Asurion Reviews

We had no trouble replacing a phone after my son accidentally swam with his phone. The service was great, the lady walked me through the whole process. The phone came exactly when said and the technician walked me through setting it up. Thanks Asurion for your quick service and great help.

I had to actually talk with someone and she was wonderful and resolved an issue we were having. We were very pleased at how fast the phone was sent and my phone was no longer sent, so another phone was sent and it is great.

I contacted this company as I had purchased an extended product protection when purchasing the product at Walmart. I sent them a copy of my receipt as well as requested pictures of the small pool of water where my pool is leaking into our yard. I was contacted by them today and informed that I would need an actual photo of the hole. I explained that my pool was filled with water and that I was not sure where this hole was, just that we were losing water. Zach informed me that it was not their problem and that some people have drained their pool in order to send them a picture. I asked him if there wasn't someone who could come out to our property to verify the leak as I could not afford to waste that much water and then have to refill it again. He informed me again that that was not their problem.

The Asurion claim was easy to submit, and we received the replacement phone within 24 hours. The new phone was the same color and model of the lost phone. Very smooth process. Losing a phone is never easy, but Asurion made the entire process easy. The only piece that was a little more challenging was activating the new phone.

We were away on vacation and Asurion still made sure they got us the replacement phone delivered to the hotel when they said it would be, and getting it up and running was quick and painless. The whole process was easy. I simply made sure to turn off location services on the phone, and mailed it back in the envelope provided.

This process for getting my phone through this company was very easy. And I didn't miss very much when I received my phone the very next day. I didn't have any issues. It was great that my damaged phone was easy to return. Again, the entire process didn't take any time at all.

First we called Asurion and the person was not very helpful. They did not make it very clear we should call Verizon first and said it did not qualify. Then we called Apple, then Verizon and the second person was very helpful and took care of all issues. The service was great when the ball got rolling correctly and it was a great transition to the new phone at that point.

Filled out claim on website. Called and was told my phone would be delivered the following day. Can’t ask for better service than that. So happy I got this insurance. I would recommend to everyone. Was having a problem canceling find my phone and they were very helpful with that as well.

I am not satisfied with Asurion because I lost my phone on 24/07/2018 and they didn’t send me any replacement yet. Moreover, I don’t have any mobile phone and sim card because of which I missed an important appointment and am unable to access Google Maps which is the biggest headache. And now I am using someone else’s phone.

This is the second time I have had to use your service for the same child's phone (she's 26 by the way yet still my child). Each time I have been quite impressed with your phone staff as well as how quickly we received the replacement devices. I couldn't believe that we talked with your service representative at 6:30 on a Friday night and we had the new device in our hands by 10:00 the very next morning.

They were very friendly and helpful. I was able to get a replacement with no problem at all. Very fast turn around as getting our phone to us. I would highly recommend this for anyone. Especially if you have younger kids and teenagers that go through phones like mine do.

Damaged phone was replaced quickly and easily! Although the same phone was not available, Asurion quickly got an equivalent phone to me. I was able to quickly set the phone up, retrieve all my contact information and get back to business as usual! A pleasure to deal with service reps and tech reps!

Was super easy to set up my new device and tech support was helpful with all my questions as well! It was nice to only have to wait only one day before having to get my phone back so I wasn't disconnected forever. I would recommend this service to anyone if they ever had issues with their smart phone.

Asurion kept saying that my phone did not have my name associated to me. They could not help me out and I had to call Verizon. Verizon said my information looked fine. I called Asurion five times in one day. I was disconnected twice. I had to submit two claims for the same dropped phone and my claim was eventually refused because of a paperwork mistake by Verizon. Verizon was happy to fix the mistake on their end but Asurion was unwilling to work with Verizon.

Y'all did great. No problem with the tablet. I want yall to repair all my tablet, phones, very easy to send my item off to get it fix. Very friendly people to talk to on the phone. Also help me get my tablet back to what I had on it. Thank you very much.

Got my new phone the next day. Thank you for being a great insurance company for my phone. There was no problem with it whatsoever. I never thought having insurance on a phone would be a good idea but now I tell everyone to get with this company because you work great for your customers.

I had a broken screen for a week but only because I couldn’t afford to pay for the replacement but once I had enough to pay it, Asurion came through fast! But I mean fast. I contacted them one day and the next day I had my new replacement. :) Thank you Asurion!

My phone was stolen from me in Barcelona Spain on the second day of my holiday. I was given the option of either having one sent to me within 5-7 days in Spain or delivered to my home in 24 hours. I elected to have it delivered to my home as I did not know where I would be in that time frame in Spain. It was delivered in time and was waiting for me upon my return. Your service was exceptional and I highly recommend that everyone utilize Asurion as their insurance carrier.

Asurion was very helpful in getting me my phone back to me right away. They spent time with me, over the phone, in helping me shut down my other phone. I really appreciate their help and was very thankful for the nice operators that help me. Thank You once again for your help...

My kids broke their phones and got replacements from you for no hassle at all. They got their phones in no time and the return of the broken phones was very easy. We are well please with the service we received. Thank you very much for the excellent service and have a great day!

Husband had a broken glass on his phone and they did a great job replacing it. I can't complain a bit. Thank you very much for your help as he has some dementia and needs his music on it. He missed it a lot as it drove him crazy. You would have thought you took his toy away. But we did get it in a timely manner. Thanks again.

It was not possible to repair my damaged phone so I was able to purchase a new phone for $89. After it arrived I had it activated and all my data transferred from my old phone to the new one. I was just disappointed that my calendar appointments could not be transferred. I took it to Verizon to remove the battery of the old phone so I could send it to you, but they said it was not possible to remove the battery in that particular phone so I sent it to you with the battery in it.

The online process was hard to handle, customer service didn’t want to help much, just told me to go online and fill out forms. Once all the forms were filled out, it was easy getting all the information transferred from the new phone. Then I had to update my SIM card, because the one Asurion sent me was not connected to my account! Big headache, but worth the insurance.

I have had this insurance for many years with Verizon - and I have not yet been disappointed. The customer support is exceptional - when calling for help with setting up phone or any question on insurance coverage - they are knowledgeable and most importantly Patience. Would highly recommend getting with any phone purchase from any carrier. Thank you.

I expected a bureaucratic and frustrating experience as I've had with other types of insurance. Even as I write this, I'm still surprised at how quick and easy it was to file and process everything. I could file the claim online, the new phone was shipped immediately, and it arrived earlier than expected. Thank you so much!

