Optimum Reviews

I had the Optimum service for many years at my parents home and was happy. My dad was blind and mom had developed Alzheimer's therefore I didn't need the same services. When I tried to cut services (as well as costs) I was met with resistance as the employees, I'm sure, are trained to do. I was able to knock costs down but was still stuck with unnecessary components and costs. I decided to try a different service using DSL. I went by the book and physically brought all of my equipment down to the Wappingers offices, turned them in, signed and received signed documents stating that I had returned my equipment in the allotted time in order to avoid extra charges, fees or penalties. Satisfied, I went on my way and went ahead and ordered the DSL from the other company.

Optimum's business model is based on luring you in initially and then once you're locked in contract is over nickel and diming you for the rest of the time. You are with them increasing your rates every few months. They make it incredibly difficult to speak to someone that can assist you to adjust those rates and the only employees that really have power to assist are those in their 'cancellation department' but you have to speak to a number of useless telephone reps that have no power and work from an outline and when you ask them for a supervisor only go back to reviewing your notes and quoting that they have 'procedures' before they can get you to a supervisor.

Up until one month ago I had Optimum internet service. I was using Google / TV and paying 40.00 per month for Google and 85.00 for Optimum internet. I was very happy with Google, selection of channels. However my wife wanted more than that and asked me to have this Altice (p.o.s.) installed. Since the first day this thing never worked right. The internet connection is sold to me as 200 MB’ and yet I’m lucky if I get 50. I’ve spend literally hours on the phone with several different representatives all promising to get this right.

Everything this company offers is a lie, 0% of the time do I get promised download/upload rate, they added "Optimum 200" add-on service without stating it and promise speeds of 200 mb/s down. Never once has this rate been achieved, never above low 50's mb/s which is half of the promised rate for there baseline cable service. This is with their modem equipment. Their modem failed and it took two weeks to get a service tech, made an appointment, tech no showed and tried to blame us and charge $75 fee for missing appointment, re-booked tech waived it because they left no notes existed of showing up to the original appointment (because it didn't happen). They add modem rental fee after teaser rate ends, fake add-on services "Optimum 200", don't bother with any speed add-ons because they are fake. They are a criminal monopoly. If there was any alternate service available for internet I would never give them business again.

I moved out of my apartment two months ago, leaving behind the modem and router for my roommates. We transferred all our other services – gas, electric, etc – easily and instantly over the phone. Not with Optimum. With Optimum, you have to mail in a physical transfer form that both parties have to fill out. It's 3 pages long and includes your social security number. Hope you trust your roommates! (Don't worry - if going to the post office to transfer internet services sounds absurd and outdated, you can also fax it!) So, I filled it out on my end, I sent it to my roommates, they mailed it. Awesome. I'm free. I'm done.

On August 31st I called Optimum to disconnect my service. I called 3 times that day. The customer service representative told me, "I am not authorized to disconnect your service. You have to call tomorrow," which it was September 1st. Now they charging me for the whole month of September. That was simple. Took Optimum to court and won. That how you deal with a company like Optimum. Now I got Verizon Fios. So far so good. You pay a little extra. But it’s worth it. Extra mean $10.00 to 15.00. Great deal. Plus I got $200 in extra gifts plus $100 debit card.

I have been Optimum customer for about 10 years. I have received only Internet service all time. Last 2 years they put Basic TV and charging me 24.95 extra a month plus internet, it went up and down every 12 month plan / promotion. I've called to remove basic tv, don't want to pay extra $25 which I don't use. They always told me it comes with Internet, in order to use our Internet service, you have to have your basic tv service. Now I filled out an Optimum customer service survey, they called me and removed my basic tv service, I asked how it is possible, which I've been tried for two years without success. Then I asked my money back which I've paid for nothing. After 30 minutes arguing with multiple personnel finally told me unfortunately they can't give my money back. They flat out robbed my money. Please be careful with this company. Don't waste your hard earn money.

I called Optimum to upgrade my internet speed, which was at their basic 100 mps. They offer download speed of up to 400 mps, but the best that's available for upload speed is 35 mps. This is terrible when compared with the 880 mps that Verizon Fios offers. Optimum really needs to up their game, and I plan to switch as soon as Fios is available in my neighborhood.

I am moving and need to cancel my service on Oct 31 2018 and they told me I have to pay all the way through to end of my billing cycle which ends on Nov.14 2018. Therefore forcing me to pay for service I am not using for two whole weeks! I told them I am moving Oct 31 and she puts in for Nov, 14th anyway! This is not fair and they always make it so hard to disconnect!!!

I’ve been Optimum customer for over 20 years. For many years their service was fine. Since Altice Took over I am disgusted. I’ve made over a dozen phone calls Regarding various issues. Including a misapplied payment, outages every couple of days, constantly having to reset boxes or have no television at all. I was forced to take off work to go to their main base in Hauppauge NY. They demanded I pay them a balance of over $300 when in fact none of my televisions have worked right since August 1 of 2018. They charge me $79 to install Altice boxes that they are well aware of don’t work. This company is despicable and there should be a protest from the public.

OPTIMUM IS A SCAM! All they ever do is play with your service even if your connection strength is strong and usage is minimal! I cut my service off for this reason and they ended up calling me back after about 2 or 3 weeks offering me a deal that is NOT offered to the public. As I was fed up with them but this was a very strong attempt of customer service I accepted their offer which was 200mbps for $40 a month, including the $10 discount for having my own modem. Guess what - when the technician came to set it up he told me with the new higher speed my modem wasn't good enough so I had to buy another one from Optimum's ARRIS website! I went ahead and did that.

I had a problem with my internet cutting in and out, so I had a technician come and fix the problem. When he arrived the cable was working and he claimed it was loose fitting causing the problem. Well that did not fix anything. I found out my whole block was having the same problem. After several calls they finally found the problem with their underground wiring. (3 weeks to fix) I got a bill for 80.00 claiming the tech who originally came out fixed the problem and it was inside the house. I have been arguing with them for months now and refuse to pay when the problem was not fixed. They have been rude and every time I call the manager is busy and says they will call back which they never do. This company is garbage unfortunately. I live in Brookhaven and can't drop them or I would.

So Optimum internet service provider customer service are the worst people, they lie to you about the package just for you to make payment and they start saying different stories in a very rude manners like you are getting their services free of charge. If there is zero star that's what they deserve.

I couldn’t be happier with Optimum. The service is always reliable and if I have a problem there’s always great customer service. I couldn’t imagine overpaying with any other cable company. I’ve been a loyal customer since 2011 and will continue to support them.

I decided to take my time and review all good business. I notice people review business only when they have a problem with that business. Most people that have good experience forget to review how good some business are. I been a customer with OPTIMUM since 1998 and they never failed me. I did switch one time. The reason was my bill went to high. I understood that most cable companies bills go high after some years due to giving other competitors space to do business. Any time I had a problem OPTIMUM helped me, TV, internet or phone. What I learned is buy protection plans from these cable companies solves a lot of problems. Such as no charges for tech showing up to your home and other benefits which I don't remember exactly. This is a 5-star business and they deserve it.

So, after VERIZON increases my bill $50/month and makes no attempt to appease me, I decide to remember why I hated OPTIMUM in the first place and schedule them for install. So, I tried to call them this morning on the WEB 866 number then the SALES number and - I GO INTO AN ENDLESS LOOP OF PROMPTS WITHOUT POSSIBILITY OF SIMPLY TALKING TO SOMEONE. 20 minutes later, I find the RETENTION# I ordered the NEW SERVICE from and lashed out to them but they are just as ALOOF. I AM SURE I NOW KNOW WHY I CANCELLED THIS JOKE OF A COMPANY YEARS AGO.

