Mediacom Cable Reviews

Mediacom has been great. Most of the time, their customer service reps are accurate when you call them. However, I'm just dissatisfied with their pricing, they could lower these bills down.

I liked Mediacom's pricing at the time that I signed up with them online. The process went pretty smoothly. The only thing I didn't like is they send you a bunch of extra equipment that they'll bill you for without asking. Someone came out to hook up my modem and provide service. But I don't use their equipment, so I had to do my own setup on the modem. I had to send their equipment back and that was a little bit of a pain. Also, I gotta call in every time of renewal to avoid getting the price jacked up $20 to $30. But other than those, it's all good. I like Mediacom better than when we were on CenturyLink.

I have high speed internet with Mediacom. When I first obtained the services, I thought they may have been training new people or so where I did not get sufficient information. But, for the most part, the customer service has been good. I have been with them for three years, and I use the service for work from home. I also use the Mediacom app and it is very user-friendly.

I think Mediacom has a great product, but their customer service needs a lot of work. You get transferred several times in one call, and then only if you are lucky will you get your problem resolved. I have had to have service calls, and I usually have to wait a couple of days---while I still pay for a service I'm not getting. Today is the worst. I was told a week ago that someone would be here between 8-10 to fix my cable. Then I was told 10-12. It is now 2:00 and nothing. I was told they are upgrading the entire apartment complex and will get here when they can. Mine is not an upgrade. It is a service call to fix a problem. If I had a choice, I would not sign up with Mediacom.

Cable TV channels do not display or glitch in early mornings. This problem began a few weeks ago. A Mediacom technician inspected and found nothing. Seems to me the problem is not in my equipment but in the Mediacom distribution of Cable TV in early mornings when most people are still asleep. Am I to be neglected because I watch TV in early mornings? I cannot even record movies overnight as they are garbled with glitching digital images.

I had been scheduled to have service connected 8/27/2025 from 1-5. Tech came out and said he couldn’t connect due to service had to go under the street to my house. He said they would come out in 2 weeks to do that. I was sent a new text that service date of 9/12/2025 1-5. I called every day this week to confirm my service to be connected on the 12th. I was told each time I called someone would reach out to me. That never happened, so I called each day to inquire as to the service. On Thursday I ask to speak to a supervisor and was connected to a Cindy. I tried to explain the events as they had happened and was told by her “she was not going to debate me”. I never raised my voice, but I was trying to make sure the line was going to be in place by today to get service.

We are unhappy that we cannot pre-record things to watch later. So, we would like you to cancel the TV service and the land-line phones. We will keep the internet, though. Not being able to record things is a deal-breaker. Please reconsider changing your system so people can record things. We would still keep you if we could.

If I could choose zero for the level of service I would have chosen that. That's how bad it was. Please pull the calls, look at the notes, see how long of a process it was and see how much of a hassle and costly mistake it was on you guys' part. I was not informed of all the information that I needed to start the transfer of service. That is your company's fault. Please don't go into the cell service business if this is how you guys are going to conduct yourself 'cause it's horrible and honestly I'm thinking about contacting my attorney about the fees that I had to pay to get my service restored back on because of the negligence of your agents or the greed of them trying to get a sale.

My experience with MediaCom so far has been all positive. Five Stars. All representatives including repair techs have all been friendly, courteous and helpful. They seem to be very knowledgeable of their company. I've had very few issues with the system itself and when I have call MediaCom representative have responded appropriately to resolve the issue. I look forward to continuing to be a satisfied MediaCom customer. I will also add that in the past I have had experiences with internet/cable companies that were not near as positive. Thank you MediaCom.

My questions were answered, and my decision was not questioned. There were no pushy efforts to make me change my mind and I appreciated the assistance. That is why I always call Mediacom! When I need something and can't make up my mind, I can always count on them to give me the information I need to make my decision. Mediacom carries all of my programming needs.

Service agent was informative but was not able to deal with technical issues. Forwarded me to a tech visit Tried pushing additional services I don’t want or need; eero and Xumo. I don’t understand tech questions and one of the reason I stay with Mediacom. I want it simple! And I don’t want any additional apps to deal with!!!!

JUst very disappointed with premium.... Didn't realize I had a 3 year contract with premium increasing each year.... A bit over my price range so service rep cut my grade of speed to lower the price a bit.... Don't know how much longer I can pay these kinds of fees.

The two boxes I have consistently have errors. Tiling, lag time, screen will go black then come back on a few seconds later then rewind to the point where it blacked out, then jump to live TV. This is very annoying when watching a live event. On Demand doesn't cover all channels, shows that have a OnePass set are not available for up to three days. If I could access my email if my account is closed like Comcast does, I would cut the cord and save myself a lot of money.

