Asurion Reviews

I had a very pleasant, helpful and understanding representative help resolve an issue with my phone. I had a great experience with the representative with the replacement of the phone in a speedy time… as well as the employee at the Verizon store in Franklin North Carolina. Verizon may cost a little more but it is well worth it. Thank you very much.

Asurion was quick and easy to work with. The first device was dead on arrival, but they quickly shipped out a new one to me. Return process was very smooth. I would use Asurion again if I needed, but I'm hoping to keep this phone in one piece.

Great customer service. When I called the rap about turning off the location on the previously owned phone she logged my call and told me that she had noted my return and location turn off. She was very courteous and told me to ignore any further emails about the issue.

The representative was very helpful when we called back when we could afford the deductible. It all happened very quickly and efficiently. We had backed up everything on our Verizon cloud. The new phone came and is great. They received the old phone and notified as each step was completed. Yeah!

Asurion made filing our claim easy, we were able to do it online, and the replacement arrived the next day. I am happy that I purchased insurance as the deductible is much easier to swallow than the full cost of a new phone.

Ever since I received my new phone I have a problem with dropped calls. I have to resort to using my husband's identical iPhone. Also incoming calls can not hear me although I can text to the same number. I had to also disable the LTE to get any reception. Is my new phone a refurbished one?

I have called at least 6 times to request a reshipment of a lost phone. Each time I got disconnected or sent to the wrong department. Then I received a letter saying I was insured only to find out Asurion cancelled it. It seems the paper mail is a month behind what happens on the computer. When I finally got thru to Tech Support they said the replacement was activated but Verizon says it was not used. When I question this Tech Support stopped talking and sent me to Verizon. Verizon is saying Asurion should replace the phone since it appears lost. What a runaround.

I dropped my phone and it had a damaged screen so I called you up and immediately you put into action Without any delay the insurance that I had in place when I bought the phone from Verizon. There was no delay in the phone came the next day. You all did a great job and I appreciate what you did.

Asurion has excellent customer service - FAST delivery on replacement phone. Totally worth the small monthly fee to have this service. Fantastic service all around. Everyone I have spoken to has been so kind and helpful. It has truly been stress free and given the circumstances, I appreciate it.

We were out of town when the phone needed to be replaced. We did change the address for shipment and everything worked out well. Agent was very efficient and knew her job. Everything was processed quickly and with minimal effort. Thank you.

After being given, or rather, not given accurate information from my cell provider, I called Asurion hoping they could help me, though the rep at the cell store thought it unlikely. The rep at Asurion listened to my case and was more than happy to help me and resolve the issue.

Great response and great customer service. My husband had his replacement phone the very next day. You were very patient with us returning the old phone. He had trouble getting all the information transferred from his old phone to the new phone.

Replacement phone in 22 hours. Lost phone on Mon, claim on Tue, replacement phone on Wed. Form was easy to fill out. I still haven't figured out why there is such a high deductible. After all these years of paying for the insurance, this was first claim.

The only hitch was that my device was on backorder so it took a week before I actually received it. Communication was quick. My last claim was submitted 6 months prior so I was unaware of the sworn statement process and having to provide copies of ID. It didn't bother me, I assumed Asurion is tired of the fraud and are protecting themselves and their customers.

The replacement was sent quickly and the instructions were clear and concise. I had a little trouble setting up my new phone and customer service was very helpful. I hope I do not need to use phone replacement again but if so I will not hesitate to use Asurion.

The CSR did an excellent job of leading me through the process. I found the CSR very knowledgeable about the phone, the process and the end result. The phone arrived in a timely manner. I have used Asurion's services before. They do an excellent job!

Was up and running within 24hrs. I called in for assistance, and the Asurion customer service rep was very helpful. Thank you for the fantastic, and easy to use help. My new phone is working great. I have an iPhone 7.

I have had this insurance for years and never had a problem with them. Asurion has always been there when I need them, I got my cell replaced right the next day, the staff was really kind and efficient. Thank You Asurion.

Phone insurance is awesome! When my son broke his phone I was grateful I had it, phones are so expensive! The only thing I found challenging was that he broke it in such a way that you couldn’t turn it on anymore. I have to get into the iCloud account to remove his “find” app. After attempting that several times, I think I finally turned it off. Here’s hoping anyway! Overall, a good experience.

I appreciate how fast it was to receive my replacement. It makes it easy to stay connected. I also appreciate the claim process. Everything was done online and with a few clicks I had my claim completed. The one downside is the cost. $150 to $200 is pricey to me. Though it beats having to pay the retail price.

Hassle free replacement process; stopped into a Verizon store 250 miles from home, out in less than 15 min. Had a new phone shipped to my place of employment. Had a new one in 24 hrs., updated it and back in normal service in no time!

Always a pleasure getting a replacement phone or tablet when needed. If they don't have your brand then they will ship you one like it. I have gone through them many of times for a replacement due to a cracked screen some that were by accident and some not and also battery problems.

Thank you for delivering my phone right away. I received it by the next day. For that, I am grateful. Unfortunately, my phone has continued to mess up since receiving it in the mail. I continue to get "No SIM Card" notifications, even after getting a new sim card, and asking for assistance from Verizon (in store, over the phone, and internet). It is documented, through Verizon, that this phone doesn't work properly. This problem still continues periodically, causing my phone to turn off and restart, EVERY TIME. I need a new phone. Please help. Running out of options.

Great speed and service in replacing my MOTO Play after I found that there was no screen only repair or replacement and Verizon made it possible to retain most of my content. My incident took place over a Holiday but only added a day to receipt of my product. Thank You.

Dropped my tablet and yes the screen shattered so I contacted Asurion. My new tablet was delivered 2 days later without any hassle. Prepaid return envelope was provided complete with tracking information. The activation was simple and completed in minutes.