I have been an Optimum client for many years. Before they were bought by Altice, they had good customer service and good rates. When I called support for any one of their services - internet, phone or voice - I could speak to a real person in the USA. Now, I have to jump through hoops for to get any real person on the phone. In August, 2017, a tree took down my entire cable line on a Friday evening. They refused to send anyone until Sunday afternoon. I had zero connectivity at that point. If they are offering you some low, triple-play rate, don't buy it. Your price will be $220 per month when the special pricing expires. Oh, and don't count on your phone to always be available. This past week, my phone kept cutting me off in the middle of a conversation.

Internet not working. Sent out a "technician" 3 times... can't fix it and they keep trying to charge me. There are a lot of providers around... These idiots are the worst. I would rather have Goofy come out to try and fix it than keep on with Optimum.

I have been an Optimum customer for a little over a year now. Two months ago I received a note from Netflix saying that my subscription was going to end. I called Optimum only to be given the run around from one customer service person to another. Then a supervisor was supposed to call me back and that never happened. After 3 days of phone calls finally a supervisor told me that I should have read the fine print that it was 12 months or 90 dollars whichever comes first. I explained that was false advertising and was told that it’s company policy and there was nothing they could do.

The Optimum Cable/ Cablevision offers a new Altice One box which transmit 4k to ULTRA HD TVs and has an internet router internally connected. The new system does not provide the option to extended the internet thru your house like some router do with their extension devices. I mean if you have a bigger house and only has one tv box, your internet it won't go further than the room where your box is actually connected, also the telephone is connected to the box near your TV, so if I don't have a tv on your office, you will not be able to have your telephone there either. Also they told me they cannot turn off the router part of the tv box, so I could not keep my current modem connected with my own router, which btw is a EERO router (which transmits the same internet speed to every device without the losing speed as the new Altice One box offers).

We received a letter from Optimum stating that our current promotion is about to end and they are pleased to offer a new discounted rate for the next 12 months. The letter went on to detail the prices for the three services (TV, Online and Voice). When the next bill came, the prices were actually higher than stated. We called two times and got nowhere. Each time, we asked to speak to a manager and were told no managers were available and that a manager would call us back within 24 hours. But no one ever called us back. How can they offer us a price in writing and then not honor it? That has to be illegal, no? Customer service is clueless and the fact that they promised us a call back twice and never followed through tells you what kind of company you are dealing with.

I select to pay online either the day the payment is due or prior to the due date. Optimum states they will process on the day selected. Yet they continually delay the payment, wait until the day after due date and add on their $10 late fee. How many ways can Optimum find to SCREW the customer?? Not to mention their ONE MONTH in advance billing cycle, which makes things even MORE confusing (on purpose). We purchased our own modem, but they sure found a way to grab that extra dinero. If it wasn't for these scumbags being a monopoly, we would drop them like a hot potato.

I been a continuous customer of Optimum for over 10 Years. I have not had serious problems until 5 months ago and always pay my bills. I have had serious problems with an intermittent internet for the last 5 months. Initially it involved TV, phone and Internet but TV and phone (phone drops out at times) have been resolved. However Internet is still intermittent ie., ranges from 25 to 200+ mbps.

My father lives on social security and they have him paying $190 a month and they want to raise it another $50. He wants to switch but he's afraid to call the cancellation line because he thinks he will lose his phone number, he doesn't understand how these crooked corporations work. He tried switching once and he got satellite and hated it. Now he's thinking of switching to Verizon. I don't even know if they have high speed lines in his neighborhood. I live 1400 miles away so I can't do much, but it's awful how they try to grind every last penny out of old people like they are preachers.

Leaving this dump of a cable company! Customer service associates are nothing but clueless, idiotic jokes! Leave you on hold forever because they do not know anything! A lot of problems with outages EVERY DAY!!! Service is deplorable! If you do not want headaches and aggravation, stay with your old company. Optimum will only make you sick!!!

Finally, Optimum now has the Tennis Channel. 1 star to 4 stars!! No ESPN classic yet. Maybe they will add that back soon. No biggy. They added the SEC channel and The Tennis Channel. Awesome. Can't delete my negative review about no tennis channel, so here's my update.

This was my worst experience I ever had with this company Optimum. I needed internet they had a great deal but what is that for if they can’t provide the service to take my hard earned money. They were quick but they never accomplished the job on the date they said they were going to arrive. I missed a day out of work and they never showed up so now they don't care of giving the customer service they said they were going to provide. Then they call that no one was home. I said, “Crazy I’m here” then they called dispatch technician was at incorrect address. So annoyed at this point.

My mother had Optimum internet for as long as I can remember, a loyal customer. She recently passed away and I wanted to then take out cable in my name in order to continue having internet. Optimum would NOT let me take out MY OWN account until my mother's balance was paid. My mom had been dead for 3 months and had a small balance. Debt such as loans, die with you, and all other medical debts are taken up with the estate, so why should a CABLE company punish me directly for having the "same last name" as my mother? These policies need to be re-evaluated because instead of "offering condolences" I was offered "the door" because I could not and did not want to pay my dead mother's balance. It's enough I had to pay so much to bury her, now I have to pay for internet I NEVER used? Heartless.

I received an offer in the mail offering me 2 years for $79.95, a free year of Netflix and a few other goodies. I have been a customer for over 25 years and they would not honor this offer to me because it is for new customers only. They refused to honor the offer, then why did you mail it to me. Customer service and a customer service supervisor were of no help and told me I probably got a discounted deal when I started. Netflix wasn’t even a thought when we started. I think it’s lousy they don’t take care of their longtime customers!

I was schedule to have my service switched over to Altice One. No one showed-up on my regular schedule date & time 2-5 pm. At 5:40 PM the technician called me and told me that they will not be coming because it's past their work day. After speaking to a supervisor (or maybe not) I had no choice to reschedule and take another day off from work. At my reschedule date a contractor from Connect One showed up to my house and told me they are from Optimum. Long story short... The Connect One technician didn't start the job because I needed to run cables and purchase other items in order for him to complete the job.

Please heed my review...if I can save someone from switching to this god awful company then I have done my job. The Altice is NOT what they make it out to be. Our service was awful - pixelations, dropped wifi in the house constantly, the cloud is a joke. Finally when we had enough we scheduled an install date for Verizon. The install went well and we disconnected Optimum. (This was on a Friday) I called Monday to cancel service and they said I was past my billing date by 2 days and had to pay for the next month while not using their service.

Two months ago I discovered a charge of 24.98 on my bill for basic TV. I only use the Optimum Internet service. The agreement was 59.00 a month for internet plus fees. When I called the extra charge to Optimum attention I was given a 54.15 deal a month for the next two years and an apology. They shamelessly LIE. A month later my bill is 78.80. Optimum is telling me that my old promotion was over. Optimum failed to recognize they had given me a new promotion. However, is reflected on my account online activity and payment history.

FIRST OF ALL to all readers: FILE WITH REGULATORS if you have a complaint with Optimum. File with FCC and with NY DPS or NJ DPU, and all other regulators that might help. I ordered internet service from Optimum, installed on September 2, 2018. I purchased a used modem from internet before the installation date and the Optimum field technician installed it since the first day of service. Now Optimum bills me for the monthly modem rental charge even though I did not rent their modem. So I called them September 6, 2018 and had to spend a lot of time to navigate through their IVR and wait for some real human to pick up the call. They flatly said the modem is theirs and might be obtained improperly, and asked for serial number. Because I was not at home with the modem so I could not provide such.

Optimum snuck in an $80 charge for a missed appointment that I never scheduled or agreed to. My boyfriend was at the apartment on the day of the "appointment", fully awake and they never even rang the doorbell. I tried to call Optimum about this when I came back from work and saw this outrageous bill, which is more than 3X my normal bill, but all of their agents were gone for the day. Instead I got to listen to a 5-minute commercial urging me to purchase the latest UFC fight on Pay Per View.

