Asurion Reviews

I was very please with the assistance that I received from processing online to speaking with customer service. Customer service was very helpful and professional with setting up replacement phone. Sending damaged phone back was a quick and easy process.

I had the tablet for about 6 months when the off/on button fell off. I took it to my Verizon store & they gave me the directions on how to contact you about a replacement. The whole process went perfectly and quickly. I could not have asked for better service. Except to not have the button fall off. I'm glad I don't keep a lot of personal info on my tablet.

I have been paying for Asurion insurance through Verizon for years now and the first time I go to file a claim for a simple screen replacement- I sadly discovered was a horrendous complicated mess and wasted several hours before getting any real answers as to why I couldn't just put in my claim online through their automated system as I had done before with phone replacements. First while trying to get a claim going I was only given the option to replace the phone, then using live chat (more robots) I painstakingly went through the whole general information process just for it to crap out with an error message (not even kidding, a message popped up saying "bad robot" something went wrong).

I had a very pleasant experience with my insurance to get a replacement phone. The representatives were very knowledgeable and extremely polite. I received my replacement phone earlier than expected. I was super excited. I will stay with my carrier, it was easy to load my contacts in the new phone. Shipped the broken one back in the enclosed mailing package. Easy peasy.

Not good. I spent 9 hours on the phone across 4 days. My labor and 149 dollar deductible was rewarded with a used refurbished phone. In the future I'll start out with a used phone and skip the insurance and expense of my time and money. I am not impressed with "Total Mobile Protection".

The Asurion is a excellent way to protect your and your kids phone. I did that and my daughter broke her phone. Asurion took care of everything in 24 hours and new phone was in front of the door in those 24 hour. I would recommend Asurion to anyone especially with the kids!

About a year ago for a similar problem, everything was done over the phone. Now, it has to be done online. Due to travel, and non-working phone, lost 3 days to get a replacement phone. Certain exceptions must be made to avoid delays.

My new pet puppy chewed up my phone a little. Contacted you guys and you all sent me a the same model in only a couple of days. I didn't think that I relied on my phone so much, but I do like most people. I transferred all my information easily and it work quick and perfectly. Thanks so much.

The phone was damaged. I contacted Asurion and a new phone was sent overnight. It was also very easy to set up the new phone. Very satisfied! I would definitely recommend using Asurion to anyone wanting insurance on their phone.

After several years of paying multi-phone coverage with Verizon, I went to the store concerned about my iPhone 6 not keeping a decent charge. They filed to replace it with what they said was a "new" phone - but was actually a refurbished phone. That battery on the replacement phone was worse - and showed a visual red spike drop on the diagnostics. I complained to Verizon. The Verizon rep was going to figure out a solution but did not call back. Next day I called Verizon again, who said it has to be handled by Apple. Verizon handed me off to Apple who ran a remote test & confirmed it is a problem that they will fix. But needing my phone, I have to drive 260 miles round trip now to the Apple store to get the replacement phone from Verizon (Asurion) fixed.

The service was very good and prompt, received my cell phone the very next day. I was very worried because I needed the phone for my family, also for any emergency. I couldn't access any of my bank information... thank you for your service.

I had been paying for my "total protection" plan for almost 2 years now. Volume button was stuck in the down position so I took phone in for service. Was told because the phone has a crack to the BACK of phone that they will not repair but I am "eligible" for a replacement phone at $275.00. I explained to Asurion at the Sprint location that I cannot use phones apps properly as phone is stuck in safe mode. Asurion would not make any repairs & only keep telling me I'm "eligible" to buy a replacement. I wasted 2 years of paying for a protection plan that is useless.

I would not be without coverage anymore after seeing how hassle-free it is to put a claim in. It was easy and we received the replacement phone very quickly. I have 3 phones on my plan and it is good to know if there is an issue I am covered.

I’m very glad that I chose to have the insurance. Filing the claim was not hard at all. Service was fast & easy. The Replacement came quick and instructions were clear. Very happy with the result. I’ll continue to keep the insurance if it stays this easy.

Y'all got my new device to me so quickly and it was super easy to get set up. The website was very easy to use and I didn't have any confusion when filing the claim. Sending my damaged device was also easy. Thanks for the help, but honestly I hope I don't have to do this again.

