Asurion Reviews

The phone screen cracked and was replaced instantly. The instructions to get my new phone up and running were very easy to follow and accomplished in no time. There also was a support number provided in case I needed any assistance. I called just to make sure things were good and the technician was very knowledgeable, friendly, and helpful. Thanks for the great customer service.

I lost my iPhone X on Wednesday, 22 August 2018. I informed Asurion about the incident and was promised 1-3 business days for a replacement phone. My service ID is **. Have now waited one week that includes 5 Business days and yet I do not even have the tracking number of the replacement device. I have called the customer care thrice and all they say is that call after 24 to 48 hours. Today I was Surprised when the representative told me to call after 4 days!! What am I supposed to do with such Pathetic service?? Highly dissatisfied.

Your service is awesome. Thank you. It was easy and to the point to make my claim. The response time and delivery of my new phone was 100% satisfying. I definitely will continue to use this service with all of my devices and recommend to others that your services are worth it. Thank you.

There’s an 800 number where you will never get the same representative and no one will follow through with anything except give you the runaround. After almost 1 year of trying to get my washer repaired... still no resolution. I bought this protection plan through Home Depot. I would not recommend it to anyone.

The lack of hassle and fast service in replacing my expensive phone that was accidentally smashed and broken is the exact reason I continue to get Asurion coverage with every new Smart Phone I buy. It's so worth it even after having the phone for a year. Thanks for an excellent experience!

I sent this Galaxy S8+ away for a simple cracked screen. It comes back as repairable and the back glass is scattered. Called them and there was nothing they would do but tell me to pay full price to get another phone.

The process of getting a replacement phone was relatively easy and fast. Even when I made an error transferring contacts, they helped me out. I appreciated the reminder to return my old phone so I didn't get charged $50! I'm glad I had the insurance. I would recommend Asurion to friends and family and would use the service again if necessary.

I have a Samsung washer that is not working and had a replacement coverage. Asurion is looking for any excuse not to pay for the repairs. I had a case that was denied in another washer and they automatically placed That old incident into this washer that had never been repaired. My advice, don’t buy appliances at Home Depot because you will have to deal with this unprofessional insurance company. Go to Sears instead which I got extremely good quality service.

Overall, it was a great experience. The only thing I would change is the process to originate the case. It was kind of cumbersome going back and forward between the Customer Support number and the email and filling out a form manually, and fax it back instead of filling it and sending it as a pdf. But once that part was done things progressed very quickly.

My phone screen broke and was very badly cracked. Since I was covered by Asurion, I was able to easily fill out some forms and they sent me a new phone (and I had send them the damaged phone). The experience was easy and quick. I received my phone within 48 hours. Well worth the coverage!

I had to have my phone replaced after it was stolen. The individual answering the call was very helpful. Everything went smoothly. It only took a few minutes to get things cleared up. The phone arrived the next! I was so pleased. I normally dread having to deal with things like this; however, this was actually a awesome experience.

Laptop battery reported malfunction in 18th month of 24-month insurance coverage, and also reported suspicious hard drive indicators. Called support, just to see that they want to duck. Were not interested in hard drive at all, and they stated that laptop batteries are not covered, being replaceable (non-sense, since they repair items, meaning, replaceable by definition). And these are not AAA, AA, C or D batteries, but the ones made specifically as part of the computer. Classic con game. Avoid by all costs.

All good! However, one issue was the replacement device an Galaxy S6 was shipped in an S7 box with no SIM card! Fortunately we had a new SIM card from a previous replacement! The activation went ok with the assistance of your expert! This was the second experience with Asurion in the last few days as we just replaced a screen damaged phone then this incident where the device was stolen! Thank you for your assistance!

There was an issue with setting up the phone with my previous Apple ID, so I lost a lot of my information, but I was just happy to have a phone. The woman that helped me was kind and helpful. I wish she could have helped me with the Apple sign in issue but she said she would send me to someone else and I didn't have time to get transferred.

My daughter's phone battery started to overheat and smoke after being at the pool. I was sure she accidentally got it wet. Filed a claim, entered the information and paid the deductible. Received the replacement within 2 days. Phone works great and filing the claim was really easy. THANK YOU!

Person helping my wife and I responded to our needs in a friendly, respectful and understanding manner. There was no need to call back with any issues. Received the replacement phone right away. Certain to recommend paying the protection plan insurance monthly premium to others. Keep up the good work!

Filing the claim was a bit of a process because the phone was destroyed but required information was needed. Spoke to several people before getting it completed and filed. Most of the people were pretty helpful but I kept getting messages we needed to turn off find iPhone. Couldn’t do it because of destroyed phone but finally spoke to a knowledgeable person that took the time to walk me through and we did it. Getting the new phone was quick.

They keep putting every item you insure under review making it impossible to file a claim. I uploaded all my receipts to their website and they magically disappeared. Then they ask you for a copy of your receipt AND donation receipt. This company is nothing but a scam.

The process was easy; however, the device was discontinued and it made it difficult for me to describe or find the information needed for the representative to help me. Once the device was found/identified the experience was easy, fast and efficient.

The replacement of my son's tablet was quick and easy! We received the replacement the next day! My autistic son was very happy! The quick delivery of the replacement device saved us from many meltdowns. I would definitely recommend using this company again! Thank you for your excellent service.

The experience was just what I needed. I got my phone very quickly and I also got help from a tech expert online and it was even easier. Originally I didn’t think that they could go through the whole experience with the online tech expert but I was very please with it. Thank you Asurion!

My wife's phone was dropped and the glass cracked. The person on the phone was very nice and helped in collecting the necessary information. We had a replacement phone the next day. Happy with the quick services. The instructions on returning the damage phone was clear. Tracking information was great to see that they receive the damage phone.

I Love my insurance Asurion, I have had it for close to 15 years and I have been very satisfied with it, I very much recommend it!!! They are very understanding and so quick at responding, the price is right and worth it! I would not change it for nothing in this world!

Phone was lost and I was unable to find it anywhere, contacted Verizon and found out that Asurion had my back. Contacted them and started the process to get my phone replaced, this was fast and easy. Shortly after I completed the form and got it sent in, I received a new phone the next day. Great. I thought the process would take forever and be difficult but to my surprise it was fast and easy. I'm now enjoying my new phone thanks to Asurion.

I was very pleased with Asurion handling my claim and replacing my phone within 24 hours. I was also pleased with the instructions as to how to activate the phone and be sure all my apps and things were downloaded. Thank you for your quick response. I appreciate you taking care of that for me in an expeditious manner.

Perfect on every aspect EXCEPT the cost of the deductible. It used to b 50 dollars which was perfect. Now it's 200 dollars which is outrageous. The folks at Russell Cellular are perfect. Thanks. 200 dollar deductible is robbery. The cost of the phones is ridiculous in the first place and then y'all do this to us.

