Mediacom Cable Reviews

3.8

7,773 reviews

5
46%
4
21%
3
10%
2
9%
1
14%

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Updated May 17, 2026

By: Taylor Sansano

+2 more

Edited by: Chloe Cochran

Edited by: Amanda Futrell

About Mediacom Cable

Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.

Pros

Flexible internet, cable, landline and mobile plans
Speeds ranging from 300 Mbps to 1 Gbps
Reliable high-speed internet service
More than 170 channels available
Includes on-demand viewing

Cons

Internet subscription required for all services
Not available in all areas

Mediacom Cable Reviews

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Page 4 Reviews 240 - 440

MelissaTifton, GA

Verified purchase

Punctuality & Speed

Reviewed June 3, 2025

I have been a customer since 2020 I believe and I have always been happy with my service until this year, suddenly I have had issues constantly with my wifi signal going out multiple time a day on an almost daily basis, I was told to reconnect the Eros and then the issue would stop but it hasn't and I am still having issues with it cutting off and them coming back on about 5 to 10 minutes later if at all. I am getting to the point where I am thinking about finding new service but I would love to stay with this company if the problem will stop.

Thanks for your vote!

ShawnHerrin, IL

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed June 3, 2025

It arrived fast and great service. Have enjoyed using it to stream. It works perfectly well. Dealing with customer service is good. Never have any issues. Always have had great service. Always learn about something new. I would always recommend them to friends and family. Excellent service overalls. Never have issues getting help when I need it.

Thanks for your vote!

Response from Mediacom Cable

June 9, 2025

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying the services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Joan

KathyDyersville, IA

Verified purchase

Customer ServicePunctuality & SpeedMaintenanceStaff

Reviewed June 3, 2025

I called last Thursday, May 29, 2025 because the TV guide information quit working on two TV’s. It just says title not available. It had not worked for about a week and I thought maybe it was a glitch in your system and would reset. It didn’t. The gentleman I talked to said someone would contact me within 24 hours and here we are six days later and I’ve heard nothing. I have unplugged both boxes and still nothing. HELP!!!

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TrevorWaseca, MN

Verified purchase

Trevor increased rating by 4 stars.

Customer ServiceTimeliness

After a positive interaction with Mediacom Cable, Trevor increased their star rating.

Original Review: June 3, 2025

Called to have a tech come to investigate reason for dropping connection. Tech replaced outside line connectors. Determined issue was with line across highway (was noisy). Tech couldn't replace due to traffic frequency. Was going to call for bucket truck to replace. No response yet. Repair status is unknown. May have been completed, may not have. Communication is lacking.

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Response from Mediacom Cable

June 19, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JamesGrimes, IA

Verified purchase

Customer ServiceSales & MarketingPriceStaffRates

Reviewed June 3, 2025

My price went up $100 a month and called and was promised to be contacted by promotional team and have not received a call. Will now have to call back and have person tell me they can't help. Maybe this time someone will reach back out and help me. I have been with Mediacom for over a decade.

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RayIowa City, IA

Verified purchase

Customer ServiceStaff

Reviewed June 3, 2025

I initiated an inquiry through the online chat tool about why our Internet was slower than expected. I was directed to remove any splitters (which were none), this resulted in a completely unnecessary services technician call. Issue was eventually resolved easily with a phone call.

Thanks for your vote!

Response from Mediacom Cable

June 9, 2025

Good morning,

We appreciate your business.

Joan

CheriWaterloo, IA

Verified purchase

TechPunctuality & SpeedMaintenance

Reviewed June 3, 2025

I was told 2 weeks on the cable being buried. It still has not been touched and it makes it difficult to mow our big yard. Please do something about this soon. I appreciate how quickly you came out to fix since Waterloo Fiber cut our cable but I am afraid something will happen to the cable just laying in my yard.

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Response from Mediacom Cable

June 24, 2025

Good afternoon Cheri ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

TammyGreenfield, MO

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed June 3, 2025

This has been a very pleasurable experience. I was awesome movies, watch inspirational speaker, Joel Osteen, about God and Jesus that really lift my spirit each day. My grandchildren have video games and kid movies that are a real asset for us all. The variety is amazing and I'm so blessed to get all of this for 31.00$ a month. Anytime I have a question customer service is prompt to answer kindly and accurately. I recommend this service to everyone and I enjoy my service every day.

Thanks for your vote!

Response from Mediacom Cable

June 4, 2025

Good morning,

We appreciate your business.

Joan

JosephHuntsville, AL

Verified purchase

Customer ServiceTechPriceRates

Reviewed June 1, 2025

We’ve been through a lot of companies, and their service had been on and off and not working frequently. Mediacom seems to be giving us good phone and internet service. We’ve had it for just about a year, and I haven’t had any problems with them yet. Reaching out to them was simple, and they didn’t do any installation. They just hooked up the router and sent it to us. The price we pay for service is fair. We’re satisfied with them so far.

Thanks for your vote!

Response from Mediacom Cable

June 2, 2025

Good afternoon,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

DwainGilbertsville, KY

Verified purchase

Reviewed June 1, 2025

We have been having trouble with our internet connection for 2 weekends in a roll. We have done all the trouble shooting and had no luck. Everyone around us, their cable is working. We just have the internet package. Not sure what to do with this issue. We are only here on the weekends.

Thanks for your vote!

Response from Mediacom Cable

June 2, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service 8556334226 or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

DSpringfield, MO

Verified purchase

Staff

Reviewed June 1, 2025

I’ve had Mediacom for probably two years now. The service was good, but it seems like there were quite a few times when I’d get texts saying there were issues in the neighborhood and the service was going to be down for a while. Then, it would eventually be back up.

Thanks for your vote!

Response from Mediacom Cable

June 2, 2025

Good afternoon,

We appreciate your business.

Joan

DorothyNavarre, FL

Verified purchase

Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaffRates

Reviewed May 31, 2025

Mediacom has a monopoly where I live. When I moved here 10 years ago, they're the only ones here. AT&T has gotten the green light to bring in fiber optics, but that's been two years now that I've been waiting. But yeah, they literally have nobody else. The little towns next to us have different kinds of cable companies, but here, we have no alternatives. I didn't want to go with any kind of satellite because of hurricanes. Mediacom was the only one that had underground utilities also when I got here.

As long as I've had them, I have kind of a love-hate relationship with them. Once I just went to the Internet, then I no longer had their cable service. It was still pretty good until this month. I've had more daily outages and I don't have the internet. I called them, because I had noticed my bill went up and my TV would lag. When they were talking, the mouth was moving, and then I'd hear the sounds later. Or it would be the talking, then it would freeze. I'm peeved at them right now.

The first technician couldn't take care of the problem, so he said he had to go to a different department. I don't know if they've been out and it's just underwater again, but I found out they moved my connection two doors down. I have a tower in my yard that is connected to the road, but they took me from there and they put me two doors down. They were supposed to send another tech out.

My high speed Internet service costs $116 a month. I was on a special plan used to pay $90 which is the highest tier they have for gamers. The representative said that they're no longer giving that special, but I could downgrade my service and get two eero devices to better coverage output. I know that it'll lower my payment to $100, but then my service will go down because I won't be in the top tier plan. I don’t think two eero devices mean I'm going to get good service. I will still just be paying for a crappy service.

I have a smart home, and I love it. My alarm system, my TVs, and the dehumidifier are all hooked up to smart plug-ins. My lights depend on the Internet. When I go to bed, I’m comfortable. If I don't have internet, it sounds frivolous, but dear God, I go to get up and turn off the light. My AC is also hooked up to the Internet, so when that goes off, then I can't regulate my AC.

Their customer service is a hit and miss. Sometimes the representative has a very thick accent. I have bad hearing so I have to tell them that they're talking too fast. I don't mean to be mean, but I just can't understand them. A lot of times that I get really exasperated because they don't slow down talking, I will tell them, “Sweetheart, I'm sorry but I've got to call back because we're just wasting each other's time.” So, I'll just hang up and call back to hopefully get somebody else. But often, there's not enough that they can do for me.

I used to tell my friends to go with Mediacom because every time there is a hurricane, I never had an outage with my Internet. Whatever Mediacom is doing now, they should stop the bullshit.

Thanks for your vote!

BobRidgecrest, CA

Verified purchase

PricePunctuality & SpeedOnline & AppStaffBillingRates

Reviewed May 31, 2025

My wife talked me into getting Mediacom. Since the other service provider in our town, we only have two, were not doing any work on our street to put cable lines, we decided to go for Mediacom. Their customer service was nice. I am satisfied with what I have right now. We use it for both TV and internet, and the internet is high speed.

Thanks for your vote!

Response from Mediacom Cable

June 2, 2025

Good morning,

We appreciate your business.

Joan

MariettaKeokuk, IA

Verified purchase

Customer ServiceBilling

Reviewed May 12, 2025

Every time I try to log on to the web page I put in everything it says password wrong. I do another password, set everything, go to log in and it still won't work. Very frustrating that I give up and have to call the 1 800 number to see how much my bill is. b

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KennethJefferson City, MO

Verified purchase

TechPunctuality & SpeedRefunds & PayoutsBilling

Reviewed May 12, 2025

While paying top dollar, I am not getting the service I pay for.... I have a customer for many many years.. Bill is always paid.. Never late with bill payment... So why is my service so bad... About ready to change to a different provider.... With them many outages and super slow internet speed.. P/s I only use internet and my computer is a new model.. There are no other items using the internet. No tv either..

Thanks for your vote!

KathyOttumwa, IA

Verified purchase

Kathy increased rating by 1 star.

Customer ServiceRefunds & PayoutsStaffBilling

After a positive interaction with Mediacom Cable, Kathy increased their star rating.

Original Review: May 12, 2025

Ever since I changed to paperless billing, every bill is wrong. Each bill always says I have an unpaid balance. I call and talk to a customer service representative and they are very polite. They put a credit on my account, but the next time I get a bill it still says unpaid balance. It is like your online billing doesn't pay attention to what the representative does. How can there be an unpaid balance when you withdraw it directly from my bank account? It doesn't make sense and I get tired of having to call you each month.

Thanks for your vote!

Response from Mediacom Cable

July 10, 2025

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

HowardHamel, MN

Verified purchase

Customer ServiceTechPriceStaffBillingRates

Reviewed May 11, 2025

Mediacom used to have all the sports games. But, I'm disappointed now that they do not have Twins. Things are changing. Still, they have plenty of channels to choose from. Their customer service is polite and will answer back or send a message that they got the check when I do the payments. I never had any problems with them. However, the monthly charge seems to keep going up. I liked it better when it was just 120 bucks. But it's getting up there now at 200 bucks for a fixed income 80-year-old.

Thanks for your vote!

Response from Mediacom Cable

May 12, 2025

Good morning,

We appreciate your business.

Joan

JerrySpringfield, MO

Verified purchase

PriceStaffRates

Reviewed May 11, 2025

I switched to Mediacom when CBS went off of DirecTV. And I also just got cable through Mediacom. I have Showtime, Paramount, and NFL All Access. My set is from ’03, and I think their cost is too much.

Thanks for your vote!

Response from Mediacom Cable

May 12, 2025

Good morning,

We appreciate your business.

Joan

SylviaDes Moines, IA

Verified purchase

Customer ServiceTechPriceStaffBillingHonesty & Transparency

Reviewed May 11, 2025

I had a wonderful experience with MediaCom. I've had them for about three months. The customer service is great, and the quality of service is wonderful. I haven't had any trouble.I went with Cellular One at first, and I was supposed to have a $78 monthly bill. In my first two months, one was $169, and the other was $172. I cut the service right away and went with Mediacom. I heard about hidden fees and stuff, but I haven't had trouble. It's been exactly what my bill was every month.

They really have been great. I have no complaints. Trust me, I'm the type of person I would tell you. I think that they're a good company.

Thanks for your vote!

Response from Mediacom Cable

May 12, 2025

Good morning,

We appreciate your business.

Joan

ZackeryValdosta, GA

Verified purchase

Customer ServicePriceRates

Reviewed May 10, 2025

Mediacom has always been a go-to for this area. When I moved back here, I decided to go back with with them ‘cause I’ve never had problems in the past. The price is perfect and spot-on. Overall, their service has been great but I hope they went out a little bit further out into rural areas.

Thanks for your vote!

Response from Mediacom Cable

May 12, 2025

Good morning,

We appreciate your business.

Joan

WillardThomasville, AL

Verified purchase

PriceStaffRates

Reviewed May 10, 2025

Overall I am pleased with Mediacom. The prices are a bit high, but we are in a rural area so I understand that delivery costs can be high. Reliability (uptime) is my top priority. I've had service for many years and have seen uptime cycle over the years. Currently, uptime is improving. There are still times when service interruptions are too frequent but the trend seems to be improving.

Thanks for your vote!

Response from Mediacom Cable

May 12, 2025

Good morning,

We appreciate your business.

Joan

RobinAtmore, AL

Verified purchase

CoveragePunctuality & SpeedRefunds & PayoutsStaff

Reviewed May 9, 2025

Our service kept going out for over a month. Technician could not fix it, and they never sent a lineman to check the signal which is what I was told the problem was. I finally cancelled Mediacom all together. Now I am waiting on my refund. I have never been so unhappy...

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JohnNavarre, FL

Verified purchase

Sales & MarketingPunctuality & Speed

Reviewed May 9, 2025

It seems that there are issues between the Mediacom servers and Apple Mail. Every day I get a warning that Mail cannot communicate with the Mediacom server. It happens multiple times a day. Even when it does communicate, it's slow to download the mail. I have tried all the usual troubleshooting. I've reloaded the Mail app, deleted it. Set it back up again. Spoken with Apple numerous times. Nothing seems to work. Got any idea why this is so troublesome?

Thanks for your vote!

Response from Mediacom Cable

May 12, 2025

Good morning,

We appreciate your business.

Joan

PatriciaShannon, IL

Verified purchase

Customer ServiceRefunds & Payouts

Reviewed May 9, 2025

Service was greatly improved after the service call yesterday. Internet was much faster. It was out 5 times on Tuesday & 4 times on Wednesday. It was good after service call yesterday. And now out again 2 times this morning & again this afternoon. Very frustrating to pay for service which isn't great. Can't use my house phone either when it is out..

Thanks for your vote!

Response from Mediacom Cable

May 12, 2025

Good morning,

We appreciate your business.

Joan

VijayCoralville, IL

Verified purchase

Customer ServiceRefunds & PayoutsBillingTimeliness

Reviewed May 9, 2025

MY Account services for TV for suspended/deactivated for change in the Box device on TV. The service was terminated In January 2025 and Mediacom is still billing us and has collected the payments for the months of January, February, March and April through the ACH. I have requested for the Refunds and no response has been delivered.

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Esther ElizabethMaple Plain, MN

Verified purchase

Reviewed May 9, 2025

I have had nothing but satisfactory experience with media com for a long time. I am 86 ,so that is a lot of years. You provide a problem free platform for me to enjoy watching your nicely various programs. I look forward to watching the news and a variety of great programs. I really look forward to your accurate offering of the news. I also enjoy your nice offering of great programs and movies.

Thanks for your vote!

Response from Mediacom Cable

May 12, 2025

Good morning,

We appreciate your business.

Joan

DanWaukee, IA

Verified purchase

PriceStaff

Reviewed May 9, 2025

Technician was highly knowledgeable, accurate and timely in installing our internet services. Assisted in setting up all devices to communicate with wi-fi. He had an excellent personality and is an asset to you company. Internet appears to be working properly. Also we are saving money compared to our cost for previous internet services from Mediacom.

Thanks for your vote!

Response from Mediacom Cable

May 12, 2025

Good morning,

We appreciate your business.

Joan

JamesColumbia, MO

Verified purchase

Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

Reviewed May 9, 2025

Couldn't be happier with my service. Speedy and on point! Well worth it for what I pay for the package I have. Customer service is great as well, always there and always helpful. I give Mediacom a 5 star rating and refer their service to all of my friends and family.

Thanks for your vote!

