Asurion Reviews

I was very happy with the overall service. Fast, efficient, and easy to follow instruction. The only two items I would comment on is the & 150 deductible along with the monthly fee would make me question the value of the service comparing it to the overall value of the device being covered under the insurance. I was concerned with the return shipping, being I had no way to track it and the uncertainty of having to pay an extra fee if it was not received by you all within the 10 days.

My father’s phone fell into water. This was the first time I’ve needed to use the insurance services for replacement. The customer service rep was friendly and professional. The replacement process was simple and convenient. I so appreciate the all of these aspects of service.

It is hard for me to replace broken phones, because the copays are really high. I wish there was a disability or prior Military discount. But other than that I have always had a good response and fast shipping on the replacement phone. You have wonderful customer service reps that can speak clear and are very well versed on your products.

No problems at all. Glad I had the coverage for my kid's iPhone. Had to call instead of use the website because I didn’t know how to categorize the phone broke but one quick chat with a great customer service rep and I had a new phone in a couple days. Good buy.

Thanks, Asurion, for making the process of replacing my daughter's phone so easy and reasonable! Your simple and streamlined website helped me file my claim in no time at all! And she received her new phone very quickly, the next day; she couldn't have been happier! I'm very glad to have taken advantage of this service!

The pain of having a phone stolen... horrible. With the policy it was replaced in 24 hrs, reloaded files from cloud and was up and going for basic fee. Not sure how much I saved in $, but made the nasty experience easier to deal with.

Phone was reported damaged at 9 pm and the next day at 1 a replacement was delivered. The website was a bit cumbersome but very efficient for getting a phone which I use for work daily. I had to try the website several times due to internet issues but was able to accomplish getting the replacement with moderate anxiety.

I was impressed with how quickly the claim was processed and I received the replacement phone the next day. I am very pleased the insurance is affordable and the processing of the claim was complete within 24 hrs. I would recommend this insurance to friends.

Terrific service! It was a very easy and fast process to submit claim. Site recommended shipping to work address which saved a lot of time. I received replacement the next day. I am very satisfied with the entire experience with this company.

Got the replacement phone quickly. I was impressed. Cloning had some issues. Some features did not clone well. I had to take it to a Verizon store to get it sorted out. It all worked out in the end, just took a few extra steps.

I had bought a phone and within a couple weeks the front of the phone detached from the phone base. I explained that I had not damaged the phone to the person I talked to and they still made me return the phone. I have since cancelled the insurance because it is not worth the return.

Phone was stolen in Denver. Reported it gone and Asurion replaced it in just a few days. Good experience with little difficulty. Simply filed the forms to prove who I was and phone ownership and had a replacement quickly. Thanks Asurion.

Great job! The representative was very professional and so helpful! Thank you so kindly... Keep up the great work! I received my new phone within 10 hours of filing the claim. I recommended you all to a couple of friends. The services rendered were spectacular, couldn't of have for better service.

I had to replace my son's phone call, you made it very easy. The box came in the mail the next day and I was able to change out the phone and mail the old one back with no hassle at all. I'm glad I had insurance. It save me a ton of time money.

The service was great. Quick. The phone arrived when it was supposed to, However the phone was not so great. Kept turning off. I called and again quick next day service. However as the days go on, This phone is not working very well, So I have to call yet again to get another one. This part is very discouraging and frankly, annoying.

My phone was stolen. I ordered a replacement. Then my phone was returned. I opened the replacement and immediately put the replacement device in the envelope provided by you and mailed it the next day. I was told I sent the wrong device. I returned what I was sent. I was told I couldn't get my $149.00 back. I ask to speak to a supervisor and he said he was the supervisor. Therefore, I never have to use your company again.

I knew the Asurion Mobile Insurance through AT&T was a rip off, as I worked at AT&T for over a year. But my wife insisted on getting the insurance and paid $8.99 per month for months. The screen on her phone cracked, so I pulled up our contract and it talked about there being an $89 deductible for screen repair. She called to initiate a claim and was told that they do not have screen repair available in our area for that device, that they would have to send a refurbished replacement, and asked what color she wanted. When she got the replacement, she had to transfer all the information and spend hours getting the phone back to where her original was (with all the downloads etc...). But she wanted to use the insurance that she had been paying for, so...

Had broken the glass on phone, Asurion had given me 2 options (go to store and get repaired or for higher cost get another sent to me). Which paid extra, phone was delivered as promise on time. Was very clear instructions on what to do. Very satisfied with the experience.

I will admit that it was a little shock to find that I had not read the fine print about my phone replacement. What I found was that there is a deductible to handle any issues that require a phone replacement. Otherwise, it was amazingly simple.

I was very pleased with my experience with Asurion. I only use my Jetpack when I am traveling and didn't realize it was missing until I was packing for a trip. I had lent it to my son to use at work because his office was experiencing power outages. At the same time his car had been broken into and it must have been taken along with other items. Neither of us remembered that he had the Jetpack. When I called to report it missing, too much time had elapsed between reporting the loss and when the loss actually occurred but because of the circumstances, Asurion allowed me to replace the jetpack on my policy. I am happily able to use it now when I travel (and during power outages) instead of relying on unsecured wifi.

My only complaint is how long it took to get my phone. I was without for 7 days instead of the overnight. That was an inconvenience for me being I rely on my cell phone. I was told they didn't have it on the warehouse and had to ship it in from somewhere. I need my phone so my kids can get a hold of me whenever needed especially when I am on road.

I was pleased with the no nonsense transaction. It was so easy to file my claim and then to receive my replacement phone. Including the packaging to return my damaged phone was also very convenient. No strings attached to the procedure and couldn't be happier.

MY tablet failed and the screen cracked. I did not even remember I had paid for the protection. I found out when I went to price a new one. That is when I figured out the protection plan was worth it. You replaced it quickly and I thank you.

