Asurion Reviews

I was extremely happy with my replacement device! Especially how easy the process was to file the claim for my phone. Even more happy that my replacement phone came so fast! We have never had an easier and better experience.

Great customer service, very informative, kind, was so easy in resolving my problem. I'm very happy, didn’t get the color that I purchased, it was a limited edition, but I’m very pleased with the whole process, I got my phone very fast. Thanks so much.

Phone replacement was quick and easy. Asurion Customer Service was helpful and answered all of our questions. Online replacement process was user-friendly and Asurion provided detailed instructions to follow including all links & contact numbers. Replacement phone was received the next day. Excellent Service!

Fast efficient service that I appreciated. I'm happy I wasn't without my phone no longer than 24hrs. I will recommend Asurion insurance to all who have phone service with Verizon and AT&T. Thank you again for making it accessible, affordable and easy.

The process of replacing my damaged phone was easy. A new phone arrived the next day and I was guided through the transfer process by a friendly, patient representative on the phone. The process of returning the damaged phone was also simple and quickly accomplished.

Navigating through phone automation could be made easier by giving an option right up front to talk to a rep. Once I was in contact with a representative they were very helpful and my replacement phone was delivered to my front door the very next day. Very satisfied with transaction.

I had my cell stolen. I was unaware of what my insurance would cover, until I spoke with them. I was very surprised and happy to hear I could have gotten my Galaxy s8 + issued. They could not have been more helpful getting it set up and activated. I received the new phone the next day after speaking with them. I now know I can call them for any problems I may have with the service. Everyone was so patient and helpful with my concerns. I love them.

For fast accurate help, choose Asurion. They accessed the situation and did the best solution for us. Our new phone arrived in less than 12 hours. The phone was in perfect condition and the team assisted to get the phone up and running.

Easy to find, complete & upload paperwork. Phone came w/ no problems & was easy to assemble. Not sure why we have to have a tech walkthrough w/ me on the phone on how to set up a phone that I already had. I feel like having a tech help you to setup should be an option, not a requirement.

We have my grandson on our plan and without your insurance, he'd be in big trouble. :) The first time was the screen, and the second time a stolen phone. I'm not looking forward to what's next. I also had to use you for my phone where the screen went blank but still had sound.

I needed my phone replaced, call Dasher in cuz the screen cracked, cost me a $90.00. Wish I could just had it replaced but it's better than $300 to $500 for an upgrade. The phone seems to be working good so everything is good and I can hear you to have my phone insured by Asurion. Thank you for the prompt service and getting me my replacement phone.

This company only cares about taking your money. I received a replacement iPhone for one that had broken from regular use, they sent me a refurbished phone, so you basically pay all your insurance fees and then your ridiculous 150-200 dollar deductible for a phone that is now outdated and then they don't even send you a new one.

I have been going back-and-forth between this company and HP over a laptop that was sent to me as a replacement. HP tells me that my laptop is Debranded! Still they cannot help me. I have dealt with this issue for five days going back-and-forth between these two companies. I will never ever ever use this company again. Asurion and HP GET YOUR ** TOGETHER! I am stuck in the middle over a replacement laptop that I had no choice in getting!

They were great. It all happened while out of state and within 24 hours we had new phone delivered to where we were staying. It was my mother’s phone and they were very patient with her on getting new one set up.

My experience was a great one! I love that I purchased my phone online due to it being damaged (screen cracked) & the replacement phone arrived the next day. It was a fast process! Also, the customer service at the local store was great! She assist in any way that she could, she also answered questions that I asked and gave me a pamphlet with the contact info to call or go online to do a phone claim.

It was fantastic, fast and proficient. Great people to work with. Had my device back and was back in business within the time allotted. Also received help to make sure everything was going smoothly. Does professional support. Was right on time. Thanks.

When I call to report that my son had drop his phone, well on a ladder and on his way down he step on it and crack the face. They said no problem and send a new one. I was very satisfied with the service.

Very fast shipping and on time. The box was a little banged up but my iPhone was still in perfect condition. I would recommend your service to more people to get for their phones. I like how I could track my package as well.

It irreparably pretty prompt. Y'all did a very good job. Wasn't bad at all. I would use it again if I had to but hopefully I don't have to use it again. Hopefully my other phone got back to Robert that. But everything else seems to be fine. I'd recommend you to other people.

