Asurion Reviews

Perfect services were rendered. I appreciate the speed and care and also the fact that the driver took the time to hide my box to avoid package thieves... thank you. That alone was going above and beyond the job title and it did not go unnoticed. You do an import job and we are grateful.

After my iPhone was stolen I contacted Asurion and they were extremely responsive. They were extremely informative with regard to the situation ensuring that I understood how those who stole the phone Would act with respect to contacting me. They replaced my phone in a very timely manner. I would highly recommend that everyone have Asurion insurance for their phone.

Great people on the phone fixed and solved all my problems. Did not have to wait unreasonable time. I would recommend it to everyone that I know. Got my phone back to me after I had lost it replaced it a reasonable price and at a great service satisfaction. I’m so satisfied with this service. Got my phone back to me.

My cell phone was stolen while I was on vacation, and getting it replaced through Asurion was a very easy and straightforward process. Filing a claim online was quick and straightforward. The replacement phone was delivered promptly and the included activation instructions were clear and simple. The easy process took the stress out of the whole experience.

Excellent experience with Asurion. Phone replacement was fast with delivery. The phone and accessories were on the mark. Great customer service on the phone as well. Greatly recommended to anyone, not just family and friends. Verizon has partnered up with an excellent company that provides awesome exchange for the plan of service.

WWow. Service was great. Filed a warranty claim. And Larry's phone was replaced. He damaged it at work. It happened so fast. Two month old Samsung S8. Just getting use to it. And he had chipped the glass on the edge. We filed a claim and it was replaced in no time. First claim we have had to do. It was a fast and easy fix. Thank you.

Short and to the point, got a new phone back in 2016, got sick, threw up on new my phone (it had a case it but didn't help much). I had use my old phone in the meantime. I had started a claim but I was unable to get a replacement phone because of a growing family. Fast-forward, phone I was using was starting to not work. You guys were extremely helpful in getting me a phone that hopefully will last me several years. I went and got a life proof case so now my iPhone SE is Matthew ** proof.

All was great. Just took too long to have my phone delivered. Otherwise great. It was awful losing my phone. And the cost to replace is higher than I thought but it all turned out ok and of course I will continue to keep Asurion coverage as I found out anything can happen.

This process was seamless! I went online late at night and had my new phone the next day by noon! Thank you! I also liked having it sent to my work so that nothing could happen to it. Great advice! Glad I had Asurion since I had just made my last monthly payment and my phone would be paid off. I opted for paying $149 for a new 6S and not buy a new phone with another 2 years of payments. I also went from a 16GB phone to a 32!

Second reset was the charm. First reset failed to capture latest back up so we had to go back to apple a second time. This worked fairly well other than the fact that I lost the most current contacts and messages. No way to get those back and I needed them for a project I have been working on.

Our IPad was stolen and we contacted Asurion to seek replacement. They were great. They guided us through filing a claim and approved a replacement the same day. Our cost was $199.00 which was a true bargain considering the device replacement at normal price would have been $800.00 or more. Asurion took the pain of the theft away and did it immediately. We are very glad we were insured by Asurion.

My phone was replaced and I received it in one business day so that was great. The only negative was when I first filled out the information online, it said my phone wasn't covered. But then I did a live chat and the representative checked a few things and told me I was covered. So I'm afraid if people don't persist after first response they may not be getting accurate information.

Everyone who owns a phone needs a piece of mind to have Asurion phone insurance because you never know when what oops happens. My daughter dropped her phone 1 foot off the ground. My wife’s phone slipped the phone through her purse. My son's phone fell from his hand.

We had shattered phone screen and chose to replace the phone. Asurion made it quick and easy. Had new phone in a couple of days. And they gave detailed instructions on how to transfer information from the old phone to the new. And we just needed to drop the old phone in the mail in the envelope provided.

I lost my iphone 7s in Saturday night and fill in the claim for the new phone. After go through the document and pay over internet, I got a new phone in next day. Great services and fast shipping. Just a bit problem when I activate my new phone. However, I bring it to my phone services and they can fix it for me easily. I will continue to pay for insurance for all my family phone lines. Thanks.

We received our replacement right away. Thanks for being so quick! The process was not at all complicated. All we needed to do was mail back our old tablet after filling out the online form! The deductible was also less than a store rep informed me, so that helped a lot. The only confusion was which of our chargers to use after being told to keep our original!

I was amazed at how easy and fast my phone was replaced after it was damaged from moisture. It was shipped out to me within 48 hours after I called... It would have been next day if it wasn't a Sunday. So glad we had that extra insurance to cover this.

Thanks for the fast delivery and awesome condition of my v30. I wish there was a local pickup available for same day service or make it available in corporate stores for easier customer scheduling. LG even renewed the second year warranty promise with this phone. Thanks again for everything Asurion!

My husband broke his phone. I filled a claim and literally the next day he was back in business. Asurion made his broken phone not even an issue and took all the stress from it away! I will and have recommended them to all my friends. Thank you Asurion for making this a smooth transaction and keeping me in the loop via text along the way!

Good experience. Received new phone next day. Agents were helpful and courteous. Will insure all my phones in the future. Process for my claim was simple. We went to our provider location and had a replacement phone the next day. Would recommend to anyone to insure all devices. Claims are painless.

Asurion did an amazing job of taking care of my needs. I contacted them on Saturday and received a new phone on Monday before noon! Thank you all so much. I certainly highly recommend your service to everyone. If l had to replace my phone myself it would have costed me probably at least $500. With Asurion l only had to pay $150.

Asurion is the Best!!! A must have for your mobile devices. The Reps are Great and they are there to give you Fantastic Customer Service!!! The Phones are Really delivered the next Day!!! Really!!! Fast, Professional, No Questions asked. Great Service!!! Worth every Penny!!!

Customer service helped me with the questions and concerns I had. I was able to go through the online order process with ease. It was very simple. I really enjoyed the conversation I had with the customer service. She was so polite and helpful. I would recommend this service to everyone.

My son's Iphone broke, we sent it back once we received the replacement phone. The where's my iPhone is in recovery. Apple does not know how long it will take to recover and Asurion was able to note the account so that I would not be changed. Thank you Asurion.

