Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,909,345 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 4, 2023
During a high call volume time I was disconnected during a trouble call. My assumption was that the person I was working with would have called me back and they did not. So I will just deal with the problem instead of fighting through your extended wait times.
Good afternoon, David,
Thank you for taking the time to write and post your review. I am deeply sorry for the experience that you had with our representative during a high call volume time. Sadly, if the call was dropped during a high call volume time, the representative may not have caught it in time before another call came in. I am sorry that this happened. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Jan. 11, 2023
I called Mediacom Loyalty to see what they could do to lower my bill that jumped from about $240/month to about $320/month. Stated maybe a $5 or $10 dollar discount. I stated I was not pleased at all, having been a customer since 1987. The call ended. I then received a survey and filled it out and emailed it back. I figured like most other companies that get statements, it would be ignored or fall through the cracks. Was I ever surprised within a few days, received a phone call from a very nice person, whose name I did not write down. She had already done some work and found she could reduce the bill to about $275/month or so. Impressed? Absolutely.
Original Review: Jan. 4, 2023
Been a customer since 1987 in Mound, MN. Our bill went from about $240/mth to almost $320/mth. Called to find out if Mediacom really values our 35 years of being a customer. Apparently not, said they couldn't do anything. If I quit being a customer, waited a little while, then became a new customer, I would be paying far less. Doesn't make sense to lose customers and not give them current new customer deals. Just my 2 cents worth, for whatever it's worth.
Good morning Paul,
Thank you so much for your review. I'm sorry to hear about the billing problems that you have been experiencing. I am glad I was able to speak with you to address your concerns regarding your services. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 4, 2023
Throughout having Mediacom when compared to other internet providers there have been a lot of internet outages which prohibited the use of internet for most of the time. It took them quite a while to solve too. The customer service was good but didn't really help that much.
Good morning Heritier,
Thank you so much for taking the time to write and post your review. I was pleased with speaking to you today and in confirming that your service issues have been resolved. I do apologize for the previous circumstances you had encountered though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 4, 2023
I got Mediacom C2C+ service, because I was getting internet service for free. But the bill does not reflect ACP benefits and I am asked to pay $70 for two months. Please, do needful and make ACP benefits applied to my account. Though, I can pay the required amount with objection or hoping to get ACP benefits in future.
Good afternoon Ajit,
Thank you for taking our call and for taking the time to write and post your review. I do apologize for the issue regarding the application of your ACP Benefit. I am happy to see that this has been resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
Couldn't erase some programed recordings. I called in and told the representative what the problem was and he recommended shutting down the box and restarting from scratch. That resolved the current problem. He was helpful and also suggested we get a new remote control as ours is very old.
Good Afternoon Donald,
Thank you for taking the time to write and post your review. I'm very happy to read that our representative was able to help guide you through fixing this issue for you. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Jan. 4, 2023
This is not our primary residence, so we have security camera about the property. The internet is constantly going out, so we cannot see within and around our house. I have been calling almost daily to have the modem reset from the office, and now it is not working at all. I will schedule a technician when we return, however we have had no coverage since 12/16/2022. This is now 1/4/23.
Good afternoon Torres,
Thank you so much for taking the time to write and post your review. I am cheerful that I was able to speak with you today and hear that the service issues you were experiencing have been resolved and is working to your satisfaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 4, 2023
I think the cost of cable service is a little high, I am retired and a U.S. Veteran on a fixed income. It would be nice if you offered a lower price for Veterans and retired people, Could you look into it for me....
Good afternoon David,
Thank you for taking the time to write and post your review. I am sorry to read in regard to our prices. I am happy to see that our representative was able to help provide a discount. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
The person was very arrogant and didn't listen to me. I tried to ask questions about my bill but she talked so fast that I couldn't understand anything. If this is how the customer service is going to be going forward, I will be shopping for a different internet provider.
Good afternoon John,
Thank you so much for taking the time to write and post your review. I'm sorry to hear about the billing problems that you experienced. I am glad I was able to reach you today and resolve your billing concerns to suit your needs. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Dec. 31, 2022
This is my 3rd time having mediocre-com. The first time was when we were living in a place that had a contract with them, and it was fine because the building would take care of everything. The second time was after we moved to our first house and thought it would work. We had connectivity issues over and over again and they assured is that it was our fault. We even bought a new wireless router because they knew it had to be on our end. Nope. Had a tech come out and finally look at the connection at the pole and he said it was all on them. By that point we had switched to DSL and used that for 7 years before we had to switch back because our internet demands needed more speed because we were both schooling at a distance. Worked fine at our old house but since we have moved there 6 months ago we have yet to have a month without an outage.
When the tech came to install our service he said that there had been an issue with the hub and Mediacom doesn't want to pay to fix it. So we have had to use our wireless hotspots on our phone in order to be able to attend classes because we have outages. We are trying to be patient and wait for our town to roll out its own fiber connection, but it is very frustrating, especially when the app is never up to date and it can sometimes take half the day for service to be restored. I give it 2 stars instead of 1 because the technicians are great. Other than that, this company is making its internet a hide and seek champion. l because we are constantly trying to find the connection.
Good morning Drew,
Thank you for taking the time to write and post your review. We would love to help figure out what is causing your service issues that you describe. We called several times to reach you, but sadly were unsuccessful in doing so. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 27, 2022
The repairmen came when they said they would come and put us back into service. They were pleasant, easy to work with and completed the job in a timely manner. So far we have had no more problems with our TV and internet service.
Good afternoon Janice,
Thank you for taking the time to write and share your review with everyone. Sorry to hear that you did have service issues. I am, however, happy to read that your experience with the repair technician was great and that he or she did a good job. As always, if you do have any further questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 21, 2022
I always have luck with customer service, and I like the service guys locally. It's the best way to get consistent service.
Good afternoon Fred,
Thank you for taking the time to write and share your review. I'm genuinely happy to see that your experience with us has been great. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 21, 2022
We have internet with Mediacom. It’s a fairly strong service. There were a few drops but we figured it out. It's just we're not getting the full speed we're supposed to get. We're supposed to get gigabyte speed but we're only running under 200 megabits per second. It's really slow. That aside, customer service is great. They answer your questions and provide good feedback.
Good afternoon Sally,
Thank you for taking my call today and for taking the time to write and to share your review with everyone. I'm sorry to read in regards to the speed issues. During our call, we discovered that the WIFI capabilities of some of the devices you have is what's causing the slower speeds for some of them. I'm glad that we both came to the conclusion that not only will changing your plan help you save some money, but will also be in line with what your devices can handle. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 21, 2022
I've had Mediacom for years. I have phone, TV, and internet. They are expensive. But their service has been pretty good. I had to exchange my tower because something happened with the towers. I had no problem exchanging that and getting a new one. It was four years old and it just crapped out.
Good afternoon Kathleen,
Thank you for taking the time to write and to share your review with everyone. I'm very happy to read that your services have been pretty good, but sad to see that the price has increased for you. Please feel free to call us and we can discuss potential options for you. I would also recommend looking into the Affordable Connectivity Program. It is a program that about 70% of our customers qualify for and could be worth researching as it can provide a $30 discount towards your internet services. As always, if you do have any questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 21, 2022
With the other provider that I had before, the internet service was not good when we had bad weather. But ever since I had Mediacom, I haven't had any issues.
Good afternoon Jessica,
Thank you for taking the time to write and to share your review with everyone. I couldn't be happier to see all of the good things you reported. If you ever do have issues, please don't hesitate to reach out. We are always just a call or text away. As always, if you do have any questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 21, 2022
I have DVR, lifetime movie network, and premium station with Mediacom. So we have cable. internet and home phone with them. When I stay up pretty late at night and I'm watching something that I've DVRed, it won't fast forward. I have to unplug it and that has been an issue, but not really anything big.
Good afternoon Carole,
Thank you for taking my call today and for taking the time to write and to share your review. I'm sorry to hear about the issue with your DVR box. If the issue does start to bother you, please give us a call and we would love to get this fixed. As always, if you do have any questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 21, 2022
The day they made the appointment, the shipment didn't come. So, the tech had to comef back another day. I had to reschedule. Other than that, he was great and we recommend Mediacom.
Good afternoon Chinma,
Thank you for taking the time to write and to share your review. I'm sorry if the shipping issues caused any inconvenience to you. We don't run into this often, but sadly, certain items do still have supply chain issues. We are actively working to try our best to prevent this. As always, if you do have any questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 15, 2022
Internet jumps off line constantly. Faxes don't reach destination. Every they send someone, it's always the same person who doesn't know how to fix the problem. We are looking for better Internet Service. This office will not renew this contract. Thank you, Melinda.
Reviewed Dec. 6, 2022
The problem was not resolved. Stated that it was probably my TV, so I went and bought a new TV. With the new TV, I still did not get a signal. The technician left without offering to set up another appointment.
Good afternoon Marlene,
Thank you for taking my call and for taking the time to write and post your review. I'm very sorry for the ongoing issues that you had with your TV picture. I'm happy to confirm that the problem was fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 5, 2022
On Nov. 4th Channel #9 was carrying the UNI-South Dakota FB game & with the game tied 28-28 & about a minute to go wih SD State having the ball The game was stopped/cut-off at about 7:10 that Saturday. Who in the hell cuts off an exciting game with about a minute left & a tie game? My attempts to find out what channel 9 is on the Mediacom lineup have gotten me nowhere. What a bunch of **.
Good afternoon Bob,
Thank you for taking my call today and for taking the time to write and to share your review. I'm sorry that the game that you were watching was changed to a different program before the end of the game. Sadly, this is something that is out of our control, as the channels themselves control what is being aired. I was happy to provide you with their contact information. As always, if you do have any further questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 4, 2022
I want to retrieve email from a specific sender and delete by selecting a contiguous group by selecting the first email to be deleted and the last email to be deleted and that way not need to select them one by one. when I call support they tell me there is not a way to do this! Really! This is not HIGH TECH! I have made repeated request for this enhancement but no response! I have 47 yrs IT experience and this is a no BRAINER!
Good morning Arthur,
Thank you for taking my calls and for taking the time to write and share your review. I'm sorry about the issue with your email. I'm happy to know that you have found that by switching the email client from standard to advanced, it fixes this issue. Thank you for sharing this with me and thank you for your patience on the fix. As always, if you do have any further questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 4, 2022
Technician tried a few repairs that didn't solve the problem but he kept working until he got my phone working again. He arrived at the time I was told he would and he was professional and determined to fix the problem.
Good morning Avonne,
Thank you so much for your review. I'm sorry to hear about the service issues that you experienced. However, I am thrilled to hear our technician was prompt and able to resolve these issues to your liking. We are determined to find resolutions as soon as possible for our customers. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 3, 2022
I called and explained I was looking for a 4K cable box as I had just purchased a new 4K TV and wanted a 4K signal from Mediacom as the upscaling of the service I was getting wasn't providing a clear enough picture for me. I was told I had an old box they don't even use any longer. I asked for the newer updated one. When it arrived and I connected it all together I found it only provides a 1080P quality signal and not the 4K I requested.
Good evening Robert,
Thank you for taking my call today and for taking the time to write and post your review. I do apologize for what happened with the boxes and for what you were advised. At this time, we do have a 4k TiVo box, but sadly, there aren't any channel broadcasters broadcasting in 4k that we provide. Due to this, even with a 4k box, live video will still be in 1080p. The 4k TiVo box does provide the benefit of streaming in 4k. Thank you for understanding. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Dec. 2, 2022
Updated on 12/10/2022: For 4 service calls my messages still say: "the network is too slow for selected programs." Servicemen have changed equipment in the ceiling. There have been 4 service calls by 4 different men over 6 months at the TERRACE.
