Asurion Reviews

Entire experience was awful. We are forced to use this company for insurance, and I have considered changing carriers just to get away from Asurion. My phone broke while on vacation and I was told that they would not be willing to ship my new phone to a different address than my home address, not that it would have mattered because it took a week to get my phone. Since I was traveling with two children it was suggested that I go and buy a prepaid phone to use until I got home. I’m forced to pay this company monthly to have the insurance, I have a huge deductible, and they still want me to fork over money because they can’t hold up their end. I had to check every day on the status and was never sent a tracking number despite being told I would.

Phone was stolen while on vacation. Staff was understanding and was able to resolve our situation with ease. Phone arrived quickly and was able to connect the new phone by the time we got home. It came with the case we had purchased as well.

Easiest insurance claim for phone I've ever experienced. I'm not worried about breaking my phone again, knowing I'll have replacement in less than 24 hrs. Ordered replacement about 6 pm, received it the next day. Keep up the great service. I appreciate all your efforts.

They were prompt at the store and the shipping was right on time. I like doing business with you guys. Set up was real easy as well. Thank you very much, I would recommend this to my family and friends. Next time I will go to the same store in Lubbock Texas, they know how to help people and have great people skills. Once again, thank you, guys.

Prompt service when we needed to replace my daughter's iPhone because the speaker wasn't working. The new phone came the next day. After going thru the setup process with a representative on the phone, she was able to use it successfully.

Filing claim was easy, getting the phone not so much. It was put on backorder. I called week and a half later and got one drop shipped next day... seemed like I was forgotten. Shouldn't have had to call to ask where my phone was. Updating with emails or texts would have been nice.

The person that helped me was so patient and took me through every step to make sure my device was working properly and even called me back to make sure I was still okay because we had to disconnect because my WiFi was slow.

Thanks for quickly sending my new watch to replace the one I cracked. It was easy to reconnect and get my watch working quickly. I love the Apple Watch so much! I now have the series 4 watch and enjoy wearing it for all my workouts, even swimming.

We had a great experience with Asurion. I received a replacement phone that was malfunctioning and Asurion sent out another replacement for my defect replacement. They definitely were easy to work with and understood the situation. Would definitely recommend them.

Just know that if you have the insurance to use it as it’s not as stressful as it is when your phone doesn’t work and it’s like “oh no”. They did an excellent job sending the replacement and returned envelope. It was really helpful and not stressful getting the replacement! I would recommend them.

The process was fairly simple! Found it was much easier from a laptop with a printer and not using a phone! Shipment was quick and early once process was complete. Would be easier if it was explained to use a laptop in the beginning.

My phone was stolen, I turned in my claim and received the phone 24 hours later. Everyone I spoke with was professional and very helpful. It was a stressful time and your staff was calm and helpful. I recommended your insurance to all my friends.

I had a cracked screen. It was replaced promptly and on time. Once it was replace it started not wanting to charge. I was then sent a new one, but when I received it my old phone started working so I sent the replacement back because mine was working fine.

Everything went very well and the service was pefect. They kept me update with the package location even the work was in so Perfection, the package even arrived earlier than expected. I would greatly recommend family and friends to join the AT&T team. Thanks for your service.

Again, I am amazed at how quick you respond and get the replacement phone in my hands. Well worth the cost. I recommend this to everyone in my family and friends when the subject of phones come up. Thanks again for your support.

I called the customer service line because my 65" sharp SMART television stop connecting to all the apps that come with the television. When I would go to the Netflix application for some reason, I was getting kicked out of the app. I called Netflix to troubleshoot with them m multiple times and they told me to call Sharp because it's the television not the app. So, I called Asurion, the warranty protection team and they told me they was going to send me a remote and NOTHING.

Customer service is always the great. They are always very quick with the shipping. Everything went smooth and quick. The person I spoke to listen to my details, asked me questions and about the problems and at the end understood everything and satisfied me in the very polite manner.

Yes, my issue was resolved and my device was delivered and both Asurion and AT&T corrected a problem finally in record time. Thank you! I am really happy about the final result and would recommend this insurance service going forward.

I would of liked my headphone replacement to have been Samsung instead of the cheap ones that were sent. Other than that I received my phone in a timely manner and was pleased with the customer service. All in all a pleasant experience.