Where do I begin? First, I filed a claim online and it gave me an error message at least a dozen times. I then called Cricket and they transferred me. After a long wait, I got a representative. So, I've been paying $7 a month for 3 years now--$252 so far per phone. After he gave me the fifth degree about what was wrong with the phone, he told that there is a $250 deductible to replace my one son's Samsung Galaxy S6. Seriously? I can buy two unlocked phones online cheaper than that! What good is insurance that you keep paying into, but your deductible is just as high as anyone else's?! What a rip-off!!

My 14 year old daughter had an issue with her cell phone that we bought from Costco. We called the insurance company to get a replacement. We were asked to return the phone first then they will evaluate and send us a replacement. I requested to speak with a supervisor as I was concerned to have my girl without a phone as she takes public transportation to school. We were informed that we can't speak with a supervisor right away we have to wait for 2 business days and we will receive a call.

My phone was broken on Thursday and I had filed a claim online and went back to it later in the afternoon fully prepared order a new device. When I got there to order the new device it popped up on the screen that there was an option that I could just get the phone screen repaired at a lower cost. I chose to go for the lower-cost option of $29 and they scheduled me an appointment for the very next day Friday, February 1 at 9 AM. Friday rolls around and at 8:45 AM I get a call from the technician company saying that they do not have the parts to fix my phone and I needed to call ASURION to reschedule.

Everyone was very helpful, but the find my iPhone got reactivated after we returned it. Warn people that can be happen and where they need to go on your website to check and how to turn it off instead of sending out negative emails about charging them money for something they did before shipping the device.

After smashing my phone while on a weekend getaway, a new phone was delivered to my house by Monday afternoon. Very satisfied with the service. However, I did not read the fine print on the insurance agreement and thought the deductible was a bit high (about half the cost of the phone).

This process was simple, quick and easy to complete. Hopefully won’t have to use it again, but won’t dread making the call if needed. With a little help from me, my 12 year old was able to follow the steps in the call and take responsibility for getting a replacement phone.

My grandson dropped a christmas ornament on his screen and smashed it. Asurion had his tablet replaced the next day! Great service! It was easy to file a claim, over the phone or online. The customer service people are very friendly and very helpful. I would (and do) have insurance on all my devices with them. There are deductibles, but it is so much better than having to pay a full replacement price!

The service provided by Asurion was greatly appreciated because it was quick, friendly, and professional. The wait time was short, the questions were clear and the directions were simple. I have already recommended Asurion to a family member and a friend. The replacement came in a timely fashion. I received follow up emails with directions. Asurion was there through the entire process. Kudos!

Easy to get new phone and send old phone back! Glad I pay for the insurance because something always happens to one of our phones, it’s easy to submit a claim to replace the phone! Asurion is wonderful and working with them has and was super simple.

Well worth the payment each month for the insurance, Swift & professional resolution to my claim. Polite & patient staff. As a Senior I really appreciate this particular aspect of my interaction with your company. Life for Seniors can be hasty & complicated at times, these employees were on top of their game yet caring.

I filed a claim for a broken screen up by the phone speaker. The next day I received a new phone and then had ten days to return the old phone. I did not have to pay shipping, I could just drop the phone in the mailbox. I would recommend this to anyone who asked. Thanks.

So happy I used Asurion. I was so upset when I lost my phone on vacation. Asurion made me feel a lot better with their great, easy to use and speedy service. I was so surprised at how easy it was. I would recommend this to my friends and family. Thank you so much!

Fast, prompt response and complete satisfaction. Asurion has been on point every time we have dealt with them. We have never had an issue with any part of the warranty process. We will continue with this great company with future purchases. Their phone agents are very friendly and knowledgeable. Thanks to everyone there.

I called about replacing my phone. The lady was so very helpful and answered any questions I had. She even added a phone case, home charger and headset. She was very polite, I would highly recommend anyone using Verizon to make sure they have insurance. Also my phone was not in stock so she recommended a upgrade at the same price.

Submitting a claim for a lost phone was very easy, and the replacement phone was sent overnight on the same day. My only quibble was that, although the phone came sealed in the original Apple packaging (instead of a reman. pkg.), the package was shipped loose in the shipping box such that it rattled around inside. I would have expected the Apple package to at least be cushioned with bubble wrap, styrofoam peanuts or crumpled shipping paper. Apparently the phone was no worse for the wear, though.

It was very easy to place my claim and get my replacement device. My device came exactly at the time it was expected and was very easy to get set up. I had no problems whatsoever regarding my claim or returning my previous device. I have no complaints and would be happy to recommend this service to a friend.

All was received, did show some crazy stuff when it was restoring, so I tried calling the 888 number but never got to an actual person. It just kept trying to give me the tracking number for the cellphone and no actual support on the device. But device seems to be working fine.

I called to get my daughter's phone replaced after she dropped it in some water. It was a very fast response time, had the new phone in just a couple days. Would definitely recommend to others to get the insurance, this is the 2nd time have needed to use it due to have a teenager. Thank you.

Twice I have had to replace my daughter's phone and each time the claim was accepted and the phone replaced within two days. There were questions to be answered but it was not an inquisition. Once the claim was accepted simple directions were e-mailed and it was all so simple!

While I wish I could have gone to the store and gotten a replacement right away, that is not the service promised by Asurion. Making a claim was quick and easy and the replacement phone came right away. Excellent service.

I had two phones that were damaged within days of each other so both of my claims were done online. The website was very easy to navigate and because of that from the moment I started my claim to when I received my phone was 24 hours. This was an excellent experience. If you want peace of mind when using your phone this is the company you want covering you.

I had a horrible experience with 2 levels of support on my Asurion claim. Very long wait times to reach a representative. Then came the runaround. I had a Verizon rep call Asurion and same result, unbelievable. Based on my experience I would stay clear of this company if I had a choice.

Great service. Claimed on Friday, received on Saturday. The only thing is that I feel if you pay for replacement it should be a new one not a refurbished. Insurance should be new replacement. How can you be sure that the refurbished one will not fail. That’s all I have to say.

I run my own business so unfortunately I am dependent on my phone, when it fell and cracked I thought I would have to wait 3 to 5 days. To my surprise I received my replacement the very next day!! Excellent customer service!! If you don't have it I suggest you get it.

