Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,909,345 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 3, 2023
I have been a customer for several years. I have always had pleasant experiences with representatives, technicians, and repairmen. I have always received positive responses when I've had difficulties in making payments. Due to COVID several times I've fallen behind and needed extensions on my account for payment. I have always received a positive representative who has worked with me. Thank you for your support.
Good afternoon Phyllis,
Thank you for taking the time to write and post your review. I am very happy to read that you have always had pleasant experiences with representatives and our technicians. I am also happy to read that we have worked with you on billing as well. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 3, 2023
I have been working from home for 2 years and never had a connectivity issue when I had Spectrum in Florida. Now I have connectivity issues all the time. I didn't even have the speed increase with Spectrum and the connection remained and I had no issues. Now.... Stuff is happening all the time.
Good morning, Shenika,
Thank you for taking the time to write and post your review. I am terribly sorry for the service problems that you experienced. It genuinely isn't normal for this to occur, and I wish that I could have spoken with you when I called to help fix this issue. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 3, 2023
I have been with Mediacom for about a year. I moved to Albany, GA from out of state. I was not familiar with Mediacom, but knew the other choices were not that reliable. So I asked my DISH network provider when he was installing my TV service. He highly recommended Mediacom. He said their reliability and service was the best. In my opinion, he was 100% correct. Mediacom service has been extremely reliable and their support team is the best support I’ve known in a long time. Highly recommend Mediacom.
Good afternoon Martha,
Thank you for taking the time to write and post your review. I am very happy to read about your experience with Mediacom and how good it's been for you. Thank you for sharing. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 3, 2023
I had the installer lay the cable on the ground exactly where the cable should be buried. I even placed flags where it should go. He followed this until he got to the grass area, and he took a direct route instead of following where directed. Because of this, he broke my irrigation system pipe. He left it that way and because of this, when I arrived back 10 days later, my grass was all brown. I hope it does not die. He probably saved less than 10 feet by doing it his way. I had it laid out to prevent this very thing. It took me multi hours to fix it without cutting the new cable run right over the broken pipe. I have a photo.
Good afternoon, Russell,
Thank you for taking our calls and for taking the time to write and post your review. I am deeply sorry for what happened with your sprinkler system and lawn when our line was buried. I am happy to hear that the grass is slowly recovering. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 3, 2023
The person who activated our new modem was very pleasant, patient, and professional. She answered all of our questions and concerns and our system was up and running very quickly. She certainly deserves a raise in our opinion. Thank you.
Good afternoon John,
Thank you for taking the time to write and post your review. Thank you for sharing your experience with one of our representatives. I am very pleased to see that she did an excellent job for you. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: May 3, 2023
A wire came loose caused by the tornado. I was told someone would check it to see if it was dangerous, or whatever. I heard nothing back. I called Mediacom to find out if something had been determined. The person with whom I spoke looked in his records and it said someone had checked it out and it was not Mediacom’s. I still didn’t know if it were dangerous. I wish someone would have told me at the time as I waited for a long time. CDBJ
Good afternoon Stephen,
Thanks for taking my calls and for taking the time to write and post your review. I am sorry that we were unable to determine what company owns that line and that it wasn't communicated to you well. I am glad to hear that everything is running great though. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: May 3, 2023
Customer since 1982 or close to it, looking for loyalty discount but offers $5.00 per month, you should be ashamed of yourself. Did not take it so I can tell friends and neighbors that you are very good but you get screwed in pricing. Just be happy I don’t want the hassle of switching every 2 years. I did have a $45.00 previous discount, just extend it, that’s what I am asking for? Question to you… Are you loyal to your customers? If it is then so be it.
Bill
Good afternoon William,
Thank you for taking my call and for taking the time to write and post your review. I am happy that I was able to go over the best possible options to help with pricing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 3, 2023
I'm very unhappy with my internet service, I have very slow speed while using the internet and sometimes no connection!! The monthly bill is way too high and considering switching providers. If I can't get better service for the amount of money I pay every month I will be changing internet providers!
Good evening, Lori,
Thank you for taking the time to write and post your review. I do apologize for the increased price and service issues that you have mentioned. I am disappointed to see that we were unable to come to an agreement pricing wise. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 3, 2023
We have to restart our internet at least 1-3 times a day! It goes out. Says not connected to internet. We have been dealing with this for at least 6 months..I thought it may be the location but my mom has service and hers never goes put like mine. I talked to the man that put my mom's in and he said that it should not be doing that! Can you please help me? If it continues I'm going to have to change services.
Thank you so much for taking the time to write and post your review.
I am sorry to hear about the issues with intermittent internet connection you experienced. Taking a look at your account, I see we recently sent out a service technician for these issues. Please let us know if you are still experiencing any issues with service after your recent appointment. I have also made sure a credit was applied to your account for the time you were without services. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed May 3, 2023
The cable has been laying on top of the ground for 5 months and I cannot get an answer as to when it will be buried. The mowing crew is going to make a mistake and cut it. Then a new cable will have to be run. Not a very efficient system.
Good evening, Louis,
Thank you for taking our calls and for taking the time to write and post your review. I am deeply sorry for how long you had a line laying in your yard. I was incredibly pleased to hear that it was buried and that the crew was professional and did an excellent job hiding the line. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 3, 2023
Mediacom had my email shut down for a couple of days. They said it was because they thought someone was trying to hack into our email account. We finally got it straightened out! Overall, we are happy with the service, at this time!
Good afternoon Larry,
Thank you for taking the time to write and post your review. I am sorry to read about what happened to your email account. I am glad to read that it has been restored and that you are happy with our services. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 3, 2023
I have Mediacom for my landline, computer, and TV. The service is satisfactory as they keep everything running. I would recommend Mediacom.
Good afternoon Louise,
Thank you for taking the time to write and post your review. I am happy to see that our services are satisfactory and that you would recommend Mediacom. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 2, 2023
Mediacom is always very helpful. It helped when I was able to put that $30 towards my bill. They give you a choice - you can either have the phone or you can take it off your internet. $30 off the bill was great. However, it's ridiculous how much it costs especially for seniors and disabled. I don't know why they can't keep me on the promotion that they have me on instead of me having to stop service because I can't afford it. It's hard for people who are on fixed incomes. My bill went up. It's almost $60, and I can't afford that. They charge $2 for the rental of the modem that we use. That went up, too. If you go over, all of a sudden your bill goes up, and it keeps going up. I didn't even get a notification that that they added an extra $40 onto my bill. I don't know how much internet I'm using. I'm just sitting here on my phone half the time. I had claim service, too, and it said I used all this internet.
It's very frustrating. I'm gonna have to quit the service. They should have a better deal for people with low income. When you get $900 a month and they want to take almost $100 just to watch TV, who can do that? I'm dissatisfied in the financial part of it, but not in their actual service.
Good afternoon, Marilyn,
Thank you for taking my call today and for taking the time to write and post your review. I was incredibly happy to hear that we were able to find the right package for you that will help significantly reduce your monthly rate. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 29, 2023
We got basic cable and internet and it costs $250 a month. The internet is good but slow. And we probably watch about two hours a day but during the daytime, it's not even on. Everybody in my family except for one has Mediacom. My uncle had a bad experience with them so he's got DirecTV but he doesn’t get local news. If we could find a DirecTV that's got local news, we would switch. When it storms and the cable goes out for two or three days, you can call and tell Mediacom but they still expect us to pay the full bill. The reps are great, kind and helpful and do what they can, but they got the bosses too.
Good afternoon, David,
Thank you for taking our calls and for taking the time to write and post your review. I was happy that during our call, I was able to find a better priced option that worked with your data usage. If you do decide to make that change, please don't hesitate to call us. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 29, 2023
Mediacom's customer service helps you like they're supposed to. I use the service for internet, phone and TV. It always works properly.
Good afternoon Guidelou,
Thank you for taking the time to write and post your review. I am very pleased to read about your experience with us and our services. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 19, 2023
Setting up my services with Mediacom was pretty fast and simple. I called once we knew what I needed, and they shipped the equipment and had a guy install everything for me. I was pretty much set up fast. The internet is really reliable on my part. We use it mainly for gaming, streaming, and family time with movies. We use multiple devices at the same time.
Good morning Heriberto,
Thank you for taking the time to write and post your review. I am very pleased to read in regard to our services being reliable for you and that the process for installation was fast and simple. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 19, 2023
I've never had an issue, unless the service is down. There have been a handful of times since I've had it when it would be down and I would miss out on hours worth of work. But I can be doing one thing and my kids another and we've never had any issues with the speed. Overall, it's been a pretty good experience.
Good morning Carissa,
Thank you for taking the time to write and post your review. I am sorry to read that you have experienced outages a handful of times. I am, however, happy to see that overall your experience with our services has been great. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 19, 2023
I have internet with Mediacom and I recently contacted them when my line got blown down due to bad weather. They had to come out and put my line back up. I called them and they were there in a day. And the only thing is, they didn't let me know that they came, so I had to call back. Other than that, the service has been great. A lot of people have switched over to Metronet in Davenport because it's new and it's fiber optic, but I've stayed.
Good afternoon Donna,
Thank you for taking the time to write and post your review. I am very happy to read about how quickly we were able to get your services back up and running. I am also happy to see that you have stayed with us. We do appreciate your business. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 19, 2023
The service is expensive but it's good. Mediacom is better than the previous providers that we had and they're not as expensive. Every time I've called them to do a change or check on things, they've always been very helpful.
Good afternoon Chester,
Thank you for taking the time to write and post your review. I am very happy to read that you are pleased with our services and that your experience with our representatives was great. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 19, 2023
The installation was quick and customer service has been pretty good. Mediacom has always been good as far as internet. We have issues sometimes with the weather, but that's normal. When I call them for an outage, they inform me that they're working on it and tell me the estimated time when service will be back on. But they need to accept United Health Care Government Plan programs where they help people pay for their internet. They don't offer that. It doesn't matter who is offering to pay the bill. They shouldn't deny anybody's payment.
Good morning Tonya,
Thank you for taking the time to write and post your review. I am quite happy to read that your installation was quick and that your experience with our customer service was pretty good. Sadly, we cannot accept health care cards as they are not a part of the credit network (Visa/Mastercard/Discover/Amex). We do participate in the Affordable Connectivity Program that the FCC is running. If qualified, it can help provide up to a $30 discount per month. To see if you qualify, please go to https://mediacomcable.com/acp/. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 19, 2023
I only have internet with Mediacom right now. Everything else got too high. I got Netflix and Hulu, and if I didn't do that, I wouldn't need the internet service at all. With all the COVID stuff, I was homeschooling my children for the last three years, but then it got too hard on me mentally and physically. This year, my kids went back to regular school. We've had little issues with the internet when we're watching TV and things cut in and out, but all in all, it's nothing too bad. When my kids were homeschooling, we had a few more issues, but nothing major. It was quickly taken care of.
Good morning Cindy,
Thank you for taking the time to write and post your review. I am sorry to read in regard to the service issues that you did experience. I am pleased to read that it was quickly resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: June 5, 2023
Heath was very nice and explained everything to me. He helped me save over 50$ monthly. He wasn't pushy, I appreciate everything he and Mediacom have done for me.
Original Review: April 14, 2023
Their service is awfully expensive. The prices from last year went up $100 in a year. I was paying a little over 200 last year at this time and, now, I'm paying a little over 300 for all their services.
Good afternoon Gretchen,
Thank you for taking my calls and for taking the time to write and post your review. I am sorry to see that your rates have increased. I was happy to be able to help reduce your monthly bill. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 12, 2023
If I had any questions, their sales team would answer them. I had cable with them but it got too expensive. I used to get promotions and then in later years, the bill started creeping up to almost $300. So, I had to cut that and now I only have internet with them. The tech came to install a new router and that went very well. He explained everything to me.
Good afternoon Sandra,
Thank you for taking the time to write and post your review. I am quite pleased to read about how our sales team was able to provide you with answers to your questions. I also happy to read that you were able to find a way to continue having services with us. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 11, 2023
The service is really good quality and it's cheaper than some of the companies. Also, if I need them to come out, they do in a day or so and they're really respectful.
Good evening Lisa,
Thank you for taking the time to write and post your review. I am very pleased to read how you feel about our quality of service and how your experience with our representatives was also great. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 11, 2023
Mediacom was very nice and professional. The installers had to do the complete thing because the house was never set up for anything like that. It took them a little while but it was very comfortable. They were very helpful and right on the ball. We have cable and internet with them. There are a few drops, but I'm out in the country so I'm probably getting the best I can get. Other than that, everything seems to be working well.
