Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,909,345 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Nov. 5, 2023
Again, just this week the cable was down almost all day. We are looking at other options for a TV feed. Last month, we experience constant outages with our service that would last all day, running for 2-3 days long. Just not what we expected for the money.
Good afternoon, William,
Thank you so much for taking the time to write and post your review. I am so sorry for the service issues you experienced due to repeated outages taking place in your area. It was very nice to have the opportunity to speak with you about these problems, and I am happy to hear they are resolved since recent maintenance work was completed in your area. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed Nov. 5, 2023
I had the internet service go out 3 times within a span of 30 minutes in between…. I would love to figure out why it would do that. If someone from Mediacom can please look into it and tell me why it would be awesome. Everything else is good though. It’s just the internet cutting out at night.
Good morning, Hatem,
Thank you for taking the time to write and post your review. I am sorry to read about what happened with your internet connection. It sounds as though there may have been an outage type event that may have occurred. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 5, 2023
My service keeps going in and out. Very frustrating and I upgraded hoping it would help. I am going to go back to my original. Costing me too much money. Being retired hurts my budget. I have to work using the internet to fund my monthly expenses and it keeps failing me.
Thank you so much for taking the time to write and post your review.
I am so happy I was able to speak with you today on the troubles you were experiencing! I am glad that since upgrading to the eero system for our WIFI this has improved your speeds for service. I hope that our discussion regarding the eero system was helpful to you, and provided any information you were missing on the product. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed Nov. 5, 2023
Everyone was very professional. The experience was very pleasant. Service was set up. Have no complaints. Had Sparklight at my last house, fiber optics. Mediacom has all my needs taken care of, have all my devices taken care of. I am very pleased with the service they have provided. My wife uses her Facebook to keep in touch with all the grandchildren.
Good morning, Tommy,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with both our representatives and with the services provided. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 5, 2023
Tired of Kare 11 channel constantly losing signal. We can't seem to watch any program and not have it go out at least once during a program. It's been very frustrating! Especially when we pay to damn much for what we get! We almost left Mediacom back when we couldn't watch that channel for a year and now we can't watch it still.
Good Afternoon, Greg,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your television service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Tim
Reviewed Nov. 5, 2023
The high cost for some of the most awful channels in the United States. Lower my cost or improve the channels. There needs to be a senior citizen package. Listen to your customers, please. Have your PR people reach out to us and get some advice on how to improve your services.
Good evening, Jerry,
Thank you for taking my call and for taking the time to write and post your review. I see that we do have options available for you to include more programing. I do understand that adding more channels would increase the cost. I am sorry that we do not have a better option pricing wise. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 5, 2023
Mediacom alerted me immediately when my ACP was switched to another company (as a result of my getting a "free tablet" at a roadside stand). They explained the routine and told me how to file a form to get my benefit returned to Mediacom. They responded immediately when they got my worksheet. They fixed the problem and transferred back the benefit so quickly that I didn't incur any additional charges from the unauthorized transfer. I am very impressed and very grateful for their knowledge and compassion.
Good morning, Patricia,
Thank you for taking the time to write and post your review. I am happy to hear that we were proactive in reaching out about the unauthorized transfer of your ACP. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 5, 2023
We live in low income housing but two teenaged in high school that have to have the Internet. We only have 2 choices: Windstream or Mediacom. Yes I have applied for the 30$ ACP. However when they remodel the apartments they forgot to include cable or Internet lines (except for windstream internet). It would be nice if this was considered when we go with your company. We are also on a blackout zone so no one can use a hotspot either.
Good morning, Angie,
Thank you for taking the time to write and post your review. I am sorry to hear that the location wasn't wired up when it was remodeled. Sadly, this is something that is out of our control as with rental locations, it is the Landlords choice on what gets wired. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 4, 2023
The representatives have been wonderful. But the service, not so much. I hate the internet. It's horrible. It cuts off, and it's not always connected. It blinks me out. It's not a good service.
Good morning,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Nov. 4, 2023
Mediacom is very good. If we have a problem, they take care of it. If I call them, they work it out and walk us through. But the rates are getting sky high. We're both 84 years old and that's all we do - watch TV. Last year they said something about our rate going down for being senior citizens. But in the last month, it went up $30 and then it went up again $30. I can hardly tell my wife what we're paying because she'd say, "Let's go somewhere else." But I don't wanna do that either 'cause we've been together 65 years. We can't take one program away 'cause we take one section away and we lose about seven different things.
Good afternoon, Larry,
Thank you for taking the time to write and post your review. I'm very sorry to hear you were disapointed with the cost of the services. Im very thankful I was able to speak with you and able to go over the channels to make sure you were in the correct package for the channels that you are receiving. I was also able to get a $5 savings applied to his package for a 12 mths that will go through 2/20/25. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Nov. 3, 2023
I have the internet with Mediacom and I use it just for leisure time. It’s good. But they should have better ways of being able to log in to their website. It asks for your member ID or your account number and it should have other options such as the address and phone number.
Good morning, Ashley,
Thank you for taking the time to write and post your review. I do understand wanting to be able to sign in using a phone number or address. Sadly, the reason those aren't options is because anyone could have that information. Account security is very important to Mediacom and protecting our customers' accounts is of utmost importance. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2023
The only thing I have an issue with them with is when I call them to come raise up the cost. But they take a month because they have a contract with another company. Also, once in a while, the router has a problem and they update that for me and reboot. Also, the price is too high. I started at $59 and now I pay over $100. Other than that, everything is good.
Good evening, Samantha,
Thank you for taking the time to write and post your review. I do apologize for the issues you have mentioned. We will do our best to improve. As for the price, please do call us as there are likely options that will help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2023
I have internet, television and phone service through them. I have no problem with the phone service except one time when the cable went out and so did the phone.
Good morning, Joe,
Thank you for taking the time to write and post your review. I am sorry to read that you have experienced a service outage. I am happy to see that everything was resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2023
I got the high-speed package and it's been good so far. We had a hurricane that came through and the lines are still down. But other than that, it seems pretty good. I would definitely recommend Mediacom to friends if they were looking for some cheap internet.
Good evening, Brandon,
Thank you for taking the time to write and post your review. I am sorry to read that there are still lines down. We will get things cleaned up there. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2023
Signing up with Mediacom was probably the most seamless experience I've had with any internet provider. I've had three different internet providers other than Mediacom and all of them, especially Comcast, were like pulling teeth. Mediacom was like calling a small business. The person cares at least a little instead of how it’s like when speaking to a corporate entity. I have the internet service with Mediacom and I pay for an extra Eero device. For a few months, we had the troubleshooting package where you could call a number and they would help you with any electronic issues you had. The service has been great. There's been a few outages but it was nothing crazy. It was during storms where everybody was out and we were the first to come back up. Other than that, the customer service whenever I call the storefront is always nice and they help me with whatever I need whenever I need it.
Good morning, Ryan,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with both our services and representatives. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2023
Mediacom is really good. The rep was really nice. I had trouble with my internet and he found that there were some cables that needed to be replaced. He replaced the modem and all kinds of stuff.
Good morning, Mary,
Thank you for taking the time to write and post your review. I am sorry to read that you had experienced some service issues, however I am incredibly pleased to read that our technician was able to fix and address the issue. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2023
I've had Mediacom for so long and I like it well. I have the internet as well as the television. Cost-wise, I have a small package. I don't have all the paid channels. Social Security doesn't allow it. I love my TV channels. Right now, it's an off-season for some of them and COVID changed things around a little bit, but I'm satisfied. I go to the office in Marion, and they treat me like an old friend. It’s been wonderful. I'm a happy camper.
Good morning, Joyce,
Thank you for taking the time to write and post your review. I am happy to read that you do like the services that we provide you with and how well you are treated at your nearest office. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2023
The signup with Mediacom was simple and quick, and the person who came out to set up my system was cool. He was very efficient and quick. He left as quick as he came and I had internet. The price is high and outages happen, but that's normal for anything. Other than that, everything has been great. I would recommend Mediacom. Every time I've ever had an issue, customer service has always been great. I've never had a bad moment with customer service, and that's awesome.
Good morning, April,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with both our representatives and with our installation technician. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2023
I have the internet with Mediacom and I’m not upset but I’m not happy either. I should be more grateful because it could be worse. Back in August, we were out of internet for about three days and got it back for two days. Then it was out for another four days. We got internet for another three days and then out for another five days.
Good morning, Jiang,
Thank you for taking the time to write and post your review. I do genuinely apologize for the service issues that you experienced. I am happy to see that everything is back up and running good now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 25, 2023
Mediacom is a good company to go with. I like the speed of my internet service, and I got a better connection now. I have no problem out here. Also, if I'm having technical difficulty, they'll get right to it and fix it. One time, I didn't know that there was a pole that fell and knocked the line down. I called and they told me that they were fixing it. Everything was great.
Good afternoon, Marlence,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our services. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 25, 2023
Their service has been fair. Their customer service has been wonderful.
Good evening, Charles,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that our customer service has been wonderful. If you are having service issues, please don't hesitate to call us as we do want to have the services provided to be excellent for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 25, 2023
The representatives of Mediacom have been good. However, the internet could be a little better. It goes in and out a lot. If I can't reboot it, I'll call for them to send somebody out and look at it. Usually, the next day, they'll send somebody out.
Good evening, Clinton,
Thank you for taking the time to write and post your review. I am sorry to read regarding the service issues that you had experience. I am happy to see that your signals look great after the last tech visit. I am also pleased to read that our representatives have been good. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 25, 2023
I would recommend Mediacom. They have good service. Their customer service has been very good and helpful too. However, it's a little expensive now.
Good afternoon, William,
Thank you for taking my call today and for taking the time to write and post your review. I am very pleased to read that you are happy with both the service provided and with our customer service. I was also happy to be able to help provide you with a better discount during our call. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
We used to have Mediacom Cable's full service. Several years ago, we cut back and it's just the internet now. Service is good. The techs came in, we had to replace the modem, and it got a lot better. We're happy. The rep was excellent. Go ahead and do it.
Good afternoon, Mike,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that our services have improved for you and that you are happy. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
The customer service that I've gotten from Mediacom has always been really good. We use Mediacom for internet. We rarely have issues. I called sometime the week before last week. I had a question with billing, and the lady that I spoke with was super sweet and clear at explaining what the issue was, and found a resolution for it.
Good evening, Alexandra,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about how you feel our customer service has always been good and that you rarely have issues with our services provided. I am also happy to see that our representative was able to find a resolution to the billing issue. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
The internet and cable were too high, so I just went to the internet. It's still high. I still don't like it, but that's the only way. Go somewhere else.
Good evening, Junelle,
Thank you for taking my calls and for taking the time to write and post your review. I am sorry to read about the prices. I was incredibly happy to be able to help find you a better priced option. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
I would recommend Mediacom Cable. Setting up my high-speed internet was excellent.
Good afternoon, Richard,
Thank you for taking the time to write and post your review. I am happy to read that setting up your services was excellent and that you would recommend Mediacom Cable. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
I'm paying too much for the service. But it's all right. When I have an issue, Mediacom Cable would get right on it. They would send somebody. I was out of service for five days in September and they said that it would be adjusted on this month's bill. Other than that, they're good.
Good afternoon, Martha,
Thank you for taking the time to write and post your review. I am sorry to read that you had service issues in September and for how long the services were down. I am incredibly pleased to read that the issues were fixed. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
I moved into my sister's house, and she had Mediacom previously and had a good time with them. We swapped to WOW when I moved here and they were horrible. So, I took my sister's advice and I went to Mediacom. Since then, everything's been good. I work from home. I do a little bit of marketing, and I own a lash studio on top of having two kids that like to game and stream, and we have home security. Their service handles everything that we have going on very well.
The only thing is I had signed up for autodraft billing, and it took two months for that to go into effect. So, my service was interrupted because of an unpaid bill. I called it and the lady I spoke with was fantastic and it was resolved in under five minutes. She found the issue very quickly and she informed me of what I may or may not have been informed of before, and we got it resolved super smoothly. So, it was very good. As far as the price, I'm still under their one year new customer special. So, right now, I'm only paying 75.
Good afternoon, Bridget,
Thank you for taking the time to write and post your review. I appreciate your highly informative review. I am incredibly pleased to read that since switching services, you have been able to do everything that your previous service provider was not able to do. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
The quality of the internet service seems to be fine so far. I'm using my own mesh system for the router and all of that. After I did that, it's been good.
