Optimum Reviews

I have been dealing with Cablevision over 30 years. Ever since they have become Optimum (Fiber Optic) they dramatically improved their product. Recently they have made milestones.... Multi-room DVR (10 recordings at once), Quickview Panel, their own SMARTROUTER (the fastest internet on the planet)... The people that encounter problems such as Pixelation have leakage or "ingress" inside their own walls where the cable has been compromised by someone other than Optimum... You want your problem fixed? Open up your walls or run new cable lines! For all the "Debbie Downers", stop blaming someone for your own issues!

I have had a problem with pixelation on channels 2 through 11 for over a year now. I had a technician come out last year and had everything in the house replaced. I was told by the technician that the problem was outside at the pole and he could not fix it but would send someone out to fix it. No one ever fixed it. I started to have the problem again earlier this year and made another appointment, but it cleared up and I canceled the appt. I started having the same problem a few weeks ago and have contacted Optimum explaining that I am not going to sit home for an appt. when the problem is outside. They continue to tell me to make an appt. So that they can determine the problem. Not one person has come out to see if the problem is at the pole. I have spoken with other Optimum customers and some of them have the same problem in their homes.

I recently took a connection from Optimum (Cablevision). I was supposed to make an advanced payment for the first month bill before the technician came to my house to install. I was suggested that I make a credit card payment through their automated phone payment system as I didn't have cheque book, but their system was faulty and kept giving me an error message. I was redirected to an agent who took payment from me. When I see the bill few days later I see a $10 charge added. I find out that there was a charge for getting the payment done through the agent. I dropped a mail asking for a refund as I was never told about the charge. But the customer support said they can't help. I find the behavior very unprofessional and plan to move out of Optimum soon.

I have the Optimum Triple Play and I recently moved to a new address and had my service transferred over to the new house. When I first started my service on 12/2011 I was told since I was doing a win back promo and if I upgraded to boost plus for the internet I will get a free wireless router which would be mine to keep even after my service was cancelled.

So I call with an issue, the recording asks if the phone being used is associated with the account. I press 1 for yes then pay my bill. Turns out the money is taken out of my checking account but credited to the account of the person who formally had my phone number. My service is placed "on hold". I am made to wait 24 hours for service to be restored because of Optimum's mistake. I am turning it all off, never in a million years would I think of doing this but I am going to DirecTV. Optimum is expensive for crappy service compared to Comcast... it just sucks!

My Mom, 89, called Optimum for assistance with her internet service earlier today. After they 'helped' her, her PC froze up. She was in tears. I suggested she unplug the PC since, no matter what she tried, she could not log-off (I know - not good). Anyway, she not only lost her PC but also the phone service. I called Optimum on her behalf. The 1st rep I spoke with was of no help. In fact, they told me to have my Mom call. I reiterated SHE HAS NO PHONE SERVICE (duh). She transferred me. After listening to a recording and clicking sounds for over 30 minutes, I hung up and dialed again.

A salesman came to our door last year to get us to switch to Optimum - we said when their DVR is multi room and can do what FiOS can, I may be interested. I said I once had Optimum/Cablevision and they stank. Last month he was back to match and be even better than FiOS. I said I was gun shy as Cablevision/Optimum stank when I had them. He said it was all different now and I could have his personal cell to call 24/7. He said he would be my personal case manager. 3 days ago (July 22, 2013) they, Optimum, were to come 2-4. They called at 3:50 to say they would be 20 minutes or more late - I had to go to a funeral at 6 and they said they might not be done by then so I cancelled until August.

I was relatively happy with the service until the new DVR system was introduced a few months ago. Since then, it has been horrible. The system frequently freezes, particularly between 5 and 6 in the evening and requires a reboot. Recorded programs often have no information about the content. The response to the remote is very slow and sometimes does not respond at all. On occasion, the set indicates that a requested program is being recorded but I find later that no recording has taken place. I complained on one occasion and was told that they knew the system "is a much improved presentation offering a seamless, intuitive experience". My life may take me to Rhode Island in the not too distant future so I am making no changes at the moment. However, should I stay on Long Island, I will not be using Optimum. I suggest that Dolan family kick large parts of their obscene salaries and bonuses back into the business and start providing a decent service to the poor schucks that make them rich.