After my phone stopped working, Asurion was very quick and helpful at replacing my device. They gave clear instructions on how to get my new device to work properly and how to get my old phone taken care of. The emails and mailed instructions, as well as the phone call, were very clear and concise. They provided excellent customer service.

The service is great. It’s easy to submit the request and follow the instructions. I was hoping for a new phone, but received a refurbished one, but it’s working just fine. I was able to backup my damaged phone, and load all the info on the one they sent me without too much trouble. Thanks.

I called because the phone I had received worked for about 3 weeks and then would randomly decide there was no service or SIM card. I took it to Verizon and they replaced the SIM card for me. It worked for a day and half before going back to randomly deciding to search for service and never finding any. Went back to Verizon and they couldn't figure it out. I called today and the gentleman I spoke got a replacement phone ordered and on its way.

Replacing my damaged iPhone 7 Plus was a very quick and easy process. The online submission was much easier than the typical over the phone replacement of the damaged phone. The instructions were very clear and easy to follow. Thank you.

My daughter had an SE and you replaced it with a 6s. Unfortunately our family all had some version of the 6 and we have had trouble with the updates not coming in properly to the 6 phones. Verizon just switched both my phone (6) and my husbands (6+) because they had issues after the update. Since she got the 6s and her update went through she is having the same issues. I called and you said you would give her another 6 so I will ultimately have to get another phone since the 6s is not functioning well since receiving it.

My phone screen was shattered! I submitted my request and got my new phone within a day! Very efficient and easy to do! The steps to change SIM cards and everything were easy to follow and shipping back was free! Highly recommend! And will probably end up using again in the future.

Got my replacement phone fast. Excellent service. After losing my phone at a transit center, I called Verizon who connected me to Asurion. Although the phone is newer than the one I lost, it matters that I have a phone anyway. So I got it the next day.

This experience was fast and easy, from the start of the claim until the end of the activation, this company was really helpful and courteous. The only question I had it was answered right away and very politely. Thank you very much Asurion team.

I was able to put in a request and got my replacement phone extremely quick. I was very satisfied with the whole process. With having a broken phone is always stressful but the process gave me ease. That's how it should be.

It was lengthy process compared to how it use to be, and I wish I could of got my gold phone instead of black but great job and thank you!! I'm also really Glad you overnight the phone, and added a charger, thanks again Asurion!

My tablet went missing from my briefcase. I have no idea what happened to it. I contacted Asurion and explained what happened. The service agent took my information and told me I would have my replacement in less than two days. She was so accurate. I actually had next day delivery. Great service and got a newer model on top of it.

The procedure to claim is awesome! Second day delivery is great! BUT The deductible on the iPhone is insane! I feel you can lower the $199.00 to $149.00. The replacement device is anyway refurbished! So why not lower the deductible?

I was very pleased with how quickly Asurion responded to the problem with the battery on my phone. A new phone was sent overnight and I was able to get the phone set up and running before I left on a trip. They were very helpful in resolving the problem in a timely manner.

Can only say Thank You! Had my phone by 10am next day. Lady I spoke to on phone deserves dozen roses! Awesome service from all involved. So far phone works with no problems. Told all my friends on prompt service and some were going to switch over to your company.

My phone was stolen. I called my cell provider who then connected me to Asurion for me to be able to replace my phone via the insurance. The agent was helpful and professional and was able to get the transaction processed very quickly. After I paid my deductible the call was ended expeditiously with my new replacement phone on its way. The phone arrived about 2:00 pm the next day. I would say I am disappointed that I had to use Asurion but the service that they provided was excellent!

I lost my brand new phone. Not sure what exactly happened but the last place I remember using my phone never found it. I contacted Asurion at about 1900, was walked through the process and received my new phone on my doorstep at 1100 the next day. Thank you!

The customer service rep was caring, proficient and just plain outstanding. No issues whatsoever, but the device has its issues; restarts, for no reason, shuts down at 30% battery, loses WiFi connections. But the phone works. Just to be clear no problems with customer service. Would recommend in a heartbeat.

No complaints, customer service was very helpful. They answered all of my questions and were eager to assist. The new phone arrived in one day, as promised. I was also notified when they received the returned phone. The set-up of new phone was easy, and so far there have been no problems.

While it was easy to submit my claim I was told there would be no additional fees then my account was charged $50 after I received the conformation that they did receive the phone I sent back, and the "new " phone that was sent to me, the speaker does not work so I am unable to receive phone calls due to the person on the other line not being able to hear me.

The claim process was easy to do and stress-free. The choices for the replacement device was comparable and better than my damaged device. The delivery of the replacement device was also speedy and contained specific instructions for returning damaged device.

Prompt, professional service - they did what they said they would do in the time they said they would do it, explaining everything step-by-step from the very first chat. I will always keep my devices covered by Asurion.

Replacement phone sent without SIM card. I have to take time out of my day to drive to store wait in line, get SIM installed after paying these insurance rates and a deductible for the phone is unacceptable. Deductible should be waived. My time is valuable. The representative admitted they frequently forget to send SIM cards. What are we paying for?

I have used Asurion several times over the last year or so and always received fast service and response time in receiving the replacement phones. This includes both on-line claims and when speaking to Customer Services Reps on the phones. The CSRs were always very helpful and courteous.

Third time was the charm. The first 2 replacements were damaged. I did lose my cloud on the third but what I believe is a new phone which works. It does get hot but it works and Asurion did replace and ship in timely manner. Everyone tells me not to keep insurance but Phone cost is extreme and replacing with new phones is fiscally foolish. I on fixed income so even though replacing 3 times is frustrating I am happy with service. Some phone calls should be checked as I was given bad info by at least one agent, Verizon staff was patient and accommodating.

Delivery and service were very good, appreciate the quick turnaround. Only concern was the new product was the speaker, I did submit a concern, please have one of your representatives call me on that situation. Great turnaround expect quick response. Thank you.