Very helpful with getting the claim filed and approved and replaced in a timely manner. Once I go past the automated direction the claim went much faster and easier when talking to a person. The person who assisted me was great, knowledgeable and helpful with explaining the procedure with installation and return of the damaged phone.

I had my device replaced after I broke it. After receiving my new device within the first week I noticed that it wasn't charging correctly. Called Asurion, told them about the problem and they replaced that device with another new one without question. I am very pleased with Asurion and will recommend them to anyone that need the device replaced.

This is the second time we have had to use this insurance. We are very happy with the service you provide. We received our replacement phones the next day with easy to follow instructions. Thank you, this process can be difficult, but you made it very easy and painless. Thanks again.

Dropped phone in ocean while on vacation. New phone to our resort next day Fast, easy and worth it. We had no problems with getting the phone and were amazed how fast they were able to get the phone to us with great directions on setting up our new phone.

I recently filed a claim and my phone was reported lost. As I am required to do my claim was denied because my phone wasn't on my account. It's the only phone on there. I'll be billing Asurion for the phone. I have premium insurance. It's not worth it. I will always pass on it now because of this experience and I'd recommend this to everyone else as well.

First phone received was a pre-paid model, I was unable to use it. Second phone is satisfactory. Only question I'd ask is why the Asurion supervisor didn't catch the problem - it being a prepaid phone - right away. Verizon representative solved the problem in minutes. Happy with service overall.

We placed a claim, paid the deductible and got the phone the next day as promised. The CSR was a little hard to understand, but other than that, no issues. I do think the monthly cost for insurance is getting a little too expensive considering the deductible is so high, but I guess it’s better than having to pay full price To buy a brand new phone.

From the time I submitted my claim, I was up and running again less than 12 hours later. Submitted my claim online at around 9:45 pm one night, I had the phone by 10 am the next day! Amazing response and work flow! This was my first time using the insurance, and I was impressed! Thanks Asurion!

It was fast, easy and inexpensive. I received my new phone when I was told. The only problem is that you didn't have my original phone. But I am learning to use the new phone you sent me slowly but surely. Thank you for all your help.

Tech came to the house and repaired right away. Very responsive to our needs and professional. At first I was concerned having a tech come to the house - but it was fine. Only drawback was the time spent on the phone and transfer of data. It worked out in the end but I thought it would be simpler to complete the task.

Great customer service and fast delivery. I was glad I got my cell phone the next day and the guy help me to set it up by phone and was extremely patient with all I asked. I even told him about my situation And he was patient enough the whole time.

Asurion did all that was required per the terms of the agreement and I am satisfied with their performance. Phone came on time and well packaged. I am taking a star for sending an aftermarket charger and cord that felt cheap to me. I tossed the charger and cord in a drawer and will save it for an emergency.

Phone was lost/stolen. After a quick phone call a replacement phone was on its way to me. Fast shipping, easy activation and all interactions with Asurion representatives were positive, No question left unanswered. Asurion could not have done a single thing to improve upon my experience in this instance. Very satisfied with their performance.

My experience with audition was good they're very great. They was very good when my wife need a new cell phone they got her a phone within a few days. Two weeks later I needed a new phone too. They gave me the same service too. Great. I would recommend Asurion to all my friends and relatives that have a cell phone to get insurance their phone.

Pretty easy overall experience from start to finish. Phone got destroyed and after reaching out to my provider they advised how to go through the process. Simple steps to follow once I figured out how it works. Thank you for making the transition easy and quickly in an unexpected and uncomfortable situation.

You guys did a great job at a time when I was in need of getting a new phone since my other one was stolen. Thank you for being timely and accurate so there were no problems in getting the replacement. I will definitely recommend you guys to friends and family.

I submitted claim on my Note 5 and received a new phone in just a couple of days. Unfortunately that phone stopped working a couple of days later; I contacted Asurion and they sent me a new phone the next day! Now my claim has been satisfied and I couldn't be more satisfied with Asurion's prompt service as well as getting the protection I am paying for. I would totally recommend this type of coverage for anyone with a cell phone!

My daughter dropped her phone and it cracked. I put in the replacement request and had the new phone within 2 days. Very simple and quick. I will definitely recommend your services to all my friends and coworkers. You have a first class business. Thanks for all your help and efficient service.

Everything was so great. Everyone I spoke with was nice and prompt and I got my phone replacement like the next day. Almost like if I had never even lost my phone. The gentleman on the phone helped me set up service on my phone and made sure everything was working before he hung up just fantastic.

I must admit that my expectations were not very high going in. A prior experience with Asurion a few years ago left me a bit "sour." Coupled with the fact that I killed my phone the second day I had it, I was braced for the worst. I was anything but right. The experience was fast, painless, and unexpected. I was more than satisfied with the result and how easy the process was. I won't cringe so much when I see that insurance charge on my bill now!

My phone was damaged on a flight in July. I filed a claim as soon as I got home and within 24 hrs I had a new phone. The phone came with directions about transferring my info as well as a hotline to call in the event I had problems. Great service!

Lost my Phone in river after I flipped my kayak. Called and explained the situation. I received new phone the next day. Fast service, good communication. I was walked thru new phone setup. Had no issues. I would recommend this service to anyone with a high-end phone. The price is a little steep but cheaper than $1000 phone.

I called customer service explain what was happening to my phone. Said they were very sorry, send me a new phone the very next day. Wonderful customer service. No hassles. Just wanted to make sure that I was a happy customer. Didn't have to pay for my phone before the new one was sent out and as long as they received it back by a certain date there was no charge.

I had to make several calls to verify my paperwork was sent and they didn’t deliver the weekend but for the most part it was ok. I didn’t have any problems accepting my claim once my paperwork was submitted.

Easy to use. I received my new phone extremely quick and had no issues setting it up. The new product came with everything I needed to plug and go. Satisfied customer! We would use this service again!

A claim was made online for broken screen on phone less than a month old. Claim filed, new phone received in short time, returned broken phone in package provided and mail fee provided. All done quickly, easily, NO HASSLE!! Glad I have this insurance on our phones. I would recommend this product.

I received the phone in a timely manner and they helped set it up. I did not wait long on the phone to accomplish this. Our phone cracked and the new one works fine. I would recommend them and it is money well spent. Insurance on your phone is very important especially when you can drop it and instantly it’s broken.

The first time I was on the phone the issue was not able to be resolved. However, the second person handling the call was professional and helpful. Phone was damaged and return made but had some difficulty turning off the find my phone option. Second person was very knowledgeable and helpful.

Service was great and fast response, thank you very much! It was quick and easy to report our loss and customer service was very helpful with any questions that we had. It was difficult for our loss during this time but your reps really eased our minds. That really meant a lot to us and made our situation much easier to deal with.

We had very good service. Phone technicians were very knowledgeable and helpful. We had the new phone the next day and they helped with the setup. It all went very well and they helped us get the old phone ready for shipment back. Thank you for being a great help.

