Fingerhut Reviews

FingerHut is a good company until you have to pay on account then app doesn't work then it makes you keep putting payment information in and saying it wasn't accept when it was. I paid twice. Almost three times the amount 69.99. Then I have already made 4 payments of 69.99 and 36.99. They took all credit from account and changed my balance back to 1200 when I first started saying that was interest on account. Their billing system is a rip off and then they give you credit but don't be fair when it's time to pay back. My balance was 600. They gave me a customer credit of 400 so then I ordered items. Balance was 1200 so I made 4 payments so they sent me another credit but took all money I paid on account. Now they want me to pay twice. Now I got to start over. They stole money all the credit I paid.

I have never in my life been so disappointed with a company as with Fingerhut. I was on their fresh start program. Paid my monthly payments way before due date and these people trying to tell me that January payment was late when it was paid on December 31. I just got off phone arguing with them and got nowhere. I can't believe that these people did this to me. I have all my proof and still they said I am wrong. Go somewhere else. Don't buy from them.

I got Fingerhut 5 years ago. About a year ago they cut off my account with 100% on time payments, no missed or late payments. They switch to a different form of account and requested I sign up for the new and need the money from the old. Now they are threatening to put a debt on me for the remaining 500$. I have it to pay just wonder why I built credit in an account for them to shut it down and tell me if I want to use their services again I gotta sign for a new one with less than half of the credit limit? Horrible service and Even worse and old products. Horrible. Steer clear.

I had automatic payments set up and some lazy worthless employee didn’t do their job and I got a negative credit hit because of it. Don’t use these people. No wonder they have a 1.3 star review. Fingerhut and Web Bank you're all crooks. I hope this review causes you to lose customers.

I ordered 4 items! 1came to my address, 2 was delivered in Michigan and 1 was delivered in Iowa! It sure isn’t fun having to fight for a refund! Never again! They want me to sign an affidavit that states packages were delivered at correct address, which they were not!! I refuse to sign it!

In April of 2022 we tried to make a payment to fingerhut.com. Each time payment wouldn't process. At that same time I was battling some serious health issues. We could call or try to figure out what was wrong. July 2022 we received a card and letter stating congratulations to Fingerhut Fetti and your credit limit. We were confused and wondered what happened to fingerhut.com. August 2023 we got a bill from fingerhut.com with multiple late fees. I called ask them how can I be charged when they closed their company and reopen to another name.

Personal Review of Fingerhut’s Business Model and Consumer Practices. I’ve maintained a Fingerhut account for several years, primarily to support my FICO score through a consistent credit line—currently set at $1,500, which hasn't changed despite my long-standing history with the company. While I rarely keep any of the merchandise I order, I intentionally make occasional purchases just to avoid having the account closed, as the company threatens to do if there's no activity within a few months. After ordering, I promptly return the item to maintain the account status without actually keeping their products.

I've been a loyal customer for years and spent thousands and due to auto pay I never missed a payment. My balance has been at $0 for a few months because I am working on lowering my debt. Since then I have been sent multiple things, credit increases and catalogs as they desperately tried to get me to buy something. Today I tried to make a purchase only to find out they canceled my account on me. I recently took out a loan for my mother buy a car after nearly being killed by a 16 year old running a stop sign. That loan made my score go down and it's already climbing again after just 2 months. I had a perfect history with them and I bet if I had any amount of my credit used they wouldn't have canceled it.

Just so others are aware that if you return an item for whatever reason you will be charged a ridiculous amount for its return. I returned an item for 133.00 and the charged me $47.00. They called it shipping charges. Never again.

I will never buy from them again. I bought a computer that was defective (screen kept flashing black) and they won't let me return it. Now I am totally locked out of it and can't get back in. BUYER BEWARE!!

I have continually called, wrote, email Fingerhut to update my balance to $0 with the credit bureau after paying off my account. They have yet to respond, or even make an attempt to process what’s needed to update my balance. Be careful dealing with this company.

They are either very naive, or just very evil. Their website is barely usable as far as trying to get basic account information, and when you call customer service, the reps are always extremely - if not annoyingly - polite, repeating everything three times, but they are in some other country and I can barely understand them. I am constantly being transferred to others, and no one seems trained to answer basic questions. I am disputing a $30 down payment for a defective item I returned and they are giving me all kinds of excuses, saying they are going to deduct this and that fee from the $30 until basically there's nothing left.

Due to heath issues and hospital stays I'm behind in my payments. Recently they took 200 from my acct that I can't afford and didn't authorize. I called them and they actually reversed the charge! Extremely helpful. Thank you Fingerhut!

I was late for 10 days because I was ill and they reported my account late. It's going to be 7 years it will stay in my credit report. I turn around and paid them off. Never again doing business with them.

I have dealt with Fingerhut many years. This company is the worst to work with you when you have a hardship going on. They are real quick at serving a judgement against you. So if you ever want to get something my best advice is to NOT to deal with them period.