Asurion customer service excellent, replacement arrived within 48 hours during a holiday. They gave excellent instructions on the return process and followed up to make sure I completed return correctly to ensure I was not charged any additional fees. Highly recommend, they also helped fix issues on my return caused by Verizon.

Customer service rep, was very professional and pleasant. She explained the process and I received another phone I believe it was new (Note 4) phone, back in the warehouse somewhere... Lol I had a new case, new earphones, new battery, new sim card, new charger... the works. It worth it to me to get refurbish phone as long as I can call, text and get on the internet I'm good... No one stealing Note 4's, customer for life!

The customer service rep was very helpful. Thank you guys for always helping me... Verizon rock??? Thank you for always taking great care of me and my account. I love my service with you. All the rep had a great attorney use and was very helpful and attentive.

My phone had water damage and I had my phone delivered via Federal Express. Set up using iCloud worked out with a bit of confusion but overall everything went smooth. I started the process with a phone call to Asurion and made sure the "Find my iphone" setting on my phone was off.

Expedited delivery of my new phone and shipping labels to return broken phone I had no issues, no questions, no hoops to jump through at all. I called them and they helped me set up my new phone free of charge. I highly recommend Asurion for your insurance needs. Thank you!

I was very satisfied with the replacement. The face of my old one started to come off and then it would act odd every now and then. I would recommend to any of my friends that they should consider using your service. One never knows with electronics how quickly your device can fail you.

Phone was replaced in a timely manner. Very pleased with the Representative that helped me get my phone replaced. Was without for a few days, though I would have been happier if I could have gotten one at the store, still pleased with the fast turnaround. Will definitely recommend to friends and family.

I was very happy with you resolving my problem with my phone and replacing it so fast. However there was a problem with both slim cards you sent me, they did not work. Verizon installed new ones at no cost. Why did you sent out sim cards that were not active?

Thank you for replacing my phone so fast. The lady who walked me through to transfer my folders from my old phone to the new one, great job. Service was fast and easy to understand during the transfer process. Many thanks for responding so quickly. One complaint is the phone was left on the front porch.

Thank you for fast help!!! I had problem with my broken cell phone and I received a new one on next day !!! Thank you Asurion. I am very happy with your service. Person who helped me was very nice and polite. He was very patient because my English language wasn't great.

Replacement was easy to arrange, and phone arrived in just over 24 hours from submittal. Didn't even need a tech expert to help set it up. Everything worked as expected. It's good to have peace of mind for life's pratfalls. I am pleased enough with the experience to recommend coverage to my family and friends.

Got my replacement with all instructions super fast, thank you! The instructions were given by phone and in the mail, it was easy to return the old phone in the envelope provided. Again the replacement phone arrived the very next business day after I made my claim and my deductible payment.

Great service and easy to use Asurion. They make things simple and I have used them several times with no issue. Products arrive on time and with no damage. I would definitely recommend Asurion for claims handling with regards to cell phones or tablets. One of those companies that makes it easier for consumers.

I received excellent service from Asurion. Both on the phone and with the technician who came to my home to repair a broken screen. The delivery of my new phone was speedy. I was also given great assistance in transferring data from old phone. Thank you for the exceptional service.

The service was great, they helped me set up the phone and made sure my contacts were transferred. It didn't help that I cracked the new phone within a week of receiving it, but I would still recommend the service. They wanted me to download the app, which helped as the first time it reset my phone and did not have all of my backed up data.

Could not have been happier with the process. Everything went smoothly. Quick response and had the phone within a day or two. My daughter was very relieved and so was I!! Thank you for the great service and support!

The entire experience was so easy... filed my claim online, got my new phone the next day. Transferred all my information over from the old phone & then mailed the old one back to you. The coverage you provide is totally worth the cost. I would definitely recommend Asurion to all my family & friends. Thank You!!

I was completely satisfied and very impressed with the promptness and courtesy given. Absolutely 100% satisfied!!! Representative was very informative and helpful, I will always use Asurion and recommend it to everyone I know. It was a great experience and I appreciated the cost being affordable. I used to be very unhappy with deductible costs and expected this to be high but it was very reasonable.

They send me a flimsy envelope for my iPhone X to be repaired. The phone is being sent in to repair the screen ($29). I get an email 3 days later to say I have to pay to replace the phone for more damages. I call the first level (customer service) and she is trying to get me to pay for the replacement. She try to say the phone did not work properly. I told her the top of the screen was cracked and the phone functioned fine and you could barely tell that the screen was cracked. So now I'm forwarded to another department and she tries the same thing and says it's too late to find out what happened to the phone. I told her if the phone was damaged more than it was probably the flimsy envelope they sent me to FedEx the phone to them. Magically she gets the notification that the technician broke the phone (the website updated to say they will replace it). What a scam!

I lost my phone and filed a claim on a weekend. Usually, Asurion has next day service but that wasn't possible, obviously. I had my phone on the next business day which I thought pretty amazing. The replacement was less than a quarter of the price and placing the claim was very easy, which is convenient for such a stressful time. 10/10.

I thought it very prompt, and relatively easy to request. I appreciated the fast delivery of the replacement. Thanks the delivery was great except the phone was refurbished, was that on purpose and we ended up using Verizon to help us set it up, but other than that it was good.

Communication is key. Im happy to have Asurion. They backed me up when I couldn't communicate with family, friends or business. Phones have become expensive, and fragile... but Asurion... changes everything. Seriously insure your smartphones. You never know when they will hit the floor. When they do Asurion is worth it.

I submitted a claim for a damage Samsung phone. I received prompt response. Packaging provided was easy to read to ensure I sent back the damaged phone to the right place. Timely confirmation of receipt provided via email. It is worth the monthly fee to cover damaged phone with a new replacement.

I made a claim and the next day we had my husband new phone. Very friendly staff and help fully. We forgot to mail the old phone back and we received a friendly reminder. They were on the phone to help my husband set up his new phone and went way beyond to help him. Thanks for all the help that your staff did for us.

My iPhone home button stopped working. I called Verizon and they referred me to Asurion. The representative was very friendly and helpful, she knew her product very well. She ordered a phone replacement immediately which I received the next day. I could not have been happier. I would recommend anyone to Asurion. They stand by their word and did not give me a hard time. Thank you. I give them 5 stars.

