Asurion Reviews

The process was just as said. It was easy and customer service was nice. The delivery of the replacement arrived fast. Communications with Asurion was smooth and prompt. This experience has reassured me to always keep insurance on the expensive and important devices. I will recommend these services to friends, family, and people that this subject comes up within conversations.

First class service all round. The help we received was immediate and user friendly. Our representative was very knowledgeable and helpful. Everything was explained to us in one call and the replacement of our lost phone was most prompt. Thank you very much. An entirely satisfactory process. A great job by all concerned at Asurion.

We had a broken tablet screen, you guys replaced it with no troubles, sent the new tablet overnight. In fact this is the second tablet you've replaced for me. The process was pretty easy and your customer service personnel were courteous and very professional. I've always wondered if this insurance was worth it, now I know for sure. Fantastic!

My experience with you was a good one. Unfortunately, after paying 150.00 for a replacement phone about a month ago, my new phone was a disappointment. I had basically no phone reception. I ended up buying a new phone and felt the phone credit for my one month old phone was a problem. How can a one month old phone depreciate 80% in one month?

It was ok. It took little longer but fine. It was a good experience. Thank you. I have 5 lines. Hopefully you will do the same by provide good service. My phone is working fine. It's refurbish phone. You guys should send new if we are paying insurance on it.

Asurion provided a new phone very quickly. The service was excellent and without any hassle at all. We were not sure what to expect but my husband and I were very pleased with the outcome and how little we had to pay. We were very happy that we had the Asurion Insurance Coverage. The insurance is reasonably priced considering the cost of a new phone to replace the broken one. We will definitely keep up with the policy.

Discovered my phone was cracked on Saturday and placed a claim that day and received a brand new phone on Monday. I placed the claim using my phone and the process was very quick and easy since the info was populated already from my carrier once I signed into the website.

Excellent service. Received my new phone very fast. I will continue to keep my insurance for my cell phone. I recommend it to all my family and friends. Insurance is very important to have for our cell phones. Thank you for such an easy way to file a claim online.

Had to wait 'til Monday night to get replacement since it happened Friday morning. People at Verizon didn't suggest insurance claim, they wanted to sell me a new phone. Then they weren't sure the deductible amount. But in the end I got the claim filed and received my replacement phone.

My replacement phone was sent to me very quickly. I just have a couple of questions. I don't understand why I had to pay $149 dollars for the replacement phone when the issue was a known problem with the Samsung 6 and nothing I had done. I also wonder how it is handled when a person is not satisfied with the replacement phone. I have had issues with mine.

Thanks for expediently help us replace the damaged phone. We could no longer operate or turn off the phone. We were able to get a replacement overnighted after simply filling out an incident report online. It made it easy and convenient to get things handled. The only thing we had any trouble with was the activation and getting the find my iPhone disabled.

I am very happy with the quick service to get me my replacement phone! The cost has gone up of course. However this new phone freezes. At times battery dies unexpectedly. My old phone also had this problem until I had the battery replaced. How do I get a battery replacement? Again thank you for the quick service.

I was not home in VA but in San Diego helping my daughter who had extensive shoulder surgery so she couldn't drive. I laid my phone down at a local outside coffee shop to tend to her dog. When I lifted up, my phone was gone. I have never allowed something like this to happen so I was devastated and really panicked. Luckily I had my iPod to text her at work. I needed my new phone very quickly to be able to use Uber to get to the airport. It came within 24 hrs just in time and was a lifesaver. I was able to maneuver the airports etc easily with my phone. It made a very stressful situation much easier. Thanks so much. I really appreciate your help.

Communications with Asurion was the worst. This progress took several weeks. Verizon called it in to Asurion. Got a ok, They had one in stock but said they could not let me trade it out. It have to come through Asurion. Kept get e-mails stating they wanted me to fill again over the computer, I did this. I call Verizon. They call and said everything was good. I got the same e-mails constantly. And still no phone. After several weeks finally received it. Also I had your insurance and I still had to pay $199.00 dollars.

Pleasantly surprised with the prompt and painless process!! A very friendly courteously representative assisted me step by step. Explained patiently what to expect and to do when receiving the new device. Received my new phone the next day!!! I can recommend Asurion without hesitation!! Truly great customer service. Thank you Asurion!

You question why I want to process a claim on one of my phones. As if I need to verify my phone problems. I need you to fix the problems with them. That is what I pay for isn't it? So that if I have issues, I can get them fixed. I don't understand why you need to question.

I'm very pleased with this company, it was super easy and fast, within 24 hours my son had his phone ready and running. I would definitely recommend this company. Nowadays you have to have your phone at all times, we do everything on it. So it was very important to us to have the phone back right away, and it was, so thank you.

Your service tech, John, was very gracious, knowledgeable and respectful. His assistance gave me insight and enough information to complete the process not only with you folks but also with Verizon. He deserves a raise.

Used the online claim form... verified that the glass could not be replaced and within 24 hours- they were sending me a replacement. The company kept me informed with emails on what to expect and when. Directions were clear on returning my broken phone as well. Another email confirmed they had received it.

Prices went up to night from 80 to 180. It's crazy, they need to go back down, unless they have a good explanation. Maybe they should do installment plan, some people can't afford one hundred and eighty just like that, that is all. Thanks for the service.

Needed to replace a phone that was lost. Making the call for a replacement phone was easy. Representative was quick and found all the information needed without wavering. Polite and courteous on the phone. Phone arrived next day as promised. No issues.

Handled my claim very quickly. My son was able to secure his replacement phone the next day after claim was presented. The ability to present my claim online and pay the deductible without having to talk to a claims rep was very efficient. The online process was very easy to maneuver.

Super fast and friendly. Phone we had was obsolete. They sent us the newest one! Woohoo! Sure worth the money. I didn’t have 6-700 hundred dollars laying around. They asked the normal questions how, what, when, then the next day it arrived. I’m not sure if there are other insurances but I like these guys.

Unfortunately when the tech tried to replace the glass on my Samsung 7 Edge the job did not go well and I could not make or receive calls as well as other issues after she was done. The phone is high tech and very difficult to repair the glass it seems, so I did understand. After some time on the phone explaining the issue to many customer service reps who were helpful I was connected to Nicole who immediately understood our situation and sent out a new phone the next day. Thanks again.

I requested an extension on returning my broken phone as I was having problems retrieving my pictures from the old phone. I explained that some of the pictures were of my parents and the pictures were very sentimental to me. I was given an extension until Feb 12th. Thank you!!

Service was outstanding, representative acted professionally, courteous and prompt. Everyone made their priority to ensure my situation was handled quickly. They purposely made me number one, and my problem their problem. They followed up with me to make sure my service had been restored and all was well.

