Asurion Reviews

Phone fell out of pocket when getting in car. Backed over it... got replacement in less than 24 hrs. It works great and all data transferred. Wouldn't be without Asurion. I've had it forever since Verizon started offering it. Thanks Asurion!

Our claim request was handled quickly and competently; and my wife's concerns were quickly addressed regarding the theft of a brand new phone and its replacement. The initial replacement iPhone was refurbished, it was quickly replaced with a new phone. Our tech support agent was very helpful with getting my wife's new phone activated. We are confident about recommending to a friend that they should include Asurion's insurance when purchasing a new phone.

Very dissatisfied with replacement phone quality. Company should be more clear that you receive a previously owned phone. My replacement is faulty and now I have to get another replacement which is also pre owned. Not a pleasing task to switch everything from one phone to another twice in one week! After paying monthly and a replacement fee total of 250 I would have not got this insurance as the cost would have got me a new phone. Will not recommend Asurion or use again!

Daughter cracked her screen riding her bicycle to dance when it fell out of her pocket and broke the screen landing in a mud puddle. Replacement phone sent right away. Great service. No issues. Deductible a little high though only thing I would change. I do pay for service to protect all my devices so it does get expensive to have to pay such a high deductible also.

I appreciate the prompt and professional service I received. The customer service representative was great, and the phone was next day delivery! I did not know what to expect, and I was pleasantly surprised. I'm glad I haven't had to use this service before, but now I know if I do, it will be a breeze! Thank you so much!

Great job to help me for replacing my lost iPhone. My daughter called to your office to help me to order my replacement phone. It was done very smoothly. The only problem I had was that UPS did not follow their scheduled time. Your package was delivered to my home at 9:00 pm instead of 2:30 - 6:00 pm. Thank you.

Very good, prompt and courteous service. Daughter had a new phone the next day after dropping it in a "pool" of water. Asurion is expensive and I would not buy it if I didn't have 3 offspring with phones on my account.

Asurion is always quick and easy to work with. I received my new phone within a few days, delivered directly to my office address, and the setup was easy. Asurion's customer service representatives are very responsive and kind. I've yet to have a bad experience with the company.

I received a replacement phone in one business day. The return of damaged phone was very easy. Setup of the new phone was clear and simple. My cost was almost nothing. I was worried I would be without a phone for a few days and that it would be impossible to have a new one working like my previous one. But everything went smoothly and I was greatly relieved.

Asurion was very helpful in getting me a new phone to me. The only issue I had was I had to go without a phone for 4 days due to what I am guessing is a issue with the delivery company and them not making deliveries on the weekends. When I filed my claim the operator said I should get it the next day, which I did not, when I checked the tracking on it it showed it would be delivered on Saturday, which it was not. It was not until Monday when I received my replacement phone.

The tech was very nice! We had a slight issue with my rear camera not working through the camera app after my screen was repaired. It did work through Instagram, Snapchat and Facebook. Because of this dilemma, Asurion sent me a new device within 24 hours! I’ve had no issues with the new device and want to thank Asurion for being polite, prompt, and just all around awesome.

Very good customer service. The representative to whom I spoke was friendly and professional. The replacement unit was in excellent shape, and it was easy to track my return. The S8+ is beautiful but somewhat fragile, so it's worth it to me to have this coverage.

Telephone was delivered to my home address as requested. Because I made the claim on a Friday the delivery wasn't until Tuesday. Don't recall if this was a Holiday weekend. SIM card and correct phone charger were included. Return envelope with return address & label was very helpful which allowed me to return damaged phone. Thank You

Asurion always does a great job fulfilling claims. I had no problems filing my claim for a lost phone. It was easy to order a replacement online. The same model was available and my replacement came quickly and it was very easy to activate service. I will absolutely sign up for the Asurion insurance again in the future.

The customer care person was professional, friendly, and informative about the insurance and process. They were able to answer any question I had regarding my claim. Thank you, it was a pleasure working with your team.

Phone arrived in a timely fashion. I did not choose to use the assistance offered and my daughter helped me set up my new phone. My cloud was full and I did not have time to clean up my data to appropriately use the cloud.

Great service. They took care of my phone's issue twice. I would recommend all to use it. Customer service was great, it was quick and easy. They mailed me new or refurbished phone which is working fine. I will continue using this service. Thank you Verizon and Asurion for providing this sort of service.

The process was very simple and I'm so happy with the service they provided. The new phone I was sent arrived in a very timely manner. It is is the same model that I had, which makes things easy. In addition, my new phone has a one year guarantee. Thank you for the great service, Asurion!

Using the online claiming form was extremely easy. The delivery method in which they shipped my phone was very efficient and I was able to have the phone shipped to my place of work so that signature upon arrival is guaranteed. The replacement product sent to me is outstanding and performs all the function of the original product.

Sent phone in for repair of cracked screen. After obtaining two local quotes for repair from qualified techs, phone was fully functional when it was sent. Company then claimed phone screen wasn't repairable and said replacement was only option at a much higher deductible and profit to them. Company then removed my SIM card from the phone so it could not be reactivated and returned phone. Couldn't explain why they stole the SIM, refused to replace it and insisted phone replacement was only option. Verizon can not explain why they stole the SIM either.

My daughter's phone was discontinued but was replaced with a newer phone. The tech that called to help set up the new phone helped us around every problem that we round into. We were having a few problems but she was able to work with us to get them resolved.

The person that was on the phone with us was great. The person was of great help for the lost phone and made sure that we would receive the replacement asap. Service was great and prompted. I would refer or advice family members to have insurance with Asurion. It does pay to have the insurance for cell phones especially an iPhone. Thank you.

On October 1 I contacted Asurion via chat that my phone never arrived. The agent that assisted never said anything about me having to give them a call to complete my claim for them to resend me another phone. I received an email that I can resume my claim online the same day and again the next day. I clicked on the link in the email and submitted the requested information only for it to take me to my original claim in early September.

Service was fast and easy staff very courteous. The only concern was that we could not get the exact same type of tablet so now I have to find a cover for it even now I paid for the one that I returned, but still really like the size and quality. Thank you!

The phone arrived in one piece and I was able to get in-person support at a local Verizon store. The Verizon tech was able to set up the new phone and successfully transfer texts and photos. In the past texts were not transferred and another time photos were not transferred, so it was a good thing that this time both were successfully transferred.

Buyer beware. I have been paying for this insurance for years now to the tune of $9/month, not including the other 2 phones that I am also paying $9/month. I just called to see about getting my screen fixed, they told me that "I am not eligible"... "Not eligible?" I said. Nope they can only send me a replacement phone at the cost of $150! Not the $50 screen repair. They said that there is probably not a screen and/or technician in my area. Really??? I live 22 miles outside of NYC and they don't have one or both of those things. Very disappointing. Of course I can't go to an Apple authorizing dealer and have them fix it. Really very annoying and the staff are outright rude. Will be canceling this insurance.