Most technicians were very helpful, but particular tech (Dawa) was very practical and patiently walked me in the process as I execute the different commands in bringing back my programs from my old cell phone. Dawa's approach in guiding me was very effective. Thanks.

My phone got damaged on the weekend on a Sunday and Asurion customer service was closed. I saw that you can put a claim online so I did I received my replacement on Tuesday. I was very grateful I thought the service was very fast. I will Definite use Asurion again.

Thank you very much for such prompt service and getting my daughters phone here so quickly and hers got stolen. I guess I wonder why her phone that was stolen cannot he tracked to whoever stole it? Especially after she called the police.

Very great company to have on your side when it comes to your cell phone. I shattered my front and back glass on my IPhone X. I called an iPhone repair store. They told me 400 for just the front glass and can’t do anything to the back. Asurion got me set up with a new phone in the next business day.

Very quick and professional. The only issue I have is when filling out the online form, I can NEVER complete it without having to call in to complete my claim. It would help a lot if I could just complete the whole claim without calling in!

The process was relatively easy. I was able to make my claim online, just before the weekend, and my replacement phone arrived on Monday. The ProTech folks, who I had to call to activate it, were very friendly and competent.

Very fast service, easy fix with 0 downtime. My only issue was the included sim card didn't work, but my original did. I hope to not need your services again, but wouldn't hesitate if I did. Overall I'm very satisfied.

Asurion is great, the process was so simple and they made sure to make me feel as if I mattered. The automated phone system was easy and I had zero problems following the prompts. I will continue to use Asurion because they make things quick and easy.

Somewhat clumsy process but hard-to-hear Asurion rep did his best to expedite my phone to me. Bottomline I had the replacement within 48 hours. Replacement was fast and accurate. AT&T rep helped me with proof of accident and identification submission.

Great response time, it actually took ME longer to mail phone back to them than it did for me to receive the new phone. Very satisfied. They made the whole process of being without a phone non-existent. Hopefully nothing happens to my phone but if it does I'm definitely confident that the situation will be handled the same, professionally & promptly.

This was a quick and easy process to file the claim and I received my new phone within a few days of the claim. I would definitely recommend to anyone. Thank you for the quick and fast service. I really appreciated jt.

My Samsung Galaxy 8 has been giving me problems for several months and is getting worse. It takes 6 hours to charge, doesn't always hold the charge and the screen freezes up and I have a problem with hearing people I'm talking to with the volume totally up. I had my hearing checked. It's fine. It got to a point that I decided to have it fixed. I pay every month for this insurance. I went online to Asurion on April 2nd. I was told online I didn't qualify for a claim. I called Asurion and spoke with Melissa or Marissa who I felt talked down to me. She asked me when the date the problems started which I didn't know. It's a problem that has been ongoing getting worse. Also was the phone dropped or water damaged and I didn't know that either. It falls occasionally and could have had water damage.

Great service. Our problem phone was replaced and delivered to our address the next day... This is a work phone and is also used for personal use as one family member is very sick... and a phone is very necessary. The staff at AT&T was also very helpful in solving the problem and then download our information to the replacement phone. Thank you.

I received my replacement phone within a couple of days of reporting my phone being stolen. I am very happy with the great service provided to me. The phone that I received worked perfectly when my service was reconnected. Everything was great.

Everything was good. I didn’t have any issues with the process overall. My refund has taken a lot longer than expected but otherwise everything was great. Everyone I talked to was friendly and helpful. The phone was shipped quickly.

Claim entered on Wednesday 3/27 around 5pm. Technically I should have had a phone 3/28 Thursday. I gave it until 3/29 before I started to get worried. It's now 4/3/19 and I have no phone and still no tracking number. I have spoken with a different rep on Friday, Monday, twice on Tuesday and now again tonight. I continue to be given the run around. Everyday I am told my replacement phone will arrive the next day, nothing.

Tech was very knowledgeable and professional. The problem was not easy to diagnose and took quite a bit of time to eliminate possible sources of the issue. The phone would not process updates even after a reset to factory settings. The claim process went through very smoothly and the replacement was received in a couple of days. While no one wants to go through this, it was a pleasant experience.

Thank you so much for the help and I appreciate it. I never had a phone stolen before. This is the first time I ever had to do this. Thank you. And everybody I talk to with y’all it’s very nice and Polite and very friendly. Thank you again.

