Asurion Reviews

A bit cumbersome to do it on the web. Might have been quicker on the phone unless I had voice menus and did not talk to anyone. Part of the issue was it was not my phone but my granddaughter's and yet I had to do the replacement.

I appreciate the timeliness in sending out our new phone. It is important to have a phone for my daughter when she is in school. When her phone was damaged, I was concerned for her safety in that she had no means to call me when she gets home from school. Receiving her new phone in a days time after making the claim was awesome!

The phone I received has issues. The microphone does not work and the GPS is not accurate or keep up when on the move. We also followed the instructions to remove find my iPhone but still got an email saying you were going to charge me 500$ because it was not taken off.

I was pressured to send back "defective unit" before I was done with the logistics of transferring files, back-up, etc. Historically, Asurion has been very good to me. Today I asked, via tele call, for a delay of the defective device. They treated me well, extending return date by 4 weeks. I feel good about this. I am not yet completed with the process. I need to know that I am returning all components I suspect are broke, or suspect. I want to keep the SIM Card as an extra. I have no ulterior motives. Heck, I have troubles with low Tech stuff. I want them to know all I Do Is simply "good faith". Same for the Battery. I'm not sure half of my problems stem from the cruddy batteries issued by Samsung. We'll find out. I just don't want any "Surprise charges", beyond the $99 I've paid for "Damaged" phone & components. "Would Be" Asurion subscribes can proceed without significant concerns. Thank you. Will keep you updated.

After completing the required affidavit, paying the co-payment and sending a copy of my driver's license, the replacement phone was received within two days and the dead phone shipped back for free. Mission accomplished.

My phone screen was damaged when dropped, even though the phone was still functional. Asurion replaced my phone and I received the replacement the day after I filed the claim online. All I paid was the insurance deductible. I called Asurion with a question during initialization and they were able to answer my questions. All-in-all it was a easy process and I was fully satisfied.

My son lost his phone in the woods. You sent the replacement phone the next day. Unfortunately that phone had an issue that airplane mode wouldn’t unlock. Spoke with a representative on the phone and had a new one out immediately. Would highly recommend your service to anyone buying a new smartphone. You guys were fast and helpful.

Very easy, website was user and mobile friendly, quick response time, quick processing time and great communication thru the entire process. I will hopefully never have to use them again, but if I do, I'll look forward to it since our first time was effortless.

The little one lost her phone in a muddy ditch with 3ft of water. You guys were wonderful at replacing the phone the next day. Thank You for your wonderful customer service. We would recommend Asurion to all of our family, friends and colleagues. Your promptness was appreciated.

About a month ago I had broken my phone screen. Luckily I had insurance on it. I was given the number to call by my phone company. I found the process to be very easy. The woman I spoke to on the phone filed my claim. She was very professional and pleasant. Unfortunately I do not remember her name. The claim only took a few minutes and I had my new phone within 24 hours. Thank you.

Wonderful experience. The person that handled everything was very patient and explained the procedures in great detail on what to do as far as what to expect, concerning cost for the replacement phone and the arrival on the replacement phone. No problems at all concerning the whole process.

Wow. We made the claim for a phone about 6 pm on a Friday night and the new/replacement phone was at our house by 9:30 am Saturday morning. So happy with the service! Thank you so much for your prompt customer service and speedy delivery!

I love the fact that it’s a quick process with very helpful representatives. Affordable deductibles, thorough and clear process. I received an email notifying me that the returned item was received which gave me peace of Mind. I like that a returned envelope was included.

My daughter's iPhone became damaged and we couldn't afford a new one. I remembered I had the insurance on her phone so used it. We were pleased with how quickly we received the new phone and help setting it up. I would recommend getting the insurance.

Our family has used the service several times. We couldn’t believe how fast the new product was shipped to us. The entire process was exactly as described. It was a perfect experience. We would recommend to friends to family. Thank you.

Most of operation was smooth as always but I made a mess up on filling out one space on form which had to be corrected so it took a few days longer. Normally you have a phone back the next day smooth and easy.

It was extremely easy to do and the replacement items were sent out in a timely manner. We were very happy with our service. I like being able to do everything online it was very convenient for me. I would recommend this service to others.

It took me 3 days. A trip to Sprint for help. A trip to a friend to help send documents twice. Phone calls to Asurion which lasted hours. Hung up on after being put on hold 3 Times. This company needs to be better organized than this. I'm sure people don't bother to take the time to complain because they are just glad it's over and the device is being sent. In fact, as I am old, I don't think I've ever filed a complaint in all my years. Until now. Horrible.

While at a conference in Las Vegas I lost my phone. I checked with lost and found several times a day for the four days I was in attendance. No one turned it in. I called Asurion and the person I spoke with was very helpful. I went to the business center at the hotel and got a copy of my drivers license and filled out the affidavit. They told me I could have a new phone the next day. I didn't receive the phone and when I called they said it had been turned over to an claims adjuster. I didn't receive the why until I got home from Vegas. It turned out the only problem was, I hadn't paid the $149.00. I took care of that and received my new phone in three days (weekend was involved). I would have happily paid the $149 while in Vegas, but nobody asked. In the end I was satisfied.

Replacing my stolen device was simple, easy and user friendly. The representative that helped me through the process was professional, accountable, and friendly. I made a call and was taken care of with no problem. The device arrived when promised and began using device within minutes of activation.

Once we were able to figure out how to submit a claim, the experience and response time was fantastic. I would recommend evaluating the user friendliness of your phone system and prompts, along with your website. However, once we were able to connect with a live person, they were extremely helpful and efficient.

Everything went well... But Apple did have to help me turn off the find my iPhone option. But Asurion was great. They explained everything and what to expect from the company. I received my replacement phone quickly and setup was quick and easy.

Appreciate the prompt time in getting me a replacement for my water damaged iPhone. Was up and running in a few days. I expected problems with the replacement phone but there wasn’t any. Thank you. I forgot that I had insurance but the customer service representative informed me. I have been paying for this insurance since I purchased the iPhone. Felt bad that last year when my daughters iPhone got damaged I went to Apple and bought a replacement for $300 when I could have only paid the $149 like I did with my damaged iPhone. Didn’t remember that we purchased the insurance.

