Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 11, 2022
When we first got it, the internet service was fantastic. As the months go, things have gotten slower and slower. Other than that, the service is good. They’ve gone out of their way to help us in bad situations. We had something pop up where we had a scammer posing as Mediacom and they did due diligence before the scammer could scam us. Definitely hats off for that one. Mediacom is great to deal with.
Good morning Todd,
Thanks so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been able to reach you successfully. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 10, 2022
Mediacom is very good overall. I'm loyal to them because they've done a pretty good job. When they say people are going to come out, they come out on time and keep things well updated. But I agreed to an installation of an improvement of the Wi-Fi in my home. The techs installed it but somehow, I haven't been able to get my Wi-Fi connection to my thermostat. I've worked back and forth between Mediacom and the manufacturer of the thermostat, Honeywell and it's hard to figure out what's going on and it's a real pain in the neck. Other than that, the techs are knowledgeable and very pleasant to work with. Some are a little better than others at diagnosing things but that's to be expected. But the standard has been very good and they're punctual. Mediacom is a well-run outfit.
Good morning Jim,
Thank you so much for taking the time to write and post your review. We are glad to hear you have had a good experience with our techncians and services. If you have any further issues, questions, or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed July 9, 2022
Mediacom’s service is doing well. There was a slight hiccup because they said they couldn't do it but I just had to give them suggestions. I’ve had service with them for quite some time.
Good afternoon Ben,
Thanks so much for your review. I am happy to our services are working well for you. We look forward to continuing to serve you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Original Review: July 8, 2022
On June the 8th Mediacom was working on lines down the street from me (I was notified there would be an outage). When service was restored, there was a problem with the service. I called for tech support and was told a repairman would have to come to my home to repair the problem and was given a date. The repairman came and told me he did not do the kind of repair needed and left, I called tech support and was given another repair date and he came and after 4 hours he said it was fixed and it was. When I received my bill I was charged for two service charges which I felt was wrong. I called and was told I would receive a call back in 24 hours, I have not receive any call back.
Good morning Minnie,
Thank you for taking my call this morning and for taking the time to write and post your review. I'm happy to hear that your service issues are now fixed and that the charges were reversed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 8, 2022
So far so good. I don't have any complaints. The only thing I would say is that my cable has been above ground since December or January, which would be better if it could be put in ground. Otherwise it's good.
Good morning Nicholas,
Thank you so much for your review. We are so glad to hear your overall experience with our company is good. We do apologize about the line not getting buried for you. I am showing that was completed and we have tried to reach out to confirm that. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 8, 2022
I only have the internet service with Mediacom and I've dealt with them for several years. Their individual is always nice. Sometimes, the cost goes up and then it readjusts. But during the pandemic, when I got my bill, it was way more. I get a text message I’m paying my bill and they got my email and my phone number but I never received anything saying that I was going over my limit. I don't check my usage because I had never gone over before. So, updates are needed. Also, Mediacom needs to look into their boxes. The Wi-Fi boxes, the modem and the router go out fast. But the internet is great and they send you a box so you can pick one up.
Good morning Kadie,
Thank you so much for your review as well as taking our calls. I do apologize you didn't receive updates that you were going over your usage allowance. You did confirm with me today that services are working well since your appointment. We were also able to find you a new promotion to lower the bill. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Updated review: Sept. 1, 2022
Thanks for the quick resolution of our problem with our modem.
Original Review: July 7, 2022
The internet outage is over but we're still having the internet go off for a few minutes several times a day. It is very frustrating. We may need a new router/modem. The individual that answered the phone was very friendly and helpful.
Good morning Nena,
Thank you for your review as well as taking our calls. We do apologize for the service issues you were experiencing, but you did confirm with the new modem things are now working well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your businesss.
Warmest regards,
Jessica
Reviewed July 7, 2022
We've been in this house for 17 years, and I’ve been with Mediacom since before it was Mediacom, but I’m not satisfied with it. I’m now on a fixed income, and it's starting to be too expensive that I'm thinking of other directions. I have the bundle with the phone, the internet, and the cable. The internet service is slow, and I just had to raise the speed up. With cable TV, it's showing the same old things over and over now. Their reps have been good though.
Good afternoon Deborah,
Thank you so much for your review. I'm sorry to hear about the billing problems that you have been experiencing. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. If there is a better number, or time of day, or have further questions and concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 6, 2022
When we called Mediacom we were assured that a specific channel would be in the package we ordered. It wasn't and in calling back about it there would have been a $40 increase on the package. So we were lead wrong. The technician explained NOTHING. He didn't say two words, got the work done but explained only if I asked him a direct question. Also he left everything where he unpacked it, left bushes he had cut back and said nothing about it.
Good morning Connie,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. I am glad I was able to reach you today and go over your concerns to resolve this matter. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 6, 2022
The service technician was absolutely excellent, professional, and knowledgeable. He had someone with him who was in training and did a great job as well. I felt immediately confident when they arrived just speaking with the head technician. They were on time and only took an hour to complete the repair. If I needed an employee, I would have recruited these two technicians.
