Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,880,885 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed March 28, 2024
Everybody we've interacted with at Mediacom has been fine. Their internet service is decent. But it's always funky. We have to do a lot of disconnecting and reconnecting. Sometimes it works, sometimes it doesn't. We just have to wait a little bit longer and then try again.
Good afternoon,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest regards,
Joan
Reviewed March 26, 2024
We disconnected our service on 3/9/24 after paying our final bill. I returned the equipment the same day we disconnected the service and was told we would get credited $95 back on our account. We just received a bill for $124 for the next month. I called customer service and all they could tell me was to disregard the bill and said they don't know where the credit of $95 on my account is coming from. They are trying to take money from us and not honoring the return of equipment refund. This company is terrible. Do not use their service for anything. We've only had problems with them and if they would have just been true to their word about cancelling the service and giving the refund there wouldn't be a need for this review but instead they are committing credit card fraud.
Reviewed March 22, 2024
I've had Mediacom for over 30 years. It's the only cable available here. So, there wasn't any choice. I've had to have a technician come out a lot of times, and my experience has always been good. I have internet and basic cable. The service is good. It's high priced for what it is. For older customers, they should give more for the money. If I look at all the new customer deals they give and the speeds they give for the money they give, it's not fair to me. They only give those new customer incentives and because there's so much competition in that stuff, they offer them a lot faster speeds and internet for less money per month too, which is the way they have to roll to get new customers.
When their techs need to fix things, they are now getting it done quickly. They're usually hiring professional people, which they've kind of always did for the most part. Better people are more on the ball and with the money they're charging and the problems that they still have, they need to get things done quickly, and they know that. It's a bit more reliable than it used to be. It used to be temperamental and problematic. They've just now on the last year gotten rid of the old cable hanging on the poles. They had 50-year-old cables hanging on poles that long.
Good morning Richard,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. Is there a better number or time of day? Our contact number is a 24 hr number and we are here to help you resolve any issues you are having. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/
We appreciate your business.
Warmest regards,Joan
Reviewed March 9, 2024
I'm still not completely satisfied. When I first got my cable I was given a $29.95 price as a promotion for to have my cable hooked up for me. Because I told them I have a broken pelvic in 2 places. Could they please help me. I don't have $49.00 to pay that. Now I'm being charged $49.00. Could you please check into this?
Hello Brenda,
Thank you so much for your review. I'm glad I was able to speak with you today. Im glad you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 9, 2024
I use Mediacom for internet service and I've been pleased with them. I have my own modem, so it was a very quick installation.
Hello Edward,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 8, 2024
Everything with Mediacom has been ridiculously complicated. Things that should be accessible online require a phone call. Fees that shouldn't be assessed have to be removed. The initial quote for our service and install was incorrect. I am just surprised at how unorganized and complicated this company experience has been.
Good afternoon, Theodore ,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your issues you have experienced. I am happy I was able to speak with you today and confirm our previous issues have been resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 8, 2024
We've had Mediacom for years and would like to stay with them instead of switching to the newer ones. Everything's good. We have internet service and it goes out every now and then, but it seems to be pretty consistent.
Hello Finley,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 7, 2024
The installation was pretty good. It was smooth, easy and quick. Sometimes the internet is slow. But then others time, it's all right.
Hello Glenny,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 7, 2024
It's been a couple of years since we had Mediacom installed. The service was spotty before. It was like you could have the internet box two feet below the TV, which was supposed to be receiving the internet with a cable, and sometimes, that would go on the fritz but it's been resolved. The technicians have been good about doing their job and checking things out. But the email system is terrible. I don't use it. Also, there's a phone service attached to the internet and I've called customer service to get the PIN to check the voice mails but it's still nothing. You have to have your own answering machine if you wanna be able to get into your voice mails, because Mediacom’s voice mails are terrible.
They could stop raising the prices and stop with the promotions. And it's like they sneak up on you. I've called because the service was in my name for something that I don't use or even saw the bill 300 miles away from me. It may have come, but they need to put, “Oh, by the way, your bill is gonna go up.” I'm getting to the point now if it goes up anymore, I'm just gonna get rid of Mediacom.
Good afternoon,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest regards,
Joan
Reviewed March 6, 2024
Without having the ACP, then losing my promotion with Mediacom, I'm no longer going to be able to remain a customer. The prices have gotten too high. I can no longer afford to stay. If they would notify customers prior to their expiring promotion and offer up new ones, then there is an opportunity to have a choice to choose and possibly keep customers.
Good morning Julie ,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and speak with you regarding your concerns. If you have any further questions orconcerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 4, 2024
My experience with Mediacom has been that I lose service quite often and sometimes it takes a long time to be restored. Also I feel Mediacom ** is way overpriced. I don't have a lot of choice in my area so it's almost like they have a monopoly on it.
Good afternoon Harold ,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your voicemail issues you have experienced. I am happy I was able to speak with you today make the changes to 10 rings from 24 before your voicemail picks up. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/
We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 4, 2024
The rep was super sweet. I found out I still have cable even tho I asked to have it cut off back in Jan. Anyway I’m happy I still have it. Although my bedroom tv has a floater that says I do not have a subscription for any cable channels. It’s annoying & my Tivo freezes constantly.
Hello Angela,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 4, 2024
I texted the Molly system to advise that my internet service was not working. Apparently, there was maintenance happening. The system told me immediately and set a time expectation. The service was restored in a very short time. This is important to me (fast answers and good service) because I work from home. Internet service impacts my livelihood.
Hello Angela,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. I'm glad that you enjoy our text messaging service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 4, 2024
Technician was sent out next day from reporting problem. Connectivity problem was diagnosed quickly. Though the technician did not have the needed equipment to solve the problem, the roper equipment was sent out quickly to aid MOCA connectivity through the house. I was able to install the equipment by myself.
Hello Will,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that we were able to resolve the issue very quickly for you. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 4, 2024
Excellent job in attaching the new modem to our cable system on a timely basis. The service representative took the time and was very helpful in explaining the features of the new modem. He made sure we understood the new features and how to use these new features. Keep up the excellent work. It would be nice to lower your monthly charge for people on a fixed income,.
Hello David,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 4, 2024
I received a bill for another month of service after I had canceled my service and returned the equipment because I moved out of the state. The customer service agent was able to verify that, and let me know it actually shows I have a credit coming back. She was very helpful and efficient. Thank you.
Hello Lori,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom agent. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 4, 2024
Streaming does not seem to be any faster than service before. Is there anything else I can do on my end? The orange cable is is still sitting on top of grass. I would like it to be buried as there a lot of dogs in the neighbor hood. Thanks Much.
Reviewed March 3, 2024
I called Renton dept & made some adjustments on my account.. I was told my bill would be 174.20. I pay what I was told… I get my bill & of course it’s higher than told. I was confirmed w 2 agents 174.20! I called again on 3/3/24. I was charged leftover balance after I was told to pay certain amount. I was told my bill would be 204.20 for next month. Still higher than quoted. I feel I’m being lied to & taken advantage… You're losing customers due to high prices.. & sticking it to loyal customers (since 1999). Take better care of your loyal customers. Quote a price & stick to it… More customers will be moving on! Prices are high enough monthly for all in this economy.
Good afternoon, Carol,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your billing issues you have experienced. I am happy I was able to speak with you today and went over all billing concerns and the package she is currently in and a option to lower bill if she doesn't use the home phone we can remove the phone for a savings. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 3, 2024
I get up early and come out to the living room and turn on the television. This is about 3:30 AM. Then I try to connect to Youtube. Guess what? I cannot connect because you guys are working in the background. After twenty minutes I can connect to my programming on Youtube.
Hello Terry,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, I'm sorry you had a small issue, but I'm pleased to hear you were able to have it resolved quickly. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 3, 2024
Well since the start of having Mediacom come the first installer couldn't even keep his pants pulled up and installed that Wi-Fi modem router box on the opposite side of my house that I wanted so I had to move my TV to the other side of the house so that I could even use the service more efficiently. When asked if I could have the wire put where I wanted it so I can have the TV on the other side of my living room and be closer to the Wi-Fi I was told by an installer right at the do another order, an appointment and pay another 50 bucks so that was upsetting and then the guy never even set up a 5G connection so another installer came after I called and complained. 4 weeks later check my connections. Every connection from the pole to the house was extremely loose. He tightened them and set up a 5G connection.
Things were going good for a while and here about 3 weeks ago every day I'm not connecting back and forth from the 2.4 to the 5G as I should or have been. I've been getting booted off the internet on almost every device I have for some reason and then when it does work 50% of the time it's super slow. Well I'll tell you what. Metro net sends me a thing everyday for discounted membership and my neighbors have it and they said it's high speed and they never have any problems and I'm definitely considering it. In fact I just try to submit this review that you guys sent me an email about Mediacom and the connection was lost and it's been losing for the last week.
This is ridiculous to say the least. You guys can't get it right. I will go to Metro net or somewhere else. I shouldn't have to call and complain because your guys' service is shoddy and then when I do something should be done about it. I used to be able to set and manage my home Wi-Fi myself. Now I can't even set up security and change the name, the password or anything that you guys recommend that I do without calling into your automated system finally getting ahold of somebody and going through all the simple things that I perfectly incapable of doing myself. What happened to the good service you used to have???? Smh.
Reviewed March 3, 2024
We called Mediacom to cancel our cable TV and keep our Internet, and the next thing we knew we had been talked into upgrading to 1Gb plus EERO. The previous Mediacom wi/fi extenders worked perfectly well but we had to box them up and ship them back, and it took many days plus a phone call to Mediacom support to get the new system working. And despite Mediacom saying it’s progress, it’s not quite as good as what we had.
Update 4/1/2024: Within days of my writing a review critical of Mediacom, Mediacom reached out to me and explained that their initial recommendation to us actually provided us with better service at a cheaper rate. I had misunderstood things and that is why I rated them low.
Good afternoon, George,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the service issues you have experienced with eero. I am happy I was able to speak with you today and confirm you are in the best package for the services, and I was able to explain the eero app with you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 3, 2024
I've been trying to get my phone number back on now for almost 3 weeks and it's still not on. This is at Lighthouse Auto Repair and no one can give me an answer when I call in. Why does it take so long when you have an office 5 miles from me?
Good afternoon, Lloyd ,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced with the phone number. I am happy I was able to speak with you today and confirm we were able to get the number changed and no additional issues since. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/
We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 3, 2024
We lost our wifi for about 2 days. We were told the problem was with our equipment, but it was a large area of outages. I have also tried to receive cable tv for a couple months now and can't get any information on your service. I would like to bundle our wifi with cable tv.
Hello Terry,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. Please reach out to our 800# and we will help you with bundling your services. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Updated review: March 6, 2024
I had given a bad review about the cost of Mediacom Cable. Joan from Mediacom called me today about my review. She offered me a $30/month for 12 months discount on my bill. I’m pleased to accept her offer. Thank you Mediacom.
Original Review: March 2, 2024
My cable cost keeps going up despite my having a bundle. I was told that it would be even more expensive if I tried to change anything. My cable, WiFi and phone frequently lose service as does my whole neighborhood. I am on the verge of quitting cable and going to an antenna.
Good afternoon, Anne,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the billing issues you have experienced. I am happy I was able to speak with you today and assist you with your account. If you have any further questions orconcerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 2, 2024
Excellent service help and quick installation. Installer was very courteous. Please give me a better deal when my year is up. Typically the service has been good with minimal downtime. If you can give me something for this review I would appreciate it. You have a lot of competition in Clinton.
Hello Stephen,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you had a wonderful experience with tech. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 2, 2024
Couple days with iphone/ipad not connecting or staying connected. Slow. Trouble streaming. The service tech was prompt and very attentive to our issues. Checked at the main box in the ground and our outside connections at the box on the house. Checked modem/router inside and resolved our problem. Quick and easy. We appreciate his efforts to fix our problem and get us back in good shape. Thanks, Mediacom.
Hello Phillip,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that we were able to get the issues resolved quickly. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 2, 2024
I called Mediacom to inquire about my past due balance. I knew what my whole balance was, but I just needed to know the past due amount because that was the amount I could pay at the time. My rep was friendly, professional, efficient, and provided the info I needed to me quickly.
Hello Vontresa,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that we were pleased with our agents. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 2, 2024
Called customer service on 2/21/24 regarding the possibility of getting a long term customer loyalty discount. I feel that my monthly bill is too high. Was told to expect a call back in 1-2 days and have not been contacted or called back yet. Thank you in advance for your attention to this matter.
Good afternoon, Gail,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your billing questions. I am happy I was able to speak with you today and confirm our previous agent had assisted you in placing you into a new package and added a loyalty offer to your account also. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 2, 2024
Hello, I’ve been a customer, with the same account, since August 1997. Before it became Mediacom in 1999. I started with a 2 phone line account, one specifically for my data needs. The high speed cable modem has always been the best. I do not think we will ever find a faster and more consistent internet connection for such a great price! You have always treated us as the long term customers that we are. Mediacom rocks!
Hello Robert,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 2, 2024
Very disappointed that there is no DVR service and I’m told that will likely NOT change. The internet service is great but the cable billing is also confusing. Customer service is ok but you never know if you’re getting someone with some knowledge or someone just reading off of a card.
Good afternoon, Jim,
Thank you for taking my call today and for taking the time to write and post your review. I was happy to be able to assist you today with all the questions that you had. Thank you for understanding. As always, if you do have any further questions or concerns, please call Mediacom customer service. We appreciate your business.