The service was expedite and customer service were very polite, I got my phone replacement the next day. Nevertheless, the battery of the refurbished phone replacement I got does not last for a full day. That is a big disappointment since I need to use my phone all day long, and since I got this replacement I have to refrain myself from using it as I was used to with my original one.

We were caught in a torrential downpour in Washington, DC and my husband's phone got wet. I went into the Verizon store, who gave me the instructions to get a hold of Asurion. SO EASY! While my kids were ordering lunch in the food court of the mall I was able to make our claim. The phone arrived the NEXT DAY! Talk about service. My husband's phone was up and running within 24 hours, essential as he is a medical professional. Thank you!

My daughter was able to file a claim online without assistance. We then received replacement phone in the appropriate amount of time. Phone was similar to the one my daughter had and she was able to take the phone to Verizon and transferred her service without any problems. Appreciate Asurion's handling of the replacement warranty.

I was really impressed with how quickly I received my replacement device. Easy setup. Phone was in equal condition except for one thing. I'm really disappointed with the battery life of my replacement. My phone that was swapped I kept charged and the battery life lasted so long. This one drains even when I'm not using it for more than communication and I've checked the background settings ☹.

The application for replacement was easy. The new phone was shipped quickly. It was easy to charge the phone and add the new data card. The only issue we had was the old phone was broke and we couldn’t get the memory card out. We had to have Verizon reactive the account.

Lost my phone at a concert and had a replacement in just 2 business days. I received great service, with no hassles. The tech helped me restore my contacts and photos from my most recent backup with no troubles. Your service is great and well worth the cost. I will recommend Asurion to my family and friends. Thank you!

After damaging a phone I filed a claim with Asurion. It was easy to file a claim online. The replacement shipped fast. Set up of the new phone was also a breeze. And they called to make sure everything was set up and working good. The return of the broken phone was also simple.

The screen replacement service offered was not available... and it took several weeks for the insurance company to figure this out. The refunding of money paid was very slow and took several attempts for that to happen. It is wrong to be sold insurance services that are available in very limited markets or not at all.

When my screen cracked Verizon Go Wireless and Asurion staff were very helpful. Verizon contacted Asurion who sent a technician to my house to replace the screen. When the repair failed and I went back to Verizon the staff contacted Asurion who arranged to replace the phone at no extra charge. I would recommend Asurion and Verizon without hesitating.

I have been exceedingly happy with the way your people took care of me when my phone was damaged. Could not be more pleased and would recommend you to anyone. I would suggest that you become more available through or for your customers to deal with you directly rather than going through our supplier.

My phone was stolen on my vacation to Italy. Verizon and Asurion were prepared to have a phone waiting for me as soon as I returned to the states. Within 48 hours of completing my claim form, I had another phone. Couldn’t ask for more! Process was painless and speedy.

The son's phone arrived the next day when it was said to arrive in two day (a plus). I was having trouble activating the phone, so I call and received awesome assistance (another plus). Thank you very much for an awesome experience. Customer service was very patient and kind. She made sure everything was connected by sending a text message and a phone call.

We had no issues in the process of receiving our new phone and mailing our damaged phone. Super glad we opted for the insurance. Asurion made the process easy. We communicated with Asurion via phone and email. Our new cell phone was delivered as indicated and Asurion also sent follow-up emails informing and confirming delivery.

The instructions were very clear, however, I had difficulty with removing the phone from my account. Even with help from an Apple associate, Verizon Associate, and an Asurion associate, the option was not working to remove the phone from my account. Thankfully, I was given another opportunity and an Asurion associate assisted with the removal of the device.

Prompt and courteous. Appointment time to assist in setting up and recovery of my information was very professional. Hopefully, will not have to need these services again; however if I do, these are the type of people I would like to have assist me again! Job well done - Thank you.

The day I called my claim in the online service was not working so I had to call to finish my claim. I was on hold for almost ten minutes waiting to talk to someone. It took over a week to receive my replacement phone for my daughter who was leaving to go out of town. I received a message that says if we don’t turn off find my iPhone on the old phone we will be charged 500$ but we did that before we sent the phone back. Not happy with the overall experience.

I was nervous because this was the first time having to use this service. I was pleasantly surprised by the process and the support to get my daughter’s replacement phone up and running. Friendly staff and very knowledgeable. I would recommend this service to my family and friends. It was a good lesson for her about responsibilities.

After our initial contact, we experienced some difficulty not due to Asurion, but UPS. We had to have our TV replaced; it was delivered by UPS, carton damaged. Due to having to wait on UPS determining it was damaged in shipping (duh), replacement took longer than anticipated; then the original replacement was no longer available so another was substituted resulting in an upgrade of the replacement. No complaints with this action and I would highly recommend Asurion to anyone, not for the upgrade but because they were courteous and helpful in trying to solve the issues that kept arising. We have dealt with them in the past and have always been more than satisfied with their services.

So quick and easy!! The phone arrived the next morning with a padded return envelope. The new phone was working within 10 minutes of receiving it and it could not have been easier to mail the old cracked phone back. I was not inconvenienced in the slightest. I was putting off visiting my Verizon store to repair the screen. It turned out I didn’t even have to go into the store. I literally filled out the Asurion form during lunch.

My phone screen was cracked for a long time and was on the fence to either go through warranty or visiting a local repair shop. I went the cheaper route thinking that a screen replacement would be smooth and simple... I was wrong. The tech came to my work and repaired the screen in a matter of 20 minutes, confirmed the phone was working properly. After about an hour, I noticed that the touch screen wasn't working at ALL!!! I contacted Asurion and went through the whole mundane troubleshooting process. After requesting for a replacement on the screen (since it was covered under warranty) they told me that since the back of my phone was also cracked. I'd need to pay the higher deductible and although the Technician wasn't supposed to fix my screen because of the damages on the back... I'm left with no option but to pay the higher deductible. Way to go Asurion, you guys are terrible.

I received a replacement iPhone 6S through AT&T's insurance company, which I later learned is Asurion. When I received it, I remarked that it looked and felt counterfeit. The Apple logo on the back was just a metal sticker on top of the phone, and the edges were incredibly sharp. The phone was laggy from day one and was clearly not up to the standard I came to expect from Apple. The phone also came in a cheap cardboard box, which I had hoped was just because AT&T needed to put my SIM card in it before shipping. Though they were not forthcoming about this fact, I later realized that my phone was a refurbished iPhone. When I researched what this meant (knowing that the phone's build and performance were incredibly sub-par), most online discussions were very quick to say that refurbs are probably BETTER than new iPhones because Asurion takes the time to certify them. This is speculation, but I suspect that those commenters were shills for one of the companies involved. No one who received a refurb like mine would be happy with the service.

