Asurion Reviews

I paid insurance deductible with bank debit card. I received a replacement phone the next day. I put damaged phone in the envelope sent to return it and was finished! The directions were clear for every detail. It was a great experience! I will recommend this to others. Thank you!

My tablet was broken so I called and you were very kind and courteous and sent me a new one very fast, with a return envelope for my old broken one. Super nice people to deal with and easy to work with. I am very satisfied with the whole process and am happy to have the insurance.

My grandson's phone was stolen. I filed a claim with Asurion. Everyone I talked to was very professional and helpful. They did not have my replacement phone in stock, but they kept me updated on the ordered replacement phone. When the phone arrived it was exactly what I requested.

Lost phone people on the phone and great to deal with website works efficiently. Overall experience was great paperwork was a little annoying but I guess you have to protect yourself. So overall it was very easy as long as you have access to a copy machine taking a picture of it to send it in was a great idea.

Excellent and fast service. Replacement phone came very quickly. Have had excellent experiences with Asurion, I believe on two occasions. Glad my phones are protected by Asurion. I will continue having this protection. It's a great security knowing I have this protection as well. Thank You!!

My Samsung 8+ broke a few days after I bought it and when I had the money to pay. The new phone was delivered fast and looked brand new. I appreciate how fast Asurion was able to determine my eligibility and deliver a new phone.

I was amazed at how easy it was to file a claim, receive a very quick reply confirming my claim was approved. I received my replacement phone in 21 hours and was back in service with all my information within a very short time thereafter. I commend Asurion for their prompt help and recommend purchasing the coverage for your phone.

I was very skeptical about using the insurance replace this device as it was very old. Representatives were extremely helpful guided me through the process. It was quick to file the claim and the new device was received right away.

Phone was replaced within a week. Service was very good. Thank you for your prompt attention. Verizon was also very helpful in the seamless transition to the new phone. The person with whom I spoke at Asurion was both compassionate and helpful in ordering my new phone.

Phone arrived faster than expected. Great customer service. Very pleased thank you happy customer. Very impressed. Makes me glad I have insurance and this came in handy saved me lots of money. My son is very happy with his new phone and thanks again Asurion

My phone was damaged from a fall. It was easy to put in for a replacement phone. I was happy with the speed of the delivery of my phone. There was a quick set up card to follow, to save my information and to wipe the phone clean before sending back. Also to start up the new phone. Thank you keep up the good work.

I was very pleased with the service and how quick how quick my phone the service was very good. I'm very pleased with Asurion and I would definitely buy Asurion Insurance all my cell phones only not appliances because it sucks for appliances.

Replacing a lost phone was extremely easy, no questions asked. The replacement phone was shipped immediately and was received the next day. Would highly recommend this service. I will continue to have this service on all my phones in the future.

Absolutely flawless. 3 min claim submission and done. Then with a ready to return envelope for the old phone. Great job with this process. Easy, Inviting, and Satisfying. I was very impressed with the speed my phone arrived and this is the 2nd phone in 6 months!

Quick respond after filling out form explaining problem having with iPhone. Replaced broken iPhone. Replacement was taken care of quickly, very good service. Received replacement phone next day with return envelope to return damaged iPhone. I would definitely recommend Asurion to other businesses.

My phone broke around 9pm on a weekday night, was able to submit my claim and had replacement by the next morning! Was super easy to activate new phone and return the damaged one. The $150 deductible always seemed a little steep since I was already paying for monthly for phone insurance; but knowing now how fast I was able to submit a claim and get replacement makes it very worth it.

Thank you for being fast in working with my claim, I received my device asap! I had no problem working with Asurion. I received my device the next following day. I would totally recommend this to a friend, there was no need to contact an agent...

One of things I like about Asurion is that they send a replacement phone within a day of making a claim. I also like the aspect of having the option to keep the old phone for $30. I am also pleased that Asurion will offer a similar phone if they no longer have the exact replacement for your phone. Our phones, Samsung Galaxy 3's are very old, but we like them. My husband needs to have the same phone as I do so I can troubleshoot anything he needs. We have had our phones insured since we purchased them from Verizon for over 7 years. I also believe the claim we just put in for my husband is his 2nd replacement phone. Ironically, we both dropped our phones and cracked the screen within weeks of each other! Thank you Asurion and thank you for your customer service reps, they were very polite and able to provide answers to questions.

I have utilized this service twice in one year and each time, the process and the turnaround was outstanding. Fairly amazing, actually, in these times. I would highly recommend this service to anyone, and clearly it is extremely beneficial as there is rising thefts.

It was easy and fast to replace my broken device. Making a claim was easy and once that went through we had regular updates on tracking of device. New one came right away and works great. Got notice my old one was received and the whole process was easy.

No hassle when I cracked my screen on phone. Called and replace within 24 hours. Was fast and efficient. Made a claim phone, was replaced, sent new phone and returned old phone in envelope. Sent with new phone. This process was fast and efficient because I work 10 hours a day and don't have a lot of time before or after work and would recommend getting this insurance for your mobile device.

My experience with you makes want to change phone supplier. To hold me up for three day with out a phone is crazy in this day. To put me under review for 4 hours then over a 24 review my phone quit charging what flag does that raise??? Your lack of reaction time put me out of touch for 3-4 days. I know the owners of your business doesn't have this plan. This is total BS.

This would have been a 5-star rating except for the waiting time necessary to receive a replacement. It took a while to receive notice that a replacement was available. That was an unusual experience with this company. I'm not sure where the glitch occurred. Communication was relatively good about the replacement, and there was much delight to receive the email to complete the replacement transaction. In other incidences, I have received replacements the next day.

I could not be any happier with the claim process with Asurion. Everything goes so smooth and fast and we are not out of service very long at all. It is very worth the monthly fee. Thank you to Asurion for making every experience a great one!! Keep up the good work!

