Asurion Reviews

I did get the replacement phone fast. But the phone is slow and doesn’t respond. The battery is awful. It goes from 100% to 10% in under 2 hours just by making a couple of phone call and sending some messages.

iPhone was replaced promptly! I Recommend Asurion! It will save you a lot of money! They are so very helpful! I will always get Asurion for insurance on our iPhones! It definitely helps the owner of the phone! So - I definitely recommend getting Asurion for Complete Security from Asurion.

Happy, and satisfied with the way things were handled. Thank you. This has been my second phone to be replaced, the company has proven itself reliable. Emails and instructions were easy to understand and follow. That is about all I have to say.

I lost my phone during a time of running some errands. I'm a realtor and cannot be without my phone! Once it was apparent I wasn't going to find it I contacted Asurion and received the replacement in less than 24 hours. The service was great and I'm so glad I had the protection coverage. I would recommend them to everyone.

Phone was dropped on cement and screen was shattered. Filed a claim on Friday found out phone was obsolete. A new phone was delivered Saturday and what a nice surprise it was a beautiful Moto. Very impressed with customer service.

I would give 5/5, but I was sent a white color phone when I clearly described my phone a grey to the agent assisting me via chat. Prompt claims processing, excellent shipping speed. Honestly, I've never had such a positive experience with an insurance company. Overall, good job.

My husband's phone was damaged by a fall and we received a new phone on the first working day which was the first day available. We are very pleased by the service we received and my husband had his new phone when promised. We are very happy with Asurion. Thank you.

Samsung S7 - Y'all did well. Only complaint is size of deductible. After paying insurance for all these years I just think the deductible is too high particularly since it used to be $99. Unfortunately with the price of phones y'all know you have us over the barrel.

Replacing my phone was easy and quick - went online, filled out the information and had my new phone the next day! Great experience. Service was wonderful. Asurion is easy to do business with. My new phone is great. Thank you.

My experience with my phone (GS8) was that the entire process was effortless on my part. I initiated the process online, my phone arrived in the allotted time as promised, and the online set up worked very efficiently and well. I had no problems and the new phone is working wonderfully.

The process was very simple. I received my device and accessories in the time that was quoted to me. I am very pleased with Asurion. I now have all my telephone devices, and tablet covered. The peace of mind is worth every penny.

I love how they took care of me... and they sent me a new phone, answered all my questions and and they talked me through the process of how I was going to get my phone how to activate my phone. It is good to know that Verizon Asurion, know that the cell phone is necessary to the people and we use it for our work for iPhones for everything. Thank you very much.

The service was easy to use. Fast in sending the phone. I felt that I was give excellent service with the employee who helped me. Have great details and accurate date as to when the phone would arrive. I would use this service again if I need to. They are knowledgeable and very helpful.

The customer service agent was knowledgeable and friendly. The service was seamless and effortless. I recommend your service over any others for sure. I'd be happy to refer friends or family for their handset insurance needs. Please keep me abreast of news and promotions for this program.

My daughter fell and cracked her phone, really smashed it. We called and got a replacement right away, great service, then, only 2 weeks later she was bumped while getting off the bus, her phone went flying and the bus ran over her brand new phone, Asurion replaced that one too. Super satisfied customer!

Fantastic and fast service. We got a replacement phone mailed to use overnight. The new one didn’t work properly so they overnighted another unit the next day. I would highly recommend the use of this insurance for anyone with a smartphone. Considering the cost of a replacement.

I was pleased with the ease of submitting my claim, receiving my replacement phone, and then sending the broken one back. It was half the cost of having it done locally and almost as fast! It was definitely worth it to use Asurion to replace my broken phone.

Thank you to the representative that assisted me in troubleshooting matters with my cell phone. I would definitely recommend Asurion to others. The representative was very patient, courteous, and understanding. She helped me fast and efficiently and resolved my issue to the best of her ability. I am satisfied.

We went on a cruise. While in Mazatlan, we went on shore. When we returned on the ship, the phone was missing. Once we got back to the US, we filed a claim, and had our replacement the next business day! Made us very happy!

I took it to a Verizon distributor at BJ's and they were extremely helpful in helping me to complete the forms to arrange to get a new phone in 2 days. They also help me to transfer files and upload pictures to my new phone. I will be a loyal customer to them.

To start with and on a not so good note, on more than 1 occasion after speaking with customer service, they incorrectly input my cell number so that when their service technician tried to call me in advance of their arrival, they couldn't reach me! The first person arrived before the allotted time and said he couldn't come back in the time window when he was supposed to; which meant I had to call customer service back and arrange for a 2nd appointment. And again, the technician had the wrong number in his system! After dropping my iPhone and cracking the screen and slightly damaging the metal frame, the phone was diagnosed by the technician that he could not just replace the glass. So I had to return the phone. The replacement device came quickly and there were no issues changing things over.

This was a very difficult process. I probably spent 4 hours or more and two days trying to get the claim processed. After which I had to wait another day for a response. When I did not get one, I had to spend another hour trying to reach someone on the phone to tell me the phone would be shipped out.

My son had broke his phone and we submitted a claim on a Friday and had the new phone on Saturday. I am very satisfied with your company. Great customer service!!! Would definitely recommend your company. Excellent service. Great service. Thank you.

Lost my Samsung S6 in water accident. Was provided a comparable phone within 2 days. Very pleased with service. Can't imagine better performance by staff even considering the incident occurred just before labor day holiday.

I was sent a malfunctioning device, and was told it was my fault, and because it was right over 7 days, could get NO help whatsoever. I felt backed into a corner and left abandoned; had to fight for over two hours with Verizon and Asurion until they finally said they would help. I was only offered to upgrade or pay the cost again, which is unacceptable. I will not get Asurion again, but when I get a new phone simply go with Apple Care.

Called and received my phone in 2 days like I was told it be. Have been wonderful every time I had to use them. Going to take the protection plan out on both of the phones next time we get new phones. What a great company this is. Nothing but high praise from us.

