Asurion Reviews

Very easy, detailed instructions, many options to complete, had help in the store and online. The return process was also very easy, the people that helped me online were very friendly and willing to answer any questions that I had. I was very surprised at how quickly the process went.

I had my phone and wallet pick-pocketed during a trip in Italy. I was able to file the claim online and receive my replacement phone the next business day. So glad I had coverage with Asurion. I would recommend this service to my family and friends.

After five or so phone calls my issue was finally resolved. The last call was very rewarding. All customer service agents were very professional during all calls made to Asurion. I would recommend Asurion to my family and friends. Thank you.

My original phone stopped charging, so I forked out the money for a replacement phone. Less than a week later, the cheap, poorly manufactured charger that came with the phone broke. Shouldn't have been a problem, but no other charger would work on the phone, even the charger that came with my original phone. The replacement phone also glitched and froze regularly. I wish I could refund my money, return this new waste of a phone, and go buy a Nokia. Asurion said they would replace the charger, once I fill out a bunch of paperwork that my computer has been repeatedly unable to open due to too many redirects.

The ins. claim was very stressful... had to fax papers saying who I was or they would not do claim. And we carry Asurion for all phones but still had to pay around 400 dollars. WHAT'S THE USE PAYING INS. THEN, we are thinking about dropping ins.

I have used Asurion for the past couple of months, unfortunately, the phones that I have received have not worked properly (not connecting to my media wifi); however, each rep has been polite and ready to help. I just received my 4th phone.

Assurion responded quickly, professionally and very pleasantly to my situation. My new phone arrived within one day. But the best part was the amazing technical help I received in moving over all my data to the new phone. The technical help was awesome. Finally they made if easy to return the damaged phone with a prepaid envelope and gave me 10 days to complete everything. Service people were very accommodating.

Everything was great! I received my device in a timely manner and it was a smooth experience for me. The 1-2 day shipping time is stupendous! The online process to submit the claim was very convenient. And there is no upfront cost, your deductible is billed to you so I would definitely recommend Asurion to others.

Cell phone died. Had the new one in two days with detailed instructions. Website claims assistant thing was nice too though not necessary for tech-savvy people. I liked not being off the grid for very long especially in my healthcare line of work. Thank you.

The process of claim and replacement phone was excellent. But transferring all data was problematic. Couldn't understand the cs tech and had to download another smart switch from google play as AT&T program didn't transfer everything. But everything is up and running. Thank you.

Fast, efficient, and courteous. Filing the claim was easy. Follow up was good in getting new phone switched over and reminders to send back old phone were also courteous. Great job throughout the process. Thank you very much.

Phone got stolen, after not being able to track it down reported it, for one in the next two days... Manage a business so without a phone life is rough, thanks for the quick service getting me back on my feet!!

Very satisfied, and fast service. Very easy to fill out claim form and phone was delivered on a timely matter even though it was a holiday (Veterans Day). Went to the local AT&T office, helped me fill out my claim form. My replacement phone didn't not come with directions how to set up my new replacement phone. Had to go to AT&T help me set up my replacement phone.

Great job, great service, I had no issues with filling out the claim. The only thing was the delivery, it took longer but that was because of weather. So overall it was a great experience, definitely glad to have you.

I called at around 3 pm, I received the replacement unit the next day, that was fast and accurate! Thank you for being there Asurion! The customer service representative was very professional in handling my claim. I am very happy of your excellent response. Again, thank you!

The process was fast and easy, from the phone conversation to the time it took to get the phone. I was able to transfer my information from my s5 to my s8. I did have to go to AT&T store to complete it.

Very clear, pleasant, and helpful. Made the whole experience easy. And pleasant. Got return box. And new phone in a timely manner, very pleased with the whole situation. Couldn't have been any easier. Great experience and service. So glad I got it. Without it, it would have been a lot different outcome.

I bought a 5 yr protection plan through Home Depot when I bought my LG Washer 4 yrs ago. The washer was very loud and not draining well so I knew the bearings were going and called Asurion. That was 10/20/18. Asurion sent out one incompetent tech after another to diagnose the machine. First said diagnosed bearing issue and said drum needed replacing. They will order parts. Never did! A week later they sent out another tech who said the same thing. Never ordered parts. Their company said they need a senior tech to look at it 4 days later. Senior tech doesn't do any diagnostics. Just puts it on a speed wash cycle. Says bearing gone. Drum needs replacing. I questioned him on how he doesn't know anything else is wrong since he doesn't look at back of machine. I press him more and he gets mad. Scribbles out what the problem was and puts down I overloaded the machine. He also left his tools.

Good service and fast response, very professional, assistance is a pleasure to count with the services and the insurance that they give to us customers. I’m glad AT&T have you as affiliate company because helps us in everything, makes all the people like me to be satisfied in the service of our cellphone company.

Great service and very quick getting us the phone all the way to Hawai'i. That usually take forever. :) My son is very appreciative of the phone being in much better condition than his old one. I also appreciated the emails on where I was in the process.

We lost our new iPhone is less than two weeks. After we returned home and completed our documentation, the replacement iPhone arrived the next day! Thanks... A happy wife makes a Happy Life! The service provided ay Asurion was perfect. We couldn't be more satisfied.

Called to replace cracked screen on Samsung Edge S7. Paid $899 for the phone brand new, and paid an additional $559 over the course of 2.5 yrs for the insurance from Asurion. Never used the insurance for the first 2.5 yrs, until I cracked the screen. When I called to replace a cracked only screen they stated I needed to pay another $149 for phone replacement. After explaining to the customer service woman that only the screen was cracked, there was no other damage to the phone, she called me a liar and became extremely rude.

Could have been me overlooking the policy but I didn't know that if I had to get a replaceable phone it would be a refurbished one. I had to get another phone because I cracked my screen the first week I had my new one. Used the insurance and was sent a refurbished one, certified... but used. Not cool, considering I just blew $750 on a new phone. Didn't know the insurance worked like that. But the phone looks new and it works and I got a cover for it.

