Asurion Reviews

Asurion sent my replacement phone immediately upon my request. I received it the next business day. The replacement package included everything needed to set up my new phone, including a new sim card, new charger, and new protective case. The instructions were so simple that I was able to transfer all of my old data, pictures, and apps to the new phone without assistance from the Tech Dept. Awesome Service.

They tried to repair my iPhone 7 red and instead of fixing it they ** broke it cause they are **. They gave me some iPhone 7 with broke speakers, many little cracks and lots of scratches even on the camera. Do not trust this phone repair company and they do not know what the ** they are doing.

Service was easy and efficient. When I called, I was immediately connected to a customer service rep who walked me through the whole process step by step. The new phone arrived VERY quickly. I was impressed with the speed and ease of service. My only complaint was the cost, but that was on Verizon. It was not explained to me when I purchased the service that there was a deductible. Still very much worth the low monthly fee.

Dropped the phone and cracked the case. The sent me a brand new one and the prepaid envelope to mail the old one back to them. All I had to spend was $199 for the deductible and they were great! I've always kept insurance o my phone, but was wondering why I paid for it since I've never used it before. Now I know why.

This was the second time that we had to have a phone replaced. Asurion was great in every aspect. The whole transaction was smooth from beginning to end. The phone arrived quickly within two days. Set up was easy and fast. Return of the original phone was very simple also. Thank you!

My son accidentally closed a car door on his phone. Asurion sent us a new phone within 24 hours after approval of the claim. The claim process was easy and most of the customer service reps were very knowledgeable and helpful. I will definitely keep the insurance on our phones!

Great service, helpful call center. I was amazed how quickly the whole process took. And when I had to return the replacement phone because the battery died within 3 hours, there was no hassle canceling the order so I could buy a new phone. GREAT COMPANY ACTUALLY WANTED TO HELP WITHOUT ANY HASSLE. Please stay that way.

A teenager dropped his phone hard, and the screen cracked, becoming dysfunctional. Getting a replacement through Asurion was very easy and fast -- super user-friendly procedure. It couldn't be easier. I am very happy that I had decided to go with full insurance through Asurion. I had been on the fence about it, but the ease of replacement makes it very worthwhile, especially with a teenager on the phone plan.

It works ok for now even though it refurbished. We pay a lot for insurance and I think we should be getting new replacements. I could still really use charger for home and vehicle

It was an easy process when I was dealing with this. Wish the deductible was lower, but it is what it is. Converting the old phone with the new phone was a little tricky, but it worked out. The instruction that they send you can be a little confusing so make sure you read them carefully.

After having my phone stolen they went through amazing measures to make sure that I wasn't scamming. They sent my phone out fast so I was able to reconnect with everything again. They made sure that I didn't have to wait too long to get my phone. They were very nice when talking with them.

So I called before I started my phone claim to explain the issue with my phone. I went through with the claim to repair my screen and paid the $29...great! Wrong. The day after they got my phone they emailed, not called, to tell me to contact them. I didn't see it until the next day. I called and they proceeded to tell me my phone couldn't be repaired, I had to replace it for an additional $170 or they send me my phone back minus the 29 I already paid. Safe to say I was LIVID! Had they told me that I wouldn't of bothered. I could of gotten my screen replaced here for half the price for replacement! After this experience I will wholeheartedly be cancelling my service through Asurion. I'd rather pay Samsung, way better customer service and at least I have better options for them to come to me to replace my phone so I'm not unnecessarily out of money! I say again Asurion, YOU SUCK!!!

My son broke his phone on 3/5/17, so on 3/6/17 I filed a claim. Just so happens that Asurion's new price plan was to go into effect on 3/6/17, how convenient for me. When I got to the check out though, instead of being charged the new price of $89, I was charged $149. When I called to discuss this with someone in their customer care department, they said the price was effective for when the phone broke. So beware folks - do not say your phone broke prior to the new prices effective date.

Very excellent customer service from the initial contact till the end of the whole process. They kept me up to date on my shipping process as well. Very friendly customer phone service. The phone arrived on time and it was a perfect and easy setup instructions. Thank you. Asurion is a good company.

I recently needed to use my insurance policy to replace an iPhone that was damaged. Asurion reviewed and processed my claim in minutes and I had a new phone delivered the next day. The service rep was very helpful and answered all of my questions. I would recommend Asurion to anyone who has an iPhone. I hope I don't have to use them again, but if I do, I will look forward to the service. Outstanding service!

My phone quit taking a charge. Went to Verizon store. They did all the stuff for me. New phone arrived in 1 or 2 days at my home. All very easy and the return was easy. Everything all filled out sent out in the mail box. The process was very simple.

Our company and I appreciate your fast service in getting us the replacement for our employee who had a death in his family and lost his phone. you have a easy website to navigate through so I could complete the request fast and easy. Your service is great. Thank you.

Tablet charging port broke. Quick replacement of device. Filled out online, chose my replacement and two days later a new tablet was at my door with a new SIM card and charger, did not have to call and haggle or turn in several pictures. Came with a return envelope to send the old one back.

I had to pay for a phone that should have been covered 100%. I was told that $150 is better than $500. I pay for insurance and should not have to pay any out of pocket. The phone was also under warranty which wasn't even acknowledged. The process was difficult and aggravating.

New Google Pixel 2 XL - You guys got a new phone to me quickly. I barely had time to even miss my broken one before the new one was on my doorstep. And when I lost the packaging to send the old phone back, you sent me new return packaging, no questions or fuss! Top notch team!

I recently filed a claim with Asurion. The claim was approved but the phone I am replacing is on backorder. Their solution was to wait 3-5 days for the backordered phone (which is unacceptable), or take a downgraded phone (which is also unacceptable). I called Verizon and there was no shortage of the phones. They had plenty available. Asurion alluded that I could purchase the phone and be reimbursed for the price less the deductible. However, they refuse to allow me that option. I am paying a monthly insurance premium and will have to pay a $200 deductible to have my phone replaced and not get a phone for 3-5 days unless I want a downgraded phone. What a rip off.

I was completely satisfied with your service, it surpassed what I expected. I'm glad I decided to insure our devices with you. Hopefully I won't have to use it again, but if I do I know you will be prompt with your service.

Initial call to have the original phone returned no help, even after told them that there was files/pictures/text needed. After talking with a VP the phone was returned, so info could be retrieved. The VP made sure that when phone arrived at your recovery point, it would be returned back to me, allowing me to have the required info retrieved.

My Husband phone screen came away from the phone and moisture got into it and quit working. Your service was fast and a easy process to follow to get the replacement. And everything was there to send the damage phone back. Your responses in email let me know exactly when to expect the phone and that you got the returned phone. The two way communication from you was great.