The service is wonderful. I'm glad I have your insurance. Phone call late evening new phone in the early morning. Thanks for your great service. I will suggest your services to my friends and family. A great option to load old phone to the cloud and transfer this information to your new phone.

My daughter's phone fell and the screen cracked and we filed a claim and a little over a week she had her new phone and old one returned, everything went just fine. That is really all there was to it. She is only 16 going on 17 and all I did was make the initial claim with her and she was able to handle the rest so it wasn't difficult or anything and everything was fair.

Asurion handled my claim fast! I was extremely pleased with their fast service on this matter. Would definitely recommend them to anyone and I recommend to carry the insurance on your phone, it is well worth the investment.

The process of getting my phone replaced was quick and painless. My replacement arrived quickly and instructions were very clear on how to return the damaged one. I would recommend this company to anyone who is carrying an expensive phone. A deductible for a replacement sure beats having to purchase a brand new phone.

Very courteous staff. And got me connected in 24 hours. I am very pleased with the ease of the online service and had no problem navigating through the self service process. I suggest anybody with any type of electronic use Asurion to service all of their replacement needs. Thanks so much for your company and your business.

I lost my phone while snowboarding but was able to complete a claim that afternoon. I had my new phone in under 24 hours. I was amazed. But the microphone didn't work on my new phone, unless it was on speaker. The customer service rep that I talked had me a second phone out that day and I received it the following day. Plus they were super pleasant to work with.

Great job. Thanks! I was very pleased with the way how you all handle it. My experience with you was very satisfying. The people were very nice and helpful. Will be looking forward to their help in the future. I liked the way they let me know that they received my phone when they got my old phone back.

I had a good experience throughout the whole process. I got a new phone right away the next day. When I called in customer service was very helpful and friendly while helping with my claim. My phone was discontinued and they were very helpful with finding a replacement phone. Thank you very much.

I received my new device in a very timely manner. However the replacement device seems to have a lot of issues locking up. I can hear the phone ring but it doesn't show that someone is calling on the screen and doesn't give an option to answer the call. I usually have to wait until it stops and call the person back.

My son had shattered the screen on his phone. When I called the lady I spoke to was amazing. She took time to explain everything that was covered and how much it would cost. She had a replacement here the very next day. I am not sure who I spoke to but would like to thank her again.

All contact with customer service was superb. Whoever is in charge of packaging and delivery was subpar. I was mailed 3 separate devices. The first one was blacklisted and couldn't be activated. The second one, no one could hear me during phone calls, even with my mouth on the microphone with a loud voice. It also didn't come with a right charger. The third device was finally right, but that was 2 weeks after my initial claim. The replacement charger came more than 2 weeks after they said "the next day".

Thank you for your prompt and helpful service. It is greatly appreciated! I have utilized your services before and am confident in your services! Customer service was helpful and the email alerts to ensure all steps were followed in getting my phone on and working. Again you reached out and it is a great that you're following up to ensure customers are happy. Thank you!

Accommodated my need for an extension of time to return old phone. That was much appreciated. The customer service persons that I interacted with were very nice, and well informed. Thank you. I would recommend your insurance plan to anyone.

I went online in the evening and completed the easy form to file a claim on my phone. It took no more than a few minutes and I was told my replacement phone would arrive the next day. It came less than 24 hours of filing my claim. It was relatively easy to activate my new phone with some help and sending my broken phone back was simple.

Phone wasn't charging. Was told at a Verizon store phone would be replaced for free, yet when I called the number I was given I had to pay to replace it. So insurance is useless. Need a phone, so I paid the money to replace it. Should have kept my flip phone!!

I have been a Asurion customer for over 10 years and have done a claim in the past. They used to be very customer oriented, however, they have changed. I opted for a $30 screen replacement and received a voucher. Once I was able to coordinate with my son, we took the phone to the location. 45 minutes later the store calls me to say that they are out of stock for the type of screen they needed. The store told me to contact Asurion customer service to figure out another solution. Customer service initially told me that my only other option was to pay a much higher deductible for phone replacement. I complained that I had wasted several hours of my afternoon and requested to do the service where they come to you, however, that was not available.

Asurion made getting a new phone very easy. We went in to Verizon and processed a claim, paid the deductible and was told our phone would be in the mail the next couple of days. All our contacts and pictures were backed up and we sent the damaged phone back in the return envelope. Very happy with the service.

My iPhone 6 just stopped working - Although some of your reps did not know the plan options, I finally received one that did an excellent job in replacing my phone - I've had Asurion for a long time and was not disappointed - I would recommend Asurion to family and friends. Thank you.

Asurion provided a very quick and easy turnaround. I was thankful to get a new phone so quickly with no hassle! Thanks again for your service. It is worth paying the small monthly payment to guarantee the replacement when something goes wrong.

My daughter lost her phone and I immediately contact Asurion and I gave them all the information that they asked me about her phone and pay the amount that I have to pay and I got the phone in less than three days. I will use the best company again.

ANOTHER refurbished iPhone. That's 3 now, still does same thing... and doesn't work! The cost of insurance to get a replacement phone is a waste of money when all you get is refurbished phones!! Waste of money and time.

My phone was delivered very quickly and for that I'm extremely satisfied. However, getting through the automated phone system was not good. I was disconnected twice. The staff I spoke with were very helpful as well and setting up the replacement phone was simple. I'm very glad that I decided to get the insurance coverage.

My son's phone was broken by someone. (Was thrown on The ground, shattered and unable to be used). The insurance company was very helpful and understanding and even made sure I had a phone and a case the next day. I am very pleased and if needed again will use them.

First you have wrong information in your system. I was sent the wrong phone for $150.00. Then I had to start a new process to get the right phone plus another $150.00. I was on the phone with a Verizon customer service representative trying to get help because no one that I spoke to wanted to help or cared about my issues. Not good customer service!!

It was very pricey I feel but I guess you pay for the convenience. Thankfully It only took a day to deliver. I was so happy to have a working phone again. It was very easy to go about getting a new one. I'm glad I have insurance through you guys and through Verizon.

The service was convenient and efficient. I would recommend them to a friend. I received my phone and transferred my personal information in no time. With some assistance I was able to successfully restore my ability to use my replacement phone with ease. So I just wanted to say thank you.

I loved my whole experience from the ease of putting in my claim to getting my replacement phone in a day. I couldn’t be more happy and pleased with everything with the process of getting my son's phone replaced. I placed my order not long before Christmas as part of his gifts and I received it the next day with no problems.

I’m not happy with the fact that the replacement iPhone was a iPhone 4, when my damaged iPhone was an iPhone 6! Otherwise, I was completely satisfied with your service, especially the FedEx overnight replacement iPhone product. I was happy that I opted for the iPhone insurance coverage. Keep up the good service.