The only thing I am upset about is that I mailed my sons broken phone and not sure what has happened because I was asked if I mailed it. I will say that there needs to be a tracker provided. Like Apple does so that both parties can track when it has arrived and received. Yet no one has emailed me or called since I had my husband call and check on the status because I was called asking if I had mailed it. I was pleased with the way how quickly your service was for my son to have the new phone.

Made a claim two weeks ago and was told an identical phone was not available and was promised a NEW phone in different color with more memory in 5 days. Five days later was told THAT model was back ordered. Now two weeks later they send me the identical phone (not the one with more memory) that is NOT NEW but REFURBISHED. What a scam and a total waste of the $11 per month they have been charging us PLUS the $99 replacement fee. ASURION IS A TOTAL SCAM.

So happy we took the options for insurance coverage for three (3) iPhones on our family plan. Insurance claim to replace damaged iPhone was a painless process... seriously. Just pay for deductible. Replacement phone arrived, immediately, with prepaid padded envelope to return damaged unit. Done! Thank you, Asurion!

Wish I knew my customer service agents name. But, I had a problem with FedEx. They had some delay. I wanted them to stop delivery because I was moving 900 miles away. My phone was scheduled to be delivered Friday. It wasn't going to get there until Monday. When she found out I was going to drive that far with a baby she actually reminded me I was going to make this drive without a phone. She even talked with someone above her to get me a throwaway phone and called FedEx. She acted like it was her personal problem! I have NEVER had a company that concerned of my well being.

Phone is ok but paying $11 per month and $149 deductible makes no sense. At this point this same refurbished phone on Amazon is $149. I'm dropping the insurance on this phone asap. Thanks for the quick service but from this point I'm out. Buy on my own or upgrade next time.

The service was excellent, very satisfied. Very fast service, great customer service. Speedy delivery. The customer service reps I spoke with were extremely friendly and helpful. They were concerned with getting my new phone delivered with speed and accuracy. The new phone worked very well. My grandson was very pleased with it.

I was very impressed with the outstanding service we received from Asurion when my son's phone was stolen from his backpack at school. The process was easy and he had a replacement phone within 2 days. I would definitely sign up and use Asurion in the future.

The service was good but seem to be having an issue with speaker button. Is the a refurbished phone for the AMT paid... It should be a new phone. In past we paid $50 for phone replacement. This time paid $150 and there seems to be issue with the speaker phone function???

The screen on my cell cracked. It worked ok for approximately 3 or 4 days. However, after a few days the cell began to have green & purple lines. The lines increased day after day. Finally it became difficult to type a short message. I called Asurion and they replaced my cell. Asurion shipped a replacement cell the next day. I shipped the damaged cell to Asurion, which is part of the warranty process. Asurion emailed me and confirmed my damaged cell was received. I recommend Asurion. Thanks for all your help.

Excellent all around service and they were very courteous in helping me out resolve my problems. They followed up on the whole process all the time up until my replacement got sent to me. I am very satisfied with Asurion. They do take care of their customers.

I got my iPad Pro a little under 2 years ago. It’s an expensive item so when I cracked the screen by dropping it, I almost cried. Insurance handled it fast. After my claim, they sent the new iPad Pro within days, and I sent the old one back the same day because they made it so incredibly easy. THANKS!

I was launching my boat and scooted over the bow to undo the trailer connection when the rub rail perfectly picked my pocket. The phone ended up dropping into brackish water. Well that ended that phone's life almost immediately! The insurance provided is well worth the cost. Probably one of the best deals about owning a cell phone. Without this insurance it would have cost me close to a $1000 dollars to replace my phone because it would've given me a great excuse to buy the Apple phone. This phone will do fine for now and probably a few more years.

My new phone came fast. I received the replacement phone within 24 hours of making my claim. The customer service reps were very helpful and courteous. They helped me set up the replacement phone and had clear instructions on how to back up old phone and restore content on the new replacement. Thank you.

My experience after getting my third phone was horrible. I was promised a brand new phone and never received one. After my fourth phone you guys got nasty with me on the phone and two of you guys rudely hung up on me and didn’t want to further assist me but instead told me to go to Apple. Not once did I get nasty with any of you guys because I’m a sweet person and if you want get the recorded phone calls so you can hear for yourselves.

It was the right thing to do and you followed up immediately I was totally satisfied. Myself I hadn't had a problem with my phone but I got this phone for my daughter and wasn't sure. But with help from the store it was a no brainer and the company came through!

I pay for the insurance plan for my iPhone in case anything were to ever happen to it. I filed a claim for a lost phone in May and was sent a refurbished replacement. The replacement Asurion sent me stopped working LESS THAN A MONTH after it was sent to me. The phone would turn itself off randomly, even while fully charged, and eventually just wouldn’t get past the Apple startup screen at all. I contacted them and they sent another ‘refurbished’ phone. This one lasted a whole four months before it turned itself off and again got stuck on the Apple startup screen. I was out of town for a family wedding that I NEEDED my phone for. I contacted Apple, Asurion, AND AT&T and was told that there was no way Asurion could get me a replacement phone in person immediately, that it would need to be sent to my address.

After receiving the first replacement we had issues with the phone. The agent was great in assisting with helping with the next two phones after until we had a fully operational phone and we couldn't be more happier with their response and fast turnaround with shipping the new orders. We couldn't be happier.

I pay $33 a month for insurance and have never used the coverage. When I finally did I had a high deductible. I don't see the sense in having it if I have to pay a high deductible to use it. What's the sense?

Just wish the charge to replace wasn't so high. Quick shipping. Good quality phone. Little scared didn't do all the turn in phone and turn off device instruction right and will get charged but haven't heard anything yet. Overall it was a very good experience.

It was the best experience with insurance I've had. My replacement phone was here the next day with no hassle at all. The money you pay for the insurance is well worth it when you need it. I broke 2 phones in a week. It was an accident and they were right there again. I still use them a and I recommend it to my friends and family because if you don't have it phones are so expensive. It's well worth the 6 or 10 dollars you spend on.

The replacement phone I received does not work properly. It's clear it did not go through quality control before being sent out. It is clearly a refurbished unit with a bad touch screen. Now I have to go through the process yet again. There is no regard for customer satisfaction here. Just sent a bad phone I hoped for the best. It's pathetic how little regard this company has for the client's valuable time.

My son lost his phone while he was on vacation last month. I called immediately to report the loss of his phone and to have the phone replaced. I was not given a hard time. The entire process was extremely easy and the delivery process was quick. Thanks.

