Asurion Reviews

We had absolutely no issues. Our tablet had a broken screen and was replaced without question. We did not expect to get a new device, only for it to get repaired. This experience was better than we could have imagined. Thanks for making this the best experience with device repair or replacement.

MOST HORRIBLE service; I wish there was a rating below 1 star. Reported issue with Vizio 60 inch TV display in October 2017. Issue still not resolved; gotten the runaround since this issue was reported. I have had to pay for cable service for a TV that does not work. Went through all the major holiday with a non-functional TV. Long hold times (over 1 hour) trying to get someone on the phone, and then passed around to multiple persons and having to repeat the issue over and over again. Have made multiple claims and lost time from work waiting for your service guy to show up ill-prepared not having a clue why he showed up and just to do the same troubleshooting steps that was already done on the phone. I NEED A REPLACEMENT TV. Hope I NEVER have to deal with you. HORRIBLE and FRUSTRATING customer experience.

It only took a day to get it. Need I say more!!! They are Great!!! I've never had to claim a new phone on my plan but this time I did!!! I am very pleased with Asurion!!! They really came through better than I had expected!!! They've done a great job!!!

After the Verizon store determined that they could not fix my phone, they gave me a card with the Asurion info on it. I went home, logged in and filled out the very simple form online and I had a brand new phone delivered to my office the next day. I'm so happy that I have replacement coverage and was truly surprised by how simple it was to get my phone replaced. Great job!!

I have made 9 attempts to receive a prepaid envelope to send my device in from my Sept. Claim. An envelope was never received with my package and I had called and requested an envelope be sent in Sept. In November when I submitted another claim, I was charge $420 for the device from Sept. I have made 8 additional attempts to get an envelope, one through email over the website. I have been told every time an envelope will be mailed.

Our son lost his phone at the park while playing frisbee golf. He traced his path searching for the phone but could not find it. The process took some time to figure out but it worked. Once the process was completed the phone was replaced promptly. We were pleased. That is all we can say about this issue.

Phone damaged. Filed. Received. Returned. How much easier can it get? Maybe a little expensive but at least it's expensive and reliable. I have returned several damaged phones and filed for one or two lost phones through the years and never had an issue at all.

The service was quick and easy to use. The phone arrived in short order. I appreciated that a tracking link was given in email. Keep up the good work by providing such a needed service in this age where no one can live without their smartphone. Thank you very much!?

Phone had broken screen. Phone was replaced quickly and efficiently. Fully satisfied and with the price of phones today it makes no sense to be without coverage. It was certainly beneficial to me to have the coverage. There was no hassle or long drawn out procedures to get involved with. Thank you for providing excellent service.

Unsuccessful in reaching Asurion customer service to resolve a charge for a phone shipped and refused by me. AT&T stated they placed a claim with Asurion. Asurion has not responded since October 2017. It is now January 2018. I have been a client of AT&T for 30 Years. The relationship between Asurion and AT&T that allows Asurion to charge my AT&T account but AT&T not be responsible for a dispute is not good customer service. AT&T customer service stated policy is Asurion must issue instructions to AT&T for credit to be issued.

When I reported my phone had been damaged the Asurion agent told me I would have my new phone the next day. I thought, "Yeah right." However, THE NEXT DAY I RECEIVED MY NEW PHONE. Amazing speed in handling my claim. I am very impressed and appreciate the speed and professional handling of my claim. THANK YOU ASURION.

Flip phone was accidentally washed and no longer worked. The phone was replaced within one business day from notification to Asurion. The only issue was the incorrect SIM card was sent but this was corrected by Verizon the following day. The replacement phone was the newer version of the phone that was washed.

Tablet drowned. The employee that helped me resolve this issue was pleasant, courteous and extremely patient in guiding me through every step of obtaining my replacement device. I could not be more pleased about service she provided. Every aspect transpired exactly the way she advised me it would. She is an inspiration to customer service. Thank you.

BRAVO! Asurion, I have to say that you knocked my socks off with your prompt, no-hassle service. I cannot imagine anyone who could surpass your outstanding customer service. You are the perfect role model for every company. I'll honk the horn for Asurion every chance I get, especially with the vendor I originally purchased the phone from so they can help steer people into your indispensable service. I had no idea there could be such a fantastic bunch of people who really deliver what they promise! Words beyond this point fail me, but suffice it to say you are THE BEST!

The day I broke my phone, my claim was filed online at 7pm Pacific time. It was shipped out of their facility in Tennessee that night. The phone arrived to me by noon the next day. I could not be happier with their excellent service and speedy replacement of my phone.

Customer service was excellent, the problem with the phone was resolved quickly and efficiently. The customer service rep was knowledgeable and knew what to do. The replacement phone was delivered as promised. The activation of another phone in the interim was fast and efficient, as well as the new phone activation. The overall experience was good.

It's nice to be able to receive the phone the next day. A lot of time it's good to explain the process what's taking place when someone is making the claim. Not everyone knows the process in the beginning. The person needs to know if it's the first time or not.

My tablet was destroyed beyond repair after being ran over by a car. I filed a claim online at the direction of a Verizon wireless customer service representative. The online claim process was quick, simple, and my replacement tablet was delivered next day as promised. A prepaid return envelope was included for sending in the damaged device. Receipt of the device was sent by email a day later. Excellent service.

I lost my device and I contacted Asurion about it. The step to file a claim are so easy and hassle free that it makes you feel better. My problem got solved way better than I expected. I got a new device in 24 hour after my claim was accepted. You guys exceeded my expectations. I would totally recommend you to a friend.

I love your company but The delivery service you use UPS sucks because I requested to sign for my package which was the new iPhone 7 Plus and for them to see my ID when I sign for the package they gave the package to a lady outside my door and did not ask for me at all and did not request a signature from her. Lucky she gave it to me. I am going to call your company and tell them too what happened.

I was able to replace my granddaughter's phone very quickly. She was very pleased because she used the phone to keep in touch with siblings, parents and myself. She was able to borrow grandpa's phone when her phone broke so she was very happy to get her own phone back.

I believe Asurion has lived up to your obligation of insurance for the phones on my Verizon plan. I will always use Asurion with my phone plans. Your procedure of replacing phones is fair and accurate. I appreciate for all your help and convenience. Thank you very much. This has been the third time l have used your insurance.

The claim was easy and phone delivered next day. The first phone they sent me was a refurbished phone. I did have a problem with it getting hot but I called them back and they had me a new phone the next day. Overall experience was great. Recommend insurance on your phone.

My daughter's screen cracked on her phone of less than 6 months. We filed the claim online thru Verizon. The steps and process was made very clear. A new phone was overnighted for Sat delivery at no extra cost. Return process was very simple. I would recommend Asurion to anyone.

