Asurion Reviews

Overall, I was very happy with my phone replacement. I thought I would get a replacement phone at no charge since I have insurance on it, but I did have a copay. Otherwise, I received my replacement phone and a new charger within a day. Thank you.

This is not our first experience with Asurion phone insurance. We always keep our devices insured. As always, our claim was processed quickly and easily. The website is simple to use, and the instructions are easy to follow. I would definitely recommend this to a friend.

Entire process was smooth, and questions answered within a reasonable period, amazing! My phone was crushed on the highway, yet within three days I had my well working refurbished phone. After updating my backup, was like it was never gone. Thanks for all the help.

The service was good but offering Saturday delivery would be nice and don't charge extra for it and then you won't have to wait the whole weekend for your phone if happens close to the weekend. The deductible is too high. A lower premium. It is expensive for what the service is.

So I have a Samsung tablet from Sprint. The charging port has failed. I attempted to contact Sprint as I am paying their monthly fee for their service protection plan. Sprint gave me the number for Asurion and said they are the ones that handle claims on tablets. When I contacted Asurion their customer service representative was absolutely incompetent. They were unable to verify who I was with any method other than a PIN number that apparently Sprint gave me that I have never once used in the 20 years that I have been a customer of Sprint. They informed me that there was no way they could verify who I was without this pin number and transferred me to Sprint customer service.

Asurion did a great job with the handling of my claim for a damaged tablet. I was very pleased with the ease of the process and the speed of delivery of the replacement. The deductible was kinda high but overall a satisfactory experience.

The phone I was sent to replace my damaged phone won't update and I can't use apps like Samsung Health or Samsung Pay because I was sent a rooted device. What's the point of having an $800 phone if it won't update or let me use the apps that I partially chose the phone for.

I was helped in a timely manner and my replacement tablet came right away. I had received a brand new tablet. It was a different brand because the one I had was discontinued. My screen had cracked and it was covered under the insurance. I filled my claim online and it was quick and easy.

I have only had issues with this phone since I received it, it is slower and much glitch-ier than the new one that I originally purchased. The only reason I haven't sent it back is because I don't want to pay again. These refurbished phones are the worst! The phone did get to me in a very quick amount of time and for that I am thankful.

I was pleasantly surprised by Asurion's service. I broke the screen on my S7 Edge and needed it replaced. Service was very user friendly and fast. They also made returning the broken device very convenient. Just put the old device in the padded envelope they provide and put in the mail box.

The phone that was sent to me has no battery life. I have to charge it at least four times a day. Not impressed that I pay the fee every month when really I could have just paid off my phone for what I had paid in insurance and gotten a phone that is reliable.

Service technician/customer reps were awesome! I was disappointed in the replacement phone. The phone is great, however, they did not tell me that it was a USB C connecter.. Had to order a new case, and extra cables for the car charger, etc.

The hardest part about making the exchange was talking to the right person. One of them wanted me to fill out forms I could not get online and was going to mail them to me. The last item I had to warranty was done over the phone and was very easy to do. I finally talked to the right person and received my phone.

This service was very easy to use. From the time that we filed the claim, to delivery of the new phone - the process could not have been more simple. It was so worth having the protection plan! Thank you for making this entire process go so smooth. Even the supplied return packaging was great.

My phone had a defective screen with no display. I was asked to do a reset. I advised that I could not due to this issue. The representatives were NOT understanding and insisted that I attempt to do a reset. No EMPATHY for the situation!! Just programmed ROBOTS with no sense of direction.

Overall, the process was streamlined and quick. However, I received numerous emails about turning off the Find my phone app even though I had already removed the phone from my apple account. It was bothersome. Finally, I received a phone call from Asurion about the find my phone app being still on and was told that they could not confirm whether or not it was but that no one at Asurion had updated the information. I know that Asurion could do a better job.

We have 5 phones that we insure through Asurion and have been paying this for over 5 years on various phones as we trade in for new phones every year and a half. The one time I have turned to Asurion for repair replacement help, it has become very clear what a disaster and poor service the company provides its customers. The Asurion first person I spoke with (a female who said she did not normally work in the claims department) was BEYOND RUDE and when I asked for her name, she hung up on me after having to wait on hold forever and giving all sorts of personal information to get to speak to her in the first place. The next Asurion representative that Simi from the AT&T store Greenwich, CT and I spoke with (I went into the AT&T store Greenwich to make my next call to Asurion as I was appalled by the previous treatment by Asurion) was very nice.

Asurion's staff provides exceptional customer service. The phone was answered quickly. Staff was professional, knowledgeable, and proficient. Shipment was timely. I always enjoy doing business with Asurion.

Replacement iPhone experience was great. No problems at all. This was a replacement for a phone that was destroyed. Would definitely recommend your company and use again. Representatives were professional and friendly. I had an issue with Apple (Turning off Find my IPhone) but that was not Asurion's fault.

I was so pleased with the service I received trying to get my granddaughter's phone replaced. They were courteous, and prompt, professional. It was simple, I called and talked to a Representative and she took care of it. All I had to do was to send the broken phone back in, which they provided the envelope. A great big thank you! It was a pleasure doing business with you.

The screen on my replacement device broke after about 1 week. I didn't even drop it - it seemed to have not been properly installed, so I'm guessing my replacement device had its screen repaired previously, because the screen seemed a bit off / out of place when I got it. It essentially cracked under pressure - and now the crack has expanded a bit. So, long story short, I'm very dissatisfied, as the screen completely shattered without even being dropped. It was charging on a table and shattered itself. Please let me know what I should do - I'd like to have someone fix this.

We are already having issues with the phone. It freezes up and you can’t even turn the phone off. Sometimes it will work with no issues but it freezes up more than it works. This all started about a week ago.

This process was seamless, thank you for making it so easy to replace my damaged phone. It took only a few days from the time that I filed my claim until the new phone arrived. Easy to send damaged phone back with postage paid envelope provided. Awesome!!

Great customer service via phone. The representative was incredibly Patient. She was also Helpful and insightful. The Asurion representative took every opportunity to Explain everything clearly. She reviewed the next steps so I felt comfortable knowing what to do.

