Asurion Reviews

Awesome customer service! I was reluctant in calling because thought they are just going to tell me "sorry your insurance can't help ya". A new phone was sent to me in a timely manner and I was happy! And the follow-up call to make sure I was happy afterwards the reason I recommend this to all.

I admit I sent an insured post office box with tracking to the incorrect P.O. box for phone repair, but they refuse to help me find it. All they say is, "it was sent to a warehouse." It had a return address and forms inside with the phone saying it was sent for repair. I am filing a police report for stolen merchandise.

My phone had broke and was not working at all. I got a new phone within 24 hours and was back and running in minutes after receiving my new phone. I am very pleased with the insurance. I have had to file a claim for my granddaughter's phone in the past as well and we have had very good results with both claims.

I have read the glowing reports about how quickly Asurion replaces damaged phones and agree with that part of their service. However, dealing with customer service proved to be a rude and upsetting experience. This company needs to do callbacks if that is what is necessary to complete a simple request for a return label. I very rarely have to resort to giving a bad review but this is necessary. Do not rely on any service beyond a simple one.

I have used Walmart's Asurion insurance for years now, and until recently their response had been fairly quick in sending an e-gift card for purchase price of a damaged phone. However since early 2017 they have slowed down dramatically claiming, we randomly select phones for review examination which may take up to 5 business days, end quote. Their insurance has slowed down dramatically and isn't nearly as dependable as it once was. As it turns out friends have been seeing this same issue.

I opened a claim to replace a cracked screen, and found out I had to get the whole phone replaced. I was afraid that the process might be confusing and time-consuming. It was the exact opposite. Very easy, super fast delivery. Very pleased overall. Would definitely recommend to a friend.

Representative was professional and took the time to satisfactorily answer all my questions. He was polite and very helpful. He was knowledgeable. He guided me through the process and made sure that I understood. He made a stressful situation easier to complete. I will definitely recommend that all my friends get this product for each of their electronic devices.

I had a tablet and phone replaced. Both came within a day of the claim and are working great! There are no issues with either device sent. Will definitely be keeping the insurance. And purchasing for future devices. It was easy to submit the claim. The process was quick and easy.

Service provided was excellent. It was what I was expecting. Worth what I pay for someplace up the great service. Because my phone is now an important part of everyday life. Thank for being what insurance is to be just what customers need. I am grateful for have had the insurance in the first place.

The process was simple and I had my replacement phone within 24 hours. In this day and age being without your mobile device for an extended time is painful. Well worth the cost of the insurance. Would highly recommend you have this service to cover your equipment. Peace of mind is what counts.

I had to replace my son's phone and it couldn't of been easier to do and it came at 7am the next day. I was doing on the computer at somewhere around 9:30 at night and the phone was at my house at 7am the very next morning. I still had to pay $150. But with all considered how much new phones cost all in all worth it.

The customer service representative that assisted me when I called was superb. Because I could not get the text code from my phone because it had been damaged, I couldn't complete the process to transfer data to the phone. She was able to help me and transfer me to a great customer service representative at Apple that solved the issue. Great experience!

Why in the world do I pay $11.xx per month for insurance on my BRAND NEW Galaxy Note 8 and THEN have to pay a $200 deductible when my son cracks my screen only to receive a REFURBISHED phone that doesn't even come with a factory charger? This is a rip off. I've seen friends pay their deductibles ($99) for a Note 5 (recently) and they receive a BRAND NEW device? They pay LESS and get brand new equipment? I had my phone for 30 days when my son broke it, but I've paid for Asurion coverage for EVERY phone we have had on our VZW plan for the last 10+ years. This is garbage coverage from a garbage company. Way to drive prices up (coverage and deductibles) and drive down quality of service. I'll be taking my business elsewhere!

I really liked the new sending back package! It really came in handy. It was better than the return box because the label said FedEx but it had to be sent through UPS. It was such a hassle, the last time I had to send a phone back. But I was really satisfied this time.

Called because of a cracked screen, and the phone was replaced immediately! Great service. The only objection I have is that you pay so much money for a refurbished phone. Being penalized because of a refurbished phone happens when you want to upgrade your phone to a new phone when they come out.

My experience was very pleasant and the rep was very fast to help me and have my new phone delivered the next morning. I have used Asurion before and they are always helpful to get what I need and a timely manner. I do appreciate your help. Thank you.

My phone screen was broken. Since it wasn't covered under my insurance to be fixed, I had to file a claim to get another phone. Filing was easy. Customer service was super helpful. Paid my deductible and got my replacement phone delivered the next day. Having this service definitely helped. I would recommend them to everyone.

I was very pleased with the time frame it took to process and complete my order in a timely manner. Once my order was packed and shipped it arrived at my door. I was super excited. I would highly recommend. Have the coverage to cover your phone. The customer service is superb.

I received my replacement phone the day after I made a claim. Their service was fantastic, totally professional and I would recommend them without reservation. I was extremely surprised at how easy it was. I am very glad that my phone was insured by Asurion!! Their insurance policy was worth every penny that I paid for it. I am an extremely satisfied customer.

My mobile device was physically damaged and based on her plan they needed to cover me. They sent a refurbished device that had battery problems and was unusually slow. When I contacted them and complained, they replaced it with another refurbished device with other problems. I have sent this one back and they have not responded in a long time. Every time I need to call and inquire; otherwise, they don’t seem to care. I have complained to them on Twitter, but that has not made my situation better. During the time they hold on to my device, they would not provide a loan device, so I have to find a loan device until they decide to and how to solve my problem.

I am happy with my service. The customer service representative was knowledgeable and willing to help me get my issue resolved. Getting my replacement phone was fast - one day shipping is amazing. It was easy to reactivate and get all of my information transferred over. At first, I didn't like getting a new number, but I am happy now. Thanks for all of your help. It was an experience of ease.

After phone was destroyed by an accident it was replaced quickly and all features restored without a lot of trouble. The picture photos was a little more of a challenge to get restored after we received the phone. Thanks for everything that was done for us. We appreciate all your work in a speedy fashion.

Fast and caring service that resolved my issue without missing a minute of phone time. Easy to resolve, availability of phone help was excellent and knowledgeable. New phone arrived on time, easy packaging to return damaged phone. I will never go without having this protection on my phone for the peace of mind.

When my iPhone wouldn’t back up so that I could load my replacement, Apple had no solution and Asurion was totally unwilling to discuss grace period while I tried to transfer everything by hand. That’s not insurance, that’s strong-arming. I am totally disgusted with the lack of customer service, while every day they Dunn me for the old phone.

I was very pleased with the prompt service in receiving my new cell phone after smashing it. Was up and functional the next business day. I recommend Asurion for all your small device insurance needs.

Have paid for Asurion insurance for years. Recently broke my phone, filed a claim to be told they're out of stock of Samsung S8+. Back order at 10+ days. When you pay for insurance monthly you expect to have your phone replaced in 2 business days like the company says. I asked for a similar phone to compensate. They refused! I asked to downgrade since I work in a hospital and need constant contact with other nurses. They refused. This service we pay for is a joke!

