Asurion Reviews

No complaints. Phone was at house the next day and as a bonus was dropped at house so I didn't have to wait at house all day to sign. I own a restaurant and it is very critical to have access to a cell phone and such a relief to know should accident happen that Asurion has my back.

I recommend the Asurion insurance for anyone, but especially those who are heavy phone/social media users and don't feel they can have any downtime. My phone was replaced quickly and the technician walked me through the set up, even though I am not that knowledgeable about setting up a phone or a computer. Great service - great replacement!

Overall on the claims that were honored were great. Their multi device plan is misleading. Even the representatives from Verizon agreed and paid to repair the phone theft refused to cover. The plan adds it was sold would cover ANY 3 devices for a year. After a year that would reset and 3 different devices could make a claim. They refused to cover a device saying that my 3 slots were taken and could not be changed.

There are so many doubts that surround extended warranty services... Are they worth the money? Isn't this just a way to add on profit and commission? With my son's phone damaged and no longer functioning properly, Asurion was prompt and lived up to each promise. Once the online form was filled out, the phone was on the way and arrived the next day. Outstanding!

Unfortunately, this was not the first time we’ve had to use Asurion. Fortunately, however, their service was ridiculously easy and extraordinarily quick, as always. 24 hours and we had the replacement phone. I would recommend this service for anyone who is accident prone or has kids who are. Absolutely worth the cost.

I was very pleased with the service!! Customer service was great to help, and I highly recommend anyone with a new phone to carry Asurion insurance. I received the new device within 24 hours which was awesome because it was my daughter's phone and she can't live without it!! Thank you Asurion.

Awesome, flawless service. Our 13 year old’s phone was replaced and she contacted customer service to connect her replacement device. They were thorough, patient, and spoke English as their first language. Claim, replacement, and return was fast, easy, and convenient.

I was so pleased to find out I would just get a new phone home and wouldn’t lose my information after my phone was stolen. The only problem now is that the new phone you sent me is making a horrible sound after every ring when I’m calling someone. I will need to find out how to take care of this issue.

Shattered my glass front and back my phone was not fixable. Amazing enough the Samsung s8+ still worked and swiped I was shocked. It was ran over multiple times by cars in the road. Got a new one next business day. Had to pay a high deductible but better than no phone at all.

Waited a week for an appointment time; no option to change addresses, no local repair options. Despite notice indicating tech would call 0:30 minutes prior- tech called 0:15 prior and then showed up; while we were 2 minutes up the road. Inefficient for EVERYONE- next time buying products and insurance direct from APPLE- a company that actually understands “Customer Service” rather than just providing service. Reflects poorly on Verizon as they sell and bill for this service.

No problems returning the phone. Great follow up on setting up the new phone. Customer support followed up and called when they were supposed to. They were on the phone with my wife for almost an hour. I have used the insurance for a number of phones with no problem.

I would recommend Asurion to anyone and everyone. We had next day delivery. I am exceptionly pleased with their service. They are dependable, and pleasant to deal with. Their employees are very knowledgeable, and helpful. Again I would recommend them to everyone, for promptness, dependability, courtesy, helpfulness, and always wanting to know if there is anything else that they can help you with.

The shipping was fast, and my phone performs like it should. Other than getting a new phone, I couldn't ask for more. The initial $200 seems a little bit more than it should in order to be compensated.

When I had trouble with my phone I had a new phone the next day. I would recommend this to a friend. When they said they would refund my money, they did. I am very pleased with this company. They check-in to make sure I was happy with their service.

I was very pleased with the service, knowledge and promptness of the tech. Everything went smooth just the way it was explained. The tech was very polite patient and knowledgeable about what my needs and concerns were. I would be pleased to use them again and recommend them to my friends and family.

I purchased a Bulova watch and asked to purchase the extended 2 year warranty, it's been only 1 year and I filed a claim 2 months before the year. They keep telling me they are sending me a return label but still nothing yet. So maybe I have to wait the 2 years so they don't have to fix it. Or maybe I am just the 1 customer of 13 million satisfied customers. I think that if I paid ahead for the service I should receive the same treatment and this is the 2nd time I have issues with Asurion warranty department. NOT SATISFIED WITH CUSTOMER SERVICE. I will never purchase their warranties ever again.

Updated on 05/07/2019: Hi, it's me, Kristian, here again with another refurbished Galaxy. Ever since I got this replacement refurbished phone in October of last year (my 3rd or possibly 4th replacement phone from them) I have had issues. Mainly it won't hold a charge and freezes. ALL. THE. TIME. Today I reached my breaking point and called Asurion to get ANOTHER device and guess what??? They don't have any Galaxy S8 Plus' available so the phone rep asked me if I was okay with 'any comparable model' and I'm like???? What does that mean? At first she couldn't even give me any info as to what she meant. Then she told me it would likely be a Galaxy 9 or 10. But that was about 25 mins ago and I'm still on hold with her. I feel bad for the poor girl, she's def trying to make lemonade out of Asurion's crap. Asurion charges an absurd $275 for for a replacement phone that is actually a refurbished phone. TRASH. TRASH. TRASH.

Extremely fast service and great assistance. Used online service. Directions step by step for set up with new phone provided were very clear and easy to use even if you are technically challenged. I thought I would have been without a phone for some time. But wasn’t. Was extremely happy with the service and happy to have the insurance. Would recommend to others.

Very happy with my experience. Very professional and timely. From the start of the claim, the representative was knowledgeable and explained the steps that would follow. I had my replacement phone within 24 hrs, and they assisted me with getting it up and running. Return of the old device was easy as a return envelope and instructions were included. Everything fell into place!

My guy was the best on the planet! My phone was stolen and my guy was on the phone with me for about 2 hours working a paranoid person that was freaking out that my info is no longer safe. He was calm and worked me through the things I needed to do immediately. Just a gem.

I've had a good experience with these guys in the past but they recently showed me their true colors... I filed a claim on a broken phone that was covered by ATT Multipack Protection plan. In haste I went to ATT to purchase a new phone. After purchase I remembered my insurance should cover this incident and returned the phone to ATT the next day. Before returning I verified phone was covered with ATT representative. When I filed claim it was denied as an unwarranted product because they say their 'system' won't let them honor the claim because the enrollment date on the insurance was after the incident date. As I understand it when I purchased the phone ATT made an update to my plan that revised the enrollment date of my insurance policy.

Updated on 11/02/2018: So, the phone came in a few minutes ago. Upon opening the box, I find the "New" phone, and a "New" charger. Right off the bat, you can't tell neither of these are from Apple. The phone literally has "Refurbished by Asurion" on the back. The charger included is similar to one Apple themselves would tell you not to use on your device. It is not an Apple charger. SO in summary here 26 months at $15/month no claims=$390. As stated before, we have paid in full for the device. $899 at the time of purchase. Go ahead and did the claim. $200 deductible.

I am very pleased with the services you provided. I had an incident where my phone got wet and started having problems. After letting dry out for a day I thought it would start working again. Went to Verizon and talked to them. That's when I got to deal with Asurion. Very satisfied with the outcome. I would recommend your services to anyone. Thank you again!!

Very impressed and glad I have phone insurance! It's a blessing. Keep up the good work! I honestly could not be any happier with the service that I recived with this company. I will definitely recommend to friends. I would also like to add that the packaging was simple and made this a lot easier to send things back and also be able to track it as it went through the mail system. Again I am very happy! God Bless.