Phone battery was swelling so got a replacement phone in quickly without hassle. New phone works great and got broken one returned. Glad I didn't have to just buy a new one. Everyone handled it fair and justly. I had no problems with the transfer. Was easy getting the help that I needed. I really am relieved to have my phone again. I do need one.

Unfortunately, we have had several claims with some of our phones. Asurion has always been quick in replacing them. Fast and easy setup and very convenient to mail back old device. I highly recommend them if you are an accident prone as we seem to be.

I have been trying to get a replacement for a damaged phone for 2 days now. I have been been given bad information after bad information. They wanted a signed affidavit & photo ID; which I immediately sent. Then they said “Oh, not that ID, we need the primary ID” so I sent that. Then they said, “Oh, we meant to say the affidavit needs to have a different signature.”

I love how fast and easy it was to claim with Asurion. My boyfriend have T-mobile and had to to jump through hoops to even put a claim. While all I did is sign in, provide a couple information, pay my deductible and got my phone within 2 days.

I was out of town and my son lost his telephone. Currently, I filled one of the security questions, and was told to submit additional information. The agent help me through this process. The phone was slurred two business days later to my son.

Thank you for getting me back to the real world. I feel absolutely lost without my phone and you got me a new one in just one day. I was able to transfer all my data and contacts with the Samsung app. And I was up and running in just one day. I would highly recommend Asurion to anyone that owns a phone. Thank you again.

Only disappointment was that you did not have in stock the color that I wanted, so I had to settle for something else since I needed the phone quickly. Otherwise, both the front end (requesting the phone) and the back end (getting the new phone registered and connected thru your tech support) went well.

This was not a good experience. I’ve never had an issue before. The “new” replacement phone was not new. It was a recycled used phone. Came with a blocked caller from Atlanta on it. The phone itself is defective. Calls ceased to be able to be received or could calls be made. Keyboard ceased to function. ATT did its best to try and correct to no avail. We have returned SIM card to old phone and have turned off new phone. Will be returning it. If you have any questions please call **.

All went well. Better than I expected. The phone arrived in one day. Able to retrieve all backup data. I have another phone to submit (camera does not work). Looking forward to a similar experience. I will begin that process ASAP.

This was the easiest and fastest to file a claim and get our product. Would def recommend this service to anyone. Worth every penny that is paid. Have not had any problems with the replacements we have gotten. Put in a claim and got a replacement the next day, can't beat that.

From the time you file to when you actually get the phone is pretty quick! I love how now the deductible goes onto the bill instead of paying it before the service is done. It's Definitely worth the couple extra bucks a month for insurance!

Was fairly fast and easy process. I think phones should be delivered a little faster though. My SIM Card didn’t work that was sent and used my old one instead. Confirmation of receipt back seemed to take a long time too.

Asurion has always been easy to work with. They understand that accidents happen and with a family our size, they happen a lot. The website is easy to use and the phones usually arrive the next day. The replacement phones are great and the help offered is more than acceptable.

Great customer service. I filed my claim online and received my phone the next evening!! No problems at all! It was the easiest online claim I have ever done! I am glad we decided to take out the warranty on my daughter's phone. My daughter dropped hers and cracked the back glass! She only had to pay a 112 dollars and received a brand new phone!

It was smooth, and simple all the way to the delivery just as I expected, keep it simple. From the first phone call, to the delivery. From the beginning I always know what to expect when I had a phone problem, Asurion always comes through. Goes to show that having Asurion for insurance is the biggest benefit. Thank you for all of your help.

Grandson got his phone wet, the person on the phone was very nice and helpful. Received my replacement phone a couple days later. Everything was great. Thank you for all your help, your employee was a big help and very nice.

Smooth and easy transaction. Everyone I spoke with was polite and helpful. From the time I filed the claim until I received my replacement I felt it mattered that I was satisfied. They made the retrieval of my data easy.

AMAZING experience. The process was quick and easy. I definitely would recommend Asurion to family and friends. I had a cracked screen and was able to get my replacement phone in just a few days. Thank you for all the help and support.

Asurion is the best, my phone got damaged and my claim was hassle free, great people to deal with as I was treated right. phone conversations went easy and after my phone arrived and I called them to help me get back up and running their help was fantastic.