Sadly, there was no protective screen on the new phone that you shipped me and the screen cracked in less than two weeks after receiving it so now I don't have a good cell phone again. Needless to say I am not very happy at the moment. I still appreciate your insurance service. Thank you.

Why did you charge me $300.00??? All devices were turned in!!! I can not believe that you would just charge my card with out contacting me. I need someone to contact me and return the 300 hundred dollars that was taken out of my account. Please call me ASAP.

The process was very easy and the service was excellent. Everything worked out very well. I am very happy that I made sure that chose to get the insurance through Verizon. It really paid off so that I didn't have to pay full price for a new phone. I would recommend Asurion to my friends and family.

I have been with you for years. I believe this is my third service call in the many 10+ years. Your service is great. You were prompt and very supportive concerning my issues. I am glad that you were there. I Thank you for your support. Continue with your great service.

Handled my call prompt. Got my new phone the next day before leaving for a trip. Let me know when old phone was received. Had trouble with erasing old phone from ICloud but we got it worked out and all is good! I do wish the deductible was not that high. We pay insurance every month and I think we should have lower deductible.

I have always had very good and fast service from Asurion, when I have had a problem with a phone. You can say it is like being with family. Very courteous, nice to talk to and understanding employees, that is the main point to getting through to a troubled customer.

Asurion is amazing! I wouldn't go with any other company! The customer service is 2nd to none! I am not a company schmuck trying to fool you, I'm for real! My son accidentally broke his phone not once, but twice now, and Asurion was there for Me! Thank you for being so understanding, Asurion!

My experience with Asurion was great. The agents were helpful and friendly. It appears that Asurion sets the bar high for its employees and expected excellent customer service and that's exactly what I experienced. I needed to turn in my old phone of which I had trouble with accessing to deselect the find my phone and after explaining to them the situation, they immediately resolved my issue to my surprise.

In dealing with the quick replacement everything went fairly smoothly. Returning just as smooth. The only problem encountered that required some time was disabling the Find My Phone function since getting on the phone was impossible and I do not use the I-Cloud for anything but will start now. Other than that extremely happy with the process.

2nd time Google phone could not use phone cause could not hear either way. Talked to Verizon sent me to Asurion. Told me what to do and it was replaced again. It is my grandsons phone and he needs it for school cause he syncs with Google computer he uses.

Return was prompt, no hassle to get the phone replaced, by paying the $200 fee. Have Verizon 10 years, first claim I have ever had. Other companies take into consideration, and pro rate the replacement fee based on amount of claims filed. So, I do not know if this is a Verizon issue or an Asurion issue.

After having an insured iPhone 8 Plus for three months, the screen broke. Verizon told me to contact Asurion for a repair. It took an entire day to get the paperwork filled out to Asurion's satisfaction. After that, they told me that they could not repair an iPhone 8 screen (phone too new; screens not yet available). Upon asking where their nearest repair facility was, I was told a city about 500 miles from my home. They volunteered to send me a new phone for the $200 deductible. I called a local tech repair company. They said they would repair the phone's screen for $100 and it would take about 15 minutes. What is the Asurion insurance for? I cancelled it.

Thanks to the Verizon employee, this was a piece of cake. Will recommend to friends as this process was painless and efficient. The box came and the instructions were simple. Even though I thought I had turned the find my iPhone off, I received an email telling me to do it again, which was also easy.

The Screen broke because the phone was dropped. Filed a claim online and the website was very easy to use. The replacement phone was received fast and the broken phone was easily returned with a prepaid shipping label. Very satisfied.

The claim was very easy to process on the website. Received my replacement phone on the next business day, fast and easy. There are a lot of other insurance options offered out there, I feel like Asurion may be the easiest to deal with while being competitively priced. I would definitely recommend them to others.

Great experience! Replacement was quick and painless. This was my first time having to use this service and I am very grateful that I had it. My son broke his phone after having it for only 30 days and we got it replaced in no time. I couldn't be happier.

About a month ago I had my purse snatched in the city. Aside from the trauma of the actual event and the inconvenience of replacing ID’s and credit cards, etc., my phone was gone as well. I work in real estate and my entire work and personal life were interrupted by this event. After contacting Asurion, they overnighted me a replacement phone and I was up and running again within 24 hours. Having this coverage helped me immensely!

Replacement phone - This rating is for Asurion not Verizon. Asurion did very well... Not happy at all with Verizon. I went to a local Verizon store (Streets at Southpoint). They switched or did something with the sim card but could not transfer data. The individual that I dealt with told me to go to another store that had the "cord" or wiring and computer/program that would be able to complete the transfer. It took me a couple of days but I did get to another store. The individual at this store told me that they no longer did that (data transfer) at any store. She then gave me a sheet with directions to download something or some app and do it myself. I tried that and my old phone said that it was no longer in service. In short I have not been able to transfer any of the data from my old phone to the new. I'm pretty sure that my contract with Verizon is "up" and I'm going to switch to another vendor.

I was robbed my iPad from the car together with a stylus pen and a brand new AirPods. Unfortunately they don’t insure the last 2 items (I don’t understand why?, because it’s are very expensive too). Even though they’re a Great insurance to have. They replace my iPad by the next day I’d call. I was able to download all my information, pictures and music from the cloud and feel like nothing happened within 24 hrs. Literally I have peace of mind having Asurion insurance. The best expense/investment I have.

This was the 2nd time in 2 months that My phone had to be replaced. This time, just as I was putting my screen protector, the phone slid out of my hand and fell face down on the floor, cracking and chipping the screen. I went online, filled out a claim form and had my phone within 2 days after the call. I was worried because I had just had to get my phone replaced a month and a half prior. They were quick, no haggling, and just got it done.

Since AT&T bought DirecTV, it has went downhill, the protection plan for your electronics is a joke, more like a RACKET. What they replaced for me on something was NOT NEW, defective and was nothing like what I had. They tell you what you want to hear and then lie to you and AT&T is just as bad.

I had a great experience with my new phone. Customer service was great and friendly! I would definitely recommend Verizon to anyone that is wanting a new phone. It was a pleasure working with all of the reps. Thanks again for a great experience! Once again I had a great customer service. Thanks again, have a great rest of your day!

The service was excellent with a fast return. I will recommended to my friends and families. Thank you great job. My son was really happy how fast he received his phone back. I have Verizon Wireless for my phone carrier and every time I had a issues with my phone Asurion is always been there.

My experience with Asurion is second to none. We are very impressed with your customer service and expediting the replacement phone(s) to (us) so quickly, was especially great as (we) were without (both) working phones insured by your company. (We) thank you so very much for all your help in this matter.

