Fingerhut Reviews

I had automatic payments set up and some lazy worthless employee didn’t do their job and I got a negative credit hit because of it. Don’t use these people. No wonder they have a 1.3 star review. Fingerhut and Web Bank you're all crooks. I hope this review causes you to lose customers.

I ordered 4 items! 1came to my address, 2 was delivered in Michigan and 1 was delivered in Iowa! It sure isn’t fun having to fight for a refund! Never again! They want me to sign an affidavit that states packages were delivered at correct address, which they were not!! I refuse to sign it!

In April of 2022 we tried to make a payment to fingerhut.com. Each time payment wouldn't process. At that same time I was battling some serious health issues. We could call or try to figure out what was wrong. July 2022 we received a card and letter stating congratulations to Fingerhut Fetti and your credit limit. We were confused and wondered what happened to fingerhut.com. August 2023 we got a bill from fingerhut.com with multiple late fees. I called ask them how can I be charged when they closed their company and reopen to another name.

Personal Review of Fingerhut’s Business Model and Consumer Practices. I’ve maintained a Fingerhut account for several years, primarily to support my FICO score through a consistent credit line—currently set at $1,500, which hasn't changed despite my long-standing history with the company. While I rarely keep any of the merchandise I order, I intentionally make occasional purchases just to avoid having the account closed, as the company threatens to do if there's no activity within a few months. After ordering, I promptly return the item to maintain the account status without actually keeping their products.

I've been a loyal customer for years and spent thousands and due to auto pay I never missed a payment. My balance has been at $0 for a few months because I am working on lowering my debt. Since then I have been sent multiple things, credit increases and catalogs as they desperately tried to get me to buy something. Today I tried to make a purchase only to find out they canceled my account on me. I recently took out a loan for my mother buy a car after nearly being killed by a 16 year old running a stop sign. That loan made my score go down and it's already climbing again after just 2 months. I had a perfect history with them and I bet if I had any amount of my credit used they wouldn't have canceled it.

Just so others are aware that if you return an item for whatever reason you will be charged a ridiculous amount for its return. I returned an item for 133.00 and the charged me $47.00. They called it shipping charges. Never again.

I will never buy from them again. I bought a computer that was defective (screen kept flashing black) and they won't let me return it. Now I am totally locked out of it and can't get back in. BUYER BEWARE!!

I have continually called, wrote, email Fingerhut to update my balance to $0 with the credit bureau after paying off my account. They have yet to respond, or even make an attempt to process what’s needed to update my balance. Be careful dealing with this company.

They are either very naive, or just very evil. Their website is barely usable as far as trying to get basic account information, and when you call customer service, the reps are always extremely - if not annoyingly - polite, repeating everything three times, but they are in some other country and I can barely understand them. I am constantly being transferred to others, and no one seems trained to answer basic questions. I am disputing a $30 down payment for a defective item I returned and they are giving me all kinds of excuses, saying they are going to deduct this and that fee from the $30 until basically there's nothing left.

Due to heath issues and hospital stays I'm behind in my payments. Recently they took 200 from my acct that I can't afford and didn't authorize. I called them and they actually reversed the charge! Extremely helpful. Thank you Fingerhut!

I was late for 10 days because I was ill and they reported my account late. It's going to be 7 years it will stay in my credit report. I turn around and paid them off. Never again doing business with them.

I have dealt with Fingerhut many years. This company is the worst to work with you when you have a hardship going on. They are real quick at serving a judgement against you. So if you ever want to get something my best advice is to NOT to deal with them period.

Fingerhut is a joke. Stay away. Placed order on 2-17-2025. Label created 2-18-2025. Today is 2-22-2025 item still not shipped. Customer service only gives you the runaround. 4 days and Fedex still not got my package. Will pay this account off and close the account cause this not the first time this has happened.

My recent order didn't include all the items I had ordered. I contacted customer service and their attitude is "Nah, according to our records everything was shipped" and I'm told to file a police report. I've stressed many, many times that there's an item missing from the order but still "Nah, are records blah blah blah". It's practically theft that I'm still having to pay for something I never got. They can't comprehend that 5 items were ordered but only 4 items arrived at my door. I wonder how many other people this has happened to. Avoid, avoid, avoid and after you avoid, avoid this company even more.

Each month I hope faithfully pay my bill to Fingerhut and I have paid hundreds and hundreds and hundreds of dollars and my available Credit is only $210. I am so upset right now. They're Taking more money, then what I owe.. I am paying all this money and basically, there's only a small percentage going back into my available credit. I'm getting ripped off and I really don't appreciate it.

Take it for what it is. Of course it's high payments and high interest. Use it responsibly to help build payment history. I have bought a few things all delivered fast all what I expected. No disappointment here.

Fingerhut needs to be banned. It’s a corrupt system and it feeds off individuals who can’t apply for financial help through your normal sources. They triple the price of merchandise and your monthly payment is basically going towards interest. They offer you increases for their loan amount to keep you in debt or keep you owing. This has been the worst mistake of my life to get $900 in products. I will never order anything from this company again nor will I suggest anyone use this if you don’t have it save up to get it. This company is a major rip off.

I'm writing this review on behalf of my Mom. She had an account with them for years. Her bill was always paid on time. She used it every year to get Christmas. She ended up having to have knee surgery and then injured her back during physical therapy and is now 100% disabled. During the process of getting approved for her disability, she couldn't work and was living off her long-term disability insurance she had through her job, which was only a fraction of her normal salary. When this started, she called and tried to get them to work with her because at that time she couldn't pay the minimum amount due. They straight up said no. They didn't care her circumstances had changed. They told her basically that her balance would continue to grow because she was getting socked with a late fee every month because she wasn't paying the minimum amount due.

Do not order from Fingerhut. It is a high priced, high interest ripoff. More than half of your monthly payment will go towards interest. Their product prices are inflated 40 % more than you can buy in a normal store.

I've been a member with them since Oct 2023, and every 3 months or so, they will cancel my recurring payment on their end. I will have to set it up again, AND when I do that, they will deny the payment regardless of me having funds in my account and will try saying it is my bank who is rejecting it, when it's on their end. I have recurring payments for other credit cards and they don't have an issue taking the money out of my account. Fingerhut won't even show on your statements late fee charges, as they hope you don't catch onto it. They've thankfully have given me all my late fees back, when I've called about this over the summer, but they keep trying to do it every few months.

If I could give them 0 stars I would. Markup on these items are insane. Compare the prices. There are A LOT cheaper ways to build your credit. I returned my item after researching, and finding out that it was a little more than double the cost compared to other places. I never even opened it and they literally charged me a late fee and a return fee totaling $64.00 for Nothing. The greed these types of companies operate on is sickening.

1st delivery wrong item received.... I had to pay $33 to return. 2nd delivery wrong item received.... I will have to pay to return.. No prepaid return label. Very unsatisfied. I ordered a Tiffany Butterfly lamp.... Got a plastic shelf and then this black pail for ashes.

To begin with they wanna give me a $250 credit OK great, you have to pay a $30 down payment on anything and all I was getting was a $25 cologne set for my son just so I can get some credit established and then they want to charge $20 Shipping. Yeah this is a big joke and a waste of my time. Just do yourself a favor don’t even bother using Fingerhut.

This company sells junk at 3x the normal price, just because the consumer is trying to build credit. They entice you to keep spending more, as they will increase your limit to get a credit line increase. It's a vicious cycle. In 2022 they changed credit account companies, and closed my account, and reopened a new account thru Webb Bank. This hurt my score and all I had been working for by doing this.

FingerHut opened up ANOTHER account, without my knowledge or CONSENT, I think that's THEFT of SERVICE. Never received a bill, they had access to my bank account, yet NEVER took a payment 😕 And how did I end up with ANOTHER account, I didn't even want the initial one. And the amount owed is literally a few dollars different 🙄🤔. I find that strange 🤔.

Please steer clear of Teleflora/Fingerhut combo. I ordered a bouquet for my Mom one week prior to selected delivery date. The day of, I receive a text saying my order was delivered. I also found it weird that every time I checked on delivery status it would route me to the AT&T login screen 🧐. I called my Mom and asked if she received a delivery. S/N she has ADT security and doorbell cam. I called Teleflora to inform them she hadn’t received a delivery. They offered to resend the next day and credit account $25 inconvenience fee. The next day I wait until 8 p.m. and you guessed it, still no delivery. I feel like I’ve been scammed! I’m beyond infuriated! Glad it wasn’t for a birthday, because the arrangement would have definitely been MIA. I’m beyond hurt and so disappointed 😔. Thanks for nothing Teleflora/Fingerhut.

This site is for folks working on establishing credit or repairing credit. This is what it is best used for. The products are very much double in price so if you don't need the credit don't shop here.

They advertise as helping you build your credit. You set the account up for autopay so you don't have to worry about the payment. They go in and turn the autopay off on your account and then send you to collections without even notifying you the payment is due. I received the email stating my account was past due 2 weeks after they reported it to the credit bureau and dropped my credit 80 points. This is the 2nd time they have done this to me and will be the last. I will never use Fingerhut again.

I wish I could give zero stars because Fingerhut Fetti doesn’t even deserve one. I’ve been a customer for almost 6 months. I always pay early, and I pay more than the due amount. All of a sudden I get 64 points taken from TransUnion and 22 from Equifax, due to a “natural disaster” in my area. There was a recent hurricane, which didn’t even affect me or my assets in any way, so why on God's green wart am I being negatively impacted by this? What does a natural disaster have to do with credit anyway? Especially if you are making your payment on time and in good standing?

