Optimum Reviews

I was a customer for 20 years, but have now moved out of the area and Optimum does not service my new area. I called in February to cancel the tv service, instead they kept partial tv service bit disconnected my internet. I tried to call on March 31 to cancel all services, the customer retention department was not open. I called back on April 1 to cancel and they very rudely, because I was not transferring the service and did not want to keep the service until my house was sold and the new owners could get a great offer from them, told me they could not cancel until April 30. This is how they treat their loyal customers. So I am now having to pay for service that is no longer connected in my house! Pretty poor customer service....so beware of when you cancel your service.

They have the most unfriendly automated system - there is no way to talk to a rep. Just try to get someone to get help with remote. HORRIBLE - they just do not want you to call them - just take the ** they dish out!!!

Optimum charges an 80 fee for their technicians to come out and solve a problem, aren’t we paying enough already? It’s supposed to work isn’t it? Why am I paying a service fee? There’s already a monopoly.

I had a 2-5 pm window. The technician didn't show up at all. I called multiple times and I kept on getting the runaround. They wasted 6 hours of my time. I am COMPLETELY DISGUSTED! The tech himself actually called me around 6 pm and said, "Do you still want the cable?" I said, "Ummm yes..." He then stated that he would come but it would be another hour to hour and a half. It is now 8 pm and still nothing. I just wanted to let everyone know to read all the other reviews that people left before considering saving a few $. Don't risk it. I have never had to write a review like this one before. Think really hard before you switch and again read all the other reviews.

Optimum is the worst cable company you can imagine. I had their service for 8 years. I was going away for few months so I asked them if they can put me on seasonal and what will be the charge? They coated $28.80, but when I came after few months and asked them to reinstall the service they charged me $124.50 for seasonal and increased the price by for the regular service. I had their silver package which was costing me 268.36 and they increased it to $275 per month. Since I am a senior citizen, it is hard for me to afford this much so I asked them what is the next package I can take which is cheaper. They put me on the hold for half an hour and finally they said we will call you back in 15 minutes.

This company is a multi billion-dollar company and customer support named Brany cannot supply me the consumer with an appropriate number or address of a higher up who could help with my continued problems of billing. I received a $14.99 promotion for Internet in the mail, I called and order the Internet, in which the man on the phone told me I had to pay $51.98 for installation fee and the first $14.99, I asked about taxes and fees, because I know the rate will be different and I may not be able to afford if the price is too high. The man offered me the senior promo too. I get my first bill and there is no proof on the bill that I paid the $51.98. I call Optimum and they tell me they took my money to close out an old bill of $371.57 in 1993 or something. I did not receive any written paper about this, customer service told me this. I asked for something in writing about this. Have not received anything yet.

Let me start by saying that I have never written a complaint about any company. My recent experiences with Optimum Altice have prompted me to do this. My Verizon bill had reached $330 mo. so I figured it was time for a change. Optimum offered me he same service, internet and amount of boxes for $190. How could I pass that up? They said it won't change for 2 years. But... try to get that in writing!

I placed a call to customer service at 8:28 p.m. on 3/26/19. After a 15 minute hold I spoke to a rep named Atiana who could not help me at all. I asked five different times to be transferred to a supervisor or manager. Was then placed on another 10 minute hold only for Atiana to come back to tell me she could not get a hold of anyone. She proceeded to tell me that after being on the phone 35 minutes that she has a two minute time limit then she would have to schedule a callback.

I switched from Verizon to Optimum because we wanted to try the new Altice system. The first two appointments never happened because the technicians did not show up. One lied and said he came, the other got canceled because the tech allegedly got into an accident. The 3rd, the technician took 8 hours to switch from Verizon to Optimum. When all said and done, he had connected the old Samsung boxes. When I asked what happened to Altice, he said the system was down and he could not connect and that someone would have to come another day to switch over.

I tried to move my business phone to my home phone. I spoke to three different customer service reps and still don’t have this fixed. First, it took over 30 minutes each time to get through, and I had to keep repeating the same information. Each of the three of them were not just rude but overtly hostile and my issue isn’t resolved. I requested a callback from a supervisor twice. That never happened. I submitted my concerns in writing. I finally received a voice mail follow-up. When I called back at the number that was left, they couldn’t find my account. Today I asked for a supervisor and was told that each of them has 5 hours of calls to make in response to complaints.

Optimum changed billing date and now saying I'm due for disconnection. I paid them on 3/04/2019. Now they're saying the new billing to 3/15-4/15 and they do not make arrangements to with anyone. Not even for a lousy 4 days. I can't see how this is fair. Soon Optimum you will not longer be King in my town.

This company will give you the runaround, refuse to fix mistakes they've made and you'll spend hours on the phone trying to reach someone, they will transfer you, hang up on you and refuse to do anything to help. I put my account on seasonal disconnect every winter. This year I called in December to put on seasonal disconnect, and they continued to bill me. When I discovered this and called in February they said they had no record of me requesting the disconnect. They have record I called on Dec 7th, but no record that I requested seasonal disconnect (that is the only reason I was calling!). After refusing to help me, and speaking to multiple people, one finally said a "manager" would review the recording of the call and call me back. That was 5 days ago. I've heard nothing.

Altice is Awful. Out of all the services for a week without a reason behind why. Neighbors all migrated to another service because getting it fixed took forever. Nothing but issues since we signed up and even the techs have problems. Customer Service is useless!

I got Altice One March 2018. Had techs come many times and even told it's horrible. They can’t keep up with complaints and I should go back to a standard box or Fios. I had changed the box 3 times in a year and 6 remotes as well. 3 remotes in one week. Customer services lies. There will be a update that will fix the glitches and the issue with remote not pairing for Bluetooth speaker to speak to the box. Every day to every other day for a year and a month have to reboot the box. WiFi sucks. I open my laptop. Says the laptop's not connected. Have to wait minutes for it find my WiFi connection.

I’ve been a paying customer to Cablevision or now Optimum- Altice for about 30 years. Tv, internet and phone. This past December some stations were not coming in, MSG in particular, so I could not watch the Rangers. First I was told to bring in one of the two boxes I rent because they thought that was the problem. Didn’t work. Then I made an appointment for them to visit my home. They failed to make the appointment.

HORRIBLE CUSTOMER SERVICE and cancellation "process". I called Optimum customer service on 12/07/18 to cancel services due to not living in that location. CS is unprofessional and cannot solve issues. I specified that I do not need more services. I specified that I don't live in that place for 4 months. Then I called on 12/22/18 to make sure it is canceled. They received my request and advised me to return the equipment. They also updated my new address. Then I received a bill for January and for February in spite of me calling them multiple times in January and February explaining that due to my husband disability I was unable to return equipment so soon. They kept telling me that I got charged for the equipment. I argued that they bill me for the services I requested to cancel and not for the equipment. Customer service is horrible.

This company is terrible when it comes to customer service. I've had their service for 2 days and already I have having issues. Their email is inaccessible from my home. No router plugged in just my laptop with no firewall. The website is inaccessible and the email client fails when trying to email. Works perfectly from their wifi hotspots and other peoples houses so its obviously an issue in my area. Their staff is not only rude but forceful with their tone telling me they're not going to do anything about it. Even said they would charge me $85 for someone to come and they wouldnt be able to fix it anyway.

Updated on 04/12/2019: This company's billing system is so messed up and makes customers pay late fees even if it is Optimum’s mistake! On our last bill (payment due date of 3/22/2019), they charged us for TV service that we did not have (see my review dated 3/15/2019 and Optimum's response on 3/18/2019). On my call with Optimum on 3/14/2019, they told me they adjusted the bill and told me to pay the adjusted (lower) amount. They said the adjusted billing may not show on customer’s online account view but their system they work in shows the corrected amount.