This is the second time I've made a phone claim through Asurion, and it was a much more complicated process this time. The first time I was able to do the whole claim online, but this time I had to download and print a physical form, only to re-upload it (why couldn't that be done online)? Also, I'm an authorized account user, but not the account holder, so I had to forward everything to the account holder, whereas last time I was able to do the entire claim myself. Finally, when my claim was received and I had to confirm my address, the website was down for maintenance for about two days. That said, once my claim finally was processed, I received my new phone very quickly and my deductible was lower than I expected it to be. I will keep this policy because it's cheaper than buying a new phone every 2 years.

The experience was wonderful. I especially like the ease of doing the claim online. It was so fast and easy. The phone arrived in no time as well. Thank you so much for a wonderful experience. Keep up the great work. I would truly recommend this to a friend.

The ease of use was amazing, very simple steps to follow and had a new phone in less than 48 hours. The new phone was in great shape however it's not holding a charge but I think this is a common problem with the iPhone 6s. Overall I'm happy.

Love the fact that I got a discount for not having a claim in the past however long it was. That really helped as for when I heard that replacement cost 250 and that was with waiting a couple days for them to get a order for the parts 10/10 worth.

The phone that was damaged was not the primary account holder's. The paperwork was filled out by the person registered to the phone number of the damaged phone. It was not clear that the primary account holder needed to issue the paperwork so everything needed to be submitted a second time. After that slight delay, everything was handled in a courteous and professional manner. The new phone was delivered promptly. The customer service people were knowledgeable and walked me through the transfer of information from the damaged phone to the new device. I would recommend Asurion with no hesitation.

My phone was stolen and within 48 hours a replacement was delivered including a protective case! I appreciate the quick response and am very pleased with your service. I will definitely recommend phone insurance to my friends and family. Thank you.

I'm a pediatrician who needs to be on call 24/7, and can't afford a phone that won't work. Spent >over 20 hours with Asurion who referred to Verizon coaches to try to replace a defective battery on a replacement phone for which I paid $150. Verizon then lost data with factory reinstallment which did not work. Ultimately sent to Apple Store by Verizon, paid $30 for battery, and phone works. But Assurion denies reimbursement because they say they would have sent a new phone (their reps didn't say that ever). Complicated bureaucracy who follow the fine print like a defective bible, all the way up the corporate chain.

AT&T suggested I call insurance as my phone failed. I called and completed information for claim and received a replacement phone in two days! Great service and I’m very pleased with response and service from insurance company. I suggest everyone with a phone make sure it’s insured.

Phone came quickly, was just like new since the phone was new galaxy 9, set up was easy. It's important to have insurance when your phone falls into the ocean. Customer service was amazing from both Asurion and Verizon. Thank you.

That was excellent, I get the phone the next day. I'm happy with the service. They really satisfy people needs. Your service is work. Process is very simple and fast, plus the price is not bad. I will recommend this company to my friends.

It was a very good experience. Happy with the new phone - works great - instructions were easy to understand and follow - easy to pack the old phone and return mail it. I would recommend to anyone to get insurance. Well worth it. Thanks.

It was very easy to file a claim via the website and receive my replacement device. The device was sent quickly and arrived on the promised delivery date. The company was very fair in giving us options of turning off the required applications even after the phone was turned in.

I had a device stolen and began the claim process online. The whole replacement process was very simple and I had a new device within a couple days. I had to contact Customer Service at one point, but they were very nice and again it was very easy.

Thanks for being so helpful with the replacement of my phone. I talked to several people and they were all very kind and helpful but one. I wish I knew her name but she was very rude. But overall the experience was pleasant.

We hope we don’t have another issue and need to file a claim but thankful to have the insurance in case we have another problem.

Filed a claim for an iPad mini and the experience was excellent and process was flawless. Thank you. I had to call technical support because there was an issue with being able to format the iPad and delete personal data, but the technical representative was outstanding in their support of my call. I have used this claim service several times for phones and iPads and would highly recommend this service and coverage.

Customer Service started off kind of rocky but bounced back quickly. Fast shipment is what I was happy about! My phone was delivered to me safely. I got it within 1 day, as soon as I claimed it lost, they send me another one the next day.

Great Customer Service KeKe!! Everything the entire process of having my device replaced went smoothly and arrived on time! Again, customer service gets five stars for moving forward and swiftly on getting my claim processed! KeKe has a great attitude, of course we talked about her famous name and had some great laughs! Thank you, Asurion!

I lost my phone. I contacted my local AT&T store. They provided me with the website to Asurion to place a claim. I did not start the claim until almost 4:00 PM, but I still received a brand new phone in the box the very next day. I stumbled a little bit with activating the new SIM card, but I called Customer Service and they had me squared away in 10 minutes. I don't know what more I could ask for, especially in this day and age of generally speaking, rude, incompetent customer service in all facets of life. I give two thumbs up to both AT&T and Asurion.

It was a seamless process that I was able to complete online. Appreciated the ability to complete my claim online and receive the replacememt phone the next day. Instructions for set up were clear and I was able to complete them in a few minutes.

My experience with Asurion was great. I called to ask some questions with the rep. He was able to help me answer my questions and was able to place a claim with one of the phones on my account. Thank you, Asurion for making it so stress-free for your customers and making my day.

Asurion service was AWESOME! The gentleman at the call number was superior! I think his name was Aaron. The delivery arrived the next day by overnight shipping. You can’t beat that! The phone that was replaced belonged to a 17-year-old female. So, you can only guess how delighted she was to get the new phone. I only have one question. Do you have any people available for training at other agencies that are so rude and subpar? Thanks for the exceptional service we received!

Easy online process. We received the phone the next day!!! Last year with my sons phone the process was more complicated with the upload of an affidavit. Completely unlike your travel insurance which was never completed even after repeated documentation submissions.

Service was great and the quick delivery was on time. I was very happy to see the company had a great concern for the customer. Again, thanks for the time and consider you showed for this request. I would highly recommend the services to family and friends.

Very satisfied with the service I received from you guys. Keep up the good work!! My son phone came quickly and you guys were there to help me out with questions or what not. I do appreciate all you do.

Your system would not accept multiple valid shipping addresses. A staff member told me they would enter it manually and I would receive my new phone within 1-3 business days. On day 4 I called back and was told this never happened. Please note that the original process too just under 1 hour on the phone. The second phone call took 20 minutes and I had to be moved to a supervisor. The entire process was unacceptable.