Good afternoon Michael,
Thank you so much for taking the time to write and post your review. I am glad to hear your repair was completed to your satifaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Updated review: Nov. 30, 2022
The issue with Mediacom replacing the rusted and damaged fixture has been adequately resolved. I would now award a star rating of 3. This rating was determined by the length of time and measures needed to accomplish resolution. Currently I do not have any open issues with them.
Original Review: July 6, 2022
I have notified Customer Service 3 times about the green boxes that cover the connections. It is quite obvious that this is not understood by the service technicians or there is no pride in the presentation of the equipment. The boxes are rusted, bent over, and the cables are just beneath the cover's edge waiting to be cut through causing an outage. My neighbor has a temporary line running between our houses that I have to move to cut the lawn. I have been a customer for quite a while, but based on the total lack of response to this issue, I am considering changing to a provider that addresses customer issues. If a technician has ever come out, I have not been called to inform me so I could explain the issue. My number is **. There is an answering machine if I miss a call. There is also a problem with my phone service that took several technicians to trouble shoot. The end result was they disabled my door bell. It hasn't worked since.
Good afternoon Frank,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry to hear about the service issues that you had. I was very happy to hear that everything is now fixed and working well. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 6, 2022
We have the BEST Mediacom tech ever that came to work on our TV, he was GREAT! He really cares about the service that we get and we in turn really appreciate that. The service we get makes a big difference as to whether we stay with Mediacom.
Good afternoon Sonia,
Thank you so much for taking the time to write and post your review. I am so happy to hear everything went great with our technician coming out to your home. We appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We look forward to continuing to serve you.
Warmest regards,
Suzzane
Updated review: Nov. 30, 2022
Service has been much more reliable within the past few months with minimal outages.
Original Review: July 6, 2022
We have only had Internet service for slightly over a month now and the number of outages during that time has been extreme. I have had several different companies over the last few years with moving and none of them have had this many outages in such a short time and the outages last for hours. When the internet is working, it is working good and we are happy but to have outages at least once a week is not good since I am a remote worker.
Good afternoon Mandy,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry about the outages that occurred in your area. I can assure you that it indeed isn't normal for this to happen at this frequency. It does appear that repairs were made and I do expect it to be much more reliable now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: July 6, 2022
I was told I would receive the box on july 4, 2022. NOT HERE YET. INFO DIFFERENT DEPENDING ON WHO I TALK TO IN C/S? Why don't you call me and let's get this straightened out. Thanks. I was told a fed ex box would be delivered to my door. I'm removing tv service.
Good afternoon June,
Thank you so much for your review. I'm sorry to hear about the shipping issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you still have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 6, 2022
Our media Co associate who was located in Florida was awesome. Super kind, relatable and caring. Wanted me to fully understand everything and I appreciated her taking the time to do so and be patient with me.. as I'm a high strung, excitable individual. Our guy that came out to hook our ** up was reliable, arrived early, accommodated us, and relaxed. We appreciated that.
Good afternoon Callie,
Thank you so much for your review. I am happy to hear that our employees could provide a good experience for you in acquiring our service. Looking forward to serving you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 6, 2022
I have only had service since the the second week of June. Since then, I have had to reset my modem 7 times to reestablish an internet connection. I travel often and rely up online security systems to monitor my home. The major disappointment is not that my service is so intermittent, but that the modem does not automatically reestablish internet connection once the signal is lost. This defeats having online services if an individual must be present to manually reset the modem after network loss.
Good afternoon Paul,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you since our last technician came out. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 5, 2022
I talked to Lynn last week. We made a plan to return modem. Watseka office was closed 7/1. A friend tried to return 2 times today. 11:30 and 2. Closed. I called number and spoke to a CSR. Office was not scheduled to be closed. No wonder Mediacom has such a bad reputation.
Reviewed July 5, 2022
Too high price. Price is too high. Can't afford this and my pills. Have to give up something and have the shows I don't watch like some but not all. It's way out of my price range and a lot of the shows are reruns.
Good afternoon Charles,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry to hear that our prices have gone out of range. At this time, you are on the best rate that we have available. I do apologize for this. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 5, 2022
After talking to 6 or more technicians none have the ability to fix your problems with the modem/ router control panel. Each tech passes the buck and no solution has been found. Been trying to fix the issue for about 2 months. Sorry support and terrible follow-up. I am reviewing my options to leave Mediacom since I am paying for service that I am Not receiving.
Good morning Jim,
Thank you for taking our calls and for taking the time to write and post your review. I'm sorry to hear about the service issues that you have experienced. I am glad I was able to speak with you today to go over options regarding our modem/router control panel and resolve your billing. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Updated review: Nov. 17, 2022
The man that fixed things was very efficient and they made sure everything was working unless there was an area wide outage which has gotten better. They got things replaced and got it working.
