Asurion Reviews

All went well, courteous, knowledgeable and empathetic to my problem, was the customer service rep for Asurion. The day after placing my claim a replacement phone arrived, no downtime whatsoever. The only negative was the copay of 224 dollars.

I recently had a phone issue and contacted my insurance for my phone. Thank God for Asurion. Once I contacted them I received Great speedy service. Had a phone in less then 24 hours. Pleased with my phone except with the battery. I recommend this company for their service.

Wonderful and quick service. My phone was damaged on 6/2 and I had my new phone by 6/4, thankfully I was still able to use the damaged phone until the new one came in. The gentleman I spoke to when setting up the new phone was very knowledgeable.

Everything was done in a very expedited manner, as well as very professionally. I had a couple issues when submitting my information and was quickly helped by the staff. So far the replacement phone seems to be in perfect working order, can't really ask for more!

My Asurion was helpful and nice in helping resolve my problems in getting a new iPhone for my mother who is 87 and uses her iPhone for daily as well as emergency use. It’s the only way I can take time off to run errands and get out from time to time for a few hours a week. :)

Couldn’t have done it without your help. Fast, quick, accurate and easy. Thank you! Customer service made it easy to follow the steps and were patient and understanding. My phone is up and running and sending old phone back was fast as well.

Was very surprised that I received a replacement tablet the very next day. Since this was for my grandson he was very happy. It was very easy to set up and mail back the damaged one. The process to file the claim online was very simple.

Replacement was delivered on time and in good condition. Phone had no marks on the screen and the body was perfect. Would definitely recommend Asurion as your phone insurance company. They deliver on what they promise. A replacement phone that is as good as the one it is replacing.

All was good only problem was when I tried to file online it told me out of stock. When I called she got it going and got phone in days. Got the old phone in the mail yesterday. It all went so well couldn’t ask for any better.

Thank you for making the process of replacing my son’s phone an easy and quick experience. The iPhone XR was only six months old. Asurion was easy to contact, helpful in guiding me the the return process, and quick in mailing out a replacement.

Joel and Courtney from AT&T in Hudson NY were especially helpful in helping with my new phone after I accidentally washed the phone in the washing machine. They made every attempt to try to restore it but it was a goner. Their recommendation to claim insurance and get a new phone was perfect.

First time to file a claim and Asurion’s customer service rep helped us. Thanks and we received the replacement iPhone in no time. Thinking of getting an insurance for our other devices and feel safe now. I recommend everyone to buy insurance to protect your device in case of accident & be worry free.

Accurate and rapid response and replacement of my phone as usual. Always an easy and fast way to replace or repair a damaged phone. Keep up the great customer service and care. My only issue even though it’s not a big one is I wish I had gotten the same color as the phone I replaced. Saco

One event of some miscommunication on one device. Took many calls, transfer to consumer resolution then transfer to replacement depot where no file of claim. Then she refer to CEO office who said not work or cover AT&T carrier. Spent many hours. Overall satisfied.

The case I had failed and that caused the damage to the phone. Only being able to do on line is not easier for me as a customer. It is only easier for a company. I am no longer a person or an issue I am a number. Customer service is non-existence. I get it. Move em in, move out, get the money keep on rolling. Thank you.

Getting claim started was frustrating. It took several attempts both online and over the phone to complete claim. It is definitely not a smooth process. It made me feel as if I was being dishonest by filing a claim for the malfunctioning device. However once the filing was complete, everything went smoothly. The representatives I spoke with on the phone were very pleasant and helpful. They represented your company well.

It was a very professional experience and I was very satisfied. It was fast and easy. It came the next day. I just had to file a claim. I absolutely love Asurion. It is a great company. The insurance is well worth the money you pay.

Filed a claim on Friday or Saturday and got my new phone on Monday. Quick and easy. Everything was included to ship my old phone back and I couldn’t be happier. Thank you guys very much. Will continue to insure my phone through your company.

Absolutely!!! Thank you for a painless transaction. It was very refreshing!!! I got the phone two days later and was able to get it set immediately. The new phone works great... and I am very happy with Asurion and the fast service I received.

Called and was helped. Received phone in 2 days and went to AT&T at Juban Crossing, Denham Springs and was assisted with setup. Had to leave before it was complete and went to the one in Gonzales to complete set up. Packaged old phone up and returned.

