Mediacom Cable Reviews

I just have Mediacom's internet. I use it to mainly watch cat videos and check email. No high streaming. I didn't experience outages while I was at home, but I heard there were some while I was at work. Other than that, it was good. I closed my account because I had to move.

I liked Mediacom Cable's internet speed. The installation was quick. The techs came back and buried our cable. I use the internet every day. I have the TV and the one device on my TV. I hope the price stays low.

I liked Mediacom's rate and availability in my area. Currently, I use their Internet service for a rental home where I'm staying and so far, I haven't run into any significant issues since the early days of setting it up. The package I have is around $19, but the next tier leaps to nearly $50 or $60. An intermediate option would certainly be beneficial.

Mediacom Cable is the only provider that I've heard of in the area where I live. They have great service including their customer service.

I have Mediacom Cable's internet and so far, so good. I contacted them yesterday because I have an outage at my house. They will schedule a day to send somebody out. Other than that, we've never had a lot of issues. The cost is a little high, but the quality is there.

Recent cable work on our street is unacceptable! Flags and paint marks were left in our yards and tower cannisters were left wide open to sight and the weather; Please rectify. It is very embarrassing and unprofessional! Please make us feel we deserve something special for paying $100 a month for wifi! Could we receive compensation for this mess please?

We have been with Mediacom for 44 years, and they recently lowered our Internet speed. They said in order for us to get the same price we have been paying, we either had to stop service for 90 days, or purchase their cellphone service. I already have reliable cellphone service,so, I'm going to switch to a different Internet provider.

Mediacom was the one available in the apartment complex for television. But DISH was better. I’m paying more and I’m getting fewer channels than I did with DISH. Mediacom doesn’t have DISH scapes or the radar on the screen where you could pick up. There’s just a lot it doesn’t have. It’s expensive and costs more than it’s worth. There’s not anything Mediacom can fix, that’s just the way it is with them.

We have our cable and internet with Mediacom for around 25 years now. The cost is high but the quality is good. When the boxes went bad a couple of times their technicians came out within 48 hours. They were great and overall I’m very satisfied.

So far everything’s fine with Mediacom. They’re the only provider in the town right now.

When looking for internet providers do yourself a favor and look elsewhere! This is one of the worst companies not just internet providers that I have ever experienced. Our internet goes out periodically at least once a week and on numerous occasions is out multiple times every week and on same occasions for nearly most of the day. They are not cheaper than anyone else so they are not a discount provider.

I have been a Mediacom customer for years and have been satisfied with them until recently. I received a notification that the Tivo box wouldn't support Netflix starting in October. I ordered new boxes and here is where the nightmare started. Apparently when the work orders were placed, the system kicked me out of service. I called about four times over a two day period. Now I have no television service and it will be a week before anyone will come out to fix it. I am cutting ties with this company because there seems to be no concern for long time customers.

The tech Michael did good work reducing the noise on the cable line. Service has improved. Modem is no longer rebooting multiple times per day. Only minor lagging slowdowns a few times per day. He gave us suggested solution and contact numbers to replace the line in the wall to further mitigate the noise in line problem. Have started following up, but not completed suggested actions yet.

We lived out of town before, and the only place that would service us was Frontier. When we moved, they said they would come out and see if they could service our new house but they never came. We decided to call Mediacom, and both the customer service and the installation were good.

The customer service with Mediacom has been good over the years. I've been with them probably since 1999. I never have to use them because nothing breaks, but when it does, they come out or help me over the phone. Since I’m blind, they do the best they can. We had an issue with HBO Max, but Mediacom couldn’t fix it directly because it was on HBO’s side. But when there’s an issue, they’ve always resolved it. Even when there are outages, I would call and tell them I have no cable. Usually, it’s their issue.

I have Mediacom for my Internet. I've been with them for about a year, and I just use it for getting on Amazon mostly and some streaming. Mediacom provides good service. Any time I've had a malfunction, I call them and they come out right away. They're very reliable and their pricing is reasonable.

Mediacom has been great. Most of the time, their customer service reps are accurate when you call them. However, I'm just dissatisfied with their pricing, they could lower these bills down.

I liked Mediacom's pricing at the time that I signed up with them online. The process went pretty smoothly. The only thing I didn't like is they send you a bunch of extra equipment that they'll bill you for without asking. Someone came out to hook up my modem and provide service. But I don't use their equipment, so I had to do my own setup on the modem. I had to send their equipment back and that was a little bit of a pain. Also, I gotta call in every time of renewal to avoid getting the price jacked up $20 to $30. But other than those, it's all good. I like Mediacom better than when we were on CenturyLink.