As good as it gets!! We were on our honeymoon. My phone battery melted. You got me the phone the next am & up running by noon. The people on the other end of the phone were very courteous and knowledgeable. I would recommend Asurion to all my friends.

I dropped my phone in water on Thursday, went online and completed the Asurion questionnaire on Friday and my replacement phone showed up on Saturday. With phone assistance I had my phone back up and working by Saturday evening. I was pleased with the turnaround time and the patience of the young lady from tech support. Thank you.

My daughters phone was damaged. The big issue was trying to disable the find my iPhone app. The phone was sending a signal but was not able to be operated enough to cut off the app. I worked on this for several days and went to Verizon store for help. I feel like there could be easier ways to help customers with issues like mine.

This was a quick experience and my phone arrived and is working. From the time I reported my phone until it came to my house was quick and safe. The phone arrived the next day and a follow-up call to make sure everything was fine came too. This was not my first Asurion experience and it has always been a good experience for me.

I had great online help getting the original claim submitted. Then super fast arrival of replacement. Then I had great help setting up. It was seamless with lots of help along the way. Thank you. Happy to know that what we pay for each month came in good use. Will keep this service.

Even though my claim was made after 4 pm my replacement device arrived the next day. I use my phone daily at my job, so that was important. Claim was fast and easy to make, and customer service was helpful and friendly. Would recommend. Will always keep this service. Thank you!

Quick and professional service to replace my phone. The customer service was great and there was no hassle on replacing my phone. My phone had a broken screen and there was no question on replacing it. The new one arrived the next day. I would highly recommend Asurion to my friends.

The claim process was very easy, and I received my new phone the very next day. The instructions and return process was also quick and simple. The representative who assisted me was courteous, knowledgeable and efficient. Having your phone not function is very stressful so it was wonderful to have the process of obtaining a new phone so quick and stress free.

It was OK. Did not like what I had to pay for something I'm this paying on. It not even a year old. I like to have money so I can do what I want to do. I just moved and I could have used the money elsewhere. What is going on? It has failed twice now.

Seemed efficient and knowledgeable. My only worry is that resetting my old phone didn't work. Apparently didn't input the right password. The threat of being fined $300 or $500 if "find my iPhone" is not turned off provokes a lot of anxiety. I was able to just turn off the "find my iPhone" on the old device. The last rep I spoke with assured me it was enough.

Prompt and efficient. Received refurbished phone the next day with easy instructions. Only problem was download from iCloud. With my rural location it is slow and I also used up a lot of my 4G. Wish you could work something out so carriers wouldn’t include it in usage. Once download was completed I’ve had no issues and I am pleased.

Great service. Fast and reliable. No hassles. Online docs are easy to follow and they send you your correct phone. I've actually broke my phone 3 times in the last year and they are very helpful with that. So in closing very will buy a phone without Asurion insurance. They are the best...

Their service was handled quickly, efficiently and professionally. I had my replacement phone the NEXT day!!! I could not ask for better service. This policy is well worth it and I will always have it on my phone(s). The customer service reps were also polite, knowledgeable, and got things resolved all in ONE call.

I called Verizon to let them know what happened to my phone and they told me since I had insurance there would be no problem and sure enough it wasn’t. They took very good care of me and overnight me a new phone. Happy customer and the service was awesome. I will be telling all my family.

My son accidentally dropped his phone in water. I filed an online claim with Asurion and in no time I had a replacement phone. The entire process was straightforward and instructions were easy to follow. I was completely satisfied with the service. I would definitely recommend this service to friend and family.

The person I talk to was very great!!! They did a job of talking very clear, they handle thing real good. I got my phone the next day like they said, it was good, I never got a phone sent to me that quick. Thank! Looking forward to it again, you guys have good team.

I am very pleased with my receiving the phone and how the insurance worked to protect me. The only part that was a little troubling was the call with the agent to get me up and running. Since I was using an old phone of my dad’s iPhone I had a few snags with the Apple ID. My call was dropped with the agent and she didn’t call back. I had issues and Googled questions for answers. I’m sure the agent had other things to do on an evening call. That part was a bummer. Overall, I love my phone.

Very quick shipping. I’m in a rural area and still received my phone the next day. I wish there was a rewards program for not using the insurance so it wouldn’t cost $200 to replace my phone with what seems to be a used phone.

Great customer service. Was very pleased how easy and fast it was to get my new phone. Only took less than 24 hours to receive my new phone. Best phone insurance ever. No complaints at all. Had them for a long time never had any issues! Will keep insuring my devices with them.

I had a bad experience with the first time I called. The second time I was called the lady explained the situation to me and I was greatly impressed when with the terms that phone was going to be replaced with no more issues. I received my phone in a couple of days and I've had no problems for this matter. So therefore I'm highly satisfied.

I am having the most horrible experience with Asurion. The representatives are incompetent and always state contradictory information to me (on record). Yesterday, representative confirmed they received the fax with information from me. Today I call in to verify the status and they claim "we have not received the fax". How can it be different today if they confirmed it yesterday? The fax thing has been going on for a week now, and I have sent it in 3 times. Each time I go to FedEx and get confirmation pages and Asurion confirms the receipt on the phone with me. Next day they claim they didn't get the fax - AGAIN.

They provided me with great customer support. Filing my claim was easy and quick. My replacement device was delivered promptly and worked as promised. Mailing back my failed device was simple and instructions were very clear. I only wish it was less expensive to replace the phone after paying premiums. However having the protection was still less than replacing the phone at my own cost.

Great job, quick recovery and easy to use the service. I appreciated the ability to get back on track with my phone quickly and easily! This is a work and personal phone so having access is imperative and we were glad Asurion was there for us when we needed it!

Always so easy to deal with. A great experience if only everyone was that professional!! The timing is what blows me away. I get my phone the next day, and when it was defective another the next day with no questions asked! Thank you! I will never deal with anyone else again.

Very happy with service and how quick I was back up working again. The people was very helpful and nice. I was amazed by how quick I got my replacement phone. Very appreciative of Asurion. Thank you for everything. Very good service. And very quick.

I lost my phone. It has still not shown up. When I finally accepted the fact and investigated replacement, placing a claim with Asurion was simple. The biggest stumbling block came when I needed to activate the phone online first with Asurion and then Verizon. Ended up going to the Verizon store near me. Piece of cake.

Phone problems were unable to use phone fully. Called Asurion followed their instructions. Received new phone. Transferred my data to new phone. Returned old phone, done. Would recommend purchase of this product fast and easy service. Prepaid return of old phone.

Had a cracked screen and damage to the device that affected functionality. Claims filing was a breeze, and my replacement was here with 24 hours. Device return was also Quick and easy. They’re really serious about disabling “find my iPhone” so do it or you could end up paying lots of money! So glad I pay for this protection!!!

It was easy filling out the info to replace phone. I am happy with the phone that was sent. It took 3 days instead of the 2 that they said for it to come in the mail. I was anxiously waiting for it to come. But overall super happy with the company.