So happy that we do my insurance on everything that we purchase. Verizon is a good company that we can actually answer our phones inside of our house. Can't say enough about how quickly we received the new phone. And how easy it was with your instructions to send back. Thank you for your service.

I paid for a full or total coverage for my new iPhone X with Verizon. When I signed up for this I was told If I ever made a claim it would take three hours to process the claim and usually my phone would be sent to me within one or two days. Now that I’ve been paying, and actually need to use the service, the situation is quite different. It took days to address my claim that I filed the same day I broke my iPhone X. And when I finally was given an answer I was told that yes I’m entitled to a phone replacement but they are “temporarily out of stock“. The representative was incredibly rude, dismissive and kept saying, "Please refer to the small print in your contract."

Asurion is just the Greatest! Had me a phone at my door the next day. No hassles. Just a great company to do business with. I have told everyone I know to make sure they use Asurion for any device protection. If it get damaged, or lost, or stolen they are always there.

TV broke down in December 2017. At that time, I thought I was lucky to have an extended warranty with Asurion, however, they choose Frazor Elec. to repair my TV. Instead of repair TV on site, Randy picked it up almost a month later and said it would take a week to repair since he had a month to order the parts. My tv was common 60 in. Vizio, one year old, so parts are available, but not for Randy. He had the TV a week and when I called him, Randy said he had the wrong parts. This was January, 10 2018. I called the warranty company to complain. When Veronica the supervisor for Asurion called and spoke to Randy, he told her he had bad parts. So Randy lied to either Veronica or myself.

Website easy to navigate and phone arrived the next day. Had a small deduction (expected). Service was fast and great... thanks!!! Didn't know how they got the phone so quickly to me (magic fairies probably). Would definitely recommend this service to everyone. Don't know how new this style of phone is but it gets me through my day.

They sent me a new phone and I had it in 2 days. Great customer service. I had numerous issues with the phone, so they agreed to send me a new phone without me having to pay the deductible. They were very easy to deal with. I will continue to keep the insurance on my phone. It is worth the price I pay every month.

Called because I lost my phone and the service could not have been any better. I did not have to wait long to speak with someone. The person was very customer friendly and professional. I had my new phone the next day. She explained the insurance and how it works. I would recommend. Great service!

Asurion says that I need to pick a replacement on my TV. After getting the link, days later it will not work. I called and they said first that I did not have an account and they kept transferring me to different departments. Finally someone found me in the system. She told me I have to wait for a call back this is Friday. Now I have to wait longer for a reason I do not understand. Happy customers pays the bills!!!

I have been a Sprint customer for years, at least a decade. About 6 months ago I bought a new Samsung Galaxy GS8+. Though the phone cost a small fortune, I was pleased with it. I have never dropped it, it's always been in a case, no water damage etc. A week ago, seeing the screen blank, I placed it on the charger. When picking it up, I could feel the hepatic feedback - the phone was still on. Touching the screen in places produced the familiar vibrations, but nothing displayed on the screen. I discovered the issue about a half hour after my local Sprint store closed. I went online, and attempted the fix I discovered online, both from the Sprint website as well as others. I called Sprint, and the tech repeatedly tried to give me instructions to reset the phone, although in order to power it off, I would need to see icons on the screen to touch and could not.

Only bad side is my phone (space gray) wasn’t available, so I had to settle for a silver. Otherwise, I would have been completely satisfied. I assume this is only because of the newness of the IPhone X. This is my 3rd time dealing with Asurion. No issues so far.

I have found that your service is very quick and accurate. You go online, fill out the application and submit it. Within 24hrs. your new phone is at your door ready for activation. I would recommend your company to anyone with a cell phone. That's all I have to say. Thank you.

Received replacement phone as promised in 1 business day! Very smooth transaction. Online process was easy. Shipping was fast. Packaging was great and the replacement device is working perfectly. Couldn't ask for better service! Worth the money! So glad I purchased the replacement plan. Definitely plan on keeping my Asurion insurance.

Phone face was cracked. We went to a corporate store and they said it needed to be sent to Asurion. It was all set up for us and the new phone was received the next day with a nice envelope preaddressed and preposted. We sent the old phone back immediately. The transaction was seamless!

I made a claim to Asurion and had a new phone the next day. I was very impressed with the ease of making a claim and the speed of the whole process. I did the whole process on my laptop and was very straightforward. I would recommend Asurion to anyone who wants great insurance for your phone.

My phone was broken at 5:15 pm on a Tuesday. My replacement phone arrived at 1 pm on Wednesday. Very impressive and appreciated! The directions and return of the damaged phone was also very simple.

I spoke to Sean and she clarified everything regarding my return on Saturday Jan 13, 2018 at 8:00 am EST. She was great and really seemed very knowledgeable which put me at ease. Sean was very apologetic about my refurbished phone not working and even explained that if for any reason there was an issue with the money getting refunded to my account, I would receive a manual check.

I recently shattered the screen on my phone. I called Asurion, thinking I was going to have to go through a big deal to get it fixed. I was wrong. One phone call and done! My phone was not repairable, so I got a new phone. I received it within 48 hours, went to my local Verizon office to get it activated and I was in business. BTW I love the new phone. Thanks Asurion! You made what I thought was going to be a difficult process very easy.

My phone is new and great, but (1) deductible is very high and deductible should be payable on one's Verizon bill. This is because sometimes people don't have $150 in their bank right at the moment their phone needs replacing. That was my situation, and the cause for the six weeks between start and end of the claims process. (2) My other issue: if Asurion is going to claim to cover accessories, a $2 cigarette lighter charger (no car here) and a basically useless leather holster (it's not a case because it must be removed to use phone.

Filing a claim was fast and easy, the option to upload documents from your phone expedited the process. This is the 2nd or 3rd time I've had to use Asurion to replace a phone and I've never had a negative experience, always get insurance on your phone, nowadays they are too expensive to replace, this insurance helps ease the pinch of paying for your phone again.

Fast easy process. Replacement phone was here next day. Always a great experience!! Thank you. I always recommend this insurance to all my friends and family. It is well worth it. I have a broken Galaxy s 8 and it was only 149 to replace it. That's a great deal.

Was probably the easiest transaction I have ever had as far as with phone insurance. Took less than 10 minutes to do and had the replacement as soon as possible, and this was around the holidays. Couldn't have asked for an easier experience. Never been one for phone insurance but couldn't imagine being without it now.

Was out with my guys and my device fell off a table. Followed the prowess steps and had a replacement the next day and hardly missed a beat. Process was easy, and even my phone carrier helped me to get in contact with them.

That was an awesome job and done in a timely fashion. I am so glad I got your insurance on my phone. It saved me a whole lot of hassle and money. I would recommend you to a friend. I thank you very much for your service and your fast turnaround so I may have my phone back to work for me.

