Mediacom Cable Reviews

3.8

7,773 reviews

5
46%
4
21%
3
10%
2
9%
1
14%

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Updated May 17, 2026

By: Taylor Sansano

+2 more

Edited by: Chloe Cochran

Edited by: Amanda Futrell

About Mediacom Cable

Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.

Pros

Flexible internet, cable, landline and mobile plans
Speeds ranging from 300 Mbps to 1 Gbps
Reliable high-speed internet service
More than 170 channels available
Includes on-demand viewing

Cons

Internet subscription required for all services
Not available in all areas

Mediacom Cable Reviews

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Page 6 Reviews 640 - 840

CharleneAnkeny, IA

Verified purchase

Customer ServicePriceStaff

Reviewed Aug. 24, 2024

I've been having problems with the Wi-Fi shutting up whenever it wants to. For the cable, sometimes I get the little circle thing that goes around and I can't watch my TV. I've contacted Mediacom several times and they told me that the white box have to be replaced, but I haven't seen anybody come. Also, the cost could go down a little bit. But the customer service is excellent.

Thanks for your vote!

Response from Mediacom Cable

Aug. 27, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Joan

GBOblong, IL

Customer ServiceStaffBilling

Reviewed Aug. 15, 2024

Mediacom has consistently, over years and years, downgraded my service and increased their fees. I used to receive numerous channels along with my internet only subscription, and now they have removed that service, but my monthly payment still remains the same for internet. They told me it was due to the tv frequencies being changed to "digital" in my area, but that change happened ages ago. I still had dozens of channels after that change. The phone rep told me to do a channel scan and I would still pick up channels. After a channel scan I have 4 or 5 useless channels. I can't even tune in to the nightly news for emergencies, etc. Mediacom is simply profit hungry and downgrading customer services to maximize those profits.

Thanks for your vote!

Response from Mediacom Cable

Aug. 21, 2024

Good morning ,

Thank you for your review. I'm sorry to hear about the service issues that you have experienced. I have tried to reach out to you. I'm willing to help you is there a good time I can reach out to you and a good contact number you can be reached on. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

BobbyTifton, GA

Verified purchase

Customer ServiceTechMaintenanceResolution

Reviewed Aug. 13, 2024

Constantly losing connectivity. Have had numerous techs come to fix problem. They fix problem, but within a few days, the problem resumes. Have called and talked with techs on phone. Each tech does a different thing, but none have resolved the problem for more than a few days. 4 days ago, a tech said the remote was bad. Replaced remote. Problem returned. Called and was told only engineer could fix problem. Would be 4 days before one could call me back. I asked to speak to supervisor. Talked to supervisor. She said the box was bad and needed replacing. Had tech come to house. Tech said box did not need replacing. Tech got problem resolved, but it is doubtful that the problem will remain fixed for any substantial amount of time. I am very unhappy with Mediacom!

Thanks for your vote!

Response from Mediacom Cable

Sept. 9, 2024

Good afternoon Bobby,

Thank you so much for taking the time to post your review. I'm sorry for the service issues you experienced with your cable service but I'm happy I was able to contact you and verify the services are working since your last trouble call.

If you have any further questions please don't hesitate to reach out and we'll be happy to help! Our customer service number is 855-633-4226 or you can text us at 66554. Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Tina

DarleneWaseca, MN

Verified purchase

Customer ServiceTechPunctuality & SpeedMaintenanceBilling

Reviewed Aug. 9, 2024

We talked about Mediacom Cable with other people. I said we have had nothing but a lot of problems with them. But they are the only one that is in town.

We had our TV go out and couldn't get Mediacom Cable to come, and we had to wait seven days. We had to sit and watch DVD s because they couldn't get anybody here to fix the TV. But like they said, they've got the work but didn't have the workers. After that happened, I talked to them on the phone and said, “I shouldn't have to pay that bill for that week.” So when we got our bill, it was lower that one time. The second time it happened was it went out on a Friday afternoon, so we went out and did some shopping. We came back by seven o'clock, and the TV came back on.

I had a tower and had two different things, and Mediacom said, “You gotta have one.” So, they had to come out because my big box went to a small box. They brought out just two boxes. My living room TV is hooked up and the one in the porch too, but not the one in my bedroom. Do I have to have one of those small boxes in the bedroom too? I've never called about it, but I wondered about it.

Thanks for your vote!

Response from Mediacom Cable

Oct. 16, 2024

Good morning Darlene ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

LynneDallas Center, IA

Verified purchase

PriceBillingRates

Reviewed Aug. 9, 2024

Mediacom can't keep our internet up and their prices keep going up. Just for the internet, I’m paying $130 and I don't have the service behind it. So, we're shopping for a new service. We keep getting knocked out of the program. So, it keeps locking up. They said you gotta clean out your cache, and you gotta do this and that. And when you talk to them, you get a different story from everybody. When I asked about the bills, they said I do a lot of streaming. We're not happy with Mediacom.

Thanks for your vote!

Response from Mediacom Cable

Oct. 16, 2024

Good afternoon Lynne ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

SandyHarrisburg, IL

Verified purchase

Customer ServicePricePunctuality & SpeedStaffBilling

Reviewed Aug. 9, 2024

At first, Mediacom told me the installers were coming a certain day. But I didn't know that I was supposed to pay the first month's bill plus the installation upfront. The day before they were coming, I got an email that said I hadn't paid and they had to change my installation to another date. I called them, paid both, and they set me up with another appointment which was another week. Finally, they came on the day they said they were going to to install the telephone service.

I had a landline in the front room. The installer didn't have the piece to connect the service and asked me if I did but I told him I didn't. They had to take my telephone out of the front room and put it in the bedroom. Now I don't have it in the front room to access it. He said, "It'll charge up there overnight then you can take it in the front room during the daytime." It makes it a little bit more inconvenient. But so far, everything is wonderful. I like that when a voice message comes in, it now comes in on the telephone. Before, I had to use my little box. I can hear the telephone communication and get my text messages real good. They didn't tell me upfront how to set up my text messages and that was a real treat at first, but we figured it out. I go check my text messages now that I'm used to it being in the bedroom versus the front room. That makes it a little more difficult to look for my messages and I missed my dental appointment for that reason.

Thanks for your vote!

Response from Mediacom Cable

Aug. 9, 2024

Good afternoon,

Thank you so much for your review. Im sorry you had issues witht he services. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

RobertFairhope, AL

Verified purchase

Reviewed Aug. 9, 2024

The television service I have with Mediacom for 2 years now is reliable. They have good customer support as well.

Thanks for your vote!

Response from Mediacom Cable

Aug. 9, 2024

Good afternoon Robert,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

PeterDubuque, IA

Verified purchase

Price

Reviewed Aug. 8, 2024

We've been with Mediacom for 40 years, both back in Central Iowa and right now that we're in Dubuque. I have always had them for my TV service and the Wi-Fi. I've always been satisfied. So we never considered changing. What we get from them performs well. The charge for their TV channels has gotten pretty high just in the last two years. So I am a little concerned with that. I may be shopping around just to see what the alternatives are. But that would be my only concern with them. I've been really impressed by the service people they have and the effectiveness of how they've always been able to resolve a few problems we've had over the years.

Thanks for your vote!

Response from Mediacom Cable

Oct. 23, 2024

Good afternoon,

Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest regards,

Joan

JoeGranger, IA

Verified purchase

Customer Service

Reviewed Aug. 7, 2024

I have Mediacom Cable for emails and internet, and to watch TV at home at night after work. I like the different programming. I like the Cyclones.tv that I get. I like watching that during sport seasons.

Thanks for your vote!

Response from Mediacom Cable

Aug. 8, 2024

Good morning, Joe,

We appreciate your business.

Warmest Regards,

Joan

StephanieCamilla, GA

Verified purchase

Tech

Reviewed Aug. 2, 2024

I have been a Mediacom customer for many years. When I got my first apartment back in 2013, I utilized Mediacom, so when I bought my first house it made sense to keep it. I didn't like having to pay extra to move it to another household, but hey I needed the services at the time. I've been living in my home almost 8 years and since they did the "upgrade," the service it so spotty. I hate it. I work from home, and it makes my work life drag often. My husband and I have discussed trying a different provider because of the constant inconvenience.

Thanks for your vote!

BlakeCaruthersville, MO

Verified purchase

CoveragePunctuality & Speed

Reviewed July 29, 2024

Mediacom is the best Wi-Fi around here. I'm using high speed. It's really good with gaming and stuff. If there is an outage, they come fix it as soon as they can.

Thanks for your vote!

Response from Mediacom Cable

July 30, 2024

Good morning, Blake,

We appreciate your business.

Warmest Regards,

Joan

IMound, MN

Verified purchase

Staff

Reviewed July 29, 2024

Mediacom has been good about taking care of any issues that I've had. So, I'm satisfied and I would recommend them. Where I live, the choices were limited to only two places, and Mediacom was far superior to the other one. I have cable TV and my package has 150 channels.

Thanks for your vote!

Response from Mediacom Cable

July 30, 2024

Good morning, Irene,

We appreciate your business.

Warmest Regards,

Joan

JackieCedar Rapids, IA

Verified purchase

PriceBillingRates

Reviewed July 29, 2024

I don't like the prices at Mediacom. I was up to $300 a month for cable and I just said I was not doing that anymore. But I'm still paying an $85 bill there every month for the internet. I don't mind Mediacom. Although, they hooked me up to a black box here in the living room for streaming but I didn't need it because I already have Roku TV. I took back the black box.

Thanks for your vote!

Response from Mediacom Cable

July 30, 2024

Good morning, Jackie,

We appreciate your business.

Warmest Regards,

Joan

JuanitaDubuque, IA

Verified purchase

TechPricePunctuality & SpeedStaff

Reviewed July 29, 2024

Our Mediacom provider here in Dubuque changed everything to these little boxes and the service has never been the same since. I went a week or two with having to have them come and work on things six or seven different times because things just weren't working. Then, I thought it was kind of over those issues after the two weeks that it was just constant trouble. But yesterday, late afternoon or early evening, I was watching a show I was enjoying and all of a sudden, my TV set wouldn't do anything. I've got five or six TV sets in my house and I went and checked the others but I couldn't get it on any of them.

I'm paying around $300 a month and I don't think Mediacom is worth it. I can afford it, but I still think it's expensive. When it works, I'm very satisfied with them but it hasn't been up to par since they changed and put the little boxes in. But it's just the TV service. My internet has always been okay. Also, one lady in their office is kind of a grouch but the people who have come here to help me out have been excellent. Right now, I wouldn't recommend them.

Thanks for your vote!

Response from Mediacom Cable

Oct. 16, 2024

Good afternoon ,

Thank you for your review. I'm sorry to hear about the service issues that you have experienced. I have attempted to reach out to you muliple attempts being unsuccessful. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

KrelpHutchinson, MN

Punctuality & SpeedRefunds & PayoutsStaffBillingRates

Reviewed July 29, 2024

Edit 7/29/24: MY INTERNET IS CURRENTLY CONSISTENTLY OUT, I WOULD LIKE REIMBURSEMENT FOR PAYMENT OF A FRAUDULENT SERVICE. Edit 7/20/24: Wow you amazing with dropping our upload speeds to 10mpbs when we pay for 100 up and 1gig down and we don't even get the download. but you guys also think 700+ ping is not an issue so I hope you enjoy your low ratings and backed up payments. FIX YOUR EQUIPMENT AT LEAST A LITTLE BIT. Unacceptable disservice. BEWARE!!!

Thanks for your vote!

Response from Mediacom Cable

Aug. 21, 2024

Good morning ,

We appreciate your business.
Warmest regards,

Joan

DorisTyler, MN

Verified purchase

Reviewed July 29, 2024

The service is fine but I don't get near the channels I did with DirecTV because I'm only paying a minimum. I didn't know what I was getting before I got them.

Thanks for your vote!

Response from Mediacom Cable

Aug. 14, 2024

Good morning Doris ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your channels are not the same you had with another carrier. I am happy I was able to speak with you today. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

HVirginia, MN

Verified purchase

Billing

Reviewed July 29, 2024

We've had Mediacom for years and been satisfied with it. However, the bill is too high. It's starting to get out of line.

Thanks for your vote!

Response from Mediacom Cable

Aug. 14, 2024

Good afternoon William ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your billing questions. I am happy I was able to speak with you today. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JosephGrimes, IA

Verified purchase

Customer ServicePricePunctuality & SpeedStaffBillingRates

Reviewed July 29, 2024

When I first got Mediacom, the internet service was very good. Then recently, it's been spotty and slow. I also had an issue with billing for at least four months where they couldn't figure it out. But they seem to have gotten that figured out now. The way they handled that situation was pretty decent and they were relatively helpful. However, with the recent issue with the speed, I have not called to complain yet. I just kept resetting my router. Other than that, they need to lower their prices and I would tell my friends to shop around before signing with them.

Thanks for your vote!

Response from Mediacom Cable

Oct. 23, 2024

Good afternoon,

We appreciate your business.

Warmest regards,

Joan

RobertVirginia, MN

Verified purchase

Staff

Reviewed July 29, 2024

The reps are very knowledgeable, and they do the best they can with what they have. The installation was very educational too.

Thanks for your vote!

Response from Mediacom Cable

July 29, 2024

Good morning, Robert,

We appreciate your business.

Warmest Regards,

Joan

DenverNewton, IA

Verified purchase

MaintenanceStaff

Reviewed July 29, 2024

Everything has been excellent with Mediacom up until this. The storm that we had last month was nasty and I lost the television and internet service. Mediacom finally got it back but my internet is not working properly. Periodically, I could be watching television and if I turn the volume off, it won't turn off and the television won't turn off either. I have to go over and unplug the television then everything is working fine again. The last time a gentleman was here, he told me that it would take a month before they find where the malfunction is and get it fixed. I'm single, 79 years old, and here all day. The television and the internet are the only things that I have to do with.

Thanks for your vote!

Response from Mediacom Cable

Aug. 15, 2024

Good afternoon Denver,

Thank you so much for your review. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

PamKeewatin, MN

Verified purchase

TechStaff

Reviewed July 29, 2024

Mediacom has a better deal than the other provider in the area. I use the internet now and stream but my internet would keep buffing. A technician came out, diagnosed the issue right off the bat and I haven't had a problem since. The issue has been off and on throughout the years though. They've been to my house quite a bit, and they said and it was a faulty junction. But I'm still happy with them.

Thanks for your vote!

Response from Mediacom Cable

July 29, 2024

Good morning, Pam,

We appreciate your business.

Warmest Regards,

Joan

MarkSavage, MN

Verified purchase

TechPunctuality & Speed

Reviewed July 29, 2024

Mediacom is the only one that provides high-speed internet by my terms. High-speed internet isn't 10-megabit per second or 100. We've got a bunch of twin homes and it's more like a retirement age-type community. Mediacom came in and they wired it up. My preference is that it's always nice to have it wireless and you don't have a bunch of stuff drilled through your house. But that's the way they work. They got it done and it worked.

Initially, the equipment they provided was junk. I have one gig internet. They brought in a box that, as soon as I walked out of the room, was installed in and I didn't have gig anymore. I didn't even have 10-megabit per second. So I had to put in my own router and modem. But the service itself has been pretty good and consistent.

Mediacom is very good. I've talked to them a few times and their direction is high-speed internet. It's more mobile, perhaps sometime going streaming services. But I'm impressed with their vision. I used to live a mile from here and at the time, I wouldn't touch them with a 10-foot pole. Their service was terrible. But they seem to have changed their ways and I recommended them to people outside of my community, but looking for options in Savage, Minnesota. I'm paying $60 a month and I'm getting great service, so I'm happy. It goes down every once in a while but that's the nature of cable internet. It totally outperforms my cellular data plan though. Mediacom has allowed me to work from home consistently and it does all my WiFi streams to a couple of TVs. If you had to pick from the cable providers and even CenturyLink, I'd say go with Mediacom.

