Asurion Reviews

Replacement was easy, delivery was fast and efficient. My only reason for not giving a five - instructions to set-up phone were not so great. Ended up calling Verizon. Turns out they needed to activate on their end. Otherwise thumbs up!

Being as fair and accurate as possible, shipping was great, the backup process and everything after was awful. I lost all kinds of iCloud data and it took forever to figure it out. I had to try and retry multiple times. Finally I gave up.

It seemed that it took awhile to be okayed to get another phone. Once we were everything went smoothly but it was definitely more than 24 hours to get approved. I am glad we had the insurance though and would definitely buy again.

I had a brand new phone at 2PM the next day and I ordered the item at 6PM. It came from all the way across the continental U.S. in the matter of 4 hours. I couldn't have been more impressed with the wait time. Plus, they give you 10 full business days to get all your info of your old phone. When you're as busy and forgetful as me, that extra time counts!

I was amazed by how painless it was to get a replacement phone. It was shipped quickly and overnighted so that my time without a phone was lessened. Everything came perfectly packaged including accessories and instructions. It was a great experience.

Thank you very much it to shipped to my office on time. I'm deaf customer. I understand your policy is strict protect because they not allow 3rd party on phone. I use sign language via interpreter. I file form of request shipped to my place of instead because where I travel on business. They accepted. I want to said thanks.

Phone acts funny. Does stuff on it's own or in ways I am not directing it to. I am using all same apps. No strange sites. Did come fast. Think it's silly I have to sign affidavit. Phone physically looks great. I did have a phone screen protector that was not an option to replace.

I dropped my iPhone and it broke... the screen remained black and I could not answer any calls or texts or see anything. I had it insured and my new phone was delivered to me the next day. Great service! Thank you.

I enjoy my experience with the claim department replace my Samsung Galaxy Edge. The only issue I have is the deductible I think it should be lower. My opinion is that a hundred and forty dollars is little bit pricey. I think 75 is reasonable amount for a cell phone.

Overall I’m very dissatisfied with this company and disappointed that I had no choice but to go through this company for phone insurance purposes. The first refurbished phone I was sent would freeze when I tried to make or answer calls. The only way I could call out was to restart my phone every single time. I called to report the issue. I was told that it is standard procedure to “troubleshoot” the phone before another phone is sent. Completely understandable. I’m just not sure how you troubleshoot a hardware issue by resetting the entire phone but that’s what I was told. Resetting didn’t work of course and I had to call back within 30 minutes of resetting the phone to have another phone sent. I received a second phone today and the microphone doesn’t work. The only way the person on the other end can hear me is if I use my headphones. At this point it’s obvious that Asurion doesn’t care to check these phones before they send them out and they don’t care about their customers.

Phone on and off button stuck. Very satisfied with the service I service. I received another phone in the with instructions how to activate it. Easy to follow. Sent the old one back. Happy ever since. I would recommend Asurion to my family and friends. I will also take the insurance when I upgrade my other phones.

The insurance company Replaced the cell phone quick and easy. Had the cell phone to me in 24 hours and was back communicating with my family. The telephone Operators were friendly and cooperative and the cost was low and easy to deal with. Thank you very much.

The phone has feedback that is so horrible no one can hear me. I tried to call the help desk to get a new phone but they were unhelpful. I need a new phone that works. Please send me information to trade this phone for one that works.

I appreciate so very much how quickly and easily Asurion replaced my damaged phone!! I rely on it so much, and after being out of the country when the damage occurred, I was desperate to get a new phone ASAP when we returned. Asurion delivered above and beyond my expectations!! Thank you!!!

The phone service and delivery was perfect, however the replacement phone I'm not happy with. Our blackberry priv was discontinued so you had to send an LG G6, I don't like it at all. It's a lot slower, freezes, the camera is very poor compared to what I had, the sound is horrible, and it doesn't have certain features I needed from the other phone.

The claim was filed and I received my new phone the next day. It even came with a new sim card. I was very pleased with the quick turnaround. I will certainly recommend this service to all my friends. Awesome service.

Great experience, everything worked as expected, the replacement unit got back on time, my claim was placed online and I did receive timely updates. I hesitated at the beginning to use the online claim system, but now I am convinced it was not only an effective way to place a claim but it was also efficient, I am so glad I got my insurance with Asurion, I will make sure to recommend to my friends.

Getting the phone was no problem but the replacement phone we received has suddenly stopped working. Are these refurbished phones? I am very concerned, as I don’t have the time or energy to keep haggling over phones that are defective or suddenly stop working.

Painless service, prompt replacement. Though the online system was not great that night, the agent was great! I wish you guys would train everyone else! Thank you for continuing to get it right. Your people are polite, professional and knowledgeable.

The replacement came quickly, but was pretty bad quality. Had bad battery life and was very difficult to type on. Likely will not use Asurion again because they provided a bad replacement phone at significant cost. I could buy a new lesser quality found that worked for less money.

Excellent from start to finish - I was so happy to know that I would have a new phone the next day. It was delivered directly to me, so no running to the store to pick out a new one. I had just moved, so was not familiar with the area. The whole process was pretty painless! Would definitely recommend Asurion -- well done!

Everything was quick and easy. Much better than I expected!! The replacement phone showed up as promised the next day and the return process was simple and very clearly explained. I would certainly continue this service in the future. Good experience.

Found out that everything don’t work on my phone.. And the volume isn’t coming up loud enough.. I wish I wasn’t going through a lots of different phones to get the right one working.. One needs a new one send out to that really works.. I can send this one back..

Spent over an hour trying to file a claim dealing with multiple website bugs and inconsistencies. When I finally got them to recognize my former phone and explained my issues there was an error message telling me they couldn't replace my phone because what I described was an "equipment malfunction". The device is literally unusable. The screen doesn't work when touched but they won't replace it. My family and I are furious that we've spent so much for insurance and the 1 time we need it we don't get the help we deserve.

