Optimum Reviews

I have been a customer of Optimum (Cablevision) for well over 30 years... My bill continues to increase substantially every year... I've recently called the retention department and they told me to go ahead and cancel. They will not work with you at all. I guess it's time to switch to Fios.

First they connected me but put in the wrong address. Then when I call Optimum customer service says they are unable to fix the address in the system and they have to send a tech out. Then they charge me 110 for service I already had. I call customer service. They said they'll credit it on my account. It's been a month already. They basically stole $110 dollars from me. I don't recommend Optimum to anyone.

I have been a loyal customer for many years, and I feel Optimum should offer special pricing deals for loyal customers and those on fixed income. After Starz was no longer part of the Optimum package, I felt Optimum had to find something (useless) to put in its place. My Starz channels (311-358) are now filled with messages from Optimum announcing losing Starz as part of their package.

Called Optimum to discuss my bill, customer service was extremely rude. I was told and I quote, "Mam you were not paying for Starz, so there's nothing to complain about." When I asked if they were going to give me additional channels to make up for the lost of Starz, I was told there was nothing they can do for me right now. I was also told I was being transferred over to someone who can help me further and I have been on hold for 20 minutes. Extremely disgusted with the poor service from this cable company!

Optimum has breached their contract agreements. I am retired and unfortunately disabled at 67. When I moved three years ago after having Optimum Cablevision for more than 30 years, I would receive a letter every year that my triple play silver would be going up. They would state "only 15.00 more a month- for the entire year" that was a lie. This year of 2017 I received 3 increases and when I would call to ask, I would get some kid from Wisconsin who knew nothing, would not take my complaint and was about as useful as a rock in my shoe. I even asked about their well advertised senior citizen discount plan and was refused!

I have been having problem with one of TV connection so I called Optimum to resolve the issues. They went and found out that the cable was not connected which was not my fault so now they are charging for them to go up on the pole outside which they claim I went got a ladder and disconnected.

I have already complained repeatedly to Optimum/Altice, and they have offered me a refund of $10, based on several years now in which I've spent a combined thousands of dollars and never until last week received the service level for which I was paying. Optimum/Altice has admitted to me that the source of the problem was never in my apartment, that the connection was faulty since the account first opened, and that they are considering changing the way their technicians handle complaints based on the service disaster I've experienced.

Because my wife and I are medically disabled we cannot check our various statements on a monthly basis. When I did look at an Optimum statement this month I saw that we had been charged for Showtime since June. It began as a 3-month introductory which we never know about now totalling $83.65. I called to ask for the charges to be removed. The rep said he could only credit 1-month. I assured him that Optimum will lose a customer--he didn't care.

I got Optimum service last year I think. the 10 service on internet. Was a hair slow so I got the 20 service. As of then I had nothing but problems. They sent someone out who told me I had a virus. Numerous virus scans proved it wrong. Then they told me they could see there was a problem with the router and sent me a new one. It got worse. It takes 12 minutes sometimes to load a page. I called there umpteen times and just get switched from department to department and have to tell the story over and over and over and no one helps.

I had Optimum (Altice) install their equipment on Nov 19th. Within 2 weeks I began to have problems. They scheduled a 3 hour window for their technician. No technician, no phone call. I called 1 hour after the window had expired and they told me he would arrive between 3:08-4:08 - no show. I called at 4:38 and was told there were no technicians available till the next day (in the meantime I waited 5 hours). A new window was set up for the next day 2-5. No one showed or called to say they were running late. A tech showed up at 6:30. He replaced the mini box but could not get the remote to work properly. He became frustrated and a little testy and said he would talk to his supervisor to find out how to fix it. He left at 7 because his shift was over leaving me with a remote that wouldn't respond to voice commands. My son came home and figured out how to match it to the television model with info he obtained online.

Unfortunately, since Installation of Optimum Triple Play, we are not happy for services that we are getting. We cancelled the TV and cable services within one month of installation since the quality of the picture was so blurry compare to Dish and giving everybody in the home headaches. WIFI also giving us hard time since installation in regards to the speed and availability of internet. We have called Optimum repeatedly multiple time. But was not fixed till beginning of November. On September 09, we bought Modem online (we have receipt) to avoid recurring charges of the modem and returned the Optimum original modem to Optimum store, Centennial Ave, Piscataway, NJ.

I stopped service with Optimum on Oct. 14, 2017. I paid my bill at the end of previous month for $171.79 for service from 11/01 to 11/30. I brought back all equipment on same day. My credit is $9.05. This is so hard to believe. No service but must pay rest of month. This is bull. Be very scared to hire this company for any service. You will pay for what you don't use.

Called in to make a simple change on my telephone service (disconnecting one of our two phone lines). Automated service sends me to four different persons, each of whom asked for name, address and tel number and then referred me to yet another person who might be able to help me. Dreadful!

On Nov 30th I reached home late from work, then I tried to call Optimum to disconnect my service, nobody picked the phone, because Optimum has phone customer support til 8 pm so, I tried to talk with someone on chat service from their portal. Customer support guy said they can not disconnect service, so I tried next day Dec 1 2017 early morning. The customer support guy was rude and said service will be disconnected on end of month only i.e. Dec 31st 2017. Today (Dec 2nd) I returned their equipment and called again, but in vain, they want me to pay whole month of December, even though I didn't use their service in Dec at all.

I canceled my account today and was advised that I am responsible to pay for the rest of the billing cycle. How is legal? If I don’t want their service anymore, I shouldn’t have to pay for it. This has happened to many people and we should not have to pay for any service after we terminate service.

Paying over 260 dollars a month now, and that's after lowering my bill by getting rid of TMC's which they didn't tell me at the time also removed Cinemax channels as well... Many of the remaining channels don't even transmit in HD anymore so it's just another ripoff... They're getting worse and charging more, and when you call the only reduction they offer to long time subscribers is lowering the amount of channels to even less quality... They SUCK!

The Customer service representative was rude and had an attitude. I asked for a $20 promotion that my brother has and they would not give it to me. I asked to speak to a manager. When he got on the phone the first representative told him the story and he picked up the phone and he already knew and told me he cant give me the discount. I am angry. I called Fios and they wanted my social security number before they would give me a price. Never ends.

I cancelled the service on October 4, 2017. I switched to another cable company. They are charging for the whole month of October even though I only had the service for 4 days. In addition I have not received a final bill in the mail. I asked for a final bill to mailed as I do not agree with a full month charge when I only had service for 4 days. I also asked them to stop calling my number with automatic collection calls. Automatic calls are received every evening with no option to talk to anyone but to make a payment only.

Optimum is one of the most dishonest, unethical companies to deal with for internet. They own our area so we have no choice but to use them for internet. Speeds are terrible so we upgraded. Speeds stayed the same. We complained and they shut off the service stating we were conducting ** downloads... During a time when we were away and the internet was actually turned off. Once we were back up the speed was still bad and they contacted us with an offer. Pay more and get even better speed! Liars. Cheats. Unethical dogs. We're looking forward to moving just to get away from Optimum.

Issues with Optimum WIFI, if YOU forget password to have to call customer service, and good luck reaching customer service. So unfortunate that Optimum has a monopoly on internet In Suffolk County, NY. OPTIMUM REALLY TAKES ADVANTAGE OF YOU. Have had for over a year and still have never been able to sign into my account by online, just a terrible service.

Last week I called Optimum to check their prices because I thought the company I use now is too expensive. From that day on I been getting phone calls that I still have a balance of $ 629.00. I told them I never had Optimum at that time. I had Dish network before I had Fios. But this afternoon I got a call from Optimum telling me that they were sorry but If I ever had this no good company which I never had then why didn't I get a billed? Second thing is if I had this company in 1991 and now it's 2017. Wouldn't you think they would want to get paid? This has to be the worst company you can get for your TV or internet, I would never get this company unless you want problems 20 years later. It's over 20 years. These company is just a SCAM. They try to get every penny even if you never used them. Stay Away from them if you're smart. Get FIOS which is 1000 times better, believe me!