Warmest regards,
Heath
Reviewed March 2, 2024
Two of my Tivo devices can't receive Netflix. I have talked to support two times and technicians have come out twice. Each gave me a different answer to the problem. Finally, I was told that it was due to my Tivo device not being able to download the necessary current app. Updated devices will apparently be available in the future but that could be months away.
Thank you so much for your review. I am happy I was able to reach you today and go over all of your concerns. I apologize that we do not currently have the resolution in place yet, but hopefully we will have that available in this area soon. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed March 2, 2024
Quick, Fast, Easy, Personalized, and Empathetic Service, Great customer interaction, Super experience. A wonderful representation of great customer service showing that the business is reliable and consistent over time. The Knowledgeable Staff was a real joy to have provide data on promotional services and deals I might have found to be necessary both now and in the future. I experienced a great customer service interaction takeaway.
Hello Amos,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed March 2, 2024
I had Mediacom with the TiVo box before my husband moved us to AT&T internet and DirecTV and because you bought a Samsung Smart TV. My husband died. I missed my TiVo so I ordered the Mediacom back. Your service no longer has the TiVo, doesn't have any cloud storage and I had wires all over my house which I didn't need with AT&T and DirecTV. So I canceled Mediacom within 24 hours. It also was not compatible with my smart TV. My features did not work.
Reviewed March 2, 2024
I downgraded my services to try and save some money instead of just completely canceling my service. I was charged with a $120 equipment fee for a piece of equipment I have NEVER been able to use! Was not even told I was going to get charged this. And you all will do nothing about it. I have been a good customer for over two years!!
Good morning, Casey,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the billing concerns you have experienced. I am happy I was able to speak with you today and assist you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed March 2, 2024
Call this man back for a second trip he came.... Fix every one of my issues and quickly and correctly. You need more servicemen like this. Give him a raise!! This man address and fix all issues I was having with my cable TV. You need more servicemen like the one that I had come to my house twice.
Hello Robert,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are happy with the tech that came to your home for your service appointments. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed Feb. 29, 2024
The service has been good and lenient. Most of the agents have been nice and straightforward about what I need to do about paying my bills. If the internet service is down, I call and they tell me to do a reset. I am enjoying Mediacom. It’s one of the most affordable Wi-Fi that I've used.
Hello Trae,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed Feb. 28, 2024
Our internet had its moments. But all in all, it’s okay. I've had a couple of outages, but it was when the weather wasn't the best.
Hello Beverly,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed Feb. 28, 2024
I have had Mediacom before and it's the best as far as I can tell for service. Also, they respond pretty quickly when you need something looked at or fixed and their customer service has always been very nice. The price has been going up, though.
Hello Patty,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed Feb. 28, 2024
I got their telephone and internet services and the installation was good. They showed up when they said they were going to. Also, the quality of the services has been excellent so far. I hope it continues.
Hello Edward,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed Feb. 28, 2024
I like Mediacom. I can get all kinds of channels with what I got and it's good. The tech came out one time and reset my TV for me because it was off track. He fixed it and I appreciated that. That was sweet of him. He was polite and very nice. I had nothing but good service and the people came to the house and helped me with anything I needed help with. I'm also on that $30 thing and that's awesome because I'm disabled.
Hello Paula,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed Feb. 28, 2024
I have my internet service through Mediacom and I use it for gaming. The internet connection is high speed, and I've already referred a friend.
Hello Coady,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. Thank you for referring your friend to us also, we appreciate it. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed Feb. 28, 2024
Mediacom is a bomb and I love them. Their reps have been great. I use their service for internet and I never had a problem. I have two neighbors that just moved into this apartment complex I'm in and I told them hands down, Mediacom is who to get.
Hello Connie,
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,
Joan
Reviewed Feb. 28, 2024
I like the gospel channels that we watch, but whenever it rains or bad weather comes in, then the channels go out. I can't do anything but wait. I also need to call in and see if I can change my package because I'm not getting the movies that I really want to get. I took it down because of the price to lower my bill.
Reviewed Feb. 26, 2024
I have been a Mediacom customer for 14 years. Every year they try to jack up the prices and every year I call in and they find a way to lower it again. This year, they said I had to use their modem and router to get my price. They installed it and I had to spend HOURS on the phone with their tech support. Their system was forcing my Internet password to be 12345678. Not secure at all!!! I got transferred multiple times to people who said they could help. Finally, they said they couldn't fix it and that I needed to call the equipment manufacturer!!! Wow!
I requested cancellation of service. They set an appointment to shut off the service and pick up their equipment. They said they couldn't give a time, but gave a day of pick up. I had to wait all day. And then they didn't even bother to show up. I checked my bill, and they were charging me at the higher rate. I called them again. They said they don't even make appointments to pick up. They refused to address their billing errors until I return the equipment - when they didn't bother to show up as they agreed. I got a total runaround at every turn. Do not trust these people!!
Good Afternoon, George,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service, your experience with the overall situation, and disconnecting your service. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554.
Warmest regards,Tim
Reviewed Feb. 16, 2024
I had talked a lady about issues I was having internet. She was nice and we had a good conversation. We hade made arrangements for her to call me Thursday to get the eero set up. That has been over a week and no call back. She said people will do this but others won’t and since she has already worked on my account it would go pretty fast. She told me she worked Sunday thru Thursday. If she couldn’t make she could have had someone else or let me know or she didn’t want to do it she could have let someone or me know. So here I am sitting with eero and no idea to set it up. I did call but after I hold for 20 minutes I said forget it. Do I risk it or do I look elsewhere for service?
Good morning,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm internet services are working without issues since the eero was installed. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Feb. 12, 2024
The reps are very helpful. I had Mediacom before I move where I'm at now. Where I'm at now, sometimes it's slow. But everybody out here got Mediacom so I'm guessing that might be why. They came out and said it had something to do with the outside. For a while, I had problems with it. But it's been good for the last couple of months.
Thank you so much for your review. If you have anything that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Joan
Reviewed Feb. 11, 2024
I was referred by my neighbor to Mediacom and the wires were already here. We just had a few little things with the cords and the techs had to come back. I have the internet with Mediacom and I had the cable but there's no sense in paying that much money to have cable. I have Roku which gives me free stuff. We had Clearwave Fiber optics start in this area and they've already had rude people come to the door to try and get their sales. They have hit so many gas lines over here. They were rude to me and I'm not changing.
I found out about the program of the government for low-income where they give you a discount of $30. So, we got on that program. It's available until 2026 but they'll probably renew it. It bothers me that those things aren't discussed when you're getting Mediacom and probably anyone. It doesn't cost Mediacom anything to advertise for that because they're gonna get paid anyway. It should be something that is in every bill. People installing Mediacom should be offering it to you. This isn't money out of anybody's pocket but the government and they have more than enough money.
Thank you so much for your review. If you have anything that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Feb. 11, 2024
We've had Mediacom since we first got the internet. We've moved a time or two and we brought it with us. They have good reputation. Over the years, we've had some glitches but they always were taken care of. I usually called when those happened. Generally, the service from the people that answered was good. Sometimes, I would not be connected to the right person. So, it was less than satisfactory but if I eventually get to the service people, they were fine. The technicians that come are generally very honest about things, they are helpful most of the time, and they do a good job.
Thank you so much for your review. I'm glad to hear that we are able to get things fixed for you when needed, and the overall good experience with the phone reps and technicians. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Feb. 11, 2024
I am very satisfied with Mediacom. Their call center services are better than anyone else I have dealt with in that type of industry. The installation three years ago was hassle-free. The installers were here when they were supposed to be. They came in and got us going and there were no major problems at all. I had an outage one time and I called. They reset my modem and the service was good. I had to take some TV boxes back to the local Mediacom in Gulf Shores and that went well too. Mediacom is the best I've run across. The only thing I wish is my bill was less. I dropped all of my TV connections with them and went to basic internet. I am just doing the free streaming now to save money and they were helpful with that. They understood why I was doing it. It's a vacation home and I don't spend a whole lot of time down here and don't need $100 worth of TV that I don't watch.
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Feb. 10, 2024
The sales team at Mediacom was fine. They weren’t too pushy and were professional. The installation went smoothly, too. We have the internet service and I haven't had any issues with the service. We use it to stream TV shows and to play online video games and we're happy with the service so far.
Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Feb. 9, 2024
We have internet with Mediacom and their service has been good. But at the beginning, we weren’t notified when the bill was due and there were late fees. We have that all set up now to where they would text mine and my brother's phone. I called and paid over the phone with them. It was really easy and fast. Their rep was also very helpful and nice.
Thank you so much for your review. I apologize for the issue with the bill, but I'm glad we were able to get a resolution, and that you had such a positive interaction with your rep. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Feb. 9, 2024
Everybody from Mediacom that I've spoken with has been absolutely wonderful to deal with. Getting in contact with them is easy. Sometimes, there's just a wait on the phone if they're busy. It seems like every month, there's an issue with the service. I called because for some reason, my internet just shut off. I did the normal unplugging of the modem and running it through the cycle thing that you do when that happens. So, I called them and I said, "Hey, what's going on?" The lady said, "Oh, well, we tried to do it over here on our end. And we're gonna have to send a technician out. And it's gonna be 49.99." I was like, "No. I'm not paying for that because I have done nothing to this. I haven't even ever touched the modem. It's over behind the couch and it stays there." It was nothing that I've done personally.
She then said, "Okay. Well, hold on. Let me just submit this thing. We're not gonna charge you for that. It's fine. Right?" Somehow, they ended up charging me that 49.99, and then they were gonna refund it on the following bill. I only deposited the money I knew that I needed to pay my bills. So, when that Mediacom took an extra $50, my PG&E didn't get paid on auto pay and it dinged my credit score 80 points because I had no idea. It went delinquent for three weeks before I finally needed to put some money in the bank. Overall, I'm not totally satisfied, but I'm not dissatisfied. Everybody's been courteous.
Good morning Adam,
Thank you for taking my call today and posting your review. We are so sorry for the issues you were experiencing and the transfer fee. I'm glad that we were able to get some credits applied for the outages in the area and the transfer fee we were able to also remove and all credits for these have been applied to the account. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Feb. 8, 2024
There are a lot of interruptions on our internet signals and even likes to close off of web pages at times. We could be doing one thing and all of a sudden, we'd lose connection or it would freeze up. We've spoken to Mediacom many times about it and most of the people we talk to are very helpful. But the problem comes back all the time and the only thing to do is reset it.
Reviewed Feb. 8, 2024
I don't like satellite because they go out during a storm and Mediacom doesn't use those so I chose them. I have problems with their router a lot of times, though, and I lose my service for two or three days. I also don't like my price. It's so high and all I got them for is for my internet. But other than those, I don't have any problems with the people and during a storm, I still have service.
Good evening, Gary,
Thank you for taking the time to write and post your review. I am pleased to read that you are happy with our representatives. If you are still having service issues or would like to discuss your billing, please do reach out to us as we have options available to help you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 8, 2024
I have Mediacom in my house and I have it at my daughter's place. The service is sporadic. It goes off a lot. So, the service is not commendable, but it's what we have. The installation was great. The gentleman was very nice.
Good afternoon, Bill,
Thank you for taking the time to write and post your review. I'm deeply sorry to read regarding the service issues that you describe. If you are still having these issues, please do call us on 800-332-0245 and we will be happy to help. As always, if you do have any further questions or concerns, please call Mediacom customer service. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 8, 2024
I've had Mediacom since 1985, and I'm not gonna change. I have cable, internet and phone services through them, and there was only one time when we had an idiot show up for a repair. I had a little dog and I just laid down clean piddle pads. I had some over by the front door, and the guy walked in here and stepped where he didn't have to (on the piddle pads). His feet were wet and he walked on the carpet all around and went into the bedroom, knocked stuff off of the bookcase and never bothered to pick anything up. He stayed in there for 20 minutes and came out and said, "It's fixed as much as I can do" because he said, "You've screwed it up. You're gonna get charged for it." I said, "No. I'm not."
The techs usually have their ID out to where people can see who they are, and I never saw that. If he hadn't had an Xtream jacket on, I wouldn't even know he worked for Mediacom. I also saw the truck when he left. I called Mediacom and turned him in. I said, "Don't you ever send him back to my house again," and they said, "Don't worry. We won't."
Mediacom is doing a good job. My daughter likes to listen to the channel Cozi. She works from home and she's in her office when she's got it on in the living room listening to a show. I've watched it too. There are some of the older shows as well, like little house on the prairie and that's usually on there. Some of those shows are better than what’s on now. When Cozi went off, we couldn't figure out what was going on, so I decided I'd call Mediacom and see if I could find out what happened. I take it that Cozi doesn't like something about Mediacom, and that's why it's not there. Besides that, I'd recommend Mediacom to anybody. I like it better than I would DISH or DirecTV.
Good evening, Doris,
Thank you for taking the time to write and post your review. I am deeply sorry to read regarding the issue that you experienced with one of our technicians. I am incredibly pleased to read though that you haven't had any further bad experiences. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 8, 2024
We are in a dead zone, and Mediacom is our first cable company. They brought it down the road and we saw them putting it in and flagged the guy down. There was a little disconnect between the employees knowing that the cable was coming. We had to wait, but it all worked out, so I'm happy. We used to have Hughesnet and a dish on the back of the house, then we had Dish TV and that was on the front of the house.