One of the best experiences I've had with an electronic insurance company. The replacement phone is what I expected and time of replacement was excellent. The replacement costs were reasonable. I hope I will never have to use this service again. I will recommend Asurion to my friends.

Not happy with Verizon or the LG5, but Asurion is great to deal with. Had to have mine and my daughter's phones replaced. Didn't have any issues. Then my new phone just quit working they warranty replaced it next day. Thank you Asurion.

It could not have been easier. Went on website filled out a claim and within a few days I had the new phone. The website is easy to navigate and it even helped me locate which phone my son had. I was impressed that we got a brand new phone not factory refurbished. Great company to deal with.

The service was great; however, the process is long. Too many steps. Phone was delivered on time and we were back up and running 24 hours after completing the process. Appreciate the comfort is being able to get a replacement phone without having to break the bank.

My husband had a seizure and was found out of his pickup, walking down the interstate, barefoot, hallucinating, and his phone was gone. After he was stabilized in ICU, I got in touch regarding replacing his phone. I had the replacement within 24 hours. Customer care was amazing and the service was too!

Your claim process is inefficient and needs to be improved. Specifically the online processing of the claim information and documentation doesn't work. From here, the payment process and confirmation process didn't work. When I didn't receive my phone I was told my credit card processing was denied.

I was super happy with the service and delivery of my replacement phone, it came within a day and was in good condition. The representative I talked with was super nice and extremely helpful and talked me through all the steps I needed to do when returning my phone.

At first I tried it online and it didn't work, there was not enough descriptions for the problem I had, but when I spoke to someone on the phone I was able to explain better and get my claim done. Thanks.

Asurion quickly replaced our lost item. They were easy to work with and promptly responded to our claim. Filing the claim was easy. Delivery was fast. We are very happy with the service. We would highly recommend Asurion to protect your valuable items.

We had the replacement tablet the next day, and it was even an upgrade from the damaged Samsung tablet. And the staff we spoke with were very knowledgeable and clear in their instructions. The replacement tablet included the correct charger, and they remembered to include the sim card.

Very happy with the service, I put in the claim and it was processed immediately. Customer service was great and they handled my case in a timely manner. I received the phone in 24 hours of all paperwork officially submitted. Thank you for a great service.

Super nice service! Thank you!! So appreciated! Honestly, it normally takes so long to just make a simple claim. This was so easy & very simple. I lost the envelope & had to call back to get a replacement... worked great!! Have a great night.

We were understandably upset when one of our phones was stolen. But, because of your outstanding customer service. Our phone was replaced the very next day, with no hassle. We definitely had a great experience with this company. I would recommend Asurion to anyone needing protective coverage for their phones.

Received great service and fast turn-around time to receive New Phone. Local Verizon office was very helpful explaining what we needed to do and how to “turn off” phone before sending it into the company. Great communication with cell service.

My telephone experience was not good, but after the Verizon employee got involved, it went very well. It took two days to receive my new phone, and I returned the damaged phone, but still receive notification that I was going to be charged if you did not receive the phone. It took a long time for you to acknowledge receipt of the damaged phone.

Highly satisfied, employees are very friendly and eager to help. Thank you for the great experience filing claim. We got the replacement phone within two days which is amazing. I asked for extension to returned the broken phone and it was granted. Thank you again.

Took my tablet into Verizon store in Sanger, Ca. for help with charging port. The staff there tried to get it to charge. It would not work. They helped me with my claim and ordered a New tablet for me. My new tablet arrived along with an envelope to return my non working tablet. Asurion handled my claim immediately and in a very timely manner, I was impressed with speed and professionalism of this company. Thank You Asurion!!

My family are real upset with Verizon in your insurance now. You should let people know in advance to make their decision to stay. You change my name out on my phone **. Why. You also charge a lot of money for us to have insurance. It shouldn't be like that. My parents have been with Verizon pass 40 something years but you've 2005 We started a big big lie. My parents should've things for them being valuable customers because I see all changes and everything you've done from beginning till now. So so sad. I hope someone gets with me. Can't address all over phone. Too much to write.

My daughter broke her phone and it was replaced promptly and cheaply. It was great service. It was easy to use and all taken care of in a very brief time. I would recommend the service to a friend who wants to be sure they are protected and their phone is easy to replace.

After receiving the replacement phone about 2 weeks later the phone would not turn on would not hold a charge. I had to call Verizon and they sent me another phone. I paid 150 dollars for a phone that had to be switched out again. Thanks.

I don't understand how you expect us to turn off notification on a phone you can't use once we figured it out, and activated his replacement phone he turned it back on. Then we get a threatening email from Asurion. Not cool!!! We had shut it off, we didn't figure that putting it on the new phone would start it on the old phone again.

You replaced my son’s phone and it was great service. I would recommend your insurance to anyone. Thanks for the follow up. This was our first experience using the insurance and it was an easy process. I appreciated that it was so easy and so did he.

My phone was damaged and it was handled good and to my satisfaction. I will be returning this phone to be returned to me for another upgrade. My phone was dropped from my handful to therapy for bone to bone weaknesses and pain. I will need to report this to be worked out.

Excellent customer service. Fast turnaround for me to get my phone. I always have had insurance on my phones when I start service with Verizon and I plan to get Asurion on my new iPhone 8 that I am purchasing this month.

In my opinion Asurion is an outstanding company and took care of my issue quickly. I have no complaints about the way my situation was handled. I would have no problem recommending this company to any of my friends or co-workers.

You Sent an Samsung S5. I love the phone. The new phone is more responsive and works so much better than the S3. Only problem difficult to find case locally. Could not order until next week. Today it dropped and now screen in black and cannot use.

I was pleased. The insurance worked as it should. I'm not all that happy with having to pay $150 to get a new phone but that is a heck of a lot better than having to pay $800. The insurance was worth it.

