Optimum Reviews

Horrific Internet service. It will be out every couple of months and then you will wait days to a week to have someone hopefully try to fix it. Forget being overpriced which it is. This company is a monopolized nightmare. They should just give up and close down. It is horrific.

Two appointments with two techs. No one at Optimum bothered to run the Fiber to my residence. This company is bad news! Stay Away!!!

I would give 0 star. This Optimun store on 237th and Broadway is the worst. They have given me the wrong model phone twice and refused to take it back. I spend a total of 159.00 and the issue has not been resolved. Spend 4 hours waiting. Do not use optimun. lt is the worst

Optimum has been, without question, one of the worst companies I have ever dealt with. The level of customer service is absolutely unacceptable. From the day of installation, the service has never worked properly. The DVR, On Demand, and other basic services have repeatedly failed. I have spent countless hours on the phone with technical support, only to go through the same frustrating process over and over again.

I had to move my service to a new address. I gave the technician my old equipment and 3 months later I was charged with a unreturned equipment fee. I called customer service, let them know I do not have the equipment, only the equipment the tech set up. This was back in June. Every time I call to get this issue resolved they try to get me to buy mobile service instead of fixing this issue on my bill, was told I will get a credit to my account for next month, never happened and got a email I will receive a gift card, never happened.

Optimum internet customer service is horrible. I did not use their service but bought a house in Huntsville for my kids to go to school there. I just paid for the service. My kids graduated so I sold the house. It took me exactly 1 hour on the phone with customer service just to cancel my service! Why would it take an hour to cancel service with anyone? I told them based on my experience with customer service I would not use their service if they offered it for free! Stay away from this company. I can't believe they are still in business unless that is how they stay in business by not letting people cancel. Just crazy!

Their offshore cancellation people make you wish you'd never done business with this company. After awful internet service for years, losing service several times intermittently every day, technician visits that change nothing, I was finally able to find another service and cancel Optimum. But that process was so incredibly maddening. They make you stay on the phone for 35 minutes while more than one offshore person keeps pounding on you with offers to stay. They don't care how many times you just say cancel. They will not process it until you are flaming angry. Makes you feel like you're dealing with scam artists.

Connected Optimum Internet in the summer of 2024, with the alleged promotion of price lock guaranteed. Turns out, that was a lie. As of summer of 2026, they were going to raise my bill by $25 a month. Called Optimum customer service on 8/19/26 to see if they had any other promotions or any retention promos and lady sounded like she had absolutely zero interest in helping their own customers. Only thing she advised that you can switch to their cell phone plan as well to get a discount. I advised her that I would most likely switch to Verizon (same exact Internet speed for $20 a month compared to optimum’s $75) and her response was okay just call us when you want to close the account.

Customer is disgusting. Optimum is not helping at all. I transferred 5 LINES from T-mobile to optimum in August and I asked them beforehand if I will have any issues and the customer service said it will be smooth transition and the moment I transferred all August had issues with connection. My number even is blocked, now and optimum is still charging me even though there is no connection. I had to buy from Tmobile new line to be able to have connection. Suggestion, before moving clients to Optimum train your customer service so they understand what to do and what is going on and not wasting customer's time whole day. The whole day I was on the phone and no one could help me. So unprofessional, regret transferring to Optimum. DISGUSTING.

Very Monopolized business practices. When shutting off your service I called to shut it off on Aug 15th. My billing period was from Aug 11th to Sept 10th. They refused to credit me from Aug 16th to Sept 10th. Any honest company would follow through with billing practices to be fair. Therefore I had to pay the full bill of $100.00.

The dingbat that called me that represented your company made me decide not to get your service at all. She talked way too fast so all that I heard was blah, blah, blah. I could not understand a word that she was saying!!!! Is that what you really have representing your company?

Poor poor poor unreliable WiFi connection. Internet connection unacceptable. I had box changes modem changing cable boxes change over and over for years. Now this streaming service is beyond the worst and charging $14.99 a box. No senior citizens discount, nothing. The technician are uneducated and they don't know what they doing. You call to complain to BBB and Optimum calls back pretending to be BBB and still no results. I call 311 and within 14 days they find your complaints no founded.

The assisted living facility that my mom moved to last year used Optimum for their phone and cable service. Unfortunately, when my mom died this week and I cancelled the account with a credit balance, I was told they will not send a payment back. It “zeros” out when you cancel the account. I have never dealt with a company that did not return a person's credit balance. DO NOT USE THEM.

Customer Service at Optimum has been by far the WORST and most unfair experience I have ever dealt with, with any company. Please just go to your store in your location. I have had wrong information from three people. I had to move out of my in-laws home that my fiancé and I installed Optimum Wi-Fi on. We will be staying at a friend's temporarily for a month and a half until we move into our apartment.