I'm disputing this charge. You should be put out of business! Somebody else info in old phone you sent me. Phone doesn't work properly. Send me prepaid envelope to get this "junk" back! You did the same thing to my son I'm telling him to dispute as well.

I'm impressed by how such fast service you offer and it's so easy to get the phone back up and running! Thank you! I forgot to put a note in there back. Is there a way I can get my pics off the phone I returned because I didn't back up?

Bought a chest freezer from Walmart. Bought the Asurion service protection plan for 3 years coverage. Freezer broke about 1.5 years after purchase. Tried to file claim and got NOTHING but hassles. Put on hold for hours and hours. Passed off from one person to another. Promised call backs which I NEVER received. Told one thing by one person and something completely different by another. Their claims department would never respond to email and everyone involved there were indifferent to rude and for sure, didn't care about helping me get another freezer. I'm retired poor and on a fixed income so this is a big deal to me. All my food went bad and I filled out their food claim form and never heard back. I feel very violated by this company and would advise everyone to steer clear. All they did was raise my blood pressure to dangerous levels and rip me off.

I had my screen replaced by U Break I Fix. When I received it back you could barely hear the person on the other end with the phone to your ear. Sounded very analog and distorted. You could only communicate using speaker mode or plugging in a headset.

I broke my phone on Friday evening. I filed a claim at 11 pm at night, and received replacement by 10:30 am the next day. It was like magic, and I never had to deal with Verizon. Total bonus!! It was a very good transaction considering that I had a broken, semi new phone. Highly recommend.

I was dreading filing a claim on my daughter's tablet. It was by far the easiest thing I've ever done. I was very pleased with the quick response and next day delivery of her replacement. Would recommend to anyone that has a child with a tablet. Thanks again for making this claim so easy.

I was provided an *off-brand* phone because Asurion no longer had any rebuilds of my Samsung model. The available model they did have, they said, was an "upgrade" so they refused to provide it, even when I offered to pay something toward the replacement. The off-brand "equivalent" phone came with a proprietary plug which meant I could not use any of my backup battery packs. OtterBox (my choice ever since I've used cell phones) doesn't make a case for it, so I had no means of protecting the phone. No automobile charger (standard with the other brand of phone) was sent until I complained. Although it was an Android smartphone, it had so many peculiarities, I actually gave up on it, the Asurion "warranty," and returned the device to Asurion. I then purchased a new phone at my expense. I have an OtterBox to protect it, and it is compatible with all my other paraphernalia. Although quite negative, this is a fair and accurate review.

My handyman lost his tablet and using a Asurion was a fast and easy way to get a replacement. Thank goodness I had it covered so I didn't have to pay double the cost to replace the device. It's very helpful to me to receive the same device so all my employees are using similar equipment.

This service is very expensive and requires you to jump to way too many hoops. It took hours in order to accomplish anything, and at the end of it, they would not let me bring my phone into a store, required it to be replaced, and gave no explanation into why. I would not recommend using this plan.

This was a very good experience. My phone was damaged and I had a replacement phone the next day!!! Awesome, easy and I am totally happy with my new phone! Thanks for the great service! I would definitely recommend this service to my friends and family. It was super easy and so fast!

Replacement of Samsung Note 8 - My phone was so new to the market the store didn't even have cases or covers when I bought it. So of course three days later it fell out of my coat pocket and the screen broke all to hell. Contacted Asurion, new phone arrived in two days, went back to Verizon to set it up and they had just gotten the cases and screen protectors in. Thanks.

The instructions were simple and clear. The phone arrived quickly. It was an iPhone. We followed the instructions to turn off the locator on the phone. We did but I still got an email stating the locator was on. So I followed the instructions (for the computer) to log in and turn it off. We did that too. I haven't heard anything back so that must have worked. Other than that little hiccup, it was a simple and painless thing.

Since replacing my phone I’ve traded up. Sent back replaced phone. However I found my original phone. What do I do with it? I emailed your company but no response back from Asurion. Please let me know how I can return it to you.

Love the phone, I sent in a slide phone. Replacement was a smart phone. My main problem with Asurion was I didn't receive a phone manual. I didn't have directions on how to answer IT!!! I missed several calls. But I have since figured it out.

My daughter's phone had broken and since I had the insurance plan all I had to do was log on to the website for a replacement. The site was very easy to navigate and the instructions were very easy to follow. I received my replacement device within 48 hours of filing my claim.

Needed to replace phone due to screen damage. The process was complete in 24 hours and easy to complete. My replacement phone arrived as scheduled and I was able to activate the new phone without issue and then return the damaged phone as per the instructions provided.

Happy with the service but it got complicated when the service technician kept the SIM card holder rendering my newly repaired phone unusable. Asurion sent another phone instead of trying to locate and notify the repair technician. I understand the decision to get the situation handled quickly, it just seems like a great deal of money was spent to replace the phone instead of find the person. Thank you for all the effort, I will continue to use the service.

I was pleased with the turn around time I received a new phone, however it was replaced with a flip and I had a slider. I still am having a problem adjusting to sending text since I have to hit a letter more than once to get to the correct letter that I need.

It was very hard to replace our phone for the church. While I do appreciate your endurance to protect our interests, due to to the rules it took us two months to replace our church phone. This phone is carried by the pastor, who is on 24/7 call. There needs to be an easier system to get phones to people.

The only frustrating part was my account not being able to be found and having to do the online process a second time. However, once my claim was created, was great customer service! The ease and quickness of obtaining my new device and sending my previous one was wonderful!

The first phone received did not work and therefore we had to request another one, thereby delaying access to phone service. Somewhat disruptive but responsive to situation. Verizon should guarantee that the phone is going to work or else provide some compensation as the insurance is expensive and the phone should be reliable.

These statements are true and fair. Trying to fill out your form was like no help from you or Verizon. You both kept sending us back and forth to each other to figure it out. Neither of you seemed to know anything about your form. And you gave us wrong info. twice when asked what something meant. Listen to your own recorded conversations with Lorna. Frustrating experience and very stressful trying to make you happy with answers on your form. Some people were nice and some wanted to push us off to someone else. It's your form. We thought with getting no straight answers was a game on your part, for us to give up and go away. Your people on the phone need to be educated so this doesn't happen.

