Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
Visit mediacomcable.com- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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Reviewed Dec. 30, 2023
I'm a brand-new customer and we put together this package, I thought it would be around $160 and we're past the $200 mark. It seems like a lot for what we're using here. The service is good but the price is way too high. We have the internet, the phone and the essential TV with Mediacom and the quality is fine. Every once in a while, the essential TV will have a glitch. But it seems like the internet continues to work. It could just be a weak signal. It works the whole time and I haven't had any problems.
Good evening, Dawn,
Thank you for taking the time to write and post your review. I am genuinely sorry to read that the price did not end up being what you had expected. I am quite pleased to read that your experience with the services provided has been good. If you do have any further billing questions or any questions, please call us or text Molli on 66554 and we will be happy to help. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 30, 2023
Updated on 03/20/2024: I have had great service from Mediacom in the past. Recently Mediacom service has gone down. The person(s) on the phone are great, the Techs that come to my home are outstanding. The problem where I live at least 20 others are having the same problem. The lack of internet as in the upload/download speed is slower than a turtle with crutches! Seriously, everything says I have internet, that I'm connected. But I don't have internet. I have upgraded my Internet speed, I have purchased new Modem & Router. Still have the same problem. Also have a new computer (old one died) had/have the same problem, it's not the computers. I have been told we are on the construction list and have been for a couple of years. Still nothing is being done. Techs come out check the lines, check my equipment all is good, but no internet.
I feel bad for the techs that come out, they do what the can. I have had techs out to my home multiple times and it is always the same. What needs to be fixed is something they can't do. This for me has been going on for a year. Internet is off/on/off/on it's frustrating!!! I work from home, I NEED steady internet service. I really like Mediacom, but right now it's not very steady. I usually recommend Mediacom because everything about them is good. I have stopped recommending them.
Original Review: The experiences I've had with Mediacom have been positive. I highly recommend them. Their internet speed is higher and more reliable than AT&T. I've had both and I like Mediacom for the internet is faster. Usually, if there's an issue that I can't resolve on my own and I've had to call them, we get right to discuss what the issue is. And they check everything on their side if they can. If something's up, they’ll have a technician out right away. If it's early in the morning, I'd have them out on the same day, but generally, it's the next day. I had an issue coming up on the Memorial weekend and they apologized and said they wouldn't be able to get somebody up probably until Tuesday because of the holiday. But the techs ended up coming out the next day and getting the problem taken care of. So, I'm happy with Mediacom.
Good evening, Jamie,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with our services and with getting things fixed when there are issues. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 28, 2023
Doesn't matter what they tell you, you will end up paying them $130 to $160 month eventually for simple internet. They will respond below this review and speak of promotional plans, misunderstandings and how they have/will call to resolve issues but it is merely to save face on the review. The service has been unstable and I am lucky to get 15 for download when I pay for 100. It fluctuates up and down and they are aware but are not interested in fixing it.
I scheduled and awaited for a tech but he literally came to door and ran off before I could answer it. The neighbor witnessed this and even telling customer service their response was, "Well the tech said he was there and no one was home." Mind you it's all on camera. So now the customer is a liar, is not getting the service they pay for and Mediacom could care less as long as they can bill you their outrageous prices because they have had no real competitor in the area until now. Don't use them, don't trust them...If you need reliable, fast internet at a fraction of the price...Call REMC in the area who now offer fiber service. It's cheaper, faster and more reliable...After using Mediacom for years at different properties, I could never recommend them to anyone.
Good morning, Bryan,
Thank you for taking the time to write and post your review. I'm deeply sorry to read regarding the issues with your services. I will have a supervisor call you to try to help resolve any issues. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 16, 2023
Everything is great in my experience with Mediacom. They work with people. They don't just cut off their internet like almost everybody else will do. I was concerned for the last two months because I was behind on every single one of my bills and they were the only people that didn't shut off my internet. Good people. Usually always on time. They'll get in here quickly and help me out if I need it. The price is also definitely not bad for what I'm getting for real because I never really have any problems with it.
Good morning, Jesse,
Thank you for taking the time to write and post your review. I am very happy to read about how we were able to work with you on billing and that we did not turn off your services. I am also very happy to read that you never really have any problems with it either. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Dec. 14, 2023
Updated on 02/09/2024: December 23 TV service call did not accomplish the TV service we needed. Tech did not call ahead, just showed up at the door at the end of the 4 hour service window. He stated he does not call ahead ever. February 24 wifi service call solved the wifi issue. Also did not receive a call or V/M as he had indicated.
Original review: Service time 8am to 12pm. Tech knocked on door at 11:45. No call, tech says he never calls ahead. Tech would not run cable thru the wall from over fireplace to connection on side wall in builder's vacant conduit. Said Mediacom did not allow it. Ask tech about wifi service to computer in garage. Tech said he doesn't do that. I showed him the door to leave. Don't ever send him to my house again. Waste of my time.
Good afternoon William, thank you for your review, and for taking the time to speak with me today. I am happy that things have now been resolved, and again apologize for the trouble and experience you had. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,Tim
Reviewed Dec. 12, 2023
The Tech was wonderful and very knowledgeable, this is not a complaint about him! Instead I was told due to circumstances that I would NOT be required to pay installation fees for the Eeros. Imagine my Surprise when my bill showed up with those fees. The only reason I got the Eeros is because the service tech said this would solve all of the problems! Hah! My tv's quit at random and must be unplugged for an hour or so before they will work again. The list is nearly endless. You provide the worst service I have ever heard of! I have been a customer for over twenty years and for over twenty years the internet service has NOT worked correctly.
From being down for days at a time to just going off and on unpredictably. I paid thousands of dollars for new equipment because your tech said my year old computer was too old. Now you cheat me! You have a virtual monopoly in this area. So, I can't quit you. But, if you refuse to make this right I will post this and my other comments on your robbery to my Facebook, and all of my other social media. I think it is time for a change in this area. Will you be the change or just let it erase your business?
Good morning, John,
Thank you for taking the time to write and post your review. I'm sorry to hear in regards to the issues with your internet service. Im glad you havent had any additional issues since we were out to your home and fixed issues. We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Dec. 10, 2023
The customer service has been very good. But Mediacom needs to do a little more promotions for long-term customers rather than just for new customers. Other than that, the service is fine. It's just quite expensive.
Good morning, Linda,
Thank you for taking the time to write and post your review. I am very happy to read that your experience with our customer service has been very good. I do understand the concerns regarding pricing. Please do feel free to call us to see if any new pricing options have come up. We do generally get new promotions monthly, so it could be worth checking. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 10, 2023
I had another internet service that had a maximum of 100 megabits and it just was not enough. I looked at Mediacom and they had faster speeds and it has worked out great. The sales team was very thorough. It was a process that took a little bit of time, but everything happened the way they said it was gonna happen. The internet speed is much faster now and where I really noticed it is with emails and attachments popping up. But with the other service, I waited five minutes.
I had an issue one time. I have an Eero set up with them and I had to plug through a docking station. Downstairs where the unit is, everything's fast. But I come up to my office, which is not very far away, and I was seeing some lagging and it didn't make sense. They sent a tech and he spent at least a half hour going through everything and making some adjustments. Once the technician advised me that I should go in hot right to the computer with an ethernet connection, the speed tripled. It was a very good experience to have him come out.
Good morning, Melvin,
Thank you for taking the time to write and post your review. I am very pleased to read about not only your good experience with our service, but also about your experience with our technician. Thank you very much for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 10, 2023
I used to like Mediacom. But they're too high now and I need something cheaper. I have internet, cable, and phone service. Mediacom should send me an application for $30 off my internet. I called them four times and I still haven't gotten an application.
Good afternoon, Althea,
Thank you so much for taking the time to write and post your review. I am sorry to hear about billing issues you have experienced regarding the ACP $30 discount program. I am happy I was able to speak with you today and confirm that you are in the best offer on your account that we have available. I informed that the ACP program has ended through the government funded program at this time they haven't extended the program. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Dec. 10, 2023
I've had Mediacom for about 10 months and the only problems I've had were the two modems that went bad and something with the wiring outside. The internet kept dropping off. It took them a while to come out to repair but the techs were good.
Good morning, Tony,
Thank you for taking my call today and for taking the time to write and post your review. I am very sorry to read regarding how long you were experiencing service issues for. I am, however, very pleased to read that we have fully fixed the issue here and that everything is running well now. Thank you again for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 10, 2023
Their customer service reps are generally helpful and I'm overall very satisfied with their services.
Good morning, Alberto,
Thank you for taking the time to write and post your review. I am very pleased to read that you have found our customer service representatives to be helpful and that you are overall very satisfied with the services we are providing. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 10, 2023
Once in a while, our internet service with Mediacom doesn't work, but that's typical of all of the companies. Mediacom has always got it fixed quickly though, which is not typical of some of them. In their defense, they've been out here working on it for the last couple of days. So, they're working to improve and that's really good. When I lived in town, I had Comcast. Mediacom is a lot better than Comcast. The connection is better, the people are better, and customer service is better. It works better.
Good morning, Charles,
Thank you for taking the time to write and post your review. I am sorry to read that you do experience issues from time to time, however, I am very pleased to read that we do our best to resolve the issues as quickly as possible. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 10, 2023
The first time I called, I spent 49 minutes with a lady whom I could not understand. When I looked at my email, everything was wrong, including my number and the hookup date. When I called to correct that, the next lady was really good. Also, my service was good when they came and installed it. I haven't had any trouble with the internet so far.
