Asurion Reviews

The representative I spoke with to set up my new phone was extremely friendly and knowledgeable. My only con - I originally scheduled an appointment at 9 am Tuesday morning because the phone was set to arrive Monday night. It arrived Tuesday morning while I was at work which is fine, but I received 4 robot calls from 9-9:20am while I was at work that disrupted meetings.

The service is fast. But taking 110 deductible is not reasonable for Galaxy 7 which is outdated. I can get the same galaxy 7 for 100 in Amazon.com. I should have gotten latest device from AT and T instead of raising the claim.

Quick and easy. Flawless transactions. I was able to get the new phone in just one day and had no problems returning the old one. I would recommend this insurance to anyone. It has save me money now twice. The amount I paid for the insurance was not nearly the amount it would have cost me to purchase the phones again.

I filed a claim for a watch that my wife misplaced. We had just finished paying it off, and I had to pay the deductible for the claim. Well, the agent I spoke with asked what color I would like and I told her the same light gray/fog colored one. We receive space gray/black watch in the mail. Called them back, they said they couldn’t guarantee color. My wife isn’t going to wear the black watch. Very upsetting dealing with this company.

Very pleased with the fast service. The replacement phone is working just fine. The local Verizon store was also very helpful in moving all my messages over. This unit is a nice unit. I sometimes wish a flip type phone could also be as good. Thank-you.

Very easy and super fast on getting my tablet exchanged! Was here the very next day, only costed me $12 for an upgrade. Just put the old broken one in the box and shipped back the same day. Fast and easy.

My experience was great. I called in due to me losing my phone. I was covered and just had to pay the deductible which I didn’t have at that time so my rep said it will go on my next bill. She put in my order and my phone was there the next day. The rep was patient and very helpful.

I was pleasantly surprised how quickly and easily this was. I reported my iphone have been stolen on a Monday in Seattle and a "new" phone was delivered on Wednesday. Since we traveled all day Tuesday it worked out perfectly. Thank you.

Replaced stolen device quickly... I do feel the deductable was a bit high... But other than that no complaints. Had a bit of trouble retrieving the form to fill out to confirm whom I was but finally was able to download that.

Great, fast, happy. The only thing is that I had to print out a paper, fill it out and submit it. I didn’t like that because I had no access to a printer (like some others) and that put a delay. You should give us the option to do on phone or online. Not printing.

My phone was delivered quickly and the same date I was told I would receive it. It actually got there sooner in the day than I was told so that made me happy. I opened my door and the phone was there ready for use. I’m not sure if there’s anything else I can add!

Asurion was unable to complete my request for a new device. For some reason my simple lost phone required "further authorization" which lead to a 3 day process. The agent who delivered my phone apologized saying she had never seen this issue before and could not explain my delivery taking 3x the expected delivery because I should have been approved for same day service. This same issue arose the second time I tried to use the Asurion service which was again unexplainable by Asurion.

The service was great but phone was returned over 3 weeks ago and I was told it was just received. I received a letter stating my credit card was going to be charged. Other than that the replacement was easy except for restoring my apps.

Spouse lost his phone. We waited a couple of weeks expecting to find it or have it find us.. but it didn't. So called and got a replacement within a couple of days. Loved the fast service. Verizon was very helpful on what we needed to do when we had to report it missing and so helpful when it was time to get a replacement. I hope to never have to use this again but if we do I know it will be pain free. Thank you for understanding, being helpful and kind.

Yes I would. My claim was handle very fast. I had an answer within 24 hours of submitting my claim. The only concern I had the package was left on my side step without getting a signature. I ask them to come to the side because that were my door bell is. But other than that everything was handle well.

Great customer service and very easy to file a claim. I had a few hiccups on my end with AT&T, but I ironed them out and resumed my claim with ease. Received my replacement phone within 2 days. Easy set up and back in business asap! ❤️

Thank-you for my replacement 6S I Phone. The quick service I received from you-all. Was exactly as I expected, excellent. The three times that I talked with 3 different people were able to resolve my questions immediately. I received my new phone in 3 days. Thank-you!

I am very impressed with the timely manner the phone came and how easy it was to start a claim with the phone itself. This time I didn’t have to fax anything to them. It was all done all through the internet. When it was time to set up the phone we called the Asurion agent and it was an easy process to set it up. I highly recommend Asurion. Thank you!

Claim easily started. Quick service, fast delivery of new device. Great communication through email. Fast resolution of issue. Supplied return box and return label, no extra money had to be spent. Deductible is very reasonable and easy billing through AT&T account.