Can’t understand most reps. Always mixes up billing. To start new service in a 2nd home; first want a fee of $100 then changed to $40 & $25. When I paid at 2 different calls both were put on hold because said in email I’d not paid. Finally got rep that rescheduled AGAIN because she could see I’d already paid $80. Go figure. They don’t know what they’re doing.

You guys cancelled my service for no reason. Didn't even speak to me. I was a customer for years and never missed a payment. Great job trying to get rid of your customers.

We had Optimum in Flagstaff, AZ for 4 years. No real issues. Occasional outage, but that's to be expected. Then they started raising their rates. Then, when we decided to move, it was time to disconnect. This is when the hell began. It is nearly impossible to disconnect with these people. I spent over a half-hour on the phone trying to tell them to remove me. Finally, after jumping through a bunch of verbal hoops I got them to say they would disconnect and would send me an email of that fact. Well, of course no email showed up and then they sent a text message asking me to call them. When I did it started all over again! They do not want to disconnect you. It remains to be seen if they actually disconnect me or what.

Told me $70/mo for 5 years, 3 years ago. Since then my bill went to $85/mo., then $100/mo. Currently they are advertising my same service in my area for $45/mo. Told have to cancel service to get new rates. So next isp. Legalized scam corporation in scamerica. The customer service people are maybe tickling an 80 iq at best.

Just a greedy, expensive company with lousy internet speed.

How can this internet go down every month and it takes 6 hours or more to fix 3 problems??? I have lived all over the United States and this is the worst service ever in my life, y'all need to hire all new people and make sure they are qualified to do their job, quit hiring off the street.

Being charged more than double what new customers are for internet. Call to cancel and get told I can get the same deal as new customers... but you need a tech visit for a new router. Schedule the appointment for 2 weeks later. Tech lies and said no one was home - I was outside and have cameras on every inch of the house, no one even drove past. Spoke with CS 4 times being told I was the next appointment, the tech was sent a message to give me an ETA, that I was the next appointment, that I was 2 appointments away, that the tech would be there... Tech never showed.

Worst customer service. Can’t get anyone to speak English. It’s all overseas call centers and I lose internet every couple weeks. Get Starlink.

I’ve been a customer for years and recently their customer service beyond poor. I spent 40 minutes on the phone changing my plan and later found out they had signed me up for a more expensive plan. They advertise locking in a rate for 5 years and I was told they no longer do this but they sent me an email offering it. They have no interest in customer service and don’t deserve your business.

If I could give zero I would. Don’t try to cancel service between billing month. They won’t cancel unless you agree to terms to cancel at end of billing cycle. Wanted to cancel today but my new billing cycle started in August 16 through September 5 and have to pay for service I no longer want nor have. Returned all equipment to their new state of the art facility on Bronx River Road. That’s a joke. You can return equipment but not cancel. Called four time to cancel and they hung up on me. Get a fifth person who wanted me to agree to the terms to pay until September 15. This is BS. What a strong hold they have a clients. I don’t have the boxes as I returned.

I have been an Optimum internet customer for over 10 years, but the level of service over the last 2 to 3 years has deteriorated significantly. What used to be a reliable connection has turned into frequent, unannounced outages and internet speeds that consistently drop far below what I am paying for. Customer service has declined just as sharply. Trying to get assistance for speed issues or service downtime leads to long wait times, repetitive troubleshooting scripts, and zero actual resolution.

I have called time and time again, because the TV Entertainment promotion that I was provided last year without additional charges has come to a closure and my bill increased by $30+. The agent that signed me up originally told me that I could easily switch back to basic tv and get my original plan back after the promotion has ended. I have been calling for the last 2 months, and they offered me the same package for more money, not less as I originally paid and was informed.

Do not use Optimum internet. Their customer service is awful. I tried to disconnect the service when I moved and was charged an additional month. I returned my equipment and they don’t have any record of it being delivered after returning it a month ago. I was told by a previous agent that I would receive a refund for this month. The person I talked to today said I wouldn’t. Anyone you talk to will not be able to provide you any written confirmation or email with information about what you are discussing. The automatic emails that are sent out do not match what the online or over the phone agents describe. There prices are equivalent to other providers but if you need any help you will not get it with Optimum.

I have been consistently frustrated by problems with online payments. Every couple of months they falsely tell me I entered an incorrect password even though I had written it down and had copied it. Then, when I try to change my password I first have to copy that combination of letters and numbers they provide. Again, I am told I did not enter the code accurately even though I know I did/ Therefore, unable to change password online and forced to call them. This is very frustrating.

Optimum came out to look at area and give us feed back about connecting for internet use. The day workman came out, said a 300' ditch would have to be dug in yard, plus drill holes in house to get cable in house. Before workman left, the answer was no. Yard has irrigation lines, rocks no grass, plus septic lines in area where he would dig (about 3 weeks later). I called the company immediately and told them No, we do not want to have service. Cancellation number means nothing even though you give it?