Good evening Mrs. M,
Thank you for taking my call today and for taking the time to write and post your review. I am pleased to read that you are happy with the services that we provide and that your experience with our representatives and technicians was great. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 11, 2023
When I ask questions, the customer service reps answer them. I use the internet with Mediacom and the installers did a good job with the installation.
Good evening Janice,
Thank you for taking the time to write and share your review with everyone. I am quite happy to read about your experiences with our customer service reps and our installation technicians. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 11, 2023
The sales reps were really nice and when the guys came over to install it, they were very kind. My cat was all over them and they were really nice to him. Then, for some reason, the internet was acting wonky so I ran after them and they were more than happy to come back upstairs and help me fix it. There have been a few times when I had to reset the internet but other than that, everything's been fine. Although they could at least message those that have the internet and TV if they're doing maintenance.
Good evening Cassandra,
Thank you for taking the time to write and post your review. I am very happy to read in regards to how well everything went for you in the process of getting new services. At this current time, we do not have the option to send notifications for maintenance work and I do apologize for this. Currently, our best option at this time is to use our app Mediacom Connect. If there are any known issues in your area, our app is kept up to date with outage and maintenance information. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 11, 2023
Working with their sales team was pleasant. We had to wait a week for installation but the tech who came knocked it out in an hour. Our Mediacom service is as maxed out as you can get. I download a lot of large files and do a lot of cloud-heavy stuff for programming and consulting with people. My wife uses it exclusively to stream. When Mediacom was newer in our area, we had a lot of outages and people complained a lot. But now, once a year, I'll have service out for longer than two or three hours.
Good afternoon Austin,
Thank you for taking the time to write and post your review. I am very happy to read in regards to your experience with us. We do our best to try to prevent outages and I am happy to see that things have improved there. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 11, 2023
When you call them, they do something, but they don't do anything about the packages. I don't like the package deal they got. Then every month, they raise it some more. I’m not happy with it. I've been with them for 30 years, but they don't give me anything.
Good afternoon Terry,
Thank you so much for taking the time to write and post your review. I am sorry to hear you are unsatisfied with the experience you have had with our packages, since they do expire over time. Taking a look at your account, I see a discount was recently applied to your monthly rate for your services. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed April 11, 2023
I get good service so I stick with Mediacom Cable. Customer service has gotten better. Less wait times. The people have gotten more informed. At first, service was bad with the internet side, but it's doing well in the last three to four years. My speeds are faster but I had a lot of service disconnects before. So, they must have improved their network system in our neighborhood or more people went to a different one because it was so bogged down or slow, and now it's not.
Good afternoon Patrick,
Thank you for taking the time to write and post your review. I am quite pleased to read how we have improved both our service and our customer service. We did and still are making big upgrades to our network. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 6, 2023
Mediacom did the installation in two hours. If I wanted information, they gave it to me if they had it. However, towards the beginning, everyday as soon as it heated up, I didn't have any phone or internet. I complained about it. It went on for three weeks. The people on the phone kept trying to think that I didn't have it plugged in like it was my fault. I understand they didn't have to believe me the first time, but that got repetitive.
Finally, they sent somebody out here. They tried throwing a booster in there. That worked for a little while then they had to do something else permanent. Eventually, they got around to it. They gave me money back on my bill but it took a while for them to straighten that out and they should have given me more back on that. I use internet for work. But I had Cox Cable for years, and it ain't as good as Mediacom. Everything's good other than how much the service costs. They don't seem to want to give no matter how I paid my bill. There was one time I wanted something that they should’ve given me but they didn't do it. It irks me.
Good afternoon Warren,
Thank you for taking the time to write and post your review. I am sorry to read in regard to the service issues that you have experienced. I am quite pleased to see that the service issue was resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 5, 2023
I've had Mediacom ever since it came out and it started off at $10. I switched from them a while back but I didn't like it, so I came back. We have internet and cable TV. Our cable never goes out if a storm comes up or the wind blows hard. The company continues to provide service for us and that's a good thing I like about it. Also, customer service has been very nice and professional. It doesn't take much effort from me for them to fix a problem. My sister would complain about her cable going out. I told her, "If you had Mediacom, you won't have to worry about this. When your TV messes up, I could reprogram your station back in." It was a joke on her because she doesn't have the service I have. I would recommend Mediacom. I live in North Carolina and we have some service people who are putting up new lines and wires. Another service is trying to come in but sticking right with Mediacom.
Good afternoon Jeanette,
Thank you for taking the time to write and post your review. I am very pleased to read about your experience with Mediacom. We do appreciate that you have been with us this long and we hope for many years to come. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 1, 2023
Their customer service was great. The guy that did the setup came promptly. He was very polite and knowledgeable. He could answer any questions I had and was helpful in setting things up.
Good afternoon Vicky,
Thank you for taking the time to write and post your review. I am quite pleased to read how well your installation and our technicians did. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 30, 2023
For the last 18 months or so we have had almost unwatchable service because of Mediacom's inability to fix the local infrastructure around our town, technicians have come out and fixed the service temporarily but the issue has been coming from the Tap from behind our house and upstream of that Tap. This point upstream of our tap services our whole neighborhood's subdivision. %5-10 of the time the cable was completely unwatchable, %50 of the time the image was over %15 distorted, as in the image signal had degraded around %15 of the screen and audio bugs were prevalent.
We spent approximately $400 a month on the cable alone. Over 12 months that's around $4,800. For the 18 months we've had this issue we have paid over $7,200 in cable fees. We canceled our TV service with Mediacom and called to see if we could get a partial refund credited to our account, we've had this service for around 11 years now. They offered us 2 weeks of our previous bill in compensation. They Credited our account for $283 and change. Their excuse for that amount of credit was that we had not called out techs often enough to warrant any more compensation for service. Mediacom has a local monopoly on anything not satellite related or we would have changed years ago. Still the only option for internet as well (unless you count dial up as internet), which we have kept. Below is a picture of the %5-10 worst of the worst quality. **
Good afternoon Travis,
Thank you for taking the time to write and post your review. I am sorry to read in regard to the issues that you had. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 30, 2023
When they first installed my internet service, I had a lot of issues with the internet dropping constantly. They said that if the wind blew too hard, the service would stop working. When it did, they would reset things from their end. If that didn't work, then they would send someone out to check what was going on. But in the past year, I haven't had any issues like that.
Good afternoon Donnisha,
Thank you for taking the time to write and post your review. I'm sorry to read that you initially had service issues when you first started services. I am quite pleased to read that you haven't had problems like that in over a year. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 30, 2023
Mediacom's rep was great. Normally, they only tell you about what you've inquired about. But she let me know about a better deal that was available. She set us up with a product that allowed our whole home to get the internet without having to up our bill. Even for the non-tech-savvy, the installation was simple. When I see on social media somebody locally complaining that their outage is yet again from CenturyLink, I feel glad that we have Mediacom. What I also love about it is they have this texting thing where you just text this phone number and it will reply to let you know if there are outages in your area or if it's just you haven't paid your bill.
Good afternoon Kimberlin,
Thank you for taking the time to write and post your review. I appreciate that you shared your experience with everyone. I am very happy to see that our representative went beyond your expectations and helped to find you a better promotion. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 30, 2023
I have internet through Mediacom and I like the service. It could be a little cheaper, but other than that, I don't have any complaints. When the power goes out, that's a different story. Power lines go down or the weather messes with their towers. It's normal stuff, and I'm not mad at them. They try and get it up as soon as possible. PG&E usually notifies us that the power is gonna be out for a while and when we finally get power back, the only thing we have to do is reset our TV.
Good afternoon Alice,
Thank you for taking the time to write and post your review. I'm sorry to read in regards to the outages that you have experienced. I am, however, pleased to read that you are happy with our services. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 28, 2023
I have the internet, phone, and TV with Mediacom. The cost is horrible. $200 for internet and for phone and for extended basic seems like a lot of money. It would be nice to get a little price break since I've been with them for so long. Also, sometimes the quality is bad. For some reason, they have a problem once in a while and there's something that's across the screen, like a paint job. I also called Mediacom because I touched something again in the remote and unfortunately, the rep was not American, I can tell by the accent and it was very difficult trying to understand her. I kept trying to tell her what was going on and how things were. She kept trying to help me. I ended up getting the picture and the sound.
Good morning Sharon,
Thank you for taking the time to write and post your review. I am sorry to read about our pricing and I do understand. Please call us, as there might be options for you that could help with the cost. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 26, 2023
Mediacom Cable is very responsive. When I have issues, they're very helpful. I'm satisfied with their service.
Good afternoon Paul,
Thank you for taking the time to write and post your review. I appreciate that you took the time to let everyone know about your experience with mediacom. I'm happy to read that it's been great. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: March 25, 2023
I'm not getting along very well with Mediacom on my Wi-Fi. It doesn't give me enough gigs to watch a lot of stuff, and it's real slow. Some of my apps won't play all the way through 'cause there's not enough signal. I got a laptop, but I can hardly use it because the signals are weak. I reached out to their customer service but they gave me the runaround. It might work a day or less then it's right back to what it was. I'm not very happy with them. They're not responsible for the signal. Somebody else is.
Good afternoon, Warren,
Thank you for taking my call today and for taking the time to write and post your review. I am deeply sorry to read regarding the internet issues that you experienced. I am happy that I was able to confirm with you during our call that it was resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 25, 2023
Mediacom is a good service to have. However, the prices are extremely high. I had the home phone, the cable, and the internet. I got rid of all that and just got the internet. Once in a while, the internet service drops when it rains or storms. That's aggravating to anybody especially if you're working. But other than that, they're fine.
Good afternoon Jennifer,
Thank you for taking the time to write and post your review. I am pleased to see that you are happy with our service. I do understand in regards to pricing. Please feel free to call us as there could be options that could help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 23, 2023
I was out for a whole month and I hadn't had any TV. It didn't make any sense and they could have done better than that. Every time I called, they give me the runaround. One guy came out and said he can't touch it because it belongs to Mediacom. The Mediacom man come out and said he can't touch it because it belongs to Talquin Electric. They finally came today and fixed it. It wasn't 15 minutes and the tech had me fixed. Then, I got a bill for 148.15 so I called them and told them how long I was out. They took some of it off and I didn't have to pay that whole amount. I'm good now and I thank them for getting me squared away.
Good afternoon Lonnie,
Thank you for taking the time to write and post your review. I am genuinely sorry to read about how long it took for a full repair to be made. I am happy to see we made things right for you with our billing and made the necessary repairs. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 16, 2023
I'm fine with our phone and internet service. It's cheaper than AT&T. I've had a good experience with Mediacom.
Good evening Annette,
Thank you for taking the time to write and post your review. We appreciate you sharing your experience with everyone. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 16, 2023
I've always worked with Mediacom Cable. I've always enjoyed them. There might have been a couple of times when I didn't get my thing answered correctly. But 98% of the time, everybody has been wonderful. It might have taken a long time to get an agent on the phone. But they would call back if they have a long wait time. Also, the internet could be stronger. I have more problems at this address than I've had at others as far as goofy things happening. The little robot lady would come on when I call Mediacom, and try to help me that way. She might ask me to try to unplug and plug things back in. It helps. Because if she couldn't help me out, it goes to a person. The end result is usually the same.
Good morning Ronda,
Thank you for taking the time to write and post your review. I am sorry to read in regards to the service issues that you have experienced. I do see that the issues are now resolved. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 16, 2023
We would recommend Mediacom. We had Grand River Mutual and Mediacom is much better than them. However, we have noticed that sometimes the internet has issues. We have to reboot the tower thing. We have to do that quite a bit. But if we call in the problem, they take care of it well. The reps have been pleasant. I called a while back. Our landline phones were down. The guy I talked to was very helpful and able to fix it quickly. The cost is getting high though. We're discontinuing the TV part and all we're gonna have are the internet and the landline.
Good morning Dick,
Thank you for taking the time to write and post your review. I very pleased to see that your experience with our representatives over the phone has been great. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 15, 2023
They got too many duplicate channels and Mexican channels. They are supposed to have a lot of channels, but by the time you deplete all the ones that aren't any good to you, they don't have so many.
Good evening Kole,
Thank you for taking the time to write and post your review. Currently, most of our channels are listed twice in the channel lineup. One is the standard definition channel and the other one is the high definition channel. Sorry for any confusion this could have caused. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 14, 2023
They sent me the equipment the next day via FedEx. That was really nice. However, something that Mediacom does is they only activate one port for the internet at a time. You can only use the equipment whenever a technician comes out and activates the port. So, instead of being able to install the equipment myself, they force you to have a technician come out, activate the port and install it.
