Asurion Reviews

New phone in under 36 hours... Amazing speed for the delivery of the new phone. Instructions were easy to follow and I liked the prepaid envelope that let me place this in a regular mailbox for return. Well worth the expense for the insurance plan, so much better than other insurance plans I have used in the past.

We were very impressed and happy with the service we received from Asurion. We will definitely tell our family and friends how quickly we received our iPhone replacement. Very happy. No complaints with the process. It was definitely a great choice to purchase insurance for my iPhone. Accidents do happen.

After calling in for phone issues a New phone was sent immediately and received as promised!! There was an issue with the replacement and after calling back in a new phone was sent without any problem. It also was received as quickly as promised! This was a very pleasant experience and very easy process!

Thanks for your help, this my first time that I use this insurance and you guys make things so much better after the lost off my phone. It was so great service. I’m real happy the I buy the insurance and you guys deliver the next day for me so I was connected with my love ones the next day.

Customer service was excellent, & very friendly. They answered my questions in detail & were very prompt in getting a new phone out to me. They explained to me exactly what I needed to do with my old phone and how to get my new phone up & running. My new phone has been working excellent ever since the day I received it.

Insurance replacement for my cracked screen Verizon Moto play 2 Droid. Very nice replacement phone, works great. Shipped very fast and worked great right out of the box, Shipped with extra charger, which they told me to keep. Everything was a super experience.Thank you. A+++.

Asurion exceeded my expectations. I didn't realize how easy it would be to fix my cracked phone screen. You did everything that you said would do. I receive my new phone the very next day. It was easy to reestablish my phone and be back in business. It has been perfect ever since. Great job. Thanks.

The only reason I didn't give it 5 stars is because I had my first phone replaced and the replacement quit working in less than 3 weeks... But they were happy to replace that phone with a new one at no cost. Other than that it would have been 5 stars.

My issue was resolved quickly, professionally and I am a very satisfied customer. I hope not to have to file a claim anytime soon or ever, but if I should need to I am confident Asurion will act quickly and efficiently and in a timely manner, thank you Asurion for your immediate response in resolving my issue.

The phone had to be sent two time because the first one could not be activated. My son was on his Christmas Holiday break and was without a phone while traveling from Virginia to North Carolina. We spent hours trying to activate the first phone. We had to go through the whole claim process again.

My cell phone was stolen while I was at a rest stop traveling cross country. I filed a report with the local police and had their case number. Then I called you. Without needing the police info, you took my claim and immediately sent a new phone. It arrived as expected and I was back up.

A solid investment especially for a klutz. VERY GRATEFUL for the fast service!! I dropped it and killed it one day and was back in business within two days. I would not own a cell phone without Asurion as the backup. I am an Asurion customer for life. Great service!

We were very satisfied with the help we received. Very understanding and considerate of our situation. My husband has disabilities and lost his phone. We were thankful we had Asurion. They were quick to get another phone sent to us. We would recommend them to everyone for protecting your phone.

I believe my deductible was a fair price, considering the phones are costly, I was satisfied with the rate at which I received my new phone, something to consider in the future is if the claim goes through that us customers can pick up a phone at our nearest Verizon store. Also I sat down with someone at my store and he filled out my paperwork and saved me a bunch of time.

The associate was very helpful. They were not even open yet, but allowed me into the store and allowed me to take care of ordering on one of their computers since I was out of town when the accident occurred with my phone. I would recommend my friends to ensure with Asurion if they haven't already.

It was replaced immediately. We were unable to turn off find my phone on the broken one but I wrote a note and everything was great. I have used the service before and always been very satisfied. I would not have a phone without having the insurance to cover it!

Was please with service I received with my old phone. Had it order and received in two days. Glad I had my insurance. Person at store was pleasantly nice and helpful, explaining the process . Easy to activate new phone and instructions on sending old phone back. Glad I've been with Verizon/Asurion for over 7 years.

Help was great! Very quick and efficient! Got my replacement phone very fast. The representative was very helpful and very knowledgeable. She gave me all my options as to getting my phone repaired or replaced and help me see about finding service areas for repairs that were close to me.

Screen was shattered - phone was replaced problem solved! Since the phone was unusable and I had to pay would have liked the ability to upgrade the phone. Since I was only 5 payments short of paying off the original phone I would have paid the last 5 payments and the fee!

These people go out of their way to help you and make sure you have what you need! I had several problems that needed to be addressed and not only did they listen to each and every one of them but they were able to help me with all of them. On top of that the staff had a great attitude and they made things easy!!

Service was fast. We received a refurbished phone in 24 hours as promised. The phone was in good working condition with easy to follow instructions. Customer service was excellent. They were courteous and knowledgeable. We received prompt notification that the damaged phone was received. I would recommend this service to family and friends.

The replacement process was very easy. It took several days to get my device (I think part of that was due to FedEx, not Asurion), but I did have a new device within 3 days of filing the forms. The deductible is remarkably high (over $100), but that is better than paying for a $500 device outright.

Very good customer service. No complaints. The find my phone thing was turned off, but recently you call saying it was not. The guy walked me through the process to do it again and it seemed to work again but he said it was not turned off. I checked it yesterday after yet another call saying it wasn’t when in fact it is off. Other than that ongoing glitch everything has been fine.

Was right on time. During the holidays made claim. Was promptly shipped to our door. We had a police report but was never asked for it. If police dept had worked as diligent as you guys would have been more pleased. But thanks to Asurion holiday was saved for my little girl. Thanks!!!

The process was quick and painless. Nearly perfect except they were out of the color iPhone that I wanted. After waiting for exactly the phone I wanted when it was new, it was very disappointing to have to take the space gray instead of the silver. I keep my phone for a long time so it made a difference to me.

After receiving a replacement unit for a stolen phone, it was discovered to be defective (would not charge). I went into a Verizon store, they verified that the phone was indeed defective and contacted Asurion. I was immediately issued a brand new phone on the spot for the inconvenience and was on my within a half hour. Astounding customer service.

The Asurion experience was excellent for replacing a phone that had fallen into water. I was able to put a claim in online and within a few days had my new phone and information on how to change the phones over. It all worked very well and I am very happy with the service.

Our experience could have been awful but it turned out great. The first replacement phone we were sent was actually broken! However, we reported it right away and the friendly customer service person sent us a new one that arrived within 12 hours and it was a brand new phone that has not given us any trouble!