I dropped and shattered the glass on my phone. The tech who came to my home could not replace it since the back was also cracked. I then had to order a refurbished phone which arrived very quickly (next day). However, the replacement phone's microphone did not work. I had to order another phone which, again arrived next day. I then had to return 2 phones. No problems so far. I would suggest that before shipping out a replacement it is checked out by a technician so it doesn't have to be done twice. Otherwise, very pleased.

I received my replacement phone very quickly after filing my claim. I had cracked my screen and it wasn't able to be repaired because it's one of the newest phones. Very happy with my replacement phone. Only thing I wish is that the deductible wasn't so high, considering that I pay a monthly fee and never had to file a claim before in the 12 years I've been with Verizon.

I have been through nine refurbished phones and three times had to have extra phones sent because the "new" refurbished ones were faulty out of the gate. Verizon is evil. I got multiples to send back again and all Verizon does is okay games. I want a lawyer.

I’m very pleased with your service. It was taken care of very quickly with no issues. Very easy to deal with! The phone had a cracked screen, we got online and did what we had to do, you sent us a new phone and we mailed the other one back. Easy Peasy! Thank you very much!

Thank you for asking. I was initially upset when I received the first replacement device because it was way smaller than the original device. I had Sony Z2 Tablet. I had to pay $149. Was a small 8” Samsung Tablet. I called customer service to see what my options were or to wait for a larger replacement. You all took my concern into account and replaced my defective device with something comparable. I still had to pay $149 a second time. I hope you credited back the first payment. Thank you, I was not disappointed.

They sent my replacement phone the next day, and I was super happy it came when it did. I have a growing baby that I often have to video chat with her father, and because Asurion makes it extremely easy to file a claim, I was able to get my replacement phone before any more of my screen was to break and injure her.

Outstanding job. I did not think I would have my daughter's replacement phone the very next day since the claim was filed on a Friday. The online claim was easy and I did not have any issues with getting everything taken care of. Kudos to you guys for doing a great job.

They replaced our phone and when it was bad they was really quick to take care of the problem. Made the whole thing hassle free and within the next day everything was taken care of. Thank you for everything. We could not ask for anything any easier than what they did for us.

Service department was very understanding and helpful. Even though you did not carry the phone which I loved, and broke, you replaced it with a nice model. Thank you for being there. Your service representative was very understanding and efficient. She was also very considerate and the next day, actually next two day, shipping was helpful. Thanks again for all that you do. You are really a great service.

Easy Claim and No hassle questions ask, and met customer highly Satisfy. The replacements units come pretty fast. The only concern is delivery or courier service did not given the customer signature just leave the replacement package outside the door and knock the door once then left. This day so many thief stealing package from the people front door. So if your company requests customer signature, then the deliverer did not do their job correctly. Hope Your company should enforce the delivery (UPS) or (FedEx) Carrier more profession. That all.

I was surprised that it came quickly and satisfied, it came in handy. The process is easy and simple to do no complications. And the customer representative was very helpful as well and informed me of what I needed to do once I received my new phone and what to do with my old one.

We are extremely thankful and happy for Asurion’s fast and amazing service in replacing our stolen iPhone after it was stolen during our vacation in Paris. I almost couldn’t believe it when the replacement iPhone arrived before we even got home from the vacation. Thank you so much!!! I feel so lucky that I bought Asurion when we got the iPhone.

Our service was excellent! The technician was courteous and professional. We would highly recommend Asurion! We have had to replace our phones before due to damage, but this is the first time a screen replacement had been offered. It is much more affordable and very convenient to have them come to our location!

Shipped the new device within the business day the claim was made, really could not expect anything better everything is easy and smooth with Asurion! They really make the loss of a device as tolerable as can be without any extra hassles that are unnecessary! No hidden fees or costs. Just pay your deductible and you are done, a new device arrives.

The website was a little sketchy when it came to finalizing and paying... it kept taking the card info, saying there was a problem with the claim, and sending me back to try again. I contacted “chat support” and yay! Got it finalized and done. This was time consuming and no one likes getting to the “enter your card” phase, entering it and being booted because it was showing on my account as a pending transaction BUT the CSR assured me we were good and it would only take my funds once, and that was correct, the other authorizations fell off. The phone is good so we are happy???

My phone screen was cracked severely. Opted to have the phone replaced because there was no guarantee the phone would be waterproofed after repaired. The phone arrived very quickly it was as good as a new one. I was very satisfied with the entire process. I would definitely recommend Asurion to my friends.

Lost my phone on vacation. The process of ordering my new phone was quick and easy. I'm definitely glad I had insurance on my phone. Wish it didn't cost so much for my new phone but it is what it is. The speed is what was so nice about it. I got in my phone on two or three days after I ordered it.

After several attempts to file a claim eventually everything was completed and the claim was finally resolved. I would recommend Asurion to anyone. I was quite satisfied with the outcome but was frustrated at the beginning but that was not the fault of Asurion; but Verizon Wireless paperwork. Kudos to your Customer Service Reps and the efficiency of their responsibilities.

The cell phone 423-544-9896 under my account 423-605-3558 was damaged during a motorcycle accident. Asurion replaced the damaged phone and sent me a postage paid envelope to send in the damaged phone. Service was satisfactory. The local staff at Verizon was very helpful as well. I would recommend Asurion to my friends and family.

The transaction was fast and easy. I have used this service for a phone and a TV and will not hesitate to add it to other future purchases. Between the Asurion and Google I was up and running in fewer than 48 hours. I will tell my friends and family.

Lost my phone and my insurance company sent me another one. It's a Samsung note 4. I was glad I had insurance because it was only 149.00. Without insurance it would have been way more and I couldn't afford it at this time. I will continue to cover my phones with insurance. Thank again.

Going on my 5th replacement iPhone in 1 month - I will say I am very pleased with the speed of the replacement phones they are sending me. The bad news is it takes me 3 to 5 hours to get the replacement iPhone 6+ 64gb set up, only to find there is something wrong with it. My first replacement phone kept giving a message “no Sim” and I had to turn the phone off and back on in order to activate the Sim card. See photos. I took screenshots when I got the message about No SIM card while using the phone. You will see my current Replacement #4 iPhone is active with a SIM so I could show the dates, times, and frequency of the disappearing SIM card. One is a screenshot of a text I tried to send before I realized the SIM card had “disappeared” and in upper left you see the NO SIM indicator.

Your customer service people have been great!!!

My Grandson's phone was stolen at school. I gave the school a few days to investigate, no luck. I went online, did the claim, paid the deductible and the phone was there in 24hrs. My grandson was so happy. Thank you for making the replacement process so easy. For a 14 year old, not having his phone was worse than punishment.

