Optimum Reviews

Internet cuts off from 12:30 AM to 1:30 AM every night. Apparently they are trying to push a more expensive internet service, which I don't have a need for since all I do online is read my e-mail. In calling Optimum they claim that the problem is with my modem, but that time slot every night is suspicious. They suggest that I set up a service call, which would cost me $80. Being a disabled senior citizen on social security, that is money I don't have. These people are obnoxious, and the fact that they don't provide a senior citizen's discount speaks volumes.

We have had Optimum for about 10 years, and never really had an issue with it. We had the triple play bundle and after a while downgraded to just internet and TV when we did not need a phone line in the house. Service was fine, nothing remarkable, but everything worked. About a month ago, we were going to move and found out that there were more options where we were moving (Optimum was the only thing offered at our old address). So we made the decision to switch providers. We called Optimum to cancel the service and were told that we needed to cancel by August 8th in order to avoid being billed for August. We agreed and asked them to please terminate the service. They did that, and service was terminated. We believed we would not be billed for August and were told that we would have 30 days to return the equipment (1 cable box and 1 internet router).

So far so good. They're speedy, friendly and knowledgeable. When I call, they're usually able to help over the phone right away. A happy customer is a loyal customer. Been my motto for years.

I am a long time Optimum customer and recently decided to upgrade. New modem, new DVR boxes, house line... the works. So issue one: modem is a misfit, does its own thing, switches between my network and a phantom network, I mean it is constantly slow kicking itself from one network to another. (I have called to complain, on multiple occasions, but never got anywhere, got a 20$ credit and they basically told me, "well it still works so what’s the problem!" And if somehow it is my fault they charge for the service call. So I let it go, hey it still works... So issue two: I've ordered (well my boys) ordered channels like RedZone and NFL pkgs that we've never got, and unknowingly paid for them too, they sent us a 100$ gift card and we have the channels now but we paid way more for it in the end. But neither of these issues come close to the last, most recent, still pending, and takes the cake.

On 6/5/17 I called and said I wanted to disconnect from Optimum, but keep my e-mail since where I was moving to had Optimum. I was told I had to fill out a name change form... adding someone else's name and then when they received the form everything would be done. My cycle ended on 6/21. I filled out the form sent it back, returned the equipment and then called on the 21st to make sure everything was done. I was told that I and the person I was moving in with had to be on the phone at the same time. We were.

I have the internet service for 4-5 years. They tried to sneak in the charge for "modem fee" more than once. Every time I tried to solve the issue, I was transfer from one person to another and spent hours. I have been using my modem since day 1. I will not do any business with such company if I have other choices in my area.

In my area Optimum was the only reliable choice. They have been more than adequate. Both their online and telephone representatives resolve issues quickly. There are occasional glitches as I live in a mountain community but their bundle phone/internet/cable is pretty good.

Internet speed is a bit slow, and this company will eventually begin to cram additional charges onto your bill. Installers put holes in the nicely polished wood floors when setting up. And, the company is not very accommodating. If you need additional set up for more boxes, they won't come. You must check each statement you receive. Customer is helpful, once you can get a live person on the telephone.

I have used Optimum for years because they were the only option. For years I have had many service issues that have taken a lot of my time to resolve. I don't have time to fix Optimum! For years overtime I tried to watch a movie it would be pixelated and unwatchable. They kept coming over and telling me the service was good, they couldn't figure out the problem for 7 years. Just before I moved they sent someone who said he knew what it was. He changed things around and that was not the answer. It's very frustrating when you pay as much as I do for cable, phone and internet. Do we ever get what we pay for anymore? Nah!

I wait 5 days getting service from them. They schedule me for 8 am to 11 am. They never showed up and never called me back to inform me that they reschedule my appointment. When I called after 11 am, (3 times) they keep laying me telling me in 30 min, 20 min. And it's 2:30 pm they never showed up. Don't stress yourself. Don't deal with this terrible company. The worst experience ever. 0 STAR.

My family has used Optimum and its former incarnations for many years. We have received phone, internet, and TV from Optimum. Recently there have been problems maintaining Internet connections. We have found customer service to be inept, irresponsible, and, ultimately, worthless. Repairmen arrive hours after stated appointment window; promised follow-ups are disregarded; we are put on "hold" for an hour or more, and then are told we were connected to the wrong department. I wish we had never signed up with Optimum, and are now looking for alternative providers. I strongly discourage anyone from dealing with this company. Don't be seduced by promises. You will get nothing but aggravation.

Well I've been an Optimum customer when they used to be Cablevision. I've been paying all of the late fees and I still don't have service. I was told that my service was disconnected yet I paid over 600 dollars and I was paid. I was paying for a service and yet it was turned off for about a month and I was told I won't get back all of money I spent and this same company wonders why everyone goes to Netflix or Hulu or Sling TV. This service is way too expensive and the customer service DOES not do its job. This needs to stop and this company needs to take care of its customers not annoy or frustrate them.

In August I got an additional charge of $31. I called Optimum and they said that is a mistake happened on their side and they will fix it soon. But after one week I got another bill of $85 instead of my monthly bill $64. I called them again but this time they came up with some ridiculous explanation saying I canceled my account and reconnect it so I have to pay $85, so no change in the bill. They are misusing my credit card. I had similar experience with Optimum before so I am not surprised. Wasted my two days calling them. Calling them is a waste of time because they are trained for playing these dirty games. I will switch to Verizon. Optimum is the worse company I deal with. Optimum, please provide good customer service instead of rip-off.

I have the Optimum value package which include MTV2HD channel 55, now that channel is blocked. I called customer service today 8-25-2017 and spoke with Raul and I asked him why that channel has been blocked; he told me that channel is in Preferred Package. I told him that while talking to him I was in Optimum website and that the channel is included in that package. His response was that he doesn't understand why and the MTV2HD should not be included. So I told him that after all these time paying for that channel now is been removed? I told him that they need to revised the package and is not fair that me being a loyal customer for more than 4 years they just decided to removed the channel and still charging me the same, plus now they're charging for a modem that has been free after all these years. But that's okay cause they're losing another customer. Optimum every year is getting worse, bye bye.

On my July bill, I noticed an increase which turned out to be the modem fee of $4.95 plus tax. I later found out that this increase was buried on Page 2 of the prior months bill. Silly me... ad nauseam, I listened to the reps 'read' the response. WOW!!! Got an upgrade on the internet to 60 mbps and free service calls for the next 6 months. I scheduled a service call for Optimum to send a tech over to install my newly purchased modem/router. Hey folks... look at your bill. There is a line item for the router which reads 0.00 and for your internet connection. Mine says Optimum 60 $0.00. Can you guess what will be increased in the future???

The company just gets worse and worse. I've had my remote control for 14 years at least. It's falling apart and sparks. I requested a new one be sent. I did not receive it in the 7-10 business days they promised. I called on day 14 and was told it was "approved" on day 7 and should have it no later than day 16. No remote. So I call on day 17 to be told it was sent and cannot be sent again for another 60 days due to the few dollars it would cost to send it. When I asked about the cost, he said it was reading posting another not the remote itself. "A few dollars over all of our customers results in millions of dollars," he said. This is the 2nd time I've had a bad experience with their customer service and they alone are the reason I will be switching my service when I have the money. A good company would just send a new result and not make me "contact the postal service".

I have been speaking with Optimum representatives for almost three weeks about discontinuing my service. I spoke to three different representatives concerning this issue because of their sneaky billing tactics. Two of these times they apologized and offered to give me an adjustment for the following month. However, they told me that I signed up for promotions that I did not and blamed me for billing issues despite them having made changes without consulting me. They also failed to explain that I would have to pay for one more month of service despite the fact that my boxes would be returned.

Optimum is officially a broken company. You will spend 30 minutes plus just trying to get through to customer service. They will not pro-rate your bills if you disconnect mid cycle (Is this legal?). The techs they send to your home are rude and not trained to perform simple services like swap out equipment.

I was planning on returning equipment to Optimum, and they told me to go to a service center near Long Beach. That service center no longer is open for drop off of equipment. Then they told me to go to the one in Hicksville, which is about a 40 minute drive from where I live. They told me that even if I go after hours, there is a drop off bin where I can return my equipment, and my account would be identified by the bar codes on the router, cable box, and modem.

I had Optimum installed last week. What a mistake. They gave me a three hour window from 11 am to 2pm. Needless to say the tech never showed. I call twice to find out the problem. I had to wait till 4:25 pm before they call me back to tell me the Tech will not be coming today. Five and half hours wasted. I made a new appointment for the next morning. Even though I requested to be the first customer.. They put in a 8 am to 11:00 am window. They showed up Twelve noon wasting another four hours plus 1 and a half hour install bringing it to a total of 11 hours of my time wasted waiting for Optimum.

My Internet routinely goes out between the hours of 10:30am and 4:30pm. When customer service is contacted, they tell me it's a problem with my modem... which has worked perfectly with other Internet provider. Of course, after I call about the issue, somewhere between 10 minutes and a half hour my Internet is back up... The best part is after my last call they "upgraded" me to a plan I wasn't even made aware of and billed me for it. I will be canceling my service with Optimum.

Bait and switch on modem fee for long standing customer - Recently, I was again having connection problems. They never take any responsibility for their flaky service, and instead blamed my old modem (that they provided) and my old Apple Airport Extreme wireless router. I was made to believe that this old equipment was to blame. They offered to send me, free of charge, a new modem and a new wireless router. Who would refuse? No mention was made of a change in speed, and no mention was made of the $4.95 modem fee that now appears on my monthly bill. I would not have agreed to this had they fully disclosed all the facts. This was a bait and switch, and deceptive. I plan to fight it, but I don't expect to prevail.

I was promised by Optimum Cable TV company, when I first ordered their services that part of the promotional package deal that I would receive a $200.00 gift card, it has been more than 6 weeks when I called customer service. There was one representative that he said that I was right I should have received it already, that he filled out a form while I was on the phone. He said I should receive the gift card by August 2, 2017.

This is the second instance when I stayed home from work all day for a service appointment that was not kept. Today a repairman was supposed to arrive between 2 and 5. At 5:30 I received a call that he was delayed and would arrive between 6:15 and 7:30. When he did not come, I called Optimum and after being on hold a long time, was told that he was rescheduled between 8:15 and 9:00. I was not informed about that delay. It is 8:30 now and I have no idea if he will indeed show up. I have remained with Optimum because of good service with the previous owners of the company. I now will inquire about alternative service companies in this area. In addition, my rates were increased without informing me.

The Internet modem has been free for years. Now Optimum has added a fee of $5 per month for the modem. Optimum is continually increasing its revenue stream by adding new fees. They added a fee for basic tv, a fee for my sports package, and now this modem fee. The modem fee was announced in the fine print of my previous month's bill. Reading and listening to the bs from their customer rep and their escalation rep Optimum is positioning itself for even more incremental increases in their service pricing. They kept me on hold for an extraordinary long time. Efforts to contact Optimum via online chat were similarly frustrating.

On July 25, 2017 I received an e-mail from Optimum - "A thank you from us." The e-mail continued - "We're not just saying thank you. We're giving you some thank you gifts, starting with faster internet." "FREE 60 Mbps Internet - We're increasing your internet speed to 60 Mbps free. There's nothing for you to do - your speed will increase automatically. Please note: Your current modem is not equipment to deliver this faster speed. Please go to your local Optimum Store to exchange your current modem."

I had been an Optimum customer for years. I had some difficulty using the internet due to weak WiFi signal so I called the customer service to disconnect on Jul 28. The billing cycle was 23rd to 22nd and I already paid on Jul 6 for the service from June 23 to Jul 22. A rep asked me with no politeness why and said I must pay in full for the service from Jul 23 to Aug 22. Since I expected to get some refund, I asked again wanting to confirm if I wouldn't get refunded at all.

