Asurion Reviews

My son's phone was replaced in a timely manner which is essential to a college student. Thanks!! It was really reassuring knowing everything would be taken care of. We are definitely glad that we had the insurance to fix this.

Lost my phone, and you guys done a fantastic job on making sure I had another phone. THANK YOU very very much. Your service is very prompt and swift. Received my phone within two or three days, would recommend this company to any of my friends or family.

I made a phone claimed. In which I claimed I misplaced the phone. I got my replacement and everything is well. I recovered my old phone with damaged screen. Replace it and try to used it, I am told that the phone was stolen. Great, I call the carrier AT&T and they said it was Asurion who blacklisted the phone. After paying a deductible of almost $225, and paying off my phone to AT&T for almost $800, both phones are blacklisted as stolen? Made monthly payment installments for almost a year and paid insurance too, who is stealing from whom? I would never hire the services of this company, nor recommended to anyone. There are better options out there. Really bad company!!! Really bad service!!!

Seamless transaction this time. I have been dissatisfied with the process in the past but this time it was very easy, and fast. The device arrived on time, and continue with the great customer service.

The exchange of phones was quick and easy. Simple claim form, had the phone in two days and dropped the old one in the prepaid envelope to return. It couldn't have been easier. The phone was only a few weeks old and it was extremely distressing to think it was broken. Asurion made it much less stressful.

They were very helpful, friendly, and fast. They wanted to help me out and made sure I was stratified before they hung up. I would have gave a higher rating but I was told it would be a new phone and it was a recertified one.

Reported phone stolen, but it was recovered within 4 days. Even so, company handled claim well and then killed it when we reported the recovery of the phone. Very satisfied. We were also very satisfied in the past year when my grandson's phone was drowned in a river during a canoe trip; easy claim for the replacement phone.

I have an iPhone device through AT&T with which I make monthly insurance payments for. My screen is damaged and since Asurion doesn't have this service everywhere, I waited until I was in a location where I could get this done (4 hours away from my home). So I went through the procedure of scheduling an appointment online to get an Asurion tech support person to come to my location to get it fixed, at a time slot from 3.00-5.00 pm. 3.00 pm comes and goes, and I don't hear from anyone. At 4.30 pm I get a call from the tech associate, who says he's stuck in traffic and would only be able to come by 6.00 pm. A little annoying, but it's not his fault so I continue to wait. Come 7.30 pm, I have not heard anything - my call to the technician goes to voicemail and my text message is unanswered.

These criminals do everything they can to reject your claim. They wasted 4 hours of my time and made me jump through hoops for 2 days before rejecting my claim. These type of companies are worse than dealing with the government or health insurance industry. Now that is saying something!! Horrible people!! Don’t make the same mistake, do not use their insurance service!!

In replacing my damaged phone, I was very happy with the way it was handled. Everything went fine and on time. The phone was shipped to me fast and the instruction to return my phone back was easy to follow.

Thank you - very prompt service. My son is very happy to get his phone back. I wish my premium wasn’t so high, but understandable. I encourage people to get the insurance on their devices, it is hassle free and provides a little reassurance about getting you back up and running.

Great service. I appreciate everything. Especially being a holiday week, and we still got the phone overnight. The customer service for us very friendly. Thanks again. I would definitely recommend their services for anyone that is in need of insurance for phones. Especially if you’re doing phones for your kids.

When the phone was delivered it was delivered in the account holder's name which is for my son so when the carrier deliver the package the company said there was no one working there and I appreciate them taking it back to FedEx because so many carriers just drop packages off and hope to someone get it. But at least they came in and I inquired and mention the name on the package so I think you guys did great.

It was my first time ever damaging my phone, went to my carrier and they assisted me with beginning my claim, Asurion was in contact with me via email within hours, had a resolution to my claim within a day and a new phone within 2 day. Easy and hassle free process.

Very helpful customer service over the phone. The phone showed up the next day. I couldn't be happier with the service I received. When I received the phone they helped me get everything set up. Thank you for all your help. I would definitely recommend.

Daughter's phone fell in water. Y'all sent a new one. The tech was very helpful, personable and pleasant. Fast service. Replacement phone was here the very next day. Super easy to return the old phone. Placed it in the envelope sent and dropped it in the mail.

My phone died on Sunday 11/11. I filed a claim with Asurion on 11/12 with the false promise that I would receive a device within 1 to 2 days. After numerous calls to their customer service department and nine days later I have yet to receive a replacement device. Every time I call customer service I get a different answer. The first agent blatantly lied and said I would be receiving my replacement device within 2 days. She also said she could see a tracking number (although I was not able to see one on their website). The next day I followed up and they said my model/replacement was not available and obviously there was no device on the way as the previous agent had stated.

5th insurance claim in as many years. Every time, the process is seamless, and the phone arrives the next day. Great service, as long as you understand that the replacement phone will most likely be refurbished. Test it hard the first week, and make sure it's working properly. If not, they will send you another phone.

Thank you for the service. Absolutely outstanding. We have had to utilize your help a couple of times and you have done a great job all the way around. We definitely recommend your services to others. Thank you for your promptness and sense of urgency when providing the service.

Fast and easy the best part of a bad experience. Lost my phone, felt as if I was lost, called these folks. They made me feel much better. Just knowing someone was trying to help makes you feel that it's not the end of the world.

Very kind and very helpful. Got my taking care of in fast time. I was very happy with the service. I was very pleased with how fast it came in the mail. They got the service connected in no time. I had a good experience.

I feel the time if the report was very fast and accurate in getting the replacement phone in no time. I would like to thank you for your response in getting me the I phone in no time at all. Thank you.

Service was nice, kept me informed. Automated system a little confusing. But called and was immediately helped. Waited approximately 7 days for stock. Once received phone needed to call to get it activated, person there was not as helpful. Kind of short but I got new phone and am happy.