Original Review: Periodically, the TV shows message that the network is too slow....When I talked with Mediacom, they say to reboot the modem. It does not last very long. I've had 3 service calls to work in the ceiling. It works for a few weeks....
Good morning Raymond,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 2, 2022
I paid for my WiFi to be installed on the 19th of November. The technician could not install because a part was not shipped with the equipment package. I then had to be rescheduled for the 2nd of December and again the part was not available, now I have a third scheduling for the 8th of December. This is not "GOOD" customer service at all for a service that has been paid for.
Good morning Felicia,
Thank you for taking our calls and for taking the time to write and post your review. I apologize for how many attempts it took to have our services installed for you. I am glad I was able to speak with you today and confirm that we have since had this resolved to your satisfaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Original Review: Dec. 2, 2022
Sometimes screen is skewed. Sometimes sound goes off. Sometimes both happen at once. Today NBC, CBS, ABC, ktvu and pbs are skewed with garbled sound.. Can't get music channels (problem with the signal). We have not had a problem-free day since installation.
Good afternoon Holly,
Thank you for taking my call yesterday and for taking the time to write and post your review. I am very sorry to read in regards to the service issues you were experiencing. I'm very happy that you confirmed in our call that everything has been running smoothly since writing your review. As always, if you do have any questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 2, 2022
Cost is out of sight, we are seniors living on a limited income and the price is getting out of control. Talking with other seniors in our area and we all are going to explore other options. If anyone in our group comes up with a better solution then we all are going to switch. We've been loyal customers for a long time but it comes down to finances and you're pricing seniors out of this market.
Good afternoon Billie,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry to see that your monthly rates have increased. I'm glad that I was able to talk with you today to go over the best available options for you. As always, if you do have any questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Jan. 9, 2023
They did make efforts and I appreciated that.
Original Review: Dec. 2, 2022
Had to delete part of my service due to your increasingly high prices. Your constant outages in this area are disturbing, in only a couple of years we have had an inordinate amount of problems and service calls. It took you folks over eight months to drop a line and I had to keep calling because the work order was lost. All in all, probably the worst service we have experienced to date in a cable provider.
Good afternoon Jerry,
Thank you for taking my call today and for taking the time to write and post your review. I'm quite sorry to hear in regards to the pricing and in regards to the service issues you had. I'm happy to hear that the service issues are resolved now. I'm also happy that I was able to help provide you with some options that will help with the pricing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 2, 2022
The technician was very friendly, helpful, and quick to get to the root cause, which was actually my router, nothing to do with Mediacom. None-the-less, he was willing to take the extra five minutes to troubleshoot, which was extremely helpful and very much appreciated.
Good afternoon Mike,
Thank you for taking the time to share your experience with everyone and for taking the time to write your review. I'm happy to see that our technician took the time to try to help you with your router and went beyond what was expected of them. It's often those little things that can take a good experience and turn it into a great one. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 2, 2022
I am sure the Mediacom rep. did all she could for me, but Mediacom rates are just tooo high. She managed to get a little knocked off my monthly bill but I am getting fewest channels available. I need a better rate.
Good afternoon Pam,
Thank you for taking the time to write and post your review. I am sorry to read in regards to our prices being on the high side. We tried to reach out to speak with you to see what options we have that could help, but sadly we were unable to reach you. Please feel free to call and we would be happy to help. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 2, 2022
I called AND went to the office with copies of all my bills showing how I was charged twice each month for the same modem rental. They were cleverly disguised with different names. They admitted that yes, I was double charged but said they could not refund me the money that I had overpaid because they didn't go back that far. I had written proof but still they were not helpful. Horrible customer service. I want to switch to a different internet provider. This is terrible fraud and I will report it to the states atty/better business bureau. Can you refund me what I overpaid?
Good afternoon, Kris,
Thank you for taking my call today and for taking the time to write and post your review. I am terribly sorry about the billing issue that you had. I am happy that we were able to get this corrected for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
Tech here Wednesday at 3. Didn’t program the tv remote. Still unable to connect my printer and three echo. It keeps saying it is a router problem. I ask him if I had a bad router. I have never had so many problems with Mediacom but since I moved problems never get fixed.
Good morning Cheryl,
Thank you so much for your review. I am sorry to hear about the service issues that you have experienced. I am happy I was able to speak with you today and hear that everything has been resolved. I am glad our representative you spoke to assisted with fixing your remote. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Updated review: Jan. 9, 2023
They solved it and got it taken care of.
Original Review: Dec. 1, 2022
So I’ve been paying for 300 mbs, then you all upgraded to 600 and I’m getting less than 200. Tech came out and ‘fixed’ my internet. Yet I still am getting 200 mbs to my hard wired Xbox, and only 450 on my wifi speed test. I’m so unhappy that I just let the tech leave. At this point I’m just waiting for Metro Net to get into my neighborhood so I can get what I pay for. I’d say well over 4 years now I’ve been paying for speeds I haven’t been getting. Upgraded my modem to this 3.1 stuff and fixed nothing.
I’ve been loyal to Mediacom for a long time now. But with changing my speed and charging me more now, to never telling me I never needed a new modem to getting my speeds, down to me calling and trying to change me speeds down to 300 cuz I wasn’t even getting more than 200 and them lying saying they changed it… yes, they said ‘oh we will switch the speed down to 300’ and never did. Kept it at 600. Which is fine, cuz I got a new modem that ‘would ensure I got 600 mbs’… didn’t happen.
Good morning Bryant,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you. It is pleasing to hear that our technician was promptly able to narrow down what was occuring here. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Original Review: Dec. 1, 2022
Thought router was bad. Tech said good. Took computer in, got online, spent 75.00 to remove virus that was quarantined. Computer starting same problem again of dropping out of Microsoft Edge. Did not know I would have to pay for service call. Been customer for years.
Good afternoon Charles,
Thank you for taking the time to write and post your review. I am sorry to see that you had service issues and that you were charged a fee for the tech visit. I am happy that we were able to waive the fee for you and resolve the issue. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
problem with the above mentioned in the sub box, I contacted Mediacom and I was told it would take ten days for them to come out and check it out. A few days before the svc call the system came back.
Good afternoon Charles,
Thank you for taking the time to write and post your review. I'm quite sorry to hear of the service issues that occurred and about the time frame of your scheduled appointment. I am, however, quite happy to see that it was fixed before we sent the technician to your home. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
Our problem is not solved. Our problem is not solved. Our problem is not solved. Our problem is not solved. Please commit to fixing it. It is very annoying. Our bill is high and the service seems to be very slow. The person you sent was very nice and we thought and he thought that he had it repaired. But it is not!!!!
Good morning Paul,
Thank you for taking my calls and for taking the time to write and share your review. I'm terribly sorry for the service issues that you experienced. I was very happy to hear that everything is now running smoothly for you. As always, if you do have any questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
Mediacom came to change some services for me & I decided that wasn't what I really wanted at that time of the year, so they let me call & change my order until I could make up my mind!!! Thanks to Mediacom!!! I love their services.
Good afternoon Tommie,
Thank you for taking the time to write and share your review. We understand that orders can change on the fly like that. We do try our best to make accommodations for our customer's needs. I'm very happy to see that everything worked out for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
Since we began with your service our charge has gone up much more than expected. As a recent widow I am not sure if I can continue indefinitely. Also, we were without service once for almost 3 days but we did not get any apology nor refund. I do like the fact that phone calls give the party's identity.
Good morning Marsha,
Thank you so much for taking the time to write and post your review. I apologize for the billing issues you have experienced. I am glad I was able to speak with you todayand go over your concerns and available options. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
The tech you sent out was very professional. He fixed the problem immediately by replacing our modem. He then replaced a line outside the house that might also be causing problems. Over and beyond what I asked for. He was courteous and answered all our questions. Thanks!
Good afternoon Johanna,
Thank you for sharing your review and for taking the time to write it. I couldn't be happier reading about your experience with our Technician. It's often those little things that can take a good experience and turn them into a great experience. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
The men who came to fix my internet were very professional and quick. They were able to get my internet up and running again. They were also friendly. I appreciated the good service. Would definitely recommend Mediacom to a friend.
Good afternoon Janet,
Thank you for taking the time to write and share your review. I'm very happy to read that your experience with our technicians was great. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
Certain non subscription channels (i.e. Food Network, HGTV, FX, ESPN, NATGEO, etc) produce some error screen to contact Mediacom. Issue has been ongoing since service was started. Several calls to Mediacom Tech reps, who could not send a valid signal to TIVO box for remote reset for some reason. Powered device on/off several times to no avail.
Good evening Robert,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry for the service issues and for the time it took to fix them. I am quite happy to hear that everything is now fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
Any one ask me I tell them Mediacom is the best around the fastest internet I have ever used. I always will sing your praises. Best services, most polite tech and excellent help whenever I have a problem or a question.
Good afternoon Steve,
Thank you for taking the time to write and share your review. Your review definitely shows how happy you have been with the service and our customer service. We will continue to do our best to always improve. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Dec. 1, 2022
Cost too high $99.99! Speed varies too much. Upload is unreliable 6~60 Mbps. Downloads is unreliable 10~880 Mbps. I use so little for speed that isn't what is said. Too many maintenances down times. Loading a simple webpage takes too long to even come up.
Good morning Drew,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services and speeds have been working well for you since our previous technician came out. I do apologize for the service issues that you had though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
I contacted Mediacom when my bill increased by $69. I have been a loyal customer for over 30 years. Your agent suggested that I get YouTube TV. I'm sorry that's the best that Mediacom could do for me. I just bought a Roku device and I am going to contact YouTube TV.
Good morning Fran,
Thank you so much for taking the time to write and post your review. Thank you taking my call as well. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
Had one tech doing the cable on the pole & run the cable under the house. Was very professional. Had another one later as there was a mixup that we had ask for a box where we could record shows that we watch frequently. Every issue we had was taken care of very quickly. Glad we returned to someone that care for the customers.
Good afternoon Margaret,
Thank you for taking the time to write and share your review. Sorry that you did experience some service issues there. I am happy to see that everything was resolved quickly for you though. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
Great job on the reliable service that I am and have received. I am happy that you provide acp as part of your service as it is helpful for people that may be without a job and that only work on their online courses in college for a degree.
Good morning Jennifer,
Thank you for sharing your experience with everyone and for taking the time to write your review. I too am proud that we participate with the Affordable Connectivity Program. I see it helping a lot of our customers. I'm also happy to read that your services are reliable as well. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: July 25, 2023
All issues with Mediacom have been resolved, and I look forward to having Mediacom’s service and support in the future.
Original Review: Dec. 1, 2022
Years of TV not coming in and lots of employees giving me excuses and no results!!!! The problem is an ongoing problem… many calls many appointments for no results! Costing me time and money and still paying Mediacom for nothing!
Good afternoon Kathy,
Thank you for taking my call and for taking the time to write and post your review. I am very sorry to read in regard to the issues you experienced. I am, however, very happy to hear that everything is fixed and is running great. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
I spoke with Paula. She understood my question about the billing increase. I still am not happy about the increase. She gave me a $5.01 customer loyalty decrease. I was happy about this and also directed me to a government website with discounts for seniors. I still have to determine if I qualify. The customer loyalty recount means that my billing increase was reduced by half. What really impressed me was Paula understood my question the first time. Heard me and worked with me to make a billing increase not hurt so much.
