Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
Visit mediacomcable.com- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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Reviewed April 3, 2024
03/29/2024 Err code V56. Call Mediacom. Had program with sound but also a moving banner that said "This channel needs a subscription. Call Mediacom V56." I called on the 29th and they reset the modem and said it would take 48 hours to be fixed. "Stay by your phone. Someone will call you." It's 04/03/2024. I have not heard from anyone or is it fixed.
Good afternoon, Sharon,
Thank you so much for taking the time to write and post your review. I am sorry to hear about issues with the station you have experienced. I am happy I was able to speak with you today and confirm that this channel is not part of your subscription. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/
We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed April 3, 2024
I'm pretty happy with the service overall. I have had a lot of trouble with Hulu not working well, but that's probably unrelated. The connection will go on and off sometimes but not for very long. I maintain a wi-fi connection but the incoming signal can be sketchy at times. Otherwise, I'm pretty satisfied. Mediacom is 1,000 times better than AT&T. The service I had with them was just shameful to say the least. Thank you for your time.
Good morning, Robert,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest Regards,
Joan
Reviewed April 3, 2024
I installed both prior to the technician’s arrival. The install went fairly smooth and I had it all up and running to allow more time for the tech to tweak installation, check it, and provide answers to all of my questions. It all went pretty well. The technician checked the WiFi’s speed and coverage and suggested where to place the eeros. He also suggested that I get one more eero to make sure the whole home is covered. The new eero was ordered and is due to arrive here on Saturday. I will install the last eero myself.
Good morning, Tim,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest Regards,
Joan
Reviewed April 3, 2024
The kit arrived in perfect condition. Instructions sheet was easy to follow. After loading the information, the Tivo window open but couldn't activate. Called the number that was on the screen for help. The representative when asked for the serial number of the box she could not find it in the system. So now a technician is scheduled to come out to see why I couldn't install this box with only two cables, hdmi and power cord.
Good afternoon Gary ,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/
We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed April 3, 2024
I called in to cancel a service and ask a billing question. My rep was super helpful and thorough. I worked for a telephone service provider for years so I am always impressed with old school customer care. Thank you! We really appreciate Mediacom after recently moving from another provider.
Good morning, Lori,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest Regards,
Joan
Reviewed April 3, 2024
The technicians were great but we still have an extension cord running across the yard. This needs to be buried. Also because of this the tv signal keeps breaking up. No but Mediacom needs to give us some credit because the signal breaks up and we can’t watch certain channels.
Good morning, Harlan,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your line being buried. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest regards,
Joan
Reviewed April 3, 2024
I was disappointed with the person who did the installation! I only had WiFi installed, but it shouldn't matter. First thing he told me was, it would be $120 cash for him to do the installation. Then he didn't put the cable in conduit from the box to the ground. (My neighbor had a install the same day, different installer and his and all my neighbors have their cables in conduit, from the box to the ground). When he said he was done I asked why he didn't attach the ethernet cables the modem or router. He said he didn't do that. He said I needed an ethernet switch. But there are Ethernet ports it in the modem and router. He said it was my job, which I did do myself. That's why I gave you the rating I did. As far as quality of the WiFi, I haven't had any issues. I haven't had any issues with the WiFi and am happy.
Good morning, David,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest regards,
Joan
Reviewed April 3, 2024
Mediacom responds when you talk with them. I have been with Mediacom for four years and every year my rate increases and every year I have to call them and talk to negotiate a lower rate. It would be nice if they followed the market trends of the area on their own and scoped their competition but I am satisfied that I am able to get help when I need it and the representatives are always friendly and willing to help. There are alternative companies I have had experience with in the past that tell their customers to get lost or "those are only for new customers, promotions". I get that but Mediacom seems to like retaining customers and working with them which is awesome.
Good morning, Jonathan,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest Regards,
Joan
Reviewed April 3, 2024
I'm not sure what recent experience I am being questioned on. However if was the call in I made concerning burying the cable in my back yard, then I am neutral at this point. I was told at the time of installation that it would be buried within 30 days. I have called several times about this. 1st time I called told it would be buried within one week. This then when I asked if I was told that it would be possible April or May. All I know is that the cable still sits above ground and had to be moved every time the yard gets mowed.
Good afternoon Tim,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your issues regarding your bury drop line you have experienced. I am happy I was able to speak with you today and confirm we have an order and will be getting this buried for you, we will have flags and paint we will be marking all utilizes and then a bury drop tech will be out to have the line buried normally within a week to 10 days weather permitting once you see the flags and paint on your property. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/
We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed April 3, 2024
Install became harder than anticipated (2 different days and the second day I had to call and remind them I was scheduled-they missed my window of service because they “list” the ticket) and Bryce (tech) was very good at trying all options before laying a new cable from outside box on top of my lawn, to be buried in next couple months. Our service has been sporadic and somewhat unreliable. When working, it’s great, but we seem to lose connectivity several times a day, sometimes a few minutes and sometimes 1+hour. I was also never told we had a max usage per month when I agreed to Mediacom internet. This is concerning as we stream all tv services, WFH and have two phones and Amazon devices pulling from internet.
Good afternoon,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest regards,
Joan
Reviewed April 3, 2024
I had my internet go out and apparently needed a new line. The Tech confirmed the issue and was VERY helpful. He came out the day after I called and was able to confirm a new line dig that day and helped me get up an running in the mean time until a new line could be laid. Could not be happier with the service.
Good morning, Travis,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest Regards,
Joan
Reviewed April 3, 2024
Love your internet service! Install was fast (other than getting the cable buried). The only complaint I have is that I cannot put my service on pause for 6 months at a time. Consequently, I have to discontinue and the get everything sent back when we come home in October. I don't understand why I can't just turn it off and have you turn it back on in October.
Good morning, Carol,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest Regards,
Joan
Reviewed April 3, 2024
I talked with Debra ** via phone and she was able to help me through phone and email to get my EG4 monitor app connected to my internet through my ARRIS Surf Board 8200 modem and my EG4 solar inverter. She is a wonderful customer service representative. Her confidence lowered my anxiety and allowed me to articulate the problem with feeling at a loss for words.
Good morning, Edward,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest Regards,
Joan
Reviewed April 1, 2024
The reps at Mediacom try to work with you. They tried to help me work out different issues and being able to use my phone to talk to somebody to figure out what's going on in the area if there's an outage. But the installation was a bit rough ‘cause I ended up missing the call from when the tech would come by. They said the dude was at our house. But I would’ve known if he was at the house ‘cause we have four dogs. He never showed up. I tried to call to see if I could get him back out here. I was told he would be right back out but I had to wait an entire week. They ended up sending out a different guy and the experience was good when he came. There is outage once or twice a week and I normally get a text message saying there's gonna be an outage. But most of the time, I don't experience them ‘cause they're later at night.
Good morning, Joshua,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. Im sorry you had an issue with the tech coming to the home but Im pleased we were able to get another tech out for you. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest Regards,
Joan
Reviewed April 1, 2024
I've been with Mediacom ever since 2005. At first, I had cable, but now I just have internet and a phone with them, and I don't like the price. It's too high. Beforehand, they had a special going on, but I don't know when the special goes off unless they tell me. I was doing childcare, and I use the internet, but since I had a brain stroke, I don't do childcare anymore. I still use the internet though. Besides that, when I had an issue, we fixed it. I called them, and we did it over the phone. The rep had a nice attitude and was polite.
Reviewed March 29, 2024
I have the phone service with Mediacom and I've always had good service. I was calling to find out when my next payment was and the reps were very helpful. It was excellent dealing with them.
Good morning, Ann,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest Regards,
Joan
Reviewed March 28, 2024
I'm paying an arm and a leg for internet. If I got the other services in the area, I could about have internet, phone, and cable for the price that I'm paying. It's not great and sometimes streaming buffers. Then, if you call when the service is bad, they'll try to offer you a compensation of $5 or $10. It's just ridiculous. My internet was out for weeks and they did credit anybody. Customer service is top-tier, though, and with the website, you gotta go through hoops and hoops to verify so they do take the safety and making sure you are who you say you are. I appreciate that.
Reviewed March 28, 2024
The internet is okay when it works. I just keep unplugging and plugging the modem back like the rep tells me. I do that for three days and the service comes back on. Mediacom charged me $95 saying I got the service bundled. But I don't have anything but the internet. They told me it was gonna be one price and it wound up being twice as much.
Good afternoon Debbie ,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your billing and service issues you have experienced. I am happy I was able to speak with you today and assist you with your issues and assist you with the changes with your autopay, and removing the tech advisor and cards on your account. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/
We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 28, 2024
I'm not incredibly happy with Mediacom. But it's the only thing I could get so I have to put up with it. It's also too pricey. Also, I was behind on my payments and the Mediacom rep was very rude. But I called back to make a complaint and the woman who picked up the complaint was very nice and said that the other one was stepping out of line a little bit.
Good afternoon Richard ,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the billing issues you have experienced. I am happy I was able to speak with you today and assist you with your payment and offer the savings on your account today. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/
We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 28, 2024
Mediacom's reps were accurate at what they were saying. I got their internet service and the installation was pretty good. I got a lot of outages but they fixed the problem. We use the internet mostly for entertainment purposes. My son uses it for games and my daughter had an iPad. I also use the internet and so far, it serves the purpose. The price is reasonable, too. It's cheaper than AT&T.
