Mediacom Cable Reviews

3.6

7,781 reviews

5
42%
4
21%
3
9%
2
8%
1
19%

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Updated Sep. 29, 2026

By: Taylor Sansano

+2 more

Edited by: Chloe Cochran

Edited by: Amanda Futrell

About Mediacom Cable

Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.

Visit mediacomcable.com

Pros

Flexible internet, cable, landline and mobile plans
Speeds ranging from 300 Mbps to 1 Gbps
Reliable high-speed internet service
More than 170 channels available
Includes on-demand viewing

Cons

Internet subscription required for all services
Not available in all areas

Mediacom Cable Reviews

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Page 5 Reviews 380 - 530

AdamGulf Shores, AL

Verified purchase

Customer ServiceTechPunctuality & SpeedStaffResolution

Reviewed March 12, 2025

Mediacom was recommended by our Realtor and it was the only available internet that was wired. They came out and installed it within one or two days of us calling, so they were quick. I only have internet which I use for streaming, surfing, and email, and it’s been good. The only issue I had was connecting smart devices, but I troubleshot that and figured it out between the 5 gigahertz and 2.4 gigahertz bandwidths, having to turn one off to be able to connect to the 2.4. Nothing Google and YouTube couldn't figure out.

Thanks for your vote!

Response from Mediacom Cable

April 4, 2025

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying the services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Joan

TylerEstherville, IA

Verified purchase

Customer ServiceTechPricePunctuality & SpeedStaffRates

Reviewed March 12, 2025

Mediacom was available in my area, it’s good internet and they stopped doing data caps. When internet companies sell it by data packages and not unlimited, I avoid those. My fiancé was here when they installed it, he said it went relatively smooth and they were quick. I'm not sure if it was Mediacom but our PlayStations wouldn't connect to the internet. But after I called them, it worked just fine.

Thanks for your vote!

Response from Mediacom Cable

March 13, 2025

Good afternoon Tyler,

Thank you for taking the time to share your experience with us! We're delighted to hear that the installation process went smoothly and that our technicians were quick and efficient. It's wonderful to know that you find our pricing competitive, as we strive to provide great value for our customers.

We appreciate your honest feedback regarding customer service and apologize for any challenges you faced. Your comments are incredibly valuable to us, and we'll use them to improve our services moving forward.

Overall, we're pleased that our service and pricing met your expectations, and we're grateful for your 4-star rating. If there's anything we could do to help don't hesitate to give us a call at 855-633-4226 or text us at 66554. Thank you for choosing Mediacom, We Appreciate your business!

Warmest Regards,

Tina E.

ODavis, IL

Verified purchase

Customer ServiceCoveragePricePunctuality & SpeedStaffRates

Reviewed March 12, 2025

I went with Mediacom because they’re easier to work. I’m not great with computers and TVs. I got cable and internet. The installation was good. They came promptly, set it up, and explained everything. But Mediacom could do better with their pricing.

Thanks for your vote!

Response from Mediacom Cable

March 16, 2025

Good morning Curt,

Thank you for sharing your detailed review and for recommending Mediacom! We’re thrilled to know that our team made the setup process easy and straightforward for you, especially since you mentioned not being tech-savvy. It’s great to hear that our installers were prompt, professional, and thorough in getting everything set up and explained.

We’re thrilled that you’ve had an excellent experience with our customer service—earning a 5-star rating from you truly means a lot to us. We’re also pleased that you find our coverage reliable and appreciate the thoughtful 4-star rating in that area. Your input on pricing is valuable, and we’ll certainly take it into consideration as we work to provide the best possible service to our customers.

I'm happy I was able to connect with you and find you a promotion for your current services, if you have any questions or concerns don't hesitate to reach out. We’re here to help!

Best Regards,

Tina E.

BarbArnolds Park, IA

Verified purchase

StaffRates

Reviewed March 12, 2025

Mediacom is the only service offered in the area. I purchased it because I got a good deal at their expo. I’ve been using their internet service for about a year and I find it very easy. The quality of their internet service was very good, sometimes I use it for work and streaming TV.

Thanks for your vote!

Response from Mediacom Cable

March 13, 2025

Good morning Barb,

Thank you for taking the time to share your experience with us. We're delighted to hear that you've had a positive experience with our internet service over the past year. It's great to know that our service has been reliable for both your work and leisure activities, and that reaching out to our representatives has been easy.

Your feedback motivates us to continue improving and providing the best possible service to our customers. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. You can reach us via phone at 855-633-4226 or send us a text to 66554.

Thank you again for your kind words and for being a valued customer.

Best regards,

Tina E.

DavidClive, IA

Verified purchase

Customer ServicePriceStaffRates

Reviewed Feb. 26, 2025

I got internet through Mediacom and have had them for 26 years. Everything is good except for this Eero internet contraption they sent to me a couple of months ago. I don't know how to install it, so I'm not using it. I rarely have a problem. If my internet is out, I just call them and say it's out. Mediacom does a good job. I'll probably have to call them and have them hook up the Eero they sent me.

Thanks for your vote!

Response from Mediacom Cable

Feb. 26, 2025

Good morning,

We appreciate your business.

Joan

PamAlbany, KY

Verified purchase

Customer ServicePriceBillingRates

Reviewed Feb. 26, 2025

I had Mediacom for years, and I've never had any trouble with it. I just got their internet service, and it’s better than what it used to be. But I think the price is a little bit high. I used to have bills that got so high. So I had to just drop it straight to the internet.

Thanks for your vote!

Response from Mediacom Cable

Feb. 26, 2025

Good morning,

We appreciate your business.

Joan

JohnSabula, IA

Verified purchase

Customer ServiceStaff

Reviewed Feb. 25, 2025

I’ve been with Mediacom for around 30 years. Recently, I had an issue with my internet. When people come into the house, it goes straight to the system, and then I get on and it says the session has run out. Things have been good, except for one issue, Mediacom blocked me once on my email when I switched to a different phase. I do my banking and everything through it and I finally got Facebook back on.

Thanks for your vote!

Response from Mediacom Cable

Feb. 26, 2025

Good morning,

We appreciate your business.

Joan

AshleyBurkesville, KY

Verified purchase

Customer ServiceTechPriceStaffBilling

Reviewed Feb. 25, 2025

I only got the internet service with Mediacom and it's much better than the company I had previously and I am not under any contract. The installation was cheap and it was a good switch. The installer was very nice, helped set everything up, and told us what to do.

The quality has been very good. With my previous company, when I tried to watch something on the smart TV, it was just the wheel of death that showed and it got interrupted constantly.

But my bill has fluctuated and it's been a struggle to afford. I talked to the gentleman and he sent a link. It was easy to go through and the bill is now $85 a month. So they were very helpful with that.

Thanks for your vote!

Response from Mediacom Cable

Feb. 26, 2025

Good morning,

We appreciate your business.

Joan

RexBettendorf, IA

Verified purchase

Customer ServicePriceStaffRates

Reviewed Feb. 25, 2025

We have a phone, TV, and computer with Mediacom. I think the cost is high relative to Metronome. I’ve been with them for 30 years. They usually have taken care of the problem when I’ve had to interact with their customer service.

Thanks for your vote!

Response from Mediacom Cable

March 7, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about pricing concerns. I am happy I was able to speak with you today and confirm you are in the best price we have available at this time. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

PauletteArnolds Park, IA

Verified purchase

Paulette increased rating by 1 star.

TechPriceRates

After a positive interaction with Mediacom Cable, Paulette increased their star rating.

Original Review: Feb. 25, 2025

We have been with Mediacom for a long time, and as far as where we live, there’s not many choices. The price is a little outrageous, and because it was getting a little bit too expensive, we downgraded the amount for the internet. We didn’t need it super high. Other than that, we can’t complain with them. The service is fine.

Thanks for your vote!

Response from Mediacom Cable

March 7, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am happy I was able to speak with you today. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

DanielDecorah, IA

Verified purchase

Customer Service

Reviewed Feb. 25, 2025

I have my internet service with Mediacom. I’ve been with them for about three years. It’s been really good and trouble-free. They also have good customer service.

Thanks for your vote!

Response from Mediacom Cable

Feb. 26, 2025

Good morning,

We appreciate your business.

Joan

JackColumbia, MO

Verified purchase

TechPricePunctuality & SpeedRates

Reviewed Feb. 25, 2025

Mediacom had to change some of my equipment recently, and that experience was good. Originally, I got Mediacom because of the price. I just have internet with them, and the quality seems okay. But I’m evaluating right now because we’ve got other options in our area. We may switch because their price seems to keep going up, and I’m not sure if it’s worth keeping it when others offer faster speeds for about half the price.

Thanks for your vote!

Response from Mediacom Cable

Feb. 26, 2025

Good morning,

We appreciate your business.

Joan

MarilynWaterloo, IA

Verified purchase

Customer ServiceTechSales & MarketingPriceStaff

Reviewed Feb. 14, 2025

The customer service is really good, and the people who have come out whenever they've had to send a work person out have been great. I use Mediacom for internet and cable because we’re on the internet a lot and I watch a lot of TV. The cable is good, and there’s quite a variety. Everything functions fine in my home. But the monthly bill is just too expensive compared to other places. I would go to a different internet service, but I live in an old building and because of the way the wiring is, I'm pretty much stuck with Mediacom.

Thanks for your vote!

Response from Mediacom Cable

Feb. 19, 2025

Good morning,

We appreciate your business.

Joan

BejayBettendorf, IA

Verified purchase

Customer ServicePricePunctuality & SpeedBillingRates

Reviewed Feb. 14, 2025

I needed something right away so I did not have the time to think and called Mediacom. But it is costly and so, I have to move out and shop around. Last month, they charged me almost $65, which I can’t afford and I’m only using one computer for only a few hours.

Thanks for your vote!

WandaSabula, IA

Verified purchase

Customer ServiceRates

Reviewed Feb. 13, 2025

I have the internet and phone with Windstream, and I’m perfectly happy with them. Overall, I’m fine with Mediacom.

Thanks for your vote!

Response from Mediacom Cable

Feb. 14, 2025

Good morning,

We appreciate your business.

Joan

HarryBettendorf, IA

Verified purchase

Customer ServicePriceStaffRates

Reviewed Feb. 13, 2025

We have been a customer of Mediacom for at least 15 years. We use their services mainly for family time. Right now we have dropped the cable and just have internet and phone. The quality of their service is just fine.

Thanks for your vote!

Response from Mediacom Cable

Feb. 14, 2025

Good morning,

We appreciate your business.

Joan

PamSpencer, IA

Verified purchase

Customer ServicePunctuality & SpeedStaffTransparency

Reviewed Feb. 13, 2025

Every time I’ve called Mediacom, they’ve been excellent. I had to call about a month ago because there were squiggly lines on the screen. The technician came out and found that it wasn’t actually their issue. It turned out to be the transformer box in the back.

Other people had to come fix that, but it was handled quickly. Mediacom even called me back to ask if it was fixed yet, and they double‑checked. I don’t have any complaints.

We’ve had Mediacom for years, ever since they first came into the area about 30 years. We recently called them again because our boxes were getting old, and they came out and updated everything. We’ve just been with Mediacom forever. We have cable TV with them, and I’m happy with it. The picture looks good and brighter.

Thanks for your vote!

Response from Mediacom Cable

Feb. 14, 2025

Good morning,

We appreciate your business.

Joan

JoeAlbany, KY

Verified purchase

Customer Service

Reviewed Feb. 13, 2025

Some friends of mine recommended Mediacom, so I subscribed Internet with them. I have them for about two years now and their customer service has been very nice. Mediacom seems to be a great company.

Thanks for your vote!

Response from Mediacom Cable

Feb. 14, 2025

Good morning,

We appreciate your business.

Joan

JuanStorm Lake, IA

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Feb. 13, 2025

Mediacom has good service overall. There was one time when one person I spoke to didn’t seem willing to help with my questions. Out of everyone I talked to, that was the only person who wasn’t very helpful.

Thanks for your vote!

