Mediacom Cable Reviews

3.6

7,781 reviews

5
42%
4
21%
3
9%
2
8%
1
19%

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Updated Sep. 29, 2026

By: Taylor Sansano

+2 more

Edited by: Chloe Cochran

Edited by: Amanda Futrell

About Mediacom Cable

Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.

Visit mediacomcable.com

Pros

Flexible internet, cable, landline and mobile plans
Speeds ranging from 300 Mbps to 1 Gbps
Reliable high-speed internet service
More than 170 channels available
Includes on-demand viewing

Cons

Internet subscription required for all services
Not available in all areas

Mediacom Cable Reviews

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Page 3 Reviews 80 - 230

StevenBainbridge, GA

Verified purchase

Steven increased rating by 2 stars.

Customer ServicePunctuality & SpeedStaffTransparency

After a positive interaction with Mediacom Cable, Steven increased their star rating.

Original Review: Sept. 3, 2025

Update: I did receive the new Xumo box.

Doesn’t work. Called customer service for a replacement. Was told a technician had to come out. Also told I would get a call back with an appointment or to schedule one. No one has called in over a week. Will they ever call? It’s a flip of a coin if we ever hear from them.

Thanks for your vote!

Response from Mediacom Cable

Sept. 4, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review.. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

NicholasDonalsonville, GA

Verified purchase

CoverageTechStaffTimeliness

Reviewed Sept. 3, 2025

Problem was resolved but ended up being a time needs to pass to go out again. However the technician was able to do a rollback and fix it the same day. The fiber ended up needing to be replaced due to possibly the Mediacom contractors that first installed it fracturing it somewhere. No further connectivity issues.

Thanks for your vote!

Response from Mediacom Cable

Sept. 4, 2025

Good morning,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying the services. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

Number of messages may vary. Msg & data rates may apply. Reply HELP for help, STOP cancelling. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Joan

AmandaSpringfield, MO

Verified purchase

Customer ServiceStaff

Reviewed Sept. 3, 2025

Always a pleasurable experience when dealing with Mediacom! I've had their service for years and every interaction has been superb customer service. All agents have gone above and beyond for me. Thank you Mediacom. My internet is always on. A running and I love the TV everywhere functionality. My wifi works great since got the new eero system.

Thanks for your vote!

Response from Mediacom Cable

Sept. 4, 2025

Good afternoon,

We appreciate your business.

Joan

JanieCloquet, MN

Verified purchase

Staff

Reviewed Sept. 3, 2025

Taylor the installer was awesome! Very good worker. I could tell he liked is his job and wants to do the best job possible. Very through!!! Employees at Mediacom went out of their way to ensure I got hooked right right away. I really appreciate that as my husband has Parkinson’s and Lewy body dementia.

Thanks for your vote!

Response from Mediacom Cable

Sept. 4, 2025

Good afternoon,

We appreciate your business.

Joan

JohnPort St Joe, FL

Verified purchase

Refunds & PayoutsMaintenance

Reviewed Sept. 3, 2025

I'm very happy that the Internet outage problems have been fixed. It had been going out daily for the last month. It seems to be fixed, but there is a coax cable running across my front yard and driveway. Seems like they rerouted the signal for some reason. Hopefully, it will be moved or whatever soon. Also, I would like a credit on my account for all the outage time, minimum 6 hours a day since August 4, sometimes more. Thank you.

Thanks for your vote!

Response from Mediacom Cable

Sept. 4, 2025

Good afternoon,

We appreciate your business.

Joan

SharonLeesburg, GA

Verified purchase

Staff

Reviewed Sept. 3, 2025

We absolutely love our Mediacom service. Have not had any issues at all. When speaking with representative they have all been friendly and courteous and helpful. Highly recommend their service to anyone who is looking for reliable and dependable Internet service. You will not be disappointed. The service is great.

Thanks for your vote!

Response from Mediacom Cable

Sept. 4, 2025

Good afternoon,

We appreciate your business.

Joan

PattyCedar Rapids, IA

Verified purchase

TechMaintenanceStaff

Reviewed Sept. 3, 2025

The 2 service techs who fixed the problem were very knowledgeable and professional as well as respectful and nice. They reviewed the numbers and followed the cable line to each television and the computer. They worked on the box on the outside of the house as well. They stayed until the problem was resolved.

Thanks for your vote!

Response from Mediacom Cable

Sept. 4, 2025

Good afternoon,

We appreciate your business.

Joan

RodneyHavana, FL

Verified purchase

Customer ServicePriceStaffRates

Reviewed Sept. 3, 2025

The prices are extremely high. I need the internet for my kids to go to school. I almost can't afford it. I called and changed my plan and hopefully that'll help. I should have been offered a better plan once the company seen the usage rate. I also don't like all of the outages that keep happening with the service. If I'm paying that much I shouldn't have to worry about outages as much.

Thanks for your vote!

Response from Mediacom Cable

Sept. 8, 2025

Good afternoon,

Thank you for taking the time to write and post your review. We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/.

We appreciate your business.

Warmest regards,

Joan

AleiciaBenton, KY

Verified purchase

PricePunctuality & SpeedStaff

Reviewed Aug. 29, 2025

I have had Mediacom internet for many, many years, (8+) and have only experienced a hand full of problems, that were all solved rather quickly. I have been on a very affordable package that has more than enough data for my family. We rely on mediacom internet for homework, recipes, tv watching and many other things, it is always fast and there when we need it. Thank you mediacom for providing my family with an amazing service.

Thanks for your vote!

Response from Mediacom Cable

Sept. 3, 2025

Good afternoon,

We appreciate your business.

Joan

RichardNavarre, FL

Verified purchase

CoverageRefunds & PayoutsStaff

Reviewed Aug. 21, 2025

The instructions that came with the new router are confusing as it wants me to hook extra cables that my current box doesn't have. I ask for a technician to come out but was told that's an extra fee. Mediacom contacted me to replace my current router. Why should I have to pay for an installation Mediacom wants me to do? This doesn't make any sense. When did extra fees start for a technician to come out? The new router is still in the box and will probably be there until Mediacom ask me to replace it.

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JasonWilmington, DE

Customer ServiceTechPricePunctuality & SpeedStaffBillingTransparencyFollow-Through

Reviewed Aug. 18, 2025

Avoid this company at all costs. The customer service is terrible, the quality of the product is poor when compared to other providers and when you have an issue they are rude and do not follow through with actions. I had a new modem in hand from them and shortly after I suspended service as it is a rental home that was unoccupied. A few months later I continued service and a technician came out and hooked everything up. He brought a modem with him and took the one I had previously received. A year later, I get collection agency calls. My account was up to date but they sent the modem cost to collections without ever contacting me to state they thought it was in my possession. I informed them that the technician took it and they said they would put in a ticket to look for it.

2 months later, another collection notice, I call and they had never put in the ticket. She was rude and stated that I was responsible for the modem and after a long painful argument they agreed to put in the ticket to have the warehouse look for it. Another 6 weeks later I call back for an update and the ticket was never put in. I ask to write it off or trust their customer that I did not take their modem, as it would be useless to me anyway. They transferred me to billing where I was told they need to put in a ticket. Meanwhile this has been in collections for months and I am fighting with them to keep it off my credit report.

I have spent hours on the phone and as of now it is still not resolved.... I am not sure what to do but it seems like an obvious strategy to wait me out until I give up and pay it. This is predatory and probably illegal but what recourse do I have.... Terrible company, find someone else.

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WandaSpringfield, MO

Verified purchase

Customer ServicePricePunctuality & SpeedStaffBillingRatesTransparency

Reviewed Aug. 16, 2025

I’ve had Mediacom for years, and I've got their cable, internet, and phone services. Their phone and cable were better than their internet and Wi-Fi. So, their service was okay, but the price was horrible. It just kept rising. They’d quote you one price, and then every month or so, they’d add a little more on your bill, until I left Mediacom about a month ago.

Their service at first was good, and then a lot of times it wouldn’t be so good. It seemed like it had a lot of outages, but I still had it. And then I had to finally give up the cable end of it because of the price, and I just kept the internet. And then the price they quoted me for the internet started going up like the rest of it. So, the quality of their services wasn’t as bad as they just priced it so much that you couldn’t afford it.

And it’s not easy to get in contact with them. I know when I moved one time and was taking their equipment back, I could not go out to the office. And they would always be closed during business hours. So, that was difficult. But you usually just do the automated stuff, and they’ll tell you if you’ve got a problem or maybe there’s an outage in your area.

When there was an outage, I’d call them in. And usually, if it was something that required a service person to come to your home, it might be two weeks or so before they could get out, and you're without a service. If it was something they could reboot or do from the office, it might not be two or three days.

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KirbyAlbany, GA

Verified purchase

Customer ServiceCoverageTechPunctuality & SpeedStaff

Reviewed Aug. 13, 2025

I currently use Mediacom to watch the smart TV, play my game systems, and stream. I love Mediacom's quality. I'm never getting rid of it. It's very fast. I have no problem with the representatives. If I have a problem, they fix it. It's very easy to get in contact with them. I just call a number and get a hold of them. I told my friends that Mediacom has a really good internet.

Thanks for your vote!

Response from Mediacom Cable

Aug. 13, 2025

Good morning,

We appreciate your business.

Joan

timClearlake, CA

Customer ServiceSales & MarketingPricePunctuality & Speed

Reviewed Aug. 11, 2025

Mediacom, in Lake County, CA has no "customer service" to speak of and internet is glitchy at best and way overpriced after initial discount. I've been to office twice (20 mile round trip each time) and no one there to surrender equipment to so I can close account. 800 phone number system hung up on me twice, I'm sitting in 95 degree heat waiting over 40 minutes (past their supposed open time) so far, for someone to show.... How many stars should they get?

Thanks for your vote!

Response from Mediacom Cable

Aug. 12, 2025

Good afternoon ,

Thank you for your review. I'm sorry to hear about the issues that you have experienced at the local office. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

LindaCarrabelle, FL

Verified purchase

Reviewed Aug. 8, 2025

My service is now slower and inconsistent service. Replaced modem/router and installed a eero, but now my tv is constantly going in and out. Has not been like this for several years. Thought the new equipment would be better than my own. Also, my AV receiver no longer works for my surround sound. Never had an issue before. It seems to be unplugged and not functional since the new installations.

Thanks for your vote!