I am-an AT&T tech support and social media specialist and handle claims often for others. Never had done so for my own phone though. Quite surprised that not only no problems but delivery was quick and the device was immaculate! 5 stars!!

This process was done in a very timely manner. Staff was very helpful. And answered every question I had. Return of the old phone was super easy. Great service. Your company could show/teach a few other companies! Again thank you. I would recommend this insurance to everyone.

After having my cellphone shattered during an incident at work, the coverage I signed up for came through for me... and saved my employer a few hundred dollars as well. As well, the Verizon representative easily navigated the return process for me and was able to UPGRADE my replacement phone - BONUS!!!!

I accidentally flushed my cell phone in the toilet. It was 6 pm and had to go to work. I had no time to talk in the phone to explain. The agent that helped me understood and we went through the claim very quickly. I am very pleased with the way they handled my phone reorder. Took 5 min to do. I am happy to pay the insurance which is part of my phone bill every month. It is a blessing to have for a clumsy woman like me. Thank you Asurion.

I got the phone the next day I completed the affidavit requirement. It's kind of difficult to get a representative to talk to on the phone, but once you speak with one the response and support is amazing, they'd even hear your rants.

I've had Asurion for a number of years. I cracked my Verizon iPhone 7+ screen and sent it in for replacement. The fee was $199. The phone I was sent is unstable. Gyroscope is off and my suspicion is it is not even a Verizon phone rather an unlocked refurbished phone re-appropriated for Verizon. I have had other iPhones unlocked abroad for use in foreign travel and those lines, dark screens, and shaking screens that others have also mentioned are the result of a phone being unlocked and re-appropriated for a different carrier. Asurion should be mandated to only use the phones for the carrier a subscriber is with. I unlock iPhones all the time and this is what unlocked iPhones do. Very poor ethics for an insurance provider charging $199 for a replacement.

We needed to replace a phone that had been dropped and the display was damaged. Asurion responded quickly and the new phone was in our hands within a couple of days. We were so happy that we bought the Asurion plan.

My service was fast and efficient, resolved within 12 hours. The steps were easy to follow, and I didn’t have any issues with receiving my new phone or sending in my old one. I will keep the same insurance on all future devices and would recommend this protection to everyone.

My phone died and I went to Apple repair and was not satisfied with them when I remembered I have insurance. I went to a Verizon store and within minutes I was on the phone with one of your customer service and was taken care of. It was a great experience during a hard time. Thank you.

Did a great job getting it here quickly! The phone was in really good condition and it had everything that was promised to be sent with it! You all always do a great job with getting us the right product! We are very happy with everything and am grateful for you all!

I destroyed my iPad Mini and it was replaced with a 9.7 unit, slightly larger and not usable in the place I normally used the mini. The mini is no longer manufactured. I had to buy a different holder which I now find better with the larger screen of the 9.7.

My new phone somehow got a damaged screen causing problems. I called Asurion and got my excellent replacement the following day. I almost didn't get the insurance but I am glad I did. It did cost me $200 but my Note8 costs $800 so to me it was worth it.

My experience with Asurion was great. They walk me step thru step and explained everything to me. Thank you for great customer service. I will tell all my friends about the great customer service. Thank you for being there when I needed you the most.

Please with receiving phone and returning old one. Then was delivered within 3 days. I then programmed it and send the old one back in. Thank you for your service and sending me the new phone in a timely manner.

Online process was clearly explained and easy to accomplish. Delivery of new phone was very fast with good updates throughout. Turning off phone location was a challenge - instructions on Asurion site were different from the iPhone itself. I did not realize that the phone was likely refurbished though.

First time I called in the claim, the person was very nice. He explained what would be done and my paying $149.99. So I told him I would think about it. Called back a couple of times and the service was horrible.

I hit they think I have paid $44 a month in insurance and four different devices for the last nine years and I think I’ve only had one claim ever in my lifetime. This is one time that I needed Asurion and the agent in your company went above and beyond and I am so grateful to have you as an insurance company. You guys were and what year is the hood on your customer service and I am extremely happy with the resolution and how effectively and above and beyond your customer service agent one on my behalf. You have earned me as a customer for life and it’s nice to know that I’ve never needed to file a claim but if I did you’re there for me. And it’s nice to know that I can rely on the company and keep me connected within 24 hours. You guys are amazing. Thank you so much. Happy holidays!

Very good service. Refurbished phone received in good condition. The replacement forms online had an easy to use interface. My new phone was received the next day. Also I was notified when my old damaged phone was received by mail. Keep up the good work.

After my cellphone quit working properly, I sent it into Asurion and the company replaced it immediately. Great experience stemming from a very unfortunate as well as uncomfortable situation. I will recommend Asurion to family and friends. Thank you for living up to your word and for working with me to resolve the issue and get me back to my work quickly and securely.

Had my new phone the morning after calling in my claim. Thank you for making my downtime so short! Return envelope and instructions were very clear. You replaced my phone with a newer version too. Thank you for the follow up emails too!!!

It’s very easy to start a claim and then to finish it, everything can be done via online and then after completing the claim, I had my phone the very next day without any delay. Thank you Asurion for helping me to get connect back to my device.

Thank you for the quick response and quick shipping on my device that got broken. Customer service was on point and very helpful. The direction to turn off the find iPhone. Over just an amazing experience to a bad situation.

Quick, easy claim submittal and response to replace a broken phone. The cost was was cheaper than buying new parts and fixing it ourselves. I use Asurion for all of my devices, and recommend Asurion insurance to my friends when they purchase new devices.

A phone was stolen and Asurion sent me a replacement in one day. Fantastic service. In making the claim the operator was knowledgeable and courteous. The phone came in the correct color and in safe packaging. I would recommend Asurion to anyone.

