Asurion Reviews

I received phone very quickly and everything was as it should be. It did take some time to work thru system to get to return damaged phone but was able to work thru it. Overall I was impressed with service and would recommend it a friend.

Not having a fax or scanner at home was a little inconvenient. And when I went to use my work computer I didn't have the claim number so I had to go back home and get it. But the replacement phone works just as good as new and it arrived quickly once the claim was processed.

My daughter's phone was damaged and no longer useable. I filed my claim online, which was very user-friendly, and within 24 hours, had a replacement phone that she loves! They make the whole process very easy to get replacement items. No haggle, did what they said.

During my phone calls to Asurion I was very pleased with the service from your phone crew. When the replacement phone came and did not work when received your personnel were very fast to get us another phone out. I will keep insurance on our phones. Thank you very much.

Everything from interacting with your representative, turnaround time, and understanding with high caliber and in excellent standing. I had to use your services a few years back and felt intimidated and obviously you folks have worked on interaction services. And now very happy that I have you as an insurance carrier of my cell phone.

Overall was satisfied with my experience. Only issue I had was the price. Verizon told me cracked screen replacement was 49 and I paid 149. Also had a friend who had a cracked screen and hers was replaced for 49. The first replacement was easy and fast. Second replacement took longer cause it was sent for further review so my son was without his phone longer.

I was pleased with the process to replace our damaged cell phone. The instructions were clear and easy to understand. The mailing envelope for sending back the damaged phone was appreciated. I also appreciated the 15 day period within which to return the damaged phone. That allowed us time to remove the stored content of the damaged phone. Thanks.

I am satisfied with how quick the phone came in however, I am unsatisfied with the quality of the phone it has managed to crack and splinter on me without being dropped, so I will be requesting yet another replacement.

First phone was sent to match previously owned years ago. Not enough info gathered by first agent. Second phone arrived two three days. Nothing else. Called customer service for help to stop tracking, excellent agent. Very helpful. Received Gmail that did not pertain to my android phone.

My 16 year old granddaughter recently left her cell phone on top of the car and drove off. It ended up on the highway smashed to pieces. The people at Verizon were very helpful directing us to you and then your service was great. It was replaced within 24 hours and the only issue was her being without a phone for a day!! You replaced it with a refurbished one that is working just fine so far. Thanks for your quick service.

I purchased mine and my husband's phone through a merchant that offered buy one get one through AT&T on November 15th. At purchase I refused the insurance. On November 30th I find a Visa authorization on my bank account from Asurion for $149, I never gave them my information. After spending 45 mins on a 3-way call between myself, AT&T and Asurion this company says because I don't have insurance with them that they're unable to see the charge and therefore telling me that they have not billed my bank account and can not help me.

I am very satisfied. I haven’t had any issues at all. In fact this is the third replacement that I got for my little one. I definitely would recommended to a friend. It a fast process and very easy to follow.

I am absolutely at awe for how seamless the process took place. I told what happen and the next thing I know was that the phone is on its way. No hassle and/or question. I would definitely recommend Asurion to all my friends and families. Thank you!

I’m filing a BBB complaint at the moment. My daughter lost the original return envelope. I request a new one, which didn’t come and called again. Received two envelopes approximately one week later. Sent the phone back in one of them. Now I’m being charged for non returned equipment? Apparently you only logged the original envelope and don’t log customer service calls. During a 46 minute call on 11/30/17 with three different people I was told the same thing over and over. Each claimed I didn’t send the phone, so in so many words my integrity was being questioned. I was also told I should have recorded the tracking number on the envelope. I wasn’t expecting this to happen or I would have. Ridiculous. Not too impressed with Asurion at this point.

I was very pleased with how fast I had received a new phone. However, I was very disappointed when I received my new phone and saw that it is a refurbished Iphone. I pay a lot of money for this insurance you would think you could get a new phone.

You did a great job. We really appreciate what you did and how fast you did it. My family depends on our ability to stay connected and you did a great job in restoring our connectivity. I would definitely suggest large families to use this product. It is fast and efficient.

The reps were very helpful when I called and I was very satisfied with my service. I never have problems sending the device back or anything. The process is so easy and seamless. I have had to use you guys several times and I will always pay for the coverage. It's well worth it.

Extremely easy experience. Received a new phone next day after reporting claim. Unfortunately I forgot to send old phone back in the package that was provided. So I was a little late but phone has been mailed. Best service I've had in a long time. Thank you Asurion!

Dropped my phone, damaged its ability to operate. Went to Verizon store and learned they no longer assist with insurance claims. Went to the Asurion website and was unsuccessful in resolving my issue. Discovered a phone contact number, spoke to an Asurion representative who quickly and competently assisted. Found I would need to pay $90+ for a replacement phone. Made a credit card transaction and a refurbished phone, with updated technology compared to my broken phone, was received within 48 hours. Activation took over 4 hours but the Asurion technician assisting me was helpful and persistent. Instructions for returning my damaged phone were clear and concise and a prepaid mailing envelope was provided.

I received my phone replacement at the speed of lightning. The new phone arrived and was perfect. Oh! I am very happy!!! No hassle. The service was fast, polite, and high quality. The old phone was returned in a supplied box. I have been made to feel like a TREASURED customer.

Never expected the service and replacement turnaround to be so fast and easy! After my device was stolen, Asurion really made purchasing phone insurance all worth it! Kudos to Asurion for handling my claim very swiftly, providing an easy but thorough filing experience and for making sure the level of service provided was top-notch!

The procedure for replacing my phone after I lost my original phone. Everyone was polite, patient and encouraging with me. I really appreciated it. It was a stressful time, and thank you for the way everything was handled. The replacement phone came quickly, and the staff at Verizon got it up and going and me on my way in no time!

The filing process was extremely easy to follow. Thank you so much for the clear instructions. I received my item replacement with no hassle. The online site had some other accessories that may come in handy in the future. I have no complaints.

