Asurion Reviews

Thank you for your help. It took a long time but Austin stayed with me until completion. Thanks so much for your help. My phone got smashed by many cars on Thursday and by Monday I was set up with new phone.

I forgot the names of the men who had helped me but they were both AMAZING! From start to finish they were beyond helpful. The man who helped me submit my claim was very quick and explained everything to me in a thorough manner and the man who helped me set my new phone up was just as great! I received my phone the very next day and was very impressed with their customer service????

Asurion was great, they were able to ship my phone the same day after after I submitted the affidavit forms. The even upgraded my phone, I had the Galaxy Note 8 plus and they send me the Galaxy Note 9 plus. 5 stars.

Had a great person on the line, who was very helpful with my issues. One of my replacement phones didn't come with a return label and the representative was able to send me another one. They were friendly and quickly was able to assist me with my issue.

I cracked both sides of my iPhone x. The site said only a tech could repair, if you have a problem, call. So I called to make sure that a tech could repair front AND back. They sent a replacement within 2 days. Had problems with replacement not having sound. Fixed with one phone call. Very Pleased!!! Each person I talked to was very sympathetic because they too had broke their phone.

My replacement phone arrived the very next day after my claim was submitted and, they offered excellent help in setting up my new device. I was also made aware of many other benefits I had and I was not aware of. Amazing service!

The replacement phones are great. I love the service with you all. You all get the job done. That what I love about Asurion. I got it and set it all up. Everything back how it was. Now I'm happy again. My home is my life that's how I communicate. Thanks for the fast service.

Everything was speedy and great! I appreciate the quick response time, and the fact that I got my device so very quickly. Thank you and your team for a job well done. My iPad had been cracked and I called and my case was handled in 24 hours! I really love the customer service.

I was devastated when my phone would not receive calls but received a new one a few days later. In perfect condition. Thank you so much and I would recommend Asurion to anyone. My telephone help was excellent also and could not have done it without her help.

After my iPhone took a swim in the Lake, I put it in a bag of rice. When that didn’t bring light to its face, I took it to the local AT&T store and they quickly put me in touch with Asurion. They fixed me up with a phone, which was delivered the next day. The AT&T store basically set it up for me by appointment and I was able to transfer all data to the new phone. Very impressed with Asurion’s fast service and excellent customer care.

Replacement device was delivered by the second day. All I needed to do was plug both in and after they sync’d, called AT&T to swap the SIM ID and it’s been perfect. My credit card was squared away within a day of the return being accepted. Quick and easy return too!

I had a tablet with a cracked screen. The online process was super easy. The tablet came the next day. I was able to call and get it set up with ease. I recommend the insurance plan to anyone. I have always been able to easily request a new device and get it set up all from the comfort of my home. No trips to the store required.

The time and energy spent on trying to get a phone screen repaired is painful. It took at least 3 times to get a correct claim number. We just needed a screen repaired, and the claim number said we had to get a new phone because we clicked a box that we could not send or receive text messages, etc. Then when I called to explain, they canceled the claim so that we could get a screen repaired. They then told me that they do not have any screens on hand and they need to send me a new device.

Can't be happier! Received my replacement phone in 24 hrs from when I made the call. After I received it, I called back and they walked me through the steps to activate my new phone. It was truly a painless experience!

My call to you was the quickest, friendliness and most accurately handled call that I can ever remember making to file a claim. It would be great if every company in the country had your procedure for handling client call. Thanks.

Customer service was quick, helpful and thorough! We literally had our phone replaced in under 24 hours which was pleasantly surprising! I would recommend this company to anyone who owns a phone. I delayed even filing a claim for a while because I was afraid it would be a long drawn out process. Turns out it was quick and painless.

Got the new phone but this is my 4th replacement for my replacement. I understand they’re refurbished but I’m tired of having to call and get a new phone every week because the software is fried. Possible upgrade next time would be nice.

I didn’t like that I couldn’t get a warranty replacement phone from AT&T after mine died but the connection representative that helped restore data from the cloud was FANTASTIC!!! Patient, funny, helpful. He was great- you should give him a raise.

Went to the local AT&T store. The representative assisted me in filing the claim. I received daily emails with the process of the claim. Emails were also sent with the progress of the shipment of the replacement device. The process was very easy. Progress with well communicated.