The young lady who assisted me was patient and gracious. I know she must have been frustrated at my lack of, or level of tech knowledge. But we persevered and in the end my new phone was activated and insured.

I rated my experience 5 star because every time I've had any issues with the four phones on my account I've never had to call more than once, nor did I ever have a problem or complaint with the help or service provided. The equipment or replacement arrived exactly when I was promised, usually overnight. What more can you expect?

I accidentally dropped my phone. It’s smashed and can no longer be turned on. I was able to take my phone into an AT&T store, explain to them what happened and get my new phone relatively quickly. It was smooth and painless.

I'm happy with Asurion for the fast process of my phone replacement. It was easy to submit my claim and fast to be processed. I like the part where I was able to see the process of my case online. Also the way I was able to submit everything online.

Husband lost phone. Didn’t realize we had coverage until he went to buy a new one. New one delivered next day, totally free. Store set it up. Only glitch was he couldn’t Do set up because he didn’t have old phone. Not an Asurion issue. VERY pleased!

Order was fast. Excellent work. The customer service was great. They helped me out get my issue resolved with my replacement device. Wish my order could have been red iPhone like the original Q? Do y’all have a plan for that where you can receive oem parts!???

I love Verizon coverage and have been a loyal customer of Verizon since it first came to our area. I have not always been totally pleased with the Verizon stores and their associates, but AT&T does not have great coverage on my home or our lake cabin. I have never had the slightest problem with Verizon Coverage. This time my phone had a tiny crack and went totally black. I needed help so badly!! I taught school for many years and finally retired and use my phone constantly now to set up inservice for teachers and share what I know works. Asurion was prompt to replace my phone! Im very appreciative!! Thanks!!!

From my first phone call to when I receive my package with my phone and the reply after it had been delivered was all excellent. I have used your services multiple times in the last four years and have always been very happy with the results.

I had to make two attempts to get my replacement phone, the second person that I spoke with was very willing to resolve the issue with my broken phone and sent out a nice updated product. I have to say so far the service is good.

Everything went well, phone came next day. Only issue was the online process did not work, had to fax papers which slowed the process down. Called to have someone walk me through the process but they could only resolve it by telling me to fax the papers.

Everything was just great! She answered all my questions and even gave me other offers. Thanks a lot! If I had to do it again I’ll surely would like for the young lady to answer all of calls for my needs and concerns for my phone.

Very good delivery time, it didn't take to long to receive and works perfectly! Will recommend to others! But when having insurance on phone I don't believe the price of replacing the phone should be so high. Discounts would be perfect!

Great service!... My son's iPhone had problems and Asurion had a new iPhone in his hands next day. I even got a reduced deductible! I have Asurion coverage on 3 of my iphones on my AT&T plan. We do not need the coverage very often but it really is nice to get this type of service if we do need it. Thanks! Stu

My iPhone 6s plus required a cracked screen repair. A technician came to my house to do the repair. After the replacement the fingerprint ID wouldn't work. Apparently this is a common new problem after screen replacement. I was offered a re-manufactured replacement phone, same model, which arrived via overnight delivery. It looked brand new and worked perfectly!

Simple and easy to deal with and the customer service was excellent. The replacement arrived the next day and they make it simple to return the damaged product by providing the packaging for return. So glad I have this coverage.

Not as quick as I would hope. Phone getting run over by a car on Saturday but got it by Tuesday. And was up and going later that night. Can’t complain. They did a great job. Made it easy to transfer everything over. Sure love how easy it was.

Time of events was alright. The re-furbish phone has a couple of quirks in it. Sometimes I have to hit the return button a few times before it works. It seems slower than my old phone. At least the new one doesn’t call itself.

Excellent customer service. Had my new phone within days. Really easy detailed steps to follow and helpful customer service. The whole process was made so much easier and stress-free. I am so glad that I had Asurion insurance on my device.

I only gave 4 stars because the first replacement phone I received had defects (could only talk/hear via speaker phone, video not working on FaceTime, and the battery only stayed charged for less than an hour). But I called back to report the issue and had no problems getting another replacement phone sent out. Overall good experience.

Filled out the paperwork then waiting 24hrs for a response with a broken phone. When they finally approved the claim they said I would get the phone the next day. 2 days later still haven't received the phone, and when I call or chat with them to get my tracking number they tell me there's no tracking number yet - check back in a few hours, still waiting for an answer.

