Mediacom Cable Reviews

3.7

7,775 reviews

5
45%
4
22%
3
10%
2
8%
1
15%

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Updated Jun. 05, 2026

By: Taylor Sansano

+2 more

Edited by: Chloe Cochran

Edited by: Amanda Futrell

About Mediacom Cable

Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.

Pros

Flexible internet, cable, landline and mobile plans
Speeds ranging from 300 Mbps to 1 Gbps
Reliable high-speed internet service
More than 170 channels available
Includes on-demand viewing

Cons

Internet subscription required for all services
Not available in all areas

Mediacom Cable Reviews

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Page 5 Reviews 450 - 650

ChrisEldridge, IA

Verified purchase

Customer ServiceStaffBillingTransparency

Reviewed Dec. 5, 2024

Removed device-bill went down but then by next bill it goes up?!? Contacted live agent who corrected billing. Never showed corrected lower amount. Contact again to question only to have live agent LACY say the lower amount will not be applied to my bill WITH NO EXPLANATION. Rude. Just nope. Now you don’t get it!

Thanks for your vote!

Response from Mediacom Cable

Feb. 24, 2025

Good afternoon,

Thank you for taking the time to write and post your review. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest regards,

Joan

SharonValdosta, GA

Verified purchase

PriceRefunds & PayoutsStaff

Reviewed Dec. 5, 2024

It cost $49.00 to reconnect a new TV. That too much when you already are paying for service. Just think there should be some service convenient to help keep customer and make them see a value in your service and would likely stay with Mediacom and to recommend to others.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

Thank you for taking the time to post your review. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Joan

CurtDes Moines, IA

Verified purchase

Punctuality & SpeedStaff

Reviewed Dec. 5, 2024

Tech reinstalled my eero and put in a new modem and helped put in the 2 wifis. Problem now after he left. The speed has been even slower on the wifi and sometimes we can't download anything. With the last modem we had good wifi and now we only have one plug instead of 4 for it to be wired in.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying the internet services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JosephBay Minette, AL

Verified purchase

Customer ServicePricePunctuality & SpeedRates

Reviewed Dec. 5, 2024

Everything was done over the telephone. They did not have to stop by due to I think it’s cause I had a landline phone before in the past. The internet and phone work good. Have zero problems at all that I’m aware of unless Mediacom tells me. Used to have another internet service but was not pleased with the price and slow speed. The service started with a A.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying the services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

AndrewChanhassen, MN

Verified purchase

MaintenanceStaffResolution

Reviewed Dec. 5, 2024

Mid November found Lue, a Mediacom Tech, at my home troubleshooting an internet connection issue. He discovered the copper line coming to the house from the box was bad and needed to be replaced. Unfortunately the season for burring cables was over until next spring. Lue ended up coming over two more times in the following three weeks to try to stabilize and troubleshoot options. His manager Christopher also assisted in giving direction to potential options. We eventually got approval from my neighbor and the HOA to run a cable from the box, up the neighbor's wall, across the roof, and down my wall to my house.

Troubleshooting, taking with management, working with technicians, and finally having Lue do this extensive work, gave me a lot of interaction with Mediacom. They are a good company with great employees who strive to assist and fix the issues to the best of their ability even when faced with challenging situations. I'm very blessed by Lue's hard work, and very grateful for all the assistance given to me throughout the past month of challenges.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you were pleased with the tech that came to your home. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

BradDunlap, IL

Verified purchase

Customer ServiceStaff

Reviewed Dec. 5, 2024

Due to recent changes on the cable side it was no longer something we could use but always was happy with the internet service. We decided to stop our cable subscription and only use the internet. Our customer service rep was very helpful and understanding. We would recommend Mediacom for internet and up to the change had been happy with the cable service as well.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

We appreciate your business.

Joan

SharonColumbia, MO

Verified purchase

PricePunctuality & SpeedRates

Reviewed Dec. 5, 2024

I appreciate how much more reliable your service is than it was 7 years ago or so. That said, I am a single person in a tiny apartment. I am not a gamer. I work multiple jobs. I do not have time to use tons of internet. I NEED internet, but I do not need an expensive plan. I have severely limited money. It is absurd to have the sword of a massive price hike dangling over my head for something I need while you're justifying the price by giving me 100 times more speed than I actually need or could ever use for what I do. Please offer a $25 plan as a permanent option. Because of the types of work I sometimes do, I cannot survive without hard-wired internet, and I cannot survive with a $60+ plan. You put me in a horrible situation.

Thanks for your vote!

DaleChanhassen, MN

Verified purchase

Customer ServiceTechPunctuality & Speed

Reviewed Dec. 4, 2024

At least 2 of the multiple "servers" you rotate through for cable internet service in Chanhassen, MN provide upload speeds less than 2. This causes sending and receiving of email to be very slow when these underperforming providers is randomly selected. Since you rotate through these providers your service is hit or miss at best and often requires multiple send/receive errors.

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Response from Mediacom Cable

Dec. 17, 2024

Good afternoon,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

SherryMilton, FL

Verified purchase

TechStaff

Reviewed Dec. 4, 2024

Tammy and another coworker in the Milton, FL Mediacom office are AMAZING! I left there laughing, they are just the best! Dillon and Ryan, service techs were also AMAZING! So polite and helpful! Such a joy having them in my home, and they both loved my dogs! It is always, always a pleasure to have any interaction with your office staff and service techs! I can't thank you enough!

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

We appreciate your business.

Joan

ShirleyHibbing, MN

Verified purchase

Customer Service

Reviewed Dec. 4, 2024

I keep calling and they still haven’t come and hooked up my permanent cable. It is still hooked up to the temporary cable, the box has to be changed from the back of the house to the front of the house where the buried cable is. They keep telling me they are coming and they never do. I am about to cancel and go back to Starlink, very dissatisfied.

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ArtieMattoon, IL

Verified purchase

TechStaff

Reviewed Dec. 4, 2024

I had received a better deal from another internet provider And wanted to see if Mediacom would give me the same deal so I could stay with Mediacom and they gave me a better deal so I stayed. I really got a lot of help from the representative that helped me get the outcome that I was looking for.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying the internet and we were able to get you in a better offer. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

GaylonCitronelle, AL

Verified purchase

Reviewed Dec. 4, 2024

The tech replaced some wires and other things. It has been staying on better but is a lot slower now. He said some more cables were to be replaced but I haven't seen any more work done. I don't like the slower internet.

Thanks for your vote!

Response from Mediacom Cable

Dec. 17, 2024

Good afternoon,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

SusanEastman, WI

Verified purchase

Sales & MarketingPriceRates

Reviewed Dec. 4, 2024

Why is price so much more? Was a great deal when we first joined. Wish price would be cheaper. Other internet is cheaper, than Mediacom. People don’t want to pay that much just for internet. You give a new person a discount but not the people who stay with you.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

Thank you for taking the time to post your review, we have you in a promotional offer and you are getting a savings on the account. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JaniceOskalooss, IA

Verified purchase

Refunds & PayoutsStaff

Reviewed Dec. 4, 2024

A refund check was issued to James ** under acct **. James is deceased. Should be issued to Janice ** widow under acct ** for $539.00. Spoke to rep 11/22/2024. She was so helpful and stated it would be reissued. I have not received to date. Please check for me. Thanks.

Thanks for your vote!

MartinDecorah, IA

Verified purchase

Martin increased rating by 3 stars.

PricePunctuality & SpeedRefunds & PayoutsStaffRates

After a positive interaction with Mediacom Cable, Martin increased their star rating on Dec. 19, 2024.

Updated review: Dec. 19, 2024

A technician came to my home to check my internet issues very quickly, and discussed how and why I don’t receive my full 1 gig speeds. We did lots of troubleshooting and he said that hopefully soon, my town would be getting the latest equipment for the best speeds. But as it is right now, I’m getting the best I can at this time.

Original Review: Dec. 4, 2024

I don't like it that the services aren't reliable, and I'm not getting the speeds that I pay for. The service technicians aren't always the nicest either. I would like to see more affordable packages. The internet that I pay for is 1 gig, but I get speeds that are much less than that through my wifi. The booster that they sent me isn't helping at all. Also, the fact that they double my rate after a year or so is wild. SO greedy.

Thanks for your vote!

Response from Mediacom Cable

Dec. 17, 2024

8383950390126940

TCSR Consumer Affairs: 1st attempt / spoke with martin - applied outage credits also set up tc for a tech for the 18th // If a customer calls in, please assist them as you normally would do and leave detailed notes. Joan319pm

KathyMarshalltown, IA

Verified purchase

Punctuality & Speed

Reviewed Dec. 4, 2024

The tech was great!! It's the service with a new "box" since I can't get Tivo box anymore??? I can't record shows anymore. I have to reset box several times a day!! Can only watch shows missed On Demand. I can't record Fox Sports channels, local news on cbs, nbc, abc channels and those news show aren't on On Demand. Big 10 network, etc. All shows I could record before and could fast forward. So annoying!

Thanks for your vote!

TimWebster City, IA

Verified purchase

Customer ServicePricePunctuality & SpeedStaffRates

Reviewed Dec. 4, 2024

Called to see about cancelling TV service and retaining phone and Internet. Service representative was very helpful with what was requested, even found us a package deal but never attempted to retain us as a TV customer. Have been a customer since cable came to our area in the late 70’s and would’ve liked to been able to stay. Pricing has just passed us by, can stream on a device for a much more reasonable cost.

Thanks for your vote!

Response from Mediacom Cable

Dec. 12, 2024

Good afternoon,

We appreciate your business.

Joan

RexLake Isabella, CA

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Dec. 4, 2024

I have been experiencing ongoing service disruptions for over a year. Initially, I reported these issues through the SMS channel; however, I subsequently realized that this method is not the most effective for addressing such concerns. After some consideration, I agreed to a technician's visit. Prior to this appointment, I communicated with two supervisors: Alex, who appeared to hold a leadership position, and possibly his superior, Anthony. Anthony advised the replacement of all coaxial cables from the utility pole's junction box to my modem.

A Mediacom technician, following the instructions provided by Alex and Anthony, visited my premises and executed the required work commendably. Despite his exemplary performance, there was no improvement in the Mediacom service, as the speeds remained high. Subsequently, I received information from another employee indicating that the primary reason for the coaxial cable replacement was to appease my concerns regarding the frequent service interruptions and slowdowns. While this revelation was troubling, Alex instructed me to contact him directly regarding any insights I might acquire from the community about the poor service. I complied with his request, but after sending him a message about another customer's similar issues, he, in a rather abrupt manner, asked that I cease communication with him.

Having been actively involved in the community for three decades and having served as the past president of the Kern River Valley Chamber of Commerce, many individuals continue to seek my assistance. To this day, I receive feedback from Mediacom customers expressing their concerns, as I have shared information through the Mediacom social media channel. That department has been exceptional in their support, and while I understand their limitations, they have provided more assistance than Alex and Anthony have thus far. I requested a callback from Anthony over a month ago and am still awaiting a response. Despite the significant challenges I face due to the local Mediacom supervision, I remain committed to resolving this matter.

Thanks for your vote!

ScottJefferson City, MO

Verified purchase

Sales & MarketingOnline & AppStaffBillingTransparency

Reviewed Dec. 4, 2024

I had trouble getting my credit card information updated on the app and eventually I spoke with Michelle and she was extremely pleasant, extremely polite, and extremely knowledgeable and helpful. Thank you so much Michelle, I hope you get to read this because today, you made my day!!!!

Scott

Thanks for your vote!

Response from Mediacom Cable

Dec. 12, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that we were able to assist you with your card info. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

KandyCarbondale, IL

Verified purchase

Punctuality & SpeedStaff

Reviewed Dec. 4, 2024

The technician was very personable and professional. He was fast and accurate. He knew how to do his job. I would highly recommend Mediacom to friends and family. I didn't know how to set up my TV and the technician helped me. He was friendly and helpful. I hope he gets a good review from your company.

Thanks for your vote!

Response from Mediacom Cable

Dec. 12, 2024

Good afternoon,

We appreciate your business.

Joan

MyieshaMobile, AL

Verified purchase

Customer ServicePunctuality & SpeedStaffBilling

Reviewed Dec. 4, 2024

Great customer service no matter who I sometimes speak with my problems are always handled properly. If anything I could use a bit of an extension or notifications prior to my internet being cut off lol. But that’s not an issue from you guys because you always do the best that you could. I’ve been with you guys I think since 2019/2020 so yes I’m a very loyal customer. I sometimes may have a hard time making payments on time but I do my best to stay on track and make as many payments that I could while having so much going on in my personal life. You guys have outstanding customer service and I’m definitely here for it. Everything is mostly resolved so quickly. Thank you guys soooo much. I look forward to many more years to come.

Thanks for your vote!

Response from Mediacom Cable

Dec. 12, 2024

Good afternoon,

We appreciate your business.

Joan

RobinWheaton, MN

Verified purchase

PriceStaff

Reviewed Dec. 4, 2024

Reliable, affordable, and dependable service. I ordered service during the 2020 pandemic due to the fact my children needed to be home schooled. I decided to keep the service after the pandemic because the service is reliable, the Mediacom technicians are kind courteous and professional. The service plan has continued to be affordable, therefore I will remain to be a loyal customer of Mediacom.

Thanks for your vote!

Response from Mediacom Cable

Dec. 12, 2024

Good afternoon,

We appreciate your business.

Joan

JenniferAledo, IL

Verified purchase

StaffTransparency

Reviewed Dec. 4, 2024

So far, so good! I have not any problems. The tech that came was very helpful and respectful. He also gave me a heads up on some work that they will be doing in our area. Said we will lose connection due a few hours, but not worry, that will it only so they can update boxes in the building.

Thanks for your vote!

Response from Mediacom Cable

Dec. 12, 2024

Good afternoon,

We appreciate your business.

Joan

RichardNappanee, IN

Verified purchase

Tech

Reviewed Dec. 4, 2024

I am on a fixed income, the base plan is not enough data, the middle plan is too much data (I only average 800 a month). There is no option for a better plan around $50-$60. I have other offers with two other companies that would fit my budget. Mediacom wouldn't go below the 'special $74.99' deal for my middle plan which will force me to reluctantly change my internet provider after being a Mediacom customer for over 5 years.

Thanks for your vote!

Response from Mediacom Cable

Dec. 12, 2024

Good afternoon,

We appreciate your business.

Joan

RickDubuque, IA

Verified purchase

Customer ServiceStaff

Reviewed Dec. 4, 2024

Very good customer service Without any hassle at all. Very good instructions. The best I have had in a long time. I explained the difficulty that I was having and been having to the customer service representative in person and knew right away what I needed and I was in and out of there no more than 10 minutes. O again everything was fantastic.

Thanks for your vote!

Response from Mediacom Cable

Dec. 12, 2024

Good afternoon,

We appreciate your business.

Joan

JuanitaPanama City, FL

Verified purchase

Customer ServiceTechPunctuality & SpeedMaintenanceStaff

Reviewed Dec. 1, 2024

If you are looking to Mediacom for your internet needs, I HIGHLY recommend you look elsewhere. The service in my area is awful and if you have access to another provider, I suggest using them. I have to contact Mediacom about my unreliable internet on a regular basis. Their "support option" always seems to be my having to miss work to wait half a day for a technician to show up and not fix the problem. They can't even be bothered to provide a better appointment time than 8-12 or 1-5. Customer service is terrible, and the internet service is unreliable.

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DawnWinnebago, IL

Verified purchase

Customer ServicePunctuality & Speed

Reviewed Nov. 21, 2024

When the internet occasionally goes down, Mediacom is fast to resolve the issue. When I was trying to get my granddaughter's Chromebook hooked up, though the issue didn't have anything to do with them, everything was resolved. Their customer service was great.

Thanks for your vote!

Response from Mediacom Cable

Nov. 21, 2024

Good morning ,

We appreciate your business.

Joan

KathyHenry, IL

Verified purchase

Sales & MarketingStaff

Reviewed Nov. 19, 2024

The installer was a nice young man. He was real helpful. I asked him a few questions about things I didn't understand, and he worked it out. Mediacom always tries to help me out. I'm on a fixed income, so they give me a loyalty discount.