Good morning Therese,
Thank you for taking the time to share your experience with everyone and for taking the time to write and post your review. We are always hesitant to increase prices and I am sorry to see that it has affected you. I am glad to read that our representative attended to your concerns and provided potential options to help. I believe the program that you are referring to is called the Affordable Connectivity Program and it is a good option to apply for. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
We scheduled Mediacom for our new home and were very much looking forward to having the internet installed. The technician was very kind, but was unable to do anything as there was a cut line due to construction somewhere within our new neighborhood. Despite repeated attempts to reach out to Mediacom for an anticipated date when we would have internet access, we were told over and over that there was no way of knowing, and it could even be April of 2023 before we would have service. This was unacceptable. We canceled our service with Mediacom and went with another provider.
Good morning Chris,
Thanks for taking the time to write and post your review. I am glad I was able to speak with you as we do appreciate your feedback. I am sorry that we were unable to service your location at this time. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
I am just very thankful that in these times of struggle as they are that you haven't shut off my services and are working with me to keep mine on. Thank you, I really appreciate it. I also think the service you offer is the best also. There hasn't been very many times my internet has been down. And we stream everything. I don't pay for cable tv. I can't afford it.
Good morning Melinda,
Thank you so much for your review. I am happy to hear we have been able to satify your service needs. We strive to do so with all of our customers. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
The person that came to fix my problem was very helpful and knew what to do. He explained everything to me and what he is going to do. He fixed the problem the first time. Very happy with the company.
Good morning Joe,
Thank you so much for your review. I'm sorry about the service issues that you have experienced. However, it is great to hear that our technician was able to resolve these issues and kept you informed during the process. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
I was very happy with the help I received after calling Mediacom. The two people I spoke to were very helpful. Both were very professional. Having my bill at a lower monthly rate was an added benefit and both reps were very concerned about my issue and resolved it.
Good morning Barbara,
Thank you so much for taking the time to write and post your review. It is pleasing to hear that our representatives were able to assist you with your billing needs and concerns. I am glad everything was resolved for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
I chatted with a gal named Mary and she is a delight! A very awesome lady who helped me renew my contract with Mediacom for 2023. She researched and found the very best deal for just me! She is a KEEPER! Thanks! God Bless!
Good morning Pat,
Thanks so much for taking the time to write and post your review. I am thrilled our representative was able to aid you with your billing needs and concerns to your satifaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
First, I'd like to point out that when I call customer service, the people I talk to are always courteous and friendly, which I greatly appreciate. The issue I've been having is with service. For about 2 weeks, I had been having service interruptions. At first, I could make outgoing calls and the recipient could hear me, but they could not hear me when I would answer incoming calls. I called Mediacom to complain, and they sent a tech out to attempt to remedy the issue. The tech did an equipment upgrade and said we should be good. After the tech left, we still had the same issue of customers not being able to hear me when they call me, but I could hear them, and I could call them back and they could hear me.
Unfortunately, our service got worse, and no one could hear me, whether I was answering incoming calls, or making outgoing calls. I called Mediacom again, and was given a credit, but still had no working phone line. I was also told that it was BrightSpeed that was causing the issue. Things got even worse after that, as our phones completely stopped working for 7 hours on Tuesday, November 22nd. I couldn't make any calls, and couldn't receive any calls, either. I'm not quite sure how Mediacom expects a business to function with no phone lines, but that's what they expected of us for those 2 weeks we were having issues.
I really wish that phone lines were *NOT* digital, because the disruption in service we've experienced has potentially cost us thousands of dollars in lost sales. We'll never know how many customers decided to go to our competitors because they just couldn't get through to us on our phone lines. This experience has made me look into other service providers, as I cannot afford to pay $187 a month to lose customers due to bad service.
Good afternoon Jessica,
Thank you for taking the time to write and post your review. Sadly, we were unable to reach you regarding this issue. If you are still having problems, please call us at your earliest convenience. As always, If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
The technician was "Extremely" thorough and found several small problems with the cable from my house back thru the the cable coming into the house back thru the splitter on the pole and to the signal coming into the splitter from the next pole down.. They got it all repaired and I have a great signal now..
Good morning Michael,
Thank you for your review. I apologize for the service issues you had experienced prior to our technician coming out. I am so glad to hear he was adept in find a resolution to these issues. It is pleasing to hear that all services are now operating to your satisfaction. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
Tyler was the technician's name. Not only was he technically astute, but he also completely understood and provided exceptional customer service in a professional manner. He addressed all issues and even corrected issues from previous service calls. Everything is working properly.
Good morning Chris,
Thank you so much for taking the time to write and post your review. I am happy that our technician was able to provide resolutions for any service issues you had previously experienced. It is pleasing to hear that everything is working as it should. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
The installer was extremely friendly. After he left about two hours later we had an issue. It was after 5 pm. I had his number in my phone. He answered And came back and fixed the problem. I was very impressed.
Good morning Joel,
Thank you for taking the time to share your experience with everyone and for taking the time to write and post your review. I'm sorry to hear that there was an issue with the installation but also very happy to see that our technician went out of his way to fix the issue as soon as possible. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
Been cust for long time. On fixed income and bill too high. Couldn't lower bill. Will be looking for better deal from another carrier for services since you couldn't help me being on fixed income. You have to watch all of your bills. Don't like to get behind on anything.
Good afternoon Marie,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry that our prices have increased on you. I was glad to speak with you to review all possible options that may help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
After considering dead batteries in the remote and ruling out the possibility that squirrels had attacked the cable; I called Mediacom Customer Service and reached a young man who patiently directed my steps to recovery. It was simple and precise and prompt!
Good morning Mike,
Thank you for taking the time to share your experience with everyone and for writing your review. I'm sorry to read that you had a service issue. However, I am quite pleased to see that we were able to promptly take care of the issue. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
This time when I called in, the rep I spoke with was very helpful and even suggested a new way to lower my bill. I was pleasantly surprised since Mediacom customer service is hit or miss sometimes. The online chat also always has a really long wait so calling in is the only good option.
Good afternoon Yue,
Thank you for taking the time to write and post your review. Sorry about the web chat issue that occurred. There was a major outage that happened that day and, sadly, we couldn't keep up with the amount of chats coming in. I can promise it normally isn't like that. I am happy to read that our representative that you did contact did a wonderful job. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
I had been working out of town for about three weeks. I was notified from home that the Internet quit working. They were trying to hard start it, but it wouldn’t work so I called customer service. They couldn’t figure out what was wrong with it over the phone so they made me pay them a $50 fee to set up a technician appointment then after I paid the fee, the technician said that the bill needed to be paid. I spent almost an hour on the phone trying to figure out what was wrong with my Internet, and then paid a nonrefundable fee for something I didn’t need. They should have told me right away that my bill needed to be paid. I cannot believe that a company like Mediacom conducts their selves and this way I am very disappointed. 18 years of service from Mediacom and I get incompetence.
Good morning Shantyl,
Thanks so much for your review. I'm sorry to hear about the service and billing issues you experienced. I am happy I was able to speak with you today and confirm that we did get everything resolved for you without having to have a technician come out. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
I've been a customer of yours since August 2022, and the pay by phone service has never worked. I put in the last 4 of my SS# (as the system asks) and it "doesn't hear" me. Weird, because after that I have to put in my whole acct # and talk to a person to pay my bill (who are always super helpful, by the way) you should either fix the pay by phone system or discontinue it. If it doesn't work, it's not an option anyway.
Good morning Monica,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your issues with our pay by phone service. I am glad I was able to speak with you today and hear that this was resolved with the help of one of our representatives. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
We contacted the customer service representative and he answered our questions about adding a security system for us. He was very friendly and knowledgeable. So far the streaming has been very good and we are happy having Mediacom as our internet provider.
Good morning Peggy,
Thank you so much for taking the time to write and post your review. I am happy to hear you have been satisfied with your services thus far. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Nov. 23, 2022
I had Mediacom on my lake house up in Indiana. So, when I came here to Florida and I found out they were here, because they had such good customer service up north, I said, "I'm using them." It's been great. We've been through two hurricanes and still have everything, so we're good. The internet worked very well for us.
Good morning John,
Thank you for taking the time to share your experience with everyone and for taking the time to write and post your review. I'm so happy to hear about your experience with us and that it's been great. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 14, 2022
Their customer service has been awesome. They have the fastest internet around. My kids use it for doing online stuff and their phones. I get on my laptop to pay bills and I also have movies I have recorded on my DVR.
Good morning Tammy,
Thank you for taking the time to write and post your review. We appreciate that you have shared your experience with everyone. I'm happy to hear that you have been happy with the services provided. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 13, 2022
They've gotten a lot better over the last couple of years. It used to be that you just could call in but could never get anything done. We have outages once a month. But the internet connection is good.
Good afternoon Ben,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We periodically do have planned maintenance outages in order to prevent extended outages from occuring for our customers. We apologize for this momentary interuption of service as we upgrade our infrastructure. We do appreciate your business as well as your feedback. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554.
Warmest regards,
Suzzane
Reviewed Nov. 12, 2022
I bought a new Smart TV and I just moved in a year and a half ago, and then I got Mediacom hooked up shortly thereafter. It went well. I had a very wonderful guy who hooked it up.
Good morning Patrick,
Thank you for taking the time to share your experience with everyone and for taking the time to write your review. I'm happy to read that everything went smoothly and that our technician was a wonderful guy. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 11, 2022
All of them were nice and easy to work with. I tried to get the $30 off because I signed up for a government program thing. There was one situation where I called and tried to get it added to my account but the person sent me to four different places. The person I talked to wouldn't take care of it because they said that wasn't their department. But I've never heard that whenever I talked to somebody. I was just a little confused there. But our service has been really good.
Good morning Samantha,
Thank you for taking the time to write and post your review. I'm sorry to read that there were issues when trying to get the ACP discount applied. I am happy to see that it is now on there for you. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 10, 2022
I like the service of Mediacom and I've been with them since October the 1st. Everything was great when the technician came out to get everything set up. I love the internet connection. It's good. It had dropped when I first got it, but since then, they haven’t had any problems.
Good afternoon Infinitra,
Thank you for taking the time to write and post your review. I'm happy to hear that since the one drop, the services have been great. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 9, 2022
I have phone service, internet service, and television service with Mediacom. The installation went okay. Once in a while, I have a problem. We've got five boxes and some I don't have any trouble with but there was one showing it was low network. But they shipped me a new box and that straightened that one out. They responded when I called them.
Good evening JB,
Thank you for taking my call on Wednesday and for taking the time to write and post your review. I'm sorry to read in regards to the issues you had. I'm happy to confirm with you that everything has been resolved. I was also happy to help get you onto a new promotion. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 8, 2022
We moved our service from where we were living to here and the Mediacom rep was more than helpful. Their internet service has been pretty steady.
Good morning Nathan,
Thank you for taking the time to write and post your review. I'm happy to see that you found our representative to be helpful and that our services are steady. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2022
Their internet service was excellent. Their reps were also great. Whenever I'd have to call them about anything, they were very fast to respond. One time, my line got cut and they were out there immediately. They had to dig up the line, dig up the lawn and put new lines down. They had it done very quickly.