I'm happy with the service because it was rather quick and I did receive my new phone within a couple days. However, I do pay a monthly premium for insurance and I think that the deductible is quite high considering you don't even receive a new phone, you receive a refurbished phone. I have to say that the refurbished phone still has glitches. I think the deductible should be much less seeing I am still paying a monthly fee for my new phone that I no longer have.

Very good service. Filed claim with no problems and received replacement device in a very timely manner. Very pleased with the new device and would use and recommend Asurion to family and friends. Have no complaints or issues with Asurion on this transaction.

I was very pleased with the representative and the quickness of the claim response time. The phone came, activated properly and has been great! I've had Asurion on all of my devices and it has truly paid off. I appreciate your time, politeness of the Representatives and the value of TMP. Thank you.

I had no idea that a damaged phone had to be reported within 60 days. As a single mom, I didn't have the $ for the replacement for almost 10 months (I borrowed an old phone from my oldest son). When I did get the money, I had to jump through hoops because of the 60 day deadline that no one has ever made me aware of. Anyway the very last woman I spoke to was SO nice, put SO much effort in to getting the correct, necessary background information and was determined to make things work out for me. I appreciate her and Asurion for hiring her. She is the epitome of customer service!!

Got my replacement phone after having to fill out an affidavit of the same information that I did online. It's a waste of time. Got my phone and from day one kept freezing. Had to return that. Got a new one and the sound only works correctly when it's on speaker. So if I answer I have to have it on speaker cause I can't hear anyone.

My experience was very smooth and easy. All the information I needed was sent to me and the only thing I had to do was walk to my mailbox! Asurion has worked with me several times and they have all been a pleasure to deal with.

Thank you for the quick replacement of a broken cell phone. The info updates on receiving back the broken one was helpful and put my mind at ease. The new phone is satisfactory as replacement of the old and getting any old info off the sid card worked as well.

I really feel comforted by the fact that I have you guys as an insurance carrier for my phone. However, I just wish there were differently pricing levels for deductibles, i.e. type of damage payment vs. standard deductible. Not sure if there is something like that however, you should look into it. Thanks.

When my phone started acting up I called Verizon and I got the run around on how to do an insurance claim for my phone. I was really upset by the time I was sent to Asurion, but everyone that I spoke with was very considerate and helpful. Keep up the good work! Thank you for great customer service!

My iPhone was damaged to a point where it was unusable. I was worried about my kids not being able to get in touch with me. But Asurion sent me a new phone overnight. The service couldn’t be faster or easier to use.

I’m disappointed with my phone you sent me. The screen is unresponsive at times. Siri is totally unreliable and the charging dock does not accept the charger at times. The battery dies at random times. I would like another phone.

When I bought the cell phone and paying $10 per month for the Asurion protection plan, and I got the letter shows that the replacement service fee is $149, but today the guy called Marcel who is working at the Asurion told me that the replacement service fee is $249. I asked him why, he told me because the price went up. But I told him I have a legal document from your company shows that the replacement service fee is only $149. He told me it doesn't matter what the letter shows, the price went up is went up. I also don't understand the cell phone is getting old, but the replacement price is getting higher? It doesn't make any sense.

Fast Shipping and the website was user friendly. The only issue I had was my cell phone, the iPhone 6S was no longer available. I had to go with the iPhone 6 instead. I would recommend getting Asurion for your phone insurance if you spent a lot on your phone!

Everything is done online really fast and saves time from calling and wasting a day on the phone. Thanks! Deductible is a little high but worth it. I was debating at first if I wanted insurance but it was worth not having to buy a new phone for 800 dollars.

Shipping is awesome. It's Super fast, Arriving the next day. Deductibles are reasonable. Thank God for Asurion insurance. I recommend everyone to get this insurance, it's the best insurance I've gotten. They work with you as much as they can with the best service they can.

Website process was a little clunky but got through it. I had to close the site right at the payment section and tried to close it and go back in but it wouldn't do anything but spin. I went back to it the next morning and it worked. Once the process was complete, the phone came quickly.

The service provided by the company Asurion regarding the demise of my cellular device was by my self consider to be above average. It is a pleasure to me to know that having Asurion as such a competent company one that I will continue to enjoy for years to come.

Easy to complete online process, quick delivery, and easy return. Follow up emails to check on progress and reminders regarding removing private information. Follow notification that they received my returned phone so I knew process was over. Thank you very much.

I am only disappointed because the replacement device is already cracked. The protection case is not nearly as good as the previous one. The claim was wonderful, timing was very vast, we made the claim at 10 pm and still had the replacement come the next day. Just not thrilled with the replacement case.

The worst experience. Not only was my husband and I given such a hard time with our address, being told they refused to send it even though we had proof it was our address and literally had no other way to receive the phone. We argued with them for days over it asking for other alternatives since they wouldn’t send it. Finally someone said they would just mail it to our post office and it would be there the next day. That day comes and we get an email our claim is on a 24 hour hold (this is after 3 days when it’s supposed to overnighted). Then we call and get the same issue with yet another representative.

I got my phone the next day, first phone did not take a charge and was replaced with no issues. The only thing is the fact the phone must not have been tested before shipping costing me time updating 2 phones to the cloud. Each time I lost phone numbers and documents.

Got my brand new phone overnighted (arrived in 14hrs or so) after dropping my old one. Definitely glad I got insurance when I got the first phone! Worth every penny and would recommend everyone get this insurance plan. Great plan, once again.

I think that your service is overpriced considering all of the insurance payments I have made. The length of the insurance payments I made should be used as a deductible amount used against your price. I can get a used device online for about the same amount you charged with no insurance.

Yes I would recommend to a friend. Your service was very good and timing was perfect. Phone came in a timely matter, no downtime, took a while to get email back on, but it was not your fault. My phone experience is not the best. But it all worked out in the end.