Thanks for your vote!

Response from Mediacom Cable

Nov. 19, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you were pleased with the tech. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LynnHenry, IL

Verified purchase

Customer Service

Reviewed Nov. 19, 2024

I'm very happy with Mediacom and I won't change. I've been a customer of theirs since 1980 before it was Mediacom, and I like the internet and TV service. The only problem I have is I have to call them back and have them come and fix something all the time because it's spooling. It's the NBC channels mostly.

Thanks for your vote!

Response from Mediacom Cable

Nov. 19, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you were pleased with the services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

MHenry, IL

Verified purchase

PricePunctuality & SpeedStaff

Reviewed Nov. 17, 2024

We've been happy with Mediacom. We have landline, cable, and Internet through them. The service has been great. I'd be happy if the costs were a little bit less, but I won't give up my landline. The technicians are all wonderful. I had to have someone out a couple weeks ago. The box had gone bad, and I talked to a couple people. They went over everything on their end. And then they said they had to send someone out. He was here before the time that he gave me. He did some checking and said, "Well, it's the box. I will contact my supervisor and we'll get something out for you." They came two days later with the box, and everything's great.

Thanks for your vote!

Response from Mediacom Cable

Nov. 19, 2024

Good afternoon,

We appreciate your business.

Joan

BrettSouth Mills, NC

Verified purchase

PriceRates

Reviewed Nov. 17, 2024

We have Mediacom's internet service. We live out in the sticks so there have been some random outages but in general, we've been content. We like their availability and pricing.

Thanks for your vote!

Response from Mediacom Cable

Nov. 19, 2024

Good afternoon,

We appreciate your business.

Joan

RobertaVirginia, MN

Verified purchase

Reviewed Nov. 16, 2024

I've been with Mediacom throughout the years, about 20 years. I had Mediacom when my kids were little. Their service has been good. I have no problems.

Thanks for your vote!

Response from Mediacom Cable

Nov. 19, 2024

Good afternoon,

We appreciate your business.

Joan

TracyEastpoint, FL

Verified purchase

Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenance

Reviewed Nov. 8, 2024

Picture keeps buffering. Have called 6 times and 4 different people have came out to fix it. Still not working properly have 1 more appointment next Thursday. If still not fixed will have to call someone else to get our TV and internet service from some times it will buffer 10 to 12 times in a 5 minute period. I don't want to change service but it's hard to keep paying for service that doesn't work properly.

Thanks for your vote!

CharlesDuluth, MN

Verified purchase

Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaffRatesResolution

Reviewed Nov. 6, 2024

When Mediacom Cable's fiber optic service works, it's fine. However, I'm very disappointed with the way they handle issues. It started at the beginning when they were laying the cable. I heard that it was coming to town. I'm a physician and I work virtually. So having reliable, high-speed internet is critical for me. I reached out to the company right away. I said, "As soon as you guys are ready to throw the switch, I wanna be there." That was six months before they actually ran. I reached out several times saying I was a motivated customer. Last fall, it became times when they started to hook up services.

We live on a dead end road. Where they laid the green thing, the street side terminal was there. I said, "I like to get this, but this is Duluth, Minnesota. If you guys are gonna do this, it needs to get buried. If it doesn't get buried, we're gonna have issues." They said, "We don't worry about that." When they laid the cable, they couldn't bury it. They laid the cable just on the ground through my woods that goes to the house. I had high-speed internet for four days, and I lost it and a squirrel ate the line. So, it was five days or more before they could come out and fix it. I said, "This is gonna be a recurrent problem." They said, "Oh, no. We don't have any problems like this."

We had internet for five more days and we lost it again. Sure enough, I went out, the squirrel had eaten through the cable again. It took another five days for Mediacom to come out and fix it. When they did, I said, "This is gonna be a problem." "Oh, no. We don't worry about that." So, they did it again. Meanwhile, I was out there with my pellet gun and shooting every red squirrel I saw. I shot 13 of them. And they did it again. Five days later, it got done. If I knew what I knew now, I would have never cancelled my previous server until Mediacom had it up and running. They came out this time and encased the cable in a hard, non-chewable piece of tubing. It worked great all winter

I was very happy with the speed. I'm very happy with the politeness of the people that came out. They were just not timely. Every time something happened, it would be five days out or more before someone could come out and fix it. I thought that was a done issue. This summer came when they would bury the line. No one came. No one reached out to me. Sometime early July, I said, "What's the deal? You guys were gonna bury the line." "Oh, yeah, yeah. We'll be out there." A month later, they came and marked the line where they woud bury it. The barrier guys came. The guy who buried it who was a different company said, "No, we'd never bury it where they said we're gonna bury it. We're gonna route it along the road, and up your driveway and around," which is five times as long.

They said that was the most practical way of doing it. I said, "Fine, you're the experts." They marked it but nothing happened. Eventually, they came and buried it. I didn't think anything of it until I saw that the old cable on the ground was still there. That was the beginning of October. I ran a snow blower. I called Mediacom and said, "I still have cable laid on the ground. I'd like to get that out. Because come winter, if it gets caught up in my snow blower, it's gonna be a mess." They said, "We'll take care of it." I said, "Can we set a date? Because I went through this once before." "Oh, no, no. We'll just get there. We'll be there."

They came last Monday. I was gone. My wife was there. They said, "They brought the new cable to your box, but they never hooked it up. You're still running off the old cable." I said, "That's interesting, because we have two cables go in the box." They said, "We'll switch it." The guy came and took out the old cable, attached the new cable. He threw the old cable away. It was a done deal. Twelve minutes later, we lost internet. My wife called and Mediacom said, "Do this or that, recheck your router." She did all that. She was on the phone for Monday with Mediacom trying to resolve it. They would temporarily get service. We would get 10 minutes of service and 15 minutes later, it would be gone again. That happened three times, and it was gone for good.

Anybody with a basic wiring understanding would get the concept of someone who works on hooking up the fiber optic cable or the wire. It worked for a very short period of time, and intermittently for a half a day or less, and did not work at all. It's clearly a connection issue. It's just the connection. It's straightforward. We were on 15 minutes after he left. We were on phone with Mediacom trying to resolve this with a problem they created. Their serviceman came out, created a problem, and they told us, "We cannot fix the problem for five days."

I'm a professional. I serve multiple rural, critical access hospitals from my home. I had to leave my home to go to my off-grid cabin where I have Elon Musk's Starlink so I could have reliable internet to serve these communities. Someone just has to come in and reconnect the connections in that box but Mediacom refused to deal with that. I had to load up my dogs, all my computer equipment, drive to my off-grid cabin. I've been up here until Mediacom could come and fix the problem on Friday.

I was extremely disappointed in Mediacom's unresponsiveness. I get it if it's a random piece of equipment that failed, and they were busy, having some delay. They are like the joke of the old cable guys. That repairman where I have to be there from 8:00 to 12:00 on two weeks from Tuesday. It's almost a meme. But when they created the problem, when they came to fix it, we didn't have a problem. Twelve minutes after they left, we did. I would have expected the appropriate service response to be, "We will turn around and we will be right there. Sorry, we messed up." That would have been understandable, human, considerate, and professional.

How Mediacom handled it, saying, "We get one shot. The company get one shot to fix it and we didn't fix it. And we cannot come back and remedy that for five days," is extremely unacceptable. I would give them five stars for internet. Once it's working, I like the system. But I will give them zero stars for customer relations regarding service. Based on my experience with Mediacom's service, I don't have faith that they will be a consumer-friendly company to work with.

Thanks for your vote!

Response from Mediacom Cable

Jan. 2, 2025

Good afternoon,

Thank you for your review. I'm sorry to hear about the service issues that you have experienced. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

BobbiBlue Grass, IA

Verified purchase

Customer ServicePriceStaffRates

Reviewed Nov. 6, 2024

Mediacom is the only one where I get signal out in my area so we went with them. It was fine getting started with them but we have signal issues and stuff like that. Our signal drops all the time and we have serious issues out here. When we had cable too, it would freeze and when we would call, they would say there was no outage. They're always helpful, though. It just sucks that it doesn't work sometimes. Also, people in town who have all these different choices, their internet is like half the price that my internet is.

Mediacom has a $40 plan and a $100 plan. The $40 plan is not enough internet because my husband and I work from home, too. We barely watch any TV and all of our internet is really for work, which is tons of data. We have to get the high plan but we have tons of data that we don't use every single month. Otherwise, if we went with the other plan, it's $10 a gigabyte to go over, then we might as well just get the more expensive plan. It's frustrating.

Thanks for your vote!

Response from Mediacom Cable

Jan. 3, 2025

Good morning ,

Thank you for your review. I'm sorry to hear about the service issues that you have experienced. We have attempted to contact you multiple times and have not been successful. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

AmandaVirginia, MN

Verified purchase

Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceRates

Reviewed Nov. 6, 2024

This is my second time going with Mediacom. I had Mediacom prior and I couldn't get a full bar even though I had high speed. Walking outside and into my kitchen, my call would be dropping. I disconnected services and went without internet. Then I thought I was getting a work at home job and I got some security cameras, so I decided to go with them again. I could go with someone else, but I'd be paying a lot higher.

I've been having issues again with the dropped calls and the service not being up to par. Even though I pay for high-speed internet, it doesn't work. The quality is not very good. My cameras are not working properly because they switch channels a lot. My calls are also being dropped as soon as I walk into a different room or outside, important phone calls at that. When I call Mediacom, I have to talk to a supervisor to get credit for any type of service outages. Because I'm not getting a service that I'm paying for, I should get some type of credit. If they're not able to get out here and fix it within a timely manner, I shouldn't have to be paying full price for something that's not working. I expect that anywhere I go. If I order a hamburger from a restaurant and it's not what I ordered, I should get a refund or they should make it the way it's supposed to be.

My appointments for someone to come and take a look at anything are two weeks out. When I call and troubleshoot what's going on, troubleshooting is everything that I've done already on my own. I'm on the cancellation list. When they get here it's, "Oh, we replaced your router because it was a refurbished router." Why am I getting a refurbished router or a Wi-Fi extender when I pay for their services? I have a used device. I should be paying for a brand-new one if I'm paying $8 a month.

I have the router and two eero devices, which are Wi-Fi extenders. I just got a third extender, but I haven't hooked it up yet so that my cameras would pick up where the router was at. They offered this time to me Wi-Fi extenders. I'm able to hook up my TV and my Roku smart TV and watch TV with the internet on the TV without any problems. I don't have a TV package or a home package with them, but I'm able to stream.

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BillBettendorf, IA

Verified purchase

Customer ServiceStaff

Reviewed Nov. 6, 2024

We've been with Mediacom for a long time, and the technicians have been very good, both online and in person. We changed our services with them recently. We have their internet service and added a phone service but stopped the TV service. The internet service is sporadic sometimes, but for the most part, it's pretty good. The phone service so far has been fine.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Bill,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying your services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

SandraPlymouth, NC

Verified purchase

Customer ServiceSales & MarketingPunctuality & SpeedBilling

Reviewed Nov. 6, 2024

Mediacom offered the speed that I needed in order to search the internet, and installation went very well. I've been with them going on two years and I cannot complain about the customer service when I call. The service is also very good, but I don't like what I have to pay. They told me that I was getting a $30 discount, but still, my bill is $80. When we talked about phone services about a month ago, they told me my bill would go back up $30. I'm a senior citizen living on a fixed income, so I feel that they could offer us a bit more.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Sandra,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying the internet services. You can reach out to us to see if we have any other offers available. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

FRock Island, IL

Verified purchase

Customer ServiceRefunds & PayoutsStaffBilling

Reviewed Nov. 5, 2024

I use the internet only. It's great. It works. I can use the internet on different devices at one time. There were times when the internet would drop and come back up, but it only happens once or twice a month. I called Mediacom Cable about either I forgot to pay my bill or there's some type of work being done in the area which I was not aware of, and trying to figure out why I couldn't get on the internet or what was going on. There have been times when it would affect me when they send a text and say there was work in the area, and there were times when they didn't. Other than that, they usually also help me get everything done when I call. I haven't run into any rude customer service representative, so I'm glad about that.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Frashawn,

Thank you for taking the time to post your review, We're happy to hear that you enjoy the internet services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JohnLacon, IL

Verified purchase

Customer Service

Reviewed Nov. 5, 2024

Mediacom Cable has been around this area for a long time and seems to work well. I got it hooked up and it has been great. Mediacom answered all my questions. They didn't have to send anybody out. The tech was able to show me how to do things and get everything set up. I didn't program it right. She got it going over the phone. Go for it.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning John,

We appreciate your business.

Joan

AudreyEastman, GA

Verified purchase

Staff

Reviewed Nov. 5, 2024

I spoke with Debra and she was so helpful. Even though we had to try a few different things to get the Eero to connect, she never got aggravated. She was so pleasant. She is an asset to your company. In the end, she decided the best course of action would be to have a technician come to assess the situation.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Audrey,

Thank you for taking the time to post your review, We're happy to hear that you spoke with our agent and she was able to assist you with the eero. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LindaGold Canyon, AZ

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Nov. 5, 2024

The installers were to arrive between 1-5 and they called at 10:00am and I was not prepared for them. They patiently waited for me and once they started I felt very rushed. I showed them where the past cables were and they began snipping wires. I asked the one gentleman to be careful as he was backing up into my rock wall and did not seem to care he was knocking the rocks out of it as he stayed bent down pushing the rocks. We had to enter my bedroom for the hook up which was awkward for me as I had personal clothing items hanging up not prepared for them needing to be in there.

After all was installed we placed a second Eero unit in my office with a blue blinking light. "There ya go, you are all set up" and they left. As I watched that unit for a few hours it stayed blinking. Knowing that the unit was searching but not connecting I called Mediacom and they hooked it up over the telephone. I am very happy with the Wi-Fi now that all Eero units and modem are connected.

The negative is now that this is hooked up my one TV will not stay connected to my DirecTV Satellite. It was working fine before we had the Wi-Fi hooked up. The DirecTV connects to the TV then it says I am no longer connected and I need a different set of cords and there is no place to insert them on the direcTV box. My other TV works just fine connected to my DirecTV. If you have any advice for me I would greatly appreciate it. I am thinking if cords were mistakingly cut I would not ever get a picture on the TV.

Thanks for your vote!

Response from Mediacom Cable

Feb. 6, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy that your services are working. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

CarolynValdosta, GA

Verified purchase

Carolyn increased rating by 3 stars.

Customer ServiceBilling

After a positive interaction with Mediacom Cable, Carolyn increased their star rating.

Original Review: Nov. 5, 2024

Our wifi was out for a week during the bad weather! We would call and ask how long it would be, could not get a date, I have to use it for work. I don't get paid if I can work.. I hope we get a cut on our bill.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Carolyn ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm with the credits we applied you are satisfied. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

CherylFitzgerald, GA

Verified purchase

Customer ServicePriceRates

Reviewed Nov. 5, 2024

I called Mediacom to see if the boxes we already have for our two TVs is what we need after receiving communication from Mediacom. I hope she gave me correct answer. My main problem with Mediacom is the ridiculously high price we pay every month for minimum TV/internet service.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Cheryl ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your pricing concerns. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

CatherineiSpringfield, MO

Verified purchase

Catherinei increased rating by 3 stars.

After a positive interaction with Mediacom Cable, Catherinei increased their star rating.

Original Review: Nov. 5, 2024

I love the techs I have had but your system is terrible with channels going offline often with the t.v.s that have the new boxes. Mediacom has went backward not forward. Mediacom needs a better Quality control dept and make sure they have a working system before they put in on-line.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today . I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JeriHahira, GA

Verified purchase

Coverage

Reviewed Nov. 5, 2024

The box was replace on the wall, connections restored, and new cable strung because fallen tree broke the cable. Please be assured that we did not cut the cable. It took 3 weeks, but we understood the large amount of damage caused by Hurricane Helene. Thank you for all the work that your company has put into repairing the damage.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Jeri,

Thank you for taking the time to post your review, We're happy to hear that your services have been restored and working again since the hurricance. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

SueDeloit, IA

Verified purchase

TechPunctuality & SpeedStaffBilling

Reviewed Nov. 5, 2024

During early conversations with representative of Mediacom, I was assured that I would never see billing as high as the company I was replacing. As a senior on a fixed income, this was a strong factor in my changing service provider. Unfortunately, this is no longer applies. I have been advised by friends that there are man alternatives out there now and I'm in the process of doing research.