I am so happy that I kept my device insured with Asurion. When my phone just up and quit, I took it to the local AT&T store to have them check it out. It didn't take them long to tell me I needed a new phone. When I got home I remembered that I had been paying monthly for insurance on that phone. I went online and quickly filled out a claim form which was very easy to do. Asurion got back to me quickly and sent me a new phone. The phone was discounted and no shipping was charged to me. The new phone arrived in two days and the support group was great at getting me set up and back to normal with my new phone. I plan on keeping this phone insured also. Thanks Asurion.

The device arrived promptly and in great condition. Great service for a great price, and I loved that the instructions inside about how to activate the device and send the old one back were so clear in addition to providing everything to ship it back with.

The service the agent provided was awesome. I only wish she had a direct line so that she could help me anytime I call. She was very professional and she explained everything to me in detail. I wish I could remember her name. Good job dear.

Placed my claim on Friday and received my new phone on Saturday. Wonderful customer service and great new phone. The new phone came with a very nice new case and it is great case thus far and very satisfied. Thank you.

Good product and great service. Thanks for such a great job. Would want all that I know to take advantage of this great plan. Asurion, a great idea, and well worth the money. Only wish there was a way to upgrade to the phone that I love so much, the Samsung Note 9. Would love to have one of these phones.

My name is Trevor, and I have to put this out there about my experience trying to get hired at Asurion at 6605 Grand Montecito Pkwy, Las Vegas, NV 89149. I feel like I'm being disrespected by this company. Because I've done this Interview process too many times with them, and never get hired past the 2nd interview. I have plenty of experience over the phone, and in Information Technology. I do not understand why they did not hire me again for the 4th or 5th time. I'm sick and tired of that "lack of transparency" from them on why I didn't get hired. I give them 2 thumbs down for this. Extremely dissatisfied.

When we realized we had insurance, we filled out the form, called the company and we received my husband's replace phone very quickly. It was easy as pie! Then we sent back the old phone and waited for them to let us know they received the old phone.

I needed to replace my broken phone asap and I had the new phone in no time. I am very pleased with the customer service you provide and do appreciate the assistance I received. Thank you so much for providing exceptional service.

Service was prompt and we received the phone within a day. Also the person helped to set the phone. Good experience. My daughter phone was stolen, so she was happy that she was online within a day. Thank you.

Very pleasing and very kind. Service is extremely professional. Tech was very patient and very kind. She took the time with me to make sure I was pleased and that all went well and that my new phone was working correctly.

Great. I was helped to my satisfaction and in a great timely manner! The person I talked to was very helpful and they shipped my new device the next day and helped me set it up when they said they would.

I’m pleased with the service, my device is sent to me in a timely manner, and customer service is a pleasure to work with. I will always see I use your assurance in providing the protection my product deserves. Thank You. Stephen ** Aka Santa Steve.

With teenage children I have had the need to file claims on multiple occasions and the service is always great. We received our replacement device within two days and setting up the new device was very easy. I definitely recommend to ensure that devices are covered. I definitely rest easy knowing that my family's devices are covered.

Going through the insurance claim, I kind d.c. if thought they were going drag it out but they were very descriptive with directions on process of getting new phone. Polite. Very accurate. Overall I love my new phone and service provider. Will definitely spread the word!!!!

Updated on 04/06/2019: Finally got replacement phone and had to speak to a manager to get it activated, on my previous review they private messaged me for my phone number 3 days ago to resolve the issue. Guess who hasn't called me???

So now they are closed for the evening. That's great, because their website is terrible. Now I have to wait 3 hours for review and hope it doesn't cancel as I try to navigate it. Insurance not worth it. Don't waste your money. 6 hours of my life already are gone. Maybe you don't have anything else to do. They keep giving me a phone number to call. Wouldn't it be great if I had a phone that I could call and complain in person. But I don't. Because if I did I wouldn't need to submit a claim. Don't buy in. The 1000 to replace my lost phone would have been worth it. And I'm really not a robot.

I gave them an iPad Pro 128 Go. They gave me back a iPad 6th gen. I don’t feel that was right. The person said I chose it. When I know I chose the wrong one called and said it was wrong. And was assured it would be taken care of. But never was. I won’t ever deal with them again. Back to Best Buy for me. Be aware of their customer service. They lie.

I submitted an online claim and my daughter's phone was here the next day. I was able to do everything completely online and didn't have to go through the whole customer service thing. Everything went great! It was easy and simple.