Speed of service is amazing. Phones are refurbished though which may or may not have issues. I have used the service multiple times with some technical issues every now and then. Overall is good. Need to align deductibles with real market expectations. Can't pay the same for a phone that came out 3 years ago compared to a phone that came out 2 months ago.

Husband's phone developed a cracked screen and subsequent malfunctions. Asurion replaced with a different model as they didn't have the one he had anymore. After about a week of using that phone, my husband looked at me and said he absolutely hated that phone. I called Asurion and they graciously sent another, newer model. That phone had issues with calling, kept cutting out. Called Asurion again. Bless them, they not only did not get upset, but sent out another, brand new phone. This one seems to be working fine, he's had it about a week now. This is one time Asurion came through with flying colors! Thank you, Asurion!

I think the problems I mainly had were with Verizon as they made no effort to help or give suggestions in any way. I live 20 miles from any Verizon store & had to make 4 RT & only one was beneficial. The problem I had with Asurion was I had old phone activated while mine was replaced, but the claim form showed that phone & not the phone I needed replaced. I think I had to have temporary phone disconnected & put info for damaged phone put back on my account. A friend ended up calling Asurion to complete the phone because it had to have exact date the phone was last in service. The Asurion person contacted Verizon themselves while we were on the line to get the exact date.

Absolute worst customer service I have ever experienced. The supervisor I spoke with was so rude, insensitive, condescending and unhelpful, and really didn’t care about helping me or just wasn’t smart enough to understand what I was asking for. I’m going back to AppleCare.

My device came in the next day. I really appreciate it. Thank you so much!! Couldn't ask for anything else. My device came in fast and works great! Thanks a lot again. I will definitely keep my insurance! It's well worth it. After getting my phone stolen I'm able to count on the insurance I pay for my phones.

You replaced my phone overnight. Sudden service very good. Only issue was the salesperson that originally sold the phone contract was mistaken about coverage of the insurance. When I quit making mistakes I might be upset. I'm happy with the outcome.

Hi, I really appreciate that you sent the new phone in a timely manner with all the components included, however a couple of days after having the phone the speakers stopped working. I can only listen when I put the headphones in.

The very worst. I will never use your company again. To wait ten days without a phone was disgusting. Supposed to be in a day or two. Excuses that the phone was not in stock when I could have gone into any store and bought a new one immediately.

My claim was handled very efficiently. The agent's attitude was friendly yet professional. He was thorough in his explanations and made sure of my understandings as well. I felt valued as a customer and had my complaint completed to my satisfaction.

Damaged my phone beyond repair Tuesday. Filed the claim with Asurion Tuesday night - had my new phone delivered Wednesday afternoon!! Filing the claim was easy, able to do it all online. Awesome service. I would recommend Asurion's services to everyone! Thank you Asurion!

Truly a wonderful claims experience. Quick response and turnaround time. I would recommend your service to anybody. Thank you for making this a wonderful experience. Most insurance claims are a hassle, however your company has a wonderful easy process in place that is very user friendly. Thank you again.

The gentleman I spoke with was so pleasant and gave me so much information and put my worries at ease. He answered all my questions thoroughly. I received my new phone promptly the next day and was so happy to be connected to the world again.

I was in Germany and all of the steps and forms were cumbersome. Several days later I was informed the phone was on back order. I had to buy a phone anyway because you didn’t deliver in a timely fashion.

I purchased this phone as a communication piece between me and my granddaughter. Even with the OtterBox the screen became cracked. I went online and was not eligible for store replacement or fixing but for mail out replacement. The claim process was quick and I received my phone the next day. Excellent service.

Best customer service for a large company. I am always amazed at the extra time and helpful treatment coming from a complete stranger. I'm happy for your time and consideration in resolving my phone problems. I can make the meeting today so I will delivery you though and I will be there at six.

While on a business trip, my phone was stolen. I received my replacement within 48 hours of filing my claim. There were no problems and no questions asked. Could not have asked for a faster or better care. Great service.

Friend had his phone stolen and couldn't recover it with the find my iPhone login. We disconnected the line and filed a claim for a new one. Everything was done online and was incredibly easy. The phone arrived quickly and everything got set up fast as well.

We received a replacement phone within 24 hours and had no issues at all. Sent the broken phone back and that was it. Couldn't ask for more (except maybe a lower deductible ha). Really surprised by the speed of everything. Would gladly purchase again.

Excellent service and quick response time. Handled very professionally. I appreciated the care that was taken to take care of issues. I cracked my phone screen. Replacement was immediate and no hassle. Received replacement in two days. Thank you very much.

One does not know the great service your company does provide until faced with a situation where the device is lost, in a middle of a trip, when one certainly cannot lose. Thank you for being there to provide such an easy solution to get back on my feet again and make it seem as if nothing had happened!

IPhone battery blew up, incurrence gave us a refurbished one for $150. Too much but better than buying a new one. The Verizon store was not very helpful, but when we called Verizon they were very helpful.

I lost my phone while out of town. The process with Asurion was quick and easy. My phone arrived the next day. I was definitely pleased that I had insured my phone. I would recommend this insurance to anyone with electronic devices.

My husband dropped his phone and we had it replaced very quickly with another phone. The replacement phone did not work and we got another one and it works greats. Each person we talked with was professional and courteous. Thank you.

I had a horrible experience of being robbed at gunpoint but Asurion made things easy in replacing the stolen phone. I would definitely recommend their services. Thank you very much to everyone that helped to make a bad situation a little easier to handle.

Great service. Quick to navigate around the website. Easy to understand. User friendly. Fast turn around on getting replacement in the mail. Instructions laid out clear and concise so no issues with what item goes where and when. Although I wish I could get a phone in the store the same day, this service is definitely the next best option.

The tablet I received started having problems a couple days after receiving it. The colors on the screen don't show up correctly and the screen blinks in and out a lot. Sometimes it's hard to get the screen to come on at all. I hardly use it now because it's hard to see even when the screen does come on.

Was very pleased and surprised I got my phone overnight and I did not have to pay postage when returning my damaged phone. I am sure that most people do not know about this service. Thank you for being so prompt and efficient.