The clerk at the Verizon store in Charles City, Iowa was very nice and got us back up and running in no time. Our new iPhone was there the next day and the whole process was so easy. I also like the follow-up emails that Verizon sends out. I would recommend Verizon to everyone.

AMAZING. You were so fast and helpful. THANK YOU. I got my new phone the next day, and I even got help with turning off the find my iPhone, which I thought I had done, but I guess I hadn't. SO glad you helped me with that.

I have lost my phone for the first time about 2.5 weeks ago and they haven't send me anything yet... They keep telling me that my claim is under review (for the second time). They said it will take 24 hours on their website, while they said 48h over the phone, but it's actually 24h to 48h BUSINESS hours which is up to 6 working days. Please don't trust this insurance!

I send my printer in to be fixed under the Asurion service contract I bought from Amazon. When Asurion received the printer I got an email confirming its receipt. When I called a week later I was told the printer never arrived and it was a glitch in the Asurion system. After several phone calls, it was established that the printer, in fact, was there. I was told that the printer was being worked on and that it would be completed shortly. When I questioned the rep about the status I found out that the latest status was received by Asurion on the day the printer was received July 20th. I was further told that the consumer site does NOT match the internal Asurion site and any status that I receive on the consumer site may, in fact, no reflect the true status.

Couldn't believe the replacement came so fast. And, when I called your customer service, your service was really excellent. Also, your accepting responsibility before I completed the claim was a big surprise--very good! My new phone is great! Although the same model, it has more features than the one I lost.

I could not ask for better service! Lost my watch On a Weekend and Monday morning bright and early the new one showed up exactly the same as my last and worked flawlessly. What more could I ask for? I would recommend Asurion to everyone I know because every time I have a device problem they are always quick and efficient and always get me back into service very fast.

Took a week and dealing with your team was horrible. They treated me like a crook then I had to do 5 claim sheets. I now have found my lost phone and I don't know what to do because I'm scared of your people! I had a stroke a few years back.

Great experience, the website was a little confusing. But as always you came through. The phone came on time and the transfer of information on my old phone to new phone went very smooth. I will use you again on my next phone purchase. The Instructions could be more clear. I had to call for help and the people that were there stay with me 'til we got it done.

Very quick response and replacement of the dropped phone the only thing that was frustrating was not getting actual help at the local Verizon store. Also having to pick an option for a call for help late at night did not work for my husband as we both go to bed early for work in the am.

I filled out the claim on my phone with spotty reception from a restaurant on vacation as my son and husband were sending me details of the incident that broke the phone from home via messenger and everything came through amazingly accurate despite the situation. Thanks Asurion for making your online filing process so user-friendly. Everything was easy to return and when we had to call to activate the new phone, customer service was very helpful with that process as well.

My phone broke Friday afternoon, and I was going out of town on Saturday. I had my replacement by noon the next day. The customer service rep who helped me set my phone up was great too. All around great experience. I was hesitant to get the insurance on my phone, but I'm so glad that I did!

Very satisfied. Nice new phone. Wife is happy. Didn't see any need to upgrade iPhone. Very happy with this model. I need to file a claim to replace the glass on my phone this time. Thank you very much.

My device was recently stolen and was very easy to put in for a replacement through my insurance that I have with Verizon. Took a few minutes to find the process on the Verizon site, but once found and submitted, Asurion was great! Very easy and painless process to go through and would recommend everyone to get Insurance. Thanks.

The process was really easy. Claim submitted online and processed promptly. Replacement fee is expensive but happy to get phone replaced. Issues with delivery. Delivery address got cut off on label so delivery showed failed. Ended up having to go call for them to hold for pick up and going to get it. Still had the phone in 3 days.

There was a lot of steps to go through... Other than that, I appreciated all the help and the new phone. I did think it was a little expensive since I am paying for the insurance every month, as well.

The service was Timely. Courteous. Streamlined and simplified. Much improved service since last time I had to use it!! Was pleasantly surprised and back online within 24 hours. Please keep up the great work. Thank you. Now I don’t mind paying the monthly fee knowing that the service is worth the price you pay.

The whole process was very quick and easy! I got my replacement phone the very next day with detailed instructions on what to do. The deductible that I had to pay was very fair and I got a whole slew of extra accessories as well! I had a very pleasant experience with Asurion and would definitely recommend them to friends and family.

Great job, I’m very pleased with the service you all gave me. How are you all explained everything to me. This is one happy customer. My phone came in a box, within the box there was a mail out back to the company. It was there the next day. I sent the broken phone back to the company, they tell me how to disengage phone finder. So I did everything you told me to and I’m glad I had no more problems with the new phone.

The people over the phone are very knowledgeable and make it very easy to understand the steps involved. Great personality and love how quick the new phone comes and very easy to set up new device and return old damaged phone. Overall love the service. Keep up the good work. Would recommend maybe for first year if phone is physically damage shouldn’t cost the owner.

I lost my mobile. I called Jul 23 now today date July 29. I didn't get any mobile. Paid protection plan too. No response in your side. It's very super slow process. This is actual 2 day process. You take a 6 day process. I feel disgusting. Really disappoint.

Friendly and fast service. Very satisfied with overall experience. Agents were very knowledgeable and willing to help in any way. Had to call to get iPad set up and they were able to help with the setup and the return process of the broken item was very easy and painless. Definitely worth the money for the insurance.

Always pleased with Asurion. They make the process easy and deliver when they say they will. I have insured all my phones with Asurion thru Verizon for as long as they have been affiliated and have had to file claims on several occasions. I have never had a problem. I wish Asurion insured more than just phones.

It’s a pleasure to deal with Asurion!!! When something happens to your device and you need help Asurion was fast and Efficient. Great customer service. My iPad works great. I tell everyone I know that Asurion is the best, can’t leave home without it. Thank you so much.

They were very helpful and followed through on everything they stated. I was glad that I had the insurance in place in order to reduce my cost of a new phone. I hope that I do not need to use you again, but if I do, I know that I am covered.

Claim service was the tops. Very prompt response and delivery. Only sorry for not returning the damaged phone sooner. Had a lot of phone numbers that didn't save to my cloud. Thanks for all your help and support. Yes I would recommend to a friend. Thanks again for your help and quick response.

FAST SHIPPING. WELL PACKAGED. UPGRADED PHONE HIGH QUALITY. EASY TO LEARN TO USE. WISH IT CAME WITH ITS OWN CASE. We are making a case from leather so problem solved. All arrived in timely manner. Verizon store very helpful in figuring out all the apps and how to use them.