I can’t stand Optimum anymore. I had regular channels and 2 movie channels, with phone and internet. I was paying $160 with taxes. I called to cancel the 2 movie channels, and they told me my promotion ended. My service now will go up $50 with ending 2 movie channels. How in the hell do you expect someone to pay over $200 with no movie channels and sucky service? I can’t tell you how many times I’ve called to complain that the TV freezes every time I clicked on the demand button. I had Comcast for over 4 years, had all the movie channels, everything on demand and never paid over $150. How is this possible that they expect people to pay that type of money for basically regular cable? I am so angry that I can’t get Comcast, and that I’m stuck in the area that I’m in. I am ready to cancel their TV service and just get DirecTV. I have never heard more complaints about one TV company!!!

My ex-wife moved out November 2011. This was after her mother died. She only moved to help her father settle in to his new home upstate. Eventually in October 2012 we were divorced. She is a cheating scumbag, but regardless - she moved somewhere in Wisconsin or some backwoods hick place like that…

We have had nothing but problems with our cable service as well as internet. We have had our box replaced 3 times in one year and still not any better. I have the DVR feature, which hardly ever works and I have to pay extra for. I have to call at least once a week because my channels get stuck and freeze or I get a black screen. Internet is sometimes out or phone in-house echoes or drops calls. I have to ask what am I paying $170.00 a month for. I also only have a basic cable package (no Showtime, HBO - just basic). They do not offer to credit my bill in any way for all these inconveniences.

Cable sucks, period. Doesn't do anything good and be on repeat after repeat all these ** reality shows. What's the sense of paying all that money for nothing? You're better off watching the damn converter box, for real.

Yes, the new guide is rotten, slow and they changed it just for the sake of change. I've been a customer for over 20 years. I have the triple play with the old value channel line up. Recently, they moved F1 from ESPN to NBC Sports due to F1 negotiations. So now, I'm missing Indy car and Grand Prix racing, yet I'm getting a $3 a month surcharge for sports channels that I can't get, and they took my BBC channel. I called up to see about an upgrade to the preferred package and was told it will cost an additional $16 per month on top of the $171.49 I currently pay. I was almost going to bite but then I was told I'm going to be penalized an additional $1.50 because I have five boxes, boxes that I pay for to use their services! That's it. I've had it with these greedy fools. As soon as something better comes along, I'm switching. By the way, I did not upgrade. It's not worth it!

Am I the only person having trouble with this new TV guide listing? It's slow to load. It often tells me that there's "no data" and, on a few occasions, my television got locked in that "listing" mode and the cable box had to be rebooted. When I called Customer Service and asked if anyone else was experiencing problems with this, I was told, "No," but I can't be the only one. Why couldn't they just leave well enough alone?

I recently called Optimum cable to inquire about my current bill because it increased quite dramatically from the promotional period (switched from Bresnan cable which was bought out by Optimum). I did not question the billing at this point because I did know that it was a promotional price. However, after having my bill go up to almost $200 per month (triple pay), I decided to call and see why it went up so much. I was told by the first person that Optimum was in the process of changing their line-up for their different packages by adding more channels (already have more than I want). When I asked about downgrading, I was told by this first person that the price would be lowered, but if I chose to upgrade, then the price would go to the new pricing.

I have never dealt with a cable company quite like Optimum. They are rude - the worst customer service I've ever witnessed in my life. I had a few seemingly simple problems with my cable box, yet all they did was give me the runaround. After 2 new cable boxes and more and more issues, I finally dumped them. My problems ranged from: no sound, no picture, a strobing picture, not getting channels I paid for, the DVR wouldn't record shows that we're scheduled and the box would reboot randomly day and night. I called and called, each time waiting 40+ mins for a customer service rep to even answer the call. When they did, they were surly and completely unknowledgeable about their own product! They never offered a refund for outages that were their fault or for not getting channels I had paid for. I would never ever recommend this company to anyone. If I could give them zero stars, I would.

So I had Optimum for 2 years. I'm not even going to talk about the very slow internet and overpriced service. I was moving out of my apartment and, therefore, wanted to switch my account to my roommates. They had us disconnect my account and set up a new account to my new roommates instead of just transferring it. They had a technician come and install the stuff for my new roommates but the technician did not want to take my old equipment back. No one ever told me that I had to return my old equipment or else I would get charged. So now, I have to go back to my old apartment, which is an hour from where I live now to go and ship the old equipment back when a simple notice that I needed to return my equipment and that I can set up an appointment for someone to come and pick it up before I leave would have helped so much when I was disconnecting my service.