I was satisfied with how they handled my issue I had and I got my replacement device within like 3 business days. I would recommend AT&T to family and friends. I would of liked to have the new Samsung 10 but it's not out.

Everyone I spoke to was very pleasant and I felt comfortable speaking with them. Someone even called me when my phone arrive and help me set up my service. My new phone was ship out and I received the next day.

Screen cracked and was repaired. The next day, the phone started acting a little weird (dropping calls, screen was freezing, some parts of the screen weren't responding to touch). We tried an iCloud restore and a reset of the phone and nothing worked. Asurion replaced the phone at no additional cost to us.

We received great service in a timely manner. Once they were unable to fix the phone it was replaced with another phone. It was sent quickly and was easy to set up. And Asurion was available to help with set up as well. Thank you!

No problems at all! Applied online with easy instructions and options for reason needing to use my insurance. Quick and so so easy, even arrived before I thought possible. Can't say enough about how easy and fast the process is. Thanks!

Asurion was great, first-class operation. I received my phone in the mail very quickly. I was provided all the necessary instructions to switch information from my old phone to my new as well as directions to ship back my old broken phone.

After 3 days and 3 clerks later I got the phone. It cost me $225 later. This all I have to say. Just the replacement device a little costly even you have insurance for the device. Didn't understand the problem with manual input and why it was so much work.

I received my phone right away and the return of my broken phone was made easy with the prepaid package that was sent. I never had to call or complain. My new phone works perfect. I will always use Asurion. Great customer service! Thanks.

Great experience. Received my phone in one day. The staff were very helpful and knowledgeable. The only thing that is inconvenient is having to call and takes about 30 minutes to get phone activated. The lady that assisted myself with this phone also assisted me with my other phone.

The lady on the phone was really nice and helpful. She explained everything clearly and when I didn’t understand something she explained it again and never changed her tone with me, I wish I remember her name. My phone is working great now.

Speedy delivery. Although had to go to store to activate phone. That cost me a extra 15. Great tech support but since device was destroyed. Had to go to store which cost $15. Overall, happy to get new phone back. Glad I bought the insurance.

I had the total family protection with Asurion for our 5 lines through Verizon for two+ years. When it came time to actually use the insurance I was told that the total protection coverage for cellular phones in Florida was not valid. My daughter's phone would not stay powered up. The sales tactics claiming to cover everything are deceptive. Asurion should not be allowed to charge the same if coverage is not available. Paid for a service that was not available.

Fast, friendly service! The process was very simple and easy! Thank you for the great customer service! I was able to get a phone the very next day, which helped keep me connected w/ the people I needed to stay in touch with!

The entire process of replacing my damaged phone was straightforward and the proactive approach toward customer service was refreshing. It was very helpful to speak directly with a knowledgeable person who could help me prepare the damaged phone for return as well as quickly and easily set up the new phone.

Everyone I dealt with was professional and extremely helpful. I was very surprised at the ease that my issue was resolved. I was told approximately 2-3 business days for replacement but received it the very next day. Thanks so much.

Received quickly, and quick results in the claim. Claim process was simple and a quick response with a determination of claim status, once the shipping info was filled out and submitted, the shipping notification was quick to arrive in my inbox. Thank you.

My husband and I went into the AT&T store on Fri afternoon. His iPhone had been damaged, and he needed a new one. Cecil ** immediately understood the problem and explained the quickest and best way to fix it. She was amazing, and she assured us that Asurion would help us quickly. We were expecting the new phone to be delivered on Mon, but it actually got there Saturday afternoon. We could not have been more pleased with how quickly the problem was taken care of. Thank you so very much for your help!!!

Horrible! Was hung up on twice. Transferred to Samsung where entering the code for help did not work. The noise in the background made it hard to hear the person at your support center and the instructions were not clear. I asked, "Which pin do I enter, the phone or the password?" Answer, "Yes." I was trying to activate a replacement phone. The lady told me she activating the new phone and stop the old phone then call me right back. Well guess what - old phone stopped before the new was working. I called back, went through all re-explaining my problem, my info etc FOURTH TIME using my wife's phone. After 3 days and over 7 hours on the phone I still can not get my old phone wiped clean so I can return it. I can not wait to get rid of you and AT&T.