First time I used the service, glad I did... I would always buy a new phone or screen because I thought it would be a headache to go through insurance but this changed my aspect of phone insurance, would recommend to use insurance. Thank you, I got fast response over the phone and email, got a fast shipping update, got my phone the next day.

Everything was great. Every representative I spoke with was knowledge and helpful. The only negative I have to say is that even though my screen cracking happen a year before the phone stopped working they forced me to say that it happened at within days of each other. This just really bothered me.

Replaced iPhone, fast and easy. Need to upgrade the directions in package, need to be way more specific. I had to conference them in while talking to my father. Their response to my sim card issue was "Go to a Verizon store and have them do it". Well when your closest verizon store is an hour away it's a little ridiculous. :) So I suggest you upgrade your instructions. ALSO they do not send you a new phone, the replacement I have does not charge well.

I dropped and ruined my phone on a trip out of town, and Asurion was able to ship my replacement directly to my hotel so I could be productive immediately the next day, without having to wait until I came back home to Oklahoma. The price is worth the service when you need to count on connectivity through your phone.

Everything was great... but when you send stuff you need to make sure you send proper sim card. Had to go to Verizon both times cause SIM card you sent wasn't correct one. That was a little aggravating and a inconvenience.

Person I spoke with made the process simple especially since I was calling from overseas and needed to get my new phone for work as quickly as I could. I was going in circles with my phone company prior to calling Asurion so the agent made it less painful talking to them. Process did not take long and I could pay over the phone. Great customer service!

Great, fast service and I would recommend you to a friend. I have always used you for the insurance on my phones and you have always come through with the replacement phone within a day or two. I have had my simple phone forever and luckily I have never had to replace it but my grandkids have had their phones replaced several times.Thank you for your great service and dependability.

I am so impressed with the ease of the online chat and that you had a new tablet to me within 12 hours. I didn't know that was even possible as I made call at 8pm and by 8 am I had a replacement. That's incredible. I definitely would recommend this to all my friends.

My wife recently lost her I7 phone. Asurion was initially out of stock. However we received the new phone in less than a week. The best part was the ease in reporting the lost phone and ordering the new phone. They had all the information needed on the original phone to provide us with the correct replacement.

I pay years for Asurion, and after all this years paying, when my phone broke my deductible was $146, and you guys send me refurbish piece of junk with bunch of issues, so ** YOU. Your ** company never ever again see penny from me... I don't understand how in hell you guys still in business.

I had used your insurance for years until my iPhone 5c got damaged. So an average of $11 X 12 months X 10 years I should’ve gotten a replacement but your company wanted me to pay a deductible for the same price as a new one. I felt beyond robbed. This time I had to pay off the phone despite it was a malfunction from updates. I now have insurance again but it took over 3 days to get it. Now I have another iPhone and pray your company will back me up if there are any further issues.

This company was really good with replacing my phone. The screen cracked, and couldn't use it. I called and they replaced it in no time at all, and all I had to do is pay for the deductible, and my phone was a $600.00 phone and it cost me less than 150 to have the same phone replaced... Great job!!!

I was able to replace my iPad without any issues. I completed the online information and my device was back in a few days. I was able to mail my old one back and get back to normal. The process was easy and this is actually the second time that I have had to replace a device.

I was very pleased when the tablet was stolen that it was replaced so quickly. I was amazed at how easy going through the process was. I have told all my family and friends that the cost of insurance was worth every penny. I have had the insurance coverage for years and this was the first time I had to use it for a stolen device. Thank you.

Everything was great except we were a little upset that the phone was on back order but received it fairly quickly. Everything was very easy to use and fill out. They kept us up to date on every step of the way. They were very understanding about what happened to his phone.

I didn’t like that you had to print out form and scan it in and upload it. It would be easier if it allowed for electronic signature. I was disappointed when my phone was out of stock but it came within 3 days and all the directions were in the box with step by step instructions for an easy set up! Overall satisfied!!!

Escalated calls to the carrier, but was just put in the front of the line for the same dance with Asurion.

I returned the replacement phone, three customer service reps confirmed it had been returned and logged in through their system. They refused to credit my account for the insurance charge saying the phone had not been received??!!! I offered proof from the post office that the phone had been returned. They said they couldn’t prove they had the phone! FRAUD!

We had to make several phone calls as the claim kept being denied denied denied! Once someone finally listened to us it was great! If you could fix the initial contact it would be great. We also had to talk to tech, and were passed around from department to department.

Iphone was dropped and would not power on. Claim made, replacement received in 2 days, no problems with the process. Staff member explained everything to me and reviewed what would be included with replacement phone, example simple case and charger. She also explained the procedure for returning the broken phone.

It only took two days to get a replacement phone after making a claim due to a shattered screen. The representative was very helpful and told me exactly what to do and what to expect. The transaction went very smoothly. They explained how to return the broken phone and when to expect the new one. I will always make sure I insure my phones.

The transaction was processed quickly but the new phone I got is not as good as the one I had. The delivery took two extra days but that was the fault of the storm and FedEx delivery. The battery on this phone does not last very long. Other than that I was pleased.

Customer service individuals were very polite and made the process quick and easy. I was making a claim against my iPhone 6 that was not working properly. They upgraded me to a 7, but because the iPhone 7 was backordered they sent me a 7 plus right away. It took 2 weeks for the 7 to arrive and they sent it out immediately. I ended up getting a brand new iPhone 7 in the box and all. Thanks!

It was unexpected that the replacement phone came overnight. We thought we would have had to wait several days. It was not hard to complete the forms. The replacement phone was better than expected. It was easy to work with customer service. Thank you for making an unfortunate accident less unpleasant.

The battery life is terrible. Immediately after I received phone Verizon called offering that I had an upgrade. Convenient for you and them. WiFi on this phone terrible where other phone worked fine. This phone looks nicer but works terribly. Now I know why I buy directly from Apple. Refurbished phones are just that. I thought they were supposed to work. What an unpleasant expensive experience this has been.

It's well worth the money. Very fast service. If you have a phone this is the insurance you should have. They do an interview and asking questions. Their staff is very courteous and they explain very thoroughly their procedures for your replacement phone. Asurion is a great product. Thank you!

The only complaint I have is the deductible amount for the phone. Seems kind of steep for age of the phone but have no choice to pay it to get working phone. In these days of getting a new phone every so often doesn't seem right to penalize those that like the phone they had and want to keep the same.