I've had several devices replaced over the years. I work for a company that uses approx. 20 lines, so occasionally one gets dropped or stops working. Asurion has never failed to come through for us. The deductible is a lot less expensive than buying a replacement!

I accidentally left my phone on the top of my car and when it fell off, I watched in horror as the FedEx truck ran over my phone! Nothing a Life Proof case could handle... Thankfully, I had Asurion to turn to for help. I had my new phone in hand in 24 hours and for a fraction of the cost of a new phone, I was back in business. Thanks Asurion!

I was very happy with the one day service. The negative is the replacement phone broke in one month. Once again I received one day service to replace the one month old phone, which is excellent. I find it strange the replacement phone does not come with the latest updates. This makes using ICloud restoration a longer process, since you have to manually update the phone to use backup Icloud. Leads me to believe it is reconditioned, not a new phone.

Asurion did an excellent job providing a replacement phone when ours was lost. Great customer service and had the new phone within days... thank you! I highly recommend Asurion as a safeguard because you never know what could happen to your phone.

Instructions enclosed in the packet were very clear and the process was easy and painless. Because the phone would not cut on, we took the phone to Verizon for the sales rep to deactivate. I would recommend to anyone who has to exchange their phone with Asurion.

This is the second time we have used our insurance policy with Asurion, the interaction was swift and painless (other than the deductible of course). Thank you for the professional manner in which the customer service reps handled our needs.

We sent the phone in because it was not charging and broken screen so sent in and got a replacement in 24 hours. People on the phone were polite and helpful. I do wish the replacement was not so expensive and that the phones would last longer. The replacement can very quickly.

The replacement device arrived as promised. My granddaughter was delighted to have her tablet in such a short time. I found the process to make the claim to replace the device easy and satisfying. Thanks for making the return of the damage tablet a friendly trip to my favorite, post office.

Had a telephone go bad and after a trip to Verizon it was confirmed that a replacement would be needed through our insurance plan. I made contact expecting to be hassled but instead and to my surprise it was a very simple process to have it replaced, had new phone, operational in 24 hours! OUTSTANDING!!!

Received the new phone quickly. Everything works. No issues. Thank you Asurion!! This is not the first time, and probably not the last, that we have used Asurion. Thank you for making the process simple. Packaging to return the broken phone was convenient!

My phone was damaged. Filed a claim and had a phone within a few days. Was replaced with same phone that I previously had. The whole process was very easy to do and all the employees I dealt with were very nice.

Bought a PS4 from Walmart on 3/10/15 and paid for Asurion care plan. Absolutely the worst mistake I ever made. PS4 unit has been returned to Asurion for repairs over 3-4 times. Asurion keeps sending unit back to me saying that the problem has been solved, when clearly signs of overheating and not playing discs are always present when I receive it back.

My FIRST replacement arrived fast. Unfortunately it was a used device that was literally falling apart. When I called to address the issue, the representative wanted me to do a bunch of troubleshooting that had absolutely nothing to do with the phone physically falling apart! She had me so upset I found myself swearing at her trying to get her to understand the issue. Finally I gave up and hung up.

So I broke my phone, got a replacement, and the replacement battery was absolutely horrible. Called them and they quickly replaced my phone with a brand new one, free of charge! Been great ever since! They were prompt and efficient and everything is always smooth when I have problems! Totally worth the cost of only $10 extra dollars on my bill a month!

Great job. You guys really do set a high bar, in terms of customer service expectations. And then, meet or exceed them. The efficiency of your operation, should be a model by which other service companies are compared. Thank you.

Couldn't help me turn off find my iphone. I called three times and no one could help me turn off the app. I keep getting calls saying I will be charged if I don't turn off this app. I have no options, what am I supposed to do?

The service was excellent. The time it took to receive the phone was fabulous. It was here in 2 days. The Samsung galaxy s7 phone is in a condition except the battery doesn't stay charged very long. Would like the battery to last a lot longer.

Sent replacement for iPhone 6 Plus and sent me back a refurbished model that also had issues. After calling and letting them know what happened they offered to send a brand new iPhone 7 Plus in its place. Very good customer service. They made it right.

Fast and easy claim process. I got my replacement device the next day! The device I originally had was out of stock and it was replaced with another comparable device. We are very pleased. Tracking information was emailed within a couple hours.

Very hard to transfer phone service. I couldn't transfer phone numbers on either phone. My wife's phone, the flash and camera doesn't work. My son Moto Z works fine. Not sure what to do with my wife's phone. It has already been 30 days. Not sure it worth going through hassle of getting it replaced again.

All representatives that I dealt with were efficient, friendly and able to answer all of my questions. I have been very pleased with our service from your company. I wish all insurance companies were this caring, accommodating and efficient! I truly feel that my monthly premiums are money well spent. Thank you very much.

Product came very quickly and was easy to set up. Process to complete claim was cumbersome and would like to see that be easier with today’s technology. Fair value for claim, and it is worth having insurance if you are prone to accidents or have children.

They are very prompt and I found them professional to deal with. The only challenge I had was with the issue of "turning find my iPhone off," because the phone was inoperable, and we had troubles online trying to do it. We did figure it out in the end, though. They did phone me a couple of times (on two different phone issues) and they were very professional.

My daughter's phone was stolen at school and I was easily able to file a claim online. I received a replacement phone via Federal Express within 48 hours. It was a relatively painless experience that I am thankful for. I would recommend them to a friend.

So, it cost me $150.00 to replace a phone that I could have bought on Amazon for $144.00. A refurbished Motorola 32GB Droid. Not even a new one, but a refurbished phone with some crappy aftermarket power cable. I will be cancelling the insurance and wouldn't recommend anyone buy it unless they have maybe a gold plated phone or some brand new model of phone.

The process was simple, the diagnosis and repair was quick. Communication needs a little work, but updates were provided. Shipping to and from was fast. I would highly recommend and will continue to use service on current and future purchases.

I got a prompt replacement phone after destroying mine. The first replacement phone's camera wouldn't function, after speaking with a very friendly representative and explaining my problem, he sent me another phone that was brand new. I definitely recommend using this service.