If you purchase an iPhone for 500 bucks and pay 50 bucks of insurance per year. That's 600 bucks. Then when you file a claim and you charge 150 for a replacement that cost 25 dollars to make in China. That feels like you've been robbed. Paying that much it ought to have free replacement for as long as you pay premium.

My daughter lost her phone and luckily I had phone insurance through Asurion. They replaced it very quickly. 100 percent satisfied no hassle!! They sent me a new phone and inserted the new SIM card and had her phone working within an hour. I wouldn’t buy a phone without getting their insurance.

Phone was lost on a Saturday nights and my replacement phone was in the mailbox on Tuesday. It was replaced in less than 48 hours after speaking with customer service. Quick and expedited shipping was used. I was very happy with the service I received. I would definitely recommend to a friend or family member.

I had a cracked screen and I had a new phone within 2 days of my claim. I never had insurance before, so glad that I had it on this phone. Called customer service and the tech was very helpful and told me what I had to do and what the insurance covered.

The process was simple and quick and easy to understand by doing it online. So far, I have been pleased with the condition of the replacement device I received. I would definitely recommend using Asurion to friends and family in the future. I made a call to customer service and even the rep was super friendly and helpful.

My daughter dropped her phone and severely cracked her screen. I made a claim and my daughter had her phone the next day. I couldn’t believe they got it to me so quickly. Thanks for the hassle free exchange??? It put a smile on my daughter’s face because she was able to reconnect with her friends.

Thanks for helping. I didn’t really want to pay for a phone that was stolen but it was better than paying full price for another phone. You made it much easier to get thru the process because the Verizon wireless men were a bunch of **. Thanks again.

I was very satisfied and pleased with the quick service received regarding my claim. The process to getting my phone back in operating condition was so simple. I received my replacement phone the next day and was able to set it up easily. The process to return my damaged phone was simple as well.

The phone replacement I was sent froze and was unusable within 15 days of receipt. I called, went through tests on the bad replacement, and was promised a new replacement where I was staying in California (not my home address) and given a specific date. A day later (when the phone should have been on its way) I received an email saying I needed to complete my request online. I responded to the email that I had already completed the request. I heard nothing in response and the phone did not arrive.

The process to file a claim was simple. Unfortunately, I received a refurbished phone that does not hold a charge for more than 12 hours and freezes up constantly causing me to have to reboot it. While I continue to pay the "new phone" price, I'm not happy with this part of the experience.

When talking to the rep he was very helpful in helping me get my phone replacement. They told me I would have it in a matter of 24 hours and I received it on time and didn't have any problems activating the phone. Would definitely refer to a friend to have Asurion as their insurance provider.

Contacted Asurion, fast response and great service replacing the broken phone. Replaced phone was received within 2 days. Great service, thank you. Nice doing business with such a reputable company. I wish all companies that do business like this would in fact do as much as they did for me.

It was very easy to send in and replace my broken phone. We were very pleased with the process. It was a little more expensive than I expected it to be so was disappointed with that piece of it. The only other issue was the key to unlock the SIM card was missing so I still had to go back to the store.

I made my claim on their website and received the new phone the next day. They included detailed instructions and provided me with a return envelope to send the damaged phone back. Then, they even emailed me to confirm they received the damaged phone. Great experience with absolutely no hassle!

The company was very timely in getting back to me and sending my replacement device, which has worked great! Thank you for your help and timely response. I would definitely recommend Asurion to a friend if they were to ever need a replacement phone. For me, the company was very easy to work with!

iPhone was lost. Filed a claim and it was approved and in the mail in just a couple of hours. Didn’t have to wait long at all. Overnight shipping. Had a replacement the next day. I appreciate how expedited everything was. I didn’t have to worry about the inconvenience of not having my phone.

Processed claim online. Very efficient with claim filed and replacement item was received quickly. Tablet received is exactly what I lost and works great. No defects. Worth the insurance premium. Would recommend this service to others purchasing product. Thank you for your service.

The representative helped me in more ways than I needed! So knowledgeable! So friendly! And so polite! Thank you!! Very happy customer! Hopefully you guys won’t hear from me again! I plan on protecting my Phone so that I won’t have to pay for another! Thanks! Thanks! Thanks! I greatly appreciate your time & service!

Over the years I have dealt with a phone being damaged and in need of replacement and then later losing my phone. Both were emergencies and having my phone insured through Asurion was a lifesaver. In both instances a replacement phone identical to the original was sent immediately. The process was extremely simple. I highly recommend this coverage.

Needed next day delivery. Took 3 days and didn't make it to me until 8pm at night. Not good for business. It was a pleasant surprise to receive a brand new phone, and not a refurbished one. Perhaps using a carrier other than Ups might have been better. Thank You!

Your service was prompt and easy to use! Though I hope I do not have to use it again (hopefully no calamities will befall my phone), I will not stress if I do. The directions were simple and I was kept updated about the progress of my claim in a timely manner!

Thank you for a very fast turnaround time on replacing my lost phone. No questions asked regarding my mistake to leave a phone on the floor at the airport. Thanks again. If mine ever turns up I will return it per the agreement. I will recommend to friends to have their phones insured as well.

Thank you.

After contacting Verizon about my phone, the replacement was ordered on a Saturday afternoon and I had the new phone in hand by Monday afternoon. The package contained a prepaid shipping container to return my old phone, by just dropping it in the mail. Fast service and hassle free experience.

I broke my phone and went online looking for what to do to replace it. The Asurion website guided me step-by-step through the process online, it was easy, quick and I had my new phone the very next day. I was very relieved to have a brand new phone in my hand within twenty-four hours. I was shocked how quickly the phone arrived. Very pleased with the simple process.

My puppy got ahold of my phone at about 4 pm on a Saturday evening. It was not working at all so I rushed it to my Verizon store to see if they could salvage it. They could not revive it, so I placed a claim. My replacement phone was shipped that evening. It was delivered before noon on Monday. I could not be more pleased.

I have used it a few times and every time it’s been fast and simple, very very pleased at not only the fast service but of how very friendly all of the people have been. Thank you for all you do in making sure that the customer is satisfied and happy.

I had an issue with a damaged phone and I took it the store first. The sales people were helpful in assisting with filling out the paperwork for Asurion, in which I insured the phone with, and the rest was to the say the least, was prompt and hassle-free service.

My son fell in the water with his phone. I was able to file a claim online and the new phone was here in 2 days with a return envelope and a new charger to boot!!! Excellent service. I do wish the 'co-pay' was a little more reasonable, but the service was outstanding.

