Asurion Reviews

I'm very impressed with the fast service. My wife was able to have her phone replaced in less than 48 hours. As a military family, having communication is essential and we are so grateful it wasn't going to cost full price to replace the phone.

Very helpful and got the phone the next day. To return the damaged phone was very easy and all shipping was taken care of. New phone works better than the old one, so very happy. Just wish that AT&T personnel would have been able to assist with getting data off of old phone, because the old phone you could not see.

Easy replacement. No problems. Phone received and set up with no issues at all. Everyone I talked to was helpful and delightful. I needed to call back a few times because I was traveling when I needed to replace my phone and this was not an issue. They were able to save the order and come back to where I left it.

One of the most absolutely frustrating phone and customer service experiences I have had to date. My old phone (a $400 Samsung Galaxy S8) completely stopped working so I filed a claim and was promised a new phone in 1-2 business days. Immediately after filing my claim, I was billed with a $255 deductible - keep in mind the original phone was only $400. Three days later, I call Asurion and ask for an update on shipping. Apparently shipping got delayed and no one felt the need to notify me because it was "FedEx's fault"- the employee's exact words. I got a "sorry, nothing we can do" from the people I spoke with and that was all. After 4 days of waiting, my phone finally arrived.

I accessed the website easily from the Verizon website and quickly registered my claim. I didn't realize that Asurion offered the screen repair for only $29. I was prepared to pay the $199 deductible for a new phone so was relieved to have the screen repair option. I submitted the claim last night at 8 PM and was able to get an appointment today at a time that was convenient for me. A technician is coming this afternoon to our house to repair the screen. It doesn't get much easier than that!

Very professional and courteous service staff member. They went through options to remedy problems with phone. Then checked insurance policy what was covered. After working with me it was determined we needed to get another phone and send problem phone back. Thank you????

Great customer service! They provided me with a replacement phone quickly and efficiently. However, occasionally it would be nice to get a NEW replacement instead of the USED/REFURBISHED models. Other than that, I am very happy with this phone insurance.

The staff were very polite and helpful. They made it possible for me to get the device I needed replaced with ease. They were very knowledgeable about the process and helped walk me through it. Thank You for all of the help and for making this a pleasant experience for me.

My son's phone quit working, and they replaced it under the warranty. It came in pretty Quick, and since it was under a warranty I didn't have to pay anything. So I was very satisfied with the outcome. Especially since money gets tight, and just when you're starting to see daylight. Your phone breaks. It was nice to not worry about an extra expense.

Everything happened so fast. I was on the phone about my broken phone and within 24 hrs. I had a new phone and all the help I needed to get the new phone working. It was awesome. A great experience for my first broken phone.

My replacement arrived in a day. Had some issues syncing my device but with my third call, the tech Sean was extremely knowledgeable and sailed right through the process. Aside from my first two calls not having a resolution, the process was in itself virtually seamless.

Asurion provide excellent services, I have my phone on time. Thank you, Asurion for your excellent customer services and to keep me posted about my phone tracking. I have not complaints, I will be very gratefully with your company forever.

Easiest process ever. 48 hours after I submitted the claim, our new device arrived and we were up and running. Asurion also included packing tape and a postage paid mailing label so we could ship the damaged device back immediately. We couldn't be happier with the service we received.

Phone arrived on time and in good condition, shipped the other one back but haven’t seen any updates on the tracking being sent back. If I can get a email update confirming that it’s being ship back to you would be great! Thanks.

Great and convenient experience. Asurion was very helpful in the claims process and recognized how important it is to get a replacement phone quickly. They turned around the claim in one day which is extraordinary service. They answered all my questions and even helped with all the new set up for the new phone to make this a smooth transition.

They was quick and fast about getting me my new phone to me. The was nice and friendly to me when I call. I will always is them when I have a problem. They don’t waste any time getting you back up and running.

It took three tries before I got another phone. The first two persons got my phone working for a while. The third one requested another phone. All three persons were real polite and tried there best to fix the problem. Thanks goes to everybody that was involved.