Thanks for your vote!

Response from Mediacom Cable

July 29, 2024

Good morning, Mark,

We appreciate your business.

Warmest Regards,

Joan

BrooklynnSpringfield, MO

Verified purchase

Staff

Reviewed July 28, 2024

It's been good with their reps and it's easy to get in contact with them. Also, the quality of the internet service is really good. We use it for school and entertainment.

Thanks for your vote!

Response from Mediacom Cable

July 29, 2024

Good morning, Brooklynn,

We appreciate your business.

Warmest Regards,

Joan

VishnuNavarre, FL

Verified purchase

Customer ServiceSales & MarketingStaffBilling

Reviewed July 28, 2024

When I first came to this block, Mediacom was the only one that had a nice big fat internet pipe to my house, which was why I used it. And now, I've been using Mediacom for seven years. So far, it's been a good experience. Getting in contact with someone from Mediacom is very easy. You make a call and they pick up, and the reps have always been very professional. I had a problem and they sent somebody right out. There had been times when I had a problem and they didn't have anybody for four days. But that might have been pandemic time and everybody was hurting. Recently, my bill has been high and I called Mediacom and asked what they could do for me. They gave me a promotion that made me stay with them. But if they hadn't done that, I would have switched to AT&T.

Thanks for your vote!

Response from Mediacom Cable

Sept. 26, 2024

Good afternoon,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

GMilton, FL

Verified purchase

CoverageStaff

Reviewed July 28, 2024

We have internet and television with Mediacom. Their service works fine. And if they don't, someone comes out to help and make it work fine. Any time there's a problem, they are always happy to help and fix it.

Thanks for your vote!

Response from Mediacom Cable

July 30, 2024

Good morning, Gloria,

We appreciate your business.

Warmest Regards,

Joan

RobertAltoona, IA

Verified purchase

Customer ServicePriceRates

Reviewed July 28, 2024

Their service has been fine. But they made a change. Before, when an incoming call would come in, we had a phone number that appeared on our TV screen and on the phone. So I knew who was calling. Now, they eliminated that. I also don't like the price I have to pay. But I like the service I get.

Thanks for your vote!

GloriaWarsaw, IN

Verified purchase

Customer ServicePriceBilling

Reviewed July 28, 2024

We're not happy with Mediacom because the people there are not all on the same page. One person will tell you one thing. You talk to someone else and they tell you another thing. We just moved here. A few people told me I could have my old telephone number, and then some people said, “Oh, no. I don't know who told you that.” They gave us the phone, the internet, and the TV. Then they told me my bill would be between 205 and 220. But I got a bill for 250. They're also charging me $63 to have the phone. I was never told all these different charges either.

Thanks for your vote!

Resolution In Progress

JeannieMorrison, IL

Verified purchase

Price

Reviewed July 27, 2024

Most of the time, the service is pretty good. But we went to the Wi-Fi part of the internet, and now it glitches a lot. It goes out a lot. The TV goes black. It'll do the circle thing, like it's trying to hit it on the internet. We went to the Wi-Fi thing because they kept having to replace boxes. So we did that. But now it just glitches. Also, their service is expensive.

Thanks for your vote!

Response from Mediacom Cable

Aug. 1, 2024

Good afternoon Jeannie,

We appreciate your business.

Warmest Regards,

Joan

RosemaryAnkeny, IA

Verified purchase

Customer ServicePunctuality & SpeedStaffTransparency

Reviewed July 27, 2024

Mediacom had shipped me the equipment and the installer was running late. He was still within the timeframe that was offered. But he said, "Why did they send all of this?" I had no idea. He put it together but gave me no explanation of my remotes. It was partially my fault. I should have said, "Show me how to do this." I guess I was taken aback by his behavior. He was questionable, but the people I've talked to from Mediacom Cable on the phone have been very good.

Thanks for your vote!

Response from Mediacom Cable

Aug. 1, 2024

Good afternoon Rosemary,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom when you have called into us, and that you are enjoying the service. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

JudahSanta Rosa Beach, FL

Verified purchase

Customer Service

Reviewed July 27, 2024

If you have a choice between CenturyLink and Mediacom, Mediacom is still better. But beyond that, they're mediocre. I call Mediacom's service number and they send someone out. But it takes two to five business days for someone to come and look.

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Response from Mediacom Cable

Aug. 1, 2024

Good morning Judah,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues time frame for a tech to come out to resolve the issues I am happy I was able to speak with you today and give you options to reach out to us and contact us. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

DaleCamden, NC

Verified purchase

TechPunctuality & SpeedMaintenanceResolution

Reviewed July 19, 2024

The person putting in drainage accidentally cut the wire. The tech came to fix the issue but could not so he made a new wire and scheduled someone to come bury it. Unfortunately, the wire is still not buried causing issues with mowing.

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Response from Mediacom Cable

July 23, 2024

Good morning, Dale,

We appreciate your business.

Warmest Regards,

Joan

RobertMoline, IL

Verified purchase

Customer ServiceCoverageMaintenance

Reviewed July 17, 2024

My call was answered in a timely manner, and I was assisted competently.. When unable to resolve my problem, a new modem was shipped to replace the old one. I was then able to return the old modem in the same box via the prepaid return label provided. Happy times are here again.

Thanks for your vote!

Response from Mediacom Cable

July 19, 2024

Good morning, Robert,

We appreciate your business.

Warmest Regards,

Joan

BarbarsClinton, IL

Verified purchase

Customer ServiceTechPunctuality & Speed

Reviewed July 15, 2024

I finally received a call saying my account was past due and service was disconnected. Pity you couldn't call and let me know even tho I paid every month on time I wasn't paying enough. You had no issue tacking on late fees. Service goes down at least once a week and I have to unplug the modem, wait then plug it back in then wait until it comes back up. It's down again right now. I am looking into a different provider after years of having Mediacom.

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BradleySavage, MN

Verified purchase

Customer ServiceBilling

Reviewed July 14, 2024

I called to see what I can do to reduce my cable bill - it keeps going up. Was told transition to Xtream Box and I could get bill down slightly. Was told new box will not have recording capability. This is not good. No substitute for loss of recording capability was offered.

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Response from Mediacom Cable

Aug. 13, 2024

Good afternoon, Bradley

Thank you so much for your review. Our contact number is a 24 hr number and we are here to help you resolve any issues you are having. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.

Warmest regards,

Joan

Resolution In Progress

TVilla Grove, IL

Verified purchase

Customer ServicePricePunctuality & Speed

Reviewed July 13, 2024

I don't have cable with TV Mediacom Cable anymore. It became too expensive. I miss it big time, but I'm retired, so I can’t afford it. I called to see if there was anything I could do to get my cable TV cheaper. It has been a year that I got rid of the cable TV. But there was nothing cheaper. Also, we've had more problems in the past couple of months of the internet going a few times for hours.

One time it was because somebody else has cut their cables. But it gets frustrating when suddenly it's gone. It's not their fault. But it has taken hours and hours. That one time, we went to bed and it was out. It seems to go out more often sporadically, but not for a long time. It has only been a few times that it has been out for hours and hours. It gets frustrating when it's an indefinite time. They couldn't give me a time frame, but I know they could. It's out of their hands. But it can be frustrating because that's our main entertainment, being able to get on the internet. Other than that, it has been a good experience.

Thanks for your vote!

Response from Mediacom Cable

July 16, 2024

Good afternoon Tina,

We appreciate your business.

Warmest Regards,

Joan

TimothyMattoon, IL

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed July 13, 2024

I had Mediacom in the past and I moved to a different market. I use them for internet, streaming and gaming. It took the installer a little longer than he thought it would but it wasn’t too bad. I've got a higher speed internet and it’s good. I like it. I'd recommend Mediacom.

Thanks for your vote!

Response from Mediacom Cable

July 16, 2024

Good afternoon Timothy,

We appreciate your business.

Warmest Regards,

Joan

SallyFranklin, TN

Verified purchase

Staff

Reviewed July 12, 2024

Our technician was very professional and knowledgeable. He worked on our system to give us a better picture and confirmed that the one TV must have been fried in a storm. He recommended that we get a surge protector as the area gets really bad electrical storms. It is ridiculous that I have to add words for my review to go through. You need to stop this -- I won't even try to give a survey in the future.

Thanks for your vote!

Response from Mediacom Cable

July 16, 2024

Good morning, Sally,

We appreciate your business.

Warmest Regards,

Joan

MichaelMt Pleasant, IA

Verified purchase

Punctuality & SpeedStaff

Reviewed July 12, 2024

Technician came to troubleshoot slow internet. Showed up on time and was very thorough. Went above and beyond and solved issue. Very friendly and professional. Changed router and replaced several cable ends inside and out.

Thanks for your vote!

Response from Mediacom Cable

July 16, 2024

Good afternoon Michael,

We appreciate your business.

Warmest Regards,

Joan

NancyCharleston, IL

Verified purchase

PriceRates

Reviewed July 11, 2024

The Mediacom guy who came in said he had the wrong box, but he said it was working fine. So we just left it and it's been fine since then. The service has been very good and I'm pleased with it. But the price is too high. I pay $162 a month and that is just the cable.

Thanks for your vote!

Response from Mediacom Cable

July 12, 2024

Good afternoon Nancy,

We appreciate your business.

Warmest Regards,

Joan

SethMattoon, IL

Verified purchase

Customer ServiceCoverageTechPricePunctuality & SpeedStaff

Reviewed July 11, 2024

Mediacom had the best coverage in the area that I was living in. The place I was living at had really poor coverage with other providers. I moved and Mediacom had a really good response time as far as getting everything installed and set up. I haven't had any problems with them. I called for the installation and we scheduled an appointment. They showed up at the time they were supposed to and they did really good. The installation was done a couple of days after the time that I ordered it. I've got nothing but good things to say about them. I would recommend them. Mediacom is working as it's supposed to. The internet service is fast. It's kind of pricey, but everything is right now. Mediacom is the best around this area. They reached out to me and said that they had this little box thing. That was really cool. It wasn't for positive reviews. They were trying to do something for the customers.

Thanks for your vote!

Response from Mediacom Cable

July 12, 2024

Good afternoon Seth,

We appreciate your business.

Warmest Regards,

Joan

StephenDes Moines, IA

Verified purchase

Rates

Reviewed July 11, 2024

In the last year, our monthly Internet jumped from $75 to $130/mo. Mediacom cancels our plan and 'upgrades' us to the next level. This means that they increase our rate when we don't even use up our data limit for the month. Unfortunately, Mediacom is our only option for internet in our neighborhood, and it sucks.

Thanks for your vote!

Response from Mediacom Cable

Aug. 29, 2024

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your questions and concerns. I was glad I was able to speak with you today. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

MichaelPoplar Grove, IL

Verified purchase

Staff

Reviewed July 10, 2024

It’s taken 10 months to get the cable wire buried in my yard. It’s not done yet. I spoken repeatedly to representatives at Mediacom. I am very disappointed. I have spoken to a number of Mediacom employees yet not satisfaction. It’s just so frustrating and I am very sad about the entire process. I am a senior citizen and lost the man cutting my grass because it was so inconvenient to him to always move the cables.

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AnitaWillard, MO

Verified purchase

Customer ServiceSales & MarketingPunctuality & SpeedStaffRates

Reviewed July 10, 2024

Everyone at Mediacom was awesome! The techs were knowledgeable. The sales and phone operators and counter personnel were friendly and glad to talk to me. They were courteous, caring and are truly interested in serving my needs. Techs were prompt and thorough. They set up my equipment quickly and were able to explain them to me in easy to understand terms which I appreciated.

Thanks for your vote!

Response from Mediacom Cable

July 11, 2024

Good morning, Anita,

We appreciate your business.

Warmest Regards,

Joan

MichaelCedar Rapids, IA

Verified purchase

Maintenance

Reviewed July 10, 2024

For almost a month, we have had an intermittent problem with our internet dropping out. Sometimes for less than a minute, sometimes all evening. Three techs have been here, the last two both said they could do nothing more, they would have to put in a maintenance order. It is better than it has been, but there is still a problem. Last night it dropped out while we were streaming a show, and was back up within 10 minutes. The modem has been replaced twice, new splitters were put in, still having the problem. Again, it is much better than a month ago, but shouldn't it be working all the time? No one has contacted me to even say they found a problem, so I have no idea what the current status is.

Thanks for your vote!

Response from Mediacom Cable

Sept. 24, 2024

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

Resolution In Progress

JudyMauston, WI

Verified purchase

Reviewed July 10, 2024

We switched from DISH to Mediacom so it was a learning experience. We were disconnected from the internet several times and had to disconnect the router several times. Also I don’t like the way it has to reload for live programs. It is also difficult to scroll to get the stations I want.

Thanks for your vote!

Response from Mediacom Cable

Aug. 8, 2024

Good afternoon Judy,

Thank you so much for your review. I appreciate your business and you being a Mediacom customer. If you would like we can have a tech come out for you. Ive tried to reach out to you a couple times and have missed connecting with you if you are still having issues please reach out to us we are here to assist you. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

AnthonyFayetville, TN

Verified purchase

Refunds & PayoutsStaffBilling

Reviewed July 10, 2024

You shut my service off for not paying my bill. I am on auto pay! Because the people who lived here before me did not pay their bill!! You need to give me some credit to my account. Also the reps I talked to online had no idea what was going on.

Thanks for your vote!

Response from Mediacom Cable

Aug. 13, 2024

Good morning,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

RitaRantoul, IL

Verified purchase

TechPunctuality & SpeedStaff

Reviewed July 10, 2024

Wifi continues to go out daily. Moved one Eero to a location closer to upstairs television as recommended but no change. Also the Service man said an outside wire was looking old so they would replace in approximately 3 weeks. So I will wait for the wire replacement to see if that helps. Bye, bye, bye. Later later later.

Thanks for your vote!

Response from Mediacom Cable

Oct. 16, 2024

Good afternoon,

We appreciate your business.

Warmest regards,

Joan

BarbaraMidland, GA

Verified purchase

StaffTransparency

Reviewed July 10, 2024

Wanted to know if it was necessary to swap my cable boxes in for updated ones. Agent assured me that I already had the most recent and updated equipment. She was very professional and courteous! We reviewed all of the cable boxes in my house and checked all of the models and serial numbers to ensure that they were the most recent models. I also inquired about Installation of a cable outlet and would set a time for technician to come out when I was ready to prepare for the service! Great service by the representative!

Thanks for your vote!

Response from Mediacom Cable

July 11, 2024

Good morning, Barbara,

We appreciate your business.

Warmest Regards,

Joan

BarbaraSpanish Fort, AL

Verified purchase

Customer ServiceSales & MarketingStaff

Reviewed July 10, 2024

I have been a customer for 4 years. And yes we have had some issues on and off but after they have upgraded their towers, service has been working great. They also have great customer service. They are always willing to help when I make my yearly call to see if I can get discount. Or promotions. So far they are good.

Thanks for your vote!

Response from Mediacom Cable

July 11, 2024

Good morning, Barbara,

We appreciate your business.

Warmest Regards,

Joan

LindaHazlehurst, GA

Verified purchase

Customer ServiceSales & MarketingStaff

Reviewed July 10, 2024

The sales reps are good. When I call them, everything’s okay, and they answer my questions. The installers are good as well. I’ve had Mediacom for years now, and the quality of service is high. They come on and then see what they have to do. I'm not so sure about the internet though. I thought I applied for one, but sometimes it'd be going out a lot.

Thanks for your vote!