I was initially frustrated with the process as we got disconnected several times but each and everyone I spoke with dealt with me in a kind, patient, professional manner. Eventually we got it all sorted out and submitted and I received my new phone within 2 days and can not be happier. Thank you so much Asurion.

Appreciate your timely fashion. It did take a little longer than expected, we should have put a different delivery address on it. After it got here. I mailed it to my daughter. She went threw a spell, not having a phone, when waiting for a call from work, it all worked out. Thank you.

I submitted a claim online and sent the documents required but had a little trouble with your communication loop and whether you actually got them or not. I had to resubmit them again, and once that was done, it was a timely process and shipment of my phone by your company.

My husband lost his phone on a trip. When he came home, I went online, filed a claim, very easy and quick and in 24 hours we had a replacement phone. Very satisfied. Couldn't be happier with this insurance company. Usually have to go through crazy amount of red tape.

Thank you so much for the quick and easy replacement of my son’s iPhone. I am so glad that we had Asurion insurance. Everything is working so well. The customer service people who we worked with were very professional and friendly and made this very easy. Thank you so very much.

I was on vacation in Florida for three weeks and my phone broke the very first week out. I went online and Asurion had a phone to me the very next day. I really needed my phone because I was away from home, and you guys came through. You have a great company. Thank you.

How many hoops does Asurion make you jump through to get a replacement on a refurbished replacement phone that you pay $150 for? Well...I spoke to Andy, Nikki, Lisa, Kristin, and Nikeisha today, while on vacation. Each person had their own level of competency and none were consistent. First phone call, verifying that I was allowed to be talking about my own account. Never mind that my name is on the bill. She literally wouldn't let me talk about my own account and transferred me to Verizon. I hung up and redialed the same number only to find out that the next person could find my name...

I am happy with the ease and quickness of reporting and receiving my replacement phone. My only negative comment is that the phone I received has a glitch that has not self-corrected even after updated and restarting the phone. It automatically reverts to "Speaker Phone" mode when I make an outgoing call. Even if I turn off speaker mode while it's ringing, as soon as the recipient answers it immediately goes back to speaker mode. I've jolted my eardrums a couple times until I realized what was happening, and now I just have to pay attention each time I make a call.

Called number to report claim and automated menu directed me to online. Went to website and 1st thing claim asked for was a claim number which I didn't have. Called back and was able to talk with a person who helped me and I had a replacement phone in 2 days.

Outstanding service. The only thing I would improve is the updating on addresses. Delivery is always fast though. It would be nice also if you guys found a way to handle replacements in store. Other than that, service is fast and thorough and you provide what is expected for your customers. If you guys handled replacements in store, I'd give 6 stars if it were possible

My experience was painless. It was very easy to get the ball rolling. I signed on to the website that is very easy to navigate through. Asurion mailed me a replacement phone, I mailed it back in the provided envelope. It was fast and I am very satisfied. When they received the phone I was notified.Thank you Asurion!

Super convenient and painless! It was very quick and easy to receive refurbished devices that looked like new. To return our old devices, we just had to take out the Sim cards and a battery, and send them back with postage-paid envelopes through the USPS. I highly recommend this service.

Our water pipes froze and busted in a house that we purchased only 6 months prior. We called and made a claim with Asurion. The process when very well in getting the repairs done and the house back to usable condition. The only suggestion I would suggest would be a suggested plumbers list. We were new to the area and the closest town was 40 miles away that had plumbers available. We did not mind using the yellow pages, but it would have been nice to be able to pick from quality plumbers in the area instead of having to go with whoever we could find. Thank you very much Asurion.

The customer service person was very helpful. My only critique would be that I am authorized on "My Verizon" account to make changes, however, when I called Asurion, they said I was not authorized. Otherwise, I got my new cell within a day and was ready to go. The postage paid envelope made it easy.

I had dropped my new phone that I got for Christmas and cracked the corner of it. Thankfully my husband purchased the Asurion insurance when he purchased my phone. We called the number on the card, answered a few questions, and in days I had a "new" phone delivered to my home. Asurion even sent an envelope with a paid stamp to send the old one back in. It was an easy process, great customer service. A lesson learned for all, buy the insurance on your phone when offered, it was totally worth it.

The screen on my Google Pixel got broken. The replacement came very quickly and easily. I have had no problem with the replacement. Sending the broken phone back was no muss no fuss. Great experience. From the moment I logged onto their site and filled out the required information, the entire process was delightful.

I don't understand why the screen protectors don't protect the screen. My phone fell off the seat of my car and cracked. That was the second time. I am kind of disappointed these phones are so fragile. I thought it would be more durable. Buy another refurbished phone. You can say this phone is paid for. No it's not. So bummer. Oh well I love the phone but it has to be handled with care. I horseback ride so I will have to figure what to do to protect it.

Daughter dropped phone and it quit working. Contacted Asurion and they quickly helped replace the phone with little delay and quicker than I thought possible. Great service and helpful all the way. The insurance is worth every penny that it costs and the proof was in the replacement of the exact phone insured.

I dropped my Droid Maxx and contacted my provider for the insurance I carry on my phone. They put me in contact with Asurion. The person I spoke with was very helpful and gave me options to repair or replace my phone. I opted to replace phone. Arrived in 2 days. Been great from there.

Needed new phone. Mine fell in toilet on a field trip with 200 8th graders to Disneyland. :-) You responded very quickly and I was back in business. Thank you for the great response and the wonderful customer service. I was not sure how it worked but the young man on the phone told me exactly what to do so I am grateful for that.

I have Cricket Wireless and they offer insurance through Asurion. My Galaxy S6 failed today, and having paid for the insurance for the last 3 years figured I'd file a claim and get it replaced. Asurion said the deductible for the claim is $250 and I'd receive a refurbished device. You can get a new Galaxy S6 for $220 and refurbished ones for $130-160. Their support didn't care and wouldn't help with the exorbitant deductible despite their site saying, "Saves you money!" and I quote, "Avoid paying full retail cost for a replacement phone if the unexpected occurs." What do you get in reality? You get to pay their insurance for years and not use it because doing so would cost more than a new device would. Check out the pictures I've attached for proof. Ridiculous.

The people that helped us were very helpful and we were totally satisfied! It was 10:00 at about and they were willing to help us and got our phone delivered to us the very next day. In the meantime someone found our phone and returned it to us. They had told us we could either keep it or return for credit. Haven’t decided yet what we want to do.

We received a replacement iPhone 7 after the screen broke in our original phone. Was shipped a replacement and Got it very quick but shortly after had a problem with the new iPhone and it wouldn’t turn on. Called customer service and answered very a few easy questions and was sent a new phone covered under our warranty the very next day! Very easy to work with.