Over the past ten years I have had to deal with several accidents that occurred with my son's phone due to his riding a motorcycle. Asurion is a great option for parents to cover phones. Within 48 hours he had his replacement which was needed since he is at college and I travel a lot. Thank YOU.

The overall experience would have been perfect if it was easier determining what to select for the problem at the onset of the process. There were two options I thought were possible and the first I chose was not correct.

Kind of disappointed with service. At first I was told that they could not deliver to my office because the address had to be reviewed??? Don’t know why I get stuff there every day then I was sent a refurbished phone. Well I didn’t purchase a refurbished to start with so I should not have been sent a refurb without my knowledge. I don’t pay refurbished insurance and it would not connect with my computer and then it died because the plug in port was bad. Then after all that I had to take off work so I could stay home to receive it and still missed the UPS man. But after I got the replacement phone again I had to call Apple so they could reset something on it for it to work. But now I’m happy I got a phone again so everyone can bother me, it sure was nice without it.

I was very pleased with your quick service and replacement time. I am thankful that I had purchased a plan from Asurion. Once I had filed a claim with Asurion it was just a short time before I received the replacement in the mail. I would recommend Asurion to all my friends.

One of my cell phones was lost while doing some shopping at Walmart, and Asurion helped me replace that phone in a very short amount of time. Just want to say thank you so much. The replacement phone that was sent has been working amazingly well.

Great Service and great turnaround time! Even when there was a small error, they took care of it, right away! The person, with whom I spoke with, was also very courteous. They handled my claim quickly and correctly. I recommend them highly! Thank you!

You all did an amazing job at getting the replacement phone to me and helping me answer questions. I was very well pleased with everything. If needed to down the road I Will be contacting again. You worked in a timely manner and were all knowledge in your areas.

I lost my phone in the woods and without hesitation Asurion sent me a new phone within 3 days. Employee who handled my call was great and service was great. Phone I received was in great condition and continues to work well. Very satisfied with Asurion.

My phone arrived less than 24 hours after I filed a claim. I've never been so impressed. Although my phone was broken, I barely noticed since the replacement arrived so quickly. Fast and reliable insurance that is worth paying for.

My son had his new phone within 24 hours of his breaking. He was very happy to say the least. The process was extremely easy for me to follow. I am very happy that I have the insurance on our plan. I feel that it is well worth the cost. I am confident that if we have a problem in the future that Asurion will help get it resolved quickly and fairly.

My phone dropped and the screen cracked. I placed a request to Asurion and had a replacement phone in less than 24 hours. This program is well worth the little monthly fee as it only cost $20 for the replacement phone, it would have cost a lot more for a new phone if I did not have this insurance.

Great insurance service. I received my new device in only one or two days. I had misplaced the return envelope and a with a simple phone call a new one was sent out immediately. The return was just as simple as the insurance claim was. I would purchase the insurance again.

Everyone I spoke to was friendly, calm, and knowledgeable, and the phone arrived in less than 24 hours, at exactly the time they said it would. Highly recommend! The form on the website is a bit confusing — I accidentally filled it out wrong at first because the difference between “damage” and “malfunction” wasn’t obvious to me and I had to call to get it fixed.

Had a LG tablet that had unique features and cracked the screen. Instead of charging me $35 to fix the screen I was forced to change models to an Acer which I dislike for $100. If I knew they wouldn't fix or replace my specific device I would have never signed up.

My daughter dropped my phone and shattered it. Called to claim on my insurance and it was very easy, friendly and fast. My new phone was here the very next day. New phone works great and came with a charger absolutely no complaint here. Would definitely recommend to a friend.

I was pleased with how quickly and the ease of my receiving the replacement for my damaged phone. Not certain about the quality of the replacement... finding it has "issues". I am not sure but I think the replacement is refurbished.

The phone screen was broken and the battery would not stay charged. The whole process was simple and quick. We had to do it by phone and the representative was very efficient and professional and pleasant. I would highly recommend if it came up.

Lady was rude. Would not work with me then hung up on me. Very unprofessional. I would probably not do business in the future with this company if this is the type of people they hire. I expect a lot more due to the money I pay to have insurance. Very unsatisfied.

Service was fast and easy. I received a new device quickly and was able to enable it easily without assistance following the simple instructions included with the package. This is my second replacement phone through Asurion and I had a pleasant experience on both occasions.

I am with Fido in Vancouver. Last year the replacement was faulty. You then sent me a Samsung Galaxy S6 for $134 CAD. As we all know phones last a year and sure enough battery, charger, earphone jack are broken and I need a replacement. I pay $11 a month since July last year. I am on a month to month contract with Fido. The same phone you provided me 16 months ago is all you offered to replace me with for $200 now. How the hell is that possible? All I got from customer service was pay it or nothing else can be done, Asurion can increase prices without notice I was told.

I cannot be more pleased. Thank you so much for a super fast and excellent service. I will keep insuring my phone and electronics with you guys!! Super fast delivery and super fast process. It cannot be more easy.

Replaced a damaged iPhone. The time of response was incredible. Next day! I have to say in the past I've Gotten replacement phones and they have had issues out of the box that I lived with. Not too mention the cost I feel is still too expensive. However response was excellent.

Very professional courteous and prompt. Ty. Knowing that I have insurance and can count on Asurion to provide me with such professional attention and services is comforting to know that I will be able to get my phone replaced with a phone call.

It took me 6 times to finally get your company to accept that I had turned off "Find my Phone" on my old phone. I got numerous emails and a phone call (which was a nice touch) warning me that I would have to pay 500 if this was not done. I even talked with two tech reps on the phone and they assured me all was well. Finally last week we got it sorted out. All this time the "find my phone' had been turned off as instructed. All phone calls were handed in a professional manner and the reps were super - just there was no follow through on your end to ensure that I would not be billed. I finally had to go through Verizon and get them to contact you and get it sorted out.

Filing the claim and receiving the replacement phone was a piece of cake. However afterwards, I continuously received, and am still receiving phone calls that my iCloud needs to be turned off or my card will be charged the $500 fee. They are not recorded calls, but an actual employee calling. When I called to check on it the representative told me it was turned off but there would be no way to turn off me receiving the calls. It is very annoying to keep getting calls stating you are going to be charged a large fee, and seems very inefficient for the company to have its employees call customers for apparently no reason. I will be looking into another alternative for future replacements.