The phone arrived quickly but when I bought it out of the package and turned it on it froze three times the First day. I had to do an all button reset and have had to do that at least 1x a week since I got it. Obviously a refurbish that didn’t go well.

My phone fell and the screen cracked. A technician was sent to my house to fix the screen. Unfortunately the screen was damaged and technician could not replace. I called Asurion and a replacement phone was sent to me at no charge. Great assistance. Thank you.

I understand that the Galaxy S6 is not a new phone, so a replacement may have some defects, but the physical home click button barely works, and requires an immense amount of force. I am upset that I received a great replacement over a year ago, and then just recently I receive this lower quality replacement.

Filed the claim and returned the phone as directed. Received the replacement device within 24 hours. Took it in to the store to transfer all contacts and data. Purchased new case and screen protector to go on the replacement device. Entire process was flawless with no issues with delivery set up or operation of new device. Thank you for your service to the replacement of my device. Awesome job! Thank you!

Excellent customer service at Sterling, CO store! Went in told her the phone went over the cliff and she efficiently filed the claim. We both thought better the phone than the person! Lol. Had a new phone quickly! Worth the monthly charge. Thanks for the help!

I got my phone very quickly. I was satisfied with the phone I received. The process of submitting the claim was very simple and easy to navigate. The process of returning the phone was also very easy to complete. I would definitely use the service again if needed in the future.

I give Asurion 5 star for fast quick and professional in dealing with customer service and making any customers experienced stress free in getting out and processing list/a stolen replacement to me. Way to go Asurion. Your professionalism is outstanding. Keep up the good work.

The experience was a good one. Got the replacement phone and it all works well. Directions for switching out the phones and turning off Find My iPhone were clear, and the new phone is great. I think the deductible is a little steep, but it is what it is.

It wasn't very easy to get my phone up and running with my old phone being damaged. Having ordered Saturday morning I didn't get my phone until Monday afternoon when I was out of the house and was phoneless for 3 days total... I live half an hour away from a Verizon store and there needs to be a ship to store option.

Online experience is quite simple to navigate. First replacement was not comparable to the warrantied item, however the CSR who helped me with the problem promptly corrected. The phone arrived quickly and we're up and running in no time. No complaints.

Had a great experience. The process was simple to follow and everyone we talked to was very helpful and kind. So glad we had insured the phone. Would definitely encourage others to insure their phones. We will always use Asurion.

You were very prompt and courteous. The phone was delivered within 2 days. I was also very impressed with the customer service. However, you mistakenly wrote my home city as San Fidel, New Mexico with the correct zip code. I tried explaining myself over and over. I live in Albuquerque.

I lost my phone and it took 3 days for Asurion to process my paperwork. This is ridiculous and when I called into the call center I was all but called a thief because I lost my phone. My income is well above 125k and the idea of stealing a couple of hundred dollars in equipment costs never crossed my mind. I paid for insurance and when I used it, I was treated like a thief. Not the way to win over customers with 5 phones on their Verizon accounts. I will remember this experience when purchasing new phones in the future as there are a few competitors out there in the Cell Phone Insurance space.

Easy, uncomplicated, great package, and express service! Hope I never have to use you all again, but will not be worried to use this service. Wish I could have had personal help, not a technical kind of person. I did figure the site out. Thank you.

I was impressed how fast the claim was processed, approved and shipped... wish the deductible wasn't so high but overall great service and speed. One note though, the replacement phone wasn't a match for what I lost, maybe they should widen the options and choices.

We received the replacement phone in a timely manner and phone staff were helpful however we have since had to replace the phone 2 more times (did this by calling Verizon directly) as each replacement phone does not work correctly. Battery dies immediately and then a multitude of other problems occur. After the 3rd replacement a Verizon rep suggested we take it to the Apple store to verify that it was not a software issue. We have done this and while the Apple personnel state that the issues we are having with the phone may be software issues they have recommended we replace the phone again as the screen is now coming off which they have stated is due to it being assembled with off-brand parts.

You have developed a very easy process for receiving a substitute phone. I submitted my request and received the new phone almost immediately. Thank you for making it quick and simple. I wouldn’t hesitate to use your company again in the future.

My phone was unable to charge because the charging port in the phone broke. Asurion replaced phone within 2 days and I was back up and running in no time. Smartphones cost a small fortune these days. The insurance is worth it!!

Had my phone needing to be replaced after a failed screen replacement. Initially replacement phone failed a day or two after receiving it. They immediately replaced that phone with a brand new iPhone 7 Plus (previously had an iPhone 6 Plus). Excellent customer service, although like most companies, you might not hear what you want during the first contact.

One of the fastest and best company I have ever worked with. You are number 1 in my book. I would recommended this company to anyone that have a cell phone. Very nice doing business with you. I will tell everyone I know about this company. Thank you and have a nice day.

Fast and very nice service! The person I spoke to was very informative and patient. We didn't have to wait long at all for the phone to arrive and it was charged ready to work. It was awesome! Asurion is a company we would recommend to everyone. Thank you for your help and service again. Thank you!

My only complaint would be that I have never used the insurance on this device but I have spent a lot of money on the insurance. I still had to pay $200 deductible to get phone replaced and then was told I have to turn off find my iPhone app or I get a 500 dollar charge. Well the screen is completely out on the phone and will not turn on so how am I to do that??? The Verizon store tells me to call a phone number to do it. Why can they not do it? I pay a lot of money monthly for cell phones and think they should be able to cut it off.

It has been a year since my screen shattered and my phone was replaced by, of course, a refurbished phone. I had to request another at that time, because it was not working properly. Fast forward a few weeks ago, my phone (the second refurbished phone) was not working properly - freezing up, etc. so I requested, paid co-pay, and received another refurbished phone. This is the phone I have now and apparently the system that blanks your screen when you bring it to your ear to avoid pushing numbers, putting it on speaker or just plain hanging up on the person you are speaking with, doesn't work at all!