I had an unbelievable experience, only in a “great way” with Asurion. Their website was very easy to navigate through, they were extremely quick about my replacement device. They did everything they said they would do, if I ever need them again, I know I can relax and not worry.

My wife's screen shattered and your time on replacing it was outstanding. The representative I talked to on the phone was very polite and professional. I would recommend Asurion to friends and family. Thank you very much as I will continue to use you as long as I have a phone. Thank you.

Completely satisfied with new tablets. It is important to me that I can get what I pay for in a product. I was happy in the turnaround time of receiving my products. I'm happy on my decision to purchase the protection plan for my electronics. Would definitely recommend this to my family and friends.

Great customer service was quick and to the point so my son could get his phone replaced! Fast delivery! Everything delivered in perfect condition! Adequate time in returning old phone. The guy on the phone answered every question I had and helping me with what I need to do with the old phone in the new phone. Thank you very much!

I was told by rep when I made a claim that a phone would be sent overnight. He didn’t say this would not happen till the fee was paid. The rep should make people know this and ask for payment at the time of the claim. I waited several days and no phone. Last time I made a claim, the fee was put on the phone bill and since the rep didn’t say anything, I thought the same rule applied. I work freelance and my phone is critical for getting work. NOT GOOD.

I could not have been more pleased w/ your service. I am not very adept at using my phone and when I called for help a young woman spent 45 min. helping me. Never lost her patience nor did she make me feel like the dummy I am. Thank you.

The customer service personnel you use made a difficult situation as easy to resolve as possible. I would recommend Asurion as a valuable addition to any wireless plan. They saved my hundreds of dollars that it would have cost me to replace my phone without them. Thank you for making my replacement phone easy to get.

I am very pleased with my experience with Asurion. My results are timely and accurate. I have been with this company since I had my first iPhone and have never been anything but satisfied. The phones are replaced with comparable phones and the people I deal with are very pleasant. Thank you.

My son lost his phone and after weeks trying to locate it, we got a replacement thru Asurion. It was fast! The only problem was that his original phone color was not available so ended up with rose gold. But we put a black cover on iPhone and he is back!

We used this service several times and both times the first phone was not working. We sent it back for a replacement of the replacement and the second phone worked. Seems the Quality Testing is not that good of the replacement phones. Given the price and the quality statement on the box, I expected better quality.

It was suppose to be easy and it would have been except after going through and filling everything online, I was told that I had to call a certain number. At this point, I had to give the exact same information a second time, and then someone came on the line, and I had to repeat the same info for a third time! Checks and balances OR trying to get you to forget the process?

I was put off by the bad reviews, but since the positive reviews outnumbered the bad reviews I requested. Good service. Fast shipping. Delivery right items. The only thing I am not happy about the package of item. I got only phone, adapter, cable and charger, no pin. These items look like used. I would go back and give 5 stars if Asurion correct it. Thank you.

Your company was most helpful!!! I incorrectly asked for a Samsung Galaxy 5. :( To say the least your team was very understanding and quickly resolved my faux pas. Also, when I was on vacation several years ago, a grandchild took my phone into the pool. You guys also fixed this... Great work.

I reported my phone damage late one night through the Asurion website. The process was quick and easy. It said I would have a replacement the next day which I doubted because we live in a small town and never get overnight service. But sure enough by 3 pm the next day it came. Quick service a life saver!

As much as I hate to admit it, some people within our company have a propensity to lose phones and each time, Asurion has been on top of it and get our replacements to us ASAP. Great customer service! It hasn't mattered if the phone(s) were lost in Nashville, Honolulu, or Phoenix, Asurion has been there for us!

Phone arrived when promised, very satisfied. Downtime was minimal due to prompt action. I would recommend this protection to all I know. Replacement cost was somewhat expensive, but getting my phone replaced promptly was critical to my work and daily life. Thank you all for the excellent service, but I hope to never need this service again.

Really no surprises here. I have a clumsy son - he broke his phone (several times), and this plan has paid for itself. We got our replacement within 48 hours and sending the old phone back was easy. I didn't get a confirmation that they received the old phone as far as I can tell.

Thank you for the prompt and efficient service in handling our claim! Everything with the process went smoothly and as promised in the communication. From the initiation of the claim, directions provided and communication throughout the process, it was a very positive experience overall. The only time you know if this coverage is worth the cost is when you have to submit a claim and this experience validated that it was worth it.

Very helpful, efficient, and time accurate. The people that I spoke with gave me clear instructions. I never had to be on hold for a half hour when I called. Verizon highly recommended Asurion. I would use this insurance company again and continue to pay my monthly fees for all my electronic devices.

It was Simple steps to place and file the claim. Had immediate response with fast processing which resulted in next day delivery. The replacement phone came with easy return instructions on damaged phone and a return prepaid postage envelope for convenience. Also included was important instructions on disabling "Find my phone" feature.

I insured my phone with Asurion. When the glass broke on the face of my phone about 10 days before Christmas, I went online to file a claim. Asurion shipped a brand new phone to me, which I received almost immediately (during a very busy time of year)! However, the wrong battery was included with the new phone I received. I called Asurion to tell them this.

My experience was at first a little rocky because I faxed all my documents to Asurion and then I was told that the case was denied because the device was still in use, which was untrue because it was stolen. So I resubmitted another claim and faxed the documents again and then I was Told the next day that the fax was never received when I had proof that I had faxed the documents. The agent on the phone told me to take a picture and send it via email and so I did and after I did that the claim wrapped up quickly. Overall the experience was okay but faxing the documents should not be listed as an option if the information is more Than likely not going to be received.

My mom lost her phone or it was stolen. I wasn't able to track it with the Google apps so I had to order a new one. I went online and was able to order the replacement and pay the deductible. Within a day, I got the replacement. Great website and so easy to use.

I lost my phone and I called Asurion to claim my phone. A agent took the detail and send me the wrong phone. Instead of iPhone 7 plus they send me iPhone 7 only. When I knew about this they told it to return once it is delivered. But I did not get my phone and it was also not delivered. Now they are not picking up the phone. You guys are thug. You are stealing peoples money. I have to manage my school and work through phone but I don't have. You are charging 224$ and giving us the**. You **.

When I have any issues with my cell phone I get complete care. I received my new or refurbished phone the next day. I then get assistance on how to transfer all my information over. I appreciate all that you do and being professional. Thank you, keep up the good work.

Shipped quickly and new phone works great, very happy with service from Asurion. Wish the deductible was a little less, but it was cheaper than buying a used phone of unknown providence. Replacement phone looks new and works like new. Return process is simple and efficient. Nothing else to say, happy with Asurion's service.

We had a very good experience. It was very easy to file the claim. The replacement cell was delivered promptly and I just dropped the damaged cell in the provided box in the nearest post office. The replacement cell has been working well. Will definitely recommend this to a friend, thanks!