Good morning Mary Jane,
Thank you so much for taking the time to write and post your review. I am so glad to hear we have been able to provide you excellent service. We do strive daily to keep our customers happy. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Nov. 1, 2022
Mediacom explained that my modem was receiving a strong internet signal, but they weren't seeing my router. We narrowed down the possible problems and the customer support representative walked me through each one and stayed on the phone! working devices while we were waiting for rebooting. Problem wasn't resolved on the phone, but it was clear I had an issue with my router, not Mediacom's service. After I did a factory reset of my router, everything was fast and reliable. Thank you, Mediacom for going above and beyond and making my experience personal with that human ingredient other companies don't employ. Keep up the great work!
Good morning Robert,
Thank you so much for your review. It is great to hear that our representative was able to narrow down your service issues and aid in solving them. As always, if you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Nov. 1, 2022
Fast quick service and the person installing did a great job! Very customer service oriented and had me up and running before he left!! Have had great response from team through some questions I had regarding bill also. I would recommend this service to others and so far it has exceeded expectations.
Good morning Deb,
Thanks so much for your review. I am pleased to hear that our technicians and representatives were able to assist you successfully with both your service and billing needs. I am glad we have exceeded your expectations as well. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Nov. 1, 2022
I called to find out how to get my PIN number, so I may look at account on app. I am new to Mediacom and signed up for paperless. I called almost 2 weeks ago and was told I would receive paper statement within the next 5 days. I have yet to receive. Which I should of a week ago tomorrow. If you can help this would be great.
Good morning Sharon,
Thank you for taking my call today and for taking the time to write and post your review. I'm happy to hear that this issue is resolved. I do apologize that you didn't receive your first statement. That shouldn't have happened and we will look into that. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 28, 2022
We got internet and cable through Mediacom. The service is good. Our kids use the internet for schoolwork. I'd tell others that it'll be a great idea to get Mediacom.
Good morning Tony,
Thank you so much for taking the time to write and post your review. I am happy to hear you are satified with our services and that it is meeting the needs of your family. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 27, 2022
The signup was easy and to the point. Then, the tech came out and hooked up my internet services. My price went up after a year, though, but other than that, the quality is still going up.
Good morning Tiniqua,
Thank you for taking the time to share your experience with everyone and for taking the time to write and post your review. I'm sorry to hear that your price has increased. Please feel free to contact us to see if we have any new promotions available. We will continue to do our best to improve our services. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 26, 2022
The service is pretty strong, considering we're in a small town, and their reps have done pretty well. It's overall a good service.
Good morning Shane,
Thanks so much for your review. We aim to deliver the best service possible no matter the size of the town you are in. I am glad to hear our representatives have been able to assist you successfully and that our services are meeting your needs. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 25, 2022
Their customer support is awesome and they were very nice. Mediacom has really good service and we've had no problems whatsoever. That’s why I continued to go with them.
Good morning Heather,
Thank you so much for taking the time to write and post your review. It is pleasing to hear that our customer support and services have been satisfactory for you. We strive daily to provide the best possible quality of service for our customers. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 23, 2022
I use Mediacom for our RV in an RV park. I've had it since April and the service is great. There was one time on a Friday night when it wasn't that good, though. Also, their reps were good. The guy that came out and installed it was really nice. And when I told someone Sunday to shut the service down because our season's over, they were very nice and told me they can send me out a box. There was no office close by, so they sent me out a box to return them home.
Good morning Robert,
Thanks so much for your review. I am glad to hear you have used our service to meet your needs and that our representatives were also able to get you what you need in a timely manner. I apologize for any issues you may have encountered throughout this time though. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 22, 2022
Mediacom gave us a bad box and it wasn't working the first two weeks we got it. We had to get somebody to come out. Other than that, everything has been working great.
Good morning Keyunta,
Thank you so much for your review. I'm sorry to hear about the service issues that you experienced. I am happy to hear that otherwise, everything else has been optimal for you. We do strive to provide the best possible quality of service to our customers. As always, if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regads,
Suzzane
Reviewed Oct. 21, 2022
If anyone asks, I'd tell them Mediacom is a good place to go. I like the service and the internet service quality is good.
Good morning Leeann,
Thank you for your review. I am happy that you are satisfied with our services. We are always aiming to deliver the best service possible for our customers. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 20, 2022
Once in a while, there are drops in the service but it's pretty good overall. I'm happy with their service and the upgrades are fine. But the rates keep going up and eventually, I'm gonna have to drop it because I can't afford to pay out that much.
Good morning Angela,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you. I do apologize we do not have any lower billing options for you at this time though. As always, please feel free to check back with us anytime. We do strive to provide the best possible quality of service and billing options for our customers. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 19, 2022
The service of Mediacom has been good, so far. Their reps have always been courteous and helpful. However, their price is too high. I intended to call to get it switched over to another name so I can get it cheaper. Because it keeps going up.
Good afternoon Charles,
Thank you so much for taking the time to write and post your review. I am pleased that our representatives have been able to assist you with any issues you may have experienced. I do apologize for any billing issues though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 18, 2022
They always have a strong connection and it's greatly appreciated.
Good morning Micayla,
Thanks for your review. I am pleased to hear our services have provided the connection you require to meet your everyday needs. We are constantly improving are services daily to keep our customers happy. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 14, 2022
I want to have my desktop and when I try to get it it gives me a code of error 651. I would like you to help with this error please. I don't like to use my laptop so if you can help me with this please.
Good afternoon Patricia,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If there is a better number, time of day, or if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 10, 2022
I would just like to say that, since I signed up a few years ago, my experiences with Mediacom Customer Service have been very pleasant. They're quick, courteous and helpful with any issues that I might have. I have and continue to recommend Mediacom to others. Thanks for all your hard work and topnotch service! R
Good afternoon Miranda,
Thank you for taking the time to write your review and for sharing your experience with everyone. We are happy to read about your experience with us. We will continue to do our best to improve upon our current level of service. If you do have any questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 10, 2022
I had a long conversation with their sales team and they were helpful. We got Wi-Fi and the installation was very quick and easy. The service has been pretty good, for the most part. We would have outages on a sunny day for no reason but other than that, it's been okay.
Reviewed Oct. 9, 2022
We've been with Mediacom for a long time. It’s been fine. We use them for phone, the internet, and TV. Last night, on Channel 9, the voice wasn't clear again. Someone had come a month or two ago and fixed my phone, which was great. Then he was going to have somebody come and fix something out in the alley. It was fine for a while. Then all of a sudden, last night, when they had the city council meeting, that voice wasn't loud again.
Good morning Irma,
Thank you for taking the time out of your day to write and post your review. I'm happy to see that you have had our services for many years. If you are still experiencing issues with the audio, please call us on 800-332-0245 and we would be happy to help figure out what is going on. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 8, 2022
The most recent communication with Mediacom and the subsequent targeted advertising is improving. A streaming package service in an Ala carte format and a transition to a complete online presence eliminating the cable box is the next step in the evolution process.
Reviewed Oct. 8, 2022
Mediacom's internet support was very good. The service was always reliable.
Good morning Jimmy,
Thank you for taking the time out of your day to share your experience with everyone. I'm very pleased to hear that you have had good technical support and have had reliable service. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 7, 2022
I have internet service with Mediacom Cable. It's quick and reliable.
Good morning Allen,
Thank you for taking the time to write and share your experience with everyone. We are happy to hear that your experience with our internet service has been both quick and reliable for you. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 6, 2022
Everything’s been fine with Mediacom. The internet doesn’t buffer. It's good.
Good morning Phyllis,
Thank you for taking the time to share your experience with everyone. I'm quite pleased to read that your services have been fine and that you don't experience any buffering. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 5, 2022
The Marquee Network is out right now. It says no connection. Also when watching shows will lose picture and go all wiggly. This has been going on for a couple weeks. This is the last Cubs game and I would like to see it.
Good morning Barbara,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If there is a better number, time of day, or if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 5, 2022
I've been with Mediacom for a while and I have internet. I miss my cable, but it is too high. I lost my husband to bone marrow cancer and kidney failure, so I had to let my cable go because it was almost 200 a month. I like Mediacom. I don't have an issue with them. I call them all the time like when I'm gonna be late. They're very understanding.
Good morning Aisha,
Thank you for taking the time to write and post your review. I'm very sorry to hear about your loss. I am glad to hear that we have been able to work with you on everything. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2022
The payment was made before an agreement was made with the credit department, I was going to buy much needed food.. Was told by my bank I had to call you guys, but when I called and explained the situation, was told that you guys couldn't help, even though I made an arrangement to get caught up on the 12 of Oct. For the entire past due balance. I just think this was not the best way to handle this situation. Thank you, William **, I am authorized on this account.
Good morning William,
Thank you for taking my call and for taking the time to write and post your review. I'm sorry to read in regards to what had happened and for the situation it put you in. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2022
I'm disappointed with y'all internet service. It's been up and down for 2 years. I've been with y'all. Technicians come out. Still the same issue. If I had a choice I would go elsewhere. I'm trying to be nice but I'm really fed up with y'all.
Good afternoon Darren,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you since our previous technician came out. I do apologize for the issues you had though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 4, 2022
For the past month of service hardly ever had wifi internet at all. Serviceman came to our place and right after he left, same issue. I called many times, plus unplugged and rebooted to no avail. Was overcharged for services we never got, We took equipment back two days into the new month. Still got charged for time we never had used. Two days never even had TV. No credit for that either. Glad to be done with Mediacom Extreme as never had good working the past couple months. Frustrating, as I needed to get and print my medical info from my cancer surgery. Had to go to family member's house to do so.
Good afternoon Don and Marvene,
Thank you for taking the time to write and post your review. I'm sorry to hear that you had service issues and that the technician wasn't able to solve them on their first attempt. We do understand the importance of reliable service and I do apologize that this happened. I'm sorry to see that you have cancelled services. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2022
I wish that I had the names of the two who assisted me in repairing the shutdown of my system... they both were so very helpful... the first was a person whose name I did not write down and the second was part of a system with lady's voice which walked me thru the entire process and had me unscrew one of the bolts on the back of my stand that hosts all of the lights when system is working.... this was an awesome experience for me as we were up and running within 30 minutes.... thanks so much for this service. Sonya ** from Fairhope, Alabama. I wrote a long paragraph and it disappeared... hope you can pull it up. Sonya **
Good afternoon Sonya,
Thank you for taking my calls and for taking the time to write and post your review. I'm glad to read about your experience with the first representative that you spoke with. I'm also happy to hear that everything has been resolved. As always,if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2022
My internet service has be accidentally cut off. The service technician explained what happened, corrected it, and stayed to make sure my internet was back up and working. I could not be happier with the way Mediacom handled this situation. Keep up the good work.
Good morning Barbara,
Thank you for taking the time to write and post your review. We are sorry to hear that your line was disconnected by mistake, but very happy to see that it was resolved in a timely matter. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2022
I have internet with Mediacom. The service is good, except they kept saying that we're gonna get faster but it seems like it's slower. But that’s the only thing. Otherwise, I have no problems with them. Their reps were very friendly and helpful. I also got my telephone with them, too. My telephone service is wonderful.
Reviewed Oct. 3, 2022
The installation was scheduled well in advance at a time convenient to us. The tech arrived on time and did an excellent job. He explained everything we needed to know how to operate our system. We were well pleased with both the on-site tech and the office staff handling the arrangements.
Good morning Kenneth,
Thank you so much for taking the time to write and post your review. I am so happy to hear that we were able to provide you with timely and sufficient service that met your needs. We are constantly striving to provide the very best service possible for our customers. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Updated review: Dec. 14, 2022
I am happy right now. Everything is working pretty good. The tech support was awesome.
Original Review: Oct. 3, 2022
We deal with slow and internet going out and coming back. Very irritating when it goes off and you miss part of the show. I pay extra for higher speed and expect it work properly. I would just like to get what I am paying to receive.