The worst company ever, catalog said “will arrive for Christmas” 7 days before. Christmas still showing not shipped, I called and now they are APOLOGIZING if course but it will be delivered by the 28th. On top of that now I have to wait 7-10 days before my deposit is refunded.. False advertising, they are not a serious company

I received my partial order yesterday, was to consist of 2 lady tops and 1 long sleeve men's tshirt. However, I received woman underwear, and two other men shirts that I did not order. called returns...wasted my time, help for 27 minutes, finally a rep gets on the phone and she is completely clueless and puts me on hold, just to hang up..Good job Fingerhut!, called again, though I got a better rep, ("John") only to see my return label telling me to return the items I ordered...Hello, I never received them...I only joined Fingerhut to help my credit, but seriously, they need adequate employees to answer questions/concerns properly..Now my three kids won't get these gifts for Christmas...Thank you FHT

I will never order from this company again. Their software “glitched” and they put my billing and shipping address the same. Long story short my money will not be refunded for 5-7 days and package will be sent to an unsafe location that I went above and beyond to avoid. Customer service has no real control and says “sorry for frustration” and gives me info that isn’t listed on the site that would’ve prevented me from making the second order over the website. They do not care about their consumers. A week before Xmas and they double charge my card and I took the fall for THEIR mistake. Rep also refuses to put any other supervisor on the call. If possible DO NOT order from them.

Fingerhut scam ruined my credit! Went from a 702 to a 572 overnight. Apparently they add a remark to Transunion stating "if you have been impacted by Hurricane Milton, we are here to help", which by Transunion robots signals that you may have requested financial assistance regarding a natural disaster. Transunion stated that not all remarks are bad however lowered my score over 100 points when I haven't used the credit since 11/2023. Customer service was routed to the Philippines and so they hung up on me twice. Had to get a credit attorney to handle this and I still need a letter from Fingerhut stating I was not impacted by a natural disaster in order to prove to Transunion my dispute is valid! A nightmare!!! Do not order from them.

Scam Alert: Avoid FingerHut! I had a terrible experience with FingerHut, and I feel it's important to warn others. First off, they upcharge everything by at least three times the value, which feels like a scam. The prices are outrageous for low-quality products, and you're better off shopping anywhere else. To make matters worse, their credit reporting is completely inaccurate. I saw a 65-point drop in my credit score for no good reason, despite having a $300+ credit limit that I paid off on time, every time. I thought I was doing everything right, but their reporting has ruined my credit.

I wish I could give them a negative zero stars, just don't waste your time buying or even dealing with them at all. My purchase experience was the worst. My things were not sent and they don't want to replace them either

I’ve been a customer for Fingerhut for 7 years. Since Fingerhut took over Fingerhut Advantage they Now report on my credit that I only been with them for 2 years, this is what they’re Web Bank reports on ALL 3 Bureaus…. How Insulting this is for me…for I have bought several items from these people. They refuse to report I’ve been with them for 7 years!!!! They’re LYing about my credit age and won’t rectify it…. They refuse!!!! Knowing I’ve been with them 7 years, they even sent me a complimentary statement saying I am a loyal customer and Fingerhut Refuses to report the Truth…. To the CEO… Your staff needs PROfessional TRaining….

Horrible company sells stuff with warranty just to send you elsewhere, we're no help is available, do not open account or deal with these people they are scammers with over prices and treat customers horrible and ask way too much personal info if you need to change email, they play nice at first then they try to get all your info when a problem arrives more then government wants for info, and they also lie about everything.

The worst interest rates!! I’ve been paying my monthly payment and my balance never goes down!! I’m so disgusted with this company. No company should be charging 35.99% to anyone!!! I can’t wait for Trump to get sworn in and take all these companies down for screwing its customers!!! Don’t ever get a Fingerhut credit card ever! Their products suck and are extremely overpriced! Basically you are paying for someone that hasn’t paid their debt!!

Terrible service. Do not buy from these people. Overcharge then you pay interest for junk that will break. These people are very crooked. Needs to be investigating. I paid. Never missed a payment and I still own the same. Let's get real.

The fresh start progress not worth it. My first time around I was penalized for paying off early and not using the full 6 months. Second time I'm penalized for being 3 days late. 3! It's just not worth risking your credit score.

This has got to be the worst company ever, they have ridiculous high prices, hidden fees and representatives that don’t know what they’re doing. Stay away from this company, they will do everything they can to keep getting money out of you by having hidden fees that makes no sense for their low quality products. Stay away from these vultures.

SCAM!!! I've been warned about them but didn't heed the warning! No way to pay the interest rate and then they sue you! I bought only a small TV and couch equaling about 500 and then I was laid off and now owed 1700 after just a few months! Now being sued by them and have to go to court, all while I'm struggling with rent with daughter and wife! He have no soul and do not care about the customers!

Fingerhut is messing with me so bad. I am taking pictures of everything and recording all the calls as well on my end because they are trying to really screw me. I ordered 3 jewelry items. 2 necklaces as their own and then a necklace and a bracelet set. Tell me how they're charging me over $100 for 4 different items WHEN one was a set. I made a payment in October 24. My first payment wasn't due until November 8th 24. I didn't make my November until November 14 and then DOUBLED my monthly fee from $33 to $64. My grandma total was $429.10. I said they aren't going to do me like that and I paid what they said I owed in full.

You can't pay off with such high interest rates. You have to dubbed your payments or just pay it off all at once. Customer service is ok. But it is all a pian. If something gets damage in transit there is all kinds of loops you have to jump through to get the money credited back to your account.

This company is a scam all the way around. They scam you on the product you order. They sent me fake jewelry and told me if I returned it I wouldn't get a full refund even though I tried returning it the same day I received the order. THEY CHARGE A $33 late fee if you're 4 days late on your bill regardless of the dates you get paid. DO NOT BUY FROM THESE PEOPLE. They will destroy your credit and send fake or knock off products.

WOW is all I can think of....with so many negative reviews this place should be reported to the FTC & YOUR STATES ATTORNEY GENERAL'S OFFICE for their egregious business misconduct. After reading so many negative reviews, decided NOT TO MOVE FORWARD IN GIVING THIS GREEDY COMPANY MY MONEY! THANK YOU FOR ALL THE REVIEWS....

The order took forever to come and when it did I was feeling a little under the weather and did not open until today 11/06/2024 and find a HUGE dent in it. Which you have to pay for shipping coming and going. I been a loyal customer since 2005. I will NEVER use Fingerhut again if they don’t make this right.

I've used Fingerhut now for about a year year and a half, I think Fingerhut is a mistake to use unless there's something that you really have to have that you can't afford to buy at that moment. Purchasing items from Fingerhut you pay more money for them than you would at a regular store. I recently compared crock pots and Fingerhut how to slow cooker for $89 and Walmart had the same slow cooker for $49.

This company is out to put you in debt. I have bought things on Finger Fetti and later looked at the items on Amazon half the price. They have lowered my credit middle of nowhere. Also I have returned a pair of boots come to find out that my credit doesn't get replace till after 2 billing cycles. Every time I talk to customer service I can barely understand them at all due to their heavy ** accent and they have never once been able to help me with my issues. I have had way too many issues with this company. Not a good company to build your credit.. Don't harm yourself by getting in debt with these thieves.

These people are so quick to take your money but very slow to ship out product. The war will be over in Ukraine before you see your product. I ordered products from China that was shipped faster. I would not recommend Fingerhut plus their products are 10 times more. You can get the same stuff elsewhere a lot cheaper.

Fingerhut is good for one thing. Rebuilding your credit. They know that they are the only company giving people with terrible credit, a line of credit with no annual fee so they take advantage of it. Everything cost twice what it should. Then at check out the shipping cost could give you a heart attack. Then to top it of the quality is worse than Temu. This is not an exaggeration, Temu is way better quality for 1/20th the cost.

WORST EXPERIENCE EVER. Ordered a fitness smartwatch, waited 4 weeks for delivery, delivers to wrong address and I have to wait to file a claim. At this point I'd rather have my money back and just save up to get a better one later.

Insurance for tv's/any product with a screen crack are not covered under the warranty they provide at their extra cost. Only if something fails with the product (normal wear and tear) and not screen damage so I wouldn't purchase the warranty unless that's all you want you want covered. Also all they seem to do is give you the runaround on getting this fixed. Please make sure the warranty has HDH coverage before purchasing a screened item or you're just wasting extra money for something the warranty won't cover.

I'm not going to be threatened by a company that my account will be closed because I haven't bought something. Not smart business! You should think of creative ways to retain customers not push them away! Close my account I don't want to do business with a company that threatens their customers! I want to do business with companies that appreciate their customers and reward them for their patronage. Plus your prices are too high and most of your products are junk!

I ordered something for 67$. When the package came it wasn't what I ordered so I shipped it back. They are trying to make me pay for shipping plus a restocking fee. I called customer service, they hung up on me. This place is a scam. Do not buy from them at all. They will rob you and the customer service department are rude and ignorant. My lawyer will now be contacted. Save your hard earned money, don't buy nothing from this place...