My iPhone X 256 GB was accidentally slipped out of my hands and the back panel was broken. When I called the customer service they informed me that their records show that I have iPhone X 64gb. After explaining the customer agent for 30 mins she told me that she will move forward with my request and asked me to upload the driver's license and the scan copy of the affidavit. I submitted all the documents 6 days ago and till now I haven’t received any update about the complaint. I called customer service to check the update and he was very rude. And informed me that it will take 24-48 working hours to review the documents. That’s ridiculous because what will the customer do without a phone for a week. I had insurance in USA but they were so good that I got my phone delivered to me the next day. But in Canada Asurion has the worst insurance provider. Next time I will go with Apple Care instead of this unprofessional Asurion.

Thank you Ausion so much for your continuing service and support. It’s great appreciated, especially when you need to have a cell phone for a business and it was done so in a timely manner! Definitely a simple easy and stress-free process!! Again thank you!!

This was a flawless experience. I even liked the messages on the box that my replacement phone came in--"Your life--reconnected" and "It's time to cheer. Your device is here." It's like you knew exactly how I felt being without my phone and how great I would feel when I got a replacement.

I dropped my phone, received a new replacement phone within 2 days of calling Asurion - they walked me through step by step on how to transfer all my data and contacts. Helped me set up tech support. The customer services was incredibly nice and supportive.

I had a Samsung galaxy s7 active and I was provided a Samsung galaxy s8. I received the item the next business day. It was fast and efficient. I will recommend Asurion insurance to a friend. Very impressed. I have found a company like Asurion.

Fast. Reliable. Thank you!! My son was worried he would be without a phone but with your fast response time he was up and running within 24 hours. The convenience of you shipping right to our house is also amazing. Great customer service.

The phone arrived quickly and I was able to set it quickly. The clerk that helped me set up my new phone was very helpful and thorough. Contacted me at a later time to make sure that my phone was working. I was very pleased with the wonderful service.

My phone charger would not connect into the phone. I tried four different chargers and had the same results. My option was to buy a new phone or use my insurance with Asurion. I used the insurance which was a big saving to me.

Great service. Fast and easy. My phone didn’t work well and made everyday use hard. Getting a new phone through my insurance was easy and financially better for me. I would recommend anyone that needs their phone fixed to use this service.

Great customer service, I received my phone back in a reasonable time. No problems with returning my phone, very straightforward and easy. The customer service I received when I called was excellent. I would definitely recommend. I appreciate the quick response and solid service. And although I don't hope to need your services again in the future I have confidence in the quality of job you will provide.

They were very helpful and accommodating during a very stressful time. All of your service representatives were very knowledgeable and polite. When I called back to set-up the new phone the technician was very patient and helpful. Thank you for all of your help!

It was a fast and easy process in filing a claim for a broken device. Once processed and approved, took 1 day for phone to arrive. I recommend this service to anyone needing to file a claim for their device.

Customer service was EXCELLENT!! Very prompt service with getting my new phone to me and taking care of my problem. 5 STARS!! I will recommend your company to everyone I know. Thanks for taking my claim seriously. I'm very satisfied with your service!!

Great experience again. Very accurate and very quick on sending other phone. I’m glad we chose AT&T to be our phone carrier. I will be sending old phone so you should receive it by Monday at the latest. Once again thank you for your quick assistance.

The replacement went very well and quick. The replacement was sent in great condition and it operates the way I expected it to. The support I received from my first tech was not that good. The second tech was great. She was very helpful and pleasant.

The Charging cord for this galaxy s6 doesn't fit well. It continues to fall off and does not enter the charge port well. I think it's the wrong charge cord for this phone or there is a defect in the charge port that doesn't let the cord fit in all the way and stay put.

Replacement device came quickly, all steps to file the claim were simple and easy. Easy to transfer all content from one device to the other. I was helped by an AT&T representative to transfer all my apps and info as well and I didn't lose any data. The transfer at my phone ready to go.

Transferred information to my new device using Wi-Fi from the Local Public Library was able to get most of it done. Then transferred over later on from home. New device is working great. And it is charging properly which the previous device was not. So that was a successful experience.

This experience has been ridiculous. I got my phone stolen in Costa Rica. Nobody had the same information. They said they could ship to CR in a few days then transferred to another person and they said no it would be 7 days. Then they shipped it to a home address but after giving them my new one they shipped it to an old one that I no longer live at. They then said I have to contact UPS then UPS said I can't do anything. Called them back and asked for a manager who was rude. They are finally calling UPS to fix this. Get it together Asurion... Plus side half of the people were nice... The other half... This manager ended it being rude as all get out... Unbelievable. All 6 people I talked with messed up everything.

Happy the store was relocated to the much larger store. The location is much more convenient too. Our saleswoman was very knowledgeable and efficient. Was able to transfer data from 3 phones onto new phones in a very timely manner.

As always Asurion was quick combiner and great with their service as always. Never have I ever had a problem or complaint about them. Thank you. The only complaint I have is that they cancel you after too many claims.

Service was excellent, but I thought the co-payment was too high. I just feel I pay insurance every month and the deductible is too high. As in over all the service and your representative was very nice and helped much.

I cracked my phone on the concrete and was just going to get my screen fixed. The customer service rep suggested I upgrade and I did. My phone was delivered in a timely manner. Great customer service on AT&T's part to get me my phone out the next day.

Asurion you guys did a great job in helping me replace my phone. The service was awesome. Not a long time on the phone. Next day got my phone. The whole process was very quick and easy. Thank you once again for everything.

Very satisfied in the end with service replacing my husband's broken S6 active. I was sent a S7 edge right away but it was too fragile for my husband's needs and I had to request an Active be sent after a week which was delayed a bit but he is happy with the S8 active he received and its durability is what he needed. Thanks.

My husband’s phone was missing and he assumed that he had left it tucked in a plane seat pocket in airplane mode. Airlines, airports all turned up nothing; as did an extensive search at home. After a Verizon Rep gave us direction, we filed a claim online. Within 24 hours he had a new phone delivered to our home. Thank goodness as he was constantly on my phone! As it turned out, the phone was located 2 weeks later- wedged between a car seat. This was AFTER I had brought the new phone up to speed. So, now to return the replacement phone. I am happy to know that this insurance is quick to respond, and yes, ‘Find my phone’ is now turned on!