Phone replaced very quickly without any trouble or undue hurdles. We were pleased with the service level provided by the team at Asurion and would sign up for the coverage again without any hesitation about the product or Asurion itself, which offers the product for us to cover the equipment.

Those I spoke with on the phone were very helpful in guiding me through the insurance reporting process. My new phone arrived quickly and was easy to set up. Extremely patient and kind staff. Online option for making a claim/reporting a lost phone was also easy to use and straightforward.

The process to replace a broken phone is so easy with the insurance plan. Unfortunately our company has had to use it more than once and would HIGHLY recommend Asurion to everyone! Just go online to open the claim and it's easy to flow thru the questions. Asurion's follow up is great, even when the particular replacement is on backorder. Always kept informed on the progression of the claim.

Fast and easy replacement. Was a little surprised at the cost. I had been told it was 50.00 to replace a phone with the insurance. Other than the cost everything else was positive. The process was easy and hassle free.

This was the best experience I have had with a broken phone. It was quick and easy to put in a claim. The replacement phone came when promised. It was easy to return the broken phone. The techs answering the my call were helpful and knowledgeable. Thank you for an easy, painless transaction.

After about 5 days without a working phone, my model was discontinued. I talked to a rep who provided me with another phone similar to mine in stock and took care of me right away. I’m satisfied with the new phone and am glad the problem was solved. In retrospect it would have been better if the wait time was shorter.

The process was tedious with all the faxing and waiting. I had to wait for email in order to know if phone would be approved. Policy needs to be better. Less stressful. And why is payment now required upfront as opposed to being billed?? Too many new changes so customer service is not up to par. I could go on but for what. Have a good night.

MY Vizio tv had lines on the screen but was working, sent it back to them. They literally damaged/cracked the screen and sent it back to me saying they cannot fix/replace it as it has physical damage. Does not worth argument was them on the phone so I threw the tv in trash; they will do anything just to save $.

My experience with Asurion was excellent. My claim was handled quickly and efficiently. Tech support was great. As with their help, it was abundantly clear that the person on the other end of the phone knew what they were doing. I got my equipment set up and back online. They did a great job.

Replaced phone. It was quick and easy. I am glad I was insured. A great company I would recommend this to every one that has an note or greater phone.Thanks to you all for getting me back up and online.

The man on the line was so helpful and polite while working on my with me. The sweet man that helped me always came back on the like to tell me the hold would be a few more minutes. Always let me know what was happening and that he was working as quickly as possible. Very kind.

Very satisfied with the handling of my claim. They couldn't fix the initial problem and contacted me immediately and rectified the problem with a new phone. I would definitely recommend Asurion to all my friends and family. The representative was very attentive and listened to my problem and gave me the options available to me.

Asurion is money well-invested! With our family owning cell phones and other electronic devices, a program like this is well worth the money as accidents happen and replacements needed. I’ve made many calls to Asurian over the years and can’t think of one time when they weren’t friendly, responsive and able to offer the best solution possible. Thank you for always maintaining the highest standards in customer service and professionalism!!

Everything worked out well! Phone was dropped and wouldn’t work. Insurance replaced within 24 hours! Mailed back old phone, removed find my iPhone with directions provided using Home computer. New phone works well.

My new phone arrived the very next day after I dropped the phone I had. The activation was so so - I had to call Verizon to get it activated. But so happy I didn't have a long delay in receiving my replacement phone. There is not much more I can say - I am glad I paid to have insurance, it made getting the replacement not overpriced and it got to me fast.

The service is great and the assistance in startup on the new device was great. I just wish the "second" requested envelop for the return device would or should have been larger, it is a tablet and not a phone. I provided the return envelop rather than the one/two provided. Still a great support service.

I appreciated the Asurion helpdesk forwarding me to the Apple helpdesk to assist getting my old device removed from my account. We were successful. It was removed from my account, i.e. "Find My iPhone" was turned off. However, roughly three days later I received the Asurion warning email stating I would be charged $500 for the "Find My iPhone" the feature "still active" on my returned device. I had to call Asurion and send an email confirming the issue was cleared. Please reconcile with Apple helpdesk systems, and update Asurion systems, more rapidly to preclude these type of "impending charges" warning auto-emails being sent to customers who are NOT at risk and have taken the appropriates steps to comply with Asurion return policies.

I am very pleased with not having to purchase a new phone and how quickly I received my replacement. The process takes a while submitting and taking pictures of my identification is alittle bit of a pain. I let my teenage daughter call and handle the whole process for me.

First, it took more than 24 hours to get the FIRST replacement which worked okay for a day. Then the screen jumped from place to place by itself and was unusable. The SECOND phone came within 24 hours of the SECOND claim but I shouldn't have needed a second phone. Quality control on the refurbished phones is awful! Not only did I have to wait for a second replacement but the set-up process takes hours and I shouldn't have had to do it twice!

Couldn't fix screen so sent new phone at same cost. Customer service went above and beyond to assist w transfer. I don't remember the female rep but she was incredible. Stayed on the phone at length several times to help my daughter so she didn't lose her pictures, contacts etc. Please let her know I really appreciate her!!!

I had a very pleasant, fun conversation with the consultant who handled my claim, who cared about my situation and was patient and precise with her instructions. I received the phone in great time, I ordered it in the evening and received it on the morning of the following day. I would recommend this process to anyone. Thank you so much for this wonderful experience!

Device was lost and unable to locate over Memorial Day weekend. Claim process was simple and replacement device delivered next business day. While the premium seldom seems worth it, when replacing a several hundred-dollar device, this coverage is nice; especially since the lost device was already paid for. Much better than signing up for another 2-year payment plan on a new phone.

My phone had a cracked screen, then sustained water damage and no longer worked. I submitted my online claim at about 6pm, and still had a replacement the following day by 4pm. I was very impressed with the speed at which my replacement arrived. The deductible is reasonable as well. Excellent customer service!

Have paid $429 in monthly premiums, and an additional $89 for the deductible. My IP6 broke, I filed a claim. They sent me a refurbished one, that in 40 minutes of being on was too hot to even hold. I called. They made it right, sending me out a brand new IP6S. Upon activating it, it drops calls and randomly closes and locks. Thinking it is a software issue, I call Verizon. Troubleshoot, won't fix, with her still on the line, we head to Asurion. Who transfers both of us back to Verizon Tech. To summarize here, at the end of a one hour and 47 minute call, I am told by the Asurion rep that since "none of the phones they send me are acceptable to me" I can go buy a 6S or 7 at full retail, fax them my receipt, and they will issue me a refund check.

Very satisfied with timely service. The entire process was very easy & I am very satisfied. I carry insurance for this purpose & I am very pleased with Asurion. I know the fee is a little high but you cannot buy a new phone for that cost. I will continue with my insurance plan.