I ordered a shoe size 9, they sent a 6. I returned the shoes and a bra... The very first order from them. With the return shipping label they sent me. They credited the shoes, not the bra and have been charging me late fees and the cost of the bra. I have tried to resolve this issue them. I filled out their affidavit. Now they tell me I have to have a return receipt. I've explained there is no return receipt... They emailed me the shipping label. Ugh this company is a bunch of CROOKS, holding your credit score hostage so you will pay.. At least that's what these credit terrorist are doing to me

Do not get credit with this company! I had fraudulent activity on my debit card and missed one payment because I had to switch debit cards, and instead of reaching out to me to say, "Hey we think you forgot something. Could you please update your card with us." No!!! They reported me to the credit agency, and my credit went down 87 points. Instead of reaching out to their loyal customers that have been with them for years and never missed a payment, always paid on time, they just screw them. I will no longer do business with this company. I will pay off what I owe and then I will be done with them! Horrible company! Be aware.

I have faithfully paid by autopay to my Fingerhut account. Because I do not get paid until the 4th of the month I am charged $41.00 late fee. I did not know this until I was looking into my payoff balance and noticed for 12 months I was charged $41.00 late fee. I called and of course got a person on the phone that could not barely speak English and would not get her supervisor when I ask for supervisor. $41.00 x 12 = $492.00 for late fees on an account that was autopay. You would think after couple of months someone from Fingerhut would notify me of late payments but never received a phone call nor email. This company needs to be shut down, put out of business for stealing from people.

Absolutely the worst customer service ever! I continually get late fees with autopay. I get a call every month that my payment is not enough and I get a $41 late fee. I can not pay this account off bc of the fees. I’ll just wait until I get a phone call next month.

To everyone who is a customer of FINGERHUT!!! I want to explain EVERYONE who has made a complaint about the customer service department. Is absolutely 100% correct. We are force to deal with people who are from another country. Trying to explain our personal account information to people who are not Americans!! I'm writing to the BBB. I returned a couple of items back July 2024. I was not refunded the full amount. I was doubled charged for shipping. On top of all that, I had late fees and interest rates added to my account. In 1.5 months all these charges added to my bill.

I purchased a class ring from Fingerhut for my wife and it caused a severe allergic reaction to her finger. I sent back the ring a month ago and still haven't gotten my refund. I'm very displeased with them and will not purchase anything again. Oh and they still want a payment for the ring I returned. Below is a picture of her finger after a month of healing.

This company is a scam. Do not order anything from here. First problem was I ordered something and they charged my card twice. I was thinking they would return my money back. But they didn’t. Now later today I checked status of my order and it says canceled?? I called and they said they canceled my order because “suspicious activity“ so they said to re order the item again. And I said would it charge me again? And they said yes I would have to pay again. And on top of that I never got my money back for the accidental charge. Had to call my bank and they said a lot of people dispute this company for scams. DO NOT BUY ANYTHING FROM HERE!!

I ordered a ring set for my wife which they were never delivered to me. Trying to get your money back from these people or a replacement Good luck without a police report. They are refusing to give me back my money. I have to pay them almost $300. If I don't they are going to burn me with my credit score. I don't recommend these people to anyone. They suck.

This is the absolute worst, most shady company ever. I have been making monthly payments on my account every month for over a year. They marked my $59 payment “late” every month with a late fee of $40 and a $20 interest fee — which completely canceled out what I have paid. My account has tripled since I opened it. Their excuse was my automatic payment was set up 2 days after the payment due date and that I should read their terms and conditions. “They do not give a grace period.” They are the ones that helped me set up my automatic payment!!! Absolutely robbery! Meanwhile, the people who handle the accounts do not speak clear English and you cannot get to a reasonable person to discuss the matter. Zero star rating.

I would give no stars but Fingerhut is a horrible company who tries to go after people who have had their personal information compromised and tries to sue them for an account they never opened. My father is 74 years old and this lady from some law firm calls my number. I call back and it says the number I’m calling does not exist so I try it from a wifi number and it goes thru. She starts saying Fingerhut has done their investigation very well and are suing my father.

This company is a complete rip off. I called 5 days after my payment date because I changed debit card information and they tried to have me pay double the amount and it wasn’t for the month before because I paid it, it was for the month ahead. Then they put on my credit report that I am 30 days late which is lying. They have no grace period at all. So now I have had this account for years and they keep you stuck and the payments are higher and higher, they never go down so you can’t pay it off. I just hung up with a representative and told him this company is a rip off. Even if they don’t have a grace period it should not affect my credit score. 30 days late I can see but 5 days it should not go on my credit report. I’m getting away from this company and paying them off. NEVER EVER BUY ANYTHING FROM FINGERHUT.

Do not under any circumstance purchase mattress toppers. I ordered one and opened box about a month later. Woke up the next morning with bites everywhere. Contacted @Fingerhut by email with photos but I told no refund because I didn't send it back. I'm sorry but why would I try to box it back up and send back and it's full of bedbugs plus I immediately burned it. Purchased new mattress, sprayed room, vacuum and mopped the floor to get rid of them. Photos of my bits were ignored and my complaint ignored.

I had a financial problem this month. It wasn't due to anything I done. So I called Fingerhut because I thought I had insurance. Well they told me I didn't. But I been paying for something for years. I was suppose to be getting some papers on my hardship and I haven't received them yet. I've had this account since 2017. Never missed a payment until this month. Never been late until this month. Never will I purchase anything else from them. And what was I paying for all these years???

This company "Fingerhut" is pretty much a legal scam. Products are all twice as high as other stores, plus interest rates, customer service is a joke, and I could go on! Please save your money until you can pay elsewhere!

Honestly this might be the worst company in the world, Overpriced merchandise, Insane interest rates, Horrible return policy on defective products, and the worst customer service of any company I ever dealt with, when ask to speak to a manager they won't transfer you to one, e-mail, they won't response too either. Do yourself a favor. Stay away from this garbage company.

I purchased 3 rugs that matched for my living room. There are no kids, pets, & etc. walking on the rugs. There is only 1 person living in the house. The rugs fell apart. I started six months before the year end date was up and wrote letters called sent pictures and no one would respond until after July 31 when the year was up and now they’re telling me they can’t do anything about it because the year was up on July 31.

Everything is over the price. If you compare the prices from other stores you're paying $90+ more on this app. Yes I understand it's credit but you're overcharging for everything. I got my husband some Ariat jeans for almost $100. Other stores had them for $45. I also got myself a pair of New Balance for $120 other stores had them for $60. Yes that was the last time I purchase from them. Use pay after is way better and cheaper.

I was locked out of my Fingerhut account in early 2021. I called. Filed complaints and they never had the security dept call me to regain access. I complained to Web Bank the issuer of the account. They did nothing. Two years and a few months goes by and I see on my credit report fingerhut for over 1000 dollars. My account last I seen was capped at 300 and I had less than 75 dollars on it. I never got a statement mailed to me and never a phone call. They refuse to provide statements of the account for the months. I was unable to order or look at my account.

Stay aware from them. Incredibly toxic company. Over priced merchandise coupled with a high interest rate. You will end paying a lot more than the true value of the item. Don’t make the mistake I’ve made. It’s not worth it!

I received a letter in the mail saying they will start charging customers $1.99 for receiving a paper bill unless you request to get bills electronically..I received info from FINGERHUT at 10 times instructing how to make the change..THE site will not make the change, and when you call them, they say that can't help me.. ONLY I can change it..I THINK it's purposely done and they are a SCAM..ALSO way OVERPRICED..I'M DONE WITH THEM.

Horrible customer service. I had 2 orders placed that I never received. Fingerhut is aware. They put my account in collections without helping me and I now must report it to TransUnion. I am told I need an affidavit but I spoke to a police officer that let me know he could take the report and give me a report number. This is not good enough for them!

The only reason I am giving a star is because you have to at least get one. They do not deserve a star. I ordered two different orders and never received them and they refused to help me. They asked me to get an affidavit. The only thing Dept will do is take a statement and give me a number to give them. I will never buy from them again. They have now put it on my credit report and I did not receive anything I shouldn’t have to be punished for this!!

Had an account that was paid off and in time every time for over 2 years. Had 1000$ in credit and a 0$ balance. And out of nowhere they just closed it. This company is a complete joke. Do not do business with them under any circumstances. Should be illegal to mess with people's credit like that. My credit score plunged due to the account closure. And I was never late once on a payment. HORRIBLE business practice!

The prices in catalog are horrible and way inflated. A total rip off. I could not find one thing on there that was decent at a fair price. Also found that the price inventory was very outdated. When I wasn’t able to figure anything they closed my account without any warning and it dropped my credit score 48 points. If you do purchase any of the junk on their site you will pay triple its worth. Bad deal.

Fingerhut customer service is abhorrent. I recently made a purchase and the address was wrong. I contacted the company the same day. Hours before the label was issued to correct the error. No response, I tried calling FedEx to change the address and was told that I the purchaser was unable to do it. That Fingerhut would have to contact them. I called them back and informed them what FedEx said and was promptly hung up on. I called again and asked for a supervisor who told me that they were unable to do anything so now I have a package arriving that I can’t cancel and a delivery that’s proceeding to a address I can’t get to and I’ve already paid.

Definitely the WORST credit card! I’ve been trying to pay them off for the past 4 yrs. My balance I owed was about 1,500 but I’ve paid them about 6 times more than that and I still owe them about 1,000. My balance never seems to go down at all despite paying full on time payments for the past 4yrs!

They need to be investigated, this is the worst credit card company ever and they are fraud. I don’t know how they allowed this. I thought scamming people was illegal. They know how to steal people money and it's very wrong.