Was pleased with the speed of having the phone replaced. The instructions to do so were easy to find and follow. Once the phone arrived the instructions were clear on what to do with the damaged phone and steps to take for backing up data. A return envelope was provided for the damaged phone.

On Sunday, I broke my screen. The agent at Asurion told me my ONLY option was to have a new phone sent to me, arriving on Tuesday. (She did not mention it is a REFURBISHED phone they send out). I BEGGED her for options and she said there were none. Then I heard, "Of course Asurion will pay for your screen to be fixed, no problem, just gotta go to 'You break we fix' in Tempe AZ." I went there and had it fixed, Of course now Asurion, who I've been paying for YEARS will not reimburse. SOOO Frustrating dealing with them. CRAP customer service. I am stopping my insurance NOW. How the hell can they have a good BBB rating when half the reviews are super-negative? They must pay BBB! THAT'S where my money is going! LOL. Oh corporations. I just want to throttle them.

I was treated very well and had my replacement phone within a couple of days. The phone had fallen out of my pocket while riding a bike. When I found it, it had been run over by another vehicle. I returned the damaged phone and got instructions on how to proceed.

I got a refurbished replacement which is not working well and tends to overheat. I contact Asurion regarding the issue and the representative was professional and courteous and understood the issue and offered to replace the phone without making me feel like I had to plead my case over and over - excellent customer service! Thank you!

I was thoroughly impressed with the whole process. The local Verizon store had told me I could make a claim but it would not be covered as I had not reported the loss timely so my expectations were pretty low. You exceed them. The process was easy, the forms were easy to fill out, I did not have to search high and low for information and the replacement phone arrived quickly and when promised. I would highly recommend you.

I needed my phone replaced, the process was simple and they guide you through it which is awesome. They sent me out a phone really quickly and I sent them back the old phone and it was like it never happened. :) I recommend the insurance. For the high prices of phones nowadays, Asurion definitely had me covered this time!

Easy to replace my phone online. This is the second time In 6 months that I had to replace my phone without any issues. I would never go without insurance on my phone. It's a great investment. Thank you for great customer service. I would recommend anyone who owns a phone to invest in phone insurance.

Your replacement came in a timely manner. My only complaint is I feel your deductible is too high. Your only option is to replace the phone. A minor repair might be all that is needed but you do not offer that option. An option for minor repairs with a much less deductible could be offered.

An absolutely amazing experience. My phone was shipped to me overnight. With detailed instructions Inside the Box on how to send back my old phone. And extremely easy and stress-free experience. I can't believe I have not used this service before absolutely amazing. My refurbished phone works better than new. I swear the phone is faster and the battery last twice as long as my original equipment phone. Would definitely recommend to my friends and family to use this service. The staff over the phone were kind courteous and very professional. And very empathetic to my needs. Thank you all so very much.

I received my new phone fast and easy. The system was easy to navigate and submit my claim. We have used this at least three times now and we always have a very good experience. Returning the old device was also very easy with their easy return envelope. Overall I definitely recommend this insurance.

I have used Asurion for many years. I've always been impressed with their quick response to claims. I've read all the good reviews. Yes, you get a phone very quickly. But do you really know what you're getting? My recent experience occurred when two claims were filed within one calendar year for broken phone screens. Teenager owned phone... The reason? We have insurance. Not surprisingly, Asurion canceled my insurance on this phone for the remaining 12 month period. Understandable. But now I have a problem with the battery. So I do my research and find I have to go to the Apple store to have the battery replaced. Two hour drive to do this and find out that the battery in my "new" phone is not an Apple battery. In fact, 90%, yes 90% OF THIS PHONE IS NOT EVEN APPLE PRODUCT!!! They do tell you that they are refurbished parts up front. So you think, of course, refurbished APPLE parts. Not so.

I dropped my phone and shattered the screen. The service experience that I had with Asurion was excellent. The replacement phone was sent promptly and the entire process was easy. The price to replace the phone, however, seemed extremely expensive - considering that this is "insurance" after all. I suppose 20% of the purchase price is better than having to pay 100% to replace it, but it was still a shock to me that the price was so high.

Dropped the phone on a stone floor Wednesday night. Wouldn't work anymore! Took it to my service provider Thursday morning and a team member helped me contact Asurion. Had a new phone Friday night. My interest was speed of replacement and I was happy with the service. It is reassuring to learn the insurance responds in a timely manner at a reasonable charge.

Service is great! I was able to get my phone within 2 days! I would recommend the service to anybody. I even got upgraded to an iPhone 8, from iPhone 7. That was a perk! I also like to say kudos to representative that assisted me. I was able to use my phone immediately. Super impressed!

I recently had to replace my grandson’s iPhone. It was done quickly, with no hassle, and he was very glad to have use of his phone again. He received the replacement in the mail, took it up to our local Verizon where he bought a screen and a case which they installed for him. Thank you!

Thanks for the timely response to my claim. The phone is great and works very well. No problems. Only problem I see is the deductible is a little high. Since we pay monthly for this coverage maybe the deductible should be somewhat less like around $75 to $95. The claim was easy, the product came in as promised, the staff was helpful.

The refurbished replacement phone that you sent me is satisfactory. Your service is great with on time delivery. I couldn't have asked for better service. Thank you for providing great customer service.

Best thing you can do is get insurance on all your cell phones. On a plan with 5 phones, am up to 4 being replaced so far! Fast shipping. Only 1 day without the phone! Totally great investment for the future! Wouldn't do it any other way. Son had his phone destroyed when he left it on a car bumper and car drove away. Found it in pieces in the road and Asurion replaced it!

We had a damaged charging port on a phone that was only a few months old. As we were insured, we called Asurion. They were friendly and helpful. We received instructions to obtain a replacement. The service was very good and we received the replacement phone as they promised. We were very satisfied.

Relatively easy to contact you and my phone was replaced very quickly (overnight) even though I called over the weekend. I was extremely pleased with the replacement and customer service. I would recommend your service to a friend.

My son cracked the screen on his phone. The entire experience from the call to get covered benefits to obtaining the cost and the explanation of how the return would work was super fast and very easy. Most times I am not happy with insurance interaction but this experience was SUPERB!!

Thank you so very much for all your help, So many people came together to see that I was comfortable, and not distraught, over the loss of my phone. It is a most depressing feeling, knowing you can't call anyone, you feel all alone! and confused, But you people took good care of me, Got my new phone to me in a day. Again I say Thank You.

Filed a claim with Asurion and indicated to the representative that, in the past, our family has received defective, refurbished phones. I asked if the replacement telephone would be a new one and the representative (Shayna) replied that it would be. My daughter received the phone from Asurion. It did not work. When she called Asurion to set up service and to explain the difficulty with the device, the woman at the other end hung up on my daughter. When my daughter called Asurion back, she received a message that the Asurion was closed. This is dishonest behavior and certainly not worth the monthly fee that I pay for several of our phones.

I submitted my claim around a month ago. Then shortly after receiving my replacement iPhone X, the speaker headset stopped working. Currently, I can only hear from the regular speaker and Bluetooth connected devices. Should I take my phone to an Apple store for assistance? Or do I need to submit another claim for a replacement phone?