I had to call back several times and work thru 3 claims with customer service person to get everything correctly processed. Once we got the claim correct, it went right through and was delivered very quickly! It was easy to set up as well. Called the 800 number and the person walked me through every step. Overall, I was happy with getting my new device.

My son's phone was stolen, we received a new phone within 2 days and the service helping to set up the phone was very good and helpful. The process to find the insurance claims I do feel it is a bit hard to find.

I was very impressed with the fast shipping. I made a claim at 6pm and the new phone arrived at 12 noon the next day. The phone was in perfect condition, while the instructions to send back were easy and simple to follow. Thank you very much.

Everyone was great from start to finish! My phone was delivered the very next day on a Saturday morning. Thank you to all because I was extremely upset that my new phone was stolen so quickly. You guys are the best!

My phone arrived in less than 2 days. It was Easy to set up!! It was easy to submit my claim. They sent a new charger and headphones as well. They make it easy to return the old phone. Thank you so much Asurion.

Had phone stolen, called police, advised Asurion what took place, provided all info, asked of me paid deductible and my device was sent out next day. I appreciate your great customer service and fast processing of my device. Thanks you for that.

Totally awesome, thanks!!! Had no idea how fast and how helpful it would be. Great service and wonderful people made it very easy and comforting to have such help!!!! It was troubling to lose the phone but sweet to have Asurion to depend on, thanks again!!!

The phone was cracked on the back. The online evaluation came back with the decision immediately. The replaced phone was delivered in 2 days. No pain at all. Overall, we were very happy with the service, can't be more happier.

Great response and home replaced the next day even though I filed claim at 10pm. I was able to receive my phone around 2pm the following day! I was supposed to see the deductible was much less than a few years ago!

My phone was delivered promptly and the transition to new phone easy with the instructions. It was an excellent experience all around. I would definitely continue this service on my phone and would highly recommend to anyone. Thank you for making this easy.

As an insurer you were terrific. Thus 5 stars. Verizon as a carrier 2 stars. The deductible was never mentioned at point of sale. Had l known this hidden fact l may have just overlooked the cracked face and put up with the distraction. But in the event of loss or theft l feel using your service is a great resource.

It’s was great and they gave me enough time to be able to send the replacement back. I didn’t have any trouble filling the forms. It was fast and easy. I did everything through my phone. The claim process was fast.

Great Customer service. I’m very pleased with the whole experience both the online claim submission and personal phone call when I had an issue with my replacement phone. Very professional and fast resolution. I’d recommend this service to my family and close friends. Thank you.

I had the great over-the-phone support setting up my new device. Very knowledgeable, kind, calm, patient, wonderful person who helped me. She knew everything that I needed her help with, and the transition was very smooth. I recommend her highly.

Very happy to receive phone within a day. Tech support was detailed and was able to get my phone set up even though there was some technical difficulties. One thing tech support was not able to do was retrieve all of my apps and notes.

Thank you. I am disabled Iraq veteran and use my phone for everything. Thanks again. I really appreciate your assistance and quality. Thank you. I have trouble with memory sometimes and in a timely manner I received my new device. Again I can’t thank you guys enough. I thank you.

Excellent service! Everything was fast, easy, and on time. The customer service experience over the phone was excellent. The rep on the phone was very courteous, helpful, and sympathetic to my needs. Please keep up the great service as customers really appreciate it.

Great fast service! Placing the claim was easy, status was given all the time and transition was flawless when using customer service. Sending my old phone back was a breeze with the label already prepared and even the tape to close the box. :)

Very nice phone. Received sooner than expected. We like the phone a lot. The AT&T STORE SET US UP AND ALL NUMBERS AND PICS WERE TRANSFERRED. Has good sound. The earbuds are very nice. Rec v a new charger as well. Thank you very much.

They help with all my questions and concerns. Got my devices replaced without any worries. They even help me figure out some other problems I was having trouble with. I would tell everyone that you all are good go work with very understanding. It made my day not having to get upset trying to explain everything.

Had good quick service. Got phone next day. And got set up and working fine about 30 minutes. Thanks for getting it in the mail quick. My kid is happy again to have his phone back and working as it should.

Was pleased with quick response. My only problem when transfer information to new phone had trouble doing so. Went to AT&T for help even though they no longer help with that they did. After transfer was complete we found out it did not transfer contact list we had already deleted old phone and lost all contacts. Better information on how transferring would be helpful for ones who are not tech savvy.