This was the most difficult experience for something I pay for. I call in to place a claim for my Samsung tablet. I was asked to answer some question that's was supposedly public record being a victim of identify theft. I couldn't answer those question and csr became irritated. I told her none of those where things about me. Ask how else I could verify my identity. I was told I would have to wait for something in the mail. I called Verizon my service provider. They tried to call back after she verified who I was and they wouldn't accept that. Finally I would told to email my Driver License and another form of ID. I was not happy at all about the hoops I had to jump through to get the service I pay for. I don't know if it is because Asurion is the insurance company for all cell carrier. I have dropped my coverage. I would rather buy a new phone than have to jump through these hoops ever again.

The process was easy and the phone was replaced next day. Only reason for the 4 stars instead of 5 is because we could not get the exact phone we had. The iPhone we had was red and all we could get was rose gold (it was for my son). He doesn't really care for the color (it's pink) but is happy to have a phone again.

My granddaughter's phone was dropped and the screen was broken. A replacement was quickly sent, but shortly after that one just quit working. A brand new phone was again quickly sent and is working perfectly. I am so pleased with the care and concern and immediacy in which the situation was handled. Was all very much appreciated! Thank you.

Device was lost and needed replaced, I was impressed by the speedy service. Thank you for such good service. The device now works great and I'll be sure to recommend this service to many others. So be sure to keep up the great service and customer service is key.

The staff the I spoke with both times were friendly and very informative. They generally showed concern regarding my issues. Great team support. I love the fact that I don't have to constantly rephrase to different associates my concerns. Keep up the great work and have a wonderful NEW YEAR.

I have filed 2 claims for myself, phone and iPad in addition to helping my boyfriend because of his language barrier. The customer service is so disorganized and uninformed, not to mention half of them are jerks! I have been repeatedly hung up and dropped calls with no call backs. I have been giving completely opposite information on each call. Most of them didn't even know what department to send me to or how to help. The worst part is sending devices out through UPS, but they pay the carrier a cheaper price to leave. It at a local ghetto gas station for pick up if you are not home.

Asurion was very helpful, quick, and thorough with my issue. Making the claim was easy and fast, I was without a phone for less than 24 hours. The online claim form was easy to fill out and understand. They made my experience with them enjoyable. I appreciate all they did!

The process online was super easy and the phone was delivered quickly. It would be nice for the Verizon stores to have a kiosk or a way to assist the customers with the process of establishing a claim. But that is my only complaint. We figured it out online and were to figure out what was needed to get the process started. Thank you.

My phone accidentally fell out of my purse onto concrete and my screen cracked. My screen was cracked really bad from being dropped. When I called Asurion they sent me a replacement phone the next day. Verizon helped me transfer everything and then I sent my broken phone to Asurion.

I am horrible with my phone, so I need replacements often. The customer service is awesome every time! We have never had a bad experience when calling in. They have even waved the shipping fee before. We would recommend purchasing to friends, and we will definitely purchase for future phones.

When I received my new phone, we had some issues getting it going and restoring my contacts. Still working on all of that, but very glad to be reconnected with life and glad I had the insurance. The Asurion folks were great. I wish I had remembered about the deductible, I had already canceled everything by the time I went online to work on the phone. That was the delay in my case, had to get a new ATM card in order to process before my phone would ship. But everything was saved when I went back to complete, that was nice, not having to start over. Thank you.

My phone was either lost or stolen. Asurion provided excellent service! The claims process was easy and expedient with no hassles. Asurion acted quickly and responsibly in providing me with a replacement phone. I was 100% satisfied with my claim experience. The cost of the coverage is well worth it.

I dropped my phone multiple times, but ultimately damaged it beyond repair and functionality. I am so glad that I had Verizon's total protection coverage for the phone (for all three phones on muy account, actually). Asurion replacement damaged phone more easily and quickly than imaginable. I highly recommend Asurion's device protection plan.

..Asurion made good. My phone was broke. Ordered a replacement through my insurance. They sent me a phone that didn't work. Contacted them again to send me another. THAT one wouldn't work. So... third time and super frustrated. They sent me a brand new and one level up phone that has been perfect since (knock on wood)! Thanks!

I'll be honest, I have been paying for this insurance for 2 years and was ready to cancel because I never thought I would use it. Then, my iPad gets stolen, and I was unsure how to replace it. Remembering I have the insurance, I called to see what device they would offer me. To my surprise, they upgraded my device to the most recent one instead of offering my discontinued old device. It was so hassle free and easy, it was well worth having. They are amazing, and I highly recommend them to anyone.

I had to file a claim for a replacement phone. It was easy and phone arrived within 24hrs. Send broken phone back and that's it. I did this all over their website, took me all about 10 min. It's well worth the insurance I pay monthly. I liked that I had the option to choose between a screen kit or replacement.

This service we had was great. We had to replace an iPhone seven and when I called to get the information on doing it the people very good and helpful on how to send The old phone back. The new phone was sent out immediately and the service with your company was great.

From the moment we contacted Asurion the service was outstanding. Everything was explained step by step, once all the paperwork was complete we received another device the next day. We could have been more pleased. We would recommend Asurion to anyone who has a mobile service. We were introduced to Asurion through Verizon.

Screen of the phone would not come on. Took it into Verizon. They could not get it turned on either. We used our insurance and got the phone replaced overnight. I was very satisfied with the service of Verizon as well as the insurance. Getting a new phone overnight was amazing.

Replace shattered glass - After waiting over a week I called and then the replacement phone came in a couple of days. New phone!!! Gold color instead of silver. It works great. The glass on my old phone kept spreading as the crack grew bigger and bigger. I put clear packaging tape over it.

Easy process and very quick in getting the replacement phone to me. New phone was either new or refurb, but could not tell the difference. The only thing missing was a reminder that LG has a direct phone swapping app that makes the new phone identical to the old. I forgot, but still was a good experience.

Device Would not power on at all. Fixed quickly. Professional attitude. I like their willingness to teach me little tips every time I go in the Verizon stores. They even went with me to my new car and showed me how to sync the phone with the hands free system.

Was a very easy experience. Had no problems getting through the online forms, my new phone arrived in a timely fashion. Returning my broken phone was just as simple. The instructions for the whole process was simple and easy to follow. I would recommend Asurion to family and friends because it does save you from having to pay for a new phone which is quite expensive.

Replacement of our Samsung phone was easy and fast. In this instance, it went without a hitch and turned out great, especially since we had my son's stuff backed up. We could do everything ourselves without going in to a Verizon store for help. Knock on wood, so far so good.

My daughters iPhone was broken. Yes it was finally replaced. But only after we went through a drawn out process of affidavit, upload I.D., do this, do that. What a horrible hassle. I hope my note5 lasts forever, as I can't see myself going through all that nonsense again just to replace a phone I pay insurance on every month! Terrible process to have to go through. It's a cell phone not a Lamborghini!