I was surprised at how easy Asurion made it for me to return my old phone. It saved me a lot of money by not having to purchase an entirely new phone at Verizon when my screen was shattered. It was also done in a very timely manner. I use my phone for business and it was nice not to have a delay in replacement!

The experience was as expected. Quick, fairly easy and quick turnaround. For it being a later model iPhone, the deductible is a bit high but whatever... it beats paying full price for a new phone. Hopefully this replacement holds up better than the other one we received with a past claim.

Service was great and fast. They went right ahead and took care of business and sent a great replacement product. It worked smoothly with no problems at all. It was for my son and he absolutely impressed with the replacement product and the speed of service. I would absolutely love to offer them to anyone who need their services.

My daughter's phone had several issues. Best bet was to replace. Phone came very quickly and she was back texting, snapchatting, instagraming and face-timing. Phone came in 24 hrs. Took it to Verizon to set up and she was good to go. Hopefully we can make this one last till it's paid off! Aahh teenagers!

The Customer Service Representative knew how to WIN BACK an unhappy customer. Her compassion, attention and time was greatly appreciated. Additionally, she was knowledgeable, efficient and I'm very pleased with the resolution she provided.

The customer service was great. The claim process in general was a bit lengthy and more difficult than I thought it was going to be. I had to submit my claim at least 3 times before it got accepted. Each time I called to figure out what happened the representative was always very helpful. No matter how frustrated I was, they were friendly and professional and didn’t lose patience with me.

I received my replacement device quickly! The claim didn’t take long to process at all! I didn’t have to call and hound them about how long it was going to take and as soon as I paid my deductible it was on its way! It didn’t take long for it to be shipped and a tracking number supplied.

Outstanding service. The only issue I have is that I returned the phone and was still receiving phone calls telling me that you had not received it. There is no ability to track or release responsibility by the returnee. Your system should be upgraded so that both parties can track the return.

Broke my phone twice in two weeks and instead of paying the $600 for a screen repair, which would take days, I paid only $200 and received a replacement the next day. So thankful I paid the extra amount for this service. You never need it and then suddenly you do... twice.

My daughter's screen on her phone cracked. We paid the deductible in addition to the monthly charge we've been paying for 1 1/2 years. The phone they replaced it with failed within a couple months, which they replaced. That replacement was defective upon arrival and they did replace it but then sent it back along with a $529 charge added to her bill saying she had dismantled the device. She is 19 and doesn't even know how to put the SIM card in. The device was never opened. I tried escalating and there was no one that I could talk with to explain the situation to get this resolved. I would never, ever use this service again. Much better off getting screen repairs or even a refurbed phone from some place else.

Very simply, I dropped my screen and it cracked. I contacted Asurion and a repairman (Ted, I think) came exactly when scheduled. He was polite and thorough and a delight, but about a week after he had repaired my phone, I again dropped my phone and the screen this time came off completely. I called Asurion, talked to very helpful representatives and got an entirely new phone for free. The process was always easy and the prices were fair. Highly recommend to anyone who has phone problems.

Easy to deal with throughout the returns process. Phone arrived on time with easily understandable instructions to return the device. Very pleased with the replacement phone. Somewhat surprised the monthly premium went up after our first ever claim. Will however, continue to keep insurance at least in the short term on one of our two phones.

The service was instant. I filed my claim. Got a response right away. I have to wait as my device was discontinued. I was updated constantly with the status of my claim. Took me a few weeks to finally hit my device, not brand new but at least I don’t have to deal with a cracked screen. I was also in a bind whether the decision to claim or to just replace the screen is an option but I test that I am being given the reliable one hence the decision to claim was easy. Finally have my device replacement and very satisfied with it. Thank you Asurion!

New phone arrived quickly. The required return time for the broken phone seemed too short due to my busy schedule. It took me some time to make sure everything from the old phone was transferred to the new phone. Then I need to set the old phone to factory settings to remove all my stuff.

Great service. The online process to submit a claim was very user-friendly and easy to navigate. My items were received promptly and accurately with the tracking system used for monitoring its arrival. The return process was simple as was all of the instructions. It was a wonderful and user-friendly experience. Thank you.

The replacement of my phone was fast and efficient. I experienced no delays, and was pleased to get the new phone. The transition to using the replacement phone was virtually seamless. I did not lose any contacts, files or other data. Based on this one encounter, it looks like I can rely on Asurion in the future for managing any phone problems I might encounter. Thanks.

Good. Getting a refurbished phone was not acceptable. I am glad I was able to get a new phone. You sent me 4 refurbished and I returned all 4 the Verizon website says Asurion will replace with a NEW DEVICE period. That's all I have to say. I am happy with my NEW PHONE. I have a bad experience with refurbished phones.

Super fast and easy to use. Even when my son broke two phones over the Christmas holidays. He's 6'5 so when he drops a phone it has a long way to fall. I appreciate the easy to use process and the fast turn around time. No one wants to be without their phone. This is well worth the monthly premiums. I'm glad I got the insurance on my phones.

The people that I talked to were very pleasant and courteous and helpful. They took me through the steps to filing a claim for the damaged phone I was putting a claim in for. The new phone was delivered in a very short time, so that I could get the damaged one replaced. Thank you.

Everyone involved was very helpful - got a replacement phone the next day - it was for my son who was traveling to California from New Jersey - and the phone got to him. So to me the monthly insurance premium on my phones is worth it so thank you.

I was not satisfied with your company. You all took too long to resolve and solve the problem. I will never use your company again. I kept going back and forth with your company. My wife waited at least eight days before she got a replacement. That doesn't make sense.

The service was quick, but my phone was out of stock so I went with the iPhone 7, which doesn't have a headphone jack, and Asurion did not provide the adaptor. AT&T insurance program provides the adaptor for the phones without a jack. That is a much better solution...

When my son lost his phone, we looked everywhere and tried to see if we could recover it to no avail. Asurion came to our rescue. Their service helped us to find a comparable phone and it was shipped immediately so he was able to get a phone soon for work. It was nice to have such great customer service! Thanks!

Everyone I dealt with was very friendly. Matter was resolved within a timely manner. Only complaint I have was not having a spare phone to use til replacement came in. it was very inconvenient not having a phone for 4 days. It took an extra day for shipping due to holiday. Other than that no problems incurred.