Great service. Keep up the good work! I would never have it another. It’s took some some but each rep help me thought out the whole process. I glad you guys could help me. I was getting a little discouraged. And when it was time to set up phone the rep was very patient. Thank you so much!

The call center has, friendly customer service and they gave very clear instructions. Support was available quickly at any time when I needed help and answer my questions. I received my new device very quickly, delivered right to my door. Thank you!

I tried to file a claim on my iPhone XS Max 512G that is activated through the e-sim with Verizon. However they keep denying the claim due to the phone not being active on my account. When I call in no one wants to help me and they keep hanging up the phone on me. I have called Verizon and they try to help me but the Asurion team is so rude and I always get put on hold. This is crazy. They won't let me file a claim on a phone just because I have it activated through the e-sim and not the actual sim!!

Gave me good pricing, settle my claim fast and was quick with shipping and was able to give me the exact phone that I was looking for. Plus the staff was very friendly on the phone and was very helpful to me.

Son dropped his phone & screen was smashed. Soon stopped working other than to receive calls. Made a claim by completing a form & uploading my driver’s license. Replacement phone sent within 48 hours. Smooth, simple & successful process that produced results quickly.

The new phone was received within 48 hours. Instructions were clear and the postage paid envelope was a snap. Even a call to Asurion was fast, friendly, and results were achieved. The only reason this isn't five stars is the unreasonably high deductible of $89. Deductible plus monthly insurance rate totalled $284 for the convenience of getting a refurbished phone. (Not a dig at the phone supplied, it is fine but it is not a new phone.)

I placed my order without difficulty. My device literally came the next day. I was expecting to wait longer than 1 day. Initially my deductible was $300 which was a bit much. Then It was decreased to $225. Great job!

The whole process was a breeze. Very helpful and fast. Thankful to have insurance like y’all.. I lost my phone on a Sunday night and did insurance claim on Monday and got my tracking number for my new phone Tuesday and Wednesday FedEx made me happy with my new iPhone XS. ATT you’re the best.

The Samsung 8 Active phone was giving big problems with volume. When calling someone the conversation was unable to be heard. I took device to AT&T where they turned the volume up but that did not help so I called Asurion and they were wonderful. My new phone is great! Very nice customer service.

Broke iPad at airport. Did great. Timely and easy to file a claim. Had a new one within a few days. Will continue buying insurance on my devices - it has saved me tons of money. They also fixed my iPhone screen - sent someone to my house.

Your service was very satisfying. It was quick and easy, and I experienced no difficulties. I would recommend it to anyone. Absolutely no problems sending my old device back. Everything was included for the return. My new device was everything you promised, and I am very pleased with the whole process. Thank You!

Very pleased with your service and efficiency. The phone that was replaced belongs to my son who is a college and this is his lifeline with us. Your online claims submission form was very detailed and helpful. Once again thank you so very much.

Very helpful and a seamless, worry free experience. I would highly recommend this service. I called the service rep and had my new phone activated within 10 minutes. Phone shipped next day and arrived the following. Only 2 days without a phone.

Fast friendly service. First time I have ever needed I insurance on a phone and they did a great job. I was worried about how long it would take and they were only a couple days out. I few hoops to jump through at first but that’s to be expected with expensive phones I guess.

Asurion was super friendly and helpful. With no hassle, I had a new phone in my hands one day later. They even offered a discount since it had been so long since I had needed their service. I'm completely happy with the transaction!!!

After a screen replacement my iP7+ developed keyboarding instability. Apple store Genius diagnostics revealed display pixel damage. My replacement phone arrived within 48 hours of filing my claim and I was able to retrieve all my files and data. Thanks for the prompt response, follow up support, and quick delivery of my replacement phone.

I filed a claim on a defective Samsung TV, before the repairman could even get here, my claim was denied. Wgat the hell!!!! DO NOT PURCHASE THIS WARRANTY! DO NOT PURCHASE THIS WARRANTY! DO NOT PURCHASE THIS WARRANTY! Star rating should be 0.

Bri was very helpful in stepping me through the tasks necessary to transfer much of my old phone data and functionality to my new iPhone. She stayed on the phone until I was completely happy. I have no complaints, would recommend anyone use this service.