Good morning Judy,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. I am happy I was able to speak with you today and confirm they have been resolved. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 3, 2022
$71 raise, especially at this time, with inflation, was unfair and disappointing since we are loyal customers for almost 30 years, my husband is a veteran, we are 91 years of age. Applied for the reduction, never heard from them, totally ignored. We are getting basic cable.. Just wish there was some consideration or another plan.
Good afternoon Frank,
Thank you for taking the time to write and post your review. I'm sorry for what happened with your monthly rate. We have attempted to contact you by phone, email, and through Consumer Affairs, but were unsuccessful in reaching you for help. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
The only channel I watch all the time is not coming in - it is not useable - Foxnews Channel 756. I have been calling about this for a week. If you do not fix this I will switch to AT&T or some other carrier.
Good morning Robert,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the service issues that you have experienced. I am glad I was able to speak with you today and confirm everything is now working well. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 3, 2022
Ordering process was efficient and easy. Installation was quick and the installer was excellent. Quality of internet is good. I was supposed to get 100 mbps down and the first speed test came back at 130 mbps. That speed has remained fairly consistent. My only complaint was a billing error that took numerous calls to get straightened out. (But I did.)
Good morning Dale,
Thank you for taking the time to write and share your experience with everyone. I'm sorry to hear about the billing issue you experienced. I do see that it was resolved. I am very happy to see that you are getting great speeds for the service level that you are subscribed to. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
I had contacted a service representative in July and my account was to be adjusted to $174.23 which it was in August. I understood that it would be this amount for one year. In September it is $203.95 I don't understand why the amount has gone up.
Good afternoon Sharon,
Thank you for taking the time to write and post your review. I'm happy to say that it appears that your rate didn't increase. Sorry for any confusion about this. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
I was having issues connecting to the internet with my phone and TV. My first call was terrible and no help as they said my router was fine and to call my cell phone carrier. The second call was great and they said I had a weak signal and to get a new router from local office and they would help set it up. My customer service rep was very helpful. I cancelled the service call and hooked it up myself with his help.
Updated review: Dec. 12, 2022
Everything was totally resolved. I was extremely happy with their service.
Original Review: Oct. 3, 2022
I have had 3 box replacements in 3 months & now I can’t get service on one tv. The service is horrible. You have to wait weeks for technician & they have no idea what they are doing. In addition each month your bill increases! Who knows why! Everyone in this area hates Mediacom!
Good afternoon Carolyn,
Thank you for taking my call today and for taking the time to write and post your review. I'm so sorry to see the experience you have had with our equipment and services. I was quite happy to hear that we had got everything resolved for you and that it's running great now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
I have been completely satisfied with the set up experience and the uninterrupted service. Internet service is important to my home security and work communication. I gave 5 out of 5 stars for this service. Keep up the GREAT WORK.
Good afternoon David,
Thank you for taking the time to write your review and for sharing your experience with everyone. I'm very happy to see that your experience with us has been great. We will continue to do our best to improve our services. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Dec. 12, 2022
Thank you Mediacom for responding so quickly!
Original Review: Oct. 3, 2022
We were told cable would be buried by Sept. 23, then the 29th, and when I called yet again, there was no install date. The flags have been here 3 weeks and we need to mow our lawn! Very disappointed!
Good morning Karen,
Thank you so much for your review. I am sorry to hear about the length of time it had taken to have your cable line buried as these jobs typically are completed within thirty days per the area and time of the year. I am glad I was able to speak with you today and confirm your line was buried. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 3, 2022
I have been asking you guys to bury some cables in my yard for over a year now, and you STILL have not done it. I have been on the phone for hours with support members who do not care. At first it was just one cable laying in my yard, but this year a second cable was laid in my yard for the new neighbors. Now there is two cables laying in my yard. Now I have to mess around with two long cables in my yard. Having to go around them and move them to do yard work. You are lucky I have not ran them over with my lawn mower.
Good morning Benjamin,
Thank you so much for taking the time to write and post your review. I am glad I was able to speak with you today and confirm we have had your cables taken care of. I do apologize for the length of time this took for your location though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 3, 2022
I recently had 3 Remotes replaced and you charged me $54.00. The Tech was Great but didn't know there was a charge. I lost reception on my TV this morning even though my Sisters TV and the Living room were fine. I put in an on-line phone call request and the phone rang 3 times with your phone # then disconnected. After the $54.00 charge my Bill went up $10 bucks. Then again this month. Not Happy.. I'm not Rich. I used to have Comcast in Florida and didn't think it could get any worse than that. Wrong!!
Good afternoon Michael,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry about the issues you had with the remotes and for getting charged for the technician. I'm happy that I was able to waive the fee and am happy to hear that the remote issue is now fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
Received a new modem on 8/10/22. Since have had multiple days when outages have occurred. Called and was told no outages in the area, and scheduled a service call. Next day received a test saying local outage was resolved. I cancelled the service call and still continue to have days when the internet is off and on.
Good evening Gretchen,
Thank you for taking the time to write and post your review. I'm sorry to hear about the service issues that you have experienced. I'm also sorry to see that you have cancelled your services. We do understand the importance of reliable services and I do apologize for the issues you had. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
Although I hate all automated phone calls when you initially call a business, this time I was able to get to a very helpful person. I don't remember his name but I hope you can find out & give him a raise. While he was trying to find a way to help with our high monthly bill, we talked about tons of things we had in common. It was fun! He then was able to discover that I am retired and on social security; which allows a senior citizen discount. Too bad it wouldn't lower it by a lot, but it was enough to help. If you find out who I talked to, please thank him again for helping me. Thank you!!
Good afternoon Cheryl,
Thank you for taking the time to write your review and for sharing your experience with everyone. I'm very happy to hear that your experience while talking with one of our reps was great. I absolutely will pass this along to their supervisor. I'm glad to hear that we were able to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Oct. 3, 2022
So for two days I missed internet, and coverage of Queen Elizabeth passing. I was not a happy camper. I received credit for the two days but would have rather had the cable. The tech who came out and got it all straightened out was great but it should have never happened.
Good afternoon Pat,
Thank you for taking my call and for taking the time to write and post your review. I'm so sorry to hear that this happened. I'm glad that we got it resolved, but sorry for what you missed. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Oct. 3, 2022
I have tried too many times to log into my account but have quit trying. Can not do it. Seems like there are different log ins for Mediacom, email, and Mediacom id log in. I guess I just don't get how it is supposed to be done.
Good evening Robert,
Thank you for taking my call today and for taking the time to write and post your review. Sorry about the login issue. I'm happy to hear that a representative was able to help with getting your login fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
My credit card was to expire that had my autopay attached to it. I went to the local office around 11 AM. I was the only customer there. I told the lady I had to update my account info. She did not look up my account even though that info was given to her. She said I would have to pay this month and next month to get it set up. I said I had it already set up, she just needed to change the credit card number. I told her I had already paid this month's bill through auto pay. She just repeated that they would bill for this month and next. I asked if she would look at our account, and see that it was paid. She repeated that they would bill for this month and next. When I questioned it, she said, "It's not my rule." She was less than helpful, in fact rude. I left and told her she had the personality where she should be working in the back, not with customers.
I called the Mediacom telephone line and spoke to a very helpful lady that said, yes we did pay for this month, and the amount taken out will be for Oct and November. She apologized for the other person's rudeness. I have had customer service issues at this local office before and guess I still need to just contact your company by phone or online.
Good afternoon Joanne,
Thank you so much for your review. I apologize for the billing issues and circumstances you encountered while trying to update your automatic payment details with us. We are constantly striving to improve our customer service whether that be over the phone, online, or in-person. I am glad I was able to speak with you today and confirm we had this matter taken care of and that your billing is up to date. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Updated review: Nov. 4, 2022
An experienced technician came out and completed the project. All he had to do was hook up another wire. He then picked up temporary cable and said I didn't need it anymore. Everything is working well.
Original Review: Oct. 3, 2022
I have tried for 6 months to get the temporary cable lying on the ground from main "post" to my post. It would seem easy enough to bury cable the 100 feet with the proper cable to make sure all the neighborhood had their internet secured.
Good evening Robert,
Thank you for taking my call this evening and for taking the time to write and post your review. I'm sorry to hear in regards to how long this line has been out in your yard for. I am, however, happy to see that the line was removed and taken care of. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
I went to the Tiger Point office to turn in my equipment. Staff there was very understanding and nice. They reviewed my account and said I would actually receive a balance payment to me. I would consider another agreement with Mediacom... The company has done very well by us, just the price increase was way beyond what we could pay. So possibly in the future we can do business again bc all around they have been the best cable provider we've ever had.
Good evening Nicholas,
Thank you for taking the time to share your experience with everyone and for taking the time to write and post your review. I'm sorry to see that we were unable to come up with a better price for you. We are sad to see you go, but we do understand. We hope that, in the future, we can once again be your service provider. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
The telephone representatives are very professional and helpful. And the service is great. I like both the television service and the Internet connection speed. I just wish that the data were unlimited. Most good companies do not limit the amount of data that can be used in any given month.
Good morning Jason,
Thanks for taking the time to write and post your review. I am happy to hear you are satisfied with our television and internet services that you are subscribed to. If you wish to go over any of our internet packages that would suit you better, have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Updated review: Dec. 14, 2022
It took longer than I thought it should be. Everything is resolved and working perfectly. The supervisor, Paul is the one that got everything fixed and he was very attentive and I really appreciate that.
Original Review: Oct. 3, 2022
Beginning at the end of August, I have yet to have my services all working at the same time. I have been with Mediacom since late 2019 and there was never an issue until then. Initially my Tivo quit working in my bedroom, I have had a series of technicians working for hours and each time they finished most of the issues were resolved. I have reprogramed 2 "new" boxes and been told that I just can't have my bedroom connected. I can't understand that, since it worked perfectly for almost 3 years. I was without wifi for 10 days. The technicians were all very helpful but the issues remain.
Good morning Janet,
Thank you so much for taking the time to write and post your review. I am glad I was able to speak with you today and confirm our services have been working well for you since our previous technician came out. I do apologize for the issues you experienced though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 3, 2022
My WIFi is constantly cycling off and back on. I was told this is due to, too many customers on it in my sector of Americus GA. And now my On Demand is not working. This is outrageous given what I pay.
Good afternoon, Ansley,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. Im so glad that the services are working, and I had the pleasure of speaking with you this afternoon. We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Oct. 3, 2022
We have had good service up until now....They are trying to extort $150.00 from me for equipment that we returned over a year ago and they are saying we didn't return. We moved and no longer needed TV service, they sent a box to return the equipment and we did so.
Good afternoon Jeff,
Thank you for taking the time to write and post your review. I'm sorry that our records don't reflect the modem as returned. Sadly, since this was over a year ago, all of the tracking information is no longer available. We did do an internal investigation, but sadly it was not found in our warehouse. If you are able to provide proof of returning the equipment, we will gladly do our best to correct this. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Oct. 3, 2022
Updated on 10/11/2022: I had a pricing problem and they called and handled it very good. Everything taken care of. Great job. I would recommend them to anyone one. Thank you for your help and cooperation. Will still be doing business with them.
Original Review: I was checking on bill. Was suppose to be lowered by lady a month ago but want I was checking the lady I talked to the last time was rude and didn't want to discuss or help me in any way so I told her I will be searching for another tv and internet provider. She then asked if there was anything else she could help me with since she wouldn't work with me to get cable lowered in any way. I told her no and hung up.
