Asurion Reviews

AT&T. Personnel handled my problem quickly & politely. My biggest concern was using the Telephone prompts since I have multiple lines. Using instructions should be easier to follow. Also, would much prefer option of sending replacement phone to my PO Box since having someone sign is very inconvenient in my case.

AT&T. I believe you guys were very helpful being that I needed my phone as soon as possible and was delivered in 1 day. I was very content and would definitely recommend you guys to anyone. The insurance communication was simple.

Great service, I filled my claim online right after the lost and try to reach it thru Find my phone, no good luck! I got my replacement 2 days after my daughter lost her phone and reactivated her line right away. Having a discount for not making a claim for the last 12 months was a plus, thanks so much.

The claim process online was very simple and quick. We were updated every step of the way and the new phone came very quickly. All of the instructions were clear on activating the new device and sending back the old device was easy.

I really appreciate them taking the time to help me get that phone for my 82-year-old dad that’s a veteran. He’s happy with his new phone and I really think the representative that helped me did a great job. I’m pleased. Also my son had lost his iPhone Eights. It was replaced. I really appreciate I was having to yell.

Your response was very quick and within a day I got my new cell phone. I got timely and accurate information about the status of my claim. I am very satisfied with your prompt service. I would recommend this insurance to other customers. Thank you.

Great service and fast reconnect when my phone got to me like the lady said the next day. Thank you. So far the phone working great . Just keeping it safe now to the lady that helped me. Thank you very much. You were awesome. Willie

Handicap with TBI and Blind L eye. All who I dealt with were extremely patient and helpful ! They were able to walk me through my frustrations in all of my lack of knowledge and recall/ memory. Thanks to all!

We had a cell phone stolen while on vacation in Europe. Upon our return home, we went to the AT&T store to file a claim. They explained the process and also noted we could receive a replacement within 1 day if claim was completed by the end of the business day. We completed the claim in the timeframe. Our new phone arrived the next day as expected. The phone was the same type we lost and worked perfectly.

Very professional, helpful, patient and informative. Couldn't have asked for more!?? went in with a water logged phone. The woman that helped me was able to save all my info on the phone even though the phone was a loss. I will say it was successful win for me and I had a new phone by the next day...

Thank you Asurion for making the process so easy and fast. After my husband dropped his phone in the middle of a lake Asurion made sure he got a replacement the very next day. He depends on his phone for work so it was a great thing. Thank you.

The Rep that help me today, was very helpful. She walk me through all the steps, to make sure everything was complete before leaving the line. She did a very good job. She did her job, very good. Greatly appreciated.

Great support and follow up, all staff was friendly and ready to help. This replacement phone was for my brother and had to be shipped to him in CA, he received the new phone with no issues and I am very satisfied.

I needed a new phone due to cracked screen. I received a new iPhone 7plus, and everything went as they said it would: on time, helped with transferring information to new phone (tech was wonderful). I'm pleased with the service I received.

I lost my phone while traveling. They send me similar phone overnight, they were great. I recommend their service, the lady that took my call was very accommodating and helpful. I was able to get my phone and load all information and get back to normal.

Asurion was very helpful, efficient and they made the experience very easy. They made it easy to send my device and receive my new device. The person that helped me was helpful and explained the process so I was able to understand. I received my new device almost immediately.

I lost my phone floating the river on a Friday. I called it in when we got home and I received my replacement phone the next morning, on a Saturday – that’s the fastest service I’ve ever had. They have definitely upped their game.

Fast and so very easy! Very happy with this service. Had my new watch the next day. Thank you! I made one quick phone call and the next day the new watch was delivered. Asurion made it very easy with step by step guide the whole way.

On June 29 I filed a claim with with Asurion for a cracked screen. I could still use my phone but wanted the crack repaired. I took the phone to their certified technician. They ended up not fixing the cracked screen and broke my phone beyond use. The screen was black and the home button wouldn't work. I called Asurion and let them know what happened. They said they would replace the phone for free since it wasn't my fault. They wanted me to sign an affidavit and send id. I did all of that and they sent me an email saying I would have to pay a deductible of $112. I called them back and they said if I wanted it taken care of quickly, I would need to pay $112. Well, I am not paying for something their technician broke. It has been 7 days since the initial claim and I have called them several times.