I am livid! I filed a claim on a Samsung S6 after experiencing device malfunction for quite some time. I received a replace that was as crappy as the one that it was supposed to replace. I called and spoke with customer service and expressed my concern. The device is pretty much doing the same as the old phone. The customer service rep Breshay stated that they can get me another S6 out, when it should be obvious that, the S6 sucks! I asked to speak with a manager and she transferred me to Tracy with the Care Solutions Team.

My daughter's phone came quickly and with no issues. Easy process and was thankful I had this coverage. When I called to say I couldn't get my phone back within the 15 days due to being out of town, they were very understanding and said I had a few weeks longer.

I was pleased with the delivery of the new device, however, I was told that a replacement for the screen protector glass and the case would also be covered. I have not received anything about either of those. I try to protect my phone but those items have not been replaced.

Transaction was fast and easy. The gentleman I spoke to on the phone was absolutely great in helping set the new phone up. He was very kind and patient. The whole transaction was easier than I expected with the detailed step by step instructions, return envelopes, and customer service.

Great service. Would be 5 stars, but the first replacement phone they sent out the camera didn't work. I called back and they quickly sent out another phone that arrived the very next day. The ease and speed of the process was impressive.

Personnel was very polite and proficient in processing my claim. My 17 iPad was obsolete so it was replaced by the 2018 version. Received the iPad quickly as promised. Already had backed up and disabled Find my Phone. Called to activate and ensure all features were restored on the new device. Customer service personnel stayed on the phone with me until I was satisfied that all setting and apps were the same as the old. Everyone was awesome. Would highly recommend obtaining the coverage and replace your device if damaged or lost.

I've been trying for 2 months to get a replacement for my Samsung S8 Plus 68gb. I call every day to check if everything is fine and see if I'm going to get the phone I PAID FOR. They sent me the wrong device after I paid $260 and nothing. I'm stuck with a broken phone (I'm paying insurance for it for more than 1 year) and a wrong device. Every time I call THEY TREAT ME LIKE I WANT TO STEAL FROM THE COMPANY when I've been paying for a service I'M NOT GETTING.

I dropped my phone off of the boat right into the water on a holiday weekend! Went into Verizon the very next day and they showed me how easy it was to set up a claim online. I paid my deductible and had it waiting for me in the mail 2 days later! Super easy and great company. So glad I had Asurion when I needed it most.

I dropped my phone on a textured parking lot. It was in a flip case and it flipped, both the front and back cracked. I made the call and got my replacement (that was a model newer) the next day. Thanks for the prompt service! The service from the Effingham store was superior. Ashley was a tremendous help I'd recommend that store.

Would recommend your service... was very pleased with the service. When the phone got broken I was afraid I didn't have insurance. Real relief to find out that I did. I also made sure I had it on the new device. The new device would have cost 700.00. Instead just the 150.00 deductible.

My phone was stolen on Labor Day (a Monday), and Asurion had a newer phone on my porch by Wed. I had to go to the Verizon store to have all the features refreshed with my information and contacts, but I also could have done that over the phone with Asurion's assistance by phone. It cost $149 to Asurion, plus new screen protector and cushioned case at the Verizon store, but WAY cheaper than buying a new phone. Thanks so much, Asurion!

Called to file a claim on a stolen phone. I was always told after paying insurance for the past 3 years if something happened I would receive the same exact phone. When filing the claim I was told I couldn't get the exact phone because they don't carry or have the exact color of my phone. The representatives were rude and very unhelpful, careless attitude. I paid the 200.00 anyways to get the phone they decided they could send me because I had no choice, needed a phone. It was guaranteed to be here within 24 hours I was told. When I didn't receive it, I called and was told phone was lost with UPS and I had to find out with UPS what happened to it, not them!! Called back and talked to a manager who said the phone was never shipped out!!! Finally got the phone 2 days later. They do not stand by their promises or guarantees so beware!

Staff was extremely polite. Very pleased with everything. Had a bit of confusion at first but was able to rectify everything. Phone was shipped in a timely manner and they were able to ship to my sister's house for me since I wasn't home. Everything worked out as planned. Thank You.

Had my new phone delivered in the blink of an eye! That definitely calmed my nerves, because our devices make our lives go ‘round. The phone I received looked beautiful and was in tip-top shape. The representatives were so very pleasant and made me feel assured every step of the way. No complaints here! 5 out of 5 recommend.

I regret ever spending any money on this sorry excuse for a company. I have had nothing but ISSUES from the start. Took me forever to file my claim for my Apple Watch. After finally getting my replacement watch, I received a different color watch than what I had, and cheaper band than what I had. “We do not guarantee color” which is absurd considering YOU ARE PAYING FOR THE WATCH!!! And now I’m stuck with a color I do not want a a cheaper band than what I had on mine. And it’s refurbished?? I pay monthly for this insurance, plus a deductible. Will be contacting the better business bureau. Sorry but if I am paying over $100 for a replacement watch, that I also am paying monthly for I should at least receive the exact same watch I have.

Courteous, fast overnight replacement of my iPad Pro. Will definitely keep all my devices covered with Asurion protection. Called Asurion around 10 at night, and with their dedicated and friendly communication, my device arrived the next day and was a newer and more upscale model than I originally had. Thanks again for making me a satisfied customer.

Great, quick service and help was readily available. Got my phone replaced quickly and everyone was great to deal with. Very straightforward on how to get my new phone set up and anytime I called I did not have to wait a long time to get help. I would use again if needed and recommend to friends and family.

I was pleased to get a upgrades replacement for my phone, When my phone was not available anymore. It was a challenge to be without a phone, though, as I lost the phone just prior to Labor Day and had a longer wait for it to arrive because of the holiday.

My phone was stolen from my car and I appreciated how quickly I received my new phone through the insurance as it was a holiday weekend when it happened. When I received my new phone it was such a relief to be able to communicate once again with everyone I know.

I dropped my iPad which was in a hard case with keyboard and the screen cracked at the doctor's office September 5, 2018. I took it to the local Walmart warranty repair shop and they couldn't fix it, so Asurion sent me a mailer to send it to NY for repair. I mailed it out. After nearly a month of waiting, I call them and they said it was repaired and would be shipped in 2-3 days. That was on Friday September 28. On Wednesday October 3, they email me that the iPad can't be repaired. They are replacing my iPad Pro 128GB gold color with a 32GB grey color. But, they have the iPad Pro 128GB gold color I bought currently for sale at Walmart.com.

Called for service on $5000 Bad Boy mower. 1. First call says service person will call in 2 days. There was no phone call. Called Asurion. They state an appointment was made for that same day. Problem is the company they say they are making the appointment with is not making appointments because the owner is out for 6 weeks due to medical issues. Supervisor tells me the appointments are only tentative.