I am wondering if anyone else has been locked out of their Fingerhut account and when you asked for their help did they do nothing. Have you gotten back in to find a huge amount charged during the time you could not access your account? In my case 2.5 years and a 1000 dollar bill. The entire time they never sent a bill statement and I kept contacting them for the entire time. I personally feel an ex worker may have done this or something.

This has to be the worst company I have ever dealt with. Fingerhut has giving stress issues. I purchased a xbox controller paid $100 and an extra $20 for the insurance with Asurion finger hut esp insurance... The item was defected so I call customer service and they tell me to submit a receipt.. I did that and they continue to say it's not the right receipt. So I call finger hut and as for a a bill to be sent to my house by mail , so I submit that and they tell me that's not what I need, so I call fingethut and they tell me they will send me a detailed receipt to my email and that's not it either. So I call finger hut again and they tell me to go to my account and screen shot account purchase history and I submit that and that's not the one. 4 months later and still no response and no help. They just keep denying me even tho they charged me for the insurance.. NEVER AGAIN WILL I DEAL WITH THIS COMPANY.....not worth it. I called in upset because they continue to act like they are going to help me but then hang up on me.. I was hung up like 15 times one day..

I've had Fingerhut since 2019 and made payments on time with no problem. But then what they failed to tell us that they was switching to Fingerhut Fetti and that we be responsible for making payment for Fingerhut and Fingerhut Fetti and this was all while covid was going on. I couldn't afford 2 payments on a fixed income at the time. So I just stopped paying. They weren't even legally allowed to take any payments during covid. So I will be filling a class action.

In addition to closing our accounts and then reopening new accounts without consent or permission causing changes to our credit reports….(class action lawsuit beginning now) A 34” computer monitor on Walmart, Amazon, Best Buy costs almost half as much for the same computer at other places see photos for proof Everything you buy is way cheaper elsewhere. When you write to inform them basically they write back and say so what we are not going to lower the price. They NEVER GIVE A TRUE INCREASE IN YOUR CREDIT LIMIT UNLESS YOU BUY SOMETHING YOU WILL NOT BUILD CREDIT YOU WILL ONLY BUILD DEBT.

FingerHut is GARBAGE!!! I open an account with them to rebuild my credit, my credit was climbing nicely. Didn't want nor need any of their cheap overly expensive items. So I didn't use the account. These idiots made my credit drop 14 points on one and 9 points on the other and then going to tell me after reevaluating your credit it was too low to continue to have an account with us (as if this was American Express). How is a 580 credit score too damn low for a credit card that's for BAD CREDIT?!!!! When there's no specific minimum score to obtain an account. I'll be contacting an attorney. So because I wasn't spending money with these dirtbags they turn around and tarnish for credit report even MORE!!! Wish there was a way to not give any stars, they deserve negative 5 stars.

I ordered from them then less than 24 hour I tried to cancel the order. They refused to cancel the order. Told me it was shipped. They lied. I contacted FEDEX, they told me all they had was the label to pick up the item not the item and all Fingerhut had to do was call and cancel the pickup at no charge to them. I called 4 times, emailed them numerous times to cancel the orders. They still refused to cancel the order. I told them that I would refuse the order nor would I be paying shipping fees for both ways from a order that I have tried to cancel numerous times.

Do not purchase from this company, they are fraud, I was paying on my account and they are consenting stuff without my consent. My balance is way above my credit line. I’ve talked to multiple reps who said they can’t help me and told me get a lawyer lol.

I purchased a very expensive ankermake m5 3d printer from Fingerhut in December 2023 with an extended service plan. In the first week of March 2024 it broke down so I contacted fingerhut to have the machine either repaired or replaced seeing that is was still under warranty. So far fingerhut and ankermake have asked for proof of purchase, serial number, pic of the shipping box etc. So far both companies claim they have no record of my purchase and are trying to get me to diagnose and repair the machine myself which would negate the remaining 8 months warranty. I've explained I had a stroke not long ago and could not do their job if I wanted to. Ankermake claims they are sending a replacement extruder for the machine but not sure why. So far neither company is cooperating in a timely manner to resolve this problem and fingerhut has even sent an email stating they are closing their involvement in the matter.

BEWARE BEWARE BEWARE!! DO NOT UNDER ANY CIRCUMSTANCE GET THIS CARD OR ANY "SAFELINE PROTECTION PROGRAM" THEY OFFER. I have been charged every month since 2018 for their program "SAFELINE" on top of their hefty interest rate- it is now 2024 so you can do the math of how much money they charged me. I wasn't aware of the charged. I just figured that was a fee associated with their interest rate. I have been trying to get my money back for 3 weeks - they constantly say they have to “escalate it further to their resolutions team.” Never heard back from them.

If you thinking of joining Fingerhut or taking their credit, think twice because they’re really bad and they will end up ruining your credit score. They did it to me and I’m still trying to recover from it. Don’t try it!! You will regret it.

I placed an order with Finger Hut for a Ninja Blender in 2021- They closed I guess my original account and had me paying through the Finger Hut Advantage account that I know I didn't sign up for. Well, 3 years later I am still paying on a blender that cost me 135.00 in 2021. The rep. said it was late fees that expended the payoff date, when the pay off date should've been 7-8 months.

This company is ok for establishing credit. The biggest downsides are the prices are at least 1/3 higher than anywhere else, then you add the interest so a product ends up costing 2x as much. Then their customer service policies are nothing but annoying. Constant emails to update your information with the underlying reason of more annoying unwanted contacts. There are much better ways to rebuild or establish credit. I am going to pick out a product at random. Samsung 75 inch TV - Fingerhut "sale" price 999.00 - regular price 1149.00 (plus interest and VERY HIGH shipping charges). Exact same TV other stores - sale price 599.00 - regular price 699.00.

I had a Fingerhut account with the old owners before it was sold. Before it was sold I had a zero balance. Afterwards I needed up owing them $1805!!! I kept asking them how did my account end with this balance then I received a two slice toaster. Very very cheap looking. I never ordered it being I had a very good 4 slice toaster. I opened the package and it was someone else name on it and they took my order which cost far more than the toaster. Well the people kept my order, never returned it and I located them and called them. They were **. The lady said she told me she was going to send it back. Anyway I called Fingerhut and told them what happened. Gave them the lady telephone number and address they kept telling me I owe them. So after unsuccessfully resolving this matter they stopped answering my calls.

I opened the Fingerhut account to help in the credit rebuilding process. I bought some outdoor decor and when it showed up it was extremely lightweight plastic that would not survive one summer outside. So I returned it and decided to look for something else. It took almost 2 weeks for the credit to be put back on my account and even when it was they charged me $30 for the return. So now I have to pay $30 for something I didn't even get. I'll pay it then close the account and tell everyone who will listen to never use them.

I just had my $600 laptop stolen from my porch, Fingerhut should be more responsible and require signature, FedEx doesn't even knock. Now I have to file a police report!!!! I'm sick of this company already, I will go elsewhere in the.

Several years ago I purchased from Fingerhut and also purchased the safeline ins. I was put off work for several months due to a health issue. I contacted Fingerhut and asked them to activate my safeline due to no income. I was told to fill out a form, I did so and faxed plus mailed hard copy. I ended up doing this 4 or 5 times as they continued to tell me to fill out the form even though I had already done so. Over quite some time they continued to send me bills with late fees and such added on. I continued to let them know I would only pay what I originally had left on my bill as I paid for the special insurance to protect me during those months off from work.

This place is horrible. I have been arguing with them back and forth for a month now. When I got the account, I was using a PO BOX. I didn’t even have a shipping address. They refuse to let me add one, and they put my account on hold, till I show them a bill with my entire name on it. I sent them my ID, my Social (last 4) and my electric bill, which most know it doesn’t include your full name on it. I said “I’m not giving you my first born”. To top it off, they lost my information 3 times, and then expect me to send it AGAIN through an email they hadn’t received it through the 3 previous times. I hate this company, and I do mean hate. This company is not worth the stress and aggravation. There are others out there that aren’t so petty. Avoid the third world companies. They aren’t worth it! They deserve ZERO stars. Horrible customer service, even when you go higher up the food chain.

I ordered something, returned and got charged doubled what it was worth. What a joke. I’ll never order from them again. They lead to help you but yet in the end it’s a rip off. Like I got a $1500 computer. By the time I pay it off I’ll pay $7000 for it.

Item delivered damaged. Return policy and customer service is horrible. Two customer service reps said FedEx will p/u in three day to leave on porch until they p/u. How does that even sound right. Can't give a time or specific day. Just leave on porch for them, or whoEVER TO PICK UP.

I've called Fingerhut 4 times. They say they understand but they're reporting false information to my credit file.. They said I ordered things and I've never ordered anything from Fingerhut. The interest rate is too high! I would never do this! I can get a loan and buy something before I do this! I've spoke to them. They say 15 days and before the 15 days is up they've already made their decision saying the same thing.. It's sad they're ruining my credit for no apparent reason... and they say oh there's nothing I can do. I NEVER ORDERED FROM FINGERHUT THOUGH SO WHAT do I need to do? Go to the news or something. Put them on blast!!

Been utilizing Fingerhut for awhile. Made a payment 1 week late. They doubled my payment. And apparently not just this 1 time next payment is also doubled. Not happy. Might close my account when they get paid off.

Fingerhut is not a good company. They overcharge on everything. They lost my package and they’re telling me to fill out a police report when they mailed it to the wrong address and they won’t give me my credit. You’re on the phone with them all day long and they can’t even help you. They just tell you to fill out a police report, Fingerhut is the worst company that ever came out there.