Great job getting my phone to me in a timely matter! I really appreciated your customer service and support through the processes. One thing would be helpful would be to have the follow up survey date closer to receiving the phone. Thank you!

Very easy to work with as I broke my phone and needed a replacement. Always professional people I dealt with. Thank you again for the ease of replacing my phone. My phone was damaged from dropping it and they replaced with no problems.

Happy with the insurance. Not happy with time limit and the high deductible. Life gets in the way and the time limit puts some people in a bind. The deductible used to be 90 so dollars for smart devices now right at 200. Just my account alone pays in 648 dollars+ to the plan in a year and I believe we have only replaced 5 phones in 12 years and one of the devices we had to get a replacement for because it was a bad referb from Asurion.

I gave the wrong address at first and so I called back two days later to correct it and had my phone with another two days. Thank you and awesome service! Representative was courteous, professional and resolve my problem with a great attitude.

Service was great as always. Except this time phone is defective. It has been charged, but still won't turn on. I need it replaced. Service was very fast as usual. Only problem is phone doesn't work. I hope I can get this phone replaced.

You guys helped when my carrier wouldn't. Thanks. The damage should have been warranted but I cracked the screen between the first time I tried to claim and was told to go to store to get covered under warranty and time the store opened so they would cover the repair. Switching carriers soon. I appreciate the professionalism of your company.

I couldn't be happier and more satisfied with the service, fast, easy and completely satisfied with the whole process. Plus it kept me in good standing with my stepdaughter whose phone it was. Thanks again for the fast and easy process.

Filing this claim was so easy!! We’ve never hide to file a claim before, and it was SO easy, and we had our replacement phone so fast! We filed on a Sunday and by Tuesday morning we had the replacement phone!

The delivery was prompt and the device seems to be in like new condition. Response via email was quick and the process was rather simple. The new device is the same color and specs as the damaged unit. The package also included the essentials like a charger and headphones.

It was very easy to replace my phone and it was delivered by 10:30 am the next day to my business. I couldn’t ask for a more seamless transition. Even enclosed an envelope just in case it was found. Again, thrilled with the ease of replacing it.

Based on our experience, I think you could add a third grading choice... What's there right now is "Great" or "Not Great". I would say the entire process of submitting the claim, choice of replacement phones, and stunning speed of reaction/shipment of the replacement phone was "BEYOND GREAT". Thank you for building such service for all of us!

The interaction went very well. Very fast and no troubles. In fact I had my new phone within 24hrs. When I took it to the Verizon store to switch my data to the new phone, that also went without a hitch. Recommend to everyone!

Great service, everything was delivered on time and I did not have any issues with my new phone. But I did had some issues setting up the new phone but I was able to figure it out. I just had to change out my SIM card and everything started to work.

We actually had 2 kids who needed phones to be replaced. One came next day. Which was great! The other took many many days, as she is working in Yellowstone National Park this summer and it was crazy hard to deliver. We appreciate the persistence in getting it there.

Exchange went smoothly. No complaints with repair. The initial call didn’t go too well. The first person I talked to seemed to not want to help me. Then he asked for me to call back in an hour because the “system” is down. I hung up and immediately dialed again. The second person helped me right away with no issues.

My son broke the glass of his iPhone and the phone was replaced. The service was fast and flawless. I received the new phone the next day. Also, the claim and the whole transaction was easy to do and the price was fair.

Quick, efficient, got phone next day. Price is a bit much but if need a new phone now they do good. I called the day phone was missing and got through to them and they responded immediately. I would recommend them to my friends.

My 14 year old daughter broke her phone while we were in Seattle. You were able to get her a new phone in two days. It was easy to switch everything over and send back the broken one. Two day without a phone is torture for a 14 year old. Thank you.

It was generally a great experience. The activation of the new phone was a little bit troublesome. We ended up having to go to a Verizon store for them to assist us. The return of the old phone was stress free. Generally speaking it was great.

My wife is a cardiac surgeon and her phone is also her pager, as well as her patients’ lifeline in many cases. So when the dog chewed the screen, it was a serious loss. Asurion handled the process quickly and expeditiously. We were pleased with the service.

