Asurion Reviews

The Asurion replacement process worked very well and delivered as expected. No issues. The contacting process worked well (website actually worked). The new phone came quickly and we had it up a working quickly. The return of the damaged phone also seemed to go well. Process seems to be reputable.

This was the smoothest insurance claim I’ve ever had. I received a new phone the next day and that was a Saturday. I had called at 5:00 the evening before to report my claim and see if I was eligible for a new phone. Easy return in the mail, customer service was great when I called, and everything went very smoothly.

I'm pretty computer/technical illiterate- the staff are very friendly, patient, and more than willing to go the extra mile to make sure I understand how the process works. I would definitely recommend Asurion services. I like the reminder emails on what not to do so you do not get charged a huge service fee.

My iPad stopped working and I had protection from Verizon. Replacement was smooth and fast. I had my new iPad within one day thanks to Asurion. I would definitely recommend this protection to anyone purchasing electronics. I was hesitant at first but now I'm glad I went with the protection plan.

I am not one to get phone insurance but decided to for approx. 6 mos. after prompting from the salesperson. Thank goodness I did. My new phone was lost in a different country on vacation 3 mos. into owning it. The phone was replaced immediately. No hassle at all. Thank you Asurion.

I purchased a case for my Samsung S7 believing that it would make it impervious to damage. While shopping a Home Depot, I accidentally dropped the phone and, like the proverbial buttered bread, the case opened and the phone landed right on its face, breaking the screen. I went on the Asurion site and found the entire process extremely simple and efficient. My replacement phone was sent and received within a couple of days! Exemplary service. Kudos to Asurion!

I appreciate that I received a new watch. Less than 2 days and not a refurbished watch. And I feel the price was reasonable and affordable even with the insurance. Which made the experience nice. I definitely was dreading it so it was good to get a great experience and New perspective.

The service that you provided was excellent and the representative that helped me was very professional and made sure I had the phone on time. I really appreciate your efforts to make sure that your customers are taken care of and I also would be very happy to recommend you to anyone needing your type of service. Thanks again.

Person we spoke to was very professional, courteous and made sure we were well taken care of. Asked questions about what happened and was sympathetic to our needs. The new phone came quickly. We were happy and had we not been we would have advised.

Everything went perfectly. I got phone when indicated and was turned on without a hitch. I appreciate the smooth ease of turning in a claim and effortless request form to get my phone replaced. I would recommend anyone to get the coverage. I can say was not disappointed at all with the process.

I made a claim regarding my phone screen had gotten cracked. Filing the claim was simple and easy to do and not even 23 hours later I had a replacement phone at my house and was ready to go. It was easy switching things over. I recommend them any time for insurance on your phone.

I have been paying 8 dollars a month and if they would of told me there would be a deductible I wouldn't have got it and then when I called in to get a new phone 'cause my phone was scratched not broken 'cause it was still working they send me a new one without even telling me it's gonna cost me 100 bucks 'cause I know 100% I would have never agreed 'cause my phone was not that broken where I needed a new one but if I am paying money monthly for when ** like that happens I will use it 'cause they never told me about it costing money on top of it.

I was very pleased with the overall processing time of my claim and replacement of my device. The instructions to replace my device were easy to follow... Not so happy with deductible costs to make it all happen but it beats total cost of a new phone all together. Very helpful tips or included in the return package for the old device in order to be replaced with the new. I would recommend insurance coverage on all devices.

The service was easy to use, fast on delivery and instructions were clear. I went online, filled out the form, and because her phone was stolen we did not have a phone to return. I uploaded the paperwork that I needed And I submitted the claim. They got back to me quickly, letting me know the claim was approved and phone arrived the next day.

I receive my phone within 24 hours. Very happy with my replacement phone. Instead of having to go to the store and purchase a new phone I just use my insurance and paid the deductible and accepted the phone that they sent me which was actually a later model phone. The customer service was great and I would recommend this for everyone.

Received my replacement the next day. My only complaint was that the SIM card was not activated. I stopped by Verizon and had it up and running exactly as was left off in no time. Called back to ensure the find my iPhone had been successfully turned off as I was unable to use my phone prior to returning. Customer service was wonderful.

After completing the necessary forms we had our phone the next business day. I thought we would be receiving a simple screen replacement but our employee received exactly what they needed to keep on going with minimal downtime. For that reason we will continue to keep the protection on all devices as we are in a fairly rugged environment.

Service was fast, the customer service rep was friendly and you guys were very flexible in helping me with my claim. I would recommend this product to anyone. And the service was just as good as was promised.

If I could change anything it would be the price of the replacement. It's real pricey. I do appreciate the promptness of the product. Overnight shipping is awesome. I would totally recommend it to anyone who needed a replacement.

The representative at Asurion was most helpful and professional. Her name was Destiny. She assisted me in disabling the find my iPhone feature on my daughter's iPhone. I had been having a lot of problems and experiencing a lot of stress over this issue. She resolved all of this for me and took so much stress off of me. She did an excellent job.

Quick, easy - once I noticed that I could get a different color. My old phone screen cracked, so I needed a replacement. Initially it spit back that it was on back order with no additional information. Once I realized I could get a different color, my new phone arrived in 2 days and I was kept informed every step of the way.

Purchased warranty for my washer and dryer from JCPenney. Called for service. 4 days later service tech came out and ordered parts. 9 days of waiting called tech. Guess they didn’t think it important to inform me of the 30+ day parts backordered. Called Asurion numerous times with unsatisfactory responses. 12 days without a washer and still no resolution. I am pissed at both Asurion and JCPenney. They are both on my list of companies I will never use again.

Had to have tech come to my home to repair a cracked screen and somehow ended up having to replace the device. Thankfully it was under warranty. Wasn't happy at all about that, but Asurion made the replacement fairly quickly. Had to use an older phone for a week due to the fact I don't have a local job and Asurion won't deliver replacement phone to a P.O. box.

My son's Galaxy 8, screen was shattered with a case and glass protector on. It was in his pocket. Asurion was awesome and speedy in replacing the phone. Returning was easy. The phone was about 2 weeks old. The shattering started right at the home button. I was thankful I had put this insurance on. Thank you.

My son was back up and running the next day. He was highly upset that he dropped his phone in the driveway and the car ran over it. Such a lifesaver Asurion was. It puts my mind at ease knowing that it's a simple process to file a claim and be able to get a replacement within 24 hours.

The last agent was professional and courteous. I called with a question about open enrollment and was advised I could add insurance after being told I couldn't by Verizon. I had done 2 insurance claims and ran into an issue with the online giving me an error message about the insurance I had when I tried to activate my 2nd insurance replacement. I removed it and wasn't able to read it and was worried I would not have any protection for the new replacement. Joyce cleared all my worries and I am happy.