Asurion made it the whole process very easy. I was able to do it all online and had my replacement phone the next day, even after filing the claim at 7pm! It was also very simple to put my old phone in a mailer and drop it off. I definitely recommend this company!

I received professional services from your staff during phone technical service/support in disconnecting my damaged phone and routing it back to Asurion. The staff provided a lot of time in walking through certain steps in finding my old phone and turning it off so the billing process would end.

Called Asurion about a lost Samsung S8 and was told the phone was on "backorder" for at least 5 days. When told that was not acceptable I was not so nicely reminded that the fine print of the contract states they can take 30 days to replace a phone, and they do not have to give you the same thing, just something similar. Doing the math on my devices the insurance is only worthwhile for the first year. I have paid more insuring older devices than they are worth after Asurion's deductible. A previous claim it took three weeks to get a working replacement phone, and it was scratched with a bad battery. Avoid these scammers.

Accidentally washed iPhone. Spoke with very rude lady who gave excuse after excuse for denying my claim. Finally said it's just denied & hung up. If Asurion would just pay the $229.60 that I still owe AT&T on the phone, I would be happy. Would be even better if Asurion would pay the sales tax for a new iPhone on the next plan. I really miss my iPhone. Have had this insurance for many years, but can only prove last 2 years thru bills from AT&T.

Talked to a representative and they explained the procedure for replacement and return and I received the replacement as they told me and I returned the damaged product as instructed and I had absolutely no problems. I would highly recommend this company and insurance to anyone, they were great. I had no problems and my replacement item works wonderfully.

I had a shattered camera and figured I wouldn't get my replacement phone for about a week. I got it the next day, which made me happy and surprised. The people were very helpful over the phone as well. I had called to ask what I needed to do to get my replacement and they did everything for me for the claim.

One of our cell phones was shutting off and we need to get it fixed. We went to Verizon, to check out the problem. Once determined, we contacted Asurion and in one phone call, we had another phone coming, with a few days and we were back in service. Appreciate the help.

My phone fell from my back unexpectedly and was later found by someone after a car ran over it. Asurion overnighted me a replacement phone right away, so I had virtually no downtime. The process was clear and simple. I would recommend Asurion to anyone looking for a hassle free insurance policy on your smartphone. Thanks!

When I was sold this insurance plan I was told if my phone screen cracked I would be able to get a same day screen replacement through this company. I went to Verizon and tried to set it up and they said, "Go to their website and they will make an appt within a day or two and repair your screen right there with you!" This is all a lie! Asurion doesn't offer any same day repairs in my entire state! I know this cause I sat and went through zip codes all over this state N, S, E and W myself and with a customer service rep and it checks within max of 60 miles of each zip code entered. My only option is to file a claim, wait for shipping items, pay $29 to ship it and then wait a minimum of 3 days before it is shipped back to me! I did not sign up for that!

I was worried that I would have complications because I lost my phone on a boating trip. Process was easy and instructions were clear. It took less than a total of 2-3 days, depending on how fast you do the paperwork. Great company! I wasn't without a phone too long either! Highly recommended!

My wife's Samsung S8's screen cracked. I was hoping initially that there would be location that could do a same-day repair. Unfortunately there were no places to take it to within 100 miles. The only options were to mail in the phone, or to replace the whole phone. My wife could not be without her phone for too long, so we opted to replace the phone for $149. We made the claim late Thursday night, and we received the phone via FedEx the very next morning around 10:00 a.m. I was amazed. Thankfully, we were able to use the SmartSwitch App, which made transferring data and settings a snap. Mailing back the old phone was very easy as well because they sent a prepaid envelope with the new phone. If there had just been a nearby place to do the screen repair, I probably would have rated the service as 5 Stars instead of 4.

Everything was just as described in the contract. I had no problems at all. Thank you for giving me the kind of service that is lacking in many businesses today. My experience was exceptional and I highly recommend the product. My experience was one of the best transactions that I could imagine.

Iphone was damage, called Asurion to file a claim, received a new phone the next day. Asurion agent was very nice and was able to handle my claim professionally and accurately. I would recommend Asurion to my family and friends if the purchase and iPhone. I will always maintain insurance on my phone knowing that Asurion is a very good company to rely on.

This was my first experience with a claim to Asurion. I dropped the phone and the screen cracked. I called and a friendly young woman explained the process and the replacement phone arrived the next day. The only negative is that there was not an Asurion-approved phone repair business in the Plant City area that could have simply replaced the cracked screen, so the process cost more than I had anticipated. But in the end, I'm happy for a new phone.

I was thrilled that I received a upgraded phone but a little concerned that it was a refurbished phone. I did not realize that Asurion used refurbished phones as replacements. It was probably in the "fine print" and I failed to notice. Still happy with my new phone. It would have been nice if the customer service rep would have told me I was going to get a refurbished phone.

I was highly upset that I could receive a phone that was on the do not pass list. I was however pleased on how the situation was handled in a timely matter. The response was handled nicely and timely. Thank you for that... but please check the devices before they are shipped out.

My phone stolen while at my local mall. Asurion was great at handling my claim and getting me an identical new phone. I was impressed with how fast the whole process was, and how quickly I had my new phone in hand. I started my online claim on Thursday Afternoon, Thursday evening I had heard back and completed the next step, by Friday afternoon my new phone was in my hand.

Great service and easy. My only concern was my intention originally was to fix the screen by an authorized dealer in Tampa. I found it frustrating that there was no dealer to fix the screen here in the Tampa market. I was made to feel that Asurion wanted me to spend the deductible for a new phone instead of the 29$ for a new screen.

Phone came the next day. It was quick and easy exchange for the damaged device. Glad I decided to protect my phone. Would have spent way more then I did, if I didn't have protection. Thanks a bunch. Will make sure to always protect my phone with these guys. They sure did save me.

Was handled the exact way I envisioned when purchasing the coverage. The customer service was off the charts. Phone was delivered the next day as promised. The setup of the new phone was laid out in the box and directions to return the equipment was very well laid out. No complaints.

I received my replacement phone quickly and the instructions were easy to follow other replacing the SIM card, but I have terrible reception now and my phone is always searching for reception and the battery is constantly dying. Also the phone buttons and side buttons were extremely dirty. My phone also closes out of apps randomly.

I called Asurion about my cracked screen, and I had a replacement phone the next day. Great customer service and quick turnaround time. I am very satisfied and I would recommend Asurion to my friends. My replacement phone works well and it was very easy to return my old phone.

Asurion representatives helped me obtain the replacement phone and did everything possible to maintain a longtime customer to ensure I stay a customer. I will note that the initial representatives were not concerned with customer care and were rude, but management officials were highly professional and very customer oriented, turning the experience into a highly positive one. Thank you.

I really dreaded replacing my phone and all the annoyance that comes with it but when I placed my order I was in disbelief that I would get my phone the next day! It arrived exactly like I was told it would. I followed the enclosed directions and switched the info from my old phone to my new one. I have never had such ease getting a new phone!