BradAuburn, IN

Verified purchase

Customer ServicePunctuality & SpeedStaffBilling

Reviewed Aug. 6, 2025

Called up to see how to lower my bill. See if there were any specials running at this time. Your staff was very friendly and answered all my questions to a great satisfaction. Fixed all problems I was having, one was I’m on autopay, and for some reason I still owed $0.12. Speed test was bad, but somehow fixed itself. Like stated before, everyone was very helpful. Thank you.

Thanks for your vote!

Response from Mediacom Cable

Aug. 7, 2025

Good morning,

We appreciate your business.

Joan

RayWest Des Moines, IA

Verified purchase

Staff

Reviewed Aug. 6, 2025

Apparently Eero was damaged due to a potential power surge; Issue was identified immediately and resolved by the technician within 24 hours of initial contact; appreciate the detailed and immediate resolution; would recommend Mediacom services to anyone; thank you; new service at this location has been greatly appreciated and looking forward to continued great service.

Thanks for your vote!

Response from Mediacom Cable

Aug. 7, 2025

Good morning,

We appreciate your business.

Joan

StevenLake Isabella, CA

Verified purchase

Customer ServiceRefunds & Payouts

Reviewed Aug. 6, 2025

Took 2 to 3 weeks to get a paper copy of channels I pay for. Still haven't got my second Xumo box ordered and what I'm paying for. Service stinks. People on the phone seem great. Make it right. Please forward this.

Thanks for your vote!

Response from Mediacom Cable

Sept. 24, 2025

Good afternoon,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

We appreciate your business.

Warmest regards,

Joan

MelindaDavis Junction, IL

Verified purchase

Customer ServiceTechPrice

Reviewed Aug. 5, 2025

Mediacom was the only provider available in my area since I’m out in the middle of the country. When I originally signed up, it was for internet and phone, but I haven’t used the landline in a long time. My husband had to call them a while back to get the service to run faster, but other than that, it’s been okay. Overall, the service has been all right. However, I think it’s very overpriced compared to what everybody else I know is paying. I pay 130 a month just for internet.

Thanks for your vote!

Response from Mediacom Cable

Aug. 6, 2025

Good afternoon,

Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. Is there a better number or time of day? Our contact number is a 24 hr number and we are here to help you resolve any issues you are having. If you have further questions or concerns, please call Mediacom customer service 855-633-4226 or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.

Warmest regards,

Joan

JayOttumwa, IA

Verified purchase

Customer ServicePriceRefunds & PayoutsRates

Reviewed Aug. 5, 2025

I’ve been using Mediacom for all my cable, internet, and telephone for probably about 15 years. Whenever I’ve had to speak with them, the experience has been very good. I used to have DirecTV too, but I wasn’t happy with it. I had both DirecTV and Mediacom just to get my local channels, which meant paying for two services. So I dropped DirecTV and stuck with Mediacom. I used to like their pricing, but it’s just kept going up and up. I’d like to get it a little bit lower.

Thanks for your vote!

Response from Mediacom Cable

Aug. 6, 2025

Good afternoon,

We appreciate your business.

Joan

MichaelNavarre Beach, FL

Verified purchase

Customer ServicePunctuality & SpeedMaintenanceStaff

Reviewed Aug. 5, 2025

Initial rep visit was good and he ordered the replacement equipment for me. Equipment arrived quickly and was in good shape. However, once I connected the new modem, a different modem I have in a separate unit stopped working. I contacted Mediacom via the telephone number provided. First interaction with automated answer/help system was not helpful and a complete waste of my time. Second interaction with a human rep was also time-consuming and did not resolve anything. My time spent on the phone (not counting time installing the new modem, etc.) was now close to half an hour -- wasted. The third interaction was with a Mediacom IT guy (Garrett) who was terrific. He ID'd and fixed the problems that had been caused by some sort of mis-coding on your part.

Thanks for your vote!

Response from Mediacom Cable

Aug. 28, 2025

Good afternoon,

We appreciate your business.

Warmest regards,

Joan

PhilipLagrange, IN

Verified purchase

Staff

Reviewed Aug. 5, 2025

The new TiVo Box works pretty well. However, I was disappointed that the new Tivo box and my TV would not "pair" with my sound bar. Is there any way that could be fixed? The technician said that I may have to buy a new sound bar specifically made for my Samsung TV. I guess that I will have to investigate possibility?

Thanks for your vote!

Response from Mediacom Cable

Aug. 6, 2025

Good morning,

We appreciate your business.

Joan

AlbertHarvest, AL

Verified purchase

Customer ServiceCoverageTechRefunds & PayoutsMaintenanceStaffBillingHonesty & Transparency

Reviewed Aug. 5, 2025

We had an extended period of time from June 28 to July 7 when most to all of the TV stations were either showing NO reception or extremely pixilating video and audio; and very much of the time our internet was also not working. Service was called; they came out and replaced a cable from our house to the box and that still did not fix the problem. Then service mysteriously resumed with no technician doing anything inside our house or outside lie. That shows the breakdown in service was NEVER in side our house. On 7 July I talked to the billing and was told some $71 and change would be credited for the duration of outage. I just received my current billing and find out it was NOT credited on my new billing. As a 25 year customer I EXPECT some justified attention and goodwill be accorded this extremely poor customer service.

Thanks for your vote!

Response from Mediacom Cable

Aug. 6, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

TiffiniWaterloo, IA

Verified purchase

Reviewed Aug. 5, 2025

I've had Mediacom for years. They’re the only ones with Wi-Fi that reaches out to my garage. The only thing that we can technically afford is internet package for $120 a month. And they sent me these Roku, Firestick-looking things. But my TV already does all that so I don't even use half the equipment. Mediacom has an app. When there are lines down, you text the number and they’ll tell you if there’s an outage, and they’ll send somebody out. It’s easy because I don't like talking to people.

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DebraLake Isabella, CA

Verified purchase

Customer ServiceEase of Use

Reviewed Aug. 5, 2025

For the past few months, I have been very happy with the response thru texting. Wi-Fi outages and questions have been answered timely and courteously - I really appreciate the addition of this feature. Before the addition of this feature, it was very difficult to navigate the proper place to call for these questions.

Thanks for your vote!

Response from Mediacom Cable

Aug. 6, 2025

Good morning,

We appreciate your business.

Joan

ToniGulf Shores, AL

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Aug. 5, 2025

We’ve had a positive experience with Mediacom. We had Mediacom, in the past and we moved into a home that our son owned previously that had Mediacom, and we haven’t had any issues with it. We have the internet for streaming and work, and the quality of service has been good. I called them last week because I needed to put an extender in the front of my house, and I couldn't get it going, and she was able to help me within 5 minutes, so it was quick.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

MaggieNewton, IA

Verified purchase

Customer ServiceStaff

Reviewed Aug. 5, 2025

Mediacom is superb. It’s absolutely the very best when it comes to service. I don't have a problem with Mediacom. The reps are very business-like, professional, friendly, answer any questions I have and impart their knowledge. They're very skilled in what they do. If I have an issue, I call and their follow-up time is what they say it's going to be. And I haven’t had many occasions to call them because the service is above reproach. I have internet and cable, and the quality of the service is excellent.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

CFairhope, AL

Verified purchase

Customer ServicePricePunctuality & SpeedStaffRates

Reviewed Aug. 5, 2025

I bought a house where Mediacom was already the high-speed internet provider. The internet is good for streaming and for work. Everybody at Mediacom was helpful. The installation did not take very long and the technician who came out was very helpful.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

ScottMarion, IA

Verified purchase

Tech

Reviewed Aug. 5, 2025

I am moving and need internet service at my new address. I currently have both internet and cable but will only need internet at my new address. You are my preferred provider and Mediacom is the best. My new address is **. This is a new new development and the home is cable ready. Thanks for your consideration.

Thanks for your vote!

Response from Mediacom Cable

Aug. 6, 2025

Good morning,

We appreciate your business.

Joan

GarySpringfield, MO

Verified purchase

Customer ServicePriceStaff

Reviewed Aug. 5, 2025

I live in a condo complex, and Mediacom is the only choice I have for cable. I’ve had them for four years and it's expensive, but they're very good about helping you if you have issues. I just call them up on the phone and they’re very courteous. They do a good job.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

StevenSyracuse, IN

Verified purchase

Punctuality & SpeedStaff

Reviewed Aug. 5, 2025

In the 10 years that I’ve had Mediacom, it’s been great. I do just light browsing on the internet and a little bit of streaming, and it’s good and convenient. It’s easy to contact an actual person and the representatives are fantastic.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

AmandaForsyth, MO

Verified purchase

Staff

Reviewed Aug. 5, 2025

I've had Mediacom for about four years. It's the only cable that was available in the area. I’ve had bad experiences with them in other areas, but here, I've had very good experience, very good technicians, and not had any issues. It's been much more positive this go-around. I just have their internet for streaming and school. They have reliable service.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

DonnaGulf Shores, AL

Verified purchase

StaffBilling

Reviewed Aug. 5, 2025

The information given was understandable and helpful with me leaving very confident that Mediacom in Loxley would be the trustworthy place to help in any situation concerning tv/internet. Very friendly environment. It is good to know you can actually talk with someone face to face in resolving an issue concerning internet and billing.

Thanks for your vote!

Response from Mediacom Cable

Aug. 6, 2025

Good morning,

We appreciate your business.

Joan

DarlaCedar Rapids, IA

Verified purchase

Customer Service

Reviewed Aug. 5, 2025

I was getting messages stating I was unenrolled in auto pay. Then one stating I was enrolled within a very short time period. It was confusing. Which was it? So I called them. We got it straightened out. Obviously their automated system was screwing up somehow due to messages were sent to me that were contradictory in nature.

Thanks for your vote!

Response from Mediacom Cable

Aug. 6, 2025

Good morning,

We appreciate your business.

Joan

EmilyBay Minette, AL

Verified purchase

Reviewed Aug. 5, 2025

Had new router and accessories installed. 5stars. I have lost service only briefly 3 times during thunderstorms. Before new installation, I was losing signal 4 or 5 times per day for hours at a time. Outage happened at peak times of 8-10 am and evenings 8:30 until 10-11 pm. Weekend loss was very frequent.

Thanks for your vote!

Response from Mediacom Cable

Aug. 6, 2025

Good morning,

We appreciate your business.

Joan

ShonnaDes Moines, IA

Verified purchase

PriceRates

Reviewed Aug. 5, 2025

Questioning the internet pricing and wanting to know if there was a lower rate than what I was paying currently. Bonnie was able to look and see if there was a lower rate plan. I am happier with the resolution And therefor I will be continuing with Mediacom internet.

Thanks for your vote!

Response from Mediacom Cable

Aug. 6, 2025

Good morning,

We appreciate your business.