The whole transaction was painless. Everything was done online. The phone arrived here the next day. The instructions were easy to follow for the return. All in all the process is really user friendly even for those who aren't computer savvy.

The rep was friendly and very helpful. I have used this service on several occasions and Asurion has always been reliable. I also recommend to my family and friends to always purchase the insurance b/c it has always worked out for my family. Thank you!!

I felt that the entire process from filing a claim, getting the replacement phone, and sending back the broken phone was very easy. There was no difficulty and the new phone came in a timely manner. The packaging to send back the broken phone was very easy and convenient to use. Overall this was a wonderful experience.

Grateful I finally got a phone works that after you all had send 3 phone and having change from S7 to S8 Samsung due back order but finally got a phone. Hate switch but at least it's works. Have bought phone case for my new phone again, at least you all was able get me a phone fast. Thanks.

When my cell phone was stolen last month, I had to call the Verizon Help Line several times before I was connected to Assurion. After learning I had to pay another 150 dollars for this stolen S7, I received the new phone quickly, but setting the phone up to get it activated was a bad experience. I could not get the nano card into the phone at first. I did not the instructions that came with the phone that helpful. So, weighing the 1 star for Verizon support against about a 4 star for Asurion, I decided on the 3 stars for the overall experience.

I broke my phone so I made the call. I got in to the website and filled out proper paperwork. I heard back from a Rep. The Representative very nice and helpful. I received my replacement by the next business day.

Our son needed his phone replaced and Asurion replaced the phone in a timely manner. It was so easy. Returning the broken phone was even easier. I had spoken with Asurion on the phone and finished my claim online. The entire process was quite simple.

Broken sunglasses. Had Asurion protection on them. Simple process. Looked up my policy through my phone number, filled out a quick form. A few days and I got credit for the claim. Bought new glasses to replace. Bought Asurion coverage on them again. Good service, worth the money.

Fast, friendly customer service. Very happy with my experience. They made it very easy to submit my claim. Phone came very fast. I was worried the whole thing would be a headache. I was happily surprised by the whole process.

I dropped my phone, and shattered the screen, went to phoneclaim.com and it took me to the Verizon specific site, easily filed the claim, and a day later, was back in business, literally, as my office phone rolls to my cell phone, and without the cel I am tied to my desk. Bravo Asurion, saved me plenty by not having to buy a new phone or start a new contract.

Everything was very easy and we got our daughter's new phone in less than a day. It was a very simple experience overall. In fact, with a family of 7 and all of us having phones, it's always something, and having insurance has been invaluable.

My phone was broke when I turned it back in. I struggle to electronically remove it from my find my iPhone app. I removed it one way got a threatening email. I removed it another way got another threatening email. I did it a third way and got another (3rd) threatening email and the emails continue that I’m gonna get charged the $500. I’m very disappointed with the process. I would’ve loved to of talk to a person who could’ve walked me through it

Was fast and friendly and easy to make a claim. Received my replace the next day. I would definitely recommend to my family and friends. And was even easy and helpful with the replacement phone. The replacement phone was the same as we had. Had no problems setting it back up. Thanks.

The process was easy, straightforward. I was told I needed to sign for the FedEx package, and they would deliver between 9AM-9PM. Sitting around the house waiting wasn't the best use of time, and FedEx just dropped phone at my door. Thank you for your quick replacement.

Great fast service, no questions on the process. It’s very easy! I never have any problem when filing a claim. Website very way to use and I really had no problems, time in getting phone is really fast. Thank you.

Received my phone in less than 12 hours from when I placed my claim. Very easy to activate phone and return old phone and easy to place my claim online. Would not have been able to replace my phone without this insurance. Very satisfied with my experience.

I was disappointed that my replacement phone (iPhone SE) is actually a rebuilt & not a new phone. I often lose calls where I have it ring and when I hit the engage button the phone freezes entirely. I can’t get to answer and frustratingly just hear the phone ring until it stops ringing. Only after that can I look up the caller & apologize for my ill product. I question Verizon’s competence each time that happens... I bought insurance to cover for a like kind and same quality but that’s not what I got. I have an imitation of the real thing. It’s just criminal. I guess I’ll have to go to new provider when my contract is over

Fast, reliable and very easy to business with. Totally satisfied. Wish more companies were like this. Thanks!!!! Lost my phone and was in desperate need of a replacement as my job requires a reliable cell phone. Had the phone in hardly no time with no difficulty in obtaining a replacement. your representatives are always courteous and helpful.

My son's phone was damaged and Asurion done a great job of getting the replacement phone to us. Customer service was great as well. When calling customer service, they were very professional and listened to my concerns. They walked me through the process. When the replacement phone arrived, directions were given on how to transfer information.

When filing my claim online, it wanted to offer me a flip phone as a replacement for my LG K4 smartphone (discontinued). When I called in, the representatives made sure I received a smartphone replacement device! Thank you!!!

I was very pleased with how quickly Asurion handled replacing my phone. It was shipped within 24 hours, and the customer service was extremely helpful and courteous. I will continue my insurance plan with this company on all the phones on my plan.

Replacement phone was received. The original model/make was not available. But we did get the replace within 24 hours. The wrong cover was shipped, it had a clip on it. We had to buy a new one from the Verizon store in Southfield MI. We also had a vehicle charger that now does not fit. So we are considering our next steps. Everything else is fine.

His charging port in his turbo 2 was not working. It has started when we replaced it the first time. However it was manageable. This replacement works perfectly. No issues at all. We can even hear him better on this one. Love the fast delivery and prompt service with this insurance.

Really appreciate how you kept emphasizing the need Properly prepare the iPhone before we shipped it back so we would not receive an extra charge. We did not hesitate to buy the protection plan again.

It was a very quick and easy process. I placed my order at 10pm one night and the following day I received my phone. I interacted with customer service once and that phone call went very smoothly. My questions were answered directly and the customer service rep was knowledgeable and helpful.