I can imagine that you can just activate all of them and give that equipment to somebody and have them turn it on themselves. But, with the technician coming out, it was quick and easy. The guy did what I wanted him to do. The only inconvenience was, later that week, whenever we got our furniture in the house, we needed to move that modem to a different room, and then a technician had to come out again just to turn on the port upstairs.
Good morning William,
Thanks so much for your review. We appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554.
Warmest regards,
Suzzane
Reviewed March 14, 2023
The service is down sometimes, and Mediacom usually gets it fixed pretty quickly. Usually, I just call it in and then it's taken care of because it's usually an outside outage. It's just the price continues to get higher all the time. It almost gets to a point where I can't afford to keep it anymore. Other than the price, it's been pretty successful for me. It's a very good service.
Good morning Jim,
Thank you so much for your review. We appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554.
Warmest regards,
Suzzane
Reviewed March 14, 2023
Mediacom's service is better than other companies. They try to resolve the problem over the phone. They come out and fix the problem. They also work with you if you need extra time to bring your payment. Every now and then the service goes out if we have bad weather or a line got disconnected. Sometimes it goes a little slow. I had to call in a couple of times because it was going a lot slow. But other than that, the service is great. It's been a perfect experience. It's an experience that I never experienced with any other internet companies.
Good morning Lasasha,
Thank you so much for taking the time to write and post your review. I am thrilled to hear you have enjoyed a great experience with our services that you have not experienced elsewhere. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed March 12, 2023
I have the internet with Mediacom and it runs good. It's expensive but I got the fast one. Where I live, there's not a whole lot of choice so, they're okay. It's just when I have a problem, you can't get ahold of anybody. The internet quit working once and they had to change the wires downstairs. To let them know, you have to go in while they’re in business hours and talk to them. It sucks to communicate with them. The lady was okay when I got there but you can't pick up the phone and call.
Good afternoon Mike,
Thank you for taking my call today and for taking the time to write and post your review. I was happy to be able to find a better price for your services. I do apologize that our local offices don't have a direct phone number to call. We do have representatives always available to speak with on 800-332-0245. Our representatives on the phone can help. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 12, 2023
I have internet and TV with Mediacom, and I've never had a problem with installations with them. Recently, I've been having a lot of problems with Channel 856 with pixelating, locking up, freezing and doing all kinds of weird noises. It was doing it both on live and when it was recorded on TiVo. These problems were going on for three years on and off. The local people were doing everything they could, but I couldn't get the problem resolved. I finally wrote to the FCC and they got involved.
Then, about four months ago, Mediacom got their regional manager involved. They went through and found some problems with some of the pedestals out here. They changed the amplifiers, too. It almost fixed the problem, then a month later, they came back and fixed one more pedestal. The TV hasn't acted up since, so whatever it was, they found and fixed it. Everything has been working for the last three months and if they can maintain that level of service, they're golden. They provide outstanding service and I have no problem recommending them to anyone.
Good morning Robert,
Thank you so much for taking the time to write and post your review. It is pleasing to hear how satisfied you are with our services. I am glad that your service issues were resolved with our previous visit. I do apologize you experienced them though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed March 12, 2023
The repairman was courteous and friendly as he had been when he answered a previous service call. The modem was out of date and I could not see my selected movies. I called for tech assistance and the lady was very helpful.
Good morning Doris,
Thank you so much for your review. I am so happy to hear that our technician was able to aid and assist in replacing your internet modem. It is also pleasant that the representative you spoke with was able to help you with your service issues over the phone successfully. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed March 11, 2023
Initial setup January 25, and was not scheduled until February. Technician arrived but my equipment was not shipped for setup. Put on hold for another week. Technician came back out. Put on hold again for a week. When service was finally done channels for TV not working. Almost a month and received a bill 4 days later.
Good afternoon Latwanya,
Thank you for taking my call today and for taking the time to write and post your review. I am sorry to read about your experience with getting services setup. I'm glad to hear that everything is now resolved. I was also happy to help fix your billing as well. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 11, 2023
After the first guy installed something, I kind of struggled for a month because I couldn't use the internet. But the second time was a lot better. It was a lot more seamless. The internet started working then.
Good morning Victor,
Thank you for taking the time to write and post your review. I am sorry to read in regard to the service issues that you experienced when you first were installed. I am, however, happy to read that it was resolved. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 10, 2023
I had internet with Mediacom and I had to call probably every two months for them to help me reset it. The customer service was good.
Good afternoon Jimmy,
Thank you for taking the time to write and post your review. I am sorry to read in regards to needing to reboot your modem every couple months. I am happy to read that when this issue occurred, our customer service was good in helping you restore your services. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 10, 2023
MediaCom sent a crew out for an initial install. They then showed up and said they could not do it that day as it would require a two-man crew to tie the cable into something above the roof and required a ladder and a second person per OHSA. Therefore, we rescheduled and only one tech came out the second time. This tech identified that plan would not work, and that a request should've been placed the first time to bury the line in the ground. Therefore, now, I am waiting over a month for internet, and will have had to take off work three separate times due to their inability to get this installed in a timely manner.
Good afternoon Shawn,
Thank you for taking my call today and for taking the time to write and post your review. I am very sorry for the delays that occurred with your installation. I am happy to hear that everything is now complete and running well. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 10, 2023
They've been good. If I've had some issues, they've taken care of them quickly. They've gotten a lot better since they've got competition.
Good afternoon Donald,
Thank you for taking the time to write and post your review. I am quite happy to hear that your experience with us is good. I am also happy to read that any issues that do come up, we resolve them quickly. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 10, 2023
I have been working with Mediacom for a ticket placed in November 2022 to replace my cable from the street to the house. My feedback about staff and the supervisor is good, I appreciated the response to multiple service calls and the text service to initiate conversation about issues. The 2 different technician who came out several times were always helpful and professional. They were patient with my questions and helped me seek resolution. My dissatisfaction comes from the repeated problems with the internet and high stress this caused for my work at home situation. It took one final call to continue to report spikes and intermittent connectivity issues for the management to seek larger support and from my understanding my entire service area is being looked at. I give the technicians 5 stars for responsiveness and professionalism, but the service is an issue and if/when there is fiber in our area I will be switching.
Good afternoon Anne,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the interruption of your services, and that this caused issues for you working from home. I am happy to hear that that technicians were able to resolve your problems with the service and that your experience with them was a good one. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed March 9, 2023
The internet connection is very strong. Mediacom's customer support and technicians do pretty well. The guy that did my installation was very kind and very considerate of my house. He took his shoes off for me.
Good afternoon Tamara,
Thank you for taking the time to write and post your review. Thank you also, for sharing your experience with your installation and with your services thus far. I am happy to see that our technician left a lasting impression that was good. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 9, 2023
Mediacom is a good place because of the fast and friendly services. Every time I had an issue, it got resolved right then and there. If Mediacom couldn't resolve it, they would have somebody come out there.
Good afternoon Amber,
Thank you for taking the time to write and post your review. I am happy to read that you are happy with your services and your experiences with us. Thank you again for sharing. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 8, 2023
The billing is high and the data can be real slow sometimes, although I'm supposed to have a high-speed internet. I've had to call them and they helped me out. Also, they sent someone else out here to look at it and the guy said something about my cable lighting up when it was on the ground. He said the guy that did it before him didn't put it up all the way.
Reviewed March 7, 2023
The line across our yard has been down since 8/10/2020. Multiple Mediacom employees have been out and said we’ve been put on a list for it it be buried. It is a safety issue. I will not let my daughter play in the backyard due to the tripping hazard and it is fraying. 3 years is long enough. No one will repair our fence without this being fixed. If you would like to discuss this further please contact me after 5 pm Mon-Fri. I will answer emails but not phone calls before that. Please take care of this ASAP. Thanks.
Good afternoon, Kayla,
Thank you for taking the time to write and post your review. I'm sorry to hear in regards to the issue of the drop on the ground. We are glad to hear since the line is no longer on the ground you are not having any additional issues. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed March 6, 2023
The young man was able to restore my Tivo Box and was effective and efficient in his work. He also checked the outside connection as well. He arrived early and completed timely. He was a gentleman and listened to my problems with the box.
Good morning Pat,
Thank you so much for taking the time to write and post your review. It is pleasing to hear that our service technician was timely and efficient in addressing and resolving your service issues. I am glad that everything is working to your satisfaction at this time. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed March 6, 2023
I stay with Mediacom because of the CUSTOMER SERVICE! Everyone I've spoken to so far has gone above and beyond in trying to please me, they have been most kind and sincere. I've been very impressed so far, since I can be kind of a "Karen" type at times. Kudos to all who can put up with me!
Good morning Anna,
Thank you so much for taking the time to write and post your review. I am so happy so happy to hear that our representatives have successfully been able to aid and assist you with your service needs and requests to meet your satisfaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed March 5, 2023
Two men came to give me a new modem. The WiFi in it stopped working. I am very happy with my new modem. I can now watch my ROKU on my TV and use my computer. The men were very polite and were done in reasonable amount of time.
Good morning Linda,
Thank you so much for taking the time to write and post your review. I am so happy to hear that our technicians came out and resolved your service issues in a timely manner. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed March 5, 2023
The CSR messed up & scheduled a tech, but didn't put in the order. The tech was very patient & ended up getting it fixed & getting us hooked up. The tech said to call if we had any questions, problems, or concerns.
Good morning Candi,
Thank you so much for your review. I am happy to hear our technician was able to resolve your issues and ensure all was working properly. I do apologize for the issues you experienced though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regrards,
Suzzane
Reviewed March 4, 2023
My experience with CS at Mediacom was very good. She was friendly and very helpful and most importantly she resolved my problem with one call. Overall service has been great with only a few outages. If I had any complaints it would be that the price is high, but service is very good.
Good morning Larry,
Thanks so much for your review. It is pleasing to hear that our representative was able to aid and assist you with your service requests in a timely manner to meet your needs. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed March 4, 2023
My internet keeps dropping off. I am a student and this can't be happening 10X a day, and that is not an exaggeration. When it drops in the middle of a test, I go to a University, wherever I am at on the test is what I get for a grade. This also messes up my printer connection, just an all around mess.
Good afternoon Sheila,
Thank you for taking my call today and for taking the time to write and post your review. I am very sorry to read regarding the service issues you experienced. I am, however, very pleased to hear that everything is fixed and that it's running well. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 4, 2023
Install went ok-- When they came to bury the cable they had to switch to a thicker cable due to length of run. Original installer was sloppy as he did not staple the cable to the poll so it was blowing in the wind for weeks. Contacted one of the local directors and he sent someone out the same day and fixed everything for me--The internet is FAST and so far reliable.-- I am happy.
Good afternoon Barry,
Thanks so much for your review. I am happy to hear our technician was able to address and resolve your service issues. I do apologize for the issues you experienced though. As always, if you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed March 4, 2023
Your service man came & hooked up my new TV. He is very knowledgeable with everything. He also helped me on the web as I wasn't familiar with doing that. Very happy. Thank you. I have been a Mediacom customer for a long time & have talked to my friends about the good service they provide.
Good afternoon Sheila,
Thanks so much for your review. I am thrilled to hear that our technician was able to aid and assist you with your service needs. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed March 4, 2023
#1 No work order # - # 2 Corporate seems to have no response as to the number of work orders and the number of employees needed to solve the length of time a customer is down! Corporate is decidedly at ease with crediting accounts rather satisfying a demand for repair at the Expense of hiring Techs to do the work! All equal dissatisfaction with MediaCom. Poor choice as the call center bears the negativity of customer response.
Thank you so much for taking the time to write and post your review.
I am sorry to hear about the experience you have had with your services and with our corporate care. After reviewing your account, I do not show we have had a service technician to your address since the account first opened. We are happy to troubleshoot any problems with service you may be experiencing. Please contact us if you are still experiencing any problems at all. If you have any further questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed March 4, 2023
Great telephone phone, TV and pretty fast internet. If any issues they schedule immediately. Easy to pay by phone. You can call and a technician answers your questions at any hour. If you need a house visit to repair anything they are on time.
Good afternoon Judy,
Thank you so much for your review. I am happy to hear that you are satisfied with the provided services you have with us. Glad to hear that you have had a great experience. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed March 3, 2023
Was having problem hooking up new box to work with stereo. Sent a tech out and helped me fix problem. That was great service. That is why I been with you for over 30 years. He spent a lot of time here to finish job.
