Asurion Reviews

Your techs were unable to activate the replacement phone so I had to go the Verizon store to have it done. After several days it finally got all memory and apps back, by working it myself. Thank you for your concern on this matter. The phone is working properly now.

Broke screen. Didn't make my telephone anymore. I was given a replacement telephone comparable with mine. I received it the next day. Got help to set up the new telephone. It works great and operates same as the old telephone. I paid a small amount for the replacement. Very pleased! I would recommend this insurance for your telephone.

Filed my claim. Paid my deductible. Replacement phone was in my hands the very next day! How can you beat that? Perhaps no deductible, but then Asurion might not exist if that were the case. Phone arrived in a plain Jane white box, but there wasn't a single scratch on it so I'll call it as good as new!

Called when my son broke his phone, first lady I talked to had a little complication on finding which phone was to be replaced, so after calling Verizon to determine what type of phone we had the guy I talked to worked through it with no hesitation. Very happy with turnaround time and ease of dealing.

We had a small phone that was lost and called to replace the phone. They sent us a Sonim XP5S for service members and police and fire tactical use! It is not comparable to the phone we lost and they will not take this police phone back! Who wants this horrible phone?

The online process was very easy to work through and the service/delivery of replacement phone was very quick. I am completely satisfied. The co-payment price was also reasonable. Having this Insurance saved me a lot of money it was definitely worth it. I had no issues with this insurance company.

My experience was flawless. I struggled to get the process started online. But, I called and CSR was fantastic to work with! The process was easy and I received my new phone very, very quickly! Grateful and impressed! Continuing to have the services of Asurion: an absolute no-brainer! If every company I work with was as swift and excellent, my life as a consumer would be heavenly!

Due to damage, my phone needed to be replaced. The customer service rep was very helpful and described the process well. I was easily able to submit an online claim and I received my replacement phone within a few days. Also received ongoing email confirmation, confirming my claim and tracking the delivery of my replacement phone.

WiFi box replaced. The instructions included were not as clear as they could be. When I called the toll free number they wanted the phone number of the wifi which I didn't know so I had to hang up and try again. Once I had correct number I called again and was told it was a Verizon problem and had to call Verizon. I felt like I was getting the runaround. In the end Verizon got my wifi working.

Great job replacing my phone with an upgrade. Everything was perfect, good customer service from your Ann street store in Montgomery, AL. The lady who helped me was able to retrieve all of my information from my antiquated Samsung glide/slide phone and transfer it to my new Android upgrade. Thanks for replacing my case, and chargers as well.

I walked in the Rochester NY Verizon store. As I walked in was greeted by a young women telling me someone would be with me shortly and it was short. Some young man came to me and asked if he can assist me and I proceeded to show him my phone screen. He looked up the account and said we have insurance on it so he wrote my claim up and summited it. He was pleasant and explained everything what was going to happen. I’m very satisfied. Thank you.

I wasn't put on hold, the employee was super nice and professional. I was helped right away and I got my device quick and easy, no hassle. I expected the process to be aggravating but it wasn't at all. I would definitely use this company again and will recommend to any friends. Thank you!

On the evening of March 16, 2018 my Nexus 5 died - one month before my 2 year telephone contract was up and I waited five days for a replacement phone after a credit card payment of $32.00. Two and a half months later the replacement phone, LG4 (no longer manufactured; had to search around for a case) also died. I tried to call but could not wait on the line so I went to Telus for a new phone because I did not want to be 5 days without a phone again. Finally, yesterday, I was able to speak with an Asurion agent who understood that I should be compensated with a replacement phone but she said to verify whether my account was suspended.

I have no complaints, they were quick, and very informative on what the process was. I was able to get a new phone in 24 hours and they made it easy to return my broken phone. I received confirmation within 3 days of sending my broken phone back. I was pleased with the experience.

Three different Asurion reps over several days were extremely patient and helpful with this old man trying to transfer pictures, etc from damaged phone to new phone. Exceptional help from everyone. It was especially difficult to get final transfer so rep helped me use old phone and new phone simultaneously to complete. I was slow; he was great and very patient.

Thanks to Brinkley, Bobby and Kyle at the Verizon store, Holly Springs, NC, we discovered that my speakers were coated in chocolate! Then I remembered something. The week before, I left my phone and an open bag of chocolate covered raisins in my hot car. The chocolate melted and coated the speakers of my phone. That muffled the rings of people calling me. After a week, I suspected my ringer was broken. I went to the Verizon store. We tried picking out and brushing off the hardened chocolate. We gave up and submitted the claim. My new phone was delivered the very next day. I am very satisfied. Thank you.

It was a good experience. The first phone they sent me would drop calls in places that had never happened, so they sent me another phone. I didn't return the first one in the normal time, because I was making sure it was not working properly. Second one is good so far.

I was very pleased with the service and how fast I got it the next day, thanks. It was Easy to set up my and getting my picture and important information. My phone is working good, thank you for your quick response and will always want you to have your service.

I can't help feeling a little bit screwed whenever I have to deal with insurance. So I pay around $35 per month for the privilege of paying $199 for a new phone if our screen breaks. What a deal. Too bad they couldn't just repair the screen for a reasonable price and not have to pay something every month that I don't want to use.

I received the Asurion Warranty service as part of my AOL subscription. When my laptop failed (screen would go blank even though it would not power off), I sent it in. I had already done all the standard testing including reloading the op-sys multiple times... I provided all that documentation when I sent it in. They did as they always do and reloaded the Op-sys (Win10) and sent it back to me (obviously without testing or they would have found the same thing I did- it failed within minutes of starting it up). I had to send it back... ultimately 4 more times after talking with supervisors, etc. 2 more times, they simply reloaded the op-sys (again!!) and sent it back!!

I have three kids with phones so I've used my insurance to replace phones many times. It is always a fast and simple process. Even if a phone gets broken over the weekend, I can still count on it arriving in just one or two days at the most. I would definitely recommend Asurion insurance for today's high priced smartphones.

Great experience. My new phone was delivered the next day. I got a little confused about turning off "find my iPhone". I made sure it was turned off on the phone I was sending back. But I got a email when you received the phone asking me to turn off "find my iPhone" again. So I went into my new phone and turned it off. Actually this made me remember it and I am going to turn it back on now. Thanks.

Love that my replacement phone got here the next day. I am pleased with how the customer service representative took the time to try to locate my phone that was taken. The only downside is my phone has begun having issues with the speaker and I don't know if it's Asurion's responsibility since the phone they sent is refurbished or Verizon's issue.

The first replacement phone arrived but ended up having even more issues than the damaged one I was replacing. I contacted Asurion immediately and their team took me through some troubleshooting but we’re not able to solve. They promptly sent another phone out and it has been working ever since. Thanks Asurion.