I had a cracked screen so I put in a claim for a local repair and took the phone into an authorized local repair store. During the repair the was an issue with the new screen and the power button on the phone was damaged, rendering the phone unusable. I thought that I'd have to jump through a lot of hoops to get the phone replaced, but when I logged in Asurion had all the repairman's notes and notified me that a new phone would arrive the next day, which it did. Truly outstanding service! I was extremely impressed with how easy the process was. Thank you!

Representatives were very nice, even after my first replacement phone malfunctioned after a few days. Both representatives I had were helpful and reassuring. Overall good experience, and second phone works great. Packaging arrived right on time. Just wish that first phone didn’t malfunction at all, but appreciated that a second one was sent so soon.

The application was completed at the phone store and an email was sent so that I could finish the process at home. The phone arrived quickly and in good condition. Instructions on the inside were clear and had multiple reminders to avoid issues. My favorite part was the ready to go packaging, which made the phone return simple and easy.

We were very happy with our experience. So so prompt and thorough. The process was very streamlined and easy to get through. They came right to my house at my convenience and finished without any issues at all. We would use them again for sure.

In the past, we've had poor experiences with Asurion. This claim went smooth and was handled quickly and professionally. The new device was delivered quickly and transitioning from the old one was fairly simple as well. Thank you for restoring my faith a little in this service.

Great service! Have never had to file a claim before. They were great on explain how the process worked, the warranty, what I should do if experienced any problems while setting up my new (refurbished) phone or had trouble with the phone they were sending me.

Our phone was dropped and broken and started to die or shut down. We reported the incident and the claim was simple. The exchange was simple and everything seemed to go well. The new phone came in quickly and they gave us plenty of time to make the conversion.

Broken glass on my phone. I called and received my new phone the next day. It was exceptionally fast and easy. I was amazed at the ease of returning the phone was. Once I received the new phone I went to my local Verizon dealer and they transferred all the data.

The replacement process was fast and easy. I got online and filled out an easy claim form and days later I had a replacement for my broken phone. Considering how much we spend monthly for this program however, I think the deductible is disappointingly high. I think I will opt out next phone.

The process to get a claim on my phone was a very simple process anyone could have done/figured out. Once I filled out the online form and got the insurance claim sent in, it didn’t take long for Asurion to get it processed and approved. It took them less than 2 full days to receive my replacement device.

I wanted to replace my iPad Air after it was stolen. I received an iPad Pro as an replacement. What a wonderful surprise! I am still learning all of the amazing Possibilities the iPad Pro has to offer. The operator I dealt with was fantastic. The process was simple and I received my replacement in just a few days.

We are very happy with Asurion. Our phone was replaced very quickly! Our phone was left on the roof of the car. We found the phone 1 1/2 miles down the road. It was smashed on both sides. We returned this phone to your company.

To be brief and enumerate my complaints, I was told to be quiet and listen by a CSR and then transferred to a “supervisor” who just hung up on me after telling me it wasn’t her problem that they couldn’t send me a replacement for my replacement the next day. I was sent a replacement phone which didn’t work so when I submitted a new claim for a new phone they said they would have to validate my address, which is the exact same address they had shipped the previous broken replacement to the day before.

Worked with me when I had time delays returning the old broken phone that was with my husband in Turkey. Very Thankful that they did and they were able to get it back without worry to them. Thank you very much for allowing us the extra time to send it back and complete the transaction.

The Asurion Process is always quick, easy and smooth. Always a pleasure! Having Asurion is definitely worth every penny! Each time, the representative is always a pleasure to work with! My replacement phone always arrive within 1 to 2 days and that is awesome! Thank you!

Phone in her little pocket falls out, hits street, shatters screen. Went online, short form and replacement on the way. The tragedy of my daughter not having a phone for 24 hours, priceless! Super easy, no hassles. Well worth the price with the cost of the modern cell phone.

Turnaround time from call to delivery 24 to 48 hours. Not bad. But the only thing about it is they gave me a refurbished phone. I went through three of them the first time, now I'm going through third one this time. I'm ticked off about this refurbished phone BS. I'm looking for another insurance carrier.

Very helpful, very professional, enjoyed doing business with them. They were on time replacing my phone. I appreciate a company that acts like they are there for their customers. Their agent were very knowledgeable about there job, which was very impressive.

I would highly recommended Asurion. They listened to my complaint and were to satisfy my problem. The replacement phone is working correctly. I definitely value this company. Customer service was very helpful. The phone was delivered in a correct time. Thank you again.

Excellent service. I quickly had a replacement for iPad when screen cracked. Respectful, personable polite customer service. Up and beyond, second mile type stuff. The kind of care Simon Sinek and Tony Robbins talk about! I told my staff and raised our standards of our company after that experience.

My phone got damaged in an accident. Asurion replaced it quickly within 48 hrs and made it as simple as taking my new phone out of the box and placing my old phone in the box and mailing it with free shipping! No fuss, no hassle!

The ease and convenience of replacing my device was exceptional. I logged in, specified my issue, in 2 days I got my replacement, no fuss, unwarranted interrogation!!! Extremely Satisfied with my new device and the service I received. Thank you.

I had a wonderful experience with my claim. The process was easy to navigate through and my phone was replaced quickly. I was continually updated via email with the whole process. When I contacted customer service they were very friendly and helpful. Great experience!

My daughter came to me crying her 28” Vizio TV fell off the dresser. I didn’t have much more details than that to go with. I called Asurion and sure I quickly got an empty UPS box and sent it in quickly. I didn’t get an email with updates. I followed up every three days with their live chat and the agents never had an update. Just that they were repairing it and that felt useless information and waste of time to me. After a week and a half I got an email saying it was repaired and being sent back to me. I still attempted to chat live to see if it was really on its way as I don’t get an email saying it shipped.