I called Optimum recently to request that the ever increasing "sports surcharge" be removed from my monthly cable bill. I was informed that this is all but impossible, unless I switch to the most basic channel package that they offer (which includes essentially no channels at all). I believe that, as consumers, we should be given the option to view the channels that we would like to pay for and not be forced to pay for channels that we do not want. I strongly feel that Optimum should devise new packages and allow their customers the option to pick and choose only the channels that we wish to pay for. Most other businesses work this way and allow their customers the option to pay only for the products and services they desire. As a long time Optimum customer, I feel that being forced to pay this unreasonable surcharge for products/services that I do not want is abusive and wrong.

I moved to an area that only offered Fios and Optimum. I have had Optimum in the past and never had an issue. They had an offer that was too good to pass up - "sign up for this package and receive a $250 gift card" - Well, that was **. I waited the full 90 days and the FULL 6 weeks thereafter. Never received it. Reached out multiple times to inquire about it and they would say "it is on the way". I call today and was told my eligibility was cancelled and that I will no longer receive it. I will be taking my hard earned money to Fios. Optimum scammed me into a bundle and didn't get what I was promised.

I started out with Fios, then when I had service call problems I changed to Cable. They have steadily been climbing up in price with no warning. I just got the bill for $192 from $171. They call it a slight increase. They told me a few months ago that they would adjust the bill in November. A big lie! Yeah they adjusted it and added $20. I will call Fios again and only wish I didn't have to play these games with them. We need other alternatives. Also, being a senior and on limited income, you would think they would give that some consideration.

First which is important for me the rep I spoke with, hands down was very nice and helpful. But when you are hit with a 20% and I mean 20% increase there is really nothing they can do. I have been with Optimum since 1986. Service on a scale of 1 to 5. 5 being outstanding. I would give them a 1. Service issues 1 month ago took forever to correct. Had to hold on the phone 4 hrs. I was disconnect 3 times before I got someone to help me with my problems. Optimum used to be on the forefront of customer service, new owners can kiss my **.

Overpriced with awful customer service. Numerous calls to idiotic CS people, who insisted that a woman's voice needs to call, even though I was an authorized user on the account and had all the relevant information needed. Can't even reset a password online.

I am a single, retired, educated individual living on a fixed income. I canceled my Optimum TV and phone services a few years ago because the prices were exorbitant, increasing every year and I was paying for channels I didn't watch. So the only service I have through Optimum is internet. Be that as it may, my internet bill keeps increasing yearly. They inform the public about each increase on their bill a month before but that doesn't make it any better. I started paying $54.95 for the internet alone and now it's over $70.00. I also see on my bill that I pay $4.95 a month for my modem. They haven't started charging for the router yet, but I'm sure that's next. This is all without taxes, etc.

I had Verizon Fios in the past and for financial reasons switched over to Optimum. It was a huge mistake. From day one they lied. They scheduled the install and never showed. They had us waiting all day saying someone would come but none came. Then they rescheduled it to their convenience. The technician wasn't fully prepared. The internet wasn't installed correctly. It took about 3 tries before it was functional. I was supposed to get a gift card that I never got. They also promised to pay for my disconnection fee and never did. I was told the gift card was processing. I was told they had paid the fee.

I was a customer of Optimum for 30 years. While they were always difficult to deal with, and seriously overpriced, the last few years were just abominable. Chronic outages and service problems. Calling customer support was an exercise in futility; long waits, transfers, incompetent tech support, dropped calls meaning I would have to start all over, sometimes long into the night. I finally started contacting their executive level customer service and I did that every time I had a problem.

I recently switched from Verizon to Optimum and now back to Verizon. Optimum-the good: 1. No contracts. 2. They'll pay early termination fee. 3. Pricing is marginally better than Verizon. 4. Customer service can be good. The Bad: 1. Internet speeds are inconsistent and generally slow. Almost felt like I was back to a dial-up line. 2. Picture quality is terrible compared to Verizon. 3. Customer service can also be terrible. 4. Format of the TV guide is terrible.

When I cancelled Optimum service in the middle of billing cycle, Optimum said they will bill me for the entire month. This seems totally unfair since I am now paying money for the service that I have not used. Also this is outside of the 2 year contract period. There is absolutely no point being a loyal customer to this company. I have been an Optimum customer for more than 10 years. I wonder why FCC does not look into the bad business dealings of Optimum Cablevision. They could be having a billing rule not to refund the customer when the customer leaves in the middle of a billing cycle. But I wonder how the business rule was even approved. I have also observed that Cablevision increases the monthly billing without even informing the customer. It is high time that such business practices brought to the attention of FCC. It looks like Cablevision is going thru an unregulated business practice.

Optimum Cable - Stony Point NY - I just canceled all of my Optimum services and was surprised to find that my billing cycle starts on the 22nd of the month and even though I canceled on 11/1 I have to pay my whole bill! Are you kidding me? This all started a week or so ago when I called to see if I could get a promotion, I pointed out to the woman on the phone that there was a special for 39.99 for Internet service and she actually yelled at me saying, “You are a current customer. Only new customers can get that.” WOW! I have been a customer for at least 20 years at different addresses. No one has ever spoken to me like that! So at that point to lower my bill I canceled TV and phone, and started looking for Verizon specials. I found Verizon Fios 50/50 for 39.99 and made the call, they installed on 11/1.

This company shouldn't be in business. I cannot believe that an official company that has the worst customer service, would still be operational. I've been trying to get internet service for the past 2 months, and it seems that they're not here to do that. They've literally given me the middle finger, their system is so rigged, that I don't even blame their representatives for not knowing how to deal with customers... At one point they told me, I should go with a different carrier. They called me once arranging an appointment that they're “here waiting” at a different address. They told me on many occasions that they'll have service on a certain date, and when following up after that given date, they told me they do not service my building. I can literally write a series of books on how incompetent they are.

My billing cycle ran the 14 to 14 of a month and had to cancel service on 17th due to move to region where I do not have Cablevision/Optimum and they are charging for all 30 days. I only used 3 days. They say it is written in their bill and company policy. This is a RIP-OFF and should be reported to BBB, oh but there is NO OPTIMUM or NO CSC Holdings business. This a corrupt organization that ROBS people. THEY ARE CRIMINAL. I have used the service for more than 4 years giving them thousands and they take more. DONT use this TV, INTERNET OR PHONE service use Xfinity.

I wish Optimum had oversight from the FCC because if they did, they could pull their license. Once again they raised my rates with no explanation. It's a cat and mouse game dealing with their customer service department too. When they don't Want to put something in writing they ask you to call them for security reasons.

After waiting and circling through computerized options for about 30 minutes to report a cable outage over the phone, I was connected with a very nice lady who assured me Optimum was working all night to restore service and could be ready in the next 2 hours but quite likely by morning. It is still out. I tried to request a credit through their website, and provided an explanation. All I got back was a very cold denial of the request. I am still without cable or internet, which we get charged an arm and a leg for. You know, you would think they could just do the right thing and apologize via a credit. Can you all believe this???

Just signed up for Optimum on October 20th. Installation was made on the 28. The technician left and the router went. He came and replaced it with another, it failed also. We called he again and he said to call this number ask for supervisor give my employee number and tell "I said your router needs to be replaced." We followed his instructions and was told someone would there with a router in 45 minutes.

So for everyone that does not know, if you cancel your #optimum bill mid cycle or starting of your cycle you are responsible for the whole cycle. So if your cycle starts on 10/24 and you cancel on 10/25 you are responsible for the whole cycle billing from 10/25 until 11/25. EVEN THOUGH YOU HAVE NO ACCESS TO ANY OF THE SERVICES. #OPTIMUMISTHEWORST Customer Service. Spoke with Shelby, rep I'd (DSH) who claimed to be a supervisor and she basically said tough **. I told her I wish Robert who canceled my services at least told me this prior to deactivating the account, 2 hours back and she said yes that would have helped but there is nothing that can be done. I asked to reconnect my account, and she said well you would have to pay one month in advance, PLUS $59 reactivation fee. ARE THEY CRAZY. The attorney general needs to get involved and review how they are scamming customer of money.

I called Optimum IO Cable Vision in the middle of Aug to have my current phone service transferred to my ex-wife's new residence. It was and the phone number was ported to her new home. When I looked at my bill two months later it showed they never canceled my phone service AND they were billing both me and my ex wife for the phone service against my request not to. They have been billing me two months now after I canceled it. When asked, they said they didn't want to ruin my current promotion. I am furious. I have signed on to Sling TV at a cost of $20 a month instead of CableVision's $120. Done.

