Asurion Reviews

Thank you Asurion for the prompt and efficient service you provided me in replacing my device. As promised, you had a replacement device to me within 24 hours and for that I am grateful. I have ensured that all of my other devices are covered in the event they are lost or stolen.

My phone screen shattered one day when I came in from shoveling and it just slipped from hand off the counter. All I had to do was fill out a paper and send in the broken device. I paid a premium which was way better than paying for a new phone altogether. It was fast and efficient and I couldn’t be more satisfied.

My new phone was swept away from my waterproof pouch while rafting in Jamaica. I believe the lanyard broke. Anyway, when back home, I submitted the forms for a replacement. I was very glad to see that my replacement was a brand new device and not a refurbished one. The phone was on back order for a few days. Other than that everything with Asurion went very well.

Initially the process was a little rocky. I had called in multiple time regarding my screen that was replaced incorrectly (I presume) by one of your tech. I was unable to log into the screen to complete your repair steps. After the 3-4th call some was able to help and the phone was replaced. If the last person which was a manager was my initial contact it would have been a painless experience. #learningopportunity

I appreciated the ease of filing a claim and receiving the replacement phone the next day. Once it arrived, the phone was pretty easy to activate and program. I was somewhat surprised at the $99 deductible since I had the phone for three years but I guess I should not have been. Thanks.

Although you guys didn't have my phone anymore you guys issued me the newer version to compensate for not having my phone which I didn't ever think would happen. You guys exceeded my expectations and went above and beyond to provide me with a even better phone. Although the price is pretty hefty it was worth it. I just recommend you guys add the screen replacement for Google pixels as well. It would save money as well as save those phones for the people who may have a deeper problem than just a cracked screen. Thanks for your guys' help.

Thank you for the quick service. Only problem with the phone is that the volume button does not work well. Other than that we are satisfied with the service. It was my daughter's phone that we had to replace and she just does not want to send it in again.

Customer service was great on item on warranty, fast shipment, glad it was on overnight, great tech support was great on uploading my history and getting back on network... Customer service great in offering other option in service need. l'm glad to have this service. These smartphone are so expensive... I'm glad to have Asurion for a insurance provider.

While placing groceries in the trunk of my car, my phone fell and cracked. After a couple of days I couldn't get any type of service on the phone, not even the screen would appear. I contacted Asurion and they told me the process to go through to get my phone replaced. For a small fee (compared to the price of the phone) I sent another phone and was back in business 24 hours later. I returned the damaged phone in an envelope provided by Asurion within 15 days and received clarification that they received it. The process was convenient and way more simple than I could have imagine. Thank you so much

Asurion replaced my stolen phone without a problem. The forms were easy to fill out and I got the new phone mailed to me rather rapidly. I had also recently relaxed a broken phone without encountering any problem or delay in getting the new iPhone sent.

Amazing service. Best I’ve experienced with any company in likely a decade . Seriously - Did online claim on a Friday evening at 7:30. Phone arrived on a Saturday from Tennessee after lunch. Less than 24 hours. I’m impressed. I wish other companies had the impressive customer service that we’ve received from Asurion. Is your stock traded? ;)

You did a great job of replacing my iPad once the new units were shipped in! I appreciate your help! The new units were on back order for a few weeks but as soon as they were in we were able to complete the transaction. I sent what was left of the old iPad and connected the new one up to Verizon. The process worked very well! Thanks.

Everything went great! They were pleasant and helpful to speak with. Everything was completed in a timely manner. Of course I, like everyone else wish it was less costly but I'm sure they are keeping cost as low as they can. I would refer friends and family and I plan on staying also. I have no need or plans on switching to any other company. Thank you for making my experience quick and easy.

The worst experience of my life. 4 cards were denied including a gift card. After speaking to over 10 representatives and about 5 different supervisors. Last resort was to get a money order which was an additional $15. (Last supervisor I spoke was willing to send me a$25 gift card for the headache.)

The agent was pleasant, courteous, and knowledgeable. He gave me guidance and time to decide what to do. The new phone came quickly and I was pleased. I would recommend this service to others. The glass was cracked on my phone. This was the 2nd time I used the insurance.

My wife lost her phone and in about a day she received a brand new one to replace it. I would recommend Asurion as phone insurance to everyone. Things happen, it is good to know there is a company who is there to promptly help. They were very considerate and helpful.

My daughter lost her Gizmo and once I made my claim we had a replacement Gizmo the next day! We are more than happy with Asurion. We have had them over the years and they always provide excellent service. Always super fast and replacement products have been great. We recommend having Asurion for any products you’d like to insure. We feel better knowing we have them for our products.

We lost a device and contacted Asurion for how we go about getting our replacement. They were very helpful and pleasant. We got our new phone quickly as well. I paid over the phone for the replacement, and it was even cheaper than I expected. I never had to use Asurion before but I am glad I had the protection.

I recently experienced a loss and, upon contacting Asurion through my local Verizon store, I had a brand new phone and was up and running in 24 hour - truly impressive. The Asurion employees I interacted with were extremely professional and courteous. I will recommend their service to my friends, family, and coworkers. Keep up the great work.

I had a phone with a broken screen. You replaced it overnight. Even though it wasn't with the same phone, you replaced it with a suitable substitute phone. I am very pleased with the service I received. I will continue to have you insure my phone. Thank you very much.

My son lives in a city 80 miles from me. He had trouble with his phone. He used a friend's phone to call me and tell me that his phone had died. I had him take it a Verizon store in Logan. We worked with Verizon, then called you. We worked out a way for him to get a replacement phone. He got the phone a few days later. We had to pay $99.00 which was a real bargain.

A lot of time was wasted because you didn't let me know that I had more to do. So I wanted thinking my phone was on its way after almost a month went by until I called to find out where my phone was. This happened a couple of times.

I had insurance on my tablet. I went online completed the forms in less than 10 minutes. In less than 24 hours I had a new tablet at my doorstep. I was totally satisfied with the process and with the tablet I received. I would get this insurance on future products.

Placed a claim at 7pm on a Friday night and had the replacement on our doorsteps on Saturday by 12:00. Awesome service. Then dropped off the broken phone in the postage paid mailer. Just upgraded two more phones and added insurance to both. We were very Happy with our experience.

The process was very easy! I was pleased to receive my new phone so quickly. The return package was also convenient and was grateful for your speedy response once you were in receipt of the broken phone. The entire process seemed effortless. Thanks again for your patience and professionalism. A satisfied customer!