I was we quite surprised at how quickly my phone was replaced, restored my faith in "service" and the people I dealt with were courteous & efficient. Thank you all the people I dealt with were courteous and efficient, since I am 90 years of age this was very helpful & important to me again. Thank you.

Service speaks for itself. Great customer service, easy platform, easy process, good finishing timeframe. Out of most insurance company I think Asurion ranks first. In my opinion. I have 3 business accounts, and I get treated very good on all my accounts with Asurion.

I sent my extended warranty Walmart tv, which developed a grey screen on bottom half to these people 2 months ago and still don't have it back. I have contacted them twice by chat and was assured it would be dealt with immediately. That was two and three weeks ago, and there is still no tracking number. Avoid Asurion and save yourself a future headache.

Saved me a couple of times after leaving my phone in Omaha once and one time it flew off my car mid drive. Very forgetful because I don’t have it in my hands at all times so when I don’t I do not realize it right away. Thank you!

You responded quickly. I found my "lost" phone 3 weeks later so now I have 2 phones just alike. Don't know what to do with it since all family & friends already have phones. I couldn't sent new phone back because I was very sick & unable to get out. The $ 149.00 I paid was very expensive, but a lesson learned. By the way my phone had slipped down in the back of chair.

Your service could not be better!! I have had to replace my son's phone many times and never had an issue. Actually he just broke his screen again and I have to call and discuss this with your office. Thanks for being the best!!!

Had a great conversation, customer service representative was informative, spoke clearly, was patient with my questions and knew her job very well. It is nice to know that if an unfortunate incident occurs that as a customer I am covered.

I don't think that representatives on the phone know their job very well. We have been customers for many years and I was always please with the way how my family was treated. I had to file a claim for my child's lost cell phone. The first representative told me that model is no longer available and I can choose between other two upgraded models. I choose one of the offered ones. I received an email stating that the upgraded model will be shipped soon. In 3-5 businesses days I receive the model of the phone that my daughter lost. They found it in stocks and mail it to me. I decided to call and see why I received email about one model and got another one just to make sure it is not a mistake.

My replacement came in a day. It was hassle free. Thank you for your professionalism. It was a very pleasant experience. I also was very pleased with the the prepaid return envelope. I would love to tell friends and family about your services.

I have 8 phones on my Verizon account and have them all insured. Over the years I have had several claims with Asurion. The claims process is so easy and simple and the speed at which you receive your replacement device is just amazing!

I filled out the forms. Then sent them to Asurion. Heard back from them quickly. Picked the phone I wanted and they sent it to me promptly. I am very happy with my new phone. I am glad I had bought the insurance with Verizon. Asurion was a pleasure to work with.

Technician was very knowledgeable. She was able to get the phone activated. I had trouble finding where to place the SIM card, but she made sure I was able to find the tray. I did not have my contacts backed up anywhere, but she made sure to look everywhere before she gave up on finding them.

I received the phone very quickly. The AT&T guy was so helpful in setting it up. The mail back was very easy and Miguel at the AT&T store helped me packing the old phone. AT&T is the best. Thank you???

This phone was not dropped or physically damaged. Somehow only the camera glass is shattered. I called 17 days after I received it, because I haven't had time to call. I explained to someone on the phone what was wrong and they apologized before I even finished. I said, "I didn't even tell you what is wrong yet." This happened the first week. Nothing they will do about it, want me to pay another deductible on a faulty phone. I've been paying into their fund for over 2 years. I am extremely disappointed.

My experience with AT&T is great. Yes I would recommend a friend or family member.. The quick response I received when I called about my phone overheating was phenomenal and I received my phone in a few days. This is great. Thank you AT&T.

Fast, easy replacement and return instructions were simple to follow. The tech support was great! The representative, Richard, was professional, courteous, and extremely helpful getting my new phone set up. What I thought would be difficult proved to be quite painless!

Such fast and easy online service! Received my device next day with easy to follow instructions and all the packaging to send in my old phone. Glad I had Asurion to replace my broken phone. I would highly recommend to anyone!

My first customer representative was not very professional at all, did not seem as if he wanted to help and was not willing to answer or give much information when I asked, however when I called back my second representative was amazing and helped all the way thru.

