Optimum Reviews

Optimum has come up with a genius way of robbing people. I couldn't get through to a rep over the Holiday weekend over the phone on 12/30 or 12/31 so once I was done with my move I took the equipment in person. Now I'm being billed for 26 days of service that are not available to me (last day of my cycle is the 31st). When I finally got to a "team leader" he kept repeating that optimum sent out emails notifying customers that if they canceled they would be billed through the end of the billing cycle: all because of the lagging hot-spots they provide. When I asked to change my account to internet only through the remainder of my billing cycle, I was told they couldn't do that either "it's the policy".

Am joining the rest of the dissatisfied customers who canceled their Optimum account in the middle of a billing period, not realizing that the bill would not be pro-rated. After two carefully worded letters to the Melville, NY office, two unsatisfactory letters of denial were received. Cablevision apparently does not care about their reputation and is hurting their "goodwill" which has been tarnished by many customers. We had been loyal customers for over 20 years, but they are rigid penny wise and pound foolish. So much easier to pro-rate a bill than to have so many complaints.

Optimum IO cable is a perfect example of highway robbery. Everything is one sided. They can jack up prices as and when they wish, change terms of the contracts without getting customers consent, etc. After having multiple rate changes (always prices going up), I decided to cut the cord and move over to FIOS. I called them on December 15, 2016 to discontinue my services. First they gave me a run around, they call it customer retention department who put undue pressure on you and make false representations, they informed me that even though the services are being terminated as of December 15, they will keep billing me until January 7, 2017! They tell me that it is a new policy and I was informed in one of my prior bills (with a fine print!). What a scam!!! Be aware of these con artists! They will get you one way or the other!

Just like any other service provider, they nickel & dime you for every little thing - even charges that customer service can't explain. God forbid you have to move, make sure you cancel the MONTH BEFORE so you're not paying for service that you don't have. Moving or canceling is a very difficult process, but customer service refuses to work with you because "the computer calculates your charges" even if they can't explain it. I did like this company, but now I refuse to ever use them again due to their sheer refusal to work with me when I had to cancel. Customer service and finance charges aside, their internet and cable are good.

You have multiple options for filing a complaint with the FCC:

Prices have continued to rise over the years which is disappointing. In the process of switching to FIOS as Optimum could not match their deal. Biggest disappointment is their new policy not to prorate your bill if you cancel your service before the next billing cycle. Very disappointing policy change by the company.

I disconnected Optimum about 4 months now. There were many reasons why I switched, bill got higher, when speaking to customer service it was the worst (guess they make too much money to pay any attention to customers' needs). So 4 months later, they decide that they will come to my house to disconnect the line from the pole (now because it's on the street, I don't mind) but why come into my properly. Why come to the back of my house. It's now considered trespassing, disrespecting someone's household. When I called, it stated I had a scheduled appointment, who called me to schedule this appointment and with everything happening and people getting rob why wouldn't I worry? So I call them and guess what they don't care about past or future customers. They are making money with our without you!!!

Canceled optimum October 8th. Got a past due bill in November. I called to tell them that I had canceled and they actually owe me money. When I got another bill in December I called again. When I finally got thru because I called on my cell phone as they don't let you out of automatic payment I explained again that I had canceled over 2 months ago and was still getting billed. This guy starts going on and on about the great deals he can give me. I told him that the deals are a little late since I turned in the equipment after I canceled in October. At that point I asked to speak to a supervisor. It was a woman who seemed like she would solve this problem but I just got a call from the Sunrise collection agency lol.

Requested increase in speed for internet. The rep told us he increased in and out bill reflected the increase. Service still seemed slow. Figured out that we should run a "speed test." We were only receiving 25 out of 100 mbps. So when we called to ask what was going on they said they have to send someone out and couldn't refund us anything because it isn't part of their compensation policy. Why are they not checking for their customers after telling us we are getting a certain service? Why don't they run a speed test for you?

Don't make the same mistake I did. Signed up for cable, after having phone and internet for quite some time. Explained to the sales rep. what services I had elsewhere and what it would cost to have comparable with their company. I was quoted a rather competitive price so I went with it. Install day comes and I discover I don't have any premium channels or DVR services. Called and spoke to a CSR and they said, "You should've checked your email which goes over everything that was discussed on the sales call, before installation was completed." Hung up and immediately checked email, but nothing found. Oh wait a minute, I just received it an hour after the installation was complete.

In addition to Optimum's expensive rates and average service, Optimum no longer prorates service. I'm moving and have to cancel my service a week before my move or will have to pay a full month of service when I am no longer in the residence. This means that for a week, I will have no TV, home telephone, internet or wifi service. I have moved many times with different cable companies and have NEVER encountered this ridiculous policy before. There is no legitimate reason they cannot prorate service other than to rip people off. Moreover, I have paid for the NHL sports package which I will not be using from January through May and was told that I would not be receiving a refund for the time periods after my service is cancelled!!! Basically, they are keeping my money for a service they will not be providing. I call that theft. Do NOT pay for Optimum. They have terrible policies and customer service.

They do not stop increasing fees. They tag team the fee increases. Sometimes internet, sometimes cable boxes, sometimes their broadcast packages. They are never at a loss figuring out how to charge you more. They ARE at a loss (actually they just don't care) providing their customers with consistent, fast, affordable service. I'll be moving on. No TV would be better than any relationship with these failed used car sales people.

When I called in to cancel my service, the representative was pretty rude and said that I will be billed for the entire month as they do not prorate the charges. Most of the companies in the industry prorate and give you credit back based on the cancellation date.

Disconnected my internet, phone, and TV service today only to find out they will charge me for the entire billing cycle which is an additional 15 days; no prorating!!! Seriously? I have used other cable and satellite services in different states and this is the only THIEVING company that has done this. I filed a complaint with the FCC. If there is any attorney out there reading this, let's start a class action lawsuit against OPTIMUM. This is unconstitutional!!! I will NEVER be using them again, EVER!!!

I called today to cancel my Optimum service since I now have Verizon FIOS. The price of my Optimum service was going higher and higher and the internet was ridiculously slow. The rep offered to suddenly give me a promotional rate which would take $50 off my bill and double my internet speed. I declined since that would still be half the speed I have with Verizon. Then he informed me that I still owed them to the end of my next billing cycle, which is three weeks from now. They apparently have a policy and they don't prorate months. I've been a customer for over 20 years and this is how I get treated. I told him this is a perfect example of one of the reasons that I'm cancelling my service.

I am constantly getting dropped with their internet service at home and at my business location. Compared to Fios, you'll be getting higher ping with your internet service and this ** is getting ridiculous. I call support and I have to wait 30 mins or longer to just to speak to someone. At the end of the day, all I get from them is, "It is your equipment issue." However, I never had this issue with Verizon Fios.

I terminated my Cablevision service Nov 2, 2016 and was told I had to pay Nov 1-30, 2016 even though I am no longer connected or receiving services, due to a new policy started Sept 2016. They no longer prorate your bill. I filed a complaint with the NYS Public Service Commission that regulates utilities including cable. According to them they do not regulate corporate policies, therefore it is legal for these companies to rob us. I got a call from the corporate complaint dept at Cablevision who explained that I still could use my mobile app!!

Have been a customer of Optimum for many years. We have a seasonal home and shut off service every Fall. Bills have always been prorated. Optimum changes their policy and tells us on the day of shut off. Now they expect me to pay a month ahead for service I don't have. We shut off 5 days into the month. That's all they are getting and they are losing us as a customer.

I didn't realize that you can't call Optimum after 8 PM about billing questions. I try to explain four people died in my family and I said I'd be a day or two late to pay my bill. About 15 minutes ago they cut my service. I never had a problem in 23 years.

I signed up for Optimum Internet but not the cable or TV package. At the time of signing up apparently I was offered a 1 month free trial of HBO GO. I was not aware of the free offer, never used it and of course was not aware it was my responsibility to cancel the HBO GO service. I have been charged $14.99 now for several months. Optimum are not prepared to refund the charge so I am burdened for the cost of the HBO GO service for 3 months. This is a marketing scam and both Optimum and HBO should be embarrassed that they need to resort to these types of scams to drive business.

If you have Optimum as an internet provider you should know the following. If you pay for Ultra 50... good luck. You will only get 40mbps or less in a good day... Reason number 1, Optimum saturates the node (too many customer in the same node). They will tell you it's an issue with your cable lines in the house. When they know exactly where is the problem. They send a technician to replace the modem or router. That doesn't fix the problem and they know it. Same for Ultra 75 or Ultra 100. WITH OPTIMUM YOU WILL NEVER GET WHAT YOU ARE PAYING FOR!!! This year they replaced the modem and router 4 times in my house... same problem. Optimum is the worst internet provider.