Awesome job with everything! I had dropped my phone in the toilet and needed my phone replaced. The new phone that was sent to me was defected and sent me a new one again and was super quick. Thank you so much!

The lady who helped was good and to the point. She said if I filed my claim and paid that day I would get my phone that following Monday. However, them reviewing my claim took forever. So, I had to wait an extra day to get my phone. Which was fine, I just wish there was a weekend disclaimer. All it says is “may take up to 3 hours” or something like that. So I got my hopes up.

I received my replacement phone the next business day, which was very appreciated since I use my cell phone every day at my job. Very satisfied with Asurion & would definitely recommend to anyone!! Great response time, and totally worth it!

I was very happy and satisfied with the easiness of putting in a claim to replace a damaged iPhone. The quickness of receiving the phone in the mail was very appreciated. I am a very satisfied customer, and I will continue to have Asurion insurance for my phone.

Great customer service that provided guidance on process necessary to obtain replacement phone. Although I failed to respond to questions I was able to complete process via email. Phone sent to conference location rather than home... Exceeded my expectations when cell arrived at motel in Chicago vs AZ.

Prompt and fair replacement for damaged phone. I was able to get what I needed very quickly. I appreciate the help of all involved. Thankful for the service and the replacement product I received. I would suggest this product to a friend. Back to normal mode with my phone.

Set up an appointment for cracked screen repair. Repair person did not show up. Called Asurion and was told that they don't repair screens where I live. Would have to order new phone. Whatever. Everything else worked out just fine.

My son dropped his phone and broke the LCD screen. Asurion was easy to file a claim with and had a replacement phone to him within 24 hours. This is my second interaction with them on his phone, the first one was when he lost it skiing. We filed a claim and had a new one on the way to us right away. Then, as the world works, the ski area found his phone and we ended up returning the replacement phone without using it. This process was also simple and they didn't charge us for the return shipping. I would recommend this insurance to everyone!

Very helpful to be able to go online and take care of warranty claim and got replacement phone the next day. Asurion has always exceeded expectations and done a very good job taking care of claims now and in the past. Thanks for Your help.

First time we have ever had to use the insurance. My son had his phone stolen and the rep was great. Super understanding and made a stressful situation much less painful. I appreciate it so much. I will recommend Asurion to my friends and family.

The whole process was extremely easy and I am left super grateful to Asurion for making sure I received a replacement phone immediately. :) I am one satisfied customer, that is for sure! The only suggestion I could possibly have, is to just try Asurion's best to keep the same type of phones in stock regularly.

Phone sent to me has a difficult time receiving phone calls, making phone calls, switching from speaker phone to holding to your ear. It seems to go to mute on the receiving end. The phone sent to me is just plain defective/damaged. Called and talked to a very nice and helpful representative who was going to walk me through a re-boot or something of that nature. Said it would take about 10 or so minutes. I was at work and did not have time for that. To be perfectly honest, I do not expect to work on my phone after receiving it. I expect a fully functioning unit. Phone will show a full 4G signal until a call is placed or access to the internet is attempted then it drops to zero bars or no signal much of the time.

I received my replacement phone within 24 hours. I got it all set up, then it had an issue. Once I called & explained what was going on, they immediately sent me another replacement within 24 hours. I got it all set up, and NO issues! Yay! Fantastic customer service!

It was easy to fill out the claim, and I had a new phone before I knew it. It was easy to return the old phone once my information was transferred. It was less expensive to go through Asurion than a cell phone repair shop.

Thank you for being helpful and straight to the point. I Had to call twice and make two separate claims due to unfortunate circumstances. My vehicle was broken into and my phone was stolen. When I called to make my second claim they were very understanding and patient with my needs and time frame. I received my new cell phone very quickly.

I did not like the process; however, once I jumped through the hurdles and paid my deductible, I was elated. Customer service representatives were friendly and knowledgeable. Most important, the replacement phone and accessories I received were and are in excellent condition. I have fallen in-love with Samsung again. Thank goodness I have Asurion.

The replacement form was easy online to complete and new phone arrived with activation instructions very quickly. The new phone was easy to reactivate. It was a hassle free experience. I would recommend this service to people. The replacement was relatively inexpensive.

I was very satisfied with the quick turn around concerning my phone, however (and this is my fault) I hit the incorrect option when stating what happened to my phone so they are expecting me to turn the old one in. I cannot as it is at the bottom of a lake (fishing)... Otherwise great service.

Quick & easy /great service/ tracked my phone every step of the way from door to door. Thank you Asurion! It's comforting to know that I have a company with competent staff to process any future claims. I'm sure you are aware how critical being without a phone can be. Hopefully I won't need to file another claim.

Thank you for quick, efficient service - made the experience seamless and painless!! Easy-to-follow instructions and simple procedures are the key. I wouldn’t think of not using Asurion in the future and recommend it to all my family and friends.

You did great and I always have insurance on my devices!!! I always tell people to do it so they can get stuff real fast. Also helps out cause I have four sons on my plan. So just keep doing a good job!!!

We got it in 2 days and it was quick and painless. Thanks for all the hard work that you all so to keep us protected. The phones are a great thing that we need and you all at Asurion make it so easy. Keep doing what you all have been doing so that we are safe!

When I contacted them process was very easy and quick. Only thing I did not liked they want me to send the broken phone. Which I don’t understand why they needed my broken phone. It was totally crash. Anyhow I did send the broken phone, hopefully everything ok now.

Asurion's process was an easy process. It was not too much of a hassle. I was able to get my replacement phone quickly and easily. I just filled out my forms online and my new phone was shipped to me within two business days. I would have no hesitation recommending it to a friend.

I sat my iPad on the fender of my truck and forgot about it and it feel and accidentally ran it over, they replaced it no problems. Had my new iPad in no time. Happy happy happy. Now I can play all my game and get on all those social media sites.