It took a while to complete the switch over to new phone (4 hours), but it's because we have horrible cell service in our home. We also had to start over 3 times and delete. This was very stressful, but I felt at ease because the person helping me was so patient, kind, professional and compassionate. Overall it was a blessing to have worked with her and be able to stay calm and confident.

Great experience with Asurion when I replaced my phone. They were accurate, fast, and gave good customer service. I enjoyed the process and received my phone in less than 3 days. I was back to taking care of business in no time.

They made it as quick and easy as possible. I am not very good with technology, but they made it easy to file the claim and timely response time to receive my replacement phone. I am pleased with the service I received. I would recommend their service to others.

Awesome customer service and easy to file a claim, received my phone very fast and accurate. Customer support was very helpful and easy to understand while filing a claim. Will definitely recommend to all my family and friends to insure their devices through Asurion.

In submitting my initial claim the shipping address was incorrect and I was not able to edit or correct it. I had to call and speak with a representative who was unable to do anything and instructed me to contact FedEx to redirect the package however I was unable to. After repeatedly calling and speaking to different representatives I was assisted by asking to submit a copy of my photo ID and document. I was unable to submit the documents online or via fax but I was able to send them via email which was very helpful.

Great service, easy and fast replacement. Thanks again for your service. I believe this was my third replacement phone with you guys and as always you were there for me and saved from having to sign another two year contract. Thanks again!

I am very happy to report that my experience was wonderful. Very surprised to get the phone back quickly and very appreciative that it did. Phone support was very good. And I appreciate the discounted price since I’ve never had a claim in the past. All good!

I lost my phone in the lake and you guys replaced it in a very timely manner. They even gave me a nice upgrade because my lost phone was a Note 5 and they couldn't get me that one. Now I love my replacement. Thanks for your great help.

Was on the river and canoe tipped over lost everything. Was so grateful. I had the insurance as my phone was my only means of communication as I do not own a landline or a laptop computer at home. Very grateful that I had paid for the coverage, sorry I had to use it but it was sure nice to have had it!

Replaced my screen & was prompt & friendly. The service was great and I very helpful. They answered all my questions and concerns. The associate was helpful & sincere. If she didn't know the answer, she quickly found the answer for me.

Professional and easy to work with clear understanding of what was to do. Fantastic and patient customer service. Thank you for your time and help in explaining everything in detail. Made this normally frustrating process rather easy.

I purchased a replacement phone for my nephew which he had less than a month before the screen completely froze on him. Unfortunately, we had to purchase another phone instead of waiting to for Asurion to send us another piece of junk. Finally, I called in order to get a replacement only to be told I couldn’t because I voided the warranty and the defective phone is now my issue. After spending so much money on phones and insurance to receive sub-par customer service when it’s a mistake on their behalf was a big slap in the face... I refuse to utilize their services anymore especially after receiving not one but two defective devices from this company.

Excellent service, replacement phone works like new. Very satisfied with whole process of going through replacement. Very helpful staff while setting up the new phone. Would recommend to anyone. FIVE STAR SERVICE. Our iPhone 6 was replaced with iPhone 7.

My iPad Pro had a crack in the screen and kept rebooting. No idea how the crack got there. However it was a quick and easy replacement of my damaged iPad Pro. Highly recommended to anyone with portable tech as sooner or later you will drop it, screen will crack or it will begin to malfunction.

Was having a problem with my phone and contacted my carrier. They directed me to a website where I could file a claim against my insurance policy with them. I got my new phone just a few days later. Painless and professional.

Asurion was very helpful and I received my new device quickly. I was very glad I had the insurance. I'm glad to have the insurance with all my phones. The customer service was very helpful and got me through all the steps.

I’m paying for 3 phones insurance. On one of my phones the screen was broken. Instead of charging 29$ as needed they wanted to charge me 200$ for phone replacement because they don’t have screens at the moment!! After talking with 2 supervisors who avoided me for long, they gave me other option TO CALL them in a week or 2 to check if they received screens!!! Only Apple Care from now!!!!

I was very pleased with the service, very quick to deliver and easy!! Good service. Good customer service. I give this company a ten. Thank you for everything. I love my new iPhone and I’m glad I chose AT&T for my carrier.