Good evening, Seth,
Thank you for taking the time to write and post your review. I am very happy to read that you have had good services since switching to your own hardware. I am not certain what caused issues with our equipment, but I am happy to read that it's good now. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
I get excellent service from Mediacom. I had cable and internet and when I decided to do away with my cable and keep the internet, I had no problem changing it over. The reps have always done wonderful. I have no problem with customer service over the phone or when they come out.
Good afternoon, Sheri,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about how our representatives have been wonderful. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
Primarily, we use their internet and the service has been great. Everyone has been very helpful and usually, within a few minutes of speaking with them, we've taken care of whatever we're calling about. I would recommend Mediacom.
Good afternoon, Samantha,
Thank you for taking the time to write and post your review. I am quite pleased to read about our customer service and that you would recommend Mediacom. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
I've been with Mediacom for so long, and I haven't had any problems with any of the customer service reps. The internet is a bit pricey for just the one service that I have. The internet service is okay, but every now and then, depending on my local channels, they go in and out. I have antennas for my local channels, and sometimes, it'll say, "no service" especially in my living room. I'll have to change my channel or go to live TV, but that's the purpose of me having the antenna, so I don't have to do live TV. The regular TV is fine. In my kitchen, it's not a problem. I had considered getting a different type of antenna, but I said, "Why should I go buy another antenna?" I got that little box thinking that would be a better service, but, to me, it doesn't pick up as good as not having it.
Good morning, Geraldine,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about how our internet services have been good. I am sorry to read that you are having issues with your Antenna TV for your local channels. We do have a local plus channel package available if you are interested. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
I had phone service with Mediacom but three years ago, I got the internet service and dropped the phone. I had the cable service too and it was good but I don't have that anymore. I use the internet for work and it's great. When a technician came out, there was good communication and professionalism. He got me up and running in less than 30 minutes.
Good afternoon, Melvin,
Thank you for taking the time to write and post your review. I am happy to read that our services have been great for you. I am also incredibly pleased to read that our technician had excellent communication and professionalism. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
I have the internet with Mediacom and it didn’t take the installer long at all to get me up and running. But it has a slow speed. All they did was send a reset but it didn’t do anything. Mediacom’s service sucks and the price for what it is is not worth it.
Thank you so much for taking the time to write and post your review.
I am so happy we were able to speak today, and that the issues with slow speeds on your internet have been resolved since your last appointment with us. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed Oct. 24, 2023
In past years, Mediacom is making me spend more money than I need to. The internet is not even that reliable. And I only have one Smart TV and my cell phone. It’s the latest model internet. Mediacom tells me I can upgrade to a faster internet connection. But I'm not gonna spend over $100 a month on the internet when I'm not home that much except in the evenings.
Good morning, Evan,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times but were unsuccessful in reaching you. We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Oct. 24, 2023
I have high-speed internet but in order to get a faster speed, I would have to get the business one. And I have problems with it once in a while. Our equipment needs to be updated. Mediacom’s customer service is awesome. I would recommend them just because of that. Based on other companies I've dealt with, they're far superior. But they’re expensive.
Good afternoon, Stanley,
Thank you for taking the time to write and post your review. I am quite happy to read that the services that we provide have been awesome. Keep an eye out for faster speeds being available as they are coming for residential customers in the future. Regarding the cost, please do call us as we may have options available to help keep costs lower for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
The reps have all been very nice and do what they do best and make the customer happy. They worked with me when I've been late and they've been on top of the job. I have the internet with Mediacom and it's great. I use it to get online. I watch TV and Google a lot of things. So, it's an easy access. Sometimes, when you have stormy weather, it gets interrupted here and there, but that's not their fault nor mine.
Good afternoon, Elizabeth,
Thank you for taking the time to write and post your review. I am incredibly happy to read about our customer service and about how happy you have been with our services. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
The reps are good. They help me well when I need something. I have cable, telephone, and internet with Mediacom and they work just fine. Every two years, when something runs out, they give me specials on my cable. The prices go up too often but I like their products no matter what. I'll stay with Mediacom as long as they're available and I would recommend them to anybody.
Good afternoon, Lela,
Thank you for taking the time to write and post your review. I am incredibly happy to read that our representatives are good. I am sorry to read regarding our prices. I would recommend calling us to see if there are any new options or promotions available as we might be able to help in that regard. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
I tried to get them to let me break my bill down and they wouldn't let me break my bill down to pay it. They said it had to be paid all at once. But everything is good. The customer service was fine.
Good afternoon, Brian,
Thank you for taking the time to write and post your review. I am sorry to read that we were unable to help regarding our billing. I am, however, happy to read that our customer service was good. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
We have everything with Mediacom and the service has been very good. The price is terrible though. We need to go to DirecTV because Mediacom has gotten so expensive.
Good afternoon, Pat,
Thank you for taking the time to write and post your review. I am sorry to read regarding our pricing. I would recommend you reach out to us either by texting us on 66554 or by calling us on 800-332-0245 to see what options we have to help reduce your monthly cost. I am incredibly pleased to read that everything else, including the services provided, have been very good. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
Other than being a little expensive, the service of Mediacom has been good. I have the basic TV and internet. They're reliable and their service people are great. The installers also did a great job.
Good evening, Bennie,
Thank you for taking the time to write and post your review. I am incredibly happy to read that our services provided are good and reliable. Regarding pricing, please call us as there could be options available that may help reduce your monthly rates. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
They have the best services in my area. The internet goes out when the weather is bad. So far, they have some issues that are not controllable. But the service never goes out with their fault. I also like the prices that they offer on the internet bundle. It's good.
Good evening, Bridget,
Thank you for taking the time to write and post your review. I am sorry to read about issues that can occur with severe weather. We do try our best to restore services as quickly as possible in those situations. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
We have telephone, internet and TV with Mediacom and their service has been good. The people have always been very polite and easy to work with. They understand me because sometimes it's hard to explain something to somebody. I'm pleased with them.
Good evening, Wilma,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about how you find our representatives to be very polite and easy to work with. I am also happy to read how our services have been good. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
We have the internet, telephone, and cable with them. They're reliable. The internet is good too. I haven't had any problems with it lately.
Good evening, Carlton,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that you find our services to be reliable and good. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 17, 2023
We no longer use the tv (we stream everything on the internet) so I had previously called customer service and was told to return the tv equipment to a store or I could have it sent UPS. The Chillicothe Mediacom is about 5 mins from my house so I drove over and the ladies at the counter were very polite, friendly, and helpful. There was no line/wait time and I was in/out in about 10 minutes.
Good morning, Alan,
Thank you for taking the time to write and post your review. I am genuinely happy to read about our representatives at your local office and how nice and helpful they were. Thank you for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 9, 2023
We haven't had any problems with Mediacom. When it comes to the internet it's fast. It doesn't stop working when it rains, which other internet lines normally stop working. Overall I'm very satisfied. Not only that but the price range it's pretty satisfying. It doesn't go over the board compared to other internet companies.
Good evening, Karla,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that your experience with our services has been fast and stable. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 6, 2023
The man who sold me the internet package and the man who installed it were fantastic!! Both highly professional and very pleasant to engage with. Just based on the customer experience I would highly recommend this company and I don’t say that lightly! Promote them. The internet has worked seamlessly and I’m happy with the speed. Overall 5 stars!!
Good evening, Ashley,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our services, our representative, and with our technician. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 6, 2023
Landline number did not work from 9/19/23 until10/03/23. Internet still does not work. 10/5/23. I changed from Miles communication back to Mediacom cable, because Miles cable was not dependable. Expected Mediacom to would be better, so far it is worse. Had a appointment for repairman last week, he was canceled by Mediacom.
Good evening, Charles,
Thank you for taking my calls and for taking the time to write and post your review. I am genuinely sorry to read regarding the service issues that you experienced. I was happy to hear that we were able to fix all the issues that you had. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 5, 2023
We've been using Mediacom and I liked the outcome and the prices that they had, and that they were giving us some stuff. Every time I have an issue or call about my bill, they help me out. They give me the best price quotes and packages. It's good overall. I ordered an upgrade for the Wi-Fi. They gave me a new Wi-Fi upgrade box with more and faster gigabytes. The service quality was good. The tech came at the allotted time that he said he was coming when he texted and said he was on his way. So, the experience was good.
Good afternoon, Shannan,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that you are happy with both our services and with our representatives. Thank you for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 5, 2023
When they connected my wifi he was fast and polite and did a great job. When I call to pay my bill They are respectful, kind and very helpful. I really like their service. When Coming to my home he was on time and very pleasant and showed me what I needed to do to get Wifi on my phone.
Good afternoon, Rita,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with both our service and representatives. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 5, 2023
Their internet service has been satisfactory. I haven't had any outages.
Good morning, Chynna,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that the service you are receiving is good and that you have not experienced any outages. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
Mediacom Cable's installers came out and programmed the remotes to the TVs, so that's good. But when the remotes wouldn't pair up with the TiVo, I just gave up on it because I didn't wanna waste all my time when I had too much work to do. And no one even watched TiVo in the first place, so I had it unhooked and returned it. Also, The TiVos kept having issues. I had them go out three times on me because they would overheat and fry themselves. So, all we're using now is the internet. Also, cable is way too high. They need to lower their prices. But the internet is okay as priced.
Good morning, Aaron,
Thank you for taking the time to write and post your review. I am deeply sorry to read about the issues you had with our TiVo system. I am, however, happy to read that you are pleased with our internet service and the price for it. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
Pixilezation and freezing of picture along with sound and error messages. Technician tracked down all issues and corrected them resulting with all problems resolved. Checked internet and phone as well as cable tv to make sure they were all meeting or exceeding requirements.. Entirely satisfied with results and all done in a timely manner. Appointment was scheduled within two days.
Good morning, Jerry,
Thank you for taking the time to write and post your review. I am sorry to read about the pixelization that you had experienced with your tv service. I am quite happy to read about how quickly everything was fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
The technician did a great job! He was patient and answered all my questions. I didn't have any TVs moved to set up. He said I would need a followup appointment to get that done. He was the one to come for 2nd appt and great, friendly service!! I think his name was Dillon. He was friendly and professional!
Good afternoon, Tressa,
Thank you for taking the time to write and post your review. I could not be more pleased to read about your experience with our installation technician. Thank you for sharing your experience. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
Although I am pleased with your internet connection I am not pleased with your cable service. The price is too high, the movies are always repeated. A lot of unnecessary channels that do not have a good selection of shows or movies. The same content over a period of 1-3 months kept being repeated. Your internet connection is the best but not the cable.
Good afternoon, Jeyvin,
Thank you for taking the time to write and post your review. I am sorry to read regarding channel selection and pricing. Sadly, we do not have control over the content that is being aired on the channels that we provide. I am, however, pleased to read that you are happy with our internet services. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
Your technician came out and left a good sized oil stain on our driveway, otherwise it was a decent experience. We still need to have our line buried and I'm concerned damage will occur as I have received no notification on when to expect it to be buried. I understand that he may just be a contractor but cleaning oil off our driveway was not expected nor appreciated.
Reviewed Oct. 4, 2023
When we first got our service in July 2019 it was $250 a month. We may have added one box but spending $425 a month for your top-of-the-line package is ridiculous? We’re thinking of doing away with cable because of it. Is there anything you can do to help on price? Otherwise I’m just going to Internet only, which may be what you’re trying to do.
Good afternoon, John,
Thank you very much for taking my call today and for taking the time to write and post your review. I was incredibly pleased to be able to help change your plan into something that will work for you and help save you money. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
When calling or getting a tech person, I’ve had great experiences with Mediacom. The professionalism and manners each time was awesome. I just wish they expanded to more of California! Thank you, great employees!
Good afternoon, Cindy,
Thank you for taking the time to write and post your review. I am genuinely happy to read about your experience with us. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
A Mediacom technician came out on Thursday, Sep 28 because my cable has been buffering and us getting worse and worse. He was not able correct the problem because a “bucket truck” is required. There is too much signal coming into the house. When I called Mediacom to report the problem on the 26th, I told the Agent that it appears that too much signal is coming into the home. I told her that a bucket truck would be needed but of course mediacom sent out a technician without a bucket truck on the 28th. The technician told me a bucket truck will be at my address within 72 hours. It has been 144 hours and no bucket truck. We called mediacom customer service 3 times since Sep 28. Each time we were told “you are scheduled for today between 8 and 8." We were told that on Monday, Tuesday, and Wednesday. Can someone please look into this.