We had a wonderful experience with Asurion. Although the first replacement device came damaged, Asurion was very quick to help us receive another in a timely manner! Asurion has wonderful customer service and we are thankful to have insured our device. We would definitely recommend Asurion to others for device protection!

Everything went very smoothly from my first contact to the end. Couldn't have asked for anything to go any better. Asurion was very helpful when I had questions and very quick to replace my phone. Very happy with my replacement phone and with the assistance in getting it set up too! 5 Stars to Asurion!

Insurance is needed when you have teenagers with phones. The replacement of damaged phone was easy and fast. The staff were great to work with and to resolve the issue. Instructions for returning the phone were easy to follow. Thank you for providing a customer friendly experience. Rare these days.

My phone was broken in a wreck. I literally had my new phone in hand the next day!!! Awesome service and excellent customer support!! I would highly recommend their policy to anyone! Their terms are exactly as promised. Plus they give you a self return box for your old phone.

My phone had to be replaced and I was stressed about how long it would take. Turns out I had nothing to worry about. I paid the co-pay and 24 hours later I had a replacement phone in my hand. It was quite painless and very efficient. If I ever need to use Asurion again, I will without hesitation.

Asurion has been incredible to work with. My kids have cracked or lost several iPads and iPhones and Asurion has replaced each with overnight speed. The website process is incredibly quick and easy. It really is worth the cost of insurance on each device when dealing with a company like Asurion.

I had a 24 hour turnaround in receiving a phone. The staff was very helpful to me in getting a replacement phone based on my occupation. They made it simple and fast, plus transferred all my information to the replacement phone the following day. The staff at the Minocqua location are all very friendly and helpful.

I would definitely recommend Asurion to all my family and friends. Nothing better than protection on your phone and fast and prompt service. New product arrived within 24 hours.

Good experience overall. However I still had to pay for the screen repair that didn’t solve the problem. Then I was asked to get a replacement phone. That’s fine but I still had to pay for the screen repair. Please refund that payment. All I ask is just to be whole.

Filing a claim and receiving the replacement device was quick and easy. I received the replacement device the day after I filed the claim. I was pleasantly surprised. Returning the damaged device was very easy as what was needed for shipment was included with the replacement device. The monthly fee for mobile protection is worth it.

I bought a TV (Broken 55" Sharp 4k UHD Smart TV) during Black Friday last year 11/29/17 for around $298. I was highly encouraged to get the replacement plan through Walmart which is Asurion and was told that the plan covered accidents as well as manufacturer defects, so I bought it. Flash forward to approx 3 weeks ago, my sisters dog jumps up on my entertainment center and knocks down my television which subsequently broke the screen. So I contact Asurion and am told that my warranty does not cover accidental damage. I would have never bought Asurion's product had I been informed that they did not cover accidental damage, and I could not have known unless I read the very small print in the pamphlet that comes with the plan (after purchase).

Wish it wouldn't have broke... but when my phone screen was beyond repair Asurion came thru in a big way! Great service, good price! Worth it! Received my replacement at my house within a very short period... 2-3 days later. Customer service was excellent and responsive to my needs. It was also easy to submit the claim online or over the phone.

It was great. You know I wasn’t feeling great. Glad I have a insurance. Because I couldn’t sleep at night. It was a expensive phone. I am so thankful and grateful for your service. In conclusion people should have insurance no matter how much. It will pay you off. I like the when I opened it. There was a voice it says like “hello”.

The first phone you sent was no good so I was a bit skeptical as to how it was gonna be, but you shipped a new phone right away and I had it the next day. Everything turned out fine so I am very happy with the experience. I would recommend this service to friends and family and will continue to use this service. Thank you very much.

The shipping was fast and easy. I got my phone in 2 days like it said. The phone was brand new and easy to set up. I would most definitely make another claim with this company again. Highly recommended to anyone with a broken phone. Mine was cracked front and back and they took very good care of replacing it. Highly recommended. Thank you.

The glass on my son’s phone broke. Called Asurion and filed a claim. Very easy. Man at house within 48 hours. Very professional and efficient. He replaced glass and guaranteed glass. Shortly thereafter, the phone stopped working. Apple examined the phone. Apple said moisture had seeped in under the glass. I called Asurion immediately. I expected the glass man to return. He did not. Asurion said the phone had to be sent in and replaced. The process scared me but Asurion sent packaging and tracked old phone and new phone. Definitely recommend.

Easy getting replacement for broken phone and returning it. Did everything online and didn't have to call and talked to anyone. Got the replacement phone in a couple days and was able to switch over. Received emails in a timely manner. Have had to do this in the past and it has always been a simple process with uploading the picture to receiving the new phone never a hassle.

I am so dissatisfied with this service. I made an insurance claim, ended up not needing the phone because mine began working again. Call to advise them I will be sending back the phone. The lady said it was fine and wouldn’t charge me (which I knew was a lie). I send back the original phone immediately after it was received, didn’t even open the phone. Obviously they charged me so I called to see what’s up. I’ve been calling Asurion non stop and they tell me they received it weeks ago and that my refund is in process. I call AT&T and they say they never received the phone... Long story short, every time I call Asurion and AT&T they give me different info. Now they tell me that I sent back the wrong phone... I sent the one you sent me that was NEVER Touched! Never used this service in 2 years and now they want to play these games?!! This is ridiculous!

My i-Phone was damaged to a point of no repair. The techs at You Break We Fix assessed the situation and within minutes had a claim filed with Asurion. I required a replacement and was shipped one literally within a day or two. Although the phone was previously used I was unable to tell the difference from a brand new one. GREAT JOB ASURION!!

I lost my cell phone the replacement and set-up experience was very good. I am noticing however that my battery in the replacement phone does not hold a charge for very long. Could you make a referral for me to contact the proper people to discuss? I would appreciate the referral.

My Don's phone was accidentally dropped and the screen was broken. Soon after the phone could be dialed but he could not hear the callers nor could the callers hear him. You provided a replacement phone very promptly after J called in the claim. Your company provided very good instructions with the device and return package as well. Thank you for great service.

Got the new one quickly was able to get back with a phone asap. I at this time of my life need one. Thank you for being professional. I have been doing business with this company for a long time. My new phone has been doing just fine so think I'm back on track, which makes my life easier.

All I had to do is call in & a form was sent to me by email. I filled it out and returned it & next day or so I received my new phone. It was just that SIMPLE!!! Now I have a new phone without those big cracks across the screen.

Excellent experience. Pain free & no hassle. Pleasant representative. Received replacement phone quickly & was easily activated. Even included a postage paid envelope to return the damaged device. Only difficulty I had was removing the battery from my damaged device before mailing back. Would definitely recommend Asurion insurance to others.

We had a very good experience in replacing my granddaughter's cell phone. The agent was very knowledgeable and helpful in walking us through the process of receiving another phone. I am glad we took out the insurance and did not have to buy another phone. I would recommend this and have recommended this service to friends and family.