Good morning, Laura,
Thank you for taking the time to write and post your review. I am genuinely sorry to read regarding your initial experience with placing your order. I am, however, very pleased to read that our next representative did take care of everything for you. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 9, 2023
I talked to the guy at the billing department. He was really nice. He was able to help me with the issue I was facing. The cable had gotten turned off because I had an outstanding balance, but it was only $60. He said that he could just turn it back on and I could pay it on Friday and I did. I only have cable because I can't get internet because my place has their own internet. But I love their internet. Their internet is excellent.
Good morning, Tasha,
Thank you for taking the time to write and post your review. I am sorry for the interruption of service that you experienced. I am very pleased to read that we were able to work with you and restore services for you during a call to our customer service. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 8, 2023
My husband needed help with his computer. He couldn't gain access because of a glitch with his password. The Mediacom person talked him through the problem and fixed it. I told her she was great and should get a raise in pay. Our computer i9 working great because of the help we received.
Good morning, Dorothy,
Thank you for taking the time to write and post your review. I am sorry to read that you ran into a glitch with your password, but I am, however, very pleased to read that we were able to help fix the problem over the phone. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 7, 2023
We are in a independent living center and was somewhat concerned about what kind of reception would be experienced when considering the number of tenants occupying this center. When the system was first installed, the installer overlooked the room containing my wireless printer. When this was called to the attention of Mediacom, another installer promptly arrived and resolved the problem. We have been very happy ever since.
Good morning, Jim,
Thank you for taking the time to write and post your review. I am very pleased to read that your services are working well and now that your printer is connected, you are happy with the services we provide. Thank you again for sharing your experience. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 7, 2023
I've been a customer of Mediacom for a long time and I'm still a customer. I changed to the Eero WiFi system and when I enrolled, they didn't tell me that there was a charge for it and I had to go through the process of getting them to remove the charge. The instructions that came with it were not helpful. So, I had to get their help to install the system. In some ways, Mediacom’s service has gotten worse. The internet connection keeps breaking quite frequently for short periods of time and I have to repower it frequently. So, this seems to be a bit of a new development. There have been outages in the past but this one sort of happens once or twice every day. It’s weird that the modem is still showing that the internet signal is there and yet my computer devices tell me that there is no internet. So, I have to repower the system to get the internet connection. Sometimes in the middle of work, it'll go off and have to start all over again.
Mediacom works fine most of the time. It has had outages so I've had people come and fix it. It's satisfactory, but not great. It takes a little time to get ahold of customer service and you usually get a little machine and go through the silly process and I keep insisting that I wanted to speak to a representative. So, that has always been a bit of a problem.
Good morning, Manmohan,
Thank you for taking the time to write and post your review. I'm sorry to hear in regards to the issues with your internet service and Eero. I'm pleased that we were able to get all the issues resolved and the internet working good for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Dec. 7, 2023
Mediacom’s customer service is very good. I just use regular internet but my grandson uses it on games sometimes. My cable doesn’t go out when the weather's bad. It's just having trouble with the lines.
Good afternoon, Katie,
Thank you for taking the time to write and post your review. I am very happy to read about your experience with our customer service and that your cable doesn't go out during bad weather events. That is great to hear. If you are having any issues currently, please do reach out to our customer service as we would be happy to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 7, 2023
Had trouble with TV freezing up. Had to re boot several times. Also,issues with the remote. Most of the problems seem to be at night when my wife is using the TV in the living room. Especially Netflix. The tech came here and went over everything. He said part of the problem could be the TiVo boxes. Many times also, the remote will lock. He gave us 2 new remotes, which seemed to help. Tech was very good!
Good evening, Michael,
Thank you for taking the time to write and post your review. I am very sorry to read regarding the service issues that you experienced. If you are still having any of these issues, please do reach out to us either by text or by calling. I am happy to read that your experience with our technician was very good. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 7, 2023
The tech rep was able to quickly tell me that my modem was receiving data. She then gave me several suggestions to solve the issue. The result was that I needed to replace the ethernet cable between my modem and router. The only frustrating part of the problem-solving process was that my modem is in an inconvenient location for troubleshooting - and that is on me, not Mediacom!
Good evening, Mary,
Thank you for taking the time to write and post your review. I am very pleased that our representative was able to help you determine the issue with your internet connection. Thank you again for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 7, 2023
I have an overpayment of over $700 and it won't be refunded. I made a payment monthly instead of making a payment quarterly. Your billing department did not send a statement. I wish to be on mailed statements and you charge for this service. I had no idea I was overpaying my account.
Good morning, Sally,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your billing. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest regards,
Joan
Reviewed Dec. 7, 2023
I had to call Xstream to apply my act government to my account. The service was great and detailed how I like it! And I was totally confused on whether I got it for my cell phone and wifi but it's one or the other. Thanks to ya and being detailed oriented!
Good morning, Aiijah,
Thank you for taking the time to write and post your review. I'm very sorry you were having questions regarding your goverment assistance program it looks like you transfered the discount to a cell carrier . We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest regards,
Joan
Reviewed Dec. 7, 2023
Been a customer for over 3 years. I have the 1 gig service with 6000 gb download limit. Overall pretty reliable. Very seldom do I lose service. Packages are a bit pricey compared to the competitors. Customer service has been pretty reliable. It would be great if Mediacom offered specials for dedicated customers.
Good morning, Jeff,
Thank you for taking the time to write and post your review. I am happy to read about your experience with our services. Thank you again for sharing with everyone. Please do reach out to us as we do have offers and options for you that would help pricing wise. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 7, 2023
We have been with Mediacom for a long time. Overall I can say we have had very few issues or concerns. If there was an issue with our TV, phone, internet it was resolved with courtesy and professionalism by all parties we were in contact with. I highly recommend Mediacom to everyone I speak to even if they are presently with another company.
Good evening, Arlan,
Thank you for taking the time to write and post your review. I couldn't be happier reading about how you have always experienced courtesy and professionalism with both our representatives and technicians. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 7, 2023
Now have high speed internet after waiting for some time for availability. Four tvs for hookup but had to order HDMI conversion for two older tvs. Once I received the HDMI conversion boxes I was able to follow the on screen directions and set the other two tvs myself. Everything is working great!
Good afternoon, Willie,
Thank you for taking the time to write and post your review. I am happy to hear that after getting things set up properly, everything is working great. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Dec. 8, 2023
Updated on 12/08/2023: While there was a misunderstanding re: the product and its features, I was very impressed when I received a call from the company within a day and the issue was completely resolved to my satisfaction. This is unusually good customer service in this time where it is usually lacking. Thank you, Mediacom!
Original Review: Dec. 6, 2023
I ordered cable TV via talking on the phone to an account rep. I will acknowledge I made certain assumptions based on knowledge I had from other Mediacom customers. I assumed the service allowed recording of programs like nearly every other service does. The installer did a very professional job and explained to me that I need to order a recording box (Tivo) separately.
When attempting to do so, I was told it was no longer available. I contacted the installer and he said it absolutely was and my neighbor had it. He obviously was not informed that Mediacom is no longer offering that service. Therefore, I was not interested in having TV service from Mediacom. So I cancelled. Aside from the misinformation I was given, I am very disappointed that I only got a partial refund, not considering all the time and inconvenience. I am still a customer of Mediacom Internet service and have always been impressed with the service. So this was a real let down. I believe you can be better. Thanks for asking.
Good afternoon, Marion,
Thank you for taking my call today and for taking the time to write and post your review. I am sorry for any confusion and miss-communication regarding DVR services. These changes are new and sadly it appears that not everyone was aware. I am happy that I was able to speak with you regarding this and that I could also help you with finding the best option for your internet plan. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
Customer service was very helpful when I lost wifi. They walked me through the problem and solved it in a matter of minutes. Also the service with the tv reception is very good. I have a suggestion about billing: you should offer a price discount to senior citizens such as myself.
Good morning, Steven,
Thank you for taking the time to write and post your review. I am very happy to read about how our representative was able to help resolve a Wi-Fi issue over the phone in a matter of minutes. I am also pleased to read that the tv service that we provide has been very good. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
I had 1 gig internet speed but was only getting 300 kbs or so. They sent a tech. The first tech was here for a long time and said he changed our modem and it fixed it. As soon as he left, our speed dropped to less than 100 kbs. A “senior tech” came out and said we are “using up the internet “ which is why it’s so slow. That’s not how internet works. He threatened to charge us $50 for wasting his time. As soon as he left (he stormed out after calling my disabled husband “ignorant”). Our speeds were back at 300 kbs. We called and lowered the speeds we were paying for since we obviously can’t get that speed and you know what? Our speeds are STILL 300 kbs and now our bill is $20 a month lower. Go figure.
Thank you so much for your review. I'm sorry to hear about the speed issues and experience with the technician. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Dec. 6, 2023
We seem to lose our Internet a lot lately. We cannot always get the TV to work without rebooting. This is very annoying. We have called on this issue. We have called in because of Error Codes., multiple times in the last few weeks. We get messages that the channels costs, but if you change channels it will just come on. CR.
Good morning, Chris,
Thank you for taking the time to write and post your review. I am deeply sorry to read that you have had intermittent services lately. If this is something that is still impacting you, please reach out to us for help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
Good in general only a minor problem with service and one outage as of today. Not bad as of today. That is all for now. Thank you for your help so far. Too bad the system does not work as it should at times. These days it should be much better. Thank you.
Good morning, Billy,
Thank you for taking the time to write and post your review. I am sorry to read about the minor issue and regarding the outage that you experienced. Sadly, many times, outages are out of our control as lines can sometimes get cut by construction crews or just general severe weather damage. When or if things like that occur, we do our best to restore services as soon as possible. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
I really liked having Mediacom until it seemed like every month the internet would be out for hours. With the outage of course there was never a decrease in the bill for those hours. It’s so hard to even get a live rep as well (I’m not a fan of automated services anyway).