The service I received was awesome. I lost my phone during a rainstorm and was unable to find it. The replacement was sent very quickly, the next day actually, and everyone was so nice and helpful. Thank you so much for all your did to make my ordeal easy.

Super fast, easy delivery of replacement device and return of damaged device. Reasonable deductible. Excellent technical support when I ran into a small hiccup transitioning to the new device. Overall, great experience. I hope my phone doesn’t break again but if it does, I know I can count on Asurion.

Very patient technician and recommended a friend with similar issues that he has with his phone. Didnt think I'd work with someone as helpful over the phone. By the tone of the technician's voice it was very pleasant. Thank you.

Everything was awesome start to finish! Delivery was less than a complete 24 hrs. The website was easy to use and it explained everything you needed to know! The return of broken phone was also simple and everything needed was provided.

Thank you so much for working with me to get me a replacement phone. Customer service is great. Highly recommend. They help me get my phone back up and running to the new phone. I didn’t have any problems at all. Thank you so much.

My phone dropped in the lake and not 12 hours later my replacement phone was shipped. The process was easy to follow and your staff was understanding and courteous. Although I hadnt backed it up correctly, the agent did try every option. I so appreciate the help. Thank you!

Service was easy, fast, and convenient really appreciate the professional and courteous service. It's wonderful to call into a company and receive remarkable customer service. Appreciate all of the reps who provide excellent service each and every day.

Our daughter accidentally dropped her phone, in a container of wood stain. The folks at Asurion were great to deal with when we contacted them. Asurion immediately replaced the phone, shipping us a new phone overnight. Thank you very much Asurion!

Phone got here earlier than expected. I couldn’t use phone after taking it out of the box because SIM card needed to be activated at the AT&T store. I felt this was very good because of security reasons. All information had to be verified first. Thank you very much! I love my new phone.

Great experience. We explained what was happening with the replacement phone getting hot and making horizontal lines on the screen. We agreed the replacement phone had gone bad. They replaced the phone, and we are very pleased with the service.

Really quick response and excellent support. Made my experience very pleasant. I used to hate having to pay for Third party Insurance but after having Asurion work so well I no longer feel that paying for a 3rd Party like insurance provider is a waste of money.

Asurion replaces your device with a re-manufactured phone that is nothing close to the manufactures specs. The first phone I received wouldn't register touch on the screen in random areas. The second phone they sent the vibration would stop work at times. I called and complained and the lady told me she would make a note for a new phone to be sent out but the 3rd that I received was another re-manufactured phone by Valuetech. The screen on this one has a really pinkish purple hue to it. It's very noticeable when I hold it next to my wife's phone with the same screen on it. I don't believe I will ever pay for a 3rd party insurance again. Next time I'll buy straight from Apple and pay for the apple care plan.

Everything seemed to work well. No complaints. When I upgrade will most likely add that device. My current device is too old to add now but will keep wife’s covered. Should’ve covered our first iPad, you live and learn. Thanks.

It was easy getting a replacement hot spot. Customer service was excellent. I had no problems getting reconnected with the new hotspot. I will be reaching out again to replace a different unit. Thanks for helping me protect my devices.

Customer service was able to resolve my issue professionally and satisfactorily. I was able to return my defective phone for a new replacement phone covered by the insurance. The representative was understanding and made me feel like she cared about my problem.

My sons phone would charge but within minutes lose the charge by at least half. I went online and within minutes had a new phone on order. It arrived in 2 days. It was such a great experience. I also got a discounted deductible because I hadn’t had a claim in a long time. That was a very welcome surprise.

Thank you. Great service. Besides my phone being on backorder they were able to send a space gray colored 8 plus in about 3 days. I just wish it could be an overnight service and also the deductible is a bit high.

Quick replacement of phone when it was damaged. The online claim process was so fast and easy. My son had no loss in communication with the rest of the family... an important aspect of service. I would recommend Asurion to all of my friends. Thank you for the assistance.

My son lost his phone. The Asurion reps were extremely helpful throughout the whole process. Once all the documents were completed the phone was delivered the next day as stated. I’ve dealt with Asurion several times through the years and have always been impressed with Asurion’s customer service all around. I would recommend Asurion to anyone.

It was pretty seamless other than the price quoted was 1/2 of what the replacement cost was. When talking w/ your rep to clear my phone she had me add an app, not that it was to wipe my phone. Wasn’t cool.

