Asurion Reviews

Actually I truly had a great experience. My phone broke and When I got home I figured out how to make the claim online. I had my new phone in less than 24 hours. Amazed I was. Then the protech professional helped me get the new phone going very smoothly. Thank you. Hope I don’t need to contact you again but if I do I have confidence that things will go smoothly again.

Requested iPhone XR replacement for cracked screen & received with no problem. Did too slow download speed. I went to AT&T store where purchased for complete downloads. Upon arrival iPhone XR had screen protector that was cracked and not the phone. Insurance agreed to accept old erased phone and waive $250.00 deductible due to store not providing screen protector information on purchase & no damage to old iPhone XR!

Working with Asurion was very easy and quick. My phone was stolen while on vacation and I immediately notified my carrier so they can temporarily put a hold on my account. Upon returning home I notified Asurion of what occurred, they assisted me in filling out the forms, I paid my deductible and the transaction was complete. I received my phone the next day, configured it according to the instructions and was back up and running. This entire process was painless and Asurion was very supportive of me in my situation. It's because of this that I will continue in keeping my phones insured through Asurion and highly recommend them to others. Thank You!!!

I received a good service. The representative was very attentive and resolved my situation. The equipment was delayed due to lack of information that I did not send on time but once I sent it, I received the equipment in a very reasonable time.

Local AT&T store rep was very helpful and courteous. The on the phone rep was a little off kilter but in the end it worked out great and the replacement came very quickly. I am very satisfied. Thank you very much.

Everything from talking to customer service to sending back the phone was awesome. Customer service was polite and helpful. Phone showed up on time next day. Got things switched over and shipped other phone back within the given time period. Worked great!

Call service associate was friendly, helpful, explained everything clearly and answered all my questions. Nikki was the person who I talked to. Replacement cell phone delivery was quicker than what I was told. Extremely happy with the service provided. Thank you.

It was very easy to submit a claim. The new phone was delivered in less than 24 hours. I mailed the old phone back in their mailer and received an email confirmation that they had received it. Quite a smooth operation.

The experience was quick and easy. The customer service rep was polite, took the my information and I had a replacement iPad in 2 days. The instructions included in the box were easy to follow with return label and even tape for the box. Thanks.

Thank you for the great service that you provided us. Our schedule kept changing and you all were so kind and worked with each during each change. I appreciate the kindness of all your techs. Eventually, our phone quit working entirely and Asurion promptly walked us through the process and was able to get a new phone quickly.

The replacement phone came within two days of placing the claims when my husband's phone was lost or stolen during his travels. He was able to have it set up and using again in no time for a quarter of the cost to buy a new phone.

So my Google Pixel 3, which I LOVE, screen cracked. I have no idea how, really! And though I ended up getting a new device, because the screen fix actually messed with the speaker, all turned out as expected and everyone I spoke with made sure I was happy. AND, it was easy and the folks were just plain nice and professional!!

2 replacement phones in a row have failed. I am about to file a claim on the last one. It is 1 week old. I purchased Asurion insurance on both of my cell phones about 3 years ago. I was told that I would receive a functional replacement phone in the future if mine were to fail. About 2 months ago, my old phone failed. I filed a claim and received a replacement phone. It worked for about 2 weeks and then failed. I filed a claim on the replacement, and after a paperwork mix up, I received the 2nd replacement. It has failed also. Each time a claim is filed, it is a time consuming and inconvenient process. Being without a phone also presents problems. This will be my third try for a functional replacement after having faithfully paying premiums and deductibles for years.

I’m a very cynical person by nature when it comes to dealing with folks on the phone and especially insurance issues. I always expect idiots on the other end. Having said that my experience with getting my daughter a replacement for her lost iPhone was superb. All my questions were answered. I was treated with respect but not in a scripted way and the new phone arrived very quickly to her address in another city. This really was a great customer service experience. I NEVER write feedbacks. I’m making an exception here because the service was truly first rate.

The two gentlemen who I worked with, Thomas and Tyler, were phenomenal. When Thomas needed assistance, he brought in Tyler. Between the two of them, everything was handled beautifully and my new phone is working very well and I am extremely happy. Thank you for having such great people on your team.

Been dealing with AT&T for 25 years. I can always call and get a friendly person to help me. I have been buying service contracts for every phone. I had a changing problem with my I-phone 6. They replaced the phone and sent it overnight to me... Very happy with AT&T - I have converted my kids to AT&T and they are happy campers also... Keep up the good work AT&T.