Thank you for your review. I am happy I was able to reach you today and speak about the signal issues that had been happening. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Oct. 4, 2023
Service interruptions are a frequent and huge inconvenience. You also are overpriced for the service provided. Though you may provide refunds for the day of interruption, the time and inconvenience it causes to people who need internet to work doesn’t compare.
Good morning, Kassidy,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm no additional issues since last year. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Oct. 4, 2023
I give Mark ** 5 Stars!!!! He saved me!!! Called last night and the lady could not help me and did not listen to my concern and dismissed me by trying to charge for tech support. Ugh!!! Thank goodness for Mark!!! He has unbelievable knowledge and should be rewarded. You are lucky to have him!!!
Good morning, Teresa,
Thank you for taking the time to write and post your review. I am genuinely sorry to hear about your experience with the first representative that you spoke with. I am incredibly pleased to read that Mark was able to help and get everything set up for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
Terrible Internet service. Must have had 4 service calls. Last serviceman said it would be resolved if I had them install EERO. He ordered and installed EERO and still cannot stream a movie without stopping and rebooting system. VERY frustrating and unacceptable. Tired of calling and having to be put on hold to try and resolve same issue. Thanks for asking.
Thank you so much for taking the time to write and post your review.
I'm sorry for the problems with our Wi-Fi 360 Pro service you had experienced. I am glad that we were able to speak and that your issues are resolved now. I am happy we were also able to go over the benefits of the eero smartphone app together and how to perform system checks on your Wi-Fi from the app. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed Oct. 4, 2023
Had wifi drop probably 15 times since starting service. Called and reported. Tech showed up. Found a few things. Still dropping wifi several times a day. I have all your equipment. Thinking about putting in my own router. Had service last year and had no issues.
Good afternoon, Greg,
Thank you for taking the time to write and post your review. I am deeply sorry to read that you were having so many service interruptions. I am happy to confirm with you that these issues are now fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
I don't know the order number but I placed order online and was charged full AMT and I have spoken to 5 different people and told it should be corrected and it hasn't been corrected. It is very frustrating. Everyone says they will help but no one follows through.
Thank you so much for taking the time to write and post your review.
I am sorry it took several calls into our customer care line to get the appropriate discount towards your installation fee. I am so glad we were able to speak and that your issue has been resolved now that the proper adjustment has posted to your account. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed Sept. 30, 2023
I have continually reached out to customer service for help with our ongoing internet problem. I continue to troubleshoot multiple times a day and they continue to tell me “well I see it is on now” only to go out 10 minutes later. I have asked for a new modem to be sent but they refuse. I have been told I have to wait almost 3 weeks for a tech to come help all while I continue to pay my bill. Please if you have another option take it.
Good morning, Rebecca,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Sept. 29, 2023
We got internet service through them. The installation went okay and the quote was the same as the final price. But the service is not good. It cuts out a lot. My wife's running a class, and she gets knocked off two or three times a day. I've tried calling customer service and they say everything is good on their end. They want a lot of money and I'm getting very slow internet. I'm paying more than I could get for fiber optics at a gig. So it's a no-brainer to switch providers.
Good evening, David,
Thank you for taking the time to write and post your review. I am deeply sorry to see that you experienced service issues. If you do decide in the future to get services with us, please don't hesitate to call us if an issue arises. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 24, 2023
Interacting with Mediacom's reps has always been pleasant. People are always easy to deal with. If one person couldn't help, they would take information and send me to another. So, my things were always resolved very quickly. My internet service is really good. It rarely goes out. I like that it always works. The other people I know have things and when it storms, they don't have any. I always do. If I ever have any problems, I use the online assistant to help me if I need something to get it back up. I've been happy with it. The speeds are fine as far as downloading and I don't see issues streaming anything. I do a lot of streaming, but I don't see any issues or have problems with it. Price-wise, it's not terrible.
Good morning, Sharon,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with both our representatives and with the services provided. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 21, 2023
I have lived here for 13.5 years and Mediacom is the first company I signed up with because back then, there was a $19 deal. So, I accepted that and the price kept on going up. But it is what it is. I have the internet and a landline but I just leave it unplugged because I was getting constant spam calls on it. But it comes in handy if I set my cell phone somewhere and can't find it. I call myself. I like that I can pay by phone. It’s convenient and Mediacom doesn't charge for that. If service gets interrupted for some reason, they're right on it and get it fixed. There are a lot of good things about them.
Good morning, Lynn,
Thank you for taking the time to write and post your review. I am incredibly happy to see that you have stayed with us as long as you have, and we do appreciate that. I am also happy to read that overall, your experience with us has been great. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 20, 2023
Mediacom is the only cable service or internet service that's provided in my area and their service has been of good quality. I had a technician come out two times out of the six years I've had it. Lightning had hit the box outside and my TV, stove, and Wi-Fi box blew up. I reached out to Mediacom through the app. You go in there and tell them what the problem is and then someone will call you back. When I reached out, someone came in the next two days. The technician came out to replace my Wi-Fi box. He did what he had to do and when he was finished, he'd let me know. Go with Mediacom.
Good morning, Travonne,
Thank you for taking the time to write and post your review. I'm sorry to hear about the damage that some storms had caused. I am, however, incredibly happy to read about how you are satisfied and happy with our services. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 18, 2023
I like the way that I could get more channels on my cable with Mediacom and the way they explained everything to me including what channels I would be getting. I also like the price. I got a lot of TVs hooked onto it. I also have Mediacom for my internet and house phone. I use the internet for streaming and my grandchildren use it for games.
Good evening, Patricia,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your overall experience with our services. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 17, 2023
The only thing I like about Mediacom is because of the TiVo boxes. I work a lot, so I like to record a lot of shows so when I get home, I could play them, which I got a DVR box. I could watch shows in any room I have the TiVo box. But from day one, I've been having a lot of issues with the DVR. I've gone through many DVR boxes.
Reviewed Sept. 17, 2023
Initially, we had very poor luck with Mediacom but they've done better. There is a different provider coming into the area so that competition is going to make Mediacom better. Everything was very positive with their team and their professionalism is very good. We used their internet service and we got a higher level because we had a teenager who wanna play games, watch TV and stream. I don't ever remember him complaining so, it must have been good.
Good evening, Stacey,
Thank you for taking the time to write and post your review. I am deeply sorry to hear that you initially had poor luck with our services. I am happy to read that services have improved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 16, 2023
Mediacom is the best around. They were always pretty prompt and worked the problem. So, I've never been mad at them because they always work. One time, there was a hacker down my street and they were able to find it and took care of the problem. Several years ago, I kept losing the internet particularly on the weekend and at certain times of the day, right after people get off work. It was off and on. Mediacom checked my system. They said they checked the systems on the street and I know they did because I saw them with the truck. They seemed like they couldn't find anything, but it kept happening. When the tech came one day, he said he wasn't going anywhere till he found the problem. That day when he left, he figured out the problem.
Good afternoon, Angela,
Thank you for taking the time to write and post your review. I am sorry to read that you experienced service issues but am incredibly pleased to read that it was fixed. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 16, 2023
We had a little trouble with my ACP kept getting messed up. But now, we finally got it straightened out. Everything is cool right now. Mediacom is reliable here. It seems they updated it. Everything seems to be doing okay with it. Everybody was cool. They were straight up people. They did a great job. Everybody has been patient and understanding. The people that came out and hooked things up were just as polite as they could be.
Good afternoon, Thomas,
Thank you for taking the time to write and post your review. I am sorry to hear about the issue that you had with ACP. I am, however, incredibly pleased to read that it was fixed and that your experience with our representatives and technicians was great. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 16, 2023
They were great to work with. The service is cheaper than what I had before. Plus, our services haven't been interrupted. When I had DirecTV, it was out all the time. Any time it gets overcast or there is a little bit of rain, I have a lot of problems. We're totally happy with Mediacom.
Good afternoon, Bobbi,
Thank you for taking the time to write and post your review. I am happy to hear that you have been problem free since changing over to us. Thank you for sharing your experience. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 16, 2023
Historically, Mediacom has been abysmal as a company that provides service. In the last year, they've improved, but not to the point where we're satisfied. I also live in South Florida, so I have Comcast at our home in South Florida. Comparatively speaking, Comcast is a 7 or 8 on a 10-point scale, while Mediacom's a 5. We pay for their service for just the months we use it when we're in Iowa for vacation and that is one of the things I like about Mediacom. We're only in Iowa three months a year, so instead of having a $250 bill every month that's only for six months, the other six months, our bill is around $20. But the price of the bundled high-definition TV is something that has to be reexamined, because who wants 70% of the channels that I'm paying for? I don't.
Aside from that, when I'm in Mason City, I'm working at an office in the basement. With our plan, we have a relatively high-speed connectivity, which is one of the reasons we pay as much as we do. But it's working fine only 70% of the time. When the high speed is not working correctly, the streaming doesn't work either. Also, the outsourcing of telephone support is unacceptable. You get too many people who can't speak English or has English as a second language. And for a company like Mediacom that needs good customer service, outsourcing customer service is one of the poorer ideas that whoever is in charge of customer service has come up with. Might save some money, but it doesn't work on a lot of things.
Other than that, when we had a service technician come to the house, he was outstanding and very open. He was right on time, helpful, and offered to do more than I expected. But historically, since there are no representatives in Mason City, the ability to obtain service assistance has been based on somebody driving from Des Moines or Charles City or Ames. And that has not been very satisfactory. Also, when I wanted to replace my modem, I called and they said they'd ship one to me or I could take it to the service center. So, I took it to the service center and they said they don't exchange equipment anymore. They said they stopped doing that about four months prior. So, there was a disconnect there. In the end, I didn't get the part I needed and somebody had to come out two days later. In the meantime, we had no connectivity.
Good afternoon, Mike,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm everything has been resolved. If you have any further questions orconcerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Sept. 15, 2023
Everything about MediaCom/Xtreme has been positive so far, from the customer service rep taking the initial order, to the contractor installer who connected it, to other customer service reps who helped me with small issues and then the one who helped me get a discounted rate. The service is much more dependable and faster than what I had, so this is also why I am so happy with it.
Good morning, Jolene,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with both our representatives and with our service. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 14, 2023
Mediacom’s billing was precise even though I made several changes over the course of my service. Every call I made to customer service was answered promptly by people I could understand, and who were very friendly and helpful. Mediacom has had the best over the phone customer service of any service provider of any kind I have ever encountered.
Good morning, James,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our representatives that you have spoken with. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 11, 2023
I merely asked to have 2 tivos removed from my house since they were no longer needed. Having talked to many people every time I got a different # to be charged. At one point I was told I would be sent a 360 thing that I would plug in and wouldn't be charged. In reality I was charged a lot including $56 on my bill. And a visit to my house where they spent about an hr fixing something. And he said there would be no charge. I got all kinds of explanations. I didn't ask for it and it has made my internet worse. And I was charged. I made an appt and then cancelled to make sure it wasn't my computer. It wasn't. A friend who had it installed same day as mine has same problem. I still have to call and have them come to try to fix it.
Up to this time I have been happy with Mediacom but after this experience it seems the left hand does not know what the right hand is doing. And I am paying money for it. I have paid extra money for getting rid of Tivos, got a 360 that I didn't request and I had to pay for and my service is less than it was for the internet. Previously only problem I ever had is when internet went out. Now sometimes I have to re sign in every day. Not happy with the 360. And very unhappy with all explanations of what I was charged for. My old service stopped on 8/14 which was when the new billing started. Didn't matter next bill was 323. Why/who knows.
Updated 3/20/2024Appreciates the effort Mediacom put in to help resolve issue.
Good evening, Linda,
Thank you for taking the time to take my call and for taking the time to write and post your review. I am deeply sorry to read about the issue with the installation fee and about the issues with your service. I was incredibly pleased to hear that everything is resolved and working well now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 10, 2023
When I had Mediacom about five years ago, the internet was great. I moved somewhere where I couldn't get any internet, and I've been having this little Jetpack thing that I've had to use for a while. It was ridiculous. I signed up with Mediacom recently, and it's the first time I've been able to get Wi-Fi, and it streamed like it's supposed to, and it's not expensive. I really like it a lot.
Good evening, Misti,
Thank you for taking the time to write and post your review. I am incredibly happy to read your review about how happy and pleased you are with our services. Thank you very much for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 10, 2023
Setting up the service with Mediacom was fine. The reps we spoke to were professional.