Optimum Cable and internet service ranks among the worst I ever had. The internet goes out every other week for days at a time and I have to go through the same routine of troubleshooting on the phone for over 30 minutes each and every time my service goes out… and it NEVER resolves the problem. I have lived in my current apartment for 3 months, and I already have had 4 Optimum service calls. The problem gets fixed for a few days, sometimes a week or so and then the same thing happens all over again like the movie Ground Hog Day. The customer service people are nasty and do not care about the paying customer. On the last service call the guy told me flat out that the company is being sold to Comcast and all of my equipment is over 10 years old and I will always have the problems I am having until I get new updated equipment. Yet I have to pay a full bill every month.

I have been a Cable Vision/Optimum Customer for more than 15 years. In addition to the sneaky, many times unexplained increases in my bundled package that I have experienced over the years, I have encountered a new problem with their customer service delivery, wherein to much of my chagrin I have had to get my issues addressed electronically rather than receive support through a live person. In September I made my payment through their electronic service and had received a payment code confirming the transaction. On October 11th, I made that month's payment by mail. Yesterday, October 16th I received Optimum's letter dated October 4th, indicating that my previous September payment was returned to them unpaid, that I was now responsible for two months payment plus an additional $20 returned fee, and the threat of having my service interrupted if I did not pay their bill by October 14th.

Channels are always going out. I get error codes and only a temporary fix when I call... Next day right back to same business. Customer service sucks. No one ever picks up, you are on hold forever and loyal customers have no rights, no deals and are treated like crap. If I had another choice I would leave them at ONCE. Unfortunately my area does not offer TWC or DirecTV, and the Dish Network sucks just as much if not even more. Way too expensive for the unreliable garbage that they both are, the minute there is a wind or a drizzle of rain it goes out. I cut my bill to basic to save some money and now the service is even worse! Then I was told that my service is unreliable because it's the smaller basic package and there is nothing they can do to fix it which is bull because it was the same thing that was happening when I was paying them over $150 a month! More money, less service is what is going on in today's world.

Their prices for television cable are much too high and practically unaffordable. I watch very few channels, mostly nature channels and home improvement channels but in order to receive my beloved "nature" channels, I'm forced to pay for a large package and receive channels that I am not interested in receiving. I am very close to walking away from television altogether if a better alternative cannot be had.

This company has a monopoly and takes full advantage. Their service is horrendous and their charges are exorbitant. Internet service is extremely slow, tv selection is very limited unless you are a die hard sports fan, the TVs constantly freeze up and phone service dies in the middle of your conversation.

Optimum provides good service but their pricing for seniors is exorbitant. I pay $160 a month for a lot of stuff I don't use and Optimum has a take it or leave it attitude. If I could leave, I would but there is no other cable provider in my zip code. I thought monopolies were illegal.

The channel selection and service is very good. You can't make up your own packages; you have to take the company's packages, so you end up with a lot of unwanted channels you're paying extra for. The price is too high, but we don't have much of a choice where we live.

I've had "The Triple Play" from Optimum/Cablevision for several years, and have had no real problems or issues with it. The only complaints I have are with respect to their rates and "flexibility" in choosing which channels to watch! For example, they have about five options to choose from with respect to channel packages. I have the Gold Package, which includes all the movie channels, but even with the promotional rates, I'm paying $209.23 a month for TV, internet and telephone. I enjoy having all the movie channels, but not being a sports fan, I'm also stuck with all the sports channels that come with that package!

The prices are way too high and they continue to come up with more ways/reasons to charge us more money. It really doesn't make any sense. The value per dollar is horrible. If there's a problem with wires that they put in your house and they need to come back to fix them they charge you.

We've been long-time customers and their price kept going up but the quality of their high speed internet is going down. They need to step up and improve their service.

Getting ready to move in July, I was doing online sales Craigslist, Offer Up etc... time was Of essence. Our internet sporadic day by day. Frustrating as we were communicating with buyers. Husband thought it was some cable he touched... checked, no problem. Called co rep. Had me check few things, told him I had New box, helped me install, gave code, still not working. Said, "Can't help you... may need new pin for connection." Again worked, didn't work. Called again. Said account closed. What? After 31 years, new buyer for my house who lived in TX ordered new service... was told they couldn't reverse, over their job description, asked someone to come out, "No... you don't have account." Again worked sporadic, called again. Told service was not shut off, man never gave code of new box? Fighting for months. Now charging me. We didn't cancel in time.

We use Optimum for telephone and internet service as well as TV service. I would have preferred Verizon for a local landline, as the wiring makes for a more reliable service in case of rough weather. With hard wiring, phone outages are rare. However, Verizon did not service our area at the time we moved here, so we wound up getting Optimum for all three services mentioned above. This poses a disadvantage during power outages. Usually, the TV service is pretty reliable; once in a while, the picture on some channels pixelates. Also, when we first moved in and we're setting up our appliances, I had wanted a TV in the kitchen, but was told by the installers that they couldn't set one up because they would've had to drill a hole in the tile floor, thus damaging it. To this day, I'm not sure why they could not have drilled a hole in adjacent wall.

I like the service, but I traveled 15 days. When I came back my TV didn't have signal. Then I called the service to fix. They told me in case the problem inside the home the fee will be 80 dollars. Outside will be free. Fortunately it was outside.

I've been an Optimum customer for almost two years. This cable provider will without notice, raise your monthly rate. The provider will also add, or cram some of their special features and services, without your approval, onto your bill. There are times when service is briefly interrupted by a black screen, or a screen freeze. In my area, Optimum is the only cable provider option. Because there is no competition, the company will take advantage of its customers. Optimum customer service is close to outstanding.

I pay $230 a month! If I take off 1 of the bundle items no lower price really unfair! Why not phone internet and basic! Too much. I watch TCM, HGTV, plus sports package. Why is the price still about the same. No league pass either extra!!!

The cost! I can't blame them for the terrible shows that are on the channels offered but it would be nice to be able to customize our service, which would probably cut the channels in half, at least. Also, their commercials are constant and obnoxious.

Price too high and keeps going up. I have a bundle of TV, phone and internet. Many channels that we do not watch while dropped channel that was very good. I asked to eliminate Spanish channels and bring back channel 20 but they said no. I can see why they want Spanish channels for viewers, but why not give us a choice of channels to watch. I do not mean to be harsh but I do not speak Spanish so I cannot see why I must pay for these channels when they removed channel 20 which I used to see.

I've been with Optimum for about 3 years now. I had the triple play package at a promoted rate for 1 year. I was paying about $117, when the year was up the price went up to about $130. I didn't mind because the internet/wifi was performing pretty good. A year later, I happened to check my bill and I was paying almost $155!!! I didn't notice because I subscribed to autopay where they were automatically taking it out of my checking account. I contacted them and they reimbursed me. I ended up canceling the phone and cable about 2 months later.

I hate, hate, hate to have to put 'great' down to describe Optimum's services! They are price gougers to the max! I can't describe to you how much I hate them and the fact that I'm held 'hostage' to them, and have to pay $165 a month to receive their 'triple play' services! If there were ANY OPTIONS for me at this point, I'd bolt like I was on fire! I'm working on 'pulling the plug', but for now I'm just stuck being 'stuck'!

I wonder if these companies realized that their rising rates will make their services unaffordable. Another rate hike might make me consider the various streaming services.

Internet cuts off from 12:30 AM to 1:30 AM every night. Apparently they are trying to push a more expensive internet service, which I don't have a need for since all I do online is read my e-mail. In calling Optimum they claim that the problem is with my modem, but that time slot every night is suspicious. They suggest that I set up a service call, which would cost me $80. Being a disabled senior citizen on social security, that is money I don't have. These people are obnoxious, and the fact that they don't provide a senior citizen's discount speaks volumes.

We have had Optimum for about 10 years, and never really had an issue with it. We had the triple play bundle and after a while downgraded to just internet and TV when we did not need a phone line in the house. Service was fine, nothing remarkable, but everything worked. About a month ago, we were going to move and found out that there were more options where we were moving (Optimum was the only thing offered at our old address). So we made the decision to switch providers. We called Optimum to cancel the service and were told that we needed to cancel by August 8th in order to avoid being billed for August. We agreed and asked them to please terminate the service. They did that, and service was terminated. We believed we would not be billed for August and were told that we would have 30 days to return the equipment (1 cable box and 1 internet router).