We had a great experience with fast service. When the phone came we had trouble with the battery, but after I called it in we did some troubleshooting over the phone. When it did not work Asurion sent me a new phone. Thanks for the great customer service experience.

You all have this down!!! Great prompt service and very easy to file claim. All business and claims should be handled with the excellence you all have created. This take much precision and you all have perfected it. Thank you all so much for your help.

I am making payments for the price of a new phone. I was charged a $200 deductible for you all to send a phone that has been refurbished and I still have to make payments on. You sent me a wall charger that doesn't even work. No, I'm not making a new claim because I will either waste a bunch more time that I really don't have or you will probably try to charge me another deductible. So I will take my chances and buy a charger. When my contract with Verizon is up, I will change to a different company.

My experience with Asurion was great! The claims form was super easy to fill out and my new phone was waiting on me when I got home from work the next day. I would highly recommend this service to anyone looking for an insurance plan for their cell phone.

I called, then received my phone the next day, switched over everything, then sent my old phone back!! As simple as that! Great company!! Thank you for the prompt response! Since I use my phone for business I cannot be without it!

Cell phone was broken and we used the insurance to replace it. Asurion walk us though the process and made it easy. We called Verizon first and they directed us to Asurion. We focussed the broken cell phone and how to disable a few apps. Since the phone was not usable or we could see the screen, we had to go to the website to disable the app. With the guidance of Asurion and Apple we got it done. The replacement phone was there the next day. We had excellent customer service and will use them again if needed.

When my phone was ruined, I was so grateful to have bought the insurance on it. The Verizon technician got the Asurion service technician on the phone and he explained everything I needed to do. I had a new phone up and running before I left the Verizon store. It's a wonderful service and I highly recommend it.

If their phone ended up like mine I would definitely recommend your services. It was very informative and the instructions were clear on how to send it back. Also the replacement came in in about 2 days. The phone was brand new and works as expected.

The customer service was quick, fast, and professional! At a time where cell phones are so important and hold so much of a person's information, this was a quick turnaround. You can't ask for more than that. In this particular case the original replacement was sent damaged and the replacement for that was quick too. Thank you very much!

I was sad to utilize this service only after day of owning this phone. However, it was simple to use this service. It was odd to me the Verizon store had no idea about the paper form I had to sign and submit. Other than that, the process was smooth.

The phone was replaced promptly and we were back in working order pronto! It was an easy set up to get it running and without any problems! Thank you so much! I am so glad that I have my phones protected with Asurion.

Cracked Screen on an otherwise perfect phone. Went to Asurion authorized repair facility as instructed. They replaced the screen with an "Asurion screen" and stated that was required by Asurion, and that their screens were sub-standard. Asurion would not put an Apple Screen on it - they replaced the phone with a used one. I went through TWO used phones; neither of which worked. They were awful. Seems that this is common. I then paid several hundred dollars to buy a new Apple phone as a result. After paying almost $200 to Asurion for nothing. The Asurion program is not worth the $11/month in any way. Do not purchase - there are other programs available.

Overall my experience was good, and I am happy-especially with how fast and easy shipping my broken phone and receiving the new phone was. The new phone I received has some battery issues, however, as it dies randomly and loses battery very quickly. Other than that I am satisfied.

Was easy to work with the customer service representative. Was really impressed with how nice they were. Also, did not take long to file my claim or receive a replacement phone. Would recommend to all family and friends. Thank you for great customer interaction.

I had a great experience. Fast and easy! I’m very satisfied with my phone. It is brand new and honestly the best customer service I have seen in a long time. This is my second time using them because my screen cracked for the second time and they were amazing just like the first time I called.

Needed phone replacement for broken phone. Service prompt and complete. Much easier than it used to be! Would recommend this policy to anyone needing coverage!!! Online process very easy now. Delivery held up a day because of weather. Excellent service.

Everything went awesome. Super easy interface and phone arrived quickly. I’m Very happy with Asurion. I would recommend this to anyone. I paid a much smaller deductible than I was expecting as well. Thank you for such an easy way to replace my son's phone.

The transaction was easy and I had the new phone quickly. The website was easy to use and they even upgraded the phone. The only drawback was I had to purchase a new otter box because the upgraded phone did not fit in the otter box case. This was an additional $70 including the screen protector.

One call and that's all! Thanks for the great service. The return label was missing. After I called customer service, I received an email with the label within a few minutes. Although my phone is refurbished, it seems to be in good working order.

After receiving the phone my husband noticed a number of small glitches with the phone and we determined you are sending refurbished phones. He has since has had a number of problems with said refurbished phone and today the phone shut off completely and will not turn on with a charge.

When you pay for phone insurance you expect to receive a replacement phone for free/inexpensive when something unfortunate happens to your original phone, right? Asurion however believes you should pay for insurance and pay almost full price for an iPhone that's been refurbished/slow as well as having a 40 minute battery life. After getting my 3rd (yes that's right) replacement because the first two were trashed I've finally given up on phone insurance. Never again will I do business with Asurion.

It was not made clear if the phone is a new phone or a refurbished phone. There should be complete transparency about that. I still don't know. Initially, the phone was freezing but seems to be OK now after a power down/up.

Your chat option online is terrible. The individual did not process my claim correctly and I had to call the 800 number in order to get claim fixed and submitted. Your website had process errors when I tried to fill out the claim online.

I was thrilled to receive a NEW phone not refurbished so quickly. I was very satisfied. I had not had my phone very long. Thank you so much for your quick response. Again thank you for replacing my Samsung J7 with a new not refurbished phone. I was Leary thinking of receiving a refurbished phone.

Replacement details were finalized about 8:30pm. Didn't think there was any way I would get my phone the next day. To my amazement, I did. My only criticism is that when I tried to order my replacement online, I was notified my phone was on backorder. A phone call revealed that the backorder was only on the color of my phone and I could get the same phone in a different color immediately. I would have completed the process online if the website had told me that.