Extremely satisfied with the level of efficiency and responsiveness in resolving my claim. I submitted the claim on one day, and received the replacement phone on the very next day. The experience far exceeded my expectations! Thank you, very much!

Our replacement phone showed up at our house in less than 36 hours from the time we submitted the claim. We only had to pay half of the deductible. All of the shipping labels and packaging to send the old phone back were included in our shipment. I would highly recommend.

The whole process was horrible from the start. I visited an ATT store, who were helpful, telling me to get the claim in within an hour to take advantage of an upgrade for a replacement. Via internet we tried to make the claim but I answered a stupid security question incorrectly - asking for the specific year and specific model of a car I owned years ago. So, we called, and I was asked another stupid security question - which county an old address was in. I couldn't remember, looked up the right answer and was told I took too long. So, I had to print out a validation form and send that in.

My new phone was FedExed to me and I received it the very next day. The whole process was quick and painless (except for trying to determine if it was covered by the warranty or not first, but that was AT&T’s fault, not Asurion’s).

Everything moved very quickly! I had my phone in 2 days after losing it! I was able to take pictures of my documents and upload them which was very convenient for me. The claims adjuster was very nice and swift. I hope I don’t lose or damage my phone anytime soon or ever again but if I do at least I know I’ll be taken care of with Asurion.

My screen was shattered on my phone, so I submitted a claim. Within one business day my phone arrive and I was able to take the card out of my old phone and put it in the new phone and everything worked perfrectly. The process was very quick and easy. I put my old phone in the same box the new one came in and sent it back, postage was paid and everything. It was very easy.

I got an Asurion replacement for my iPhone. I paid about a $150 deductible. I realized after the fact I should have first tried to fix the original phone. I have Verizon. Within a year I noticed the battery was lasting less than 1 hour. I took it to the Apple store anticipating they would be able to easily fix it by replacing a new battery. The guy at the Genius Bar said that the way Asurion fixes the phones - with miscellaneous, non-Apple, refurbished parts means they CANNOT fix phones that have come from Asurion. This is obscene. Fair if I had paid nothing as a deductible (though even then I would want this to be made extremely clear) but UNFORGIVABLE considering that I paid such a steep deductible.

I recently paid my insurance deductible to have my phone screen repaired. As a realtor that is my business so I most definitely needed it. I purchased another phone just to send that one in. However after receiving the device they called to tell me the back of my phone was shattered. I tried several times to figure out who was responsible. I had date and time stamped pictures of the phone from the day I sent. The phone did not have any of the damage they claimed. However they said I’m responsible for all of it and they can’t fix it due to the back being shattered. They stand against their customer. Most definitely not for them.

Always the delivery of the new device is very fast and nowadays you are processing the claim as soon as possible. But there are few concerns with the insurance. If you are removing the insurance you are not intimating it through the email.

They are friendly and super fast. They were on top of things. My issue was resolved within three emails. They didn't give me the runaround or any hassle about my issue. I will definitely keep using them in future.

Every time I have called for help, your staff have been supportive, helpful, patient, professional, and thorough. I could not ask for better customer service. Thank you very much. I will not hesitate to recommend your service to anyone in need.

The experience with Asurion was good. Was updated throughout the process and the phone came 2 days after the claim. I believe it was only supposed to take 1 day but the employee that helped me at the AT&T store didn't know the process. She told me inaccurate information while submitting the claim that delayed the process. She then had me fill out a form only to find out hours later that they needed my husband (the account holder) to fill out the form. That delayed the process yet again. She knew I wasn't the main account holder. I would assume that would be a part of the training for the store employees - that the main account holder needs to fill out the claim.

I was able to do everything online so wasn't slowed down having to wait to talk with someone. It was fast delivery and an easy transfer procedure. The whole process couldn't have been easier and I'm now back exactly where I was before my phone got damaged!

Great Service, had a good experience and a smooth transaction. This was the second time I had to use my phone insurance. Both times were straightforward and easy to get a replacement phone. I would recommend Asurion. Phones arrived with next day shipping. I did not have to go long without a replacement phone.

I had an issue with my phone not charging properly and submitted a claim. The claim was resolved quickly and I had a replacement phone (which was also an upgrade from my previous phone) within two days with zero hassle.

I was very pleased with the service I received from Asurion. The whole claim process was easy and the turnaround time was quick. It was easy to track my replacement phone once the claim was approved. The theft of my phone was very disturbing, but the easy of getting my replacement gave me some peace of mind. Thank you for all of the assistance!

For once it was very easy to file and submit claim on the website. I was able to get my son’s phone replaced with little or no pain on my part except for the $299 my son has to pay for losing his phone.

Very prompt service and easy site. Was very impressed. Easy to track order. I was very very very impressed with the ease of the order and also very very very impressed with the prompt service. Keep up the good work.

Asurion responded quickly to address our phone situation. We had a replacement delivered and activated within 2 days over the weekend. This was very helpful given it was our son’s phone and he was only in this particular weekend for a fall break visit.

Very fast turnaround on my returned phone. Very satisfied with the service. I would recommend this to all of my friends and family. I am going to check and see if my company I work for will change our cellular service to AT&T so we may utilize this service for our work.

Asurion was amazing to work with. My daughter’s phone was stolen and we received a replacement the next day! WOW that is service! The customer service representative was so helpful and when I called to set the phone up, they walked me through everything.

Awestruck. Literally the best customer service I have received in 10 years. I submitted my claim at 3pm on a Friday and received my new phone at 11am the next day. I received shipping information and delivery information. The instructions were clear and concise.

The whole experience was quick and easy. Great service. Mostly done online. Phone was shipped within 24 hours. Worth the money we pay to insure our phones each month. I would recommend this service to others. We were very satisfied.

Phone replacement due to battery issue. No problems exchanging the phones and great technical support. All exchanged and transferred within two days. Would recommend this service to anyone. It is well worth the minimal price per month. I am Very satisfied with the service and will continue the service with this company.

Yes they were very helpful and got my phone in time like they told me and sent other one back like they said. Had to go with all the presigers the company insurance wants you to apply with before you get your phone. Need all information before it's done. Thanks.