So far so good. They're speedy, friendly and knowledgeable. When I call, they're usually able to help over the phone right away. A happy customer is a loyal customer. Been my motto for years.

I am a long time Optimum customer and recently decided to upgrade. New modem, new DVR boxes, house line... the works. So issue one: modem is a misfit, does its own thing, switches between my network and a phantom network, I mean it is constantly slow kicking itself from one network to another. (I have called to complain, on multiple occasions, but never got anywhere, got a 20$ credit and they basically told me, "well it still works so what’s the problem!" And if somehow it is my fault they charge for the service call. So I let it go, hey it still works... So issue two: I've ordered (well my boys) ordered channels like RedZone and NFL pkgs that we've never got, and unknowingly paid for them too, they sent us a 100$ gift card and we have the channels now but we paid way more for it in the end. But neither of these issues come close to the last, most recent, still pending, and takes the cake.

On 6/5/17 I called and said I wanted to disconnect from Optimum, but keep my e-mail since where I was moving to had Optimum. I was told I had to fill out a name change form... adding someone else's name and then when they received the form everything would be done. My cycle ended on 6/21. I filled out the form sent it back, returned the equipment and then called on the 21st to make sure everything was done. I was told that I and the person I was moving in with had to be on the phone at the same time. We were.

I have the internet service for 4-5 years. They tried to sneak in the charge for "modem fee" more than once. Every time I tried to solve the issue, I was transfer from one person to another and spent hours. I have been using my modem since day 1. I will not do any business with such company if I have other choices in my area.

In my area Optimum was the only reliable choice. They have been more than adequate. Both their online and telephone representatives resolve issues quickly. There are occasional glitches as I live in a mountain community but their bundle phone/internet/cable is pretty good.

Internet speed is a bit slow, and this company will eventually begin to cram additional charges onto your bill. Installers put holes in the nicely polished wood floors when setting up. And, the company is not very accommodating. If you need additional set up for more boxes, they won't come. You must check each statement you receive. Customer is helpful, once you can get a live person on the telephone.

I have used Optimum for years because they were the only option. For years I have had many service issues that have taken a lot of my time to resolve. I don't have time to fix Optimum! For years overtime I tried to watch a movie it would be pixelated and unwatchable. They kept coming over and telling me the service was good, they couldn't figure out the problem for 7 years. Just before I moved they sent someone who said he knew what it was. He changed things around and that was not the answer. It's very frustrating when you pay as much as I do for cable, phone and internet. Do we ever get what we pay for anymore? Nah!

I wait 5 days getting service from them. They schedule me for 8 am to 11 am. They never showed up and never called me back to inform me that they reschedule my appointment. When I called after 11 am, (3 times) they keep laying me telling me in 30 min, 20 min. And it's 2:30 pm they never showed up. Don't stress yourself. Don't deal with this terrible company. The worst experience ever. 0 STAR.

My family has used Optimum and its former incarnations for many years. We have received phone, internet, and TV from Optimum. Recently there have been problems maintaining Internet connections. We have found customer service to be inept, irresponsible, and, ultimately, worthless. Repairmen arrive hours after stated appointment window; promised follow-ups are disregarded; we are put on "hold" for an hour or more, and then are told we were connected to the wrong department. I wish we had never signed up with Optimum, and are now looking for alternative providers. I strongly discourage anyone from dealing with this company. Don't be seduced by promises. You will get nothing but aggravation.

Well I've been an Optimum customer when they used to be Cablevision. I've been paying all of the late fees and I still don't have service. I was told that my service was disconnected yet I paid over 600 dollars and I was paid. I was paying for a service and yet it was turned off for about a month and I was told I won't get back all of money I spent and this same company wonders why everyone goes to Netflix or Hulu or Sling TV. This service is way too expensive and the customer service DOES not do its job. This needs to stop and this company needs to take care of its customers not annoy or frustrate them.

In August I got an additional charge of $31. I called Optimum and they said that is a mistake happened on their side and they will fix it soon. But after one week I got another bill of $85 instead of my monthly bill $64. I called them again but this time they came up with some ridiculous explanation saying I canceled my account and reconnect it so I have to pay $85, so no change in the bill. They are misusing my credit card. I had similar experience with Optimum before so I am not surprised. Wasted my two days calling them. Calling them is a waste of time because they are trained for playing these dirty games. I will switch to Verizon. Optimum is the worse company I deal with. Optimum, please provide good customer service instead of rip-off.

I have the Optimum value package which include MTV2HD channel 55, now that channel is blocked. I called customer service today 8-25-2017 and spoke with Raul and I asked him why that channel has been blocked; he told me that channel is in Preferred Package. I told him that while talking to him I was in Optimum website and that the channel is included in that package. His response was that he doesn't understand why and the MTV2HD should not be included. So I told him that after all these time paying for that channel now is been removed? I told him that they need to revised the package and is not fair that me being a loyal customer for more than 4 years they just decided to removed the channel and still charging me the same, plus now they're charging for a modem that has been free after all these years. But that's okay cause they're losing another customer. Optimum every year is getting worse, bye bye.

On my July bill, I noticed an increase which turned out to be the modem fee of $4.95 plus tax. I later found out that this increase was buried on Page 2 of the prior months bill. Silly me... ad nauseam, I listened to the reps 'read' the response. WOW!!! Got an upgrade on the internet to 60 mbps and free service calls for the next 6 months. I scheduled a service call for Optimum to send a tech over to install my newly purchased modem/router. Hey folks... look at your bill. There is a line item for the router which reads 0.00 and for your internet connection. Mine says Optimum 60 $0.00. Can you guess what will be increased in the future???

The company just gets worse and worse. I've had my remote control for 14 years at least. It's falling apart and sparks. I requested a new one be sent. I did not receive it in the 7-10 business days they promised. I called on day 14 and was told it was "approved" on day 7 and should have it no later than day 16. No remote. So I call on day 17 to be told it was sent and cannot be sent again for another 60 days due to the few dollars it would cost to send it. When I asked about the cost, he said it was reading posting another not the remote itself. "A few dollars over all of our customers results in millions of dollars," he said. This is the 2nd time I've had a bad experience with their customer service and they alone are the reason I will be switching my service when I have the money. A good company would just send a new result and not make me "contact the postal service".

I have been speaking with Optimum representatives for almost three weeks about discontinuing my service. I spoke to three different representatives concerning this issue because of their sneaky billing tactics. Two of these times they apologized and offered to give me an adjustment for the following month. However, they told me that I signed up for promotions that I did not and blamed me for billing issues despite them having made changes without consulting me. They also failed to explain that I would have to pay for one more month of service despite the fact that my boxes would be returned.

Optimum is officially a broken company. You will spend 30 minutes plus just trying to get through to customer service. They will not pro-rate your bills if you disconnect mid cycle (Is this legal?). The techs they send to your home are rude and not trained to perform simple services like swap out equipment.

I was planning on returning equipment to Optimum, and they told me to go to a service center near Long Beach. That service center no longer is open for drop off of equipment. Then they told me to go to the one in Hicksville, which is about a 40 minute drive from where I live. They told me that even if I go after hours, there is a drop off bin where I can return my equipment, and my account would be identified by the bar codes on the router, cable box, and modem.

I had Optimum installed last week. What a mistake. They gave me a three hour window from 11 am to 2pm. Needless to say the tech never showed. I call twice to find out the problem. I had to wait till 4:25 pm before they call me back to tell me the Tech will not be coming today. Five and half hours wasted. I made a new appointment for the next morning. Even though I requested to be the first customer.. They put in a 8 am to 11:00 am window. They showed up Twelve noon wasting another four hours plus 1 and a half hour install bringing it to a total of 11 hours of my time wasted waiting for Optimum.

My Internet routinely goes out between the hours of 10:30am and 4:30pm. When customer service is contacted, they tell me it's a problem with my modem... which has worked perfectly with other Internet provider. Of course, after I call about the issue, somewhere between 10 minutes and a half hour my Internet is back up... The best part is after my last call they "upgraded" me to a plan I wasn't even made aware of and billed me for it. I will be canceling my service with Optimum.