Very prompt service, smooth transaction. Issues were handled very quickly. Phone was lost or stolen one day, the following day I submitted my claim and received my replacement iPhone the following morning. If you have an expensive phone or other device, I recommend having it insured.

Customer service was excellent!! The representative was awesome!! She helped me file my claim. I received my new phone expediently. This is great insurance and was a positive claim experience with this company.

I was happy to receive an iPhone SE to replace my 5. The phone arrived faster than the associate thought it would. I'm not happy with Verizon for forcing me to file an insurance claim for the phone. The issue with the 5 was that the screen was separating from the case. Verizon refused to honor their equipment replacement policy because the case was scratched, even though this is a known problem.

I expected a new phone for a $200 deductible. The battery on this “new” device is not satisfactory & it appears to cut out occasionally. My almost 2 yr old phone had a better battery life than this one. Please inform me what can be done about this problem.

Very fast and very easy. No hassles. Everything was carefully spelled out and directions easy to follow. This service is very convent to use. I would recommend Asurion to all owners of cell phones, regardless of the brand of phone they are using.

Although I was appreciative on how fast my replacement phone arrived at my house, there are still problems. The GPS is no longer working. I took it to Apple and they believe that it's because of the software that you guys sent me.

The phone that I received as an exchange for my broken phone is worse... Has a lot of technical issues, not fair for the price that we pay for month... The “new” phone turns itself on and off, the screen turns black, the text alerts sound more than one time without the right settings.

I’m very pleased how they took care of my claim and very satisfied with the resolution of my claim. They acted very fast and within a day I got a new replacement and other essentials with it. I got my life back and running in no time thanks to the easy activation steps. Thank you so much for a great customer service and acting quickly.

Our office called Asurion rather than using the website. It was a very easy process and the turn around time was excellent. The representative was very helpful and professional. We received the replacement phone the next day. We would highly recommend Asurion.

My phone was replaced with the same model within 24 hours. I was able to transfer nearly all my data and settings with little effort. Between Asurion and Verizon, all my problems were resolved quickly and completely. I would recommend Asurion's service to a friend, or even an enemy; it might make him a friend.

I had a great experience with the coverage. I received a replacement phone for the 49 fee I was told and not charged more. Customer service was easy to reach on the telephone and they were able to answer any questions I had.

After 22 months of paying nearly $11 per month, the glass on my phone shattered. They sent me a replacement phone in 2 days and charged me $60. The (reconditioned) replacement phone glass easily cracked 3 weeks later when I sat down with the phone in my back pocket - and yes it was in a protective cover and I am not overweight. This never would have happened with my original phone. I called and they told me it would be $200 for a replacement phone. To get the glass replaced locally the fee is $89. So to date they collected nearly $250 in payments plus a $60 replacement fee, for a total of $310, and now they want to charge me another $200 for the crap replacement phone with the inferior glass. I am livid.

I had lost a phone on contract with Sprint and Asurion had been the insurance. Well I was told by a representative that there was no charge to replace the phone since it was under insurance. Come to find out I get the claim back and I was being charged $200. Once again just another company like Verizon.

You guys do a great job. Never had any issues with claims as a Verizon user - I have lost phones and had them damaged and it's always been easy. Only complaint is deductible has increased substantially over the years.

Your company was speedy in replacing the stolen the iPad which was very important to my co-worker as he uses it daily. The process itself was seamless and quick. I would recommend your service to everyone. Thank you again for all your help.

We dropped the phone the screen broke and the electronics were not working correctly. Asurion sent us a replacement and helped us activate it in less than 24 hours. Asurion is a great company to deal with and definitely worth the monthly insurance premium.

After my cellphone was stolen from me, I went to go see my cellphone carrier, Verizon. I am very thankful that I got the insurance plan on my phone. Asurion Insurance Company was quick to handle my case and after 2 days, I have received a new cellphone through the mail.

Asurion has come to the rescue several times to replace damaged phones for our company. The process is quick and easy. Very satisfied! It's well worth the cost of insurance in case replacement is needed. There is a co-pay, but all in all, it's worth having.

My phone had water damage thus I was not able to turn it on. I filed my claim and received by replacement in two days. I had some trouble turning off the "find my phone" feature since my phone was not working. Thank you for your help and the follow up call to ensure it was turned off.

Something is wrong with the phone. This iPhone seems like it was previously jail broken or something. The system is not the same as an iPhone. Also having issues with the charger port. I would think that with the deductible I was charged, and all the cost for insurance for the last three years, that I would get something comparable to what I actually purchased.

The support team was very very friendly and very helpful. My replacement was shipped fast. I will recommend it to all my friends and family. Asurion is a very Friendly company and also very fast shipment and very helpful. I do recommend to all.

Replacement of a damaged Galaxy S7 was prompt and easy. Everything went according to design. The extra addition of the charging cable and wall adapter was a welcome surprise. The wallet style case with clip was a waste of resources. Rethink included replacement case to more functional model or drop entirely for cost savings.

Fast and reliable service. Reconnected in 24 hours. The agent walked me through the process and even checked to see if my phone was in Find My IPhone mode. So that when I sent the damaged one back I didn't have to worry about backing the phone up on iCloud. My replacement phone arrived the very next day.

Thank you for replacing my broken phone - do not know what I would do without the insurance. :) Phone was replaced a few days after I reported that it was broken - no hassle in returning the broken device. Would recommend this insurance to a friend if needed.

The process for submitting the claim was great and no issues. I received the replacement phone as if it was brand new and works great. The activation of the phone was seamless. I also received the replacement phone in the very next day as expected.

I was able to handle my claim independently online, which I appreciate because of my long work days. I received the replacement device the next day as promised and it was in mint condition. It very quick and simple to transfer my data to the new phone and ship back the damaged one. I'm overall very pleased with my experience.

I have had to replace 2 phones this year. One was an issue with the speaker and the other was due to broken glass. Both times the individuals I had were very helpful and I had the phones the next day. To me this insurance was worth it.

