Asurion Reviews

Process could not have been easier or more convenient. I was able to place the claim online and get the assistance I needed. My new device came timely with everything needed for immediate use. The return envelope made sending the damaged device very easy. And I appreciated the follow up emails as an additional monitor for the process. Thank you for your assistance.

I will not use insurance again, as I feel the benefit does not equal the cost of, in my case, what was 26 months of insurance payments in order to pay 159.00 for a refurbished phone. Transfering the data was not an issue, but required a trip to Verizon to complete.

Asurion: Was very helpful in the transaction of exchanging the damaged phone to a new replacement. I was very pleased with the service and the quickness of getting a replacement. Although I feel that the fees to a replacement are a bit high I'm glad I have this insurance coverage in place. Every nickel counts in making things work. Thanks.

Asurion performed as expected. Quick service. Replacing the broken phone was fast and easy. Included instructions were clear. I have used the service to replace a phone twice. Both experiences went smoothly. Backup the phone, restore to the new phone, turn off Find-my-iPhone on the old device, wipe it, mail back the broken device, done.

Quick and friendly replacement of phone. Recommend the service to everyone. Easy to track phone from website. Phone was ready to go. I've used this service before and every time I have had no problems getting my replacement phone. Sign up and hopefully you don't need it but when you do it's there.

Great service! Received replaced phone the next day. Instructions and use of site very easy to use. Would recommend anyone having a phone to get this insurance. Well worth the money! Hope I don't have to use again, but thankful to have it. Great Job!

You were very efficient in keeping me posted about receiving my new replacement iPhone. I'm glad I had the insurance with your company. The process was made to be pretty painless. I will recommend the insurance to friends and family.

The insurance process was great. However, the replacement phone that I received is not working as it should. It frequently goes to black screen and the only way I can get it back to working order is to reset it via my computer.

I was very pleased with the prompt service that I received from Asurion! I've purchased this insurance with every phone that I have bought before. It is well worth it! The instructions were easy to follow if you needed to return a damaged device. The refurbished phone replacement was in excellent condition.

Very professional and helpful. I had a problem with getting the "turn off my Iphone" part and I was treated with respect instead of like the idiot that I felt like. I would recommend Asurion to anyone that I know. They took the time to research and find the right assistance that I needed and was very patient with me.

Very satisfied. Good service, great phones, fast Mailing Service. Easy switching phones over and a nice way to mail it back. Easy time at the store, set me right up at the phone number to contact the police. Had my phone out to me no time at all.

My iPhone was stolen from my back pocket while standing in line at a Kentucky Friend Chicken Restaurant in Columbus, Ohio. My daughter and I were at a horse show, watching my horse being shown. I was very upset as all my videos and photos, of the show, were on my phone. I immediately went to the nearest Verizon store to report it stolen. To my surprise, a replacement phone was delivered to my address the next day. I am so glad I had the insurance and could not be more pleased with the service I received. Thank you very much.

Great experience with no issues. Team was helpful and replacement was easy. New phone arrived in a timely manner with clear directions for sending old phone back. Written and oral directions made the process almost dummy proof. Customer service was friendly and helpful. Thank you!

Excellent job! In the past 2 years I have lost a phone and had one stolen but Asurion was great in handling both issues!! I highly recommend anyone who has the opportunity to accept the insurance. It is well worth the cost when you consider the price of outright buying a new phone!

I don't recall receiving an email saying the cell phone was received by you. This is important because I don't want to be charged for a phone that I returned it to you. Otherwise, I have never had any problems. Thank you.

I was hesitant to purchase this insurance on my cell phones, but now I'm glad I did. Very fast response to my claim (new phone in less than 24 hours) - I recommend this plan. Replacement phone appears to be brand new.

The claims process was easy, efficient, and fast. I received a replacement device the next day. The envelope they send with the new device for returning the damaged one was straightforward and easy to use. I am highly satisfied with Asurion's service.

All went extremely well with the phone replacement. My problem was with the delivery of item. I believe it was sent via UPS. They did not deliver to the house, even though they said they did. I was out of town and had to search for an office to pick it up from. Very poor service.

Your team talked me through as to what I needed to do to have the replacement sent to me. I would tell everyone that I know about how quick your team was in helping me to get the proper paper to send in and get the wheels turning for a speedy return. THANKS for an AWESOME job.

Phone was delivered quickly as promised. No hassle but your phone call process leaves something to be desired and I’m not sure the battery in the replacement phone is as good as my NEW phone that I returned because I had an accident and broke it.

Got a new phone in 24 hours. Wow that was so fast. Great job. I would recommend you to all my friends and family. You guys were very fast to get my phone back to me as I need it for work and checking in with my family. Thank you so very much.

My tablet ended up with a cracked screen and went totally nuts! When I took it in to my local Verizon store, we filed the claim and the next day I had my new tablet. Awesome service. Still don't know what caused it but you took care of it with no hassle at all. Thanks for the great and extremely fast service!

When I was told that my replacement phone would arrive in such a short time, it was hard to believe. However, arrive it did, and I was thrilled to get it. I'm not sure whether the phone was new or refurbished, but the screen DOES have some vertical lines that show when the background is just right. I can move the background around, and the vertical lines stay stationary. All of that being said, it's nice to have the replacement phone, even if it's not "perfect".

I’ve had this plan for ten plus years. I filed my first claim and got a refurbished phone that is a piece of garbage. Everything about my replacement is absolutely not worth my years of paid insurance. I will be surprised if this message makes its past all of the delays. Waste of money and time. 100%

Phone was stolen and they were great at getting me a new one in a timely manner. Were able to send overnight which helped because I was on vacation. Customer service was great. Would highly recommend to someone who needs a new phone in my situation.

Friendly, helpful support. Very quick response. I am extremely pleased with my experience and would recommend these services to my friends and family. My phone was crunched by a car and was replaced the next day following my claim. No problems at all. Thank you.

Unfortunately my wife doesn't care about taking care of herself, her phone or anything else in her possession. That's why she has a less expensive phone. Just as long as she can play games, do Facebook and watch YouTube she's satisfied. This is her 3rd phone this year. Lucky for me. I have Asurion. My 13 year old son takes better care of his phone.