I had lost my original Cell Phone and a new one was replaced in one day of me reporting it lost. Very happy with the product and the quickness of the replacement. The only thing I might recommend is that you include a book to let the persons know how to use the new cell phone.

Was extremely happy with the turnaround time to get my new phone, the web experience was pretty quick and painless. Previous experiences had shipping info in the package, this time was in the we shipped your phone email, which I unfortunately missed. Other than that very good experience.

The replacement company was quick and very helpful. I had my new phone within a couple of days. The operator was extremely helpful. The instructions on returning the damage phone was easy. Thanks for all your help. I hope this help. My new phone is working very nice. Thank you.

My wife lost her phone on 4/18. After contacting Asurion, I was told that the replacement phone would be delivered on 4/19 (today). My wife searched for her phone for four hours. She was unable to locate it. She retraced her steps; however, she was unable to find her phone.

Asurion is always easy and fast. If you have any trouble there's online help available and they're friendly and helpful. I love how quick they send your replacement. You're never without your device for very long.

The process to get the phone replaced was fairly easy, and once that was done- the phone came very quickly. We then went back to Verizon with the phone, and they got it restored with all the information from our previous phone. The replacement phone is working great so far.

Thank you for your great service! You make a bad situation a lot less painful! I would not have a phone without your service. Keep up the good work you do. You guys are prompt, courteous, and right on the ball. Thank you all and keep up the good work.

Great customer service. Lightning fast shipping. Replacement phone works flawlessly. Thank you. This phone is awesome. I was skeptical because I thought I would get a phone that was not as good as a new one. I am thrilled to say it is just as good as a new one.

My son had his phone stolen while on vacation and used the online process to file a claim. Within 24 hours I had a new phone waiting for him upon his return home. I have used Asurion years ago and it was a long process. I could not believe it when I saw the phone waiting for me when I got home from work.

Replacement was quick and painless. I had my replacement phone the next day. Consumer service was wonderful when I had a problem with the website recognizing my street address. I would definitely recommend this company. The replacement phone works perfectly and returning my damaged device was easy. The time they gave me was perfect. I didn't feel rushed and was able to transfer everything to my new phone.

Ordered it on a Monday. Got it Tuesday. Worked perfect for me. I use my phone for work and Monday and Tuesdays are my day's off so I didn't have it for 2 days but just meant no calls all day and no one needing my help for once.

I had somewhat of a really unique situation. I had 1 cracked screen phone and 1 broken would not even turn on. They managed to fix the situation and waive my fee! Great Service! I was extremely happy with the outcome. I will be willing to definitely use the service again. It was very easy to use and had no issues with the website or customer service.

Very pleased with the fast friendly service. Guest satisfaction is very good and hope you keep it up. I look forward to doing business with you in the future. Customer service department took care of me in a very professional manner and I received my device the very next day as they promised. I also got a email as soon as they got the damaged device.

I was satisfied with the whole outcome of my phone replacement and I would recommend Asurion to friends and family. My phone came with no defects or problems. Keep up the great work to satisfy your customers like I am. I am a thankful ASURION customer. Thank you again. My money was worth the product.

Basically, they have no problem taking your money and telling you that they will come to your house to fix your phone when in fact they have no intention of showing up at all unless they have enough appointments in town to justify the business expense of actually delivering the product they already sold. I cracked the screen on my phone. Asurion could fix the screen for 29.99, sounded great, so I filed the claim or whatever and set up an appointment for a technician to actually come to my house and replace the screen. Technician was supposed to be here between 3 and 5, but was a no-show. No big deal, happens to anyone. I'll just call and see what happened.

Asurion replaced the broken iPhone 6s in record time with no hassles or delays. The application form and process went smoothly, and we received the replacement phone in record time. Truly great customer service and response time! Any questions I had were answered promptly and even the automated online help and FAQs were helpful.

When I had a problem with my brand new out of box Galaxy S6 they sent me a slew of broken refurbished phones all with different problems. 7 in fact. Then I decided to upgrade to S8. I was tired of the bullcrap. Well one day I fell with my S8 in my hand and shattered the screen. They sent me another refurbished piece of crap that won't connect to data, speakerphone is broken, charging port will not work. Had to buy a 60 dollar charging pad. Now they have given me a 2 week headache about replacing this crap!

Screen was "black" and Verizon store told me it was a pressure crack and I should make a claim on the insurance. Put in a claim online and it was processed ASAP. I received the replacement phone in 48 hours. Claim was made late Friday afternoon and the phone shipped Saturday and I received Monday afternoon. Fast and no hassle. I will buy Asurion coverage for all my phone.

Great response time getting replacement out to us, process was simple and fast. I am pleased with every step of the process from the online submission to receiving the replacement phone on two days (submitted on Saturday and received on Monday). I will continue to use this service, as well as recommend it to others.

Thank you for replacing my iPhone. It was a little annoying to me to be without a phone but you all did an excellent job remedying that and I thank you. If this ever happens again I will definitely call you. It was kind of amazing how we rely on our phones so much.

My son's Phone was broke so you sent replacement in good good time. Packaged well with instructions easy to follow to activate replacement phone although I feel the deductible is too high with the amount we pay for these phones & having paid insurance. Please consider the long time loyalty we have with Verizon.

Having Asurion is one of the best things ever. They have very friendly representatives and very quick resolutions to problems. I didn’t have to wait very long for someone to answer the phone call. Prices are fantastic on replacements and they are sent quickly. The only questionable thing that may be a problem is that when your replacement arrives, it does not have to be signed for. Mine was left on my porch.

Awesome service, great response service, great customer service, fast and responsive!! I would definitely recommend Verizon and Asurion to all my friends. They have always been very responsive and taken care of mine and my family when it comes to our phones. We have never had an issue when we needed a phone replaced for whatever reason. Asurion has always made it fast and easy and we always receive our new phone in one day.

Filled out my claim information on Friday. Got my replacement iPhone X on Monday. The process was simple. The only downside was that I was able to start the claim through the wizard but had to log in to complete it. It would have been easier just to log in and do it.

Replaced broken and shattered phone quickly and easily. Replacement phone works great and returning damaged phone was easy and without any issues. Will use again as needed. Wish pricing was cheaper. But aside from that Asurion made getting back to reality effortlessly and a breeze.

Contacted Asurion to file a claim for broken screen on my daughter's phone. The whole process from start to finish was quick and effortless, able to do everything online. When I had to contact them by phone to complete the claim, the customer service reps were very friendly and professional. This is the first time I've ever bought an insurance policy or extended warranty on anything because I always thought they were more trouble than they were worth. Not Asurion, I've had nothing but great quality service from them.