My very new phone got broken, and I was able to get a new one delivered the very next day, and was also given help at the Verizon store to get nearly everything running smoothly. I was given a phone number to call Asurion and get the technical help I needed to complete my upgrade. They were wonderful! I was very grateful.

I have had claim processing for over 2 weeks!!!! I placed claim. Was sent phone that did not work. Verizon tried to charge for content transfer and found problem it’s phone and went through troubleshooting with Asurion. Now still no new phone from Asurion and no calls. I want my $200 returned or a damn phone. Original phone had camera lens break not screen but lens, what a scam.

The process was very fast. The only problem I had was turning off my "find iPhone". I went to Verizon and they did it on the computer. My phone was dead and would not charge. Then I got an email saying it wasn't turned off. I wrote back and explained and haven't heard anything back. I'm hoping it was taken care of. Other than that it was a painless process.

Once phone was check out by Verizon tech told us it was unrepairable. Call insurance Asurion and place claim. Did paperwork which was little complicated at first but did it and claim was handle quickly. Phone was sent and delivered, return label was included, send old phone back which great. And new phone came with one year warranty from Asurion.

I am very happy with the insurance. Having my phone insured saved me hundreds of dollars! My phone was a Note 3, I was upgraded to a Note 8. All because I had insured my phone through Asurion. I recommend insuring your phones. It might seem like a waste of money, but you never know what might happen.

Excellent service. My phone broke at work and I was concerned that it would be difficult to replace. However, Asurion made the process as easy as possible. I am grateful for this service. Worth every penny.

From the start of the claim to receiving the phone was quick and very easy... Past experiences with ins clams were much harder and frustrating. This time was enjoyable. I was able to quickly explain the problem then went online. It took me step by step. I was very surprised... Thank you.

Great customer service, and quick delivery of new phone. The set up of the new phone a little different. The customer service representative didn’t really know the phone we received and how to put the SIM card in. I had to go in person to a Verizon store for their help.

Fast, timely, friendly service! After having fallen into a lake, my daughter's phone met its demise. Asurion was there to help with a very quick replacement. This was important, as my daughter is away at school and needed quickly. The camera is a definite plus, as she uses it in her labs for reference when studying. Thank you again for your assistance in allowing her to keep up the good work!

My phone was cracked and when the nice rep came to fix it the home button wasn't working so he had to call and let them know. I got my phone the next day and the process to send the broken device back was easy and I’m very pleased with the service I got.

Great fast and friendly service, very satisfied!! Easy to follow instructions and had no issues with setting up the phone. The phone arrived on date that was told by customer service. Would recommend to others interested in obtaining insurance for their phones. It's good to have insurance on these phones due to how expensive they are.

I had a wonderful experience with your customer service person, she was very nice, helpful and informative. My new phone arrived as promised and I very pleased with your service and response. My only Comment that is not quite up to top rating is that the phone cover sent with the phone was not of the quality of the one on my old iPhone. I went and bought a Otter cover for the protection In case of a drop. I would absolutely recommend your company to my family and friends for insurance coverage for cell phone.

The process to replace the phone was clearly described and easy to follow. The phone's replacement was vitally important and a relief to accomplish the process. The insurance was a significant resource to be able to replace the phone. I am relieved to have had Asurion coverage and am very satisfied.

Always great with helping replace and my broken phones that my kids tend to damage. Always got me replacement phones in a timely matter and very helpful for making it easy to return broken phone back. Hoping to not have to use my insurance phone again anytime soon BUT if I have to I have confidence in Asurion.

I do not appreciate that you give us a deadline to return the old phone simply because I have had trouble recovering data and I needed more time to deal with therefore I did not return the old device to you in the pre posted package in time and I have to eat the 50 bucks... because of that I will not return anything back to you at all.

I would recommend everyone to get the Asurion insurance, they are very prompt with their services. You can just go online to put in your claim & within 2-3 days you receive your product back. Highly recommended. Customer service is great when you call to inquire before going online to submit your claim.

I went through all the necessary steps online until I came to, DEVICE OUT OF STOCK. I did this all while on the phone with a Verizon rep. He hung up on me, tried to sell me a gold iPhone. I have a grey iPhone 8PLUS. WTF! I pay for this insurance and deserve to get my phone, or something better! Total BS!!!

I called to have a home screen repair. The guy came and did it in like 15 minutes. I've had the glass repaired 3X in the past and watched them and others took 45-60 minutes. I don't know if that's relevant but my touch doesn't work. I caught the repair guy outside before he pulled away and he said it was the screen's fault, but he didn't have another one to replace it. I totally think he was lying and wanted to pull away from me as fast as possible. The company is only offering me a new phone, which they're not "new", they refurbed and I don't want one. They are so stupid that they just won't send someone to replace the screen so now I'm going to a screen repair to pay $90 instead of $29 from my insurance company.

It has now been over a month that I have been dealing with Asurion. They sent me a replacement phone which had noticeable dings and scratches on it so I contacted them to have it replaced again. I have called them at least 11 times over this month and every time I call, all the 11 times, they tell me that "The claim is being reviewed by our verification team and will get back to you in 24-48 business hr". So today I asked the call center if they can transfer me to a manager and they transferred me to their other team who apparently has the same power. So I talk to this guy and you could tell he didn't care at all, his tone was very rude and he basically told me there is nothing he can do and that I am just going to have to wait it out. Literally, the worst experience I ever had.

I purchased (4) Phillips Smart TVs on Black Friday, on October 23rd, one of my TVs went white and you could hear the sound only. No picture. I called in and started my claim, approximately 3-4 days later a gentleman came and picked up the tv and remote. I was advised afterward that the tv could not be fixed. I was emailed to pick 1 of 2 TVs as a replacement. One tv was something I had never heard of the other was an RCA, I choose RCA since I had heard of it. My email said immediately that I would get results in 3-5 business days. The very next day I came home and the RCA was dropped off in my driveway. I called into Asurion on 3 different occasions and was advised that I purchased a warranty on a $298.00 unit even though that was the sale price. It is because of that I do not qualify for a Smart tv and to be happy with the RCA tv that I received.

The representatives were extremely helpful in answering my questions and assisting me with my claims. Both the initial claim and the return service claim. My special thanks to each person. Asurion is awesome! I would recommend them to all my friends and family. Thank you very much. Have a great day and keep up the great customer service.

Could not have been easier! Every part of this went just as I was told it would. I received the phone at my door the next day even though it was a Saturday. Just Great!! I never expected it to go this smoothly. The insurance is definitely worth the small price to pay.

The guy that came to fix my phone was very professional but also relaxed and nice to talk with. He was quick and helpful, but happened to break the home screen button. Fortunately that meant I got to get a new phone for free with help from him. It was however delayed in delivery and I had to call and it was quite a hassle to get it delivered again. Plus side is it all only cost $30 and the phone is good as new!

Quick arrival and quick return. Glad to have this insurance. Would always recommend it to anyone with a cell phone. Worth having the peace of mind if anything goes wrong. If any questions please let me know.

Your response was timely and kind on the phone. The only glitch was that the new phone was delivered to my neighbor’s house, from which I immediately retrieved it, while the delivery driver (FedEx?) sat in his truck, insisting he had delivered it to the right address. If I hadn’t been watching out for the delivery, I would have missed it.