Joan

MaryPreston, MN

Verified purchase

Staff

Reviewed Aug. 5, 2025

There were specific instructions on the order, and that was that the technician needed to instruct the elderly women of her new remote. As she went to dinner, 20 feet away in the dinning room, the technician had finished, left without communicating to the resident in regards of how to use the remote. The resident’s family lives out of town and this is very frustrating when I specified not to leave without instructing how to use the remote.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about issues with the techs. I am happy I was able to speak with you today and confirm i am reaching out to the local office for you. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

LeonGulf Breeze, FL

Verified purchase

Customer ServiceTimeliness

Reviewed Aug. 5, 2025

I have a son on Hospice who watches TV on patio. That was the remote that\went missing. Was told it would be delivered the next day with FedEx. Never arrived. Called to check on it and was told it be here on the 7th. Not too Good. Something went wrong and my son has to suffer. Will be surprised to see what happens next. Thanks for your time. Tom

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues with getting a new remote. I am happy I was able to speak with you today and offer to have someone pick up on at the local office for you if you are unable to stop at the office and we are still mailing the one on the 7th would be delivered to him. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

AngelaHelena, GA

Verified purchase

Customer ServiceStaff

Reviewed Aug. 4, 2025

They were kind, took time to listen and solved my long time problems with my service. Excellent customer service. Great experience. I received text before arrive, call 15 minutes before. They explained everything they were doing and why they needed to replace equipment. Great job. Great team work. They reviewed their work together to make sure we would be satisfied.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

SusanGold Canyon, AZ

Verified purchase

Customer Service

Reviewed Aug. 4, 2025

At least two times and often more the internet is interrupted. The internet usually restarts by itself but it is very annoying. I have had to call a few times to have it reset. I am not sure I would recommend Mediacom to others if the issue with the internet continues.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

Thank you for taking the time to post your review, We're happy to hear that you are enjoying the services and no additional issues since the work was completed in the area. If you have any questions or need assistance please don't hesitate to reach out to us and we'll be happy to assist! You can reach us via phone at 855-633-4226 or send us a text to 66554.

We appreciate your business.

Joan

CarolMt. Vernon, MO

Verified purchase

Customer ServiceStaff

Reviewed Aug. 4, 2025

I called Mediacom today intending to cancel my home phone and cable tv. After speaking with Sarah from Illinois she was able to come up with a plan that we could afford, so we are keeping the internet service and cable tv. Sarah was so patient with me, even though I asked many questions. She absolutely deserves 5 stars. If it wasn't for her, Mediacom would have lost a customer of 15 years.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

RobAnkeny, IA

Verified purchase

CoverageTech

Reviewed Aug. 4, 2025

When I say very happy, I'm talking about the guy that fixed my system today. Not the guy that told me there was an outage a couple weeks ago. I have been without any cable at all for a significant portion of the month. Does that generate a credit at some point? Thanks.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

JeanetteMilton, FL

Verified purchase

TechMaintenance

Reviewed Aug. 4, 2025

I lost the internet and the first gentleman came out and checked everything and said to purchase a 5port gigabit switch and explained what to do when I get it. The instructions didn't work because he forgot to tell me I would need a new connector for the eero to the switch to make it work with the other plug in items. Another gentleman came out and showed me the correct way to connect and provided me with the cable to fix the problem. Lost a lot of time from remote working to get this straighten out.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

AllysonAlbany, GA

Verified purchase

Customer ServiceBilling

Reviewed Aug. 4, 2025

The process did not go as smooth as we thought it would, but it I am grateful for the customer service people working with me and the offer came right on time. I was in a car accident and my funds have decreased because of disability. I could not afford my phone bill.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good morning,

We appreciate your business.

Joan

JackieWaterloo, IA

Verified purchase

Customer ServicePunctuality & Speed

Reviewed Aug. 4, 2025

I have been trying to get someone out here for 6 weeks (4 phone calls). I have two downed lines. They are still connected. Finally Thursday I was set up for an appointment on Friday. I changed my schedule so I would be home all day. No one showed up or called.

Thanks for your vote!

Response from Mediacom Cable

Aug. 19, 2025

Good morning,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

MarkSyracuse, IN

Verified purchase

Customer ServicePriceStaffBilling

Reviewed Aug. 4, 2025

Our bill has been creeping more expensive for the last year. So I called to find a cheaper plan. The Mediacom agent was helpful in finding us a cheaper plan. And explained how we can get cheaper cell phone service with them also. Which we will do as soon as I pay off our phones at **.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

SaraiPrinceton, IA

Verified purchase

Sarai increased rating by 2 stars.

Refunds & PayoutsMaintenanceBilling

After a positive interaction with Mediacom Cable, Sarai increased their star rating.

Original Review: Aug. 4, 2025

My internet seems to be fixed yet It was intermittent for about 4 days. I would like to request a refund for those 4 days and also request a tech to assist with set up of a new modem which I have purchased and return the Mediacom equipment to begin receiving a reduction in my bill.

Thanks for your vote!

Response from Mediacom Cable

Aug. 19, 2025

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

SharonBethany Beach, DE

Verified purchase

Refunds & PayoutsBilling

Reviewed Aug. 4, 2025

My bills continue to rise and for someone who does not watch television very often it seems unfair. Plus the programming content leaves a lot to be desired! I would like to be able to get rid of a lot of the junk that I am paying for now. Also, the inability to turn off my service in the winter time for a couple of months at a time upsets me.

Thanks for your vote!

GinaOttawa, IL

Verified purchase

Customer ServiceSales & MarketingPriceStaffBillingRates

Reviewed Aug. 4, 2025

The representative was fine. He seemed to have limited resources to offer. My rate discount is expiring and I always call in a get a new promotion..Not this time my bill is going from $90 to $132 all the discounts are only for new customers apparently unless I want a free cell phone for a yr. I have an offer much less from surf internet I don’t want to switch but it’s like half the price. I would have liked the $65 two yr promotion I was informed I’d need to cancel service for 3months then I could get a new promotion. He gave me my date and info so I could call back and cancel service by sept 22nd. So I suppose that is what I shall do.

Thanks for your vote!

Response from Mediacom Cable

Sept. 3, 2025

Good afternoon ,

Thank you for your review. I'm sorry to hear about the service issues that you have experienced. I'm willing to help you is there a good time I can reach out to you and a good contact number you can be reached on. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

SteveDecatur, IN

Verified purchase

Staff

Reviewed Aug. 4, 2025

She was very knowledgeable and she was very friendly. She helped us a great deal. Please give this employee a large raise because she deserves it. It is also great to access an employee like her that is based in the U.S.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

MaryannNappanee, IN

Verified purchase

Punctuality & SpeedMaintenanceStaffResolution

Reviewed Aug. 4, 2025

Andrew, our service technician, was very thorough, efficient, and knowledgeable. He quickly diagnosed and effectively solved the problem. He explained everything as he worked through each possible cause and fixed the issues that we were experiencing.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

PhillipPrior Lake, MN

Verified purchase

Punctuality & SpeedStaffRates

Reviewed Aug. 4, 2025

Happy that we received our new equipment quickly. We were able to get a lower monthly rate. Thank you for that. There wasn’t any instructions for the eero. We have yet to install it. We tried looking it up on line but the instructions were hard to understand. If you could send instructions, that would be helpful.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

Ken And GlendaEvergreen, AL

Verified purchase

Customer ServiceMaintenanceStaff

Reviewed Aug. 4, 2025

The reason for the 3 stars is the constant maintenance and outrages during the day for hours for consecutive days. Otherwise when the service is up it is excellent. The customer service and ability to change plans as needed has been excellent as well.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

LaureDubuque, IA

Verified purchase

Customer ServiceStaff

Reviewed Aug. 4, 2025

Technician left without checking to see if the phone worked. He failed to connect the phone cord to the back of the modem. He never returned for his call back. It took us awhile to figure out the cord had never been connected. My dad is 96 and would never have figured this out.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today . If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

NancyProctor, MN

Verified purchase

Nancy increased rating by 1 star.

Customer ServicePunctuality & SpeedStaffRatesTransparency

After a positive interaction with Mediacom Cable, Nancy increased their star rating.

Original Review: Aug. 4, 2025

I called because we are out of service. Due date has to be pushed per my request. Drop has not be buried yet although it’s been located 3-4 times. Service went in sometime in April. The representatives I spoke were very nice. I had hoped we would finally get good internet service. I’m still hoping.

Updated Review: Everyone has been quite nice. I’m glad I didn’t cancel my appointment because it turned out to be one of the machines in the house. The guys who buried the wire got the job done. I hope this will be all that’s needed. I would give a 4 rating.

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Response from Mediacom Cable

Aug. 28, 2025

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

LarryCalvert City, KY

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed Aug. 4, 2025

Called, made an appointment, we had on and off service for a couple of weeks. Charles was the technician. He was very polite, understood our problem. Check the service from the post in the yard, to the house connection. Made a couple of changes in the connections. Checked out our modem and restored our service. Very polite young man.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

BobbyHerrin, IL

Verified purchase

Customer ServicePricePunctuality & SpeedStaffResolution

Reviewed Aug. 4, 2025

I had experienced terrible download speeds (1-5 Mbps) on my 1GIG speed account. I could hardly do anything, work wise, and that was a problem, since I work from home. So I called and asked about it. After testing my modem, the tech said she couldn't even "see it" but my Eero WiFi seemed to be working well. We talked about all kinds of possibilities for the slowdown, but didn't really resolve it. I assumed (wrongly) that it was probably my modem that was giving up the ghost. So I ordered a new one. Then, later that night, I called again, and this time got a recording (which wasn't there hours earlier) saying that there was a cut in a fiber optic line somewhere and that they were working hard to restore it. I saw a neighbor a little later who said her speeds were down, too, so I figured that was the problem.

The next morning, I woke up and had near-1Gig speed again. All that to say that I was very happy at the courteous, careful pace in which my tech tried to troubleshoot. But I think it kinda stinks that you guys don't give her any more information (like the cut line) any sooner. Makes her look foolish to the customer. So, now I have another modem I don't need. But instead of sending it back, I think I'll just hang onto it. Who knows. In two years, the same model will probably cost 2 times as much, with tariffs on all electronics! Gotta love it. Oh yes, we're Making America something... that's for sure. Not so sure if it's great or not...