Talked with a rep personally who was really courteous and friendly, wish I could remember her name. Hooked me up with another phone when the first one wasn't working quite right. Fast shipping, phone was like new as far as I could tell. Learning to live with the gold, kind of a Vegas glitz and I would have preferred black but it wasn't in stock in the size I needed.

Great customer service. I called and was not transferred more than once and they sent my phone the next day. I usually never get insurance but with the service I received I will definitely get it with all my new phones from now on. I was very satisfied. Thank you so much. Have a wonderful day. :-)

The process of submitting a claim was so easy. I didn't need to call anybody. I could easily submit the forms. Anytime I thought I had a question, it was already being answered on the website. I got my phone very fast - the next day I believe. And it was clear instructions on sending the old one back. Thank yoU! Great product.

The response was excellent and far faster than I anticipated. I am totally satisfied. I was able to activate my new Android device over the internet with Verizon. The one mistake I had made was not backing up my contacts phone numbers and email addresses in a "cloud". I wish to say "Thank you" again.

Asurion is definitely user friendly when replacing a phone. We had an issue with a phone. Step 1 - logged on to the website and filed a claim. Step 2 - received my replacement the very next day. Step 3 - got back up and running with service without missing any data from the other phone, who can beat that?

Honestly it was a bit of a lengthy process. However, beyond that, service was very good and the phone was comparable to the one that was damaged. The phone arrived in a timely fashion and it was easy to return with the prepaid envelope. The only downside was the paperwork process... going back and forth with email and such.

I lost my tablet and filed a claim online. It was very easy to file and claim and received my replacement the next day. This is the first time I have used the insurance and it had to be one of the best experiences I have had on any claim. Could not be happier!!

Replaced phone that my daughter had a broken screen on and the new phone was sent in a timely manner. The replacement phone was in good condition and works well. I would only ask that the amount of paperwork would be looked at and possibly streamlined to enhance the process.

Immediate turn-around time. Phone was backed up properly and wasn't delayed at all. I would recommend it to anyone that has phone issues. Fortunately, we have never had to use it before but since we had to, it was a smooth process. We did take both phones to Verizon for them to transfer everything over since we aren't extremely tech savvy.

My only critic was the mailing part. It was recommended by Asurion that I have the replacement sent to my office rather than my residence for reasons stated and I agree. However, when I entered the floor to my business location and the system didn't take (and several times the system didn't take my floor). On Monday, the carrier couldn't complete delivery because he didn't have the floor. That left me to call your company's customer service who referred me to the carrier and the carrier's Cust. Service referring me back to you. Fortunately, after a 2nd call to the carrier the delivery returned later that with the correct floor. (Co-worker intercepted and obtained my package). Make sure your system accepts the floor or section of a particular business if Asurion is recommending to the user that the device should be delivered to one's place of work. Thank you.

Asurion was able to deliver me a replacement device within 1 day and allowed me ample time to back up and restore my device. They were considerably cheaper than my manufacture and I would recommend them to any and all customers thinking about their service. They answered any and all questions that I had.

I'm very thankful I had replacement insurance when I lost my phone recently. It took no time at all to get the new phone. The most irritating part of the process involved my service provider. I had to make a 35-mile trip to their corporate store to have my claim filed.

I had my Galaxy 7 for a week and dropped it. The screen had cracked. I have the phone insurance but still had to pay $200 to get a replacement. I'm glad I received a replacement, but $200? That didn't make me happy. Also, for the insurance to go up from $7 to $11 didn't thrill me either.

It was so simple and the quickest warranty that I ever had been involved with. Not one issue or even had to explain why. Even though I just had the phone a week. It had been damaged to the point where it was not working. Within 24 hr I was shipped out a new one.

Thanks for being there when we needed you. No hassle and great bundle replacement cost... so much better! In the past the deductible was too high for us so we would seek out stores that could help at a lower cost. Also the return work very well for us. Thank you.

I received replacement phone next business day after waiting over a weekend. The refurbished phone looks and works like new. Returning the broken phone was easy and I received more than one email to remind me to remove it from find my phone. I wish we could receive new phones because we do have a large replacement/deductible fee.

The phone was so damaged it could not be accessed in any way to get to "find my iPhone". We have had to deal with Apple, some helpful and some not so. Last young man really went out of his way to try and help us. Niece couldn't remember her password so he set her up a ticket. They were supposed to contact her no later than today.

I placed the claim online and the procedure was very easy. The phone came within two days and was brand new in perfect working order. I placed the Sim Card in the phone, placed the activation call and I was up and running on the new phone within minutes. I would definitely use Asurion again. It was easy to use the online website and there weren’t any problems with delivery.

My daughter far away called in a panic because her phone had been submerged in water! I gave her the insurance information and she had her new phone within 48 hours. Since she is a full-time graduate student, she worried that replacing her iPhone wouldn’t be affordable, but it was fair and manageable. Such relief!

Customer service was great. Was done start to finish within 10 minutes or less. My only complaint would be it doesn't hold charge as long as my previous phone I broke and being a logger not near power not cool. Otherwise is very easy to return the broken device due to the prepaid padded envelope so it's cost-free ty.

You should allow your customers more time to return their old phone, allowing them the ensure they have moved all files from phone to phone. I felt rushed. Other than that it was a great experience! I would definitely continue to use them as my mobile insurance provider. I'm curious about how much to replace a lost mobile phone and do you insure tablets as well?

Great work! Keep it up. Appreciate the excellent and speedy response. I will always use this insurance. Thank you for your help. Would like to see more repair services in the next time. It will help to get cracks and glass repaired in a local area. Thanks again. Happy with service. Many phones crack easily. So this is great to use for me.

I first tried to process my claim through the online portal. Failed several times at various stages. Consistent rejection. When I decided to finally call, the individual that assisted me was calm, helpful, and efficient. Basically saved this review. The online system needs help badly, but the company definitely trains their individuals well.

My son had broken his phone when it fell off his lap and he stepped on it getting out of the car. My daughter dropped hers off a boat into a lake. I was able to do each claim from home. The process was quite simple, very convenient and the new phones show up within 24 hrs of completing the claim ready to be activated from the convenience of home. No complaints here.

Asurion was very prompt in handling my claim. The process was simple and the response time exceeded our expectations. We carry insurance on all of our phones and I would recommend it to others. I had my replacement phone in 24 hours complete with instructions on resetting the damaged phone and activating the new ones.