I have high speed internet with Mediacom. When I first obtained the services, I thought they may have been training new people or so where I did not get sufficient information. But, for the most part, the customer service has been good. I have been with them for three years, and I use the service for work from home. I also use the Mediacom app and it is very user-friendly.

I think Mediacom has a great product, but their customer service needs a lot of work. You get transferred several times in one call, and then only if you are lucky will you get your problem resolved. I have had to have service calls, and I usually have to wait a couple of days---while I still pay for a service I'm not getting. Today is the worst. I was told a week ago that someone would be here between 8-10 to fix my cable. Then I was told 10-12. It is now 2:00 and nothing. I was told they are upgrading the entire apartment complex and will get here when they can. Mine is not an upgrade. It is a service call to fix a problem. If I had a choice, I would not sign up with Mediacom.

Cable TV channels do not display or glitch in early mornings. This problem began a few weeks ago. A Mediacom technician inspected and found nothing. Seems to me the problem is not in my equipment but in the Mediacom distribution of Cable TV in early mornings when most people are still asleep. Am I to be neglected because I watch TV in early mornings? I cannot even record movies overnight as they are garbled with glitching digital images.

I had been scheduled to have service connected 8/27/2025 from 1-5. Tech came out and said he couldn’t connect due to service had to go under the street to my house. He said they would come out in 2 weeks to do that. I was sent a new text that service date of 9/12/2025 1-5. I called every day this week to confirm my service to be connected on the 12th. I was told each time I called someone would reach out to me. That never happened, so I called each day to inquire as to the service. On Thursday I ask to speak to a supervisor and was connected to a Cindy. I tried to explain the events as they had happened and was told by her “she was not going to debate me”. I never raised my voice, but I was trying to make sure the line was going to be in place by today to get service.

We are unhappy that we cannot pre-record things to watch later. So, we would like you to cancel the TV service and the land-line phones. We will keep the internet, though. Not being able to record things is a deal-breaker. Please reconsider changing your system so people can record things. We would still keep you if we could.

If I could choose zero for the level of service I would have chosen that. That's how bad it was. Please pull the calls, look at the notes, see how long of a process it was and see how much of a hassle and costly mistake it was on you guys' part. I was not informed of all the information that I needed to start the transfer of service. That is your company's fault. Please don't go into the cell service business if this is how you guys are going to conduct yourself 'cause it's horrible and honestly I'm thinking about contacting my attorney about the fees that I had to pay to get my service restored back on because of the negligence of your agents or the greed of them trying to get a sale.

My experience with MediaCom so far has been all positive. Five Stars. All representatives including repair techs have all been friendly, courteous and helpful. They seem to be very knowledgeable of their company. I've had very few issues with the system itself and when I have call MediaCom representative have responded appropriately to resolve the issue. I look forward to continuing to be a satisfied MediaCom customer. I will also add that in the past I have had experiences with internet/cable companies that were not near as positive. Thank you MediaCom.

My questions were answered, and my decision was not questioned. There were no pushy efforts to make me change my mind and I appreciated the assistance. That is why I always call Mediacom! When I need something and can't make up my mind, I can always count on them to give me the information I need to make my decision. Mediacom carries all of my programming needs.

Service agent was informative but was not able to deal with technical issues. Forwarded me to a tech visit Tried pushing additional services I don’t want or need; eero and Xumo. I don’t understand tech questions and one of the reason I stay with Mediacom. I want it simple! And I don’t want any additional apps to deal with!!!!

JUst very disappointed with premium.... Didn't realize I had a 3 year contract with premium increasing each year.... A bit over my price range so service rep cut my grade of speed to lower the price a bit.... Don't know how much longer I can pay these kinds of fees.

The two boxes I have consistently have errors. Tiling, lag time, screen will go black then come back on a few seconds later then rewind to the point where it blacked out, then jump to live TV. This is very annoying when watching a live event. On Demand doesn't cover all channels, shows that have a OnePass set are not available for up to three days. If I could access my email if my account is closed like Comcast does, I would cut the cord and save myself a lot of money.

The $4.85 was my actual bill. I understand now because it was fully explained to me. I let the attitudes/sarcasm/etc cloud my overall judgment and automatically assumed that I was being done wrong. I didn't have any order aside from my 2 eero 7s and my subscription to the Eero Plus App.