Good morning, James,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that our representatives were professional and that getting your services set up was fine. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 9, 2023
It was nice that Mediacom Cable was able to cover my area and give me high quality high speed internet. I've had a very pleasant experience with them. The internet has always been up to speed. Because I'm a gamer and I like to game at night. I live with my family. So, they can have Netflix going, and my dad's watching sports, and I'm gaming. There's nothing standing in each of our way for us not to enjoy our shows and gaming. The internet speed and connection, it has always been on par with some of these other brands. Also, every time I've had a question about anything, Mediacom always answered and were always polite, never tried to beat around the bush.
Good morning, Julio,
Thank you for taking the time to write and post your review. I appreciate the amount of detail you have given as it shows what our internet service can do for a household. I also could not be more pleased to read about your experience. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 8, 2023
Mediacom Cable's installers arrived on time. My internet was down for two days, and I called Mediacom. They had to start the router back up. But they got it fixed. On the phone, the rep was able to reboot the modem.
Good morning, Michael,
Thank you for taking the time to write and post your review. I am deeply sorry to read regarding the internet being down for two days. I am, however, incredibly pleased to read that we were able to get the issue resolved over the phone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 8, 2023
When we moved to this house, the neighbor said that Mediacom was the best. We went off their recommendation, and we have not had any trouble yet. We use the internet for streaming, the TV, and computer work, and we've had a good experience.
Good morning, Holly,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that your experience with our services has been good. If you ever do have any issues, please do reach out and we will be happy to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 8, 2023
Everything's been great with Mediacom. I have internet with them and I've recommended them a couple times. My sister just switched and she uses cable TV.
Good morning, Jerry,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that you are happy enough with our services to recommend us to others. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 5, 2023
I used Mediacom over the years and was constantly changing around from company to company with poor service. I changed back to Mediacom Xtream a while ago expecting the regular service. Surprise! It works GREAT! I have not had one problem and love it greatly. The internet works great, two TVs work wonderfully, an electronic picture frame I have runs constantly. For the first time in since I moved here in 2008 I can use my cellphone without it cutting off or giving me problems. I love it.
Good morning, Mary,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with our services. We will do our best to continue to provide you with excellent service. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 5, 2023
Everyone was very helpful in answering questions. Mediacom has been our provider for many years. Our local technician Stephon ** and the billing department. We know you have tried your best to provide the channels desired even though your costs have increased. Our personal living costs have increased dramatically the last 6 months so we are looking at ways to decrease our costs.
Good afternoon, June,
Thank you for taking the time to write and post your review. I do apologize for our increased costs. We appreciate that you have stayed with our services. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 5, 2023
The automated system is very BAD. I tell the system no internet and phone and it goes to fixing the tv. We do not have Mediacom tv. We did this several times and each time it keep going to fix the tv. THIS IS VERY BAD. You need to correct this problem.
Updated review: Sept. 15, 2023
My wife and I have Cable, Internet and Phone with Mediacom. We had been having a picture problem, because of what we thought were bad lines on our building but as it turned out it was just one bad part. Mediacom found the problem, and all is working well now.
Original Review: Sept. 5, 2023
We were told when this was installed that the cable loss from the pole was very low. I was told I could replace the line myself, but I am 72 years old and not in good health. I was also told that I might be able to get Mediacom to give me the CATV wire to replace it with however the complex where we live will not replace the cable so I am now looking into canceling this Mediacom sub. And trying to get DISH streaming connection. We are just getting by but it is very poor service we are getting for the nearly 350.00 a month we spend on cable and Internet. The best thing would be to just cancel and try something else.
Good afternoon, Glen,
Thank you for taking the time to write and post your review. I am deeply sorry to read regarding the issues that you had. I am incredibly happy that I could help get this issue fixed for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 5, 2023
Technician was friendly and very knowledgeable about my issue. He was able to fix my issue quickly. My issue was handled in a timely manner which allowed me to get back to work. The communication that Mediacom provided was excellent. I was notified when the technician would arrive and when I could have my work completed.
Good morning, Rich,
Thank you for taking the time to write and post your review. As always, if you have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Cody
Reviewed Sept. 4, 2023
Everything was great. Very easy. The technician was friendly and knowledgeable. Install was quick and hassle free. Would highly recommend Mediacom to everyone. The technician was so courteous and polite and went above and beyond. Very happy.
Good morning, Stacey,
Thank you for taking the time to write and post your review. If you have further questions or concerns, please call Mediacom customer service or Molli at 66554. We appreciate your business.
Warmest regards,
Cody
Reviewed Sept. 4, 2023
For some reason a box was sent here for cable which I do not have. I only have internet. Nothing was changed nor did I even know I had an appointment until the night before. No big deal just didn't understand how it happened. That's really wasn't more to do on this account. I just hope everything is straightened out now and we don't have to keep messing around with it.
Good afternoon, Narsha,
Thank you for taking my call and for taking the time to write and post your review. I am deeply sorry for the confusion that occurred with that order and for the issues we discussed during our call. I am happy to see that everything was resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 4, 2023
Internet is not consistent, and slow in connecting. Had CenturyLink and it performed better. Was told when signed up that installation was free, paid the initial payment then charged for installation on next bill at a discount. Not a fan of the service and the way need to text to get any help. I like to talk to a person not a bot.
Good morning, Robert,
Thank you for taking the time to write and post your review. I am genuinely sorry to read about your experience with our services. If you are still having issues, please do call us to schedule an appointment for repairs. We do have live agents available to talk to by phone 24 hours a day, 7 days a week. Texting isn't a requirement. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 4, 2023
Ramon was very responsive and accommodating and was able to setup me up with internet in a very short period of time. Initial internet speed was over 300 MBPS but saw some significant drop in speed later that day. Likely high customer usage being a holiday weekend. Otherwise at this point I am happy with the installation and performance.
Good evening, John,
Thank you for taking the time to write and post your review. I do apologize for any slower speeds that you noticed. I reviewed your signal history and available bandwidth and could not find a reason for this to happen. If you do notice this again, please do reach out to us as we would be happy to help determine the cause. I am incredibly pleased to read that you are happy with the installation and performance. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 4, 2023
Called in and person trying to fix problem very friendly and helpful. After he was unable to fix problem he put in an order and said I would hear back in 24 hours. Never heard from anyone. Thankfully my son came and managed to fix it. Still never heard back from Mediacom. Need new remote as mine does not work very well.
Good evening, Diane,
Thank you for taking my call today and for taking the time to write and post your review. I am deeply sorry to read that you did not receive a follow-up call and that you were experiencing issues. I was incredibly happy to hear during our call that everything is now resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 4, 2023
The service tech was not only on time, he was early! He did the install quickly, was knowledgeable and patient with me as I had asked many questions about the new Eero! Our internet has been reliable and fast on all three floors and now we also have the ability to hard-wire our computers instead of using wifi with the new Eero!
Good morning, Frances,
Thank you for taking the time to write and post your review. I am quite pleased to read about how much you are enjoying our Wi-Fi 360 Pro product or Eero. Thank you very much for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 4, 2023
After 2 unsuccessful attempts at fixing the Serious Error issue with Tivo, a new box was ordered for replacement. Prompt and knowledgeable tech. Completed job successfully. Verified that all connections were within spec and everything was working as expected. Discussed new IP boxes that will eventually replace Tivo, which will be discontinued in the near future. Suggested upgrade to new technology soon.
Good morning, Paul,
Thank you for taking the time to write and post your review. I am deeply sorry to read that you had that issue with your Tivo box. I am happy to hear that you were advised about what we plan to use in the future here. We do believe that it will be an even better experience for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 4, 2023
I called about the off-season rate for our account, since we live in Pennsylvania, and have a vacation home in Lewes, Delaware. The person who responded to my request was very helpful and polite. It was a pleasure speaking with her. I would be pleased to refer Mediacom to my friends for the TV and Internet service.
Good afternoon, Larry,
Thank you for taking the time to write and post your review. I am happy to read that your experience with getting our seasonal plan was great. Thank you very much for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 4, 2023
Everything was fast and smooth on the installation. However the technician was supposed to come back the next day to install a new box on the side of the house to protect the wires from the weather because he didn't have any more boxes in his van but he never came back to install the box on the house.
Good afternoon, Trea,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that installation was fast and smooth. I do apologize for the box not being installed. I am happy to hear that it was fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 4, 2023
I called to cancel service only due to over 300 dollars a month for the least cable you can buy. I understand monthly bills go up but this was a bit ridiculous. I spoke with a man that helped me out and I did keep wifi only and had to give up cable. It’s a vacation home so I’m hardly there. Service has been good. Bill has been not that good.
Good afternoon Larry,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your billing issues you have experienced. I am happy I was able to speak with you today and confirm billing and offer the label to have the modem shipped back. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/
We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Sept. 4, 2023
Dave came by to pick up modem that was changed out last week. Was very friendly and listened to my explanation of an ongoing problem. Will call tomorrow to pick up where we left off with ongoing problem.
Good evening, Jim,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry that you experienced service issues. I am happy to hear that the issues are now resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 4, 2023
Got the eero and instructions said I needed an activation number so I called to get it because I didn’t receive a welcome letter like the instructions said. The guy ended up setting it up over the phone. I then could not access the eero through the app so called back and the lady was looking over my account to help with the issue and then we got disconnected (probably due to the loss of internet). I called back and asked if we could just unregister the device and start over since I guess I didn’t need the activation code so the instructions were wrong. He tried to assist but my internet was not working. The online button kept blinking. He set up for someone to come look at it but the earliest is 2 weeks away and so far my bill has not been prorated.
Good afternoon, Erin. Thank you again for your review. I am happy I was able to reach you today and confirm that his has been resolved, and I apologize for all of the trouble. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,Tim
Reviewed Sept. 4, 2023
My installer was excellent and professional with the installation. He explained everything and showed me how to do things. He was quick and very knowledgeable about his job. He cleaned up afterwards and again asked if I had anymore questions. Problems arise the following day after installation and I called service center and Clyde didn't know what he was doing very well, guessing he was new to job. He kept putting me on hold. I called as I had no Internet and he in turn wiped out my phone service and I never got Internet back. They put in a service call for Friday and Evan returned and got my phone back on. I had already played with the cord and got the Internet up myself.
Good afternoon, Theresa,
Thank you for taking the time to write and post your review. I am deeply sorry to read about your conversation with our representative. I am, however, quite happy to read that the issues were resolved in a timely manner. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 4, 2023
Monthly fee jumped significantly and hurting my budget. The Mediacom rep adjusted my fee to a more affordable amount. So, I am very satisfied with the results, but I was not happy about the reason I needed to make the call. Mediacom has been a very pleasant surprise for its quality of service combined with the monthly costs.
Good afternoon, Thomas,
Thank you for taking the time to write and post your review. I am sorry to read that your price has increased. I am, however, quite pleased to hear that we were able to help get your price back down. To view the next time your rate is expected to increase, it is listed on the second page of your bill in the Your Bundled Services section. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 4, 2023
My family and I called Mediacom customer service multiple times and their service was good. What dissatisfies is that when we moved to the area I contacted to see if service was available. I was told that it was but that it was fiber optic cable and had to talk to another rep. That rep informed me service was not available and said that regular internet was available. After being transferred back I was told no service was available. Later I called back after doing more research and was told I could sign up and service was available.
The technician came and said that a cable needed to be hurried in the property. That order was placed and I was told that it could take 30 days. Needing internet for military / telework and my kid’s school I asked if we could expedite this. I was told we could ask but that is it. I’ve called back over the last three weeks to get an update and have been told I cannot get updated or be given a contact number with the company that will install the line, leaving my family and I in limbo. This is highly frustrating as there aren’t that many service providers here so we really have no other option. I’ve asked multiple times to please speak with the company doing the installation, but the rep always says they cannot get that info.
I understand people can be bothersome to customer service when it comes to these issues, but all I need is to have an idea of when I can get access. Given my line of work, having kids in school and my wife doing remote college it is becoming very restrictive. All I really want is to have forward motion towards resolution but am told “we don’t know” and “we can’t get that Information.”
Good evening, Kurt,
Thank you for taking the time to write and post your review. I am deeply sorry to read about your experience with trying to get services started and with the confusion among the representatives that you spoke with. I do appreciate you bringing this to our attention, and we will try our best to address these issues. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 4, 2023
Thank You Mediacom, you guys are the BEST! The best internet service I HAVE EVER HAD! My previous internet Service Provider (Hughesnet) was HORRIBLE! Absolutely HORRIBLE! It was too slow and my wife had to go in to work because she could not Telework from home because of the slow service. Again, thanks Mediacom!