I sent my phone in the shipping packet that was provided on or around October 31 and I've been checking the tracking number daily since. My phone is basically MIA because no one has received it and it's been 11 days. I called Asurion and they told me they could file a lost phone claim but to send me a replacement would cost 250.00 which is ridiculous considering how much of a premium I already pay each month and what it cost me to get the phone initially. So not happy with Asurion!!!

Asurion makes the process so easy during the stressful time of not having a phone! As a mom, I am grateful that my son's phone was replaced in a day. He is away at college and I need to be in touch with him. Thank you, Asurion!

Got my phone quickly. But was frustrated with the new process to do so. Prior claims I called in and was able to do it all over the phone which was much better in my opinion. Printing out the paper and having to upload it is hard If you're filing a claim and your phone is broken. Some people don't have computers.

The AT&T store personnel were very happy to help me with my cell phone problems. They hooked me right up. I have a question. May I have my payment for the new cell phone split into two payments? This would help me a great deal with Christmas coming soon. I have been with AT&T for many years. Thank you for your support.

I have Metro PCS, someone stole my phone which was the first time I had to experience that awful feeling. I'm so thankful for you guys to allow everyone the choice of paying insurance. We should have other in the carrier choice I don't either of the choices provided.

They did great on providing customer service, getting my phone to me quickly, and assisting me with my claim. I would recommend this company to anyone. They offered products like a protection plan for my handheld devices, tablets, and laptops to my interest, but cannot afford at this time.

The person I spoke with was very nice and friendly, knew her job and did a great job explaining to me what I needed to do. I got my tablet very fast and had no problem getting it working. Thanks for your help.

Iphone 8, It was very easy submitting my claim and I received my phone within a day and a half. I was completely satisfied with this process. My daughter was able to activate her phone with the simple instructions enclosed. Keep up the good work! :)

Easy, fast and efficient. Couldn’t ask for anything more! Called in for further help and got great service. Top to bottom it was a good experience in a stressful time. It arrived super fast with easy instructions. I will always use this service and recommend it!

They did great!! The process was helpful and easy. Thanks for everything!! Will use Asurion again when we need it. Great service. Highly recommend Asurion to every cell phone customer. For the cost it is well worth it. We are happy we have Asurion!!!

Was back up and going the very next day after claim. Super awesome. I just don’t know how you could improve on that and it’s a relief to know that you have an excellent phone insurance that has your back when you need them. I know of no other or have no need to know of another insurance company that their services matches or exceeds Asurion and their representatives are very polite and professional and makes sure that you are completely satisfied before hanging up with you and I myself am going to be a loyal customer.

Helped when my phone was lost and then helpful when I called to cancel my claim after finding the phone although it was difficult to get a person on the line! I kept getting the same recording over and over. There should be an option to speak with a representative.

The phone arrived within 2 days, and instructions for return were clear. The process was easy. I took the phone to AT&T for setup. The phone was in good working order. I returned the phone with the pre attached address label. A good experience in a stressful situation.

Very satisfied with the replacement phone I received. I am very happy that I had insurance, did not realize I had it until a technician informed me I was insured. The exact phone was not in stock, but I am happy with the substitute.

My claim was handled quickly & efficiently. Being without a phone for any time is frustrating. It took longer for my provider to set my new phone up than it took to get it. I was happy with the speed that my insurance claim was handled.

I recently accidentally broke my phone screen. I contacted Asurion and filled out the form in less than 30 minutes. In two days I had my new phone. All I did was take the old phone and put it back in the box, the new one came in, transferred all my info over and sent it back. It was fast and easy!

Fast, easy, great!! Couldn’t ask for anything more from my carrier and insurance. It’s so simple to go online make a claim, and next thing you know your phone is at your door. So easy and fast, makes things very convenient.

You guys were amazing and I really appreciate your assistance and promptness. Absolutely awesome!!! I cannot tell you how amazing you were and how easy the process was. Thank you so much! I will always remember your service and let everybody that I know what an amazing job you did.

The store actually did the whole thing for me. The phone arrived earlier than expected and we were notified where and when the package was during shipping. Every step in the process was handled with the utmost professionalism and the Layton AT&T store just took care of the whole thing for me. Great people. Incredible service.

I have had device insurance for many years. My first device was a large rubber phone. I have never had to use it until recently. My device was replaced promptly, and it is working perfectly. Very happy with friendly and caring service people! I am very thankful for Asurion.

Everything went accordingly, there were no problems or hitches with my claim and I received my replacement phone quickly, thank you for your immediate attention in this matter. I was able to take my replacement to AT&T to assist me with the changeover.

Excellent experience had my phone within 48 hours. Process was the easiest I have ever experienced. Would recommend to all who have a premium phone. Also gave me the opportunity to charge the Deductible to my account and also I didn’t have to check On my claim not once due to them updating every step of the way.

Great experience! Super quick and easy process. The representative was friendly and helpful. I got my new phone within 24 hours, along with everything I needed to return the old phone. Couldn’t have been easier! As a mom of 3 young kids, the ease of this process was important to me and helped relieve some of the stress of a broken device. Thank you!

The claim process is super easy, the phone was delivered so quick, and when I called to tell them the new phone had a screen issue, they replaced it too. Couldn’t be happier with the whole experience, and the customer service people are all very helpful.

The first young lady that I spoke to was very unhelpful, so had her transfer me to someone else. Don't really remember his title, something to do with resolution. And he was extremely helpful & he walked me thru all the steps, and everything was resolved. BUT REALLY NEED BETTER TRAINING FOR THE FRONT LINERS...

Great. Received the replacement the next day! That was very fast!! I started the claim in Monday and got the phone in Tuesday. The replacement came by 3 o clock in the afternoon. However - there was a problem but replacement phone had some issues. It would not finish downloading the apps. Calling tech support resolved everything.

I would have given five stars but the first replacement sent to me was defective. However, I received a second within one day. Agents very apologetic and solution was quick. I will definitely keep on with insurance as this was a good experience.

It was a little disconcerting in the beginning because I only needed my screen fixed and couldn't seem to find a location within a reasonable to distance to do so and having someone come to me was not convenient. I opted to just get a new phone because of time constraints. The first phone was damaged... callers could not hear me clearly. I was super annoyed because my original phone worked perfectly fine and I would have preferred to have just had the screen fixed. However, I called customer service and they set me up with a second replacement phone that works perfectly and it was done promptly. I am very happy with the outcome of my interaction with Asurion and AT&T. Thank you both.