Hello Russell,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C:https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest Regards,
Joan
Reviewed March 28, 2024
Everybody we've interacted with at Mediacom has been fine. Their internet service is decent. But it's always funky. We have to do a lot of disconnecting and reconnecting. Sometimes it works, sometimes it doesn't. We just have to wait a little bit longer and then try again.
Good afternoon,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest regards,
Joan
Reviewed March 26, 2024
We disconnected our service on 3/9/24 after paying our final bill. I returned the equipment the same day we disconnected the service and was told we would get credited $95 back on our account. We just received a bill for $124 for the next month. I called customer service and all they could tell me was to disregard the bill and said they don't know where the credit of $95 on my account is coming from. They are trying to take money from us and not honoring the return of equipment refund. This company is terrible. Do not use their service for anything. We've only had problems with them and if they would have just been true to their word about cancelling the service and giving the refund there wouldn't be a need for this review but instead they are committing credit card fraud.
Reviewed March 22, 2024
I've had Mediacom for over 30 years. It's the only cable available here. So, there wasn't any choice. I've had to have a technician come out a lot of times, and my experience has always been good. I have internet and basic cable. The service is good. It's high priced for what it is. For older customers, they should give more for the money. If I look at all the new customer deals they give and the speeds they give for the money they give, it's not fair to me. They only give those new customer incentives and because there's so much competition in that stuff, they offer them a lot faster speeds and internet for less money per month too, which is the way they have to roll to get new customers.
When their techs need to fix things, they are now getting it done quickly. They're usually hiring professional people, which they've kind of always did for the most part. Better people are more on the ball and with the money they're charging and the problems that they still have, they need to get things done quickly, and they know that. It's a bit more reliable than it used to be. It used to be temperamental and problematic. They've just now on the last year gotten rid of the old cable hanging on the poles. They had 50-year-old cables hanging on poles that long.
Good morning Richard,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. Is there a better number or time of day? Our contact number is a 24 hr number and we are here to help you resolve any issues you are having. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/
We appreciate your business.
Warmest regards,Joan
Reviewed March 9, 2024
I'm still not completely satisfied. When I first got my cable I was given a $29.95 price as a promotion for to have my cable hooked up for me. Because I told them I have a broken pelvic in 2 places. Could they please help me. I don't have $49.00 to pay that. Now I'm being charged $49.00. Could you please check into this?
Hello Brenda,
Thank you so much for your review. I'm glad I was able to speak with you today. Im glad you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 9, 2024
I use Mediacom for internet service and I've been pleased with them. I have my own modem, so it was a very quick installation.
Hello Edward,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 8, 2024
Everything with Mediacom has been ridiculously complicated. Things that should be accessible online require a phone call. Fees that shouldn't be assessed have to be removed. The initial quote for our service and install was incorrect. I am just surprised at how unorganized and complicated this company experience has been.
Good afternoon, Theodore ,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your issues you have experienced. I am happy I was able to speak with you today and confirm our previous issues have been resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 8, 2024
We've had Mediacom for years and would like to stay with them instead of switching to the newer ones. Everything's good. We have internet service and it goes out every now and then, but it seems to be pretty consistent.
Hello Finley,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 7, 2024
The installation was pretty good. It was smooth, easy and quick. Sometimes the internet is slow. But then others time, it's all right.
Hello Glenny,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 7, 2024
It's been a couple of years since we had Mediacom installed. The service was spotty before. It was like you could have the internet box two feet below the TV, which was supposed to be receiving the internet with a cable, and sometimes, that would go on the fritz but it's been resolved. The technicians have been good about doing their job and checking things out. But the email system is terrible. I don't use it. Also, there's a phone service attached to the internet and I've called customer service to get the PIN to check the voice mails but it's still nothing. You have to have your own answering machine if you wanna be able to get into your voice mails, because Mediacom’s voice mails are terrible.
They could stop raising the prices and stop with the promotions. And it's like they sneak up on you. I've called because the service was in my name for something that I don't use or even saw the bill 300 miles away from me. It may have come, but they need to put, “Oh, by the way, your bill is gonna go up.” I'm getting to the point now if it goes up anymore, I'm just gonna get rid of Mediacom.
Good afternoon,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest regards,
Joan
Reviewed March 6, 2024
Without having the ACP, then losing my promotion with Mediacom, I'm no longer going to be able to remain a customer. The prices have gotten too high. I can no longer afford to stay. If they would notify customers prior to their expiring promotion and offer up new ones, then there is an opportunity to have a choice to choose and possibly keep customers.
Good morning Julie ,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and speak with you regarding your concerns. If you have any further questions orconcerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 4, 2024
My experience with Mediacom has been that I lose service quite often and sometimes it takes a long time to be restored. Also I feel Mediacom ** is way overpriced. I don't have a lot of choice in my area so it's almost like they have a monopoly on it.
Good afternoon Harold ,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your voicemail issues you have experienced. I am happy I was able to speak with you today make the changes to 10 rings from 24 before your voicemail picks up. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/
We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 4, 2024
The rep was super sweet. I found out I still have cable even tho I asked to have it cut off back in Jan. Anyway I’m happy I still have it. Although my bedroom tv has a floater that says I do not have a subscription for any cable channels. It’s annoying & my Tivo freezes constantly.
Hello Angela,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 4, 2024
I texted the Molly system to advise that my internet service was not working. Apparently, there was maintenance happening. The system told me immediately and set a time expectation. The service was restored in a very short time. This is important to me (fast answers and good service) because I work from home. Internet service impacts my livelihood.
Hello Angela,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. I'm glad that you enjoy our text messaging service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 4, 2024
Technician was sent out next day from reporting problem. Connectivity problem was diagnosed quickly. Though the technician did not have the needed equipment to solve the problem, the roper equipment was sent out quickly to aid MOCA connectivity through the house. I was able to install the equipment by myself.
Hello Will,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that we were able to resolve the issue very quickly for you. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 4, 2024
Excellent job in attaching the new modem to our cable system on a timely basis. The service representative took the time and was very helpful in explaining the features of the new modem. He made sure we understood the new features and how to use these new features. Keep up the excellent work. It would be nice to lower your monthly charge for people on a fixed income,.
Hello David,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 4, 2024
I received a bill for another month of service after I had canceled my service and returned the equipment because I moved out of the state. The customer service agent was able to verify that, and let me know it actually shows I have a credit coming back. She was very helpful and efficient. Thank you.
Hello Lori,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom agent. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 4, 2024
Streaming does not seem to be any faster than service before. Is there anything else I can do on my end? The orange cable is is still sitting on top of grass. I would like it to be buried as there a lot of dogs in the neighbor hood. Thanks Much.
Reviewed March 3, 2024
I called Renton dept & made some adjustments on my account.. I was told my bill would be 174.20. I pay what I was told… I get my bill & of course it’s higher than told. I was confirmed w 2 agents 174.20! I called again on 3/3/24. I was charged leftover balance after I was told to pay certain amount. I was told my bill would be 204.20 for next month. Still higher than quoted. I feel I’m being lied to & taken advantage… You're losing customers due to high prices.. & sticking it to loyal customers (since 1999). Take better care of your loyal customers. Quote a price & stick to it… More customers will be moving on! Prices are high enough monthly for all in this economy.
Good afternoon, Carol,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your billing issues you have experienced. I am happy I was able to speak with you today and went over all billing concerns and the package she is currently in and a option to lower bill if she doesn't use the home phone we can remove the phone for a savings. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 3, 2024
I get up early and come out to the living room and turn on the television. This is about 3:30 AM. Then I try to connect to Youtube. Guess what? I cannot connect because you guys are working in the background. After twenty minutes I can connect to my programming on Youtube.
Hello Terry,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, I'm sorry you had a small issue, but I'm pleased to hear you were able to have it resolved quickly. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 3, 2024
Well since the start of having Mediacom come the first installer couldn't even keep his pants pulled up and installed that Wi-Fi modem router box on the opposite side of my house that I wanted so I had to move my TV to the other side of the house so that I could even use the service more efficiently. When asked if I could have the wire put where I wanted it so I can have the TV on the other side of my living room and be closer to the Wi-Fi I was told by an installer right at the do another order, an appointment and pay another 50 bucks so that was upsetting and then the guy never even set up a 5G connection so another installer came after I called and complained. 4 weeks later check my connections. Every connection from the pole to the house was extremely loose. He tightened them and set up a 5G connection.
Things were going good for a while and here about 3 weeks ago every day I'm not connecting back and forth from the 2.4 to the 5G as I should or have been. I've been getting booted off the internet on almost every device I have for some reason and then when it does work 50% of the time it's super slow. Well I'll tell you what. Metro net sends me a thing everyday for discounted membership and my neighbors have it and they said it's high speed and they never have any problems and I'm definitely considering it. In fact I just try to submit this review that you guys sent me an email about Mediacom and the connection was lost and it's been losing for the last week.
This is ridiculous to say the least. You guys can't get it right. I will go to Metro net or somewhere else. I shouldn't have to call and complain because your guys' service is shoddy and then when I do something should be done about it. I used to be able to set and manage my home Wi-Fi myself. Now I can't even set up security and change the name, the password or anything that you guys recommend that I do without calling into your automated system finally getting ahold of somebody and going through all the simple things that I perfectly incapable of doing myself. What happened to the good service you used to have???? Smh.
Reviewed March 3, 2024
We called Mediacom to cancel our cable TV and keep our Internet, and the next thing we knew we had been talked into upgrading to 1Gb plus EERO. The previous Mediacom wi/fi extenders worked perfectly well but we had to box them up and ship them back, and it took many days plus a phone call to Mediacom support to get the new system working. And despite Mediacom saying it’s progress, it’s not quite as good as what we had.