Good morning, Lisa,
Thank you for taking the time to write and post your review. I am sorry to read about the issues that you had experienced. If you happen to have any problems with your services in the future, please do call us as it is possible that we may need to send a tech to make repairs. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
My internet was out of order due to some outage but it was repaired and now it is working fine. Thanks for the support. The team takes care of the work being carried out and many a times solves many issues on phone. I hope it would be the same in the future also.
Good morning, Vishal,
Thank you for taking the time to write and post your review. I am sorry to read that you have experienced an outage. I am pleased to read that it was repaired and is working fine now. We do try our best to help over the phone. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
I spoke to Tim on 11-21-23 regarding whether there is a suspension of Bolt account for approximately 3 months while we are away. He said Cody, co-supervisor, would contact me. I gave him my email: ** but haven't heard from anyone! Please contact me regarding this question. Linda **.
Good afternoon, Linda,
Thank you for taking my call today and for taking the time to write and post your review. I am very sorry to hear that no one reached back out to you regarding if we offer Seasonal rates for Bolt. Sadly, currently, we don't offer that with Bolt services. Thank you for understanding. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: March 16, 2024
Mediacom responded to my review in January. The problem was in their equipment outside of my house, the node and tap leading to my house. Once the problem was completely identified repairs were made and stable internet connection was resolved. Service is still slow at times but the company is taking the situation seriously and working to resolve all issues.
Original Review: Dec. 6, 2023
For the past month my internet (the only service I have through Mediacom) has been intermittent at best. I live in a rural area and depend upon my internet connection for communication and links to the outside world. The problem is so pervasive I am considering changing suppliers. Resetting my modem does nothing to solve this problem.
Good afternoon, Katherine,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. Our contact number is a 24 hr number and we are here to help you resolve any issues you are having. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554. We appreciate your business.
Warmest regards,Tim
Reviewed Dec. 6, 2023
I have no questions. They did a good job. They it go and they did a very good job and it works good and I like it and I'm going to keep it and it's good and I will let you know if I like it or not and thanks.
Good morning, Shawn,
Thank you for taking the time to write and post your review. I am very pleased to read about your experience with our services and how well it has worked for you. Thank you for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
Overall satisfied with the services. However, wish you all had a better promotion for older customers. I have been with Mediacom since 2007. The other day they stated 2018. Maybe the years started over once I change my plan/package. Please consider offering discounted promotion for customers that have remained faithful and stayed with Mediacom despite all the others lower rates from streaming.
Good afternoon, Winfred,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regard to the issues with your billing. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Dec. 6, 2023
When we first got cable the product was good but declined overtime. As quality dropped prices rose. The DVR service failed regularly. Channel clarity was not good (screen freeze). Other TV services are cheaper due to high equipment rental costs. The cost of Mediacom services are too high in today's economy.
Good morning, Mike,
Thank you for taking the time to write and post your review. I'm very sorry to hear about the billing concerns. We have attempted to call you several times but were unsuccessful in reaching you. Is there a suitable time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Dec. 6, 2023
Had difficulty setting up my new tv to synch with my cable. Same day service to walk me through what was needed. Very friendly technician who made sure I understood the diffrences between live tv and my cable. I have found the customer service second to none. I am very impressed. Highly recommend.
Good morning, James,
Thank you for taking the time to write and post your review. I am sorry to hear about the difficulties you experienced while trying to setup your new tv. I am, however, very pleased to read about how our representative was able to help you with getting everything set up. Thank you again for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
I was very happy with the install. The speed is slower than anticipated. I ran internet speed test numerous times, I've never was able to get close to 1000 Mbps. On occasion I received 800 or mid 800 Mbps. Other than that I'm okay with the service. I'd like to gain more speed if possible.
Good morning, Raul,
Thank you for taking the time to write and post your review. I am sorry to hear that you are getting slower speeds than expected. I would recommend reaching out to us by phone or text to review your signal levels and to help determine what is causing the slower speeds so we can fix it. Also, I am happy to say that we are in the process of upgrading our network to allow for much faster speeds. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
I do not think there are as many channels that do not get a signal off of a land laid cable! Why am I paying for a service in one room that is not in the next room? I repeat {No signal on this channel so get your lazy butt up and go check another tv. O.K. it's working there then just watch it there.} Late night and you are in bed and I tell you "get up and go find another tv cause our signal just went kaput". This is happening over and over. Come out fix the affected channels and then some different ones come up. What a mess!!
Good evening, Helen,
Thank you for taking my call and for taking the time to write and post your review. I am very sorry to read about the service issues that you had experience. I was very pleased to hear that everything is now fixed and in working order. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
My monthly bill had gone up $5.00 and I called to question it. If I had just read the small print on the back of the bill I would have known the reason and would not have had to bother a Mediacom representative! However, she was able to get the $5.00 charge waived for me for a year, which is very important to me. I'm a senior citizen living on Social Security and a small pension and money is tight so I need to watch all my dollars. I had to cancel my cable tv and go to free antenna tv several years ago but I just don't want to give up my internet or phone. I don't have a Smart Phone and my phone service with Mediacom costs less than a cellphone would. Mediacom provides such excellent service.
Good morning, Norma,
Thank you for taking the time to write and post your review. I am sorry to hear about the price increase, however I am very pleased to read that we were able to remove that for you for a year. Thank you again for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
Got an email from you about possibly being able to lower my price by $30 or so, tried to enter my info online, have an email and password so should have an existing online account but kept getting nowhere so called, two times, was told I did not have an online account and was walked thru how to set one up and what to do, did it, but when pushed the final button nothing happened, was told must be something wrong with the system and to try again the next day. Am upset, angry, frustrated and not happy, have not gotten around to trying again, should do that.
Good afternoon, Leslie,
Thank you for taking my call today and for taking the time to write and post your review. I am very sorry for the issues with setting up your Mediacom ID. If you do decide to create one in the future and if you do still have problems with that, please do reach out to us again for help. I was happy to go over everything about what was sent to you in the email, and I am happy that I could help provide you with the answers you were looking for. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
Started by taking sweet time coming in the last possible block of the 8 to noon. Upon arrival the worker seemed out of it. The worker wouldn't run my modem where I wanted it. Decided to do things the easy way as he said and left it on my hot water heater. Left me no room to move it. Then basically made me get 2 eelos because he wouldn't put the modem where I wanted it where I wouldn't have needed them. Plus told me there was a promotion and it would be free for 1 year. All lies. Not to mention on top of my 100 dollar internet service I now have 26 more dollars a month added on top of the bill. I have been with this company for 5 or 6 years now. Always had great service but not this time. I am very dissatisfied and am starting to look for a new provider.
Good Afternoon Ryan,
Thank you for taking your call from me today and writing and posting your review. I'm sorry for the billing issues however, we are happy we were able to get you into a better promotional offer. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Dec. 6, 2023
Generally happy with Mediacom. I have internet, cable and phone. No box for recording. Cost is high considering no recording option. My Spectrum setup in FL is less and includes ability to record. Probably will drop phone service upon return to MN. Also, it would be nice to have a senior citizen discount.
Good morning, Lowell,
Thank you for taking the time to write and post your review. We understand that pricing is aways a concern and I would recommend you reach out to us to discuss any available option that might help reduce your monthly rate. I am happy to read that you are generally happy with us. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
The wifi signal always drops, sometimes in the middle of the night, and or watching a movie. The wifi keeps disconnecting and I don't understand why. I did call a Mediacom technician to come and check it out but the problem still occurs. Why should I call again for the same reason if the problem wasn't fixed the first time.
Good afternoon, Joan,
Thank you for taking the time to write and post your review. I'm sorry to hear in regards to the issues with your services. Im glad we were able to have a tech come out for a trouble call on 2/15/24 and since the trouble call everything is working with no additional issues. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Dec. 6, 2023
I love the quality of my internet service, and my experience with Mediacom has been great, from the time the techs came out and installed it up to yesterday. However, I'm on the ACP program, and sometimes I don't know how my account keeps getting switched from them ‘cause I don't own a government tablet or phone. I keep asking them, “Why is that?” They would say, “I don't know,” and I would say, “If you don't know, how am I supposed to know what's going on?” Besides that, when Mediacom notifies me, all I do is call them. I keep my ACP program code with me and just give it to them. They get my service right back online. They don't disconnect it.
Good afternoon, Patrick,
Thank you for taking the time to write and post your review. I am sorry about the issues that have arisen with your ACP discount. Sadly, when this does happen, we cannot see who the discount is transferring to. I wish we could be of more help with this issue. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
Mediacom's technicians have been very able to resolve my issues a couple of times. But I still have problems with my internet going in and out, and they have to constantly come out sometimes for that purpose. Other than that, once the internet is working efficiently, it's great.
Good afternoon, Vaturnia,
Thank you for taking the time to write and post your review. I am sorry to read about the issues that you have run into. I am happy to hear that our tech has helped. If you are still having issues, please do contact us by either texting or by phone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
We have our internet through Mediacom, and the quality has been fine. Two months ago, our modem lost signal, then when it reconnected, it didn't send everything that it was supposed to send. We called Mediacom and the guy walked us through the fix. It was easy to reset the modem.
Good afternoon, Julie,
Thank you for taking the time to write and post your review. I am sorry for the issue that arose with your modem. I am pleased to hear that our representative was able to walk you through the process to fix it. Thank you for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 6, 2023
We have internet thru Mediacom and we are very satisfied with them. It's also very easy to contact their customer service reps.