The person that took my call was Very nice to work with. I was surprised at how fast my new phone came. So glad I purchased this plan. Verizon answered all my questions & concerns. To the person that stole my phone. Watch out for buses. I hope I get the keys to the karma bus soon.

Since the moment I called you guys helped me right away. Everyone I talked to was very polite. I’m happy to be a Verizon customer and I am also satisfied with the attention given to me by the Asurion customer service. Thank you for all the help. I appreciate it.

This was my second claim in the last year for our family plan for 4 phones. In both cases the replacement phones were sent quickly but unfortunately, both replacement phones were defective right out of the box and needed to be replaced again. This added to the ordeal that was already a stressful situation. I would suggest Asurion start testing the phones before they ship them.

Replacement phone arrived on time and the instructions for returning the defective phone were easily understood. The replacement phone was easily connected to our carrier and it worked well. This interaction with the insurance carrier wasn't our first interaction and just like our other interactions the service was great. Contacting Asurion is simple and their interactions with us are easy.

Great service, helpful and knowledgeable technician. Was aware of fixes for any issues we experiencing while trying to disable find my iPhone feature. Walked us through every step of the process and made sure procedure was complete prior to disconnecting.

Next day aired my stolen no problem. There was no hassles. I just called them with my incident and they replaced the phone with a brand new one next day air. The insurance is completely worth the money. Thank you for the friendly, speedy service. I would recommend to my friends and family.

It was fast and easy and way cheaper than anybody else. The phone came in with in two days and it was brand new. Also was sent A box with the shipping already paid for. We sent the old phone back in the package and everything else was complete. Thank you.

I'm having problems returning a device. Everyone was extremely helpful and quick to try to solve my problems. They have even extended my time for return, are sending me another return envelope, provided me with the tracking number. Wonderful friendly staff to work with. They make the experience very easy to return a damaged device.

The replacement phone came right away. It was very easy to follow the update instructions and my initial experience would have been 100% except I did not see where I was supposed to replace the SIM card with the one that came in the box. I kept getting "no SIM card installed" even though I had my old SIM card installed. When I installed the replacement SIM card my phone worked properly.

Asurion responded in a timely fashion. The new cell arrived the next day! Our grandson has had mishaps with his phone before, and each time you have replaced it immediately. Your employees are very professional and guide us easily through the uncomplicated process. We are very grateful that we chose Asurion and recommend you to all our friends. Thank you!

Great, timely service. I was on vacation in Nantucket, and the replacement phone made it there safely and timely. No complaints! Great service. The service was easy to use, instructions were easy to understand... it was simple and thorough. I was thrilled that the phone arrived so quickly... and the return instructions for the damaged phone were easy and concise.

We have the Asurion Total mobile protection thru our carrier - Verizon. Our tablet became unusable. We think due to some liquid being spilled on it. Asurion replaced the tablet with another comparable one very quickly. It paid for us to have this protection on our devices. I recommend this coverage for peace of mind when devices fail! Thanks Asurion!

It was a very pleasant experience. The customer service was excellent and very easy to communicate with. I just explained what happened to my phone and that I needed a new one and they sent me a new one. The new phone was shipped and arrived very quickly. I was very, very satisfied with the whole experience.

Everything was well. Very good job. I have a question to two tablets that I received. My grandson’s broke the screen again. Is it too early to ask for another one. I’m pretty sure you have received the old tablets by now. I appreciate all the help and thank you very much.

Very happy with such rapid response time! Everyone I worked with, from time I placed the order till the new phone, was professional plus easy to work with. The whole experience was much easier than expected and I very happy with the experience! Will recommend Asurion to any of my friends that may need a new phone!

Service was exceptional! Quick and easy with no hassles at all??? I have had to use Asurion three times and all three times it’s been quick and easy and I’ve been very pleased each time I’ve had to replace my phones. The activation process was easy and understandable so I could do it myself.

Very happy with the help I received on the phone. It was very efficient and my problem was taken care of immediately. The new phone arrived the next day with little or no problems with setting everything up just like on the old phone. The associates on the phone were very helpful and pleasant to talk to.

My wife’s phone got ruined in the pool this summer. We called our insurance and they sent a new phone right out. Unfortunately, it was a lemon and didn’t work either. Asurion worked with us to make it right and sent out another phone that works great. Glad we had insurance or the pool mishap would have been a lot more expensive financially.

Fast, friendly service, painless. So glad I had this insurance. Made it so easy to recover what I lost. I would recommend this service to all my friends and family. Just called and the next day I had my new phone. While we couldn't recover everything we did recover some things.

Very fast process and service to get my replacement device. The representatives with whom I spoke were very friendly. The activation was very fast and easy. There wasn’t a lot of paperwork to fill out or bureaucracy. The only concern is the earbuds that came stopped working in one ear within a week of getting them.

My autistic grandson threw my phone into the water and we’re not able to retrieve it. I had a new phone working with in 24 hours. My only problem was that I received several requests to send back my old phone but it’s in 30 feet of water with a muddy bottom. Great service. Would recommend to everyone.

The phone that I received was not the same cell phone that I had because the letters and numbers could be made larger on my old phone but not on the replacement phone. Can you tell me why because I can't hardly see the numbers and letters on the replacement otherwise it great.

I experienced a very smooth process. I spoke with customer care rep, who was courteous, professional. She also guided me through the claims process. I received new device in about 2 days. A very quick turnaround. Once I received new phone, I called to get help activating new device. I received an email too when the broken device arrive at the return destination. I dont have any complaints. Thank you.

The tech was very knowledgeable and walked me through the process of activating my phone. The tech stayed with me on the phone the entire time until my phone was completely ready for use. The technician even offered to stay with me on the phone the entire time until the set up was complete. Props to Verizon for having such well trained technicians.

The phone was dropped and the screen was broken. Verizon said it was insured to contact Asurion. We had a new phone the next day. The Asurion helpline helped us activate it and transfer everything. The next day we realized a few problems with the phone still existed so we called back to Asurion. They did great straightening it out Asurion was great. I would recommend them highly to anyone.

I was very pleased with your helpfulness and quality of service. I received my replacement phone much faster than I expected. Thank you. The first time I contacted you It was to replace a broken screen. You sent a repairman to my residence. He was fast, courteous and did a good job however the screen was defective.