Good morning Lynnard,
Thank you so much for your review. I'm sorry to hear about the billing problems that you have experienced. I am glad I was able to speak with you today and confirm that we have been able to reduce your billing that will fit your needs. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 3, 2022
It took 2 Technician visits to get the new 1GB connection to operate at more than 40% capacity. First Technician claimed it was my hardware or setup that was the issue. I found and installed software to test the hardware and network to verify it was working to full gigabit capacity. Then called back and requested another different Technician come work on the installation. He spent several hours plus replacing the modem to get gigabit performance.
I feel 4 stars is generous considering the amount of time I had to spend getting this to work, plus having to call back and explain that my system proved to operate at gigabit speed and request a second visit.. Really gripes me when the excuse for not working to specified speed is claimed to be my network or hardware when I know it's up to spec. I feel that is a cop out phony excuse and have no confidence in first Technician's abilities. Second Technician was much more thorough and diligent, I commend him for his efforts. I have spent many years working in Information Systems at a hospital, supported 700+ workstations with network connections. I know when someone is feeding me a line regarding network & workstation issues.
Good morning Mark,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. I am glad I was able to speak with you today and confirm our services have been working well for you since our last technician came out. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Original Review: Oct. 3, 2022
I have never been so upset about a service call from any company. The tech pulled out cable from areas that didn't need touched, put in the wrong package and left my house a wreck and told me he knew more about my acct than me, etc.
Good afternoon Debbie,
Thank you for taking my call today and for taking the time to write and post your review. I am very sorry to read in regards to the issue that you had. I am quite happy to hear that everything is now resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
My experiences with MediaCom connection personnel have been stellar!!! Issue: Burying the MediaCom cord from my and my neighbor's connections - (that RUNS across my driveway & lawn!)!! Promised 2 weeks - it's been 3 months!! Remove the MediaCom box in front of my door.
Good morning Barbara,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. If there is a better number to reach you at, or if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We would like to aid in getting this resolved as soon as possible. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 3, 2022
I work from home and the blackouts and outages each week are not good for me. It puts me behind, and could cost me my job if it continues or make it so I have to drive in everyday and with high gas prices that will impact my lifestyle and what I can afford.
Reviewed Oct. 3, 2022
I have had an on and off internet for over twenty years. The locals guys have attempted to rectify the problem more times than I can count. Nothing has been accomplished. Yet they do try hard and have tried everything they know. Apparently they simply don’t know enough.
Good morning John,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Sept. 30, 2022
We've been living in this area for a while and we went with the internet that Mediacom provides. It’s what we’ve got here and we don’t get good reception. So, it comes and goes. But in the right area, it works great. Their cable modem is a lot more stable than the telephone or U-verse. The customer service wouldn’t worry about your problem or your issue but they've gotten a lot better.
Good afternoon Michael,
Thank you for taking the time to write and post your review. I'm glad to hear that your experience with our customer service has improved. I'm sorry to hear about the past experience though. We will continue to do our best to improve. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 27, 2022
They came in and put in the modem for the internet. Everything was good but I didn't like how they were moving slow. Somebody hit a light pole and they had to cut it off while I was watching my movie. People pay their bill, and they shouldn’t have to go through that.
Good morning Percy,
Thank you for taking the time to write your review and for sharing your experience with everyone. I do apologize that we had to take down the services in your neighborhood. I'm sorry for any inconvenience that this may have caused. We don't take down services unless it's absolutely necessary to make repairs. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 26, 2022
I had Mediacom install a line in my upstairs recently. The guy knew what he was doing. He had everything done in less than an hour. But last year, I had quite a bit of problems with my upload speed. It was 10 megabytes per second when they were supposed to be almost 80. Mediacom had to send six guys out to keep investigating and figuring out what was wrong over a course of a month. That was the worst that I’ve ever had.
Good morning Shawn,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you. I do apologize for the previous issues you had experienced though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Sept. 25, 2022
Mediacom is good and always there. The last time they helped me, we got everything figured out for my bill and it's made easier for me. We figured out how to deduct it and get a cheaper internet service than the one I was paying for.
Good morning Loretta,
Thank you for taking the time to write your review and for sharing your experience with everyone. I'm quite happy to see that we were able to come up with a promotion that helped reduce your monthly rate. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 24, 2022
Lately, I was having too many problems with the service. I've had the techs come out way too many times. They recently came out and fixed the issue after over the 10th time. The techs that came out previously didn't find out what was going on.
Good morning Phaderia,
Thank you so much for taking the time to write and post your review. I'm sorry to hear about the service issues that you have experienced. I am happy I was able to speak with you today and confirm our services have been working well for you since our previous technician came out. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Sept. 23, 2022
We’ve been hanging in there with Mediacom. Some of the issues we have have not been their fault. You have weather that throws some issues in the service.
Good morning Thomas,
Thank you for taking the time to write and post your review. I am sorry to hear about the weather affecting your services. We strive daily to keep our customers and business owners satisifed. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Sept. 22, 2022
Mediacom's internet service has been dependable. It's fast loading when I turn the computer on. I go to my pages, and it doesn't take long for them to load. I've had the service for seven years now, and I continue to subscribe to it. It's a good product and a good company all around. Everyone has been friendly, courteous and knowledgeable.
Good morning Pat,
Thank you for taking the time to write your review and for sharing your experience with everyone. We are happy to see that your experience with us over the course of seven years was a good one. We will continue to strive to provide the best service possible. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 21, 2022
The services are great, and no matter what I call Mediacom for, they're there to help me. My experience has been very good.
Good morning Mercedes,
Thank you for taking the time to write and post your review. I'm very happy to see that your services are great and that your experience with our support has been good as well. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 7, 2022
Used Mediacom in 2013 for a few months, unplugged box and returned for refund. They went away and came back as Xtreme, even worse in 2020. Lied to me about the program and what I would get and programs I would (never) get. Took 2 months (have all dates documented) to get service hooked up and still never worked. Installer used splitters to connect cables, left wires hanging in utility box and walked out during hookup?? Customer service didn't care, said they would send someone out in 2 weeks!!
I'm a disabled senior on a fixed income, my 19.99 special went up on first bill, forced to pay for maintenance fee or they would charge 75.00 every time they came out to fix a service that never worked. I was looking at a round white circle or snow on my TV for 24 hrs, I had to drive down the street to use internet on my phone. They ended up blocking my phone number, texts and email access, while I was making payments, charging me for the equipment before they even asked me to return it. I ended up with over a 700 bill and sent to collections.
I have texts, pictures, copies of bills and recordings to back all this up. DO NOT USE MEDIACOM/Xtreme under any name. Disgusting company, does not care about its customers. I couldn't return their equipment in 2020 and parts of 21 due to Covid closing mailing facilities. Plus between surgeries and hospitalization I have been unable to carry equipment box or drive. I want this box out of my house. Only reason I'm writing now is because they are advertising on TV again. Do not be fooled by 19.99. Use Dish, Frontier or Verizon. Direct TV is part of Mediacom and liars also!! That story is too long to tell here. Thank you.
Hello Theresa,
Thank you for taking the time to write and post your review. I'm sorry to hear that things turned out the way that it did for you. I do see that your account was disconnected about 2 years ago. Please call us at 800-332-0245 as we would love to figure out a way for you to get the equipment back to us that would work for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 7, 2022
The internet service is really good, and I have never had a negative experience with it. My issue comes with the way that billing works. I always believe I'm caught up, but then I get a letter in the mail, and the next day, my internet gets shut off until I pay the bill. It's supposed to be set up on auto withdrawal and there's always plenty of money in my account. I'm working from home today, and it went out overnight. So, I just popped on my hotspot rather than trying to get on the phone with these folks to figure it out because not super helpful.
Good morning Steven,
Thank you for taking my call this morning and for taking the time to write and post your review. I'm sorry to hear about the issues that you had with initially starting on autopay. Our system does delay 1-2 billing cycles before it starts. I'm sorry for any issues that this may have caused you. I am happy to hear that your internet service from us is good. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 6, 2022
We utilize the internet service and for the most part, it's fine. It's easy to contact customer support as well. Since we have the business service, there's no wait and all of our issues are addressed very quickly.
Good afternoon Michelle,
Thank you for taking the time to write and post your review. It sounds like everything has been running smoothly for you. Thanks for sharing your experience with everyone. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 3, 2022
I've had a very good experience with Mediacom. I love their internet service. I will recommend it to anybody over the others out there, because with a couple of them, if it rains, you get nothing. I don't have any issue with Mediacom. Also, they have some patient people there. Some of the times, I'll be asking, “Well, why is my bill this? Why is my bill that?” and they will calmly tell me, “Hey, the reason why it's so high is because that’s two months bills." In fact, I just went through that today.
Good morning Regina,
Thanks for taking the time for your review. I am happy to hear you are satisified with our services as well as our customer service. We are happy to help anytime. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Sept. 2, 2022
I've been with Mediacom for over 25 years and we have their Internet and cable. The internet is good but the cable seems way overpriced. Historically, my experience with their customer service was not that great. But last year, Mediacom seems to do a much better job on technical support.
Good morning David,
Thank you for taking the time to write and post your review. I'm sorry in regards to pricing and also in regards to your customer service experience. We are actively working on improving this every day. Thank you for sharing your experience. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 2, 2022
The installation of our Mediacom went fine. The guy came in and plugged it in. I probably could have done it. But it's always nice to have someone else do it in case there's a problem.
Good morning Thomas,
Thanks for your review. I am happy to hear the installation went well for you. Please feel free to reach out if any problems arise. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Sept. 1, 2022
They're spectacular about their service. It's kind of high but it's okay. The customer service has been good.
Good afternoon Albert,
Thank you so much for your review. I'm sorry to hear about the billing problems that you have been experiencing. We have not been able to reach you in order to get this resolved. If there a better number, or if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Sept. 1, 2022
Mediacom has been my service carrier since 1999. They're a great company. They're expensive, but I'm happy with the services that I receive.
Good morning Stacy,
Thank you so much for your review. I am glad to hear you have a been a customer with Mediacom for quite some time and that you are happy with the service you have. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 31, 2022
I like their service. What they told me they would do, they did. One time I called and needed a technician to come out. The guy came the next day.
Good morning Edward,
Thank you for you review. I am pleased to hear we could assist you in a timely manner. We do our best to meet our customer's needs. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 30, 2022
I've been with Mediacom for years. Their service has been good. We had a lightning storm that put it out for a few days. I called them and within an hour someone was out here, which really surprised me. But right now, I need them to come back because it keeps cutting out.
Good morning Sharon,
Thanks for your review. I am glad to hear we have been able to fix previous issues. I do apologize for the current issues you are having though and we look forward to getting those resolved. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 29, 2022
I have the cable and the internet with Mediacom. We're going in and out a lot, but I just put up with it.
Good morning Theodis,
Thank you for taking the time to write and post your review. We have attempted to contact you, but have been unsuccessful. The service issue that you described isn't normal. If this is still happening, please call us on 800-332-0245 as we would love to get this fixed for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 28, 2022
I use Mediacom for the internet and TV. Their service has been okay. They take care of it if something happens. They're also always nice. I've been with them for a year and I really haven't had any issues with them.
Good morning Casandra,
Thank you so much for your review. I am glad our service has been satisfactory for you and that we have been able to help if anything occurs. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 27, 2022
Right now, the price of Mediacom is too high. I'm not sure we're staying with them. But their service is better than it used to be.