I could not be happier with Asurion. I received my replacement phone the next day. The company is prompt and very customer oriented. I will keep Asurion for all of my mobile device insurance and recommend them to all my friends and family - well worth the cost. Thank you again Asurion!

I did receive the replacement phone very quickly. I am also aware that these are not NEW phones, just refurbished. The phone that I received has a battery life of about 8 hours. I would have liked a better phone. I realize the price for a new one is a lot more, paying for the insurance and then having to pay for the replacement also did not sit well.

Thank you for the quick replacement phone. Within 24 I had a replacement phone due to mine being stolen.The customer service was friendly and very understanding and was someone who actually spoke English unlike more places when you call you get someone on the other end of the line that is very hard to understand.

The submit form for my damaged phone was easy to fill out! Luckily I had the money during that time but it wasn't super expensive like others. The phone arrived pretty quick and I was able to set the new phone up pretty easy! Shipped my phone back and they let me know that they received my device. I'm glad to have this protection plan!

Easy and hassle free. Process was quick and received my phone replacement the next day. Was easy to get my replacement up and working also. Instructions are clear and easy to understand. I was an iPhone user at that time so I had to make sure find iPhone was shut off, otherwise you incur charges.

Phone fell out of pocket while I was standing on ladder and fell on ground and the glass completely shattered. Did everything online, took about 5 min and new phone arrived next day. Which is great because I use my phone for business so I can’t be without it. Thank you.

Very Courteous and extremely Prompt, My new phone was here the next day, very understanding customer service. Highly recommended... My phone had stopped charging and the company was very concerned and did all the necessary paperwork for me based on our conversation. I always get insurance because you never know what may happen... So Glad I did.

After making contact with Asurion, they delivered a phone to the hotel where I was vacationing within 48 hours. The phone worked and I was able to enjoy the rest of my vacation. I will continue to keep my contract with them. Although I had not missed any important it was comforting to know that I was available.

After paying $116 deductible my cell phone was replaced. Stopped working shortly after that. Contacted the company. Was put on hold with customer service several times then was told I would need to pay an additional $230 for my phone to be replaced. Tried explaining phone had been damaged or not refurbished correctly so after 2 and 1/2 years of paying insurance premiums and then paying the $116 deductible I'm left with no other option but to replace my phone myself.

As always, Asurion was on top of my claim, with compassion, understanding, and prompt service. I received my replacement iPhone 6 S Plus two days after Christmas. I have always used their services and have never been let down. I feel an extra level of comfort knowing that I am covered.

As in the past, Asurion is wonderful! From the minute I put in my claim until I received my new phone, it literally took 2 days from beginning to end. Where else can you get this kind of service. I live in Hawaii and my phone was delivered overnight. I was shocked to have received it so quickly. I tell all my friends that Asurion is the way to go.

Online process was quick however doing the affidavit should be better like have a online entry and just electronic signature because sometimes you’re not always next to a fax to send stuff in. Phone came next day. No issues switching info over to new device. The pricing is pretty good and I believe the screen option is very good even though that wasn’t my issue this time. I think you guys are doing a pretty good job.

Service was great and fast. The Replacement is all up to date and works great. I recommend Asurion for everyone. It's a tad bit high, but well worth it if you need the device service if you should you ever need it.

I am a small business owner and my HotSpot was stolen and/or lost depending on who you talk to (it was a business HotSpot) and Asurion was fabulous. I was able to do everything online and they sent a replacement very quickly. Being a small business, I needed that HotSpotI will definitely insure my products with them again.

The port end of my mom's phone was messed up so she had to buy another phone for $149 to me that was a little steep but she paid it. You sent the phone right away when you said you would. Thank you for all of your help in her situation. I would recommend you to my friends.

I am very pleased with Asurion. I easily completed the claim due to the user friendly Asurion website claim page. My replacement phone was delivered swiftly and on the quoted scheduled date and estimated time. The replacement phone was in great shape. I was very pleased with the entire experience. Thank you.

I am so glad that I opted for the insurance on my phone. I have been having such bad luck with phones recently that I opted into getting insurance on my phone this time around, and grateful that I did. Literally a month after getting my new phone it dropped and crack the front screen but it was so easy to get a new one through Asurion. You can do everything at home. I processed my claim at 9pm and I received my phone the following day in the afternoon. Amazing service!!

Asurion was awesome when my phone broke. Everything was easy to understand and the technician was friendly and helpful. I had my new phone the next day and was back to connecting with the world in no time. Definitely worth the extra money every month. I hope nothing happens to this phone but if it does I know who I am calling!!!

I had a great experience. It was easy to make the claim and the phone arrived quickly. I have no complaints. I would recommend this to everyone. I will be a customer for as long as I have a cell phone. I didn't have to talk to anyone. I did everything online and am very satisfied.

I called Asurion and told them how the phone was dropped and then accidentally ran over. Within two days I had a replacement iPhone and a bag to return the damaged phone. The process was so easy and I appreciate Asurion quick resolution to my situation and did not lose any severe downtime. Thank You!

The service was excellent; however, the deductible was much too high. I think $149 is too high. I think in the future a less expensive phone will be my choice because I am not able to pay such a high replace deductible. The customer service person was caring and understood my concern of the high fee but I had no choice since I needed my cell phone.

The website was extremely easy to use and had all accurate information on my device. I received my phone within 24 hours as communicated. They replaced all parts lost with my device. I love the stress free, fast, and professional service. I will refer Asurion to all friends and family. Thanks Asurion.

Good customer service, satisfaction, and overall great experience. Phone was returned to us very quickly. Came just the way we expected. We would refer to our friends and family. Delivered to our door next day as promised with no complaints or issues. The user has no complaints and everything is functioning as expected.

I am absolutely convinced that Asurion's only objective is to avoid the payment of the consumers' claims. They offer guarantees that they are unwilling to honor and everything is made in such a malicious way that the system is set up for the customer to give up. Even their website is set up to reject any possibility to control the claim and the customer service will keep you up for hours changing version every person you will talk to. By the time you are done you will feel only stupid.

The experience itself was swift and easy and I was very happy, and surprised how easy it was but the refurbished device I was sent was a dud. Phone wouldn't make calls. Had to return it to Verizon store and updated to a new device. If it wasn't for that, I would have given five stars. Don't know their testing process for refurbished phones but obviously, this one would have failed.