Thanks for your vote!

JDuluth, MN

Verified purchase

Customer ServiceStaff

Reviewed Nov. 5, 2024

My experience with Mediacom has been working fairly well. However, I still don't have great phone reception consistently at my house. It cuts in and out. Otherwise, I've had my internet for a week now and my internet seems to be working for my computer. I have added two more Eeros to my home to try to improve my internet connectivity. Their customer service has been very good. They do a great job. They answer all my questions and are polite and helpful.

Thanks for your vote!

Response from Mediacom Cable

Nov. 5, 2024

Good morning Janna,

Thank you for taking the time to post your review, We're happy to hear that you enjoying your services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

KashmereHolts Summit, MO

Verified purchase

Customer ServiceStaff

Reviewed Nov. 5, 2024

Had an issue for 3 months. Customer service was awful. The only time I felt like they actually wanted to help me was the very last time I spoke with someone. They were in a special department. After months of not getting any help and horrible treatment I finally got someone who genuinely cared.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JoyceBenton, KY

Verified purchase

Customer ServiceSales & MarketingPriceStaffBillingRates

Reviewed Nov. 5, 2024

Mediacom is the only internet that comes here in this area, which is semi-rural. I've been a very loyal DISH customer for many years and I’ve gotten good prices with them but I was sick of them so I got internet. But when I started with Mediacom, I had the affordable connectivity discount, which I don't have now and I'm a little bit irritated about that. I'm a senior citizen and I'll be 75 soon and my income is lower than most people. My income is less than $1,000 a month and my bill is 102. I'm on the medium plan because my daughter told me that I should go on it but I don't have any gamers. I have people in the house that use my internet.

The installation was fabulous. The installers offered me what I needed. I asked for it and they said they had it. My garage is not attached to my house and there are sleeping quarters in my garage so, I wanted the internet to reach it. So, they offered me an extra booster, which I appreciated. I'm homebound and I'm just about chairbound so I watch TV all day long. Even if I'm watching TV, I'm playing games in my phone. I have a low phone plan through Verizon. It's a special plan and it’s $26 a month but that's because I don't go out of my house. So, I can use my Wi-Fi to hook into my phone and I don't have to pay any big phone bill.

I called Mediacom one day to ask some questions and the guy answered it. He was a very nice person but I don't understand the threats I get that they send me weekly. He tried to explain to me that wasn't a threat. But it seems funny and then it'll say I had 149 threats. It gives devices and there is a computer hooked up to it. I didn't know it was the ads that popped up. My experience is very good. I don't have any problems and Mediacom’s reps answer anything I need to know.

Thanks for your vote!

Response from Mediacom Cable

Nov. 5, 2024

Good morning Joyce,

Thank you for taking the time to post your review, We're happy to hear that you enjoy your mediacom services and the agents you have called in to have assisted you. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

BerylCamilla, GA

Verified purchase

Tech

Reviewed Nov. 5, 2024

I like Mediacom. I have their internet service which is doing okay. I had some problems with it, but they came back out where they rebooted the box.

Thanks for your vote!

Response from Mediacom Cable

Nov. 5, 2024

Good morning Beryl,

Thank you for taking the time to post your review, We're happy to hear that you are enjoy the mediacom services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LesterProphetstown, IL

Verified purchase

Maintenance

Reviewed Nov. 5, 2024

We are unhappy with the repeated buffering while we are trying to watch TV. The problem starts with a message on the screen that says "video loading." Sometimes the buffering lasts for minutes at a time, and sometimes it lasts for hours at a time. When this happens, we are unable to watch any channels as the TV is not working at all.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today schedule a tech come out to address the additional issues you are having. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

NoraRio Rico, AZ

Verified purchase

Customer ServicePrice

Reviewed Nov. 5, 2024

Outreach all day long due to a "fiberoptic cut" excuse are very common in the area, no credits for not having service, try to call to find out how long it will take, nobody knows. We don't have many options in the area so we have to stick with a very overprice "service" with poor customer service.

Thanks for your vote!

CharoSpringfield, MO

Verified purchase

Customer ServiceSales & MarketingOnline & AppRefunds & PayoutsStaffBilling

Reviewed Nov. 5, 2024

When I have any issues with my Internet, which is not often, the customer service reps are always friendly and go out of their way to resolve the issue. I always end the call with my issue being resolved. I like that I can troubleshoot from the app and the convenience of paying my bill there also. I would highly recommend MediaCom to everyone.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that our reps are able to assist quickly and efficiently. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

MaryColumbias, MO

Verified purchase

Customer ServicePriceRefunds & PayoutsStaffBilling

Reviewed Nov. 5, 2024

All of our experiences with your Customer Service Reps have been great! But our first billing statement is wrong and I’m not happy about that. We rented two extra boxes at $9.98 each. But the billing statement does three boxes and some extra charges. That is not what your Customer Service person led us to believe was going to be our monthly statement amount. Please review your records. Our main box is paid for Lenoir Woods where we live. We were only supposed to pay $19.96 per month.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Mary,

Thank you for taking the time to post your review, We're happy to hear that our agents are great when you have spoken with us. Im glad I was able to call and speak with you today and explain the bill was prorated for you and the additional fees would only be on this billing. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

DonAndalusia, AL

Verified purchase

Customer ServiceSales & MarketingStaffBilling

Reviewed Nov. 5, 2024

Sharon, customer service rep was superb. She analyzed my bill and recommended actions to reduce it. She explained the previous promotional I had. Due to my limited use of internet, changed me from unlimited. Just looked at every aspect of my plan to save me money. She's an outstanding employee who looks out for customers.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Don,

Thank you for taking the time to post your review, We're happy to hear that agent you had spoken with was outstanding. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JoyceDavenport, IA

Verified purchase

Customer ServiceStaff

Reviewed Nov. 5, 2024

After several complaints to Molly etc., I threatened to cancel my account, I was put thru to an advanced technician in MO. I had already picked up a new router. He tried to get into work, so he sent a tech to my house at 8:30. It still doesn't auto connect..to my phone or tv....

Thanks for your vote!

SaraColumbia, MO

Verified purchase

CoverageTechMaintenanceStaffResolutionTimeliness

Reviewed Nov. 4, 2024

The Mediacom technician made it to my apartment and fixed the issue right away. My internet wasn't working for days, and he figured out what was wrong with the modem immediately. The technician was polite, helpful, and respectful. My previous internet provider required me to have technicians come out to fix it every day, and the internet would only work for 2 hours after the technician came out. Mediacom's technicians actually solve the issues to get the internet working reliably, instead of just fixing it for a couple of hours so that they'd be asked to fix it again the next day.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Sara,

Thank you for taking the time to post your review, We're happy to hear that the tech was very helpful and respectful. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JeanMarshalltown, IA

Verified purchase

PriceStaffRates

Reviewed Nov. 4, 2024

We had trouble with cable for over two weeks and finally no internet or T.V. We had 3 techs here, I knew what was wrong. A guy was working on pole by our house for a few days and every time he was there we would be without service. It kind of came on but very bad quality. Then it finally went out completely. I had to take 2 half days of vacation because the timefame is so big (1:00 pm to 5:00 pm) for the tech to come. That needs to change! And the price for these services are WAY too high. Mediacom was the only company in our town. Now we have 2 new one in the process running fiber optics right now!

Thanks for your vote!

Response from Mediacom Cable

Feb. 6, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I'm sorry I was unable to get in touch with you. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JonathanValdosta, GA

Verified purchase

Jonathan increased rating by 4 stars.

Customer ServiceContract & TermsTechPriceRefunds & PayoutsStaffBilling

After a positive interaction with Mediacom Cable, Jonathan increased their star rating.

Original Review: Nov. 4, 2024

The technician who came was not able to address the lack of a connection, I've paid my bills on time even though I've not had internet since 9/27/2024. And still don't have internet. I am really considering switching providers. I have been a good customer with Mediacom since I moved to Valdosta and I cannot do any work for my business at my residence. I have to go to the office just to send an email. This interruption in internet service has cost me business and productivity.

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Response from Mediacom Cable

Nov. 6, 2024

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

ShemekaAtmore, AL

Verified purchase

TechPunctuality & SpeedStaff

Reviewed Nov. 4, 2024

I had a loss of internet service in my home that was the reason the technician came out. They quickly solve my issue. The technician that came out was very friendly and quick. My service was restored in no time. Very pleased with the awesome service that I receive. The technician also required my service where I wouldn't lose any more service so I'm very pleased with it.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Shemeka,

Thank you for taking the time to post your review, We're happy to hear that the tech was able to resolve the issues quickly. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LanceValdosta, GA

Verified purchase

Customer ServiceStaff

Reviewed Nov. 4, 2024

Service has been out for over a month now. Service was restored for 2 days then was out again. Service center set a repair date and just keeps pushing it back. This is very frustrating. I have had service with this company for some time now and when it works it's great and I understand the amount of damage from the hurricane will take time to repair but this is ridiculous.

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JamesFrankford, DE

Verified purchase

CoverageMaintenanceBilling

Reviewed Nov. 4, 2024

I cannot get good reception on MSNBC digital channel - it is the only channel I have that issue with and no one seems to be able to fix it. Also did not like the way you said in my billing I needed a new box or I couldn’t get channels and then told I couldn’t activate it until April because I’m on a winter plan - do I even need the new box?

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RobbieRobertsdale, AL

Verified purchase

Staff

Reviewed Nov. 4, 2024

I keep having to reboot system, we have been watching a favorite program and it just goes. Once I reserve everything it comes back up, but we have the main part of the program. Either I'm not getting a proper feed or the modem is bad. I used to have four lights on it. Now I only have one. Tech says you have new boxes coming out. I Think I need one now. I ready to switch if this cannot be taken care of. I've been with you for quite a while. Thanks, I'm feed up.

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JesseSpringfield, MO

Verified purchase

Customer ServiceRefunds & PayoutsStaff

Reviewed Nov. 4, 2024

Substantial increase in invoice... 50% increase in 1 year, & 100% in 2 years. Unbelievable!!.. Looking for alternative options. Happy with service up until 2 years ago. Tried to call and get relief and was not helped very much. Paying for 1000 MB of service and only getting 350MB. Feel like Mediacom does not care about my concerns.

Thanks for your vote!

Response from Mediacom Cable

Feb. 6, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about yourbilling questions. I am happy I was able to speak with you today and reasure that you are in the lowest offer available. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

KathleenPensacola Beach, FL

Verified purchase

Kathleen increased rating by 2 stars.

After a positive interaction with Mediacom Cable, Kathleen increased their star rating.

Reviewed Nov. 4, 2024

Having ongoing service disruption with both Live TV and On Demand for a month ( buffering, freezing, error messages). The situation has improved slightly with the addition of an eero box by Mediacom tech on 11/1/24. The problems happen less often, last a shorter period and can sometimes be corrected by rebooting the X stream box. However, this situation is not acceptable in the long term.

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Phil/LuellaCedar Falls, IA

Verified purchase

StaffBilling

Reviewed Nov. 4, 2024

With the box, we can get about 10 channels. Not happy. We had a service person out here 2x & did not help us. Finally I figured it out myself. We need to have our next bill adjusted as we had no TV from Oct. 4 until Oct. 19. Please adjust.

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KrystalCedar Rapids, IA

Verified purchase

Staff

Reviewed Nov. 4, 2024

I do not feel I had very good instruction on how to use the streaming for tv. Otherwise all is good. I'm still not using the remote. The lady that helped me decide what to get was very helpful. Do you have some kind of guide that walks me thru how to use?

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Krystal,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying your services and the agent was helpful with your questions. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JoePort St Joe, FL

Verified purchase

Customer ServiceCoverage

Reviewed Nov. 4, 2024

Very frustrating as my unmarked buried cable was damaged during sewer line install on a Wednesday. Mediacom was notified immediately by the plumber and told would not be repaired until Saturday. The shovel stripped through outer cover, foils, braided shielding and core insulation. I tried to explain to the call center that I restored service by clearing the shielding away from the exposed core wire and that the cable still needs repair since it is exposed to salty air, rain etc it will fail. But because their system shows connectivity, they estimate it will take 2-3 weeks to have the cable looked at and repaired.

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DaleBrookings, SD

Verified purchase

Staff

Reviewed Nov. 4, 2024

The tech that was dispatched to our home found the trouble to be the Modem, which was supplied by Mediacom. The item was replaced and set up, which gave our internet service back to us. The tech was Very Knowledgeable and Courteous. Should we have any problems with our service or equipment that should require Tech Service, I would like to have this Tech as our service Technician. Thanks, Dale.

Thanks for your vote!

Response from Mediacom Cable

Nov. 5, 2024

Good morning Dale,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying your services and the tech was very knowledgeable and courteous. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LuciaHavana, FL

Verified purchase

Customer ServicePunctuality & SpeedMaintenanceStaff

Reviewed Nov. 4, 2024

I had issues with connecting my new modem. Ron, the person who provided the services, was kind and thorough. The call center person was also amazing. Before scheduling the in-person service, she tried everything she could to get me connected but it did not work. She also called me about an hour later just to check if by some fluke it worked but it did not. Great customer service by phone and in-person.

Thanks for your vote!

Response from Mediacom Cable

Nov. 5, 2024

Good morning Lucia,

Thank you for taking the time to post your review, We're happy to hear that the tech and the agent were both great to work with. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

ShojiMilton, FL

Verified purchase

Customer Service

Reviewed Nov. 4, 2024

For $105.00 per a month just for the internet Access.. I guess in this economy is okay... However Very often box needs to be unplugged and reset... Had same box for 4 - 5 years now. Since I have not received any phone call from Mediacom about upgrading my box so I take it that technology inside haven't changed for past 3 - 4 years.... Brah brah brah... Thank you.

Thanks for your vote!

Response from Mediacom Cable

Feb. 11, 2025

Good afternoon,

Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

We appreciate your business.

Warmest regards,

Joan

RobertGold Canyon, AZ

Verified purchase

Robert increased rating by 3 stars.

Customer Service

After a positive interaction with Mediacom Cable, Robert increased their star rating.

Original Review: Nov. 4, 2024

Internet was out all Sunday evening with no reason provided. When I tried to call I was not able to get through. I’m getting tired of the outages. Also, it would be great if I didn’t have to hold on the phone so long to talk to someone. I’m tired of listening to your recordings.

Thanks for your vote!

Response from Mediacom Cable

Dec. 4, 2024

Good afternoon,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm you havent had any additional issues. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

RayEast Dubuque, IL

Verified purchase

Customer ServiceSales & MarketingBilling

Reviewed Nov. 4, 2024

Amount showing on my bill that I paid, was less than what I paid and deducted from my financial account. I keep getting phone calls, almost threatening me for the $1.43 difference. Plus, my bill went up considerably because apparently I lost the phone promotion. Any other promotions?

Thanks for your vote!

BrianAlpharetta, GA

Verified purchase

Brian increased rating by 2 stars.

Customer ServiceStaff

After a positive interaction with Mediacom Cable, Brian increased their star rating.

Reviewed Nov. 4, 2024

I just had a service technician out to set up modem, Eero and dump. It stayed working for a few days and internet is out. I heard a message when I called customer service this morning that said there are outages and they are working on them. No change as of now. I get text messages on a frequent basis that work is being done. It feels like the system is down a lot. Very unreliable service for paying just over $100/mo.

Thanks for your vote!

RoyValdosta, GA

Verified purchase

Roy increased rating by 4 stars.

TechPunctuality & SpeedMaintenanceStaff

After a positive interaction with Mediacom Cable, Roy increased their star rating on Nov. 5, 2024.