I accidentally let my phone go through an entire wash cycle. It was completely non-functional, so I started the procedure to get the phone replaced. Within a week, I had a replacement phone in-hand and had sent my non-functional phone back. Couldn't be happier with the service and how easy it was to replace my phone.

Thank you for professional way of taking care of my mom's Internet issue. She's 81 and not as careful as she use to be... The transaction was very quick and she has her Internet back... Which made me happy... Thank you again.

Had an incident with my iPhone SE. Asurion handled my issue with professionalism and timeliness. Replacement phone works like new. Overall well pleased with the service provided by Asurion. Thank you! That’s all I have to say.

Very good customer service!!! My iPad Pro was broken and I filed and I had my device within 72 hours!!! Great!!! Very happy with the service you provide. I will keep working with your company!!! Have a nice day!!

You guys were right on time, my wife thanks you very much. She was very upset not having a phone, but your company came through with flying colors. The whole process was fast and very easy, you all make using the service very simple. Hopefully, we will not be having any problems with her new phone. Thank you.

Thrilled that I was able to replace my tablet so quickly and easily. With such a small deductible. Thanks Asurion!! The tablet came promptly and the return packaging was simple. I went from heartbreak to joy and barely had any downtime. Sadly my tablet was only 2 days old when it met its demise.

I was pleased and highly impressed with the service in replacing my phone. It was done expeditiously with professionalism and sensitivity. Keep up the good work. Thank you for being there. I loved not having to be harassed or having to find the phone information; you had all the details. The process was simple as well as the communication kept me informed.

Phone was dropped on highway and run over many times over a course of several hours. It was just pieces of glass when we saw it. Destroyed. You are demanding return of phone are charge me $300. I suggest you go get the pieces on Highway A1A in Jacksonville, FL.

The Asurion claim was very easy to complete, except for a glitch in their webpage that would freeze my entries the day I tried; however, once I completed the form and submitted, my claim was processed without delays and I got a new phone within 24 hours! They were extremely responsive to every communication and provided a great service.

Screen was a complete loss, nothing could be seen on the screen regardless of how you tried to look at it. Contacted Asurion, requested device replacement... device was replaced and the replacement showed up in good working order. Was seamless transition from one to the other. Was an easy process with little to no hassle, would recommend to others.

Thank you for your help through the process of filing for cell phone replacement - you helped ease me through a stressful situation after the loss and made everything seem to go seamless! I was happily pleased by how quickly we got the new cell phone! My husband took it into Verizon and had it up and working for him in under 24 hrs! Thanks!

Phone is good but I wish it wasn't a refurbished one. I don't know where this phone comes from, they look new but this came on a single white box with no name and nothing and the charger and cable are not Apple brand. On the other side quick delivery, saved me of being without a phone for longer.

Asurion was on the spot when I needed to have my phone replaced. The service was efficient and the agent was friendly. My replacement model was actually an upgraded and newer phone, since my phone was no longer in stock. I was very pleased.

Son had water damage to the phone. We went into one of the locations, called the number given to us, and within 48 Hours of phone was delivered to him. We ship the other phone back as instructed. All is well. Been with Verizon for 4 years and that's switch that I could have ever made. Will refer them to my friends and family.

The process was easy and fast! Couldn’t have been easier! I was very pleased. I received my new phone the next day and was given a return mailer in case the old phone was found so I could send it to them. (It was found a few weeks later and I was able to return it at no cost to me.)

Did a claim online, and got a phone the very next day. This is unfortunately my second claim, but it was a very satisfying and easy both times dealing with Asurion. Keep up the great work. I will keep my Asurion insurance for as long as I own a cell phone.

Phone came quickly. Perfect replacement. Easy to set up and transfer. All is well that ends well. Your prepared mailed was just the right size. My part of the return was easy. Thank you Asurion! I am happy with my insurance and thankful for your service! I hope I do not need you again but you are the best! Thank you!

The representative was a great help with resolving my problem... I had a great experience and everything was received just as expected. She was extremely courteous and very knowledgeable about all of my options. She not only explained everything in great detail, but she even helped me decide how to proceed with my claim. It's always nice to have someone that seems to care about their customers.

You did a great job in responding to my need to replace my cellphone in a timely manner. Thank you for your speedy services. I was happy with the way I was able to return my broken cellphone through the mail, that was very helpful to me. I will use your services again in the future if the need should arrive.

Experience was easy and fast. I was happy with the speed the phone was replaced. People don't want to be without their phones for a long time. The return of the phone was also easy. I also appreciated the email information about the damaged phone being received. I like that my 4 years of insurance was not wasted.

My phone was stolen while I was at a bookstore. I called the police first and then Asurion. They helped me with erasing the phone and making sure no one could use it. It's very scary knowing someone has all your information and credit cards. However, the call took only a few minutes and I received my replacement smartphone the very next day. No hassles. No questions, just good customer service.

Simple application process. Answers to questions readily available. Quick shipping which is what everyone wishes for. Would recommend as your phone insurance plan. One thing to improve -- the claim process doesn't really have a backtrack option if you wanted to check what you said the page before. You have to start a new claim or just be okay with not remembering everything you typed. Overall, great experience.

Hated having to use the extended warranty but it couldn't have been easier. The new phone was at worst gently used but it looked practically brand new. The replacement phone arrived quickly and I just popped my cracked, bent phone in the provided mailer. Done. Asurion provided pretty clear and easy instructions about the process. It was hassle free for me so you shouldn't have any problems either.

Was very fast and easy to deal with. They replaced my phone quickly. No hassle and no boring paperwork. Customer service was awesome. They answered all my questions fast and knew what to do to keep me calm and worry free. TY so much for the help. It's good to know we got someone on our side when we need help.

My son lost his phone and the replacement we received was easy and quick. We just made one phone call and I was able to talk to someone I understood and get my claim started and completed in one call. Thank you so much for your help with this claim and sending the new phone so quickly. My son and I are very happy with the new phone.

The service in replacing my lost phone was great. I was surprised to see a charger and cord in the package. I was also surprised to see a belt holder in the package. Regretfully it was for a smaller phone. Thanks.

The whole process was easy from start to finish. From the second my son's phone broke, to ordering and paying for the replacement device, to getting all of his settings switched to sending the old one in. I was notified on all shipping statuses and my son's phone so good as new! It was simple, fast and affordable.

Insurance claim was zero hassle. Great option for when your phone goes on the fritz. My phone had basically stopped allowing apps to function. I just went online, signed in, filled out the form and my new phone was on the way. Only trouble was figuring out that Diamond Wireless had turned into Asurion.