My 11 year daughter was visiting me here in Idaho. She dropped her iPhone 6 and shattered the glass. We went to the local Verizon store and had us contact Asurion to have it replaced. Her phone was less than a year old. We filed the claim and it was accepted. I sent them the 149 dollar deductible. We received the phone the next day. We had problems downloading my daughter's stuff from the iCloud. Took it to the Verizon store and the woman there was able to get the phone to work. Two days ago the phone started acting up and was getting very hot. Then it just stopped working. My daughter is now in Ca. They take it to the Verizon and are told it’s not their problem. You have to go to Apple. They go to Apple and are inform the replacement phone is trash and she could only do so much to fix. Beware of this company. Do not buy the insurance from Verizon. 700 dollars plus 149 is not a good thing.

My screen was shattered. After paying the deposit, I was sent a new phone quickly that works great! They sent a free shipping label to sent my old phone back. My phone is now working just like a new phone and I was able to upload all my data as well. Fast service!

The gentleman who came to fix my phone only had one screen with him and that screen would not work. My phone was taken apart from 11 am - 4:00 pm. To top it off, the screen wasn't on all the way, so I couldn't use it properly. Had to get a replacement after all. The replacement did come quickly, so that was nice.

Even though my phone was on back order for 2 weeks, there was great communication about updates on my order. When it finally came in it had great, easy to follow instructions on how to reactivate my new phone! Very pleased with Asurion's service and customer service! Thank you so much.

Phone would start to come on and pause. Tried hard reset would not work. Spoke with tech and went through several steps. Allowed phone to charge for 30 minutes and tried to complete hard reset again. Nothing worked so it was determined that the phone needed to be replaced. This is the second time in a year we have had issues with my son's phone. Each time Asurion was very responsive and provided us a new phone in a short amount of time.

I manage the cell phone account for our entire company (100+ physicians) so the online process was wonderful and allowed me to take care of the phone replacement and go about my day. I could track and check the status without having to go through all the steps to get to a live person.

I really appreciate. My device replacement was so fast. I wonder how you guys are working so hard to meet customers expectation. Thanks again for wonderful job. I am very glad to share my comments. Thank you and have a nice week. I like more information about your service in the future...

The claim was processed quickly and a new phone was sent the next day. It was easy and fast to file the claim online. Even when I had an error customer service was able to tell me exactly what was wrong so I could fix the error and continue submitting the claim.

Making my claim was very easy. I'm very satisfied with Asurion. Highly recommend for anyone with a teenager. I always insure my phones because they get damaged easily. Teenagers are extremely rough on phones and also other electronics. So whenever you can always buy the insurance through Asurion whenever it's offered.

Easy to use. Phone was on back order for a while. When phone was finally available, it was shipped right away. Didn't like that FedEx left my shipment in the middle of the road where I could have run it over or someone could have just picked it up and run off with it.

At first I was not satisfied with the way things were being handled with my insurance claim because they were giving me the run around about what exact date & time they were going to repair my screen on my phone. I called to talk with customer service because my technician was a no call no show. Speaking with customer care to me became more frustrating because they acted as if they didn’t have a clue about what was going on. Finally I asked to speak with someone in management and I must say that the management team went above and beyond to make sure my experience was great. Thank you!

Was very easy to use Asurion insurance. Very glad I now have it in all my devices. Got the new phone next day. Verizon reps explain step by step what to do. I followed it and my daughter was happy again. Thank you for making this an easy experience.

I was extremely pleased from start to finish. The gentleman I first spoke with was very kind. He explained the process to me. Each step we went through was completed with ease and within a very short time frame. Great service. Have been telling all my friends to be sure to use Asurion with their products. Thank you.

The process for replacing my phone was quick and easy, with no hassles. I was able to do everything online. The shipping was fast I had my phone within a couple of days I would recommend Asurion to anyone who values their phone.

First insurance cell replaced had a red hue to the screen and after hours of Samsung tech support on my cell, there wasn't anything they could do. Called Asurion, told service tech what happened and a replacement came within 24 hrs. No problems with this one so far. Samsung has issue with an update making screens reddish in color and no applicable fix is known yet.

Very friendly, great customer service and really fast action. I was able to have my new phone a day after I submitted my claim. They were very helpful and I will definitely recommend this service to a friend and continue to keep it for myself. The process of returning the old device was very easy as well. Overall the whole experience was fantastic.

When my phone was damaged and I had to do an insurance claim on it, I thought the process would be difficult. Asurion provides the best phone coverage and filing a claim is very easy. My phone will always be covered under Asurion as long as they will cover it.

The problem was solved fast and easy and the lady that I talked to was very friendly and helpful and answered all questions that had and I had my tablet the next day. Your service is definitely worth the money you pay monthly and I would recommend everyone use your services.

My phone was replaced quickly and with no problems. We were back up and running the next day. Great service. I would recommend Asurion for your cell phone insurance carrier. I had no problems creating my claim and having it fulfilled. I give five stars for their overall service. I have used Asurion for years and have been pleased every time.

The main thing I wish is that I could have gotten my replacement phone at the Verizon store instead of having to wait on it to come in the mail. It would have also been nice if I could have gotten the same color that I had previously, but that wasn’t a big deal.

A+++. Fast Delivery of new phone. Prompt attention by Asurion. Pack came with easy to read instructions on how to send back old Broken Phone. I would Recommend Asurion to my friends. I am so glad that I had this insurance if not I would be lost. Thank You again for your team's Prompt Service and Hope that Asurion can be there for my family in the future we need their assistance.

My claim was processed quickly, got our phone sooner than we thought, wasn’t expecting that soon. Everything was there, charged it and worked like a charm, no problems, we were able to set up phone with no issues, I was very happy with the service and it was so easy for me.

Asurion is top notch. They are one professional organization that makes repairing your iPhone easy and efficient. Their process simplifies everything and they even supply all the materials to send your broken phone back to them.

I need to replace my screen. I was assured this was an easy process and would only cost about $30. I did what I was supposed to do but then they told me that my only option was to replace the phone for $150 because there were no vendors in my zip code to do the work. I called them directly and they said that parts were delayed due to an issue with Asurion. I don't feel that I should have to pay 5 times the amount to replace a phone when it only needs repaired, because the company is unable to hold up their end. I bought the insurance with that expectation. I even asked if they could replace my phone for the repair cost, since they were the reason the phone could not be repaired.