I damaged an iphone8 but did have an insurance policy on the phone. I sent the phone through the 3rd party agency that AT&T use for insurance policies and did not receive the phone for 5 days even though they said I would receive the new phone back in 3. This kind of irritated me, but it was understandable because it was Memorial Day weekend. If we could do something to help make shipping faster on the weekends, I believe it will help you guys. Thank you so much. - Charles

It was a very easy process and received my replacement phone quickly. The return process was also very easy. Everything transferred over to the new phone that I needed and I was able to switch devices smoothly. Thank you, Thank you, thank you. Have a wonderful day.

My replacement device works just fine. Thank you for your excellent customer service through this process. Everything was on time and intact. I feel confident that if anything happens while insured with you all, I will be taken care of.

My phone got exposed to water in my purse. I contacted Asurion and they immediately offered me a replacement phone. It was shipped to me at my vacation location later the next day, as promised. Perfect! They provided me an exact replacement.

I received the new phone within 48 hours. Setup was easy and I didn't have to go to the store to get anything done. My only complaint is about the price. It's an older model phone and the price from Asurion is almost as much as purchasing a renewed one. What is the point of paying $84 a year for the service?

When I purchased my I-phone, I didn't plan on buying an insurance plan. The Verizon salesman suggested that it would be wise to buy one. Man, am I glad I listened to him. Thank you Verizon for honoring the insurance policy & helping me purchase another I-phone the following day after my I-phone was stolen.

Very satisfied with my experiences and service I’ve received from Asurion, when I’ve damaged or lost my covered devices they have been replaced promptly. Customer service agents are always helpful and knowledgeable. I’ve got no complaints at all. Very satisfied customer up to this day.

I appreciate the efficient and friendly manner in which the claim was processed. It allowed me to be restored to a refurbished Samsung smart phone within a day. that was extremely helpful insofar as I use the mobile extensively throughout the day for both business, much of which is time sensitive.

Had a tablet that got broken while I was traveling from work. I called while waiting at the airport between flights, filled out an affidavit and emailed it back and got my replacement the next day at my hotel. They even gave me a prepaid package to return the old one in through USPS and notified me when it was received. Both reps I dealt with were friendly and helpful. Absolutely no complaints at all about this service.

Replacement for my daughter’s lost phone arrived as promised. The process was simple to perform and I was pleased with the results. I am very happy that I had insurance for the family. Now I just have to make sure that she backs up her phone on a regular basis.

Could not clear my phone of information due to broken screen. How does Asurion assure the phone returned is erased upon its receipt? It would good to know the process followed or the procedure for removing data for the phone.

The technician was on time and replaced the broken screen. However, the next day my iPhone got wet and the screen allowed water to ruin the phone. They did replace the phone the next day. So, although the repair failed, the company did replace the phone immediately.

Very helpful AT&T was not and I left for Verizon. She helped me try to decide best option on paying for replacement and selling. I have 4 kids and I didn’t get replacement till Tues and I broke phone sat morn. With 4 kids that was way to long to have no phone. That is my issue with the ins company but the girl was nice!

Easy to fill out service request form and fast service. When we made a mistake and ordered the wrong phone it was fixed over the phone in 5 minutes. Got our phone in 2 days and used the guide to transfer data from one phone to another.

I received my replacement phone quickly and easily. No hassle in any step of the process. Everyone was polite and helpful. I definitely would recommend to a friend and will always keep my devices insured. I was also relieved to get confirmation that they had received the broken phone back through the mail. I was glad to know they got that.

The time on receiving my phone was great. I had the Samsung Note 5 and it is larger than the Galaxy 8 I received. I do wish I had received the 8+. I work with the Sheriff's Department and I type information on my phone all the time. The Note 5 was great and the Galaxy 8 is harder to work with each day. Thank You.

Had a good experience. The reception wasn't very good as I was talking to the rep, reason for 4 stars. Otherwise, everything was handled efficiently. I got my phone in a couple days and proceeded to take it to a Verizon store to get all the info transferred.

Replaced a phone that had been in a car accident. The transition between phones was very easy and the replacement came quickly. Great customer service. Speaking with customer service was easy and provided great information. Enjoy getting a follow up on the entire process.

Thank you. The replacement phone came quickly. I mailed the broken phone back in the supplied envelope that was supplied to me thru Asurion. I received a letter reminding me to send back the phone that was already sent back and an email that they received the phone. It was good communications.

The first replacement phone didn't work - the speaker was broken. I got a second replacement which worked out well. The process was efficient and I was able to capture some of my contacts and photos through Google. I didn't have cloud so not everything was saved. Overall, I feel fortunate to have good insurance on my cell phone.

My phone took a ride on top of my car, and although it was found and still worked (as best it could), the screen was pretty much shattered. I felt like Asurion’s decision to replace the phone was the best call, and I did receive it in a timely manner. Thank you for your prompt service.