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

ValerieRoyalton, IL

Verified purchase

Customer ServicePricePunctuality & SpeedStaffRates

Reviewed Aug. 4, 2025

Service representative was prompt, efficient. Made sure he answered all my questions or concerns before he left my home. I am well pleased with the Mediacom service. As well as calls to the CS rep. Always helpful. With resolved situations. I recommend XTREAM Mediacom to all my friends. The price is competitive with all other competitors.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

BonnieDavenport, IA

Verified purchase

Bonnie increased rating by 2 stars.

Customer ServiceStaff

After a positive interaction with Mediacom Cable, Bonnie increased their star rating.

Original Review: Aug. 4, 2025

My most recent contact with Mediacom was neutral however found it odd that when I called to cancel my service after being a customer for 37 years nobody asked me why or if they could do anything to persuade me not to cancel. The gentleman I talked to did a fine job, even mentioned the length of service. I really thought a customer service rep would have at least tried to maintain our relationship.

Thanks for your vote!

Response from Mediacom Cable

Aug. 6, 2025

Good afternoon,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

LoriLewes, DE

Verified purchase

Customer ServiceSales & MarketingPriceStaffRates

Reviewed Aug. 4, 2025

My plan up going up in price and I called and got a new promotion. The lady that helped me was very helpful and very friendly towards me, she also told me that Mediacom now has cell phone service. She was very knowledgeable about all the products. I would recommend Mediacom to friends 'cause I never had a problem with the service.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

CynthiaMidland, GA

Verified purchase

Refunds & PayoutsStaff

Reviewed Aug. 4, 2025

I pay for lifetime and when I scroll channels I come up that make me sick. I do my think those images she’d be on my tv if I see them it is accidental. I do not want to see any disgusting images of Dr. Pimple Popper. I told to several people and they don’t understand who would think that is entertaining.

Thanks for your vote!

EugeneLewes, DE

Verified purchase

Customer ServiceStaff

Reviewed Aug. 4, 2025

My equipment was upgraded to the WiFi cable boxes and I added 3 eero WiFi extenders. The technician hooked up my TVs and Eero units before departing the service call. The technician tested every unit to ensure they were operating properly. I was very pleased and impressed with the time and attention the technician afforded me. Thank you!

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

JeanetteDyersville, IA

Verified purchase

Staff

Reviewed Aug. 4, 2025

Josh helped me set up our new account with Mediacom. He was very professional and was extremely helpful to me. He made sure everything worked perfectly before he left. We needed help setting up our TVs and internet. This is our first account with Mediacom. I would highly recommend your service to anyone. Thanks! Jeanette

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

DavidSan Lorenzo, CA

Verified purchase

Customer ServicePunctuality & SpeedMaintenanceStaff

Reviewed Aug. 4, 2025

Very friendly and fast service over the phone, trying to figure out internet connection problems. We tried several different ways to get the blink camera to work off this WIFi. It's starting to look like I need a new blink module and that the part was defective. I will order another blink sync module and hopefully, that will fix the problem.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

GinaCarlisle, IA

Verified purchase

TechPunctuality & Speed

Reviewed Aug. 4, 2025

Every time you work on an outage it affects our speed or goes completely out. We always struggle to get past the automated system to talk to a live person. Normally takes several days to get someone out to restore service. Once we get someone out they are nice and usually gets us up and running that day. Good service techs anyways.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

AlvieAthens, AL

Verified purchase

Alvie increased rating by 3 stars.

Customer ServicePunctuality & Speed

After a positive interaction with Mediacom Cable, Alvie increased their star rating.

Reviewed Aug. 4, 2025

07/24/2025 my WiFi went out, called Mediacom, after extensive troubleshooting, it was confirmed. Appointment set for 08/01/2025. 07/29/2025 was notified a change in my appointment to 7/30/2025 3pm. WiFi indicates it is working but there's no SSID being broadcast. 07/30/2025 am, notified appointment canceled manpower. New appointment 08/07. I complained, They credited me. But I'm still without WiFi.

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SandraWilton, WI

Verified purchase

Reviewed Aug. 4, 2025

Still no solution. Tech comes out weds, Aug 6. I hope the modem is the problem. Do not know for sure I am not the tech. He hopefully will do more troubleshooting. We are losing our internet on a daily basis. At this time your service is unreliable. Thank you.

Thanks for your vote!

BruceMillsboro, DE

Verified purchase

CoverageTechPrice

Reviewed Aug. 4, 2025

Constantly losing internet. Had 2 service techs try and fix it. Changed router. Still would just intermittently go off and on. Had to change to Verizon. Haven’t had any problems since. Did not want to change as medicine is cheaper but had no choice as it would go out 6/7 times per day.

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NancyClear Lake Oaks, CA

Verified purchase

Staff

Reviewed Aug. 4, 2025

My technician was professional and excellent. I am on a hillside and he did a great job with a tricky location. He was very positive and upbeat. I was very impressed. Our Internet works very well and it is a pleasure to work with Mediacom. I would recommend Mediacom to others.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

CarlCordele, GA

Verified purchase

Customer ServiceStaff

Reviewed Aug. 4, 2025

Auto Pay was set up online in January or February but was stopped without any authorization. Your rep says someone called on June twenty sixth, however call log has been checked and there was no call was made to STOP auto pay on any day since this was set up months ago.

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Response from Mediacom Cable

Aug. 7, 2025

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

MackenzieGlenwood, IA

Verified purchase

TechStaff

Reviewed Aug. 4, 2025

The tech that came out to my house is awesome! He remembered my house, remembered what we talked about last time and overall is just a very kind and respectful gentleman. I had considered changing services before but if they keep hiring techs like this one, I am content. Thank you.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

ThomasIowa City, IA

Verified purchase

Customer ServicePricePunctuality & SpeedRates

Reviewed Aug. 4, 2025

Love your internet service. It's reliable and speedy. But, you're not price competitive. Even when we call every year to get the current "special retention deal," you're still somewhat about your competitors. It is a pain to have to call up every year with a threat to leave to get a reasonable price... then have it rocket up as the period runs out. Competitors are offering 3 years to lifetime fixed rates. You will be losing your most loyal customers by not matching.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

TomLewes, DE

Verified purchase

CoverageTechPriceMaintenanceStaffRates

Reviewed Aug. 2, 2025

Mediacom’s service has improved in the last couple of months. We had a lot of issues with our internet connection constantly failing and they finally agreed to replace the components. Techs came out and we now have a new modem and main TV box. That seems to have taken care of the issue. For a couple of months now, we haven't had any issues. I'm hoping that's the end of it. The only thing is that Mediacom seems priced very high for what we have. The location where we are in Lewes, Delaware does not have any other options unless you go to satellite. Other than that, I we're good.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

AlexOcean View, DE

Verified purchase

Customer ServiceTechStaff

Reviewed Aug. 1, 2025

Mediacom was the provider for telecommunication and cable in a community called Bear Trap Dunes, which I bought 16 years ago. So, that was kind of by default that we got Mediacom. And then, when I bought the property that I’m in now, Mediacom was the given provider. I just utilize the internet through them.

10 years ago, when I was in Bear Trap Dunes, I was not pleased with them. But in the five years I’ve been in this current address, I’ve been satisfied with the service. It’s excellent. The service that we recently got, where someone came and fixed or replaced our modem router, was good, timely, and easily done. And the same with changing our service, which we also did a month or so ago, and that was, again, easily done.

Thanks for your vote!

Response from Mediacom Cable

Aug. 5, 2025

Good afternoon,

We appreciate your business.

Joan

LindaBethany Beach, DE

Verified purchase

Customer ServicePunctuality & SpeedRates

Reviewed July 31, 2025

My experience with their service has been satisfactory overall. Over the years, I have encountered a few issues, but when I've reached out for assistance, customer service has always resolved them courteously, professionally, and quickly.

Ideally, though, I would like faster internet speeds. I suspect the slower speed is due to the high number of users, especially now that I am at the beach and there are additional users during the summer. But I have no ongoing problems beyond that.

Overall, my experience has been positive, and I would confidently rate Mediacom a 5. I appreciate their continuous support and have no hesitation in recommending them to others.

Thanks for your vote!

Response from Mediacom Cable

July 31, 2025

Good morning,

We appreciate your business.

Joan

RacshelMillsboro, DE

Verified purchase

Customer ServicePricePunctuality & Speed

Reviewed July 15, 2025

I used Mediacom before, and I got them again when I needed an internet service. The installation process went smoothly without any issues. I've been with them for a couple of months now, and the quality and cost of the service meet my expectations for what I wanted.

However, I have encountered an issue with activating my additional phone, which was supposed to be included for free for a year. I'm still waiting for it to be activated. Despite this, I'm relatively satisfied with their service so far.

Thanks for your vote!

RMillsboro, DE

Verified purchase

Customer ServiceTechPriceStaffRates

Reviewed July 15, 2025

Mediacom Cable was the only provider available in my area of Delaware. Currently, I use their services for both cable TV and internet. While I haven't contacted customer service, I've encountered a few issues, especially with losing the TV picture at times. My primary concern, however, is the limited variety of programs available on the channels. It feels like many are just blank, which is frustrating given the cost.

Even though the service seems expensive for what is offered, anytime I needed help, they were responsive and helpful, so I'd rate them high on service quality. I wish there were more engaging shows or channels available.

Thanks for your vote!

RichardMillsboro, DE

Verified purchase

Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

Reviewed July 15, 2025

I've been a loyal Mediacom Cable customer for many years. However, I am extremely disappointed with their recent price increase. It's gone up over $100 a month, which is just outrageous and unaffordable for us. Friends of mine have chosen to stick with other cable companies like Verizon because their prices aren't as high. Even though we stuck with Mediacom, this increase is making us reconsider.

When I reached out to their customer service, they informed me that they no longer offer discounts on TV service and implied that this is the reason for the price hike. Many of my friends have cut the cable completely and are streaming content online instead, but I'm not ready to do that. I still depend on cable service, even though the price is discouraging.

Despite this, I've not experienced any changes in the quality of service; it's remained consistent. Overall, while I'm very upset about the price increase and find it unjustifiable, I understand that customer service has limited flexibility in addressing pricing issues. If I had to give Mediacom a rating based on my current experience, I'd probably say a three. The service is solid, but the increased cost is a major problem.

I hope sharing this feedback with Mediacom will prompt them to reconsider the pricing structure, as maintaining long-term customer relationships should be a priority.

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DFrankford, DE

Verified purchase

Customer ServiceCoverageTechPriceMaintenanceRatesValue

Reviewed July 12, 2025

I moved from Montgomery County to Frankford, Delaware, and Mediacom was the only game in town. I used to work for Comcast, which is a cable company in Montgomery County for about five years and I have a very good insight on the industry. Because Mediacom was the only people in town, I have to suck up and take it. Otherwise, I would not be a customer. They're the worst customer service company that I've dealt with. Their maintenance program on the plan is the worst I've ever seen. Their pricing scheme is pretty high for what they're giving you, and since they know they're the only ones in town, they don't really care.