We have been having channel outages for the last 2-3 months - Error 23 and channels just not coming. How many time can you unplug and call them. Finally I asked for a service person to check equipment - 1st person checking inside boxes said "low signal" they have to check outside. Then 2 other people come to check wires near the house - said problem is bigger. I'm already thinking if this is a problem at main control box, this is a BIG problem that the company must have know about, and many households must be affected by these outages. We are just waiting for the day that none of the channels load up-out our "low" signal just goes out altogether. Very frustrated with this company!!!

Internet service down too often with no permanent solutions. I had a tech In home service done days before the Super Bowl because of the internet being down. The tech arrived and changed a splitter and said that the problem was corrected. Shortly after he left not only did the internet go down again but the TV and phone service went down as well. Customer service tried to help but nothing worked.

I called Optimum on 02/22 because of an increase in my bill and ended up telling them that I wanted to leave (then I called Verizon). Then on 02/25, Optimum called my home and spoke to my mother (I wasn't home) to confirm cancellation and Verizon came to install on 02/26. I received another bill on 03/07 detailing that I have to pay through 04/07 (the next billing cycle). I went to drop off the boxes and asked about the final bill on 03/08. The representative wrote the office number on the receipt and told me to call them to explain the situation.

Optimum changed their payment due by date so instead of it being before the next billing cycle it's by due date or late fee. I have been sending my payment via bank for the last five years at my current apartment. I never knew the bank two weeks to get them my payment until I saw a 10.00 late fee and I called. I said I have the payment going out well before the due date but for some reason my banks takes so long that it now crosses over to what's acceptable as late. So they gave me the 10.00. Curiosity credit. What a joke.

Optimum is the worst internet service provider that I had ever experienced. The internet is so fluctuates that they tell you on your face "It's cable company. We can't guarantee the speed at all times". My bad in my area there is no other service providers and I have to go with them by force. They charge you for stupid reasons and the customer care never provides you the service you need. Service engg are the worst. They waste lot of time and always say that they can't do the service and would like to leave the home with out even fixing the issue. Have to follow up multiple times to get the service that you are paying money for. FIOS is the best which I am missing a lot.

Optimum new hidden increase is the elusive "network enhancement fee". Stealthfully hidden in the labyrinth of your online bill. Apparently no way to remove it or exclude it and these scumbags know they have you by the ** and just keep tacking on $10 a month late fee, always PRE-BILLING you for the next month, which makes it utterly confusing on purpose and now this. We want to drop them like a hot potato. They are the scum of the earth.

Wifi is the worst cable company, but of course it's the only service for my area. Good way to force people to use such a horrible service. The internet is slow, goes in and out all the time. I can barely download pictures while connected to wifi, and it's not even like I have a lot of devices connected to my wifi which is the sad part. Please be aware of this horrible service, and if anyone wants to boycott them somehow, please contact me!

Updated on 03/19/2019: This a continuation of my original complaint. I replied privately: "I don't like artificial intelligence. 2 technicians arrived this morning. Said it was the coaxial cable on the roof. Said it is fixed. I still want a refund for outages. I kept a running log after 10 days/calls & being told you don't see any outage. I even took pix of screen & modem with lights out. Please advise refund. Thank you." In addition, the repairmen left the old cables, equipment. I can't put this in my regular garbage. I want them to pick it up. I still have not heard one word from Optimum. It has been a week. I received my new bill. It has not been adjusted. If I do not receive a reply within 48 hours, I am removing my bill from automatic payment & am going to remit half. I still have voice outages - have to keep Closed Captioned on. Certain channels still go out. I think I am going to have to look for another carrier.

I have cables hanging from my ceiling. Unsightly splinters handing from my ceiling. 2 guys were here and each was worse than the other. The cable could have been hidden but the chubby guy was too lazy. The 2nd guy was more of a newbie who made the job worse and said that’s the best he could do. Duh! Can you imagine a plastic surgeon who puts your nose by your ear and tells you that’s the best he could do. What the hell are you guys at Optimum doing? No sub-contractors. I WANT GUYS THAT WORK AT OPTIMUM. NOT A FLUNKY SUB-CONTRACTOR. You have 1 more shot!

Optimum is the worst company ever. Period. I’ve been a loyal customer for a while, moved and continued to be a customer. There was no other company with access in my building so I had no choice but to have Optimum. First of all, the customer service is horrible! I started to have problems with the internet speed at a specific time at nighttime, making calls several times to CS, resetting your wifi on their end then work for a couple of weeks and go back to the same problem. One time they told me to go to an Optimum Store and to change my equipment because it was old. Got there and after waiting in line finally got to the window and the lady said they don’t have more equipment and once she double check in the computer she said I don’t need to update my equipment that they were fine (yes, a big wasted of my time).

Returned all the equipment for Optimum Feb 22, 2019 but I still received a bill for 03/01-03/31 for $240.68. I did a live chat with a rep and he tells me the "charges is not for the equipment. It's for the service". Meanwhile the bill says another charge for a late fee of $10 (I cut cable), $16.95 for Dvr (I don't have), $22 for 2 cable boxes (I don't have), and $10 modem fees (no modem). If that doesn't say they're charging for equipment Idk what to tell you. I even received a phone call from optimum about paying my balance and I said I was paying the whole bill soon. I asked what was the balance and she said $521.37 and I said, "WHAT my balance should be $511.37 for two months". Where that extra $10 come from? She says Idk but the bill will be due by 3/2 sat.

I have been using Optimum services for a long time and the only reason is that there is no other option. I have a very basic cable and the internet and I am paying $138. the fees and charges keep piling up without notices. In May 2017 I opted for the very basic TV and the internet and I was paying $92 and now after less than 2 years in March 2019 the bill has crept up to $138. Any new customers, just be careful. I do not recommend Optimum to anyone.

I have never felt so disappointed and disgusted by a company as I am of Optimum right now, I’ve been an Optimum customer since 2010. Usually when I have to move my service, for the most part it goes without a glitch. However now, I don’t know what is going on. I’ve been on the phone with Optimum sales/customer service since Thursday. I’ve call everyday and stayed on the phone for over half an hour, just to be lied to and deceived, no one follows through with what they said, and no one helped. I’m going elsewhere.

Never deal with them. First it takes forever to even talk to a rep if your bill is behind, the system will not allow you to unless you make a payment. They are billing me for a service I asked them to downgrade. And set up an appointment for a service upgrade I never scheduled.

Optimum by Altice is my ISP and beginning with my February 2019 bill they charged me $2.50 over and above my regular monthly internet charges. I called them and one of their customer reps said it's a fee to cover the costs of building out their fiber optic network. I've seen their trucks in the neighborhood working on that but I do not have a fiber optic connection to my residence. Optimum refused to remove the charges from my bill so I've filed a complaint with NYS Department of Public Services. All Optimum Broadband customers in NY should do the same. Not only do they rip us off for monthly internet charges that are way too high but now they want us to pay for their capital projects. I never signed up for that. And neither did you!!!

I got Xfinity from Comcast for at least 10 years before I move to an area where my only choice was Optimum. Some Initial comparisons: Xfinity: Able to watch TV and recordings on a tablet anywhere. Optimum: You can just watch TV on a table in your home (oh yes that's also where I have my TV and don't need a tablet). Xfinity: You can watch TV and recordings on your desktop and schedule or change recordings. Optimum: nope nothing works because a desktop has an external display.

I switched from Verizon wifi to Optimum recently... WORST DECISION EVER. Once we got the Optimum router installed, the wifi speed was great but the wifi fails to stay running. There hasn't been a single day without the internet going out MULTIPLE times. My family has called, and had technicians from Optimum come to our house and try to fix the problem but they clearly don't know what they are doing. They came twice and said that they have fixed the problem. But an hour after they left the wifi goes out once again.