It was definitely an easy process from start to finish. So glad I purchased the plan. The help desk was very helpful in getting all my data transferred and setting up my phone! I couldn’t have made a better purchase.

I called for assistance in transferring data from a broken phone to a new one. Jeff was very helpful and knowledgeable. He even called me back in 15 minutes to make sure everything went as it was supposed to. It was nice to talk with someone I could understand, and that knew what he was talking about. He was a great tech.

Warranty replace was smooth and customer service was great. The operator was polite and very helpful. Smooth transaction with no problems. Will be glad to call back if I ever need help. There was a mix up on screen replacement however the team got it corrected promptly.

Did not know what to expect, but the process was easy and the new phone came quickly. The form online was easy to complete. Great Service. Meet all your advertisements and exceeded my expectations. I would recommend getting the insurance to anyone getting a phone. Thanks.

I put the claim in one and received iPad the next day. It has taken me long to send back the damaged iPad due to the fact had go get an AT&T SIM card to run my new iPad. I had no problem transferring all my stuff from old iPad to new one without any technical help.

A little cumbersome; but overall experience was good. Thank you for your assistance. Packaging was very professional and easy to return - My number one concern has always been and is still been with privacy so I am hoping my information is kept confidential and not used in any promotional or advertising.

Thanks, phone was stolen along with my son's truck. I called and was quickly directed on what to do. Filled out the forms and my phone was delivered in 48 hours. Super easy and painless. Thank you for making this an easy and painless process.

Such peace of mind in these situations when that gadget you value most in life that contains all things that keep your life in some sense of order disappears, Asurion steps right up and within 48 hours my replacement phone was delivered. Thank you asurion!

I got my replacement phone quickly and easily. Unfortunately it was lost in a car accident so I had no phone to return. The local Verizon store that I go to was super helpful in getting this claim started and processed.

I made my claim online very easy and simple and I love that the $75 could be added on to my bill rather than paying up front. It was a simple claim. Stated what happened, filled in some spaces and hit send. Thank You.

I am very pleased with the how quickly I was able to complete my claim and receive my new phone. My only question or concern is why my deposit is so high with this being my initial claim request? I don’t understand why my deposit was $150 when I have never done a claim before?

Customer service people were very pleasant and helpful. Explained everything in detail. Got replacement the next day and the instructions for activation were very clear and easy to follow. Everything needed to return defective device was provided along with clear and easy instructions.

I thought the person I spoke to on the phone was very personable. My problem was resolved much quicker than expected. I would definitely do business with Asurion again. I also enjoyed that the phone they sent me came with lots of accessories.

I had a great shockingly great experience! My first phone was lost in the mail. It said delivered but it was not at my house. Asurion was quick and sent me a new one to my work address. I was so pleasantly surprised at how easy the process was! Thank you so much Asurion!

From the start of the claim to setting up the replacement phone the staff was very helpful and explained everything well. They answered all my questions in a courteous manner. I would consider purchasing this insurance in the future. For the price and convenience and the excellent customer service it was well worth the cost.

Quick turnaround! I was shocked and amazed. Excellent customer service still existed! I will highly recommend others to add the insurance. I could not be more pleased! My phone screen cracked and they fixed it in my driveway. It worked for a few days and then it started to glitch. I called back in and they were very kind and helpful. Sent me a replacement phone within two days. So happy with the service!

Went awesome and unexpected. They got me covered quickly, and Efficiently. Shipping was fast. The only problem I had is I missed a day of work to make sure I got it, and the FedEx guy almost gave it to the wrong person.

So easy to work with, easy to get a hold of and such quick service. Very impressed. It made what would of been a stressful situation into a pleasant experience. Thank you for taking care of the situation so quickly.

Very knowledgeable and helpful agents. Resolved the issue quickly and with only one call. The replacement phone was received the next day with easy to follow instructions to activate it. I would highly recommend this service to everyone. Take care.

Had an awful ** experience. Pardon my French. My phone got smashed a few month ago. I didn't set up a claim right away because I didn't have enough money to pay the deductible for the replacement phone. I call them now after 2 years of just paying their insurance fees and they deny me service because it took me longer than a month for me to set up the claim. They absolutely don't care for any circumstances you may have. Customer service reps are lazy, all they try to do is transfer you over to somebody else. No one tries to even provide you with a solution. They simply deny your request and tell you to call your phone service provider. Who then tells you they have nothing to do with the phone insurance. So now I wasted 2 years of making payments to them for nothing.

