Asurion Reviews

The website is half broken half working. "Guaranteed 1-2 day delivery for phone replacements." 2 days after filing a claim that was approved the same day, I am without a tracking number, it still hasn't left any facility. Their customer support staff will hang up on you and transfer your call without notice or reason. They do not uphold their side of the contract and are completely incompetent. 3 hours and 5 calls and still unable to reach a manager because of representatives and supervisors. At this point, I wonder if they even have management. Or if they do have a manager with half a brain, why they think their customers would tolerate the treatment? This is by far the worst customer service experience I have ever encountered.

Asurion made sure my products were replaced quickly. They also made sure they were up and running properly. One device that was sent as a replacement didn't work properly, Asurion sent another the very next day! Received scheduled tech calls at the time I had requested! The return process was simple, as they had envelopes and labels packaged for a quick return.

My son sent his phone in for a replacement 3 months ago, and still has not received one. He has been given the run-around and the representative would not let him speak to a supervisor. He has called several times, each time with promises of receiving a replacement phone. The last time he called, he was told that they would send him a refund check, and to expect it in about 2 weeks. That was a month ago! This has been a terrible experience with this company.

Such an easy experience replacing my phone. I was just about paid off on my Galaxy S7 Edge and I was worried about having to use an upgrade for a new phone. I called into Asurion and they were able to give me an S8 Edge (S7 weren't available) for the same deductible. Very thankful I went through Asurion and will continue to do so in the future!

Asurion sent a replacement right away for my son's phone. They provided such a great service and his new phone works great and was easy to transfer all his apps to the new phone. Thanks for all your help!

Asurion was fast, efficient, friendly and very helpful during this process. I couldn't ask for a better experience. They truly made me feel like they were concerned about my being happy, as a client, and that they wanted my needs to be met, no matter what it took on their part to make that happen. You don't get that type of commitment anymore from these big companies.

Everything was great except calling in and getting my set up completed due to name change. The customer service, even though long, was good. I just wish I did t have to spend so much time calling back and forth. Other than that I found the process okay. I appreciate the time and effort the staff extended to me and I am hoping if I have to go through this again it will be a much smoother process.

Great customer service. Will continue to use Asurion for my insurance needs. Saved me thousands. My son was pushed into a pool with his phone in his pocket. He and his friend were able to afford the deductible and have his phone back in one day. You made a teenager very very happy. Thank you.

Just wanted to say that again everyone that I talk to was great, also very nice and did a great job for me. You could not get me the same phone cause it was not made anymore but got me the phone that was replacing the phone I had like it better. Thanks.

Great service. No issues. The rep was very kind and patient. This was the best experience yet. I was sent a replacement that did not work. It was replaced with another phone of the same kind, which is what I truly wanted. I didn't expect that, so I was very much appreciative of having it sent to me. I wish that all of my experiences were like this one at other companies.

I dropped my iPhone X on Sunday and the screen cracked. I filed my claim on Monday and received my new iPhone on Tuesday. The instructions for swapping phones were clear and easy to follow. My new phone works great. I reset and returned my damaged phone in the prepaid envelope included with the new phone.

I recently lost my phone while travelling and contacted your Asurion to file a claim. They acted in my claim immediately and I was able to connect again in a matter of a couple of days, and this was because I was travelling, otherwise I'm sure it would have been sooner. The process and customer service I received was beyond what I had expected (based on experience with other insurances). I was pleasantly surprised. Would definitely recommend.

Lost my phone and made a claim to Asurion. In 24 hours I got a replacement one with all the instructions on how to set it up as well as on how to transfer photos and contacts from the cloud. Service was fast and efficient. I am very happy with Asurion!

I was impressed either the fact that I received very fast service. I received my new phone in a flash! The entire process was easy to understand. I received good communication throughout the process of transferring all I needed to my replacement phone and preparing to properly prepare and return my old phone. I was glad for the prepaid envelope. I wish the deductible was not $150? I suppose that is much better than having to spend way more on a brand new phone.

We experienced excellent service from Asurion in replacing a broken phone. After making the initial call to file the claim, the replacement phone arrives the following day. The phone support for shutting off find my phone feature was helpful. Overall a very easy process to file a claim. This was our 2nd claim filed w/ Asurion in the last 2 years and both were equally satisfying.

My phone was stolen and within an hour I was able to disable it. Approximately 3 hours later, the local Verizon rep helped me file a claim. And within 24 hours of filing the claim, I had a new phone delivered and was back in service. Under the circumstances, I couldn’t ask for anything better...

Very professional. Got my new tablet in less than 24. However I did not like getting an 8 inch tablet when I had a 10 inch tablet. They gave me an 8-inch tablet when I had the 10-inch tablet. They should give me back my 10-inch tablet. 8 inch tablet is smaller.

Only bad part was losing some apps that I paid for as well as some of the pictures did not transfer to the new phone. Just had not planned on buying new apps to replace old as well as it lost all passwords to my sites. But phone did come quick and does work great.

Asurion was fast, accurate and I was thrilled with their service. I would recommend all having their phones insured. Even though there was still a fee I saved hundreds of dollars when I lost my phone. Without this insurance I may have to have waited for a few weeks to get another one. Thank you Asurion for a job well done.

Phone arrived the next day. Return envelope made return simple. There were Easy instructions on how to back up and reinstall my apps and info from iCloud. The Worst part was reentering passwords for apps, replacing protective glass for screen and camera lens, and the amount of time it took to reload pictures and other items from iCloud backup.

QUICK and EASY Thanks for service. I Will try not to run it over w/ Forklift AGAIN! The step by step instructions and the speedy shipment of new phone much appreciated. I will not own a smartphone w/ out insurance.

Sent my phone in for a replacement and never received the replacement. I've reached out several times and to all portals imaginable and they keep sending me in a circle, refusing to help. I've been without a phone for about a month now trying to get this figured out and fixed but still nothing. THIS IS PROBABLY THE ABSOLUTE WORST COMPANY I HAVE EVER HAD TO DEAL WITH. BEWARE!!!

I have 10 lines in my AT&T account and was recommended to purchase a group insurance plan and what they will say is it will cover multiple mobile phones in the account. But they only cover three. And one claim affects the others in the group which wasn’t told but written in terms and conditions so difficult to understand until you face the issue at hand. One of friends claimed a damaged mobile on my account and it impacted the others and their insurance deductibles are reset and have to pay full deductible even though the others haven’t claimed. They are now asking me to pay a full deductible of $225 for an iPhone that’s worth $100 for a trade in at AT&T. What a joke. AT&T just sells you these without explaining these conditions and ask us to read and understand the terms and conditions and that’s how these people make money. DO NOT PURCHASE INSURANCE FROM AT&T or Asurion.