I had an Optimum cable service for the last 3 years. The deal was $89.93 per month for two years. The bill started to increase till $130; it was okay because we didn't want to change the company because we had it for multiple months. Suddenly, the bill increased from $130 to $170.20 so, we wanted to cancel it. We actually called them on May 28th but they told us we should wait until June 15th to cancel it but that was rude because we want to cancel it but they told us to wait to get their money; when we called them they were so rude and put us on hold for long time and didn't care about what we are saying at all. We waited and called them again but when we called them we were already dealing with another company because we don't want to deal with them again because they didn't care about the customer at all, they just care about the money that's it.

I had an Optimum cable service for the last 5 years. I disconnected the service on March 16th. At that time the rep said my account was up to date with payments and I didn't owe anything to them. Just the equipment that I returned 2 days later. A month passed and I received a bill for 179.00 for the service between March 16 to April 15. I called them and I said I didn't owe that month because my service was disconnected on March 16. They insist I owe them that month because my billing cycle start on the 15 of each month...??? Today I received a call from a collection agency trying to collect the money for the Optimum account. They are being helpless and rude on the phone. The worst customer service I ever experienced before. If I could rate them with a zero star I will do it. DO NOT MAKE BUSINESS WITH THEM!!!

This is quite a sad review to write. Being a third generation Optimum customer and a former Optimum employee, I can honestly say I have never been more dissatisfied with their business practices, customer relations and overall service quality over the past 3-6 months. I haven't been inconvenienced as severely as some of the other customers on this review page but nevertheless the recent changes the company has made has cause many to reconsider their service provider and I'm slowly falling into that trend.

In 10 years of being an Optimum Online customer this evening (about 5:10 pm EST) we had to call on an account where there were two billing errors, one for an installation fee that was supposed to be waived due to them missing our appointment, and the second charging us for an old account that was previously removed! Immediately the customer assault representative "Tina" from "billing" was extremely aggressive, disrespectful, and even threatened me that if I would not listen to her, and be yelled at by her, she was just going to hang up on me and not provide me the customer service I was seeking. Having no choice, I first listened to her lecture me how I owe the money, how I need to listen to her, how because the account was canceled on the first day of the new month (which it wasn't) I was still being charged for an entire month of service because Optimum charges you for the entire month of service even if you don't use it.

I had Optimum like 5 years ago and recently wanted to try their service again. I had an open bill that was never paid since that bill was for service that was not provided at the time I had Cablevision. Now when I wanted to open a new account they advised me I have to speak to the collections agency to pay my old balance and that's what I did. I made a settlement with the collections agency. Then I opened an account with Optimum and paid upfront the installation and first month of service. My bill arrived and realized there was a "recovery charge". When I called to find out what that charge was all about, I was advised that it is the old balance that was not paid 5 years ago.

Called Optimum because of wifi and intermittent tv failure. After waiting for 32 minutes, spoke with technician, he confirmed my home received no signal. Although it was an outdoors failure would not send technician unless we stayed home to give tech access. Both my wife and I work during day and could not hook up with proper timing... So for almost three weeks had no service 'til June 26 when my wife could schedule to be there for technician. The 27th, technician came and confirmed what we knew. The problem was 100% outdoors... Technician even told my wife he could not believe the technicians who were working on the same pole when the original problems showed up (3 weeks before) did not do anything to fix whatever was wrong...

I have been with Optimum in the past but typically their quality of service used to be average but wasn't disappointing. Unfortunately they had crossed that threshold and graduated from average to worse. Recently I was approached by one of the sales executives from Optimum and was promised an amazing package. I was told that if I switch to Optimum I would get 100 Mbps internet, cable TV with gold package and landline phone with some international minutes for free (only for 119 per month including all taxes). Obviously it was too tempting so I switched. 15 days goes by and I come to know that I don't have gold but silver instead and then behold the bill arrives in mail and to my surprise I come to know the monthly bill is not 119 but somewhere around 150 instead.

I requested my account be cancelled on May 12, 2017 because I sold my house and was moving out of state. I returned all equipment on May 11, 2017. They sent a bill requesting payment for a entire month from May 7 - June 7. I called and told them I was willing to pay for May 7th through May 12, but they refused. All other utility companies sent us a prorated bill, how is Optimum getting away with overcharging customers? I never saw anything in writing about this cancellation policy. It states in the "Billing Information" section of the bill that you are billed each month in ADVANCE for next month’s service. I did not use the entire month and am disputing these charges. I received a call from a collection company, phone # ** on May 22, 2017 and a letter dated May 20th from CBHV on May 24th. It seems there are many complaints about Optimum and hope this issue gets resolved. Please call if you need any further information.

No internet notice page on screen. Tech diagnostic via phone contact determined modem defect. Suggested service tech come. Result cut and replaced lengthened interior plug wire by cut backing then recapping wire. P.S. The cable was NEW AND SUPPLIED BY OPTIMUM. Estimated time 5 mins. 80. Charge to recap their own new cable??? I'm not convinced that was the problem!!! Recap was window dressing for 80 charge.

Had Triple Play service for 1.5 years. They increased my cost after one year. Service ok but not great. Only good thing is no contract. Fios showed up at my door one day and made me an offer I could not refuse. Same channels, much better equipment (optimum DVR functionality is horrendous), $30 per month savings, $250 Visa card, guaranteed pricing for 2 years and finally zero cost to transfer and install everything, oh and almost forgot, faster internet.

I have been a loyal customer to them for years. They had charged me 3 times for on demand movies I did not order. Would not credit me for their error!!! First the customer service rep offered to credit me for 2 of the on demand movies I didn't order... then reneged. My bad for not checking my bills over the years. I trusted them. So no credit in any way shape or form!!! Because I didn't realize they were ripping me off and did not notice it until months later. I will take this further. I am quite certain this happens with them all the time.

Where to begin, so when the tech first installed my service, he said he was done and going to leave. I had to say "wait, but my computer is not connecting to the internet" - he blamed my wire. (worked fine with Fios hours before) So I rewired the connection and now we have intermittent internet no connectivity. It only happens on the PC so at least the WiFi is fine. I have called several times and it is not very easy to talk to someone.

I accepting a window frame of 2-5 pm so that I can become a first time customer with Optimum. They charged me $110 and said they would be here Sunday June 11, 2017. At 4:40 pm I received a call from a woman stating the technician was running late could they select the window frame of 5-8 pm. I had already been home waiting all day. I could have went grocery shopping. Been at the beach or doing something else. They are a waste of time and it is unacceptable. They need to be reprimanded somehow. What is the point of selecting a window frame a week in advance for them to be late? Now I will find a different provider to install my internet. Thanks.

I received a letter from Optimum thanking me for my years of loyalty and as a result they would increase my monthly bill by $15. I called them 3 times to cancel from the end of May until June 8th. When I finally just stayed on the phone and told them that Fios had just installed their system and that Optimum was out. The customer service representative was pissed I was cancelling and quite nasty on the phone. He told me I would have to pay for the entire month's bill, 6/1 thru 6/30 even though I would be using only 8 days of service. A couple days later I called the billing department and spoke to two representatives, they confirmed that Optimum's policy is to charge for the entire billing cycle regardless of what day you cancel. Word to the wise, if you are an Optimum customer are moving, or want to try Fios, cancel on the last day of your "billing cycle". Shame that Optimum doesn't realize how badly they are damaging their reputation.

The rates are outrageous but Optimum IO is the only game in town so no competition. They offer half the rate in other areas where customers have other choices. Also not happy with customer service. Would switch providers in a heartbeat if we could. Would not recommend under any circumstances to anyone.

I switched to Verizon last week because Optimum internet services and promises didn't work. I bought 200 MB and I was getting 50MB or less, I called many times they didn't care. Also I was paying lot more on my cable, so I switched to Verizon. When I called to cancel, they will not prorate, it's 7th of the month and they want me to pay for the whole rest of the month. They have new thing now, account managers, no supervisors and these account managers are the rudest people on earth. I never had such an experience with a company like that.

When the installation team completed hooking up my service they told me they just needed to take a picture of my check and the first months charge would be automatically applied to my account. When my a first bill arrived it showed no evidence of my check ever being received and they tacked on a late charge. I also was promised a sign on bonus of a $200 American Express gift card when I signed up in December. To this day every time I call I told just wait another month or two.

I called them to cancel my service on April 7th because I was transferring to my dad's account. Bill supposed to come as 0$ because I already pay for it time period 03/07 to 04/07. They took modem, router, and cable box when it installed on 04/07 therefore it should cancel my service that day. Now they are charging me from 04/07 to 04/18 because it did not cancel it. They said "Bill is prorated, and you disconnected on 04/18." They charge me 52$ for 10 days. The funny thing is that I did not call to disconnect on 04/18, and they said "You disconnected on 04/18." Called the customer service and they said they won't remove it, supervisor did not help. This kind of ** service they provide. I won't refer anyone to get this provider.

I was a new customer and signed up with the triple play. After reviewing my services, I called because I was now paying $30 more for the exact service with Spectrum (Unfortunately Spectrum was not available where I moved). While my past experience with cable companies was that they were willing to work with you, Optimum did not - Basically the price was the price. Refusing to pay $150/month for services I rarely used, I decided to stream and just keep the internet. Called Optimum and referenced their $39.99 Optimum 100 internet deal. The sales person assured me I would get the promo price because it was less than 2 weeks since I signed up.

Since upgrading my wifi a few months ago to the fastest package offered by Optimum I haven't had any issues. All of a sudden last week WiFi comes to a crawl after 9:30pm. So bad we just have to shut everything down and just use our phones' cellular service. It's ridiculous. The service is NOT inexpensive. I should not see packets drop at any time of the day. We've noticed a lot of work down the block from us with Optimum trucks so I HOPE they didn't drop a line or something.

Optimum has refused to remove the charge from my account for doing work inside the house, when all the work was actually done outside the house. The only time he came inside the house was to verify that there was no signal in the beginning and that there was signal after the work he DID. He DID no work inside the house. Previous work orders will demonstrate that when matched up with what is currently inside the house. I have pictures of the 2 splitters Optimum installed outside the house, including the one he added outside the house on the service call. I offered to send them the pictures of the outside splitters and they declined. I suggested that they come by to verify that the splitters are all outside the house, they declined.

Optimum Cable boxes broke four of my TVs! Three were new and 1 older... All different brands. Be very careful. It's the Samsung Box! I had their old Scientific American box on a TV that was 25 yrs old and it never broke. As soon as they forced me to switch to the Samsung Box the TV broke. I lost an LG, 2 SONYs & a Panasonic. They told me customers need to switch the box every two yrs. Why not notify customers? And you're only trading it in for a used refurbished box anyway. Optimum sucks. And the rate increases for basic are astronomical!

I'd asked for an extension due to my pay cycle. Out of work most of 2015 with very little livable income but always made sure these guys were paid. "WHY", you ask? Because they have no compassion for those who had fallen off budget due to no fault of their own and they're in it for the money. If you're late you are charged a late fee. Don't ask for it to be waived if you've already been give one waived fee in a 12-month period. I'm sure with their new corporate owners that rule of thumb is gone as well. So back to my extension - was told payment due on 21st. I asked for extension till 26th... that's 5 days right? Rep was very nice, said she'd call back. I was patient with her... waiting 1/2 hr for c/b never came - not from her. Instead they fed another robo-call thru (me thinking it was Castenda and it was robolady)... so they nailed me at the question If this is SO & SO press 3..