The quickness of getting a new phone to me was great. I just found it weird a week later I received an email from you about a totally different phone that I needed to send to you. I had sent the broken one back, and was asked to send back a perfectly good phone that had nothing to do with my claim.

Halfway thru I was disconnected and the operator didn't even attempt to regain contact... I had to go through the entire process again. My paper said the deductible was $99 but Asurion said it was double that, which sucked. This was not an easy process to get through.

Thank you so very much. A very good customer service, all of my questions were answered, please continue to give excellent customer service, the person the I talk to was excellent and I receive my phone on time, and safe. Thanks again.

Have had your insurance for a few years on 8 phones. Service has always been prompt and replacement products have been of quality. Will continue to use your company in the future. Most of my associates use your services also.

The process was easy and accessible, and Asurion was efficient in getting the replacement to me. The only thing I didn’t realize was that I was provided a refurbished phone rather than a new one. The directions and return were clear.

I lost my iPhone X about a month ago and I claimed for a replacement phone the very next day. After completing all the documentation and uploading, I received an email from Asurion team asking me to contact them. I called them and they said that my claim is not relevant and I have done some program abusing which I did not understand at first and tried to claim again. I claimed thrice and got denied all the time. I called Asurion again to get the details on the charge they have against me of program abusing but every time they just kept on telling me that I have done done some sort of program abuse and I should read the terms and conditions.

I went online and filed my claim, it’s was very easy. I got a response within 10 minutes and my new device was shipped within the hour. Wonderful experience. I didn’t realize how easy the process was... thanks for all that you do.

Great service, fast shipping! I'm thankful Asurion is my insurance carrier! Phone arrived in original packaging with original charger earbuds etc. Would definitely recommend anyone from AT&T to get this budget-friendly service. I have had Asurion for about 3 years now and wouldn't change them for anything. I wish the deductibles were a little more budget-friendly but it's fair.

Super fast and easy!! My teenage daughter wanted to do this by herself. She struggled a bit trying to switch everything over, but with a smidge of my help on a 3 way call with tech, she got everything set up much quicker.

Put in a claim and had the phone the very next day. All the help I received was very polite and professional. I feel the insurance premium was well worth the cost. The phone I received looked like a brand new phone even they say it is refurbished, very pleased. Thanks for everything.

My tablet had malfunctioned and the screen was cracked. I was so stressed about it. I went on Asurion's website to look at how hard it would be to make a claim. Making a claim was easier than I thought. I appreciate the ease of the instructions and timely replacement! Thank you!

Fast, efficient, friendly, service! Thank you. Had to call for help, didn't think we had to but in the end, everything worked out well. No b.s. and I truly appreciate that. Phone was turned off immediately so that gave me a huge sigh of relief. Happy with the experience even if I didn't want to have to deal with it.

I've had insurance for 3 years and it was my first claim. Went to the AT&T location and the rep filed my claim. It was very easy and quick. Got my phone the next day! Thanks to the rep and you guys for the quick response. I hope I don't have to use the insurance again but if I ever have to I know it will not be a hassle from my first experience. Thank you!

We needed to upload existing information from an old device to a new device, and Baiynah walked us through every step, including charging the other device for two-factor authentication (which we absolutely hate and will never do again). Baiynah called us back even, to complete the upload. She was so patient and knowledgeable. A true hero when we had severe technology fatigue.

Customer service was wonderful, helpful and informative for both making the claim and who to call for setting up when new phone arrived. All I spoke to were polite and caring. Being treated well is important to me. Thank you.

Contact was easy, and the phone was on its way immediately. I got updated tracking emails immediately and had the phone 24 hours later. Of course, this was for my daughter after she dropped it in a river, and the thing that gets everything to go smoothly and quickly is daddy's $149.

Service is great but the price is an arm and a leg and it only gets more expensive. Guess that’s just the price we pay for technology. I believe that loyal customers should also receive some kind of monthly credit towards their bill if they have been with AT&T service for over 10 years like myself. At the end, I am spending half my monthly check paying AT&T.

Had my iPhone stolen at Disney, you guys replaced it in a timely manner. The only thing I was not happy with was the cost to replace it. I feel if I lose it and have to pay $200 I at the least should get the latest version of the phone. I pay almost $500 a year in insurance.

It was a struggle to go through the security hurdles as I lost my phone and had my Google account suspended. However, the phone operators followed protocol and led me to the Flagship AT &T store in San Francisco. It took 4 days to get fully f(x). I am genuinely grateful for the security to maintain my number and service and settling my claim in a timely manner. Kudos to all involved.