Good customer service and a quick 24 hour turnaround time. Phone operator was helpful and positive and provided good directions and explained process up front. I knew what would happen as well as how long each step would take. I wish I had this service everywhere. Thank you!

It took two weeks to get a replacement phone. My destroyed phone was discontinued, you tried to give me several inferior phones, but the newer model of the one destroyed it took two weeks to get it. I could have gone down to Verizon and picked one up quicker. I don't understand why the insurance company couldn't do that.

I needed the replacement (Droid Razr) fast. I got it the very next day. I am very please with Asurion's performance. The replacement insurance was worth it. I will continue to carry the replacement insurance, and hope Asurion's will not lessen their excellent customer service.

Received two defective replacement phones on my insurance plan. Offered refund of my deductible but now left without a phone to trade in. Will not carry insurance going forward, will definitely express my frustrations with Verizon. Phone system for Asurion a complete disregard for my time as got disconnected several times, then just passed from Dept to Dept to wait on hold, in some cases for over half hour before I would give up.

I was given clear instruction as what to expect, how much it would cost and I received my replacement refurbished phone in less than 24 hours. Your phone contact was very professional and asked if I had any accessories with the phone lost. I said no but was mistaken as I has a nice case and screensaver...

I was amazed at the quick service and had my phone back promptly. I will always carry the insurance on my phone from now on. I also recommend the insurance to all my friends now that I am a believer in it. This was the first time I have carried it. Great job!

My only problem is no "how to do" book comes w/ the phone! So when you're 81 years old, well I made (& still do) many trips to the Verizon store. Now they smile & ask, "OK Betty how can we help you today"! Also, there are no classes, so you have to "fend" for yourself!!!

I have been waiting over a week to get my e-gift card. That means I have been without my phone for over a week. I have jobs who need to call me and cannot. I sent in my phone over a week ago. Not a dang thing is happening. I am so un-pleased. I do not want to have to do this ever again. I am so beyond frustrated.

I dropped my phone and had to have it replaced. I got a new phone actually an upgrade the next day. I am enjoying my new phone. I have had no problems. It wasn't upgrade from what I originally purchased. The phone I had originally purchased was no longer available.

I have never dealt with such a company thats stupid as this one. I purchased a Pixel 2XL black and they have now sent me two wrong devices within two days. Verizon it is time to change to a different insurance company, Asurion is definitely not a company that can handle these type of incidents.

Your overall service was helpful, courteous, prompt, and professional. I was very impressed! As my request was made in the late evening. I was not expecting such quick service. Within 3 hours, My claim was processed. My new Galaxy 7 with accessories (I was not expecting) was delivered the next day! I will most likely recommend your services to my family, friends and associates. Thank you.

I had to replace my i-phone 7+ and they made it so painless! I received my package, without incident. It was on time and no damage. They really came through for me, and I couldn't be happier. I would definitely recommend them to my friends and family!

I've had a fair amount of unusual bad luck with my phones this year and have broken them several times. The last time I broke my phone I was not informed that my insurance policy had been dropped as a result. I broke my phone again but was unable to get it replaced this time. I could have bought insurance from Samsung directly, or bought supplementary insurance to avoid this issue, and I would have if I was informed. Instead I lost nearly a thousand dollars, was without a phone for weeks, and ended up switching carriers. It is not fair to drop someone's insurance without notifying them, and I'm wary of relying on your service in the future.

Hello. Got a replacement phone and the first shipment was expected to arrive on 9/30/17 to my work but nothing even though FedEx tracking said it was signed by someone that didn't even work at my place. I called Asurion and was on the phone for 30+ minutes frustrated b/c Asurion didn't know what happened to FedEx delivery and why it was signed by someone not employed at my work. So I had to give my wife's work address to send another phone. Meanwhile I was without a phone for 4 days. Phone showed up to my wife's work and my original phone ended up at my work place the same day. So had to mail back the first phone. There definitely needs to be better quality control on the shipping vendors and people signing things that don't even work at my place.

I have filed a claim for a broken screen twice with this company and both times I was EXTREMELY dissatisfied. The first time they replaced the phone with a much cheaper phone that did not even work. This time they claim to have a back order on iPhone 7 PLUS. How do you run a warranty company and not keep an inventory! That is a fraudulent contract. Anne **, who claims to be the top person, does not possess proper customer service skills. This company makes billions off the consumer, but does nothing in return for their customers. To replace a shattered phone should not take weeks!!! How can a company portray themselves as a warranty replacement company, but never capable of replacing the product!!! I will NEVER do business with this company again! Save your money and don't waste your time with them.

After years of $9-$13 a month for insurance and deductibles that the consumer has no control over, the day finally arrives that you must use your insurance. Then you call Asurion and you're greeted with a surly and contumelious representative. When you HAVE TO call your insurance company you want INSURANCE that means reassure me that I am in the best hands: reassure your paying customer that I have made a economical and poignant decision including but not limited to who I have as my cell phone provider and who I opted to serve as my insurance carrier with my cell phone provider.

Accidents happen and Asurion is a great policy to have. They are fast and reliable. I have dropped my phone in water several times and have been able to get a replacement within days, if not the next day. I would recommend them to everyone. The cost is minimal.

My iPhone died in Paris. Asurion was efficient in processing my claim and in getting a new phone to me in Paris. Impressive response. I found the instructions for activating the new phone beyond me, and I had to wait weeks to activate it back in the US and with the help of tech support and my mobile plan provider's staff. I also learned some painful lessons about iCloud back-up.

Daughter dropped phone in car line at school and cars ran over it. Went online Friday, the next day around 2:00 and by 9:00 am the following morning on Sat. phone was sitting on my porch already delivered. Can't believe how fast it the process was! Great service!

My son's phone was run over by a tractor. We called and explained. Forms were completed by phone and he had a new phone the next afternoon and he added the new content. It worked perfectly. Great job. We highly recommend Asurion.

My experience was great and I’m very satisfied with the service. The replacement time was very short. I had no problems with the claim form. I’m very satisfied with the service. The customer representative was also extremely helpful and polite.

When I realized that my phone was gone I had traveled from New York to RI. I think it was taken at a rest stop. Anyway, I called Asurion and explained the situation and had a phone in my hands the next day. A job well done. Thank you. And the rep that handled the call couldn't have been more expedient and professional.