Good afternoon Michael,
Thanks so much for your review. I am happy to hear that our technician was able to help address and resolve your issues. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed March 3, 2023
I am paying for one gigabyte service. Unfortunately, I am getting 7 MB per second on my 2.4 GHz band and 150 to 3 50 MB per second speeds on my 5G band. I called a technician and he found a problem on the main line, he was very professional and helpful. He put in a work order to maintenance yet. They did not fix the problem and did not follow up. I called to let them know that the problem still persisted and they have called another technician instead of letting maintenance know that they did not fix the problem, now I have to spend more time with this as well as waste a technician's time just so he can show up and place another maintenance work order. I am not confident that my problem will be fixed anytime soon. Yeah they still expect to get paid every month. Unacceptable.
Good afternoon, Terry,
Thank you for taking our calls and for taking the time to write and post your review. I am deeply sorry to hear about the speed issues that you experienced. It appears that everything is now resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 3, 2023
My bill increased considerably in February. I called to inquire, the bill was lowered. A few minutes later I turned on my cable and had lost all my premium channels. I called back and asked what had happened. The previous operator lowered the bill, but removed all the movie channels. I asked if I could have my previous service restored and was advised that it could not be. I was put back on a different program, with little or no cost savings from what I originally inquired about. I have been a long time customer of Mediacom, and have internet, cable, and phone all bundled together. I really choose not to change carriers, but with the price increase I do need to look elsewhere for comparison charges. Thank you for your service you provide, and for having patience and understanding in this matter.
Good afternoon, Lee,
Thank you for taking the time to write and post your review. I am deeply sorry for the mistake that was made when trying to get you a better promotion. I am happy to see that you do have the channels back and at a discount. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 3, 2023
My access to e-mail was re-established. I was able to understand the agent. The resolution did not take a long time. There was no need for a follow up. My e-mail has been working properly since. All is well. Good news!
Good afternoon Gordon,
Thank you so much for your review. I am thrilled to hear that our representative was able to assist you in establishing your email access and that now all is well. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed March 3, 2023
I called to report my Internet was not working, a technician did come out and replace a few wires, that did not fix the problem, and told me that he would have to send somebody else out to look at replacing some more cable to the pole and someone should be out within 10 days. It has now been well past 10 days and no one has been out to repair or contact me, and I’m still dealing with the issues of either the internet is not working or goes out regularly and have to restart the modem multiple times a day.
Good afternoon Jonathan,
Thank you so much for taking the time to write and post your review. I am glad I was able to speak with today and hear that your service issues were resolved with our last technician having come out. I do apologize for the issues you experienced though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 28, 2023
Mediacom is one one the best providers in the upper Minnesota! Fast speed, great customer service and awesome employees I highly recommend Mediacom for multiple reasons, if looking for a stress free no worries and reliable internet cable select Mediacom.
Good afternoon Meagan,
Thank you for taking the time to write and post your review. I am very happy to read about your experience with us and that you would recommend Mediacom. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 28, 2023
I signed up online, and the first guy that was here for the install was nice enough, but I wasn't getting the internet speed that Mediacom said I would get. The guy said, “Oh, no, it'll fix itself.” He was more concerned about not being late to his next install. I ended up having to call and get somebody else out here. The second guy said, "We'll look at this. We'll take care of it.” He was here 15 minutes and he didn't tell me what he did, but I haven't had a problem since. It could’ve just been the modem and the initialization. I work from home and stream all of my televisions, and my internet speed is exceeding what they said now.
Good afternoon Wesley,
Thank you for taking the time to write and post your review. I am sorry to read in regards to the initial installation issues, but I am quite pleased to hear that we resolved the issue. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 22, 2023
Anytime I've called Mediacom, everybody has been very receptive. They've explained and walked through on the programs if something was messed up, and then they've sent a service representative. So I've had very good service with them. We're in a very rural area but I've had very good service with the internet. It's pretty fast. We've had outages when cables were cut but Mediacom notified me. Then they keep notifying me how long it will be before it will be restored.
Good aftenoon Georgianne,
Thank you for taking the time to write and post your review. I appreciate you sharing your experience with everyone. I am sorry for the service issues you experienced, but I am pleased to see that everything is now resolved. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 22, 2023
The service is very good and their customer service responds very quickly and gives me an answer right away.
Good afternoon Dorothy,
Thank you so much for taking the time to write and post your review. I am so happy to hear that our customer service representative have been able to help you in a timely anf prompt manner. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 22, 2023
Their reps were very good. Everything that we needed to get answered, they answered. We haven't had any issues with it. The only issue we really had with Mediacom was the internet going down at different times. Other than that, dealing with the people has been good.
Good morning Jamie,
Thank you for taking the time to write and post about your experience with Mediacom. I'm sorry to read that you have experienced outages. We do our best to prevent that from happening and we strive to always improve. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 22, 2023
It has been a good experience. I've gotten the same guy in customer service a few times and it seemed like he was a bit quick and snappy, not very friendly-like. Getting the same person may have happened a couple of times and each time, I recall him being the same way. But other than that, Mediacom has been good. I have internet running my POS and connecting with Sirius or my Apple iPad for music. One time I had an issue but it was resolved. Mediacom has decent service. They’re there. I still have them so they can't be that bad.
Good morning Darenda,
Thank you for taking the time to write and share your review with everyone. I am sorry to read in regard to our representative being not so friendly and with short patience. I can confirm that you did speak with the same person. We will do our best to address that for you and thank you for letting us know. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 12, 2023
I had to get somebody from Mediacom here because I moved from upstairs, downstairs, and so I needed my address changed, which never got changed. When I had to call in because I could not get connected, and it was like pulling teeth trying to get a tech that was on the line to help me. And I just finally said, "Send me a service guy." But the tech who came over was excellent with the way he talked, the way he did his job, and the way he explained everything to me. He listened to me because I had all these cables in my basement and I asked if there was any way we could maybe do this or this. And he said he'd take a look, then he came back and he said we could can do that. So he was very helpful. As for the service, we've gotten quite a few drops since the move. In fact, he had to come back out and give me a different modem, because I had a dinosaur one. But he was really nice and I had a pleasant conversation with him.
Good afternoon Eleanor,
Thank you so much for your review. I am glad our technician was able to assist and aid you with all of your concerns and services issues that had occurred. As always, if you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 12, 2023
I ordered a home phone last weekend and when I called somebody, it showed up in somebody else's name. It was not in my name. The Mediacom tech rebooted the system and said that that should work. But it didn't work. So he said he was going to refer me to get somebody else. I also have Wi-Fi with them and I have no problem with that. So far, the cost of their service has been reasonable.
Good afternoon Henry,
Thank you for taking my call today and for taking the time to write and post your review. I am terribly sorry to read in regards to the caller id issue that you experienced. I am quite happy to hear that it was fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 12, 2023
All the other companies that I tried to get, I couldn't get the internet out there. Mediacom was the only one that offered it. They did a great job. I had a problem later on after they hooked it up. I had to call them because I wasn't getting any signal, and they came back and they had to run another wire. So, all in all, it was pretty good. The installation took less than an hour. When the first guy came, he tied into where the dish was at. When the next guy came, he ran it from another box outside the road. So far, the service has been great. The price was great.
Good afternoon Jerome,
Thank you so much for taking the time to write and post your review. I am happy to hear that our technicians were able to provide you with the services to meet your needs. I do apologize for the issues you had though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 12, 2023
I'm content and I'm happy with the service I get. Also, I'm always late and I call and they work with me. I would recommend Mediacom.
Good afternoon Jennifer,
Thank you so much for taking the time to write and post your review. I am thrilled to hear that you are happy with the services we provide and that they meet your satisfaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 12, 2023
Mediacom Cable didn't tell me that I would have to be there for the install, and they knew that I would have somebody else there. But Mediacom is the best one in the area. It has the best speeds.
Good afternoon Christopher,
Thanks so much for your review. I am pleased to hear that you are happy with the speeds you are receiving with our services. I do apologize for the issues you had upon installation though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 12, 2023
Everything was good. I've only had to call them twice. Once was for a service outage, and then when I was canceling. The customer service people were awesome. I had no issues with them. I worked for Comcast for 16 years, and I like Mediacom way better.
Good afternoon Dan,
Thank you so much for your review. I am happy that you have been satisfied with our services. We value your feedback. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Feb. 12, 2023
I've always had pretty good service. They've been very friendly, and good customer service. I had to have a new box that they upgraded a good while back, and the techs were really nice.
Good afternoon Nancy,
Thank you so much for your review. I am pleased to hear that you have been happy with our services. I am also glad to hear that your box was upgraded successfully. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 12, 2023
We bundled everything together with Mediacom, and our installation experience was good. We pretty much left it to the installers figuring they knew more about where to go than we did. They did a good job. The sales reps were good, too. They were telling us what was available and how to set it up and the cost. They gave us all the information that we needed to make our decision.
Good afternoon Gary and Karen,
Thank you so much for taking the time to write and post your review. I am so pleased to hear that our technicians successfully installed our services to your satisfaction. I am glad our representatives could also be of assistance in answering all of your questions to bring you to a well informed decision. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 12, 2023
Mediacom is a good company. They did good with the installation.
Good afternoon William,
Thanks so much for your review. I am happy all went well with your installation of our provided services. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Feb. 12, 2023
I've had internet from Mediacom for over 10 years, and they've been giving me good deals. I will recommend it.
Good afternoon Charles,
Thank you so much for taking the time to write and post your review. I am glad that our services have met your needs to your satisfaction. We value your feedback. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 11, 2023
They got a really good internet, and high speed, great data. The sales rep was very helpful, and got everything done correctly. But they could have did more with the installation because they couldn't even run it from one side of my room to the other side within my room. The guy that came in and installed it, he didn't wanna do nothing. He just hook it up wherever it's closest to the cable. But we didn't want the cable line there. Other than that, the internet quality is great. I don't have lag during gameplay. The streaming is really good too. There's no buffering.
Good afternoon Bradley,
Thanks so much for your review. I am happy that our services have been working well for you to meet your satisfaction. I do apologize for the issues you experienced during installation though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Feb. 11, 2023
Mediacom Cable is a good company. They said that my package when I first got it had expired. But they've been working with me. The prices just keep going up. Otherwise, it's all right. It's a good quality service.
Good afternoon Pearline,
Thanks so much for your review. I am pleased to hear that you are happy with our provided services. I am glad our representatives have been able to assist you with any billing issues as well. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 11, 2023
Mediacom is the best choice where I'm located. They explained my plan well and helped me with the best option. When I have to call for something, they help me. The internet connection runs smoothly.
Good afternoon Tiaira,
Thank you so much for your review. It is pleasing to hear that our representatives have aided you with any concerns you may have had regarding your plan for our services. I am glad that your connection is running smoothly as well. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 8, 2023
Due to an email sent by Mediacom referencing the age of my eboxes I needed to have a technician install updated boxes. There was clearly a lack of communication between the customer service and the install technician. What I received was tivo boxes which increased my bill and were not what was needed. After discovering this MYSELF, I had to call customer service to have another technician sent out to install the proper equipment.
I was then contacted by the loyalty retention department and was told that they do not recommend that I keep Mediacom as my cable tv provider because of the cost.???? That is a strange thing to tell someone that is making multiple attempts to keep the service. The second tech was very knowledgeable and installed the proper equipment, but I found my monthly bill had gone up even more. I again had to contact someone to find out if I was going to be credited for the service charges I did not order. Again I was trying to pay my bill but I was making all the effort.
Good afternoon Rick,
Thank you for taking the time to write and post your review. I do apologize for the mistake that occurred and for the lack of communication that you had stated. Thank you for bringing this to our attention. We will do our best to improve. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 8, 2023
I was not too happy with the installation of the service. The cable was ran up my driveway. And the gentleman said he would get service set up for me. All of a sudden I hear a noise outside. I look outside and he had drilled holes into my siding and put a box up. But he did not ask maybe where I would prefer to have the box located. Now I have a box on the back of my house in the middle of the back of the house half way up which is an eye sore. I wish he would of communicated with me what he was going to do before he put a box up and asked where I would like it. There was no communication.
He did not communicate how to hook up the equipment I bought or any passwords. He just said, "You're good," and left. But we had no service to any televisions in the house. I called Mediacom about the issue. They sent a tech out that said, "You have service to the router. Maybe an update. Just play around with it" and left again. Once again no service. My son finally got it running.