I signed up for Asurion insurance through ATT with my iPhone X. I was told that there would be no deductible for a lost or stolen device. Six moths later, I lost my phone while kayaking and went to the ATT store to replace it. They set up the online claim for me, but I could not complete it because a confirmation needed to be sent to my phone. You know, the one that is in the bottom of the river. I chatted with an Asurion agent online who told me to call ATT, while I was standing in an ATT store. That agent connected me back to Asurion over the phone. FOUR times I was tossed back and forth between ATT and Asurion. Finally the phone agent told me I would be billed $220 and receive my phone the next day. I was upset about the charge I hadn't been warned about but I moved on, just excited I would finally get a phone. Well, I never did. I chatted with an Asurion agent online who was absolutely no help.

I don't like going into the store for nothing. To be able to call and then receive your equipment is the way to go. From the start of my call to the receiving my daughters replacement phone. I didn't have not one problem and the process was painless.

The replacement phone was delivered in a timely fashion and worked perfect. Just remember to remove the plastic film that covers the face of the phone for shipping. That plastic covers the ear piece and you cain't hear anyone until you remove it. Thanks to our local Verizon associates help and our embarrassment the phone works great.

The new delivery was prompt. The first replacement was not of equal screen size to the original equipment. They did then replace with an equal. A day could have been saved if a call would have been made stating that the replacement was not of equal size.

I received the phone as promised, when promised. Not being technically savvy it took a bit for me to figure out how to disconnect the “find phone” from my ruined phone. The transfer was easy as soon as I figured out to use my IPad. My suggestion would be to make the instructions friendlier and a bit more concise.

Outstanding phone replacement! Very fast delivery in perfect condition with new charger and connecting cord also with easy to understand instructions to pair my old, cracked face phone with my brand new one! New phone is working great and all my phone contacts transferred with no problem. Outstanding service!

I am very happy with my Asurion experience. It was quick and fair. I’m very pleased and definitely recommend Asurion to all my friends and family. It is nice to know that if there’s ever a phone disaster it can be rectified quickly!

Everyone was very patient and helpful. I am not the most tech-savvy person and everything was fast, efficient seamless and idiot-proof. It’s amazing how quickly your new phone is sent to you without disrupting your life any more than is necessary.

Mike the Asurion rep was extremely nice and helpful throughout this phone ordeal. Kudos to Mike. Thank you sir. We received the new phone expeditiously. The phone is everything my son expected and more. Thank you again for your time and help!

Lost phone on the highway, couldn't find it when went back to look. Asurion sent a replacement the day I opened the ticket and the phone was here within 2 days. So very grateful for the excellent service. Thank you.

You made a bad experience (stolen phone) more bearable. We've had our cellphones covered by Asurion for many years but never had to use it. We now know that we made the right choice getting coverage and we will be doing so in all future purchases. Thank you for the great customer service.

I had a great experience with Asurion. Even though I was at fault and I did something not so smart when I broke the phone they replaced it without question. The phone works like it should. They delivered the phone quickly!

After I made a claim for a malfunctioning Samsung Galaxy S5 Active, my phone mysteriously began working properly so I cancelled my claim. The representative in the claims department was very helpful, friendly and professional. I highly recommend this service!

The new phone was easy to request and arrived in a timely manner. I was pleased to have service again. It was very convenient to receive a replacement phone without having to leave my house and go to a store. This is a very good service to have.

My experience with Asurion-Verizon proved to be fairly quick and efficient. A part of the process was not explained well by the first Asurion representative that I spoke to, but eventually everything was explained thoroughly. I am satisfied with the overall experience.

We had a great experience with Asurion. The process of receiving and returning the broken tablet was extremely fast and efficient. I believe we received the new tablet the very next day after placing the order.

Wonderful experience with this insurance. My phone started freezing up on me and from the time I took the phone into AT&T and the time I received the new phone was only the matter of two days. This whole experience has made me realize that it is very important to first of all have phone insurance and second that when needed you will be taken care of very quickly.

I lost my phone. I would recommend buying the insurance for your phone. When I called Asurion everything went smoothly. My phone came right on time and I called Asurion to help me set up my phone. I was up and back to normal in no time at all. Thank you.

The rep was extremely knowledgeable and kind. I enjoyed the help. They seemed really interested in helping me. Didn’t he solution to my problems and I thank them. I am really appreciative that they walked me through each step. In the future I will be sure to call them knowing that they can help solve my problem.