My son's phone stopped working, the replacement phone wasn't working so we sent it back twice. Asurion was supposed to send us another type of phone but it was on back order. Phone stopped working all together so my husband cancelled the insurance and bought a new phone and signed a new contract with Verizon.

Courteous and knowledgeable staff made replacing my phone easy. The new phone arrived promptly with return postage box. All good things! Keep up the good work! This is the first time I got insurance for my phone and it was worth it. I will definitely do it again.

You made my granddaughter VERY happy. She was not without a phone for very long. Service was good. The replacement phone was good. Price of replacement was ok. Had to take phone to Verizon to get iCloud shut off but that was the only problem. Thanks for your fast service.

I had a Good experience overall. Very Easy. My Replacement phone came in very quickly (overnight). Unfortunately the cost! I Wish it was a bit more affordable to replace a stolen phone, not like I purposely lost it because I wanted to spend more to replace it than what I spend a month to pay for it. Also wish the option to upgrade was there.

I was totally pleased with Asurion. A replacement phone was received a day after reported damage. I would only say I regret the loss of photos. Is there any way to retrieve all my photos? If any suggestions please advise. Thank you for the prompt attention to my loss.

Phone sucks. Screen goes black unexpectedly. Phone gets hot. Probably will have to replace again soon. $150 for the same stupid phone as last time. Customer service was fine. Got the replacement fast enough.

Placed a claim on my phone... The phone I use was on back order. Waited 10 days to get another phone that ended up not working and waiting another 10 days for another replacement. Let’s just say not happy.. Had the first phone worked I would be ok. But the phone would just shut off out of nowhere and could only be turned on if plugged into a charger. Power button didn’t work..

Asurion has always been quick to respond to the previous claims I have filed. If you have a teenager in your family that has a cell phone you need Asurion! Big KUDOS to Asurion! It is definitely worth the small fee each month to have insurance on teenagers phone.

Very satisfied with the service I received when I called regarding my broken phone! Representative was very understanding and helpful! Received the replacement the following day! The replacement is great, no problems to date. We are thankful we had the phone insured! Thank you Asurion!

The customer service was excellent. The device I received is nice. There are two downsides, battery life is not as long as advertised and my previous phone chargers don't fit. The device is otherwise a great replacement. Strongest asset is an awesome camera.

Called and gave information of a phone that was a replacement for my stolen phone, the replacement quit working right, Asurion got another replacement right away! Thank you for the promptness! The representative was very helpful and kind. I would refer my friends an encourage them to get Asurion insurance.

Claim placed on a Friday. On Tuesday still no phone. Called and was told shipment was delayed but there was confusion as to why. New order was placed. Finally got phone on Thursday. 1st rep wasn't very knowledgeable. 2nd rep took great care of me.

Asurion's customer service representative was very professional over the phone regarding what I had to do to send my inoperable cell phone back. The process of what to do was easily explained. Several days later, I received another cell phone.

The replacement process was smooth and easy to do on the website. The phone was delivered very quickly and the return process was very easy. The replacement phone looked like a new phone worked as expected. I was very satisfied with the whole process.

I had a severely cracked screen that I was able to schedule an appointment for a tech to come to my home online. Once the screen was replaced we found that some areas of the screen did not work. I called and spoke to a representative who had a new phone sent to me. Everything was quick and easy!

Replacement phone does not seem to be in very good working order. At time there is flickering of the image on the glass and while the flickering is going on the phone is not usable. Is it possible that this phone can be replaced with a properly working phone?

It was an awesome experience other than some representative messing up my ins info, which almost made me miss the time to file the claim. Overall it was as usual on point and on time replacing my item??? I actually received an upgrade to what I had to be replaced with, so that made my replacement even better.

Our grandson dropped the tablet and the screen shattered. I called to start the replacement process, expecting to have to wait on the claim. We are happy with the promptness from your company and so glad we had the coverage. I would recommend anyone with children be sure to get the insurance.

The replacement phone you mail me has quit working and when I called you the recorder told me to take the battery out. But you can't because it's a I-phone 5s and the battery doesn't come out. I can't talk to you so please send me another new phone that works. Also it needs to be for Sprint service because we switch to them from Verizon.

They made a difficult and annoying experience and process very simple, straightforward and fast. Replacement phone arrived next day. Such an easy process. I was pleasantly surprised. I would definitely recommend the services offered. Ok I hope this review helps and you decide to get Asurion as your insurance provider.

This company was very easy to work with. My phone actually fell off my car onto a gravel pavement. The screen to my new note 8 cracked. I was very sad. The company gave me two options on how to replace it. I paid upfront the phone provider then was reimbursed promptly. I purchased the same screen protector on my new screen. They guarantee the product or they will replace it.

I was out of town on vacation and lost my phone. It had all of my contact information. I contacted Asurion, they told me what I needed to do, I went online and completed the process, quick and easy. I had my phone in no time. Great service, great representative. I am glad that I have the protection.

Your company was very quick to replace my phone when it broke. Your representative was very courteous and the service was fast. There were no questions asked and the website is very user-friendly. Five Stars for great customer service! Awesome job!

Could not get through a manager at all when I had questions about shipping. Was on hold for an hour and got hung up on. The rep was very rude and demeaning she acted as if I was not supposed to call in and ask about shipping. This was a terrible experience.

Broke my phone and had to replace it, used Asurion and had my phone by the next day. It was awesome and I have used Asurion more than once and always receive great service. Thanks! I would recommend this to my friends because it is worth it.

I felt the claim was handled in a timely manner. I had a little problem with the website, but once that was conquered, everything else went fine. He received the replacement phone and Verizon was very helpful in retrieving his information.

I had to fill paperwork out multiple times and I had to submit multiple claims for one issue. This was frustrating and a huge waste of time. One positive was that the turn around times were very quick once things were submitted and accepted. The phone was shipped and I received it within a day or two.