Original Review: July 5, 2022
Went thru robot tech, then got a person did not fix my problem, was transferred to someone to schedule a service call. Kept putting me on hold, said their network down. Then after on hold for a while phone disconnected. My router/modem has an intermittent problem, I have to unplug it, plug it back in, it works sometimes for a minute up to 2 days then I have to do it again.
Good afternoon Jennifer,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you since our last technician came out. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 5, 2022
Our repair man was helpful but could not restore missing channels. After calling Mediacom office several times, people kept saying they would check it out, but things never improved. Eventually, they said those channels were inaccessible but would get back to us. Didn't happen. It would be a great idea when new promotions are started if the company would give us a list of the channels we are suppose to be receiving at the beginning of the promotion. We don't plan to keep Mediacom when the present term is complete!
Good afternoon Scotty,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you since our last technician came out. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 5, 2022
You have issues with your automated bill pay system. For the last 3 months it does not take my ss # when it asks for it. I have had to hang up and call and pay with a real person.. Very frustrating.. So either you are not fixing or the fix is not working as I have told ea. rep exactly the issue & they say they will report it....
Good morning Jackie,
Thank you so much for your review. While Mediacom does provide many forms of payment options, such as our Mediacom Mobile Care app and online billing website, I am sorry to hear about your issues and previous experiences with our phone system. I am glad I was able to reach you today and go over your concerns. We are always trying to improve and provide a great experience for our customers. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 5, 2022
Customer service differs in quality of knowledge and overall satisfaction for customers. I have not had a very negative experience but rarely experience anything great. Most issues are in reference to internet service where the internet is slower than expected, intermittent service, or without any service. It’s very difficult to have issues resolved without waiting days for a technician to come out and check equipment and lines. Recently upgraded to a higher internet service package and the quality of service has decreased to lower speeds.
Good afternoon Cruz,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you are still experiencing these issues, please reach out to us at your cenvenience. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Updated review: Nov. 14, 2022
The follow up calls have been helpful.
Original Review: July 5, 2022
I would like to know what we will be charged each month and how long the rate will last. I called recently and understood that our bill would be $140.41; however, we were charged $148.41. It is really difficult to find out how much our bill will be and for how long.
Good morning Carol,
Thank you so much for your review. I'm sorry to hear about the billing problems that you experienced. I apologize for any inconvenience this may have caused you. I am glad I was able to reach you today confirming we have had this issue resolved. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed July 5, 2022
1. You need better customer service.
2. Lower the hold time to speak with someone.
3. Do the job the FIRST time.
4. You need to provide directions on how to use the remote. I still have no idea how to do things that should not be that hard to figure out.
Good morning Harmon,
Thank you so much for taking the time to write and post your review. I apologize for the issues you had getting installed and set up with our services. I am glad I was able to reach you today to go over and resolve your concerns. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to serving you.
Warmest regards,
Suzzane
Reviewed July 5, 2022
My internet is not working. I got Mediacom 3/2020 and have barely any issues when working from home = This last week has been horrible. I have checked with my job & they stated it's a MEDIACOM issue. I'm losing money as I'm not able to connect to my internet from home and every time I call a customer agent keeps telling me they can't help me or send out an tech without charging me. I will NOT BE CHARGE for YOU coming to look at YOUR EQUIPMENT. I have requested a technician to look at my modem and have been denied that request and I'M VERY UPSET. I'm paying a customer and deserve it be treated as so. If a supervisor would call me when available I would greatly appreciate. Thank you.
Good morning Krystal,
Thank you so much for your review. I am glad I was able to speak with you today and confirm your service issues have been resolved for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 5, 2022
I received my upgrade modem because my old one wifi was constantly going in and out. My new modem is still doing the same thing, wifi constantly going in and out. I have called in twice in less than a month and both times they had to do a reboot to my modem, but it only last for maybe a day and goes right back to how it was. I don't have 5G devices, is this why?? Outsourcing your calls to people who have no clue and reading scripts to help you is very frustrating & ridiculous.
Good afternoon Robert,
Thank you for taking my call today and for taking the time to write and post your review. I'm genuinely sorry to hear about the issues you had. I am glad that everything is running smoothly now. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 5, 2022
Tech knew what was wrong as soon as I told him what the Wifi router was doing and what the phone techs did. He was polite and helped me reset all the TiVo’s and apps that were attached such as security system and cameras.
Good morning Mary,
Thank you so much for your review. I do apologize for the service issues you were experiencing but glad the technician was able to get it figured out quick and get you back up and running. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Updated review: Nov. 9, 2022
Mediacom has done their best to monitor my internet speeds, and was able to stop our internet from intermittently dropping.