Response from Mediacom Cable

July 10, 2024

Good morning, Linda,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. I have applied a credit for outages towards your services also for you. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

AndreaMillsboro, DE

Verified purchase

MaintenanceStaff

Reviewed July 10, 2024

Cable box was not getting signal so the technician figured it out and also fixed the first box. The technician didn't take long to find the problem which the box was not linked to my account so it was not picking up the signals on the second box that was ordered and the first box was hooked up incorrectly and caused it to freeze or blank out for hours.

Thanks for your vote!

Response from Mediacom Cable

July 11, 2024

Good morning, Andrea,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. Im glad our tech was able to resolve the issue quickly for you. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

LisaGonzales, LA

Verified purchase

Customer ServicePrice

Reviewed July 10, 2024

I’ve been charged incorrect for 4 months. I've called and spoke to someone a month ago … She corrected my account … then in July I got charged the same amount.. I had to call again to get it straight!!! When I returned the unused equipment months ago all of this should have been handled!

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SylviaApache Junction,, AZ

Verified purchase

StaffBilling

Reviewed July 9, 2024

I was checking to see why my May's autopay did not go through. With help from Mediacom and my bank I figured it out. A correction was made with the Mediacom person. I had to pay June's bill online. I'm hoping autopay takes effect with the July bill. I understand it can take a while for changes to take effect.

Thanks for your vote!

KevinUrbandale, IA

Verified purchase

Customer ServicePriceStaffRatesTransparency

Reviewed July 9, 2024

I received two back to back price increases that were very substantial. I call for explanation and my dissatisfaction for such substantial increases. After discussing with your representative, whom was very kind and attentive, due to being a long time customer for years, I was given a reduced cost with an increase that was acceptable. Thank you.

Thanks for your vote!

Response from Mediacom Cable

July 11, 2024

Good morning, Kevin,

We appreciate your business.

Warmest Regards,

Joan

KathrynIowa City, IA

Verified purchase

CoveragePricePunctuality & SpeedMaintenance

Reviewed July 9, 2024

My streaming boxes go off sometimes so I simply detach and reattach and the light goes back on. I do not like streaming quite as well as all the choices on cable, as I was used to varied types of shows, mostly live TV, but Xumo is affordable. I have had a few problems with the internet access due to a couple of storms, but they have come out to repair it. The ImOn guy had disconnected mine and a neighbor's one time, maybe two. Otherwise it works, though sometimes slow to come back on, so I think it's not working, but then I see the XUMO word. It works well enough for now.

Thanks for your vote!

Response from Mediacom Cable

July 11, 2024

Good morning, Kathryn,

We appreciate your business.

Warmest Regards,

Joan

MichaleneMebane, NC

Verified purchase

Customer ServicePriceRefunds & PayoutsHonesty & Transparency

Reviewed July 9, 2024

I was told last year to call and to change plans and set up auto pay for a $35 savings. It was a lie. Plan want offered and no auto pay disc. Disappointing that you can charge $150 for cable for an elderly disabled veteran. Shame on Mediacom. I did leave a message for the corporate office. No one returned my call.

Thanks for your vote!

Response from Mediacom Cable

Sept. 12, 2024

Good morning Michael,

Thank you for taking the time to write and post your review. I'm very sorry to hear about your recent issues with billing. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554.

We appreciate your business.

Warmest regards,

Tina

TroySpirit Lake, IA

Verified purchase

TechStaffRates

Reviewed July 9, 2024

I am very disappointed with the last time I talked with a representative. We needed to disconnect our other house because of flooding. The water went into the house on June 22 and has yet to recede to a point we can begin cleanup. This was a home we were preparing for retirement (address: **). The rep told us we had two options: either put it on vacation rates or disconnect and pay a connection fee when ready to renew service to that house. We don’t know when we can even begin cleaning let alone staying in the house.

I understand you are a business, but neither option seems good when considering the task ahead. As such, because of the tasks ahead and lack of customer loyalty in this difficult time, a let the rep know that we will look for a new provider at that location and probably our primary residence. If there is something you can and are willing to do when it is time for us to reconnect, please let us know. Had it not been for the flood, we would not have disconnected.

Thanks for your vote!

Response from Mediacom Cable

Aug. 21, 2024

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

DiannaIowa City, IA

Verified purchase

Reviewed July 9, 2024

As there is neither cable splitter nor crawl space in my dwelling, the final service outcome is yet to be determined. I am not particularly tech-savvy, but I am missing my favorite shows. I've been investigating in hopes of finding out what my options are if cable TV is not possible. I am hoping for the best.

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Response from Mediacom Cable

Oct. 17, 2024

Good afternoon ,

Thank you for your review. I'm sorry to hear about the service issues that you have experienced. Ive tried to reach out to you a few different times with not being successful. I'm willing to help you is there a good time I can reach out to you and a good contact number you can be reached on. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

WilliamRoanoke, IL

Verified purchase

William increased rating by 3 stars.

TechStaff

After a positive interaction with Mediacom Cable, William increased their star rating on Sept. 18, 2024.

Updated review: Sept. 18, 2024

Mediacom has been very responsive and helpful - I have updated my review to a 5 star rating.

Original Review: July 9, 2024

Our internet service was sketchy and was down two or three times every day, requiring unplugging our modem and router to get it working again. The problem was diagnosed as coming from the outside box where our internet was run into the house. A new line was laid between the house and the box, and although it helped quite a bit, we still lose our internet connection for short periods almost every day, and sometimes multiple times in a day.

Thanks for your vote!

Response from Mediacom Cable

Sept. 18, 2024

Good afternoon,

Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. Is there a better number or time of day? Our contact number is a 24 hr number and we are here to help you resolve any issues you are having. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.

Warmest regards,

Joan

JoanneMoyock, NC

Verified purchase

Customer ServiceStaff

Reviewed July 9, 2024

The instructions for the equipment setup was not included in the box with my Eero devices. I called tech support and a lovely gentleman helped me set them up. They have been working wonderfully ever since. I am very happy with the experience.

Thanks for your vote!

Response from Mediacom Cable

July 11, 2024

Good morning, JoAnne,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. Im so sorry the setup steps were not included Im glad we were able to assist you over the phone. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

JamesNorth Judson, IN

Verified purchase

Customer ServicePriceStaff

Reviewed July 9, 2024

I have always had good experiences when contacting customer services. If I call the 800 number or stop in at the local office in Knox, Indiana, the employees are professional and friendly. During my last service call, my account was credited for days when my internet service was down. The representative also informed me that I had TV service with my Internet account and sent me a device to hook to a television, at no charge. I thank you for the excellent attention that you provide to the customer. Sincerely, James **.

Thanks for your vote!

Response from Mediacom Cable

July 11, 2024

Good morning, James,

We appreciate your business.

Warmest Regards,

Joan

AmberCalmar, IA

Verified purchase

Staff

Reviewed July 9, 2024

Power cord for eero apparently wasn’t working so we couldn’t get internet. The service person took care of it right away and arrived sooner than planned. We are very thankful! They were courteous and very helpful and answered any questions I had. Even with two toddlers being very distracting they focused on getting the job done and done well.

Thanks for your vote!

Response from Mediacom Cable

July 11, 2024

Good morning, Amber,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. Im glad to hear out tech was able to get a power cord for the issues with the erro and got it back working quickly for you. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

DonnaWaukee, IA

Verified purchase

Customer ServicePriceStaffBillingRates

Reviewed July 9, 2024

There was a discrepancy in my bill and I called to ask about it. So for the most part the lady took care of it and that was the best I guess that she could do. The only thing I wish is that they wouldn't go up and down on prices. Mediacom that is so that's something that I would like for you guys to do. Not keep going up and down in prices. That would make life easier for people on a fixed income. Who try to do the best they can with what they have. So yeah if you could look into that that would be great. Other than that I had no problem with my call with the lady that I talked to. Thank you.

Thanks for your vote!

Response from Mediacom Cable

Aug. 1, 2024

Good afternoon, Donna

Thank you so much for your review. I'm glad I was able to speak with you today and you are enjoying the services . Is there a better number or time of day? Our contact number is a 24 hr number and we are here to help you resolve any issues you are having. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.

Warmest regards,

Joan

LeciaHerrin, IL

Verified purchase

Customer ServicePunctuality & SpeedTransparency

Reviewed July 9, 2024

I called for 2 weeks straight to see where my cable box was and got a different explanation each time, it was supposed to be delivered on the 10 and then the 16 of June, never received it, still waiting and now supposed to be here July 12th. We will see. Also have had tech out several times for issues of cable stalling n reloading. Still have the problem, not as much though.

Thanks for your vote!

Response from Mediacom Cable

Oct. 1, 2024

Good afternoon, Lecia,

We appreciate your business.

Warmest regards,

Joan

RobertFoley, AL

Verified purchase

Robert increased rating by 2 stars.

Customer ServicePriceStaffTransparencyResolutionValue

After a positive interaction with Mediacom Cable, Robert increased their star rating.

Reviewed July 9, 2024

Updated on 09/26/2024: Good response to my concerns and most issues resolved, but still have a few annoying ones which may need attention from main hub(s) or software. Will update as needed. 4 stars now hoping to update to 5 stars soon.

Original Review: Always had some issues with Mediacom and it got worse when switched to internet for everything. Tv gets a lot of buffering circles and local channel issues, internet drops out for a few seconds or longer and pc needs resetting. Phone is the least affected but still will go out. Message can appear saying we have a problem and working to resolve it is seen more times than I like. I have noticed at certain times tv/internet can be buffering so is this a bandwith issue? To really make me angry is the issue of high cost of your service and poor value for it. This is hurricane season so I need a highly reliable service. I believe you know of the issues but are not fixing them or don't care??

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JoOswego, KS

Verified purchase

Customer ServiceSales & MarketingPricePunctuality & SpeedStaffBilling

Reviewed July 9, 2024

I called regarding numerous service outages. They issued credits to my account. I am thrilled they did this. They have increased my internet speed without further charges. Upgrading equipment and services usually work flawlessly. I have also been offered a promotion that has helped with billing. I am very pleased with Mediacom and plan to continue using their services.

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Response from Mediacom Cable

July 10, 2024

Good morning, Jo,

We appreciate your business.

Warmest Regards,

Joan

SidneyMoline, IL

Verified purchase

PriceRates

Reviewed July 9, 2024

The prices keep going up while the service remains poor. The internet signal cuts out daily and needs full resets. The price also is insane, over $160 and continuing to rise, yet for the same service from a competitor it's around $80. The only issue is there is no competitor set up in the area, but there will be soon and I will have to switch.

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Response from Mediacom Cable

Sept. 18, 2024

Good afternoon,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

DonniemailHarvest, AL

Verified purchase

Staff

Reviewed July 9, 2024

The signal randomly drops, losing service. This has an ongoing problem for many months. Joe did a great job with the advanced testing, signal boosting service optimization! Knowledge and thoughtful employee.

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Response from Mediacom Cable

July 25, 2024

Good morning, Donnie,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom employee , and that you are enjoying the service. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

SteveColumbia, MO

Verified purchase

Customer ServiceStaff

Reviewed July 9, 2024

Took calling 3 times before someone knew what to do to solve the problem. This was over a period of 3 days. Was on the phone with three technicians that was not able to solve the issue. The fourth person knew exactly what to do and was great. Took way too much of my time to reach a person that knew what they were doing.

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Response from Mediacom Cable

Aug. 5, 2024

Good morning Robert ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with your wife this morning confirm our previous agent was able to resolve the issues, Im so sorry it took multiple calls to get it resolved. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JohnAnkeny, IA

Verified purchase

Punctuality & SpeedStaff

Reviewed July 9, 2024

Plenty of wi-fi speed. Although we did have a interruption a week or so ago. Lasted almost 10 hours. Eero is great except when pairing to 2.4, although received great instruction and all is back to normal. Traeger Grills difficult to get paired, and the Mediacom rep sent me the correct instructions. Thanks. John & Darla **. John & Darla **.

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Response from Mediacom Cable

July 11, 2024

Good morning, John,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. Im so sorry for the outage in your area we applied a credit for you for the outage. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

JadeMexico Beach, FL

Verified purchase

PriceStaffRates

Reviewed July 9, 2024

Love your commitment to our community and for me to watch all my series as well as kind employees & helpful at home service especially in Mexico Beach where reception is hard to get reception. Also very affordable prices for my small family of three.... Excellent service. Kind people. Hardworking. Family affordable.

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Response from Mediacom Cable

July 12, 2024

Good afternoon Jade,

We appreciate your business.

Warmest Regards,

Joan

ZechariahKewanee, IL

Verified purchase

Customer ServiceCoveragePricePunctuality & SpeedStaffRates

Reviewed July 9, 2024

Service is great! Completely happy! Easiest setup of phone service I've ever had! Connection is fast and reliable. I get coverage everywhere I go and you can Not beat the pricing! My previous phone service was slow and laggy. Now I have plenty of speed for a Great price! Customer service made sure I was completely taken care of during activation. Went through smooth and simple!

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Response from Mediacom Cable

July 17, 2024

Good morning, Zechariah ,

We appreciate your business.

Warmest Regards,

Joan

ChristineSanta Rosa Beach, FL

Verified purchase

Staff

Reviewed July 9, 2024

The tech was on time, courteous and very knowledgeable. Ran a cable line from a lower cable place to one above the fireplace in preparation for a new tv installation. Then set up the existing tv with a wireless box. Even took the old cable box, plug, hdmi cable and remote with him so I didn’t have to deal with FedEx. Was a pleasure to have such a nice person in my home. Thank you for a great experience!

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Response from Mediacom Cable

July 17, 2024

Good afternoon, Christine,

We appreciate your business.

Warmest Regards,

Joan

ArrieLeesburg, GA

Customer ServiceBilling

Reviewed July 8, 2024

Do not recommend, been with them for years, can even get a 3 day extension, customer service gives the run around, spoke with 6 different people in one day and got all conflicting information, servicing disconnected the day after was told I had 2 weeks to make payment, DO NOT RECOMMEND. HORRIBLE HORRIBLE HORRIBLE. 3 years down the drain for mistakes on THEIR end.!

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Response from Mediacom Cable

Sept. 9, 2024

Good afternoon Arrie,

Thank you so much for taking the time to post your review. I'm sorry for miscommunication with your billing but I'm happy I was able to contact you and speak about what happen in more details.

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Tina

TerryValdosta, GA

Verified purchase

Customer ServicePriceStaffBillingHonesty & Transparency

Reviewed June 30, 2024

I was on Mediacom because I had the ACP program, and I was told earlier that they were gonna stop. Then I got an email stating that it was gonna go until September. I heard from them again about a week ago stating that I had a bill to pay. I said, “A bill?” They said, “Yeah. Because we start charging you and stuff like this.” I said, “No, because they told me that the ACP program is gonna go on until August or September. You know what? If you wanna go ahead and unhook it, man, unhook it. You know what I mean? ‘Cause I don't have to sit there and lie to you. You know what I mean?”

It really shocked me. I told him, “I wish I could find the email. I didn't delete it, but I wish I could find it.” It states I didn't have to pay until August or September. They charged me anyway. I said, “No. I'm not gonna pay y’all and stuff because I know what I had.” The man said, “Well, we don't have anything like that.” I said, “Well, I got a email stating that there.” I doubt it's a false email because I never got emails from Mediacom before. All I know is I got a phone call stating that they were gonna turn my service off.

I like Mediacom. I had no problem with them. As far as customer service, they are excellent. I liked the people who I talked to from Mediacom. There was just this one guy calling about payment. He told me $90. I said, “$90? Really, man? I'll tell you what you do. You go ahead and just turn it off because I'm not paying you $90. Where I'm gonna get it from?” Social Security definitely won’t send me $90. Besides talking with that guy, Mediacom is excellent.