When I called you provided fast friendly service. There were no issues. The address they sent the phone to was wrong but it was remedied quickly and it ended up being sent to the UPS hub where I picked up the phone. It was well worth having the insurance for my phone.

Excellent service, super easy process, quick, and very responsive. Reliable. Warranty is great! Have had the service for many years with a family of 6. They have saved the day multiple times replacing lost or broken phones. Screen replacement is a great new option, they come right to your home and fix your screen for a super reasonable price.

Very Fast Service and easy to deal with. Replacement phone came right away and the instructions to set it up and backing up contacts and other files was very clear and precise. I would highly recommend using Asurion. I am glad I have all my phones on the same plan.

Asurion process my claim with fast service, no fuss, no hassle. Thank you Asurion for processing, sending new phone and making it easy to return old phone both quickly and efficiently. Will continue to have Asurion for phone coverage for all my cell phones. Crappy old phone, good insurance, new phone works much better than old phone.

I feel that they did an awesome job from beginning to end. Because I had more than one phone that I was filing a claim for I would had appreciated if the emails with the claim numbers had the phone number associated with the claim on it. Took some time to decide which claim was for which number.

They were quick with a replacement phone for my son's lost phone. No hassle. The re-registration process could have been a little easier, but understandable due to security concerns. With the cost of these phones and the need to have one, we're glad we got the service. If you have teenagers who are active and go a lot of places, this is a necessity.

1st replacement phone did not operate properly and had to be replaced. Based on this your quality control process could use some improvement. The 2nd replacement works fine; however, I had to spend a lot of time transferring data, etc. to each phone not to mention the frustration associated with doing this. While the people at Verizon were helpful this shouldn't have to be done twice!

The replacement of my phone occurred very rapidly from a Sunday afternoon occurrence to a Tuesday noon replacement and back in use by later that afternoon. That is very good in my estimation as my downtime consisted of basically one full day when my fear was it could have been much longer. Thank you for your rapid response!!

No issues at all. A bit of confusion regarding email communication prompting me to shut down locating service. I'm still not real sure why I got the email. I'm to believe it was for "Apple" devices, not Android. Otherwise all went well. My rebuilt phone is like a new device. Thank you.

Great job! I had never utilized system to replace a cell phone. When I was notified that granddaughter lost cell phone. The online process was simple and the new cell replacement arrived in timely manner! I appreciate there was a support tech available if I needed when completing online process. Thank you!

Great job, also hats off to Verizon. A lot of paperwork to fill out. The biggest hassle was all the trips back and forth to Verizon. In the end everything went very well. My new phone did actually come overnight. I recommend that everyone should have insurance on a device that is so costly.

It was very straightforward and easy to complete. It was also helpful explaining how to return the damaged device and I appreciated that. The phone came in quickly and when I was setting it up, I had someone who was very patient and helpful. He cared about me as a person and guided me in an efficient manner.

So glad to have Asurion Insurance on my phone but I did have a couple of issues this time. My phone was sent overnight next day via FedEx on Saturday 7/21 but wasn't received until Monday 7/23. When I looked into the tracking history I found the phone was sent from Ft Worth (15 miles from me) to Dallas then to Memphis and then finally back to Ft Worth. Craziness!!! Blackberry Priv requires a special tool to open SIM and SD slots. My original tool was long gone and the replacement phone didn't come with one. I improvised with a paperclip, but it was very difficult to get the SIM tray open. Finally managed it. New phone up and running great. Thanks!

The problem was taken care of in a very satisfactory way. I was extremely happy. The phone was replaced with another one of the same kind. Even though it took me a while to come up with the deductible you kept the claim open so it could be done. Thank you so much.

Very quick and professional service... I will definitely be a customer forever! When my phone was accidentally broken, they immediately sent me to an authorized repair shop. However, the repair did not work... SO THEY REPLACED MY PHONE IMMEDIATELY! No extra charge!!! The customer service people were very good also... Definitely worth having. Highly recommended!

I had 2 devices go bad within a week of each other. I am glad to say that we really appreciate you covering the replacements excluding the deductible. I am so glad I have carried the insurance with Asurion! Thank you very much! We are very pleased with everything.

They were very efficient and helpful. The women was very nice and understanding to my problem. The process was simple and efficient. They sent my new phone and I received it within a day and I could not be happier. The return was very easy. I will definitely be a returning customer.

Asurion support personnel did a great job replacing one of our cell phones that unfortunately went swimming. Got all the online documents filled out and the replacement phone was on its way within 24-hours. Only one minor problem... the user had not created a backup document location. So all was lost that had been on the submerged device. Call it a learning experience! Thanks again for the great support :-).

My husband destroyed his phone at a work accident and was unable to use it. We called Asurion and the entire process was easy and very pleasant. The customer service representative was responsive and knowledgeable. She made sure to listen and find solution for me. My replacement phone was received as promised the next day. Thank you!

My original Phone would not charge, damage to the port on the phone. The replacement phone only worked a few days then totally died. With the first replacement I did have some difficulty trying to get Asurion to understand that the phone was damaged. It took several back and forth between my carrier and me and Asurion and me to finally get a replacement phone. When the replacement phone died, the response was immediate. Thanks for everyone's help.

We reported through the website, replacement phones sent timely and connect with no problem. Necessary instructions were provided to ensure transfer was stress free as possible. Especially important for the not so tech savvy. This is why we have insurance on the devices we own, worked as advertised. Pleased with the service provided. Thanks!

Thank you so much for getting me up and running again within a business day of losing my phone. It is imperative that I have my phone for my work and you made the transition seamless. I was not expecting an additional leather case but was happy to receive that as well.

The customer service was great, but the phone is terrible. It has a ton of problems. It will call people randomly, a lot of times you cannot answer when someone calls in, it will FaceTime someone randomly, and tons other things. I really need someone to call me about sending me another phone. Thank you for everything and I look forward to your call back to me.

I had completely list my tablet a couple months ago... Searched hi and lo various times, home, cars, works, finally gave up. Signed the affidavit and the next day received my replacement. THANK YOU :).

Only sends remanufactured phones. Replaced a less than 2 month old phone with remanufactured phone that didn’t work. Also sends out chargers that you can buy for $2 at a convenience store. It’s a scam. Take your money that you would send them and save it. That’s the best insurance you can have.