My phone was lost in Europe with no way to retrieve it. As soon as I got home I contacted your company via internet and contacted my carrier and was very happy with both. Your company replaced my phone with another phone within three days. Very happy with the service. Would recommend to others.

I am very pleased with the experience I received with Asurion. My claim was processed online and very quickly. My phone was replaced the next day and with no issues. I would definitely recommend Asurion to my friends family and co-workers. Thank you.

Our employee lost his phone, the process was smooth and quick by the next day the phone was in our office. The process to submit the claim was very simple. Since it was done online there was no wait time on the phone. The necessary paperwork was submitted online. We did not lose any time.

Couldn't be happier (except for the fact I broke my phone). Very simple process and got the new phone in 2 days. Anyway, I am very happy with your service and will purchase again when I get a new phone.

Asurion stepped up and replaced my lost phone within 2 days - it was wonderful!! I called and they managed my account very accurately. I would recommend to my friends for sure! They have done a good job. We tried to use the Find iPhone app however it didn't work since the phone battery wasn't charged. This was very disappointing - not sure why the app is on the iPhone if it doesn't work.

It seems every time you purchase some type of insurance there is some fine print/complication... Not so here! I received a new phone sooner than expected. It made the whole horrible experience of my old phone's demise so much better than I'd anticipated. THANK YOU!

Asurion process was good. My phone is very weird, I have to hit cancel 3x in order to do anything on my phone. There is a constant pop-up for me to enter my iTunes password, and my two grandchildren's passwords (2 additional, separate pop-ups). I most likely will be returning my recently received refurb phone.

Thank you for your fast phone replacement. And great guidelines explaining how to followed the directions. This is my family’s phone Insurance. We have been with Verizon for a long time. We have always count with you when we needed.

The phone replacement was a "refurbished" piece of junk. The microphone did not work and no one could hear me speaking on a call. I ended up trading it in at the store for a new phone so that I could have a phone that actually worked correctly. I am very dissatisfied with this experience.

I was happy with speed of the delivery but overall not happy. I had a V10 before it stopped working. I went through Asurion to get a replacement and they sent me a G6. And still charged me 150. They said my phone was so popular it was out of stock. G6 is not the same as a V10 and I feel they should send me the right phone, which I paid in full. Overall, not happy.

I received a replacement iPhone 7 32 gb after my original iPhone 6 64 gb was lost or stolen. The phone was listed as refurbished when I selected it. It freezes up multiple times on a daily basis. Sometimes, I can't make or receive calls. I called the support number and the representative told me the phone I had received was a brand new iPhone 7, not a refurbished one as I had assumed I received since that was how it was described when ordering it and due to the functional and operational flaws.

The device you supplied does not connect to Bluetooth or wifi successfully. There have been moments when the Bluetooth connects, but walking more than 3 feet from the Bluetooth device causes the phone to disconnect. I would like another replacement.

I was charged $149 for my replacement phone which was expected. Two weeks later I was charged a $35 fee unexpectedly. Asurion says they did not charge me but it clearly says Asurion on my bank statement. I've called, DM on Twitter and called Verizon. No one seems to know. I just want my money back.

I was pleased with the speed of service. I received a quality replacement phone iPhone 6s. They even delivered it to my work. After receiving my replacement phone. I sent in my old phone that had a cracked screen using the postage and envelope given to me, which makes things convenient.

Great service - I will continue to keep Asurion on all my phones because teenagers think iPhones are disposable! Ha! I wouldn't have FedEx or UPS ask for signature. It's really hard for most families to be there at a house when they deliver.

Customer service rep was very helpful and a joy to work with. She was very knowledgeable in processing my claim. I received my phone the day it was to arrive. It had very detailed instructions. Thank you so much!

Replaced phone with cracked screen was handled very professionally and promptly. It was an easy, painless process and the new phone works great!!! I am so happy that I protected my phone with insurance with Asurion and I would highly recommend that everyone should do the same.

My son lost his phone at a restaurant and I waited a little over a week to file a claim. I was hoping someone would've turned it in. I called Asurion and the rep was awesome. My phone was received the next day! You do pay a deductible but it's much better than paying retail!

My granddaughter dropped her phone at night on a muddy road and it wasn't found until morning after being run over by a car. I call Asurion and they had a phone in the mail and at my door by the next day. I had a little trouble getting the phone removed from the Cloud and when I called they gave me an extension on returning it. They were so professional. Thank you Asurion for the great service.

My daughters phone would not allow her to text or receive text messages. It was replaced and her new phone is working fine. Thank you for replacing it and I'm really glad I purchased the replacement insurance when I first switched to Verizon.

I thought the process would be difficult but it was streamlined nicely. The communication is awesome. It followed my return until it was completed. Getting a replacement was quick and easy. It worked so well I got insurance on the new one in the event my wife drops it again. Thank you.

My 15 year old son cracked his $750 (Edge) phone but it was very easy to report the problem and the response was received immediately. We could not be more pleased with the entire process and will never have another phone that is not insured by Asurion.

When my daughter, who is off at college broke her phone, I used our protection plan. While I was not happy with the copay, it was cheaper than purchasing a new phone. The replacement phone was delivered within 24 hours! I have questioned paying for the protection plan, but now I am glad I did. The whole process was easy and most importantly, fast.

My experience was one of ease and complete satisfaction, I had a replacement phone in no time. I highly recommend getting Asurion, with the amount of time we spend on our phones for work and pleasure, it was a lifesaver.

When I called I was able to talk to someone within minutes. The customer service was great. Such an easy process. Also great shipping! They shipped the replacement so fast!! When your phone cracks or you lose it, it's good to have something or someone to rely on!! Thank you Asurion!

I was very pleased with the service I received from Asurion when I unexpectedly had to have one of the devices on my contract replaced. Filing the claim was simple and handled in a timely manner. Thank you for providing me with a stress free experience.