Response from Mediacom Cable

May 12, 2025

Good morning,

We appreciate your business.

Joan

RonaldJefferson City, MO

Verified purchase

Customer ServiceMaintenanceStaff

Reviewed May 9, 2025

When my house was built several years ago the main connection was on a pole across the street. I requested they go under the street and connect to my house. After several breaks in the cable because it was over the street and large vehicle break it. Then they connected to a pole above the house and run the cable under ground around the back of the house. Every time the neighbor wants a telephone of Socket company line to their house the cable gets cut again. I went to the local office and a lady said a technician would contact me. That was almost a month ago and the cable is still laying on the ground and no one has bothered to contact me.

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GaryDewitt, IA

Verified purchase

Customer ServiceStaff

Reviewed May 8, 2025

Mediacom tech ** Chris ** worked closely with us throughout the entire week of outages. He followed up closely with us on all outstanding issues and provided tech service that was excellent. We appreciated his understanding and empathy while he worked with us. I asked for his name and employee ID in order to let Mediacom know that we were very impressed with the help that we got.

Thanks for your vote!

Response from Mediacom Cable

May 9, 2025

Good morning,

We appreciate your business.

Joan

MichaelCarroll, IA

Verified purchase

PricePunctuality & SpeedRates

Reviewed May 8, 2025

I had no significant bad experiences. I was a cable and internet customer in Waterloo, IA for about 7 years, then internet only as I switched to YouTube TV. About a year later I moved to Carroll, IA and took my internet service with me. I had an issue with the modem I brought from Waterloo.....It was eventually replaced and I had no problems after. I ended service due to building I live in changing to DirecTV for some of the residents which was incompatible with Mediacom on the co-ax cable system. My biggest issue with Mediacom is pricing.....and the predatory raise in rates. I probably would have left after the next rate increase if I had my choice.

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Response from Mediacom Cable

May 9, 2025

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you enjoyed the services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JohnCarroll, IA

Verified purchase

Customer ServiceTech

Reviewed May 8, 2025

Lost internet and service tech had hard time getting it back up. Still have problem with internet that keeps thinking on TV shows. Which I should have 1 gig and shouldn't have that trouble. You can get rid of that auto phone. It was hard to get a real person. Took about 4 phone calls.

Thanks for your vote!

Response from Mediacom Cable

May 9, 2025

Good morning,

We appreciate your business.

Joan

TeresaRobertsdale, AL

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed May 8, 2025

My prior WiFi combo got damaged during a storm having to buy a new one. After installing the router I had to call Mediacom to connect the new personal Wi-Fi router combo. The wait to connect wasn't long. The person that answer was very helpful and quick to resolve my situation and get connected again.

Thanks for your vote!

Response from Mediacom Cable

May 9, 2025

Good morning,

We appreciate your business.

Joan

NolanSpringfield, MO

Verified purchase

Billing

Reviewed May 8, 2025

Ole girl working at the front desk is nice as can be if you go to the one off of Enterprises Lane and talk to the younger gal. I was there with cash in hand to pay a bill. If you're there for any other reason I've heard they are... The type to use people... For financial gain.... I think there is a word for that ...

Thanks for your vote!

Response from Mediacom Cable

May 9, 2025

Good morning,

We appreciate your business.

Joan

PaulBethany Beach, DE

Verified purchase

Staff

Reviewed May 8, 2025

The technician was on-time, explaining what was to be completed on the outside and inside of the home. After completion the technician reviewed the system and verified the signal was working properly. The technician represented the company in a professional manner answering all our questions. I would recommend Mediacom for the professional staff.

Thanks for your vote!

Response from Mediacom Cable

May 9, 2025

Good morning,

We appreciate your business.

Joan

SarahCedar Rapids, IA

Verified purchase

CoverageTechMaintenance

Reviewed May 8, 2025

I have had 3 techs come out to see look at my wifi to try to fix it. Not until the 3rd one I found more information about what’s going on and what to fix. I am mad at you guys! I had to explain my story each time to each person that came to REPORTS not being SEEN LIKE WHAT THE HELL! I am over you guys! When it came to FIXING the problem it was a mess and I am mad. The 3 techs were VERY nice. I give them 5 stars but to the WHOLE thing of 7 days of NO INTERNET! YOU get 2 stars.

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StanJefferson City, MO

Verified purchase

Punctuality & SpeedStaff

Reviewed May 8, 2025

Tried to upgrade our WiFi and a series of issues caused a five day delay. Technician who finally came was pleasant and competent. The fact that such a simple matter could not have been resolved more quickly is not acceptable.

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TheresaHarlan, IN

Verified purchase

Customer ServiceContract & TermsPrice

Reviewed May 8, 2025

When cable was hooked up guy unhooked other cables in brand new A/V box so he could figure out which room was the one we wanted modem in. Never hooked them back up so we had to call A/V guys back out to figure out why our attic antenna wasn't working. Cost us $65. Also took them 33-35 days to bury the cable. Service left much to be desired.

Thanks for your vote!

Response from Mediacom Cable

Aug. 12, 2025

Good afternoon,

Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest regards,

Joan

ThomasValdosta, GA

Verified purchase

Customer ServicePunctuality & SpeedMaintenance

Reviewed May 8, 2025

Hurricane Helene hit this area in September, 2024. Afterward, I was without power for a period of time. I began reporting internet problems to Mediacom in December, 2024. I had many issues, and called many times. It does appear now, in early May, 2025, the problem has finally been resolved. I have no idea why it took more than four months to make the repairs, and I have no idea what was causing the problem. It has been very frustrating.

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EdithKingston, NY

Verified purchase

Punctuality & SpeedRates

Reviewed May 8, 2025

Requested going back on vacation rate, but was told it’s possible only once a year. Received a lower monthly rate by reducing speed of the internet, since I will not be using it for the next 5 or 6 months. I will be saving about one third of the monthly fee. Not the best deal, but not the worst…. I wish it would be possible to renew a vacation rate in the same year.

Thanks for your vote!

Response from Mediacom Cable

May 9, 2025

Good morning,

We appreciate your business.

Joan

FrankDes Moines, IA

Verified purchase

Customer ServiceTechPunctuality & SpeedTimeliness

Reviewed May 8, 2025

I had a problem with my whole home cable box, it died. Called Mediacom, they scheduled a tech but didn't order a new box. The tech showed up and he ordered a new box and reset the appointment. When the box showed up, the tech was here the next day all good. But the new box doesn't record well and stalls/pauses its recordings. But he told me that Mediacom is not going to support DVR in the future, only IP boxes. We watch the majority of our programming recorded and not live. Sounds like I'll have to change providers in the future.

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BettyAmes, IA

Verified purchase

Staff

Reviewed May 8, 2025

Sorry, I have forgotten his name since I've been a couple weeks ago and he came. He was the most thorough person I've had in all the many Mediacom cable TV problems I've had. He was even checking the one wall where no one had ever checked before. He eliminated a double Spicer, where only a single one was stated. Bottom line, Windsor Oaks, Ames, Iowa needs to get all new wiring system since this building is 25 years old and we have had constant problems galore.

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Response from Mediacom Cable

May 9, 2025

Good morning,

We appreciate your business.

Joan

RobertWaterman, IL

Verified purchase

BillingTransparency

Reviewed May 8, 2025

I was able to switch Internet plans without a big hassle and I'm up and running. My new plan is working out fine and my updated bill looks to be correct. I did not require all the data that came with the unlimited plan so the 300 plan is perfect.

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Response from Mediacom Cable

May 9, 2025

Good morning,

We appreciate your business.

Joan

WilliamNew Lisbon, WI

Verified purchase

Customer Service

Reviewed May 8, 2025

I cancelled service with a competitor in order to switch to Mediacom on 3/31. A line needed to be dropped and buried. I was told it would take 2 weeks but it's still not done. In subsequent phone calls to customer service I was informed of a day it would be completed multiple times and it is still not done. This began 6 weeks ago. I regret switching services at this point.

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Response from Mediacom Cable

Aug. 7, 2025

Good afternoon,

Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

We appreciate your business.

Warmest regards,

Joan

StephenAlbia, IA

Verified purchase

Stephen increased rating by 2 stars.

Customer ServiceStaff

After a positive interaction with Mediacom Cable, Stephen increased their star rating.

Original Review: May 8, 2025

Since moving in to our new home we have experienced, daily interrupting of our TV broadcasts with "Loading". Some are brief and others longer. When we called Mediacom, we were told it was an outage. It still happens daily. Not good service! We expect for $200+ per month to enjoy our TV. We hope you will look into this problem and get it corrected. If a technician is necessary to resolve this, please advise.

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Response from Mediacom Cable

May 15, 2025

Good afternoon,

Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue. Our contact number is a 24 hr number and we are here to help you resolve any issues you are having. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.

Warmest regards,

Joan

CathyPensacola Beach, FL

Verified purchase

Billing

Reviewed May 8, 2025

My bill is over 300 a month, I was told that its was $100 and something when I signed up. This seems too high. I know I have extra boxes but the equipment rental seems high. I was with Comcast for years and my bill was around $275 a month.

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GarySpringfield, MO

Verified purchase

Customer ServicePrice

Reviewed May 8, 2025

2 days after my service was disconnected, I received my monthly statement by email as usual and it included a $733 charge. (I had returned the equipment 2 days before.) Because I had auto pay, this was very upsetting! I'm just glad I don't need service from Mediacom any longer.

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Response from Mediacom Cable

May 12, 2025

Good afternoon,

Thank you for taking the time to write and post your review. I'm very sorry to hear in regards the bill concerns. If there is anything else we could assist you with please reach out to us at 8556334226. We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

We appreciate your business.

Warmest regards,

Joan

KarenSpringfield, MO

Verified purchase

Punctuality & SpeedMaintenanceStaff

Reviewed May 8, 2025

This company is wonderful at attending to issues and get a technician out as quickly as possible to fix any problems. The workers are always very nice, considerate and listen to what I feel I need to tell them in regard to the issue. They have gone above and beyond to tend to it, especially this last time they were out. I would recommend them to anyone.

Thanks for your vote!

Response from Mediacom Cable

May 9, 2025

Good morning,

We appreciate your business.

Joan

WinifredAlbany, GA

Verified purchase

Customer ServiceSales & MarketingPriceStaffRatesValue

Reviewed May 8, 2025

We have enjoyed Mediacom Cable since 2007. We love Mediacom. However, the price is very expensive to obtain all the great channels. I wish you all would offer promotional discounts for loyal customer. There are always new customers discounts but please offer great values for the long time customers. Great customer service and knowledgeable staff.

Thanks for your vote!

Response from Mediacom Cable

May 9, 2025

Good morning,

We appreciate your business.

Joan

VinceHibbing, MN

Verified purchase

Customer ServiceTech

Reviewed May 8, 2025

No internet. I have 2 Eeros. They are fighting each other and I am not able to sync my specific devices to a specific channel because they are supposedly "smart". Continued dropped internet constantly. Service tech's fix was to unplug the one in garage but that didn't work. They didn't know what to do or provide a fix for my continued problem. Please call me with Mediacom's resolution. **

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Response from Mediacom Cable

July 9, 2025

Good afternoon ,

Thank you for your review. I'm sorry to hear about the service issues that you have experienced. Could we please have you reach out to our team we have attempted to contact you muliple time and have not been successfull there is a message stating we are not able to leave a voicemail for you. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

JamiFayetteville, TN

Verified purchase

Customer ServiceBilling

Reviewed May 8, 2025

I did this at the office in Huntsville. First level customer support can very rarely fix what I need fixed and once they start transferring me up the line it just gets worse. The lady at the Mediacom office got everything straightened out including what my billing was supposed to be. Customer support on the phone always promises me one thing and it never happens.

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Response from Mediacom Cable

May 9, 2025

Good morning,

We appreciate your business.

Joan

MeghanDes Moines, IA

Verified purchase

Punctuality & Speed

Reviewed May 8, 2025

We used to be happy with our Mediacom internet service, but for the past 2 or 3 months, our service is constantly disrupted. It is usually restored quickly, but it happens several times per day. We have seen Mediacom vans in our neighborhood but it seems that the issue doesn't get resolved. We have two people in our house who work from home and this has been very disruptive.

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AprilMillsboro, DE

Verified purchase

Refunds & PayoutsMaintenanceStaffBillingResolution

Reviewed May 8, 2025

When logging into my account, I kept getting messages that there was a problem with my autopay, however the payment method was working. This persistent incorrect messaging caused me to over pay my account. The representative was great, and fixed the issue, but I'm not sure why this was happening to begin with.

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Response from Mediacom Cable

May 19, 2025

Good afternoon,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your auto pay issues you have experienced. I am happy I was able to speak with you today and confirmit has been reset up. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

CarolHutchinson, MN

Verified purchase

Customer ServiceStaffTransparency

Reviewed May 8, 2025

Nothing has happened yet and we received a letter stating that it had. There was to be new line from the box to the house. Then come back out and run new line inside. All that was done is they took off something at the post to help with the buffering and streaming. Very disappointed when I called and was told that they didn’t have any update for me.

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TinaDes Moines, IA

Verified purchase

Punctuality & SpeedResolution

Reviewed May 8, 2025

I have had no problems with my internet service. It is fast, reliable and I would not trade another company for Mediacom. Keep up the great work. Thank you very much for all that you do. If I have had an issue with Mediacom they resolve it within a 24-hour period so again no issues whatsoever.

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WilliamMarion, IL

Verified purchase

Customer ServicePunctuality & SpeedBilling

Reviewed May 8, 2025

Great job. Every time I call with a question it is worked out very quickly. I had a few questions about my bill. The person I spoke with was able to get the issue resolved with in about 6 minutes. Keep up the good work..

Thanks for your vote!

Response from Mediacom Cable

May 9, 2025

Good morning,

We appreciate your business.

Joan

AngelaNavarre, FL

Verified purchase

Staff

Reviewed May 4, 2025

Internet-wise, everything’s working great and we’re enjoying it. We had an issue with the tech service when he drilled a hole into our electrical thing, and we lost electricity. But I went and signed the release yesterday, got a check, and we’ll have everything that was ruined fixed and replaced. Two weeks after our cable was installed, we haven’t been able to watch TV for more than five minutes. We can watch Roku using the internet and it’s fine, but as soon as we put it on the box, we’re not even able to watch the news. I shouldn't have to pay the bill since we haven’t been using the cable, and hopefully, they can come and fix it soon.

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Response from Mediacom Cable

June 3, 2025

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

SaraValdosta, GA

Verified purchase

Customer ServiceStaffRates

Reviewed May 3, 2025

I've had Mediacom for a year or two. The customer service during the signup and installation were both good. When I call to speak to a representative, their customer service can be either not good or very great.

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Response from Mediacom Cable

May 4, 2025

Good afternoon Sara,

Thank you for sharing your experience with us! We’re glad to hear that your sign-up and installation process went smoothly and that you've received excellent service from many of our representatives. We strive to provide a consistent and high-quality customer experience, and we appreciate your honest feedback regarding call support.

We also understand the importance of addressing service concerns, including credits for service interruptions, and we appreciate you bringing this to our attention. Your feedback is valuable, and we’re continuously working to improve our processes. If there’s anything we can do to further enhance your experience, please don’t hesitate to reach out—we’re here to help! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Tina

JeremiahMason City, IA

Verified purchase

Customer ServicePunctuality & SpeedRefunds & Payouts

Reviewed May 2, 2025

Mediacom had the fastest internet around and I didn’t want anybody digging in my yard. But sometimes it isn't the fastest. I’d be streaming a movie on one TV, and it would buffer a lot. If it's the only thing streaming, it shouldn’t be buffering at all. But the service has been good.

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Response from Mediacom Cable

May 4, 2025

Good afternoon Jeremiah,

Thank you for sharing your experience with us! We’re glad to hear that you've found our service to be fast and reliable in your area, and we appreciate your positive remarks about our customer support.