My 2 year contract with Optimum ended in September 2018 and prices immediately increased. I called in October after I got the revised/increased bill to ask for the charges to remain the same otherwise I would cancel service. They would not meet the old price which was approximately $15 a month difference. I called promptly as indicated by the representative to end billing service on Nov 1 so I would not have to pay part of the next month cycle. They repeatedly called to solicit me at work. I was not interested in remaining a customer nor will I ever be one again. Then I received another bill in January and called immediately. I spoke with a representative on Jan 15/2019 who assured me there was a mistake and I owe nothing.

I signed up for the $19.99 internet for one year. It was supposed to change to $24.99 after the first year. After the first year I was billed for $29.99. After much complaining they checked the recording of the original conversation and verified I was right. They gave me $60.00 credit and started charging $29.99 a month. I just received a new bill where they started charging an extra $2.50 for "Network Enhancement fee ". There has BEEN NO NETWORK ENHANCEMENT. The last time I called tech support was because my 5 Mbps upload speed was 2.3 Mbps. Today I called billing and the girl agent said, "I will transfer you to tech support." That was over two hours ago. They have no intention of helping me today. Very poor service from an agent in a distant country.

I have been using Optimum for several years. Beginning Feb 2019 my bill went up from $39.99 to $42.49 for service optimization and upgrades. I called Optimum and asked for removing this charges from my bill as I did not agree to them. They transferred me 3 times with no result. I asked to talk to a manager and was transferred to a supervisor Ewin at billing department who could not help me either. I filed 3 complaints for being put on extensive hold without a proper excuse, not letting me to talk to a manager, and for abusing my right as a customer to remove the fee from my account. I was advised by a supervisor that my call will be returned by one of his 3 managers (Clarissa, Guroa and Hose) same day. None of them have returned my call at all.

Updated on 02/27/2019: This is a follow up to my post on 02/25/2019 regarding my cable company and the frustration behind canceling phone and TV service. As a loyal customer for decades I still wish to continue with their internet service. As technology in the cell phone industry has grown by leaps and bounds the home phone has pretty much become extinct for many people. Why pay for a landline phone when it sits on your nightstand collecting dust?

We have be a customer for years. Our internet and phone went out. We called and they could not come for over a week. The tech came, changed the box, spent his time talking to his girlfriend on the phone during the whole visit. The system worked for one day and not only did the internet and phone go out, I lost 2 of my TVs. Another tech was sent 3 days later. He came in and advised their connection needs to be changed which he did. Not only did they not want to give me a refund for the week and half without service, they charged for me for the service contract. Every time I called a supervisor was never available and when they were supposed to call back they never did. This company needs to be held responsible for their service.

We've had Optimum for several years. The service in the last two years has been slow and has had several outages. Tech came to the house and changed a splitter that we both knew and discussed was not the problem. He told me that it was the distribution box on the pole and it needs to be replaced. A ticket went in for the work and the promise date of the work was the next week. When I saw that it wasn't done, customer service (a very frustrating experience on its own) explained that they are very busy and they will get to it soon. 8 months later, I am switching to FIOS.

Calling "Optimum customer service poor" will not do justice to my experience. I will call it terrible and full of **. A first line customer care representative not giving a good service is kind of getting normal with many companies but a supervisor or a manager of a company treating its customers like nothing is a sign of extreme poor management in my opinion.

I have connectivity issues every single day. When I need the internet the most... Is when they happen to have an outage in my area. I've call customer service several times and is always the same excuse. Now their prices are increasing. I'm not having this crap service no more.

My monthly fee is being increased frequently with no notification/explanation. I called Customer Service, billing, to inquire about this. The rep spoke heavily accented English (why is he responding to customers who state they speak English?!) and was otherwise useless, even rude. Responsible mgmt. would make some attempt to monitor the negative reviews posted here and implement some improvements, but with so many voicing the same complaints - poor internet service and abysmal customer service - that's obviously not happening. Suggest Googling "class-action lawsuits against Optimum" if you're fed up with these thieves and want some recourse.

I was offered free Netflix with my package; never received it and was told that "the promotion is no longer available", so basically, tough crap. Same intro offer also offered a gift card which has not materialized yet. Same offer included reimbursement of termination fee from old carrier. I have just learned that this process takes 8 weeks and no one is able to confirm whether they received the e-mail or not because it's in the "back office." When I asked if the back office was on Mars... No response.

Is there a zero star rating or negative star rating? If yes this company deserves it. I received my monthly statement and realized I was overbilled by $185.00. I called to enquire about the overbilling and realized my internet speeds were painfully slow. When I got a tech on the phone we did a test and the speeds were 75 mbs for download and 35 for upload. I am paying for 200mbs.

Optimum started adding another so called "Service Enhancement Fee" of $2.50/month on Feb. 2019 to all of their internet customers even this "service" is not available yet to the customers. Is this charge legal?

Apparently I am paying more for my service than you charge for other people. I pay over 230 dollars a month for my cable bill. However it is advertised at 160 dollars a month. I think that is a horrible scam to play on your customers.

I'm canceling my service 12 days before billing cycle ends however Optimum is charging for full cycle. After speaking to 6 different people situation not resolved. This is double dipping charging me & new tenants for same timeframe and Optimum will have all my equipment 12 days so there is no way I will be using any services!! Isn't this ILLEGAL! Their answer we have no contracts...so we are forced to pay for services not rendered!!! HELP!

Truth is I tried to deal with Optimum for 3 months now, they sold and told me I was going to get the 400 Mbps package. I'm paying a premium price for a premium service... WRONG!!! I am only paying a premium price for a service that never goes above 200 Mbps!!! They've sent technicians, they've made me reboot time and time over again and I am still getting lackluster basic internet speeds and I am still paying for the 400 Mbps... Oh by the way my cable wire has also been exposed in the street and sidewalk for 3 months now. They never put it in the ground... OPTIMUM IS A JOKE. THEY ADVERTISE A CADILLAC AND WHEN YOU ARRIVE IT'S JUST A YUGO... FALSE ADVERTISING at its BEST!!!

Hi All. My name is Jose, we live in West Islip, NY, every week I have to unplug to reboot system. 5 out of 7 days a week system is malfunctioning, not allowing to record channels suscribed, or system not working at all. You call optimum/Altice support and they insult you. They tech support sucks. Too much technology to be handled by a cheap company... In other hand Verizon, the biggest rippers of all. They tell you that you are going to pay 180. For the service selected, and you finish paying 300. The last but not the worst is DirecTV, extremely nice service but in rainy stormy or snowing days you better sleep or listen radio... no signal is available. The BBB, should control this first two suckers, Cablevision and Verizon. They don't respect the customers. In reference to DirecTV, nothing you can do against climate conditions, unless they provide a proven Internet DirecTV service. By the way, I tried them all. I'm not talking bull... All of them suck

I went with Altice One. Had it for 36 hours. I had to call helpless desk 5 times. My main box kept going into registering mode and had to reset all 5 boxes to get them up and running wich took 30 minutes each time. The Internet is slower than before even though it is the same speed. My main box keeps shutting down and I was told that is how it is designed after 4 hours if you dont touch the remote it will shut down automatically. Really??? There is no plug outlet on the back of the boxes to plug your tv in, and no time display on the minis. Go with another cable company and save yourself some aggravation.

The worst customer service ever!!! On Feb 9th I kept losing my internet service. I was advised by the technical department my router was bad and I either had to wait 5 days for a new one to be mailed to me or go to a local store to exchange it myself. I work from home most of the week and couldn't wait 5 days so I went to exchange the equipment myself. At the store I was advised by upgrading the router to a "smart router". I was assured this should fix all my issues. I returned with my upgraded router which is an additional fee and I still had issues the very next day.