On September 19, 2017, I purchase a Maxwolf Commercial Food Mixer from Amazon. I paid cash in the amount of $1255.02. This included a 4-year protection plan from Assyrian. The machine is over 150 lbs. When I received the machine, it seemed unleveled because it shook when the mixer was turned on. I thought it was because I needed a mixing table to stabilize it. I brought a steel table the same month online, but the machine continued to shake when mixing food items. I noticed that a screw was missing. You must carefully look to notice it because it is built into the machine. The screw can only be removed by the manufacturer. I phoned Amazon to no avail. They sent me to Asurion. Asurion sent email to me to mail the package. They sent a UPS Shipping label. This package can only be picked up by the shipping company. It is too heavy for me to deliver it.

The 24hr delivery was great. I had a working phone and the same exact kind. Protecting it is the first priority that I'm taking with this new one. The process in receiving was fast and simple. It was a great experience. If I have to do it again hopefully not I would be satisfied again as I am now.

I received the package overnight just as promised and we had a working phone within minutes. The price was what I was told it would be. There were no issues and I’ve had to do this twice due to other reasons and this time was just as simple as the last time.

Shipping was quick and the phone was in perfect shape. I did have a little trouble setting the phone up. I had to call customer service to have them help me. I was also confused with the phone possibly being refurbished? I feel like with all the money I paid I should get a brand new phone.

I purchased a TV & a protection plan from BJ's in Nov 2015. My TV had a screen issue in Sep 2018 where half of the TV screen won't work, I filed a claim & that's where my harrowing experience began. The Asurion customer service associate mentioned to me that someone would be visiting my apartment but nobody turned up. I had to take time off & lost my pay just so that I can be home on the scheduled day of service.

I’ve been paying monthly insurance on my iPhone for nearly 2 years through Asurion. I cracked my screen and filed a claim to have it fixed. After going through a bunch of steps with the woman on the phone, it turns out I would STILL have to pay to have the screen fixed. What is the purpose of paying HUNDREDS in insurance if I still have to pay to have a screen replaced. I feel like I have been taken advantage of. I will never get insurance with this company again. What. Waste of my time and money. Absolutely disappointed and aggravated. I want my money back. Let this be a warning to anyone considering getting coverage with Asurion.

The agent did great and was very helpful. My only issue is after paying for insurance for numerous amount of years I found it very difficult to pay $200 deductible. I have been paying for insurance and devices for approximately eight years and felt that I have covered that many times over.

Response time was quick and they were helpful on getting our issue resolved. Even when we received the replacement device, it was also not working properly. So they sent a new device again and we received it the next day. We love the fast service and great customer service as well.

The claim process was very easy to complete. The people I talked to at Asurion were able to answer all of my questions and efficiently explain what was needed from our end. The new phone arrived and works great. Appreciate the fast service to get everything back up and running.

The phone was delivered the next day. We couldn’t be more pleased with the service we received. A difficult situation easily solved. We would recommend anybody with a cell phone to opt for insurance. So phones are so easily damaged by a drop or they are sometimes stolen.

I reported my phone was lost on a Friday, and was about to leave for a week's vacation at a camp. Asurion sent the replacement to the camp and it arrived just before I did. I really appreciated the service.

I broke my white iPhone 7 and called to have it replaced and was told they only had black iPhone 7S... A few weeks after receiving the replacement, it stopped function--it dropped calls, I could not hear the other person or they could not hear me, the Bluetooth disconnected and the phone would shut down randomly and the battery stopped charging properly and in the phone settings under the battery setting, it stated the battery was damaged.

I ruined two iPhones in a 3 month period due to water damage. The first one ended up in my washing machine and a few months later my replacement phone got wet and ruined while taking my boat out of the water, it was in my pocket and I waded in too deep. In both cases Asurion cheerfully replaced my phones in a manner that was easy and super fast. In both cases my replacement phones showed up on my doorstep within 24 hours of submitting a claim. I highly recommend Asurion!!!

Asurion handled the replacement of both my phone and my wife's phone from screen damage in an expedited manner. It only took a couple of days to replace our phones. The transfer was easy made quickly. Everything worked as advertised. I would recommend Asurion to anybody. Thank you for your professionalism.

My replacement phone came overnight and is working beautifully. I’m so glad I had insurance and didn’t have to buy a new IPhone. I highly recommend Asurion to anyone who owns a smart phone, and drops it as often as I did! Asurion is worth the monthly fee as it carries a small deductible.

Very easy process. Called number and within 24 hours had new phone. Got to talk to an actual person and they were very polite and helpful. Have had to use Asurion several times and had the same experience.

The service from Asurion was excellent. Asurion lived up to all commitments and expectations. The customer service cordial, helpful, patient, knowledgeable and timely. I was fully satisfied and will choose Asurion again.

I bought a watch off Amazon. The watch quit working after two months. I did not know at the time but Amazon sells most of their watches as gray market watches. This means the watches are not sold by authorized retailers and are not eligible for manufacturers warranties. Asurion has a contract to do warranty work for Amazon. I think Asurion covers tv's and phones and merchandise for other sellers too. I contacted Asurion by phone and worked with a polite, professional rep. It was an easy process. Forgot to mention I first had to go online and register my purchase as I had not done so immediately after purchase. He emailed me a postpaid label so I would not have to pay postage.

Great service. Thank you very much. The phone was sent on time and the process to enable the new phone was very easy and smooth. Placing a claim online was also super easy and convenient. I will def continue using this service/insurance provider for my cell phone. As well as recommend it to my family and friends.

It was a very easy process to get a replacement phone. The entire process was extremely fast. I spoke to a representative on one occasion and was very satisfied with how the conversation went and how much the representative showed her concern about the issues I was experiencing with my phone. I am very satisfied with the entire process.

These people are some of the rudest people I have dealt with. I pay monthly never filing a claim. Now I need a new screen and I have to deal with these people treating me like I am stupid. I will pay $1000 for a new phone before dealing with these people again. Cancelled!! C'mon AT&T, you can do better than these hacks.

I pay a plan with Freedom and in the bill I pay 10 dollars for the insurance for my cell phone, In July I broke my Samsung 8 plus. Went to Freedom they told me that insurance is with Asurion that everything is done online. I started the process. At 3 days they sent me a new phone but it was not an S8 plus. It was only S8. I called and started my odyssey with this company. They told me to return the phone that they sent me by mistake and the one that had damaged me. I sent the two and wait for the confirmation mail they had received that mail. Never arrived. Since then for about 2 weeks just receiving excuses.

Customer Service was awesome. Delivery was great. The phone however doesn’t seem to work as well as my previous phone. The phone hesitates and the mechanics or software seem a bit off. All and all I’m glad I didn’t have to pay full price for another device. Thank you for the tremendous customer service.

The first phone I got as a replacement was not working properly on the day after I got it. I called Asurion and once it was determined that the problem was with the phone, a new phone was sent to me the next day, and I was given help to set it up and check that it was working well. I am pleased with the response and help I got from Asurion.