My experience with Asurion had been positive. I was able to get my wife's phone replaced very quickly. However it is replaced by a refurbished phone and not a new one like I thought it was. But other than that I'm very happy with how simple the process was and the speed in the approval and shipping was.

I got my replacement phone right away and it worked great. Also, I was unable to turn Find my iPhone off due to the condition of my phone. Asurion understood and did not charge the $500 fee. This was my 2nd time using the insurance and I have been very pleased.

You guys literally did incredible. This insurance service is amazing. My phone broke and I was a little worried about paying for this but I sure am glad I did. I highly recommend this to everyone I know and I will continue to do so with the amazing service they provide.

Professional customer service, Accuracy, knowledge and speed. A product unwillingness willingness to help with all issues pertaining to product to be replaced and bad ** arrival time and Product Associate who helped. Need to raise 6 months Vick paid vacation corner office secretary company car and a corporate credit card. Good workers are hard to find.

My replacement phone was here the very next day and I was back in contact with the world in less than 24 hours, which was absolutely awesome, thank you Asurion for your prompt attention on my problem. Not only did I receive my phone extremely fast but when the replacement was defective, they sent a new the very next day again, thanks again, very much appreciated when the service is great like this.

I appreciate very much that this time you have sent a new phone, and not the refurbished one, 'cause I've been paying 11$ for 4 devices last 2.5 years, and 10$ before that with AT&T for 3 devices for another 3 years... I think it should be new phones! Other than that, you are very efficient, fast, and the person I spoke to was very helpful and polite. Thank you.

I received my phone and the camera is horrible. It appears the camera may be cracked. I tried calling and was told I would have to file another claim. This is wrong, I just paid 150.00 and then another 100.00 for a new case and screen cover. I am not paying that again. Such a scam!

Exceptional and fast service. Asurion helped me with an insurance claim. I was able to submit my claim quickly. The customer service team helped me in a very timely manner and answered all of my questions. Thank you for your time and I am happy to be a customer of Asurion.

Phone replace, great and fast service. Did everything I needed in a fast and professional manner. I would recommend Asurion for phone replacement insurance. New phone was received in an excellent expedient manner. Thank you so much for the excellent work.

Very pleased with the service. My phone was quickly replaced after I dropped it in a sink full of water. Almost the entire process done online. The replacement phone is great and I am super happy with it. Thanks to Verizon and Asurion for great customer service.

The smoothest and best experience I could have ever hoped for in all the steps to obtain a replacement phone. Fast service to boot! Will highly recommend to anyone who is looking into purchasing a new phone since the cost of phone are so great, the investment of having insurance is well worth the money.

Thanks for the prompt and thorough service. My daughter has severe autism and unintentionally cracked the screen on her original device and replacement device. I was a little bummed we have to provide anti-fraud information (sheesh, a little kid with severe autism... but I do understand why it looked fishy). Thanks for replacing the tablets so quickly!!!

Tried 3 chargers, 2 outlets, 2 Verizon stores, 1 independent repair service, and no matter what approach was used, nothing worked. Phone not dropped, not in water, just my pocket and laptop case. Response was quick and return was easy.

The process that I was dreading was surprisingly easy, fast and accurate! I had a great experience and so thankful we had this insurance. It was well worth the 200 dollars that replaced our stolen phone. It was such an easy process.

I would have rated 5 stars but... I ordered an iphone 7 and a couple of minutes later tried to cancel that order and get an iphone 8 instead. I was told that the first order couldn't be cancelled; I had to order the iphone 8 and make another payment and return the iphone 7 after it arrived and they would refund my iphone 7 payment. Everything worked out but this seems like extremely inefficient business practice.

This was a terrible experience. First they didn’t even submit my claim so I had to refill again delaying getting a new phone. By the end of dealing with everything it took 5 days to get a new phone. I had stated I wouldn’t be home the day it was now coming to sign for it and wasn’t given any other option.

Dropped my phone. Called and literally 12 he's later had my phone in my doorstep. I was more than impressed. I didn't miss a beat with my work or personal life. Had my phone up and working within minutes. Easy safe and friendly experience. Thank you!

Thank you for your quick replacement of our phone that was lost. Quick shipment and very helpful! They made a frustrating experience go a little easier by walking us through the replacement process. I would recommend their service! Thank you!

Got my phone the next business day. Thanks for all your help. It was quick and easy over the phone, however I had some issues with trying to do it on the internet. I kept getting an error. But it gave me a number to call and the lady helped me out with no issue.

We were able to replace my daughter's water damaged phone in a very timely matter and without any surprises or extra charges. I was able to make a phone call, paid my expected deductible for the insured phone, and received the replacement phone in the mail within a couple days. My daughter returned the damaged phone as instructed and now she has a waterproof case on her new device, so that this doesn't happen again. I am thankful we were insured in the case of an accident like this. Much better than having to pay for an entire new phone! Thank you for your service.

It was easy to exchange my son's phone due to being damaged. He was apprehensive that he would be without a phone for multiple days, but we received it promptly the next day. The only drawback to insurance replacements on phones is the high cost deductible. Thank you.

I received the phone in a timely manner however the replacement phone seems to lose its battery very rapidly. Yesterday it went from 44% to 15% in 20 minutes. All apps were closed. Not good. What can I do about this? I don’t want to be billed.

My screen broke on my Galaxy S7 so I filed a claim and paid cash the 300.00 deductible to get a new phone. Changed my mind and got the screen repaired by a different company and requested my money back seeing that I didn't get a new phone. This was back in the beginning of August 2017. It's now December. In 5 months I've talked to numerous people over at Asurion and have got different stories and information from them, I've been lied to and have gotten the run around from them and still haven't received my 300.00 back yet! They are by far the worst company I've ever had dealings with!

Sent me a broken phone. The head phone jack is not working and can't use head phone. The rotate screen option on the phone does not work and will not reposition the screen when you turn it sideways. "And yes the rotate option is on". I will be call to trade it in.