My phone was damaged on vacation, and I called Verizon who forwarded my call directly to Asurion. The person on the phone was very helpful and gave me all of the options for receiving a new phone. Ultimately it was better to ship it to my home instead of trying to replace it while still on vacation. The box came and setup was simple; returning the phone was also very convenient. The whole process was smooth and I can't think of any complaints. The only way it could have been better is if there were a way for me to go pick up a phone or had one delivered same-day while I was on vacation (at least in major cities).

My daughter cracked her phone on both sides and it needed to be replaced. Asurion was very convenient and easy to have a new phone ordered. It only took 1 day for the replacement to be sent to my house. Once everything was transferred over from her new phone, we reset the broke one and stuck it in the box with the return postage that was provided. Very easy to do.

You guys are the best and made sure I received a replacement within the next business day. I didn’t have any issue with applying for a replacement, it was an easy straightforward online application. Again thank you so much.

Great Experience. I filed an insurance claim and received my phone the day after I filed the claim. Once I received my phone I had several issues getting it set up and all the information transferred over. They stayed on the phone with me for AN HOUR AND A HALF getting it all set up and didn't hang up until my new phone was working and all my information was transferred over.

The experience was incredible. Thank you for your service. I receive the new cellular on time, and the process was excellent. I am AT&T customer 24 years ago, for the incredible service. In this problem didn't not difference. I recommended to everyone Att and the insurance for occasion like happened to me.

Thanks a lot help a great deal. I will always be thankful to AT&T service, the ProTech was very helpful, respectful to me and my needs for service they spoke. Clearly and repeated them selves when didn’t hear or understand.

The Asurion performance is and was superb. I received the replacement phone. Received from you quite swiftly. Asurion is and was Very responsive upon my return of the damaged phone. Who could ask for more than that from a cell phone insurance company?

This was the easiest transaction possible! My new phone was sent overnight and the transfer from my old phone to my new phone was seamless! My customer service representative who helped me made it so easy to set up my new phone! Thank you so much!

The process from start to finish was very simple. There were no odd loopholes or any difficulty in the online application process to make my claim. The replacement product arrived within days of the claim and the return process just extremely easy. I never had a claim process go so smoothly as I did with Asurion.

Fast and easy processing and received phone right away, very helpful and cared about how it might feel to be without a phone and gave us options, for the meantime while we are without phone, representative was very nice and helpful.

When my screen on my brand new Galaxy s10 cracked, I paid the $29 deductible and sent my device to Asurion to be fixed. I was then told by several representatives different reasons as to why my phone was not repaired and sent back to me. The last representative told me that it was because they do not have any screens available in stock because it is a new phone and to call back in 7-10 business days when they would be arriving. When I called back 2 weeks later I found out that was a lie. They really have no idea when the replacement screens would arrive.

Used the website to help file claim for iPhone, quick, easy and very user-friendly. Received iPhone in 2 days and was able to set up new device in less than 15 minutes. Follow up emails during the process made it reassuring that my claim was being handled in a prompt manner.

She was very patient and helpful, very through with getting the claim handled after we had trouble trying to claim online. Awesome Representative and she made the time that I sat on hold worth it. Wish that AT&T had more representatives like her.

Once we were directed to the Asurion site it was very easy to file a claim, just make sure you have all your device info. Have paid on this for years and finally had to us it and was easier than going into an AT&T or Apple office. Definitely a five-star experience.

Customer Service was very helpful throughout the process. They walked me through how to go about with my replacement and also helped me update my file. I accidentally chose an upgraded plan and they helped me fix it back to my original plan. I would definitely recommend Asurion to my friends and family.

I had a pleasant experience, everything was done in a timely manner. The tech who helped us set up the phone was especially helpful. I believe his name was Dylan. He was very nice and patient with us.

It was very positive. Gave me a chance to prove to spouse why I like dealing with AT&T and its affiliates. Great service and pleasant people. Would definitely recommend to others. The service I received from the service people was knowledgeable, professional and prompt. Everything was explained clearly.

Replacement was fast, tech was helpful. Returning the phone was easy. App were easy to use. Had some problems with transfer of data, however clean up was not difficult. Tech was friendly and knowledgeable. Website (how to) was not very useful.

I am satisfied with the service and I would recommend it to a friend. All the people I talked to were helpful and efficient on their jobs. Also I received my replacement in a couple of days with all return decals included.