Customer Service was great to work with, however, we should not have had to pay for warranty since the phone had an inside pressure crack. The new phone are not as reliable as the old phones. Manufacturing needs to address pressure that builds up inside the phones and cause internal damage by no fault of the owner.

Asurion has always left me in a ditch when it comes to following through with their responsibility. I've had representatives give me false information, I've been hung up on, I've had appointments cancelled moments before their scheduled time. Needless to say it's a nightmare to deal with them. The kicker is in the end they take no responsibility for their mistakes. You pay for the comfort of knowing if anything happens to your phone you'll be in good hands, but when that time comes you're on your own, battling Asurion for all the things they've promised you.

The Asurion company was reliable and professional with the entire process of replacing my broken cell phone. I would highly recommend this service to others. All services provided by Asurion in replacing my cell phone were fast and efficient. This company provided an excellent service for the price.

The process to start the claim was quick and pretty painless, except for the deductible, but it sure beats having to pay for a new device. Shipping was super fast, arrived next day. Overall a good experience, very glad my device was insured.

The replacement package did not meet the description. Package did not arrived with case as described. Had to call Asurion for the case accessory to be shipped. Phone damage occured in the process of the reshipment of the case. Package from start needed to come with first delivery and had bad experience because my phone was left vulnerable to damage which is what happened. Needing that case to be delivered on the replacement package from start.

Alright sooo Asurion did fairly well with replacing my damaged iPhone 6s but not with a new phone, it is refurbished. I'm sure in the fine print of the policy it says the replacement phones are refurbished but in blatant words it says "new phone". Not a big deal I suppose except my phone does not operate as well as a brand new phone. However it does operate better than my old phone after I ruined it. The internet connection is rather wonky with this phone and the battery dies much quicker than my old one. All in all I am happy with my phone but I will likely buy an actual new phone as soon as I can afford it. Also I did not inform Asurion of the defects in my refurbished phone because I did not want to transfer all of my data again. I have a feeling if I had called they would have sent me another one. Originally I had three stars, but I realized y'all deserve four! Thanks Asurion. ^-^

Price for policy is high. Level of service was wonderful. My claim was handled efficiently and quickly. Service was restored with recovery of all my information. All deadlines promised were exceeded. My phone was replaced with a refurbished like brand and quality that works properly.

The lady that helped me was very nice, helpful, and thorough with the process of replacing my phone. I got my new phone very fast and in excellent condition. Very pleased with the service and transition. I would recommend their service.

I was able to easily fill out the form and complete my insurance claim online and received the new phone within a day and ship the broken phone back with the premarked package that was sent to me. Thank You.

My replacement phone was ordered on Friday afternoon and was delivered on Saturday... next day service, very pleased with the service I received. I have insurance on all my phones. Yes I would definitely recommend this to my family and friends.

Friendly customer service, replacement device within 48 hours. Easy to use phone service with minimal menu transference. Nice to talk to real people and not automation. Prices are higher than I feel the should be with such a high phone deductible. Pay for half the phone in insurance after 2 years and another 4th if I replace it. Other than that they are a great asset.

I had a great experience with the way they responded with my phone replacement. Customer service was friendly and professional, will recommend Asurion to my friends. I did receive my phone thru UPS within two working days and that was very great. Thank you very much.

You didn't my phone to me fast and for all the help your people did for me. We received our phone in a timely matter. Your staff was very helpful. Thank you for all you do for Verizon. I will insure all my devices.

Process was quick, effective, simple and (most important) hassle free. Seldom found in the business world of today. Thanks, in fact, your return service was the simplest I have run across in a long time. Did not have to go to the Post Office, add postage to the envelope, or any other silly such nonsense. Thanks for your help.

The process was fairly simple and they replaced the phone with another equivalent model. Gave me step by step instructions that kept the process easy to follow. They sent shipping label and guidelines to follow and sent email that guided me through the process.

I received my new iPhone 6 overnight. It was very well packaged. Asurion gave me excellent service. Your representative on the phone was very helpful and courteous and knowledgeable. I was very satisfied with your service and professionalism. Thank you!

Called the Asurion number and received the phone the next day. Great service!! The phone we received was a new phone. He transferred the contact information and was ready to go! Thanks so much for taking care of the problem so quickly and without delay or incident.

You all did good, the phone (Samsung 7 Edge) is the problem. Still having issues with the refurbished phone. I wish I could leave Verizon, they keep sending me bad cell phones. The cell phones freeze up and outdated. Why would you send a phone I have to keep updating? Not Happy At All!!!

I received 1st phone. It had problems with signal and calls. They sent me a new one without a back cover, the battery overheats. I went to set up the phone. It gave me the option to restore someone else's info. Was going to call again but don't want to waste my time.

Excellent service!!! Submitted claim on a Friday evening at 530 and new phone was at our door at 0930 the next morning!!! I have also spoken to staff on phone previously and the customer service was fantastic!!! We will definitely ensure we have this coverage in the future.

Everyone was real helpful at all stages of process. Called three times to get information I needed. Fast service on new phone. Everything is working well thanks for all of your help. Have a good day. I continued with insurance on my new phone I have.

The phone sent to me is faulty. This phone has multiple failures in its software. It will not allow me to end calls. The screen goes completely black and if someone doesn't answer their phone and I don't want to leave a message as long as their recorder will allow I have to restart my phone. This is the biggest issue. Also no OtterBox made for this phone yet.

The response time of whole transaction was awesome, I just didn't care to pay the high deductible. I thought it was $99 but found out it was $149. I had to save a whole month for that as the government is taxing the crap out of us.

Customer service representative was polite and thorough, my new phone arrived in the window that was advised. The instructions that we included made it easy to activate the new phone & information was transferred from broken phone to the new phone. Old phone was returned with the convenient postage label that was included. Well pleased!

It's amazing how fast Asurion replaced my phone and made sure all my needs were handled in a very professional yet personal manner. The customer service representative not only made sure I was happy she threw in a new case and overnight shipping at no charge.