We had a phone issue and I called support. After a quick few minutes he said an onsite tech was needed and we will be charged. Of course we needed it fixed so we scheduled an appt. The onsite tech arrived the following week, spent a minute checking the modem and said everything was good on his end and that he does not work on the phones. Told me to call a phone company to fix the issue, but did not give me a number and said to look it up on the internet. Apparently it was a phone line issue that he did not want to do. Why send a tech if they cannot do the job. So no more than 5 mins looking into the issue, he asked me to sign the SA which I refused. I get a bill for $80. I called in for a billing dispute and was told nothing can be done to remove service charge as I signed the SA. My signature was forged. They need to be held accountable for this!

Ever since I switched to Altice service, it has been the worst experience of my life! Paying so much money for a product that never works! My DVR freezes, my remote always loses connection. It’s the worst. I hope for the Verizon FIOS can come into my neighborhood SOON!

I just tried to sign up for Optimum. Was told my bill would be 124 for a month including everything I wanted my DVR my channels and my Internet for two years. He asked for my social and started the process then disclosed to me that he made a mistake and lied to me that I only get six months free of DVR after that my bill would be $17 more month. Then I asked for a supervisor. At this point he then told me that it was gonna be $12 more for taxes after we agreed on the price and a addition 2 dollar fee for not using Altise boxes and getting Samsung boxes instead.

I moved recently, and had difficulty rescheduling an appointment to re-install at my new location, based on PSEG not having power turned on. So I called to reschedule the appointment, and that's when the nightmare began! That entire week they had no available times to re-install. Not till 10 days after, the day after Labor Day. When I and everyone else was back to work. They subsequently couldn't find an available time again the rest of 2018! For an existing customer in good standing for the past 4 years. Finally after my wife called a couple of more times, they found one a week later. Ok. The night before our move we got a call confirming the install, but we had already rescheduled it for the following week. Thankfully they took note when we called back. But the following is the real insult to this review, which I never do!

The worst company in the world!!! Please DO NOT make my mistake. I switch from Verizon think I will save some money. I wish I was reading the review before I do the switch. This is by far the worst of the worst company in the entire world. Their customer service is a disaster. You going to wait over a one hour online. They're going to move you from representative - representative. The Internet is slow. I have them for a few weeks. It is ** sucks. I wish they will GO OUT OF business.

I called on Aug 23rd, when I experience TV freezing, intermittent internet and no ring on phone. I rebooted all equipment before calling support. 45 mins of wait, then connecting tech support after another 30 mins. Then making a tech support appointment. Then, making you agree to charge $80 for visit to your home. Long story, I called everyday to tech support for 14 days as issues continued but symptoms varied. Four times, support reported "problem is reported in your area, and will notify once it is restored". No one ever called back. Made appointment three times, once appointment disappeared.

My parents ordered Altice last week. The tech showed up three hours late to do the install. Then attached the phone and told my parents he would be right back. He got in the truck drove away and never called or returned. I called customer service to complain about this very unprofessional tech, they said "I don't know what to tell you. Make another appointment." Going to cancel the order and stick with Fios. Worst company ever.

The extended internet is not extended. It makes you switch networks. Have to reboot every day. DVR freezes and is unwatchable. Had it for a month. Must have called 10 times because of issues. TERRIBLE. Don't get this.

I ordered 300 mbps download speed with Optimum and I was told to upgrade my modem and router to Altice One. I was given time slot of 11:00 am to 2:00 pm, technician did not show up or called that he is running late. After making 2 follow up calls tech shows up at 5:00 pm; I lost my 1 working day. Tech replaced old modem with Altice One did not show me speed test and left. Since I was having internet speed problem, I tested the speed with Speedtest.net and was getting speed of 40 to 70 mbps download with direct cat 5 wire with modem and about 1 mbps wireless in the same room where modem is located.

I keep getting calls from 631-419-7543. They claim to be Optimum offering Internet upgrade, they have been told to stop calling. They stop, then a few months later they call again. I called Optimum directly to tell them about this call and to stop calling me. They said it is a scam, the number is not even an Optimum number. It is registered to Brooks Fiber Communications. I asked them what they are doing to stop this scam, the operator was totally clueless, well I say obviously nothing. I see all the complaints on the Internet about this number and they are doing nothing about it.

I was having issues with my telephone service after the storm on August 7th. I contacted Optimum and tried troubleshooting, however this did not work. I called back to schedule a technician and was informed that I would only have to pay the $80 charge if the technician stopped by between the specified time (8am to 11am) and I was not present OR if they showed up and my phone was indeed working.

I called Optimum to cancel my internet service (since my price for internet always goes up, but the service just keeps getting worse). After waiting on hold for 20 minutes, I was greeted by a "customer service agent". She started off polite, but then advised me that I can not cancel my service since my wife started it. Funny thing is the credit card used to pay the bill, email address on file, and mobile phone number on file are all mine. My wife also informed them I an authorized user. So I ask them to call my wife, the lady says no I can't.

I can't imagine a more heartless company. When my mother passed away earlier this year, we went into their office to terminate her Optimum services. We're informed that because she was billed in advance, they would be unable to issue a refund for any pro-rated part of her $150/month bill... despite the fact that she clearly wasn't going to be able to use any of them. On top of this, they have now passed a $47 bill onto a collection agency to collect from her estate with no explanation whatsoever (we were not informed of any outstanding charges when we returned our equipment and cancelled service). Beware - they will continue to charge you all the way to the grave and beyond. Disgusting.

I just bought townhouse in Dumont, NJ. We have around 10 units in this complex. Since Optimum is the only cable provider, we do not have Spectrum or Verizon Fios. I made appointments 3 times already. For the first time, technician came and he needed to change old wires from the main box to my unit, and he left without installation. 2nd time same guy came, I told him to install wires from the roof or outside the walls, like some other technician from Optimum had installed for other 9 units. The technician denied using roof, said it was too risky for him to access the roof, but I showed him other technician have installed the new wires from the box to the roof and to the units. He denied and left.

Updated on 02/08/2019: I received my bill today from Optimum (I only have internet service) and now a Network Enhancement Fee of $2.50 has been added by these scam artists. This fee is nothing more than Altice’s way of saying “because we can”. All I can say is thank goodness there is a class-action lawsuit in the works against this company. I would love nothing more than to see Altice pack their bags and go back to France where they belong.

Line was down Monday night 6 p.m. I called for service appointment. Could not get service until Wednesday between 8 a.m. and 12 p.m. Wednesday service did not show up. Was told no one was home. My son was home the whole time. I called the service department and was told they could not come back Wednesday. Now I have been rescheduled for Thursday with no time. It is 10:30 a.m. still no service. This is since Monday night at 6 p.m.

2 channels not working properly. Seems like their equipment malfunction. Sooo...send a tech. Want us to pay for service visit or go to an Optimum store to get new cable boxes. For the price we pay each month the service should be free. 2 cable boxes are considered rentals which we pay for. They should be responsible for their equipment and replace defective equipment. They wanted us to travel to some other town with the 2 boxes to be replaced. REALLY? Yeah great CS!!!

Had this company for over seven years, once Altice One took over my experience been a nightmare. Customer service is a joke. I have to wait for tech to show up, which means my whole day off I have to sit one for them to show up and do something. This is the third time in two month. Same problems. Equipment it’s a nightmare. Can’t wait to switch company.

Cable installer never came, had to reschedule, told to call to remove installation fee-Brian the billing supervisor gave me the WORST customer service saying they needed proof of my phone calls. As a customer service manager myself I would never treat a client so horribly and make them jump through hoops... especially since they were in the wrong! Optimum needs to hire and train better!