It was a very easy experience, would definitely recommend using this service. This is a lot better than needing to wait in line at Verizon to get a phone replaced! This was an extremely convenient way to get a replacement for a cracked phone.

Handled very fast. Great service thank you. The whole process was smooth and people worked with me were very good. When I had problem the problem was solved fast and transaction was quick and easy. Thank you. Using online was easy.

Great service! Received device next day after payment. Would recommend not to ask affidavit when device hasn’t been lost. It took forever to complete, received and review. Anyways device will be returned. But all the rest is smooth and fast service.

Hate to say I’m highly disappointed. Been a Cust so many years, Started with Centennial back when We has bag phones. We stayed with Verizon ever since day y’all took over. Anyways. This past couple months I’ve had some bad luck with My phones. 1st ins claim since I️ can Remember. Got phone in, didn’t work proper. Went thru The whole reset ordeal still non working. Got another, worked for most part minus few lil issues. I️ got it wet. Has to do another claim and received this one that is even worse. You can see type errors with The I️ (See how it does) then it drops calls & noises go off for no reason.

Call wait time was short. I received my replacement phone the next day and the return of my damaged phone was hassle free. Email updates kept me aware of the processes. I've done business with Asurion in the past and the improvements are great.

Very Happy with the service. The sale associates was very knowledgeable and helpful. Quick service on getting another phone right out to me. I was very excited when I check my email to see that there was a follow up about the product.

I lost my brand new iPhone on a hike in a remote area while traveling abroad. I submitted the claim from an Internet cafe in Crete and my new phone was delivered to my home upon my arrival. Very glad I purchased insurance.

Customer service was very helpful and understanding with my situation of my broken phone. I lost my husband in June of this year. It has been a most difficult time. So it was very nice to have someone so kind and helpful. Replacement was handled in a timely manner. Thank you for your help.

The last time I had to replace my phone it was insured with a different company. It was a nightmare. The associates were not very knowledgeable and it led to a great deal of confusion, several phone calls and several online chats. Asurion was as simple as opening the claim online, receiving the new phone the next day and mailing back the old one as soon as everything was transferred. Directions were included with the new phone. So easy!

I took my phone in to have the cracked screen replaced. It was a small crack, but a new phone, so I wanted it fixed. The place the insurance company sent me to (U Break I fix) shattered the back of my phone in the process of fixing the front screen; and placed tape over the back so shards of glass would not get in my finger. They told me that there was nothing that they can do about it, and to just put a phone cover over it. The front of the screen started turning purple after I took it in to have it fixed, and because the back is shattered (which was not my fault) I now have to pay the deductible for a new phone. My phone is now in worse shape then when I took it in.

Asurion sent me a new phone. I Received it in probably less than 14 hours. I was blown away and seriously couldn't believe it was delivered that fast. It was easy to send my old phone back also with a return envelope and postage paid already. Very satisfied.

I have insurance on all my phones. I sent to you of them back. Both times funds were sent to me that we’re not in working order. Had to send them back and wait for new ones. Once again if I’m paying for the insurance and for the replacement phone I would assume that it would be a good working order phone. The inconvenience just on both phones back and make numerous phone calls. Very frustrating. If you would like further detail you could call me at **.

Replacement transaction went smooth and easy. My only dismay was the $150 replacement cost. I had a iPhone 6 which is relatively old but I love old. Why did it cost so much to replace? I had it for some time and paid insurance all that time. What ever happened to $50 deductible?

To the Asurion Team! Appreciate your seamless replacement of my phone! From online website entry of the problem, to next day mailing of replacement phone, to shipping broken phone; all was smooth, easy, and with no issues. Didn't have any frustration at all! Thanks Asurion Team!

My phone was fried while on a fishing trip, got it replaced the very next day. Awesome!! Online process was fast and simple, a very good experience. Hope I never lose/damage my phone again, but good to know I can get it replaced so quick and efficiently. These guys are really on their game, so it's awesome that they insure my phone as I have a family of four and they insure all of our phones and the price is not bad to keep them insured and the small deductible required when replacing a phone is a small price to pay in comparison to what a brand new phone would cost you. I highly recommend using Asurion to insure all of your phones as they do a great job of insuring all phones and all brands.

Replacement arrived fast and the new unit is fine. All expectations were exceeded. No issues at all. Highly satisfied. I am glad I had the service and recommend it to others. The replacement phone was packaged Weis and included accessories as well.

I received my phone next day and took it to Verizon to update my information. My iCloud hadn’t been backed up in over a year. Luckily my email was synced and my contacts and information was restored that way somehow. Everything was smooth receiving my phone and ordering it from the store made it convenient.

The people I talked to online were very helpful and so were the telephone people. Everything was done very efficiently even though I had a different phone. It was very easy to return the phone in the prepaid envelope which was very helpful. Thank you very much for your help and replacing my phone.

Everything turned out really good and I was satisfied. It was very quick. It did not take much of my time, very Positive people working in customer service. I hope I don't have to go through this again. But if I do I am assured that I will have what I need to have done done and not have to worry. Thank you.

The switch went really well, but the actual set up can be confusing. The first phone we were sent was broken (not sure why that would happen) but they immediately sent another replacement. The customer service was great and we ended up having to return two phones, the process was smooth.

The CSR on the phone was very helpful and polite. The phone was received timely. Overall service was excellent and very much appreciated. I only use Asurion as my phone coverage for my entire family. Thank you.

After dropping and severely damaging her phone, my daughter was back up and running in no time with her replacement device (a happy teenager - who knew that was even possible?)! Thank you Asurion for making me a "Hero Mom!" - let me know if you stock super hero cape, too?!

iPhone 6 Insurance Claim - Filled out request in line. Received confirmation within a few hours, and replacement cell phone arrived within 36 hours. Good instructions with new phone for transferring data and everything included to ship back the broken phone. Will definitely continue Asurion's coverage on the replacement phone. Easy peasy!

We have 5 phones and have protection on the 3 kids phones. This one fell out of her pocket and got ran over and was badly damaged. The claim was quick and easy. We got the replacement next day and is working great. Thank you. Well worth the money.