My phone broke and was covered, but submitting a claim was near impossible because their website would not load. I tried uploading my documents multiple times on multiple servers and computers, and even the "live chat with a representative" failed. The website would not load, or would not upload my documents. Finally I had to call, and the customer service was wonderful - I spoke with someone very patient and helpful. However, without fax I now have to print everything and bring it to my wireless provider for them to fax. They did expedite my claim, but I would not recommend using this insurance company for phones because filing is a headache.

I paid 149.00 to replace my damaged phone. The overnight express was awesome. But I discovered my home button not pressing properly. Like a cushion under it. And not on all calls but several. So far it would sound like a loud horn in our conversation. One lady thought a fire truck was passing. No it’s my phone. Not all calls but some. It’s happened several times. The speaker vibrates at my ear. So, Asurion wanted to charge me 149.00 again to replace a damaged phone they sent me. Few weeks later I call back. She wanted to do a factory reset right then & kept trying to reset my phone. Why all this? The home button ain’t going to press properly by a reset! The busted speaker ain’t going to work better by a reset! I gave up. I’m stuck with my damaged Verizon Asurion phone they sent me. Same issues I’m having with Verizon on my sisters phone they sent. Their sending out damaged refurbished phones. So not fair as much as we spend monthly.

Fortunately or unfortunately I've had to use your service twice. In the grand scheme of things with cell phones having not been on the market even half a decade is a reasonably short time. The inter process Asurion has created are painless to customers, yet, quite complex internally for sure. Received phone in less than 24/hrs and the peace of my outlays any residual monthly cost. As we enter the era where phones hold higher priority to wallets and purses Asurion is the best and will be the only insurer me or my family trust in. Thank you Asurion, from the highest paid to the lowest, you all make a difference in your customers' lives and there is no price value associated to this. You're all equal to me!!

Good service. I got quick replacement of my damaged phone and credit for the return of the bad phone. I would recommend Asurion to anyone seeking cell phone insurance. I got quick service at my local Verizon store and found the technicians there to be well versed in how to handle my account.

I contacted Asurion about a cracked screen on S8 plus, and was told that I could either wait for about 2 weeks, three weeks at the longest, and then pay 29 dollars and they would, at that time, have the ability to replace the screen. I made a claim and waited, and finally called them back after almost two months, to see why I hadn't been contacted yet. I was promptly told they had no idea if they would ever be able to repair the screen, and that I had one day left to complete the claim or they will close it.

This was the first time I had to make a claim in the 10+ years we've had cell phones. I was convinced it was going to be a painful process! It wasn't! I'm so happy to say it was a great experience and I received my replacement phone in just a couple of days!! Thank you!

My phone had a cracked screen, but still worked fine. I filed a claim with Asurion to fix the screen. They offered me a few different options including replacing the phone, upgrading the phone or just replacing the screen. I opted screen repair since it was working just fine and it was the most cost effective. I was told that there was only a few places that Asurion used to fix screens for their customers. They recommended one place in Maple Grove. This place was called UBreakIFix and it was about 20 miles away from my home. They said it would take approximately an hour to fix the phone and they would charge me on my next month's bill.

I have an iPhone X 64g in Silver. It was stolen while I was at the Beach. I filed a claim the next Monday. I was told my phone was on back order AND they would not give me a Temp phone until mine came in. I went to Sprint with the same issue, nothing they could do. I made repeated calls to no avail as a solution. Today I went online to their Chat, the guy I chatted with gave me an option no one else would. My same phone only in a different color. PLUS I still had to pay the $275. They DO NOT care about their Customer. I wish there was another alternative.

My phone was picked up by a stranger. The police brought my phone back to me. Surprise- my wallet case still had my debit card and ID. Unfortunately, the phone was totally CRUSHED! I called and received it the next day! I didn’t expect it would be so easy. Seriously, thanks!

Service was fast and I was very happy. I would definitely use the service again and would recommend your company to others. Everything worked as should and I believe the cost is worth having the insurance. The return of our current phone was also an easy affair. I plan on keeping the service for some time to come.

Your team was very helpful and knowledgeable and very courteous and they helped me in a great way. I had to send back the phone twice because the first new one when I got it did not work so they sent me a second one and that works very good. Thank you.

I was pleased that we received a phone in a fair amount of time, but this was his business phone and he really needed it sooner than when we received it. The phone isn't as durable as his old phone was, but it works. Thank you.

Replacement process was Very quick and easy to complete. Our phone arrived in literally no time and we were back on track. I've carried insurance with Asurion for years, I just wish that my monthly insurance payment made took off of the deductible for replacement. I've paid the insurance for many years and only had two replacements. The peace of mind is nice, just knowing if an accident does happen there is still an option.

Had my brand new phone for 6 days and cracked the screen in the rarest of rare occasions. Contacted your company and your customer service helped immediately. Shipped out the phone within a couple of days, super easy instructions to set up new phone and send back broken one. A+. Thank you.

I ran over my phone and immediately called Asurion for a replacement. They explained what I would need to do upon receipt of the replacement. I paid my deductible and received the new phone the next day. It was so easy I couldn’t be happier. I definitely recommend coverage with Asurion.

My iPhone was broken and I did not know that I could get a new phone the next day. That is the one thing that I was very pleased about. Usually it takes like a couple of days when you go through insurance through a phone company. My phone was broke on a Friday and I got a new one Saturday.

Service tech came to my home to fix my tiny crack in my screen and he cracked the back of my phone while trying to open it... So the bill went from $29 crack screen service to an additional $170 for an insurance claim... Good gimmick Asurion! Yeah not pleased!! Hopefully you change your service techs with more experienced ones or a better plan!

The service is excellent but the cost of the insurance is rather High considering the fact that you still have to pay a deductible which is high total price paid and all is almost the same price for a new device nearly lower prices little and I believe you will have a lot more people are participate in the Asurion program. I don't like the program why I do think it can be a little bit more cost-effective.

I dropped and broke my phone so I filed a claim online. The online claim was easy to fill out and my new phone was at my door in less than 24 hours. I mailed my old phone back in the prepaid envelope and I was all set. Easy process and very efficient.

The charger port would not connect. The wire would fall out not completing the charge. The fast exchange was easy and the product was received. Setup was somewhat easy. The contacts transferred with assistance. I would recommend using this service. I was very happy. I had notification that my returned device was received. Thanks.

I would definitely recommend you. I got my phone the next day of reporting the theft. Only trouble is I’ve never been able to load all my photos and contacts. I’ve been meaning to go to Verizon to get help but ended up in the hospital. Just made it out a few days ago.

I was on vacation and my phone got stolen. I cancelled the phone and ordered a replacement. The phone was returned to me prior to coming home. When I got home I called Asurion and told them the scenario. They proceeded to tell me to send back the replacement phone but will not release the hold on my recovered phone until they receive their replacement. That policy itself is horrible. Asurion received the phone on a Friday morning and then informed me they have a 24 hour period before they release the hold.