Turnaround time was great. The customer service rep was fantastic! She was helpful, knowledgeable and extremely patient as we walked through the steps in setting up the phone. I couldn’t have asked for any better service than I received. I have and will highly recommend your company due to the excellent service I received.

The delivery was fast. I appreciate the timing cause being without your communications I lost my whole bag and I'm so glad it was fingerprint locked because no one can use it or get any of my personal information from it. I would of been very upset if I had to of had to wait a week or longer. I really don't mind pay for the protection.

Asurion says that they’ll replace your device with a new one if you pay their $150 deductible. In reality, Asurion will send you a refurbished (by them) iPhone, which may or may not work. Aside paying hundreds for insurance, I’m also out $150 for a deductible, and all I have to show for it is the 2 defective iPhone 7’s they’ve sent me that won’t connect to Verizon’s servers. Asurion lies and takes and gives little in return. Very dissatisfied.

I got new phone faster than I think when I reported my phone lost. I will tell my friends about that and I will still keep to put my phone on insurance because I have mistaken about my old phone. I just bought and I lost it and now I cannot get it back but I really Happy to got my kids phone back because I put on insurance.

A bit expensive and there was another suggestion to fix my phone, but the option the Verizon store stated wasn't online. but in the end, I was having issues with the software long before the screen crack. Getting the refurbished phone worked out. Wish it did cost so much but service was good.

Asurion is very professional and efficient. I recently had a claim on my phone and it was so easy and quick. By far the best customer service I have ever had having to deal my phone for anything. I had a claim with them in the past and it was handled same as this one. I am so thankful I made the choice to use Asurion and it is well worth the investment.

Received the phone on day I was told and was happy about that. The part I was disappointed with was turning the find my iPhone off. I don’t have a computer and my phone wouldn’t work so I had no way of doing this. I did talk to a rep though and they said they was able to take care of that for me. However I received 2 different emails from you stating I needed to still turn find my iPhone off or I’d be charged. This upset me since it was suppose to be already taken care of. I then however did later receive an email stating everything was good with my return and I wouldn’t be charged. Just not knowing if it had been before I got that email was frustrating. That truly was my only complaint.

My phone was stolen in a nanosecond in a Costco restroom. There are bad people everywhere. Called insurance and filled out forms online and presto. New phone delivered next day. I did not expect such service from an insurance company! I’ve never had to file before. Thank you.

I used the website to process my claim. It was very user friendly. I then received the replacement phone the very next day as promised. I was very satisfied with the service and happy to have a working phone so quickly.

The cell phone replacement process went very well and the details of what was expected of us in regards to cell phone replacement was clear. The whole business happened quickly. The amount of emails we received through the initiation, the follow through and the follow up were as to be expected.

Easy and convenient. I ordered my new phone replacement and I had an easy time setting everything up and shipment was easy as pie! I would suggest having the protection service and my carrier is amazing. It may cost a little but definitely worth it! I definitely would go through Asurion again and liked how easy it was.

Always a smooth fast transaction with Asurion!!! I have never had a problem! When I order a new phone I get it the next day. When I have returned a phone, I have never been told they did not receive it, like some companies do. The new phones I've received have always worked well. I have no complaints.

We have had AT&T for many years and had insurance on our phones for many years. My daughters iPhone has a crack in it so I contacted AT&T to see the process. They told me to file a claim through Asurion which I could do online. It was smooth sailing until I got to the point where I had to input a zip code and it would not accept any that I put in. I called and the rep was very rude and treated me like an idiot. She stated that if you put in a zip code and it didn't work then they had no repair facilities around nor any techs that could come to the house so I would have to pay $168 for a new phone instead of the $49 deductible.

It was a painless process, I am glad I purchased the insurance for my devices! I received the box with my replacement device within a day along with the box and instructions to return my damaged device. The online instructions where helpful and simple to follow. I was able to set up my new device and return the damaged one without any trouble. Thank you.

Filed a claim in the evening and had the phone the next day before 10am. Awesome service!!! The people that assisted me we're great, very friendly, and informative. I've had insurance with them for many years and this was the first time I have ever had to use it.

My phone got stolen and Asurion replaced it with a very nice refurbished one much faster than I would have expected. I really appreciated the one-day shipping and they included a free charger too! All I had to pay was a $150 deductible for about a $900 phone replacement, definitely worth it.

I was disappointed with the phone cover. It was really a piece of crap. Also I was disappointed that you didn't cover the screen saver in the policy. However the service was quick and I was happy to get the phone replaced in 2 days. I think you should have an option to get the accessories replaced.

My phone was stolen but it was super easy to claim. I called and made the report and I had a new phone shipped to me within a day or two. I called on a Friday or Saturday and my new phone arrived by Tuesday. Without this I’m not sure what I would’ve done. Thank you so much.

Asurion replaced my phone after I lost it kayaking. I never even knew that it was gone until we pulled out to rest. I called the helpline and had a replacement within two days. Setting up the new phone was easy. I am so glad that I had coverage. Thank you so much!

Due to some problems with transferring photos from old phone to replacement, I had to contact the tech support many, times over a 24 hour period. The associates were extremely helpful and diligent in trying to solve my problem. About 450 of my oldest photos would not transfer. After numerous backups it seemed the only solution was to airdrop the photos from the old phone to the replacement phone. Many hours were spent with the tech associates patiently researching this problem and attempting to find a solution to this unusual problem.

I wasn't sure what to expect from the insurance carrier when my teenager lost his phone. It was very easy to file the claim through the website. A replacement was shipped out for next day delivery on a Saturday. My last need to use phone insurance occurred about ten years ago and it was much more painful.

I purchased a repair plan for a Nintendo 3DS through Asurion, and in the form necessary to send in the system, they state that a systems data may be lost due to repair issues, and that you should create a backup. When the system was returned, everything on it was lost including nearly $200 worth of games. When I inquired about what had happened, I was told that all devices sent to them are intentionally wiped of all data before being sent back.

I was extremely pleased. This was my first claim and it went well. Everyone was very helpful. Thanks for providing excellent customer service. I would definitely recommend to my friends. I appreciate the quick response. My daughter was very thankful since she was away for 6 months on a co-op in California and she needed a cell phone desperately.

Worst experience ever. Treat me like a liar and a criminal ask me for 2 forms of IDs and the person I talked to was not professional at all. If I had the opportunity to change insurance I would do it. You guys have a bad way of dealing with customers if we are calling to replace a device and are willing to pay the outrageous amount you charge y’all should not ask so many questions. I mean if my device was stolen replace it, if it was broken replace it. That's why we pay. Quit being ** about it.