Last winter I had an issue with an Insurance claim mainly because of the agent I was dealing with was over the top rude and terrible to me... It was a nightmare to take care of. AT&T handled dealing with a Asurion and made it right. I was very nervous this time when my phones screen just stopped turning on. I was able to do everything with Asurion online. The replacement phone came right away and I was able to send back the broken phone. It was a huge improvement from my last interaction! I know things can happen, but also see that they have put efforts into making things better. I'm glad I stuck it out and kept my insurance.

I lost my phone in a parking lot. It was partially run over, resulting in loss of camera function and it got hot when charging. Your company provided me a replacement phone within 2 days. Thank you so much. Very pleased with the process.

The rep was very helpful. Gave clear instructions on how the process worked. Phone arrived the next day which happened to be a Saturday!! Glad we got the insurance because iPhones are ridiculously expensive! Insurance was a huge save for us financially.

Great service and quick response. Received replacement in a timely manner. Didn't like that I couldn't get through to a customer service rep by phone to answer a question. Finally got through and my question was answered, not to my satisfaction. Not her fault.

This was my second experience with asurion and I was very happy with there timing in getting me my new phone. I called on a Wednesday and received my new phone the next day!! I called them when it came in and they helped with starting my new phone.

Amazingly easy. Worth the money spent each month. My device was shipped to me next day, and I was up and running with my new iPad very quickly. I was surprised I didn’t have to send my other iPad (broken screen) back. I guess they didn’t want it.

Replacing my phone and getting it set up was a good experience, as well as could be expected. Everything went smoothly, everyone was very professional. Whatever I couldn't figure out the Verizon Store helped me. I had trouble with installing the Sim card, and the instructions were not very clear, so I needed help.

We received the replacement phone the next day. Then we called the representative and he helped us transfer all my son's pictures and his Google account to the replacement phone and reset the old phone to factory. Thank you for being quick and friendly.

It was a simple process. It happened on a sat so it was Tues. before I got my phone but it works well and I am happy about service. The type of phone I had cost a 100.00 deductible. It was better than 250.00 that I paid for the phone.

Very happy with overall exp. Well worth it. thanks. I will and always recommended AT&T for service. I have had AT&T for apx.45 years. Don't know other than the person that helped me knew their stuff and helped through the process. Thank you. Letha

Very fast and friendly staff and service both at the store and the girl that talked with me for over 2 hours trying to set up email and account over the phone. This was my first claim with AT&T and I am very surprised.

It was great. Quick and easy. Got my phone within a day and had the box to send the broken phone back. All you have to do fill out the questions and they will send you the phone. Everything worked out.

Handled quickly and accurately. Replacement equipment works perfectly. It was very simple do the transaction. I cannot think of anything that should improve the experience. We learned our lesson and bought a case and tempered glass screen projector and off course, are keeping the Asurion insurance.

Asurion was great. The representative was very nice and handled my situation very professionally. I would always recommend Asurion with excellent ratings. They were very nice to me and took very good care of me. They were very sympathetic to my problem.

My over-2-year-old Hotspot was going out. You sent a replacement in just a few days. Your people helped me set it up. Within an hour the new one was doing what the old one had done. I called again. You overnighted another new one at your expense. I had your people set it up again. It has worked wonderfully well. No problems. The only problem was that I couldn't get my data usage to show. Your people could not seem to find that problem and I finally fixed it just playing around with it. That was the only issue.

I was very impressed with how quickly the whole process took. I have never had to complete an insurance claim for a phone before. The instructions were very clear and easy to complete. I couldn’t be any happier with how it all worked out. Thank you.

Very good service, new phone arrived the next day as promised. Phone looked as if new, and included return of old phone info and packaging. AT&T helped with setting up the new phone and making sure that all services were in order. Totally recommend buying the insurance.

I was referred by AT&T Rep. sales office because he reminded me I had cell Insurance. He told me where to go and it was friendly website and easy. I am very happy how everything went and phone was delivered on time. I will definitely referral my friends and customers to a AT&T. Thanks.

Great service!! My phone was received within the next day and I was really happy about that! Keep up the good work. Thank you! All my questions were answered and taken care of without a doubt. I was very pleased!!