Asurion's process is fast and easy. We went to the website to report our claim, they asked a few simple questions about the damage, we paid our deductible and we have a new phone the next day. Asurion is top notch and I would highly recommend their service.

A very easy transaction. I would recommend this company. It was very fast. I am happy. Thank you. I reported my damaged phone and it was replaced within a few days. It was also easy to return damaged phone. I am glad I had this insurance company.

I got my my phone the very next day. That was cool but I still feel like if we walk-in the AT&T store and our phone is broke we should be able to get one right there on the spot because I might be in another state and need my phone for anything but overall my service was quick.

I am happy with the help I received. My phone came the next day. Each customer service rep was pleasant and knowledgeable and fast. If they didn't know the answer they was able to find the correct answer. I am well pleased. Thank you for all your expertise and help.

Our claim was handled quickly and efficiently. The representatives we talked to were very helpful and courteous. We received our replacement phone in one business day. The return of our damaged phone was also easy. I would recommend Asurion to others.

Yes I would recommend your services. I have used AT&T for as long as I have had a cell phone. I quite happy with your services & devices. I look forward to continuing to use your products. Thank you very much.

My phone was sent to me overnight??? Great service!! Thank you. I am very impressed with how quick I received my phone and how helpful your customer service works! They were very friendly and professional. I would recommend Asurion to family and friends.

The insurance replacement process was simple and so fast! The staff were helpful and process simple. I was delighted with how easy it was to replace my phone after I dropped it and the camera didn't work. I simply completed the affidavit and then submitted it online and instead of 3-5 business days, the replacement arrived on Monday after the claim was submitted on Friday.

The only problem I have is having to pay for a phone why it wasn't my fault that it stopped working. If I am paying for insurance I don't feel I should have to pay anything. The malfunction was not my fault.

The service representatives were very helpful. I enjoyed their help. They had patience with me and I call them back again because we couldn't delete or erase information on the phone and they still help me. Your service people are very great at what they do. Thank you.

I was very worried when I first started the process but the process was very smooth and easily and my replacement phone came quicker than I could expect. What else can I say? I’m very happy and now I can start moving on with my life and so having to worry about my phone being cracked.

Outstanding, first time I have had to get a replacement and I was pleasantly surprised. Got my replacement in a day and half dreading the process of saving everything to the replacement. Laid one phone next to the replacement and everything except my music transferred, and I understand that is an Apple problem.

My husband fell and broke his watch within a few days I made the claim and a replacement was sent next day! Everyone I spoke with was helpful and courteous. Their follow up is 5 star would absolutely recommend them!

Very good insurance company. My case has been solved very fast and without any problems. I'm very satisfied with the services, with the speed of processing, with delivery time and would recommend Asurion as an insurance company. Thank you very much!!

I have had my phones replaced both through the web portal and through phone customer service. Both methods are relatively painless and only takes a few minutes (5 minutes or less in my experience). Just tell them what happened and what's broken and BAM! there's a replacement phone at your door.

I needed help with my phone today and through Verizon's website, I was put toward a tech coach chat screen. The employee there, Nathaniel, was very slow and condescending through the chat process. He told me that the voicemail app doesn't work unless wifi is turned off and cellular is on. This is not correct as I've used the phone many times with both wifi and cellular on. He said "well this is a different circumstance, it happens." His comments were like this throughout the chat. I asked him nicely to please refrain from the attitude. His response was "I don't have one." I asked for a supervisor to enter the chat or call or email me back. He said there was no way to make that happen and to call *611. So he was pushing me back to Verizon where he knew I wouldn't be able to lodge a complaint. I finally figured out that he didn't work for Verizon, he worked for Asurion, and that's why he had the poor attitude.

Phone delivery was fast. As far as helping get my iPhone active, not so much. On the phone for nearly 45 mins and the rep tells me that the phone is activated and that I had to take the phone to AT&T, because I got nothing on the screen. He dont not say anything else. Took it to AT&T and the salesperson had it on in 2 mins, it was a bad sim card.

Perfect 10 all around. I couldn’t have asked for a quicker and easier way to fix my broken phone screen situation. I chose to go the route of a new phone, and since I hadn’t made a claim before, they gave me a 50% off deal on the new phone. Finally, insurance on something that I see the benefits of paying all these years.