I forgot I had insurance. My phone was stolen and it was replaced within 24 hours. Thank you. Glad I had insurance. Process was simple and Verizon set the phone back up no problem. I was so surprised it was this simple and easy way to go. I will keep my insurance for sure.

I am so happy for my coverage with Asurion. Within 30 days both my husband and I had to replace our phones due to damage. While the deductible seems high, it was a very easy and efficient system to get and activate replacements, with instructions for every step of the way. I wouldn’t go without Asurion for any reason.

Very pleased. Sent in my phone which was cracked pretty badly, had my replacement with a couple of days, replacement phone battery was going low with about 4 to 6 hours, called Asurion that same week, explained the situation. Without hesitation they sent me another replacement. Thank you Asurion. Your professional staff were remarkable.

Great service. The operator was most pleasant and very easy to work with. I am very happy with my replacement phone after losing the first. The claim was handled immediately and I had a replacement phone within one day. Hassle free. Glad I am insured with Asurion and would recommend their coverage.

I had an issue with the first replacement phone they sent out with the Sim card reader. I contacted my carrier and was advised to go to a store. The employees at the store did everything they could and reached out to Asurion. The employee explained the situation so they sent out a brand new phone within a couple of days. All who assisted were very helpful!

Phone prices keep increases. It's better to have the insurance for those moments when your device is damaged, and especially when you still owe payments on it. It does not snow often in Houston. I fell while climbing out wife's SUV, and phone fell face down (as did I) on a Tuesday. I went online on Wednesday and received my replacement on Friday. I'm not happy that the price is going up monthly, but at least the deductible is going down some.

Easy to start claim process for a quick mobile phone exchange. Courteous and helpful service staff. Simple return process - just drop the prepaid self -addressed and self sealing envelope in a U.S. mailbox. Excellent email communication provided from the start of claim to the return of the damaged device.

Great service, fast and accurate. I would definitely recommend a friend. I like the fast action Asurion takes when they need to send out a replacement phone. I’m very happy. Thank you for the service you guys provide. I could not be any happier with this company.

I think y'all done a great job. I pay for my grandson phone and he is only 15. So knowing that he will have some things go bad with his phone and I know y'all will there is great. Thanks for everything. I have three phones on my account and having insurance is great because things happen. I am fire chief and EMA Director for our County and my phone goes through a lot.

It was great that I could get a replacement phone. And to be able to download/upload everything necessary into the new phone with little or no trouble was a plus. It was challenging getting things the way I wanted them but was very satisfied in the end with getting a new phone replacement.

I am so grateful for Asurion, they handled my lost phone claim with such urgency. By the next day at noon I had my replacement phone. This was truly amazing. Thank you so much for such wonderful customer service. If you ever had such an issue as this you are in good hands.

My iPad Pro was stolen. Fortunately, I discovered this fact fast enough that I was able to find the device using Apple's 'find my phone' app and was able to have the device erased. Asurion's online process was simple and easy to do. My device was no longer being manufactured, so Asurion said they were replacing it with the newest iPad Pro, the 2nd generation model, which also had twice the storage memory as my original.

Customer service is wonderful and makes it so easy to file a claim. Had my device the following day without fail. Would never go without Asurion on any of my phones. I have used my coverage quite a few times over the years and have never been disappointed. Thank you!

All replacement process was very easy and convenient. I’ve got new phones very fast to continue my work because it’s related with phone. I put 5 stars for my experience and I will recommend you guys to all my friends. It wasn’t my first lost phone and every time they provide the best customer care. Thank you.

Broke my phone, filed my claim and received my replacement the next day. Returning the broken device was simple and easy. Nobody wants to break their phone. It's frustrating when that happens but at least Asurion makes it quick and easy to replace the phone. Deductible was cheaper than I expected too considering phones nowadays are 800+ dollars.

Fast. Dependable. Reliable. Great service! The team was fast and efficient to get my claim handled and had a replacement device out to me by the next day. They made everything very simple and easy to do. I would recommend them to anyone I knew in the future. Thank you!

I called Asurion 5 times in one day because I had a bunch of questions. Each customer service representative was so nice and informative. I was trying to figure out if it was better to fix the broken phone or if to replace the phone. I also needed to be reassured that the remanufactured phone was good.

If you don't have this insurance I highly recommend you get it. Recently lost my phone. Went into panic mode. Made the claim and within 24 hours had new phone. Before my new phone actually arrived I found the old phone in my truck and shipped new phone back as soon as it arrived. Nice to know they had my back.

The process was fast and easy. The phone arrived quickly and directions sent were easy to understand. The phone was up and running within 30 minutes after I received it. I recommend Asurion to all Verizon customers. To have phone insurance is a must. Especially you have a family. Thank you.

My telephone was not holding a charge for a long time. I have removed applications and force some to stop running but it would only hold a charge for about 3 to 4 hours. Called Asurion for a telephone. Before ending the call I was informed what day the phone was going to arrive and what to do, several times I was informed to return the old phone before this date or I would be charged this amount. Thanks for the fast service.

Besides having to pay too much for my phone to be replaced it was a good experience. I didn't think it was a fair price for my phone. I pay insurance so I don't have to pay full price. A Note 5 shouldn't cost 150 dollars. Other than that the people were nice enough.

No difficulties and easy to navigate at the site to file a claim. Very quick to follow through, respond and have the new product in your hands. The online process is simpler than any others that I have dealt with. Highly recommend Asurion for phone care and coverage.

Super fast delivery... fast notification when they received defective unit. Only thing I don't like is paying $140 deductible for a refurb phone that was only $600 brand new after paying $7 a month for 2 years... not worth buying the service. Pricing plan needs to be revamped so you aren't ripping off your consumers.

I submitted my claim online and received my phone the very next day and set up my new phone. Very happy with the with the online service and the time it took to replace my phone. I have use this service before because I have a family plan and it has always been a good experience.

Thank you so much for helping me!! As soon as I can I’ll get my other device. It arrived the next day. I loved it!! Thank you very much. It’s really worth it having this insurance. Someone stole a couple of my devices. I could only afford to get one of my devices back and when I can, I’ll be able to get my other device back.

Someone stole my phone in Thailand. Within 2 days, my trip home to the leasing office I had my new phone there waiting for me. The process of informing them of the lost phone in addition to the ease of receiving the phone back is worth its weight in gold for a lost phone.