Good morning Mrs. R,
Thank you for taking my call today and for taking the time to write and post your review. I was happy to see that I was able to bump up your internet speed for the same price. I was also happy to see that we were able to get you on a promotion that would help keep costs a bit lower as well. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 26, 2022
I have the internet, telephone, and cable through Mediacom. The phone was terrible. I could never use the phone, but I was still paying $50 a month for the phone. The only way I could keep the internet is that I had to have a phone. They didn't let me get rid of it. For the cable, I see the same thing over and over on all channels. Also, every now and then, I get an agent that doesn't wanna be bothered. My biggest is the amount of my bill and my having to pay for a phone service that you couldn't hear on or talk on because of static. Finally, they let me get rid of it last month.
Good morning Velma,
Thank you for taking my call today and for taking the time to write and post your review. I'm glad to hear that we were able to get the phone service removed for you. I do apologize that it sounds like the option wasn't provided. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 25, 2022
I have internet, telephone and cable through Mediacom. There had been times I wasn't able to either get on the internet or something went wrong with my TV. But most of the part, their service has been good. I’d recommend them.
Good morning Margaret,
Thanks so much for your review. I am happy our service has been good for you. I do apologize for any issues you may have previously experienced though. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 24, 2022
So far, our experience with Mediacom has been good. We've had a couple of issues over the last two months. Had a box go out and then two of the remotes just quit working. I had a guy there today and got everything fixed. Everybody I've dealt with has been really good.
Good morning Brent,
Thank you for your review. I am pleased to hear our technician came out and was able to resolve your issues. I am also glad that services are working well so far. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 23, 2022
They've been receptive. The internet has also gotten better. It was pretty crummy in the beginning.
Good morning Mark,
Thank you for taking the time to write and post your review. I'm sorry to hear about the service issues that you had and I'm sorry to see that you are cancelling services. Please let us know if there is anything further that we can do for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 23, 2022
This summer, we've had interruptions more than we've ever had before but they take care of it when we call. The technicians get out there as quickly as possible. We were struck by lightning and they came to fix it very quickly. The guy showed us everything we need to have done.
Good morning Mrs. M,
Thank you so much for your review. I'm sorry to hear about the service problems that you have experienced. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. If there is a better number, time of day, or if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 22, 2022
I used to be with Windstream. When I’m using it, I have to stop and pause my game. But with Mediacom, you don’t have to. I don’t have a problem. The only problem is if you don’t pay it. As long as you’re paying, you’re straight. I love Mediacom. I wouldn’t change it for anything.
Good morning Kevin,
Thanks for your review. I am glad services are working so well for you and that you are pleased with your experience. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 22, 2022
Mediacom's reps have always been helpful and professional. Getting in contact with them is not as easy as I would like, though. I am not personally a very big fan of automated systems. It takes a long time to get through before I can get to a real person and almost everything I wanna do, I wanna do it with a real person. The troubleshooting guide that the automated system has is so old-school technology. They need to have an option to say, “Hey, you've already tried everything. Go right to a representative.” That would be helpful for customers like me that have been around long enough to know what's going on.
Right at this moment, we have just the internet but at one point, we had internet, cable, and phone. The phone got to be unnecessary with the advent of cell phones and the fee ballooned to 20 from $5 a month when we first signed up. It was a silly amount of money to pay for a landline. Also, our cable got to be outlandishly expensive and I continued to not be impressed with the fact that I have to tie my cable with a package. I should be able to pick and choose the channels that I want and that's all I should have to pay for. The lowest price package is $80 to $90 a month and it's a whole bunch of channels that I don't want. I'd like to see much more of an a la carte channel lineup system. When I called the Mediacom help center to discuss lowering my bill, they suggested dropping the cable and going to a streaming TV service. For them, it works out better because then they can sell me a higher-grade internet package. Mediacom somehow made a few more dollars with that but it lowered my bill.
Good afternoone Wiley,
Thank you so much for your review. I'm sorry to hear about the service and billing issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If there is a better number, or if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 21, 2022
I started receiving text messages at 9:31 on Tuesday morning because the internet problem that I was having was fixed on Monday. At five different times, I told them to cancel the tech. I did not need the tech. I put the letter X where it said if you needed to cancel, put an X. But the tech still showed up today. They were not responding to my text messages back or my response to their questions about canceling. The tech guy that was here was super awesome. He got on the phone, immediately called, and got it all taken care of. But my thing is, after two days of me responding to them three times a day to cancel, they never did. I feel it was a waste of the tech’s time to come.
Good morning Lisa,
Thank you for your review. I apologize for any inconvenience you had regarding your appointment. I am happy to hear our technican was able to get this squared away and services are working for you now. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 21, 2022
The service is not very consistent. When it's good, it's good, but it goes out all the time. The longest has been a day. It's usually back up within a couple of hours but it happens a lot. Also, there has been a couple of instances where there were changes made to our account that I didn't ask for. That kind of bothered me. They chalked it up to, “Oh, well, you're saving $30 a month now,” but we didn't ask for that program, to begin with. And I was going to change my package around because all we use is the internet but that would cost me more than having the internet, phone, and TV. I don't understand that. I’d tell others to try somewhere else, depending on what they need the service for.
Good evening Amber,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry to read in regards to the service issues you had. I was happy to hear that it's running much better now. I am sad to see that you will be cancelling services, but I do understand why. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 20, 2022
I have internet with Mediacom and I'm happy. The only time we had a problem was when somebody blew out the electrical and it took out everything. We couldn’t run the modem. Other than that, the pricing and quality are great. I love it. I prefer Mediacom over everything else.
Good morning Terry,
Thank you so much for your review. We are so glad you have had such a great experience with our company and service. I do apologize about the service issue that you did experience. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 20, 2022
We've been with Mediacom for 40 years. The quality of their service has been good.
Good morning Wayne,
Thanks so much for your review. We value how long you have been a customer of ours. I am pleased to hear you are satisified with your service. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 19, 2022
Everything's good with Mediacom. The installation for the Wi-Fi was great but I didn't get everything set up because my FedEx package was late.
Good morning Sabrina,
Thank you so much for taking the time to write and post your review. I am so sorry to hear you did not receive your equipment in a timely manner. We have to tried getting in touch with you, but have been unsuccussful. If you have any further questions, issues, or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Aug. 19, 2022
Everything has gone well with Mediacom. Their service is fine.
Good morning Mr. M,
Thank you for your review. I am glad to hear your services are working well for you and that you are satisfied. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 18, 2022
I use Mediacom for the internet and TV. They are good. When something goes out on the box, they help me get it back on track. If not, they send someone out.
Good morning Debra,
Thanks for your review. I am happy to hear our services are working well for you and that when they do not, we are able to help get your issues resolved. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 18, 2022
I've been a customer for 30 years and their service has been great. Once a year they increase my bill and being that I live alone and I live on a fixed income, when I call them, they always work with me to help me keep my bill as low as possible. They've been very kind to me. If you want a service that stands behind its product and takes good care of its customers, Mediacom is the company to call. You couldn't find a finer group than they are.
Good morning Frances,
Thanks so much for taking the time to write your review. I am so happy to hear you are pleased with our services overall and that we have been able to help with billing. We value you as a customer and do our best to meet our customer's needs. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 17, 2022
I use Mediacom for internet and gaming and their service is pretty fast, but it cuts out a little bit sometimes in the morning.
Good morning Shannan,
Thanks for your review. I am glad to hear you happy with the speed of your internet service. I do apologize for the issues you having in the morning though, as we can get this resolved. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 8, 2022
Mediacom provided service for my area so I got their Wi-Fi. I use it for gaming and the quality of service is good. The only issue is the weather knocks off Wi-Fi sometimes. I just wait for the storm to go by, unplug the box, plug it back in, and turn it on. That aside, I've recommended Mediacom to my parents in Virginia.
Good afternoon Nicholas,
Thank you so much for you review. We are glad to have that your overall experience with our company is so good. I do apologize about the occasional service issues you do have during bad weather, however. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 7, 2022
I have Wi-Fi from Mediacom and the service is very good. I use it for my internet on my computer and for my cable TV.
Good afternoon Randy,
Thank you so much for your review. I am so glad you hear that your internet service is working so well for you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 6, 2022
I am technically very limited and Mediacom has been very helpful with that. They understand that I don't have a clue what a modem is. I am paying Mediacom 9.99 a month for that extra thing you get and I still am having some problems. The issue has continued so I really need to contact them and make an appointment again. That aside, the service is very good.
Good afternoon Linda,
Thank you so much for your review. I am glad your overall experience is good with our company. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 5, 2022
I moved up here from Texas and Mediacom was what everybody used. I signed up for their Wi-Fi service and the process was easy. A tech came and did the installation and she was fast. The service is not that bad. I had to deal with customer service once because I was on a promo and it ended. My bill went up and they helped me lower my bill. They were really nice and fast with that as well. I would and have recommended Mediacom to other people.
Good afternoon Cody,
Thank you so much for your excellent review. We are so glad to hear your experiences with our company have been so good. We do try to make the processes as quick as we can. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 4, 2022
After utilizing MEDIACOM's internal customer comment system to report continued network problems, a representative from corporate offices called me. He identified issues that existed on the lines within my local community and those of my household. Within two weeks, the lines within the property and the home were repaired and running without a problem. Two weeks seems like a long time, but given covid and difficulty that most companies are having, the time frame given the level of work completed seemed pretty good.
Reviewed Aug. 4, 2022
I have internet and phone through them and service has been pretty good. The last two times there were outages, service was out a day. But they repair the tower and do whatever they have to do. Additionally, the cost of services is pretty high. I applied for a reduction and they've taken some off my bill. It was easy to do.
Good afternoon Tammy,
Thank you so much for taking the time to write and post your review. I am sorry for the inconvenience of the service outages you have experienced. I am glad to hear we have addressed your billing concerns to your satisfaction though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Aug. 3, 2022
I got the 19.99 plan which includes a lot more gigabytes than I had in my other service.
Good morning Eileen,
Thanks so much for your review. We are glad to hear you are satisfied with your chosen plan. We look forward to continuing to serve you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 2, 2022
The Mediacom reps were trying to sell me other stuff when I was just trying to move my service so that got on my nerves. The rep told me that it was gonna be two days just to make sure that the address is not serviceable. Nobody ever told me that. I had to call them and then, they told me they're not gonna stop the billing until seven days after that, even though they were supposed to call me to verify that the address wasn't serviceable. I called that second time and I had to call a third time. But as far as when we had the service, it was fine. It was very fast. Outages happened here and there but it wasn't too bad. It's just the ending that got me a little frustrated and the robotic answers I was getting. They were not listening to what I was saying.
Good morning Gisela,
Thank you for taking the time to write and post your review. I'm sorry to hear about the experience you had with us when trying to get services transferred. I appreciate you bringing this to our attention and we will do our best to improve. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 1, 2022
I've had Mediacom before and I ended up going through a different company because they couldn't service my area back in Ridgecrest, California where I was living. So, when we moved somewhere where we could have Mediacom again, I was very happy. We have internet and it's for all of our gaming and live streaming. It does a great job. I had a technician come out yesterday and he was great. He did a wonderful job. I wish that Mediacom's price was a little bit lower, but with the quality that I'm paying for, it's worth it.
Good morning Ashley,
Thank you so much for taking the time to write and post your review. I am glad to hear we are able to serve you to your satisfaction and services are working well for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 31, 2022
I have internet through Mediacom, which is why I’m with them. We had service area problems but ever since they fixed it, it’s been better. I love them. It’s been wonderful working with the reps. Everybody already got Mediacom it. I told friends about it.