Customer care was excellent with helping me order and replace my damaged device. My return came quickly with the replacement phone in great shape! I love that they ship you the new device within a 24 hour period! Everything turned on and worked with no issues. I would definitely recommend this company for their great customer service and their quality devices and replacements.

I got my phone stolen and reported it to Asurion. The process of reporting it was very short and simple and I received my new device the next day. Super fast and I was pleasantly surprised. I would definitely recommend them to anyone. It really helped my situation with how quickly I received my device. They replaced my charger and headphones as well.

I cracked my Galaxy phone and needed a replacement. Asurion made the process quick and almost effortless. I had a new phone the next day and I've been using it since. I used an online form to file my claim, and received clear instructions with the replacement phone. Quite painless.

I got good service and prompt service. I did it online and got my replacement in a day. Instructions were clear and precise on the transfer. Everything was provided to ship old phone and I am not a good follower of instructions but these were good and my contacts came over good. No hassles at all.

The service you provide is quick, easy and efficient. I have Asurion insurance on all my family phones and have recommended your service to all my friends. The ease of going online to place a claim any time day or night is so convenient. Asurion also shipped our phone to us the next day. We couldn't be more satisfied.

Very easy and fast with getting the claim processed. Would definitely recommend to any family or friends. My son was able to get his phone and we were able to contact him. All supplies were included. Including a new sim card. The process to hook the sim card up to his phone was a little difficult but we were able to figure it out. Thanks.

I had questions about my protection plan and spoke with 2 representatives who subsequently assisted me in changing my coverage. The 2 people I spoke with were very knowledgeable and exceptionally accommodating. What a pleasure it was to be assisted by polite people that helped me with changing my plan and told me approximately when it would take effect.

We had to replace a phone but the battery on the replacement was terrible. We had another one sent and it was not a good battery either. We had a family emergency that we didn't know about due to the battery not working well. Called and you were able to send new phone to us in 24 hours. Much appreciated.

Called about a phone and you had it replaced in a Next Day Air shipment. You no longer had the phone I had so I was upgraded, very much appreciated the customer service. They were on point. Once received it was very easy to get turned on. No problems. Thank you very much.

Thank God for insurance. As soon as I did my claim my tablet was here within two days.The setup was easy so I didn’t have to call a 1-800 number. The only issue I was say is that they sent me a return envelope that was the size for a cell phone so I had to call and request they send me a label so I can return the Tablet. .

Asurion was quick to respond and kept in contact with email advising me of the progress and anything I had to do that was necessary to complete my claim. They were timely and courteous. I am very happy to have them as insurance on my phones. Highly recommend! They kept track and sent me reminders in case I forgot or I was late. Replacement was quick and satisfactory. As far as insurance companies go, from this experience, they are first rate. Great job.

Reprogramming the phone was a pain. And the post office was not very supportive. I actually had to go get it. Took a long time to get here, but everything worked out great. Thanks. Asurion was easy to access and the phone was easy to order. Overall great service.

The micro-usb port stopped working with every cable I tried and would also no longer charge. The phone was less than a year old so I I tried to take it back to the store but they basically told me to use the insurance so I filed a claim. The replacement phone was delivered the next day (a Saturday!) and I had no problems switching over to the replacement. My replacement was up and working in no time.

Thank you for the fast service on the replacement phone after mine got stolen. I am very happy with my service and how easy it was to active my new phone without having to go into the store to have them do it. Thank you so much for making this bad situation a lot easier to have my phone back and working properly.

Purchased LG 7100-60 TV and Asurion 4 year protection plan through AFFES online 19 Dec 2014. Filed a claim for repairs for no picture, no sound 29 Dec 2017. Repair tech picked up TV 3 Jan 2018. He has been the only person to contact me throughout the lengthy repair process. Not one person from Asurion or AFFES has initiated contact with me. He stated that normally he has a TV repaired within 3 to 10 days. Because he is under contract with Asurion he must get their approval on each repair part needed on a step by step basis. This process coupled with in transit parts' shipping delays the entire repair timeline.

The service was amazing. I called the toll free number and the representative was very friendly and knowledgeable. She gathered all my info and advised that I should receive a new phone in a couple of days. She described the new phone in great detail. I am very happy with this service.

You were awesome at getting a replacement phone out to my son, plus wonderful on the phone taking care of the transaction. I appreciate that I was able take care of the replacement request as my son was on his college campus when he lost his phone. Glad our Verizon account is in my name, but again, very happy that it was all taken care of as quickly and painlessly as it was.

Within 48 hours of filling out a claims form, I received another phone. I am very pleased with the service. Paperwork (via computer) was easy to complete, not very time consuming, and I received feedback every step of the way. Overall a great experience.

My teenage son lost his phone during a basketball tournament and we couldn't find it anywhere. Called Verizon to see if the could help find it through the find my phone app and that didn't work. They directed me to Asurion and my experience was awesome. Phone was replaced quickly with little questions asked. Actually brought to my front door.

I had a really good experience with Asurion, claim was easy to fill, delivery unfortunately crossed with a weekend and New Year so I had to wait 3 days to get my replacement device. I honestly feel like my replacement device doesn’t have the same battery efficiency compared to my stolen phone but it works. It was also really sad that I couldn’t get the same phone color as the one I had. Other than those details my experience with Asurion was good.

Very nice and respectful service tech. Did a great job replacing the screen. Would recommend to others. Came to my house and needed about an hour and an outlet for a heat gun. Explained everything he did and cleaned up afterwards.

Lost my first iPad at home (I think it was stolen but am unable to prove it, thus I shouldn’t falsely accuse). This one came right away after I paid the deductible. Thank you, it is amazing I love the new one, wish I didn’t lose the old one. Now I use my iPad to maintain my spot on the server I rent www.cjb.tokyo.

My daughter’s phone was physically damaged and Asurion was able to replace her phone the next day. They also provided wonderful customer service. The ability to ship the old phone back was simple, no hassle. We were also given the option to get the phone repaired locally, which is great for simple repairs.