Very helpful, when needing to get a new phone after my phone completely shut off and would not turn back on. The customer service rep was very nice, helpful, informative. I was very satisfied with the quick shipping and easy return package. Very satisfied.

You sent me an email that I had not disabled the Find My iPhone function in error. This had me panicked that I would be charged $500 but I had done everything I thought I needed to to turn off the function. More oversight in that type of correspondence might be a good idea for the company. Other than that issue, the experience was satisfactory and my past experiences were as well.

The phone does not perform simple tasks like exiting a page, I have to shut the phone off to get out of a window or page. BUT you sent the lousy phone to me very quickly... But who wants an inferior phone delivered quickly? Not me. I would have rather waited for a phone that works as efficiently as the one that got wet.

I have never had a worse experience in a claim process. I and the employee of the local Verizon office were literally on the phone for 4 hours!!! The problem seemed to be that the credit/debit card acceptance was not functioning correctly. After giving 4 different card numbers, the employee of Verizon also gave his own personal card a try. Knowing that all my cards were in "good standing" this became quite the issue as the CSR's were adamant that nothing was wrong with their card readers.

The refurbished phone sent to me has many problems. The sound as well as touch screen issues. There is nothing that keeps me from using phone, just very aggravating. I have not called and reported due to incredibly lengthy hold times when I called to get my phone replaced. (Use the website they say: well yes, except I was on vacation and since my phone was lost, I had no access!).

My phone camera lens was very shattered, took it in to my nearest Verizon store. I was told this matter had to be done online. It was very quick and easy. You (Asurion) was very prompt in sending the replacement and keeping me informed through e-mails. Thank you Asurion!

Replacing the lost/stolen phone with Asurion was a breeze and the phone arrived quickly! We are very satisfied with Asurion, their excellent customer service and easy to use system. If the need ever arises to replace another phone via Asurion, we expect the same excellent service.

Found that the glass was lifting off my iPhone, separating from the body. Am with Verizon and the phones on our account are insured with Asurion. Called Asurion and was guided to the website. The process was efficient and easy to follow, My device was replaced. I would recommend to all.

Came home after a short trip and found my dog chewing on the corner of my LG4. Even with a OTTER Protector he had managed to chew through the screen in one corner. Quick trip to the Verizon store, easy claim to file. Next day at about noon my replacement phone showed up. All is well... The dog is OK too. Thanks for the great service.

Thank you for sending the phone out so quickly. They came to my place of employment when it was supposed to and it was easy to setup and transfer the information. Thank you again. I'm pretty sure I'll be using the service again.

The phone was replaced quickly, and without hassle! It made a horrible experience a pleasurable one. I'm thankful that I have this insurance because the phone was brand new and wouldn't have been able to afford to replace it. Thank you very much!

You did an outstanding job. I received a different phone than had been insured (due to discontinuation of original model). I appreciated the inclusion of earbuds and a leather phone case along with the new phone. I was pleasantly surprised to only be phoneless for about 24 hours. Turn-around was very quick, and the new phone is actually a much better phone than the one I had before - despite the fact that it is actually a less expensive piece of equipment. Thank you for your help. I will always insure new phones so that I have peace of mind.

Replacement of new iPhone 8 - Phone fell out of my purse to the floor of my car in a fully protected Speck case. The entire case shattered on the back and within one day of my claim the replacement was at my home. I was so pleased.

Called in the evening and had my replacement phone in less than 24 hours, delivered to my front door. When I finally got through to a live person, customer service was pleasant and helpful. They worked quickly and efficiently to assist me With my phone.

Phone was shipped to wrong address to begin with, but got it the next day and got a better replacement phone for our trouble. Thanks so much. Had a great experience and very satisfied with everything. Good.

Customers service was pretty good but after receiving the 1st refurbished phone I had problem with WiFi dropping. Also If the phone was sitting on top of anything it was Bluetooth to it would disconnect. Now I'm on the 2nd phone and after 3 days of use I've already reset the network twice because my phone kept saying SEARCHING so imma wait it out for a week or so and see what happens next.

Asurion was very timely and gave me a replacement phone right away. However this replacement is of a newer phone which is great except it is much much harder to use than my old phone. I am sure it's just user error that makes it so hard but I wish I could have gotten a different phone to choose from.

So glad I had insurance on my phone to cover a theft. I went from the sickening feeling of realizing my phone was gone to easily ordering a replacement through Asurion. Then I received a new phone 12 hours later on the weekend! I'm so thankful I had insurance and that the process was straightforward and seamless.

I lost my Google Pixel cell phone so I immediately called Verizon to cut the service and to disable my cell phone. The person I talked to at Verizon told me to contact Asurion because my cell is covered by an insurance. The following morning I called Asurion and told them what happened. The person I talked to very accommodating and very pleasant. He promised me that I will get the phone within 24 hours. The following day I received my cell phone as he has promised. I went to Verizon and I was connected to the outside world right away. Thanks.

We received a replacement phone that did not have all features working, such as GPS, Texting, etc. We called and they told us to call back with the IMEI, so when we called back and waited on hold for a long time, we were told that the tech coach people had to try and help us with the phone first, so we waited on hold for them for numerous minutes, only to be told to try out the GPS again after a factory reset, which we did, and it still doesn't work. Now we need to call them again. What a run-around!

Asurion service was excellent, from the person who received my call throughout my entire experience. I could not have asked for anything more. I had my phone replaced overnight with an identical phone. I highly recommend Asurion insurance on cell phones.

My call to Asurion was handled quickly and with expertise by a knowledgeable rep. A replacement phone similar to the last one was sent so quickly that we received it in less than 24 hours. I never had such an experience before and would recommend Asurion to anyone. Thank you for your friendly and efficient assistance.

I called Asurion because my phone was broken and I needed a replacement. The staff were helpful and assisted me in getting my replacement phone. The phone came express the next day. I would definitely recommend having Asurion phone insurance.

Overall performance by Asurion was very timely - overnight delivery of the device received on Saturday morning (only UPS had not rang and asked for a signature as told). Did not have any problems with the service representative. Call center response quick.

I was very satisfied, just wish my device was covered. It was only 3 weeks when my screen broke and protection cases for the Moto Z play are rare? I barely had the first one for 2 weeks and it fell and shattered again. But the turnover was next day. I just had to pay $100 for each! So 200 and at least my phone works and I didn't have to pay full retail!