Phone fell in a lake and a new phone was sent immediately!! Thank you. This made for little disruption without a phone. Staff was very friendly and helpful. Getting phone activated went well also. I will be keeping this insurance after this good experience.

Very caring and gave importance to my matter. They also had emailed me back several times about expecting of arrival time and dates. It was a big concern and they keep assured me to how long of expectance and they were over the miles.

Always quick to get your claim processes. Always ready to help. Phone replacement is good and if not the same as the one you are replacing they try to get the best replacement. Good company to do business with. Have insurance on three phones.

The response time for my lost phone was second to none. This process to apply for another phone was made smooth by Asurion. I thought it would be a bother doing everything over the phone versus going into a Verizon store but this process was easy if you could just follow every step to the tee.

I encountered a problem w/ a phone rep this time. I asked to speak to a manager, who provided the normal excellent customer service and resolved my issue quickly. Received a bad replacement phone, but got a new one and it’s working great!

I broke the screen on my device. I wanted to get it replaced and everyone didn't know what they were doing. What I mean by that 1 person tells me something someone else tells me different. I have had issues with every phone that was sent to me. I keep requesting a brand new 1. I still haven't got it. I just called to get a replacement on 11/28/17 because the phone I have has issues. The lady told me I didn't get a new 1. I'm hoping this lady did what she said and sent me a new 1. I have already been through 4 phone. Every one has had an issue. Because of this I asked for an upgrade because of the service and issues I've been having. I felt it was fair but I guess it wasn't because it hasn't happened. As of today I still have issues. I'm going onto phone 5 tomorrow when it get here. As far as associate attitude everyone has tried to help to the fullest they can which I am thankful for.

I was very impressed with the speed and accuracy of getting a new phone to me. Thank you also for helping me transfer all my photos, etc., so that they would be kept safe for future times. I will be glad to share my experience with my friends. Thank You!

I have 2 teenagers and anyone who has kids know what can happen to their phones. Lost, dropped, broken screen, water damage and etc... the list goes on and on. Both times I have called Asurion their customer service reps have always been courteous and helpful. It was so easy to process the claim and a new phone was shipped out the next day. Purchasing Asurion insurance is one of the best decisions I have made.

The process was quick and seamless. Thank you for being so easy. Replacement phone instructions were very self explanatory. I was able to quickly submit my claim online. Total process took about five minutes. I could not be happier with the quality of the replacement phone that I received. Again, thank you.

Awesome service, fast delivery, excellent protection!! I would recommend this insurance to anyone because they actually do what they promise, and the deductible it is very low cost and very affordable, the other phone was great, and it was certified no problems at all. No complaints, congratulations!!

I’m more than happy that with all the troubles with my first replacement phone you guys were sure to raise the bar and upgrade my phone to the 6s so I don’t want to complain. I had the 5SE so initially I already had a 6 internally so I guess it’s an even trade. Thanks for helping me the way you did and getting me my new replacement by the next morning!

Online access was very easy to accessible and use. The delivery of my damaged device was so very prompt of delivery. The service to return my damaged device was very user friendly. The fact that your notification of my device was received was very assuring and very well delivered asap! Thanks!

I was impressed with the speed at which everything moved. My one concern through the process was the number of verification steps I had to go through to confirm information that I had entered. I was traveling abroad which made it more difficult. Overall positive experience.

My iPad was completely crushed when it slid down into the lounge chair! Yikes! Luckily, it was insured! I Am happy with this insurance. The process was pretty simple and service was timely. I received my new iPad the very next day!

I cannot say that the first time I needed the Asurion service that they did their jobs, but they did try to get off the hook on a technicality, and were frankly successful in doing so. Thank goodness for Verizon owning the experience since Asurion did everything they could to pass the buck, however literally two months later when I had my phone stolen after it had been replaced by Verizon, Asurion did a fantastic job owning that situation and replacing my phone in a prompt manner. I would recommend having the service but if you have several phones on one account, ensure that you have the proper phone assigned to the phone numbers or you could end up eating a loss. Verizon or your cell phone carrier can help you do this quite easily.

Overall I was very pleased with the process to return my damaged phone and obtain a "new" phone. I received the new phone the day after I filed my claim. I do not recall receiving instructions about whether or not to restore my old phone to the original factory settings, but because I was unable to turn my phone on I could not delete the history or content on the device which made me extremely uncomfortable. I worry about the security of my personal information contained on my old phone.

Will recommend Asurion to all my friends and family. :) It was an extremely easy claim process! Got phone replaced the very next day. They also send a self addressed envelope for return of damaged equipment. Thank you so much Asurion!

Phone screen repairs did not work out well which lead to phone replacement. Happy with end result however aftermarket phone screen for iPhone 7 caused other parts of the phone to malfunction or "certified installers are not so certified". Thank you for your services.

Asurion did a great job of replacing my phone which died completely when I was traveling. The company speedily sent my replacement phone to my hotel within two days and it was a life saver for my trip! Thank you. Asurion!!

Have only compliments for Asurion for fine service and quick response to my needs. Have not used Asurion for handle a problem for me regarding my phones but after this experience I can recommend Asurion on a number of issues to anyone who asks.

Overall the experience was easy and extremely useful to locate information online. My replacement phone came quickly and although there were issues connecting it through Verizon my experience was amazing. I called one time to make the claim and it was taken care of without issue. My only downside is that my insurance throughout the time I've had it has gotten super expensive.

I was sold insurance with a $50 deductible. I ended up paying a $150 deductible because there was not a repair store within 20 miles of my address. I live in a community of 500,000 and have not moved since having this service. I purchased this phone in town. It should have been sold to me as a $150 deductible, not $50. Your company is dishonest.

Easy to use, Quick and great, easy to use system to place an order and to get the phone sent to me. Came in the mail quickly all in good shape and easy to send old phone in with prepaid envelope to get the return back.

I got the replacement because my other phone was practically not usable anymore. The new phone came in & was at least 10 times slower than my old broken one & I couldn’t take any type of video on the device. The camera app wouldn’t allow videos to be taken and Snapchat wouldn’t let me take any videos either. Also all the apps would force close themselves for no reason at all. It’s not even worth it to have insurance if the phone you get is just as bad, if not worse than the one I already had.