The new replacement cell phone arrived just as quickly as y’all said it would. Thanks! I’m still having problems but I’m sure it’s Verizon and not the phone. Thank You for your help. My battery still doesn’t hold a charge, drops calls and will get hot and turn itself off.

This was a very smooth, quick process. Everything was handled in a very timely and professional manner. So glad I have insurance. I would highly recommend Asurion to everyone. I was amazed to see that the brand new phone had arrived the very next day. The set up process was very smooth and the woman on the phone was friendly and helpful.

We had to return my son's phone that was so destroyed by being dropped that we could not actually turn it on and off. It was very simple and easy process. My only concern was that we were not able to make the phone function to turn off the find my phone app. I hope that this was resolved. Thank you very much.

Very great service and fast! They were friendly and supportive of what I was needing. Also they made sure I had all chargers, battery, etc... That I needed. Thank you. They also made sure I was happy with what they did for me. Then they also doubled checked too much. Everything was correct to my satisfaction.

Easy and fast replacement. Really appreciated the complimentary next-day shipping and pre-prepared return envelope. Only issue was that the system wouldn't allow me to place my claim online, saying I could only place my claim by phone. Unfortunately my phone was fully inoperable and I had no alternatives for phone calls, so figuring out how to make the necessary calls using a tablet not connected to a network was cumbersome. Otherwise, great experience. Thank you!

Made contact through agent at store and had no problem. In a short time received my cell and protection shield. The store agent help me with my contact and when my shield came in, went to the store and they place the shield on for me. Thanks for your service.

I have a contract with Bell Mobility and purchased a iPhone 8 64GB with Bell on a new contract and when asked to add insurance I did considering the phone is valued at around $1000.00... So I recently lost my phone and put a claim in with Asurion and they’re denying my claim because I used my other number (SIM card) with the phone. I have 2 lines with Bell, and I literally added a new line to get this new iPhone 8. When adding insurance I figured it covered the phone, not the SIM card I’m using even though they’re both on my line under my name. Even the Bell reps didn’t know that would be an issue and weren’t aware of this.

This company wanted to replace my iPhone 6S Plus with an iPhone 6. Stating they had no replacements available. I asked for customer care and no one called me back after a week. I called and abruptly they told me my option was to get it fixed at my cost initially and the submit receipts. This is not how my insurance contract reads. Nonetheless Costco fired them so I’ll be going back to Costco.

The local "Gooch" Verizon dealer helped me get everything together and told me how to do it. Without their help it would have been hard. Everyone was very helpful from there and also from the insurance company. Very much appreciated the kindness. I am just glad we have such wonderful people working at the Gooch who care so much about their customers needs and wants.

The screen was replaced and the phone was never the same again. Any app that I was in, if I hit the center of the bottom of the screen it would always go back to the home screen. This included making phone calls. This phone is working as it should. Thank you!

Your customer service is best of any other company I deal with! I also appreciated the quick response in sending my new phone as I was leaving on a trip, when an issue arose with my replacement phone it was taken care of immediately. One thing I would suggest is better contact info, I was not able to contact your company when I was overseas, I had to email Verizon to help. I thank you.

Your service was excellent and provided great value. For anyone that is a hard user of phones, like I am, this is a required product. Like having collision insurance on your car! Crazy if you do not have it. But make sure you have an old phone around and a back-up of your data and configurations. That way you can do not have to use the more expensive replacement option.

The first issue I brought to Asurion was a cracked screen. A tech was sent to repair it and he was prompt and professional. Unfortunately, by the next day the phone was having new issues. So I do believe your phone screen repair practices need improvement. I called customer service to report the issues (could not hear incoming caller when calls came in). They ran some tests and decided to send a new phone. The new (refurb) phone arrived and I transferred everything over. The process was tedious and time-consuming, but Asurion's customer service was very good.

Fast and Friendly Service. I only thing was that we had to provide a street address for delivery. We live in a rural area where we don't get UPS delivery and we had to use a relative's address to have our phone delivered. Some people still use P.O. Boxes. Thank You though we got our phone replacement.

The process was easy and quick. The representative was knowledgeable and provided good customer service by being friendly, taking her time, and ensuring that my phone was set up correctly! It made the phone setup a smooth transition, and she didn't rush me in the process. She represented your organization well and it was easier than I had expected.

Got my phone in a timely manner. And had all the necessary tools to send back old one. The only thing that was strange is the refurbished phone did not come with a backing or new battery which they do not tell you. It also was easy to do online.

Got replacement phone at a reasonable price. This worked for me. My phone had been submersed and it worked for a while but finally gave up. Thanks for covering my loss. The new phone was an upgrade and did not cost me an arm and a leg. I am quite satisfied with the result. Thank you.

Very happy with the speed at which my husband received his new phone. He was supposed to be leaving on a Monday for a business trip and we were worried he would not have a phone during the trip but we were able to get the replacement phone the Saturday morning before he left.

Quick and easy replacement of my phone that quit working! Received my replacement phone the next day. Easy return of my non-working phone to. Great service! I will purchase this insurance for all my phones in the future. I highly recommend this extended policy to all my friends. They are so easy to work with.

Very Simple and easy, does not give you a hard time, and shipping is incredibly fast!! The fact that I lost my phone at the end of the day 7pm and still got it next day is amazing, no hassle. Of course it was kinda pricey, but I rather pay 199 than 999.00 for a new phone. Facts!!

Have always treated me and my family AMAZING!!! Very friendly and helping every step of the way. Great Customer Service. Replacement phone was sent to my wife by noon the next day and also upgraded to the next available phone model because of her phone being discontinued plus they added all accessories.

Excellent service. We received a replacement phone the very next day at the hotel we were staying at. I would highly recommend this insurance coverage for any owner of a high dollar cell phone. Most all of the claim process was handled online. Verizon was able to help our daughter restore her information backed up on the cloud to her phone the next day.

Appreciated a minimal wait time when calling. Staff was friendly and timely with resolving the problem. Very easy and smooth process. Received replacement product as promised. And after the first replacement was defective, Asurion replaced it without hesitation. It is nice to have an insurance that does what it says it will do.

I am thankful but it was some confusion with sending the phone. I had to call several times to find out what the decision was on the phone. I was constantly told I would receive an answer in 24hrs. The 24hrs end up being over a week. I had to call back and ask if my son could used my other phone while we wait on the decision. The CSR said yes but this only made things worst because then they forgot the phone that I was waiting on a decision and deductible on. I had to make several more calls and explain until someone understood. I'm happy with the final results.