As a Real Estate business provider having great phone service along with substantial WIFI is important, but what is MOST important is having a service provider actually SHOW UP when a consumer books an installation appointment, NOT showing up TWICE with no call from the Service Tech to reschedule is ridiculous and very unprofessional. Because of their lack of communication and follow through I have lost business, on top of everything else their customer service department is NO help. I was only offered a $20 dollar credit (after I requested something to be done) and I have been a consumer with Optimum for years. Next I was told I would be contacted by the service tech. Days later and still NO word. What has this company become? The lack of follow through and non-professional customer service is astonishing!!! Taking my business elsewhere.

I went into my account and wanted to pay my bill. I tried logging in and was informed my password was not correct. I pressed "forgot the password". It sent me to a screen and it would not let me reset. It did not send me the text message to reset in over twenty minutes. No customer service on the weekends. I probably will switch to a competitor.

This is the worst service experience I have ever had. I have total service outage specific to my outside box and I have been waiting for over a week for a service technician with zero possibility of escalating. How can a company be considered a utility if they so long to schedule a technician? I don’t believe this is legal or fair as I pay hundreds per month for a service I have not received. The government need to require that the utility companies have more stringent response times. Totally unacceptable in this era of technology reliability to work live and play.

Optimum Cable internet refuses to prorate the final bill for internet and phone services. I cancelled my services which were $143 a month and returned the equipment 5 days into the billing cycle, which is 30 days. However, Optimum insists on billing for the full month, even though only 5 days of service was provided. They are charging for 25 days of service that can not be utilized, which is well over $100. Optimum says they are not a metered service, yet they have the ability to shut off service on demand. This is a new policy recently applied 3 years ago. Congress, the FCC and NYS regulators must step into protect consumers from this fraudulent billing practice.

Had Altice One installed 7/12/18. Technician was 2 hours late, could not get the mini boxes to work, and left that way. Had to call Optimum back next day, sent out another technician that left wires hanging out of my walls, basement and house and could not fix it. Stated I needed to make another appointment to rewire my house. Which is odd because the main box worked fine. I asked for my original boxes back, which they could not provide. 8/24/18 Cancelled service and went with Verizon which had no problems connecting service and works fine. Optimum had the audacity to charge me $79 install fee which I am not paying. First of all quoted me $39 install fee. Secondly, did not install properly and caused damage to my home. Awful customer service!!! Consumers beware.

For the last year I have had Verizon. I had zero problems with Verizon but when someone from Optimum came to my door, offering more channels, a cheaper monthly payment and to pay our Netflix for a year, I figured why not. It would be saving $40+ per month. HORRIBLE DECISION. Although I love the set up of it all, the voice button, etc... IT NEVER WORKS. I’ve spent several hours on the phone with them, have had techs out to the house and it still never works. My DVR function, On Demand, Netflix, etc constantly stops working. The remotes will stop working daily.

I have had a very frustrating experience with Altice (Optimum) formerly Cablevision. They have billed me for two months even after I cancelled my internet service. First I called them just two into my billing cycle to cancel my service and they charged me for a whole month. I was very unhappy but they did not stop there. They billed me for one more month after that saying that the customer service agent put my service on temp suspension rather than cancelling service. I called customer service several times but none of them are helpful.

Oh my, first phone call: I would like to switch service from the previous owner into my name and upgrade. Second phone call: I tried to get online to access my account and it still in the previous owner's name can you fix that. They said I needed to fill out a change of name form. We did. third phone call: you billed the previous owners and took the money from their account. Please reverse payment to them I am sending a check. Oh they need to email and advise they wish to no longer have the payment directly removed. Ok they did. Fourth call, maybe, I lost track. Why is the previous still being billed? Oh you must contact your financial institution. Ok ok ok, Wtf already.

I disconnected my service. This company is a bunch of crooks as they don't daily pro-rate for 31 days of service which any other utility company does. For example, If your usage is 1 day into the next billing cycle they charge you in advance for the whole month which in my opinion is illegal. Which means that they're getting paid for 30 days of non-usage after a disconnect. If you pro-rate yourself and not pay for the full month they will more than likely have a collections department involved which will affect your credit. I'm thinking of taking legal action against them if necessary and so should other customers if they want it stopped. I'm infuriated with Optimum by Altice and will make sure to spread the word about the horrible company they are and my horrible experience.

If I could I would give them a negative star rating, that is how bad my experience was. Thought I would switch services because of cost savings. Did so in May 2018 and for the 2 weeks that I had Optimum/Altice One it was one headache after another. To begin with the tech that came to install my system never told me or gave me any paperwork regarding the system, he came with a reusable shopping bag with the cable boxes and remotes in them. After it was installed, I had to call that day because I couldn't get service. I called almost daily because I did not have service, I even had a service technician show up to check the system, he swapped the remote controls on both my units, that was it. The system continued to fail and as I would get more and more frustrated I cancelled the service after 2 weeks.

After receiving numerous mail promotions for Atlice One, a saleswoman came to my door so I spoke with her since I was intrigued. My main problem with Verizon was the picture quality, especially at night, on my 4K TVs. She convinced me the picture would be better since the Altice boxes were newer technology and actually 4K boxes (although Optimum doesn't have 4K service yet). The boxes were also supposed to be better since they have cable box, router, and cable modem all in one box.

No showed for an appointment missed an entire day of work. Optimum gave me an appointment for the entire day Wednesday, August 8, 2018. Not only did they no-show they never bothered to call me when the appointment got canceled in their system for reason they have no idea why. I lost $400 not working waiting for them for absolutely nothing. Yet when I made the appointment, if they show up and you aren’t there they charge you $80. Do I have any recourse? Should I charge them $80? Should I take $80 off my bill and fight it? The only thing they’re able to offer me as an apology which let me tell you how much that is worth, nothing. This is so disrespectful to people. I remember when Time Warner in New York got sued bad for this problem

So I had the Optimum cable, internet and phone package but noticed after a while my bill was almost $400 for somewhat reliable service, and premium channels available only at a package upgrade and an even higher bill. Unfortunately Optimum has been the ONLY cable internet company in my area until recently. I quickly jumped at the chance switch to DirecTV but Optimum is currently still the only internet service provider in Brookhaven, NY. As a result I pay Optimum for internet service only. Problem is I have no internet service. The equipment does not work. I spend hours troubleshooting with them at no avail.

I disconnected my service due to the sale of my property. This company is a bunch of crooks as they don't daily pro-rate for 31 days of service which any other utility company does. For example, If your usage is 1 day into the next billing cycle they charge you in advance for the whole month which in my opinion is illegal. Which means that they're getting paid for 30 days of non-usage after a disconnect. If you pro-rate yourself and not pay for the full month they will more than likely have a collections department involved which will affect your credit. I'm thinking of taking legal action against them if necessary and so should other customers if they want it stopped. I'm infuriated with Optimum by Altice and will make sure to spread the word about the horrible company they are and my horrible experience.

Optimum not only has poor service, but they have NO customer service. They never answer the phones, don't have email contact methods and outright lie to their customers. Then they discriminate between new and long time customers by giving new customers rates at 1/3 or 1/3 the rates existing customers pay. AVOID Optimum/Cablevision at all costs. Let's all team together and put them out of business and stop the monopolies in this country NOW!!!

My mother who is 86 had a notice come up while watching TV to select her package. Apparently her old package ran out. She selected what she thought was the same one but a few weeks later when the bill came she had ACCIDENTALLY selected a package for $100.00 more. She went to the office and there was nothing they could do to take the charge off the bill (bills are for future service not already used by the way). She is living on SS and has been a customer for a long time, she never had that come up on the TV before and it confused her because she had to quickly select. I called on her behalf and even a supervisor said nothing they can do to give her a credit. She never even knew she had these channels. I am getting her an antenna now and have her cancel.