My ASUS Tablet was broke and I was able to get a new one quickly and easily. It did not take long to get online and fill out the required forms and it was at my doorstep within 48 hours... I would recommend this protection to anyone who has devices that can break easily.

Very quick approval and action. The replacement phone was shipped to my home address next day. I wish the phone could have been shipped overseas (in Europe) where it was lost and where I was traveling, but I understand that Asurion’s policy is not to ship overseas. It could have helped me avoid a several days’ delay in getting it and adventures with customs (another $250 in expenses), but again I understand that Asurion does not ship replacement phones overseas.

The phone received was very obviously a refurbished phone that freezes up, screen goes away, texts screen goes white, key pad freezes and texts disappear if someone else texts me and it drops my call back if someone texts me. Due to immediate family illness I am unable to take the time to redo process. Very disappointed and angry.

I lost my phone, had a replacement in hand and operating the next evening. I had a few glitches with the phone such as lessened battery life, and it tends to get hot. Overall, this insurance worked out well. Please be sure to emphasize to customers the need to keep Google log in info handy.

Your agent was so helpful when I made the call on a stolen cell phone. The phone was here the following day. Making for a happy teenager. Thank you again. I am so happy I put the insurance on all our phones.

When I made my call the person that helped me on the phone was very good. He knew his job well and totally blew my mind when he told me that my phone was covered and help me in a good professional manner. I always thought that it would be very expensive to replace a phone but Asurion made it very practical for me to get a new phone instead of living with the damage to my old one.

I appreciate the services that you provided me with and I think you guys are doing a great job. Thank you for your help in replacing my phone in a 24 hour period! I am grateful to have an insurance company that is satisfaction guaranteed! Thank you.

Dropped my phone in water, side buttons were no longer working. Asurion was able to get me my new phone within just a couple of days (this happened on a weekend day, so amazing time!). Switchover went smoothly and sent damaged phone back without a hitch.

I received a replacement for the phone that fell out of my pocket and had a shattered screen. Once I paid my deductible, I received the replacement phone in two days. Not only was my phone replaced, but it was replaced with an upgraded version as mine was no longer available. The new phone even came with a protective case. I'm very satisfied with the service and have peace of mind knowing it will be there if I ever need it again.

I had a good experience, though the iPhone reset issue was somewhat confusing between the iTunes and iCloud backup. It is not Asurion’s fault, but that process/choice could be better explained. Also, I was offered a larger memory phone because the company was out of mine.

Replacement of the phone was quick and painless. From the time payment was received to the time the phone was delivered was spot on. Sending the phone back was quick and easy too. Great job with the customer satisfaction!

I received my replacement phone and had some problems with it. Sent that one back and received the new replacement phone which is perfect. The customer service team was very apologetic about everything and also took care of everything then some.

I need my phone for my job and it was imperative that I have one as soon as possible. I was very impressed with having a phone back in my possession within 24 hours and how easy it was to get it reactivated. Thank you Asurion for such prompt service.

Normally my experience with Asurion is good, but this time the speaker on my phone went out 3 weeks after receiving the replacement. I know the google pixel had a recall on the speakers, so it's really an inconvenience I was sent one with a bad speaker. I don't have $400 to spend on 2 insurance claims in the same month.

My phone was damage to the point where it couldn't be used, as the video went when it was dropped accidentally, and didn't work, anymore. Asurion came thru with a replacement one in one day! Great service from my first call to them to getting the new one, and returning the damaged one. KUDOS to Asurion!

I had no issues with the replacement of my phone... In fact they upgraded me to a higher memory phone for the same price... Nice job. It's nice to know that for the little extra money I pay on my bill each month for insurance that I will receive a replacement phone without hassle should something happen to my existing phone.

The customer representative was very helpful and very understanding about what happened to the phone. I appreciate the service it was provided. Phone was received in the timely manner. Thank you. Email was sent as soon as you have received the broken phone.

Excellent experience, got the new phone within 24 hours, highly recommend! Thank you so much! So glad I had the insurance in place, I would definitely recommend everyone get it. It is hard to get along without a phone, so happy the phone came so quickly.

Very quick process and next day shipping is great. Filed a claim around 10 pm. Delivered my device the next day before noon. Definitely worth the price you pay monthly for Asurion services. Will definitely be recommending to a friend to never leave the shop without this insurance.

My daughter had dropped her phone in water. We tried drying it out but did not work. Asurion was very helpful, as was Verizon. We got the replacement phone as promised and Verizon was able to get pics/music back on it. The agent was very helpful at Asurion. Thanks.

Called to get a replacement phone, paid the fee. They said it should be in on the Friday, I called on Tuesday. Friday came around and there was still no phone. I waited until Monday and still no phone. I then called them again and they said they could not send a new one because there was no phones in stock (why hadn't they let me know?) Now I'm stuck phoneless. So I then follow their next steps. They said that they were gonna reimburse me for the phone. They said they were gonna send me a UPS tag for shipping. They did not.

Very nice customer service. Received new phone very quickly. Very happy with results even when replacement phone was not working properly. They immediately sent another. They were quick to help with replacement phone when it wasn't working. Then they immediately sent another phone which does work excellent.

Exceptional service. Received my device quickly and no delays. Very pleased with this service. I was surprised at how fast and easy it was to make the claim and get my device. I am thankful for this service, especially since I have never had to use it before.

All my requests went like clockwork. The phone was delivered on the day it was supposed to and I returned the damaged phone within the time frame. The phone rep was pleasant and very helpful. I would sign-up for this type of insurance again when I purchase a new phone.

The Verizon and Asurion Reps that assisted me had addressed all my concerns and, were prompt and professional. I thank you, for providing these services, to assure us, your clients the best experience with guaranteed coverage, and allowing me to be apart of the Verizon & Asurion family.

Unfortunately our daughter had her iphone stolen and good thing we had insurance and had a new phone within 3 days! It only took that long because I didn't think about checking on insurance until Saturday night. Ordered the phone that night and had it by Monday. Thank you!