I've had Asurion insurance on my phones for the past few years and each time I've had mishaps or difficulties with the device their services were fast and easily accessible. Would recommend for coverage on your phone. They have coverage for other devices that I trust would be as reliable as their phone services.

I filed a claim and then called customer support to verify my claim went through with no issues. I then asked what to do with my broken phone and was told by the representative that I did not have to return it. I received no return packaging with my new device so I thought the information was accurate. I then spent $285 replacing the screens on the broken device. When called to get the phone unlocked, I was then told I had to return it and the information in was given was false. Asurion made no effort to rectify the situation. Now I'm out almost $300 and was basically told "oh no, the info you got was wrong, but thanks for fixing our equipment for free!" This company is very vindictive and manipulative and never have I ever been taken advantage of by company. Absolutely appalling..

Very good and fast shipping. It’s a great company. I have nothing but great stuff to say about your company. And thanks for I recover my phone within the next day I called you guys. It only took one day to get to my house.

The first claim-the phone was believed to have damage to USB because the phone would not download any upgrades from all suggested actions and was submitted as such. However, as prompted on the online submitted claim, Verizon suggested online to file as a warranty claim. Upon completing the claim as warranty, the representative stated if there are any damages on the phone we would be charged more - (than if we had submitted a damage claim) so, we called and had the claim submitted again as a damage claim. The representatives helping did a great job changing this over and not incurring issues with the return. It went smoothly. Thank you. The bottom line is whatever the appropriate claim type, we received a working phone and no additional costs were incurred, other than submitting claims time.

My phone screen got cracked and a couple hours later went black and I couldn’t see anything to operate. Your customer service was extremely helpful and efficient through chat on your website. My phone arrived to my door step in less than 24 hours. The whole process was very easy. I appreciated the ease and efficiency.

This was a great experience. It was fast and accurate and my new phone made it to me within 2 days. And I wasn't without a phone for long at all and It was not stressful. I was able to do everything through my phone.

Happy w/ the coverage and processing of the claim but when I look at the premium paid to receive a refurbished phone I have to question the value of the service. It would be appreciated to receive at least a new phone of the same model as the one being replaced.

Great timing, great pricing, thank you the screens of my son’s cellphone were broken and they sent me a new phone. I like the fact that I did everything online and it was very easy and friendly. The deductible was $200 and they gave me 50% discount. I will definitely recommend to a friend, this is like my fourth time doing this. Great experience.

The process was easy to do via computer and the phone arrived the next day. Fast and friendly. The only complaint I have (but was out of your control) was that I needed to change my address for delivery but your system was updating the 3 times I tried to reach out to you. Overall fast friendly and easy!

Fair and fast replacement. Phone was just replace prior within 2 weeks and got damaged a second time. Delivery was within 24 hours, online claim was simple. I would recommend, anyone with a phone have insurance. I’m very satisfied with my policy and the replacement phone I was issued of being the same style.

The AT&T representative was Quick to answer the phone and she was kind and professional asking me necessary questions and getting the process over with ASAP and that was much appreciated. The turnaround for me to get the new phone was under 20 hours. Thank you for that.

I gave 2 stars due to the two "Customer Service" representative's politeness and, once the claim was approved, the speedy shipment of said replacement. However, not everyone has access to a printer/scanner to print, scan and upload forms just for a signature. That halted my claim for A WEEK, among a few other ridiculous "requirements".

The reps I spoke to were very nice and helpful. I was disappointed that I was unable to get the same phone as durability is a key reason for getting the original. Hopefully, with a case, this one will be as strong.

My device was taken care of in a timely manner and the service was top notch. I would recommend you guys to my friends and family. Even a stranger that has my same carrier. I will continue to use Asurion as my insurance for all my devices that I have.

Your ProTech team of Danielle, Mathew, and Talon went all out to be helpful but your advanced tech seemed as if he couldn't care less and said to call Samsung. Actually I was able to fix the 2 issues myself later the same night that I asked help on from him. Hopefully I don't find any more issues on the phone so I can send the old phone in soon since I need it to be sure the new phone is completely ready.

Fast shipping and easy to used the website love the service and phone works perfect, I would definitely used the service again and again, fair price for the phone. I would recommend this service to anyone to used. They would love it also.

After having to call and clarify the claim everything went smoothly and quickly. The cost of replacing a cellphone is well worth the cost of insurance. The customer service representative was very friendly and took the time to explain everything with the process for getting my replacement phone.