My major concern was that device protection & replacement wouldn't be worth it if anything ever happened to my devices. I just want Asurion to know that it took a couple of devices, but they really took care of me in the end. By the way, your CS agents were always professional and respectful. I love my new device & plan to always cover it and the others with Asurion. Here's hoping I won't need you. :-)

Fast delivery and smooth transaction. Glad I got to see how this works. Very much worth the money and will get the insurance on future phone purchases. Definitely worth the investment to get the insurance for any new phone that you will buy. Thank you very much.

I am extremely pleased with Asurion. Performance and professional with their prompt service and response to my situation. I am pleased that Verizon uses them for the insurance protection program. The only thing I am not pleased with is the amount of the deductible. I feel the price is a bit high. Simply because I pay already monthly to have Asurion, Protect my phone.

Over the years I've had 4 refurbished phones which haven't worked properly. While once finally getting ahold of someone competent they have been replaced promptly. The inconveniences of resetting up the new one several times in the same couple week period becomes both irritating and tiresome, additionally rather than fixing the issue in one call I find it stupid to be forced to go through useless steps (factory reset) just so they can get me off the phone to keep their call times low.

The process was very easy. Once the replacement arrived all I have to do was transfer the data, drop the old phone in the provided envelope and it was finished. The new phone was shipped fast and the instructions were very clear. I’m happy I purchased the insurance, thank you!

Super easy and very smooth. Lost my phone and I was back in touch with my phone in a day. I made one call and that’s all it took. That’s exactly how I love to do business. No fuss just as easy as a call and they did exactly like they said. Super super job folks.

Did very well and very fast. I liked that I could take care of things online. I have never had any problems with your company. I have had coverage thru Best Buy and Asurion is hands down to them. I have filed claims with Asurion before and things were handled very quickly. I would recommend Asurion to all my friends. Asurion is also cheaper than coverage with Best Buy.

Went to Verizon store thinking they could help me file claim but not. Call number store clerk gave me and experience was not bad over the phone. The process was a little quirky but ok. Once claim was processes the phone was delivered when they said they would. Would highly recommend to friends and family.

My experience with customer service over the phone was good. The replacement for my mobile phone was delivered in timely manner. When mailing out my old mobile phone in the shipping box was simple. The reminder of making sure the old mobile phone was sent out. Thank you for the service.

Asurion delivered on all the step taking for me to receive my replaced mobile phone. I was pleased with the service. I live in Houston and was going away to New York. Asurion was able to deliver the new phone to my friend's address in NYC. Basically the day after, I had my new mobile and started to set it up.

I was COMPLETELY satisfied with ASURION. They promised I would have a new phone within 24 hours of reporting a busted phone and I did!! I’m glad I had the phone insured through them. The customer service was great as well. Thank you!!!! I highly recommend you have your phone insured through them.

Experience and service was superb. We received the new phone in 2 days. The individual who helped us activate was very knowledgeable, helpful and friendly. Later we did locate the old phone and sent a message indicating that it was recovered and ask what we should do but heard nothing back.

Reported it on Friday and got a new phone on Saturday. My wife thought it was going to take a week but nope. Easy as possible. They sent a return bag with it so just had to put it in the bag the into the mail. Way worth paying for.

While on vacation, my purse with my phone was stolen. I was in a foreign country and there was no way to call and report the phone stolen. We contacted Asurion through the computer and my claim was accepted and then the company responded by stating that a replacement (with the payment of $149.00) would be sent out immediately. Although I did not have the phone while away it was waiting for me when we returned. I cannot thank you enough and add that when I bought the phone I was VERY happy that I took Verizon's advice and bought the insurance.

Exceptionally simple, painless and not time consuming, are the best words and thoughts that come into my mind. Initially I made a late night phone call to Asurion concerning my cracked and damaged phone. That call was simple, helpful and to the point of getting a new phone to me.

My son's phone broke to the point that it would need to be replaced. Filed a claim on a Friday night and had a replacement phone before noon on Saturday. Less than 1 day. Everything went good and everything was installed on the new phone. Just turned it on and ready to go.

I was under the impression that once I returned my old device I was getting reimbursed from the original payment I made, however that was not the case. I did appreciate the quick shipping or the replacement that came with a return package for convenience. It had also came with a new charger which I liked because my phone has that new charger that's difficult to find.

My son damaged his brand new phone. I filed a claim with Asurion and had a replacement the next day! The customer service representative was very friendly and professional. I’m very pleased with their service. Filing a claim was easy. I do wish they had a fax or fax to email capability.

My son's replacement phone started to overheat and turned off. I called Asurion and rep was truly concerned for the safety of my son and new phone sent out immediately. I was very happy with the service I obtained and professionalism of the representative who assisted me with this issue.

The broken phone was easy to replace. The automated system and payment were quick and easy. The new phone arrived quickly with clear concise instructions to send the broken phone. I've always had phone coverage but never needed it. I'm so glad to know this coverage is hassle free when I need it.

My Samsung phone screen got cracked but still functioned without any problem. After calling Asurion, they set up a technician appointment at my home to replace the screen glass. The technician was very good but after replacing the screen glass, the phone did not respond to touch in certain areas. Asurion agreed to replace the phone without extra charge. Very fair and correct thing to do. I quickly received my replacement phone.

Really fast service. Received replacement phone next day. Super easy to activate and an envelope to return damaged phone. I'm impressed. Thanks! Be sure to keep your phone insured. The phone sent to me was like new and never used. My biggest surprise was how fast the replacement phone arrived. Then ease of switching activation. This is the first time I didn't have to call someone.

Even though the replacement device was sent rather quickly the instructions on how to activate it didn't really help. We had to go into a Verizon store for assistance. Although we were at Verizon store the main thing that we needed to do the changes was Wi-Fi. We sat at friend and family homes for hours doing all the transfers and downloads. There needs to be a more efficient way to make the changes without Wi-Fi

My iPhone somehow fell off my belt at work. Someone found it and kept it. I use it daily as I travel, so it is important to me. I called my service provider and they connected me to Asurion. That was 1:00 P.M. I had the replacement phone in my hand the next morning and was back to work. Thank you Asurion!

My phone had been dropped and would not do certain apps. So I as soon as I contacted Asurion, my new one was at my door within 36 hrs. It is an upgrade and working fine. I would recommend this company to anyone who needs cell phone insurance. The replacement cost was minimum compared to some replacement cost through others or if you had no insurance at all. Thanks.

The tablet fell off table one day, applied online to Asurion on the same day, next day got replacement tablet. Excellent service!! Professional attitude. No problems whatsoever. Well worth the cost. Got some help with the chat feature. Was wonderful.