I want this company to stop it with their unfair business practices. When the heck are you able to order a PPV wrestling event without calling them. They are out of their minds if they think that they can have minors in a household charge up a customer's account. Never in the 16 years at this address had I EVER ordered any PPV event. How dare they tell me they can't prove it. I shouldn't have to being a good honest customer with history of not ordering live events. Besides I feel my right have been violated. And now they told me I have to wait for a credit since I complained. Had I just taken a 1 time lifetime credit for just 1 of the unauthorized items I would have received it already but since I failed to take a partial credit I have to wait extra long for a refund. I mean really WHO DOES THIS TO PEOPLE? WTF is that representative telling that me BS.

I had to call Optimum to ask for old wire removal from previous owner (and new service after that). I called 4 times and first time they said they will call back and never did. 2nd time, person transferred to "the department in charge" after half an hour wait. That person made an appointment within 2 days, I was happy when he set the appointment 11-2 pm. He told me I have to be at home during that time and they will call us before they come so I waited staying home for half day waiting but nobody showed up nor called. At 7:45 pm on that night, there was voicemail left by "unknown" number saying they couldn't work because nobody at home. That is clear lie. Also they should call with caller ID of Optimum, at least number showed up. Who would like to pick up "unknown" especially at night!

On Monday (10/17/16) I switched to Verizon FIOS as my cable bill kept rising and Cablevision/Optimum was unwilling to offer discounts when I called a few months back. Today I called to cancel services as I needed to wait 3 days from 10/7 to allow time for the porting of my phone number to my new provider. Apparently on 10/10/16 (7 days ago) Optimum changed their billing policy to not issue credit for unused days remaining in the billing cycle. I'm sure people often switch back to a prior provider for various reasons (as I have done twice before) but by their greed of not stopping services immediately and issuing a credit for unused days, they assuredly will not see me returning as a customer. It's amazing that a company can get away with this without the customer signing something to acknowledge and agree to it. Greed gets you nowhere Optimum. Shame, shame, shame.

After being an Optimum TV/Internet and Phone customer for 8 years I cancelled my subscription due to fee hikes that were intolerably large and too expensive for my budget as well as rude customer service. When cancelling my services, 5 days into the billing cycle, I was told that I would still be charged for all services for the remainder of the month regardless of disconnecting all services, cancelling my account and returning all hardware.

I am a customer of Optimum that has chosen paperless billing, which is encouraged, in efforts to "go green" and reduce the amount of paper used. I receive two emails a month. One that notifies me of my available statement, and one that notifies me when my payment is received. In the first email is a link to my statement. I can see my current statement, and any previous statements. I can see full account details, and even important notifications, such as the one listed on my August statement. When I click on the notification, it takes me to a PDF of recent changes to channels and pricing. Nowhere in any statement does it indicate that there has been a change to policy that affects my rights.

We have been calling and complaining for months now about losing dvr service at night, constantly being kicked the Internet and losing phone services. After months of going back and forth, them changing the lines in the house, each one saying it was the previous tech fault, changing the lines outside my apt and down the entire block, changing out our router to their router, having the electric company come out and repair their wires etc, etc, etc. Now I'm being told that the reason it doesn't work between midnight and 4 am is that is when they run maintenance. I asked if they run it every night. "Well no the other times are probably just outages in your area again almost every night". Well no.

It's like they just hiring these people and throw them on the phones. I've been hung up on 4 times now over a stupid remote setting that isn't working when I try to do the online tutorial. 32 mins on hold with one rep over a remote! I ask to speak to a manager. She gets defensive and hangs up on me. I'm sick of garbage customer service when I need it. Do you think I want to be on the phone on my day off arguing about a remote setting?

Had one month overdue. One month. Sent out the check few days ago. AND THEY CUT THE SERVICE!! Like wth. Since when do any company do this. Over one month. Tried talking to customer service agent. But guess what, everything is automated. Their customer service is the worse.

I have been a satisfied customer of Optimum for the past 6 yrs until recently in May 2016 when I moved my account from my old apartment to my new apartment. When I moved I had optimum come and do my installation on the day I moved into my apartment. There was no lapse in service. 4 month later I am being billed $100 for a router that I do not have. When the tech came to do the installation he took all three boxes but supposedly not the router. The statement I recently received did not state $100 for equipment. I assuming it might have been a prorate of services. I had spoken to several people at optimum regarding my account since May including supervisors on other matter. At not one time did someone ask me if I still had unreturned equipment. It was only when I ask to speak to a supervisor I was advised that I was being billed for unreturned equipment.

You'd think after this company got sued and settled they change their ways. No they have gotten to be bigger scumbags than ever. Optimum's new scam is to deliberately change your cable modems IP address every 2 days so that every financial site you have such as your credit card, bank, etc, keeps changing your password, asking you for your security questions. Optimum technical support gives every lame excuse into the reasons of why they change your IP address every 48 hours. It's not that they change your IP to the same town, one day your IP address is on town, and the next its 15 miles away then 2 days later it's back in the same town as the first and this happens ever single 48 hours. And it's not like we live in the sticks, we are in a medium populated area. They do this purposely so that they can get you to upgrade to a static IP address shell out another $20 and 3x more than what you're paying for internet.

Like everyone else here, I too loathe Optimum & hate that I had no other choice as far as a provider. Their services cost a mint & the Internet especially I have nothing but problems connecting. After 10 mins of waiting to get a live person on the phone, I get a different story every time as to why I have so many problems connecting to the Internet: there's too much traffic, I need a new router, restart the new router, let's set up a 5G connection, get closer to the router, I need to buy a network booster. No. I'm not taking money out of my pocket to buy additional hardware, I shouldn't have to!

I have noticed on many occasions that I don't get service after 9 pm. This is happening more than 4 times a week. For $172 a month they should not be withholding services. On the website it states they are doing maintenance. I'm sure this is just some lie they maintain while they charge you for something you're not getting. They will prorate your bill if you begin the service after the bill cycle but they don't prorate when you're not receiving the service. Only in America is it ok to pay for something and not get it!

I went to the optimum store in Norwalk, Ct to exchange my broken remote for a new one. I have a service dog and went in with her, she is a 14lb terrier that I was carrying her. The security guard was so rude and, "said you can't have your dog in here." I explained she is a service dog and I had already saw the customer service representative and exchanged my remote but the security guard was very rude and asked what I need a service dog for. The discrimination was not necessary. I was only in the store for 15 seconds.

I am extremely dissatisfied with Optimum. I made a deal with them for 79.99 a month. Last month my bill was 83.31. This month it is $115.32. I called. They act like I'm getting a bargain. I had Verizon. I was receiving at least 13 more channels including movie channels for only 15 dollars more a month. They gave me a DVR I don't want or use. I'm so angry right now. Do not deal with them. They are thieves. At least with Verizon if you call with an issue they will try to give you something to keep you as a customer. Do yourself a favor and use Verizon if you can. You also get better uninterrupted service.

I pay for upgraded internet access and yet the service is spotty and requires constant support. Every time I call for assistance, I get stuck in the automated service loop. Only direction is to reboot and get a signal resent. Finally worked through the machine to get a tech support agent "Byron" who just decides to blame the Wi-fi router even though the cable modem has the orange lights. Luckily he is as useless and painful as the automated support loop. Only willing to send info to an optimum email I don't have access to. This monopoly has to end.

I have been a customer of Optimum for over a decade and have paid them faithfully, well I recently had a hardship where I was not able to pay them for a month, I called them and told them of this and said I would pay something on my bill but they told me that they do not do payment plans. I went into their place of business and paid 150.00 towards my bill and they still sent me to collections which will damage my credit score even after I told them that I would pay the remainder of my bill. I have also filed a complaint with FCC letting them know that Optimum is in a contract with my housing complex and has monopolized this complex and the residents of my complex cannot choose another cable provider. Optimum robs its customers, and has no empathy for anyone. My next complaint will be going to Albany.

I live with my dad and I am responsible for paying our cable bill. The cable is in his name because living with him in temporary. Back in December, I decided I wanted to add HBO on demand and the other movie channels. I called and without an issue, easily upgraded the package and added about $30 to the monthly bill. They never asked for his authorization or anything of the sort. Today, September 2nd, I called to remove the upgrade because I can no longer afford to pay the extra cost.