Called in to cancel the service on the 10th of a month, where the billing cycle starts from the 1st calendar day of a month. Optimum refused to refund for the unused 20 days of service. They changed the terms & conditions sometime in 2016 and never notified customers in a meaningful way. They said the new T&C is in the bill sent to customers, but why should customers be expected to read the T&C every time they receive a bill? Ditched them, and will never return to Optimum.

We moved here recently from California, had Comcast there (thought it was so-so), and didn't have the option to continue with them here. Optimum has been nothing but disappointing--from initial billing issues, the inability to ever get someone live on the phone unless I "trick the system" and act as a new customer, to the multiple times we lose WiFi, and have to simply unplug the cords in order to reset it. So annoying, and can't imagine the issues I would encounter if I worked from home, or was always watching TV, or trying to use the internet. I feel sorry for those folks. Again, Optimum sucks and stay clear!! Bring Comcast (never thought I'd say that) to our area!

As many have complained, I am having the same issue - being charged for a month of services even though I have disconnected the services. I disconnected on 05/04/17 and is expected to pay for the entire month of May. I will not. I have filed a complaint with the NYS AG. I suggest everyone to do the same. Here are the links to file a complaint: https://ag.ny.gov/complaint-forms, https://forms.ag.ny.gov/CIS/consumer-complaints.jsp.

Just as many have mentioned, I am being billed for an entire month even though I cancelled my service at the beginning of the month. Optimum billed me for the month of March 1-31st, when I cancelled and returned the equipment on March 7th. They pro-rated my telephone part of the bill, but not the internet and TV. They claim it is stated on the last page of the bill that I am responsible for the entire month. I have spoken to them several times and get the same answer that I am responsible for the bill. This is outrageous and something needs to be done to stop them from stealing from people. I told them one reason I signed up with them was because there was no contract and I could cancel anytime. Well they failed to mention about their billing practice. I don't know how to solve this and don't know if there is a class action suit against them, but I'd appreciate any advise on what to do now.

My bill cycle ended yesterday April 30. I called customer service today just to see if there was a promotion since I am paying too much for Internet (60 Mbps) for $74.00 and I was told that the current promotion didn't apply in my case. The current promotion is 89.99 for the 3 services. They couldn't lower my bill but they tried to sell me the 3 services for $ 125.00. Crazy. I told them that I prefer to cut my service and yes they do that but I have to pay them the next month because the bill was done already. Even though I have returned the router and modem.

Call CS due to some channels disappearing that I had for years and years, was told "Oops sorry" for most 1 or 2 said "Sorry we changed your package. If you want you need to upgrade." Then they say "I can give you a year of free DVR to ease your pain," of course I say ok. Fast forward 18 months or so I look at my auto pay history and see they started charging 15 bucks a month. After 12 months I call to complain.

THEY ARE STEALING HARD EARN MONEY FROM CUSTOMERS!! I called several time to inquire about terminating my service because of the outrageous fee which continue to increase. I was informed to cancel at any time with no fees charges because I had no contract. The representative never offered a better rate. Now Optimum is continuing to BILL me for a full month's worth of service after I told then I switched. They now offered me a deal which I refused and for 3 DAY later into the month I have to pay a full month of service... How sad that you cannot keep customers and have to rip people to survive. It was very unethical not to informed the customers about the ending deadline to cancel service and then expect them to pay for a month of service not provided. I had them for over a decade and will never use them again. I spoke with the supervisor, Omar to tried to rectify the situation, no resolution at this time.

This people are literally the worst I have ever seen. I have a 2 family house and requested the service one year ago for the first floor apartment, but it was installed in reality on the second floor. I then rented that unit to another person that also opened an account. What they did was to immediately cancelled my service just because another account was opened. They didn't call me to ask any question, didn't ask my tenant for proof of residency. My account was in good standing and there were no reason for cancellation. I had to call numerous time to find out what was going. They charged my account $180 for equipment and disconnected my service with the excuse that two accounts can't be open in the same address. Instead of them confirming with me what was going on if I moved, if there were a mistake with the address, etc. they just went ahead.

I cancelled my Optimum Triple Play on 3/22. I had previously paid my bill for the time from 3/14-4/14. I returned all my equipment on the 22nd of March at their service center in Nanuet. I explained to the customer service clerk that I was changing to FIOS and I asked how the company handled their refund since I had paid for the time up to 4/14. I was told they credit me a prorated amount after charging me for the days I used which would have been through the 22nd. Well a few days later I received an email saying my account would be credited $12 for the prorated portion of the phone part of the bill but there is no refund for the TV or Internet portion and they bill me the full month. I asked how can they be charging me for the TV and Internet when I returned the equipment and can't access these services.

I have had cable TV (Optimum) for 5+ years and I only have the basic package paying $160.00 and now they want to raise it to $175.00. Their explanation to the price increase is due to my package deal expiring. Which I think is absolutely ludicrous, why? Because they're raising the price and there haven't been any improvements made to the service. So what's the price increase for? Optimum along with all the other cable companies will soon be obsolete, because there are so many other options out there, so if they were smart they would start figuring out a way to re-invent their services. Cable TV is dead!!! I will soon be cancelling my cable service only keeping internet service. All other services like movies or sports etc. Can easily be acquired through the Internet, it’s easier than most think.

Optimum charged $80 for the faulty splitter provided by Optimum. We pay monthly fee for using Optimum devices. Optimum says it is customer responsibility and should take have taken protection plan. Before scheduling the service appointment same question was asked - if it is Optimum related there is no fee associated with it. Later after service, service charges are send to customer. It is insane.

I'm done with Optimum. Their DVR feature never worked when you needed it to. I couldn't use their free wifi hotspots (for whatever reason... too slow). I had enough. I canceled my service today 4/20/17. I asked what my pro-rated bill would be? My bill of $153.46 would have been for service for 4/16-5/15. Since I cancelled service on 4/20 (5 days within billing period) my bill should be pro-rated. They told me, "NO!" They said it doesn't matter, I would still have to pay for the advance month. Who in their right mind pays for service they don't have anymore? This is clearly illegal. I am willing to pay a prorated rate for the 5 days of use. But if Optimum insist otherwise, then that's legal action. I've noticed several people on their forum share similar complaints. I plan to file a class action lawsuit if anyone would like to join me, if Optimum insist in charging people for services they no longer have.

My mother was scheduled today for a tech to come out to bring a new cable box. The time was from 11-2pm. No show. Then she got a call saying the tech will be out between 2-5. No tech. Then I called and they put in again from 5-8pm. No tech. Then someone calls and tell my mother she needs to reschedule for tomorrow because the tech lied and said he came and never did.

For internet service I purchased my own cable modem. Regardless Optimum is keep charging me for cable modem rental fee. Now they think the modem I paid for is their property. Horrible, rude and useless support. Be aware.

I called ask about a rate increase I received a letter about. The letter said my promotion was about to end. First, I do not have a contract. 2nd, I never signed up for a promotion. They said my bill will increase by $15/mo. They told me I called in Feb and added on-demand channels, which is untrue. They said I ordered Disney on demand, TMC on Demand and some other on Demand channel. I did not order anything. I am a 70-year-old who has no interest in Disney on demand. When I tried telling the associate that I was not on "a promotion" she keep cutting me off and got very snotty and rude with me. I am looking for a new cable/phone/internet provider. I am not going to pay $200/mo to be abused!

I opened an internet account and they provide me with phone service for free, but I am not using. And one day I see I got charged from it, I called them to cancel and ask back my Money but they don't want to refund me.

Similar to many other reviews here Optimum raise my bill by $50.00 a month. When I called to cancel they told me I was one day late and missed the cut off of the billing cycle. I canceled, contacted the BBB and requested to have the bill prorated for service used. They told me there was nothing they can do. I proceeded to make my February and March payments ($50) because I was upset about being billed $280 for one day of cable. It is outrageous and unfair. Today I got a call from a collection agency telling me I'm in collects for not paying the bill in a timely fashion??? I would not recommend optimum and will never go back...

Same complaint as many others. We cancelled service on February 2nd, and returned all equipment on February 3rd. Optimum is still trying to charge us until the end of the month! Charging for services not rendered. Isn't this illegal?

Optimum increased prices for their services and when I called to cancel they refused to cancel until a month later (on 04/15/17 to be exact). I do not want their service for the amount of money they asking for (I am simply don't have it) and do not want it anymore. I do not have any contract with them. What should I do to make them cancel the service that I am not able to afford and do not want? Is it lawful that they trying to force me to stay with them and pay for the service I don't need and want to cancel?

Stealing money for services that were never used. Optimum is continuing to BILL me for a month's worth of service that I never used because I went into the store a DAY later than when I should have. I have been on the phone with customer service and have been to optimum myself. BOTH were very unpleasant experiences. I was on the phone CRYING at one point. Yes, it was only $70 dollars BUT I am currently homeless and do not have these funds, especially for a service I was not using for that last month.

This new cancellation policy is completely wrong and unfair. I moved out of my apt and attempted to cancel my internet service. I was informed that I was 2 days after the billing cycle so I must pay for another FULL month. Apparently a letter was sent out notifying customers of this change and it was my responsibility to know my billing date and cancel prior to that, otherwise pay a full month for 2 days of service. Problem for me is I work online, so I needed my service up until the day I left. So my only choice is to pay for a full month service to get those 2 days...

I have a similar story as many of the previous posts. After raising my rate by 25%, I cancelled my service and switched to FIOS. Unbeknownst to me was that Optimum unilaterally changed their billing policy after the Altice takeover in Oct 2016 to make their customers responsible for the entire month's bill, regardless of when in the cycle the customer cancelled. I was only 4 days into the next billing cycle and am being billed for the entire month (they did however, prorate only the small telephone portion of the bill, probably because of local laws). I got nowhere pleading my case to two different Optimum reps on the phone and one was very sympathetic, but said that they are forbidden from doing anything about it. I even wrote a letter appealing to their sense of fairness and got back a very impersonal form letter just reiterating that the charges are correct.

Lousy product, incompetent service. Basically, the internet cuts in and out all the time. We've taken time out of our weekends and/or work schedules to have techs come out to fix the issue, and nothing changed after their visits. Over the last month or so, the problem has gotten so bad that having a consistent internet connection without losing service for 10 minutes or so is an anomaly. Their response: "Your internet connection is fine, but if you'd like we can schedule a tech to come out and test your connection."

If I could give them negative stars I would! My billing cycle ended 12/22, I called and cancelled my services on 12/22. I returned all equipment on that day. Fast forward to 2 months later and they have sent my account to debt collection for unpaid services. The unpaid services are for 12/23-1/22 when I didn't even have the equipment/services in my house! How they can just decide to charge you a full month for services you do not have is beyond me and then send it to collections is ridiculous. And when you call them everyone is an idiot and cannot explain why this is. They told me had I called a few days earlier then I wouldn't have been charged... Does this make sense to anyone? As far as I'm concerned I paid through the time I had the services... story done. They are crooks and I refuse to pay them a penny more for goods/services that I did not use.

I recently switched cable TV, phone and internet providers. I returned all of my Optimum equipment on 2-22-17 and asked the woman to terminate my service. She said ok and asked me if I was moving or switched providers. I stated that I switched providers. She handed me a receipt for the equipment and I asked if my service was cancelled and she stated "yes", never mentioning the end of cycle policy.