The customer service was very good. The speed of the service was more than acceptable. Your team did a great job of informing me of the coverage I had chosen for our plan and how to use it. Thanks for your help!

The filing of a claim was easy and the delivery was SUPER fast. The major complaint I have is that we pay on the insurance monthly, have to pay a deductible and still have to turn in our paid for phone. I think it’s unfair and a bit of a rip off... I have ASURION for my Walmart products and don’t have that same issue.

I was able to get a replacement in a timely manner and tried to help me set it up. I received adequate service. The only issue was a difference between phone numbers in the email and the packaging. It met my needs.

Needed assistance with setting up McAfee on my new mobile phone and removing coverage from my old phone. The tech was good, polite and professional. I would have given her 5 stars had it not been for her accent, but she did speak fairly good English, much better than many others I have dealt with. If I could pick a tech I would not hesitate to use her again.

Great response, help and quick replacement. The person that helped me was very professional and very helpful. The replacement arrived the very next day so I wasn't out of a phone for work hardly at all. Great service, I would recommend to a friend.

The process was quick and simple! I went online and filled out the form and I got my new device within days! Hassle free! I’m extremely satisfied with the whole experience. So glad we have the insurance. I also received a discount for not having a claim for a while. I think this is the first I submitted a claim.

The serviceman was very professional. He was on time and completed the job in less than 30 minutes. I would definitely recommend screen replacement. The screen looked new and no damage was done to the phone. Thank you for excellent service.

I’ve been without my phone for a couple days. The process was super fast and easy! I’m so happy to finally have my phone working again. Thank you so much Asurion for your great service! I can now stay in contact with family and friends.

Very easy to make a report. Everyone was so helpful and the service was fast and accurate. I received my new phone within 2-3 business days. Thank you. It was the exact phone, brand new, and came with everything. I was sent the tracking number so I could track delivery and it was dropped off exactly when it said it was going to be delivery.

Replacement phone arrived quickly, set up was fast and mailing it back easy! It was better to use the insurance rather than buy a new phone starting all over with monthly payments for 2 years. Easier than going to the store.

Verizon - It was a fair price and received the phone fast. It is a pleasure knowing that I have coverage for the phone. I am unhappy that I have to write 200 characters though. I feel it’s a little unnecessary. Thank you.

AT&T - I've used Asurion before for repairs on all my insured phones! Easy to use, ease of replacement, and always easy to call and fix any problems. I've had a screen repair and they were able to come to my house!

AT&T - I received prompt, Professional, polite & competent service. The front end menu was also easy to navigate. When we ran into a snag, the technician smoothly transitioned me to Apple Support. Finding 200 characters to express my thanks was the hardest part of this interaction. Thank you!

AT&T - It was so easy. I called the Day after my phone broke. The replacement phone was here in 2 days. The process was simple and painless! Thank you so much for a great experience. I was so upset my phone flew off of my bike and broke.

My phone was stolen on a Thursday around 3:00pm and I had my new phone by Friday at 2:00pm, great service! I would recommend Asurion to anyone. I was very happy with how quickly I received my new phone.

Very responsive and received my device very fast within 2 days. I am so glad I had insurance on my phone and it was super simple to file a claim. My new device is working very well and I am pleased to say I’m happy to have it and with the help of Asurion I wouldn’t have.

Customer service at my local AT&T store is always great and they helped me on how to submit my claim. Customer service with Asurion was excellent, CSR helped me when I made the phone call to setup and activate my new phone. Excellent service. Thank you.

The service was excellent, I will definitely continue to insure my devices through your company. My wife's phone was stolen and I had a replacement in hand by the next day. The chat was not the greatest but when I called I was helped right away.

My supposed new phone was unrepairable due to it actually being refurbished and poorly done at that so that the technician was unable to open it. Asurion took care of my phone needs going over and beyond. I truly appreciate the service I received.

The online chat agent was super helpful and the device arrived with minimal delay. My only complaint was with Fed Ex - I would encourage you to use a different carrier in the future. Thank you for all the help. Sincerely.