Bait and switch on modem fee for long standing customer - Recently, I was again having connection problems. They never take any responsibility for their flaky service, and instead blamed my old modem (that they provided) and my old Apple Airport Extreme wireless router. I was made to believe that this old equipment was to blame. They offered to send me, free of charge, a new modem and a new wireless router. Who would refuse? No mention was made of a change in speed, and no mention was made of the $4.95 modem fee that now appears on my monthly bill. I would not have agreed to this had they fully disclosed all the facts. This was a bait and switch, and deceptive. I plan to fight it, but I don't expect to prevail.

I was promised by Optimum Cable TV company, when I first ordered their services that part of the promotional package deal that I would receive a $200.00 gift card, it has been more than 6 weeks when I called customer service. There was one representative that he said that I was right I should have received it already, that he filled out a form while I was on the phone. He said I should receive the gift card by August 2, 2017.

This is the second instance when I stayed home from work all day for a service appointment that was not kept. Today a repairman was supposed to arrive between 2 and 5. At 5:30 I received a call that he was delayed and would arrive between 6:15 and 7:30. When he did not come, I called Optimum and after being on hold a long time, was told that he was rescheduled between 8:15 and 9:00. I was not informed about that delay. It is 8:30 now and I have no idea if he will indeed show up. I have remained with Optimum because of good service with the previous owners of the company. I now will inquire about alternative service companies in this area. In addition, my rates were increased without informing me.

The Internet modem has been free for years. Now Optimum has added a fee of $5 per month for the modem. Optimum is continually increasing its revenue stream by adding new fees. They added a fee for basic tv, a fee for my sports package, and now this modem fee. The modem fee was announced in the fine print of my previous month's bill. Reading and listening to the bs from their customer rep and their escalation rep Optimum is positioning itself for even more incremental increases in their service pricing. They kept me on hold for an extraordinary long time. Efforts to contact Optimum via online chat were similarly frustrating.

On July 25, 2017 I received an e-mail from Optimum - "A thank you from us." The e-mail continued - "We're not just saying thank you. We're giving you some thank you gifts, starting with faster internet." "FREE 60 Mbps Internet - We're increasing your internet speed to 60 Mbps free. There's nothing for you to do - your speed will increase automatically. Please note: Your current modem is not equipment to deliver this faster speed. Please go to your local Optimum Store to exchange your current modem."

I had been an Optimum customer for years. I had some difficulty using the internet due to weak WiFi signal so I called the customer service to disconnect on Jul 28. The billing cycle was 23rd to 22nd and I already paid on Jul 6 for the service from June 23 to Jul 22. A rep asked me with no politeness why and said I must pay in full for the service from Jul 23 to Aug 22. Since I expected to get some refund, I asked again wanting to confirm if I wouldn't get refunded at all.

I had an Optimum cable service for the last 3 years. The deal was $89.93 per month for two years. The bill started to increase till $130; it was okay because we didn't want to change the company because we had it for multiple months. Suddenly, the bill increased from $130 to $170.20 so, we wanted to cancel it. We actually called them on May 28th but they told us we should wait until June 15th to cancel it but that was rude because we want to cancel it but they told us to wait to get their money; when we called them they were so rude and put us on hold for long time and didn't care about what we are saying at all. We waited and called them again but when we called them we were already dealing with another company because we don't want to deal with them again because they didn't care about the customer at all, they just care about the money that's it.

I had an Optimum cable service for the last 5 years. I disconnected the service on March 16th. At that time the rep said my account was up to date with payments and I didn't owe anything to them. Just the equipment that I returned 2 days later. A month passed and I received a bill for 179.00 for the service between March 16 to April 15. I called them and I said I didn't owe that month because my service was disconnected on March 16. They insist I owe them that month because my billing cycle start on the 15 of each month...??? Today I received a call from a collection agency trying to collect the money for the Optimum account. They are being helpless and rude on the phone. The worst customer service I ever experienced before. If I could rate them with a zero star I will do it. DO NOT MAKE BUSINESS WITH THEM!!!

This is quite a sad review to write. Being a third generation Optimum customer and a former Optimum employee, I can honestly say I have never been more dissatisfied with their business practices, customer relations and overall service quality over the past 3-6 months. I haven't been inconvenienced as severely as some of the other customers on this review page but nevertheless the recent changes the company has made has cause many to reconsider their service provider and I'm slowly falling into that trend.

In 10 years of being an Optimum Online customer this evening (about 5:10 pm EST) we had to call on an account where there were two billing errors, one for an installation fee that was supposed to be waived due to them missing our appointment, and the second charging us for an old account that was previously removed! Immediately the customer assault representative "Tina" from "billing" was extremely aggressive, disrespectful, and even threatened me that if I would not listen to her, and be yelled at by her, she was just going to hang up on me and not provide me the customer service I was seeking. Having no choice, I first listened to her lecture me how I owe the money, how I need to listen to her, how because the account was canceled on the first day of the new month (which it wasn't) I was still being charged for an entire month of service because Optimum charges you for the entire month of service even if you don't use it.

I had Optimum like 5 years ago and recently wanted to try their service again. I had an open bill that was never paid since that bill was for service that was not provided at the time I had Cablevision. Now when I wanted to open a new account they advised me I have to speak to the collections agency to pay my old balance and that's what I did. I made a settlement with the collections agency. Then I opened an account with Optimum and paid upfront the installation and first month of service. My bill arrived and realized there was a "recovery charge". When I called to find out what that charge was all about, I was advised that it is the old balance that was not paid 5 years ago.

Called Optimum because of wifi and intermittent tv failure. After waiting for 32 minutes, spoke with technician, he confirmed my home received no signal. Although it was an outdoors failure would not send technician unless we stayed home to give tech access. Both my wife and I work during day and could not hook up with proper timing... So for almost three weeks had no service 'til June 26 when my wife could schedule to be there for technician. The 27th, technician came and confirmed what we knew. The problem was 100% outdoors... Technician even told my wife he could not believe the technicians who were working on the same pole when the original problems showed up (3 weeks before) did not do anything to fix whatever was wrong...

I have been with Optimum in the past but typically their quality of service used to be average but wasn't disappointing. Unfortunately they had crossed that threshold and graduated from average to worse. Recently I was approached by one of the sales executives from Optimum and was promised an amazing package. I was told that if I switch to Optimum I would get 100 Mbps internet, cable TV with gold package and landline phone with some international minutes for free (only for 119 per month including all taxes). Obviously it was too tempting so I switched. 15 days goes by and I come to know that I don't have gold but silver instead and then behold the bill arrives in mail and to my surprise I come to know the monthly bill is not 119 but somewhere around 150 instead.

I requested my account be cancelled on May 12, 2017 because I sold my house and was moving out of state. I returned all equipment on May 11, 2017. They sent a bill requesting payment for a entire month from May 7 - June 7. I called and told them I was willing to pay for May 7th through May 12, but they refused. All other utility companies sent us a prorated bill, how is Optimum getting away with overcharging customers? I never saw anything in writing about this cancellation policy. It states in the "Billing Information" section of the bill that you are billed each month in ADVANCE for next month’s service. I did not use the entire month and am disputing these charges. I received a call from a collection company, phone # ** on May 22, 2017 and a letter dated May 20th from CBHV on May 24th. It seems there are many complaints about Optimum and hope this issue gets resolved. Please call if you need any further information.

No internet notice page on screen. Tech diagnostic via phone contact determined modem defect. Suggested service tech come. Result cut and replaced lengthened interior plug wire by cut backing then recapping wire. P.S. The cable was NEW AND SUPPLIED BY OPTIMUM. Estimated time 5 mins. 80. Charge to recap their own new cable??? I'm not convinced that was the problem!!! Recap was window dressing for 80 charge.

Had Triple Play service for 1.5 years. They increased my cost after one year. Service ok but not great. Only good thing is no contract. Fios showed up at my door one day and made me an offer I could not refuse. Same channels, much better equipment (optimum DVR functionality is horrendous), $30 per month savings, $250 Visa card, guaranteed pricing for 2 years and finally zero cost to transfer and install everything, oh and almost forgot, faster internet.

I have been a loyal customer to them for years. They had charged me 3 times for on demand movies I did not order. Would not credit me for their error!!! First the customer service rep offered to credit me for 2 of the on demand movies I didn't order... then reneged. My bad for not checking my bills over the years. I trusted them. So no credit in any way shape or form!!! Because I didn't realize they were ripping me off and did not notice it until months later. I will take this further. I am quite certain this happens with them all the time.