Generally, thing were handled expeditiously and the replacement phone was received quickly. My only criticism would be that the instructions for the claim (handed to me as a business card at the Verizon Store) should have made it clearer that the claim had to be filed online first.

It was great but my phone is lagging. Customer service was good too. I'm tired of having to call up and getting a replacement phone all the time. I don't have time to be sitting around staying on the phone with customer care.

You guys were super accommodating and got the new phone to me wicked fast which I appreciate very much. I need the phone for my job so it being here so promptly helped out a lot. However I did send in my broken phone and was hoping to get some confirmation that you guys received it. Thanks again!

Great job getting a phone sent to my son at college in California. It made it easy for me to get him a replacement phone when he was away from home. Thanks for your next day delivery. It was a seamless transaction.

Wife's phone had cracked screen. Asurion helped us find a new phone since hers was no longer available and another one was on backorder. The recommended phone they sent us is amazing! Asurion has great customer service and am glad to have insurance with them.

We know how disconnected we feel when our phones do not work. Asurion quickly handled the claim and followed up which I greatly appreciate. They were in touch through each step, even alerted me they received the phone. Great job!

When I first called about my damaged phone, I was told that it might be possible to just replace the screen since that is what was damaged and the phone still worked. However, by the time we returned from our trip (two weeks later) I was told that the parts were no longer available to fix the phone. This resulted in a $150 cost to me instead of the $50 deductible I was originally quoted. As compensation, they upgraded my phone to a 256 GB instead of the 128 that I originally had. I would rather have saved the extra $100. However, service was very fast and courteous, no complaints about that.

I was totally impressed with: the ease of filing a claim, acknowledgment of my claim, communication from your end to keep me in the loop of “replacement process” and now checking back regarding my level of satisfaction with your service. One word would have sufficed... EXCELLENT!

I have had a Samsung 6S for about 3 years, when the screen turned blue and could not use. I received a replacement phone through insurance. The phone arrived immediately the next day, so Kudos and thanks for that. However, I am disappointed in finding a micro-fracture across the screen of this refurbished replacement phone upon receipt. The phone works fine, the battery life is like new, and I purchased a glass screen protector as well as a heavy duty otter box with its own screen protector. I should have thought that the replacement would have been LIKE NEW condition, but apparently my expectations are higher than Asurion's.

Replacing my husband's broken phone was quick and painless. There is nothing l could possibly change in order to make the experience any better. Everything was self explanatory and instructions were easy to follow. Thank you for providing the return envelope and for shipping everything in such an expedient manner.

Everything was great with my insurance claim. I made my claim and I received my phone the next day in great condition ready to go. I promptly activated it and starting using it right away. I also received a case just as my Asurion assistant said I would.

Lost my phone on a plane returning from BWI airport at ATL international. Was given new phone and only paid $19.00 for replacement. 2 days after we contacted Asurion the new phone arrived. Great job!!! We would recommend Asurion to others and we are very pleased with the results.

I have Asurion insurance on my iPhone 7s Plus that covers cracked screens for $29. I called to put a claim in and I was told it’s not available in my area but I can buy a refurbished phone for $199. I said I did not want that, I wanted my screen fixed for the $29 I’m covered and have been paying for. I asked where was the nearest place I could go and was told I had to give them area codes. I feel I was doubled talked and scammed.

I dropped my tablet, went on the website and filed my claim and had a new tablet within 48 hours. Quick and Easy! I would definitely recommend getting Asurion coverage on your electronics; only spent $29 to get a new tablet instead of about $250 thanks to my coverage.

I was a bit upset when I found out that my phone company couldn't replace my phone, but after filing my claim with Asurion I was pleasantly surprised by how easy it was and that I got my phone the next day.

The replacement phone was received in a very short amount of time after submitting the claim online. We did have issues with disabling the "Find My iPhone" app, but that may very well have been user error on my part.

Setting up the claim was super easy. The phone was shipped timely, the shipping company delayed its arrive by two days but not your fault. I was very thankful for your timeliness and helpfulness. I have no complaints about your service and in fact very happy I purchase the additional insurance.

When my son broke the screen on his phone, Asurion was there to send us a replacement phone without any problems! They made it completely painless to send the old one back. Wonderful service. Would definitely choose to get warranty through them again.

I was pleasantly surprised at the ease of reporting the claim and the replacement of my phone. I did have one instance where for some reason my call was disconnected and had to retrace some steps, but all in all very pleased with process. Replacement phone was shipped fast.

Pleased with the replacement phone, the only issue was the wrong SIM card was sent with the phone. Verizon did send me the correct SIM card at no charge. Outside of the SIM card I was very pleased with Asurion's prompt service. I'm definitely happy I purchased the insurance plan.

I ran over my iPhone recently. Never did anything like that before and never had to replace a phone before due to damage. I called Asurion and the representative was very understanding and responsive. Since the incident happened on a Saturday, I could not get my phone until Monday, but it was there first thing. So glad I had the insurance and did not have to wait for hours at a Verizon store for a new one. I would highly recommend getting insurance on your device, just in case.

We originally went to the Verizon store and were told we couldn't use the insurance. Customer service was very courteous and friendly. They took care of the claim and the phone was there by the next day. Was very satisfied with service and would recommend Asurion to family and friends.

Your response time and efficiency is great. My only issue is that it would be nice to receive a new phone and not a refurbished one, but I understand. I would be willing to pay more money for a new one. Thank you for your service. God Bless you.

I thank you for handling my phone incidents quickly. However, I feel that the amount you charge to send me a new one was expensive but I have been careless with my phone twice. I appreciated the customer services I received from you. Please keep up the good work.

Customer service was great and shipping was very fast, but the phone has a couple issues. 1 The camera freezes up when taking a picture for a text, seems to do fine in normal camera mode. 2 It doesn't have as good of service as my first Galaxy s7 edge.