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Response from Mediacom Cable

July 1, 2024

Good morning, Terry,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you enjoyed the service. I'm so sorry that it sounds like you may of received a spam email saying the services with ACP were staying until Aug or September because the ACP government program ended the end of May. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

JOther

CoveragePunctuality & SpeedMaintenance

Reviewed June 29, 2024

I was a customer for over ten years and the speed was fine for my needs. However, the connection would be lost from time to time making it difficult for my wife to participate in online meetings. So we switched carriers. I might return to Mediacom if the company would finish the project they started two years ago in my neighborhood. A Subcontractor began installing new cable underground to replace the troublesome above ground cable. Unfortunately, the company didn’t have the necessary easements needed, so the subcontractor abruptly left and never returned. They even left two rolls of cable behind. Please finish the work, or at least fill in the dangerous hole at **, Ames, Iowa.

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AlleceValdosta, GA

Verified purchase

Customer Service

Reviewed June 29, 2024

The customer service of Mediacom is nice. When you call them, you talk to them and they put you to whoever you want to. They come out and do what you need to do and if you have some questions, you could call them and ask them about it. I have a $30 package for a senior citizen. We live in a senior citizen place and I've been trying to get other people to find out what they can get. But some of them are a little bit afraid because they think that it's gonna be high. I told them if they go out there and ask for the senior citizen package, they probably will get it.

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Response from Mediacom Cable

July 1, 2024

Good morning, Allece,

We appreciate your business.

Warmest Regards,

Joan

MichaelValdosta, GA

Verified purchase

Customer ServiceCoverageTechPriceMaintenanceRates

Reviewed June 29, 2024

A contractor came in and said, "You got a bad cable in the attic. But I don't do cables." I asked who replaces the cables and he told me I had to get DirecTV. I called Mediacom back and they sent one of their people out. I got in the attic and fished it down to him myself. The guy said he wouldn't replace the cable in the attic. He said it had a lot of moist in it which was not good. The cable was old. They also came out when I had a question about some cable. That visit was good. However, Mediacom told me they will start raising the prices when my one year is up.

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SharonBurlington, IA

Verified purchase

Customer ServicePriceStaffBilling

Reviewed June 27, 2024

Called the 855 number to cancel and they said it was done. Next two bills it was still on and charged for. Had called over a month ago. Today called my local Burlington and they hopefully took care of it and removed the charge. Disappointed in the 855 number help not doing as stated.

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Response from Mediacom Cable

June 28, 2024

Good morning Sharon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your billing issues you have experienced. I am happy I was able to speak with you today and apply the additional credit towards your account. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

TaylorWinterset, IA

Verified purchase

Coverage

Reviewed June 27, 2024

Mediacom treated me fairly well and they're not bad. They try to do what they can and try to get a problem fixed as soon as possible. They've been good about getting stuff back online when it goes down.

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Response from Mediacom Cable

June 28, 2024

Good morning, Taylor,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service.Im sorry you had services issues and outages. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

AnnaVienna, GA

Verified purchase

Customer ServiceCoveragePriceStaffTimeliness

Reviewed June 27, 2024

I'm pleased Mediacom. I have their internet service and the cost which is 87 is good. I like their customer service too. They're real professional and get right on it. When I was having a problem with my Wi-Fi, they had a technician come out the next day after I contacted them, and he fixed it.

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Response from Mediacom Cable

June 27, 2024

Good morning, Anna,

We appreciate your business.

Warmest Regards,

Joan

KarenVilla Grove, IL

Verified purchase

Online & App

Reviewed June 27, 2024

The service of Mediacom used to be really good, but lately, our TV's out most of the time and our internet is out most of the time, too. It's been horrible the last couple of months. I have talked to them about upgrading my package, but we are on a fixed income, so I can't spend any more. But using their app has been easy.

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Response from Mediacom Cable

Sept. 19, 2024

Good afternoon ,

Thank you for your review. I'm sorry to hear about the service issues that you have experienced. Im sorry you have canceled the services. If there is anything I can do to assist you in the future,I'm willing to help you is there a good time I can reach out to you and a good contact number you can be reached on. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

PhyllisValdosta, GA

Verified purchase

Customer ServiceStaffBilling

Reviewed June 27, 2024

I have television and internet with Mediacom and the service is excellent. It’s been a good experience. But one thing about it is they have the most drops in my service and they don't wanna credit me any time. They said it might go off today or tomorrow, and then I have to call them and get it back on. They are also not taking anything off my bill and I had to pay them $139 and I give $958 a month. So that was high for me.

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Response from Mediacom Cable

June 27, 2024

Good morning, Phyllis,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. We have applied credits towards your account. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

MelitaValdosta, GA

Verified purchase

PriceStaffRates

Reviewed June 27, 2024

Mediacom is a decent company for the price. I have the regular internet service with them but I’m not pleased 100% with it. So I wouldn’t go up and spend more money. I tripped on the cable line a couple of years ago and sustained an injury, which I reported, but nothing was done about that. The reps still left the wires on the ground. I recently had them come out but they did not bury the cable lines. They took it over and put it on the roof.

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Response from Mediacom Cable

Oct. 1, 2024

Good afternoon,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am so sorry I was unable to reach you , I do show the line was changed to underground for you, If you have any additional concerns if you could reach back out to us we are here to help you in any way we can. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JamesMattoon, IL

Verified purchase

Customer ServicePricePunctuality & SpeedRates

Reviewed June 26, 2024

I use the internet to stream and that's good enough. It has normal speed even though it's supposed to be a higher speed. Mediacom even upgraded it recently but there's no difference at all. Sometimes it buffers but it loses a lot. Almost every day, something is stopping. The little circle spins and then it says it loses the connection and drops the line. I spoke to Mediacom about it one time and they told me they were working on the lines down the streets. And I said it must be all the time.

The service is good and I’d tell friends to get Mediacom. The price is right for me. When the price got out of hand, I called them and got real mad with them. All I do is stream and the price jacked up to $140 a month. I told them they were out of their minds and there was something wrong with them. The girl put me on hold and transferred me to somebody. I said I was better off with a dish and maybe paying more money and getting way a lot more channels because I don't even get any channels from them. I don't use the TV. I use the internet and I stream. I got Netflix and everything else is free. I asked why I was paying this much money and they dropped it down to $64 with a higher speed. They put me up to a Pro 360 but it's not faster. It's slower and lags more. I have two TVs and my daughter is always yelling about how the TV is out.

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Response from Mediacom Cable

Sept. 19, 2024

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

DebbieDuluth, MN

Verified purchase

Customer ServiceStaff

Reviewed June 11, 2024

We have a temporary cable going around our house that is very much in the way. I was told they would be here to bury cable 1 1/2 weeks ago. We have not been called and this cable cannot be buried without talking to us. I am going to call and cancel service if this doesn’t get taken care of.

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TerranceHarrisburg, IL

Verified purchase

PriceStaff

Reviewed June 10, 2024

It would not be fair to fully answer the survey as I am about to cancel cable while retaining the Internet. My last contact was at your request as I did not have a cable box and it will be required in the future. When it arrived I am losing quite a few channels. My cable dates eons ago when the basic had a number of channels that now are extra cost items. I do not blame you; it was to be expected in this era of rising costs. When I sat down and reviewed my current viewing habits, I will lose only two regular viewing channels. I hope you understand; living on Social Security, I can't justify the cost/benefit ratio.

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Response from Mediacom Cable

June 18, 2024

Good afternoon Terrance ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your pricing issues. I am happy I was able to speak with you today. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JosephAltoona, IA

Verified purchase

Customer Service

Reviewed June 7, 2024

Problems from the day it was installed. At times the picture freezes and video loading message appears. After 3 service call trips this still happens but is less frequent. That is all that I have to say. Perhaps I should be looking into SATELLITE systems

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Response from Mediacom Cable

June 13, 2024

Good morning Joseph ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JamesMinneapolis, MN

Customer ServiceCoveragePunctuality & Speed

Reviewed June 7, 2024

When Mediacom works it is good. Unfortunately, they are slow to respond to outages and properly bury the fiber that comes to your home. This means there is a good chance an animal, weather, or basic yardwork will destroy the connection. Expect a week wait to have to line repaired. Then there is a good chance they will not properly bury the line leading to a repeat issue. FYI the tech that repaired the fiber is not the one that buries the line so expect the second person to show in 1 to 3 weeks. (This is the third time in less than 6 months this has happened.) Overall better than Comcast Xfinity, but not great or recommend if other options are available.

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MarkHeadland, AL

Verified purchase

Customer ServicePunctuality & Speed

Reviewed June 7, 2024

Received confirmation of tech imminent arrival, tech called when within 15 minutes of arrival, tech inquired as to where equipment was to be located, installed quickly, assisted with setup by providing app information and was courtesy throughout. I was very pleased with the entire interaction. A second tech arrived with addition equipment and they worked well together.

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Response from Mediacom Cable

June 10, 2024

Good morning, Mark,

We appreciate your business.

Warmest Regards,

Joan

PamWinterset, IA

Verified purchase

Price

Reviewed June 6, 2024

We live in TX 4-6 months of every year. So we need to suspend our service in IA, but retain enough WiFi to run the smart thermostat. It worked well and allowed us to change the temp as needed. If we could not reduce the cost this way, we would have to cancel service, then start new. A lot of work for both of us!

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Response from Mediacom Cable

June 7, 2024

Good morning, Pam,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. Im glad you were able to take advantage of our seasonal plan while you are not at your home for the few months and still able to adjust devices using the internet. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

DavidBethany Beach, DE

Verified purchase

Refunds & PayoutsStaff

Reviewed June 5, 2024

We have had a couple technicians come out to try and solve our issue that several TV stations are unreceivable or unwatchably pixelated because of low signal strength. We were told that there is a rusty external connection outside the home that will be fixed, but so far we still have the issue. Our last technician suggestion we just watch SD versions of channels instead of HD, but we are still paying for HD. Thank you!

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JohnDavis, IL

Verified purchase

Punctuality & SpeedStaff

Reviewed June 5, 2024

The Mediacom rep, Christy, was very helpful in setting up the service appointment and answering my questions. She very patient and listens very well. She explained things about checking the speed of my connection and how to check the amount of data. Also she was going to help me get a representative to come to our community to speak about Mediacom and about streaming content to save money for our members.

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Response from Mediacom Cable

June 6, 2024

Good morning, John,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. WE are pleased to hear such a positive experience with Christy. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

JerryPierceton, IN

Verified purchase

Customer ServiceMaintenance

Reviewed June 5, 2024

I don't keep a record every time your service breaks down. It was down several times on June 4. l called them and they told me it was my router and they gave me a list of 2 things to do. I did them and it was not working. I went back to send my response to inform you I did what you told me to do and I find a message informing me you have are an issue with the internet.

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Response from Mediacom Cable

June 13, 2024

Good afternoon Jerry ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

RyanBattlefield, MO

Verified purchase

TechPunctuality & SpeedStaff

Reviewed June 5, 2024

Hello, the guy who came out to look at my house and test my Internet was extremely kind, professional, and helpful. He did a great job and solved my problem quickly. Although I have not had a perfect experience with Mediacom overall, this visit was exceptional. Keep hiring more great people like him! Thanks a lot!

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Response from Mediacom Cable

June 6, 2024

Good afternoon Ryan,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with your Mediacom tech, Im glad he was able to resolve this issue very quickly. We are very thankful to have the tech on our team. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

JosephJacksonville, IL

Verified purchase

Customer ServiceTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRates

Reviewed June 5, 2024

First I want to say that the Tech Support for Mediacom is top notch. I haven't needed them that often but when I have they are excellent to deal with. They are very helpful and knowledgeable. Mediacom Business Internet is very reliable. You deserve 5 stars for those 2 items. Mediacom has been my internet service provider for many years, but the price for what you get is getting too high. I've called almost every year when the price increases. I'm always told that the package I had wasn't available anymore (60M/20M), they always inform me that I could go with a new package that would cost almost 2X what I am paying now.

You are advertising a business connection over twice the speed I was getting for the same as what I am paying. After much reservation and thought, I have decided to cancel my service with Mediacom. Service was great, but there are too many competitors offering so much more. I have a static IP and 2000M/2000M connection for less than what I was paying for my Mediacom service.

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Response from Mediacom Cable

June 6, 2024

Good afternoon Joseph,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom services and employees, Im sad to hear that you have canceled due to price , Im so sorry. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

JonBloomington, IL

Verified purchase

Customer ServiceStaff

Reviewed June 5, 2024

Gal on phone very nice and guided me thru everything no problem. I also had some other problems with the TV and that person was very good also, supposed to get new line run in but have not heard anymore on that? My line is too thin for the distance it is run so need the new line ASAP.

Thanks for your vote!

Response from Mediacom Cable

June 6, 2024

Good afternoon Jon,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. We do have an order in for the line to be replaced and buried for you. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

DougApache Junction, AZ

Verified purchase

Staff

Reviewed June 5, 2024

I was told putting the account on pause was $22.50 per month. When I went to do so, I was told it’s $32.50 not &22.50. This after 3 days and 4 technicians attempted to set up the internet. When I asked for some form of compensation, I was denied. Made it much easier to just cancel my account with your company.

Thanks for your vote!

Response from Mediacom Cable

June 19, 2024

Good afternoon Doug,

Thank you so much for your review. I'm sorry to see that you have disconnected your services if there is anything I can do in the future to have you restart your services. I appreciate your time today. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

JoyceRidgecrest, CA

Verified purchase

PricePunctuality & SpeedStaffBilling

Reviewed June 4, 2024

I do not understand why you went from 300 to 500 and discontinued the 300 which worked fine for me, but I cannot afford a bill over $100 a month on a fixed income. So now I am set at 250 which is, sorry, crap. I never received the speeds I have been charged for for years. I ordered the upgraded modem on the advice of a local Mediacom employee. I'm hoping service will be better.

Thanks for your vote!

Response from Mediacom Cable

June 11, 2024

Good afternoon Joyce,

Thank you so much for your review. We attempted to reach you to see if we have any offers available if you could reach out to us we are here to assist you. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

VickiDaphne, AL

Verified purchase

Vicki increased rating by 3 stars.

Punctuality & SpeedRefunds & Payouts

After a positive interaction with Mediacom Cable, Vicki increased their star rating on June 12, 2024.

Updated review: June 12, 2024

I originally posted a 1 star but am changing it because they have fixed our problem of low speed and outages. So far, so good. I hope it continues. I was contacted by corporate and Joan was very helpful.

Original Review: June 4, 2024

We are still experiencing periodic outages or major slow downs. We've been experiencing this for a while. Twice in the past week a service person has come out to no avail. I wish this could be resolved to what we are paying for.

Thanks for your vote!

Response from Mediacom Cable

June 11, 2024

Good afternoon Vicki ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your billing issues you have experienced with outages. I am happy I was able to speak with you today and inform you that I have adjusted your account with time of the issues . I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

MaryGifford, IL

Verified purchase

Customer ServiceTechMaintenanceCommunication

Reviewed June 4, 2024

Our internet service was disconnected. Our service tech indicated it was an issue with wiring that maintenance found. Maintenance however failed to notify either us or service. I missed an important meeting as a result. I called to see if there was someone I could express my dissatisfaction to and was told no. Also no way missed emails could be recaptured.

Thanks for your vote!

Response from Mediacom Cable

June 12, 2024

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

FrankWilmer, AL

Verified purchase

Punctuality & Speed

Reviewed June 4, 2024

My speed is supposed to 1 gigabyte, but the most I have ever gotten is 600 mbps. If it would stay that high, I would be satisfied, However it varies to below 100. It was 96 this a.m. and I remember I had unplugged the modem for a thunderstorm the night before and when I plugged it in, I had 400+, So this a.m. when I had 96 I unplugged it, waited a while, and when I replugged it, it booted up and I had 600. Why? Is something wrong with modem?