Fingerhut is a joke. Stay away. Placed order on 2-17-2025. Label created 2-18-2025. Today is 2-22-2025 item still not shipped. Customer service only gives you the runaround. 4 days and Fedex still not got my package. Will pay this account off and close the account cause this not the first time this has happened.

My recent order didn't include all the items I had ordered. I contacted customer service and their attitude is "Nah, according to our records everything was shipped" and I'm told to file a police report. I've stressed many, many times that there's an item missing from the order but still "Nah, are records blah blah blah". It's practically theft that I'm still having to pay for something I never got. They can't comprehend that 5 items were ordered but only 4 items arrived at my door. I wonder how many other people this has happened to. Avoid, avoid, avoid and after you avoid, avoid this company even more.

Each month I hope faithfully pay my bill to Fingerhut and I have paid hundreds and hundreds and hundreds of dollars and my available Credit is only $210. I am so upset right now. They're Taking more money, then what I owe.. I am paying all this money and basically, there's only a small percentage going back into my available credit. I'm getting ripped off and I really don't appreciate it.

Take it for what it is. Of course it's high payments and high interest. Use it responsibly to help build payment history. I have bought a few things all delivered fast all what I expected. No disappointment here.

Fingerhut needs to be banned. It’s a corrupt system and it feeds off individuals who can’t apply for financial help through your normal sources. They triple the price of merchandise and your monthly payment is basically going towards interest. They offer you increases for their loan amount to keep you in debt or keep you owing. This has been the worst mistake of my life to get $900 in products. I will never order anything from this company again nor will I suggest anyone use this if you don’t have it save up to get it. This company is a major rip off.

I'm writing this review on behalf of my Mom. She had an account with them for years. Her bill was always paid on time. She used it every year to get Christmas. She ended up having to have knee surgery and then injured her back during physical therapy and is now 100% disabled. During the process of getting approved for her disability, she couldn't work and was living off her long-term disability insurance she had through her job, which was only a fraction of her normal salary. When this started, she called and tried to get them to work with her because at that time she couldn't pay the minimum amount due. They straight up said no. They didn't care her circumstances had changed. They told her basically that her balance would continue to grow because she was getting socked with a late fee every month because she wasn't paying the minimum amount due.

Do not order from Fingerhut. It is a high priced, high interest ripoff. More than half of your monthly payment will go towards interest. Their product prices are inflated 40 % more than you can buy in a normal store.

I've been a member with them since Oct 2023, and every 3 months or so, they will cancel my recurring payment on their end. I will have to set it up again, AND when I do that, they will deny the payment regardless of me having funds in my account and will try saying it is my bank who is rejecting it, when it's on their end. I have recurring payments for other credit cards and they don't have an issue taking the money out of my account. Fingerhut won't even show on your statements late fee charges, as they hope you don't catch onto it. They've thankfully have given me all my late fees back, when I've called about this over the summer, but they keep trying to do it every few months.

If I could give them 0 stars I would. Markup on these items are insane. Compare the prices. There are A LOT cheaper ways to build your credit. I returned my item after researching, and finding out that it was a little more than double the cost compared to other places. I never even opened it and they literally charged me a late fee and a return fee totaling $64.00 for Nothing. The greed these types of companies operate on is sickening.

1st delivery wrong item received.... I had to pay $33 to return. 2nd delivery wrong item received.... I will have to pay to return.. No prepaid return label. Very unsatisfied. I ordered a Tiffany Butterfly lamp.... Got a plastic shelf and then this black pail for ashes.

To begin with they wanna give me a $250 credit OK great, you have to pay a $30 down payment on anything and all I was getting was a $25 cologne set for my son just so I can get some credit established and then they want to charge $20 Shipping. Yeah this is a big joke and a waste of my time. Just do yourself a favor don’t even bother using Fingerhut.

This company sells junk at 3x the normal price, just because the consumer is trying to build credit. They entice you to keep spending more, as they will increase your limit to get a credit line increase. It's a vicious cycle. In 2022 they changed credit account companies, and closed my account, and reopened a new account thru Webb Bank. This hurt my score and all I had been working for by doing this.

FingerHut opened up ANOTHER account, without my knowledge or CONSENT, I think that's THEFT of SERVICE. Never received a bill, they had access to my bank account, yet NEVER took a payment 😕 And how did I end up with ANOTHER account, I didn't even want the initial one. And the amount owed is literally a few dollars different 🙄🤔. I find that strange 🤔.