Internet is much slower than advertised despite paying for a higher tier. Called customer service to cancel TV since I only use Netflix and internet now. Wanted to also drop my internet speed to the normal rate since I know Optimum is incapable of delivering a higher speed. I was promised a drop to 70 dollars. 2 months later I'm still paying 170. They just lie to you and get you off the phone. This is a scam company. Switch to Verizon and hit 'em where it hurts.

Bad experience with Optimum from beginning to end. They were very dishonest with their upfront fees leaving out the fact you will be charged an additional almost $50 worth of taxes and fees after you sign up that no one mentions. And upon disconnect was told I would have the services through the end of day of the last billing day of the month which I paid for but was immediately disconnected in the middle of the day. Would be happy to recommend if the customer service was honest but would never recommend due to the dubious tactics and conflicting information throughout. Extremely disappointed, everything would be fine if they were just honest.

Terrible internet speeds. Terrible installation technicians and even worse customer support on the phone. I pay for a 400mbps speed and after 3 months of going thru hoops the technician today told me the problem is on the pole outside. Called and asked for a credit, & was told, "We will see what the system can do." Supervisor was not available, she did not know her name but stated she was away from her desk out to lunch for maybe over an hour.... all Huey!!! They are disingenuous and take no responsibility. Don't waste your money on Optimum!!!

I switched to the cable company when I spoke to their rep during their promotion period. The rep promised no taxes, low monthly charge, and great service. It turned out to be the opposite. My bill went up after the first month. Their explanation was the promotion has changed so my bill was adjusted! The promised 200M internet speed is only referred to downloading speed. The uploading speed is barely 30m or so. The TV service is a headache. I kept calling their customer service (6-7 times in 2 months) but they could not get it work properly.

They rope you in with a low price, then hit you with all these hidden fees. You end up paying much more. They add in extra commercials and you miss the important parts of shows. The new Altice remotes SUCK. If you try and enter in a channel like 173 it goes right to 17 before you can finish entering in the 3. You cant turn off the internet separate from the cable tv if you want to cut your kids off...

I have 6 televisions and all of them are pixing. I have repeatedly spent hours on the phone trying to get this problem fixed. You call they send someone out but, the TV's are still pixing. I couldn't see much of the Super Bowl due to this problem. My phone also is not working. This has been going on since January. I have worked with so-called supervisor's playing games and telling me that John is going to fix problem. My nerves are out of control and blood pressure is up. I found myself hyperventilating while speaking to a Supervisor. I am at the point to let my children take care of this problem when it comes to MOM the game is on. You wonder why people act a FOOL.

They are simply bad. Their customer service is bad. Internet is overpriced and the speed is unpredictable. They will charge you add-ons constantly, their auto-payment is not working properly -- which I think is being done to charge the customers late fees more often.

Please do not use this cable company. They are cons at its best. They offer you 200 Mbps Internet but lags constantly as it is shared. In December 2018, the customer service representative offer me a credit for a cable box until June 2019. The bill with taxes would be about $153.00 dollars. Today, I got a bill for $172.00 dollars with an excuse from the customer service representative that the offer was no longer in place and that cost are rising. Optimum is like the "mafia", they will con you and steal your money, no customer service and their word means nothing. Please do not use this cable company as they will drain you monetary.

Not only do they totally mislead you about the prices and packages they offer and sign you up for whatever they please, their technicians came to our house, and said everything was hooked up and left. Only one box out of four were hooked up and it was hell to get someone to come back and install - I was threatened with charges, then told they wouldn't charge me out of the kindness of their heart - as though it wasn't their fault!

Was with Cablevision for 24 years and left in 2015... After 4 years fell for the sales pitch that "Altice" was better service. Fell for it on 2/2. Decided to opt out on 2/4 and made no less than 15 calls and spoke with 6 people to confirm my order was canceled and for a return of my first month's charge. Today, I left a voice message for their CEO Mr. Goei... However, the 'culture' of this new kid in town reeks of the past culture. All lip service... They have caused a major issue with Verizon who is still waiting for Optimum to update them with the cancelation order. BUYER BEWARE.

They have been to my house 4 times. The issue is for 16 years these scam artist had me pay for 2 separate bills for my duplex. I found out recently I should have only paid for 1 bill. My payments was near $700 and now it's at $275. However since they had to come to reorganize my service I have had internet issues. Then you have to wait more than 45 minutes before you get on of their rude customer service personnel.

This is by far the worst experience ever with a service department. I've never been against having call centers in other countries as long as the assistants understand the business they are supporting. But both by phone and chat there is nothing to suggest the people on the other end had any inkling as to what they were supposed to be helping with. Their "standard" responses were laughable and I got the distinct impression my aggravation was amusing them.

I cancelled my service. The technician came to pick up all the equipment and I signed for it. I was supposed to receive a $69.54 credit. Now they are saying I owe them $30.00 for nonreturned equipment. I have called 4 times and transferred 3 to 4 times each call. I still have not been able to rectify the issue. This is an absolute scam!

‪Once again @Optimum is sticking it to me. They are charging me $65 after I canceled my service back on January 18th, AND was told there wouldn’t be any more charges. This is #legalRobbery. I contacted customer service and they refused to eliminate this charge.

BE AWARE OF THE SCAM OF OPTIMUM CABLE: This company provides the WORST CUSTOMER SERVICE I have ever received from any company in the world. To sign you up for service they pick up right away. To make changes or remove service from your account they make you go thru countless prompts only to tell you that you have called the wrong department and that ONLY billing can make changes. DO NOT LET YOURSELF GET SCAMMED BY Optimum. On a side note the departments seem to not have communication with one and other because every time you call no one seems to know what to do and they transfer you to a different department.

Charged 80$ missed service appointment when they showed up 1 hr early and call 2 wrong numbers in advance. Customer support by phone is worse than horrendous but I guess everyone knows that. Don't do it. These people are truly the worst.

Modem had intermittent network issues and called them to fix it. After being put on a couple (read again a COUPLE) of 45 min waits, I was finally connected to a agent. She suggested I have the modem replaced from one of the stores, which are open only from 8:30am-6pm (Mon-Fri). I would have to take a half-day PTO to get the modem replaced so requested a technician to come in a replace the modem. However, this would incur a $80 charge!! Why would I pay for Optimum's issue? Moreover, I can order a modem/router from Amazon for $80. It's almost 2020 and these folks haven't managed to figure out how to run an internet company. No point re-branding to Altice or whatever (old wine in new bottle), fix basic issues such as these! Switching to Verizon FIOS.

Horrible service. They said they would call back and never did. We contacted them 3 times. Very expensive. Often, we can't access our DVR. Sometimes our voice command doesn't work. Sometimes we lose internet. Horrible horrible. Please, Verizon, come to my area.

They were charging me for 2 years for 4 cable boxes when we have 3. It took a year for them to complete their "investigation" and then admit it. Called customer service and get hung up on, they say the same script and rarely allow you to speak directly with a supervisor. They promised a reimbursement of $20 a month for 12 months... Yes they owe more than that also. SO where is the reimbursement? It is their "policy".. I guess when they mess up and the customer gets screwed. SO back on the line with customer service and it is just unbelievable. "I am going to put you on a brief 2 minute hold"... HAHAHAHAHA... click.. Oh I guess I was disconnected. HOW UNUSUAL!!! I Wanted to get this resolved before changing companies. BTW Guess where I have been for 36 minutes and 24 seconds??? ON A BRIEF 2 MINUTE HOLD!!!

I noticed early December to have a $10 late fee then looked back at November and to find a $10 late fee, their BS excuse was they change auto-pay cycle, got nowhere with that hour call so I called two weeks later and they said, "We can give you only one credit per year," and I said, "Miss this is a bogus late fee, for years I had auto-pay and you're charging late fees." Another hour passed. Got nothing done. Called in January hoping at least a grammar school graduate to answer the phone and got the same run around.