I don't think it is fair for you to charge​ me 149.00, when I didn't even make my first payment, and then send me a refurbished that I'm already having problems with. I should have received​ a new phone, Then all the insurance money I send you every year... I hoping you will consider Zen.

Claim was made due to a cracked screen on one of the phones on my account. The claim process was pretty simple and phone was received in a good turnaround timeframe. Return was an easy process, also. Fortunately, new phone was up and running thanks to Verizon walking me thru the process.

I received great service during the period of time I was without my device. The person whom I spoke was very knowledgeable what to do to serve me at that time, and she advised me on what I needed to do to get my device and get my service restored, and what to do to return the damaged device.

I dropped my phone out of my pocket while I was doing an inspection on a septic tank. Asurion got me a new one in the mail Thursday and I received it Monday. Great service on the phone and I appreciated getting my phone quickly. I would recommend them to a friend.

My screen wasn't working. Your technician came to the house and fixed it. He was very professional and nice. Then a couple of weeks later, my phone did the same thing again. Asurion replaced the phone. Everything is good. Thanks for everything. I would recommend your service to a friend.

I purchased this plan as an add-on to my DirecTV acct., and used it for the intent to have the cracked screen replaced on my iPad Pro. I received a call saying it could not be repaired, which I found to be astonishing. After the agent said they would replace it with another iPad Pro, I agreed. That turned out to be a dumb move on my part. I received a refurbish, which I soon released would not take a charge. After a considerable amount of wrangling to prove the iPad was in fact not working, and I was not at fault, I received another replacement iPad.

Had an accident at work, loved the fact I received my replacement the next day but it's refurbished & the SD card slot was broken. It has scratches on it & the keypad sensor is broken. My back button won't work.

This is the first time in my adult life I have ever had a positive, hassle-free experience with an insurance company. I lost my cell phone, waited a week or two to see if it would show up, and when it didn’t I reported it to Asurion. They replaced the exact same model within two days, no questions asked, no paperwork. It was amazing! Thank you, Asurion.

My wife called that night and she received the phone the following day. This was customer service at its best. She is a hairdresser and uses her cell phone as her business phone. With the quick delivery of the phone was able to follow back with her customers for appointments.

Easy to use. Quick response. No hassles. My phone was stolen and I went into my local Verizon store to report it. Within 20 minutes Asurion had reviewed my claim and approved it. My iPhone arrived the next business day. I definitely plan to keep the insurance on my phone and the other devices I have with Verizon.

Y'all were easy to work with and great fast shipping. Man give'm A+++ and I will be telling other people that you are great to go through with all the phone problems and talking to all the people on the phone about my phone. I will replace my other phone later. Thanks y'all.

My Mom keeps dropping her phone into the toilet. So a couple of months ago I got Asurion just in case and lo and behold she did it again. I called Asurion and they took great care of me. They even got me the phone right away. I would recommend them to everyone. Thanks.

I received my phone very quickly. When I went online to chat with a question about setting the replacement up they were very helpful. It was an all around very good experience. Everything was easy, quick, and I was able to do it all online!! I would recommend them to anyone!!

Every contact with your staff was excellent. My son's phone was damaged when it was dropped and within 1 day his new phone was there! More calls were required when the damaged phone was lost in moving home from college before it was returned and after the Find my iPhone feature turned off - your staff was helpful throughout the process. Kudos to Doyle since he ultimately corrected the claim!

I was happy with how quickly I received my new phone and the convenience of returning the damaged one. The people at the Verizon store however were not much help at all. Basically they provided the phone number and said they could do nothing. They were not interested since I wasn't purchasing a new phone.

Having the Asurion warranty to replace an older model phone that broke, but you still love the model was worth it. But the co-pay fee should be lower especially if phone being replaced w same phone is older than two years and you've consistently had phone service active for same time. At $8.99 a month for over 24 months, I think that should cover at least being able to reduce cost pay by $50 for non-Apple phones.

Received phone within 24 hours. Great service and easy to file claim. Everything transferred over to new phone. I had older Droid, but got better replacement. Charging cables were interchangeable. Hopefully, I won't drop this one in twelve feet of water, which I never found. Highly recommend to anyone. Thanks.

I was very happy with my experience. I got my new phone the very next day and sent my old phone back with no problem at all. They sent a prepaid envelope so I didn't have to pay shipping or anything. Would definitely do it again. The only problem I had was the price. I had to pay $199, I wouldn't mind paying if it was $100. But other than that, everything was great.

Required very little explanation as to why needed to get a replacement phone. That was good. Also, it was very easy to understand how to return the old phone and you also provided the means to return the old phone. It is definitely a service that paid off and we would recommend to friends and family.

We received a new phone within 2 days. The process was fairly easy and quick. We returned the old damaged (dropped) phone the same day by mail in the envelope provided with the replacement. The cost of insurance was well worth it especially for a teen's phone. I would recommend this service to anyone.

It was great, fast and easy. The online was confusing, but Mel was a great help and was very understanding. Everything was fast and easy. Phone was delivered in a timely manner, and everything was as expected, returning the damaged phone was east and loved that they provided all the material and step by step info.

My current phone broke - Samsung Note 4 - I called and had a replacement in 2 days - I was very satisfied with all of their help and customer service. Very pleased. I did have to call back to get help to wipe my broken phone, all of the customer service folks were very kind and helpful.

Aside from a slight misdirection on the Asurion website that told me to call Verizon to make the claim, everything went well with a quick response and replacement phone. I would recommend Asurion to other phone owners.

I am very grateful that we purchased insurance for all of our phones. I had expected to send the phone somewhere for repair, but the replacement was very fast and super easy. The customer service lady was very helpful with explaining how things work.

Tried do claim online. Got locked out for some reason, eventually had to call. Should be less complicated of a process. Should have a better call system. Also I don’t want to be on hold for 20 mins. To top it off the phone I got as an replacement has horrible battery life. I might as well just have bought a new phone. How about throwing in a free phone case to make me feel better next time.

Over the phone was great. I had the device next day and was working. It's hard in my line of work to be without a phone and your service made sure that I could stay in contact with customers. I hope to not need you again but it's nice to know your service works.

My daughter was away at college and her phone cut itself off. I was able to contact Asurion and she received a new phone the very next day. There was simple instructions on how to connect the new phone. Easy and simple process to have her with a working phone again. Thank you Asurion!

A mistake was made in the ship to address, but Asurion sent another phone out the very next day to the correct address. Very happy with the service. Asurion staff were very helpful and I could not ask for anything else. I am very glad with have this insurance. I would urge anyone with a cell to purchase the insurance as you never know when you may damage your phone or perhaps someone steals it.

I inadvertently put my phone in the washing machine, as it was in my pocket. The folks at Asurion were very courteous and professional and helpful in quickly replacing my phone. I am happy with my phone model and was not planning to replace it anytime soon, so I am certainly glad I had/have that coverage.