Good afternoon, Jan,
Thank you for taking the time to write and post your review. I'm very pleased to read that you are satisfied with us and that you find it to be easy to reach someone for assistance. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 21, 2023
I have internet with Mediacom where I can watch certain channels. Sometimes, the service would go off. I would call, and they would show me how to unplug it, plug it back in, and eventually, it'd come back. But that doesn't happen too often. I've had one instance where I had to call, hang up, call again and somebody else answered. I don't entertain it when I could tell that they have a bad day. I just hang up, call back and a different person will answer. I had cable too but everything went up so high. It's like paying a car payment or rent. The internet went up a little bit, too. It started out with $87, and within that four-month period of time, it went up to $134. We were trying to be able to get a discount on the bill. If there's another place whose price is much less than Mediacom's, I would switch.
Thank you so much for taking the time to write and post your review.
I am sorry for the issues with your services and the billing that you experienced. I am so happy we were able to discuss these problems and find a better discounted rate for you to help save on your monthly rate with our autopay discount. I am also glad that the service problems you had before have gone away since posting this review as well. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed Nov. 17, 2023
I've been really pleased with them except the prices continue to go up. Most of their reps are very personable and accommodating. But it's a little frustrating when they have a script that they've gotta go back and when I'm asking something that doesn't fit the script that they have. After 10 minutes or so, I get to a live person or a technician, and then things seem to work out really well.
I'm a Atlanta Braves fan and I was so excited about being able to see them on cable TV. But Mediacom would not provide them. It bothered me because there were people with Mediacom who lived in another part of the state who could watch the Braves, but I couldn't. When I re-upped with them, I was promised that I would be able to watch it on Sports South. But when baseball season came in, I couldn't watch Major League Baseball with the Braves. I could only watch the Tampa Bay team and the Miami team. So I dropped Mediacom and got DISH because DISH would provide the Major League Baseball and I could see the Braves.
As soon as Mediacom found out that I dropped them after several years of being with them, they called me and wanted to know why and I explained why. They were very understanding. They transferred me to the loyalty department and we worked out something where I went back with Mediacom, but they lowered the price so that I could continue to pay DISH for the smallest package they had so I could watch baseball. So that's the way it still is and I've been doing that for several years. I did call Major League Baseball and they told me it was part of the Major League Baseball setup and the Interstate Commerce Commission had some kind of role to play in it.
The only mistake that Mediacom made was telling me that I could watch it when I couldn't and that was probably an honest mistake. From the loyalty department, they transferred me to somebody up higher and they explained that they had been trying to work with Major League Baseball to be able to address my concern. It wasn't just my concern. It was a lot of people's concern and they said that Major League Baseball wouldn't budge. Mediacom has been responsive most of the time in a very timely manner. When not, they communicated with me. I have been very satisfied with their response to my concerns.
Good afternoon, Mikel,
Thank you for taking the time to write and post your review. I do apologize for the mistake that was made and I am pleased to see that you are very satisfied with our response to your concerns. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 16, 2023
In most instances, the service is fine. We have had some intermediate disruptions of service, and at one point it was interrupted for a couple of days, but in general, it's been restored quickly. The service had been $65 a month for the year we were here, but it went up to $100 a month which was a little steep for just Wi-Fi. I changed my service to where it's back down to $65 a month now because that's what I can afford.
A week ago, I called Mediacom to see how much would be automatically debited out of the account. I was told one price but when it was debited out of my account, it was that amount plus another $65, which put me in a hard financial situation because I had not budgeted for that. It would have been fine if I'd have been told that. I would have canceled the automatic billing if I would have known that $180 was gonna come out of my account. When I called back about that happening, the lady was slightly rude about it. She said, "That's what you owed, so that's what was taken out." I wasn't happy with that situation. But in general, I've been happy with how the representatives have handled my situation. I have had good help.
Good morning, Christopher,
Thank you for taking the time to write and post your review. I would like to apologize for the way the billing issue was handled, and I am sorry for what happened. Autopay does sometimes have a one billing cycle delay before it automatically starts taking payments. I suspect that this may have been what caused this for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 15, 2023
It was very easy to get in touch with a representative and they were professional when I called them. For a year, the internet service was good. But after a year, the service started getting slow.
Good morning, Stanley,
Thank you for taking the time to write and post your review. I am happy to hear that for the first year, your services were great. If you are having slow speed issues, please do call us as that isn't normal and we would love to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 15, 2023
The installation team was fine. The internet service is okay for what they use it for, which is just TV and updating their phones.
Good morning, Dieana,
Thank you for taking the time to write and post your review. I am happy to read that the services that we are providing are adequate for your needs. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 15, 2023
I got internet and basic cable with Mediacom. The cable is all right. The internet service has been good. But sometimes it would go out and I would contact them. It's also expensive.
Good morning, Larry,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that you are happy with the services that we are providing you with. Regarding pricing, please reach out and call us as there might be options available that could help reduce your monthly rates. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 15, 2023
I've been with Mediacom for 25 years. I don't talk to a human being anymore. There's no human element and personal service in it anymore. Everything's automated. I just use the internet now because I got so frustrated with everything else and the price just keeps going up. It goes up astronomically. I hardly watch TV. I just got it like life policy, till you need it.
Good evening, Billy,
Thank you for taking the time to write and post your review. I'm sorry that your experience with us has been lacking a human element. We do try to automate certain things that resolve most issues, but I do understand how that can feel impersonal. You should be able to request a representative when calling. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 15, 2023
I use Mediacom for cable and it ain't all that rosy. The service has been good, but it's a little too high and I don't get enough channels. A lot of the channels I turned to were blank. The customer service is not very good as well. When I ask them or say something about the cable bill or the channels I'm not getting, they just they shrug their shoulders.
Thank you so much for taking the time to write and post your review.
I am sorry for the experience you had with our service initially. I am happy to hear after speaking with you that you are satisfied with the service now. I have made sure the credit adjustment for the time without services is applied to you account for your last completed appointment with us. You should see this apply online within 2-3 business days. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed Nov. 15, 2023
I've been with Mediacom for about 20 years. I use them for everything, but I plan on downgrading next month, so I will only have internet. Currently, I have a phone line, but I don't use it. The cable bill is too high as well, so I'm gonna put it off and just use my internet. Besides that, Mediacom has good customer service. Any time I call, they do anything I ask them to do. If I have any problems, they assist with fixing it.
Good morning, Lawanna,
Thank you for taking the time to write and post your review. I would first like to thank you for being a Mediacom customer for about 20 years. We do appreciate you. Second, I would like to apologize in regard to the cable price and would recommend calling us to see if we have any further options that might be able to help reduce them. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 15, 2023
We have two boxes of cable and we have internet and Wi-Fi with them. We had a really bad windstorm last year and it took down trees and power lines. That time, the system went out. Other than that, their team has been great. When we have a problem and we call, we usually get it resolved. If our channels go out and we have technical difficulties, the reps try to explain it to me over the phone. If we can't resolve the issue over the phone, they send somebody to fix things. It's very easy to do that. So far, the system has been good. In the last three months, we haven't had any channels go out. The internet has been running really well too. If there's an outage in my area, a recording comes on to tell me there's an issue and they're getting to it. They also give me the option for them to call me back and let me know when the issue is gonna be fixed.
Good afternoon, Angela,
Thank you for taking the time to write and post your review. I am sorry to hear that you have experienced some outages that were caused by bad storms. I am pleased to read about your overall experience with our services and with our representatives. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 14, 2023
So far, Mediacom's customer service has been really positive. I called once because I'm on an ACP program and they helped me with the bill. I was calling to see about that and it was resolved really fast. I've already recommended Mediacom.
Good afternoon, Kevin,
Thank you for taking the time to write and post your review. I am incredibly happy to see that your experience with our customer service has been positive. Thank you for recommending us and for sharing your experience with others. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 14, 2023
I'm very happy with Mediacom. I did have a problem but it turned out it was my modem. I got the phone number off the bottom of the modem and I called those people, and the modem was so old that they didn't have it anymore. They said, "Well, that sounds like your modem." I said, "Well, what do I do?" They said, "We'll send a technician out." He came out and looked at it. He said, "Okay, this one is not working. We'll get you a new one." He brought it in, put it in, hooked me all up, and everything is working perfectly ever since.
Good evening, Sue,
Thank you for taking the time to write and post your review. I'm sorry to read that the modem that you had stopped working. I am quite pleased to see that we were able to get that replaced in a timely manner and it has been working perfectly ever since. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 14, 2023
I placed an order in August for BOLT. I was told install date would be sent to me soon. I called back after a few days and was told install date would be October 19, 2023. I have called customer service about every 10 days and still do not have an install date.
Good afternoon, Diane,
Thank you for taking the time to write and post your review. I am deeply sorry for the experience that you have had with trying to acquire Bolt services with us. I am also very sorry to read that we won't be able to provide the service at your location. We hope to be able to provide services to you in the future. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 8, 2023
Tree is still on cable lines if and when they break it will take out my cable and everybody on the block. It's been over 2 weeks since I called. I haven't heard anything back from Mediacom either on what they found out. Please let me know what you find out. Thanks.
Good evening, Bruce,
Thank you for taking my call and for taking the time to write and post your review. I am sorry to read that you didn't hear back from us regarding the tree on the line. I was happy to hear during our call that everything was resolved and that the tree limb was removed. Thank you for making us aware of this. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 7, 2023
Still lose the wifi and the phones don't stay connected. But seems to be okay. Happy with the service. Reliable service. Will recommend you to everyone. Don't know why the wifi signal goes off. Don't know if it's a fixable issue. Thank you for all your help. Your customer service reps seem to know what they are doing.