Did a awesome job getting my phone. Just wish I would have had instructions on what I was suppose to do for returning the defective phone. Very happy with how my new phone came packaged and how fast everything was done.

This was so easy & hassle free! The time of delivery was the best. We couldn’t believe how fast the replacement phones came in. I would recommend using this to all my family and friends. Thanks for the prompt claim.

I needed to get my pair of gloves replaced after they ripped and I decided to file a claim with an agent. Never file with an online agent. They jack everything up, they decided it was a good idea to put in a random person's name. What am I supposed to do now? Waste of time and money!!! I can get anything done with this pointless system. Put in all my personal info and only my own and what do you know, some random person pops up.

My daughters phone was stolen called morning after phone was shipped 2 days later. Appreciate the discount I got due to time I have been with AT&T and there have not been to many claims filed I still feel there should be a greater discount.

Phone was lost stolen at about noon 26 March - was up and running by Thursday evening at 8 pm. While this may not be what modern people unwillingly (or willingly) addicted to their phones can deal with, I found it to be a very fast fairly simple procedure.

Waited around all day on a beautiful Sunday for them to call me 20 minutes before my deadline to tell me that they hadn't got the parts in yet. Never using this again. Work two jobs. Not a very flexible schedule. Have to wait a whole other week to get my screen replace. One star.

My phone was stolen. I got a replacement phone the next day and they helped me get everything back that was originally on my stolen phone. They even called me back later that evening to see how everything was going and if there was anything else they could help me with. They did an awesome job! Very please!

Everything went the way it was supposed to go. My new phone came in a timely fashion and I’m sending the other one back today. The old phone is on the way back to you guys. Thank you again for all of your help. It’s a lot easier to get my job done when my phone actually works.

They were very helpful and knowledgeable and any questions that I had they would answer. They were patient and got me through the activation with no problem at all. My phone came right away. They came the next day and it was good.

Asurion replaced my phone with no issues when I had a problem. They were fast and accurate. I was able to do everything online and they sent confirmation emails to let me know the claim went through and when I would be receiving my replacement phone.

Asurion was very easy to use and then had my replacement the next day. The online paperwork didn’t take but 10 minutes and then was able to take pictures of the paperwork I needed to fill out and submit them back.

Phone agent was friendly and efficient. The replacement phone was very good. Delivery was quick. Return of the damaged phone was easy. I am a very busy person, but I did not feel that this took a great deal of my time. I was very pleased with the experience.

I was very pleased with how Asurion handle the lost of my phone. Asurion took my information and the next day I had my phone as well as helping me get my new phone activated and making sure that everything was ok. Thank to all the staff at Asurion for caring and a providing great customer service.

My son did have a working phone within 24 hours. The reasons for not giving 5 stars are: His exact phone was "no longer available" so we had to pay extra to upgrade the memory or pay for the next generation phone. The representative, that helped with setting up the new phone, spoke to my son like he was an idiot. He is 24 with a college degree and has had a cell phone since 13. He mostly had it done by the time he spoke with her. Other than that, exactly as expected.

Customer service was friendly and efficient throughout the process. Filing the claim was simple and the replacement arrived the day after claim was filed. Much better experience than I have had in the past! Nice to see a company improving their service - doesn’t happen often in today’s digital world.

Everything needed was online to take care of the problem. I wasn’t aware of the copay for getting a replacement phone, but it’s better than not being able to afford a new phone. An improvement would be to download the form to an app that could be typed online and then submitted back online without having to physically print out the form and then submit it online.

The associate was friendly, knowledgeable, and reassuring. I had my replacement phone in less than 48 hours, it probably would have been the next day but the initial call wasn't completed until after 6. The agent explained that they stop shipping at 6.

Great service. My claim was done in less than 5 minutes online with no issues at all. My replacement phone was delivered the next day with everything needed inside to easily return the damaged device. Would highly recommend to others. Fast, reliable, all around great service.

Phone was delivered timely. Expert assistance was available and helped with installation and retrieving information from my lost phone. Thankful for the accommodation and speedy service. Asurion Insurance was worth the investment. Never knew I was needed it. My cellphone is an important part of my daily activities and keeps me up to date.

