Asurion Reviews

Terrific service. Being without a phone is a tremendous difficulty in today's world so when my wife's phone was water damaged and inoperable we thought we were in for a long ordeal. We were pleasantly surprised with the swift professional service Asurion provided. We had her new phone delivered and fully operational in less than 24 hrs. Thank you.

Recently my LG cellphone stopped coming on. I tried troubleshooting and even took it to an AT&T dealer. It was confirmed that the battery was good and there was no other physical damage to the phone. I was put in touch with Asurion (the insurance carrier) who charged $112.00 for a replacement. I'm a little upset because I didn't damage the phone, it just stopped coming on. Is that really my fault and should I have to pay to replace it? Am I paying to receive discounts?

Iphone 6s stopped working, called Asurion and they sent me a new phone. I received the new phone the next day. I did have to pay more than expected to have them replace the phone. I was expecting to pay less than $100.00, but had to pay more. Other than the fee I was satisfied with their service.

They walked us through troubleshooting first to see if there was anything we could do to fix the phone and then when there wasn’t anything we could do to fix phone, they set everything up for us to replace it. The new phone was here in just a couple of days. Setting up a new phone was super easy.

Thanks so much. My new phone works great. The people on the phone were very nice and understanding. The tech coach was very helpful when I messaged them about not being able to text or call anyone. They knew what to do. I am very satisfied with my experience with Asurion.

My iPhone was damaged while on vacation in Mexico. I contacted Asurion to have it replaced on a Saturday. On Monday afternoon, I had a new iPhone in hand! Can’t beat the service! You need to work on the website though. I still had to call to get my payment processed, but once done, it’s great.

I joined Verizon about a year ago and added the insurance on with my plan. About two weeks ago I cracked my screen. I called Verizon right away and they told me along with Asurion it would be $30.00 to replace the cracked screen. I filed the claim and sent in the needed forms to get the process going. After scanning everything in I had to wait 3-4 hours to get a response from the insurance company and I was approved but they kept trying to charge me $149.00 for a new device. I called again to see what the problem was since I was quoted the $30.00 to replace the screen since I didn’t need a new device and they told me to start a new claim after waiting on hold for 50 min!!!... so I did.

Accidentally dropped my new S8 and put a hole in the screen, so happy I had insurance on my phone! Had a minor issue with the replacement phone, but one call to customer service and they took care of it. The premium payment was cheaper than one of those "fix it" places! Would definitely recommend.

Customer service rep went far above and beyond to find answers to my questions and to help me understand the replacement process for my granddaughter's broken phone. He was patient, respectful and extremely conscientious. He met all my needs. He had to check sources several times to be certain I had everything I needed but he never lost his excellent attitude.

Customer service was very helpful and answered all my questions. They made everything clear to where I understood the process. On top of all that I received my new replacement real fast. Would definitely recommend Asurion to all my family and friends. I am glad I have Asurion on all my devices.

The process was quick and easy, But would have been nice to only have my screen replaced since that's all I needed. Would think it would be more cost efficient on your end. Still very satisfied with everything. I would definitely have no problem with going through you guys again.

8 months ago I started the contract with Sprint, I bought a Samsung Note 8. When I made the contract, they offered me the insurance called 'ASURION' which in case of loss or replacement of the cell phone, they would charge me $200 extra. Which seems to me a barbarism, because it is not the same a "Lost" to a "Re-replacement", but I accept it. Now my phone has a broken screen, when I make the claim, they tell me that I need to wait 24 hours to process my case and when they accepted it they forced me to pay $300 before finishing the claim and the phone arrives in 7 days. Who can live in this country for 7 days without a cell phone? It is the greatest lack of respect that anyone has ever done to me. I feel stolen, lied, faked, cheated, disrespected. I will do everything in my power to show the world who you are ASURION phone insurance.

The operator was great at helping fix my problem. I recently got married and did not realize my account was still under my former last name. She was able to pull up my account and my new phone arrived the next day. I would definitely recommend using Asurion to anyone.

I sent a slightly damaged Apple handset pursuant to the terms spelled out in the contract back into the system. They sent me a new one (very quickly) no hassles, very concise next steps and process to follow on our end. I wish I would have waited a month as the deductible came down rather substantially but that's life. Great process, no hassles! Highly recommend!

Asurion scheduled my claim quickly and the representative who came fix my phone was on time and very professional. They did need to reschedule and I was informed well in advance of my appointment. I would definitely recommend Asurion! They are the best bang for your buck and I wouldn't have a phone without insuring it with Asurion.

First time I used them for my galaxy s8+ I paid the $200 deductible. I was given a new phone, headphones, charger, basically a full refurbished everything. Thanks to it being the most fragile phone ever made I unfortunately had to do it a second time and was only sent a phone and a off brand charger even though I paid the same amount.

Awesome, efficient. Very fast and friendly. Appreciate their professionalism. The tracking system worked well too. I had been hesitant to get the added insurance with my phone plan, but I am really glad that my wife talked me into it. I will continue to take the insurance for any future purchases, especially of the cell phone or technology type.

The phone replacement is fine. The charger doesn't work but I'm trying to use an old one. Could you send another charger? The phone itself is cheap... That's why it keeps breaking. I will have to get another brand next time... Not your fault. Your service is easy to use, and I thank you.

Device was damaged. Warranty replaced it fine. Thank you. On a side note, forget using FedEx in the future. They did not deliver the device overnight as guaranteed. They even wanted to delay delivery an extra 3 days because "they don't work on Saturdays". FedEx was trying t give your company a bad reputation for not delivering next day service as you paid for in shipping agreements. Your company is outstanding and I appreciate your services. Thank you.

The only complaint I have is I read numerous times that I had to turn off the track my iPhone setting. I did everything online and then had to call anyway for someone to tell me again that I had to turn my find my iPhone setting off. Due to that when I did everything online I thought it was complete and my phone was on its way. Well it wasn’t and I ended up not getting my new phone for a few days later than I thought (my fault), because of the whole calling in thing!

When I called in, the women who assisted me were excellent, as I was having issues filing online. I did not have to wait on hold even though it was a weekday. I received the replacement phone in 2 days and returning the phone was very easy??? I would definitely recommend your insurance.

Your company did a fabulous job. Your customer service helped me with my claim and questions. It was easy to file a claim and quick to get the replacement. We had it by the next day. I am glad I went with the insurance. I would definitely recommend you to my friends. Thank you.

I was extremely pleased with how I went from a dropped damaged phone to a brand new one so quick. Honestly the only thing I wish wasn’t an issue was the deductible which was high. Other than that I had perfect service from beginning to end and have no complaints.