Easy to file a claim. It was quick to get the new phone and directions were easy to follow to activate it. Directions were clear and precise to send the old phone back with label already made out. Thank you.

Easy to use! Friendly and helpful customer service. Having issues with an Apple ID. They were able to get me in touch with the correct department and get it handled! Kept me updated on the process of the phone. Thank you!

Everything went smoothly and in a perceived amount of time. Just a little glitch with my brother ‘s address: Kelly **, 1500 **. Package was addressed to 150 **, wrong address! I had the package held for pick up in Port Huron at the UPS for pick up. Thank goodness for tracking!

Phone was for my son who is attending CU in SC. The phone arrived on Saturday but the mailroom on campus was closed. The FedEx driver call me telling me he had my phone and was trying to deliver it to me. I explained to him that the phone was for my son who was on the campus. The driver waited for me to contact my son so he could deliver the phone. Big ups to you all!! :) :)

Fast and Smooth Service. The only issue is with strict delivery policy, I appreciate It is very secure, however, it would be nice to manage delivery option (at least the option to hold package at delivery company facility). Everything else is superb!

I would totally recommend your services. Fast and hassle-free. You guys are amazing!! My daughter's phone was lost and a brand new one. Called your people and on an instant we were able to get her a new phone just paying the deductible. I don’t know what I would have done without your guys.

Very pleased with their customer service and knowledge of getting what I needed done. Everyone was very nice and kind. Please keep up the great work. Thank you for all of your help and making sure I’m very happy.

Service was very good. I mailed the 2 phones that this phone replaced today. Thank you very much. I mailed the "bad" cell telephones today and I heard them being scanned by the USPS employee. Thank you again.

I couldn’t have asked for better service. I made a claim for my phone completely online on Friday afternoon and received my replacement phone by noon the next day (Saturday). I thought for sure I wouldn’t see it until Monday. Set up was extremely easy and they provided a shipping label to return my damaged phone. Good job Asurion!!

I thought that filing the claim was a little too complicated. I understand you have to protect against fraud, but that makes us legitimately making claim frustrated when filing. Once I filed the website said my watch was shipped, but I received multiple emails stating it was delayed. I called after 4 days and the reason was my watch was out of stock. Finally talked to an agent and they offered a different color in watch, which I'm totally fine with. After that shipment was super fast and activation easy. Just wish you would have contacted me earlier when I claimed to offer the other option.

New phone works great, only disappointed by the fact I bought a new phone and now I got a refurbished one???? But after a while, I will see how things go. Service was good, no problems as for now! Thank you!

This process is simple and so fast. It is great! It is much simpler than going into the store and waiting for hours to be seen. It took less than 10 mins online and I received my phone in one day. Thanks so much.

Very quick and easy process to replace my lost device. Impressed at how quickly I was able to receive my new phone and get it activated. Only had to suffer 1 day without my phone. Love it when insurance works the way it should. Thanks!

Everything was very good - just would have liked a few options in the color of the replacement phone. The damaged phone was red, but our only choice for a replacement was gold. The shipping was very fast. The online form was easy to use and everything went smoothly submitting the case. Thank you.

I HAVE CALLED 4 TIMES AND STILL CANNOT GET AN APPT FOR SOMEONE TO FIX MY DISHWASHER. 1st appt set up for Wed but the place called said they could not come Wed. It would be Friday. I called Asurion back to find someone else to come sooner than that. CAN'T GET ANYBODY to do it.... What is wrong with this C.S. Next appliance I buy if they have this company I will not buy that appliance. I will now go to BBB.

We were very satisfied with the service we received in setting up the iPhone plus. The representative was very friendly and made me feel at ease while explaining the different apps. He also brought to our attention the insurance had expired on this particular phone but we could purchase a new one.

The woman on the phone was kind, very easy to speak with, and very quick to solve the issue. He was very detail-oriented, as well, in regards to when my phone will arrive, as well as how to ship it back.

Getting the warranty coverage for a new screen on Samsung Note 8, went smooth. I ask for a certain store for repair, but had problem with attitude from the asst manager there. I called back to Asurion to get a different location for the repairs. After an hour on phone with customer service, I was told that the switch was ok and I scheduled a time with the new location for when they opened on Sunday. New locations could not find a switch order for them when I arrived and said I had to go through Asurion to change. Call and talked to customer service, they could not find where I had talked to anyone.. After waiting they said that a switch could not be made. I had to go to the original store. 1 1/2 hours on phone to find out they lied to me. They just could have said it could not be done and that would have been the end of it. As it turned out wasted over 2 1/2 hours on phone and driving between locations.