Fast service and easy claim form. Came in, filed the claim, went through all the steps description of the damage to my device. Device got replaced and upgraded. I'm very appreciative. Thanks. Thank you guys so much. I am happy with my new device.

The phone replacement arrived quickly and the entire process was very straightforward. I never wanted to need to use my insurance, but Asurion made it simple. My phone was damaged during flood duty with the National Guard. I am so grateful to be back up and running again with no interruption to my phone service. Thank you!

I was so worried about the hassle I would have to deal with when needing to replace my damaged phone. But everything went well and worked out smoothly and was easy to work out. I got my new phone in the mail just as the tracking number said I would and setting it up was just as easy. I did call to get a little help but that was just as simple to follow through and set up.

Replacement phone received promptly as promised, was easy to activate with help from Asurion, Couldn't figure out how to replace the back cover and had to use your chat service who was very helpful. Good news that I was able to use old sim card which saved all my contacts and most pictures.

The information on the website was not that easy to follow. Fortunately I have a Macbook Pro along with my iPhone 7 and I regularly back up to the Macbook. This allowed me to restore from a backup that morning. Nothing lost everything is there. The instructions on how to reset your old phone before you return were very clear and easy to follow.

Filing the claim was easy, my replacement iPhone came in three days, and a representative helped me set it up over the phone. She was knowledgeable, personable, and very helpful. The whole process was stress-free, which was important since losing my phone was stressful.

Prompt, supportive, and easily available for assistance. I received my replacement in less than 24 hours. Support called shortly thereafter with all the assistance needed to activate the replacement and restore my data. Thank you, I had a great experience.

Last Friday I spoke with a helpful Asurion representative after talking with AT&T about our stolen phone. The representative arranged for the replacement of our stolen phone. The replacement phone arrived the following morning. The representative was helpful and the prompt delivery was appreciated.

It was a very easy process to have my phone replaced due to the help of the people I was able to talk to. In these times when you depend on your cell phone for your daily scheduling and contacts. I appreciate the easy process.

Got phone in a timely manner. We set the phone up and mailed the other phone back. The only problem with AT&T is the receipt ion in our neighborhood is not that great so I not sure if we can keep our Service with the company.

Was great, contacted them, they were helpful and asked some good questions. Made sure to give them the info they needed and they told me the price, then everything was set and they sent the replacement phone and return stuff and all was much good. Had no problems and the phone replacement arrived quite quickly. Grat service!

My new phone arrived quickly. Online support for setup was great! The representative was very friendly and knowledgeable. He walked me through the steps and was very patient while I followed his instructions. I was very happy with his professionalism and with the service I received.

I had to go to the store to get fast service. Plus I've had problems of it shipping to the store instead of my house. I pay $1000 for a phone & all you give me is $15.30 for a phone you are still selling.

Very good experience and would recommend to friends! Did what they said they would do with shipment and activation. Followed up with tracking and emails. Was able to check in with them and understand where my new phone and more was moving along. Very happy with experience and will continue to pay for insurance on all of our phones.

Quick and then fastest delivery! My phone was delivered the day after I put in my request. I was very satisfied with my new equipment and customer service was GREAT! The representatives were very professional and efficient. I’m very pleased with the entire process.

My phone stopped working and you got me another one by the next day. I called to have a tech help me with the set up of the new phone and he was great! Very quick service, professional, thank you! I would recommend this insurance to anyone.

I got my device quick and that is great. I just feel you pay monthly than the deductible should be cheaper. I pay for 4 phones and hardly ever use it. That should be taken into consideration when the deductible is due.

We got our replacement right away. Although the verification was complicated as a code was first sent to the broken phone we were able to work it out. Insurance is the only way to go! We were guided along the way. Thank you for this service.

You did a wonderful job. Thanks for going the extra mile to explain everything! The staff was very friendly when I spoke with them. They left a detailed message when they did have to call. Thanks again for being the best!

I got my S10+ replaced through a claim. Yes it was prompt how fast I received my phone but the quality of my replacement was nowhere worth the replacement fee. I pay monthly and always keep my insurance fees paid but to get a Walmart quality phone, I am not keeping it anymore. I could have had it fixed with better quality products for that price. My screen is not crisp as it should be and it has a brown tint. The vividness is not good with the screen and the camera. I would highly recommend you save your hundreds of bucks and have your phone professionally fixed. The quality is not worth it and they will not send you a different one. If you just want to send a couple hundred bucks for a low grade refurbished phone, then you'll be okay.