Good afternoon Angela,
Thank you for taking the time to write and post your review. I'm very sorry to read in regarding poor communication during your installation process. I'm happy to see that a resolution has been made. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 8, 2023
Currently, I'm on the financial federal program for internet Mediacom, which costs about 39.99, and there are times when the Wi-Fi is not necessarily good enough to reach my phone or reach multiple items at once. But quite a lot of the time, I have about 1,000 gigabytes per second or 1 GB. There were a few times when things weren't connecting as fast as I wanted. I got the technical people to come out and do a speed test on the internet and they were not very consumer-friendly. They tried to charge me for that as a service call. I said, "It wasn't a service call, it was a technical issue that needed to be resolved by the company that had the service, that was providing it." They said, "Okay. We'll give it to you for free this time, but next time we'll charge you."
Good afternoon Andrew,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times, but were unsuccessful in reaching you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 6, 2023
I just finished my 3-year package deal pricing. So far, the price has gone up over $60.00 and will end up over $300.00/month. This is unacceptable! We had been Mediacom customers years ago and had to switch because after being with your company for many years, paying monthly, you wouldn't do anything to reduce my monthly bill. Actually, at that time I was told your goal is to get every customer paying full price. So, we switched.
Was with another company for a few years and again Mediacom came back with a great price for 3 years and we took the plunge because we really like your company, employees and selections. Once again, I'm being told there is nothing that can be done to keep my monthly bill reasonable and the best thing to do would be to cancel the TV portion of our service and to do YouTube TV. We HATE changing, but will not pay $260.00 to $300.00/month for this service, so I guess we switch again. Curt **
Good afternoon Curt,
Thank you for taking my call today and for taking the time to write and post your review. I am happy to see that you have found a way to make things work for you price wise. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Feb. 5, 2023
Our television service in the family room is intermittent. The signal goes away periodically. There are several channels that we do not want and others we would enjoy that are unavailable. Our television in our bedroom does not operate at all.
Good afternoon Charles,
Thank you so much for taking the time to write and post your review. Thanks for taking my call today and letting us know that all has been resolved for you to your satisfaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 5, 2023
Mediacom Cable provides good service. You couldn't go wrong with them. If the weather gets bad, my internet may drop a bit, but it doesn't stay long. I can reset the modem and get everything right back up.
Good morning Ricky,
Thank you so much for taking the time to write and post your review. I am happy to hear that our service is working well for you and serving your immediate needs as necessary. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 3, 2023
I am upset about the $40 increase in my statement. I am 80 yrs old and live on a fixed income. The service is wonderful and have been a customer for many years. Is there a way I can reduce this bill such as stopping my phone? I would appreciate any suggestions you can give me.
Good afternoon Linda,
Thanks so much for your review. I am pleased I was able to speak with you today. I am glad to hear that we have resolved your billing concerns to meet your satisfaction. As always, if you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 3, 2023
Picture clarity (seems to have a static or interference in the picture across the bottom). The other complaint is Mediacom not carrying ESPN+ for the Big 12 sporting events. The final issue is the fact your cost of Cable Service is very expensive and has required me to inquire about competitive companies.
Good afternoon Richard,
Thank you so much for taking the time to write and post your review. I am happy I was able to speak with you today and hear that your service issues have been resolved. We appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554.
Warmest regards,
Suzzane
Reviewed Feb. 3, 2023
I've always had pleasant experiences with Mediacom. My internet service is great, and the reps are always very helpful.
Good morning Jason,
Thank you so much for taking the time to write and post your review. I am glad you have had a great experience with our services and that they are meeting your needs. It is also pleasing to hear that our representatives have been able to assist you with any concerns. We appreciate your feedback. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Updated review: May 2, 2023
Once I was able to get to the local office, they were able to get it fixed. It did happen again but they were able to immediately fix it the second time. I just wish I could call the local office.
Original Review: Feb. 3, 2023
Had to take day off work to be at home for Mediacom service repair. Had appointment between 3 and 5, service man came at 5:10. He stayed until 7 pm. Problem was picture tiling. Pixeling. Picture problem was not solved, called and another appointment was set up. Took another day off to meet serviceman. He came and said problem was probably in the whole neighborhood. So now after 2 days missed from work. Cable not fixed!
Good afternoon Marcia,
Thank you so much for taking the time to write and post your review. I am glad I was able to speak with you today and hear that your service issues have been resolved and are working to your satisfaction. As always, if you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 2, 2023
The tech who was sent out was very helpful. He explained that we weren't getting Great American Family as listed on the website, due to the the channel being listed too early. The channel had not yet been added, but will be. He was also kind enough to address a cable that needed to be longer in another room. He was very kind and informative.
Good morning Cheryl,
Thank you so much for taking the time to write and post your review. I apologize for any channel issues you may have encountered. I am glad to hear our technician was able to address and resolve your concerns though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 2, 2023
I'm pretty happy with Mediacom. I have the television part, and there are a lot of good programs on there. The service is pretty good quality. I have ABC, CBS and NBC. I had the Channel 11. I was kinda happy with that, but I don't see that on there anymore for some reason.
Good morning Bob,
Thank you so much for taking the time to write and post your review. I am happy to hear you are satisfied with our services and programming. As always, if you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Feb. 2, 2023
When I called Mediacom and adjusted my service, they let me know what the latest offers were. We use their high speed internet and for the most part, it's okay. We have periodic outages. It's a total outage and it'll come back on a little bit later, so we just wait it out. Overall, Mediacom is pretty decent and the service isn't bad. The price isn't bad, too. We've been pretty happy with it.
Good morning Michael,
Thank you so much for taking the time to write and post your review. I am glad to hear our services have met your needs to your satisfaction. I do apologize the area outages you have experienced though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 2, 2023
We had a problem with Outlook format. After restarting the computer and doing some experimenting and adjusting we finally got the correct Outlook format to come up. As of now everything is still working fine. We appreciate your being helpful.
Good morning Thomas,
Thank you so much for your review. It is pleasing to hear that we were able to assist you in narrowing down any issues you were experiencing. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Feb. 2, 2023
My Cable is malfunctioning most of the time on multiple channels. It says channels are not in network and they are constantly video loading. 99% of the time when I turn my TV on it says I must hit TiVo then the My Shows will show up on the screen and you have to exit to get back to the channel you're wanting to watch. Last mo. we were out of service for a whole day and a half... I called in and was assured my bill would be adjusted for the time with no service. When I received my bill I found I hadn't received credit... My TV hasn't been working properly since the outage. I have contacted your customer service dept. regarding this and the amount you guys keep saying I owe, which the text says one thing. The bill another. You told me my next payment was due on 2/8/2023. Yet my paper bill says I'm past due, though I haven't missed a month paying...You guys are so messed up it's ridiculous...
Good afternoon Jenifer,
Thank you for taking the time to write and post your review. I am very sorry to hear about these issues you experienced. If you are still experiencing these issues, we would like to have a technician come out for repairs. Please call Mediacom customer service at (800)-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Feb. 17, 2023
I received several follow up phone calls/voicemails from Mediacom. While I occasionally have to reset the router, the service is better now.
Original Review: Feb. 2, 2023
After two phone calls to customer support concerning poor wireless internet reception — one where the determination was made that we just needed a hard reset; and the second where a problem could not be found and a technician’s service call was warranted — then finally a problem was located “in our area” and fixed so the service call wouldn’t be necessary. Service is better now, but still a bit spotty as wireless music is occasionally interrupted momentarily. Customer service representatives were courteous and business-like on the phone, however.
Good morning Melanie,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you and that all has been resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Feb. 2, 2023
12/22/22! 01/14/23. No Cell Phone Signal where I live. No Cell Phone! Seek your records and PLEASE explain why I was put through this by you > RSVP > There is no way this is Customer Service. Discrimination IMHO. I am sending this up the Flagpole TY. I also am sharing this experience
Good afternoon John,
Thank you for taking my call today and for taking the time to write and post your review. I am sorry for the issues with the two factor authentication that you experienced. We do have the option for our system to call you with the code now. Please let us know if you have any further issues. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 2, 2023
Happy with Mediacom except for cost and choice of programming. Recently had to remove all my sports channels to lower my cost. For the price I pay and bundle my services with internet, phone, tv. Been a customer for long time. Senior citizen and this is hard.
Good evening Harry,
Thank you for taking the time to write and post your review. I am sorry to read in regards to your promotional price increase. We made several attempts to call you, but sadly we never got to speak. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 2, 2023
Wifi Router Modem keeps dropping, wanted to know if I needed to upgrade to DOCSIS 3.1. Rep was helpful indicating my modem may be dropping because the software is outdated of modem is too old. Recommended upgrading software or replacing it.
Good morning Lawrence,
Thank you so much for your review. I'm glad our representative was able to assist you with your service issues to resolve your modem-router issue. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Feb. 2, 2023
Could not access my billing account from my online account, only what services we were being provided. CSR was very patient with my online skills and was able to resolve the issue quickly. Not sure what the problem had been but CSR fixed it. CSR was patient, friendly but also very professional. Thank you.
Good afternoon Melody,
Thank you so much for taking the time to write and post your review. I am pleased that our customer service representative successfully aided you in resolving any issue you may have had for your online account. We strive to provide the best customer service possible to our customers. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 2, 2023
Bought a used modem and tech was really great helping me set it up. I inadvertently gave him the wrong numbers off the modem. So it took a bit to figure out why it wouldn't work. The tech was very pleasant and helpful.
Good afternoon Myron,
Thank you so much for taking the time to write and post your review. I am so happy to hear that our service technician was able to help you in getting your services working properly. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Original Review: Feb. 2, 2023
The mediacom serviceman came out and replaced my old router and put a new splitter in my garage. Now everything is working great.
My experience has been good except the streaming is terrible. I've used ESPN+ and I stream ball games. I use Paramount+ and stream movies. And I use Peacock and stream movies or a series of movies. It breaks up every three or four minutes.
If you have a problem, you can't get ahold of Mediacom Cable. Sometimes, they put me on hold for an hour, and sometimes, they say they would call me back. And they finally do. I got numbers, and every time I use the number I used before, it doesn't come up. So it has usually been with a technician, and he gives me a number and I call him, but by the time I need something else and I call that, that number isn't in service. Anytime anything goes wrong with either streaming, my internet, or my TVs, I just shut her because I can't figure out how to get ahold of them. I got a message that they would charge me $10 more and increase my streaming, but the streaming never got any better.
Good morning Ron,
Thank you so much for your review. I am glad I was able to speak with you today and hear that your service issues were taken care of with having our last technician out. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Feb. 2, 2023
I had issues with my internet going down at times. I work from home so I needed it to stay up all the time. It usually comes back up within a matter of a few minutes before they can come out. When I call Mediacom, they'll say there's an outage in the area. But it has gotten better. I recommend them.
Good afternoon Dawn,
Thank you for taking the time to write and post your review. I am sorry to read in regard to the service issues that you have experienced. I am happy to hear that they were fixed and that everything is running fine now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 2, 2023
I was downgrading my account. I pay too much and was looking for ways to reduce service before having to cut it completely. So they showed me ways to reduce my internet so I could keep my cable but you were still so badly beat by other providers I was forced to drop your services.
Good afternoon Michael,
Thank you so much for taking the time to write and post your review. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Original Review: Feb. 2, 2023
1/14/2023 I changed my plan. The next day my home phone didn't work. It took a few days to get my original phone # back. I spent the next few WEEKS trying to get my other two tvs working! (They both had TVO boxes.) I spoke to several different Mediacom reps over the next two weeks. Un plug, plug, connect this. I was so frustrated. They finally sent a Tech. He got it all connected!!!! I want to be compensated.
Good evening, Gloria,
Thank you for taking the time to write and post your review. I am deeply sorry about the issues that have occurred with your services. I am happy to see that the problem was fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 2, 2023
Mediacom didn't do good with us. They gave me a quote of $69 with a $10 discount so it would have been $59. When I got a bill, it was 240 something dollars. They told me that was installment fee. I paid the $117 for installment and a month's bill but they charged me again for the same thing then they told me I had three more installment fees. They didn’t explain. All they told me when the guy came out was it was gonna be a one-time fee of $117 and it'll be a monthly bill of $69 with a $10 discount because I had a direct withdrawal. They told me that whoever tech came out should have told me that I had three installment fees instead of one. I couldn't afford that. If I knew that from the beginning, I wouldn't have gotten that. They also said they mailed me my next bill but I never got it. I got the next bill and it was $248. They charged me all kinds of late fees. I asked, “How can I be late when I didn't get the other bill?” They told me they didn't have anything to do with the mail system.
Reviewed Feb. 2, 2023
Very attentive. Always lets you know what's going on step by step. Great friendly customer service. I love I tried Mediacom. They always text or call and let you know if any changes has to be done. They are on time for installation.