Thanks for your vote!

Response from Mediacom Cable

June 18, 2024

Good afternoon Frank ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm the issues have been resolved. I have applied credits towards your services for you. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

Resolution In Progress

DanColumbia, MO

Verified purchase

Customer ServiceStaff

Reviewed June 4, 2024

Have been experiencing total outages way too often. I have to call for a credit. Very annoying. We should receive a credit without all the hassle of trying to talk with someone I can't understand to start with. I understand if it's an upgrade. Please hire some folks that can speak English clearly. Thank you.

Thanks for your vote!

Response from Mediacom Cable

June 5, 2024

Good afternoon Dan,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom after speaking with you today, Im glad that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

CindyCreston, IA

Verified purchase

Staff

Reviewed June 4, 2024

The representative was very polite and informative considering they were very busy because of the outage. I also appreciate the messages I have received concerning the outages. Very happy with Mediacom!!! Thank you for providing such great service. Keep up the great work.

Thanks for your vote!

Response from Mediacom Cable

June 5, 2024

Good afternoon Cindy,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

CecilyTifton, GA

Verified purchase

Customer ServiceSales & MarketingPunctuality & Speed

Reviewed June 4, 2024

Fast, efficient and reliable! Would definitely recommend to family, friends, coworkers and colleagues. Been the service going on two years now & no issues and customer service always responds fast and are reliable. Any issues are resolved within a reasonable and timely manner. Great customer service will always play a big part in making a Sale & keeping customers such as myself and others satisfied.

Thanks for your vote!

Response from Mediacom Cable

June 5, 2024

Good afternoon Cecily,

We appreciate your business.

Warmest Regards,

Joan

NakiaCarbon Cliff, IL

Verified purchase

Customer ServicePriceStaff

Reviewed June 4, 2024

I only have internet and a landline phone as the services I need from Mediacom. The phone service has always been great and reliable. Throughout the years there have been good and bad moments with the internet. In recent years the would fluctuate but I can tell they have been working on it because over the past 6 months the internet has been sharp and consistent. Also, I most certainly need to acknowledge the wonderful customer service I've been receiving with helping my family maintain a package suitable and affordable and how well Mediacom worked with the Affordable Connectivity Program when it was available.

Thanks for your vote!

Response from Mediacom Cable

June 5, 2024

Good afternoon Nakia,

We appreciate your business.

Warmest Regards,

Joan

MelanieSpring Park, MN

Verified purchase

Staff

Reviewed June 4, 2024

We had fiber optics installed in our building, and then problems getting apps and programs. Best Buy, Arvig and Mediacom all came to help. All of them came several times. A fellow from MC finally resolved our issues. He was the last of several MC techs. All had good people skills, but unable to help. Your company and staff have really improved from 10 years ago.

Thanks for your vote!

Response from Mediacom Cable

June 5, 2024

Good afternoon Melanie,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom and our tech was able to resolve the issues I'm sorry it took a few techs to get it resolved but I'm glad its working successfully, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

LenoriaJefferson City, MO

Verified purchase

Reviewed June 4, 2024

Did not stay connected at all. I work from home and it was terrible. I cry all week doing my job cause it would disconnect and connect. It was driving me so crazy I just took off from work till I got another internet. Maybe it would work for some but not for me. When I had it in Columbia Mo, it was fine. Guess they might had changed a few things. I don't

Thanks for your vote!

Response from Mediacom Cable

June 5, 2024

Good Afternoon, Lenoria,

Thank you for taking the time to write and post your review. I am deeply sorry to read regarding the service issues that you had experienced. Reliability is something that we always strive for and I understand with working from home, it is very important. If you would like to come back to mediacom at anytime we are here to help you in any way we can to make sure you dont experience any issues. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.

Warmest regards,

Joan

MaryDes Moines, IA

Verified purchase

Customer Service

Reviewed June 4, 2024

I was satisfied with the communication regarding my issue.

Thanks for your vote!

Response from Mediacom Cable

June 13, 2024

Good morning Mary ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

KimberlyWaterloo, IA

Verified purchase

Customer Service

Reviewed June 4, 2024

I wanna switch to another company with better service. I'm not sure if the service has an interruption from the new company I saw on/up the pole but it is an interruption. I've contacted customer service but issue still present. Nothing else to add, I just want better service. This review is true and accurate from MY EXPERIENCE!

Thanks for your vote!

JessicaWillard, MO

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed June 4, 2024

Jesse was amazing. Quick, very thoroughly explained everything I asked. You guys are very lucky to have him in the Willard area. Great customer service, and was knowledgeable about the product and suggested improvements I can make if needed. Highly highly recommend. He deserved a big raise.

Thanks for your vote!

Response from Mediacom Cable

June 5, 2024

Good afternoon Jesse,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. We are very thankful to have Jesse on our team. We appreciate your positive feedback on Jesse. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

RonnieSpanish Fort, AL

Verified purchase

Customer ServiceTechPriceStaffRates

Reviewed June 4, 2024

We had a cable TV service outage that lasted at least five days. Two different technicians made house calls. Eventually, the second tech figured out the problem once I told him that our cable service contract had changed. We changed our opinion about Mediacom cable due to excessive/abusive pricing. Mediacom rewarded us for our loyalty by doubling our cost.

Thanks for your vote!

Response from Mediacom Cable

June 5, 2024

Good afternoon Ron ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

ZacharyDavis Junction, IL

Verified purchase

PriceRates

Reviewed June 4, 2024

Outrageous prices and terrible service. Outages all the time and horrible quality Internet otherwise. Any attempt at gaming leads to intermittent lagging, stuttering, or rubber banding. This is coming from someone who knows what they're talking about and owns their own network equipment. They can only be found where there's nobody else because they fail when faced with ANY competition.

Thanks for your vote!

Response from Mediacom Cable

June 21, 2024

Good morning,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm the issues have been resolved. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

KyleDubuque, IA

Verified purchase

Customer ServicePriceBilling

Reviewed June 4, 2024

I had no problem with any of your folks from installation to on the phone, etc., etc. but the product is way too expensive. Legacy cable companies like you guys have got to compete and $300 is not gonna keep even an old boy like me. I don’t know how you guys survive, but I hope you do. How you should repackage their crap and then maybe you can come up with the bill around 200 bucks or less but right now not a player I’m sticking with.

Thanks for your vote!

LoriBurlington, IA

Verified purchase

Reviewed June 4, 2024

My biggest frustration is that the service tends to go in and out a lot lately. But I know we have new customers on our street so maybe it's because of that. I've been a long time customer and feel you should reward us instead of all the crazy deals for new customers.

Thanks for your vote!

TiffanyLucerne, CA

Verified purchase

TechMaintenanceStaff

Reviewed June 4, 2024

Brandon was very thorough and efficient as he checked all possible reasons that our Internet could be spotty. The crew came out yesterday to fix spots on the line and hopefully everything will work now! Overall it was a great service visit!

Thanks for your vote!

Response from Mediacom Cable

June 11, 2024

Good afternoon Tiffany,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. I appreciate your business and you being a Mediacom customer. Im glad our tech was able to come out and assist you with your concern. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

MelissaBurt, IA

Verified purchase

Customer ServiceTechSales & MarketingPunctuality & Speed

Reviewed June 4, 2024

We lived in a rural community and had limited choices on internet. Tried several options, and Mediacom was the best. Rarely had issues, and if we did they were quick to respond. Also had great customer service! When I called to cancel, it was only because our new home wasn't in a serviceable area. They understood and didn't try to sell me on anything like most other providers would. If they get into my new area we will definitely be going back!

Thanks for your vote!

Response from Mediacom Cable

June 11, 2024

Good afternoon Melissa,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, Im very glad to hear such a positive experience with our services in the past, Im sad to hear your new area we are not in, if you move back into our service area we will be more than glad to have you enjoy our services again. I appreciate your business for being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

AmyGulf Shores, AL

Verified purchase

Reviewed June 4, 2024

Service has been intermittent the past month. We check the outage map often to see what is going on near our home. Several times there has been service disruption in our area. We have had the techs out twice to restore service or bury cables. A new home has been built at the end of our street. Perhaps this is the reason? We pay in full but do not receive full service.

Thanks for your vote!

MHerrin, IL

Verified purchase

Customer Service

Reviewed June 2, 2024

The customer service and the installation were good. I work from home and we use it a lot for TV streaming.

Thanks for your vote!

Response from Mediacom Cable

June 3, 2024

Good morning, Michelle,

We appreciate your business.

Warmest Regards,

Joan

VeraGrimes, IA

Verified purchase

Customer ServiceCoverageMaintenanceStaff

Reviewed June 2, 2024

I would recommend Mediacom Cable. I've had some difficulties with some of the equipment but they came. I got in touch with them and they came right away to fix it. I'm thankful for that. And anyone that has come into my home has been pleasant. They tried to have me do things, someone telling me on the phone what to do. I just feel better if somebody knew exactly what they were doing so I always requested that some live person come and do it. Everyone that came is personable, gracious, and helpful. I spoke with customer service one time when I didn't know how to reach their service people who would help me. When I got a phone number that gave me that information, I just kept that on tab. When I have a problem, that is who I would call.

Thanks for your vote!

Response from Mediacom Cable

June 3, 2024

Good morning, Vera,

We appreciate your business.

Warmest Regards,

Joan

HermanHerrin, IL

Verified purchase

PriceStaffRates

Reviewed June 2, 2024

I use Mediacom for internet and cable TV. I had them once before and in this area, they seem to be the cheapest. The last time, I had excellent service through them. However, it's been up and down. They decided to go to a new way of bringing their service. But it's more efficient than any other thing that's being offered in this area. When I was with them the first time, they got to the time they just kept raising the prices. So I went to DISH. But this time around, the prices are much lower.

Thanks for your vote!

Response from Mediacom Cable

June 3, 2024

Good morning, Herman,

We appreciate your business.

Warmest Regards,

Joan

RichardOlathe, KS

Contract & TermsPrice

Reviewed May 27, 2024

This service is horrible. Service outages monthly. Cannot talk to a live person for any reason unless you owe them money. Said my service was out till 8pm AGAIN and the online service says, "We will let you know when services are available again." A whole lot of money for garbage service. Please do not use this company. Avoid it at all cost.

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KLongview, TX

Reviewed May 27, 2024

The service to begin with was less than par. Now with eero it's horrible. I never should have added it. I was told it would fix everything. Now we (my neighbors and I) experience an outage at least once a week. Very concerning when it comes to your security cameras and a life alert.

Thanks for your vote!

DeborahBuda, IL

Verified purchase

Punctuality & Speed

Reviewed May 26, 2024

I've had Mediacom for years. Our experience was good up until they started doing upgrades. I was not sure what they were upgrading, but one night, they unplugged me and the dude forgot to plug me back in. I had to have a tech come out and he found the problem. And I was not the only one they've done that to. For two weeks, I kept losing internet. My internet is slow right now, but we're in a lot of wind and that could be the issue. But otherwise, it's been good. The tech was also good. I made the appointment, and then right before he came, he texted me that he was on his way.

Thanks for your vote!

Response from Mediacom Cable

May 29, 2024

Good afternoon Deborah,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. Im so sorry you had an issue when they were working in your area and your services. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

LeighChariton, IA

Verified purchase

TechPrice

Reviewed May 24, 2024

The Wi-Fi and the internet with Mediacom are okay but when there’s a storm coming through or the wind does it, it's in and out. My TV is on Wi-Fi now and when the storms come through, it buffers out and I have no sound in my TV half the time. This week, it happened about five different times in a row. It does it if the wind comes or the train comes by because we're right by a railroad track. The last time I reached out to Mediacom, they couldn't get anyone to come out here in two weeks. It started doing better and then, it got back into it and into the voice. We have a bad router but they won't do anything about it. They came out last time to check the router and they charged me but found nothing wrong with the router.

Thanks for your vote!

Response from Mediacom Cable

May 24, 2024

Good afternoon,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and schedule a tech call to assist you with the issues. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

PaulColfax, IA

Verified purchase

Customer ServicePricePunctuality & Speed

Reviewed May 22, 2024

Mediacom Cable's service has been very good. I like the television. The telephone and the internet have been 95%. We have had a few downages and outages, but most of it has been good. On some channels, I have to wait for this picture to show up because it says, "The channel is not available right now. We're using V53. We're trying again." And that is on some of the channels all the time. But it would take 20 seconds for it to find it. That ticks me off. Also, I called in because I thought I paid too much. I paid 366 bucks for telephone, internet, and TV. Most of it is TV. But that's too much for an 83-year old on Social Security. They went down 50 bucks.

Thanks for your vote!

Response from Mediacom Cable

May 23, 2024

Good morning, Paul,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service.If you receive that error message please reach out to us. We are here to help you. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

NSilvis, IL

Verified purchase

Reviewed May 22, 2024

My experience with Mediacom is so far, so good. Mediacom Cable has what we want.

Thanks for your vote!

Response from Mediacom Cable

May 23, 2024

Good morning, Mary,

We appreciate your business.

Warmest Regards,

Joan

DGranville, IL

Verified purchase

Sales & MarketingPricePunctuality & SpeedRates

Reviewed May 22, 2024

At first, Mediacom was the cheapest one around but right now, I have them just for internet because their cable is too expensive. The quality is good most of the time though sometimes, it's slow. And I'm supposed to have the fastest gigabyte. Also, it seems like if you've been with them for a long time, that's when they jack your rates up. The new people get all the discounts.

Thanks for your vote!

Response from Mediacom Cable

May 29, 2024

Good afternoon Debra ,

Thank you so much for taking the time to write and post your review. I am happy I was able to speak with you today. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JosephWaveland, MS

Verified purchase

Tech

Reviewed May 16, 2024

I got cable TV and internet service with Mediacom. I had two gentlemen who came out, opened the box, and handled everything for us. It was well done. I also like the crew at the main office.

Thanks for your vote!

Response from Mediacom Cable

May 16, 2024

Good morning, Joseph,

Thank you so much for your review. We apprecicate your business. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

ShirleyColumbia, MO

Verified purchase

Reviewed May 12, 2024

Mediacom is a good service. This is the second time I've got it for my son. He's the one that's choosing it, and it's always been great. People down there in the office in Columbia are as good as they can be as well. I live in Centralia, so I have Socket, but my son really enjoys Mediacom.

Thanks for your vote!

Response from Mediacom Cable

May 13, 2024

Good morning, Shirley,

Thank you so much for your review. I'm glad to hear your son have had such a positive experience with Mediacom, and that you are enjoying the service. We appreciate your business. Thank you for being a loyal customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

LindaClinton, IA

Price

Reviewed May 11, 2024

Mediacom said that they changed their product and we had to switch to the new system. We switched and for the third time in 10 days have no television. System is out for at least 3 hours or more each time. For the amount of money charged, the cable service is very poor! Definitely very unhappy and have been a customer since 1985!

Thanks for your vote!

Response from Mediacom Cable

May 30, 2024

Good morning, Linda,

Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your services. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

We appreciate your business.

Warmest regards,

Joan

KarenColumbia, MO

Verified purchase

Customer ServiceStaff

Reviewed May 10, 2024

I got internet and cameras from Mediacom, and so far, I haven't really had any problems. But the TV packages shouldn't be that high. We all know that TV is obsolete now with the smart TV. All you need is internet and you can watch anything. But my great auntie needs it and that's why we have it. Also, when they sent me my cameras, I couldn't connect. I was going to do the self-installation, but it kept sending the error code. It wasn't connected to video, so I had to call a technician out here. Their online tools suck. But the service has been good and I'd tell my friends to get Mediacom.