They were very quick with claim and helpful. Very satisfied. Happy with the way things were handled. Phone was broken was easy return. New phone was there within a day was nice. Very happy with the way things were handled. Would recommend to anyone.

I have received 3 emails threatening me that I will be charged $500 if I do not remove the old phone from my iTunes account which I already have. I have called the Asurion number and left my name and number for a return call and have never received one. How can I trust/verify Asurion has checked my phone to confirm the removal of the account if they cant return a phone call? I have paid a lot of money over the years (enough to buy a replacement phone) and I'm disappointed in the follow up.

The customer service was great. Everyone that I talked to was very helpful. The replacement phone is the problem. No sd card. Running out of storage. Without the sd card more hassle to maintain storage. I am not a tech guy and am very flustered. I've wasted hours trying to connect to my computer I still haven't figured it out. Going to get some help. Help is two towns over. What a hassle.

Asurion is the best when it comes to protection for your devices, I recommend that everyone use them for all of your electronic devices. I'm sorry I don't have anything further to say or recommend on here or to anyone else but good luck with your choices.

Filed claim with Asurion to replace broken iPhone. Although they sent a replacement device within 24 hours, the replacement device (which they plainly said had a one year warranty) powers off at least twice a day and requires hard restart. After three calls and over an hour on the phone with their "Technical Department," I was sent to Verizon because of "compatibility issues." Verizon couldn't get phone to work correctly either. Rather than provide a replacement device, Asurion wants to continue to have me work with their "Technical Department" and continue to give me the runaround.

The process was easy and efficient. Received my replacement within the expected time frame. It was easy to return the defected device. The cost was nominal. It was one of the easiest claims to be solved. I appreciate the ease of the process. Thank you.

I was very pleased to get back in service quickly. I would have liked to have gotten confirmation that I followed directions on returning the phone including disabling the find my phone feature to ensure I wasn’t charged the extra $500.00. Outside of that service was great.

My phone disappeared on a business trip. Within 24 hours I had a replacement phone and was able to continue with work and the rest of my life with very little disruption. The staff that I spoke with at Asurion were polite and helpful, and made every effort to make my situation as painless as possible.

Came in a timely manner but was a refurbished phone that acts slightly different than my first one did new out of the box. Disappointed because I did ask to receive another new phone but did not get what I wanted. But due to the nature of work I do did not have the time to wait to send it back and wait for a new one. Great on shipping time disappointed with merchandise.

I was satisfied with the ease of exchanging the phone. The only problem I had is taking the information out of the phone. The phone was damaged where I could not use to do it and had to use the new phone. I had an Asurion agent call me advising me to do it and said she will email me the instructions, which I never received. I had to take it to a Verizon store to have someone there do it.

My spouse dropped her iPhone out of her hoodie pocket by her car. As she backed out, she ran over her iPhone. Within 4 days, Asurion sent a replacement. Really fast for rural Wyoming. Karen teaches a preschool and needs a phone to keep in touch with her parents.

My son dropped his phone while at college and the touch screen stopped working. Filing a claim couldn't be easier and the replacement phone arrived very quickly. We followed the easy to understand instructions and returned the damaged phone per the instructions. My son was back online and very satisfied with Asurion - thanks!

When enrolling in an insurance program one expects to receive a product when the claim is filed. This was not the case. I have the most basic iPhone (black, 128gb) and one would expect this could easily be replaced. I had to wait over a week to receive the product and had to pay a full rebate and pay a full monthly deductible. I am completely unsatisfied by the cost and service provided by Asurion.

When I lost my phone, I wasn't sure it would even be covered. I had a great experience from when Asurion was first contacted about me losing my phone, to when my replacement arrived. So far it works just like the old one. Excellent customer service!

Excellent service received my phone within one day. Phone works perfectly. Was able to send the phone back with no problems. Tracking number was sent and I️ was notified when the phone was received when I️ sent it back. If I️ need to I️ will use the service again.

Process was super easy, fast and customer service was amazing and helpful. I got my replacements very quickly in the whole process of packaging in returning my Adams was super easy. Very very very satisfied. Very happy.

My phone was damaged and Asurion made sure to get me a replacement phone immediately. The process was quick and easy. I just wish they had the option for someone to come to my house at the time after than having to send my phone out and paying for an entire new phone versus just screen replacement.

Screen was cracked on my daughter's phone. I received a new phone to replace. Very satisfied with the fast service. One thing I did not know about this service is that I needed to contact you directly. I went to the Verizon store and received the information I needed to process my claim.

Was quick fast and easy on all ends. Had the new phone within two days and sent the old phone back. So happy I got insurance for this phone cause it's about 400+ dollars just to get the screen replaced and that is just ridiculous.

This wasn't the first time for me and dealing with phone insurance company. They made the transition very easy and smooth. It was very helpful. My replacement phone was shipped and delivered in one day. I would recommend Asurion to everyone.

It was fast and easy. I received the new phone in a timely fashion. The return envelope made for an easy return. The only issue I seem to have is the speaker on the new phone doesn't work. I appreciate the ability to get such fast service and my new phone.

The screen on my iPad broke, called Asurion and was helped immediately. My Ipad was replaced promptly, great job. I received an email when my return was received. I would recommend purchasing the insurance on your devices.

My daughter's phone screen was broken and I contacted Asurion for a replacement. The smartphone is discontinued and was offered a flip phone as a replacement. I brought up the fact it was a smartphone, I could not accept a non smartphone. Customer service representative was understanding and assisted in getting a proper replacement. Replacement phone came next day.

I'm a long-time Verizon users. This was the first time I've had to use our phone insurance. My wife tried to follow process and open case from your website on her Smartphone. It didn't work well, so she tried again. This may have caused a problem, because we were denied our claim. After calling, the agent said they would not process our case and couldn't give any details. So I called Verizon who was about to give us a replacement phone, but the manager helped escalate issue to Asurion. After too many phone calls and even Verizon having to escalate on our behalf, Asurion sent us the replacement phone. Based on our history alone of not abusing our insurance, Asurion should have been more helpful.