My son lost his almost new phone while pumping gas at a local station. He kept going back but it was never turned in. I went online and reported it and the next morning his replacement phone was in our hands. It was delivered directly to our home less than 24 hours after being reported lost/stolen. Fantastic service!

I have a Samsung smartphone and the charging port was damaged. The customer service rep at Verizon connected me with Asurion. Let me tell you that the Tech at Asurion, assured me that I would have a new phone within 24Hrs. I have the new phone now which is in my possession. That is why I would always represent your company in a very positive light...

Asurion's customer service did an excellent job helping me by phone in the replacement of my broken cell phone, I received my new cell phone in 2 days. I recommend this insurance for all cell phone users. I presently have this insurance on all my cell phones through Verizon. Thank you again for your service.

Asurion was quick and very helpful. Talked me through the whole process and was patient with all my questions. My new phone was sent to me the next day, so I was back up an running very quickly. Would definitely recommend to friends. They made an irritating experience, not so bad.

Asurion provided excellent customer service and amazingly fast shipment. My new device arrived less than 18 hours after I called to make my claim to replace a defective insurance replacement. (That original replacement also arrived super fast after an online claim process that was very easy). Thank you for your wonderful service.

Very professional and understanding of the problem I had. Received a new phone within the next day. Very easy to hook up with step by step directions. I am a very pleased with the associate I had. She very helpful. It is hard to find good customer service anymore but you guys nailed it. Great job.

I have had to use my Asurion two times and both times I have had a positive experience. Very Happy with customer service. I think the cost of the insurance is well worth it. I will be glad to tell other people about them. Asurion sent me a new phone both times and that has helped me.

I was very happy with the service I received and the ladies on the phone was very helpful and polite. I was satisfied with my phone that replaced my phone. I was also happy at the speedy service. I would recommend using your service. I would like to thank you.

The rep at the store assisted me with calling the help center for problems with my phone. Both reps were helpful in taking care of the problem. The issues were resolved quickly and effectively. I am very pleased with the results. I appreciate the help and service from the store rep and phone rep.

Total satisfaction with our call and service. Well done! From our initial contact we had friendly and competent service. It was amazing to encounter in this day and age of “hurry up” service to have the total opposite. Every question was answered and gave us peace of mind. Thank you!

Definitely you have your device within 24hrs after completing the claim and always on time when it is delivered. I've replaced a phone probably 5x since July 2016 and have never had any problems after completing the claim and all. Need to include other options when replacing the phone besides the case & home charger. Need to add like screen protectors, car charger as well.

Didn’t confirm until around 8 - 9 pm on a Friday night and received the replacement phone by 10:30 the next morning. I was floored by how quickly it arrived and it was a Saturday morning. The phone was the same make/model. The help on the phone was great and they really seem to try to make things easy.

FedEx lost the first replacement for my sons phone and Asurion was quick to get another to me. Thank you for first class service. The Asurion representative was very helpful and respectful on the phone during our conversations. I am very thankful this insurance service is available and the ease with which we were back online with Verizon.

Exceptional customer service from the representative. I was able to return a faulty device with ease. Thanks again for expediting my new device and resolving the issue. I will recommend Asurion to others based on my experience. The new phone works great and I am not having the same issues I previously experienced.

Was very quick and easy to use not to mention I had my phone within 24 hours after my claim with no questions asked. Glad I did not have to stand in the line that Verizon. A + service. Hope I do not have to use it again but if I do I will not hesitate to use again.

Your company was very prompt on getting me a phone. But I am having problems with this replacement phone. When I use touch feature the screen will not respond. I hope that your company can help me with this problem. I was very impressed with how soon I had another phone.

I had to submit a claim for my son's phone. I was able to complete my claim on a Saturday night while we were out of town and he received his phone Monday afternoon which was helpful because it is our only form of communication when he is at school super late. Phone works amazingly well. We have chosen to warranty other items with Asurion as well!

We purchased this coverage via the AT&T Mobile Insurance program with Asurion. We called to have a cracked screen replaced and they had no options available for screen repair in my area (Atlanta metropolitan area) so they offer to have my device replaced for a $168. Why buy screen repair coverage and then the third party vendor gets to collect the premium for coverage and then just opt out of providing the coverage they have listed in the agreement. Sounds like fraud to me! AT&T should have a reputable third party vendor for these type agreements. The customer service agents at Asurion offered rotten customer service!

Screen was cracked and you guys replaced without a issue. It was awesome. The quickest I have ever had a warranty taken care of. I will always put a warranty on my phone if it is with this company. So with the deductible cost less than having to buy a new phone.

Asurion was able to act fast and guide me through the needed steps to replace my phone and the staff on phones where very polite and patient and willing to explain and answer any question I had. Then the delivery itself was very fast. I placed the call late at night and still got the phone by the next day. All in all great experience.

The process was quick and smooth. I would recommend your service to anyone who has an expensive smartphone. My kids and I can be rough on devices, but it's nice to know our back is covered by your insurance. With 6 devices on my account, it would be very pricey to have to replace all of them without insurance.

You saved me!!!! The best insurance ever. Helpful and easy switch. Thank you. I will always have insurance on my phone. It’s impossible not to accidentally drop it, and you definitely took good care of me. Thank you. Thank you.

I had a very good outcome with you and had great service! We did have some trouble with the find my iPhone part of it but after contacting you, your staff was helpful in resolving it! Thank you very much! I appreciated having the insurance and won't go without it.

The service was great. They were very courteous and understanding. Item was replaced effortlessly and quickly. We didn’t have to send broken item back, could just throw away. It is great to have this as a back up just in case something may happen to your product. I definitely recommend buying the Asurion insurance. Thanks.

I lost my phone and submitted a claim and received my new phone the next day on Saturday. It was great and easy claim. I was surprised that I was able to make the claim on Friday at 4 PM and receive it in less than 24 hours. Thank you for the great service and quick timely response.

Device was inoperable / replacement was within 20 hours / very helpful agent. The device is a part of our daily lives & would be missed by our family. Thank you for your excellent service!! Would always recommend your company to a friend. Very pleased & wish you a happy New Year!

I Have used this insurance in the past and I will continue to use it in the future. The paperwork you have to fill out and print and sign and resend sucks, it was a lot more complicated than in the past where everything was just submitted over the internet. On the other hand I love the prompt, fast service and delivery is what I got when my claim was finally done.

I had an accident with my phone, involving water. I was able to turn my phone in and get a replacement within hours thanks to my insurance. The deductible was reasonable, as was the whole process! I was relieved to get a “new” phone so quickly, and be able to transfer my data so readily.

Everyone was most helpful. They even extended the time we had to return it. My granddaughter has 2 small children and it took her awhile to get it to the point where she could return it. She lost the envelope and was sent a new one. Our experience overall was well beyond my expectations.