I went to Verizon to ensure that my old iPhone was turned off so I could mail it back to Asurion and not incur a charge. Verizon assured me I was "good to go." I mailed my damaged phone back to you and about two weeks later, I received an email saying I hadn't turned off the phone. I called and was told all was fine and to ignore the email.

Replacement of damaged phone, info given by rep and info received by mail was easy to understand. Rep at Verizon store was very courteous and helpful, rep from Asurion was very helpful and answered all my question.

The process of getting a replacement phone through Asurion was very easy. Choosing the replacement phone and directions for returning the old phone were simple. I was especially impressed by how quickly I got my new phone. My new phone works perfectly.

Device was sent in a timely manner and all follow on instructions were clear as how to return damaged device. The process from start to finish was very straightforward and easy to use. I did use the online tool to make the claim and had no issues.

The phone arrived one day after I ordered it. It was in good shape and it's serving me well. I use Asurion, as in file a claim, maybe once every two years and each time it's a painless process that results in me getting a new phone in 24 hours or less. No complaints. Thank you very much for the great service. This is why I pay $7 a month (or however much I actually pay).

My son's iPhone 7 Plus stopped working. I was able to fill out the forms online and mailed the phone in to Asurion. I did find the deductible rather pricey but it was replaced in a timely matter which was greatly appreciated. Thanks so much for your user friendly service!

It became necessary to file a claim for my mobile phone that was mistakenly left on the bumper of my truck. The claim was filed by about 930 pm; and before 830 am the next day, the replacement phone had been delivered to my front door. It was almost like nothing had happened to the phone...

The 3 hour wait to process a claim is crazy after doing all that paperwork. I had to stay up super late to get it done. I talked to Asurion reps two times - Once to call about the wait and a second time over confusion about FindMyiPhone being off. Both reps were super rude. The woman, Belle was the rudest. It is clear they have little training and do not want to help the customer.

This was easy because the Verizon person did the leg work for me. If I had to do it, it would have been a major hassle. Don't make this so complicated. Sean was the Verizon rep in Loveland CO. He was great.

My replacement phone has been shutting down and not performing as I hoped it would. It seems that there are software issues with the replacement phone I received. Also I am having trouble retrieving data from my old phone. I will send my old phone in as soon as I recover the data I need.

I received phone within 2 business days and it works perfect. I filled out my claim form online and talked with your representative who was very courteous and knowledgeable about your replacement and fees. My grandson is very happy to have his phone again.

I dropped my phone attempting to help an elderly lad and the little lens on the camera broke. Asurion replaced it so fast that I had my phone the next day. Overnight shipping is the best and I appreciate the great service. Phone was up and running in no time. Thank you.

Trip insurance is an easy decision when the price is affordable. I don't travel without it. Asurion provides an easy to purchase product at a good price point. Knowing I am covered in case of an accident while overseas gives us great peace of mind.

Claim was handled immediately, without any problems. I would recommend Asurion to anyone who asked. The claim was initiated by a non-corporate store, the person I spoke to on the phone was polite, efficient and to the point. I received a replacement shortly after placing the order.

I have used Asurion three times and had zero problems with their services. Fast, simple, convenient, time and cost effective and, their customer service reps. We’re all very knowledgeable and friendly. I will continue to use their services and would recommend at worst giving them a go at least once.

Had to provide my debit card info numerous times. Info about order was not readily available to call center operators, was told I still owed money when I did not. Delivery was supposed to be next day, but was not delivered until two days passed. Very dissatisfied with service and no response was provided about my complaints.

We got the replacement phone very quickly. We were up and running quick. Bad part was the new phone has pop ups Every time I go to Google, Facebook, email or other apps. Advertisements that are so annoying when in the middle of doing something like now. Have tried to eliminate them but can't.

I prefer communicating with a person as opposed to Asurion's current practice of entering information on the website. If you would offer a choice, it would be much appreciated. However, The instrument was received promptly which was much appreciated.

Asurion handled my claim quickly. I had my new phone the next day. Very easy to work with. From the time I reported my claim to receiving my new phone the time was I believe one full day. I do believe I wrote a very satisfactory note. I'd like to note here that you don't necessarily need forty words to express satisfaction. Thanks.

I contacted Asurion to request a receipt for proof of purchase of replacement iPhone and was assured to have the receipt by email within 3 days. That was November 8th and I still do not have the receipt as of today November 17th.

It took a few tries to get my information to be sent, but after that was all worked out the process was really quick to get a replacement phone. Then the broken phone was easily returned through the mail via the envelope that was in the device package.

I had my phone stolen in Montana. On my drive back to WA I filed a claim over the phone as I had no access to the internet. People kept referring me to the website even after I told them I was on the road driving from Montana. Then I could not get a new phone in the mail to me until I got back to Washington, signed and sent back an affidavit which was very frustrating to go without my phone.

My Droid Moto phone fell and cracked the front screen. I called them and the next day I received a new phone. I was able to get my information in the new phone and sent the broken one back. No problems. Only had to pay the $100 deductible.

Purchased cell phone warranty with Costco for my iPhone 6 for $129. After a year the phone was freezing and was told by Costco to contact Asurion. After an $80 deductible I was sent a refurbished iPhone 6. The phone was immediately malfunctioning and not usable. I was sent a second refurbished phone that is freezing more than my original and is not receiving all text messages. A third claim was put in. I was sent a form to fill out and sign pretty much stating if I was lying about the problem they would take legal action.

Damaged iPhone easy no hassle replacement. CUSTOMER SUPPORT AT SAURIAN IS OUTSTANDING, NEVER ANY ISSUES FAST RELIABLE SERVICE. I WOULD RECOMMEND THEM TO ANYONE! Thank you for the great service and fast service. Asurion is lucky to have such great customer service employees that go the extra mile for the customer.

I was a little disappointed at the deductible I had to pay to get one exactly like I had. In other words getting a replacement that has since been outdated!! I would think that the replacement price would be more reasonable. I did appreciate the quick turnaround to get a phone however.