Great I'm so happy. Rep was so helpful. I'm gonna tell all my friends and family. I'm so glad I had the opportunity to work with your company. I'm definitely happy with everything. If there's anything you need from me please let me know.

Great job by all. I was sent a device different than what I had because mine was unavailable. They corrected and made sure I received a device that was as good as mine. They made sure I was happy with the outcome.

I actually don't have Verizon carrier, I have Metro. But your service was great all the same. I was actually very very pleased with the quickness and response time in my claim. Thank you so very much. I take great pleasure and feeling up this review for you. I greatly look forward to working with you again if the need ever arises. Fingers crossed that that won't actually happen. But I have full confidence, and security knowing that I can rely on Asurion.

Excellent service and quick response! New phone arrived in less than 48 hours. Easy return process and set up a time. I will always use this service and remain a loyal customer. Asurion is the best cell phone insurance company out there.

Replacement phone arrived in 2 days, and was fully operational on day 3, will all my data, apps and msg. Customer Service was available, but not needed, and they also called the following week to ensure all was still good. Great stuff.

Thank you for all your expedited courtesies to get my granddaughter back up and running with a phone. It is much appreciated!! She had a new one in her hands within 24 hours of claim submission! This was a blessing!

Good reps. Very courteous and friendly and tells you everything about the situation. She even put all conversions in her computer. Very nice people and knowledgeable. What else can I say but it was a good experience.

Phone arrived in a timely manner in good condition. Did not realize it was going to be a refurbished phone. Took very little time to get it activated. Next time I need to check the cost of unlocked devices as I may have been better off to upgrade.

Pretty good overall experience. Only negative was how hard it was to actually figure out the return policy via the website, and then it took a long time to get the phone. The fee of $75 was a bit of a surprise as well... but not that bad.

Quick and very good. I was very impressed with how quick I received my replacement phone and how easy it was to return the bad phone at no cost to me. Getting a discount on my deductible was also a plus.

Called to have replacement for first phone I got that didn’t work, received the next day, they were very helpful when I called to ask about what I needed to do. The gentleman that I spoke to was very nice and courteous. Told me no problem getting another one to replace the first one that I had got on the insurance claim that did not work. Hopefully this phone will work.

I have been paying for insurance to replace a cracked screen, if necessary. Well, that time has arrived and I have had my appointment scheduled and cancelled twice by Asurion. When I ask to speak with a manager, I am told no. I don't see the value in paying for something monthly that I don't actually receive. While coming to me is convenient, I am continually having to schedule time to be available for the technician. Not a big deal when you keep your appointment. Rescheduling one, sure. But another cancellation... Why bother paying for this "service" anymore?

Very happy with my experience. No hassle. Just answer a few questions regarding the claim. Prompt service. Easy exchange. The replacement came faster than they had estimated. Returns are easy with prepaid label and box included. What more could you want.

Good stuff got it fast, switch new phone, sent old phone back with the materials they gave. Sent back to them no problem. It was easy to make a claim. They were really good and fast, but hope not to have to use them anytime soon.

I did not expect to get a new device. I was very pleased with how fast a new device was delivered to me. And lastly, the deductible was reasonable. I was expecting to be out hundreds of dollars and without a working phone.

I received my replacement device in a timely manner, the next day as promised, along with instructions on how to configure the new device and return the damaged device. However, the shipment did not include the pin to open the SIM tray.

Everyone I dealt with was nice and had the same goal in mind; that was to get me back up and running. I never planned to use your services, but everything went well. Shipping was quick using the overnight service. Thanks.

I am so glad that I had Asurion insurance on my phone. My phone was replaced quickly after I reported it being damaged. There was no hassle. The company sets up a time to assists you in setting up your replacement phone. Thank you.

Everything was great. The only minor complaint would be receiving a refurbished unit. But it works. The store even lent me a phone to use. Broke Friday and received the replacement on Saturday. Very quick service. Will use the warranty again. Thanks much.

Very easy to use. I made 1 phone call about a faulty charging port. They agreed to replace and a new phone arrived the next day. A return mailing label and packing supplies and tape were all provided so only had to make a quick trip to the post office.

Awesome possum, nothing more should need to be said about the way I paid the 199$ and my phone came next day even though it was a Sat I got it... I love my phone, it's a 1000$ phone and I got a new one for 1/5 of the cost...

My replacement claim was easily processed and the equipment, even though listed as “out of stock” initially, arrived in a timely way without trouble. The return of the faulty device was easy, too. And getting the discount for making no claims in the last twelve months was a further bonus.

My replacement phone arrived quickly and with no hassle to order! I was able to easily transfer every single thing from my old, broken phone by myself with the easy to follow directions. Thank you to make an unwanted task pain-free!

Asurion replaced my phone within days and sent another new phone when the battery of my new phone failed a week later. I was able to make a claim online and fix the battery issue with one quick phone call to customer service. I’m very pleased.

Thank you all for your help! We got our phone in a timely manner and are very happy with your services! Again thank you for all that you do to help your customers!! I cannot express how satisfied I really am!

I am very pleased with how quickly this was handled. The new phone came in quickly and I love it. Filing the claim was quick and easy, as well. Everything I needed to know came in the box and made everything so easy.

Filed a claimed last week on Wednesday around 4:45 pm. I believe it was and received the replacement that was identical to what I already had the following day at 2 pm. The customer service and willingness to help was amazing and so professional.

I was very disappointed in the way my phone was replaced. First of all, I paid for a multi-device protection package-insurance at a cost of $35 a month. When I needed the phone replaced I got the runaround. First I was told to submit online as this was faster. I had to wait 24 hours for a decision, then had to call and was told I didn't submit enough paperwork and would send me the forms I needed. After waiting another 24 hours I was then asked to submit more paperwork and identification before it could be processed. This went on for two more times asking for different information or paperwork every 24 hours. It took almost two weeks before I got my replacement phone. When all the paperwork should have given to me from the start and Asurion should have contacted me if they needed more information not me having to call every 24 hours for more nonsense!