The customer service I received while changing out my wife's phone was outstanding. It is not often with these types of service experiences that you find extremely helpful and courteous representatives. The whole experience was a breeze. I would recommend Asurion for any type of equipment program. Great Job!!!

This was the easiest transaction I’ve ever done. It was simple, went smoothly, and very fast. We had our phone overnight with no downtime at all. Couple of questions about what the damage was, and before I knew it, there was another phone at the house with a prepaid envelope to send back my old one. Easy.

The customer service person was very helpful and we received the phone the next day. All of the people were very helpful and very knowledgeable about everything. The phone was in great shape and the people answered all questions. The people at Asurion are very helpful and are able to help with all the things that were needed to be answered.

I appreciate how Asurion handled my claim. They were very courteous, respectful, understanding and prompt in handling my claim. They replaced my damaged device for a working device with ease and provided the return package including the shipping label all at one. No printing a label from my computer which took more time. I'm grateful for the experience.

My experience was excellent. From the first phone call to the setting up my new phone the customer representative and then the technician were extremely helpful. It made a difficult situation much easier.

Phone fell off the counter and was unable to get it to power up. Contacted Asurion and new phone was at the house the next day. Fast -simple and affordable. Great customer service. In today's world we hate to leave home without our phones. With no landline this is the only way to stay in contact with family and friends. Thanks Asurion.

It was super easy to do and very fast too. The only silly thing is requesting folks to remove an iPhone battery. Other than it really was a simple process from start to finish. Hopefully we won’t need to use the service again!

After an accident with my device I contacted Asurion. They handled the situation with such quickness. I was surprised. I had a new phone in my hands in less than 24 hours. I couldn't believe it. Other situations like this take days but this was so fast and easy. I am more than happy to write a positive review.

My phone had a broken screen that was unrepairable. Filing a claim with Asurion was very easy and fast!! I filed my claim late on a Wednesday night and I had my phone by Thursday afternoon!! I simply placed my broken phone in the return package and dropped it in the mailbox. :)

The process to handle my claim was very easy. Many of the auto population fields were helpful. Having a new phone up and running by the next day was amazing. I would recommend Asurion to everyone who has a smartphone. It is definitely better to have some form of insurance than to have none at all.

Fast shipping which is great! First phone was no good but sent it back and got another within 2 days. The second one worked great and have had no issues with it. Taking care of everything online was simple and customer friendly. I would recommend to friends and family in the future.

Unfortunately I have had to use Asurion several times (teenage girls) and each time I have been 100% satisfied with the process. Each time the device arrives within 24 hours no matter when I make the claim. The return policy is simple and pain Free. Each device received has had no problems. Thank you.

I hope you guys understand that my devices were stolen and one lost. I chat with an agent and update my information because I got a return envelope and I never was supposed to return anything because they were one lost and one stolen and they told me: "NO PROBLEM. YOU ARE DONE WITH YOUR CLAIMS." So thanks so much for your friendly and excellent service, very highly recommended.

Recently one of my devices got dropped and the entire screen shattered. I have always had phone insurance but never had to use it. I filled out the simple online form with Asurion. The device was ordered on Sunday and we received on Tuesday. We then returned the damaged device. Easiest thing I've ever done.

Had difficulties filing a claim online and needed assistance by phone. Customer service personnel were very responsive and made the claim process very easy. Replacement phone was received promptly. Phone itself looked brand new (not refurbished). Excellent value for the price paid on insurance premiums. I would use Asurion again for future cell phone purchases.

Incredible prompt service... I try to make this one last longer. The process for filing a claim could not be easier. Everything is taken into consideration regarding the claim process. Thank you very much for your help with the claim again. I will continue to let other people know about your wonderful service.

Relatively easy no hassle experience. Very satisfied. Received New Tablet within a day and sent old tablet back in the prepaid USPS mailer. It took a little while to be received back and confirmed, but other than that no complaints. Also the replacement price was also inexpensive and easily paid.

Asurion is fast and super efficient. My husband's phone and daughter's phone were received within 2 days. The team is there to help with set up. This is my second time using this service. I highly recommend carrying insurance through them for anything you can. :) You cannot go wrong with Asurion.

The process was simple. I did have an issue where I needed to call the help desk but the agent was able to easily resolve the problem. I appreciated the assistance and the process went very smoothly. Thank you for your help. I would recommend to a friend.

I was pleasantly surprised how fast my associate received his replacement cell phone. This was my first experience with Asurion and I would recommend this company for phone insurance to everyone. It was fast and easy with no delays or problems with setting up the new phone. Thank you for the prompt replacement.

My phone got broke and I went to the store and they told me I would have to call Asurion. I did then they told me I would have to have a affidavit paper so I had to run back to the store and get one. Then I faxed it like I was supposed to. That was in a Fri but I didn’t get it really completed until Monday. Other than what seemed like a run around everything was ok.

The phone was bad cause it turn off when I was talking. Freeing on and off. I never experience any iPhone since the iPhone was born. The phone I sent back to Asurion was never had any issue but crack screen. I’m very disappointed with the replacement phone from Asurion. But I still keep my insurance.

I wish Verizon had explained how its insured devices would be resupplied. No one highlighted that it was handled by a third party and by mail. Once I wrapped my brain around that, the experience was relatively smooth. Asurion website couldn't verify me, though, after several tries, and this part of the process took a lot longer than it should have and required additional phone calls.

Service is fast and easy but I have submitted 5 phone claims and received 3 devices all of which have had software or hardware problems. I am currently waiting on device number 4. Avoid Asurion if at all possible.

Wife dropped phone and shattered screen. I took the phone to the same Verizon store I've been going to for several years now and they guided me through the process of calling the insurance center and the insurance center promptly had my wife a new phone within 3 days and since she dropped it on a Friday and I went in to Verizon on Saturday and they had a new phone here at our house by Tuesday afternoon I was quite surprised and very satisfied. I will keep Asurion. A good investment!

Great service. A little misleading when I'm maxed out on my policy. Already with 3 claims since I'm paying to have all 7 plus of my devices covered. I wish that was a little more clear when I signed up for the full coverage insurance.

They offer a service they do not even have. They offer to replace your screen when in reality they don't have that service worldwide, only selected states do. They still take your deductible make you do an appt of a window of 2 hours and you wait and wait and no one shows up past the 2 hour window. You find out there is no parts a day later and that parts can take 1 week or 1 month... When I pay monthly for the stupid service and I can't even get one service done. Horrible. Would never recommend this company to anyone and for sure would never put this garbage of insurance to a family member.