It was easy to file the claim online, once I found the link to start a claim. I received my replacement device the next day and was able to connect again soon after delivery. Very pleased with the entire process, especially the fast delivery! My one concern is that I was not sent the tool/pin to access the SIM card, so I had to improvise. Thank you.

My phone had a cracked screen. Filled out the necessary documents online. After a short time received notification that a new phone would be sent. A FedEx tracking number was issued & 24 hours later I received my phone. I was pleasantly surprised at how fast it took from the time of filing the claim to receiving the phone. I would definitely recommend Asurion for phone insurance. Great company!

The process in the claim for my device replacement was easy to take care of online, and easy to understand. The process in evaluation was fast and fair. No hassle. Once the claim process was complete within a day, my replacement was shipped immediately. Glad I have the service. For me, the question is would I have the service for a new device? I would.

Delivery was great, quick, and simple, much as it should be. Cost is a bit high, but that's the agreement that goes with the plan. Customer service was outstanding. Could have been very difficult but went smoothly. We were in two states as the phone was initially activated. Great description and guidelines we received from operator were much appreciated!

This was the third or fourth time I used Asurion to replace a broken phone and each was as easy and simple as the prior. The service is expensive, so I have high expectations and they have been met. The turn-around time is very good and the return process is simple.

The entire experience was GREAT!!! Everything was completed promptly, and I was back to normal the next day. Also, interaction with the customer service people was perfect. Just wish the replacement cost to me was still only $50 instead of $150 (the cost for replacement that I think it was when I initially insured it). But... thank you.

Had to replace a damaged phone. Process was quick. Had a little problem with the transfer of data from one phone to another but the representative at Verizon was very helpful and patient. He walked us through the process and we were able to transfer all the data to the new phone.

I had started claim 4 days ago and have yet to receive action on my son iPhone 7. Once they receive my affidavit they sent it for information then it's resolved and they sent it again for another piece of information. Then it gets submitted and then go back to another reason for denial. No one reads their notes. The info is not linked with AT&T. And I have exhausted 5+ hours trying to resolve this with customer service. These people should not be in business at all. No one reads anything or followup appropriately. Then the 800 # call me and they say I called them and they have no new information to provide. They say it takes 24 hours and I tell them it's been officially 24 hours then they say well up to 48??? I have submitted 4 different affidavits.

I lost my phone and contacted Asurion notifying them of the loss. They replaced my phone quickly with the exact same model I lost. When I received the new phone it was easy to activate and worked great. When I do replace my current phone, I will definitely insure it with Asurion.

Had to replace phone two separate times and had to pay a deductible for both REFURBISHED phones. They do not send you a new phone. The deductible was $225 for each phone and neither were working fine from the start. The first phone had a battery that couldn’t hold a charge and the second could not connect with cellular data. If you look online, you can get a refurbished phone for about the same as the deductible. We’re currently sending back the second phone and praying the third works.

My daughter's phone was badly damaged and I called Asurion right away. Customer service was very helpful, patience, and professional. We have the replacement on the next day and free shipping. Although the deductible is high, but the replacement device was new. So I was fine with that. Excellent service and highly recommend to add this insurance if you have teenagers. Thank you.

Let me just say that I filed a claim and the claim was approved 10/24/17 and they told me to wait 5-10 business days. Ok so now we are on January 11, 2018 and NO CHECK. I been calling every single time, I keep asking for a check and they always tell me, "We are reissuing a check. Just give it time". TIME. I already waited 2 months going on 3 months. I called them 12/29/17 and spoke to their supervisor and told me they reissuing another check to wait till the 1/5/18. It's now 1/11/18 so I called again... Their supervisor stated it take 15 days to void a check and reissue SO THEY HAVENT EVEN VOIDED IT OR SEND OUT A CHECK YET AS OF TODAY!!! THE SUPERVISOR WAS VERY HATEFUL!!! Nobody has ever spoke to me like if I didn't understand to wait 15 days to void a check! This company is a joke!!!

Quick, painless, easy. I tried to end it there but the site will not allow me to send it with only that statement. Believe me when I say your service exceeded expectations. The price is a bit spendy but it beats paying for a brand new $800 phone 1 week after breaking it. 'Nuff said.

The replacement phone they sent lasted a little more than a month. We weren't told it would be a refurbished phone. Other than that the person who helped us over the phone was most pleasant and helpful. We had to go to Verizon store and buy a brand new phone. If I knew it was to be a refurbished phone I would have saved the $19.00 for the phone and just bought a new one. The service from Asurion was good except not being open about the phone being refurbished.

Bought the Costco cell insurance. Costco is now with another cell phone insurance company. After 3 issues, my 4th exchange on my LG4 cell phone also presented with the same issues within a few hours of receiving my refurbished device. I was told on January 7, 8 and 9th that I would be sent a check for current market value for my phone. When the supervisor called me he told me that I was misinformed and I would be getting another replacement phone. I do not know how many times I will need to return the phone before I am reimbursed. As a chronically ill person stress and the hassles have caused me suffering and agony. Will stay away from this company if I were you.

My daughter dropped her phone at school for the first time since she's had cell phones. The screen cracked and the LCD board also broke. Asurion replace the damaged cell phone with a new model 1 better since hers was old. The service was quick and easy and a delivery was fast.

As always, fabulous customer service and QUICK phone replacement. With several children we have had to use Asurion several times and have always had outstanding customer service. Thank you for going above and beyond for our family!

My son's iPhone was bent accidentally and because of the damage, it wouldn't work. You made the process to file the claim less stressful and were very pleasant with your interactions. The instructions for what to do were clear and easy to follow. I am very glad that we purchased the insurance when we purchased this phone. Thank you!

I lost my cell phone and had to get a replacement. I was very happy with the service and quick response in getting me a new phone. I am having troubles with the new phone though as it was a refurbished phone. It lags when texting, hesitates when populating screen to screen, and takes longer period of times to get into a app. Any recommendations?

The website is very user friendly and the service was exceptional. Just enter the information and place your order. The phone arrived in 1 day from the date I placed the order. It came with step by step instructions on how to activate the new phone and made it very easy to activate. The phone has a 1 year warranty which is great should you have problems and need to return it to Asurion. I have used the Asurion service before and have always had a great experience with their services. I would recommend Asurion to anyone who purchases a phone just for the peace of mind knowing you can get a replacement for a fraction of the cost of a new phone.

My son phone cracked. I called Asurion. I had the phone in 2 days. Awesome. This was great. I didn't want him to go without a phone for days. The representative was very efficient and helpful. This is my second time using Asurion and both times I received the phone very quickly. That's what I call great customer satisfaction.