I called one day and the replacement phone was here the next! Very pleasant experience. It was easy to do online only took a few minutes. I would recommend Asurion to anyone for phone replacement. The phone got here fast and was exactly like the one that was replaced.

I was very happy and satisfied with the transaction with Asurion. I received my phone within 24 hours and transferred everything over smoothly. The person at Verizon was very helpful in getting me to your company. Thank you for your quick and efficient service.

I had cracked my phone glass. Had to pay $150 for replacement phone. Service at store on Newberry Rd Gainesville was excellent. The waiting for phone to arrive by UPS I had to get my next door neighbor get it because UPS service is not that good.

My son’s phone fell into the sink that was full of water and the insurance coverage was used to replace it. Instructions were provided and the replacement phone arrived the next day. Reloading the information was simple and the damaged phone was returned.

It was very easy to submit the claim online. Once the claim was submitted, the phone was, literally, on my doorstep in less than 24 hours. I submitted the claim at approximately 5pm and the phone was delivered at 2:30. This is the first time I've had to use Asurion, but it was definitely worth it.

Unbelievably quick delivery of the replacement phone! I completed my claim late one afternoon, and within 24 hours my new phone arrived. The replacement phone was in perfect condition, and the enclosed envelope made returning the old phone very simple.

They were quick and very understanding. Great service! My problem wasn't that simple but I was impress with my service. I would always keep this insurance on my phones... I received the new phone quickly and no problems after that. Keep up the great work.

This was an easy and painless process. Thank you. The new cell came quick. I had only had my new phone for about 3 months before it was severely damaged. I will sign up for insurance for all my future phones.

Only problem I had was filling out the form with a broken phone. It was actually kind of funny but cut my finger pretty badly doing it. Finally the guy at Verizon let me use his iPad to complete it which I guess he is not technically allowed to do. Otherwise fast, and good service!

My car was unlocks and my phone was there. I was treated so AMAZING. It really was Great service. Everybody was very helpful. I hope I never leave my in a unlock car again. Thank you for helping me the way you did. It is one of best I had in a long time. Good night.

I had only had my Samsung galaxy 8 plus 3 months when I was in a car accident that left my phone busted, but I used it till I couldn't use it any longer. I filed my claim via online and got my replacement phone next day, and was earlier than Estimated delivery time. And for it activated within mins.. Thank you for the fast and great customer service.

Only thing could be improved is process. There are some forms needed to be completed that so could be easier to go and access. Rest was good. It helped that the Verizon rep called and started process for me. Phone was received quickly.

Recently my iPhone 7 was dropped and started to malfunction, then completely stopped working. Fortunately I had the insurance. But they were out of the 7 in Rose Gold so the rep offered a 7 plus that I could get immediately. On my old phone (that wouldn’t even turn on) I thought I had got Find My iPhone turned off from my computer; it turned out I hadn’t but Asurion sent me a message letting me know and reminding how to do it, so I would not get charged. I was satisfied with the experience and of course I added the protection for my new iPad too.

I was surprised at how fast their services were, the replacement iPhone 8+ that I got was overheating. I didn’t have that problem with the first iPhone 8+ which I utilized my insurance to replace. So not only did my first phone fall on a Saturday/Sunday for replacement the next business day I had it. When that one started overheating I called Verizon and they said the phones are brand new and that shouldn’t be happening. When he patched me through to Asurion they told me they’re sorry for the inconvenience, as well as expressed concern if I was injured (ironically that sounds crazy to ask, but no joke the phone was unbearable to hold, back was overheating).

I pay every month for insurance on my phone with Sprint. When my phone breaks down, Asurion with Sprint charges me $205 plus a Saturday shipping fee of $20. It is Monday and I haven't received my phone nor do I have a phone. I am so upset! UPS cannot give me answers. I am upset as hell! I am going to cancel my insurance with Sprint, but they are ripping off people. There should be something done about this. I need help with getting my money back, but where can you go. I need someone big to look into Sprint and Asurion.

I am so very glad I purchased this insurance! I am very pleased with the turnaround time - the next day - and the cost to replace my phone. Even though I cracked the screen pretty bad, they replaced the whole telephone for less than I would have paid for a screen repair. This is very good insurance. Thank you.

Got the phone quickly and it works great. I would recommend you to a friend. The phone is fine. It works great. It is what I wanted. I only wish I had saved my pictures on the cloud as I lost the pictures from my trip and will never get them back. Thanks for your service.

Thank you for fixing our problem in a very timely manner for our tablet!! Our son is so very happy as we are too! Thank you again. I know if we ever have a problem again, we can depend on you all to fix it as soon as possible.

It wouldn’t charge or turn on anymore. So Asurion took care of it immediately. I tried using the website which I have used in the past, it wasn’t working properly. I called and spoke with a live person. I’m very pleased with the service and how quickly we received the replacement phone.

It was very easy to file and process the claim. I had started the claim online and then finished it on the phone with a representative. It was even easy stop the claim and wait until we were able to afford the replacement, later in the week. The computer instructions were easy to follow.

I've had Asurion for quite some time now and have never been disappointed. Filing a claim is simple and the product is shipped immediately! I highly recommend carrying insurance on any of your devices, and Asurion is the best! My latest was a phone for my grandson after his was stolen. I received the new phone within two days of filing my claim and I had one happy teenager thanks to Asurion!

I had to return an Android device because it was damaged. I followed the instructions online. When I received the mailing package, I followed those instructions as well. Within a week, I received my replacement device. I had to call customer service to help me replace my items back onto the device from the cloud. It was the fastest, easiest, friendliest and most helpful service ever!

Asurion was very honest to the replacement cost and process for my son's stolen phone. When the time came to make the replacement, it was very easy, everyone did an excellent job... I actually received the phone in 1 day, and have it wrapped under the tree for Christmas. Thank you.