They are overcharging the price which promised to be around $110 including tax but charging close to $160.

I have basic cable and there are only a few channels that I like to watch. One is USA and another is Fox News. This week, almost all channels above 15 have disappeared without notice. We no longer have CNN, MSNBC, A&E or anything that's worth watching. On top of this, whenever I turn my TV on, News12 New Jersey appears. I can't believe Optimum is allowed to control my TV like this. I could go to some other company but if it requires a satellite dish, I can't. I rent and I'm sure my landlord would not appreciate me installing something on the deck.

We needed our line replaced after a tree came down and removed the electric cable and phone lines. Within 3 days, the lines were replaced and reinstalled. Since then till Fri the 16th, we cannot get a straight answer after numerous calls and emails to get the service of cable and internet up and running. Their service to their subscribers is horrible - ** emails, ** customer service. I was not happy with LIPA, but 7 days without power and now to be substantially longer without cable or internet (still no service since Sandy) is just a total insult.

Similar stories to the other, I got a replacement cable box at the Optimum store and I asked if it was tested; yes sir, all our boxes are tested. I got home and booted up the box and all seemed good except no picture. I called customer service and 40 minutes later spoke with a rep. He had me try other HDMI cables and a coax and still no picture. They also had me reboot the box several times; however, that didn't resolve the issue. Next day, I brought home some component cables from work and got a picture. I had them come out to replace the box the next day and it worked fine. The only issue I had was the guide was in the old format and not the new format I had on my previous box.

DVR Plus never works (error 45266) - Today is Nov. 7. I got Optimum on Aug. 9th. I called them numerous times to complain. They always brush customers off by stating that someone will call within 24 to 48 hours. I had to call them back after about 72 hours because of no callbacks. Reps make promises over the phone but don't notate accounts. Supervisors don't care to help. Every time I call, it's a different story and reps are always looking out for other reps. Techs say they call and notate that the consumer phone is bad (untrue). They are a bunch of liars. I've got so much negative stuff to say about them. The channels are always freezing. You cannot watch a show without the screen freezing and in my case about three times every half hour. The majority have attitudes on the phone. Hopefully, all the calls are recorded.

They are the only cable company in town. It's them or satellite. The cable freezes on all channels all the time. It goes down all the time. I've had technicians out over and over again even after I moved to a new house. Tonight, our weather is perfect which is unusual for Montana. No snow, no wind, nothing. The cable has been down for hours all across town. We put a man on the moon 43 years ago and these people are still in the Stone Age. If you have a choice in your location, unlike me, go with anybody but Optimum, which also known as Bresnan in other locations.

I'm sad with Optimum TV and internet. The TV doesn't work - UDN 1065, MundoFox 107, Galavision 198, but I pay for these channels. Optimum is a bad company. Internet booster? It never worked with full connection 50/15, just 50/7 or 8. Too often, the channels don't work. I need go to another channel and come back for work. Where are the Sports channels? Bad Optimum ...

What hasn't happened; pay way too much for such rudeness, and lack of an explanation. I have been very unhappy with their services after being a customer of Bresnan, who have always worked with me and any issue. Optimum sucks! To even speak to a "representative" is almost impossible. All automated, but gets you nowhere but in circles! Too dizzy to care about the ** they told me once I spoke to 2 humans, who had two different attitudes and stories.

The cable TV service sucks! DVR service is horrible. There has been many times where shows were never recorded or were recorded incorrectly. Then there are the constant "network" outages. There is a current network outage right now in the middle of Sunday Night Football on Sept. 9th, 2012. For the amount I am paying, I rate Optimum a 3 out of 10.

Optimum's business practices concerning the disconnection of service are over the top. My service was disconnected on July 6, 2012. I returned my cable boxes and remotes. I paid the bill for the prorated service, and I continue to be billed even for the August service. I called customer service to learn that dispatch needs to close the ticket. Then I got the disconnection notice by mail for non-payment for the rest of July. Then I wrote the attached letter. Last night, I received a call on my home phone which has the "do not contact" notation shown on my billings and on my account concerning the need to pay up or be disconnected. It is an automated call, so I went through menu until I can speak to a customer service representative. I asked for a supervisor. The representative told me she saw what was going on with the account. I asked for a supervisor again.