I have absolutely no complaints. I am always served right away with the utmost care and professionalism. I wouldn't ever give up my Asurion Warranty. I am so glad it is available for me to purchase, especially the total care where I can pay one price for the entire family. Great job Asurion. Always taking care of your customers. Thank you.

The claim process was as easy as it could get. All my representatives were very happy and nice and knowledgeable. It was a very pleasant experience. I did have to call three or four times. Maybe five times because y’all had the wrong mmie number or something like that but, after calling Apple and Verizon y’all got it figured out. Thanks.

The service was great and really fast, my phone came to my home next day. I will really recommend for people to get insurance with this company. They are honest and helpful stuff there and the process was easy and fast. Thank you a lot. I really appreciate you guys and I will definitely stay with this company.

Easy and Fast. I filed a claim online late one night and my device arrived the very next day before 2pm! Didn't even need to talk to anyone. All the work done online and easy steps to drop follow. Sending the bad phone back was super easy too. Would recommend to everyone. Worth the monthly payment!

I dropped my phone in a puddle, and it was ruined. I got a new phone a day later! They were great! It was way easier than I thought it would be. I would definitely recommend this to anyone. They even sent me an envelope to return my old device.

Went easy except what was needed to be done to the phone to return it. Clearing and iCloud I hope I did it right. Being 66 not the best with all the tech and how to even I still trying to figure how to use my phone with all the apps. My flip phone was so simple, never made a butt call.

Very pleased with the whole process. I’m very happy that I took insurance on my son's phone. I highly recommend this to anyone who is purchasing a brand new iPhone. Everyone was friendly who I talked with the process went quick. Very grateful. Thank you.

It was easy to speak with a representative who was courteous while she process the claim. She explained the procedure and how the item was going to be shipped. The replacement mobile telephone was received the following day. I will recommend Asurion to anyone that has a mobile telephone they want to protect.

I am thoroughly impressed! I called in around 8:30pm one night that my son's phone had completely lost screen visibility. I thought since he's at college, it would be difficult to get him a replacement. The next morning, the replacement phone was received at his college address! I am very impressed that the process was easily worked with me step by step and correctly executed so quickly! Outstanding!

A few months ago, I had my phone replaced due to a cracked screen. The website at Asurion was difficult to use. The staff at Verizon even helped me and they had trouble. They tried to call & I called multiple times and had difficulty. Finally, my son called for me (the phone is in his wife's name). He finally got a person on the phone & was persistent. They finally sent my replacement phone, which arrived quickly. I got everything moved over from my old phone to my new phone. I thought everything was fine until I had the opportunity to take some pictures. The camera won't focus! I have missed memories from several family events because my pics are so blurry! I have stopped trying to take pictures. I am assuming that I got a refurbished phone. I am very dissatisfied since I paid a premium every month for insurance and had to pay a $200 deductible for a phone that I cannot take any pictures with.

Son's phone broke. It literally took a day and half to two days max to get new one. Really fast, easy hassle free. Was kept updated as to tracking of the phone and where it was at. Delivered on time and no problems. I would recommend this service to anyone, anytime and anywhere. Great work.

I had my TV all of a sudden just stop working. Nothing wrong with it, just stopped working. It took forever for them to get my address correct so I could make sure it sent properly. This was November. I waited for a response from Asurion and didn’t hear anything. What they tried to do was send me a gift card to Walmart to cover the warranty. I told them no, I wanted the check. It is now the end of March and I have yet to receive my refund from Asurion. I am beyond mad that they keep telling me to give it more time, and they keep “reissuing” a check, but it just happens to never end up in my mailbox. This is the worst company ever.

The first time I attempted to take a photo, the phone didn't take a photo. There is NO FLASHLIGHT! Also there is no voicemail alert. The replacement phone doesn't provide me with the functions my other replacement phones and my original did. I am quite disappointed. I pay for the insurance and do not feel the replacement phone meets replacement criteria. I gave no stars to the rating as the replacement phone cost money to replace it again and I am not interested in paying another fee.

Very quick turnaround and easy instructions! Highly satisfied. Correspondence was very easy to understand, highly recommend! Very satisfied with new phone. And glad to know it’s guaranteed for a year. Was a little hesitant that all would work out so smoothly but it did. Very easy to understand instructions and all in a timely time frame. Asurion is great!

We, my husband and I would recommend Asurion to our friends, we have already told our friends about the new smartphone that we got from Asurion, were happy with their speedy service and on time or before posted the delivery said time. We were given a new replacement smartphone not a refurbished one. And we got an easy to mail envelope to put in the USPS mail services.Thank You Asurion.

Past phone number still active from previous employer. Wouldn’t let Apple recover iCloud so we had to do some backtracking. Asurion got me my phone right away and I was back in contact with my customers. They answered any questions that we had to get back in business as soon as possible.

Simple instructions of how to exchange phones from Asurion was simple. Exchanging the broken cell phone with the replacement cell phone was easy and simple. No hassles. No problems. Thank you. It was headache free. I would definitely recommend Asurion to my family, friends, and co-workers. Asurion is good to have when you need your phone replaced as soon as possible.

The service to replace the iPhone was great, quick and easy to use. However, the price over time for the service is quite pricey and you have to pay a fee to replace the phone. Monthly insurance + fee = Pricey. The amount I paid for monthly insurance for the time I had the lost phone more than paid for the lost phone. Then to have to pay a fee on top for replacement!

Simple and easy. No problems. They shipped the replacement quick and was even delivered on Saturday. It is the best service I have ever had. Really appreciate their speed and efficiency. Hats off to them. They made it easy for me and I'm not very good with this new fancy tech stuff. Will definitely continue to use them in the future.

Lost phone. it was for my grandson and he lost it and we were not able to find it. We spent a couple of months searching everywhere to still not locating it. We filed a claim and the phone was shipped within Twenty four hours. Thankful for the good service.

My phone took a swim unexpectedly. Asurion sent a new phone immediately. Unfortunately, the replacement phone had issues with a Security Update. I thought I was going to have to argue with them the second time I had to call about the problem but they said it was a repeat problem and sent another phone which I received two days later. No issues with that replacement. The people were polite, professional and quick to address and solve my issues without a lot of fuss or frustration. I would definitely recommend this insurance to my friends and family.

Asurion, made the process so easy. We received the new phone in no time. I would recommend to a friend. The individual that I dealt with on the phone was very professional and helpful. They sent the new phone to me and all I had to do was put the damaged phone in the box and mail back to them, they delivered as promised.

We have used your services for many years and have always been pleased. Only negative is that I feel the technical support, while courteous, is not as knowledgeable as it once was. I had to seek technical help from other sources when your agents could not help me. You need to hire better trained techs.

Daughter dropped her phone in water. Called Asurion to file claim and had a suitable replacement phone the next day. I describe it as suitable because it was the same model phone just not the same color. My daughter was less than excited about it but hey, she has a phone again. Painless as possible.

Replacement phone stopped charging after about 45 days and completely died after 4 months. Was not a new phone but refurbished. Now we have to go through warranty and want to charge us for even a minor scratch on the phone. 6S phone will charge $599.99. This was a used phone to begin with. The insurance is a scam.