Bought an HP computer from Walmart and a curve TV online. Returned TV and CPU BUT then returned TV and computer to Valrico store and immediately repurchased SAME HP computer using a $90 Walmart gift card and $71 cash at the customer service desk... two days later Asurion care plan was refunded. So I went to Walmart.com and repurchased care plan once again. Bought Asurion care plan again... 6 months & 125 miles accrued on my vehicle carrying this boat anchor of a computer around... after returning same computer 3rd time now.

So fast and so efficient. No interruption in service even on a weekend. This was completed in two days. Glad I took out the insurance, still do not like apple app due to many break in with my account. No problems with Asurion. In the mail delivery next day and returned the phone following day.

I would like to thank you for getting the new phone out so quick. I was pleasantly surprised at how quickly I received it and the least an amount of time I was without the use of it. I am glad to see that your company values your customers. Thanks again.

Broken screen on my old phone. Replaced with a phone in a short period of time. I thought that it would take a lot longer. When I first they told me that there was no device on hand. And the did not know when a replacement is available. They called me 3 days later and told me it was in and ready to ship overnight.

Service was excellent. New phone next day. Great when you are in need of phone. Couldn't believe requesting a new phone at 6 pm and getting it the next morning. You work so fast and the timely ordering process was great. Had a confirmation on new phone in minutes. Tracking of shipment was also available in less than 1 hour.

I lost my brand new Pixel phone so I filed a claim with Asurion. I was absolutely stunned when my claim was approved within a couple of days and was thrilled when I received a replacement within 24 hours. I was reluctant to add the insurance at first but am so glad that I did because it is the best money I could have spent, it has already paid for itself!

The service and attention I received was extremely friendly and helpful, I being your customer for a long period of time and I have no complaints at all, thank you for your great service and your personal service. Actually this time the service was more prompt and I did receive my replacement iPhone the very next day.

I received numerous emails & calls telling me that I needed to remove the old phone off cloud when the phone had been removed from the beginning. The people that I called & that called me had no idea what they were talking about! Your customer service people need more training!!!

Fast and convenient. Paying for it over the phone with a debit card was kinda a pain in the butt. But finally got it done. Once it was paid for they said I would receive it by 7pm the next day and I received it by noon the next day so 7 hrs ahead of time.

After paying monthly insurance for several years and a deductible they sent us a refurbished phone after one of them was unusable. Then, that refurbished phone was again not a working phone so we sent it back only to receive yet another nonworking phone that would not even turn on. It took three phones to finally get a working phone and come to find out that the refurbished phones were not even properly put together. We had an IT guy look at it and it was missing several parts! After two months and three phones we gave up on Asurion. HOWEVER they wanted all of our phones back in order for us to get a refund and we even offered to give back their brand new phone. They seriously expected that we would start with a phone and end up without ANY, in order to get our money back. For one, this does not make sense and secondly they STEAL your phones. Don’t trust this company!

I was very satisfied with the service I received from Asurion, they handled my claim timely. Everything was very easy and straightforward. I broke my phone and I had to have it replaced. I was sent a new phone and sent my old one back. It was very easy.

A pleasant experience. Received a new phone and return packaging for broken phone which was already pre-paid. Customer service was excellent. Thank you for a easy and pleasant experience and for being so helpful and knowledgeable. Shipping time on the new phone was super fast. Thank you for explaining everything to where it was understandable.

Fast service. The only thing that I didn’t like was the form I had to fill out. Made it a little hard. I had to go to a public library, pay to print the form, figure out how I could get it sent over. Other than this it was good and easy.

Previously I only had to fill out the claim form and pay the fee. This time I had to send another form and my driver's license just to get through the filing stage. Then I had to call in after all that. And your system didn’t take my payment. Once through all that, everything else went well.

I had to get my daughter's phone replaced and it took 5 minutes to fill out the form and it was delivered in a few days. I had one happy teenager. I had to get a different phone because the other one is discontinued but my daughter liked it better. Yay!

My grandson's lost phone was replaced quickly and with no difficulty or obstacles. We searched thoroughly for the phone and were unable to locate it. It's important for my grandchildren have a phone in today's world so I was grateful this could be resolved so easily. Thank you for the very prompt service.

I think there was a lot of paperwork that needed to be filled out. I was lucky to have the resources to do that. You should be able to do everything online without printing and scanning documents. I am sure people misuse it but still you make it difficult to do.

Everything about the process was excellent. The quickness of getting a phone to customer support. I would protect my phone again in the future based on our experience with you. Thanks again for great experience. You exceeded my expectations of this company. The whole process was easy and perfect to use.

This service was both prompt as well as polite, but most of all professionals, the perfect system for returning my broken smartphone and retrieving a brand new one within hours, not missing a beat when it comes to superb customer service, simply stunning! You can’t go wrong with the step by step guidelines, easy as apple pie!

Great experience, Was very easy to generate a claim. The phone arrived quickly within two to three days, and directions were easy to follow to avoid any additional charges. The phone appears to be in great shape.

Had a amazing experience. My device was upgraded and shipped to my location out of town. Honestly couldn’t have had a better experience. Also the claim took a total of like 15 min to complete so that was amazing. I would definitely recommend this to anyone! You will not regret it.

I purchased Verizon's TOTAL COVERAGE with Asurion. Everything I received online and on paper said that I could get my screen replaced for $29. When I tried to actually use the insurance I paid $33-39 per month for, I was told that it was "subject to availability", and apparently iPhones are mostly available and not so much Samsung Galaxy S8+. So... I can't upgrade my phone without fixing the small corner screen crack. I can't replace that without just buying A WHOLE NEW PHONE FROM ASURION for $199. Beware that they will sell you coverage that MAY OR MAY NOT apply to your phone. They won't tell you that... you'll just find out when you try to use it. I'd have been better off just saving money and paying a cell phone repair place.

I ended up speaking to a different customer service rep and this one was very helpful. They were able to see the note, and to help me in the promised manner. It has made the difference in me being willing to stay with them. Overall other than this incident that have been pretty good to me and tried to help me each time, so I am glad that what the first two agents did didn't stick, and that I got the nicer agent that was willing to help this time.

Overall it was a great experience. It was my first time using Asurion, though I have felt with them tons having worked for Verizon and I must say any doubts were nipped immediately. The claim process was a breeze online, my device was out of stock so I was put on a waitlist for a newer model. In 24 hours when it became available I paid the deductible and received the device within 24 hours. It came charged and with a new SIM card inserted and activated automatically once turned on. I must say I was very pleasantly surprised!!

You guys did an amazing job. I reported on Friday that my phone wasn't working and by Saturday evening I had my replacement. It was fast and quick and you guys told me if there was anything wrong with that one to call you guys for another replacement. I do not know what else I can say about the wonderful job and treatment I received. I'm happy I had Asurion. It's well worth it.