Response from Mediacom Cable

Feb. 14, 2025

Good morning,

We appreciate your business.

Joan

MSabula, IA

Verified purchase

Customer ServiceTechStaff

Reviewed Feb. 13, 2025

Mediacom was my only option for what I need here. Most of the time, the internet service is nice. There are times when it’s not the best, but it’s improving. My experience with customer service has been very well. I’ve never had any problems with them.

Thanks for your vote!

Response from Mediacom Cable

Feb. 14, 2025

Good morning,

We appreciate your business.

Joan

RichEveleth, MN

Verified purchase

CoverageTechPriceStaffRates

Reviewed Feb. 13, 2025

I've been here for 30 years and I only had one other outfit other than Mediacom. I had it for about six months and I switched back to Mediacom. And that's what I've had ever since because that's the only thing that's really available here that has a decent coverage. I don't really like the prices at all. When I started here 30 years ago, it was $36 a month. I looked back at my records. Now, it's $258 a month. That's a really, really big jump.

They have good internet services, though. I use it to watch TV. Football, hockey, news. If you want a good TV service, get Mediacom. Don't monkey around trying to piece things together to have a TV set where you gotta have 15 remotes in your house to watch TV.

Thanks for your vote!

Response from Mediacom Cable

Feb. 14, 2025

Good morning,

We appreciate your business.

Joan

LisaClive, IA

Verified purchase

Punctuality & SpeedMaintenanceStaff

Reviewed Feb. 13, 2025

I’ve been with Mediacom for about two years, maybe going on three. I use them for my Wi-Fi service, and it’s been great. I don’t have issues with lagging or cutting out. Sometimes the service is out when they’re doing their maintenance or working on areas here in Clive, but they usually let me know ahead of time.

Thanks for your vote!

Response from Mediacom Cable

Feb. 14, 2025

Good morning,

We appreciate your business.

Joan

SiddeeqahAlbany, GA

Verified purchase

Siddeeqah increased rating by 2 stars.

Customer ServiceSales & MarketingPriceStaffRates

After a positive interaction with Mediacom Cable, Siddeeqah increased their star rating.

Reviewed Feb. 1, 2025

I have internet, Wi‑Fi, and cable TV with Mediacom, and it’s okay. What I don’t like is how often they raise their prices, and they don’t offer any programs for senior citizens. I’ve asked a few times, and the answer is always no. One time they told me about a government program that offered a Wi‑Fi discount. I tried it, but they said I didn’t qualify, possibly because of my zip code.

At the time, I was moving and my son was helping me. He thought Mediacom would be better for me, so I agreed. I had been a long‑term Dish Network customer before that. Dish was different because they considered my age and helped me. It’s been the opposite with Mediacom.

As far as the service goes, it’s good. I like the programming. My only issue is the lack of consideration for seniors. We’re on a fixed income, and the price goes up two or three times a year.

I’ve called to ask why it keeps going up, but I get the same generic answer every time, like they’re being charged more and passing it on to us. I eventually stopped asking because it was always the same response. Other than that, I’m trying to hang in as long as I can, but it’s getting too expensive. I hate to stop the service, but it just keeps going up and up.

Thanks for your vote!

JudyBettendorf, IA

Verified purchase

PriceBillingRates

Reviewed Feb. 1, 2025

I'm sick of the high prices of Mediacom. I've got two bills and I brought it down by $120. But now, it's going up another $100 again. I’m already paying over $300 a month for the cable and internet. I'm currently not crazy about the cable. Over the last few days, there have been lines going through the picture of the TV. For the internet, I've not knowingly experienced any difficulties with it. I would recommend others to try to get by without the cable. I know there are other companies, but they don't offer all the services and cable that I get from Mediacom, like being able to record so that I can watch it by convenience.

Thanks for your vote!

Response from Mediacom Cable

March 7, 2025

Good afternoon ,

Thank you for your review. I'm sorry to hear about the service issues that you have experienced. Could we please get your account number, address and name that we can look into your account and assist you. I'm willing to help you is there a good time I can reach out to you and a good contact number you can be reached on. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

EvaHidden Valley Lake, CA

Verified purchase

Reviewed Jan. 31, 2025

We heard about Mediacom from family and we chose them because it's the main cable service in our area but right now we’re only having internet with them. Their service is good. We use the internet for school and internet and streaming and video games. It is reliable and consistent.

Thanks for your vote!

Response from Mediacom Cable

Feb. 3, 2025

Good morning,

We appreciate your business.

Joan

EthelAmericus, GA

Verified purchase

Tech

Reviewed Jan. 31, 2025

I've been with Mediacom forever and the service has been good. I have internet with them and the quality is good. It did good during the snow that we had about a week ago. But sometimes, when it gets cloudy and thundering, it buffs. And then it goes out but it comes back on. Some of my neighbors have AT&T and I told them I have Mediacom. Sometimes, they experience worse than myself. And I tell them they need to change to Mediacom 'cause I don't have all that going on all the time.

Thanks for your vote!

PieraMilton, FL

Verified purchase

TechPrice

Reviewed Jan. 31, 2025

Our options are very limited in our area and we weren’t happy with the one provider, so switched to Mediacom and we’ve had them for five years. We're not happy with it either, but we're stuck with it. It's glitchy, it goes down several times a day and it’s just something we live with. And it's not just us, it’s everybody in our neighborhood. It's expensive and the service is horrible in our area.

Thanks for your vote!

HollyBurlington, IA

Verified purchase

Customer ServiceStaffEase of UseRates

Reviewed Jan. 29, 2025

I live in an apartment building and Mediacom is the only option we have for Wi-Fi. I just heard about it because that's what everybody in my building uses.

It's been pretty easy to use. I like that there's an app that you can track stuff with. And the person that came to set it up was very friendly and helpful. With Mediacom, I watch shows using Netflix, send emails and make calls related to work on my computer.

Their service is pretty efficient. It's easy to access help. When I was trying to set up the account, I called the number, and she walked me through the whole process and was very patient with all my questions. So, that was perfect.

Thanks for your vote!

Response from Mediacom Cable

Jan. 31, 2025

Good morning,

We appreciate your business.

Joan

RaymondsHidden Valley Lake, CA

Verified purchase

Customer ServiceStaff

Reviewed Jan. 28, 2025

Customer service has been stellar. Their reliability is quite good, not perfect, but nothing is. We had a piece of equipment, a wire had gone out, and I drove up to a Mediacom outlet near us. They were closed for the holidays, which made sense, but a service guy there took care of me. He found out what it was, got me what I needed, and sent me on my way. He couldn't have been more professional and nicer. That kind of thing is a constant occurrence with Mediacom. Telephone and internet have been okay. They do go out ‘cause we're in a rural area, nothing you can do about that, but when it's up, it's running just dandy. We're both on the computer multiple times a day, and we have five computers that are linked to it.

Thanks for your vote!

Response from Mediacom Cable

Jan. 31, 2025

Good morning,

We appreciate your business.

Joan

RossCordele, GA

Verified purchase

Customer ServiceTechPunctuality & SpeedValue

Reviewed Jan. 28, 2025

Mediacom has fast speed, good quality service and price. It’s been really good. I haven’t had but one or two outages, and it didn't take long for them to get it booted back up. So, that was good because I'm a gamer, I stream games all day long, so I have to have the internet. They also gave me this little black box, called the Bolt, for free, and it’s got TV and all kinds of stuff on it. There hasn’t been a day that I was disappointed in Mediacom.

Thanks for your vote!

Response from Mediacom Cable

Jan. 31, 2025

Good morning,

We appreciate your business.

Joan

EAlbany, GA

Verified purchase

Customer ServicePunctuality & SpeedStaffBilling

Reviewed Jan. 28, 2025

I've been with Mediacom for a long time and I’ve helped them. They’ve never had to call me for my payment, and I always paid before time. I tried to get them to reduce my bill and help me out. I'm up in age, and on a fixed income, but they didn't make any effort to do anything, so I couldn't pay it. But their attitude wasn't that bad. It's just that their hands were tied and they couldn't help me. So, I just paid them what I owed them, kept the Wi-Fi, and the rest of it, I just let go. There were times I was having a lot of trouble with the service ‘cause it wasn't clear and I tried to get them to make adjustments for it. Sometimes they would do $10, but most of the time they wouldn't do anything. But the technician part of it is pretty decent.

Thanks for your vote!

RonaldFort Madison, IA

Verified purchase

TechPriceStaffBillingRates

Reviewed Jan. 28, 2025

With Mediacom, I have our television, internet and landline. They’re the only ball in town so we don’t really have anybody else. I’ve been with them a long time and I’ve always been a dedicated customer. Their technicians and the people on the phone are always very polite. But man, their price just keeps going up. My bill’s over $400 this next month. It’s beyond all of our other utility bills and is just too expensive.

Their internet’s pretty reliable. But the rest of it’s not very good. You don’t watch most of the TV channels and we don’t get any of the premium ones. I had trouble with the internet before and they got me a router as I rent one from them. Last time I asked about one, they couldn’t make it so I just poked the router up myself. It was no big deal. But it’d probably be money ahead just to buy my own. Overall, I’m satisfied with the service but I’m not satisfied with the price.

Thanks for your vote!

Response from Mediacom Cable

Jan. 31, 2025

Good morning,

We appreciate your business.

Joan

JohannaBettendorf, IA

Verified purchase

Customer ServiceTechPunctuality & SpeedStaffResolution

Reviewed Jan. 28, 2025

I’ve used Mediacom internet for 20 years, and it has been the most reliable for me. The quality of service is great, and the customer service is usually perfect. They always work with me and quickly resolve any issues I have with my plan.

Thanks for your vote!

Response from Mediacom Cable

Jan. 31, 2025

Good morning,

We appreciate your business.

Joan

CassandraAltoona, IA

Verified purchase

Customer ServiceContract & TermsStaffBilling

Reviewed Jan. 28, 2025

I've had nothing but good things to say about Mediacom Cable. My bill was due on the 11th. I called on the 20th and I told them that I would have the money in two days. Then I gave them the card that they could take the money out of and they made arrangements to do that.

They were very helpful and patient. They read the card and read it back and explained that they won't use the card again without my permission. And if I wanted to use it next time I paid, I just needed to call in, unless I would set up some kind of automatic thing, which I could do online. But I just told them that I either like paying it on my card or go to Hy-Vee and pay it. And I just hadn't made it to Hy-Vee to get it paid. So, they said that was fine.

Everything seems to be working just fine. I don’t watch many channels but I don’t have any problem with it. I just need to figure out how to use the remote. My phone has to be on the internet to get on certain things and it works just fine.

Thanks for your vote!

Response from Mediacom Cable

Jan. 31, 2025

Good morning,

We appreciate your business.

Joan

HenryAmericus, GA

Verified purchase

Customer ServiceTechPricePunctuality & Speed

Reviewed Jan. 28, 2025

Mediacom was the best provider in my area. I just got the basic cable. I used to have the premium channels, but I had to cut back because the price got so high. But it's still a good service. Their customer service has been good. When I need them, they always come through for me.

Thanks for your vote!

Response from Mediacom Cable

Jan. 31, 2025

Good morning,

We appreciate your business.

Joan

GaryHidden Valley Lake, CA

Verified purchase

Customer ServiceStaff

Reviewed Jan. 28, 2025

I have telephone service with Mediacom. It’s a little difficult reaching out to their representatives, but interacting with them has been okay. It’s just what I presumed to be.

Thanks for your vote!

AmandaBurlington, IA

Verified purchase

Customer ServiceStaff

Reviewed Jan. 28, 2025

I've had no problems at all with Mediacom. I tried to go with another company, but they couldn't hook up service where I was located, and Mediacom was the only other option. But I've had excellent service, no outages, nothing.

Thanks for your vote!

Response from Mediacom Cable

Jan. 28, 2025

Good afternoon,

We appreciate your business.