I've been a customer of Optimum/Cablevision for 20 years and called today to get my service disconnected and was told I will be charged through the end of my billing cycle of March 14, which is 3 weeks from now. Optimum does not service my new house and I will be unable to use my billed service through March 14, 2017. Obviously being a long time customer means nothing to these people. And I quote from Jeff in Retention and two other representatives as we were transferred from one department to another "it's like rent, you have to pay through the end of the cycle, just like a month's rent." Well OPTIMUM we are done and I will never use you again and hopefully I will get this information out to as many people as I know, and maybe just maybe this company will be reminded of what customer service is about and stop ripping off ex-customers to make profit.

Last year they turned off my cable service without notice because they said "there was a leak in the cable". Cut me off right in the middle of a video conference with clients. I even saw the techs out on the pole. They never came to the door, called me, or emailed. Just cut the line and left. When I contacted customer support they had such a "Who cares about your business" attitude. It took 3 days to get techs back out to fix the "leak". The techs told me they were surprised since it was so marginal... they even showed me the meter reading. It was barely a blip. A few weeks later they rewarded me for being a long time loyal customer by raising my rates. You get to pay ~$50/month more than a new customer. DirecTV, here I come. I warned you Optimum, and you told me there was nothing you could do. Until after I called to disconnect. Too late! They didn't learn.

Leo **, an Optimum sales person came to my house on numerous occasions to try and sell us a cheaper package. My wife wisely sent him away. When he came back I decided to hear him out. Leo outright lied to me about the rate I'd be getting. I was reasonably happy with my other provider and would only switch for a much cheaper deal. He sold me on a cable package with less channels than I had previously because of the rate. I specifically asked him if that included all taxes and fees and he said that it did. It was a lie. I'm now paying one dollar per month cheaper for fewer channels and slower internet. I called to complain and they won't honor the deal we agreed on. Leo ** is a creep and I can't even get a supervisor on the phone. The grass isn't always greener.

My husband completed an online application for Optimum 200, Gold TV and Phone. The price quoted was cheaper than what we are already paying with Optimum. Nowhere on the website is it listed for "New Customers Only". We were emailed an order summary, confirmation number and Cart ID number as well as a time when the service would be performed. After 30 minutes past the 3 hour window given, I CALLED THEM. Only then was I informed that we did not qualify for the deal. 4 service reps, 57 minutes later I was told that the order confirmation was generated automatically but no one could answer why we weren't Flagged as existing customers and received no email or phone call to alert us the service would not be performed.

Unfair and shady billing practices. I have dealt with Optimum for several years and they have no problem prorating services when you are starting with them but to leave their region, they hold you basically hostage. I gave them a date to end our service but since it was 3 days past their billing cycle, I was charged the full month. They also did not get the correct date and cut my TV, internet and phone service a week early. They also refused to allow me to take my home phone number with me to my new service because it was technologically impossible. I have to pay the remaining 3 weeks because I am liable due to a change in their billing cycle that was announced to all customers on the 3rd page of the Oct, 2016 bill. Customers should have been notified of this change by a separate letter or put the announcement on the first page of the bill, not hidden on the 3rd page. People, READ your BILL.

No matter what you do, stay way from Cablevision/Optimum Online. They will jack up your price every 6 months and when you call to complain, they will purposely hang up the phone on you. One of their scams with the online services is they will purposely change your IP every 48 hours so that your financial institutions will lock you out of your account. One day your IP address of the modem points to one town, 2 days later it points 20 miles to another town and it goes on every day and they know about it.

The criminal behavior of Optimum (Cablevision) shouldn't go unpunished. It is disgusting enough that these creeps do not offer their loyal customers their best deals until they call to say they are leaving. They are happy to have you pay way more than you should. It's only when you tell them that you are leaving that they admit you could have had their services for about $50 less per month. But what must probably be illegal is that regardless when in your billing cycle you terminate service, they will bill you for the complex monthly cycle even if you had their service for just a few days.

I moved out of New Jersey on Dec. 1, 2016. On Nov. 1, I notified Optimum in person that I would not be needing the service as of Dec. 1. The women at the desk told me that it would remain usable until the 15th December, and it would be like getting "free service". What a joke. I told her I would be out of state and could not use it. When I got my final bill I was charged in advance until December 15. I have made several calls, sent e-mails, and reported to the Utility Authority and FCC. I got return calls from Optimum and the guy just says it's a new policy implemented in October of 2016. I got the notice of change by email but did not see such policy, and now see that is was only included if you downloaded a copy. Nonetheless, I never signed anything to agree to that. I have paid more than half of the bill, which I felt was a fair amount.

Optimum forces customers to use their router by slowing down their modem by 50% or more. When we ordered TV cable two months ago, we asked Optimum not to change the internet. The ** on the phone say, "No worries, we won't change it." Next thing I know he move my internet from 60 speed to 100 without my authorization, charged us 15 dollars more. So now we have fast internet, and TV in a bundle package (when we specifically said no bundle). Then they hit us with almost $300 dollars bill, for the following: installation fee, service fee, TV fee, TV plus sports fees, sports fee, $10, internet setup fees, etc.

I have been a customer for 25 years and have always been told by customer service "If we send a tech to your house and the problem is found to be with inside wiring, you will be charged." I have never been charged in 25 years. Since Altice acquired the company the policy is changed. The new policy is to charge for all site visits whether the problem is found to be Optimum's and even when the problem is not fixed. Surprised when I was charged for a service visit, I called the customer service line and escalated to the supervisor. She told me "We don't care if you have been a long time customer. We have been acquired by a new company."

Added services without my permission and refused to refund it when I objected. These included insurance for in home service. They don't mail you a paper bill and they will make you go through hoops to download a copy of the bill. They will bill for the partial month when you start service, but will not refund you money when you cancel during the middle of the cycle. A totally unethical company whose billing practices need to be investigated by the NY attorney general's office.

Scam artists: Unhappy with Optimum for their high rates and slow internet service despite the speed I was paying for but never got. Called to disconnect on Oct 10 and they say I have to pay thru Nov 8 and that the last bill cannot be prorated even though their service was disconnected from my house on Oct 13 and Verizon put in place. They claim this policy of paying for a FULL billing cycle regardless of when you disconnected and no longer had their service was a result of a policy change that supposedly came in fine print on your regular bill online. I did not see this, and I did not agree to this change. I did not agree to this and after hours on the phone they said they would adjust billing and I would only pay for the service when I actually had it. OK great.

This company does not send out any bills, so they also charge you a late fee which is a result of their mistake. They also raise their charges when they already have an agreed amount for two year. Extremely bad company and stay away. They are thieves.

I signed up for Optimum's package deals because they promised a good deal. I called customer service, asked in detail about their bundle services. I asked for SPECIFIC channels that I watch. The customer service agent told me that the deal includes ALL the channels I asked for. Fantastic! We sign up and the cable, internet, and TV are installed. Guess what? None of the channels I asked for are available. I was forced to upgrade to get my channels and they had the nerve to lie to me EVERY TIME I called to ask about their billing information. They tried to blame it on me, that I was hearing them wrong, that my phone connection might be bad. They kept offering me deal after deal, discount after discount to make me stay as their customer. But the bill prices kept increasing and each offer they offered me? Gone! Never existed! We cut our services with Optimum.

I emailed them to find out how to disconnect cable TV, if I could bring the box to the Optimum store and take it off my bill going forward. I have been an Optimum customer for 20 years. I am streaming TV now on my internet and no longer need Cable TV. They told me to call a disconnect service line. I did for over 20 minutes on hold. Meanwhile I called customer service to add new service to see how long it would take to get them to pick up the phone. They picked up the line in 30 seconds. If that isn't shady I don't know what is. They make it EXTREMELY difficult to shut service off, and they keep charging you. How is this legal?

Optimum has come up with a genius way of robbing people. I couldn't get through to a rep over the Holiday weekend over the phone on 12/30 or 12/31 so once I was done with my move I took the equipment in person. Now I'm being billed for 26 days of service that are not available to me (last day of my cycle is the 31st). When I finally got to a "team leader" he kept repeating that optimum sent out emails notifying customers that if they canceled they would be billed through the end of the billing cycle: all because of the lagging hot-spots they provide. When I asked to change my account to internet only through the remainder of my billing cycle, I was told they couldn't do that either "it's the policy".

Am joining the rest of the dissatisfied customers who canceled their Optimum account in the middle of a billing period, not realizing that the bill would not be pro-rated. After two carefully worded letters to the Melville, NY office, two unsatisfactory letters of denial were received. Cablevision apparently does not care about their reputation and is hurting their "goodwill" which has been tarnished by many customers. We had been loyal customers for over 20 years, but they are rigid penny wise and pound foolish. So much easier to pro-rate a bill than to have so many complaints.

Optimum IO cable is a perfect example of highway robbery. Everything is one sided. They can jack up prices as and when they wish, change terms of the contracts without getting customers consent, etc. After having multiple rate changes (always prices going up), I decided to cut the cord and move over to FIOS. I called them on December 15, 2016 to discontinue my services. First they gave me a run around, they call it customer retention department who put undue pressure on you and make false representations, they informed me that even though the services are being terminated as of December 15, they will keep billing me until January 7, 2017! They tell me that it is a new policy and I was informed in one of my prior bills (with a fine print!). What a scam!!! Be aware of these con artists! They will get you one way or the other!

Just like any other service provider, they nickel & dime you for every little thing - even charges that customer service can't explain. God forbid you have to move, make sure you cancel the MONTH BEFORE so you're not paying for service that you don't have. Moving or canceling is a very difficult process, but customer service refuses to work with you because "the computer calculates your charges" even if they can't explain it. I did like this company, but now I refuse to ever use them again due to their sheer refusal to work with me when I had to cancel. Customer service and finance charges aside, their internet and cable are good.

You have multiple options for filing a complaint with the FCC:

Prices have continued to rise over the years which is disappointing. In the process of switching to FIOS as Optimum could not match their deal. Biggest disappointment is their new policy not to prorate your bill if you cancel your service before the next billing cycle. Very disappointing policy change by the company.

I disconnected Optimum about 4 months now. There were many reasons why I switched, bill got higher, when speaking to customer service it was the worst (guess they make too much money to pay any attention to customers' needs). So 4 months later, they decide that they will come to my house to disconnect the line from the pole (now because it's on the street, I don't mind) but why come into my properly. Why come to the back of my house. It's now considered trespassing, disrespecting someone's household. When I called, it stated I had a scheduled appointment, who called me to schedule this appointment and with everything happening and people getting rob why wouldn't I worry? So I call them and guess what they don't care about past or future customers. They are making money with our without you!!!

Canceled optimum October 8th. Got a past due bill in November. I called to tell them that I had canceled and they actually owe me money. When I got another bill in December I called again. When I finally got thru because I called on my cell phone as they don't let you out of automatic payment I explained again that I had canceled over 2 months ago and was still getting billed. This guy starts going on and on about the great deals he can give me. I told him that the deals are a little late since I turned in the equipment after I canceled in October. At that point I asked to speak to a supervisor. It was a woman who seemed like she would solve this problem but I just got a call from the Sunrise collection agency lol.

Requested increase in speed for internet. The rep told us he increased in and out bill reflected the increase. Service still seemed slow. Figured out that we should run a "speed test." We were only receiving 25 out of 100 mbps. So when we called to ask what was going on they said they have to send someone out and couldn't refund us anything because it isn't part of their compensation policy. Why are they not checking for their customers after telling us we are getting a certain service? Why don't they run a speed test for you?

Don't make the same mistake I did. Signed up for cable, after having phone and internet for quite some time. Explained to the sales rep. what services I had elsewhere and what it would cost to have comparable with their company. I was quoted a rather competitive price so I went with it. Install day comes and I discover I don't have any premium channels or DVR services. Called and spoke to a CSR and they said, "You should've checked your email which goes over everything that was discussed on the sales call, before installation was completed." Hung up and immediately checked email, but nothing found. Oh wait a minute, I just received it an hour after the installation was complete.