The replacement process was easy, the form was easy to follow easy to understand. My order was processed and sent out immediately as promised. The return process was easy understood and I didn't have to do a lot but returned the envelope with the broken device. Any questions that I had were answered. Thank you for great service.

Asurion service was great and really fast as the replacement phone arrived the next day. However, I was shocked to learn that I had to pay $199.00 replacement cost since I had the insurance. But it was good to get my son another iPhone without paying full retail value. I highly recommend the insurance for children with iPhones. Thank you.

My phone was stolen in Europe. When I returned from my trip, I downloaded the replacement form. I received a new phone in less than 24 hours. I called Verizon and they confirmed it was a brand new phone. It was well worth the deductible I paid. The service was fast and efficient.

The service was quick and thorough. The rep was helpful and polite, and responded to my description of the broken phone in a professional manner. The new phone and package for returning the old phone arrived in a timely manner, and the instructions for return were clear, but when I called with a question about the return package, that particular rep was also helpful. The new phone seems to be working well.

Good customer service. Had to call back 3 more times because of processing issues. Last call customer service woman didn't speak English well. Had hard time understanding her and had to repeat a few things numerous times. Was supposed to receive new phone on Mon. Did not arrived until Wed because the woman got address wrong! This AFTER repeating it MANY times. Called because I just happened to catch UPS truck delivering another package to neighbor. ALL IN ALL... Would recommend with warning.

I have had horrible service. These guys take longer to get back to you, they don't know what will pass and what will not. I have a broken phone and in order to get it fixed, I have to have my dad send the documents. I sent them in and even though I'm an authorized account user they will not let me fill out the affidavit and sign it. They want my dad to fill it out and sign it. For my phone. Also, this is an insurance company for the two largest cell phone companies in the US. And they can't even provide an electronic affidavit to fill out. Wasting more time. This company needs to be broken up as I bet they are not paying what they should to the United States what they should. And I have no other options for cell phone insurance. I thought we were a capitalist society but it seems like it less and less.

We have used this company before and had a very bad experience, but we are happy with this order and they finally got it right! I appreciate when we get it exactly that we had before. Good job! Keep doing great please! A wounded phone is punishment enough - Is a frustrating situation to have to replace a phone and we try not to ever use this service however then when we use this service we need it!!

My Daughter broke her phone and like any teenager couldn't live without it, so when we called and found out that you would ship the new phone immediately and she would have the next day we were very impressed with that service. Thank you and we would recommend you to others.

Excellent, recovery time. Had new cell phone in 2 days. The Service rep was very well informed and courteous. We are very glad we carried the insurance coverage. Never did find the old cell phone. We will definitely recommend Asurion to others on how important it is to carry your coverage. Thank you!

I paid for the insurance and when I needed it it worked without any hassle. I mailed the phone you mailed me a new phone, I sent the old busted phone back. Easy! Now my son has a phone that works and won’t make him bleed. It’s great when you pay for something and it works the way it’s supposed to.

The phone replacement was originally supposed to be delivered next day, which would have been a Friday, but did not arrive until the following Monday. Otherwise the phone was correct and they received the original back quickly. If I had to pay extra for the next day shipping this rating would have been lower. The overall process was fairly smooth.

Overall not bad. Took an hour on the phone on hold to get through. I thought $140 was a little pricey for a phone that was several years old, but it was stolen and you replaced it. If I remember correctly I finally submitted my number and you called me back.

Everything went very well. The only problem I had was that I wasn't sent anything to return my device with. But once I got it out with Asurion I was sent a return envelope. Oh and I had a problem with the miscommunication of how long they hold your money for a claim when your screen can't be fixed.

Our claim experience was rather amazing. Our daughter accidentally dropped my wife's iPhone from the upstairs loft to the downstairs tile, shattering it. This was at 9:30PM CST. I checked my Verizon account and was reminded I've been paying for total protection so I initiated the claim process. By 11PM I received an email the replacement phone had shipped by overnight air. New phone delivered by 5PM the next day. I went through the activation steps and VOILA good as new again. All in less than 24 hours.

I expected the process to be cumbersome and difficult. I expected the customer service reps and maintenance person to be less than professional. What I got instead was professional, courteous, caring and knowledgeable staff at Every step of the way. Best insurance money I ever spent! Best insurance company I have ever dealt with! I was blown away by the service, rapid response and 100% commitment to fixing the problem!

You guys have been great every time I had to use you. The equipment wasn't always the best. A couple times the replacement didn't work. And the pricing that was quoted was off from what I was charged, but the service for the replacement has been amazing. I advise everyone in the company to get the service just for the protection just in case. At least they will still have a phone just in case they can't afford to replace the equipment at the time.

I spent 2.5 hrs during the first session talking and chatting with Verizon first and then several people at Asurion. At first, I was told that my phone had to be replaced so I needed an expensive upgrade with no discount just because I cracked the glass on the face. Phone still works. No problem there. Then after asking what good was the insurance, I was told after another ordeal that I would pay a $29 deductible and Asurion would fix my phone. The first people at Asurion assured me that I would pay the $29 deductible and they would come to my house and repair it. This is after being directed back continuously online to finish a form they refused to allow me to finish because my smartphone isn't manufactured anymore.

Got our Granddaughter a phone because she walks to school and because of a case failure caused phone to fall face down and spider glass. So we are very glad we had insurance covering it, allowing us to replace it quickly. Delivery and restart was quick and painless. Thank you.

Thank you for the prompt service and easy return policy. Got the phone quickly and it was easy to follow the guidelines for returning the phone. We are happy with the overall experience in getting the replacement phone.

Everyone I spoke to was very patient and explained exactly what I needed to do to get the phone back so that I would not be charged extra. They answered my questions and never made me feel silly for asking a question. I was able to take all the steps necessary to get the old phone back on time and with ease and in a timely manner.

The person on the phone was very efficient in taking our information over the phone and replaced the phone when they said they would. It came in two days with a prepackaged return envelope. This was excellent service. I am happy to recommend this to another person. I pay for this insurance for my son.

Thank you for the fast delivery! I really appreciate the help! You guys are the best and thank you for doing your part on helping me! I was able to get my phone up and running right away when I received the new phone. That was very important to me because I need the phone for my daily usage. I'm so glad that I'm paying insurance for my phone because it's definitely worth it!

Everything went swimmingly and I was extremely grateful for the awesome service that I received. The woman I spoke with was very polite and seemed sincerely concerned about my personal dilemma with my device and I do believe that she did everything that she possibly could for me. And when our conversation was over I was satisfied with the end result.

Had my cell phone screen repaired at home and did it in a clean and timely manner and gave it to me at the end working like it did when I bought it. The whole process was not bad and I followed all recommended steps to get a hold of the phone replacement screen case number and the repair person repaired it as required in my service contract. I was very happy about it and I thank the person for being on time and repairing the cell phone with no major problems and to this day all is working well.