I have cable and internet with them. The quality of the internet is very poor. We go out at the farm three to five times a day anywhere from a few minutes to a half an hour where I'll be doing something and then the screen freezes. I look over at my Eero, because they needed a range extender, and it is blinking red. So, I know that I'm down. I'm the last house on a dead-end road. So if there's snow, I'm the guy they forget to plow. If there was flood, I'm at the bottom of the hill on a dead-end road, so I get flooded out. Those are analogies for the cable signal coming to the house.

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KellySavage, MN

Verified purchase

Kelly increased rating by 2 stars.

Customer ServiceSales & MarketingPriceBilling

After a positive interaction with Mediacom Cable, Kelly increased their star rating.

Original Review: July 10, 2025

I called recently to see if there were any promotions to take advantage of to lower my bill. I then received a modem and router in the mail. I have my own equipment and would like to return this to avoid being charged for it. Please send a return mailing label so I can send the unwanted equipment back.

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Response from Mediacom Cable

July 11, 2025

TCSR Consumer Affairs: 1st attempt - spoke with kelly sent a label-- If a customer calls in, please assist them as you normally would do and leave detailed notes. Joan1258p

RichardMillsboro, DE

Verified purchase

Customer ServiceSales & MarketingStaffRates

Reviewed July 9, 2025

So far, everything has been perfect in my experience with SunRun. Everything was very good during set up. The rep explained everything to me, so I could see the advantage of it, because I was paying too much high bill with ComEd. That's besides trying to use the electric lower, but the cost kept getting higher, so I decided to go with them. I will recommend SunRun to a friend. I have recommended to two people already.

Thanks for your vote!

LynneSelbyville, DE

Verified purchase

Customer ServiceStaff

Reviewed July 9, 2025

Mediacom is our internet service provider. Their customer service has been good. It's easy to interact with them, and they let me know if there's an outage. They try to be helpful. There have been quite a number of outages wherein the internet service will go out and come back in after 15 minutes, sometimes longer. They are quite frequent and a lot of my neighbors complain too. We have to reboot the modem or sometimes it comes on by itself. I work from home, so I have to switch over to my hotspot.

Thanks for your vote!

Response from Mediacom Cable

July 22, 2025

Good afternoon,

We appreciate your business.

Joan

EugeneOcean View, DE

Verified purchase

Customer ServicePriceStaffRates

Reviewed July 9, 2025

When I bought the place that I live in now nine years ago, Mediacom was the only option. I've been with them for nine years, and I've been very happy with them. More recently, they now have a mobile service for cellphones in the area and they reached out with me with offers. Every now and then, they'll have a month or two of HBO or Showtime and they'll offer it for free. I get some texts or emails about it.

Whenever I've had to have anyone come to my residence, they've always been very polite. They get the job done. Even if they discover it's a cable repair out on the street, they make everything very clear to me and get it done. One thing I really like is that this is a seasonal home for me and their pricing goes six months in season. This is a beach place in Delaware. The six months during the winter, they reduce the rate by 50% because they know that it's not getting used. I come down on weekends and around the holidays like Christmas, but mostly, it's a seasonal place.

The only thing is this seasonal place is in a beach town, and a lot of people come down. We just had the 4th of July weekend and it was crowded. And when it's like that, I've noticed that the streaming coming into the TV or or some of my other devices gets a little interrupted. It gets a little blocky. I just chalk that up to there's just too many people that are all on the same service. It doesn't bother me that much. It's just something that I noticed.

Thanks for your vote!

Response from Mediacom Cable

July 10, 2025

Good morning,

We appreciate your business.

Joan

DanaMillsboro, DE

Verified purchase

Customer ServicePunctuality & SpeedTransparency

Reviewed July 9, 2025

I moved three doors from my son and he has Mediacom. Not knowing what else to go with, I went with Mediacom for internet. I watch TV in the evenings and just play with the computer and do everyday things that a retired person would do. I’m happy with Mediacom. They said there was gonna be an outage yesterday and then, they texted me right back. And everything's up and running again. So, communication was good with them.

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Response from Mediacom Cable

July 10, 2025

Good morning,

We appreciate your business.

Joan

RonaldOcean View, DE

Verified purchase

Tech

Reviewed July 9, 2025

We've been with Mediacom for 16 years and our experience with them has been above average. As far as the internet goes, I've been satisfied.

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WillieGeorgetown, DE

Verified purchase

Customer ServicePriceRates

Reviewed July 9, 2025

Mediacom could improve their pricing. I have internet with them. I no longer have cable because of the pricing. Other than that, my experience with customer service, overall, has been good.

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Response from Mediacom Cable

July 22, 2025

Good morning,

We appreciate your business.

Joan

CMillsboro, DE

Verified purchase

Customer ServiceSales & MarketingPriceStaffBilling

Reviewed July 9, 2025

Mediacom is the only cable company that I can use where I live, and I was highly disappointed with them. It constantly drops, or we could watch a movie and it would cut off. We had to start all over again. It kept rebooting itself. It was horrible. I have internet only because the cable became too expensive, and for it to constantly go on and off, I'm getting tired of paying a big bill that we couldn't even sit and watch a whole movie without it cutting off at least two or three times.

Mediacom came out, gave me some different cables. The way they ran the cables was horrible on my new home. They didn't do it in a neat way. That still didn't work. They should get better cables. Also, we got the eero which wasn't working. I have one I need to return that I'm getting charged for. When they sent me a sticker, I thought they would send me a box to put it in and return it. That's what most cable companies do, because I've lived in other places. When you return something, they give you a box to return it. They just sent me a sticker in the mail to return it. I need to get a box and return that ASAP to stop being charged.

When I call, the people are nice and try to help but there's nothing they can do about it because it's the service. When I call, they would have someone who I do not understand or they do not understand me. I try to be patient with that, too, because everybody needs a job. When my kids were in school, they offered me an intercom at a discounted rate because of my income. That was nice of them. It was for internet only but at least my kids could get their schoolwork done.

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MBethany Beach, DE

Verified purchase

Customer ServiceTech

Reviewed July 9, 2025

Mediacom is the only provider with a line to my property and I’ve been with for about a month. When I signed up, the customer service I received was very good as well as the installation of my internet.

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Response from Mediacom Cable

July 9, 2025

Good morning,

We appreciate your business.

Joan

MaureenBerlin, MD

Verified purchase

Customer ServicePriceStaffResolution

Reviewed July 9, 2025

Their service has been awful. We usually only get one bar. Once in a while, we get two bars. I contacted them, they buried a line. Still the same. Sometimes we have none. Things go off and then you have to reprogram them, which is a pain in the neck.

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Response from Mediacom Cable

July 29, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm that you are not having issues , also im very sorry after speaking with you that you dont recall making the review at all . I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

JohnPort Saint Joe, FL

Verified purchase

Customer ServiceTechPricePunctuality & SpeedRefunds & Payouts

Reviewed July 7, 2025

Several times a week, I lose connectivity... sometimes for a minute, sometimes for a day. My speeds are down to the 200 Mbps range and I pay for 1Gig daily, especially during the summer vacation season. I am waiting for another competitor that says it is coming in next year... Comparative speeds for 60 percent of cost. My contract should be up by then... yes, I plan on switching... and I quit calling long ago as it does no good, service becomes mediocre within a week of the call... I want service I pay for, not excuses.

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Response from Mediacom Cable

July 8, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and set the appointment up for you . I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

FrancesLucerne, CA

Verified purchase

Reviewed July 6, 2025

Tech unable to install service on both tvs. Just wanted the sets to be connected as they have been for the last forty years each summer at my lake house. This was done on July 3rd and as I had many guests for the holiday weekend, children included, they were disappointed.

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CamilleCedar Rapids, IA

Verified purchase

Customer ServicePriceRefunds & PayoutsRates

Reviewed July 5, 2025

When call in to Mediacom for assistance with an issue. The customer service people are great. But, when they come to my home in person they are not always trained the best and sometimes do not know what they are doing. This is a training issue. Now for Pricing. The prices are too high. I am struggling financially and it is going to come down to paying my mortgage or cable and my mortgage will win every time. Your pricing structure is too much.

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CharlotteToney, AL

Customer ServiceStaff

Reviewed July 5, 2025

Have been a customer for about 15 years. I only have Internet service which is satisfactory for me. Supposedly I have a leak on my line and they cut my service off even after I spoke with a tech who stated my line was safe and not to worry about it, my service will not be shut off. I have a line connected to the outside box hooking up directly into the router. No t-line or anything weird. Same router, same setup for years, but now they're weird about getting into my house to check my line. State they left door hangers and notifications, but since I'm home 98% of time I can verify nothing of the sort has happened.

I received a letter and phone call on 6/28/25 with a threat of no access appt no service. Made an appt for July 4th which they verified they were working that day. Called office on 6/30/2025 and tech said my line was secure and not to worry about appt or getting service shut off. No MediaCom employees on my road on July 4th during the hours of my appt time. July 5th my service is shut off and the person I spoke with has no record of the conversation I had with the tech on June 30th and since I had a leak on June 19 & 20 it needs to be checked out. What is really going on?

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JulianSpanish Fort, AL

Verified purchase

Sales & MarketingStaff

Reviewed July 5, 2025

I recently moved & previously had ATT fiber. Only Mediacom available in new location. After a truly bumpy start (sales person had my order really messed up) I had some really great help getting it right, (Ruth, I think?) & then really nice help fine tuning my connection for my tastes (gamer here). There were certainly bumps with AT&T as well, so... So far, Mediacom has done well for me!

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Response from Mediacom Cable

July 7, 2025

Good afternoong,

We appreciate your business.

Joan

TommyFortson, GA

Verified purchase

StaffBilling

Reviewed July 5, 2025

We returned the 4 boxes to our local store. We are an older couple and realized we would not use. Instead of giving us a credit on our account they CUT OFF OUR WIFI. This has been a nightmare. One nice technician reinstalled but getting everything up and rolling again has been a job for our adult children and us.. The bill is still not correct. We are set up on autopay and have talked to 4 different people and still not straight. We have been with Mediacom for years and we are very upset.