I am extremely clumsy and I’m certain it’s genetic. I have replaced my iPhone 3 times in the last year (2/3 I dropped). Each time, a replacement phone arrived the following day after submitting the claim. It is not free, but that speed, ease and thoroughness of service is commendable, and absolutely fantastic. Thanks, Asurion. Special discounts for challenged customers?

Helpful, courteous and professional service. My son received a replacement phone within a few days, and packaging and postage was provided for his damaged phone. We called tech support to set up his new phone, and he got it set up right away. All for substantially less than the Apple store.

Good and fast service. Had to call to get updates which was a bit disappointing but overall, good service and assistance. My phone came in the next day after I called in for an update on its status. Thank you.

I am extremely displeased with my service. This was my first time having to go through Asurion to replace my phone that was stolen from me on the 20th of July. First the wrong documents were sent to Asurion from AT&T on the 21st and Asurion did not contact me letting me know. I had to call to find out on the 23rd. Then they said my phone would get to me by Friday the 26th. Still didn’t hear anything so I called again and they inform me that now my phone is on backorder for another 7-10 business days. It took 2 weeks for me to get a new phone. Everyone that I talked to who has had their phone stolen said it took ONLY 1-2 business days. Just very unsure why there was so much confusion on Asurion's end. Also communication from this company is horrible!!! I hope this never happens again so I don’t have to go through Asurion.

Phone arrived in less than 24 hours! Easy to set it up online following the written instructions that came with the phone, and without even having to call a Pro-Tech. Wish I had submitted the ticket earlier. Thank you for making it so easy. Happy to have a "new to me" phone again.

Asurion completed and approved my request, but did not keep me informed on the process. My phone was apparently backordered, and no one reached out to let me know. I called several times over the course of a week to get an estimated time, and everyone said something differently. When my phone did arrive, Asurion was helpful in activating my device, but overall, I wasn’t very satisfied.

Very professional and fast. The team took care of my every concern and question very well. While I didn’t like having to use the insurance they made it very easy and made it as enjoyable of an experience as possible.

Phone quit responding to touch commands. After following attempts to fix which customer support directed, I was provided process for return and replacement. Replacement arrived on second day and all was well. Setup assistance was easy and fast. I am very pleased with the service provided.

Everything was smooth. The most difficult part was remembering my IMEI number since my phone was lost away from home. Other than that the process was smooth. The communication was good. It would’ve been better if I could have picked up my phone at a nearby AT&T store or Best Buy since there was a delay in shipping.

I give the service and representative 5 stars. However, I had an issue with a 10” Asus tablet and it was replaced with an 8” Samsung. I purchased the bigger tablet because that is what I wanted, it’s not my fault that they no longer have the Asus. I am not satisfied with the smaller tablet, therefore, for overall satisfaction, I would only give 2 stars.

Helped with our replacement promptly. The phone was unfortunately back-ordered but that's understandable. It was great to speak to someone who helped us right away and got us taken care of. Hopefully, we don't have to use the service again, but glad we have a good option in case we do.

I believe this was our first time using the insurance. Completely satisfied with our experience. Rep was helpful, knowledgeable and everything happened like she said it would. We're glad we purchased this coverage and happy it was a painless and quick experience. Thank you to everyone!

Very easy to set up, quick delivery (got here next day), replaced exactly what I lost. I have recommended to friends. I have all my phones insured, good program. Very professional and knowledgeable staff.

The first time I put the repair order in I didn’t know they didn’t fix back screens until the guy showed but once I called and explained that I didn’t know, the young lady helped me with no issue get a new phone out.

Went to the AT&T store, was help with the process of filling, the phone came the next day. Called your service to set up the new phone and your tech was awesome and walked me through everything. New phone works great, all data was transferred and the damage phone was cleared and returned.

Quick delivery of product, good price, professional and courteous customer service. We are very happy. I’m happy and satisfied with my carrier, Verizon does great job. If you are thankful for your freedom thank a veteran. God Bless America.

I was told that my claim was refused due to damage of product. Mechanical failure is covered according to them. A motor quit on my drone and it crashed. They told me since it crashed they wouldn't cover it. Wth. They advertise if it breaks. Accidentally breaks or otherwise. I even recorded the conversation and plan in sharing everywhere I can.

My home button on my phone cracked and no longer worked. Went online to submit a claim. I took care of the affidavit paperwork immediately and I had a replacement phone within 2 days. It was a very quick response.