100% satisfaction, timely and courtesy call was helpful. Life gets busy and things get overlooked. I am satisfied with my service with Verizon. They are very helpful in store and online. I have never had an unpleasant experience. Thank you.

So far everything is working as it should with the new cellphone supplied. All the directions supplied were effective in the situation. With the help of a local Verizon repair store the info from one phone to the other was successful.

Very helpful guiding me through process of obtaining replacement phone. Pleased with outcome since it was an upgrade to iPhone 7L. Received phone much more quickly than expected with a holiday involved which reduced stress levels communicating with friends and family. Thank you for the speedy assistance.

Awesome customer service and speedy shipping. Got my phone set up perfectly. I would recommend this service. Great deductibles and put on your bill time payments. Awesome. Asurion should work for all carriers. They back up your data for you, and make sure your phone is working properly.

After the initial long hold, everything went smoothly and efficiently. I received a new replacement phone in the box. I was able to call Apple directly and get support on how to properly restore my iPhone from the most recent saved backup in iCloud.

The phone is great and arrived when it said it would. We have activated the phone and we’re able to use it. The cost for the lost phone through insurance was good as well! I am glad you was able to put it on my bill.

The first call to get phone insurance call was awesome. Was sent and received in two days. AWESOME. To activate phone the lady was helpful and got me thru all steps I needed help with. I want to tell them thank you.

The first replacement phone was a disaster, it may have been possessed, it dialed and took photos while sitting on the table, not being touched. But when I called Asurion, the representative was excellent and made it right. New phone works great, no exorcism needed. I am very happy with it.

I am a very satisfied customer and would recommend your services to all my family and friends. The representatives are courteous and the shipping is impeccable. I received my phone in less than 24 hours after filing a New claim.

My daughter dropped her phone in water. Replacement was easily requested online. Replacement phone was shipped with telephone number to call to help with transfer of all data to new device. Assisted with deactivating old device. Old device was shipped back to Asurion in same box in which new device arrived with included return shipping label and tape to secure box. Very easy process. Very knowledgeable and pleasant representative.

The phone was lost for a week. Claim was made and a new phone was shipped. On the day of receipt, the missing phone was found. The replacement was sent back by return USPS. So far, so good. I hope the billing is going to be correct.

I've always had a very good response with Asurion. They are very prompt and accurate when they give you timeline on receiving your product. Also the return information is very helpful and simple to follow. Asurion is a very good company.

It was very helpful! I'm very satisfied with the company. I have a brand new phone and a cover. I didn't think it would be a new phone. I'm very happy with the help. I thought it would be a difficult process but it was very easy and fast.

You responded immediately and my wife had her new (refurbished) phone in a couple of days. Couldn’t expect any better service. The only issue is the column is a bit weak when listening to it on your ear. Thank you????

Quick receipt of replacement device, thank you. It was a pleasure dealing with a knowledgeable operator, my only issue was I was not able to process order online, website was having issues, but other than that it was great, received new device next day.

I had a replacement iPhone XS sent to me by Asurion. The replacement was obviously a refurbished unit, the back panel never felt like it lined up properly. I was assured by their customer service, that their refurbished devices were up to Apple factory standards. Now, this last weekend, my replacement phone got splashed by the pool. As of the next day, there is condensation inside the camera lenses, and the screen is beginning to artifact. This is a phone that is supposed to be water resistant according to Apple, so this is obviously a defect caused by refurbishing the unit. ASURION WILL NOT WARRANTY THIS DEFECT. This is completely unacceptable that they would claim their phones are up to factory standards, and not warranty what wouldn't be a "factory" issue.

Fast and efficient service. The staff was friendly and courteous. Things got here when they said they would and it was fast and simple to activate when it arrived. I was amazed on the fast response and the staff seem very knowledgeable.

Easy to make a claim and device received the next day. Easy to set up and everything transferred over easily. Would recommend to friends and family due to ease and quality. Very good experience overall! Will always make sure to has the insurance.