Asurion sets the standards of how insurance companies should handle claims. Very professional, fast, polite, and not many questions asked. They sent me a quality replacement phone immediately. Not junk just to settle my claim. They stand behind their words, and are by far the best insurance company I have ever dealt with.

I had dropped my phone and the screen shattered. I called Asurion because I had my insurance from them. It was easy and a phone was on the way soon after. I received the phone and tried to set it up and it was in French. I could only change the phone over to Spanish and Italian. I was pretty disappointed with that and called again about the issue. It was solved and a new phone was sent out on rush and my phone was upgraded. I wouldn't hesitate insuring with Asurion again. Although there was a mistake at first it was easily fixed and I had my phone the next day.

This company is full of liars and people unwilling to help. I bought a TV at Walmart that had a service plan with this company. The TV had issues and a repair company came out to try to fix it. They could not fix it or even get the parts. The repair company sent the information to this company which denied ever receiving it. Then days later they gave me information saying they had contact the repair company a week prior. They told me it was being fixed and the repair company denied this due to them not being able to even get the parts. This continued for two weeks. Then they told me I was getting a replacement TV, which all of the TVs they offered were terrible. Called customer service and they said someone will contact me to try to give me a cash payment instead. Never happened. They then shipped a new TV to an old address to which they wanted to contact UPS to change the address.

I had a good experience. The representative was knowledgeable and helpful. I received my replacement phone quickly. It was simple returning my old defective phone. Thank you for your help in this matter. I now am using my replacement phone. I was happy that I was mailed notification about deductible was recently lowered. This is why I replaced my defective phone.

Cracked Glass on phone. Pleasant experience. So glad I had the coverage. Agent was a lot of help with my claim. Phone arrived on time with setup instructions. Package also included prepaid postage to return phone and instructions on how to remove old phone from Apple. Overall a very pleasant and stress free experience.

This was at least my second interaction with Asurion for a phone replacement. The service is easy, fast, and hassle-free which is unique today and much appreciated. Data is entered, a box arrives with the new phone, the old phone is mailed back in a box provided and postage is covered.

I really appreciate how swiftly and timely your service took care of my problem. My damaged device was actually replaced within 24 hours. And this was after making only one phone call. Thank you for your great customer service! I would definitely recommend Asurion to family and friends based on my positive experience.

Very satisfied. Everyone I dealt with was knowledgeable and pleasant. I highly recommend this protection plan to everyone. However, I did feel that the deductible of $150 to replace an iPhone 6 was a bit excessive considering that I had paid $11 for the last 26 months for the coverage. Very pricey!

I had purchased a Samsung hi tech washer/dryer from Home Depot in South Brunswick New Jersey less than 2 years ago with an 5 year extended - which is offered by them through Asurion. On March 22nd 2018 the inner gasket started to leak and I filed for the repair. It is April 9th today and I have no clue as to why even the part is still not shipped? This part is freely available online and Asurion wants me to buy it at my cost or wait till their vendors get it. they do not want to accept the fact that their vendors do not carry it and it needs to be outsourced.

When I went online to check for cracked screen repair (Apple iPhone 8 plus) they said due to parts availability they could not repair a cracked screen. That I would have to pay $199.00 to get a replacement phone. What a bargain!

They come through when you have a problem quickly and professionally. You won’t be disappointed if you elect to insure your device with Asurion. I was very impressed with the speed and ease of getting a replacement phone shipped overnight to my home. They are an excellent company and the entire phone call to order the replacement telephone took less than 10 minutes! I will always insure my telephones with Asurion through Verizon.

Great, prompt, courteous service. Thank you for your help. My replacement phone was at my doorstep the next day and I was given ample time to return damaged device back to them. It will be my pleasure to work with them again. Much appreciated for your service. Look forward to dealing with you again.

Phone replacements for employees is a real pain because it interrupts my schedule. However the Asurion experience has made it as painless as possible with an easy to follow script and payment process. The equipment shows up the next day and I think restoring the phone takes longer than the replacement process. Now if they can only make clumsy employees more responsible. Thanks for being there!

Broke my phone and the replacement was quick and easy. The only problem was wrong color but I can live with that. Supposed to be red, I got a pinkish color. Your customer service person walked my Wife through the process and the phone arrived when promised. The shipping back was just as simple.

I recently relocated and called Verizon that I had done so. Two weeks later I had accidentally dropped my phone and requested for a replacement. They sent me to Asurion and the representative I spoke to confirmed my address, I corrected them since there were no unit number out twice. They said that I should get my phone the next day. 3 days later to my frustration I contacted Asurion and asked to where about my phone was. They tracked down UPS only to tell me they were not able to deliver the package because they did not have the unit number.

I was satisfied with my experience with Asurion. I appreciated their responsiveness to get a new phone to me without much time in between. When it arrived I went to a VERIZON store to get it set up. I returned the old phone without incident. I also appreciated the multiple reminders to turn off Find my iPhone.

Initially I was upset that a form had to be completed, (considering mailing time frame, would have delayed further of not having a phone) and it made me upset. But the fact is, it was easy, fast and it was done electronically. I had my phone within 48 hours. I want to apologize to the CSR, who assisted me via phone, if I got rude.

This company is always amazing to work with. The ease of filing a claim is extremely important to me and I've never been disappointed when I've had to use this service. Fast delivery of the replacement device so we were not without a phone for too long. As parents we like to have our phones in case of school emergencies with our child so that fast delivery saved us the worry.

I had no issues returning and replacing one of my phones. The process was easy. I am happy that all of a claim can be done online and through email now. I am happy to not have spend time on the phone waiting for a representative to go through the claims process.

Could not have gone smoother!! I would prefer to be able to visit a store and pick up my replacement same day, but going through the phone/mail process was easy and painless, and my new phone showed up extremely quick! My rep on the phone was extremely pleasant and helpful, and made sure all my questions were answered.

My experience with replacing my phone went well. I did have some issues completing forms online and had to go to local Verizon store where they completed for me. Just a little too detailed for an 81 year old. Got phone as promised and got acknowledgement old phone had arrived so was satisfied.

I accidentally cracked my screen, ok well my phone literally while at work. I filed my claim without any problems or complications and my phone was delivered a day later. Thanks for that ☺, in my profession my phone is used constantly. I am very satisfied with the service I received!!

My daughter's iPhone had a frozen screen and we could not get it to unfreeze. We had the insurance on it and for $85 we were able to get a new phone with even more memory to replace the broken one. Easy to file the claim online and the new phone was in our hands in a day. I did have a computer issue, so I had to call to make sure the claim went through and the rep could not have been more helpful. I was dreading it, thinking there would be some catch or run around, but Asurion really came through.