It was a short phone call and my new phone arrived the next day. Placed my broken phone into the prepaid envelope and sent it in. They have made the process very quick and easy! I would recommend this service to anyone who is a clumsy as I am with their devices.

I am very happy with my overall experience with Asurion. I got a replacement device after my phone was stolen overseas. The phone had issues and they worked with me to try to fix, but continued to have problems so received a new device under warranty. Customer service has always been great and helpful!

I was satisfied with customer service and the process. I was not satisfied with the product that was sent. The phone at times was slow and apps would shut down without notice. Then the phone quit working and am in the process of getting another one.

Contacted the insurance company a few times via Twitter. Not sure if they have the right information. I used the insurance for Sprint account, I received an email from Sprint stating the start date of my coverage. Got a letter back from Asurion with a denial letter stating wrong information! No resolutions made.

A+. It was fast and easy. Great job! Even thru a hurricane that hit Texas where they're located it was next day no problem. That's customer service. Thanks to the great service I had my phone up and running the next day. Great job!!!

It was very simple to use the claim service. I received my replacement within 2 days of filing my claim (because I filed it on the weekend). I was happy with how fast it was to use but I was extremely unhappy and thought it was ridiculous that I am paying $9 a month for the coverage and still had to pay $150 for a deductible.

I called 4 times to try to give credit card, debit card and checking account info to pay for a replacement phone. Your system would not take any of the three! Not a problem with my CU.Had to pay extra $15. Reps were polite but, clearly, did not know what they were doing!

I was helped very adequately in a very fast period of time. The gal I spoke with on the phone was extremely helpful and polite. This was actually the 3rd phone, for 2 different family members, needing to be replaced and each time it was handled very well and the replacement devices were sent the next day.

Great job. I received a replacement phone within the time specified, which I desperately needed. Everyone I dealt with was understanding and cooperative. The new phone works perfectly. It was great to be back in touch with the world. Well worth the premium money. Thank you!

Awful service. Terrible web site (not working when phone was damaged) and no customer service by phone. Delay of 2 weeks with damaged phone. I spent at least 3 hours in attempting to get the claim done, and finally someone answered the phone.

It was an easy process to get our phone returned in a timely manner. They send you the new phone, send you instructions, send a return envelope and instructions on what you need to do to get it returned to them in the prepaid envelope and you can track it too.

First replacement phone had hardware damage, the camera and flashlight didn't work, but I called within 24 hours of receiving the first replacement and was sent another replacement within 24 hours. Very satisfied with the services by your team. Thank you.

Replacement was quick and easy; Asurion representative was very helpful. Replacement phone was delivered on time. We are very satisfied with the service and would recommend the coverage for all phones. Definitely worth the money for the peace of mind it provides.

I paid for a brand new phone and good money I might add but I got a refurbished phone instead of a new one. Thought that's what I paid insurance for replacement of a new phone. VERY disappointed. Since I purchased a new phone I feel it only right to receive a new phone. Feel like I got cheated. Someone should have to reimburse me for the difference.

The service was great. It was super easy to fill out the form online. They send you a response right way. The delivery day next day. The phone setup was fast and easy. They send you a box that’s already prepaid to send your damage phone. Overall it’s was great, fast and easy.

Reporting my broken phone was so easy and the new one arrived in one day. The rep was understanding and kind. The return of the broken phone was also easy return. Pre-paid label and box. What more can I say one of the easiest return possible. Thank you.

I am Very Impressed with the quick fast service I received. I like how I could do everything online. That was a time saver as well. Then the turnaround time was unbelievable to get my new phone. You are already frustrated when your phone breaks. So to have this quick process in place. It relieves a lot of stress.

A phone on my account stopped working. The motherboard had "crashed" according to Verizon customer support. I then contacted Asurion (my first mistake) and paid $150 for a new phone. When we received the new phone, not only was it broken, it still had contacts in it and PICTURES still in it (if you know what I mean by my capitalization). I called Asurion (3 times total) and was told I needed to troubleshoot the phone.

I replaced my Verizon Droid because of a cracked screen. The phone still worked fine, just slightly. The replacement Moto Z play phone came right away. So far so good. I'm just not sure why the $99 deductible. Seems high considering I pay $9 a month for insurance.

The customer service person that I had was excellent. Very knowledgeable and friendly. She had compassion for my situation and that came through during the whole phone call. A winning combination for customer service. Asurion is an excellent representative for Verizon.

My 2 year old had broke his tablet at least 3 times now and you guys have taken care of it every time! I couldn't ask for faster service. I do wish I didn't have to pay a fee and the case isn't as good as the first gizmo but it is what it is I guess! Thank you!

I was very impressed by the service provided by Asurion. I stopped into Verizon at 7:00 pm one evening and they gave me the number I had to call to have my damaged phone replaced. I called Asurion at 8:00 pm and had my new phone by the very next day. Sure am glad I carried the insurance.

Was kind of confused why I couldn't file a claim online, so called into customer service. They were great. Explained why I couldn't file online and gave no hassle when explained what was wrong with the phone. Definitely need insurance for this user of this phone.

Awesome. Service. Product. I'm very satisfied with you. I was amazed at the quick service. Next day. I had my phone. Unbelievable fast. Thank you for being a stand up company. I don't know what I would have done without Asurion. Kids are hard to keep track of with out a phone. Thank you.

I had a very satisfying experience with Asurion. My daughter lost her phone out of her pocket on a roller coaster! She couldn't find it after the ride and we were pretty sure it was destroyed anyway. The operators were very helpful when I called. The process was quick and easy. I would recommend Asurion to family and friends. Thank you!

I lost my cell phone, I had a replacement up and running in under 24 hours. Asurion made the entire process quick and easy. I highly recommend using insurance, and Asurion is very good. I've been using Asurion for years, never had a bad experience.