Asurion was great! The tablet I needed was not in stock so I had to wait for it. Asurion kept me informed while I waited and promptly shipped the tablet. I'm glad I have the insurance, it's worth every penny! As long as I have the option, I will remain an Asurion customer. Very pleased!

My tablet broke, screen cracked also. Asurion was quick to respond to my claim and I had a replacement in a matter of days. I had several follow up emails checking on the status and making sure I had updates and constantly knew where my replacement was and when I would receive it.

I am rating with 4 stars for ease of filing and receiving claim compensation. Smooth process and fast delivery. Phone was received in good shape and works perfectly. Would be a 5 star if not for the very high deductible. In addition, the instruction to turn off "find my phone" was repeated too many times... once was sufficient.

I was pleased with the prompt service. The mail was an issue... but not directly your responsibility. Your service representatives were efficient, pleasant to deal with. Also, knowledgeable. I will continue to insure my phones with ASURION. I was dismayed at the large copay that was required. With our entire lives in our cell phones, I appreciated the prompt service. Thank you.

My phone fell off my nightstand onto a rug and would not open. After many attempts to charge it as soon as I tried to open it it would not open. This was my first experience with Asurion. The only item was how to off my phone. Had a hard time following directions. But I figured it out!

I have used Asurion twice in the past twelve months. I have been completely satisfied with their prompt, professional service. I recommend them highly to anyone looking to sell iPhones or equipment. The shipping equipment was sent out immediately, I was informed when they received shipment and I received payment from them immediately. Very satisfied.

My phone had an issue where everybody I talked to was hearing themselves echoing, every word they said, and it was very annoying. It turned out to be bad o-rings on the internal microphone jack, letting the sound "leak through" and create the echo effect. After doing some testing over the phone with Asurion, they agreed that the phone needed to be replaced. They sent me a new one, it arrived overnight, and it is perfect. Very satisfied! No charge.

Instructions a bit confusing, but it worked, you cannot clear your old phone if you turn off Find iPhone first, I turned off Find My iPhone then sent phone. Back then read further that you should clear the phone was on the phone with iCloud for a while.

Ordering my replacement was easy. Delivery was fast. Phone was in excellent condition and instructions provided allowed me to easily connect the phone. My only recommendation would be that they would provide instructions to transfer everything from the old phone to the new phone. I had to research how to do that.

My phone cracked and need to be repaired. I called and they were immediate with their response. They gave me a place to fix it for $29 and had a appointment within 24 hours. They did great work. Then my daughter's phone cracked and they had someone within 24 hours come to repair it at the house. Again great work. Very happy.

I loved the service that was provided to me but my equipment was not in stock so it took long to get it. That was the only bad part. I do believe if my iPad was in stock the service would have got a five star rating.

I was very pleased with Asurion's customer service. I highly recommend Asurion. With the deductible I paid, it was well worth it, and I received the new replacement in two days. I was very pleased with the service. Thank you very much for the excellent service.

The transaction with your company went smooth and was a pleasure doing business with you. Every time my phone has been damaged or lost I would contact you and the process to get a new phone was speedy and the associates were very nice and helpful. Thank you for your great customer service.

Happy with the prompt service, and with the instructions for turning off Find My iPhone, which I hope worked. I have had a number of instances of needing to file a claim, and most times, it's been resolved pretty quickly. Sometimes the process stalls and I need to just log off and wait for an email telling me how to complete the filing.

They did everything imaginable above to solve and correct the issue on hand. Thank you, After the problem they followed through with everything necessary to fix any doubt of concern with the stolen phone in Panama. Thankfully I had purchased a extended service protection for this problem.

When I called and told Asurion about the loss of my phone, they promised a replacement in two days, but it arrived the very next day! I was surprised and so pleased with their quick service! I highly recommend them, they were pleasant and very efficient! I’d recommend them to everyone.

My son who is away in college notified me that his phone was no longer working. That day we called Asurion for direction. The claims representative went through technical and troubleshooting details without success. She begin the claims process and my son had a new phone delivered to his campus the very next day. Thanks Asurion!!!

My experience with Asurion was excellent and as fast as possible with filing the claim and then having it resolved. They helped to make the aggravation and inconvenience of replacing a lost phone as convenient and painless as possible. I am very glad I had this protection in place for my phone.

The process was very easy. We received the new phone in less than 24 hours. Our service provider transferred everything to the new phone. It was completely hassle free. I would use them again. The customer service answered all my questions and explained the process about getting a replacement phone. Thank you.

My phone was damaged, I got on the website, filled out all information. Instructions on website was very easy to navigate. In less than a day I received my new phone as scheduled. Very simple process, worked fine. I highly encourage anyone who wants to protect their device to get Asurion Coverage! Thank You.

My experience revolved around replacing a misplaced phone. The Verizon outlet was professional and cordial. They explain my options and set in motion replacing my phone. The phone was delivered within a few days. I called them to acknowledge what transpired and mention the customer service was exceptional. The replacement was an upgrade, which they explain in detail would be a benefit to me.

Great job weather held up replacement getting here. However the service was great and fast. They can’t control the snow. The representative was nice and very helpful. They were understanding and even sent charger and case for new being it was different from her original phone. It was reasonably priced to replace my daughters’ shattered phone.

As soon as the payment was made I received my phone less than two days later. Everything was there and I was very satisfied. If I have to use his service again I will not hesitate. I was in great hands and felt that each representative I spoke with was helpful.

All of my contacts with Asurion were professional and efficient! The packaging was thorough and the instructions were easy to understand. My responsibilities and Asurion’s responsibilities were clearly stated and documented. Will likely recommend to others.

I received prompt service. Everyone was knowledgeable and friendly!! The cost was minimal compared to upgrading to get a new phone. My phone was received the next day!! It was in perfect condition!! I was able to reconnect everything within 1 hour! I would highly recommend Asurion to my friends and family!!

Once I figure out how to order a replacement phone it was a piece of cake. Phone came when I was told it would. Old phone return was easy to do with the prepaid envelope. Only recommendation is to give simple instructions or pictures of items to be removed before returning the phone.

It was easy to request my replacement. The replacement arrived timely with accurate activation instructions. I was able to activate and have phone it up and running within 30 minutes. I did it on my lunch break! The postage return envelope provided made the last step easy the entire way.

Losing my iPhone put me into a tailspin for a day until I went to VERIZON service center and they hooked me up with Asurion which replaced my phone in no time at all. I very much appreciated that. Can’t imagine where I misplaced it, in any event “Asurion” put me but at ease.