Joan

CarolKeokuk, IA

Verified purchase

Customer ServicePriceStaffBilling

Reviewed Jan. 28, 2025

I’ve had Mediacom for probably three or four years, and I just have internet with them. I just called recently and got my bill lowered because I thought the cost was high for just internet, and then I got my bill lowered by $20, which I’m really happy about because I’m a widow. So, it really helps. So, I’ve never really had any problem with their customer service. They’ve been good.

Thanks for your vote!

Response from Mediacom Cable

Jan. 28, 2025

Good afternoon,

We appreciate your business.

Joan

PatriciaAlbany, GA

Verified purchase

Customer ServiceMaintenanceStaffRatesResolution

Reviewed Jan. 28, 2025

I’ve had a good experience with Mediacom. We’ve been with them for many years. Their rates are comparable to others, and I feel like I can trust them. With the recent weather issues, that was the only time we really experienced a period without internet service. Other than that, the service is usually good.

If I need to reach out, I usually text Molly. She’ll try to help first, and if she can’t resolve the issue, she connects me to a representative. They’re very nice and go above and beyond to fix the problem, giving me simple steps to follow that typically resolve the issue.

Thanks for your vote!

Response from Mediacom Cable

Jan. 28, 2025

Good afternoon,

We appreciate your business.

Joan

MarkHidden Valley Lake, CA

Verified purchase

Customer ServiceTechSales & MarketingPunctuality & SpeedStaffRatesTransparency

Reviewed Jan. 28, 2025

I've been a Mediacom customer since we moved here in 2000. That’s 24 years. When I moved here to Lake County from Orange County, we went with Mediacom immediately. We never had any other service. We had cable, the phone, and internet, but it's been two years since we dropped the cable. Mediacom said, "We don't make any money selling the cable packages, so we can't really give you any discounts for being loyal customers." We're retired so we dropped the cable and went all to streaming two years ago. The only thing we have now is the internet.

When there aren't outages, Mediacom is great. There was a period of time up in my area of Lake County in November when there were outages all the time. People here that had Mediacom got really upset. A lot of people on Facebook and all that said, "We're going to Starlink," even though they gotta buy the equipment. They said Mediacom is always out. It was better at the end of the year, though. It's been a trying year with Mediacom because of the outages.

We found out through a technician on Facebook that they had a software through a new company. The software didn't work as they thought it would, and that's why there were so many outages. It was getting ridiculous. The internet service and the speed are good, though. Streaming is good as long as there are no outages. Overall, if there were another internet provider that had 5G up here in Lake County, I would go with them immediately because I can't trust Mediacom.

Thanks for your vote!

LaurenBurlington, IA

Verified purchase

Customer ServiceCoveragePunctuality & SpeedMaintenance

Reviewed Jan. 28, 2025

Mediacom has been good, but sometimes my internet doesn't work. I usually lose connection for 20 minutes. Sometimes when the connection is lost at night, it doesn't come back until the morning. Mediacom came out to try to fix it, but it didn't work. I would tell people it's a good service, but it's slow sometimes and doesn't work. I also have the phone service, which works fine when the WiFi is working.

Thanks for your vote!

AmyKeokuk, IA

Verified purchase

Customer Service

Reviewed Jan. 28, 2025

I’ve had Mediacom for a long time. I use it for internet, mostly for my TV and cellphone, and they have good, consistent service. I have no issues with it.

Thanks for your vote!

Response from Mediacom Cable

Jan. 28, 2025

Good morning,

We appreciate your business.

Joan

BrittneyHidden Valley Lake, CA

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Jan. 28, 2025

We heard about Mediacom through word of mouth. A lot of people in Hidden Valley have them.

We stream videos and TV for our five children. My husband plays video games, and we use the Wi-Fi for video calls if needed. If our kids wanna use devices at home, they can log on to the Wi-Fi as well. We are supposed to have a landline since it’s included in our service, but we’ve never been told what our phone number is or how to go forward with that.

Lately, our internet has been super slow-ish and spotty almost. Sometimes, even with just one device or the TV going, it looks skippy here and there. We usually talk to Molly through text message for assistance, and after that, there’s not been really any problems. Overall, the quality of their service is good.

Thanks for your vote!

Response from Mediacom Cable

Jan. 28, 2025

Good morning,

We appreciate your business.

Joan

ThomasIowa City, IA

Verified purchase

CoverageMaintenance

Reviewed Jan. 27, 2025

Even though you replaced the cable line to my house so that it is not shared with my neighbor, I continually get a frozen TV picture, sometimes with a small box indicating "loading video", and then sometimes a blank screen for up to a minute. I had Comcast in Chicago for years and never once did any of this happen there. Also disappointed that DVR is not available to me.

Thanks for your vote!

LindaOelwein, IA

Verified purchase

Customer ServicePricePunctuality & SpeedStaffBillingHonesty & Transparency

Reviewed Jan. 17, 2025

I've been calling for months about a charge for some kind of equipment that I've never had. I keep being told this will be pushed through but it keeps showing up on my bill. I was also told a box out something to get free tv was absolutely free then got charged $30 because i guys I didn't hook it up in 30 days. I want told about that at all. When I opened the box there was a paper on the top that said wait in big letters and a Mediacom person would come to hook it up. No one came then $30 on my bill.

They have taken these charges off when I call but I'm really tired of having to call every month. I feel like I'm constantly being lied to. I feel like Mediacom is a dishonest company. As soon as I have another option I am seriously considering switching companies. I've had Mediacom for nearly 20 years. Also they lie about the internet speed. It says up to 1000. Mine has never been above 200. Why not just say up to 200. Another lie. I'm very disappointed.

Thanks for your vote!

Response from Mediacom Cable

Feb. 24, 2025

Good afternoon,

Thank you for taking the time to write and post your review. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest regards,

Joan

DollyDecorah, IA

Verified purchase

Dolly increased rating by 3 stars.

Customer ServiceCoverageTechSales & MarketingMaintenanceStaffRates

After a positive interaction with Mediacom Cable, Dolly increased their star rating.

Original Review: Jan. 9, 2025

We had a cable company here and Mediacom came in and gave us the cable. We're not really happy with Mediacom right now. Our promotion is over in March and we'll hopefully be leaving them. Our WiFi comes in and out. It's junk and I'm tired of Mediacom.

Their customer service has been good over the phone. The people have tried, but I don't know what's going on that they can't get it to keep going. My Mediacom goes in and out all day. I had the tech come in and they fixed a wire on it. We used to get WiFi out in my shop, which is only a few feet away and that's not there anymore. I don't know what they did to us. I don't know if they want us to go to the 360. I ordered the Eero but they couldn't install it that day they were there. So I told them to send it back.

Two of my neighbors have already cut Mediacom. They don't even have it because they've had so much trouble. Nobody is really positive about Mediacom here in Decorah. They have complaints about it all the time and I don't know what's going on.

Thanks for your vote!

Response from Mediacom Cable

Jan. 15, 2025

Good afternoon Dolly ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

ElizabethFairhope, AL

Verified purchase

Customer ServicePricePunctuality & SpeedOnline & AppEase of UseRates

Reviewed Jan. 9, 2025

I’ve had Mediacom for a number of years, and I just have their regular speed internet, since I don’t do any gaming, and the basic cable. And I stay with them because of the quality of the product and service, but I am very disappointed in the basic cable.

Thanks for your vote!

Response from Mediacom Cable

Jan. 9, 2025

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are happy with your services and the agents you have spoke with. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JoyceFoley, AL

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Jan. 9, 2025

Mediacom has been great so far. We mainly use the WiFi for our TV and phones and the quality and service are really good. The few times that it went out was due to weather and we just called. They were good about letting us know what was going on and when it would be back on. Everything's been fine with it. It is easy to get in contact with an actual person. We just call the number and the person we talk to would talk to somebody.

Thanks for your vote!

Response from Mediacom Cable

Jan. 9, 2025

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you enjoy our services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

DallasMarshall, IL

Verified purchase

Tech

Reviewed Jan. 9, 2025

I chose Mediacom because it was the easiest provider to get. So far, my experience with them has been very good. I use their internet service for streaming, and the quality has been good and it meets my needs.

Customer support has also been good, and it’s been fairly easy to get in contact with an actual person to assist.

Thanks for your vote!

Response from Mediacom Cable

Jan. 9, 2025

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying your mediacom services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JamesMarshall, IL

Verified purchase

Customer ServiceContract & TermsTechPriceStaffEase of Use

Reviewed Dec. 22, 2024

Mediacom is the only cable company in town, and I would recommend them above any of the others that I have been around or experienced. The service has been good, and all the technicians that have come out have all been very good. The quality of the cable service is great. It stays consistent, even with the weather, and very seldom goes out compared to satellite, where theirs disappears. If it does, it’s only out for a few minutes, and the longest might be 20 minutes or so.

I like that I can use my remote to pause and record. I can also hit the backup button if I want to hear something again, which I haven't been able to do with others. The menu is excellent too. I can hit the menu and scroll through the 100 or so stations while still watching whatever station I’m on. It's so simple that I feel like a 3-year-old could use it. I don't have to press any special buttons to do this or do that or anything.

The only problem is that it’s pricey. In order to have the channels, it's become expensive. We probably have 200 or 300 channels on our cable, but we don’t have the cheapest one. Instead we have the next one up so we can get the Fox News Channel and some other channels that we watch. We don’t have anything above that, like the other special programs.

Thanks for your vote!

Response from Mediacom Cable

Dec. 23, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying your services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

DileepCedar Rapids, IA

Verified purchase

Customer ServiceSales & MarketingPriceStaffRates

Reviewed Dec. 21, 2024

I got information about Mediacom from one of my colleagues who was using them for the past two years. I recently moved from India and when I took my apartment and tried to install the internet connection, everyone suggested Mediacom. The packages they were offering seemed good. They answered all the questions I had, too. They were very helpful, and the installation was very user-friendly. Aside from the internet, there was some promotion for a Stream Box, so I had that installed. They do inform me if there is a connectivity issue in my area. Today, I got a message from one of their reps saying that the internet is slow, but I'm not facing anything like that.

The activation charge, which they are collecting for the first three months, is high at $25. But the remaining things are good for modem and internet charges. I'm not sure though why for the first three months, they are charging an installation fee. But I have recommended Mediacom to one of my colleagues. She recently traveled after me, so she also installed Mediacom.

Thanks for your vote!

Response from Mediacom Cable

Dec. 23, 2024

Good morning,

We appreciate your business.

Joan

CherylMadrid, IA

Verified purchase

Customer ServiceSales & MarketingPriceStaffRates

Reviewed Dec. 20, 2024

Medicacom was the only internet service available in my area. The installation was DIY, and I never had a technician come out. Customer service was very pleasant, polite, and courteous.

When his computer was working, he had complaints, but he doesn’t have it anymore. Basically, they use it for streaming Netflix, which is expensive. My bill is now around $90 a month. I moved in in May, and it took over a month to get the internet because the previous resident hadn’t ended her service, and they wouldn’t start a new account until she did. So it took almost two months to get the internet set up.

In the bedroom, my setup comes on for regular TV. I can hook up my computer there, which is rare, and switch over to Netflix if I want, but mostly I use antenna TV. Paying $90 a month for the internet feels extreme and isn’t really worth it for me. I had planned to cancel it, but the kids would be disappointed, their tablet and phone wouldn’t work. One of them has a Wi-Fi phone that needs the connection, and the other has a tablet they use to watch shows.

I wouldn’t recommend it if you’re not a heavy user. A lot of families use a lot of internet, but I don’t come close to using what I’m paying for. Even if it was working and we used it every day, we only have two computers, one tablet, and one phone. Well, actually one phone, not even a traditional telephone.

Cell phones back then, when we had an actual phone, I could look numbers up in a phone book. Nowadays, I get all these random calls, and it’s crazy how they got my cell number when I can’t even find anyone else’s unless I already know them. It’s ridiculous.

Thanks for your vote!