Pleasantly surprised that for a replacement phone after my Note 4 got damaged, I received a Note 9. I just wished they would of sent a new instead of refurbished one. Then I would of gotten all the actual phone accessories I needed, instead I had to go and purchase them. Other then that, I love my Note 9!!

I was having battery issues with my phone that was 7 years old. I filed a claim and got a response within seconds. Website is very user friendly. It's quick and easy. Thank you for taking the time to help me.

Working with Asurion to replace my phone was great, fast and no hassle free. The rep I spoke with was polite and willing to help me with my issue. Thank you for the support. I also received my phone in a timely manner.

My phone came in faster than I thought. When I called the 888 number to activate my new phone I was not so happy. Victoria was the rep. I talked to her and we disconnected from my old phone and waited over 2 hours for a return call. I had to go to my local AT&T store and Tyler got my phone up and going. Thank you Tyler from the Sherman store.

Your representative was exceptional, helpful and professional. With her kind demeanor she assisted me on finding the claim form and provided information to complete it. She even pointed out some very important points to remember to complete my claim form. Thank you very much. BTW, I did receive my replacement tablet. Love it.

I submitted my claim on Wednesday night around 8pm and had my new phone on Thursday around 1pm. Very quick considering the distance from TX to PA. My phone call to help with setup arrived exactly on time. Very impressed!

Everything went well this time and the phone works great. I just wish the phone could have arrived overnights. The last time I received a replacement phone through an insurance claim the phone did not work nor did the phone after that one.

Had a little trouble with getting phone activated because of SIM card mix up but overall I was satisfied! My phone arrived in great time. Everything was correct except SIM card but got it taken care of quickly. Thank you so much!

Very much satisfied with the all around experience however the volume of the phone is very low. The wait time was not too bad. Only thing I think was missing was a clip to open the phones sd card area. I couldn't understand the first person I called. Took me a few more times before I could understand what the caller was saying to me.

I was very happy with the speed of receiving my replacement screen. The only problem I had was navigating the website to find out how to even go about ordering it. It wasn't very user friendly and then in the end I ended up ordering the wrong color which wasn't a big deal to me but I feel like it was because the friendliness of the website.

My old phone wasn’t charging anymore and had gotten wet from me having it in my pocket while sweating. I made a claim and received the new phone a day later and was assisted in changing all my info to the new phone. Very pleased with the service.

Person on the phone was wonderful, fast and efficient. Did a fantastic job helping me understand all the options I had. And all the options that I could use to transfer all my personal data and information in the best way to keep all my data and information saved and secure.

Quick and accurate service that resulted in only being without my phone for 1 day. And the easy return for the damaged phone made it easy and simple for me. I was impressed with how quick and easy everything went. Great job.

My son’s phone iPhone 8 was stolen. Called around 8pm to report it. The call took about 5 minutes. One & a half business days later the new phone arrived. I’m not too happy with the cost of replacing the phone ($299), BUT it does beat having to start over & buy a brand new phone! Quick & easy would describe my experience!

Excellent customer service on the phone. Device arrived right on time. Easy to return phone using the envelope that was provided. There was a slight delay due to a snow storm but my phone arrived within the grace period of the return date. All in all a good experience.

Thank you very very very much. We received the device very fast. The process to was not difficult to follow and the representatives were very professional. I only had to contact them once when I called to activate the phone.

Awesome experience. Fast, friendly and got me back in service... My son phone had shattered at a restaurant. I was devasted he goes away to college 4 hours away so he has been using my phone. Well I had had enough. I wanted my phone back so I made the call and sure enough 24 hours later I was holding his phone in my hand and best part was I got my phone back. It was a WIN WIN SITUATION... THANKS ASURION FOR MAKING IT SO EASY...

Phone replacement was ship right away and received within 3 days. Also received a replacement on my accessories. Requesting online was simple and easy. This is my second broken phone to get a placement and I'm very happy with the results. Fast and no hassle.

I appreciate your business/services. You are always there when I need you the most. Keep up the good work. The time getting the replacement is worth keeping the policy and recommending it to friends and family is easy. Thanks for everything.

My Galaxy Note 3 (which I have owned for 3-1/2 years) started having issues. Contacted Asurion and was told to replace my phone. Used the online replacement application once I knew I would be available to receive the replacement phone. I received a Galaxy Note 8 as a replacement in two days. I used the AT&T Transfer app to update the Note 8. It went well. Had some questions, called Asurion, and got excellent responses. Very happy with the transaction.