We received a letter with "new discounted rates" for the 12 months beginning in January 2019. The letter quotes $54.99 for Optimum Gold, $49.99 for Optimum Online, and $10 for Optimum Voice. Our January bill includes an additional charge of $45 for Optimum Value, a lesser tier that is included in Optimum Gold. After multiple attempts to get this resolved, unfulfilled promises of being called back by a supervisor, and being hung up on twice (not due to verbal abuse by any means. Not one foul word left anyone's mouth) they told me plainly that they would not be honoring the rates in the letter. That's purposely deceiving your customer if I've ever heard it. Been a customer for 25 years, but now we're forced to switch providers, take legal action, or just accept overbilling. This is how Altice/Cablevision treats their customers.

They have no integrity whatsoever. We have been paying customers for multiple years and they do not care about us at all. They made a billing mistake when we moved, charging us several months on our closed account, and refuse to refund us for their mistake. They screwed us over and stole from us, and they'll do it to you too.

This is my first ever review. I felt the need to actual write a review to hopefully help the next person looking for TV and internet services. I cannot stress enough how horrible a company they are from top to bottom. Bad service, worst customer service I have ever witnessed and are liars. IF YOU ARE THINKING OF USING OPTIMUM- DONT!! You will regret it, trust me.

I have had the worst experience with Optimum and have only been with them since November and have had to call about a dozen times with IT and billing issues. Then today I'm in a chat waiting for a response and they just disconnect after an hour. I am cancelling them for sure. I've never had such a terrible experience with a cable company before and most customer service people I've worked with are rude and unhelpful.

They charge you for "hi-speed" you get lag all the time. Then when you call to complain they say everything is working just fine and it must be you. Then they mix you up with others and Bill you for other people's service.

The worst experience. Waiting the whole for the installation. They never showed and they don’t even called. They don’t even have a supervisor. What a waste of time, garbage! Basura!!! Useless! Your time means nothing!!! Garbage!!!

Called Optimum to discontinue service for 2 different installations, and was told this was OK. What they didn't tell me is that the equipment needed to be returned before they would stop the billing. These phone calls were excruciating, as they try to get you to keep their service, and give elusive answers. With one Optimum installation, I luckily returned the equipment before the end of the billing cycle and the billing stopped. But as I said, they didn't give straight answers when I called.

I have a lot of issues to discuss about Optimum, but recently I got new equipment and followed instructions to install it, but it didn’t work. Now I don’t have internet and I’ve been waiting for 1hr 20 mins for their customer service that I was transferred to.

It is very simple. I agreed to switch to Optimum for a certain monthly price. A confirmation email was sent with that price and it clearly stated the price will not change. Since Day 1, I have yet to be charged that price. It has always been more. Three different reps have said that in order for me to get that price I now need to remove service. They do not care what I was quoted nor about the legally binding documentation they sent me. What is worse is you can never get a supervisor to speak to and no one has ever called me back from Optimum even though on 3 different occasions I was promised a callback. In this day and age, it felt like I was in some bizarro world from 1900.

I am so pissed with this garbage of a product that I sent letters to the FTC FAA and Nassau County state attorney. I see this as simply BAIT and Switch. We all saw those great commercials promising cutting edge technology and boy it is NOT. After switching I got Altice and this thing was awful. First the setup box would update 5-7 times a week because they were still working out all the kinks. Secondly my remote would stop working for no reason and there is nothing I could do except wait an hour on the phone to fix it. The INTERNET was much slower than Fios.

I moved on 1/7/2019 and "upgraded" to Altice One. I made my first service call 30 minutes after the installer left. It took remote tech support a full 24 hours to correct THAT issue (mini box not working). Today I had a problem with a mini box's DVD function. After a tech call, a few hours later, I had an issue with the remote on the main box. I couldn't access any of the functions because the remote was entirely disabled. I switched out the Altice equipment from a rarely used TV to my main TV with the nonfunctioning remote. I called Optimum and arranged to have the old equipment installed next week.

Altice One is horrible. Super glitchy, DVR is spotty, the remotes constantly need to be resynced to have any function. It's just not very good. The customer service is horrific. They billed me for an entire month of service despite knowing that their product was faulty. They would not reimburse or stand by their service. Don't waste your time. Go with Fios or something else. It's worth the money.

I had an appointment scheduled for a technician to come in between the hours of 5-8pm and received a confirmation e-mailed the day before. The day the technician is supposed to arrive rolls around and no one ever showed up! I waited for hours before finally giving Optimum a call at 8pm. I really tried giving them the benefit of the doubt. The woman told me my appointment was 2 days from now and that someone had called in at 2:49pm to reschedule my appointment. Mind you - I live alone and no one even knew about this appointment.

Had problems with waning speeds and phone issues till the service just stopped working. Took a number of calls and a bit of wait time to finally get to speak to someone in NC about getting a tech to come. No internet or phone for almost 4 days. Tech came first thing on the fourth day and fixed the connections stating there may be other issues regarding the telephone pole's equipment. This was two months ago, works fine, but nobody else has been here to look further into any issue. Also never received a credit for the outage or the abysmal service. They did charge me an extra fee for being two days late paying my bill.

I have been a customer of Cablevision/Optimum/Altice for many years. I had the Altice One installed because I had issues with the internet and was promised a great WiFi with the new system. Three technicians later, the system was connected and I was looking forward to a great experience. However, this system while providing me with a great WiFi coverage, is not working as well as I was expecting. The DVR is not working most of the time and that affects the quality of the service I was expecting for the price I pay. I called customer service and after a “short” wait of about two hours, I was told that the interruptions in service are due to the fact that I don’t have smart TVs. This is ridiculous because they sell the Altice One by stating that it makes your TV smart. I guess not. She said my option was to go back to the old system, but not get my installation fee back, or buy smart TVs. I am considering the option to move to Verizon.

I switched from Fios to Optimum in mid-2018 in order to reduce my monthly charges, but I'm beginning to think I made the wrong move. They initially were installing traditional cable equipment but the technician arrived with Altice boxes. I have had nothing but trouble with these and would not recommend them to anyone. Internet has been spotty and the wifi extenders are like a different wifi address. So when you move from one end of the house to the other you have to sign off one network and sign into another.

I had my Samsung cable boxes upgraded to the new Altice service. The tech was running late but called multiple times to let me know. They then sent a different tech. He was excellent! Our conversion was not simple as the primary modem was being relocated to the other side of the house. Our TV and wifi was up and running very quickly. We kept the old modem until I could run a telephone line to the new location. (now complete). The one thing I never took into consideration was that by changing to a new WIFI ALL of our smarthouse components and computers, printers, thermostats cameras etc. connected to our WIFI had to be re-educated. This took me a few days.

I've had nothing but headaches with their service. 5 different technicians and 5 different lies. Not to mention the lies customer service tells you just to get you off the phone. I've had nothing but trouble with my internet. Every night no service... It's very frustrating. Again having issues tonight and been on hold now for over 2 hours and still waiting and will not hang up until I get a live person. While holding for them I've done some research and I think I will give Frontier a try. Optimum is very UNPROFESSIONAL and full of wasted time on the phone and long waits for a tech to come check the problem.

I went to pay my bill online as I do every month on time. Not remembering that I had closed an account that was a funding option to pay my bill, I submitted and realized my mistake immediately. I searched for a cancel button but it is not offered. I paid bill again with correct account to be ensure payment made. I chatted with agent and he helped by indicating that it could not be reversed and not to worry about any fees since I had paid. Lo and behold, I got a fee notice for $20 for a return check. Called and could truly care less and would not issue a courtesy refund after 18 years with them and never a fee reversed or late payment. $20! Wow. I felt like a true valued customer Optimum. You did great! The first chance I get I will close my account.