Good evening, Yvonne,
Thank you for taking the time to write and post your review. I am sorry to read that you have had service issues, but are overall happy with our services. If you are still having issues with your devices staying connected to Wi-Fi, please do reach out to us via Text messaging or by giving us a call at 800-332-0245. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 7, 2023
Initially, Mediacom was great. But as the years rolled by, they kept raising prices and it's harder for them help me keep my prices down as a loyal member. I use their internet service for gaming, streaming, and working from home. Sometimes I'll stream and it buffers.
Thank you so much for taking the time to write and post your review.
I am sorry to hear that you were disappointed after having the service with us for a while. Our offers gradually age over time and step closer to our retail pricing due to the discounts expiring in the offers, but we are always happy to check for new promotional deals that may be available currently! I am glad we were able to get your issues resolved, and that after sending the technician out your problems with buffering stopped. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed Nov. 7, 2023
I have internet through you guys like it most of the time always been helpful. I just ordered and got tv through you guys. The gentlemen showed up, had no idea what he was supposed to be doing at my house. So he was told set up the remote never showed us how to use it and left. My remote won’t work. I can’t get any of the local channels which is the whole reason I wanted the cable through you guys. Have it almost two weeks and still haven’t been able to watch anything. Installation was only supposed to be 20 and they charged double that. Then when I called to get help with why my remote wasn’t working and I couldn’t get all my channels the lady tried helping and then hung up on me then I tried contacting to have the cable disconnected and the app said that there were problems and couldn’t process my request so here I sit paying for something I can’t even use.
Good afternoon, Trista,
Thank you for taking the time to write and post your review. I am genuinely sorry to read about the experience that you had. I am, however, happy to see that the installation fee was waived for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 6, 2023
They are trying their best to work with me and make sure it all gets done properly even though I wasn't asked how many rooms I needed to for the boxes and they didn't ask me if I wanted a DVR so I have to return them and get them replaced on a date coming up so whoever was that took my initial call to get service from you all did not do a good job because they should have asked me you know if I wanted a DVRs and how many rooms I had to for the boxes so when they got here they only had one box when I had three rooms. Anyhow thank you.
Good afternoon, Manuel,
Thank you for taking the time to write and post your review. I do apologize for any inaccurate information or confusion that occurred. At this time in your area, we no longer offer DVR services. I am also sorry that you were not asked everything when setting up your initial order. We will do our best to address this. I am, however, happy to see that everything was fixed up on your account. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 6, 2023
I have been a customer almost five years and have always been treated with the utmost respect by all of the representatives. I have had to have my router changed out once or twice and have each time had a service Tech Person set it up and test the old one. They have serviced the box in our yard and done fine work. Everyone has been helpful and answered all our questions and concerns. I definitely recommend Mediacom for your internet needs.
Good afternoon, Linda,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our representatives, technicians, and service provided. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 6, 2023
I called in to ask about bill and upgrade service and I was told to bring something back didn’t use. All the customer service on phone and in person Gulf Shores was fantastic. Received a credit for the unit I returned. The representative at Gulf Shores also gave me direct email to make it easier when we leave and return. I would definitely recommend to folks living in condos Mediacom.
Good afternoon, Kimberley,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our representatives in the Gulf Shores office. I am also happy to see that you would recommend us. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 5, 2023
Very horrible service with speeds a lot lower than advertised. As well as constant service interruptions with the outages that happen twice a week at least if not more. Do not call or harass with anything, other than to start providing satisfactory consistent service! Thank you! Please, please and please.
Reviewed Nov. 5, 2023
Amy ** in office in Columbia MO was splendid in helping me. She was courteous, very current on all issues and answered all questions and made the sign up seamless. She made it much easier than trying to get through the obstacle course on the phone. Please thank her again for being so helpful and efficient.
Good afternoon, Scott,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our representative in the Columbia MO office. Thank you very much for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 5, 2023
Mediacom's reps should give a little bit better clarification on the contracts and what everything costs. There was no information that the service would cost this much then in a year's time it would go from 60 to 160. It's in the fine print though you have to do some digging to really see what's going on. I got internet from them and when I signed up, it took them 35 minutes to set me back up. The service is a hit or miss. Sometimes it's really good and sometimes it's pretty poor. But other than that, I'm satisfied with their service.
Thank you so much for taking the time to write and post your review.
I am sorry for any miscommunications on the billing for your promotional offer at the start of your service. After speaking with you today, It was good to hear that your issues have since been resolved. We are always happy to go over any inquiries on price with our customers. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed Nov. 5, 2023
I am very satisfied with the service and speed of the service. I would recommend it to everyone who needs the speed for gaming and just going on the web. I have tried some different internet providers and they don't have the speed or reliable service as Mediacom. Thank you for reaching out to me and giving me the opportunity to have your company for my needs.
Good morning, John,
Thank you for taking the time to write and post your review. I could not be happier reading about your experience with us and our internet services. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 5, 2023
I called to have one of the boxes stood up straight and the other 1 replaced as you can see in the pictures they're broken. There was also a wasp nest in one of them all summer. The guy told me when I called it would be replaced in 2 days. It's been over a month.
Good afternoon George,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards the damaged ped outside your home. It looks like our construction team has been able to repair it for you. We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.
We appreciate your business.
Warmest regards,
Joan
Reviewed Nov. 5, 2023
I was impressed with a professionalism, impromptu, courteous service that I received from the Mediacom service tech. The only complaint I would have is why aren’t discounts offered for loyalty to customers that have had service with you a while. You only get those if you call in. I’m also impressed with the reliability and consistency of the Wi-Fi speed.
Good morning, Britt,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with both our technicians and with our services reliability and performance. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 5, 2023
When men were trenching to lay plastic liner and rocks they cut my connection. Apparently they did not call ahead to check for underground lines. Technician came promptly and repaired it. Greatly appreciated how the response was so quick. The man was very professional. It was only about two weeks later when someone came and buried the line that was installed.
Good morning, Maxine,
Thank you for taking the time to write and post your review. I am quite pleased to read about our fast response to replacing the line that was cut. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 5, 2023
One of the telephones was left off the charger overnight and the connection had not been broken. The system would not accept calls due to this. A restart of the phones allowed calls with voice to come in, but voice did not go out. Your technician came out and solved that problem, plus dealt with other issues for me. He restarted the modem, fixing the phone issue, fixed connections to two TVs and noted an issue with the incoming line. He put in a maintenance request to have the line adjusted.
Good morning, Faith,
Thank you for taking the time to write and post your review. I am sorry to read about the issues that you experienced. I am, however, incredibly pleased to read that our technician went above and beyond what was expected from the appointment. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 5, 2023
Again, just this week the cable was down almost all day. We are looking at other options for a TV feed. Last month, we experience constant outages with our service that would last all day, running for 2-3 days long. Just not what we expected for the money.
Good afternoon, William,
Thank you so much for taking the time to write and post your review. I am so sorry for the service issues you experienced due to repeated outages taking place in your area. It was very nice to have the opportunity to speak with you about these problems, and I am happy to hear they are resolved since recent maintenance work was completed in your area. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed Nov. 5, 2023
I had the internet service go out 3 times within a span of 30 minutes in between…. I would love to figure out why it would do that. If someone from Mediacom can please look into it and tell me why it would be awesome. Everything else is good though. It’s just the internet cutting out at night.
Good morning, Hatem,
Thank you for taking the time to write and post your review. I am sorry to read about what happened with your internet connection. It sounds as though there may have been an outage type event that may have occurred. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 5, 2023
My service keeps going in and out. Very frustrating and I upgraded hoping it would help. I am going to go back to my original. Costing me too much money. Being retired hurts my budget. I have to work using the internet to fund my monthly expenses and it keeps failing me.
Thank you so much for taking the time to write and post your review.
I am so happy I was able to speak with you today on the troubles you were experiencing! I am glad that since upgrading to the eero system for our WIFI this has improved your speeds for service. I hope that our discussion regarding the eero system was helpful to you, and provided any information you were missing on the product. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed Nov. 5, 2023
Everyone was very professional. The experience was very pleasant. Service was set up. Have no complaints. Had Sparklight at my last house, fiber optics. Mediacom has all my needs taken care of, have all my devices taken care of. I am very pleased with the service they have provided. My wife uses her Facebook to keep in touch with all the grandchildren.
Good morning, Tommy,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with both our representatives and with the services provided. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 5, 2023
Tired of Kare 11 channel constantly losing signal. We can't seem to watch any program and not have it go out at least once during a program. It's been very frustrating! Especially when we pay to damn much for what we get! We almost left Mediacom back when we couldn't watch that channel for a year and now we can't watch it still.
Good Afternoon, Greg,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your television service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Tim
Reviewed Nov. 5, 2023
The high cost for some of the most awful channels in the United States. Lower my cost or improve the channels. There needs to be a senior citizen package. Listen to your customers, please. Have your PR people reach out to us and get some advice on how to improve your services.
Good evening, Jerry,
Thank you for taking my call and for taking the time to write and post your review. I see that we do have options available for you to include more programing. I do understand that adding more channels would increase the cost. I am sorry that we do not have a better option pricing wise. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 5, 2023
Mediacom alerted me immediately when my ACP was switched to another company (as a result of my getting a "free tablet" at a roadside stand). They explained the routine and told me how to file a form to get my benefit returned to Mediacom. They responded immediately when they got my worksheet. They fixed the problem and transferred back the benefit so quickly that I didn't incur any additional charges from the unauthorized transfer. I am very impressed and very grateful for their knowledge and compassion.