I order a gaming system for my grandson for Xmas. For one it went to the wrong address and they told me it was the right address wrong zip code. It should of went to Yoder Wyo instead went to Gillette Wyo and they would not do nothing about it. Told me to file a police report plus their prices are way high. Got the same gaming system from amazon way cheaper. So I still have to pay on my account. They will not refund me and also rude on the phone so I will close my account after this.

I've had an account for years, recently wanted to pay off the entire amount of almost $1200. Sent the payment in by cashier's check. Three weeks later, still not reflecting on my account. Spent 45 minutes on the 0hone with 2 different agents. Why is having an agent who understands you a problem? Keeps asking the same question. Where did I mail payment from, apparently I don't know what from means because he kept telling me they don't have an address for that location to make payments. After 30 minutes of going back and forth about "from" and what website I used to pay, not sure how you use a website to pay when we are discussing how I MAILED it in. I gave up. Called the next day, same scenario but a different low IQ! Funny how all of a sudden my payoff isn't found but every other payment is. Right, so I can be charged another month of interest!

I placed an order for curtains. They were left in my doorstep where anyone walking by can grab them. They had me fill out an affidavit and return it. Which I don’t understand, because it was the same outcome from when I spoke to them. They won’t give me a refund or send me another set. They said I have to go get a police report and then maybe they can help me. I live in a neighborhood with a high crime rate. There is no way I’m going to the police district taking up their time over missing curtains. I will never order from them again.

Bought a headboard that was cloth and buttons. Underneath the buttons were bed bugs. They wanted me to box it up and send it back on my own dime! I refused so they sent someone to pick it up. The guy refused to take it because he actually seen the bugs as well. I contacted them immediately and told them it would be outside in the back. They refuse to refund my money. I still owed money on it and they have the audacity to want me to pay? What a joke! Please check your items before placing them inside your home. I had to get rid of my bed due to their bed bugs.

Cheap products, didn’t last a week. High interest. Waste of money. If something doesn’t fit they do not offer to pay for return shipping. It has been a nightmare since starting an account with them, and they will take you to court to settle.

Poor customer service, interest rate too high, product too high for the price, products not good quality, hard to navigate online. Set up to trapped you with high interest and other charges, not customer friendly.

Ordered a Samsung cell phone back in May for a Christmas gift to my wife. Her phone died so I gave her the new one early. Went to AT&T and a bunch of other cell companies and every one of them say the phone can't be activated due to it being locked. The description of the phone clearly states that it's unlocked. Emailed Fingerhut with no response back other than a generic email about the manufacturer warranty. I'm now out $200 for a phone that can only be used with wifi.

I have been calling them to solve the issue with a full refund but all they want to do is take late fees away because I am not paying for fake products. They charged me double than the regular price. I'm very disappointed the way they won't do anything to take care of my issue as a consumer. Hope they understand that full refund would make me happy for fake products. It should be against the law to false advertising products you don't have and send fakes. I don't want business with them anymore until they refund last penny. I would gladly pay them the other items. Thank you to who it may concern. Please fix this.

Bought a laptop for my 18 year old daughter. Paid double maybe more for it. The screen separated from the keyboard in two weeks so I called them and they said it was outside the return policy but the manufacturer may be able to help me. Called them 100 times. Never able to get through due to high call volume. They are crooks who know once you purchase you're stuck because of the way they report to the credit bureau. I'm paying 40 bucks a month for only to keep my credit score intact. Do not buy from these people. You will be disappointed, mad and stuck.

Fed Ex delivered my package to the front of my house & not the designated secure location. I filled out an affidavit and was told that I am still responsible for the item. Despite the fact the delivery picture shows the item in the wide open waiting for anyone who walks by to take it. Instead of trying to solve the issue with the delivery company they'll hold you responsible. I have every intention on closing my account & never using Fingerhut again.

Fingerhut will load your email inbox with 10+ emails a week. Then if you don't see a correspondence that they are opening an additional account without your approval, it is your fault if you don't pay it. I had autopay setup so I didn't know about this transition. Now my credit is 62 points lower and they don't care.

I received my TV on 10/26...I was out of town until the 29th..very happy to get my tv plugged it up it was broken I called Fingerhut right away and they said FedEx will pick it up within 3 days and I will get a replacement. STILL no results yet. I have emailed and talked to them NUMEROUS TIMES and they still telling me the same thing so I asked to be sent a new TV or my money with no good results. It's RIDICULOUS. Turkey day is Thursday and I still have no TV..NO REFUND...AND NO REAL ANSWERS..THEY RUINED MY HOLIDAY AND THEIR SERVICE IS HORRIBLE.

On November 13th of 2023 I was accused of fraud. They canceled my whole order and refused to send it out. They claim that they called me but my cell phone was busy and my phone is never busy it goes straight to voicemail or call waiting. Customer service rep Royale closed my account. I tried to order more stuff for Christmas and they said that my account was closed. I talked to them today November 17th of 2023 from 3:00 p.m. until 5:47 p.m. They refused to open my account until I pay in full 1098.37.

They are robbing people there should be a class action lawsuit against them. I paid $186 for a jacket and they're saying I still owe them $600. These people need to be stopped. I'll be the first one to be part of that class action.

I placed a order on Oct 30th, my item was supposed to arrive on the 9th. Couple days after purchase. I received a status on my package stating unable to deliver under this tracking number. So I called FedEx, said it was lost then I called the shipper, they said that fedex created a new label and that there still sending that it's going to arrive on the 9th. Mind you I just got done talking to fedex, they said it's lost and to tell shipper file a claim.

5/20/2023 I purchased ebike model (E4860) for $800 with the company FingerHut and a year warranty with the manufacturer. Around three weeks later somehow the ebike gearbox broke off into the back wheel causing alot of damage. I called 800-872-2453 about getting replacement parts and was sent the wrong parts three times before getting one of the many parts needed after the fifth time. I called and emailed them four months ago because the bike completely stopped working. I took the bike to the nearest bike shop in Mississippi and I was told that the manufacturer had poorly built my bike. I contacted them about my bike being replaced and they refused to fulfill my warranty or to send any more parts. I purchased a year service warranty and had to pay for it. I expected to continue using my ebike because I make $700 a weekly from delivering. I wanted to leave this review so you may know how disappointed I am at Huffy Bikes and Fingerhut.

I had placed an order for a Nintedo Switch bundle back in April 2023 from Fingerhut. They sent it to a wrong address out of state. I contacted them to inform them that they have sent it to the wrong address. They told me they can’t do anything about this and that I should go to NC and pick it up myself. I live in Ohio. They all but accused me of stealing and it’s ruining my credit. Do not order from them, customer service is terrible and run by foreigners with poor English.

I bought this JBL soundbar from Fingerhut. Is connected via HDMI cable. Every time I turn on my TV it's supposed to sync and turn on with the TV. It never does. It takes about 5 or 10 minutes to do so. Talk but I would have to buy the box myself. It's about 12 or 15 dollars which is ridiculous. This soundbar cost 275 when I can get it from Walmart for about $160. Fingerhut totally stinks. Customer service sucks. You can't understand the word the other people are saying. I'm simply throwing this in the garbage and eating the money.

I ordered a quilt and sheets, the Quilt came packed nicely in a box and plastic but smelled horrible like mildew. The sheet set came a few days later. They were supposed to be polar white and they have stains on them and fuzz balls and black hairs from a human all over them. There are yellow stains throughout. Disgusting. I'm supposed to pay 200$ for this stuff. I've emailed them and have had no reply at all. Never order from Fingerhut.

The megachef is very easy to operate. Came very well packaged as not too damaged. Very well explained as to how to use. Has bags with it to help you get started. Very compact so it is easy to store. I will help save me money due to storing more food.

So I placed an order and scheduled the down payment to be paid 3 days later. I cancelled the order on the same day that I placed it. Keep in mind this was 3 days before scheduled down payment. Got a confirmation that the order was cancelled, also states it was cancelled on my Fingerhut account page. They went ahead and took the down payment from my checking account anyway. Called to complain and asked for a refund and was given ridiculous excuses as to why they went ahead and took my money. They say they are holding my money for future purchases even though I told them I would never order anything from them again!!

Three days ago I purchased a SonicCare electric toothbrush for $69.99. The order was shipped yesterday. Today I received an email that the same item was now on sale for $56.99. I emailed Customer Service asking for a refund or store credit for the price difference, and they declined my request! I know they have "prices subject to change" on their website, but so do most retailers, who will usually honor the refund request in the spirit of good customer service. Not Fingerhut. I may just return the item. It's just the principle of the whole matter. I'm disappointed.

I did not get the bookshelves I ordered. The color was completely wrong. The cost of the shelves were $258 a piece and I bought 2. It says made of BIRCH WOOD. It is particle board. I cannot get anyone to return my email to make this right. Now I'm stuck with 6 months of payments for something that does not match the rest of my furniture. I will never order from Fingerhut again and I will tell EVERYONE I KNOW HOW THEY ARE!

I bought a Toshiba Bluetooth boombox in May 2023. In June 2023 it stop working. I have been calling for weeks asking for help. They refer me to manufacturer for warranty. I have yet to get any help or anyone to call me or answer my email. But if I stop paying for It goes on my credit. I paid over $200 to have radio for 3 weeks. I have over 20 times and stayed on the phone each time for 1 hour and nobody has been able to help. I given a email to a Mr ** at the manufacturer warranty department. I emailed him on 8/14/23 and still have not received a answer back. Very unhappy customer.