We understand how frustrating buffering issues can be, especially when you’re streaming with only one device connected. Your feedback is valuable, and we’d love the opportunity to look into this further to ensure you’re getting the best possible experience with your high-speed package. I attempted to reach out by phone and left a voicemail. If you would like to schedule a technician, please feel free to give us a call at 855-633-4226 or text us at 66554. We’re happy to assist you!

We appreciate your business.

Tina

AnnaAmes, IA

Verified purchase

Customer ServiceContract & TermsPriceRefunds & PayoutsResolutionHonesty & Transparency

Reviewed May 2, 2025

I’ve had a good experience with Mediacom Cable so far. I haven’t had any issues with them. Customer service is good, and they explain everything clearly through calls and texts. They’re clear about what things are and what they do. They answer all my questions specifically and don’t sugarcoat anything.

One thing, though. They added a tech adviser service that I thought was required, so I’d been paying for that for a couple of months. I didn’t realize I could remove it until later, so I felt a little bit screwed. Otherwise, everything’s been good for the cost.

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Response from Mediacom Cable

May 4, 2025

Good Afternoon Anna,

Thank you for sharing your experience with us! We’re glad to hear that your internet service has been reliable and that our customer support has been clear and helpful in addressing your inquiries. Providing quality service and ensuring transparency in communication are top priorities for us.

We sincerely regret any confusion regarding the tech adviser service and appreciate your feedback on that matter. We’re pleased to hear that our team was able to accommodate your request and resolve the issue, as customer satisfaction is extremely important to us. If there’s anything we can do to enhance your experience further, please don’t hesitate to reach out—we’re always happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Tina

AngelaJoplin, MO

Verified purchase

PriceRates

Reviewed May 2, 2025

My son got me on Mediacom and I’ve had it for two years. The pricing is okay but I’d like it to be cheaper.

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Response from Mediacom Cable

May 4, 2025

Good afternoon Angela,

Thank you for being a valued Mediacom customer for the past two years! We’re delighted to hear that you’ve had a positive experience with our service and that the quality has met your expectations. We understand that pricing is an important factor, and we truly appreciate your feedback on that aspect. Providing reliable service is our priority, and we’re glad to know you’re pleased overall.

I also wanted to mention that I attempted to reach out by phone and left a message. If you have any questions or need further assistance, please don’t hesitate to get back in touch—we’re always happy to help!You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Tina

DianSpencerville, IN

Verified purchase

Staff

Reviewed May 2, 2025

It was back and forth. Because for quite some time, it just seemed like our system was always down, and they gave us information about it had to do with the weather. When the heat's bad, we have a lot more trouble with our internet and our television programming. They said that's common. It was frustrating at the start of it. But it seems like, in the last year, it's kind of come together and balanced out. The technicians who have come out, they were pretty good. They were pretty thorough about checking every area, because I think we got three setups of it. And they would try to walk me through it so that I could sometimes troubleshoot myself. Because when it comes time, they always wanna troubleshoot on the phone first, I felt like I might be frustrated because I could not understand what plugs I needed to pull, and this and that. But for the most part, they're really good at fixing it once they do get out there.

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Response from Mediacom Cable

May 4, 2025

Good afternoon Dian,

Thank you for sharing your experience with us. We recognize that service interruptions can be frustrating, and we appreciate your patience as we’ve worked to improve reliability. It’s great to hear that you've noticed a significant improvement over the past year and that our technicians have been thorough and attentive when assisting you. We understand that troubleshooting can sometimes feel overwhelming, and we’re glad our team has been able to guide you through the process and ensure everything is working properly.

Your feedback is invaluable, and we’re committed to providing the best possible experience. If you ever need further assistance, please don’t hesitate to reach out—we’re always here to help! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Tina

CarlosNavarre, FL

Verified purchase

Customer ServicePunctuality & Speed

Reviewed May 2, 2025

I’ve been their customer for 20 years. I have commercial and it is great. I get an immediate response. I also have residential, but I hardly call them for anything. The technicians that are sent out by Mediacom have been very good.

Thanks for your vote!

Response from Mediacom Cable

May 4, 2025

Good afternoon Carlos,

Thank you for being a valued customer for the past 20 years—we truly appreciate your loyalty! We’re glad to hear that our prompt attention to your commercial services has been a key part of your experience, and it’s great to know you’ve found our service convenient and reliable. Your feedback means a lot, and we’re committed to continuing to provide the level of responsiveness and quality you’ve come to expect. If there’s ever anything we can do to further enhance your experience, don’t hesitate to reach out—we’re always here to help! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Tina

ScottArnolds Park, IA

Verified purchase

Customer ServiceTechPunctuality & SpeedRefunds & PayoutsRates

Reviewed May 2, 2025

The signup experience was fine and I've had good customer service from Mediacom so far. When they came in for the installation, they couldn't bury the wire because the ground was frozen. But they came back and did it. They buried the wire last weekend.

Thanks for your vote!

Response from Mediacom Cable

May 4, 2025

Good afternoon Scott,

Thank you for sharing your experience with us! We’re glad to hear that your sign-up process went smoothly and that our team followed up to complete the installation once the conditions allowed. It’s great to know that our customer service has been meeting your expectations. We truly appreciate your feedback and your 4-star rating. If there’s anything we can do to enhance your experience even further, please don’t hesitate to reach out—we’re always happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Tina

RobinHuntsville, AL

Verified purchase

Customer ServicePriceStaffRates

Reviewed May 2, 2025

The cost is a little bit too much. I dropped my cable over a year ago because it was going to be about $250 for internet and cable, which is ridiculous and unheard of. Now, I just stream and have internet but the price keeps going up as well. I don't have a problem with the quality, though, and I've had good people when I have to call in. They're always very helpful.

Thanks for your vote!

Response from Mediacom Cable

May 12, 2025

Good afternoon Robin,

Thank you for taking the time to share your review—we truly appreciate your feedback. We understand that pricing plays a significant role in your decision, and we value your perspective on rising costs. While we remain committed to providing reliable service and high-quality support, we recognize that affordability is an important consideration for many customers. I’m glad we had the chance to discuss the different options available for your plan.

If you have any further questions, please don’t hesitate to reach out—we’re always happy to assist! You can contact our customer service team at 855-633-4226, or send a text to 66554.

We genuinely appreciate your business and look forward to continuing to serve you.

Warmest regards, Tina

XAlbany, GA

Verified purchase

X increased rating by 2 stars.

TechPricePunctuality & SpeedStaffRatesValue

After a positive interaction with Mediacom Cable, X increased their star rating.

Original Review: April 24, 2025

Overall, my experience with Mediacom has been positive. Having been with them for years, I rely solely on their internet service. The connection quality is good although there's a drop in speed most nights, which I suspect might be due to the package I have rather than the service itself.

Getting in touch with their representatives isn't difficult, which is comforting to know for when I choose to contact them. As for their pricing, it is satisfactory with good value for what I've contracted.

Thanks for your vote!

Response from Mediacom Cable

April 24, 2025

Good morning ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

DianeJefferson City, MO

Verified purchase

MaintenanceStaff

Reviewed April 24, 2025

The quality of the service is fairly consistent. On occasion, there have been interruptions, but they're understandable as inevitable maintenance and service adjustments. I've been a customer for around 8 years, and overall, the experience has been satisfactory.

Thanks for your vote!

Response from Mediacom Cable

April 24, 2025

Good morning,

We appreciate your business.

Joan

MAlbany, GA

Verified purchase

Customer ServiceContract & TermsTechPriceStaffRates

Reviewed April 24, 2025

I picked Mediacom Cable for my internet because I had tried other providers, and theirs seemed the most reliable. I conducted all the arrangements online, which was quite straightforward and streamlined. As for the installation, it went smoothly without any issues.

The quality of the internet has been consistently good and better than the previous providers I had used. In terms of customer service, the team handling the installation was commendable.

While I find the pricing to be fair, I wouldn't mind if it were slightly lower. However, overall, I'm satisfied with the service provided.

Thanks for your vote!

Response from Mediacom Cable

April 24, 2025

Good morning,

We appreciate your business.

Joan

MAlbany, GA

Verified purchase

Customer ServicePriceRates

Reviewed April 17, 2025

Overall, the quality of Mediacom's service is satisfactory. I've had to reach out to customer service with some questions, and I'd describe their assistance as good. Regarding the cost of the subscription, there is room for improvement on their pricing. If there's one aspect Mediacom could enhance for future clients, it would be the cost. Despite this, my experience with Mediacom has been solid.

Thanks for your vote!

Response from Mediacom Cable

April 17, 2025

Good morning,

We appreciate your business.

Joan

AliceAlbany, GA

Verified purchase

Customer ServicePriceMaintenanceStaffBillingRatesResolution

Reviewed April 16, 2025

I like Mediacom for its consistency. Unlike AT&T or DirecTV, their bills don't spike unexpectedly. I’ve relied on their service for years and enjoy the ability to make long-distance calls without extra charges.

Recently, my phone stopped working, but a Mediacom rep resolved it with a hard reboot.

Overall, I’d give Mediacom a perfect score for both service and pricing. They continue to meet my expectations.

Thanks for your vote!

Response from Mediacom Cable

April 17, 2025

Good morning,

We appreciate your business.

Joan

DanitaAlbany, GA

Verified purchase

Customer ServicePunctuality & SpeedOnline & AppMaintenanceStaffBillingRatesTransparency

Reviewed April 16, 2025

I got a reduced rate with Mediacom because I'm on food stamps and Medicaid. My first bill was unexpectedly high at $157, which almost gave me a heart attack since it was far from what we discussed. But the issue was thankfully resolved. Now, the bill is corrected to the expected amount of about $31 to $39.

When I initially called to address the billing issue, Mediacom's representatives were receptive and communicative. They handled my concern without hostility or animosity, and they were clear and concise in their explanations. I appreciate not having to resort to any confrontational exchanges; instead, our conversation was calm, positive, and proactive towards fixing the error. They respected my position and worked to resolve the issue efficiently, leaving me feeling valued as a customer.

Despite my short tenure with the company, around a couple of months, I am thus far pleased with the service, rating it a solid 4 out of 5 based on this early experience. The services I have include internet and cable, although I often use my tablet and phone for online access and have streaming set up through my own Roku device, not through Mediacom. So far, my Mediacom service has not posed any major issues, and it integrates well into my daily life mostly for watching TV.

For anyone considering Mediacom, I'd advise being attentive and ensuring that both you and the customer service representatives are clearly understood in any discussions—this transparency helps prevent misunderstandings. Always speak up if you're confused about any service terms for assured cooperation.

Overall, my experience thus far has been positive, and I hope it continues.

Thanks for your vote!

Response from Mediacom Cable

April 16, 2025

Good afternoon,

We appreciate your business.

Joan

KathrynJefferson City, MO

Verified purchase

Punctuality & SpeedTimeliness

Reviewed April 15, 2025

I *upgraded" to the eero 360 and it's a nightmare. My first new cable modem dropped the same day and I went without Internet for 4 days, they refused a credit.

Now, with only one TV and one work computer actually using the Internet, the TV buffers constantly and my daughter finally had to go back into the office and can no longer work from home unless "the Internet is replaced by a reliable service". The tech was here for hours and could not find anything. He finally told me to turn off the more secure IPv6, and said to wait. All it did was make my Internet less secure. Mediacom is unreliable and the service is spotty at best. If you have other options, I'd seriously recommend NOT going with Mediacom.

Thanks for your vote!

Response from Mediacom Cable

May 12, 2025

Good afternoon Kathryn,

Thank you for sharing your review—I truly appreciate you taking the time to provide feedback. I’m sorry for the challenges you’ve experienced with your upgrade and service, but I’m glad we had the opportunity to connect and get a new modem sent your way.

If you ever have additional questions, please don’t hesitate to reach out—we’re always happy to assist! You can reach our customer service team at 855-633-4226, or send a text to 66554.

Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We truly appreciate your business and look forward to serving you in the future.

Warmest regards, Tina

RichardLoda, IL

Verified purchase

Customer ServiceCoveragePunctuality & SpeedMaintenanceStaffTimeliness

Reviewed April 8, 2025

Our cable box just stopped working...lights flashing on box. When I called Mediacom, I was told that meant our box was shot! Placed the order for new one, arrived next day (wow), and so did the technician who promptly and professionally replaced the box. He reset everything to our satisfaction and the cable has been working since with no further incidents.

Thanks for your vote!

Response from Mediacom Cable

April 9, 2025

Good morning,

We appreciate your business.

Joan

JoeBettendorf, IA

Verified purchase

PriceStaffBilling

Reviewed April 7, 2025

My last bill was one hundred dollars more than the last. Not Happy. Reduce the cost by a hundred or more and I will stay with Mediacom. You will lose me as a customer otherwise. There are plenty of less expensive options. I talked to Colleen about this several weeks ago. She was very pleasant and helpful.

Thanks for your vote!

RobertMeridianville, AL

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed April 7, 2025

The technician that came was prompt. Polite and very professional. The work was performed quickly and efficiently. After he left there was an issue with how the router was set up. I called him. He answered right away and was very helpful in solving the issue. His name is Reggie **. Great guy! Great face for Mediacom.

Thanks for your vote!

Response from Mediacom Cable

April 8, 2025

Good morning,

We appreciate your business.

Joan

CarolGeorgetown, DE

Verified purchase

StaffBillingRates

Reviewed April 6, 2025

I have been a customer of Mediacom since July, 1989. My bill has gone from under $100 to over $300. I understand rates will increase and services have been added, but being retired, I am having to manage my budget more closely. I spoke to Melinda in your Loyalty Department who was very informative and overwhelming. I was hoping to have my bill reduced as I am a senior citizen now but apparently, this was not an option. I appreciate Melinda taking time to explain my options.

Thanks for your vote!

Response from Mediacom Cable

April 7, 2025

Good morning,

We appreciate your business.

Joan

VickiDes Moines, IA

Verified purchase

Customer ServiceTechPriceStaffBillingRates

Reviewed April 6, 2025

Mediacom Cable is the sole provider available in my apartment complex and I've opted for their basic cable service for the past couple of years, which I find adequate, at best. My interactions with their customer service have been positive; they were quite helpful during instances of service outages and a few billing issues when my connection was initially set up.

However, I find the cost of their service to be excessively high, particularly burdensome for those on a fixed income like myself. It's frustrating that despite paying a hefty fee, I'm restricted to just basic television with no diverse station options. This lack of variety might compel me to explore alternative media options, such as streaming services.

In summary, while Mediacom’s customer service has been reliable in my experience, the steep pricing and limited channel offerings stand out as major drawbacks.

Thanks for your vote!

Response from Mediacom Cable

April 8, 2025

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

WendyGold Canyon, MN

Verified purchase

Customer ServiceSales & MarketingRefunds & PayoutsStaff

Reviewed April 5, 2025

We did not want the box to begin with but the salesperson insisted as it was free. We never hooked it up. The tech said he would return it but we forgot all about it. I called to ask how to return and was told two options. We dropped it off.

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Response from Mediacom Cable

April 7, 2025

Good morning,

We appreciate your business.

Joan

DawnSanta Rosa Beach, FL

Verified purchase

Customer ServiceSales & MarketingPriceStaffRates

Reviewed April 5, 2025

I moved to a new area and chose Mediacom Cable because I wasn't familiar with any other companies and heard about them through word of mouth. My experience with the sales team was positive and the installation of the service was seamless. The overall quality of the service has been satisfactory, and I particularly appreciated the friendly and positive customer service. The pricing seems reasonably good. Mediacom has met my needs and I would rate my overall experience highly due to the excellent customer support and reliable service I've received.

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Response from Mediacom Cable

April 7, 2025

Good morning,

We appreciate your business.

Joan

RandellDes Moines, IA

Verified purchase

Rates

Reviewed April 5, 2025

Mediacom offers deals that seem fair. I pay around $46 a month for my service. Mediacom installed the service in October, and since then, it has been working well for me. Overall, I'm satisfied with the service and would give my experience a strong rating.

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Response from Mediacom Cable

April 7, 2025

Good morning,

We appreciate your business.