I lost my phone and within 24 hour I had a new one in my hand. Great service, no questions asked. They just wanted to make sure they filled the customer's request. They did a great job and highly recommend Asurion to any potential customer. Thank you.

Asurion immediately replaced my phone and sent a new replacement, very easy activation instructions! Email notification on tracking the phone and when it was received was great knowing everything was received and processed. It is comforting to know that my phone has a great protection plan. Thank you for all your help!

The process was fairly easy to go through and I got my phone the next day even though I filed the claim late at night. I was skeptical when I filed it and it said it would be there the next day. But to my surprise it showed up as promised. I was super impressed.

Replacement phone arrived the next day after processing the claim, processing the claim was easy as it was all online, and step by step. They provide a return envelope and prepaid shipping label to send the only phone back. Overall it was a super easy process.best insurance on the market!

It was my wife's phone left at a store while traveling. Replaced immediately without a hassle with a newer model reconditioned unit. She and I are pleased. We have had the insurance for about 3 years and was considering dropping it just before this happened. Good thing we didn't drop the coverage.

Everything went smoothly compared to the 1st time when I had to deal with some dumbass lady that didn't know what the hell she was doing & kept giving me the run-around. But this time around I had no trouble putting in my claim & my phone came in on time.

They have the monopoly of phone insurance for just about all providers. They force you to accept their fix. They do not offer a cheaper option. Their deductible is exactly the same regardless of age of phone! There is NO negotiating this.

The process went extremely smoothly. That's why I keep insurance on all my phones. I have had the Asurion insurance on my cell phones for years and have always received excellent customer support. As a matter of fact, I have spread the word far and wide that Asurion cell phone insurance is the greatest thing since canned beer.

Your company did everything outlined in my insurance agreement. With no hassle I was able to get a replacement for my phone at a reasonable fee. The new phone worked perfectly out of the box. Thank you for your quick and effective replacement of my device.

Iphone 6 replacement - I received my new iPhone very quickly but the first one that they gave me had an internal problem and couldn’t get service so I got another one (my current one) and when I got I realized that there was a lot of light coming through the area between the screen and the casing and it turns out that the screen is almost coming off because of how bad of a job they did refurbishing the phone they gave me. Overall they do get you your replacement very quickly but I’d rather wait a little longer if it meant better quality of what we get.

When I lost my phone in Hong Kong Asurion replaced it within two days! It was really great. The one thing that I did notice after, was that I was getting a LOT of Robocalls that I did not get before. Coincidence? Did Asurion sell client data? This was the first time I have had to use my insurance, but I was glad I had it.

I was very pleased with my experience. The salesperson was very professional. I was given options that was best for me. My new arrived as I was told. I was sent an email on where my phone was. I would recommend Asurion to a friend. When I signed for my package I got a email from this company.

My son's phone broke, his phone was in his pocket and he leaned against something which caused the break. I did the online form they sent a new one with a prepaid return envelope included and we sent back the broken one. It was so easy and seamless. Thank you!

I damaged my LGV20 and with the proper procedure my phone was immediately replaced. I usually don't carry cell insurance but this time it paid off for me. I appreciated the courteous service I received from the operator. My phone was sent immediately and I did not do without a phone long at all.

The screen was terribly cracked on my cell phone, so I brought it to Verizon. They were very helpful, and explained what I needed to do. Asurion was awesome! They returned my phone, looking new. I was very satisfied. I would definitely recommend Asurion to all my friends and relatives.

The price seems steep for a used replacement phone (I can't remember what I paid for having insurance, but I assumed if I needed a replacement then I would have already paid what was required), but I got it so I'm happy enough I suppose. Shipping was fast and everything was in good working condition. No issues so far.

My phone had a crack in the screen and a pink line. The first phone that came wasn't working so well. They immediately sent me a new one out and now everything is All good! New phone works great! I would definitely recommend Asurion. I did not have any problems at all with the second phone.

They were very professional and immediately sent me my replacement phone. What I appreciated was that it was easy to talk to a representative. They also mailed me a container to send my phone back in as I lost the first one. Great company, well worth the monthly fee and I will always keep this insurance.

I as a consumer can see no reason why throughout the claim process it is needed to complete only part of process at a time and wait for approval before moving on so many times. I am satisfied with end result but thought could be streamlined a bit. This could be completed in one step instead of the 4 or 5 steps it is currently set up with. Entire claim process took over 24 hrs in my case. The replacement was shipped out very promptly afterward.

Such an easy transaction! So much easier than I ever anticipated. I would definitely recommend you guys to anyone that has a phone and needs insurance. It was so simple to place my claim and You guys were quick in shipping the phone out, and I loved the free shipping and it was so incredibly easy to send the phone back!

I dropped my Galaxy S7 Edge and filed a claim with Asurion. Easy web based claim- about 15 minutes. Fast turnaround- received the phone replacement in a day and a half. And this is from someone who is incredibly suspicious of insurance companies in general. So while the monthly insurance is a bit pricey over the two years do know that they will take good care of you should you need to file a claim.

Dropped phone into lake. Got a new one in two days and reset phone within one night. Person who was on the line with me was very kind and got me through everything with ease. I would go through this service again if needed, and it's gotten a lot better than before.

I dropped my Samsung Note 5 from kitchen table height and it completely ruined the LCD screen. Ugh!! Like most other folks with smartphones, I'm lost without it! I first took it to Best Buy (where I purchased it 3 years ago) to see if they could suggest a solution. They could not. I then went to Verizon and it was they who told me the only option was to file a claim. I did so that evening and my new phone was at my front door the very next day! Impressive and appreciated!

Great job from phone convo to shipping. Top notch customer service. I had phone service issues was soaked through each time to solve problem. When couldn't be resolved completed it for correct replacement flawlessly.

Don’t usually fall for the warranty protection but took it once and crazily lost my phone. Took it on my wife’s phone too. Year later again lost my phone!! Definitely better than Apple warranty which I had in the past. Great service and easy online submission. Would not get a phone without it.

I dropped my iPhone 6S plus and it broke. I had a Kate Spade protector and not an otter box. My husband and I traveled from Trophy Club TX to Plano TX for the repair not once but twice. We were both very happy with the customer service at the repair shop.

They replaced my phone immediately and promptly. They were courteous and walked me through the process with complete instructions on everything. It is well worth to get insurance on your phone. I greatly appreciated the experience with Asurion. Thank you very much for helping me out with my phone replacement.