Our identical replacement phone was in our hand in fewer than 24 hours. Subsequently returning the broken phone was almost easier than getting the new one. That makes Asurion worth every dime to me because when the unexpected happened (twice now), Asurion took care of the problem instantly and smoothly without complaint.

Can’t believe I reported phone claim at 9pm and the new phone arrived by noon the next day. That was awesome and not sure how it could be delivered so fast. No complaints here about any of the experience. Just hoping I turned find my phone off because the fine for not doing this seems steep.

I had no problem. The person I spoke to was extremely helpful. They were understanding of my situation. I had the same experience when I had to replace my phone a few months ago. Everything was simple and easy. I will highly recommend this insurance to my friends. Thank you.

Phone was received next day. Very easy process. The new phone arrived in excellent working condition. Very professional experience. Worth the extra money per month for insurance for the prompt service. Would recommend this service to anyone looking to insure their expensive phone from potential issues. Deposit was may be a little expensive for a two year old phone.

My iPad mini 2 screen was cracked. Submitted for a claim. When we called we found out that Our iPad was discontinued. I was Offered an upgrade to a 2017 iPad for no additional charge. I am Very satisfied with this service. I would definitely recommend Asurion to a friend.

My phone was stolen and Asurion replaced it immediately. With such a hassle of having to reset all apps and pin verifications for a new device- I was really thankful that getting the phone quickly and simply was not an issue. I would definitely recommend this service- especially if you travel often in other countries as your risk of theft is much higher than here in the US. Thank you.

When purchasing this insurance in the store I was told that the replacement cost was 149$, but upon replacing the phone it went to 225$ (I was also told it would have been 120$ if I had the insurance longer). Asurion sent me to AT&T, AT&T sent me to Asurion, both said they were sorry I was quoted wrong but there was nothing they would do. I purchased the insurance under false pretenses based on the information given to me by an AT&T representative. This is not only bad business, but it's offensive to waste a customer's time transferring them back and forth for hours.

Claim was dealt with quickly. I received the new phone within 48 hours of starting my claim. Returns were easy with a prepaid packet. USPS dropped the ball with not scanning the package on its return leaving me concerned about a possible non return charge. It did arrive later than anticipated back to Asurion. Happy customer!!

My daughter was so happy that her watch could be replaced so quickly. The process was simple and we received the replacement watch very quickly. We were very surprised how easy it was and considering the situation that fixed the replacement everyone was very happy with the results. Thank you for your services. This level of coverage was worth the cost.

Great job, I couldn't live with the cracked screen as I had & then you promptly replaced with a second phone. The phone is perfect & I have now purchased an Otterbox & a zag curved glass screen protector. The mailing procedure was easy, both sending & receiving. The startup of phone, switching all info from one phone to the other.

Your service was excellent with quick and easy online claim filing. Delivery of new phone was fast and instructions to set up phone was very easy to follow. Also like the information for returning broke phone with everything included in box. I would highly recommend your company. Thank you for the excellent service.

It took a few calls to get the job done, frustrated with the process but finally got it completed and happy about that, but had to go through a lot to get there. I hope I don’t have to go through this again. It was a problem dealing with the process.

I was not happy of all the steps, too many chances of delaying getting a phone sent out. I was very happy with phone process after that point. Other Than that I enjoyed the process and I will try not to get my phone mowed over by a lawnmower. Have a great spring and hopefully I will not need another phone anytime soon.

Shipping was fast an accurate. The claim did not take long to complete at all. Easy postage paid return envelope was included. That made it simple. Overall I am a very happy customer. Thank you all for all that you guys do every day. Two thumbs up! Thank you.

Returned cell phone because screen was black and was unable to get anything on screen. Took cell to Verizon and they turned the Find My Phone off. Sent the cell to Asurion and they promptly sent me a new cell BUT then I continued getting letters saying I had not turned it off and making me afraid I was in danger of having to pay.

Screen was broken on my old device. Called Asurion for information on deductible to replace the phone. All information was given to me accurately, a claim was open and my new device was at my doorstep 2 days after. The new device was ready for me to simply turn on. The instructions to return the broken phone were easy to follow. I really Loved the quick and efficient service.

My smartphone battery had swollen and broken the back off of the phone. Asurion replaced the phone with a similar model quickly and without any hassles. The deductible was far lower than purchasing a new phone would have been. There were notices printed on the return package saying to remove the battery before returning the phone, so I did just that; only afterwards did I notice a note saying to leave the battery in if it was of the non-removable type!

The process went smoothly. I thought it was expensive but such is life. It would be better if the deductible were cheaper, like half the price. It is a refurbished phone. I am also still paying on it as if it were new.

Easy and quick response time. Received new phone really fast and followed return instructions with no problem. My son did not have to be without his phone for long at all. Peace of mind knowing he would have a replacement phone in 24 hours. Agents helpful and thorough on the phone.

We received our iPad Pro within a couple days of making our claim over a weekend. Because the storage space we had on our original iPad was no longer available, we were upgraded at no additional charge! Service was timely and more than fair. We have submitted claims in the past with other companies and I don’t remember being as satisfied!

The receiving was quick and easy the only problem was that I returned a gold one but there was no gold available so instead I had to get the silver because it had the most gb. I was happy with all of the extra products that I received along with my phone.

A replacement phone did become in stock after a few days, but it was a couple of tense days for me until then. Otherwise 4 stars, cost being the other star, since you would not send advance replacement for $29 (I only had a cracked screen) so it cost me $199 because I did not want to wait a week or two without a phone.

I have a second line which belongs to my SON and he keeps breaking or losing it. Your company has been very good to help me with his phone. I understand his phone will not be covered for another twelve months. I hope this does not apply to my phone as I have not ever had a claim.

Phone was stolen from my son, Asurion arranged for the replacement. It was done expeditiously. the only glitch was with Verizon would not allow my son to activate the phone without me present even though he is listed on the account as an authorized party. Thank you for your prompt service and for the follow-up!

My replacement phone, a brand new one, fell out of my lap into a torrent of water during a rare LA rainstorm. It lodged against the tire of the car parked in front of me. Asurion didn't blink when I entered another claim two weeks after the first one. And they sent a second brand new Motorola. THAT'S great customer service.

Screen was broken and phone stopped displaying images, could not use phone due to not being able to see the screen. Called in a claim and received phone within 24 hrs. Great job to your whole team at Asurion. Thanks for the great support and getting me back up and going.

This is the second time we have had to use their services. The only things I can say are: 1) Making a claim is very easy. 2) They get a replacement phone to you very fast. 3) They are accurate. No complaints at all. I have only good things to say about them.