Our Verizon coverage in this area is very spotty. At times even our home phone does not function properly. Occasionally even internet is not available. However, it is better than our prior carrier. Set up of my replacement phone went well.

Was sent replacement phone on June 3. Wasn’t new iPhone, which I knew from having many past phones from Asurion, this was going to be a problem. Sure enough, phone freezes on me loading new settings and does not come back on. Was sent to finish info requesting NEW IPHONE, not refurbished, and it took about 45 minutes to go through the process. They told me new phone would arrive on Tuesday, June 25. Did not receive phone that day. Had to go through entire process again after calling Tuesday and didn’t get new IPHONE til Thursday, June 27.

Thank you for the prompt service, such a great experience!! Love that if they do not have the same phone they will replace it with an upgraded model! It was supposed to be delivered the next day but it got delayed but 2 day turnaround for a replaced phone still great, thank you again!!

Great fast service and super fast shipping. Set up was easy. Super easy claim service. I was able to complete the claim online and with ease. Definitely worth buying the insurance. I had no issues with any part of my claim.

Asurion has been protecting my devices for over ten years. My younger son is really rough on his phones and Asurion has replaced his devices within a day every time. Submitting a request for service is quick and easy online, this last time I had an issue submitting my request online and called the 800# and the tech that assisted me was courteous and helpful. Thanks Asurion for your high quality service.

Phone was lost. Replacement claim and process was concise, fast, and easy. Phone was shipped and available within the timeframe mentioned of days. The activation process was simple and readily available. The customer service team on both sides were great and very transparent. Great job! Thanks AT&T and Asurion.

Fast replacement.very pleased with service.old phone was in very bad shape not fixable .and received a new phone works great and fast customer services and very helpful in connection with my new iPhone, and was using it right away. Will definitely use this insurance in the future.

Verizon. I had received my phone the next evening, I have found it to be easier to use and the glitches I had with the other aren't what they were. The staff was friendly and informative. I would recommend them to anyone.

Verizon. They sent me my phone quickly. It was a pretty seamless transaction. I was sent my phone within 2 days of my phone breaking. I sent the damaged phone back in the enclosed envelope. I received a confirmation of the receipt of the broken phone.

Super fast, easy, and convenient. My phone arrived the following day and all the emails had very easy and simple instructions to follow. The staff that texts back and forth was very nice and helpful. Highly recommend. So glad we had the phone insurance and they use this company.

My old phone always got so hot it was hard to hold, even when It was charging it was hot.. And it would not stay on for me but for a second. Thanks a lot for helping me. WE have had AT&T for a long time now and even our home phone is with AT&T. You have always been there when we have needed you.

AT&T. Very quick and cheaper than buying a new one. I use The tablet for my son and he absolutely loves it and uses it on a daily. We have used the insurance a few times but this was the cheapest by far for us. We paid 37 dollars to have a new tablet at our door in one day.

I needed information regarding international data plans. Customer service was very helpful by explaining my options. She was informative, efficient and friendly. She was pleasant and patient when I wanted to review the information to make sure I understood correctly.

I received an amazing refurbished Galaxy Note 8. My other phone was cracked beyond simple repair and I was sent this one to replace it. Very satisfied with the service online and over the phone. Shipping was very quick as well.

Asurion was quick to replace the phone without making us feel like we were jumping through hoops! The phone was shipped quickly and arrived on time as well. I would recommend putting insurance coverage on your phone as this has allowed the replacement of a phone that was in an actual Otter Box.

No issues, everything went smooth and staff was very help. I wish that the deductible was not so high still, but to get it replaced. Still not bad. This is my second claim in 4 years I believe and always goes well.

I lost my phone in a river. When I got home I notified Asurion with an online claim and got my replacement 2 days later! Thanks for processing everything so fast, I really need my phone for work purposes and was glad to be back so soon.

Great speedy process that was very easy! Thanks for helping us get a new phone ordered and delivered within 48 hours of losing our phone! I will always use Asurion for insurance moving forward. Person on the phone was very helpful and attentive.