Terrible service. I sent my Dyson Animal to be fixed. They told me it was finished a few days after receiving it. Then told me it needed another part. After 4 weeks I complained I needed my vacuum. They said it would be another 3 weeks. Due to part being in back order. I complained I needed my vacuum. They said they would see what they could do. Next thing I know 2 weeks later vacuum comes and it still is broken. And the only thing they did was change batteries. I contacted Dyson and they say there was never a back order on battery parts. I call and complain and all I get is lip service. So they want me to send my vacuum BACK in to get repaired again. So much for having a warranty or having a vacuum!

Phone was replaced within 24 hours of failure; only issue was having to remove the phone from "Find My iPhone" as we couldn't use the phone and there were several devices listed. Figured it out and got it removed. Great customer service and response time was impressive.

Asurion sent me two poorly refurbished iPhones with issues within two months, both had issues. First one had lines on screen, and the second phone experienced battery drainage within a month. I tried to file a claim but they wanted me to pay full phone price. I never had an issue with Asurion and I've been a customer for almost 5 years. It makes sense, however, since we can only claim 2 phones per year, they are incentivized to send you a phone that does not work properly so that you can pay over $100 on each claim for a refurbished phone.

Getting the paperwork in is a little tedious and somewhat a pain but other than that it was great! The return information was spelled out so you knew exactly what to do. They walked you through the set up process. The replacement phone battery dies quick but it is a used phone.

One of my phones dropped and the whole screen cracked. A quick call was all it took to start in motion the replacement of my broken phone. Representative was very friendly and helpful. I was definitely surprised and pleased It was sent overnight.

The process is easy. This time it was a little confusing as we received emails stating that more information was needed or files couldn't be read. When I called the agent, they explained nothing further was needed and the claim was approved.

Took considerable time and claims to get phone replaced. Now replacement phone is having display problems and not sure how to submit this claim. The phone’s display is periodically non responsive and requires a reboot. Please let me know what the repair process is for this.

Quick, precise replacement with a quality phone. No hassle, overnight delivery. Thank You! The phone I received was an exact duplicate of the phone I had insured. I also received a new charger. I recommend this insurance to anyone with a new and or expensive phone.

The screen on my phone was cracked and I called to have the insurance replace it. It was fast and easy and I had my phone within 24 hours. Returning my old phone to the company was easy to they sent me an envelope and I just mailed the back and that was the end of it.

I was completely satisfied with everything, thanks you very much, it was very quickly resolved. The people at Verizon wireless network were very good and work hard for us. I am really happy with my New tablet also. I will keep this service, I really appreciate it very much.

Had a little trouble downloading all of my pictures from old phone, after trying several different apps. You worked with me giving more time. Eventually found pictures on my cloud. They where there all the time. Your company couldn't have been more helpful.

I made one ten minute phone call and I had a new phone the next day! The rep was courteous and handled my claim very quickly. They made it very easy to return the broken phone by including a return envelope I could drop in the regular mail.

Phone works well however battery dies in about 6 hours. Rep was very nice when I called in and she explained my warranty and gave me an idea of when phone would arrive. Let me know if I have any problems I can call back. I have been a customer for 18 years and wouldn't be without it.

I had lost my cell phone at the grocery store and had to report it to my carrier. It was insured and Asurion came to the rescue after I paid my deductible. My device came in less than 24 hours and it really amazed me. Thank you Asurion for all you do.

Phone came so much quicker than I expected - so my son was able to have a phone less than 24 hours after we reported it broken. You exceeded all my expectations! And the reminder email to send the broken one back was very helpful so that I wasn't charged extra. Thank you so much!

The service from start to finish for getting a new phone after it broke was fast and easy. The person who took my call was courteous, understanding, and respectful. I got the phone in one day just as I was told I would. The phone was also easy to activate. The whole experience was hassle free.

I filled out the paperwork, paid the deductible and the replacement phone was sitting on my doorstep about 36 hrs later. Amazing great service. I would recommend this insurance to anyone. The deductible of $150 is high but better than the new price.

Ordered my replacement phone and it came the next day. Great service. Was able to connect without any issues. They sent information on how to transfer information was simple and easy to follow. They also sent envelope to send returned damaged Phone in.

I could not have asked for a better experience getting a replacement cell phone. My daughter’s port was broken. The claims process was easy and her phone was replaced with no delays. Unfortunately I have had to use the service several times, but the service has always been great.

The website is very easy to navigate. After submitting my claim I was prompted to call customer to complete the claim. From that call, I received my replacement phone within twenty four hours. Asurion provides an excellent service, including the representative I spoke with. Very forthcoming on what to expect and when to expect it.

Replacement phone came extremely fast and prompt!! Could not have asked for a better experience, besides the high deductible which most people like myself are NOT happy with ($150) while already paying a monthly premium for it. I think $75 would be a fair price. In any case, Asurion came to the rescue!! A+++++++ Thank you!!

My husband's phone was not working and the tech at the Verizon assisted him in getting it replaced and returning the damaged one. A replacement was sent overnight which was wonderful. We were very pleased with the response and service.

We were very pleased with the results from Asurion in regard to our broken IPad. It was accidentally dropped and we had no problems at all in getting the insurance to take care of our problem. Thank them for their professional and simplified help in this matter.

Filing a claim was relatively easy. The surprise was the "house call" to repair the screen on my phone. Unfortunately, when the phone was put back together, there was a dead spot on the entire right side of the screen. The tech said I needed to contact Asurion to determine the next step. I contacted them within a hour after the tech left only to learn a new phone was on its way. That is service!

Filing a claim was relatively easy. The phone was replaced quickly. The hard part came with setting up the phone. Most of the problem came with my lack of understanding the process. Fortunately, Asurion was patient and helpful. The best part was their follow up protocol. I never had to worry about starting over with a brand new tech.