The first replacement phone we received did not work. The 2nd replacement phone stopped working also. We invested in a new phone because of the lack of faith in a 3rd replacement. The staff is very nice but the product is not reliable

From the start to end of the process was flawless. All stress was taken away. Every step was explained to where anyone could understand. The replacement phone was received in a timely manner along with the cover. Great job, efficient, timely.

Fast processing and shipping. Spouse was able to use phone again without major delay. Would highly recommend to family and friends. Excellent customer service. Entire process went very smoothly. Thank you for having such an excellent company. Highly highly recommended.

Asurion replaced my S7 within 24hrs, GREAT SERVICE!! The $149.00 replacement fee plus the $11.00 monthly is a bit much. The replacement fee should be lowered or adjusted according to the number of replacements a customer claims within a 1 to 2 year period.

I was never sent a bag so I could mail back the damaged tablet. When I called and requested a bag they sent me a cell phone bag. Tablet will not fit. I now need to make another call for a bag large enough for my tablet. Thanks.

I broke my tablet screen so I called Verizon. They gave me the website and I started the claim. I was very surprised, two days later, my new tablet arrived. Very fast service. I will never be without insurance on any of my devices. Thanks for the quick service.

Nothing short of fantastic. Very easy to file Claim & replacement phone was delivered the very next day. Asurion representative was easy to talk to & answered all my questions. He represented the company well & stayed with me through every step of the claim. I highly recommend! Great experience.

Fast... Easy and best insurance I have ever had. Fast service... easy returns. I recommend to everyone with a cell phone. 24 hour turnaround and had my new phone. Even delivered on a Saturday right to my door. Asurion we will be a lifetime member!

My son's cellphone was stolen. Went on the Verizon website, linked thru Asurion to verify our insurance coverage. Requested replacement for the lost phone, applied online, processed and a new phone was shipped and received in 2 days. The whole experience was painless and excellent service was provided.

The phone quit, was under warranty but not covered as there were small hairline cracks on the back of the phone. Because of that I had to pay the deductible to get a new phone, even though the old phone which functioned perfectly, until it quit. The service getting the new phone after I paid my $149 deductible was great, I just think it was wrong that I had to pay a deductible, the hairline cracks had nothing to do with the failure.

I received my replacement tablet within the 24 hours allotted for that. The problem I have is the charger I received with the tablet doesn't charge it like it should, I have been trying to find the correct charger for it to no avail. I don't know why the tablet came with a Belkin charger that causes the tablet to charge very slowly.

I received a Galaxy S7 phone, did not work right, called back and asked why I am getting a S7 phone when I originally had a note 4. Wanted another note, so customer service was awesome, they sent me a note 5 which I love, except for the on and off button, it sticks, but I am willing to deal with it due to the rest of the phone is great. They took care of everything efficiently and fast, received my phone quickly, returned my phone quickly, and they were very friendly on the phone and personable. I have had dealings with Asurion plenty of time in the past, and found that the last time was exceptional. Will not have a problem recommending Asurion to anyone.

The whole claim process was quick and easy. Did the claim around 7 pm and had the phone on my doorstep at 4 pm next day. Filing is just answering questions about the kind of phone and a little about what happened to it. You can start the claim then come back to it if you don’t finish.

The touchscreen on the replaced phone freezes. We need to return this one as well. I will call this week to find out how to replace a replacement. Other than that, it was delivered quickly and efficiently with excellent return directions.

My cell phone had dropped and cracked the screen. I was able to get a replacement asap which I needed. The new cell phone came the next day. A great way to resolve cell phone issues without having to worry about anything.

My daughter's phone was knocked out her hand at school and it completely broke. Smashed screen wouldn't turn on... I went on to the website when she got home and showed me the phone. The next afternoon she had another phone. Fast and easy service. Definitely would recommend.

It was simple. I filed A claim upon losing my Tablet and within less than 2 days I had a replacement at my door. And with the support I had from from The Verizon store in Petaluma it was effortless. I Honestly say that I feel Respected. You walk the talk. You did what you said you would do serious. Thank you.

My daughter had a broken screen and we returned it to Asurion like instructed. Asurion sent back a phone with a broken camera and a crack in the corner of the screen. When I called to discuss the problem I was told that the seven days has lapsed and there was nothing more Asurion could do. We just filed a Massachusetts small claim against Asurion.

Asurion has Insanely fast shipping on replacement phones. Perfection! You'll be shocked how easy it is to replace your lost/damaged phone. This is well worth the money spent on insurance! Seriously, do it! It's fast and so easy. Simply go to the website, enter your information, and your replacement phone will show up the next day! No joke - it'll be there the next day? It's like magic! I've used Asurion twice to replace damaged phones, it's amazing.

S8 replacement - Asurion, you guys rock! Staff was friendly and helpful. My new phone came packaged well and ready to go. The return envelope and process is quick and easy. I don't like the fact that I have damaged phones, but I am glad that I have Asurion for my insurance needs. Thanks.

Made one phone call. Replacement phone arrived next business day. No hassles. Replacement phone may need to be swapped out, as it seems to have a small glitch. Otherwise awesome service and program! Thanks!

The new phone was received in one day, set up and worked fine. Sent back the broken phone with prepaid package provided by Asurion. Very easy and fast exchange. Continue to have this insurance on all the phones on my business account.

I have had 3 phones replaced with Asurion, each time they were prompt and easy to work with. When my Windows phone broke, the model was no longer available and they worked with me to find a suitable model. My one complaint was the time it took for them to inform me the model was no longer available.

I had a great experience. The person who assisted me was very helpful and knowledgeable. Replacing my phone was seamless. From paperwork to receiving my phone to activation. I am happy I signed up with Asurion. I highly recommend and would rate 100% satisfied customer.

This phone had been smashed while in our sprinkler tech's pocket resulting in a cracked screen. I couldn't believe it when the replacement phone arrived so quickly. It really did arrive the next day after filing the claim. The whole process went so well and was relatively painless. Thank you. Sure was glad we had it insured.

I use Asurion for all my electronic insurance needs. I would sure recommend my family, customer, ETC. to use Asurion for their insurance needs.