The replacement phone came quickly and so far, it is working well. It looks and feels like a brand new phone! The webpage could be a little easier to file and complete the claim on. Thank you very much for your help.

I had no problems, my daughter received her phone in a timely manner, and the process went smooth. Thanks a lot for having our best interest at heart, as and making the process easy from the moment we called to the time the phone was delivered.

Best experience I have ever had dealing with a system like this. Amazing service!! The callback option and the personal interaction and patience your agents provide is superior. I wish I knew the one agent's name in Arizona- he was the best I have dealt with through a call service like this. Great job!!! I would recommend your service to everyone I know. This actually made me a happier AT&T customer and again I thank you.

Horrible experience and customer service. Hope the wireless company replace you guys. I don’t not recommend Asurion to nobody, very hard process, and late shipping. Please don’t use. This service are very hard for us.

Reported the claim Saturday morning and the phone arrived Monday. So fast! Then the rep who answered the phone solved my issue quickly AND offered to help me erase my old phone without rushing me off the phone. She was so good at forward resolution!

Quick service. No questions asked. I submitted my claim because my screen broke after dropping and it was easy to get my new one. There was plenty of support offered to me to help transfer info to the new phone.

Had a great experience, nice customer service, the person that I talked to was very knowledgeable about what I need to know, I will definitely recommended to anyone, the wait time was quick and nice for me with no hassle.

Asurion handled my stolen phone claim efficiently and quickly. I put my claim in on a Saturday morning and had the replacement phone at my house by Monday!! I had not filed a claim ever so I received the 50 % discount on the new phone.

I bought the Apple device from Verizon, they charge me insurance program for 13$ per month. So my device screen became cracked, I apply for Asurion insurance and I got the news that I need to pay deduct payment of 199$. It’s very bad, but I think ok, I will pay, but they also telling me that I will receive the refurbished device.. I have question, what mean refurbished device? I bought brand new IPAD 11 inch pay 3 month insurance, and stay ok with deduct payment 199$ and you send me refurbished device???? I pay a lot of money I receiving ref device. Its look like fraud, big fraud, I don't recommendation this company.

Well I don't recommend anyone lose their phone. But glad to have insurance even though the deductible was not cheap. I guess cheaper than a new phone. They were quick to send the replacement. I reported it on a Saturday, and Monday the replacement arrived. Note along with it that assistance was available but I took it to a Verizon Store. Their service was very good. Recommend it highly.

It started off bad when I wasn’t able to receive my device but I was helped by amazing staff that helped me get a new phone shipped. And when I received I was helped with activating my device. I’ve been the happiest ever since.

We were on a huge time constraint getting this phone before we left the country. The phone arrived on time and without any problems. AT&T and Asurion were very helpful. They even helped us get an extension on sending our old phone back since we were leaving.

Knowledgeable, fast and efficient service. Would definitely use this service again. Great value for the cost and I had my phone in less than twenty-four hours. Customer service representative was knowledgeable and helpful, making the experience enjoyable and painless. The follow-up by the AT&T customer service was spot on making it a seamless transition from my damaged phone to my new phone.

I received my replacement phone the NEXT DAY!! I was so surprised! Thank you for your prompt service! I was very worried about submitting a claim when I broke my phone but the process was very easy and upfront. Being able to complete the claim online was very helpful and allowed me to enter my claim information at my convenience. Thank you again. :)

This was my first claim and needless to say I was skeptical. You hear so many stories about how hard it is to file a claim, how bad the customer service is, etc. So I think, here goes. I get all set, ready for battle. Approximately ten minutes later I hang up the phone with the assurance that I would have my new phone within two business days after the completion of my paperwork. Wow that was painless. The gentleman that I worked with was awesome. He made it a breeze. The hardest part was getting my husband to sit down long enough to sign the paperwork. As promised, two days later I have my new phone. Thank you, Asurion, for your prompt and courteous service.

It when very smooth, the phone was delivered right away, and setting it up was easy. I had to call Asurion the get the sim card activated. I sent back the damaged phone with their easy return they included in the replacement.

The process was rather simple. The one that I have an issue with is that the phone that was damaged does not fire up so I was unable to clear information and there was no explanation as to how to do that prior to sending the damaged device back.