I could not have ask for anyone more helpful. I called twice and each time I was very pleased. They were very professional and understanding because I was very confused when I called. Answered all my questions and help resolve my problems.

I received my phone in two working days, thank you. The lady that took my order was nice and helpful and explain me all the procedures. The first time I have to call twice, but they work as we expected.

Quick, seamless and painless. Very few items lost in the changeover. Much, much smoother than just a couple of years ago. The contacts seem to leave or a person or two, but overall it was not a major chore.

Our experience was smooth as silk. We had very empathetic and patient support help when activating the replacement device. From start to finish our experience was a good one. Thank you— It was a pleasure working with you and we would definitely recommend to friends.

It took a while to get replacement and I had to call since it was over 24 hrs. Everything is was good, rep was nice and replacement device does not seem to have any problems. I would just recommend to send phone quicker to customers.

My phone broke and they sent the replacement fast and the operators who helped me made everything easy. They helped get my phone set up quick and made sure it was working great service. The package to send back the phone is easy to use.

They were great with getting me my replacement in a timely manner and customer service was great. I wasn’t charged because the device malfunction. Verizon even provide me with a sel return envelope. My son is able to text once again.

My old phone dropped onto the street which cracked the screen. Asurion quickly sent me a replacement phone which was greatly appreciated. They also sent instructions on how to set up the new phone. Thank you for all the great customer service.

The upgrade was a nice surprise and quick replacement on shipping... took time for my wife to get use to the phone. She did lose some apps that would not transfer over and not work on the new phone. That was due to the phone, not the service received from Asurion.

After the third time Antonio helped me and he did the right thing and upgraded my phone because they didn't have my same phone. VERY SATISFIED! I will continue to use Asurion and make sure to recommend to my friends and family.

It was a great experience. Since I haven't had a claim in more than 12 months, I was given 50% off and it worked out great. Phone was delivered quickly and in good conditions. Faster than we thought. Great turn around.

I had a wonderful experience! Thank you so much for the timely service. I would recommend the insurance for every device. And the customer service was amazing. I would give a 10 for my entire experience. Thank you again for everything.

No complaints, first time I ever to do this. Everyone was helpful and courteous. Everything was timely and coordinated. New phone work as well as the original when it new. The help transferring data was more than adequate. Went very smoothly.

We had no issue with getting the screen repaired. And when the new screen didn't work right I had no issues getting a new phone sent to us. I used Twitter and went very smooth dealing with a rep over DM's l.

It was a very lovely experience and made the replacement process easy and efficient. The representative on the calls handled it quick and efficiently although, I didn’t need very much. The only problem was UbreakIfix should have fixed it right the first time to avoid having to continuously contact Asurion.

Very timely response. Technician was punctual and helpful, but the screen replacement “fried” the phone. Nonetheless, the replacement phone was delivered the next day and tech support helped to get it restored and functional. Asurion provides a no-hassle commitment to the phone insurance policy. I would definitely recommend this policy for phone users who have a higher than normal chance of damaging their phone.

Very fast turn around. And got exactly what I ordered. The only hiccup was the reactivation process is not as easy for the Apple Watch without having to call someone first. But besides that it was nice to see the watch the next day after placing the claim.

I have always had insurance through Apple but I got it through Asurion. My Phone broke Monday evening and I processed the insurance claim Tuesday morning at 10 am. It is now Saturday Evening and the order has not even shipped. Keep in mind it is supposed to ship within 1-2 business days. I called and they said my phone will not arrive till Tuesday or Wednesday. So it will take over a week when my phone was supposed to be here days ago. Half of my job is on my phone so living without a phone for a week has put a complete pause to my business and I have lost 100's of dollars as a result. I understand it is not their fault my phone stopped working. But for paying insurance every month I would expect them to hold up their end of the bargain in delivery the product in a timely manner.

I am very pleased with the entire process and product received. From the clerk who met me entering the door (yes!), receiving the phone the next day, and the same clerk who met me at the door again and set the high quality phone up! A definite referral to All!!!! Thank you!

The very first person I talked to wasn't helpful & acted as though I was bothering her. She wanted me to immediately file a claim, which I wasn't ready to do. Thankfully, she transferred me to someone who was quite helpful & courteous. They worked with the phone & we finally decided I needed another phone. It arrived as expected & I'm pleased with the phone.