In the service-focused construction industry, we have many cell phone users and their device is vital to the operation of our company. However, as is the nature of the industry, things get messy. Thank you for being quick and efficient when they do and a lifeline is needing instant replacement!

A very good job and tablet. Very good job performance and swift about getting the tablet back to me. I would recommend Asurion to anyone to take out insurance with them. And it is not expensive either. I got a good deal on the tablet when I bought it. Verizon did good all the way around for me.

We purchased full insurance coverage for our teenage son. When he accidentally wet his phone, the replacement process was very simple and prompt. We were so pleased with this coverage, we were able to pay the required amount which was more reasonable and cheaper than having to pay full price for a replacement phone.

My Pixel XL phone screen was cracked, even the casing had chips in it, also my ringer would be on BUT my Pixel XL phone made no noise. Easy to make claim, fast turnaround, and the refurbished phone is great! Return was simple as well, with postage provided envelope. It was a great experience.

Phone contact was very easy and satisfactory to return the new phone as it was not needed. It was returned two weeks later. Refund for the insurance deductible took a while to appear on credit card statement but overall I was satisfied with the ease of the whole process and the chat communication keeping me informed.

I have paid mobile insurance for 2.5 years. Recently I saw issues with my device. So, raised a request for replacement device which is covered under insurance with $120 (approx) deductible. Replacement device I received was a defective piece. I took it to Apple store and they said device has basic issues with touch and battery. I called Asurion multiple times, they were ready to send another device. I have asked them if there is a guarantee that the device they send will work well this time, for which, they have said 'NO, you have to again reach out to us for any issues and we will send another replacement device'.

Horrible service. They made me want to cancel my contract with Sprint altogether. I got my phone stolen on May 8th. Today is the 15th and it's suppose to be next day delivery with insurance, but the phone is on back order. They never tell you that the phone you receive is not only refurbished, but also they don't guarantee the same color. They told me it would take 3-5 business days when in backorder, however after going on the website it showed 7-14 days. I spoke to a representative and she said it could take longer than 14 days, it all depends when they get in "new" phones.

I realized I lost my phone on the freeway at about 8pm. That night, I submitted the claim. The following afternoon, I had a cell phone in hand and, even though I am not a techy person, it was up and running that evening! It was a simple and very fast process. I didn't have to wait in lines at the Verizon store and I didn't have to make any phone calls to get things running. It was well worth the money I spent on the insurance!

I received the phone as quick as customer service stated. Customer service was very courteous. Refurbished phone seems decent enough - would be nice to get a new phone. Really just wish the deductible wasn't so much, since paying monthly as well. Appreciate the insurance, as it is less than the cost of a new phone, but still pricey.

We received a replacement phone within days of filing a claim and didn't have to be without a phone for very long. Was very pleased with the ease of filing a claim and the prompt response of receiving our replacement phone. Thank you for the quick response.

The service is fast and easy. Very friendly associates. Next day service is what would make anyone happy with service from Verizon. I love not being without my phone longer than necessary. I would recommend this service to everyone. The quick response and the low deductible gets you talking again.

Filed claim for lost tablet. Ease of claim is fantastic. Only negative thing is the high deductible which amounts to 50% of a new tablet. Otherwise awesome job Asurion. I most certainly will continue to protect my devices with Asurion. I will recommend using Asurion to my family and friends. Thank you for great customer service.

Had a little accident with my phone and it was destroyed. Called Verizon first and they gave me the Asurion info, called them and they were on it right away to get me a replacement phone. They were very nice and helpful over the phone and expedited the order right away, had my new phone in 2 days. The instructions for the transformation from the old to new were easy to follow and went well. Thank you Asurion.

My phone was stolen. I reported it to Asurion. A new phone came quickly. Asurion and Verizon Wireless are separate companies but I'm glad they work together for seamless customer service. I have coverage with my phones for a very long time. I love the quick response... Life without a phone in hand is difficult. Thank you for the fast easy service.

Phone replacement is running well. However, the first phone was a refurbished phone. The last time I called about call dropped, the phone was overheated. I spent 3 days with a cramp in my left hand. This is the hand that I hold the phone while it was almost in fire.

Great service. Got my new device the next day!! 5 star all the way. Thanks Asurion! Filed a claim online, paid my deductible and received my new phone the very next day! Excellent service. Thank you Asurion.

They were easy to talk to, answered all of my questions. Quick turnaround. I was very happy that they spoke clear English. I was very surprised at how quick the process went and how quick my replacement arrived. I loved being able to go and get my screen fixed in less than an hour.

We had an awesome experience with Asurion. I could not believe how easy it was to submit a claim, and how fast it was to get a replacement phone. I really liked that they communicated with us every step along the way. We had no problems getting a new phone when ours quit working properly. I would definitely recommend Asurion.

Thank you so much. I have been a customer for years and have never used the insurance. I even thought about getting rid of it. But when you replaced my son's phone and it was damaged and quit working it was great to receive a replacement phone. You were so fast and efficient. Thank you again.

I called Asurian for phone problem, due to fall and scratches. I am so surprising for great services, she help me go through details with kind and she promised I will get the new phone tomorrow at 4 pm. I received new phone on time in the next day, Thank you.

I called and Asurion walked me through the process. Everything worked as expected. I got my phone the next day and they helped me with setup. I saved a lot of money by using them and not having to purchase another phone. I would recommend them to anyone who asks.

I am Very happy with the reliability and convenience of this service. All my questions were answered promptly by a highly intelligent Customer service representative, who was very polite and treated me with respect. That being said, it was terribly difficult to understand the young man through his accent. As I grew ever more frustrated from having to ask the customer service representative to repeat himself, I couldn’t help but think the entire process would have been simpler if only he spoke English clearer. Thank you for your service, I’m looking forward to future interactions with Asurion.

Great experience - fast, simple, and easy! Will do on all my devices going forward. I’ve had both screen repair and phone replacement. Both went great and exceeded my expectations. The process works great and the technician was so nice. The phone was as good as new!! Thanks!!!

Received replacement device in 2 days, very quickly handled. I love the fact that you email us letting us know you received our returned device. Very professional customer service reps, they were very knowledgeable and were able to help me without any delays. I would very highly recommend Asurion to everyone.

Wife dropped phone then stumble and stepped on it. Was very upset but within a few days received a new phone and was all ready to go. Very reliable service through Asurion. Very easy to process claim and kept me up to date. Thank you. Would recommend asurion to anyone.

We were please with all the service as it was prompt. We were able to get the new phone very quickly. It was easy to contact someone over the phone and handle things. Emails were quick and easy. Thank you very much.