The service was Great! The phone got delivered in a timely manner, instructions were very easy to follow to start using my cellular device. Instructions that were included in the box were very easy to follow. I would recommend Asurion insurance for cell phones to all of my family and friends.

One of the phones on my account stopped working. I was able to call and not spend a ridiculous amount of time on the phone to place the claim. This is much appreciated and hard to come by with customer service these days! The phone was replaced in a timely manner and my expectations were met. Thank you!

This particular transaction was done fairly well, but overall the services provided suck/are not very good. I have a phone with a cracked screen that you want me to pay $150 to get fixed because you either do not offer the service in my area (a very big city-Seattle area) or my phone, which came out less than a year ago, does not qualify (I have received conflicting reasons). I could go to a shop and get it fixed for a third of that price and yet I am paying you for insurance to cover those types of things.

Galaxy s7 edge - I have no complaints when it comes to the customer service at all. However, the refurbished devices ALWAYS fail. I buy a brand new device, accident happens, I claim insurance and get a used, repaired device that didn't function anything like a new one should. And yet, these refurbished phones are supposed to work like new. Really, for the money being paid for insurance, I should get a BRAND new device, not refurbished, and not limited to 2 claims. I work outdoors and constantly use my phone, it's pay of my job. Accidents happen and not just 2 times in 2 years.

I made my claim for a damaged phone and within 14 hrs I was provided with a new phone. I was Extremely pleased with the service and customer service was also very good. Thank you for the experience and my new phone.

Thanks. The replacement phone works great. The communication was great. You kept me informed on the process. Had to wait a day longer but worth it. There was no hassle on the replacement. Just call, pay and done. Thanks again for all your assistance.

I have paid Verizon for insurance for years, and never before made a claim. The first time I need a replacement, I have to deal with a third party, and pay $100 for a discontinued phone. Not the deal I anticipated when I purchased the insurance all those years ago... Asurion did GREAT aside from the apparent bait and switch by Verizon.

We recently had a washing machine problem with our Maytag Bravos washer purchased from Home Depot. Asurion is the warranty service provider for appliance warranties purchased from Home Depot. The issue began on November 12th when the machine displayed an error code "F54". The 3rd party servicer was sent by Asurion on the 15th of November.

We had to have the screen replaced on my wife's phone. From start to finish everyone I talked was great and helpful. Then about 3 months after that her same phone the screen display stopped working. I called and they got another phone out to us the very next day. Again, the 2 people I talked to were friendly and helpful. We couldn't be happier with the service we got. Thank you...

Thanks for the prompt service on my device. So far I've noticed my speaker on my device isn't working correctly. Sometimes it works and then others the noise only comes through the earpiece. I've checked all my settings and volume control and everything is set at the highest setting.

Very fast turnaround on a replacement phone. It only took overnight to receive my new phone from Asurion. Once I gave them a call they took my information and my phone was on it way. I called in at 2 pm on Friday @ 8 am Saturday my phone was brought to my house.

Fast and easy, great service, good customer service and easy to get questions taken care of, was mailed and I received it quickly. Return with return envelope was very easy to complete, would recommend to a friend, hope I never need to use it again.

I was not a fan of having to pay $100 for a new phone. Especially when it was only because I was in the wrong market, the market I was in didn't have the tech who can fix the cracked screen. Delivery was fast.

Device was broken. A new one was sent within 24 hours. A return address envelope was provided for broken device to be returned. Everything was handled in a timely manner and customer service was superb. I would recommend all patrons get the insurance. You never know when/if you will need it.

I have been very pleased with Asurion. They are quick and helpful. I messed up my settings with the phone replacement and they were very knowledgeable and helped me to get my replacement just right. I highly recommend them to anyone but especially people with teenage kids.

I was very happy with my interactions with Asurion. They were quick, helpful and accurate. I found the website to be very easy to navigate and the return process was spelled out and everything I needed was provided for me.

Process could not have been easier or more convenient. I was able to place the claim online and get the assistance I needed. My new device came timely with everything needed for immediate use. The return envelope made sending the damaged device very easy. And I appreciated the follow up emails as an additional monitor for the process. Thank you for your assistance.

I will not use insurance again, as I feel the benefit does not equal the cost of, in my case, what was 26 months of insurance payments in order to pay 159.00 for a refurbished phone. Transfering the data was not an issue, but required a trip to Verizon to complete.

Asurion: Was very helpful in the transaction of exchanging the damaged phone to a new replacement. I was very pleased with the service and the quickness of getting a replacement. Although I feel that the fees to a replacement are a bit high I'm glad I have this insurance coverage in place. Every nickel counts in making things work. Thanks.

Asurion performed as expected. Quick service. Replacing the broken phone was fast and easy. Included instructions were clear. I have used the service to replace a phone twice. Both experiences went smoothly. Backup the phone, restore to the new phone, turn off Find-my-iPhone on the old device, wipe it, mail back the broken device, done.

Quick and friendly replacement of phone. Recommend the service to everyone. Easy to track phone from website. Phone was ready to go. I've used this service before and every time I have had no problems getting my replacement phone. Sign up and hopefully you don't need it but when you do it's there.

Great service! Received replaced phone the next day. Instructions and use of site very easy to use. Would recommend anyone having a phone to get this insurance. Well worth the money! Hope I don't have to use again, but thankful to have it. Great Job!

You were very efficient in keeping me posted about receiving my new replacement iPhone. I'm glad I had the insurance with your company. The process was made to be pretty painless. I will recommend the insurance to friends and family.

The insurance process was great. However, the replacement phone that I received is not working as it should. It frequently goes to black screen and the only way I can get it back to working order is to reset it via my computer.

I was very pleased with the prompt service that I received from Asurion! I've purchased this insurance with every phone that I have bought before. It is well worth it! The instructions were easy to follow if you needed to return a damaged device. The refurbished phone replacement was in excellent condition.