I was able to get my phone replaced within 24 hrs after completing my claim. I was updated on the status of my claim via email regularly. I needed to contact customer service also and all my questions were answered. Glad this service is offered as it saved me time and money.

Very prompt and easy to navigate to process claim. Thank you. The charger wire however seems to be ineffective I am using slower one. However overall very satisfied. Since I am happy with it (except charger).

I accidentally drop my phone on gravel drive and broke glass. I was sent a new phone within 2 days. Everything awesome. The phone was dropped on the edge which crack the glass. The phone work great after I receive. I was impress how fast I got the phone plus a package to return old phone.

A little difficult for those with limited internet and no printer because it was new phone and just the home button cracked. Felt it was defect and should have been covered. Completely covered. Would like to have been able to talk to representatives but had to make claim first so couldn’t explain situation.

My phone was stolen and you replaced it surprisingly fast. Thank you! One question: several weeks after I received a replacement phone, my old one was discovered in some bushes near where it was stolen. I know your policy is that we should return the old phone to you, but unfortunately I threw away the return bag that you sent with my new phone. Can you send me another one?

I called in because my son's phone had a cracked screen from being dropped. The ordering process was very simple and I received the replacement phone the next day. Instructions to replace were very easy to follow as were the instructions to return the damaged phone.

Paid $200 and had my replacement in a day. Quick, quality replacement, easy return, just kind of pricy. I would definitely recommend the replacement plan through Verizon. I haven't tried the Samsung replacement plan but the only thing they could do better is be cheaper. Not to mention the monthly fee on your bill. I'd say it's still worth it.

I have used Asurion for years and they have always been quick with claims. The phone delivery/return system is fantastic, and as long as I do my part they do theirs. Anytime I've had to talk on the phone with customer service the experience has been polite and positive. I just wish they would give you one more time per year that you could file a claim instead of what they have now; some years are worse than others. I would recommend this peace of mind to anyone.

The whole process was very fast and easy. Customer service was excellent and they answered all of my questions. The best part was I received my replacement phone the very next day. I am very satisfied and happy with Asurion and definitely recommend using their service. Their replacements have a one year warranty as well so you can send it back if something is amiss.

The process was quick, easy, and smooth. Very painless. I hate when a phone gets ruined but rest easy knowing I have the coverage you offer. A small price to pay for peace of mind. All representatives were knowledgeable, courteous, and willing and eager to assist. I highly recommend insuring your phone through Asurion.

Customers pay top dollar for insurance and they deserve to have a brand new phone not a refurbished one.... with someone else’s headaches. They are never right. It should be a BRAND NEW phone sent to the customer - when a claim is made. The refurbished phone is always an issue.

Very satisfied! Got a new phone the next day. Would definitely use this service again. The screen was cracked and couldn’t be repaired, so we had to replace the phone. The process was easy. We got an envelope to send the old phone back. We just had to restore the phone to factory settings.

My phone got wet and stopped working. I was very happy with the easy online claim and replacement for my phone. It came quickly and I wasn’t without a phone for very long. I was just a little apprehensive about being warned with the fine if you don’t shut off your find iPhone or whatever. It caused a lot of anxiety making me still worry even after I followed the directions and completed the process that maybe there still was a possibility that something may not be done quite right and I would be fined.

My son lost his phone at the lake and Asurion quickly processed the claim and had a replacement in the mail super fast. Glad I had this coverage as the alternative is paying a lot of money for a new phone. Completely satisfied with the process and how easy it is file a claim.

I reported my husband's broken phone while coming back from a cruise vacation. Upon returning home, I had placed the broken phone in the front zippered pocket of my suitcase. When the suitcase was opened and unpacked, no phone was found! After repeated searches of my luggage, I reported the now stolen phone status to Asurion. My new replacement phone was already here at my home! To my relief, customer service politely and with a pleasant attitude noted it on my account so my anguish was for nothing! Asurion is a wonderful company to utilize and makes all phone problems go away!!!

From start to finish the service was awesome. I got the new phone exactly when I was told it would arrive. I was very pleased. Instructions for returning the damaged phone were clear and easy to follow. The entire process was painless and fast. Thank you, Asurion, for the great experience.

I dropped my phone on a Sunday and was not sure if anyone would be working. I made a single phone and got someone who helped walk me through the process, I then paid my deductible and my new phone arrived in 2 days. I was very pleased with my interaction with customer service.

Very easy to file claim. They understood the problem with damage and made arrangements to send a replacement. I received replacement the very next day. Instructions to activate and program new phone were very simple. Directions for return if damaged phone were easy with a self mailer envelope. I will continue to carry this insurance on my phone. Thanks.

I have had many experiences with Asurion, I have a teenage daughter with a cell phone, and every time I have dealt with them they have delivered as promised. The replacement phones are great, and the speed of delivery has always been excellent. Thank You.

Coverage price is a bargain - filing your claim is extremely easy to do and checking on the claim’s status is also very simple to do - phone arrives quickly - sending broken phone in is very easy. I would highly recommend signing up for Asurion’s phone replacement insurance to anyone.

I was not able to complete my claim online. When I got to the step to confirm I acknowledged to turn find my iPhone off, there was no way to move forward. This is after providing payment info so I thought I was done. Once I figured out the claim was not complete and called in the service was great from there. It would be great if the bugs are worked out in the site so the claim process can be self service.

Today I woke up and my screen wasn't responding to inputs. It would light up and I could see what I wanted to open, but it wouldn't allow me to open anything. I just received this latest phone 2 days ago and had that phone for about 3 weeks and before that phone I had the initial replacement phone for less than 24 hrs before it stopped working. I went to Asurion's page and opened up the Chat window to be greeted by Valerie. I explained this situation to her stating I sent my last replacement phone in the mail yesterday and she apologized for the inconvenience. She stated that another phone would be sent out in 1-2 days. I then asked why should I believe that this next phone would work. She stated that these refurbished phones were tested and cleared for use. She stated that a new phone would be sent out as long as the account holder sent in verifiable information and gave me a list of what was needed.

Great service and delivered when expected. Thank you very much. I do wonder if the phone you replaced would have been on the reduced price deductible. I was a high deductible for my son's phone. We have used Your company for many years and appreciate service and value. Thank you again.

We received my first replacement and unfortunately it was broken. I got in touch and they immediately sent out a new one that was unused and still in the box. Thank you. We sent the 2 broken phones back and since I have not had any issues at all with the new device. Excellent customer service.