My experience with Asurion (my second time, I believe) was super quick, easy, and definitely effective! Accidentally drowning my phone was not exactly pleasant, and I was sure it would be a nightmare to get a replacement - instead, it was a seamless process, and the cost of my replacement phone (with deductible) was very fair. So happy that I had insurance.

It took a couple tries, but it was an otherwise smooth process. Asurion had to send out two phones because after two hours on the line with an agent and the first phone sent, they had to send another because the first wouldn’t activate. Thanks for all your help.

AT&T - Finally gave up on my phone (charger/battery problems) and put in a claim on a Friday night. I got my phone before 10 am on Saturday morning, and by noon had everything transferred over. The only nit-noid is I couldn't figure out the tape that was included for return, so I sued my own.

So I purchased a Lawn Mower from WalMart. The cashier asked if I would like a protection plan for 3 years that would cover the Lawn Mower if anything went wrong. Of course that is a No Brainer so I said Yes, was not told if anything SPECIFIC went wrong I was told if ANYTHING went wrong so of course 2 years and 11 months go by and now my mower will not start. I am a stickler for preventive maintenance so when Asurion tells me that it is because I have put bad gas in my mower or let the mower set with gas in it which has damaged the Carburetor it is hard for me to believe since I drain my mower each fall and put fresh gas in it every summer.

AT&T - Cell phone was stolen on board a cruise ship and the insurance company handle very well. It was an easy process. My wife and I were able to move forward quickly. Would definitely recommend to others.

Process could not have gone better, had my new phone in delivered to my door and all set up in less than 24 hours! Also perfectly packaged for the return of my old phone, even included tape for the box! Amazing service.

I got my replacement phone in a timely manner. It is good quality, too. The agent I worked with through the chat feature was very helpful! Once I received it, I then took my phone to my local AT&T store for help setting it up. Overall it was a great experience.

Ok so after being sent the wrong phone and then not be able to get a phone like I had I was told by one of your agents that the deductible would be waived. But when I received my bill it had not been waived. So basically I was lied to. Not happy at all with my experience.

I was pleasantly surprised how easy and fast it was to complete the process of filing a claim and receiving a replacement. The process was straightforward and Asurion already had my phone's information in their system so they were able to not only confirm proper ownership but they also quickly sent a replacement. I received my new phone in less than 48 hours of filing the claim. I was also impressed they included a new case as they assumed that was also lost along with the phone. Glad the phone insurance was worth it when it came down to unfortunately needing it.

Fast, accurate and flexible. Shipping was fast and effective. Easy to communicate with representatives and payment was easy. Efficient way to handle device malfunction even if stolen. Would recommend insurance plans. Love my new watch and seems even better than the last! ATT made it easy to get connected with Asurion. Very smooth transaction and transition after frustrating time.

AT&T - You guys literally had my new phone to me the next day. And on a Saturday, nonetheless. Excellent customer service. Phone was a bit of headache setting up since my old phone was destroyed so badly, but still great work on Asurion’s part.

The experience was unexpectedly positive. From initial claim to replacement, the process was clearly communicated. I had my replacement device within a week of initial claim. Asurion did a great job keeping the process on track and communicating with me each step of the way.

Process was easy and straight-forward. Appreciate the discounted deductible since this was my first claim in 4 years. Had a problem getting my contacts to upload, so needed to work with Apple and Yahoo. Requested an extension to return my old device which was granted. Thank you for your excellent customer service.

Asurion Customer Service Representative was courteous and knowledgeable. Provided great customer service. Rep explained Asurion process and provided claim number for me to follow up. Asurion shipped device out as expected. I appreciate the great customer service that was given to me. Keep up the great customer service.

When we chose the replacement phone there was no indication that it was on back-order. It was frustrating waiting and getting a run-around from different workers. My two stars are because (1) the customer service from one worker I spoke with was very helpful and she finally gave some concrete information and informed us that the warehouse had it on back-order even though the website didn't correctly show this and (2) the customer service worker who helped us set up the phone was very knowledgeable and helpful. I personally believe these two workers should get raises or promotions because they went above and beyond for me and my wife.

And I was able to get back to normal soon which I think it’s the main reason for insurance.

Everything went soooo great, it was fast and hassle free. It was very nice knowing we could get a replacement phone for my son by just a few simple clicks. It’s well worth the extra money spent monthly for this great insurance.