This company is a joke. I have now been dealing with them for 6 months (6 MONTHS!) with trying to resolve an insurance issue. Long story short, I was sent four (YES, FOUR) replacement iPhones, all which were deemed defective (this has caused countless hours and stress with work, being that I have been traveling and use my phone for go-to meetings and such). Each phone takes approx 2-3 hours to fully restore from iCloud...I have done this 4 (technically 5 times now). Contacting someone who can help (and that does not pass me to another dept. that has nothing to do with me issue at hand) is like pulling teeth. I finally reached the CEO's assistant office (Maria **) to deal with this case - she is equally worthless and has not returned my emails and calls. After having received 4 dud phones, I was given the option to receive another phone or purchase my own and be reimbursed.

My experience overall was very good. Associate might have been having a rough day and initial call ended when she hung up on me after I questioned her interaction with me. I simply started the process over and the claim was settled very quickly and problem free. Interaction was a positive one overall.

When the guy got there he said it'll take 10 mins. and I was so surprised. Then after he replaced the screen he realized it was defected and so he ordered another phone that got to us the next day. Very satisfied cause not only did I think it'd take only 10 mins but we got another phone the very next day. Very good service and didn't even have to really wait for another one. I love this service and it was so cheap and will use it again. Thanks.

When the condenser on my refrigerator started to make high-pitched noises, I went to the Home Depot site, where I'd purchased a 5-year-warranty to file a claim. I was redirected to Asurion's site. For the first 12 hours, I was unable to even file a claim. The site simply didn't work. When I was finally able to file a claim, the site wouldn't let me upload the necessary receipts. Four phone calls and many hoops jumped through later, they assured me that they had satisfactory copies of both receipts and that they would proceed with my claim.

Fast Friendly service. My issues was solved efficiently with no complaints. The turnaround time was great and we were of made to feel bad for using the insurance. Wish the cost of the replacement phone a lower cost since it is not a new phone. Happy we had the insurance on our phone though.

My husband lost his phone in a canoeing accident. I ordered him an Asurion replacement at 5 PM Friday night and his new one was at our door by 11 AM Saturday morning!! We were very impressed. Thanks Asurion - you made a bad weekend a little less stressful! A++++.

Received the replacement the very next day. Very well satisfied. I was able to get everything transferred on my own. Yes would recommend you to my friends. The replacement is working very nicely. I have no complaints. So thanks for being so prompt on getting the replacement to me. Have a nice day.

Excellent service - prompt response... delivered as needed. Called and had my new phone delivered in a timely manner and the person I spoke with was very helpful and knew her job. Thank you for helping my daughter out when her phone was stolen.

Speedy service and also very helpful customer service agent at local site, who seemed fairly knowledgeable with the technology. The Asurion claim site online was also easy to use. I truly appreciated the next day delivery. I have told all friends about the great service I received. I also appreciate the chance to go to a local store to talk to someone in person rather than online or on the phone.

Asurion replaced my son's phone with a refurbished piece of crap. Died in 2 months. He has now been without a phone for a week and a half. Everyone I talk to says something different. Won't replace it, will replace it. Sending a shipping label, but now I can print it out after waiting 4 days when one didn't come. I have a call back for a supervisor to get back to me as there aren't any supervisors available for the next 2 days. Ridiculous company. Just don't bother if you have another choice. I understand now why Costco has dropped this company from their wireless offerings.

My son purchased the insurance from Verizon through Asurion. The glass on his phone cracked and he called to get it fixed. He is leaving for FL in 3 days and was told he would have to send it in and he should have it back within 3 days. We cannot take that chance since he is traveling by car from Chicago to FL. This is crazy that he would have to wait 3 days and be without a phone. If he would have purchased Apple care the phone would be fixed within an hour. When I called customer service they said that sometimes a tech can come to you and said based on our zip code that wasn't an option. She asked if we lived in a rural area, really???

A few weeks ago, my wife’s phone was lost and replaced by Asurion with a refurbished phone that doesn’t hold a charge, after she paid the $149 deductible. Then on Oct. 26, I dropped my iPhone 7 and the camera and flashlight stopped working. So I hoped I could get a replacement too. I tried calling Asurion that night, but was transferred to someone else and the connection was lost. I then found an old iPhone and put the SIM card in that to see if that would work well enough. My old iPhone couldn’t hold a charge for more than a few hours. I noticed that when I checked my account information on the Verizon website, that it did recognize that I was using the old phone. I tried again to work through Asurion today (10/28), and was asked to submit an affidavit and copy of photo identification. Shortly after that, I was told that Verizon determined that I wasn’t using the iPhone 7 at the time of the incident so I wasn’t eligible without appealing.

My son lost his phone and we had insurance on the phone and it wasn't paid off yet, but we were able to replace it for $150 which I thought was great, and it was done quickly. I told many people the story and how thankful I was that we had the insurance.

Easy and stress free! Love Asurion. Had no problems except for my own mistake. Will use Asurion anytime I need to from now on. This was my second time using Asurion. Asurion always make a claim fast and reliable. The Asurion personnel always explain everything easily and treat their customers with respect.

I believe my consultant's name was Dominic and he made everything so easy for me! I had dropped my phone and the glass shattered. He provided everything for me over the phone and ensured me that it would not take very long, which it did not. I really appreciated his friendliness and expertise. And providing the package to return the phone. Thank you so much for the experience.

I got my new phone the next day. Called the 800 # for help in getting my info transfer done and she was so great with helping me and it all got done. I was very pleased with how quickly it all went and how easy she made the transfer for me. A huge thank you.

The service was absolutely great. Was very impressed with how quickly we received the replacement device. We were able to connect the service to our new device right away. I Would definitely recommend this service to family and friends. And we will continue to carry insurance on all of our devices, no questions asked.

My experience was good! My SPEN broke,and they didn't send it back. Otherwise I would have given the 5 star rating. I would appreciate it if the service center would send me back my SPEN had I know they would not send it back. I wouldn't have sent it with. Thank you again.

My phone was stolen and was replaced promptly and easily. Phone seems in very good condition. But do have a little concern about the quality of battery life. The gal who helped me with tech to set up new phone was very knowledgeable, efficient and patient. I am very impressed with your service. I would recommend Asurion for cell phone insurance needs.

Great customer support, fast responses, fast shipping, wish that prices were a little lower otherwise it's all great as I no longer have to suffer with a broken screen or broken phone. I got my screen replaced and got it fixed within 24 hours. The fix wasn't perfect so I got another phone all together. No more worries! :)

Thank you, I'm very grateful to have gotten a replacement phone but it feels like it has some issues like the home button keeps interfering and closed me out of a screen I'm currently on. Otherwise it's working ok just that issue, they did a great job with making sure it was sent on time and the package was correct.

Great customer service through chat answered all my questions and the process was easy and FAST! Phone set-up tech was very helpful and patient. Definitely made a stressful situation and a lot less stressful! I would recommend to a friend to insure their device through Asurion. Very reliable service and quick.

Someone stepped on my daughter's phone and destroyed it. Rather than make a claim on my insurance, we switched her to on older phone (primarily to teach her a lesson). Unfortunately that phone died after a few months and I filed a claim on the original phone. My first request was rejected because I did not know the exact date of the damage and they stated the date I used was different than the one their records showed as to when she stopped using the phone. I went to my phone provided to identify the exact date (even though Asurion clearly already had it) and resubmitted.

Quick fast and easy and worth having you as a business. Never has online, telephone, or anything been so easy to do. Thank you so much for your excellent service and the phone looks just like the old one. Although great service and I'm very happy with what I got. I cant say I hope to use you again, as that would mean something bad happened lol.

Absolutely incredible delivery speed. I ordered my new phone at 11PM and it was at my house the next day. Unfortunately I was sleeping, so I had a note on the door instead... but nonetheless, very fast delivery. No questions asked, I had my phone stolen at a football game and was back into operation in no time.