Original service was great but... phone I received was damaged. The glass on the front was loose. After calling for a 2nd replacement was when problems started. I still do not understand why they wouldn’t replace phone until they had a signed affidavit. Issue was in getting it and uploading it. They sent it by email but I accidentally deleted it and then Wow! Try to get another, because you have to sign in with your claim #, it said affidavit was already sent, which yes it was but I needed another but it doesn’t want to send another. After speaking with rep. and many issues online they ended up faxing one which took 24 hrs to receive. I took photo of all needed and tried to upload like they asked. Nope can’t upload it either, tried from phone, home computer, business computer not able to upload again. Had to rely on fax. Took a few extra days to get a working phone just to replace the broken one they sent. But every rep I spoke to was kind and helpful.

The people at Asurion were a great help when we exchanged a broken iphone. My grandson did not remember his Apple password to erase the phone properly. When I called Asurion, they guided us in the right direction and then connected us to the appropriate Apple representative. Thank you so much.

I understand the new phone you guys sent me was probably refurbished, but it works great and I no longer tell that I don't have the original. The process was smooth and simple from first visiting the site, to send in my old phone. Thank you for such a great process.

My brother and myself have been trying for days upon days to get his claim pushed through on the phones that were stolen from his truck while he was over the road at work. Just in the past 3 days I have sent over 27 affidavits in for the devices that were stolen and each and every single time they are kicked back with the exception of one being a Note 8. The other 2 are yet another Note 8 and a iPhone S8+ all stolen on the same day and even though we have done everything that your company has requested from us along with what AT&T has asked from us they still continue to kick the remaining 2 back at us.

Dealing with Asurion was easy and everyone who I spoke to was very helpful and wonderful. Everything was explained to me in Accurate detail. The new phone was sent to me Immediately the next day. The paperwork in the box with the new phone explain what I needed to do with the old phone before sending it back. Thank you Asurion for making it pleasant and painless.

To Whomever is thinking of using Asurion service I would like to describe a little of my recent experience. The process to replace my lost phone was easy and straightforward. I appreciate that the online process was easy and all the steps were explained in advance. The phone activation was super quick too. Thank you.

My iPhone screen was broken, Asurion changed a new screen for me at first, but after one week, I found the new screen not worked well. I called Asurion, and then Asurion changed a new iPhone 7 plus for me within two days. The new iPhone works very well! Very good service! Thank you!

The replacement for the damaged Samsung Galaxy S7 was received quickly and in good order. All necessary paperwork was received along with packaging to return the damaged phone. We have been very satisfied with this plan.

While kayak fishing in Florida I caught a nice Red Drum but in so doing my cell phone went overboard never to be seen again. I was distraught and without my ability to communicate. Asurion was prompt, courteous and not judgmental. They overnighted my phone and I was back in business. Great service.

I loved the service once I was connected to an agent. It was very difficult to get through the auto phone system. I had to call back 4 times! I was not sure of the type of iPad I had and Verizon, the place I bought it from, was no help at all.

Asurion gives specific instructions regarding returning the phone. Don't forget to return the back cover if applicable. Asurion is highly ethical. The email communication is fantastic. The website can be improved. Overall, the experience was great. The deductible is very reasonable if a WiFi or Android device is being returned. Please follow the iPhone return instructions.

Broke my phone by dropping it on concrete. Was able to call and get another phone the next day, customer service was great and the phone is working great. Only problem was I couldn't get some of my contacts to transfer over since I couldn't turn my old phone on. Told I didn't have my backup going to the cloud and since I'm not real technical don't know what I did wrong. Now have it connected to the cloud, so should be fine should I have another problem.

You were spot on with the replacement of my phone in less than 24 hours. It wasn't too much of a hassle getting the replacement either. I've always had insurance on my phones. I've only used it twice in almost 20 years. It's a little pricey, but worth it when u need it. Thanks.

I cracked the screen on my Pixel 2 XL. I shopped around for some repair shops and got a few quotes together. They were all worth of $300 due to the fact that the device was new and the screen is larger. For just $200 Asurion sent me a new device the very next day and I didn't have to go without my phone while it was in a repair shop. Absolutely wonderful service.

Replaced broken Apple phone in a 4 day turnaround. Well done. Directions were clear to return phone and also to go on the Apple cloud to delete the GPS function. New phone works great and I will continue to use Asurion in the future.

Representatives and service were outstanding, received replacement phone next day after claim procedure. The ease of your procedures is fantastic and your representative couldn't have been more helpful, knowledgeable and courteous. Having the protection with my mobile phone with Asurion is a no brainer and everyone should have this protection as it is very much worth it.

My phone fell off of the desk and the screen went black. Went online and ordered a replacement phone. Was great and got the phone the next day. Thanks for all of what you do to keep the cell phone user happy. My only complaint would be about losing current contacts, notes, and voice recordings. I'm a secretary on a board and is easier for me to record the minutes so I lost the last one and had to improvise what was said at the meeting.

Asurion provided me the best customer service & I will continue stay with them, at every step of the process I was treated with the highest quality of respect and courtesy. At no point was I discouraged or felt that my needs were not being met. I am ever so grateful.

Good customer service, got a replacement in the mail the next day, no problem. The only thing is that I had to pay 20 dollars deductible I guess, not sure why cause I paid for insurance like 10 dollars every month. But I give them 5 star for customers service, and for getting the replacement quick in the mail. Thanks

The charge port of my phone was damaged and did not function. I was advised by my Verizon vendor to submit a claim to Asurion for a replacement phone. I was able to replace my Motorola Turbo II Android phone with a $149 co-pay. I received the replacement phone within 18 hours after I notified Asurion of the issue.

Great service and phone looked perfect. Very fast delivery of the phone. I would use again. Great perfect wonderful and very very satisfied. Phone looked new. Like it was brand new. Shiny gold color. Samsung Galaxy S7 met and exceeded all my expectations.

When I called for Help, I got an immediate response. I gave my Insurance information to the Agent and my Cell Phone came in 2 days. Insurance is important to have and not expensive. Accidents happen and no cost for replacement. I would certainly recommend to a Friend. Very happy!

The recovery of my phone actually started at the Verizon store in Pearland, Tx. The staff directed in the appropriate use of my insurance recovery method. The Asurion staff were very helpful in guiding and directing me in the right path. I received my phone in about 2-3 days. And was able to return the damaged phone postage free.

Great service in the Columbia city store. Very helpful. I recommend having insurance on your phone. Got new phone within a couple of days. No questions asked on anything. Best decision I could have made. If you're unsure about what all this covers always ask. Nothing worse than a broken phone that you can't use. Highly recommended.