When calling to initially make the claim, it was an incredible, easy and quick process. I was pleased with how short the phone call was. I had to call back twice to get more clarification as I decided to use my phone insurance company to also make a claim. The phone insurance company was not providing all the information that Asurion needed but I did not receive any hassle and Asurion worked with me which really made a positive difference. I was already stressed about breaking a new phone and when Asurion processed the paperwork without nitpicking every detail it made a world of difference.

I was extremely well taken care of. Phone received fast - when a problem occurred with the replacement phone the representative was fast and efficient in taking care of the problem. My only complaint would be that the e-mailing of the company did not produce any results. However calling did the trick and I was completely satisfied.

Asurion was great, when I actually talked to a person. But your automated response when you first call is aggravating. It took entirely too long. I understand your operators are busy but streamlining it would help customer satisfaction, at least for me. And Verizon customer care needs to work on their connection to you guys.

Two phones and still not happy. Can not hear on either one and other one isn't working right. Calling Monday. Hopefully they will replace again. Never had any trouble before. Very disappointed to have spent 200.00 for my part of insurance replacement which is ridiculous. I will not ever do again. Asurion has became a rip off my opinion.

Great customer service on all my device claims. Fast process on my claims and service on delivery. I will tell my friends of this insurance company. Rep was very patience and clear of all terms conditions explained about each claim. I have been with Verizon for a very long time and I am glad they chose your company to be a part of their team.

They were awesome. They responded in a timely fashion. I received the first phone that gave me problem with the speaker, called and I was sent out another phone without any problems. I would recommend others. I don't have anything Negative to say about my transaction.

The replacement for the replacement I got for losing my phone came in fast and the service was great. The representative was understanding and knowledgeable about the issue I had. Everything got here in time and I was connected to the world once again and with no issues.

It was easy and quick and the directions were concise and easy to follow. The phone arrived right on time and it was easy to return the damaged phone in the provided envelope. Asurion stayed in constant communication with us updating the whereabouts of the phone and expected delivery date.

Great fast service. Being without a working cell phone is very stressful. The fast replacement service took that stress away. The replacement phone came right away, and sending in the damaged phone was easy. I appreciate how easy and efficient the process was.

Broke my phone, made a call to file a complaint. In about 4 minutes was done. Got my new device the morning after, new, clean in original packaging, very happy with the service. At any time I called got answered all my questions, thank you.

Impressed by the fast service, especially since the replacement came prior to my return of the defective unit. My only complaint was that the Tab 3 is supposed to come with a stylus pen for drawing. This is a basic item and not an option, so I feel it should have been included.

I was pleased with my coverage and my new phone. It was extremely prompt in replacing my phone after it was damaged when I dropped it. I am glad I don't have to go without my contacts, facebook and internet on my phone which I use all the time.

I was highly satisfied with the customer service given to me during the return of my phone. The agent was supportive of the needs. After which explaining a phone was sent to me the next day. I cost is a little extensive, but I feel it's well worth even when the damage was my fault.

Great service. Replaced phone after being dropped. Screen replacement was great too. Would recommend their service. Came out to meet us to replace screen. Nice people. Would definitely recommend having this insurance. Very reasonable too. They will even come to your house if needed.

It was great to get my new phone the next day. Swapping everything over was fairly simple. I would definitely recommend Asurion insurance to family and friends for their phones. The guy I spoke with was very informative, polite and respectful.

Phone Repair - Fast easy process. Prompt response, no questions asked. Customer Service was friendly and very helpful. Really didn't know what to expect when I submitted the claim but I was very pleased. No complaints. Definitely worth the investment. I would recommend it.

Very timely and considerate system of operation with both speed and accuracy on delivery of the replacement phone. Never had a problem with this company. Marketing became a reality in this situation again because I have had to use them earlier.

I am very satisfied with the response of Asurion when they replaced my Galaxy S8+ after I accidentally dropped it and the screen shattered. After I called, the process to replace it was immediate, they sent it to me overnight. I would recommend their service to any of my friends, as a matter of fact, I have done that already. Thank you very much for your outstanding service.

Called and advised company that I broke my cell phone. Asked that a replacement be sent. Got it by UPS around 8:00 pm the next day at my house. I was able to track the phone through the delivery process. Glad I had the insurance or otherwise I couldn't afford another phone for my job. The phone replaced was a Moto Z Droid. Thanks!

Great support! I will recommend to friends and family for next time. I was able to reach a live person on your support line with very little trouble. The person on the phone was very personable & assured me the issue would be resolved.

They sent me a phone that was refurbished and the speaker did not work properly. It sounded as if it had been around moisture. Then, the night mode did not work correctly either and nothing changed when I would hit the button. This is the second time Asurion has sent me a replacement phone that was sent to me with malfunctions happening as soon as I turn the phone on.

The $199 copay was a bit of a surprise. And the confusion generated by receiving return instructions and packing materials from both Asurion and Verizon was extreme. Then the phone call from Asurion stating they had not received my damaged phone and would levy a $300 core charge to compensate was unbelievable. Asurion and Verizon don't communicate these issues? The replacement phone was exactly what was needed and as perfect as expected and received unbelievably quickly. Overall, a vexing but ultimately worthwhile experience.

The phone that I needed replaced had an issue with the speaker distorting sound. The phone itself had always had a screen protector and OtterBox on it so it was in perfect condition. The phone we received had scratches and dings on the exterior which obviously bothered us considering the phone That we sent to you looked better. You did send it out very fast and customer service was very nice. Unfortunately the phone was just not up to par.

Very fast service. My phone was shattered and did not work. The new phone came fast and was hooked up in minutes. Thank you to Asurion. I would recommend you to get Asurion insurance. Thank you again. I would have been lost without this replacement phone brand new out of the box.

Good job. Am very happy the claim was handled very quickly and I had no problems with it and I'm very satisfied with the job you guys gave me and thank you for being there for me. I would tell other people about it and recommend Asurion for the insurance. I still have Asurion insurance and I plan on keeping it.

The customer service was excellent. There was no hassle on getting the phone replaced. The replacement and return was an easy process. The emails kept me updated on the progress. I will continue to use this insurance plan with my future phones.