We love Asurion. Filing a claim is extremely simple and the replacements arrive the next day. Customer service is fast and reliable and I've never had a bad experience with them and would highly recommend them to everyone. I do think the replacement co-pay should be lower if you don't have a high dollar phone though. Monthly fee plus the price of replacement is worth more than my phone would cost to buy new and they are sending refurbished phones, not new ones.

My experience with Asurion was fine. Very professional quick to process my request. Only issue was lack of information regarding how to start up new phone. I figured it out. Not sure if those not versed in smartphones could figure it out.

At the beginning of this month, my phone screen broke for the first time ever. Your customer relations person was kind, courteous and efficient in getting my phone replaced. The phone arrived quickly and returning the broken phone was easy.

I was happy with the service I received- Our first device the battery didn’t hold a charge. I called, The lady was extremely pleasant and was beyond helpful! She answered every question that I had & was happy to send us a NEW phone. The set up of my replacement device was simple, the transition was easy! Thank you!!

Online experience was super simple and easy! Phone delivered within a day! Great experience, follow up via email and tracking service. I will continue to use this service and recommend the service to others with their cell phone as we were quick pleased.

iPhone claim - This has been the most ridiculous process I’ve ever experienced. I will be terminating any and further insurance coverages for my devices. I’ve always believed insurance coverages on devices like these to be nothing more than a scam and a waste of money and this has proven what I already thought to be true.

Someone had taken my wife’s phone. I called the cell. The person called me back but then turned off the phone. Your company was extremely helpful in all ways. A new phone was sent to my home & all personal information restored. I would certainly recommend your services.

Very nice and courteous. Understand everything and answered my questions if I didn't understood and ask explained they did with no complaints. Fast delivery. Very satisfied. Would differently recommend to everyone. Very happy with the customer service. Didn't expect replacement to come on 24 hours. One happy customer.

Delivery of replacement was very quick and timely. However, the carrier, Verizon, also timely sent back the replacement to your company repair center, but your office apparently did not get the memo. Instead I received numerous emails to prompt me to send the damaged device that I simply was not in the position to send. The carrier finally sent verification the device was sent.

My account was compromised on 4/27/2017. Someone used my account to place a claim that my phone was Lost/Stolen. I was never notified of this and found out on my own after sitting in a Sprint store to upgrade said phone. When contacting Asurion for resolution they promised it would be resolved in 24-48 hours and that the flag prohibiting me from upgrading my phone would be removed. It has now been 72 hours and the flag hasn't been removed. When contacting Asurion for expedition they passed me around and feed me the same information that the claim is under investigation and that there is nothing else they can do. They also claim that I was notified of the Investigation on 10/21 even though that call has never been received.

I feel Asurion was awesome! I have zero complaints. Asurion took care of our issues quickly and helped until the process was finished. I was also very happy that the new phone showed up so quickly! I would recommend Asurion to anybody.

We were very pleased with how quickly my husband got his replacement phone and with the service we received. Of course, not pleased that we had to pay $149 for a refurbished phone but so far it is working fine. Thank you.

I needed to talk to customer support because my browser was working with your website. They were very helpful as I processed my claim and stayed on the line until I finished. The service for getting a new phone is extremely fast and the return is easy.

I’m so amazed that it’s so simple and easy. I had my phone that next day! The people who helped me were amazing. Very easy to understand and very accessible. I would totally recommend this total device protection to a family member or friend.

Submitting the claim was fast and easy. Phone arrived within 48 hrs of claim. Great service, will continue to use. Love the ‘no-hassle’ Return with the pre-paid envelope, which made replacing the phone very simple. Step, by step instruction were very easy to follow.

Every step of the way for my phone replacement (due to a broken screen) was efficient and professional. The representative was friendly and helpful. Service fast and competent... A+ Asurion! GOOD JOB ASURION.

Very pleased with very quick replacement phone. Contacted on Saturday afternoon and had new phone before noon on Monday. Website is easy to use too! Everything is included with replacement phone, charger and instructions and returning envelope. I would highly recommend your service.

New phone got damaged early because someone stepped on screen at soccer game. Badly cracked. Brought to Apple Store and they said they couldn't repair it so we sent through insurance and we got a new phone in 24 hours. Excellent service. Thank you.

Customer service was POOR! I struggled with trying to turn my device off and no one called me back after leaving messages. It was a quick delivery of my phone that is a positive. Otherwise, a very overpriced experience.

Not only did you meet, but you far exceeded my expectations!! I doubt I have ever been more impressed with any business transaction in my life. The claim process was easy, even for someone technologically challenged. The new device arrived so soon, it was mind blowing! (And very appreciated!) Two thumbs up, for sure!!

I was quite pleased with the services rendered. The phone stopped working and it had to be replaced by Asurion. All my contacts would have been lost if I haven't got help with my daughter's phone. It would not call out. You couldn't use any part of the phone. It was returned in a reasonable amount of time. I was happy with the results.

Phone had hairline crack when I received and when I called to ask I was told that it was manufacturer defective and to take to Verizon store. After I went to store they told me to contact Asurion. And when I called back in to Asurion I was told someone would contact me within 5-7 business days. I still have not heard from anyone and now this hairline crack has spread and turned into a bigger crack.

The cust. service rep was extremely nice and helpful but getting the number to contact cust. Service was very difficult. Need to have a more clear cut way of getting the number to you guys without jumping through hoops to do so!!

I'm actually having problems with the phone. When I'm on calls the phone gives terrible feedback and echoes. Not all the time but when it does it's impossible to hear the person on the other end of the phone. I'm not sure if there's a lemon date on the refurb phone. Is there anything I can do at this point?

I called several times before I got approval to get my replacement phone. Poor customer service. Wish I didn't lose my phone so I wouldn't have to deal with you guys. So disappointed in a service that I pay for only to be harassed about if you people feel that I deserve a phone. I hope you guys never lose your phone and have to talk to people like yourselves.