Where to begin, so when the tech first installed my service, he said he was done and going to leave. I had to say "wait, but my computer is not connecting to the internet" - he blamed my wire. (worked fine with Fios hours before) So I rewired the connection and now we have intermittent internet no connectivity. It only happens on the PC so at least the WiFi is fine. I have called several times and it is not very easy to talk to someone.

I accepting a window frame of 2-5 pm so that I can become a first time customer with Optimum. They charged me $110 and said they would be here Sunday June 11, 2017. At 4:40 pm I received a call from a woman stating the technician was running late could they select the window frame of 5-8 pm. I had already been home waiting all day. I could have went grocery shopping. Been at the beach or doing something else. They are a waste of time and it is unacceptable. They need to be reprimanded somehow. What is the point of selecting a window frame a week in advance for them to be late? Now I will find a different provider to install my internet. Thanks.

I received a letter from Optimum thanking me for my years of loyalty and as a result they would increase my monthly bill by $15. I called them 3 times to cancel from the end of May until June 8th. When I finally just stayed on the phone and told them that Fios had just installed their system and that Optimum was out. The customer service representative was pissed I was cancelling and quite nasty on the phone. He told me I would have to pay for the entire month's bill, 6/1 thru 6/30 even though I would be using only 8 days of service. A couple days later I called the billing department and spoke to two representatives, they confirmed that Optimum's policy is to charge for the entire billing cycle regardless of what day you cancel. Word to the wise, if you are an Optimum customer are moving, or want to try Fios, cancel on the last day of your "billing cycle". Shame that Optimum doesn't realize how badly they are damaging their reputation.

The rates are outrageous but Optimum IO is the only game in town so no competition. They offer half the rate in other areas where customers have other choices. Also not happy with customer service. Would switch providers in a heartbeat if we could. Would not recommend under any circumstances to anyone.

I switched to Verizon last week because Optimum internet services and promises didn't work. I bought 200 MB and I was getting 50MB or less, I called many times they didn't care. Also I was paying lot more on my cable, so I switched to Verizon. When I called to cancel, they will not prorate, it's 7th of the month and they want me to pay for the whole rest of the month. They have new thing now, account managers, no supervisors and these account managers are the rudest people on earth. I never had such an experience with a company like that.

When the installation team completed hooking up my service they told me they just needed to take a picture of my check and the first months charge would be automatically applied to my account. When my a first bill arrived it showed no evidence of my check ever being received and they tacked on a late charge. I also was promised a sign on bonus of a $200 American Express gift card when I signed up in December. To this day every time I call I told just wait another month or two.

I called them to cancel my service on April 7th because I was transferring to my dad's account. Bill supposed to come as 0$ because I already pay for it time period 03/07 to 04/07. They took modem, router, and cable box when it installed on 04/07 therefore it should cancel my service that day. Now they are charging me from 04/07 to 04/18 because it did not cancel it. They said "Bill is prorated, and you disconnected on 04/18." They charge me 52$ for 10 days. The funny thing is that I did not call to disconnect on 04/18, and they said "You disconnected on 04/18." Called the customer service and they said they won't remove it, supervisor did not help. This kind of ** service they provide. I won't refer anyone to get this provider.

I was a new customer and signed up with the triple play. After reviewing my services, I called because I was now paying $30 more for the exact service with Spectrum (Unfortunately Spectrum was not available where I moved). While my past experience with cable companies was that they were willing to work with you, Optimum did not - Basically the price was the price. Refusing to pay $150/month for services I rarely used, I decided to stream and just keep the internet. Called Optimum and referenced their $39.99 Optimum 100 internet deal. The sales person assured me I would get the promo price because it was less than 2 weeks since I signed up.

Since upgrading my wifi a few months ago to the fastest package offered by Optimum I haven't had any issues. All of a sudden last week WiFi comes to a crawl after 9:30pm. So bad we just have to shut everything down and just use our phones' cellular service. It's ridiculous. The service is NOT inexpensive. I should not see packets drop at any time of the day. We've noticed a lot of work down the block from us with Optimum trucks so I HOPE they didn't drop a line or something.

Optimum has refused to remove the charge from my account for doing work inside the house, when all the work was actually done outside the house. The only time he came inside the house was to verify that there was no signal in the beginning and that there was signal after the work he DID. He DID no work inside the house. Previous work orders will demonstrate that when matched up with what is currently inside the house. I have pictures of the 2 splitters Optimum installed outside the house, including the one he added outside the house on the service call. I offered to send them the pictures of the outside splitters and they declined. I suggested that they come by to verify that the splitters are all outside the house, they declined.

Optimum Cable boxes broke four of my TVs! Three were new and 1 older... All different brands. Be very careful. It's the Samsung Box! I had their old Scientific American box on a TV that was 25 yrs old and it never broke. As soon as they forced me to switch to the Samsung Box the TV broke. I lost an LG, 2 SONYs & a Panasonic. They told me customers need to switch the box every two yrs. Why not notify customers? And you're only trading it in for a used refurbished box anyway. Optimum sucks. And the rate increases for basic are astronomical!

I'd asked for an extension due to my pay cycle. Out of work most of 2015 with very little livable income but always made sure these guys were paid. "WHY", you ask? Because they have no compassion for those who had fallen off budget due to no fault of their own and they're in it for the money. If you're late you are charged a late fee. Don't ask for it to be waived if you've already been give one waived fee in a 12-month period. I'm sure with their new corporate owners that rule of thumb is gone as well. So back to my extension - was told payment due on 21st. I asked for extension till 26th... that's 5 days right? Rep was very nice, said she'd call back. I was patient with her... waiting 1/2 hr for c/b never came - not from her. Instead they fed another robo-call thru (me thinking it was Castenda and it was robolady)... so they nailed me at the question If this is SO & SO press 3..

Called in to cancel the service on the 10th of a month, where the billing cycle starts from the 1st calendar day of a month. Optimum refused to refund for the unused 20 days of service. They changed the terms & conditions sometime in 2016 and never notified customers in a meaningful way. They said the new T&C is in the bill sent to customers, but why should customers be expected to read the T&C every time they receive a bill? Ditched them, and will never return to Optimum.

We moved here recently from California, had Comcast there (thought it was so-so), and didn't have the option to continue with them here. Optimum has been nothing but disappointing--from initial billing issues, the inability to ever get someone live on the phone unless I "trick the system" and act as a new customer, to the multiple times we lose WiFi, and have to simply unplug the cords in order to reset it. So annoying, and can't imagine the issues I would encounter if I worked from home, or was always watching TV, or trying to use the internet. I feel sorry for those folks. Again, Optimum sucks and stay clear!! Bring Comcast (never thought I'd say that) to our area!

As many have complained, I am having the same issue - being charged for a month of services even though I have disconnected the services. I disconnected on 05/04/17 and is expected to pay for the entire month of May. I will not. I have filed a complaint with the NYS AG. I suggest everyone to do the same. Here are the links to file a complaint: https://ag.ny.gov/complaint-forms, https://forms.ag.ny.gov/CIS/consumer-complaints.jsp.

Just as many have mentioned, I am being billed for an entire month even though I cancelled my service at the beginning of the month. Optimum billed me for the month of March 1-31st, when I cancelled and returned the equipment on March 7th. They pro-rated my telephone part of the bill, but not the internet and TV. They claim it is stated on the last page of the bill that I am responsible for the entire month. I have spoken to them several times and get the same answer that I am responsible for the bill. This is outrageous and something needs to be done to stop them from stealing from people. I told them one reason I signed up with them was because there was no contract and I could cancel anytime. Well they failed to mention about their billing practice. I don't know how to solve this and don't know if there is a class action suit against them, but I'd appreciate any advise on what to do now.

My bill cycle ended yesterday April 30. I called customer service today just to see if there was a promotion since I am paying too much for Internet (60 Mbps) for $74.00 and I was told that the current promotion didn't apply in my case. The current promotion is 89.99 for the 3 services. They couldn't lower my bill but they tried to sell me the 3 services for $ 125.00. Crazy. I told them that I prefer to cut my service and yes they do that but I have to pay them the next month because the bill was done already. Even though I have returned the router and modem.