When phone wouldn't charge and needed new phone it was nice to get it quick. With the insurance payment over few years and deductible necessary to get claim filed however I wonder if it's worth it. Sure if I only had paid insurance for short time deductible would be ok. I figure I paid more for insurance and deductible than could have bought phone. Not sure I'll keep insurance or at least not as long as in the past. I guess phones are disposable and after year or two not worth insurance.

I have used Asurion before, the service has always been fast. I received the replacement device for my son's phone within 24 hours. I will continue to keep all my devices insured with Asurion. They are a very professional company that puts the needs of their clients first. Thank you again for your fast response time and quality products.

My iPad is covered under the Verizon protection plan administered by Asurion. I dropped my iPad and contacted them to repair my screen. My iPad had been discontinued, so they replaced it with the newer version. The process was easy, and the speed of getting the new one was outstanding. I'm very pleased.

My jet pack stopped working. I️ am a nurse and must have WiFi 24/7 to assist patients as i am on call. I️ called. Your team was helpful, courteous and efficient. Your turn around time was awesome! 24 hours. Thank you so much. My job depends on WiFi access. I appreciate the terrific service. My only hitch is often I️ get redirected in your voicemail several times before I finally get a real person. A direct number to a person would be so helpful.

My phone was lost or stolen. Within 18 hours Asurion replaced my phone and I was back up and running. What a great service. Asurion representatives had my best interests at heart. They have my interest at heart. Thank you.

The process of replacing my damaged phone was simple. Instructions were clear and returning the damaged phone was also easy. I was impressed at how quickly I received the new phone. The deductible was costly. I am usually leery about purchasing insurance, I am pleased I did in this case.

Everything went great. I only have one issue with the phone I received but it's a lot better than what I was putting up with my damaged phone. It arrived on time and everything and customer service was awesome. Thank y'all for being so kind!

I shattered my phone screen and had a replacement within 2 days. Very pleased with the timeliness and quality of the process. They even upgraded me to a newer phone than the one I had because it was not available anymore.

Iphone return due to damage. Everything was fine. Did not appreciate the email after the fact letting me know the device needed to be removed from iCloud. That turned into a hassle due to granddaughter having lost password. That information should be somewhere readily available to the consumer.

The insurance company was great. They answered all my questions and we received the new phone in 2 days. The only issue we have is we have been calling the insurance company and Apple to get a refund on the phone that caught fire. Apple tells us to follow up with insurance and insurance says follow up with Apple. I believe it is a Apple issue. Wish someone would contact me.

My phone came in Monday when it was ordered Thursday before 3pm. I never understood why it was so late other than I had been “assured” it would come in within 24 hours. I picked glass out of my hands for days. My new one also came with a small internal crack.

Customer service rep was couerrors and helped with my claim and replacement quickly and efficiently. I received the replacement on the date stated by FedEx with no issues. I will gladly recommend other Verizon customers to seek insurance with Asurion.

Recently received a replacement phone and in less than a month my camera glass broke without a fall. Per the Rep the only resolution is to purchase a new replacement paying the deductible again. I do not understand how having a 1 year warranty on the phone, paying a monthly insurance fee, and also paying $149 for a phone replacement repeatedly is proper and/or the rules. That would mean I have to pay $300 in less a month for a phone that comes with a 1 year warranty. If I have to pay the deductible for the phone in warranty and out of warranty then what is the warranty for?

Everything was surprisingly painless, and I had my replacement phone in less than two days! All the reps I spoke with were very pleasant! So far no problems with the replacement phone either! Website seemed easy to use as well although I didn't have to deal too much with it.

The experience was well worth the time and I don't know how I would have done it without Asurion insurance. And the amount of time that I would have normally bought a new phone I had another new phone through Asurion.

I called in several days ago with an issue with my phone, mid Saturday afternoon, had a replacement device, on my doorstep by Monday afternoon, not only was the staff on the phone pleasant, but they handled my situation with ease and perfection. Am thinking that this company is full of professionals, keep this thing going, it's the best!!!!

I am completely satisfied with the quick replacement of the phone. The claim was easy the complete and completing it online was most convenient. I am also satisfied with the replacement phone but the replacement phone seem to freeze a lot. Other than that, the phone is good.

Broke my phone the other day, I began the claim online and was told that my current phone was unavailable so I would be getting an iPhone 8 Plus, had issues at the checkout... The online chat person told me to call the 800 number to talk to a representative (mind you I don’t have my phone!). Borrowed husband's phone when he got home from work to be told by the rep that I would be getting the 7 and not the 8 for the same price. I told the lady that I was told I could get the newer version and she pretty much acted like I was lying and there was no record of that! Hopefully when I get my replacement tomorrow that I won’t have any more issues and won’t have to deal with these people again!!

Everything went very smoothly, appreciate the turnaround time and how it was handled. Customer service was friendly and knowledgeable and was able to answer all my questions. Forms were easy to complete. Sent phone back right away and received confirmation.

New phone shipped promptly, I received it at 8 am after putting in my claim the night before at 6PM, great job. I would recommend Asurion for anyone needing insurance on their phone. Submitting the claim over the phone took about 15 minutes, I paid my deductible with a credit card.

My son's phone quit working. The process to send it in was fairly easy! The only problem we had was turning off the Find My Phone app because his keys wouldn't work. But Asurion was helpful in taking care of this issue.

We have been using Asurion for years to insure our Verizon phones. We have had teenagers, and I'm sure folks can relate to teenagers losing their phones or getting them ripped off at a party. The support is always impeccable.

Phone battery isn't holding a charge for more than a few hours. I have disabled all unnecessary apps that run in the background, stopped all unnecessary push notifications and turned off anything that plays automatically, even if just while connected to Wi-Fi. I plug in my phone while driving and at my desk. This is very inconvenient for my work day. It really makes my day more difficult.