We switched from Verizon Fios to save money, BIG mistake. First day installation was today. Tech arrived, connected wires then couldn’t get anything to work. Unable to complete installation he said, because of an “outage of the box.” Not the area. The box. It’s brand new so how the hell is it not working? He said the hard part was done. It could be out all day. When it works we’ll see it. WTF. This was 10am mind you. We left for the day then returned around 2pm. Still not working. I called customer service, emailed and a legit full hour later of being on hold 3 times, I’m told they are working on it.

Does anybody has Optimum? I've been having problems in which the company cannot fix for a year in a half now. I at first was getting distortion on some channels, on my DVR and On Demand. They fixed the channels but can never fix the DVR and the On Demand. They are under staff and use outside contractors to do maintenance because they cannot do all the jobs. They send the construction team yesterday to do the final touch in rewiring outside. I put on my TV last night and I have the same problem. This is uncalled for. I guess they don't have the time to correctly fix the problem.

Probably one of the worst UX/customer service experiences I ever had to deal with. They are quick to set you up and take your money, but when you have an issue and try calling, they are absolutely the worst! I called twice; once because my connection was disrupted out of nowhere. The rep was too casual on the phone to even care to help. He made no sense, telling me 5G is better, trying to sell me some scam of an upgrade, when I know very well 5G is just horribly dangerous to even have set up in any home. Anyway, he veered off the real reason why I called and never helped out in solving the issue. I ended up fixing the issue myself.

I had a installation scheduled for yesterday, the tech came and as quick as I had told him that I needed to make a hole he was gone! He told me I needed to call and reschedule for that work to be done as he didn't have the tools available, understandable but I thought he was going to do the other work in the meantime. Because of our move in not being completed, he didn't install but saw that we had at least ONE TV available and still didn't install anything. If it wasn't for my mom showing up, I would've never known that he had left my property! I called him, since he had called prior to arrival, and he said "Nah, I won't be going back, there's nothing for me to do." I asked if he could at least do the one box and our phone and internet and he said "Nah, I'm already at my next location, I'm too far" mind you he had left TWO MINUTES PRIOR TO ME CALLING!

I have been continually misadvised by the poorly trained staff and now, on my most recent calls when I demanded management upon realizing the matters I would told on numerous previous occasions would be addressed were not, I was not given a resolution or even remote consideration. I moved out of my apartment February 1, at which point I contacted Optimum to discontinue service and was told the cancellation process was completed and no equipment needed to be returned.

THIS COMPANY DOES NOT DESERVE A SINGLE STAR! I don't understand how they train their employees but it is absolutely horrible! I have never in my life been given so much runaround and back and forth in my life. I moved into a new apartment and set up an appointment 2 weeks ago. The day of the appointment 7/30 I called to confirm that the appointment was still on and everything was scheduled to go. Keep in mind their email says that they will contact you within 24 hours if they cannot fulfill the appointment. I spoke with a customer service rep and she informed me that they were still working on the wiring in my building and it would be completed by 8/1. Strike number 1. So I ask why did I not receive a phone call informing me of this information. I took off work to have this service installed. She couldn't provide an answer. Strike number 2.

If I could give them negative stars, I would! You have to call each month to dispute "charges" they keep you on hold and "disconnect" you after being on hold for a long duration. Then each year I have call and renegotiate my bill. I have two TVs, NO Showtime, HBO, Stars, Cinemax or any fancy channels and my bill with phone and internet including taxes and fees comes out to over $240.00 per month. They are the worst company to deal with. The last thing you want to do after working all day is to come home and open your cable bill that is more than your car note. SURPRISE!! There are so many other cable alternatives. The days of paying that much for cable are over!

For the past 4 days I have woken up to no service; no wifi, no phone, and no tv. It eventually turns on around 10:00 am and I do nothing - it just comes on. Which leads me to believe it is something with your equipment. On Sunday morning the 2nd day it occurred I called and set up an appointment for Monday - all day of course. 10-8 was time I was given. However, on Sunday when the service came on I cancelled the service call because I did not want to be charged $80.00 for them to not find nothing wrong. This turned out to be a big mistake. On Monday once again I woke up to no service and again it came on around 10:00 - called & set up appointment for Tuesday 11-2.

I had some questions on my bill so tried to get their website first to get answers. This website is just endless loop of clicking thru useless and general info. Then trying to call them, this was even more frustrating. Went thru whole bunch of robotic Q/As and still cannot find the answers nor get any human on the call. And in the end of every call, there is a robotic voice says "Good Bye" and hangs up the call even before you have any options to go forward. Basically it's telling you to ** off and there is nothing you can do about it. Definitely looking for a new cable company now... I have never experienced such bad customer service.

There's any human working at Optimum? No matter if Chat, Phone, etc. they just don't answer the phone to their customers, you have to pick 100's options. I wish in order for me to pay my bill I can apply the same system. If you want me to pay taxes, please press 1, if taxes is over 2 dollars press 2, for taxes over 2.03 dollars press 3... For state taxes press 7 and so. Customer services in this company really suck, too bad, is a shame in my area we don't have another choice. Otherwise I will change and stay OUT of this very expensive and careless cable company.

Avoid Optimum. They make it really difficult to cancel their service and after you manage to cancel their service they will bill you for days you are not using their service, according their billing cycle. Very unfair to pay for a service that is not being used.

With them about 20 years. Their customer service, field service and internet service is the worst I have experienced. Try to rectify anything over the phone. Get ready to take a day off for that. So much waiting time, who has time to listen music all day. Will not adjust new offers to existing customers without a contract. It's like I am buying a biting dog. If they cannot resolve your concern they will put you on music and walk away. Routine inside office trick. Poor customer after minutes or hours give up. It really showing no respect to customers. If I have any other choice I will get rid of this outfit any time. Will not recommend to anyone.

Optimum was the only provider in my apartment when I moved in, so I have chosen it for my internet service. Speed often goes down during the peak hours. They don't allow to disconnect your service online and make it maximally inconvenient for you to close the account. After I moved to a different place, it took me several calls to customer service with wait time over 30 minutes to get off the hook.

I have had a very unacceptable experience with Optimum after recently discontinuing my monthly service, having sold my home. Like many others who have recently written to complain, I was shocked to find Optimum would insist I pay for a full 30 days of service though I only lived in the house for Two of those days, and had turned in the cable equipment at Optimum the day of closing—having no idea it was 2 days into billing cycle-My monthly tv, internet and phone bill was $224! That’s about $8 per day. I asked what I could do or who I could speak to and was given an address in Jericho to put my complaint in writing. I did write. I received a response reiterating that I owed the money and this was the policy now.

Called to disconnect services because of moving. I wanted the services to be disconnected on the last day that I will be residing at the current location. The telephone representative stated that my services will continue to run until the billing date comes to a conclusion, even if I will not be using the services anymore since the last day of the move. I don't think it's fair for me to pay an extra 11 days to Optimum for services that I do not have. NOT FAIR FOR CONSUMERS TO PAY FOR SERVICES THEY DO NOT HAVE! Shame on you Optimum!

People stay far away from Optimum cable. They are trying to cheat of a bill that I just paid the tech to installed cable on July 10. They sent an email saying they receive the payment the day the tech installed my services. Now I got a bill claiming I owe them. Week later after install I think I'm going to get a lawyer. I have proof I paid. They sent me an email confirm they receive it and I have a money order recent to prove I have paid. Call customer service about. They see where the email was sent that I had paid but somehow not noted to my account and they don't have the money order. It's not problem if the tech pocketed the money. I just want my account straight now. They are talking about somebody going to get in contact with 3 to 12 business days that don't make any sense. I am going to talk to a lawyer about this matter. To anybody getting cable from Optimum beware. They will try to cheat you.