We got rid of Verizon and Hughesnet, and our bill from Mediacom has saved us $75 a month. Also, we can watch movies without interruptions, and I can pay bills in a matter of minutes instead of half an hour. So far, Mediacom has been great. Everybody's been very courteous and they've showed us what we needed to see and taught us how to do whatever we needed to do.
Good evening, Mary,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with both our services and our representatives. Thank you again for taking the time to share with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 7, 2024
The technician called when he was about 15 mins away to let me know he was in route to my home. He was very knowledgeable of the products as well as showed professionalism. He answered all of my questions regarding Mediacom products and services. He explained to me how the new eero device worked and he told me some features about the device that I was not aware off. I thought that was nice of him to go that extra mile to explain how the eero device worked.
Good evening, Margaret,
Thank you for taking the time to write and post your review. I am incredibly pleased to read regarding your experience with our technician. It sounds as though he was courteous and well informed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 4, 2024
We were not happy with the Mediacom cable (tv, HBO, etc) as the price kept going up. We can get approximately the same thing on YouTube TV for $100 a month vs. $200. We are keeping the internet service as we found a good price for 1G download speed by working with a customer service person who was very helpful. We have been a loyal customer for years but you kept raising the price and playing games with the "special offers" that expired after 1-2 years. That really makes people nuts.
Updated 3/13/2024: I was concerned about the increasing cost of my cable tv and internet bill. I spoke with a representative from MediaCom and she explained that they could not do much about it as the television networks were sort of holding them hostage. so I dropped the cable TV portion and went with just the wifi. it works fine. I also had some technical issues with the wifi when I unplugged the cable boxes and contacted tech support. a really great tech guy came out and fixed it right up and we are good to go. Tech support from this dude was excellent.
Thank you so much for your review. I am happy I was able to reach you today and go over the concerns with pricing for our TV serivce, but I'm glad that we were able to get you a good price on the Internet Service. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Feb. 4, 2024
Was told only way to set up new password & log in was on my phone!! I only use my phone for phone calls. So I still can't access my account! WHY CAN'T MY COMPUTER COMPANY SEND ME A EMAIL???? I'm not sure how I am going to get my bill now???
Thank you so much for your review. I am happy I was able to reach you today and go over the concerns with the password. I'm sorry for all of the trouble and inconvenience with it, but I'm glad you found a way to get it resolved. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Feb. 4, 2024
Unfortunately I had a service appointment on Tuesday that was a no call no show. Rescheduled for Thursday. Received message this appointment canceled without explanation. Rescheduled for Friday. I got a text message on Thursday that a technician is on the way. By then I was so frustrated I returned my equipment. Very uncharacteristic customer service from Mediacom.
Good afternoon, Robert,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554. Our contact number is a 24 hr number and we are here to help you resolve any issues you are having. We appreciate your business.
Warmest regards,Tim
Reviewed Feb. 4, 2024
I feel very confident in the service and care I received and receive from all the workers that help me on phone. I just wish pricing would stop raising so high. Seems like everything is going up too much these days. But thank you for having such a great team of people.
Good morning, Cindy,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our Mediacom Representatives. Regarding the pricing, please do reach out to us by phone or by texting us, as we do have options available for you that may help reduce your monthly costs. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 3, 2024
Have placed two calls to speak with loyalty department concerning my bill. They did return call a couple of days later but left no call back number or voicemail instructions on how to contact them. Frustrating that I will have to call back and talk to agent who will tell me that loyalty department is unavailable and they will call me back. If you miss the call then you will have to start over again.
Good afternoon,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your billing. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest regards,
Joan
Reviewed Feb. 3, 2024
Lucas ** is a very skilled technician and a great ambassador for Mediacom! He was efficient, knowledgeable and explained the details. At the same time he was a great representative for Mediacom. Please share my thanks with him. I appreciated his service and great attitude! Overall I am a satisfied customer.
Good morning, Bill,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our technician and with how well Lucas represented Mediacom. Thank you again for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 3, 2024
The worker was on time and did great job but I was told that I needed a signal extender in the basement and that he would speak to his supervisor and be back that day. That was six days ago and heard nothing so still have problem in basement so what kind of rating do you think you deserve?
Good morning,Mike,
Thank you for taking the time to write and post your review. I'm very sorry to hear the tech didn't come back but you were able to get the tech back out and he was very knowledgeable and was able to get them working and haven't had any issues since with them. Im pleased that the services are working in your basement and throughout your home. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Feb. 3, 2024
I don't know exactly which channels I can watch. The Grand Old Opry Circle has evidently moved and I cannot find it. I have all sorts of sport channels I have no interest in. Music is listed but doesn't seem to be available. I would really like to have a correct list of channels I can get and which plan I have. Why do channels say I need to subscribe?
Reviewed Feb. 3, 2024
No service yet...Next appt is tomorrow Sunday....5th appointment. New modem w WIFI router combo...that is HARD to install. The technician repairman has diligently been trying to resolve the issue. He's amazing...Has tried hard to satisfy. My service for the last month has been iffy.
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,
Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest regards,
Joan
Reviewed Feb. 3, 2024
This problem has not been solved since June. The first temporary line was not put in till July almost 6 Weeks after line was cut. I had no TV or internet. I been here several times with issues. A new line is going to be put in who knows when.
Good morning, Terry,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the service issues you have experienced. I am happy I was able to speak with you today and confirm our technician fixed these issues on his last visit by having the line placed as aerial instead of having it buried. We have applied for credit for the service issues towards your bill also. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Feb. 3, 2024
Got a new EERO and tech could not help me over the phone and gave me the wrong information.. but service tech on location fixed in two minutes.. There was no introductory letter with the new unit and I had to make phone calls to Mediacom. Service Tech was very professional...
Good morning, David,
Thank you for taking the time to write and post your review. I am deeply sorry to read that the inaccurate information was provided over the phone when needing help with your Eero. I am incredibly pleased to read that our service tech was professional and was able to fix the issue. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 3, 2024
Phones would not complete dialed calls to the local area. Outside area calls went through, but not local area. Customer service stuck with it diligently until problem was resolved and called back to affirm. Excellent service and follow up.
Good morning, Robert,
Thank you for taking the time to write and post your review. I am deeply sorry to read about the phone issue that you experienced. I am incredibly happy, though, to read about how we tracked the issue and followed up with you to confirm that it was fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 3, 2024
Over the past two weeks TV reception has been poor, to message that there is no signal. A Mediacom staff did come by and said he would refer the problem to someone who would come by in 2 or 3 days to check the outside connections. Never saw anyone. However, there was good reception last Wed. and Thursday. Then Friday the problems returned. Today, Saturday started with no reception, but there is reception.....and Socket is laying lines now for the neighborhood,...and I do not want to join. But I do pay a large fee for TV, Internet and Phone service. Too much for a retired 89 yr. old. Sure hope the problem will be addressed soon
Thank you so much for your review. I am happy I was able to reach you today and go over the concerns with TV service. I'm glad that things are working better now. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Feb. 3, 2024
This wouldn’t have been an issue if the people answering the phones were familiar with the specific modems. It literally took the tech 30 seconds to fix the issue. He was great and very polite and professional. I feel like this could have just been resolved over the phone if they had known what to tell us to do.
Good morning, Cheryl,
Thank you for taking the time to write and post your review. I am deeply sorry to hear about the issues that you have experienced. I am, however, incredibly pleased to read about our tech being very polite and professional. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 3, 2024
Called a number from Google for Mediacom. Our internet was cutting out - tvs, phones. Buffering. I asked if he could check to see if there was a problem in my area. He said I would have to contact the manufacturer of my router to check if it was working correctly, I am pretty sure it one you use - eero - so why couldn't you check? I spent over an hour on the phone with the manufacturer and she ran test after test. Determined that the internet that I was paying for was not what was coming into my home.
Miraculously, the continual buffering has stopped. Not the problem it was. If this happens again, I am changing internet providers. It appears maybe my internet was being diminished from Medicacom. I own my router and modem, fairly new, didn't think that was the problem. What was the problem???? I am not happy with the 'helpline person', nor the fact that I had to waste so much of my time trying to get my it doesn't seem like it was necessary. I can say that I am suspicious now.
Good afternoon, Cheryl,
Thank you for taking the time to write and post your review. I am deeply sorry regarding the service issues that you experienced and for us not seeing it right away. I was incredibly pleased to confirm during our call that everything is resolved and working well. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 3, 2024
The technician was extremely polite and diagnosed the problem quickly. He replaced the defective TEVO remote box and checked the exterior house connection to make sure all was fine. The following day another technician stopped by to make sure everything was still okay and if I had any problems. Great service, thanks.
Good morning, Richard,
Thank you for taking the time to write and post your review. I am deeply sorry to hear that you had a problem with your Tivo box and remote. I am, however, incredibly pleased to read about your experience with our repair technicians. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 3, 2024
The technician was very helpful but did not fix the problem because he couldn't because the problem is with the Eero device. So in order to have wireless tv, I need to unplug my Eero every time I want to turn on the TV. I will be getting rid of Mediacom as soon as I can get Socket out here.
Good Afternoon, Michael,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. I do show an order in for disconnection of service. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554.Warmest regards,
Tim
Reviewed Feb. 1, 2024
I was not getting internet to my TV. My phones were going in and out, and the computers were kaput. I had a serious problem with a tech that was answering the phone. He told me it was my problem and I had to figure it out on my own. I almost quit and gave the equipment back. They dropped a little bit of the price, but it's creeping right back up again.
Good morning, Michael,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the service issues you have experienced. I am happy we were able to speak with you and confirm the services are working since the outage was closed in your area. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Jan. 30, 2024
Signing up with Mediacom Cable was straightforward. It was seamless and quick. Also, the internet speed is fine. Mediacom serves our needs and it would serve their purpose too. Go ahead and use it.
Good morning, Christina,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that signing up and getting the installation done was seamless and quick. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 30, 2024
Their internet service is not 100%, but it's okay. Most issues are when it's an overcast day. Also, their techs are very professional when we've had them come out.
Good afternoon, Tracy,
Thank you for taking the time to write and post your review. I am sorry to hear that you have had service issues in the past. If you ever do have a problem, please don't hesitate to reach out as we are happy to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 30, 2024
The service of Mediacom is all right. The price is high, though. It keeps going up every year. As soon as I get another option for service, I'll probably drop Mediacom and go somewhere else.
Hello Chappel,
Thank you so much for your review. I am happy I was able to reach you today and go over all of your concerns with the pricing. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Tim
Reviewed Jan. 30, 2024
I have cable service with Mediacom and it's very good. We enjoy it. I don't know what I would do without it. I would recommend it.
Good morning, Willie,
Thanks for taking the time to write and post your review. I am very happy to read about how much you enjoy your services with us. Thank you again for sharing. If you do have any questions or concerns that come up, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Tim
Reviewed Jan. 30, 2024
The price is going higher and higher. Five years ago when I moved here, it was $88. Now, it's gone up to $202 every month. My daughter-in-law called last month and had my internet taken off because I don't use it. I haven't got a bill yet since that happened. It should be quite a bit lower. Also, the service comes and goes a lot but somebody around will call it in and they get to it in a decent time most of the time. The phone is hooked onto it and that's handy when it's not on.
Good afternoon, Phyllis,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with pricing. We have attempted to call you several times, but were unsuccessful in reaching you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Jan. 30, 2024
When I got Mediacom's service, I had to wait three weeks because one of their employees that drives the truck didn't wanna go on the pole to hook up my service. But he didn't have to go on the pole and do my service. He could have just done what the other guy told me that he could have just set up everything inside my walls, through my floor. He didn't want to drill the holes underneath my house and through my walls. The internet service is slow at times. When the wind blows or it's raining, we would lose service for a while then it'd come back on. We just have to keep resetting the white little box. I pay $140 a month just for internet and that is high. Other companies will give me $50 for internet.
I wasn't too happy when I wanted to get the camera and the security system for the inside and outside of my home and it didn't go through. I had to get insurance on the camera even though I'm renting it. Mediacom called me and I explained it to them. They don't even read their materials they asked me to read. They need to be knowledgeable about what they have. When you call and ask them, "Are there any discounts that I can get?" They'd say no but when you call someone else, they would say, "Yeah. I can raise some discounts. Let me look you up and see what area you're in."
Good afternoon, Lynese,
Thank you for taking the time to write and post your review. I am deeply sorry to read regarding the issues you experienced with your installation. If you are still having any service issues or intermittent services, please do reach out to us as it sounds like repairs may be needed. I do apologize for any confusion regarding our digital home services with the cameras. We don't rent them but are instead sold outright or with a payment plan for the devices. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 23, 2024
10 days ago.. TV box started having issues flashing "Serious Problem Detected". 3 hrs to fix... Had tech out & changed to eero internet thing. 3 days later box NOT working AGAIN. This time not coming on at ALL. Called & had to wait 4 MORE days (after over phone signals sent to box didn't work) for ANOTHER tech... BOTH techs were very kind but, after testing box we found out it was shot, junk, blown, trash, etc & that they'd have to give us a NEW box... Ok... I guess there's no other options.
ONLY then do I FIND out that I NOT ONLY LOST ALL the shows, I had recorded & had been saving to watch when season started and my husband or I wasn't working late but, I THEN FIND OUT their ARE NO LONGER ANY Boxes Available THAT RECORD Shows??? WHAT? This is quite literally the ONLY REASON we have Mediacom, honesty have MORE channels with my Bunny Ears Antenna to say I'm UPSET, DISAPPOINTED, IRRITATED & honestly Pissed would be a HUGGGE UNDERSTATEMENT. Seriously WHY would Mediacom do this? I waited ALL those days for tech for nothing...