Again and again, Asurion has provided excellent service for my daughter's lost phone (this time) and damaged phones (in the past). I will always use this service and I would recommend it without reservation to anyone who owns a cell phone! Service is prompt and you get exactly what you pay for.

Unfortunately I lost my phone over Christmas weekend making it hard to get a new one. Asurion did a great job getting it to me as soon as possible. Sure Glad I had full coverage. Usually hate using insurance as the replacement phones are refurbished but I haven't had any problems with my new one. Only reason I only gave 4 stars is I save the 5 star for truly exceptional services.

Asurion is top notch! I work on the water (Capt. on Charter Boat), & between Salt, Sun, Water, Occasional Rough Seas, & never-ending maintenance from engine room to topside... We unfortunately put our devices through harsh environments. We use them constantly, whether photographing our customers with their prized catch, checking weather, contacting other vessels, coordinates, or easily asking mechanics for assistance via photo/video rather than trying to explain, etc...

I paid for insurance for my phone. When I received it they said it they said they had no control of whether I was getting a new or refurbished phone. It was neither, it was some rip off phone that I don't even think Apple was the manufacturer for. I could not get my deductible back.

From the initial claim through getting the new one up and running, Asurion makes it easy and as painless as possible. The online claim is easy and quick and the replacement phone comes quickly even when it’s Christmas and mail service in general is a nightmare. Phone came when they said and was easy to get up and working quickly. Return envelope supplied for damaged phone makes for easy and free return.

It was good. The phone got here when you said it would. The phone was in good shape, well packaged. Would have liked to have more time to ship it back to you. The package to send it back was good. I hope you got it back in good shape.

I had no problem claiming the insurance and Asurion had a fast response and few questions to ask. I received the new phone in a two days period with accurate instructions on how to return the damaged phone. I had a good experience with the service and I will refer to a friend to take the insurance.

Asurion was great to deal with when my son lost his phone. Filing the claim was easy and didn't take a lot of time and the replacement phone was here in 3 days. I am a very satisfied customer and would recommend this insurance to everyone. I am so glad I had the Asurion insurance!

Dear fellow consumer: I can Assure you that Asurion will gouge you financially & leave you depressed. Below, I share my experience (typical to many) to help you understand their unethical business operation. Ladies and gents, let me begin: My iPhone 6 went sour this winter out of the blue (no water damage, no drop damage) - I'm a careful bloke. So I called Asurion and was told I needed to pay a $324 premium to get a replacement. Okay... I could easily buy one for ~$200 off of Craigslist, but for a new phone what the heck. I bit the bullet. But then... Oh then... They sent me a DEFECTIVE refurbished phone!!!! I mean, right out of the box it was defective.

I have had great luck with Asurion. They have been helpful when I have had a problem and when I need a replacement phone it is there the next day. I did not have to wait on hold for a long period of time when I needed help setting my replace device up. I would recommend their insurance to anybody!!

So my daughter broke her iPhone 7, I submitted my claim on Jan 17, 2018. I was told it should take about 2 days to receive her new phone. OK that would have been fine. The next day I received an email stating that the phone was on backorder, and would take at least 7-10 business days to ship a new phone. Yesterday I received another email stating that it would be an additional 7-10 business days to ship phone. Are you kidding me, I'm not asking for anything special. It's an iPhone 7. So today I decided to call Asurion, the woman that assisted me was very pleasant, and told me that my phone was being shipped today (hooray, my daughter will be very excited!) And then I received an email 15 minutes later letting me know that it was going to be 7-10 business days for the phone to be shipped! WTF!

Very pleased, prompt service, helpful information and I thank you for helping me in my time of need. The exchange was very professional. My item arrived on time just as Asurion said it would be. Took a lot of the stress and worry out of day. I was very happy overall with everything that transpired.

My 3 year old iPhone 6 from AT&T got water damaged, so I had to make a claim. AT&T uses Asurion as its insurance carrier. After paying $324 in premiums over 3 years, then having to pay $112 deductible, I was sent a refurbished iPhone 6. They don't even make these anymore, but as long as they have them in their warehouse stock, that's what I will be issued. The first replacement phone shipped to me had a bad battery that only lasted a couple of hours until dying when it reached 25%. A 2nd phone was sent that was terrible, dropping calls constantly. Then a 3rd phone was sent, had the same problem! It appears Asurion does no testing, just brings back returned phones and ships them back out. I finally insisted that AT&T send me a phone from their stock (also an iPhone6!). Let's hope we get better results with this. I have now dropped the insurance option from my plan because it's not worth it!

I felt the experience was a rip-off, honestly. I had a Red iPhone 7 Plus and had to end up with a silver one instead. I paid more for the Red! I felt the $199.00 so-called deductible was a bit high for a refurbished iPhone. Customer Service was just OK - nothing to brag about. I feel Asurion is just a waste of money. It is what it is.

My children have both broken their phone screens within the past few months and Asurion has made the claim and replacement process easy and quick. There was no guesswork for either claim. Filling out the affidavit for my son's claim was straightforward. Those I spoke with on the phone (sorry, didn't take names) were courteous and helpful. Now, if I could just get my teenagers to pay me for their deductibles! Thanks.

Service was excellent, prompt delivery. Phone (iPhone 7 Plus) did not have all the original apps loaded on phone which was a disappointment - (evidently not new, was a refurbished phone). I think for the amount paid, and my phone being only a few months old I should have gotten a brand new phone.

Excellent service. Had the new phone the next day. Very little interruption in my phone service. Wasn't able to recover my photos so that is a huge disappointment. Other than that the service was just fabulous.

In part it's the circumstance that helped make this into a bigger mess than it really should have been for me. I'm a part of a family plan on Verizon and my phone ended up getting totally destroyed. I'm not one of the authorized users on the account, so getting this issue resolved was somewhat a mess all on its own (given the actual AUs lived further away from me). That was a game of phone tag I never want to play again. Come to find out though, despite paying insurance for the phone and still paying for the phone itself, it's a $199 deductible as well as a $300 fee for not having the ability to send in the old device within 15 days (as far as I know, you find out that juicy little detail as a disclaimer at the very end of the process before submitting).

The Screen or face of the phone was broken and a replacement was sent in a timely manner. I found getting info off the phone unclear to me. I guess set back to factory settings. My daughter called a person from the company and all went well. I would recommend the insurance.

This had to be the best experience I've ever had dealing with getting a phone repaired. Asurion provided options from repairing to replacing my phone that I got to pick from. I chose the replacement and have had no issues from the day the new phone was delivered. Great process Asurion! I will be Highly recommending your company to my family and friends!