Call CS due to some channels disappearing that I had for years and years, was told "Oops sorry" for most 1 or 2 said "Sorry we changed your package. If you want you need to upgrade." Then they say "I can give you a year of free DVR to ease your pain," of course I say ok. Fast forward 18 months or so I look at my auto pay history and see they started charging 15 bucks a month. After 12 months I call to complain.

THEY ARE STEALING HARD EARN MONEY FROM CUSTOMERS!! I called several time to inquire about terminating my service because of the outrageous fee which continue to increase. I was informed to cancel at any time with no fees charges because I had no contract. The representative never offered a better rate. Now Optimum is continuing to BILL me for a full month's worth of service after I told then I switched. They now offered me a deal which I refused and for 3 DAY later into the month I have to pay a full month of service... How sad that you cannot keep customers and have to rip people to survive. It was very unethical not to informed the customers about the ending deadline to cancel service and then expect them to pay for a month of service not provided. I had them for over a decade and will never use them again. I spoke with the supervisor, Omar to tried to rectify the situation, no resolution at this time.

This people are literally the worst I have ever seen. I have a 2 family house and requested the service one year ago for the first floor apartment, but it was installed in reality on the second floor. I then rented that unit to another person that also opened an account. What they did was to immediately cancelled my service just because another account was opened. They didn't call me to ask any question, didn't ask my tenant for proof of residency. My account was in good standing and there were no reason for cancellation. I had to call numerous time to find out what was going. They charged my account $180 for equipment and disconnected my service with the excuse that two accounts can't be open in the same address. Instead of them confirming with me what was going on if I moved, if there were a mistake with the address, etc. they just went ahead.

I cancelled my Optimum Triple Play on 3/22. I had previously paid my bill for the time from 3/14-4/14. I returned all my equipment on the 22nd of March at their service center in Nanuet. I explained to the customer service clerk that I was changing to FIOS and I asked how the company handled their refund since I had paid for the time up to 4/14. I was told they credit me a prorated amount after charging me for the days I used which would have been through the 22nd. Well a few days later I received an email saying my account would be credited $12 for the prorated portion of the phone part of the bill but there is no refund for the TV or Internet portion and they bill me the full month. I asked how can they be charging me for the TV and Internet when I returned the equipment and can't access these services.

I have had cable TV (Optimum) for 5+ years and I only have the basic package paying $160.00 and now they want to raise it to $175.00. Their explanation to the price increase is due to my package deal expiring. Which I think is absolutely ludicrous, why? Because they're raising the price and there haven't been any improvements made to the service. So what's the price increase for? Optimum along with all the other cable companies will soon be obsolete, because there are so many other options out there, so if they were smart they would start figuring out a way to re-invent their services. Cable TV is dead!!! I will soon be cancelling my cable service only keeping internet service. All other services like movies or sports etc. Can easily be acquired through the Internet, it’s easier than most think.

Optimum charged $80 for the faulty splitter provided by Optimum. We pay monthly fee for using Optimum devices. Optimum says it is customer responsibility and should take have taken protection plan. Before scheduling the service appointment same question was asked - if it is Optimum related there is no fee associated with it. Later after service, service charges are send to customer. It is insane.

I'm done with Optimum. Their DVR feature never worked when you needed it to. I couldn't use their free wifi hotspots (for whatever reason... too slow). I had enough. I canceled my service today 4/20/17. I asked what my pro-rated bill would be? My bill of $153.46 would have been for service for 4/16-5/15. Since I cancelled service on 4/20 (5 days within billing period) my bill should be pro-rated. They told me, "NO!" They said it doesn't matter, I would still have to pay for the advance month. Who in their right mind pays for service they don't have anymore? This is clearly illegal. I am willing to pay a prorated rate for the 5 days of use. But if Optimum insist otherwise, then that's legal action. I've noticed several people on their forum share similar complaints. I plan to file a class action lawsuit if anyone would like to join me, if Optimum insist in charging people for services they no longer have.

My mother was scheduled today for a tech to come out to bring a new cable box. The time was from 11-2pm. No show. Then she got a call saying the tech will be out between 2-5. No tech. Then I called and they put in again from 5-8pm. No tech. Then someone calls and tell my mother she needs to reschedule for tomorrow because the tech lied and said he came and never did.

For internet service I purchased my own cable modem. Regardless Optimum is keep charging me for cable modem rental fee. Now they think the modem I paid for is their property. Horrible, rude and useless support. Be aware.

I called ask about a rate increase I received a letter about. The letter said my promotion was about to end. First, I do not have a contract. 2nd, I never signed up for a promotion. They said my bill will increase by $15/mo. They told me I called in Feb and added on-demand channels, which is untrue. They said I ordered Disney on demand, TMC on Demand and some other on Demand channel. I did not order anything. I am a 70-year-old who has no interest in Disney on demand. When I tried telling the associate that I was not on "a promotion" she keep cutting me off and got very snotty and rude with me. I am looking for a new cable/phone/internet provider. I am not going to pay $200/mo to be abused!

I opened an internet account and they provide me with phone service for free, but I am not using. And one day I see I got charged from it, I called them to cancel and ask back my Money but they don't want to refund me.

Similar to many other reviews here Optimum raise my bill by $50.00 a month. When I called to cancel they told me I was one day late and missed the cut off of the billing cycle. I canceled, contacted the BBB and requested to have the bill prorated for service used. They told me there was nothing they can do. I proceeded to make my February and March payments ($50) because I was upset about being billed $280 for one day of cable. It is outrageous and unfair. Today I got a call from a collection agency telling me I'm in collects for not paying the bill in a timely fashion??? I would not recommend optimum and will never go back...

Same complaint as many others. We cancelled service on February 2nd, and returned all equipment on February 3rd. Optimum is still trying to charge us until the end of the month! Charging for services not rendered. Isn't this illegal?

Optimum increased prices for their services and when I called to cancel they refused to cancel until a month later (on 04/15/17 to be exact). I do not want their service for the amount of money they asking for (I am simply don't have it) and do not want it anymore. I do not have any contract with them. What should I do to make them cancel the service that I am not able to afford and do not want? Is it lawful that they trying to force me to stay with them and pay for the service I don't need and want to cancel?

Stealing money for services that were never used. Optimum is continuing to BILL me for a month's worth of service that I never used because I went into the store a DAY later than when I should have. I have been on the phone with customer service and have been to optimum myself. BOTH were very unpleasant experiences. I was on the phone CRYING at one point. Yes, it was only $70 dollars BUT I am currently homeless and do not have these funds, especially for a service I was not using for that last month.

This new cancellation policy is completely wrong and unfair. I moved out of my apt and attempted to cancel my internet service. I was informed that I was 2 days after the billing cycle so I must pay for another FULL month. Apparently a letter was sent out notifying customers of this change and it was my responsibility to know my billing date and cancel prior to that, otherwise pay a full month for 2 days of service. Problem for me is I work online, so I needed my service up until the day I left. So my only choice is to pay for a full month service to get those 2 days...

I have a similar story as many of the previous posts. After raising my rate by 25%, I cancelled my service and switched to FIOS. Unbeknownst to me was that Optimum unilaterally changed their billing policy after the Altice takeover in Oct 2016 to make their customers responsible for the entire month's bill, regardless of when in the cycle the customer cancelled. I was only 4 days into the next billing cycle and am being billed for the entire month (they did however, prorate only the small telephone portion of the bill, probably because of local laws). I got nowhere pleading my case to two different Optimum reps on the phone and one was very sympathetic, but said that they are forbidden from doing anything about it. I even wrote a letter appealing to their sense of fairness and got back a very impersonal form letter just reiterating that the charges are correct.

Lousy product, incompetent service. Basically, the internet cuts in and out all the time. We've taken time out of our weekends and/or work schedules to have techs come out to fix the issue, and nothing changed after their visits. Over the last month or so, the problem has gotten so bad that having a consistent internet connection without losing service for 10 minutes or so is an anomaly. Their response: "Your internet connection is fine, but if you'd like we can schedule a tech to come out and test your connection."

If I could give them negative stars I would! My billing cycle ended 12/22, I called and cancelled my services on 12/22. I returned all equipment on that day. Fast forward to 2 months later and they have sent my account to debt collection for unpaid services. The unpaid services are for 12/23-1/22 when I didn't even have the equipment/services in my house! How they can just decide to charge you a full month for services you do not have is beyond me and then send it to collections is ridiculous. And when you call them everyone is an idiot and cannot explain why this is. They told me had I called a few days earlier then I wouldn't have been charged... Does this make sense to anyone? As far as I'm concerned I paid through the time I had the services... story done. They are crooks and I refuse to pay them a penny more for goods/services that I did not use.