The lady that assisted me was very helpful and friendly. Wish I could remember her name. The only thing I requested a black in color and received a white one in color. Minor detail and did not returned it because I needed the telephone real bad, thank you Asurion.

From day one hour zero to the final set up off the replacement device, it could not have been easier or more straightforward. It was a pleasant experience all around. The pricing could be better, but is still better than paying full price for the device.

I own a landscaping business. I am constantly in and out of my truck. I accidentally dropped my phone and somehow drove over it - ugh! Luckily, it was in an otter box case. The front screen was protected but the back was all cracked. I contacted Asurion and my phone was covered. They replaced it and had me and my business up and running in less than 24 hrs. Thanks Asurion!

I lost my cell phone and tried to find it for two days. I think I set it on the roof of my car after having my hands full trying to get in my car. I haven't found it anywhere. Asurion sent me the same model overnight after my husband told me to call them and report it and see how they could assist me.

Awesomely fast. Package delivered next day by 11am. Was very easy to switch phones and send back old phone. All info was packaged with instructions, return envelopes and the phone was not one of those refurbished phones. It was a new one. Couldn't believe how easy it was to go online and submit my request and the phone was there and ready to go the very next day. You guys are the coolest people in the world.

Asurion you guys did an awesome job and your shipping speed was stellar. Definitely glad I am insured through you guys and have been since 2004. At least I think it was 2004. Been a long time and never been disappointed.

Thanks for the speedy response, this was a very easy and simple process. Every time I spoke with a rep they were very friendly and very much willing to resolve my issue, also I appreciate the tracking info as well.

Very good plan. I recommend it to everyone because when something happens to your phone in the wrong time that you do not have the money Asurion will take care of it. Do I do love it and recommend it to all friends and families.

Was fast and very helpful. Helped me get all my apps and content back. Didn't go without my phone but a few hours. Thank you. Will recommend to all my friends. I have been a customer for over 10 years and have always been a satisfied customer. Will be a customer for a long time.

I was very happy with the fast services ease of filing a claim. I would recommend this company to anyone. The online claim process was a breeze. The sent me a phone out right away and shopping label to send the old phone back.

Great service. I really appreciate everything that they have done to get my phone. Even it took few more extra days than what I expected still they have sent me the right phone that I asked for. I really advise them to have little more faster service than what I got.

Great product, incredible customer service, nice to know you can count on Asurion. Now my phone looks like it just came out of the box and because of Asurion, my phone will look new for a long time to come.

I called got the claim going. The replacement phone came on time and was new as promised. I have the insurance on all of my phones and it's worth the money to have it. Great transaction! Fast service, no hassles!

Customer service was good. I turned a phone using the insurance and the service we received and instruction in setting up the phone was good and clear. We are happy with the service we received. I would recommend this or use again If we had to.

A Asurion experience in replacing my broken PDA was just as advertised - seamless. Even better than Amazon! The online instructions were easy to follow. As a trainer by profession, I appreciate the accuracy of the information and the promptness of the transaction.

ONLY gave you a one star. I couldn’t give you 0. I had to call three different times because the person before couldn’t tell me all the things I needed in order to fix my phone. Ridiculous service. LISTEN TO YOUR CUSTOMERS. I pay insurance for a reason.

Yeah. The interfacing with Asurion was seamless. There were no issues either receiving or returning my device. The employees were very helpful in answering any of my questions. I would certainly recommend your services. My services are for residential.

I paid insurance deductible with bank debit card. I received a replacement phone the next day. I put damaged phone in the envelope sent to return it and was finished! The directions were clear for every detail. It was a great experience! I will recommend this to others. Thank you!

My tablet was broken so I called and you were very kind and courteous and sent me a new one very fast, with a return envelope for my old broken one. Super nice people to deal with and easy to work with. I am very satisfied with the whole process and am happy to have the insurance.

My grandson's phone was stolen. I filed a claim with Asurion. Everyone I talked to was very professional and helpful. They did not have my replacement phone in stock, but they kept me updated on the ordered replacement phone. When the phone arrived it was exactly what I requested.

Lost phone people on the phone and great to deal with website works efficiently. Overall experience was great paperwork was a little annoying but I guess you have to protect yourself. So overall it was very easy as long as you have access to a copy machine taking a picture of it to send it in was a great idea.

Excellent and fast service. Replacement phone came very quickly. Have had excellent experiences with Asurion, I believe on two occasions. Glad my phones are protected by Asurion. I will continue having this protection. It's a great security knowing I have this protection as well. Thank You!!

My Samsung 8+ broke a few days after I bought it and when I had the money to pay. The new phone was delivered fast and looked brand new. I appreciate how fast Asurion was able to determine my eligibility and deliver a new phone.

I was amazed at how easy it was to file a claim, receive a very quick reply confirming my claim was approved. I received my replacement phone in 21 hours and was back in service with all my information within a very short time thereafter. I commend Asurion for their prompt help and recommend purchasing the coverage for your phone.

I was very skeptical about using the insurance replace this device as it was very old. Representatives were extremely helpful guided me through the process. It was quick to file the claim and the new device was received right away.

Phone was replaced within a week. Service was very good. Thank you for your prompt attention. Verizon was also very helpful in the seamless transition to the new phone. The person with whom I spoke at Asurion was both compassionate and helpful in ordering my new phone.

Phone arrived faster than expected. Great customer service. Very pleased thank you happy customer. Very impressed. Makes me glad I have insurance and this came in handy saved me lots of money. My son is very happy with his new phone and thanks again Asurion

My phone was damaged from a fall. It was easy to put in for a replacement phone. I was happy with the speed of the delivery of my phone. There was a quick set up card to follow, to save my information and to wipe the phone clean before sending back. Also to start up the new phone. Thank you keep up the good work.