My phone got damaged right before the holidays and I was afraid the new phone would not get to me in time. The new phone was at my door the next day after I claimed the loss. Amazing. To me, this insurance is no brainer, considering the cost of new phones. Thank you.

I have had my phone stolen a few times... Getting a replacement phone was so easy!! Each time I received my phone the next day... Even if I called on a Saturday or Sunday it was there the next day. I highly recommend to get Asurion insurance!! I’m pretty sure it’s less than $10 a month... very reasonable!!

Unfortunately I have had to file more than one claim for a broken cell phone but knowing that it’s being handled by Asurion gives me complete peace of mind! Not to mention next day service! It doesn’t get much better than that! In today’s world we have enough things to worry about so thank you for making phone replacement one less thing to worry about!

Satisfied with speed of processing claim & receiving replacement phone. Didn't like paperwork or 149 deductible for a phone less than 1 yr old. Understand policy but feel like deductible could be lower. Thank you for your speed in handling the claim & patience & thoroughness of agent I talked to on phone matter.

You were great and very fast. Thank you for all your help with my phone. You kept me updated and email me about my phone and email me to turn off how to find my phone for I would not get charge for it. I would recommend you to everyone. Thank you for all your help.

In hindsight, should have taken my cracked screen in for repair as opposed to using insurance. Just didn't know any better at the time. They do NOT send you a new phone! You get a mixed parts "FrankenPhone". IF the phone they send you even works right at first, should you need to bring it to Apple after the warranty period to fix it they will not be able to do it because the parts are not genuine Apple. You're screwed... that's the end of it.

Fast and efficient replacement. However I paid for a new phone over 15 years with insurance. As I recall my first smart phone was insured and all subsequent phones, starting in 2002. I had no trouble replacing sim card and porting over contents of old phone. I will continue to insure my phones in the future.

Not happy I had to pay $149.99 deductible for a refurbished phone. I'm already paying monthly for phone insurance. But service was great and I received the phone the next day. Customer service at the Moses Lake, Washington Verizon was very good. They take their time with each customer. Very good service.

I lost my phone at a movie theater. I had a replace phone the next day. Very pleased with services. I was not happy that it cost me nearly $150 to get the replacement phone. I do like the new phone. It works better than the phone I lost. Thank you.

The process was simple and fast. I thought the phone was protected by insurance but I had to pay $99 to replace it which I could have paid the same to upgrade the phone. So in reality I had to pay for both, insurance on a monthly basis and $99, doesn't make sense. I feel this is a double dip on the company's side.

I appreciate the quick response to my cell phone. But if I didn't have money to give for this nothing would have been done. In the future it would be great if you can add this to your account just in case you lose your credit cards along with your cell phone if you don't have money because of the loss. But I'm glad I have my phone now and hope I never lose it again.

We received a "NO HASSLE" replacement after my husband left his phone on the bed in his hospital room during his discharge post stroke. It was a VERY stressful time in our lives! Losing the phone contributed to the stress significantly. Asurion's professional staff were very sympathetic to our situation & their response was very compassionate. We received the replacement phone the NEXT DAY!

I couldn't make the First Level person understand the nature of my problem. She referred me to a Second Level person who understood completely and handled the problem instantly. I'm staying with Asurion.

Simple, easy, fast, the process was all of these. Have used it before, won’t have a phone without it. Especially with kids, you are covered with multiple reasons. The pros are worth every penny. Again simple, easy, fast. Most providers have a family plan. Just do it!

Always have loved working with Asurion. Just wish we didn’t get refurbished phones when we are still paying on our fairly new device that just broke. Friendly customer service and speed of getting a phone is great.

Asurion could not have been any better at sending a phone faster and the people were very helpful. I was on the phone for less than 10 minutes and the transaction was complete. This is not the first claim that we've had with this company and they have been very friendly and professional every time.

My son dropped his phone in a stairwell and it was completely shot. Asurion had a new phone in his hands the next day. The return process was incredibly easy and we never felt like our integrity was getting called into question. Not crazy about the deductible, but far cheaper than buying a new phone.

I got the replacement the very next day which was Saturday right before Christmas. There was even a return label and package for me. All I had to do was take it to the mail. The replacement price for my phone was fair and I have had to use this service s few times and every time I get the same quick service.

The service was amazing. I requested a new tablet at 7 pm on a Friday night and received my replacement the very next morning, On a Saturday, less than 24 hours later, right before Christmas. The service was absolutely Amazing, and I can not say enough good things. I really appreciate how quickly we received our replacement and how simple and easy the return was.

Good service from your people and product. The replaced cell was nice and the replacement of my tablet was good also. Thank you very much. I will tell all my friends and family about how well you and your associates performed thank you again.

All was good, phone arrive on time. Customer service was very helpful and knowledgeable. Would recommend in future. Was one year late and policy would not allow replacement however customer service took care of situation.

Couldn’t be more happier with the response time on getting a new phone. Very happy. My phones screen was inoperable and I need a phone very quickly. I had a new phone in the mail the next day. Hassle free, paid deductible online. Followed prompts to turn “find my iPhone” off and sent my old phone back. Will definitely be using Asurion again.

Asurion sent a new phone the very next day!!!! Staff was courteous, prompt and very helpful with our family's needs. Asurion was just a phone call away to answer my questions and help me with everything! They supplied everything I needed to get my new phone up and running and get the damaged phone back to them. I would recommend Asurion to anyone with a cell phone!

It was fast friendly wonderful fantastic and great service!!! Thank you to everyone that helped me with getting my device exchanged and to me right away!!! I would really recommend this company to anyone!!! Go Asurion!

That got me a phone asap. Was able to get my son's phone running without a problem. They did just what they said they do. I'm glad I have insurance through Asurion. Very nice people I talked on the phone to ask what I needed to do and what was going to happen. Thanks again.

Service was superior and handled in a timely manner. Very satisfied with the easy to navigate Asurion website. Phone received next day via one day service free of charge, compliments of Asurion. Would recommend this service to anyone and will definitely continue to use this service!! Prepaid postage to send my broken device back was simple and convenient.

Asurion processed my claim in an expeditious manner and provided a replacement phone within 24hrs. The claim process was user-friendly and timely notifications were provided from the time the claim was filed until my new phone was received. Procedures to set-up the new phone were also very helpful and user-friendly. Thanks Asurion Team!!!