Asurion was very helpful with replacing my broken device!! They were very easy to work with! I really appreciated how quick and easy everything was! I would definitely use them again as well as recommend them for a friend! Thank you for everything! I really appreciate you and how much you helped me.

Within 24 hours of my cop car burning up with my phone in it I had a new one. I use my phone during my work in patrol everyday so it’s very important that I have it with me. Thank you for the awesome response time and great service. Only if my car was replaced that easy.

New phone came very quickly. Everything was very smooth. I sent in my old phone and they received it no problem. I do wish that it did come with a car charger as well. I had to purchase this on my own. Otherwise I would do this again because it was so easy. Thank you.

Fell on the ice and when I hit the ground, phone in my hand hit the ground and damaged the lower corner. Phone worked for a short time and it started to flash and not stay on. Filed a claim and Asurion sent me a new phone within two days. Was skeptical at first, but I am happy with the results. Thank you!

It got a bit confusing because there was 2 different claims but in the end it worked out. At first they couldn’t find the paperwork I sent and I had to do it over again. And I gave in my credit card more than once and so I was worried about that but in the end I received my phone.

Thank you for handling the troublesome issues of people nowadays. I wish people wouldn't steal and make people lose what they've worked so hard to get. Thank you again for replacing the items the thieves have taken from me. From the bottom of my heart thank you. The shipping was so fast. I really appreciate it!

I filed a claim 10 days ago. I checked the status online periodically, but it stopped updating after 2 days... funny, that's their suggested turnaround time. Now that I have been calling daily for 4 days, I am told that they cannot verify my account while my provider is processing my next invoice? They have no outbound communication other than approval or rejection of the claim... for the past 4 days the customer service reps assure me that I should get an email "tonight/that night"! I realize that my claim occurred during the holidays, and I think I was reasonable in leaving things be from the 23-26 of December... but my file still says "resolution by December 22" and the reps when I call still say I should hear from them in the next 24hrs?! Meanwhile, shards of glass falling from my screen hourly and dropped calls or I cannot answer calls because the phone is damaged. I am now just a hostage to the bs!!! Not impressed.

Lost phone and was frantic! Asurion was quick to respond with information on how to file a claim. Filing the claim was easy with no hassles or frustration. Customer service rep very professional and understanding of the situation. Made me feel at ease with the process. Replacement phone delivered next day. Great service and response time along with a great replacement phone.

I have a business phone that I've dropped hundreds of times and this last time it was dropped cracked the screen in multiple places. I called Asurion and the next day I had another phone dropped off at my office within 20 hours. They told me I would have a 14 day return policy for my old phone but unfortunately I ended up taking a stateside mileage run and then a Transpac trip to Thailand. Once I return Stateside my two weeks have been up and I called them and they said, "It's not a problem since you called us. Just get it to us when you can." I can't express my gratitude to your customer service team.

So disgusted with this company. Send a product back under the warranty I've been told for over a month now 24 to 72 hours will send you an electronic gift card for replacement phone! After numerous calls speaking to numerous Representatives No Satisfaction whatsoever they just keep telling me another 24 to 72 hours. This has been going on for over a month! I've already replaced the phone, bought another extended warranty bought another extended warranty, still waiting for that email electronic gift card. This company will get a negative rating from me. Furious and livid! I wouldn't waste my time or money buying this extended warranty program!!!

Original S8+ screen cracked. Contacted Asurion after hours for replacement. Replacement arrived as indicated early the next day. Excellent!! Only complaint is the instructions are vague and not intuitive to the nominal customer. Took an inordinate amount of time to get new phone operational. Some personal information was not transferred and subsequently lost.

I have a business phone that I've dropped hundreds of times and this last time it was dropped cracked the screen in multiple places. I called Asurion and the next day I had another phone dropped off at my office within 20 hours. They told me I would have a 14 day return policy for my old phone but unfortunately I ended up taking a stateside mileage run and then a Transpac trip to Thailand. Once I return Stateside my two weeks have been up and I called them and they said it's not a problem since you called us just get it to us when you can. I can't express my gratitude to your customer service team.

Excellent service and prompt replacement delivery. Very satisfied with this service. The process was simple, easy and pleasant. The online process was quick, customer friendly and rather less complicated than I initially expected it to be. The replacement process was much easier than expected as well as the detailed emailed communications I received through the entire process.

This insurance service has exceeded our expectations! It was so easy to fill out the claim form online and we had the new phone the next day! Also, they made it very easy to send the broken phone back with the pre-paid USPS package. This process took a total of about 5 minutes. Asurion is well worth the few $ a month, especially if you are often in situations where you could break your phone.

Excellent service, quick delivery! Everything was just as promised. I was surprised at how quick and easy this was! From the time I started the claim to the time of receipt of the new phone, it was just one day! I will definitely continue to do business with this company.

Excellent service. Prompt and efficient. My replacement phone arrived the next day as promised and there were no issues or problems. Easy. The packaging to send my broken phone back was included and the return went smoothly. I was very glad to have this insurance coverage and would recommend it to everyone. Thank you.

I am extremely satisfied with the service you provide, the ability to serve clients is excellent, the way to solve each case is incredible. I do not have words of so grateful that I am with you. Continue to maintain that human quality by helping us to feel satisfied with everything you do. Thank you guys!!!

We had been on vacation and had one of our phones was stolen. Verizon helped us with the deactivating the phone and then directed us to file the claim. Once the claim was filed, the phone came the next day. The process of replacing it was easy for us to do.

Excellent service - phone replacement was quick and problem free. My replacement new phone is brand new, exactly like my stolen phone. Once I reported the phone missing a replacement phone was received within 24 hours. I recommend all to purchase mobile insurance. It works when you need it. Would of appreciated a charge cord. Other than this, great job!!

This is the first time I have had to file a claim. The experience was great. It was easy to do online and I received the phone the next day. I was amazed at how fast the phone was received. I did end up going to my local store to assist me with moving information etc., but the actual submission of claim couldn't have gone any smoother. Thanks!

The claim process was simple. Website was easy to navigate and forms were quick to fill out. Completed the whole thing in under 5 minutes. Although the site initially indicated a backorder, I was emailed the next day that a replacement phone was on the way. I received a new phone the very next day. Detailed instructions were included for returning the damaged phone and the whole process couldn’t have been easier. Although I was skeptical about purchasing phone insurance, this whole transaction proved to be well worth the investment.

My phone was stolen and after contacting the police I contacted Asurion. I had a new phone in two days sent right to my home. Then I took it into my carrier and I was back in business. Very satisfied. No questions about how the phone was lost or stolen, it was just replaced.