Collin **, AT&T manager, did an excellent job of representing your business. Very professional, he handled the entire process, as if I was family. While I had a wait for down loading, he helped two other clients with issues, to similar outcomes. Outstanding!

The first person that helped me was AWESOME!! Very patient and very nice! He was also very knowledgeable. The person that called back was also very nice. They called back at the time that I was told that they would.

I contacted Asurion and explained the issues I was having. They did an over the phone evaluation and I had a replacement phone 3 days later. Since my phone was older and they couldn’t replace it with the same model they upgraded it 2 versions. It actually arrive sooner than I expected and works perfectly. Their customer support was excellent and I have nothing but praise for them.

Had a cracked screen on my Note 8. Not sure where to turn, AT&T recommended I contact Asurion. I received a replacement phone the NEXT DAY! I was floored at how fast it came. Unfortunately there was an issue with the replacement not being able to read any SIM card (verified by AT&T), and I had to contact Asurion again to let them know the situation. They immediately shipped another one, and this one works great. Asurion transaction was smooth, flawless, and quick. I was overall impressed.

So easy to file a claim online! Did this on Sunday evening and had the replacement phone Tuesday morning. So thankful we are covered for when accidents happen! Was easy and quick to call and get the new phone up and running. The service was outstanding in all aspects!

Ordered a replacement phone and received it the next afternoon. I received 50% off the price of my new phone due to no prior insurance claims submitted. Phone and accessories were in new condition and sealed in they’re original box. Instructions were easy to understand.

2 day turnaround provided minimal downtime. If it had not been a weekend, then it certainly would have been faster. Return process was a cinch. I did have to add tape to the box as the strip provided was not sticky enough. Just dropped in a post office box.

There was a little hiccup with the process which was resolved quickly. We had found the phone after we had lost it. By the time we found it, it had been ran over by a vehicle. I called the insurance company to change it from lost phone to destroyed phone. That way we could place the sim card into an older phone we had so we can still use it. The rep said she updated the claim. We also put that same info on the claim phone. Within a few hours, our claim was denied because it detected the sim card was used. I had to call the next day and file a new claim. After everything was straighten out, the claim ran smoothly. The phone arrived quickly and with in the time frame quoted.

I was ready for a hassle but it was anything but. From the time I called to when I got my phone (next day) was easy and the team was great. I was nervous about the phone I'd receive, but it's great. Zero complaints!

Super fast response time after an easy and no-frills application process with a very courteous and knowledgeable staff. Easy to stay in touch with during process. Super fast shipping of new device and great phone help to set-up new device. A stellar experience!

I have insurance for our phones with this company. Worst customer service. They take your money but never fix the problems. Keep sending me broken refurbished phones. They refused to fix the problem. Sad that this is the insurance we have for our phones.

Excelente job. Fast and easy to do a claim. Delivery was fast. I was able to track my status without any hiccups. The only thing is that they were sending me information to the broken phone that was need to complete and had to call in to fix that could not do it automatically.

The overall handling of the process was excellent, scheduling online was exceptional and convenient. The assistance from the associates, outside of the cold transfers that happened when calling back after the screen replacement was not functioning properly, was excellent. Nothing like a company that takes accountability and makes the decisions based on what's best for the customer and not necessarily the most profitable.

Phone arrived faster than I thought. The set up was simple and the battery lasts longer than 10 minutes! The phone arrived in a great package and looked brand new with nice accessories as well. This was a simple process, the guidance was step by step. And the return shipping was just as easy.

The young lady that helped us was very good, she did a great job walking us through the set up of the new phone. Very funny as well. Relaxed with her delivery of excellent help. Tell her we both said thank you.

I didn't get the phone that was comparable let or better that is in my insurance policy. I actually got a lesser grade phone, highly disappointed to the point when my contract is up with AT&T, I'm switching to a carrier that stands behind their policy. For the person who help my switch to my new phone, she was great. I have 3 months left off AT&T and cant wait to switch cause of this.

My customer service rep was friendly, knowledgeable, and very easy to understand. She made the conversation quick, and fun to actually talk to, and able to describe what to do with ease. There needs to be more people like her!

I recently Replaced my hubby’s iPhone 6s plus with ease. I made sure that All of his data and apps were backed up successfully. I appreciate the speedy delivery. He was able to use it as if nothing had happened to it. He was happy and so was I.

Asurion helped me resolve my problem in way less time that did talking to APPLE for help. I still have an issue I am dealing with through Asurion, but they are calling and emailing me to help me resolve the issue.