Updated review: Nov. 5, 2024

Joan reached out and was super sweet and gracious and credited me for all the days without service. She also made sure that maintenance was aware of the issue and told me to call back if my issue was not resolved soon. I hope to be a happy and satisfied customer once my service is working normally again.

Original Review: Nov. 4, 2024

I got my service after the hurricane and there were no issues for a week. Every day since then the internet goes out sometime in the morning and comes on randomly at night. Some days it doesn’t work at all. Two technicians came out and ran new wires and it still doesn’t work. Maintenance worked on the line also. Then today I get a text that service has fully been restored and five minutes later it’s out again. Nobody seems to be able to tell me what’s going on.

Thanks for your vote!

Response from Mediacom Cable

Nov. 5, 2024

Good afternoon Roy ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm our tech will be out there today to work on the issues and refer to maintenance if needed today. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

Resolved outside ConsumerAffairs

AllenGeorgetown, DE

Verified purchase

Staff

Reviewed Nov. 4, 2024

I am not impressed with the available TV Stations in our Varity TV Package. Too many repeat stations like PBS and NBC, etc. More ESPN Stations would be nice without paying a premium. Also there has to be a way when using the "GUIDE" function to not see the stations that are not in my package.

Thanks for your vote!

Response from Mediacom Cable

Nov. 5, 2024

Good morning Allen,

Thank you for taking the time to post your review, We're happy to hear that enjoy the cable . If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

SandraAdel, IA

Verified purchase

CoverageMaintenanceStaff

Reviewed Nov. 4, 2024

Tech answered all my questions and was very helpful. I was sure to thank him. He created a very good experience. We determined I need to contact an IT person as my computer problem is not a result of Internet service. It just happened at the time I changed my service and I needed clarification as to source and where to proceed to fix my problem,.

Thanks for your vote!

Response from Mediacom Cable

Nov. 5, 2024

Good morning Sandra,

Thank you for taking the time to post your review, We're happy to hear that you are pleased with the tech . If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

GraydonRichmond, MO

Verified purchase

Customer ServicePriceMaintenance

Reviewed Nov. 4, 2024

Three or four channels would not come in well. Checked three times finally finding it was a maintenance issue. The WiFi is still switching from one network to another saying my computer is doing it. Seem they want to charge you even when it's not your fault instead of fixing the problem. They did drop the service charge after me calling.

Thanks for your vote!

Response from Mediacom Cable

Feb. 11, 2025

Good afternoon,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your billing questions you have experienced. I am happy I was able to speak with you today and we were able to get the account adjusted for you for the issues you had issues with. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

ShaneBainbridge, GA

Verified purchase

TechStaff

Reviewed Nov. 4, 2024

Having some internet trouble. Service technician came out checked out our internet and even helped setup my wifi extenders and show me how to use. Excellent service from Jessie our technician! We rarely have any trouble with our internet! We would recommend Mediacom to anyone as we have been with Mediacom since 1990.

Thanks for your vote!

Response from Mediacom Cable

Nov. 5, 2024

Good morning Shane,

Thank you for taking the time to post your review, We're happy to hear that our techs have helped you and very pleased with the assistance he has provided. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

IvyFort Dodge, IA

Verified purchase

Reviewed Nov. 4, 2024

He was a true delight. A great addition to your team! He took the time to explain everything for me. I'm not tech savvy, but he had patience and explained it in down to earth terms. Thank you Chris! He set up my TVs and was very pleasant. Also on time when he said he would be there.

Thanks for your vote!

Response from Mediacom Cable

Nov. 5, 2024

Good morning Ivy,

Thank you for taking the time to post your review, We're happy to hear that you had a great experience with our tech. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

RandalDubuque, IA

Verified purchase

Customer ServiceStaff

Reviewed Nov. 4, 2024

On October 25, 2024 we could not navigate to any site with our browser. I called Mediacom support and was connected to Linda in support. She was very pleasant and patient. In the end after checking all she could it was determined that the problem was probably with my anti virus service. It was confirmed when I contacted them and we found the issue and corrected it.

Thanks for your vote!

Response from Mediacom Cable

Nov. 5, 2024

Good morning Randal,

Thank you for taking the time to post your review, We're happy to hear that the agent over the phone was very helpful. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

GerardKendallville, IN

Verified purchase

Customer ServicePriceStaffRates

Reviewed Nov. 4, 2024

Experience with reps was great. Dropped internet by $25 to $75 per month. The problem - call back next year or it will be raised again automatically. Yea I would recommend Mediacom with the watch for price increases caveat. I am over chasing rates…. Fiber to the house is coming at set rates. Decisions will be made and I won’t be overpaying for months before I have to ask for a better rate. Thank you.

Thanks for your vote!

Response from Mediacom Cable

Nov. 5, 2024

Good morning Gerald,

Thank you for taking the time to post your review, We're happy to hear that your experience with reps is great. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

PHidden Valley Lake, CA

Verified purchase

Reviewed Nov. 4, 2024

In the last month or so my service has been intermittent and many times off for long periods of time. I have a service person here and he corrected one thing but said there were other issues outside his realm. This needs to be corrected soon as this is such an inconvenience for all of your subscribers!

Thanks for your vote!

Response from Mediacom Cable

Feb. 6, 2025

Good afternoon,

We appreciate your business.

Warmest regards,

Joan

LoriMillsboro, DE

Verified purchase

Customer ServicePunctuality & Speed

Reviewed Nov. 4, 2024

Mediacom screwed up and cut my cable line when they were supposed to bury my cable. This is not the first time they screwed up. Took them 4 days to get me connected initially because they connected the WRONG house. I called on Friday since I work from home and was scheduled for Tuesday to have my6 internet back. I cancelled my service since Mediacom has NO IDEA what they are doing! DO NOT RECOMMEND TO MY WORST ENEMY.

Thanks for your vote!

Response from Mediacom Cable

Jan. 2, 2025

Good afternoon ,

Thank you for your review. I'm sorry to hear about the service issues that you have experienced.I show the services have been disconnected. I'm willing to help you is there a good time I can reach out to you and a good contact number you can be reached on. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

OneillMillsboro, DE

Verified purchase

Billing

Reviewed Oct. 28, 2024

We purchased a property. It was a resale. And Mediacom was who the prior owner had. And that was all that was available at the time. I had an option, but I just chose to use their services because someone else had already done so. It's a good service. It's not my primary home. In the off season, they have an off season program that chops the bill in half, which is nice. Because instead of having to cancel it, if I do get a chance to go down to check on the property, I still have all the Wi-Fi and cable in place. So I think it's a good program.

Thanks for your vote!

Response from Mediacom Cable

Oct. 29, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you enjoy our services and our seasonal services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

BruceFort Dodge, IA

Verified purchase

PriceRates

Reviewed Oct. 28, 2024

I've had good luck with Mediacom Cable once in a while. For the most part, I've enjoyed it. I don't have a problem with it. I've got business that I use on my internet and I watch a lot of television. Prices are too high, and people that are on a fixed income are out of luck most of the time, but it's not just Mediacom. It's cars, it's food, and everything is higher than it should be. Generally speaking, I don't have any problem with Mediacom at all. They put you on these three-year plans, and it was my first three-year plan that I have.

Thanks for your vote!

Response from Mediacom Cable

Oct. 30, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that enjoy the mediacom services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

BJefferson City, MO

Verified purchase

TechPunctuality & Speed

Reviewed Oct. 28, 2024

When we moved to Missouri from Texas, we stayed with my sister for three weeks and she had Mediacom. She was happy with the service. When we found our own place, we had to have an internet service that was reliable, and Mediacom seemed the way to go. We've had them for four years now, and we are very satisfied. I work from home and and we are streaming all the time. My fiance loves to play a lot of video gaming on PlayStation 5. His son is a video gamer as well. We have devices linked to our Wi-Fi all over the house but we don't ever have lagging service unless there's an outage somewhere. But in that case, it gets fixed pretty quickly.

Mediacom is the leading provider here in Jefferson City. They have the best service here in my hometown. I don't ever have to worry waking up in the morning when I'm getting ready to start my work day, hoping my internet is not messing up because I don't ever have that problem. Whether you're having a bad storm or you're in the middle of a great movie, you don't have to worry about having your service interrupted like that.

Thanks for your vote!

Response from Mediacom Cable

Oct. 30, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that enjoy your services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

DebraValdosta, GA

Verified purchase

Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaffBillingRates

Reviewed Oct. 28, 2024

I use Mediacom for their cable and internet service, and it’s a reasonable price. I got the 1 gig plan because I like the unlimited data it has. I had to contact them a day before yesterday because I was having trouble with the screen. It wasn't working. The guide wouldn't come up. The other screen that comes up when you push the little TiVo button wouldn't go away. I got a quick response from Mediacom, and they told me exactly how to fix it immediately, which worked. But we had a long outage recently with a hurricane. They billed me today for my monthly bill of $220. I'm wondering when do we get credit for all of those days that we did not have the service.

Thanks for your vote!

Response from Mediacom Cable

Oct. 30, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that enjoy the services. We will be applying a credit to everyone's accounts due to the hurricane. Im so sorry you were affected with the hurricane. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JoanneOnyx, CA

Verified purchase

Customer ServicePriceHonesty & Transparency

Reviewed Oct. 27, 2024

I talked to some "female" there on Sep 9 who I requested to cancel my service (again). We had a very nice, long polite chat. She said she cancelled right then, and I received an automated email confirming cancelation of my card. Looks like she only started the job, lied, then dropped the ball or someone else did. She said I would get a credit. That was the second time I tried to cancel Mediacom this year. The first was about 3 months ago.

Mediacom makes it difficult to cancel, will not let you cancel during chat, on weekends, or online as other companies with a moral compass do. I should get a credit of 4 months for their refusal to cancel, plus the nerve of that "female" to send one email that my card was cancelled right then, that I would get a $35 credit. I did not receive a credit and I was charged an extra month.

Thanks for your vote!

JayRobinson, IL

Verified purchase

Customer ServiceCoverageTechPricePunctuality & SpeedMaintenanceStaffBilling

Reviewed Oct. 26, 2024

Mediacom is working a little slow right now. I moved from one apartment to the next, and they had to come out here and set up a different box. They didn't have to, but they did and for some reasons, my internet's not working as fast as it was. I've been so busy moving and I'm also harvesting crops that I haven't had a chance to look into it. The tech who came was okay. He wasn't super. I’d give him about a B. Today's kids don't have an enthusiasm for the job. So, then it was just like he came in here and he was like, “Oh, well, man.” He wasn't stoned but it was like he wasn't really fired up about the job.

The last people I talked to, they sent out two of these extender boxes. I've not even had a chance to really look into them and see how they work. I'm presuming that's gonna fix it. If I put one of them upstairs, I think the one will talk to the other one, and then we'll be fine. The worst problem I have with Mediacom is during the daytime, you can usually call and get somebody that you can understand. But if you have a problem at night, you call up and it's like you're put through to the Philippines or China. A lot of times, people can't understand. I can't understand them. I know that they have to keep cost down but still, if you can't communicate, then that's a problem.

I'm not being prejudiced. I can tell when somebody's from the United States. I have no problem at all but sometimes, it's a real battle. Some of the people are really trying. Then with some of them, you get this attitude, like, “I'm American.” I am American, and I'm the one paying the bill, so it doesn't matter. I've had bad experiences with even Americans. If you take a look at everything else that's going on, Mediacom is doing a good job. I'll give them a B-plus.

Thanks for your vote!

Response from Mediacom Cable

Oct. 28, 2024

Good morning Jay,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying the services. Im sorry you have issues calling in the evenings we do have agents answering 24 hours a day they may be on other calls. You are welcome to text or call back into us we are here to assist you any way we can. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

RoxannFort Dodge, IA

Verified purchase

Customer ServiceCoverageStaff

Reviewed Oct. 20, 2024

Right now, I'm having issues with my internet, and I need to call Mediacom this week to go through a few things. I have Internet and Roku TV with them, and they got excellent coverage.

Thanks for your vote!

Response from Mediacom Cable

Oct. 21, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you enjoy your services. Reach out to us we will be more than glad to assist you. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LindaJefferson City, MO

Verified purchase

Customer ServiceTechPriceStaff

Reviewed Oct. 20, 2024

I went with Mediacom because of the internet service. We live on the east end of Jefferson City, and the other companies don't go that far out. The services have been good except for the last four months. We've been with Mediacom so long that I got the contracts out that we initially signed in 2017, and they supposedly had no record of the kind of service we had. I said, "We've been watching TV programs forever or stations.” And all at once they just started disappearing. The rep explained that they were doing audits and they found that, “You weren't supposed to have this service anymore.” I said, "Don't you notify your customers whenever it changes as to what your channel selections are?”

She said, "We don't have any record of the kind of that you had. I'll send you a new one, to what you should have.” Just the other day, we stopped getting ESPN. We've always had ESPN. I'm sure if I call, they'll say, "Well, they have found it in an audit and that you shouldn't have it anymore. You've been receiving it and shouldn't have had it anymore.” Other than that, they're a good service. There's no problem with the phone service, but with the TV service, they recently started shutting off all these stations on it.

As far as costs, we started with $99 for everything, which was wonderful. Then, it slowly kept rising. We pay almost $350 now a month for their service. An increase is normal. Things cost more money now, but it kept going up a few dollars every month for a long time. We like their program. The rep said, "Well, I'll work out this where we'll do a special deal with you." It came down to just a few dollars less than what we pay now.

Thanks for your vote!

Response from Mediacom Cable

Oct. 21, 2024

Good morning,

Thank you for taking the time to post your review, We have a lot of audits in all areas that there have been some customers that were receiving channels without paying for them. Im so sorry that you we affected with the audit. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

MatthewRobinson, IL

Verified purchase

Customer ServiceTechPriceRates

Reviewed Oct. 19, 2024

I looked through other internet providers and Mediacom gave me the best deal for the cheapest price. We use them for internet and cable. We're constantly using the internet the entire time we're home and it's no issues whatsoever. Sometimes there are basic interruptions but any time I ever have an interruption with my connection, I can call them, get them on the site, and they'll let me know exactly what the problem is. They always give me a time on how soon it'll be done and it's always accurate. I'm happy with Mediacom and I referred them to my co-worker just this morning. They were looking for an internet provider and I told them exactly how much I'm paying with Mediacom.

Thanks for your vote!

Response from Mediacom Cable

Oct. 21, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you enjoy the mediacom services, Thank you for referring your coworker. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

Mrs.Jefferson City, MO

Verified purchase

Reviewed Oct. 18, 2024

Mediacom Cable has been a good internet system. They are a good company to deal with. They are a lot better than CenturyLink.

Thanks for your vote!

Response from Mediacom Cable

Oct. 18, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear thatyou enjoy our services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

ClydeJacksonville, IL

Verified purchase

Customer Service

Reviewed Oct. 17, 2024

I've been with Mediacom for a year and a half now. I use the internet and cable. My TV went out three weeks ago. It just blacked out. We called Mediacom and on the phone, they straightened it all out right there.

Thanks for your vote!

Response from Mediacom Cable

Oct. 17, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that your cable services went out. Im glad were able to get them back working for you/ If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JohnMillsboro, DE

Verified purchase

Punctuality & Speed

Reviewed Oct. 17, 2024

I've always had some problems with Mediacom. It either cuts out or the internet speed slows down on me. I never had it with Verizon Fios.

Thanks for your vote!

TMarion, KY

Customer ServiceCoverageTechPunctuality & SpeedStaff

Reviewed Oct. 17, 2024

I've been a customer of MediaCom for a year or so. They are my Internet provider. The people that they serve to your house to install are the laziest people. The first guy didn't install the cable correctly. Then it took a while for them to get someone back out to install it correctly. Then the cable from the pole was just lasted or on the grind for over 6 months before they sent someone out to bury the cable. Well... That hasn't turned out so well, as I'm still waiting for the cable to be buried properly.

The woman from their customer service called me for a follow-up and I even told her that the guy didn't bury my cable, that he just covered it with rocks that we have in our backyard. Any busy that works with power lines or cables of any kind, know that rocks will cut into the lines when walked on, driven in etc. It's one of the worst things you can do to cables. I couldn't understand what little English the person spoke when he came out to bury the cable. He had a shovel in his hand as he spoke to me.