My wife's phone had a cracked screen and I had called Asurion. The representative I spoke with was polite and very helpful. She looked for any participating screen repair services in my area. When she couldn't find one, she offered to replace the phone. From start to finish, service was quick, courteous and hassle free. It's refreshing this day and age to have companies that treat the customer properly and with respect. Thank you.

Nervous about how to do it but very easy once I started the process. Took it to my Verizon Store and they transferred all my info to my new phone. I wasn't sure if purchasing the insurance would be worth it. I'm glad that I did get it. It saved me in the long run. Thank you.

Great new phone and was there fast. All my information came over to the new phone easy and was all there. As a owner of a business, I need to have my phone ready to go all the time and with this phone coming so fast, there wasn't any downtime, Thank You.

Screen was cracked and device stopped working, nor would it accept a charge. Received a new one next day. The sales representative was very patient as I tried to explain my problem through frustration. He explained to me step by step what needed to do to complete the claim process. Great job. Thanks!

I lost my phone while snowmobiling. I visited the local Verizon dealer in Roseau, Minnesota and was able to get my phone replaced in 24 hours. Both Asurion and the Verizon dealer made the whole process easy and simple. I would recommend them both and highly recommend the insurance. It is well worth the expense.

WOW. Asurion staff is terrific! Verizon could learn a lot from this company with regard to customer service and attitude! The experience with Asurion exceeded my expectation. Expert assistance on the phone in reporting my damaged phone. New phone came in 24 hours. Expert assistance in getting my new phone up and running. All done with ease and great attitude.

You guys are very accurate with the time that I would receive the phone and gave good instructions on what to do. I would highly recommend you to friends and family. If anyone was to ask me about insuring their devices and asked me who I have I will definitely say Asurion. Your group stands behind what they say they are going to do for you and I like that about a company.

I had to pay $200 for a replacement Note 8 but at least it was here the very next day. It's a great service, easy to file a claim, and it gets to you quickly. I just wish the replacement wasn't so expensive but I guess it's better than paying full retail price.

Everyone from the customer service girl to the repairman were very nice and helpful. Customer Service Told me if my cracked screen was deeper than the surface than I had to replace the phone. She told me the deductions for both scenarios. The repairman looked it over. Told me I need a new phone. I called Customer Service Back and I had a new phone in 2 days. Great service.

I contacted Asurion due to my wife’s phone being unusable and they sent out a new phone for and she received it by the next evening. The person we talked with over the phone to do the claim was very professional, pleasant and empathetic to my wife’s issues. Thank you.

When my phone was accidentally submerged in water it quit working. Since I have replacement insurance, I filed a claim. The person accepting the claim was very courteous and helpful. A replacement was promised overnight. It arrived as promised the next day and I was back in action. Thank you.

Couldn't be more satisfied, team member went above and beyond. Offered better phone and was very patient plus explained everything very well! Had made claims before and previous personnel seemed to not be patient with me and not giving me much options. This time I had no issues, it was fast simple and very friendly. Thank you for your service and time.

Your staff very friendly and helpful and the process of exchanging my phone very easy. I would highly recommend. My phone was delivered the next day as promised. For the small price that we pay monthly is totally worth it. I will never be without this coverage. Thank you!

The process was quick and easy. No hassle and everyone was nice and happy to help. Replacements phone was delivered fast and was easy to set up and return to my everyday phone habits. Made returning the busted phone simple to return. All around great service. Would recommend to anyone that needs phone insurance.

Due to the fact that you was out of stock it taking longer. Didn't anticipate it to receive a replacement but after that everything went pretty smooth. What's a little bit little disappointed when you got good food service I was gratefully happy that it finally got here. If you can improve that on time schedule it would have been wonderful. Even wonderful but thank you. Have a great day.

Everything with my claim went well. I have used your services many times and every time it has worked well and you have satisfied everything I needed. I received a text saying you're no longer covering stolen lost or missing on one of my phones? That kind of freaks me out so I need to get it checked out cause I require insurance on all my phones. Thank you again for your services. I will resolve that issue as soon as I can.

Using Asurion to get another phone after ours was lost was phenomenal! Very easy claim form to fill out, and quick response on whether or not it was approved. After approval, we got our phone the very next day - I couldn’t believe it! Would definitely recommend Asurion to anyone!

My son sat down on his phone in his back pocket. I called Asurion, and they took great care of us, and they sent my son a new phone the next day. Thank you so much. Great job! They even provided instructions on returning the old phone as well as provided a return envelope.

I dropped and broke a cell phone... No... I dropped and SMASHED a cell phone... When I visited the dealer from whom I purchased it, I was told it was beyond repair... BUT still under Asurion protection... The folks in the dealer office called Asurion, made all the necessary arrangements, no fuss, just some shared contact info and sent me home... Twenty-two hours later I had a brand new phone. Total cost was a very small co-pay (actually less than what the shipping alone would have otherwise cost). To say that I am pleased, does not even get close. Highly recommend this company.

I had a damaged phone and called to report the problem. I experienced the best customer care there is. The process was easy to fill out a form, have it approved and receive a new phone by the next day. It worked out perfect. Asurion is a great company to have your phone insurance with. They took care of all issues in a timely manner.

You guys did a great job. I received my new iPad the next day. All is good! I wish it didn’t cost as much to replace. That’s really my only problem. Other than that customer service was very helpful. It was easy to set up and get my iPad. Thanks again for all your help.

I had a device stolen and within 36 hours, I had a replacement device up and running. It just doesn’t get any better. The process was painless and the staff was a pleasure to work with. I have only used the service twice in all the years I have had insurance. I would recommend protecting your device... You just never know when you may need to replace your device.

All good thanks! I think that you all did a great job and appreciated your time and effort. You all are just awesome. I will tell all my friends and family all over the world that this program works and that it is worth having in case you break or lose your phone!

The process of filing a claim and receiving a replacement phone was very smooth and straightforward. The phone arrived the very next day and was simple to activate. The instructions were clear and concise, leaving no room for confusion. No hassle, no problems, stress-free! I would recommend this service if you are not always super careful with your devices, just in case you need a replacement at some point.

Had new phone next day, helped me find where the sd card went and was very friendly. Had easy to use step by step of what to do with new phone and what to do with old phone, had a envelope already labeled, all I had to do was put my phone in and mail. Glad I had this coverage.

I dreaded having to deal with sending my watch back. I thought I was going to have to jump through hoops. It was a breeze from filling out paperwork to sending the watch back in my mailbox. But it was so easy and quick! I will definitely use this service again!

Fast. Easy. Instructive. Thank you. The instructions and process was a lot easier than expected. I received my new phone in 2 days. I couldn't be happier with Asurion, you saved my business. If it wasn't for Asurion, my real estate business would be slacking. I use my phone for my real estate business, so much appreciation!