Absolutely awful, customer service is non existent. Had my internet go down, earliest appointment was 3 weeks out, tech came out and didn’t fix anything, scheduled someone else to come out in another 3 weeks. They said they fixed it. When I arrived back at my cabin I found the new line they ran, not connected with just the bare wire zip tied up. Called them back - another 3 weeks out… meanwhile I’ve been billed the entire time. They are crooks and liars!

I am extremely frustrated by Optimum. The bill is too damn high and now you can't even speak to someone in the US. I called multiple times, every time it connects me to someone in India. All the call center jobs are now outsourced. You can hardly understand the accent of all the agents, they don't understand your issues. They only have by the book answers. I am extremely disappointed. Optimum is only interested in saving money by outsourcing the jobs, they don't care about their customers . I will definitely not recommend Optimum to anyone.

I recently canceled services and they keep calling me back to back to get reason as to why I canceled services. Should be in the notes, I shouldn't be getting spam called to get better prices and to rethink my options. Leave me alone Optimum.

Optimum has been consistently disappointing. The service is unreliable, outages happen far too often, and the speeds I actually receive don’t justify what they charge. On top of that, customer service has been extremely poor and has done little to make the experience any better. For the price, I expect dependable internet, reasonable speeds, and support that can actually resolve problems. Instead, Optimum delivers frequent interruptions, mediocre performance, high prices, and frustrating customer service. Reliable internet isn’t optional anymore, especially for people who work from home. I would not recommend Optimum if you have another viable provider in your area.

I was lied to twice in three days by 2 reps in the retention department...I called to lower my bill or remove service. First rep Mohammed said my bill would be 130.00 plus tax each month...Yet the confirmation indicates monthly charge is 150.44. I called again yesterday and I was very upset and the rep Roda told me to pay 134.52 yet order details reflect 140.44. So many are cutting the cord with Optimum that the fools who still have it are being punished with egregious price hikes, Kindly contact me or just remove your equipment. I am a senior and feel this is a form of abuse.

I tried to deal with Optimum on 8-2-26 to lower my $290 bill, no movie channels, just 300mbs internet & regular TV channels. They refused to cancel a $30 tv package, offered only $12 off by canceling tech support & ins, inferring it was a tv package. I called the Retention Dept on 8-8-26 to cancel. It took 59 minutes & 3 agents before they agreed to cancel. Several times I requested they speed it up cause I had just gotten out of Hosp ICU, (I can prove ICU stay) the 2nd agent, Omar, laughed & became very sarcastic. I asked him to stop & he claimed he was just saying words he had to say (along with many chuckles). And many alternate offers.

Worse experience with a large company. Cancelled TV service first, took multiple phone and cancelling 3x. Next was the internet, took multiple calls and again cancelling 3x, only for the next billing cycle to kick in. Another charge they are still asking for. I would go without rather than use Optimum.

Customer Service hung up on me repeatedly when I called to terminate mobile phone services. The bill started at $20/month. 6 months later I am paying $51.64/month. The free phone that I got now has to be paid for because I did not keep the service for 36 months. No contract looks like a contract to me.

I will never recommend them. Fiber optics out 1 1/2 days, no cable or internet. Canceling service because we care MOVING to SC. Yeah, they kept trying to sell deals. Knowing that I'm not even going to be there, they even asked if I knew a family member or a friend that wanted my account. After closing our account finally, they're still asking me if I want twenty dollar entertainment deals, this is totally unacceptable and very unprofessional. I would never, ever recommend Optimum to anybody. Then, after going on to chat with somebody after everything I put in a text, they decide they wanna send me to somebody else and to explain to them the same thing. I told them absolutely not, you're not wasting my time, no more. You owe me 1 1/2 days cable and internet, you can give me back twenty dollars that you offered for a service that you can't provide and $30 for my time wasted by offering offers you can't keep.

I am in complete shock at how predatory and dishonest Optimum Mobile is. My Senior Veteran father-in-law was lured in at the Hauppauge, NY store with promises of high-speed service, but was given absolute garbage, unusable internet. Sales promised "1 free line" (which he thought was his main phone), but crammed an unauthorized 6th extra line onto his account. He explicitly refused insurance, yet they snuck insurance fees onto ALL 6 lines anyway!

As of 08-09-2026 Optimum has twice denied to Port my Home Phone Number from Optimum "Triple Play" (Triple Play is Phone/Cable TV/Internet) to my Magic Jack VOIP Account stating that the address doesn't match exactly because of the 4 digit postal code (5241) after my five digit 11210 Zip Code. The 4-Digit postal code was added to the Magic Jack VOIP Porting request and again sent to Optimum - which they again rejected. I've already spoken to another Optimum Representative last week and was told that my address matches exactly and there is nothing to correct.