Good morning, Patricia,
Thank you for taking the time to write and post your review. I am happy to hear that we were proactive in reaching out about the unauthorized transfer of your ACP. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 5, 2023
We live in low income housing but two teenaged in high school that have to have the Internet. We only have 2 choices: Windstream or Mediacom. Yes I have applied for the 30$ ACP. However when they remodel the apartments they forgot to include cable or Internet lines (except for windstream internet). It would be nice if this was considered when we go with your company. We are also on a blackout zone so no one can use a hotspot either.
Good morning, Angie,
Thank you for taking the time to write and post your review. I am sorry to hear that the location wasn't wired up when it was remodeled. Sadly, this is something that is out of our control as with rental locations, it is the Landlords choice on what gets wired. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 4, 2023
The representatives have been wonderful. But the service, not so much. I hate the internet. It's horrible. It cuts off, and it's not always connected. It blinks me out. It's not a good service.
Good morning,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Nov. 4, 2023
Mediacom is very good. If we have a problem, they take care of it. If I call them, they work it out and walk us through. But the rates are getting sky high. We're both 84 years old and that's all we do - watch TV. Last year they said something about our rate going down for being senior citizens. But in the last month, it went up $30 and then it went up again $30. I can hardly tell my wife what we're paying because she'd say, "Let's go somewhere else." But I don't wanna do that either 'cause we've been together 65 years. We can't take one program away 'cause we take one section away and we lose about seven different things.
Good afternoon, Larry,
Thank you for taking the time to write and post your review. I'm very sorry to hear you were disapointed with the cost of the services. Im very thankful I was able to speak with you and able to go over the channels to make sure you were in the correct package for the channels that you are receiving. I was also able to get a $5 savings applied to his package for a 12 mths that will go through 2/20/25. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Nov. 3, 2023
I have the internet with Mediacom and I use it just for leisure time. It’s good. But they should have better ways of being able to log in to their website. It asks for your member ID or your account number and it should have other options such as the address and phone number.
Good morning, Ashley,
Thank you for taking the time to write and post your review. I do understand wanting to be able to sign in using a phone number or address. Sadly, the reason those aren't options is because anyone could have that information. Account security is very important to Mediacom and protecting our customers' accounts is of utmost importance. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2023
The only thing I have an issue with them with is when I call them to come raise up the cost. But they take a month because they have a contract with another company. Also, once in a while, the router has a problem and they update that for me and reboot. Also, the price is too high. I started at $59 and now I pay over $100. Other than that, everything is good.
Good evening, Samantha,
Thank you for taking the time to write and post your review. I do apologize for the issues you have mentioned. We will do our best to improve. As for the price, please do call us as there are likely options that will help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2023
I have internet, television and phone service through them. I have no problem with the phone service except one time when the cable went out and so did the phone.
Good morning, Joe,
Thank you for taking the time to write and post your review. I am sorry to read that you have experienced a service outage. I am happy to see that everything was resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2023
I got the high-speed package and it's been good so far. We had a hurricane that came through and the lines are still down. But other than that, it seems pretty good. I would definitely recommend Mediacom to friends if they were looking for some cheap internet.
Good evening, Brandon,
Thank you for taking the time to write and post your review. I am sorry to read that there are still lines down. We will get things cleaned up there. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2023
Signing up with Mediacom was probably the most seamless experience I've had with any internet provider. I've had three different internet providers other than Mediacom and all of them, especially Comcast, were like pulling teeth. Mediacom was like calling a small business. The person cares at least a little instead of how it’s like when speaking to a corporate entity. I have the internet service with Mediacom and I pay for an extra Eero device. For a few months, we had the troubleshooting package where you could call a number and they would help you with any electronic issues you had. The service has been great. There's been a few outages but it was nothing crazy. It was during storms where everybody was out and we were the first to come back up. Other than that, the customer service whenever I call the storefront is always nice and they help me with whatever I need whenever I need it.
Good morning, Ryan,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with both our services and representatives. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2023
Mediacom is really good. The rep was really nice. I had trouble with my internet and he found that there were some cables that needed to be replaced. He replaced the modem and all kinds of stuff.
Good morning, Mary,
Thank you for taking the time to write and post your review. I am sorry to read that you had experienced some service issues, however I am incredibly pleased to read that our technician was able to fix and address the issue. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2023
I've had Mediacom for so long and I like it well. I have the internet as well as the television. Cost-wise, I have a small package. I don't have all the paid channels. Social Security doesn't allow it. I love my TV channels. Right now, it's an off-season for some of them and COVID changed things around a little bit, but I'm satisfied. I go to the office in Marion, and they treat me like an old friend. It’s been wonderful. I'm a happy camper.
Good morning, Joyce,
Thank you for taking the time to write and post your review. I am happy to read that you do like the services that we provide you with and how well you are treated at your nearest office. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2023
The signup with Mediacom was simple and quick, and the person who came out to set up my system was cool. He was very efficient and quick. He left as quick as he came and I had internet. The price is high and outages happen, but that's normal for anything. Other than that, everything has been great. I would recommend Mediacom. Every time I've ever had an issue, customer service has always been great. I've never had a bad moment with customer service, and that's awesome.
Good morning, April,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with both our representatives and with our installation technician. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2023
I have the internet with Mediacom and I’m not upset but I’m not happy either. I should be more grateful because it could be worse. Back in August, we were out of internet for about three days and got it back for two days. Then it was out for another four days. We got internet for another three days and then out for another five days.
Good morning, Jiang,
Thank you for taking the time to write and post your review. I do genuinely apologize for the service issues that you experienced. I am happy to see that everything is back up and running good now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 25, 2023
Mediacom is a good company to go with. I like the speed of my internet service, and I got a better connection now. I have no problem out here. Also, if I'm having technical difficulty, they'll get right to it and fix it. One time, I didn't know that there was a pole that fell and knocked the line down. I called and they told me that they were fixing it. Everything was great.
Good afternoon, Marlence,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our services. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 25, 2023
Their service has been fair. Their customer service has been wonderful.
Good evening, Charles,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that our customer service has been wonderful. If you are having service issues, please don't hesitate to call us as we do want to have the services provided to be excellent for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 25, 2023
The representatives of Mediacom have been good. However, the internet could be a little better. It goes in and out a lot. If I can't reboot it, I'll call for them to send somebody out and look at it. Usually, the next day, they'll send somebody out.
Good evening, Clinton,
Thank you for taking the time to write and post your review. I am sorry to read regarding the service issues that you had experience. I am happy to see that your signals look great after the last tech visit. I am also pleased to read that our representatives have been good. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 25, 2023
I would recommend Mediacom. They have good service. Their customer service has been very good and helpful too. However, it's a little expensive now.
Good afternoon, William,
Thank you for taking my call today and for taking the time to write and post your review. I am very pleased to read that you are happy with both the service provided and with our customer service. I was also happy to be able to help provide you with a better discount during our call. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
We used to have Mediacom Cable's full service. Several years ago, we cut back and it's just the internet now. Service is good. The techs came in, we had to replace the modem, and it got a lot better. We're happy. The rep was excellent. Go ahead and do it.
Good afternoon, Mike,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that our services have improved for you and that you are happy. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
The customer service that I've gotten from Mediacom has always been really good. We use Mediacom for internet. We rarely have issues. I called sometime the week before last week. I had a question with billing, and the lady that I spoke with was super sweet and clear at explaining what the issue was, and found a resolution for it.
Good evening, Alexandra,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about how you feel our customer service has always been good and that you rarely have issues with our services provided. I am also happy to see that our representative was able to find a resolution to the billing issue. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
The internet and cable were too high, so I just went to the internet. It's still high. I still don't like it, but that's the only way. Go somewhere else.
Good evening, Junelle,
Thank you for taking my calls and for taking the time to write and post your review. I am sorry to read about the prices. I was incredibly happy to be able to help find you a better priced option. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
I would recommend Mediacom Cable. Setting up my high-speed internet was excellent.
Good afternoon, Richard,
Thank you for taking the time to write and post your review. I am happy to read that setting up your services was excellent and that you would recommend Mediacom Cable. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
I'm paying too much for the service. But it's all right. When I have an issue, Mediacom Cable would get right on it. They would send somebody. I was out of service for five days in September and they said that it would be adjusted on this month's bill. Other than that, they're good.
Good afternoon, Martha,
Thank you for taking the time to write and post your review. I am sorry to read that you had service issues in September and for how long the services were down. I am incredibly pleased to read that the issues were fixed. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
I moved into my sister's house, and she had Mediacom previously and had a good time with them. We swapped to WOW when I moved here and they were horrible. So, I took my sister's advice and I went to Mediacom. Since then, everything's been good. I work from home. I do a little bit of marketing, and I own a lash studio on top of having two kids that like to game and stream, and we have home security. Their service handles everything that we have going on very well.
The only thing is I had signed up for autodraft billing, and it took two months for that to go into effect. So, my service was interrupted because of an unpaid bill. I called it and the lady I spoke with was fantastic and it was resolved in under five minutes. She found the issue very quickly and she informed me of what I may or may not have been informed of before, and we got it resolved super smoothly. So, it was very good. As far as the price, I'm still under their one year new customer special. So, right now, I'm only paying 75.
Good afternoon, Bridget,
Thank you for taking the time to write and post your review. I appreciate your highly informative review. I am incredibly pleased to read that since switching services, you have been able to do everything that your previous service provider was not able to do. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
The quality of the internet service seems to be fine so far. I'm using my own mesh system for the router and all of that. After I did that, it's been good.