They charge 59.95 for service appointments. Next month it increases to 80. They even offer service plans, like it's a car or toaster oven I'm renting. One of my channels has been out for the past two days. I contact customer support and do the usual "what is the message", which now states a lie stating that "the technical teams are working to fix the issue"; and then reboot. Of course that doesn't do anything; it never does. So the representative says he needs to schedule an service appointment. Then comes back and says it'll cost me 59.95 for the service. I ask him/her if this is a joke.

Optimum keep increase the wireless internet connection rates, saying some story on promotion offer got expired. When spoke to customer service there is no proper response and gives diplomatic replies. I am sure they are running their business as monopoly in my area with no satisfaction for many with respect to service and rates.

I literally lose my Internet connection multiple times a day... They went in my house already 3 times to fix the problem. The last schedule was for today between 2-5 pm. My luck that I call them at 4 so they told me that I reschedule appointment for tomorrow... What? I record all me conversation, when I told them that I work and it has to be today not tomorrow, but of course they don't care, they just want you to pay bill even if you don't have Internet...

I began using Optimum cable Internet service when I moved several months ago to a building with nothing else except Verizon copper line service. I previously enjoyed FIOS. After several months of assuming my outgoing mail was being swallowed by recipient Spam filters, I discovered that my IP address is on three major blacklists and has been so for more than a year. In other words, Optimum assigned me an already-blacklisted IP number. They insist they have no way to request a white-listing of the address and that the only solution is to throw out a rather expensive router and install a new one, which they could well assign another blacklisted IP address. It should be a federal crime to assign someone an IP address without first verifying that it is clean. Telling the customer to keep buying routers until one of them is assigned a clean IP address is unconscionable.

So I pay is $85.23 for the G5 internet ONLY!!! No TV, no phone, nothing else... So I called so I can get cable TV right... So they said they can upgrade and give me TV for $170 extra on top of my $86. So that's $260 just to add TV. They said they had to give me the phone. If not it will cost more. So then he says "Ok. I can do it for you with a discount and it will be $102.53." I said "Ok now we talking triple pack." So he puts me on hold because he has to talk to his Manager to give me the discount... You know the whole Bull Crap scheme... They put you on hold, come back 3 minutes later saying "Ohh man it was hard but I begged my Manager to hook you up." All the time it's bull crap. They don't talk to NO ONE.

First let me say I have had Optimum for TV for years and never had a problem but it seems the company was just sold and is slowly turning to crap. For the last 3 1/2 years I have had TV/Internet/Phone and about 6 months ago their services started to disconnect intermittently every day. I have had 4 techs and a supervisor out here and each one has no idea what is going on. All I have heard so far is the problem only happens to me. Like that is reassuring. All customer service wants to do is send another useless technician out here because they can bill you for that but admitting that the problem is theirs would mean they have to pay and it would also open them up to having to re-wire my entire apartment building.

When I first moved into my new apartment, I didn't realize that Fios wasn't available. So I had no choice, but to get Optimum which it was a mistake. I only has internet at. After a year I decide to upgrade to tv, so I called asking my what promotions they have for tv. I also told them on their website that they have tv and internet for $69.95 for 2 years. The man told me that it's not available. It's only for new customer and that I can't get the tv without the phone. So I was paid 3 years for the phone service that I never used. 4 years go back they mail me a letter say that they're raising my bill for $100 to $140 so I cancelled cable tv and phone. I just have internet right. Please guy. Don't get Optimum tv and phone. Don't waste your money.

No wifi over and over with this company beginning three years ago. They have sent techs out so many times. They told us to replace our router which we purchased on our own. They gave us theirs. Then they came over and rewired. Then they told us to buy a booster. Then they changed their router to their latest model. Then they came again and changed their router to a better one. Then they told me not to use the booster they told me to buy. Then they changed the router to their latest brand new model.

I have had Optimum for cable, internet, and phone at no choice of mine because they are the only company that service this area, and where I live DISH is not allowed. My issue with Optimum is that you are charged outrageous amounts for the triple play, but then you receive extremely slow internet. I spoke to many reps who ran speed tests, and had me plug things in and out of my computer and router. But of course the verdict was my speed was great, yet I still can't get proper internet on 4 of my devices. The rep continued to tell me that I should have all of my devices checked, which included two brand new Samsung S7s, a Samsung Smart TV, and HP laptop, that are all new devices!!! I could not believe he told me that all my devices has issues instead of trying to help me with my problem. They suck, and I will be switching to FIOS.

A few months ago I was pleased to be on Optimum for internet. I could speed check and consistently reached @ 20mbps. For the past month service has been slowing down, more and more. I have complained to them on chat and over the phone. For a day or two after the complaint the speed would increase. Then, their speed cratered. Now I speed test and the speed is barely above 1.3mbps down/1.2mbps up load. They are truly the most horrible ISP. Look at their site. They hide phone contacts and make actual contact about service and complaints a chore just to find. This is a symbol of an inferior company. This is a company that should be stripped of their authority and should be enjoined by the FCC for their abusive and misleading trade practices.

I have optimum 101 for about 3 years, since the beginning always I have issues with the upload speed. I can't broadcast my TV shows, I can't host my Software Service for Car Service as I'm supposed... I just have Optimum 'cause it's the only one in my area. I can't keep up with this any longer, they can't handle the service they offer us... For the record I work with my own software and provide service support for Taxi Companies in Brooklyn, Queens, Bronx, NY and LA. Whenever is a problem with Optimum Internet Service, I check my client's internet speed 'cause they use Optimum also, and all of them got the same issue at the same time so the trouble is in the Company Equipment Servers or nearby their own location... I'm trying to get fios, but is not available in my area.

Spoke to a field rep about getting our internet service back on. He told me all we had to do was pay the minimum balance and the service will be put back on in 1-2 days. 1-2 days passed and no service. Tried calling the field rep, but I got no response. At that point I'm feeling like I was tricked/lied to. I call customer service. Whole new story! They tell me I have to pay the whole balance plus the next month in advance, reconnection fees and other fees. Before this I was already upset about all the countless times I called Cablevison asking them to fix my already slow and choppy internet connection all to get no response or field rep to come and fix the issue. I'm tired of Cablevison and all their lies! If anyone knows who I can talk to to complain about this company please let me know.

My internet service has dropped everyday for the last year. At first I would call to complain but I would just get generic responses blowing me off saying it was my laptop or I was probably sitting too far from the router. Meanwhile I would be right next to it. And of course there's the classic response to just turn it off and on a couple of times. Really? That's what I want to do while I'm working from home? I need to tell my boss, "Hang on. Let me just turn off my router and we can get on with the meeting"? I literally lose my internet connection multiple times a day...and it's been a year of this.

I called the company a few weeks ago to let them know whenever I try to watch my recorded shows on demand I'm unable view any shows. This been happening for a month. Two technician came, couldn't solve the problem and said it's a system problem that the company had to fix. I've been with this company for years but when I called to get an extension on paying my bill because I don't get paid till next week, the rude agent informed me that it didn't matter that I had to pay my bill by the 18th. Optimum gives bad service, rude customer service, raise your bill every year and call your phone reminding you that the bill had to be paid by the due or else. Myself and few of my neighbours have same complaint so we will speak to the landlord concerning putting Verizon FiOS in the building. Optimum is the worse cable company.

Our bill was becoming unmanageable for us. As we are retired and our children have grown we have had to cut back. 2 months ago we had to stop our Cable service. We had been a customer for over 21 years and had our e-mail account with them with the same name all that time. I was never notified that my e-mail would be stopped without warning. I just went to get into the account to check my mail and it is completely gone! In speaking with support, they say it was a privilege we were afforded only because we were customers. When you have a customer for over 21 years that always paid on time, couldn't they have at least warned us to switch over our e-mail server? This is so upsetting. If we were ever going to get cable I would never have Optimum ever again. They've definitely lost this customer household.

My service was interrupted. I called and they sent a technician. When my bill came it was very high. I called and they told me it was because they need to change the wiring. That was a lie. They only changed the small piece from the wall, supposedly it wasn't working. Then just for one time I was unable to pay my bill on time, it was disconnected and they charged me 7.99 for each device (I had triple play) plus the amount I owed. They're charging me 5.99 for a sports channels that I don't watch but because I have preferred service those channels are included, so why pay 5.99 if they're included.