I got replacement phone due to my daughter breaking the screen within 48 hours of my form submission and did not work. This happened two times in a row, on the third time I was sent a brand new equivalent phone that works great. My daughter is quite happy with it.

The screen on my iPad was smashed. I didn’t know what to do!! I called Verizon and they gave me a website to go to. I put in my information and I got a new iPad in a few days. Inside an envelope was enclosed for easy return of my smashed iPad. Quick and easy!!

The service was fine, except that when I asked about a full refund if I found my original phone, the operator could only say a "refund". They should know the answer. A $149 deductible on an i Phone 6+, which is only worth about $100 in trade, is way out of line. If I had saved three insurance charges, I could have bought a replacement phone for less - which is maybe what you did. Not a good deal.

Process was smooth and easy. My ONLY complaint is more about paying monthly for insurance, paying a deductible for the fix, and getting a REFURBISHED replacement for my week old brand new phone, one... I'm still paying on for the next 2 years. There should be some sort of time frame for depreciation (or NOT).

The only thing that didn't run smoothly was the first replacement phone that was sent, on which the touch screen was faulty. I suppose many refurbished phones are not quite as good as new. However, even that was dealt with efficiently, with a second "new" phone arriving a day later. That phone has given me no trouble. The claim website was relatively straightforward. The agents were pleasant and helpful. Returning the damaged and faulty phones was a breeze. It was a relief that this particular process was relatively stress-free; not having a working phone is bad enough without any more aggravation!

Small screen crack. Called for a claim & asked if it would be repaired or if its replaced refurbished. Basically lied to me & told me repaired but received a refurbished in the mail days later. Rather pay Samsung $200 dollars to fix then get a refurbished phone. All they did was give me false information and waste my time. Canceling plan.

It was simple and my replacement came quick. The online claim form was very easy to understand. The whole process took less than five minutes. I had no expectations and once I received my new device I was pleasantly surprised how efficient the process was. I am glad I had the insurance on my plan.

AVOID ASURION! - Poor business practice and poor product. Fast grab of premium and deductible for unprofessional and shoddy service. Three weeks, two unusable replacements, third replacement shipped to wrong address and returned to #Asurion. Because of their poor product and errors the customer is now required to file affidavit and jump through more hoops. All we receive is canned replies that they appreciate my frustration and will do what they can to remedy the situation, as well as hang up when we ask that we be escalated to higher service tier.

Received my phone via overnight services the next day, after visiting a local Verizon office. It would make it a lot easier if I could have walked out with a phone that day, instead of having to wait for it to be mailed to me.

I was on vacation and my phone dropped and the screen was cracked. I was able to reach out to Asurion and file a claim. Very helpful, very easy. I can't remember the last time it was this easy to file for a claim and get my hardware replaced. Thank you Asurion customer service team! :)

I received an email BEFORE I sent my phone in to get a screen replacement that said I would have it back within 3 business days of the company receiving it. I mailed it in Thursday and got an email saying they received it on Friday. Based on the original email, I was expecting it back on Tuesday. Today, Monday, I just got an email stating that I won't get my phone for another 5 business days meaning I have to wait another week. I wish I had never sent my phone in. It wasn't worth it at all because I need it for school work and day to day activities. Your best bet is getting Apple Care instead, it will save you time because they offer same day screen replacements. With Asurion insurance it is $30 for a screen replacement, that's the same with Apple Care. Overall, I am very dissatisfied with the service, you cannot tell customers that a repair process will take 3 days when you know it won't. I don't recommend Asurion to anyone.

Great and easy service. Good turnaround time. I would let everyone I know to use Asurion. So nice of you and so easy. They helped me so much every time I need help. They are very nice and very professional. I got my device the next day. They are Keri ** and I recommend anyone and everyone.

Good job with the production of my phone. The phone is working great and I definitely needed it to perform the duties of my job and speed of the phone is magnificent. I will always keep you and prefer you to others as a reference. As a provider of broken phones I give you guys a A+.

I was expecting a price of $89. Was very disappointed when you charged me $149. You only charged my wife $89 for her G5 six months ago. Rethinking whole insurance thing because of it. Otherwise service was good and speed of delivery was exceptional. I did not have an easy time with start up. Could not get the pictures from the old phone to the new phone even though I have done several startups in the past.

The current phone I have now not charging properly just like the last issue I had. Once I plug the charger in the percentage on the battery keep decreasing. So I have to turn the phone off completely and wait a few minutes to restart it, then it will charge and during the process I have to keep unplugging it. It would be nice if I could get a proper working phone inside of a refurbished phone. I do pay my insurance each month.

I was pleasantly surprised at how easily my issue was resolved. The customer service was wonderful. They listened and looked into my issue. I originally had my screen replaced however that did not work out as my phone did not work properly afterwards. I called back and the agent sent me a new phone which I received the next day!

After paying faithfully for the past 3-4 years to the Asurion for our phones I was very surprised to see that they would send me a refurbished phone as a replacement. First of all the personnel that we spoke was extremely rude and made us uncomfortable with her questions. We had to pay $240 on top of paying $13 and change each all these years. Refurbished iPhone 6 for $ 240 and the monthly insurance. Not worth it.

I dropped my phone and cracked the screen. I contacted Asurion and filled out form and submitted it. I received new phone 24 hours after I submitted the claim form. My original phone was discontinued and the replacement phone that I received was a better phone that the one I had. I am very happy with my new phone.

Daughter lost her phone at work. I believe it was stolen at work. Tracked it via Google ping to the home of another employee. When confronted, the ping, that was present for the 2 days while we were waiting for replacement disappeared. I believe he removed the battery from phone. After we made the claim we had a replacement in 2 days. Have used this issuance since I have been Verizon customer, 16 years now. Have had to use it on multiple occasions, all way with wonderful results. Thank you and keep up the good work.

I usually don't buy insurance on things I buy, but this time I did. Thank goodness I had the policy. I lost my phone after returning to the US over the Canadian border from British Columbia. Of course I had security, and the app "Find My Device". Unfortunately though, I had turned it off shortly before losing it. After the four hour trip home, I called the local police where I lost it. Long story short, it's still missing, but canceled, and Asurion provided me a Version 2 of the phone I had. I'm very grateful. Thanks Asurion!

I was very pleased how quickly I had the replacement phone. My only problem was that the first customer service rep I encountered was not very helpful. The second gal I worked with was super and said the first person I spoke with should have been able to accomplish the same thing. Overall, I'm quite satisfied.

I have never had an issue with an insurance claim. It's always been fast accurate and other seed device and timely manner. Would recommend anyone utilizing Asurion. They are outstanding wonderful people to work with and I'm excited for my next phone to break where I can use them because they just excite me to no end. Their customer service skills on the phone or exemplary they are above reproach and fast-acting.

I was very happy with the quick handling of my phone replacement after I dropped it in water and it quit working. Asurion claim was quick and easy to fill out online and when I spoke to someone with a question they were very helpful. I will continue insured mg my phones with Asurion.