One brief call with a representative from Asurion & for only $20 I was able to replace my old phone with one of the newest versions. It came quickly & without a hitch (unlike shipments from Verizon that get lost or sent back?!). I can confidently recommend Asurion to anyone & do!

Awesome experience, dropped my phone on a Thursday morning cracked screen S7 edge, did a claim and had my replacement Friday afternoon! I live in Indiana y'all are in Tennessee. Was pleasantly surprised how easy everything went down. Thank you again. Would recommend to anyone, family or friends heck even a complete stranger.

My phone was cracked and the repairman came to my house to fix it. He was very professional and fixed it in about 15 minutes. Now it's good as new. I loved it that they came to my home. It was a great experience. They scheduled it around me and my preference.

I was very pleased with the service I got from Asurion. This was my daughters phone and she had cracked the screen pretty bad to where it was not usable. I was sure glad I decided to get Asurion’s insurance plan. I was able to make a claim late in the evening and had the replacement phone the very next day. Would definitely recommend to anyone, especially for their child’s phones.

The turnaround for the phone was very good. The Verizon local store helped with transferring data. Good experience!!! I do wish the deductible would be less. We are paying 1,000 for a phone and pay next insurance every month. I would like to see a 50 or 75 deductible.

Asurion made something that could have been a headache into a pleasant experience. From start to finish the whole process was easy. I placed my claim and I got my replacement phone the next day. Everything was in the package with instructions to return my damaged phone effortlessly. I had no problems with anything. Thank you.

My wife dropped her phone and cracked the screen so badly that it went dark and wouldn't work at all. We took it to the Verizon store, and since we had the insurance, we had a new phone delivered to the house within 24 hours, and she was able to recover all of her pictures and files within a short time.

You guys responded very quickly to my request which allowed my son to have his phone up and working to enjoy his own phone. I'm very pleased that I chose to insure my devices with Asurion. It has proven to be one of the best decisions that I have made.

Had an iPhone that had a broken screen that was beyond repair. Completed an insurance claim online and had a replacement phone within 24 hours. Once the phone was delivered to my home there were instructions included to activate the phone. I followed the instructions and within a few minutes, the phone was ready for use.

I dropped my phone in parking lot, where it promptly got ran over. Took phone to nearest Verizon store the next day. The clerk helped me file my insurance claim, she was very nice about it. She showed us how to go online and turn off what Asurion wanted turned off. I received my replacement phone very quickly, in spite of the pre-Christmas shipping rush.

Relatively easy experience. The folks on the telephone were kind, supportive, and knowledgeable. The only problem, probably due to my anxiety of needing a phone replacement, was with the telephone connection. The actual time may not have been that long but it sure felt long standing in a Verizon office with customers walking by. Once connected to your service representative, the process was smooth. What I was told was exactly what happened. Thank you.

Asurion was great. They answered all my questions on the phone and were able to get my new phone out quickly. I got the phone the next day and returned my old phone with no problems. I will definitely keep them, and I would recommend them to a friend. I had to pay through the nose for repairs when I did not have insurance.

Very happy with Asurion. The service online was excellent and very easy. Next day I see my cell phone right in front at my porch. Very fast delivery. Of course I recommend Asurion to customers deserve serious service and 100% security, all my friends have Asurion too and I never hear talk bad service about Asurion.

I debate canceling the insurance on my phone constantly but I am so glad I didn’t. I had water damage on my “water resistant” iPhone. After dealing with Apple I just called the insurance and they sent me a replacement the next day. It works great and I haven’t had any problems with the return or new phone.

This is my second time filing a claim with Asurion. It's amazing how fast I got my new device, the entire process was so easy!! Everything I needed was provided, I had to call for help because the alarm would not stop going off as I was afraid to mail it. Customer service was fantastic, professional and helpful!! Thank you so much!!

Great experience and loved how quick and easy it went. Great customer service. The replacement phone was very good however started to have small issues like automatically clicking on words and letters so had to upgrade to new iPhoneX and I love it. Customer service reps called and checked on me which was very good.

Great service. I received my item in a fast timely manner, the device was ready for setup. I was back up & running in 10 minutes. I feel the price is a little too expensive having to pay $200 fee plus getting a insurance charge monthly is a little too much. Other than that the phone is operating good right now. Hopefully it will continue to do as it should as $200 is very hard to come up with and being without my phone is harder.

The associate who completed my phone replacement claim was great! She was very helpful and courteous. The option to get a replacement phone that was honestly an upgrade was a pleasant surprise. Glad to have this service!

Had my new and upgraded phone within 48 hrs. Process was easy to complete and was sent the envelope to return the damaged phone. Instructions were included to prepare damaged phone for shipment back to Asurion. This is the second time I've used my insurance and I'll keep paying for it because it's saved me a lot of money.

My claim was handled quickly and professionally. The return packaging was easy to use and my new device worked perfectly. All of the customer service personnel were friendly and helpful. During the entire process I was kept in the loop through email so I was aware of everything that happened and when each step of the process was completed.

I had multiple problems with my phone. My phone was damaged, so Asurion sent me a phone quickly. The first phone sent to me had several things not working, so I called again, and they sent a newer phone. While trying to get 2 phones in 2 weeks was inconvenient, Asurion made this pretty much hassle free. Very quick and excellent customer service. I sent back my original broken phone and received confirmation that they received it. However, I sent back the replacement phone that was broken but haven't gotten word that you have it.

I cracked my screen and was sent a new phone that was defective. Customer service was quick to fix the problem and ended up sending me a newer phone (iPhone 8) because they were out of 256gb iPhone 7’s in jet black. I’m very pleased with the overall service and my new phone.

I called to have one of my phones replaced due to water damage. I submitted a claim, paid my deductible and had the new phone 2 days later. Very reliable and fast service. Filing time and phone delivery was less than 48 hours. Thank you! A+ service! Will definitely recommend!

Immediate turn around time - was able to file claim using the website and phone was delivered by the next day. Phone did not get cancelled on iCloud was contacted via email to let me know was given time to get that done before going ahead and charging my account.

Submitting the claim a little tricky (print & sign paper form, scan/photograph it, upload the photo/scan). Did not have the exact model in stock, but provided an upgrade instead. :-) Shipping eerily fast (like 18 hours)! Replacement phone nicely packaged and looked new. Great instructions for setting up the replacement phone and returning the broken phone. The replacement phone has been working with no issues.