I called at first. Did not have the phone number for the tablet, did not even know what the tablet was called. They still started the claim. Then I found out all the info and went online to submit. Got the device within 2 days with the prepaid envelope to send the device back. AND got an email that you had received the old device. There was NO pushback, no "I'm sorry but you were stupid and left it on the back of the vehicle so it would fall off and many cars would run over it, so NO we will not cover it". How can I not be overjoyed!

Totally recommend using Asurion! I always get my replacement device super fast and it’s always in pristine condition!! I have had to replace several items over the years and I’ve always had a positive experience! Shipping and returns are super fast and easy!!! I will continue to use Asurion in the future for all my devices.

My phone was terribly damaged/destroyed. I called Asurion and they sent me a replacement within 2 days. Unfortunately, the replacement had a SIM card issue and wasn't working even when I went to the Verizon store for assistance. Asurion mailed me another phone without charging another deductible. The last phone was brand new as well. I mailed both damaged phones back. Easy and straightforward process. I received great service and a quick turnaround time.

Claims are fairly easy to file and very timely, used the internet to fill out and return forms, UPS to send and receive products, easily tracked my items without issue. My daughter had to two claims and it was no hassle with either claim. We recommend this company and will continue to use in the future. Thanks.

Great job as usual. Phone was up and working in less than 24 hours. The claim service was easy and simple. I would recommend Asurion to all of my family and friends. I will definitely insure all of my devices with Asurion in the future. Thank you again for the fast and timely service.

I had a great customer service experience. I had an issue with my cell and filed an insurance claim for a new one. My replacement phone did not work too well and started having issues immediately. I called Verizon, who kept giving me the runaround. Verizon was trying to have me troubleshoot the issue, there was no fixing the phone, it had a terrible echo, would not keep a charge, and would also change many of my spelled words. I finally called Asurion and they took care of me right away. The lady could hear the echo and understood my frustration. I had a new phone the next day, thank you

After my phone was stolen I contacted Asurion to order a replacement. The process was simple and I received my new phone in 2 days. The new phone came with a sim card already installed and after contacting Verizon my new phone was up and running. Thanks Asurion and thanks Verizon.

When I accidentally "drowned" my iPhone by placing my purse with the phone in it, on a touch-sensitive sink, my purse filled with water, dousing my iPhone. I was really glad that I had insurance on it. I very much appreciated your service in replacing my "drowned" iPhone. I was delighted to receive my replacement phone the very next day as you promised. I would have been lost without my phone.

Very pleased, and received my replacement phone in just a very little amount of time, after losing my phone, and no one returned to me. I called and within 2 days my new phone was delivered to my doorstep, and hassle free. I am very happy and satisfied.

I called About the issue and it was between one and 2 PM our time and they had the phone to me the next afternoon and I was back in service. Very professional courteous service. The representative was very helpful friendly and kind. They did not have the iPhone 6 anymore so I ended up with a 6S And it works fine. The only thing I forgot to do was back it up to the cloud before I switched it over. Very easy to do.

My work tablet screen was damaged on a job. The tablet was unresponsive. I contacted Asurion. The warranty process was very easy and quick. I received the replacement as promised (24 hrs). I received email updates throughout the process and for delivery notification as well. The return of the damaged one was also very easy. Asurion customer service was very professional and courteous. Thank you for a pleasant experience.

I received my replacement cell phone very promptly with no problems. The directions for returning the old damaged phone were very easy to understand and follow. The replacement phone works great. I think the only negative thing about this “insurance” for our family cell phone plan is that after the monthly cost and the whopping $200.00 charge to get my phone replaced, there really isn’t a huge savings there. But I guess it is peace of mind and at least my phone works now.

I am a consumer. I do not belong to a non profit or profit organization. I was skeptical at first to have my device insured. After a lengthy explanation of the Sales Representative I decided to take out this insurance I am very happy I did so. My device was recently damaged and I called Asurion for replacement. Within two (2) days my device was replaced. No hassle. I can highly recommend this Insurance to anyone, It is worth every penny. In addition the efficient, knowledgeable and friendly professionals made it a pleasure to be dealing with.

You all gave me hope when you said you all would be able to fix my sunglasses that were messed up by my toddler. My glasses were a discontinued product. I was very worried that I wouldn’t be able to get them fixed. I am very grateful and satisfied with you all work. Thank you so much.

When I opened my MiFi case prior to vacation I was devastated to find my screen cracked. Here I was heading on a 14 day trip which included over 3000 miles of driving and I didn't think I would have a device to keep my children occupied on our long journey. Asurion accepted my claim and shipped me out a replacement device to my hotel overnight so I had it prior to heading home. Great customer service!

Asurion is the best. We have, unfortunately had to replace 3 phones on our plan this year, and we are always surprised how efficiently and quickly we receive our phones. Also, it is so quickly understood the process and the amount it will cost us. With the amount of phones on my plan, this had been a God-send. Thank you!

I like the online application and process. It's easy to follow. The phone was stolen on Saturday night while staying in a hotel for a wedding. I started the process of getting a replacement phone, on your website on a Sunday night. I received a confirmation email that night in the time frame promised. The new phone was shipped & received on Tuesday. Excellent service!!

The reps at the Verizon store were not able to explain the replacement procedure. I brought in my broken phone and they handed me a brochure, but it was pretty obvious that they weren’t familiar with the process. The written information contained a phone number. I called the number and it directed me to a website. The website asked me for basic information. It was fairly straightforward until the part about turning off “find my phone.” There is a threatening message about a $500 fee if this step is not completed. Since my phone was unusable, I couldn’t turn off this feature. The website used to process the request doesn’t actually show you how to turn off “find my phone” in this situation. Instead, it links you to an Apple website.

Very straightforward process by phone to get the new phone on its way. The new phone arrived within 1 day and the replacement phone came with very simple and easy to follow instructions to return the damaged phone and to ensure that we had deleted key data and the FindMyPhone software.

I am currently on my third phone from Asurion, and each has had a problem causing me to return it. They finally agreed to ship me a new, instead of refurbished phone, but that was three weeks ago. I cannot make calls on my current phone or use the GPS system, which is causing a significant daily hassle. I've tried to follow up using their online customer service live chat, but that department is unable to help me for some reason. Because my Asurion phone cannot make phone calls I have been unable to follow up with the number they provided. I strongly recommend avoiding Asurion; absolutely terrible product and customer service.

My phone broke. I called and answered a few questions and I got a new phone in the mail two days later. It was the easiest thing and the representative on the phone was very nice and accommodating. It came with a new SIM card too. This process was quick and easy and I was relieved.

I got my phone the very next day and it works perfectly! Very pleased with my experience! They were very friendly on the phone. I had absolutely no problems with the people I talked with! I was expecting rude people but they gave me extremely friendly service! Very pleased with them. I will recommend them to anyone! Thank you!