The timely response was great and being on the road traveling it was great that they could ship me my new phone. I told them what was the problem and there response was that it was covered and sent the return package and also help me set my new phone. Customer service is awesome.

Claim was handled very quickly and satisfactory! Shipping was fast and no problems completing claim. Set up of new device was also very simple. I will definitely continue to use Asurion for our insurance on phones. No problems filling out online and no problems getting device quickly. Thank you for this.

Fast. Received my phone promptly. Efficient. Great customer service when I had a question. Great follow up when I forget to return broken phone. It took the worries away. I was grateful to have the new phone delivered. I forgot to return my old phone promptly and I received a kind call reminding me to return my phone at my earliest convenience.

I did receive a refurbished phone and it did not work correctly. After working with your staff it was determined that there was a defect in the speaker/sound part of the phone. So another one was sent and it has been working fine. I have a motoz2play. Thank you for your help.

The only issue we had was making sure it was the right phone in the dropdown. It was listed a little differently than on our phone account. Other than that, it was a simple and fast process and we didn't even need to call but we did to make sure we did it correctly. LOVE the sim card, it's 3 different sizes in one, just keep breaking away plastic for the correct size you need.

Charged for not returned device when it has been in their hands. Asurion, my dad is on the phone with one of your reps (NAD) that has been very unprofessional and rude and refuses to help him. He hung up on us 4 TIMES and every time we call back, it's the same person and he refuses to help or get someone that can. VERY UPSET, VERY UNPROFESSIONAL. :( WHAT A SCAM. They refuse to help, they have no one to help, they try to scam you and charge your card without noticing.

Called to put a claim on iPhone X that had a cracked screen on both the front and the back of the phone. They sent a replacement phone immediately. Was super helpful with issues with activation. Super nice, very professional, knowledgeable, courteous, and willing to listen to concern, general interested with whatever issues that may arise. Will recommend to friends and family.

My phone was eaten by a dog. I returned to my Verizon store and they took care of everything for me. It was very prompt and accurate. If anything ever happens to my phone again I have the trust and assurance that everything will be handled just as it was this time.

Asurion was helpful and professional with getting my claim settled quickly. I was so impressed with the claim process and the quality of the product I purchased another glass protection product for the new phone. I highly recommend this company and product. You have gained a happy customer for life.

Where to start... Well, I have been calling from 10 am - 8:30 pm with no help WHATSOEVER. I have uploaded documents, faxed documents called and spoke to 13 different people. 13!!! EACH ONE WITH A BAD ATTITUDE. At one point I asked for a rep to stay on the line while I try to upload the documents up for the 5 time and she said "well I can't. I have other customers waiting." WHAT?! I said, "Ma'am please, I've been trying to fix this since 10. Just please help me out." She sighed and said "okay". Still no help, she said the website was down and I had to fax it. AGAIN. Y'all, I thought getting insurance on my phone would be painless, guess not.

Exactly as described and great support in setting up the new phone. Made the process very easy and smooth. The new phone worked perfectly and very knowledgeable customer support in transferring data and set up.

I had an iPhone 7 plus replaced. The transaction was very smooth, very easy to set up! Customer service was awesome! The only reason I did not give a 5 star, is that my "New" phone does not hold a charge as long as my old phone. Makes me wonder if I really received a new phone. In all fairness, I have not contacted them yet. Hopefully they will correct this issue when I do reach back out to them. I have not had time to do that yet. But the replacement process itself was a GREAT experience.

I got a Smartphone Samsung Galaxy J3 mainly because my little flip top one "accidentally" went through the washer when I changed my clothes, in a hurry. I loved that little phone, small enough for my pocket & I wasn't dialing # when I didn't intend to do that. This new one does not come with instructions, although the person at Verizon did give a few tips, but being I am older, I don't comprehend so quickly. It should come with a manual that we could refer to when in question. Thank you.

I've always been hesitate about getting insurance, and when I purchased a new phone made of mostly glass, I decided it would be smart to have it insured. Within 2 weeks the phone broke and was cracked on the front and back. I was able to submit a claim online in less than 10 minutes, get it approved, and was assured it would ship overnight. Sure enough I received shipping and tracking information later that day, and received the phone next day. The trickiest part was just setting up the phone, but the Asurion customer service team was extremely helpful. I would never have thought that a claim could be completed so quickly, and very thankful that I did purchase the insurance.

I used my insurance for the first time in 27 years. Great experience. Easy to follow instructions. Quick & simple process. I loved the follow up emails with step by step instructions. Wish my deductible was smaller but don't we all. It would really be nice if there was some sort of reward system for non usage.

The replacement came quick and they made it very easy to set up the new device! They scheduled a time with me after I got the new device for a technology expert to help me with the set-up and transfer of data and settings to the new phone. It was a pleasure doing business with them!

I had to use Asurion twice in a very short period of time. The agents at Asurion were very helpful. I was sent my replacement phone very quickly. Setup was easy and so was the transition of phones. The few times that we have had to use Asurion the process was easy and quick. We always get the insurance on our cell phones.

Asurion was easy to use, quick, and timely. The fact that you can get your device the next day is great. I especially like being able to track where the device is and when it was delivered. The Verizon tech specialist was professional and helpful with set up of the new device. All of my apps were restored and I love my new device!

The broken phone was replaced promptly and efficiently. However, only gave 4 stars because getting through to a customer service representative was tedious and time consuming. I would really recommend that instead of bouncing from one automated message to the next, or trying to talk via e-chat that doesn't work, customers have the option of speaking to a live person directly.

Everything was fast and convenient. I enjoyed how easy the entire process was. I received many helpful emails along the way and was reminded to disable the “find my phone” feature in order to avoid any additional charges. Without them, I probably would have forgotten. Thank you for all of your help.

Very good customer service. No long phone waits. Got my new phone within 24 hours. Was very pleased with the service I received. I would recommend Asurion to everyone. I can’t believe I called in my claim at 9pm and received my phone the next day. They went way and beyond for me. Happy happy.

The whole process was smooth and timely, without a snag, from the initial phone call to the next day delivery. You even have set up support, but my husband knows how to do that! Now I have a new phone, if only I could stop dropping it!

I had a great experience with Asurion. I dropped my phone and it got run over and could no longer be used and Asurion replaced it for me. I got my new phone the very next day and they answered all my questions. It was a smooth and easy experience.

I was treated very courteously. The person I talked to handled my case very efficiently. My phone arrived quickly as promised. When I called in to get help setting it up it was done very easily. My overall experience with Asurion was very good. I have no complaints.

Was very glad your company worked with me in a timely manner which was most important to me that I received my phone as soon as possible and that it worked well. I was very happy with the service. Thank you very much for working with me to get my new phone as quick as possible.