I had my glass replaced on my iPhone 7 in early August through Asurion. The technician was early (nice), and the screen repair was done in under five minutes which I thought was very fast. The screen was working and the glass was replaced so I thought all was well. Just over 30 days later on September 8th my battery oddly would not charge anymore despite being plugged in. When I took the phone into Apple we discovered that the repair technician did not replace two critical brackets that hold down the ribbon cables to the battery and the display.

It was everything I could have asked for. Fast, efficient, convenient and fair. Easy to file my claim from mobile device. New phone arrived within 48 hours. I’d give you six stars if I could. No fuss. No red tape. No complications. Thank you.

Did not have our most recent devices listed, causing the claim to be rejected initially. Had to call and find out why the claim was rejected, then was told which devices were on the account. Some of them were two upgrades old (listed iPhone 5 when the iPhone X is what we had). Keep your customers' device lists up to date please!!

The service that was provided to me was absolutely excellent. However, I feel something should be done about the amount of the deductible that is required in order to have your phone replaced. In an emergency situation much like car insurance, you don't want to have to worry about where this unexpected money is going to come. As a result, I have to rate my experience 4 out of 5.

Awesome turnaround. I had the new replacement the next day! Was kind discouraging setting it up but with my patience and the help from the team we got thru it. Then I could completely figure out how to shut the find my iPhone off but they emailed and I finally had taken it off successfully! Thanks Asurion.

Was a very good experience.Went to Verizon at 5:35 pm on a Wednesday, when I got home at 5: 30 on Thurs my new phone was here!!! Awesome!!! I had a little trouble getting the new phone connected but I used tech support to get going. Was unable to transfer my contacts, ended up taking out of my old phone onto paper and manually installing them into the new one. Was very tedious, but I have them backed on paper now!

Actually the experience started out not so good, when the repairman scheduled to visit me for a screen repair never showed up. While he said that he attempted to call me to cancel, there was no evidence of a call. However, Asurion did the right thing by replacing my phone at the same cost as the screen repair. This definitely made up for my inconvenience.

My son lost his phone, within two days of filing claim the replacement phone was on its way. The process was relatively simple and quick. I was pleased. I recommend insurance protection for your phone. It’s worth it and my experience with Asurion was absolutely a positive one. I am completely satisfied!

Got great help with my problems. The person I spoke with was fantastic at her job and even gave me information I didn't know. I really appreciate all the help I was given and the fast shipping as well. The speed fist well with the fast pace of today's society. Thank you Asurion.

My husband lost his phone - was very upset and it was replaced immediately! Customer care center was extremely helpful and efficient! His new phone arrived the next business day via overnight carrier. I am so happy that I took out an insurance policy especially as we get older and misplace and /or lose things more and more!

I lost my phone on transit. As I had insurance I thought I am lucky and would be able to claim my phone. Initially Asurion said they will ship new phone in few days and everything was great. But then they delayed it continually. Whenever I call them they give same reply, it takes 24-48 business hour to review application. Now, it has been almost 2 months and their answer is still 24-48 hours. Just don’t get what to do. If they don’t wanna give then at least say no we don’t want to give back phone. So I can buy new phone at least.

It just amazes me, I have paid for this protection the entire time I have had my cell phone. I had to pay $140 for a new phone after my phone cracked on my LG. What is amazing is that I had to replace it due to a manufacture defect, and the new phone was as good as a new one? NOPE. LG's you cannot replace the screen, the entire phone. I paid more on the insurance over the years that didn't do much on anything when I needed it.

Was very satisfied with this service!! Would tell others about this without hesitation. Thank you for your assistance. I appreciate you! I am hoping that things go well and we do not have another problem that would require using this service again, but I know that if we do we can depend on you to assist us in a very timely manner. Very smooth way of handling things. Thank you again!

The screen was broken after it was stolen but found shortly thereafter a replacement was sent very quickly. All information was able to be sent to the replacement phone. The only problem with the replacement is that the buttons on the left side of the phone do not adjust the volume all the time.

Like most I was skeptical about how the process would go... After years of paying insurance on my phones this was the first claim I have ever filed. Thanks to your company it was both simple and fast to replace my phone... I have had conversations with friends who have had issues with other companies and I'm very satisfied with the service I have received from you. Thank you.

I received a call from Asurion, helping to come to a resolution. My biggest gripe here is that the front line of customer service at Asurion doesn't have accurate information to help out with the returns that are sent to the AT&T warehouse, and are adamant when they tell you your device has NOT been received, even if AT&T says it has. They are immoveable, and they only way I finally got to the bottom of it, was by posting here.

Was happy to get a new phone the process was quick and easy. They told me they would send the new one overnight but unfortunately it takes two days to get overnight mail where I live in Montana which I already knew so it was no big deal. My new phone works great and the battery actually lasts all day. I’m no longer attached to a wall.

I got a new phone literally the day after filing, that's pretty fantastic. The regular speaker for calls is a little busted, but I usually use speakerphone, so it's not a huge issue. Everything else about the phone works great, and it was super convenient. Thanks.

After 3 phones, all being sent with old batteries that were no good, they finally agreed to send me a brand new one. They offered to upgrade to the next 2 latest models, but I chose to stick with what I had. They did in fact sent me a new non furbished phone this time. The tech coaches helping to set up the phone are very helpful. The experience was frustrating and time wasting, but they did do the right thing. Hopefully there will not be any further issues going forward. NOTE: They do not send you an actual Apple charger with a replacement phone. They use an aftermarket brand which doesn't charge as well as an original Apple cord unfortunately. But good to have as a spare and they do send one out with every phone without question.

Overall good. Wished it shipped sooner. Broke on a Saturday. Did not get phone till late Tuesday. Was upgraded although. Would recommend insure to anybody with a smartphone. Overall the insurance paid for itself. Two and a half years of $10 monthly payment plus a $150 deductible. Still ahead on cost.

When phones were lost replaced them right away without any problems. Phones came in the mail within a few days. Only issue is our address was not recognized by the system as well as all other community members in our town. Maybe because our mail is strictly through PO Boxes so had to have replacement phone sent to my work address.

I did everything online and it was very fast and easy. The phone arrived on time and worked great. I would definitely recommend using this company for insurance when a cell phone breaks or quits working. Setup was a breeze, I didn't use the phone set up call and I didn't have any problems getting the new phone up and running with all my apps. Thank you for a great experience.

Very timely. I am a person that definitely was happy to have the technical support. And thought it was pretty good. Maybe couldn’t have used a little more have retrieving some of my info off of lost phone. And as I think this phone was stolen would have like to see if there was other ways to locate it or find out if has been used since. Overall happy with service.