Good morning, Alysia,
Thank you for taking my call today and for taking the time to write and post your review. I am deeply sorry to read about what had happened with the DVR and that your recordings were lost. I was happy that I was able to help you with making choices for the future regarding your services. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 20, 2024
The internet service with Mediacom has gotten better. We just moved to this house two and a half years ago and at first, we were experiencing a lot of brief outages. But Mediacom has been up and down our street quite a bit and they seem to have figured things out. We dropped their TV service and went to YouTube TV so that stresses out our internet a little bit more but we haven't had any issues that I'm aware of. I like their app, which is like text service, and the experience has been positive.
Good afternoon, Harry,
Thank you for taking the time to write and post your review. I am sorry to read regarding the service issues that you had first experience when getting started. I am, however, incredibly pleased to read about how well things have run since then and that your overall experience has been positive. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 18, 2024
The service has been excellent. When we have a problem, they've been very good but it's hard for us sometimes to correct things over the phone. They always want you to try letting them correct things from their end and they will ask you to do something on your modem or box. It's hard for us to do anything that way so we prefer the personal service. Sometimes, it's a week's wait but they come. The last time, I had a technician that spent 20 minutes showing me how to use all the buttons on the remote by not seeing. He showed me everything and then had me do it. Later at the end, he had me do everything again so that I could know what I was doing. He was very patient and very kind.
Good morning, Eunice,
Thank you for taking the time to write and post your review. I am sincerely happy to read that our technician was able to take the time to go over everything to help. Thank you again for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 18, 2024
We use Mediacom for our internet service and it's great. I'm pleased with it. The cost is fair, too.
Good morning, Jane,
Thank you for taking the time to write and post your review. I am incredibly happy to read that you find our internet service to be great and that you feel the cost is fair too. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 17, 2024
The cable and internet services are good. I like them. Once in a while, it freezes out. Otherwise, they're pretty good. They just don't give you enough time to pay your bill before they shut you off. When I first got it hooked up, I told them I didn't get paid until the 3rd of each month but they wanna shut me off by the 27th of my internet.
Good evening, Tonya,
Thank you for taking the time to write and post your review. I do apologize regarding the billing and due dates. The due date is generated by our computer system when the services are installed and sadly isn't controlled by the agent placing an order. The due date, however, can be moved though when an account is in good standing. Please reach out to us as we may be able to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 17, 2024
The internet service is good.
Good evening, Shrhetti,
Thank you for taking the time to write and post your review. I am incredibly happy to read that you find our internet service to be good. Thank you again for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 17, 2024
I live in a condominium complex and among my choices, Mediacom is the one with the higher speed that I need and it’s better than the other option that I have. The service has been pretty stable. It's all underground so we don't have that many outages or anything like that. It's good enough speed and the price is ok. But it went up on me not recently and and they could do the price better for the particular service. But they were willing to work with me to get a better price as not to lose me. I told them I was gonna cancel it because I'm not using it enough and they worked with me to get me a really good rate.
Good evening, Terry,
Thank you for taking the time to write and post your review. I am sorry to read about the price increase, but I am incredibly happy to read that you were able to get a new promotion. We appreciate that you have stayed with us as your service provider. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 17, 2024
The cost could be cheaper and the two-year bundle is kind of ridiculous because I pay 20 bucks. But other than that, I really have no problem with them. They do good.
Good evening, Emily,
Thank you for taking my call today and for taking the time to write and post your review. I am sorry to read regarding pricing. I was happy to share with you that you can remove your modem rental fee by purchasing your own modem and return the rental back to us. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 17, 2024
I had a good experience with Mediacom overall. It was easy to get in contact with folks. The service itself did what it needed to. It was okay. But the fact that I had to go to a different app though was somewhat unexpected. They were doing a third party with Alarm.com and that aspect wasn't exactly seamless.
Good evening, Latimer,
Thank you for taking the time to write and post your review. I do apologize if you ran into issues with the Alarm.com app. I am happy to read that you have had a good experience with us overall. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 17, 2024
I'm satisfied with Mediacom. Their service is okay. However, I got television and phone. I don't have internet but I get billed for it. Can't take it off because they don't do it.
Good evening, Betty,
Thank you for taking the time to write and post your review. I am sorry to read regarding the issue you have had with removing the internet services. When you remove the internet, it ends up removing the promotional discounts that you have and sadly would make the cost increase without it for the promotion that you have. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 17, 2024
It's good when we get Mediacom service in this area. We're in a rural area and sometimes the service goes out. When the weather's bad, the signal is bad. But they get here quickly as you need them.
Good evening, Debra,
Thank you for taking the time to write and post your review. I am sorry to read that you have experienced issues in harsh weather. I am, however, incredibly happy to read how pleased you are with the services we provide you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 15, 2024
When Mediacom Cable got it all set up, the guy came out on a Saturday and I was in a hurry to get it done. They were very helpful to get that moving for me so I could get it done. I spent the first four to six weeks having trouble that it would go out all the time. All the time, I had difficulties. It was a brand new, out-of-the-box television because I moved into this apartment and left my situation. I knew it wasn't the television. Mediacom kept telling me it wasn't on their end, and they would boot it. I battled with that for four to six weeks, but I dealt with it because I couldn't do anything else. I was laid up after surgery. So once some time had gone by and they finally came out and got me a new modem and box, they realized that it was a bad modem. So, we got it resolved.
I started out at $122 for my package, and I got the basic package with internet. I was fine with that. Within the first year, almost to the day, it went up to 126.06. Things go up. Nothing got better, nothing got worse. But $4, I get it. I have been happy with it. They have resolved things either over the phone if I had an issue that was a little disturbance. I have been happy with them.
Yesterday, I called and talked to them because I got my bill in the mail. It has not been my year. I called to ask why they're doing it now, so I called to ask. Because the last time, it was almost on my anniversary date, they raised it to $4. So, I called the rep last night and said, “I just got my bill and it went from 126.06 to 139.12. Really? And it's not even my anniversary. I still have until September before my two-year hit time,” because this was kind of a two-year agreement that I had made with them when I opened this up. I could cancel it any time, but it was kind of a two-year promotion thing that I was saving $10 by doing it. I don't have the $10 kicked back on there until September, and it's up to 139. I said, “That's more than just a few dollars like you would do that things go up every year.”
They said they had a major increase with your basic channels and some kind of broadcasting. One went from $50 to $63. So, it was a $13 increase. And the other one went up from 20 some dollars. They told me $23 to $27. That's why I got this big increase. I said, “This is ridiculous. I'm not happy about this. Because in September, you're gonna go up 10 more bucks. I just have the basics with you guys.”
The rep said, “I can't help you. I said, “Obviously, you're not going to help me. I might have to just cancel altogether and either go another route or go back to my basic four little channels.” It's nobody's fault. But she wasn't sympathetic. She didn't know I had an accident. I said, “Okay. Fine. I'll have to do some soul searching here of what I'm gonna do here in the near future before February 9th, because that's my next cycle time for my billing.” I'm very disappointed. But I have been very pleased with Mediacom in the less than two years I've been with them. They help me over the phone or they get someone out to me if need be. That little fluke off the beginning, that's chalked up to bad timing. And they didn't know their modem was bad. I would not have blamed them for that or held it against them.
Good evening, Sylvia,
Thank you for taking the time to write and post your review. I am deeply sorry to read that the monthly price has increased. At Mediacom, we're fighting against rising television programming costs and unfair bundling practices on behalf of our customers. Please visit Mediacomonyourside.com for more information. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 15, 2024
The installer told us we'd be better off if we streamed and not use Mediacom because it sucked. Also, it looked like he would have to go under the a deck, which he ended up not having to do, and he said, "Well, I'm not about to crawl under there for 16 bucks an hour." He's not a happy person with his job. It was not good customer service.
I'm disappointed in some of the features of their service. We've had no trouble with the internet but I'm not crazy about the TV. They don't have a DVR system or even the streaming where we can record stuff. Then, sometimes, it will stop and say we don't have a subscription although it's a regular channel. But then it'll come back on. There's a lot of interruptions with it. But it was a deal to get a little cheaper price. Although, I thought it was gonna be a lot cheaper than my Comcast. It still costs me $200 with no premium channels. I'm satisfied with Mediacom. I just have to learn to adjust to what it doesn't do.
Good morning, Debra,
Thank you for taking my call and for taking the time to write and post your review. I am deeply sorry to hear about your experience with our installation technician. I appreciate you letting us know and we will do our best to try to prevent that from happening again. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 11, 2024
We have had issues since mid December, in summary, customer service for maintenance is horrible. Everyone is friendly on the phone, but still not resolved. Mediacom doesn't keep in communication with you, they "cannot track maintenance or communicate with them", our recent fix was to run a feeder cable from our across the street to the box on our property. How is this a permanent fix? We had a recent snowstorm. I called Mediacom the day before to let them know that it will be yanked out by the snow plows. Their fix? ORANGE CONES?!?
Called to report the outage, have to send a tech person even though we know it's a maintenance issue and a waste of everyone's time. I am always told they will "escalate it" which I have found is not the case. So, we have not had internet for 2 days so far, 5 days over the Christmas holiday, 3 days prior the week before Christmas and that was because Mediacom disconnected us instead of our neighbor. I would not ever recommend Mediacom. I am just biding my time until a new service provider arrives in our area in a month or two.
Reviewed Jan. 8, 2024
I am very unhappy how our bill keeps going up. We have been loyal customers and all your company wants to do is take care of new clients. How about taking of your existing customers. Your existing customers is the loyal ones who will and does refer clients to your company.
Good morning, Lisa and Eric,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the billing issues you have experienced. I am happy I was able to speak with you today and confirm we have the best offer available on your account for you and I was able to assist in removing additional services that were not being used. If you have any further questions orconcerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Jan. 8, 2024
Ben, the service tech, was very knowledgeable, friendly, and professional. He answered all of my questions in layman's terms. After installation, he verified that all the equipment was functioning properly. Ben checked the outside control panel to make sure it was functioning properly. He was also diligent in covering his shoes with booties to avoid tracking dirt and moisture onto our floors.
Good evening, Dennis,
Thank you for taking my call today and for taking the time to write and post your review. I was happy to hear that everything did go smoothly and that everything is working fine. Thank you again for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 8, 2024
I called Mediacom to finally cut the cord and ditch the cable and TIVO. Mediacom phone rep was very helpful and set us up with a new mesh router, same internet speed, much less money. We reviewed the equipment that I was expected to return and when. The experience was good and I saved a lot of money.
Good evening, Kurt,
Thank you for taking the time to write and post your review. We appreciate that you decided to keep our internet services and that you are happy with the recent changes. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 8, 2024
I paid Bill and this is the reason for this experience and Mediacom has GREAT service. I work from home a lot of times and I need my internet service to be top notch. I love my service and no issues. My daughters introduced me to Mediacom and I am very happy. BRAVO.
Good evening, Bulinda,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with our service and how it's been problem free. We will continue to do our best to provide you with reliable service. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 8, 2024
I was canceling my subscription and the Lady I talked to was very nice and helpful. I explained that I could no longer afford to pay the rate I was on because of being on a fixed income. She found me a much better rate because of my low usage. The problem was that I had called in twice before seeking a lower rate and was told BOTH times there was nothing that could be done, so I went with another company. I had been with Mediacom for many years and didn't want to change service, but felt I had no choice, then I find out I would not have had to do this if your employees had been on the ball and were there to really help someone.
Good morning, Sandra,
Thank you for taking the time to write and post your review. I am deeply sorry to read that a representative advised you that we didn't have any better pricing options. I am also sad to see you leave our services, however I do understand. If you are ever in need of services from us, we will be happy to have you back as a customer. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 7, 2024
I called to lower the cable bill for my mother. The associate was so helpful. She took a lot of time to help my mother. My mother was being charged for a ton of internet services that she does not use. The associate was able to lower the internet cost and apply a long term customer discount.
Good evening, Marquette,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with our representative and about how she was able to help. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 7, 2024
Technician came and found a unit on the line near the utility pole not working all the time. He then checked the line from the box on the house and found it to be OK. He then told me A maintenance person would replace the unit on the line near the utility pole then he left.
Good evening, Patrick,
Thank you for taking the time to write and post your review. I am sorry to read regarding the service issue you have experienced. If you are still experiencing any further service issues, please do reach out to us and we will be happy to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 7, 2024
Jordan ** and an assistant tech person did a fine job stringing cable to my house and setting up my new internet service. They were very professional and answered any questions I had. Excellent work. I would recommend their work to other Mediacom customers. I wish the cable from the demarcation box could have run through my attic but Jordan explained that the demarcation box needed to be close to the ground for future technician visits.
Good afternoon, Robert,
Thank you for taking the time to write and post your review. I am incredibly happy to read about our technicians and the good work, professionalism, and knowledge that they had. Thank you again for taking the time to share with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 6, 2024
Technician responded on time and fix the problem in a timely manner. Very professional and courteous. Tech talked us through the issue and all the reset procedure. Also the phone technician was professional and courteous when we were making the repair appointment. This is the second time this TIVO box has quit working in the last year.