The process to get a damaged phone replaced is quick and easy. The reps at Asurion know their business and are quick to help with any problems you might have. I would gladly deal with Asurion to get my damaged and lost phones replaced again in the future.

Had a difficult time trying to get phone replaced. Some phone reps were very insulting. "I am sorry to hear your phone is missing (chuckle)". Need more training and should even be filling out the form. During the time I had insurance I paid for the phone about three times Then Did not replace with phone that was insured. Should have been advised that no longer carry that Samsung. I felt as if I had to take the offer or nothing at all. Very blatant.

My experience was excellent. I just called and the phone was ordered. The replacement phone arrived in less than 2 days. No hassles whatsoever. The phone arrived with no missing parts or damaged. It was good experience. I would recommend Asurion to anyone.

Agent was very efficient on the Iphone replacement. I had to replace my husband's Android a few days later and the agent messed it up completely. However, the new agent handled everything efficiently. I would still recommend the company to my friends.

I broke my original phone, and then Asurion sent me a replacement phone. Although I got the replacement phone quickly, and although it worked for about two weeks, it suddenly broke too. The screen went black and wouldn't turn back on, even though I hadn't damaged it. I sent in for yet another replacement phone, and they shipped it out two days later than they promised me. Because this is Thanksgiving week, I wasn't able to receive my phone for an entire week because nothing ships out on Thanksgiving, and I've been out of town. It was promised to arrive to me before I left to go out of town, and it didn't show up until one day after I left. I was very dissatisfied with my service, and I am not sure I will be using this company again.

I had to complete affidavit to replace my phone only to be told it is discontinued but will replace with a newer version when available. Finally received the phone only for it to almost be as slow and useless as the one that was damaged. You pay 700 for a phone then 200 to replace with a phone with just as many problems.

I was very happy with the whole experience with Asurion replacing my smashed iPhone 5SE. While I waited for the replacement as it was back-ordered, I was contacted almost daily with updates on it's arrival. Luckily my smashed phone was still operable.

My iPhone was difficult to turn off because screen was cracked. And non-responsive. iCloud wasn't cooperating but in the end Everything was fine in the end. Asurion was very quick to get us a new phone. Worth the money.

More than I would have liked to pay by far, since I've been paying for years with no claim. Really fast delivered on a Saturday and Really easy, all done online in a matter of minutes. I am glad I had it, but maybe I need to look into something else. Sorry.

This was my 1st claim for a lost/stolen phone. Other than the ridiculously complicated way of proving, "I'm not a robot," it was relatively easy to submit my claim. The phone arrived quickly, but took about 36 hours to get activated. I had to call three different representatives before it was finally working. I attribute it to inexperienced personnel.

I received a new phone after some confusion with your adjuster. They said that I claimed to have an IPhone 6S when the paperwork I sent clearly didn’t state that. The phone I received has an imperfection in the middle of the screen. It’s a blotch that I worry will only get worse.

Had cracked screen replaced, it didn't stick so phone was replaced. Recommend allowing repairman to place extra adhesive under screens in the future. This would have prevented replacing the entire phone. Otherwise my experience was pleasant and pretty quick, you sent out a repairman right away.

The instructions could have had a little more detail. It was a little tricky backing up and transferring. Turning off the locator should be in bold red as the first step. My concern was focused on saving data and transferring back.

Excellent, rapid service. Thanks! We were very satisfied with the replacement phone! Thanks for honoring our agreement with no hassle. It is rare a company has such fast service with minimum difficulty for the consumer. The replacement phone arrive within 24 hours and it was so easy to just drop the broken one in the envelope to return to you.

The process of replacing my wife’s phone was so incredibly horrible that I’ve cancelled the coverage we had on both our phones. No replacement phones were available for her iPhone model, and company representatives wanted us to accept a considerably older model instead, which we rejected.

My phone was pick pocketed on a bus. I called Verizon and suspended the service. The representative reminded me I had insurance, and sent me a link to Asurion. The entire process was simple and I had my replacement phone the next day. Very happy with Asurion!

Great job everyone. My experience was fast and convenient. And I was very happy with you at Asurion. If I could have the old repaired phone back that would be nice... I didn't put everything in the cloud so it didn't download to new phone but if you sent repaired phone back to me I would return it promptly after I transferred the data..

The replacement phone is glitchy and has some problems. May end up having to replace it again. The process seemed to work fine, but clearly it is a refurbished replacement phone. I guess I thought it would be replaced with a new phone. For the cost of the coverage and the deductible, I had hoped for better.

I received prompt and courteous service when I filed my first claim, and received a replacement phone within a couple of days. Unfortunately, the new phone’s screen showed a crack about a week later. My son said he did not damage the phone, but had noticed the screen felt a little weird when he put on the screen protector the same day the phone arrive. I called Asurion, hoping they would honor the replacement phone warranty, but was told by the rep that the warranty had been voided by the application of the screen protector. They gave me the option of filing another claim and paying another deductible for another replacement phone. I am going to see if I can get the screen repaired by a local service for “only” $89.

This is the second time I have had to utilize Asurion and I am so thankful with your quick response to my needs. Having a phone these days is necessary for work and I greatly appreciated your promptness to send me a new phone. Thank you!

I had a great experience with Asurion. Upon seeking this particular help it was handled in the most respectful way towards my needs by way of Asurion Representatives. They were most concerned with my happiness and comfort in rectifying my problem of replacing my damaged phone. I'm so Grateful that I have such insurance and caring people to address my issues for possible future cell phone issues. Thanks Asurion!

Was on travel to Laie, Hawaii and daughter accidentally dropped her phone on the floor of a store and the screen cracked and the phone died. Phone had a protective case but it still went "kaput". Was able to get a replacement phone in less than 48 hours. Paperwork process was a bit of a pain but I understand the potential for fraud claims. Anyway, replacement phone was shipped to our hotel and had no issues getting it set up and she was back in business again. Overall, excellent response in my opinion.

Had problems with the Apple ID which put the phone is lockout recovery. Asurion called and left a message. I made a call and left a message asking someone to call so I could explain what was taking so long with returning the phone. No one returned my call.