I have been a customer for over thirty years and I am absolutely disgusted with the service I have been dealing with since Saturday of last week. I currently moved to a new home and obviously wanted to keep doing business with Optimum. However it’s been impossible to get a technician to come to my current home to fix my phone and internet service. However I have been without service since Saturday. I was first set up for a 5pm-8pm appointment and no one ever showed up. Never even received a call or message regarding the no-show or rescheduling information.

Optimum internet service was installed at my home. I did the request online and got the service installed but immediately the wifi was almost non-existent. I called Optimum to complain and downgraded my service from $60 something of intermittent wifi to $55. After a week of been aggravated I got other service installed. I called Optimum to disconnect my service and they refused to do so. I spoke with Nisha who refused to disconnect my service, when I asked to be transferred to a supervisor she transferred me to billing. Billing transferred me back to disconnection where I got Vonetta employee number ** who was rude, arrogant and brash! A simple disconnection because the service sucks but I had to endure such awful service from their rep.

I had a contract with Optimum for $69.99/per month, they changed my bills every month, first month they charged me $145. I called them and told them that my confirmation email showing the price is $98, why charged me $145. They told me that that includes taxes and another three days service. After that my bill came to $98, $104, $109, $114. And when I complain that, the bill service supervisor hang up my phone.

I called to get internet for my house and they offered different speeds. The person who took my order said that if I went with the 300 speed that the installation will be waived. So I agreed and paid $64 prior to that installation with the agreement that it would be the first month payment. He also said that if I provided my own router that the total would be $54 per month and also gave me a website to find a router that would work with the speed and the provider. 20 days later I get a bill telling me that I still owe them for the installation.

We just started the service last month and supposedly they upgraded to new technology. Well it never seems to work!!! The internet works one day and off free next 5 until we call and stay on the phone for over an hour!! Or wait for an all day appointment, the guy came out twice to fix the problem but it’s never ending!!! They don’t care about the trouble we’re going through, representatives even managers are rude. Never offer any credits for the absolute disaster they created.

First off, the customer service department is located in another country of course. Representatives are rude and over talk the customer. They don’t give you a confirmation number or proof that they did what they said they would. Please, if you can help it, DO NOT use Cablevision/Optimum. I called on behalf of my elderly mother who tried doing what I just did. They were not patient with her. Bring jobs back to the US.

Called to cancel my service and told me I am going to get billed for the rest of the month even though my service is disconnected. They have no problem pro-rating a bill when I join the service but canceling it the need to bill me for the rest of the month. Representative are rude and unhelpful. I will never use their service ever again. Buyer beware and if you try to cancel it is not cancel anytime with no penalty.

The called me back and gave me the credit.

I have been a FIOS customer, and decided (foolishly) to switch to Optimum to save few bucks. I faced sequence of issues and had to return back to FiOS. Router was very bad and had poor signal at the home. I called customer service, technician came and told me I had to replace all my laptops (4) and phones (4) and iPads (2) because they are all bad. The router is good. I told him to get out. Technician, charged me $100 for his visit. I told him, "I will return back to FIOS." He said, "It does not bother me." I said, "That's your customer care, thanks."

I have been a customer of Optimum since 2000 and I have to tell you the customer service is horrendous to say the least. I received a bill from them saying I owe 427.00 and that no payment has been made since October of last year, I tried calling and was kept on hold for about 45 minutes before someone just hung up the phone. On top of that I cannot talk to anyone about this, recording says my account is overdue and sends me directly to some pay module, BUT NO PERSON!!!! All of this aggravation has caused my credit score to drop two points because of their late account status. This is ridiculous, I will never have a bill for two months without paying!!!! I am seriously considering going to another company right now I do not wish to do business with these unprofessional people ever again... AND THE ONLY REASON I GAVE THEM ONE STAR IS BECAUSE I COULD NOT GIVE THEM A COMPLETE ZERO!!!!

Only been back with Optimum. Well technically Altice for a short time now and it's been a disaster! The set top boxes are famous for going into standby mode and shutting themselves off. But wait that's not the worst of it. Now in the middle of watching TV the screen goes white and states, “Please wait while we set up your services” and the box goes off and will not turn on for nothing until you unplug/disconnect power then reconnect/plug back in and reboot the box! Or the box flat out goes off and won't turn back on.

I’m disgusted with Optimum. Horrible customer service and the managers are even worse. Extremely rude, and have no compassion for errors that the company had made. If I could give negative stars I definitely would. I have been on hold for over 2 hours. I just got the service yesterday when I was supposed to get it on Monday! I work from home and the internet is not working. The soonest appointment a tech can come is on Saturday! The manager said for my troubles I can be credited $5.00 for this month's bill... Are you kidding me?!

I tried to cancel my service with these people 3 times over the phone, they said they would, but still kept canceling my cancellation request!! I had an outstanding bill, paid it, and they told me that if I paid it they would finally cancel and I would owe nothing. I paid the bill, and then they undid the cancellation request AGAIN. I spent an hour on the phone being transferred to 5 different departments, they said they would finally actually cancel it and that they would investigate why I was still being charged $90. Not only did they NEVER call me back and investigate it, they charged me ANOTHER $20 DOLLARS on the bill with no explanation as to what it's for! I'm so sick of dealing with them I am considering paying the whole thing and just doing EVERYTHING I can to never use optimum again. I'm going to use Fios or just anything else. Worst company on earth. I hope they crumble and burn.

I called to cancel my internet service with Optimum. We had been with them for 28 yrs. My bill was $85.00 just for Internet. Each time a bill came it was higher and higher. Fios Finally came into our area, so I took it for $51.00. Called Optimum to cancel my service after Fios was installed. Spoke to a man Stephen (ID # **) asked to cancel my service. He proceeds to ask why, I tell him I got it cheaper. He asked how much, I told him. He then says I can give it to you for $49.95. I said no thank you, I already had it installed, please cancel mine.

I always thought all cable companies were the same, but I was wrong. We had Optimum in 2 of our homes over the last 25 years and in Manhattan prior to that. The window for a service appointment was way too long and sometimes they wouldn’t show it all. Sometimes the original guy doing the service wouldn’t have the proper equipment on the truck so someone else had to come back. Sometimes the equipment wouldn’t work and you have to be on the phone with tech support for an hour and a half pressing different buttons behind your TV.

I called for technical help regarding the HBO GO app. and a message I was receiving stating my carrier could not verify my log in. In short, it took one hour for my problem to be resolved. The staff is not trained and they are rude. There was so much noise in the background when I was transferred to a "level 2" tech and he kept telling me I was breaking up. I was on a landline. They don't listen to what you say. He did not understand what my problem was and he was making me go through all kinds of unnecessary steps (i.e. serial number on my box - not even relevant to my problem) until he disconnected me. I had to call back (after telling my issues twice and each time my husband took the phone he had to verify his identity again). When I called back, I once again explained my problem. The person on the phone was about to go through the same steps again.

No prorating when disconnect - Note that if you stop your service they still bill you up to the next billing period which clearly a scam. I hope a lawyer can bring a class action lawsuits against them. I'm paying $80 a month for a measly 60mpbs.

Go to any company but Optimum. I have been a customer for 13 years and never had problems. I just moved and transferred service and have had nothing but problems. The customer service is horrible, employees are clearly unskilled, undertrained and just plain rude. The next opportunity to move service, I will never sign up with Optimum again.

I paid my bill online as I've been doing for the past 2 years yesterday. As everyone may know they give you the option to push whether you want the whole amount paid or just the past due. I proceed to hit the past due amount. When they sent the receipt it was for the full amount (which I knew I could not afford at this moment). I called as soon as I seen the receipt and was told they would request a refund for the difference and gave me a referral number. I called this morning to check on the status and was told no refund will be given because I owe that money to them (which I'm not Arguing). My point is I AUTHORIZED one amount and they took double!!! Is that not stealing? Even my bank is confused as to how their customer service can be so poor. Will definitely will be looking for a different cable provider!