Good turnaround time, relatively smooth process... Just the generalized gripe of how much these stupid phones cost any more, making it impossible to replace them without spending a small fortune (even with insurance)... Still saved me from having to buy a new phone outright, but then again, I remember the day when I could buy a phone outright with the amount of money I threw at a deductible here. Ah the good ol days.

Rep was very friendly, courteous and knowledgeable, She helped me and we resolved the issue I was having. I have dealt with Asurion on several claims and it's always a pleasure working with your employees. I would recommend this company to anyone in need of replacing a device.

I have had 3 instances within the last 6 months that have required me to file a claim through your company. The first time was with the iPhone X which you did not have in stock and I received a check to assist in replacing the device. The other 2 I received replacement phones within a VERY timely manner (one instance was the very next day). I have never had anything other than GREAT customer services with your staff and services provided.

No complaints at all. I did everything online and it was a smooth and easy transition. It took a total of 2 days and my new equipment was at my door. I called the customer service to set up my tablet and it was easy as well.

We had insurance on an older iPhone that went through the wash machine. We called Asurion and they sent us a new phone. The deductible was only $37. We received the phone the next day and was back up running again.

Quick turnaround, not happy about a refurbished phone if I had known that I would have purchased a new phone, phone contact was okay but did not explain what would be happening. Wanted to sell me the additional insurance piece.

I was pleased with how my claim was handled in a professional timely manner. The only issue I had was downloading the forms but that was on my end with computer. I would recommend for consumers to buy the extra protection because you never know what and when something can happen to to your device. Thank you. William

Amazing, my phone arrived the very next day and I was able to set up a phone appointment with help to set up my phone that worked with my timeframe. The lady who helped me set up my phone was fabulous.

The fastest service I have ever experienced anywhere bar none. Quick assessment of my phone and affordable rates. Would highly recommend to everyone. These are truly people you can count on when the chips are down. When I was about to call to see if they had received my phone my replacement arrived.

Very happy with the man who came and fixed my phone. He was very nice and fast, it was really convient for him to come to my workplace and fix my phone while I worked. The ONLY reason I didn't give 5 stars is because since my screen has been fixed, it's like sometimes my phone doesn't feel when I touch the screen.

It was exceptionally well dealing with the employee. He patiently handled all my devices and made sure they were ready for use. He also went out his way to make sure all my iCloud information was restored and remained on the phone until the update was complete.

I was very pleased with your service. Awesome customer service and speedy delivery was amazing. The product was in very good condition with the accessories in the box. Thanks for your professionalism. I would gladly recommend you guys to a friend, family member or anyone.

My daughter phone kept messing up and she got a new one couple of days later. Was really pleased. I would use Asurion again. Hopefully won’t need to for some time but glad I had it because didn’t want my daughter to be without a phone and could not afford to replace it.

Great service, fast shipping. Unfortunately the Samsung S8+ isn't as durable as they advertise and tends to break easily even with a good case on it. Asurion has replaced this phone quickly and made it easy on me 3 times. Only issue is the high deductibles.

I was very upset because I broke my phone, but I Got my phone so quickly it was unbelievable. Also thanks for my free case. The form and everything was processed very quickly. The only bad part is that you have to print out a paper, I wish it was electronically.

I am completely satisfied. Everyone I was in contact was patient, efficient and speedy in solving the problem. I received the new phone in one day. Wow, I got the same exact phone and color. The transfer of info went seamlessly.

I have recommended Asurion to my friends. I am very satisfied with the service and product. I was able to get the phone the next day and start up was seamless. The quality of the phone was like new. Thank you.

I filed a claim because like a million other people I dropped my phone and broke the screen. It wasn't working quite right after that so I contacted Asurion and received my new phone in two days. This is not the first time I've filed a claim, nor the first time I've given them five stars. They've never let me down.

Delivered a new phone to me in 24 hours! Talked me through getting my new phone set up and ready!! Best customer service ever!! Made it easy to ship old phone back! Would definitely use Asurion for cell phone insurance in the future!

Everything worked smoothly... had a great turn around time which is very important because it's not fun being without a phone. I was very happy with the $30 cost of a replacement screen. I thought for sure it would cost $100 or more!