If I could give them no stars I would. If you have an insurance plan with your carrier for your phone with Asurion, you should consider canceling it and saving your money. I had an iPhone 6s Plus for 4 years and had an insurance plan for $8.99 per month. One day my phone stops working and I try everything to get it to work again as detailed on various online websites. Still, it would not work. I go into ATT and they said, "Sorry, unless you want to buy a new phone, we cannot help you."

When first contacted Asurion did not have a replacement for the model of phone insured. They would get one to me in approx. 7 days. That was not acceptable as I run a small construction company with this phone number and would have experienced significant loss without phone access for a week. After speaking with a supervisor they agreed to replace with another slightly better phone that was in stock and had it to me within 20 hours.

This is the second time we have had to file a claim and both times were very easy! It only takes a few minutes to fill out the claim online. The phone arrived the next day. It comes with everything you need to send the phone back and complete the claim process.

Asurion did a great job of replacing my lost phone. I was able to get it in the mail within 2 days of making the claim. They even have a Number to call so that a representative can walk you through the process of setting up your phone and syncing it. Overall, I’m satisfied.

Everything was done the way it was supposed to be done. Fill out the claim and the phone arrives the next day. There was plenty of follow up to make sure I was up and running. Great customer service and I had no problems. That's how insurance is supposed to work!

The process of calling Asurion and speaking with a representative was easier than expected. The representative was polite, very helpful and extremely upbeat. She guided me through the whole process with ease. The replacement phone came quicker than promised. I would recommend Asurion protection for anyone's phone. Even the deductible was very reasonable. Great service!

The only thing I am not happy about is the $149 fee for the replacement phone. I feel this is too expensive!! I purchased my phone in January of 2018 so it was not very old when it was damaged. $149 is an exorbitant amount pay for a replacement phone that I am still paying on to begin with in my opinion. I just do not think it is fair. I am on a set income.

The replacement phone was shipped and received very fast. Switching to the new phone was relatively painless and it is working flawlessly. Because the issue happened so early in the phone's lifetime, this definitely paid off. However, after about a year, the monthly cost of the plan is too much and I will drop the plan from my account.

Easy and fast. Phone arrived the next day. Do not like the turn off "find my iPhone" before order is completed. I had to bother my granddaughter at school to turn it off or I could not replace the phone. There must be a better way. Thanks for being fast and done quickly accept for above.

That was the 2nd time my wife dropped her phone in our pool and within a day she had her replacement. It's very satisfying to know that all she has to do is either go online or call and her phone will be here the next day. Thanks. This is the 3rd time that she's had to have a replacement. We are very satisfied with each and every person that we've talked to on each and every time.

We submitted the claim late due to some financial troubles, there was a bit of paperwork but it was fair. Delivery was quick to get to us and it arrived safely. Instructions provided were clear for the return which was very helpful. Overall despite extra paperwork very happy with everything that transpired.

It was super easy and very fast. No issue. The replacement device and experience was exactly what I expected from my insurance. I am glad I chose to have the insurance. We were able to submit some forms via the internet, also used my phone and phone's camera to submit other things as well, so I was able to use whatever was easiest at the time.

In the past I've easily had my iPhone 5C screen replaced for $30 (iPhone 5C was less than a year old at this point, so not an OLD AGE phone model by any means) I have an iPhone X now that I have cracked the screen on. The Asurion site wasn't working correctly so I had to call in (waiting 20 minutes to speak with a human EACH TIME I call) to tell me that though my phone is part of the "Total Mobile Protection" they don't have the parts to fix my iPhone X screen that is cracked for $30, so I can wait and see when they come in, if ever, or I can pay $200 to get a replacement REFURBISHED phone in 7 days.

Quick fast & easy!! I have told everyone I know how simple this was to get a replacement phone. It really was so simple. Customer service gets an A+++ I was treated so kindly and they genuinely seemed to care. If you dont have insurance on your device, I suggest you get Asurion, you wont be sorry!

My daughter's phone was run over by a car. We went to the Verizon store, they gave us the contact information to start the replacement process. We called at 6:00 p.m. and she had her replacement by noon the next day! The process in reporting the damaged phone and giving the information to have it replaced was hassle-free.

Asurion had great customer service. They were very helpful and polite. After finding my device, that was no longer working, was under warranty, I filed a claim and received a new device in 24 hours. It was not the exact device, but one similar. My exact device was no longer available.

My phone stopped working right before I was supposed to go on duty and Asurion got me a new phone in record time. I was able to set up the new phone with no problem and all my information was already downloaded on to the phone. It was easy and hassle-free.

Replaced phone very quickly after phone was disabled. My son dropped his phone in a pool while on vacation in Florida. The phone became unusable shortly afterwards. We called Asurion to get the phone replaced. Turnaround was one day on replacement of the phone. Very satisfied with service. The only issues the co-pay on the phone was $150. Everything else was great.

The customer service was great with this company. Great turn over to get the phone. I am a pretty easy experience getting it turned on. But now that I have my phone it won’t keep a charge. And I can’t afford another $200 to replace it so really not sure what to do.

I filed a claim late at night around 10pm. The claim process is very quick and easy. Just a couple of questions and the claim was finished. I received my replacement the next day. I still cant believe it came that quick. I would definitely recommend that you put insurance on your phone. Glad I have insurance with Asurion!!

I was surprised at the fast service I received. Asurion was there when I needed them and the young lady I spoke with was very friendly and very knowledgeable and easy to talk with. She answered questions that helped me make a wise choice. Thank you for the service provided in my time of need.

Both my husband and my phone broke. I contacted Asurion and they sent us the phones right away. I was also contacted by Asurion to verify we got the devices. I am very pleased by the service they provided. I do IT and I was on call for our team and worried the phone won't make it on time but they sent me replacement right away. Thank you!!

They sent me a refurbished phone after I had lost my Samsung S9 that was only 1 week old and paid the deductible to replace it. When I called I was told "too bad, that's the agreement that you signed" even though they admitted that they have both new and used phones and it is the luck of the draw.

A week after purchasing my new phone, my phone fell out of my pocket and the screen broke. I immediately called Verizon and then they directed me to Asurion, the phone insurance company. I followed the process and got all the documents submitted within a couple of hours. Then they sent me an update that my replacement phone was being processed and shipping soon.

The claim process was easy and quick with no hiccups or snafus. I appreciated being able to do it all online and being provided the necessary information and return envelope. The whole process from start to finish went smoothly and timely. I would recommend this to my friends and family and feel thankful to have this insurance.

I purchased new i8 in June of 2018 and have had nothing but trouble. I went to where I bought phone, went to Apple store and still had trouble. I was on the phone with Apple support approximately 15 hours and they finally sent me a new phone. It kept shutting down so I went to Verizon store in Gastonia and they ordered me another new phone.