I was very happy with the prompt, friendly service. The model phone that we had was no longer made, so we were upgraded to a similar phone. The phone was shipped immediately and I had it the next day. Returning the old phone was easy and I had a confirmation email as soon as it was received. Thank you for making this process easy.

Service was great!! I got my replacements quickly and they were accurate! Also doing the insurance application was easy and sufficient for my needs. I was satisfied with the time it took to do the application and I was happy with the online chat service person I worked with to order replacements.

Did a good job On the phone replacement for my son's Apple iPhone 6. It was taken care of right away and we received the replacement phone next day as promised. Thank you... I enjoyed working with you. I have had a good experience with you as always and would recommend you to others.

My son slammed his phone in the car door when it fell from his pocket. I called. His phone was here before 3pm the next day! Thank you so very much for quickly replacing his phone!! He was heartbroken to be without his phone. Replacing his phone was easy and fast!

I lost my iPhone 6, contacted Asurion and received a replacement phone the next day after the report was made. Customer service was very polite and understanding of my situation. I am very satisfied with the service and glad I had the phone insured.

They did a good job of replacing my phones in a timely manner. It was a good experience and I appreciate them being on top of everything. I did have a phone that was not proper the first time but was replaced again to a correct phone. So it was a good experience and great customer service.

The insured phone was damaged and Asurion replaced it but on the first go-round, they did not send the equivalent phone. All it took was a phone call and they corrected it immediately but sending a better phone. I was totally impressed by the simplicity of getting favorable results.

My Moto cell phone, Verizon is my plan, was damaged, but fortunately I carried insurance on it... Verizon helped with filing claim and with next day delivery my replacement phone arrived as promised. I was very pleased... My total cost was only 150.

Got my new phone ok but was told numerous time the Find My iPhone was still active which was BS as I wiped the phone before sending it. I also confirmed it was off on my new phone at iCloud.com. THEN you contacted MY DAUGHTER about it and she’s not even on my account! I called back and was hung up on! So overall poor experience.

My son lost his phone and found it next day run over by his car. The Verizon store in his area guided him to the returning process. Unfortunately, it took over a week to get the replacement unit, but because UPS lost(?) it. After I called a new phone was received within a day. Thank you.

You guys are great. You always come through!! You are easy to contact, your delivery is immediate with no hassle. I've had to use you a couple of times and it's always easy, one time having to return the new phone because my stolen one was returned (for a fee of course) and that return was easy. Thank you, you're definitely worth the money.

Fast service, no problems filing a claim and getting a replacement phone. We weren’t given a hard time at all. We had water damage and that is usually a problem getting it covered, but there were no questions asked, just paid deductible and got our phone right away. Fantastic!

Thank you so much for promptly sending my granddaughter a replacement phone. Customer service was too nice speaking to a teen about her damage iPhone. She was so thankful we had insurance on her phone, and replacement phone came extremely fast. Thank you so much again!! Any future problems will be sure to contact you.

Phone arrived exactly Asurion told me it would, the instructions were very clear and simple. Everything went very smoothly. This is the first time I've replaced a phone and got all my data, photos, documents, games, etc. back on the first try.

I had a great experience with Asurion. The claim process was simple & I received my replacement phone in less than 24 hours. The only reason I’m giving this a 4 is because the replacement phones are refurbished. So far the phone works great though so no complaints!

I received my new phone very quickly but my new phone is not of very good quality. The battery lasts less than half the time my old phone did. Then it doesn’t always accept my charger. And I am having trouble receiving and send text messages.

The customer service was great. It was an easy process and if I had a question, it was answered professionally and effectively. It was great working with Asurion, and I will recommend them to my friends. I know that Asurion will give my friends the customer service as they did me.

Process sucked. It was a pointless process that made you jump through hoops to get a new phones on trade in. Definitely felt that you guys are in the business of trying to screw people vs. Helping. I have nothing good to say about your company or employees that I talked to. Heartless and very difficult.

I cracked my device the day I got in and got a replacement same day. Thanks to your awesome team on the customer service phone line. I would highly recommend it to a friend and to all who want there phone covered. It is an easy process and they are super friendly.

You guys were amazing and I just want to thank you for helping me fast and thanks for not transferring me 1000 time. You were very helpful and reassure me that I would have a phone in no time. Also it was nice to help me even when my husband was on the boat and couldn't get the info we needed but helped me anyways. Being a military wife and sometimes not having some information that he forgets to give me can be frustrating at times like this but helping and being so understanding was so refreshing.

Our experience with Asurion was as positive as it can get considering that our phone was broken, but the representatives were professional, courteous and clear and helped us in an expeditious manner. I will use this insurance again and recommend the service to others.

My husband had his phone stolen at his job and we had to use this insurance. The claim process was super easy and they got us a new Samsung galaxy S8 basically the next day! Worked perfectly and they were very easy to work with. Totally worth the extra per month!

I made a claim. My old phone was obsolete, They replace it with a new version at no extra cost. I had the new phone the next day. Shipped my old unit back. Transaction was complete. Very happy with the quick response with no questions.

I am happy on how fast I got my replacement. The only reason why I gave it 4 stars is because I was waiting to get paid and whomever told me I would still get it the next day. It wasn’t explained properly that I had to pay then it would come. Which I know sounds funny and that I should’ve known better but the way it was explained is not how I understood it.

Was very pleased with the quick and responsive customer service. The new phone arrived quickly as promised and is working great now. Lost my home recently in the Santa Rosa firestorm, customer service was kind and helped me out so I quickly had a new phone. So appreciated.

I am so happy to have insured the phones with you! The whole process has been wonderful. I will be giving my grandson his phone on his birthday and know he will be delighted. Thank you so much for proving there are still good companies in the world today that actually care about the customers.

Customer service was top notch!!! Very happy with their service and response to the issue I had. Very friendly and had a new phone out to me in a day. Very pleased!!! Will recommend to all my friends! One happy customer.