I made an appointment for a broken screen on my phone, the tech showed up on time. Did the job in 20 minutes. I tipped him and left, I plugged the phone to get charged and to my surprise it did't work. I called him back 3 minutes after he left my house and he told me in plain English that that wasn't his problem that he couldn't get back to to my house because his boss told him he wasn't allowed to do so.

Received my replacement phone very quickly as promised. Support was helpful in answering my questions I had related to the return. Will continue to keep insurance on future phones given their high cost and the positive experience I had with Asurion.

My claim was handled very professionally. The CSR was polite, friendly and efficient. The new phone arrived through the mail quickly. Asurion was a lifesaver and I would recommend them to anyone. This insurance plan is worth its weight in gold.

This was a very frustrating experience and process. First problem was dealing with having to now fill out affidavit to send back with a broken phone to take picture to send back or find fax a machine. Add that too long hold times, having to call in to find status because no call back to confirm status from Asurion even though that is supposed to be the process. Then of course now the deductible is $200.

My phone was knocked out of my hand and shattered. I contacted Asurion for a replacement. The representative was extremely helpful. She took her time to get all the necessary information and I knew from her voice and questions she was anxious to make sure everything was done to my satisfaction and it was. The process couldn't have been any easier. Thank you Asurion.

Awesome job, thanks for everything guys, I’m so happy to have you as my insurance company, I would like to give you ten stars. From the beginning everything well so good and I am so happy with my new iPhone.

Couldn't ask for better service. Period! Answered all my questions. They got my replacement phone to me in 3 days. My phone had been stolen and they even talked me through the steps to have Verizon suspend the line. Great customer service.

Very friendly service. Got it shipped to us very fast. No problems at all getting a new device. Will definitely be recommending Asurion to all my family & friends. Hardly any questions & very little hassle to get a new phone.

I was very impressed with how quickly my new phone showed up. They also let me know when my damaged phone was received. I would recommend this to my friends. It is totally worth the price for a brand new phone.

I was very pleased with the quick service and the friendly help. I have been a customer for going on 4 years and every time I've had a problem they are right there to help. I was recently married and put my wife on my account and they were very helpful in getting that done.

This was a nightmare. 1st refurbished phone didn’t work, was told a new one would be mailed, it never arrived, called back complained to mgmt, was told new phone would be a 128gb & I would receive a gift card for the trouble. I received rose gold phone instead of the grey I chose and no gift card. I just bought a new iPhone.

I purchased a protection plan at Dick's Sporting Goods under the impression and was told it would start right away. Went kayaking and got a hole in the bottom of my kayak. Now apparently I can't use my protection plan until 2024! I called Dick's and they acted like they were as confused as me to why I can't get my kayak replaced. This is a joke and you guys need to maybe explain better what you're actually selling to your stores.

Customer service rep was friendly and courteous. He resolved the problem quickly and fairly. I am very satisfied with my experience. While I hope to never have to use it again, it is comforting to know that it's there if I need it!

I think it should have been under warranty being it wasn't paid for, and I had insurance on it. The battery was the main issue, the service was quick, but had trouble getting everything downloaded, had to put some phone numbers back in by hand.

Great service and very fast delivery. Couldn't ask for a better group of people to turn a claim into. They are very friendly and quick to answer any questions that one might have. Claim turned in and accepted same day and two days later my new phone was delivered to me at home that morning.

Love that my screen repair was able to be done at my home. The tech was courteous and professional and completed the job in a timely manner. Would definitely recommend to friends and friend. Thank you for offering this service.

I got my device the next day. I was very happy. The return process was also very easy and hassle free. I even got an email when you received my old device. Thank you for your service and keep up the good work!

The representative that I spoke with initially was thorough and informative. The process was easy and all of concerns were addressed appropriately. We received custom email information regarding setting up the replacement device and how to send back the damaged one. I highly recommend the service that Asurion offers.

Thank you for replacing my daughter's device quickly. We all know how inconvenient it feels to be without our communication device, it was very refreshing to have it replaced quickly. Everyone that we dealt with in this matter was very helpful and professional. That is very appreciated!!!

The process for this was absolutely amazing. Timely manner was great, transferring from one phone to another was the best thing ever. Customer service, the first representative was absolutely disappointing. He got my name and my issue and stated they were leaving the desk for 30 minutes, no instructions and never came back???? The 2nd representative, she was quick, patient and nothing but exceptionally awesome... and she then checked back to see if there was anything else. I love her customer service.