Good morning, Otis,
Thank you for taking the time to write and post your review. I could not be happier to read about how much you are enjoying the services that we are providing you. Thank you very much for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 29, 2023
I have internet with Mediacom and the quality of their service is good. But the cost is horrible which goes up every month. I had cable, telephone, and internet with them. Then they got to $218 a month, so I dropped them down to just internet and that's $105 a month. I'm getting rid of them as soon as we get another opportunity.
Good evening, Don,
Thank you for taking my call today and for taking the time to write and post your review. I am deeply sorry to read regarding our pricing. I was incredibly pleased to see that we were able to place you on our Connect to Compete Plus internet option that will significantly reduce your monthly bill. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 29, 2023
Mediacom's sales team did a very good job and the installers explained everything they were going to be doing as they did it. They were in and out of here in less than an hour and it was a pleasant thing. When I wasn't picking up the picture, I called them and they got it straightened out right then. I didn't have to wait and they just talked with me on the phone, walked me through it, and took care of it. I use Mediacom for high speed internet and cable. Their service has been very good and they would take their time with explaining things to me if I had questions. So far, everything's clear and there are no fuzzies on the TV. They're very good with the price, too.
Good morning, Nancy,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with everyone here at Mediacom. Thank you very much for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 29, 2023
Mediacom's rep was nice and helpful. I signed up for their internet service and the installation took about 30 minutes. It works good and when we had some issues, it took them about 30 minutes to resolve that.
Good morning, Martavious,
Thank you for taking the time to write and post your review. I am sorry to read that after the installation was completed, there were some issues. I am, however, incredibly happy to read that it took only 30 minutes to resolve. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 12, 2023
Mediacom is the best one when it comes to internet. The quality has been good. Also, they're reliable. They come fast if I need them to come here.
Good afternoon, Claudia,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our internet services. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 12, 2023
I like the service and it has done me well so far. If I need them, they always try to fix whatever problem I have. Customer service is good and the techs have a good work ethic.
Good afternoon, Ossie,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with our services, phone representatives, and with our technicians. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 12, 2023
Mediacom is the only wifi network in the city and it’s what we use here. There’s a lot of buffering going on and it was quite frequent before. Usually, we unplug the box for a little while and then plug it back up. Or if it's to the point that the wifi is not working for my cable, then I call in. But I haven't had to do that too often. I just signed up for the eero and that's only been connected a week. The wifi slows down some, but not much. The customer service reps from Mediacom are always nice and cordial. They're very helpful usually when I get anybody. I never have a problem with them. So I like that part. I deal with a lot of pain, so I listen to my music through my wifi and watch my TV. I use it on my phone as well as my tablet. Mediacom is the best service here in Iowa, if someone moved here and didn't know what access to use. Because they got HughesNet here and it was terrible. So I would recommend Mediacom.
Good afternoon, Mildred,
Thank you for taking the time to write and post your review. I am deeply sorry to read regarding the buffering that you have experienced. This isn't something that is normal, and I will recommend calling us if it continues to have a technician come out for repairs as it is often a signal-related issue. I am incredibly pleased to read that you have always had a wonderful experience with our representatives. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 12, 2023
They have very good customer service. But my son and my husband always complain about the internet service being slow.
Good afternoon, Rita,
Thank you for taking the time to write and post your review. I am deeply sorry to read that your husband and son always complain about the internet service being slow. I don't see anything signal wise that would cause this. I would recommend giving us a call to review different options for Wi-Fi and the devices being used that are experiencing slow speeds. We will absolutely do our best to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 12, 2023
We've had a good experience with Mediacom for as long as I've been with them. Their service has always been good. They've always been helpful in coming out and putting in boxes and collecting stuff that we didn't need anymore.
Good morning, Robert,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your good experience with us and our services since installation. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 12, 2023
The internet service that I have with Mediacom is good. We have very few outages. But they had a problem with their online services to pay bills. They changed it and I couldn't get on it. It's very hard to pay.
Good morning, Jill,
Thank you for taking my call today and for taking the time to write and post your review. I am sorry for the update that we made that caused issues when you tried to login. We added two factor authentication to increase everyone's account security. I was happy to confirm during the call this morning that this problem was fixed for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 11, 2023
About two weeks ago we had a power outage and it took them over a week to get it fixed. It fried the box. That happened on a Thursday but Mediacom couldn't come out till Tuesday. When the technician did show up, he was great. I told him what happened and he went out to the truck, got a new box, installed it, rebooted it, and I was fine. He was a really nice guy. He knew what he was doing. I appreciated him.
Good morning, William,
Thank you for taking the time to write and post your review. I am deeply sorry to read about how long it took to resolve the issue. I am, however, incredibly pleased to read about how our technician was knowledgeable and was able to get you back up and running. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 11, 2023
I work from home at night from 11:00 PM to 7:00 AM for Ford. I use my internet really heavily, and I depend on it for my job. I started with Mediacom's 300 megabyte internet package, and it was okay as long as it was just me and my computer. If my daughter was over, it was lagging. So, I switched to their 1 gigabyte package after the first three months. It was $10 more a month, and it's been awesome.
I have had a few issues with them. One night, at 1:00 in the morning, the internet shut off and it said that it was a scheduled maintenance from 1:00 AM to 8:00 AM, which is the time I'm at work. They gave me no notice. So, I was pissed. I called, and the guy was like, "Well, you can't do anything about it." I was like, "Well, if I can't have my internet on when the hours I need it, I don't know why I would have it." If they would have told me a week in advance, that would have given me the chance I can have somebody cover me for the hours, but it just went down, and I had no internet. I live on a lake, so there's no cell phone service. I couldn't call my boss without Wi-Fi to tell him that my computer was down, so there was nobody watching my lanes.
It would take me an hour and 40 minutes just walking around outside to get service to call somebody I work with to get on and check my stuff. I ended up getting a Mediacom supervisor to call, and they scheduled my maintenance during the day. So, it was a process but I finally got them to do that. Then, I had my internet go out a week ago, and my entire line had to be replaced. They had to dig up my whole yard because an animal had chewed through the whole line. They've done a pretty good job at dealing with it and making it right.
Good morning, Joshua,
Thank you for taking the time to write and post your review. I am deeply sorry to read that our maintenance work impacted on you during your working hours. Sadly, we do try to do our maintenacne work after midnight as it does impact on the lowest number of our customers during those hours. I am glad to read that we have worked with you on that aspect. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 7, 2023
I have fast internet with Mediacom which I use for streaming and gaming. Setting up the service with them was 100% positive. They have a positive, fast and friendly service. I like the quality of the service a lot though everything could be cheaper. But I'm satisfied with it.
Good morning, Tony,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our representatives and the service provided. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 7, 2023
We have phone, internet, and TV with Mediacom and I'd recommend it. The reps are good, and the techs have been fine.
Good morning, Kay,
Thank you for taking the time to write and post your review. I am quite pleased to read that your experience with our representatives and services has been fine. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 6, 2023
I've had a good experience with them. They're as good as Cox. Last week, I had a repairman come out here and they set me up on this new program. The repairman was top-notch. He set me up and did my passwords. He hooked my TV up and got it going. He also hooked my phone up and got the internet going. They need to give that tech a raise.
Good morning, David,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with our repairman and that they went beyond what is expected of them. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 6, 2023
The service is okay for the cost. But my phone drops internet a lot. Other than that, I do online auctions and the service doesn't seem to affect them that much. So, I haven't worried about it.
Good morning, Sharon,
Thank you for taking the time to write and post your review. I am sorry to read about the intermittent connection on your phone. If this does continue, please do call us as we can help figure out why that is happening. I am, however, quite pleased to read that it hasn't affected any of your online auctions. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 6, 2023
Mediacom is the service provider of our internet. I've never had any issues. Every time I call with a question or concern, I always get help. Their service is good. I just got signed up for the ACP. So, it makes it even better.
Good morning, Michael,
Thank you for taking the time to write and post your review. I could not be more pleased to read your review. I am incredibly happy to see that our representatives and services have both been good for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 5, 2023
Service-wise, Mediacom is good. They're quick on getting things resolved. However, the connection is a little iffy once in a while. I don't know what happened. I've never had an issue with them. Not too terrible, but it slows down once in a while. There'll be areas in the house where it won't work. But they let us know if there's an outage fairly quickly.
Good morning, Marc,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with both our services and representatives. For the areas in the home where the Wi-Fi isn't reaching, you may want to consider our Wi-Fi 360 Pro product line or a mesh network system at the store as I do see you are using your own equipment. Mesh network systems will help a lot with reducing Wi-Fi dead zones throughout your home. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 5, 2023
Mediacom had a better rate at the time I signed up but the rate went up. Other than that, it's been good so far.
Good morning, Calvin,
Thank you for taking the time to write and post your review. I am sorry to see that our rates have increased. There are a few new options available that may help reduce your monthly rate. Please do feel free to call us to see the options. I am pleased to read that the services provided were good. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 5, 2023
Mediacom works with you. Sometimes, I've been behind on my bill and they've given me time to get it paid up and not cut my services off. I had TiVo but couldn't afford it. I would like to have it back but it's too much for me to bear.
Good morning, Dub,
Thank you for taking the time to write and post your review. We do appreciate you as our customer and will try our best to help if we are able. There are some options that we have that may help further reduce your monthly rate. Please do call us on 800-332-0245. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 5, 2023
I like that if I have any concerns, Mediacom mostly handles it within one or two days. The cost was high but once I asked them about lowering my internet, they switched me over to a newer modem and lowered my price. The reps are awesome. They always answer the questions and never leave me misled.
Good morning, Latoya,
Thank you for taking the time to write about your experience with Mediacom and for sharing it with everyone. I am incredibly pleased to read that we not only reduced your monthly rate, but we also upgraded your hardware in the process. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 5, 2023
I have internet with Mediacom. It runs a lot of things that I'm using on it, a couple of computers and Wi-Fi for my phone. I've also got a couple of streaming televisions that I use on it. I use it with Alexa too. I had a situation where I had a problem and talked with three people at Mediacom. But it wasn't much help. I ended up calling back for some more information and got someone different. He said, "You should have had a new modem a long time ago. I'm gonna change that for you. I'm gonna reduce the price." I appreciate that individual. I got the new modem. The thing that didn't happen was they told me that they were gonna also send a new type of a router and that it would be faster and better, but that did not work at all. It wouldn't work with my Alexa apps so they took it back with them. I went back to my own router and I'm doing okay. I was also overpaying and Windstream ended up putting in through the entire city and had a lot lower price. That assisted me in getting a lower price. I'm happy with Mediacom.
Good afternoon, James,
Thank you for taking the time to write and post your review for everyone to see. I am sorry to read about the issue you had with our Wi-fi 360 pro. We use Amazon Eero's for that, and it is strange that it did not work with your Alexa apps. I do apologize for that experience that you had. I am incredibly happy to read you are happy with Mediacom. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 4, 2023
Mediacom's Wi-Fi is better in my area than most of the other Wi-Fis. I have the Gigabyte service and the speed is good. I use Mediacom for watching TV, streaming, gaming. When the weather is bad, it gets a lot of outages in our area. But their reps were very helpful. Also, I had the booster, but I recently got them re-disconnected since I really didn't notice a difference before I got them.
Good morning, Anthony,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about how your services perform and about your experience with our representatives. I am, however, sorry to read that you do run into issues with severe weather. Sadly, those issues cannot always be avoided, but we do try our best to prevent interruptions. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 3, 2023
I am having problems with the Xtream app or the TV Everywhere. Mediacom can't figure it out. I called Mediacom last night because it wasn't working and I wanted to use it. It said I didn't have access to it. So, they gave me to a technician and we were on the phone for an hour. He called some people and said I should be able to get it even if it's a bulk account. Then he tried something with the main account and it said my Mediacom does not give me access to it. He said that didn't make any sense. So, he called some other lady from a department of Mediacom. They thought they had fixed this TV Everywhere, and they haven't. So another ticket was put in by that lady. Supposedly, that escalates it. But I just tried it a couple of minutes ago and it still doesn't work.
We're a bulk account and we still pay for TV service. We're supposed to have it anywhere we are at and it keeps saying my cable provider does not give me authorization to do that. And this has been since I moved in. That was over a year ago and they still can't get it fixed. That would make me wanna move. When I had DirecTV, I could watch TV anywhere I wanted if I wasn't at home. And I watched a whole ball game on my phone when I was with DirecTV because I had DirecTV Everywhere. But with Mediacom, they can't seem to figure it out.