When I finally received the phone all was good and smooth. The trouble was the run around trying to get help. 2 locations sucked. Twin Falls Idaho and the mall ATT in Boise Idaho and Apple store in Boise mall was useless. The only great help I got was Mattie at the outside store in Boise. She was fantastic. Without her I would have thrown the phones away and sought another company. She saved us all. Only thanks is to Mattie.

Jacki and Brian were fantastic. Very caring and responsive to my questions. Jacki even called me back after he transferred me to an AT&T person who provided poor customer service. He connected me with a better rep.

I filed my claim with the AT&T team in Barstow on my way back to Vegas and got my phone QUICK! Great service. I thought having insurance was not going to be worth it, but I am soooo glad that I got it.

Thank you, for such a great service. I got my phone in 2 days as promised. I would definitely recommend my family and friends. The Customer Service is great. They answered all my questions and concerns I had about my damaged phone.

I'm purchasing a DeskCycle 2 for a friend who is hospitalized. Couldn't get the sale to go through on his credit card so I am paying and he will reimburse. Asurion option came up for an additional $22 for a 3 year coverage policy and knowing my friend I figured I'd get it. However, it clearly says not available for "gifts." This is not really a "gift" but rather on behalf of a very disabled, blind, hemiplegic friend who is currently hospitalized. I have tried extensively to find a number to call or something similar to no avail. Their online customer help page appears to be malfunctioning so I am going to go back to Amazon right now and place the order for the exerciser and hope someone from Asurion might allow me to purchase the extra coverage for him once they review this. Closing off as Sue buying on behalf of Jim since there is no identifiers at this review.

This is my second time using Asurion & they never disappoint. I got my replacement phone the very next day hassle free! I would definitely recommend Asurion to all my friends & family. The process was so quick & easy. I almost forget I have a replacement phone!

We are very happy with our experience. Starting and making the claim online is great!! Had our new phone the next day!! Thanks for all the good work!! It was a fast and easy transaction and returning the other item is just as easy and fast!! Thanks again for all the good work!!

I had to file two claims, it was no fault at all of the asurion reps. The first package had gotten stolen. The lady I spoke with was kind and understanding. She recapped the call to make sure she didn’t miss anything. Great customer service.

Phone arrives next day! Brand new phone and I'm very pleased with the speed of service and the phone I received. It came by FedEx and I could track my order every step of the way. The lady knocked on my door to let me know my package had arrived.

Fast and easy process. No problems. Was grateful for the discount due to no claims in 12 months. I am glad I have the insurance and even switched to the multi phone protection to ensure coverage for all my devices. Will recommend to friends and family.

Phone came overnight. Subthe phone arrived overnight. Customer service are awesome. Submitting claim form was easy. Only problem was deductible was very high. AT&T told me that I should have received a discount with Asurion. But I did not.

My phone works perfectly and it got here so fast! Thanks, Asurion for being the best. I also filed my claim online without a hassle. I think it’s better filing a claim online than speak to someone on the phone.

My phone was stolen and did the online clam. I thought it would be difficult but it was not. Got my phone the next day. It was easy. I have also made claim by phone. Online was easier and quicker for me.

Great job, I got my replacement device the very next day from when I submitted my warranty request. Everything was great except for the protective packing sleeve used to mail the broken phone back to you guys was broken, I didn't have anything else to put in the box with the broken phone. No problems other than that! Thank you!

My problem was taken care of fast and the customer service representative was knowledgeable and helpful. I was impressed with the way she handled my problem and got my replacement phone to me the very next day. The instructions were very concise to set up my new phone. Thank you.

I received my phone next day no problems... I just wish we are able to change the type of phone you're receiving... you're paying 200.00, I think we should be able to change brand. I wanted a smaller phone which should be cheaper for you. Hope that you change your policy for customers to be free to do that. Thank you very much.

Quick and accurate and had no problems with the insurance claim. Friendly and courteous with any questions when I had to call them. I have had no problems when I have ever had to file an insurance claim with Asurion company. I appreciate all the help they have given me in the past.

I had a phone that would not hold the charge. I replaced the battery and it did not help. I called Asurion and they replaced my phone immediately. The rep was very helpful and professional. I will keep Asurion as my phone insurer on my three phones.

Everything was great! Super easy to file claim and arrived the next day! Phone was packaged nicely! I would definitely recommend filing a claim for a lost or stolen phone to a friend or family member. Everything was very quick and easy to do.