We have had great experiences with Asurion. We have the protection on our teenagers phone. Both times we have had to use the service it was simple to use and we have the replacement devices the next day. I would recommend this service to anyone with children that have devices.

Broken Screen after it was replace a few months back. Screen just fell off. Asurion was quick to replace the phone. It was easy to return and easy to replace. The time was quick as well. We received the phone in a matter of a day. I was afraid we would have to go to Verizon, but it was not the case.

Great customer service and help! I lost my envelope to return the phone and I called and spoke to someone. She sent me a new envelope and also extended the date for me to return the broken phone. Thank you so much! I would definitely recommend Asurion to my friends and family.

Once on the line, we simply explained that my phone had been destroyed. A replacement was arranged for immediately and shipped out to me. It was a VERY fast delivery - less than 24 hours! The replacement phone was sent by private carrier, NOT USPS (thank you!). The telephone representative was very polite and professional as well as amused by my story which WAS entertaining. I'm impressed to say the least and will highly recommend Asurion to everyone I know. I'm grateful that this is the insurance company used by Verizon. I wish Asurion insurance was available privately for personal purchases of electronic equipment.

My daughter dropped her phone and the screen was cracked. I immediately filed a claim. Was offered the option for a tech to come out. When I submitted the claim (60 seconds later) I was told it was no longer an option. Mailing the phone in and waiting for it to come back was not an option. I was told to keep checking. I checked every day for 2 months. A tech was NEVER an option even after putting in a optional ZIP codes in FOUR states. Now we are desperate and are willing to mail it in.

While in Italy on a vacation of a lifetime, I lost my month old new cell phone/camera on day two!! I was so sad! Lucky that I brought my tablet with me. When I got home, I contacted Asurion and within three days had a refurbished phone. I was suspicious of a refurbished phone but have had no problems. So far so good. Great customer service!

I had a very good experience. The people I dealt with were very helpful and friendly. The replacement product was delivered when it was due and the condition of the product was good. My only recommendation would be to let the customer know when the product that was returned was received.

Asurion really helped me when it came to replacement watch. The process was easy and quick. The person that helped me was very articulate and knowledgeable. Smooth process from start to finish. I was shipped my replacement watch the next day and sent my broken device back. I will definitely continue my insurance on my device because of this experience. Thank you!

I was happy to get a new phone within a few days, just missing all the things off my other phone that didn’t save. But at least I have a new phone. This phone is somewhat different and I’m not sure as to why as it’s supposed to be the same phone but happy I have a phone. Thanks!!

The process they have in place was very user friendly in order to make a claim for my damaged phone. They provided prompt delivery of the replacement phone as well as free shipping to return the damaged phone. Excellent service from the beginning of the claims process to completion. Job well done by Asurion.

Easy replacement for swollen battery. Deductible better than purchasing a new phone. Hassle free. No return postage costs. Simple instructions. Transfer of data was rather easy. Even human customer service to do that. Worth the investment for the insurance. 2nd replacement under the plan. First time was shattered back of the phone.

The process to submit a claim was easy and fast. The replacement phone was delivered the 2nd day. Instructions to ensure Find my iPhone disabled were clear. Support was great helping getting the new phone restored. A prepaid envelope was provided to send the damaged phone back. The new included a new charge and cord.

My Phone got wet and was not usable, new phone was sent overnight and I was able to get right back to work with the new one. It was easy to send back the old phone and start up one the new one was just as easy. Glad I had the insurance. Don’t know what I would have done without it.

The reps are usually very kind and helpful. However the ToS is woefully incorrect in its wording. I sent my system in for some errors and they cleaned the vents and such, something I already do and sent it back. Upon getting it back the errors were happening more often than not and it appears to be a hard drive issue but they insist that it is software and that is not covered. The ToS however says GAME software is not covered - nothing about the base software of the system such as the OS and such.

I filled my claim on 10-21-2018, after having my phone lost/stolen on 10-20-2018. On 10-22-2018 I called to follow up on the claim. They stated it was denied, never received an email stating why or anything. After getting through to an adjuster, everything was resolved and would be sending out the phone then and should be received in one or two days. Now, on 10-24-2018, still no phone, called them again, and they said they needed additional information. I explained I already sent in that information and everything was resolved and I should have a phone by now. They stated they needed more information, after going back and forth with them. They stated they would be sending out the phone today, and should be receiving it tomorrow. Now, we will see. But overall the customer service was terrible. They should have not told me they were sending it out on Monday if they needed additional information.

My coverage allowed me to upgrade to a newer version of the phone. However, even though I am a college graduate, the world we live in now is not geared to seniors. I have struggled to learn how to operate the new device since there are no directions provided.

Had a problem with the instruction to remove the find my phone application. Called customer service after receiving an email about the phone I returned still had the app activated. This could have been a very expensive problem not created by me. The instructions should be reviewed for clarity. Take into consideration everyone is not tech savvy.

From start to finish the experience was horrendous. I have the multi device protection pack on our account with the understanding that this covers your home devices such as laptop and iPad. I've paid $35 a month for over 3 years before I put in a claim for my iPad screen replacement. I called September 30th to put in a claim and ask how the repair works, was on the phone with them for an hour (they make you go through the entire claim before they will tell you how much you owe that includes uploading your ID and affidavit to the system) and we got to the end of the claim, he told me it would be $225 but if I waited 13 days my deductible lowers because we haven't submitted any claims. He said the claim is in the system and is good for 30 days. I thought great, it goes down to $165 if I wait, I'll wait.

So I submitted the first claim 9/29/18. My mistake I forgot to factory reset my phone. I looked online and it told me my phone was received 10/08/18. On 10/14/18 I got one email saying my phone was received and then 15 minutes later another email stating that it was unable to be repaired and I needed to contact them. So I did this and the CSR that answered told me "out of courtesy" they have kept my phone for 3 days waiting on a reply from me but now they are sending it back. Funny that I just got an email that morning that said it was just received but even before that on the FedEx tracking said it was received almost a week before.

I have Asurion because 2 of the cellphones are in the hands of 11 year olds. Asurion was very quick to get me a new cellphone when my son's broke over a weekend. The whole process was quick and easy. The website is easy to navigate and quickly allows the user to enter the important information.

I called and explained I had dropped my phone and the glass was cracked. Within two days I had my new phone with an upgrade and I only had to pay $19.00. Thank you for your service and help. I really was not aware I even had insurance until Verizon told me. I was going to cancel the service, but with such good service I have decided to keep it.

Quick process and delivery! I feel as though I am cared for and so is the products that I use. I was upset that my product was damaged but I was assured that all would be well and the process didn’t take long at all. I will definitely recommend this company and process to any and everyone.

I was back up in 24 hours without much effort. The process was better than it had been in the past. My daughter was satisfied as well. No requests for birth certificates and other documents. I did not feel I was treated like a criminal which is how I've felt in the past we hen I had to make a claim. Good customer service was very responsible and knowledgeable.

Terrible customer service. I think I talked to 6 separate people to try and get confirmation that everything was in order and I wouldn’t be charged for not having Turn My iPhone turned off. Everyone kept passing me around and passing the buck. There were third party reps, Asurion reps, you name it. I hope Verizon finds someone else to go with. My replacement phone turns off when the battery is at 10% as well... just terrible.

They took my order in my replacement phone. Was here within two business days. Then I called back and spoke to someone to give me guidance on how to set up my cell phone and I was using it the same day.