Good afternoon, Kerry,
Thank you for taking the time to write and post your review. I am sorry to read about your TiVo box going bad. I am, however, happy to read that both our technician and phone representative were professional and courteous. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 6, 2024
The cs person needed retraining... After spending 2 min thanking me for my business, several times she was unable to allow me to pay my bill using my medicare supplement as well as my debit card. She put me on hold for 5 minutes... after telling me I couldn't pay my bill.. in advance. I pay every month using the over 65 help from the government, then the $50 medicare supplement allows me to use and then the # $44 that is left I pay using my debit card. Most of your reps are wonderful>.. This is twice I ended up with one that was not able to take a payment.
Good morning, Janet,
Thank you for taking my call today and for taking the time to write and post your review. I am very sorry for the experience that you had while trying to make a payment over the phone with our representative. We will do our best to try to prevent this from happening again and I thank you for bringing this to our attention. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 6, 2024
I have just completed my 3rd phone call to try to make changes in my bill. I called in mid December to indicate I would be ending services due to price. At the end of that call I was told that I would be charged 64.97 via autopay and that it would begin immediately. Autopay was not set up for that bill apparently, so another phone call was made to pay by phone and clarify that autopay would begin in January. I assumed the 64.97 amount was correct. I received billing notice in the mail for 75.67 to be taken out of my account.
Another phone call indicated that to receive the additional 10 dollar credit, I would need to do electronic billing and auto pay. I thought that was what I had agreed to for the first phone call. Hopefully, this is now resolved, but I have now paid 20 dollars more than I expected over the last two months. Further, I was told during the first phone call that this price was not subject to any "deals" and yet my paper bill clearly indicates that the price will increase in a year. It won't be a problem, because I will have found a different provider by then.
Good morning, Deborah,
Thank you for taking my call today and for taking the time to write and post your review. I am deeply sorry for any incorrect information that was provided to you. I was glad that I could talk with you today and help answer all your questions and concerns. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 6, 2024
Don't understand why you don't have special or discounted rates for seniors or long time prescribers. Very unhappy with the $30 info to call to see if you quality total was of our time. We have had Mediacom for several years. Monthly rate is higher now than it ever has been. We want to stay with mediacom but wondering if we will be able to continue much longer.
Good morning, Jerry,
Thank you for taking my call today and for taking the time to write and post your review. I am very sorry to read that the email about ACP program didn't help you. I am, however, glad that I was able to speak with you and that I was able to find a discount for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 6, 2024
Your individual by the name of (GINA) went above and beyond to help me with this problem. With her help it took about 45 minutes to correct the problem. She tried many different solutions and finally we were able to accomplish and fix the problem. She deserves a that Aboy for her help. Thank you.
Good afternoon, Donald,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with Gina and that she was able to fix the problem. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 6, 2024
Mediacom is too expensive, and will probably at some point force us to make some cuts. The service has been fine, although I have lingering attitude issues from some very poor service and a dismissive attitude from Mediacom when we lived in a very small town.
Good afternoon Mary,
Thank you for taking the time to write and post your review. I'm sorry you are upset about the prices of your services; you are in the best offer and savings for your services. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Jan. 6, 2024
The Video buffer was only 3 seconds on the previously installed box in my living room for TV reception, which was causing numerous daily pauses in TV telecasts. After diagnosing the problem, the technician on the December service call was able to replace the hardware with a more typical buffer of 30 seconds that satisfactorily resolved the problem.
Good afternoon, John,
Thank you for taking the time to write and post your review. I am sorry to read regarding the issue that you had with the video buffer. I am, however, incredibly pleased to read that replacing the box did fix the issue. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 6, 2024
Good technician. Very knowledgeable about the equipment and the process and how it worked. Now if cost of service is controlled and not increased, I’ll judge how long I keep this service. Hopefully for a long time. My tech. was well informed and helpful and willing to answer questions. He was well prepared to do his job.
Good afternoon, Gary,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your installation experience and about how well informed our technician was. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 6, 2024
The picture quality and stuff like that and my Wi-Fi that I currently still have I like but the reason why I discontinued my cable as quickly as I did is because I was paying a lot of money for pretty much no channels, news channels pretty much. At first I had the basic and then I bumped it up to the next level and it made no difference at all but my bill went up so I didn't want to continue to bump it up to the next level and then my bill would be Sky High every single month so I discontinued a cable but Captain Wi-Fi because I am very happy with the Wi-Fi.
Good morning,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your billing. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Jan. 6, 2024
I’m rating your service overall since I’ve been a customer for over two years. Your ease of paying bills is nice. Your price is a little high for the speed we get. We only get 100-400 mbps depending on time of day and where we are located. You are easily affected by storms and when there is an outage I have seen it last more than 2 hours or even up to 2 days. I would like to see you do fiber. Frontier has offered me fiber for only $50 a month.
Good afternoon, Lauren,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and cschedule for a tech to come and help assist in setting up the eero. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/
We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Jan. 5, 2024
Quite too often while in the middle of watching a streaming movie the movie will stop and the small circle will begin spinning in the middle of the TV screen. When that happens we must restart the entire program over again-This is very annoying - no one seems to know the reason for this.
Good afternoon, Charles,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554. Our contact number is a 24 hr number and we are here to help you resolve any issues you are having. We appreciate your business.
Warmest regards,Tim
Reviewed Jan. 5, 2024
The rep was very knowledgeable and anxious to help resolve our issues quickly. He had no problems being able to help with our request without hesitation. I would hope that we would be able to get that rep on a future call. He was very polite and professional in his handling of the call.
Good afternoon, Lori,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our representative and how very polite and professional he was. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2024
Home security system and office equipment went out of service for 8 days, because of internet problem. Hours on the phone with Mediacom. Their reps. Continually blamed the problem on something else. A service rep. finally showed up and displayed total ignorance. Did not even spent 10 min. to look at things. Then went outside to his truck to allegedly talk to his supervisor but left without ever coming back inside. Finally after more long and mostly wasteful phone calls with Mediacom, a local supervisor Michael ** came and solved the equipment problem, although 2 new pieces also not functioning, a 3rd piece of equipment was installed several days later to finally correct the problem, which Mediacom tried to deny for several days.
Good morning, Wolfgang,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm the issues have been fixed and resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Jan. 5, 2024
It seems like I am constantly losing my internet connection. I don't know whether this is something with my Mediacom router or what. It's extremely disappointing, and, of course, seems to happen when we really need to get online. I would appreciate any suggestions about how to keep this from happening. Last week, we seemed to lose connection about every other day. Sometimes this happens multiple times in one day. I usually unplug, then re-plug in my router. Sometimes that helps - sometimes not. Sometimes I restart my computer; that doesn't usually help. Sometimes I do a combination of unplugging router, and the top, larger-than-usual phone type plug on the router. Sometimes I just have to call the Xtream Media phone number for help. It gets SO frustrating! Please advise. Thank you.
Thank you so much for your review. I apologize for the issues you were experiencing, but I see that you had found what was causing it. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Jan. 5, 2024
I recently had internet installed at my home in Johnston City. I must say that I am very pleased with the service you provide. The man who installed my service was very friendly and professional. I had forgotten my password and a phone associate was able to help resolve that issue. I am so pleased with my service & my interaction with Mediacom employees.
Good afternoon, Barbara,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with both our services and with our employees. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2024
They put a new modem in for me. Then they worked on the TV with the wires and connections. They fixed the problem but now I don't get some of the channels I got before such as Hallmark, and Shark Tank program. They raised my monthly charges but took away at least 2 channels I always watched. Therefore I'm NOT completely satisfied.
Good afternoon, James,
Thank you for taking the time to write and post your review. I am sorry to read that you were not completely satisfied. If you are no longer able to get to the stations that you are paying for, please do reach out to us and we will be happy to fix it. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2024
Appointment made for service. Tech arrived on time. Albert was very polite, courteous and very professional. He had been previously for losing connection but all components were working correctly at that time. This time main tivo box quit working. He replaced faulty box.Tv signal was restored. He went thru all TV units to make sure no other issues existed. Albert is very knowledgeable and professional. It is refreshing to see someone that seems to care about their job and profession nowadays when most people don't anymore.
Good morning, William,
Thank you for taking the time to write and post your review. I am sorry to read that you had experienced service issues with your tv. I am, however, incredibly happy to read about your experience with our technician. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2024
I have been a Mediacom cable consumer for many years. I always received the loyalty discount but when I called to get the loyalty discount for 2024 I was told Mediacom no longer gives loyalty discount. I was very disappointed. I had the bundle TV, internet and phone. I was talked into streaming. I have Roku on my smart TV and received Internet only with the Eero device. I spoke to many Mediacom assistants and was told my bill would be around $45.00. Wow that sounds great but I didn't get that price. Now I know there is a promotion for Internet $34.99. I didn't get it either. Needless to say I am not happy.
Good morning,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Jan. 5, 2024
My internet was constantly being interrupted. When I called to have this checked out they were able to send a technician out the next day. The technician was very friendly & knowledgeable. He explained everything thoroughly. He had to replace some equipment on the pole & when he returned inside showed me how much better the signal was. I'm very happy with the results.
Good morning, Bonita,
Thank you for taking the time to write and post your review. I am genuinely sorry to read about the service issue that you experienced. I am, however, incredibly pleased to read about our technician being very friendly and knowledgeable. I am happy to read that everything was fixed and that you are happy with the results. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2024
Tracking number provided previously. Female Mediacom employee was very knowledgeable, courteous, and helpful with my request. She was clear and precise in speech and understood my need immediately, unlike some people I get who are ** in accent and difficult to comprehend. A+++ on her assistance to me. Very satisfied!
Good morning, Robert,
Thank you for taking the time to write and post your review. I am incredibly happy to read about how our representative was very knowledgeable, courteous, and helpful. Thank you again for sharing with everyone your experience. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2024
I needed to be able to talk to someone about being blocked from calling you. The only thing my call accomplished was to add my brother-in-law to my account. I Still need to know WHY I was blocked. Please tell me why this happened and what I am supposed to do now. I will continue to pay my bills when I receive them in the mail. I want to know how and why this happened to me. I need to be able to call your customer service if or when I have any more problems.
Good morning, name,
Thank you for taking the time to write and post your review. I'm sorry you were in regarding issues with making calls to Mediacom's customer service department. Im glad you were able to get it resolved with your brother and now able to make calls with no issues into us. If there is any additional assistance, we can help with it. We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Jan. 5, 2024
They gave me an offer I couldn’t refuse! So we’re staying with Mediacom and getting rid of our other provider. We have the new booster as well and that works wonderfully. We can now get our internet outside in the garage! And we also get it on the other side of the garage and house.
Good morning, Shannon,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our services and how well it has been working for you. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2024
I had service with Mediacom because I couldn't find anyone else. The service coming into our home was never constant. I was paying $98/month and it was down about 1/4 of the time. I switched because when I finally made an appointment to get it fixed, no one showed up. I called to see if they were running late and was told no appointment had been made. I had waited a week for that appointment and was told I would have to wait another week for the next one. No credits were issued to my account for the time I lost, and there was no attempt to keep me as a customer. I was very surprised to see how little they care about their customers.
Good evening, Brandi,
Thank you for taking the time to write and post your review. I am deeply sorry for the experience that you had and for the missing appointment. I am sad to things end this way and I understand your decision. If ever in the future you need services, we would be glad to have you back as a customer. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 1, 2024
I had very, very good luck with them. We have internet and TV with them and the service has very good quality. We lost our TV because of a storm and I called them to make sure that they knew it was out and they were very friendly.
Good morning, Barbara,
Thank you for taking the time to write and post your review. I am sorry to hear that your service did go out during a storm. I am, however, incredibly pleased to read about our friendly staff and how the quality of the services provided have been very good. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 31, 2023
With Mediacom, everything is good. Whatever they're doing is much better and they are not having so many people trying to be on the same line. Also, they gave me a deal right first for one year then they went up. And they're probably going to go up again. But they said there may be another deal that I could come in on and get it cheaper. So they're cheaper than AT&T. AT&T didn't give us any deals.
Good evening, Charnell,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that you haven't had any issues with the services that we have provided. Please do feel free to contact us when your price increases and we will be happy to review the options that we have to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 31, 2023
We had phone, cable, and internet with Mediacom and the service worked fine while I was with them. I'd tell others to use them.
Good evening, Angela,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that when you had services with us, everything worked fine. Thank you for sharing and for recommending our services to others. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 30, 2023
I'm a brand-new customer and we put together this package, I thought it would be around $160 and we're past the $200 mark. It seems like a lot for what we're using here. The service is good but the price is way too high. We have the internet, the phone and the essential TV with Mediacom and the quality is fine. Every once in a while, the essential TV will have a glitch. But it seems like the internet continues to work. It could just be a weak signal. It works the whole time and I haven't had any problems.
Good evening, Dawn,
Thank you for taking the time to write and post your review. I am genuinely sorry to read that the price did not end up being what you had expected. I am quite pleased to read that your experience with the services provided has been good. If you do have any further billing questions or any questions, please call us or text Molli on 66554 and we will be happy to help. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 30, 2023
Updated on 03/20/2024: I have had great service from Mediacom in the past. Recently Mediacom service has gone down. The person(s) on the phone are great, the Techs that come to my home are outstanding. The problem where I live at least 20 others are having the same problem. The lack of internet as in the upload/download speed is slower than a turtle with crutches! Seriously, everything says I have internet, that I'm connected. But I don't have internet. I have upgraded my Internet speed, I have purchased new Modem & Router. Still have the same problem. Also have a new computer (old one died) had/have the same problem, it's not the computers. I have been told we are on the construction list and have been for a couple of years. Still nothing is being done. Techs come out check the lines, check my equipment all is good, but no internet.