The claim process was simple and easy. The new phone arrived the very next day. Completely satisfied and would highly recommend. They sent the prepaid envelope to send the damaged phone back and that was it. This is my second claim. My grandson has been hard on his phones.

In the past, I've used your service and then it took several days to receive the replacement phone. This time, the replacement phone arrived the next day! This is MUCH better. Returning the phone was also easy; I just dropped it off at the UPS store.

Amazing service... Quick, fast and headache free. I would love to recommend it to anyone else and have been a customer for many years. Thank you for your service and I will continue to utilize this service.

Excellent service, received replacement iPhone with exactly the same specifications within two days. Called me before the arrival and made call appointment for a ProTech to guide me through transferring the info off the old damaged iPhone to the new one. Gave me a no cost return of the old iPhone. Fast, efficient and thorough.

I was very pleased with the service that I got. It was fast and easy and didn't have no issues or problems with anything about the series. In the future I will go through the company again if any issues comes up. Also I would recommend this to everyone.

Representatives were always very helpful and I was able to get my device quickly which was nice. They even helped when my new device malfunctioned and were always able to help with any questions we had. Would recommend for anyone to use them for insurance.

I hate having phone issues, but every time I have Asurion has made the process easy and headache free. The people at Asurion make a massive headache easier to deal with. Nothing but good things from this company and the employees. I always have to call them back for help setting up the replacement phone. They never make me feel as dumb as I am.

When I lost my phone, I called Asurion. I was not able to go more than a day without my phone because of business. Super fast response and delivery, a great product was delivered, all around excellent service. I'm glad I had Asurion and will continue to carry Asurion. 5 stars for them!

My warranty exchange was so incredibly easy and went very smoothly. I thought it would be a lot harder to do, but you guys made it super easy and my new phone got to me very quickly. I also liked the fact that packing materials, a shipping label, and tape were provided to me. It was very easy to ship my old phone back. Thank you.

The response time was amazing and I received my phone the Next day. The phone was lost and replaced, without any issues. It was all done online, without any problems. This was our fourth time using the insurance. The website was easy to navigate and I didn’t have any issues navigating. I would recommend Asurion to anyone who purchases a new phone.

My phone is a android, and being it is a android the screen warranty does not apply. I have never filed a claim for damage, and have been paying insurance coverage for many many years, and this first time I go to use it, because I broke the screen, I am informed that I cannot have the screen replaced, yet I can spend $149.00 to replace the phone. Amazing!!! In my literature, the wording is “screen replacement $29.00“ false. Not happy.

Asurion make it very easy for me to process my claim online. And my phone replacement was shipped me in 3 days. It was very easy for me to track the shipment and know exactly where it was and when it was delivered.

Service was impeccable. Asurion responded immediately to my wife's phone loss. The replacement process could not have been easier or faster. I highly recommend Asurion. I have their protection on my iPad and 2 iPhones.

Dropped phone face down on cement floor. Glass shattered. Contacted you and I had a new phone sent out next day! Was very pleased and grateful I had gotten the insurance on my new phone. Had only had it a few weeks.

Everything was great. I received my phone quickly and it was easy to transfer all info. Customer service was great! I didn’t have to wait long for customer service to activate my phone. Happy customer for many years! My business will always be with AT&T.

Really fast turn around, very simple, ATT was very helpful as well. My phone charge port was not working and could not be fixed so we had to utilize our iPhone insurance. Thank you for a easy to use experience that was quick.

I broke my phone within weeks of purchasing it. Asurion sent me a new phone within two days. I was up and running immediately. It was great to be able to have my phone working so quickly, without having to leaving the house.

Went to Verizon and didn't get much help from them, but when I went to the Asurion it was great!! They were fast the online help was absolutely fantastic!! And the delivery was fast!!! Would recomend this to anyone who has an expensive phone! It's fast and great service!!!

It was a very good experience and the new device worked excellent. The return process was easy to do. The new coverage is the top of the line. It is a world calss coverage and practical when you have multiple lines. Thank you.