I had insurance coverage w/ Asurion through my Verizon Wireless carrier. I cracked the front screen of my phone. I was upset and was informed via Verizon I had this coverage (I had no idea). I called to open a claim. The rep that helped me was so nice, she could tell I was frustrated and literally made my day! She informed me it was only a $29 deductible and a tech would come to my home the very next day! The following AM the tech called me on his way and I met him in the lobby of my bldg. It took him 10 min to replace my screen and now my phone is like new. Both the phone rep and tech were extremely professional and super nice! This is an example of stellar customer service. In these days it’s really hard to find exceptional customer service and people that actually want to help you so I am grateful to Asurion! Thank you!!!

Asurion was very responsive. I had a replacement phone in my hands the morning after I lost my phone. I did have to call Verizon for help getting some of my pictures etc back so the reinstallation process from Asurion wasn't the best.

The process was very smooth. The phone arrived in perfect condition. I wish I didn't have to pay a deductible but it's better than having a broken phone. Asurion made it easy to submit my claim and get my new phone.

Useless, terrible customer service, denied claim due to fraud? I just sent you a signed affidavit and a police report? You think I might be a bit serious about the theft? SIM card was in use after the theft? Duh... probably in Mexico or China. You don’t think they sold the parts and used it, after it was stolen? I guess they just broke into my car and took my phone for a paperweight. Dumb, dumb, dumb company....

Replaced my phone after the screen stopped working about four months after having screen replaced. They were helpful & friendly while taking care of this issue. I received my new phone quickly so was without a phone for a short period of time.

Bad Service and Rude Customer Reps. My Verizon phone had cracks on screen and contacted the Asurion. They said they cannot repair but it will be replaced with refurbished phone with high deductible 160$ for 1st gen pixel. You will get new pixel for that price. The reps did not bother to listen my concerns. It is a complete rip-off.

I was a professional insurance agent for 34+ years and this was one of the most efficient claim processes I've ever experienced! Our reduced deductible was a pleasant surprise, the replacement phone arrived within 48 hours of filing the claim - and there was a weekend involved! The only negative we experienced was when trying to file the claim via your website, it errored out twice so we completed the claim via live chat. An overall positive experience and we recommend that everyone protect your expensive devices with this coverage!

My Transaction was super fast and very easy to handle. I Had my new phone in two days and it was a weekend! They helped me save and recover all my data so my new phone was exactly like my old one. I Would definitely recommend to friends.

Thank you! AT&T did great, your company did great, had my phone before 24 hours. Excellent! I would recommend you to my family & friends. It great knowing you have someone who cares & listens to your needs. Less than 24 hours I keep letting others know about the great customer service. Again Thank you!!

Received excellent service and phone was delivered within 24 hours. The emails and instructions on what is needed to complete paperwork was very easy. Would recommend this service when buying a new phone. Replacement phone was in great condition.

Fast service. The phone I had was no longer available and they sent a substitute that was even better than my original one. The service and quality of the phones provided makes the insurance a good value, especially if youth are the one using the phone. Thank you for your prompt response.

I absolutely love the fact that insurance carriers such as yourselves are in business! Put an insurance claim on my phone, received said phone in just 24 hours, and have had no other issues since! Thank you again very much!

Replacement was easy. Order new phone, pay deductible, setup new phone, ship back old phone. It really doesn’t get easier. Asurion is great, break your phone, don’t worry, a new one it’s on its way to your home.

Quick response, great communication, great customer service. This was an easy experience and not stressful. Having a damaged phone is no fun but you guys made it simple. I appreciate the comfort I received from your services. Thank you for putting me at ease.

Received replacement device quickly. Super easy return of damaged device. Thank you! Very comforting to know you've got our backs!!! This device is a critical part of the job. With the fast response of Asurion, it was business as usual by the next business day!

Quick and reliable service. This was my first time using the service despite paying for it for the past year. I submitted my claim and paid my deductible at 9 PM and received my replacement device the next morning via FedEx. Overall, I’m impressed by the speed and ease it was to get this matter handled! We have Asurion on all of our devices and feel assured that if ever another issue arises, we’ll be fully taken care of.