The replacement phone that was initially sent to me was a restored phone with an inferior display. My malfunctioning phone display is much much superior with a sharp, crisp display. I went to AT&T store and they tried to get the replacement phone display to improve but was unable to. So I was disappointed and called you to ask if I could send it back and get a NEW phone to replace my original phone (since that is what I was promised when I called in the first time. You can check your recordings of that call and verify that I was promised a NEW phone. The representative yesterday was very nice and was eager to please me and also promised to send me a NEW replacement phone. Both representatives were extremely nice and eager to satisfy me. Thanks for being such a great company. I look forward to receiving my new replacement phone soon. Suzanne

Asurion provided excellent service. It even used a "call back" option so I didn't need to stay on hold while waiting for a rep. The return service The AT&T associates at the Carson City location were very supportive. The return of the broken phone was also hassle-free with the original, reusable shipping package. Thank you.

Good communication and great service. This took a while before getting resolved. This issue took more than one time to get it right. I thank you for working with me and AT&T working together. I will be a few day before activation.

I started the claim process online about 2 weeks after an employee's phone was stolen. I was told that it would be a while before the use of credit card funds to pay the deductible would be approved, so I had to wait about 50 additional days before completing the claim process online. I believe Asurion allowed 60 days. I never had to talk to anybody. I just answered simple questions and clicked Next a few times. Ultimately, I found that the deductible is charged to our AT&T bill. We received the replacement iPhone 7 Plus the next day. The box says "AT&T Certified Restored" so I'm sure the phone isn't new, but it does look new. It came with earbuds, a Lightning to 3.5mm headphone adapter, Lightning charge cable, and a USB wall adapter. All appear to be genuine Apple. I highly recommend Asurion; they made it so easy.

Everything went great. Service was good and small wait time. It was nice to be able to call instead of go to a retail store. I don’t know what else I could say. I am please with the services and will continue to use them as needed.

Overall experience was great, however, I was speaking to rep #1 and in the middle of verifying my email for confirmation/tracking purposes, an automated system kicked on & lost my call to that rep. So I had to get a separate rep on the phone to complete the call & update the email acct. No big deal though! First rep said it might take 1-2 business days. Rep #2 said it could be 3-5 because my replacement phone was on "back-order". However I received the replacement phone on the morning of the very next day. Very satisfied! 10/10! Would recommend. :)

I’ve had many many iPhones and replaced each one myself but was told I had to use the service to guide me through the service. I always just put in old SIM card and back up from iCloud latest backup. I was told I could not do this and had to use new SIM card and had to set up replacements phone as a NEW DEVICE. I lost all my contacts and all my photos of the past 10 years. After wasting an hour with this disaster I another 25 minutes for a supervisor and by then I had redone this a the way I always go - the supervisor was Brain and he was knowledgeable and helpful. This is not a review about him.

The young man who helped me was very helpful. He was friendly and very aware of all the options that you had to offer. When I left I was confident that I was going to be happy with the result of getting my internet fixed.

The person who took care of my claim was very courteous and immediately processed my claim. Also the pro tech who helped me set it up was very helpful and did an excellent job of being not only kind but patient with a very nontech person who is also old.

The insurance claim was easy and fast. I wasn't expecting the phone for a couple of days but I received phone within 24 hours. The Directions for mailing the old phone back, it came with everything I needed to send and set up new phone and I was up and running.

Very fast service. Quick guide to help setting up phone. Pleasant and helpful customer service person. Too long to wait on 1 800 number so chose the callback plan that worked out better as I'm sure is the plan.

The issue with my phone was handled in the best way I could imagine. I wasn't able to get my phone repaired but a new phone was sent to my within 24 hours. I have never had an easier time getting a replacement phone.

I have filed a claim 7 different times and I still can’t get my replacement. It is absolutely ridiculous that nobody can tell me why it keeps getting denied!! If you damage your iPhone go through Apple care!

First time utilizing my insurance and it was so easy and such a pleasant experience. Staff was friendly and helpful. The process to send back the phone was an absolute breeze! The technician on the phone was professional and thorough.

The carrier could not identify the problem with the previous phone. With Asurion everything progressed smoothly from start to finish. The representative was polite, courteous and informative. She listened to me give the description of what was happening with my phone attentively. I received the replacement phone in 2 days. Thanks Asurion!