I have had major issues with Asurion. The first claim took over 3 weeks to resolve and now this claim to fix my screen has been another horrendous experience. They were suppose to come fix my phone on Monday. They had to cancel because the time was no longer available. Had them scheduled for Tuesday. Got a call Tuesday morning to tell me they cannot do that time anymore and set me up for Friday and now I am finding out that my claim cannot be processed and I have already been charged. No one can figure out a reason for this or want to make it better.

The customer service and process was excellent. Responsive, timely and clear instructions from submission of the claim, transferring data and return of the bad device. I had no problems or issues. It was easy and quick. Thanks.

I filed an Asurion claim for my T-Mobile phone on October 16, 2018. I was charged for the deductible. My current phone was no longer available so I was given another model option. I did not receive the phone the following day. I called the Asurion and spoke to a representative. She told me that the phone was on back order. I explained that I would be happy with another phone that was not on back order. She told me that I could not change what was in the system. She said she would send an email to the warehouse to expedite the shipment. It is now six days since I have not received my replacement phone. I called back today and I spoke with an Asurion representative, operator **. He informed me that I would need to contact me phone carrier as they do not have information about shipping. I am getting the total runaround with Asurion.

We were told by AT&T that this insurance would cover a screen repair. When replacing a cracked screen protector for the phone it was dropped and the screen cracked. The phone still works. Filed a claim for a screen repair on the phone that is 10 months old, they said they do not offer that in our area. So I gave them the zip code where our college age son has the phone. They said not in that area. I also gave them 2 other states in which our daughter is in college and one that is 30 minutes from us. No screen repair. They just offered to send a refurbished phone and would not tell me any place that offers a screen repair. This really seems like they just want the nice new phones so they can just replace with refurbished instead of replacing or repairing a cracked screen. Terrible customer service. Spent a total of 2 hours and 49 minutes over 2 days to be told they cannot tell me where any screen repair options are. Just not covered in "my area".

Did great by me. The phone came fast. The only thing is iPhones are very difficult to get set up. It took a long time. Should look for a faster or better way to get them set up. Helpful and nice how glad I have insurance.

Bought a laptop with an Asurion Coverage. The laptop was dropped and Asurion sent me a refurbished, nonworking unit in its place, they refused any help, refused to assist me. Never do business with them!

I purchased a GE refrigerator from Home Depot 3 yrs. ago and purchased the Protection Plan for 5 yrs. The refrigerator stopped defrosting making the temperature of the fridge rise. On October 12, 2018, I called Home Depot Protection Plan to report/make a claim. They contracted out to Active Appliances in Van Nuys, CA. First of all, Active Appliances did not come out on their scheduled time of 8 a.m. to 12 noon. I had to call Home Depot/Asurion to complain. They arrived an hour later to say they would need to order some parts. That was October 13, 2018, and today is October 22, 2018, and still nothing. My food spoiled (cost $48) and eating out 3 times a day has cost me ($200) more than if I would have called for a company to come out to fix it within a few days.

The person helping me on the phone was extremely patient and knowledgeable. She spent a lot of time with me on the phone while I was trying to connect to wifi at a Wawa petroleum distribution center and made to order sandwich take out restaurant. She did a great job!

Son's phone was not able to turn on or go through the boot up process. We filled out the necessary paperwork from Asurion and they were able to replace it after we met the deductible. It took only 48 hours total from start to finish to complete the process. Our son now has a new phone. :)

The process was completed in a timely manner and the staff was helpful. Directions were included in the box on how to activate my new device and return the old one. Shipping was paid when returning the broken device which was nice. Very easy and convenient process. Thanks for the help.

My experience was great. My interactions on the phone were easy and comfortable, my person was knowledgeable and efficient, it came quickly without mishap, all was done professionally and I have no complaints. I rate your service as excellent.

This was by far the most simple and nonstressful experience with a problem I have ever had! From beginning to end my expectations were exceeded and then some! I expected arguments or disagreement or to just hear “that is t what we cover”! But that never happened! I reported my damage at about 10 at night and had my replacement on my doorstep at 11 the next morning! Returning the phone could not have been more simple and I had plenty of time to retrieve the things I needed from the phone! Thank you for making this so easy!

Asurion provided my replacement phone on a Saturday. It's my work phone as well as personal, so it was a relief. I was able to return my damaged phone easily with the provided return envelope. With a house full of kids, this insurance is a Godsend. Two damaged phones in less than six months, first one for me.

Great experience! Fast and easy to file a claim and my new phone was at my door in 2 days flat! The only difficult part was clearing out old phone, which has nothing to do with your service, just my lack of expertise. I’m happy I made the right choice in choosing to buy insurance, unlike many I know who say it isn’t worth it. Oh, but it is! Thank you again!

Asurion is a very good company. They ensured that I received my replacement phone the very next day. I am very happy that they care about their customers and don't leave them days without a phone. Their process to return the phone was very easy. Thank you for your wonderful customer service!

I have has your insurance for 15 years and have had to use the insurance probably about 5 times. It's always a fast process that I like very much but I must say the women you have answering the phone are ALWAYS RUDE EVERY TIME I HAVE HAD TO DEAL WITH THEM. I hope very much that my phone does not break so I don't have to deal with them. Other than that great service.

My daughter's iPhone screen had cracked and we had opted for the in home replacement of the screen. After waiting till almost the end of our scheduled appointment spoke with customer representative who contacted repair technician and was told they would be there in 15 minutes. After waiting nearly another hour spoke with representative again who arranged to have the phone replaced for the cost of the screen repair since technician failed to show up. Was not happy about losing all the time but very glad representative was able to work around the problem and still get us a working phone.

Excellent customer service. I only wish I had remembered to use the service for my own phone! This replacement was for my husband's phone and we are extremely pleased with the replacement, which ended up being a very nice upgrade from what he had. I added the coverage to my new phone that I paid out of pocket for because I totally forgot I had your coverage. Thank you!

Customer service was okay. The phone came quickly... but, the new phone does different things that I do not like.. I actually thought the phone was defective (which could happen). When I called the claims dept back, they told me I had to file a new claim and it would cost me another $200, ridiculous. I have figured things out... different than my original phone. I don't like it like I used to. I've been paying insurance since the '90s, this was my first claim. Not happy.

We received the phone timely. The technician assisted that assisted me with set up was friendly, experienced and very professional. The instructions were clear and concise. We would recommend to a friend. Very satisfied.

I sent a 32 inch LG tv to them because it had lines on the screen messing up the picture. I received the tv back shattered and busted! There was zero physical damage to the tv when I sent it. They are saying it was received like that but I sent them pictures of the tv when I sent it and there was NO DAMAGE! IT LOOKS LIKE SOMEONE’S FIST WENT THRU IT... I’m beyond angry. This was my daughter’s tv. Try telling a 9 year old that the tv you sent to get fixed is now broken!!!

The service was fast and easy! I was back up and running in a couple days! The online platform was easy to use! When I was asked to upload documents it was easy to do and processed quickly. I would definitely recommend Asurion to others. Other companies I’ve worked with in the past made it a hassle to get my replacement phone and it took days for my device to arrive.

Winston ** at the Laurinburg cellar store was the best... He also recommended screen protectors for my eye pads and ordered them and called me when they came and also cleaned both my eye pads and put the protectors on!!! I highly recommend Mr. ** for all my cellar devices!!! He took a lot of time helping me get my Cellular device replaced.

Courteous & professional representatives through the entire process AND cost saving tips. Job well done!!! Corey was the final rep that suggested if I transferred SIM card, there would be no activation fee. The return time was increased from ten to fifteen days, which provides for customer ease during the set up process.