I’m completely satisfied with the quick service of replacement and delivery if my iPhone. Thank you. Great job of competent and professional employees involved in the process. AT&T store at the Chino Hills employee named EMILY diligently transferred my data. Very knowledgeable and polite. Thank you.

You were fast, & convenient. The best feature was I received a brand new phone for a replacement & not a refurbished one. Our phones are very expensive & we do our best to protect them so we do not have to buy new ones. This issue was NOT my fault but the hardware stopped working (it was NOT dropped or anything). Since I had no occurrences in a kin time my deductible was much lower & that is very much appreciated considering how much I paid for the phone plus AT&T’s ridiculous monthly fees.

This was a very seamless and pleasant experience from start to finish. Starting with reps explaining the process to them helping me input the data required to receiving the new device, turning on programming and transferring our contacts. The customer service and customer care was over the top. They the reps had so much patience to teach me what I needed to know to complete the transaction. Thank you.

Service was provided as promised. Service was expedient and simple. Service provider was friendly, thorough as well as patient. The process was about as painless as it could possibly have been. I can genuinely recommend the service to friends and family.

The service was great. I explained how I receive lots of medical calls daily, and my new phone came the next day, my carrier is Metro PCS, the salesperson at Metro handled everything for me and as promised I did get my replacement phone the next day.

Great all around was treated great service tech awesome fast n easy on everything!! Thank you thank you AT&T. Always willing to help and Mitchell that helped was AWESOME!!! Always a pleasure to deal with you folks. I will recommend family and friends to you all and thank you again.

I was happily surprised to receive my replacement phone only the day after I made my claim! So thank you, Asurion, and of course I will recommend you to others. Also, there no recriminations, despite the idiotic manner in which I smashed my old phone.

Great turnaround time and awesome customer service. The in home repair is very convenient, quick, efficient, and our guy was very professional. I would definitely recommend Asurion to anyone who can get it and doesn’t have it. The prices for repair or replacement are beyond fair and reasonable. Great job guys., Keep up the great work!

You made the claims process easy, great response and got my phone the next day. I appreciated the help to move over all my contacts and pictures. I would recommend this insurance any day. Happy with my new phone, it was an upgrade.

I had a bit of a problem at the beginning after a couple of days that was rectified. I had a very good experience. All the representatives were very helpful and I had only a good experience without any problems. Thank you.

Lost/stolen phone . Replacement came next day. Very good service. Verizon was not helpful in processing the claim and I had to stay on the phone listening to a bunch of annoying prompts from your company. It was extremely irritating to me to have to do that and not talk immediately to a customer service representative.

I have been dealing with these people for 2 weeks to get a new phone and it's one thing after another with this company. No one can get anything done. I sent in all my information on the 28th of October. On the 1st I received an email stating they needed different information. Not a problem. Sent it. Come the 3rd didn't hear from them, so I called them, they had no clue where the information went, so. I sent it again. Then 2 days later same thing. Then 3 days later SAME THING. Like really. Then they filed 6 different claims. Only 2 of them were on the right phone. Then, they said I didn't have insurance and that I didn't own the phone I was filling a claim on and I had to call AT&T. So, I did. AND THEY FILED ANOTHER CLAIM. WTH. So, I spent 3 hours on the phone with them the following week.

Service was fast and timely from start to finish. I received our product promptly and no issues came about in the service or delivery. Very satisfied with the ease of initial processing of placing the claim, and our matter with the phone being resolved in days. Thank you!

I lost my device and Asurion replaced it quickly and with minimal documentation that even they took care of. They were fast, friendly and very easy to work with. Not to mention the monthly cost is totally worth it. Happy customer here.

Tried to put in a claim online and when I finished it asked if I wanted a phone call and I answered yes. When I got on the phone we completed the claim. The next day I didn't receive a phone. When I called to find out no one knew anything about a claim. My card was hit for 149.00 at 4:34 pm with a reference number. Now they want another 149.00 to complete the claim and get the phone the next day. Now I having to file a fraudulent charge on the first charge due to they can't find it in the system. I will be looking into my homeowner's insurance covering my devices asap. This is ridiculous having been on the phone an hour yesterday and now an hour today. Time is very valuable to the public just not to this company.

The only reason I didn't give a 5 star rating is because the shipment processing of my replacement phone was held up until I responded to an e-mail asking for information confirmation even though this info was already provided multiple times before.

I'm very satisfied, someone came out and replaced my broken screen. It didn't work, it kept doing strange things. I would key a number and it would show up something completely different (among other things), so my phone was replaced. I am very satisfied with their service.

Customer service was great. Box with new phone came when it said it was coming. Everything was very smooth. We were not without our phone for long. They had us a phone the next day. Whole process was very simply & everyone was very helpful.

We purchased a Dell gaming laptop from the Marine Corp Exchange, and purchased the Asurion warranty/insurance at the same time because we were told if anything happened they would replace our device with a new one or reimburse the amount we paid. Fast forward 7 months and the laptop was sent to Asurion for repair (sent 2018). For over a month I received text updates stating parts were ordered, laptop being repaired, laptop being shipped to us. A week later we still had no laptop and I received the first of many calls asking why I had not selected a replacement device. Asurion’s replacement department sent me an email with a log in valid for 48hrs. They offered us the choice of a refurbished HP, Lenovo tablet or a basic Dell.

My SE was dropped and the screen broke. It was quickly replaced. I appreciated the company was quick and efficient. I wished they would’ve had a more common colored phone. I needed my phone quick and they just had rose gold.

The experience was easy and everyone was great. And when I forget something I received an email with step by step instructions on how to resolve it. So from the beginning to the end of the process it was great.

It was very easy to make a claim and the replacement product was received much faster than I had expected. The replacement product was better than the original since the original was no longer available. It was also package very securely to make sure but it stays safe during shipment.

My only issue with this process is returning the damaged phone. I cannot drop it off at an AT&T store, USPS pick is not available to me. I have to drive out of my way in a city with terrible traffic to drop off this package.