I recently switched cable TV, phone and internet providers. I returned all of my Optimum equipment on 2-22-17 and asked the woman to terminate my service. She said ok and asked me if I was moving or switched providers. I stated that I switched providers. She handed me a receipt for the equipment and I asked if my service was cancelled and she stated "yes", never mentioning the end of cycle policy.

I've been a customer of Optimum/Cablevision for 20 years and called today to get my service disconnected and was told I will be charged through the end of my billing cycle of March 14, which is 3 weeks from now. Optimum does not service my new house and I will be unable to use my billed service through March 14, 2017. Obviously being a long time customer means nothing to these people. And I quote from Jeff in Retention and two other representatives as we were transferred from one department to another "it's like rent, you have to pay through the end of the cycle, just like a month's rent." Well OPTIMUM we are done and I will never use you again and hopefully I will get this information out to as many people as I know, and maybe just maybe this company will be reminded of what customer service is about and stop ripping off ex-customers to make profit.

Last year they turned off my cable service without notice because they said "there was a leak in the cable". Cut me off right in the middle of a video conference with clients. I even saw the techs out on the pole. They never came to the door, called me, or emailed. Just cut the line and left. When I contacted customer support they had such a "Who cares about your business" attitude. It took 3 days to get techs back out to fix the "leak". The techs told me they were surprised since it was so marginal... they even showed me the meter reading. It was barely a blip. A few weeks later they rewarded me for being a long time loyal customer by raising my rates. You get to pay ~$50/month more than a new customer. DirecTV, here I come. I warned you Optimum, and you told me there was nothing you could do. Until after I called to disconnect. Too late! They didn't learn.

Leo **, an Optimum sales person came to my house on numerous occasions to try and sell us a cheaper package. My wife wisely sent him away. When he came back I decided to hear him out. Leo outright lied to me about the rate I'd be getting. I was reasonably happy with my other provider and would only switch for a much cheaper deal. He sold me on a cable package with less channels than I had previously because of the rate. I specifically asked him if that included all taxes and fees and he said that it did. It was a lie. I'm now paying one dollar per month cheaper for fewer channels and slower internet. I called to complain and they won't honor the deal we agreed on. Leo ** is a creep and I can't even get a supervisor on the phone. The grass isn't always greener.

My husband completed an online application for Optimum 200, Gold TV and Phone. The price quoted was cheaper than what we are already paying with Optimum. Nowhere on the website is it listed for "New Customers Only". We were emailed an order summary, confirmation number and Cart ID number as well as a time when the service would be performed. After 30 minutes past the 3 hour window given, I CALLED THEM. Only then was I informed that we did not qualify for the deal. 4 service reps, 57 minutes later I was told that the order confirmation was generated automatically but no one could answer why we weren't Flagged as existing customers and received no email or phone call to alert us the service would not be performed.

Unfair and shady billing practices. I have dealt with Optimum for several years and they have no problem prorating services when you are starting with them but to leave their region, they hold you basically hostage. I gave them a date to end our service but since it was 3 days past their billing cycle, I was charged the full month. They also did not get the correct date and cut my TV, internet and phone service a week early. They also refused to allow me to take my home phone number with me to my new service because it was technologically impossible. I have to pay the remaining 3 weeks because I am liable due to a change in their billing cycle that was announced to all customers on the 3rd page of the Oct, 2016 bill. Customers should have been notified of this change by a separate letter or put the announcement on the first page of the bill, not hidden on the 3rd page. People, READ your BILL.

No matter what you do, stay way from Cablevision/Optimum Online. They will jack up your price every 6 months and when you call to complain, they will purposely hang up the phone on you. One of their scams with the online services is they will purposely change your IP every 48 hours so that your financial institutions will lock you out of your account. One day your IP address of the modem points to one town, 2 days later it points 20 miles to another town and it goes on every day and they know about it.

The criminal behavior of Optimum (Cablevision) shouldn't go unpunished. It is disgusting enough that these creeps do not offer their loyal customers their best deals until they call to say they are leaving. They are happy to have you pay way more than you should. It's only when you tell them that you are leaving that they admit you could have had their services for about $50 less per month. But what must probably be illegal is that regardless when in your billing cycle you terminate service, they will bill you for the complex monthly cycle even if you had their service for just a few days.

I moved out of New Jersey on Dec. 1, 2016. On Nov. 1, I notified Optimum in person that I would not be needing the service as of Dec. 1. The women at the desk told me that it would remain usable until the 15th December, and it would be like getting "free service". What a joke. I told her I would be out of state and could not use it. When I got my final bill I was charged in advance until December 15. I have made several calls, sent e-mails, and reported to the Utility Authority and FCC. I got return calls from Optimum and the guy just says it's a new policy implemented in October of 2016. I got the notice of change by email but did not see such policy, and now see that is was only included if you downloaded a copy. Nonetheless, I never signed anything to agree to that. I have paid more than half of the bill, which I felt was a fair amount.

Optimum forces customers to use their router by slowing down their modem by 50% or more. When we ordered TV cable two months ago, we asked Optimum not to change the internet. The ** on the phone say, "No worries, we won't change it." Next thing I know he move my internet from 60 speed to 100 without my authorization, charged us 15 dollars more. So now we have fast internet, and TV in a bundle package (when we specifically said no bundle). Then they hit us with almost $300 dollars bill, for the following: installation fee, service fee, TV fee, TV plus sports fees, sports fee, $10, internet setup fees, etc.

I have been a customer for 25 years and have always been told by customer service "If we send a tech to your house and the problem is found to be with inside wiring, you will be charged." I have never been charged in 25 years. Since Altice acquired the company the policy is changed. The new policy is to charge for all site visits whether the problem is found to be Optimum's and even when the problem is not fixed. Surprised when I was charged for a service visit, I called the customer service line and escalated to the supervisor. She told me "We don't care if you have been a long time customer. We have been acquired by a new company."

Added services without my permission and refused to refund it when I objected. These included insurance for in home service. They don't mail you a paper bill and they will make you go through hoops to download a copy of the bill. They will bill for the partial month when you start service, but will not refund you money when you cancel during the middle of the cycle. A totally unethical company whose billing practices need to be investigated by the NY attorney general's office.

Scam artists: Unhappy with Optimum for their high rates and slow internet service despite the speed I was paying for but never got. Called to disconnect on Oct 10 and they say I have to pay thru Nov 8 and that the last bill cannot be prorated even though their service was disconnected from my house on Oct 13 and Verizon put in place. They claim this policy of paying for a FULL billing cycle regardless of when you disconnected and no longer had their service was a result of a policy change that supposedly came in fine print on your regular bill online. I did not see this, and I did not agree to this change. I did not agree to this and after hours on the phone they said they would adjust billing and I would only pay for the service when I actually had it. OK great.

This company does not send out any bills, so they also charge you a late fee which is a result of their mistake. They also raise their charges when they already have an agreed amount for two year. Extremely bad company and stay away. They are thieves.

I signed up for Optimum's package deals because they promised a good deal. I called customer service, asked in detail about their bundle services. I asked for SPECIFIC channels that I watch. The customer service agent told me that the deal includes ALL the channels I asked for. Fantastic! We sign up and the cable, internet, and TV are installed. Guess what? None of the channels I asked for are available. I was forced to upgrade to get my channels and they had the nerve to lie to me EVERY TIME I called to ask about their billing information. They tried to blame it on me, that I was hearing them wrong, that my phone connection might be bad. They kept offering me deal after deal, discount after discount to make me stay as their customer. But the bill prices kept increasing and each offer they offered me? Gone! Never existed! We cut our services with Optimum.

I emailed them to find out how to disconnect cable TV, if I could bring the box to the Optimum store and take it off my bill going forward. I have been an Optimum customer for 20 years. I am streaming TV now on my internet and no longer need Cable TV. They told me to call a disconnect service line. I did for over 20 minutes on hold. Meanwhile I called customer service to add new service to see how long it would take to get them to pick up the phone. They picked up the line in 30 seconds. If that isn't shady I don't know what is. They make it EXTREMELY difficult to shut service off, and they keep charging you. How is this legal?