Original Review: July 5, 2022
Had scheduled an installation appointment on Monday July 4th, 8am-12pm. We have not moved in to our house yet, so we had to drive up from an hour away at 8am on a holiday. We waited close to noon, and never got a call/text from the technician. We called customer service and were told that our appointment had been rescheduled for us (without giving us any notice). We needed internet (we will both work from home after moving in) before the next Monday, but the next available day is Tuesday July 5th. We are also told it’s required to have someone in the house for installation to take place. We still work from the office during the week, so we had to have a family member wait around in our empty house waiting for the technician. It’s 11PM now and still no text/call from the technician.
Good afternoon Robert,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry about the service issues you were experiencing. I'm happy to hear that we have fixed the problem and that everything is running well now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 5, 2022
I was locked out of my account. Called and a Tech Rep went through the steps to unlock my account. She helped me set up a new password and then stayed with me to make sure account was working. She was very helpful and I appreciated her assistance.
Good afternoon Nancy,
Thank you so much for your review. I am so glad the representative was able to unlock your account and make sure everything was working. If you do have any other questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 5, 2022
Customer service is so sweet and helpful. The internet service is amazing and I never experience any delays or outages. Don’t want to use anyone else. I know if I need anything serviced or have questions then there are knowledgeable associates ready to help.
Good afternoon Shanna,
Thank you so much for your review. We are so glad you are having such a great experience with our company. If you need any further assistance, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 5, 2022
I initially called as I was upset with the amount of my bill. By the end of the phone call I was no longer upset and retained phone and internet. Originally I had planned to leave Mediacom altogether. I owe retention to an attentive and patient customer service rep who did a fine job. TV still too pricey as alternative a fifth of price.
Good afternoon John,
Thank you so much for your review. I do apologize about the pricing, but I am glad to hear our loyalty team was able to get you into a pricing that worked for you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed July 5, 2022
I called and asked if I could get a discount. The employee I talked to was great and said they would call me in 2 - 4 day. That was 3 weeks ago. My bill had gone up $40.00. She explained what each amount was for. That was 3 weeks.
Good evening Judy,
Thank you so much for your review as well as taking my call today. I do apologize about the pricing; we do try to keep things as economical as possible. We were able to get you into a new promotion to get the bill lowered back down a little bit for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: July 5, 2022
Tech came to install WiFi 360pro. He plugged it in, looked at his phone. Said it was done and working fine. Upon reading the connection instructions after he left I discovered that a app should be installed on my phone, which he did nothing. I don't know if the 360 is working or not. I ordered the 360 because my existing WiFi kept dropping WiFi service and I was told by your tech service that would eliminate problem. It has not!!!
Good afternoon Michael,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry about the service issues you were experiencing. I'm glad to hear that everything is fixed and running well now. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Oct. 25, 2022
They were very prompt and professional in addressing fixing the problem.
Original Review: July 5, 2022
Been a customer for about 20 years, and it costs $140 a month for internet and phone? Something's not right. We called in and got it lowered a small amount, but it's still way too high. Unfortunately, Mediacom has a monopoly on Knoxville.
Good afternoon John,
Thank you so much for your review as well as taking my call today. I do apologize about the pricing but so glad we were able to find something that would work for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 5, 2022
I had a new Tivo DVR unit installed by "Joe" (I think). Due to no fault of his own, the first try at the installation wasn't working correctly, so the service man came back for a second try. Since this second settings fix, my Tivo unit has been working wonderfully! THANKS!!
Good afternoon Philip,
Thank you so much for your review. I do apologize that the Tivo was not working after it was first installed, but glad to hear that the second time we came out we were able to get it running for you properly. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 5, 2022
I am very pleased with the service I receive. I would recommend Mediacom to my friends and family! I'm glad I got internet from Mediacom. I look forward to staying with Mediacom. The staff has been so accommodating.. Great job!
Good afternoon Katherine,
Thank you so much for your review. We are so glad to hear you are so happy with our company. If you do have any questions or concerns, please call Mediacom customer or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 5, 2022
Used Mediacom Molli to report outages and request credit to my account to my account. The process was easy and quick and I am very happy. I will definitely be using this form of communication in the future whenever I have issues.
Good afternoon Doreen,
Thank you so much for your review. I am so glad the process with Molli was quick and easy for you. We definitely wanted it to be a convenient option. If you do have any further questions or concerns, please call Mediacom customer or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 5, 2022
Since March, I've had to unplug & replug in my router at least once a week due to slow wifi. In June, I called & received a new router because according to the technician my router needed to be updated. Since I have gotten my new router, I have had to unplug & replug it in twice due to the same issue I have having with the old router.
Good afternoon Gabriella,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 5, 2022
I got Mediacom satellite and I didn't want satellite because you pay for more channels than you really need. But I had no problem with Mediacom’s service or reception until this year. When my big screen gets hot, it gets distorted. Aside from that, I lose most of my channels sometimes and the TV says, “Be with you momentarily.” And last night proved that I was right and the certificate at Mediacom is wrong because when this rainstorm hit, the TV just came on like somebody flipped a big switch. Something in their system was getting hot and when it started thundering, the TV all worked right.