Good evening, Seth,
Thank you for taking the time to write and post your review. I am very happy to read that you have had good services since switching to your own hardware. I am not certain what caused issues with our equipment, but I am happy to read that it's good now. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
I get excellent service from Mediacom. I had cable and internet and when I decided to do away with my cable and keep the internet, I had no problem changing it over. The reps have always done wonderful. I have no problem with customer service over the phone or when they come out.
Good afternoon, Sheri,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about how our representatives have been wonderful. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
Primarily, we use their internet and the service has been great. Everyone has been very helpful and usually, within a few minutes of speaking with them, we've taken care of whatever we're calling about. I would recommend Mediacom.
Good afternoon, Samantha,
Thank you for taking the time to write and post your review. I am quite pleased to read about our customer service and that you would recommend Mediacom. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
I've been with Mediacom for so long, and I haven't had any problems with any of the customer service reps. The internet is a bit pricey for just the one service that I have. The internet service is okay, but every now and then, depending on my local channels, they go in and out. I have antennas for my local channels, and sometimes, it'll say, "no service" especially in my living room. I'll have to change my channel or go to live TV, but that's the purpose of me having the antenna, so I don't have to do live TV. The regular TV is fine. In my kitchen, it's not a problem. I had considered getting a different type of antenna, but I said, "Why should I go buy another antenna?" I got that little box thinking that would be a better service, but, to me, it doesn't pick up as good as not having it.
Good morning, Geraldine,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about how our internet services have been good. I am sorry to read that you are having issues with your Antenna TV for your local channels. We do have a local plus channel package available if you are interested. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
I had phone service with Mediacom but three years ago, I got the internet service and dropped the phone. I had the cable service too and it was good but I don't have that anymore. I use the internet for work and it's great. When a technician came out, there was good communication and professionalism. He got me up and running in less than 30 minutes.
Good afternoon, Melvin,
Thank you for taking the time to write and post your review. I am happy to read that our services have been great for you. I am also incredibly pleased to read that our technician had excellent communication and professionalism. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
I have the internet with Mediacom and it didn’t take the installer long at all to get me up and running. But it has a slow speed. All they did was send a reset but it didn’t do anything. Mediacom’s service sucks and the price for what it is is not worth it.
Thank you so much for taking the time to write and post your review.
I am so happy we were able to speak today, and that the issues with slow speeds on your internet have been resolved since your last appointment with us. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed Oct. 24, 2023
In past years, Mediacom is making me spend more money than I need to. The internet is not even that reliable. And I only have one Smart TV and my cell phone. It’s the latest model internet. Mediacom tells me I can upgrade to a faster internet connection. But I'm not gonna spend over $100 a month on the internet when I'm not home that much except in the evenings.
Good morning, Evan,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times but were unsuccessful in reaching you. We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Oct. 24, 2023
I have high-speed internet but in order to get a faster speed, I would have to get the business one. And I have problems with it once in a while. Our equipment needs to be updated. Mediacom’s customer service is awesome. I would recommend them just because of that. Based on other companies I've dealt with, they're far superior. But they’re expensive.
Good afternoon, Stanley,
Thank you for taking the time to write and post your review. I am quite happy to read that the services that we provide have been awesome. Keep an eye out for faster speeds being available as they are coming for residential customers in the future. Regarding the cost, please do call us as we may have options available to help keep costs lower for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
The reps have all been very nice and do what they do best and make the customer happy. They worked with me when I've been late and they've been on top of the job. I have the internet with Mediacom and it's great. I use it to get online. I watch TV and Google a lot of things. So, it's an easy access. Sometimes, when you have stormy weather, it gets interrupted here and there, but that's not their fault nor mine.
Good afternoon, Elizabeth,
Thank you for taking the time to write and post your review. I am incredibly happy to read about our customer service and about how happy you have been with our services. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
The reps are good. They help me well when I need something. I have cable, telephone, and internet with Mediacom and they work just fine. Every two years, when something runs out, they give me specials on my cable. The prices go up too often but I like their products no matter what. I'll stay with Mediacom as long as they're available and I would recommend them to anybody.
Good afternoon, Lela,
Thank you for taking the time to write and post your review. I am incredibly happy to read that our representatives are good. I am sorry to read regarding our prices. I would recommend calling us to see if there are any new options or promotions available as we might be able to help in that regard. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
I tried to get them to let me break my bill down and they wouldn't let me break my bill down to pay it. They said it had to be paid all at once. But everything is good. The customer service was fine.
Good afternoon, Brian,
Thank you for taking the time to write and post your review. I am sorry to read that we were unable to help regarding our billing. I am, however, happy to read that our customer service was good. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
We have everything with Mediacom and the service has been very good. The price is terrible though. We need to go to DirecTV because Mediacom has gotten so expensive.
Good afternoon, Pat,
Thank you for taking the time to write and post your review. I am sorry to read regarding our pricing. I would recommend you reach out to us either by texting us on 66554 or by calling us on 800-332-0245 to see what options we have to help reduce your monthly cost. I am incredibly pleased to read that everything else, including the services provided, have been very good. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
Other than being a little expensive, the service of Mediacom has been good. I have the basic TV and internet. They're reliable and their service people are great. The installers also did a great job.
Good evening, Bennie,
Thank you for taking the time to write and post your review. I am incredibly happy to read that our services provided are good and reliable. Regarding pricing, please call us as there could be options available that may help reduce your monthly rates. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
They have the best services in my area. The internet goes out when the weather is bad. So far, they have some issues that are not controllable. But the service never goes out with their fault. I also like the prices that they offer on the internet bundle. It's good.
Good evening, Bridget,
Thank you for taking the time to write and post your review. I am sorry to read about issues that can occur with severe weather. We do try our best to restore services as quickly as possible in those situations. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
We have telephone, internet and TV with Mediacom and their service has been good. The people have always been very polite and easy to work with. They understand me because sometimes it's hard to explain something to somebody. I'm pleased with them.
Good evening, Wilma,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about how you find our representatives to be very polite and easy to work with. I am also happy to read how our services have been good. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2023
We have the internet, telephone, and cable with them. They're reliable. The internet is good too. I haven't had any problems with it lately.
Good evening, Carlton,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that you find our services to be reliable and good. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 17, 2023
We no longer use the tv (we stream everything on the internet) so I had previously called customer service and was told to return the tv equipment to a store or I could have it sent UPS. The Chillicothe Mediacom is about 5 mins from my house so I drove over and the ladies at the counter were very polite, friendly, and helpful. There was no line/wait time and I was in/out in about 10 minutes.
Good morning, Alan,
Thank you for taking the time to write and post your review. I am genuinely happy to read about our representatives at your local office and how nice and helpful they were. Thank you for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 9, 2023
We haven't had any problems with Mediacom. When it comes to the internet it's fast. It doesn't stop working when it rains, which other internet lines normally stop working. Overall I'm very satisfied. Not only that but the price range it's pretty satisfying. It doesn't go over the board compared to other internet companies.
Good evening, Karla,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that your experience with our services has been fast and stable. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 6, 2023
The man who sold me the internet package and the man who installed it were fantastic!! Both highly professional and very pleasant to engage with. Just based on the customer experience I would highly recommend this company and I don’t say that lightly! Promote them. The internet has worked seamlessly and I’m happy with the speed. Overall 5 stars!!
Good evening, Ashley,
Thank you for taking the time to write and post your review. I am incredibly pleased to read about your experience with our services, our representative, and with our technician. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 6, 2023
Landline number did not work from 9/19/23 until10/03/23. Internet still does not work. 10/5/23. I changed from Miles communication back to Mediacom cable, because Miles cable was not dependable. Expected Mediacom to would be better, so far it is worse. Had a appointment for repairman last week, he was canceled by Mediacom.
Good evening, Charles,
Thank you for taking my calls and for taking the time to write and post your review. I am genuinely sorry to read regarding the service issues that you experienced. I was happy to hear that we were able to fix all the issues that you had. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 5, 2023
We've been using Mediacom and I liked the outcome and the prices that they had, and that they were giving us some stuff. Every time I have an issue or call about my bill, they help me out. They give me the best price quotes and packages. It's good overall. I ordered an upgrade for the Wi-Fi. They gave me a new Wi-Fi upgrade box with more and faster gigabytes. The service quality was good. The tech came at the allotted time that he said he was coming when he texted and said he was on his way. So, the experience was good.
Good afternoon, Shannan,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that you are happy with both our services and with our representatives. Thank you for sharing your experience with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 5, 2023
When they connected my wifi he was fast and polite and did a great job. When I call to pay my bill They are respectful, kind and very helpful. I really like their service. When Coming to my home he was on time and very pleasant and showed me what I needed to do to get Wifi on my phone.
Good afternoon, Rita,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with both our service and representatives. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 5, 2023
Their internet service has been satisfactory. I haven't had any outages.
Good morning, Chynna,
Thank you for taking the time to write and post your review. I am incredibly pleased to read that the service you are receiving is good and that you have not experienced any outages. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
Mediacom Cable's installers came out and programmed the remotes to the TVs, so that's good. But when the remotes wouldn't pair up with the TiVo, I just gave up on it because I didn't wanna waste all my time when I had too much work to do. And no one even watched TiVo in the first place, so I had it unhooked and returned it. Also, The TiVos kept having issues. I had them go out three times on me because they would overheat and fry themselves. So, all we're using now is the internet. Also, cable is way too high. They need to lower their prices. But the internet is okay as priced.