I purchased an iPhone 6 for $199 at a Walmart store in Redding, CA. The rep (Mike) sold me the "RPL 2 year replacement plan for an extra $59. Before I left the store I scanned and uploaded my receipt because one of the plan benefits is "don't worry about finding your receipt, we will store it for you". When my phone broke I went into the Walmart store in Santee, CA to get it replaced. The associate couldn't locate the "stored receipt". I tried again a couple days later and no luck. I also went online to Asurion to locate my receipt and file a claim. The only options Asurion provides to locate your account is to enter your phone number and receive a text verification. My phone doesn't work so I chose the only other option to chat.

I filed a claim and send in my phone. 3 weeks later I still don't have a replacement. You have to call and be transferred 3 times and stay on hold 30 min before talking to a human. Their website is worthless it just say claim in progress. They said there is a hold up and they can't tell me what it is. And they can't transfer me to anyone that can. I have called at least 30 times. Completely ridiculous to have to wait 3 weeks for a replacement. They claim the replacement will be delivered today but who knows. By the time you buy the insurance and pay the deductible and wait forever you might as well have not even bothered. Nobody I know wants to go 3 weeks without a phone. Never again will I buy this insurance. You should not either.

I have been fighting with this company for almost two weeks to have a reconditioned phone that they sent me less than 2 months ago replaced!!! I was sent this guaranteed (reconditioned) phone as a replacement for my son's phone which was damaged, but covered by warranty. I hesitated when they said it was reconditioned, but they guaranteed it for a full year. We had the phone less than 2 weeks and realized the battery was not holding a charge, so I called and was given the option to have a new phone sent or to have it repaired and be reimbursed.

I have an iPhone 6S Plus 64GB rose gold that I have given to a 16 year old that we took in when we found him living on the street. His situation was very sad as his mother got very ill and they lost their home so she went into a homeless shelter and being 16 he was not able to go with her. I happened to run into this kid looking for handouts to survive and it just so happened that my son went to school with him.

We contacted Asurion regarding a Samsung tablet that has a cracked screen. We were emailed that we can take a replacement and refurbished product, which was an RCA or Nextbook tablet. These are nowhere near comparable to a Samsung. These tablets are Black Friday special tablets; worth about $40-50. They believe our $150+ Samsung should be replaced with a REFURBISHED poor quality tablet. I'm dumbfounded by this company. Worst, when we attempt to contact them regarding this email... we get a runaround with workers who can't get our address or email correct. Terrible service, terrible customer service. I wish we had realized that Walmart protection plan was this company because they did this to us in the past with our phone. They protect you your product and then replacement with something that you would have never purchased yourself.

I just want confirmation that the FIND MY PHONE option was turned off on my old daughter's phone. We had some difficulty and were told that there would be a large fine if we could not shut it off. I worked with Apple for many weeks and want to know for sure that the issue is resolved. Please update me. Otherwise everything went well and the phone was returned. Thanks.

Hi. I bought pixel 2 xl 128 gig from Freedom Mobile 4 months ago. There is a speaker damage in my phone and I have the insurance from Asurion. They say they don’t have the pixel 2xl 128 gig and they will provide me Samsung Galaxy S9 plus 64gig instead. My Google pixel 2 xl is 30$ per month tab and Samsung Galaxy S9 plus is 20$ per month tab. And I have 20 months left to my contract. So if go with them I am paying 10$ per month extra for Samsung Galaxy S9 plus and the total comes to 200$ for 20 months. This is not fair as I already pay 250 deductible and now I am expected to pay another 200 dollars for a different phone which I don’t even want. Their service is ridiculous and holding for half hour I got hung up then I again call them, they said, "It’s your choice you want the phone or not."

We received exceptional service when making a claim. Our product arrived as we were told and in the expected condition. No issues with any of the services we asked for. The claim was easy to file with the company. Our product arrived within the limited range of time. Service was restored immediately upon activating the product as we had in the past. We would recommend this service without any concerns.

It took a little effort, but eventually Asurion did the right thing and we came to sensible resolution to my issue. Tasha at Asurioun worked with me and after some verification, resolved my issue. I am happy to change my review of Asurion and would be comfortable using and recommending them.

I've had years of good experience as far as my phone insurance is concerned. So I assumed it would carry over to appliance insurance. By the way if you buy from Home Depot or Walmart I wouldn't by the protection plan. It is Asurion. They told me it sounds like my compressor is out but sent me a technician from a company who is not certified in changing compressors. It's been 2 weeks and I'm still waiting for another company to come out, rediagnose it as a faulty compressor then order the compressor (which I was told is 2 weeks) then wait another two weeks to get an appointment.

The service has been excellent since I have been a Verizon Wireless customer. So many years ago I signed up with my carrier Verizon. Every time I had to utilize Asurion, my results and outcome were beyond what I could ask for. Asurion, thank you for the perfect customer service staff.

Service was quick and easy. The only reason for a 4-star rating is that I don't like the replacement phone that I received. I do understand however that my phone was older and that I really didn't have much choice... So I'll live with it until I'm able to renew.

The whole process was very easy. I ordered the phone at like 5:30 pm and received the phone the next day. Great fast turnaround. The mail-back process was also very easy. One suggestion I would make is to have the 14 day return a little longer. It was my son's phone and he doesn't live with me so it was very close to the 14 days by the time I returned it.

Asurion did a good job and getting me a replacement phone in a very short time. The only issue I have is the price of the deductible. We pay nearly $10 a month for insurance on our phones and rarely use it. Then when we do need to use the insurance we have to pay $149 deductible.

It was delivered as promised which was quick and convenient for me... Setting up my new phone was easy when dealing with the Asurion customer service rep. She was helpful and explained everything step by step and answered my question in a manner which I understood. I feel I got my money's worth from Asurion as far as being the insurance carrier for my phone.

I am very happy with the service I received. My phone was delivered quickly, and I had no problem transferring all of my information from one phone to the next. The support over the phone was very helpful too. The entire process was relatively easy. Thank you for making this as easy as possible, and with as few obstacles as needed.

Delivery was great. The phone I received has issues. I know it's reconditioned but I expected a phone that has no issues so soon. Not very happy with the phone considering I know it will not last the next 12 months. Some of the issues are: message icon appears intermittently; charge dies out; when inserting an emoji, the screen returns to the home screen and the text disappears. It's a lemon phone.

My iPhone was stolen at a busy department store. Needless to say, I was devastated. The care and speed with which Asurion replaced my stolen iPhone was amazing. All communications were clear and helpful. When the doorbell rang and the carrier handed me the package containing my new phone, I said, "You are 6 hours early!" That's how fast the service was!

My phone was severely damaged after it slipped out of my pocket and fell to the ground. I requested a replacement phone on a Friday evening and had it the next day, Saturday! Talk about fast service! It was much appreciated as I needed a phone for my upcoming vacation. Returning my damaged phone was a breeze. One of the best service experiences I've had in a while. Thanks Asurion!