Update 4/1/2024: Within days of my writing a review critical of Mediacom, Mediacom reached out to me and explained that their initial recommendation to us actually provided us with better service at a cheaper rate. I had misunderstood things and that is why I rated them low.
Good afternoon, George,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the service issues you have experienced with eero. I am happy I was able to speak with you today and confirm you are in the best package for the services, and I was able to explain the eero app with you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 3, 2024
I've been trying to get my phone number back on now for almost 3 weeks and it's still not on. This is at Lighthouse Auto Repair and no one can give me an answer when I call in. Why does it take so long when you have an office 5 miles from me?
Good afternoon, Lloyd ,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced with the phone number. I am happy I was able to speak with you today and confirm we were able to get the number changed and no additional issues since. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/
We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 3, 2024
We lost our wifi for about 2 days. We were told the problem was with our equipment, but it was a large area of outages. I have also tried to receive cable tv for a couple months now and can't get any information on your service. I would like to bundle our wifi with cable tv.
Hello Terry,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. Please reach out to our 800# and we will help you with bundling your services. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Updated review: March 6, 2024
I had given a bad review about the cost of Mediacom Cable. Joan from Mediacom called me today about my review. She offered me a $30/month for 12 months discount on my bill. I’m pleased to accept her offer. Thank you Mediacom.
Original Review: March 2, 2024
My cable cost keeps going up despite my having a bundle. I was told that it would be even more expensive if I tried to change anything. My cable, WiFi and phone frequently lose service as does my whole neighborhood. I am on the verge of quitting cable and going to an antenna.
Good afternoon, Anne,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the billing issues you have experienced. I am happy I was able to speak with you today and assist you with your account. If you have any further questions orconcerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 2, 2024
Excellent service help and quick installation. Installer was very courteous. Please give me a better deal when my year is up. Typically the service has been good with minimal downtime. If you can give me something for this review I would appreciate it. You have a lot of competition in Clinton.
Hello Stephen,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you had a wonderful experience with tech. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 2, 2024
Couple days with iphone/ipad not connecting or staying connected. Slow. Trouble streaming. The service tech was prompt and very attentive to our issues. Checked at the main box in the ground and our outside connections at the box on the house. Checked modem/router inside and resolved our problem. Quick and easy. We appreciate his efforts to fix our problem and get us back in good shape. Thanks, Mediacom.
Hello Phillip,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that we were able to get the issues resolved quickly. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 2, 2024
I called Mediacom to inquire about my past due balance. I knew what my whole balance was, but I just needed to know the past due amount because that was the amount I could pay at the time. My rep was friendly, professional, efficient, and provided the info I needed to me quickly.
Hello Vontresa,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that we were pleased with our agents. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 2, 2024
Called customer service on 2/21/24 regarding the possibility of getting a long term customer loyalty discount. I feel that my monthly bill is too high. Was told to expect a call back in 1-2 days and have not been contacted or called back yet. Thank you in advance for your attention to this matter.
Good afternoon, Gail,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your billing questions. I am happy I was able to speak with you today and confirm our previous agent had assisted you in placing you into a new package and added a loyalty offer to your account also. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 2, 2024
Hello, I’ve been a customer, with the same account, since August 1997. Before it became Mediacom in 1999. I started with a 2 phone line account, one specifically for my data needs. The high speed cable modem has always been the best. I do not think we will ever find a faster and more consistent internet connection for such a great price! You have always treated us as the long term customers that we are. Mediacom rocks!
Hello Robert,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 2, 2024
Very disappointed that there is no DVR service and I’m told that will likely NOT change. The internet service is great but the cable billing is also confusing. Customer service is ok but you never know if you’re getting someone with some knowledge or someone just reading off of a card.
Good afternoon, Jim,
Thank you for taking my call today and for taking the time to write and post your review. I was happy to be able to assist you today with all the questions that you had. Thank you for understanding. As always, if you do have any further questions or concerns, please call Mediacom customer service. We appreciate your business.
Warmest regards,
Heath
Reviewed March 2, 2024
Two of my Tivo devices can't receive Netflix. I have talked to support two times and technicians have come out twice. Each gave me a different answer to the problem. Finally, I was told that it was due to my Tivo device not being able to download the necessary current app. Updated devices will apparently be available in the future but that could be months away.
Thank you so much for your review. I am happy I was able to reach you today and go over all of your concerns. I apologize that we do not currently have the resolution in place yet, but hopefully we will have that available in this area soon. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed March 2, 2024
Quick, Fast, Easy, Personalized, and Empathetic Service, Great customer interaction, Super experience. A wonderful representation of great customer service showing that the business is reliable and consistent over time. The Knowledgeable Staff was a real joy to have provide data on promotional services and deals I might have found to be necessary both now and in the future. I experienced a great customer service interaction takeaway.
Hello Amos,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 2, 2024
I had Mediacom with the TiVo box before my husband moved us to AT&T internet and DirecTV and because you bought a Samsung Smart TV. My husband died. I missed my TiVo so I ordered the Mediacom back. Your service no longer has the TiVo, doesn't have any cloud storage and I had wires all over my house which I didn't need with AT&T and DirecTV. So I canceled Mediacom within 24 hours. It also was not compatible with my smart TV. My features did not work.
Reviewed March 2, 2024
I downgraded my services to try and save some money instead of just completely canceling my service. I was charged with a $120 equipment fee for a piece of equipment I have NEVER been able to use! Was not even told I was going to get charged this. And you all will do nothing about it. I have been a good customer for over two years!!
Good morning, Casey,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the billing concerns you have experienced. I am happy I was able to speak with you today and assist you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 2, 2024
Call this man back for a second trip he came.... Fix every one of my issues and quickly and correctly. You need more servicemen like this. Give him a raise!! This man address and fix all issues I was having with my cable TV. You need more servicemen like the one that I had come to my house twice.
Hello Robert,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are happy with the tech that came to your home for your service appointments. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed Feb. 29, 2024
The service has been good and lenient. Most of the agents have been nice and straightforward about what I need to do about paying my bills. If the internet service is down, I call and they tell me to do a reset. I am enjoying Mediacom. It’s one of the most affordable Wi-Fi that I've used.
Hello Trae,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed Feb. 28, 2024
Our internet had its moments. But all in all, it’s okay. I've had a couple of outages, but it was when the weather wasn't the best.
Hello Beverly,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed Feb. 28, 2024
I have had Mediacom before and it's the best as far as I can tell for service. Also, they respond pretty quickly when you need something looked at or fixed and their customer service has always been very nice. The price has been going up, though.
Hello Patty,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed Feb. 28, 2024
I got their telephone and internet services and the installation was good. They showed up when they said they were going to. Also, the quality of the services has been excellent so far. I hope it continues.
Hello Edward,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed Feb. 28, 2024
I like Mediacom. I can get all kinds of channels with what I got and it's good. The tech came out one time and reset my TV for me because it was off track. He fixed it and I appreciated that. That was sweet of him. He was polite and very nice. I had nothing but good service and the people came to the house and helped me with anything I needed help with. I'm also on that $30 thing and that's awesome because I'm disabled.
Hello Paula,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed Feb. 28, 2024
I have my internet service through Mediacom and I use it for gaming. The internet connection is high speed, and I've already referred a friend.
Hello Coady,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. Thank you for referring your friend to us also, we appreciate it. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed Feb. 28, 2024
Mediacom is a bomb and I love them. Their reps have been great. I use their service for internet and I never had a problem. I have two neighbors that just moved into this apartment complex I'm in and I told them hands down, Mediacom is who to get.
Hello Connie,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed Feb. 28, 2024
I like the gospel channels that we watch, but whenever it rains or bad weather comes in, then the channels go out. I can't do anything but wait. I also need to call in and see if I can change my package because I'm not getting the movies that I really want to get. I took it down because of the price to lower my bill.
Reviewed Feb. 26, 2024
I have been a Mediacom customer for 14 years. Every year they try to jack up the prices and every year I call in and they find a way to lower it again. This year, they said I had to use their modem and router to get my price. They installed it and I had to spend HOURS on the phone with their tech support. Their system was forcing my Internet password to be 12345678. Not secure at all!!! I got transferred multiple times to people who said they could help. Finally, they said they couldn't fix it and that I needed to call the equipment manufacturer!!! Wow!
I requested cancellation of service. They set an appointment to shut off the service and pick up their equipment. They said they couldn't give a time, but gave a day of pick up. I had to wait all day. And then they didn't even bother to show up. I checked my bill, and they were charging me at the higher rate. I called them again. They said they don't even make appointments to pick up. They refused to address their billing errors until I return the equipment - when they didn't bother to show up as they agreed. I got a total runaround at every turn. Do not trust these people!!
Good Afternoon, George,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service, your experience with the overall situation, and disconnecting your service. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554.
Warmest regards,Tim
Reviewed Feb. 16, 2024
I had talked a lady about issues I was having internet. She was nice and we had a good conversation. We hade made arrangements for her to call me Thursday to get the eero set up. That has been over a week and no call back. She said people will do this but others won’t and since she has already worked on my account it would go pretty fast. She told me she worked Sunday thru Thursday. If she couldn’t make she could have had someone else or let me know or she didn’t want to do it she could have let someone or me know. So here I am sitting with eero and no idea to set it up. I did call but after I hold for 20 minutes I said forget it. Do I risk it or do I look elsewhere for service?