This company is really hard to work with when you call them and you either get rude customer service or one that doesn't know its own products. They get you with a good deal then increase it every year till you have no choice but to find someone else and switch. I have two accounts with them and I've been with them for over 5 years but I just got another letter saying that they are increasing their rates again. The reason I have two accounts is because I have my own and then I have my mother's which is under my name and I pay. Well I called them again because they are raising my prices yet offering new customers deals a lot better than I'm currently paying. So they treat new customers great to get them to switch then hike up the prices every year and force us to leave.

When we first moved into our apartment, the representative assured us that we could keep our phone number with Optimum. The technician came in and hooked everything up. He told us that we could keep our number if we called optimum after he left. We called and were told that we could not keep our number. We called our old number and it was already taken. Recently service was interrupted in our building. Although other people's service was restored, ours was not. We called and they said that they could not fix it remotely and they sent someone out. The technician checked the cables and the boxes. He tightened the wires and left.

If you have an option, do not sign up with this company. I upgraded my package by looking at the additional channels offered. After the upgrade was complete I noted that a particular sports channel was unavailable. When I called, it took the customer representative several minutes to inform me that the name of the channel I was searching for had changed and that it was not part of my package. I had to guide her to the Optimum website that listed the channel in the package I purchased. She placed me on hold and came back to tell me that the fine print states that all channels may not be available. What! There was no asterisk or fine print. I immediately called them out on their false advertising and advised them to update their website. I will be changing cable providers. Optimum is dishonest.

Optimum sends in writing they are renewing my plan for the exact same rates for TV, Internet and Telephone (triple Play) for another year. When I get my first bill it's 19 dollars higher than what is promised. When I call their customer service/billing dept I get nothing but double talk from a male with no intelligence whatsoever, making absolutely no sense. The bill STATES promotion extension after phone charges but then adds more to the bill. The same with the part of the bill for Internet STATES promotion extension then charge more to the bill. The TV portion remains the same price. This is not what the letter states in very plain simple English. This idiot proceeds to argue... debate me with no sense whatsoever. My 4 year old granddaughter makes more sense than this man in the Jericho LI, NY office named Ester. Then he just hangs up.

I need to know how Optimum/cablevision NY can charge us a rental fee for the cable box (now $12 a month with no dvr) when the service will not work without it? The same goes for the internet modem ($10 a month). To me it is like buying a new car and the dealer charging you a rental fee for the engine! This equipment also uses electricity and produces heat which can cost $2-$4 dollars a month. The unit uses the same electricity whether it is on or off. I am hoping that someone who understands the law in this matter to explain to me just how they get around to charging these fees. We should start a class action lawsuit to recover these fees. Please advise.

If you choose to go with their internet service, please know (based on what their customer service representative Jose told me) they DO NOT promise/guarantee wireless service. The only service you are "guaranteed" is internet. He told me that my best bet was to plug my ethernet cord into my laptop because there was "nothing more he could tell me." I was told that no wireless internet company could ever guarantee me wireless service. Every time I called their CS department to troubleshoot, I was given an automated troubleshoot service that did not help. Once the automated service confirmed my location, I would miraculously excellent service for about 30 minutes. After that, back to choppy to ZERO service. BEWARE- I was often given the following excuses:

Don't ever try the online chat! Three times I waited over an hour (38 in queue) only to get to first in queue and THEN back to number 41.

Optimum is the worst internet provider I have ever dealt with in my entire life! The quality of service is beyond bad. I cannot believe that in 2015, in the most developed country in the World, an internet connection can be this slow and inconsistent. Streaming in HD is a nightmare that reminds me of the times when the loading icon (or buffering) was the norm. If I'm lucky, the video will continue in 360p. If not, it will stop right there and all I can do is walk away from the computer. The video gaming... well, if you're not a gamer, you probably don't know the difference between a 20 ping and a 180 ping but I get the later. And all they can say about it is "it's probably the server you're connecting to"....right. Funny how everybody else on the same server can have 10 to 30 ping, except me! And it happens only at night. I know there's more traffic at night, but that does not qualify as an excuse.

After numerous failed attempts on behalf on Optimum/IO/Cablevision to "reestablish" the internet connection so that we (my husband and I), and our neighbors (who also pay towards their OWN IO account) have a wifi internet connection that is suitable to our needs (printing, cell phone usage, other wifi connections ABSOLUTELY not outside of their advertised realm), we have nothing. In fact, we have been charged $40 in the previous service visit to our house and continue to have no internet connection over wifi.

There is no rating low enough to fit Optimum from Cablevision. Packed with lies and misinformation. Starting with their DVR which works exactly like the 1980 VCR did! Like the VCR, Optimum offers no possibility to rewind anything unless you pressed record in advance. Like the VCR, Optimum offers no ability to pause for more than 15 minutes. In fact, there are some ways the 1980 VCR blows Optimums DVR away! The biggest area would be latency. The delay between the time you press a button on the DVR like fast forward and play is seconds. This is due to the fact the recording takes place at Optimum's head end office and not in your home. The delay in switching between the DVR modes is long enough to make skipping commercials difficult. To make matters worse, just when you think you've got your timing perfected, they seem to have the ability to alter the delay time.

Internet goes down constantly. I switched from Verizon because of the same problem and was happy at first as Optimum worked great for a few years. Since they've expanded their hotspots and more data options it seems as if their other internet components have suffered greatly. Always goes down at 1:00am, almost can time it. Have to reset the modem 10x a day. Was given a new modem which was no help at all.

I have called on 6 different occasions, requesting labels to return their equipment because I moved and they do not provide service in my area. I have had to give them my new address 4 times, as each time I have given in the past, it was not put into their system correctly. Each time, I requested to be recorded, hoping they would finally get it right. Three times, they have stated they have sent me return labels. Five months, 4 request later, still no return labels. Funny that they can bill me, and get THE BILL to the right address but not labels.

After I cancelled the Internet service, I mailed the router and modem back to Optimum by priority mail. Later, I received an email telling me that the router was received, but I still need to return the modem. I was very surprised because they both were mailed in one box, how could they only receive one? I called customer service, and was told that they would research for the modem. Two days later, I got a call to ask me to pay the charge of modem otherwise it would go to collection. I was surprised and was furious. I had to repeat to this representative again, and ask her to request a research! I'm waiting to see what happens next.

The absolute worst customer service. I've had optimum for 5 months after Verizon and can now say I'm going back to Verizon. They want you to go on their terms (time wise and waiting) for paying bills and it's never enough with them. It's always 1 more step that they DON'T tell you about until you've already done the previous step. Optimum is the definition of crap.

I opened an account for my 91 year old mother who lives alone. She has lost pretty much all short term memory and is not technically suited. The account was for phone, TV, and Internet. She doesn't need internet but it is required for phone service. I travel a lot and have all my bills paid with automatic billing, because I don't have time to keep up with them. I tried to set this up with Optimum but they don't let you do it any other way than to open an internet account and set it up there. The problem is they won't let you open an internet account unless you can physically look at the cable box for the MAC address. I live in a different state than my mother. They say this is for my protection and security purposes, but they could easily get any other info from me (considering that the account is in my name) like my SS# or anything else.

They downgraded the TV services, you can not rewind live TV unless you pause it and you can only pause if for 15 minutes, makes no sense whatsoever. Their Internet service is horrible also. But the most significant is their customer service. When you call about your bill, instead of someone apologizing to you, you'll have someone debating with you telling you why you are wrong and that they will not do anything to help you. They also charge you a massive amount of money upfront way before they even install the service. And two weeks after having the service they send you another bill. Will be canceling my service shortly. Tired of the disrespectful customer service representatives who do nothing to help you. Optimum does not value their customers.

If I could give Optimum less than one star, I would gladly give them the rate. I feel that it's not fair that us old customers can't get the offers the new ones are getting. They want me to pay $160 something dollars a month for only internet and TV when I've been with them for a little over a year now and the new customers are only paying about $80 a month. That's absurd! Optimum, you're losing a customer now. GOODBYE.

I called to discontinue my service in early August and returned my equipment in September but to this day, I continue to receive invoices that have tripled since my services ended. Now I have to argue with them as they attempt to make me believe the bill is justified. UNBELIEVABLE!

My bill for just internet is supposed to be 44 dollars plus tax but every month they swear I didn't pay the month before and charge me between 90 to 112 dollars. They say I didn't pay in September but in September they came out to help me move my router. Why would they do that if I was past due? It's November. Why would they leave my internet on if I have not paid since August? Makes no sense. I've been paying the extra money but this month, I got tired of it! Now my 44 dollar bill is $112!!! When I call they act confused.