My phone completely died on me. I didn't drop it or get it wet or anything else...it just died. I tried to file a claim on Asurion's website and was given a message to call customer service. After speaking to them and verifying all my info I was told that I would get an email within 24 hours to complete the claim. I never received an email but went back to the website and the option to complete the claim was there so I completed it. It said my replacement device would be shipped within 1-2 business days. After waiting 2 days I checked back on the website and it said my replacement device was shipped but there was no tracking information available. I was trying to be patient so I waited another day, still no phone (now 4 days since I began the claim).

It was very easy. The girl at At&T helped me and there was no problems whatsoever. She took care of the filing of the claim. Really all I had to do was answer a few questions then go back in there to sign my name.

Called in the defective device at 3 PM CST and had the replacement device by 10 AM the next day. The representative was very knowledgeable of our needs and took care of the issue in timely manner. I would recommend Asurion to friends and family.

After having a damaged phone (cracked screen) it was nice to get it replaced. Quick and efficient. The process took less than a day and I received my replacement the next day! Well worth the money. So happy I can use my device again.

A phone stopped working due to an antenna issue. The customer service rep was very informative and friendly. The new phone arrived quickly, and the directions to send in the old phone were very simple. Great job Asurion! I definitely recommend using Asurion.

My son lost his phone. The process was very user friendly and he had his replacement the next day! This was very important to us as he needs to communicate with me when he gets out of school. Thank you!

Replacement was fast, within 24 hours. Set up was long, but telephone support was excellent. Only minor issue is that I would have preferred replacement with the same color as I had purchased. Model number, memory, etc. were all the same.

Shipped the phone out quick and easy process but they shipped me a phone that was already on an account which was a major hassle to get it off. AT&T had no record of this phone being on an account either.

We had a great experience. The phone was delivered within a timely manner. The phone also did not have any damage done to it when the box was opened. I would highly recommend Asurion to anyone with AT&T and Verizon.

The tech was outstanding and knowledgeable about my situation. She talked me through my situation and solve it with no problem. You need to give this representative a raise and a promotion. AT&T it’s a great company and your technical support is awesome.

Excellent service and a very fast response. I was very impressed. Less than 48 hours from the time I filed a claim until I had my phone. The online claim filing was so simple and clear. The approval process was very fast.

Good thing I have phone insurance. I received the replacement after 2 days. Great. Im happy as I need the phone very badly. I definitely recommend to my friends to get insurnce of their phones. It helps a lot. I give them excellent rating.

I have had AT&T since 1996 when they were Cingular and have always carried insurance on my phone. This experience was very easy and went extremely smooth. Thanks for getting my new phone to me so promptly. Just wish I had not lost all my contacts!

My iPad was stolen and the replacement was here in 2 days. Very easy to do business with. The only issue was the SIM card was not activated correctly so I did have to go into a store and they fixed it.

It was very easy and simple to replace the phone. Customer service was a breeze to deal with. The rep explained everything clearly and patiently. Paying for the replacement was easy. Having the phone come overnight was a blessing as he was going to travel soon after that.

The process was very fast, easy and the reps were committed to resolving all of my issues. I had a few hiccups because my daughter is out of state, her phone would not power up and we had already activated an old/replacement phone. This made finding the ID#s rather difficult, but the reps helped me through it and got the phone replaced (quickly). They even gave me tips on shipping to a university mail room. I truly appreciated all of the help.

You did fine but AT&T dropped the ball at first but finally got everything corrected. I’m not sure what else I can say except that the second phone was shipped to me overnight which I very much appreciated. You did an excellent job.

Overall a fairly easy process, but since we had to have the phone delivered to my daughter at college, rather than to my home it required additional documentation which held up the process. But once things were submitted the replacement phone was sent out fairly quickly, and the delivery was very fast.

Thank you for being very prompt with our new device. We were having charging problems with a device. The representative was so helpful and assisted us in getting a new device next day. Thank you Asurion for being so great.

Service was fine. May want to create a flow that's a little easier on Mobile Device Administrators that need to place claims for various users from time to time. After speaking with team a lot of the IT admins here do not want to send their personal ID to place a claim.

Received new phone. Working great! Had a cracked screen but with the new one we are good to go! Thanks for the great customer service when setting up my new phone. It really was very helpful and the people were very friendly!

The phone died about 3 weeks ago, I contacted my carrier who put me in touch with Asurion and within minutes my phone was approved and replaced. Thanks, Asurion, without you I would still be looking for a replacement phone and without normal contact that we've come to adapt ourselves to!!

I couldn't have asked for better service from customer service and Asurion. The customer service rep was helpful and courteous. The replacement device came in promptly and had easy registration instructions. The new device has worked great and met my expectations.

Phone replaced due to battery not charging. They did a reset and after reset nothing but static when someone called or if I called out so phone was useless to me. The staff was very helpful and understanding. Replacement was there the next day.

After a few phone connections and button presses the matter was solved. Other than a misplaced digit in the delivery address, that caused a delivery delay, it was a good experience. Fewer questions and accuracy in the details would help but they were polite and helpful.

Great and fast, received my son's phone the very next day. His phone was no longer being made so he even got an upgraded phone. He is very happy with it and that makes me very happy. Thank you so much.

Called to replace two iPhones that lost. The representative was very helpful and walked through the process so that I could file the insurance claim online. She also told me how to file the second claim on the other iPhone. The phones arrived the next day and they were ready to be activated the same day.

Just replaced my grandson's dropped broken phone, got the new replacement and 3 wks later he's hit by a car and had to call you for yet another replacement. It was so easy and swift. Your customer service is awesome. Thank you!

Activated my phone in a timely manner while I was at work. I work 2 jobs and needed this done fast. Kept leaving to attending customers needs and would hold while I was away. Really accommodated for my needs and I was happy with my experience.