Good morning,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm internet services are working without issues since the eero was installed. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Feb. 12, 2024
The reps are very helpful. I had Mediacom before I move where I'm at now. Where I'm at now, sometimes it's slow. But everybody out here got Mediacom so I'm guessing that might be why. They came out and said it had something to do with the outside. For a while, I had problems with it. But it's been good for the last couple of months.
Thank you so much for your review. If you have anything that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Joan
Reviewed Feb. 11, 2024
I was referred by my neighbor to Mediacom and the wires were already here. We just had a few little things with the cords and the techs had to come back. I have the internet with Mediacom and I had the cable but there's no sense in paying that much money to have cable. I have Roku which gives me free stuff. We had Clearwave Fiber optics start in this area and they've already had rude people come to the door to try and get their sales. They have hit so many gas lines over here. They were rude to me and I'm not changing.
I found out about the program of the government for low-income where they give you a discount of $30. So, we got on that program. It's available until 2026 but they'll probably renew it. It bothers me that those things aren't discussed when you're getting Mediacom and probably anyone. It doesn't cost Mediacom anything to advertise for that because they're gonna get paid anyway. It should be something that is in every bill. People installing Mediacom should be offering it to you. This isn't money out of anybody's pocket but the government and they have more than enough money.
Thank you so much for your review. If you have anything that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Feb. 11, 2024
We've had Mediacom since we first got the internet. We've moved a time or two and we brought it with us. They have good reputation. Over the years, we've had some glitches but they always were taken care of. I usually called when those happened. Generally, the service from the people that answered was good. Sometimes, I would not be connected to the right person. So, it was less than satisfactory but if I eventually get to the service people, they were fine. The technicians that come are generally very honest about things, they are helpful most of the time, and they do a good job.
Thank you so much for your review. I'm glad to hear that we are able to get things fixed for you when needed, and the overall good experience with the phone reps and technicians. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Feb. 11, 2024
I am very satisfied with Mediacom. Their call center services are better than anyone else I have dealt with in that type of industry. The installation three years ago was hassle-free. The installers were here when they were supposed to be. They came in and got us going and there were no major problems at all. I had an outage one time and I called. They reset my modem and the service was good. I had to take some TV boxes back to the local Mediacom in Gulf Shores and that went well too. Mediacom is the best I've run across. The only thing I wish is my bill was less. I dropped all of my TV connections with them and went to basic internet. I am just doing the free streaming now to save money and they were helpful with that. They understood why I was doing it. It's a vacation home and I don't spend a whole lot of time down here and don't need $100 worth of TV that I don't watch.
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Feb. 10, 2024
The sales team at Mediacom was fine. They weren’t too pushy and were professional. The installation went smoothly, too. We have the internet service and I haven't had any issues with the service. We use it to stream TV shows and to play online video games and we're happy with the service so far.
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Feb. 9, 2024
We have internet with Mediacom and their service has been good. But at the beginning, we weren’t notified when the bill was due and there were late fees. We have that all set up now to where they would text mine and my brother's phone. I called and paid over the phone with them. It was really easy and fast. Their rep was also very helpful and nice.
Thank you so much for your review. I apologize for the issue with the bill, but I'm glad we were able to get a resolution, and that you had such a positive interaction with your rep. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Feb. 9, 2024
Everybody from Mediacom that I've spoken with has been absolutely wonderful to deal with. Getting in contact with them is easy. Sometimes, there's just a wait on the phone if they're busy. It seems like every month, there's an issue with the service. I called because for some reason, my internet just shut off. I did the normal unplugging of the modem and running it through the cycle thing that you do when that happens. So, I called them and I said, "Hey, what's going on?" The lady said, "Oh, well, we tried to do it over here on our end. And we're gonna have to send a technician out. And it's gonna be 49.99." I was like, "No. I'm not paying for that because I have done nothing to this. I haven't even ever touched the modem. It's over behind the couch and it stays there." It was nothing that I've done personally.
She then said, "Okay. Well, hold on. Let me just submit this thing. We're not gonna charge you for that. It's fine. Right?" Somehow, they ended up charging me that 49.99, and then they were gonna refund it on the following bill. I only deposited the money I knew that I needed to pay my bills. So, when that Mediacom took an extra $50, my PG&E didn't get paid on auto pay and it dinged my credit score 80 points because I had no idea. It went delinquent for three weeks before I finally needed to put some money in the bank. Overall, I'm not totally satisfied, but I'm not dissatisfied. Everybody's been courteous.
Good morning Adam,
Thank you for taking my call today and posting your review. We are so sorry for the issues you were experiencing and the transfer fee. I'm glad that we were able to get some credits applied for the outages in the area and the transfer fee we were able to also remove and all credits for these have been applied to the account. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Feb. 8, 2024
There are a lot of interruptions on our internet signals and even likes to close off of web pages at times. We could be doing one thing and all of a sudden, we'd lose connection or it would freeze up. We've spoken to Mediacom many times about it and most of the people we talk to are very helpful. But the problem comes back all the time and the only thing to do is reset it.
Reviewed Feb. 8, 2024
I don't like satellite because they go out during a storm and Mediacom doesn't use those so I chose them. I have problems with their router a lot of times, though, and I lose my service for two or three days. I also don't like my price. It's so high and all I got them for is for my internet. But other than those, I don't have any problems with the people and during a storm, I still have service.
Good evening, Gary,
Thank you for taking the time to write and post your review. I am pleased to read that you are happy with our representatives. If you are still having service issues or would like to discuss your billing, please do reach out to us as we have options available to help you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 8, 2024
I have Mediacom in my house and I have it at my daughter's place. The service is sporadic. It goes off a lot. So, the service is not commendable, but it's what we have. The installation was great. The gentleman was very nice.
Good afternoon, Bill,
Thank you for taking the time to write and post your review. I'm deeply sorry to read regarding the service issues that you describe. If you are still having these issues, please do call us on 800-332-0245 and we will be happy to help. As always, if you do have any further questions or concerns, please call Mediacom customer service. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 8, 2024
I've had Mediacom since 1985, and I'm not gonna change. I have cable, internet and phone services through them, and there was only one time when we had an idiot show up for a repair. I had a little dog and I just laid down clean piddle pads. I had some over by the front door, and the guy walked in here and stepped where he didn't have to (on the piddle pads). His feet were wet and he walked on the carpet all around and went into the bedroom, knocked stuff off of the bookcase and never bothered to pick anything up. He stayed in there for 20 minutes and came out and said, "It's fixed as much as I can do" because he said, "You've screwed it up. You're gonna get charged for it." I said, "No. I'm not."
The techs usually have their ID out to where people can see who they are, and I never saw that. If he hadn't had an Xtream jacket on, I wouldn't even know he worked for Mediacom. I also saw the truck when he left. I called Mediacom and turned him in. I said, "Don't you ever send him back to my house again," and they said, "Don't worry. We won't."
Mediacom is doing a good job. My daughter likes to listen to the channel Cozi. She works from home and she's in her office when she's got it on in the living room listening to a show. I've watched it too. There are some of the older shows as well, like little house on the prairie and that's usually on there. Some of those shows are better than what’s on now. When Cozi went off, we couldn't figure out what was going on, so I decided I'd call Mediacom and see if I could find out what happened. I take it that Cozi doesn't like something about Mediacom, and that's why it's not there. Besides that, I'd recommend Mediacom to anybody. I like it better than I would DISH or DirecTV.
Good evening, Doris,
Thank you for taking the time to write and post your review. I am deeply sorry to read regarding the issue that you experienced with one of our technicians. I am incredibly pleased to read though that you haven't had any further bad experiences. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 8, 2024
We are in a dead zone, and Mediacom is our first cable company. They brought it down the road and we saw them putting it in and flagged the guy down. There was a little disconnect between the employees knowing that the cable was coming. We had to wait, but it all worked out, so I'm happy. We used to have Hughesnet and a dish on the back of the house, then we had Dish TV and that was on the front of the house.
We got rid of Verizon and Hughesnet, and our bill from Mediacom has saved us $75 a month. Also, we can watch movies without interruptions, and I can pay bills in a matter of minutes instead of half an hour. So far, Mediacom has been great. Everybody's been very courteous and they've showed us what we needed to see and taught us how to do whatever we needed to do.
Good evening, Mary,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with both our services and our representatives. Thank you again for taking the time to share with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 7, 2024
The technician called when he was about 15 mins away to let me know he was in route to my home. He was very knowledgeable of the products as well as showed professionalism. He answered all of my questions regarding Mediacom products and services. He explained to me how the new eero device worked and he told me some features about the device that I was not aware off. I thought that was nice of him to go that extra mile to explain how the eero device worked.
Good evening, Margaret,
Thank you for taking the time to write and post your review. I am incredibly pleased to read regarding your experience with our technician. It sounds as though he was courteous and well informed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 4, 2024
We were not happy with the Mediacom cable (tv, HBO, etc) as the price kept going up. We can get approximately the same thing on YouTube TV for $100 a month vs. $200. We are keeping the internet service as we found a good price for 1G download speed by working with a customer service person who was very helpful. We have been a loyal customer for years but you kept raising the price and playing games with the "special offers" that expired after 1-2 years. That really makes people nuts.
Updated 3/13/2024: I was concerned about the increasing cost of my cable tv and internet bill. I spoke with a representative from MediaCom and she explained that they could not do much about it as the television networks were sort of holding them hostage. so I dropped the cable TV portion and went with just the wifi. it works fine. I also had some technical issues with the wifi when I unplugged the cable boxes and contacted tech support. a really great tech guy came out and fixed it right up and we are good to go. Tech support from this dude was excellent.