Between Verizon and Asurion I spent over an hour and a half on the phone to walk away with a Samsung S9 64 Gb and $150 less on my credit card. I had a Moto Z Force 2 128 Gb. They didn't have any and after paying $50 per month to cover 4 phones the best they can say is I'm sorry this is what we have in stock!

It took only a couple of days to get my new/refurbished iPhone from the time I reported my old iPhone damage online; however, I couldn't report the damage online from my home computer, because I couldn't get past security. The website kept asking me for a code which was being sent to my damaged iPhone which at the time I couldn't even power on. So, I ended up having to go to a local AT&T store to help me out. Perhaps it was because I was trying to reach Asurion through my myAT&T account.

Our customer service at the store was wonderful. I wish I had gotten his name but we were in a hurry. He was efficient and pleasant. We put the claim in at the store with no paper hassle. We received the phone within 1 business day. I would highly recommend this company.

My replacement phone was not in stock and took over a week to get it. Once I did get it the person I talked to in the tech department was very helpful in getting the new phone activated and because my old phone was broken preventing me from accessing it, she helped me to get the data I wanted to transfer to the new phone from Samsung's backup files. Other than the delay in getting the phone, everything went well.

Came super fast. I called after 8 am and had it the next afternoon. I sent back the old one same day as well. We have used this for screen replacement as well. Nice, friendly and fast. Insurance is good for peace of mind.

My iPhone 8 died and wasn’t even paid off yet. Asurion overnighted me a refurbished iPhone very poorly packaged that was banging around inside box (twice). Unacceptable. On my 3rd call I asked to talk to a manager. She arranged for me to buy new iPhone at AT&T and be reimbursed by Asurion with proof of receipt. I emailed the receipt yesterday, so hopefully I’ll get check back ASAP. Asurion definitely needs to learn to pack an iPhone in bubble wrap or a box that prevents the refurbished iPhone not to bang around loosely in a box all the way from TX to TN to HI. I appreciate that I was finally able to get a phone.

Excellent to work with, very pleased. My replacement phone arrived promptly. I would certainly recommend Asurion. We have the plan on our for other phones. Happy we had the plan. The phone was fairly new. Everything went well and smooth.

Phone came when promised and the set up mostly went smoothly. The only problem was the downloading the cloud data back onto the phone. That took longer than necessary. Other than that everything was good.

The only issue I had was I was getting my Apple Watch delivered to my job and I specified that. Yet FedEx refused to deliver because the name of my company was not on the label so I had to drive 35 miles to FedEx to pick it up. Wasn’t happy yet my watch was replaced.

I had to replace my iPhone due to it being cracked on the inside. I went to AT&T and they said I had to go through Austin. It was speedy and had no problems. Customer service was great. I had no problem getting through on the website. I also had no problem with the wait time to get phone and to get it activated.

I could not believe how fast the replacement phone came. I was very happy with the professionalism of the agent, and how fast it was to complete the claim. It was easier to call than it was to do the claim online.

Everything went great and representative was very helpful. Had trouble activating phone and she stayed on the line until everything was solved and completed. I will recommend this carrier to all my friends. I have already told one family member and two friends. I got my replacement phone quickly

The return was excellent. The customer service staff took care of me with the best attitude. After expressing the importance of having the phone, the prompt attention was greatly appreciated. I wouldn't change nothing with my customer service personnel. Please stay the way you are.

Everything went through real easy and the person helping at AT&T was quite helpful and very knowledgeable in helping things go real fast and simple to get done. And she is really happy with the new phone just getting everything changed over and learning the new phone is interesting but she is learning it quicker than she thought she would.

My phone started messing up. Random apps would just start popping up, even though I would not be touching my phone. Apple told me to go to AT&T and file a claim. Filing a claim with Asurion was surprisingly easy and I received my replacement device super fast. My experience was great.

The process was very simple. I emailed, I had the phone in 2 business days. Sent my old phone back in the box provided. Could not have been easier. I would recommend this service. The representative @ AT&T helped with the process.

I was having trouble logging into my e-mail. Two technicians at AT&T said my phone was at fault and I needed a new phone. I put in a claim for another phone. When I got my new phone I had the same problem. I went back to the AT&T shop and a different tech said the trouble was my p/w. I changed my p/w and problem solved. I'm disappointed in the other 2 techs as there was really no problem with my old phone.