My twin kids both lost their phones and Asurion were prompt, efficient and friendly. They got both my kids new phones with a low deductible within the next day no longer than 2 days. I was very pleased with their service.

Service was quick, easy and accurate. Process to set up new phone was simple and representative was helpful. I’m glad to have had the phone insurance, but still wonder why with the cost of iPhones why they don’t seem to have longevity.

Fast and easy to fix my issue!! Called and in matter of 3 days they fix my problem!! My iPhone X screen and back broke though needed to pay more than I paid so called and customer service excellent and very friendly.

Had a cracked screen repaired at my house, very fast service. Unfortunately, after the repair, the phone began to heat up rapidly. I contacted Asurion, they immediately responded by sending me a brand new phone the next day!! Incredible service, would highly recommend!!

Everyone I spoke to was very helpful! New phone came in perfect condition. I was told a case and charger would be included but they were not so I’m a bit upset in the aspect but still gave a 5 star rating. Please send me a receipt for my payment please?

Everything that was promised was delivered on time. The only drawback was that you couldn't replace my phone with a duplicate phone, and I had to learn how to use the new phone and had trouble retrieving files from the cloud. That had more to do with the cloud than with Asurion's service.

I received my replacement phone in a timely manner and intact. However, AT&T sucks in customer service and doesn't hold to their own rules. They won't let me upgrade after I have for filled my end of my contract with them.

Phone came in one day - great service. The application process was quite easy, no questions asked... prompt and professional! My son did find his phone in the wet parking lot the next day... crushed pretty bad. Will be sending it back tomorrow. Thanks much.

Insured phone wasn't functioning. I called and was talked through claim filing process and a new phone arrived to replace the inoperable one. The process was easier than I'd expected and it was resolved quickly. I appreciate the service.

I was supplied with a prompt replacement phone and my calls were forwarded to another number in the interim. This was greatly appreciated as I needed my phone every day for business. I am glad that I chose this insurance and will certainly continue with it.

The entire process and communication with Asurion was very efficient and allowed me to get my new device quickly. Customer service was thorough and helpful. Further, all forms were easy to download and upload. Responses were quick and thorough. Thank you!

Great service and timely manner to receive the product. This issue was resolved by some very good people. I was able to get my service connected and fixed in due time. I am very happy and grateful. Thank you.

I was hesitant about protection plans as I thought the deductible would be as much as a new low-end phone. That turned out not to be the case. Even though my bill has gone up I can manage that over paying full price for a new phone.

My screen was cracked. It was replace but the part was defective, the only option I was given was to have the phone replaced, needless to say, I was upset that it could not just be replaced with another screen part, and had to deal with a faulty phone screen. However, I was pleased that my phone was replaced with a new phone since my phone was only 8 months old and received the replacement in 2 day and happy the issued was resolved.

Greats service and received phone the next day. It was simple to return damaged phone in mail. Had a few questions and customer support was very helpful with the answers. I would certainly recommend your service to a friend about my experience.

It’s like having a brand new phone so far. The refurbished phone you sent me is in mint condition. The transaction went smoothly, I was able to retain all my apps and photos. I will send my damaged iPhone 6 in the mail tomorrow.

Very helpful from start of the initial phone call. Listed all requirements from start. Was able to get the phone up and running within minutes. Did not have to call back, which was great. Generally overall great service. Would recommend service to everyone.

Asurion and its employees were all very quick, efficient and more importantly, friendly and relatable. Each staff member was very helpful and understanding, while being sensitive to my situation and the problem at hand. I would recommend them without hesitation.

Great service, fast service, I was honestly impressed and really happy with everything! Thank you!! I call on a Monday and go my replacement tablet on Wednesday. So quick and easy online, and I called to get help and they were wonderful.

The insurance was great to have, received my repaired phone in the mail a day after making the claim! No hassle whatsoever. All I had to do was send the broken phone back and that was it. I only had to pay 112, thanks to the 12-month policy.

Excellent service, cordial, helpful and efficient!! I received my replacement phone after losing it in 24 hrs time, great service. = ) I was able to resume my work activities, without much of an interruption. I would definitely recommend to friends and have no plans to cancel my insurance any time soon.

My son who is attending college in Virginia dropped his phone and it didn’t work. We contacted Asurion and you sent a new phone to him. That is the extent of what should happen. However, for some reason Asurion continued to believe that my son had not taken his “find my iPhone” feature off the phone. My son is very adept in the iPhone world and he assured me that he had followed the directions and taken the feature off in his Apple account, yet I received at least two emails threatening that we would be charged because the “find my iPhone” feature wasn’t turned off. I don’t know if this is a common experience, I would hope not because this was poor customer service.

The claim filing paperwork is very simple and straightforward. The directions for what happens once the paperwork is uploaded could be clearer. I assumed that once I received the "we have your paperwork" notification that my replacement phone would arrive within "one to two business days", as stated. That's not quite true. It's "one to two business days" after the paperwork is **reviewed** and the claim is approved, which, in my case, was three days after I uploaded the paperwork. So it was actually four to five business days until I received my phone. The process was painless, but the wait was frustrating.

Put a claim in for a broken phone in the evening. The person I spoke with was very helpful with the process. And I had the replacement by the afternoon the next day, very happy with everything and would be recommend to a friend.

Fast delivery. Easy to file a claim! Very happy!! Phone broke on a Monday, my new phone was delivered on Wednesday! I will never take my phone out of its case again, that's for sure. But this company was very easy and fast!

The process was very simple and very quick. The person getting the information for our claim was sympathetic and nice. He was very descriptive with what we would need to do. It was a very fast delivery of replacement device. Once the paperwork was submitted, the device was delivered the next day with tracking number. Really appreciate how easy the process was. Thank you

Very satisfied. I had my new phone in two days and was activated the same day as I got it. I would recommend anyone to have this extra coverage. I got a good price on the substitution of the new phone.