This company SUCKS! My internet service went out (again) and I scheduled an appointment - only available in 3 days! They said the person must be at home ALL DAY, from 10 am to 8 pm, otherwise they will charge $80 if you're not there, so I took a day off work to accommodate them. At 7 PM I called them again and was assured that they are still coming but they never showed up. I called after 7:30 and they just said that I'll need to re-schedule. The next appointment is available in 2 days only. What about a day lost waiting for them? What about loss of income because I took a day off? Shall I charge them $80 for not showing up and a day worth of my wages? These people don't care because they own the market. Their customer service is horrible and their products and services are garbage. I wish there was a choice and a fair competition in this market! These monopolies do what they want and are able to get away with it.

My cable TV went down on yesterday July 15 2018. I've called Optimum and after trying few things the representative, she made an appointment for a technician to be here today July 16 2018 between 11:00 am to 2:00pm. Closer to 2:00 pm, I've called Optimum because the technician didn't show up. When I've checked with their system my appointment was moved to 5:00pm to 6:30pm. After talking to a representative, she said the technician had called me, but there was no answer. It was lie, I've had my phone with me all the time and I've got no calls from Optimum technician. I've called them for the third time, a rep, told me someone was going to call me within few minutes.

Trying to get new Altice. Man came and said need a new connection at pole. He sent a guy an week later. He badmouthed the first guy and said we don't need a new connection. We scheduled a 3rd appt a month later. They gave us a 10 hour window and never showed. They changed our appt without notifying us. We were given a 4th visit date a month after that. They did not show again and when we called they again changed our visit to another day without telling us. I lost 2 days work and they wanted to give me a $20 credit. I used some profane language and the service rep hung up. The entire call we asked to speak to a supervisor and the rep refused. I don't understand why they don't want our $$.

We have tried to cancel the cable TV portion of service multiple times, customer service is terrible. Multiple hangups, dropped calls, or just plain people not understanding. The bill keeps coming without reflecting the cancellation, and threats to cancel the internet and phone which were kept. If you don't pay the bill they send even if incorrect. Four separate 3 hour plus conversations on four separate dates over two months. Then to dispute a bill or error, they say it must be in writing. Then they can't provide an address to write to. Customer service is clueless, their only statement is that they can't give a credit. Only positive I have is that the techs who actually visited were good. If you have any choice for other service I would advise taking that option.

I have been with Optimum for well over 10 years. Every time I call it's a hassle. They make it up as they go, unplug this, plug that and I'm so use to it that I unplug everything before I even get on the phone. They love blaming on outages. There was no outage. The cable service does not work if it is not centrally located. I had to move my internet to the central floor to use it throughout my small home. Really.

Your company had someone come to my house to collect your cable after one month not paying the bill. I went with Verizon because your customer service is horrible and my bill is never the same price. The way amount I pay is $188 plus a month for 2 cable boxes. I have to climb mountains to speak to a customer service representative. The last thing. How dare you have a man come to my house to pick up the boxes unannounced? State in the hallway since I haven't paid my bill he coming to collect the boxes. I live in a big building. People now know my business. Disgusting company. You are so unprofessional.

Very bad service. The internet is absolutely not reliable. I experienced regular service outages. Optimum does not provide any compensation for their poor service and internet outages. They do not care about their clients.

Today (7/6) at about 1 PM One of your service technicians came to handle a complaint in my condo building. All during that morning and afternoon my phone and TV was functioning perfectly. Suddenly my phone, in the middle of a conversation, stopped working and my TV had no service. I noticed the Optimum truck and went downstairs to check and found your technician working on our cable entrance box. He had a bunch of wires disconnected and indicated that I should wait a few minutes as he was running a test and everything would be fine in a bit.

I am trying to register a new router from Optimum. I spend close to $400 monthly with Optimum. I expect good customer support. Phone wait time is 45 minutes. Online registration page has not connected in 35 minutes. Online chat for support has not connected in 30 minutes. CUSTOMER SERVICE SUCKS. It used to be much better. I will be exploring alternative options immediately.

I disconnected my account and was told that I will be billed for the whole month ahead of unused service. I checked other reviews and on Yelp many other people have the same issue. Get rid of them. Stay away - we need to file class action against them.

I have Disconnected my internet services on 07/01/2018 by calling to the customer care and submitted all the equipment to the Optimum Store on 07/03/2018, but in my online account it say to pay 65.65 $ bill for the month July Billing Cycle (07/01/2018 to 07/31/2018)? In this regard I called again to the customer care several times and after long wait (around 30 minutes) reached the calls and each times different customer care representatives are telling me different stories!! No one have enough knowledge about the billing and finally they said I want to pay for the whole month of July even though you disconnected on July 1st??? Really ridiculous business!!!

Optimum has a sneaky way of raising your bill. They constantly add "promotions" onto your service even when you are already paying the full price. They never say on the bill that the service is going up. Then after 3 or 4 months they take away the promotion and your bill is 5 or 10$ higher. I called and they hide behind the fact that they are giving you promotions, but suddenly after a few months the amount you're paying includes a new promotion. Wait a few more months and your bill is higher again when they take away that promotion. Really shady. I hate these conglomerate corporate **!!!

Had no TV, Internet, Cable for 15 days, they have no on staff repair crews so it is all outsourced. I needed the main cable hook up in street repaired as it was hit. Only person who told the truth was actual guy who repaired the thing, without detailing the entire charade, of course got bill for full month, my request 1/2 month service pay half month bill, obvious and reasonable? No way to Optimum. Offer was 10%, then $67 (bill is $284) then free this and that (very nice but compensation). Last service person said that $98.03 would be credited and would apply right away. I accepted to end this stupidity. It has gone on now for over 30 days, of course no $98 showed up, only $28.01 as I was told that is what the "system approved." They would of course escalate and call me back in 24-48 (they never do).

I call Optimum Cable AKA Altice crack cable. First the service that they claim are high quality is just false advertising, I don't see any H/Q in my service so why am I paying more every month. It seems they find new loopholes to bill you more money. I only switched from Verizon just to have wifi everywhere. They have superior service compared to crack cable. The equipment is older than IO care to mention. I pay for 300 mbps and 90% of the time get 80 mbps. They fluctuate my speed all the time and customer service is the worst in the world. I call and say my service is out. They said, "I don't see any outages. Sorry can't help you." Meanwhile my neighbors were also out. Clearly they are liars. As soon as I can I am switching to off grid. Don't need any service from cable, I already have a H/D antenna and a DVR hooked up and guess what. I don't pay for it and the picture is High Quality unlike crack cable.

Although we pay Optimum 300 dollars a month. Our service has been horrible. Our service went out on Friday and they said they could only send someone on Monday which would result in myself having to take the day off. Cannot wait until we get Verizon!

I have had Optimum TV Cable service for a few years but in the last few months the DVR playback and the TV shows are pixilated so that I cannot watch any shows. I have called tech services and they usually reboot and then it works for a while but it keeps on happening. For the past two months, I have had to call them at least 2 to 3 times a week. They finally send a tech to my home and he said it was with the home office and then charged me $80 for the visit. It is still not working.

Sooo I need to vent... I’ve had Optimum (formerly Cablevision) for a long time. Saw the commercials for Altice One & decided to switch to that back in February... Should have known from day one when the tech had a problem programming my remotes that I was making the wrong choice. It took him about 10 times just to get them to work. I have called them probably 20-30 to fix the different issues I was having (my boxes just randomly turning off, having to reset the WiFi constantly & not being able to watch ANYTHING that I had recorded because it was so pixelated). Each time I called them, the lovely person on the other end would walk me through the same exact thing the last person that I spoke to did. "Let’s reset this. Let’s turn this off. Let’s reboot. Let’s reprogram your remote." NONE of this worked.