Very good, and timely. Very easy to put away. I'm very sufficient. Take it back to the store and take everything off storage of the phone and put it in this box in a very well Timely... I really like the fact that you take it to the agent and the agent take everything off the phone and there's no problem after that.

The customer service representative did an awesome job getting me taken care of. Thanks for a job well done! I received my phone the very next day and was able to download all of my information and apps with no problems.

Easy and quick to understand and fill out claim, got my replacement phone fast, and I was able to transfer info from my old phone to my new phone. I was able to set it up myself! Returned broken phone in prepackaged box that was sent along with my replacement phone was simple.

The process was fast and easy. I loved it. Thank you for making this process and safe, accurate and speedy. I didn’t think that my phone would get here so fast. I was very grateful I didn’t have to hold for a long time and that everything was done online.

The process was easy and fast. Setting up my phone was also easy once I called and had it activated. I was very pleased with the service and would recommend you guys to anyone. Thank you and have a great day.

I was very pleased with the customer service. Very professional very pleasant. Great customer service, keep up the good work. I was very surprised at how fast I got my replacement. I just had trouble with affidavit since I dont have a computer and I'm not computer literate. I don't even have wifi at home.

Little confusion on emails received, seemed to be out of order. Had not received email stating the claim was approved, a little lost till I reread email I had received, other than that it was great! Everyone I talked to was very helpful.

It was quick to receive the phone, once the jumping through hoops process was complete. Had to fill out the affidavit. My wife filled it out, took two days for them to email us, letting us know I had to call them. Say on hold for 15 minutes, for them to tell us I had to fill it out. I filled out the form. Then got an email 5-6 hours later to complete the request online. Did that and it took another day to be approved. Sent to us in a couple days after it had been processed & shipped. Phone works great, so far no complaints there. Wish the penile process was more straightforward... glad when it was finally all taken care of.

Very satisfied with Asurion. The representative was friendly and professional and helped me successfully file my claim. The new phone arrived on the next day with clear instructions how to set it up. Return was a breeze. I now enjoy my phone and am glad I've insured it with Asurion.

I received the device really quickly actually within 24 hours and got phone assistance to set up new phone. The only thing is that the phone charges quite slow. Like today it is taking me almost all day. When I charge it at night with the plug and connector it doesn't fully charge.

My Verizon Ellipse stopped working. A claim was made. The tablet was replaced with no hassle or interruption in service. Asurion provided instructions and everything needed to return the broken tablet. I would highly recommend this protection service for all electronic devices.

I received my replacement iPad in less than 24 hrs. It was easy to set up with assistance from asurion. Asurion helped connect me to my phone provider to get my iPad phone # reassigned to my new iPad. Still having syncing issues between iPad & iPhone. Still unable to erase my old iPad which is considered lost & never coming back or being near a wi-fi to erase it. Glad I had replacement insurance.

Great service and helpful staff. Thank you. I have had a couple other claims in the past and was a little nervous about sending my information (driver's license picture) this time, as I have not been asked to before. I guess I just was not sure why. Other than that it was processed quickly and I am happy with my service!

Everything went very well and smooth. Got the phone going and we are back on track all thanks to you guys. I would recommend everyone I know to Asurion because it's a very easy process and I've never had a problem ever before.

Thanks for everything. Appreciate you are the best. The people take care of me and the company right away. We got the phones and 3 days of course everyone is enjoying what AT&T is doing for as I will tell my friends all AT&T is doing for better service and calidad. You guys are comment to the people who got good service.

Claim was processed quickly and efficiently. New phone arrived on time and in promised condition. Returning the old phone was fairly easy. Could have possibly communicated a little better on phone return, but not a big deal. I am satisfied with the service I received and would recommend Asurion to a friend.

I am not sure who I had spoke to that day when I was reporting phone lost/stolen. She was very friendly and helpful and quick. I really appreciated how she handled the call. I work in customer service so I know what a hard job it is. If possible please find out who took my call that day and tell her what a great job she did. It was well appreciated. It was truly a 5 out of 5. Thank you, Cammy

Great experience. Everyone that I had an interaction with was kind and compassionate towards my situation. I lost my phone in the Orlando airport and was devastated. My whole life was in that phone. Am an grateful for all the help at Asurion.

Very easy to deal with. Customer service very helping. Received item earlier than expected. Answered phone within minutes of call. Easy return policy. Lets you know what is happening with emails. Nice to have insurance on something that actually is covered with no problems.