Thanks for the awesome support. As much as we depend on these devices, it's critical to have them replaced promptly and professionally. Really appreciate the quick turnaround and hopefully this re-manufactured device holds up to the rigors of a demanding use. It won't take long to find out for sure :)

My iPad screen was broken and my sales rep at the store gave me the info to file my claim. I tried doing the claim myself at home and had problems. Went back into the store and another salesman helped me to file the claim. I had my replacement iPad in three days.

Very happy with the speed of replacement, and quality of the replacement phone. Really cushioned my frustration when the phone was damaged to utilize the protection. At $199 it wasn't inexpensive, but much better than having to buy a new phone, especially since there was well more than that amount left on the service contract.

Phone completely dead after 6 months. Battery exploded. Went to Verizon store after work. They could do nothing for me since still had 75% left to pay on phone. But they said "oh, you got insurance. Here is our phone, we will call Asurion for you." Made the call in the store with Verizon's phone at 6 pm. New phone was at my home the next day. Could not be happier. This is a must-have service. I know that sounds fake but I am a real customer. I was depressed when the Verizon person said I owed them $500 to pay off the old phone (plus payments on the new phone), and thrilled when Asurion said it was $79 to ship me a brand new phone. If you have an expensive smartphone, get this.

The service was phenomenal! The New tablet was delivered in no time. I called the people I had an appointment with to register and set up the new device. She was fast, knowledgeable, and a real pleasure to speak with. All was done within 15-20 minutes from open box to signing in on Facebook. Great job everyone!!

Customer service was great. Would recommend all my friends to use y’all. Just wish that we would get new phones and not used one. But that’s better than paying full price for a PHONE but it is what it is. Maybe one day it will be better but I will always use y’all because never had any problems.

Everything was great. Got my phone replaced with no problem and helped me active my new phone. The customer service person was great, answered all my questions with no problem. Received new phone in a timely manner and didn't have to wait a long time so I appreciate all that they did to help me.

The claims process was surprising easy and I received my replacement phone the next day! It was even an upgrade since my model was discontinued! Very pleased with everything from making the initial claim to the coach who patiently helped me activate my new phone the day I received it. I really liked how I could initiate a claim right from my Verizon account page in my online account. The coach was extremely knowledgeable and helpful. I'm so glad I had this insurance and will always keep it. I will definitely recommend to anyone who will listen that this insurance is an absolute necessity and worth it!

Very courteous and accommodating. My wait was only a few minutes. No more than if I had gone to a retail store. They took care of my problem right away. I had my replacement phone the next day. Thank you for your professionalism.

Very good/exceptional quality service, fast and prompt. Good service from the people I spoke on the phone and very helpful with my claim. Loved the quick service and experience excellent work on you guys part. Will recommend to everyone I know. If they don't have the coverage they should get it. Very efficient and quick service. Great job. Very well done. Thanks again for being so helpful with my claim.

I had an appointment and told me that would come from 1 to 3 in the afternoon. I was waiting and did not leave my house and never came to repair my cell phone and call and told me they could not come to make the appointment for another day. Not even called me to say they could not Come are useless. They don't know how to do their job. They think we don't have things to do to make us lose our valuable time if it were possible not to give them any stars.

Response time was fast and very much appreciated. Cell phones are very much in demand and needed in the world today, being able to keep in touch with others with reliable service and repair with all the cell phone distributors. Thank you for fast and accurate service.

Always recommend Asurion! Amazing service, affordable and great products. I've had countless representatives offer outstanding service and countless phones replaced the next day! It's worth every penny I've spent for almost a decade. 5 stars! Two thumbs way up! To another ten years with Verizon and Asurion protecting my phones!

One of the best insurance company I ever worked with. They are fast, courtesy, understanding, very professional and patient. I have never had to use Asurion for my cell phones. This was my first experience and it was excellent. I will encourage my friends to get this insurance on their phone. It was well worth it.

I have had a insurance through your company on my phones for many years. I have always been happy with the service you provided. However your new policy on filing a claim seems to be way more of a hassle. The affidavit that I had to download and fill out in my opinion is overkill when I file a claim. You have my account number and my credit card number that I pay from the new phone with. There should be no reason to go through those extra steps to ensure that it is my account. Aside from this I am very pleased with the service and the speed in which I got the phone after I took care of all of the downloading and sending back of the paperwork. Overall I will keep my insurance on my account.

I was pleased with Overnight receipt of my new phone. I received extensive and patient tech support from Juan and Devin. The Deductible cost of $19 was reasonable. I believe that new phones should come equipped with screen savers and cases so that they are functionally protected when they are received.

My experience with Asurion was amazing. It was super easy. I have no complaints whatsoever. This is actually my second time in the last 8 months. I thought maybe the first time was just luck but great experience. It's nice to deal with a company that makes it easy when you're having a problem. Thank you again.

Had a legitimate claim, where I dropped my tablet to the floor, making a crack across the screen. I made contact with your tech service and they talked me through the claim process, and I was provided a website for me to complete my claim. My replacement was delivered to me in about 3 days. Very pleased... Thank you so much.

We scheduled an appointment online with our claim for a "cracked screen repair" for the same day between 3p-5p. They said the tech would call 30 minutes prior to arrival. We sat at home from 2p-5p and no one ever called or showed up. I finally had to call the company. The "Chat" person, Tracy, told me to call the "888" customer service number because she couldn't help me.

I was very pleased with entire process from the online claim to the very quick delivery!!! Everything was a smooth and user friendly process. The delivery time of the replacement device was incredible. The quality of the replacement device was also excellent. We will definitely keep Asurion as our mobile insurance provider.

I was on a trip. The replacement device was sent to my hotel. Everything worked out as expected. I was very happy with the entire process. I hope to not be in a position to use your services again, but if I do I look forward to the same quality experience. Thank you.

You did wonderful. So glad I had you. Quality was awesome and staff were competent and exceeded in completing the task at hand. The delivery service was quick and accurate. While getting my phone back up with easy to understand rules was a plus. I would highly recommend your services in the future to my friend and family.

From the initial call, quick shipment of phone, and assistance of set up, very smooth and almost painless :). Very friendly and caring representative that assisted on set up! Please thank all of your company, doing a great job!

Fast and easy. Did not have to call. Did everything online. Have used the service before with no problem. Received my new iPad by Fed Ex in a few days. Sent the old one back with the provided paid package. Easiest company I have had to deal with. Much easier than calling Verizon and talking with them.

No complaints. Phone was a bit late on arrival by a day but at no fault to Asurion. Highway wreck and all, so I hold no blame there. Phone came as promised with charger, card and prepaid package to send off defective device.

Everybody was very helpful and professional - my first phone had some issues, so the technicians tried to help, and then ordered up another phone for me, which has worked perfectly. It was astounding how quickly I had my new phone in hand. The return envelope on my first phone was pretty wrinkled up, so I’m glad my old phone made it to Asurion.