We’ve used Asurion several times and they are great. Great, consistent and efficient service. The instructions are clear and easy to follow. Delivery arrives on time. Online interface is easy to use. I would highly recommend them. Well worth the money with 2 teen users. Thanks for providing such good service.

I received excellent service and a very speedy and smooth transaction. My replacement device was received as it promised and the supplies that I needed to return my damaged device was included in the shipment which made it very easy and convenient for me to promptly send it back. I am very pleased with the very timely service that was provided.

Prompt, friendly and efficient service. Instructions were easy to follow and easy to complete. Phone was sent immediately and in excellent order. Set up was a breeze. I have been using Asurion for a number of years. Questions were accurately answered. Glad I have Asurion. I would highly recommend them.

I had fallen in water chasing a cow and had my phone in my pocket so it got wet, it went blank and started vibrating. Would not do anything so I called Saturday morning and reported what had happen, they didn't have my phone but sent another one. I had a new phone the next Monday.

I shipped to Asurion a perfectly functioning new original iPhone 8 with a cracked screen, made me pay $169 for it and they sent me a replacement phone that makes eerie noises and constantly shuts off, clearly a refurbished or non-original iPhone 8. It got to a point where the phone doesn't turn on anymore. I tried to get a replacement for the replacement, but it's "abuse of service". Now I'm stuck with a defective iPhone 8 that doesn't turn on anymore, and that I'm still paying off to Verizon. I'm also still paying a monthly service to Asurion, although I'm not sure what for. I asked them what I'm getting for paying the monthly fee if they're not providing any new devices to me at this point, they said it's my choice to continue paying.

My son lost his brand new iPhone 8, ugh!! The AppleCare insurance that we had covers everything EXCEPT loss and theft, of course!! After contacting Asurion we had our brand new replacement (exact same phone as the lost one) in just a few days. Well worth the cost of the extra insurance. Thank you Asurion!!

Lost my phone while traveling overseas. The assistance I received was one of the best I have experienced! My replacement phone arrived the day I arrived home (could not be sent overseas due to my travel schedule) and Asurion assisted in restoring all my numbers and data. This is the first time I have ever carried insurance, and this experience sold me on this carrier. A+.

My only difficulty was with initially getting the claim started. I chose the wrong category and had to call and then restart the claim. After that, everything went very well. We filled in the affidavit, I was able to scan and submit the paperwork. We then received the replacement phone for my son very quickly. We were pleased with the process.

Loved this experience. It was my son's phone that was damaged and the person we talked to did giggle a little with us over how the damage happen but was very nice and concerned that my son was also ok. (He fell UP a flight of stairs.) The phone was here when it was said to be and the Asurion person walked my son through the process. Made him feel like a big kid yea know.

Although initially, I received a defective replacement device, Asurion was also quick to replace it once I reported it. Asurion exceeded my expectation by providing me with a working device, not charging me further deductible, shipping both the return of the defective device and the replacement at no cost to me and I received both the first as well as the replacement device the very next business day as promised.

In May of 2017 Samsung issued a long list of service bulletins for refrigerators with defective ice-makers. I owned one of these refrigerators, and complained to Asurion (appliance extended warranty) that my ice-maker constantly froze up with large blocks of ice due to leaks, preventing the ice from dropping into the tray, and that I had to manually defrost the ice-maker. They sent out a Tech from Mid-Service America, not once, but 3 times. On the third visit, they claimed they would void the warranty and not fix the unit because I had defrosted it and caused damage. In addition, their customer service was horrible. Nobody ever followed up on any of the service calls, I always had to call and ask what the status was.

Had a part, so replaced phone, that phone came scratched so replaced that too. Awesome service. Would definitely recommend to friends and family to get the insurance on your phone. Positive follow through.

The website was a little buggy, and did not take me step by step. But once I figured out the documents it was after I used the search bar to find them, and was able to complete my claim. The rest of the process was fast and easy. The new device showed up within a few days. And I was able to send the broken device back with the prepaid envelope they provided.

I was so glad that I had put insurance on my device. It was ran over and wasn't in working condition and it was replaced and I was back on the map within a couple of days from the accident happening. I would recommend Asurion to any of my friends.

I had a very positive experience. The new device was sent out quickly and received within two days. I was completely satisfied with the service. When dealing with Asurion they have been very responsive and easy to deal with. I would highly recommend Asurion to friends when looking for cellphone insurance.

Buyer beware. No accountability with this company whatsoever. They require payment and reviews of their company upfront. They send you to only one of two locations available for repair on a Verizon phone that you have been paying insurance on for years. They lied about their requirements. On hold (yes 2 hrs and twenty minutes). I'm an idiot. They literally are the most unprofessional and unethical company I have encountered in 60 plus years. Verizon has had numerous complaints... I will never take insurance again as it appears it is quite useless. I will tell anyone who will listen. I will post everywhere. I will hold them accountable.

It came to my house when it was supposed to do the next day. In great shape, works great and everybody would be happy with it. Thank you. It’s well worth the money for paying the insurance on the telephone. It's quite an investment and should be protected against breakage.

While on a family vacation at Grand Lake in Oklahoma, I was in the process of tying up our pontoon boat to the dock and in the process kneeled down and my iPhone 8 came out of the belt clip holder for the phone. It took one bounce and in the lake it went. Since we had the insurance on the phone, it only took a telephone call and a few days to secure a new phone. I don't always buy this type protection but am happy that I did this time.

The Verizon salesman discouraged me from submitting a claim for a new phone via Asurion insurance. I bit and "purchased" an $800 phone from him :(. Three days later I contacted Asurion. I received a replacement phone the next day. The tech that helped me activate my phone was SO patient with me! I returned my water-ruined phone in the envelope provided by Asurion. I will never have a phone without Asurion insurance!

I like the plan being able to do everything online. The affidavit, sending my personal info on behalf of the company is why I gave a 3 star. That should not be a requirement as our company has been with AT&T and Verizon for many years with very few claims. AT&T does not require the affidavit.

Fast, friendly, and dependable service. I Wish they had been able to fix the shattered screen for $50 instead of having to replace the whole phone for $199 copay. But it is still better than paying for a whole new phone.

The people at Verizon helped fill out form and place the request. Asurion had the new phone to me the next day. The people at Verizon were excellent in helping me with the new phone. Pleased with both Asurion and Verizon in this matter. Will make sure any phone I have will be insured.

It took me a week to receive a replacement. The screen was cracked but the phone worked in my vehicle THROUGH my vehicle. I was told it was repairable. I drove the next day to the appointed repair center and was told “that part I don’t have until Tuesday, THEY should have told you”. So I call and set up an appointment for the tech to come to my house (another day). Tech shows up and says “That phone is not repairable and today is Friday they are closed now and closed for the weekend”, so I go online to try and buy a replacement and they tell me they are no longer carrying my phone and the screen is light gray (when something is not an option) so I could not even proceed.