CynthiaNorwalk, IA

Verified purchase

Customer ServicePriceRates

Reviewed Dec. 20, 2024

I already knew about Mediacom for years, and I went with them because they were cheaper. I've had it for maybe four months. I like Mediacom. I use it for my Roku, my TV, and my phone. They gave me two boxes, and I was paying for it. It was extended WiFi. I only need one thing. I had the box. I returned the white boxes because I don't need them, as I live in a really tiny home.

Thanks for your vote!

Response from Mediacom Cable

Dec. 23, 2024

Good morning,

We appreciate your business.

Joan

RichardMadrid, IA

Verified purchase

PriceBillingRates

Reviewed Dec. 20, 2024

I first got with Mediacom years ago when I got into cable TV. It's pretty good. Some days, it's not so good. But they just hooked up the new Fiber, so it seems to have improved. Maybe once or twice a week, it stalls out. Sometimes you can start your computer, and it does pretty good. It comes right back on. Other times, it goes off, and it's off for hours. But I noticed since we went to the Fiber, it still stalls a little bit, but the TV doesn't go off, and we blank out stations from the WiFi.

Thanks for your vote!

Response from Mediacom Cable

Dec. 23, 2024

Good morning,

We appreciate your business.

Joan

ByronOblong, IL

Verified purchase

Customer ServicePricePunctuality & SpeedMaintenanceStaffBillingRatesResolution

Reviewed Dec. 20, 2024

We’ve had Mediacom since my son lived with us here three years go. It is good most of the time except when they shut down for service, which they do frequently, especially this fall. I'm retired, so when I have no internet I’m at a loss. They had one just last week for about three or four hours.

Customer service has treated us well. One time, they charged an $10 extra fee for being late a day paying the bill. We do not have service all the time so when my wife called to point out that, they knocked that $10 fee back off and I was happy with that.

Thanks for your vote!

Response from Mediacom Cable

Dec. 23, 2024

Good morning,

We appreciate your business.

Joan

JosephCharleston, IL

Verified purchase

Rates

Reviewed Dec. 19, 2024

I’ve had Mediacom for a few months now, and they offer good service. I haven’t had any problems with it. I mostly use it for the internet, and I like that you can watch free TV. I’m happy with it and have no complaints.

Thanks for your vote!

Response from Mediacom Cable

Dec. 20, 2024

Good morning ,

We appreciate your business.

Joan

JeffMattawan, MI

Verified purchase

Customer ServiceCoverageTechSales & MarketingPriceOnline & AppStaffRates

Reviewed Dec. 19, 2024

Mediacom is fine, but pricey. I have cable and internet. I got the basic subscription package plus a single upgrade. We don't have a lot of missed coverage and our internet stays good. I've never been unable to stream anything I wanted to stream. The only issue I've had with them is I can't stream on my phone which I should be able to do through their app. I've called them, and they’ve been made aware of it, but they haven't solved the problem yet.

Thanks for your vote!

Response from Mediacom Cable

Dec. 20, 2024

Good morning ,

We appreciate your business.

Joan

DonnaNorwalk, IA

Verified purchase

Customer ServiceTechRatesHonesty & Transparency

Reviewed Dec. 19, 2024

Mediacom is all they accept here. I have the basic internet and the phone and the internet, and it’s not as good as what I had, and I don't like it as well, but it’s okay. My remote doesn’t seem to work. When we turn off the TV, it keeps coming back on, and when I want to turn it on, it won't come on.

Thanks for your vote!

Response from Mediacom Cable

Dec. 19, 2024

TCSR Consumer Affairs: 1st attempt / no answer / Left VM // If a customer calls in, please assist them as you normally would do and leave detailed notes. Joan 118p

CharlotteZeigler, IL

Verified purchase

Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBilling

Reviewed Dec. 19, 2024

I’ve had Mediacom since they first came down here, and I like it. I have internet, television, phone service, and I don't have anything bad to say about it. I had a minor problem where there was a bar across the front of my TV saying my service was being discontinued, and I paid my bill, but that bar was still there. I called Mediacom and the person I dealt with was really good and she got it off.

Thanks for your vote!

Response from Mediacom Cable

Dec. 19, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that we were able to assist you and you were happy with the agent. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

BonnieHector, MN

Verified purchase

Customer ServicePricePunctuality & SpeedMaintenance

Reviewed Dec. 19, 2024

I like Mediacom and I don't have a problem with it. The only time I had an issue was when they were working on something in the area, and I'm gone most of the time because of my job, but I have my niece living there and she got ahold of me. I called Mediacom, and within half a day, it came back like it should.

Thanks for your vote!

Response from Mediacom Cable

Dec. 19, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying your services . If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LisaMadrid, IA

Verified purchase

Customer ServicePunctuality & SpeedStaffHonesty & Transparency

Reviewed Dec. 19, 2024

I’ve been a loyal customer of Mediacom because I'm an insomniac and it keeps me company. I like how fast they get somebody here, they’ve been patient, kind, and they've treated me very well.

Thanks for your vote!

Response from Mediacom Cable

Dec. 19, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying your services . If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

NCresco, IA

Verified purchase

Customer ServiceSales & MarketingPriceRates

Reviewed Dec. 19, 2024

Mediacom is available in our area, so we decided to use them over others. My experience with the sales team has been okay. We only use their Internet service, and the installation experience was very positive. The quality of the service is good, and we use it for leisure.

Thanks for your vote!

Response from Mediacom Cable

Dec. 19, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that are happy with your mediacom services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

KiearaStreator, IL

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Dec. 18, 2024

Mediacom’s service is good. That’s why I’m a loyal customer. I like how fast the speed is.

When I have a problem and need customer service, they're able to find a solution right away.

Thanks for your vote!

Response from Mediacom Cable

Dec. 19, 2024

Good afternoon,

We appreciate your business.

Joan

PeterCharleston, IL

Verified purchase

Customer ServiceSales & MarketingPricePunctuality & SpeedStaffBillingRates

Reviewed Dec. 18, 2024

I use Mediacom for internet. Installation was easy. The guy came to finish it up. He was really helpful, nice, and quick.

The internet gets slow sometimes, though. I feel like it's not working and it just takes a minute or two. But the customer service is good. When I had to upgrade my package, they were very, very helpful.

Thanks for your vote!

Response from Mediacom Cable

Dec. 20, 2024

Good morning ,

We appreciate your business.

Joan

KristineCalmar, IA

Verified purchase

PriceRates

Reviewed Dec. 18, 2024

The other night during the ice storm, I had intermittent internet. I'm pretty frustrated that I'm paying a high price for internet and getting intermittent service.

I have been a customer of Mediacom forever. But I've only lived in this house for three years. It's been a constant battle that it’s not very secure. Even though I signed up for this new internet, Eero, it has been better until there's a storm. The issue is not common with people who have the underground cable.

Other than that, it was wonderful during the installation. Two people came and they knew what they were doing. It was great.

Thanks for your vote!

Response from Mediacom Cable

Dec. 19, 2024

Good afternoon,

Thank you for taking the time to post your review. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

CleatisMarshalltown, IA

Verified purchase

Customer ServicePriceStaffRates

Reviewed Dec. 18, 2024

We don’t have much of a choice in our area and the quality of their service depends on what day it is. One time, you’d get ahold of them. And the next time, they’d send you to another person. But I’m pretty satisfied and I like my service. I think others would be happy with them too.

Thanks for your vote!

Response from Mediacom Cable

Dec. 19, 2024

Good afternoon,

We appreciate your business.

Joan

VeronaLovilia, IA

Verified purchase

Customer ServiceRates

Reviewed Dec. 18, 2024

When I moved to my house, the cables from Mediacom were already in, so I went with them. I like Mediacom better than I would DISH. I currently have the basic service, and I like the quality of service. I’ve never had to call since I’ve been hooked up, so I’m well satisfied with it. I would recommend it to anybody.

Thanks for your vote!

Response from Mediacom Cable

Dec. 19, 2024

Good afternoon,

We appreciate your business.

Joan

KeiraStreator, IL

Verified purchase

TechStaff

Reviewed Dec. 18, 2024

For many years, all we had with Mediacom was just Wi-Fi. And then recently, when my dad moved in, we had them come to install the television for him. So, the technician came just to set up the TV, get the remote, and link it to the TV. And any of the service agents when they come in have always been positive, friendly, and helpful.

Thanks for your vote!

Response from Mediacom Cable

Dec. 18, 2024

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying our services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

ShelleyOttumwa, IA

Verified purchase

Customer ServicePriceStaffRates

Reviewed Dec. 17, 2024

The person I spoke with was very helpful and friendly. My review does not concern anything they provided to me. I am still not satisfied I am receiving the best price for internet and phone service available. As a retired individual with only myself in the household, the cost of this service is very important to me. Other internet companies, including the new MCG, Mahaska Community Group, in Ottumwa, Iowa offers better internet prices.

Thanks for your vote!

Response from Mediacom Cable

Dec. 18, 2024

Good morning,

We appreciate your business.

Joan

EsthelaDawson, GA

Verified purchase

Customer ServiceStaffBilling

Reviewed Dec. 11, 2024

I am writing to express my disappointment with the Wi-Fi service provided. While your technicians successfully connect the Wi-Fi, they fail to ensure that all connected devices are working properly. It is unacceptable that I am expected to make monthly payments for a service that is not fully functional. Furthermore, when technicians visit customers, they should be willing to assist with devices such as cameras and thermostats. Regrettably, it appears that the quality of work, customer service, and loyalty have all decline, you for that service that you provide you do not deserve my money every month.

Thanks for your vote!

JosephMarion, IA

Verified purchase

Joseph increased rating by 2 stars.

Punctuality & Speed

After a positive interaction with Mediacom Cable, Joseph increased their star rating.

Original Review: Dec. 9, 2024

We are long term subscribers. Very happy with service until several months ago when asked to swap out tv boxes. Since then horrible service. Constant inconsistent and low download speeds and buffering. Often 4mbps daytime and evening downloads, after speeds of 35mbps in the mornings. As I type, at 4:15 on 12/9/24, I have download speed of 4 and upload of 0. Two techs checked my outside box, my Mediacom modem, and my personal router as well as a tv buffering capability. All checked out good. They disconnected the Mediacom router wifi as competing with mine and said to keep checking speeds. TV is locked up as I type. Am I being throttled? I am disgusted and ready to move.

Thanks for your vote!

Response from Mediacom Cable

Jan. 15, 2025

Good afternoon Joseph ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

MaryApache Junction, AZ

Verified purchase

Customer ServiceTechBilling

Reviewed Dec. 9, 2024

On 11/26/24 I changed my service from phone + internet to just internet. I do not need phone service. Bill for December was to be lowered, and it was not. I called and was told I would get a $20 credit and that has not shown up. I am a snowbird and only in AZ for 4-5 months. I do not need service for 7 months but yet your plans don't allow for a $0 suspend service. I will be checking other providers if my December bill does not get rectified soon.

Thanks for your vote!

JamesMoline, IL

Verified purchase

Punctuality & SpeedStaff

Reviewed Dec. 7, 2024

We have had a lot of problems since we switched to the TiVo box. Mainly the picture becomes all pixelated. We finally got that straightened out and the other problems started. The tech who came for this problem knew right away what the problem was. We needed a second Ethernet cable. He explained in great detail why this was needed. Everything was running perfectly when he left. However about an hour later the screen went pixelated again, but cleared up later. I understand Mediacom is doing upgrades and that is part of all this so am trying to be patient.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you had service issues Im glad its all resolved . If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

KevinSanta Rosa Beach, FL

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Dec. 7, 2024

Got a new modem from Mediacom to take advantage of higher speeds, had to call tech support to get it installed, the technician was friendly, patient and very knowledgeable. Got me up and running in a few minutes. But my download speed was not what he expected, so he scheduled a tech to come to my house and get that addressed. Fast and professional!