I pay over 100.00 every month, yet my available credit is always ZERO with a credit line of 2600.00. My available credit NEVER goes up and my payments are always $100.00! Do not. I repeat. DO NOT USE THIS HORRIBLE COMPANY!

Be careful with this company because if you lose your job from a car wreck and get injured and can’t pay, they will send you to an attorney and you would have to go to court. They are a horrible overpriced company that like to screw people's lives over. Don’t even do it. Because you never know if you’ll end up in a bind and then you get screwed over by them.

My experience has been a positive one, my package went to old address. Fingerhut representatives were friendly as well as helpful. I received My package shortly after situation with address. Content C.

My experience with Finger Hut/ Fetti has been horrible. I bought an area rug. They sent the wrong color because the rug I wanted was out of stock. Months later I opened the rug to put down only to realize it was the wrong color. I called to let them know the rug they sent was wrong. She said, "I know it’s the only color we had so we sent it to you." I requested that I want to send it back, she said they couldn’t accept it back nor give me my money back so I advised you to go to a store that returns their merchandise. I paid the account before time, one rep told me it would be for the payment that was coming up. They marked me as being late. So again I advised you to go into a store where you can speak to a live person.

Used once. Fell down and bent and tore. The refused to make it right. Done with this ** company. They don't really help credit when you think about the cost. Glad no one was hurt when the frame fell. Do not waste your money.

I'm not sure what this company is doing. They sent me shoes I didn't order. I have no transaction records in my email, Paypal account or credit cards. I certainly didn't apply for credit from anyone. Is this some kind of scam?

I made a mistake of making like 1400 purchases 12 years ago that have probably cost me 5000 dollars to pay off. Their site doesn't show what you are paying or their charges. On a 13.00 missed payment account was down to 58 dollars that I thought I paid but guess I forgot was charged a 40 dollar late fee. Cut off my credit that I have not used in 8 years.

Fingerhut today in email is the new Apr is over 35% or right at it. I cannot afford it and don't care what Fingerhut can do to my credit. You guys do that. Let's see how much it cost you to attempt to retrieve your merchandise. I'm sure they've accounted for others with like thinking in revolt against the unconstitutional greed Fingerhut imposes on us.

I understand the credit in us is very important but in my desperation to rebuild my credit I accepted an offer from Fingerhut. What a serious mistake, this company charge high prices and high interest and fees on unsolicited services like Safeline, charging customers monthly fees in service I never accept, then when I call to cancel they open a long way refund "Investigation". For you own good and peace, do not accept offers from this company!

My Husband & I open an account with Fingerhut. We got our customer ID numbers and everything and when we went to log into our accounts, it won’t let us so I called Fingerhut & they asking for my social and I gave it to them and she came back and told me that I gave her the wrong social. So I explain to her that I did not and that that is my correct Social Security number. She put me on hold like 10 different times because she couldn’t get it to go through her system and she was sending it to the fraud department, so when my husband tried to log into his account, it done the same exact thing and he called and he’s going through the same thing where they told him that his security number is wrong also and that they’re turning it over to the fraud department.

This company should be have to be CLOSED! I paid off the Advantage account (it was 126.00). The stated the Credit Grantor closed the account. That isn't true. It was closed because I paid it off. They opened the WEBBANK account automatically to cover a payment on my FingerHut Fetti account. The payment was made on Fetti account so they DOUBLE it me. My me paying off the 126.00. I closed the account and they said they closed it. It affected my credit by -55. I can't get anyone to help. All they do is read off a card. HORRIBLE COMPANY! If I could go to their company office I would. I can find it anywhere!

I've had Fingerhut for years then they switched over to Finger Fetti which messed everything up. They charge you 30$ for being one day late. Words of advice DON'T SIGN UP WITH THEM. IT'S A CON. You will never pay it off.

I Have been making all of my payments on time since 2019. I miss 3 payments during covid a time when everyone was struggling financially and they close my account. Screw this company, I will no longer be doing business with these people.

I have been a loyal and faithful customer for many years. My Advantage account was always current and I have made many orders. Recently Fingerhut added a new account called "Fetti Account" that I did not ask for. It was very confusing as the accounts were switched back and forth. I ordered two items which were added to the new Fetti Account. Both items were returned because they were not good quality as I expected for the price. One was a gas powered Generator that oil leaked out of the bottom of it the first time I started it and it was very hard to get started. I called Fingerhut to let them know that I am returning both products and why. I told them I can't afford to pay the return shipping as it would be expensive to ship the Generator back to them. I have copies of the email where they confirmed they will ship out postage paid return labels to me.

I opened an account, paid down on the purchase, paid it off and then was charged full price again. l asked to receive an itemized statement. They said they don't do any such thing. How dirty can a company be to do these things?

I returned a item, they want 50 for shipping and charging 50 a week till they get it. These people are scam artists charging you for something you don't have. These people are thiefs. Good luck with these people

I was approved then 3 months later account was closed. I was discriminated against. Nothing changed on my credit at all. I haven't had a credit in over 5 years. They decided to shut my account down 3 months after opening. 0 stars.

I was a loyal customer for 13 years. Paid them off every order. Over 5k in orders always paid. Then they switch over to Fetti and this new company I was automatically approved!!!! Had almost 3k in credit and had a good score to support having that approval. Then I didn't order anything for a short while because I was busy paying off the advantage. So yeah I was working hard on my credit for a home loan. This sorry company closed my Fetti account without a word until After it was done. This caused my credit to drop 32 pts. That is so dirty as nothing changed except that my credit had improved and I had not ordered anything yet!!!!

Fingerhut owes me 35 dollars and keep saying the money is coming and has been sent. First lady said it was going back to my bank account electronically. After 11 days still no refund. Second lady said they sent a check after a half hour on the phone and me giving the same information as I gave the first lady. I was ask to be put on hold and then I was hung up on. After the 5 minutes of pushing buttons they ask for the same information I had given them twice. It's clear neither of the reps did anything but make up a story to get me off of the phone. Now after saying the money was sent to me they have to put in a request to send me my money. Clearly not a company that values customers and tells you untruths at every turn. Terrible to do this to people. Then the lady said it will take 1 - 2 billing cycles to return my money. Stay far far far from this company. Worst experience with customer service in 65 years,

Fingerhut is an awful company. When I first signed up for Fingerhut I decided to place an order for two pairs of tennis shoes. They sent me the wrong shoes and the wrong size so I returned it and got my money back. All they do every month is send me a notice that if I don't buy something they will cancel my service. This is a terrible company, nothing but scam artists, stay away from them!!!

The items are not worth the price they charge. They constantly threaten to ruin credit history even when all payments are up to date to try and force you to pay more or pay off for the expensive garbage they push on people. Attorney General's Office needs to investigate these scammers.

I had lost my job and Christmas was coming. They kept sending me books to use the Freddy card, the credit card to order so I placed a big order close to $1,000 for Christmas gifts. My granddaughter wanted a certain color dip polish. They shorted me it would be here before Christmas and it was but it was the wrong color. Christmas came and went. She was very upset she didn't get the dip color polish that she wanted. I assured her they were sending the right one are we ordered it second time wrong, third time wrong. I had to finally go out and spend triple in the mall to get the colors that she wanted. I will never order from them again. And to be honest I don't even want to pay them for the stuff I did get. But it will only affect my credit. If you're out there and want to order from Fingerhut do not. They are the worst company. They assure you that they're going to send the right merchandise but they do not.

I have had my account at Fingerhut for 3 years and 4 months and have never made a late payment! I get offers to increase my credit often but never use it. This Christmas my sister asked me to buy her daughter a computer on it for her gift so I called Fingerhut and spoke to a customer service agent, a nice gentleman to make sure it would process okay since we were in different states. He assured me it would since I gave her all of my information to do this. I have attached proof that on December 14 I had available credit of $1,638.00 which was a temporary increased that I had to use by that day. It was rejected so I called customer service back. He sent me an email verifying the order was processed. I assumed all was in order and went about my life.

Bought a Luminox watch from Fingerhut, Luminox refused repair service due to finger hut not being a auth dealer. Finger hut cares less and would not refund or replace, this is outright consumer fraud! Selling a product they have no right to sell. Do not do business with Fingerhut.

Ok so the comments about the 2nd account... We were told of the change in a few ways. Mail, emails, on our profiles and messages on the website. And no... No one over there just took your info and opened a new account. No. They were changing their name and their system. So that random new account isn't a strange odd questionable account... It's a legit thing they did to all Fingerhut credit account holders - for legit reasons. Not for some sketchy stuff no.

They allowed someone to open an account with my information! I had no idea I had an account until they turned me over to the 3 credit rating departments. They were not willing to help me at all. They replaced block buster video and are ruining a lot of people's credit.

Fingerhut/WEBBANK/Fetti: I submitted interest in rebuilding my credit with this company early summer 2021. They ran a hard credit check on my credit, opened an account. Less than a year later, I noticed there’s a 2nd account open from Fingerhut - they send a letter saying everything is fine and they’re doing a merger and it will change nothing as far as accounts go. However, without being notified of this process the ‘old’ account disappeared and a new one sprang up in its place - not only that, but Fingerhut ran a 2nd hard check on my credit when they opened the “new” (post-merger) customer account.