The service went out for almost 24 hours and Mediacom would block my calls and put them on “This mailbox is full.” They put it on the website where I pay and I can see where the outage is and it says where I live but it doesn't say if they're fixing it or not. And you can't talk to anybody. But the TiVo is good. I just don't understand why they can't get the app together. They need to hire somebody that knows how to do it because it can't be that hard to fix the problem.
Good evening, Geary,
Thank you for taking my call today and for taking the time to write and post your review. I am deeply sorry to read about the issues that you have experienced with accessing TV Everywhere. I am pleased to hear during our call that it is now working. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 2, 2023
I have been a customer since 2004. The cable is decent and internet is ok. They keep randomly increasing my bill with no extra services given and tell me I am in a promotional period with special rates. What is special, that you randomly charge me whatever and do not care that I just cancelled services.
Good morning, Michelle,
Thank you for taking the time to write and post your review. I am deeply sorry to read regarding your experience with the promotion that you were in. Sadly, this increase was due to rising costs that are out of Mediacoms control as local broadcasters are not regulated and can ask for an increase in the charge at the end of each contract term. For more information and for ways to try to help, please visit mediacomonyourside.com. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 29, 2023
My Mediacom experience has been okay. While I don't use my internet service very much anymore, its quality is fine for me right now.
Reviewed July 23, 2023
My elderly parents have been customers for many years. Recently, started have internet/phone services issue. Two appointments for a technician to come fix with issue were made. The first was rude, said he would come back and did not and the second no showed all together. For being the fifth largest cable company, you would think that the customer would be treated better. I contacted the company's customer service in New York on their behalf and was assured it would be corrected. I can say that words and actions do not align. How disappointing!
Reviewed July 21, 2023
Signing up with Mediacom was a good experience, and installation went well. I have internet and cable with them, and the service is good. Customer service is always good as well. If I have an issue with my service, when I call them, they're right on it to help out. I've enjoyed the service thus far, but I'm thinking about changing. Mediacom is a good cable company, but their pricing is quite high. They don't have enough offers or discounts for the customers that have been with them for a while.
Good morning, Betty,
Thank you for taking my call today and for taking the time to write and post your review. I was incredibly happy to go over all available options with you at this time to try to help reduce your monthly bill. Thank you very much for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 19, 2023
Mediacom is the best internet provider in my neck of the woods and the service has been fantastic. When internet issues cropped up, I contacted their customer service and they tended to be right on top of the problem. One time, I had to call because of password problems and after the installation of my new apartment, the network had been unstable. But that was more so a problem with the internet itself connecting for the apartment. So far, I've had nothing but positive experiences with Mediacom's customer service. The cost is usually pretty high, though. I talked to them once to upgrade the speed of the internet in which case they sent me a new modem, and another to remove services from the plan. But trimming that fat hasn't worked. Also, they might convince me to get cable again if they had some actual anime channels.
Good morning, Michael,
Thank you for taking the time to write and post your review. I am sorry to read in regard to the issues that you have experienced. I am, however, quite pleased to read about how happy you are with our customer service. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 19, 2023
I have internet with them and it's been trouble-free. They shipped us a router. The account that we have is at our second home, so we just got it hooked up over the weekend, and everything seems to be working fine.
Good morning, Sandy,
Thank you for taking the time to write and post your review. I am incredibly happy to read about how your services have been trouble-free. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 18, 2023
Lately, service stinks. We've been out the entire day at least once a week for three weeks. For two years, we've had really good service and then now it's starting to go downhill. If you're depending on your internet service for work, find somebody different.
Good afternoon Wendy,
Thank you so much for taking the time to write and post your review. I am so sorry for the issues in your area that were causing your loss of service, but I am happy to see that the area problems have been resolved since then. You should also see a credit applied to your account for the time without your services on the next monthly statement you receive from us. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed July 18, 2023
A year ago, we dropped the TV part of our service because they priced us out so all we have is internet with Mediacom. It works very well. The Wi-Fi will go out every now and then but we just assume it's a technical issue. Usually, it comes back on and if for some reason, it doesn't, we call them. But I can't recall the last time that's happened.
Good morning, Steve,
Thank you for taking the time to write and post your review. I am sorry to read that you had to downgrade to internet only. I am, however, quite happy to read that the internet has been good with minimal issues. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 18, 2023
We had Mediacom some years back and the experience wasn't bad. It was just that the bill went up higher than what we expected to pay. So we just changed companies. The company we were with this time and had been with for years started going up and up. I wasn't about to pay $300 for a cable bill. I was talking to Jeff and I said, "I pretty much liked Mediacom. Let's try Mediacom again and see." We just wanted to have the internet and phone this time and not the cable.
Their reps were very helpful when I called them. I wanted to know what day was my bill due and if would it be a late charge. 'Cause she said the 24th. I asked, "If I waited till the 1st, would it be a late charge?" She said no. 'Cause that's the day I'll probably be paying it, on the 1st of each month. It was fairly easy getting through to a representative. It also didn't take long for somebody to come to the phone and I like that. The internet service has been good too. It's not a whole lot of buffering. I'm satisfied with the service.
Good morning, Patricia,
Thank you for taking the time to write and post your review. I am happy to read that you were and are happy with the services that we provide. I thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 18, 2023
Everybody's been good at Mediacom. The quality of their internet service is good. I have no problem with their service. I am also getting free internet because I am a spouse of a Purple Heart recipient and my spouse passed away.
Good morning, Lynda,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with both our representatives and the quality of service. We appreciate you and your husbands service for our Country. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 7, 2023
All cable companies have challenges in terms of delivery of their product. It's the ability to support the infrastructure network, the cables, et cetera. But the quality of service we got from Mediacom Cable when we got our TV and internet installed was terrific. They spent eight hours with us to get it switched.
Good afternoon, Anthony,
Thank you for taking the time to write and post your review. I am quite pleased to read regarding the quality of service that you received from us. Thank you for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 7, 2023
I like the customer service that they offer. I talked to a lady when I first called them and I set up my bill. I did that online deal that they had going on. My account number didn't let me log in. She was helpful with that. A subcontractor came out to set it up because they weren't in a marked vehicle. I talked to the tech while he set it up. He showed me how to use the app for the internet. And he was a good guy.
Mediacom Cable has been treating me well. I enjoy the app because I can see how much our usage is and how much the Xbox is doing. And I can monitor what the kids are doing on their tablets. The only problem I have with the internet service is the internet would drop out sometimes, and I would disconnect from games. It would drop out for 10 minutes and come right back on. And sometimes my latency would spike. But for the most part, it's good. I like it for the upload, download speeds.
Good afternoon, Nicholas,
Thank you for taking the time to write and post your review. I do apologize for the issues you mentioned when gaming. If that does continue to happen, please do reach out to us. I am very pleased to read that your experience with our customer service has been good. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 7, 2023
I prefer Mediacom. The internet is better. It's lpghtning fast. They're not down as much. And when they are down, they quickly get what they needed to get done done. If you're gonna get internet or TV, Mediacom is where to go. They got it going on.
Good morning, Joshua,
Thank you for taking the time to write and post your review. I am incredibly happy to read that your experience with us and our services has been great. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 7, 2023
I have my TV, computer and telephone with Mediacom but I don't use all those movie channels. Everything is okay with them though the price is awfully high for an old woman.
Good afternoon, Doris,
Thank you for taking the time to write and post your review. I am pleased to read that you are happy with our service. I do apologize for the increased cost. I don't know if you would qualify or not, but there is a program called ACP that may help in reducing cost. We are advised that about 70% of our customers do qualify. Please go to https://mediacomcable.com/acp/ to see if you do qualify. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 7, 2023
Mediacom has been really good. A couple of times I've had technicians out, they have been really helpful. Also, I have threatened to quit a couple of times because of the raising costs, but I keep them because they have the three services I need (telephone, internet, and TV).
Good morning, James,
Thank you for taking the time to write and post your review. I am happy to read that our services have been good for you. Please feel free to call us regarding your promotion. We are always happy to see if there are any better options for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 7, 2023
I would recommend Mediacom right now. I've had their internet service for about five years, and they seem to be working well, so we figured we'd try the cable service out. We looked at a review of their packages and gave it a shot. Signup was a positive experience, and the installer was professional and knew his job. He was in the window of time that they said he would be out here and it went well. I just had the TV activated the other day. So far, the service has been good, and I'm hoping the TV cable service turns out great like the internet has been so far.
Good morning, Kimmey,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with us over the last five years. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 24, 2023
The sales reps were helpful. I have the cable and the internet, and the installer did a good job. He was there about 40 minutes. ‘Cause the wires already ran in the apartment that I moved into. I like the service. I'm on the road all the time, so my girlfriend uses the cable and the internet and she never complained to me about it.
Good morning, Alfred,
Thank you for taking the time to write and post your review. I am happy to see that your experiences with both our representatives and our services are great. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 23, 2023
Mediacom was the only one that had high-speed internet in our area. We have three accounts with them and we have their internet service. We used to have a lot of outage issues. Then they ran a new box a few years back and it was really great for a long time. But in the last month or so, we have had glitches, issues, and outages. We have had interruptions of service a number of times. That’s irritating because we work from home. Whenever you're out, that's when you start actually looking at other carriers and providers going, “Okay, this is getting to be ridiculous.” The outages haven't been for extended periods of time but long enough to interrupt your workday and create a problem.
When we have an outage and we contact Mediacom, they tell us there's no problem in our area. And we tell them there is. Mediacom customer service is super frustrating to try to get through to and have any consistency. For example, my mom is in a skilled nursing facility. They've already got Mediacom in the building to all the residents. But you can add a box for the expanded channel. I did that for her. I ordered the service on a Monday. The tech said, “I'll have to send the equipment to you and then we'll schedule the install." The equipment was supposed to arrive on Wednesday but it didn't. I called and they said it would be there tomorrow, which was Thursday. It wasn't. I called four or five different times and nobody could provide a tracking number or tell me where it was.
The service was then scheduled for Friday morning between 8:00 and 8:30. I called at 7:00 and said, “You need to cancel this. I don't have the equipment.” I then went on about my day. But my husband comes walking to me with my phone going, “The Mediacom guy’s at your mom's place.” I had to drop everything and rush over there. The tech had some equipment and had shown up over there. I didn't go over there to meet them because I had cancelled the appointment.
That was a week of complete mess, miscommunication, and things that didn't show up. Nobody knew where the equipment was. I was told the techs never had the equipment. This tech said, “No, I do.” And he was a subcontractor instead of a Mediacom person. He then goes in to hook up the box. They had sent him a box that had been programmed to Iowa stations. That was a big mess to try to get straightened out and that took two hours over there at my mom's facility. That was just television hooking into an already existing service. Another thing is Mediacom is a little bit higher than the others. SpringNet is in our area right now too. But we haven't changed over. We're in the "if it ain't broke" kind of situation because it seems like once you start messing with technology, it starts unraveling.
Good afternoon, Becky,
Thank you for taking my call today and for taking the time to write and post your review. I am deeply sorry for the miscommunication issues that have occurred and thank you for bringing this to our attention. I was happy to hear that everything is resolved now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 22, 2023
I liked the cost-efficiency of Mediacom. I felt like in my community, it was the cheapest option. Also, it was like very quick going. When I created my account and got the router, it was set up within less than a week, which was super nice. The installer was there on time and worked super quickly. It only took 20 minutes for him to install the router, and then get it all set up for me on an app on my phone and help show me through that. Mediacom is a very good choice.
Good morning, Emma,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience and how quick and easy it was for you. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 17, 2023
It's fairly easy to get ahold of their agents. They've also been very nice. But I have canceled the service in May and they still are showing my account active even after calling them back again. I've paid the final amount that they told me to pay and they're still showing a balance due because it doesn't look like they've canceled my service.
Good afternoon, Christina,
Thank you for taking my call today and for taking the time to write and post your review. I am sorry for the confusion with getting your services canceled. I was happy to confirm with you that everything was completed. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Sept. 5, 2023
My issue was resolved and I'm happy with my experience now. Had it not been for the 2 agents that went above and beyond to help me, this would have ended differently.
Original Review: June 15, 2023
I have Mediacom's phone, internet, cable. The cost would be fair if the service has worked. A lot of times, they don't work as they should. But because they have monopoly as nobody else offers anything close to the speeds or service, you're stuck with what they wanna give you. It's not ideal. I've had my router and modem switched out four or five times. The techs are always late and when they are, they don't tell you they're late. This is for those who came in the previous visits. That aside, customer service is really good.