The process was quick and efficient. Had a little issue to activation. Asurion customer service was very helpful in navigating new phone. If I knew would be that easy would have done it sooner. Asurion did a good job keeping in contact with email to make sure equipment was sent correctly.

I had all my confidence in Asurion that my new phone would be delivered the following day. They did not disappoint me. It arrived before 11am. The entire process was simple. It is absolutely worth the monthly premium to know that my business line will not go out of service.

Horrible service. The Phone I was sent was the wrong color and they wouldn’t exchange it and also the phone has so many issues. Turns off randomly. Screen freezes. So many problems with this Phone since I got it. If I could give 0 stars I would. The only good thing is that it came very fast. Other than that the phone is JUNK!

The phone that I got back after $150 deductible looked nice but has terrible battery life. I could have bought a good used one on eBay for the same price but with better battery and had been better off with warranty package which cost me $11 per month for over a year and then still $150.

My phone was broken during Harvey. The first replacement phone had a bad battery and also had to be replaced. Was told had no more phones off my type and was offered a cheaper phone that was a year older. Was offended that after paying insurance, paying a 150.00 deductible, and then being sent a nonworking replacement, that I was even offered that option. I argued my point and was told I could get a better replacement phone but that it would take a week to ten days. I called after several days and was told they did have a replacement but as I haven't called back they had not sent it. Again, angry, because they already had been told that I wanted it during the prior call. That was almost two weeks without a phone during which I was displaced for to Harvey and needed to be able to contact assistance groups badly.

My experience was awesome as usual. Got my replacement device at the time I was supposed to. Customer service was GREAT and professional. I always prefer to make my claim with a live person BUT the automated system is precise and extremely helpful as well... Wouldn't trade Asurion for NOTHING.

You guys were fast and accurate to take care of me with no argument. Also got my phone fast, couldn't be happier with the service I got with you guys!!! I never feel odd calling them when I have an issue.

I am still owed $149.00 that was supposed to be refunded to me 2 weeks ago. Please refund that money to me ASAP. It is completely nonprofessional that I need to contact your organization repetitively to secure money that I am owed.

It was little hard getting all the information on the Website, and getting all the documents requested, however, after all documents were provided, the new phone came very quickly. Thanks for your help in this matter...

I was extremely pleased with the help and response I received from Asurion, after my Motorola Droid was destroyed in a fall from my motorcycle. It was so easy making the claim, and the replacement phone arrived the next day. I could not have asked for a better experience. I definitely will be keeping my policy active!

It was great that the process was easy, unfortunately the 1st replacement tablet worked worse than the one it was replacing. Once I called again I was sent out another one the next day and this one worked as it should. I am happy with the service.

Got phone in a timely manner. Had no problem. Good communication. Done what they said they were going to do. It was very easy to return. Very good instruction on how to return. The only thing I didn't like was the cost but it was better with the insurance. It would have cost 2x as much without it.

Process was relatively easy except for the shipping information part. Had some major issues getting the Asurion system to recognize the shipping address which was a pain. Other than that the phone arrived on time and sending back my broken device was easy.

Your robo-menu is a circular route of insanity. There's no way to ask for a representative. If I had lost my phone and had no internet and needed a person, you would shunt me over to Verizon. After the device was sent back you sent an email saying that phone tracking wasn't turned off. As it was my son's iPhone and I use Android I had to get him. He's a bit hard to deal with. Originally, he was told to delete the phone, which he did. NO MENTION OF TURNING OF "FIND MY PHONE" WAS MADE. It wasn't made on the phone, to get the claim going, once I finally got a person. Robo-menu likes to disconnect. It wasn't in the instructions for the return of said phone!

Wonderful job from you guys. Thanks for the hard work that you guys have done for all the clients, I will recommend every single friend that I have. Thanks for the hard work that you guys have done for all the time and effort you put into it and keep like that.

I was overall pleased with the level service I received. My only issue was with there being no tracking number provided for my claim. I was never sent a tracking confirmation email and when I contacted customer service, they couldn't locate a tracking number either. That was pretty nerve-racking considering how important it was to me that I receive my phone within 24 hours of filing my claim.

Broke my phone by crushing it in the hinges of an RV bed. Total pain in the backside of a situation but getting my claim taken care of was totally painless. Fast and easy. Would recommend Asurion as your cell phone insurer. They were easy to deal with and turnaround was super quick.

While the process to get my phone replaced was easy; it did not arrive in the 2 day period I expected. I unfortunately went to the hospital and needed my phone. Upon my release I had to contact Asurion to ask about the whereabouts of the phone. They said there was an inexplicable "hold" on the transaction. After a short time the service rep did fix the situation but then said I would have to wait another few days before I could have the phone. It had already been a week! After I said this was unacceptable the phone was sent to me the following day. I do not recall if I received an apology.

I was very pleased with the phone I received and was very happy how accurate the service was with customer service. Were real polite and kind and in tentative to my every need. No problems from me. Thank you so much.

My phone had gotten soaked in water and was trashed. I was impressed with the next day delivery of a new replacement phone. Thank you very much. However I experienced trouble reporting the problem with the phone and supplying the needed information to Asurion because my broken phone was my only way to contact you. I had trouble getting you notified. Again, thanks for your service.

I received my new phone in a timely manner, but was not able to retrieve all of my contacts. I pay for an cloud account and am not sure why I lost numbers. My own mothers and my daughter were 2 of the numbers I lost.

Very hard to produce exact date of loss or exact model of phone. Laborious to do multiple affidavits. Took over a week to complete too arduous process. All staff I called very nice but paper & computer process are multi step at best. In the end at least Dad got another phone! Grateful.