Very professional and understood my situation. Took care of my needs without a hassle. Had my new tablet within 48 hours. Unfortunately, they did not have my stolen model, so I had to go with a smaller one, so that was a hard pill to swallow. All in all, pleased with the service.

I like how efficient Asurion is. It has been very useful for my daughter, who seems to always need the service of Asurion. Asurion makes the return process very easy as well. Their service make paying the monthly payment well worthwhile. As long as I am paying for my daughter’s phone, I will always have Asurion.

I bought the protection plan to cover a pair of goggles for my husband and when it was time to make a claim it was pretty easy. However, that didn't mean anything. I had to call them multiple times in order for them to even process my claim and after being told that they were mailing out my claim in July I found out in August that they did not because "I didn't submit all of the required paperwork". After calling them and complaining they managed to find that paperwork in the same email that they said didn't have it.

Fast and easy. So glad I had insurance or this would have cost an arm and a leg to replace. Well done Asurion! Hope I never have to use it again, but if I do I know I don’t have to worry. Totally worth the monthly cost. It only took a few minutes to file my claim and then bam, it showed up the next day.

Tablet activated... with all info from previous tablet saved. Thanks for your assistance. Rep. walked us through process of ejecting SIM card so we could activate new tablet because we didn’t have the old one here nor did we have the packaging for the new one close at hand. Big help by rep.

I filed a claim for a phone and didn't realize it had the wrong color. When I received the phone I realized it wasn't right and contacted chat support, they told me the color I wanted wasn't even sold by MY carrier, are you serious? When it's currently for sale on said carrier's website. Chat told me to call support, which I did. I told them I made the mistake and didn't notice it wasn't the right color, the rep said they would do the exchange but can't guarantee I'll get the color I want, then why give people a choice at all? I'm beyond frustrated with this entire experience with this claim.

My experience with Asurion was excellent, their response to my issue with my phone was excellent. Also their representative was knowledgeable and made working with them easy! All information given was easy to comprehend and all paperwork mailing returned phone was easy and not complicated. I am pleased with my experience with Asurion and will continue use their service.

Updated on 10/30/2018: I wrote a review on here about a week or so ago because I am so dissatisfied with this company. I have been waiting over 2 months for a replacement phone and still have not received it after calling Asurion over 15 times, being charged, and speaking with multiple individuals. Now, I believed before it was mainly a system issue although I was annoyed that each time I called I had to explain my situation again. I was pleased after posting this review that I was contacted by a direct representative. She told me to find out the exact date I used my dead phone and to have AT&T change my phone information in their system. I had trouble determining that date and called her twice to see how I could figure it out.

Very fast shipping. Received my replacement phone right away. Clear instructions in the box make it very easy to activate and reminded me to back up my previous device. Easy return process to ensure I returned my phone on time. Thank you very much for making it a very easy process.

I purchased 2 new iPhone 6s roughly a year ago for $200 a piece. And when I purchased them I was asked if I want to add insurance on them. I initially said no but was told that if I add it, and at any point need a new phone I’d pay a $100 deductible and I’d get a new phone. I cracked the screen on my phone and attempted to file a claim. During this process I was hung up on 3 times by 3 separate CSR’s. The 4th person I spoke with then informed me that there would be a $250 deductible for a pre owned phone. Tell me why, with insurance, I would pay more than I did buying the phone brand new? I immediately dropped the insurance and will just go to a phone repair shop and pay $60 to get the screen fixed. I’m just glad the phone didn’t completely break.

A piece of the headphones came off inside the tablet so we could no longer use the headphones with the tablet. The tablet was replaced by Asurion with no questions ask. This made my grandson very happy because he not only plays games he does educational training on it as well. He likes wearing the headphones with his tablet. That way he does not disturb anyone.

Easy process of submitting claim and received replacement phone very quickly. My daughter was very happy getting her replacement phone as she needs it in college to check on her assignments and schedule. As well as us, her parents, to stay in touch with her.

Very happy. Replacement phone came within 24hrs and but had to be activated by calling Verizon. Asurion customer service couldn't help me activate phone because they didnt have the correct password on file or something. Also sat on hold for over 20 mins on Asurion and then 20 mins on Verizon. Got disconnected twice. However overall I am very happy with Asurion and Verizon. Thank you.

The whole process took one day to complete, as promised. Every aspect of the transaction was commendable and we will highly recommend them to others. A new device arrived the next day along with packaging to return the defective device that fit perfectly in any standard post office box. From start to finish, the replacement seamlessly.

Customer service was very helpful with explaining the instructions on how to set up the old phone to turn it off. They were very helpful with replacing the old phone with the new phone. Received the new phone right away. Simple instructions to return it. The service was excellent. No problems. New phone works perfectly. No issues. Return the old phone with no issues. Highly recommend having this service when getting a new phone.

When I called in a claim for my damaged phone the response and replacement time was impressive. I received my new replacement phone within 24 hours. The person handling my claim was very polite and understanding. Gave me specific instructions that I could understand and follow. I want to say thank you.

I had the worse experience ever trying to make a claim. So, if you do not have access to a computer, printer, scanner, or fax machine forget about making a claim because you need to print, scan or fax an affidavit. "NOT EVERYBODY" has access to all of these. Also, I do not think it is fair to pay for a phone insurance for years and not be able to get a replacement as soon as you need it. I was suggested to ask a neighbor, coworker, or find a place to print out the affidavit to mail it/email it/fax over since I do not have access to a printer/scanner/fax machine at the moment. I understand it is for "security" purpose, but there should be a better way to do this. I am very upset/aggravated! So, no phone until I can access to a computer/printer/scanner/fax machine. I can't believe it.

This was such an easy process! My son, at college 3 hours away with no form of transportation, broke his phone on a Sunday morning. I made one phone call to Asurion and he had a brand new phone in his hand on Tuesday. I’m so grateful for this service!

I took my phone into Verizon and told them what my phone was doing cause it got wet from rain downpour and they sent a claim into Asurion and I had a new phone the next day. When I received my phone there was an envelope for me to send my broke phone back in and I had no problem with my new phone getting all my information back into my new phone.

I started the process of trying to submit an affidavit on Oct 11. As of today, Oct 25th Asurion says they have still not received it. When I try to submit online it tells me the "Thanks for reaching out. Unfortunately we can't support this online. I have even had Asurion representatives try and it didn't work. I have faxed the documents multiple times and emailed them directly to two separate representatives as well as to the general adjuster email address 25+ times. There doesn't seem to be an answer and I am no closer to a solution after 13 frustrating days. While your representatives are very nice and "Understand how frustrating this can be" that is not solving whatever the problem is here.

This transaction was very easy and pleasant. When I called in for help, they did not hesitate to do so. I received my replacement in a timely manner, and it is great. I called in for help and they was willing to lend a helping hand. I would surely recommend to all of my friends and family.

It was very helpful with a couple of issues. 1. I was surprised to learn that in spite of paying for the coverage every month, I still owed $150 when I used it. 2. The battery seems like it is needs to be charged too often. Other than that, it was a real positive experience.

Once talking to a live person and not a machine it went very well and taking care of efficient. Always enjoyable talking to a human not machine. They sent it out same day and we got it when said along with return packing slip to send old one in. Once they received damaged one we were notified it was received.

I absolutely love the care and understanding that I recieve when I needed a replacement! I called already frustrated and a little annoyed, but by the time I finished the call I was completely at ease and calm thanks to phone operator and outcome! I hope I always get this kind of attention everytime. Thank you so much.