Your repairman cracked the back of my phone therefore it had to be replaced. 1st replacement was guaranteed to be delivered to my home by no later than 830am because I was leaving on vacation. It was not delivered as guaranteed. Very unhappy with your service!!

Replacement device is obviously a refurbished device. Battery doesn't last as long as my original and buttons stick. With the amount of money in paying for the insurance and deductible my replacement should be a brand new never used phone. Not a refurbished phone.

You guys were awesome. Did everything in a timely manner and were super accommodating. Was so happy to get the phone and for it to be working wonderfully. Also spoke with someone on your live chat and they were helpful.

My phone was damaged even though it had both a protective cover and a shield on it. It took over a week for the phone to be replaced, leaving myself without a phone. My employer was unable to contact me during that time. The phone was used less than a month prior to this.

Received faulty phone which Apple refuses to replace without going through unnecessary steps. Phone used for business and don’t have time restoring my phone over and over again. What I need is a new phone sent to with no questions asked. Or I’ll switch to android.

Asurion always strictest. I minimize inconveniences customers face whilst their claims are being processed. They are always concerned about customers sentiments and try to meet their obligations as best as they could. They give their customers a great service always.

Each and every time I spoke with Asurion about my phone, telling them I needed a new one, getting the new phone, then having to request a 2nd replacement phone cuz the replacement phone I received didn't work properly, Asurion responded with excellence. Every single representative I spoke with was kind, professional, respectful, courtesy, and solved my problem. Also the expedition of me receiving my phone WAS EXPEDITIOUS and EXCELLENT. Thank you Asurion.

Since I ordered this cell phone, I have to turn on the speaker just to hear clearly and so the caller on the other end can hear me too. I had to pay $150 plus a highly monthly payment just to receive a phone with volume issues.

I couldn't be more pissed off and disappointed by the embarrassing customer service I received.... What should have been a 1-2-3 experience turned into a nightmare because there was an issue with your website taking payment and instead of attempting to figure it out I was hung up by one after asking for a manager and then blamed on my account by another. It wasn't until I finally did get a manager that it was confirmed there was an issue on your end. While the manager "helped", even she wasn't anything to write home about.... if I could have rated a negative I would have and if I could break up your Monopoly to choose another insurance company I would jump at it.

Great service: was able to get a replacement phone for my wife that had been damaged. Anticipated that it would be a hassle, but turned out not to be such. Very pleased. Turnaround time was excellent, and we were even sent a replacement phone before having to send in the damaged one.

Great job. Received phone very fast. Easy to deal with. Would use again. Very polite people. Phone was in great shape when I receive it. Made it easy to return the old phone. Would definitely using them again.

Very prompt service and easy to understand. I would recommend this to anyone who wants to protect their phone and the information on it. Everyone who I spoke with was very helpful in helping me out and my new device was received the next day as promised. Thank you for helping me out with the problem I came to you with.

Thank you for making the inconvenience of having a broke phone stress free, with no hassles and very rewarding. The whole process was short and simple and to my surprise my old phone was replaced with a better version. I am very please with the outcome.

Waited a week for the arrival: contacted them and learned it hadn't been shipped. Was told a protective case would also arrive but didn't. The updating of the phone's information was automatic and easy.

Service was prompt and pleasurable. Phone arrived as scheduled. We were walked entirely through the process by the customer service representative. The insurance it totally worth it. I will carry Ascurion on all of my phones. Thank you so much for making it easy.

Dealing with the personnel was a favorable experience, though I wish that could be said for the replacement phone. It has proven to be unreliable. It’s not holding a charge & freezes up. For the cost of $199, you would expect a better product.

Asurion fulfilled the contract, as they did once in the past. I now have a replacement phone that works, for far less than having to purchase a new one at a retail store. The agents and tech support were easy to deal with. I will definitely keep this insurance on our phones as it is well worth it.

I chose to insure my new Samsung Galaxy 8 because I know "accidents can happen" and I can be somewhat clumsy. I wanted to avoid the damage some friends have experienced. When I DID drop my phone and crack the screen in a critical area, I submitted my claim to Asurion. It was handled promptly, and I had a brand new replacement phone the next day. I got everything transferred very quickly by my provider and was up and running again. Thanks for the prompt service.

I was very happy with the process and speed at which my daughter's phone arrived. However I believe I was sent a used phone because after 2 weeks began having issues with the charging port and now the phone will not charge at all.

The customer service was superb (and I was surprised). But the phone replacement we received has issues (buzzing sound sometimes) so not sure of any remediation. I appreciated the online access to track the steps, and the phone calls back and forth - pleasant and warm.

I went through 3 replacement phones before I was sent one that actually worked. The customer service was awful minus 2 of the times I called. I was transferred multiple times to the wrong person I was asking for. Spent an hour and half on phone and still had to call back because the issue was still not taken care of. Also now I'm still receiving phone calls stating I have not returned my replacement and damaged phone. 2 weeks after being returned. I called customer service to ask and the lady said all phones have been returned but still receiving calls.

Did a great job sending me a new phone when my iPhone got broke and wouldn’t be useable anymore. I got a new phone in 2 days. It was really good timing. You all get a big Thank you for getting everything done so fast and back to me.

You should have sent me a new phone!!! Sent a refurbished phone. The home button doesn't work. It resets itself all the time. SIRI goes on randomly. Can't send back now because I use it for work 6 days a week. A lot of money for a garbage phone...

I paid $150 for my deductible to get a new phone that does not work. Apps close and the apple insignia flashes on and off for five minutes when I restart the phone. Some apps do not even open and the phone takes forever to accept typing or dictation. My 4s was better quality. I am very dissatisfied with receiving a phone that again does not work. Please contact me so I can get a new phone because I can’t call on this one. Not acceptable to pay for a service and be inconvenienced further.

When I lost my phone I went to a Verizon store. For $50 I could've walked out of the store with a NEW phone. No. I filed a claim with Asurion. It toook me 4 days to receive a phone that didn't work. I had to asked for another phone which is not perfect. I found out that the phones you send out are refurbished OLD phones. What a scam!!!! Never again.