Do not buy the cell phone insurance plan. They will ask you to pay $80 on top of the $130 or so you paid for the plan and will send you a refurbished phone. My claim has been outstanding for over a month. Do not purchase from them.

Great customer service and did what they said that they would do. I completed most documentation online via easy to follow format and instructions in completing my insurance claim. When I did have to talk to customer representative on the phone, each one was very attentive and helpful. Good insurance partner and would highly recommend to friends and family.

I've had a few issues with the new phone, but overall, it's been good. Sometimes when I get out of my car after using bluetooth, it thinks it's still connected & callers can't hear me when I answer. I have to power down the phone and turn it on again.

My nephew's tablet screen went out one day while he was using it, all that came up was lines on the screen. We took it to a Verizon store not knowing how we were going to transfer all the information over but they did all the paperwork with Asurion and when the new tablet came they just switched the sim cards.

Son's phone - It froze up and would not do anything and then the screen went blank... Could still do things but didn't know what because you could not see... Asurion got us where we needed to go and ended up getting a replacement in a few days. He was about to go away for the weekend so the phone coming as quickly as it did was great.

Super fast turnaround. Couldn't believe the replacement phone showed up at my son's house in 16 hours. He put the broken one in supplied box and sent it back. Very easy. Thankful I took the insurance out. 149 dollars is better than 650 dollars for a new phone. Everything handled at the Verizon store.

This was my first warranty and my last. This company wasted a lot of my time. They had a form that needs to be filled in and every week they would send the form back requesting additional information even if the information was above... This claim started at the end of Dec and still isn't finalized due to my phone almost made it the 2 years and it would cost them a lot to send a new phone is the thought of why they are not honouring the warranty promise. There has been numerous complaints about this company and Costco no longer uses them. I put a complaint on their website but noticed they only keep 5 star ratings up. I recommended just paying the difference on a new phone.

I contacted Asurion after our phone was accidentally dropped in water. It still worked but had some glitches. I contacted Asurion, paid the deductible, and received a replacement phone, along with complete instructions for new set-up, the next day. I had 15 days to clear the memory on the damaged phone and return it in a postage-paid envelope. Great service!

Was easy to understand with the step by step instructions via phone conference. Was completed in a timely fashion. Was given step by step over the phone which helped in making the transition smoother. Glad that the assistance was available and thorough. Will maintain insurance coverage in the future with Asurion.

Thank you for getting the new replacement phone out- it was such an easy process. The instructions were so easy to follow and process as a whole was one of the easiest. I would recommend you to friends without a doubt. I feel more confident knowing our devices are covered.

The online claim submission process was very clear and easy to follow. The replacement phone arrived the next day as promised. This is the 2nd time we've had to replace a shattered/broken phone in our family and we could not be more pleased with the service we have received from Asurion.

I Really like this option of fixing the cracked screen on my phone for $29 versus paying $199. Great stuff! Repair was fast and easy. Less than an hr to be exact. I would recommend it to all my family and friends. The company that contracted with Asurion really did an awesome job.

I have had to deal with Asurion several times before due to accidentally damaging some phones. There is always a very quick turn-around with a new device, with very clear instructions regarding the return of the damaged phones. I am always very pleased and I always recommend Asurion to my friends and family. Today's phones are much too expensive to not insure them.

Everything online was so easy. One of my devices was on back order and they kept me updated through the entire process. As soon as the way in stock they emailed and called me. I finished submitting my claim and got my device the very next day. It was also easy to ship my broken device back.

I am more than pleased to say, "Thank you, for replacing my lost phone." It came within a day and it was in perfect condition. Most importantly, there was nothing lost in time and or information. Everything - information, numbers were just the way it was in the old phone. I love the new phone and very happy having it. Again, thank you for exhibiting outstanding service.

I really appreciated the fast and easy way things were done. It was very convenient since I use my phone a lot for work! Everything was very nice and everyone was super accommodating. 5 stars from me. The product I got back works great and looked new. Thank you so so much.

I dropped my phone on a cement stair. I received a replacement phone in less than 24 hours, no questions asked! I could not be happier with this protection, I highly recommend this insurance to anyone who has a smartphone. My last phone I did not get insurance and I had to pay over $200 to fix it.

My subject basically says it all. Asurion is fast when it come to getting your lost or broken phone right away. Having phone insurance is one of the best decisions I ever made because instead of paying a ridiculous price for a new phone. I just told Asurion what happened and they came to my rescue.

Went to several places and was told my camera couldn't be repaired so I called Asurion and they sent me a new phone in one day. Return of my old device was easy and here I am with a new phone enjoying a functional camera and an overall better experience. Claim was easy to deal with and the person on the phone was super friendly.

Service was great. The customer service person was very helpful. I was just disappointed that I had to pay an additional $199 for a replacement on top of finishing paying off the contract due on my phone. I was told that there wasn’t a replacement screen because the iPhone 8 Plus was too new.

Quick and very easy to make a claim. Received replacement device within 2 days which was the time they specified. Was very happy I had coverage. The cost of a new phone would have been significantly greater than the deductible I had to pay. Would recommend this service to all.

My Claim was handled promptly. I had issues with the 1st 2 replacement phones and Asurion immediately sent a replacement each time with no hassle. The 3rd phone I received was a new unit comparable to what I had. I am very satisfied with the end result and very glad that I decided to have my phone covered by Asurion.

My daughter lost her phone on Ca where she now lives. She was able to reach Verizon and within days received her new iPhone. Her job requires the use of iPhone and she didn’t miss a beat! Great job. Thanks again for great customer service. It was worth the monthly payment.

Perfect experience - Fast and accurate, with an added bonus of very helpful personnel. For a person as myself that is not very much of a "techie", the instructions and customer service was great. I have nothing bad to say about the experience. The ease of how the entire process was handled was amazing. It all took place just as described by the customer service people.

Everyone I dealt with were kind and helpful. They walked me step by step through the process. The transaction was smoothly completed in a very timely fashion. My experience was non-stressful. Have suggested to all my friends to make sure that they carry phone insurance and if possible use Asurion.

Thanks for working with us in trying to send the old phone back. My son has had a problem downloading his pictures from the old phone and wanted to save them before sending the old phone in. I am sorry that we haven't been able to send back the old phone as fast as we wanted to.

We were able to get our phone replaced but not before we were rejected by the customer service representative. Luckily, I also had a rep from my carrier on the line and he asked to speak with a manager. After that, we had no issues. Unfortunately, the tech who came out to repair the glass screen broke it during installation. We had a brand new phone the next day.