Mediacom is out to make money and they've gotten so big that customer service comes second. They know they've monopolized the area, so they do what they want. It is what it is and you just have to deal with it.
Good afternoon, Domingo,
Thank you for taking my call today and for taking the time to write and post your review. I was very pleased to hear and confirm that all your service issues are resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 15, 2023
The sign-up and installation processes were good, and the tech was nice. My internet is a little slow, but other than that, it's fine.
Good afternoon, Cynthia,
Thank you for taking our call and for taking the time to write and post your review. I am incredibly pleased to read that the sign-up process was good and so was the installation Technician. Sorry to see about the slow speed that you experienced. We were pleased to hear that everything is resolved now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 15, 2023
Where I live I have 2 choices for internet AT&T and Mediacom. I will never use AT&T. Mediacom's internet service is great when it's working. That being said it's only about 70% of the time. Trying to contact customer service is a joke. Their app runs you in circles having to log in twice just to get to the contact CS screen. Their text msg customer service is so bad the people working there are rude, untrained, and don't have a clue what's going on, and that's if they even bother answering. I had 5 CS agents just disconnect and ended the conversation without even so much as a hello.
Good evening, The Cid,
Thank you for taking the time to write and post your review. I am deeply sorry to read about your experience that you describe. We will do our best to improve. If you are still having issues, please do reach out to us. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 4, 2023
They had the best package that I needed, and the price wasn't so bad. The only thing is it seems like I'm being billed so fast and in advance. I can hardly keep up and I've been with them for four years now. But I'm pretty satisfied with them.
Good afternoon, Jaime,
Thank you for taking the time to write and post your review. I am sorry for any confusion that our billing may have caused. We bill for a month of service in advance, and we do bill monthly on the same day of the month. This is why we require for the first month of service up front when you get new services. If services are cancelled, we will only charge you for services up to the date of cancellation. If you have already paid for that time, we will give you a refund. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 3, 2023
Mediacom had constant service, no interruptions and high-speed internet. We just have the internet and a home phone. The experience has been great. The reps handle everything very professionally. Any time we have an issue, they always try to walk us through on how to fix it right over the phone. If they can't, then they schedule for a tech to come out and fix it.
Good afternoon Daniel,
Thank you for taking the time to write and post your review. I am quite pleased to read about your experience with us and about how good your services have been. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 3, 2023
I have the internet with Mediacom. I need it for my children. I'm at work a lot but it benefits my family. Their reps are decent and the service has been good. Sometimes, there are outages depending on the weather.
Good afternoon Lakeesha,
Thank you for taking the time to write and post your review. I am sorry to read that you have experienced outages. I am, however, quite pleased to see that our service overall has been good and that you find our representatives to be decent. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 2, 2023
I got my internet, landline and cable with Mediacom. I got a very high bill but the quality of service is very good. I was having a problem and I called them, and the technician walked me through it. It didn’t work and they said they would send out a technician. He came out today and fixed it in less than an hour.
Good afternoon Cathern,
Thank you for taking the time to write and post your review. I am happy to see that you are happy with the quality of service that we provide. I am also very pleased to see that our technician came and fixed everything quickly for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 2, 2023
I like the internet speed. It's fast. We're greatly satisfied. Mediacom is the best internet out here. When they mailed the equipment to me, I installed it myself. They had good instructions so it made it easy.
Good afternoon Antonio,
Thank you for taking the time to write and post your review. I am very pleased to read about how the self-install was easy and that you are greatly satisfied. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 2, 2023
The installation was super easy and quick. Up until yesterday, I went a week without Wi-Fi because, apparently, they broke the cable out back. Other than that, I have no issues.
Good afternoon Conner,
Thank you for taking the time to write and post your review. I am very sorry to hear in regards to the service issue that you experienced. I am, however, quite happy to see that it's fixed now and that you have had no further issues. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 2, 2023
It's very good experience with Mediacom. It's a few minutes wait when I call them, and somebody answers. The last lady I had interaction with saved me a bit on my bill that I was unaware of. She looked at my bill and immediately thought that I paid too much. She scrubbed some of the promos and applied them to my bill, and got it reduced significantly. It was pleasant and she was easy to deal with. Get Mediacom. If you have issues, you will be happy with the service that you get.
Good afternoon Jacob,
Thank you for taking the time to write and post your review. I am very happy to read about your experience with our representative and about how pleased you are with the service we provide. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 2, 2023
Mediacom provides really good channels and the internet service is pretty good in comparison to other companies. We like to watch movies and with Mediacom, we can watch more different movies and the quality of picture is very good. Whenever we have technical issues, we call to the call center, and they go above and beyond to solve whatever issue we have. Mediacom is really outstanding so far according to our experience. So, that's why we always want to stick with them. The technicians are pretty good. They’re all professional and work their job. They all do 100% into it. I'm really impressed with Mediacom. I will highly recommend this company to any of my friends. I already did recommend it to people who are using the company.
Good afternoon Roy,
Thank you for taking the time to write and post your review. I am very pleased to read about your experience with Mediacom. We do appreciate that you have stayed with us as long as you have. We will continue to do our best to provide you with great service. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 2, 2023
I like Mediacom. It's a good internet service. Their reps are respectful.
Good afternoon Dylan,
Thank you for taking the time to write and post your review. I am very pleased that you like our internet service and that our representatives have been respectful to you. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: June 1, 2023
Up till the last two years, the service was pretty good. The last six months have been good, but there for a while, it was nothing but a fight getting stuff to work. They lied to me about my internet, how far it would reach and how good it is. Then they told me it was my house. I have a lap and gap on the inside, and I have wire. It was supposed to go to my garage. I've had to get extenders to go walk through the house. I have internet and cable from Mediacom and I’m paying $273 a month. It just keeps going up and up. I also had them take out TiVo when I was having so much trouble. My son is in law enforcement, and it was on Live PD and the only reason I got TiVo is to record all of it. Then their box quit and I lost all the videos of it. They said they couldn't get it back. They didn't even try.
When I have an issue, I try and call somebody. Then it might be 7 or 10 days for them to show up and fix it. It used to be that you might call them in the morning, and they get there in the afternoon, or at least the next morning or come by that evening. But now it takes them forever to get over here and fix anything. Also, whenever you call them now, they send you overseas and you can’t understand what they're saying. All you hear is chickens in the background. Last time, everything was messed up over here. Mediacom told me to get this other box thing, so I put it in, and then they came over here and charged me $65 to do that. But it was definitely their fault.
Good afternoon, Kenny,
Thank you for taking my call today and for taking the time to write and post your review. I'm deeply sorry to read regarding all the issues you described. I am happy to hear that everything was resolved for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 31, 2023
The installers of our Mediacom were fine and friendly. We have the phone, the TV and the internet. The service has improved. It's faster than it used to be.
Good afternoon, Doris,
Thank you for taking the time to write and post your review. I am happy to read about your experience with our technicians and that you are getting good speeds. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 30, 2023
Mediacom had a lower price and when I started talking to family and friends around here, they said it's one of the best ones that they have. Right now, we only have Wi-Fi, and we have the one gigabyte. The sign up and installation was a good experience. Their guy coming over and setting everything up only took less than 10 minutes. Our first bill was pretty much free for the month. I had to go back in and do it. They did try to help me sign up for something that can help me pay the bill. I'm still waiting for them to approve that. With the situation we're currently in, we do need help paying our bill. I'm trying to start working from home. So, that's one of the main reasons we got the high speed that we did. The service is really good. It doesn't lag much. It's worth it. We're thinking about getting the phone service soon.
Good morning Le'keva,
Thank you so much for taking the time to write and post your review. I am happy to read that you had a good experience with the installation of your services. Taking a look at your account, I see that the ACP discount appears to have been applied and you will start seeing that on your statements going forward. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed May 30, 2023
I have internet service with Mediacom and they changed a couple of things, but so far, they've been great. When their tech came out to rehook our service, he was pretty good as well. But the price was high, so I re-adjusted my usage to go along more with what I thought was a more reasonable payment for what I was using. It also took me a little while to get set up with the app but if people are using that, that's helpful.
Good morning Tyler,
Thank you so much for taking the time to write and post your review. I am glad to hear that you were satisfied with the experience you had with our technician recently. I am sorry to hear about the issue with the price, but I am happy to hear after modifying your service that it is meeting your expectations. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed May 29, 2023
We use their broadband internet service and our experience has been mostly positive. I'm happy that when I call, somebody answers the phone most of the time. We don't live permanently at the home where we use Mediacom’s services, so the going-on-vacation-mode thing has been somewhat a challenge. There was a time when I couldn't return some equipment and they couldn't change my services because of that. That was frustrating. But most of the time they've been pretty great and anybody that's come out to the house to hook things up has been very good. When we're there, the service works fine. Overall, Mediacom is interested in having satisfied customers. The people who work for them are committed to providing good service.
Good morning Pam,
Thank you for taking the time to write and post your review. I am sorry to read in regard to the difficulty you had with going in vacation mode. I am, however, very happy to see how satisfied you have been with our service and with our representatives. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 28, 2023
Mediacom is better for me than other cable companies and it's more efficient for me. Also, the quality of service is very good and I would recommend it.
Good afternoon Csar,
Thank you for taking the time to write and post your review. I am very pleased to see that your experience with our service has been great. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 26, 2023
Mediacom seems to be the only one that serves my area and I can't say that I'm that happy with them. But having no other choice, I can't go to anybody else. Sometimes, they give me what they call a customer promotion and I'm happy to get that but they don't always do it. Also, they charge me every time I go back, which I've often wondered about. I don't think I should be charged for an installation when probably all they do is turn it on in the office. But there's nothing much I can do about that. If you have any other choice, check into that first before going with Mediacom.
Good afternoon, Evelyn,
Thank you for taking the time to write and post your reviews. I am deeply sorry for any confusion regarding restarting your services. In your area, we do, physically disconnect the line to your home at the pole when services are stopped. As we continue to make upgrades, this may change in the future, but for now, this is why we require the tech to come out to reconnect you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 25, 2023
The servicemen came to my home to bury the cable behind my home. They were professional, courteous and quick! I was so pleased with their work and their promptness of the job. I would hope that workers will continue to be employed by your company.
Good afternoon Mary,
Thank you for taking the time to write and post your review. I am very happy to read about your experience with the technicians that came to bury the cable line. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 17, 2023
For about 2.5 months, I kept telling everybody I had this VPN but nobody cared about it. I've called Mediacom, Norton 360, and Amazon but nobody figured it out. Then Josh finally figured out that the problem was the VPN all this time. Nobody even tried to help me before. I love Josh. He was the only one that's been able to solve my issue. It took some time, but he got it all figured out. He was great. He stuck with it. But overall, Mediacom was not the problem. When I called in, they have been here usually the next day. I pay Mediacom $120 a month and I use about 20% of my internet, so the cost is way too high. But if I lower it, then I don't get the speed and I lose everything. So there needs to be another tier. Instead of going from the $39 plan to the $89 plan, there needs to be something in between.
Good morning Brenda,
Thank you for taking the time to write and post your review. I am very sorry to read in regards to the internet issues that were being caused by your VPN provider. I am, however, quite happy to read in regard to Josh and his efforts in trouble shooting to get you back up and running at good speeds. I have passed this along to their manager. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 17, 2023
I have the internet and phone with Mediacom. But I'm not so happy with the phone. It acts weird. The biggest thing is the phone just loses the call. They're also supposed to switch the number to my phone, but they didn't do it yet. But the internet is okay. It went out a couple of times. Their price is a little high. But I'm not worrying about that because other places have the same speed but it's way more money. Their customer service has been very good. If I call and there's a problem, they'll try to help me or send out the technician between 24 to 48 hours.
Good afternoon Michael,
Thank you for taking the time to write and post your review. I'm sorry to hear about the issues that you have had with your phone service. Please give us a call at 800-332-0245 and we would be happy to help. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 17, 2023
Everything with Mediacom was good. The service is good. I'm not a big computer guy, but it loads up fast enough for me. It's not like I'm waiting. It just opens up and away I go. They were pleasant, easy to work with and any questions, they seem to take care of it.