Excellent service. Delivered as promised! Received new phone the next day. The new phone is working great. Thank you very much. I live on my phone for work and cannot work without it. Love Asurion! Worth every penny! The iPhone X is very expensive and without Asurion, I would not have been able to afford a new phone.

I was very impressed, with my entire experience. The amount of time, it took, to receive my replacement phone, was very fast. It only took, about 24 hours, to receive my replacement phone. I will definitely be using this again, to receive my replacement phone, in the future, if my current phone, needs to be replaced again.

Service was easy and Awesome! Thank you! My phone was ruined and the easy online app made my transaction smooth and lifesaving. The phone arrived quickly and I was able to continue and communicate with work and family. Thank you again! I will recommend your insurance and company to all my friends and family.

My Apple watch was stolen while I on a work trip and I ended up contacting Asurion about replacing the watch. After a long process (not Asurion’s fault) I finally got my new watch connected to my service plan. Thanks! I plan to continue to use Asurion’s services for as long as they’re offered by my service provider.

The customer service rep who me was excellent, very knowledgeable and kind. The replacement got to me more quickly than I could have dreamed. I am grateful and happy that we saved quite a lot of money not having to buy a new phone outright! I loved the replacement phone. It is nicer than my old one.

My husband lost his phone. It was replaced in a very timely and convenient manner. Unfortunately my husband passed away before we had a chance to activate the phone so I had to return it. I assume the phone was received because I haven't heard anything from Verizon. Thank you for making it easy to get a new phone when needed. Did everything on the website.

The phone was shipped as promised. The claim process was a little long. The representative never stated that I was to 1 step before my claim was to be completed so I had to wait an extra day for my claim to be processed & had to contact them again.

The lady named G sent me over a 100 miles round trip just to find out that I couldn’t get my replacement phone. The lady that helped me last was great! She is sending me out a new replacement phone with 32 gigabytes. I’m very pleased. Although I have had my share of problems with my phones, I still believe that Apple is the best phone to purchase, and Verizon is the best iPhone provider on the market!

Made claim on one day, had a new phone waiting in my when I got home from when I got home from work! Easy claim process and quick turnaround on delivery of the new unit. I was impressed. I wouldn't own a phone without this coverage and care! I would recommend this to anyone.

Don’t put phone in your lap while driving! I hopped out of my car and phone crashed on pavement! Second time I’ve had to use your services for same reason! Slow learner, I guess. Fortunately, you guys came through with the next day delivery again. No hassle which I appreciate since I already felt bad enough about being unplugged. Thank you.

I filed a claim at 8:30 pm and had a new phone the next day by 3 pm. I am very happy with how fast and responsive Asurion is. Dependable, reliable, fast and no hassle. I would recommend it to anyone. Such a value to anyone who owns an iPhone. Thank you.

Very helpful. I am not great with technology. Representative helped a lot. Ultimately I had my computer tech do it as I had issues with cloud storage etc. And did not want to screw it up... but Asurion was very helpful. The tech was patient, kind and knowledgeable. And, that was a breath of fresh air.

Phone camera was broken replacement phone sent asap! Love my new phone. Easy directions to set up my new phone. Easy transfer of pics and contacts. Returning my phone went smoothly. No problems with my transaction. Would recommend getting this insurance. It was a life saver. Thank you for the help and excellent service.

Excellent service. Very guck and absolutely no problems. My case was handled very professionally and the customer service representative couldn’t have been better. I would recommend them to everyone. I will definitely be sure to use them again.

My husband dropped his phone breaking the screen protection. Placed an order for a new one. The next day he dropped his phone again breaking the glass. I called to report and with Asurion the process was pretty simple. Within 1 day he was using his new phone. Customer service was very helpful in getting his new phone set up again. Then he shipped his broken phone back.

I have been a customer for over 6 years. I recently lost my phone at work, so I went on and order another one from Asurion. It was fast and quick but the next day someone found my phone and turned it in. So I called my provider and told them to lift the flag on my phone and they did with no problem. So I tried to get a refund for the new phone that was delivered that day. I never open the box or anything. The customer rep told me that I could not get a refund. That once you get your order complete you can't get a refund and that crazy to me!

Called Asurion, they shipped the phone received it as stated but it was a default so had to call them again and have them ship out a new phone, and this time the phone was good. They need to test these phones real good before sending them out. Other than that they were nice and pleasant to deal with.

But everything was handled extremely well and quick. I have no complaints. I got the phone almost immediately. They scheduled a time to help me set up. They answered all of my questions. They provided good status info along the way as well. Would definitely use them again for any device I have.

Not shabby. I would have preferred to not have to drop the package off at a UPS store, but the phone came remarkably fast. I will more than likely be using Asurion again. Mostly because you are my only option through my carrier.

I have recommended Asurion to friends whom didn’t sign up for insurance on their plans. It was very easy and super quick to have two phones on my plan fixed/repaired. I am very happy with the outcome, and feel fortunate I chose to have the service on all phones in my plan.

Asurion claims was very simple, easy, and accurate. The timetable was awesome. In such a hectic world today, it is nice to know that something we use so very often (tablet, phone, etc) can be replaced the next day through Asurion insurance claims. So glad to have them on my team. Thanks again.

I have no complaints. My daughter's phone had a cracked screen, the tech came out and had some difficulty changing the screen and recommended I order a new phone. When I called the number, the tech had all of my info as if he were waiting on my call. We placed the order and it was at my doorstep the next day. Although I had a scheduled call from a tech at 5pm that day, I called the 800 number on the package and a very nice lady walked me through activating it. Easy, quick and satisfied. Thank you.

My phone stopped holding a charge and customer service was able to help me determine if it would be covered by the manufacturer or if a claim would need to be submitted. After filing my claim online, I had to follow up by phone. Tech support was amazing! Everyone was professional, friendly, patient and helpful. I would definitely recommend Asurion to anyone.

Very pleased at the speed things took. Least amount of inconvenience than experiences in the past. Received item right away. Glad I have the provider. I like my new phone, my first Android. Very well pleased.

Very quick and easy, thank you! I think it’s a refurbished replacement as the charger it came with is off brand, but overall experience is amazing and very fast! Not clear on the number of claims, when I made the claim they said I was allotted only the once accident. So not sure what I am paying additional coverage for.

Fast, responsive and easy. Less than 10 days door to door for repairs. Can’t beat that for service! I had a smashed screen on my iPad and called the support number. I had the shipping label in a few minutes and was able to send it by UPS the next day.

I lost my Samsung tablet on an airline, and it was never returned so I called Verizon within 3 weeks to stop payment on my device plan. We put in a claim, and I received a brand new replacement tablet within 2 days! I was Very Happy I had Asurion coverage on my tablet and the claim process was simple and quick! Thank You!