My Galaxy Note 8 developed a screen failure making it unusable. Replacement process was a surprisingly smooth and easy process online. Fast shipping made the downtime tolerable. No hiccups. Thank you for postage paid return label. Overall very impressed. Thank you.

Quick and accurate service which helped me get my replacement phone. Person who helped me was very nice and respectful and helped me through the whole process answering any questions I had. The shipping of the phone itself was quick and arrived safely to my home.

Very Happy with how easy and fast my phone was replaced. However the replacement phone has a serious glitch that I have not been able to fix so I am going to have to get another one sent to me. The refurbished phones seem to always be a problem.

Excellent customer service packages arrived quickly very satisfied with everything great job. Asurion makes it quick and painless when you have to deal the broken phone. The paperwork to fill out is easy in the delivery of the product is next day. Very very convenient

Excellent service! Would recommend to my family and friends. Thank you :) I was super happy with the speed of delivery of my replacement phone. Once I received my new phone I followed the steps and contacted your customer support and the guided me through the process.

My mobile phone was stolen. Luckily I had purchased insurance. Called Asurion the same day. Claim process was easy and efficient. The agent was pleasant and Knowledgeable. He told me what to do to cancel service on phone and Received new phone next day. He told me there was assistance available to help me recover data and transfer to new phone. I am very pleased with help I received and recommend Asurion.

Everything went as it was supposed to after our call to report the incident. The time it had taken to get the new replacement phone and the instruction package explaining how to activate and return the damaged phone. The only problem was I being a dinosaur couldn’t understand when the tech told me to install the chip in the phone. Didn’t realize I had to snap it off the card to install it.

I recently had a single small non-splintering crack on the top of the screen on my Pixel 2XL. It was a 100% cosmetic crack with the phone still functioning perfectly. Upon filing the claim it required I send the phone to them. They received the phone and immediately sent it back stating there was significant damage elsewhere on the phone and it was unable to be repaired. After making a followup phone call they informed me my only option is replace the device for the $200 deductible. The fact that the cosmetic crack was labeled as "not fixable" is simply not true. I followed up with a local repair center which stated they could fix it with issue with no trouble at all. DO NOT WASTE YOUR MONEY with this service. They do not live up to the promised experience of fixing screens for the $29.99. You will be stuck with either outsourcing your own fix or pay the replacement device deductible. STAY AWAY!!! I'm still looking for the best option to fix the small crack.

My old phone broke and I call Asurion and had my phone replaced in less than 24 hours. Contacted them by phone and had my new phone activated and files transferred without any issues. Was very pleased with the service I received.

Great service. Important tool for my work my cell phone.contacted your office. Your customer service staff was very professional. Understanding to my needs. recieved my new phone within 24 hours. I never missed a beat. was able to use phone right away. Thank you.

I was pleasantly surprised my phone was replaced in 1 day, all the way from Tennessee. I was able to track it with fed-x tracking, I was also happy that my phone was replaced by a newer model, thank you.

No hassles. Quick response and took care of my needs to replace my phone. Rep was great answered all my questions and gave me step by step instructions to assist with my unfunctional phone. I was very pleased that the whole process was taken care of promptly.

Asurion Replaced Lost Cell the Day after Claim processed. There was issue with PIN # with Verizon, but Asurion directed the Electronic Claim Process to Live Person who obtained proper information, handling Claim in few minutes with no issues. Thank you.

Great service though I wasn't impressed with having to shut my broken phone down while doing the claim. I was still able to see text and who was calling so I could get back with them on the home number. But really happy with how fast the replacement one showed up!!

Excellent service. Equipment was delivered overnight as promised. Had some problems with the first phone sent. I called back and was sent another phone, again overnight. Was even sent some unexpected accessories. Very pleased with the speed and accuracy of my transaction. Thanks Asurion.

Perfect experience! They got a replacement phone out to me quickly and painlessly. 5 stars all the way. They even called me to make sure that I was able to get my contacts and settings transferred over. Thank You Again.

Everything was great. From the first moment the CSR took my call. 9 pm and the phone still arrived the next day. Great service!!! This is not the first time I have used Asurion for a phone claim. Asurion makes replacement of a very important business tool fast and painless. “That’s all I got to say about that!!

My Android phone was replaced within a day or so of my filing the information. I used the techs at Verizon to swap data from the old to the new phone. That worked very well. However, the only problem with my old phone was that the screen was cracked and it was still fully functioning. It would have been easier for me to have the screen replaced instead of having to swap and set up a new phone.

Phone worked very well. I am delighted to have insurance through Asurion. I would refer a friend to be insured through Asurion. My son loves his refurbished phone. He's happy so I'm definitely happy. I hope nothing ever happens to his phone, but if it does I can surely count on Asurion.

I was taken care right away, shipment was fast. It was a refurbished device, however it works great I haven't had any problems. Thank you very much for providing me with great service. I would highly recommend doing business with you.

again for another easy transaction. That’s why we always use Asurion on our devices!

The whole process was efficient and straightforward. My new phone came quickly and I was able to get up and running again in no time. The website was easy to navigate and, when my current phone was not available, I received an upgraded replacement model.

I have had nothing but problems with Asurion since July of 2018. In July of 2018 I made a claim because I thought I had lost my iPhone 8 Plus. I received the phone the next day and was told that my insurance had been canceled because it was my second claim in less than 12 months. Fine. Not a problem. However, a couple of days I sent back my new iPhone because I found the one that I thought I had lost. After sending back the new phone back to Asurion I called to confirm that my insurance would be put back onto my account. I was told yes that it would. It wasn’t. It took numerous calls to both AT&T and Asurion to get it placed back onto my account. Numerous as in over 10 calls and online chats over a span of a week because both companies said that the other company was the only one that could do it.

It was great. Got the phone really early and everything worked out. Thanks again for the help and glad I have this as an insurance policy. I know I can rely on you to help should this happen again. Hopefully it doesn't but who knows.

Excellent customer service. Pleasant experience and fast service. From the moment I got on the phone to submit my claim until the phone was delivered, everything went perfectly smooth without a glitch. Thank you for taking care of my grandson and me.

Wonderful experience dealing Asurion. Very professional on the phone. Wanted to let me know they would do whatever was needed to handle my problem and really put me at ease. Received the new device and was experiencing some difficulty so I called them. Worked me through everything quickly and the device was set up. Awesome.