We had to replace our daughter's phone while away at college. It was quick and easy, even from across states! Thanks for the simple instructions and return shipping envelope! We appreciate the efficiency, simplicity and transparency of our transaction with Asurion. Will continue to utilize your services if needed in the future.

I spoke to a customer service rep. They were very helpful and quick. They had the tablet here within three working days which was great, considering the holidays I know shipping was pretty quick otherwise. They upgraded my tablet because other tablet was outdated. That was nice. It only cost 20. THANK GOD FOR INSURANCE. THANK YOU VERY MUCH... HAPPY NEW YEAR.

I accidentally cracked the screen on my Samsung Galaxy S7 Edge. The claim process was easy to do online and I received the replacement phone the next day! The whole experience was efficient. I was very pleased with how everything was handled. The return of the damaged phone was easy too.

The whole process was quick and easy. Very impressed with how quick it was and how friendly the staff was. Would highly recommend to anyone looking for phone insurance. Will continue to use this service as needed since my husband is fairly rough on phones.

I submitted an insurance claim because I had broken my phone. It was a simple and easy process to fill out the insurance claim. My new phone arrived two days later in the mail. I was impressed how quick this entire process was! I would highly recommend using this service to my friends.

Service was great. I think the threat of a $500 fine for a mistake is very excessive. It is mentioned so often that it adds stress and anxiety to the process. Maybe you can come up with a better process that doesn't make the customer feel like they have a gun to their head... That's not good.

This was the third time my family needed to replace a damaged electronic device and the service was excellent each time. Quick replacement after filing the claim. No hassle and no delays. I even bought 3 Major appliances through JC Penney because they offered the same coverage. Now, when shopping for products that need insurance, I look for Asurion.

My daughter's phone broke, so I contacted Asurion about replacement. The new phone arrived within 2 days, and we were very happy with the service. (I'll note my daughter was extra happy because they upgraded her from a slider "dumb" phone to a nice Android for only $19 "replacement".) I'd highly recommend Asurion.

Processed my claim over the weekend and I received replacement device in a couple of days - very happy with the service and would definitely recommend. Throughout the process updates were provided so that I was constantly up to date with the request, and I could also access this status through the online portal.

My iPhone was stolen from the gym. I called to report my phone as stolen once I have looked everywhere for it in my gym bag. Much to my surprise my claim was filed & processed within less than 48 hours I had my (replacement) phone back!!! Great job Asurion!

Called with claim, very easy process and quick. Within an hour, all was taken care of and the new device was delivered next day. Instructions to activate new device were easy to understand and it was up and running in less than thirty minutes. Whole process was painless and very quick.

Super easy process from beginning to end. Made a super frustrating and inconvenient phone situation tolerable. From submitting the claim to receiving my new phone I had absolutely zero issues and it was super quick! If you don’t have this service/coverage you will regret it when you actually need it!

Asurion answers quickly and sends out a phone promptly. The speed in which this is done is great since I do a lot of work on my phone. Unfortunately, you still pay a decent amount for insurance and a deductible to get one. I only wish the phones were nicer. Since they are “like new” they can have issues that interfere with the phone screen or battery.

The insurance process to replace my son’s phone which was cracked front and back was flawless. The rep who assisted me during the process was very knowledgeable as well as polite and professional. The replacement phone was in hand by 10am the next day. The entire process was seamless from start to finish.

I put my claim through online and I was directed to print out a form fill it out and fax it over with my ID. I did that, then I got an email back saying that the ID number that they give me belonged to a man so then I had to call up and tell them what happened and then they rectified the problem. So overall I guess the service was ok. Mistakes happen, people are human. At least they were able to fix the problem quickly.

I initially filed a claim because of a cracked screen. The replacement phone had issues with the microphone and speaker. Callers couldn't hear me and I couldn't hear them. I called Asurion who suggested a factory reset and waiting 48 hours to see if it resolved itself. I called back a couple days later after that didn't resolve the problem. They offered to send another replacement to be delivered next day. It only took about 12 hours from the time I called until I had the new phone in my possession. This phone works perfectly.

My experience was great! The representative on the phone was very helpful and courteous. My daughter's replacement phone was sent next day!!! She is a college student and 3 hours away from home!! You made this mom very happy!!! I would highly recommend using this insurance to anyone who has a phone! Thank you!!!

Pleased with how quickly we received the replacement; however, it was loaded with an invalid SIM card and that presented us with a whole different problem. Customer service was not very helpful with this. Spoke with two different representatives and ended up needing to have our carrier take of it. Too much time wasted on this.

My daughter, a college student, had an iPhone 7 with a bad SIM card reader. She couldn't make or receive phone calls or text messages. Went to Verizon store where phone was purchased when she was home over Thanksgiving and started return process. New iPhone sent within two or three days so that she had it when she returned to college. Return process of old iPhone very simple and easy. Worth the money paid for the insurance.

Quick carefree response... It would be difficult to come up with anything to improve your service better than it is right now. One simply completes the claim form, files it and once accepted voila a new phone is dispatched to your location. The model chosen to replace my old phone far exceeded my expectations. I would highly recommend your service to anyone. Thanks again.

I had a new phone in no time, customer service was very pleasant, answered all questions and have a friendly website. Free shipping. Offers good insurance packages if you have multiple devices in the family. However, could lower prices on their deductible, but definitely is inexpensive to buy a new cellphone.

August 2017 I called in to AT&T to start the process for a replacement iPhone6. I received the replacement which was a refurbished phone and was charged the deductible of $225. Two weeks later I got my non-working phone in the mail with a letter saying there was physical damage and they would be charging me the full price of the phone. Why?? I could submit a claim for a damaged screen and just pay the $225 instead of the $699 for the replacement phone. NO ONE offered this option and circumstances in my life left this undisputed. I figured at least I would have a working phone and the warranty.

My phone was damaged! Chaos ensues! Thank heaven for Asurion! Their representatives are courteous and knowledgeable. My crisis was dealt with quickly and efficiently. New unit arrived the next day, Data and info transferred, back in business with the minimum of stress. This service is worth every penny and I recommend it to anyone talking about how much of their life is tied up in their phone!!

The person that took care of me was very pleasant and seemed to be very concerned about the problems I was having. She asked questions and got a lot of details and went back and forth I think in order to get answers and worked hard at it. I am very satisfied and I think you are a very good company. Thank you very much.

I first talked to my service provider about what I can do with my insurance since I'm on a payment plan paying a bit extra every month so that I can pay my phone off. He told me all sorts of things that turned out to just not be true. I talked with someone from Asurion for like 5 minutes and was assured he was wrong. Paid my deductible. Waited for my phone to come in. And that was that. Painless, unlike dealing with Verizon.