They were thorough and efficient. The turnaround time was great. My son needs his cell phone for his job and being without one causes him many problems. Asurion’s form was well laid out and the instructions were easy to understand. I told my sister about the whole process of getting a replacement for a damaged cell phone and she is going to add insurance by Asurion to her Verizon contract.

Customer Service and everything was great. Everything was resolved fast and to my convenience. I would definitely recommend Asurion for friends and family, because of the great service, great customer service and fast response to resolve my claim I was really happy with the service and I am so thankful because I got my phone as fast as possible. That makes my life easier because I need my phone even for work purposes.

Wonderful as always. Thank you. Love being able to do the form online. If needed the customer service via telephone is wonderful as well. I've had to file three claims and every one has been simple and easy. Only recommended change would be the form you have to print and sign and then send back.

I have been paying insurance for years through Asurion and recently have 5 phones on my plan. That’s $65 a month for insurance. Recently my step daughter's phone broke beyond repair so I took the long journey to where she lives to help her with replacement process. It was such a pain figuring out the process. We had to drive to an office store and pay to have affidavit printed out as she doesn’t have a printer. Took picture of signed form. Sent in and they said they would contact us within 24 hours.

My daughter's phone wasn't working. Asurion sent her a new one without any hesitation or questions. That phone wasn't working quite right. They sent her a replacement super quick. Never any questions, just prompt, professional service. I would recommend this insurance to my friends. They also followed up with support on how to transfer phone data to the new phones. Great service.

Asurion was very professional and promised us that we would have a new phone in our hands within 24 hours, which turned out to be absolutely true. This is the second time in the past five years that we have had to call on Asurion for help and they again lived up to their company policy.

Phone was delivered very quickly and very efficient. The only thing is you pay for the insurance every month, but then have to pay another $150 to get another one. You can go to your cell phone provider and almost pay the same amount for another one. I was told that by my provider.

My iPhone screen was shattered while on vacation in Vermont. Within 2 days, I was back in business. Excellent! We don't have any certified screen repair location in our area, so I was shipped a box containing a replacement iPhone the next day. Customer service was friendly, and the total experience was simple and painless. This is one insurance plan totally worth purchasing when you get a new phone. I highly recommend it!

Fast and courteous service. Received replacement phone quickly! Rep worked quickly through the various questions and confirmed our understanding. All was very seamless. I would definitely recommend Asurion to other consumers. The replacement phone was set up quickly once received. The instructions were very clear for setting it up and the return of the old phone was very easy. Asurion provided status at each step of the way.

Asurion was helpful and my son is happy with his new phone. The process was easy to follow and we had no issues with filing a claim to receive a new phone. The phone was similar to what he had before so the case he already had got perfectly. I am very happy with Asurion.

Great service. The claim was approved same day and we received a new unit the next business day! I highly recommend adding the insurance on to all your equipment. It is well worth the small cost and having a peace of mind knowing that you are taken care of and not worrying about the out of pocket cost of replacing a phone.

The call was quick and painless! The contact person was helpful and clear in their instructions. The phone arrived super fast. And the call to do set up was great. We had a problem getting the transfer of our data done the first time but found it was an error on our part which they super fast helped us fix. I would recommend.

They acknowledged the receipt of the phone and that had a problem. The device was removed from the iCloud account but keeps reattaching itself. Besides it not working in other ways this was also one of the major issues. I told them this again today. Hopefully this will be the end of this interaction with this issue.

Husband's cell phone's charger port was not holding the plug plus the battery was not holding a charge well. Asurion replaced the phone for the small deductible charge. The whole process worked well and presented no problems. I'm very glad we purchased the Asurion protection for our phones. Gives us great peace of mind.

Great experience! Great service! Great turnaround!! I was very happy with the experience. I only had a small issue... There weren’t any directions in the box about activation but it was solved with a quick phone call. I’ve had other warranties with Asurion and I’ve always been happy with the service!

The replacement phone arrived quickly and is in perfect condition. Couldn’t ask for anything better. The replacement process was simple and easy to complete, and again took much less time than I expected.

Very prompt, very clear instructions, and it was a great experience. Needless to say I was beside myself when I saw Chinese sticky sauce all over and inside my phone. Your company was a great comfort to me. Thank you, I will always use your insurance company for coverage.

The claim process was straightforward and I received replacement phone next day. Very easy process from submitting claim to receiving phone to returning broken phone. I was kept updated on the progress of my claim every step of the way. I'll definitely recommend to others that they get Asurion coverage in the future. I will also ensure I get Asurion coverage in the future.

Excellent service. Have had to use my insurance a few times due to dropped or run over phones. Boys are not very cautious - always quick and complete satisfaction with Asurion. Will always highly recommend to family and friends. Also will continue to keep. My monthly insurance rates are fair and worth it.

While my son was in hospital his phone, that I purchased for him on my account, got lost or stolen (depending who we ask). Good thing I had it insured. You replaced it in no time. Thanks & glad for immediate replacement as well. He was shocked when I told him of my conversation of the soon to happen replacement.

Best claim experience I've ever had. The claim was handled quickly and efficiently with no problems at all. We had received a new phone within 24 hours of filing the claim. The phone assistance after we received the phone was excellent. They even did a polite reminder to me for returning the damaged phone. I highly recommend Asurion for any phone plan protection.

I receive our phone and directed to where we needed to do next. Got our new phone and got it to working. There are some small buggy issues but too busy to deal with it right now. The person on the other line was pleasant enough but lacking in detail some things, but passable enough.

Quick, fair replacement. The device was really excellent and is working fine. The procedure was easy to get through, and there was no problem on either side of the procedure. I will always be sure to insure all of our future products this way. Insurance when you need it should always be this easy and convenient.

Polite and knowledgeable. Was so helpful and took time to listen to my situation. Thank you for your help and patience. Got my phone and process to get my phone numbers was very important. However I couldn’t get my notes transferred that were stored in phone. I got the notes in iCloud.

As a paying customer, I expected the service to be much better. The representative as well as their "hire up" lacks communication. There was suppose to be notations within my account to avoid repeating what had occur to my device yet the representative who helped completely ignore that fact. The representative and her boss told me to go to my nearest service provider and they would be able to assist me, well I traveled to the nearest store just to be declined help. Why? Because Asurion is a third party and YOUR service provider would not assist. It's not their jobs.

I am so glad that I have always had my phones protected. I know Asurion is a requirement for my family and I, so having the protection offered is great. You won't regret signing up. The option of replacing devices that are ever changing and getting more and more expensive is not always an option.

My complaint isn't so much with Asurion but with their local techs. The guy who initially came to fix my device did not show the 1st two times, the 3rd time he didn't have his equipment and the 4th time he completely messed my device up. Asurion was great about replacing the device. My suggestion is to hire better technicians in this area.