Easy to follow directions to replace the defective device. Quick response with very understandable directions. Good follow-up after the harmed device was returned. Asurion contacted me to ensure I was completing the form correctly, and to ensure I had followed the instructions for returning the device correctly.

2 plus years ago, when I bought new phones from AT&T, they sold me this coverage and said how great it was. I was told by AT&T, that we could if needed to file a claim for each device if something happened...we could do so 2 times a year if necessary. Move forward to 6 days ago. I Filed a claim to get my Galaxy S5 replaced (4 plus years old ) because my port wouldn't allow a charge anymore. I had the Family plan to cover the 3 phones in my plan. Plan states, that I can make 6 claims per year. I never made one in 2 plus years and Paid $34.99 per month for the last 2 plus years, around $900 to cover my phones. Filed this claim and paid the $75 deductible. New phone came, no issues as of yet.

The representative that I communicated with was fantastic. She was professional, friendly, understanding, and thorough. Her assurances and direction were invaluable and I felt I truly got my money’s worth. As this was my first encounter with using Asurion, all of those things were very important to me.

Received phone fast, in great shape. Thank you. Very affordable option in an emergency. Everything transferred over great and I had old phone out and on its way back to you guys. Can't even tell it's a different phone entirely.

Everything was handled very easily and quickly. I had my phone within 72 hours. The people at Verizon helped me immensely. The new phone worked great and it's just like the one I had before. It could not have been easier.

It was and always is, a great experience. It was fast, and explained very clearly! We have used Asurion a few times over the past several years, and we have never had a single problem. Will continue to use them in the future!

Claim was handled quickly and professionally. It is important, in our business, to never be without a phone. Communication is key. It is definitely important to know we can count on Asurion to act fast and in a professional manner.

Everyone was very helpful and knowledgeable. I would recommend your company to others. The man that called to help set the phone up was willing to assist even though I was confused about certain aspects of the procedure. The process went smoothly.

Fantastic service. The customer service agent was very knowledgeable and did a terrific job. Definitely would recommend to everyone. I had to deal with no hassles. Just put the claim in and they sent me a replacement. This service is definitely worth it.

I was very pleased with the services and done in a timely manner. The emails really helped. Was friendly and considerate of my concerns about what happened to my phone and the replacement thereof. Thank you for helping me get back on track with my phone.

It was made so easy to replace the lost phone and quick so there is now not much more that can be said about it. Handled very nicely and very easily. So I will be able to tell you and anyone else that asks that you handle things very well.

I was satisfied with the quick replacement of the phone. I was not happy with the cost because it was 25% of the cost of the phone. I will have paid $1000 for an $800 phone. Nobody could explain why the phone just stopped connecting to the carrier (Verizon).

After returning the phone, I was told I didn’t turn off the find my phone. I would be charged $500 to turn it off. After talking with several people, finally got the situation resolved. No one really knew who to transfer me to to resolve the problem which took 2 hours.

I had a great experience when my sons phone was lost. The representative was very helpful and willing to answer all of my questions. I appreciate the professionalism and concern. I will certainly recommend your company to everyone. Thank you!

When I called I was completely satisfied with the service I received. My phone was replaced quickly and correctly. I am completely satisfied with the service provided. Thank you for your prompt attention to this matter.

Probably had the worst service with Asurion. If I knew it was going to be this difficult to get a good service with something I PAY MONTHLY FOR, I would have gone to a mall kiosk and pay the $100. They rescheduled 3 times, and once the guy got here he did not correctly fix my phone screen. Yes he replaced the crack, but afterwards my screen did not work. I could not press any buttons. I ran out to him to tell him, and he told me to get in contact with Asurion. Nice. So, after being on hold and hung up on for about an hour an a half, I get in contact with someone AND THEY HANG UP ON ME! Not only is the service they provide awful, but even the customer service! Next time I’m going to a mall kiosk!

It went well. I received timely replacement. Thanks. I would have liked to receive the replacement the next day, which would have been a Monday. The phone service representative explained that items are not shipped on Sunday. So, I had to wait for Monday for it to be sent, thus I received it on Tuesday. The only thing that I would have preferred would be if they could have shipped it Sure day for a Monday delivery. Thanks.

I was trying to place a claim for a screen replacement ($30) but was FORCED into replacing the entire phone and paying the full $200 deductible because "there was nowhere in my area" to get the screen fixed. I closed out the claim and tried to contact a customer service rep of which after hours of trying to get in contact with I gave up. After the fruitless endeavor to contact customer service I reopened a claim and figured I'd just pay the $200 so I could be done with this frustrating headache of a process. All the sudden I needed an Affidavit for my phone as well (it did not ask for one the first time), so I filled out the paper and waited the three hours (they wait until the full three promised hours to return ANYTHING) and told me to fill it out again.

It took a while for me to become too connected to one person. I talked to 4 different women. Each said they could help me, but when I was transferred, for one reason or another, we became disconnected. This happened repeatedly. But once I was connected, the gentleman that helped me was very kind. The process went very smoothly from that point forward.

Great service and dependability. Always friendly and willing to help out when you call the toll free number. Keep up the good customer service and I'll continue to pay for the insurance services. Everybody is always friendly and willing to help out when you call. We got the new phone quickly because we all know how it is to be without a phone for a day or so.

Very courteous and quick service. It seemed like it would be a hassle to replace my device, but it was a very easy process, and my replacement phone arrived the next day. The person I spoke with on the phone (to help me set up my new phone) was very knowledgeable, courteous and helpful!

So the shipping and convenience were alright for sure. But they sent out a refurbished phone, which has some kind of internal issue going on. Called Asurion after taking it to Best Buy to talk to a tech who said that we should get it replaced. Asurion told us that we have to take it to an Apple store which is an hour away just to have it checked before they will do anything. As the customer I shouldn't have to be taking it anywhere to get the product and service that I have paid for. Overall poor customer service and bad attitudes are all of what I have gotten so far.

The only thing that kept this from being a 5 star is that I had a 4 was upgraded to a note 5 - asked if it had a replaceable battery and the ability to add a memory card - like I could with the note 4. The technician said that I would be able to - that was not correct. She should have checked rather than just say yes when she didn't know.