In addition to Optimum's expensive rates and average service, Optimum no longer prorates service. I'm moving and have to cancel my service a week before my move or will have to pay a full month of service when I am no longer in the residence. This means that for a week, I will have no TV, home telephone, internet or wifi service. I have moved many times with different cable companies and have NEVER encountered this ridiculous policy before. There is no legitimate reason they cannot prorate service other than to rip people off. Moreover, I have paid for the NHL sports package which I will not be using from January through May and was told that I would not be receiving a refund for the time periods after my service is cancelled!!! Basically, they are keeping my money for a service they will not be providing. I call that theft. Do NOT pay for Optimum. They have terrible policies and customer service.

They do not stop increasing fees. They tag team the fee increases. Sometimes internet, sometimes cable boxes, sometimes their broadcast packages. They are never at a loss figuring out how to charge you more. They ARE at a loss (actually they just don't care) providing their customers with consistent, fast, affordable service. I'll be moving on. No TV would be better than any relationship with these failed used car sales people.

When I called in to cancel my service, the representative was pretty rude and said that I will be billed for the entire month as they do not prorate the charges. Most of the companies in the industry prorate and give you credit back based on the cancellation date.

Disconnected my internet, phone, and TV service today only to find out they will charge me for the entire billing cycle which is an additional 15 days; no prorating!!! Seriously? I have used other cable and satellite services in different states and this is the only THIEVING company that has done this. I filed a complaint with the FCC. If there is any attorney out there reading this, let's start a class action lawsuit against OPTIMUM. This is unconstitutional!!! I will NEVER be using them again, EVER!!!

I called today to cancel my Optimum service since I now have Verizon FIOS. The price of my Optimum service was going higher and higher and the internet was ridiculously slow. The rep offered to suddenly give me a promotional rate which would take $50 off my bill and double my internet speed. I declined since that would still be half the speed I have with Verizon. Then he informed me that I still owed them to the end of my next billing cycle, which is three weeks from now. They apparently have a policy and they don't prorate months. I've been a customer for over 20 years and this is how I get treated. I told him this is a perfect example of one of the reasons that I'm cancelling my service.

I am constantly getting dropped with their internet service at home and at my business location. Compared to Fios, you'll be getting higher ping with your internet service and this ** is getting ridiculous. I call support and I have to wait 30 mins or longer to just to speak to someone. At the end of the day, all I get from them is, "It is your equipment issue." However, I never had this issue with Verizon Fios.

I terminated my Cablevision service Nov 2, 2016 and was told I had to pay Nov 1-30, 2016 even though I am no longer connected or receiving services, due to a new policy started Sept 2016. They no longer prorate your bill. I filed a complaint with the NYS Public Service Commission that regulates utilities including cable. According to them they do not regulate corporate policies, therefore it is legal for these companies to rob us. I got a call from the corporate complaint dept at Cablevision who explained that I still could use my mobile app!!

Have been a customer of Optimum for many years. We have a seasonal home and shut off service every Fall. Bills have always been prorated. Optimum changes their policy and tells us on the day of shut off. Now they expect me to pay a month ahead for service I don't have. We shut off 5 days into the month. That's all they are getting and they are losing us as a customer.

I didn't realize that you can't call Optimum after 8 PM about billing questions. I try to explain four people died in my family and I said I'd be a day or two late to pay my bill. About 15 minutes ago they cut my service. I never had a problem in 23 years.

I signed up for Optimum Internet but not the cable or TV package. At the time of signing up apparently I was offered a 1 month free trial of HBO GO. I was not aware of the free offer, never used it and of course was not aware it was my responsibility to cancel the HBO GO service. I have been charged $14.99 now for several months. Optimum are not prepared to refund the charge so I am burdened for the cost of the HBO GO service for 3 months. This is a marketing scam and both Optimum and HBO should be embarrassed that they need to resort to these types of scams to drive business.

If you have Optimum as an internet provider you should know the following. If you pay for Ultra 50... good luck. You will only get 40mbps or less in a good day... Reason number 1, Optimum saturates the node (too many customer in the same node). They will tell you it's an issue with your cable lines in the house. When they know exactly where is the problem. They send a technician to replace the modem or router. That doesn't fix the problem and they know it. Same for Ultra 75 or Ultra 100. WITH OPTIMUM YOU WILL NEVER GET WHAT YOU ARE PAYING FOR!!! This year they replaced the modem and router 4 times in my house... same problem. Optimum is the worst internet provider.

I want this company to stop it with their unfair business practices. When the heck are you able to order a PPV wrestling event without calling them. They are out of their minds if they think that they can have minors in a household charge up a customer's account. Never in the 16 years at this address had I EVER ordered any PPV event. How dare they tell me they can't prove it. I shouldn't have to being a good honest customer with history of not ordering live events. Besides I feel my right have been violated. And now they told me I have to wait for a credit since I complained. Had I just taken a 1 time lifetime credit for just 1 of the unauthorized items I would have received it already but since I failed to take a partial credit I have to wait extra long for a refund. I mean really WHO DOES THIS TO PEOPLE? WTF is that representative telling that me BS.

I had to call Optimum to ask for old wire removal from previous owner (and new service after that). I called 4 times and first time they said they will call back and never did. 2nd time, person transferred to "the department in charge" after half an hour wait. That person made an appointment within 2 days, I was happy when he set the appointment 11-2 pm. He told me I have to be at home during that time and they will call us before they come so I waited staying home for half day waiting but nobody showed up nor called. At 7:45 pm on that night, there was voicemail left by "unknown" number saying they couldn't work because nobody at home. That is clear lie. Also they should call with caller ID of Optimum, at least number showed up. Who would like to pick up "unknown" especially at night!

On Monday (10/17/16) I switched to Verizon FIOS as my cable bill kept rising and Cablevision/Optimum was unwilling to offer discounts when I called a few months back. Today I called to cancel services as I needed to wait 3 days from 10/7 to allow time for the porting of my phone number to my new provider. Apparently on 10/10/16 (7 days ago) Optimum changed their billing policy to not issue credit for unused days remaining in the billing cycle. I'm sure people often switch back to a prior provider for various reasons (as I have done twice before) but by their greed of not stopping services immediately and issuing a credit for unused days, they assuredly will not see me returning as a customer. It's amazing that a company can get away with this without the customer signing something to acknowledge and agree to it. Greed gets you nowhere Optimum. Shame, shame, shame.

After being an Optimum TV/Internet and Phone customer for 8 years I cancelled my subscription due to fee hikes that were intolerably large and too expensive for my budget as well as rude customer service. When cancelling my services, 5 days into the billing cycle, I was told that I would still be charged for all services for the remainder of the month regardless of disconnecting all services, cancelling my account and returning all hardware.

I am a customer of Optimum that has chosen paperless billing, which is encouraged, in efforts to "go green" and reduce the amount of paper used. I receive two emails a month. One that notifies me of my available statement, and one that notifies me when my payment is received. In the first email is a link to my statement. I can see my current statement, and any previous statements. I can see full account details, and even important notifications, such as the one listed on my August statement. When I click on the notification, it takes me to a PDF of recent changes to channels and pricing. Nowhere in any statement does it indicate that there has been a change to policy that affects my rights.

We have been calling and complaining for months now about losing dvr service at night, constantly being kicked the Internet and losing phone services. After months of going back and forth, them changing the lines in the house, each one saying it was the previous tech fault, changing the lines outside my apt and down the entire block, changing out our router to their router, having the electric company come out and repair their wires etc, etc, etc. Now I'm being told that the reason it doesn't work between midnight and 4 am is that is when they run maintenance. I asked if they run it every night. "Well no the other times are probably just outages in your area again almost every night". Well no.

It's like they just hiring these people and throw them on the phones. I've been hung up on 4 times now over a stupid remote setting that isn't working when I try to do the online tutorial. 32 mins on hold with one rep over a remote! I ask to speak to a manager. She gets defensive and hangs up on me. I'm sick of garbage customer service when I need it. Do you think I want to be on the phone on my day off arguing about a remote setting?

Had one month overdue. One month. Sent out the check few days ago. AND THEY CUT THE SERVICE!! Like wth. Since when do any company do this. Over one month. Tried talking to customer service agent. But guess what, everything is automated. Their customer service is the worse.

I have been a satisfied customer of Optimum for the past 6 yrs until recently in May 2016 when I moved my account from my old apartment to my new apartment. When I moved I had optimum come and do my installation on the day I moved into my apartment. There was no lapse in service. 4 month later I am being billed $100 for a router that I do not have. When the tech came to do the installation he took all three boxes but supposedly not the router. The statement I recently received did not state $100 for equipment. I assuming it might have been a prorate of services. I had spoken to several people at optimum regarding my account since May including supervisors on other matter. At not one time did someone ask me if I still had unreturned equipment. It was only when I ask to speak to a supervisor I was advised that I was being billed for unreturned equipment.

You'd think after this company got sued and settled they change their ways. No they have gotten to be bigger scumbags than ever. Optimum's new scam is to deliberately change your cable modems IP address every 2 days so that every financial site you have such as your credit card, bank, etc, keeps changing your password, asking you for your security questions. Optimum technical support gives every lame excuse into the reasons of why they change your IP address every 48 hours. It's not that they change your IP to the same town, one day your IP address is on town, and the next its 15 miles away then 2 days later it's back in the same town as the first and this happens ever single 48 hours. And it's not like we live in the sticks, we are in a medium populated area. They do this purposely so that they can get you to upgrade to a static IP address shell out another $20 and 3x more than what you're paying for internet.

Like everyone else here, I too loathe Optimum & hate that I had no other choice as far as a provider. Their services cost a mint & the Internet especially I have nothing but problems connecting. After 10 mins of waiting to get a live person on the phone, I get a different story every time as to why I have so many problems connecting to the Internet: there's too much traffic, I need a new router, restart the new router, let's set up a 5G connection, get closer to the router, I need to buy a network booster. No. I'm not taking money out of my pocket to buy additional hardware, I shouldn't have to!

I have noticed on many occasions that I don't get service after 9 pm. This is happening more than 4 times a week. For $172 a month they should not be withholding services. On the website it states they are doing maintenance. I'm sure this is just some lie they maintain while they charge you for something you're not getting. They will prorate your bill if you begin the service after the bill cycle but they don't prorate when you're not receiving the service. Only in America is it ok to pay for something and not get it!

I went to the optimum store in Norwalk, Ct to exchange my broken remote for a new one. I have a service dog and went in with her, she is a 14lb terrier that I was carrying her. The security guard was so rude and, "said you can't have your dog in here." I explained she is a service dog and I had already saw the customer service representative and exchanged my remote but the security guard was very rude and asked what I need a service dog for. The discrimination was not necessary. I was only in the store for 15 seconds.

I am extremely dissatisfied with Optimum. I made a deal with them for 79.99 a month. Last month my bill was 83.31. This month it is $115.32. I called. They act like I'm getting a bargain. I had Verizon. I was receiving at least 13 more channels including movie channels for only 15 dollars more a month. They gave me a DVR I don't want or use. I'm so angry right now. Do not deal with them. They are thieves. At least with Verizon if you call with an issue they will try to give you something to keep you as a customer. Do yourself a favor and use Verizon if you can. You also get better uninterrupted service.

I pay for upgraded internet access and yet the service is spotty and requires constant support. Every time I call for assistance, I get stuck in the automated service loop. Only direction is to reboot and get a signal resent. Finally worked through the machine to get a tech support agent "Byron" who just decides to blame the Wi-fi router even though the cable modem has the orange lights. Luckily he is as useless and painful as the automated support loop. Only willing to send info to an optimum email I don't have access to. This monopoly has to end.