No complaints. Was happy w efficiency of process and speed of replacement phone. Only comment was that I was surprised at the amount I was required to pay. I did not think it would be as much as it was.

Got my phone replaced faster than I anticipated. Only problem is price. It was an older iPhone 5s, and been paying insurance for a long time. Didn’t feel I had to pay $100 for a phone that has been released more than 4 years ago. Other than that, I did like the quick response and customer service.

So happy that I had insurance on my phone. I dropped my phone and destroyed the screen. When the tech came to my house to replace the screen. He was very professional and efficient. Unfortunately the phone did not fully respond to the new screen so my phone was replaced with no issues.

Service was very prompt. The return instructions were very easy to follow. I did not have to wait long to speak with an agent. I received my email packet and the time that was promised. I also got a phone with more storage because they did not have my exact same phone and stock. I’m nice added bonus for sure.

I filed a claim on October 19 2017 for a replacement iPhone. My replacement phone was not available for weeks. Finally on October 30 2017 I received an email stating that the phone was ready to ship out. This took way too long.

My phone came fast and worked well, wish I could have gotten another red edition but I understand that it was a limited edition and is no longer available, the service was good and my phone arrived on time, thank you so much. :D

I think you guys did a wonderful job in the return of my phone. Thanks it was fast and easy. I thought it was going to be hard. It turned out to be so easy. The process was so simple. Would recommend this insurance to my friends. Way to go Asurion!

Service wasn't great when we replaced the screen. Caused the phone to break further. Then when replaced, they gave us the wrong model. Phone was for a teenager, so we weren't that concerned enough to pursue the matter further.

Replacement phones - First one you could not text on. Second one had a screen on it that was not compatible with an iPhone and therefore broke. Third one can only be charged in the car and then gets warm if charged for very long. Really disappointed!!!!! Will not insure through Asurion again.

I cracked the glass of my cellphone and filed an online claim. The only option that came up online was a replacement phone for $199. I had to google to find a customer service # that I could call and tell them all I wanted was glass replacement. (This was Saturday-leaving for vacation Tuesday). I was told by the Verizon kiosk I just had to go to the local authorized repair shop to get it fix (after filing an online claim). When I spoke to the customer service team, I was told the only option I had was for a representative to meet me on Tuesday for repair. I told them it was not possible since I was leaving out of town.

My son has struggled with a broken phone for many months. He did not want to turn it in for a replacement for fear of not having his repaired phone replaced immediately. The replacement phone arrived within one day and was delivered over the weekend. Great service!!

I have always had great service from Asurion. I would surely recommend this to my friends and family. They were prompt on delivery. The staff on the phone were very understanding. The overnight system works well. My phone was delivered like they promised.

After several days and several hours on the phone, we just gave up and stopped trying. I went to the Verizon store and bought a brand new phone. This was frustrating given that the reason why I paid for insurance was to avoid buying a new phone!

Thank you so much and yes you did a wonderful job. After this incident we got some stuff for the screen. I was very pleased with your service and how fast the service was. I would very much recommend to a friend after the great service we received.

The whole transaction was very easy follow. Asurion personnel was very helpful. It took me not more than ten minutes to report the issue, they understood the situation and I got my phone replaced in 24 hrs. Thank you all for the great service.

I actually got a replacement phone and dropped that one in a week. So I had 2 good experiences we getting phones sent back to me. The second phone I had shipped to Florida to meet me when I was traveling. Very convenient and accommodating. Thank you.

The gal who helped me with the process was very polite and patient. The process was quick and painless. Lucky for me I was able to receive a brand new phone and not a refurbished one so the $149 I had to pay was worth it.

I like how quick and easy it was to replace my damaged phone. However there was no choice for the type of replacement case for my phone. The replacement case was just a basic generic holder for the phone and did not allow you to access your phone easily to answer it. Cases that cost a little bit more flip to access the face of your phone. Dollar stores make holders that flip open... IJS. But overall a good experience.

The replacement phone was delivered the next day as promised. It was the same phone that we had. The instructions were easy to follow. There was a return envelope & instructions on how to send the broken phone back which made that an easy process. WE had a good experience.

I was pleased with how my experience went. I made a claim on a Friday night and had my replacement by 10 am the next morning. Super easy! I found that the claim process was easy and that I didn't have a hard time at all. Very happy with how it turned out.

Excellent, fast, courteous service with results that totally addressed all issues with the damaged phone! The service was prompt, polite and timely and well worth any expense involved in having insurance coverage. I would recommend them to anyone buying an iPhone.

You guys are awesome and I’m very very happy with the whole experience. Love my new phone and I thank yaw for your fast and friendly service. I will always have your service on my phone. This really saved me cause I have to have my phone for work. The speed at which you got my new phone to me was amazing. Again thank you!!!

After reporting phone breakage, contacted Asurion and was issued a replacement phone promptly. Had very little loss of time on cell device due to the incident. I depend on the phone to conduct my business daily as well as the phone and text aspect, which I depend on. Thanks for your prompt and courteous service.

It was easy to file my claim and I received my phone the next day. I am very pleased with the service and would highly recommend using Asurion to insure your electronic devices. My only suggestion would be to consider lowering the deductible for the phone.

I had no problems getting a replacement phone fast. My daughter was back online in 24 hours after the claim was filed. The customer service rep was very professional and courteous. Would recommend this service to whomever asks. I have carried Asurion for a lot of years and never a complaint with them.

Prompt service, intuitive easy to navigate website. The technology is good and Asurion's platform is solid. Transfer from old phone to new one took less than 15 minutes. Happy with the overall experience. Glad I bought the protection plan in retrospect. It's one of those fees you question until you need it.