I am very happy to say I am Optimum free as of today. I can't comment too much on Verizon as it was just put in today but even after the promotional period, the cost will be a fraction Optimum. I had been a customer for many years and had the family package high is a step above basic cable.. In August my bill went from $135 a month to $205 a month for no reason. They try to say "Oh your promotional period is up" and I said "No, my promotional period was up 7 years ago." So again why a $70 increase out of nowhere. The girl says to me "Well be happy you got that price for as long as you did because this is your new price and there is nothing you can do except downgrade". I said to her "I have one step above basic. How much will I save to go to pure basic?" And she says $11.

I was paying Optimum $20 a month for a "Promotion" which put me into a lower rate than the regular rate per month for phone, cable and internet service. However, I was not noted when January 2015 the bill suddenly raised to $191/mon from my $150/mon, a 25% more than I previously had. I received no notice for what was coming, and they did not offer me ways of saving money on the services. I called Optimum on 2/15/15 when I first realized my outrageous bill, and immediately request to cancel the service. They offered another promotion package which put me on some savings, however did not agree to adjust my previous bill for the overcharged January and first half of February at $191/mon.

I have had Optimum from 2010 till 2014. They became over 1,028 dollars a month. I only had 4 cable boxes at the time and not even a dvr. Then I couldn't have special channels anymore. I ended up switching to a basic package and cutting off my internet and my next month's bill was 860$ still too much and they refused to tell me why my due balance every month was that much.

I recently decided to go back to optimum cable service, after being with a different company for two years. I coordinated the disconnection of my old service to coincide With the appointment I was given from optimum. No one ever showed up. If that was not annoying enough, the person I spoke to about the missed appointment says they called and no one was home. (I was in my living room the whole time waiting, and I have no missed calls on my phone.) So I call customer service and after being on hold for almost an hour, they tell me someone else will come later in the day. AGAIN NO ONE SHOWS UP. I get no calls or anything. I waited on hold until I got fed up and hung up.

Sept. 27, 2015: Optimum continually cuts short a program to insert commercials then they cut short one commercial to start another. This happens all the time; the program cuts out while someone is speaking and comes back in the middle of a discussion. Customers should be outraged over this!! They add extra time to a late night program so they can get more commercials in. And the screen often goes black... This is not just me - many customers complain about the same thing. Where I live there is no other option but we should start a class action suit and sue them for this!!!

We are able to get Verizon FiOS, internet, TV and phone, with two cable boxes and dvr for far less than Optimum. In North Salem we have only one cable box without dvr, and pay more Optimum services. I contacted Optimum about this and the representative said quite emphatically, "We do not match prices." What kind of arrogance is this? Forget their neighborly advertisements. I recommend, everybody check out Verizon FiOS.

I got the Triple Play from them. Price isn't that terrible. However SERVICE IS ATROCIOUS. The WiFi is so slow even when I stand 3 feet away from the router. WiFi hotspots even when it shows connection to get something to load it takes a year. They say it's faster than 4G LTE, that's a lie in itself. I got the Multi-Room DVR. WORST DVR EVER! Ok cool, I can record a million shows at once and watch in other rooms but God forbid I pause it, I only get 15 minutes to come back and press play. And if I do make it back by then, I better keep an eye out on how much time is left from the original show time. If the program ends even if you still have 10 minutes to watch cause you paused, guess what? You don't get to finish cause it jumps straight to live TV so you miss the end of the show. You paused so you wouldn't miss anything.

There's so much to say that I don't know where to begin!!! Packages are overpriced! You pay for channels you don't use and are not in English. I upgraded from economy to value package only to learn afterwards that I loss several channels that I had in the cheaper package. Optimum is a monopoly in my area leaving me no other choices but them. I'm unhappy with the service, continuous interruptions and freezing on tv, phone and internet, yet I have no other choices! The rates steadily increasing and I'm forced to pay. I know I'm not the only customer with these complaints. My question is why is Optimum getting away with this?!!! Why hasn't the government cracked down on them?!!!

I got the triple play from them. Price isn't that terrible. However SERVICE IS ATROCIOUS. The WiFi is so slow even when I stand 3 feet away from the router. WiFi hotspots even when it shows connection to get something to load it takes a year. They say it's faster than 4G LTE, that's a lie in itself. I got the multi-room DVR. WORST DVR EVER! Ok cool I can record a million shows at once and watch in other rooms but God forbid I pause it, I only get 15 minutes to come back and press play. And if I do make it back by then, I better keep an eye out on how much time is left from the original show time. If the program ends even if you still have 10 minutes to watch cause you paused, guess what? You don't get to finish cause it jumps straight to live tv so you miss the end of the show. You paused so you wouldn't miss anything.

I think there should be better movies on the premium channels. Most of the movies are old, more than 6 yrs. and not much of a selection. Same movies every week.

I switched my service from Optimum to Verizon and was under the impression that when I called Verizon to switch they would transfer all services and that would automatically terminate my services with Optimum. But they didn't and I got billed twice for the same month by both and when I called Optimum that it was an honest mistake, they did nothing to credit and said that "We don't know if you used our service too." When the phone got transferred how come the other two (TV and Internet) didn't. But I took blame and asked for consideration, they didn't show any. After being with them three years, felt horrible. Never returning to them.

We have the complete Optimum package for $216 a month in Howell, NJ. For months the multi-room DVR freezes and/or loses audio during playback. Now some programs seem to be recorded wrong, looping back to the start although the timer says we are 15 minutes or so into the program. I noticed that this happens most often recording and playing back between 7PM and 11PM in the evening. In other words, when most people are recording and watching.

The Optimum app loses audio, freezes, goes black, starts buffering all mid-program. It happens all the time, everyday when watching live tv ON Home Network. I have iPad (3 total, 2 iPhone, 3 laptop) I ONLY watch app on iPad. Have reported to tech sup & asked to call when it happens. Am told to remove/install app. Also error p62 retry (e62?) frustrating because I watch tv HM on iPad. All other streaming apps have none issues. Abc, HBO, Showtimes, Bravo so it's not devices or network. Just OPT. Fix It! Frustrated. Annoyed. Inconvenienced.

The consequences of the optimum bills and fees are cost me heavy problem where I have to decide the cost which I have to paid include and also they are suck up cost for the bad management that I cannot determine and the technical department are suck up cost where they put the consumer to paid the taxes and fees which they cannot afford. That is bad management business with investigate. They are cover up bad leadership in the consumer department and technical department. Also they have a very slow internet and the regulation of the optimum is cause a high attack on the business. Optimum is bad. Worst business.

I switched off from 3 to 1 services because my rate was over $200/mo for phone, internet and cable. Cable always went out or pixel problems, was not using land line, internet was ok. Customer for many years. When I cancelled TV and land line, I kept internet. But at that point, I started having severe problems. Never being able to get on, poor internet connection. I would be in middle of something and lost internet connection. Could not play games, stream or anything 90% of time, especially at night. Called several times, they had us download ookla and said when they test it we are at 24%, and it is how we hold our device and other excuses. We tested constantly after that and we're at 8 or 4%.

GET FIOS. Optimum, like all other cable, stinks. Their customer service is less than helpful and there is a connection problem everyday. Their home visiting salespeople are rude and obnoxious and their service is the worst, ever. They even out-stink Time Warner. I just had an IP issue and called. They said they would call later (yesterday) when it was fixed. Instead, I get a call today and they wanted me to fix it?!? FIOS never has any of these issues. If you have a choice (which I don't now where I am living) make it FIOS. In four years I never spoke to them once about anything. Optimum I have spoken to ten times in the last month. OPTIMUM IS THE WORST EVER. BAD COMPANY, BAD PEOPLE, BAD SERVICE. If you have a choice, make the right one. I would consider dial-up after dealing with these pathetic losers.

When Optonline changed/forced their new channel lineup on 6/10 - 6/11/15 my dvr keeps resetting and not only deleting all programs that I recorded, it deletes the upcoming SCHEDULED programs, effectively wiping the dvr clean at 1:00 am EVERY DAY! So even though I have shows pending to be watched, suddenly they're gone and nothing is set to record and it happens every day when the guide updates. I only have one TV so I don't need full house dvr, so why should I have to pay extra charges for a glitch on their end? I don't want to use their cloud based solution, as suggested by their customer service. I think since I have to program it daily they should either only charge me for a standard box, I could vcr the shows for free or FIX THE GLITCH!