I was very pleased with the service. I called & received my new phone within 3 days. I was walked through setting it up (transferring my information). This phone is a little different, but I like it a lot more. I don't have to turn it completely on to find out the time, date, or if I have any messages & such. As I said before, very pleased with the service. Quick response & very helpful. Thank you.

The customer service was great and replaced my broken phone quickly. I was traveling when it happened, so it was nice to have help overseas. First they tried to fix the phone and, when that didn’t work, replaced it. I’d recommend them again to family and friends.

The service and people were great. I had my replacement device in hand in two business days. However the computer phone program to start a claim kept saying I don't have the insurance. I had to go spend 1 hours in AT&T store to get claim filed. The insurance system didn't accept my number. That is why not 5 stars.

Asurion replaces my tablet but sent a smaller one. I had to send it back and wait for the correct one, but it was all done in 3 days... but I have the right sized tablet and all is good... Asurion came through.

Excellent service!! Very pleased with service and the person that handled the conversation. I would recommend Asurion to a friend. I've had to use them before they always on the ball. Always friendly, always pleasant to work with. I've been with AT&T very long time.

Excellent service! I would recommend Asurion to anyone and everyone. It is well worth the money. The whole process from start to finish is very easy. I did everything online. The new phone came the very next day as promised.

Fast and easy. They didn't have the same phone I had. So they gave me the newest version of if. I call them late in the evening on the day my phone went missing and and had the new one. I had my new phone in my hand and ready in less than 24 hours.

The service was fast and efficient. A replacement device was at my home the next day with clear instructions on how to activate. I was not inconvenienced for more than a few hours, but was back up and running quickly. My only complaint is that the deductible was a little steep, but still a fraction of a new phone. Great job!

Great service. Everyone helpfully from girl at AT&T in Miami, Ok to those who helped me when I contacted them via phone. I am 65 and not that computer savvy. They walked me through the whole process then called me the next day to make sure everything went through correctly. Awesome experience.

I just want to let everyone know that I had some challenging issues when I began my claim. A claim I really had not intended to make, as I was going to upgrade instead, but the "Samsung Note 10 won't be out until August 2019." Nevertheless, my claim begins with the prospect of becoming a very unpleasant experience, and I was looking forward to a very irritating encounter that would eventually frustrate me more, and place an unfair burden on those trying to assist me as best they could, with the rules and procedures that are taught to follow. Having to answer calls by the luck of the draw, every representative cringes when they know what the customer want is not something that is "normally" done, and they know they still must be professional as they represent the company, and rudeness is generally not tolerated by anyone in upper management so ending the call 'sine die' only means the client will call back even more upset.

My phone was stolen. I was told that the new phone would be available in 2 business days by 3:00 pm. I received the new phone in 2 business days before 1:00 pm. I’m very satisfied. Thank you. The experience with you surpassed my expectations.

Procession the claim and receiving a new one gone went extremely well and quickly. Removing data from my dead phone to send it back has been difficult because I have not yet been able to transfer and data from my old phone yet due to problem with Apple ID and my last upload of saved data. I will go to AT&T store Sat for help and hopefully be able to wipe broken phone and put it into mail. This has taken hours and hours of phone calls.

Sent phone in, it got refused delivery and re-routed to another of their warehouses. Called and was told that actually my broken phone was on its way back to me. Had to get escalated to a supervisor to get sent a phone back (since they already had possession of mine.) Get new phone with envelope to send old phone which I had already sent. Then the emails start and phone calls saying I'm going to get charged $300 for not returning my phone. Had I not kept screenshots of the original tracking number (to provide to them) AND the one that got "refused"(also got a new tracking number) I don't know how I could have proved that they got my phone.

The device that was lost was not even on their comparable list... so I was given a "comparable" device... which I consider an upgrade... very happy with it and the service I received when I called. Your reps were knowledgeable. Polite, and professional.

Service was great however 1st replacement sent was defective. Had to contact customer service again just to be told they would have to reprocess the request again. Delivery was fast, instructions to connect were provided and easy to understand.