My phone screen was cracked but all I did was called and it was replaced the next day. Thank you for being so fast and very helpful. It was a pleasure working with you and I knew that you would take care of the problem. I had no idea that I would receive it the next day.

Loved finding out about this feature. Finally a affordable solution to something with Verizon. So glad you added the screen repair to your insurance claims. I also was impressed with Asurion service of this repair and the convenience of having it done in my home!!! Thank you so so so much. Nothing else to say other than thank you for adding this service.

Filed a claim. Sent replacement next day. Wrong phone. Told the correct phone was on back order for 5 days. They would mail once it's in. 1.5 weeks goes by, no phone. Called again. Said it's been in. Just waiting for me to call to give go ahead to ship. Sent wrong phone again. Mailed out third phone. Was expecting a new phone, but it's refurbished.

Was the easy thing to do and a pleasure to be on the phone... Thank you for your help. You guys are the best... The phone come on time. And the refurbished phone is like new. Will be a pleasure to recommend to all my friends and family about this experience. Thank you.

I lost the cell in the airport. The next day a replacement phone arrived to my out of town location. Very easy setup and all contacts transferred over. This replacement phone was getting hot to the touch. Once again, I contacted you and received a brand new phone 3 days later. Thank you.

Was a good experience. The only thing that was not good was it had to be back ordered because they had JUST come out and it took over a week to get my replacement. They sent it fast when they did get it. They did not hassle me or give me a hard time in any way throughout the process.

My phone battery life was getting dicey, when the phone was dropped it had a very sporadic charge and use issue. I contacted Verizon and they helped fill out the form and contact Asurion. A phone was shipped and received in a twenty four hour timeframe. The staff at Verizon put the phone back in the system. I was happy with the service, thanks.

My was tablet was damaged And was replaced right away. Didn't have to pay shipping. The person handling my claim was very helpful. I was very impressed in the way they handled my claim! I will recommend Asurion to my friends and family. And also tell my sales rep at Costco where I bought my tablet and phones.

Great services!!! Fast service. Nice job. All way the people it’s really serviced!!! I recommended any person. They make me feel security. They work with us nicely make you feel confident!!! They resolve my problem in less than 24hrs!!

Very prompt in replacing the phone even though holidays were involved and helped answer many questions in regard to usage of the stolen device. Would definitely recommend purchasing insurance to make replacement go smoothly. Asurion has always been easy to deal with whether the device was damaged, stolen or lost.

Recently we had an unfortunate incident where our cell phone was damaged. Having the Asurion insurance provided peace of mind and they were excellent to work with. We now have a replacement phone. The form online was easy to fill out and clear. Thank you Asurion for providing not only excellent customer service but in a timely manner.

In the past it was a headache dealing with you guys. About time a person got on the phone. Everything was taking care. Nice and easy. Just had to verify my info where to ship it to. They was way ahead. I was the one running behind. Thanks again. Me and daughter was very happy didn't have to call back. The lady that helped us did a great job. I hope no time soon. The next time go nice and easy as she made it. So tell her from me and my daughter thanks and have a happy new year.

Samsung Galaxy S7 cell phone broke. Insurance claim was easily filed. Asurion promptly replaced the phone, provided detailed instructions to return the phone. They emailed process details and provided a return mailing for the broken phone. Asurion emailed confirmation when they received the phone. Great service for the insurance provided.

Everything was great. Was extremely easy to file and process claim and got phone next day. Phone was in great condition and just like the one that got damaged. Was extremely easy to return phone back to Company for there processing as well. Received e-mail updates in a timely manner.

My screen was cracked. Nice guy came out fixed it to the best of his ability. It still was not right and they did not hesitate to send me a new phone the next day. Fantastic service so rare now. From from the website to the person on the phone both times. And the nice guy who came out. Thanks again.

Replacement Equipment is Top Notch. Shipping is quick 24 hours. Affidavit process is flawed, slow and required 5 phone calls to get straight. Affidavit process not designed for Senior Citizens. Thank God, I am tech savvy, else process would have taken days... All else, just perfect. The past previous years, in the 2000 to 2010 were far less hassles to file a claim. All in all a Good Insurance system for quality phones.

It took many many hours to get my phone to get switched over to the new phone and the directions were very confusing. I am very tech savvy and struggled with them. I am hopeful the next time I use this service that I can have a shorter time with switching my phone.

I sent my daughter's broken iPhone in with the shipping label. The company quickly emailed me when I filed the claim. The rest has been a joke: no support, and stories of lost claims and timelines written in fine print I knew nothing about. I am still waiting for my WalMart gift card promised in 2-5 business days to reimburse me for the new phone. Supposedly now my claim has been lost in processing, though they admit they have received my broken phone. I call once a week and get a different story each time. This plan is a ripoff and you're better off just fixing your phone on your own.

Asurion was prompt in response to my lost phone. A replacement phone was sent out quickly and the activation process was very simple. I went online and reported what happened with the phone and I received a response within 24 hours. Had a good experience with the entire replacement process.

The replacement phone works properly. The only part I was not happy with was it was not the current updated phone that I had. It had older apps on it and now some of the new apps I can't recall what they were. I waited for the Galaxy S8 to come out so that I would get the bugs worked out and it would be refined. The replacement is not refined.

Phone replacement was fast and easy. Used an online chat at the company to complete the warranty claim and received my phone asap. Instructions on returning my damaged phone were clear and emails were timely throughout the process. I have used Asurion in the past and will use them again in the future.

Nice try with a "great" review being sent on for public view at ConsumerAffairs.com while the "not great" reviews go the internal customer service route and kept from public view. That is a very pathetic, though common, business practice. So this is my review, "very dissatisfied with the experience". This was so cumbersome, customer service calls where questions could not be answered, multiple emails about the turning off the "find my phone" app, or Asurion acted like they would take my first born child. Asurion did not give me the needed information as the phone had already been replaced with an iPhone 8. Multiple calls, multiple back and forth emails. This was one of the most time wasting experiences ever. It is too bad there seems to be no alternative to Asurion.

It was all good and easy. Once the people at the Verizon store told me where to go on the website, it was quick and easy to request the replacement, which came in a day or two. Verizon even pre-activated my replacement phone. The replacement appears new and is working great. Glad I had a gmail account tied to the phone - that made getting the apps back a lot easier.

I was pleased with the fast response to my replacement phone request. Everything went smoothly per your excellent and I was up and running with my new phone within three days. Instructions. I recommend your service to anyone interested in protecting the continued use of their existing phone. Thanks again for the great service.

Customer service was easily accessible and efficient. I received the replacement unit immediately. I had a problem with Verizon transferring the information to the new unit and Asurion extended the return time without a hassle. I'm still not sure that the monthly cost of the insurance and the replacement fee was worth it. But I like my Galaxy S4 and didn't want to upgrade.