Phone malfunctions and submitting a claim was awful. I filled out a claim twice. First time was ok. Second time required filling out the paperwork multiple times. But mainly, the phone I have now has GPS that doesn't work. Can't locate me sitting still or moving. The cell signal works but mostly sits at 3g. Tried case off for a while but no better. I'm assuming this is a refurbished phone that is made from recycled parts that just don't work 100%. I cancelled my policy and will look for other options at my next phone purchase.

I needed to replace my iPhone. Usually I dread the process (sometimes with good reason with the "old" company my other provider used). This time the process of replacing the phone was easy, quick, and no stress. Also, I received the replacement phone the next business day. Thank you.

Claim was handled in timely manner. Very satisfied on turnaround time. Online processing was easy to complete. Whenever I purchase a phone I always make sure that I insure it because you never know what will happen to it. I’m a very satisfied client.

Phone was replaced promptly. Did have to scan and email Driver's License copy. Also they did not have the same capacity iPhone 6 available but had an option for iPhone 7 with lower capacity as well. I took iPhone 7. Came quickly and everything is working fine so far.

The representative was knowledgeable and helpful and replaced my destroyed mobile device. This was the third try, the two prior replacement devices (refurbished units) were defective. She looked for and created a solution which made me feel valued and supported.

My teenage daughter's phone was stolen, I submitted a claim, paid the deductible making the replace process was a breeze! The replacement phone came on time as promised with all accessories needed to get it up an running. I give Asurion a 5 star rating for great customer service!

Great experience. Received replacement phone is a very timely fashion. I received it in the mail within a couple days like they said. The customer service person I talked with on the phone was very professional as well. Thank you.

My son lost his phone during our move to another apartment. It was reported to Asurion and he received a new phone the next day! The customer service and provider were great. would recommend Asurion to a friend or to anyone who owns a cell phone. Thank you Asurion.

Wasn't on hold for a long time. Worker was real polite, straightforward, and helpful. Phone came next day as promised. Hopefully I won't be going through situation again but if I do will give guys a call with no hesitation. Will recommend company to everybody!!

As always Asurion came through for me. I had my replacement phone with 2 days and when I had problems, they corrected them immediately. I get their insurance on most purchases for home and work. I am always satisfied with the cost and the easy claim process. Thank you.

Prompt and courteous service, although there was some confusion on whether my device had been wiped. It was done in the Verizon store before we boxed it and removed from my account, I double checked after your rep called me and it wasn't showing. I received one more call, told that rep the same thing and hopefully this is put to rest.

Everyone I have spoken with at Asurion has all been very friendly and helpful. They walked me through the process and answer all my questions. I got the new tablet in a very timely manner. I will definitely continue to use Asurion for all of my devices.

Asurion was easy to contact and place replacement order... Had my phone the very next day before 12 noon and it was even a Saturday... I was very, very impressed and will definitely use them again. Easy use website self service. It was fast.

The phone I was sent does not always work. It will cut off on you are lock up. I always hate having to get another phone because they are used and just fixed. So you usually get one that does not work properly. It was my fault that I broke the one I had so I will make do with this one. Other than that my experience was a good one. Thanks.

We were very happy with the service and the time to get the phone. Phone was here in 1 day. Great service and friendly staff. No complaint. Would recommend to family and friends. Best experience I have ever had, hand down.

My iPhone 7 was smashed and Asurion is claiming that they have zero iPhone 7's available and that I have to wait 10 days for a replacement device. Not acceptable. Please make sure you read the fine print in the service agreement.

I requested a replacement cell phone due to a cracked screen and battery charging problems. Their website is user friendly. I received my replacement phone in a timely manner. I am satisfied with the exact same cell phone I originally had. Thank you for your customer service.

A little difficult to find where to report, and what info to include. I've used this company in the past and they were difficult, but it has improved since. Either way, better than having to buy a new phone.

My cell phone broke and within a couple days I had my replacement. Customer service was wonderful and they worked with me to solve my problems. The person who came to my house to fix my phone was kind and helpful. I strongly recommend using Asurion! Thank you!

Although the person I talked to on the phone was not familiar with the models of iPads mine was replaced within 24 hours. Since my model was not available anymore I was upgraded to the new model. Great job.

My phone was placed on car and fell off in traffic and run over by cars. Your group understood the problem and I had a new phone within 24 hours. It was easy to get ahold of Asurion and easy to set up the process to get my phone replaced. The customer service was outstanding and I have recommended your service to others.

This was a very quick and easy process. I filed my claim and the next day received a replacement phone. I would recommend to family and friends. There was a prepaid envelope for my broken phone so that it may be returned. It was not stressful in an already stressful situation.

I needed to replace my daughter's broken phone. I went online, filled out the information and my daughter had a new phone the next day! She is away at college and the phone is my main contact with her, I'm very happy that the whole process was so quick. I'm glad I chose to protect our phones with Asurion!

For someone who is not very savvy about technology, this was a confusing process. Everything went OK, I had service transferred to an older model until I could receive the new phone. Connecting to new phone very easy! Confusion on turning off the "my phone" feature. Finally after a couple of requests they sent some instructions. And I guess it worked. Not sure if the new phone has that feature at this point.

Great service. I received replacement phone within 24. Excellent service. There is nothing more I could have asked for or anything to be done any different. I would recommend insuring with Asurion to my friends and family and my coworkers.

Phone went swimming. For some reason it didn't like that. Replacement is working fine. Service was fast and easy. It is a pain to lose my settings, but having a replacement available for the price of the deductible is great.

The folks at Asurion were most courteous and responsive to what happened. My only concerns would be on the underlying expenses, which make it sometimes more expensive and time-consuming to collect on the insurance, and confusion over follow-up with "find my phone" disconnect methods and success/completion.

Really excellent customer service. Very friendly and completely helpful. Called on a Saturday quite late. Even so, my new phone was here first thing Monday morning... I was very surprised, and wish that more companies took their customer's needs so seriously.