With his no understandable English and his gesture with the shovel, I thought he was saying that he would look and move the rock, bury the cable in the ground then recover the ground with the rocks. I had a doctor's appt so I couldn't stick around and make sure the job was done correctly. When I came home, all the guy had done was cover the cable with a layer of rocks. The rocks aren't very big. Not much larger than gravel. Used for landscaping and get walked on quite a bit as they are all around our pool to cut down on grass and dirty from entering the pool. I haven't heard back from Mediacom after talking to the woman that has called me about my satisfaction with their service. As for Internet service. Hmmm. I wish there were more options to choose from, in the area of the country I live in.

Thanks for your vote!

JohnFennimore, WI

Verified purchase

PriceStaffHonesty & Transparency

Reviewed Oct. 7, 2024

Company set up time 8 -12 first day. No show. Company set up time second day 8 - 12. Shows up 11:50. No box. Takes old box with said will mail new one. Have not seen yet. Been a week. Still being charged for old box. Feel like I was lied to and company does not care.

Thanks for your vote!

Response from Mediacom Cable

Oct. 8, 2024

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

BrittonSavage, MN

Verified purchase

Customer ServiceCoveragePunctuality & Speed

Reviewed Oct. 7, 2024

We work from home and our internet line was accidentally cut by an excavator at the end of our driveway. We called Mediacom and they were able to come out within a few hours to repair the line so workers could back-fill the hole before taking the equipment away. Most importantly we only lost a few hours of work during a critical time. We can't thank you enough for quickly getting us back in business!! You guys are awesome!

Thanks for your vote!

Response from Mediacom Cable

Oct. 8, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that our techs were able to repair the services quickly. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LeslieBerlin, MD

Verified purchase

Customer ServiceStaff

Reviewed Oct. 6, 2024

Called to suspend internet service at this address as it is a second home and we are only there in the summer months. I called to ensure this action was being taken care of and the representative was polite, helpful and able to answer my questions about my account and how to get it back on when we return in May next year. Thank you again for the opportunity to let you know how my call with Mediacom went. If you have any questions please do not hesitate to contact me at my phone number that you have on file. Thank you again.

Thanks for your vote!

Response from Mediacom Cable

Oct. 10, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are happy with the reps you have spoken with. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

DameousJefferson City, MO

Verified purchase

Punctuality & SpeedBilling

Reviewed Oct. 6, 2024

I stay with Mediacom because they gave me internet for $30 because of my child. I was taken aback by that because they said unlimited everything because kids gotta use Chromebooks these days. But come to find out, it's not unlimited and they got a data cap. After the daily cap, it slows down and lags a lot. Now, my internet has been down for two weeks and every day, they say they're working on it. It was two weeks and they said it was an outage over but I don't think a outage last for two weeks. My bill is due and I was gonna talk to them about the service that I haven't been able to get for the last two weeks. Other than that, the workers are great. They were the coolest guys in the world. For a person that has an issue, they know how to handle the public to get them to calm down and not to worry. That’s very appreciated.

Thanks for your vote!

Response from Mediacom Cable

Oct. 10, 2024

Good morning Dameous ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm with the credits you are happy with the resolution. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JessicaMarshall, IL

Verified purchase

Customer ServiceSales & MarketingPunctuality & SpeedStaff

Reviewed Oct. 6, 2024

Their sales team did great. I told them what I needed and they made sure that I got everything that I could possibly want. The installer showed up. He called about 15 minutes before he was scheduled to be over at our house. They gave us a time frame. He called ahead. I was able to meet him and the installation was pretty quick and painless. I don't have any problems with the service at all. It's usually never out. I don't have any outages in this area.

Thanks for your vote!

Response from Mediacom Cable

Oct. 7, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are satisified with our services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

KarrieDes Moines, IA

Verified purchase

Sales & MarketingPriceBillingRates

Reviewed Oct. 6, 2024

Need discount prices. It’s 100.00 a mo. The only thing I need it is for wifi for my tv. It’s a rip off. You had that special for 50.00 a mo. Can’t find any other cable co or I would switch. I just hate to pay that bill every mo. I know you guys will never do anything about it.

Thanks for your vote!

Response from Mediacom Cable

Oct. 10, 2024

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and went over prices and options. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

RichardFairhope, AL

Verified purchase

Staff

Reviewed Oct. 5, 2024

The Mediacom installer arrived Thursday to install internet service. We told him we had ordered only internet service. However he also installed TV service. However we told him again that only ordered internet service. He disconnected TV Service but could not successfully re-establish Dish service. He returned yesterday but a was still unable to activate service. Dish came and put the TV back in service today. A terrible experience.

Thanks for your vote!

Response from Mediacom Cable

Oct. 10, 2024

Good morning Richard ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm your cable services are back working for you. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

MichaelColumbia, MO

Verified purchase

TechSales & MarketingPunctuality & SpeedOnline & AppStaff

Reviewed Oct. 5, 2024

After you told me I was going to be paying $10.00 per month more for higher speed download, I started Checking my speed and it's still running between 75 and 95 speed. Tech came out, checked all the connections and said that my router isn't working as fast as it should. I have spent hours, trying to get Netgear to send the latest Software and Firmware, but I have had NO LUCK trying to get help from Customer support. They say I need the APP but I can't get that, either. I already bought a new Modem to get the 31.1 thing, but the solution seems to be buying a new Router. We'll see. Mike

Thanks for your vote!

Response from Mediacom Cable

Oct. 7, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that after Will was there and I had spoke with him he thinks the router issues are needing to have the firmware update. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

MaryMt Ayr, IA

Verified purchase

BillingTransparency

Reviewed Oct. 5, 2024

My modem light has been flashing since the last update for Mediacom. I had my card hacked and had to get a new one. I forgot Mediacom was getting payments through that card and I forgot to update my info. I contacted Mediacom and now have it to get auto pay through my bank. So there should not be any delays with payments anymore.

Thanks for your vote!

Response from Mediacom Cable

Oct. 7, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you got your autopay fixed, sorry hearing about your issues with your account and having fraud on your account. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

GaryMilton, FL

Verified purchase

Customer ServiceSales & MarketingStaffBillingTimeliness

Reviewed Oct. 5, 2024

Salesperson was nice and we discussed my needs and number of TVs, said he would take care of it. New boxes were to arrive 10/2 however they did not arrive to 10/3 which was okay as service appt. was for 10/4. On the 4th Kent arrived on time and proceeded to install the units but there was only 5 not the original 6 as agreed upon. He made a call and luckily had another unit in his truck which was installed. All units performed well. Was told did not need the TVs remotes well, semi true as to set sleep timer must use tv remote as we could not find that feature on the new remote.

Now on 10/5 (next day) none of the units worked as were offline, took me a while to reconnect and once that happened all were working. A suggestion, yes there is a guide but is there a printout on what channel as to go scroll guide to find this situation etc is frustrating. Like today I cannot find Fox News or Channel Nascar Race will be on. First time I have submitted a reply like this but I did. Another thing wonder effect will have on my electric bill with 6 units plugged in 24/7. Have a great day if you read this.

Thanks for your vote!

TheresaKouts, IN

Verified purchase

Customer ServiceTech

Reviewed Oct. 5, 2024

I was a happy customer for 10 years and then my internet suddenly became extremely unreliable - flickering on and off 15 or 20 times a day - every day. The tech came out and gave me a nice new modem and said if problem continued, I should get the Eero wifi router and that should solve it. I got it and it did NOT solve it. By that time it was so bad that I only had internet for 5 or 10 minutes before it went out again - sometimes for hours. I now feel, based on a friend's experience with Comcast, that the problem was probably a fault in the buried wire. In his case it was dry rot. I said this on one of my phone calls and asked if they could check the cable - that never happened and I finally in desperation decided to change providers. I now have a perfectly reliable internet. But thanks for the 10 years of perfect service. And perhaps if nothing else works, your protocol should be to dig up the cable and check it for faults?

Thanks for your vote!

Response from Mediacom Cable

Oct. 10, 2024

Good afternoon,

Thank you for taking the time to post your review, Im sorry that you have disconnected the services if you would like to come back to us I would be more than glad to assist you. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LindaMarshall, IL

Verified purchase

Staff

Reviewed Oct. 4, 2024

We never had anything to complain about at all with their service. It was excellent. We had cable for a while and internet. But we don't have a computer anymore so we decided we didn't need their service anymore.

Thanks for your vote!

Response from Mediacom Cable

Oct. 7, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying your mediacom services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JohnSomonauk, IL

Verified purchase

Staff

Reviewed Oct. 4, 2024

My wall connection had to be replaced with the new set boxes. It was somewhat time consuming as there may have been problems with previous connections. I am overall happy with the time spent by the technician to install the new boxes and they seem to be working as they should, although the new connections may have some problems to yet be worked out in connections throughout the village.

Thanks for your vote!

Response from Mediacom Cable

Oct. 10, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are happy with the results of the boxes and services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

FrancisBethany Beach, DE

Verified purchase

StaffRates

Reviewed Oct. 4, 2024

I asked for, and received, the off-season rate for Internet. It was easy to do. The person I spoke to was helpful and friendly. I give her a high recommendation. It is nice to have the off-season rate, since we are not at this house as much during the off-season.

Thanks for your vote!

Response from Mediacom Cable

Oct. 10, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are happy with the rep that helped with entering your services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

TerryGermantown Hills, IL

Verified purchase

PriceRefunds & PayoutsMaintenanceStaffBillingRates

Reviewed Oct. 4, 2024

You provide an UNGODLY amount of channels that I can't watch without paying extra and a load of channels that I don't watch anyway that I am paying for. What's the chance of just getting the channels I prefer to watch and only pay for them. I'm sure my cable bill will be less than half of what it is now and so much easier to pay on time and I plus hundreds of others will appreciate the price drop and Mediacom for for giving us on fixed income some kind of a break. Of course to charge extra for premium channels is understandable, But to give the basic cable bunch, your biggest subscribers a break would be the TOPS!

Thanks for your vote!

Response from Mediacom Cable

Oct. 10, 2024

Good morning Terry ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your issues you have experienced. I am happy I was able to speak with you today. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

RoseCataula, GA

Verified purchase

Refunds & PayoutsStaff

Reviewed Oct. 4, 2024

We were without service for 6 days. For the first 2 days we were reimbursed $26+ but for the last 4 days we only received $18+. The operator was very pleasant and helpful, but could not explain why we were not fully compensated for the whole period without cable and internet.

Thanks for your vote!

Response from Mediacom Cable

Oct. 10, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear about the credits applied. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

BernadineHarvest, AL

Verified purchase

Customer ServicePunctuality & SpeedBilling

Reviewed Oct. 4, 2024

After calling to negotiate my bill increase, I was told I could have the same options due to a special, I had previously, which was $89. Only to discover it omitted the basic cable. The young lady was very nice to work with me. I just think she should have made me aware the cable wasn't included and the speed was different. I live in a rural area but they are building up around us and with that come more option to cable.

Thanks for your vote!

Response from Mediacom Cable

Oct. 10, 2024

Good afternoon ,

Thank you for taking the time to post your review, We're very sorry to hear about issues with the cable not working after the changes we had made for you. We will be reaching out to you to help you in any way we can. We look forward to speaking with you and coming to a resolution, We truly appreciate you and hope you have a wonderful day.

We appreciate your business,

Joan

DwanValdosta, GA

Verified purchase

Customer ServiceStaffHonesty & Transparency

Reviewed Oct. 4, 2024

You DID NOT HAVE PARALLEL GRIDS! You lied to us. You were not tier 1. You knew this already. I called twice for validation. After 30 minutes, your representative stated that there were other priorities. So rude why because she thought I was of ** decent! I hope you well but I am done with you.

Thanks for your vote!

Response from Mediacom Cable

Oct. 16, 2024

Good afternoon ,

Thank you for your review. I'm sorry to hear about the service issues that you have experienced. Im sorry that your area was affected with the hurricane. Im sorry to see your disconnect has been placed if there is anything I can do to assist you. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

ConnieGold Canyon, AZ

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Oct. 4, 2024

Two nights in a row between 5:00 and 7:00 pm, we have lost our local channels as well as several sports channels. We pay good money for this service and we shouldn’t experience this problem. Then when I talk to a customer service agent they are unable to assist, they just make an appointment for a technician to come out.

Thanks for your vote!

Response from Mediacom Cable

Oct. 4, 2024

Good morning,

Thank you for taking the time to post your review, We're very sorry to hear about channel and cable issues. We will be reaching out to you to help you in any way we can. We look forward to speaking with you and coming to a resolution, We truly appreciate you and hope you have a wonderful day.

We appreciate your business,

Joan

KeithArnolds Park, IA

Verified purchase

Customer ServiceMaintenanceStaff

Reviewed Oct. 3, 2024

I requested a "live" customer service representative to assist in fixing this problem because I was unable to work thru the problem with the "robotic" method. I was put in touch with the live rep in less than a minute. This person tried 2 or 3 things that did not fix the problem but stuck with it, and the problem was fixed within 20 minutes. I was well pleased with the final outcome within a reasonable amount of time or effort on my part.

Thanks for your vote!

BruceSpringfield, MO

Verified purchase

Rates

Reviewed Oct. 3, 2024

Mediacom raised my rates enough to hurt my budget that I can't afford cable. They lowered my rates and removed the stations that I watch. Basic cable. Now I'm paying 160.00 a month and nothing to watch. I get no movie channels just less than basic. I don't have a computer or anything.

Thanks for your vote!

Response from Mediacom Cable

Oct. 4, 2024

Good morning,

Thank you for taking the time to post your review, We're very sorry to hear about price concerns with cable. We will be reaching out to you to help you. We look forward to speaking with you and coming to a resolution, We truly appreciate you and hope you have a wonderful day.

We appreciate your business,

Joan

PaulJefferson City, MO

Verified purchase

Reviewed Oct. 3, 2024

Mediacom is a good company. I use their TV and cable and I'm happy with their service.

Thanks for your vote!

LawrenceHertford, NC

Verified purchase

Customer ServiceBillingRates

Reviewed Oct. 3, 2024

After negotiating for better rate on internet, we had NO internet. Talked to multiple people on the phone but could not resolve issues. Sent a tech to house. Finally after 2.5 hrs, he talked to the right person and was able to get the problem solved. I got the new bill online today and it made no sense. I ordered a router which should be here in a few days. When I get that installed I will try to get billing resolved.

Thanks for your vote!

Response from Mediacom Cable

Oct. 4, 2024

Good morning ,

Thank you for taking the time to post your review, We're very sorry to hear about internet and billing issues. We will be reaching out to you to help you in any way we can. We look forward to speaking with you and coming to a resolution, We truly appreciate you and hope you have a wonderful day.

We appreciate your business,

Joan

TimMoyock, NC

Verified purchase

PriceStaffRates

Reviewed Oct. 3, 2024

No problem with your staff. They were fine. It did take a while to find someone that wanted to salvage me as a customer. Basically the price exceeded the value. $317 per month for what we watch was ridiculous. You need to dial in to what customer's needs are and sign them up accordingly. Otherwise you just lose them.

Thanks for your vote!

DavidMoline, IL

Verified purchase

Staff

Reviewed Oct. 3, 2024

Most of the time it’s good but lately I’ve been having connection issues. It comes and goes, sometimes great, sometimes a lot of buffering. I have had to contact your support a few times and they have been helpful but for such a basic thing that should be easy to resolve and detect, I shouldn’t have to initiate contact.

Thanks for your vote!

ChelseyRed Oak, IA

Verified purchase

Customer ServiceRefunds & PayoutsBilling

Reviewed Oct. 3, 2024

Hey guys. Normally I don’t have a huge issue but last month ever since I paid my bill my internet hasn’t worked right. I called once she reset it. Seemed to be okay but never worked right all month. Lots of work has been done on my street though. A pole was replaced.

Thanks for your vote!