I feel bad for the techs that come out, they do what the can. I have had techs out to my home multiple times and it is always the same. What needs to be fixed is something they can't do. This for me has been going on for a year. Internet is off/on/off/on it's frustrating!!! I work from home, I NEED steady internet service. I really like Mediacom, but right now it's not very steady. I usually recommend Mediacom because everything about them is good. I have stopped recommending them.
Original Review: The experiences I've had with Mediacom have been positive. I highly recommend them. Their internet speed is higher and more reliable than AT&T. I've had both and I like Mediacom for the internet is faster. Usually, if there's an issue that I can't resolve on my own and I've had to call them, we get right to discuss what the issue is. And they check everything on their side if they can. If something's up, they’ll have a technician out right away. If it's early in the morning, I'd have them out on the same day, but generally, it's the next day. I had an issue coming up on the Memorial weekend and they apologized and said they wouldn't be able to get somebody up probably until Tuesday because of the holiday. But the techs ended up coming out the next day and getting the problem taken care of. So, I'm happy with Mediacom.
Good evening, Jamie,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with our services and with getting things fixed when there are issues. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 28, 2023
Doesn't matter what they tell you, you will end up paying them $130 to $160 month eventually for simple internet. They will respond below this review and speak of promotional plans, misunderstandings and how they have/will call to resolve issues but it is merely to save face on the review. The service has been unstable and I am lucky to get 15 for download when I pay for 100. It fluctuates up and down and they are aware but are not interested in fixing it.
I scheduled and awaited for a tech but he literally came to door and ran off before I could answer it. The neighbor witnessed this and even telling customer service their response was, "Well the tech said he was there and no one was home." Mind you it's all on camera. So now the customer is a liar, is not getting the service they pay for and Mediacom could care less as long as they can bill you their outrageous prices because they have had no real competitor in the area until now. Don't use them, don't trust them...If you need reliable, fast internet at a fraction of the price...Call REMC in the area who now offer fiber service. It's cheaper, faster and more reliable...After using Mediacom for years at different properties, I could never recommend them to anyone.
Good morning, Bryan,
Thank you for taking the time to write and post your review. I'm deeply sorry to read regarding the issues with your services. I will have a supervisor call you to try to help resolve any issues. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 16, 2023
Everything is great in my experience with Mediacom. They work with people. They don't just cut off their internet like almost everybody else will do. I was concerned for the last two months because I was behind on every single one of my bills and they were the only people that didn't shut off my internet. Good people. Usually always on time. They'll get in here quickly and help me out if I need it. The price is also definitely not bad for what I'm getting for real because I never really have any problems with it.
Good morning, Jesse,
Thank you for taking the time to write and post your review. I am very happy to read about how we were able to work with you on billing and that we did not turn off your services. I am also very happy to read that you never really have any problems with it either. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Dec. 14, 2023
Updated on 02/09/2024: December 23 TV service call did not accomplish the TV service we needed. Tech did not call ahead, just showed up at the door at the end of the 4 hour service window. He stated he does not call ahead ever. February 24 wifi service call solved the wifi issue. Also did not receive a call or V/M as he had indicated.
Original review: Service time 8am to 12pm. Tech knocked on door at 11:45. No call, tech says he never calls ahead. Tech would not run cable thru the wall from over fireplace to connection on side wall in builder's vacant conduit. Said Mediacom did not allow it. Ask tech about wifi service to computer in garage. Tech said he doesn't do that. I showed him the door to leave. Don't ever send him to my house again. Waste of my time.
Good afternoon William, thank you for your review, and for taking the time to speak with me today. I am happy that things have now been resolved, and again apologize for the trouble and experience you had. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,Tim
Reviewed Dec. 12, 2023
The Tech was wonderful and very knowledgeable, this is not a complaint about him! Instead I was told due to circumstances that I would NOT be required to pay installation fees for the Eeros. Imagine my Surprise when my bill showed up with those fees. The only reason I got the Eeros is because the service tech said this would solve all of the problems! Hah! My tv's quit at random and must be unplugged for an hour or so before they will work again. The list is nearly endless. You provide the worst service I have ever heard of! I have been a customer for over twenty years and for over twenty years the internet service has NOT worked correctly.
From being down for days at a time to just going off and on unpredictably. I paid thousands of dollars for new equipment because your tech said my year old computer was too old. Now you cheat me! You have a virtual monopoly in this area. So, I can't quit you. But, if you refuse to make this right I will post this and my other comments on your robbery to my Facebook, and all of my other social media. I think it is time for a change in this area. Will you be the change or just let it erase your business?
Good morning, John,
Thank you for taking the time to write and post your review. I'm sorry to hear in regards to the issues with your internet service. Im glad you havent had any additional issues since we were out to your home and fixed issues. We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Dec. 10, 2023
The customer service has been very good. But Mediacom needs to do a little more promotions for long-term customers rather than just for new customers. Other than that, the service is fine. It's just quite expensive.
Good morning, Linda,
Thank you for taking the time to write and post your review. I am very happy to read that your experience with our customer service has been very good. I do understand the concerns regarding pricing. Please do feel free to call us to see if any new pricing options have come up. We do generally get new promotions monthly, so it could be worth checking. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 10, 2023
I had another internet service that had a maximum of 100 megabits and it just was not enough. I looked at Mediacom and they had faster speeds and it has worked out great. The sales team was very thorough. It was a process that took a little bit of time, but everything happened the way they said it was gonna happen. The internet speed is much faster now and where I really noticed it is with emails and attachments popping up. But with the other service, I waited five minutes.
I had an issue one time. I have an Eero set up with them and I had to plug through a docking station. Downstairs where the unit is, everything's fast. But I come up to my office, which is not very far away, and I was seeing some lagging and it didn't make sense. They sent a tech and he spent at least a half hour going through everything and making some adjustments. Once the technician advised me that I should go in hot right to the computer with an ethernet connection, the speed tripled. It was a very good experience to have him come out.
Good morning, Melvin,
Thank you for taking the time to write and post your review. I am very pleased to read about not only your good experience with our service, but also about your experience with our technician. Thank you very much for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 10, 2023
I used to like Mediacom. But they're too high now and I need something cheaper. I have internet, cable, and phone service. Mediacom should send me an application for $30 off my internet. I called them four times and I still haven't gotten an application.
Good afternoon, Althea,
Thank you so much for taking the time to write and post your review. I am sorry to hear about billing issues you have experienced regarding the ACP $30 discount program. I am happy I was able to speak with you today and confirm that you are in the best offer on your account that we have available. I informed that the ACP program has ended through the government funded program at this time they haven't extended the program. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Dec. 10, 2023
I've had Mediacom for about 10 months and the only problems I've had were the two modems that went bad and something with the wiring outside. The internet kept dropping off. It took them a while to come out to repair but the techs were good.
Good morning, Tony,
Thank you for taking my call today and for taking the time to write and post your review. I am very sorry to read regarding how long you were experiencing service issues for. I am, however, very pleased to read that we have fully fixed the issue here and that everything is running well now. Thank you again for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 10, 2023
Their customer service reps are generally helpful and I'm overall very satisfied with their services.
Good morning, Alberto,
Thank you for taking the time to write and post your review. I am very pleased to read that you have found our customer service representatives to be helpful and that you are overall very satisfied with the services we are providing. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 10, 2023
Once in a while, our internet service with Mediacom doesn't work, but that's typical of all of the companies. Mediacom has always got it fixed quickly though, which is not typical of some of them. In their defense, they've been out here working on it for the last couple of days. So, they're working to improve and that's really good. When I lived in town, I had Comcast. Mediacom is a lot better than Comcast. The connection is better, the people are better, and customer service is better. It works better.
Good morning, Charles,
Thank you for taking the time to write and post your review. I am sorry to read that you do experience issues from time to time, however, I am very pleased to read that we do our best to resolve the issues as quickly as possible. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 10, 2023
The first time I called, I spent 49 minutes with a lady whom I could not understand. When I looked at my email, everything was wrong, including my number and the hookup date. When I called to correct that, the next lady was really good. Also, my service was good when they came and installed it. I haven't had any trouble with the internet so far.
Good morning, Laura,
Thank you for taking the time to write and post your review. I am genuinely sorry to read regarding your initial experience with placing your order. I am, however, very pleased to read that our next representative did take care of everything for you. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 9, 2023
I talked to the guy at the billing department. He was really nice. He was able to help me with the issue I was facing. The cable had gotten turned off because I had an outstanding balance, but it was only $60. He said that he could just turn it back on and I could pay it on Friday and I did. I only have cable because I can't get internet because my place has their own internet. But I love their internet. Their internet is excellent.
Good morning, Tasha,
Thank you for taking the time to write and post your review. I am sorry for the interruption of service that you experienced. I am very pleased to read that we were able to work with you and restore services for you during a call to our customer service. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 8, 2023
My husband needed help with his computer. He couldn't gain access because of a glitch with his password. The Mediacom person talked him through the problem and fixed it. I told her she was great and should get a raise in pay. Our computer i9 working great because of the help we received.
Good morning, Dorothy,
Thank you for taking the time to write and post your review. I am sorry to read that you ran into a glitch with your password, but I am, however, very pleased to read that we were able to help fix the problem over the phone. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 7, 2023
We are in a independent living center and was somewhat concerned about what kind of reception would be experienced when considering the number of tenants occupying this center. When the system was first installed, the installer overlooked the room containing my wireless printer. When this was called to the attention of Mediacom, another installer promptly arrived and resolved the problem. We have been very happy ever since.
Good morning, Jim,
Thank you for taking the time to write and post your review. I am very pleased to read that your services are working well and now that your printer is connected, you are happy with the services we provide. Thank you again for sharing your experience. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 7, 2023
I've been a customer of Mediacom for a long time and I'm still a customer. I changed to the Eero WiFi system and when I enrolled, they didn't tell me that there was a charge for it and I had to go through the process of getting them to remove the charge. The instructions that came with it were not helpful. So, I had to get their help to install the system. In some ways, Mediacom’s service has gotten worse. The internet connection keeps breaking quite frequently for short periods of time and I have to repower it frequently. So, this seems to be a bit of a new development. There have been outages in the past but this one sort of happens once or twice every day. It’s weird that the modem is still showing that the internet signal is there and yet my computer devices tell me that there is no internet. So, I have to repower the system to get the internet connection. Sometimes in the middle of work, it'll go off and have to start all over again.
Mediacom works fine most of the time. It has had outages so I've had people come and fix it. It's satisfactory, but not great. It takes a little time to get ahold of customer service and you usually get a little machine and go through the silly process and I keep insisting that I wanted to speak to a representative. So, that has always been a bit of a problem.
Good morning, Manmohan,
Thank you for taking the time to write and post your review. I'm sorry to hear in regards to the issues with your internet service and Eero. I'm pleased that we were able to get all the issues resolved and the internet working good for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Dec. 7, 2023
Mediacom’s customer service is very good. I just use regular internet but my grandson uses it on games sometimes. My cable doesn’t go out when the weather's bad. It's just having trouble with the lines.
Good afternoon, Katie,
Thank you for taking the time to write and post your review. I am very happy to read about your experience with our customer service and that your cable doesn't go out during bad weather events. That is great to hear. If you are having any issues currently, please do reach out to our customer service as we would be happy to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 7, 2023
Had trouble with TV freezing up. Had to re boot several times. Also,issues with the remote. Most of the problems seem to be at night when my wife is using the TV in the living room. Especially Netflix. The tech came here and went over everything. He said part of the problem could be the TiVo boxes. Many times also, the remote will lock. He gave us 2 new remotes, which seemed to help. Tech was very good!
Good evening, Michael,
Thank you for taking the time to write and post your review. I am very sorry to read regarding the service issues that you experienced. If you are still having any of these issues, please do reach out to us either by text or by calling. I am happy to read that your experience with our technician was very good. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 7, 2023
The tech rep was able to quickly tell me that my modem was receiving data. She then gave me several suggestions to solve the issue. The result was that I needed to replace the ethernet cable between my modem and router. The only frustrating part of the problem-solving process was that my modem is in an inconvenient location for troubleshooting - and that is on me, not Mediacom!
Good evening, Mary,
Thank you for taking the time to write and post your review. I am very pleased that our representative was able to help you determine the issue with your internet connection. Thank you again for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 7, 2023
I have an overpayment of over $700 and it won't be refunded. I made a payment monthly instead of making a payment quarterly. Your billing department did not send a statement. I wish to be on mailed statements and you charge for this service. I had no idea I was overpaying my account.
Good morning, Sally,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your billing. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest regards,
Joan
Reviewed Dec. 7, 2023
I had to call Xstream to apply my act government to my account. The service was great and detailed how I like it! And I was totally confused on whether I got it for my cell phone and wifi but it's one or the other. Thanks to ya and being detailed oriented!
Good morning, Aiijah,
Thank you for taking the time to write and post your review. I'm very sorry you were having questions regarding your goverment assistance program it looks like you transfered the discount to a cell carrier . We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest regards,
Joan
Reviewed Dec. 7, 2023
Been a customer for over 3 years. I have the 1 gig service with 6000 gb download limit. Overall pretty reliable. Very seldom do I lose service. Packages are a bit pricey compared to the competitors. Customer service has been pretty reliable. It would be great if Mediacom offered specials for dedicated customers.