The $4.85 was my actual bill. I understand now because it was fully explained to me. I let the attitudes/sarcasm/etc cloud my overall judgment and automatically assumed that I was being done wrong. I didn't have any order aside from my 2 eero 7s and my subscription to the Eero Plus App.

After the service call lost internet 8/28, 8/29, 8/30, 9/2 from 2:30 to 3:30pm, 9/3 which is as I am typing this down at 12/30 am and it is 1:05 am and still down. So Mediacom service is lousy and was not fixed. I should not be losing service every day for minimum 1 hr up to 3 or 4 hrs at a time. The photo was taken just now as I was watching a YouTube video internet went down.

Ordered an upgraded modem. After reviewing the literature that came with the modem and checking my equipment from the literature accompanying the modem I found my current modem met the requirements. So I contacted Mediacom for instructions. I returned the modem a couple days later to their office. The personnel there was very friendly and helpful.

I have been extremely satisfied with Mediacom account service for over 6 years. The company have provided the family with excellent customer service and have assist us the financial billing discount issues due to some medical Veteran disability encounters. I would highly recommend the company to those customers who are considering professional cable services.

The customer rep I spoke with was very helpful and did what they could, but I was not so happy that there was little to no useful promotions available since I wasn't a new customer. Since Mediacom is the only wired option available in my area I have little to no recourse except to overpay for service.

Despite having a technician come out and "supposedly" fixing the problem, we are still experiencing problems of going to a screen saver, and we have to press the "OK" button to bring back the picture. I don't know what else to tell you, other than this is frustrating! When we leave the house, we leave the TV on, however, when we get back home, it's back to the screen saver!

We told the person on the phone that we had a bad cable box and they said they would send us 4 new ones and that they would arrive the next day. They never showed up and no one called to let us know we would not be getting them.

The people I dealt with were very professional and friendly. When she put in the order for the Eero and Xumo it did not take that long to receive it. Yes I would recommend people to always call Mediacom for different plans. When I received everything. I had some questions and I was able to get the help I needed immediately.

All too often the programming is interrupted by buffering. Constantly requires unplugging and rebooting the entire system. No one wants to pay for an inferior product. Since a cable runs to my house, how is it possible that the service you are supposed to be delivering is so undependable ?

The employee at Mediacom was knowledgeable, courteous and friendly and he got my request finished in a few minutes. I would recommend them to my family and friends or to anyone to handle their internet or phone plans. So give them a call to help you with any problems or changes you want to make with your plan.

I called Mediacom to find out if there were any senior type discounts for my 1 gig service (for me). She told me that there currently no programs like that available. She said the only thing she found was the package for the 400 mbps. I had told her repeatedly that I didn't want to reduce the speed. All in all, the rep was very polite. Unfortunately there was nothing she could do for me. I live in a rural area, there are a couple of services, I'm watching for specials and may switch.

We are experiencing video interruptions and internet interruptions as well, I left ATT for these very reasons and was hoping for a better result with Mediacom, we have been with Mediacom for 3 months and I am not very happy with our service, I’m not sure what the remedy is but I would like a response to my concerns!

I chatted with a representative with Mediacom about changing my monthly allowance on My account. I learned that there was not a plan that would work for me in my economic position. So I will remain in the one. I’m in now and just pay more for if I go over on my plan allowance.

Just wanted to see if I was able to get a lower rate on my internet bill and the representative was helpful and did everything they could to help me. I did have questions and if the representative didn't have answers they did their best to find these answers for me which I thought were satisfactory. Everything worked out and they were able to once again lower my rate a little bit which I can understand. Their hands are tied by policies and so on and so forth so overall I would say that I am happy with the help.

The tech came out as scheduled and looked around and was telling me that there was no tap close enough to my home for the internet. I am still without internet and have not received an update yet. How am I supposed to run a small business without internet nowadays??

I love Mediacom when I am home, sometimes I think it is too expensive. But when I go away for the summer, I still have to pay to keep my account active so I don't have to sign up again when I get home, which is more money than if I had to resign up. I pay approx. $36.00 a month to keep it active. That's $216.00 for 6 months. That's 6 months that I don't even use it. I think this is not fair. I am 75 and low income. I know I can find another provider, but again I love mediacom.

The internet service has been working fine. Installation was sloppy and done poorly. The tech recommended a wall mount with a nice faceplate. What I got was the cable connection coming to far into the wall and the faceplate not attached. It was poorly done. If I had known it would look so tacky, I would have had the cable come through the floor.