Very good customer service. They made things right. The first phone they sent wouldn’t hold a charge. They sent me another one that wouldn’t even turn on. The third one was a brand new phone. Every person I talked with throughout the entire process was very pleasant. Thank you!

Unfortunately my phone fell out of a golf cart hanging on the asphalt cart path on which on which I was driving the cart on. That resulted in a broken camera lens; and the camera side of the phone had a long crack which branched out into 2 long cracks the length of the phone. Shortly after that the phone began to make errors on some functions and apps. It began to drop calls and static in the speaker. Asurion is the poster boy for how to treat customers and model. Thanks to the super-efficient way Asurion processes their claims I had my replacement in hand the very next day as promised. Kudos to the team at Asurion for another job well done!

Terrific. Was upgraded from 5 SE to iPhone 6. FedEx actually got the phone here the next afternoon. This has never happened in 13 years that turnaround time was that quick! Big huge thank you! The young man that helped me answered every question I had. I was very impressed with his knowledge. Again great experience. Thank you again!

Thank you Asurion for responding so readily regarding my phone with a cracked screen. I was so pleased to learn that I would be able to have Asurion helping me out to fix my iPhone. It was all so easy. I have a terrific phone back in my hands.

We have a problem with the phone we went to Verizon and they said the phone isn’t reading the SIM card. We tried replacing it and still doesn’t work. Is there a warranty that covers this? We called Samsung and they said it is out of their 1 year manufacturer's warranty.

Phone got washed and you replaced it. Thanks. Your instructions were good and the day was saved. Thank you. Phone worked and then the memory filled in after a few days. Everything is good now.

Representatives were extremely helpful, knowledgeable, personable and professional from beginning to end. Replacement process was handled very expeditiously. The process was clearly explained. Asurion made return process very simple and convenient. There seems to be a good collaboration between Verizon and Asurion. This made me feel at ease with the process. I will definitely recommend Asurion to others!

I never received a follow-up e-mail nor did I receive a replacement telephone through Ausiron. I haven't heard from Asurion since I filed the claim. I rate Asurion's service zero because I haven't heard from Asurion. What is going on with Asurion?

I filed a claim & have been EXTREMELY happy with the customer service I've received. Sadly I am waiting for replacement phone number 3 due to the 1st having a battery so hot it burned to the touch, next phone freezes all time, now wait on phone 3.

iPhone dropped cracking screen. Went online started replacement process. Friendly system. Received replacement iPhone next day. Easy transfer of photos per instructions. Easy return of broken iPhone. Good communications on process and easy to navigate through. I'm glad I have elected to subscribe to Asurion to protect my phones in the past and foreseeable future.

I’m happy with my experience with Asurion. The only thing I wasn’t happy about was I changed my number after the incident occurred and it complicated my claim a little bit so instead of it taking 24 hours it took 48 hours. I had to kind of push it and finally called and spoke to someone. I can’t remember her name but she was the one who helped me the most and get it completed.

Great service, fast response and shipment, only need for improvement would be, to email you once the phone you send in has arrived back at facility... Other than that excellent service, would recommend to anyone that is considering insurance for phone, and that is all I have to say about that.

I was sent a new DVR, which I was not able to self activate. Upon calling Verizon, the technician knew exactly what to do. He worked at several options until he found out what the problem was. Very patient, as I followed his directions. It didn't take long and soon I was recording my favorite shows. Thanks to a very efficient and knowledgeable tech.

The package arrived as they said it would with the replacement phone intact and in working order and with the color I had asked for and with a better charger than my original one had. So I would recommend this to anyone if they need any help with their phone.

My son’s iPad Pro 12.9 was broken by a perpetrator in his apartment. I filed a claim, paid the deductible, and the replacement iPad arrived the next day. Since his version of the iPad Pro 12.9 was no longer available he was sent an iPad Pro 2 12.9 which appeared to be new and unused. We were thrilled. We then sent his destroyed iPad to Asurion in the prepaid packaging they sent with the replacement. Deal done. We have this insurance on all of the devices on our plan.

Had problem with cell phone, had to replace it. The Verizon store helped me a lot to replace it with you. The cell phone came when you said it would. Went back to the Verizon store. Was very helpful about transferring the information. Thank you.

My family has had the pleasure of insuring our Cell phones with your company for over 10 years and in that time we have had to make several claims. With each claim we have not had one bad encounter. Asurion has been quick to get the phones back to us and with no problems. Thanks for the great service.

It was easy to get the replacement phone and came quickly. The only thing that I didn't like was that the phone was not a new one. Otherwise it was good customer service. I was unhappy with the customer service at the Verizon store located in Broomfield on 120th.

Phone came in a timely manner I was happy with. Phone didn't have not one ding or scratch. I very happy with my new phone. It has been a few weeks now and still operates in excellent conditions. Very satisfied with performance. Haven't had a problem with it technology wise. Although I do wish it was louder maybe if I get another one you guys can make a custom phone with extra speakers to be loud enough. Anywho thank you for the fabulous service. I hate to say it but I hope I break this phone just to enjoy your service again. Thank you again!

Very fast, easy service!! Super impressed! I broke my phone one afternoon late, and by 10 am the NEXT day, I had my new one from them. I was very, very happy with the service that I received from Asurion at this time!

I was very happy with the service and the person on the phone was very friendly and kind. The phone arrived very quickly and the transition was seamless! I am so glad we have the insurance to save us a lot of headaches!

Thank you for awesome customer service. My claim was quickly taken care of and I had my replacement phone in less than 24 hours. The customer service rep was very caring and understanding. Very easy to set up my new phone and return the old one. They were able to replace my damaged phone with the same make and model. Thank you again!

After my original phone died I put in for a replacement. Asurion sent me a refurbished phone that didn't last two months. Asurion said I got it wet which I don't believe I did. So it cost me $449.00 for another refurbished phone that I could have gotten from AT&T. A new phone that was under warranty through Apple for one year. This phone does not work either. So I am stuck with a phone that does not work.