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you got your services back up and working . If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JohnAlgona, IA

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Dec. 6, 2024

Unfortunately the building has cable issues, so was not able to get internet, the technician did everything he could, but was unable to get me connected, therefore remain unconnected, with no resolution in sight, would love to see this issue resolved as soon as possible, already ran out of data on my cell phone and had to pay extra while waiting.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

Thank you for taking the time to post your review, . If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

KathleenJefferson, MO

Verified purchase

Staff

Reviewed Dec. 5, 2024

I signed up for new service back in November and I have canceled my service and returned all of the equipment. I had nothing but trouble and the router and modem kept going off and this was over Thanksgiving weekend when all of the guys in my family wanted to watch football and couldn’t. Your staff people were very courteous but the service was not so hot.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon ,

Thank you for your review. I'm sorry to hear about the service issues that you have experienced. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

RexAlbany, GA

Verified purchase

Customer ServiceStaff

Reviewed Dec. 5, 2024

We have experienced frequent outages on internet and phone service as well as outages in cable Television. We had a service call set up but cancelled it after finding out that our whole neighborhood was having the same problems. We have had several outages lately for technicians to work on the cable system in our area but have seen no improvement.

Thanks for your vote!

Response from Mediacom Cable

Jan. 15, 2025

Good afternoon Mrs Kiger ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm the issues are better and I had applied the adjustments towards your services for the outages. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

DouglasCharles City, IA

Verified purchase

TechPunctuality & SpeedMaintenanceStaff

Reviewed Dec. 5, 2024

Thus far, everything seems to be functioning smoothly. Download speeds are much vis a vis prior provider and there have been no outages. After installation I noticed that some of my apps were not working and a prompt visit from one of your technicians easily resolved the issue.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

Thank you for taking the time to post your review.If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

ChrisEldridge, IA

Verified purchase

Customer ServiceStaffBillingTransparency

Reviewed Dec. 5, 2024

Removed device-bill went down but then by next bill it goes up?!? Contacted live agent who corrected billing. Never showed corrected lower amount. Contact again to question only to have live agent LACY say the lower amount will not be applied to my bill WITH NO EXPLANATION. Rude. Just nope. Now you don’t get it!

Thanks for your vote!

Response from Mediacom Cable

Feb. 24, 2025

Good afternoon,

We appreciate your business.

Warmest regards,

Joan

SharonValdosta, GA

Verified purchase

PriceRefunds & PayoutsStaff

Reviewed Dec. 5, 2024

It cost $49.00 to reconnect a new TV. That too much when you already are paying for service. Just think there should be some service convenient to help keep customer and make them see a value in your service and would likely stay with Mediacom and to recommend to others.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

We appreciate your business.

Joan

CurtDes Moines, IA

Verified purchase

Punctuality & SpeedStaff

Reviewed Dec. 5, 2024

Tech reinstalled my eero and put in a new modem and helped put in the 2 wifis. Problem now after he left. The speed has been even slower on the wifi and sometimes we can't download anything. With the last modem we had good wifi and now we only have one plug instead of 4 for it to be wired in.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying the internet services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JosephBay Minette, AL

Verified purchase

Customer ServicePricePunctuality & SpeedRates

Reviewed Dec. 5, 2024

Everything was done over the telephone. They did not have to stop by due to I think it’s cause I had a landline phone before in the past. The internet and phone work good. Have zero problems at all that I’m aware of unless Mediacom tells me. Used to have another internet service but was not pleased with the price and slow speed. The service started with a A.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

We appreciate your business.

Joan

AndrewChanhassen, MN

Verified purchase

MaintenanceStaffResolution

Reviewed Dec. 5, 2024

Mid November found Lue, a Mediacom Tech, at my home troubleshooting an internet connection issue. He discovered the copper line coming to the house from the box was bad and needed to be replaced. Unfortunately the season for burring cables was over until next spring. Lue ended up coming over two more times in the following three weeks to try to stabilize and troubleshoot options. His manager Christopher also assisted in giving direction to potential options. We eventually got approval from my neighbor and the HOA to run a cable from the box, up the neighbor's wall, across the roof, and down my wall to my house.

Troubleshooting, taking with management, working with technicians, and finally having Lue do this extensive work, gave me a lot of interaction with Mediacom. They are a good company with great employees who strive to assist and fix the issues to the best of their ability even when faced with challenging situations. I'm very blessed by Lue's hard work, and very grateful for all the assistance given to me throughout the past month of challenges.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you were pleased with the tech that came to your home. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

BradDunlap, IL

Verified purchase

Customer ServiceStaff

Reviewed Dec. 5, 2024

Due to recent changes on the cable side it was no longer something we could use but always was happy with the internet service. We decided to stop our cable subscription and only use the internet. Our customer service rep was very helpful and understanding. We would recommend Mediacom for internet and up to the change had been happy with the cable service as well.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

We appreciate your business.

Joan

SharonColumbia, MO

Verified purchase

PricePunctuality & SpeedRates

Reviewed Dec. 5, 2024

I appreciate how much more reliable your service is than it was 7 years ago or so. That said, I am a single person in a tiny apartment. I am not a gamer. I work multiple jobs. I do not have time to use tons of internet. I NEED internet, but I do not need an expensive plan. I have severely limited money. It is absurd to have the sword of a massive price hike dangling over my head for something I need while you're justifying the price by giving me 100 times more speed than I actually need or could ever use for what I do. Please offer a $25 plan as a permanent option. Because of the types of work I sometimes do, I cannot survive without hard-wired internet, and I cannot survive with a $60+ plan. You put me in a horrible situation.

Thanks for your vote!

DaleChanhassen, MN

Verified purchase

Customer ServiceTechPunctuality & Speed

Reviewed Dec. 4, 2024

At least 2 of the multiple "servers" you rotate through for cable internet service in Chanhassen, MN provide upload speeds less than 2. This causes sending and receiving of email to be very slow when these underperforming providers is randomly selected. Since you rotate through these providers your service is hit or miss at best and often requires multiple send/receive errors.

Thanks for your vote!

Response from Mediacom Cable

Dec. 17, 2024

Good afternoon,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

SherryMilton, FL

Verified purchase

TechStaff

Reviewed Dec. 4, 2024

Tammy and another coworker in the Milton, FL Mediacom office are AMAZING! I left there laughing, they are just the best! Dillon and Ryan, service techs were also AMAZING! So polite and helpful! Such a joy having them in my home, and they both loved my dogs! It is always, always a pleasure to have any interaction with your office staff and service techs! I can't thank you enough!

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

We appreciate your business.

Joan

ShirleyHibbing, MN

Verified purchase

Customer Service

Reviewed Dec. 4, 2024

I keep calling and they still haven’t come and hooked up my permanent cable. It is still hooked up to the temporary cable, the box has to be changed from the back of the house to the front of the house where the buried cable is. They keep telling me they are coming and they never do. I am about to cancel and go back to Starlink, very dissatisfied.

Thanks for your vote!

ArtieMattoon, IL

Verified purchase

TechStaff

Reviewed Dec. 4, 2024

I had received a better deal from another internet provider And wanted to see if Mediacom would give me the same deal so I could stay with Mediacom and they gave me a better deal so I stayed. I really got a lot of help from the representative that helped me get the outcome that I was looking for.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying the internet and we were able to get you in a better offer. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

GaylonCitronelle, AL

Verified purchase

Reviewed Dec. 4, 2024

The tech replaced some wires and other things. It has been staying on better but is a lot slower now. He said some more cables were to be replaced but I haven't seen any more work done. I don't like the slower internet.

Thanks for your vote!

Response from Mediacom Cable

Dec. 17, 2024

Good afternoon,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

SusanEastman, WI

Verified purchase

Sales & MarketingPriceRates

Reviewed Dec. 4, 2024

Why is price so much more? Was a great deal when we first joined. Wish price would be cheaper. Other internet is cheaper, than Mediacom. People don’t want to pay that much just for internet. You give a new person a discount but not the people who stay with you.

Thanks for your vote!

Response from Mediacom Cable

Dec. 9, 2024

Good afternoon,

Thank you for taking the time to post your review, we have you in a promotional offer and you are getting a savings on the account. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JaniceOskalooss, IA

Verified purchase

Refunds & PayoutsStaff

Reviewed Dec. 4, 2024

A refund check was issued to James ** under acct **. James is deceased. Should be issued to Janice ** widow under acct ** for $539.00. Spoke to rep 11/22/2024. She was so helpful and stated it would be reissued. I have not received to date. Please check for me. Thanks.

Thanks for your vote!

MartinDecorah, IA

Verified purchase

Martin increased rating by 3 stars.

PricePunctuality & SpeedRefunds & PayoutsStaffRates

After a positive interaction with Mediacom Cable, Martin increased their star rating on Dec. 19, 2024.

Updated review: Dec. 19, 2024

A technician came to my home to check my internet issues very quickly, and discussed how and why I don’t receive my full 1 gig speeds. We did lots of troubleshooting and he said that hopefully soon, my town would be getting the latest equipment for the best speeds. But as it is right now, I’m getting the best I can at this time.

Original Review: Dec. 4, 2024

I don't like it that the services aren't reliable, and I'm not getting the speeds that I pay for. The service technicians aren't always the nicest either. I would like to see more affordable packages. The internet that I pay for is 1 gig, but I get speeds that are much less than that through my wifi. The booster that they sent me isn't helping at all. Also, the fact that they double my rate after a year or so is wild. SO greedy.

Thanks for your vote!

Response from Mediacom Cable

Dec. 17, 2024

8383950390126940

TCSR Consumer Affairs: 1st attempt / spoke with martin - applied outage credits also set up tc for a tech for the 18th // If a customer calls in, please assist them as you normally would do and leave detailed notes. Joan319pm

KathyMarshalltown, IA

Verified purchase

Punctuality & Speed

Reviewed Dec. 4, 2024

The tech was great!! It's the service with a new "box" since I can't get Tivo box anymore??? I can't record shows anymore. I have to reset box several times a day!! Can only watch shows missed On Demand. I can't record Fox Sports channels, local news on cbs, nbc, abc channels and those news show aren't on On Demand. Big 10 network, etc. All shows I could record before and could fast forward. So annoying!

Thanks for your vote!

TimWebster City, IA

Verified purchase

Customer ServicePricePunctuality & SpeedStaffRates

Reviewed Dec. 4, 2024

Called to see about cancelling TV service and retaining phone and Internet. Service representative was very helpful with what was requested, even found us a package deal but never attempted to retain us as a TV customer. Have been a customer since cable came to our area in the late 70’s and would’ve liked to been able to stay. Pricing has just passed us by, can stream on a device for a much more reasonable cost.

Thanks for your vote!

Response from Mediacom Cable

Dec. 12, 2024

Good afternoon,

We appreciate your business.

Joan

RexLake Isabella, CA

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Dec. 4, 2024

I have been experiencing ongoing service disruptions for over a year. Initially, I reported these issues through the SMS channel; however, I subsequently realized that this method is not the most effective for addressing such concerns. After some consideration, I agreed to a technician's visit. Prior to this appointment, I communicated with two supervisors: Alex, who appeared to hold a leadership position, and possibly his superior, Anthony. Anthony advised the replacement of all coaxial cables from the utility pole's junction box to my modem.

A Mediacom technician, following the instructions provided by Alex and Anthony, visited my premises and executed the required work commendably. Despite his exemplary performance, there was no improvement in the Mediacom service, as the speeds remained high. Subsequently, I received information from another employee indicating that the primary reason for the coaxial cable replacement was to appease my concerns regarding the frequent service interruptions and slowdowns. While this revelation was troubling, Alex instructed me to contact him directly regarding any insights I might acquire from the community about the poor service. I complied with his request, but after sending him a message about another customer's similar issues, he, in a rather abrupt manner, asked that I cease communication with him.

Having been actively involved in the community for three decades and having served as the past president of the Kern River Valley Chamber of Commerce, many individuals continue to seek my assistance. To this day, I receive feedback from Mediacom customers expressing their concerns, as I have shared information through the Mediacom social media channel. That department has been exceptional in their support, and while I understand their limitations, they have provided more assistance than Alex and Anthony have thus far. I requested a callback from Anthony over a month ago and am still awaiting a response. Despite the significant challenges I face due to the local Mediacom supervision, I remain committed to resolving this matter.