After having my phone falling and then not accepting a charge, I contacted Asurion and was sent a refurbished LG V10, however this phone had problems and I had to contact Asurion again. The tech was not able to get the phone working and we had to contact Asurion again. They again sent a refurbished phone, but again there were problems, the warranted another phone call to Asurion. This time a new phone was sent. So far this phone has been fine and works great. I appreciate all the help I received.

I had a great experience having my phone replaced, customer service was professional, getting the replacements were fast and efficient. Had to call twice as the first phone I got would not boot up after it's the battery died. Called technical support and they tried to help me get the first phone working again, the gal I talked to was great, although the first phone did boot up, the gal went ahead and had a brand new phone sent, so the new phone works great.

When I filed a claim for my phone which I use constantly for work and personal, I received a replacement phone within 24 hours and could keep my old phone which still worked somewhat. The replacement phone is exceptional. I was very pleased with the response, the service and the resolution. Thanks so much.

The only complaint I could possibly have is the redundancy within the reasoning behind the renewal of the service of the renewal of the device. I believe I had to enter and/or say or explain my previous devices demise several times, sometimes back to back. Coupled with the then explanation to the service member in person over the phone made it very repetitive. Other than that the experience was great!

Easy and immediate service. Received my phone when stated with no hassles or problems. Great service. Recommend this to everyone that owns a phone or tablet. The new phone I received worked perfect. In 15 years I've used this insurance twice. The replacement cost was minimal to buying a new phone.

Thank you. Was easy to use. I was skeptical at first, the instructions were easy to follow, staff on the phone were knowledgeable and pleasant. The prepaid envelope made it easy to send my phone back in a timely manner.

Asurion is always fast and easy to understand! As bad as it is to be without your phone, it's assuring to know that Asurion will be fast to get you a replacement phone and back to working soon! I'm very pleased! So worth the monthly price!!! I'm a very pleased Customer and recommend anyone to use Asurion!

I broke my phone by the accident and I report it right away. They sent me the new phone promptly and the process was smooth and easy. The customer service was very good and helped me to follow the process. After this process, they kept following the process by email to notify me what's next. Excellent!

I received my new phone very quickly and all went well. Great job! The only thing I'm not happy about is that my speaker and battery wasn't replaced. But I guess Verison only insured the phone. I got switched around to three companies before the last one said that I could only get it replaced in white and not black. That's ridiculous. I know you only deal with the phone, so your job was handled great. Thanks!

The speed and ease of this process was really appreciated. My son was very happy to know that he was supposed to get his phone replaced the next day. There was a small delay with the shipping but that was no fault of yours. The ease and speed of your service is great. Thank you.

Great service - so glad I had Asurion. They replaced my phone in only 1 day! With two small children you need to have a service like this to survive. My one year old dropped my phone and cracked the screen and it was so nice to be able to replace it so quickly and for only a small cost.

2 yrs ago my cell phone died during the intense heat storm we were having here. The screen was not cracked but there wasn't any picture. I used Asurion to get a new phone replacement. The first phone overheated upon charging. Got a second. The second phone was fine until I got a new car and discovered that the Bluetooth did not work. I was in the process of getting that resolved when I went on a Medical Mission to Ecuador. During the trip my phone was lost/stolen. I contacted them via the Verizon website and they sent a replacement.

Well I sent in the iPad for repairs over 3 months ago. I did track claim and says can't fix and will refund. I filled out for email support, no response. So where is the check? Telephonic support is lacking also. Not good.

Replaced within 24 hours. Extremely pleased despite the stolen factor. My phone like most people is a very important work tool and for keeping in contact with my family who are scattered across the USA. Thanks for all your help and concern. All involved were extremely helpful and knew what they were doing without hesitancy. Great customer service!

I had purchased a dishwasher from Home Depot who uses this company as a warranty. My whirlpool dishwasher leaked from the door and ruined my floors and drywall. They did nothing but give me the run-around for 2 months and then sending off my claim to their review department saying I used it for commercial use. Which is a lie and voided out my warranty. But happily kept my money. Warning!!! Do not give this company a Penny!!!

Everything went great on getting my phone taken care of. Quick and nice response. My only complaint was when I got through to customer service for some help with questions I had, the representative wasn’t very helpful. In fact she treated me as if I was completely dumb and wouldn’t listen to what I was saying. Other than that great company. Easy to work with.

As my iPhone stopped working due to some software issues I recently used Asurion insurance claim to get a replacement. They sent me a certified device instead of a new one and said that they didn't promise to give me a new phone and the customer support were very rude. When I said I didn't want to use that phone & will send it back, they said they will charge me the $112 deductible anyway. All this service when I'm paying $33/month for insurance. This is the worst service ever. I'm never going to use their service again.

This is the 1st time I've had insurance on my phones, I've went years without any. I found out it's better to have it now, great work; keep it up. Thanks a lot; I have grandkids using my phones, in and out of school. That's when we need insurance, thanks again.

Phone broke needed replaced, received replacement phone right away. Good service, fast, had phone service back almost immediately; was very pleased with overall transaction. The replacement phone was delivered promptly and was activated with minimal effort.

You all were great from beginning to end. My experience calling with my issue of a damaged phone and your response was exceptional. You are able to answer every question that I had. You were able to give me peace of mind and simply just reassuring me. Also I am impressed with the process being a really efficient and timely manner to be solved. You were and went above and beyond. Thank you for a great experience...

Upgraded to an iPhone 8 at no charge. I had an iPhone 7 and Rey didn’t have any replacements, so they upgraded me for free to an iPhone 8. They are really worth the investment per month to have the insurance. And they will work with you to get what is needed.

Fast, easy no hassle process to replace phone. Attentive customer service and very precise timing with entire process. Definitely great insurance and would use again. The online form to replace my husband's broken iphone was easy and user friendly. We received the phone in last than 24 hours and had trouble with Apple when it came time to reset apple is on the old phone. Asurion customer reps were helpful with extending the return time and never gave a hassle over the phone. Thank you!

I got a replacement (iPhone 6 Plus) from Asurion April 2016. The phone started having lot of issues. The WiFi stopped working and recently phone constantly flickers making the phone totally unusable. I had taken the phone to Apple and they claimed that Asurion did not use genuine Apple parts and won’t provide a replacement phone. I tried calling up Asurion and they argued that I signed up agreement with them that makes them use fake Apple parts. I am not aware of signing up documents with them. I had only purchased the phone from Verizon and they provided insurance through Asurion. I am no longer with Verizon which makes it difficult for me to get replacement phone.