Fairly simple to get a warranty replacement for my son's phone. Did the whole process online. Phone was there the next day on Saturday even. Quick switch once it was received. Very painless. Thank you.

Timely. Great replacements. Service was easy to use and helpful. Online service was easy to locate, use and process the claim. Customer service was always friendly, professional and extremely helpful when I was asking question. I will continue to use his service. I would highly recommend my friends, family and anyone who is looking for a reliable service.

My daughter broke her tablet, and I had to file a claim with our insurance on Verizon. My replacement tablet arrived quickly, and the whole process was very easy to complete. The activation and set up after we received it was also easy. I am very happy with my experience with Asurion. Thank you!

Your service center operators were courteous, knowledgeable & offered good service that proved to be fast & efficient, delivered on time & everything works. What more could I ask for. I have every reason to keep my Asurion coverage going & recommend it to friends & family. Thank you so much.

The process was quick and easy. We had our replacement phone the very next day. The customer service was great when I called and we had no issues understanding the guidelines to return our device. The only downside there is, is the cost to replace our device. This was our very first time using this service.

I've had many phones that needed repairs during the years and we always bought the extended part through Asurion. They are professional, dedicated, never filed online but always called. Our phones were replaced and only once did one not last. Called and overnight a new one due to owner is a ff and can't be without service. He received his phone actually the next morning. I would recommend this company to all I deal with. Thank you to all who have dealt with my families and a job well done.

Service was fast accurate and painless. My phone was broken and I am lost without my phone. Online process was easy phone arrived next day I loaded the sim card followed the prompts back and running in 10 mins. I placed broken phone in provided envelope and returned it back to Asurion. I received a email when the broken phone arrived back at Asurion. Thanks, keep up good work.

I broke my iPad Pro 10.5. Submitted a claim through Asurion and paid the $200.00 deductible. They sent me an iPad Pro 12.9, which does not fit my Keyboard. I called them and explained what had happened. So they immediately sent me another iPad. Opened the box only to find they had sent ANOTHER 12.9, not my 10.5. A month has gone by and now they want another $200 to send out an 10.5. They told me their system says they sent a 10.5 both times, even though the Model number is for a 12.9. Now they want me to go purchase my own 10.5 and send them the bill for reimbursement. Sorry, I don't trust them enough to reimburse me after all the reviews I've read. I gave them the model number of the ones they sent. They told me that if I order another 10.5, they are just going to send a 12.9 because that is what shows up in their system as a 10.5. Completely inept service.

The phone arrived within a couple days of reporting the problem & my granddaughter hasn’t missed a beat of doing all she does with her phone. Well worth the fees for the coverage. This is the second phone that’s had to be replaced... an iPhone 6 & now an iPhone 6s.

It was quick and convenient. The case was just a standard leather which is OK tho but might be good to have cases without a clip that are just for protection. Also I did not get headphones with my replacement which were gone with my phone, but otherwise good experience!

My son and I drive to Ohio from Louisiana to visit my parents. He was so excited to see his grandma he jumped out of my Jeep to high her we didn't notice that his phone had dropped out if his pocket. I went to turn my Jeep around to unload our stuff and I ran over his phone. I called and his phone was replaced the next day! Thank you so much for making it simple. We had to pay a deductible and that's all.

Requested screen repair. Tech came to my home and repaired the cracked screen. The main reason for my dissatisfaction is that the tech could not get my phone screen to turn on after the repair. He apologized and left. Leaving me to figure it out. He should have contacted someone and expedited the process before leaving my home.

I had a very good experience, thank you for your help. I received good customer service. Everything was explained very well to me. Phone was received the next day. Called for help connecting my new phone and all went well. Only problem was I lost some of my contacts. I was able to retrieve most from the cloud.

Asurion took my money for my insurance policy. But they won’t give me a phone that works when I have a claim. They took my deductible. But they give me nothing in return but a broken phone. This company robbed me.

Very easy claim and VERY quick response with a new phone. I highly recommend Asurion! It was very reassuring to have the new phone by essentially the next day. The process to save previous information was straightforward and we were able to do so without their assistance which was a nice touch to offer. Again, very pleased!!!

Received the phone, after waiting for it on back order. It took almost a week for you to get the phone to ship. Once it shipped, it was received quickly. The phone is working fine. Thank you for keeping me informed during the process.

I love Asurion. Life time fan. I have used this insurance on numerous occasions and each time it proves streamlined and easy. I would suggest downloading smart transfer as an appropriate app to make files and photos easier to transfer on phones, tablets etc... I usually end up c as long my carrier for assistance because they help me transfer old data to new device. Thank you.

My experience was a good one. Very friendly customer service and I got my son new phone next day as promised. I had no issues at all from the moment I called Verizon and they gave me the # to call up until the time I received the phone. Again it was a very easy process.

It was very quick, I got a replacement phone the next day! They were very kind and easy to work with! It was very simple to set up my replacement phone and it works a lot better than my old one! It was also a very fair price, very happy with everything!

My claim was submit online. Received you and the glass was sent out asap. The glass was received within a few day. I had glass to return only photos as to the shape my photo was in. It had been run over by a car, So relieved that my claim was honored and so fast. Thank you. Glad that I had you.

Friendly and quick service. Had the replacement phone the next day. There was no hassle with filing the claim or sending the phone back. I am very happy with the service and it's worth the money if you have kids with phones. Kids tend to be rough on phones and this is cheaper than buying them a new phone every time they break one.

One day I suddenly crack the screen on my phone causing it to glitch and flash lights constantly causing it difficult to use. I was able to get a hold of an Asurion Agent right away and they helped me through the process and what needed to be done to receive a new phone. After I was approved for a new one it only took 24 hours for my phone to get here. I was very impressed with the help and efficiency I was provided with!

My iPhone fell into a lake while on vacation and I had to get a new one. The process to replace my iPhone was easy, fast and straightforward. Happy with the service. The Asurion agent answered all my questions and replied quickly my emails. I’ll recommend Asurion to all my friends.

The process to replace my phone was easy and I received my phone the next day! No trouble or explaining. I am so glad I had this coverage. No down time, literally next day service!! Received brand new in the box phone for a great co-pay. I would recommend this to anyone who needs to have a phone replaced quickly. It was awesome!!!

When I bought the protection plan for my Apple Watch I was told it was for 4 years, if I break my watch then I send it in and it will be fixed and sent back still covered. I crack my watch and send it in for repairs. A month later I was told that it can’t be repaired and I will be receiving a check. How can they spend a full month not fixing a cracked watch? If they can’t fix a cracked watch I don’t believe they can fix anything. So after I got my check I called and made sure that all I would need to do is go get a new watch and move over my protection plan, however once I bought my new watch and called to do so I was told it can’t be done. Instead I was told that I was unprotected now and that I should have read the fine print that once I cashed that check my contract is terminated. I expected better service considering I bought this protection plan from the base exchange. This is a shady read the fine print or go ** yourself protection plan. Complete scam.