My mom's iPhone was picked up from public bathroom and taken rather than turning it in. We used the find my iPhone feature and was able to trace it to its last known location but unable to apprehend it. It was only a week old with the additional screen saver and case etc that were all lost. I paid the 200. And was able to get my mom back into her phone within a few days. I just wish the thief would have been willing to turn the phone in at the customer service desk and save us the trauma of the situation and unnecessary expense to a phone that was nothing but a paperweights got once reported. Thank You!

My replacement device was sent out quickly and was in perfect working order when I received it. So far so good. No complaints so far. If I have any other issues, I will be sure to use them again. I recommend them to anyone looking for good cell phone insurance.

On my 4th replacement iPhone in ONE week due to every "certified like new replacement" phone I receive failing within the first 24 hours of use. My iPhone 6's battery was only lasting 2-4 hours of nonusage time and less than an hours of actual usage time. Verizon was very understanding, as I have insurance and Verizon assessed the phone was suffering a manufacturer's default, they put in the request for an overnight replacement to be sent to me. The delivery was quick and set up was easy, unfortunately after 45 minutes of use the phone screen dimmed. I took the device to the store and was informed another replacement would have to be ordered.

Ordering and receiving the phone was great, and we followed the instructions of Find my Phone. I got a call and emails that the Find my Phone hadn’t been turned off. And it had. Tried to call to make sure never could talk to anyone, left message and sent a emails still waiting on a reply.

My son was on a field trip with School and his friend knocked his phone out of his hands and it broke. I went to Verizon to see what to do they told me to file a claim. It was very easy to file claim on Asurion website. Within a couple of days I had my replacement phone and sent my broken phone back. 5 Star services for sure. Thank you for making it so easy.

Helped me replace my phone after the screen got cracked. I dropped my phone and the screen cracked. I simply went on their site and filed a claim and within a matter of hours it was complete. I wished there was an option to get screens replaced locally. Looked like there was but it never came up.

Was very pleased that the situation was handled in an excellent manner and my replacement arrived promptly. The staff was very professional and courteous and handled my situation promptly and was very understanding. I would not be hesitant to use this company again.

I called around 11:23 PM and talked with the customer service person and she informed me that they no longer had my phone so I got an upgrade. My phone arrived the next day. I was very pleased. I would use them again.

I received a bad phone first and then upon calling back was sent a functional and new phone. I hope that works fine. The supervisor was a problem solver and without wasting much time realized the issue at hand. Great experience.

Making a claim was super easy. Sent in our info around 7pm, received our phone the very next evening. Instructions were very easy to follow for receiving a new phone as well as sending our old phone back. The whole entire process was stress free.

Very quick response. Was very pleased with everything. I received the upper respect on the phone and was very courteous. I received my replacement phone very quickly. Very easy return directions and a self addressed enveloped. Simple return and reactivation was simple... Overall great experience.

I needed to replace my son's cell phone and I just went to the website and followed the directions and for $19 received a new phone 2 days later. Easy and dependable! My son's cell phone was discontinued, so we were offered one as close to the same model.

Worked out exactly as I was told it would. And I got my new device in a within a day or two. I would definitely recommend this insurance. I waited a year. So my deductible would be lower I feel like I saved fifty buck!

The best thing I could have done was insure my device! I filed a claim and received replacement device the very next day. The entire process took maybe 10-15 minutes to complete the claim process. The shipping was free, the representative was very knowledgeable and professional.

Good and quality service. Was really satisfied. The promptness in response and the courteous interaction of the workers and customer was recognized. The phone came within 24 hrs as was promised by the handling agent. Even when the first phone failed to work. The replacement was promptly sent. Thanks Asurion for good service...

Asurion replaced my phone the next day and I was up and running right away. No hassles. All I had to do was make one phone call and they took care of the rest. They provide very professional service. I would highly recommend them to friends and family.

Wow... Great customer service. So much better than our last experience. Claim was handled quickly and seamless. We contemplated dropping the coverage after our first experience, where they lost forms. Asurion totally redeemed themselves and then some! If the phone call wouldn't have been dropped, the claim would have been completed in one call.

Fast once got thru prompts. The service was good once talked with human voice, human was great in offering suggestions. Do not like replacements for discontinued phones. This is like paying for new lesser quality phone after paying insurance for years.

I was well satisfied and elated how quickly I received my new phone. Asurion representative was very professional and very concerned as to what happened with my first phone. She listened attentively and voiced her understanding. She was very compassionate.

We returned our original phone and the replacement had problems. We sent that one back and got a second one. The second replacement did not work. We had to go buy a new phone. I feel like the amount I paid for the replacement was a waste of money.

The service was fast and thorough. The customer service representative was very helpful. Directions were clear on how to return the damaged phone. Once the new phone arrived I had to call again. Once again direction was very helpful.

It was easy and hassle free with quick turn around on phone. Return was simple and came with prepaid envelope. To submit the claim was easy and very user friendly. Tracking my delivery and my return was very easy. Asurion keep me updated on everything about the delivery of my replacement phone.

I was hesitant calling to replace my broken phone - the plug-in shorted out - but once the call was made everything went smoothly. It was a very positive experience. I believe I submitted an online survey after the replacement.

Prompt service. Thank you. My phone got stolen and I was able to replace it. Great service at Verizon, and great recommendation by Henry to buy insurance. Phone arrived in great condition, charged ready to use it. I wish all of you Happy Thanksgiving day. Keep up the good work.

First replacement lasted two days then turned off, rebooted and died. Second replacement had an invalid Samsung Model number (googling the invalid model number from "about Phone" menu returned nothing on a google search) and Samsung support said with the wrong model number it could never be properly registered to the Samsung account And Samsung reported to me that the IMEI number was already registered to someone else' account. Two strikes against the second phone. Third phone is working just fine. Thank you.

I dropped my phone and the class shattered and it was bad enough that my phone wouldn't work. Wouldn't even turn off or on. Asurion sent me a replacement in 2 business days then they provided a package to send my broken one back. It was fast and easy.

The claim I submitted was processed very quickly and we received the replacement when we were told we would. I especially appreciated the ease of returning the damaged device with the provided padded envelope. However, disabling the find my iPhone feature was rather difficult with many users sharing the same iCloud account.