You replaced a Samsung Tab S with a Tab 3. Replacement is crap compared to my old tablet! You should replace with the same or better, not older, slower, smaller, with less performance. I will not purchase the insurance again as I could easily buy a working replacement cheaper than my deductible elsewhere!

People were friendly and always did their best to solve the issues. The third time worked even though it meant that a new phone had to be provided. I think the issue with sound is not totally resolved but it is much better than before.

Our advisor was incredibly friendly and the phone was delivered in record time. I don't want to break any more phones... but when we do, I know we will be taken care of!!! Thank you for your amazing service... it is appreciated!!!

Asurion provided excellent service in providing me with a replacement phone quickly and efficiently! From the first phone call I was able to talk with knowledgeable, friendly staff. They answered all my questions and helped me get my new phone quickly and easily.

Unfortunately over the years my family has used Asurion a few times to replace either broken phones or stolen phones. We still have not learned our lesson. My daughter just got a replacement phone seven days ago and it is already malfunctioning. It randomly shows that she has no service or it shuts off randomly. She is still paying on her new phone that she only bought less than a year ago. We will stop using this insurance immediately.

I shattered my phone screen for the first time ever and I didn't know how to go about fixing this. I remembered that we had an insurance plan on the phone. So I went to the website and filed a claim with Asurion. It was on a Friday, so I was expecting my phone on Monday, but they said that they could ship a replacement in 24 hrs. It was cool, but I didn't actually receive my phone until Monday because FedEx made an error and contacted the wrong apartment. The replacement phone works fine and no longer cuts my fingers. I just wished we got new phones instead of other people's fixed phones.

All I can say is AWESOME!! Money well spent. The service was great. The people were great. I have always been satisfied with my service. The people from beginning to the end were great. Being able to track my return phone was also great and was relieved when it arrives. Will keep recommending to my friends and family.

I was Very pleased with your prompt response in replacing my iPhone 7. Your website was well designed to ask the pertinent information required to send the information needed for You to maintain the efficiency of your procedures. Congratulations.

We have done two claims on the same phone number. Both times we have gotten our replacement phones the next day. This insurance has been great. Thanks for all the help. This has been the best insurance for a phone I have ever had.

Thanks for everything that you done for us. My new device is working great and I could not ask for a better help. Thanks so much for kind and friendly service. I am completely satisfied with how well you handled my claim. You were kind and friendly throughout the whole process.

Great customer service. First phone came broke new one was sent out in less than 24 hours. Agent was great and pleasant to work with. Very glad we chose this protection plan. Well worth the extra money. Thank you for your great service. A+++.

The process of replacing the lost phone was really easy. The only thing that could be better is they could tell you how much you're going to be charged upfront. It wasn't clear to me until I was almost finished that I had to pay $199 and I had to wait for payday.

It took too long to get the phone. We waited for days and it was back and forth making calls and waiting for the last information that we sent in to get approved. It shouldn't take a week to have your phone replaced. Just the whole process needs to revised and made easier.

Android Phone Replacement - It took three times to replace my insured phone with one that worked. The phone that finally work is different that the original phone, so I had to learn the replacement phone all over again. Cost wise, this is where having phone replacement phone insurance saved money, I am thankful for that.

Had a broken screen and had it replaced. After having my screen replaced started having issues a couple of days later. Called it in and they sent me a replacement phone at no extra charge no questions asked. Loved the service! Great job. Keep it up!

Tech was fast, friendly, professional and got the job done. He came within time frame given. He called 20-25 minutes before he arrived. He was very knowledgeable. Made sure everything was working properly before he left. I having nothing bad to say.

Very fast, courteous and efficient service. My problem was addressed at the onset and continued until we were set up and back online. No problem from start to finish. I would recommend Asurion to everyone with cell service price is not an issue here!

My purse was stolen along with my cell phone. I went to Verizon where I got the phone. They helped me with the insurance paperwork. My new phone arrive very soon for which I thank you. It all went very rapid.

I received a insurance claim Note 5 and the battery was dying very rapidly. I contacted Asurion. Had some problems and then disconnected in middle of call. I was very frustrated and was on a three way with Verizon and Asurion when the manager come and, apologizes for their mistake and sent me a new S8+. I never even asked for anything or expressed my frustration. Totally Awesome Customer Service. Thanks.

My phone was damaged so I needed to file my insurance. I liked how I didn't have to go to Verizon to take care of it. I got my insurance claim done through the phone. My new phone arrived the next day. Love the quick shipping. Liked the good customer service.

I was taken care of greatly and very helpful from Asurion and Verizon. I was informed of my warranty information and I would highly recommend any of my friends to purchase Asurion insurance. The lady who I spoke with was very very kind and considerate.

I received my phone in 1 day. It was ordered on a Thursday at 5pm and got it within 24 hrs. I would recommend to others to use. The only thing I would say is somewhere along the line they switched the name from me to my wife. Thank you.

My iPhone was cracked and shattered. I actually had a horse step on it while team roping. I remembered I had insurance and sure enough Asurion replaced it with a quick turnaround and at a reasonable price. Thank you. It is hard to find someone who honors their obligation.

The lady that helped me went above and beyond. She noted the phone model I had was temporarily out of stock. She then spoke with a supervisor and gave me an upgraded phone. I received it the next day. Thank you for a very pleasant experience.

I tell everyone to the protection cuz it is so worth it cuz you never know what could happen, best thing I have done was to get the protection. My phone was stolen out of my vehicle, I called customer service AND the next day I received my phone, they were very helpful.

I've had replacement phones before from your company, and I was very satisfied with the service. But this last time was a very frustrating experience. It took a long time for the adjusters to approve, causing me to wait 3 days before getting the phone. Not happy.

My phone fell in the water while I working. I contacted addition the next day and submitted a claim. A majority of my income is based on access to my phone so I needed an immediate replacement. My Rep took care of my issue fast and efficiently. And by the next day, I had my new phone.

The process was flawless, the phone arrived the next day, ready to transfer my files from the old phone and the cloud. A quick stop at the Verizon store (as I am somewhat technically challenged) and I was good to go. The whole process was as painless as it could possibly be. Great job. Thanks Asurion.

My son is in college. When he got into the large hospital to do his clinicals he realized he didn't have his phone. He prayed it was in his car, nope, he dropped it in the parking lot. It didn't even resemble a phone when he retrieved the parts. Called up Asurion, had a new phone back to him within 48 hours and sent the pieces of his old phone back. No questions, no problems or snags. Not only saved me time but the hassle you would usually run into with most insurances you have on items. Won't be without it ever again.