I took my replacement Asurion iPhone to the Apple store because it was glitching out. The guy basically told me all the parts they use to refurbish their iPhones are third party knock offs. These phones glitch constantly and do not function as the original iPhone is advertised. They are cheap frankenstein knock-offs. They are nowhere near water resistant, their batteries don't last and the screens and software glitch too.

Having Asurion as insurance was easy to use, accessible and I will never go without insurance again. The agent was helpful in assisting set up with the telephone when I called. FedEx is very secure as the shipping agent. Thank you, Chris.

The phone wouldn’t charge and was able to get a replacement without difficulty. Very easy process and phone came next day! So glad for the stress free process. Glad to have a loyal company to deal with in this day and time.

I only had to make one call to Asurion to have my phone replaced. I received it the next day. I could not believe how great a job they did. 5 stars without a doubt. I would recommend them to anyone who buys any type of phone.

Dropped the phone and cracked the screen. It was under insurance. The AT&T store took care of the reorder fast and easy, and then the tech over the phone activated it all again quick and easy. Very painless and easy.

My wife's phone has been giving her issues for months now, random apps opening, calls switching to facetime, etc. I convinced her to let me file the claim and get her a new one through Asurion, and it was amazing! Got the phone the next day and was able to set it up easily! It's been a week and the phone seems to work perfectly. Very happy with how this works. Worth the fees.

I was not pleased with the lack of follow up and follow through by Asurion.

The only thing I didn't like is I did NOT get a confirmation email when the phone shipped or was delivered. I get nervous on deliveries these days with all the theft off of porches and front doorsteps. Other than that the experience was good and the phone works great.

Very pleased with the easy process and very happy to receive my new phone. The speed in which the whole process of receiving my new phone was unbelievable. I encourage everyone to have this program for your electronics. Thank you!

We had a cracked screen and it was better to get a new phone, you made the whole experience effortless. I feel this is a good investment. I'm also very grateful for the young lady at AT&T that guided me through the process. It really was very easy and great customer service and follow up. Thank you so much!

Cracked my screen with a bit of water damage. Filed a claim online and my phone was delivered next day. They send you a envelope to mail your damaged phone to them and voila, you're done. I have used Asurion for years with iPhones and Androids and they are so incredibly easy to deal with, worth paying for the insurance.

Had a really great experience. Made a phone call spoke with the representative. She was very kind polite and really help me out. Thank you for your quick service and for all you did to make sure I had another phone.

When filing for a claimed the response time was fast and shipping was fast. My problem was solve in a matter of minutes. I was back to using my phone two days after it got replaced. I would recommend this service to other. It's a big help having insurance on my phone.

Repair process was easy and done on time, then I had an issue with the device related to replacement, called customer service and after talking to an agent and a supervisor the resolution of the situation was good. Great service.

I am very pleased with the service I received. It was very easy to make a claim and we received the replacement phone the next day. I definitely recommend having this insurance to cover your phones and devices. Thank you!

Great service and very prompt. The phone also came with a case which was a very nice touch of customer service. The phone arrived the next day which was very helpful. Very happy with the service and response time. Thank you.

My phone fell and broke so I we to AT&T to ask what I can do and they help me with my broken. The person that help me was very nice to me cause I did not know what to do. I had just had my phone for about a week when it broke.

My daughter had her phone stolen at school. I filed a complaint at school then called Verizon. They gave me the insurance company info and connected me right away. I was tired of holding so I went online and submitted my request on a Friday and my daughter had a new phone on Saturday.

Asurion is very customer focused and makes it easy to get a new phone when one is damaged. They walk you through every step of the process. They even check back in and make sure you are up and running.

Staff is very professional and provide all the information needed to make the process very clear and painless. Quick mailing of replacement phone to include all the documentation needed to return the damaged item. My wife and I are extremely impress with your level of service and would highly encourage anyone to use Asurion.

Once I realized that I had to actually CALL to complete my request for a new phone under my extended warranty, I found the Agent polite and accommodating - and I even received a considerable discount off of the price I was originally quoted because I had not submitted any previous claims. Great Job Asurion!

The process went well. The only mild annoyance was the having to fax the attestation and my driver's license, but I understand that there must be some good reason for that to avoid fraud and so forth. So, overall, the process went well.

The claim process was easy. Staff was helpful and professional. I made a mistake in the claim process and the agent checked every option to correct and found an option that worked for me. The repair process was efficient with an excellent result.