I had a very good experience with this company. I received my phone within the right amount of time that it was promise and when I called to get turn on they were very helpful. I was able to get it set up easy and back running smoothly.

I could not believe how quickly you took care of replacing my iPad... you made it so easy. I would highly recommend this service to everyone. Thank you so much for your efficient handling of this for me. I would have been lost without it for an extended period of time.

We had ordered a replacement phone for a broken phone. The phone came it was not new it was refurbished and it stopped working within 10 days. We called for a replacement which came damaged with a loose port. We called again and they said that they would have to upgrade us because they didn't have any more of our Galaxy 7. I filled out the claim form they sent and they notified me I had to pay a second deductible. This is craziness! I pay for insurance on multiple lines. If they continue to collect insurance payments on a retired model then they are responsible for replacing it. I am writing this before I've completed my claim as a warning to other members. This company is not to be trusted if you are insuring older phones.

My wife dropped her Apple X checking in at the airport and cracked the screen. I called several local repair centers and was very surprised at the cost of a screen replacement. I called Asurion and the service representative was very responsive and understanding. The replacement phone arrived the next day at a cost far below the cost of a local screen replacement. A good investment! I highly recommend purchasing their insurance!

The process was very quick and easy to do. I was keep informed via email what status my claim was in and my new device arrived the next day! I have always had insurance in my phones and one of the main reasons is the great customer service and expedited process.

Prompt service in a trying situation at the loss of my phone. Appreciate your help and grateful for the help received. It was great to get a phone that was nearly like the other one. It made it a lot easier than having to learn a new one. Plus, I got my directory back. Fantastic.

I first went to my local Verizon store to file a claim as I have done before. The gentleman first told me the phone was covered then he said it wasn’t. I left and filed the claim directly with Asurion. I highly recommend Asurion but after this incident I am changing carriers.

They were absolutely amazing and helpful in every way! Everything that I needed was taken care of quickly and easily. Phone conversations were consistently polite and friendly. I could not ask for better help! I was able to call at any hour of the day and the phone that I was trying to get replaced was sent to me quickly and without any hassle.

Not sure which device this is for but we've replaced 3. Two of the experiences were fine. My husband's phone we had to fax in paperwork, which was a pain. Also my phone was replaced with another type of phone and didn't come with any type of manual, so that didn't seem right either. Other than those things everything was fine.

It was easy to put my Claim in online and I got my screen fixed right away at my home. They were able to fix the screen but there were still problems with the phone. I called the rep. and told her about the phone was not working correctly after they had fixed the screen and I received a new phone the next day.

Very helpful in getting phone replaced. Quick shipment!! Very friendly customer service. Explained process to understanding. Polite rep. Who responded to my concerns. Only issue is cost to replace phone is a big pricey. Explains how to ship back phone that was not working. Helped. Me with turning off located phone feature.

My daughter had dropped her phone in a water puddle. Called late and was helped right away. She asked a few questions, didn't take too long. She was helpful and very polite. There wasn't a issue with the claim, the only problem I had was they had trouble running my card, it had to be manually ran. She had to put everything on paper, that took time. But still would recommend you.

My son's phone had issues where he couldn’t make or receive phone calls. An agent tried to troubleshoot the problem and it couldn’t be repaired over the phone. A new phone arrived in 2 days and all is well. It’s all set up and ready to go. Great service indeed!

My situation was handled very well in a timely manner. Everyone I dealt with was super helpful. I was very thankful that I had Asurion coverage for my phone. I appreciate the customer service reps being patient and never once making me feel like an inconvenience. Thank you very much!

When I brought my son's phone to Verizon, they were very helpful to call Asurion right there in the store. Everything went very smooth and efficiently in receiving my son's replacement phone. It only took 1 day from the time I called to receive it. The phone came the next day, and was in perfect condition. I would recommend Asurion very highly. Thank you very much. It is definitely worth the cost of the insurance.

As a part of Asurion's partnership with Verizon they've routinely advertised, "If it cracks, you're covered with Total Mobile Protection. As fast as same day cracked screen repair in select locations. We'll come to you or you can come to us. Mail in option available." Apparently, this doesn't apply to iPhone X devices. With a cracked screen, Verizon's insurance provider, Asurion, quickly dismisses claims for iPhone X users, stating they do not have parts available for what should be a $29 repair, instead advocating a total replacement at a cost of $199. Buyer beware - apparently 'Total Mobile Protection' doesn't actually mean... Total.

It was fast and easy. I was surprised that I did not have to jump hoops. The operator spoke English! The new phone was automatically insured. The new phone was new and had no issues setting it up. I am glad that I use this insurance on my all kids phones. The operator was pleasant and understood it was not my fault and I was just the parent who was glad that I had this insurance.

Fast, reliable service, the only thing that I'd recommend is lowering the deductible for the replacement phone, other than that, I have nothing negative to say. Thank you Asurion for getting my replacement phone to me as fast as you did! I would definitely recommend you to anyone needing this service.

When we first called my husband had a hard time and did not get satisfaction. But we called the next night and everything went smoothly and we had no problems. Not sure what happened the first night but we got our new phone in a short amount of time and it was exactly like the old one.

My phone fell and cracked just over the camera. I could no longer take pictures and I hated the crack in my screen. I filed a claim through Asurion and just as promised I received my replacement phone the next day. There were no problems reconnecting and my new phone is working well. I have nothing but praise for Asurion. I questioned whether to put insurance on the phone, but I certainly am glad that I did!

I got a little frustrated that I ended up having to talk to so many technicians online, but once it was resolved it was so easy to get and send phone back. Overall, I was satisfied with the service that I was provided. Thank you for taking care of me and sending a new phone promptly.

Customer Service representative was knowledge, and very good at explaining how to complete process over the phone. New phone came in a box that was self-explanatory, I liked everything was labeled. Starting the process could have been slightly easier, application was difficult to navigate on a phone. Overall good experience.

Asurion warranty that I purchased through Walmart keeps giving me the runaround in not paying my claim. It has been over 30 days. I waited for them to find someone to repair the item and they couldn't find anyone and are stalling in paying out my claim. DO NOT buy their warranties. It is a rip off company located in Nashville.

It was a very easy process and provided a quick replacement of the damaged phone! The phone arrived a few days after the claim with great directions and the opportunity to discuss the setup the new phone live with a representative. Asurion delivered great service and got us back to a working phone in no time.