I recently had my cable shut off and kept only my internet service through Optimum. While trying to have my TV, the reps vigorously tried to talk me out of it non-stop. I had to hang up and call back in order to get the point across that I didn't want TV anymore. Since then, I have received at least one phone call every day. Today I received no less than 6 phone calls. During one of these calls, I informed the rep that I was not interested in purchasing TV and would just like to have internet. I received 3 more calls after that. Each time it is a different person calling me. I am informing you that if I receive another phone call, that I will be forced to find another company to be my internet provider. This is bordering on harassment and I want it to stop.

I'm managing an account for my mother from afar. Customer Service has been horrible for the past 10 years - problems, mistakes, long phone waits, running around. Stay away from this company if you can.

When I signed up for Optimum, I was told certain things were included in my package and they were not. The difference through March 27th (when the issue was resolved) was $561.35! When I spoke to customer service, they apologized and offered me a courtesy credit (like they were doing me a huge favor) of $65.00! Fortunately, I have all the calls I have had with Optimum, including the ones where supervisors and company reps agree that I am 100% right, recorded. I wonder how certain government agencies will react to my proof that the company has committed multiple counts of fraud and has left itself open to hundreds of thousands of dollars in fines and legal fees.

Cable box went out a few weeks after I got it. For being a new customer, you would think they would try to make it right, but instead, they said I have to bring it to their office. I don't have time for that. No compensation has been given and the box is still not usable in my home. I set up an appointment for internet, but missed the service person since no call was given to me. We rescheduled, but the person never showed. I wasted my whole day!

I am a long time customer of Optimum. Me and my 14 year old daughter receive social security I pay my bill on the 3rd of every month through debit, when we receive our benefits. Optimum shut off my services a week before the third. I have had this company for 2 years. They cannot keep my services on! I find this to be a bad way to deal with a loyal customer!

On 12/14/2011, I contacted the above mentioned company. My bill is not in question. I do owe the Co. However, I spent several minutes on the phone to make payment arrangements for 12/21/2011 for half the bill and the remainder on 12/28/2011. This company bills ahead of your usage. I was assured that my service would not be interrupted. My service was stopped at approximately 0150 hrs on 12/15/2011. I'm told it did not matter what the previous rep. assured me of it is all comp. and payment must be made in full. My question, are all of the companies customers treated this way in this economy? I have been a long term customer. What if any rights do I have? I only wanted a week. Thank you.

They have turned me over to collections twice now for a service I do not have. I moved my service from one house to another in July and they messed the bill up and I fought with them until October, before I canceled their service. After canceling them they told me I had a hundred dollar credit coming, instead they turned me over to collections for a supposed hundred dollar bill. These guys are a joke, I have called customer support over and over just to get a runaround about some supervisor reviewing my account. This has been going on since September, and it is now December. I still can't get a straight answer from them. Did I also mention I have been a customer with them from 2000 until 2006, then from 2008 until 2011. I need help please. My credit is taking a hit from this just as I was getting everything going good.

I have been with optimum for 7 years, I pay for a service they offer, but they can provide. Phone connection it's the worse I ever had, customer service is -0. So arrogant, they do not want to help, they lie, and there is no other provider for cable in this area but Optimum. So they really don't give a ** about it. Who is going to help in fix this enormous problem for the public?

1. No direct number for customer service. 2. No means for consumer complaints to be filed formerly. 3. Sales reps are scammers. 4. Abuse of power. 5. Exploitation of customers. 6. Billing cycle is not realistic as per most people on fixed incomes 7. Agreement is a means of entrapment. 8. Constant interruptions in TV service & programs.

I've been having nonstop phone problem for a service that's only a little over a month. I had to wait actually for a technician to come into the house. I’ve had Optimum Triple Play for a little over a month. The phone service worked intermittently. I had to put in over 10 calls for 3 incidences in this time period. Regretted so much about the switch from Verizon, which does not offer FiOS in our area. This time, the phone can only receive but not make calls.