My phone was stolen on the job site! The Asurion paperwork was easy to file. The response time was fast for the replacement. We received the replacement phone within 24 hours! Highly recommend insurance carrier! It was invaluable service. Would highly recommend.

The process was very efficient and easy to follow. The support staff was very pleasant. The technicians who assisted me were very knowledgeable also. It was not difficult to reach someone when needed. My overall experience was very positive. Great job!

They were prompt in replacing my tablet and it was not very expensive to do it. And prompt in letting me know the progress of it. The web page was easy to do. I'm very pleased with it. Will probably use it again.

I recently lost a Blackberry Priv, insured by Asurion (I bought the insurance through AT&T when I got the phone). Asurion said they cannot replace the Blackberry, but instead offered me another cell phone (a Samsung), an inferior product that would be quite useless to me, since I need a key feature of the Blackberry (a "hard" keyboard). On top of that, Asurion wanted $112 in deductible to send me cell phone that is quite useless to me and that I would just have to throw away and buy a replacement Blackberry on my own. Asurion thus took my money and refused to honor its contract with me: either providing the right replacement phone or providing me the money to buy a replacement (less the deductible). How can it call itself a reputable firm? How can the BBB give it an A+ rating.

I am very happy with everything from start to finish. Amazing customer service too. Thanks again. I'm glad I have insurance with Asurion. It's been the best experience ever. I have made two claims in the years I have had this insurance and I'm very happy.

As far as replacing the phone, the people were prompt and very nice. The deductible is ridiculous though almost $200 for my phone replacement. I only have a $500 for my $45k dollar vehicle so I would like to know why it's so expensive.

The technicians were so knowledge and polite. Very nice! They helped me set up my replacement device with no hassle at all and quickly. They understood my questions the first time I asked them. I would definitely recommend this company.

I reported my phone stolen. I was able to track my phone to its actual last known location that the person who stole it had it at and was active at until the sim card was either removed or the phone was shut off and phone left at that location. I submitted all the necessary paperwork by faxing it to Asurion after the memorial day weekend and within 3 days I had a replacement iPhone delivered to my door.

I returned 3 phones and got three Asurion phones. They were better than the originals I thought. They looked and worked like a new phone. I just wish there wasn't a three phone policy. I tell all my friends how easy and convenient Asurion is.

I’m glad to have them as my insurance carrier. I rated a four because it took several tries to get this claim going. It didn’t help that I was away from home and didn’t have access to a computer. But once the process started everything turned out ok. I’d recommend Asurion to colleagues and to my family.

Asurion was on time. Fast, courteous, and superior customer service. I definitely will recommend to customers who need insurance for cellphones. The service that they provided is a memory for the future of any cell phone and devices that I have my plan. A+++ Service.

The fast delivery was great so I would not be out without my phone very long. I took her to Verizon and they set it up in no time. I would recommend Asurion for the great service. Thank you very much.

It was fast and easy, I received it in couple my replacement phone in couple of days. The app was very easy to follow. No issue and the phone set up was also easy. Thank you for your all your support.

This is the worst company! I was watching my young granddaughters out of state and my phone became inoperable. They would NOT send me another one at my daughter’s house... a fraud thing. Even though I gave them the correct pin and they had my info... Plus my husband talked to them from our home state and he told them to process this claim ASAP. They jerked us both around for days and finally my husband told them to send it to him... so he finally gets the phone and then has to spend $80. to overnight it to me.

Everything went smooth. Only took a few mins to complete. Phone arrived exactly two days. I was s me to set it up with no problems. Couldn’t have come at a greater time. I was actually in Florida when I did my claim.

I filed a claim at the store and had a replacement phone by the following day. The person who helped me was knowledgeable and was nice. It’s great to have a quick turnaround to be able to use the replacement upon receiving. Thank you!

Fast and easy fix for a faulty phone. Bailey at the local AT&T store was extremely helpful. Brought in my daughters phone for a green line down the side and they ran diagnostics and got it corrected right away. We’ve had AT&T service for about 16 yrs and have never been happier.

They got the phone to me in a couple of days. It was easy to get my information from the other phone. I was very satisfied with your service and will keep the insurance on this phone. Have a nice day.

Everything was great. I was not going to be home when the package was delivered. Do I changed the address to where I was going and it was delivered there the day I arrived. It was great service. I will use this service company again. So good.