This is my second year with Optimum triple service. I purchased additional speed of 300 to insure adequately service. Even though it worked fairly well to begin with, I started to realize something was not right. Then my internet service went out. When I called they told said my Netgear router was the issue. So I goes to store and get their router. While it restore service it was still slow. On Thanksgiving Day I lost all phone and internet wifi service. After several visits by technicians, one of them was confronted by several neighbors. He admitted it was a problem outside the homes and he would request an engineer. Also, there is a leakage in the line and we are not getting full service. That's when I realized why my computer and electronics would freeze up sometime. Also phone calls was going straight to voicemail. I have been paying for 300 service for over a year and not getting the basic service. Verizon Fios is looking better. Very disappointed.

It works for two days, then you wait a week for repairs. They come out to fix problem. The tech is ready to leave in 3 minutes, he leaves when internet comes on but then the speeds are so low nothing works, I been fighting with them over a year to fix it. Still nothing works for more than 10 minutes, their product is garbage! But hey living in mafia Jersey you don't get a choice on another provider, Optimum is the only one allowed in my area.

Too much for too little & they own everything and the rights around here on Long Island Suffolk County, NY. They charge us 209.00 a month for a very few extras. Yes channel, phone and internet. They have the same movies over and over again too...

Firstly, I moved into a new home and after about 4 months, I finally got Altice installed. It’s only been two billing cycles and all of a sudden I get charged $62 for an ultimate fighting champion pay per view. No one in my family watches pay per view and especially not a fighting show since we have a 6 year old. I tried to dispute saying that we did not watch it but Optimum continues to say that since someone had ordered from our cable box, they cannot return the money. I takes to multiple Customer service personnel including a supervisor where I would be willing to pay if I watched the show.

Received a free promotion to upgrade speed from 100 to 200. I was told to call within a month to switch back, and I would not be charged. I called as directed, and was surprised to see a $10 charge on my next bill. So far I have called five times to resolve the issue with no success. Since it has taken so long to resolve, the charges has gone up from $10 to $20. After five calls and a lot of frustration I am waiting for a supervisor to call me back in 1 or 2 business days. Wish me luck, and don't do Optimum free upgrades.

On many occasion, it seems like the internet just stopped working and I get disconnected. Not to mention I use a Roku box and don’t subscribe to any of Optimum’s channels. Premium or otherwise. I’m charged close to $77 only for having the connection. No tv, no phone. It’s a ripoff.

Internet service was spotty, called to rectify issue, they came out and looked at it and said installer wired it incorrectly and rewired and apologized. Lasted a week and I called again and they came out again, changed box and router, lasted 2 weeks and happened again, they came out changed boxes again and said they were outdated. Issue was still there and was escalated to where they came out and repaired wire from street but it was still happening. But I gave up and I'm living with it. Never gave me a break on my bill even when I asked. It's still an issue.

The movie channels are repetitive and not current. Forced to pay for channels that we don't want. Internet is slow, even with upgraded speed. Too many Spanish speaking stations we do not want or need. There are constant delays on certain movie channels when switching channels. That is annoying.

The service is too expensive - how is it possible that the cost is the same as my electric bill? The movie channels play the same movie on all the channels but the times are different. The only reason to keep this service is to get channel 12 news - the local news and weather for this area.

This company is a ripoff. They charge you $80 or more to fix their own wires inside and outside the house. If there is a issue with the service you either fix it yourself or conform to them charging you an addition $6 per month to fix whatever issue relating to their equipment or wires.

I am pleased with optimum. CS is great. But price is too high. And too many shopping channels and Spanish channels that I just don't use. More sports! What a waste.

Robbery for good customers. I hate them. They should stop the robbery and start helping more people. They don't care if you have service but you just have to pay them. All they care is about the pay. You can stay a whole day without cable and they apologize but if you pay 2 days later they charge immediately a fee.

I’ve been without cable for the past week because my neighbor called to disconnect THEIR cable but instead mine was the one that got disconnected! How is it this possible? Does Optimum not verify the customer to make sure that’s the one doing the calling? Well I quickly called them and they told me it will get fixed within an hr, after 2 hrs I called back because it wasn’t fixed and then they told me I had to wait for the next day to speak to someone. I called back the next day and they gave me the same story “I’ll reset the box give it an hour” after 3 hours nothing!

Optimum was our cable company in PA. I believe our town is the only one in PA with Optimum cable service. We relocated and returned ALL of our equipment to the local store. We did this in the middle of the month. We are being billed for the entire month of service even though we relinquished ALL equipment in the middle of the month. Doesn’t seem right that we should be expected to pay for many days that we did not have service. If you have a phone turned off or have your electricity discontinued, you only pay for the days for which you had service.

This company is a scam. Charging me for phone and TV and WiFi and I only have a WiFi box. Complete SCAM! Don’t give these people your money. They're a waste of your time and hard earned money. Be careful cause a lot of people have been through what I have. Just a lot of stress. Just DON'T go with Optimum.

Requested to increase internet speed on 11/06/18. On December bill noticed a $6.99 Service Protection Plan that was added without authorization. Called to have Service Protection Plan removed and credited. Optimum reps (spoke to multiple after being transferred 3 times) advised they were not able to credit or remove Service Protection Plan without a termination fee. TERMINATION FEE FOR A SERVICE NOT REQUESTED? Needless to say after 18 years of being a Cablevision/Optimum Customer I have moved on to another vendor.

Have had a problem with Optimum since it was installed; one cable box was not working. A tech came to my home to fix it and said, “I have no idea how to fix this, I do not even know what the problem is.” I was a law enforcement officer at the time and the tech was clearly high so I told him to leave my house don’t fix anything and take the cable box with him. I just won’t have a cable box in this room.

CableVision is the most unprofessional cable TV company there is. I had an issue that required in home repair. I called on a Thursday and was given an appointment for the upcoming Saturday. I waited all day and the technician never showed up. I called numerous times and customer service said he was stuck at someone else's house and a field technician customer service rep told me that the technician was at my house and I wasn't home. The technician was calling a telephone number that was out of service because customer service failed to ask me if my telephone number has changed even though I giving them the current number which I requested to be updated in the system.

Worst experience ever for being a new customer, I had appointment set up Tuesday 2-5 pm for installation, no one showed, I called them at 5 pm, rep couldn’t find tech. I rescheduled for Saturday 2-5 pm, this old man came, named James, sloppy dressed at 3 pm, he came in to see where I was putting the modem then he goes outside, comes back in and says he can’t do the job because it’s a two man job, omg. I explained this is my second appointment. He calls dispatch in my living room, they couldn’t send a second person out, I had to reschedule for a 3rd time, which was today Sunday from 2-5, no one showed up once again.

I had appointment to add a cable box in another room. The technician came, and stated he has no tools to do the job, was Friday. He give me appointment on Monday between 11-2 pm. Next day the service dept. Calling me to reschedule the appointment. I tried to explained to them we work and we need to have them to keep the appointment, as the tech. Made it. They were careless and not willing to listen, refused to keep the appointment and claim we are short staff. I believe they have no compassion in this area and has customer service who don't care about customer. Very non professional. I will change the company and hope to get better one.

I had Optimum while up in Long Island, I was satisfied with the internet when I had it, but they have hands down the worst billing department I’ve ever experienced. When I disconnected my service I was billed for an additional month to which I was not in New York. I called 4 times to get this mistake resolved, every time I was on the phone for over 30 minutes speaking to a rep that couldn’t do anything for me. They all said that they would have a manager call me within 48hrs to which no one ever did.