I have had Optimum Cable service for several months. I have had to replace two boxes which meant that I wasn't receiving cable service for two days until a tech could come out. Then I was unable to record anything on TV and I complained about that. Now, it is 9 pm on a Saturday night and I am unable to use DVR service (watch or record) on any of my TV's. I pay for 4 cable boxes. I have been calling Optimum for an hour and the message says they have high call volume and can't answer the phone. So, do I sell a service to people and then say "oh well, service not working, I just won't answer the phone". I would like a credit and since their volume is so high, I am assuming there are problems so they should automatically issue a credit.

I canceled my cable subscription with Optimum. After finally figuring out the final bill, we settled on a figure which I still question as to its accuracy. I then made two appointments for Optimum to pick up its equipment (cable box and remote). I got stood up on both appointments. I spent hours waiting for cable people to come by and pick up their equipment. I lost time and money waiting for them. When I called about this, Optimum didn't even offer an apology. Just so you know, Optimum has billed and keeps on record $200+ dollars for the cable box and remote. They have no incentive to pick up the equipment. This is how they do business. I despise their business practices and they should be boycotted.

I returned a bad cable box to the store. I received a replacement box, but the clerk did not enter the new box into the system. I installed the box, called the customer service three times! The first guy said it should come up on its own but it did not. I called back again and the girl had no idea what she was doing. All she wanted to do is to sell more services and bill a service call! I was ready to give up and cancel.

I switched from Optimum to Verizon FiOS last March. Optimum continues to bill me monthly and each month, I complain to my credit card company. They contacted Optimum and reversed the charge. Optimum now sent a $90.67 to a collection agency because my credit card company stopped accepting their charges. I called the collection agency and explained. They said that I have to contact Cablevision. I've explained this to Cablevision several times and each time their billing department says that it will be corrected, but it never was. My credit score should not have to suffer because of Cablevision's incompetence. Please help. Thanks.

I made a payment on Optimum Cablevision's website with the exact amount due for the current month of October. Optimum Cablevision withdrew double the amount including November's payment as well. This is a direct violation of removing an unauthorized amount of money from someone's checking account. In addition, I shouldn't have to pay next month's bill until it's due in November.

I am being denied Fox 5 and UPN 9. I cannot watch the free channels provided to my area, thus putting me in harm's way. If there is a natural disaster, I will not hear about it without local news. My rights are being violated.

Optimum Cable has decided to make us all get a box for every TV in the house. This is not fair and other cable co. around the country operate without boxes altogether. Even their employees say they are looking to increase revenue. Please help!

Retraction ! Even though Samsung TVs have indeed suffered capacitor flaws, my prior outrage was misplaced. The culprit was Optimum Cablevision who insisted the problem was Samsung's not theirs. After a week of phone waits, faxed receipts and a repair visit, the problem was not capacitors in the TV. My apologies to Samsung.

I called to schedule an equipment pick-up appointment on 7/28/09 after requesting to close my account on 7/31/09. I was scheduled for 8/3/09 between 2 and 5 pm. When no one contacted me or showed up, I called the company and my appointment had been rescheduled without notifying me for the next day, 8/4/09, between 2 and 5 pm. At the end of the day on 8/4/09, when no one came, I called again and was referred to a special dispatch team and was told that I would be contacted within the next 24 hours. No one did. I called again. I was told the request was put in 24 hours after my call on the previous day and that it takes 24 to 48 business hours before someone calls me back. This was Thursday, 8/6/09.

On June 22, 2009 at 2:13pm, I watch my show on television and the TV went off saying "Your explorer is not authorized for use. Please call Optimum." I called, and I was told that I had past due and I didn't pay. I made a payment on June 15, and unfortunately, my payment was sent back to the bank. No one from Optimum did contact me and say anything about my bill being late. The bill was due on June 15. I am very upset with Optimum. Only in my area do they ask for advance payment. I heard that in others' area like Long Island and Queen, they don't ask for advance payment. I feel like because I live in this area, I do get good service.

I called them concerning renting rather than purchasing my cable box. They told me that I have no choice and that I had to rent their cable box. I am now paying $7.99 per month for a cable box that is old technology! IO uses the same technology that Direct TV has been using for the last twenty years! They have even told me that even if I do not have HDTV, I will still have to rent their cable box and pay despite the fact. Talk about a monopoly! This all Americans need during these hard times!