I was very pleased with the service and how quick how quick my phone the service was very good. I'm very pleased with Asurion and I would definitely buy Asurion Insurance all my cell phones only not appliances because it sucks for appliances.

Replacing a lost phone was extremely easy, no questions asked. The replacement phone was shipped immediately and was received the next day. Would highly recommend this service. I will continue to have this service on all my phones in the future.

Absolutely flawless. 3 min claim submission and done. Then with a ready to return envelope for the old phone. Great job with this process. Easy, Inviting, and Satisfying. I was very impressed with the speed my phone arrived and this is the 2nd phone in 6 months!

Quick respond after filling out form explaining problem having with iPhone. Replaced broken iPhone. Replacement was taken care of quickly, very good service. Received replacement phone next day with return envelope to return damaged iPhone. I would definitely recommend Asurion to other businesses.

My phone broke around 9pm on a weekday night, was able to submit my claim and had replacement by the next morning! Was super easy to activate new phone and return the damaged one. The $150 deductible always seemed a little steep since I was already paying for monthly for phone insurance; but knowing now how fast I was able to submit a claim and get replacement makes it very worth it.

Thank you for being fast in working with my claim, I received my device asap! I had no problem working with Asurion. I received my device the next following day. I would totally recommend this to a friend, there was no need to contact an agent...

One of things I like about Asurion is that they send a replacement phone within a day of making a claim. I also like the aspect of having the option to keep the old phone for $30. I am also pleased that Asurion will offer a similar phone if they no longer have the exact replacement for your phone. Our phones, Samsung Galaxy 3's are very old, but we like them. My husband needs to have the same phone as I do so I can troubleshoot anything he needs. We have had our phones insured since we purchased them from Verizon for over 7 years. I also believe the claim we just put in for my husband is his 2nd replacement phone. Ironically, we both dropped our phones and cracked the screen within weeks of each other! Thank you Asurion and thank you for your customer service reps, they were very polite and able to provide answers to questions.

I have utilized this service twice in one year and each time, the process and the turnaround was outstanding. Fairly amazing, actually, in these times. I would highly recommend this service to anyone, and clearly it is extremely beneficial as there is rising thefts.

It was easy and fast to replace my broken device. Making a claim was easy and once that went through we had regular updates on tracking of device. New one came right away and works great. Got notice my old one was received and the whole process was easy.

No hassle when I cracked my screen on phone. Called and replace within 24 hours. Was fast and efficient. Made a claim phone, was replaced, sent new phone and returned old phone in envelope. Sent with new phone. This process was fast and efficient because I work 10 hours a day and don't have a lot of time before or after work and would recommend getting this insurance for your mobile device.

My experience with you makes want to change phone supplier. To hold me up for three day with out a phone is crazy in this day. To put me under review for 4 hours then over a 24 review my phone quit charging what flag does that raise??? Your lack of reaction time put me out of touch for 3-4 days. I know the owners of your business doesn't have this plan. This is total BS.

This would have been a 5-star rating except for the waiting time necessary to receive a replacement. It took a while to receive notice that a replacement was available. That was an unusual experience with this company. I'm not sure where the glitch occurred. Communication was relatively good about the replacement, and there was much delight to receive the email to complete the replacement transaction. In other incidences, I have received replacements the next day.

I could not be any happier with the claim process with Asurion. Everything goes so smooth and fast and we are not out of service very long at all. It is very worth the monthly fee. Thank you to Asurion for making every experience a great one!! Keep up the good work!

One of the best experiences I've had with an electronic insurance company. The replacement phone is what I expected and time of replacement was excellent. The replacement costs were reasonable. I hope I will never have to use this service again. I will recommend Asurion to my friends.

Not happy with Verizon or the LG5, but Asurion is great to deal with. Had to have mine and my daughter's phones replaced. Didn't have any issues. Then my new phone just quit working they warranty replaced it next day. Thank you Asurion.

It could not have been easier. Went on website filled out a claim and within a few days I had the new phone. The website is easy to navigate and it even helped me locate which phone my son had. I was impressed that we got a brand new phone not factory refurbished. Great company to deal with.

The service was great; however, the process is long. Too many steps. Phone was delivered on time and we were back up and running 24 hours after completing the process. Appreciate the comfort is being able to get a replacement phone without having to break the bank.

My husband had a seizure and was found out of his pickup, walking down the interstate, barefoot, hallucinating, and his phone was gone. After he was stabilized in ICU, I got in touch regarding replacing his phone. I had the replacement within 24 hours. Customer care was amazing and the service was too!

Your claim process is inefficient and needs to be improved. Specifically the online processing of the claim information and documentation doesn't work. From here, the payment process and confirmation process didn't work. When I didn't receive my phone I was told my credit card processing was denied.

I was super happy with the service and delivery of my replacement phone, it came within a day and was in good condition. The representative I talked with was super nice and extremely helpful and talked me through all the steps I needed to do when returning my phone.

At first I tried it online and it didn't work, there was not enough descriptions for the problem I had, but when I spoke to someone on the phone I was able to explain better and get my claim done. Thanks.

Asurion quickly replaced our lost item. They were easy to work with and promptly responded to our claim. Filing the claim was easy. Delivery was fast. We are very happy with the service. We would highly recommend Asurion to protect your valuable items.

We had the replacement tablet the next day, and it was even an upgrade from the damaged Samsung tablet. And the staff we spoke with were very knowledgeable and clear in their instructions. The replacement tablet included the correct charger, and they remembered to include the sim card.

Very happy with the service, I put in the claim and it was processed immediately. Customer service was great and they handled my case in a timely manner. I received the phone in 24 hours of all paperwork officially submitted. Thank you for a great service.

Super nice service! Thank you!! So appreciated! Honestly, it normally takes so long to just make a simple claim. This was so easy & very simple. I lost the envelope & had to call back to get a replacement... worked great!! Have a great night.