I got a fast replacement for my Samsung Galaxy S9, which is good because all time I was told to getting insured. I was just surprised by one incident that I thought would don't hurts the phone get it down... I was so scared of the inconvenience don't gets coverage but I was happy to know how fast come and how much your guys care about the customer service. Thanks.

I smashed my screen. Called ATT. Had insurance it just got better after that! Got my new phone in three business days - hooked up and transferred so easy!!! It was so easy and customer service all around best? Thank you ATT. YOU ARE THE BEST!!!

I did not receive my car charger in the box. Please send one out to me? I did receive the phone in a timely manner and was happy with the quality of everything I did receive so far. The last thing I need has mention is the car charger I was told would be in the box. Thank you.

100% satisfaction. You guys are great. Thanks for your help. I'll definitely recommend a friends to protect them to protect their phone with you guys. No doubt my family is so happy with this service. Thanks again and happiest holiday to all of you.

We spent sufficient time troubleshooting the device, but when it was apparent that it was dead, Asurion had a new one on our desk the following day. My tech even walked me though step by step as I filed our insurance claim. We were also surprised to see our deductible was about half what it was listed due to the program's benefit of a disappearing deductible. We have no complaints at all-only compliments for Asurion and their tech staff.

It was great. I got my phone in one day. It was simple and easy to understand and the way to submit the claim to get it done. Was pleased from the time it took to do to submit the claim that my phone arrived the very next day. Nevertheless I think this was worth it.

Very knowledgeable with details and options to either fix or replace my device. Very courteous and friendly customer service if you call them. Online service was very fast when it came to finalizing and processing the claim. Delivery on device was less than 24 hours.

Customer service are very good. They processed my claim over the phone with no problem and got me my phone the very next day. Very easy to send the other phone back of their provided a return Envelope for the phone. They also provide the phone number to call to the old activate your phone which was helpful though I did not use that.

From the beginning to the end the whole process was so easy and fast. It was a GREAT Experience for me! I couldn't believe I had the replacement in 2 days and transferring the info to the new phone was so easy. Thank you!!!

The phone came next day just as promised... very easy to set back up so very happy I had ins on it. I would recommend everyone to carry ins on their phones. You just never know when you are going to drop it. Thank you.

No issues at all. It was a seamless and easy process. I was able to log on to their website, follow the instructions, and get my phone replaced immediately with an equal or better model. I cannot imagine a way to make it any easier.

Phone glass shield for a pixel phone was replaced and come in in a timely manner. Had a good experience with representatives. Did encounter a small issue, I was charged for a non return of equipment but called in and they acknowledged the error and made the correction.

We had absolutely no issues. Appreciated the regular communication. Equipment arrived quickly - return was fast and simple. Wish all transactions of this type were as problem free. Very glad we had the protection we did.

Fast, reliable and packaging was perfect. Can always count on you. Site is easy to use and very user friendly. All the information required is easy to update with no issues. All data on plan is accurate when reviewing plan.

Beware the fine print in the contract. I bought Asurion insurance without realizing that, if my phone needed to be replaced, it would be replaced with a reconditioned phone (one that doesn't work, as it turned out). It started with a cracked screen. Asurion sent a repair person who replaced the screen, but it was unusable because the touch screen function didn't work. So I was duped into sending Asurion my perfectly good, almost-paid off phone and getting a replacement that was reconditioned. It did not work. It couldn't connect with wifi. I called Apple for help. I was told that the model (A1660) was faulty and to call Asurion for another replacement.

Even though it took me 4 hours to deal with AT&T to get me to the right people regarding my stolen phone. Y’all took care of me quick and within 2 days I had my phone and tried to help me locate it. Y’all were awesome. Thank you.

Great experience. Phone arrived on time. However, the phone requested was rose gold & the one revived was black. It would be appreciated if the color scheme would match the original phone. Otherwise no issues. Would recommend this to all my family & friends.

Service is actually Metro PCS. The replacement came in quick and works well. Was easily able to transfer everything and activate the new phone. It was nice to have a way to return damaged device. I love the fact it tracks the return as well.

Asurion insurance company is the worst insurance company that I have had to deal with EVER!!! I have literally been trying to get a replacement phone for 5 hours and still no phone. All the money that we have to spend on the insurance it should not be this hard. You pay every month for insurance and then have to pay $199 for the phone.

I was extremely pleased with the service. We submitted the claim on Saturday afternoon and my son had his replacement phone by Monday evening. I also love the idea of having the option of my deductible decreasing due to no claims. It ended up saving us a ton of money when we ended up actually having to file a claim. The phone insurance is money well spent for the peace of mind and ease of replacing the phone. We would definitely recommend adding this to any wireless plan.

After my wife broke her, almost, brand new phone, I was worried it would cost an arm and a leg to fix or replace. I found our insurance information and got in touch with Asurion. Within 24 hours, I had a prepaid shipping envelope. They promptly returned my phone unfixed. I called to sort out the confusion, and they said it was not repairable but replaced my phone for the cost of the deductible I had already paid!! Amazing service and very prompt. I strongly recommend their services to all of my friends with AT&T and Verizon!

During my lunch hour, I went to an AT&T store and presented my damaged phone to a in-store clerk and was advised everything is handled online, I went back to work, went to the website, submitted my claim, phone arrived the very next day... Perfect- however, it would be even more perfect, with Asurion on-site to issue a replacement at POS.

The overall process (printing the doc and emailing it back) was very simple and the faster I did it the faster I receive my new phone. The setup process and transferring all my info was as simple as logging into Google, was extremely simple. Overall, the basic process of ordering combined with the speediness from when you fax back the doc to the til you receive your phone are what made me rate it 5 stars.

I was amazed on how fast I received the new phone. I would recommend your service to anyone who wants the best out there. Your customer's service went above and Beyond normal that one would expect. I feel secure in knowing that if some unexpected event should occur. That your company is there to help me and my family, with our needs. Best regards!