I was pleasantly surprised how easy it was to submit a claim and how quickly I received a replacement phone. I would definitely recommend Asurion to others. My phone is important to me and a large investment in a phone. My phone was accidentally dropped into water. Asurion replaced it overnight!

My claim was put on 24 hour hold, and literally nobody at Asurion could tell me why. I've NEVER failed a claim before and am still very upset about my claim requiring an extra hold period. In addition, the phone I received has the touch disease and freezes multiple times a day. I haven't even bothered trying to get a better functioning phone from Asurion because of how terrible it was to work with them in the first place. I'll be buying a new iPhone shortly with a different carrier and will NEVER use Asurion backed "insurance" again.

The claim process was straight-forward and easy to complete. This is insurance worth paying for. I had the new phone the next day after the claim was approved. I am glad this is the insurance company used by Verizon.

The service was amazing. Quick response - easy to understand process. Very complete instruction & super fast. We had the phone very quickly & were able to get data switched over from the first phone easily. Then the package to mail the broken phone back was very helpful.

You guys did a good job. I am very happy with my phone. It works and you guys sent me the same phone I had before and I got it the very next day but it took until the afternoon. Thank you guys so very much. I really appreciate all your help and your concern.

The rep was very helpful. She walked through a few steps and then ordered me a refurbished one. Very pleasant experience. Shipping took a bit longer than quoted but it was a Friday so what do you expect right. But otherwise I'm happy with the way things have turned out.

Did a great job helping get the new phone and sending the old one back. Thank you very much. I representative was she answered everything that I had asked. She should get a. Other than that I would recommend. The service to anybody who wanted it.

Simple steps to initiate need of a replacement phone. They also gave specific instructions to deactivate the find your iPhone. Warned that the bad phone needed to be returned within 2 weeks. Of course I forgot. But they left a message 1 or 2 days before the cutoff for returning the phone! Good customer service.

Everything went well. Employees were very helpful. Device arrived on time and was in perfect condition. Satisfied with their service and will continue to use this insurance company. Thank you for your superior service and going above and beyond with the quality of care for your consumers and product you deliver.

Horrible company!!!! If I could give them no stars I would. I made a claim and selected the soonest I could to get my phone fix which was only on the weekend and they never showed up. I called and they were close and unable to come. I asked first thing Monday morning because they had ruined my all day. And they would not accommodate me. I had to wait longer on top for their mistakes. Never want anything to do with a company who doesn't care for their customer.

The phone (iPhone SE) calls other people during calls and mutes people while on call. Also it is gray & black. Not gold, my last replacement was exact. Two small dots are also on the screen. The phone works great other than that. It also was shipped fast. Customer service was great about fixing my claim due to it being filed wrong.

I dropped my phone on my new tile floors, then it flashed colors, would work & not work. I called, they sent a new phone overnight. I took to Verizon to switch phones. Good, just very frustrating to have to upload all emails/apps again & set up.

Everything seemed to go smoothly. Just had issues trying to delete all info. Went to 2 Verizon wireless places for help. Still was nervous not to get a charge for not turning everything off. So far so good, is a peace of mind having the insurance, thank you!

I drop my phone and cracked the screen, it work fine for a while. Then it just died on me. Your service with my phone replacement was amazing. I really didn't think you would get my new phone to me overnight, but you did. Your website was very easy to use also. You have a great service.

I had an excellent experience working with Asurion, that is when I was able to talk to someone at the customer service area. The automated phone system needs a lot of work. The actual replacement went well. Thanks.

The phone worked great for a few weeks, then it slowly started to get glitchy. The finger print scanner doesn't always work. When I try to text the keyboard doesn't work often, the screen will be unresponsive at often. When I plug the charger in, it will take a little bit for the phone to start charging.

I cracked the glass cover of my Samsung Galaxy S8 phone. The Verizon store gave me Asurion's number to start the claim process. It was painless and thorough. Along with my replacement phone, I was given easy to follow instructions for returning the defective one. I was serviced timely and satisfactorily without experiencing any problems.

My phone was stolen as I sat at a sidewalk restaurant. The phone was lying on the table and a young man grabbed it and ran. I reported the theft to the police and the next day contacted Asurion. I had a replacement phone the following day. Service couldn't have been better.

The entire process went quickly and smoothly. We provided the information and had a replacement phone delivered early the next day. The agents were courteous and efficient, and there were no unforeseen obstacles. Could not have asked for a better experience.

From start to finish dealing with Asurion is first rate! Their customer service people are caring and helpful and the phone replacement arrived quickly. We are definitely going to use them for all of our phones! You can definitely count on Asurion!

The filing process was very easy, and I received my phone quickly. However, the phone that they sent me was defective. No one could hear me talk. I had to file another claim. They should check their merchandise out before they send it out.

Your staff was super helpful and looked at every option available to replace my phone with the same type of phone (I had a Blackberry phone). When that was determined to not be possible I was able to get a comparable phone and it arrived the next day. Your plan is worth the cost and the customer service was excellent.

Received replacement phone a month ago. Now phone screen is separating from the phone. Called and "physical damage" is not covered under warranty so I need to pay another $150 deductible. Seems suspicious that I'd receive a refurbished phone and it's now physically falling apart. I've never had an iPhone just start falling apart. Also when I initially filed a claim, the option to replace the cracked screen for $50 wasn't available. Asurion rep told me this option is only available when there's a technician available. Good tactic to get people to spend $150 for replacement phone!

I was very happy with the overall service. Fast, efficient, and easy to follow instruction. The only two items I would comment on is the & 150 deductible along with the monthly fee would make me question the value of the service comparing it to the overall value of the device being covered under the insurance. I was concerned with the return shipping, being I had no way to track it and the uncertainty of having to pay an extra fee if it was not received by you all within the 10 days.

My father’s phone fell into water. This was the first time I’ve needed to use the insurance services for replacement. The customer service rep was friendly and professional. The replacement process was simple and convenient. I so appreciate the all of these aspects of service.

It is hard for me to replace broken phones, because the copays are really high. I wish there was a disability or prior Military discount. But other than that I have always had a good response and fast shipping on the replacement phone. You have wonderful customer service reps that can speak clear and are very well versed on your products.