Our overall experience was great! We were very impressed with the customer service in setting up the new phone when it arrived. We were also impressed with how quickly the phone was replaced. Everything was done promptly and professionally. It was a great experience.

Took over an hour for them to process my claim. Very frustrating. Then they lost my information. I had to resend form and drivers license. Then had another 40 minute with them on the phone. Overall it was hell!!!

It was fast, easy and got my replacement 1 day earlier than expected. I have had this phone insurance for years and have not been disappointed yet. I recommend them to carry as your insurance for your cell phone. Very helpful and ready to answer your questions. They are courteous and quick to answer any questions you have about your call.

Horrible. $11 per month for 24 months = $264 + $200 deductible = $464 hassle. I have been given nothing but the run around when it comes to making this claim with Asurion. I can buy my device outright refurbished without the hassle for cheaper. Which is what I will be doing. Asurion will not ever get another dime from me. My claim is under "adjuster" review for the second time. I am an 11-yr customer, I have made one other insurance claim for the life of my account. Why? Money that's why. Never again, the customer care reps can't tell me why it's under review, they can't give me a definitive time that it will be resolved, that can't really seem to do much other than take my money monthly and avoid sending me a replacement device.

Quick and simple claim process procedure. I received my replacement phone in 2 days so it was great. Great customer service on the phone helping me activated my new phone which made it painless. I'd recommend friends to get phone insurance for sure just in case unexpected thing happen.

Got my new phone VERY fast. It was convenient and easy to send it back. Was really excited to have a phone that worked and wasn’t shattered. Appreciate this service! Worth every penny. Thank you for making it easy when troubles with our phone occur.

My tablet was received as promised the following day. The entire process was painless and with that being said I will always keep my insurance plan. Representative was very professional and informative. If I ever need assistance in future I hope I get the same representative.

After my phone was lost I immediately filed a claim with Asurion and received my replacement device for only $200. Although it's refurbished it seems to work even better than my old one. Very nice job. I received it in less than a week.

Quick and easy. I will tell everyone I know to get insurance for their phone. In case they lost it or it been stolen so they don't have to pay a lot of money for it. I highly recommend this for everyone to buy insurance for their cover.

Filing a claim was easy. The turnaround time was fast. The packaging was easy to use to return the old phone. The instructions made things simple. The insurance we pay each month definitely proved useful since my phone's Home button (iPhone 7) stopped working.

Would have been great if I could have utilized my insurance and replaced with the upgraded version of my phone as I had it for 2 years. Understand this would warrant a premium which I would have happily paid. Please let me know if this would ever be feasible as I think it is a sensible option to have upgrade options, especially when someone has had a phone for at least a year.

The replacement of my lost iPhone was smooth and efficient. The folks at my AT&T store started the process quickly and I received the replacement on schedule and in perfect condition. A bad loss situation had a great ending. Thank you Asurion and AT&T.

I was able to place this insurance claim very quickly and the phone arrived in a timely manner on a Saturday morning. Also, the phone was an upgrade over the phone my son broke. Made me happy I have the service.

Great, but if you had put an headset with the new phone that would have been way better. But hey, I can't complain because service was great and fast. The customer service was good and they replaced my phone again when I was sent a phone that was not good.

It was awesome they got it here the next day and it was sooo easy to set up. The service was just as they told me on the phone, I was so pleased. Thank you for all of the great service. I did not have to call in and could do everything online - bonus.

iPhone stopped responding to touch and I could not call out or text or access any applications. The phone was not damaged in any way but still would not work. I had terrific help with a person from AT&T that assisted me in the process and without him, I would not probably have had a good experience.

The replacement device was delivered to my front door and had easy directions on what to do. It was easy and fast to set up the replacement device. The person that helped me was friendly and very patient with me.

It was quick and easy. I was able to do everything in less than 15 minutes. I got my replacement phone in less than 2 days. I didn't speak to one person. I preferred to speak to a person. It was quick and easy.

Fast service and great to deal with. Called in with my claim and had a replacement phone the next day. The customer service people on the phone made the process for submitting claims very easy. Would definitely recommend this service.

I cracked my phone screen on my Samsung 10 while on vacation. I filed the claim on my phone and the new phone arrived the next day (and was ready for me when I returned home). Set up was 24/7, so I got the new one going and the old one sent out immediately.

This process was great... Prompt, cheap & efficient! The price was fair & time to get the phone was perfect! I will continue using Asurion for all of my cell phones that I have on my family plan... overall experience couldn't be happier!