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ScottJefferson City, MO

Verified purchase

Sales & MarketingOnline & AppStaffBillingTransparency

Reviewed Dec. 4, 2024

I had trouble getting my credit card information updated on the app and eventually I spoke with Michelle and she was extremely pleasant, extremely polite, and extremely knowledgeable and helpful. Thank you so much Michelle, I hope you get to read this because today, you made my day!!!!

Scott

Thanks for your vote!

Response from Mediacom Cable

Dec. 12, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that we were able to assist you with your card info. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

KandyCarbondale, IL

Verified purchase

Punctuality & SpeedStaff

Reviewed Dec. 4, 2024

The technician was very personable and professional. He was fast and accurate. He knew how to do his job. I would highly recommend Mediacom to friends and family. I didn't know how to set up my TV and the technician helped me. He was friendly and helpful. I hope he gets a good review from your company.

Thanks for your vote!

Response from Mediacom Cable

Dec. 12, 2024

Good afternoon,

We appreciate your business.

Joan

MyieshaMobile, AL

Verified purchase

Customer ServicePunctuality & SpeedStaffBilling

Reviewed Dec. 4, 2024

Great customer service no matter who I sometimes speak with my problems are always handled properly. If anything I could use a bit of an extension or notifications prior to my internet being cut off lol. But that’s not an issue from you guys because you always do the best that you could. I’ve been with you guys I think since 2019/2020 so yes I’m a very loyal customer. I sometimes may have a hard time making payments on time but I do my best to stay on track and make as many payments that I could while having so much going on in my personal life. You guys have outstanding customer service and I’m definitely here for it. Everything is mostly resolved so quickly. Thank you guys soooo much. I look forward to many more years to come.

Thanks for your vote!

Response from Mediacom Cable

Dec. 12, 2024

Good afternoon,

We appreciate your business.

Joan

RobinWheaton, MN

Verified purchase

PriceStaff

Reviewed Dec. 4, 2024

Reliable, affordable, and dependable service. I ordered service during the 2020 pandemic due to the fact my children needed to be home schooled. I decided to keep the service after the pandemic because the service is reliable, the Mediacom technicians are kind courteous and professional. The service plan has continued to be affordable, therefore I will remain to be a loyal customer of Mediacom.

Thanks for your vote!

Response from Mediacom Cable

Dec. 12, 2024

Good afternoon,

We appreciate your business.

Joan

JenniferAledo, IL

Verified purchase

StaffTransparency

Reviewed Dec. 4, 2024

So far, so good! I have not any problems. The tech that came was very helpful and respectful. He also gave me a heads up on some work that they will be doing in our area. Said we will lose connection due a few hours, but not worry, that will it only so they can update boxes in the building.

Thanks for your vote!

Response from Mediacom Cable

Dec. 12, 2024

Good afternoon,

We appreciate your business.

Joan

RichardNappanee, IN

Verified purchase

Tech

Reviewed Dec. 4, 2024

I am on a fixed income, the base plan is not enough data, the middle plan is too much data (I only average 800 a month). There is no option for a better plan around $50-$60. I have other offers with two other companies that would fit my budget. Mediacom wouldn't go below the 'special $74.99' deal for my middle plan which will force me to reluctantly change my internet provider after being a Mediacom customer for over 5 years.

Thanks for your vote!

Response from Mediacom Cable

Dec. 12, 2024

Good afternoon,

We appreciate your business.

Joan

RickDubuque, IA

Verified purchase

Customer ServiceStaff

Reviewed Dec. 4, 2024

Very good customer service Without any hassle at all. Very good instructions. The best I have had in a long time. I explained the difficulty that I was having and been having to the customer service representative in person and knew right away what I needed and I was in and out of there no more than 10 minutes. O again everything was fantastic.

Thanks for your vote!

Response from Mediacom Cable

Dec. 12, 2024

Good afternoon,

We appreciate your business.

Joan

JuanitaPanama City, FL

Verified purchase

Customer ServiceTechPunctuality & SpeedMaintenanceStaff

Reviewed Dec. 1, 2024

If you are looking to Mediacom for your internet needs, I HIGHLY recommend you look elsewhere. The service in my area is awful and if you have access to another provider, I suggest using them. I have to contact Mediacom about my unreliable internet on a regular basis. Their "support option" always seems to be my having to miss work to wait half a day for a technician to show up and not fix the problem. They can't even be bothered to provide a better appointment time than 8-12 or 1-5. Customer service is terrible, and the internet service is unreliable.

Thanks for your vote!

DawnWinnebago, IL

Verified purchase

Customer ServicePunctuality & Speed

Reviewed Nov. 21, 2024

When the internet occasionally goes down, Mediacom is fast to resolve the issue. When I was trying to get my granddaughter's Chromebook hooked up, though the issue didn't have anything to do with them, everything was resolved. Their customer service was great.

Thanks for your vote!

Response from Mediacom Cable

Nov. 21, 2024

Good morning ,

We appreciate your business.

Joan

KathyHenry, IL

Verified purchase

Sales & MarketingStaff

Reviewed Nov. 19, 2024

The installer was a nice young man. He was real helpful. I asked him a few questions about things I didn't understand, and he worked it out. Mediacom always tries to help me out. I'm on a fixed income, so they give me a loyalty discount.

Thanks for your vote!

Response from Mediacom Cable

Nov. 19, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you were pleased with the tech. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LynnHenry, IL

Verified purchase

Customer Service

Reviewed Nov. 19, 2024

I'm very happy with Mediacom and I won't change. I've been a customer of theirs since 1980 before it was Mediacom, and I like the internet and TV service. The only problem I have is I have to call them back and have them come and fix something all the time because it's spooling. It's the NBC channels mostly.

Thanks for your vote!

Response from Mediacom Cable

Nov. 19, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you were pleased with the services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

MHenry, IL

Verified purchase

PricePunctuality & SpeedStaff

Reviewed Nov. 17, 2024

We've been happy with Mediacom. We have landline, cable, and Internet through them. The service has been great. I'd be happy if the costs were a little bit less, but I won't give up my landline. The technicians are all wonderful. I had to have someone out a couple weeks ago. The box had gone bad, and I talked to a couple people. They went over everything on their end. And then they said they had to send someone out. He was here before the time that he gave me. He did some checking and said, "Well, it's the box. I will contact my supervisor and we'll get something out for you." They came two days later with the box, and everything's great.

Thanks for your vote!

Response from Mediacom Cable

Nov. 19, 2024

Good afternoon,

We appreciate your business.

Joan

BrettSouth Mills, NC

Verified purchase

PriceRates

Reviewed Nov. 17, 2024

We have Mediacom's internet service. We live out in the sticks so there have been some random outages but in general, we've been content. We like their availability and pricing.

Thanks for your vote!

Response from Mediacom Cable

Nov. 19, 2024

Good afternoon,

We appreciate your business.

Joan

RobertaVirginia, MN

Verified purchase

Reviewed Nov. 16, 2024

I've been with Mediacom throughout the years, about 20 years. I had Mediacom when my kids were little. Their service has been good. I have no problems.

Thanks for your vote!

Response from Mediacom Cable

Nov. 19, 2024

Good afternoon,

We appreciate your business.

Joan

TracyEastpoint, FL

Verified purchase

Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenance

Reviewed Nov. 8, 2024

Picture keeps buffering. Have called 6 times and 4 different people have came out to fix it. Still not working properly have 1 more appointment next Thursday. If still not fixed will have to call someone else to get our TV and internet service from some times it will buffer 10 to 12 times in a 5 minute period. I don't want to change service but it's hard to keep paying for service that doesn't work properly.

Thanks for your vote!

CharlesDuluth, MN

Verified purchase

Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaffRatesResolution

Reviewed Nov. 6, 2024

When Mediacom Cable's fiber optic service works, it's fine. However, I'm very disappointed with the way they handle issues. It started at the beginning when they were laying the cable. I heard that it was coming to town. I'm a physician and I work virtually. So having reliable, high-speed internet is critical for me. I reached out to the company right away. I said, "As soon as you guys are ready to throw the switch, I wanna be there." That was six months before they actually ran. I reached out several times saying I was a motivated customer. Last fall, it became times when they started to hook up services.

We live on a dead end road. Where they laid the green thing, the street side terminal was there. I said, "I like to get this, but this is Duluth, Minnesota. If you guys are gonna do this, it needs to get buried. If it doesn't get buried, we're gonna have issues." They said, "We don't worry about that." When they laid the cable, they couldn't bury it. They laid the cable just on the ground through my woods that goes to the house. I had high-speed internet for four days, and I lost it and a squirrel ate the line. So, it was five days or more before they could come out and fix it. I said, "This is gonna be a recurrent problem." They said, "Oh, no. We don't have any problems like this."

We had internet for five more days and we lost it again. Sure enough, I went out, the squirrel had eaten through the cable again. It took another five days for Mediacom to come out and fix it. When they did, I said, "This is gonna be a problem." "Oh, no. We don't worry about that." So, they did it again. Meanwhile, I was out there with my pellet gun and shooting every red squirrel I saw. I shot 13 of them. And they did it again. Five days later, it got done. If I knew what I knew now, I would have never cancelled my previous server until Mediacom had it up and running. They came out this time and encased the cable in a hard, non-chewable piece of tubing. It worked great all winter

I was very happy with the speed. I'm very happy with the politeness of the people that came out. They were just not timely. Every time something happened, it would be five days out or more before someone could come out and fix it. I thought that was a done issue. This summer came when they would bury the line. No one came. No one reached out to me. Sometime early July, I said, "What's the deal? You guys were gonna bury the line." "Oh, yeah, yeah. We'll be out there." A month later, they came and marked the line where they woud bury it. The barrier guys came. The guy who buried it who was a different company said, "No, we'd never bury it where they said we're gonna bury it. We're gonna route it along the road, and up your driveway and around," which is five times as long.

They said that was the most practical way of doing it. I said, "Fine, you're the experts." They marked it but nothing happened. Eventually, they came and buried it. I didn't think anything of it until I saw that the old cable on the ground was still there. That was the beginning of October. I ran a snow blower. I called Mediacom and said, "I still have cable laid on the ground. I'd like to get that out. Because come winter, if it gets caught up in my snow blower, it's gonna be a mess." They said, "We'll take care of it." I said, "Can we set a date? Because I went through this once before." "Oh, no, no. We'll just get there. We'll be there."

They came last Monday. I was gone. My wife was there. They said, "They brought the new cable to your box, but they never hooked it up. You're still running off the old cable." I said, "That's interesting, because we have two cables go in the box." They said, "We'll switch it." The guy came and took out the old cable, attached the new cable. He threw the old cable away. It was a done deal. Twelve minutes later, we lost internet. My wife called and Mediacom said, "Do this or that, recheck your router." She did all that. She was on the phone for Monday with Mediacom trying to resolve it. They would temporarily get service. We would get 10 minutes of service and 15 minutes later, it would be gone again. That happened three times, and it was gone for good.

Anybody with a basic wiring understanding would get the concept of someone who works on hooking up the fiber optic cable or the wire. It worked for a very short period of time, and intermittently for a half a day or less, and did not work at all. It's clearly a connection issue. It's just the connection. It's straightforward. We were on 15 minutes after he left. We were on phone with Mediacom trying to resolve this with a problem they created. Their serviceman came out, created a problem, and they told us, "We cannot fix the problem for five days."

I'm a professional. I serve multiple rural, critical access hospitals from my home. I had to leave my home to go to my off-grid cabin where I have Elon Musk's Starlink so I could have reliable internet to serve these communities. Someone just has to come in and reconnect the connections in that box but Mediacom refused to deal with that. I had to load up my dogs, all my computer equipment, drive to my off-grid cabin. I've been up here until Mediacom could come and fix the problem on Friday.