Thanks for your vote!

Response from Mediacom Cable

May 14, 2024

Good afternoon Karen,

Thank you so much for your review. I'm glad to hear you have had a positive experience with Mediacom and are enjoying the services. If you have anything that we can help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Tina

DixieValdosta, GA

Verified purchase

Customer ServiceCoverageTechMaintenance

Reviewed May 10, 2024

I was watching TV one night and it went off and said, "No internet." I thought it was something I did. I kept trying to fix it. But I called Mediacom Cable and they said that nobody around here has internet. But it came back on last night. It was the only time it happened to me. Other than that, my experience has been a good one.

Thanks for your vote!

Response from Mediacom Cable

May 13, 2024

Good morning, Dixie,

Thank you so much for your review. I appreciate you being a Mediacom customer . I'm so sorry there was an outage in your area.Im glad we were able to get it resolved quickly for you. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

CharlotteChurubusco, IN

Verified purchase

Customer ServiceTechPriceStaffRates

Reviewed May 10, 2024

The representative was kind, informative and helpful in the midst of bad news for me. I am grateful for her call and hopeful that I will be able to maintain service when my contract ends and the price doubles.

Thanks for your vote!

Response from Mediacom Cable

May 13, 2024

Good morning, Charlotte,

Thank you so much for your review. We appreciate your business.Thank you for being a loyal customer with us. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

JackieHoyt Lakes, MN

Verified purchase

CoverageStaff

Reviewed May 7, 2024

He was an absolute gentleman and made sure everything was working. He put in new cable wire and you could not see it, very well placed. Stayed until I had my computer equipment for work up and running. He had worked on this house before and was familiar with it. My floors were pretty dirty since I had just moved in. I told him was not necessary to put on the shoe coverings and he explained that it was now a habit because he did not want to track mud and dirt in anyone’s house. He is an excellent representative for your company.

Thanks for your vote!

Response from Mediacom Cable

May 8, 2024

Good afternoon Jackie,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Tina

VickiDuluth, MN

Verified purchase

StaffBilling

Reviewed May 7, 2024

It looked as if my Bill was going to go up and I wanted to know if it was. The representative explained to me that it would stay the same until December. It will be going up at that point and then I will have to reevaluate whether we stay with the company.

Thanks for your vote!

Response from Mediacom Cable

May 8, 2024

Good afternoon Vicki,

We appreciate your business.

Warmest Regards,

Tina

PegW.Burlington, IA

Verified purchase

Customer ServicePriceBilling

Reviewed May 6, 2024

Cable bill went up and no plans to reduce the costs. Been a customer for almost 14 yrs. Planning on disconnecting service. Person in loyalty department was rude. Got charged 49.00 for a service call and it wasn't even my fault the eero would work. But the nice lady got it taken off.

Thanks for your vote!

Response from Mediacom Cable

May 23, 2024

Good afternoon Peg,

Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your billing. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

We appreciate your business.

Warmest regards,

Joan

LauraKelseyville, CA

Verified purchase

Customer ServiceMaintenance

Reviewed May 4, 2024

When I called to say my remote was not working on May 1st, they said a new one would be hand delivered on the 4th. Then when I tracked FedEx, the delivery date was the 6th. Not happy at all!! Hopefully they can credit me for the days I have no service.

Thanks for your vote!

Response from Mediacom Cable

May 8, 2024

Good afternoon Laura,

Thank you so much for taking the time to write and post your review. I am sorry to hear about the remote issue and the delay in shipping. I am happy I was able to speak with you today confirming you received the remote on May 6th and it has been working well. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Tina

KenColumbia, MO

Verified purchase

Customer ServiceTechMaintenance

Reviewed May 4, 2024

Since installation of eero device we are unable to use our wireless printer. After several calls the only remedy offered to us by Mediacom is that if we possibly enroll in a protection plan for $10 a month those techs may be able to fix issue. Printer worked fine until eero installed. This is not an upgrade and am considering switching providers. Suggest you give us a month free of protection plan but I refuse to sign up

Thanks for your vote!

Response from Mediacom Cable

May 8, 2024

Good morning, Ken,

Thank you so much for your review. I'm sorry to hear issues you were experiencing with your wireless printer connecting to the eeros. I was glad I was able to speak with you today and we were able to add the xpert tech advisor to your account free for 3 months for you. We appreciate your business. Our contact number is a 24 hr number and we are here to help you resolve any issues you are having. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.

Warmest regards,

Joan

MelissaBrookings, SD

Verified purchase

PriceRefunds & PayoutsStaffBillingEase of UseRates

Reviewed May 3, 2024

I paid my bill using the automated service. They provided excellent service and it was very easy to use. When contacting a customer representative, they are also very courteous, polite and provide excellent service. I would highly recommended, them as they provide excellent cable and internet services. I haven't found any better services for the price I pay.

Thanks for your vote!

Response from Mediacom Cable

May 6, 2024

Good afternoon Melissa,

We appreciate your business.

Warmest Regards,

Joan

MarkOttawa, IL

Verified purchase

Staff

Reviewed May 3, 2024

Spoke with Rep. Rodney. He was EXCELLENT! He took the time to access my usage and create a New Plan to fit my budget. He also walked Me thru setting up a UserID and Pwd for checking my usage; so I would be able to stay within My budget. He was patient and kind, and answered every question I had. Excellent service from Rodney.

Thanks for your vote!

Response from Mediacom Cable

May 6, 2024

Good afternoon Mark,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with our agent at Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

LindaOrlando, FL

Verified purchase

Linda increased rating by 4 stars.

Customer ServiceStaff

After a positive interaction with Mediacom Cable, Linda increased their star rating on May 9, 2024.

Updated review: May 9, 2024

Customer service called me after I complained about an after hours call about my accounts where they weren't helpful at all. She was so helpful, knowledgeable, and efficient. She gave me all the information I needed on my 2 accounts. This is the type of service we've had with Mediacom for years. They have always been patient and diligent in helping us with service and billing questions.

Original Review: May 3, 2024

The person that answers can barely speak or understand English. I'm guessing he is in India taking calls. He just wanted off the phone so started talking more confusing. This pathetic customer service. I just cancelled my two Mediacom accounts and will never subscribe again because of this trouble communicating. Why would you outsource this to another country?

Thanks for your vote!

Response from Mediacom Cable

May 8, 2024

Good morning Linda ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your experience you had encountered a couple times when you called in the evenings into us. I appreciate your business. I am happy I was able to speak with you today and confirm your equipment has been returned and the final balance on the accounts for you. We are here to assist you in any way we can. We have 24 hour service 7 days a week. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

DeborahBuda, IL

Verified purchase

Customer ServiceRefunds & PayoutsStaffBilling

Reviewed May 3, 2024

Lost my internet a few times during the month of April due to Mediacom upgrades. Even lost service because a technician unplugged my service and had to send another technician out to find out why I didn't have service. When it was another technician fault for not plugging it back in. My last call to Mediacom I was told that since I had so many problems during April. That I would be credited for the whole month and owe nothing.. Got my bill. Not true. Now I am behind because of Mediacom. NOT HAPPY AT ALL.

Thanks for your vote!

Response from Mediacom Cable

May 14, 2024

Good morning Deborah,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm the service issues were resolved and the adjustments were made to your account. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Tina

SallySouth Burlington, VT

Verified purchase

Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

Reviewed May 3, 2024

Cable was not working with renters. They had expectations to watch TV. The Mediacom team tried to run diagnostics and fix it, but could not. I was on the call trying to troubleshoot. The rep from Mediacom was trying to help as much as they could. We ultimately decided to schedule a service tech.

Thanks for your vote!

Response from Mediacom Cable

May 6, 2024

Good afternoon Sally,

Thank you so much for your review. I'm glad to hear you were able to get a service tech out to fix the issues you had and have a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

StaceyColumbus, GA

Verified purchase

Customer ServiceTechStaff

Reviewed May 3, 2024

Problems disconnecting wires and what all was to be returned with the TiVo box. Customer service was polite and kind; however, we were not meeting in the middle with what I was trying to explain what It was that was happening on my end, therefore, I asked if a tech could be sent out to assist.

Thanks for your vote!

Response from Mediacom Cable

May 6, 2024

Good afternoon Stacey,

Thank you so much for your review. zif you are needing a tech to assist you please reach out and we can schedule a tech to visit. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

PatriciaWaconia, MN

Verified purchase

Reviewed May 2, 2024

Paid the entire year for these stations to be able to watch college basketball only to learn I needed another modem. Not happy. Can't get Amazon TV on the other TV. Can only get Netflix. Tried everything to get the volume to be louder and could not fix this. Really unhappy about not being able to watch college basketball.

Thanks for your vote!

Response from Mediacom Cable

May 8, 2024

Good morning, Patricia,

Thank you so much for your review. I'm sorry the channels you are trying to access are in a higher cable package with Mediacom, I have attempted to contact you to go into a higher plan to access these stations or you can stream sometimes to pick up the games you are looking for. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

DeborahWest Des Moines, IA

Verified purchase

StaffBillingRates

Reviewed May 2, 2024

Chris, the rep I spoke with on 04/30 was able to answer my question regarding the expiration of ACP. He told me my monthly rate would go back to $79.99 per month until 07/27/2024 & then it would be $99 per month. My billing due date is the 23rd of each month. He was very helpful and suggested I ask about specials right before my new rate kicks in on 07/27.

Thanks for your vote!

Response from Mediacom Cable

May 7, 2024

Good afternoon Deborah,

Thank you so much for your review. I'm glad we were able to assist you in the prices for your package, please reach out to us and we can see if there is any options to place you into a new offer before 7/27. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

KarenEvansdale, IA

Verified purchase

Sales & MarketingRefunds & Payouts

Reviewed May 2, 2024

Just very disappointed that they no longer have certain discounts. Would be nice if they gave a discount for senior citizens, Or even if they had discount packages. We have been customers since 1982. And it seems a shame they no longer offer discounts. Too bad. The customers you still have have 2 pay for those who knew longer require your service.

Thanks for your vote!

Response from Mediacom Cable

May 23, 2024

Good afternoon Karen,

Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your prices of the services. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

We appreciate your business.

Warmest regards,

Joan

RoweneWest Des Moines, IA

Verified purchase

Customer ServiceTechPriceStaff

Reviewed May 2, 2024

I had left Mediacom after 30+ years - BIG mistake! I had heard that ** (have my cellphone with them) had an excellent Internet service - horrible & a huge mess! I called Mediacom & spoke with both Charlie & then Sherrie & they were very kind in helping me with getting back to Mediacom. The first worker that came out didn't use the cable program I'd requested, & was ready to leave without the internet hookup. I called back & arranged the correction. Albert did an excellent job, & I was so pleased of no charge. THANK YOU!!!!

Thanks for your vote!

Response from Mediacom Cable

May 8, 2024

Good morning, Rowene,

Thank you so much for your review. I'm glad to hear you came back to Mediacom, and that you are enjoying the service. We always have agents available to assist you in anyway we can 24 hours a day/7 days a week. We truly appreciate your business. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

JosephDes Moines, IA

Verified purchase

Customer ServiceStaff

Reviewed May 2, 2024

I simply want to add an email account to my account. I go into Mediacom Cable and login with two factor authentication. I want to add an email address so I have to go to Settings at the top and THEN it wants my PIN number? I have no idea what it is and support nor customer service will help me. I HAVE to go to a Mediacom office OR you have to send me it via snail mail? Totally, totally unacceptable.

Thanks for your vote!

Response from Mediacom Cable

May 20, 2024

Good afternoon Joseph ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your issues with the online access. I am happy I was able to speak with you today and confirm we have sent you a copy your statement with the pin # to access your account online. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

CurtisIvanhoe, MN

Verified purchase

Punctuality & SpeedStaff

Reviewed May 2, 2024

This was related to internet intermittent outage at our other account with Mediacom, the dispatch sent the technician to the wrong location, but he ended up coming to our other location. The speed issue was not really resolved but in the next couple of days it seemed to restore to normal.

Thanks for your vote!

Response from Mediacom Cable

May 7, 2024

Good morning, Curtis,

Thank you so much for your review. I'm glad to hear you have good experience with Mediacom, and that you are enjoying the service. Im glad the issues you were having have been resolved. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

JuliaWinterset, IA

Verified purchase

Julia increased rating by 4 stars.

PriceRefunds & PayoutsHonesty & Transparency

After a positive interaction with Mediacom Cable, Julia increased their star rating on May 8, 2024.

Updated review: May 8, 2024

Thank you for the help.

Original Review: May 2, 2024

I thought I was getting unlimited internet. The package that I was on said unlimited but we have a usage limit. I'm not very happy at all with how much installation and fees cost. Plus we have lost service five times since we started using Mediacom. You need to be honest with your customers and make sure they get what they think they are paying for.

Thanks for your vote!

Response from Mediacom Cable

May 7, 2024

Good afternoon Julia ,

Thank you so much for taking the time to write and post your review. I'm very thankful I was able to speak with you today and we went over different options and were able to get you into a better plan for your needs with streaming. I have applied the adjustments towards your account for the install fees and the days you had outages in your area. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

DeanPhoenix, AZ

Verified purchase

PriceStaffRatesTransparency

Reviewed May 2, 2024

Derek ** did a great job helping me update my connection. Thanks. The problem was solved in 15 minutes. Great experience. Mediacom has provided good service at a reasonable price. Thanks for the help. From a new customer.

Thanks for your vote!

Response from Mediacom Cable

May 7, 2024

Good morning, Dean,

We appreciate your business.

Warmest Regards,

Joan

RobertFoley, AL

Verified purchase

Customer ServicePriceStaff

Reviewed April 28, 2024

There's lots of problems with the good old Mediacom. I've got TV, internet, and landline services. Internet service goes in and out a lot. They changed the TV over now to internet, and it says loading all the time. So, it's probably one of those bandwidth problems. When I call Mediacom, their reps do seem very polite, but still, the service is overpriced. I’d tell others to look for another service first.

Thanks for your vote!

Response from Mediacom Cable

May 30, 2024

Good morning Robert,

Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. I show your tech appointment was completed and the maintance work in the area. I attempted to reach out to you to confirm you were not having any additional issues. Is there a better number or time of day? Our contact number is a 24 hr number and we are here to help you resolve any issues you are having. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest regards,

Joan

PauloHarvest, AL

Verified purchase

Punctuality & Speed

Reviewed April 28, 2024

When I was moving to this new neighborhood, Mediacom gave more attention to my case and provided everything I needed. The installation was very fast. I am very satisfied with it. Last week, the service was very unstable but I received some messages from Mediacom telling that problem might be occurring. Now, everything is fine.

Thanks for your vote!

Response from Mediacom Cable

April 29, 2024

Good morning, Paulo,

We appreciate your business.

Warmest Regards,

Joan

TammyCadiz, KY

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed April 27, 2024

We have internet service through Mediacom, and I have one thing that would be a con. We moved from Tennessee to Kentucky. When you get your new driver's license, the State of Kentucky takes away your old Tennessee license. When we signed up, we had our Tennessee licenses. So, I've tried to call because we wanted to make some changes. The internet now might be better than what we signed up for. My husband works from home, so he's got two computers that needs high speed stuff. Mediacom won't do anything for me because our licenses are different. I said, “Well, there's gotta be other ways. You can ask me my personal information or whatever. And when your tech comes to give us some new equipment or something, then he could look and prove that it’s us.” They were really rude when I tried to do that. They wanted us to go to their office, which is an hour and a half away. So, that was very frustrating.

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Response from Mediacom Cable

May 23, 2024

Good afternoon Tammy,

We appreciate your business.