I order the above 18” Ceramic Christmas Tree & It arrived to me broken at the base/lights didn’t work/whole base was not even attached to tree (which explains why the base is broken). **See Attached Pictures ** I was told I would be responsible for the shipping charges to return broken one as well as shipping charges to get new one.-?? I don’t understand why a customer is responsible for the return charges when it arrived damaged & I immediately reached out to customer service (within 15 min of delivery). And then to get a new one that hopefully isn’t damaged as well I have to pay shipping charges to get it to me again.-!!! I mean seriously.-!!

I bought two TVs. One was perfectly fine, the other tv screen was all messed up straight out of the box. I called and tried to get it exchanged. Was told there was nothing they could do which frankly is **. I have been a loyal customer for years, never missed payments and to treat me like they did was disgusting so I will probably never buy again from Fingerhut. I will pay my remaining balance and they can shove their ** where the sun don't shine. This tv was for my child and I have to not only pay for a broken tv, I can't use but had to go buy a new one so my child was happy. Great job Fingerhut customer service, y'all are straight disgusting!!

Joined to build credit. Never used it due to high prices. One day they up & closed the account and opened a different account w/o my authorization. The closed account dinged my credit and so did the new account, as it lowered my age of credit. So upsetting! I would not recommend Fingerhut.

In case you didn't know in March or April '22 Fingerhut closed your active account and then opened a different account in your name without being authorized or even asking for authorization. In turn causing a lot of issues for a lot of people credit wise. Also besides that you are still obligated to pay the balance down on the closed account, which doesn't help your credit at all, right? At whatever the interest rate was at the time, Plus if you did happen to make a purchase with new account now you have to pay that balance off with the same interest rate. But still restricted to the same line of credit they let you increase to on closed account.

Now, I get that you close my Fingerhut account but what I don’t get is how you think it’s okay to open up another account without my permission. That showed up on my credit as another account. Not only that you still charge me interest on the account that you closed. To be honest I thought they were really just changing their name. But when I order something I got a bill in the mail for that order. I’m like why is this separate from my Fingerhut account. So I called, and the lady was polite and informed me that it’s a separate account. So that’s mean I have two separate bills. I said okay, then I said I don’t think so. Right then I paid off that order and haven’t order anything else since.

As everyone know, now Fetti Finances, Fingerhut closed my almost 10 year account and hit my credit for new finance institution, which I was not aware, one star just to comment. Why will I use your service from here on? FYI consumers need to know if a new inquiry is being issue, then consumer approves or otherwise. SMH.

I had advantage without being informed I get switched to fetti. Now I have two accounts and I got a cell phone that was junk non working piece of crap. I do not recommend this company to anyone. They will charge you double and they are rude and act like they don't understand nothing.

I have had a Fingerhut account for a long time. Fingerhut sends a catalogue for me to order from as I have done on several occasions. I ordered an item from what I believed to be Fingerhut's same account I have always had. I later was sent a bill from Fingerhut Fetti which listed a different account number. I did not authorize this account and was tricked into starting another account which I did not authorize which is a violation of North Carolina Law under fraud, False Pretense and bait and switch.

This company is a joke!!! I called them and said their product is junk and this is a scam! A week later my credit was reduced from $1100 to $100. I also saw another review on late payments showing up after paying and then vanishing. I swear I made all my payments on time! STAY AWAY!

Ok so I try this place out for credit. Yes it will help your credit score. My issue was how they mail your stuff, just terrible the box was not in a shipping box and smashed... When I open the box the top of the coffee maker was broke but I kept it. Only had for 3 months and still making payments and it stop working!!! When I wrote for a return they will not!!! So I am now stuck paying off this coffee making that does not work and had to buy a new one elsewhere. I will not ever buy anything from this place...

I got the card over a year ago. Never used it. They dink 20 some points on my credit report. I never used the card at all. No balance. They did that to my credit cause I didn't use the card. It was high prices. I just had it in case of emergency. Well they took my credit back and card. Total bull crap customer service. Fraudulent to get you in the card.

I am so pissed at the fact that I was misinformed so many times. The error that was caused on Fingerhut oversight totally poor consumer service and the fact that the staff was totally not on the same page. I called more than 6 times and was on the phone over an hour each time. When all this could have been avoided from the start. I just hope that when my returns are received by your company, that my account is credited accurately and correctly. I wasted a half of day dealing with fingerhut on yesterday. I am so disappointed with fingerhut, I just want to close my account.

Just watch them with the "payment due dates" on the website. I will be 100% on-time making my monthly payments and then all of sudden I'll log in and it will tell me I'm past due for the current month that I already paid, and even though I just logged in literally the day before and absolutely NOTING was due, let alone PAST DUE. In my experience, if I just wait a few days and don't pay what it is telling me I owe, the next time I log in, that "past due" amount and date mysteriously vanish, and now the amount and date due is for the next month (as it should be), with NOTHING past due. It's like they momentarily trick you into thinking that you missed a payment just so you freak out and pay it. And when you do, it goes towards principle and interest, and your next month's payment will still be due in less than 30 days.

They tout this company as a way to rebuild credit but it’s nothing of the sort. The interest fees are astronomical as every over-minimum payment I made resulted in the exact same balance. Every time I ordered shoes (3), they sent me the smallest size available. The third pair is when I missed the return deadline and when I looked them up to resell privately, they were actually less than 1/2 the cost Fingerhut charged. Scam. This is a scam. Don’t do it.

Do not buy anything from this company. They overcharge for everything. They lure you in because you have poor or no credit. Then, when you purchase things on their website, the finance charges are outrageous! Around 30%. Please be aware of this. It will take you forever to get your bill paid off. You are better off getting a sub-prime credit card. If you made the mistake of getting an account with them and made several purchases on credit, pay off the account as soon as possible, so as not to incur anymore finance charges.

Ordered a four-person pop up dome tent, to go camping of course. Upon receipt, we set it up in the living room and instantly noticed how thin and cheaply the material was made. If you saw it, you would never set this up outside or in the woods. It looked more like a toy that a child would play with in the bedroom, not a tent you would actually camp in the woods with. A falling leaf may actually penetrate it. It was so flimsy, I was very careful to disassemble and put back in the box for fear of breaking it. $40 to return it. They sell Chinese made garbage garbage...

Fingerhut is the biggest scam. I have gotten my credit up to as far as 733 and everytime it went down LARGE AMOUNTS OF NUMBERS was always due to FINGERHUT! I’m a credit monitor, and I’d expect for 5 to possibly 20pts down, but as large as 50+ from purchasing to supposedly “rebuild credit” is absolutely asinine!!!! How is a company that claims buying with them “ is an opportunity to build credit” but they lower your points drastically every purchase. Then while you pay it off it doesn’t even give you the same amount they knocked off your credit !! They literally give 5pts versus the 30+ they take from you. It’s a scam and a lie. Not to mention it’s a major rip off. You can shop for ANYTHING on there and their prices are far more expensive than it is when you go to any other store, and I mean for something as little as perfume..they overcharge. THIS WILL DESTROY YOUR CREDIT!

My fiancé bought me a engagement ring from them a while back and one of the stones which is cubic zirconia broke out. Not very good product at all. He paid a lot for it. I do not recommend buying from them at all. Needless to say I can no longer wear this expensive mistake again. Will not repeat will not waste money buying from them again.

**Finger Huts review**. I bought a gaming PC. It arrived pre-opened and with stickers restuck. It had software issues and PC errors from the beginning. Possible tampering, even a Trojan perhaps. Because the error message would re-open and it was not fast. Game settings were changing back automatically, and then the whole system would begin to leak like liquid coolant... I could even notice it physically... like impacting my health. Including odor and full body sweats. Zero stars for Finger Hut... I would never recommend this company.

I have been a customer with Fingerhut for years. Never had a problem with payments. Since, I moved, they changed their card to something called Fingerhut Fetti and I received a card in the mail stating my old account would transfer over. I try to order but I have to call to confirm access to my account. They put my account on Hold because I moved! Their computer won't generate a question for me to answer and she couldn't go back to send a code to my phone so, she wanted me to send her a copy of a Bill, my Driver's License and my Social Security Card. Heck, NO! As I said, I have been with Fingerhut for years. I told her to Cancel my account, which she did. They have lost a good customer!

I used Fingerhut to boost my credit and buy a few things for Christmas. It started out fine, had the payments come out of my checking account monthly. 1st they sold me two phones that was 4g which are no longer viable with a 5g service change. I called to see if I could have the phones replaced, they advised that I contact Samsung for replacement. Samsung stated they were out of warranty. Called Fingerhut back and they said there is nothing they could do though I must continue to pay for something I can't use totaling $741.00. Then they opened a second account in my name without permission under Fetti which I will never use, added credit but effected my credit score negatively because it stopped auto deduction of my payments without my knowledge. Which caused late payments on my credit.

This company formed a second account under my name that I did not authorize. There's a balance and I haven't made a purchase in a year. Made my regular payment. Got a notification that I had a 30 day late payment on my credit. They will not do anything to try to settle, let me speak with a manager or collections. They claim there is no one else in the office to speak to. I will be taking legal action and I hope everyone stands up together against this company.

I was trying to find an older model laptop to replace one that is falling apart (it's a small one I take to work). The only place I could find it was Fingerhut. I ordered the item and paid to make sure someone had to sign for it when it arrived. It never did. Two of us were sitting right here all day, watching movies, and no one was even on the street at the time of "delivery." I contacted Fingerhut. They had me contact UPS. And they had me download, fill out, and upload a form that was just rhetoric, they had me "prove" I'd been dealing with UPS (no, no one ever did sign for the item), and now I'm waiting for the local police to show up so I can file a report. For a mis-delivered three hundred dollar laptop.