Initially contact was a phone with performance issues - we were advised to contact Verizon - phone still under warranty. New phone ordered - in the meantime original phone was stolen. Asurion covered stolen phone.

I contacted Asurion via their web portal and completed the online request. Asurion shipped the replacement phone overnight and I had it the next day. I've used Asurion for several years for insuring our company phones and they just work well. It really helps knowing they are there when you need them.

Our Daughter had dropped her phone and it cracked the screen. I continued to work for about 2 days and then just stopped working. We filed a claim with Asurion and we had a like new replacement overnighted to us. She was back to texting and musically-ing before she knew it. Thank you, Asurion. Happy girl. Happy Mom.

Why am I paying 150.00 but I supposed to have insurance. I think the price is ridiculous. I understand that I pay insurance for the phone but I do not believe that I should still have to pay as much out of my pocket for a replacement and I am still paying a bill.

Customer service was very friendly and helpful. Great experience!! Was very happy!! Would def recommend to friends and family. Phone was replaced quickly. Very satisfied overall with my transaction with Asurion. I will continue to deal with Asurion in the future for my cell phone coverage needs. Thank you.

The Verizon store gave me few details and I was distressed that I needed my tablet replaced within 10 days of my vacation. Asurion asked for $100 deductible which I had to borrow until payday before I could complete the claim. Then I learned the tablet I had was discontinued but was assured I would love the upgrade. Somewhat technologically challenged, the last thing I wanted to do on vacation was to learn to use a new tablet but what choice did I have. My newly arrived tablet is WONDERFUL. My aging eyes and hands love the larger size and I am delighted with the added features. That deductible was an investment that quadrupled itself. And the pictures are amazing!

We were alerted that find my iPhone had not been turned off, so we then turned it off. We did not get confirmation that it was off, even though I emailed to make sure. I did not want to pay $500. There was a follow up phone call, but she was not aware that we had indeed turned it off. Otherwise great service.

I started my claim Friday night and finished by 9 p.m. and a replacement phone was delivered the next morning by 11 a.m. I had enough time to transfer all my data and images within the allotted time and the return was just as easy as filing the claim. I would highly recommend this company for insuring a phone in case it gets damaged.

I just want first off thank everybody who was involved and helping me file my insurance claim. Asurion was most helpful and catered to my every need. I received my device the next day with an envelope I could return my old broken device back to them. This was the easiest insurance claim on the phone I have had yet. I would recommend to any friend or family member Asurion.

I contacted Asurion because I either lost or had my new phone stolen and your company wasted no time getting another phone to me right away. I couldn’t be more pleased with your company and thank you for meeting my needs. I now recommend your company to all my friends. 5 star service. I wouldn’t be without insurance ever. Thanks again.

The online process was extremely easy and smooth and I received a replacement phone super quickly. It was an overall excellent experience, especially whilst dealing with insurance. I would most certainly recommend Asurion to a friend to cover their needs.

I had an overall pleasant result in spite of a few complications in rendering success to get my friend his device and get him back up and running. I'd like to personally thank Asurion for doing your part each and every time we incurred an issue in the process of achieving this...

I phoned regarding my screen broken iPhone 6s plus and they said we do not have it and offered reimbursed. Of course none can live without phone so I went and looked around for a plan and phone, by the time I arranged a plan and phone, I phoned back and here is the surprise that no it is now available in stock and we cannot reimburse!!! What I am supposed to do with my current phone and plan? None answered, what am supposed to do with the extra phone you will send? None answered. Then they say, "Oh in the terms you should pay the fees to lock your claim," then why I was not told that in the phone call? "Nope because it is in the terms!!" Very misleading and manipulative. DO NOT GO WITH THIS COMPANY.

You guys are awesome and I am so glad I had insurance on my phone from Asurion. My experience was great and great customer service from everyone, got everything done in a very timely manner. Thank you again for your service and replacing my phone so quickly. My Phone is working great and I definitely appreciate it. Thank you.

My phone is my livelihood (sadly) so not having a working one isn't an option for any period of time. I shattered the glass on my Samsung and it rendered my phone unusable but with a simple login and click through my replacement arrived the next morning and I didn't skip a beat. Thanks Asurion for the speedy turnaround and simple to use service.

Service was polite and helpful. I like how fast I had my phone delivered. I wish I gotten better headphones though, because the pair I received were very cheap. Other than that it was a good experience. Thank you. I will recommend Asurion to friends. Keep up the good work.

My son's phone got injured and they replaced it in no time. Very fast and accurate!! I appreciate the time that they take out of their day to help us. It helps not to be without a phone, you feel lost and they make sure that it is delivered in a timely manner and make it easy to send it back to them.

Fast, friendly-service as promised! Would recommend and definitely continue to use myself. Very pleased. Have all my phones insured with Asurion, but would not hesitate to have other electronics covered. The company will work to take care of the issue without hassle. We had to have the phone sent to an address different from our home. They took care of us no problem at all. And, we received phone very fast.

Very prompt and easy to file claim, received the replacement phone the very next day. We have a business account and every time we have phone claim, they run extremely smooth and the replacement phones are always updated and arrive quickly. We have Asurion for our Verizon phone lines and it is well worth the few dollars a month since the guys are in the service industry and hard on their phones.

The response and the staff was just awesome, I got my replacement phone faster than I thought. The process of replacement is easy to follow, I was really impressed by the security features like downloading the affidavit which shows its the real owner who is the one applying for replacement not somebody else. Thank you for the good job.

We purchased an extended warranty on our LG refrigerator from Home Depot - $2,600 refrigerator $150 warranty -- the refrigerator and freezer stopped working 3 weeks before the 3 year warranty expired. All good so far! Then we placed the call for service. We were assigned to a repair company and told they would call to schedule. We finally called them and their first available appointment was 1 week after our refrigerator/freezer stopped! When the technician finally arrived he basically said yep, it was broken - and that it was probably a freon leak - but his company didn't do sealed systems. (He came ONE WEEK AFTER our refrigerator died on March 3rd).

It has been 1 week waiting for my replacement phone confirmation. I call to find out if any updates and I'm met 3 out of 4 times I have called with representatives so insensitive and rude. Worst treatment. Not getting them again.

My phone broke and Asurion replaced it in a timely manner. I was mailed an envelope to send my old phone back, it came, I mailed it back and all was well with the world. Time is of the essence both then and NOW. Given the nature of my predicament, Asurion did what I paid them to do.

My son's phone was stolen in Nepal while he was volunteering there. Asurion and Verizon were both very helpful in getting him another phone when he returned to the States. We continue to keep the insurance on his phone as he is a world traveler. The Asurion Staff was very helpful in filling out the claim. Thank you very much!

Thanks for your quick and fast response to my destroyed phone... You guys are awesome. Whenever I have an issue, one call is all it has taken for it to get resolved. I wish this was the case with so many other things in life! Thank you again as always.

This was very easy and fast! I always thought that they would put up a fight to replace a broken screen phone. They sent me a new phone right away! The BEST SERVICE EVER!!! I will always put Asurion Insurance on all my phones. I will tell ALL my family about the service.