The process was fast and easy. Did it online and it only took a few minutes. We had our new phone in no time and set up was easy with assistance if needed. The return was easy with the postage-paid sticker.

The service representative who assisted me was polite and helpful. She informed me that my claim was being processed and unfortunately that my insurance was canceled because this was my second claim within six months. The whole process was quick and painless.

Got my new phone in one day and cheaper then I thought it would be. Guy actually spoke English I could understand! Had tape in the box to repackage old phone which was also great. Waiting to see how easy the returning of the damaged phone goes.

I am very happy with the claim process and how quick the new phone was shipped and received. However - I had no idea that I was going to get a refurbished phone. I obviously must have missed that not getting a new phone was possible when paying for the insurance. I guess I will have to review what I am paying for going forward.

Everything was ok but, the phone arrived late, because my husband fly out off the country, so now I need to wait until he coming back, so I still have the phone unopened to active and sending the old phone back.

I bought insurance via Verizon Wireless for my son. Year later he dropped phone and broke screen. I contacted Asurion and setup appointment for someone to come over to my house and repair screen. After waiting for 2 hours nobody called or came over. I called Asurion service but their response was it's not our problem "We can only reschedule and after that cant do much". I was polite but asked to speak to supervisor. Twice their customer support hung up on me. The customer support reps refused to give their number or name either. So there you go. They just collect money but when it comes to actually fix they will bounce you back and forth and you feel helpless. Would have given zero stars if could.

I was very pleased with the rapidness with which my claim was handled. I placed my claim at 5:30pm one day and received my phone by FedEx the very next day. It is well worth it to carry Asurion insurance.

Easy to make the claim on a line with rapid results. Claim on Tuesday and phone delivered on Thursday to my granddaughter (it was her phone). You walked her through the setup and transferred all data to the new phone. Thanks for your help and prompt service.

I called expecting I’d have to go into a store. Didn’t need to do a thing and my new phone came the next day. Amazing easy and quick. Wish I would have made that call months ago. Brand new iPhone saved me hundreds or even thousands of dollars. I’ll be keeping a warranty always.

I was pleased with the customer service that I received and I recommend everyone to ensure their phone with you guys. Thank you very much and I appreciate it very very very much. I don’t know what I would do if I didn’t have insurance on my phone. I am so glad that everything worked out. Thank you very much again.

Thank you for the service. I have been with you this company for a very long time and look forward to continuing service. AT&T is the best. Well the North Brunswick NJ store I'm talking about makes me always recommend family friends and others who need phone service.

When I had my phone call with Asurion they did a great job. I was just getting home and was tired. Wasnt really following what they were saying but they walked me through the process. So next day remembered what they had directed me to do and we are great.

Customer service really was great. They helped me every step of the way. Phone claim was put in one day and I received my phone 1 day after. USPS showed up at my doorstep, signed and received my phone. Thank you Asurion???

Thank you for making my phone replacement easy. I was able to do it all online and the phone came quick. The phone setup was easy. I deleted everything from the old phone and return it through USPS. Again thank you for the smooth transaction.

Staff was very helpful and product arrived when promised. Very efficient process. Directions were easy to follow and I had my new phone up and running within a day. The support team was courteous and professional. I would definitely recommend Asurion to others. It is cost effective and convenient.

Super easy and friendly service. I called in and the nice agent helped file my claim. She was super empathetic for the loss of my phone and made it a smooth process. My replacement phone arrived 2 days later and I called in to activate it. The agent was also kind and friendly and it only took a few minutes to be up and reconnected. Great service!

Asurion was great. So helpful in processing the paperwork needed for me!!! Although I never heard from AT&T, they were supposed to email me that in order to complete the process and get my phone replaced. Had to come in again to complete the transaction in order to receive the phone. Don’t remember the gentleman’s name but he was very good in assisting me!!! Thank you.

I was able to update the new phone with my iPad and your customer service helped with the service. The phone arrived quickly and the service was excellent. I am glad that I had the insurance and was able to easily use it.

Everyone we were in contact with concerning our lost cell phone were very helpful & answered all our questions completely. The employee at AT&T in Selma, Ca. who helped us file our claim was Awesome!!! We would highly recommend Asurion!