I have been a customer of Optimum for over a decade and have paid them faithfully, well I recently had a hardship where I was not able to pay them for a month, I called them and told them of this and said I would pay something on my bill but they told me that they do not do payment plans. I went into their place of business and paid 150.00 towards my bill and they still sent me to collections which will damage my credit score even after I told them that I would pay the remainder of my bill. I have also filed a complaint with FCC letting them know that Optimum is in a contract with my housing complex and has monopolized this complex and the residents of my complex cannot choose another cable provider. Optimum robs its customers, and has no empathy for anyone. My next complaint will be going to Albany.

I live with my dad and I am responsible for paying our cable bill. The cable is in his name because living with him in temporary. Back in December, I decided I wanted to add HBO on demand and the other movie channels. I called and without an issue, easily upgraded the package and added about $30 to the monthly bill. They never asked for his authorization or anything of the sort. Today, September 2nd, I called to remove the upgrade because I can no longer afford to pay the extra cost.

They charge 59.95 for service appointments. Next month it increases to 80. They even offer service plans, like it's a car or toaster oven I'm renting. One of my channels has been out for the past two days. I contact customer support and do the usual "what is the message", which now states a lie stating that "the technical teams are working to fix the issue"; and then reboot. Of course that doesn't do anything; it never does. So the representative says he needs to schedule an service appointment. Then comes back and says it'll cost me 59.95 for the service. I ask him/her if this is a joke.

Optimum keep increase the wireless internet connection rates, saying some story on promotion offer got expired. When spoke to customer service there is no proper response and gives diplomatic replies. I am sure they are running their business as monopoly in my area with no satisfaction for many with respect to service and rates.

I literally lose my Internet connection multiple times a day... They went in my house already 3 times to fix the problem. The last schedule was for today between 2-5 pm. My luck that I call them at 4 so they told me that I reschedule appointment for tomorrow... What? I record all me conversation, when I told them that I work and it has to be today not tomorrow, but of course they don't care, they just want you to pay bill even if you don't have Internet...

I began using Optimum cable Internet service when I moved several months ago to a building with nothing else except Verizon copper line service. I previously enjoyed FIOS. After several months of assuming my outgoing mail was being swallowed by recipient Spam filters, I discovered that my IP address is on three major blacklists and has been so for more than a year. In other words, Optimum assigned me an already-blacklisted IP number. They insist they have no way to request a white-listing of the address and that the only solution is to throw out a rather expensive router and install a new one, which they could well assign another blacklisted IP address. It should be a federal crime to assign someone an IP address without first verifying that it is clean. Telling the customer to keep buying routers until one of them is assigned a clean IP address is unconscionable.

So I pay is $85.23 for the G5 internet ONLY!!! No TV, no phone, nothing else... So I called so I can get cable TV right... So they said they can upgrade and give me TV for $170 extra on top of my $86. So that's $260 just to add TV. They said they had to give me the phone. If not it will cost more. So then he says "Ok. I can do it for you with a discount and it will be $102.53." I said "Ok now we talking triple pack." So he puts me on hold because he has to talk to his Manager to give me the discount... You know the whole Bull Crap scheme... They put you on hold, come back 3 minutes later saying "Ohh man it was hard but I begged my Manager to hook you up." All the time it's bull crap. They don't talk to NO ONE.

First let me say I have had Optimum for TV for years and never had a problem but it seems the company was just sold and is slowly turning to crap. For the last 3 1/2 years I have had TV/Internet/Phone and about 6 months ago their services started to disconnect intermittently every day. I have had 4 techs and a supervisor out here and each one has no idea what is going on. All I have heard so far is the problem only happens to me. Like that is reassuring. All customer service wants to do is send another useless technician out here because they can bill you for that but admitting that the problem is theirs would mean they have to pay and it would also open them up to having to re-wire my entire apartment building.

When I first moved into my new apartment, I didn't realize that Fios wasn't available. So I had no choice, but to get Optimum which it was a mistake. I only has internet at. After a year I decide to upgrade to tv, so I called asking my what promotions they have for tv. I also told them on their website that they have tv and internet for $69.95 for 2 years. The man told me that it's not available. It's only for new customer and that I can't get the tv without the phone. So I was paid 3 years for the phone service that I never used. 4 years go back they mail me a letter say that they're raising my bill for $100 to $140 so I cancelled cable tv and phone. I just have internet right. Please guy. Don't get Optimum tv and phone. Don't waste your money.

No wifi over and over with this company beginning three years ago. They have sent techs out so many times. They told us to replace our router which we purchased on our own. They gave us theirs. Then they came over and rewired. Then they told us to buy a booster. Then they changed their router to their latest model. Then they came again and changed their router to a better one. Then they told me not to use the booster they told me to buy. Then they changed the router to their latest brand new model.

I have had Optimum for cable, internet, and phone at no choice of mine because they are the only company that service this area, and where I live DISH is not allowed. My issue with Optimum is that you are charged outrageous amounts for the triple play, but then you receive extremely slow internet. I spoke to many reps who ran speed tests, and had me plug things in and out of my computer and router. But of course the verdict was my speed was great, yet I still can't get proper internet on 4 of my devices. The rep continued to tell me that I should have all of my devices checked, which included two brand new Samsung S7s, a Samsung Smart TV, and HP laptop, that are all new devices!!! I could not believe he told me that all my devices has issues instead of trying to help me with my problem. They suck, and I will be switching to FIOS.

A few months ago I was pleased to be on Optimum for internet. I could speed check and consistently reached @ 20mbps. For the past month service has been slowing down, more and more. I have complained to them on chat and over the phone. For a day or two after the complaint the speed would increase. Then, their speed cratered. Now I speed test and the speed is barely above 1.3mbps down/1.2mbps up load. They are truly the most horrible ISP. Look at their site. They hide phone contacts and make actual contact about service and complaints a chore just to find. This is a symbol of an inferior company. This is a company that should be stripped of their authority and should be enjoined by the FCC for their abusive and misleading trade practices.

I have optimum 101 for about 3 years, since the beginning always I have issues with the upload speed. I can't broadcast my TV shows, I can't host my Software Service for Car Service as I'm supposed... I just have Optimum 'cause it's the only one in my area. I can't keep up with this any longer, they can't handle the service they offer us... For the record I work with my own software and provide service support for Taxi Companies in Brooklyn, Queens, Bronx, NY and LA. Whenever is a problem with Optimum Internet Service, I check my client's internet speed 'cause they use Optimum also, and all of them got the same issue at the same time so the trouble is in the Company Equipment Servers or nearby their own location... I'm trying to get fios, but is not available in my area.

Spoke to a field rep about getting our internet service back on. He told me all we had to do was pay the minimum balance and the service will be put back on in 1-2 days. 1-2 days passed and no service. Tried calling the field rep, but I got no response. At that point I'm feeling like I was tricked/lied to. I call customer service. Whole new story! They tell me I have to pay the whole balance plus the next month in advance, reconnection fees and other fees. Before this I was already upset about all the countless times I called Cablevison asking them to fix my already slow and choppy internet connection all to get no response or field rep to come and fix the issue. I'm tired of Cablevison and all their lies! If anyone knows who I can talk to to complain about this company please let me know.

My internet service has dropped everyday for the last year. At first I would call to complain but I would just get generic responses blowing me off saying it was my laptop or I was probably sitting too far from the router. Meanwhile I would be right next to it. And of course there's the classic response to just turn it off and on a couple of times. Really? That's what I want to do while I'm working from home? I need to tell my boss, "Hang on. Let me just turn off my router and we can get on with the meeting"? I literally lose my internet connection multiple times a day...and it's been a year of this.

I called the company a few weeks ago to let them know whenever I try to watch my recorded shows on demand I'm unable view any shows. This been happening for a month. Two technician came, couldn't solve the problem and said it's a system problem that the company had to fix. I've been with this company for years but when I called to get an extension on paying my bill because I don't get paid till next week, the rude agent informed me that it didn't matter that I had to pay my bill by the 18th. Optimum gives bad service, rude customer service, raise your bill every year and call your phone reminding you that the bill had to be paid by the due or else. Myself and few of my neighbours have same complaint so we will speak to the landlord concerning putting Verizon FiOS in the building. Optimum is the worse cable company.

Our bill was becoming unmanageable for us. As we are retired and our children have grown we have had to cut back. 2 months ago we had to stop our Cable service. We had been a customer for over 21 years and had our e-mail account with them with the same name all that time. I was never notified that my e-mail would be stopped without warning. I just went to get into the account to check my mail and it is completely gone! In speaking with support, they say it was a privilege we were afforded only because we were customers. When you have a customer for over 21 years that always paid on time, couldn't they have at least warned us to switch over our e-mail server? This is so upsetting. If we were ever going to get cable I would never have Optimum ever again. They've definitely lost this customer household.

My service was interrupted. I called and they sent a technician. When my bill came it was very high. I called and they told me it was because they need to change the wiring. That was a lie. They only changed the small piece from the wall, supposedly it wasn't working. Then just for one time I was unable to pay my bill on time, it was disconnected and they charged me 7.99 for each device (I had triple play) plus the amount I owed. They're charging me 5.99 for a sports channels that I don't watch but because I have preferred service those channels are included, so why pay 5.99 if they're included.

This company is really hard to work with when you call them and you either get rude customer service or one that doesn't know its own products. They get you with a good deal then increase it every year till you have no choice but to find someone else and switch. I have two accounts with them and I've been with them for over 5 years but I just got another letter saying that they are increasing their rates again. The reason I have two accounts is because I have my own and then I have my mother's which is under my name and I pay. Well I called them again because they are raising my prices yet offering new customers deals a lot better than I'm currently paying. So they treat new customers great to get them to switch then hike up the prices every year and force us to leave.

When we first moved into our apartment, the representative assured us that we could keep our phone number with Optimum. The technician came in and hooked everything up. He told us that we could keep our number if we called optimum after he left. We called and were told that we could not keep our number. We called our old number and it was already taken. Recently service was interrupted in our building. Although other people's service was restored, ours was not. We called and they said that they could not fix it remotely and they sent someone out. The technician checked the cables and the boxes. He tightened the wires and left.

If you have an option, do not sign up with this company. I upgraded my package by looking at the additional channels offered. After the upgrade was complete I noted that a particular sports channel was unavailable. When I called, it took the customer representative several minutes to inform me that the name of the channel I was searching for had changed and that it was not part of my package. I had to guide her to the Optimum website that listed the channel in the package I purchased. She placed me on hold and came back to tell me that the fine print states that all channels may not be available. What! There was no asterisk or fine print. I immediately called them out on their false advertising and advised them to update their website. I will be changing cable providers. Optimum is dishonest.

Optimum sends in writing they are renewing my plan for the exact same rates for TV, Internet and Telephone (triple Play) for another year. When I get my first bill it's 19 dollars higher than what is promised. When I call their customer service/billing dept I get nothing but double talk from a male with no intelligence whatsoever, making absolutely no sense. The bill STATES promotion extension after phone charges but then adds more to the bill. The same with the part of the bill for Internet STATES promotion extension then charge more to the bill. The TV portion remains the same price. This is not what the letter states in very plain simple English. This idiot proceeds to argue... debate me with no sense whatsoever. My 4 year old granddaughter makes more sense than this man in the Jericho LI, NY office named Ester. Then he just hangs up.