On May 1st I had moved to our new apartment and decided to stay with Optimum, they forced me to get Altice One since there was a "promotion" which really was not!!! I had 2 TV's in previous apartment and had the Value package for the same exact price, but now I only have 1 TV and less channels (core package)! No one explained this to me and if I wanted to bump to the value package I would have to pay $10 more which is ridiculous. Anyway, they installed Altice One on May 1st and later that night, most of the channels said there was an error try again later, therefore I could not watch the channels! I called Optimum and the technician tried to do a remote session to troubleshoot, but no luck!!!

Don't bother with Altice One. I was forced into Optimum when I moved. I was a Time Warner customer for years, with no issues. I would get Verizon if it was a choice. Ever since I signed up with Optimum it has been nothing but issues, and when you need support, they take DAYS to get to you. Customer service could be the dumbest, most untrained people on the planet. How does this company stay in business? This is the 3rd time they reset my account password (which then causes huge problems in my family) without asking me and STILL not fixing my problem.

I call BS on Optimum’s (Monmouth County, NJ) new policy on disconnecting on next billing cycle. I called for a disconnect on June 18, but being told I still have to pay until the next billing cycle of July 14. The next time, according to their customer service agent, Cameron, says the disconnect can happen. Meanwhile, I do not have a contract. Paying for four weeks of unused service is a penalty. What makes me very angry. Thinking I had a contract, I called their customer service a few weeks prior about penalties for canceling. They said, no. I can cancel at anytime. But they never mentioned the billing cycle disconnect policy. That’s a bait and switch.

I had an internet outage and tried to call Optimum on a Thursday evening. Talked to a stubborn machine for about 20 minutes which made me go through the reset-the browser routine and did not even give me the option to talk to a human being until the next morning. I tried online chat (using my cellphone as a hotspot as the internet was down) and it took at least 30 minutes, probably longer, to get somebody online, who did some remote magic. This helped temporarily, but 36 hours later, the internet slowed to a crawl again.

I canceled my phone and cable service mid-April 2018. I received partial credit for the timing of the cancelation. A one time charge appeared on my June billing statement. I spent over 3 hours (no exaggeration) on the phone and earlier, 2 hours, using online chat service to resolve a miscellaneous charge on my June account. Aside from the disconnects with the Online Chats and the calls to my office from billing without leaving telephone numbers I managed several telephone calls. Background, my June bill had a one time charge, it was called a "Refund" but appeared as a charge. I got 6 different explanations from 6 different reps on the phone. Four billing reps said I was owed a refund - the last one, Yuri, said, "Yes, we refunded you in April but now you owe us that refund in June."

Called to cancel my service 5 days into my billing cycle. I've moved into a new apartment where Optimum/Altice isn't available. They're now telling me I have to pay for 25 days where I'm not using their services at all before they can cancel my account. Apparently when Altice took over Optimum, they quietly changed their policy to charge you for the full month even if you cancel one day into your billing cycle. Far as I've experienced or heard, they're the only ones who pull this. The people in customer service don't seem to give a darn either. You can guarantee that I'll never go back to Optimum/Altice or recommend it to anyone else.

Cable Vision is a terrible company. Was forced to give a star, didn't want to give any! They cancel all of your service due to signal leakage??? What does that mean?? I work from home. They leave a note on your door with an appointment that they arrange alone. Just assume you will be there. I lost tons of work time due to this inconvenience. For $220.00 a month? No thanks. I NEED to cancel service A. S.A.P.

For the second time cable wires have been pulled down from the pole and have caused damages to my property. These wires should be raised here to avoid damages. Also Optimum installer should be neat and wire the outside of homes properly. Not tie cables to other cables on property. I have just replaced the siding due to these damages and your work is super sloppy!

If I could give Optimum zero stars I would. My husband decided to switch to Optimum and the new Altice One at the beginning of May. We thought it would be nice to have a new system, faster internet, etc. So we switched. It worked well for a week and then a storm knocked out power for an hour and when power restored the Altice One system never did. To make a long story short hours were spent on the phone trying to troubleshoot. It was never resolved. We had a service appointment set up and the technician had it working and an hour after he left everything crashed. Spent hours and hours on the phone and was told that nothing could be resolved and we need all new equipment. So another service appointment was set up and they stood us up. Never showed! Then they stood us up for the next two appointments! After this we had it.

Our cable boxes from Optimum keep shutting off and then reboot. I called service. They told me the box was bad and I had to exchange it. I installed the new box. It worked for a while then it started to do the same thing. Then my other box started the same thing, they told me to exchange it also. So now I have two (new) boxes with the same issue.

Optimum continues to nickel and dime their customers, while providing internet speeds that are spotty and inconsistent on a regular basis. Why can't Optimum announce price increases to their clients in advance, most companies do? If Optimum wasn't the only internet provider in our area, I would switch in a heartbeat.

The internet service is very high priced, but the speed is never the same as the advertised one. I called recently because the signal was very choppy on a particular day. The support restarted the modem and everything seemed fine. However, they sent a Service Technician to check things out. The service technician said he fixed something and billed me $80. I'm not sure how it helped me anyway. The internet was working already. They also tried to sell me the monthly service technician subscription, which I think was the sole purpose of this Technician visiting. I called the customer service but it did not get resolved. I have been a customer for many years and they have no regard for their customers it looks like. Unfortunately there is a monopoly and these cable companies are taking the customers for ride.

We switched over to Altice One as soon as it became available in our area and we've had nothing but problems with the mini boxes, i.e. all the boxes other than the main box/modem-in-one. We continually experience severe pixelation on all 3 TVs which use the minis and the pixelation makes it impossible to watch anything on any station. This lasts for days and usually starts whenever it's raining. Tech support offers the same troubleshooting steps which do nothing. Every tech appointment is at least 3 days away and by then, the picture quality has returned to normal so the tech guys tell us nothing is wrong.

Altice One is awful. We switched from Fios because Fios lost Bloomberg. After watching all the commercials on TV I thought it would be ok to switch to Optimum. That was a big mistake. The price they quoted us in an email was not honored. They told us after it was just an estimate. You cannot hardwire any computers so you have to go out and buy an adapter for each computer that is not wifi. Even with doing that the computer is very slow. The main box hums all day and night keeping us away. The shows we are watching freeze all the time. We are constantly having to reboot the boxes. The DVR does not tape some shows to the end. The favorite channel switch keeps switching back to all channels. Of less importance the satellite boxes do not have clocks and all the boxes do not show the station you are watching.

I've been without cable, internet and phone for 3 days now. Called Optimum on Friday night the day the services went off (service had been off all day). Was told by customer service that there is no outage in the area and my case was isolated. Was further told that a tech couldn't come until Sunday. It's Sunday and tech came 3:30pm. He went outside to check the line and I went out behind him. To my surprise, my neighbors to the left and right of me were outside too. That is when I discovered that they had the same problem for 3 days. They were also waiting for a tech to come. The problem existed on the entire block.

Optimum made promises to us when we signed up that were never met and they make all kinds of excuses each time you call. They have no intentions of fulfilling their promises and are rude to work with! The service is horrible and they are the worst customer service people I’ve ever dealt with.

Optimum Cablevision is the worst company with the worst customer service! This company is constantly raising their prices and they offer the worst customer service! You are better off with any other company for phone, internet or for watching television or movies. This company is a total rip off.

My fiancé and I contacted Optimum to provide internet service for our new apartment. We purchased an Optimum approved modem to avoid the Optimum modem rental fee. We gave this modem to the Optimum technician installing our equipment so that he could install our modem instead of a modem owned by Optimum. He finishes and offers no indication of any issues. When the first bill arrived, to our surprise there was a modem fee charged to us. After a long series of phone calls with Optimum customer service we learned Optimum installed their own modem and they do not know where the modem we own is. Now we are left paying the fee we tried to avoid and are out $100 for the modem they lost. We are very dissatisfied with Optimum’s customer service and installers. We will be switching to Verizon first chance we get.