The phone I purchased did not have advertisements to pop up. The replacement phone seems to be nothing more than an advertising billboard. Some functions I cannot even use for ads taking over. There are uncontrollable ads constantly popping up and I don't know how to stop them. My phone is nothing more than an advertising billboard... Very dissatisfied with the replacement...

Thank you for providing wonderful service and someone that I could understand. It's always nice to be able to understand the person over the phone. They were nice and very knowledgeable to my needs. A friendly voice goes a long way. Thank you very much.

Ipad screen was shattered and no longer worked as a result of this. It was a device my granddaughter loved being able to play games on it and so much more. Asurion came to the rescue in replacing it. I'm giving it to her on Christmas which she has no idea about so thank you for your speedy response and your professionalism in handling my claim.

Getting a replacement phone was easy. However, it was a refurbished phone and did not work. I received another phone within 48 hours which was also easy and it was a great upgraded phone that was brand new. However I kept getting phone calls telling me that Asurion never received my original phone or the 1st replacement phone even though I sent them back immediately. I was told I was going to be charged for not returning them. Even after we provided proof we returned them, we continued to be called about them not being received. Other than that the process was great.

My wife signed me up for replacement insurance via a Verizon promotion. Two months later, I dropped my phone in Lake Erie on Sunday afternoon. Sunday evening, I submitted a claim via my wife's phone. My new phone was delivered to my office Tuesday morning. Easy claim process, excellent service!

Great Job, was pleasantly surprised at the quickness of receiving the new phone. I hope I don't need to do it again but would encourage all to let Asurion replace your items for you. Again, please let Asurion complete your phone replacement needs.

I seem to always have problems with filing a claim online, (usually my error) but the site never allows me to back up and correct. However when I call (after I mess up) the rep is always super nice and helpful.

I had a little difficulty on the phone with Asurion, but after that everything worked perfectly! It was super easy and quick! I also really liked how I received a new charger with the new phone. This was my second time using this company, and I am pleased with the experience.

Very positive experience! My LG Pad simply stopped functioning after about 11 months. Warranty replacement through Asurion was simple, fast & convenient. They sent me a new & better model (the LG Pad I had was no longer available), which arrived at my house less than 24 hours later. Activated the new one, restored my data from the cloud server & was back in business. I placed the non-functioning LG Pad in the pre-paid envelope they provided & dropped it in the mail. Could not have been more pleased with their prompt & courteous service.

I pay $30 a month roughly to insure 3 devices with Asurion as Verizon being my telco phone provider. However when I want to make a claim I have to pay $60 for the screen and $150 for any damage other than a screen. These are market prices without insurance so there is really no need to pay the absorbent monthly fee as they do not provide a service greater than what you can find in a common mall or walk-in store. This entire setup is disappointing to say the least.

I lost my cell phone and applied to insurance for a replacement phone. The Asurion program was very easy to use and the application process is completely automated. Got new phone easily and very quickly. Insurance covered a new cell phone cover as well.

Best service and replacement ever! We had no wait time. Customer service filed our problems quickly. Replacement came quickly. Very courteous, professional, and helpful with all our questions and concerns. Phone returned promptly and started back in service immediately with ease as directions were clear and concise.

Really needed for work and was really available quick appreciate the team... Awesome insurance provider. Will have it for lifetime. Also recommend everyone to get it. Awesome deal. Can’t thank you enough for the service. I’ve got 5 lines and recommend to everyone.

Phone arrived when you said it would, worked great. Person I spoke with to arrange the replacement was awesome, only great things to say about my experience. I will continue to use Asurion to cover my phones and I will recommend you to friends and family.

Asurion, did a really good job... I asked what I need it they help me out, with what I need with no problems??? I couldn't ask for more. I would give them a AAA+++. I never had problems with Asurion???

Phone was stolen, called Asurion and all issues were resolved quickly. Received new phone within 24hrs with an explanation what to do and who to call for re-activation. And also what I had to pay upfront before phone was replaced. Very good instruction forwarded to me after I received phone. Person on phone from Asurion was very polite and comforting. THANKS.

Was a little rocky at 1st trying to understand how the process of getting my phone replaced worked but cant fault Asurion. They did an excellent job in the end of getting me my replacement phone with a couple days. It would have been 5 stars except the deductible in my opinion was kinda high. But like I was saying I'm very satisfied in the end and I have my new phone so I'm happy.

This was a stressful time because I was on vacation and spent many hours on the phone with Verizon to back up the phone - Asurion was helpful and allowed me the time to get things backed up before returning the old device. Thank you for your help and assistance.

I have never had a problem with Asurion and I have had many lost phones. I consider the monthly charge to be well worth the peace of mind that I will be able to have my phone replaced quickly if damaged or lost.

Phone Replacement - I filed a claim, It had to be reviewed. Did not hear anything and I called about 4 days later and the operator was able to get it pushed through and taken care of quickly. Had a new repurposed the next day. They were helpful in getting it taken care of.

I was very pleased with the service. I would highly recommend Asurion to all my friends and family. The replacement phone was here the very next day. Very satisfied customer. I will always make sure I keep the insurance from Asurion on all my phones.

Replace damaged cell phone - Was easy as pie! Any difficulty was on our end as far as turning of tracker (phone was dead from water damage). I am impressed with the new security even though it adds time and a little hassle. Crooks ruin things for honest people every day.

I had my broken phone replaced. The online process was simple, fast and efficient. I had my new phone the day after I submitted my claim. I had a great experience. I would recommend this service to family and friends.

The young lady I spoke with was very helpful. She compared my options and offered information on each, allowing me to decide and not forcing her preference. She seemed quite knowledgeable. I received the replacement phone within 24 hrs. The entire process from start to finish was painless and easy. This my first time using my insurance in the last 15 plus years. Thank you.

Great and fast response and next day shipping. Thank you for a easy system to use. The Asurion team are very easy to talk to and understand the importance of the job they do. Completely satisfied with Asurion. Asurion goes above and beyond for the customers they represent.