When my son accidentally lost his phone in the river it was the best peace of mind knowing it was protected by Asurion. The process to replace the phone was seamless and a new phone arrived the very next day. Can’t thank you enough for putting a phone back in my son’s hands so quickly and easily.

I have a bad experience with Asurion recently. It's unusual that Asurion sent in two defective devices which Sprint reps can't activate. For another replacement device, I was required to do the documentation online. I tried but I can't so, I requested for a hard copy. At least 4 representatives lied including the manager that they mailed out the form. They never mailed it out. I got the form from one of the Sprint store. It took a month and a half before I have a replacement cellphone. I'm sorry but, Asurion representatives are not committed and dedicated in helping customer. I grade them "0".

Received the phone in a timely manner. This is a refurbished phone, which is fine. There is one issue that I have with the phone: The speaker will *crackle* depending on the pitch and volume of the sound being produced - typically when volume is near or at maximum. It happens most often using Google Maps for navigation and the voice speaks "turn here". However, it does NOT occur during calls, at least not that I've noticed...

Everything was quick and easy. Wish the price was less. 150 for the amount we pay a month is a lot. Maybe 74 would be better. The speed though was out of this world. My daughter had her new phone the next day!! Wrong color. She had rose gold and got gold but she didn’t care. She just cared her phone was fixed!!

I am extremely satisfied with how quick and easy the replacement process was after I dropped my phone in water. I got my new phone the very next day. My only issue is my phone loses the charge a lot quicker than the one I dropped in water.

Been phoneless for about 2 months. Both phones didn't work, this one still doesn't. Horrible service being bumped round non stop. Also s7 is supposed to be waterproof. It's not even humidity resistant to into a humid room and the charging port detects moisture and bam!

My son's telephone was stolen. The representative I spoke to was very nice and helpful. It took very little time to do everything on the phone. I received the replacement telephone the next day. It was an easy and painless transaction to do. Thank you!

The first one worked fine for about three weeks. Then the screen went blank. Replaced it the next day. Best Service. Thank you for being there for me. Would highly recommend your company. To find a company to stand by its product is truly wonderful and assuring. Thanks again.

Very happy with the service! The quick response of the service in 24 hours I got my new device. I was able to active, And have service at my new device. Very happy that I have The plan cover. Thank you very much. And yes I will recommend it to my friends. It is very helpful to know that no matter what your device is protect it with a good insurance.

I have been dealing with a fury and for many years and I am pleased to say this service is impeccable and I truly appreciate the way they take care of a problem when it’s occur. I would like to thank the organization for being there and offering the best cellular service for broken or stolen equipment.

Your service was wonderful. Within a few days we had our replacement phone. I found the service very good. I wish the co payment was less, but it is what it is. I have nothing else to say, but thank you for the quick service you provided. Again thank you.

Very fast response. Very friendly staff and great customer service. It could have made a bad experience worse, but really nice people helped me and answered all of my questions, and we got our replacement phone within 24 hours great job everyone should get a raise! Thanks so much!

Convenient, Reliable - My subject line says it all, the process was very convenient, I received my replacement phone the next day, I am very pleased with this company. Once I received my phone the instructions were in point, I was able to download all the info off my old phone without going to the Verizon Store for assistance.

I was very pleased with all aspects of this experience: from the customer service, to the promptness of the phone arrival, to the ease of switching everything over from my old phone to the new one, and finally the process of returning the phone. I would definitely recommend this service to a friend.

Hi. I was just going to let you know I was very Satisfied with my replacement phone. It works great just the battery is not as good as the old one was. The phone works good and everything just the battery. I wish the battery was as good as the old phone did.

Good turnaround time. Unfortunately, that’s the only good thing I have to say. The device I received is operating horrendously. Almost makes me wonder what’s inside and if the internals are authentic Apple components. The list of issues is too long but I assure you, I will never buy the insurance again now that I know the replacement device is either refurbished or not authentic.

Very prompt service. Received phone quicker then I expected, for the price of insuring the phone I felt satisfied with the promptness of my new phone. This transition was very easy and my new phone works well so far, insurance still to costly but good service.

Shipping time was great. Microphone inside the new device is screwed up a little bit. Whenever I'm on the phone with someone my voice to them is muffled. Creating the claim was a little difficult. Shipping the old device was easy and so was activating the new one.

At approximately 10:00 in the evening my grandson’s iPhone flew out of his pocket while riding a roller coaster. There was nothing retrievable of the phone. Less than 14 hours after the incident with the help of an Asurion agent, I had submitted a claim and received approval for a new phone, less my deductible. No fuss, no muss. Thank you Asurion for the excellent customer service.

Process was great but I took exception to your notes about charging $500 if device not reset or wipes properly. Your note had me second guessing myself and your motives. Maybe a slightly different more subtle approach would be better. Thanks.

Excellent, professional customer service... made sure everything was correct before shipping... easy to follow instructions! Good job! Received my phone within 1 day... No hassle experience. Highly recommend to anyone! Fantastic! Thank you Asurion for making the process easy and hassle free!

The person, whose name I forget, was extremely helpful, thorough and quick. She was very nice and personable. She understood my situation and handled my claim expediently. I will be more than happy to use your service again.

I contacted Asurion to report my Droid's broken glass hoping for at best, sending it in for repair. But much to my surprise I was sent a new MotoZ replacement. It's an amazing phone. I am thrilled with it. Thank you very much!!!

Outstanding service received our replacement in 1 day. The operator on the phone handle the claim with great knowledge of service. I would totally recommend using this company for any iPhone insurance claims needs. Very thankful I had this insurance. Will make sure to always have it on my iPhone.

I dropped my phone, contacted Asurion through their website. Filled out the necessary information and had a replacement phone the next day. Very smooth and easy transaction. I hope that I don't need them again, but it is nice to know that they will be there for me if I do. Highly recommend this insurance!

Smooth and professional were your people, everything worked on time and without any delay, except that the initial representative did not tell me I had to send my Driver's License along with my documents, thus I had to send 2 fax messages, other than that all went well. Thank you.