Easy as Sunday Morning... Dealing with Asurion made life easy and phone replacement comfortable. I am glad that they were there when I need them to be giving awesome service. I would advise all to make sure they use them.

Rep was very patient with me and extremely professional and helpful! He took over an hour to walk me through my mistakes and get my phone back up and running again. He made what had been a frustrating process very easy.

Very fast and professional, received my phone the very next day! I placed the called and received my claim text message to complete and I called back and was transferred to talk to a rep and my phone was on the way.

I have been trying to replace my Apple Watch 4 since it was lost in November. Asurion has been out of this item for almost 9 months now!! I have been paying for the watch with T-Mobile since then every month for a watch I don’t even have. The only option I was given was to replace it out of pocket on my own and send them the receipt, wait for approval and hopefully get reimbursed for the purchase in 10 business days. Well that would’ve awesome if I were rich and had 400-500$ floating around to spend on another watch. Oh, let me mention I only had the watch not even a month... Didn’t even know how to properly use the thing before losing it on a train on Thanksgiving break.

My husband and I have replaced close to a dozen phones with Asurion, mostly damaged and some lost. Each time the process is fast, there are zero questions or skepticism, and the folks are courteous. I've done as many as three phone replacements in a month without any problems. You are even sent a send back envelope when the phone is lost in case you find it. We have actually found 2 of our lost phones and sent them back! When you file a claim and have to send back a phone they don't even care what IMEI you send back, as my husband and I have identical phones, and sometimes we will switch phones while waiting for the replacement, depending who may have the more urgent need for a phone at the time (like one of us waiting on a job call or one of us having to go to work when the other one is at home).

While Asurion's process to deliver the phone quickly was efficient, it was disappointing and inconvenient to receive 2 broken 6s phones. With that said, I am very pleased with the compromise Asurion made by providing me with an 8S to assure me a working phone. The representatives were very helpful.

Quick service and the customer support was very helpful and patient. Maria walked me through setting up my replacement phone which took me a long time and she was extremely patient with me. My replacement phone also arrived very quickly.

I did all by phone super easy and received my replacement promptly. All I spoke with were knowledgeable, helpful and friendly. I am so thankful I carried the phone ins! I always hope I will not have an issue with my iPhone but since I did so happy I had the ins.

From the start of the claim. Everyone was very nice to talk too. I had to call back and get another envelope to send my phone back because the other envelope got messed up by my dog. Everyone was very engaged and I appreciated. Thanks.

Great staff. Had issues with card installation so a second adviser help diagnose a rare anomaly. Everything is working perfectly with the new note 9. I think Asurion did a very professional job and plan to use that option again.

We are very pleased with Asurion.

I have had Asurion insurance for years. I am very pleased and relieved by the prompt replacement of my phone. The follow up to ensure I was taken care of has been excellent too. Thanks for all you do Asurion! It is very much appreciated.

I really appreciate Asurion!! We loved how quickly our stolen device was replaced and how easy it was to file a claim. Thank you for making it easy!! It is a program we will have as long we we have our account with AT&T.

My new phone was received very quickly and the exchange was very easy. I would recommend this service to all. My only complaint is that it was very hard to understand the customer service attendants and I had to have them repeat themselves several times.

Fast and easy to receive a replacement. Great customer service - both in ordering the replacement phone as well as the assistance needed to get things set up. Appreciated all the help and patience. Was pleasantly surprised to receive the phone along with a charger and headset. Thank you!

We've had insurance on our phones for years and never used it. When I went into Verizon to remove it from my account they told me that the insurance would replace my phone screen for $29 if I ever needed it. Well I needed to replace my wife's phone screen, paid the $29 and scheduled an appointment for a tech to come to my house between 11am and 1pm. Around 2pm when I had never heard a word from them, I called and found out no one was coming and in fact the guy didn't even show up for work. No call. No nothing. Just let me wondering all day. Then they said I could drop it off (which is funny because I asked if there was somewhere I could drop it off to and they said, "no".... hmmm?) but when I dropped it off the guy said "I cant replace your phone screen because this device has the paint worn off the fingerprint scanner (from use.... hmmm? again).

Very helpful, and fast shipping. Didn't have any problem when I received the phone. Overall customer service was great. Had no problem getting my claim filed, and the phone replaced. The forms were easy to fill out. Only had a problem with my shipping address, but was able to call and get it taken care of immediately.