Thank you so much for your review. I am happy I was able to reach you today and go over the concerns with pricing for our TV serivce, but I'm glad that we were able to get you a good price on the Internet Service. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Feb. 4, 2024
Was told only way to set up new password & log in was on my phone!! I only use my phone for phone calls. So I still can't access my account! WHY CAN'T MY COMPUTER COMPANY SEND ME A EMAIL???? I'm not sure how I am going to get my bill now???
Thank you so much for your review. I am happy I was able to reach you today and go over the concerns with the password. I'm sorry for all of the trouble and inconvenience with it, but I'm glad you found a way to get it resolved. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Feb. 4, 2024
Unfortunately I had a service appointment on Tuesday that was a no call no show. Rescheduled for Thursday. Received message this appointment canceled without explanation. Rescheduled for Friday. I got a text message on Thursday that a technician is on the way. By then I was so frustrated I returned my equipment. Very uncharacteristic customer service from Mediacom.
Good afternoon, Robert,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554. Our contact number is a 24 hr number and we are here to help you resolve any issues you are having. We appreciate your business.
Warmest regards,Tim
Reviewed Feb. 4, 2024
I feel very confident in the service and care I received and receive from all the workers that help me on phone. I just wish pricing would stop raising so high. Seems like everything is going up too much these days. But thank you for having such a great team of people.
Good morning, Cindy,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our Mediacom Representatives. Regarding the pricing, please do reach out to us by phone or by texting us, as we do have options available for you that may help reduce your monthly costs. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 3, 2024
Have placed two calls to speak with loyalty department concerning my bill. They did return call a couple of days later but left no call back number or voicemail instructions on how to contact them. Frustrating that I will have to call back and talk to agent who will tell me that loyalty department is unavailable and they will call me back. If you miss the call then you will have to start over again.
Good afternoon,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your billing. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest regards,
Joan
Reviewed Feb. 3, 2024
Lucas ** is a very skilled technician and a great ambassador for Mediacom! He was efficient, knowledgeable and explained the details. At the same time he was a great representative for Mediacom. Please share my thanks with him. I appreciated his service and great attitude! Overall I am a satisfied customer.
Good morning, Bill,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our technician and with how well Lucas represented Mediacom. Thank you again for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 3, 2024
The worker was on time and did great job but I was told that I needed a signal extender in the basement and that he would speak to his supervisor and be back that day. That was six days ago and heard nothing so still have problem in basement so what kind of rating do you think you deserve?
Good morning,Mike,
Thank you for taking the time to write and post your review. I'm very sorry to hear the tech didn't come back but you were able to get the tech back out and he was very knowledgeable and was able to get them working and haven't had any issues since with them. Im pleased that the services are working in your basement and throughout your home. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Feb. 3, 2024
I don't know exactly which channels I can watch. The Grand Old Opry Circle has evidently moved and I cannot find it. I have all sorts of sport channels I have no interest in. Music is listed but doesn't seem to be available. I would really like to have a correct list of channels I can get and which plan I have. Why do channels say I need to subscribe?
Reviewed Feb. 3, 2024
No service yet...Next appt is tomorrow Sunday....5th appointment. New modem w WIFI router combo...that is HARD to install. The technician repairman has diligently been trying to resolve the issue. He's amazing...Has tried hard to satisfy. My service for the last month has been iffy.
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,
Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest regards,
Joan
Reviewed Feb. 3, 2024
This problem has not been solved since June. The first temporary line was not put in till July almost 6 Weeks after line was cut. I had no TV or internet. I been here several times with issues. A new line is going to be put in who knows when.
Good morning, Terry,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the service issues you have experienced. I am happy I was able to speak with you today and confirm our technician fixed these issues on his last visit by having the line placed as aerial instead of having it buried. We have applied for credit for the service issues towards your bill also. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Feb. 3, 2024
Got a new EERO and tech could not help me over the phone and gave me the wrong information.. but service tech on location fixed in two minutes.. There was no introductory letter with the new unit and I had to make phone calls to Mediacom. Service Tech was very professional...
Good morning, David,
Thank you for taking the time to write and post your review. I am deeply sorry to read that the inaccurate information was provided over the phone when needing help with your Eero. I am incredibly pleased to read that our service tech was professional and was able to fix the issue. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 3, 2024
Phones would not complete dialed calls to the local area. Outside area calls went through, but not local area. Customer service stuck with it diligently until problem was resolved and called back to affirm. Excellent service and follow up.
Good morning, Robert,
Thank you for taking the time to write and post your review. I am deeply sorry to read about the phone issue that you experienced. I am incredibly happy, though, to read about how we tracked the issue and followed up with you to confirm that it was fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 3, 2024
Over the past two weeks TV reception has been poor, to message that there is no signal. A Mediacom staff did come by and said he would refer the problem to someone who would come by in 2 or 3 days to check the outside connections. Never saw anyone. However, there was good reception last Wed. and Thursday. Then Friday the problems returned. Today, Saturday started with no reception, but there is reception.....and Socket is laying lines now for the neighborhood,...and I do not want to join. But I do pay a large fee for TV, Internet and Phone service. Too much for a retired 89 yr. old. Sure hope the problem will be addressed soon
Thank you so much for your review. I am happy I was able to reach you today and go over the concerns with TV service. I'm glad that things are working better now. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Feb. 3, 2024
This wouldn’t have been an issue if the people answering the phones were familiar with the specific modems. It literally took the tech 30 seconds to fix the issue. He was great and very polite and professional. I feel like this could have just been resolved over the phone if they had known what to tell us to do.
Good morning, Cheryl,
Thank you for taking the time to write and post your review. I am deeply sorry to hear about the issues that you have experienced. I am, however, incredibly pleased to read about our tech being very polite and professional. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 3, 2024
Called a number from Google for Mediacom. Our internet was cutting out - tvs, phones. Buffering. I asked if he could check to see if there was a problem in my area. He said I would have to contact the manufacturer of my router to check if it was working correctly, I am pretty sure it one you use - eero - so why couldn't you check? I spent over an hour on the phone with the manufacturer and she ran test after test. Determined that the internet that I was paying for was not what was coming into my home.
Miraculously, the continual buffering has stopped. Not the problem it was. If this happens again, I am changing internet providers. It appears maybe my internet was being diminished from Medicacom. I own my router and modem, fairly new, didn't think that was the problem. What was the problem???? I am not happy with the 'helpline person', nor the fact that I had to waste so much of my time trying to get my it doesn't seem like it was necessary. I can say that I am suspicious now.
Good afternoon, Cheryl,
Thank you for taking the time to write and post your review. I am deeply sorry regarding the service issues that you experienced and for us not seeing it right away. I was incredibly pleased to confirm during our call that everything is resolved and working well. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 3, 2024
The technician was extremely polite and diagnosed the problem quickly. He replaced the defective TEVO remote box and checked the exterior house connection to make sure all was fine. The following day another technician stopped by to make sure everything was still okay and if I had any problems. Great service, thanks.
Good morning, Richard,
Thank you for taking the time to write and post your review. I am deeply sorry to hear that you had a problem with your Tivo box and remote. I am, however, incredibly pleased to read about your experience with our repair technicians. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 3, 2024
The technician was very helpful but did not fix the problem because he couldn't because the problem is with the Eero device. So in order to have wireless tv, I need to unplug my Eero every time I want to turn on the TV. I will be getting rid of Mediacom as soon as I can get Socket out here.
Good Afternoon, Michael,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. I do show an order in for disconnection of service. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554.Warmest regards,
Tim
Reviewed Feb. 1, 2024
I was not getting internet to my TV. My phones were going in and out, and the computers were kaput. I had a serious problem with a tech that was answering the phone. He told me it was my problem and I had to figure it out on my own. I almost quit and gave the equipment back. They dropped a little bit of the price, but it's creeping right back up again.
Good morning, Michael,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the service issues you have experienced. I am happy we were able to speak with you and confirm the services are working since the outage was closed in your area. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Jan. 30, 2024
Signing up with Mediacom Cable was straightforward. It was seamless and quick. Also, the internet speed is fine. Mediacom serves our needs and it would serve their purpose too. Go ahead and use it.
Good morning, Christina,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that signing up and getting the installation done was seamless and quick. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 30, 2024
Their internet service is not 100%, but it's okay. Most issues are when it's an overcast day. Also, their techs are very professional when we've had them come out.
Good afternoon, Tracy,
Thank you for taking the time to write and post your review. I am sorry to hear that you have had service issues in the past. If you ever do have a problem, please don't hesitate to reach out as we are happy to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 30, 2024
The service of Mediacom is all right. The price is high, though. It keeps going up every year. As soon as I get another option for service, I'll probably drop Mediacom and go somewhere else.
Hello Chappel,
Thank you so much for your review. I am happy I was able to reach you today and go over all of your concerns with the pricing. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Tim
Reviewed Jan. 30, 2024
I have cable service with Mediacom and it's very good. We enjoy it. I don't know what I would do without it. I would recommend it.
Good morning, Willie,
Thanks for taking the time to write and post your review. I am very happy to read about how much you enjoy your services with us. Thank you again for sharing. If you do have any questions or concerns that come up, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Tim
Reviewed Jan. 30, 2024
The price is going higher and higher. Five years ago when I moved here, it was $88. Now, it's gone up to $202 every month. My daughter-in-law called last month and had my internet taken off because I don't use it. I haven't got a bill yet since that happened. It should be quite a bit lower. Also, the service comes and goes a lot but somebody around will call it in and they get to it in a decent time most of the time. The phone is hooked onto it and that's handy when it's not on.