I Began Service on Feb 28 2018. On March 20 ( less than 3 weeks later) I called to cancel the service. On March 26th I returned their equipment. So, in less than 28 days I cancelled AND returned their equipment. When I called to cancel however, the "rep" kept stating that the service will cancel on the next billing cycle (which was on April 7th. Two and half weeks later!). I told him I wanted it canceled today. He DID NOT cancel the service the day I called and I am still being billed - 2 months later - for services. Apparently they do not honor their 30 days cancellation policy.

Customer service hours listed are not accurate. I've been placed on hold and told I was in queue 3 or queue 1 only to wait 20 minutes or more and then get disconnected. Billed in advance for services I cancelled 3-4 weeks ago. Can't get anyone on the phone or live chat even though their hours say they are open. I only need internet. There are other options out there, saying goodbye to Optimum after 20+ years of being a loyal paying customer.

Been with Optimum for a long time, over the weekend we lost cable, internet and phone. We called technical support to assist us, but was told that they would need to come out for a service call. The rep only seemed to care about the $80 service charge that we would be getting if it wasn't "their" problem. They gave us an "emergency appointment" for Monday from 10 am to 8 pm, we called several times throughout the day to confirm the appointment and was told by every rep that someone would be there.

Since the Altice service started, this has been a NIGHTMARE for me. I had the NEW service installed on April 4. I have never had a full week of service then. Customer service has no clue what they are doing (they keep circling around the same "troubleshooting" every time you call) and they have NO RECORD of my FOUR service appointments in FOUR weeks, which I personally have work orders for. Trying to REMOVE SERVICE I DON'T EVEN GET is even worse. Their customer "retention" department basically tells you that you're on your own- pay your bill call back later to get any credits. They DO not remove service because this will make my bill HIGHER, even though I haven't been getting service I'm paying for.

Very expensive service with outages and trying to get someone on the telephone to assist is a disaster. Wait time is too long and too many prompts. No other providers available in this area.

I was a customer of yours from 2/3/18 until about 3/7/18 when we cancelled service at that time because it never worked properly for one day during that time. We had 5 boxes installed at our home and there were always 2 boxes out at one time or another. During that month, I had at least 3 service phone calls, 2 for 1 hour or more. One of those was on Superbowl Sunday when the box in my den was not working at we were expecting 50 people over. Our frustration continued throughout the month where we became experts at trying to pair our remotes to the boxes but usually only lasted a short time. The service techs who came to our home as well as the initial installers were all outside contractors.

Optimum will not provide a printed channel guide, it is only available if you print it, or go to a certain channel to review it. Modem not available for sale, instead it must be rented, or bought elsewhere, cost for the service is too much, should be able to go a la carte.

Installer was new at the job. He insisted that I needed a router with my modem. I did not. Finally got him to consult a supervisor and then proceed. He chose my username without consulting me. Everything worked out in the end. This service was cheaper by far and thus worth the hassle.

We became dissatisfied with the service as the company had a feud with one of the movie suppliers - cutting off roughly half of our movie channels. Called to cancel - they argued about it for an hour - said they would do it. Hung up and no cut off - new bill in fact. Games games.

Expensive for the number of channels offered. But good customer service and contact if something goes down. They offered a good deal after damage from Sandy.

They have decent customer service but my bill has gone up by over $50.00 in the past 5 years. As much as I think they have a great selection of channels, most of the channels I don't need. Would rather have a plan where you can pick exactly the channels you want & it would be priced accordingly.

I have been a customer of this cable company for about 40 years through many different company names. My husband had a landline business phone with Verizon and he wanted to switch the number to our home cable account. He was told by Optimum customer service that it would be a simple switch, no equipment would be necessary and no technician would need to come to our home. It would be a simple switch from Verizon to Optimum. The phone was removed from Verizon and “switched” to Optimum without a phone call to our home to confirm or find out if it was working.

Service is not consistent and customer service is an experience, make sure you have at least 30 minutes to waste waiting on hold. Not worth the money it costs.

Optimum's outages are minimal and besides the ridiculous monthly charge we are happy with our service. During this latest snowstorm we were fortunate not to have our service interrupted.

The service is good but very expensive; They nickel and dime for all the services and treat new customers better than old ones; Rates are constantly going up for less and less services.

Have been a subscriber to this company for more than 25 years and service was good. They are now owned by Altice and everything has gone downhill. Every bit of service has gone down... It is more expensive and channels are dropped without compensation. The internet is unreliable and their service (house visit) for their own equipment has a fee... they even want to charge you an ongoing fee for service of their OWN equipment. The external wifi locations are now poor and not available in as many places. We are stuck between 2 choices of services (Verizon is the other) and they are both terrible. These monopolies are having their way and there is no way to get satisfaction.

Generally been helpful when called on phone for troubleshooting. However much TOO expensive, price changes too often for unknown reasons. Do not want or need all these channels. Also wish they would provide a guide with numerals by name of channel.

Optimum IO Cable has fast response to any problem and easy to follow instructions. Makes home visit if necessary. Very helpful when we moved here 1 1/2 years ago.

I rarely write reviews but this is too important and must stop!! Regarding cancellation of service - Since Optimum charges you one month in advance, upon cancellation Optimum used to be fair and refund you for unused days of service. Makes sense right. Well in January 2018 I moved across the country. Not only did Optimum NOT REFUND me for unused days of service in January, they CHARGED ME FOR AN ADDITIONAL MONTH!! How can any company get away with charging for one and a half months of service to which I no longer subscribed?? This is absurd!

Their customer service is excellent compared to Frontier and Comcast. They get about 100 mbps download and 23 mbps upload. They were taken over by Altice last year and they let 600 employees go, but they're still pretty good with customer service. That's the one thing that's most important to me since I work from home. I do not have a business acct. I recommend them highly.

Customer service stinks! Broken english? My remote WILL NOT WORK!! I HAVE TO GO TO THE STORE TO GET EXCHANGE?? Who is going pay for my gas??? They should put one in the mail! They do not care!!! DO NOT GET THIS SERVICE!!

I have 100 mbps internet. Seems to be slow, called the customer service, checked with them. Answer was is every thing ok but is slow. Bill is 60 USD per month.

The cost in my area is twice the price of other areas for the same service due to lack of competition. Optimum is unresponsive to this issue despite mailings advertising lower prices.

On 04/24/18 I paid my cable bill in a total of 370$ theY restored my service. Come Tuesday (today) they cut off my service and tells me my money was rejected. Okay, that would not have been an issue if I saw the money in my account. My bank doesn't have the money and Optimum Cablevision is saying they don't have my money either. The worst customer service ever!

Can't believe they can set the packages up to ensure you have to spend as much as possible! It's a crime and should be outlawed. The bill is never the same either.

Their service is okay. However, Cablevision abuses their monopoly position. They are greedy, manipulative, and underhanded in their pricing and billing.

The cost of boxes and remote rentals are extremely high and uncalled for. Having to pay for the Sports channel when I do not watch sports is not right. The rates go up every other month too. THEY OWN THE NEWSPAPER SO NOTHING NEGATIVE CAN EVER BE PUBLISHED CONCERNING THEM.

Dish network goes out often and reception is terrible. Optimum is overpriced and under serviced. They are irresponsible and unresponsive. I have made appointments and they will let you sit at home waiting ALL day long.

This is the worst company for internet service. Service goes down a lot, have many problems with TV/DVR & internet is extremely slow. We pay a lot of money for internet, TV and phone service... Want to find a better company with better service and monthly cost.