Asurion did a good job of handling the replacement device process. I appreciated that they also reminded me to return the device and they notified me when the device had been received by the company. This is not the first time I have had to use the insurance program and each time they make it very simple for me.

We got fast service, good delivery after our phone was lost or stolen. We wish it cost less to insure a phone with them. The phone received was in good shape and same as old one. We are entirely satisfied. Thank you.

You guys are the best, Of all The Times that I've used you guy, always been satisfied, you have always meet my needs in a timely manner. The communication process Is very welcoming and very understanding.The deductible is very affordable. I would recommend you guys to anyone. Thank you for the kind hill that you guys offered me.

Happy for your great service, I will recommend Asurion to all my friends and enemies. Your service is fast and simple and I appreciate all the good work your team does for its customers. God bless all of you.

Dropped my touch phone the one that is not supposed to crack and it cracked the corner of it. It started to act funny so I went online. Filed a claim. They didn't have my phone, it was outdated, so they sent me the newer version. We got it quickly. It easy set up. Then we mailed the broken phone in... I am a Happy camper!!!

Couldn't have been more satisfied with the experience. My daughter dropped and cracked her cell phone minutes before getting on a plane. I was able to call and get her a new phone delivered to her workplace the next day. She was disappointed about dropping her phone but really happy about the phone replacement and great customer service. Thanks!

Krissie the online tech was a tremendous help in regards to directing me on how to turn off "find my iPhone" in the iCloud app. The only "complaint" I have is the following morning I received a email stating that my claim needed to be completed in order for it to be processed as I needed to turn off the find my phone tab. As I noted earlier in my comments I already did this with the help of Krissie and she confirmed it was disabled.

Dropped my husband's relatively new phone, which cracked right at the edge (I cut myself when I swiped the screen). The process to replace it was simple, quick and affordable. I had the replacement delivered to my workplace as recommended. It came with a new battery, sim card, and charger. Highly recommend!

Had phone stolen and contacted for replacement. Paid the large deductible and received a phone the next day. Phone was a refurbished phone and had bugs. Contacted customer support and reported the problems and requested a new phone for a replacement. New phone arrived within a couple of days and has worked great since.

Was very fast at emailing me to notify me I’ve Been approved and letting me know I’ll be receiving a new recovery phone. Even though I didn’t receive it the next day since I reported the phone stolen a bit late. I’m still glad it came to me the next day after that.

My husband lost his phone & thank goodness we have insurance coverage. I reached out to Asurion online & the process was very easy & fast. Thank you for making it simple to replace a lost phone. We received the phone the next business day & were able to activate & turn it on right away to avoid further disruption. Much appreciated.

We had exceptional customer service. Very fast turn around time. Asurion is truly a 5 star company. I would and will recommend them in the future. I deal with customer service issues every day and would never give someone a five star without truly meaning it.

I submitted a claim, messed up on it and received very patient help. It took several times for the agent to assist me to get it right and she never got impatient with me. I received more help than I could ask for and really appreciated it. PureGear produces a quality item.

I am so glad I had Asurion insurance on my Samsung Galaxy Note 3. It fell out of my pocket while snowmobiling one evening and was run over repeatedly by other sleds on the trail. One call to Asurion and I had a new Not e8 on the way. Yes... a Note 8. Since the Note 3 was an older model they didn't have a black Note 3 available as a replacement so they offered me a Note 5 or Note 8 as a replacement. "I'll take a black Note 8 please"... All I can say is Asurion rocks. The $99 fee is well worth it. Thank you Asurion!

Phone was replaced due to technical issues. Phone was replaced the next day. Had another accident. I dropped my phone, the screen cracked and was unable to call or receive calls, couldn’t see the text I received. My phone was delivered promptly and I received the phone the following day with no issue activated it.

Customer service was great and phone was sent quickly! Called and reported my phone was lost. They took my information and assured me that I would get my replacement phone in a couple of days, and I did. I had to pay my copay, but got my phone back soon enough.

Lost my phone in the grocery store. I called Asurion and the spokesperson I was on the phone with ensured me that I would be able to get my replacement phone. And they replaced my phone in 24 hours. I was so pleased with the service. Thank you for all of you at Asurion.

It was EXTREMELY difficult to get the shipping address changed from the BILLING address to the address where the PHONE resides. AND to get the shipping NAME changed to the phone user. As a result of NOT changing the NAME, delivery was DECLINED and I had to go round and round getting the proper NAME and SHIPPING ADDRESS. I AM THE BILL PAYER YOU SHOULD SHIP IT TO WHOEVER AND WHEREVER I SAY. It too WAAAY too much of my time to get the phone replaced.

This phone had failed so that it could not be charged in any manner. Asurion replaced it promptly. The claim process was simple to use and seamless. in its implementation. One never expects to use insurance on an item they buy, but I do plan to retain Asurion coverage on my wireless devices.

Our home was broken into and phone was taken. The Asurion people were fast about helping us out. Thank you all so much. You all were fast about in getting the phone to my husband. We do appreciate you. So glad we have you on our side. Thank you so much.

You guys did a great job. I had my replacement phone within 24 hours. Took it to Verizon in a very short time. Had all my contacts in everything switched over. Returning the phone was very easy with the information in envelope provided. What definitely recommend to a friend.

Fast and no hassle. Thank you made my life very easy in a really stressful situation. I can't thank you enough. I used the online form. Had an issue with it and called the number and the lady walked me through the claim process and she was very nice and we even laughed to calm the stress down. Thank you.

I have never needed this service before, but it was easy to use and I had a new phone when I needed it. I even got an upgrade in storage space! Thank you for the clear directions and the ease of process. I have noticed, however, that this iPhone is a bit slower than what I had before that. I wonder if there was an issue with it before it was given to me. It doesn't seem like a new phone, merely new to me. Regardless, I am happy with the service.

I'm honestly looking at these reviews and wondering if they're even real (Probably paid for). Perhaps the service is only crummy in the state of California. I have a cracked screen and so, filed a claim to schedule a tech to come out. I was promised a tech to come out that Monday the 5th (I called Sunday), I need it to be as soon as possible, as I am moving across the country in two weeks (now one) and certainly do not want to do so without a fully functioning phone. After paying the deductible, I was then told that my day wasn't available (AFTER I paid). I contacted the online support and rescheduled for that Saturday the 10th, and when I called to complain over the phone, the customer service rep said it was cancelled due to "bad weather", mind you, I live in the bay area, and from Napa to Los Angeles it was warm and sunny for the last three days (I checked).

I received a replacement tablet (Asus ZenPad 10) for the one I had accidentally broken, while charging it, without a whole lot of hassle. I just explained what happened in a concise statement, that it was knocked onto the floor in the process, damaging the screen and the charging receptacle. Thank you very much for your good service.

Paperwork was easy to fill out and upload. The device activated with no issues and was in good condition. Was not able to change address after placing claim but was an error on our end, not Asurion's. Very helpful and polite representatives when I had to call about the address.