The entire experience was painless! I received my new iPhone a day after I called in a claim for a cracked screen. The customer representative was extremely helpful as well. He answered all of my questions and made sure the phone I received was an equal replacement to the one that was damaged.

My son's phone was stolen. We called Asurion on a Thursday night, spoke with a customer rep who did a great job of taking my son through the process of getting a replacement phone. We could get it shipped overnight, and he received it the very next day. That is great service!

Your company was very responsive and professional. Overall I was very pleased with the service. Thank you. The Asurion people that handled my claim were very helpful and courteous. That made the process of returning my broken cell phone easy and fast. The entire process appeared to be well thought out and customer friendly.

My son lost his phone in an area he could not return to in order to find it. Luckily, we were smart enough to have it covered by insurance through Verizon. Replacement process was easy and quick. Downtime without phone was kept to a minimum. Replacement phone actually had more memory than the phone he lost.

My son's phone was stolen while he was in Canada. I reached out to Asurion right away and found that they were was easy to contact, they responded right away and were wonderful to work with. My son's phone was replaced within 24 hours. I would definitely recommend insuring your phone(s) with them!

We purchased a new iPad and after only three days the iPad was dropped and the screen was shattered. I called Asurion and they did not have another exactly like mine in stock. The next day I received an e-mail telling me that one was available. I followed the instructions and the next day a new one arrived at my home.

I bought a TV from BJ's a while back, along with the extended warranty. While under warranty, the TV stopped working. That was over a month ago. It still sits on my wall, and all I've been getting is runaround. They gladly take my money, but are not to keen on fulfilling promises.

My phone dropped in the snow. I received my replacement the next day and it's better than my old phone. I am very satisfied with the service and I'm glad I had insurance to cover my phone. I highly recommend that everyone gets this protection in case something happens to your phone and it does not work properly.

Replacement was quick and easy, however new phone heats up a lot more than the original. Calling the helpline and was able to walk me through the process fairly easy and returning the old one was a simple thing to do. They email every step of the process so I knew what to expect.

They were very helpful! The process was easy! And I got my replacement phone quick! Thank you for your services. You made my wife very happy and with a happy wife I get a happy life! So thank you again for the painless efforts in getting us a new phone quickly so we could continue with taking professional like photos of our kids!

I have used Asurion many times, and as usual it is easy to use, prompt and efficient. They ship your item wherever you may be and the instructions they provide are always clear and correct. Also the claim process is easy and quick, whether by phone or on the website.

Two weeks after we replaced our broken iPhone, the replacement phone stopped working so Asurion agreed to give me a refund for the deductible back, if I sent them the replacement phone back. Being dissatisfied with receiving refurbished phones, I decided to purchase a new iPhone X; and returned the broken replacement promptly. Now, they refuse to give me my refund and they are keeping the phone. ATT claimed that this is a contractor and there is nothing they can do about it, but ATT charged the deductible. I have been an ATT customer for over 15 years and this is what we get?

Cracked the glass on my new week old phone. Went for glass fix at a Asurion approved store. Got phone home and it started flipping out. The phone wouldn’t work properly; a whole line going down from Top of phone to bottom. I couldn’t text. I couldn’t use certain features. I had to voice text. I paid $50 for this. Called and they sent me a new phone. For my time of sitting getting my phone fixed to having to deal with days of a phone that did not work properly I should have been offered my $50 back. Not happy.

I had to replace my replacement phone due to the screen freezing & the phone not being ‘wiped clean’ by the former owner. It was very creepy to see that my phone was being ‘monitored’ & ‘administered’ by the Test Corp., whoever/whatever they are. However, the newest phone appears to be working fine & I’ll be returning the old ones on Monday. This is my 3rd phone since Monday. (Including the original one.)

I won't say cheap, but have you priced a Note 8 lately? A reasonable deductible and some proof of purchase and I was set. If you buy an expensive handset, you definitely should consider purchasing the best insurance you can afford. It's like throwing money in the river until you need it.

Had to replace a stolen device, and it was here the next day. Very satisfied with the service. Representative was very courteous, and knowledgeable of what we wanted. Had to do it a second time within 2 weeks, and had the same experience. Glad we had the service. Will feel comfortable if we have to use the service again.

I was pleasantly surprised how quickly the process of replacing a phone was. I will certainly let people know about this process. I will be sure to advise others to insure their phones. I was surprised that most of the process is on the consumer. In the past while replacing a phone, Verizon employees were basically that ones expedited the process for me... I wonder how this would affect the elderly or people without internet services...?

Our son left his phone in a cab in NYC while on Co-Op (3 weeks before he had his phone and credit card stolen and had to have both replaced) so this was the 2nd replacement. This was sent OK but with a delay in getting his phone by 2 days. We had the phone shipped to his office and you scheduled the delivery for any time - so at 8:00pm, when the office was closed, they tried to deliver. They did come back the next day and after I reached out to you, I received an apology. This was ok but... after paying for insurance for over 6 years and only using the insurance once in the past, because of his horrible streak of luck, you canceled the insurance on his line. No phone call to us, just a form letter. After being Verizon customers for over 19 years with 4 phone lines, I am very disappointed. I understand your policy but under these crazy circumstances I would expect an exception.

Dropped my Galaxy 8 from waist high and broke screen on upper right corner causing it to continue to crack. Did have otter cover on it. Took to Verizon store the next day and they hooked me up with insurance people and was able to get my new phone by next day. Followed instructions with new phone and was back in business that day. I returned broken phone as instructed. No problem!!

I was completely satisfied with the quick replacement for my damaged cell phone, but I was shocked and disappointed that the replacement phone was a refurbished unit. I was assuming I would receive a new one through the claim process. I appreciate the promptness in the replacement, because I now don't have a phone with a cracked screen.

No complaints from this guy. I appreciate how user friendly the process was and am pretty likely to refer them to a friend or someone else in a similar situation. I was mentally preparing for a phone that was going to be a lot more expensive, but that was not the case.

Did an amazing job getting me a new cell phone the next. Great over the top customer service. Had no problem getting the cell phone and it got delivered to my house through FedEx. The cell phone was in great condition when I got and received the cell phone and worked perfect.

Got my phone plus extra accessories for no additional cost. Everything came in a timely fashion. My phone was taken from me and thrown in a pool and had water damage. All I had to do was mail them the old phone in a prestamped envelope. They made it very easy.