The process was very fast and the results were that we got another phone. I am very happy with Asurion. I would definitely get your services again and recommend your company to friends and family. Purchasing services was a smart move on my part. Thank you.

My original LG Phone stopped functioning. My insurance claim was taken care of immediately with a replacement LG. However the phone had issues with the sound, freezing, etc. I called Asurion, explained the problems and another LG phone arrived the very next day! Great friendly, efficient customer service. Kudos... Keep up the good work!

I received my phone the next day of completing the claim. The phone works really well. The people I talked to through Asurion were very nice and helped me very well. The company is a very good company and if a friend needed their phone fixed or replaced I would definitely recommend Asurion to them.

When I saw a refurbished Lenovo Thinkpad W530 workstation for $530.00 with 16Gb of RAM and a 500gb SSD on Overstock.com, I just had to get it. When I noticed the SSD was listed as “Generic”. I thought I’d better get the 3 year warranty from Asurion. Sure enough, when the laptop was delivered the SSD was dead and it had never even been used. I contacted Asurion to ask them if I was willing to pay the difference between a generic SSD and a Samsung SSD, could they do that. The short answer was no. They said they would replace it with the same brand of drive that it has in it. It wouldn’t have even cost them 1 cent more, but no. So I’m changing the SSD myself to make sure it will still work for years to come. Beware using Asurion!

Asurion response to our claim had always been nothing but excellent. Kudos to the people running this corporation. They really take care of their customers! This is not the first time we had a claim and we’ve never been disappointed.

I have paid a monthly insurance premium for over a year. Broke my phone, had to pay another $150 for replacement and received a defective "AT&T assured restored phone". It is worthless and I can't get it replaced immediately. I have to wait for a review which was to be 24 hours and 2 days later find out they need my ID and an affidavit. They sent THAT info to my mom and not to me although ALL my paperwork has my number and email. I've lost work hours and opportunities. When both my mom or I called, we kept getting the runaround. They guaranteed her I would have a phone by tomorrow but now she finds out I need to send more documentation. I do not recommend the insurance. They are good at apologizing though.

Very fast 2 day replacement. Info saved to Google all came back. Saved my life. My contacts came back immediately. Just had to go to Google Photos to bring back the last year of photos. Well worth the insurance! Just do it.

Lost phone in Paris, these guys were awesome in helping me with my insurance claim and my new phone was delivered a couple of days later. I’ve been an AT&T client for years and to this day I have never had a bad experience with this great company, you guys are great to work with and I would not hesitate to recommend you to anyone who is looking for a carrier.

Overall, a decent experience. The only thing I didn't like was being asked by five different operators to confirm the same information. I feel like it would've cut in half the amount of time I had to be on the phone.

Have returned my VIZIO 50" T.V. 3 times for the same issues. They do not seem to check the unit properly for it to continue having the exact same issues. This is now time 4 and I cannot get a replacement or refund. I would NOT recommend purchasing their warranty for a T.V.

Response was on time which was desperately needed for work. The dealer store had to be pushed a little to accommodate us. Service could have been better. Finally the manager came through to solve the problems. Also a certain co-worker was helpful. One of the co-workers though, just gave us a number to call at first without giving us any assistance. Bad service for sure.

Everyone I talked to was extremely helpful and professional. Only issue I had was it took me from start to finish 2 and 1/2 hours. Not sure If that is normal when setting up a phone. Other than that the team of people I talked with were friendly and nice.

I really get exceptional service w/ Asurion and the shipping speed is next day if I have all information in by 6pm which is a plus but the only thing that I do not like is having to submit all the paperwork. I have to go to the library and get the paperwork which I have to pay for. The only reason why I’m saying something about this is because I had a claim before this for my phone and I had already submitted the same paperwork. IDK why I had to do it over again but by hoot everything still worked out great. I’m just fussing a little bit. Thanks Asurion and happy holidays to you guys. Stay blessed and be blessed!!!

Process was painless, quick and accurate. Claim was filed on Saturday and phone was received Tuesday afternoon. We did have to call for help with set up but that was pretty flawless as well. Thank You!

Please with it, have to call back after 24 hrs for them to email the paperwork, I guess they forgot to send it. After that everything went quite well. Since it was the weekend, they promised my cell within twenty four hours, I did get it within.

The service was excellent and fast! So easy to understand. Send instructions how to upload all my information! Send me my new device in 1 day. With return envelope and extra charger. So happy and I will recommend all my friends.

Every time I called with questions and concern, everyone I had contact with was very knowledgeable and really helped the old fart, get his replacement iPhone working. From moving files to checking and making sure I turned off Find A Phone, I have no complaints. Great job guys!!

My phone was stolen. You never realize how much you count on it till it’s gone. This was a quick and easy process! Thank god. What a mess it is when someone takes advantage of you in that way! Thank you!!

This was a painless and instant solution to my cracked screen. I believe I filed a claim on the myAT&T app which was extremely easy and simple. I received the phone in 2 days on a Saturday, and they provided a return box for the damaged phone along with instructions to call a number where someone helps you get your new replacement phone set up. Great job Asurion! Happy camper here.

My phone glitch, screen wouldn't work so went to AT&T, told them my phone screen wouldn't work. They asked if I had insurance so then I did a claim. Then the next week got my phone delivered. Luckily I had everything saved then returned my bad phone and I'm happy now.

Received prompt and friendly service. Device was received and in excellent condition. Customer service agent was knowledgeable and explained process clearly and concisely. Thanks. My experience was pleasant. Thank you so much for your help and service.

It was a great experience for me with the customer service rep. It was easy to communicate the issues I was having without phone. The customer service rep and I came to a quick and amicable resolution during the phone conversation.

The response to replacing the phone was wonderful. Got it fassst! My phone was messed up and I Appreciated the no hassle when replacing the phone. Nice doing business with a company that lives up to the contract. I'll buy another insurance policy again.