Warmest regards,

Joan

CynthiaMilton, FL

Verified purchase

TechPunctuality & Speed

Reviewed April 27, 2024

After I went on the computer and made the order, a guy came out and hooked up our internet service. It was easy, and so far, so good. We do streaming, and then we do gaming on the computers as well as regular computer stuff. I would tell people to try Mediacom out. The services have good gigabytes if people need better speed.

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Response from Mediacom Cable

April 29, 2024

Good morning, Cynthia,

We appreciate your business.

Warmest Regards,

Joan

RobertaMattoon, IL

Verified purchase

Reviewed April 27, 2024

We were with Consolidated and they went out of business on cable and we wanted cable. We had Mediacom once years ago and I love it. The picture is really clear. Reception is good. The only thing I have a complaint about is that little bitty remote control. My husband has Parkinson's and it's very difficult for him to use it. It's easy to lose. But I'm happy with Mediacom.

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Response from Mediacom Cable

April 29, 2024

Good morning, Roberta,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. I'm so sorry at this time there is only the 1 size remote, but I will forward the information. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

AshleyGuthrie, KY

Verified purchase

Reviewed April 26, 2024

Mediacom is a good company. The internet service has days where it lags a lot but for the most part, it gets what we need done.

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Response from Mediacom Cable

April 29, 2024

Good morning, Ashley,

We appreciate your business.

Warmest Regards,

Joan

RaymondMason City, IA

Verified purchase

Customer ServiceTechPricePunctuality & SpeedStaffRates

Reviewed April 26, 2024

I use Mediacom's internet and it has always been really reliable. We do a lot of movie streaming with it and it works very well. Once in a while, we get a glitch here and there, but it could be our old TVs. But I've never had a problem with the computer part of it when I'm using my laptop. And as far as price goes, it's priced pretty much where it needs to be. I've had to call tech support a few times to get it working and it's always been easy to call them. You may have to wait on the line a little but, but everybody's busy. Sometimes, I got to wait 10 minutes, which is more than acceptable. Also, they've always been very knowledgeable and they have always cured any issues I had real quick. You can't go wrong with Mediacom and my experience with them beats my expectations on what my internet service should provide.

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Response from Mediacom Cable

April 26, 2024

Good morning, Raymond,

We appreciate your business.

Warmest Regards,

Joan

DavidDes Moines, IA

Verified purchase

Tech

Reviewed April 26, 2024

I've never had a Mediacom person come into my house. It was always a third party who came out. But the internet is reliable, so far. I've only had one outage and it was short.

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Response from Mediacom Cable

April 26, 2024

Good morning, David,

We appreciate your business.

Warmest Regards,

Joan

KimApache Junction, AZ

Verified purchase

Customer ServiceTechStaffTimeliness

Reviewed April 26, 2024

The installer came in and did what he needed to do. He was really nice. Everything was good. We called Mediacom one time because we were digging and cut a line and they came out the next day. So it's been great. They've been a really good company.

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Response from Mediacom Cable

April 26, 2024

Good morning, Kim,

We appreciate your business.

Warmest Regards,

Joan

JennyPort Saint Joe, FL

Verified purchase

Reviewed April 25, 2024

The service of Mediacom has been good. We've been with them for four years now.

Thanks for your vote!

Response from Mediacom Cable

April 25, 2024

Good morning, Jenny,

We appreciate your business.

Warmest Regards,

Joan

KrisColumbia, MO

Verified purchase

Customer ServiceTechSales & MarketingRates

Reviewed April 25, 2024

We've had Mediacom as our Internet provider for six months now. The installation was fine. They couldn't bury the cable until the spring. But I called them back and they got somebody out there right away to do it. Recently, we got a notice that the rate was gonna increase. I contacted them to see and they assured me that our promotional rate was good for a couple of years. Their service has been great. We're happy with their service.

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Response from Mediacom Cable

April 25, 2024

Good morning, Kris,

We appreciate your business.

Warmest Regards,

Joan

BrycePort Saint Joe, FL

Verified purchase

Customer ServiceContract & TermsCoverageTechPricePunctuality & SpeedRefunds & PayoutsRates

Reviewed April 25, 2024

The initial purchase agreement with Mediacom had some bundles involved which made the pricing attractive for the first year. After that, things started getting added or changed. It was not in a great way but they just kept changing the services, the bundles and the pricing. The packages I originally signed up for had expired and the speeds were getting upgraded but there wasn't an option to stay at the lower speed. Along with the speed upgrades came a service charge upgrade as well of about an extra $20 a month.

I have the internet and we pay for a digital phone service, which we don't utilize. It just comes with the internet bundle. I use Mediacom primarily for streaming and basic internet services for phone calls and video calls with family. The quality of service is hit or miss. We're having intermittent issues and the internet would cut out temporarily. I was talking to Mediacom about something else and they said that doesn't sound right. So they got out a service tech who identified a bigger problem with the whole network in this area. He said one of these transformers must be off, and that in a couple of weeks, they're gonna fix it. So, I haven't been working from home much since. It seems like it may have been resolved. I just can't verify it.

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Response from Mediacom Cable

April 25, 2024

Good morning,

We appreciate your business.

Warmest Regards,

Joan

KatelinMason City, IA

Verified purchase

Customer ServiceSales & MarketingPriceRefunds & PayoutsBilling

Reviewed April 9, 2024

I proactively called in on 3-25-2024 and spoke with a woman named Gin as I had paid my March bill but did notice that it indicated on April 8th my bill would be increasing. I spoke with Gin who got it so that my total was supposed to be 82.74 moving forward which includes taxes and everything. The call seemed to go great and I was satisfied. I thought we were on the same page but I logged into my account and I see that auto pay and paperless were set up which I was okay with but it said online it was going to auto withdrawal $125.03 from my account in April and when I print the bill of it says my payment due is around 95. I was previously paying about $75 for it so going up to $82 I was okay with especially when I was told to call on May 9th to get my loyalty discounted renewed and it would take an additional 20 off. However I am not okay with the $95, and especially not the $125.

I called in on April 6th and was starting to speak with a man named Andrew. He said it didn't make sense. He saw an activation fee and he said it went up but then we were disconnected. I called back and spoke with a woman. I have her name written down at home but not sure off the top of my head. She was not able to explain to me why it was saying it was taking out 125 and printed said 95 but that when I got the bill and it was paid it would make sense. That is not the way I do business nor the way I expect Mediacom to either. Nothing she was explaining to me made any sense, I asked to speak with someone else she said she was going to have a supervisor call me then I was put on hold which after 5 minutes kicked me back to her again. She then took my number and said she would put in a request to have a supervisor call me. No one has called and it's now going on three days.

I have since removed privileges for Mediacom to automatically withdraw from my account because I do not trust it at this time. I have also called MetroNet and have been offered one year of the same service but at 49.99 a year, increasing 10 per year for 3 years. After taxes that comes to $60 which is way cheaper than what I am now paying after being with Mediacom for at least 10 years. I am truly considering switching and if I do not hear from the callback that was supposed to have happen I will be calling back.

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Response from Mediacom Cable

April 25, 2024

Good afternoon,

Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with billing. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

We appreciate your business.

Warmest regards,

Joan

DexterNavarre, FL

Verified purchase

Customer ServiceTechPunctuality & SpeedMaintenanceStaff

Reviewed April 8, 2024

We're always having something called signaling inside the system, which causes internet interruption. They come out and they temporarily fixed the noise and then it goes right back to the same issue. One tech who came out knew his stuff. He got his computer on and figured out the whole problem with communication. But the other two people that were here before couldn't even figure that out. Then when you buy the package to take care of your whole wiring, they don't even test the signal in your wiring to see what's attached and whatnot. I'm just waiting for AT&T to come along so I can jump on their wagon. Also, Mediacom is kind of silly. If you get their internet service and they give you a deal for two years and you have your own stuff, you have to keep their system in your closet until you're up and then you can turn it back in. It's just sitting in your house and that makes no sense to me.

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Response from Mediacom Cable

April 22, 2024

Good afternoon,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and able to schedule an appointment to get assistance on trying to get the eero installed and to fix the issues you are having. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JayWaterloo, IA

Verified purchase

Punctuality & SpeedStaff

Reviewed April 8, 2024

Appointment was rescheduled due to ongoing storm that day, but no worries! Things happen, I understand. Tech that installed our internet was professional and prompt, and made sure services were working before leaving. Internet has been working pretty good so far. Thank you! Keep up the great work! In best regards, Jay **.

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Response from Mediacom Cable

April 9, 2024

Good morning, Jay,

We appreciate your business.

Warmest Regards,

Joan

SunnieNavarre, FL

Verified purchase

Customer ServiceOnline & AppStaffBilling

Reviewed April 8, 2024

We mainly use Mediacom for the internet, and it doesn't disappoint, especially in our area. We have not had any issues, other than wind storms, and they take care of it. They send out a text message to us saying that there's an outage in our area and it's being worked on. When it's fixed, they send us another one saying the issue has been handled, and on our next billing statement, it tells us that we were compensated for the time that we lost the service for. When I need to reach out to Mediacom, I call, but their app works well too.

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Response from Mediacom Cable

April 8, 2024

Good morning, Sunnie,

We appreciate your business.

Warmest Regards,

Joan

DedraAlbany, GA

Customer ServiceSales & MarketingPricePunctuality & SpeedStaffBillingRatesHonesty & Transparency

Reviewed April 6, 2024

MediaCom is a complete rip-off. Highway robbery. This company is full of lies and deception. I've done what each representative asks me to do but the next representative always states there aren't any notes in the system and they can't do anything to help me. A recent representative (Jaz #**) told me on 4/6/24 that she actually sees in the system where the retention department can provide a great discount for the service of internet only. She said I would most definitely receive the loyalty discount, but the retention department would have to call me back and apply it. So needless to say, I didn't get anything resolved again during a phone call and pushed off to another department like usual. I again obliged.

The retention department called at approximately 0905 and I was speaking to an Asian representative named "Dăn". After asking me to verify ALL of my information on the account, she places me on hold as she looked for any promotions to offer. She was clacking on her keyboard and had me on hold for 10 min with her occasional reset line for the customer to continue to wait. Only to come back on the line and offer me the same thing that Jaz, a regular customer service representative, had to offer. If Jaz could pull it up in less than 1 min, why would it take Dan 10 min? I really believe Dan wasn't going to help me in the first place and only wanted to make it appear as if she was doing all that she could to offer me absolutely nothing.

I requested to speak to Dan's supervisor and she proceeded to talk over me and tried to stall me out while she placed me on hold again. Finally, Mel, gets on the line and again offers the exact same as Dan and Jaz. Apparently MediaCom only has a whooping TWO plans to offer. A 1GB plan that's $125/mo and a 300MB plan that's $80ish/mo. A multi-billion dollar company only offering TWO options. What a rip-off. I only had internet service and my bill before was $50/mo for 1 gig but skyrockets to $125? I cancelled my service. I want the same internet service for the same price I was paying without my bill rising. It's proven that what they raise the price to isn't necessary.

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GloriaCedar Rapids, IA

Verified purchase

Customer Service

Reviewed April 6, 2024

I have a little trouble with the Wi-Fi. It comes and goes and I can never figure out if it's something to do with the streaming or with me. I'm not exactly young. I have a Firestick and it kept saying my Wi-Fi was going out or it said no Wi-Fi. Amazon looked it over and they said I needed to call Mediacom. The last gentleman I talked to looked everything over. He was very good at what he did and he said it looked like something was paused. So when I got off the phone, I looked at it and there was something paused. So I unpaused it and it's been better ever since. The people I work with have been good.

I wouldn't wanna pay any more. The quality sometimes comes and goes with the picture. I live in a building with four condos and I don't know if that has anything to do with it sometimes. I have two Wi-Fi signals but the one in the living room is not a white light. I talked to somebody there at Mediacom one time and she said there were two and she pulled one out. So instead of having lights all the way across, I have four lights on. And the white light up here is of a yellowish color, but the one in my den is white. I don't know whether that makes a difference or not.

Thanks for your vote!

Response from Mediacom Cable

April 8, 2024

Good morning, Gloria,

We appreciate your business.

Warmest Regards,

Joan

JohnCoralville, IA

Verified purchase

Customer ServiceCoveragePricePunctuality & SpeedStaff

Reviewed April 6, 2024

Their service has been very good and it's been a very good experience. Because I'm retired, I spend part of the year in Arizona and part of the year in Iowa. And they've got a very good program of allowing me to put my internet on vacation mode. They charge me in Iowa, but they don't charge me when I'm in Arizona. I just call them and let them know that as of such and such a date, I'm gonna be gone from Iowa and then I call them when I'm gonna be back. Also, any outages have been taken care of promptly and I was not without coverage for very short periods of time. Most of it was caused by storms.

Thanks for your vote!

Response from Mediacom Cable

April 8, 2024

Good morning, John,

We appreciate your business.

Warmest Regards,

Joan

JacquelineColumbia, MO

Verified purchase

Customer ServiceBilling

Reviewed April 6, 2024

If you need something done on the phone line, their service has been good. But some of them are smart Alecks in the office and when you're old, you annoy them because it seems like your bill goes up every month a few cents. Also, when you're old, sometimes you don't get a letter. And when you get that bill in the mail, they say, “You should have read the small print in the bill.”

Thanks for your vote!

Response from Mediacom Cable

April 8, 2024

Good afternoon, Jacqueline,

Thank you so much for your review. I'm sorry to hear about the issues that you have experienced. We have addressed it with our local office managenment. Our contact number is a 24 hr number and we are here to help you resolve any issues you are having. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.

Warmest regards,

Joan

ChrisColumbia, MO

Verified purchase

Customer ServiceStaffBilling

Reviewed April 6, 2024

The only reason I keep Mediacom is because the other service in town is worse than them. But depending on who you get, what time you get the person, they are not the choice I would choose if I had another choice. I started off with Mediacom with just cable and then I got the internet. My bill went from $60 all the way up to $250 something now. I'm in the real estate business and I take a lot of hits because the market is not good right now. I called Mediacom and the rep told me I burned up a six-month extension for one day. I said, “I need one day to cash this check. It's a pretty big check to get you guys paid."

One day, I asked for her name and she got smart saying, "Gladly, I'll give you a name." They got a couple of people that's like that when they answer the phone. I keep on telling them, "I wanna speak to a supervisor, a manager." They tell me, "There's nobody higher than me. You can't talk to anybody." And they say they'll call back if I need to talk to somebody, which never happens. Overall, out of 365 days, they are great 200 of those days. The time that they are not good is taking care of their customer when they're in a situation. Mine is probably a unique situation because I can make $100,000 a month zero, but that doesn't change the customer service. If I'm wrong at the customer's house, I’ll try to correct the situation as much as possible. I’ll do everything I can. Some of their techs do that but most of their techs do not do that.

Still, they have helped me in times where I can only do my invoices on the computer and they have turned it on, when I was overdue or past due. My situation is probably unique because of the way my business is set up. I keep on telling them, "Stop telling me I got a option to go on a computer. I'm not gonna ever do that." I'm paying them $250 plus a month. I'm never gonna go on a computer option. Now, some people do that but I'm 45 years old. I'm never gonna do that. I want them to stop asking me for my social security number when I told them I got a code on there. They tell me they can't help me unless l give them my social security number. I'm not doing that. But the big stuff is they are providing a service. They are there when we need to look at our news and get information about what's going on in the world. So, I take my hat off to them because I know how hard it is to run a company.

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JohnColumbia, MD

Verified purchase

Customer ServiceStaffRates

Reviewed April 4, 2024

I called Mediacom since my monthly rate went up after an introductory rate expired. They reviewed my internet usage which showed I did not need anywhere that much data usage and put me on a more appropriate plan which saved me money. The staff were very responsive and helpful.