Customer service was great, the operator handle my case with professionalism. I received my phone the next day. Thank you, T-mobile. My new phone once I was connected needed at least 4 updates, I was patient with it and all is great again.

I've used this before but had 2 questions that were answered quickly and with the exact information that I needed. The delivery was very fast and the product was in perfect condition, exactly what was told it would be. Every time I called, the person on the other end was knowledgeable and very polite and made sure my question was answered to my liking.

I had a great experience! I had an accident with my phone and my screen was completely cracked. I was thankful for my insurance! It was very quick and easy to get a new phone and I greatly appreciate it. Thank you for the great Customer service.

Thank you, Asurion. They treated me in the most attentive and kind way, they did a good job, and above all, they had a lot of patience, very grateful, for their work and experience and very grateful for the treatment towards clients, God bless me.

Filed my claim and received my replacement in days. Awesome service, no complaints and I received half off my deductible. Well worth to monthly premium. If you want to have a reliable insurer of your Smart Phone I recommend Asurion.

Great service, had the new phone in two days. Thank you for the quick turn around. Nice new phone with everything in it. Sending old phone back was made easy as well just put it in the box and off to the mail.

Erick was very professional and knowledgeable. He talked me through the set-up of a new phone. His patience with my phone and my unfamiliarity was exceptional. I would recommend Asurion to anyone would ask or is need of a professional phone service. Outstanding service.

When my daughter's phone became completely inoperable, we contacted Asurion and the replacement phone was delivered the next day, on a Saturday. The replacement phone worked perfectly and she was back up and running that day. The old phone was returned with no issues.

My son dropped his phone and was unable to use it properly. All I had to do was file a claim online, pay the small deductible and the next day he had a new phone! Couldn’t have been any easier!

This was one of the easiest claims I've ever had processed. The rep whom I spoke with was very helpful and answered all of my questions. She explained every detail and everything went smoothly. I highly recommend Asurion for handling phone claims.

I have always entrusted Asurion with protecting our devices... the extra protection price is fair. Our claims are always fast and professionally handled. We appreciate everything you do for us, we recommend you to our family and friends. The refurbished devices come with a warranty too. If they no longer carry or are out of a certain phone, they give us the next best device. Thanks, Asurion.

Broken tablet replaced immediately. I was very satisfied with your service. I was very happy. I appreciate your promptness so that I could get back to life like it was before. I was amazed by how fast you responded. Have a great day.

It was quick and easy. Service personnel was efficient. I would refer this service to others. The refurbished phone was in excellent shape. The phone return process was also easy, just slipped the phone into prepaid envelope and dropped it off at the post office.

Claim process was extremely easy. Didn’t believe they would be able to get phone to me that quick, but they DID! It was here the following day like they promised. They provided set up instructions but I took it to Verizon to make sure I did everything right. Thanks!!

Asurion made getting my phone replaced SO EASY!! I was amazed at how thorough they were in getting the information they needed to process the claim and instruct me on what I needed to do. It was a piece of cake!

So glad I finally called and got my phone replaced. It arrived quickly and was relatively easy to set up. The first time I called they were having technical difficulties and couldn’t activate my new phone, but the next morning I was able to get it all taken care of. I do wish I could have gotten the same color phone I had before but it’s not the end of the world.

For YEARS your customer service has been impeccable! Our employee lost his replacement phone within 24 hours. Both Asurion and Verizon worked together with me to get an additional replacement phone with new SIM Card. I wish you offered insurance policies on homes, cars, health, etc! THANK YOU~

My phone was stolen and you made sure I had a replacement the next day! You worked efficiently with Verizon and I was happy with the help I received. I am a senior and today’s technology can be very intimidating. Thank you.

The process was very quick and easy. I especially liked the part where they sent me the phone first. The only part I was confused about and had to double check was about insuring the new phone mailed to me. Because I kept on getting emails saying it wasnt insured. But then when I looked at my account it said it was.

We had an excellent experience all around with Asurion - this is the second time in 5 years we have had to replace a device. We especially appreciated being able to extend the date by which the phone had to be returned. Thanks!

Excellent response!!! Everyone was courteous and professional in the handling of my case. I feel that the cost is somewhat high but when you have to use the service it more than pays for what you get back in product.