Joan

KarlaDes Moines, IA

Verified purchase

Punctuality & SpeedRefunds & PayoutsStaffBillingTransparency

Reviewed April 5, 2025

Mediacom has been around for many years and their location is close where I can conveniently go into their office to pay my bill. I'm not keen on using computers, so the ability to pay in person fits well with my old-school preferences.

One memorable experience I had with Mediacom was when they were conducting updates in my area. I live in a building designated for individuals 55 and older, and the entire building lost service during the updates. It was impressive to see how responsive Mediacom was—they dispatched four to five trucks quickly, and the situation was promptly resolved.

Currently, I only use their Internet service, and I'm pleased with its quality. For anyone considering Mediacom, I'd say the service is quite reliable, and interruptions are rare. Overall, I'm happy with how prompt they are in addressing issues.

Without hesitation, I would recommend Mediacom to friends.

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Response from Mediacom Cable

April 7, 2025

Good morning,

We appreciate your business.

Joan

StephenMonroeville, AL

Verified purchase

CoverageTechStaff

Reviewed April 5, 2025

Technician who came out today (and I think once before), Paul (don't know last name), did an excellent job at my church today. He carefully analyzed the connection problem, fixed it, and then explained in clear language what the problem had been and how he fixed it. Great job. Over the years have had a number of techs do work here and Paul is one of the best.

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Response from Mediacom Cable

April 7, 2025

Good morning,

We appreciate your business.

Joan

KimDubuque, IA

Verified purchase

Staff

Reviewed April 5, 2025

He was very efficient, knowledgeable, patient, polite and pleasant, and picked up after himself. He was locked into serving the customer, answering any questions I had and I much appreciated it. I would recommend you model others after him. He was far and above any other service person I have encountered from Mediacom.

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Response from Mediacom Cable

April 7, 2025

Good morning,

We appreciate your business.

Joan

SharleneJefferson City, MO

Verified purchase

Customer ServiceSales & MarketingPriceBillingRates

Reviewed April 4, 2025

Mediacom Cable was the cheapest at the time. They were in my budget. I've been with them for a couple of years now and use their services for internet, phone, and television. During the installation process, everything was handled efficiently and left in good order, a definite plus in my book. My experience with their customer service has also been quite positive; interactions have generally been smooth and satisfactory. However, there is one issue with their promotional discounts. While Mediacom does offer promotional pricing, which is great initially, these promotions eventually expire, causing our bills to spike significantly. For instance, our costs would suddenly increase from around $93 to over $100. This requires constant attention to renew promotions or find alternatives.

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Response from Mediacom Cable

April 7, 2025

Good morning,

We appreciate your business.

Joan

PatriciaLillian, AL

Verified purchase

Customer ServiceTechPricePunctuality & SpeedBillingRates

Reviewed April 4, 2025

My experience with Mediacom has been marred by concerns over pricing. While the service itself is reliable, the cost has become burdensome. It started at $50 but has steadily increased every three months. Now I'm paying an unsustainable amount on a fixed income. I tried connecting with customer service to see if there were any options available to mitigate the cost, but no changes were made and my bill continues to rise.

Admittedly, this has prompted me to consider alternative companies with more competitive rates. It's reassuring that some companies offer better price structures when living on a budget is a priority.

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Response from Mediacom Cable

April 7, 2025

Good morning,

We appreciate your business.

Joan

TerryAva, MO

Verified purchase

Customer ServicePriceRefunds & PayoutsStaffRates

Reviewed April 4, 2025

I received a flyer from Mediacom offering two years of excellent Internet service at a price that matched what I was paying for poor service before. Their offer also included free cell phone service for years, which caught my attention.

Although I experienced some challenges with switching my phone service, due to my lack of familiarity in that area, Mediacom's customer support has been outstanding. The installation was seamless, thanks to a very pleasant and knowledgeable tech who got everything up and running smoothly.

Overall, my experience with Mediacom has been positive. Their internet service is impressive, and their customer service deserves a solid five. I couldn't be happier with the overall service Mediacom has provided.

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Response from Mediacom Cable

April 7, 2025

Good morning,

We appreciate your business.

Joan

DeborahAlbany, GA

Verified purchase

Punctuality & SpeedRates

Reviewed April 4, 2025

Currently, I use their high-speed Internet service, which supports my security systems, including alarms and cameras. This integration has been working smoothly, meeting my needs. My experience has been satisfactory.

I would rate my experience as a 4 out of 5 for being generally happy with the service.

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Response from Mediacom Cable

April 7, 2025

Good morning,

We appreciate your business.

Joan

ClariceBelvidere, IL

Verified purchase

Customer ServiceSales & MarketingPriceStaffRates

Reviewed April 4, 2025

Mediacom Cable has a monopoly in my area. Unless I get some dish on my roof, they got the exclusive in my area. Overall, I'm quite satisfied with their customer service; it's been consistently good whenever I had questions or concerns. The quality of the Internet service itself is also commendable. However, the cost for their full cable package was steep, around $300 a month, which led us to cancel our TV service and stick exclusively with the internet. Despite that, Mediacom was considerate enough to provide a discounted rate on my service. This adjustment was helpful, especially since I've retired and am undergoing cancer treatments. While I would love to have cable TV back, the prices need to be more affordable for me to consider it again.

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Response from Mediacom Cable

April 7, 2025

Good morning,

We appreciate your business.

Joan

JohnGreen Mountain, IA

Verified purchase

Punctuality & SpeedStaffTimeliness

Reviewed April 4, 2025

Had two boxes installed on two different days. Both times, the technician was prompt, friendly and professional. Both televisions have been working fine since the box installation. Frank, in the office, was helpful when I was in the office originally and described our issue. Biggest problem was that second box wasn't delivered in time for technician to install both on the same day, so had to talk to Frank a second time to re-order.

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Response from Mediacom Cable

April 7, 2025

Good morning,

We appreciate your business.

Joan

IMorris, MN

Verified purchase

Customer ServiceSales & MarketingPriceStaffRates

Reviewed April 4, 2025

Throughout my 30 years with Mediacom, I've generally appreciated both their customer service and the quality of their service. The employees I’ve interacted with have typically been friendly and helpful, so I would rate their customer service at a 5.

However, my main concern has been the rising costs, particularly since there haven't been any promotional offers recently that cater to my age group. This lack of promotions is making it difficult for me to afford their services as I once used both the internet and cable TV, but had to drop the phone due to budget constraints. Presently, paying nearly $300 for just internet and cable TV without promotions is a financial strain, and I'm aware that others pay less.

While I recognize Mediacom isn’t entirely responsible for these price increases, the rising costs from networks like ABC and CBS, which they've cited as reasons, are making me reconsider my loyalty. Overall, due to the excellent service balanced against the high price, I would rate my experience somewhere between 4 and 5 stars, leaning on the promotions as the deciding factor.

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Response from Mediacom Cable

April 7, 2025

Good morning,

We appreciate your business.

Joan

KathrynLillian, AL

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed April 4, 2025

I spoke to a live representative on each of the two calls I made to Mediacom. Both of them helped me quickly and courteously. They did not make me feel inferior for needing the help and not doing the procedure online. The new equipment was sent to me quickly and with instructions to return the old ones. I do recommend mediacom for both their reliable internet service and now for their customer service.

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Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

SuellenWatseka, IL

Verified purchase

TechPunctuality & SpeedStaff

Reviewed April 4, 2025

When we signed up, Mediacom was the sole provider available for TV services in our town. Currently, we use both their TV and internet services and I'm pleased to say the quality is generally good. We rarely experience internet outages, which is a significant advantage compared to other providers like AT&T, where outages are more common. When we returned from Florida, we encountered a snag with our television service as we couldn't access the channels we had. Mediacom was quick to offer a solution, providing a new box. However, the new box lacked the recording function we value since we enjoy recording shows to watch later. We prefer having the option to record rather than just streaming.

Over the years, we've briefly tried alternatives like DISH and DIRECTV, but Mediacom remains our preferred choice. One of the main reasons is that it's not affected by weather conditions as satellite services can be. Also, getting in touch with a Mediacom representative is fairly straightforward. The AI system is efficient; you merely state your issue or request to speak to a representative, and you're swiftly connected to a live person.

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Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

MikeGulf Breeze, FL

Verified purchase

Customer ServicePriceRatesTransparency

Reviewed April 4, 2025

After using Mediacom Cable for years, I'm quite satisfied with their service. Their customer service is commendable, and I find their pricing to be fair. The internet quality has been good, with Mediacom consistently updating the system.

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Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

JessicaAlbany, GA

Verified purchase

Customer ServicePricePunctuality & SpeedStaffRates

Reviewed April 4, 2025

When I first moved down to the area, I Googled it and Mediacom had the best rates at the time. So, I signed up with them. Currently, while their pricing is budget-friendly, my internet connection has been less reliable than I expected. I've faced issues with my desktop disconnecting from WiFi, making it difficult to attend important Zoom meetings and training sessions. Despite my challenges, I find it quite easy to reach a customer service representative. Whenever needed, I simply Google their number and say "representative" when prompted. Mediacom's customer service is responsive, and previous calls have been addressed quickly.

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MarkTheodore, AL

Verified purchase

CoveragePunctuality & SpeedMaintenanceStaff

Reviewed April 4, 2025

A lightning storm took-out our power supply to our router and to an eero supplied extender. The nearest Mediacom representative at 2502 Schillinger Road South, Mobile, AL cheerfully replaced the components and we are now back in service (as evidenced by this report). There was (1) no need to schedule a technician to come out to our home to make the repair and as a result (2) no material delay in service.

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Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

PaulIowa City, IA

Verified purchase

Customer ServicePricePunctuality & SpeedStaffRates

Reviewed April 4, 2025

Started a process to try and get our condo association a bulk account. Started out with a rep that was very responsive and understood the needs and issues with our property. Changed reps midway through. This rep's communication was very poor and extra slow. Owners kept asking me the status of this deal as some of them are looking at other options. In the end, everything that I understood would happen did not. Rep did not follow up with a question I had about the last email sent.

Now our property will have to go with Imon fiber. They ask for a minimum amount of units before they will run fiber all over our property. As of now only Mediacom has access. Due to mediacom's inability to work out a deal, mediacom will probably be shut out of our property as we intend to go with Imon for a stable price for internet, something our owners complained about with mediacom. Very disappointed with this experience. Doubt filling this out will make a difference. But, going with Imon will make a huge headache for me as I am the president of the association and will have to deal with fiber run all over the place. I tried to give mediacom guaranteed business.

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CherylSpringfield, MO

Verified purchase

Staff

Reviewed April 4, 2025

Technician was courteous, knew his job well. He was able to get my internet up and running within a short amount of time. We talked about the Xumo equipment that I previously had but I had just moved and the unit was missing. One of the movers found it among the many packing boxes.

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Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

RuthMason City, IA

Verified purchase

Reviewed April 4, 2025

But it seems like everyday it wants to start different or just plain work different. Hard to get it to start as usual every day. Have you had men working on your wires in my area recently that changes things? Very frustrating to just get the TV to work as usual or at all.

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GaryDes Moines, IA

Verified purchase

Customer Service

Reviewed April 3, 2025

I took the plunge with Mediacom Cable back in 2005, mainly because I've always lived in Des Moines and it's been my go-to choice over dish or DirecTV satellite services. Interacting with Mediacom has been a breeze. It's straightforward and hassle-free whenever I need to contact them. Currently, I'm subscribed to their internet services, and I would say the quality is quite satisfactory.

My family and I use Mediacom for various everyday activities, primarily on our TV and phones. My boys enjoy gaming with the service, while we mostly use it for our smart TV. Fortunately, we've never encountered any issues using the service, even during storms, which I particularly appreciate since there aren't many internet outages.

Overall, I've had a very positive experience with Mediacom. They're reliable, and I'd happily recommend them.

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Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

StacySpringfield, MO

Verified purchase

Customer ServicePriceRates

Reviewed April 3, 2025

I called recently about pricing. Basically, was told not only was there nothing cheaper but my price was going to go up. Likely to switch soon. There are so many other companies out there to use. I have started doing some comparison shopping. I can't imagine Mediacom keeps customers long with rates

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DavidSpirit Lake, IA

Verified purchase

CoverageSales & MarketingPunctuality & SpeedOnline & AppStaff

Reviewed April 3, 2025

George was very friendly and helpful. Fixed my issues. The service was scheduled quickly. I used the text program to get the help I needed and used the app to determine that my modem wasn't working properly.

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Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

JudyNevada, IA

Verified purchase

Staff

Reviewed April 3, 2025

Sorry I don’t have the order number. Mike was a very nice gentleman and knowledgeable about his work. He connected the box and modem in no time had it all working and was on his way. The tv work just fine with great reception. Thank you and thank him for his service!

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Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

MarkUrbandale, MO

Verified purchase

Punctuality & SpeedStaffResolution

Reviewed April 3, 2025

Very happy with the service Mediacom provides. I have not had many issues with the service., Even those times when I had issues, Mediacom technicians resolved it quickly. I am hoping the quality of service with continue. I don't have anything more to say.

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Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

RichardApalachicola, FL

Verified purchase

Customer ServicePriceStaff

Reviewed April 3, 2025

I returned our modem and 2 eero boxes on Monday, March 31, 2025. The office did not open at 8 a.m. as it is supposed to. I had other commitments so left the equipment with a technician who was in the office with a note written on the box for the office administrator asking her to accept the return when she arrived. I never heard from her and have tried calling and e-mailing but cannot get through to her. I called Mediacom as well and so far have hear nothing from them either. I am very disappointed with this service and don't want to be charged for the equipment that I returned.

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ConnieHavana, FL

Verified purchase

Customer Service

Reviewed April 3, 2025

After many years of inadequate internet service we can finally use our computers and phones at home!!! We have been so thrilled with our experience with the installation and the internet results. We could not be more pleased and appreciative all of the work that you did to get our area ready for this service. We will definitely recommend your company for internet services. Thank you.

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Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

MikeOrange Beach, AL

Verified purchase

Customer ServiceSales & MarketingPunctuality & Speed

Reviewed April 3, 2025

Called Customer Service after receiving an email advertising Blossoms with Advanced WiFi (eero) for a 3 month free trial and $10 per month after that. When I spoke with Customer Service, they knew nothing about it and put me on hold for several minutes when I had to attend a Dr, appointment. Would appreciate a phone response.

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Response from Mediacom Cable

May 7, 2025

Good afternoon,

Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your services. We have attempted to call you several times, but were unsuccessful in reaching you. We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

We appreciate your business.

Warmest regards,

Joan

PatriciaWaterloo, IA

Verified purchase

Customer ServiceTechPunctuality & SpeedMaintenance

Reviewed April 3, 2025

Mediacom responded immediately to look at damage. I needed to repair house siding where wire was attached before they could fix the wire. Mediacom came back immediately after I had the siding repaired to fix the downed wire. The work was done quickly and neatly. I appreciated the prompt service.

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Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

JesseJefferson City, MO

Verified purchase

Customer ServiceTimeliness

Reviewed April 3, 2025

Porch pirate stole Mediacom's stuff. I called 3 times. The last call I made, I got the pleasure of speaking with Kayla. She gave me all the details and instructions I needed. She understood my situation, and the questions I had. I felt great after our talk was over, and felt even better when she called back the next day to share that the issue is entirely resolved for my account.

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Response from Mediacom Cable

April 4, 2025

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you were able to get this resolved . If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

MichaelMarion, IA

Verified purchase

PriceStaffRates

Reviewed April 3, 2025

Apparently I had a Mediacom box that needed to be returned in order for one of the recurring charges be removed. I took the box back and the agent that took it back was very polite and respectful. My only complaint about the Mediacom cable service is the high price. I only stay with Mediacom because I have very few outages and it’s reliable. I left Mediacom cable because the prices were getting out of hand, AND they did away with DVR/Tivo. I can’t say I haven’t looked for a better deal with pricing.

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Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

KarenRidgecrest, CA

Verified purchase

Customer ServiceMaintenanceTimeliness

Reviewed April 3, 2025

I've been calling in for 2 weeks with this problem that has not been fixed and have been told by several people it would be fixed the next day! Well it hasn't! Do you know what's going on? Or are you guessing at it? It would be nice if you tell the truth.