I really enjoyed the service, fast and accurate. Every time I call they help me figure out some way to get it done right. When they say it will be delivered on time it’s always there. Don’t have to run up and get it.

Called the company to tell them that I misplaced and they told that they were going to send me a new one. However, they said that they don't have my exact phone but that they have a similar one. They ended up sending me used phone that doesn't work properly. I have had to call customer service several times to get the phone reset and it had existing water damage. I pay every month for phone insurance and should be receiving the same model, new, and perfect phone. This company sent an used Galaxy S7 and I had a new Android Turbo 2. I would like to be send a NEW and working Android Turbo 2. Thank You.

My iPhone 6s was replaced quickly and the return of the damaged phone was easy as possible. The replacement phone has some issues, freezing up and battery dies after 6 hours. Overall an average experience with Asurion. Can't blame them for the product, the new iPhones just dont last like the old ones do.

This is quite possibly the worst customer service experience I have had. I work in customer service. You completely stink. I have worked with several of your "agents" and they all appear to stink because they tell you they are "noting the account" and "taking care of it" but don't and then I get another call and random transfer to a black hole. I will explain this ONE MORE TIME before I contact the Better Business Bureau.

I have had not experienced anything less than extraordinary service from Asurion. I have had the pleasure of interacting with knowledgeable people that are able to address issues and concerns swiftly and effectively. I would continue to invest in the Asurion protection plan in the future. A+.

Phone arrived the next day and seems to be working fine for being a refurbished phone. It came with a charger and adapter which I was not for sure if they were included. Filing a claim with Asurion was easy and service was good.

This time the replacement process was seamless. I still did not like paying the deductible but the service for replacement was simple. I used the online process and the phone came the next day. In the past the process was more difficult.

Excellent service rep. Received replacement in one day. Upgraded from G5 to G6 automatically at no charge. Would recommend to anyone with the dropsies, like me. This is my third phone and the insurance company never questioned me. Now I just need to figure out how to maintain a better grip on the phone.

Love to know you are there to help always! 150.00 is so much better than 800.00. I tell everyone about my experience and the fact I use this at least once a year! It is a insurance that you can count on and rely on! Asurion is my hero and my to go in any phone breakage!

The charging port on my old phone stop working, made a call to Asurion and had my new phone the very next day. The person I spoke with was very helpful and told me that I would get another phone the very next day and I did.

I was extremely satisfied with Asurion. I made a simple call to them and everything was handle with the best of service. I glad I have them for insurance on my phone. Would recommend them to anyone wanting protection for their phones.

It was real easy to order a new phone. Everything was smooth on your end. However UPS delivered my phone to someone else and I had to go get it myself. I wasn't very happy. Then Verizon had no protective glass and I had to order it from Amazon. It seems to me if you sell the product you should have the accessories also.

I gave a 4 only because the 1st few attempts were unsuccessful. The last agent that assisted me deserves a 10+. She actually went out of her way to assist when I kept getting the run around for 2 weeks. She stepped up and took charge. The next day my son's replacement phone was here! Sometimes it takes a women to get things done.

Asurion did not recognize my device for the original claim requiring Verizon tech-support and submitting a new claim. The claim process should be interlink with the service provider making the claim process simpler for the customer. Asurion should consider allowing customers to digitally sign their claim statements. Printing and then photocopying is difficult with customers. Do not have access to printers on a regular basis.

Your website isn't very user friendly and I had to submit two claims in order for my phone to be replaced. I explained in detail what happened with the phone on the first claim and was denied however, your website says if the phone was lost, damaged, or stolen it qualified to be replaced. I had to submit the second claim just stating the phone is broken without any explanation to get it approved. Maybe just provide multiple choice options instead of asking for a description.

MY wife lost her phone again, her current model was unavailable, they went above and beyond to get her a phone that was at least the same or better than what she had. Shipping was fast and we had the new phone in less than 36 hours from when the claim was filed.

Great customer service phone support. The wait time was minimal, the agent that I spoke with was professional, knew how to answer my questions and resolve of my concerns. This was my first time using your phone support service and was glad I chose Asurion.

At first I was a little annoyed at all of the verification needed to complete this transaction, but I do understand. Other aspects of the transaction... smooth sailing. So glad we could replace my husband's phone after being ran over with a vehicle.

So, apparently my son didn't turn off "find my phone." Returned the broken device and a few days later got a email notifying us that this needed to be done. My son immediately signed in to his Icloud on his replacement device and deleted the returned one from his account. A few days later received an automated phone call, saying it needed to be done.

I am not someone who ever takes time to do a review or survey. This may be the 2nd or 3rd time. That being said, you stand out enough for me to spend the time. Here goes... I have found in the numerous times that I have made a claim with your company it was smooth, professional, impressively high tech, no nonsense, awesome customer service. As much as I hope you appreciate me as a customer, the feeling is beyond mutual. Thanks for always being there, and fast.

I was pretty bummed when my week old Note 8 was stolen. I very much appreciate the help and promptness in replacing my phone. I would recommend Asurion to anyone with a smartphone. Professional. Honest. Prompt. I have no complaints at all.

Service and replacement great. Quick, fairly easy. The walkthrough, the website and complaint process was a bit confusing. After I figured out the process it was easy. It could be easier to access the complaint process. There are still some of us out here who find these strictly web based processes confusing.

I lost my phone, reported it to your company of which I have paid insurance thru for years and they said the phone was on backorder and would contact me as soon as available. A few days later I went online to follow up with the order and was given a message that it was still on backorder. A month later same thing. After a few months I called to complain and was told they have the phone in stock and can ship it next day. I paid the $19 and received the phone a couple days later.

Delivery time was awesome but the product received was not as good as the phone it replaced. After initializing, the phone will freeze up without warning. Having talked with a rep from Verizon, he noted this to be a common complaint for this phone. I did not experience this problem with the original..