Good morning Ashley,
Thanks for your review. I am glad to hear your service issues have been fixed since our technicians came out. We appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554.
Warmest regards,
Suzzane
Reviewed July 30, 2022
Mediacom Cable was punctual and on point. Anytime I've had a question or anything came up, I can call them and it's dealt with right away. I just have Wi-Fi with them. It's great. It does everything I needed to do. I had some work done at the house and they broke it. Mediacom was out within a couple days of my phone call to fix it. So, I'm happy with the service.
Good morning Tomi,
Thank you for your review. I am glad to hear we have been able to help resolve your issues with your internet services. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed July 29, 2022
This recent time that Mediacom came out, the guy was very intelligent, and come to find out what my problem was my computer was too old. He had a trainee with him and that's how it got fixed. Because he said, "Wait, you got 5G coming in. How old is that computer?" I couldn't get the 5G with my other computer and nobody addressed that before. The rest of them could not. It was only just one person. So, I went out and bought another computer and everything was fine.
Good morning Wayne,
Thank you for your review. We are glad to hear we could get your service issues addressed in order to get them resolved. We appreciate your business and look forward to continuing to serve you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554.
Wamrest regards,
Suzzane
Reviewed July 28, 2022
Every now and then we get a glitch. There have been a couple of days when our internet went out for four hours. I told my wife to just give it a break. Mediacom probably did service repairs. But it came back on.
Good morning Michael,
Thank you for your review. I am happy to hear we had your service issues resolved and that they are working for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed July 27, 2022
It would be nice to be able to watch others on Major League Baseball. But one problem I have with Mediacom is getting to a real person if I have a problem. I can't understand some of them. Also, we had CBS and NBC and both were out. I kept calling Mediacom. One time they said it would be on at noon. At another time they said that they didn't know what the problem was. The technicians were working on it. I finally called the TV station and they had a transformer that went out. Mediacom should have known because our whole area was without CBS and NBC.
They went through this whole thing where, "Is everything hooked up?" And they went on and on and I couldn't get out of it. "Unplug your box and push this and push that." That wasn't a problem because I had all the channels, but we missed golf, the world track and field, the 400 relays which my son ran in college. It was disappointing. Other than that, the sales rep knew what she was doing.
Good morning Carol,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry to hear that it seems our reps were not informed of the channel issue. I am glad to hear that it is all working now. Sorry again for the issue. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 26, 2022
Mediacom's cable service freezes up every now and then, and we get frustrated with that. We called them about it and they were very responsive. We had reset it but it's a problem that just comes with the technology. For years, I overbought because I only looked at two or three channels and I had a bunch of stuff that I was never watching. But I finally figured out that I could call and get my bill reduced. So, I'm pretty satisfied now with the deal that I got.
Good morning Melody,
Thank you for taking my call this morning and for taking the time to write and post your review. I'm sorry to hear about the random freezing that you have experienced. Thank you for confirming that this has been resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 25, 2022
The internet drops off and on and that's frustrating. And like everything in the world, it'd be nice to have the price go down. But in my personal belief, part of the problem is because I have kids, where you can buy channels individually, and that's driving the price up. Other than that, Mediacom's service has been pretty good. But they subcontract people who are the ones who come out and they're not so hot. I had a guy come and do the installation originally. I've done it twice and both times, I didn't know what he was doing, but we had to wait for actual Mediacom people to come back. And they were really good.
Good morning Jeff and Crystol,
Thank you so much for your review as well as taking our calls. I do apologize about the services issues as well as the pricing frustrations you have experienced. You did confirm with me today that you went over the new pricing and that all is well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 24, 2022
Mediacom's automated system acts wonky sometimes but their Wi-Fi service had been great. I've had some sporadic issues, but they're just area dependent. I would usually call them about it and there'd be a response saying that the local area has an outage. Then they'd fix it at some point. All in all, I enjoy their service and it's worth it.
Good morning Ryan,
Thank you so much for your review. I do apologize for the occasional service issues you experience but glad to hear overall you are happy with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 23, 2022
When we first started with Mediacom, we purchased a plan that was not enough data and we were easily able to upgrade without having to do any overages or additional charges. So, that was nice. I haven't had any issues with it. Any time my device won't connect, I just restart my device. That's always the problem so, it's never the service that's an issue. We had a really good experience with the person we spoke to on the phone. It was very easy to get everything taken care of and upgraded.
Good morning Breanne,
Thank you so much for taking the time to write and post your review. I am happy to hear our service is working so well for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed July 22, 2022
Mediacom has good internet and my grandkids like to use the internet when we're at our summer cottage. But I only use my cable there seasonally and the year-long promotions that Mediacom offered weren't doing me any good for six months out of the year. So by the time it would expire, I went ahead and had my cable package lowered. Mediacom acted like I had to change out my cable box so they mailed me a new one and I hooked it up. They've been really good about getting me the next package and understanding the issue I had.
Good morning Kinra,
Thanks so much for your review. I am so happy to hear we are able to provide service for you and your loved ones to your satisfaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 21, 2022
The technicians were very good, and helpful. They came right when they said they were. They were also friendly. They were both really nice and got the job done. The quality of service is good and the cost was reasonable. I've been pleased with Mediacom all these years, so I'll continue to use it.
Good morning Susan,
Thank you for your review. We are so happy to hear our technicians we able to resolve your service issues. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed July 20, 2022
I canceled service June 22nd for **. Paid the pro rated bill $11.67. Was told would be paid in full. I have since got a bill for $75. Please take care of this. I don't owe you any money and don't want any more bills. Thanks.
Good morning Sharon,
Thank you so much for your review. I'm sorry to hear about the billing issues you experienced. I am happy I was able to reach you today and confirm that we have had this resolved to your satisfaction. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 20, 2022
I had to teach virtually for a year, and it works great for me. So, I had good experiences with the internet. If there’s a power outage, they inform you that it happened and keep you updated. Then they let you know when it’s been resolved.
Good morning Julie,
Thank you for your review. I am happy to hear you have had good experiences with our internet service. We are always striving to keep our customers up to date with any service outages being experienced. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed July 19, 2022
They always treated me good. They reached out when the service was down. If it is, they always let you know and say, "We're down. We'll be back up in 45 minutes." The service has been good. There's been very little trouble.
Good morning Terry,
Thank you so much for your review. We are glad to hear our services have been working well for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed July 17, 2022
The reps have been helpful. I like Mediacom and I wouldn't go with anything else.
Good morning Joan,
Thank you for taking the time to write and post your review. We appreciate that you took the time to share your experience with everyone. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 16, 2022
Everything went fine when I signed up with Mediacom but then, I moved and everything went downhill from there. My neighbor down the street has Mediacom and I said I'd be even willing to pay to run the wire from his house to my house. They said they would send someone out and made about 10 different promises and it never happened. So, I finally canceled.
Good afternoon Timothy,
Thank you for taking the time to write and post your review. I'm sorry to hear about your experience that you had with trying to find out if your new address was serviceable. I'm also sorry to find out that we can't provide services to your new location at this time. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 13, 2022
I have nothing but 5 star for everyone that had help me keep my home number (had 20 yrs.). Centurylink missed 3 appt. In 6 wks no home phone that whole time and buffing, movies stop after 15 or so min. and a lot of the time if there was wifi.
Good morning Cheryl,
Thank you for taking the time to write and post your review. I'm glad to hear that we were able to help provide you with services. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 12, 2022
I just had to return a modem that was mailed to me, but not used. (Since the repairs made by Mediacom took care of the problem with my internet.) I was a little astonished by the fact that I had to open the box myself, and then throw it out in the outside bin myself.
Good morning Jeannette,
Thank you for taking my call this morning and for taking the time to write and post your review. I'm sorry that things were left for you to handle during your appointment. This isn't usually something that normally happens. Thank you for bringing this to our attention. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 11, 2022
When we first got it, the internet service was fantastic. As the months go, things have gotten slower and slower. Other than that, the service is good. They’ve gone out of their way to help us in bad situations. We had something pop up where we had a scammer posing as Mediacom and they did due diligence before the scammer could scam us. Definitely hats off for that one. Mediacom is great to deal with.
Good morning Todd,
Thanks so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been able to reach you successfully. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 10, 2022
Mediacom is very good overall. I'm loyal to them because they've done a pretty good job. When they say people are going to come out, they come out on time and keep things well updated. But I agreed to an installation of an improvement of the Wi-Fi in my home. The techs installed it but somehow, I haven't been able to get my Wi-Fi connection to my thermostat. I've worked back and forth between Mediacom and the manufacturer of the thermostat, Honeywell and it's hard to figure out what's going on and it's a real pain in the neck. Other than that, the techs are knowledgeable and very pleasant to work with. Some are a little better than others at diagnosing things but that's to be expected. But the standard has been very good and they're punctual. Mediacom is a well-run outfit.
Good morning Jim,
Thank you so much for taking the time to write and post your review. We are glad to hear you have had a good experience with our techncians and services. If you have any further issues, questions, or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed July 9, 2022
Mediacom’s service is doing well. There was a slight hiccup because they said they couldn't do it but I just had to give them suggestions. I’ve had service with them for quite some time.
Good afternoon Ben,
Thanks so much for your review. I am happy to our services are working well for you. We look forward to continuing to serve you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Original Review: July 8, 2022
On June the 8th Mediacom was working on lines down the street from me (I was notified there would be an outage). When service was restored, there was a problem with the service. I called for tech support and was told a repairman would have to come to my home to repair the problem and was given a date. The repairman came and told me he did not do the kind of repair needed and left, I called tech support and was given another repair date and he came and after 4 hours he said it was fixed and it was. When I received my bill I was charged for two service charges which I felt was wrong. I called and was told I would receive a call back in 24 hours, I have not receive any call back.
Good morning Minnie,
Thank you for taking my call this morning and for taking the time to write and post your review. I'm happy to hear that your service issues are now fixed and that the charges were reversed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 8, 2022
So far so good. I don't have any complaints. The only thing I would say is that my cable has been above ground since December or January, which would be better if it could be put in ground. Otherwise it's good.
Good morning Nicholas,
Thank you so much for your review. We are so glad to hear your overall experience with our company is good. We do apologize about the line not getting buried for you. I am showing that was completed and we have tried to reach out to confirm that. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 8, 2022
I only have the internet service with Mediacom and I've dealt with them for several years. Their individual is always nice. Sometimes, the cost goes up and then it readjusts. But during the pandemic, when I got my bill, it was way more. I get a text message I’m paying my bill and they got my email and my phone number but I never received anything saying that I was going over my limit. I don't check my usage because I had never gone over before. So, updates are needed. Also, Mediacom needs to look into their boxes. The Wi-Fi boxes, the modem and the router go out fast. But the internet is great and they send you a box so you can pick one up.
Good morning Kadie,
Thank you so much for your review as well as taking our calls. I do apologize you didn't receive updates that you were going over your usage allowance. You did confirm with me today that services are working well since your appointment. We were also able to find you a new promotion to lower the bill. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Updated review: Sept. 1, 2022
Thanks for the quick resolution of our problem with our modem.
Original Review: July 7, 2022
The internet outage is over but we're still having the internet go off for a few minutes several times a day. It is very frustrating. We may need a new router/modem. The individual that answered the phone was very friendly and helpful.
Good morning Nena,
Thank you for your review as well as taking our calls. We do apologize for the service issues you were experiencing, but you did confirm with the new modem things are now working well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your businesss.
Warmest regards,
Jessica
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- www.mediacomcable.com