Good afternoon, Phyllis,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with pricing. We have attempted to call you several times, but were unsuccessful in reaching you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Jan. 30, 2024
When I got Mediacom's service, I had to wait three weeks because one of their employees that drives the truck didn't wanna go on the pole to hook up my service. But he didn't have to go on the pole and do my service. He could have just done what the other guy told me that he could have just set up everything inside my walls, through my floor. He didn't want to drill the holes underneath my house and through my walls. The internet service is slow at times. When the wind blows or it's raining, we would lose service for a while then it'd come back on. We just have to keep resetting the white little box. I pay $140 a month just for internet and that is high. Other companies will give me $50 for internet.
I wasn't too happy when I wanted to get the camera and the security system for the inside and outside of my home and it didn't go through. I had to get insurance on the camera even though I'm renting it. Mediacom called me and I explained it to them. They don't even read their materials they asked me to read. They need to be knowledgeable about what they have. When you call and ask them, "Are there any discounts that I can get?" They'd say no but when you call someone else, they would say, "Yeah. I can raise some discounts. Let me look you up and see what area you're in."
Good afternoon, Lynese,
Thank you for taking the time to write and post your review. I am deeply sorry to read regarding the issues you experienced with your installation. If you are still having any service issues or intermittent services, please do reach out to us as it sounds like repairs may be needed. I do apologize for any confusion regarding our digital home services with the cameras. We don't rent them but are instead sold outright or with a payment plan for the devices. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 23, 2024
10 days ago.. TV box started having issues flashing "Serious Problem Detected". 3 hrs to fix... Had tech out & changed to eero internet thing. 3 days later box NOT working AGAIN. This time not coming on at ALL. Called & had to wait 4 MORE days (after over phone signals sent to box didn't work) for ANOTHER tech... BOTH techs were very kind but, after testing box we found out it was shot, junk, blown, trash, etc & that they'd have to give us a NEW box... Ok... I guess there's no other options.
ONLY then do I FIND out that I NOT ONLY LOST ALL the shows, I had recorded & had been saving to watch when season started and my husband or I wasn't working late but, I THEN FIND OUT their ARE NO LONGER ANY Boxes Available THAT RECORD Shows??? WHAT? This is quite literally the ONLY REASON we have Mediacom, honesty have MORE channels with my Bunny Ears Antenna to say I'm UPSET, DISAPPOINTED, IRRITATED & honestly Pissed would be a HUGGGE UNDERSTATEMENT. Seriously WHY would Mediacom do this? I waited ALL those days for tech for nothing...
Good morning, Alysia,
Thank you for taking my call today and for taking the time to write and post your review. I am deeply sorry to read about what had happened with the DVR and that your recordings were lost. I was happy that I was able to help you with making choices for the future regarding your services. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 20, 2024
The internet service with Mediacom has gotten better. We just moved to this house two and a half years ago and at first, we were experiencing a lot of brief outages. But Mediacom has been up and down our street quite a bit and they seem to have figured things out. We dropped their TV service and went to YouTube TV so that stresses out our internet a little bit more but we haven't had any issues that I'm aware of. I like their app, which is like text service, and the experience has been positive.
Good afternoon, Harry,
Thank you for taking the time to write and post your review. I am sorry to read regarding the service issues that you had first experience when getting started. I am, however, incredibly pleased to read about how well things have run since then and that your overall experience has been positive. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 18, 2024
The service has been excellent. When we have a problem, they've been very good but it's hard for us sometimes to correct things over the phone. They always want you to try letting them correct things from their end and they will ask you to do something on your modem or box. It's hard for us to do anything that way so we prefer the personal service. Sometimes, it's a week's wait but they come. The last time, I had a technician that spent 20 minutes showing me how to use all the buttons on the remote by not seeing. He showed me everything and then had me do it. Later at the end, he had me do everything again so that I could know what I was doing. He was very patient and very kind.
Good morning, Eunice,
Thank you for taking the time to write and post your review. I am sincerely happy to read that our technician was able to take the time to go over everything to help. Thank you again for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 18, 2024
We use Mediacom for our internet service and it's great. I'm pleased with it. The cost is fair, too.
Good morning, Jane,
Thank you for taking the time to write and post your review. I am incredibly happy to read that you find our internet service to be great and that you feel the cost is fair too. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 17, 2024
The cable and internet services are good. I like them. Once in a while, it freezes out. Otherwise, they're pretty good. They just don't give you enough time to pay your bill before they shut you off. When I first got it hooked up, I told them I didn't get paid until the 3rd of each month but they wanna shut me off by the 27th of my internet.
Good evening, Tonya,
Thank you for taking the time to write and post your review. I do apologize regarding the billing and due dates. The due date is generated by our computer system when the services are installed and sadly isn't controlled by the agent placing an order. The due date, however, can be moved though when an account is in good standing. Please reach out to us as we may be able to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 17, 2024
The internet service is good.
Good evening, Shrhetti,
Thank you for taking the time to write and post your review. I am incredibly happy to read that you find our internet service to be good. Thank you again for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 17, 2024
I live in a condominium complex and among my choices, Mediacom is the one with the higher speed that I need and it’s better than the other option that I have. The service has been pretty stable. It's all underground so we don't have that many outages or anything like that. It's good enough speed and the price is ok. But it went up on me not recently and and they could do the price better for the particular service. But they were willing to work with me to get a better price as not to lose me. I told them I was gonna cancel it because I'm not using it enough and they worked with me to get me a really good rate.
Good evening, Terry,
Thank you for taking the time to write and post your review. I am sorry to read about the price increase, but I am incredibly happy to read that you were able to get a new promotion. We appreciate that you have stayed with us as your service provider. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 17, 2024
The cost could be cheaper and the two-year bundle is kind of ridiculous because I pay 20 bucks. But other than that, I really have no problem with them. They do good.
Good evening, Emily,
Thank you for taking my call today and for taking the time to write and post your review. I am sorry to read regarding pricing. I was happy to share with you that you can remove your modem rental fee by purchasing your own modem and return the rental back to us. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 17, 2024
I had a good experience with Mediacom overall. It was easy to get in contact with folks. The service itself did what it needed to. It was okay. But the fact that I had to go to a different app though was somewhat unexpected. They were doing a third party with Alarm.com and that aspect wasn't exactly seamless.
Good evening, Latimer,
Thank you for taking the time to write and post your review. I do apologize if you ran into issues with the Alarm.com app. I am happy to read that you have had a good experience with us overall. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 17, 2024
I'm satisfied with Mediacom. Their service is okay. However, I got television and phone. I don't have internet but I get billed for it. Can't take it off because they don't do it.
Good evening, Betty,
Thank you for taking the time to write and post your review. I am sorry to read regarding the issue you have had with removing the internet services. When you remove the internet, it ends up removing the promotional discounts that you have and sadly would make the cost increase without it for the promotion that you have. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 17, 2024
It's good when we get Mediacom service in this area. We're in a rural area and sometimes the service goes out. When the weather's bad, the signal is bad. But they get here quickly as you need them.
Good evening, Debra,
Thank you for taking the time to write and post your review. I am sorry to read that you have experienced issues in harsh weather. I am, however, incredibly happy to read how pleased you are with the services we provide you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 15, 2024
When Mediacom Cable got it all set up, the guy came out on a Saturday and I was in a hurry to get it done. They were very helpful to get that moving for me so I could get it done. I spent the first four to six weeks having trouble that it would go out all the time. All the time, I had difficulties. It was a brand new, out-of-the-box television because I moved into this apartment and left my situation. I knew it wasn't the television. Mediacom kept telling me it wasn't on their end, and they would boot it. I battled with that for four to six weeks, but I dealt with it because I couldn't do anything else. I was laid up after surgery. So once some time had gone by and they finally came out and got me a new modem and box, they realized that it was a bad modem. So, we got it resolved.
I started out at $122 for my package, and I got the basic package with internet. I was fine with that. Within the first year, almost to the day, it went up to 126.06. Things go up. Nothing got better, nothing got worse. But $4, I get it. I have been happy with it. They have resolved things either over the phone if I had an issue that was a little disturbance. I have been happy with them.
Yesterday, I called and talked to them because I got my bill in the mail. It has not been my year. I called to ask why they're doing it now, so I called to ask. Because the last time, it was almost on my anniversary date, they raised it to $4. So, I called the rep last night and said, “I just got my bill and it went from 126.06 to 139.12. Really? And it's not even my anniversary. I still have until September before my two-year hit time,” because this was kind of a two-year agreement that I had made with them when I opened this up. I could cancel it any time, but it was kind of a two-year promotion thing that I was saving $10 by doing it. I don't have the $10 kicked back on there until September, and it's up to 139. I said, “That's more than just a few dollars like you would do that things go up every year.”
They said they had a major increase with your basic channels and some kind of broadcasting. One went from $50 to $63. So, it was a $13 increase. And the other one went up from 20 some dollars. They told me $23 to $27. That's why I got this big increase. I said, “This is ridiculous. I'm not happy about this. Because in September, you're gonna go up 10 more bucks. I just have the basics with you guys.”