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KurtisJefferson City, MO

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed April 3, 2025

I am very pleased with Mediacom's service and helping me setup my wireless cable boxes. The technician was here promptly to add our living room wireless cable box and he did it incredibly fast. We have had Mediacom for a long time and the biggest part of it for us is customer service and the overall quality of Mediacom's cable, internet and phone services. I am proud to say Mediacom is the best cable company we have ever dealt with and we love everything about them.

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Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

SonnyGrandy, NC

Verified purchase

Customer ServiceStaffBillingTimeliness

Reviewed April 3, 2025

I called the Customer service number, to add ESPN, THE YOUNG LADY was very professional and pleasant. She advised me that it would add $40.00, however when the bill came in I immediately knew that I had gotten bad info. The second time I called was due to I had no internet nor wifi for 4 days, the tech who came the next day was also very professional and pleasant. He was able to correct the problem and installed a different modem. He also the old modem so that I didn't mail in back. I use BLINK SECURITY system and have been WITHOUT my system, it uses WIFI.

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TracyHavana, FL

Verified purchase

Punctuality & Speed

Reviewed April 3, 2025

We love the internet speed and quality! The cable is great and we are fissuring out the streaming. I would recommend Mediacom highly! It is so much better than DIRECTV, which we had previously. Thank you for bringing Mediacom to our small rural area! Previously we did not have good internet service except through Verizon Jetpack.

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Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

DonSpringfield, MO

Verified purchase

Customer ServicePriceStaff

Reviewed April 3, 2025

Have not had problems with Mediacom. Satisfied so far, TV service was great as well, left the TV because of cost. Tried to get representative to give better deal but to no success, So just kept internet and land phone. Mediacom TV is very clear and has good programing. Too bad it has gotten so expensive.

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Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

RodneyCamanche, IA

Verified purchase

PriceRates

Reviewed April 3, 2025

I was very pleased that Mediacom has finally changed the pricing for us much older people who do not use all the options that are available. We don't stream or game online except for a few card games. The new monthly pricing is much better. Thanks for keeping us older folks in mind.

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Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

HarrySeymour, MO

Verified purchase

Customer ServiceTechStaff

Reviewed April 3, 2025

I just called and the CSR was great. Helped reset this stuff I don't understand then it all worked again. Had to redo cable connect and unplug then reconnect and it all came back and worked. Hooray. Getting my Mediacom working again was good.

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Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

StacyAgency, IA

Verified purchase

Stacy increased rating by 4 stars.

Customer ServiceStaff

After a positive interaction with Mediacom Cable, Stacy increased their star rating.

Original Review: April 3, 2025

The line that is coming off the pole that I reported 2 weeks ago has not been fixed. The line is flapping around the pole. The pole is located between my house and the neighbor's house. When I called in the representative told me it would be taken care of before now. I am not sure if the order was lost or if it was forgotten about. Thank you for the email.

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Response from Mediacom Cable

April 8, 2025

Good afternoon Stacy,

Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with the line. I have attempted to contact you, the line is not a mediacom line you are refering to that is down. If there is anything else we can assist you with please reach out to us. We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

We appreciate your business.

Warmest regards,

Joan

RickyAlbany, GA

Verified purchase

Customer ServiceRefunds & PayoutsStaffRates

Reviewed March 26, 2025

I pay for the internet and the phone bundle every month, but the internet is not quite as I thought it was gonna be. A pop-up about the connection comes on in the middle of my Facebook live, and I have to keep hitting the X button to keep from freezing up. That’s annoying.

I’ve reported this on two or three occasions, and technicians have come out. They sent one guy who said to plug this thing into my laptop to help with the live. I tried that, and it didn't work.

I've been going live for about three years, and every time I do, that technical piece of the internet is not delivering like it should for the speed Mediacom offers as top-of-the-line services. I don't go as frequently as I need to, but that's my battle.

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Response from Mediacom Cable

April 22, 2025

Good afternoon Ricky,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced.onfirm our previous technician fixed these issues,, you mentioned that you will be contacting us to schedule an appointment when it works with your schedule. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number I am happy I was able to speak with you today and cof messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

DorothyAlbany, GA

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed March 26, 2025

I love the quality of the internet provided by Mediacom. Their representative was great. She provided me with the information that I needed without taking too much time. I have never had a problem. When there was an outage, I called them. They were very friendly and took care of it. The only downside is that I don’t like talking to a machine when calling.

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Response from Mediacom Cable

March 26, 2025

Good afternoon Dorothy,

We appreciate your business.

Joan

TAlbany, GA

Verified purchase

Customer ServiceTechPriceRates

Reviewed March 25, 2025

We had Mediacom once before, but I let it go because the cost was too high. I then went to another provider. I came back to Mediacom because where I moved, the other provider didn’t offer what I had. I’ve been having them for my internet for a while. Customer service has been fine when I call, but it’s just too expensive.

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LDavis, IL

Verified purchase

Customer ServiceTechPrice

Reviewed March 25, 2025

Mediacom is the only internet provider in my area. The service is spotty. I also sent back a modem and phone service because it didn’t work. It’s expensive too.

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LibbyFayetteville, TN

Verified purchase

Customer ServiceSales & MarketingPricePunctuality & SpeedRates

Reviewed March 25, 2025

My nephew suggested Mediacom for us because I didn’t have good phone service in my house and my internet was so expensive. He said that Mediacom was cheaper and that he really liked his service. It was fast-speed and his cable didn’t go down. We have two eeros, two Wi-Fi extenders that come with the package. I just have the internet. The sales team was very pleasant and the installation was excellent. I was pleased. The only issue I have is the cost. We are paying $69 even though we got an offer in the mail for $29.99. Mediacom said that wasn’t for our area, and that what we have was the best deal at the time. Other than that, we’ve not had any issues, and I would recommend them.

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Response from Mediacom Cable

March 26, 2025

Good morning,

We appreciate your business.

Joan

HeidyLoxley, AL

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed March 25, 2025

We’ve had a good experience with Mediacom so far. Our internet connection has been pretty smooth. My husband works from home, and we also use the internet for entertainment. Their customer service has been quick and friendly on the phone.

Thanks for your vote!

Response from Mediacom Cable

March 25, 2025

Good morning,

We appreciate your business.

Joan

JonathanOak Grove, KY

Verified purchase

Customer ServicePricePunctuality & SpeedOnline & AppStaffBillingRates

Reviewed March 13, 2025

I went to Mediacom Cable because I couldn’t use the same service that I had before, and it was the cheapest. The internet and services are good. There are some times where it will go out from time to time, but as soon as I reset the modem, it’s perfectly fine. There was one time that I had an issue with the internet, but I’m pretty sure it was just because of the weather, and they couldn’t really do anything about it. Their app is also super simple to use.

Thanks for your vote!

Response from Mediacom Cable

March 16, 2025

Good afternoon Jonathan,

Thank you for taking the time to share your detailed experience with Mediacom! We’re delighted that you found our service to be the most affordable option in your area and that it has been working well overall. It’s great to hear that a quick modem reset resolves any occasional internet issues—reliability is something we always strive to improve.

We appreciate your kind words about our Wi-Fi extenders and are glad to know they’ve helped enhance the range throughout your home. It’s also wonderful to hear that you’ve found our app straightforward and user-friendly, earning a 5-star rating from you.

Your feedback on pricing and internet speed is valuable, and we’ll use it as an opportunity to keep refining our services. Thank you for rating your overall experience with Mediacom 5 stars—it means so much to us!

If there’s ever anything we can do to further enhance your experience, please don’t hesitate to reach out via phone at 855-633-4226 or send us a text to 66554. We’re here to help!

Best Regards,

Tina E.

ElnaAlbany, GA

Verified purchase

Customer ServiceCoveragePriceRefunds & PayoutsMaintenanceStaffRates

Reviewed March 13, 2025

Right now, I'm not getting good service with Mediacom at all. My TV gets interrupted and my internet goes off. I'll be watching a program on cable, and all of a sudden it will go off and say I don't have that service, but I do. I'm planning on dropping my cable anyway because I don't watch much, and it’s gonna be going up to $200. I only get $850 a month, and I can't afford it. I'm keeping it for right now because I just paid it.

I don't have any problems with customer service. They handle things well. The young man who came out and tried to get my internet right said he can't do it because I'm in an apartment complex and they're not allowed to go up into the attic. So, I have to contact them. I just haven't yet.

Thanks for your vote!

JohnnyPembroke, KY

Verified purchase

Customer ServiceTechPriceBillingRates

Reviewed March 13, 2025

I've told people that Mediacom is a good company. My daughter used to have it, so I went from that, and I was satisfied with just the regular channels.

The customer service was good. They came out and were good when they hooked everything up. When I complained about not getting regular channels, another guy came out and brought another box, but I'm a little disappointed because I started paying $68, and now it's $127, double the amount. I did not want it to be that much. I get different channels, but it doesn’t seem like the same.

I'm almost considering switching to something else because I can't really afford that. I'm on Social Security disability, so it’s a limited income for me. I was happy with everything in the beginning, then the price just kept going up. They also kept saying something about me going over the limit. I almost wanna resort to the antenna TV in my bedroom, but I don't wanna drop Mediacom. I’m gonna have to cancel, though, if there’s no better arrangement than $127.

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MollyIowa City, IA

Verified purchase

TechSales & MarketingStaff

Reviewed March 12, 2025

I have Mediacom for my TV. Their salesteam was fine. They did a great job. The installation was easy and it went fast. It’s been working fine. The price is a little high. I go to their website once in a while but I don't find it that easy to navigate.

Thanks for your vote!

Response from Mediacom Cable

March 16, 2025

Good morning Molly,

Thank you for being a loyal Mediacom customer over the years and for taking the time to share your experience! We’re delighted to hear that your initial interaction with our sales team was positive and that they left a great impression. It’s always our goal to make the onboarding process as smooth as possible.

We’re also pleased to know that the installation of your TV service was easy and swift and that your television has been working reliably since then. Your satisfaction means a lot to us, and we’re grateful to have you as part of the Mediacom family.

If there’s anything else we can do to enhance your experience, please don’t hesitate to reach out via phone at 855-633-4226 or send us a text to 66554. Thank you again for your continued trust in Mediacom!

Best Regards,

Tina E.

DavidWest Liberty, IA

Verified purchase

Sales & MarketingPriceStaffRates

Reviewed March 12, 2025

Our experience with Mediacom has been simple and easy. Our internet has been working great and their app is good as well. Their sales team is good and there were a couple of guys who helped me out.

Thanks for your vote!

Response from Mediacom Cable

March 16, 2025

Good morning David,

Thank you for taking the time to share your exceptional experience with Mediacom! We’re delighted to hear that you came across us online and that our sales team left such a positive impression. It’s wonderful to know that their excellent assistance made your initial process smooth and pleasant.

We’re thrilled that your internet service has been working flawlessly and that your installation experience was seamless. Providing simplicity and ease is something we strive for, and we’re glad those aspects stood out to you.

It’s also fantastic to hear that you’ve been enjoying the Mediacom app and find it user-friendly and efficient. We truly appreciate your glowing feedback on the value we offer for the price.

Thank you for choosing Mediacom and for your stellar review! Your satisfaction means the world to us, and we look forward to continuing to provide you with exceptional service. If there’s ever anything else we can assist you with, don’t hesitate to reach out via phone at 855-633-4226 or send us a text to 66554.

Best Regards,

Tina E.

KimberlyMilton, FL

Verified purchase

TechPunctuality & SpeedRates

Reviewed March 12, 2025

I used Mediacom because their service is better than other companies. Their speed is also fine. I would recommend them.

Thanks for your vote!

Response from Mediacom Cable

March 16, 2025

Good morning Kimberly,

Thank you for your fantastic feedback and for giving us a perfect rating! We’re so pleased to hear that you’ve found our service quality to be superior to your previous provider. It’s wonderful to know that both your internet and cable speeds have been meeting your expectations without any issues.

Your satisfaction is incredibly important to us, and your kind words motivate us to keep delivering reliable and high-quality service. Thank you for choosing Mediacom—we’re honored to have earned your trust!

If you ever need assistance or have any questions, please don’t hesitate to reach us via phone at 855-633-4226 or send us a text to 66554. We’re always here for you!

Best Regards,

Tina E.

JonetteOak Grove, KY

Verified purchase

Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

Reviewed March 12, 2025

I got a flyer in the mail from Mediacom and thought the pricing and servicing was good. The sales representative was really nice. He explained everything well to me. He took his time, went through the pricing and what you get with the service. He offered me the specials and everything to come with it. The internet is perfect. It runs fast. It can hold quite a bit of different things on it and I use it all day every day. I like it better than a lot of other companies.

Thanks for your vote!

Response from Mediacom Cable

March 16, 2025

Good morning Jonette,

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you found our pricing and service options appealing and that our flyer caught your attention. It’s fantastic to know that our sales representative provided clear, thorough, and pleasant assistance, making your decision an easy one.

We’re delighted that you’re enjoying our internet service and experiencing excellent speeds that seamlessly handle your multiple tasks. Your satisfaction means the world to us, and it’s great to hear that we’ve earned your preference over other providers.

We also appreciate your kind words about our customer service. Making it easy for you to reach a representative and providing top-notch support are priorities for us. You can continue to reach us over the phone or you can text with an agent at 66554. Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

Thank you for choosing Mediacom. We're excited to continue providing you with reliable service, and if there's anything else we can do for you, please don’t hesitate to reach out!

Best Regards,

Tina E.

AdamGulf Shores, AL

Verified purchase

Customer ServiceTechPunctuality & SpeedStaffResolution

Reviewed March 12, 2025

Mediacom was recommended by our Realtor and it was the only available internet that was wired. They came out and installed it within one or two days of us calling, so they were quick. I only have internet which I use for streaming, surfing, and email, and it’s been good. The only issue I had was connecting smart devices, but I troubleshot that and figured it out between the 5 gigahertz and 2.4 gigahertz bandwidths, having to turn one off to be able to connect to the 2.4. Nothing Google and YouTube couldn't figure out.

Thanks for your vote!

Response from Mediacom Cable

April 4, 2025

Good morning,

We appreciate your business.

Joan

TylerEstherville, IA

Verified purchase

Customer ServiceTechPricePunctuality & SpeedStaffRates

Reviewed March 12, 2025

Mediacom was available in my area, it’s good internet and they stopped doing data caps. When internet companies sell it by data packages and not unlimited, I avoid those. My fiancé was here when they installed it, he said it went relatively smooth and they were quick. I'm not sure if it was Mediacom but our PlayStations wouldn't connect to the internet. But after I called them, it worked just fine.

Thanks for your vote!

Response from Mediacom Cable

March 13, 2025

Good afternoon Tyler,

Thank you for taking the time to share your experience with us! We're delighted to hear that the installation process went smoothly and that our technicians were quick and efficient. It's wonderful to know that you find our pricing competitive, as we strive to provide great value for our customers.

We appreciate your honest feedback regarding customer service and apologize for any challenges you faced. Your comments are incredibly valuable to us, and we'll use them to improve our services moving forward.

Overall, we're pleased that our service and pricing met your expectations, and we're grateful for your 4-star rating. If there's anything we could do to help don't hesitate to give us a call at 855-633-4226 or text us at 66554. Thank you for choosing Mediacom, We Appreciate your business!

Warmest Regards,

Tina E.

ODavis, IL

Verified purchase

Customer ServiceCoveragePricePunctuality & SpeedStaffRates

Reviewed March 12, 2025

I went with Mediacom because they’re easier to work. I’m not great with computers and TVs. I got cable and internet. The installation was good. They came promptly, set it up, and explained everything. But Mediacom could do better with their pricing.

Thanks for your vote!

Response from Mediacom Cable

March 16, 2025

Good morning Curt,

Thank you for sharing your detailed review and for recommending Mediacom! We’re thrilled to know that our team made the setup process easy and straightforward for you, especially since you mentioned not being tech-savvy. It’s great to hear that our installers were prompt, professional, and thorough in getting everything set up and explained.