My replacement phone should arrive today. Very quick and friendly service. My phone crashed after getting the new update, the screen just stopped working. I went to the local satellite store and had one of my old phones turned back on and then called for a replacement. I was glad to hear that a replacement could be sent so quickly. The woman on phone was very helpful and quickly got the order taken care of.

I have tried for over a month to unlock old Apple Id and have worked with Apple to do so with no luck. I do not want to be charged for not being able to access old ID and have exhausted all resources.

I was waiting for my flight and had sat my brand new iPad down on the seat next to me. A housekeeping worker told me he turned it in to lost and found, but they didn't have it. I contacted Asurion and I had a new one in 48 hours.

My phone broke on Friday morning, made the claim before 12pm and I received the new replacement phone before noon the next day (Saturday). Hopefully I won't have to use this program again anytime soon but it was a great experience, fast, super easy and hassle free!

Although I believe the deductible is TOO high, the service was great! Once I filed the claim, all that I needed to do was pay the deductible and the phone was delivered within 24 hours. The package contained an envelope which was used to mail the broken phone back to the company.

The service was incredible! Filling out the forms was easy and fast! I was very pleased on the promptness on the replacement of my son's phone. He even got a phone that was a new model and he was very happy with it. I will definitely refer the service to all my friends.

Fast delivery, new phone. Sadly I broke the screen after 7 days. Thought it should have been covered without any cost as it had a Google case on a Google phone with a two-foot drop but it was not so did cost me $199.

Took some time for process but good customer service. Submitted every document to complete claim and Csc support well to complete order and deliver overnight without any delay. Hope same service provide in further as continuing service with Asurion.

Replacement phone of Samsung S7 Edge came in VERY fast. The phone I received was in near perfect condition, except a small nitpick with the home button. On occasion, the home button would stick, and it would be very hard to unstick it. Otherwise, the phone was great.

My replacement phone’s battery dies in A matter of about 2-3 hours. I feel that this is unacceptable as my previous phone would last at least 12 hours on a full charge. Additionally, this phone freezes and will stop programs and revert back to the home screen. I don’t understand why I had insurance just to get an inferior replacement.

Awesome job and fast shipping, phone replacement worked as it should, no issues on getting the insurance worked out. Only downside to it was I had to download and print an affidavit fill it out and take a picture of my license and send back to get the ball rolling but I'm sure there's a good reason for it.

Pleasant experience and very expedient response. The phone was replaced without any difficulties and when in contact with your customer service representative, she was very helpful. You also kept me well informed during the process. I insured the new phone knowing you follow through.

It was a very smooth process and I am very thankful I had insurance. The only thing I had to get two phones before it worked. The first one had a problem opening recent apps. But the second time everything was great! Thanks so much.

The phone I received was not the same model Samsung I had. The phone I received is not working properly. I got a notice that said I looked into 4 ** sites and that would affect my phone. I did NOT do this. Very upsetting. Pictures shake. I believe the phone needs to be replaced. Thank you.

I couldn’t have asked for a better experience. I submitted my claim in the evening and I got the phone the next day in less than 24 hours. Even though I was not able to get the same color of phone but at least I was able to pick out an available color.

Great service and did send device back. Thanks. I would recommend you all to other friends and family. I just hate I had to wait so long for a phone but once I contacted and got pure satisfaction, I was extremely thankful.

I was so pleased with fast service and great people helping me. I think this is best experience I have ever had with an insurance company. "Thank you" the representative was so easy to understand and she everything so quick and courteous.

The process of having the phone replaced was simple over the internet, and the phone was received in a very timely fashion. The customer support staff was great to work with as well. I'm glad I had the insurance in place. Getting the new phone set up went well and I will suggest Asurion to others.

The procedure was easy and quick. The replacement device arrived as promised. The return procedure was easy and the mailing materials were provided. It was easy to activate the replacement device. All of the data transferred so I was up and running within minutes of receiving the replacement device.

My experience with Asurion took what could have been a miserable experience and made it into a bearable and manageable one. A new phone was at my door within a day, the process of sending back my old phone was simple, and they didn't balk when I swapped my own SIM card over rather than taking theirs. Would recommend.

Extremely fast and efficient replacement. This company is VERY good at what they do. I would highly recommend them. This is the second time I have had to use their services. I didn't think they could be any faster. Wrong! They were even better. I would definitely recommend them to anyone. Thank you VERY much for your help.

A little over two weeks ago my husband lost his phone and needed a phone replacement right away as he uses it for work purposes. He paid $150 and that was fine with us. We explained it was either lost or stolen. Had no idea what happened to the phone. The refurbished phone that he received was awful. For outgoing calls you can hear your voice echo and vice versa. Couldn't understand anything, sounds fuzzy and not loud. We found the phone that was lost and we asked if we can connect it. They advised it was more than 7 days and that lost phone is no good.

We filed a claim over a month ago and my daughters replacement phone is the worse one we have ever owned. The battery does not work. Her phone randomly shuts off at any time with no warning and battery charge drops from 100% to 50% in a matter of minutes. Less than an hour in most cases. I would like to know how we can fix this problem without draining our pockets and putting more money into these phones. Please help! Thanks.

My interactions with your company was positive. I notified the company of the problem with the cell phone regarding the "broken" Home button. The directions and follow-through were positive in helping to solve the difficulty and replacing the broken cell phone.

Great service. Got my phone really quick. Definitely would use them again if I had to. Glad that the service was available for me. Would tell my family about them and get them to you so if they needed a new phone quick and didn't want to pay store price for a phone.

The replacement phone must have been a refurbished one. It has something rattling inside and buzzes every time the music or person calling is turned up where I can hear it. Other than that it was a great experience.

Replacement of my phone would have gotten 5 stars were it not for initially being told by one representative that the screen could be fixed for $50, and then being told by another that, no, the phone had to be replaced entirely for $150. I would have liked them to have given me the same information each time I called. Otherwise, replacement went smoothly.