I got a new iPhone 8 for Christmas and my V.R. broke the protection screen. I went online and ordered a new one. The next day it came and was wrong. I was traveling and a representative called to see if I received it. I told him what I received and he was great. I had a New one the very next day. Again GREAT JOB AND THANK YOU.

The arrival time was great and the updates about arrival were great! Asurion kept me in the loop on my order like when it was shipped and letting me know my return made it safely. I've done business with Asurion for almost 10 yrs they never fail.

I put my phone in my beach bag along with my water bottle. Unfortunately, the water bottle was not closed tightly. When I reached in the bag to get my phone it was wet & I could not get it to work. Luckily, I had Asurion & my phone was replaced for $150.00 simply & quickly. I am very glad that I had Asurion and would recommend it to anyone buying a new phone.

My son lost his phone and I reported missing so I had the phone cut off and did a claim. I had to pay $50 for the replacement phone that was fine then I paid $20 more to have it next day deliver of a total of $70. I should have got my phone by March 9th. So when I called Asurion on Saturday morning and by the way I called 16 times before anyone answered the phones and this was a 10 am in the morning. For them to tell me that my phone was not sent out and that I should get it on Thursday March 15th. I called Asurion on March 12th to see if it had be mailed out and I was told that it was ready for shipment. Then when I called today March 13th they tell me that the phone is on back order and will be shipped out within 3 to 5 days. Then the guy I was talking to on the phone this morning his ID # ** said his name was Jay. I am VERY dissatisfied with the experience.

Sent wrong Sim card. Didn't work in phone. Had to go to store and BUY one because there is no company owned store near me and it was just an authorized dealer. So I had to PAY for my own sim card. BEWARE of this scam! They should be aware of what sim card is workable with what phone.

Son just got his new phone and dropped it and the screen got cracked. Asurion made it as painless as possible to get his new phone replace. I did not know how to turn off the phone locator when I returned the phone but their instruction were very good and helped me step by step on what needed to be done. Thank you!

Needed a replacement for cracked screen. Went online to file the claim. The step by step instructions were quick and user friendly. Received my replacement phone on the next business day. You don't get this kind of service very often. I have been in customer service about all my life. Wish all customer service was this great.

I don't like reporting up on poor service but when it is really bad I think I am responsible to alert others on to the poor care and company policy that might adversely affect you. I got a replacement phone after dropping mine last year. It was a refurbished phone (something I didn't know) but worked ok. It started getting slower and slower. The solution per the reports I'd read said to replace the battery. I took it to the store to replace the battery at my cost and they said they could not as the phone had been tampered with and had non authorized parts in it.

We had an issue with my daughter's phone. We contacted Asurion and they sent the replacement phone overnight. It was simple and easy. Such a wonderful job. Asurion emailed us to tell us the old phone was received by them immediately as they got it within 5 days. Thank you for the wonderful job you did.

The issue was handled quickly and professionally. The agent listened, and got it shipped fast. Downtime was minimal. Sending back the old one was also very simple, no boxing and such, just a simple envelope. Use to, you would have to call or find a place for the box.

Very bad experience. Company send me 2 times very badly refurbished cell phone with lifting screen. I was without my business cellphone for 15 days with 1st replacement and now I am still waiting what going to happen second time. The people working for that company are careless not helpful at all. Ask at least 5 times to be transferred to the supervisor or manager. No chance because they are very busy to talk with not satisfied customers and none of them even call me back in 72 hours as I was promised.

I have had an awesome experience with the return of my phone, thank you! And I love the fact that I received an email when you all got it. Knowing that you received the return and getting that email was wonderful to know. I didn't have to worry about calling or doing a follow up.

#1. Took me 4 days how to even figure out where I could get my screen replaced. I wanted to bring my phone someplace immediately and get the screen fixed. Verizon store couldn't tell me where to go. Called in to Asurion. Rep couldn't tell me where a close place was. I had to give them zip codes and they would say "nope... no place there". THEY COULDN'T EVEN TELL ME WHAT THE CLOSEST LOCATION WAS! Then I finally just send my phone in... Phone comes back without the SIM card, SD card... and MY PHONE IS WIPED CLEAN!!! I ONLY WANTED MY SCREEN FIXED!!!

The person we worked with was very helpful and provided all the information needed to resolve our issue quickly. The process was explained well and followed through exactly as stated. The return envelope instructions were easy to follow. We are very happy with our replacement tablet and have continued to have insurance on our devices. Thanks!

The screen no longer recognized touch actions accurately. A phone was shipped out to my daughter overnight. Customer Service was very polite & we were very happy with the quick resolution to the problem. It was also very easy for my daughter to return her old phone in the envelope provided.

I had to drive an hour and a half away to be told to go through Apple. Apparently I had Apple Care and did not know it. It was much easier to do, so there was a communication problem. Yesterday I had to go to a Sprint store that was an hour away and on stay on hold for 30 minutes the first time, then another 30 minutes at the store for them to tell them my phone was catastrophic to get a new at an Apple store. Which btw was way better because I got my phone right there. So I take my 1 star away and give them 3. They used to be a definite 5. I hope that they get back to serving the customer, instead of their overhead.

Asurion's process was user freindly. The replacement process was quick and handled quickly. I was thinking recently of dropping the insurance but seeing how well this worked will hang on now for the time being.

Cracked LCD screen. Went to Verizon store and I explained what happened. I was advised to send claim through website and I would receive a new phone the following day. I received my new phone the next day as promised, we took the new phone back at the Verizon store to have contacts and pictures transferred from the old phone into my new phone within 30 min.

Your agents online helped me get my son's new phone activated very quickly. I do not use iPhone products and they were very helpful. I strictly use Android based phones and had no clue about Icloud and all involved with Apple accounts. Thank you so much. I would recommend to all my friends your insurance for their children.

Outstanding communications through email! It started from shipping until it arrived to the home. Instructions were great when forwarding the old cell phone back. I couldn’t ask for better service than I received. Thank you so much. Keep up the good work. It has been very useful and it services my purpose.

Very well please with my new phone since they discontinued my Blackberry Priv. My phone was broke for some time. I heard stories about loaner phones, and not being able to do a phone claim, because the broken phone was inactive for a month, but I still got a replacement, just like the Verizon representative told me. Thank you!

Everything was great from beginning to end! Thank you! I submitted everything and I received a new phone right away. Worth the little payment each month. I was a little disappointed that the deductible amount was dropped the month after but that's okay!

Bought the phone coverage for Verizon phones. When I needed to execute the warranty, I found out then the grim reality that being "covered" means a hefty deductible and numerous roadblocks and hassles. First, I was told by Asurion that they (FedEx) could not deliver to my home a return envelope to send my unit for repair (a $29 deductible). However, they could send a replacement unit ($149 deductible). We get UPS, FEDEX, USPS service every day here. After going round and round, they agreed to send an envelope, which never arrived. Now they are sending another envelope.

It is great to get the new phone in 24 hours. Disappointed it was refurbished and not new. Especially as the insurance rates are about get a lot more expensive and a cap placed on how many claims can be made in a lifetime we deserve new phones.