My aunt in Harlan, Iowa also has Mediacom and her service technician said that when the sun hits the satellite right, it'll sometimes disrupt channels and make them cause issues like the one I'm having. But when I told the lady at Mediacom about that, she disagreed. She said there was no sense in replacing the cable box and that if she took it out, she was going to give me the same cable box that I have.
Then, when the tech guy came out, he didn't take the cable boxes. He changed the main service box and some connections that were old. He thought he fixed the issue but he didn't. He said that the cable box doesn't really affect my cable TV and that the issue I was having has to do with Wi-Fi and internet mostly. He replaced a couple junction boxes outside that we thought maybe were old and which caused that. But when something's acting up in your home, it doesn't only act up during the day and work fine at night. You don’t have to be a technician to know that.
Good morning Stanley,
Thanks so much for your review. I am glad I was able to speak with you today and and hear that our services have been working well for you since our previous technician came out. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 4, 2022
Mediacom's service has been good.
Good afternoon Jody,
Thank you so much for your review. I am glad your service has been good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 3, 2022
We have telephone, Wi-Fi, and TV through Mediacom and their service seems pretty good. It's worth it. When we had a tech come out, the guy was very nice, too.
Good afternoon Donna,
Thank you so much for your review. I am so glad to hear that your services are working well and that when you do have technicians out, they are polite. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 2, 2022
I used to have cable, internet, and phone with Mediacom, but now, I just have phone and internet. The service is okay. They could lower their prices a little, but other than that, I have nothing bad to say about them. I had to upgrade my Wi-Fi box and customer service was great. They were very helpful. I ordered the box on a Tuesday, and by that Friday, I had it. It was pretty fast.
Good afternoon Lorenco,
Thank you so much for your review. We are so glad to hear overall you are happy with our company. I do apologize for the pricing we do try to keep them as economical as we can. I am glad to hear that the new box got to you quick and is fast and working well. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 1, 2022
I signed up for a cable system and got a box that you use internet on. It works great and doesn't fail too often, and everything's good. Customer service answers all my questions really good too. I called them to find out why my rate went up, and they said, “Well, because your special expired.” When we called them the last time, they said they had been having specials going and I said, “Okay. I'll call you back later.”
Good afternoon Edward,
Thank you so much for your review. We are so glad to hear that overall, your experience with our company has been good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 30, 2022
Mediacom has the shows that we watch, but I just recently had to curtail the cable service and kept the internet service. It's in a vacation home and we’ve not been able to visit that vacation home for several months. Customer service was helpful, and I was certainly pleased with the service. Overall, I’d recommend that people use Mediacom.
Good afternoon Dennis,
Thank you so much for your review. We are sorry to hear you had to go to internet only, but we do understand. We are glad to hear that you are happy with the service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 29, 2022
I've had Mediacom since 1970, and I would recommend them. When I call in, they're very efficient. I have television, internet, and Wi-Fi with them. The internet's been okay and so is the Wi-Fi, but the TV keeps going in and out quite a bit lately. It goes out and stays out for 15 minutes then it comes back in, and the picture's distorted. I've called them, and they gave me credit for it.
Good afternoon Sharon,
Thank you so much for your review. We are so glad to hear your experiences with our representatives over the phone have been so good. I do apologize that you have been having the intermittent issues with the TV service. If you are still experiencing that, please call Mediacom customer service or text Molli at 66554 so we can further assist. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed June 28, 2022
Started with being misquoted by Thomas but the insulting part was that your solution to Thomas giving good deals was to cancel all of those appointments without explanation to your "valued customers". Your employees are clearly more interested in selling than providing service and an annoying automated system is not the solution to that problem.
Good morning Cheryl,
Thank you for taking the time to write and post your review. I'm sorry to see that things didn't work out for you with us and I'm sorry to hear that you were misquoted. We will do our best to try to prevent this from happening again. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 28, 2022
Mediacom’s service has been real good and I haven't had too much trouble with it. When I deal with customer service, it's good too, but I don't have to often deal with them. There's an office here and I always go and talk to them if I got anything, and they're always really polite and help me out if I need anything.
Good afternoon Daniel,
Thank you so much for your review. We are so glad to hear that your overall experience with our company has been so good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 27, 2022
The Mediacom employees are fantastic, but the ones they outsource are not. The outsourced group did not get the job done and we were not pleased. Mediacom sent somebody else out and made sure we were happy with our service, and we were. Their employee completed the job. Everything's been good, except, my one year agreement is up, and I need to call them and see if they can give me a promotional discount for renewing.
Good afternoon Jacky,
Thank you so much for your review. I do apologize you didn't have a great experience with some of our representatives, I am glad we were able to get things resolved for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 26, 2022
I've been with Mediacom for 20 years, and they’ve always responded well when I needed things. When there's a storm, things can get a little dicey, but I've stayed with them all this time. I like them. I normally get through to customer service pretty quickly or I can get in line and let them call me, which I don't like to stay on the phone and hold. So, I appreciate having that other option. I’ve enjoyed the service. I might be paying too much though. I noticed that they’ve come out with these reduced prices, and I hope they're looking at long-term customers when they do this also. I don't want them to take us old-timers for granted. We bought a second home, and I got them to give me some internet service out there last week.