BEST SERVICE EVER! I have had issues in the past, which led me to STOP paying for insurance. But this transaction was effortless and COMPLETELY satisfied! Replacement phone was received as promised and the return was processed quickly and effectively. I am very glad we chose to insure with Asurion! Thank you!

The experience was a good one. The entire process of returning the damaged phone was a pleasant one. Using the automated system online was a great and delightful experience. Acquiring the phone and getting the phone turned on was quite fun I assure you. Thanks for the prompt service.

Very professional and efficient people answering the phone. Easy to work with. Got replacement quickly. Time was fast in getting my claim done. Website is also easy to use. I can recommend Asurion to others and am glad that I have warranted my cell phone through this company.

Very smooth replacement of my phone, thankful I have insurance and that I could take care of it and that your system works so well. I would recommend to friends or family that value their device and are looking to protect the huge investment they have made.

Great service, hard to find that in the times we live in. Would recommend to a friend or relative without hesitation. Called in at 8:00 pm on a Friday evening and had my new phone by lunch on Saturday. I don't believe it would be practical to expect better turnaround than that.

Today I called Asurion because my phone stopped working. Thinking I was going to get someone that was going to help me out. But I found myself talking to an agent that was very disrespectful. I asked to talk to a supervisor but I was denied and she then hung the phone up on me. So I call back, waited again for a agent, and finally talked to a different agent that allowed me to talk to the supervisor. I then told the supervisor what happened and it seem he could care less, and asked me was I going to go through with the transaction or place it on hold. I would not recommend this insurance to anyone who wants to replace their phone if it’s broken or not working since this insurance only covers out of warranty problems. You would still pay a full price for a phone. They will tell you that’s their best price at a 50% markdown. Which is in the hundreds. No point in having this insurance. Waste of money and waste of time trying to get your problem resolved.

Phone arrived on-time and I was able to get reconnected. Agents were very informative. Thanks Asurion! It would be nice if Asurion could execute an expedited process (1-day/overnight turnaround) for business needs; but the current process worked exactly as promised!

Service was quick and process was very easy to understand. My phone screen was damaged and not repairable. New phone arrived with 2 days of ordering. I am sure happy I purchased the extra protection. You never know when you might drop your phone. Even in a hard case accidents happen.

My phone was out of stock and I called customer service and they got everything figured out for me way better than I ever expected. The person that helped me really wanted to make sure that I was happy and got a new phone fast. Great Customer Service!

My experience was great. The whole process was handled very professionally by each interaction whether it was email or over the phone. When I spoke to the representative she was courteous and patient walking me through each step I need to do.

I purchased a tablet for my husband. He uses it for work. The screen is bigger easier to read. It came up missing one day. He had to use his phone with a smaller screen. I went to our carrier to buy him a new one. They reminded me I had insurance. I went home, contacted Asurion and within 24 hrs he had a new one. Thank you Asurion.

The new phone arrive which was great. Nice phone but I have constant issues with it from day one. It freezes, closed by itself, screen jumps around when reading news, video restart etc... Not new phone. Refurbished. Most likely rubbish.

We were send an malfunctioning device & SIM card 2 times in which was very inconvenient for myself and my daughter in which the tablet belong to. My child looks forward for her tablet to enhance my two year old daughter ability to function.

Service was quick and easy. I received my Replacement phone in the mail the next day. However it is still not working right. The lower half of the Screen doesn't recognize touch and even though I saved my contacts to the cloud over 1/2 of them were lost.

This was one of the worst customer service experiences I’ve ever had. Took one week to get the phone replaced. We talked to 12 different people, two supervisors to finally get the phone replaced. We were given a different story of what we had to do to get the phone replaced each time we talk to someone. After that experience I hope I never have to use your Insurance again!

I needed my phone replaced. I was able to fill out my claim that night and had the phone the next day. This was paramount because I work from my home and day to day contact with my clients is imperative! Very impressed with service!!

Cell phone burnt out while charging and new phone along with new charger came very quickly. We were very happy with the quick replacement and it was very easy to file the claim. I would recommend this insurance to anyone that has a cell phone.

The screen was cracked on my phone... The next day it was totally black and I could not use it. I called and got a new phone shipped right away. The service and help was great.. My phone was there fast and then they helped me to put in all my info from my old phone.

A new tablet was sent quickly and returning of broken device was simple, just put in padded envelope that already had a shipping label and drop off. Submitting an insurance claim was quick and easy. I would recommend using them again.

Great, fast, simple, easy process to replace my phone that I dropped and broke. When I called they got me handled and I had a phone the very next day before noon. It was really convenient and easy, and the phone is great quality, brand new looking, very satisfied!

I nearly missed the Asurion email telling me to deactivate the iPhone I had sent a week earlier. I appreciated the message and instructions BUT... I’m not sure I did it correctly... because of two things - I’ve not received a confirmation that my attempt was successful... which would be helpful. And the replacement iPhone is giving me problems with my Touch ID feature.

Very positive experience with unbelievably good customer service. We made our claim at 7:00 PM and our new phone was delivered to our front door by noon the following day! No hassle claim processing. I’ve never experienced a claims process that was this good. Not even close. These folks (Asurion) have it together. Verizon was also very helpful and pleasant in the processing. Thumbs up for both.

My glass was cracked on my iPhone and they offered replacement for $150 fee and was able to upgrade to a newer model with more memory. This worked out great for me. The insurance is so worth it and I will continue to cover my phones with this protection.

This was by far one of the easiest and fastest claims to date and I did this online. I was really surprised because I did this claim at approximately 10:30 pm and to my surprise my replacement phone was at my house the next day. Great service. Would recommend to anyone.

The service was wonderful. I used the internet to explain what the issue was with my phone and that was very easy to use. The request was processed and the new phone was delivered within one day as promised. I would recommend this service to others and will continue to have it for all my phones.