I am sitting at home on this beautiful day, waiting for the Optimum technician to come and fix my problem(s) with their equipment. My appointment was for 11:00 to 2:00. It is now 2:45 and I have not heard nor seen anyone. They were supposed to come last evening between 5:00 and 8:00. Didn't. Made new appointment for today. Ditto. They are the absolute worst. Upon reading some of the other complaints here, I have all of the same ones. No guide after 9:30 at night. Why? Cannot stream anything to my Kindle at night. Says my internet connection is too slow. After they recently changed their channel line-up, my remotes no longer work properly and I cannot re-program them - following their explicit instructions. And, they have just raised my bill by $15.00! That is what I call adding insult to injury. Where is the FCC in all of this? Where do we turn?

I don't like writing long reviews so here's my condensed version: Verizon is slightly more expensive... PAY THE MONEY. Optimum is the worst service I've ever dealt with. On hold for over an hour. On chat hold for 45 minutes. We did this because it was cheaper... It's not worth the headache. Use Verizon. I can't recommend them enough.

I had recently just had enough of this company, they have pushed my kindness to its limit. 4 Months ago I had given birth to my son, and in turn was out of work for 2 MONTHS. I was not able to make any payments yet I was doing my best to play catch up. Giving what I could to keep the bill low and support my child as well. Until one day they disconnected my cable! Telling me that I needed to pay a certain balance in order to get it back, however I still had not received any money to pay anything. So I repeatedly told them my situation and nothing could be DONE.

I am a Cablevision/Optimum online customer from 2007. I signed up for competitor's TV & Phone service when Optimum sent a notice on service charge increase. I decided to bundle back the 3-services after receiving a promo price for returning customers. Given that I still have 12-mos contract with their competitor, it was verbally promised to pay/buy-off the "EARLY TERMINATION of $20/mos up to $240 payment", just to be surprised to receive $150 rebate check!

I recently had a service call where Optimum technician changed the router and completely changed the whole setup. Not only is the new service slower and shuts down 10 - 15 times a day (everything freezes, cable tv, phone and internet), but none of my old extenders can connect to the new "compatible" router. So, I went to Best Buy and bought a complete new, state-of-the-art super-duper extender for $180. And guess what? It couldn't connect to the new router. The whole point of this exercise was to IMPROVE my services, not make it worse. In a meantime, Cablevision didn't forget to send me a bill with 20% increased amount due for their exceptional service and lineup. When I called to complain, Optimum's wonderful customer service suggested I buy my own router at another $200. Why am I paying so much to Cablevision? Not worth it...

I just don't understand why do I have to pay for channels or any channel that's not in English!! I'm paying for them but can't enjoy them. PLS help, money down the toilet.

I became an Optimum customer in Oct 2014. Since then it has been nothing but headaches. To start the installation was a complete nightmare. I specifically asked that they avoid putting holes in the new house I had just purchased. Well, they drilled a hole through my WOOD walls (permanent and not easy or cheap to fix) BEFORE looking through the window, right above the area they were drilling, to see if it was a clear area which they could drill. Turns out, the area was not clear. It went directly into the roof. The installation guy realized this after he made a hole through the wall and then proceeded to move his things 5 feet down, where there was no roof, to now drill another hole in my wall.

I am an IO business and home customer. I had moved my business to a new location and was told by IO that I had to return my equipment. They scheduled me for Wed. I called them Monday before the appointment to find out the window which was between 10 am and 8 pm. I informed them that I would need 30 minutes to get to the old location so I would need a phone call ahead. They told me that a tech would call me ahead of time. Well Wed comes and at 9:12 am I receive the phone call from the tech stating that he is at the old location. I told him that I was expecting between 10 am to 8 pm and that I wasn't ready to see him between 9:12 and 10. I was told that I should call back customer service to reschedule. I then get a phone call at 9:30 am asking to verify that I couldn't meet the tech. At that point I was stating that my appointment was from 10 am to 8 pm and I expect to see a tech at that time.

I have been a subscriber to Cablevision/optimum for more than 10 years. My current package is expiring on 06/07/15. Because of budget constraints & as a retiree I agreed to take a package lower on my TV subscription. That means that I would be losing several channels and with the Triple play, I would be paying 15$ more/mo. Since I had paid my dues until June 7, I asked that the NEW package to which I had agreed to be effective June 7. The rep was not in agreement and that she stated that the package promotion that I chose might not be offered on June 7 when I call back.

Had my service installed on 5/6/2015. Signed up a promotion offering a free digital antenna valued at 69.99 with internet subscription. I was told I would received the antenna within 3 days. Never got it. Then I was told within 2 weeks. Never got it. I've called them 5 times and still no antenna. I have no TV service because promised item was never received.

They are so quick to take your money and then disconnect you for a misapplied payment. A multimillion dollar company and misapplied my payment which was quickly taken out of my account. I have to repay the same amount or have my service disconnected for 5 business days while they research. SHAME ON THEM! Horrible people and I hope karma bites them in the **!!! I can't email them a couple of my bank statements because none of them have emails!!! BS!!! They just give you the brush off so now I have to go into a walk-in center with a copy of my statement in order to get a credit back! This company really is the pits! I have three kids and don't need to be dragging them all over the place!

I stupidly list my awesome service which included a free DVR for life with Verizon Fios. I accepted all the hype how optimum was all so upgraded and better than ever... which is a total lie!! Since the first day of service I've had live tv as well as shows off the DVR freeze on me.. I've had technicians come several times and when I thought all was fixed it started after a week again and more than before. I had that first months bill waived but I doubt they will do it again and I'm so mad coz I'm still waiting for them to pay for the contract I broke with Verizon as well... The best and only thing they have going for them is the recording 12 different Ch at once. But when it's so annoying to watch tv.. having to reboot the box several times a day you forget about the only good thing they have going on.

I spoke to optimum about a package deal with all channels. When I went to see my television station it had none of what was offered. When I called they want to raise the price.

I leased a new apartment and moved in on January 2015. Before moving I shopped around for what best cable company would suit me for my new home. I signed up with Optimum before moving in on December 2014. I even paid ahead the first month bills and installation fee (which was not required to pay in advance but I did). As of today, April 11, 2015 I still have no services for cable or tv in my new apt. Every time I call them they give me different excuses and different information. This is a joke to them. They truly don't care that I've waited more than a 1/4 of the year for their services to be installed. Every time I call they say they will call back with more detailed information in 24 to 48 hours. Guess what? They never call back. And when I call back I have to explain what's going on to them, instead of them explaining me anything. That's it I'm done. Worse cable experience ever.

I recently had a baby and am a single mother. While Verizon offered me, a new customer, an extension for payment on a bill because I was severely sick, Optimum does not take into consideration a maternity leave. I am a single mother and had been on maternity leave and finances very low and they refused to grant me an extension twice. If there was another company in my area I would switch right out. This is not fair and this practice should be illegal!

I call to get a better offer on my cable plan or a new promotion so I can continue paying the same amount and they told me that only new customers can get the promotion and the thing they can do for me is lower my cable plan. I feel they only give promotion to draw people in and they don't really help the customers they already have. All I heard from them was I can't and as a customer who pays her bills on time I feel they could have done better and work with me. They only about what they can get from the customer.

First off, they are charging everyone a 'sports surcharge'. I have never watched sports and never will. First problem: their 'new' Samsung boxes are GARBAGE. I have had 6 that have broken in the last year. It is obscene. I am disabled and I have to crawl around unplugging the box, plugging it back in just to keep confirming that the boxes just die. Optimum has tried to blame my electricity! I had no problems with their former boxes (Atlanta Scientific). I even had the landlord's electrician come to check it. NO PROBLEM. I have lots of other equipment in the house - much higher quality than that piece of junk - and NO PROBLEMS. They have a monopoly in my area so I can't even change to another company.

I have been an Optimum customer for the past 5 years. I just recently discovered that my business is not listed correctly for customers trying to access us via 411. Customers have actually brought this to my attention in their frustration while trying to reach my store. I have called numerous times trying to resolve the issue and have gotten NO feedback, just a handful of empty promises and aggravation. As a small business owner the loss of sales due to this incorrect listing is significant. To date the issue still has not been resolved.

I try to find the programs that I like and set my DVR to tape them on different days! But it is so confusing to search them and set them up for DVR. And, when you look on demand for a series to watch, all the Episodes are mixed! You can't watch the series from the first episode to the end, because it is all mixed!!

They have the monopoly in our area. We don't have Fios and most of the landlords don't want dishes installed on their roofs, so we're stuck with them. They're putting my bill up $50 every year. I complained recently and they put me down to $125 per month.