Very professional and helpful. I had a problem with getting the "turn off my Iphone" part and I was treated with respect instead of like the idiot that I felt like. I would recommend Asurion to anyone that I know. They took the time to research and find the right assistance that I needed and was very patient with me.

Very satisfied. Good service, great phones, fast Mailing Service. Easy switching phones over and a nice way to mail it back. Easy time at the store, set me right up at the phone number to contact the police. Had my phone out to me no time at all.

My iPhone was stolen from my back pocket while standing in line at a Kentucky Friend Chicken Restaurant in Columbus, Ohio. My daughter and I were at a horse show, watching my horse being shown. I was very upset as all my videos and photos, of the show, were on my phone. I immediately went to the nearest Verizon store to report it stolen. To my surprise, a replacement phone was delivered to my address the next day. I am so glad I had the insurance and could not be more pleased with the service I received. Thank you very much.

Great experience with no issues. Team was helpful and replacement was easy. New phone arrived in a timely manner with clear directions for sending old phone back. Written and oral directions made the process almost dummy proof. Customer service was friendly and helpful. Thank you!

Excellent job! In the past 2 years I have lost a phone and had one stolen but Asurion was great in handling both issues!! I highly recommend anyone who has the opportunity to accept the insurance. It is well worth the cost when you consider the price of outright buying a new phone!

I don't recall receiving an email saying the cell phone was received by you. This is important because I don't want to be charged for a phone that I returned it to you. Otherwise, I have never had any problems. Thank you.

I was hesitant to purchase this insurance on my cell phones, but now I'm glad I did. Very fast response to my claim (new phone in less than 24 hours) - I recommend this plan. Replacement phone appears to be brand new.

The claims process was easy, efficient, and fast. I received a replacement device the next day. The envelope they send with the new device for returning the damaged one was straightforward and easy to use. I am highly satisfied with Asurion's service.

All went extremely well with the phone replacement. My problem was with the delivery of item. I believe it was sent via UPS. They did not deliver to the house, even though they said they did. I was out of town and had to search for an office to pick it up from. Very poor service.

Your team talked me through as to what I needed to do to have the replacement sent to me. I would tell everyone that I know about how quick your team was in helping me to get the proper paper to send in and get the wheels turning for a speedy return. THANKS for an AWESOME job.

Phone was delivered quickly as promised. No hassle but your phone call process leaves something to be desired and I’m not sure the battery in the replacement phone is as good as my NEW phone that I returned because I had an accident and broke it.

Got a new phone in 24 hours. Wow that was so fast. Great job. I would recommend you to all my friends and family. You guys were very fast to get my phone back to me as I need it for work and checking in with my family. Thank you so very much.

My tablet ended up with a cracked screen and went totally nuts! When I took it in to my local Verizon store, we filed the claim and the next day I had my new tablet. Awesome service. Still don't know what caused it but you took care of it with no hassle at all. Thanks for the great and extremely fast service!

When I was told that my replacement phone would arrive in such a short time, it was hard to believe. However, arrive it did, and I was thrilled to get it. I'm not sure whether the phone was new or refurbished, but the screen DOES have some vertical lines that show when the background is just right. I can move the background around, and the vertical lines stay stationary. All of that being said, it's nice to have the replacement phone, even if it's not "perfect".

I’ve had this plan for ten plus years. I filed my first claim and got a refurbished phone that is a piece of garbage. Everything about my replacement is absolutely not worth my years of paid insurance. I will be surprised if this message makes its past all of the delays. Waste of money and time. 100%

Phone was stolen and they were great at getting me a new one in a timely manner. Were able to send overnight which helped because I was on vacation. Customer service was great. Would highly recommend to someone who needs a new phone in my situation.

Friendly, helpful support. Very quick response. I am extremely pleased with my experience and would recommend these services to my friends and family. My phone was crunched by a car and was replaced the next day following my claim. No problems at all. Thank you.

Unfortunately my wife doesn't care about taking care of herself, her phone or anything else in her possession. That's why she has a less expensive phone. Just as long as she can play games, do Facebook and watch YouTube she's satisfied. This is her 3rd phone this year. Lucky for me. I have Asurion. My 13 year old son takes better care of his phone.

The first replacement phone we received did not work. The 2nd replacement phone stopped working also. We invested in a new phone because of the lack of faith in a 3rd replacement. The staff is very nice but the product is not reliable

From the start to end of the process was flawless. All stress was taken away. Every step was explained to where anyone could understand. The replacement phone was received in a timely manner along with the cover. Great job, efficient, timely.

Fast processing and shipping. Spouse was able to use phone again without major delay. Would highly recommend to family and friends. Excellent customer service. Entire process went very smoothly. Thank you for having such an excellent company. Highly highly recommended.

Asurion replaced my S7 within 24hrs, GREAT SERVICE!! The $149.00 replacement fee plus the $11.00 monthly is a bit much. The replacement fee should be lowered or adjusted according to the number of replacements a customer claims within a 1 to 2 year period.

I was never sent a bag so I could mail back the damaged tablet. When I called and requested a bag they sent me a cell phone bag. Tablet will not fit. I now need to make another call for a bag large enough for my tablet. Thanks.

I broke my tablet screen so I called Verizon. They gave me the website and I started the claim. I was very surprised, two days later, my new tablet arrived. Very fast service. I will never be without insurance on any of my devices. Thanks for the quick service.

Nothing short of fantastic. Very easy to file Claim & replacement phone was delivered the very next day. Asurion representative was easy to talk to & answered all my questions. He represented the company well & stayed with me through every step of the claim. I highly recommend! Great experience.

Fast... Easy and best insurance I have ever had. Fast service... easy returns. I recommend to everyone with a cell phone. 24 hour turnaround and had my new phone. Even delivered on a Saturday right to my door. Asurion we will be a lifetime member!

My son's cellphone was stolen. Went on the Verizon website, linked thru Asurion to verify our insurance coverage. Requested replacement for the lost phone, applied online, processed and a new phone was shipped and received in 2 days. The whole experience was painless and excellent service was provided.