Outstanding!! You fulfilled all my expectations beyond what I could have ever asked for. Thanks for honoring your commitment, making me a very happy customer. You make me feel like I am getting ALL my money's worth with the added protection.

Excellent service. I don’t have any trouble with my replace device and am happy I chose this company for insurance on my device. Wish I could have paid a less amount cause am already paying insurance for the phone bout overall am happy with the service.

Everything went well on the phone and claim. I did not get the same phone I had. I believe I got iPhone 6 plus and not iPhone 7 plus. Why I say that? Because the replacement phone is totally different than the one I had. Nothing I can do now.

Broke the phone Wednesday afternoon and went to Verizon where they gave us the number to call for replacement. This was at 5:30 pm and filled out the required stuff and paid the deductible and we had the new phone by noon the next day! Amazing speed and ease. Thanks.

Awesome turnover from initial claim to receiving replacement... Very happy with new older model Motorola Turbo as a replacement. I decide not to return the poorly functioning unit because I wanted to transfer the music and data and it still does work briefly, just the battery doesn't last.

I paid about 10 dollars a month for phone insurance that required a 150 dollar deductible in order to receive a refurbished smart phone that I could buy on Amazon for less than 100 dollars. The phone I got was refurbished, it had a few scratches. I am unsatisfied with the insurance and will not purchase it again. I felt almost robbed and will tell Verizon whenever I am asked about the experience.

Happy with service. Disappointed that the replacement was a reconditioned phone... we paid the deductible of $150. Reconditioned phones on verizon were that price or LESS.. so what good was the insurance? We paid $150 plus around $200 for the monthly insurance for the 22 months, so when the phone broke we paid $350 in total for a used phone.

I've got to create another claim, this refurbished phone (LG10) has problems but service was great. I will call customer service Monday, this replacement phone has multiple problems but nothing that can't be handle, you can only hear the other person if it's on speaker phone.

The phone that was sent to me is garbage. Battery dies way too soon. It runs slower than the one I sent back. I have to literally push hard to type an email or a text. I wish I wouldn't have received a refurbished phone. Thanks for the used garbage phone!!

I normally pass up these surveys. I was so impressed with the service and how quick my phone was replaced when damaged. I just wanted to express how grateful I am for the service and the way I was treated during the claim process. Thank you very much. I would recommend to anyone.

Great experience. The activation process was a little difficult though. I had to call Verizon wireless customer care in order to get it activated. It was a good experience and I'm very happy with what happened. The package came to my home on time very quickly. Thank you.

I have been quite pleased with my Asurion experience. My cell phone had not been recharging completely, and since I did have insurance on my phone, Asurion sent me a replacement phone. This was a very rapid turn-around and I had a new working cell phone in a matter of two days!

I am disgusted with Asurion and this will be my last iPhone. I got the Iphone7 in Aug 2017 and my home button keeps cracking and they keep making me pay when I am still paying for the original phone on my monthly bill.

It was a great experience considering the circumstances. I found Asurion to be a great help as well as fast and reliable in helping me to secure the replacement for my stolen device. I would highly recommend those who have not insured their devices to do so immediately. You may never need it, but better to have it and not need it than need it and not have it.

The claim couldn't have gone any smoother. It was my daughter's phone so it was an emergency/crisis (In her mind. LOL). My wife filed the claim and within a few days we had the replacement phone. That simple. I don't always buy the insurance plans but I would definitely recommend your plan. Thanks again for the fast service and easy claim process.

I feel that the store should handle the paperwork, not throw the work in my lap. It was bothersome for me. I thought the part of, if you don’t have fax or computer go to the library. Why should I jump through hoops to get a service that's paid for in advance? A month later I get calls to turn off locator.

The claim filing process is very clear and easy. I received my new phone within 24 hours. I was able to track my new phone and knew exactly when it would arrive. I would highly recommend Asurion to protect a very valuable asset, your phone.

I was very please with the service and quick response and solution. The person who took my call was very polite and professional. She ask me the question it need to be ask and said that the order was being put in while I was on the phone. Then said the new phone was going to be at my house the next day. And it was. Thank you.

We have been paying ins for almost a year on a 6 plus. It was cracked and not working. I assumed we would get a factory refurbished replacement. We had to pay $199 and my 16 yr old got a “new” 7 plus. And we are still paying on the phone. I was very unhappy. Still debating if we should keep the ins. I don’t think it’s worth it. Just save 10$ a month and if anything happens pay for it. Read the entire ins policy. I would have been much happier with no fee and a used working phone. When all is said and done I will have paid for a iPhone X.

The original phone screen lifted on the rose gold iPhone 5. I received the refurbished phone and less than a week later the screen cracked just placing it on the counter. I’m a very dissatisfied customer who does understand why the poor quality on refurbished phones. What can be done without paying another deductible?

Lost phone. Excellent service from my friendly Verizon store. Not sure why a few photos did not get restored but all is good. Sometimes my voice on a phone call is not clear but that could be the cell service.

Very thorough and helpful. We had multiple questions that were answered immediately. Quick replacement!! Some minor confusion about turning off location services but we figured out how to turn it off. We liked the online services as they were easy to navigate.

Thank you for all your help. It took 2 times but it all good. Phone works great but the charger sent with the phone get hot. I felt my phone it felt hot so I unplug it. Haven't use it again. I use the one that came with my phone from day one. Thank you very much.

Within 24-48 hours after filing a claim, phone replacement arrived. It was easy to set up and convenient to return broken phone. Representative made the process easy and was able to have replacement phone sent to my son in another state. She was very polite and explained the process and costs.

I lost my phone... and found that it was run over by a car. Filed my claim at 8:00 p.m. It was immediately approved. Deductible was only $149 (regular price would have been $584). The next morning I received a tracking number and my phone had left Kentucky at 5:00 a.m., arrived in Ontario, CA 6:00 a.m., and delivered to me before 10:00 a.m. by UPS. Excellent service... 10 STARS!

Lost my phone and had no trouble replacing it... Processing my claim online was fast and hassle free. I received a replacement phone the next day including new charger... I’m a very satisfied customer. Highly recommend Asurion to everyone who owns a phone.