Good morning, Jeff,
Thank you for taking the time to write and post your review. I am happy to read about your experience with our services. Thank you again for sharing with everyone. Please do reach out to us as we do have offers and options for you that would help pricing wise. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 7, 2023
We have been with Mediacom for a long time. Overall I can say we have had very few issues or concerns. If there was an issue with our TV, phone, internet it was resolved with courtesy and professionalism by all parties we were in contact with. I highly recommend Mediacom to everyone I speak to even if they are presently with another company.
Good evening, Arlan,
Thank you for taking the time to write and post your review. I couldn't be happier reading about how you have always experienced courtesy and professionalism with both our representatives and technicians. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 7, 2023
Now have high speed internet after waiting for some time for availability. Four tvs for hookup but had to order HDMI conversion for two older tvs. Once I received the HDMI conversion boxes I was able to follow the on screen directions and set the other two tvs myself. Everything is working great!
Good afternoon, Willie,
Thank you for taking the time to write and post your review. I am happy to hear that after getting things set up properly, everything is working great. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Dec. 8, 2023
Updated on 12/08/2023: While there was a misunderstanding re: the product and its features, I was very impressed when I received a call from the company within a day and the issue was completely resolved to my satisfaction. This is unusually good customer service in this time where it is usually lacking. Thank you, Mediacom!
Original Review: Dec. 6, 2023
I ordered cable TV via talking on the phone to an account rep. I will acknowledge I made certain assumptions based on knowledge I had from other Mediacom customers. I assumed the service allowed recording of programs like nearly every other service does. The installer did a very professional job and explained to me that I need to order a recording box (Tivo) separately.
When attempting to do so, I was told it was no longer available. I contacted the installer and he said it absolutely was and my neighbor had it. He obviously was not informed that Mediacom is no longer offering that service. Therefore, I was not interested in having TV service from Mediacom. So I cancelled. Aside from the misinformation I was given, I am very disappointed that I only got a partial refund, not considering all the time and inconvenience. I am still a customer of Mediacom Internet service and have always been impressed with the service. So this was a real let down. I believe you can be better. Thanks for asking.
Good afternoon, Marion,
Thank you for taking my call today and for taking the time to write and post your review. I am sorry for any confusion and miss-communication regarding DVR services. These changes are new and sadly it appears that not everyone was aware. I am happy that I was able to speak with you regarding this and that I could also help you with finding the best option for your internet plan. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
Customer service was very helpful when I lost wifi. They walked me through the problem and solved it in a matter of minutes. Also the service with the tv reception is very good. I have a suggestion about billing: you should offer a price discount to senior citizens such as myself.
Good morning, Steven,
Thank you for taking the time to write and post your review. I am very happy to read about how our representative was able to help resolve a Wi-Fi issue over the phone in a matter of minutes. I am also pleased to read that the tv service that we provide has been very good. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
I had 1 gig internet speed but was only getting 300 kbs or so. They sent a tech. The first tech was here for a long time and said he changed our modem and it fixed it. As soon as he left, our speed dropped to less than 100 kbs. A “senior tech” came out and said we are “using up the internet “ which is why it’s so slow. That’s not how internet works. He threatened to charge us $50 for wasting his time. As soon as he left (he stormed out after calling my disabled husband “ignorant”). Our speeds were back at 300 kbs. We called and lowered the speeds we were paying for since we obviously can’t get that speed and you know what? Our speeds are STILL 300 kbs and now our bill is $20 a month lower. Go figure.
Thank you so much for your review. I'm sorry to hear about the speed issues and experience with the technician. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Dec. 6, 2023
We seem to lose our Internet a lot lately. We cannot always get the TV to work without rebooting. This is very annoying. We have called on this issue. We have called in because of Error Codes., multiple times in the last few weeks. We get messages that the channels costs, but if you change channels it will just come on. CR.
Good morning, Chris,
Thank you for taking the time to write and post your review. I am deeply sorry to read that you have had intermittent services lately. If this is something that is still impacting you, please reach out to us for help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
Good in general only a minor problem with service and one outage as of today. Not bad as of today. That is all for now. Thank you for your help so far. Too bad the system does not work as it should at times. These days it should be much better. Thank you.
Good morning, Billy,
Thank you for taking the time to write and post your review. I am sorry to read about the minor issue and regarding the outage that you experienced. Sadly, many times, outages are out of our control as lines can sometimes get cut by construction crews or just general severe weather damage. When or if things like that occur, we do our best to restore services as soon as possible. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
I really liked having Mediacom until it seemed like every month the internet would be out for hours. With the outage of course there was never a decrease in the bill for those hours. It’s so hard to even get a live rep as well (I’m not a fan of automated services anyway).
Good morning, Lisa,
Thank you for taking the time to write and post your review. I am sorry to read about the issues that you had experienced. If you happen to have any problems with your services in the future, please do call us as it is possible that we may need to send a tech to make repairs. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
My internet was out of order due to some outage but it was repaired and now it is working fine. Thanks for the support. The team takes care of the work being carried out and many a times solves many issues on phone. I hope it would be the same in the future also.
Good morning, Vishal,
Thank you for taking the time to write and post your review. I am sorry to read that you have experienced an outage. I am pleased to read that it was repaired and is working fine now. We do try our best to help over the phone. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
I spoke to Tim on 11-21-23 regarding whether there is a suspension of Bolt account for approximately 3 months while we are away. He said Cody, co-supervisor, would contact me. I gave him my email: ** but haven't heard from anyone! Please contact me regarding this question. Linda **.
Good afternoon, Linda,
Thank you for taking my call today and for taking the time to write and post your review. I am very sorry to hear that no one reached back out to you regarding if we offer Seasonal rates for Bolt. Sadly, currently, we don't offer that with Bolt services. Thank you for understanding. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: March 16, 2024
Mediacom responded to my review in January. The problem was in their equipment outside of my house, the node and tap leading to my house. Once the problem was completely identified repairs were made and stable internet connection was resolved. Service is still slow at times but the company is taking the situation seriously and working to resolve all issues.
Original Review: Dec. 6, 2023
For the past month my internet (the only service I have through Mediacom) has been intermittent at best. I live in a rural area and depend upon my internet connection for communication and links to the outside world. The problem is so pervasive I am considering changing suppliers. Resetting my modem does nothing to solve this problem.
Good afternoon, Katherine,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. Our contact number is a 24 hr number and we are here to help you resolve any issues you are having. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest regards,Tim
Reviewed Dec. 6, 2023
I have no questions. They did a good job. They it go and they did a very good job and it works good and I like it and I'm going to keep it and it's good and I will let you know if I like it or not and thanks.
Good morning, Shawn,
Thank you for taking the time to write and post your review. I am very pleased to read about your experience with our services and how well it has worked for you. Thank you for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
Overall satisfied with the services. However, wish you all had a better promotion for older customers. I have been with Mediacom since 2007. The other day they stated 2018. Maybe the years started over once I change my plan/package. Please consider offering discounted promotion for customers that have remained faithful and stayed with Mediacom despite all the others lower rates from streaming.
Good afternoon, Winfred,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regard to the issues with your billing. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Dec. 6, 2023
When we first got cable the product was good but declined overtime. As quality dropped prices rose. The DVR service failed regularly. Channel clarity was not good (screen freeze). Other TV services are cheaper due to high equipment rental costs. The cost of Mediacom services are too high in today's economy.
Good morning, Mike,
Thank you for taking the time to write and post your review. I'm very sorry to hear about the billing concerns. We have attempted to call you several times but were unsuccessful in reaching you. Is there a suitable time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Dec. 6, 2023
Had difficulty setting up my new tv to synch with my cable. Same day service to walk me through what was needed. Very friendly technician who made sure I understood the diffrences between live tv and my cable. I have found the customer service second to none. I am very impressed. Highly recommend.
Good morning, James,
Thank you for taking the time to write and post your review. I am sorry to hear about the difficulties you experienced while trying to setup your new tv. I am, however, very pleased to read about how our representative was able to help you with getting everything set up. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
I was very happy with the install. The speed is slower than anticipated. I ran internet speed test numerous times, I've never was able to get close to 1000 Mbps. On occasion I received 800 or mid 800 Mbps. Other than that I'm okay with the service. I'd like to gain more speed if possible.
Good morning, Raul,
Thank you for taking the time to write and post your review. I am sorry to hear that you are getting slower speeds than expected. I would recommend reaching out to us by phone or text to review your signal levels and to help determine what is causing the slower speeds so we can fix it. Also, I am happy to say that we are in the process of upgrading our network to allow for much faster speeds. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
I do not think there are as many channels that do not get a signal off of a land laid cable! Why am I paying for a service in one room that is not in the next room? I repeat {No signal on this channel so get your lazy butt up and go check another tv. O.K. it's working there then just watch it there.} Late night and you are in bed and I tell you "get up and go find another tv cause our signal just went kaput". This is happening over and over. Come out fix the affected channels and then some different ones come up. What a mess!!
Good evening, Helen,
Thank you for taking my call and for taking the time to write and post your review. I am very sorry to read about the service issues that you had experience. I was very pleased to hear that everything is now fixed and in working order. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
My monthly bill had gone up $5.00 and I called to question it. If I had just read the small print on the back of the bill I would have known the reason and would not have had to bother a Mediacom representative! However, she was able to get the $5.00 charge waived for me for a year, which is very important to me. I'm a senior citizen living on Social Security and a small pension and money is tight so I need to watch all my dollars. I had to cancel my cable tv and go to free antenna tv several years ago but I just don't want to give up my internet or phone. I don't have a Smart Phone and my phone service with Mediacom costs less than a cellphone would. Mediacom provides such excellent service.
Good morning, Norma,
Thank you for taking the time to write and post your review. I am sorry to hear about the price increase, however I am very pleased to read that we were able to remove that for you for a year. Thank you again for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
Got an email from you about possibly being able to lower my price by $30 or so, tried to enter my info online, have an email and password so should have an existing online account but kept getting nowhere so called, two times, was told I did not have an online account and was walked thru how to set one up and what to do, did it, but when pushed the final button nothing happened, was told must be something wrong with the system and to try again the next day. Am upset, angry, frustrated and not happy, have not gotten around to trying again, should do that.
Good afternoon, Leslie,
Thank you for taking my call today and for taking the time to write and post your review. I am very sorry for the issues with setting up your Mediacom ID. If you do decide to create one in the future and if you do still have problems with that, please do reach out to us again for help. I was happy to go over everything about what was sent to you in the email, and I am happy that I could help provide you with the answers you were looking for. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
Started by taking sweet time coming in the last possible block of the 8 to noon. Upon arrival the worker seemed out of it. The worker wouldn't run my modem where I wanted it. Decided to do things the easy way as he said and left it on my hot water heater. Left me no room to move it. Then basically made me get 2 eelos because he wouldn't put the modem where I wanted it where I wouldn't have needed them. Plus told me there was a promotion and it would be free for 1 year. All lies. Not to mention on top of my 100 dollar internet service I now have 26 more dollars a month added on top of the bill. I have been with this company for 5 or 6 years now. Always had great service but not this time. I am very dissatisfied and am starting to look for a new provider.
Good Afternoon Ryan,
Thank you for taking your call from me today and writing and posting your review. I'm sorry for the billing issues however, we are happy we were able to get you into a better promotional offer. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Dec. 6, 2023
Generally happy with Mediacom. I have internet, cable and phone. No box for recording. Cost is high considering no recording option. My Spectrum setup in FL is less and includes ability to record. Probably will drop phone service upon return to MN. Also, it would be nice to have a senior citizen discount.
Good morning, Lowell,
Thank you for taking the time to write and post your review. We understand that pricing is aways a concern and I would recommend you reach out to us to discuss any available option that might help reduce your monthly rate. I am happy to read that you are generally happy with us. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
The wifi signal always drops, sometimes in the middle of the night, and or watching a movie. The wifi keeps disconnecting and I don't understand why. I did call a Mediacom technician to come and check it out but the problem still occurs. Why should I call again for the same reason if the problem wasn't fixed the first time.
Good afternoon, Joan,
Thank you for taking the time to write and post your review. I'm sorry to hear in regards to the issues with your services. Im glad we were able to have a tech come out for a trouble call on 2/15/24 and since the trouble call everything is working with no additional issues. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Dec. 6, 2023
I love the quality of my internet service, and my experience with Mediacom has been great, from the time the techs came out and installed it up to yesterday. However, I'm on the ACP program, and sometimes I don't know how my account keeps getting switched from them ‘cause I don't own a government tablet or phone. I keep asking them, “Why is that?” They would say, “I don't know,” and I would say, “If you don't know, how am I supposed to know what's going on?” Besides that, when Mediacom notifies me, all I do is call them. I keep my ACP program code with me and just give it to them. They get my service right back online. They don't disconnect it.
Good afternoon, Patrick,
Thank you for taking the time to write and post your review. I am sorry about the issues that have arisen with your ACP discount. Sadly, when this does happen, we cannot see who the discount is transferring to. I wish we could be of more help with this issue. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
Mediacom's technicians have been very able to resolve my issues a couple of times. But I still have problems with my internet going in and out, and they have to constantly come out sometimes for that purpose. Other than that, once the internet is working efficiently, it's great.
Good afternoon, Vaturnia,
Thank you for taking the time to write and post your review. I am sorry to read about the issues that you have run into. I am happy to hear that our tech has helped. If you are still having issues, please do contact us by either texting or by phone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
We have our internet through Mediacom, and the quality has been fine. Two months ago, our modem lost signal, then when it reconnected, it didn't send everything that it was supposed to send. We called Mediacom and the guy walked us through the fix. It was easy to reset the modem.