MichaelHavana, FL

Verified purchase

Customer ServicePunctuality & SpeedMaintenanceStaff

Reviewed Oct. 3, 2024

Tristan arrived late but I did get a call ahead of time explaining the delay. We just moved down the street but all our previous equipment would not work at our new address. Tristan did troubleshooting and resolved all issues. New connection is faster/better than our old one, and just as reliable. No complaints. Tech was respectful and friendly.

Thanks for your vote!

Response from Mediacom Cable

Oct. 4, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that the tech was able to resolve the issues and got the services working better than in the past at the prior address. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

MeribethVirginia, MN

Verified purchase

Reviewed Oct. 3, 2024

In a three week period, we have lost internet 4 times. I work from home and lost internet means lost wages. Getting a SMALL credit of less than $10 is unacceptable and not comparable. It's detrimental to my financial well being and I am looking into other options, along with my neighbors.

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Response from Mediacom Cable

Oct. 15, 2024

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

AnnieValdosta, GA

Verified purchase

Price

Reviewed Oct. 3, 2024

I know there is a lot to do after a storm, but it seems MediaCom lags way behind other services in being restored. It's also pretty expensive. We as customers would appreciate anything you can do to bring service back faster. I do like the fact that I can get the Braves for almost every game.

Thanks for your vote!

Response from Mediacom Cable

Oct. 15, 2024

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

KathyToney, AL

Verified purchase

Reviewed Oct. 3, 2024

We have been here for 3 months and in those 3 months we have list our internet 3-4 times. When it is out, it is generally long periods of time (hours). I work from home and can not afford the internet constantly going out. We also have a main line that was replaced about 3 weeks ago and is not yet buried and that portion of lawn is a muddy mess.

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EddieAdel, GA

Verified purchase

Tech

Reviewed Oct. 3, 2024

From day 1 I have not had good service, it skips, pixelated, screen goes black and many other issues. Have had several service techs out and problem still exists. Also have not received the credits I was told. I should’ve had at least a free month's service. Now with the hurricane there’s no telling how long it will be before I have service restored.

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Response from Mediacom Cable

Oct. 15, 2024

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

TabithaPort St Joe, FL

Verified purchase

Punctuality & SpeedStaff

Reviewed Oct. 3, 2024

Once the order was placed, an installation day and time was set at my convenience. Installation of equipment and set up of internet was quick and flawlessly done by your rep. He was there right on time to do the job. He showed his knowledge of the product by answering all my questions. He was also very personable. Job done!

Thanks for your vote!

Response from Mediacom Cable

Oct. 4, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that the services are working and you were happy with the install and the tech. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

J VernonSelbyville, DE

Verified purchase

Customer ServiceBillingRates

Reviewed Oct. 3, 2024

Although not too often, several times a month my internet just stops. Once for about 4 hours before I finally called in. That's mainly why I only have internet and not tv and cell phone as I used to have. I also had to physically go to your local Dagsboro office to change billing amount as it was only by chance I was aware of the reduced rate this past Spring!

Thanks for your vote!

Response from Mediacom Cable

Oct. 15, 2024

Good afternoon ,

Thank you for taking the time to post your review, We're very sorry to hear about service issues. We will be reaching out to you to help you in any way we can. We look forward to speaking with you and coming to a resolution, We truly appreciate you and hope you have a wonderful day.

We appreciate your business,

Joan

AndreaDubuque, IA

Verified purchase

Punctuality & Speed

Reviewed Oct. 3, 2024

Your service and internet service is great, but I haven’t had my installation for my security kit yet so I can’t answer the questions according to that. Once I get my security system which the wireless doorbell and outdoor security camera, installed professionally by MediaCom then I’ll be able to answer the survey about my installation. My appointment is not until the 9th of this month. Thanks

Thanks for your vote!

Response from Mediacom Cable

Oct. 4, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are happy with the internet you have installed so far. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

SandraDes Moines, IA

Verified purchase

Punctuality & Speed

Reviewed Oct. 3, 2024

Still working on how to use. How to pause for more than 30 seconds and how to go back to see what I missed. Doesn’t rewind or fast forward. How do I watch shows that I missed that I had previously recorded or wanted to watch two shows on at the same time.

Thanks for your vote!

Response from Mediacom Cable

Oct. 16, 2024

Good morning Sandra ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today explain the box to you. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

QuentinHermantown, MN

Verified purchase

Customer ServicePunctuality & SpeedMaintenanceStaff

Reviewed Oct. 3, 2024

Local Technician came and did a health check a month ago and returned two weeks later to perform exterior maintenance on junction box and outside line to house. Awesome work, professional, courteous, and went outside the box to make sure everything was done properly and working satisfactorily. Not only that, Technician followed up to ensure all operations were running smoothly. You hit a home run with this Employee, hope to utilize him again in the future.

Thanks for your vote!

Response from Mediacom Cable

Oct. 4, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that the tech was able to get everything is working and the tech followed up to make sure everything was working successful. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

PatriciaPlymouth, IN

Verified purchase

StaffBilling

Reviewed Oct. 3, 2024

I just needed to make a payment to my account but I love that I can text & take care of whatever my needs at the time are thru text. I've been with Mediacom for almost 4 years now & I've always had great service so I would definitely recommend them for your internet & wifi needs.

Thanks for your vote!

Response from Mediacom Cable

Oct. 4, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are happy and enjoy our internet services and the feature of text messages. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JoshuaOttumwa, IA

Verified purchase

Customer ServicePricePunctuality & SpeedStaff

Reviewed Oct. 3, 2024

Very good and fast, definitely going to be using it for streaming and eventually add on a phone plan. Mediacom is reliable and very affordable for the family to enjoy and have good high speed internet to use. Thank you mediacom for the service and the time to help me understand your experiences and everything that also comes with them. I will enjoy my time being a customer and make sure to spread my knowledge and experience with others about mediacom as well. Thank you and I will enjoy the rest of my time as a mediacom customer.

Thanks for your vote!

Response from Mediacom Cable

Oct. 4, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying the services and the phone services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

MiguelTucson , AZ

Customer ServicePricePunctuality & SpeedMaintenanceStaff

Reviewed Oct. 2, 2024

I've been a Mediacom customer for many years, and while there have always been issues with the internet connection and outages, it wasn’t a huge problem since I mostly used it for streaming, browsing, and checking emails. But everything changed once I started working remotely. I upgraded to the fastest service they offer, hoping for a more stable connection since my job now depends on it. Unfortunately, this has been the worst internet experience I’ve ever had. Outages happen nearly every week, and when the internet isn’t completely down, it’s unbearably slow for no apparent reason. As someone who relies on a stable connection to work remotely, this service has been a nightmare. There have been several days where I’ve had to stop working entirely because the internet went out, causing serious issues with my job.

Paying over $100 a month for such inconsistent, unreliable service feels like robbery. It’s clear that the company doesn’t care about providing even a basic level of functionality—there are no improvements, no accountability, just endless excuses. If you need internet for remote work, do yourself a favor and look elsewhere. This service is a waste of money, time, and peace of mind.

Thanks for your vote!

PatriciaRobinson, IL

Verified purchase

Customer ServiceStaffBillingRates

Reviewed Sept. 29, 2024

I was very happy with Mediacom. The reps were very nice. I had no issues with the service. If I had any problems and I called and needed help, they were here that day. It's a great company. But I left them because the rates were so extremely high and I couldn't afford it. I had the TV, the phone, and the internet service, and they couldn't lower my bill at all, so I dropped my telephone. But that didn't drop it much. Then the next bill I got, it was back up again. There was nothing they could seem to do to help me, so I had to disconnect from them.

Thanks for your vote!

Response from Mediacom Cable

Sept. 30, 2024

Good morning Patricia,

Thank you for taking the time to post your review, We're happy to hear that you disconnected the services, Im glad you enjoyed the services and the employees were helpful. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

MaureenMoline, IL

Verified purchase

Customer ServiceMaintenanceStaff

Reviewed Sept. 26, 2024

All 3 televisions & computer do not work. TV’s just spin & spin…. No picture or sound. It’s a constant problem - ongoing!!!’ The technicians will reset & it works for awhile but goes back to spinning…. No picture. Sometimes TV work…. Sometimes not at all. I call Mediacom to reset - again - it works for a few hours or days then no picture- just spins & spins. Very frustrating!

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MarieDes Moines, IA

Verified purchase

Customer ServiceSales & MarketingPriceStaffBillingEase of Use

Reviewed Sept. 26, 2024

I like Mediacom because their service is reliable. It's expensive, but the ease of using their cable is wonderful. If I have an issue, I call and I get it taken care of. Their sales reps are very nice and I signed up for their service for cable and internet. But that was 25 years ago and now, I'm going to be losing them because I'm moving to an apartment where I'd be getting Metronet for free. I'm going to miss Mediacom but you can't beat free. Also, I was paying close to 300 with Mediacom’s internet, so I'm not going to miss the bill.

Thanks for your vote!

Response from Mediacom Cable

Sept. 26, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you enjoy the services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JudithLeesburg, IN

Verified purchase

Customer Service

Reviewed Sept. 18, 2024

We had no issues with the install from Mediacom. Experienced a delay in porting our telephone number from Brightspeed to Mediacom. It was a Brightspeed issue leaving us with no ability to receive outside calls from callers due to their delay in releasing our landline number to Mediacom. However, we had dial tone and could call out since Mediacom had us connected on their part.

Thanks for your vote!

Response from Mediacom Cable

Sept. 19, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that we got your phone connected and you are enjoying the services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JesusNeoga, IL

Verified purchase

Sales & MarketingPunctuality & SpeedOnline & App

Reviewed Sept. 15, 2024

When I moved and got my box reinstalled, Mediacom Cable did a good job and it was always fast. It has been good every time I've had service. The wi-fi would sometimes go out randomly. But that's rarely. If it ever happened, it would be at nighttime. And it would only be down for 30 minutes or an hour. If I go to bed, it would always be back and running in the morning. I go on the app or check online to see if there was an outage in my area. If there was none, I would reset the box and it would kick back on.

Thanks for your vote!

Response from Mediacom Cable

Sept. 16, 2024

Good morning Jesus,

Thank you for taking the time to post your review, We're happy to hear that you are happy with your services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

ArondaJefferson City, MO

Verified purchase

Punctuality & SpeedStaffBilling

Reviewed Sept. 13, 2024

I've always had Mediacom and I had fast internet. It worked pretty great and they were responsive. But I discontinued the service recently. My bill in January was around $90 and then it went up to $110. I was told that that was gonna be my new bill. However, that was my bill for two months and then after that, it went up to $115.

Thanks for your vote!

Response from Mediacom Cable

Sept. 16, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying your services with minor interruptions. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LindaFort Dodge, IA

Verified purchase

Customer ServiceCoverageTechPricePunctuality & SpeedStaffBillingRatesTimelinessHonesty & Transparency

Reviewed Sept. 13, 2024

Our bill had been 180 and it jumped to 250 then to 280 and went up to $330 a month. So, we got rid of the telephone and the television. We just get the internet and we now have YouTube TV. Between the two, we’re only spending $160. It’s a big savings. I tried to negotiate with Mediacom but there was no negotiating. The rep said our special was over. Our internet with Mediacom will be a year in January and I know what's gonna happen then. The price will go up a lot. The price is ridiculous. We had HBO but that was about it for anything special. So, that didn't make us very happy. But we're happy now with the streaming service. The high-speed internet is wonderful. I love it. But Fort Dodge Fiber went through Fort Dodge and cut a lot of lines for people. They cut ours and we had to call Mediacom, and they were gonna come out and fix it.

It was a Thursday afternoon when I called and Mediacom couldn't come until Monday. I said I can't be without my computer and television until Monday. Something else has to happen. But it was gonna be Monday. So Fort Dodge Fiber came back when I went out and talked to them. I said they cut my line and now I have nothing. So they fixed it with their stuff. Mediacom came on Monday morning and said I can't have Fort Dodge Fiber’s stuff here. Mediacom gotta give me their stuff. So that was fine, except they left the orange cord laid out in the yard. I called them and told them that nobody came back the next day and buried that cord. It was lying in our yard. I called them 15 times and they never came. Finally, the guy who was doing our yardwork cut the cord.

There was a guy whose name was Jason and he was wonderful. I liked him. He had to come and do a whole bunch of wires because the squirrels chewed through them. And we've had two or three people came out, and they didn't do squat. They thought it was fixed and left, and it wasn't. The last guy who came and buried our cable was good. We were very grateful to him too. But I got a little sick and tired of calling Mediacom. It took so flipping long. I started calling about April 4th and it just got repaired. Less than two weeks ago was when it got cut. I'm not a complainer and when I would call, I was always nice. I told them how long I've been waiting for that cable to get buried and I always told them it was gonna get cut. But nobody did anything. So, I'm not happy with Mediacom. When Verizon comes through on the phone and offers service, we're gonna take it.

Thanks for your vote!

HeatherDes Moines, IA

Verified purchase

Customer ServiceSales & MarketingBilling

Reviewed Sept. 13, 2024

The Wi-Fi and the phones have just been working intermittently and it's been quite frustrating the last month at my husband's chiropractic clinic. But Mediacom is fully aware and they gave us a discount on our August bill. We’ve been with them for 25 years and we’ve had issues but this last month has been horrible.

Thanks for your vote!

Response from Mediacom Cable

Oct. 31, 2024

Good morning,

We appreciate your business.

Warmest regards,

Joan

NancyCarbondale, IL

Verified purchase

Customer ServiceBillingTransparency

Reviewed Sept. 13, 2024

My last payment was torn up by the post office and I had received the ruminants in the email with an apology and I needed to go by the local office in Carbondale, Illinois to make a payment and make sure the mailing address was updated since it was still under my husband's who had passed away.

Thanks for your vote!

Response from Mediacom Cable

Sept. 16, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that we were able to assist you with getting the information updated and to help you with the payment at the local office. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JeffreyMillsboro, DE

Verified purchase

Customer ServiceStaff

Reviewed Sept. 13, 2024

I was a customer of Mediacom for almost four years and I just left. The people in the area where I moved to were telling me they didn't have good internet. They said they were having issues. It was word-of-mouth and it came from quite a few people. But I didn’t have any issues as far as losing any connection when I was in Millsboro. I called about anything I had and Mediacom always took care of it or sent someone out.

Thanks for your vote!

Response from Mediacom Cable

Sept. 13, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying the services. We are glad to hear we are able to get a tech out to fix any issues you have quickly. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

DennisJefferson City, MO

Verified purchase

Punctuality & SpeedStaff

Reviewed Sept. 13, 2024

I like having cable TV. It gives me a lot of sports and news that I need. The service with Mediacom is nice. I really like the concerts or the music videos. I like PBS too. That's what I like about Mediacom, having the channels and doing what I wanna do. I'm satisfied with it so as long as I can afford it, I don't mind it ‘cause it's helpful to me. I don't wanna do without it. However, sometimes, the sound would go out on the TV. That's done that four times. I gotta wait a couple of days to turn it back on. They told me to get me a new remote from Mediacom and I thought I was gonna go up there, but I didn't do it. I turned it back on, and it was fixed again. It hasn't happened for a little while.

Thanks for your vote!

Response from Mediacom Cable

Sept. 13, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying the mediacom services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

SherriDes Moines, IA

Verified purchase

Customer ServiceStaff

Reviewed Sept. 13, 2024

I like the customer service with Mediacom and would recommend that others get them. With the reps being friendly, it helps the customer and leaves the customer at ease. They feel they're being heard about whatever issue they may be having with them. I've been with Mediacom for a little over two years, and the internet service is awesome. I've never had any buffering. I have not had any problems, except for when I get interruptions. But that's with anybody. They can't predict the weather. That's out of their hands.

Thanks for your vote!

Response from Mediacom Cable

Sept. 13, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that enjoy our services and customer service has been able to assist you with your concerns. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LucasShenandoah, IA

PriceStaffBilling

Reviewed Sept. 10, 2024

This company is morally bankrupt. Unempathetic to its consumers and has horrible service. I was a long-standing well-paying customer of Mediacom for many years. I overpaid for their services, I kept quiet, I was easy to work with. However, My previous experience in cancelling was a nightmare. They never told me about returning the modem or what the cost would be if I didn't, but when I canceled and moved I was gifted bill of $345. Now which is going to go to collections. All because they refused to understand why I was so angry.