My application was submitted on Friday and the replacement phone, a Samsung 7 Edge, was delivered on Saturday. I appreciate receiving an email notifying me of the time to expect the delivery of the phone. I'm a 71-year-old retiree and with the help of the local AT&T Store personnel, they transferred the data to the new phone. Thank you.

Ordering process was straightforward and fairly simple. Appreciate delivery time frame of replacement phone, before my phone screen went blank. Convenience of new charger was a welcome addition. Only wish replacement cost would decrease more as phones get older.

Very pleased with the time and accuracy of our interactions. Person to person interactions worked faster and easier than your online hoops. Worker's stayed connected during transferring through Dept to get me the correct help. Going to keep my insurance up to date. Thank you.

Drop the phone on Saturday morning, had a replacement by Monday before 10:00 am. That’s great service. I will be using their insurance plan always like I have for many years. It’s so nice to get such great service nowadays.

To whom it may concern: The replacement for my lost phone came quickly. Everything was working great. The correct phone came and worked no problem. We have all our phones protected by your company. Thank you very much, Les **.

Posted claim 2 pm on Friday and replacement showed up 9 AM Saturday. They had quick and great service. Even half off since no claims for 12 months. All done through chat windows while I was at work, and waited while a attended work things.

The girl who took care of me was absolutely awesome! Her name was Cassandra (not sure about the spelling) and somewhere in Arizona. She practically bent over backwards making sure all of my questions were answered and helped get my info back that I thought was gone forever! When we couldn't find it should the process because I had nothing small enough to get my sim card out of the phone. I told her I would go to AT&T in the morning and have them do it for me. She said she would call back the following night at 7:00 pm my time. 7:00 on the dot she called and we finished everything up. That employee has excellent customer skills. I was self-employed over 30 years and dealt with a lot of people and that girl has management skills! Hopefully, they see her real potential and move her up the corporate ladder!

The service and the entire process was easy and painless. I have no complaints. Everything was great. I will continue to insure my current and future cell phones that I purchase. I returned the damaged cell phone as requested in the carton my new cell phone arrived in.

My issue was addressed and handled immediately to my utmost satisfaction. The customer care representative was very attentive and detailed in addressing and processing my claim. The return process with very easy and I receive my replacement tablet very quickly in the mail. I get the service an A+.

I was Very happy with the prompt response time. It came earlier than I expected, with no hassle. I expected a lot Of hoops to jump through to get through the process. Even the duration of the initial phone call wasn’t bad at all. Thank you!

Replacing my faulty operating phone was easy. I still don't understand why the phone crashed mid-OS update? But I read on Samsung and AT&T's website that it is a common thing with the S8's. Hopefully, they are able to fix this so people can avoid faulty phones in the future.

Got my phone when they said I would, keep up the good work. I have been with AT&T a long time and never had any problems with you. I will stay with the company as long as I can. I don’t know what else to say but thank you.

My phone was disabled on a Thursday night and the claim went in Friday morning and I was up and running Saturday afternoon. I would say you cannot get better service! Thanks for putting me back in action so soon.

Thanks for everything. The delivery of phone was very fast and way before time. Customer service was good. The only thing was trying to download the affidavit it took a couple of tries on my phone but it worked. Thanks again.

Screen cracked with screen protector on and it was replaced quickly and with no issues. Didn't go more than 10 minutes without my phone! Yay! I was able to track everything every step of the way. I knew when my new phone was arriving and the same day I was able to have it turned on and ready to use in no time at all.

Best phone insurance company in my own honest opinion! I lost my phone, filed a claim, and new phone arrived the next day! Super fast delivery! The company has been helping me for years now. Very reliable! Don't hesitate to put insurance on your phone. You will never know when you need to use it or not!

Very simple and quick experience. I received my replacement phone within 2 days and it was an easy transition to get my data transferred over and my new phone set up. I don't have any complaints and I am glad that I chose to get insurance - accidents definitely do happen!

Getting the phone replaced was easy. However, having to pay a 150 deductible seems a little high since my phone is pretty old. There is a galaxy 10 and I have a 7, I think the deductible should be under $100.

My phone screen started doing weird stuff and I asked someone I knew who worked for AT&T and she told me to file a phone claim. I did and I'm very pleased with the new phone and all the help I received from you all. Thanks for all you do, Shala.

Great service, fast and efficient. Took care of the problem. Really fast and convenient. I’ve always use this for the last 8 years and it’s been great, I’m looking to keep using this device for years to come. Very good and efficient, without any delay, I got my replacement.