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Response from Mediacom Cable

April 5, 2024

Good morning, John,

We appreciate your business.

Warmest Regards,

Joan

GPensacola, FL

Verified purchase

Staff

Reviewed April 4, 2024

I live in a beach condo. Somehow, my internet & my neighbor's internet were on the same line. Our internet kept going out. The technicians from Mediacom were able to go in the wall & separate our lines. Now my internet & WiFi are working without interruptions. The TV is also working. Both gentlemen were excellent. One was named Mark. I forgot the other gentleman’s name. They were professional, friendly & very efficient. Thank you for the service.

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Response from Mediacom Cable

April 5, 2024

Good morning, Mr Frazer,

We appreciate your business.

Warmest Regards,

Joan

KColumbus, GA

Verified purchase

Customer ServiceStaff

Reviewed April 4, 2024

The quality of the internet has been amazing the last 8 years with Mediacom. To push it over the top, the technicians that come to your house are so great. They call before they head over and they answer all your questions. They hire locally and I really appreciate that. The technicians are very thorough and are prepared when they visit - no going back and forth to a site.

Thanks for your vote!

Response from Mediacom Cable

April 5, 2024

Good morning,

We appreciate your business.

Warmest Regards,

Joan

MaryChadwick, IL

Verified purchase

Mary increased rating by 2 stars.

Customer ServiceStaff

After a positive interaction with Mediacom Cable, Mary increased their star rating on April 11, 2024.

Updated review: April 11, 2024

Since our internet issues, MediaCom has been over to fix the issues and as of right now, the issues seem to have been solved to our satisfaction.

Original Review: April 4, 2024

At least once a week, we lose internet all together. I don't bother calling because Mediacom is already at the neighbor's house because theirs is worse than ours! When it worse good, it works good. We have 2 Eeros and it really helps, but all of a sudden, the internet stops, out of nowhere.

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Response from Mediacom Cable

April 10, 2024

Good afternoon, Mary,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm that once the eero was installed it has resolved the issues you were having . If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

AltaCharles City, IA

Verified purchase

Staff

Reviewed April 4, 2024

Our box died and the technician came last Monday to install the new box which was mailed to us. He told me he couldn’t install because it was not ours, it was under a different account number. Had to have another box ordered and technician is coming Friday. How ridiculous. You should have these boxes on hand at all times. Cannot watch my favorite show nor record.

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Response from Mediacom Cable

April 17, 2024

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm all issues have been resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

SteveUrbandale, IA

Verified purchase

Reviewed April 3, 2024

We have had two service people here in a month and yesterday they buried new cable wire in the yard. And yet last night my TV was freezing up and buffering off and on, so continue to have trouble? Wish it could be found but they keep saying, "There we go. All fixed." But not where they are looking.

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Response from Mediacom Cable

April 24, 2024

Good afternoon,

Thank you for taking the time to write and post your review. I am very sorry to hear about the service issues you have experienced. We have made several attempts to call you. We have also reached out via this forum to get a convenient time to discus the issues you have experienced. Since we have been unable to reach you, we will have to close the ticket. However, please reach out to our customer service agents at 855-633-4226, or text Molli at 66554, if the service issues persist for further assistance.

We appreciate your business.

Warmest regards,

Tina

SharonMound, MN

Verified purchase

Customer ServiceMaintenance

Reviewed April 3, 2024

03/29/2024 Err code V56. Call Mediacom. Had program with sound but also a moving banner that said "This channel needs a subscription. Call Mediacom V56." I called on the 29th and they reset the modem and said it would take 48 hours to be fixed. "Stay by your phone. Someone will call you." It's 04/03/2024. I have not heard from anyone or is it fixed.

Thanks for your vote!

Response from Mediacom Cable

April 10, 2024

Good afternoon, Sharon,

Thank you so much for taking the time to write and post your review. I am sorry to hear about issues with the station you have experienced. I am happy I was able to speak with you today and confirm that this channel is not part of your subscription. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

RobertSchneider, IN

Verified purchase

Maintenance

Reviewed April 3, 2024

I'm pretty happy with the service overall. I have had a lot of trouble with Hulu not working well, but that's probably unrelated. The connection will go on and off sometimes but not for very long. I maintain a wi-fi connection but the incoming signal can be sketchy at times. Otherwise, I'm pretty satisfied. Mediacom is 1,000 times better than AT&T. The service I had with them was just shameful to say the least. Thank you for your time.

Thanks for your vote!

Response from Mediacom Cable

April 4, 2024

Good morning, Robert,

We appreciate your business.

Warmest Regards,

Joan

TimEffingham, IL

Verified purchase

CoveragePunctuality & SpeedStaff

Reviewed April 3, 2024

I installed both prior to the technician’s arrival. The install went fairly smooth and I had it all up and running to allow more time for the tech to tweak installation, check it, and provide answers to all of my questions. It all went pretty well. The technician checked the WiFi’s speed and coverage and suggested where to place the eeros. He also suggested that I get one more eero to make sure the whole home is covered. The new eero was ordered and is due to arrive here on Saturday. I will install the last eero myself.

Thanks for your vote!

Response from Mediacom Cable

April 4, 2024

Good morning, Tim,

We appreciate your business.

Warmest Regards,

Joan

GaryDagsboro, DE

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed April 3, 2024

The kit arrived in perfect condition. Instructions sheet was easy to follow. After loading the information, the Tivo window open but couldn't activate. Called the number that was on the screen for help. The representative when asked for the serial number of the box she could not find it in the system. So now a technician is scheduled to come out to see why I couldn't install this box with only two cables, hdmi and power cord.

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Response from Mediacom Cable

May 8, 2024

Good afternoon Gary ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

LoriBoscobel, WI

Verified purchase

Customer ServiceTechStaffBilling

Reviewed April 3, 2024

I called in to cancel a service and ask a billing question. My rep was super helpful and thorough. I worked for a telephone service provider for years so I am always impressed with old school customer care. Thank you! We really appreciate Mediacom after recently moving from another provider.

Thanks for your vote!

Response from Mediacom Cable

April 4, 2024

Good morning, Lori,

We appreciate your business.

Warmest Regards,

Joan

HarlanDes Moines, IA

Verified purchase

MaintenanceStaff

Reviewed April 3, 2024

The technicians were great but we still have an extension cord running across the yard. This needs to be buried. Also because of this the tv signal keeps breaking up. No but Mediacom needs to give us some credit because the signal breaks up and we can’t watch certain channels.

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Response from Mediacom Cable

June 13, 2024

Good morning, Harlan,

Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your line being buried. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

We appreciate your business.

Warmest regards,

Joan

DavidFrankforc, DE

Verified purchase

StaffRatesTimeliness

Reviewed April 3, 2024

I was disappointed with the person who did the installation! I only had WiFi installed, but it shouldn't matter. First thing he told me was, it would be $120 cash for him to do the installation. Then he didn't put the cable in conduit from the box to the ground. (My neighbor had a install the same day, different installer and his and all my neighbors have their cables in conduit, from the box to the ground). When he said he was done I asked why he didn't attach the ethernet cables the modem or router. He said he didn't do that. He said I needed an ethernet switch. But there are Ethernet ports it in the modem and router. He said it was my job, which I did do myself. That's why I gave you the rating I did. As far as quality of the WiFi, I haven't had any issues. I haven't had any issues with the WiFi and am happy.

Thanks for your vote!

Response from Mediacom Cable

April 24, 2024

Good morning, David,

We appreciate your business.

Warmest regards,

Joan

JonathanColona, IL

Verified purchase

Customer ServiceSales & MarketingStaffRates

Reviewed April 3, 2024

Mediacom responds when you talk with them. I have been with Mediacom for four years and every year my rate increases and every year I have to call them and talk to negotiate a lower rate. It would be nice if they followed the market trends of the area on their own and scoped their competition but I am satisfied that I am able to get help when I need it and the representatives are always friendly and willing to help. There are alternative companies I have had experience with in the past that tell their customers to get lost or "those are only for new customers, promotions". I get that but Mediacom seems to like retaining customers and working with them which is awesome.

Thanks for your vote!

Response from Mediacom Cable

April 4, 2024

Good morning, Jonathan,

We appreciate your business.

Warmest Regards,

Joan

TimothyMarion, KY

Verified purchase

Customer Service

Reviewed April 3, 2024

I'm not sure what recent experience I am being questioned on. However if was the call in I made concerning burying the cable in my back yard, then I am neutral at this point. I was told at the time of installation that it would be buried within 30 days. I have called several times about this. 1st time I called told it would be buried within one week. This then when I asked if I was told that it would be possible April or May. All I know is that the cable still sits above ground and had to be moved every time the yard gets mowed.

Thanks for your vote!

Response from Mediacom Cable

April 4, 2024

Good afternoon Tim,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your issues regarding your bury drop line you have experienced. I am happy I was able to speak with you today and confirm we have an order and will be getting this buried for you, we will have flags and paint we will be marking all utilizes and then a bury drop tech will be out to have the line buried normally within a week to 10 days weather permitting once you see the flags and paint on your property. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

MichelleMarion, IA

Verified purchase

Customer Service

Reviewed April 3, 2024

Install became harder than anticipated (2 different days and the second day I had to call and remind them I was scheduled-they missed my window of service because they “list” the ticket) and Bryce (tech) was very good at trying all options before laying a new cable from outside box on top of my lawn, to be buried in next couple months. Our service has been sporadic and somewhat unreliable. When working, it’s great, but we seem to lose connectivity several times a day, sometimes a few minutes and sometimes 1+hour. I was also never told we had a max usage per month when I agreed to Mediacom internet. This is concerning as we stream all tv services, WFH and have two phones and Amazon devices pulling from internet.

Thanks for your vote!

Response from Mediacom Cable

April 25, 2024

Good afternoon,

We appreciate your business.

Warmest regards,

Joan

TravisGulf Breeze, FL

Verified purchase

Customer ServiceTechStaff

Reviewed April 3, 2024

I had my internet go out and apparently needed a new line. The Tech confirmed the issue and was VERY helpful. He came out the day after I called and was able to confirm a new line dig that day and helped me get up an running in the mean time until a new line could be laid. Could not be happier with the service.

Thanks for your vote!

Response from Mediacom Cable

April 4, 2024

Good morning, Travis,

We appreciate your business.

Warmest Regards,

Joan

CarolWykoff, MN

Verified purchase

Punctuality & SpeedStaff

Reviewed April 3, 2024

Love your internet service! Install was fast (other than getting the cable buried). The only complaint I have is that I cannot put my service on pause for 6 months at a time. Consequently, I have to discontinue and the get everything sent back when we come home in October. I don't understand why I can't just turn it off and have you turn it back on in October.

Thanks for your vote!

Response from Mediacom Cable

April 4, 2024

Good morning, Carol,

We appreciate your business.

Warmest Regards,

Joan

EdwardMattawan, MI

Verified purchase

Customer ServiceStaff

Reviewed April 3, 2024

I talked with Debra ** via phone and she was able to help me through phone and email to get my EG4 monitor app connected to my internet through my ARRIS Surf Board 8200 modem and my EG4 solar inverter. She is a wonderful customer service representative. Her confidence lowered my anxiety and allowed me to articulate the problem with feeling at a loss for words.

Thanks for your vote!

Response from Mediacom Cable

April 4, 2024

Good morning, Edward,

We appreciate your business.

Warmest Regards,

Joan

JoshuaGuttenberg, IA

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed April 1, 2024

The reps at Mediacom try to work with you. They tried to help me work out different issues and being able to use my phone to talk to somebody to figure out what's going on in the area if there's an outage. But the installation was a bit rough ‘cause I ended up missing the call from when the tech would come by. They said the dude was at our house. But I would’ve known if he was at the house ‘cause we have four dogs. He never showed up. I tried to call to see if I could get him back out here. I was told he would be right back out but I had to wait an entire week. They ended up sending out a different guy and the experience was good when he came. There is outage once or twice a week and I normally get a text message saying there's gonna be an outage. But most of the time, I don't experience them ‘cause they're later at night.

Thanks for your vote!

Response from Mediacom Cable

April 2, 2024

Good morning, Joshua,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. Im sorry you had an issue with the tech coming to the home but Im pleased we were able to get another tech out for you. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

DeloiseCoralville, IA

Verified purchase

Customer ServiceCoveragePriceStaffRates

Reviewed April 1, 2024

I've been with Mediacom ever since 2005. At first, I had cable, but now I just have internet and a phone with them, and I don't like the price. It's too high. Beforehand, they had a special going on, but I don't know when the special goes off unless they tell me. I was doing childcare, and I use the internet, but since I had a brain stroke, I don't do childcare anymore. I still use the internet though. Besides that, when I had an issue, we fixed it. I called them, and we did it over the phone. The rep had a nice attitude and was polite.

Thanks for your vote!

AnnNavarre, FL

Verified purchase

Customer ServiceStaffBilling

Reviewed March 29, 2024

I have the phone service with Mediacom and I've always had good service. I was calling to find out when my next payment was and the reps were very helpful. It was excellent dealing with them.

Thanks for your vote!

Response from Mediacom Cable

March 29, 2024

Good morning, Ann,

We appreciate your business.

Warmest Regards,

Joan

AliciaCedar Rapids, IA

Verified purchase

Customer ServicePriceRates

Reviewed March 28, 2024

I'm paying an arm and a leg for internet. If I got the other services in the area, I could about have internet, phone, and cable for the price that I'm paying. It's not great and sometimes streaming buffers. Then, if you call when the service is bad, they'll try to offer you a compensation of $5 or $10. It's just ridiculous. My internet was out for weeks and they did credit anybody. Customer service is top-tier, though, and with the website, you gotta go through hoops and hoops to verify so they do take the safety and making sure you are who you say you are. I appreciate that.

Thanks for your vote!

DebbieCaruthersville, MO

Verified purchase

PriceStaffRates

Reviewed March 28, 2024

The internet is okay when it works. I just keep unplugging and plugging the modem back like the rep tells me. I do that for three days and the service comes back on. Mediacom charged me $95 saying I got the service bundled. But I don't have anything but the internet. They told me it was gonna be one price and it wound up being twice as much.

Thanks for your vote!

Response from Mediacom Cable

March 28, 2024

Good afternoon Debbie ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your billing and service issues you have experienced. I am happy I was able to speak with you today and assist you with your issues and assist you with the changes with your autopay, and removing the tech advisor and cards on your account. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

RichardCoralville, IA

Verified purchase

Customer ServicePriceStaffBilling

Reviewed March 28, 2024

I'm not incredibly happy with Mediacom. But it's the only thing I could get so I have to put up with it. It's also too pricey. Also, I was behind on my payments and the Mediacom rep was very rude. But I called back to make a complaint and the woman who picked up the complaint was very nice and said that the other one was stepping out of line a little bit.

Thanks for your vote!

Response from Mediacom Cable

March 28, 2024

Good afternoon Richard ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about the billing issues you have experienced. I am happy I was able to speak with you today and assist you with your payment and offer the savings on your account today. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

RussellLucedale, MS

Verified purchase

TechPriceMaintenanceStaffRates

Reviewed March 28, 2024

Mediacom's reps were accurate at what they were saying. I got their internet service and the installation was pretty good. I got a lot of outages but they fixed the problem. We use the internet mostly for entertainment purposes. My son uses it for games and my daughter had an iPad. I also use the internet and so far, it serves the purpose. The price is reasonable, too. It's cheaper than AT&T.

Thanks for your vote!

Response from Mediacom Cable

March 28, 2024

Hello Russell,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C:https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

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Mediacom Cable Company Information

Company Name:: Mediacom Cable
Website:: www.mediacomcable.com