Overall, I had a great experience due to the speed of obtaining my phone and the quality of the phone I received. Typically, I hear you receive a refurbished phone which isn’t usually a quality device. So far, I have no issues with it and I’m happy. My one compliant is that I needed to pay a rather high fee to obtain a phone when I already pay a fee each month. That bothered me a great deal. If I pay a high premium - I should not have to pay ANOTHER fee (think it was $150). That’s ridiculous in my opinion. But it’s the only option I had. I hope another company is able to emerge and give us Verizon customers another alternative.

We are a commercial pool construction company and supply our field technicians and superintendents with iPhones. Because of the nature of the work, we end up needing replacement phones more often than the average group of users. Asurion is always incredibly helpful and their replacement service is prompt. None of our users are ever down for longer than 24 hours after I put in a request and everyone I interact with either on the phone or through web chat is always unfailingly pleasant and efficient.

The new SIM card shipped with the replacement phone would not activate. We followed the instructions, no go. We then called in to speak with a care rep who was not able to activate the card. We needed to use the old SIM and it then the care rep was able to activate the sim and we could connect to the Network. The care rep was pleasant and did get us activated. We could have done without the "glitch" and the time spent troubleshooting the issue.

I was very pleased with the phones being replaced in such a quick manner. I did not have to be without a phone very long and that was very helpful. Everyone was also very helpful with assisting me when I called in the claim and my phone was disconnected immediately to protect my account. Thank you.

I thought everything went well with the replacement phone. But from my perspective I pay a maintenance fee for two phone each month, then I need to pay a deductible of $149.00 why should I incur that fee. I have had my phone for 5 years, so please do the math. It was my wife’s phone that was stolen. There should be an under and over not to pay a fee, if you have paid for more than 3 years you pay no fee less than 3 you pay a fee.

After calling in and giving all of my details to create a claim, I was then sent an affidavit form to fill out which was blank and asking for a good deal of the same information I just gave you. It would be great if the form you sent was pre-populated with many of the details.

Took 3 tries total but finally got a good working phone. Sent 2 refurbished iPhone 7s. One had touchscreen issues and the other had an antenna problem. Nevertheless went ahead and sent a brand new iPhone which is working great. Thanks, much appreciated.

Have had to use them more times than I like since I have a teenage daughter who breaks her phone regularly. However they do a wonderful job and always very fast service! Always a pleasant experience dealing with Asurion and have not ever had an issue??? Fast, prompt service!

While every plan out there caters to a different lifestyle, I found Asurion’s Package to be just what I needed! Lost and broken devices, all of which I’ve experienced, were taken care of in 24 hrs. The one time it wasn’t customer went the extra mile to make sure I was happy with their resolve.

Great customer service. Thank you for the promptness of sending the new device and answering all of my question that I had about the device. My granddaughter was so excited to receive her device before Christmas and you were very helpful as far as activating the device as well. Continue to provide good customer service.

Very happy and satisfied with the service. I would recommend your company to everyone!! I got my replacement phone the next day and didn’t lose time without it. My son was very happy to have it so quickly and the process to file the claim was very easy and fast. Thank you for being there for us.

They replace an iPhone but home button was not easy to use, they replaced it again. Call them they were great to work with, efficient and courteous. I love Asurion and will always use them for my replacement needs. I like working with them and hope they will stay the same as they are now interns of service, thank you.

Asurion handled everything professionally and promptly with my damaged telephone. I received it very quickly, and the directions were simple to follow. In fact, I was concerned because they were almost too easy to return. I wondered if I had missed a step because they were so easy. I would definitely recommend Asurion to a friend.

First phone that you replaced did not work but you sent another. This phone really does not work well either... but the insurance took care of it. The lady at Verizon was really nice. I guess the insurance is worth it.

I have had nothing but positive experiences with Asurion. I would certainly recommend them to anybody. I have talked to several representatives on different occasions for other reasons and they have always been very helpful. Also the turn around time for products is always fast. And very inexpensive service. Thank you!

If I could rate this company no stars, I would. I called and paid $150 to get a new phone because mine was stolen. I had repeated my address THREE times over the phone for shipment. He said it was all set and I would get it the next day which I did not receive it the next day. I called UPS Monday when I still hadn't received my phone because I understood that nobody is open on Sunday to send out packages.

Well maybe Asurion company is a good company if it’s about insurance and warranty in the US! But if its overseas to much work and hassle! Very disappointed to them!!! I called the customer service and filed a claims for the iPads of my kids and they said everything all good. I just need to wait 30-60 days for the check. Gave them all the information and the protection plan number.

Everything was as expected. Web page worked well for opening a claim. Sent on time however the phone did no drive for almost a week. It was partially because of the California fires but even after it took several days even though Asurion sent the phone overnight. Would use Asurion again.

CSR was awesome! Patient and excellent listener. She was able to resolve my issue within a few moments. She was extremely considerate of my time. Her knowledge of our service options were on point. She was a breath of fresh air. I am happy to have this insurance and it was there when I needed it!

I had a great experience with getting my daughter's phone replaced when her screen got cracked & she was unable to use her phone. I would highly recommend getting the insurance on your phone especially for kids. Website was very easy to use as well as it walked you thru all the necessary steps and we received the replacement phone the next day.

I made a claim for my phone as the screen had no pixels. I did everything online and it was easy to use. The replacement phone was sent out. Got my new phone on time according to the updated messages. Even with weather delays I was still kept updated about the delivery status.

They were able to Answer all questions and gave good information to support our needs. Follow up emails were good and timely. Though the insurance was high the phone came quickly. The set up was easy and customer service made the steps easy to understand. Asurion did speak about a limit and I will follow up with that because we are unaware of that.

Fast, Friendly and reliable on getting the new phone mailed out. I always have had a great experience with Asurion. Thank you! Owning a business it is essential to have company cell phones working at all times. Dealing with Asurion they understand that. They file a claim and communicate with you throughout the whole process. I always have my replacement phone within 24 hours after a claim is made.

I have used replacement plans on the past for a cell phone with ease. There were so many steps and constant waiting for approvals and such it was ridiculous! For the cost of replacement the process needs to be streamline or go back to $50. I have always had replacement plans because they work and are with it. Asurion is the worst most complicated process I have EVER had to deal with since I had my first cell 15 years ago!! Go to Best Buy and use Geek Squad! So simple and fast???

I have nothing but good things to say about my experience with the return and replacement of a phone. Everyone was exceptionally helpful and made the process smooth. Direction was clear and concise. Replacement phone came overnight and everything went exceptionally. The online "chat" with a CSR was great. It saved a ton of time on hold.

While getting out of my car I dropped my cell phone on the ground face down. Thankfully, I had insurance and only had to pay an affordable deductible to replace it. After contacting your company, I didn't expect to receive my replacement phone the next day. Surprisingly upon arrival, I received the upgraded version with awesome features including a better quality camera that I so love. Great service!