Asurion acted quickly and I received the replacement phone as scheduled. Unfortunately, the Protech service kept our phone appointment to activate the new phone by calling my dead phone number, although I had given an alternate number. I missed their three calls (of course, phone dead) and called Protech directly myself. The technician, Jasmine, sounded like she was about to fall asleep the entire time, bored and uninterested. She didn't obtain a callback number from me, so when the call was dropped I just ended up doing the activation myself. I had to go to my local AT&T store the following day to complete the process. So not great. Love Asurion, hate Jasmine.

The problem was easily solved. My device was replaced in a timely manner. Communication with staff was polite and professional. There was not a lot of time that I needed to talk to computer voice. The hot spot was replaced quickly. The cost was reasonable at $19. I would recommend getting Asurion Insurance to a friend.

Experience was great but still haven't received phone yet because still waiting on product to get here. Once received I could further elaborate on experience with insurance for service. Thanks for reaching out and have a blessed and wonderful day.

Overall experience was good. Only one app did not come over and it was a very important one to me. I was no longer supported by Google play. Some things I had to reload, but all there and could have used education.

Replacement phone was here super fast, made one call to customer support to ask a question about set up for new phone, they were patient and helped me to quickly get the phone up and working for my husband. Thank you!

The person I worked with was amazing. She was friendly, helpful, and answered all of my questions fully and confidently. I couldn't have had a better experience. She even found a way to call me back when my phone lost service in the middle of our call.

Having to go through losing her iPhone, my daughter was beside herself worried that all her pictures, personal information, and apps were gone too. With the patience care of Loraine, we were finally able to restore her phone to the day of the theft. Thank you for all your help and understanding.

Yes, I had an easy time with the handling of both cell phone. I recieved them at good time. The cell phone we received are compatible with the cell phones I bought. When we called up to tell you about our problem I didn't have any problems receiving new replacement cell phones.

Very pleased!!! Had a new phone the next day! Delivered to my house. Took it to Verizon and they helped me transfer all my info! I would recommend your company to everyone! Love my new phone! Has a very long battery life.

Entered the claim online; process took about 5 minutes (including resetting my AT&T password cause I can never remember it). The phone I received as a replacement wasn’t my original color - gold, was offered silver - but on the grand scheme of everything who cares. The order was placed about 10PM on a Tuesday and I had my phone by Thursday afternoon! Super fast turnaround for which I am grateful for. Calling Asurion to activate took about 10 minutes and since it was an iPhone I had already started the restoration process. Super friendly, efficient customer service! Very pleased! While waiting for a new phone was a pain, my own fault yes, the fast friendly and easy service from Asurion made it much easier.

Was easy to get exchange even when they sent me one that was much smaller than the one I had and customer service was so helpful getting me one that I could see and use. The girl was so helpful and sweet.

My experience couldn’t have been better. My phone was in my jeans pocket when I accidentally fell into the lake while trying to tie off a boat to the dock. I took it in for repair but after a valiant attempt the shop told me it it was dead. I took it to my carrier and was informed it was insured and they helped me file a claim. My replacement phone arrived at my home the next day. Great service!

Customer service was excellent. Walked me through everything and was very knowledgeable about everything we were doing to remedy my situation. Representative was very good in all aspects of his job. Operator was courteous, friendly, respectful and very helpful.

It was super easy to fill out the claim form, and I had a new phone delivered in less than 24 hours. I'm pretty sure I had the iPhone 6 before, and it was replaced with a 6s. Couldn't pick the color but that's a very minor thing to me. No hassle insurance with a minor deductible - couldn't be more satisfied.

Awesome customer service and my phone replacement arrived within the next business day. A tech even called to check if the replacement is working fine and was willing to help me transfer everything from my damaged phone. Thank you, Asurion!

I have good communication And very professional. I'm glad to have this insurance with Asurion. Our phone started to separate at the seams. Asurion helped with the return (very easy) and the replacement phone was delivered in 2 days. Taking the sim card out was simple and we were up and running.

I purchased an Asurion cell phone through Sprint in April of 2017. At that time I was told that the deductible was prorated based on the age of the policy and covered device. In really, the cost of the deductible doesn't decline overtime and is unaffected by the value of the device being replaced. I believe that their deductible structure is set up in such a way that the longer you pay for the policy, the more unusable it becomes due to the declining value of the covered device. After paying $15 per month for this policy for nearly 30 months, I discovered that the deductible I'd be charged for replacing my damaged phone would be $275 and I would be receiving a refurbished phone that is was released 3 years ago. This is the maximum deductible in their schedule and is the same as one would pay for a $1600 phone that was just released.