I need to know how Optimum/cablevision NY can charge us a rental fee for the cable box (now $12 a month with no dvr) when the service will not work without it? The same goes for the internet modem ($10 a month). To me it is like buying a new car and the dealer charging you a rental fee for the engine! This equipment also uses electricity and produces heat which can cost $2-$4 dollars a month. The unit uses the same electricity whether it is on or off. I am hoping that someone who understands the law in this matter to explain to me just how they get around to charging these fees. We should start a class action lawsuit to recover these fees. Please advise.

If you choose to go with their internet service, please know (based on what their customer service representative Jose told me) they DO NOT promise/guarantee wireless service. The only service you are "guaranteed" is internet. He told me that my best bet was to plug my ethernet cord into my laptop because there was "nothing more he could tell me." I was told that no wireless internet company could ever guarantee me wireless service. Every time I called their CS department to troubleshoot, I was given an automated troubleshoot service that did not help. Once the automated service confirmed my location, I would miraculously excellent service for about 30 minutes. After that, back to choppy to ZERO service. BEWARE- I was often given the following excuses:

Don't ever try the online chat! Three times I waited over an hour (38 in queue) only to get to first in queue and THEN back to number 41.

Optimum is the worst internet provider I have ever dealt with in my entire life! The quality of service is beyond bad. I cannot believe that in 2015, in the most developed country in the World, an internet connection can be this slow and inconsistent. Streaming in HD is a nightmare that reminds me of the times when the loading icon (or buffering) was the norm. If I'm lucky, the video will continue in 360p. If not, it will stop right there and all I can do is walk away from the computer. The video gaming... well, if you're not a gamer, you probably don't know the difference between a 20 ping and a 180 ping but I get the later. And all they can say about it is "it's probably the server you're connecting to"....right. Funny how everybody else on the same server can have 10 to 30 ping, except me! And it happens only at night. I know there's more traffic at night, but that does not qualify as an excuse.

After numerous failed attempts on behalf on Optimum/IO/Cablevision to "reestablish" the internet connection so that we (my husband and I), and our neighbors (who also pay towards their OWN IO account) have a wifi internet connection that is suitable to our needs (printing, cell phone usage, other wifi connections ABSOLUTELY not outside of their advertised realm), we have nothing. In fact, we have been charged $40 in the previous service visit to our house and continue to have no internet connection over wifi.

There is no rating low enough to fit Optimum from Cablevision. Packed with lies and misinformation. Starting with their DVR which works exactly like the 1980 VCR did! Like the VCR, Optimum offers no possibility to rewind anything unless you pressed record in advance. Like the VCR, Optimum offers no ability to pause for more than 15 minutes. In fact, there are some ways the 1980 VCR blows Optimums DVR away! The biggest area would be latency. The delay between the time you press a button on the DVR like fast forward and play is seconds. This is due to the fact the recording takes place at Optimum's head end office and not in your home. The delay in switching between the DVR modes is long enough to make skipping commercials difficult. To make matters worse, just when you think you've got your timing perfected, they seem to have the ability to alter the delay time.

Internet goes down constantly. I switched from Verizon because of the same problem and was happy at first as Optimum worked great for a few years. Since they've expanded their hotspots and more data options it seems as if their other internet components have suffered greatly. Always goes down at 1:00am, almost can time it. Have to reset the modem 10x a day. Was given a new modem which was no help at all.

I have called on 6 different occasions, requesting labels to return their equipment because I moved and they do not provide service in my area. I have had to give them my new address 4 times, as each time I have given in the past, it was not put into their system correctly. Each time, I requested to be recorded, hoping they would finally get it right. Three times, they have stated they have sent me return labels. Five months, 4 request later, still no return labels. Funny that they can bill me, and get THE BILL to the right address but not labels.

After I cancelled the Internet service, I mailed the router and modem back to Optimum by priority mail. Later, I received an email telling me that the router was received, but I still need to return the modem. I was very surprised because they both were mailed in one box, how could they only receive one? I called customer service, and was told that they would research for the modem. Two days later, I got a call to ask me to pay the charge of modem otherwise it would go to collection. I was surprised and was furious. I had to repeat to this representative again, and ask her to request a research! I'm waiting to see what happens next.

The absolute worst customer service. I've had optimum for 5 months after Verizon and can now say I'm going back to Verizon. They want you to go on their terms (time wise and waiting) for paying bills and it's never enough with them. It's always 1 more step that they DON'T tell you about until you've already done the previous step. Optimum is the definition of crap.

I opened an account for my 91 year old mother who lives alone. She has lost pretty much all short term memory and is not technically suited. The account was for phone, TV, and Internet. She doesn't need internet but it is required for phone service. I travel a lot and have all my bills paid with automatic billing, because I don't have time to keep up with them. I tried to set this up with Optimum but they don't let you do it any other way than to open an internet account and set it up there. The problem is they won't let you open an internet account unless you can physically look at the cable box for the MAC address. I live in a different state than my mother. They say this is for my protection and security purposes, but they could easily get any other info from me (considering that the account is in my name) like my SS# or anything else.

They downgraded the TV services, you can not rewind live TV unless you pause it and you can only pause if for 15 minutes, makes no sense whatsoever. Their Internet service is horrible also. But the most significant is their customer service. When you call about your bill, instead of someone apologizing to you, you'll have someone debating with you telling you why you are wrong and that they will not do anything to help you. They also charge you a massive amount of money upfront way before they even install the service. And two weeks after having the service they send you another bill. Will be canceling my service shortly. Tired of the disrespectful customer service representatives who do nothing to help you. Optimum does not value their customers.

If I could give Optimum less than one star, I would gladly give them the rate. I feel that it's not fair that us old customers can't get the offers the new ones are getting. They want me to pay $160 something dollars a month for only internet and TV when I've been with them for a little over a year now and the new customers are only paying about $80 a month. That's absurd! Optimum, you're losing a customer now. GOODBYE.

I called to discontinue my service in early August and returned my equipment in September but to this day, I continue to receive invoices that have tripled since my services ended. Now I have to argue with them as they attempt to make me believe the bill is justified. UNBELIEVABLE!

My bill for just internet is supposed to be 44 dollars plus tax but every month they swear I didn't pay the month before and charge me between 90 to 112 dollars. They say I didn't pay in September but in September they came out to help me move my router. Why would they do that if I was past due? It's November. Why would they leave my internet on if I have not paid since August? Makes no sense. I've been paying the extra money but this month, I got tired of it! Now my 44 dollar bill is $112!!! When I call they act confused.

I am very happy to say I am Optimum free as of today. I can't comment too much on Verizon as it was just put in today but even after the promotional period, the cost will be a fraction Optimum. I had been a customer for many years and had the family package high is a step above basic cable.. In August my bill went from $135 a month to $205 a month for no reason. They try to say "Oh your promotional period is up" and I said "No, my promotional period was up 7 years ago." So again why a $70 increase out of nowhere. The girl says to me "Well be happy you got that price for as long as you did because this is your new price and there is nothing you can do except downgrade". I said to her "I have one step above basic. How much will I save to go to pure basic?" And she says $11.

I was paying Optimum $20 a month for a "Promotion" which put me into a lower rate than the regular rate per month for phone, cable and internet service. However, I was not noted when January 2015 the bill suddenly raised to $191/mon from my $150/mon, a 25% more than I previously had. I received no notice for what was coming, and they did not offer me ways of saving money on the services. I called Optimum on 2/15/15 when I first realized my outrageous bill, and immediately request to cancel the service. They offered another promotion package which put me on some savings, however did not agree to adjust my previous bill for the overcharged January and first half of February at $191/mon.

I have had Optimum from 2010 till 2014. They became over 1,028 dollars a month. I only had 4 cable boxes at the time and not even a dvr. Then I couldn't have special channels anymore. I ended up switching to a basic package and cutting off my internet and my next month's bill was 860$ still too much and they refused to tell me why my due balance every month was that much.

I recently decided to go back to optimum cable service, after being with a different company for two years. I coordinated the disconnection of my old service to coincide With the appointment I was given from optimum. No one ever showed up. If that was not annoying enough, the person I spoke to about the missed appointment says they called and no one was home. (I was in my living room the whole time waiting, and I have no missed calls on my phone.) So I call customer service and after being on hold for almost an hour, they tell me someone else will come later in the day. AGAIN NO ONE SHOWS UP. I get no calls or anything. I waited on hold until I got fed up and hung up.

Sept. 27, 2015: Optimum continually cuts short a program to insert commercials then they cut short one commercial to start another. This happens all the time; the program cuts out while someone is speaking and comes back in the middle of a discussion. Customers should be outraged over this!! They add extra time to a late night program so they can get more commercials in. And the screen often goes black... This is not just me - many customers complain about the same thing. Where I live there is no other option but we should start a class action suit and sue them for this!!!

We are able to get Verizon FiOS, internet, TV and phone, with two cable boxes and dvr for far less than Optimum. In North Salem we have only one cable box without dvr, and pay more Optimum services. I contacted Optimum about this and the representative said quite emphatically, "We do not match prices." What kind of arrogance is this? Forget their neighborly advertisements. I recommend, everybody check out Verizon FiOS.

I got the Triple Play from them. Price isn't that terrible. However SERVICE IS ATROCIOUS. The WiFi is so slow even when I stand 3 feet away from the router. WiFi hotspots even when it shows connection to get something to load it takes a year. They say it's faster than 4G LTE, that's a lie in itself. I got the Multi-Room DVR. WORST DVR EVER! Ok cool, I can record a million shows at once and watch in other rooms but God forbid I pause it, I only get 15 minutes to come back and press play. And if I do make it back by then, I better keep an eye out on how much time is left from the original show time. If the program ends even if you still have 10 minutes to watch cause you paused, guess what? You don't get to finish cause it jumps straight to live TV so you miss the end of the show. You paused so you wouldn't miss anything.

There's so much to say that I don't know where to begin!!! Packages are overpriced! You pay for channels you don't use and are not in English. I upgraded from economy to value package only to learn afterwards that I loss several channels that I had in the cheaper package. Optimum is a monopoly in my area leaving me no other choices but them. I'm unhappy with the service, continuous interruptions and freezing on tv, phone and internet, yet I have no other choices! The rates steadily increasing and I'm forced to pay. I know I'm not the only customer with these complaints. My question is why is Optimum getting away with this?!!! Why hasn't the government cracked down on them?!!!

I got the triple play from them. Price isn't that terrible. However SERVICE IS ATROCIOUS. The WiFi is so slow even when I stand 3 feet away from the router. WiFi hotspots even when it shows connection to get something to load it takes a year. They say it's faster than 4G LTE, that's a lie in itself. I got the multi-room DVR. WORST DVR EVER! Ok cool I can record a million shows at once and watch in other rooms but God forbid I pause it, I only get 15 minutes to come back and press play. And if I do make it back by then, I better keep an eye out on how much time is left from the original show time. If the program ends even if you still have 10 minutes to watch cause you paused, guess what? You don't get to finish cause it jumps straight to live tv so you miss the end of the show. You paused so you wouldn't miss anything.

I think there should be better movies on the premium channels. Most of the movies are old, more than 6 yrs. and not much of a selection. Same movies every week.

I switched my service from Optimum to Verizon and was under the impression that when I called Verizon to switch they would transfer all services and that would automatically terminate my services with Optimum. But they didn't and I got billed twice for the same month by both and when I called Optimum that it was an honest mistake, they did nothing to credit and said that "We don't know if you used our service too." When the phone got transferred how come the other two (TV and Internet) didn't. But I took blame and asked for consideration, they didn't show any. After being with them three years, felt horrible. Never returning to them.