I had a lot going on during the Christmas holidays and forgot about sending the phone back. The customer service people were very nice to deal with. They were polite in reminding me to return the old phone. They laid out the timeframe and deadlines to send the phone back. Great job Customer Service!

Asurion worked fast to deliver my device within 24 hrs. I really didn’t expect it to come that fast but it did. Also, super easy return instructions for the damaged device. And they give you enough time to return the damaged device. I was so grateful for that due to my work schedule. Simply Amazing!!!

We had a phone with a broken screen and you guys had a replacement to us the very next day. I wish other companies were as fast with deliveries! I appreciate you guys. I hope you all have a wonderful day.

I received fabulous customer service and expedient response to my issues... thank you! I had lost my beautiful new cell phone due to theft, I work in an area known for its high crime rate so it's actually become a frequent and not uncommon situation with myself and my coworkers to have our electronic devices so vulnerable to theft, Asurion has helped ease my loss.

Our Vizio tv sound stopped working. We had Vizio troubleshoot & we had to do a hard reset which fixed it. Two days later, it happened again but this time the picture turned pink & light green. We called Vizio again & were told it had to be replaced & to file a claim. I tried to but Asurion wanted to troubleshoot again, I don’t understand why they think their techs would know more than the manufacturer! Their idiot assisting me wanted me to wake my husband for the serial number which I refused. Partly because it was ludicrous & partly because we had Vizio tell us it could not be repaired!

Received replacement immediately which was wonderful. Instructions to prepare broken phone for return did not match my iPhone and required personal contact. That was difficult. First contact could not help and gave phone number of a different contact. That required three transfers. Finally, the right person was contacted and problem was easily resolved.

Asurion is always excellent about replacing equipment when needed. I can't recommend them highly enough! I have been using Asurion for years and they have always been excellent in their customer service. Each time they are extremely courteous, professional, and my phone is in my hands the next day. That means so much to my kids especially, and it's hard for any of us to be without a phone these days!

One of our insured phones needed to be replaced due to damage and the process was so easy and fast. From the time I started the claim until we received the phone and did the return there was always someone available to help with any questions we had. Would recommend this to any of our friends.

Unfortunately I had to replace my new Google Pixel 2 phone from a mild fall and cracked screen. The first replacement did not activate and Asurion resent another device very quickly. The great part was they did not have any 'kinda blue' 64 GB replacements and sent me a black 128GB at no additional charge. The customer service was great, patient and quick to replace the broken device. Good experience all around!

My phone had messed up and was replaced the next day. Very helpful customer service representative. Fast and accurate service! I called and immediately was connected with a live English speaking person. She quickly took care of my problem and had a new phone on its way to me in no time.

Quick transaction, concise communication from understanding phone representative. I use my phone as a receiver for a medical device (continuous glucose monitor), so it was important that I get a replacement quickly. I didn't even need to say that much, though; telling the rep that my device is a medical receiver was enough to prompt him to assure me that a replacement would be at my door promptly. I had it by the following evening. What a relief. Thank you!

Awesome job. So fast and easy. The form was easy to fill out and claim management was all online. When I had a question I called and someone picked up very quickly and was able to explain the answer to my question with confidence. Unfortunately I had to use the service 2 times in a short amount of time and had no hassles.

While it was a rough start (finding the information and link to get started) the overall experience worked great. Instructions for returning the device were very clear, they shipped out a new phone right away and it arrived just a day later. We are experiencing some difficulty with the new phone but I have not yet contacted them about it yet; we'll see how that experience goes.

I never needed to use insurance on a damaged cell phone before now. I was pleasantly surprised with the speed I was able to get a new phone. I was appreciative of not needing a lot of paperwork. The process was clear, quick and precise. I hope not to need to use the insurance again but I know from the recent experience it will be quick and easy.

We appreciated the ease of filing the claim. The immediate delivery, overnight, was so appreciated. It meant almost no downtime without a phone. The arrival of the new phone and the convenience of the return mailing package made the process seamless. Instructions were clear and easy to follow. The whole process was simple and easy. Thank you!

Very easy to work with. Yes they require you send them documents to prove your identity. They have to. And that was not difficult to do either. They set time expectations when you will hear back from them, exceeded those expectations, and I had a replacement phone the next day.

Smooth replacement! Very fast shipping, the representative was very polite and helpful. The packaging was very easy to understand as far as returning my damaged Samsung phone. I wouldn't hesitate putting insurance on your phone through Asurion. Better than paying $800 for another phone.

The service provided by Asurion was Excellent. My son's phone broke, I placed the claim online at about 10:00 PM. The new phone arrived the next day before 2:00 PM. That's pretty fast and painless. Their service help my 12 years old son avoid days without a cellphone, which any parent knows that's a crisis for kids at that age. Extremely Happy with Asurion.

My daughter phone was lost and it was replaced with no issues. Great and quick service, it was there the next day with no problems. Followed instructions on how to replace it and phone is working great. Your company does a great job at getting a replacement to you as quick as possible. Thank you.

I have been a customer with Verizon for more than 3 years. I am very pleased with the service that I receive from Verizon. The issues I have had was taken care of and was treated with respect and would recommend them to all my family and friends. Thank you.

All went well, no problems nor complaints. I got a message after I had gotten another phone telling me that I had to have the locate my phone shut off before mail the old phone away. Fortunately I hadn’t mail it back yet. But that should be told up front when getting the new phone.

I cracked my iPhone screen and Asurion sent a Tech to my home to fix it immediately. When the fix proved to be more difficult than it was originally thought, they arranged for an immediate replacement of my device. They made sure I was kept properly updated on all progress and followed up with me to make sure I was satisfied. Really?!? Simply fantastic Customer Service.

Thank you for a quick and easy process for getting the replacement phone. I had to replace two different phones in 2017 and what a relief that I had insurance and did not have to pay retail for the replacement phones. I have recommended Asurion insurance to a number of people.

I appreciate you guys for getting me a new phone the following day after submitting the claim. I received the phone with free shipping & shipping the broken phone back to Asurion was also free. You are awesome. I will definitely recommend you guys to everyone that I know. Thanks again.

Awesome job and so easy to download and fax back for replacement of iPhone. Their quick service made a stressful situation with no phone easier, streamlined and quick. Thank you for providing a great service. I would highly recommend Asurion to family and friends and even my in-laws from the dark side. I must admit, having no phone to visit with was a smidge pleasant.