Thanks for your vote!

BruceDaphne, AL

Verified purchase

Customer ServicePunctuality & Speed

Reviewed Sept. 9, 2024

The service periodically fades out for several minutes and then resumes. This is supremely frustrating. Several service calls later, an unnecessarily replaced cable modem and router, and no resolution.

Thanks for your vote!

Response from Mediacom Cable

Sept. 10, 2024

Good morning, ,

We appreciate your business.

Warmest regards,

Joan

TammyMilton, FL

Verified purchase

Sales & MarketingPriceStaffBilling

Reviewed Sept. 6, 2024

The rep I was transferred to when I inquired about our current billing and a promotional off from AT&T that was recently added in our neighborhood was so pleasant. She was friendly and thanked me for being a Mediacom customer for many years. She was able to get the cost down enough that I opted to remain with Mediacom.

Thanks for your vote!

Response from Mediacom Cable

Sept. 8, 2024

Good afternoon Karen,

Thank you for taking the time to post your review, We're happy to hear that you had a good experience with our loyalty department agent! If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Tina

HarrietRidgecrest, CA

Verified purchase

Customer Service

Reviewed Sept. 5, 2024

I started internet service on 6/10/24. I signed up for autopay/paperless. My autopay is going to my savings account instead of Checking. You are getting paid monthly, but I still have not been able to access or receive any statements. On 9/3/24 I called and started process to transfer a cell phone to phone service with Mediacom. As of 3:30 pm today 9/5/24 that service is still not transferred.

Thanks for your vote!

Response from Mediacom Cable

Sept. 8, 2024

Good afternoon,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JodieWaterloo, IA

Verified purchase

Reviewed Sept. 5, 2024

I have only had your service for about 2 months and in the last 30 days have experienced 2 outages. This is a concern for me because I am a full-time student who has deadlines for my assignments to be in and this reoccurring problem is of concern to me.

Thanks for your vote!

Response from Mediacom Cable

Sept. 9, 2024

Good afternoon,

Thank you for taking the time to post your review, we have applied credits towards your account for the issues you have had. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JaneBelle Plaine, IA

Verified purchase

Customer ServiceBilling

Reviewed Sept. 5, 2024

Tried to get into my account to see what my payment was to be and I could not log in and my account number wouldn't work. The internet kept kicking me out and when I tried calling. I couldn't even talk to a live person. And now you want me to write a bunch of words in order to complain.

Thanks for your vote!

Response from Mediacom Cable

Sept. 8, 2024

Good morning Jane,

Thank you so much for taking the time to post your review. I'm sorry that you were having issues signing into your online account but I'm happy I was able to contact you and get your account set up.

If you have any further questions please don't hesitate to reach out and we'll be happy to help! Our customer service number is 855-633-4226 or you can text us at 66554. Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Tina

MollyJohnston, IA

Verified purchase

Punctuality & SpeedRefunds & PayoutsMaintenanceStaff

Reviewed Sept. 5, 2024

We have had constant issues with your service. We've had tech come out and check everything - we always get told it looks good on their end but yet we still have issues everyday. We are business that relies on our internet service and when it's not working properly we are not able to give our clients the service they deserve. We have to restart our modem every morning in order to have access to the internet and then we have constant issues with it going in and out throughout the day. We have urgent care practice on the weekends and our doctors are not able to run crucial testing because the internet is either too slow or not working. We do pay lot for your services and I feel like we are not getting the service we pay for.

Thanks for your vote!

Response from Mediacom Cable

Sept. 8, 2024

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JoeDaphne, AL

Verified purchase

Customer ServiceMaintenanceStaff

Reviewed Sept. 5, 2024

I called him with an issue about my remote control, not working, after answering a few questions with the automated system, I was directed to a Mediacom representative immediately. She said, "Let me get my troubleshooting book," and after a few questions and instructions my remote was back working again! Very satisfied and she was quite pleasant to deal with.

Thanks for your vote!

Response from Mediacom Cable

Sept. 6, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that we were able to assist you with your remote issues and got it back working for you. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LizabethLansing, IA

Verified purchase

Punctuality & SpeedRefunds & PayoutsMaintenanceTimeliness

Reviewed Sept. 5, 2024

Wifi has been going out at least 10 times or more daily, very discouraged that this company cannot fix sooner than my appointment on 09/11/24. Didn't even offer a credit for the inconvenience. This affects job and school. A company this big should accommodate everyone on a more timely basis, for example, if I was an emergency service, I would have it fixed the same day.

Thanks for your vote!

Response from Mediacom Cable

Sept. 8, 2024

Good morning Lizabeth,

Thank you so much for taking the time to post your review. I'm sorry to hear about your appointment date, I'm happy I was able to speak with you today and got the credits applied to your account for the service issues.

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Tina

KennethThomasville, GA

Verified purchase

Customer Service

Reviewed Sept. 5, 2024

I took a hiatus from Mediacom because my internet and phone kept crashing. I have been back less than a week and it is still crashing. It’s now been a week without service. What is the problem? I did have a service call yesterday but it dropped again last night.

Thanks for your vote!

Response from Mediacom Cable

Sept. 8, 2024

Good morning Kenneth,

Thank you so much for taking the time to post your review. I'm sorry that you were having issues with your phone and internet but I'm happy I was able to contact you and verify the services are working since your trouble call.

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Tina

StaceyMattoon, IL

Verified purchase

Staff

Reviewed Sept. 5, 2024

It was pleasant and easy to get information and help I needed. The only issue I had was that I was told that it would be delivered through Usps and it came Fedex. Fedex never follows instructions and just leaves it outside the building where anyone could pick it up. Other than that, it was a smooth transition.

Thanks for your vote!

Response from Mediacom Cable

Sept. 6, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are pleased with your xumo, Im sorry that it was Fedex who delivered your package. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

AnneDubuque, IA

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Sept. 5, 2024

Technician arrived promptly, was very polite, competent. He also repositioned the router and modem for my computer and showed me how to enlarge the image on my computer. Also the man I talked to on the phone to set up appointment was very accommodating. He also was very patient trying to help with my secure internet connection.

Thanks for your vote!

Response from Mediacom Cable

Sept. 6, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that we were able to get a tech to assit you with your issues. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

TimothyHalethorpe, MD

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Sept. 5, 2024

Called to request I be put on your DE winter plan. Call was answered in a very timely manner. Representative was very helpful and processed my request promptly and professionally. I was completely satisfied.

Thanks for your vote!

Response from Mediacom Cable

Sept. 6, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you were please with the agent that assisted you with the winter plan. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

HelgaColumbia, MO

Verified purchase

PriceRefunds & PayoutsStaff

Reviewed Sept. 4, 2024

The Mediacom representative listened politely to the facts presented to her which justified my request. There had been a lack of attention during the first visit to an old modem partially to blame for the poor internet service, requiring a second visit and replacement of the old modem for which I was wrongly charged. She understood, apologized and initiated a refund for the service fee charged.

Thanks for your vote!

Response from Mediacom Cable

Sept. 5, 2024

Good morning Helga,

Thank you for taking the time to post your review, We're happy to hear that you were pleased with the agent you had spoke with. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

RhondaNavarre, FL

Verified purchase

Customer Service

Reviewed Sept. 4, 2024

We drove to the Medicom location for our area turning is our second box. With discussion we were offered a new picked up system with two little white boxes as antennas. After calling tech support a few times, we are still losing internet 6 to 8 times a day. The support team says the signal is good. So why are we still buffering in the middle of streaming.

Thanks for your vote!

Response from Mediacom Cable

Sept. 5, 2024

Good morning Rhonda,

Thank you for taking the time to post your review, We're very to hear about internet services. We will be reaching out to you to help you in any way we can. We look forward to speaking with you and coming to a resolution, We truly appreciate you and hope you have a wonderful day.

We appreciate your business,

Joan

LydiaHavana, FL

Verified purchase

Customer ServicePunctuality & Speed

Reviewed Sept. 4, 2024

From the first time contacting for service, to appointments and installations, to products and services offered and the actual service… I COULD NOT BE MORE PLEASED! The response time is the best I’ve ever received. The customer service is hands down more than any other company. I only wish Mediacom was available to other areas.

Thanks for your vote!

Response from Mediacom Cable

Sept. 5, 2024

Good morning Lydia,

Thank you for taking the time to post your review, We're happy to hear that you have a positive response to Mediacom and the services you have experienced. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

BrendaBrookings, SD

Verified purchase

Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

Reviewed Sept. 4, 2024

I had problems with the internet stopping and rebooting several times a day. I called MediaCom and several days later, a very nice technician came out and checked everything he could and said he didn’t know if that would fix it but if it continued to happen, call again. It continued so I called. This time I got a very unpleasant man who told me this was all my fault because I purchased my own modem/router and I didn’t get the right one. I told him I got the one recommended by MediaCom and he basically called me a liar.

I asked why it would take nearly a year for my router to cause the problem if I had the wrong one. He said he didn’t know. I asked him to send out a technician to fix the problem and he said I would have to pay for it if the problem was my fault. A few hours later I received a text telling me the problem had been resolved. I reported how the agent reacted to my complaint. That agent was the only negative ordeal I have had with MediaCom.

Thanks for your vote!

Response from Mediacom Cable

Sept. 5, 2024

Good morning Brenda,

Thank you so much for taking the time to post your review. I'm sorry for the issues you experienced but I'm happy I was able to contact you and verify your services are working well now.

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Tina

AlbertFort Dodge, IA

Verified purchase

PricePunctuality & Speed

Reviewed Sept. 4, 2024

Stability is terrible, service cuts out multiple times every day. Techs come out and nothing changes. Overpriced unreliable service. Mediacom is the only option for high speed so there's no reason for them to improve. Guess jigger hires and I don't know what to do with it but I don't think you can get it to the house in the future. Is the same thing as the other one is this time of year. I'm not sure what to do with it but I don't think you can get it done before it gets too long time to look at the.

Thanks for your vote!

Response from Mediacom Cable

Sept. 5, 2024

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. Im glad we have a tech scheduled to address the issues for you. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

MaryAmericus, GA

Verified purchase

Tech

Reviewed Sept. 4, 2024

I can’t believe customers were not made aware of what they would be losing when they installed IP boxes. They can’t record or rewind even though you see the rewind arrow when you go to a channel. You can’t blame any of this on moving forward with streaming. I stream many things and can rewind.

Thanks for your vote!

Response from Mediacom Cable

Sept. 5, 2024

Good afternoon Mary ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your issues with the IP boxes not having the record/ff/rewind options and concerns you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

RogerColumbia, MO

Verified purchase

TechTransparency

Reviewed Sept. 4, 2024

No other internet provider has a data limit for any service. You limit my usage to 400MB. I will have to switch providers. Stay up to date with your competitors. You continue to operate as if you are our only choice. Check bright-eyed and Socket. Please review your policies and correct your internet service.

Thanks for your vote!

Response from Mediacom Cable

Nov. 12, 2024

Good afternoon Roger,

We appreciate your business.

Warmest regards,

Joan

JosephBishopville, MD

Verified purchase

Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaffRatesTransparencyCommunication

Reviewed Sept. 4, 2024

Updated on 09/12/2024: In the wait for Mediacom to resolve this, I have found a local company who will provide fiber internet to the home for an installation price of $99 and a service appointment within two weeks. I have canceled my Mediacom account and look forward to working with the competitor.

Original Review: We just completed building our new home on a street serviced by Mediacom, but even though we've moved in our home remains unconnected. During the construction process I reached out to order service, and stressed it was new construction with a finish date expected in 2-3 months. A third-party contractor arrived for the initial appointment and stated that with the utility lines on the other side of the street he was unable to proceed and would have to refer it to construction. Over a month passed with no communication or update, even though I called customer service multiple times to try and receive some information. Finally we've been told that there will be a fee of over $1900 to connect, but if I can convince my neighbor who is also under construction to connect, then it will be dropped to $1100 for each of us.

In short, there are four lots under active construction in the middle of a street that is entirely serviced by Mediacom, and now I have to act as a Mediacom sales rep to my neighbors in order to try and receive service to my home. For something that should be simple and straightforward, providing access to four new homes along a street with existing service, this process has been incredibly frustrating and demoralizing. It's affected my family's ability to work from home, to receive updates to school, and to respond to emergencies (both myself and my spouse are emergency responders). We've had to source a "temporary" solution via our mobile provider, and will now evaluate it to see if it can become our long term answer instead of Mediacom.

Thanks for your vote!

Response from Mediacom Cable

Sept. 12, 2024

Good afternoon Joseph,

Thank you for taking the time to post your review, We're sorry to hear the cost to make your address serviceable. Im so sorry if there is anything we can do in future to assist you please reach out to us. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

TammyCastlewood, SD

Verified purchase

PriceBillingRates

Reviewed Sept. 4, 2024

My bill went up $37.00 in one month and I think that is outrageous for internet. I am checking with ITC for their price and maybe switching because of this. I did not receive a notice that the bill would be going either so again not happy.

Thanks for your vote!

Response from Mediacom Cable

Oct. 23, 2024

Good afternoon,

We appreciate your business.

Warmest regards,

Joan

ToniaSavage, MN

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Sept. 4, 2024

I have been using Mediacom Bundle Services since July 18, 2018!! I couldn't be happier with this cable, internet, phone, and more for all my personal and business needs. Hotspots, fiberoptics, fast internet services, and most of the onshore and offshore Best Customer Service and Technical Subject Matter Experts are amazing!!

Thanks for your vote!

Response from Mediacom Cable

Sept. 6, 2024

Good morning ,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying the mediacom services, Im very pleased to hear that. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

AlanWest Des Moines, IA

Verified purchase

Customer ServicePriceStaff

Reviewed Sept. 4, 2024

As a subscriber since 1983, I called to ask what could be done for me to lower my dramatic increase in my monthly costs--well under $200 earlier this year to about $100 additional now. As a subscriber since 1983, I CANNOT ABSORB this increase and I DO NOT want to cancel; but because I was told with great courtesy and understanding by the gal from retention, nothing could be done for me. Great loyalty retention program, Mediacom--FAIL! So, I have no choice except to leave you as soon as I investigate options elsewhere and there are plenty--Google is in my neighborhood now and their internet only cost is $70! So, do you care enough to retain me? Well--do you?

Thanks for your vote!

Response from Mediacom Cable

Sept. 8, 2024

Good afternoon,

Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your monthly. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

We appreciate your business.

Warmest regards,

Joan

VikiPolk City, IA

Verified purchase

Price

Reviewed Sept. 4, 2024

Most of the time, cable was great. Occasionally, the TiVo box could not receive a signal. This usually happened when a storm was coming or during the storm itself. The reception was like I had a satellite dish and not an underground cable wire. This always confused me. The main reason I disconnected both cable and internet was the cost. As a senior citizen on Social Security, your fees are just too high.

Thanks for your vote!

Response from Mediacom Cable

Sept. 6, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are happy with the services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

DeeCedar Rapids, IA

Verified purchase

Reviewed Sept. 4, 2024

Recently had your WiFi installed as my own died of old age. I haven't nothing but problems with the internet, getting to a website and it's always interrupted, still doesn't connect with kitchen tv and still doesn't get Netflix. I have paid $30 already and it's terrible. I am going back to buying my own Wifi again. Thank you.

Thanks for your vote!

Response from Mediacom Cable

Sept. 8, 2024

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

StephenFort Madison, IA

Verified purchase

Customer ServiceMaintenanceStaff

Reviewed Sept. 4, 2024

Excellent customer service. When we call the Mediacom customer service we always get our questions answered over the phone and the few times they have come to our house they always fix the problem. Absolutely no complaints with Mediacom. We are now streaming only and do not have Network TV which was a big adjustment for us but everything went smoothly and we're satisfied.

Thanks for your vote!