I called Cablevision to inquire about my bill for March 2015. When I called, they said I have a balance of $407 when I just paid a $50 balance to keep my services restored the beginning of February 2015. The amount does not add up to the amount that I paid for last month. I feel that Cablevision-Optimum is trying to rip me off and get extra money from me. The account is in my son's father's name but I am the one that pays the bill monthly. Their policy is that they cannot discuss any billing inquiries with me because I am not the account holder. I am very dissatisfied of the service with Cablevision-Optimum... something is not adding up.

Two days in a row, an appointment for a service repair person to come and check my phone/internet/cable that was not working. No show and then they lied about calling and leaving a message. Cancelled plans for it but they never showed.

My father in law has had Optimum for about a year. He received a letter saying his bill would go up to $100. Which is about a 40 dollar increase. He is an SSI recipient and cannot afford to pay that much monthly. I called Optimum and I was told that nothing can be done about it as there are no promotions currently available. How do they expect people who are on a fixed income to afford these ridiculous prices?

My parents told me that they were being billed almost $200.00 for cable, internet and phone (No DVR's or movie channels). Other than the DVR's and the extra channels they had the same coverage I did and the same amount of boxes but my bill was $124.00. We live in the same county, different towns but in their town Verizon can only offer phone services. FIOS is not available yet. When I contacted Optimum on their behalf to ask why their bill was so high, after many many minutes of going in circles the rep finally told me that the difference was that they CHARGE MORE to customers who do not have access to FIOS.

Two days ago I switch from fios and already I can't stand the whole interface and experience with this cable provider. DVR is like ten steps behind fios. Non responding sluggish badly designed. I have to pause in order to go back instead just start watching and from that point on being able to go back, and when I'm behind real time watching show. Then before it's over it jumps right into next show not allowing to finish watching what I've started and there is no way I can't go back unless I hit pause button. Really really annoying!! I can't believe that optimum competing with fios... I'm going back with fios. Verizon rules!!

I’ve had Optimum a few months and I must say not only is their customer service in the pits but their prices will break you. They claim to be number one in TV, phone, and Internet but let me tell you something. When you're robbing your customers, how could you rate yourself so high? Definitely would not recommend them especially if you're on a budget or fixed income. I recently switched to DirecTV and let me tell you, I no longer have chest pains when I receive my TV bill.

I wanted to change my WiFi password and I was told in order to change my password I had to pay for an out of date router. Online I wasn't given an option. And my only choice to change my own password was to pay a fee.

I usually don't write reviews, but after I saw all the bad and mean reviews I felt like I have to say something. Today I joined Optimum and I have no idea why I haven't done it before. I paid Verizon 65 dollars for 5 Mega bite. I repeat 65 dollars a month. Today optimum sent their technician, who was incredibly nice and professional (I think her name was Natasha). She installed the modem very quickly and the internet is very fast. Now I get 15 mega for only 40 dollars a month. Thank you Optimum.

CUSTOMER FOR 5+ years. Problems became acute since June '14. A series of communications on ever developing issues mostly connected with the web portal, internet service, misinformation, inaccurate portrayal of seamless website usage, and series of interrupted services while assisting to rectify the problems. The domain is still a "work in progress" with several key e mail communications lost.

I will not write any introductions and will jump straight to the topic. Optimum does not deserve even 1 star, not even zero stars, their rating should be somewhere in the negative thousands. ABSOLUTELY WORST, I REPEAT, WORST WORST WORST, internet service I have ever dealt with in my entire life. This service gives me depression, it makes me lose all my hopes in the technological development of humanity. I am paying for an internet speed of at least 17 Mbps daily, with no or rare interruptions for maintenance. Out of these 17, I usually get 0.5-1. ONLY ONCE, during all 6 months of using Optimum, I had my speed test at 3 Mbps. Even google does not load. I can't describe my anger with formal English words. Tried calling tech support, got a technician who treated me like I am some kind of fish, he shut down the system, restarted it, check the speed, it was 11 Mbps. 3 minutes after he left I decided to check the speed again since the pages seemed to lag again, and ha, guess what? 0.3 MBPS!! 0.3!!

Due to a termination of service and a move out of state, a past due amount is owed on the closed account and now approximately 5 devices including my mother's smart tv have restrictions on accessing any other "Wifi" networks. OPTIMUM is demanding their payment so they have abruptly interfered with their Optimum messages and blocked us and all devices that ever logged on utilizing the username and password to access Optimum wifi. Optimum literally stops us from getting in our browsers, search engines, emailing, websites, etc. which the devices do not belong to the account owner, my sister. I have asked her to plead with them to take off their horrific scheme restrictions (blackmailing in the business scheme type of way until they get their money in full) because it's not her devices. These devices were accessing Optimum wifi on a very temporary basis. They have no right to lock down devices that is not the account owners.

Terribly slow, unable to streaming video, choppy, cracking sound, dial up internet was probably better. Going back to verizon on my knees!!!!

With TV you get less for your money than with Xfinity and you pay more. With Internet you get slower service and are expected to pay more to get the faster service. Xfinity had faster service for less money. And with the WiFi, if I leave the room where the WiFi is I lose connection. Even if it is in the very next room. Optimum sucks.

They have the worst Customer Service Possible. They have overcharged me on a TV service that I never ordered and refused to give me back any overcharged Credit. I never had a TV service with them since I am a satellite TV Customer since day one, but I was convinced by their salesman to include the TV Service in the internet and Phone since the TV was at 18 USD for Basic Service. Now they increased their prices to 64 USD for the last 2 month, and when I called to go back to basic Service they refuse to give me back my credit and they gave me a courtesy credit for 30 USD.

I thought that I would be overjoyed having Optimum (Cablevision) when recently moving to a new neighborhood. However, I have been proven wrong. This company has the worst customer service and technical support.

Optimum discontinued my Family Plan and gave me what they thought was a similar plan. My $58.95 plan went to $74.95 Optimum preferred + HBO and HBO on-demand which totaled $94.95. They never corresponded with me on my choice. They should have switched me to their silver plan at $83.95/mo and I would not only get HBO, HBO on-demand but other premium channels like Showtime, etc... I was paying more money for less channels and wasn't ever consulted on how I want to spend my money. After an hour on the phone with customer service (Ken) and then another half hour with a customer service supervisor (Eric), I received an "I understand, but there is nothing I can do for you. Would you like me to switch you to Silver now?" After 20 years as a loyal customer, you have got to be kidding me.

We had our house on the market to rent. A possible tenant (a lease was never signed) called Optimum, told them they were moving into our home on a certain date. BINGO...our account of 20 plus years was cancelled... no verification from us whatsoever.. anyone can call Optimum and say they are moving into an address and that is all it takes to have service interrupted. Optimum told me that indeed that is the policy and the only excuse offered is that "It is sales driven"...Unbelievable!!

Optimum Internet service in Coram NY - The price for existing customer after 1 year is 150% more than new customer.

I moved from NY to NJ a month ago. I have order Optimun triple play and explain when I first called the importance for me to have my internet running 24/7 as I work from home. I was told not to worry and they have the best internet service. Ever since, it's been a hassle. Internet goes and comes and forget about my TV. It will take up to 5 min to load the on demand button. When called to complain about the situation, they promise it was taken care of and I should be now okay... Well, after losing 2 days of work and fighting with them finally I got a new router only after they cancel my first appointment because the technician was stuck in another house. I had explain to them I was 32 weeks pregnant and needed them to make me the first appointment since I had a Dr. appointment.

I decided to write this review after several phone calls with customer service, which has resulted in complete dissatisfaction due to the lack of service provided. The service offered is not impressive and the bare minimum compared to their competitor. The lack of professionalism is why I am cancelling my service. I called the company on numerous occasions and every time I was not only aggravated, but annoyed and disgusted. Upon reviewing my bill I realized there was unjustified increases and when speaking to customer service the answer was, "that is the way it is here". I decided to cancel the service and their answer was sure and agreed that I proceed with a legal action if I want. Today I called in for hopefully the last time as my bill had a new charge and an increase after 8 months. After having the call escalated, I finally spoke to someone who acknowledged that it was their mistake. They would not refund the money they charged for the past three months, stating it was my responsibility to review the bill monthly and it was my mistake that I did not check.

I have never ran into a single issue using this service and I would recommend it to anyone in seconds. I have been provided with amazing internet speed and a great TV and phone service for an even better price. I always feel secure with optimum because I seem to never have to worry about any sudden and negative changes, everything is usually standard and good.