How is it possible you want me to troubleshoot a broken phone you sent? So now I am tech support after paying approx. $396 insurance for three years, then another $150 at your request to get a "new" phone which is really refurbished from the garbage dumps in Korea I am quite sure. As soon as I started the phone it had a loud SIZZINGLY SOUND on the camera like it was going to blow-up. ALL volume goes high after press one time and blasts you out. If this is not poor customer service, I don't know what is. RIP-OFF CITY!!

Everyone is always very helpful, and efficient in getting us a replacement phone right away. I have had amazing customer service every time I have called. They are always very pleasant and helpful. The devices that are given for replacement always come with easy directions. I have had no problems trying to get them figured out.

Very helpful explaining the process for getting a replacement phone for my lost/stolen one this past December. The only complaint was the first refurbished phone's volume did not work so we had to go through the process a second time. The overnight delivery was great on both occasions. We however, were not expecting to receive a used refurbished phone.

I received a placement phone very quickly and it was easy to activate. The replacement phone has been working great and was in good condition when I received it. People with Asurion were pleasant to talk to on the phone when I needed assistance. The phone even came with a charger which was better than the one I had used previously. I would recommend to other that they insure their phone.

I took out the insurance policy and they did not stand by it. My screen broke and I need a replacement. They want me to return the whole phone and pay the higher deductible because they didn't have the part. That is not acceptable. Also they couldn't replace the phone with the same color. I told them to replace the glass, that, their authorize center does have the part. They told me no. I told them Google has the part. They said no. This is ridiculous. I live in a NYC vicinity and they could not replace the glass on the Google Pixel 2 because the part was not available.

I needed only the screen repaired but since my phone was an older model I had to purchase a new one. A little disappointed with that part but overall very helpful and courteous. Phone was sent next day. Friendly and easy process.

My son's phone started 'glitching'. Call Asurion, was given instructions to mail old phone. New phone arrived within 2 business days. Asurion notified me in writing that the original phone for replacement was received. Charges were explained and deductible for new phone was paid at the time of the call.

I lost my phone and they replace it next day shipping. I was afraid I could not get it because it was snow storm but they made it. It was amazing to have my phone back very fast. I did everything online. I don't even need to call them on the phone. Thank you ASURION.

I contacted Asurion about a dropped and defective phone and my claim was handled quickly and I received my new phone the next day. The setup for the new phone was easy and quick. I found the whole experience to be positive. I would definitely recommend Asurion for phone coverage.

Called, explained what happened to phone. They went through process of getting it replaced. They checked did not have same phone, we ended up with a upgraded phone. Everyone was very nice. Explained process. Did not rush through explanation. Answered every question. Made us feel like we mattered. Thank you very much for everything.

It was my little girl's phone, it accidentally fell out of her bag In the water. We thought we were going to have to wait a couple of weeks before we could get a new device, but Y'all were really fast at replacing the device... GREAT JOB! She was very satisfied.

I never knew this could be so easy! Asurion had a replacement at my door before 24 hours! The return was just as easy with the enclosed postage paid envelope! I will always have this insurance. You can be certain that your same device will be replaced within 24 hours. The deductible is MUCH cheaper than replacing your phone at a retail price. Thank you Asurion.

After calling in and completing my claim, I was informed my current phone was out of stock and that it’d be a couple weeks before Asurion would get any in. The representative was very helpful in laying out my options. In the end I was able to get an IPhone 7 Plus and I haven’t had any problems with my “new” device. Thank you for taking care of your customers.

I had to replace my phone and that went fine - except the replacement didn't work. I got a second replacement and now everything is fine. No hassles, phones arrived quickly, minimal time contacting Asurion to set everything up. The only advice would be to let people know not to call from the phone with the issue. That would have saved me some time and aggravation but overall I am pleased.

Everything went extremely smooth and setting up was fairly easy. Nice to spend the fraction of what it would cost for new. Instructions were simple and the prepaid package extremely helpful. I went online to replace and that process was quick and painless. Would recommend to anyone who has a teenager with a phone! Thank you.

Broke phone and screen eventually went totally black. Filed a claim with Asurion online and had a new phone in hand the next day. The online experience was simple and fast and the new phone included everything needed to activate and use. Very pleased with the experience. Will recommend Asurion to others.

The folks were very courteous and expedited the delivery. The whole process was simple and easy to complete. My wife's phone was back up and running in less than 24 hours. We would highly recommend this product to everyone who wants peace of mind. Great job and keep up the good work!

Very easy online experience to report lost item. Had new device the next day. Best experience every replacing lost item. Would recommend this insurance. Do not think you will find an easier way to get your item replaced without any hassle. Great job. Thank you for the great service and easy method of filing the claim. Again thank you so much.

My son’s phone screen was broken and the phone went out. He need a new phone ASAP. Called And the representative made it easy for me to call explain what I need and receive the phone. What I had to do to sent old phone back to them. No Hassles. Thank you.

Very quick getting replacement device. Easy to file claims. Recommended to anyone with a smartphone. Very courteous customer service people and very well informed. Made my whole experience very pleasant even though I lost a phone. Thank you very much! Will always purchase insurance on all devices. I had my replacement within 24 hours.

I broke my phone on a Friday and Asurion replaced it on Sunday. The service was efficient and fast. I would gladly refer them to friends and family. I hope I don't break my phone again, but if I do I feel confident knowing that I have Asurion behind me.

We had a phone get damaged and you guys replaced it. The replacement phone stopped working. I called you guys and you got me a new replacement right away. With my husband working like he does, we cannot go without a phone for a long period of time. Thank you.

I had great service. They took good care of me. They did everything they said. I got the phone on schedule as expected, followed all instructions and it was easy. No problem sending bad phone back in the package provided to me. Thank you. That's all. Great job from customer service, thank you.

Most of the people I had to deal with were wonderful except the first one. She totally lied to me. It was like she was using a scare tactic. I really didn't need that kind of stress, since I have been recovering from breast cancer surgery. But of course she had no idea, however she should have never lied about the policies. But after her all other CSR's were wonderful.

Asurion replaced an iPhone 7 Plus with a shattered screen for me. The service was swift and excellent. The customer service representative was very helpful in expediting my claim. I would recommend insuring your phone with Asurion. The cost of replacing an iPhone 7plus without insurance would have been far more had I not had the phone insured.