I lost my phone on Saturday and it's Thursday and I'm still with no phone and no answer from Asurion. They asked me for an affidavit. I signed it and sent it, they told me I would have an answer in 24 hours and they just keep adding 24 hours to that. I called them and their representatives have no answer on why it's taking so long. All they do is read me what I read on their website. Very frustrating.

Great service, so glad I had insurance on my phone! Made the process that could be difficult and scary very easy. The customer service team answered my questions thouroghly and helped clear up any confusion I had during the process. Thank you for all of your help getting my new phone and activating it again!

My broken phone was successfully replaced. I had a bit of trouble trying to turn off the search in the phone. I had to call in to get help a few times with that request m. I had to have a Verizon sales person help me to insert the memory card too.

Asurion promptly replaced my phone and fixed my other phones screen! I loved the fact that they came to our house to fix my wife's phone! It was very convenient for our busy schedules! I would definitely recommend this company to my family and friends. I'm so glad to have both phones fixed as quickly as they were.

My son dropped his phone on a hard surface which not only cracked the screen but didn't allow the phone to work properly. Asurion was very helpful with easy to follow instructions and had a replacement phone to us the next day, as well as helped us set up the new phone.

I was very happy with the experience of using Asurion. However, I have to admit at the beginning of the process it seemed overwhelming, but the representatives were easy to get a hold of and were able to walk me through the process. They were able to get me a new phone in a short amount of time. To sum it all up, friendly, knowledgeable, and quick.

Great Experience. Everyone we dealt with along the way was most helpful and gave us accurate information. This was such an upsetting experience as you can imagine, not have your phone these days makes you fell so disconnected. The phone was delivered quickly and securely. So happy to get the phone replaced so fast.

One phone call and everything was taken care of. Very Happy with how Asurion handled my case. I received a replacement phone and kept my phone number the next day. Very customer friendly service. I was extremely happy with the transaction and how quickly my problem was resolved. I would definitely recommend Asurion to friends and family after my experience with them.

Quick response, great customer service. However there are quite a few hoops to jump through to get a replacement. Several more steps than several years ago when I had to have phone replaced. Phone was received next day as promised. Definitely glad we have Asurion for those times when a phone fails.

The Asurion staff provided truly unbelievable service. They were focused, helpful; and understood the urgency with which we needed this turned around. Great service and helpful staff. Timely on every front. Would be happy to recommend Asurion to any person who needs the security of insurance. While I hope I never need the service again it is wonderful to know that the coverage is there.

Phone was not working, called Asurion and the phone was replaced within 24 hours. Asurion's Customer Service was very professional and courteous. The phone was delivered and I called to activate and my employee was back on track the next day. The company I work for has many cell phone and tablets and we insure all of them with Asurion.

The associate was very knowledgeable and helpful. She even helped me confirm that my phone had been stolen because there was data usage well beyond when the phone would have died. Although it is never a good experience to feel violated via theft, at least Asurion made the experience less traumatic.

I was very pleased with how easy the process of replacing my phone was. The representative that called to help me set up my replacement phone was very patient and helpful. It was nice that I didn't have to worry about disposing of my damaged phone. It was an overall good experience! Thank you!

Very helpful representative on phone. Getting through directory on initial call was a little cumbersome. Kept hanging up and calling back and finally got a person. Once you got a person that person was great and process was smooth and easy. Also activation process went smoothly also. Return phone process was also easy.

All agents were helpful and courteous and walked me through the process in an easy to understand way. I received my replacement phone much quicker than I had anticipated and when I wasn't sure how to set up my new phone there was someone there on the other end of the line to walk me through it.

Always quick and easy, phone works fine. The price seemed to rise a bit, but I feel that I get value out of you guys. It seems like you go out of your way to be fast and convenient. I notice it. Thank you. I break a decent amount of phones and it's never a hassle with you guys. Keep up the good work. I'm a repeat customer and I am glad that you guys are there to always have my back, no matter what the situation. I even used the tech support chat, and my representative was very responsive, helpful, and prompt.

Hello this has help in more way than one. The service is exactly. And feel like everything was very easy to do. They help out a lot. Thank you guys so so much. I will tell all my friends and family that you all are the best so please keep up the exact work.

Very happy with the entire process from receiving the phone to returning the old one. Will definitely continue to use in the future! It was handled in a very quick and efficient way that made it completely consumer friendly. I would definitely recommend this to friends that are in need of a system to take care of their phones that are lost, damaged, or stolen. Thank you for doing a great job, keep up the good work!

Very fast service with no hassle. Great experience all around. New phone arrived overnight. Easy to submit claim. Easy defective phone return. It certainly paid to have insurance with them as my old phone was a touchscreen with slide out keyboard and the replacement I was sent was a smartphone.

I accidentally damaged my iPhone and when I started a claim, initially they said, they will send me the documents I need to sign and upload, it's very easy. When I complete their requirement as per their guidance then they goes, "We need the primary account holder detail (Government ID and signature) not yours." I am in a family plan of 7 people. We all live in different directions. We barely call/text each other. We pay our bills on time and no one really bother others. If I am the person (account holder but not the primary) who is responsible for paying premium and providing all documents (signed affidavit and a government issued ID) then what is the need to go for another person's identification. We do not even live in the same state.

I completed an easy online form and had my new tablet the next business day! Great service and no hassles! The charge was much less than buying a new tablet outright and a tech coach was provided for my convenience to help me get the new tablet going and transferring previous date to it. Great service.

I have never had a problem getting replacement phones with this company. They are very easy to work with over the phone and online. I would never want to go without phone insurance on my cellphones and this company has always helped us out promptly if we ever have had an issue with any of our phones.

My daughter threw my wife’s phone in the lake on a Sunday, we had a new IPhone X on Tuesday! Thank you Asurion for all your help and quick turnaround. Phone works great, arrived by lunchtime and activation was easy! So glad we had the insurance and don’t have to fork up $1000+.

Very pleased with the speed of and the services you provided. I would recommend everyone use your services. All I had wrong with my device is a broken glass around the camera lens, no questions asked, you replaced it.

I receive my device the very next day. It was like my phone never broke. Worth the expensive monthly fee, kinda of. It's better than buying a brand new phone that is for sure. I am just happy to have insurance.

Unprofessional. Answered the phone laughing and couldn't get out what they were saying or listen to what I was saying. Sent my phone to the wrong state. Then when I called to correct their mistake they proceeded to get my address wrong again when I asked them to confirm that they wrote it correctly. Now trying to charge me again for their mistake. Saying they can't send it out now because I haven't turned off "find my iPhone" even though they were fine sending the new phone to North Dakota instead of Maryland without me doing this. I can't access this feature on my phone because my whole issue started because I can't get service.

The service was quick and easy to use. The representative clarified everything and explained all the options available. The service was professional and the replacement phone arrived quickly with no issues.

Everything went great, the claim process was easy enough, and my replacement phone was delivered quickly. I couldn't have asked for anything more. I missed the activation call but that wasn't an issue. I went to my local Verizon store and had them activate it for me. Overall I was happy.