Things happen and having the insurance saved me. It could not have be easier to make the claim and get the replacement device. Just submit easily on the website and you are done in minutes. So easy. Very happy with the protection.

I would describe the service as Fast and Accurate. When FedEx delivered my package to the wrong address, Asurion investigated quickly to get me another phone. I appreciate their knowledge and expertise. I would highly recommend my family and friends use this service.

My wife had her phone stolen and you guys were very helpful and replaced it super fast. Will recommend your service to anyone. Top notch customer service and very happy with service. Keep up the good word and thanks again.

Very pleased with result, easy process online, received new phone within 2 days, was concerned with mailing phone with battery enclosed. Postal Service usually don't allow lithium batteries mailed, should reconsider different carrier for returns. Insurance is certainly worth price. Thank You.

The phone arrived in the time promised. It looked to be well packaged and in great shape. After activating the phone and setting it up, I found that it has a sort of ringing or horn sound when I make a call. The noise goes away and isn't really an issue. However, the other issue is that I have to put it on speaker sometimes to be able to talk to the person I call. I realize that the phone is probably a used reconditioned phone and that is how business is done. I'm not unhappy with the phone, I would rather keep it than go through the activation and set up process again. The only negative thing I will say is that, I am still paying for a 700$ phone and it would seem fair that my insurance company would take that into account when they replace that phone with equivalent quality.

The experience was easy and great. Phone arrived in one day and I was very pleased with the customer service. Hopefully, I won’t have to use you again but if I do I know the service will again be fast easy and terrific. Thanks again.

Fast and reliable. Glad we had the insurance thru AT&T. Submission of the claim was easy and had a new phone, in hands and working within 72 hours. Wish all claims would be this fast and easy. Had a claim with the same company a few months back and it was quick and painless also.

Friendly people, the only complaint I have is shipping addresses are hard to get accepted. Had to call to get a shipping address to be accepted. Otherwise very pleasant and speedy service. Two thumbs up!!!! Love AT&T All the way. I will recommend them to everyone.

The phone was sent in a reasonable time and the guy that assisted with activation was nice. I have had no problem dealing with Asurion since I became an AT&T customer in 2012. The people have been friendly and helpful.

Everything about my experience with Asurion has been great. Filing a claim is easy online. When I had a problem with my phone, the customer service representative was very kind and helpful. I would recommend this service for anyone with an iPhone.

The man who helped me set up my phone was extremely helpful and very patient with walking me through the process my new phone. My only problem was the person I first called, who seemed to only want to sell me a new phone.

Smooth process to make a claim. The telephone received was in excellent condition and the support to start using the telephone was excellent. The representative from AT&T was very supportive through the whole process. I will keep using Asurion as my insurance company for my cellular phones.

Our replacement phone request was fast and easy, we received a new phone in two days. My son was very happy. So glad we had the coverage, saved what would have been a very bad 4th of July weekend. Dana, Jefferson City, MO

My Replacement phone was received within 4 days of filing the claim. All the rep were very helpful during the process of filing the claim and also after the phone was received. I want to say thank you to the entire staff for all your assistance and making my experience a great one. The rep who actually helped me set up my new device was the best.

I was not pleased with submitting my claim on website - I submitted it 3 times and it got hung up somehow and the status was continually that I needed to “finish” submitting my claim. When I spoke with someone on the phone and they submitted my claim, everything went smoothly and worked out great.

I lost my phone; I called up AT&T which referred me to Asurion. After speaking with a representative and answering a few questions, I had a new phone within two days. No one likes to pay the deductible, but that’s life.

The AT&T Store personnel were wonderful, our wait seemed long 20-25 min, but otherwise a great experience. I broke my phone, they let me file my claim there. When new phone arrived they helped transfer my data, they were very nice & professional. We went to the Garner NC location, please open an AT&T Store in Clayton NC, the town is fast growing and your store is needed here. The representative also gave me upgrade information which I will take advantage of in October. Thank you for the great service!

My Samsung 7 phone was recently damaged while I was out of the country. The phone is over 3 years old and the replacement cost was $150 which is an absolutely ridiculous deductible for such an old phone, in addition to the monthly insurance fees. I should have just purchased a brand new phone!