Reviewed June 25, 2022
I changed companies ‘cause of my hardwire. I contacted Mediacom by phone and got the phone and internet services. Set up was fast, and everything was fine.
Good afternoon Kalvin,
Thank you so much for your review. We are so glad to hear that things went so well with the install of your services. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 24, 2022
The service is buffering too much and I can't finish watching a movie. My Wi-Fi keeps going out on me too. Mediacom came out one time and the guy fixed it. He did a good job, but my Wi-Fi went out again. I had to call my brother because he's a technician also. He came and did something to it, but it continues to go out and do a lot of buffering. It's been a good two months, but I haven’t had time to call for service.
Good morning Ronald,
Thank you so much for your review. I apologize for the issues you have had. I am glad I was able to speak with you today confirming our services have been working well for you and we have had these issues resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 23, 2022
Mediacom had the best deal. I had satellite when I lived in Tennessee, and every time it rained hard, it went out. Mediacom doesn't. Any time I need service, they're prompt and very courteous, and I'm very happy. There was a time when the cable box went bad, and they were here within three hours. I recommend Mediacom to anybody who is looking for service.
Good afternoon Debra,
Thank you so much for your review. We are so glad to hear that you are having such a great overall experience with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 22, 2022
I have Mediacom's internet service, and it's good. I can see movies and I really like it. One time, I messed up and we couldn't figure out how to put it back. The reps helped us right over the phone.
Good afternoon Dessie,
Thank you so much for your review. I am so glad to hear that your overall experience has been so good. I do apologize for the problem you did have, but glad to hear our representatives were able to help you fix it. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 14, 2022
Mediacom has always been responsive and the service has been good. I'd tell others to go ahead with Mediacom if they need cable or internet.
Good afternoon Steve,
Thank you so much for your review. We are so glad to hear that your experience with our company overall has been good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 11, 2022
Someone always come, sees there’s a problem, reset it and it usually works a while but this time speeds never got up near what I’m suppose to get but tech said he thought it would build up to higher speeds which it did not and when you troubleshoot it still says noise from modem which is why I called you, I haven’t called back cause this is about 5 times last 6 months.
Good afternoon James,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you since our previous technicians came out to your location. I do apologize for the issues you experienced though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 11, 2022
We've got telephone, internet, and television services through Mediacom. If we have any problems, we can always call and somebody will come by within a day or so. The customer service has been good. They’ve always resolved the problem even though I couldn't understand some of them. As a matter of fact, the other day, I had a problem with my computer. We’re setting up a computer and the rep said, go to such and such a place to get started. Then he walked me through the procedure until I got the desired results. The technicians just come out and they go through their business and leave.
Good afternoon Robert,
Thank you so much for your review. We are always glad to hear about good customer service. I do apologize that you have had some issues but sounds like we have been able to get them resolved. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 10, 2022
I had the TV box and internet services from Mediacom but I don't use them anymore. The service was pretty good. The only problem was getting people to help with the schedule and appointments. Sometimes, it would take three or four weeks for a technician to come to my apartment.
Good afternoon Jacob,
Thank you so much for your review. I am glad to hear you enjoyed the service while you had it. I do apologize for the length of time while waiting for appointments. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 9, 2022
Our internet with Mediacom screwed up a lot. We've had it ever since we had cable with them. Our whole account had been closed. The rep said none of our records were found. I had just got all that fixed a couple of weeks ago. The internet service is in and out at least once or twice a week. I call them and they either send somebody out or they reset the router. The agents are great.
Good evening Warren,
Thank you for your review as well as taking our calls. I do apologize about the service issues you have been experiencing. We have tried to make further contact with you to ensure things are resolved. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 8, 2022
Everything's all right with Mediacom except we have a telephone hooked, and it's terrible. We get so many calls that are telemarketers. I think Mediacom sold those numbers to everybody in the world, but it doesn’t matter. We've got a cell phone that we use most of the time.
Good afternoon Jerry,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry about the phone calls. Frustratingly, a lot of new phone lines are lines that were once owned by someone else. If the previous owner of the line fills out things like forms, surveys, or signs up to win something, this is when this can potentially happen. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 7, 2022
There have been a # of incidents w/ cable connections whereas my system says there's no internet & the rep disputes me that there is. Add'l, the cable guide is lost when there's no internet & the rep can't help; I have pixelation w/ occasional black screen. A work-order is created for a tech assist but after several days, the problem mysteriously resolves itself and I am contacted via phone by a representative advising me that my problem has been resolved and if I would like to cancel the work-order.
Good morning Patricia,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry that you experienced service issues, but I was very happy to hear that everything has been fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 7, 2022
My issue may still be outstanding, but my Mediacom Technician, Jeff from business support gave me his phone number and has personally intervened into the process to help me get my e-mail problems resolved. He talks with me, listens, and has done an amazing job trying to help me. The personal touch is much appreciated.