The response was quick when damage to phone was reported. The instructions for returning the damaged phone were clear and easy to follow. When issues arose the employees were very friendly and helpful. Notification that the returned phone had been received by the company was appreciated.

Filed a claim and got my phone the very next day! I also like that they email you when they rec my phone. No hassles, no wait! Definitely recommend this insurance! They included a new SIM card that I didn't need.

Asurion replaced my iPhone 7 with an iPhone 7 that was known to have a malfunction that causes it to drop service. Despite being aware of this issue, they continue to distribute faulty iPhone 7s as replacement devices. They initially informed me that it was not their responsibility to ensure that the device worked; rather, I should go to Apple to replace it.

Thank you for your help... The process went smoothly. I wish Verizon had a different & simpler way of insuring the product rather than through a third party like Asurion. Since we pay so much for phones it would be nice if we had a problem if there was a brick and mortar building we could go to...to return or exchange, but you all did a great job replacing our phone!

They sent my phone to me very fast and I was able to retrieve almost everything I had on my old phone. I'm very pleased with the service. I can't wait to continue with service from AT&T. At&t serves me well.

My screen cracked and it was extremely easy to get a new device ordered. It came quickly and it was easy to return the damaged device. Well worth the money. I will keep this coverage on all my devices.

Joel and the gentleman who was helping me prior to him (I believe his name was Jared) were both very kind, patient, and helpful in working towards a resolution to my issue. I have having continuous problems with each replacement device that is sent to me, but the customer service I am receiving is excellent.

I had lost my phone and had no way of contacting friends & family, & luckily the Asurion process was quick & easy to get a phone replacement and was completely hassle-free. Had my new phone in-handle in literally 48 hours and was delivered before I woke up on even a busy Saturday morning in Austin, Texas.

It would have been five stars except there seems to be a lack of communication between your company and AT&T. I had removed an asterisk block from my AT&T account but you were unaware of that delaying shipment of my replacement phone.

It was very easy walk thru process. Very understandable for each step. The process explained very well each step, a chance to write what was needed regarding why I was putting a claim in. I would definitely recommend Asurion for my friends that have Verizon.

The technician Came out on Saturday to fixed the cracked screen. Took him 1 hour to fix and when was put back together the internal speaker didn’t work. Call Monday morning and had a new phone by Tuesday at 3:00 pm. Thanks!

No issues, phone delivery was fast and convenient. Return instructions easy to read and follow. Thank you for the help. Only thing I would ask you to change is to advise the customer that the replacement phone will be a used unit.

This was a new experience for us. From our visit at the Verizon store to completing the request online and receiving our phone the next day the process was straightforward and very effective. We could not ask for anything more. The process works very well. Thank you for making it simple and stress free. A+++!

Tried to use the 3 year warranty ($28) to replace the padded liner for our trampoline that was ripped and shredded. We take it down every winter and unsure why or how this happened. It was denied for some reason. I asked why and am still waiting for a response. What is the point of getting a replacement plan/protection plan if I am not able to use it?

Asurion was quick to replace my daughter’s stolen iPhone. I was able to upload the documents easily for the claim and the response time was good. The theft happened on a Friday night, we filed the claim on Saturday and my daughter had her new phone by Monday night.

Other than having to fill out a form & faxing a copy of my driver's license it was a fast & easy process. I received my phone the next day & took it to a AT&T. Store where they help me with transferred my data.

The process was very simple to complete. Instructions were clear and easy to understand. The replacement device was delivered within days of submitting the claim and included activation instructions along with instructions and materials needed to properly return the damaged device. Asurion has made this as effortless and efficient as possible. I’m a very satisfied customer.

I got my replacement phone. Thefts are getting very common especially when it comes to a iPhone XS Max. The bright big screen attracts thieves all the time especially in San Francisco where the gap between the haves and the have-nots are so vast. You can survive for a month in San Francisco. It is wealth inflation created by the unregulated Federal Reserve system. Thank you.

I dropped my phone on stone tiles, the screen shattered. I was still able to use the phone but it was hard to see the screen through the shattered glass. I was able to order a replacement for $18. Very helpful.

When I filed the claim. The email I received said the phone would be shipped overnight. It said I would receive it Tuesday by 4:30. I didn’t get it until Wednesday. I filed the claim on Sunday afternoon. The phone was in excellent condition and everything was handled good.