Good morning, Aaron,
Thank you for taking the time to write and post your review. I am deeply sorry to read about the issues you had with our TiVo system. I am, however, happy to read that you are pleased with our internet service and the price for it. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
Pixilezation and freezing of picture along with sound and error messages. Technician tracked down all issues and corrected them resulting with all problems resolved. Checked internet and phone as well as cable tv to make sure they were all meeting or exceeding requirements.. Entirely satisfied with results and all done in a timely manner. Appointment was scheduled within two days.
Good morning, Jerry,
Thank you for taking the time to write and post your review. I am sorry to read about the pixelization that you had experienced with your tv service. I am quite happy to read about how quickly everything was fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
The technician did a great job! He was patient and answered all my questions. I didn't have any TVs moved to set up. He said I would need a followup appointment to get that done. He was the one to come for 2nd appt and great, friendly service!! I think his name was Dillon. He was friendly and professional!
Good afternoon, Tressa,
Thank you for taking the time to write and post your review. I could not be more pleased to read about your experience with our installation technician. Thank you for sharing your experience. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
Although I am pleased with your internet connection I am not pleased with your cable service. The price is too high, the movies are always repeated. A lot of unnecessary channels that do not have a good selection of shows or movies. The same content over a period of 1-3 months kept being repeated. Your internet connection is the best but not the cable.
Good afternoon, Jeyvin,
Thank you for taking the time to write and post your review. I am sorry to read regarding channel selection and pricing. Sadly, we do not have control over the content that is being aired on the channels that we provide. I am, however, pleased to read that you are happy with our internet services. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
Your technician came out and left a good sized oil stain on our driveway, otherwise it was a decent experience. We still need to have our line buried and I'm concerned damage will occur as I have received no notification on when to expect it to be buried. I understand that he may just be a contractor but cleaning oil off our driveway was not expected nor appreciated.
Reviewed Oct. 4, 2023
When we first got our service in July 2019 it was $250 a month. We may have added one box but spending $425 a month for your top-of-the-line package is ridiculous? We’re thinking of doing away with cable because of it. Is there anything you can do to help on price? Otherwise I’m just going to Internet only, which may be what you’re trying to do.
Good afternoon, John,
Thank you very much for taking my call today and for taking the time to write and post your review. I was incredibly pleased to be able to help change your plan into something that will work for you and help save you money. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
When calling or getting a tech person, I’ve had great experiences with Mediacom. The professionalism and manners each time was awesome. I just wish they expanded to more of California! Thank you, great employees!
Good afternoon, Cindy,
Thank you for taking the time to write and post your review. I am genuinely happy to read about your experience with us. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
A Mediacom technician came out on Thursday, Sep 28 because my cable has been buffering and us getting worse and worse. He was not able correct the problem because a “bucket truck” is required. There is too much signal coming into the house. When I called Mediacom to report the problem on the 26th, I told the Agent that it appears that too much signal is coming into the home. I told her that a bucket truck would be needed but of course mediacom sent out a technician without a bucket truck on the 28th. The technician told me a bucket truck will be at my address within 72 hours. It has been 144 hours and no bucket truck. We called mediacom customer service 3 times since Sep 28. Each time we were told “you are scheduled for today between 8 and 8." We were told that on Monday, Tuesday, and Wednesday. Can someone please look into this.
Thank you for your review. I am happy I was able to reach you today and speak about the signal issues that had been happening. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Tim
Reviewed Oct. 4, 2023
Service interruptions are a frequent and huge inconvenience. You also are overpriced for the service provided. Though you may provide refunds for the day of interruption, the time and inconvenience it causes to people who need internet to work doesn’t compare.
Good morning, Kassidy,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm no additional issues since last year. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Joan
Reviewed Oct. 4, 2023
I give Mark ** 5 Stars!!!! He saved me!!! Called last night and the lady could not help me and did not listen to my concern and dismissed me by trying to charge for tech support. Ugh!!! Thank goodness for Mark!!! He has unbelievable knowledge and should be rewarded. You are lucky to have him!!!
Good morning, Teresa,
Thank you for taking the time to write and post your review. I am genuinely sorry to hear about your experience with the first representative that you spoke with. I am incredibly pleased to read that Mark was able to help and get everything set up for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
Terrible Internet service. Must have had 4 service calls. Last serviceman said it would be resolved if I had them install EERO. He ordered and installed EERO and still cannot stream a movie without stopping and rebooting system. VERY frustrating and unacceptable. Tired of calling and having to be put on hold to try and resolve same issue. Thanks for asking.
Thank you so much for taking the time to write and post your review.
I'm sorry for the problems with our Wi-Fi 360 Pro service you had experienced. I am glad that we were able to speak and that your issues are resolved now. I am happy we were also able to go over the benefits of the eero smartphone app together and how to perform system checks on your Wi-Fi from the app. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed Oct. 4, 2023
Had wifi drop probably 15 times since starting service. Called and reported. Tech showed up. Found a few things. Still dropping wifi several times a day. I have all your equipment. Thinking about putting in my own router. Had service last year and had no issues.
Good afternoon, Greg,
Thank you for taking the time to write and post your review. I am deeply sorry to read that you were having so many service interruptions. I am happy to confirm with you that these issues are now fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2023
I don't know the order number but I placed order online and was charged full AMT and I have spoken to 5 different people and told it should be corrected and it hasn't been corrected. It is very frustrating. Everyone says they will help but no one follows through.
Thank you so much for taking the time to write and post your review.
I am sorry it took several calls into our customer care line to get the appropriate discount towards your installation fee. I am so glad we were able to speak and that your issue has been resolved now that the proper adjustment has posted to your account. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Lex
Reviewed Sept. 30, 2023
I have continually reached out to customer service for help with our ongoing internet problem. I continue to troubleshoot multiple times a day and they continue to tell me “well I see it is on now” only to go out 10 minutes later. I have asked for a new modem to be sent but they refuse. I have been told I have to wait almost 3 weeks for a tech to come help all while I continue to pay my bill. Please if you have another option take it.
Good morning, Rebecca,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Sept. 29, 2023
We got internet service through them. The installation went okay and the quote was the same as the final price. But the service is not good. It cuts out a lot. My wife's running a class, and she gets knocked off two or three times a day. I've tried calling customer service and they say everything is good on their end. They want a lot of money and I'm getting very slow internet. I'm paying more than I could get for fiber optics at a gig. So it's a no-brainer to switch providers.
Good evening, David,
Thank you for taking the time to write and post your review. I am deeply sorry to see that you experienced service issues. If you do decide in the future to get services with us, please don't hesitate to call us if an issue arises. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 24, 2023
Interacting with Mediacom's reps has always been pleasant. People are always easy to deal with. If one person couldn't help, they would take information and send me to another. So, my things were always resolved very quickly. My internet service is really good. It rarely goes out. I like that it always works. The other people I know have things and when it storms, they don't have any. I always do. If I ever have any problems, I use the online assistant to help me if I need something to get it back up. I've been happy with it. The speeds are fine as far as downloading and I don't see issues streaming anything. I do a lot of streaming, but I don't see any issues or have problems with it. Price-wise, it's not terrible.
Good morning, Sharon,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your experience with both our representatives and with the services provided. Thank you for sharing with everyone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 21, 2023
I have lived here for 13.5 years and Mediacom is the first company I signed up with because back then, there was a $19 deal. So, I accepted that and the price kept on going up. But it is what it is. I have the internet and a landline but I just leave it unplugged because I was getting constant spam calls on it. But it comes in handy if I set my cell phone somewhere and can't find it. I call myself. I like that I can pay by phone. It’s convenient and Mediacom doesn't charge for that. If service gets interrupted for some reason, they're right on it and get it fixed. There are a lot of good things about them.
Good morning, Lynn,
Thank you for taking the time to write and post your review. I am incredibly happy to see that you have stayed with us as long as you have, and we do appreciate that. I am also happy to read that overall, your experience with us has been great. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 20, 2023
Mediacom is the only cable service or internet service that's provided in my area and their service has been of good quality. I had a technician come out two times out of the six years I've had it. Lightning had hit the box outside and my TV, stove, and Wi-Fi box blew up. I reached out to Mediacom through the app. You go in there and tell them what the problem is and then someone will call you back. When I reached out, someone came in the next two days. The technician came out to replace my Wi-Fi box. He did what he had to do and when he was finished, he'd let me know. Go with Mediacom.
Good morning, Travonne,
Thank you for taking the time to write and post your review. I'm sorry to hear about the damage that some storms had caused. I am, however, incredibly happy to read about how you are satisfied and happy with our services. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 18, 2023
I like the way that I could get more channels on my cable with Mediacom and the way they explained everything to me including what channels I would be getting. I also like the price. I got a lot of TVs hooked onto it. I also have Mediacom for my internet and house phone. I use the internet for streaming and my grandchildren use it for games.
Good evening, Patricia,
Thank you for taking the time to write and post your review. I am incredibly happy to read about your overall experience with our services. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 17, 2023
The only thing I like about Mediacom is because of the TiVo boxes. I work a lot, so I like to record a lot of shows so when I get home, I could play them, which I got a DVR box. I could watch shows in any room I have the TiVo box. But from day one, I've been having a lot of issues with the DVR. I've gone through many DVR boxes.
Reviewed Sept. 17, 2023
Initially, we had very poor luck with Mediacom but they've done better. There is a different provider coming into the area so that competition is going to make Mediacom better. Everything was very positive with their team and their professionalism is very good. We used their internet service and we got a higher level because we had a teenager who wanna play games, watch TV and stream. I don't ever remember him complaining so, it must have been good.
Good evening, Stacey,
Thank you for taking the time to write and post your review. I am deeply sorry to hear that you initially had poor luck with our services. I am happy to read that services have improved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- mediacomcable.com