Response from Mediacom Cable

Sept. 6, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are pleased with your mediacom services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

MaryAlbany, GA

Verified purchase

Transparency

Reviewed Sept. 4, 2024

I was concerned when I received text that I had reached 75% on my 2000GB. Hopefully, I will not go over my limit. I cannot remember person that assisted me, by text, but she went into detail why I received the text and I was pleased with her explanation. I do not know order number ☹️. Sorry.

Thanks for your vote!

Response from Mediacom Cable

Sept. 6, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that we were able to assist you over chat regarding your usage questions. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

EdwardDavenport, IA

Verified purchase

Staff

Reviewed Sept. 4, 2024

Over a period of 4 to 5 weeks we had ongoing picture and sound scrambling problem on a number of different channels and TVs. Over that period of time we had five visits from four different Mediacom Technicians. Finally, on the fifth visit, the Technician was able to determine what was causing the ongoing scrambling problems. It turned out to be in the outside cable box. Why did it take five visits before someone figured out the problem? It was an awful period of time.

Thanks for your vote!

Response from Mediacom Cable

Sept. 8, 2024

Good afternoon Edward,

Thank you for taking the time to post your review, We're very to hear about the service issues you experienced with the video service. We will be reaching out to you to help you in any way we can! We look forward to speaking with you and coming to a resolution, We truly appreciate you and hope you have a wonderful day!

We appreciate your business,

Tina

JasmineUrbana, IL

Verified purchase

Customer ServiceTechPunctuality & SpeedRefunds & PayoutsStaffBillingTimeliness

Reviewed Sept. 4, 2024

Customer service prior to the potential installation was great, I have no bad things to say about the people I spoke to over the phone. When it was time for the install, I received a call at 8:30 am and I had thought it was the technician telling me they were on their way, since my appointment for the installation was that same day. Unfortunately that wasn’t the case, and as I had taken that morning off, the technician told me he was not able to give me service. Specifically, he said he came out the Friday prior to see if he would be able to service my residence and he said he couldn’t. Though he had around 5 days to let me know it couldn’t happen, he waited until he was supposed to be on his way to install the equipment. The same equipment that I’m also being told I have to return and have yet to receive a refund for the payment upfront I had to give. Very unfortunate experience.

Thanks for your vote!

Response from Mediacom Cable

Sept. 8, 2024

Good afternoon ,

Thank you for your review. I'm sorry to hear about the service issues that you have experienced. We have applied the credit for you. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

RonaldAtmore, AL

Verified purchase

Customer ServiceStaff

Reviewed Sept. 4, 2024

I am very dissatisfied with MediaCom. We have had cable TV for years. This the most we have ever lost cable TV and also internet. Mediacom is the worst. If I wasn't moving in about a year I would switch companies. The people I've talked to on the phone are great. The technicians they send out are wonderful. It's just reception with the cable company is awful.

Thanks for your vote!

Response from Mediacom Cable

Sept. 8, 2024

Good afternoon Richard,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit and i have adjusted your account for you for the issues you had experienced. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

BarbaraAtlantic, IA

Verified purchase

Customer Service

Reviewed Sept. 4, 2024

Normally I am very happy with your service. But during the Olympics that was working to the lines and I lost connection for about 4 hrs, that upset me. When I call them they told me I could watch it on the reruns. I wanted to see it live. It only happens once every 4 years.

Thanks for your vote!

KathleenWillard, MO

Verified purchase

Customer ServicePriceRates

Reviewed Sept. 4, 2024

I am really a big fan of Mediacom. I do tell others about the great service and explain it's more reliable than the other cable companies. The only reason a lot of people don't get Mediacom is because of the price. I admit, I have thought about changing and reducing my cost. I started out at 124 a month and now up to 314 a month. I'm not changing for the fact that I work from home and I have reliable service. Also, customer service is great too. So hopefully Mediacom can keep the cost at a minimum and still have a great product.

Thanks for your vote!

Response from Mediacom Cable

Sept. 6, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you enjoy our services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

GregoryMilton, FL

PricePunctuality & SpeedRates

Reviewed Sept. 2, 2024

Under the initial offering, it was reasonably priced for cable and Internet. After that initial offering ends, usually after two years, the price will double. Mediacom does not reward for loyalty at all. Having exceeded my initial offering my only option is to drop Service and wait a few months to obtain better pricing.

Thanks for your vote!

Response from Mediacom Cable

Sept. 3, 2024

Good afternoon Greg ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your pricing concerns. I am happy I was able to speak with you today and confirm you are in the best rate for the services you have. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

Resolution In Progress

TamikaAlbany, GA

Verified purchase

Customer ServicePunctuality & Speed

Reviewed Aug. 26, 2024

I love Mediacom. I come back every time and I've been dealing with them for years. I don't have a problem even when it's raining and thundering. A lot of people say their service goes out, but my wifi doesn't. Also, customer service is great every time. They solve any issue real fast.

Thanks for your vote!

Response from Mediacom Cable

Aug. 26, 2024

Good morning,

We appreciate your business.

Joan

MarkHampton, IL

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Aug. 25, 2024

Mediacom Cable's internet was the best. Their quality of their product is good. But I've been with them for over 15 years and their customer service is terrible. Any time I had an issue, it would usually end up being three separate phone calls, if not more to get it figured out. The people that I talk to are not very knowledgeable. That's why it would take three phone calls because I would get to either a manager or a technician that is higher up. I was upgrading my equipment, and I have four boxes in my house that are all connected, but they just sent me one. I called and said, "This wasn't gonna work," and they had me set it up anyway and it didn't work. I called again and they told me that they would send more boxes.

It took three phone calls and I ended up having a technician show up at my house unannounced. They set an appointment for me without telling me. I messaged them twice to cancel the appointment but they did not. So, the technician showed up very early in the morning and I work nights. So, I didn't go ahead and go with that. I canceled everything but the internet through them.

Thanks for your vote!

Response from Mediacom Cable

Oct. 16, 2024

Good morning Mark ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

MarshaHenry, IL

Verified purchase

Staff

Reviewed Aug. 25, 2024

I have internet and cable TV. The new equipment is very sensitive, and I understand that. The internet runs on the Wi-Fi, so does the cable TV. It gets a little frustrating sometimes when it loads a video or when they have a multi-channel outage. There have been a couple of them in the last three weeks. Otherwise, I enjoy it. It's very good. Also, all the representatives that I've talked to have always been very pleasant, knowledgeable, and courteous.

Thanks for your vote!

Response from Mediacom Cable

Aug. 26, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying your Mediacom services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

MelindaMilan, IL

Verified purchase

Customer Service

Reviewed Aug. 25, 2024

I've had Mediacom for over a decade and when I lived in Moline, I had internet, cable, and phone. Then, I moved to Milan and I had them again but I only have the internet. When it rains, it sucks. It goes out a lot. But when it’s not out, it’s fine. It eventually comes back on. It's because I live out on the highway. It's not their fault. I love the service and I like Mediacom.

Thanks for your vote!

Response from Mediacom Cable

Aug. 26, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you have a positive review and are enjoying the services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JohnPleasant Hill, IA

Verified purchase

PriceRefunds & PayoutsBilling

Reviewed Aug. 25, 2024

When I got Mediacom, it was about all there was and I just never switched. But I'm thinking about dropping everything together except for the internet. I sit here and most of everything, I can watch on TV or I can use Netflix. I use the internet for general things around the house. I usually pay my bills and just look at stuff and nothing in particular, though my wife and my daughter both have Facebook. Mediacom’s service is fine but it's overpriced. I got almost a $300 bill a month and I look at it and I'm not paying this anymore because I have a TiVo, so I record everything I watch. I don't go far from the networks so, Mediacom isn’t worth it.

Thanks for your vote!

Response from Mediacom Cable

Aug. 26, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying your Mediacom services, If you would like options to change it to internet only , I will reach out to you options. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

RitaAlbany, MO

Verified purchase

Customer Service

Reviewed Aug. 25, 2024

We've had Mediacom for a number of years. We have the house phone, TV and internet. We don't have any problems with them. At least when it storms, it doesn't go down.

Thanks for your vote!

Response from Mediacom Cable

Aug. 26, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that your enjoying services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

AveryAnkeny, IA

Verified purchase

Reviewed Aug. 24, 2024

I'm not with Mediacom anymore. I was with them for a little over a year. I just don't need it right now. The plan that I had was darn good. We had a couple of tornadoes come through and the Wi-Fi was as strong as ever. I was happy with the quality. The only thing is I do have some checks that are supposed to be coming from Mediacom to me, and it's already been around month.

Thanks for your vote!

Response from Mediacom Cable

Aug. 27, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that when you had Mediacom that you were happy with the services. If you choose to get services in the future we will be more than glad to assist you. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

DelbertCarrollton, MO

Verified purchase

Staff

Reviewed Aug. 24, 2024

I had a great time with Mediacom Cable's reps. They were friendly and everything worked out good. Also, I couldn't ask for a better installation team. They were polite.

Thanks for your vote!

Response from Mediacom Cable

Aug. 27, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you have a wonderful experience. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

KevinMoline, IL

Verified purchase

Customer ServicePriceRates

Reviewed Aug. 24, 2024

I've been with Mediacom for many years and it’s been a very positive experience. I have the basic cable, internet and telephone and the installation was wonderful. The only drawback I have is them raising prices.

Thanks for your vote!

Response from Mediacom Cable

Aug. 27, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you have a great experience with your services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

CharleneAnkeny, IA

Verified purchase

Customer ServicePriceStaff

Reviewed Aug. 24, 2024

I've been having problems with the Wi-Fi shutting up whenever it wants to. For the cable, sometimes I get the little circle thing that goes around and I can't watch my TV. I've contacted Mediacom several times and they told me that the white box have to be replaced, but I haven't seen anybody come. Also, the cost could go down a little bit. But the customer service is excellent.

Thanks for your vote!

Response from Mediacom Cable

Aug. 27, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

GBOblong, IL

Customer ServiceStaffBilling

Reviewed Aug. 15, 2024

Mediacom has consistently, over years and years, downgraded my service and increased their fees. I used to receive numerous channels along with my internet only subscription, and now they have removed that service, but my monthly payment still remains the same for internet. They told me it was due to the tv frequencies being changed to "digital" in my area, but that change happened ages ago. I still had dozens of channels after that change. The phone rep told me to do a channel scan and I would still pick up channels. After a channel scan I have 4 or 5 useless channels. I can't even tune in to the nightly news for emergencies, etc. Mediacom is simply profit hungry and downgrading customer services to maximize those profits.

Thanks for your vote!

Response from Mediacom Cable

Aug. 21, 2024

Good morning ,

Thank you for your review. I'm sorry to hear about the service issues that you have experienced. I have tried to reach out to you. I'm willing to help you is there a good time I can reach out to you and a good contact number you can be reached on. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

BobbyTifton, GA

Verified purchase

Customer ServiceTechMaintenanceResolution

Reviewed Aug. 13, 2024

Constantly losing connectivity. Have had numerous techs come to fix problem. They fix problem, but within a few days, the problem resumes. Have called and talked with techs on phone. Each tech does a different thing, but none have resolved the problem for more than a few days. 4 days ago, a tech said the remote was bad. Replaced remote. Problem returned. Called and was told only engineer could fix problem. Would be 4 days before one could call me back. I asked to speak to supervisor. Talked to supervisor. She said the box was bad and needed replacing. Had tech come to house. Tech said box did not need replacing. Tech got problem resolved, but it is doubtful that the problem will remain fixed for any substantial amount of time. I am very unhappy with Mediacom!

Thanks for your vote!

Response from Mediacom Cable

Sept. 9, 2024

Good afternoon Bobby,

Thank you so much for taking the time to post your review. I'm sorry for the service issues you experienced with your cable service but I'm happy I was able to contact you and verify the services are working since your last trouble call.

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Tina

DarleneWaseca, MN

Verified purchase

Customer ServiceTechPunctuality & SpeedMaintenanceBilling

Reviewed Aug. 9, 2024

We talked about Mediacom Cable with other people. I said we have had nothing but a lot of problems with them. But they are the only one that is in town.

We had our TV go out and couldn't get Mediacom Cable to come, and we had to wait seven days. We had to sit and watch DVD s because they couldn't get anybody here to fix the TV. But like they said, they've got the work but didn't have the workers. After that happened, I talked to them on the phone and said, “I shouldn't have to pay that bill for that week.” So when we got our bill, it was lower that one time. The second time it happened was it went out on a Friday afternoon, so we went out and did some shopping. We came back by seven o'clock, and the TV came back on.

I had a tower and had two different things, and Mediacom said, “You gotta have one.” So, they had to come out because my big box went to a small box. They brought out just two boxes. My living room TV is hooked up and the one in the porch too, but not the one in my bedroom. Do I have to have one of those small boxes in the bedroom too? I've never called about it, but I wondered about it.

Thanks for your vote!

Response from Mediacom Cable

Oct. 16, 2024

Good morning Darlene ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

LynneDallas Center, IA

Verified purchase

PriceBillingRates

Reviewed Aug. 9, 2024

Mediacom can't keep our internet up and their prices keep going up. Just for the internet, I’m paying $130 and I don't have the service behind it. So, we're shopping for a new service. We keep getting knocked out of the program. So, it keeps locking up. They said you gotta clean out your cache, and you gotta do this and that. And when you talk to them, you get a different story from everybody. When I asked about the bills, they said I do a lot of streaming. We're not happy with Mediacom.

Thanks for your vote!

Response from Mediacom Cable

Oct. 16, 2024

Good afternoon Lynne ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

SandyHarrisburg, IL

Verified purchase

Customer ServicePricePunctuality & SpeedStaffBilling

Reviewed Aug. 9, 2024

At first, Mediacom told me the installers were coming a certain day. But I didn't know that I was supposed to pay the first month's bill plus the installation upfront. The day before they were coming, I got an email that said I hadn't paid and they had to change my installation to another date. I called them, paid both, and they set me up with another appointment which was another week. Finally, they came on the day they said they were going to to install the telephone service.

I had a landline in the front room. The installer didn't have the piece to connect the service and asked me if I did but I told him I didn't. They had to take my telephone out of the front room and put it in the bedroom. Now I don't have it in the front room to access it. He said, "It'll charge up there overnight then you can take it in the front room during the daytime." It makes it a little bit more inconvenient. But so far, everything is wonderful. I like that when a voice message comes in, it now comes in on the telephone. Before, I had to use my little box. I can hear the telephone communication and get my text messages real good. They didn't tell me upfront how to set up my text messages and that was a real treat at first, but we figured it out. I go check my text messages now that I'm used to it being in the bedroom versus the front room. That makes it a little more difficult to look for my messages and I missed my dental appointment for that reason.

Thanks for your vote!

Response from Mediacom Cable

Aug. 9, 2024

Good afternoon,

Thank you so much for your review. Im sorry you had issues witht he services. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

RobertFairhope, AL

Verified purchase

Reviewed Aug. 9, 2024

The television service I have with Mediacom for 2 years now is reliable. They have good customer support as well.

Thanks for your vote!

Response from Mediacom Cable

Aug. 9, 2024

Good afternoon Robert,

Thank you so much for your review. I'm glad to hear you have had such a positive experience with Mediacom, and that you are enjoying the service. I appreciate your business and you being a Mediacom customer. If you have anything that we can ever help with, please feel free to reach out to Mediacom customer service at 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest Regards,

Joan

PeterDubuque, IA

Verified purchase

Price

Reviewed Aug. 8, 2024

We've been with Mediacom for 40 years, both back in Central Iowa and right now that we're in Dubuque. I have always had them for my TV service and the Wi-Fi. I've always been satisfied. So we never considered changing. What we get from them performs well. The charge for their TV channels has gotten pretty high just in the last two years. So I am a little concerned with that. I may be shopping around just to see what the alternatives are. But that would be my only concern with them. I've been really impressed by the service people they have and the effectiveness of how they've always been able to resolve a few problems we've had over the years.

Thanks for your vote!

Response from Mediacom Cable

Oct. 23, 2024

Good afternoon,

We appreciate your business.

Warmest regards,

Joan

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Mediacom Cable Company Information

Company Name:: Mediacom Cable
Website:: www.mediacomcable.com