Everything was great. My claim went through quickly and I received my new phone in just a couple of days. The forms could be done online to make the process a little easier. Having to print, photograph was a little tedious.

Everything went well. I called to confirm that the phone was turned off after I received an email to make sure that the phone was properly turned off as per your requirements as the phone was unable to be used.

You have Fast service. There was no No hassle other than that I am not a robot portion of logging in to check status. Appreciate the reduced deductible. Great insurance! Would definitely recommend. I am so glad we have this.

The only thing was it came a day or two later than it should have. But I was otherwise pleased with my experience with your company. And I would recommend this to my friends and family members. Thank you.

Let me say it was easy process a claim. When I found myself needing help or I had a question I got great help from customer service. He was patient, kind and explained everything in detail and answered all my question. Great to have Asurion!

I had to send a replacement phone to my son in a different state where he is visiting. I had to fill out some extra paperwork, but I was able to send the replacement phone to the hotel where he was staying and it was delivered quickly and without any other issues.

Was not very quick and easy like I had with Verizon. I filled out the form and waited, then my father had to and once again we had to wait longer to get a phone. It was a bit of a hassle because we weren’t told that only he could file a claim.

Super easy to file a claim. The screen was cracked and charging port malfunctioning. They sent me a new phone and it arrived within 2 days. We were very happy with Asurion and will definitely use their insurance services again!

The replacement process for my damaged device was easy and hassle free. Asurion's instructions were clear and very easy to follow. I was able to submit the claim form and receive a replacement for my phone in a few days. Asurion's tech coach was available to help me back up the phone and restore data to the new device with no problems. I am glad that I took advantage of the coverage offered by Asurion.

I would have preferred to just be able to activate the device myself, but the woman who walked me through was excellent. She was very friendly and kept the conversation going while we walked through the activation together. She was very personable.

Replaced damaged phone. The replacement came quickly with a return label. The instructions included allowed for quick activation. The return box and label was easy to organize and put in mail. I was surprised how quickly and professionally the whole process was.

Phone came super fast and found me out of state at the same time. Real easy to set up new phone once I found a Verizon store. I did have to speak to a Verizon tech on the phone to finalize my setup with all the apps etc. but that is to be expected with a new phone.

Asurion scammed me out of $500. I purchased a phone with Verizon and was issued the Asurion insurance. I paid the insurance for over a year and half without ever using it. I had a slight crack on my screen and sent the phone to Asurion with their promise to fix the screen for $30 in 3 business days. 4 business days pass and I receive my same cracked screen phone pack in the mail. When I called Asurion they could not provide any information as to why my phone was sent back. I called again and asked to speak to a supervisor and her response was "Maybe they thought it was beyond repair?" Not trusting with my phone again, I'm still rockin' the cracked screen today. Asurion just takes your monthly payment and does not provide credible insurance. Liars, thieves, scum of the earth!

The gentleman that helps me was very helpful to me and how to do it. My son had lost his phone in the woods and he told me what to do and we had the replacement the next day. He call ATT and they were able to pull everything of which was great. Because he is a paramedic and real needs his phone. We were very happy with all the services. They worked together and got it done.

Very easy, detailed instructions, many options to complete, had help in the store and online. The return process was also very easy, the people that helped me online were very friendly and willing to answer any questions that I had. I was very surprised at how quickly the process went.

I had my phone and wallet pick-pocketed during a trip in Italy. I was able to file the claim online and receive my replacement phone the next business day. So glad I had coverage with Asurion. I would recommend this service to my family and friends.

After five or so phone calls my issue was finally resolved. The last call was very rewarding. All customer service agents were very professional during all calls made to Asurion. I would recommend Asurion to my family and friends. Thank you.

My original phone stopped charging, so I forked out the money for a replacement phone. Less than a week later, the cheap, poorly manufactured charger that came with the phone broke. Shouldn't have been a problem, but no other charger would work on the phone, even the charger that came with my original phone. The replacement phone also glitched and froze regularly. I wish I could refund my money, return this new waste of a phone, and go buy a Nokia. Asurion said they would replace the charger, once I fill out a bunch of paperwork that my computer has been repeatedly unable to open due to too many redirects.

The ins. claim was very stressful... had to fax papers saying who I was or they would not do claim. And we carry Asurion for all phones but still had to pay around 400 dollars. WHAT'S THE USE PAYING INS. THEN, we are thinking about dropping ins.

I have used Asurion for the past couple of months, unfortunately, the phones that I have received have not worked properly (not connecting to my media wifi); however, each rep has been polite and ready to help. I just received my 4th phone.

Assurion responded quickly, professionally and very pleasantly to my situation. My new phone arrived within one day. But the best part was the amazing technical help I received in moving over all my data to the new phone. The technical help was awesome. Finally they made if easy to return the damaged phone with a prepaid envelope and gave me 10 days to complete everything. Service people were very accommodating.

Everything was great! I received my device in a timely manner and it was a smooth experience for me. The 1-2 day shipping time is stupendous! The online process to submit the claim was very convenient. And there is no upfront cost, your deductible is billed to you so I would definitely recommend Asurion to others.

Cell phone died. Had the new one in two days with detailed instructions. Website claims assistant thing was nice too though not necessary for tech-savvy people. I liked not being off the grid for very long especially in my healthcare line of work. Thank you.

The process of claim and replacement phone was excellent. But transferring all data was problematic. Couldn't understand the cs tech and had to download another smart switch from google play as AT&T program didn't transfer everything. But everything is up and running. Thank you.

Fast, efficient, and courteous. Filing the claim was easy. Follow up was good in getting new phone switched over and reminders to send back old phone were also courteous. Great job throughout the process. Thank you very much.

Phone got stolen, after not being able to track it down reported it, for one in the next two days... Manage a business so without a phone life is rough, thanks for the quick service getting me back on my feet!!