I ordered a replacement phone for my daughter on 12/21. Asurion did not have her phone in stock. They told me they could not give us any other phone model besides the exact one she was replacing. THE PHONE WAS NOT AVAILABLE FOR 22 DAYS!!!! Completely unacceptable and Asurion did not do the job they promised to do - which was provide a replacement phone. Customer service did not care and did not offer any other replacement device. I paid for a service from this company that I did not receive. I also paid for 22 days of phone service when my daughter didn't even have a phone. Awful!

More than the best of reassurance whenever my first phone y'all sent me didn't work correctly immediately send me another phone. Help me get it going and also had difficulty with returns they were more than helpful in helping me out. One of the phones is returned in the wrong card and they were more than helpful to reassure me that things would be okay and the phones would make it.

I am very impressed with how quickly I received my replacement phone. I placed my claim around 10 PM on a Friday night and had my phone by 10:30 AM the next morning. This is the second time I have had to file a claim. The customer services and ease of filling out the claim form remains quick and easy. Thank you for that.

This was done in a very quick fashion. I am very happy with this service in replacing a damaged phone. This is a good insurance to have for replacing broken phones. The replacement fee is a tad high, I think for the first year it should be free. This phone shattered from being out in the cold and then going into the heated room for this person to warm up.

Phone stopped working and it Was replaced at a net cost to me of $100.00. Hardly worth the cost of insurance coverage over the past several years when I could have purchased one off the net for less total money. I won't make that mistake again.

I will always and forever have Asurion Care on all my phones for both personal and business! I have had them and my current carrier for 10+ years and don't even think of the other phone insurance companies. I have had one other device with a manufacture coverage and will never trust anyone else. Buy Asurion forever!

Came overnight as assured! Wish you had a technician in Knoxville TN so they could have replaced my glass for $29 vice $149 for another phone. It was very difficult to speak to a person. Your auto dial awkward and frustrating! What is your criteria for establishing a technician in Knoxville sized cities?

Received replacement phone quickly with easy to follow instructions for transfer of data from damaged phone. Placed damaged phone in mail and sent it back. Very easy and straightforward. Only thing that wasn't clear was the sim card. Whether to use the new one in the new phone or transfer the sim card from the damaged one to the new one. We worked it out.

I was very satisfied with the speed and efficiency of phone replacement service. I am glad I have continued insurance coverage all these years even though this was the first claim, it was well worth it. The turnaround time was great as I was leaving for vacation shortly after the incident.

I accidentally broke the screen on my iPad and Asurion could not replace the screens they replaced the iPad with a new one. When they offered to replace it with a new one, it sounded too good to be true. I usually say no but decided to agree with the exchange. This all took place in Less than 48 hours. Far exceeded my expectations. We are still carrying the insurance.

I had no problems. Got excellent services and the customer person was very helpful and the cost of the device was very low and sending the device back they gave you real good instructions and the only problem I had was getting through to the right person but other than that my experience was good.

This was an amazing service. I had gotten my phone stolen the day after Christmas, and I needed my phone by the 28th in order to go on my trip with my family. This service got me my phone so quickly, and so efficiently that if something were to happen to anyone that I know, I would refer them here immediately. Thank you so much!

They had a new phone to me faster than I ever imagined. Very impressed with the process. The online application and the mail in process worked perfectly. I filled out the form around 11 PM and I had a phone in my hands the next morning and the phone works great.

They were prompt and very helpful. Got my phone the very next day. Everything is working good and I'm very pleased. I appreciated the professionalism of the representative. I also very much appreciated that I had no downtime to speak of. I have told all my associates about your excellent service and have recommend you to everyone I speak to.

Our employee got his phone wet and we needed to replace it. The process went well, but the first phone was never delivered because the address was taken wrong. The second time was perfect, the gal was super, and all was very well!!! Yes, Asurion did a great job in the end!!!

I logged into Asurion website to see about getting my issue taken care of and to get my phone replaced and within 30 minutes my problems were addressed and resolved with a new phone being shipped to me overnight. Excellent customer service!!! Great experience!! Hassle Free. Would highly recommend Asurion. Definitely a satisfied customer!!

I bent my phone which caused the sim tryna to bend and made the phone unable to get consistent service, sometimes resulting long periods of disconnection. However, I went to the Verizon store, and they recommended that I replace my phone so we filed a claim and received a new phone the next day. Overall, it was easy to file a claim and the phone came very promptly.

I had an issue with a screen repair that didn't come to my attention till a few weeks after. It was a major issue that I was willing to take part responsibility for being that it's something one would have noticed beforehand. I let them know my experience and issue and they took care of my issue with no questions asked. I am happy that it was finally resolved and no additional issue going forward.

They were able to send me a replacement phone even during Christmas and New Year's Holidays. I have been very pleased with the new phone and have had no trouble using it. I was even able to move all my data, pics, contacts, text messages, and personal notes with ease.

New phone in under 36 hours... Amazing speed for the delivery of the new phone. Instructions were easy to follow and I liked the prepaid envelope that let me place this in a regular mailbox for return. Well worth the expense for the insurance plan, so much better than other insurance plans I have used in the past.

We were very impressed and happy with the service we received from Asurion. We will definitely tell our family and friends how quickly we received our iPhone replacement. Very happy. No complaints with the process. It was definitely a great choice to purchase insurance for my iPhone. Accidents do happen.

After calling in for phone issues a New phone was sent immediately and received as promised!! There was an issue with the replacement and after calling back in a new phone was sent without any problem. It also was received as quickly as promised! This was a very pleasant experience and very easy process!

Thanks for your help, this my first time that I use this insurance and you guys make things so much better after the lost off my phone. It was so great service. I’m real happy the I buy the insurance and you guys deliver the next day for me so I was connected with my love ones the next day.

Customer service was excellent, & very friendly. They answered my questions in detail & were very prompt in getting a new phone out to me. They explained to me exactly what I needed to do with my old phone and how to get my new phone up & running. My new phone has been working excellent ever since the day I received it.

Insurance replacement for my cracked screen Verizon Moto play 2 Droid. Very nice replacement phone, works great. Shipped very fast and worked great right out of the box, Shipped with extra charger, which they told me to keep. Everything was a super experience.Thank you. A+++.

Asurion exceeded my expectations. I didn't realize how easy it would be to fix my cracked phone screen. You did everything that you said would do. I receive my new phone the very next day. It was easy to reestablish my phone and be back in business. It has been perfect ever since. Great job. Thanks.