My need to get a new phone in exchange for my cracked one, was handled absolutely excellent by the agent on the phone. She was informative and kind. The delivery was a couple of days later than estimated though. Would definitely recommend the service to friends and family. Thanks Asurion.

The claim reporting process was very easy and I received my phone within a couple of days. Once I received my phone I called their customer support who was very knowledgeable and helped me not only to set up my new phone but transfer everything I needed from my old phone. The only reason I am not 5 stars is that I feel the price of replacing such an old phone was a bit high.

Awesome, very helpful and received within 24 hrs. Great support from all technicians. They walked me through every step and did not make me feel stupid. I’m not so techno but they made it easy for me to understand. Very smooth process and glad I had them. Thanks for your help.

You guys were great. The process was easy and fast. The representative that I dealt with was knowledgeable and efficient. I was treated very fairly and with professional manner. I would recommend this insurance company for anyone. I thought that I would not be able to use my insurance. But after talking with them. I felt much better...

Quick and easy claim and got a new phone the next day. Extremely easy, only difficulty was I had no ability to call Asurion to help set up the phone, since I did not have access to one. Perhaps offer an online help desk or text-based communication, so when I do not have access to my phone I am still able to reach someone to help set up my phone. Had to get my parents, who live in a different state to contact Verizon to set up my phone since I had no way of reaching out to them.

I was very frustrated when my phone broke. I got a new one from Asurion but it was not working properly. I had to returned it and thanks to customer service who took care and helped me getting another phone which eventually work, l must had talked to at least 3-5 person before the lady who helped me. At the end was very understanding and was able to recognized my troubles and she totally took care of me. I thank you for such a great help, she senses my frustration and solve my issues.

I've been paying for insurance for my device for years. I needed to get my Apple watch replaced and they claim I did not have insurance. I have bills dating back that clearly state that I've been billed for insurance by ATT. I spoke to multiple ATT representatives and they all say that I have been paying insurance for years. This company stands by not honoring it. They won't even look at the evidence that I've been paying. This is crazy!!! I've been paying hundreds of dollars for years only to be left without a replacement. Customer service was rude because they don't have to be nice. They can continue to take your money and not give you anything at all. This company should be sued and put out of business. If anyone wants to file a class action lawsuit, please comment and we should get one started.

I filed a claim for lost device and sent in required paperwork 4 times now. Each time my deductible goes up. Last time it was 189. I can only imagine what it will be this time. I need this device for work and going on 4 weeks without it. I may just wait till I update my phones and pay Best Buy for Geek Squad coverage and drop Asurion. I don't appreciate being told everything was taking care of and waiting for my replacement that never comes. This review will probably be lost just like my claims.

When you return your device make sure you hang on to the tracking number the USPS gives you, the one that comes with Asurion's packing slip is not an actual tracking number, but rather an "internal" tracking number their warehouse uses to check in returned devices and only then will it show up on www.tracking.smartlabel.com. It is NOT the "shipping" tracking number, which is what is recorded right away by USPS, FedEx, UPS, and any other reputable shipping company, and which is what we all want and have a right to as proof that the package is in route and that we indeed shipped it back.

Verizon is a great company, but wife keep me worried, as the product we use seems to not be spousal resistant. It is the Asurion product service replacement plan that makes me remain a customer and keep me in great standings with my wife. Without the Asurion product warranty I surely would have found another Avenue of service for her. Thanks Asurion... happy wife... happy life.

Terrible experience!!! Wasted money and about 2 hours of my life. Bought a new iPhone. The Verizon sales representative told me that the Asurion insurance would cover all my devices (NOT TRUE). The store is located on River Rd in St. George, UT 84790. Later I learned no it was only for my phone. So, I bought a new phone and two days later I dropped it while trying to open my door at home. So I went online to Asurion to start a claim. They have you file a claim which part is sending in a copy of your photo ID. I just had my debit card stolen and total of $1,000 cash taken out of my account from online fraud. Anyway, they also ask for a affidavit with your information and a short description of the accident.

I was very satisfied with my experience. Everything took place in a timely manner. Phone was broken, had one within 24hrs. I really appreciated that. That's why I have insurance on my device. I certainly would recommend your services to friends and family members. Again I thank you for being so prompt. Your service was excellent.

I called and spoke to management and finally got my claim approved. It’s a shame that I had to go thru so many hoops just to get the claim approved.

Samsung with cracked screen was replaced in a day can't say enough about how great they are and how responsive to your request. Don't go without insurance on your expensive phone or you'll be like so many people that I see with cracked screens. Thanks so much!!!

Have been paying monthly fee to have insurance with Verizon, with the only provider they offer - ASURION. Despite the years of payments with no claims, I still had to pay $200 to get my replacement phone when I lost my iPhone. I waited two days, despite their overnight shipping, and got a phone that would not turn on/would not charge. The whole point of their business is providing a service to people who clearly do not have a working cell phone, however, when I contacted customer support via online chat, she told me the only way to get a new phone shipped is to call. Ironic. Ended up taking the phone to a repair store where they told me the battery was fried. Spent another $85 on repairs to get the phone working. What am I paying a monthly fee plus $200 for, exactly? Worst customer service.

I initiate a claim 3 days ago online, someone from Asurion it was suppose to called me to confirm??? I don't know what, next day received a email saying that my phone it wasn't in service when I lost it. Called Verizon, they help me to call Asurion, then Asurion again want me to call Verizon. Then Verizon people talked to Asurion confirming that my phone was in service and covered by Asurion, then Asurion is suppose to called me back again. I'm in the third day without my phone not able to finish my claim, come on! Verizon is there any other insurances that you can use to be more efficient than Asurion, a lot of waste of time to fulfill a claim that I paying for.

Cracked the screen on my phone and Asurion wouldn't fix it even though the phone was less than a year old so it required a replacement. After haggling with Sprint about the insurance I got them to send me a replacement. They sent me a phone with a faulty charging port. So I called and had them send me another phone. They sent me another defective phone that would not activate.

I’m wondering if those writing rave reviews have the same insurance company I do. After three years of paying for insurance I made a claim for a cracked screen on a phone that was otherwise perfect. I was told that a replacement phone would be sent and I would be charged $112.00. In addition, I was told that once I received the phone I would have to send them my phone. In retrospect, I should have said “no thanks” and paid the less than $100.00 to have my screen replaced locally and cancelled the insurance. Unfortunately, I didn’t.

I contacted Asurion regarding the damaged to my iPhone. The representative guided me through the process of putting my claim in which made the process simple. The phone arrived on time and they sent a separate enclosed envelope on how to return the I phone. Asurion is good product to have on any cellular device.

When calling on my phone concern, they were very prompt and courteous upon replacing my phone. I received it with 1 day which was wonderful since my wife and I were leaving on vacation. Thanks again for all of your help! I also went into the Verizon Store and they were also very courteous in transferring all of my information to my new phone that was received.

I had a minor crack on my phone of less than year purchased. The phone worked great. I contacted customer service agent day one it occurred. The agent informed me my zip code was not covered. I insisted I paid monthly insurance and the AT&T representative that sold me the insurance assured me it would cover. The agent then put claim through. Three days passed I heard nothing. I called the Asurion agent again. This time another agent tells me the part is not available for my phone and claim will not be honored. I informed the agent I called the very place that is certified and licensed to fix the phone and they have the parts. I was placed on hold and told I needed new claim the old was filed incorrectly. I need an affidavit of which the first representative never informed. So I filed again. Waited two days heard not a thing so I called and inquired about the status of my claim.