No problems at all. Glad I had the coverage for my kid's iPhone. Had to call instead of use the website because I didn’t know how to categorize the phone broke but one quick chat with a great customer service rep and I had a new phone in a couple days. Good buy.

Thanks, Asurion, for making the process of replacing my daughter's phone so easy and reasonable! Your simple and streamlined website helped me file my claim in no time at all! And she received her new phone very quickly, the next day; she couldn't have been happier! I'm very glad to have taken advantage of this service!

The pain of having a phone stolen... horrible. With the policy it was replaced in 24 hrs, reloaded files from cloud and was up and going for basic fee. Not sure how much I saved in $, but made the nasty experience easier to deal with.

Phone was reported damaged at 9 pm and the next day at 1 a replacement was delivered. The website was a bit cumbersome but very efficient for getting a phone which I use for work daily. I had to try the website several times due to internet issues but was able to accomplish getting the replacement with moderate anxiety.

I was impressed with how quickly the claim was processed and I received the replacement phone the next day. I am very pleased the insurance is affordable and the processing of the claim was complete within 24 hrs. I would recommend this insurance to friends.

Terrific service! It was a very easy and fast process to submit claim. Site recommended shipping to work address which saved a lot of time. I received replacement the next day. I am very satisfied with the entire experience with this company.

Got the replacement phone quickly. I was impressed. Cloning had some issues. Some features did not clone well. I had to take it to a Verizon store to get it sorted out. It all worked out in the end, just took a few extra steps.

I had bought a phone and within a couple weeks the front of the phone detached from the phone base. I explained that I had not damaged the phone to the person I talked to and they still made me return the phone. I have since cancelled the insurance because it is not worth the return.

Phone was stolen in Denver. Reported it gone and Asurion replaced it in just a few days. Good experience with little difficulty. Simply filed the forms to prove who I was and phone ownership and had a replacement quickly. Thanks Asurion.

Great job! The representative was very professional and so helpful! Thank you so kindly... Keep up the great work! I received my new phone within 10 hours of filing the claim. I recommended you all to a couple of friends. The services rendered were spectacular, couldn't of have for better service.

I had to replace my son's phone call, you made it very easy. The box came in the mail the next day and I was able to change out the phone and mail the old one back with no hassle at all. I'm glad I had insurance. It save me a ton of time money.

The service was great. Quick. The phone arrived when it was supposed to, However the phone was not so great. Kept turning off. I called and again quick next day service. However as the days go on, This phone is not working very well, So I have to call yet again to get another one. This part is very discouraging and frankly, annoying.

My phone was stolen. I ordered a replacement. Then my phone was returned. I opened the replacement and immediately put the replacement device in the envelope provided by you and mailed it the next day. I was told I sent the wrong device. I returned what I was sent. I was told I couldn't get my $149.00 back. I ask to speak to a supervisor and he said he was the supervisor. Therefore, I never have to use your company again.

I knew the Asurion Mobile Insurance through AT&T was a rip off, as I worked at AT&T for over a year. But my wife insisted on getting the insurance and paid $8.99 per month for months. The screen on her phone cracked, so I pulled up our contract and it talked about there being an $89 deductible for screen repair. She called to initiate a claim and was told that they do not have screen repair available in our area for that device, that they would have to send a refurbished replacement, and asked what color she wanted. When she got the replacement, she had to transfer all the information and spend hours getting the phone back to where her original was (with all the downloads etc...). But she wanted to use the insurance that she had been paying for, so...

Had broken the glass on phone, Asurion had given me 2 options (go to store and get repaired or for higher cost get another sent to me). Which paid extra, phone was delivered as promise on time. Was very clear instructions on what to do. Very satisfied with the experience.

I will admit that it was a little shock to find that I had not read the fine print about my phone replacement. What I found was that there is a deductible to handle any issues that require a phone replacement. Otherwise, it was amazingly simple.

I was very pleased with my experience with Asurion. I only use my Jetpack when I am traveling and didn't realize it was missing until I was packing for a trip. I had lent it to my son to use at work because his office was experiencing power outages. At the same time his car had been broken into and it must have been taken along with other items. Neither of us remembered that he had the Jetpack. When I called to report it missing, too much time had elapsed between reporting the loss and when the loss actually occurred but because of the circumstances, Asurion allowed me to replace the jetpack on my policy. I am happily able to use it now when I travel (and during power outages) instead of relying on unsecured wifi.

My only complaint is how long it took to get my phone. I was without for 7 days instead of the overnight. That was an inconvenience for me being I rely on my cell phone. I was told they didn't have it on the warehouse and had to ship it in from somewhere. I need my phone so my kids can get a hold of me whenever needed especially when I am on road.

I was pleased with the no nonsense transaction. It was so easy to file my claim and then to receive my replacement phone. Including the packaging to return my damaged phone was also very convenient. No strings attached to the procedure and couldn't be happier.

MY tablet failed and the screen cracked. I did not even remember I had paid for the protection. I found out when I went to price a new one. That is when I figured out the protection plan was worth it. You replaced it quickly and I thank you.

We had a great experience with fast service. When the phone came we had trouble with the battery, but after I called it in we did some troubleshooting over the phone. When it did not work Asurion sent me a new phone. Thanks for the great customer service experience.

You all have this down!!! Great prompt service and very easy to file claim. All business and claims should be handled with the excellence you all have created. This take much precision and you all have perfected it. Thank you all so much for your help.

I am making payments for the price of a new phone. I was charged a $200 deductible for you all to send a phone that has been refurbished and I still have to make payments on. You sent me a wall charger that doesn't even work. No, I'm not making a new claim because I will either waste a bunch more time that I really don't have or you will probably try to charge me another deductible. So I will take my chances and buy a charger. When my contract with Verizon is up, I will change to a different company.

My experience with Asurion was great! The claims form was super easy to fill out and my new phone was waiting on me when I got home from work the next day. I would highly recommend this service to anyone looking for an insurance plan for their cell phone.

I called, then received my phone the next day, switched over everything, then sent my old phone back!! As simple as that! Great company!! Thank you for the prompt response! Since I use my phone for business I cannot be without it!

Cell phone was broken and we used the insurance to replace it. Asurion walk us though the process and made it easy. We called Verizon first and they directed us to Asurion. We focussed the broken cell phone and how to disable a few apps. Since the phone was not usable or we could see the screen, we had to go to the website to disable the app. With the guidance of Asurion and Apple we got it done. The replacement phone was there the next day. We had excellent customer service and will use them again if needed.