6/24/19 I filed a claimed lost my phone and they simply denied my claim stating program abuse, after collecting all my monthly payments, I want to refund or replace my phone since I need the phone for work. No question ask. They simply denied the claim without reason. This company is a big crook. Stealing people's money.

I was extremely satisfied with my experience with Asurion. The whole process took less than 30 minutes. I received a response to my claim in minutes and received the replacement phone promptly. I was pleasantly surprised of this hassle-free experience. Thank you.

Everything went according to plan. I have no complaints to write about. I thank Asurion for great on time service. The phone arrived when predicted and the set up of the phone was a pleasant and smooth process. My phone is currently up and running without any issues to report.

The Gentleman taking care of my device was friendly and knew what he was talking about. He tried to fix it but then referred me back to my insurance because of the damage. I would take my phone to him anytime.

Great service and delivery was expedited. Phone is refurbished, but looks new. I would give the company 5 star service. I was able to handle my transaction online and was just as good as speaking to a human being. Would definitely recommend to friends and family.

The person I spoke to this afternoon was the first person I’ve talked to since beginning this process whom I could understand and who seemed to have my best interest in mind. She was very competent and easy to work with.

Very helpful and quick with filing the claim. Received device very quickly and didn’t have any issue with device I received. Only issue I didn’t like was that the device was not charged up at all when I received it. That’s the only complaint I have. Very easy to ship my old device back as well.

My iPhone X had a green line on the left side of my screen. The service members I spoke with were readily available and patient with me to resolve my problem. They immediately sent my replacement and assisted me setting up my new phone. My experience was excellent and I recommend this service!

I had no problems with my claim, there was no questions or issues. I knew if there was I only had to ask you guys for help. I have told others about the service I received. Thank you for helping me fix my phone.

First it was a rocky start and I was not happy about getting a refurbished phone as a replacement but Asurion sent an upgraded factory new device and made the situation right. Overall very satisfied with the service after several encounters with customer service. Because Asurion made it right I removed all negative social media postings.

My phone was stolen. As soon as I reported it, which was simply filling out a form. My phone arrived quickly and though setting up was not as easy as a new phone. It merely took a call to Verizon and I was good to go. I'm glad I insured the phone. I kept the insurance for the one after it too!

I was very pleased with the delivery, I was very very pleased with the phone rep that help me get my phone activated he was very patience and polite as well as the In store manager at AT&T here in West Memphis. I was totally please with the total process.

Great and fast service. I was able to activate my new replacement without difficulty. Customer service was helpful with finding my deductible and completing service. I would have liked to have a lower deductible with how long I have been paying monthly payments.

Handled our claim in a very efficient and professional manner. We are grateful. We found our phone and they allowed us to return the replacement phone within 30 days for full credit! We will keep all of our phones insured.

AT&T. Received my phone quickly and with brief instructions on how to reset the old phone prior to packing up into the box. Even the reminder calls helped because I get distracted. Thank you for the reminder calls for people like me.

AT&T. My claim was fast and easy with the help of the person who answered my phone call. It was a very pleasant experience talking to the people who is in charge of getting the claims, this person was very knowledgeable and accurate and all the answers that I received.

Company was excellent and handled all my questions. The technician that helped me set up the phone was very knowledgeable and did his call suck to me as scheduled. The phone was back ordered but suddenly it shipped which was exactly what I was hoping for.

I bought an item with insurance. Now that it is broken they are telling me the part is not in stock and too bad, this is a fraud. They will not give you anything and you will lose more with 50 bucks of insurance.

My son dove in to the lake with his phone in his pocket. After trying to dry the phone with no success we called Asurion and started the replacement process. The only hang up was trying to get "Find My Phone" turned off (this is a requirement to turn in the phone and something that Apple makes difficult to accomplish when your device doesn't actually work). Once that was accomplished, we had a replacement in two days and were able to drop the old phone in the included envelope to finish the process. I'm thankful I had this insurance.

Customer Service over phone was great. Took a while to received replacement phone... about 2 weeks. When I called to check the progress of the order, I was told to check online. The online message says, "We are processing your order and will notify you when it is filled." The message said that for 2 weeks. I never was notified and then phone arrived.