The rep said, “I can't help you. I said, “Obviously, you're not going to help me. I might have to just cancel altogether and either go another route or go back to my basic four little channels.” It's nobody's fault. But she wasn't sympathetic. She didn't know I had an accident. I said, “Okay. Fine. I'll have to do some soul searching here of what I'm gonna do here in the near future before February 9th, because that's my next cycle time for my billing.” I'm very disappointed. But I have been very pleased with Mediacom in the less than two years I've been with them. They help me over the phone or they get someone out to me if need be. That little fluke off the beginning, that's chalked up to bad timing. And they didn't know their modem was bad. I would not have blamed them for that or held it against them.
Good evening, Sylvia,
Thank you for taking the time to write and post your review. I am deeply sorry to read that the monthly price has increased. At Mediacom, we're fighting against rising television programming costs and unfair bundling practices on behalf of our customers. Please visit Mediacomonyourside.com for more information. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 15, 2024
The installer told us we'd be better off if we streamed and not use Mediacom because it sucked. Also, it looked like he would have to go under the a deck, which he ended up not having to do, and he said, "Well, I'm not about to crawl under there for 16 bucks an hour." He's not a happy person with his job. It was not good customer service.
I'm disappointed in some of the features of their service. We've had no trouble with the internet but I'm not crazy about the TV. They don't have a DVR system or even the streaming where we can record stuff. Then, sometimes, it will stop and say we don't have a subscription although it's a regular channel. But then it'll come back on. There's a lot of interruptions with it. But it was a deal to get a little cheaper price. Although, I thought it was gonna be a lot cheaper than my Comcast. It still costs me $200 with no premium channels. I'm satisfied with Mediacom. I just have to learn to adjust to what it doesn't do.
Good morning, Debra,
Thank you for taking my call and for taking the time to write and post your review. I am deeply sorry to hear about your experience with our installation technician. I appreciate you letting us know and we will do our best to try to prevent that from happening again. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 11, 2024
We have had issues since mid December, in summary, customer service for maintenance is horrible. Everyone is friendly on the phone, but still not resolved. Mediacom doesn't keep in communication with you, they "cannot track maintenance or communicate with them", our recent fix was to run a feeder cable from our across the street to the box on our property. How is this a permanent fix? We had a recent snowstorm. I called Mediacom the day before to let them know that it will be yanked out by the snow plows. Their fix? ORANGE CONES?!?
Called to report the outage, have to send a tech person even though we know it's a maintenance issue and a waste of everyone's time. I am always told they will "escalate it" which I have found is not the case. So, we have not had internet for 2 days so far, 5 days over the Christmas holiday, 3 days prior the week before Christmas and that was because Mediacom disconnected us instead of our neighbor. I would not ever recommend Mediacom. I am just biding my time until a new service provider arrives in our area in a month or two.
Reviewed Jan. 8, 2024
I am very unhappy how our bill keeps going up. We have been loyal customers and all your company wants to do is take care of new clients. How about taking of your existing customers. Your existing customers is the loyal ones who will and does refer clients to your company.
Good morning, Lisa and Eric,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the billing issues you have experienced. I am happy I was able to speak with you today and confirm we have the best offer available on your account for you and I was able to assist in removing additional services that were not being used. If you have any further questions orconcerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Jan. 8, 2024
Ben, the service tech, was very knowledgeable, friendly, and professional. He answered all of my questions in layman's terms. After installation, he verified that all the equipment was functioning properly. Ben checked the outside control panel to make sure it was functioning properly. He was also diligent in covering his shoes with booties to avoid tracking dirt and moisture onto our floors.
Good evening, Dennis,
Thank you for taking my call today and for taking the time to write and post your review. I was happy to hear that everything did go smoothly and that everything is working fine. Thank you again for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 8, 2024
I called Mediacom to finally cut the cord and ditch the cable and TIVO. Mediacom phone rep was very helpful and set us up with a new mesh router, same internet speed, much less money. We reviewed the equipment that I was expected to return and when. The experience was good and I saved a lot of money.
Good evening, Kurt,
Thank you for taking the time to write and post your review. We appreciate that you decided to keep our internet services and that you are happy with the recent changes. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 8, 2024
I paid Bill and this is the reason for this experience and Mediacom has GREAT service. I work from home a lot of times and I need my internet service to be top notch. I love my service and no issues. My daughters introduced me to Mediacom and I am very happy. BRAVO.
Good evening, Bulinda,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with our service and how it's been problem free. We will continue to do our best to provide you with reliable service. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 8, 2024
I was canceling my subscription and the Lady I talked to was very nice and helpful. I explained that I could no longer afford to pay the rate I was on because of being on a fixed income. She found me a much better rate because of my low usage. The problem was that I had called in twice before seeking a lower rate and was told BOTH times there was nothing that could be done, so I went with another company. I had been with Mediacom for many years and didn't want to change service, but felt I had no choice, then I find out I would not have had to do this if your employees had been on the ball and were there to really help someone.
Good morning, Sandra,
Thank you for taking the time to write and post your review. I am deeply sorry to read that a representative advised you that we didn't have any better pricing options. I am also sad to see you leave our services, however I do understand. If you are ever in need of services from us, we will be happy to have you back as a customer. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 7, 2024
I called to lower the cable bill for my mother. The associate was so helpful. She took a lot of time to help my mother. My mother was being charged for a ton of internet services that she does not use. The associate was able to lower the internet cost and apply a long term customer discount.
Good evening, Marquette,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with our representative and about how she was able to help. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 7, 2024
Technician came and found a unit on the line near the utility pole not working all the time. He then checked the line from the box on the house and found it to be OK. He then told me A maintenance person would replace the unit on the line near the utility pole then he left.
Good evening, Patrick,
Thank you for taking the time to write and post your review. I am sorry to read regarding the service issue you have experienced. If you are still experiencing any further service issues, please do reach out to us and we will be happy to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 7, 2024
Jordan ** and an assistant tech person did a fine job stringing cable to my house and setting up my new internet service. They were very professional and answered any questions I had. Excellent work. I would recommend their work to other Mediacom customers. I wish the cable from the demarcation box could have run through my attic but Jordan explained that the demarcation box needed to be close to the ground for future technician visits.
Good afternoon, Robert,
Thank you for taking the time to write and post your review. I am incredibly happy to read about our technicians and the good work, professionalism, and knowledge that they had. Thank you again for taking the time to share with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 6, 2024
Technician responded on time and fix the problem in a timely manner. Very professional and courteous. Tech talked us through the issue and all the reset procedure. Also the phone technician was professional and courteous when we were making the repair appointment. This is the second time this TIVO box has quit working in the last year.
Good afternoon, Kerry,
Thank you for taking the time to write and post your review. I am sorry to read about your TiVo box going bad. I am, however, happy to read that both our technician and phone representative were professional and courteous. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 6, 2024
The cs person needed retraining... After spending 2 min thanking me for my business, several times she was unable to allow me to pay my bill using my medicare supplement as well as my debit card. She put me on hold for 5 minutes... after telling me I couldn't pay my bill.. in advance. I pay every month using the over 65 help from the government, then the $50 medicare supplement allows me to use and then the # $44 that is left I pay using my debit card. Most of your reps are wonderful>.. This is twice I ended up with one that was not able to take a payment.
Good morning, Janet,
Thank you for taking my call today and for taking the time to write and post your review. I am very sorry for the experience that you had while trying to make a payment over the phone with our representative. We will do our best to try to prevent this from happening again and I thank you for bringing this to our attention. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 6, 2024
I have just completed my 3rd phone call to try to make changes in my bill. I called in mid December to indicate I would be ending services due to price. At the end of that call I was told that I would be charged 64.97 via autopay and that it would begin immediately. Autopay was not set up for that bill apparently, so another phone call was made to pay by phone and clarify that autopay would begin in January. I assumed the 64.97 amount was correct. I received billing notice in the mail for 75.67 to be taken out of my account.
Another phone call indicated that to receive the additional 10 dollar credit, I would need to do electronic billing and auto pay. I thought that was what I had agreed to for the first phone call. Hopefully, this is now resolved, but I have now paid 20 dollars more than I expected over the last two months. Further, I was told during the first phone call that this price was not subject to any "deals" and yet my paper bill clearly indicates that the price will increase in a year. It won't be a problem, because I will have found a different provider by then.
Good morning, Deborah,
Thank you for taking my call today and for taking the time to write and post your review. I am deeply sorry for any incorrect information that was provided to you. I was glad that I could talk with you today and help answer all your questions and concerns. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 6, 2024
Don't understand why you don't have special or discounted rates for seniors or long time prescribers. Very unhappy with the $30 info to call to see if you quality total was of our time. We have had Mediacom for several years. Monthly rate is higher now than it ever has been. We want to stay with mediacom but wondering if we will be able to continue much longer.
Good morning, Jerry,
Thank you for taking my call today and for taking the time to write and post your review. I am very sorry to read that the email about ACP program didn't help you. I am, however, glad that I was able to speak with you and that I was able to find a discount for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 6, 2024
Your individual by the name of (GINA) went above and beyond to help me with this problem. With her help it took about 45 minutes to correct the problem. She tried many different solutions and finally we were able to accomplish and fix the problem. She deserves a that Aboy for her help. Thank you.
Good afternoon, Donald,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with Gina and that she was able to fix the problem. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 6, 2024
Mediacom is too expensive, and will probably at some point force us to make some cuts. The service has been fine, although I have lingering attitude issues from some very poor service and a dismissive attitude from Mediacom when we lived in a very small town.