Excellent service, as usual. Fast delivery, new product. Only desire that it would have been the same color to originally had. Will use them again as required. Completely happy to have them for my insurance carrier. Thank you. Thank you for your service commitments.

My replacement phone arrived in less than 24 hours after I contacted Asurion. I couldn't have been more pleased with the customer service representative and the convenience of returning the damaged phone. I would definitely recommend Asurion to friends and family as well as the staff at the Verizon store where I originally purchased my phone. Thank you for the outstanding service!

Phone was sent to me by the next business day. All the information that was needed to exchange the phone was contained in the box. There were great directions on what steps needed to be completed prior to returning the phone and packaging was included to make the return. It was a super simple process.

Rudy walked me through getting my replacement up and running. He was patient and extremely competent. I do wish instead of sending clip on case, which was not part of the original phone package, you sent me an adapter so the headset could connect to the phone. The phone came quickly which was much appreciated.

Asurion was very quick with their replacement of our cracked phone screen by repairing the screen. We were thrilled with the option to just repair the screen at a reduced cost... until it made it so that many of the keypad buttons didn't work. They quickly sent a replacement phone but it was obviously not refurbished very well because from one week of use on it didn't work properly. So we had to have another phone sent. Asurion was quick with assisting us with the issues, but the hassle of dealing with broken phone(s) for this long kept us from a more positive rating.

On time and great customer service. I cracked my phone 2 times and they send it so fast that I didn't even feel like I was without a phone. I feel I paid for the service but they provided the best service to me. First time I used the this type of service.

Great, fast service, I was shocked to receive my replacement so fast. I'm so glad I had insurance, I never would have thought I'd have needed it but I have twice now, thanks so much! The exact kind of phone was sent to me, same color and everything, I was very pleased.

Technician walked me through procedure to locate app to disconnect item on my old phone. Verified that item was actually removed from system. Therefore not being charged a Return fee. I had previously done this at Verizon store near my location. They told me it was taken care of on two separate occasions. Appreciate fine help I received with follow up call from assuring! Thanks so much!

My phone was broken so I called and had it replaced by the next day. My replacement was in very good condition and the process to return the broken phone was quick and simple. I was provided with a return package so all I had to do was put the phone in it, seal it, and mail it. All in all very satisfied with the whole process.

I was very pleased with the customer service and the ease of ordering online. There were some issues with the device that needed to be returned. However, each person that I talked to was professional, and understanding. They walked me through the process with perfection. I'm grateful for Asurion and I would recommend their service to friends and family.

Prompt, courteous and painless! Described problem and a replacement was delivered next business day. Asurion has always dealt fairly when I have had to use them. The only annoying things I have dealt with are: Difficulty getting acknowledgement that the old phone was “unlocked” and being threatened with a $500 charge.

Outstanding timeliness. I have always had great experiences with your services as I tend to be hard on Phones. Knowing you are standing by gives me peace of mind. The overnight shipping is the biggest value seeing as how important my phone is to my business and livelihood. Thank You.

Asurion sent me a faulty device replacement but delivered a new replacement immediately. Understanding these are refurbished phones their customer care was amazing in the aftermath. Will continue to use them!! Will also recommend them to friends and family. Customer care agent who processed my claim should be promoted immediately. I love her.

Received the Samsung S7 phone in good time and shape. Unfortunately, there was no manual to go with it. Would be great if there was one already included to help with the setup. While these are refurbished phones, and probably not Asurion's responsibility to provide a manual, however, for the price paid every month for the insurance, you would think something regarding setup would have been included with the replacement phone. I miss my S5 - it was a better phone and easily set up. The battery may also need to be replaced as it doesn't hold a charge very long.

I accidentally dropped my phone while on vacation and broke the screen. I completed the online application from Asurion and had a different phone within 24 hours. I thought I was getting a new phone, but got a refurbished phone that I have not had any problems with. The refurbished phone looks like a new phone and works great. I'm glad I have Asurion insurance on my phones! Worth the premiums!!!

Customer Service reps were quick, efficient, and helpful. It was an easy process to replace my phone. They were able to help me back up my information and transfer it all to my new product. All while over the phone. I typically avoid using over the phone assistance, but they were always polite and knowledgeable about the process, and I would use them again.

I received amazing service. The processing of my claim was very quick and I got my phone next day. When I experienced issues with my replacement, they were very swift in addressing my concerns and went above and beyond to rectify the issues. This was my first time having to file a claim and I am very happy with the service.

Great experience in getting a claim quickly processed, new phone delivered and able to ship out the damaged phone with label and package provided! Great service. The online service is easy and customer service reps are really helpful and friendly. I will continue to have this insurance on my phones and would absolutely recommend it to friends. Thank you!

We were convinced to purchase insurance when we bought our phones under the assumption that they would cover damage. When my husband cracked the screen on his Samsung Note 8, we called Asurion. Guess what? They don't repair a Note 8, they replace it, which means any damage (including a cracked screen) requires a $199 deductible and they send you a "new" one, then you send in your damaged one. I assumed since the screens are curved that this meant the screen couldn't be fixed so we went ahead with the return. Upon receiving it we discovered two things: Without insurance, you can get a cracked screen on a Note 8 fixed for $249. The "new" phone they send you is most likely refurbished (I called them to check about ours and they confirmed it was refurbished). We decided to get our phone fixed on our own and sent back the refurbished one.

Asurion covered the replacement of the cracked glass and said if any other problems were encountered after the repair it would still be covered. After repair of glass additional problems were noticed and they did indeed cover this. Very thorough and honest experience. Happy to be insured by them!

When my phone was stolen your service representative was wonderful, helping me with any questions and concerns that I had. She made my experience an easy transition, and the expedition of my new phone was very speedy. I am thankful and appreciate your great service. I also highly recommend you your company.

Asurion replaced my iPhone 6S plus when I lost it. The process was pretty straightforward. A couple of the forms were a little confusing, but I called customer service and they helped me out. I got my phone in a couple days and the folks from Apple helped me set it up. Thanks for all your help.

Only problem was we were promised next day delivery but it took three days. We made sure someone was home all day the first two days which really was disappointing. Hopefully if there is a next time it will be delivered when promised. Overall we are glad we had the insurance to cover the phone.

I submitted my claim, and received my device way faster than I thought I would. It runs great and is in perfect condition! I’m very happy with the service I was provided and would recommend Asurion to everyone. The only thing I was unhappy with was the price of my deductible, but that can’t be helped, so I don’t want to complain about it.

The edge of the screen cracked on my husband's Galaxy S8. When we first contacted Asurion we opted to have a repair done on the phone for $29.00. When the repair person showed up at the house (YES! He came to the house.) he looked over the phone and when he attempted to remove the screen something went wrong and it could no longer be repaired. He called Asurion and arranged to have a replacement phone delivered the next day. No additional cost at all. Replacement phone arrived on time, popped in the SIM card and phone was activated. Asurion provided a mailing envelope to return the broken phone. Very quick and easy. No complaints. Repair person was very professional and courteous. I would recommend Asurion without hesitation.