The process getting my new phone was great and super easy! I have never had to replace a phone ever. My problem is the replacement phone is super glitchy and the phone does not take very good pictures. I have the same iphone 6S from before but this new replacement phone is not the same quality.

I needed a replacement for a broken phone and received the replacement the next. I was very happy how fast it was and how understanding my representative was of my situation. A little over a week goes by my replacement phone caught on fire so yet again I was on the phone with another courteous rep who for my troubles upgraded me for no additional cost even though they had the same phone available. Although replacing your phone is a hassle and expensive for deductibles it was still a pleasure dealing with Asurion. Thank you.

Prompt service. Definitely worth the money. My child had only the had the phone a week so it was great to be able to replace it. I will definitely be getting insurance from you guys on all my phones in the future. I appreciate how quickly the phone was replaced.

We received our replacement phone the very next day. This was So Great because our downtime was like ZERO because of your expedited service. The instructions for returning the broken phone were very simple and uniform, organized and easy to follow. We appreciate this. Thank you very much.

I took a demolished phone into Verizon and they checked to make sure I had insurance. They didn't have an exact replacement but one that was equally good. Great experience. Got the replacement the next day and the transition went very well.

They did a great job. Fast shipping. The phone was in brand new condition, works great and they give a 1 year warranty on their replacement phones. I've never had a problem with them. Their customer service is great. You can always go online and do the claim. Very easy.

Very nice, customer service was excellent, I received my refurbished phone very quickly. I returned my old phone with no problems. They provided the return box. They even provide a new phone charger. Overall a pretty good experience with this company.

I received a replacement phone after the screen broke on my Samsung S8. The phone arrived quickly and was easily set up. It works great. The deductible was reasonable. I would recommend Asurion to anyone purchasing a new phone. It would, however, be a benefit to me if I could obtain a receipt showing the screen on my other phone was broken. This would allow me to collect on another warranty on the screen itself. Thanks.

My husband is a chef, and his phone fell out of his apron. On the fall, it took out some oil and cracked the screen when it hit the floor. We have a new daughter, 3 mo., so having a phone that works, is crucial! The replacement phone was mailed/received in 24 hrs, along w/ the envelope to send the broken phone back. We followed the directions to clear the old phone, then sent it back... Easy!! Thank you!!

My fire stick stopped working. I called customer support and they talked me through some troubleshooting. They couldn't get it to work either. They sent me a replacement which I received in just two days. It was quick and easy. I was very happy with the service.

Lost my iPhone 7. Had a replacement shipped to me in 2 days after filing claim. Great service!! Can’t be without a cell phone too long. I need my phone for work. Not sure if the phone shipped is refurbished or not but it looks brand new. Was very satisfied.

I’ve been trying to contact sometime without waiting on the phone for hours. The phone sent to me had a broken internal antenna. I had to buy a new phone because I was out of town. I would like a refund & to send phone back.

This is my mother's phone I had to replace. She handed me her phone and said it doesn't work. Well, it was not something I was going to fix. I went to Verizon to inquire how to get it fixed. I received the online information. I went on filled out everything which was VERY simple to do and the replacement came. Easy. Easy. No hassles. No problems. Best spend is insurance on your phone. Things happen.

Asurion did a good job processing my insurance claim for a new phone. My only complaint would be that it took too long to get a new phone. My old phone was literally on its last legs and it's a good thing it was still (barely) working when I got my new phone. Other than that, it was great.

I was extremely satisfied with the customer service. The person that I spoke with made the process of filing a claim for a replacement phone for my son painless. Also offered quick shipping so my son wasn't without a phone long. Thank you.

Rep was quick to resolve the issue. She was professional and made sure everything in the system was updated so I would not get another notice. I am hoping she did everything correct and I do not get another notice saying my phone is attached to an iCloud account.

I'll start with I usually don't reply to surveys, but my recent experience with Asurion struck a nerve. I called to replace they said the phone was on backorder. I waited a bit and nothing so I went online to file claim, and was told that my phone was discontinued. At this point I've became aggravated. Waited a week called back in and was told I can get the phone by an operator within a week. So with that said I just feel like I was getting the runaround. In other words lots of confusion. Sorry.

Quick and easy replacement provided via the internet. I had no problem explaining and filling out he required documentation. When I lost my broadband they delivered a replacement within three days of reporting it and my insurance covered it. That's it.

YOU (Asurion) did your job. I received the replacement in a--somewhat--timely fashion. Considering this claim was started on a Saturday, it only took until Tuesday Afternoon to arrive. HOWEVER: The 'Return Time' listed in your instructions was totally ambiguous... "MUST be returned in TEN days" from WHEN? ORDER? SHIP? RECEPTION? That just shows one of many reasons people DESPISE insurance companies: they can't the verbiage to their own vague benefit!

When you lose your cell phone you quickly realize how essential it has become, but once I remembered I had Insurance I was reassured. The Asurion plan was able to provide me with a new device in days and reconnect me promptly as if nothing ever happened. I was totally satisfied and have recommended Asurion.

The replacement phone came to us incredibly fast! The only negative I experienced was you claimed we did not turn off Find My Phone, when in fact, we had. Caused us some grief and effort in trying to turn it off after the damaged phone was returned. As far as we could tell, that function had been turned off when we returned the damaged phone. Thank you!

A+++ wonderful experience. Quick replacement. No hassle. Originally I was sent a replacement phone that did not work. When I called up to get my second replacement I had a little bit of difficulty until I spoke with the specialist. The Specialist made it very very easy. Perhaps you should always have a specialist answer the phone. The first Contact Representatives are not really able to do very much. But the specialists are spectacular.

It was confusing the directions, had to go back to Verizon store to get help to activate. Direction were not clear. Call the insurance 2 times they said finally said go to Verizon store to activate card. It should say on directions go to cell provider to activate.

The process to get a new device was very easy and I received my device quick. Up to date I have had no problems with my device and I am very satisfied. I was able to connect my device right away without any issues.

My son dropped his phone and it broke beyond repair. Asurion replaced it within 24 hours without hassles. They are awesome! I really appreciate the customer service that I received when I called the 800 number to file the claim. The agents were very friendly and helpful.