We’re thrilled that you’ve had an excellent experience with our customer service—earning a 5-star rating from you truly means a lot to us. We’re also pleased that you find our coverage reliable and appreciate the thoughtful 4-star rating in that area. Your input on pricing is valuable, and we’ll certainly take it into consideration as we work to provide the best possible service to our customers.

I'm happy I was able to connect with you and find you a promotion for your current services, if you have any questions or concerns don't hesitate to reach out. We’re here to help!

Best Regards,

Tina E.

BarbArnolds Park, IA

Verified purchase

StaffRates

Reviewed March 12, 2025

Mediacom is the only service offered in the area. I purchased it because I got a good deal at their expo. I’ve been using their internet service for about a year and I find it very easy. The quality of their internet service was very good, sometimes I use it for work and streaming TV.

Thanks for your vote!

Response from Mediacom Cable

March 13, 2025

Good morning Barb,

Thank you for taking the time to share your experience with us. We're delighted to hear that you've had a positive experience with our internet service over the past year. It's great to know that our service has been reliable for both your work and leisure activities, and that reaching out to our representatives has been easy.

Your feedback motivates us to continue improving and providing the best possible service to our customers. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. You can reach us via phone at 855-633-4226 or send us a text to 66554.

Thank you again for your kind words and for being a valued customer.

Best regards,

Tina E.

DavidClive, IA

Verified purchase

Customer ServicePriceStaffRates

Reviewed Feb. 26, 2025

I have been a Mediacom customer for 26 years, relying on their internet service. Overall, I'm satisfied with the quality and cost of their service. A couple of months ago, they sent me a device called Eero, but I haven't figured out how to install it yet. However, I plan to contact Mediacom to help me set it up.

I've rarely had problems with my internet, and when there are outages, they affect the whole neighborhood. Their customer service has been responsive, confirming outages when I call in.

Mediacom has consistently provided good service, and aside from the new Eero device, I haven't encountered any significant issues. I would rate my experience with Mediacom a 5 out of 5 and would recommend their service to others.

Thanks for your vote!

Response from Mediacom Cable

Feb. 26, 2025

Good morning,

We appreciate your business.

Joan

PamAlbany, KY

Verified purchase

Customer ServicePriceBillingRates

Reviewed Feb. 26, 2025

I've been a Mediacom customer for years, primarily for internet service. The internet quality has improved compared to what it used to be, which is quite satisfactory. I haven't encountered any issues with their customer service, which is a positive aspect. However, I feel that the cost is somewhat high, and because of rising bills, I had to reduce my services to just the internet. Overall, I would rate my experience with Mediacom a 4 out of 5.

Thanks for your vote!

Response from Mediacom Cable

Feb. 26, 2025

Good morning,

We appreciate your business.

Joan

JohnSabula, IA

Verified purchase

Customer ServiceStaff

Reviewed Feb. 25, 2025

I have been a Mediacom customer for approximately 25-30 years. My experience with their service has generally been positive, and I have been satisfied with the quality. Recently, I've encountered an issue where it seems my sessions run out, particularly affecting my housekeeper who helps me during the weekdays. I haven't yet reached out to Mediacom directly for support on this matter. Apart from this, my transition to a different phase disrupted some services like my email briefly, but I managed to sort out my banking and regain access to Facebook.

Thanks for your vote!

Response from Mediacom Cable

Feb. 26, 2025

Good morning,

We appreciate your business.

Joan

AshleyBurkesville, KY

Verified purchase

Customer ServiceTechPriceStaffBilling

Reviewed Feb. 25, 2025

Mediacom is more affordable than my previous service and didn't require a contract. I currently use their internet service, as I rely on my smart TV for entertainment. The quality has been excellent, especially compared to my previous provider, where streaming was constantly interrupted by buffering. Installation was a smooth process. I actually knew the technician, which made it even more comfortable.

Over time, my bill fluctuated, but when I reached out to customer support, they were incredibly helpful. I explained my situation, as my sister, who I help support, lives at the service location. They offered assistance by providing a link, and now the bill is reduced to $29.99 a month, which is a considerable help. The customer service representative was attentive and resourceful, making the whole experience positive.

Overall, I'm very satisfied with Mediacom's service quality and customer support.

Thanks for your vote!

Response from Mediacom Cable

Feb. 26, 2025

Good morning,

We appreciate your business.

Joan

RexBettendorf, IA

Verified purchase

Customer ServicePriceStaffRates

Reviewed Feb. 25, 2025

I've been a Mediacom customer for 30 years, using their phone, TV, and internet services. Overall, the cost is high relative to Metronome. Attempts to negotiate lower rates over the phone haven't been effective. However, I’ve found that customer service and technicians are responsive and resolve issues when they arise.

Thanks for your vote!

Response from Mediacom Cable

March 7, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about pricing concerns. I am happy I was able to speak with you today and confirm you are in the best price we have available at this time. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

PauletteArnolds Park, IA

Verified purchase

Paulette increased rating by 1 star.

TechPriceRates

After a positive interaction with Mediacom Cable, Paulette increased their star rating.

Original Review: Feb. 25, 2025

I've lived in an area where Mediacom is one of the few providers available, so my decision to use their services was primarily driven by limited options. I've been a customer for quite a long time now.

Currently, I only use their internet service; previously, I subscribed to more of their offerings. The quality of the internet service is adequate, but I decided to downgrade because the cost was becoming too steep, and I realized I didn't need the highest tier available. We aren't at home frequently, so simpler internet service suffices.

Overall, I don't have major complaints about the service quality itself, but the pricing is quite high.

Thanks for your vote!

Response from Mediacom Cable

March 7, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am happy I was able to speak with you today. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

DanielDecorah, IA

Verified purchase

Customer Service

Reviewed Feb. 25, 2025

I have been using Mediacom's internet service for about three years now. Initially, I switched from CenturyLink to Mediacom, and it’s been a very positive experience. The internet service has been trouble-free and the customer service provided by Mediacom is quite good. Overall, I am satisfied with their service and would highly recommend them.

Thanks for your vote!

Response from Mediacom Cable

Feb. 26, 2025

Good morning,

We appreciate your business.

Joan

JackColumbia, MO

Verified purchase

TechPricePunctuality & SpeedRates

Reviewed Feb. 25, 2025

I chose Mediacom mainly because of the price, as it was a more affordable option at the time. I currently use their internet service. While I find the cost is increasing, the quality of the service has been satisfactory so far. I haven't had to contact them for issues recently, except for changing some equipment, which went smoothly. However, I'm evaluating other providers in the area since they offer faster speeds at a significantly lower cost.

Thanks for your vote!

Response from Mediacom Cable

Feb. 26, 2025

Good morning,

We appreciate your business.

Joan

MarilynWaterloo, IA

Verified purchase

Customer ServiceTechSales & MarketingPriceStaff

Reviewed Feb. 14, 2025

I've been a customer of Mediacom for several years, though I can't quite recall how I first came across their services—likely through advertising. The customer service stands out as excellent, and the field technicians have been great whenever they've had to come out for service calls. The only downside is the monthly cost, which I find quite steep compared to other providers. However, due to the wiring setup in my old building, I'm currently limited to Mediacom for my internet and cable services. In terms of service quality, both the internet and cable have been reliable. The cable offers a good variety of channels, and both the TV and internet function well in my home.

Thanks for your vote!

Response from Mediacom Cable

Feb. 19, 2025

Good morning,

We appreciate your business.

Joan

BejayBettendorf, IA

Verified purchase

Customer ServicePricePunctuality & SpeedBillingRates

Reviewed Feb. 14, 2025

I have been using Mediacom for my internet cable service, primarily due to the immediate need for service without having much time to explore other options. However, I've found their service to be quite costly. Last month, my bill was nearly $65, which is more than I can justify. I've considered shopping around for more affordable options.

In terms of service quality, it has been satisfactory. I primarily use it on one computer and only for a few hours since I'm usually at the office. I haven't encountered any problems with the speed or effectiveness in my limited use.

Customer service interactions have been satisfactory, with no issues there either. However, the pricing significantly influences my overall satisfaction. If I were to rate them, I would probably give them a 3 out of 5, indicating I'm satisfied with the service but have reservations primarily due to the cost.

Thanks for your vote!

WandaSabula, IA

Verified purchase

Customer ServiceRates

Reviewed Feb. 13, 2025

I have been with Mediacom for quite some time. While I don't like switching around and there are limited choices in my area, I'm content with their service. I primarily have Mediacom for TV, although I don't watch much. For internet and phone, I opt for Windstream and I'm perfectly satisfied with that. Overall, I'm happy with Mediacom's service and would probably rate it a 4. If a friend or family member asked about Mediacom, I would tell them that I'm okay with it and find it satisfactory for my needs.

Thanks for your vote!

Response from Mediacom Cable

Feb. 14, 2025

Good morning,

We appreciate your business.

Joan

HarryBettendorf, IA

Verified purchase

Customer ServicePriceStaffRates

Reviewed Feb. 13, 2025

I have been a customer of Mediacom for over 15 years, mainly using their Internet and phone services, having previously used their cable service as well. The quality of services, including both internet and phone, has been steady and reliable with no issues such as buffering or interruptions. These services are primarily used for family time, which has consistently met our needs. I find the customer service to be excellent, and I believe the pricing is fair for the quality of service we receive. Overall, I am extremely satisfied and would highly recommend Mediacom to others.

Thanks for your vote!

Response from Mediacom Cable

Feb. 14, 2025

Good morning,

We appreciate your business.

Joan

PamSpencer, IA

Verified purchase

Customer ServicePunctuality & SpeedStaffTransparency

Reviewed Feb. 13, 2025

I've been a long-time customer of Mediacom for about 25-30 years, ever since they first started providing services in our area. Over the years, whenever I've had reasons to call them, my experiences have been excellent. For instance, about a month ago, we had an issue with squiggly lines on the TV screen. Mediacom responded quickly, and although it turned out to be a problem with the transformer box outside, they were prompt and thorough in their check-up, calling to ensure everything was resolved. Also, we recently updated our older TV boxes to new ones. I solely use their TV service, and the quality has been consistently satisfying. The picture is bright and clear, and the convenience of easily switching channels enhances our usage.

Thanks for your vote!

Response from Mediacom Cable

Feb. 14, 2025

Good morning,

We appreciate your business.

Joan

JoeAlbany, KY

Verified purchase

Customer Service

Reviewed Feb. 13, 2025

I decided to choose Mediacom after some friends of mine recommended it. I've had their service for about two years now, and I currently use their Internet. My interactions with Mediacom's customer service have always been positive; they have been very nice. In terms of service quality, I'm quite satisfied and haven't encountered any issues that required a service call. Mediacom seems to be a great company.

Thanks for your vote!

Response from Mediacom Cable

Feb. 14, 2025

Good morning,

We appreciate your business.

Joan

JuanStorm Lake, IA

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Feb. 13, 2025

I chose Mediacom Cable because of their good service. The internet speed is consistently reliable, and overall, I'm satisfied with the performance. I've had multiple interactions with customer service, and almost every time, they were pretty good. However, there was one occasion where the representative didn't seem willing to assist with my questions.

Thanks for your vote!

Response from Mediacom Cable

Feb. 14, 2025

Good morning,

We appreciate your business.

Joan

MSabula, IA

Verified purchase

Customer ServiceTechStaff

Reviewed Feb. 13, 2025

Mediacom is the sole provider for what I need in my area, so I don't have alternate options. Generally, I find the service to be satisfactory, though there are occasions where it's not the best. When it comes to customer service, they've been very responsive and I have always been treated well. Overall, while the actual service is getting better, I would say my experience with both the service and the customer support has been positive.

Thanks for your vote!

Response from Mediacom Cable

Feb. 14, 2025

Good morning,

We appreciate your business.

Joan

RichEveleth, MN

Verified purchase

CoverageTechPriceStaffRates

Reviewed Feb. 13, 2025

I have been a Mediacom customer on and off for about 30 years. Initially, I tried another provider for about six months but switched back to Mediacom due to its decent coverage, which remains the only viable option in my area. While the service, including Internet and cable, is generally good, I'm disappointed with the price increase over the years—from $36 a month when I started to $258 currently.

The internet quality is excellent and serves my needs for watching TV, including sports like football and hockey. Customer support is also satisfactory, as I haven't encountered significant issues when reaching representatives for assistance. If you wanna have a good TV service, don't monkey around trying to piece things together to have a TV set where you gotta have 15 remotes in your house to watch TV.

Thanks for your vote!

Response from Mediacom Cable

Feb. 14, 2025

Good morning,

We appreciate your business.

Joan

LisaClive, IA

Verified purchase

Punctuality & SpeedMaintenanceStaff

Reviewed Feb. 13, 2025

I have been using Mediacom for my Wi-Fi service for about two, maybe three years now. Overall, I'm quite satisfied with the service. The connectivity is generally great, and I haven't experienced issues with lagging or the connection cutting out. There have been instances when the service was out, but this usually occurred during scheduled maintenance or work in my area, which is Clive. Mediacom typically informs me ahead of time, so I'm aware of any upcoming interruptions. I haven't needed a technician to come out to my home.

Thanks for your vote!

Response from Mediacom Cable

Feb. 14, 2025

Good morning,

We appreciate your business.

Joan

SiddeeqahAlbany, GA

Verified purchase

Siddeeqah increased rating by 2 stars.

Customer ServiceSales & MarketingPriceStaffRates

After a positive interaction with Mediacom Cable, Siddeeqah increased their star rating.

Reviewed Feb. 1, 2025

I have Mediacom's internet and cable service, and it's good. Occasionally, the service would go out, but when I call, they take care of it. However, I don't like how they increase their prices so often. We're on a fixed income, but the cost goes up sometimes two or three times a year. I've called and asked why it's going up but I've gotten the same generic answer every time so I gave up on asking. They wouldn't check what they could do.

They have no programs for senior citizens either. I've asked a few times and it's always no. There was one time they told me about a program that the government was offering where they get a discount on Wi-Fi. I tried that, but they told me I didn't qualify for it. They told me it's because of the zip code I'm living in. I was a long-term customer with Dish Network and went on my son's advice to try Mediacom. Dish was different in that they considered my age and would help me. It's totally opposite with Mediacom. Mediacom has to be considerate of their customers. I hate to stop the service that's why I'm hanging in there as long as I can.

Thanks for your vote!

JudyBettendorf, IA

Verified purchase

PriceBillingRates

Reviewed Feb. 1, 2025

I have cable and internet with Mediacom and I wonder how high the bill can go. I'm so sick of these high prices. I brought it down $120 and I've got two bills. Now, it's going up another $100 again. I’m not crazy about the quality of the cable stations. In the last few days, lines have been going through the picture. People should try to get by without the cable. There are other services and I toyed with switching to Metronet, but they didn't offer all the services and cable that I get from Mediacom. I record a lot of things so that I can watch it at my convenience and that was not possible with Metronet.

Thanks for your vote!

Response from Mediacom Cable

March 7, 2025

Good afternoon ,

Thank you for your review. I'm sorry to hear about the service issues that you have experienced. Could we please get your account number, address and name that we can look into your account and assist you. I'm willing to help you is there a good time I can reach out to you and a good contact number you can be reached on. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

EvaHidden Valley Lake, CA

Verified purchase

Reviewed Jan. 31, 2025

Mediacom Cable's internet has been reliable and consistent.

Thanks for your vote!

Response from Mediacom Cable

Feb. 3, 2025

Good morning,

We appreciate your business.

Joan

EthelAmericus, GA

Verified purchase

Tech

Reviewed Jan. 31, 2025

I've been with Mediacom forever and the internet service is good. Except sometimes when it gets cloudy, it's buffering. For instance, it did good during the snow that we had about a week ago. But when it got cloudy and was thundering, it buffered, then it went out. But it soon came back on. Some of my friends have AT&T and I told them I have Mediacom. And sometimes, they experience worse than myself. In the area where we are, if they're going to have AT&T, they really can't get online like I can because they have a problem with so many online with AT&T. So I tell them that maybe they need to change to Mediacom because I don't have all that going on all the time.