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Response from Mediacom Cable

Aug. 28, 2025

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

WilliamCedar Rapids, IA

Verified purchase

Customer ServiceSales & MarketingPunctuality & SpeedStaff

Reviewed July 4, 2025

Still waiting for the SIM card to be sent so I can change over. Very happy with. The customer service went out of the way to take time to engage with me and do their best solve and understand. Important note.. Initially after an acct. inquiry made by myself, FELICIA, told me about this promotion, followed up diligently to not only get me signed up but to help me with a problem that I had transferring my phone number. Please give her sales credit. However I was also contacted by a salesperson named J....? He worked very hard to try to get the phone unlocked and get me an upgrade to my internet along with a new service. Please make an exception and credit him also. Thanks.

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DarleneOrange Beach, AL

Verified purchase

Customer ServicePunctuality & SpeedStaffTransparency

Reviewed July 4, 2025

Modem struck by lightning. Mediacom personnel very helpful in staying in touch with me and keeping me updated as to when new equipment would arrive and appointment date and time. Also, inquiring if appointment time still good or needed to be changed. Tech who came to my home the first time and the last time to complete my orders were both very professional and knowledgeable. I would recommend Mediacom highly for your TV, Internet and now even my cellular phone needs!

Thanks for your vote!

Response from Mediacom Cable

July 7, 2025

Good afternoon,

We appreciate your business.

Joan

VivianCloquet, MN

Verified purchase

Staff

Reviewed July 3, 2025

We had an appt to have Mediacom internet on Friday, June 27. A technician came by and was unable to install the internet because the trenching crew needs to come by and because everything wasn’t set up correctly so that he could proceed. He said they would be back this week and… nothing!

Thanks for your vote!

MarthaGifford, IL

Verified purchase

Price

Reviewed July 3, 2025

I am a long-time member of Mediacom. There have been a few times I have not been happy either with service or the cost. But over time the service has improved. The cost is a factor and hope they can keep it down as much as possible. The only concern I have is that with a new little box that that is needed I think for the signal that sometimes there is an interference of the picture stopping and a loading video pops up. That can be annoying. Otherwise, I remain a loyal customer.

Thanks for your vote!

Response from Mediacom Cable

July 7, 2025

Good afternoon,

We appreciate your business.

Joan

LorraineSun City, CA

Verified purchase

PriceBillingRates

Reviewed July 3, 2025

So proud of Mediacom for keeping monthly bill to $39.99 which is affordable. I brag to friends and relatives about how fair you are. Then this month it goes up to $49.99, this sounds pretty cheap to most. But I'm that senior on a fixed income and every month something goes up. So I'm not unhappy with MediaCom service, it's the BEST. But I would have been a much happier customer if you didn't raise the price. Thank you, Lorraine **.

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DianeWest Des Moines, IA

Verified purchase

Customer ServicePriceRates

Reviewed July 3, 2025

I called to get a reduced price for my internet service since some lower cost options are now available in my neighborhood. I had to take reduced service to get a price reduction. I don’t have another else to say.

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Response from Mediacom Cable

July 7, 2025

Good afternoon,

We appreciate your business.

Joan

JudithOttumwa, IA

Verified purchase

Staff

Reviewed July 3, 2025

My Mom wanted to change her plan. She’s VERY hard hearing so I was the go between. I spoke with Sherita & Debra. Cody was the installation tech. All 3 of them were phenomenal! Very professional, kind, informative & helpful. Great positive experience with all 3 of them. And a special thank you to Cody. My Dad passed away 2 months ago, the reason why she wanted to change her plan. I purchased her a special memorial bracelet with Dad's photo on it. When Cody came in she immediately said, “look what my daughter gave me” and showed her bracelet to him and told him her husband passed away. Cody was so kind to her and engaged conversation with her. To say it tugged my heartstrings would be an understatement. Cody was so patient, attentive and kind to her. He was very genuine, and in today’s world that is rare. So thank you Cody for showing a grieving widow compassion!

Thanks for your vote!

Response from Mediacom Cable

July 7, 2025

Good afternoon,

We appreciate your business.

Joan

OlaEast Moline, IL

Verified purchase

Staff

Reviewed July 3, 2025

I contacted Mediacom when my TiVo wasn’t working and the technical support informed me that I was missing my HDMI1 cable. I realized that I had removed it with other cables to an old DVD/VHS player in place of a new DVD player. The technician explained which box to attach the cable to along with HDMI1 and everything worked great after that!

Thanks for your vote!

Response from Mediacom Cable

July 7, 2025

Good afternoon,

We appreciate your business.

Joan

BettyAlbany, GA

Verified purchase

StaffHonesty & Transparency

Reviewed July 3, 2025

The signal doesn’t hold. It’s will work for maybe a minute then it’s out. Your internet signal is too weak for this area. I have bought 2 boxes and now using your box and it still doesn’t stay connected. I have been lied to from the beginning about which service I was getting. This is too much. A business shouldn’t operate in this manner. Out of all the technicians (and there have been a lot of them) no one has solved the problem.

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KayDaphne, AL

Verified purchase

Customer ServiceStaffRates

Reviewed July 3, 2025

My Customer Service Representative named Misty assisted me today. She was very friendly, knowledgeable, professional & truly wanted to help with services I needed. She made me feel like a valued customer. I asked if she could check on an item for me which required input from a Supervisor. Misty told me she would check on everything & call me back. I was very pleasantly surprised when within a short time, Misty called me back, gave me the information I needed & completed the account changes. This young lady deserves a 5 star rating & is definitely an asset to the Extreme/Mediacom organization! 😀

Thanks for your vote!

Response from Mediacom Cable

July 7, 2025

Good afternoon,

We appreciate your business.

Joan

Mary AnnDes Moines, IA

Verified purchase

Customer ServiceStaff

Reviewed July 3, 2025

Experienced many freezes, black-outs & Video Loading. Went black on all channels: Video Loading. Called Cust Srvc on Sun, spoke to Jason. He was very patient & helpful. The push out didn't work so an appt was sched. Billy arrived on time - checked everything, put a new connection on pole outside. All works. Extremely satisfied with Mediacom's cust srvc--A1!

Thanks for your vote!

Response from Mediacom Cable

July 7, 2025

Good afternoon,

We appreciate your business.

Joan

JackqelineAmericus, GA

Verified purchase

TechStaff

Reviewed July 2, 2025

My cable kept going out and the tech came out and determined that I needed a new Wi-Fi box and he exchanged it out and it’s been working perfectly fine ever since. The technician was very knowledgeable, friendly, and he got the job done.

Thanks for your vote!

Response from Mediacom Cable

July 3, 2025

Good morning,

We appreciate your business.

Joan

MarkJefferson City, MO

Verified purchase

Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaffTransparency

Reviewed July 2, 2025

It took 11 days for Mediacom to get my service restored. Service went out on a Thursday after a very brief power outage (5-10 seconds). Mediacom couldn't get out to see me until Saturday. This technician verified there were no issues inside my home. He found a problem with the splitter (?) in the pedestal by the street. I was told they had to get a part from Columbia and would be out Monday to replace it. No one came out Monday. I waited until Wednesday to check on the status. I was told someone was on their way and would be here by 8:00pm. No one came out. I called again and was promised someone would be out on Thursday to make the repair. No one came out. No one came out until the next Sunday to troubleshoot the problem. And my service was finally restored.

What bugs me is that three separate times I was promised service that never happened. And Mediacom NEVER contacted me to give me updates. The most important aspects of good customer service is not making promises you can't keep, and make sure your customer knows what you're doing or what you're going to be doing. You don't do that. Eleven days without service is inexcusable. And, I have heard from many others that they have experienced the same thing.

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Response from Mediacom Cable

Sept. 30, 2025

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

LeeSavanna, IL

Verified purchase

CoverageMaintenanceStaff

Reviewed July 2, 2025

Had to keep resetting our service four times in an hour or two. Your people would tell us to keep resetting it. That it was always our fault that it kept going out. Would never send technicians out to fix it because we were always doing something to cause it. When we did nothing to it. But we're always told to reboot it by turning it off and on or to unplug it it and replug it back in. Then turn it off and back on then go to settings and and go through all those steps each and every time. Why could you not just fix it!!!! So we are canceling.

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SethStrafford, MO

Verified purchase

Seth increased rating by 4 stars.

TechPricePunctuality & SpeedStaff

After a positive interaction with Mediacom Cable, Seth increased their star rating on Aug. 13, 2025.

Updated review: Aug. 13, 2025

After some difficulties, Mediacom has corrected and continues to correct the issues I was having. They were kind enough to credit my account for the terrible cause.

Original Review: July 2, 2025

Quick setup and install however, I’m not getting the promised speeds. The tech came out and did what he could for the time being. I will not give a good review until the problem is fixed. I also haven’t received any compensation for the lack of promised speeds. No reduced cost for the month or anything. Was told I have to wait until the tap is installed and have to suffer. Your technician for our area though is very knowledgeable and helpful.

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Response from Mediacom Cable

Aug. 13, 2025

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

DianeSpringfield, MO

Verified purchase

Customer ServiceStaff

Reviewed July 2, 2025

The installer was great. He knew what he was doing and took care of everything. I have no complaints so far. I wish Mediacom Mobile would have worked with my phone, but we just couldn't get it to work with texting correctly. Had to drop it. Hated to, but needed to.

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Response from Mediacom Cable

July 3, 2025

Good morning,

We appreciate your business.

Joan

KristiGeneseo, IL

Verified purchase

TechPunctuality & SpeedStaff

Reviewed July 2, 2025

We have had connection issues every day for about the past month, losing service or slow connection several times a day. When the technician came out he could not find a true reason for the issue and tried to blame it on our modem, which we have had zero issues with until that afternoon. When looking at our equipment he knocked over and broke a statue on our piano, that cannot be replaced and took a small chunk out of the top of the piano. Since the service visit there have still been several outages and problems in our immediate area that has nothing to do with our equipment or line.

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RobbieYoungstown, FL

Verified purchase

Customer ServiceSales & MarketingStaffBillingRates

Reviewed July 2, 2025

I spoke to someone about my bill, why it had gone up, they had someone call me, about a promotion but I cannot understand it, and I have been sick. So I have been a customer for a long long time. Just wish I could get a better rate, and my bill had not gone up.

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Response from Mediacom Cable

Sept. 24, 2025

We appreciate your business.

Warmest regards,

Joan

TomDes Moines, IA

Verified purchase

Staff

Reviewed July 2, 2025

Austin was very helpful. He removed 2 devices that were in conflict with the Eero and it's been working much better! We’ve had your service people here over a dozen times in the 4 years we have lived here. We never had any trouble in Urbandale but a lot of our neighbors have had problems with any kind of internet service.

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Response from Mediacom Cable

July 3, 2025

Good morning,

We appreciate your business.