Please steer clear of Teleflora/Fingerhut combo. I ordered a bouquet for my Mom one week prior to selected delivery date. The day of, I receive a text saying my order was delivered. I also found it weird that every time I checked on delivery status it would route me to the AT&T login screen 🧐. I called my Mom and asked if she received a delivery. S/N she has ADT security and doorbell cam. I called Teleflora to inform them she hadn’t received a delivery. They offered to resend the next day and credit account $25 inconvenience fee. The next day I wait until 8 p.m. and you guessed it, still no delivery. I feel like I’ve been scammed! I’m beyond infuriated! Glad it wasn’t for a birthday, because the arrangement would have definitely been MIA. I’m beyond hurt and so disappointed 😔. Thanks for nothing Teleflora/Fingerhut.

This site is for folks working on establishing credit or repairing credit. This is what it is best used for. The products are very much double in price so if you don't need the credit don't shop here.

They advertise as helping you build your credit. You set the account up for autopay so you don't have to worry about the payment. They go in and turn the autopay off on your account and then send you to collections without even notifying you the payment is due. I received the email stating my account was past due 2 weeks after they reported it to the credit bureau and dropped my credit 80 points. This is the 2nd time they have done this to me and will be the last. I will never use Fingerhut again.

I wish I could give zero stars because Fingerhut Fetti doesn’t even deserve one. I’ve been a customer for almost 6 months. I always pay early, and I pay more than the due amount. All of a sudden I get 64 points taken from TransUnion and 22 from Equifax, due to a “natural disaster” in my area. There was a recent hurricane, which didn’t even affect me or my assets in any way, so why on God's green wart am I being negatively impacted by this? What does a natural disaster have to do with credit anyway? Especially if you are making your payment on time and in good standing?

The worst company ever, catalog said “will arrive for Christmas” 7 days before. Christmas still showing not shipped, I called and now they are APOLOGIZING if course but it will be delivered by the 28th. On top of that now I have to wait 7-10 days before my deposit is refunded.. False advertising, they are not a serious company

I received my partial order yesterday, was to consist of 2 lady tops and 1 long sleeve men's tshirt. However, I received woman underwear, and two other men shirts that I did not order. called returns...wasted my time, help for 27 minutes, finally a rep gets on the phone and she is completely clueless and puts me on hold, just to hang up..Good job Fingerhut!, called again, though I got a better rep, ("John") only to see my return label telling me to return the items I ordered...Hello, I never received them...I only joined Fingerhut to help my credit, but seriously, they need adequate employees to answer questions/concerns properly..Now my three kids won't get these gifts for Christmas...Thank you FHT

I will never order from this company again. Their software “glitched” and they put my billing and shipping address the same. Long story short my money will not be refunded for 5-7 days and package will be sent to an unsafe location that I went above and beyond to avoid. Customer service has no real control and says “sorry for frustration” and gives me info that isn’t listed on the site that would’ve prevented me from making the second order over the website. They do not care about their consumers. A week before Xmas and they double charge my card and I took the fall for THEIR mistake. Rep also refuses to put any other supervisor on the call. If possible DO NOT order from them.

Fingerhut scam ruined my credit! Went from a 702 to a 572 overnight. Apparently they add a remark to Transunion stating "if you have been impacted by Hurricane Milton, we are here to help", which by Transunion robots signals that you may have requested financial assistance regarding a natural disaster. Transunion stated that not all remarks are bad however lowered my score over 100 points when I haven't used the credit since 11/2023. Customer service was routed to the Philippines and so they hung up on me twice. Had to get a credit attorney to handle this and I still need a letter from Fingerhut stating I was not impacted by a natural disaster in order to prove to Transunion my dispute is valid! A nightmare!!! Do not order from them.

Scam Alert: Avoid FingerHut! I had a terrible experience with FingerHut, and I feel it's important to warn others. First off, they upcharge everything by at least three times the value, which feels like a scam. The prices are outrageous for low-quality products, and you're better off shopping anywhere else. To make matters worse, their credit reporting is completely inaccurate. I saw a 65-point drop in my credit score for no good reason, despite having a $300+ credit limit that I paid off on time, every time. I thought I was doing everything right, but their reporting has ruined my credit.

I wish I could give them a negative zero stars, just don't waste your time buying or even dealing with them at all. My purchase experience was the worst. My things were not sent and they don't want to replace them either

I’ve been a customer for Fingerhut for 7 years. Since Fingerhut took over Fingerhut Advantage they Now report on my credit that I only been with them for 2 years, this is what they’re Web Bank reports on ALL 3 Bureaus…. How Insulting this is for me…for I have bought several items from these people. They refuse to report I’ve been with them for 7 years!!!! They’re LYing about my credit age and won’t rectify it…. They refuse!!!! Knowing I’ve been with them 7 years, they even sent me a complimentary statement saying I am a loyal customer and Fingerhut Refuses to report the Truth…. To the CEO… Your staff needs PROfessional TRaining….

Horrible company sells stuff with warranty just to send you elsewhere, we're no help is available, do not open account or deal with these people they are scammers with over prices and treat customers horrible and ask way too much personal info if you need to change email, they play nice at first then they try to get all your info when a problem arrives more then government wants for info, and they also lie about everything.