Promptly received package to return iPhone. The process went smoothly. My daughter did require some additional assistance since she could not turn off the iPhone tracker since her screen was not working. Will continue to use this plan for future phones. More specific instructions to return iPhones will be helpful.

Service was easy to use but when we sent back the old device, it was lost in the mail. Was worried Asurion would charge us ~$350 for not returning the phone but when I called them, they were very quick to change the status to returned/lost during shipping so I wouldn't have to worry about the $350 charge.

I was able to get a replacement phone, all within a timely manner. I was helped when my replacement had a glitch, and got another replacement phone. Overall experience was good. I had good customer service. Even when it was unusual hours, although it was normal hours for me since I work night shift.

I was traveling abroad and had my phone stolen. Despite being so far away, Asurion made it very easy for me to file my claim and had a phone waiting for me when I returned to the States, they even sent it to the city I landed in, even though it was not my hometown! I would definitely recommend to a friend.

After posting my latest review to this site (and a couple of others), and also posting a complaint with Asurion online (not via the phone which was what I tried two times before), I'm happy to say that they reached out to me and have credited my AT&T account for the $89 deductible. The lady who contacted me on my phone was very apologetic and helpful in resolving the situation. My faith in this company is restored!

I was very pleased with the service that I received when I reported that my Samsung tablet was missing. The person handling my situation was very polite and helpful, I was very comfortable when asked questions regarding my tablet. And to my surprise my service was reconnected in a very reasonable time. I certainly appreciate all the assistance with my problem. I thank you very much.

This may be excellent insurance for those who seek it and are willing to pay for it. I noticed a charge on my credit card account from Asurion Wireless Insurance for $199.00. I thought that was interesting because I never applied for insurance from this company. If I need insurance or anything else for that matter, I will ask for it. I will never pay for something that was provided without my consent. I have no idea how this charge was incurred. The one thing I do know is that I will dispute this charge with my credit card company and will never pay it.

The replacement phone (Google XL) for my son was wonderful and arrived the next day! The process was easy and we are very satisfied with the experience! I would definitely tell my friends about our great experience. I am so happy things went so smoothly regarding my son's phone. He was pleased he didn't have to go without a phone for very long.

The process was simple enough however replacing my three month Note 8 phone which cost me 960.00 dollars with a used ZTE Blade Spark that I could buy for 69.99 and charging a 225.00 deductible is no bargain. I am still making payments on original phone. The phone was found and they want me to send it to them. What a joke. Asurion won't release my phone so I can activate it, the phone they sent me was defective so I already returned it a month ago and I still have no phone. They want to send me a Samsung Galaxy S3 but I am not having it. I am not paying 225.00 for a phone I can buy for 49.99 and send them my 960.00 Note 8 phone. I am going to cancel my insurance and may have to change carrier. I give this company a rating of a SCAM artist.

We started a claim and had a replacement in my hand the next evening. The replacement was 'like new', no dings, scratches or signs of use at all. The replacement worked perfectly and still is. Very easy to start and finish a claim. The website is very easy to use and if I had a question I wasn't noon hold for more than 5 minutes. Thanks.

Was very pleased with the service. Totally satisfied. It was easy. Phone was sent within 2 days. Easy to return old phone. Directions on how to return phone was clear. The person that I spoke to on the phone was very nice and easy to work with. Great program. So glad I had insurance on phone.

Asurion did their best to send me a replacement phone for my broken screen. The process was very quick and got to the point of my problem within a few questions. The shipping was very fast and return was just as easy. I had no problems with the replacement device and transfer of my stuff was very easy with both Verizon's transfer app and Samsung's transfer app.

Grateful to have insurance, my S5 was stolen? Surprised to get a S7. Still adjusting, but it's a nice phone. Planning on using IT to get more savvy, another nice feature with Asurion... volume was not loud enough to start, we got it... I think.

I was worried that the extended warranty process would take a long time and I needed the replacement phone as quickly as possible. The replacement phone was for my son and he was flying back to California in two days. I submitted the claim and received a replacement phone the next day. I was also impressed with the follow up from customer service.

Asurion has never let me down and has provided me with quick and friendly service. I highly recommend everyone to carry Asurion insurance on their phone, if cost effective and is less trouble than you think. Claims take less than 5 minutes to file then you get your phone in about 24 hours.

My phone needed to be replaced, and I was flying out of town by EOW. I was concerned that the whole process of initiating the online claim, and waiting to receive the replacement device would take too long. I was shocked when my brand new replacement phone arrived next day! I had plenty of time to set-up the new phone in time for my trip. Best insurance investment to date. Beats auto, home owners...

Everything worked as explained and arrived the next day. My new phone is working well. The agents on the phone call were very courteous and went thru all the details. I was very pleased with the rapid response. Verizon store personnel were very helpful in setting up the new phone.

I couldn't haven't been more pleased. It is very stressful losing your phone. The operator couldn't have been nicer or more helpful. I called at 4:15 in the afternoon and received my phone at 10:15 the next morning. There were no extra shipping charges. Please thank the operator. Thank you.

Thank you so much for reuniting me with my phone. This is my lifeline and without it I am just drifting. You guys made the experience a little look less hectic. Your Team Members are knowledgeable, professional and very courteous. Thanks from the bottom of my heart. I made the request. A knowledgeable team leader walked through the entire process and my phone was overnighted and we were back together again. Thank you, thank you and thank you again.

My damaged handset was replaced quickly as promised without a hassle. It got me back in the game, like it was beforehand. Customer service was courteous, shipping was prompt, and return envelopes for the damaged equipment were provided. The transaction was smooth. I would renew my policy with Asurion when I purchase a new handset.

From the time I made the call to the insurance company, they performed very quickly and well in resolving all issues... I received a new phone promptly. I am very satisfied... All is well and will continue to keep the insurance plan and continue on. Thank you for your cooperation in this matter.

Response was fast. Verizon in Saint Marys was fast and very friendly. I was very pleased. I received my phone within the time stated. The assistance I received by phone sped up the procedure. I was helped by a very pleasant and helpful assistant during the process at the store and on the phone. I would highly recommend to all my friends. Thank You.

Worked online to get phone repaired. Broken screen and hot battery when charging. Very easy to do. And they are replacing the while phone instead of repairing old one. Great response! Thanks for your help and convenience! Chat with Michelle was helpful too. Will use again with other phones and tablets if needed.

This is the second time I’ve used Asurion. The first time my son was ocean fishing in Florida and dropped his phone in the water. They replaced the phone quickly. This time my granddaughter’s iPad had a broken screen. It was replaced immediately. Super service, thanks.

My tablet fell from my backpack and cracked the screen. It was an old Samsung Tab S2. When I submitted to have it replaced, they did not have the exact model, but they upgraded me to the newer tab S3. I love this service because I would have been out 600 for a new tablet.