After getting through the initial phone call and first receiving the wrong phone it went well and the correct phone arrived much faster than expected. Overall good service. I was surprised by the helpfulness of the person on the phone.

Excellent correspondence... Next day shipping... Allows adequate time for return! A + all the way!!! Would highly recommend this insurance for all your electronic needs! I have 5 phones within our Family and wouldn't be without it! Over the years there have been several claims on phones that Asurion covered without any hassles!

This claim was very easy to file, and a quick response time with super easy instructions. Shipping was immediate with easy set up with the replacement phone. I have no complaints on this end. Glad I had insurance to cover the phone.

Simple and painless. Went into Verizon store and they did all the claim forms. When phone arrived they set it all up and when we were done simply erased it back to factory, put in a provided package and put it in the mail.

Very helpful and pleasant making a bad thing into a painless and quick solution to my problem. It was simple and easy to navigate through the claim and the delivery in two days was great and much appreciated. Thank you. Diana

Device was dropped, screen cracked and no longer responsive... Called and was replaced with next day shipping, no hassles... Thank you so much for a quick, painless experience... Would recommend anyone to insure their device if they are on a regular plan.

Great service a nice lady helped me with any of the problems that I had. All my questions were handled accordingly. Got my phone in the time estimated. Adhesive for delivery worked out very wells for returning of the broken phone.

The first phone that was sent to me had a defect and I was able to get another phone pretty quickly after I tried to reset it. The phone still didn't work right so two days later they sent me a phone. I returned the defective phone back.

I was very pleased with everything. Brandon was so helpful at the AT&T store in Lake Jackson, Tx. I received my phone in 2 days. I activated it when I received it and sent back my damaged phone back in 6 days.

Asurion provides quick, accurate, and great service. It was my college son’s phone so Asurion willingly sent the phone directly to him at college rather than sending me the phone and then I would have to send it to him myself.

I broke the screen on my new 11” iPad Pro. Asurion immediately replaced it with a brand new iPad Pro. No hassle, no issues, the whole process was quick and smooth. They even walked me through the setup. I highly recommend this insurance coverage.

Asurion was quick and easy to deal with. The instructions were all on the website to handle the claim and the form to complete was on the web too. The new phone arrived the next day with a postage paid envelope to return the broken phone.

Fast in good and great customer service. Good people and I am glad they was there when I needed them cause my phone was broken. I had the gel protection and they was giving me the runaround so I am glad satisfied customer.

Fast and professional service. Addressed my issue promptly, clearly explained my options, cost, delivery time. The technician who arrived to replace my phone screen called prior to the arrival was very professional and polite. Had to call the office again as had more issues with the phone and was offered a replacement device, the phone was delivered within promised time and detailed instructions on how to return damaged phone were included. Highly recommended.

Update on 05/11/2019: So, I posted a review earlier this week about Asurion phone insurance for iPhone. I went through A LOT of trouble, I MEAN DAYS of passwords, phone calls, emails, affidavits, store visits, proof of identity to receive my replacement device. When everything was sorted, I paid $199 for a Frankenstein phone replacement. I am returning the phone. What a waste of my time. Don’t get me started about the aggravation.

The site is user-friendly and makes the claims process easy to use. What's best is that the process was efficient and speedy. Got our phone the next day which was extremely helpful. We received a refurbish phone but it was a working phone. Overall it was a good experience.

We filed our claim online, which was super simple. It was a Friday, late afternoon, so I wasn't expecting the new phone until Monday, at the earliest. I was pleasantly surprised to find the new phone had been delivered Saturday morning! I was amazed at how easy and fast it was.

This company is a rip off. You buy the policy, pay monthly fees and in the end you have a deductible worth the price of the identical unit. Basically your insurance payments you made a waste of money. Better not to get their service and pay for a unit when/if you break it.

I told Asurion what happened to my iPad Pro 12.9 and they sent me a new replacement right away and all is well. The cost was very minimal. I do a lot on my iPad daily and would be at a huge loss without it, so Asurion set my mind at ease with a shipment that only took a few days. Thank you.