I was extremely disappointed in Mediacom's unresponsiveness. I get it if it's a random piece of equipment that failed, and they were busy, having some delay. They are like the joke of the old cable guys. That repairman where I have to be there from 8:00 to 12:00 on two weeks from Tuesday. It's almost a meme. But when they created the problem, when they came to fix it, we didn't have a problem. Twelve minutes after they left, we did. I would have expected the appropriate service response to be, "We will turn around and we will be right there. Sorry, we messed up." That would have been understandable, human, considerate, and professional.

How Mediacom handled it, saying, "We get one shot. The company get one shot to fix it and we didn't fix it. And we cannot come back and remedy that for five days," is extremely unacceptable. I would give them five stars for internet. Once it's working, I like the system. But I will give them zero stars for customer relations regarding service. Based on my experience with Mediacom's service, I don't have faith that they will be a consumer-friendly company to work with.

Thanks for your vote!

Response from Mediacom Cable

Jan. 2, 2025

Good afternoon,

We appreciate your business.
Warmest regards,

Joan

BobbiBlue Grass, IA

Verified purchase

Customer ServicePriceStaffRates

Reviewed Nov. 6, 2024

Mediacom is the only one where I get signal out in my area so we went with them. It was fine getting started with them but we have signal issues and stuff like that. Our signal drops all the time and we have serious issues out here. When we had cable too, it would freeze and when we would call, they would say there was no outage. They're always helpful, though. It just sucks that it doesn't work sometimes. Also, people in town who have all these different choices, their internet is like half the price that my internet is.

Mediacom has a $40 plan and a $100 plan. The $40 plan is not enough internet because my husband and I work from home, too. We barely watch any TV and all of our internet is really for work, which is tons of data. We have to get the high plan but we have tons of data that we don't use every single month. Otherwise, if we went with the other plan, it's $10 a gigabyte to go over, then we might as well just get the more expensive plan. It's frustrating.

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Response from Mediacom Cable

Jan. 3, 2025

Good morning ,

Thank you for your review. I'm sorry to hear about the service issues that you have experienced. We have attempted to contact you multiple times and have not been successful. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

AmandaVirginia, MN

Verified purchase

Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceRates

Reviewed Nov. 6, 2024

This is my second time going with Mediacom. I had Mediacom prior and I couldn't get a full bar even though I had high speed. Walking outside and into my kitchen, my call would be dropping. I disconnected services and went without internet. Then I thought I was getting a work at home job and I got some security cameras, so I decided to go with them again. I could go with someone else, but I'd be paying a lot higher.

I've been having issues again with the dropped calls and the service not being up to par. Even though I pay for high-speed internet, it doesn't work. The quality is not very good. My cameras are not working properly because they switch channels a lot. My calls are also being dropped as soon as I walk into a different room or outside, important phone calls at that. When I call Mediacom, I have to talk to a supervisor to get credit for any type of service outages. Because I'm not getting a service that I'm paying for, I should get some type of credit. If they're not able to get out here and fix it within a timely manner, I shouldn't have to be paying full price for something that's not working. I expect that anywhere I go. If I order a hamburger from a restaurant and it's not what I ordered, I should get a refund or they should make it the way it's supposed to be.

My appointments for someone to come and take a look at anything are two weeks out. When I call and troubleshoot what's going on, troubleshooting is everything that I've done already on my own. I'm on the cancellation list. When they get here it's, "Oh, we replaced your router because it was a refurbished router." Why am I getting a refurbished router or a Wi-Fi extender when I pay for their services? I have a used device. I should be paying for a brand-new one if I'm paying $8 a month.

I have the router and two eero devices, which are Wi-Fi extenders. I just got a third extender, but I haven't hooked it up yet so that my cameras would pick up where the router was at. They offered this time to me Wi-Fi extenders. I'm able to hook up my TV and my Roku smart TV and watch TV with the internet on the TV without any problems. I don't have a TV package or a home package with them, but I'm able to stream.

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BillBettendorf, IA

Verified purchase

Customer ServiceStaff

Reviewed Nov. 6, 2024

We've been with Mediacom for a long time, and the technicians have been very good, both online and in person. We changed our services with them recently. We have their internet service and added a phone service but stopped the TV service. The internet service is sporadic sometimes, but for the most part, it's pretty good. The phone service so far has been fine.

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Response from Mediacom Cable

Nov. 6, 2024

Good morning Bill,

We appreciate your business.

Joan

SandraPlymouth, NC

Verified purchase

Customer ServiceSales & MarketingPunctuality & SpeedBilling

Reviewed Nov. 6, 2024

Mediacom offered the speed that I needed in order to search the internet, and installation went very well. I've been with them going on two years and I cannot complain about the customer service when I call. The service is also very good, but I don't like what I have to pay. They told me that I was getting a $30 discount, but still, my bill is $80. When we talked about phone services about a month ago, they told me my bill would go back up $30. I'm a senior citizen living on a fixed income, so I feel that they could offer us a bit more.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Sandra,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying the internet services. You can reach out to us to see if we have any other offers available. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

FRock Island, IL

Verified purchase

Customer ServiceRefunds & PayoutsStaffBilling

Reviewed Nov. 5, 2024

I use the internet only. It's great. It works. I can use the internet on different devices at one time. There were times when the internet would drop and come back up, but it only happens once or twice a month. I called Mediacom Cable about either I forgot to pay my bill or there's some type of work being done in the area which I was not aware of, and trying to figure out why I couldn't get on the internet or what was going on. There have been times when it would affect me when they send a text and say there was work in the area, and there were times when they didn't. Other than that, they usually also help me get everything done when I call. I haven't run into any rude customer service representative, so I'm glad about that.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Frashawn,

Thank you for taking the time to post your review, We're happy to hear that you enjoy the internet services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JohnLacon, IL

Verified purchase

Customer Service

Reviewed Nov. 5, 2024

Mediacom Cable has been around this area for a long time and seems to work well. I got it hooked up and it has been great. Mediacom answered all my questions. They didn't have to send anybody out. The tech was able to show me how to do things and get everything set up. I didn't program it right. She got it going over the phone. Go for it.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning John,

We appreciate your business.

Joan

AudreyEastman, GA

Verified purchase

Staff

Reviewed Nov. 5, 2024

I spoke with Debra and she was so helpful. Even though we had to try a few different things to get the Eero to connect, she never got aggravated. She was so pleasant. She is an asset to your company. In the end, she decided the best course of action would be to have a technician come to assess the situation.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Audrey,

Thank you for taking the time to post your review, We're happy to hear that you spoke with our agent and she was able to assist you with the eero. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LindaGold Canyon, AZ

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Nov. 5, 2024

The installers were to arrive between 1-5 and they called at 10:00am and I was not prepared for them. They patiently waited for me and once they started I felt very rushed. I showed them where the past cables were and they began snipping wires. I asked the one gentleman to be careful as he was backing up into my rock wall and did not seem to care he was knocking the rocks out of it as he stayed bent down pushing the rocks. We had to enter my bedroom for the hook up which was awkward for me as I had personal clothing items hanging up not prepared for them needing to be in there.

After all was installed we placed a second Eero unit in my office with a blue blinking light. "There ya go, you are all set up" and they left. As I watched that unit for a few hours it stayed blinking. Knowing that the unit was searching but not connecting I called Mediacom and they hooked it up over the telephone. I am very happy with the Wi-Fi now that all Eero units and modem are connected.

The negative is now that this is hooked up my one TV will not stay connected to my DirecTV Satellite. It was working fine before we had the Wi-Fi hooked up. The DirecTV connects to the TV then it says I am no longer connected and I need a different set of cords and there is no place to insert them on the direcTV box. My other TV works just fine connected to my DirecTV. If you have any advice for me I would greatly appreciate it. I am thinking if cords were mistakingly cut I would not ever get a picture on the TV.

Thanks for your vote!

Response from Mediacom Cable

Feb. 6, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy that your services are working. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

CarolynValdosta, GA

Verified purchase

Carolyn increased rating by 3 stars.

Customer ServiceBilling

After a positive interaction with Mediacom Cable, Carolyn increased their star rating.

Original Review: Nov. 5, 2024

Our wifi was out for a week during the bad weather! We would call and ask how long it would be, could not get a date, I have to use it for work. I don't get paid if I can work.. I hope we get a cut on our bill.

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Response from Mediacom Cable

Nov. 6, 2024

Good morning Carolyn ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm with the credits we applied you are satisfied. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

CherylFitzgerald, GA

Verified purchase

Customer ServicePriceRates

Reviewed Nov. 5, 2024

I called Mediacom to see if the boxes we already have for our two TVs is what we need after receiving communication from Mediacom. I hope she gave me correct answer. My main problem with Mediacom is the ridiculously high price we pay every month for minimum TV/internet service.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Cheryl ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your pricing concerns. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

CatherineiSpringfield, MO

Verified purchase

Catherinei increased rating by 3 stars.

After a positive interaction with Mediacom Cable, Catherinei increased their star rating.

Original Review: Nov. 5, 2024

I love the techs I have had but your system is terrible with channels going offline often with the t.v.s that have the new boxes. Mediacom has went backward not forward. Mediacom needs a better Quality control dept and make sure they have a working system before they put in on-line.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today . I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JeriHahira, GA

Verified purchase

Coverage

Reviewed Nov. 5, 2024

The box was replace on the wall, connections restored, and new cable strung because fallen tree broke the cable. Please be assured that we did not cut the cable. It took 3 weeks, but we understood the large amount of damage caused by Hurricane Helene. Thank you for all the work that your company has put into repairing the damage.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Jeri,

Thank you for taking the time to post your review, We're happy to hear that your services have been restored and working again since the hurricance. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

SueDeloit, IA

Verified purchase

TechPunctuality & SpeedStaffBilling

Reviewed Nov. 5, 2024

During early conversations with representative of Mediacom, I was assured that I would never see billing as high as the company I was replacing. As a senior on a fixed income, this was a strong factor in my changing service provider. Unfortunately, this is no longer applies. I have been advised by friends that there are man alternatives out there now and I'm in the process of doing research.

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JDuluth, MN

Verified purchase

Customer ServiceStaff

Reviewed Nov. 5, 2024

My experience with Mediacom has been working fairly well. However, I still don't have great phone reception consistently at my house. It cuts in and out. Otherwise, I've had my internet for a week now and my internet seems to be working for my computer. I have added two more Eeros to my home to try to improve my internet connectivity. Their customer service has been very good. They do a great job. They answer all my questions and are polite and helpful.

Thanks for your vote!

Response from Mediacom Cable

Nov. 5, 2024

Good morning Janna,

Thank you for taking the time to post your review, We're happy to hear that you enjoying your services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

KashmereHolts Summit, MO

Verified purchase

Customer ServiceStaff

Reviewed Nov. 5, 2024

Had an issue for 3 months. Customer service was awful. The only time I felt like they actually wanted to help me was the very last time I spoke with someone. They were in a special department. After months of not getting any help and horrible treatment I finally got someone who genuinely cared.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JoyceBenton, KY

Verified purchase

Customer ServiceSales & MarketingPriceStaffBillingRates

Reviewed Nov. 5, 2024

Mediacom is the only internet that comes here in this area, which is semi-rural. I've been a very loyal DISH customer for many years and I’ve gotten good prices with them but I was sick of them so I got internet. But when I started with Mediacom, I had the affordable connectivity discount, which I don't have now and I'm a little bit irritated about that. I'm a senior citizen and I'll be 75 soon and my income is lower than most people. My income is less than $1,000 a month and my bill is 102. I'm on the medium plan because my daughter told me that I should go on it but I don't have any gamers. I have people in the house that use my internet.

The installation was fabulous. The installers offered me what I needed. I asked for it and they said they had it. My garage is not attached to my house and there are sleeping quarters in my garage so, I wanted the internet to reach it. So, they offered me an extra booster, which I appreciated. I'm homebound and I'm just about chairbound so I watch TV all day long. Even if I'm watching TV, I'm playing games in my phone. I have a low phone plan through Verizon. It's a special plan and it’s $26 a month but that's because I don't go out of my house. So, I can use my Wi-Fi to hook into my phone and I don't have to pay any big phone bill.