Very satisfied, and fast service. Very easy to fill out claim form and phone was delivered on a timely matter even though it was a holiday (Veterans Day). Went to the local AT&T office, helped me fill out my claim form. My replacement phone didn't not come with directions how to set up my new replacement phone. Had to go to AT&T help me set up my replacement phone.

Great job, great service, I had no issues with filling out the claim. The only thing was the delivery, it took longer but that was because of weather. So overall it was a great experience, definitely glad to have you.

I called at around 3 pm, I received the replacement unit the next day, that was fast and accurate! Thank you for being there Asurion! The customer service representative was very professional in handling my claim. I am very happy of your excellent response. Again, thank you!

The process was fast and easy, from the phone conversation to the time it took to get the phone. I was able to transfer my information from my s5 to my s8. I did have to go to AT&T store to complete it.

Very clear, pleasant, and helpful. Made the whole experience easy. And pleasant. Got return box. And new phone in a timely manner, very pleased with the whole situation. Couldn't have been any easier. Great experience and service. So glad I got it. Without it, it would have been a lot different outcome.

I bought a 5 yr protection plan through Home Depot when I bought my LG Washer 4 yrs ago. The washer was very loud and not draining well so I knew the bearings were going and called Asurion. That was 10/20/18. Asurion sent out one incompetent tech after another to diagnose the machine. First said diagnosed bearing issue and said drum needed replacing. They will order parts. Never did! A week later they sent out another tech who said the same thing. Never ordered parts. Their company said they need a senior tech to look at it 4 days later. Senior tech doesn't do any diagnostics. Just puts it on a speed wash cycle. Says bearing gone. Drum needs replacing. I questioned him on how he doesn't know anything else is wrong since he doesn't look at back of machine. I press him more and he gets mad. Scribbles out what the problem was and puts down I overloaded the machine. He also left his tools.

Good service and fast response, very professional, assistance is a pleasure to count with the services and the insurance that they give to us customers. I’m glad AT&T have you as affiliate company because helps us in everything, makes all the people like me to be satisfied in the service of our cellphone company.

Great service and very quick getting us the phone all the way to Hawai'i. That usually take forever. :) My son is very appreciative of the phone being in much better condition than his old one. I also appreciated the emails on where I was in the process.

We lost our new iPhone is less than two weeks. After we returned home and completed our documentation, the replacement iPhone arrived the next day! Thanks... A happy wife makes a Happy Life! The service provided ay Asurion was perfect. We couldn't be more satisfied.

Called to replace cracked screen on Samsung Edge S7. Paid $899 for the phone brand new, and paid an additional $559 over the course of 2.5 yrs for the insurance from Asurion. Never used the insurance for the first 2.5 yrs, until I cracked the screen. When I called to replace a cracked only screen they stated I needed to pay another $149 for phone replacement. After explaining to the customer service woman that only the screen was cracked, there was no other damage to the phone, she called me a liar and became extremely rude.

Could have been me overlooking the policy but I didn't know that if I had to get a replaceable phone it would be a refurbished one. I had to get another phone because I cracked my screen the first week I had my new one. Used the insurance and was sent a refurbished one, certified... but used. Not cool, considering I just blew $750 on a new phone. Didn't know the insurance worked like that. But the phone looks new and it works and I got a cover for it.

This is the second time I've made a phone claim through Asurion, and it was a much more complicated process this time. The first time I was able to do the whole claim online, but this time I had to download and print a physical form, only to re-upload it (why couldn't that be done online)? Also, I'm an authorized account user, but not the account holder, so I had to forward everything to the account holder, whereas last time I was able to do the entire claim myself. Finally, when my claim was received and I had to confirm my address, the website was down for maintenance for about two days. That said, once my claim finally was processed, I received my new phone very quickly and my deductible was lower than I expected it to be. I will keep this policy because it's cheaper than buying a new phone every 2 years.

The experience was wonderful. I especially like the ease of doing the claim online. It was so fast and easy. The phone arrived in no time as well. Thank you so much for a wonderful experience. Keep up the great work. I would truly recommend this to a friend.

The ease of use was amazing, very simple steps to follow and had a new phone in less than 48 hours. The new phone was in great shape however it's not holding a charge but I think this is a common problem with the iPhone 6s. Overall I'm happy.

Love the fact that I got a discount for not having a claim in the past however long it was. That really helped as for when I heard that replacement cost 250 and that was with waiting a couple days for them to get a order for the parts 10/10 worth.

The phone that was damaged was not the primary account holder's. The paperwork was filled out by the person registered to the phone number of the damaged phone. It was not clear that the primary account holder needed to issue the paperwork so everything needed to be submitted a second time. After that slight delay, everything was handled in a courteous and professional manner. The new phone was delivered promptly. The customer service people were knowledgeable and walked me through the transfer of information from the damaged phone to the new device. I would recommend Asurion with no hesitation.

My phone was stolen and within 48 hours a replacement was delivered including a protective case! I appreciate the quick response and am very pleased with your service. I will definitely recommend phone insurance to my friends and family. Thank you.

I'm a pediatrician who needs to be on call 24/7, and can't afford a phone that won't work. Spent >over 20 hours with Asurion who referred to Verizon coaches to try to replace a defective battery on a replacement phone for which I paid $150. Verizon then lost data with factory reinstallment which did not work. Ultimately sent to Apple Store by Verizon, paid $30 for battery, and phone works. But Assurion denies reimbursement because they say they would have sent a new phone (their reps didn't say that ever). Complicated bureaucracy who follow the fine print like a defective bible, all the way up the corporate chain.

AT&T suggested I call insurance as my phone failed. I called and completed information for claim and received a replacement phone in two days! Great service and I’m very pleased with response and service from insurance company. I suggest everyone with a phone make sure it’s insured.

Phone came quickly, was just like new since the phone was new galaxy 9, set up was easy. It's important to have insurance when your phone falls into the ocean. Customer service was amazing from both Asurion and Verizon. Thank you.