My son cracked his screen on his Gizmo watch and Asurion replaced it within 24 hours. The process was simple and convenient. The only trouble I had was with Verizon getting it activated, but had nothing to do with Asurion. Service was helpful and I was completely satisfied. Thank you.

Had an issue with my son's phone. Started the process online and I noticed I had made a mistake. I was able to call Asurion and get the error corrected. They were able to ship my phone and I had it in 2 days. (It occurred over a weekend so 2 days is understandable.)

It was great. I had no problem filling my claim and the process from start to finish was just smooth and easy. Fast shipping, I have no complaints. The customer service online was great and very helpful. All of my questions were answered immediately. The cost was very low and I got exactly what I needed.

My daughter is in college and had her phone stolen. She is 19 hours away so being able to communicate with her is vital. Once I filed the information with Asurion the phone was shipped and they were very helpful in getting her back up and going. As a parent this was so reassuring knowing we could communicate and know she was safe!!!

Everyone I spoke with during the process of getting my phone replaced was very friendly and helpful. The first phone I received did have a manufacturing defect with the screen and the associates at Asurion were very helpful and had a replacement the next day. Great experience dealing with Asurion.

Thanks for being so quick and getting my daughter a phone and being so easy to work with. I highly recommend getting the insurance. Sending the phone back was also easy and painless to do. Thank you so much!

I was riding my bicycle and had my phone in my back pocket and it fell out. I heard the phone hit the ground in the street, I stopped my bike and as I got off a truck ran over my phone crushing it beyond recognition. I called Asurion and they were extremely helpful and my replacement was in my hand the next day.

I would recommend it 100 percent, I always get great service and am satisfied with everything, always getting friendly attention. All my questions answered, if any concerns right away solved, so happy with service, satisfaction guarantee. Customer for many years and will continue to be... Thank you for everything.

My husband broke his phone and needed it fixed. They sent a new phone out that day and he received it the following day. They did a great job in a short period of time. I was very pleased with the great service. I would definitely recommend them to my friends.

Outstanding service. Very pleased with the efficiency and accuracy of your service. The replacement phone arrived exactly when we were told it would — even with a snowstorm. I would highly recommend your services to anyone purchasing phones for their families. Once again, thank you for the prompt, efficient service— we truly appreciated it.

Asurion quickly replaced my iPhone after I got it wet kayaking in Florida. Replacing it was a simple process -- much easier than I expected. And I got full coverage, except for the deductible of $89. I've carried insurance on my phones for years without using it, but I'm glad I had it this time. I recommend it.

I misplaced my phone either at my daughter's house or in my home. So far we have still not located it. We have also torn my car apart, but still no phone. Luckily, I had the insurance with Asurion and received a new phone with all of my stored information intact.

I lost my iPhone, and when I realized it immediately went back to where Iast remembered having it. The phone was no longer in the place I thought it was. I completed the Asurion online claim form, which did not take very long, and my replacement phone was delivered the very next day. I was very happy that the claim process was very easy, and I was able to be up and running and connected again in a very short period of time. I didn't have to wait days to get my phone back. As a matter of fact, my exact phone was not available, so I ended up with an upgraded phone as well.

Yes I would recommend this company very highly. As soon as I called they let me know immediately that my replacement phone would be on its way the next day as it was late when I called. The person to whom I talked was very polite and helped me out very fast.

Everything was great. Help over phone with customer service and the arrival of product. I was very pleased. I have used the service with my family in the past and have always been happy with the service. Everyone was very helpful in getting me the service that was needed and making sure I received my new phone in a timely manner. I will use service if needed in the future.

I was very satisfied with the way my claim was processed, Fast and prompt. Customer service at its best. Was also very satisfied with the way Asurion conducted their follow up after my cell phone was shipped to me, ensuring and verifying that I had received my cell phone. Excellent service.

Happy to have my phone up the next day. I was surprised that it actually was so easy. Phone was better than my old phone although battery not as good, seems strange. Glad it worked out for me. Can't imagine life without my phone. Actually, it might be better without it.

Called for help and immediately was told what I needed to do and that I would get a replacement cell phone sent to me the next day. I returned my broken phone. Very pleased not to be inconvenienced too long. I then went to Verizon and they helped me set it up.

We have continued to insure our Verizon cell phones with Asurion for several years due to the outstanding service we have received. When needed. For example, we recently entered a claim with the Asurion website in the midafternoon we realized the phone was lost. The replacement phone arrived at our door the next day at 11:00 am ready for business.

Great satisfactory service with quick response. It took me much longer to return the phone because I was having troubles transferring information.Then I was worried that I was gonna pay some Some sort of a penalty Or they were gonna charge me for keeping my device But I was wrong. After they contacted me to remind me about returning the device they were very polite And professional.

Replacement phone that was also marked as refurbished was trash.Probably spent 2+ hours with tech support to no avail. Thankfully Asurion replaced that phone with a newer model that seems to work just fine. After spending $200 on premiums, I was still required to pay a $150 deductible for a phone that Verizon says is worth $120 toward a trade-in. Somehow that math is hard to understand. I believe the deductible should be on a sliding scale, based on what a working phone is worth on trade-in/sale.

Everything was great, the only thing wrong is, I've had my tablet over a week and can't use it. The SIM card never arrived with it. I called and a representative said I'd get it Monday but it's now Wed and no SIM... so I cannot activate my tablet. The representative was very nice. I'm hoping it comes today. Service of replacing my tablet was awesome. I got it right away. Now if I can get it activated it would be even better.

The replacement of my phone came quickly. I was able to use Tech coach through Verizon to activate it and was able to mail the old phone back to Asurion quickly. There were no problems. The new phone is working good and Asurion was quick to respond to my needs and replace the old phone.

I am a disabled woman and my phone is critical for my well being, Recently my phone fell and cracked although it was still working. I went back to Verizon and they were so helpful I literally had a new phone the next day. What excellent customer service; It was very impressive to say the least. Having this insurance gives me a sense of security; Good job Asurion.

I was completely satisfied with the ordering & timely receiving of the replacement phone for our company employee. Very easy ordering online & received the next day! I would definitely recommend Asurion for your cell phone insurance needs. Hopefully I will not need to order more replacements, but it's assuring to know that it will be a smooth transaction.

My phone was stolen on Saturday so put in an insurance claim but couldn't receive it till Monday because Sunday was a holiday but by Monday afternoon I had my new phone in my hand with everything needed to activate it. I couldn't possibly ask for a better, quicker response and replacing my phone than this was. Thank you so very much.