Had a tv break down. Filed a claim. Had the repair man come out to assess the issue and was told I should get a result in a few days. A week later I got an email that stated my repair was complete. I called and was told the repair was underway, the email was an error. Another week went by and I called again after not hearing a word and still having a broken TV. This time I was told a replacement TV was ordered. I questioned this with what I had been told previously. I was told that this would be escalate for follow up and would receive a call in 2 business days. Missed a call the following day and returned the call within 15 minutes. Was told I'd receive a call within another 2 days. Decided to call back and was hung up on. Called again and was told the TV issue was not covered. 2.5 weeks and 3 stories later and that's it? What a joke. This is crummy service and terrible follow through. Not what I'm paying for when I pay an extra fee for a care plan.

Exceptional experience with Asurion. Agents that I spoke to were helpful, pleasant, professional and quickly helped with what needed to be done. As my case was a bit difficult, I had to call a few times and each time, the same pleasant experience. Will definitely recommend to family and/or friends. Definitely a great insurance to have.

Asurion was great. I Forgot my phone at a restaurant and when I went back it was no longer there. Asurion responded to my claim immediately. I was not expecting my replacement phone to be sent out the very next day. Everyone should have it and copay was also lower than I expected. They get 2 thumbs up from me.

I had 1 claim in January 2017, the service itself is great. However I received a phone that had no wifi, Bluetooth or GPS operation. This 2nd claim in January 2018 was excellent, everything worked fine. That's the reason for 4 stars. I'm not sure on the quality assurance procedures but if that phone was inspected for proper operation I would have given 5 stars. Thank You.

I received 4 iPhones from Asurion before they sent me a fully functioning phone. The first I received, the screen would not work in different spots. I called, and they sent me a new phone. It came in, and the home button was uneven and felt lighter than my original iPhone. It worked for a day or so, and lost service, so I tried to update my phone. It went into recovery mode, and apple tech support told me the best option would be to visit an apple store so they could restore it with the proper equipment. The Apple Store employee weighed the phone and was significantly lighter than it should be, and had been proven to be missing hardware. Apple instructed me to contact Asurion to get a new device. I did.

It was very easy to use and got my new phone next day. The insurance is well worth the extra money a month. Very happy we went with Asurion. I was able to register and do all the paperwork online and not have to be on hold for long period of time to get all the information needed together.

Thanks for working with us as it took a while to work with Apple company to unlock my son's phone. Customer service employees were very helpful and spoke clear English. Thanks so so much you guys are the best.

Never thought it could be this easy. Held on to a phone with a cracked case until it literally died on a Friday afternoon because I assumed the insurance process was a hassle. Went to the Verizon store and was urged to use the insurance policy instead of just upgrading. Left the store, filed the claim on my Husband's phone on the way home. I expected to be without a phone for a week or more, it arrived to my office Monday before 12 PM. They included a posted envelope for my broken device and confirmed via email when they received it. (My battery wouldn't die and my Work Alarm was still going off when it was picked up by USPS so... sorry for that.) 10/10. Would totally exchange a defective device with this company again.

We needed to replace our damaged phone. The process of quick, easy and met all our expectations. We were sent a new phone within 24 hours and were able to send the old one back in the postage paid envelope. We are very satisfied customers. Thank you.

Very pleased except that I was in the middle of explaining my situation and received an incoming call, causing me to be disconnected with the website and unable to get back to the site after I answered the call. I do not know how to get back to that website.

The keypad broke off the phone. Phone could no longer be used for calling receiving or texting. Asurion made it easy to report the problem and they also were quick to respond on the situation. The replacement phone was quickly shipped and a great replacement. They also made convenient the return of the damaged phone.

Thanks for great customer services. Was very easy getting through to talk to someone. Took care of all my issues about the phone and made sure all my issues were addressed. I also liked the fact that I was asked if there was other issues they could handle for me.

I am very happy with how easy the claim process worked. Super easy form to fill out. Super fast shipping. Easy to return old phone. Will definitely recommend to my friends and family. It was easier than going to a phone store. Great service, easy.

The process was easy and I had my new device the next day. Activation of my new device was a simple process as well... you will be pleased with the service process. I will definitely use this service again. The price for my replacement phone was a little high. But everyone know we can't do without our phones.

I was so embarrassed that I accidentally damaged my phone. Yet, Asurion did not drag me through a bunch of questions, nor were they accusing me of any bad. This really eased my mind because iPhones are expensive. They gave me the filing claim guideline and voila! I had a new phone with 48 hours. Even let me keep track of them. I am so glad that Asurion was there for me. If you buy a phone, please consider investing in insurance. Ask the salesclerk for information and if it’s Asurion, take it!!! Paying the deductible was nothing compared to the service they provided to me. Thank you for being there for me!

Fast, nice people and understanding people. Glad me and my family have you. Been a Verizon customer for 20 year and the insurance is the best thing. I proud to have you guys. Fast courtesy and honest.

We went right to Verizon after the horse kicked the phone. Verizon promptly handled the claim. My daughter had a replacement phone in less than 24 hours. The phone in my daughter's pocket protected her from getting a broken hip when the horse kicked her. I was happy to pay the $19.00 processing fee.

My iPhone was stolen. My local Verizon store gave me this address, so I logged on and I got my replacement phone in within a day! I couldn’t believe how helpful this helped me! It was great, and very convenient. It shipped right to my door. A big thank you to Asurion!

Just wanted to say thank you for the overnight service. I received my new phone delivered to my door next day. I thought I was just getting a new screen but I was sent a complete new phone. Your customer service rep was very friendly and easy to work with. I would recommend your company and service to everyone.

It’s a pain when you lose your phone but it’s a great relief when you have a great support. We are very happy that we made a great decision and I always suggest Asurion to all my friends and family. Fast support and fast shipping. Thank you Asurion.

I was satisfied with everything. One issue is if you have owned your smartphone for years and never had an issue maybe the fee could drop a little. Instead of 99 maybe 60 bucks for owning and keeping insurance for five or more years. My phone still had the original screen protector on it from new. Just an idea. But still better than having to buy new phone.

Received phone in one business day. Easy swapping everything over. It came with self-addressed envelope and I received email two days later stating that it was received. New phone actually works better than the old one. I am glad that I have insurance. Model is exact duplicate but new.

Very good service, I would recommend with someone else, perfect customer service, I'm happy with this insurance. One of the best insurances I've ever been in. I'm glad Verizon has this insurance. I feel very comfortable because if something ever goes wrong, everything is under control. No worries at all when it comes to having trouble.

I have had your coverage for years. I have never had one minute of trouble filing a claim. The representatives are helpful if you have to call and the website is so easy to use! I have no complaints. The replacement phone was shipped very quickly and we were not without use of the phone.