I called Mediacom one day to ask some questions and the guy answered it. He was a very nice person but I don't understand the threats I get that they send me weekly. He tried to explain to me that wasn't a threat. But it seems funny and then it'll say I had 149 threats. It gives devices and there is a computer hooked up to it. I didn't know it was the ads that popped up. My experience is very good. I don't have any problems and Mediacom’s reps answer anything I need to know.

Thanks for your vote!

Response from Mediacom Cable

Nov. 5, 2024

Good morning Joyce,

Thank you for taking the time to post your review, We're happy to hear that you enjoy your mediacom services and the agents you have called in to have assisted you. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

BerylCamilla, GA

Verified purchase

Tech

Reviewed Nov. 5, 2024

I like Mediacom. I have their internet service which is doing okay. I had some problems with it, but they came back out where they rebooted the box.

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Response from Mediacom Cable

Nov. 5, 2024

Good morning Beryl,

Thank you for taking the time to post your review, We're happy to hear that you are enjoy the mediacom services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LesterProphetstown, IL

Verified purchase

Maintenance

Reviewed Nov. 5, 2024

We are unhappy with the repeated buffering while we are trying to watch TV. The problem starts with a message on the screen that says "video loading." Sometimes the buffering lasts for minutes at a time, and sometimes it lasts for hours at a time. When this happens, we are unable to watch any channels as the TV is not working at all.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today schedule a tech come out to address the additional issues you are having. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

NoraRio Rico, AZ

Verified purchase

Customer ServicePrice

Reviewed Nov. 5, 2024

Outreach all day long due to a "fiberoptic cut" excuse are very common in the area, no credits for not having service, try to call to find out how long it will take, nobody knows. We don't have many options in the area so we have to stick with a very overprice "service" with poor customer service.

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CharoSpringfield, MO

Verified purchase

Customer ServiceSales & MarketingOnline & AppRefunds & PayoutsStaffBilling

Reviewed Nov. 5, 2024

When I have any issues with my Internet, which is not often, the customer service reps are always friendly and go out of their way to resolve the issue. I always end the call with my issue being resolved. I like that I can troubleshoot from the app and the convenience of paying my bill there also. I would highly recommend MediaCom to everyone.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that our reps are able to assist quickly and efficiently. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

MaryColumbias, MO

Verified purchase

Customer ServicePriceRefunds & PayoutsStaffBilling

Reviewed Nov. 5, 2024

All of our experiences with your Customer Service Reps have been great! But our first billing statement is wrong and I’m not happy about that. We rented two extra boxes at $9.98 each. But the billing statement does three boxes and some extra charges. That is not what your Customer Service person led us to believe was going to be our monthly statement amount. Please review your records. Our main box is paid for Lenoir Woods where we live. We were only supposed to pay $19.96 per month.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Mary,

Thank you for taking the time to post your review, We're happy to hear that our agents are great when you have spoken with us. Im glad I was able to call and speak with you today and explain the bill was prorated for you and the additional fees would only be on this billing. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

DonAndalusia, AL

Verified purchase

Customer ServiceSales & MarketingStaffBilling

Reviewed Nov. 5, 2024

Sharon, customer service rep was superb. She analyzed my bill and recommended actions to reduce it. She explained the previous promotional I had. Due to my limited use of internet, changed me from unlimited. Just looked at every aspect of my plan to save me money. She's an outstanding employee who looks out for customers.

Thanks for your vote!

Response from Mediacom Cable

Nov. 6, 2024

Good morning Don,

Thank you for taking the time to post your review, We're happy to hear that agent you had spoken with was outstanding. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JoyceDavenport, IA

Verified purchase

Customer ServiceStaff

Reviewed Nov. 5, 2024

After several complaints to Molly etc., I threatened to cancel my account, I was put thru to an advanced technician in MO. I had already picked up a new router. He tried to get into work, so he sent a tech to my house at 8:30. It still doesn't auto connect..to my phone or tv....

Thanks for your vote!

SaraColumbia, MO

Verified purchase

CoverageTechMaintenanceStaffResolutionTimeliness

Reviewed Nov. 4, 2024

The Mediacom technician made it to my apartment and fixed the issue right away. My internet wasn't working for days, and he figured out what was wrong with the modem immediately. The technician was polite, helpful, and respectful. My previous internet provider required me to have technicians come out to fix it every day, and the internet would only work for 2 hours after the technician came out. Mediacom's technicians actually solve the issues to get the internet working reliably, instead of just fixing it for a couple of hours so that they'd be asked to fix it again the next day.

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Response from Mediacom Cable

Nov. 6, 2024

Good morning Sara,

Thank you for taking the time to post your review, We're happy to hear that the tech was very helpful and respectful. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JeanMarshalltown, IA

Verified purchase

PriceStaffRates

Reviewed Nov. 4, 2024

We had trouble with cable for over two weeks and finally no internet or T.V. We had 3 techs here, I knew what was wrong. A guy was working on pole by our house for a few days and every time he was there we would be without service. It kind of came on but very bad quality. Then it finally went out completely. I had to take 2 half days of vacation because the timefame is so big (1:00 pm to 5:00 pm) for the tech to come. That needs to change! And the price for these services are WAY too high. Mediacom was the only company in our town. Now we have 2 new one in the process running fiber optics right now!

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Response from Mediacom Cable

Feb. 6, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I'm sorry I was unable to get in touch with you. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JonathanValdosta, GA

Verified purchase

Jonathan increased rating by 4 stars.

Customer ServiceContract & TermsTechPriceRefunds & PayoutsStaffBilling

After a positive interaction with Mediacom Cable, Jonathan increased their star rating.

Original Review: Nov. 4, 2024

The technician who came was not able to address the lack of a connection, I've paid my bills on time even though I've not had internet since 9/27/2024. And still don't have internet. I am really considering switching providers. I have been a good customer with Mediacom since I moved to Valdosta and I cannot do any work for my business at my residence. I have to go to the office just to send an email. This interruption in internet service has cost me business and productivity.

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Response from Mediacom Cable

Nov. 6, 2024

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

ShemekaAtmore, AL

Verified purchase

TechPunctuality & SpeedStaff

Reviewed Nov. 4, 2024

I had a loss of internet service in my home that was the reason the technician came out. They quickly solve my issue. The technician that came out was very friendly and quick. My service was restored in no time. Very pleased with the awesome service that I receive. The technician also required my service where I wouldn't lose any more service so I'm very pleased with it.

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Response from Mediacom Cable

Nov. 6, 2024

Good morning Shemeka,

Thank you for taking the time to post your review, We're happy to hear that the tech was able to resolve the issues quickly. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LanceValdosta, GA

Verified purchase

Customer ServiceStaff

Reviewed Nov. 4, 2024

Service has been out for over a month now. Service was restored for 2 days then was out again. Service center set a repair date and just keeps pushing it back. This is very frustrating. I have had service with this company for some time now and when it works it's great and I understand the amount of damage from the hurricane will take time to repair but this is ridiculous.

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JamesFrankford, DE

Verified purchase

CoverageMaintenanceBilling

Reviewed Nov. 4, 2024

I cannot get good reception on MSNBC digital channel - it is the only channel I have that issue with and no one seems to be able to fix it. Also did not like the way you said in my billing I needed a new box or I couldn’t get channels and then told I couldn’t activate it until April because I’m on a winter plan - do I even need the new box?

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RobbieRobertsdale, AL

Verified purchase

Staff

Reviewed Nov. 4, 2024

I keep having to reboot system, we have been watching a favorite program and it just goes. Once I reserve everything it comes back up, but we have the main part of the program. Either I'm not getting a proper feed or the modem is bad. I used to have four lights on it. Now I only have one. Tech says you have new boxes coming out. I Think I need one now. I ready to switch if this cannot be taken care of. I've been with you for quite a while. Thanks, I'm feed up.

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JesseSpringfield, MO

Verified purchase

Customer ServiceRefunds & PayoutsStaff

Reviewed Nov. 4, 2024

Substantial increase in invoice... 50% increase in 1 year, & 100% in 2 years. Unbelievable!!.. Looking for alternative options. Happy with service up until 2 years ago. Tried to call and get relief and was not helped very much. Paying for 1000 MB of service and only getting 350MB. Feel like Mediacom does not care about my concerns.

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Response from Mediacom Cable

Feb. 6, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about yourbilling questions. I am happy I was able to speak with you today and reasure that you are in the lowest offer available. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

KathleenPensacola Beach, FL

Verified purchase

Kathleen increased rating by 2 stars.

After a positive interaction with Mediacom Cable, Kathleen increased their star rating.

Reviewed Nov. 4, 2024

Having ongoing service disruption with both Live TV and On Demand for a month ( buffering, freezing, error messages). The situation has improved slightly with the addition of an eero box by Mediacom tech on 11/1/24. The problems happen less often, last a shorter period and can sometimes be corrected by rebooting the X stream box. However, this situation is not acceptable in the long term.

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Phil/LuellaCedar Falls, IA

Verified purchase

StaffBilling

Reviewed Nov. 4, 2024

With the box, we can get about 10 channels. Not happy. We had a service person out here 2x & did not help us. Finally I figured it out myself. We need to have our next bill adjusted as we had no TV from Oct. 4 until Oct. 19. Please adjust.

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KrystalCedar Rapids, IA

Verified purchase

Staff

Reviewed Nov. 4, 2024

I do not feel I had very good instruction on how to use the streaming for tv. Otherwise all is good. I'm still not using the remote. The lady that helped me decide what to get was very helpful. Do you have some kind of guide that walks me thru how to use?

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Response from Mediacom Cable

Nov. 6, 2024

Good morning Krystal,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying your services and the agent was helpful with your questions. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

JoePort St Joe, FL

Verified purchase

Customer ServiceCoverage

Reviewed Nov. 4, 2024

Very frustrating as my unmarked buried cable was damaged during sewer line install on a Wednesday. Mediacom was notified immediately by the plumber and told would not be repaired until Saturday. The shovel stripped through outer cover, foils, braided shielding and core insulation. I tried to explain to the call center that I restored service by clearing the shielding away from the exposed core wire and that the cable still needs repair since it is exposed to salty air, rain etc it will fail. But because their system shows connectivity, they estimate it will take 2-3 weeks to have the cable looked at and repaired.

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DaleBrookings, SD

Verified purchase

Staff

Reviewed Nov. 4, 2024

The tech that was dispatched to our home found the trouble to be the Modem, which was supplied by Mediacom. The item was replaced and set up, which gave our internet service back to us. The tech was Very Knowledgeable and Courteous. Should we have any problems with our service or equipment that should require Tech Service, I would like to have this Tech as our service Technician. Thanks, Dale.

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Response from Mediacom Cable

Nov. 5, 2024

Good morning Dale,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying your services and the tech was very knowledgeable and courteous. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

LuciaHavana, FL

Verified purchase

Customer ServicePunctuality & SpeedMaintenanceStaff

Reviewed Nov. 4, 2024

I had issues with connecting my new modem. Ron, the person who provided the services, was kind and thorough. The call center person was also amazing. Before scheduling the in-person service, she tried everything she could to get me connected but it did not work. She also called me about an hour later just to check if by some fluke it worked but it did not. Great customer service by phone and in-person.

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Response from Mediacom Cable

Nov. 5, 2024

Good morning Lucia,

Thank you for taking the time to post your review, We're happy to hear that the tech and the agent were both great to work with. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

ShojiMilton, FL

Verified purchase

Customer Service

Reviewed Nov. 4, 2024

For $105.00 per a month just for the internet Access.. I guess in this economy is okay... However Very often box needs to be unplugged and reset... Had same box for 4 - 5 years now. Since I have not received any phone call from Mediacom about upgrading my box so I take it that technology inside haven't changed for past 3 - 4 years.... Brah brah brah... Thank you.

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Response from Mediacom Cable

Feb. 11, 2025

Good afternoon,

Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

We appreciate your business.

Warmest regards,

Joan

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Mediacom Cable Company Information

Company Name:: Mediacom Cable
Website:: mediacomcable.com