The online system was confusing and not as seamless as I had hoped - I had to call your customer service number multiple times. It was not made clear that iPhone X could only be completely replaced; I entered the model of my phone and it sent me through to the claim so I was under the impression I would be able to only have the screen repaired. Once I spoke with a rep I was able to get the claim underway and received my new phone quickly. All of the reps I spoke with were kind and helpful.

You guys are awesome! I lost my first phone in a lake, despite precaution measures, and you replaced it. About 3 weeks later, the replacement phone fell out of my pocket and cracked the screen. I suggested that you guys supply cases and screen savers for a reasonable charge. I filed a claim and received a new phone with screen saver and case FOR FREE!!!

Everything about the way Asurion helped me with my claim was fantastic. The claim application was fairly simple enough to complete and the time that it took for the new phone to get to me (literally the next day) was better service than I could have ever asked for. The price was more than fair as well.

Asurion customer service completely blew me away. It was just amazing!! Everything was done quick, smooth, error free and our new phone was in hand and working the next day! Thank you so much. I would recommend this service to anyone who has a phone where the user is in an industry that could cause a malfunction. This was a lifesaver.

My initial contact resulted in a mailing which was only of a partial replacement, with no iPhone. Following that, the process got back on track, and my phone arrived within a week. The mistaken shipment should not have happened and could have been avoided by verification of the contents of the first shipments, I believe.

I ready happy for a good service from you guys. It took 5 minutes to completed the form and I got my replacement phone in the next day. It was really good service. I wanted to share that with all my friend, you guys the best. It is great to have Asurion service for all the customer in the bay area.

Asurion was fantastic! I lost my phone at a New Jersey beach in the ocean no less. I was talking pictures of my 3 year old granddaughter when a big wave made her fall in. Without hesitation I reached for her preventing her being swept in the ocean. A few minutes later I realized that I didn’t have my phone in my hands anymore!! After filling out an affidavit and a few forms I received a replacement device within a few short days! Having Asurion for my phone insurance was well worth it!!

I was, for the most part, happy with the overall experience. The agents I spoke with were very nice but not knowledgeable about the process. After all is said and done I will continue to insure my device through your company. Thank you all for taking the time to help me with my claim.

The claim filing process was easy and fast. We had a new phone the next day. The pre-labeled return envelope makes returning the damaged phone a snap. While Asurion provides a new SIM card and instructions to activate it, we still could use our existing one so we didn't test the activation process.

The website should have a choice in the beginning if the phone is under warranty or not before a claim is filled out. It was a hassle to figure out. It was an iPhone so I had to go online to take off "find my phone" which Apple should make it easier to complete if the phone is not working.

The best insurance carrier I have ever had. Next day replacement no matter where I am in the US (and I have had several over the last 8 years). Even in Canada the phone arrived surprisingly fast. If you follow precisely the instructions they provide, you won’t have any problems. Highly recommend.

I have a damaged iPhone 7 and went through the claims process to get a replacement. All went well other than a ridiculous $169.00 deductible. Keep in mind, already paying $35 (approx) a month for coverage. They ship me a replacement of which by the way, is also bad. I call it in to get a replacement and the morons start giving me a runaround, wanting credit card number for deductible, wanting me to shut find my iPhone off - keep in mind, we are still limping this phone along till we get a replacement. This is the most worthless company I have ever dealt with for taking care of a customer. Why do these companies feel the need to abuse paying customers.

Was told that my new iPhone X was not insured when it was stolen out of my car that had been broken into. But it was insured. Then next time I call them they say in fact that phone was insured but I needed to upload several documents to them. So I ended up having to upload documents at least 4 different times. Now I am told that my insurance doesn't cover the actual device, but instead that it insures the phone line. Wth? I have never in my life heard of a phone number being insured. So here I am 2 & a half months later and still no phone. But yet they still charge me for the stolen iPhone X on every bill I get even though they have not provided me with a replacement phone. I am very disgusted with them.

Somehow I lost my I-phone 8 around my property. I called Apple and Verizon to see what was possible. Verizon told me I had insurance on the cell phone, so I called and sure enough I had a new phone within a few days. Thanks for standing behind your commitment.

It was smooth as glass dealing with you guys!! From my 1st phone call to receiving my new phone was an incredible experience. The woman I spoke to made me feel more calm & reassured me everything would be handled, and it was. I was very glad to have been insured with your company.

My phone died and I took it to the Verizon store. Because it had a small crack at the bottom of the screen, I was told I had to file a claim. I was disappointed with this news as it meant I had to pay a deductible. However, Asurion's services were excellent. A replacement phone came right away and the instructions provided for the replacement process were thorough and clear.

The peace of mind I receive from having Asurion coverage on my phone equipment is well worth the cost! You guys provide a great service. Your timely replacement was just what the doctor ordered!!! I highly recommend your coverage to everyone with eligibility, keep up your great service.

Si chatted with somebody for about 25 mins. The person I was chatting with was unable to satisfy my request to cancel the next replacement order (I decided that I would just go directly to Apple).

My tablet was stolen. Asurion replaced it immediately, I had a new one the next day. The one I originally purchased was no longer available so I was upgraded to the next model. I was very satisfied with my experience with Asurion. I would recommend Asurion customer service to my friends and family in the future. If I have further issues I would not hesitate to contact them again.

The online process was clear and easy and the replacement phone arrived promptly the next day even though I initially got a notification that the phone was back ordered. My only reason for the 4 instead of 5 star was the notification that the phone was back ordered, though I much prefer underpromise and overdeliver instead of overpromise and underdeliver.

Great service. It was easy from beginning to end. I had no issues at all. My baby girl is so happy with her new tablet. I expected it to be so much harder but it was fast and easy... Thank you all for making the process EASY.

Let me begin with the fact that I have been trying to complete a claim for over 48 hours now. It's almost impossible to get someone on the phone, and when they do they are beyond short. I expected to have thorough and complete service, instead I am stuck jumping through hoops as a consumer to receive a product I have been paying for. This company is no favor to me, I chose to purchase this insurance. Please believe I will be switching to Best Buy insurance immediately. It may cost more, but at least I know I will get the results I want. I have submitted multiple documents, not good enough. They need more... re-submit documents and have been waiting over 3 hours for a response... no luck. Try to call in, get another pissed off woman at customer service that apparently is having a BAD day because her attitude was distasteful.

When we purchased our kids' laptops at the Base Exchange, they sold us the "exchange protection plan" listing on the front coverage for "drops, spills, cracked screens" and "normal wear and tear failures" and "defects in materials and workmanship." The page listing the plan describes it as "laptop computer 2-year service." I paid $80 for this plan.

I'm satisfied with the prompt service from you. Only complaint I have was the tech that replace the screen on my phone not a very thorough job cause that was what caused my phone to have a malfunctions. The back of my phone was peeling off within days.

We had insurance for my daughter’s phone. The glass was broken and the case was coming apart. Asurion replaced the phone. This was so important to us because our daughter is away at college and we need to stay in contact with her. The new phone was replaced in 24 hours! Thank you.

Asurion service has been wonderful every time we have needed them. Customer service has always been professional and courtesy. Customer service is very understanding in what my needs are and the service is very prompt in getting me my device the next day. It is worth having them as my insurance for my device. Thank you.

The tech was helpful in trying to fix my phone and he was quick to offer to send a new device when all diagnostics were performed. The new device was delivered the next day and I was able to get all of my info transferred without any problems. The new device seems to be working fine.