I had a seamless process having my phone replaced. I called and started my claim there. I was then lead to continue the process and online. I went online finished the necessary steps to get a new phone that I could hear out of clearly. I was amazed at the ease of the process and I thank Asurion for that.

The customer representative that helped me was very helpful on finding a phone that was equivalent to the one that I broke because you guys did not have any that I had broke. I could not be happier with my replacement! The phone came promptly the following day as promised and was ready to use within minutes.

You do a wonderful job. I only wish I had been able to use you for the last flip phone that was waterproof but because it blew up right before a big blizzard and I was scared to not have communication, I had to go buy this phone. Not your problem, I know. I am so glad I had the insurance! Thank you so much!!

Overall the customer service has been very good, my biggest complaint is the amount of phone that had to be sent out to get a working one. I was sent out a total of 3 phones before I received a fully functioning one. I recommend a better testing or quality control protocols to help eliminate some of this in the future.

The customer service was beyond helpful, I appreciate those that took the time to clarify any concerns and helped with the walkthrough of the entire process. these are the people that made this experience a breeze and worry free. I also liked the reminder email to mail out the damage/defective device before the time was up, this helped as a friendly reminder for me with my busy life.

My son's phone died after he dropped if about 1000 even with a case and screen protector. I called and they sent him a new phone the next morning! It was so easy. I just followed the instructions and mailed back his old phone at no cost to me. I only had to pay our deductible and the representative was super nice and helpful. I would HIGHLY recommend this insurance to anyone, especially if they have kids. :)

Device was delivered when expected, no issues. Thank you for delivering the device on time and in good working condition. Will recommend Asurion to a friend. Will continue to use Asurion to protect my devices. Look forward to the service that Asurion provides for future devices. Will let my friends know as well.

I have paid premiums for the three phones that are under my Verizon contract for almost two years. A couple of months ago my son's phone was damaged and I was given the Asurion contact information by Verizon. I was assured by the customer service representative that I spoke with that my son would be receiving a brand new iPhone 6s. Two weeks ago the home button on the phone failed and we took it to the Apple Store to see what happened and if it could be fixed. The Apple rep informed me that not only the home button was not working, but the display screen was defective as well. I then learned that the phone was refurbished which was completely the opposite of what I was told by Asurion.

A company phone was damaged and I needed to order a replacement. I was pleasantly surprised how easy it was to order the phone online. I was equally surprised at the speed at which we received the new phone. My manager was without a phone for not even one whole day! Thanks for your efficiency!

Asurion has replaced 2 of our cell phones that had been damaged beyond repair. They sent us the replacement phone within 24 hours with clear instructions how to get the new phone working! Impressive that we were able to get the phone replaced with such ease and quickness. I wouldn’t hesitate to recommend Asurion to family and friends due to their effectiveness and timeliness.

The customer service was friendly and helpful but there was a delay in communication or information being updated. I didn't mind explaining the situation again, but I'm pretty sure there was a decent amount of time in between the calls. The experience was good overall and I received my phone replacement when stated. It was simple to return my other device with the packaging included. I received an email letting me know that it had arrived at its destination.

I have had to use Asurion more than once for my devices. I have to say each time has been an easy and quick process. I used the online process and it was very user friendly. My devices were sent to me and I had them within a couple days of making my claim. I would definitely recommend Asurion.

The claim was attended to immediately and efficiently and there were no problems. I certainly appreciate your help! Very pleased with your service and would highly recommend you to anyone. It is very difficult not having your phone available when you need it. The phone was received the next day. Thank you!

My experience has been GREAT. Every time I needed by phone replaced, I got it replaced. Asurion is a great resource to have. They have always been reachable for me and I have loved that. I would recommend Asurion insurance for anyone.

Thank y'all so much for replacing my phone. Y'all were quick with sending me my new replacement phone, and it was the exact same. Good job and Thank Y'all so much. With my job, I need to have insurance and protection for my phone. I will continue to be with y'all, y'all have done a good job.

My replacement phone arrived on time and in the 24 hrs I was given. The online claim process was much faster and efficient than in years past. I was able to access the insurance claim from my Verizon plan/device page. That link made the replacement phone time much shorter.

When I made the claim, they told me that the Red iPhone had been discontinued and was no longer available. We were very surprised when we got the package that it was the exactly like the phone we were replacing. The only reason I wouldn’t give it 5 stars is because they wouldn’t complete the order until the Find My iPhone was turned off. I didn’t like doing that until I was actually replacing the phone.

My phone had several cracks on the back case of the phone. I completed the easy online process. My particular phone replacement was on backorder. I needed my phone quickly so I called the customer support line the next day. I had a new phone a day later. The phone came in perfect condition and the customer service was great!

We had to replace a broken phone. The customer service representative was thorough, clear and helpful. Our questions were answered, a decision was made and the phone came less than 24 hours later. No problems, no confusion, no hassle. He made it very clear what was needed on our end. Excellent experience.

I had new phone within the one day but did have to take it to our phone center to get it back into service. Also, it was not the same phone, smaller, but with the same features. I am very thankful for Asurion and would definitely recommend it to anyone who has a cell phone. Thank you.

I had broken my phone and filed a claim to get it replaced. My only complaint is that only my father (the account holder) was able to file the claim. They would not let me do it so I had to wait until he wasn't busy to call. But other than that once he got around to it, it was incredibly fast and easy and they even upgraded my phone since the one that broke was out of stock! Thank you.

The whole experience was professional and I received the phone in a timely manner. The staff was knowledgeable, answered my questions, explained everything, and they were polite and courteous, I highly recommend your company. The phone is even better than my old one. I am just sad that photos are not transferable. Thank you for assisting me.

The lady I contacted was courteous and answered all my questions patiently! She gave me contact information to call back. She assured me my problem was taken care of and put my mind at ease! I have had to use the Asurion several times and have never been disappointed! I would highly recommend using Asurion to a friend!

The cell phone that was stolen was replaced in a very timely manner. The phone replacement wasn't the exact same phone, however, it was compatible to the one that had purchased. I would recommend having the protection plan for every phone from now on. The cost for the plan is very reasonable and is nice to know that if the phone is lost, stolen, etc. you can get a replacement right away.

The service reps on the phone were very helpful. Delivery was prompt. I would recommend to a friend. The phone sent to me works great. It is nice to have quick delivery when you are without a phone. Thanks very much.

I received my new phone and was back in service quickly. Thank you so much for your help! Customer service staff were friendly and efficient. It made my day great! I would recommend Asurion to my friends and family. Service was fast but I had a little trouble with the SIM card; but I eventually got it! Thanks again for your help!