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PieraMilton, FL

Verified purchase

TechPrice

Reviewed Jan. 31, 2025

Our options are very limited in our area and when we were not happy with one provider, we switched to Mediacom. But we're not happy with them either and now we're stuck. We have their internet service and it's glitchy. It goes down several times a day, every day, and it's something we live with. It's not just us. It's everybody in our neighborhood. They have horrible service out here plus it's expensive.

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HollyBurlington, IA

Verified purchase

Customer ServiceStaffEase of UseRates

Reviewed Jan. 29, 2025

I live in an apartment building where Mediacom is the only available option, so that's how I first heard about them—everyone here uses their services. I'm currently using Mediacom for Wi-Fi. The service quality has been pretty easy to use. I appreciate that there's an app for tracking everything, and the technician who set it up was very friendly and helpful.

I frequently use Mediacom for everyday activities like watching shows on Netflix, sending emails, and making work-related calls on my computer. If I were to rate Mediacom, I would probably give them a 5. They're pretty efficient, and it's easy to access help. When I was setting up my account, I had a great experience with their customer service, as they patiently walked me through the process and answered all my questions.

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Response from Mediacom Cable

Jan. 31, 2025

Good morning,

We appreciate your business.

Joan

RaymondsHidden Valley Lake, CA

Verified purchase

Customer ServiceStaff

Reviewed Jan. 28, 2025

I initially opted for Mediacom after hearing positive feedback from several neighbors, particularly due to our dissatisfaction with AT&T. My experience with Mediacom has been very good overall. Their customer service is outstanding, the staff is helpful, and reliability is commendable though not flawless. When we had an issue with a wire, a Mediacom service technician assisted us professionally even when the local outlet was closed for the holidays, which was impressive.

Currently, we use Mediacom for both telephone and internet services. The phone service quality is generally good, and the internet performs well, especially considering our rural location. There are occasional outages that vary in duration, from just 10 minutes to as long as 8 or 9 hours. We usually contact Mediacom for outages exceeding an hour to confirm whether it's a general issue. We consistently use their services for everyday activities, including connecting five computers for constant phone use and frequent internet access. In general, our satisfaction with Mediacom is high, and I would share our positive experiences with friends and family.

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Response from Mediacom Cable

Jan. 31, 2025

Good morning,

We appreciate your business.

Joan

RossCordele, GA

Verified purchase

Customer ServiceTechPunctuality & SpeedValue

Reviewed Jan. 28, 2025

I recently moved into a new place and, as a single parent, I searched for a reliable internet service provider and chose Mediacom. So far, the experience has been really positive. There have been one or two outages, but Mediacom resolved them quickly. This is important to me as I'm an avid gamer and stream games often, so having a stable and fast internet connection is crucial. Additionally, Mediacom provided me with a complimentary device called the Bolt, which offers TV and other features.

Overall, I am satisfied with the service and would recommend Mediacom to anyone looking for a good value, provided they are in a serviceable area. My experience has been consistently good with no disappointments.

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Response from Mediacom Cable

Jan. 31, 2025

Good morning,

We appreciate your business.

Joan

EAlbany, GA

Verified purchase

Customer ServicePunctuality & SpeedStaffBilling

Reviewed Jan. 28, 2025

My experience with Mediacom has been quite frustrating. Despite being a long-time customer who always paid on time, I found their customer service lacking when I needed help due to financial constraints. I contacted Mediacom to request a reduction in my bill since I am on a fixed income, but they offered no assistance. Although I continued using their Wi-Fi service, I had to let go of other services because I couldn't afford them.

In terms of customer service, the representatives were polite, but their inability to assist further or escalate my issue to a supervisor was disappointing. They gave the impression that even a supervisor wouldn't make a difference in my case. Although the technicians were prompt during service calls, I frequently encountered issues with the service, such as unclear signals, yet rarely received compensation. At most, they would deduct $10, which was not very helpful given the persistent problems.

Overall, my experience has been negative, and I wouldn't recommend Mediacom based on my interactions and their service quality.

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RonaldFort Madison, IA

Verified purchase

TechPriceStaffBillingRates

Reviewed Jan. 28, 2025

I use Mediacom for television, internet, and a landline because they're the only provider in my area. Unfortunately, their prices have become incredibly high, surpassing all of my other utility bills combined. The TV channels offered are subpar, and we can't afford any premium options. Although their internet is generally reliable, being the only service provider seems to make them less customer-focused. I've contacted them recently due to internet issues and ended up renting a router. Their technicians are polite, but getting assistance is challenging. I ended up setting up the router myself. While I'm satisfied with the service, the increasing prices are concerning.

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Response from Mediacom Cable

Jan. 31, 2025

Good morning,

We appreciate your business.

Joan

JohannaBettendorf, IA

Verified purchase

Customer ServiceTechPunctuality & SpeedStaffResolution

Reviewed Jan. 28, 2025

I've been using Mediacom for about 20 years, and they have been the most reliable provider for me. Their customer service is perfect, and the quality of service is great. I have their internet service, and they always assist me if there's an issue with my plan, resolving it quickly. Mediacom has been fantastic, and I highly recommend them.

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Response from Mediacom Cable

Jan. 31, 2025

Good morning,

We appreciate your business.

Joan

CassandraAltoona, IA

Verified purchase

Customer ServiceContract & TermsStaffBilling

Reviewed Jan. 28, 2025

I recently had a great experience with Mediacom cable. They've always been extremely accommodating with me. There was a time when my bill was due on the 11th, but I called them around the 20th or 21st. I explained that I'd have the money available in two days, provided them with the card details, and Mediacom set up arrangements to process the payment. They were very patient, explaining everything clearly, and ensured me that they wouldn't use the card without my permission for future transactions. They also informed me about setting up automatic payments online, but I prefer handling payments through my card or paying directly at Hy-Vee. As for the service itself, both my cable and Internet work perfectly. I don’t watch a lot of channels, but everything seems to operate smoothly, and my internet connection supports everything I need for my phone.

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Response from Mediacom Cable

Jan. 31, 2025

Good morning,

We appreciate your business.

Joan

HenryAmericus, GA

Verified purchase

Customer ServiceTechPricePunctuality & Speed

Reviewed Jan. 28, 2025

I chose Mediacom because they're the best provider in my area. I currently use their basic cable service. I had to scale back from premium channels due to rising costs, given that I'm on a fixed income and the economy's impact. Despite scaling back, I still enjoy the good service they provide. In terms of customer service, I've had positive experiences; they always come through when needed. The quality of the service is solid, though I've noticed a bit of picture shatter recently, but it usually resolves quickly. Overall, I'm satisfied with Mediacom's service.

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Response from Mediacom Cable

Jan. 31, 2025

Good morning,

We appreciate your business.

Joan

GaryHidden Valley Lake, CA

Verified purchase

Customer ServiceStaff

Reviewed Jan. 28, 2025

I recently signed up for Mediacom's telephone service. So far, my experience has been limited since I haven't used it much yet. My interactions with Mediacom's team have been okay, meeting my expectations, though I did find it a bit difficult to reach a representative. If asked, I would suggest trying Mediacom to others, but keep in mind that getting in touch with their support can be a challenge.

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AmandaBurlington, IA

Verified purchase

Customer ServiceStaff

Reviewed Jan. 28, 2025

Mediacom has provided me with excellent service since I started using them. I have not encountered any problems or service outages, which is quite impressive. I never needed to contact their customer service because everything has been running smoothly. Initially, I chose Mediacom because the other company I considered couldn’t set up service at my location, making Mediacom my only option. However, I've been very satisfied. There's nothing I can suggest for improvement at this time because everything meets my needs perfectly.

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Response from Mediacom Cable

Jan. 28, 2025

Good afternoon,

We appreciate your business.

Joan

CarolKeokuk, IA

Verified purchase

Customer ServicePriceStaffBilling

Reviewed Jan. 28, 2025

I've been a Mediacom customer for around 3 to 4 years, using their internet service.

The customer service has always been good, and I've never encountered any issues with them. Initially, I found the cost of just the internet service to be high, but after speaking with a rep, I was able to reduce my bill by $20. Overall, I'm very satisfied with Mediacom and would recommend their service.

Thanks for your vote!

Response from Mediacom Cable

Jan. 28, 2025

Good afternoon,

We appreciate your business.

Joan

PatriciaAlbany, GA

Verified purchase

Customer ServiceMaintenanceStaffRatesResolution

Reviewed Jan. 28, 2025

We've been with Mediacom for years. Their rates are comparable to other places, and I feel like I can trust them. My experience with their internet and cable service has been good overall. The only significant issue we encountered was during recent weather disruptions, which caused a temporary internet outage. Other than that, the service is usually reliable.

When I have questions or concerns, I typically text Molly, who tries to resolve the issue. If she can't, she connects me to a rep. The customer service team is very nice and goes above and beyond to resolve any problems. They provide easy steps to follow, which usually fix the issue.

Thanks for your vote!

Response from Mediacom Cable

Jan. 28, 2025

Good afternoon,

We appreciate your business.

Joan

MarkHidden Valley Lake, CA

Verified purchase

Customer ServiceTechSales & MarketingPunctuality & SpeedStaffRatesTransparency

Reviewed Jan. 28, 2025

I've been a Mediacom customer since 2000, right after moving from Orange County to Lake County. Initially, we subscribed to all their services—cable, phone, and internet. However, two years ago, we switched entirely to streaming because Mediacom couldn't offer discounts on cable packages for loyal customers like us.

Currently, our sole service with them is the Internet. When it works, the quality is great, but we've had significant issues with outages, particularly in October and November. This led to widespread frustration among Mediacom users in our area, with many considering alternatives like Starlink. The outages were linked to a problematic new software update, as mentioned by a technician on social media.

Although the internet speeds are good when functional, the frequent outages have made it hard to trust Mediacom. If there was another provider offering 5G here, I would switch immediately. Overall, I would rate my experience with Mediacom a 2 out of 5.

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LaurenBurlington, IA

Verified purchase

Customer ServiceCoveragePunctuality & SpeedMaintenance

Reviewed Jan. 28, 2025

I first heard about Mediacom through a neighbor. My experience with Mediacom has generally been good, but I occasionally face internet issues where it's connected but not working. Although they attempted to fix it, the problem didn't get resolved entirely. During outages, I might be without service for about 20 minutes, but sometimes it doesn't come back until the morning. I resort to using my phone's hotspot when this happens.

I primarily use Mediacom to stream apps on my TV. The phone service works well as long as the Wi-Fi is functioning. While I find Mediacom’s services to be generally good, there are times it is slow or not working.

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AmyKeokuk, IA

Verified purchase

Customer Service

Reviewed Jan. 28, 2025

I've been using Mediacom for a long time. My experience with them has been good and consistent; I haven't had any issues. I use their internet service primarily for my TV and cell phone activities.

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Response from Mediacom Cable

Jan. 28, 2025

Good morning,

We appreciate your business.

Joan

BrittneyHidden Valley Lake, CA

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Jan. 28, 2025

I've been using Mediacom primarily because it's popular where I reside in Hidden Valley, and many locals recommended it through word of mouth. My experience with Mediacom has been somewhat mixed. Recently, the internet has been a bit slow and spotty at times. For instance, even when we have just one device running, like the TV, the service feels a bit choppy. Whenever we encounter issues, we usually reach out via text message and talk to Molly, which has been generally effective. My husband primarily handles communication with Mediacom, and he's found it relatively easy to get in touch with a representative when needed.

In terms of usage, we stream videos and TV shows for our five children, and my husband frequently plays video games. We also rely on the Wi-Fi for video calls and to connect various devices. Interestingly, our package supposedly includes a landline, but we haven't utilized it because we've never been informed about the specifics, like our phone number.

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Response from Mediacom Cable

Jan. 28, 2025

Good morning,

We appreciate your business.

Joan

ThomasIowa City, IA

Verified purchase

CoverageMaintenance

Reviewed Jan. 27, 2025

Even though you replaced the cable line to my house so that it is not shared with my neighbor, I continually get a frozen TV picture, sometimes with a small box indicating "loading video", and then sometimes a blank screen for up to a minute. I had Comcast in Chicago for years and never once did any of this happen there. Also disappointed that DVR is not available to me.

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LindaOelwein, IA

Verified purchase

Customer ServicePricePunctuality & SpeedStaffBillingHonesty & Transparency

Reviewed Jan. 17, 2025

I've been calling for months about a charge for some kind of equipment that I've never had. I keep being told this will be pushed through but it keeps showing up on my bill. I was also told a box out something to get free tv was absolutely free then got charged $30 because i guys I didn't hook it up in 30 days. I want told about that at all. When I opened the box there was a paper on the top that said wait in big letters and a Mediacom person would come to hook it up. No one came then $30 on my bill.

They have taken these charges off when I call but I'm really tired of having to call every month. I feel like I'm constantly being lied to. I feel like Mediacom is a dishonest company. As soon as I have another option I am seriously considering switching companies. I've had Mediacom for nearly 20 years. Also they lie about the internet speed. It says up to 1000. Mine has never been above 200. Why not just say up to 200. Another lie. I'm very disappointed.

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Response from Mediacom Cable

Feb. 24, 2025

Good afternoon,

Thank you for taking the time to write and post your review. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

We appreciate your business.

Warmest regards,

Joan

DollyDecorah, IA

Verified purchase

Dolly increased rating by 3 stars.

Customer ServiceCoverageTechSales & MarketingMaintenanceStaffRates

After a positive interaction with Mediacom Cable, Dolly increased their star rating.

Original Review: Jan. 9, 2025

Mediacom took over our previous cable company's services in our area. Unfortunately, my experience with Mediacom has not been positive. We're planning to switch providers when our promotion ends in March due to consistent issues with our Wi-Fi—it continually cuts in and out throughout the day. Although the customer service over the phone has been helpful, they still haven't resolved the connectivity issues.

A technician once came to fix a wire, but that didn't help. Previously, we even had Wi-Fi access in our nearby shop, but that's no longer possible. I'm unsure if Mediacom's goal is to push us to switch to their newer technology, like the 360, but I've already had trouble with their equipment setup. I ordered the Eero equipment, but they couldn't install them that day they were there, so I said, "Send them back."

I would rate my experience with Mediacom as a one out of five. Two of my neighbors have already canceled their Mediacom service due to similar troubles, and in our area, conversations on social media echo these frustrations, often advising against using Mediacom due to its unreliable service.

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Response from Mediacom Cable

Jan. 15, 2025

Good afternoon Dolly ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

ElizabethFairhope, AL

Verified purchase

Customer ServicePricePunctuality & SpeedOnline & AppEase of UseRates

Reviewed Jan. 9, 2025

I've been a Mediacom customer for several years due to their quality of product and service, using their internet and basic cable. However, I'm quite disappointed with the basic cable. I opted for regular internet speed since we don't game much, but we do stream occasionally and it works fine for that purpose.

If I were to rate Mediacom overall, I would give them 4 stars. Their customer service deserves a 5, as I've had good experiences with them. However, the price for their service would get a 1, as I find it too high. I've used their website, but I barely remember it, so I can't comment much on its ease of use or navigation.

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Response from Mediacom Cable

Jan. 9, 2025

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are happy with your services and the agents you have spoke with. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JoyceFoley, AL

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Jan. 9, 2025

I've been using Mediacom for our Wi-Fi services, and my experience so far has been great. We initially heard about Mediacom through a friend and decided to try it since we needed similar services. The quality of the Wi-Fi has been excellent, with only a few disruptions due to weather. Each time, Mediacom was prompt in keeping us informed about the outage and when to expect service restoration.

Getting in touch with their customer service is easy and straightforward. Whenever we've needed to speak with someone, we simply call their number, and a representative is available to assist us promptly.

We use Mediacom for various devices in our home, including TVs, phones, and more. It's a service I would definitely recommend to family and friends due to its reliability and quality. Overall, it's a very good service.