The service was prompt and efficient... I accessed the online claim form on the online Asurion website... Simply submitted a claim online over the weekend and promptly received my phone on Monday... My replacement phone was received in excellent condition and I have not had any problems so far. It was quick and simple and yielded excellent results. Thank You.

I filed a claim with Asurion and the next day my replacement phone was delivered to my house! The Asurion representative was knowledgeable and friendly. I am very happy with the outcome. Could not ask for better service. Thank you for a job well done. It was a pleasure doing business.

It was a great experience for me... No complaints at all, the customer service person I was dealing with was very good. I received my replacement phone the next day and in very good condition. I would strongly recommend Asurion to a friend without any doubt. Thanks again for your great service...

I was thrilled with the quickness of your service. Even though I have to learn to use a new type of phone, I am very happy with the fact that I was only without my phone for a few days instead of weeks. I guess I need to check to see if I have insurance on the new phone. Thanks for your great service.

When my phone fell to the floor and the screen no longer worked, I wanted to cry. Instead I called Asurion and reported the damage. The customer service folks were friendly, compassionate and thorough. I had a replacement phone in three days! So impressive! I couldn't be happier with the service. Thank you.

My son inadvertently broke the screen on his phone and he is away in college over 450 miles away. He needed his phone for work so it was important that we got it fixed. I called on a Saturday morning and he had a new phone waiting for him on Monday morning... Amazing!!

Quick and mostly painless transaction, had to replace son's phone. 1st time using service, and only had to call once to clarify one minor question. Communication was effective and clear, and still continue to pay for the insurance at this time.

When my husband's phone fell out of his pocket into the gulf of Mexico I was able to get online and order a replacement which was received within 48 hours. He needs his phone for work daily and getting the phone quickly without delay got things back to normal very quickly.

My husband's Samsung was damaged and the screen would no longer function. We rely on it for our small business. Asurion had us back in business the next day with a replacement phone. It was a very smooth process, and everyone that I spoke to was extremely helpful. The website was also very user friendly. Thanks!

The process was easy and quick. Everything I needed to know what was clearly explained and I received my replacement phone without any challenges. I would recommend to a friend based on my positive experience.

I was very satisfied with the service I received because it was fast and efficient. I have told everyone that I'm so glad I had your service because it helped me get back up and running very quickly! I thought that I would be without my phone but you guys showed otherwise. You FedEx me a phone the next business day. You never realize how important your phone is until these kind of emergencies come about.

Submitted my request for replacement at 5 pm on a Saturday and had a new phone Monday at 10 am. Incredible service and efficiency. They handled the entire claim and had the phone shipped out in under 30 minutes. Easy to fill out online. Thank you very much! Return was very easy as well. Just put the phone in the mailer they provided and dropped it on the mailbox.

Thank you for your expedient help with replacing one phone through the warranty and the other phone through the insurance. Both phones were exposed to a surge of power when using a non Apple charger in an older car. One phone was still covered under the 2 year warranty and the other phone could be covered under the insurance. We appreciate your help. Your service was great. Thank you.

My phone was stolen twice in the last month (new iPhone) and you guys made sure I connected the next day. So happy with the service and efficiency. Everyone was very kind and the customer service was astounding. The website is easy to navigate and doesn’t take very long at all, I was very impressed. You guys are life savers!

I have spoken to two reps and then a Manager on this Issue of my phone not being able to be fix or replaced at this time due to not having any in stock. Not even a S9+. They told me that the Deductible is $199 and that it will take from 2 to three weeks to get a replacement device. Only my Screen has broke and most functions are not able to be performed. And because of my phone is not able to make or receive calls I'm just at a loss at this time till they are able to find a Phone for me. I have a Verizon Note 8 phone and they said that they have none to offer to me. I can't believe this since this is a phone that is more than 8 months old.

Awesome customer service! I was reluctant in calling because thought they are just going to tell me "sorry your insurance can't help ya". A new phone was sent to me in a timely manner and I was happy! And the follow-up call to make sure I was happy afterwards the reason I recommend this to all.

I admit I sent an insured post office box with tracking to the incorrect P.O. box for phone repair, but they refuse to help me find it. All they say is, "it was sent to a warehouse." It had a return address and forms inside with the phone saying it was sent for repair. I am filing a police report for stolen merchandise.

My phone had broke and was not working at all. I got a new phone within 24 hours and was back and running in minutes after receiving my new phone. I am very pleased with the insurance. I have had to file a claim for my granddaughter's phone in the past as well and we have had very good results with both claims.

I have read the glowing reports about how quickly Asurion replaces damaged phones and agree with that part of their service. However, dealing with customer service proved to be a rude and upsetting experience. This company needs to do callbacks if that is what is necessary to complete a simple request for a return label. I very rarely have to resort to giving a bad review but this is necessary. Do not rely on any service beyond a simple one.

I have used Walmart's Asurion insurance for years now, and until recently their response had been fairly quick in sending an e-gift card for purchase price of a damaged phone. However since early 2017 they have slowed down dramatically claiming, we randomly select phones for review examination which may take up to 5 business days, end quote. Their insurance has slowed down dramatically and isn't nearly as dependable as it once was. As it turns out friends have been seeing this same issue.

I opened a claim to replace a cracked screen, and found out I had to get the whole phone replaced. I was afraid that the process might be confusing and time-consuming. It was the exact opposite. Very easy, super fast delivery. Very pleased overall. Would definitely recommend to a friend.

Representative was professional and took the time to satisfactorily answer all my questions. He was polite and very helpful. He was knowledgeable. He guided me through the process and made sure that I understood. He made a stressful situation easier to complete. I will definitely recommend that all my friends get this product for each of their electronic devices.

I had a tablet and phone replaced. Both came within a day of the claim and are working great! There are no issues with either device sent. Will definitely be keeping the insurance. And purchasing for future devices. It was easy to submit the claim. The process was quick and easy.

Service provided was excellent. It was what I was expecting. Worth what I pay for someplace up the great service. Because my phone is now an important part of everyday life. Thank for being what insurance is to be just what customers need. I am grateful for have had the insurance in the first place.

The process was simple and I had my replacement phone within 24 hours. In this day and age being without your mobile device for an extended time is painful. Well worth the cost of the insurance. Would highly recommend you have this service to cover your equipment. Peace of mind is what counts.

I had to replace my son's phone and it couldn't of been easier to do and it came at 7am the next day. I was doing on the computer at somewhere around 9:30 at night and the phone was at my house at 7am the very next morning. I still had to pay $150. But with all considered how much new phones cost all in all worth it.