Joan

ZacharyRogersville, MO

Verified purchase

Customer ServicePriceRates

Reviewed July 2, 2025

I've been with Mediacom for over 7 years now and my service has been horrible. Constantly dropping through out the day. There have been techs out over the years and the problem clears up for a short time but it always comes back even after hardware changes on my part. I also have to constantly call to get onto a new promo price and even that isn't always a good price. This year for example I was told the best offer would be 95$ a month, when new customers are able to lock in 65$ a month for 2 years.

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Response from Mediacom Cable

Sept. 24, 2025

Good afternoon,

Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your service. We have attempted to call you several times, but were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

We appreciate your business.

Warmest regards,

Joan

AleksandrCedar Rapids, IA

Verified purchase

PricePunctuality & SpeedRates

Reviewed July 2, 2025

I have not encountered any major issues with Mediacom yet, the internet is fast and reliable so far, with only 1-3 fixes happening each year in my area for about 1 to 5 hours, but with the internet working at the same time as fixes going on, that's about it, the only thing I wish is for a prices to be lower for people who use their service for 5+ years something like that.

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Response from Mediacom Cable

July 3, 2025

Good morning,

We appreciate your business.

Joan

JoeyNavarre, FL

Verified purchase

TechRefunds & PayoutsStaffBilling

Reviewed July 2, 2025

My internet and television cable went out on May 12th. A service technician came out on May 18th to drop a temp line which only lasted 2 weeks. They dropped another temp line on June 8th which only lasted 1 week then dropped another temp line on June 20th. I still have no internet or cable television nor have they come back to buy the cable and it has been over a month (40 days) since it was requested. I was also told that I would be credited for the month without service but still have not received a credit on my bill. As a customer for over 30 years, I expected better service..

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Response from Mediacom Cable

Sept. 24, 2025

We appreciate your business.

Warmest regards,

Joan

ForestCarbondale, IL

Verified purchase

Punctuality & SpeedStaff

Reviewed July 2, 2025

I rarely had any dropouts in connection and data speeds were reasonably stable. My equipment setup and return process was easy to manage, the Mediacom staff were great to work with and happy to help with any questions or concerns. I am happy to say I had a great experience with Mediacom through my stay.

Thanks for your vote!

Response from Mediacom Cable

July 3, 2025

Good morning,

We appreciate your business.

Joan

LarryNavarre, FL

Verified purchase

TechStaff

Reviewed July 2, 2025

Had service folks come by and they can not help. Lost picture for 5 hours last week. System worked better when cable. Also picture goes out during bad weather. Service folks are good and courteous but system stinks. Looking for other providers and so are many of my neighbors and customers.

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TomKendallville, IN

Verified purchase

PriceBillingRates

Reviewed July 2, 2025

When I subscribed for variety TV that includes Local TV, I understood that as one price $90 (Kendallville office right before they closed it had told me about $110). Then the bill comes and shows $40 and a Local Broadcast Surcharge of $27.71on top of the Variety price.! I'm not sure I will be able to afford to keep cable TV at those prices on my limited retirement income.

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NaveenMoline, IL

Verified purchase

Reviewed July 2, 2025

They increased the monthly amount $60 to $ 80 after 2 year of usage which is too much for me. I am planning to shut this services in future if they will not reduce the amount. From Next Month around July 10 they are going to increase, so please reach out to me before that. Else I will thing to shut this services.

Thanks for your vote!

Response from Mediacom Cable

Aug. 13, 2025

Good afternoon.

Thank you so much for taking the time to write and post your review. I am sorry to hear about your issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

LelandNewton, IA

Verified purchase

Leland increased rating by 2 stars.

PriceRates

After a positive interaction with Mediacom Cable, Leland increased their star rating on July 8, 2025.

Updated review: July 8, 2025

MediaCom contacted me, during the conversation I was informed that we no longer have data caps; I like this change a lot. I was also provided additional information about my plan, and updates to it. I still feel the price is a bit high, but MediaCom's diligence and following up with my concerns has improved my perspective of the company.

Original Review: July 2, 2025

The service, when functioning works well for the most part. The interruptions aren't excessively common. My biggest complaints about my Mediacom service is that there are built in data caps. And the price, paying over $100 a month for internet is steep. Unfortunately in my apartment complex Mediacom is the best option available, so there isn't a lot of competition when it comes to this building.

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Response from Mediacom Cable

July 8, 2025

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

StephanieWillard, MO

Verified purchase

Customer ServiceCoverageMaintenanceStaffTransparencyResolution

Reviewed July 2, 2025

Updated on 08/06/2025: It affects my internet service. I called to cancel my Mediacom internet service. It took me three phone calls to cancel. The customer retention team didn't call me back the first time and the second time they called back and hung up on me.

Original: I called twice about this. The customer service rep was very polite. However, the repair technician did not fix the issue. The plastic Mediacom box in the outside of the house still has a broken cover. The box is on the back of the house. The box is about the size of a basketball. The box is so old that the cover broke. I am using a bungee cord to try to keep the cover on, but it does not work well.

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JasonGulf Breeze, UT

Verified purchase

CoverageTechStaffBilling

Reviewed July 2, 2025

We recently moved form Tooele, UT and coordinated the move to allow my wife to give 2 weeks notice, 10 days to move and 5 days before starting her new Florida job working remotely from home. During her onboarding and first day, she experienced several service interruptions, re boots and poor signal. She was told by her new job that she would have to restart in 1 week. She lost 36 hours of pay or $972.00 ...

We had to switch everything to our personal modem and router to get back on line, a technician came back the following day and confirmed issues with line from ped to house, made adjustments and signal strength increased. Why wasn't this check during installation 2 days prior my wife's job? We chose the fastest internet you have available which is pathetic compared to the areas we have live din Utah and Missouri. Your system needs upgraded. And with all the people we spoke with no one offered any compensation (reduced bill or free months) for my wife's lost income. 1 week of her pay, covers the entire year of MediaCom billing...

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Response from Mediacom Cable

Sept. 23, 2025

Good morning ,

Thank you for your review. I'm sorry to hear about the service issues that you have experienced. Could we please get your account number, address and name that we can look into your account and assist you. I'm willing to help you is there a good time I can reach out to you and a good contact number you can be reached on. Our contact number is a 24 hr number at 855-633-4226 and we are here to help you resolve any issues you are having or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business.
Warmest regards,

Joan

PaulPrinceton, KY

Verified purchase

Customer ServiceOnline & AppStaff

Reviewed July 2, 2025

The installer didn't setup my Eero account on my phone. I can't see anything as far as what is connected to my internet connection. I have tried to get help from online technical service but so far still haven't been successful. Thanks for the opportunity to remedy the situation.

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TinaOcean Pines, MD

Verified purchase

Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

Reviewed July 2, 2025

Fast, responsive appt. technician was able to replace the equipment and have the tv working quickly. He told us to call back if we had any more problems. I was pleased that a technician could be sent to my home so quickly on short notice. I have been a long time Mediacom customer and plan to continue my service.

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Response from Mediacom Cable

July 3, 2025

Good morning,

We appreciate your business.

Joan

MikeCataula, GA

Verified purchase

StaffEase of Use

Reviewed July 2, 2025

My modem router failed and had to be replaced. The Mediacom support was excellent and configured the new modem so that I was back in business. I had two replacement modems and the first one failed on configuration. The second one worked. The support person was patient and worked with me until all was okay.

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Response from Mediacom Cable

July 3, 2025

Good morning,

We appreciate your business.

Joan

DougMountain Lake, MN

Verified purchase

Customer ServiceStaff

Reviewed July 2, 2025

Both technicians were great and got it figured out. It did not take long and they called ahead and let me know what they had found and answered all my questions. They got it going and now it is working the way it should be. The TV and internet are much better now.

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Response from Mediacom Cable

July 3, 2025

Good morning,

We appreciate your business.

Joan

NickEsko, MN

Verified purchase

Customer ServiceTech

Reviewed July 2, 2025

We just switched last month to Mediacom's Fiber option. We have gone almost 2 weeks without reliable internet and the earliest response was 1.5 weeks out. This was very disappointing. I would not recommend this service in my area. Hopefully this improves but we are strongly considering switching back to our other provider.

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Response from Mediacom Cable

July 8, 2025

Good afternoon ,

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

OliviaMarion, IA

Verified purchase

Customer ServiceSales & MarketingPriceMaintenanceStaffRates

Reviewed June 25, 2025

I work from home and I was advised that there would be planned maintenance in my area this week. There were no timeframes given (normally when this happens it’s 10pm-6am) and I have been out of internet for several hours now. I called in and they said the maintenance could take up to three weeks. This is unacceptable. I understand upgrades need to happen but a lot of people work from home and depend on consistent service for the price I have to pay. I’ve had multiple issues with service cutting out this year alone and every year I have to call and threaten to leave or downgrade for them to slap a coupon on my account. This is just not good business practice. If Mediacom wasn’t the only option I have living where I do, I would never use it or recommend it to anyone. Do better.

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MaryBay Minette, AL

Verified purchase

Punctuality & SpeedMaintenanceRates

Reviewed June 25, 2025

I got internet from Mediacom because I needed a better connection with the phones and the Wi-Fi. I’ve had them for about two years now.

I have had some outages in the past, and right now my front doorbell is not working. Contacting their representative is easy because when I call, they’ll send somebody out after they make an appointment date for me.

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Response from Mediacom Cable

June 25, 2025

Good afternoon,

We appreciate your business.

Joan

HeidaMillsboro, DE

Verified purchase

Rates

Reviewed June 24, 2025

My daughter told me about Mediacom and I’ve had them for nine years now. Sometimes it’s good, sometimes it’s not. Sometimes it gets affected by storms. However, it’s easy to contact someone from there. They have crisp, good and clear service. I like watching news and a couple of channels with it.

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LoraCulver, IN

Verified purchase

TechPricePunctuality & SpeedStaffRatesResolution

Reviewed June 24, 2025

We've had a good relationship with Mediacom. Now, we have to go through the operator to get a person, but it's fairly quick, and the service people take care of us. Every time the internet goes out, they handle it as quickly as possible. I do think I pay an exorbitant amount for what I have, but I've been with them all these years and I'm not fixing to change unless something drastic happens.

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Response from Mediacom Cable

June 25, 2025

Good afternnon,

We appreciate your business.