Good afternoon Jerri,
Thanks so much for your review. I am glad to hear you have had a good experience with our provided services. We strive to provide quality customer service to our customers. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 2, 2023
Was handle in a professional and respectful order. I really enjoyed my experience with the Custody Service lady. She was a very nice young lady. Took a very little effort to get my payment paid. I really appreciate Mediacom the way that they make it so easy to handle your business in a happy manner. Thanks so much for y'all courtesy and hospitality because y'all make customers feel as though they are family.
Good afternoon Charlene,
Thank you so much for taking the time to write and post your review. I am so glad to hear our representative was able to meet your needs and aid you in addressing any issues or concerns you may have had. We truly value your feedback and appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554.
Warmest regards,
Suzzane
Reviewed Feb. 2, 2023
The tech man was very knowledgeable and set it up very quick. The remote was quite different than I was used to. In retrospect I think he could have explained some of the usage of it, but I could have asked him. I am not a very techy person.
Good morning Dwight,
Thank you for taking our call and for taking the time to write and post your review. I do apologize for our technician not providing all of the details for your new remote. If you do have any questions for us, we are always a call away and we can send out some documentation regarding your new box and remote. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 2, 2023
Followed up with the resolution of the problem to see that the transport was successful after I had made several lengthy conversations with CenturyLink to get the problem resolved so my home telephone number could be imported to my upcoming MediaCom account.
Good morning Janis,
Thank you so much for taking the time to write and post your review. I am thrilled to hear that the porting of your telephone number from a previous provider to our service has been successful and met your satisfaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 2, 2023
Cannot log into account after 3 calls to you all. Got a call from tech support telling me I should have a verification email, I STILL DON'T HAVE IT. I have other emails from you so you have the correct email. Much time wasted on the phone so about to cancel everything and go with someone else. Get this fixed ASAP.
Good afternoon Jan,
Thank you for taking my call today and for taking the time to write and post your review. I am sorry to read in regard to the issues that occurred while trying to set up your login. I was pleased to hear we have since resolved this issue. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 2, 2023
I have internet service with Mediacom. The reps are there to answer any questions I have, so they’re good.
Good afternoon Danny,
Thank you for taking the time to write and post your review. I'm happy to see that your experience with our reps was good and that they were able to help answer your questions. If you do have any questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 2, 2023
Received Wi-Fi360 that I never agreed to. When prompted by representative if I wanted item I said, "No thank you." Received it anyway. Complete process from time of phone call to receiving notice of shipping was about two hours. Received item next day.
Good afternoon John,
Thank you for taking my call today and for taking the time to write and post your review. I am very sorry to read it in regard to us not stopping the shipment. I was happy to hear during our conversation that everything was resolved in a timely manner for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 2, 2023
While I have no issues with the service you provide I do take issue with the content.... I find the wokeness and political dung infiltration into everything I watch quite distasteful.... Really do have to ask myself why I am paying my hard earned money on this garbage.
Good afternoon Ed,
Thank you for taking the time to write and post your review. I do understand your concerns about what is being broadcast. Sadly, we don't have control over the shows that channels decide to broadcast. If there are channels that you are interested in, please contact us. If we don't have the channel available, we can submit a request form for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Feb. 2, 2023
My cable gets interrupted frequently. Service calls are scheduled weeks out. There is high speed fiber in my area. Yet, movie channels offer only 1 or 2 channels in HD, with the bulk of a channel package offered (HBO, Starz, etc.) only in SD. Paying over $200.00 per month for minimal HD offerings. Movie packages with most channels in SD is a joke, thus I would not recommend a movie package with this company.
Good morning, Mary,
Thank you for taking the time to write and post your review. I do apologize in regard to SD versus HD stations. Sadly, some of the alternate channels only play older movies that were not recorded in HD and, for some of the stations, this is why it is not on HD. We are always trying to improve our channel lineups and what we offer in the future may change. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 2, 2023
The customer service representative whom I spoke with was very professional and seemed to take a personal interest in my inquiry. I was calling to see if we could adjust our viewing lineup to save a few dollars on our monthly cable bill. The Rep. was able to review my account and a small discount was found for me. Many thanks for all of his efforts and consideration in this request. M. **, Dubuque, Iowa
Good afternoon Mark,
Thank you so very much for taking the time to write and post your review. I am pleased to hear that our customer service representative was able to assist you with any billing concerns you may have had and find a resolution to suit your needs. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 2, 2023
The two gentlemen that did my install were professional and helpful. I sincerely could not have had a better experience. I would recommend them to any of my friends or family. Their willingness to go the extra mile was very appreciated.
Good morning Mark,
Thanks so much for your review. I am happy to hear that our technician provided you such great experience. We sincerely value your feedback. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Feb. 2, 2023
I made a payment last month 3 times. The first payment was applied to my mother's acct as I used my mother's phone and told them the payment was to go to my acct which they didn’t listen and applied to hers. We were inadvertently shut off programming which was not supposed to happen but was at my mothers. So my husband called to find out why we still have only analog tv working but why HD programming is still not working thinking that the blizzard in December still had been the problem. We told the person we needed turned on after finding out they shut us off on accident and they said we’d get our plan reestablished with the EXACT same programming. Well to find out we didn’t have the same program.
A few days later we called again and asked why? They said we owed money and who’s ever set it up didn’t put us in for everything we originally had like we were told and they couldn’t fix it because we owed some and the computer wouldn’t let them even though we paid 3 times in the month of January. Now my husband is looking to get other tv programming from another service since he’s lost his sports programming which you said I’d have to pay another $9.99 which was shut off because of your error of putting money towards the wrong bill.
Reviewed Feb. 2, 2023
I wanted to upgrade to more data so I called Mediacom and the representative was so helpful. He guided me through every step needed, answered questions quickly so to help me understand the process and the total costs. He set up everything over the phone and I was up and running before our phone call ended. I was very pleased with the process, the professionalism and the extra effort to show me that I was a valued customer!
Good morning Scherryl,
Thank you so much for your review. I am glad our representative was able to assist you with service changes to meet your needs specifically and that you were pleased with the process. We appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554.
Warmest regards,
Suzzane
Reviewed Feb. 1, 2023
anything. Told her we will have to find another service.
Good afternoon Dora,
Thank you for taking my call today and for taking the time to write and post your review. I am happy to see that our representative was able to find a way to get your monthly bill at a better price for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 1, 2023
David was helpful and professional and patient Made confusing things easy to understand and explained the various options very well. He went to extra effort to make sure we were completely happy with our installation. Showed us the best way to use our equipment
Good afternoon Larine,
Thank you so much for your review. I am so glad our service technician was able to aid you with any concerns you had regarding our service equipment during installation. I am happy that everything took place to your satisfaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 1, 2023
I like the fact that I can just single source the phone, cable and internet services with Mediacom. I've had no drops at all with the service. It all goes straight through. I don't utilize the customer service very often because most of their services are very well explained right up front. But in those times where I have had to call in, they've always been able to handle my question and very prompt about the answer. The technicians were very professional. They come in, do their job, and don't make a mess. They were quick about it. I'm so very satisfied with their service that I wouldn't change anything.
Good afternoon Robert,
Thank you for taking the time to write and post your review. I'm happy to read about how you are satisfied with our services and our service technicians. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 1, 2023
Kurt the service person was very good and thorough, and good explaining what was wrong and what he did to fix. Very good. I was happy with his work and service call. I dont know what else to say except I was happy with his work.
Good afternoon Debra,
Thank you so much for taking the time to write and post your review. I am thrilled to hear our technician was thorough in providing resolutions to the service issues you were experiencing. I am glad he was able to walk you through the process as well to aid in what he was fixing. As always, if you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 1, 2023
Wish we had more options for cable that would have been better for me. But I'll take what I'm giving so that's why I gave you a natural score. Wish that it could have been a little higher but this is what I have.
Good afternoon Tawkasha,
Thank you so much for taking the time to write and post your review. I am so happy I was able to speak with you today and go over your billing concerns to your satisfaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 1, 2023
I needed Mediacom's assistance with ACP and they were VERY helpful. I HATE their (cable) pricing...but their customer service people are wonderful. I have called them many times and they have always been respectful and helpful. I would highly recommend Mediacom's customer assistance personnel.
Good afternoon David,
Thank you so much for taking the time to write and post your review. I am so pleased that our customer service representatives have been able to assist with your billing concerns to your satisfaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 1, 2023
Good fast internet with no problems always seems to be fast and clear it's always on and always fast. Seems to be working 24/7. The only thing that would make it better would be if you lowered the price ...Being a senior on a fixed income really makes it hard to afford...
Good afternoon John,
Thank you so much for taking the time to write and post your review. I am happy to hear that our provided services are meeting your needs to your satisfaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 1, 2023
Ordering took time but Ricky was thorough and patient. Kimberly reassured me I should not follow Molli advice to drop CL until at least Tues. Had buzzing and hard to hear issues on phone from Friday till Tues. afternoon. Brett was hardworking and outstanding installing equipment to stream new TV and set it up, replaced outdated outside and inside wiring, set up new modem and got computer and wifi network up and running. Chase was excellent checking on continuing phone issue till number was ported on Tues. Also tried to help figure out why my HP printer still wouldn't print though all diagnostics and information indicated all is in order and on wifi.
Only negative was not being able to figure out problem with printing from computer though Dell and HP and the wifi on printer indicated everything in order while print error continued to appear and say printer offline when it was obviously on the network. I gave up and ordered a new HP printer to install which is suppose to be compatible with the Eero WiFi 360 Pro. Hope that takes care of that one last remaining issue. Otherwise, everyone has gone out of their way to be helpful--online ordering; in house set up; Teresa and Tracie at the Keokuk Mediacom Office. Glad to have all tech with Mediacom now.
Good morning Julia,
Thank you for taking the time to write and post your review. I am so glad I was able to speak with you and confirm your services are all working well since our technicians were out and able to resolve any outstanding issues. I am also happy to hear your printer is now up and running. We sincerely value your feedback. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 1, 2023
Mediacom tech Orlando is super; would highly recommend him and we always ask for him if we need help. He made a suggestion on how to overcome the buffering but after he left, the problem persisted. Not sure if we need a faster modem or what the answer is.
Good morning Ronald,
Thank you so much for taking the time to write and post your review. It is pleasing to hear that our service technician has been able to assist you with your services and any issues you have encountered. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 1, 2023
All service was outdoors. The service man was very friendly. He disconnected the cable, we no longer need. We also dropped the phone connection because we get way too many robo calls. We will just use our cell phones.
Good afternoon Fred,
Thank you so much for taking the time to write and post your review. I am happy to hear that our service technician was able to resolve any cable issues you had. As always, if you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 1, 2023
I talked with Kimberly. She was extremely helpful! I wish all of the employees I have talked to could be as helpful as she was. She should be training them!!! She listened carefully to what I wanted and knew immediately how to help me. I didn’t have to repeat anything and she spoke so I could understand her which doesn’t happen the majority of the time when I call Mediacom.
Good morning Connie,
Thank you so much for taking the time to write and post your review. I am thrilled to hear that our representative was able to help you in all areas on concern. We sincerely appreciate your feedback. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 1, 2023
We were supposed to receive a supervisor call back in 48 hours on two separate occasions and it never happened. We will return to our previous internet provider after 3 months due to lack of company not keeping their word on their service.
Good evening Luthricia,
Thank you for taking the time to write and post your review. I am sorry to read about the circumstances regarding your experience with Mediacom. I am uncertain why a supervisor did not reach out to you regarding your concerns and I do apologize this occurred. Unfortunately, for some of our promotions, we do have requirements for providing documentation within a time frame of 45 days from the completion of the installation and the Switch and Save offer is among them. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 1, 2023
I called for assistance to connect and activate. After one half hour of phone conversation he implied it was connected. It wasn't. A 2nd half hour call. She found that the router was not activated. Still we couldn't connect. Our call got disconnected. A 3rd half call was also unsuccessful. She said we needed a service tech to come to our house. That resulted in successfully connecting.
Good morning Jeri,
Thank you so much for taking the time to write and post your review. I am glad I was able to speak with you today and confirm our services have been working well for you since our previous technician came out. I do apologize for the issues you experienced though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Feb. 1, 2023
The internet went out on a Thursday and I was not able to get a repair person until the next Wednesday. This needs to be taken into consideration for people that work from home. The people that tried to help me were very nice.