A good experience overall. The first replacement was faulty but they sent out a second replacement that was up to par. The first replacement phone didn’t ring or vibrate or have functioning haptic feedback or speakerphone. Also about every other time I pushed the home button on the iPhone 8 it would restart the phone. However the replacement was for an iPhone 7 so I’m certainly not complaining that it took two tries to get an upgrade for the same cost as a replacement 7.

Asurion was great to work with and processed our claim very quickly. They sent our replacement phone the next day! We were very happy with their great customer service and the quick response time. I'm very glad we opted to insure our devices with them. It was a great decision.

Using chrome browser under Ubuntu 16.10 LTS. Was difficult to file claim. Was not getting any response after filling out info numerous times. Then I ended up with multiple claims. Once past that issue; the rest of the process was very smooth. I did have to take the units to a retail shop to help with content/app transfer and only to find out I could not remove the battery from my phone.

2 of our devices needed to be replaced at same time and both claims were handled quickly and with full replacement. Having this insurance is completely appreciated as it saved me 100s of dollars from what would have cost for 2 new phones. Customer service on phone was super helpful also.

The worst service ever!!! I've been paying insurance for two years and I never used it but when I broke my phone screen and try it to use it they make it so complicated!!! THE WORST!!! Wasting of money! Use a different company!

We contacted Asurion when we finally found we had protection thru them and it was Great! They sent us the replacement Ipad, which was an upgrade to a larger screen, within 2 days! We were able to set up the new Ipad and make sure everything was the same as it was on the old one and then sent the broken old Ipad back in a prepaid envelope they provided. This is the 3rd time I have had to use Asurion and the response was great every time.

I wasn't sure if I was successful in turning "find my phone" off when I sent in the damaged iphone 7. After talking with the representative I was more confident that I had completed the task. I appreciate her time and patience. I will continue to use Asurion to protect my phone.

They was very quick to send me my phone. Very easy to get a hold of and made it easy for me to return my old phone. I would recommend to all my friends. ASURION is the best way to go. I cannot tell you how pleased I was when I saw the package in the mail the next day. They are really fast.

Received replacement sooner than expected. I also received an update brand new version of what I lost. I was happy for the updated device. I would definitely recommend to friends. When I called in to replace the phone the rep was very helpful. And the device was sent promptly. I used insurance in the past but have not received as quick.

Your service was exceptional! I received my new phone the following day after I called. I was very pleased with your service. The gentleman I talked to on the phone was very polite and helpful. I would recommend your company from my experience to anyone looking for help. Thank you so much for your service!

I called because my phone screen was cracked & I no longer received text, phone call, or v-mail notification reminders. I explained in detail the problems I was experiencing with my phone. They sent me a new phone in 2 days. I returned my old phone. Simple!!! Well worth the insurance that I carry on my phone.

After filing a claim for my iPhone 6 and refiling four more times to Asurion and paying for the insurance even at this date, I am told that I need to pay a deductible of $149.00. This deductible has got up from $89.00. The complaint is that Asurion has the most incompetent people I have ever spoken to. I recommend that no one should insure an iPhone through them. First you buy a phone for $600.00 plus. Pay almost the $600.00 and be charged almost $150.00 deductible. Why have insurance at all. This is my experience, others may have more or less of a problem with Asurion. I recommend that consumers look up on the internet to see if there are more complaints.

My daughter's phone was stolen. Asurion replaced it after we paid the deductible. My only hesitation is that since we do not use this service that much, is that the phone would have been replaced for free. Also, that we would have given the option to replace the phone with a better "used" or "refurbished" phone.

My new phone arrived in 2 days and it works great and I sent the old phone back after disconnecting find my iPhone. A good experience for me. Having this type of insurance should be had by all. I am a guy who rarely recommends things but I do this. Thanks.

When I purchased my son an iPhone with AT&T after being an AT&T customer for well over 45 years, from Ohio Bell, to Ameritech, to CenturyTel, DirecTV, and not to mention AT&T Wireless. Someone stole my son's phone and this company is almost the worst at actually replacing anything. It has taken them so long that I decided not to loan him my phone. I gave them my wireless password, my pin code and a copy of the Best Buy receipt where the phone was purchased. I honestly feel as if they prey on customers and then harass them when they actually need to use the services.

The claim process was easy to follow. I completed it online which was so convenient for me. I was sent my new phone the NEXT DAY! With teenagers I am so glad that I am allowed 3 claims a year with this insurance policy. Thank You so much for all you do!!

The process was very easy to understand and follow. The phone was replaced quickly and sending my broken phone was very simple. Filing a claim was straightforward with little to no hassle. The service was great.

My replacement arrived promptly the next morning after filing my claim. The claim process was simple and the conditions were straight-forward. I felt very comfortable using this service to replace my lost device. I am also satisfied with the device I received. The no-hassle activation instructions were very helpful. I would definitely recommend this service to others.

I found paperwork very easy online for the claim. When the phone arrived something wasn’t right and Asurion answered after hours to help my daughter. When it was made clear that the phone was broken, they sent a new one. A surprisingly positive experience. I would definitely recommend to someone else.

Received replacement phone timely. Very happy with this quick response to the claim. I had some difficulty with finishing the claim process. I'm not sure what was not doing correctly. Was able to finish claim request and received the replacement phone in 24 hours. Returned phone with cracked screen. Replacement phone is functioning fine. Pleased with service. Just feel the deductible for a cracked screen was high. I understand this may be changed. Just not before our claim.

These guys are awesome — no need to look any further for professional device coverage. Sometimes you wonder if they’ll come then when the time presents itself — they will. The replacement devices are well packaged with all the instruction needed to get back to using your device. Their website and personal service is more than most any I deal with today. Simply a pleasure to work with.

I would recommend this to a friend due to the fact that the service, customer support, and turn around time is great. I ordered a replacement phone through one of your service reps. Then finalized the transaction online without delay. Then the shipping and tracking are also excellent. The prompt service, and easy access online to finalize the order are superb. Once that is done the tracking is excellent.

Thank you for your quick response. I’ve got my replacement phone in less than 24 Hrs. Well done!! The person that I spoke with was very nice and knowledgeable about the products and my need to have the phone as soon as possible. This is not the first time I have my phone replaced. You guys have never failed to respond. And again, thank you very much!!!!

This was a very quick and easy process especially being in a rural area. I received the replacement phone within 24 hours of reporting then had a few weeks to return broken device. Short, simple instructions. Everything included for the return. Replacement phone is better than expected. I am one happy customer!