Customer service was great. They were able to answer my questions and get my new phone shipped! Got my phone the next day. Wow! Very quick! Was taken care of but, their deductible are too high for the insurance rate I pay monthly on my phone bill!

The phone was replaced within two days! Very impressed with your service! Would definitely recommend your service to others! Very satisfied with the way in which serviced! Filled out information on loss, happily received new phone following day! Excellent service! Surprised at how quickly phone was replaced!

Super fast and helpful they sent me emails to keep me updated on everything. I'm so glad I had the protection plan. I recommend everyone to get the protection plan it's well worth it in the end. I have been a long time customer with Verizon and never had any issues with them!

I still can't believe how fast I received my new phone after contacting you about my problem. I have high praises for your company. A job well done. Thanks again. I got my phone wet while fishing. The gentleman at the Verizon store was one of the best to assist me with my problem.

I was very pleased to be shipped a replacement device so quickly. The replacement worked well and was straightforward to set up. However, I had VERY BAD experience after sending my old device back. I repeatedly received emails and phone calls telling me that I had not taken all proper steps to deactivate the old device (when in fact I had done everything properly, and I had confirmed that with a customer service rep). It took multiple calls on my end to have the repeat calls and emails terminated.

Representative was friendly and helpful. She listened, identified the issue and took the necessary steps to ensure a resolution. Service was unbelievably fast and simple. Representative made a not-fun situation become tolerable. I don't advise losing your phone in a remote cow-concern, but if you do, Asurion can save the day

There was a fast turnaround with friendly customer service when I had questions. There were easy step by step instructions to activate the new device, clear the old, return instructions, and packaging provided with postage. It is worth the cost of insurance. Thank you.

Very fast and accurate service. No hassle no gimmicks. Straightforward and most of all keeping their word. I received the replacement when they promised that I would receive it. Overall very satisfied with this insurance. I would absolutely recommend them to my friends and family. Thank you!

I did receive the new tablet promptly. The instructions for disabling the device before returning it did not work for me and brought me much angst. After a number of follow-up inquiries, someone from your office called and told me I would not be responsible for any fee ($500) associated with my inability to disable the device. The deductible ($125) after I paid for repair insurance was very high in my opinion. I just bought another tablet and you are once again the insurer.

My phone was replaced in a timely and expedient manner. I was happy with my experience. The people at Verizon were very helpful as well as the person I spoke to on the phone at Asurion. I would recommend this service to anyone purchasing a phone.

When my husband dropped his phone l worried that l would have to purchase a new iPhone. Then l remembered Purchasing insurance through Asurion. Within 48 hrs we had a replacement phone. So glad l purchased the insurance through Asurion. Thank you Asurion!

The replacement iPhone 6 also had a screen issue, but I was tired of dealing with the problem and just lived with it. There was a noticeable white line down the center of the screen. The home button also wasn't aligned properly and made a "clicking" noise when pressed.

The process was very simple. I went to the Verizon store and they submitted the claim. In a couple of days I received the new phone. It was simple and easy to hook up and turn on and with the old phone I only had to drop it in a bag and put in the mailbox.

I was on vacation and was the victim of pickpocket. Asurion to the rescue. Thanks so much for your help. My husband was able to make all the arrangements and my phone was waiting for me when I got home.

Had to use my plan to replace my phone. Did everything over the phone, received my new phone the next day, set it up and sent my broken phone back. All went as planned. No complaints at all. I would definitely recommend have this insurance on your phone. It is well worth it.

Great customer service with no issues or problems. The claim form was easy to fill out, understand and submit. My phone replacement was sent out the same day and I received my phone the next day!!! I am well satisfied with everything!!!

This doesn’t happen to me, but then gravity decided that my impeccably cared for iPhone 7 Plus was due for an impact with my ceramic tile floor, just as I was switching between cases. Happened Sunday morning, replacement device was sitting on my office desk Tuesday noon. Deductible for mine was $200 which wasn’t low but still reasonable for the type of device and I’m happy I carried a policy. Would recommend anyone with higher end phones to insure and I’d trust Asurion with the task again.

Quickly shipped phone overnight to me! Service was very expedient with no problem! We were very pleased with the service! Glad we had the replacement option on our cellphone plan! Thanks for offering us this option because otherwise we would have had to purchase another phone.

Monthly fee is high enough. The deductible is outrageous. I pay over $40 a month. For the deductible to be nearly $200 seems atrocious. Fast delivery though and easy to submit the claim information. Just seems like there would be a more affordable option.

I've actually had 3 claims, the first was a broken screen, and the last 2 were due to technical problems. Every time, Asurion employees were super helpful, nice, quick and made it a pleasant experience each time instead of the usual nightmare. Thank you so much, I have nothing but good things to say.

My replacement device is great. Working condition is like new. I have an iPhone 6s Plus 64gb and it truly is like the original phone I purchase so I haven’t skipped a beat with my usage. I really appreciate the service Asurion has provided to me, and I’m glad to have the protection and security I need.

Service was excellent. Only complaint is the rebuilt phone battery does not last very long. Otherwise it was a seamless experience And the phone seems to be operating well except for the battery problem. Perhaps you could put new batteries in these rebuilt unit you are shipping out. Thank you.

Experience was FABULOUS. I was afraid to even start a claim, figuring it would be a long, complicated process. Not at all! Super fast from start to finish. I would totally recommend, and have even told others how wonderful it was. That's something you are rarely able to do.

I covered my Garmin watch with Asurion and it worked as advertised. The process was a bit slow but it did work and I received the services I paid for. I'm currently using again on my new Garmin watch, and I would definitely recommend to my friends.

My phone screen simply stopped working after the glass was replaced. Asurion was quick to respond, sending me a new phone within a day and helping me to return the broken phone. Overall I found the service to be fast and friendly. Worth paying the insurance on the phone for the last few years.

The experience was good. The replacement phone was not. It has visible dots on screen that are damaged, and speaker is muffled. Not happy. Don't have time to replace since I use phone every day for work. Currently frustrated. Don't want to have to wait for new phone. What do I do?

Getting the replacement was quick and easy. However, I have been unable to get in contact with anyone to assist me with removing the phone from Find My iPhone. I believe I have but keep receiving calls stating I have not. This is my only issue. Otherwise I’d give you the full 5 stars.