We have the complete Optimum package for $216 a month in Howell, NJ. For months the multi-room DVR freezes and/or loses audio during playback. Now some programs seem to be recorded wrong, looping back to the start although the timer says we are 15 minutes or so into the program. I noticed that this happens most often recording and playing back between 7PM and 11PM in the evening. In other words, when most people are recording and watching.

The Optimum app loses audio, freezes, goes black, starts buffering all mid-program. It happens all the time, everyday when watching live tv ON Home Network. I have iPad (3 total, 2 iPhone, 3 laptop) I ONLY watch app on iPad. Have reported to tech sup & asked to call when it happens. Am told to remove/install app. Also error p62 retry (e62?) frustrating because I watch tv HM on iPad. All other streaming apps have none issues. Abc, HBO, Showtimes, Bravo so it's not devices or network. Just OPT. Fix It! Frustrated. Annoyed. Inconvenienced.

The consequences of the optimum bills and fees are cost me heavy problem where I have to decide the cost which I have to paid include and also they are suck up cost for the bad management that I cannot determine and the technical department are suck up cost where they put the consumer to paid the taxes and fees which they cannot afford. That is bad management business with investigate. They are cover up bad leadership in the consumer department and technical department. Also they have a very slow internet and the regulation of the optimum is cause a high attack on the business. Optimum is bad. Worst business.

I switched off from 3 to 1 services because my rate was over $200/mo for phone, internet and cable. Cable always went out or pixel problems, was not using land line, internet was ok. Customer for many years. When I cancelled TV and land line, I kept internet. But at that point, I started having severe problems. Never being able to get on, poor internet connection. I would be in middle of something and lost internet connection. Could not play games, stream or anything 90% of time, especially at night. Called several times, they had us download ookla and said when they test it we are at 24%, and it is how we hold our device and other excuses. We tested constantly after that and we're at 8 or 4%.

GET FIOS. Optimum, like all other cable, stinks. Their customer service is less than helpful and there is a connection problem everyday. Their home visiting salespeople are rude and obnoxious and their service is the worst, ever. They even out-stink Time Warner. I just had an IP issue and called. They said they would call later (yesterday) when it was fixed. Instead, I get a call today and they wanted me to fix it?!? FIOS never has any of these issues. If you have a choice (which I don't now where I am living) make it FIOS. In four years I never spoke to them once about anything. Optimum I have spoken to ten times in the last month. OPTIMUM IS THE WORST EVER. BAD COMPANY, BAD PEOPLE, BAD SERVICE. If you have a choice, make the right one. I would consider dial-up after dealing with these pathetic losers.

When Optonline changed/forced their new channel lineup on 6/10 - 6/11/15 my dvr keeps resetting and not only deleting all programs that I recorded, it deletes the upcoming SCHEDULED programs, effectively wiping the dvr clean at 1:00 am EVERY DAY! So even though I have shows pending to be watched, suddenly they're gone and nothing is set to record and it happens every day when the guide updates. I only have one TV so I don't need full house dvr, so why should I have to pay extra charges for a glitch on their end? I don't want to use their cloud based solution, as suggested by their customer service. I think since I have to program it daily they should either only charge me for a standard box, I could vcr the shows for free or FIX THE GLITCH!

I am sitting at home on this beautiful day, waiting for the Optimum technician to come and fix my problem(s) with their equipment. My appointment was for 11:00 to 2:00. It is now 2:45 and I have not heard nor seen anyone. They were supposed to come last evening between 5:00 and 8:00. Didn't. Made new appointment for today. Ditto. They are the absolute worst. Upon reading some of the other complaints here, I have all of the same ones. No guide after 9:30 at night. Why? Cannot stream anything to my Kindle at night. Says my internet connection is too slow. After they recently changed their channel line-up, my remotes no longer work properly and I cannot re-program them - following their explicit instructions. And, they have just raised my bill by $15.00! That is what I call adding insult to injury. Where is the FCC in all of this? Where do we turn?

I don't like writing long reviews so here's my condensed version: Verizon is slightly more expensive... PAY THE MONEY. Optimum is the worst service I've ever dealt with. On hold for over an hour. On chat hold for 45 minutes. We did this because it was cheaper... It's not worth the headache. Use Verizon. I can't recommend them enough.

I had recently just had enough of this company, they have pushed my kindness to its limit. 4 Months ago I had given birth to my son, and in turn was out of work for 2 MONTHS. I was not able to make any payments yet I was doing my best to play catch up. Giving what I could to keep the bill low and support my child as well. Until one day they disconnected my cable! Telling me that I needed to pay a certain balance in order to get it back, however I still had not received any money to pay anything. So I repeatedly told them my situation and nothing could be DONE.

I am a Cablevision/Optimum online customer from 2007. I signed up for competitor's TV & Phone service when Optimum sent a notice on service charge increase. I decided to bundle back the 3-services after receiving a promo price for returning customers. Given that I still have 12-mos contract with their competitor, it was verbally promised to pay/buy-off the "EARLY TERMINATION of $20/mos up to $240 payment", just to be surprised to receive $150 rebate check!

I recently had a service call where Optimum technician changed the router and completely changed the whole setup. Not only is the new service slower and shuts down 10 - 15 times a day (everything freezes, cable tv, phone and internet), but none of my old extenders can connect to the new "compatible" router. So, I went to Best Buy and bought a complete new, state-of-the-art super-duper extender for $180. And guess what? It couldn't connect to the new router. The whole point of this exercise was to IMPROVE my services, not make it worse. In a meantime, Cablevision didn't forget to send me a bill with 20% increased amount due for their exceptional service and lineup. When I called to complain, Optimum's wonderful customer service suggested I buy my own router at another $200. Why am I paying so much to Cablevision? Not worth it...

I just don't understand why do I have to pay for channels or any channel that's not in English!! I'm paying for them but can't enjoy them. PLS help, money down the toilet.

I became an Optimum customer in Oct 2014. Since then it has been nothing but headaches. To start the installation was a complete nightmare. I specifically asked that they avoid putting holes in the new house I had just purchased. Well, they drilled a hole through my WOOD walls (permanent and not easy or cheap to fix) BEFORE looking through the window, right above the area they were drilling, to see if it was a clear area which they could drill. Turns out, the area was not clear. It went directly into the roof. The installation guy realized this after he made a hole through the wall and then proceeded to move his things 5 feet down, where there was no roof, to now drill another hole in my wall.

I am an IO business and home customer. I had moved my business to a new location and was told by IO that I had to return my equipment. They scheduled me for Wed. I called them Monday before the appointment to find out the window which was between 10 am and 8 pm. I informed them that I would need 30 minutes to get to the old location so I would need a phone call ahead. They told me that a tech would call me ahead of time. Well Wed comes and at 9:12 am I receive the phone call from the tech stating that he is at the old location. I told him that I was expecting between 10 am to 8 pm and that I wasn't ready to see him between 9:12 and 10. I was told that I should call back customer service to reschedule. I then get a phone call at 9:30 am asking to verify that I couldn't meet the tech. At that point I was stating that my appointment was from 10 am to 8 pm and I expect to see a tech at that time.

I have been a subscriber to Cablevision/optimum for more than 10 years. My current package is expiring on 06/07/15. Because of budget constraints & as a retiree I agreed to take a package lower on my TV subscription. That means that I would be losing several channels and with the Triple play, I would be paying 15$ more/mo. Since I had paid my dues until June 7, I asked that the NEW package to which I had agreed to be effective June 7. The rep was not in agreement and that she stated that the package promotion that I chose might not be offered on June 7 when I call back.

Had my service installed on 5/6/2015. Signed up a promotion offering a free digital antenna valued at 69.99 with internet subscription. I was told I would received the antenna within 3 days. Never got it. Then I was told within 2 weeks. Never got it. I've called them 5 times and still no antenna. I have no TV service because promised item was never received.

They are so quick to take your money and then disconnect you for a misapplied payment. A multimillion dollar company and misapplied my payment which was quickly taken out of my account. I have to repay the same amount or have my service disconnected for 5 business days while they research. SHAME ON THEM! Horrible people and I hope karma bites them in the **!!! I can't email them a couple of my bank statements because none of them have emails!!! BS!!! They just give you the brush off so now I have to go into a walk-in center with a copy of my statement in order to get a credit back! This company really is the pits! I have three kids and don't need to be dragging them all over the place!

I stupidly list my awesome service which included a free DVR for life with Verizon Fios. I accepted all the hype how optimum was all so upgraded and better than ever... which is a total lie!! Since the first day of service I've had live tv as well as shows off the DVR freeze on me.. I've had technicians come several times and when I thought all was fixed it started after a week again and more than before. I had that first months bill waived but I doubt they will do it again and I'm so mad coz I'm still waiting for them to pay for the contract I broke with Verizon as well... The best and only thing they have going for them is the recording 12 different Ch at once. But when it's so annoying to watch tv.. having to reboot the box several times a day you forget about the only good thing they have going on.

I spoke to optimum about a package deal with all channels. When I went to see my television station it had none of what was offered. When I called they want to raise the price.

I leased a new apartment and moved in on January 2015. Before moving I shopped around for what best cable company would suit me for my new home. I signed up with Optimum before moving in on December 2014. I even paid ahead the first month bills and installation fee (which was not required to pay in advance but I did). As of today, April 11, 2015 I still have no services for cable or tv in my new apt. Every time I call them they give me different excuses and different information. This is a joke to them. They truly don't care that I've waited more than a 1/4 of the year for their services to be installed. Every time I call they say they will call back with more detailed information in 24 to 48 hours. Guess what? They never call back. And when I call back I have to explain what's going on to them, instead of them explaining me anything. That's it I'm done. Worse cable experience ever.

I recently had a baby and am a single mother. While Verizon offered me, a new customer, an extension for payment on a bill because I was severely sick, Optimum does not take into consideration a maternity leave. I am a single mother and had been on maternity leave and finances very low and they refused to grant me an extension twice. If there was another company in my area I would switch right out. This is not fair and this practice should be illegal!

I call to get a better offer on my cable plan or a new promotion so I can continue paying the same amount and they told me that only new customers can get the promotion and the thing they can do for me is lower my cable plan. I feel they only give promotion to draw people in and they don't really help the customers they already have. All I heard from them was I can't and as a customer who pays her bills on time I feel they could have done better and work with me. They only about what they can get from the customer.

First off, they are charging everyone a 'sports surcharge'. I have never watched sports and never will. First problem: their 'new' Samsung boxes are GARBAGE. I have had 6 that have broken in the last year. It is obscene. I am disabled and I have to crawl around unplugging the box, plugging it back in just to keep confirming that the boxes just die. Optimum has tried to blame my electricity! I had no problems with their former boxes (Atlanta Scientific). I even had the landlord's electrician come to check it. NO PROBLEM. I have lots of other equipment in the house - much higher quality than that piece of junk - and NO PROBLEMS. They have a monopoly in my area so I can't even change to another company.

I have been an Optimum customer for the past 5 years. I just recently discovered that my business is not listed correctly for customers trying to access us via 411. Customers have actually brought this to my attention in their frustration while trying to reach my store. I have called numerous times trying to resolve the issue and have gotten NO feedback, just a handful of empty promises and aggravation. As a small business owner the loss of sales due to this incorrect listing is significant. To date the issue still has not been resolved.

I try to find the programs that I like and set my DVR to tape them on different days! But it is so confusing to search them and set them up for DVR. And, when you look on demand for a series to watch, all the Episodes are mixed! You can't watch the series from the first episode to the end, because it is all mixed!!

They have the monopoly in our area. We don't have Fios and most of the landlords don't want dishes installed on their roofs, so we're stuck with them. They're putting my bill up $50 every year. I complained recently and they put me down to $125 per month.