The customer service representative that assisted me when I called was superb. Because I could not get the text code from my phone because it had been damaged, I couldn't complete the process to transfer data to the phone. She was able to help me and transfer me to a great customer service representative at Apple that solved the issue. Great experience!

Why in the world do I pay $11.xx per month for insurance on my BRAND NEW Galaxy Note 8 and THEN have to pay a $200 deductible when my son cracks my screen only to receive a REFURBISHED phone that doesn't even come with a factory charger? This is a rip off. I've seen friends pay their deductibles ($99) for a Note 5 (recently) and they receive a BRAND NEW device? They pay LESS and get brand new equipment? I had my phone for 30 days when my son broke it, but I've paid for Asurion coverage for EVERY phone we have had on our VZW plan for the last 10+ years. This is garbage coverage from a garbage company. Way to drive prices up (coverage and deductibles) and drive down quality of service. I'll be taking my business elsewhere!

I really liked the new sending back package! It really came in handy. It was better than the return box because the label said FedEx but it had to be sent through UPS. It was such a hassle, the last time I had to send a phone back. But I was really satisfied this time.

Called because of a cracked screen, and the phone was replaced immediately! Great service. The only objection I have is that you pay so much money for a refurbished phone. Being penalized because of a refurbished phone happens when you want to upgrade your phone to a new phone when they come out.

My experience was very pleasant and the rep was very fast to help me and have my new phone delivered the next morning. I have used Asurion before and they are always helpful to get what I need and a timely manner. I do appreciate your help. Thank you.

My phone screen was broken. Since it wasn't covered under my insurance to be fixed, I had to file a claim to get another phone. Filing was easy. Customer service was super helpful. Paid my deductible and got my replacement phone delivered the next day. Having this service definitely helped. I would recommend them to everyone.

I was very pleased with the time frame it took to process and complete my order in a timely manner. Once my order was packed and shipped it arrived at my door. I was super excited. I would highly recommend. Have the coverage to cover your phone. The customer service is superb.

I received my replacement phone the day after I made a claim. Their service was fantastic, totally professional and I would recommend them without reservation. I was extremely surprised at how easy it was. I am very glad that my phone was insured by Asurion!! Their insurance policy was worth every penny that I paid for it. I am an extremely satisfied customer.

My mobile device was physically damaged and based on her plan they needed to cover me. They sent a refurbished device that had battery problems and was unusually slow. When I contacted them and complained, they replaced it with another refurbished device with other problems. I have sent this one back and they have not responded in a long time. Every time I need to call and inquire; otherwise, they don’t seem to care. I have complained to them on Twitter, but that has not made my situation better. During the time they hold on to my device, they would not provide a loan device, so I have to find a loan device until they decide to and how to solve my problem.

I am happy with my service. The customer service representative was knowledgeable and willing to help me get my issue resolved. Getting my replacement phone was fast - one day shipping is amazing. It was easy to reactivate and get all of my information transferred over. At first, I didn't like getting a new number, but I am happy now. Thanks for all of your help. It was an experience of ease.

After phone was destroyed by an accident it was replaced quickly and all features restored without a lot of trouble. The picture photos was a little more of a challenge to get restored after we received the phone. Thanks for everything that was done for us. We appreciate all your work in a speedy fashion.

Fast and caring service that resolved my issue without missing a minute of phone time. Easy to resolve, availability of phone help was excellent and knowledgeable. New phone arrived on time, easy packaging to return damaged phone. I will never go without having this protection on my phone for the peace of mind.

When my iPhone wouldn’t back up so that I could load my replacement, Apple had no solution and Asurion was totally unwilling to discuss grace period while I tried to transfer everything by hand. That’s not insurance, that’s strong-arming. I am totally disgusted with the lack of customer service, while every day they Dunn me for the old phone.

I was very pleased with the prompt service in receiving my new cell phone after smashing it. Was up and functional the next business day. I recommend Asurion for all your small device insurance needs.

Have paid for Asurion insurance for years. Recently broke my phone, filed a claim to be told they're out of stock of Samsung S8+. Back order at 10+ days. When you pay for insurance monthly you expect to have your phone replaced in 2 business days like the company says. I asked for a similar phone to compensate. They refused! I asked to downgrade since I work in a hospital and need constant contact with other nurses. They refused. This service we pay for is a joke!

Was pleased with the speed of having the phone replaced. The instructions to do so were easy to find and follow. Once the phone arrived the instructions were clear on what to do with the damaged phone and steps to take for backing up data. A return envelope was provided for the damaged phone.

On Sunday, I broke my screen. The agent at Asurion told me my ONLY option was to have a new phone sent to me, arriving on Tuesday. (She did not mention it is a REFURBISHED phone they send out). I BEGGED her for options and she said there were none. Then I heard, "Of course Asurion will pay for your screen to be fixed, no problem, just gotta go to 'You break we fix' in Tempe AZ." I went there and had it fixed, Of course now Asurion, who I've been paying for YEARS will not reimburse. SOOO Frustrating dealing with them. CRAP customer service. I am stopping my insurance NOW. How the hell can they have a good BBB rating when half the reviews are super-negative? They must pay BBB! THAT'S where my money is going! LOL. Oh corporations. I just want to throttle them.

I was treated very well and had my replacement phone within a couple of days. The phone had fallen out of my pocket while riding a bike. When I found it, it had been run over by another vehicle. I returned the damaged phone and got instructions on how to proceed.

I got a refurbished replacement which is not working well and tends to overheat. I contact Asurion regarding the issue and the representative was professional and courteous and understood the issue and offered to replace the phone without making me feel like I had to plead my case over and over - excellent customer service! Thank you!

I was thoroughly impressed with the whole process. The local Verizon store had told me I could make a claim but it would not be covered as I had not reported the loss timely so my expectations were pretty low. You exceed them. The process was easy, the forms were easy to fill out, I did not have to search high and low for information and the replacement phone arrived quickly and when promised. I would highly recommend you.

I needed my phone replaced, the process was simple and they guide you through it which is awesome. They sent me out a phone really quickly and I sent them back the old phone and it was like it never happened. :) I recommend the insurance. For the high prices of phones nowadays, Asurion definitely had me covered this time!

Easy to replace my phone online. This is the second time In 6 months that I had to replace my phone without any issues. I would never go without insurance on my phone. It's a great investment. Thank you for great customer service. I would recommend anyone who owns a phone to invest in phone insurance.

Your replacement came in a timely manner. My only complaint is I feel your deductible is too high. Your only option is to replace the phone. A minor repair might be all that is needed but you do not offer that option. An option for minor repairs with a much less deductible could be offered.