This insurance claim was a quick and easy experience. Not at all like most insurance claims you dread. I did most of the claim within a few minutes and not half hour to an hour. I received my new phone within a couple days. I was expecting a week or two. Very happy with the way they handled my claim. Thank you.

Very fast shipment of my Replacement phone. Replacement phone had a defect and was sent a new replacement, and that one worked great! I had to call customer support and they were very easy to understand. They sent me a replacement right away. Couldn't be happier with service, and shipment times.

Been a customer for many years. Usually have great service, tonight was different. Called to see why my phone wasn’t getting the next day delivery, was hung up on twice and transferred to Verizon Wireless once. All I asked was why I’m still paying the same price but not getting the next day delivery. Very upset that I pay the same price every month for this insurance and paid the $199 deductible but I’m getting a 1/4 of the service since I have to wait 4 days to get my phone.

Asurion techs were very helpful and patient in helping me resolve the problems I was having with my phone with very little if any wait time. They were able to test and determine what the problem was without me having to be without my phone. I now have a working phone and had no problem returning my old. Thank you.

You quickly determined I needed a new phone when I called you. You were very quick and I had my new phone promptly. Your guidance in importing info from my old phone to my new one was excellent as was your method of my returning my old phone to you. Thank you.

I was very happy with how our claim was handled. My claim was handled very quickly, I put it in on a Saturday and we had the new phone on Monday. This was the second time we’ve had to use Asurion, and I was very pleased both times. I would recommend to our friends that they use Asurion for protection on their cellular devices.

It was easy to fill out the claim form for the broken phone. We received the phone promptly. My granddaughter list the return envelope so I had her call Asurion. They gave her the info and she returned the phone. Simple process and I would highly recommend carrying the insurance. It’s worth it!

I will keep it short. You guys knocked it out of the park. One of the best customer service experiences I have had. I had no experience filing a claim like this before. Taken care of all online, very clear instructions, easy to deal follow. Thank you for kicking butt!

First they are making excuses to not change your phone. They contacted me twice in the same day asking me for a document that was missing. I told the lady that I was waiting for it. She said I should just do it online then. She just hanged up on me. If there's another option to have your phone secured change it right now and remember when they change your phone they will send you a used phone.

When the replacement Samsung Note 8 came, the display had been cracked during shipment. I called and advised Customer Support and they sent out another replacement which arrived the next day. I am very satisfied with that fast response, thank you. The restore and reprogramming process was totally seamless and user-friendly, another plus and feather in your cap, thank you for that.

The tech who spoke with me by phone described the options I had in order to get my phone replaced/repaired. The tech also asked me to perform a few cell phone actuation functions ensuring the damage to the device was covered by the repair/ replacement plan. Overall I was pleased with the serviced I received.

Replacement process was convenient, quick and easy. Printed instructions were excellent. No problems pulling everything (even every last text message from the cloud). Don't want to have to do it again, but grateful that the coverage was there when I needed it.

I had great service, this was the second time I had gone through Asurion and my replacement device has always came on time and in great condition. The first time I went through Asurion, my phone had completely cracked and ink spread all over, second time, my phone had been submerged in salt water. Both times I had great service.

I thought all was well with my insurance transaction. At first. I had liquid damage on my phone. So that is what I reported in my insurance claim. So they send me a replacement. $225 deductible, which I expected, even though in the store they said it was only going to be $200. But that's ok! Not too much more anyways. But then, after I received my new phone, I had my old one setting on my desk. My son took out my trash from under the desk, and I am ASSUMING he accidentally knocked the phone into the trash. Because I for sure left it on the desk. But now it is missing. Since I cannot find the phone, I called and told Asurion and asked what I should do if I couldn't find it. I was hoping I wouldn't have to pay some $50 crazy fee or something. But - they said I would have to pay the FULL AMOUNT of the broken phone!!! So, basically, paying for the insurance, plus the $225 replacement fee was a total waste.

When I had to do insurance claim it was very easy and smooth. The staff was friendly and knowledgeable. But when I called back for a second issue with a phone after changing the screen I called back 3 times before they would send me a replacement so I wasn't too happy with that.

Awesome service. I filled out the paperwork on the website and it took 24 hrs and I had a new phone. Replaced new SIM card and restored my data and was back in business. Would recommend this service to all my family and friends.

Couldn't hear and my phone had static. They replaced my phone within less than a 24 hour period. Thank you for your assistance and prompt attention to this matter, it was very much appreciated, the representative was very thorough and walk me through the process to see what the problem was and I really appreciate that. Thank you so very much.

Replacement phone stopped working after two weeks. Requested another replacement via insurance, received within twenty four hours after request. I believe that customers should be informed if and/or when refurbished equipment is issued as a replacement/insured product.

My replacement phone came in a timely manner. It was easy to complete the process online and once my phone was received it was easy to take it to Verizon to get it reactivated. It was an easy experience to go through. I am happy that I had insurance on my phone.

I have paid premiums for phone loss or damage for many years. When my phone finally failed, they offered me a below-average refurbished POS that offered nothing my other phone had. I then had to pay a "deductible" and "agree" to their terms in order to get the replacement. Like many other people I have urgent personal and professional matters that need to be dealt with. They take full advantage of your vulnerable position to replace your device with a subpar piece of junk. I will cancel my "coverage." Not a good insurance company and will never do any business personally... and what is better, I will never allow my company, or its affiliates, to do any business with this company in ANY way.

This was the first time I had to use my phone insurance so I didn't know what to expect. I was concerned that it would be a lot of paperwork and talking to a customer rep. I went to the Asurion site and chose what I needed to do and was given step by step directions to follow. I spoke once to a customer service rep that was very helpful and professional. She explained exactly what I needed to do. I followed every step by step direction and my new phone arrived on the exact day I was told it would arrive. I followed the instructions about removing the SIM card and deactivating "Find My Phone" and then used the envelope provided to send back the old phone. It was all a great experience and I am glad that I had insurance.

When setting up my appointment they said someone would call me 30 prior to arriving, NO ONE CALL! I call in and they said they couldn’t get ahold of the tech... and that they could get someone else out in about a week... I asked if there was some sort of discount I could get for taking 3 hours off of work and they pretty much told me, "Too bad, so sad." They didn’t care at all and I asked if stuff like this happens often and they said YES! Horrible customer service, I’m going to just pay the extra money and get it done from a third party! Much easier.

Great customer service response each time we have needed your help. Does not matter what time of day we reach out. We always get what we need very promptly. Support team always goes above and beyond the call of duty. They are always supportive and sensitive to the situation. We have always received a replacement in a minimal amount of time! Thanks for the great service.