Good afternoon, Julie,
Thank you for taking the time to write and post your review. I am sorry for the issue that arose with your modem. I am pleased to hear that our representative was able to walk you through the process to fix it. Thank you for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
We have internet thru Mediacom and we are very satisfied with them. It's also very easy to contact their customer service reps.
Good afternoon, Jan,
Thank you for taking the time to write and post your review. I'm very pleased to read that you are satisfied with us and that you find it to be easy to reach someone for assistance. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 21, 2023
I have internet with Mediacom where I can watch certain channels. Sometimes, the service would go off. I would call, and they would show me how to unplug it, plug it back in, and eventually, it'd come back. But that doesn't happen too often. I've had one instance where I had to call, hang up, call again and somebody else answered. I don't entertain it when I could tell that they have a bad day. I just hang up, call back and a different person will answer. I had cable too but everything went up so high. It's like paying a car payment or rent. The internet went up a little bit, too. It started out with $87, and within that four-month period of time, it went up to $134. We were trying to be able to get a discount on the bill. If there's another place whose price is much less than Mediacom's, I would switch.
Thank you so much for taking the time to write and post your review.
I am sorry for the issues with your services and the billing that you experienced. I am so happy we were able to discuss these problems and find a better discounted rate for you to help save on your monthly rate with our autopay discount. I am also glad that the service problems you had before have gone away since posting this review as well. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed Nov. 17, 2023
I've been really pleased with them except the prices continue to go up. Most of their reps are very personable and accommodating. But it's a little frustrating when they have a script that they've gotta go back and when I'm asking something that doesn't fit the script that they have. After 10 minutes or so, I get to a live person or a technician, and then things seem to work out really well.
I'm a Atlanta Braves fan and I was so excited about being able to see them on cable TV. But Mediacom would not provide them. It bothered me because there were people with Mediacom who lived in another part of the state who could watch the Braves, but I couldn't. When I re-upped with them, I was promised that I would be able to watch it on Sports South. But when baseball season came in, I couldn't watch Major League Baseball with the Braves. I could only watch the Tampa Bay team and the Miami team. So I dropped Mediacom and got DISH because DISH would provide the Major League Baseball and I could see the Braves.
As soon as Mediacom found out that I dropped them after several years of being with them, they called me and wanted to know why and I explained why. They were very understanding. They transferred me to the loyalty department and we worked out something where I went back with Mediacom, but they lowered the price so that I could continue to pay DISH for the smallest package they had so I could watch baseball. So that's the way it still is and I've been doing that for several years. I did call Major League Baseball and they told me it was part of the Major League Baseball setup and the Interstate Commerce Commission had some kind of role to play in it.
The only mistake that Mediacom made was telling me that I could watch it when I couldn't and that was probably an honest mistake. From the loyalty department, they transferred me to somebody up higher and they explained that they had been trying to work with Major League Baseball to be able to address my concern. It wasn't just my concern. It was a lot of people's concern and they said that Major League Baseball wouldn't budge. Mediacom has been responsive most of the time in a very timely manner. When not, they communicated with me. I have been very satisfied with their response to my concerns.
Good afternoon, Mikel,
Thank you for taking the time to write and post your review. I do apologize for the mistake that was made and I am pleased to see that you are very satisfied with our response to your concerns. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 16, 2023
In most instances, the service is fine. We have had some intermediate disruptions of service, and at one point it was interrupted for a couple of days, but in general, it's been restored quickly. The service had been $65 a month for the year we were here, but it went up to $100 a month which was a little steep for just Wi-Fi. I changed my service to where it's back down to $65 a month now because that's what I can afford.
A week ago, I called Mediacom to see how much would be automatically debited out of the account. I was told one price but when it was debited out of my account, it was that amount plus another $65, which put me in a hard financial situation because I had not budgeted for that. It would have been fine if I'd have been told that. I would have canceled the automatic billing if I would have known that $180 was gonna come out of my account. When I called back about that happening, the lady was slightly rude about it. She said, "That's what you owed, so that's what was taken out." I wasn't happy with that situation. But in general, I've been happy with how the representatives have handled my situation. I have had good help.
Good morning, Christopher,
Thank you for taking the time to write and post your review. I would like to apologize for the way the billing issue was handled, and I am sorry for what happened. Autopay does sometimes have a one billing cycle delay before it automatically starts taking payments. I suspect that this may have been what caused this for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 15, 2023
It was very easy to get in touch with a representative and they were professional when I called them. For a year, the internet service was good. But after a year, the service started getting slow.
Good morning, Stanley,
Thank you for taking the time to write and post your review. I am happy to hear that for the first year, your services were great. If you are having slow speed issues, please do call us as that isn't normal and we would love to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 15, 2023
The installation team was fine. The internet service is okay for what they use it for, which is just TV and updating their phones.
Good morning, Dieana,
Thank you for taking the time to write and post your review. I am happy to read that the services that we are providing are adequate for your needs. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 15, 2023
I got internet and basic cable with Mediacom. The cable is all right. The internet service has been good. But sometimes it would go out and I would contact them. It's also expensive.
Good morning, Larry,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that you are happy with the services that we are providing you with. Regarding pricing, please reach out and call us as there might be options available that could help reduce your monthly rates. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 15, 2023
I've been with Mediacom for 25 years. I don't talk to a human being anymore. There's no human element and personal service in it anymore. Everything's automated. I just use the internet now because I got so frustrated with everything else and the price just keeps going up. It goes up astronomically. I hardly watch TV. I just got it like life policy, till you need it.
Good evening, Billy,
Thank you for taking the time to write and post your review. I'm sorry that your experience with us has been lacking a human element. We do try to automate certain things that resolve most issues, but I do understand how that can feel impersonal. You should be able to request a representative when calling. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 15, 2023
I use Mediacom for cable and it ain't all that rosy. The service has been good, but it's a little too high and I don't get enough channels. A lot of the channels I turned to were blank. The customer service is not very good as well. When I ask them or say something about the cable bill or the channels I'm not getting, they just they shrug their shoulders.
Thank you so much for taking the time to write and post your review.
I am sorry for the experience you had with our service initially. I am happy to hear after speaking with you that you are satisfied with the service now. I have made sure the credit adjustment for the time without services is applied to you account for your last completed appointment with us. You should see this apply online within 2-3 business days. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed Nov. 15, 2023
I've been with Mediacom for about 20 years. I use them for everything, but I plan on downgrading next month, so I will only have internet. Currently, I have a phone line, but I don't use it. The cable bill is too high as well, so I'm gonna put it off and just use my internet. Besides that, Mediacom has good customer service. Any time I call, they do anything I ask them to do. If I have any problems, they assist with fixing it.
Good morning, Lawanna,
Thank you for taking the time to write and post your review. I would first like to thank you for being a Mediacom customer for about 20 years. We do appreciate you. Second, I would like to apologize in regard to the cable price and would recommend calling us to see if we have any further options that might be able to help reduce them. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 15, 2023
We have two boxes of cable and we have internet and Wi-Fi with them. We had a really bad windstorm last year and it took down trees and power lines. That time, the system went out. Other than that, their team has been great. When we have a problem and we call, we usually get it resolved. If our channels go out and we have technical difficulties, the reps try to explain it to me over the phone. If we can't resolve the issue over the phone, they send somebody to fix things. It's very easy to do that. So far, the system has been good. In the last three months, we haven't had any channels go out. The internet has been running really well too. If there's an outage in my area, a recording comes on to tell me there's an issue and they're getting to it. They also give me the option for them to call me back and let me know when the issue is gonna be fixed.
Good afternoon, Angela,
Thank you for taking the time to write and post your review. I am sorry to hear that you have experienced some outages that were caused by bad storms. I am pleased to read about your overall experience with our services and with our representatives. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 14, 2023
So far, Mediacom's customer service has been really positive. I called once because I'm on an ACP program and they helped me with the bill. I was calling to see about that and it was resolved really fast. I've already recommended Mediacom.
Good afternoon, Kevin,
Thank you for taking the time to write and post your review. I am incredibly happy to see that your experience with our customer service has been positive. Thank you for recommending us and for sharing your experience with others. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 14, 2023
I'm very happy with Mediacom. I did have a problem but it turned out it was my modem. I got the phone number off the bottom of the modem and I called those people, and the modem was so old that they didn't have it anymore. They said, "Well, that sounds like your modem." I said, "Well, what do I do?" They said, "We'll send a technician out." He came out and looked at it. He said, "Okay, this one is not working. We'll get you a new one." He brought it in, put it in, hooked me all up, and everything is working perfectly ever since.
Good evening, Sue,
Thank you for taking the time to write and post your review. I'm sorry to read that the modem that you had stopped working. I am quite pleased to see that we were able to get that replaced in a timely manner and it has been working perfectly ever since. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 14, 2023
I placed an order in August for BOLT. I was told install date would be sent to me soon. I called back after a few days and was told install date would be October 19, 2023. I have called customer service about every 10 days and still do not have an install date.
Good afternoon, Diane,
Thank you for taking the time to write and post your review. I am deeply sorry for the experience that you have had with trying to acquire Bolt services with us. I am also very sorry to read that we won't be able to provide the service at your location. We hope to be able to provide services to you in the future. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 8, 2023
Tree is still on cable lines if and when they break it will take out my cable and everybody on the block. It's been over 2 weeks since I called. I haven't heard anything back from Mediacom either on what they found out. Please let me know what you find out. Thanks.
Good evening, Bruce,
Thank you for taking my call and for taking the time to write and post your review. I am sorry to read that you didn't hear back from us regarding the tree on the line. I was happy to hear during our call that everything was resolved and that the tree limb was removed. Thank you for making us aware of this. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 7, 2023
Still lose the wifi and the phones don't stay connected. But seems to be okay. Happy with the service. Reliable service. Will recommend you to everyone. Don't know why the wifi signal goes off. Don't know if it's a fixable issue. Thank you for all your help. Your customer service reps seem to know what they are doing.
Good evening, Yvonne,
Thank you for taking the time to write and post your review. I am sorry to read that you have had service issues, but are overall happy with our services. If you are still having issues with your devices staying connected to Wi-Fi, please do reach out to us via Text messaging or by giving us a call at 800-332-0245. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 7, 2023
Initially, Mediacom was great. But as the years rolled by, they kept raising prices and it's harder for them help me keep my prices down as a loyal member. I use their internet service for gaming, streaming, and working from home. Sometimes I'll stream and it buffers.
Thank you so much for taking the time to write and post your review.
I am sorry to hear that you were disappointed after having the service with us for a while. Our offers gradually age over time and step closer to our retail pricing due to the discounts expiring in the offers, but we are always happy to check for new promotional deals that may be available currently! I am glad we were able to get your issues resolved, and that after sending the technician out your problems with buffering stopped. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed Nov. 7, 2023
I have internet through you guys like it most of the time always been helpful. I just ordered and got tv through you guys. The gentlemen showed up, had no idea what he was supposed to be doing at my house. So he was told set up the remote never showed us how to use it and left. My remote won’t work. I can’t get any of the local channels which is the whole reason I wanted the cable through you guys. Have it almost two weeks and still haven’t been able to watch anything. Installation was only supposed to be 20 and they charged double that. Then when I called to get help with why my remote wasn’t working and I couldn’t get all my channels the lady tried helping and then hung up on me then I tried contacting to have the cable disconnected and the app said that there were problems and couldn’t process my request so here I sit paying for something I can’t even use.
Good afternoon, Trista,
Thank you for taking the time to write and post your review. I am genuinely sorry to read about the experience that you had. I am, however, happy to see that the installation fee was waived for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 6, 2023
They are trying their best to work with me and make sure it all gets done properly even though I wasn't asked how many rooms I needed to for the boxes and they didn't ask me if I wanted a DVR so I have to return them and get them replaced on a date coming up so whoever was that took my initial call to get service from you all did not do a good job because they should have asked me you know if I wanted a DVRs and how many rooms I had to for the boxes so when they got here they only had one box when I had three rooms. Anyhow thank you.
Good afternoon, Manuel,
Thank you for taking the time to write and post your review. I do apologize for any inaccurate information or confusion that occurred. At this time in your area, we no longer offer DVR services. I am also sorry that you were not asked everything when setting up your initial order. We will do our best to address this. I am, however, happy to see that everything was fixed up on your account. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 6, 2023
I have been a customer almost five years and have always been treated with the utmost respect by all of the representatives. I have had to have my router changed out once or twice and have each time had a service Tech Person set it up and test the old one. They have serviced the box in our yard and done fine work. Everyone has been helpful and answered all our questions and concerns. I definitely recommend Mediacom for your internet needs.
Good afternoon, Linda,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our representatives, technicians, and service provided. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 6, 2023
I called in to ask about bill and upgrade service and I was told to bring something back didn’t use. All the customer service on phone and in person Gulf Shores was fantastic. Received a credit for the unit I returned. The representative at Gulf Shores also gave me direct email to make it easier when we leave and return. I would definitely recommend to folks living in condos Mediacom.
Good afternoon, Kimberley,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our representatives in the Gulf Shores office. I am also happy to see that you would recommend us. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 5, 2023
Very horrible service with speeds a lot lower than advertised. As well as constant service interruptions with the outages that happen twice a week at least if not more. Do not call or harass with anything, other than to start providing satisfactory consistent service! Thank you! Please, please and please.
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- www.mediacomcable.com