Good afternoon Mary,
Thank you for taking the time to write and post your review. I'm sorry you are upset about the prices of your services; you are in the best offer and savings for your services. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Jan. 6, 2024
The Video buffer was only 3 seconds on the previously installed box in my living room for TV reception, which was causing numerous daily pauses in TV telecasts. After diagnosing the problem, the technician on the December service call was able to replace the hardware with a more typical buffer of 30 seconds that satisfactorily resolved the problem.
Good afternoon, John,
Thank you for taking the time to write and post your review. I am sorry to read regarding the issue that you had with the video buffer. I am, however, incredibly pleased to read that replacing the box did fix the issue. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 6, 2024
Good technician. Very knowledgeable about the equipment and the process and how it worked. Now if cost of service is controlled and not increased, I’ll judge how long I keep this service. Hopefully for a long time. My tech. was well informed and helpful and willing to answer questions. He was well prepared to do his job.
Good afternoon, Gary,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your installation experience and about how well informed our technician was. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 6, 2024
The picture quality and stuff like that and my Wi-Fi that I currently still have I like but the reason why I discontinued my cable as quickly as I did is because I was paying a lot of money for pretty much no channels, news channels pretty much. At first I had the basic and then I bumped it up to the next level and it made no difference at all but my bill went up so I didn't want to continue to bump it up to the next level and then my bill would be Sky High every single month so I discontinued a cable but Captain Wi-Fi because I am very happy with the Wi-Fi.
Good morning,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your billing. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Jan. 6, 2024
I’m rating your service overall since I’ve been a customer for over two years. Your ease of paying bills is nice. Your price is a little high for the speed we get. We only get 100-400 mbps depending on time of day and where we are located. You are easily affected by storms and when there is an outage I have seen it last more than 2 hours or even up to 2 days. I would like to see you do fiber. Frontier has offered me fiber for only $50 a month.
Good afternoon, Lauren,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and cschedule for a tech to come and help assist in setting up the eero. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/
We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Jan. 5, 2024
Quite too often while in the middle of watching a streaming movie the movie will stop and the small circle will begin spinning in the middle of the TV screen. When that happens we must restart the entire program over again-This is very annoying - no one seems to know the reason for this.
Good afternoon, Charles,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554. Our contact number is a 24 hr number and we are here to help you resolve any issues you are having. We appreciate your business.
Warmest regards,Tim
Reviewed Jan. 5, 2024
The rep was very knowledgeable and anxious to help resolve our issues quickly. He had no problems being able to help with our request without hesitation. I would hope that we would be able to get that rep on a future call. He was very polite and professional in his handling of the call.
Good afternoon, Lori,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our representative and how very polite and professional he was. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2024
Home security system and office equipment went out of service for 8 days, because of internet problem. Hours on the phone with Mediacom. Their reps. Continually blamed the problem on something else. A service rep. finally showed up and displayed total ignorance. Did not even spent 10 min. to look at things. Then went outside to his truck to allegedly talk to his supervisor but left without ever coming back inside. Finally after more long and mostly wasteful phone calls with Mediacom, a local supervisor Michael ** came and solved the equipment problem, although 2 new pieces also not functioning, a 3rd piece of equipment was installed several days later to finally correct the problem, which Mediacom tried to deny for several days.
Good morning, Wolfgang,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm the issues have been fixed and resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Jan. 5, 2024
It seems like I am constantly losing my internet connection. I don't know whether this is something with my Mediacom router or what. It's extremely disappointing, and, of course, seems to happen when we really need to get online. I would appreciate any suggestions about how to keep this from happening. Last week, we seemed to lose connection about every other day. Sometimes this happens multiple times in one day. I usually unplug, then re-plug in my router. Sometimes that helps - sometimes not. Sometimes I restart my computer; that doesn't usually help. Sometimes I do a combination of unplugging router, and the top, larger-than-usual phone type plug on the router. Sometimes I just have to call the Xtream Media phone number for help. It gets SO frustrating! Please advise. Thank you.
Thank you so much for your review. I apologize for the issues you were experiencing, but I see that you had found what was causing it. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Jan. 5, 2024
I recently had internet installed at my home in Johnston City. I must say that I am very pleased with the service you provide. The man who installed my service was very friendly and professional. I had forgotten my password and a phone associate was able to help resolve that issue. I am so pleased with my service & my interaction with Mediacom employees.
Good afternoon, Barbara,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with both our services and with our employees. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2024
They put a new modem in for me. Then they worked on the TV with the wires and connections. They fixed the problem but now I don't get some of the channels I got before such as Hallmark, and Shark Tank program. They raised my monthly charges but took away at least 2 channels I always watched. Therefore I'm NOT completely satisfied.
Good afternoon, James,
Thank you for taking the time to write and post your review. I am sorry to read that you were not completely satisfied. If you are no longer able to get to the stations that you are paying for, please do reach out to us and we will be happy to fix it. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2024
Appointment made for service. Tech arrived on time. Albert was very polite, courteous and very professional. He had been previously for losing connection but all components were working correctly at that time. This time main tivo box quit working. He replaced faulty box.Tv signal was restored. He went thru all TV units to make sure no other issues existed. Albert is very knowledgeable and professional. It is refreshing to see someone that seems to care about their job and profession nowadays when most people don't anymore.
Good morning, William,
Thank you for taking the time to write and post your review. I am sorry to read that you had experienced service issues with your tv. I am, however, incredibly happy to read about your experience with our technician. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2024
I have been a Mediacom cable consumer for many years. I always received the loyalty discount but when I called to get the loyalty discount for 2024 I was told Mediacom no longer gives loyalty discount. I was very disappointed. I had the bundle TV, internet and phone. I was talked into streaming. I have Roku on my smart TV and received Internet only with the Eero device. I spoke to many Mediacom assistants and was told my bill would be around $45.00. Wow that sounds great but I didn't get that price. Now I know there is a promotion for Internet $34.99. I didn't get it either. Needless to say I am not happy.
Good morning,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Jan. 5, 2024
My internet was constantly being interrupted. When I called to have this checked out they were able to send a technician out the next day. The technician was very friendly & knowledgeable. He explained everything thoroughly. He had to replace some equipment on the pole & when he returned inside showed me how much better the signal was. I'm very happy with the results.
Good morning, Bonita,
Thank you for taking the time to write and post your review. I am genuinely sorry to read about the service issue that you experienced. I am, however, incredibly pleased to read about our technician being very friendly and knowledgeable. I am happy to read that everything was fixed and that you are happy with the results. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2024
Tracking number provided previously. Female Mediacom employee was very knowledgeable, courteous, and helpful with my request. She was clear and precise in speech and understood my need immediately, unlike some people I get who are ** in accent and difficult to comprehend. A+++ on her assistance to me. Very satisfied!
Good morning, Robert,
Thank you for taking the time to write and post your review. I am incredibly happy to read about how our representative was very knowledgeable, courteous, and helpful. Thank you again for sharing with everyone your experience. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2024
I needed to be able to talk to someone about being blocked from calling you. The only thing my call accomplished was to add my brother-in-law to my account. I Still need to know WHY I was blocked. Please tell me why this happened and what I am supposed to do now. I will continue to pay my bills when I receive them in the mail. I want to know how and why this happened to me. I need to be able to call your customer service if or when I have any more problems.
Good morning, name,
Thank you for taking the time to write and post your review. I'm sorry you were in regarding issues with making calls to Mediacom's customer service department. Im glad you were able to get it resolved with your brother and now able to make calls with no issues into us. If there is any additional assistance, we can help with it. We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Jan. 5, 2024
They gave me an offer I couldn’t refuse! So we’re staying with Mediacom and getting rid of our other provider. We have the new booster as well and that works wonderfully. We can now get our internet outside in the garage! And we also get it on the other side of the garage and house.
Good morning, Shannon,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our services and how well it has been working for you. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2024
I had service with Mediacom because I couldn't find anyone else. The service coming into our home was never constant. I was paying $98/month and it was down about 1/4 of the time. I switched because when I finally made an appointment to get it fixed, no one showed up. I called to see if they were running late and was told no appointment had been made. I had waited a week for that appointment and was told I would have to wait another week for the next one. No credits were issued to my account for the time I lost, and there was no attempt to keep me as a customer. I was very surprised to see how little they care about their customers.
Good evening, Brandi,
Thank you for taking the time to write and post your review. I am deeply sorry for the experience that you had and for the missing appointment. I am sad to things end this way and I understand your decision. If ever in the future you need services, we would be glad to have you back as a customer. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 1, 2024
I had very, very good luck with them. We have internet and TV with them and the service has very good quality. We lost our TV because of a storm and I called them to make sure that they knew it was out and they were very friendly.
Good morning, Barbara,
Thank you for taking the time to write and post your review. I am sorry to hear that your service did go out during a storm. I am, however, incredibly pleased to read about our friendly staff and how the quality of the services provided have been very good. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 31, 2023
With Mediacom, everything is good. Whatever they're doing is much better and they are not having so many people trying to be on the same line. Also, they gave me a deal right first for one year then they went up. And they're probably going to go up again. But they said there may be another deal that I could come in on and get it cheaper. So they're cheaper than AT&T. AT&T didn't give us any deals.
Good evening, Charnell,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that you haven't had any issues with the services that we have provided. Please do feel free to contact us when your price increases and we will be happy to review the options that we have to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 31, 2023
We had phone, cable, and internet with Mediacom and the service worked fine while I was with them. I'd tell others to use them.
Good evening, Angela,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that when you had services with us, everything worked fine. Thank you for sharing and for recommending our services to others. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- mediacomcable.com