Customer service was excellent, the whole process went smooth and fast. The time I was told my would arrive I received it. The return of my broken device was easy and well explain in the instructions that were send. Had no issues on reconnecting my new phone. Transition overall went smooth.

The claim process was really simple and my new phone arrived quickly. I didn't give five stars because the tech coach was not that helpful and had to refer me on to Verizon pretty quickly. So glad I had Asurion, though, because my phone was only a week old when it was damaged.

Called them to tell them that I lost my phone on a plane. They were very courteous and helpful. No hassle. The had it delivered to my door overnight with return envelope if needed. I was very pleased to receive it in such a timely manner. I was very happy with their service.

Delivery arrived within the given time! I’m very pleased with the phone being in outstanding condition. I appreciate the convenience and efficiency of the setup process. I’ve used Asurion for phone repair previously, and I’m fortunate to have their dependable services under my insurance. Thank you for your professionalism and punctuality!

Asurion representative I spoke to on the phone was very helpful and assured me the problem with my replacement phone would be taken care of promptly and to my satisfaction. After trying one of the suggestions requested by the rep, with no improvement of the problem, the rep began the process of having a new phone shipped. New phone received within one day and works fine.

Replace broken phone and was fast and efficient. It was so easy and so nice to work with a great representative that took me step by step to each process making my return quick and easy. I will continue carrying insurance on all my devices and look forward to knowing that if something happens I am covered with confidence.

Quick response, easy directions... No debate! I used the web to file, found all the forms and had a replacement phone within 25 hours. Return envelope with postage was included and tracking the delivery was easy.

I first tried to do a claim at the local Verizon store where I bought my phone originally (Austin Street, Forest Hills, NY). They were of little to no help and told me I could use one of their tablets to initiate/file a claim which I attempted. I got to a point in the process where the website said something like we are here to help but I had no confirmation a claim had been activated/processed or a link or button to proceed. I asked the Verizon salesperson what do I do and his response was "start over" which infuriated me.

Good customer service. When replacement is on backorder it would be helpful to know for how long you will have to wait for the replacement. Overall good experience. I'm glad I paid for this insurance on our phones.

I received my replacement phone promptly for a lesser price than the cost of fixing my damaged phone or buying a new one. I did have a problem with removing find my iPhone before shipping the damaged phone. I erased my phone instead of removing the account. It's ok because my phone was disabled anyway.

My phone had a small crack. I wanted it repaired, not replaced. That made me unhappy. Once I made my peace with that, the rest of the experience was relatively painless. The phone arrived when promised (I got to pick where and when). I made an appointment for a tech to walk me through the setup. She did. It would have been helpful to know that I would need certain passwords, etc. Also, some of the apps on which I depend were not available on this new phone. Fortunately, the old phone stayed live long enough for me to manually copy the info I needed. None of my accessories fit the new phone, so that was another expense. I am getting used to the new phone so I will consider this a trade up.

Device came in a timely manner with no problems. The associate was nice but had some issues with helping with my issues when trying to activate the device and get it running. Didn't seem to know my device very well, but eventually we were able to figure it out together. Thank you for replying to my help with the tablet.

I want to thank you for getting me a phone when the one I had got damaged at the moment when I didn’t have enough money to buy another one. It is until you lose a phone then you realize how insurance works. It was timely need and am grateful.

The Phone I was told I would be getting was on back order, so I waited a few days first. They then said I could get a different type of Phone, which I did, and I received it the next day. But I had to take it by the Verizon store to actually get it set up and working.

My screen got cracked. I couldn't see it. You guys replace the phone. Very happy. Very satisfied. Thank you for all your cooperation and your help. I'm hoping I never have to do this again because I like my phone. I'm very satisfied with your service and I have to use you again now you'll take care of me. Thank you.

I received excellent assistance with my child's tablet and now she has been using it for quite a while. I was not informed that I would be charged $50.00 that was taken from my account on Friday, September 21, 2018. I used Asurion over a month ago and I saw the charge Saturday. I tried calling yesterday but received a message stating that the call center was closed. I would like an explanation on this charge and why it was so many days later. Any help with this matter would be greatly appreciated.

The process of replacing a damaged phone was incredibly easy. I was so impressed with the entire process. The agent on the phone was knowledgeable and made the experience painless. The new phone was shipped and received very quickly. The return of the damaged phone was handled separately, which was a bonus as it is very difficult to be without a cell phone in these busy times. Two thumbs up!

Everything went smooth and in a timely manner. Extremely happy. Thank you. It's a stressful situation when one loses a phone or it's stolen. Asurion sent me new phone promptly and after minimal questions needed online. Im extremely pleased with the way all was simple and didnt add any stress to the already bummer of a deal.

Although my current phone was obsolete at the time when I filed my claim, which was no surprise, I was still happy with the service that I received from Asurion. Filing the claim online was simple, and Asurion took care of everything else. I received my replacement phone as promised!

I am pleased with quick response despite the holiday weekend. My phone replacement works well. Asurion's transfer of phone numbers got done easily with tech support. The deductible cost is not bad considering what new phone cost. Phone staff in claims were excellent and my experience a positive one. Thank you.

We have Asurion Insurance on all our phones in family (5) and we have used the insurance 2-3 times. Our younger family members and their newest phones are thinner which I believe they drop them often as they seem to never put them down or into their pockets. Appreciate your service. Thank you.

Asurion used to be easy to use and navigate. This new system they have in place is awful. I used to be able to send my phone via mail to a repair center. Now I have to schedule an appointment, wait 5+ days for an appointment, ALL for them to tell me my phone is damaged and I need a new one. I KNEW THAT 5 DAYS AGO. The wait is ridiculous and this new system reflects as lazy. If I pay every month for insurance, I expect the process to be somewhat user-friendly. Asurion company makes it impossible. You need a "two step verification" to access my iPhone account/turn off iCloud. "Find my Phone" to do a repair. HOWEVER, my phone DOES NOT WORK and I cannot receive the code. Remember, phone is BROKEN. I will be opting out of insurance in the future because this process is so frustrating. Asurion is the worst.

Recently my phone was stolen on a Friday night. I went to Verizon to try to track the phone and was unsuccessful. I was in the process of planning a 90th birthday party. This was not a good time to not have a phone. The manager at Verizon I was working with helped me get my replacement phone ordered. And because I had the Asurion insurance by 12:00 noontime on Saturday I had a working phone. Very Happy and the 90th Birthday Party was a success. Thank you.

Going through the claims process was simple and easy online. I received my new device when scheduled. However once I received my new device I had problems activating it. I had to call customer service. I waited on hold for roughly 20 minutes before I was able to talk to someone. Then they were unable to help me. They then connected me to a Verizon customer service which was able to give simple directions to fix the problem.