Good morning Karon,
Thank you for taking our call and for taking the time to write and post your review. I am sorry to read regarding how long it took for us to get a technician out to make repairs. Usually our availability is much better than that. Thank you for bringing this to our attention. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 1, 2023
From actual service to cost to customer service everything is terrible. Where I live we’re only allowed to choose from 2 providers. Both suck. Mediacom has sent me things that I haven’t ordered then charged me. There are several things that are just awful but the fact that my bill is over 100$/month for just internet is ridiculous.
Good morning Cortney,
Thank you for taking the time to write and post your review. I am sorry to read in regard to your pricing and how you feel about the service that we provide. We tried to contact you to help, but sadly we were unable to reach you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 1, 2023
I had trouble getting internet on pc. But my pc does not have ethereal cable and my Wi-Fi adapter kept disabling. The gentleman was very knowledgeable and kind. I’m sure that I need to upgrade my computer and the problem will be solved.
Good morning Bonnie,
Thank you so much for your review. I am glad our technician was able to help you in narrowing down any issues you may have experienced. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 1, 2023
customer service rep answered my questions and helped correct my issue in a timely manner. very responsive and friendly. helped me identify why my bill was higher and assisted in finding a package that better suited my needs. Very happy with our service.
Good morning Kendall,
Thank you so much for taking the time to write and post your review. I am so happy to hear that our representative was able to assist you with all of your billing concerns and questions in a timely manner. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 1, 2023
I had a bad coupler installed that was causing periodic network outages for a few minutes up to a few hours. Fixed it with new coupler and should have no more outages any more. Matt was super helpful and got the problem taken care of for me.
Good afternoon Ryan,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. I am glad to hear that everything is working well since our previous technician was out though. As always, if you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 1, 2023
I called the customer representative when I saw my bill had increased by $30 without notification from you. She informed me that I had had one year at a discount rate $53 or so. She said I could sign up for a program that reimburse the $30 extra I would be paying, but that is a federally funded program and I don't want to subsidize your rate hike. She gave me no options, so I called up a competing company which has as a standard rate the $53, they connected me, and when I called to disconnect Mediacom I had a rather rude gentleman speak with me. I tried to joke around and build rapport but he continued to be dismissive and rude must've been having a bad day.
Good morning Greta,
Thank you for taking the time to write and post your review. I am sorry to see that you have switched providers. I do understand your reasoning. I am also sorry for any confusion with our billing. When you sign up for services and printed on each statement we mail out, we have your discounts listed and the date that they expire. I do apologize for our representative being dismissive and rude. Thank you for bringing it to our attention and I will pass that along to get that addressed. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Feb. 1, 2023
Service drops a out every 3 or 4 days. At 80 bucks a month shouldn't be having this problem. This is internet. I've called about this problem and it keeps happening. I think if nothing else my bill should drop
Good afternoon Denzil,
Thank you for taking the time to write and post your review. I am very sorry to read in regard to the service issue that you experienced. I am quite happy to see that everything should be working great now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 1, 2023
It helps to see who's calling and I would like for that to still be available. I do not wish to change cable boxes because I will lose programs I have recorded. I do not plan to upgrade. Your rep was very helpful.
Good afternoon Dexter,
Thank you for taking the time to write and post your review. I do apologize for the loss of Caller ID on your cable box. Due to changes in technology, Mediacom can no longer support the Caller ID function on our older, non-TiVo boxes. Upgrading would indeed bring this functionality back, but I do understand that you have recordings saved on the box you have. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Feb. 16, 2023
They fixed my issue, it took awhile, but they got it done and now I'm good to go.
Original Review: Feb. 1, 2023
I've been trying to get my account verified for 2 weeks so that I can log on to my account. I've called and had a really helpful person with my bill and that was great experience and really helpful. Now I'm in a void where I can't log on to my account because I can't get it verified, which in turn doesn't let me access the app.
Good afternoon Phillip,
Thank you so much for your review. I am glad I was able to speak with you today and confirm your issues were resolved. It is pleasing to hear you are able to access your online billing account. I apologize for the issues you encountered though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Feb. 1, 2023
When I call for issues, sometimes they're right on time and sometimes I have to wait a while. I understand that but I don't like it. It's a bit of a hassle. Also, the price is exorbitant. I don't think it's worth it, but there's no choice. I need my computer, my telephone, and my televisions.
Good afternoon, Donald,
Thank you for taking the time to write and post your review. I am sorry to read in regarding the prices. I was happy that I was able to talk with you as we found an option that would help get it lower. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 1, 2023
Their product fits our needs. We need telephone and internet and the overall package was good at the time we signed up. We had a hard time in the past few months, but I think the problem is solved.
Good afternoon Yinghui,
Thank you so much for taking the time to write and post your review. I am glad I was able to speak to you today. It is pleasing that your service issues have been resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Feb. 1, 2023
At times, when I've had issues with service interruption, I would contact Mediacom's number and talk to a sales representative about getting it resolved. I do what they say and they work with me until we get it resolved. I have the TV and I like the variety of stations, but I wish I would get MLB network and NHL network in our area. I also have the internet services and it seems to be pretty good.
Good afternoon Melvin,
Thank you so much for your review. We value your feedback. I am glad I was able to speak with you today and confirm our services have been working well for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 26, 2023
We've been with Mediacom for over 30 years and we love it. Customer service has been really good and I always end up satisfied after a call. It's just its price is just so high and it's hard for us to keep it. In the beginning, it was $26 or $36 a month. Also, I have a little tiny rectangular box with a green light on it. It's just cables there and it doesn't show any numbers. It doesn't have a clock. I thought, "Aren't there bigger ones with others that you can get to do something else with it besides watch the cable?" Part of a DVR or something like that would be nice. Overall, I would recommend Mediacom. All the choices of stations are really good. It's a little bit too much in the sports department but all we care about is Bachelor's Football.
Good morning Jacque,
Thank you for taking the time to write and post your review for everyone to see. Thank you for being our customer for so many years. Our newer cable boxes can definitely do more than what you have, but sadly, they do require internet service to function. You are correct though, as most new boxes don't have a display on the front. I, too, miss those displays for the clock. Sadly, at this time, I am not aware of any new boxes that will have it. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 26, 2023
The reps have been very good but the service with the internet has not been very good. I lose internet quite a bit. They came by and said they did everything they could outside. They said the issue is inside. They blame it on the line going into the house but I don't believe that. I wish they had some other type of service on this area. I'd probably try somebody else.
Good afternoon Mario,
Thank you for taking the time to write and post your review. I am sorry to read in regard to the service issues that you have mentioned. I am happy to see that everything appears to be fixed now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 24, 2023
Mediacom has less downtime. I'm happy with what I have which is the internet service and a phone. The internet speed is very fast. The only thing is they didn't put a long enough cord in there.
Good morning Dorothy,
Thank you for taking the time to write and share your review with everyone. I'm happy to read about your experience. If the line is too short, please feel free to call us and we can see what we can do in regards to getting you a longer line. As always, if you do have any questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 22, 2023
The Mediacom technician was good. The quality of service is good, too. However, I'm having problems with going from show to show. The TV doesn't want to switch off. And sometimes, the internet stops.
Good afternoon Joyce,
Thank you so much for your review. I am happy to hear that you are satisfied with our quality of service. As always, if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Jan. 21, 2023
Mediacom has been very helpful. My husband passed away a year ago and Mediacom keeps going up. So I called them to see what could be done. I eliminated ESPN and some other ones. So I'm saving about $19 a month and that helps. The rep that I talked to was very, very helpful and very understanding. Most of the time, the service is really great. During the storm you still have reception. Once in a while, it couldn't connect on all channels. They had to reconnect. It took about 20 minutes and finally it all come back on again. So once in a while, that gets a little frustrating. There have been times where it's been off for a whole day. I would call Mediacom and they would say it was a problem somewhere and they were dealing with it. So that gets a little frustrating. But so far, it hasn't been during the time when I really wanna watch this one show.
Good morning Renae,
Thank you so much for taking the time to write and post your review. I am glad that our representatives have been able to assist you with all of your billing issues and concerns. I do apologize for the signal issues you have experienced though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 21, 2023
My experience with them has been good. I thought about changing because the bill is so expensive. But my husband likes the cable.
Good afternoon Carolyn,
Thank you so much for taking the time to write and post your review. I am glad I was able to speak with you today and hear that your billing issues have been resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 21, 2023
The installation team seamed to be preoccupied with a couple of other jobs they were doing at the same time. It was hard to follow what they were trying to tell me. Other than that, it's been satisfactory with Mediacom.
Good morning James,
Thank you for taking the time to write and post your review. I'm sorry that our technicians during installation seemed preoccupied with other work. If you do happen to have any questions, please feel free to call us. I am happy to read that the service has been satisfactory for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 21, 2023
I have basic cable and the TiVo box program and my monthly bill is usually over $115 a month. I wish it was much cheaper than what I have to pay month to month. I hope within the next few months, it won't get any higher. Also, sometimes the internet is slow when I'm on my tablet. I sometimes have to pause and wait to let it catch up. But overall, I'm pleased with my Mediacom services. They take care of whatever my needs may be in a timely manner. I would recommend them.
Good morning Tarnetta,
Thank you for taking the time to write and post your review. I'm sorry to read that the prices are on the high side there. I did review your account and found that switching to Access 100 for your internet would save you a good amount. If interested, and if you are still having speed issues with your internet, please feel free to call us and we will be happy to help. As always, if you do have any further questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 20, 2023
When we were at the other place, our internet kept going off by itself. We had to call a lot. But since we moved a couple of weeks ago, it has been fine.
Good morning Paris,
Thank you for taking the time to write and post your review. I'm sorry to read in regards to the issues that you encountered at your old place. However, I am pleased to read that everything works great at your new place. If you do ever run into issues, please call us on 800-332-0245 as we would love to help get things working as they should be. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 20, 2023
Everything went pretty smoothly during the signup and the installer was very helpful and quick. He came out when he was supposed to come out. Service has been running good.
Good morning Timothy,
Thank you for taking the time to write and post your review. I'm quite happy to read about your experience. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 13, 2023
Internet with Mediacom is better than anybody else. I've been with them for years and have WiFi through them. The quality of service is better because I have the faster one.
Good morning Karla,
Thank you for taking the time to write and post your review. I'm happy to read that you are happy with the quality of service recieved. If you or anyone that you know are having service issues, please contact us or have them call us at 800-332-0245 as it honestly doesn't matter what service level you have, it should always run great. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 12, 2023
The guy came out to hook up everything, and it was easy but Mediacom could have a little bit faster internet speed.
Good morning David,
Thank you for taking the time to write and post your review. We are always looking at and striving to improve our services. Currently you are in one of our 1Gbps markets. We do have plans to bring our 10Gig platform here in the future and if everything goes according to schedule, we should be the first company in your market to have it available. Definitely keep checking with us on this if you are interested. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 12, 2023
Installation was above and beyond, and I haven't had any issue at all with the internet and cable. I would refer Mediacom.
Good morning Arthur,
Thank you for taking the time to write and share your experience with everyone. I'm happy to read that our installation technician we above and beyond what was expected of them. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 12, 2023
I would recommend Mediacom. I originally started using them because of the school internet package they have. The installation experience was nice and easy, and it wasn't too time-consuming. The internet's been fine to me as well. My kids will tell people different, but that's because they’re on it all the time.
Good morning Tiffany,
Thank you for taking the time to write and post your review. I'm glad that the internet and experience has been good for you. Please know that the service level that you have isn't meant for streaming. It will work for streaming, but if other people in the house are trying to work or game online while streaming, it may cause latency issues. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 12, 2023
Our internet connection is good. Mediacom mailed a new box to me, and my daughter had to call somebody to walk us through the hookup.
Good morning Patricia,
Thank you for taking the time to write and post your review. I'm glad that we were able to help walk you through the process of getting everything connected over the phone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 12, 2023
The service with Mediacom was good at first. Now, I'm having a bunch of issues. My internet's been dropping continuously. It just went offline a few minutes ago. They can't seem to figure it out. I've replaced everything in the house cord-wise. I started using their equipment because I thought maybe it was my equipment and I'm just dealing with a bunch of fees because they keep having to send technicians out, but they're not finding anything because it's not showing up in the database. But for the majority part, their response team is fast on their feet. A lot of my techs have been exceptional. Some of the customer representatives aren't though.
Good morning Javon,
Thank you for taking our calls and for taking the time to write and post your review. I am glad I was able to reach you today and confirm our services have been working well for you since our previous technicians came out. I apologize for the length of time this may have taken though. As always, if you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 8, 2023
I had decided to make changes to my internet service but my bill did not reflect the changes. The Mediacom rep verified the changes had been made and that the bill didn't reflect the changes because it had been printed beforehand.