Worse company ever. Ever since switching to Altice 1, every week one of my boxes isn't working. Service technician never showed up, then lied and said I wasn't home. I was charged an $80 no show fee, and I disputed it. A supervisor named **, ID ** took a week to escalate it and confirm that the tech never came. They haven't removed my charges, it has been a month, and he won't return my messages nor did he put a note on my account. I called to disconnect my services and they begged me to stay and offered me deals. I agreed to a deal which later turned out to be misquoted by their representative! I'm done with them, so much time and aggravation. Don't go there...

I have been with Optimum for years, many years and was grandfathered in on the at time high speed of 75, also with being grandfathered in I didn't pay for modem and also didn't pay for service calls or late fees. The past three months they started charging for things without notice. I received my bill and there was a $5 charge for the modem that I've had over 10 years, and when I called they tried to convince me that there has always been a charge, after they removed the fee as they couldn't explain why I was charged they put me on hold and a manager came on to tell me that now everyone will be charged that fee.

So I only have Internet through Optimum. First I was paying $85.00 then my bill went up to $95.84 and NOW my bill is $115.84. When I read the fine print it now says that those who have Optimum TV have 15 days to pay or there will be a $10.00 charge. But all non TV subscribers will have two days after the due date to pay. Now my bill is due on the 22nd but I'm not able to pay until the 1st. But also keep in mind that they sent me an email saying to get TV, Phone, and Internet for $99.99. I can't wait to switch to Fios. I don't know what to do!!!!

This company is a complete disappointment and such a scam. I have been an Optimum customer for many years. I've currently been locked into their services because of the location of my apartment, the only other option I have is satellite TV. Beware of Optimum's promotional services, READ THE FINE PRINT before you lock into it. What they don't tell you over the phone is the fees you'll be paying towards the end of the promotion. Apparently towards the promotions, MONTHS before they're supposed to end, the bill goes back up... which defeats the purpose of the promotion which they generally have running for 12 months.

I given a extension and told to pay one amount. On the day which the bill was suppose to be paid. The service was disconnected and new charges was added to the account. This company is unfair to customers. If your services is disconnected you're paying 10 dollars for each equipment and additional 25.00 on top of the equipment. This is totally a rip off to customers.

I've been an Optimum customer for years and yes I do pay way too much, but I am in an apartment and limited to their service. This weekend all service (phone, cable and internet) went down. When I called the first appointment available was Wednesday and it was Saturday?!! Finally I got them to agree to come Monday with the hours of 10-8. I had to wait. YUP that's all day. So I wait and NOBODY showed up! I called Optimum again and again to resolve this. It was torture. You go through the automated service for 15 minutes EVERY call and when do you get a ** agent on the phone, they disconnect you, act like this is the first time you are calling, etc. They truly are the worst. 5 days to get service restored? Then they don't even show up to fix the issue. Get Fios or anything else but NOT Optimum. THEY ARE AWFUL!!!

Worst experience l ever had. Stay away from this company from the cable, internet and voice service to the customer service. They are they don't care about you. They just make it up as they go. Over 200 dollars a month and nothing but aggravation.

Somehow from the Triple Play that was supposed to be $79 we end up paying $155. Wanted to downgrades, talked to four different representative and they would not do it trying to keep me with the same package and give me a discount $5 a month. I hate to call 4 days and in order to get a live person on the phone I had to talk to the automated system for like 5 minutes and then I was told the too busy someone would call me within a half an hour to 50 minutes. Never got a call. Finally got a lady on the phone who downgrade my service to basic and told me I can keep the 200 megabytes downloads.

Total scum company. Overpriced, lousy service. They also double bill for the same service. If you refuse to pay the overcharges, they sic collection agencies on you. If you refuse to pay the collection agency, they sic another one on you, and another, and another.

Long story short sold my house and moved to a new one. We were told by Optimum to bring the cable boxes from the old house and turn them into the tech that comes to handle the new hook up. We did exactly that. Now 2 months later Optimum puts a bogus $180 charge on my account stating the equipment was never returned. The equipment was handed over to the tech in a nice neatly packed box that he placed in his truck... the same tech that left his "testing backpack and television" at our home for 2 weeks before coming back to get it.

I was in the store earlier and saw an Optimum truck so I went outside to ask a question. Before I could say anything I was told in English that the service attendant didn't speak English. All I wanted to know was how much another cord would cost. He didn't know if I spoke Spanish or English. Didn't ask. Just assumed.

I made appointment to do upgrade for Altice and the rep that was handling set this up for me. The next day the rep rescheduled the appt I made because they were overbooked and he did not realize. He reschedules it to a date that I cannot do it. I told him I will call him back to reschedule and that it was no good. I had gotten very busy to reschedule and they end up disconnecting my service on that scheduled appointment that I could not make. When I call and inquire about this they basically tell me that it was turned off because I am a deadbeat and did not pay the bill. I have never not paid this bill nor was I ever late. They have a complete attitude telling me this over and over.

The Altice service rarely worked. Every week got the errors: "There's an issue at this time. Please try again later" or "There's an issue with this request. Please try again later". Every phone call to Optimum was at least an hour. One Altice representative told me that they know it doesn't work and that they are working to replace it with something else. He offered a credit, but then never provided it on my bill. The representative when I called back was extremely rude, refused to hear about subsequent issues, and refused to see my evidence/screenshots of continued error messages. If I could give 0 stars I would. Worst experience ever.

Same problem daily. Have to restart (disconnect/reconnect) the cable box 1-3 times a day. Never got any help since installation. They came to fix the problem 9 months ago, reset the box - "we don't see any problem" and charge me $80 for that visit. Try to call them frequently and giving up after 20 min as I enter an endless loop. SHAME on them.

When I initially took on Optimum in September 2015, I was satisfied with the service. However, as a year or two went on Optimum prices went from $95 to $230. Which to me was much too high of a price to watch TV. When I called to inform a Customer Services Representative of my concerns, they assured me they would lower the price by taking away a few channels. When they asked me what was some of the channels I frequently watched, I told them, thinking those would be the channels they wouldn’t touch only to learn the next day they eliminated 132 channels from my package, I was appalled.

We live in Suffolk County, NY. We have been dealing with Cablevision, Optimum, Altice for 23 years now. Enough is Enough! They are a monopoly and should be arrested for robbing every one of their customers! We pay $242.00 a month and have no "frills". This morning I got up at 5:45 am and tried to get on my email (about 6 times). A page came up saying "sorry site under construction". This page offered a Q&A section, which did not allow you to click on it! Called & spoke to agent regarding my email, was told without warning they cut me off and I will be able to access MY email after 8 AM today. They are doing maintenance. How dare Altice/Optimum or whatever they call themselves now, decide when they can cut me off from my email without any notice!

Out of cable, appointment given for 5 days later. Are you kidding? Then go to office, walk in, given an earlier appointment for Saturday 3 days later but knowing it's an all day open appointment. From 10am to 8PM. Wait until 4 pm receiving a call that they can't make it. Really So sat all day to no avail. What happen to the customer comes first. Worst company ever. If I didn't have to stay with them I would cancel in a minute. Monopoly. Was told a supervisor will call back in an hour. Yea right?!!

I have had Optimum cable for many years. I've never been happy with the service, but that is the only provider in my apartment building. I upgraded to Altice One, hoping it would be better. It is much much worse! DO NOT USE it if you don't have to. The hardware (box and remote) should never have passed beta testing. I feel like we poor suckers are the beta testers. It loses connection weekly, the box has to be reset all the time. The response time is slow moving from menu to menu and every few days the DVR doesn't play back at all. It can take me 5 minutes just to start a recording WHEN it does work. This equipment never should have been released. But as Optimum goes - they think of their customers last. We paid huge bills and when we don't get service, we still pay!! Can't wait until Verizon overtakes them. Fios is 100 times better. Can't wait to see Optimum file for bankruptcy.