We were at my mother-in-law's house and my wife left her phone on top of the car unbeknownst us and we drove off and the phone was lost although we didn't go a mile from the house. We went back and read walk the whole Mile and never found the phone. Then we file my report with Asurion and within 24 hours they had our refurbished phone here at our house. The phone works great. The wife is happy. Happy wife happy life or maybe not so much.

The Customer Service Representative (Erin) was very helpful, professional and very very patient with me. My phone is messed up some and I did struggle to hear her and she always repeated what I needed and did it with a cheerful voice. I was a challenge for sure, Erin most definitely made me feel important.

I opened up my insurance claim at 10 am. I had my replacement phone the next afternoon and phone was up and running by the evening. Great job. Thank you. Instructions to return the damaged phone were clear and easy to understand.

Everything we were told would happen, happened. It was fast and easy. The process was straightforward. The set up instructions were provided in the box with the phone. Also the instructions were sent via email. Everything was great. Thanks.

Marcello's phone was stolen in Cabo San Lucas, we reported it, you took over and got a new phone to us in time for Marcello to start a great year in high school! You needed certain information, we supplied it, then we received the phone. The responses were quick and this made a great world of difference. Thank you for your expeditious manner in which you handled this claim!

Very fast phone delivery and efficient service! The operator on the phone was extremely helpful and nice. Patient as well! I would recommend that everyone gets their phone insured because it’s not worth being phoneless or buying a new phone.

ATT has the best extended warranty around. The provider Asurion is the best in providing the replacement of the warranty. When you get your new unit the next day this is excellent customer service. The customer service rep on the phone handled my replacement with such knowledge and experience that made the charge over very easy. Thank you ATT and Asurion for excellent service.

Excellent service, extremely easy to complete claim, 1day delivery, and great team supporting the equipment setup! 10/10!! Will recommend this insurance to everyone! The best part is that by not asking questions of why I’m doing this claim, I felt like they cared!

On Sunday my granddaughter threw my phone into the pool and we didn't realize it until a while later. On Monday I called you guys and by Wednesday I had a new phone. I am not technical savvy at all, but the person that helped me activate the phone (Angel) was outstanding and very patient. Thank you.

I made a claim on a Tuesday and received the replacement phone the very next day before noon!! Awesome service! The online was very easy to use. The activation was simple and easy, great customer service. Would highly recommend to everyone.

Service was very easy and quick. The process was made simple through the website and the replacement device was delivered quickly. The customer service rep for reactivating the device was very friendly and nice to work with. I was out of town and had to call three way to have the device reactivated and the customer service rep was helpful and accommodating with the deactivation process. Thank you very much.

Friendly, fast, and efficient customer service. No complaints, everyone I spoke with did great!! My phone came within a few days and it works great as well. I had an awesome experience, this was my first time using an insurance claim for my phone.

Very understanding about our lost/stolen phone and replacement came the very next day! Very satisfied!!!! The representative was very helpful and professional. I am completely happy with the new phone. It is my daughter's and she has a brand new baby so it was imperative that we resolve quickly. You guys came through. Thank you so much!

My broken phone was replaced in 24 hours with all the data and contacts from my old phone switched over seamlessly. Customer service was very friendly and a pleasure to deal with. I only had to answer a few questions about what was wrong with my phone then everything was taken care of.

I like the in-store online replacement application. My replacement phone was delivered the next day (California to SC) by 1:30. Impressive. I did not expect the high deductible, well over $200. I have First Net and this seemed to be an issue with the operators as they attempted to verify my account before activating the replacement phone. It took almost 30 minutes for the verification process to occur - once it did, the remaining process was very fast. The operators were very professional and courteous. It seemed to be a process error involving ATT and FIRST NET.

It was really easy. Got my new tablet fast. I procrastinated and it was so easy... I wish I would have called the day it broke. Instead of waiting a month! Customer service was great, spoke English so they were easy to understand. A nice experience.

I was a complete skeptic - thinking there was no way the return process would work so fast and flawlessly. Was I shocked. My daughter had dropped a barbell on her phone. Obviously in need of a new one. Went to a Verizon store forgetting that I had taken out insurance on the phone. The Verizon employee steered me in the direction for the return. Again, I was skeptical because really, what insurance process runs so fast and flawlessly? This did. Filed the claim online at 8 pm and got the replacement phone the following afternoon with clear instructions on how to transfer everything from the old phone. Highly recommend Asurion.

Other than the first person I talked to not understanding your policies, everything else was great. The supervisor I spoke with took very good care of me. Some training on what constitutes a broken phone may be of help with this.

The service that I receive with Asurion was extraordinary. I am very happy with customer service helping me with the process of replacing my phone the next day. The customer service person that assist me was very helpful taking my call.