I recently moved into my home, and wanted to activate TV and internet services. I contacted Optimum over the phone regarding purchasing both. They claimed that the "best deal" was the Triple Play. After telling them that I am not interested in a phone service of any kind, I opted to sign up for internet only. A few days later I had a representative from the company call me and offer an internet & TV package only (which the day prior they did not have... for a sum of $74.99 a month - I declined). About a week later I started getting ads in the mail and phone calls from the company to my cell phone offering the Triple Play for $84.99 a month, to which I declined.

FIOS recently arrived in my neighborhood and I was tempted to go with them but as I had been an Optimum customer for many years, decided to stick with them and go for their triple play. I have had nothing but problems since. After receiving a bill for $300, I was told that it was for installation (of what I am not sure as I was already a customer), telephone (kept existing number) and partial month (although I had already paid for the entire month). The real problem is that I have to reboot my router every single day to access the internet. This is a real pain. When I contacted them about it, they said to call my router company. Never had this problem before with my router. I am not happy and they don't seem to care.

Moved here September 2013. Got Cablevision's Optimum Preferred Package. Bill comes to $110.00/month give or take (including HBO but NOT HBO On Demand... God forbid. Never seen such a thing, but ok. The issue is that the transmission of the audio and picture are off. It's like watching a dubbed over foreign movie every single day! I have to reset the box every day. EVERY DAY. I started complaining soon after noticing the issue. The operator told me the trick to resetting the box so I can do it myself without having to call in daily. So I've been doing that FOR MONTHS. Eventually I said listen... I shouldn't have to do this every day. This is absurd. I shouldn't even have to do it once a week, let alone every day.

The new DVR box is horrible! If you are watching live TV, you can't rewind. Only if you pause, then it can go back to the moment you pause. But when the show is over on the real time, you miss the end because it goes to live TV!! I hate it!! I want to watch TV on MY TIME! That's why I'm paying for DVR boxes. And when you are watching a recorded show, the rewind and forward function is horrible! It skips 5 by 5 minutes almost and it doesn't stop at the time you want! I want the old box back!

I was subscribed to Optimum's World Call service which provided me with 250 minutes of international calling to anywhere in the world for $19.99 per month. In March I saw an ad by Optimum where they were offering international calling for two cents ($0.02) per minute. After calculating how much 250 minutes at $0.02 per minute would cost me and realizing that it would save me some money over the monthly rate of $19.99, I called Optimum and switched my international service to the $0.02 per minute service. At that time the rep I spoke with informed me that since I was in the middle of the billing cycle for international calling I had to wait until the end of the billing cycle to switch to the new service.

Last week, my wireless router stopped working. Optimum came and replaced it with a Sagemcom router and the internet is now intermittent. YouTube keeps stopping, my wireless printer doesn't hold the router and the service is less throughout the house. Optimum answer is to reset the router and why should I have to do that several times a day.

After a year with Optimum, my price went up by over $30/month. After spending over half hour with the customer service, they said that I'm pretty much beat and the only way to lower my price would be to give up the channels. The rep even said that I don't watch the TV channels anyways so why should I care if I have them. I was with Comcast before but where I moved, Comcast was not available so I got stuck with Optimum. So not enough that the On Demand sucks and the internet is slow; now they are shaking me down for more money. After talking with the representative and supervisor who didn't care about keeping me as a customer, I'm looking for new service providers.

They never tell you the truth about the bill. All the time, they are right and I'm wrong. It's so sad its not other service I can get at my place. Just disgusted at Optimum. All the time is less of the good service and bigger bill. I just pay $112 for the first month and then 3 days later, I receive another bill $44. I just have a TV and internet. Internet is so low speed I have so last channels and they promise more. I never can win with them and you do not ever try. But if you have other option just do not get and Optimum is bad, bad and bad. It's only thing I can say.

When Optimum (should really be called "Last Resort") finally goes out of business, I am throwing the biggest party the planet has ever seen. I just spent an hour on the phone listening to how my current deal has to go up $14 per month because of an error they made, and that I am "lucky" not to have been billed retroactively. Trying to explain how this was just wrong on all levels was like talking to a brick wall. No honest business makes an agreement with someone, then changes the terms midway through, then tells you that you are "lucky" that you weren't billed ADDITIONALLY for THEIR mistake! I swear, the only thing keeping Optimum in business is that FiOs isn't available in a lot of apartments. Once their monopolistic stranglehold is broken, I can't see how Optimum can stay afloat.

It amazes me that in 2014 a cable service can be so poor and inconsistent. Many cable channels remain pixelated after lines being changed and boxes being changed. The guide is slow and doesn't react within 2 seconds to any button you hit. On demand freezes even on movies you pay for, the free on demand is pixelated most of the time. The guide consistently has no data every night at 11 pm. If you have optimum you still need the tv listings in the newspaper. It's now Sunday afternoon and the guide isn't working. The picture is not near the quality of the picture Verizon has. Dvrs have minimal memory. This is my favorite...when the NY rangers were in the playoffs, btw a team Cablevision owns, the channel their games were on was only offered in the next package up, yet there were games on cable channels in the package I had for west coast teams. So I had to upgrade to watch the ranger games, the team they own, in their own market, yet could watch a San Jose Shark game without upgrading. All in all just a pitiful product and service.

Optimum has consistently given me nothing but headaches. It's as if they don't hear a word that you are saying. Over and over again, I repeat myself, and they just transfer me to someone else. The account is in my husband's name and EVERY time we call, he has said to add me to the account as an authorized user/account holder. We have done this more than 10 times, and still, every time that I call, they say that they cannot help me. Beyond frustrating. I am canceling our service today.

They came on time. At times that's good enough.

I went over other reviewers complaints about this company. A majority of them were about the huge bills they're getting, vs. what was quoted. I know Optimum's game. It's the same one Sprint plays, and it's an old one. You are never actually paying for the month that you owe; rather, the mysterious "past due" balances. Optimum will say they give a "courtesy" 60 days past due, but if there is always a "past due" balance, it's not; technically, it's 30 days. The next day, you're REALLY 60 days past due, not 30.

Triple Play is costing me $200 a month; 15 mbps internet, value pkg TV on 2 sets and phone. Who pays that?! I live in a complex and can't have a dish! This company is greedy and provides subpar service!!

I changed service to Optimum from Verizon. On the very first day they arrived to my house, it was always a problem. The technician was crude in handing my own equipment that were near the cable boxes. He did not hand me 'The Optimum Guide' handbook only to find out the it was under the papers he shuffled while working on the router. The handbook got buried! I had to use the pink receipt from Cablevision for service number. He did not set up my TV at all and shoved away my son's games. He was slamming his tools a lot. He lied to his boss that there were trees covering the cable box on the street, even though it was clear and open. No obstructions until you get to two house down and the trees are even across the street of the house.

We started with Optimum in October with triple play and just now found out we didn't even have the phone service, according to them we called in November to have the phone line taken off, which I didn't even know was possible with triple play so we have been paying for three months with no phone line. And we were told we were credited but it doesn't show in any of our bills. They didn't even give us anything for the inconvenience just basically ** us in the ** and take our money so we're stuck with this service till our contract is over. Do not join Optimum online, they don't care about the customers.

I switched from direct tv because I needed wifi. I had been used to using a fast forwarding function which would stop automatically (depending on how many times you pressed the key) so you do not have to monitor it. This is necessary if you eat, knit, etc. while watching tv. Optimum lacks this option. Also, the onscreen guide is unusable-- the whole screen goes black while you wait for it to load, and then you only see a few channels at a time. They recently shrunk the guide in the app as well. After several calls and pleas I am switching to fios.

I made the worse mistake of changing from Verizon to Optimum. I moved and decided to try a new service provider. I was told by the rep I signed with that my bill would be 161.00 the first month because of equipment and one time activation fee's but after it would go down. So I paid in advance. The first 3 weeks was not good with the net. (Now let me mention... that 80% of my work is done from home, which I explained to Optimum numerous times.) The service was so slow that I couldn't even advance to the next page of any links I clicked on and when I called the rep, he tried to check my internet speed and couldn't even get me to the site to check it because of the lack of download speed. So a Tech... we'll call him Tech #1... was dispatched and claimed to fix the line. Problem fixed... right? Wrong! Slow net still, so Tech number # 2 was dispatched.

I got their triple play package in January 2012 for $86.95 + tax per month. I asked what would happen after the promotion ended. They said “Don't worry. There are always new promotions that you can get at the time it ends.” Well that is certainly a lie. They now want to raise my rates for the same package to $161.75 + tax. Almost double. I've have always paid my bill on time and it seems all they want to do is take advantage of their good customers. BUYER BEWARE.