Good afternoon Jeff,
Thank you for taking the time to write and post your review. I am quite happy to see that you are pleased with the service that we are providing you with. Thank you for sharing. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 17, 2023
It's been excellent with them. The reps are very professional and friendly. Last time, service would cut in and out and every other day,I would have to unplug the modem and plug it back in. It's been better since they put the new 360 system in which is what they said I needed.
Good afternoon Jo,
Thank you for taking the time to write and post your review. I am sorry to read in regard to the service issues that you have experienced. I am, however, happy to see that your service is working as it should now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 15, 2023
Representative I talked to was very helpful in my request to return the equipment of my 2nd TV that I no longer need. I received a FEDEX free return label in a few days and was able to return my Mediacom equipment so they could take the amount charged for the extra tv off of my bill.
Good afternoon Leila,
Thank you for taking the time to write and post your review. I am happy to see that our representative was helpful in getting you a shipping label at no charge to you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 10, 2023
Our internet service with Mediacom goes out every once in a while, but it's pretty good. Every year, the bill goes up. So, I called and they lowered it to 40 bucks. Overall, Mediacom works. I'd recommend it.
Good afternoon Steve,
Thank you for taking the time to write and post your review. I am sorry to read in regard to the service issues that you have experienced. I am, however, quite happy to see that we were able to help reduce your monthly bill. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 10, 2023
It is Sunday morning, no Internet at the church. Could not access emails or financials for the church. Very much needed. I called and was told internet was down for 300 customers; which the church was one. Technician advised would be up by 10:00 a.m. I received a call that said estimated restore time had changed to 11:30 a.m. Which I appreciated the follow through. He knew how important it was for the church to have internet access.
Good afternoon,
Thank you for taking the time to write and post your review. I am very sorry to read in regard to the outage that occurred. I'm happy to see that it was resolved in a timely manner for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 10, 2023
Good news is the CSRs in the Dagsboro office are very nice, very helpful, a pleasure to work with. Getting set up and running was relatively painless. Bad news is it took several weeks to get on the schedule to install. The equipment needs regular rebooting from an online tech support person or it's faulty and needs replaced. On-site technicians are knowledgeable but don't go out of their way to help if you have other issues, questions. If the company didn't have a contract covering all houses in our development they'd likely lose customer to their competition.
Good afternoon, Randall,
Thank you for taking the time to write and post your review. I am sorry to hear about the equipment issues that occurred. I am happy to hear that everything is running well now. Please know that if you are frequently having to reboot the modem, there could be a signal or hardware issue that needs addressed as it isn't normal to need to do that. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 7, 2023
We were without tv service for 5 days and were expecting a credit on our last bill but when received our statement we were still billed for the same amount. We are also strongly considering canceling our Mediacom services due to the extreme price increase. Very unhappy customers here.
Good afternoon Jeffry,
Thank you for taking the time to write and post your review. I am very sorry for the issues you mentioned. I am very happy to see that credit was applied for the service issues. I do see options for you promotion wise that you would qualify for. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 6, 2023
We have cable and internet with Mediacom. We only use their service on weekends because it's on a lake cottage. I like their availability. In fact, they're the only ones that have cable in North Webster that I know of. Their service has been fine, too.
Good morning Terry,
Thank you for taking the time to write and post your review. I am happy to hear that the services we provide have been fine for you. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 6, 2023
I called Mediacom after I had tried everything I knew what to do. They gave me things to try and that didn’t work so is sending someone down to fix it and they are coming Tuesday pm. It seems it takes a long time to get here.
Good afternoon Louise,
Thank you for taking my call today and for taking the time to write and post your review. I am sorry in regard to the service issues you experienced and for how long it took for the technician to come. I am happy to hear that everything is resolved and running great now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 6, 2023
We have the internet package with Mediacom. The installation was easy. They came over, plugged in our modem then we set up the password with them. The service disconnects sometimes. But usually, if we unplug the router for 30 seconds and plug it back in, it's fine.
Reviewed May 6, 2023
I'm trying to figure what I can do because my bill costs me much. I was on some plan and Mediacom Cable took me off of that. The last four times my bill has come up every time. Other than that, the techs have been able to talk me through things that happen. And a couple of times, I’ve had to have the tech come and straighten things out. So, they've been very good.
Good afternoon, Edward,
Thank you for taking our call and for taking the time to write and post your review. I am sorry to read about our prices increasing on you. I am quite happy to see that everything has since been resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 6, 2023
I have the internet with Mediacom and when it's working, it's working very well. But when it goes out, it goes out for a long time. I’m not here most of the times that the power goes out and it would be nice if Mediacom would notify me. They don’t send me anything at all. Four years ago, there was a fraud alert on my credit card and it was cancelled and replaced. I called Mediacom to give the new number and no one was interested in receiving it. Then they cut our wires to the condo for nonpayment for two months. I came back and I didn't know they've done that. Nobody alerted me. I went ballistic on that so they sent somebody out. It's a pre-wired condo and they had to rewire the whole thing. Mediacom’s industry does not have a great reputation for customer service.
Good afternoon, John,
Thank you for taking the time to write and post your review. I am deeply sorry to read regarding your experience with our service and billing. I am happy to hear that it is resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 5, 2023
We are very disappointed in the price we pay for our services. New customers are offered specials & deals but we have been customers for years & I have to almost beg to get any type of a discount. So unfortunately we are researching other options for service providers.
Good afternoon, Steven,
Thank you for taking our call and for taking the time to write and post your review. I am sorry to read regarding the price you pay for your services. I do see that we were able to help some regarding that. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 5, 2023
I have internet service with them. We've never had a problem with it. The cost is very good. When I called the other day, the rep I talked to was very helpful. He went above and beyond.
Good morning Becky,
Thank you for taking the time to write and post your review. I am very happy to read about your experience with our representative and how great it was. Thank you for sharing. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 5, 2023
I got rid of my Dish satellite and started streaming. I decided to take the extra money that I was paying for the satellite service and put that into my internet. I looked at some of the streaming packages that the younger generation is doing, and when I upgraded, Mediacom upgraded me for the same price for a year. Based on an email, I just upgraded from a 300-meg service up to a one-gig service, and I didn't have to pay any extra at all. The rep found a couple of extra discounts and applied them, and I was very happy with that. She went above and beyond.
Mediacom rebooted the modem over line, then they said that I should see it within half an hour or so. I've never gotten a one-gig service, but I've gotten 600 a couple of times. I've been with Mediacom for quite a while now. They're a good deal, but I'm not gonna say that I won't look at Google or somebody else if they pop in and offer their service.
Good morning Wes,
Thank you for taking the time to write and post your review. I am happy to read about how we were able to help you make the switch to streaming. If you are only reaching 600Mbps for download speeds, this is usually a limitation of the WiFi on the device that is being used. The WiFi we provide is capable of WiFi 6, but it can only reach those higher speeds if the devices that you are using are also capable of WiFi 6. Please feel free to call us to troubleshoot, as we can likely help you find the cause. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 5, 2023
When I brought my modem to the FedEx store they couldn't read the barcode on the return label. I called customer service and they said they would email me a new return label. I never got the label, I just got this stupid survey.
Good afternoon Marko,
Thank you for taking the time to write and post your review. I am sorry for the issue that you had with receiving the shipping label. I am happy to see that this was resolved quickly for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: May 4, 2023
I called Mediacom because the new cable boxes that they installed the TV guide are missing the Starz channels. I spoke with one of your representatives and she couldn't fix the problems and she said that I would be contacted by somebody else to solve my problem and it's been about a week and nobody has contacted me and I think this is terrible service for the price I am paying for Mediacom.
Good morning Robert,
Thank you for taking my call today and for taking the time to write and post your review. I am very sorry about not getting a call back regarding your TV guide issue. I was glad that I was able to walk you through the process of getting this fixed today. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 4, 2023
The tech was friendly and kind. She made sure that our equipment was handled with care. She showed her knowledge of the equipment and software and was quick in setting up. She took time to make sure we fully understood how to operate the new set up and anwsered all of our questions with a smile. I would recommend Mediacom to everyone.
Good afternoon Kimberly,
Thank you for taking the time to write and post your review. I am very happy to read how well our technician did while installing your services. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 4, 2023
He was very good about explaining what I was being charged for on my bill. He answered all my questions and I felt like I was treated like a real customer. I would call again for any help with my questions. I did not have to wait long for someone to answer my call.
Good afternoon Sharon,
Thank you for taking the time to write and post your review. I am happy to see that your experience with our representative was great. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 4, 2023
The guy who helped me out was competent, patient and took time to explain everything to me. He listened to my requests and was great to work with. I wish more service associates could be this helpful. He should get a raise for customer relations!
Good afternoon James.
Thank you for your review. I am happy the Customer Service Representative you spoke with was able to help with all of your questions, requests, and concerns as well as make sure they were resolved. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. Again thank you for taking the time to post a review James. We appreciate your business. Have a great day.
Best regards,
Brittany
Reviewed May 4, 2023
I called him because my Internet was down, and the representative that helped me would not give me a chance to talk, and she was very rude, and did not listen to me or my concerns. The problem was resolved, but in a very disgusted way.
Good afternoon, Tamara,
Thank you for taking the time to write and post your review. I am deeply sorry to read that one of our reps was rude to you. We will do our best to address this to help ensure that this doesn't happen again. I am happy to see that they were able to resolve the issue, but again, my apologies. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 4, 2023
Huge branch is leaning on the main cable line. Was promised to have someone check it out within 10 days. That was April 11. Today I called again and they told me that someone would be out in 10 days. I hope someone checks it out before it breaks off.
Good afternoon John,
Thank you for taking my call today and for taking the time to write and post your review. I am very sorry for how long the wait was to get a technician out. I am glad to hear that we helped you determine who the line belonged to. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 4, 2023
Customer support did a great job working on our outage. They ran a test and determined that there was a larger outage impacting our service. Support offered to let us know when the system was back up which was very helpful.
Hello Kris. My name is Brittany and I wanted to reach out and thank you so much for your review. I am happy we were able to get all your service issues, and concerns resolved. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. Again, thank you for taking the time to post your review. We appreciate your business. Have a great Day.
Reviewed May 3, 2023
Seems like an annual issue - no internet or TV. Never had anything like this with other homes w/ cable service over 30 years. No Internet or TV - 5 Day wait service date scheduled. That’s ridiculous. Luckily you have Ken ** and his crew in my area. Contacted him direct, he had a tech out next day on a Sunday. All for a loose connection at the pole. How does this always happen. Tired of these issues every year. My wife and I work from home, rely on the service working all the time. Get natural disaster issues, but faulty lines and connections. Getting Old. Good thing you have a monopoly on this service, would have jumped years ago.
Reviewed May 3, 2023
Since I travel quite-a-bit, this customer requires "Basic Internet" and "Basic HDTV". Beginning on: June 21, 2023, I will re-start the current 1-year promotion for Basic HDTV per month at $37.11 (includes Local Broadcast Surcharge of $23.55). I will also request the Loyalty Discount of $5.00 per month. Final cost: $32.11.
Good afternoon Gerald,
Thank you for taking the time to write and post your review. We look forward to talking with you around June to make the changes that you mention. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 3, 2023
Home phone had no dial tone. Could not call in or out. Worked with tech on the phone. Then phone could call Out but not receive incoming calls. I continued to try to work on the line making sure everything was connected correctly. The technician came and by then the line was working receiving and able to call out.
Good afternoon Anita,
Thank you for taking the time to write and post your review. I am very sorry to read that you had service issues with your phone. I am, however, pleased to see that it was fixed. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 3, 2023
We received excellent service and support in the Waveland office as we were considering other provider options. Unfortunately, after contacting the Mediacom phone and online support options prior to going into the local office, we'd decided to TERMINATE our service. The Waveland office SAVED our account with y'all. They were pleasant and helpful as they always are, and managed to turn our disappointment with Mediacom into a new, happy client.
Good afternoon, Pat,
Thank you for taking the time to write and post your review. I am sorry for your experience with our phone and online support. I am happy to see that our representatives in our Waveland office were able to help save you as we do appreciate you as a loyal customer. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 3, 2023
Cable was intermentte added amplifier and fixed. There is a problem apparently in our neighborhood with Mediacom. This problem recurs every 7 or 8 months. Put an amplifier on then take it off. Tech says Mediacom has plans to eventually resolve that issue for our neighborhood but no idea what year that might be. I give the tech 5 Stars!!
Good evening, Kurt,
Thank you for taking the time to write and post your review. I am sorry about the issues that you have experienced. If you still have any further issues, please do reach out to us. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- www.mediacomcable.com