My phone's screen was cracked and Asurion replaced it swiftly per the warranty contract. My new Samsung 7 arrived as scheduled. I took it to Verizon to transfer info and all was done swiftly. Excellent customer service. Thank you very Much. I will recommend you to others.

I was very happy with the way they handled my claim. My first phone they sent did not work so they sent my another one the next day. I was going through a bad time because my niece had just died and I really needed my phone and they to it to me quickly.

Very impressive replacement time if the device is in stock. Just over 24 hours, the only issue I had was replacing a phone that they did not have in inventory- took about 3 weeks. Luckily I had a back-up phone or I would have been in a bad situation.

Very happy with how fast it came but wish there was a way that you provided to transfer data so stuff from old phone would be moved to the new one. I like how there is some leeway with the time to return the phone as well.

First phone came fast. I was told it would be a new phone. It was refurbished and did not work well. Sent back again. This time they sent a new one. Works well. So overall I was without a phone for 3 to 4 days. Otherwise Asurion is good.

You guys were incredible. I logged into your site and submitted my claim. The internet form was simple to complete and two days later my new replacement arrived. Truly a professional operation. Thank you, I am very pleased with your service.

Your affiliation with Verizon was a smooth and well organized experience. Verizon service representatives explained return procedures fully and relieved my doubts about how those procedures would work. Your receipting, drop off, and prompt return of the devices were surprisingly accomplished without flaws.

Extremely satisfied. My cell phone was damaged by accident, just call Asurion and they send me a new phone at the next day. Excellent customer service, no questions, no nothing. Perfect. Definitely I recommend this company for any kind of business. Thanks.

Great service. My claim was more easy than I was expect. I got my phone in two days then I went Verizon store in Anaheim and they did the installation and get all my info back, contacts, emails, text messages. Very happy with the services.

Very please with the company and how quickly I received the replacement device. I have used Asurion for many years and have always been satisfied. However, I am not very pleased with this replacement phone. It freezes randomly much of the time, and the speaker to talk to people on the phone is hard to hear. It works overall, but could be better. Thank you.

Fast and super nice. I had no problem at all. I got my phone replaced, and they gave me plenty time to mail my phone back to them. And everyone I talked to was very nice. I would give them great report to any and everyone. Thanks so much.

Excellent customer service... kind, friendly and knowledgeable... handled my claim quickly and efficiently. Wonderful experience, would recommend this company to everyone. Very helpful, did not make me feel stupid. They made this a very pleasant experience. That is all... bye for now.

The whole process went very quick and smooth with no problems. I have always been a fan of insurance and would highly recommend Asurion to everyone who has a phone. It's the best money ever spent. Thank You very much.

I made a claim on my damaged phone and paid $150. I followed the instructions completely. I received the wrong phone and called to try and reconcile. I was told that the phone I originally had was not available so they sent me an oversized phone that I cannot use. They told me that I can have a pink one, not a fair compromise, but I agreed and was told I would receive it in 3 days. The phone never came and I am unhappily using the large phone. I cannot spend another 2 hours on the phone with your company, but I am very dissatisfied at the present time.

Got called repeatedly and never got to speak to an actual representative when I called back. Was told I hadn't removed my device from Find My iPhone and would be charged for it, when I indeed had. Left multiple messages and never received a return call to resolve it.

I reported my cellphone damaged and described the damage. I had a new replacement phone the next day. Activating the phone went without issue and I was back using my phone for work as fast as it appears to be possible.

Initially, I had no idea how to file a claim, and because there were two distinctly different issues with the phone I was bounced back and forth between Asurion and Verizon. Once on the phone with a person at Asurion, it was a piece of cake!

Galaxy 68 broken screen - Fast shipping called them and received replacement phone next day. I think this is the best insurance available. I wish I could get it on my unlocked note 8. Maybe it will become available to all phone owners. Looks like I'll have to go with Square Trade for now.

Claim Process was easy. Deductible is somehow very high for 2 year old device. Need to be proportionate with remaining life. It will be nice if service covers accessories as well. Overall great service and convenient. Will recommend to friends and colleagues.

When I needed to place a claim because of a damaged phone, the phone was replaced quickly. The process was very simple and step wise. I appreciated the help and support and service. I appreciated the response time and service.

I recently experienced a lost or stolen cellphone. It was an I-phone 7. I reported the missing device at the Verizon store that I initially purchased. Naturally, the sales rep was more interested in my making another purchase. While reviewing my account for eligibility, he seemed reluctant to inform me about the insurance coverage that I'd already purchased. He then reluctantly provided the use of their phone and Asurion's phone number. Upon contact with the Asurion Rep, she took my claim and arranged the delivery of my replacement phone on the very next day. She was extremely courteous and friendly. Thank you for your great service and service ambassadors. She was more than a representative!!!

The screen on my Note 8 broke, and since they don't have the screen to replace, they sent me a new phone. Quick and easy. Phone was delivered fast and process to return the damaged phone was simple...

After have 3 different phones. They finally sent me a new one and it works perfectly. They should just send brand new phones without sending refurbished phones. Cause then the phone operators say that if it is pink it has water damage but they were never around water, and being accused of it having water damage was really disrespectful. And I was not happy at all. I had to finally talk to someone higher up to finally get the help that was needed.

My phone was broken. The paperwork was overwhelming (I could not find the receipt from purchase), I called and someone helped me and I now have a new phone. Awesome customer service. Everything was great.

I attempted to follow the instructions provided for inserting the SIM card into the new device, and the SIM card got stuck. I am not sure why I needed to perform this step at all because they sent me the phone and the SIM card. Customer service offered no help or resolution aside from filing another claim and paying another $150 for another phone (when I had not yet used the new phone). If not for the help of a more customer service oriented company I would have been without a phone for a couple of days and out another $150.

I have now been contacted twice by Asurion to complete a task that is required on a phone that was returned. I was informed by Verizon as went to the store to have SIM card removed and have all task done properly with iCloud. This was necessary as the phone is my son's in the military and out of the country. Twice that I have been contacted I was told another step is necessary and that an email would be sent to clarify what needs done. This satisfaction form is the only email I have received. I verified my email several times with both account representative. Secondly a phone that was just replaced by your group and in a protective cover had the glass lift off of the case.