Joan

NilmaMillsboro, DE

Verified purchase

Customer ServicePunctuality & SpeedStaffBilling

Reviewed June 24, 2025

Mediacom has good people working for them, it’s just the service is not the greatest. We’ve been constantly having interruptions since January. Every time I’d call, they’d tell me to reboot my system, which is easy to do, and it comes back within a few minutes. It’s just annoying when I’m doing something and then all of a sudden, there’s no internet. But it’s not the people ‘cause they’re great. It’s solely the service.

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Response from Mediacom Cable

July 7, 2025

Good afternoon ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy to inform you like I mentioned in the call to you we have applied credits for the outages in your area towards your account for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

KrisNorwalk, IA

Verified purchase

Customer ServiceStaffBilling

Reviewed June 24, 2025

We’ve had Mediacom for many years for every residence we’ve had. Lately we had a really awful experience with a gentleman that was sent here to fix a situation. He was extremely disrespectful in our home, didn’t do the job that he was sent to do, and left a large mess. Eventually, they sent another gentleman out who was amazing. He apologized to us, said that it should have been done differently, and corrected it. We have gamers in the home, and we use a Fire Stick or a PS5. We stream everything with YouTube. That’s why I was so frustrated when we had an issue. When we have no internet, we have nothing.

I had a bad experience with a customer service rep when I had an issue. My adopted son who works for the company told me that my stuff was all wrong, so he advised that I get them fixed. The first rep I called was so rude. She had the nerve to say, “Why don’t you just have your son move in with you and you can get the cable for free?” I spoke with another rep who was helpful and got our bill down lower. Now we have good service. Up until that point, I didn’t know we even had any other options. I had multiple conversations with different people through Mediacom and never been offered other options. I was blessed to be able to speak to that representative who was amazing.

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Response from Mediacom Cable

June 27, 2025

Good morning,

We appreciate your business.

Joan

GinaDover, TN

Verified purchase

Customer ServiceTechSales & MarketingPriceStaffRatesResolution

Reviewed June 24, 2025

Mediacom has become too expensive. I have them for eight years now and they’re the only ones available at the Lake. I have to have internet because of my father’s pacemaker. It’s too expensive just for that purpose. Their price started at $29 and it went up to around $80. They keep going up without warning. They have given me a little bit of a discount, but it's still ridiculous. Other than that, their customer service is wonderful.

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AHahira, GA

Verified purchase

Customer ServiceTechPriceRates

Reviewed June 24, 2025

We watch the news and PBS on Mediacom. The quality is very good. Then, we go from there to the streaming service mostly because it just seems like the more mature and better quality shows, like BritBox and Acorn. I don't have any complaints. We had an option about a month ago to go to another internet provider and we opted not to. Our experience is very positive most of the time. When we have issues, my husband will call and they take care of it. They do not respond to me, especially if it's an email later in the day. I guess they don't think I know what I'm talking about. The prices have gotten a little out of line, and we're living in rural Georgia, where we don't have a lot of options. Still, as long as one of the options is Mediacom, it's fine.

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Response from Mediacom Cable

June 24, 2025

Good morning,

We appreciate your business.

Joan

ShannonGulf Shores, AL

Verified purchase

Reviewed June 24, 2025

I've had a great experience with Mediacom. I've only had them for a couple of months since I moved into an apartment. I just got the internet and use it for my computer and watching TV. I really like the service so far.

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Response from Mediacom Cable

June 24, 2025

Good morning,

We appreciate your business.

Joan

KenDover, TN

Verified purchase

TechPrice

Reviewed June 24, 2025

I've had Mediacom since March and I just got the WiFi service. The installation as well as the cost and quality of the service were all good.

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Response from Mediacom Cable

June 24, 2025

Good morning,

We appreciate your business.

Joan

LaurieMillsboro, DE

Verified purchase

Customer ServicePunctuality & SpeedStaff

Reviewed June 12, 2025

We moved and Mediacom was our only option where we live. Our internet connection is considered high speed and we use their other components too. However, nothing is faster than it was with Verizon. Mediacom is lacking some things that we had before that we liked. We cannot pause the TV or record anything, for example. We had those features with Verizon and I feel like we are still paying as much as we had before.

Still, Mediacom’s customer service has been fine. We had somebody come to the house a couple weeks ago as some of our networks were glitching. The guy said that whoever did ours initially had some wires cramped. He fixed what needed to be fixed, and he was great. We would recommend them only because they are all we have.

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Response from Mediacom Cable

June 16, 2025

Good morning,

We appreciate your business.

Joan

KennethDes Moines, IA

Verified purchase

Customer ServiceTechBilling

Reviewed June 11, 2025

Called Mediacom since 4-28-25, also 5-20-25, 5-30-25, 6-4-25 and 6-11-25 left message about yard damage with Bill **, Communication Data Link ** who came out & took photos. NO GRASS YET!! Huge safety problem for neighbor kids playing in this area. Dirt needs to be raked level, holes filled, grass laid and straw blanket installed to prevent erosion.

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RichardGilbertsville, KY

Verified purchase

Punctuality & SpeedRefunds & PayoutsStaff

Reviewed June 11, 2025

$150/month for 1 gig internet that isn't fiber optic. Can't have a week go by without multiple outages. Seeing the same package I have being offered to new customers for $70, Mediacom needs to take care of its loyal customers first rather than focus on getting new customers. Especially when we can't get the speeds we pay for.

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Response from Mediacom Cable

Sept. 17, 2025

Good morning ,

Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. Im sos orry I havent been able to reach you on muliple attempts . I appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554, Number of messages may vary. Msg&data rates may apply. Reply HELP for help, STOP to cancel. SMS T&C: https://mediacomcable.com/legal/sms-terms-and-conditions/ Privacy Policy: https://mediacomcable.com/legal/privacy-policy/

We appreciate your business and look forward to continuing to serve you.

Warmest regards,

Joan

CharlesDuluth, Mn, MN

Verified purchase

Reviewed June 9, 2025

1st tech ran a 180' fiber wire around whole of house. Second tech moved it after I installed a ground rod 40' from Mediacom service (only a 10' bury). Drop and bury tech looped 140' of fiber under porch and had a conduit up an outside wall that is not even close to level.

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JanetDes Moines, IA

Verified purchase

PricePunctuality & SpeedStaffBilling

Reviewed June 8, 2025

I've been with Mediacom for so many years and it’s the only one I've ever been with. I only have Wi-Fi internet, and it’s kind of expensive for a service that goes out a lot. But they do notify me in advance when it’s gonna be out, for how long, and they send a text the moment it comes back on. I’ve only reached out to customer support a couple of times when they turned my internet off because my bill was overdue, and they’ve been very good about giving me an extension and getting it back on, so they’ve really worked with me on that.

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Response from Mediacom Cable

June 9, 2025

Good morning,

We appreciate your business.

Joan

CharleneJefferson City, MO

Verified purchase

Customer ServiceMaintenanceStaffBilling

Reviewed June 7, 2025

I have the internet services with Mediacom and sometimes, I have problems with it. I can be sitting there and my TV and my internet would go out. I'm sitting there for almost a whole day and they expect me to pay that bill. I have an autistic grandson, and he loves to watch TV and likes to play on his phone. When it goes out, he's throwing a fit. It gets bad. Plus the bill starts in one place, one minute, and the next thing you know, it’s higher. But my kids love to watch TV so I have no other choice.

I've been with Mediacom for a long time and I've had to contact them several times. The customer service is good. But hopefully, they can get their internet services to work a little bit better than what it has been. I am dissatisfied.

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VioletFayetteville, TN

Verified purchase

Customer ServiceStaff

Reviewed June 7, 2025

I used Mediacom a long time ago and I am using them again. The customer service representative did very well during the setup and my husband said the technicianan who installed was real good. I just got internet and the quality has been a lot better. I did call once because it was going in and out. It took them a couple of days, but it's been a lot better so far. Everybody seems to be satisfied with it as far as my family goes.

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Response from Mediacom Cable

June 9, 2025

Good morning,

We appreciate your business.

Joan

BrianGifford, IL

Verified purchase

Reviewed June 7, 2025

I granted access and if they were able to make it in. Wire is still hanging low and is pulling siding off my house. I have not received any notifications and I did see that my gate is blocked. I still need apt made in the afternoon, I work until 3pm in Rantoul Monday. Indeed apt so I’m at the house when they are available.

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Response from Mediacom Cable

Sept. 9, 2025

Good afternoon,

Thank you for taking the time to write and post your review. Were unsuccessful in reaching you. Is there a good time and phone number for us to call you? We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554,

We appreciate your business.

Warmest regards,

Joan

SarahJohnston, IA

Verified purchase

Customer ServiceContract & TermsTechRates

Reviewed June 7, 2025

We have two services from Mediacom. House internet, and a business internet with phone.

We’ve had them for more than five years.

We were having issues with our phone which is our business line. Sometimes, all of a sudden, there would be no landline at all. It was like that for two or three days at one point. And then we finally called and they had sent someone out.

The internet freezes all the time. It's important, but our business phone line is way more important because we're a service business. We lost a lot of business from that. If I could get out of the contract, I would, but we can't because we signed a thing with Mediacom. We used to have an actual building, and then we sold that, so we had a separate deal out there. When we sold that building, we couldn't get out of that contract, so we had to have it at our house, so we have two separate packages.

There's another guy that came around, offering fiber optic, this new fancy stuff. They’re saying, “Oh, we can get you this deal.” But the main reason that we can't get out of our Mediacom contract is because we would lose our phone number. And we've had it since 1960, so that's a big deal. We can't switch our phone number over to a different company without losing it.

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TimothyMound City, IL

Verified purchase

Customer ServiceTechPricePunctuality & SpeedStaffRates

Reviewed June 7, 2025

I use Mediacom for high-speed internet. I shopped around for prices, but it's not about the prices. It's about the services, because I tried other people and my devices didn't work. They work with Mediacom.

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Response from Mediacom Cable

June 9, 2025

Good morning,

We appreciate your business.

Joan

IvoryHerrin, IL

Verified purchase

Customer ServicePricePunctuality & SpeedStaffRates

Reviewed June 7, 2025

I was actually new to the area, so I asked my neighbors who their internet provider is. They recommended Mediacom. I have internet and cable with them.

Customer service was fine, but when I went into the Mediacom office, I waited a long time. I later found out the lady handling the walk-ins was new, so I understand why it took so long.

The installers came out and installed what needed to be installed. It was quick and it went fine. The service is really good. I haven’t had any problems with it so far. It’s a plus for me.

Thanks for your vote!

Response from Mediacom Cable

June 9, 2025

Good morning,

We appreciate your business.

Joan

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Mediacom Cable Company Information

Company Name:: Mediacom Cable
Website:: mediacomcable.com