Good morning Greg,
Thank you so much for your review. I apologize that your issue is still outstanding but glad to hear that we have a technician working on it with you to get it resolved. If you do need any further assistance, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 6, 2022
Good service for repair man. Fast and knew the problem. Replaced small DIVO signal box and cable cord that goes from the box connection and the connections on the back of the TV and programmed box to TV and made sure everything was in working order. The secondary TV is working now and signal notices on the screen and error notices, Both TVs are working good and no programs with pictures or channels. Happy with the work done to fix my problem.
Good morning Bill,
Thanks for taking the time to share your experience with us and for taking the time to write and post your review. I'm happy to hear that our technician was able to resolve the issue in a timely matter. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 6, 2022
I've had Mediacom for the 21 years I've lived here and the service has been fairly smooth, but my other neighbors have had multiple problems. In fact, my girlfriend on the other side of the development has had to do a reset, while I've had minimal. The techs have been really good. They're very friendly, thorough, and they take their time and answer all my questions very well. Mediacom's customer support has been pretty good as well. On occasion though, I get someone who doesn't speak very good English and it's very hard to understand them.
I have the internet, phone and cable bundle, but as much as I've enjoyed Mediacom's good service, they're charging too much. When the price went up a couple months ago, I did a math calculation and the rates since last year were up 20%. Lately, the bill has been $216, and it was 167 a year ago. That's almost 50 bucks. Because of the fact that rates have gone up so high in the last year, I'm considering the alternative, which is Comcast, which is now in here. My three neighbors behind me have said the same thing recently and they want to switch over. My girlfriend is very upset about the rate too, and she also wants to go over to Comcast.
Good morning John,
Thank you so much for your review. I'm sorry to hear about the billing problems that you experienced, and glad I was able to reach you today to confirm we have since gotten your billing concerns resolved. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business. We look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed June 5, 2022
I have Mediacom's cable, TV, internet, and phone. The service is okay. But I'm thinking about just going with internet. It's just a lot of money out of my pocket. $190 a month. Plus, it's a house that I'm not there often. And I found that some of the shows that they have there are not shows that I get from Comcast at my other house. So, a lot of the good channels that I watch here are not available down there. Also, some of the people were not easy to work with and aren’t pleasant to try to work with me. They just want to put me off and say, “Oh, well. That's all we can do for you.” This lady said, “Let me check and see.” And she took all of her patience. So, she was a 10. But 90% of the time, their people are not pleasant.
Good morning Linda,
Thank you so much for your review. I do apologize about the poor service you have received from our representatives that is not the experience we want you to have. Currently you are on our cheapest package for the services you have but if you are wanting to lower down to internet only, please call us and we would be more than happy to discuss that change with you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 4, 2022
There's no service available at my address. I'm going to cancel at some point. Whatever this is for is at my old address. It probably has something to do with the poor condition cable in the yard that was never done correctly by the last tech, several years ago, that failed as soon as he drove off. I couldn't get them to replace the bad spliced cable so I could bury it properly. Out here they won't even talk to me about running hardline 1800 ft from the pole....The local manager won't even talk to me. He only gave me a contractor quote of $25K. I have no loyalty to Mediacom at all. Their service goes down a lot and they aren't helpful.
Good afternoon Kevin,
Thank you so much for your review. I do apologize about the service issues you were experiencing. I am showing the account has been closed. We have made several attempts to contact you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 4, 2022
Automated answer from you. It Restored service but we still have only 2 bars of connection. It’s been nearly 3 months with 2 bars. Previously we had 4. Also we have exposed wire in our backyard. Workmen never showed up to bury although they said they would.
Good morning Laura,
Thank you so much for your review. I am glad I was able to speak with you today and confirm your service issues have been resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 4, 2022
When my internet works, it works perfectly fine. I can have my game going. All my electronics that are on the same house are going. And at the price point, it’s not that bad, either. But there were times that the internet was out, flickered on and off for two weeks. We had to wait until somebody came here, which the whole area was like that. But the customer service has been good. I lost my job a while ago and I couldn't pay the bill. They gave me a week. That was nice. They're respectful. Also, I understand there can be a variety of problems that come with this eero thing. They always get down to it and work it out for me. They try their best to remediate things and keep up the good work. I truly appreciate what they do.
Good morning Willie,
Thank you so much for your review. I am glad to hear overall you are happy with our company and your experience. I do apologize for the service issues with have experienced. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 3, 2022
We have had two technicians come on the last month. Both very nice. The first replaced all the wires from outside. The second double checked that there were no outages. I was never told we would be charged $49. And now that our wiring is up to date we have had outages many times. So irritating.