Thanks for your vote!

Response from Mediacom Cable

Jan. 9, 2025

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you enjoy our services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

DallasMarshall, IL

Verified purchase

Tech

Reviewed Jan. 9, 2025

I chose Mediacom because it was the most accessible provider in my area. So far, my experience with Mediacom has been very positive. The service has been good, and it meets my needs. I primarily use their internet service, and its quality has been satisfactory for streaming purposes. The customer support is commendable; it has been fairly easy to contact an actual person whenever I needed assistance. I've never encountered any issues while streaming. Overall, I would describe Mediacom as a solid choice.

Thanks for your vote!

Response from Mediacom Cable

Jan. 9, 2025

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying your mediacom services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JamesMarshall, IL

Verified purchase

Customer ServiceContract & TermsTechPriceStaffEase of Use

Reviewed Dec. 22, 2024

My experience with Mediacom has been quite positive. Living in a town where it's the only cable company available, I've found it to be reliable. The installation processes have always been smooth with technicians like Dan, who are professional and efficient. Although I find the cable service a bit pricey, likely due to the fees for acquiring popular channels, I believe the service quality justifies the cost.

Our cable service rarely experiences outages, and if it does, it's usually resolved within twenty minutes. The functionalities like pausing, recording, and rewinding live TV enhance the viewing experience, making it user-friendly for anyone. The menu interface is another highlight, allowing me to scroll through channels without leaving the one I am watching.

Customer service has been good, and overall, I would highly recommend Mediacom over other providers I've encountered, even during hospital stays where I found other services lacking similar features. Mediacom's ease of use and comprehensive service features certainly make it stand out.

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Response from Mediacom Cable

Dec. 23, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying your services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

DileepCedar Rapids, IA

Verified purchase

Customer ServiceSales & MarketingPriceStaffRates

Reviewed Dec. 21, 2024

I first heard about Mediacom from one of my colleagues. The packages they offer seemed appealing, and since most of my colleagues have been using Mediacom for the past one to two years, they recommended it to me when I recently moved here from India. I've only used Mediacom's internet service so far, specifically the I-250 plan. There was some promotional for Zoom or Streambox. So, I had that installed. My installation experience was smooth and user-friendly, and the sales team was very responsive and helpful.

Regarding the quality of service, I've been informed by Mediacom representatives about potential slowdowns in my area, but so far, I haven't experienced any connectivity issues. Overall, I'd rate my experience positively; I've even recommended Mediacom to a colleague who recently moved here. Customer service has been excellent, and the sales and marketing process deserves a four out of five. While the internet service is good, I'm less satisfied with the activation fees. They charge $25 for the first three months, which seems high and somewhat unnecessary for a one-time installation. However, the ongoing charges for the modem and internet seem fair.

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Response from Mediacom Cable

Dec. 23, 2024

Good morning,

We appreciate your business.

Joan

CherylMadrid, IA

Verified purchase

Customer ServiceSales & MarketingPriceStaffRates

Reviewed Dec. 20, 2024

I initially chose Mediacom because it was the only internet service available in my area. Everything was arranged over the phone, and I received the installation equipment by mail. Currently, I only utilize their internet service, primarily for my grandkids to stream content like Netflix, although I find the cost high at $90 a month.

Getting the service initially was problematic. When I moved in, the previous tenant hadn't canceled her service, leading to a delay of nearly two months before I could get my own connection.

While I don't personally use the internet service extensively, when it's working, it seems sufficient for streaming without issues like buffering. However, the price increase after the promotional period was unexpected, jumping from $60 to $90, which I find excessive, especially as a casual user in my age bracket.

For customer service, they are courteous and efficient. But overall, I wouldn't recommend Mediacom for users who don't require heavy internet usage.

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CynthiaNorwalk, IA

Verified purchase

Customer ServicePriceRates

Reviewed Dec. 20, 2024

I chose Mediacom because I've known about it for years and found their services to be more affordable. I've been using Mediacom for about three to four months now, and I'd rate my experience a 10 out of 10. I primarily use their Internet service for my Roku, TV and phone, and the quality is perfect.

Although there have been a couple of outages, they were due to external issues like a transformer blowing, not something caused by Mediacom. Overall, I'm very satisfied with their service and would rate them 5 out of 5 stars. I appreciate the simplicity of their setup, which fits well with my small apartment. I initially had WiFi extenders but returned them as they weren't necessary for my compact living space.

Thanks for your vote!

Response from Mediacom Cable

Dec. 23, 2024

Good morning,

We appreciate your business.

Joan

RichardMadrid, IA

Verified purchase

PriceBillingRates

Reviewed Dec. 20, 2024

I have been with Mediacom for over 20 years, primarily using their Wi-Fi service for my computer and TV. Generally, the Wi-Fi service is pretty good, although there are occasional issues where it stalls. Sometimes the connection drops for a few hours, but since upgrading to fiber, the service has improved significantly. While the stalls still occasionally happen, the TV connection remains stable even when issues arise with the Wi-Fi. These interruptions occur maybe once or twice a week. Despite this, I would give Mediacom a 5-star rating as the service has improved. I would recommend their new fiber service to friends and family. For anyone considering cable, I would suggest getting a smart TV to access streaming services like YouTube over Wi-Fi, as cable TV can be quite expensive. Mediacom services are integral to my daily activities, including using my computer and TV and paying bills. Overall, I've had a positive experience and would recommend their improved fiber Wi-Fi service.

Thanks for your vote!

Response from Mediacom Cable

Dec. 23, 2024

Good morning,

We appreciate your business.

Joan

ByronOblong, IL

Verified purchase

Customer ServicePricePunctuality & SpeedMaintenanceStaffBillingRatesResolution

Reviewed Dec. 20, 2024

I chose Mediacom for our internet and cable service a few years ago when my son moved in and needed reliable internet access. Generally, the service is good, but there have been frequent interruptions due to maintenance, especially in the fall. Being retired, these outages are frustrating as I rely heavily on the internet. Just last week, the service was down for about 3-4 hours, which feels too frequent to me.

Regarding customer service, there was an occasion when we received an extra charge on our bill for being one day late. When we explained about the service interruptions, the customer service representative was accommodating and waived the $10 fee. I appreciated how they handled the situation, which was reassuring.

Overall, despite the interruptions, I'm satisfied with Mediacom's service and would rate them 4 out of 5 stars due to these disruptions.

Thanks for your vote!

Response from Mediacom Cable

Dec. 23, 2024

Good morning,

We appreciate your business.

Joan

JosephCharleston, IL

Verified purchase

Rates

Reviewed Dec. 19, 2024

I've been using Mediacom for a few months now, and I'm pleased with their services. I heard good things about them before switching, and they have lived up to my expectations. I'm currently using their internet and free TV services, though I can't recall the exact name for the TV feature. If I had to rate Mediacom, I'd give them a 5-star rating because I'm happy with their service. I would definitely recommend it to family and friends, as I haven't encountered any problems so far.

Thanks for your vote!

Response from Mediacom Cable

Dec. 20, 2024

Good morning ,

We appreciate your business.

Joan

JeffMattawan, MI

Verified purchase

Customer ServiceCoverageTechSales & MarketingPriceOnline & AppStaffRates

Reviewed Dec. 19, 2024

I chose Mediacom because it is the only cable provider available in my area. My experience with their sales team was minimal, as I simply called to inquire about their packages. The options seemed decent but on the pricier side. I ended up choosing the basic subscription package with a single upgrade for both cable and internet services.

The quality of the services has been satisfactory, with reliable internet and no missed coverage. I've never faced issues while streaming, but I can't stream on my phone through their app—an issue I've reported to them but remains unresolved. Despite this, their customer service has been excellent, and I rate their overall services highly. However, the service pricing and online tools like the app and the website could be better.

Thanks for your vote!

Response from Mediacom Cable

Dec. 20, 2024

Good morning ,

We appreciate your business.

Joan

DonnaNorwalk, IA

Verified purchase

Customer ServiceTechRatesHonesty & Transparency

Reviewed Dec. 19, 2024

Mediacom is the only service provider available in my area. I have the basic internet and phone and the quality is okay, but honestly, it's not as good as what I had. I don't like it as well. I've noticed that when it comes to customer service, interactions are generally satisfactory but could definitely be improved. If I were to rate Mediacom, I'd probably give it a 3 out of 5.

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Response from Mediacom Cable

Dec. 19, 2024

TCSR Consumer Affairs: 1st attempt / no answer / Left VM // If a customer calls in, please assist them as you normally would do and leave detailed notes. Joan 118p

CharlotteZeigler, IL

Verified purchase

Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBilling

Reviewed Dec. 19, 2024

I have been a Mediacom customer for several years, utilizing their TV, cable, phone, and internet services. Overall, I am satisfied with the quality they provide. Recently, I called their customer service for a minor issue—a bar appeared on my TV screen saying my service was discontinued despite having paid my bill. The representative I dealt with was excellent, resolving the issue promptly and removing the screen bar. I have no complaints about Mediacom's services and would certainly recommend them.

Thanks for your vote!

Response from Mediacom Cable

Dec. 19, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that we were able to assist you and you were happy with the agent. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

BonnieHector, MN

Verified purchase

Customer ServicePricePunctuality & SpeedMaintenance

Reviewed Dec. 19, 2024

I have been using Mediacom services for about 6 to 7 months now and I chose them because they are the available cable company in Hector where I live. I use both their Internet and cable services, and I've found the quality of both to be satisfactory. The service has been reliable, and any issues have been promptly resolved by the company. There was only one instance when there was an outage due to maintenance work in the area, but they restored it within about half a day. It's generally easy for me to contact their customer service, and I've never faced any issues doing so. I'd tell my friends to hook up with them because they're really good with me. The cost is reasonable and cheaper compared to other cable companies I’ve dealt with.

Thanks for your vote!

Response from Mediacom Cable

Dec. 19, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying your services . If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LisaMadrid, IA

Verified purchase

Customer ServicePunctuality & SpeedStaffHonesty & Transparency

Reviewed Dec. 19, 2024

I've been a loyal customer of Mediacom because, as an insomniac, their service keeps me great company both day and night. What impresses me the most about Mediacom is how quickly they send someone out when needed, which is something they handle really well. The customer service representatives and technicians are very patient and kind in all our interactions. I honestly can't think of anything I'd like to see handled differently.

Thanks for your vote!

Response from Mediacom Cable

Dec. 19, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying your services . If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

NCresco, IA

Verified purchase

Customer ServiceSales & MarketingPriceRates

Reviewed Dec. 19, 2024

My experience with Mediacom's sales team has been acceptable. I use Mediacom primarily for internet services and found the installation process to be very positive. The quality of the service is good, and it serves my leisure needs well. Although I rate their customer service and internet quality highly, I feel the price could be more competitive.

Thanks for your vote!

Response from Mediacom Cable

Dec. 19, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that are happy with your mediacom services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

KiearaStreator, IL

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Dec. 18, 2024

I have been a loyal customer of Mediacom due to their excellent service. The internet speed is impressively fast, which has been the most impressive aspect for me. Whenever I need customer service, they promptly find a solution and treat me with respect. I wouldn't change anything about Mediacom, and I would definitely encourage others to sign up because it's been a good experience for me.

Thanks for your vote!

Response from Mediacom Cable

Dec. 19, 2024

Good afternoon,

We appreciate your business.

Joan

PeterCharleston, IL

Verified purchase

Customer ServiceSales & MarketingPricePunctuality & SpeedStaffBillingRates

Reviewed Dec. 18, 2024

I chose Mediacom after a coworker recommended it when I was moving into my new apartment, mentioning it worked well for them. My experience with their sales team has been positive. I opted for just the Internet service, though I don't recall the package details. The installation process was straightforward, with the technician being helpful, quick, and efficient. The quality of the service is generally good; I'd rate it a 9 out of 10. Occasionally, the Internet slows down and takes a minute or two to recover, which is the only minor issue I've encountered. The customer service has been excellent, especially when I had to upgrade my package. The representative was very helpful. For the Internet quality, I’d rate it 4 stars, and the pricing also a 4-star due to some initial billing complications. However, I was informed that the first bill might be inconsistent, which was helpful to know in advance.

Thanks for your vote!

Response from Mediacom Cable

Dec. 20, 2024

Good morning ,

We appreciate your business.

Joan

KristineCalmar, IA

Verified purchase

PriceRates

Reviewed Dec. 18, 2024

While I'm somewhat satisfied with Mediacom, the connection reliability in adverse weather is a concern. Despite signing up for Eero, which improved stability, weather conditions continue to affect my connection. I recently faced an issue with Mediacom during an ice storm when my internet connection became intermittent, frequently going on and off. This was quite frustrating given the high price I pay. I have been a customer of Mediacom forever, and I've had more service visits from them in the three years since living here than I ever did in Dubuque or Cedar Rapids.

My installation experience, however, was wonderful. It couldn't have been better. I had two people here and they knew what they were doing.

Thanks for your vote!

Response from Mediacom Cable

Dec. 19, 2024

Good afternoon,

Thank you for taking the time to post your review. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

CleatisMarshalltown, IA

Verified purchase

Customer ServicePriceStaffRates

Reviewed Dec. 18, 2024

My options are limited in our area so I use Mediacom for my internet and cable services. I find the quality of their service to be pretty good overall. However, their customer service can be inconsistent—sometimes it's easy to reach them, and other times it involves being passed from one representative to another. Despite this, I'm usually satisfied with the services provided. If asked, I’d recommend Mediacom, expressing that I like my service and think others would be happy with them too. Nevertheless, I gave them a four-star rating mostly due to their pricing.

Thanks for your vote!

Response from Mediacom Cable

Dec. 19, 2024

Good afternoon,

We appreciate your business.

Joan

VeronaLovilia, IA

Verified purchase

Customer ServiceRates

Reviewed Dec. 18, 2024

When I moved here, Mediacom cables were already set up for it, and I've always preferred it over options like a dish service. I'm currently using their basic service package. I'm quite happy with the quality of service, as I've never had any issues requiring me to call customer support since being connected. I am very satisfied and would recommend Mediacom to anyone. If I had to rate it, I'd give it the highest rating possible, a 5.

Thanks for your vote!

Response from Mediacom Cable

Dec. 19, 2024

Good afternoon,

We appreciate your business.

Joan

KeiraStreator, IL

Verified purchase

TechStaff

Reviewed Dec. 18, 2024

We have been using Mediacom for our Wi-Fi for several years and recently added television service when my dad moved in. The service technicians have always been positive, friendly, and helpful. The technician who came out for the television service did a great job setting it up and linking the remote to the TV. We've had nothing but good experiences with Mediacom, and I would definitely recommend their services.

Thanks for your vote!

Response from Mediacom Cable

Dec. 18, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying our services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

ShelleyOttumwa, IA

Verified purchase

Customer ServicePriceStaffRates

Reviewed Dec. 17, 2024

The person I spoke with was very helpful and friendly. My review does not concern anything they provided to me. I am still not satisfied I am receiving the best price for internet and phone service available. As a retired individual with only myself in the household, the cost of this service is very important to me. Other internet companies, including the new MCG, Mahaska Community Group, in Ottumwa, Iowa offers better internet prices.

Thanks for your vote!

Response from Mediacom Cable

Dec. 18, 2024

Good morning,

We appreciate your business.

Joan

EsthelaDawson, GA

Verified purchase

Customer ServiceStaffBilling

Reviewed Dec. 11, 2024

I am writing to express my disappointment with the Wi-Fi service provided. While your technicians successfully connect the Wi-Fi, they fail to ensure that all connected devices are working properly. It is unacceptable that I am expected to make monthly payments for a service that is not fully functional. Furthermore, when technicians visit customers, they should be willing to assist with devices such as cameras and thermostats. Regrettably, it appears that the quality of work, customer service, and loyalty have all decline, you for that service that you provide you do not deserve my money every month.

Thanks for your vote!

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Mediacom Cable Company Information

Company Name:: Mediacom Cable
Website:: www.mediacomcable.com