When my phone was ruined, I was so grateful to have bought the insurance on it. The Verizon technician got the Asurion service technician on the phone and he explained everything I needed to do. I had a new phone up and running before I left the Verizon store. It's a wonderful service and I highly recommend it.

If their phone ended up like mine I would definitely recommend your services. It was very informative and the instructions were clear on how to send it back. Also the replacement came in in about 2 days. The phone was brand new and works as expected.

The customer service was quick, fast, and professional! At a time where cell phones are so important and hold so much of a person's information, this was a quick turnaround. You can't ask for more than that. In this particular case the original replacement was sent damaged and the replacement for that was quick too. Thank you very much!

I was sad to utilize this service only after day of owning this phone. However, it was simple to use this service. It was odd to me the Verizon store had no idea about the paper form I had to sign and submit. Other than that, the process was smooth.

The phone was replaced promptly and we were back in working order pronto! It was an easy set up to get it running and without any problems! Thank you so much! I am so glad that I have my phones protected with Asurion.

Cracked Screen on an otherwise perfect phone. Went to Asurion authorized repair facility as instructed. They replaced the screen with an "Asurion screen" and stated that was required by Asurion, and that their screens were sub-standard. Asurion would not put an Apple Screen on it - they replaced the phone with a used one. I went through TWO used phones; neither of which worked. They were awful. Seems that this is common. I then paid several hundred dollars to buy a new Apple phone as a result. After paying almost $200 to Asurion for nothing. The Asurion program is not worth the $11/month in any way. Do not purchase - there are other programs available.

Overall my experience was good, and I am happy-especially with how fast and easy shipping my broken phone and receiving the new phone was. The new phone I received has some battery issues, however, as it dies randomly and loses battery very quickly. Other than that I am satisfied.

Was easy to work with the customer service representative. Was really impressed with how nice they were. Also, did not take long to file my claim or receive a replacement phone. Would recommend to all family and friends. Thank you for great customer interaction.

I had a great experience. Fast and easy! I’m very satisfied with my phone. It is brand new and honestly the best customer service I have seen in a long time. This is my second time using them because my screen cracked for the second time and they were amazing just like the first time I called.

Needed phone replacement for broken phone. Service prompt and complete. Much easier than it used to be! Would recommend this policy to anyone needing coverage!!! Online process very easy now. Delivery held up a day because of weather. Excellent service.

Everything went awesome. Super easy interface and phone arrived quickly. I’m Very happy with Asurion. I would recommend this to anyone. I paid a much smaller deductible than I was expecting as well. Thank you for such an easy way to replace my son's phone.

The transaction was easy and I had the new phone quickly. The website was easy to use and they even upgraded the phone. The only drawback was I had to purchase a new otter box because the upgraded phone did not fit in the otter box case. This was an additional $70 including the screen protector.

One call and that's all! Thanks for the great service. The return label was missing. After I called customer service, I received an email with the label within a few minutes. Although my phone is refurbished, it seems to be in good working order.

After receiving the phone my husband noticed a number of small glitches with the phone and we determined you are sending refurbished phones. He has since has had a number of problems with said refurbished phone and today the phone shut off completely and will not turn on with a charge.

When you pay for phone insurance you expect to receive a replacement phone for free/inexpensive when something unfortunate happens to your original phone, right? Asurion however believes you should pay for insurance and pay almost full price for an iPhone that's been refurbished/slow as well as having a 40 minute battery life. After getting my 3rd (yes that's right) replacement because the first two were trashed I've finally given up on phone insurance. Never again will I do business with Asurion.

It was not made clear if the phone is a new phone or a refurbished phone. There should be complete transparency about that. I still don't know. Initially, the phone was freezing but seems to be OK now after a power down/up.

Your chat option online is terrible. The individual did not process my claim correctly and I had to call the 800 number in order to get claim fixed and submitted. Your website had process errors when I tried to fill out the claim online.

I was thrilled to receive a NEW phone not refurbished so quickly. I was very satisfied. I had not had my phone very long. Thank you so much for your quick response. Again thank you for replacing my Samsung J7 with a new not refurbished phone. I was Leary thinking of receiving a refurbished phone.

Replacement details were finalized about 8:30pm. Didn't think there was any way I would get my phone the next day. To my amazement, I did. My only criticism is that when I tried to order my replacement online, I was notified my phone was on backorder. A phone call revealed that the backorder was only on the color of my phone and I could get the same phone in a different color immediately. I would have completed the process online if the website had told me that.

My phone was lost in Europe with no way to retrieve it. As soon as I got home I contacted your company via internet and contacted my carrier and was very happy with both. Your company replaced my phone with another phone within three days. Very happy with the service. Would recommend to others.

I am very pleased with the experience I received with Asurion. My claim was processed online and very quickly. My phone was replaced the next day and with no issues. I would definitely recommend Asurion to my friends family and co-workers. Thank you.

Our employee lost his phone, the process was smooth and quick by the next day the phone was in our office. The process to submit the claim was very simple. Since it was done online there was no wait time on the phone. The necessary paperwork was submitted online. We did not lose any time.

Couldn't be happier (except for the fact I broke my phone). Very simple process and got the new phone in 2 days. Anyway, I am very happy with your service and will purchase again when I get a new phone.

Asurion stepped up and replaced my lost phone within 2 days - it was wonderful!! I called and they managed my account very accurately. I would recommend to my friends for sure! They have done a good job. We tried to use the Find iPhone app however it didn't work since the phone battery wasn't charged. This was very disappointing - not sure why the app is on the iPhone if it doesn't work.

It seems every time you purchase some type of insurance there is some fine print/complication... Not so here! I received a new phone sooner than expected. It made the whole horrible experience of my old phone's demise so much better than I'd anticipated. THANK YOU!

Asurion process was good. My phone is very weird, I have to hit cancel 3x in order to do anything on my phone. There is a constant pop-up for me to enter my iTunes password, and my two grandchildren's passwords (2 additional, separate pop-ups). I most likely will be returning my recently received refurb phone.

Thank you for your fast phone replacement. And great guidelines explaining how to followed the directions. This is my family’s phone Insurance. We have been with Verizon for a long time. We have always count with you when we needed.