I lost my iPhone X in the ocean on vacation. It was replaced and made it to my home before I got back from vacation. The salesperson was helpful when I called with questions and the service was quick and easy to use online.

I had a damaged phone and received my insurance phone the next day. Thank you for your help. The main problem was AT&T not wanting to put me through to the insurance company, I had to visit an AT&T store 3 times. Thanks for making a replacement phone easy.

My service was fast. Everything went well. I was without a phone for only 1 day and Verizon did ok. My son phone was stolen. We track the phone to a residence and gave the police the information so hopefully the person who had the phone can’t get it turned on.

The only complaint I have is that we get a refurbished phone instead of a new one. The phones are already expensive and if paying for insurance a new phone would be great. Overall the process is very easy and efficient. I always have a good experience working with Asurion aside from getting a refurbished phone.

Was able to get a replacement device quickly and my son could complete his assignments on time. Although my exact device was not available you still gave me a device which was equivalent. That’s good to know that device is covered even if discontinued by my carrier.

The clerks who assisted with my claim and activation were great and a pleasure to deal with.. Thank you for training such good customer service reps. I am an ex- service rep for a major carrier and understand how treating a customer having issues with their phone.

Seamless insurance plans. I got my phone the next day with no hassle. The process was very easy and no assistance was needed. I didn’t even know I had insurance but I’m sure glad that I did. I’d recommend this insurance to everyone.

Received my phone quickly and the whole process of filing my claim online was so easy and seamless. I love that I didn’t get a refurbished phone. I know refurbished isn’t a broken phone that’s fixed but I have less problems with brand new.

My wife lost her phone and reported it to you. We had a replacement in just a few days. Same phone. Very easy. We did have a few problems setting up the phone but we took it back to a Verizon store and they were able to fix it. Recovered most of the info. Still trying to get some contact info.

Got a little messed up with the initial delivery set up, but it got here quick, and was cheaper than expected. Good customer service and quick delivery is all I need to be happy, and besides, it was my teenage daughters phone, so you know I needed it quick.

Absolutely pain-free experience at AT&T store in Corpus Christi. The lady was very well-mannered and patient. Received my new device the very next day. Took it back to AT&T and the same lady helped me convert all my material from one iPad to another. EXCELLENT!

I lost my phone and immediately called Asurion and they took care of everything. I got my new phone in a couple of days and got it activated and I'm very happy with my experience. They were very nice and professional and I hope I don't need to do this again but if I do I know I can count on Asurion to take care of me... Thank you.

Truly amazed at the response and support of the Asurion team. Totally grateful for your timely service during this traumatic event. After losing my iPhone XR on a flight from Greece to New York, it seemed like I was in a very dire situation. Anxiety, lost of focus, in a trance. All my photos taken of Greece lost, damn! But timely support from the Asurion team alleviated this problem. Thank you very much.

I cannot say enough about how quickly and efficiently we received our replacement phone. The lady at the AT&T store helped us with the claim and within minutes we had an email with tracking and information on our claim. Thank you so much for a smooth transition and for fulfilling our order so quickly. This is the first time we have had to ever use our insurance on our phones and it was well worth it.

We had good customer service getting the phone replaced, however, the first replacement did not vibrate. When we called back, the first person I talked to couldn’t understand that I needed to get a replacement for the replacement and told me I had to wait 30 days for the insurance to kick in. She transferred me to someone who was fabulous.

Asurion is responsive and willing to help when a claim is made. They have excellent customer service reps and the online filing system is user friendly. We have used the service we pay for on three occasions and pleased each time with results.

It is very easy to file a claim online for a damaged device. The service was very fast and I received my new phone within a few days. With phones being so expensive now, I keep insurance on all of our phones and never have any problems when I've had to file a claim through Asurion.

My sons phone was taken and we got a replacement phone for it. I called and the representative clearly explained the process we needed to go through. This process was quite simple. I wanted my son to pay for the replacement phone so she can’t my case open for us until he could save the $112 needed for the replacement phone.

Quick, fast, easy setting up the phone, and receiving the phone. Set up on the phone was simple to activate. I never have to worry about losing my phone because I know how simple it is to receive a replacement. Never knew shipping would be as quick as it was.