We had a great experience with Asurion. Fast delivery on my new phone. Great customer service. We didnt have any problems on submitting a claim. They constantly kept in touch through email to make sure that my claim was completed properly.

Very good??? And a replacement phone was received very quickly. A great experience and would recommend this service to my friends and family. The website was easy to follow and had all the answers to my questions. This was an awesome experience.

Phone was broken. Filed the claim and got it the next day. Stopped by ATT and they helped me set it up and box up the old device and I was on my way to a new life with my new phone. Oh how wonderful it was to have an unbroken phone in my hands to go through life with.

Thanks again.

Destiny was extremely helpful getting me to set the phone up. Could not have done it without her knowledge! She was easy to understand and was very patient with me while I was moving through the options on the phone.

Thank you for the quick service. I'm paying too much for this phone to be badgered about petty details. This was the first time I have ever had to use phone insurance and you made it very easy to get through.

So my kid dropped and shattered my iPhone X on a Monday. I called and received my replacement that Tuesday so Asurion is ** A in my book! 5 stars. I'd highly recommend. Excellent customer service... very professional.

This was a stress-free process. Customer service was patient, knowledgeable and friendly. Tech support was helpful with the information transfer. Phones arrived in two days which made having to be without our phones a little less painful. New phones are taking some getting use to be, it's fun learning all the new features.

I live in Chelan Washington. My phone screen broke, phone functioned. I called Asurion to find out where to repair screen. I was told to repair screen was 20 some dollars, which sounded great, but there were no service providers in my area to repair screen. Consequently, I would need to send/mail my phone in to be repaired, I can not be without a phone for 3-4 days. My husband has Parkinson disease and my daughter MS, I need phone. So, I reluctantly had to purchase a new phone to the tune of 150.00 or so dollars. I am not happy with this solution. I would like to be compensated in someway. I was penalized by my zip code.

Service was easy and seamless. I am happy I protected my device with Asurion. Got my device in 24 hours and it worked perfectly. The system is easy to use. And I would recommend all my friends and family to use this service.

It was very easy to file a claim and I receive the new phone quickly. I was not happy that they could not replace my red iPhone. I was also very happy to receive a 50% discount. I would recommend this to everyone.

Phone came completely dead. Took 1/2 hr to charge just to get it turned on. Could not get the sim door to open. Went to local AT&T store and they were able to open it and get SIM card added. Once phone turned on worked great.

I thought it was handled great, no problems. With the help of customer support, we got everything changed over. It was really easy to send my broken phone back. I could not expect a better bunch of people to help.

The replacement was fast, was not happy with price. They said warranty just expired to large a down payment. Have never been pleased with AT&T but will hang in until contract is up then will change for sure. I cannot complain about customer service now but was lied to to make me change from T-Mobile, liked them better less for month.

ATT is the best!!! I would recommend ATT to my friends and family. ATT customers that help with getting another cell phone was awesome. My grand daughter was so happy to get another cellphone. I have been with ATT for a number of years.

When contacted, the associate was professional, knowledgeable, and personable. The process was swift and the replacement device arrived intact and excellent condition. Thoroughly satisfied with your service. Hopefully though I will not have to utilize your service again for a while.

Did not have a replacement s5. I never had my phone out of its otter box case and had to pay 75.00 for a used phone only 2 steps up, no choice in the deal, now I had to purchase new case charging equipment, etc. I think we should be given more choices on what equipment we get even if we have to pay a upcharge.

My experience with Asurion was a great one. I received service within a day. One of the best customer service experience with a company I have had in a while. I would recommend this company to others and would reuse them when or if I need them again.

The process was simple and quick. I did have to go to AT&T because the SIM sent with the phone did not work. But this is the second time I’ve used this process and I had to do that last time as well. Either way, it got here very quickly and I was very informed as to where it was through the process.

Fast and helpful, took only two days to receive phone. Wife was pleased with you considering we live in a more remote place and did not think it would be so fast delivery. Which was a great help since my wife is self-employed and had all her clients on the phone that broke so once again great job.

The process was not difficult at all. Everyone I spoke with was very courteous and patient and answered every question I had. I would definitely recommend a friend. Even after I had questions after my claim was filed they were answered.

My replacement arrived within one day. All directions were easy to follow. I was able to easily update the new phone and ship the old, broken one back. I haven't calculated whether the economics work out, but it sure was an easy process. Thank you, Asurion.