The only reason I didn't give it 5 stars is because I had my first phone replaced and the replacement quit working in less than 3 weeks... But they were happy to replace that phone with a new one at no cost. Other than that it would have been 5 stars.

My issue was resolved quickly, professionally and I am a very satisfied customer. I hope not to have to file a claim anytime soon or ever, but if I should need to I am confident Asurion will act quickly and efficiently and in a timely manner, thank you Asurion for your immediate response in resolving my issue.

The phone had to be sent two time because the first one could not be activated. My son was on his Christmas Holiday break and was without a phone while traveling from Virginia to North Carolina. We spent hours trying to activate the first phone. We had to go through the whole claim process again.

My cell phone was stolen while I was at a rest stop traveling cross country. I filed a report with the local police and had their case number. Then I called you. Without needing the police info, you took my claim and immediately sent a new phone. It arrived as expected and I was back up.

A solid investment especially for a klutz. VERY GRATEFUL for the fast service!! I dropped it and killed it one day and was back in business within two days. I would not own a cell phone without Asurion as the backup. I am an Asurion customer for life. Great service!

We were very satisfied with the help we received. Very understanding and considerate of our situation. My husband has disabilities and lost his phone. We were thankful we had Asurion. They were quick to get another phone sent to us. We would recommend them to everyone for protecting your phone.

I believe my deductible was a fair price, considering the phones are costly, I was satisfied with the rate at which I received my new phone, something to consider in the future is if the claim goes through that us customers can pick up a phone at our nearest Verizon store. Also I sat down with someone at my store and he filled out my paperwork and saved me a bunch of time.

The associate was very helpful. They were not even open yet, but allowed me into the store and allowed me to take care of ordering on one of their computers since I was out of town when the accident occurred with my phone. I would recommend my friends to ensure with Asurion if they haven't already.

It was replaced immediately. We were unable to turn off find my phone on the broken one but I wrote a note and everything was great. I have used the service before and always been very satisfied. I would not have a phone without having the insurance to cover it!

Was please with service I received with my old phone. Had it order and received in two days. Glad I had my insurance. Person at store was pleasantly nice and helpful, explaining the process . Easy to activate new phone and instructions on sending old phone back. Glad I've been with Verizon/Asurion for over 7 years.

Help was great! Very quick and efficient! Got my replacement phone very fast. The representative was very helpful and very knowledgeable. She gave me all my options as to getting my phone repaired or replaced and help me see about finding service areas for repairs that were close to me.

Screen was shattered - phone was replaced problem solved! Since the phone was unusable and I had to pay would have liked the ability to upgrade the phone. Since I was only 5 payments short of paying off the original phone I would have paid the last 5 payments and the fee!

These people go out of their way to help you and make sure you have what you need! I had several problems that needed to be addressed and not only did they listen to each and every one of them but they were able to help me with all of them. On top of that the staff had a great attitude and they made things easy!!

Service was fast. We received a refurbished phone in 24 hours as promised. The phone was in good working condition with easy to follow instructions. Customer service was excellent. They were courteous and knowledgeable. We received prompt notification that the damaged phone was received. I would recommend this service to family and friends.

The replacement process was very easy. It took several days to get my device (I think part of that was due to FedEx, not Asurion), but I did have a new device within 3 days of filing the forms. The deductible is remarkably high (over $100), but that is better than paying for a $500 device outright.

Very good customer service. No complaints. The find my phone thing was turned off, but recently you call saying it was not. The guy walked me through the process to do it again and it seemed to work again but he said it was not turned off. I checked it yesterday after yet another call saying it wasn’t when in fact it is off. Other than that ongoing glitch everything has been fine.

Was right on time. During the holidays made claim. Was promptly shipped to our door. We had a police report but was never asked for it. If police dept had worked as diligent as you guys would have been more pleased. But thanks to Asurion holiday was saved for my little girl. Thanks!!!

The process was quick and painless. Nearly perfect except they were out of the color iPhone that I wanted. After waiting for exactly the phone I wanted when it was new, it was very disappointing to have to take the space gray instead of the silver. I keep my phone for a long time so it made a difference to me.

After receiving a replacement unit for a stolen phone, it was discovered to be defective (would not charge). I went into a Verizon store, they verified that the phone was indeed defective and contacted Asurion. I was immediately issued a brand new phone on the spot for the inconvenience and was on my within a half hour. Astounding customer service.

The Asurion experience was excellent for replacing a phone that had fallen into water. I was able to put a claim in online and within a few days had my new phone and information on how to change the phones over. It all worked very well and I am very happy with the service.

Our experience could have been awful but it turned out great. The first replacement phone we were sent was actually broken! However, we reported it right away and the friendly customer service person sent us a new one that arrived within 12 hours and it was a brand new phone that has not given us any trouble!

I could not be happier with Asurion. I received my replacement phone the next day. The company is prompt and very customer oriented. I will keep Asurion for all of my mobile device insurance and recommend them to all my friends and family - well worth the cost. Thank you again Asurion!

I did receive the replacement phone very quickly. I am also aware that these are not NEW phones, just refurbished. The phone that I received has a battery life of about 8 hours. I would have liked a better phone. I realize the price for a new one is a lot more, paying for the insurance and then having to pay for the replacement also did not sit well.

Thank you for the quick replacement phone. Within 24 I had a replacement phone due to mine being stolen.The customer service was friendly and very understanding and was someone who actually spoke English unlike more places when you call you get someone on the other end of the line that is very hard to understand.

The submit form for my damaged phone was easy to fill out! Luckily I had the money during that time but it wasn't super expensive like others. The phone arrived pretty quick and I was able to set the new phone up pretty easy! Shipped my phone back and they let me know that they received my device. I'm glad to have this protection plan!

Easy and hassle free. Process was quick and received my phone replacement the next day. Was easy to get my replacement up and working also. Instructions are clear and easy to understand. I was an iPhone user at that time so I had to make sure find iPhone was shut off, otherwise you incur charges.

Phone fell out of pocket while I was standing on ladder and fell on ground and the glass completely shattered. Did everything online, took about 5 min and new phone arrived next day. Which is great because I use my phone for business so I can’t be without it. Thank you.