A-M-A-Z-I-N-G!!! Beyond exceptional. Truly thankful for a company that works in fulfilling your needs when you really need them. My daughter's phone (and only source for communication) was stolen and she's 1000's of miles away in school. Boom, new phone. Boyfriend recently broke the screen on his new tablet using it in his fire bulldozer on the fire line. Boom, new tablet in a matter of hours, okay a day, which I will be taking to him tonight so he can get it up and running and back on his land map app for use during the fire. Thank you so much!

I purchased my phone in June. This is a brand new iPhone 8 Plus and unfortunately the screen was cracked. I was advised that I had no choice but to mail in my still working phone so the screen could be replaced. Now without a phone I did as I was asked. I had to reset my entire phone and turn of my Find My iPhone feature as they would not work on it if it was not turned off. Lo and behold I get an email message indicating that they would not work on my phone because it was they were not able to repair it. Nothing else was said as to why it was not repairable although the phone was still working when it left my possession. I called the next morning, spoke to someone who could not tell me why. She said there were notes saying what happened and told me to call back after 7 am. I called back, spoke with someone who then informs me that it was broken on their end when trying to fix the screen.

Recently I have lost my mobile and claim for it and I pay $225 for deductible. I have received it in next day shipping. But after 2 days I have found my lost mobile. So I have contact them to cancel this claim and unbar my lost mobile so I can use it and return them their device. But they telling me that I need to return their device first and when they received it they will unbar my mobile. I tell them I don't have any other device to use, but they don't listen to me and say, "It's not our problem." I tell them I can put more security deposit for unbarring my lost phone but they said, "We can't unbar lost device" until not received their device. So what is the meaning of this insurance if they not understand customers situation. Please don't buy any insurance. I had paid $13 every month as premium with $225 as deductible.

Daughter's phone was stolen. Went to Verizon store to see how to proceed. Fortunately, we had coverage on her phone. The claim process was very easy. We paid the deductible online at the Verizon store and within a couple of business days my daughter received a brand new phone... mailed right to our front door! Had her current phone not been available, Asurion would have sent her an upgraded model.

Thanks for the quick response! The only hassle was the form needed to be printed, signed and then a picture had to be taken to get a new phone. We were out of town and not near a printer... It would have been nice to be able to do that portion digitally.

My phone was delivered to my house the next day. So convenient and efficient. I needed my phone replaced due to a cracked screen and damage to the picture of the phone below the glass and I basically got a new phone. I will definitely continue to use Asurion. I’m a firefighter and paramedic, so it’s easy to mess up a phone while at work. This made it super easy and quick to replace my phone.

Quick and responsive. Not a difficult process. Back in service within a day. Every time frame and delivery was met taking a situation that was unfortunate and putting me back on track with my business but most importantly my family - didn't think I was that dependant but with kids and elderly family I was mistaken! Thanks Asurion.

It was awesome to be able to replace my son's phone so quickly and at a reduce price. Phones are so expensive it just made sense to buy the protection plan, especially with teenagers. My son had its phone stolen from school and I didn't have this protection plan, I learned a very expensive lesson.

The person I spoke with on the phone at Asurion was helpful and efficient and the new phone was sent out to me and arrived the next day. There was no hassle involved. It was surprisingly simple. They provided the coverage that they promised to provide. Thank you very much!

Although we were a little confused about the claim process, when we were dealing with the online customer service, we were told the phone had no air time. It was not explained to us what this meant, and I felt the customer service agent was brusk, unnecessarily, we had a damaged, and insured brand new phone. The claim ended successfully because we received a new phone the next day, once a trip to Verizon was involved.

My phone needed to be replaced after it accidentally fell from my pocket. I went to a Verizon store and a replacement was received the very next day. It was a very easy and convenient transition and everything was explained each step of the way, from syncing the phone to removing the SIM card and returning the old phone.

We are very pleased with the entire process. The claim was handled quickly and accurately. Filing the claim was a simple process. The new phone works well. Again, we are very pleased with the entire process. We are glad we had this insurance. This is definitely worth a good review.

You guys made this whole ordeal magnitudes worse than it needed to be. While filling out the form you guys stated you don't ship to any PO box nor military bases. Well guess what. I'm military, on a station, and use a PO box. So instead of being able to receive my phone promptly I had to send it to my mother and have her send it to me.

Broke my phone, using my Telus Device care to get a new one. I tried to do the online claim but needed to change my address, it gives an update my address option but kept telling me the address was invalid. I called in and waited on hold for help, the gentleman told me I can't update my address online (then why did it give me the option?) but that he would update it for me... I repeated the address to him about 3 times to ensure he had it correct. Fast forward to me getting a shipment confirmation with the wrong city and the wrong postal code listed on the address. So I called in again, the lady said she would fix my address, which she then repeated back to me after I told her a few times what the correct one was and she STILL had it wrong... HOW?

I couldn't go to the repair shop closest to my home. I had to drive 11 miles away. There is the same store 3 miles from my home but couldn't go there. Also Verizon misinformed me about going to the repair shop first and directed me to the closest shop. But returning the one that was replaced went super well.

No problems at all from start to finish. The lady who walked me through over the phone all my set up of the new unit was outstanding and I appreciate her patience with me while I was doing it. I was worried about transferring all my data but she did an excellent job dealing with me. Response time was adequate. Made claim on Friday and received phone on Monday.

AWESOME, WITHOUT QUESTION, FAST, SIMPLE. The service is worth every penny and peace of mind. Phones are so expensive now. This service is a must. I have had to use it a few times over the years and it has gotten easier and quicker. The service is great use it...

The Asurion agents were extremely nice, helpful and professional. They had a lot of patience and took their time to ensure my needs were met. Having my phone replaced was handled very efficiently. I am very pleased with the way Asurion handles my claim. I will certainly recommend them to others.

My phone went haywire. The screen was not visible anymore. All my buddies were going crazy in my phone, I called right away to see what I could do. I was attended, properly advised on a how to begin my claim. My phone arrived as they said it would come. I got a charger phone and everything was able to get back to business within 24 hours. Easy, smooth and very helpful. Thank you.

This was by far worst service ever! My tv went out and would not turn on suddenly. After 4 days Walmart sent someone to repair the tv, they replaced the power board and the very next day it blew out again. 2 weeks later the repair center comes back out to replace it a second time and in moving my tv he popped my screen and caused more damage but saying we did it even though the tv sat in the same spot and was not touched. I am getting nothing but the runaround and Walmart saying it is now not covered and there is nothing they can do about it.

The replacement came next day and was great. It is kinda a problem on the internet to not be able to continue with the claim if you can’t get the “find my phone” turned off. I ended up having to call in and complete the claim. But it was easy :)