Ultimately the experience was happily ended. It began rough going in circles with internet help but once I telephoned and talked through some of the problems with the extremely patient phone customer service person the experience much improved. And the follow-up service: phone received and sending damaged phone back all went as she promised.

I put claim in at 8 pm by 10 am I had my phone shipped to me. Thank you for the speedy service... I appreciate it. The business 8 am in I need my phone 24 hours so I was happy I wasn't without my replacement too long. Will do it just like that next time. Thanks.

After my wife damaged her phone, we called Asurion and received a replacement phone the next day. However the replacement phone could not be used unless it was on speaker. We contacted Asurion again, and they sent out another replacement. UPS routed the phone incorrectly, and it took longer than expected, but we finally received it and it seems to work fine.

Asurion got me a replacement phone immediately. I would depend on them anytime! Excellent customer service all around. My experience was overwhelmingly positive all around. I would recommend them to anyone with a damaged cell phone issue needing replacement. Please tell everyone at Asurion I am grateful for their service.

The sim card sent with the phone did not work. We used the card we already had. Also, the replacement phone is slow and glitches. It also does not turn on sometimes. The only positive feedback I have is how quickly we received the phone.

I lost my phone. Tried to find it for about two weeks. No luck. I contact Asurion and with no hassle Asurion sent me new phone the next day straight to my house. Everything was automatic and easy. But even more bad luck I lost the phone they gave me about a week after I received it. Tried so hard to find it again. No luck. I contact Asurion once more and this time they didn't have my exact same phone so they sent me a better one no extra cost or hassle. I felt like an idiot losing my phone twice in the same month but Asurion was so helpful, understanding and friendly. They again showed same professional and courteous service and sent my 2nd phone right away. Thank you Asurion for caring for your customers. Highly recommended.

The whole process of getting a replacement for my phone was outstanding. Clear cut and easy to understand all the directions. Turn around was incredibly quick. I was very pleased. I will continue to insure all my phones through Asurion.

Phone dropped and crushed. I reported the problem immediately and was given excellent and prompt replacement service. Great help from the local Verizon store. They were able to transfer all of my data including texts, messages and contacts. I only had to pay $19.00 for a new phone.

Replaced an iPhone 7 Plus that was dropped in a parking lot and shattered as well as not functioning properly. Very impressed! Simple procedure, new phone next day along with info and box for returning old phone. Thanks for excellent service. Very happy. :)

Phone was taken care of in a short matter of time. I was back with a new phone and up and running within two days! It was clear and transparent what I should do from that. That my phone was messed up to the period of time that I’ve received my new phone.

Mine had taken a hit on the corner, I don't even know when or how, and was fractured. The customer service rep at Verizon helped me make the call to Asurion and I received a new one, an upgrade, in two days. Very Happy with the new one. Also very happy with the customer service I received. Thanks Asurion!!

I felt that Asurion was amazing. They were helpful and understanding and were of great help. It was easy to order the replacement phone and it was delivered as promised. The process to order the phone was also quite easy as I am not that great with computers. I have paid for this insurance for many years and am glad I have. Very useful and helpful.

I recently damaged my Samsung S8+ phone, which was covered by Asurion. The online replacement application was very easy to fill out, and my replacement was in my possession very quickly. I was also given return and packaging for my damaged phone, and informed when it was received. Although the replacement was "refurbished", it is in perfect condition, and, aside from the packaging, indistinguishable from a new unit. Activation of the new unit was easy, and all instructions were clear. I was very pleased with the entire transaction.

My sons iPhone was stolen. We had Asurion. Asurion was able to replace the phone the next day. I wish there had been no fee of $140 but that's a lot less than a whole new phone. So... happy about it. Thanks.

Hi. One day I pulled the charging cable from my phone and broke it. I could not charge my phone only with a wireless charger. I called Asurion and within 24 hours I had a replacement phone. I was very very pleased.

The whole process was simple for us. Submitted the claim and new phone arrived very quickly. However, the replacement phone did not work the way it was supposed to. When we called the first time, the person that helped us told us to try a factory reset and if that didn’t work to call back and they would send out a new one. Factory reset didn’t work so we called back and they tried various things to try and fix the issue but in the end they ended up sending us a new phone, which again arrived very quickly. I have always had good luck with Asurion and damaged phones.

Asurion handled my claim with courtesy and efficiency. I received my replacement phone the next day. I am very pleased with the way that your staff responded to my call and arranging for fast shipping. I am willing to recommend your company to a friend.

I lost my phone while out on the road. The phone store told me I was covered. We called Asurion and told them what happened. Two days later I had a brand new replacement phone and a new cover! The entire process was very fast and effortless.

My son's phone was replaced twice, both times within 24 hours. The first replacement was defective... trouble with headphone jack, powering off on its own, & trouble with answering the phone unless it was in speaker mode. The second replacement arrived the next day & so far so good!! Asurion was there for us when we needed it. Highly recommend getting Asurion!!!

My phone arrived in a timely manner. The only problem with my phone is that with it being refurbished the left bottom screen doesn’t detect my fingers. I can’t type certain letters and it takes a while to switch from regular keyboards to number.

Customer Service Representative was rude. Customer Service Representative lacked knowledge of your procedures and mainstay product(s). Your pricing model resembles or if not actual usery. The process of what was discussed live and what was made available online, and delivered are not same. Would I recommend Asurion - definite no! Was I sold a pig in a pock - YES.

4 weeks is too long to wait for a phone. I gave you one star because I couldn’t give 0. A loaner should be available if your phone isn’t in stock or at least a Substitute. What else can I say other than not happy.

Very good service. My provider does a blanket charge for all devices which is nice and saves a bunch of money. But they were very quick and I had the replacement the next day even though I called in at 10p. Which was awesome.