Good morning Monique,
Thank you so much for taking the time to write and post your review. I am glad to hear our representative was able to help you with billing in regards to the changes you made. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 6, 2023
Specific channels on HD were pixelated. When I called, there was an outage message. However, the outage message indicated the HD outage was fixed but it was clearly not. I stayed on the line to report the message error to a person who was very nice and noted my concern.
Good morning Elizabeth,
Thank you so much for your review. I am happy to hear our representative was able to help report the service issue you were having. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 6, 2023
I am rating Mediacom as neutral. You are likely aware that a competitor, Race Communications, entered into service here in Ridgecrest with a FTTD network. As you might imagine the service is much better than what Mediacom offers. The service I now have is fully symmetrical with both uploads and downloads running at close to 1gb/sec. There are no data caps on this service, unlike Mediacom. My monthly bill is precisely half of what Mediacom charged me. There is simply no way a cable topography can compete with fiber running directly to my house.
As far as my experience with Mediacom over the past 8 years, it has had its ups and downs. For the first few years my service was just okay with frequent network dropouts during the day as network loads changed. I did notice a significant improvement when I returned the Mediacom-supplied modem and installed my own DOCSIS 3.1 device. With the new (at the time) 3.1 download channel my speeds increased significantly. This still did not address the slower ping and upload speeds but for streaming it improved things. Mediacom would go down a few times a year for hours/days or sometimes just for a few minutes, but it required me to monitor the modem for signs of disconnect and then place service calls or in recent times log into the Mediacom site using cellular data to watch the system status.
Personally I am glad to be off of Mediacom now. Your prices steadily rose without providing any real added benefit to me. You used your data-cap strategy in order to force me to pay for the highest tier of service and basically took advantage of your monopoly status in Ridgecrest to gouge us. Having a competitor such as Race Communications is exactly what you needed as a corporation to get you off your duffs. I think if you have any chance to retain your existing customer base it will be to lower your prices to something around $35/mo for 3.1 service and no data caps. Something like that might induce people to stay on as customers. In any case, no hard feelings. You were much better than Frontier and I am glad to have had you as an alternative to them, but Race Communications has changed the game here with their new fiber network and so long as they keep delivering good service with reasonable pricing there is zero chance I would return to Mediacom.
Reviewed Jan. 6, 2023
There is no customer service. A person can talk to someone on the phone but if the customer service person begins to have a hard time they just hang up and the customer has to start over. That is not customer service. Being able to talk to someone face to face is having customer service.
Good afternoon Bruce,
Thank you so much for taking the time to write and post your review. I am happy that I was able to speak with you today and help you successfully log into your account. I do apologize for any issues you experienced previously though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 5, 2023
In 47 yrs of TV usage via antenna & cable (within 3 homes in 2 states), Mediacom has been as good or better than any other service provider we have used. Very few service interruptions and easy to pay bill, etc. I'd just suggest to use the monthly statement to highlight any changes, etc. Keep up the good work!
Good afternoon Gerald,
Thank you for taking the time to write and post your review. I'm happy to read about your experience with our services. Thank you so much for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2023
I was unhappy because I was living with my parents in Milton taking care of them for the last year & a 1/2. Decided I have to move closer to them so I left Pensacola & rented a apt in Milton. I had Wi-Fi at their house. I got to this apt & I got Wi-Fi, my phone connected & my smart TV is connected but my computer would not. I had no problems connecting my computer a couple miles away at their house.
When I was called to ask about it & check on it, I was told on your end it shows it's working well on your end, so she proceeds to say it's so it's not my problem. That was her exact words. I was floored. It's my 1st time ever having Mediacom. I called back to see if someone else could help me & pretty much a second operator kinda said the same thing. I still don't have my laptop working & that's how I pay my bills. I don't understand how this is my problem if I had it just a couple miles away. They were saying my programs are too old or something. Maybe somebody higher up can see this review & get me connected because to me that was unacceptable, twice. This is undoubtedly the worst customer service I've ever had in my life.
Good afternoon Pamela,
Thank you so much for taking the time to write and post your review. I am pleased I was able to speak with you today and hear that all of your issues were resolved. I do apologize for the issues you experienced though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 5, 2023
My bill has gone up ten dollars. However, every time I get online, I have no connection. I snapshot the images of the ''your offline'' message. That's not just sometimes, it's every time and I also can't even finish looking through my email without it going out again. I believe it's time I shop around for a better company.
Good afternoon, Cheri,
Thank you for taking the time to write and post your review. I am terribly sorry to hear about your service issues. I was happy to hear that those issues are gone now. I was also quite pleased that I was able to inform you about the Affordable Connectivity Program that the FCC is doing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2023
Always goes to Philippines with whom difficult to communicate. They don’t call back when requested. Dropped my channels indiscriminately when I moved even though I paid for transfer charge. Told all customers treated the same whether loyal for 1 or 30 years. I have been a customer for 30! Attitude has completely changed this year. No mature reps. Never able to satisfy my technical difficulties. Schedule reps out two to four weeks when there is a simple fix. Make me return faulty equip to their office. Very inconvenient and rude at that office!!! When tech comes they don’t complete issue. Employees are not knowledgeable and don’t have good customer service training or skills. Have not had a satisfactory experience for the last 1 or 2 years where it used to be okay. This is much too expensive for their lack of service!! They will be losing me soon if they don’t take care of me!!!!
Reviewed Jan. 5, 2023
My service was been down since December 22. I have two appointments that the company canceled. I have another appointment for 1/5 which will probably be canceled also. I have a smart home which is now a dumb home without internet services. I request another modem because the one I have doesn’t work half of the time.
Good afternoon Stella,
Thank you for taking the time to write and post your review. I am terribly sorry for how long you were without working services. I am quite pleased to see that we have since repaired the issues. We made several attempts to contact you, but we were unable to make contact. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: May 2, 2023
I think the issue has been resolved and rates have been lowered and the bill finally corrected to what was promised. Our next bill will tell if that's the case. I would give 5 stars for corporate staying on top of the situation and working with me to get everything corrected.
Original Review: Jan. 4, 2023
I am VERY disappointed in the huge increase in our bill and the inability to come to a new rate that is workable for us. We are currently working on replacing Mediacom in the very near future. This is not what we want to happen since we have been customers forever. But the current subscription rate makes it impossible to keep it as it is.
Good afternoon Wayne,
Thank you for taking my call today and for taking the time to write and post your review. I am happy that we were able to help reduce the cost of your services for us. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Jan. 4, 2023
Your plans are too costly. Your employees oversell service. I presented a non-working 'extender' that was not needed and was told I would have to return both. When I asked what the impact of that would be I was told 'she didn't know.' Perhaps this employee should not be providing service in person. When I phoned Mediacom I was told if I returned the extender my bill would be reduced. Make up your minds people. What are the policies!
Good afternoon Carol,
Thank you for taking my call today and for taking the time to write and post your review. I'm very sorry for the wrong information that was provided to you. I am happy that I was able to provide you with all of the information that you wanted. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
As someone with a summer residence in DE and also counts on reliable WIFi for telework - appreciate the fair half price discount in those winter months when we almost never use our home (or our internet). Thanks very much for the service and the helpful customer service to set it up.
—Richard **
Good afternoon Richard,
Thank you for taking the time to write and share your review with everyone. I'm happy to see that you have found our Seasonal service in Delaware to be helpful. We do this here because we know that a lot of our customers won't be home during the winter months. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
I ordered on 10/4 internet and phone service with port my number. It took over three (3) months to port for Mediacom to port my number. Mediacom canceled the port on 10/14. I was lied two (2) times 10/21 and 11/23. I had to go to Mediacom office and ask that this woman and she gave me TAC number. I wouldn't have the port even then. I had even wrote a letter two letters to the President of Mediacom. I got the port and it lasted a week when I NO internet and phone. That does not make me confident that it will last.
Good morning Linda,
Thank you so much for taking the time to write and post your review. I am happy I was able to speak with you today and confirm that all of your service issues were resolved and that everything is working well for you. I do sincerely apologize for the service issues you had encountered though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 4, 2023
I called with a question about changing my live TV service and the associate was knowledgeable and courteous. He went over the options with me and he answered my questions. I couldn't decide and he did not pressure me. I am going to call back next week when I have decided.
Good afternoon Valerie,
Thank you for taking the time to write and share your experience with everyone. I'm glad to read that our representative answered all of your questions and that he didn't pressure you to make a decision right that moment. Whenever you are ready to make a change, feel free to reach out at anytime. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Jan. 18, 2023
The lady I talked to last night was so helpful and asked questions of what I use and need and helped me pick a better package that fit my needs and explained I can watch usage and change it if needed, wish they can clone her and have her help people like me.
Original Review: Jan. 4, 2023
Seems like my price for my bill always goes up, but I feel like I’m paying way more than what I use, far as internet and cable, but no one lets you know where you can save, and there are no real options where I live so they got you.
Good afternoon Manette,
Thank you for taking my call today and for taking the time to write and post your review. I'm glad that you were able to find an option price wise that works for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
All phone persons were excellent. First installer nice but did not complete the install after 3 hours. More hours to schedule. Next installer was superb. We did not have info of burying the wire. Arrived to tracks in the drive not know at first what it was. Continued service excellent. Would like a printed manual.
Good morning Linda,
Thank you so much for your review. I'm sorry to hear about the installation issues that you experienced. It was great speaking with you today hearing that our second technician resolved all outstanding issues for you. As always, if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Jan. 4, 2023
The oldest customers have to pay more than the new customers for a lower speed service. That's not fair. And the rent of the modem have to be paid after one year but they continue charging the rent for an oldest equipment. They have to renew this equipment every year to continue receiving the rent for the equipment.
Good afternoon Jose,
Thank you for taking the time to write and post your review. I am quite sorry to see that our prices became to high. I do apologize for the confusion with our modem rentals. We do replace the modem when or if it becomes bad or outdated. The option to purchase your own modem is always an option. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
Normally when I watch television and receive a call, the caller ID shows up on the screen. After recent power outages the caller ID did not show up anymore. The gentleman from your team was very helpful and restored this functionality for me in a very short time.
Good afternoon Gabriele,
Thank you for taking the time to write and post your review. I'm sorry to read about the caller ID issue that you had. I'm very happy to see that it was restored and fixed in a very short time. That is wonderful. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
I ordered service well in advance. Got a voice message saying they were understaffed and couldn't do it the day it was scheduled. That I had to reschedule. Then they told me it would be a week before they could do it. Going to go with another company.
Good evening Sheila,
Thank you for taking my call today and for taking the time to write and post your review. I'm terribly sorry for what happened with the appointment. Although rare, this can happen when too many employees call out. We do try our best to prevent this from happening by making sure we have enough staff on hand. Sorry again that this happened to you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
Called at 10:00am on a Friday to report Subject issue; was advised by Neal (Neil?) that it appeared issue was being addressed. Felt somewhat relieved but noted throughout the day condition remained same, if not worse, as some features were more problematic and just attributed it to pixelation issue was not resolved. Now we have the weekend and issue continues into following week and appears to be resolved late Monday, early Tuesday.
Good morning Maggie,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the service issues that you experienced. I am glad I was able to speak with you today and confirm these service issues were resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 4, 2023
I been waiting for an technician since Jan 2 and nobody came yet. I still have wires everywhere. When I can to tell them what was wrong. She made me an appointment and I also confirmed it but no one arrived.
Good afternoon Genella,
Thank you for taking the time to write and post your review. I am very sorry to read in regard to the appointment issue that you had. I am happy to see that it appears that everything was cleaned up and fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
Experiencing a lot of latency and inconsistency with my new internet service. It was causing me to not be able to stay connected with my work server and was affecting my internet based headset so that I could hear the customer but they couldn't hear me.
Good afternoon, Dana,
Thank you for taking our calls and for taking the time to write and post your review. I am glad I was able to speak with you and hear that your service issues have been resolved with one of our technicians. If you have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 4, 2023
I wanted to know what it would cost me to add another TV to cable. Within a few minutes, I was given all the information that I needed. This included price for the initial hook up and monthly fee of $8.00 for my location.
Good afternoon JoAnn,
Thank you for taking the time to write and post your review. I'm glad to read that your experience with our representative was informative for you and that they were able to help provide the answers to your questions. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
The eero works well. I don’t know why my regular internet does not work as well. I am having to spend almost twice as much just to get decent service. I am still not clear how much my bill will be. I love the service but feel a little bit “used.”
Good afternoon Wanda,
Thank you so much for your review. I am glad I was able to speak with you today to go over your concerns and confirm our services have been working well for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- www.mediacomcable.com