I am so grateful that I added the coverage and Asurion was way beyond my expectations! I have never had the responsiveness that Asurion provided. I wish all companies responded so efficiently as they did. If you don't add their coverage to your phone you're crazy!

Was a great experience. Rep on the phone was nice, polite and knowledgeable. She ask only question that dealt with the phone, not the how it broke. Phone came quickly, and return of the old was was simple with the supplied envelope. I wish all companies were this great to deal with.

This was my first and only claim and it went perfectly. I lost my phone to a pickpocket in Colombia, and was able to begin my claim online from my Bogota hotel that same day. I had the replacement when I returned home, and it’s working great. Thank you for the great customer service!

Service was great, response time was great. I noticed the replacement phone has quite a bit of static on it. Not sure quality of phone is a 10. Not sure I should be replacing this one with another phone. Please advise. Otherwise the service was good.

Great turnaround on replacement phone, online claim service was fantastic. It was a pleasant experience... and I am indeed talking about an insurance claim for a broken cellphone! I'm going to make sure Asurion is the insurance carrier for my cell going forward... great experience!!

Great experience with Asurion! Highly recommended for device coverage. Great service from my first call to quick replacement phone shipped. All instructions for switching phones included and return package for broken device! They have this process down pat! If you're on the edge wondering if you should take this coverage, you should. You will not regret it. Thanks!

You replaced my lost Samsung Galaxy 8 with a refurbished phone that the earpiece does not work. Can't hear anything when someone calls. Poor replacement. Now I am unable to use the phone for and outgoing or incoming call it is quite frustrating.

Totally satisfied and happy with the way my claim was handled. Very happy with the speed of replacement of my device. Would recommend you to friends and family. Have peace of mind knowing I have such a qualified and professional company behind me.

I am pleased with the service I revived from Asurion. We received a replacement phone quickly, and mailing back the other phone was a cinch. I am very satisfied. Having this insurance has saved me a lot of money, especially since I have tweens, who are not always the most responsible people.

Thank you very much to have business with you because I received my phone after 2 days later and I'm very satisfied with customer support. Thank you very much. I got another iPhone 10 and I in short it with your company too.

I had a new phone in less than 24 hours. Up and running without any problems. Your company had prompt service. It was easy to transfer all my information to my new phone. I can’t say enough good things about the service. Thank you.

I was very satisfied that I received my new phone after ordering it on a Monday around 4 p.m. and I had it at my work at 11 a.m. the next day. Fast and convenient. I was happy that I could fill out the claim form right there on a computer in the Verizon store as well.

The gentleman that help me file my insurance claim and get a new phone was most helpful employee or customer service representative that I've ever had. I hope that you're able to track and find out who he was because he deserves to be recognized. Thank you.

I loved it was all on web. Very fast easy forms, easy fast shipping. It was great! I would Highly recommended it to all my family and friends. Pre labeled envelope to send it back and it came with new battery. Instructions were Easy. Sent email of shopping.

This was my daughter's phone which she's on my account. Asurion was quick and very thorough through all of the process, very easy! My daughter works in a hospital so it's necessary for her to have a phone in great working order! Thank you!!

The entire process was easy and fast. The new iPhone arrived the next day. My complaint is with the Verizon store in Rapid City and transferring data to the new phone. As far as Asurion goes everything went well. The representative was knowledgeable and helpful. Now I recommend the insurance plan.

I received the phone, however shortly after the phone was unable to focus when taking pictures. It also has multiple small areas on the screen pixel anomalies. I was under the impression that the insurance I was paying for meant I got a 'new' phone should anything happen to mine. I now know you're sending refurbished phones to people paying you all a lot of money

I have had Asurion as my extended warranty company through The Home Depot. I purchased an expensive 5.8 cu. ft. Slide-In Gas Range with True Convection Model #NX58H9500WS in December 2014. In December of 2016 my main oven burner went out and we used Asurion to have a tech come out and replace the igniter. In October 2017 my main oven burner went out yet again. A company came out 1 week later to replace the igniter. This did not fix the issue. They schedule us for the following week and said they'd order a different part. When they came the second time they still couldn't fix it and said they'd order another motherboard, because they must have received a faulty one. They scheduled me for another two weeks from that date to replace the motherboard, thinking that may be the issue.

I received the refurbished phone. It operates differently therefore the learning curve continues. I spoke to Verizon staff several times to figure out how to use this new refurbished phone. I also spent hours on the phone with tech support as well. All this very stressful and frustrating. Thanks.

The call center representatives that I felt with were absolutely terrible. Highly unprofessional, rude and highly inappropriate. I’ve never been treated the way I was on a recorded line. The manager couldn’t have cared less! She told me that the name I gave her of the first representative wasn’t someone who works on that team. After 10 minutes of going back and forth she finally agreed to look up the notes on my account and told me it was a completely different name. When I advised I would like the called reviewed by the Quality Assurance team as well as her manager she said they don’t do that. Coming from 5 years of contact center experience I know all about Q/A, being able to pull Calls for review and coaching. I couldn’t be more dissatisfied with how I was treated. And can say that this was the absolute worst customer service I’ve ever had in my entire life.

I called the center and within 5 minutes there was a new phone being shipped out to me. Great and prompt service. I called on a Friday and I had a new phone by Monday night. The instructions for activating my new iPhone were easier than when I bought my original iPhone.

Very satisfied with prompt service and immediate replacement of my phone. Very helpful staff who took action and got new phone to me quickly. Thank you for your help, would definitely recommend your service to friends and family who are faced with this situation.

You folks were very speedy in getting me a replacement phone under the insurance, however the replacement phone was defective which was a big disappointment and kept me out of touch on personal and business fronts. The second replacement was also quick and the phone is good!! I think you should definitely check out the replacement phones and make sure they work well. Thanks. Other than that you were easy to work with.

I highly recommend your company to others, your company was prompt and professional. Thank you for your service. I truly liked the way your company works. No ask questions about your phone and how fast your company works. That's what makes a difference to customers.

Not a single rep was helpful it took way too long and the claim got denied 4 times before someone would listen to me. My phone was stolen and I was just days outside my 90 day window I did everything right. I filed a police report and suspended the service. I even filed a claim the day it happened but couldn't pay the $200 and when I told the rep that my case was stolen with the phone she didn't even acknowledge it. So very unhelpful my next phone will be insured through AppleCare.