Water damage on the phone. Submitted claim online only took 5 minutes, despite submitting claim at 3pm the phone arrived early the next morning. Was back online in less than 24 hours. Couldn't have been easier.

The process for getting my new device was easy and quick. I ordered my replacement at 9:30 that night, and received the new one the next day at lunchtime, so the shipping time was exceptional. I also had several days to remove the data off my current device and transfer it to the new one, before having to ship it back. I would highly recommend this coverage for anyone who has kids, or a clumsy husband!

Asurion helped us replace a broken phone easily and quickly. It helped my daughter greatly. Although we believe the problem was a design flaw, Apple was not willing to assist us in correcting the matter. Very happy that we decided to get the insurance coverage for situations such as this.

Was fast with my claim and new phone the next day!! Excellent customer service and couldn’t have been any happier with the support staff!! Thanks for the quick response and turnaround to my new device. Keep up the great work and your staff should be rewarded!!??

Y'all did a very good job. It was fast and to the point. When I called I had just lost my phone for the second time in a month. They made a bad experience easy to resolve. Thank you for the fast delivery.

Received my phone fast with no hassles or disagreements and everything was there to send old phone back so it was simple and fast. My only complaint was for someone like me that has been paying for insurance for 3 year with no claims it should have been cheaper deductible than someone that has had claims.

It was handled quickly and efficiently. Everyone was very nice. The replacement phone arrived the next day and now it is working great. I was sent everything necessary to mail back old phone, including the “postage paid” sticker. I can’t think of anything else to say except I’m glad I had the insurance.

The service was fine. I spoke with an agent and told them my issue with the device. They sent me another device timely. I was able to get back in service within a few days. I received the package to return my broken device which was very good. I didn't have to find one myself.

Service was great. I liked how they resolved my issue in a fast manner. They sent my replacement right away. Easy instructions for my setup followed by easy mail back instructions. Customer service was very professional as well answering any questions I had.

From the beginning your staff was courteous, patient and professional as well as helping me through every step. I was very impressed with their knowledge and felt assured the whole time that the issue would be solved. I was very very satisfied and pleasantly surprised. They were all outstanding. Thank you so much for a wonderful experience!

Staff at ATT store just so helpful!! My replacement phone was overnighted. It was a painless experience!! It is really a shock to have an inoperable phone so pleased to be up and running so quickly!! I am so happy to have had phone insurance. You never know when an unexpected phone disaster can occur!!

Great job on the replacement of my damaged phone. Shipped quickly, easy transfer and setup. Easy online filing of the claim with no problems with the claim. Wished I had used it earlier and would not have fought with a broken screen and camera lens. Great Job Asurion!!!!

My most recent time speaking with an agent at Asurion was very helpful. A couple of the Reps I do think more training after being on the phone with them for over 2 hrs. and they still could not find out how to do something to fix my phone, I would hope they would reach out to the next level. In my case they did not and I had to physically go in person to an Apple store and was told I would have a 2 hour wait there, this is got to be fixed.

Phone came in quickly, got new phone set up easily with no issues. Customer service was very helpful. Satisfied with all the help given to my daughter when having to change phones. Teaching her to adult is a difficult task at times.

Was fast and easy. Thanks so much! And the consultant who helped me activate the phone was awesome. She was very kind and helpful and we both had a good laugh. Thank you Asurion for making this a great experience.

LaTonya took wonderful care of us! It was a really great experience! She called us back to make sure our phone was working properly after updates were completed. She was very patient and attentive. Superior service! Thank you!

My son's phone had an issue with the camera and we put in the claim. The phone was sent to us the next day and he was able to use it almost immediately! It was well worth the insurance. Thank you for making the claim process easy to follow and the replacement so quick.

I lost my phone at an amusement park while on vacation. I got a replacement phone the very next day. I had trouble recovering all my stuff from iTunes. A helpful customer service lady helped get the new phone up and going. Thank you for the pleasant experience.

You replaced my phone when the battery wouldn’t hold its charge. Thank you! You were quick and efficient! The new phone was delivered to my doorstep within less than 24 hours. The transition of all my information from one phone to the next was extremely easy. Your help was very much appreciated! Thank you again!