Claim was rapidly serviced. Only problem was online claim service & website were nonfunctional for a extended time. Processing claim via phone and paper documents proved fast and error free. Spent over a hour struggling with the website. Was unable to contact site assistance. Asurion workers contacted by phone were unable to access computer records. They were able to complete the claim via paper docs, fax, & postal service.

We dropped our tablet and shattered the screen. We called Asurion to get the paperwork so we could get the tablet repaired. They handled the matter over the phone and sent us a replacement tablet the next day. We sent the broken tablet back in the included packaging. It was easy and fast.

CSA was very helpful and informative. Replacement process was a breeze. Device is fully functional and was received the next business day so there was a very limited gap in having a device. We feel that the coverage that Asurion provides is definitely worth the monthly fee and deductible. I would refer friends and family to carry the insurance plan with Verizon.

The first person I spoke to when I called in was horrific and she hung up on me. She tried to make everything incredibly difficult. I wish I had her name. But I believe she did notate in your system. The 2nd person I spoke to was fantastic. I wish I had her name as well, she was incredibly helpful.

I dropped a brand new iPhone 6S plus and shattered the glass front glass. It still worked. It presented a danger so submitted a claim. Had new/reconditioned replacement within 48 hours. I was surprised by the $198.00 service fee but glad to be up and running in such a short time. I would have preferred to have a new phone but I agreed to the rebuilt option, so took my chances. Automated claim process worked smoothly.

I was frustrated when I got home. Made it easy to take care of my sons phone especially right before Christmas. Thank you. Hey do you know how to tell me he lost his phone that you guys took care of it. I told her not to worry about it. Things happen especially if your next day delivery on a Saturday was wonderful.

My experience with Asurion has been exceptional! Service responsiveness, prompt, courtesy throughout the process, from making my claim by phone, promptness in gathering necessary information and verification, courtesy and most respected live conversation, to claim satisfaction. My replacement device was in my hands in less than 2 days! Highly recommended!

A loved one is living in SC and I in NY and she broke her phone. I filled out the information and the phone was sent and there within 24 hours. This is very important to me due the distance between her and I, therefore we talk and/or text every day. Thank you for the professional and prompt service.

I dropped and cracked the screen of my phone on Friday at 10:00am. I had a new phone in my hand before noon on Saturday. Great service, fast response, no hassle. The only thing I don't like is how high the deductible is, but I knew that going in to the service.

I had to call TEN times to get this solved all because the online system was not working properly. There was a very very long wait to get to someone and I got disconnected THREE TIMES and no one thought to call me back even after I confirmed my number to them. This lasted WAY too long! There needs to be a huge improvement in how long it takes.

We called and reported our phone lost or stolen over the automated process. This went very smoothly and after we received our new phone we were able to switch over to our new phone with little to no problems.. The only issue was being able to access the past information from our wireless carrier.

I recently lost my iPhone, contacted Asurion to file a claim. The process was so easy and I received a replacement phone in less than 24 hours. My new phone was shipped to my doorstep with case and charger. It was one of the best experiences during a very stressful time!

Had my phone in my back pocket when I sat back on it. Even with a screen protector on it the glass shattered.. The phone continued to work as the glass slowly fell out. Contacted to Asurion and the replacement phone was delivered next day. Thanks for the great service and easy to use website.

A replacement phone like the one lost was not available. And after the estimated time frame to receive it was explained to me, I related that due to a medical condition I could not be without a phone. I was then offered and sent an immediate adequate replacement and appreciated it very much.

12/05 - Submitted claim for lost iPhone online and was told I would have my replacement iPhone within 1-3 business days... that didn’t happen. 12/11 - Called Asurion. Spoke to Kyle, he was worthless so I was transferred to Sandy and I was told my claim had been closed, but yet no replacement iPhone was sent out, received, or in transit. So I Had to refile claim. Then I was told that no replacement black iPhones 7 were available. They only had them in Red, so I made a compromise and agreed to the Red one and was told it would be sent out immediately and should be on my door stow in 1-3 business days... that was never followed thru with either...

My granddaughter’s phone was accidentally knocked out of her hand at church and it totally smashed the phone and camera. After contacting the insurance and speaking with them I had a new phone the next day. Service was great. So glad phone was insured. The only thing she could not get the same color of red that she and was disappointed but was so happy to get phone replaced.

I've been paying for insurance on 4 phones for years, but this is the first time I needed to call upon the service. My daughter's phone had a shattered the screen. A tech came to our home at a scheduled time, neatly attempted a repair, and informed us the repair was unsuccessful. A replacement phone arrived in the mail within 30 hours.

Asurion was very efficient in getting the damaged device replaced. I got the replacement the very next day. The online claim site very user friendly making thing much easier than sitting on hold waiting for a representative. I would definitely recommend to a friend or worker. Very satisfied with the service.

I used the online service to replace my sons broken phone. The process was simple: file a claim, print out and complete the affidavit, then scan and upload. The new phone arrived the next day, complete with hard copy instructions (and emailed instructions) on how to proceed. I’m glad it’s so easy since I just fell last week while out running and smashed my screen so will need to file claim for myself too!!

They replace my phone in like no time. Great service! Very easy to call, very simple questions about my phone and a get my phone next day at no extra charges. I recommend this company all day long. I Replace a lots of phone over the years and never have a single problem. Great job guys~.

Very fast shipping! Phone arrived in perfect working condition. This is the 2nd time that I have had to have my phone replaced. Thank you for making this as smooth of an experience as possible and with such an amazingly quick turnaround! I will keep using Asurion for all my mobile phone insurance needs.

Asurion did a great job of getting a replacement phone to me when I lost my last phone. They were friendly and efficient. I received my new phone quickly. I’m using them to insure my current phone. I would recommend this service to anyone using a new device. It’s indispensable. This company does what they say they are going to do.

The first representative that I spoke to was horrible. She kept over talking me being very rude after my claim was approved. So I called back to speak to a supervisor and was able to have the issue addressed replacement sent out very quickly and was able to have my phone replaced with a practically new phone. I love it. It works great especially since my prior device was spotty and the screen was shattered.

I had gotten a new Samsung Galaxy S8 for my boyfriend, who works in a lumber yard covered in gravel. We had the phone in a popular case that had a holster. The phone popped out of the holster and fell on the gravel covered ground less than a month later. I was so glad I had Asurion coverage on this phone (retailed for over $800). All I had to do was pay $149 deductible to get a like new replacement. The replacement was overnighted, and he was back up and running again less than 24 hrs after making the claim. The only hard part about it, was downloading the required affidavit. So nothing really hard about the process at all. I have Asurion on all the phones on my account right now.