My husband's phone was stolen so we filed a claim with Asurion. Because this happened over the weekend, we had to wait until Tuesday for his replacement iPhone to be delivered. Once we received the phone, we inserted the sim card, turned on the phone and guess what, the screen was unresponsive when we tried to set up the phone. So we tried to power it off but couldn't because no matter how many times we swiped, we couldn't turn it off. So we tried to reset the phone by pushing in the power button and the home key but that didn't work either. So back on the phone with Asurion to get another replacement phone. I indicated it was quite ridiculous that we paid a $200 deductible and we received a phone that didn't work. The agent's reply "Well, we send out thousands of phones a day. We can't check all of them to make sure they work." Um, yes you can. It's called quality assurance.

Although I did receive my replacement iPhone 6's in a timely manner, unfortunately they were defective. The first replacement phone started freezing right away and after a few months completely died. I was sent another replacement phone and that too starting freezing after a week. I just dealt with the freezing because at least it was going black for hours at a time. But a few weeks later that phone also just died. My option was to pay another $150 for another refurbished replacement phone which just isnt worth it and poor customer service. I will be purchasing an Android this time and NOT buying Asurion insurance as it does not seem that cost effective to me.

I received a replacement device within 24 hours of filing a claim for a device with water damage. Although my exact device was not available, I was offered a device from the same manufacturer that was equal or newer version. Return of damaged device was as simple as dropping the device into a prepaid envelope and putting in the USPS mailbox.

Overall, I was very happy with my phone replacement. I thought I would get a replacement phone at no charge since I have insurance on it, but I did have a copay. Otherwise, I received my replacement phone and a new charger within a day. Thank you.

This is not our first experience with Asurion phone insurance. We always keep our devices insured. As always, our claim was processed quickly and easily. The website is simple to use, and the instructions are easy to follow. I would definitely recommend this to a friend.

Entire process was smooth, and questions answered within a reasonable period, amazing! My phone was crushed on the highway, yet within three days I had my well working refurbished phone. After updating my backup, was like it was never gone. Thanks for all the help.

The service was good but offering Saturday delivery would be nice and don't charge extra for it and then you won't have to wait the whole weekend for your phone if happens close to the weekend. The deductible is too high. A lower premium. It is expensive for what the service is.

So I have a Samsung tablet from Sprint. The charging port has failed. I attempted to contact Sprint as I am paying their monthly fee for their service protection plan. Sprint gave me the number for Asurion and said they are the ones that handle claims on tablets. When I contacted Asurion their customer service representative was absolutely incompetent. They were unable to verify who I was with any method other than a PIN number that apparently Sprint gave me that I have never once used in the 20 years that I have been a customer of Sprint. They informed me that there was no way they could verify who I was without this pin number and transferred me to Sprint customer service.

Asurion did a great job with the handling of my claim for a damaged tablet. I was very pleased with the ease of the process and the speed of delivery of the replacement. The deductible was kinda high but overall a satisfactory experience.

The phone I was sent to replace my damaged phone won't update and I can't use apps like Samsung Health or Samsung Pay because I was sent a rooted device. What's the point of having an $800 phone if it won't update or let me use the apps that I partially chose the phone for.

I was helped in a timely manner and my replacement tablet came right away. I had received a brand new tablet. It was a different brand because the one I had was discontinued. My screen had cracked and it was covered under the insurance. I filled my claim online and it was quick and easy.

I have only had issues with this phone since I received it, it is slower and much glitch-ier than the new one that I originally purchased. The only reason I haven't sent it back is because I don't want to pay again. These refurbished phones are the worst! The phone did get to me in a very quick amount of time and for that I am thankful.

I was pleasantly surprised by Asurion's service. I broke the screen on my S7 Edge and needed it replaced. Service was very user friendly and fast. They also made returning the broken device very convenient. Just put the old device in the padded envelope they provide and put in the mail box.

The phone that was sent to me has no battery life. I have to charge it at least four times a day. Not impressed that I pay the fee every month when really I could have just paid off my phone for what I had paid in insurance and gotten a phone that is reliable.

Service technician/customer reps were awesome! I was disappointed in the replacement phone. The phone is great, however, they did not tell me that it was a USB C connecter.. Had to order a new case, and extra cables for the car charger, etc.

The hardest part about making the exchange was talking to the right person. One of them wanted me to fill out forms I could not get online and was going to mail them to me. The last item I had to warranty was done over the phone and was very easy to do. I finally talked to the right person and received my phone.

This service was very easy to use. From the time that we filed the claim, to delivery of the new phone - the process could not have been more simple. It was so worth having the protection plan! Thank you for making this entire process go so smooth. Even the supplied return packaging was great.

My phone had a defective screen with no display. I was asked to do a reset. I advised that I could not due to this issue. The representatives were NOT understanding and insisted that I attempt to do a reset. No EMPATHY for the situation!! Just programmed ROBOTS with no sense of direction.

Overall, the process was streamlined and quick. However, I received numerous emails about turning off the Find my phone app even though I had already removed the phone from my apple account. It was bothersome. Finally, I received a phone call from Asurion about the find my phone app being still on and was told that they could not confirm whether or not it was but that no one at Asurion had updated the information. I know that Asurion could do a better job.

We have 5 phones that we insure through Asurion and have been paying this for over 5 years on various phones as we trade in for new phones every year and a half. The one time I have turned to Asurion for repair replacement help, it has become very clear what a disaster and poor service the company provides its customers. The Asurion first person I spoke with (a female who said she did not normally work in the claims department) was BEYOND RUDE and when I asked for her name, she hung up on me after having to wait on hold forever and giving all sorts of personal information to get to speak to her in the first place. The next Asurion representative that Simi from the AT&T store Greenwich, CT and I spoke with (I went into the AT&T store Greenwich to make my next call to Asurion as I was appalled by the previous treatment by Asurion) was very nice.

Asurion's staff provides exceptional customer service. The phone was answered quickly. Staff was professional, knowledgeable, and proficient. Shipment was timely. I always enjoy doing business with Asurion.