I had to drive across the Missouri Ocean (normally a river, now flooding has made it an ocean.) to Nebraska City, NE to go to the local Verizon - Vista store. I then had to wait for a replacement Pixel and everything went better than the rest of my life, so everything is good.

At 1st I was frustrated having to put in a claim. Asurion on change that though, great customer service, super fast shipping, made the whole process very easy, stood behind the product and with us while we set up our new device. Teen daughter was so impressed with the super fast shipping. Highly recommend.

Complete satisfaction with the process, and the speed of resolution. The claim was easy to submit and the new tablet was delivered the next day. I could not have asked for any better service that what I received and the service I have received in the past.

I was able to easily and quickly start a claim and received my phone within 24 hours. No assistance was needed. The process was easy and I knew what to expect when I received my phone. Thank you for the quick service!

Everything went as smoothly as possible. I got my phone and case within 36 hours of starting my claim. Everything I needed, down to the tape to reseal the box with the broken phone, were provided to me. AT&T customer service got everything transferred to the new device within the hour of me receiving the phone.

I have used Asurion multiple times for insurance claims and I have always done a great job… I would highly recommend using them for your mobile device insurance. I have been a part of their program for the past 15 years and have had no regrets.

Service was good until I added my address and it defaulted to resubmit a new claim and I was instructed to call on to file it instead of by email. That call too 30 minutes while I was at work and I got very frustrated with the 2-day delay. The operator understood and gave me an upgraded device, which is awesome! I would recommend your service!

Making the claim was very easy and even though they said my watch was on backorder, I still got it 2 days later! The price is steep but if that is the cost to replace, then at least I got great service!

I had a great experience utilizing Asurion. The help desk technician for the App was very knowledgeable and we ensure all the photos, text, contacts from the old device were transfer over to the new phone. I am very pleased with Asurion.

Really helpful phone support walked me through the process. Replaced my old phone with a quality refurb. Was able to set up my replacement phone from home and transfer pretty much everything. Thanks for the great help!

Very efficient customer service, everyone I talked to was helpful. I would recommend the insurance coverage that we have on our phones, we have had two claims in the last few years and both were taken care of in a timely manner.

I lost my phone on a river trip... in the river so no chance of locating. I called the next day, was helped with such ease, and had a replacement within 2 days! So easy and fast... I will ALWAYS keep my phone insurance! Hahaha, Thank you for keeping me connected!

After all said and done they help me out tremendously. I got my phone fairly quick and was very happy with the wait and information given. I lost my phone in the beginning of the month and got it like the next week.

My experience with Asurion was perfect. The assistant was courteous, friendly and knowledgeable of what I needed. Supplies for replacement were sent immediately and Verizon assisted me in setting up my new equipment. Very satisfied with my service on both ends. Thank you.

Very satisfactory. The phone came quickly and in good condition and I was able to be up and running within the day. The instruction to return it was also very clear. I was contacted by the carrier to get all the necessary info off my old phone and on to the new one.

The service was great! Did not expect my replacement so soon. It was deliver... within hours and I had it the next day! I am very please and will recommend the insurance to friends. If I buy a new phone or iPad I will make sure it's cover by Asurion.

It was easy and quick. Thank you for the ease and fast replacement. I was only out of a phone for a day and a half. I was out of town and you still got my phone to me without any hassle. I would recommend everyone keep insurance on their phone.

Actual took the time to listen & the process was fast. The only problem they were requesting damage phone to be return. The phone was not damaged, it was lost and stolen. That day I retract my path nothing found.

The replacement Galaxy Note 8 arrived the next day as promised and the call to assist with data transfer came during the scheduled time slot and the transfer went very easily. All of the AT&T and Asurion folks we spoke with were very helpful and professional. Can't ask for better service. Thank you!

Thought I would have to upgrade phone, but placed a claim on Tuesday, battery not holding a charge. No questions asked, a Replacement phone was ordered and delivered on Thursday! Replaced with same make and model of phone. Great service!