The most and the best service that I ever had. When I wanted to get insurance for my iPhones I wasn’t sure is it a good decision or not but when My son lost his iPhone I found that I have gotten the correct decision. So I recommend it to all my friends and family. Thank you.

We quickly with no hassle received a replacement cell phone. Phone face and surrounding area was damaged and cracked so that it could cut your hand. (Damaged by toddler throwing it.) The online process was quick and easy. Only problem was that I thought my daughter, whose actual phone it was, would get the activation call, not me. I was going to be on a plane at the designated time, and it was very time consuming trying to contact someone who could change the number to call at the designated time.

Phone screen was badly cracked. Tech came to my home, but it couldn't be fixed. Had new phone within 24 hours (overnight delivery). Extremely fast and reliable service. Hope it doesn't happen too often, but the process was as relatively painless as could be. Was constantly updated via email about where in the process things stood. Up-to-the minute tracking was also excellent.

I think you guys are awesome. Whatever my problem was you guys were there for me immediately. I put my claim in and the very next day I got my new phone. And you helped me to get it started. I really do appreciate the good fast service. Thank you.

The only problem I faced was when I called to get assistance, I got disconnected and no return call back??‍♀️ I had to then call my son and he told me how to get my phone setup. Other than that, my experience was good. Fast service on getting my phone and everything in writing that I needed to do to get recommended.

Replacement process was pretty simple. Just needed to locate what our existing phone could be replaced with and then chose the appropriate one. Phone arrived within a day. Only problem was the old SIM card didn’t work in the new phone. Other then that, we are happy with the process.

Fast easy and helpful in the start-up of new device. Thanks so much!!! New phone did arrive the next day as promised along with packaging to return the old phone just by leaving it in my mailbox for pickup. Rarely do things go so seamlessly when dealing with replacement of anything through an insurance carrier.

Amazing service and fast! My husband's broken phone was replaced quickly and accurately! Got new phone in less than 24 hours, so he did not have to go without a phone! Thank you Asurion for your excellent customer service and the speedy recovery!

After purchasing a phone through the At&t insurance through ASURION, they were not able to activate it. After an hour on the phone they said: "you should go to an AT&T store and they will help you". Unacceptable.

Agents were great, courteous and knowledgeable, unfortunately the new phone lasted 1 week and died, wouldn't turn on, lost all the apps, all the hassle to switch everything. Big bummer. Asurion made it good with another phone, but what a pain to recover everything. Agents not at fault, maybe repair shop needs to do more thorough checking of phones.

The paperwork was easy to fill out, very straightforward questions. And the response from Asurion was very quick & positive. The phone was replaced without question... a great experience! Would recommend using Asurion for mobile phone insurance to friends & family. Thanks to Verizon for suggesting.

Your replacement service was seamless, with minimal delays. It was promptly handled, without any hassles, and at minimal cost to us. I've used your service once before, several years ago and I was satisfied back then, and it was the same high quality standards applied this time around, too. Thank you!

Quick and painless. Service was good, still think the replacement cost should be much lower but it is what it is. Broke screens should be like $30 and replacement phones should only be like $75, but then again there wouldn't be as much money in that would there. Just my opinion, but the replacement process is very streamlined.

I think once we got the ball rolling it went well, but far as a senior scanning and sending ID’s and all went horrible. I had to ask for help from an In-store Verizon Agent, I could not have completed the difficult process without him due to my failing health and age.

The People were very professional and caring. A new phone was immediately received which was great. The explanation on how to disconnect how was find my phone was helpful and very informative. The followups were very good. On a whole Asurion was terrific and I would definitely recommend them to people. Thank you.

My experience was really good with the first person. Seem like a nice and very polite, treated me with respect and was very fast and quick with my questions and second person wasn’t so helpful and told me that they will call me back and didn’t so I called and third person was friendly and solved my issue.

Was a little frustrated when the replacement phone wasn't functioning correctly so I got a second replacement. By then the original phone had been shipped back so I did miss transferring some things. But replacing the phone was seamless. I got no arguments about it. They were very helpful.

The Asurion claims processing system is highly automated and seems to be designed for the least possible contact with their clients, which isn't the best for customer relations when things go awry. Both their online chat representatives and phone representatives are very scripted and have no real ability to go beyond that script. (They all sound very nice and professional however.)

Could not have been better. The Verizon employee was so nice and so helpful. I got a new and better iPad for $200. He was trying to help other phones in our house to switch to Verizon. We would have but one phone was not comparable. Very impressed. Such good customer service.

So this is my second time using Asurion, and the first time I used it I had no problems at all! I filed my claim paid my deductible and received my Phone the next day. So I was pretty happy about the service. Unfortunately this time had been a hassle. So I filed a claim and got to pay for my deductible on 09/14, I got a confirmation email that same day stating that my claim was complete and that they would notify me when it was out for shipment. It being a weekend I was aware that most likely it wouldn't be shipped out until the following week. So I called to confirm on Monday 09/17 and the gentlemen that I spoke with informed me that it was out for shipment that day and it would arrive on Tuesday through FedEx or UPS.

I was paying insurance from last 10 months when I lost my phone. When I called Asurion they said, "Call your service provider. We no more provide insurance for lost or stolen devices." I was like wow. The reason why I got insurance was for lost #. Will never get insurance from Asurion.

I received fast response from Asurion. I received a replacement phone the very next day. Your people were helpful and polite when talking on the phone. Phone works well. What more do I have to say. I would use your service again.

Excellent service, could not be more happier and pleased with my replacement phone. I am definitely glad my phones have insurance with Asurion. Transactions are fast and shipping is awesome. I received my device the following day with replacement SIM card. I totally recommend this company. It is reliable and they have excellent customer service to attend as needed.

It is worth taking the Asurion Insurance. Customer Service agent very helpful, I can’t remember the agent name but the agent took care of me. Agent was very patience & was very concern about my defective phone. The agent explained what I needed to do when I got my new phone & what I needed to do for the return of the defective phone. I got my replacement in a couple days. Keep up the good job Asurion!!

The service was excellent. Very courteous, friendly, and professional. The time spent was reasonable. The explanation of products, what was available, and length of time to receive new item was explained. I was very pleased with the entire timeframe from the beginning to the end. Service performed in a timely manner.

I had a terrific experience with Asurion. They gave detailed instructions on acting on my claim. Couldn't ask for a better representative to work with. As a result I got the phone repaired and a replacement one within about two days. I will continue to purchase insurance from Asurion on all of my phones.

Everything went smooth. Reps at Verizon completed upload of all info that was on old phone. Contacts, apps and pictures all came thru perfectly. Received new phone in no time at all. I have always had excellent service from Asurion. Having the insurance is money well spent. I appreciate how this was handled.

Worth every dime. I receive my replacement phone the next day. Great service! I really didn't think that it would be delivered so quick. Again this insurance is a must have for anyone with Verizon. I reported my damage phone in Thursday and Friday I had a new one. Thank you.