Lost my phone and was able to get a replacement in no time at all took two days. Set up of new phone was quick and painless, the representative answered all my questions and had my new phone up and running right away.

I was totally pleased with the assistance provided to me in obtaining a replacement device that was lost while I was in Europe. I was unable to complete my claim online but the agent was happy to help me complete the claims process.

Fast, accurate service, really easy to use, no hassle and replacement phone was delivered the next day. The process to start a claim was easy, they walk you through the steps and are available to answer any questions you may have.

Called and explained my Elipsis screen had cracked and top corner was now chipping out. After a few questions was told my replacement would arrive in a few days. It did. As I am not a technically minded person I took it to the Verizon Store in Burlington for assistance and they helped transfer everything to the new Samsung and also helped to erase everything from the old one and was ready to mail in less than 30 minutes. Took it to the post office in the prepaid packaging, got a tracking receipt and went on with my day. Fantastic service by Assurion and Verizon. Thanks to all.

I spoke with (3) Technicians for setting up this device on 7/25/19. The first two were only waiting 8 or 9 minutes and say, "when the download is complete, we call you back." The last Technician was extremely patient and make sure everything was working before he disconnected the call.

Helpful staff and problem solved. I was please with the way the customer service expedited my request. She was informative and professional. My phone unit was damaged beyond sending back and she corrected the problem internally. There was a miscommunication with processing my claim. After our conversation... all was correct. Thanks.

Asurion device came as promised. No issues. Would gladly use them again if needed. I also liked that it came with an additional power plug. While I did use a 3rd party to place the order and the gentleman there was not very pleasant, I would not ding Asurion for that.

It was so easy... First time I've ever needed it and so glad I had it...! Well worth the monthly fee!!! I had ordered it on a Sunday Night... got my new phone on Tuesday and back up and running by the end of the day.

I got my phone the next day in the mail and everyone was helpful on the phone when I called. Those who helped me were patient with me on the phone and talked me through each step. I would use the same insurance again if I need to.

Had a phone in pool accident. Tried drying it out but no luck. Went to the AT&T store in La Grange,TX and the young lady there had me fixed up. They replaced my phone with a refurbished Galaxy S7. I could have gotten new but the deductible would have been. New refurbished phone works great.

The process itself was simple however it appears both of these "replacements" are refurbished (I've had to replace mine and another employees) and sometimes they a various function doesn't work properly. Hard to explain however I don't pay insurance to get a refurbished phone.

I ordered replacement phone on line at 2:30pm and it arrived the next day at 12:30pm. Very quick service and super easy to place the order online. I was dreading the "red tape" of getting this done through insurance but had no issues whatsoever. I am very satisfied.

Great service. Easy to file claim and courteous reps on the phone. Had a new phone in less than 24 hours. Would recommend your service to everyone. Well worth the cost. Always make sure I have insurance on all my devices. Thanks for the ease of claim process.

Customer service was very helpful. Two weeks ago my phone was stolen. I called to set up a claim, and it went through with no issues since I did not have any of the information that they asked for. The phone only took two days from the call to arrive. When I called to set up my replacement phone it was done in a breeze. I would recommend others to use this service.

Very very quick to help and resolve was very nice and respectful. Solved the issue without hassle. Have great detail on old and new phone. Explained word for word what to do. Had no problem with any of the operators.

Smooth transaction. Was able to get my phone the next day. I called for assistance and they walked me through the install of the SIM chip. Unfortunately I only had one phone available - the phone being replaced, I was able to make the call via my iPad, but once I had the new SIM in place my old phone was no longer operational. I was able to get everything else working without any other assistance.

It was the first time I used insurance and I can say that I had an excellent experience. Speed in answering and receiving the device. The packaging for return without the slightest problem. I hope I don't have to use insurance again, but if that happens I know it will be a good experience.

After I started my claim, I received my replacement phone the next day. When I called in to Protech to set up my new phone, Jaime the Protech Rep assisted me. She was very courtesy, patient, and knowledgeable. She even offered to call me back in 2 hrs to make all my content transferred over from the old to the new and to see if the phone is working.

Very professional, next day delivery. Help me the whole time let me know what I was getting myself into with no hidden fees and I have a lot of devices on my line. You guys was a big help to me and my family.

Amazing fast response and great setup service via phone. I had an amazing tech help me recover all my stuff. Top-notch service. Very quick, polite, and attentive to my needs after my phone was stolen. Stolen phone to full recovery in under 2 days. Amazing.