Transaction worked flawlessly, from the first contact until the new phone was delivered there were no glitches or concerns on my part. It was a job well done by the Asurion organization. Thanks for your efforts. I will be recommending your coverage to my friends.

Dealing with AT&T is never a pleasure but once I got to Asurion life was much better. They did everything they needed to do in a timely manner. My only complaint is about the replacement phone model, s7 Edge, I do not like the screen at all! Wish I had other options.

Verizon. My husband and I both dropped our phones in the river during Memorial Day, and I'm sure that it looked weird to Asurion to have to replace two phones at once. They handled the situation and got us communicating again very quickly!

We were very pleased. I received the phone much sooner than I thought it would be here. The young lady I talked to with your customer service was very pleasant, knowledgeable and understanding. Thank you! There is not much more than I can say. We have no complaints.

I was happy to replace my daughter's phone, even though it took longer than what I was told and it was a little more complicated than before, to get a replacement, especially when you're at work and you're not allow to use your phone, or don't have access to a copy machine.

Everyone was nice and professional. Had the new phone the next day (fast) and that was even after having to provide the paperwork needed to complete the order. Thanks for such good service and I made sure that I had your insurance for this phone as well.

Quick and easy claims process with even quicker replacement. The phone operator was kind and professional and made things very easy and user-friendly. The claim process was very simple and I appreciate the quick shipment of the replacement phone.

We had a phone lock up and could not get resolved. We were able to get a replacement the next day and get functional within 24 hours!!! I would highly recommend Asurion for my friends that buy cell phones. Great support! Thanks, Tim

AT&T. Would definitely recommend Asurion! Online claim system is very user friendly. New phone shipped to me in just a few days and the exchange and set up process for the new phone was very easy and the customer support was great.

AT&T. Great experience. The representative spent a great deal of time helping with troubleshooting the problem. When placed on hold she always dropped back into the call to give me an update versus leaving me on hold to wonder what was going on. Great experience.

The process was quick and easy. I had my new phone the next day and sent the damaged one back in the box with the postage supplied! It also helped that they included a sleeve for the phone as well as a strip of tape to seal the box!

AT&T. They were very fast at getting us our new phone!!! It was really important to us to get my husband the phone so he can get back to having contact with the people he contacts daily. I would definitely recommend to a friend and can't get over how fast the service was. Thank you!!

Verizon. Awesome customer service. Got my new phone the next day. So happy I bought the insurance. I would strongly recommend getting the insurance. It's worth the 11.00 a month. It's the second phone they replaced in a two year period. It saved me thousands of dollars.

Doing everything online made it very easy. I submitted my request for replacement of my broken iPad later in the afternoon one day and got a new iPad the next morning with a return mailer for returning the broken iPad. That was amazing! Asurion delivered great service. I would highly recommend them to anyone.

Outstanding, understanding, considerate, knowledgeable representative. Enjoyed talking to and quickly resolved my issues. Transferred me to the appropriate next individual for a prompt courteous resolution to my issues. Asurion was very knowledgeable about my situation and accommodating as well, overall outstanding customer experience!

AT&T. Very happy, your service was excellent. Can't believe the description on this experience has to be 200 min or it won't take it. The gentlemen that helped me, stayed on the line and had all the patience in the world to help me complete the job!

AT&T. My experience with Asurion was a good one. Shipping for the replacement phone was very fast! The instructions to make the return were clear and easy to follow. I will use Asurion online in the future for any replacements or phone issues.

AT&T. Happy to say that I had a great experience!! Within a few weeks of each other, both of my sons had something happen to their phone and watch. They both had their devices back in hand within days!! Very prompt service!! I did have to fill out and send in paperwork to prove I was myself, which was a bit of an nuisance, but since both claims were so close to each other, I appreciate the checking to make sure a fraudulent act wasn’t occurring. Thank you!

Online attempt to make claim failed due to Asurion’s website being unable to permit me to complete claim. Then, I phoned and got a man who provided outstanding assistance and promptly completed claim! He made up for the terrible online system you have.