Completely pleased with Asurion and the ease at replacing my damaged iPhone. Like new replacement was received within 48 hours of initial contact with insurer. Insurance is a must on cell phones and I hope that my coverage is always handled through Asurion. Thank you.

My employee's phone was damaged, we ordered a replacement and upon receipt of the replacement phone, it was stolen from my backpack before I was able to provide it to the employee to begin using. The stolen phone replaced without issue. I appreciate the assistance. Thank you.

I called after not being able to complete my claim. The representative make me feel confident that she will be able to get my claim processed. She spoke clearly without any sign of incompetence. I was pleased and felt good about my interaction.

Fast and easy. 2nd time I’ve had to get a phone replaced through Asurion... Happy with the results both times. Easy online application and 24-hour turnover. The only difficulty was getting the “find my phone” turned off on the second device.

All was find but it took until Tuesday (item damaged Friday afternoon.) Would like a little more hand holding since this is a rare experience and was unfamiliar with the process. When I got the insurance I wasn't initially informed that the item would have to be mailed from off-site. That took a long time.

The service was great, had my new phone within 2 days. The company has never let me down in the past and I am sure they won't in the future. I would recommend them to anyone that is with either one of these phone services.

All in all I thought the service was great. I got the replacement phone very quickly. I was able to go through the online instructions. That got the phone up and working with no issues. I decided to buy a better case to protect this phone from any breakage. Thanks.

Needed phone replaced, there the next day with no issues. Very satisfied with the turnaround. Cell phones are now what home phones were 20 years ago. Thank you. You have made my life much easier, however could come down on price.

Spoke with Cielo twice. Both times was very rude! Especially the first time. Had issues with their accidental damage warranty. Sent me a different colored phone. "It's in their fine print." They charged my credit card the full price instead of the $80 dollar replacement fee. I had to call in and deal with terrible customer service to get the refund. I sold said phone then attempted to transfer the warranty. Their procedure for doing this online does not go into the hassle of the details & forces you to give all your personal information to the stranger you sold the device to. (Not always a safe thing to do). Would never purchase or recommend their warranty to anyone. Unfortunately in Canada they seem to have a monopoly on Warranties outside of Apple.

Everyone was very helpful. My phone was stolen out of my purse. Your company really helped make a bad, upsetting situation into a very pleasant one. Got a replacement quickly. Verizon helped me reconnect to my old phone info. Thank goodness y'all were involved in helping me in such a bad experience. Your service was excellent!

Everything went well. Placed the call to Asurion, explained the problems with my phone, shortly afterwards received instructions on replacing my phone. I received replacement phone less than 3 days. The customer services representative was very informative and kind, which made for an easier experience.

The AT&T associates were so accommodating, friendly and knowledgeable about their jobs. The service that was provided to us was satisfied. The problem of our phone was quickly solved and that phone line back again. Great job AT&T associates. Keep up the good job????

The service is fantastic. My only issue was my replacement phone didn’t work. I loaded everything on my new phone. It wouldn’t take calls. I went to Apple. They sent me to AT&T. AT&T said the phone was broken. It was almost impossible to get through on the phone to Asurion. When I asked for a callback, they called me back, but didn’t recognize my “1” being pressed and hung up on me.

Great, fast service. Thank you for being that good. The box that the phone came in was very simple for fast shipment back and had easy instructions with everything that need to been sent back again. I glad I have you guys as my insurance carrier. Thanks again.

Bought washer from Home Depot in 2015. Took out extended warranty never thinking we’d need it. Repair company has been out several times, replacing part after part, sometimes multiple times. Error message won't go away. Now seven weeks later, four trips to the laundromat, and still not working. Asurion won’t replace. More excuses. Moral dont bother with an extended warranty, or buy a Samsung appliance. Not a happy customer :(

I purchased Device protection from AT&T, the protection is actually provided by Asurion. I cracked the screen so I made an online claim. A date was made for a tech to come and repair the screen at my home for about $50, Great! No one showed up, no one called. I contacted Asurion and they have no idea what happened, "Let's reschedule" they say. I ask, "What if they don't show again?" "Let's just reschedule. Or for $160 we can send you a replacement phone." I tell them, "This is your fault. Not mine." "You can send the new phone for $50", nope, let's reschedule. Next available date is 2 weeks, What? The ad with AT&T says Fast Easy Replacement.