My phone got soaked. I thought I was due for a new phone by now which used to be the case but no longer so I had to file a claim. I had my phone in 24 hrs and it was great. Thank you! All my data transferred and was quick. I would recommend the insurance to anyone with an expensive phone.

The process is very easy... I got my Pixel Replacement when it was promised. The ordering was quick & painless. Thank you for your wonderful Customer Service. One thing you might want to work on is the relationship between Verizon Employees & Asurion... I was left with the impression Verizon is not that thrilled with you folks.

My claims experience was easy, fast and great! It was a pleasure would use in the future and recommend to friends! It came in the in the time promised and was just in time for Christmas. Great custom fee service. Nothing else to say but awesome awesome awesome!

I am very happy with the quick response in replacing my phone. I need my phone to keep in touch with my elderly father. The upgrade was very appreciated. I also work at a school and need for security at recess. I let everyone know about the service and the quick response.

Handled this real good. Great company. Got me the phone by the next business day. Great people on the phone who understood. Would recommend this insurance to anybody who owns a phone. Easy way to return the phone too. Put in the jiffy bag & mail. A+ form in everything.

The process for filing a claim is just about as convenient as can be. And due to fortuitous timing when I filled my claim, I had my replacement tablet the following day. Thank you Asurion for allowing us to replace our broken tablet so quickly and have the new device in the hands of a restless kindergartener at the start of his Christmas break from school!

Lost between couch, cracked when trying to get it up between the sectional. Three day turn over for new phone. Awesome job with a teenager who had to have his device. Took to store to reprogram the new one without any difficulties. Back to normal teenage usage.

My son had liquid issue with his tablet. And I was very pleased with how easy and fast this process was. I will highly recommend friends etc. I used the chat. Didn't even have to talk to anyone just through messaging. Had the tablet less than 24 hours from when I filed the claim. Thank you once again for the fast easy process.

My experience with Asurion has been awful and it has been the most out of control situation I have ever dealt with. My phone replacement came after a week even though they said "1-3 days" and when it did come it did not work at all so I had to file another claim. It has been over 4 weeks since that and I still do not have my phone. At first my iPhone 7 was on back order so after 3 times of talking to them they said they would send me an iPhone 8 for the inconvenience. They told me 3 times that they have sent the device to me and have failed to do so and the last time I talked to them they said there was a glitch in the system so it was never submitted each time.

I dropped my phone right before Christmas and I cracked the screen. I called to make a claim, but I realized that it is easier to do it online. So, I made the claim online and, within 24 hours, I had my replacement phone. The insurance is definitely worth it when you need a replacement.

I was upset when the phone broke but you made getting the problem resolved quick and easy. I would recommend this to everyone who has phone issues as they are so fragile. The expense of the new phones can be very intimidating and hard for so many of us but with this insurance it gives us peace of mind knowing we won't need a second job to pay for it.

Asurion customer service was easy to work with and answered all my questions. The phone was expedited and arrived within two days. The instructions to download contacts, photos and messages were easy to follow. All around Asurion is a great value for those unexpected times of loss or damage. Thank you for a positive experience.

Great service, great communication and really fast on getting me a new phone. My dog got a hold of my daughter's phone and cracked the screen to where it was inoperable. We were leaving for vacation the next morning so when we got to the hotel I called and everything was handled and the phone was delivered to the hotel that we were staying at.

When my phone died I assumed I would have to go through hoops to get it fixed or replaced - but I was pleasantly surprised how easy and quick it was. I am so glad I purchased this policy. Now I don't have to worry about upgrading for quite a while. Thank you!

The replacement was quick and easy. The new phone arrived the next day. Asurion is highly recommendable. The new phone is in perfect condition and the activation process was easy. The customer representative at Asurion was polite and helpful on the phone in getting the claim processed. The monthly fee is very reasonable.

Spot on!!! I appreciate you! Not the first time you helped me out. But I didn’t care for the price I had to pay for a used phone! Hopefully you will be able to change that in the future. As for now... thank you. Have a Happy Day... And Happy New Year To you!!!

Thank you for all of your help! Phone arrived in a timely manner. Though it said my phone was on back order I was able to receive it pretty quickly. My only complaint is that the charger that came with the phone was a third party, not an Apple charger. I would rather have no charger than that one.

Asurion made replacing my damaged phone a quick and easy process. The instructions on the return package were easy to understand, and easy to ship as you just place it in the mailbox. We received a few emails to guide us thru the process and they were helpful. Great service and submitting the claim was not a difficult process either.

Best customer service I've had in a while. Friendly staff. I had to change my claim from damaged to lost after I had received my new phone. I was transferred twice and each time there was a nice person in the other end! Thank you for making a pain in the ** process less painful.

My experience was great; my call was handled with care and concern for replacing my device. Because my damaged phone was no longer available, I was offered a phone (which to me is a better phone) at or nearly similar to the one I damaged. My care of concern comment would be that when replacement phones are sent, there should be a signature required upon receiving them. This would eliminate devices being stolen from the property because one was not home to receive it. That indeed happened in my case. I was grateful that when I notified Asurion (after tracking the device to learn it had been left on porch by delivery but was gone when I came home), they were also concerned and another phone was shipped.

Service was good, and timely. They sent a package for me to return previous phone but that could not be done since my phone was unfortunately lost/stolen. :( Thanks very much! Have an amazing day wherever you are and whoever is reading this.

I had broken my iPhone X about a week after I had got it. I looked up the insurance through Verizon and I was able to complete a claim quickly and I got a replacement device the next day! They also made it easy for me to send in my damaged device! I am very impressed!

This was the second time I’ve had to use my warranty with Asurion. The first time we were 12 hours away from home on vacation and they overnighted a phone to our resort. The second time we were home and they did the same even though I called at 8 pm! Couldn’t ask for better service.

With help of my Verizon store I was able to submit claim and then got the phone promptly. I am not computer savvy so I didn't know how to attach pictures, etc. Also, wish that the deductible wasn't so big. But, I knew that when I got the insurance, so no surprise.

Fast easy service. You can complete your claim online or call Asurion to file your claim. It's always fast and never feels like a hassle. I love that they will even send a replacement phone to you if yours is stolen during a vacation. I speak from experience. They will send it right to your hotel. Just an all around good company.