Broke my phone screen and was unable to see anything or make phone calls. Contacted Asurion online, arranged for next day delivery and within about 24 hours of breaking my phone I had a new one. Step by step instructions to reactivate it. The only thing I didn't get was a transfer of my stuff like you would in the store. There were instructions but I couldn't see with my broken phone to do it.

Staff was very pleasant and helpful, but the replacement (refurbished phone) jams often and difficult to turn on and reset. In the middle of a text, it stalls. Not trustworthy. Getting it was fast like promised. Do appreciate the follow up email mails. Not sure I want to go thru the hassle again of redoing my apps.

We have had insurance on our cell phones through AT&T since 1996. We recently had two separate a claim on iPhone 6 Plus phones. We received a “new” which was reburbished. We paid a $150 deductible on the first and $225 on the second. After about 5 month the first phone will not charge. It is unusable. My daughter took it to Apple. They explained that the phone had a replacement screen that was not an Apple product and that the screen pressing on the phones components damaged the phone. They said they never cover phones from Asurion because they use after market parts and are not reliable.

I have dropped and drowned my phone too many times to mention. Always saved by Asurion! Within a day I would have a new phone! Always there for me and always reliable! I have used this company for years and they have never failed me, great prices too! Thank you!

We received great service and a quick turnaround for our phone. Keep up the great work. We have dealt with other services from different companies, Asurion is definitely the best. We were skeptical at first but now we can always have great service. We will always be protected by your coverage.

I have a small crack in Samsung Galaxy 8+ in the upper right corner of the screen. The crack is just on the surface. I called the company and the person I talked with his name is Chris. He said the phone is on back order and since there is none in my area. He said I could pay 199 to replace my phone. I told him I can't afford that and that. He said that he could place my name on the waiting list. I am wondering to myself why buy and pay for this service and I can't really use it.

It was quick and easy. I’m very busy with a one and two year old. The form was very easy to fill out. I received my phone the following day. I’m a very happy customer. I have been with Verizon for years and I wouldn’t change it. I personal believe that Verizon is the best company out there!!!

You guys are amazing! Filed my claim, and less than 24 hours later, received my replacement phone! I could not believe it! I would definitely recommend you to all family and friends! I appreciate all of the hard work in completing my claim quickly and efficiently! Thank you all again!

I was amazed at how fast I received my replace cell! Everyone was super nice! They promise the phone in 24 hours and it arrived right before I had to go work. Having insurance with these pricey yet delicate phones is the way to go. I have use Asurion several times and their customer service continues to exceed my expectations.

Whole process handled online... smoothly, efficiently. I had a cracked screen on a two-year old iPad that I could have had repaired locally for $140... The replacement iPad cost about the same as a repair and there were no hassles. I have a multi-device Asurion protection account for eleven devices.

From the time I reported my incident, I received the most expedited response!!! I received my phone the very next day being I’m in Hawaii. Customer support were very supportive with all my needs, transferring data, to being courteous and friendly. Very impressive and highly recommended. Something I haven’t experienced.

Super convenient & fast. I had my new phone in less than 24 hours. My phone also came with a charger which was cool. The only reason I did not give this a 5 star is because I had to pay $100 as a deductible for a phone that is 3/4 generations older than the new ones.

I couldn't have been more pleased with the ease and speed of the whole transaction. I filed the claim online and had an instant decision. The new phone came within 24 hours and I sent the old one back following the simple instructions. I carried the broken phone for a while because I just didn't want to deal with all the claim work. Boy was I surprised. I wish that I had done it sooner. Thank you for a very pleasant experience.

I was treated very nice and was taken care of fast and painlessly. I'm very satisfied with the whole process. Everything came in the mail in a couple days, I shipped off the broken phone and even got a email that you got it, piece of cake! Thank you for all your help. I will always keep this ins. on my acct.

Easy claims process and next day turnaround to get the phone. The deductible is much cheaper than paying for another phone, even with the monthly fee. This service has been very helpfully for our company and I intend to continue using it with another carrier.

I was very happy with your service. We filed a claim for a damaged phone at 10 PM and we had the replacement phone by 1:30PM the next day. I was amazed at how quickly the new phone was delivered. They also provide an envelope with prepaid postage for returning the damaged phone. It was a very simple process & I would highly recommend this service to anyone.

My cell phone was damaged and Asurion sent via FedEx a new one that I never received. After spending a lot of time calling to Asurion they said I have to send some documentation to them and that they would contact me when they received it but they never did. I had to call them and explain everything again. Finally, they sent a new replacement but the cell phone never worked, so I had to repeat all the process and the endless calls again. The first call to Asurion was made on Feb 13 and as of today, March 9, I still don't have a working cell phone.

I've had Asurion for countless years. I haven't has to use it till recently. My phone screen cracked on my Galaxy S8. I took it in to get fixed. Sprint gave me an Asurion loaner phone. Very out of date that will not let me use certain apps. The battery life is about 6 hours. It's been almost a week. No S8 back yet and I'm told I have to pay 105$ for my phone. So for years I've been paying 13$ a month and they say that doesn't cover the cost of a new phone or fix at no cost? I will cancel as soon as I get my phone back.

Thank you so much for being so prompt and courteous. Your agent was a big help and made the whole experience much more easy than I thought it would be. We received our phone quickly and this made it a lot less stressful for us. Again thank you for your professionalism.

Awesome experience. Did it all online, didn’t even have to talk to anyone. Just answered the questions about what happened to the device and got a new one mailed. No hassle. It came within a few days. They definitely came through fast!! Would recommend to my friends and family. Thanks Asurion!!

I was very happy with how fast my new phone arrived to me after I called in with a problem, even though it was later in the evening. They were fast and courteous to me through the whole experience of getting my replacement phone. I'm glad that I have insurance on devices through them.

Great service, fast and easy! Wish you were not cancelling me because I had two phones in six months go bad. 1st my fault, dropped it in lake, second one you sent me it quit working, not my fault! I had to say I dropped it to get you to send new one, I paid my premium each month.

My husband does his own laundry and forgot to take his phone out of the pocket. After washing his phone with his laundry, my husband took it to Verizon to replace it. He gone long and when he got home he was very pleased. The new phone arrived in time.

I was very satisfied with IPhone replacement. The company sent a replacement very quickly. It works great. The deductible was feasible. I was afraid it was a bad phone since it’s refurbished but I’m very satisfied. Thanks you very much I am Very pleased... Thanks.

They denied my claim. Hired lawyer, want to sue them. Because I do have insurance thru Sprint, and they are not covering my lost iPhone 8 Plus 64gb, even I’m ready to pay deductible. Called to Sprint, and talked to not one, to couple supervisors, they also said: "IT NEEDS TO BE COVERED." Insurance added on March 2nd 2018, day after it was lost on somewhere Bustleton Avenue, Philadelphia PA, when we went to food market store. They denied the claim because the phone was off. I recently came from vacation and had no time to turn it on and use internet or call somebody. It was lost when it was off after seasonal standby plan. That plan holds the number on Sprint while you are on vacation. Whatever... very bad experience. Want to sue them. Never ever get this insurance. Will also report to BBB.