They were honest, very professional, understanding/compassionate, very prompt, and I couldn't ask for more. They went on to tell me what to do/how to do it as far as reloading my phone. I could not be more pleased in that I didn't even know that I had insurance on the cellphone.

Customer service was helpful with the recent theft of my iPhone, although it ended up being returned, the refund and cancellation process was easy to understand via telephone. I was able assisted with unlocking and resetting my phone after getting it back.

I did the claim online and it was very easy. I needed the phone fast and the phone came the next day with very simple instructions to return the damaged phone. I would highly recommend getting this insurance. Great service!! Thank you very much.

I’m just glad my son’s phone had a warranty. But the phone he just got in the mail has the same issue with the camera and it’s brand new. We will be taking it to the AT&T store today. The lady that took care of me over the phone was really nice and caring about my concerns. Keep up the great customer service AT&T, I have 4 lines with you guys and plan on buying an additional line this summer for my daughter.

Everything was great! Very grateful for how fast he was able to receive the new phone. Only issue is that the home button on the side of the new phone is not working. I was not sure how to handle getting that problem handled. Thank you, Kathy

The customer service person I spoke with was extremely helpful in placing my claim. Super fast delivery of replacement phone, received it the very next day!! Couldn't be happier with the service I received and everything I needed for returning the damaged phone was included when I received the replacement.

Nice service, nice people, fast results. I got my phone in 2 days, which is great considering I live in Hawaii. Set up was easy, too. Since my phone took several hours to update, the tech gave me the option to continue set up the next day, which I greatly appreciated. Thank you, AT&T!

Easy claim submission. Convenient and helpful online chat. Instant receipt of replacement. Good technical support with reactivation. However, hesitant to give five-star rating since instruction manual and pin to insert sim card were both missing. Had to search online for setup instructions and find a way to insert the sim card.

The phone arrive on time expected and include everything I need to send back the bad one. The service also was good one from the initial call to the package and labels coming with the phone. I think everybody need to try this company.

Had difficulty using the online claim site, but the phone experience was fabulous! The lady who assisted me was very kind and helpful, and my son received his phone in just a few days. Went through the whole process online and was told that the phone had been purchased within a year and should still be under warranty. (It had been at LEAST four years ago). Didn’t give me an opportunity to review - just shut me down and wasted my time!

I am very satisfied with the ASURION service, very fast and of great quality. Thank you ASURION, for allowing me to have you safe with my phones. All their support technicians are very professional and better than they have, it is service in Spanish.

The agent was very helpful and courteous. It was a very pleasant experience. The agent answered all my questions professionally. The replacement came quickly and was packaged well. The instructions were clear and concise. I would definitely recommend to friends and family.

Customer Service did a great job to start with in getting the information to me. This process was very simple and easy to execute. Responses were quick and instructions were very clear. The turn around time to get the new phone was extremely fast! WELL DONE and THANK YOU!

We are Completely Satisfied! We were notified at every point throughout this whole process where the new phone was at. My son's replacement phone was here in no time. Speedy delivery and Great customer Service! Keep up the great work!

Absolutely fantastic service and very accommodating.... I had a issue with a item missing from my order. I call the customer service number provided and a wonderful technician was able to find out exactly what happened and got my device shipped out to me ASAP!!! Two thumbs up????

My daughter broke her phone on a Friday night and she had a replacement phone by noon on Saturday the next day!! The return was also very easy, they provided a return envelope which you just have to mail your phone back in.

My claim was quick and easy to submit, my deductible reasonable and my replacement arrived before predicted. I also appreciated the tape, label and packing slip that were all included for the return of my malfunctioning phone. This company did a very good job.

My husband was having issues with his new phone. We got a replacement with warranty. He started having issues before the warranty was up but we only called them right after the warranty went out. We were able to get a discount on the insurance deductible and we got a new phone as a replacement.

Asurion robs people, they switch your phone to a "comparable" device that costs YOU MORE to replace. They will switch your tear and tell you that it will be the same price. You don't get informed that the price is changing. The price was $20 now $149. Thieves! If they would have told me that it would be $149 I would have cancelled and saved $480.00 that I paid them over the last year. TERRIBLE CUSTOMER SERVICE! They sent me to the CEO's secretary and she just kept repeating herself until she hung up on me!