I turned my broken phone in. I hadn’t completed the release correctly, and the Customer Rep was so kind and knowledgeable. She knew exactly what I should do with the phone, what buttons to press, etc. It’s frustrating processing these things, but you’ve made it very easy for me. Thank you!!!

It was very difficult to get agreement to replace the telephone and I had to involve Verizon wireless to set up a three-way call, but in the end the phone was replaced so I am thankful for that. Once agreement was obtained, the process went very smoothly and quickly after that.

Quickest shipping I have seen during the Christmas rush. My phone crapped out on me like a week before Christmas. Filed the claim and phone was gonna be at my house the Tuesday after Christmas. I understood why, but the phone came on Saturday. To my surprise it was an awesome experience.

Awesome and real fast and friendly service, I recommended Asurion to my family and friends if they have any problems with their phones, thank you very much. Will definitely use Asurion again. I wish they could replace my old Galaxy S7 to a S8, but I think have to go thru my carrier, again thanks...

Fast and very helpful assistance. I had my device when it was promised. The customer service rep. was very patient and helpful in helping me to get the damaged device replaced at minimal cost. The process was very easy to follow. I felt confident that I would not be charged for the damaged device. I received a confirmation email to let me know Asurion had received it.

Rapid delivery, directions for turning off find my phone was a bit confusing, did not realize I had to delete phone from iCloud, even after I talked to customer IT service. Did not see this information in the directions. Otherwise a very smooth replacement, new phone was working within a day with all my information.

Excellent, efficient company when it comes to replacing a defective or damaged phone! Fast replacement and easy instructions. Electronic devices are so expensive that the low cost is very much worth having this peace of mind! Would not be without Asurion. By far the best company we have ever had to insure our devices.

I was very explicit with the shipping address and instructions and the package was not delivered to the site because the address was cut off. I work at a hospital in a specific building and the only address information given was the name of my hospital, not the building or floor information that I gave. I had to go to the FedEx delivery center, wait 3 hours for the delivery driver to return and did not receive my package until after 9 pm when initial delivery was attempted at 1 pm.

Asurion was terrific is responding and replacing my son's broken phone. The return process was very smooth and it was my second experience with Asurion in the past few months, as my older son's phone was damaged and needed to be replaced. Hopefully I will not need to use Asurion again soon, but I know that if I need to I can count on them.

Easy to work with when returning a broken phone and getting a replacement. My son fell on his phone and broke it. Went into the local Verizon store and they pulled up the insurance plan and filed the claim for me. I had a new phone delivered the next day. Very happy teenager.

Very professional and fast. A bit spendy for insurance. Submitted form online, no questions asked, new phone was delivered next day! Would recommend to a friend. You receive a package and return slip to return bad phone and you are set. They make the process easier.

Outstanding job and I truly appreciate all you do. New phone works great. I will keep using your service for my iPhones. Your service is excellent and I received my phone within a couple days. Thank you very much for your service. My screen was broken and charging port did not work anymore on my old phone. My wife appreciated getting her new phone for only 99.00. Thank you for the great job you do.

Just got the iPhone X and a few weeks later had it stolen. Contacted Asurion for replacement and it was taken care of right away with no issues or problems. Very pleased with the responsiveness of this company. I received my new phone the following day after submitting the claim.

The customer service was awesome!! They were fast, accurate, and so helpful!! It only took 10 mins on the phone and not even 20 hours later my new phone was on my front porch!! The whole process was faster and easier than I thought it would be!!! So glad we have Asurion.

I was pleased with the prompt, delivery service. My phone accidentally got wet and the screen was not working properly. After filing the paperwork online, the replacement phone was delivered within 24 hours. However, the cost of the replacement is expensive even though I pay a monthly fee to have my cell phone insured.

It was very easy to replace my damage phone via the website. It took a matter of minutes to get a new phone shipped. The phone I received was new and it was easy to transfer and register the new phone with my service provider. I would gladly recommend this service since it offers the best replacement option for a damaged phone.

They were able to retrieve all my photos and contacts! Somehow it was backed up. He told me what buttons to push. I was elated that my photos were saved!!! I was so thankful. I couldn't believe how quick and easy he made it seem. I thought all was lost.

I can say I have always been very satisfied with Asurion. I Received my replacement in less than 2 days. Asurion is Always fast at processing and sending out the new device. I've never had a bad experience or been disappointed. The online process is simple and fast to complete and I have always received my device in a timely manner. And to send it back is easy also. We get everything we need to make the process as simple as possible.

Outstanding job, very professional and quick with the product coming through the mail... next day!!! Recommend buying this insurance for any phone. My phone was broken and they an outstanding job when it came to replacing it. I will continue to utilize this company. Great Great Great service. I really appreciate great customer service.

The monthly fee is very reasonable. The online claim form was very easy and fast to complete. There was a quick response to the submitted claim. Replacement phone sent very fast. The replacement phone works perfectly - it was brand new, not a refurbished model. The return of the broken phone was so simple with the enclosed postage-paid envelope. Happy customer!

I hate my phone. Cut calls, sometime people can't hear me, goes to my email on its own. Whatever the reason that phone was returned I guess it wasn't fixed properly cause I inherited them. I never had to get a phone from you and I'm so disappointed. I always get the insurance and now I'm starting to think it wasn't worth it.

My daughter's screen on her phone was cracked, so I decided to replace it For her for part of her Christmas. The folks at Asurion were super helpful and I was able to get her phone replaced and received it just in time for Christmas! My daughter was thrilled with her new phone and it was not a problem at all getting the old phone sent back in the postage paid envelope.

They were very courteous, kind and knowledgeable. Was very efficient in handling my claim. They answered all my questions and replaced my phone in the time frame they said they would. It was my first claim ever and I was very pleased with the way it was handled. I will gladly recommend them.

They did a nice job sending my replacement phone fast and efficient. The service was great when answering questions. I would recommend this program to anyone. Any problems no questions asked they replace it for a small fee for iPhones which can be quite expensive if you had to buy a new one.

This is the 2nd attempt, for repairing tv. Again, they request a receipt, for claim approval. I completed the New, registration of warranty, from Walmart, buying additional insurance. The 1st attempt, for processing a new claim, had to send, another copy of receipt, because I did not have a smartphone or fax machine and live out of town and mailed in, a copy of sales receipt, to complete the request for paid insurance, with WalMart store, in Cottonwood, AZ. Now, another claim and no Asurion co. available 24 hours a day, 7 days a week. No answering by a 'real representative' and leave a message, only.