I was given a replacement device which had to be returned because it was defective, the second device I received had a few defects to it and I am living with those defects. When working with Asurion agent, she was very rude. The second agent that I had for the second phone was very helpful.

Pleased to have received a slightly better, newer model (J7 to J7 Prime) the next day. I had to visit a site to activate but luckily it was swift. I love the screen visibility. I am happy so far. Thank You!

Very nice and helpful, all around very easy and fast process. I am beyond impressed with the experience and quick shipment of new device! No delayed waits or unanswered questions, immediate detailed answers to everything! Thanks so much! I will definitely keep this insurance in case of future needs to assisting all my devices on my contract!

Made a claim to replace cracked screen. Rep very helpful and polite. Date of screen repair, no one called or showed up. Called Asurion rep, made a 2nd attempt for repair, again no call or show. 3rd call I was able to resolve the situation. Asurion was very customer oriented, polite, and sent a new replacement phone at the same deductible to repair the screen. Very satisfied customer. Thank you Asurion and its staff members.

I called around 5 p.m. on a Thursday afternoon and reported that my phone was damaged. I answered a few questions as to the extent of the damage and was told that the phone needed to be replaced. I paid $399 deductible for my broken Galaxy Note 9 and I had a new Galaxy Note 9 by 1 p.m. Friday afternoon. That was really fast and even though I never spoke to anyone in person I was really satisfied what's the quick response I received. Hopefully I would never have to use that service again but if I do I am happy to know that you guys deliver great service.

I have Metro by TMobile but that wasn't an option under carrier. I am really please with Asurion, as you guys took of the issue and send me another phone since the original replacement had issues. Thank you, I would definitely recommend you guys.

Easy to use site, no problems filing a claim, just an overall great experience! Received the replacement phone in less than twenty four hours. My daughter was very pleased with the replacement phone. Thank you for making my experience pleasant and painless, I will recommend to all my friends and family. Thanks so much.

Took great care of replacing defective iPhone7. Unfortunately new phone has now become defective as well. Has nothing to do with the service or replacement and everything to do with Apple and an issue they are having with IPhone7. Glad I have a warranty with my new phone. Thankful for Asurion’s protection plan!!

Couldn't replace my current phone. Several people I spoke to didn't know or understand my case. Twice, I was disconnected by a live person and not given a callback. It wasn't until the third time I called that the representative knew and understood what I was complaining about.

From the moment I filed the claim, until I received my replacement phone, this company was very quick, knowledgeable and professional. They kept me updated on the process until arrival, through FedEx. I was also informed of any additional payments.

I have no complaints. Asurion provides Great, efficient service. When I called to set up my new device, the customer service rep was friendly and very helpful. It also came very quickly and was half the price of my usual deductible.

The service was fast and easy. The rep was one of the nicest person I spoke. I will support y’all through whatever to that smile on my little sister face on her birthday. Was the greatest feeling ever. Thanks so much.

Took a month to get my replacement. And I'm not satisfied with being charged a big bill! I was phone less for a month, also still have to pay my monthly phone bill. So, it's not worth paying the insurance!

I was very pleased with how everything was handled and how fast the phone was replaced too. Also with getting the new phone activated. Everything was handled in a timely manner. The staff was also very supportive and had knowledge on what needed to be done.

You guys were fast and very easy to file. We had a little problem with the session being time out but I logged right back in and completed my file in under 3 mins. We are very happy with how you handle things.

My screen was shatter but still functional so I placed a claim online. It was so easy and quick to do. I ordered my phone Sunday night and had it by Tuesday! Will always keep my insurance and recommend it to anyone!!

I called in to file the claim. It was filed and accepted before I was off the phone. I received the phone the very next day. The instructions in the box were simple and easy to follow. It seems to be working great! Thank you so much for making this process so easy!

I spent three hours on the phone with Asurion just to be continually told that the Insurance I pay for every month on my At&t bill would not cover my cracked glass. The reps just kept repeating no guarantee.

I lost my phone on Friday, so was without it all weekend, which drove me crazy. I called Asurion, and within 48 hours had a new phone and back in business. It was a lot more simple than I thought. If you get a cell phone, be sure to insure it through Asurion.