Our technician worked very hard to solve the problem and get my phone connected. She was very courteous and knowledgeable. She answered all questions quickly and tried several different things to connect the phone as we had a couple of issues arise. She remained patient as she tried several times to connect email and transfer all the data from the previous device.

Replacement was very fast, not a hassle to fill out the website forms, and just very proactive in helping me get back up and running. Nice replacement phone was sent, and we appreciated that. We did make one call to Asurion to ask some questions, and they were very quick to respond and tell us what to do. Overall really excellent program and service.

I (and my family members) have all had a great experience with our claims and recommend Asurion all the time. I miss my flip phone but I am getting use to my smartphone. I have found it hard to find a case for my LG so next time I will know to pick the Samsung which seems to have more support out in the world. Been waiting a week for my LG case to arrive, fingers crossed nothing happens to my phone before it comes!

I was so very happy that I had insurance when I lost my phone due to an accident and extra thankful for an insurance company that was able to replace my phone very quickly and a very smooth and easy process from A to Z. I was quick to recommend this company to other people who were surprised at the time it took me to get my phone back at such a reasonable deductible.

My son's phone was lost on the beach out of the country. We contacted Asurion and completed the online claim. Once the information was verified and upon paying the deductible, my new phone was sent within 24 hours. It all went very smoothly. I was very satisfied with the transaction.

This company goes out of its way to having a very quick response time. Everything was done perfectly. Thank you. I would recommend Asurion to any and everybody that needs cell phone repairs and or service. It was nice to not have any downtime with my phone. I have used Asurion a couple times and they have always been over the top freaky fast.

I got my phone and one day it was really easy and the guy on the phone was really nice to me. I just need you guys to send me a return package so I can send you back my phone. Thank you. Also getting my phone back quick really help me.

Cracked iPad, though the exact model wasn't available, they accommodated with a great model then worked with my wife helping her set it up without issue. Online setup wasn't working initially so we had to call a couple of times when we had the time. Not the services fault.

Good customer service. Helped solved my problems with my device. Handle shipping excellent. Got my device within two days. The new device is working like it should. No problems so far. Made the waiting time easy. Didn't have to wait to get feedback or help. Wasn't on hold very long.

My phone fell off the counter and shattered the screen. After getting them to understand the problem and that the phone was still under warranty things went very good. I was very glad to find out that the phone was still under warranty per CS. Thank you for all your help resolving the problem.

Upon going to Verizon store and the associate helped complete the claim which went very smooth. Within days, I received my new phone and then went back to Verizon and associate got it up and going. We will continue the insurance. I have received a call pertaining to sending the old phone back, I really would like to collect my contacts and pictures that's on the old phone, but Verizon says that can't be accomplished. Can you help? Thank you.

After accidentally dropping my iPhone 7+ on a tile floor (which, sadly, happens somewhat often due to my house having tile floors and my being clumsy), instead of finding no resulting damage, my phone’s glass was shattered and the metal frame was broken/twisted. To my surprise, after paying my deductible and completing the Asurion paperwork, I received an identical phone within 24 hours. Because they had advised me to do a backup of my phone, they were able to talk me through the successful restoration of my data on my new phone. I was and remain, grateful.

2 words Simply Satisfied!!!

Amazing job! I really appreciate all your help with getting the device to me so quickly. The representative was so nice and polite. I cannot thank you again for all your help. The device works perfectly and I haven’t had any issues with the service connecting and all the problems I was having before are gone.

I am so glad that I was carrying your insurance. I called you the day that my cell phone was stolen. Your representative walked me through the process of filing a claim. I received a new phone the following afternoon!! I have told my family and friends about your company. Thank you, thank you!!

Reported my phone lost to Verizon and my replacement phone arrived the next day! Worked with Verizon agent on the phone to go over activation and set up which was very easy and quick. Not having to go to the Verizon store and have the employee help with the setup was very helpful.

Customer service and delivery was excellent. Only issue is reconditioned phone does not perform as well as old phone, drops calls in my house and is slow to change functions. Am deciding if it's worth effort to call and ask for another phone and go through setup again?

FILING A CLAIM has been the most painful experience of my life. I'm now on day 4 and latest response: "We are reviewing your documents. We will contact you via email or automated message within 3 hours regarding next steps." Next Step, now what??? I am beginning to believe this is all a possible scam. Is there really a phone replacement available??? Or have I been paying monthly for 4 devices for nothing?

I was not happy at first. I do not think I should have to go through 3 phones, before finally with the 4th phone, get one that works. However, The customer service reps were helpful and polite. I received my package without incident. I was not overcharged. I was treated respectfully.

I’ve had coverage on my phones since 2014, and they are claiming there was no activity in my smashed phone after I tried to file a claim. Obviously there was no activity as it was broken. I’ve never dealt with ruder more unprofessional people in my life. So now I have to argue with my wireless carrier to get them to get my claim approved. Let’s see $13 for 48 months is $624 I’ve paid to be told no?!? You’re joking. It’s easier to take a chance and forego it and suck it up and pay what you have to. How freaking crazy!

I want to thank you for such extreme customer service. I had my replacement phone in less than 48 hours from the time I made my claim. As it turned out, the Samsung S7 had been discontinued and Asurion replaced it with an S8, for which I was also grateful. The only thing I would like to have seen different would have been a user manual, as the S8 came with only a phone and a charger.

Very quick responding as to handling my claim, no issues, no problems. Soon after me filing my claim and submitting the documents they needed, they responded right back and I had my replacement phone within a day. Can't thank them enough. In this day and age It's really nice to know that a company like Asurion is there. Thank you again.

Thank you for processing the claim and shipping the phone so quickly! Will always have the insurance on our phone in the event of a problem! Would highly recommend this to anyone. Especially if you have kids. Have had to use this insurance a few times and don't know what I would have done without it!

The customer service department was extremely helpful warranting my recent purchase of my LifeProof case. I have purchased 3 cases prior to this one. When testing this one, it failed. I contacted the customer service department immediately and had no problem explaining the issue with the product I just purchased. I want to thank Asurion customer service department for the prompt and professional service I received. Thanks.

Service very poor and very expensive. No problem with any one person just the process. And the program itself. Lost phone was sent back to me 20 days later and Asurion would not take back phone and give me back my $150. Service very poor and very expensive.