I was so pleased at how easy claim was to fill out and when I called to switch the man was so helpful made it a breeze to switch devices! Great customer care! So helpful and gave me step by step instructions over the phone I’ve never had such an easy experience with changing phones. I would definitely recommend the Asurion to friends and family. Really surprised me how easy it is now usually I would of put that of till the very last second but I’m so happy I called immediately after my phone cracking incident. My son also just recently cracked his so now I know it’s going to be a pleasing experience to switch his device as well.

I got a brand new phone and I am sooooo satisfied! Thank God for insurance. The process was quick and very easy. Everything can be done online. I received my phone in 2 days. The price was even better. It was definitely well worth the investment.

Overall very easy to get in contact with and fix every issue with my phone! So glad I was able to use this! Would recommend to anyone who has insurance. :) Steven who fixed my phone in the house was great as well as everyone who helped me on the phone to even the person who helped me get my next phone through insurance! Well worth it.

A quick and easy, painless process! I received my replacement device in less than 24 hrs with no hassles! Easy setup and easy to get help if you need it. Directions are easy to follow. Definitely recommend getting insurance whenever you get a phone!

Great customer service. Made replacement quick and easy. Call failed and customer service tech called back. Very satisfied. The tech made the whole process easy and straightforward. Wait time was at a minimum. Very easy process. Worth the investment. Five stars.

I am very satisfied with the customer service and quick response to my issue at hand. Very helpful and friendly. Always very quick to take care of everything as soon as possible. Thank you. I will definitely recommend them to my friends and family.

This process resulted in an easy and prompt replacement of my grandson‘s phone. It was not a hassle, but an altogether pleasant experience. The claim process and navigation of the website were presented in a very usable format. I appreciated the ease of the claim process.

Asurion makes the process easy! Everything is seamless and fast. I have a family plan and have used this a few times in the past, all with the same, simple process. Very consistent process. So glad I have this insurance!!

Phone was smashed in a skateboard accident. New phone arrived in 24hr. Website is very user-friendly. Old phone was placed in the back and new label was placed on the box. Phone was returned in less than 2 days.

It was super easy to replace our son's stolen phone, even from out of the country! We called to report the phone having been stolen and within less than a week, a replacement was in our mailbox. We received great customer service too. Thank you, Asurion.

When my phone started to malfunction I contacted AT&T and was given the contact information to initiate a claim. Within 48 hours I had a replacement phone delivered to my home and up and running. Although this appears to be a refurbished phone rather than a new one, it is a step up from my original phone in GB capacity. Everyone I spoke with during the claims process was extremely helpful and courteous. A very good experience.

From start to finish, I was thoroughly impressed with my experience. I have and always will carry protection for my devices, as "life happens... it's not if, it's when". Since the beginning, it's been Asurion. This has by far been the easiest claim I've ever done. Everything was online, took less than 10 mins, went smoothly, and once again things are copacetic. Thank you for everything, your knowledge as well as your know-how shows in how veritably easy the process has evolved into. Hats off to you along with a million thank yous.

Asurion was fast and professional in helping me with my claim after I cracked the screen of my Galaxy S9. I was able to schedule the repair for the next day and a technician came to my house. Ran into some problems during the repair so I ended up having to replace it but my new phone arrived the next day before lunch. The whole claim process was super easy and resolved quickly.

I do not know what I would have done without them. I had my phone for only three months before it was damaged. Customer service was quick, accurate, and professional. I received my phone within 2 days. All of my questions were answered and I am satisfied with my experience. This is a great company to have on your side when accidents happen.

First, I replaced my phone screen on the iPhone X three times in 65 days at a cost of $184 each time - without insurance. So, for the XS max I decided to go with insurance, as they say screen replacement is only $29. Then, my SCREEN is fine, but the back of the phone cracks (as it is glass for wireless charging) ... and Asurion tells me it's a FULL PHONE replacement for $199. Begrudgingly, I pay the $199 and a phone shows up the next day on schedule. The claim process is easy. The phone they shipped me is broken out of the box.

Phone arrived in a timely manner and the AT&T representative at the local branch provided excellent service in setting up the new replacement phone [complicated process unless doing this all the time] and cleaning old phone of data prior to return.