I contacted Asurion about my iPhone's screen being cracked. I was help quickly and my perspective, I was treated with the highest customer care that any company could provide its customers. "Kudos" to this company and its employees. I look forward to a long business relationship.

After I received my new phone, I followed the information about what to do in order to get my old phone off of the account. I kept on getting emails saying that I did not take the old phone off the account & was going to be charged $500. Being very frustrated because I was not able to talk to anyone at Asurion, (after many long waits), I finally called Verizon. They helped me by having me go to my settings which was a much easier way of getting the phone off of my account. After I saw that I only had the one new phone on my account, I still kept on getting emails about being charged $500 if I did not disconnect the old phone.

My daughter is always dropping her phone. Asurion made the replacement process very user friendly. We had an issue with FedEx but Asurion & FedEx worked to problem solve the delivery problem. I would recommend the company to anyone who is accident proned!

They are very professional and take care of the problem so that I had My phone the next day. I was pleased. I would recommend these to others who have problems with their phone. With all respect please use Asurion. My screen was cracked 1 day and repaired the next.

Thank you for a great service by sending us a new phone and discussing our plan and options over the phone. Thank you also for walking us through the set up of the new phone once we received it. The insurance has been a hassle free experience that I would recommend others use so that their phone can be replaced if it becomes necessary.

I pay a lot of money for insurance and I think it's absurd that I have to also pay a lot of money for the deductible. You're not providing a new phone; you're providing one that's been used and repaired "as new". The device I received is okay; it has its quirks--the screen jumps when I barely touch the button, the touch screen doesn't respond at times, the volume control just pops up on the screen and I'm not even touching the phone. These are just a few things so far that I've experienced; I don't look forward to experiencing what other problems are sure to come my way. Not a happy consumer by any means.

Our daughter was visiting home and needed an upgrade on her phone on our account. We got her upgrade on Monday, then on Wednesday she went fishing with her dad in our boat on the lake we live by. They BOTH were unaware that her phone was on the side when they took off, it must have slipped into the water because it was nowhere to be found in the boat when they reached the dock. We were connected to Asurion via our Verizon store that day and another phone came the next day after paying our deductible paid. We are very happy with the service we received in this “odd” situation.

Claim process was quick and easy. Replacement phone comparable to defunct phone. Wish deductible was less but in the end it was less expensive than buying a new phone. Definitely a better experience with Asurion than other cell phone insurance carriers.

I returned the phone and it has been received by you yet I haven’t been credited with the refund as promised. I called today, spoke with Mauve who informed me that I am not entitled to a refund of deductible. I would have kept the brand new phone if I knew I wasn’t getting the refund. Sounds like a very poor policy. Would like to speak with someone from the company about this. I was told by Lisa that I would be credited my deductible if I returned the original phone that was stolen. Not happy at all with this policy.

I shattered my phone on day three and proceeded to contact Asurion. I was happy when they told me I would have my new one by the next afternoon. I use my phone for work and didn't have to worry about missing out on any business. Highly recommend them to anyone for their insurance needs.

I dropped and cracked my phone screen. Decided to contact Asurion about getting a replacement and they were great. Took less than 24 hours to get my replacement and I'm more than happy with it. I recommend Asurion to everyone!!!

I filed a claim with Asurion when I first lost my phone but couldn’t afford it at the time, so I didn’t finish it. You have a grace period to file the claim from the time the phone was lost or stolen. I wasn’t aware, as I never had to do this before. They were nice enough to hear me out and were reasonable enough to still give me a phone, despite the fact that I was out of the grace period. I would definitely recommend them to anyone.

Broke the screen on my new S-8 Samsung and they replaced it right away. $145 deductible which I wasn't told about when I purchased insurance through Verizon. It was still well worth purchasing the insurance that covered all but $145 of a $750 Galaxy Samsung S-8 phone.

Had my new phone in the days told I would receive it! Always great service! The times I have had to use Asurion, they have been there for me. I have never had a problem with service and glad I have the coverage. Thank you.

Lost phone. Called you. Advised when new phone would be shipped. Told me cost and you did exactly what you promised. I have no complaints about your service. It was great. Sure wish other companies I do business with were as good. Keep up good work. I would surely recommend you any day.

Fast and reliable. Replacement phone was delivered the next day. Well worth the extra 10$ a month. But I would think if you don't use insurance for a year or two the cost should be a little cheaper. All in all I am very happy with their service and transaction.

Very prompt and easy service to use, great value for money, when you have 3 kids with phones. No problems getting damaged phones replaced. Would recommend this service to everyone, never any issues with replacement, also very fast turn around.

The process of submitting my claim was easy. The customer service rep walked me through the process and made sure I understood everything. I received my new phone within a couple of days. I would definitely recommend Asurion to my family and friends.

It took months for you to get my phone in stock. I've paid every month for years for this service and wasn't even so much as offered a discount on the 150$ phone replacement. Which by the way is ridiculous when I've been paying you ten dollars a month for ten years. I more than likely will be canceling your service. You are crooks.

Broke screen - Very fast response time... Had my phone Asap. Very impressed. Very easy process. I had a phone that I had gotten by pre ordering it so I was thinking that I would have a hard getting it replaced, but that was not the case and I couldn't be more pleased with what I had received.

My phone screen was damaged, so I contacted Asurion to have the screen repaired. Initially a appointment was set up for someone to come to my home and repair the phone, however the repair person did not show up as scheduled. I contacted Asurion and express my dissatisfaction with the failed appointment, they then offered to replace the phone instead of repair it due to the inconvenience with no extra charges. Thank you Asurion for the great customer service.

The live tech support was knowledgeable and helpful. THE REPLACEMENT WAS HERE THE NEXT DAY. The instruction to switch phones was a little vague but tech support on the phone was very helpful in making the switch. Overall great experience.

I dropped my original phone in the bathtub and it completely shut down. The phone that was sent after paying my deductible was a refurbished phone that keeps shutting off and freezing up. After my original phone dried, it worked better than the one you sent me!!!