Fingerhut Advantage changed to Fetti. I had a zero balance when unbeknownst to me it converted. I received bill for $30.00. Paid $9.99 minimum to my Advantage account and inquired as to what the charge was for and now am being charged a late fee on top of bill I did not owe. I requested them to close my account. 07/29/22. We will see what happens but from other reviews I am not holding my breath.

My account is so messed up right I can't believe it. They say one of my payments went to Fingerhut when they first changed everything. Now they claim that my account through Advantage/Fetti I have a balance of $200 so they want me to repay those payment. I told them that I will not pay double on items I've already paid for. Told them that's paying double for those items. She hung up me. No more dealing with Fingerhut. Also, filed Bankruptcy In April this year. Read it in REDDIT!

Since Fingerhut split into two companies, Fingerhut Advantage AND Fingerhut Fetti, I am being billed for the same outstanding order amounts - $24.99 by Advantage and $33.98 by Fetti. Both are due on the same date more than doubling my original Fingerhut bill. I never consented to this.

I had a Fingerhut account for years. Always paid ahead of time, always paid more than the minimum... Don't know when this occurred because I was not notified they closed my account with web and just opened me a new account under name fetti.

I made a payment from 4 different credit cards, paid it off, went to buy something, and froze my account. Even though the first two payments of 72.00 each off a credit card. That shows payment had been posted not pending. My original payment would have only been 18.99 so that is well over 18.00 144.00 to be exact. But they froze my account and said they were waiting for the other two payments of 72.00. They have already cleared my bank. So they just lost a customer. If they treat you like this when you pay off your account I don't need these people. I'm disabled and have to rely on the internet to do my shopping.

This is not a good company. The product(s) are cheap and don't function well. The clothes are cheap and overpriced. I received multiple text messages today (7-8-22), stating my payment is due. My payment is not due until 7-18-22. I called and the CSR was not really that interested. Don't buy from these people. Bad management, bad merchandise, sullen CSR. I wouldn't recommend them to people I don't even like.

I had an account with Fingerhut advantage. The company was sold. Fingerhut fetti bought the company. Now consumer (I) stuck with two accounts. Two payments with little notices. In order to get out this jam I consolidate 3 bills including fingerhut. Called them for pay out May 17. Got address, loan company sent a check. Called every week. Sometimes 2x a week. They haven't received anything yet. The phone call every day non stop. Well 6/28 I called. Asked have they received a payment. "Hold on please," I was told. Yes you owe nothing on your advantage account. I asked, "Can you tell me when you all received the payment." Yes 6/9/22. Really. I just call 6/21/22. This is ridiculous. If I wouldn't call problem would've been charge next month. Money is due bay for actually pay out day.

I got this card to help with my credit. The merchandise is overpriced and you're paying more in shipping than the item is worth. If you don't use it they take your credit limit away. The footwear is terrible. I'm on a New Balance pair of slides. They didn't even last a season before peeling. I've had Nike, Under Armour, etc. last way longer and I paid less. Shipping is way more than the items' worth. They send it to my neighbors all the time. When the bill comes in by the time you're paying it off you paid probably double of what everything cost. Customer service isn't very helpful. I wore a pair of sandals I just bought from them four times and they're literally falling apart. I ordered a mixer I don't know how long ago and it still hasn't come and I dread calling them. After I pay this off I'm done with them. I do not recommend Fingerhut.

My interest rate is almost 30%. Even if I make more than the minimum payment, my bill stays the same. They want to charge way over market price for their goods as well. Customer service is useless. Do not under any circumstance use this company even if your credit approval looks appealing. I’m telling you it’s going to kill your credit.

They tell Fingerhut Advance is being taken over by Fetti. What they don't tell you is that it means you're going to be billed for the same loan by two separate companies for two different accounts although the loan amount to you remains the same. This is a total rip off and should be illegal. I was paying Advance over the minimum just to later find out that Fetti regards it as zero payments and is racking up late payments as well. Not until this Month after I paid $100 one WK early for the due date was I told I'm to so play Fetti the minimum payment on the 15th too and they can not take it out of the overpayment I paid advance before the due because it's separate account. How can they be allowed to get away with this. I would have never continued with Fingerhut had they made it clear that I would be stuck paying two separate account for one loan! They need to be shut down permanently!!

I have been a customer for over 3 years. They now have switched their banking system to a different bank. Now as a customer from the past, I now have 2 separate accounts. If they would have made it clear that I would be having to make 2 payments, I would be okay, but they did not. So I turn they were able to charge me a late fee. When called to have rectified, customer service was very rude. As if it’s my fault they made these changes and DID NOT make it aware to me.

So I got approved for a Fresh Start account. Cool. Was able to get a few things. All good. I had buyer's remorse and quickly cancelled as soon as I compared the same option's price at other retailers. This wasn't really surprising, but I was able to cancel before they shipped and they let me know I'd receive a credit for the down payment, or the down payment would be fully refunded to my debit/credit card that was used (which can typically take 7-10 business days). So, after thinking I was going to get the funds back to my checking account, I waited 11 business days, still nothing. I contacted support again and they said they applied a credit for the down payment to my account, but I could contact support and have them mail me a check instead (weird).

Well I'm so angry because I've been with this company for 9+ years and I've only been 1 day late maybe 2 times. I called them to let them know I had a death in the family and also lost my job and home, but asked if they had a hardship plan I could do just for a few months. No, no help even with ridiculous late fees. I've managed to make the payments and now they changed banks and my account has been closed. This is ridiculous since I've been ordering and paying off this account for over 4 years. This has also happened to my daughter same thing and she has been with them for 7+ years. They should be closed out. Thanks for listening.

Fingerhut notified its customer cardholders of the following: "Important Changes To Your Account. Take a moment to review the recent changes to your Fingerhut account. Fingerhut Fetti Credit Card. 1 New Credit Account. Same Great Fingerhut. A new Fingerhut Fetti credit account has replaced your previous Fingerhut Advantage credit account in My Account."

I'm about to lose the home I'm having built because Fingerhut decided to close my oldest trade line and open a brand new one lowering my credit scores across the board in turn, disqualifying me from the down payment assistance I was previously approved for. They reached out to me requesting more information and what I thought was an attempt to help in some way, but what they actually did was attempt to blame everything on me and trash talk me to the people who works for the builder. The compliance director called me and continued to deny any blame and insisted my score hadn't dropped based on their last monitored pull on 5/4/2022. He claimed mortgage companies all use the same scores which is completely untrue. I sent them detailed proof of my scores dropping including amounts, date and the reason the credit Bureau gave for the drop. They cannot get away with this.

Not only do I never know my due date a few days before it's due, making it a great conduit for late payments a 50+ late fee and near 50% markups is ridiculous. Consumer Affairs please help get this scam company investigated. They also magically closed the account and put my old account to a new one without my consent. This fake account closure caused a 30 pt dip in my credit score.

I called to see why I was in the fraud department when I didn't report fraud nor do I have a bal. So after giving may my full social security number and dob verified everything. I was told need to send in a copy. I have been with this company over two years and paid off multiple items. I don't feel comfortable giving my info to this company when I didn't do anything different. I asked for a supervisor. She refused. She didn't even put me on hold. I asked for the president of the company contact info. She has literally just sat on the phone and didn't say anything. This is the most unprofessional company and they have lost a loyal customer.

I wanted to order something from their new Fetti program but I just found out if order anything not only I will have to pay the monthly payments on the new account I will also have to pay off the balance from the closed account and I was told that the account's balances are not transferable.

This company is a scam! My account was paid off! By the time I realized they sent it to collections they said there is nothing they can do because they no longer have the account. Wow! Disputing it didn't even help. It has been years. They have harassed me to the point where I will have no choice but to pay it. It's really sad to pay it twice!

I had a Fingerhut account a while ago that was paid off and has not been used. I got a notification from the credit bureau that a new Fingerhut Fetti account had be opened in my name and I did not authorize it and immediately disputed it with the credit bureaus. I called Fingerhut Fetti and was told that they had switched from Fingerhut Advantage to Fingerhut Fetti and that they had did a hard inquiry against my credit and they apologize but if I make a purchase and pay it on time as I pay it over that over time my credit score would increase as well. That is totally unacceptable. I do not advise anyone to ever do business with them as this has really hurt those that are trying to build and others like me that already had good credit and just didn't want it to be affected for no reason. Beware of this company!

I've had an account for 15yrs. Have a high credit line and have used it, never late. If you value your credit score, do NOT use FH. Over the years, they increase your credit line (increases your score) if you're active, and they reduce it (lowering your credit score) if you don't stay in debt with them. NOW, they changed their accounts to what is called a "Fetti" account, which showed up on my credit report as a new account, LOWERING my credit score. I never asked for a Fetti acct and if "they" need to make changes in their company, to provide credit??? It should NOT impact existing customers or their credit.

I started a Fingerhut account many years ago and was trying to build my credit. Things were great until Fingerhut sold out and ran my credit twice without my permission. This act is illegal, they hurt my credit and took 10 pts away. I've worked too hard for that. I have spoken to the company and written many emails about this and had zero progress resolving this issue. Now I have to contact credit companies and dispute this. I am also going to contact an attorney. I told them to fix this issue and close all my account, because they tried to make a new one without permission. Not a thin dime until it's fixed. This company is a fraud and will not help your credit at all.