Your service & product showed us the value of paying for the service program. Contacting Asurion was easy, response quick, & replacing the phone occurred in a very timely manner. We are satisfied with the new phone & plan to continue having the service program for our phones. Further, sending the damage phone by mail was simple. Were very happy with the service.

My son lost his phone I did not know for sure if I had your insurance. The Verizon store confirmed I had the insurance. They gave me your company's phone number. The phone was replaced faster than I expected. The operator was great. I followed her easy instruction. Thank you.

Super easy, quick process. They even took care of our iPad being out of stock and we received and better one!! We shattered our iPad mini in the couch... less than two days after we found it, my little guy had a new one!! Thankful for this service! Even when I wasn’t sure how to get through the process, the guy who helped me, was very friendly and understanding.

Great experience! Called and my Samsung Galaxy 9+ was replaced with a new one within 24 hours! Amazing and customer service was friendly, knowledgeable, helpful and courteous. Definitely recommend Asurion, especially now that most carriers are not offering the deep discounts on new phones and have all inclusive plans. Information needed to verify my loss was minimal, understandable and easy to provide.

Great Job. Excellent and easy system to navigate in order to file claim. Quickly received email with instructions. The delivery of the phone was on time. I appreciate the service provided by your company. You make it simple and seamless. I have always gotten excellent results and I would utilize the service again. Thank you.

I had to make a claim and received a replacement phone. The new phone worked fine for a little over a week, then started giving me problems. It would restart, then go into a loop of restarting. If it was plugged in, it would slowly re-charge and work fine for a day or so, then go into the restart loop again. By the time I called Asurion to report the problem, the phone had died completely, could not get it to do anything. I explained the problem to the representative that answered and she verified that it was the phone they had sent me. I had a replacement for the replacement the next business day and it has been working just fine since. Very knowledgeable and helpful.

Representative was very helpful explaining how to remove my old phone from service. He walked me through the process while I followed his instructions on my computer. He was pleasant throughout the instruction. I hope I do not have to order a replacement phone again but Asurion made things easier.

Although my G.F. was vacationing in Northern California and Asurion would only mail it to my contract address it still worked out well. She has a new replacement phone and Asurion has the very broken phone. "GOOD JOB" Asurion. I will definitely make this contract with my next new phone purchase.

I was very annoyed that the phone sent to me originally was defective and this after I spent considerable time downloading and getting everything transferred to this "reconditioned" phone. But the people I spoke to were very kind and helped me with a NEW replacement and helped get me back to normal. You have a great staff!

I tried to log in to my claim and reschedule my appointment for a cracked screen only to see that my claim restarted and to pay $120 for a replacement. So I called today to reschedule my appointment for tomorrow, 31 May to find out that the parts were on order so even if I kept my appointment I wouldn’t have known that information because I wasn’t notified. I asked when the parts would be available and was told that they do not know but that I can reschedule. How do they not keep their customers informed? How do you allow people to make appointments when you do not have the stuff needed to complete the transaction.

So I broke the screen on my cell phone. I called my insurance company Asurion and filed a claim. Everything ok so far. I paid my 199 dollar deductible. Was told the new one would be here within 24hrs. or the next day. Device never showed up. No warning. Nothing. So I called them and they told me the flight was delayed and I would get it in one more day. I was mad. I had no phone for 2 days. When I spoke to the customer rep I told her I understand you can't help delayed flights but then you shouldn't promise next day service in case something like this happens. I have been a long time customer of Asurion and have had a couple of different run ins with them. The manager they put me on with had a attitude and said "Oh well there is nothing we can do. Have a nice day." I said, "Can't you give me back part of my deductible or something?" She said, "Nope not our fault." I think it's time to switch insurance carriers.

The person who handled my call was very friendly and efficient. She walked me through everything. I had the replacement phone within two days! I am so glad I have Asurion policies on all the phones on my account! I would recommend your company to anyone with a cell phone. Thank you!

Well we had quite the confusion at the start of our claim, but that was more my fault than Asurion’s, and once I got a customer service rep on the phone, she made quite sure that I was more than happy with your replacement service for my iPad. I couldn’t believe how accommodating she was, saying the entire time that my satisfaction was the most important thing. Because of both earlier missteps taken by me and some craziness with my Verizon account, the whole process had been delayed for quite a while.

Very simple, fast process. You just have to do your part. I like how once I submitted my information to Asurion’s web page it literally only took one business day for my phone to come which I very much needed as soon as possible. I also like how I got a year of insurance with Asurion after completing my claim.

Very happy to have had this Ins. If it was not for it I would be without a phone. Till my old one was paid for then I would be able to get a new one but with the Ins with Asurion I have a phone and still pay off old phone. Thank you for being there when I need you.

Someone stole my son's phone then the receiver couldn’t find it. Your personnel was kind and informative and very helpful. And after numerous calls from me they still remain patient and courteous. And as helpful on the last call as on the first. Thank you so much for training great people

Asurion saved our long family trip. My granddaughter's replacement tablet was sent 2 days before we left for our 5 hour road trip, so my granddaughter was very happy. This was the second time this tablet was replaced so I'm so happy to have the Asurion insurance. Once again, the replacement was perfect and on time.

Replacement phone not up to my expectations from Verizon! Replacement charger does not work. Charger port well worn. Have to wiggle my old charger to get proper connection. Maybe better service to forgo Asurion coverages times six phones covered on family plan and replace a phone when problems occur.

My husband lost his phone. We had no idea where or if someone had stolen it. When I called the insurance we had no trouble getting the phone replaced in just a couple of days. They were very helpful and we had no problems whatsoever.

Very hassle-free and fast service. A little more pricey than I originally thought (low estimate from Verizon rep) but the service is definitely on par. New phone arrived in two days, and sent the old phone out about a week later with the prepared mailing envelope that came with the new phone package. Very easy changeover!

My phone was stolen. I received a new phone overnight. That phone was defective. You immediately sent a replacement. There was a delay because we hit the weekend. I was pleased with your response but I think you may want to tighten up your quality control. You did your best but my work requires me to stay in contact.

I had a phone that wouldn't work and Asurion was fantastic about exchanging it. I would highly recommend anyone to get the insurance. I will never go to any other insurance. The representatives were fantastic and helpful. Very pleasing experience. I think the company is fantastic and I hope my friends will get the insurance.

Very satisfied in every way; prompt, no hassle replacement service. Instructions were very clear and easy to understand. Asurion kept me informed every step in the process. Received a comparable phone of somewhat better quality than the one replaced, and it arrived within two days of making the claim. Very glad I insured my phone with Asurion.