Good morning Judy,
Thanks so much for your review. I'm sorry to hear about the service and billing issues that you have experienced. I am glad I was able to reach you today to go over all of your concerns and questions to resolve this matter. We look forward to continuing to serve you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 3, 2022
2 of our outlets didn't work, was told when we moved in that all the outlets worked, so when I called about them not working the tech was rude. He told me I would have to pay for each outlet that the technician had to activate. None needed to be activated. The original technician told us the wrong cables that were active. Now I am being charged for a service call. NOT HAPPY.
Good morning Toni,
Thank you for taking my call today and for taking the time to write and post your review. I do apologize for the confusion of our technicians and for the inconvenience that this may have caused. I'm glad that I was able to resolve this matter for you today. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 3, 2022
I liked Mediacom Cable's pricing. Also, their reps are professional and helpful. They came out fast to hook me up. Mediacom is reliable, affordable and I will recommend it.
Good morning Tracy,
Thank you so much for your review. We are so glad your experience with our company has been so good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 2, 2022
Did not receive my statement so called to find out where it was as I knew it would be due. Had to call two times and was told a new statement would be sent out. I never did receive one so paid my bill over the phone. This was a big inconvenience. The lady I talked to blamed it on the postal service which it could have been, but I should have not been told they would send another statement because of today haven't got it.
Good morning Donald,
Thank you so much for taking the time to write and post your review. I am so sorry to hear you did not receive your billing statement recently. I am glad I was able to reach you today and resolve your billing concerns to suit your needs. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed June 2, 2022
I thought I was getting a pretty inclusive package, but it seems so many channels are not accessible to us. I'm disappointed at the cost relative to the service. No Science Channel, Smithsonian, Mav TV, Start TV, GAC Living and more. Just not interested in the premium movie channels.
Good afternoon LeAnn,
Thank you so much for your review as well as taking my call. We did go over the cost of the channels tiers to add the additional channels are you looking for. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 2, 2022
Technician was courteous and thorough in replacing the cable line running from the street into my house. Speed is now at what it should be. The last customer rep was also helpful and thorough unlike the first two who evidently hung up on me. Thank you.
Good morning Leigh,
Thank you so much for your review. I am so sorry to hear that you had representatives that hung up on you and that you were having such issues with your speed. I am glad that the technician was able to get the issue resolved and the last representative was helpful. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 2, 2022
I moved into a new apartment complex and for some reason, they had all the wiring underground. They told me that it was already connected for cable and internet. But when Mediacom checked, they said it was not wired. When Mediacom came out about six months later, there were new underground cables and I’ve had the service since then. I like Mediacom because I have the internet, TV, and phone all on one account. I'm thoroughly enjoying these services. But right now, my internet was out on the first of the week. Also, my Wi-Fi goes off and on throughout the day and cuts off if I'm on the computer. I need to put in an order for them to check that.
Good afternoon Tom,
Thank you for sharing your experience and for taking the time to write and post your review. I'm glad to hear that you are enjoying our services. For the issue you mentioned, please call us and we would be happy to get that issue fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 2, 2022
The technician that came to my apartment to hook up service was excellent. The people that I talked to on the phone did an outstanding job! My service is switched over and the phone support answered my questions. Thank you!
Good morning Debra,
Thank you so much for your review. We are so glad to hear that things have been going so well for you with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 2, 2022
We were notified that someone was putting charges on our account. The person who I talked to explained everything and said that it was resolved. We were happy that it was taken care of and was no longer an issue.
Good morning Ron,
Thank you so much for your review. I do apologize about the inconvenience with the bill you experienced but glad to hear we were able to get things resolved for you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 1, 2022
We are very happy so far with our service with Mediacom. We haven’t had a lag in our service or outages. The customer service is very friendly and helpful when we called in and we needed help. However, we asked if there was a reward for referring a new customer and they said there wasn’t. I think there should be.
Good morning Michelle,
Thank you so much for taking the time to write and post your review. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Updated review: June 7, 2022
Thank you for caring about your customers.
Original Review: June 1, 2022
This is not a fix for my household. I appreciate Mediacom for providing my service, so much, however, some things could be better. Outsourcing Customer Service to India was a mistake and will only frustrate customers. All of the techs you have sent to my home, to include maintenance crew were great guys that I would invite to dinner.
Good morning Lila,
Thank you for taking my call this morning and for taking the time to write and post your review. I'm glad that I was able to help provide you with a couple options that could work to accomplish your goals. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 1, 2022
My mother came to live with me as she became bedridden. I needed an additional TV in the bedroom. Mediacom came and did the installation. Work was done quickly and professionally. Mom was happy to have something to watch during the day.
Good morning Barbara,
Thank you so much for your review. I am glad we were able to provide additional service for you and your family in a timely manner. If you have any further questions or concerns going forward, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
He was very disrespectful. Cussing at me over the phone. Saying that he been all ** morning. My wife forgot to tell me about the appointment. That was no reason for him to act like that. He should have just left. When he saw I was mad he apologized. That's not acceptable.
Good morning Steven,
Thank you for taking my call today and for taking the time to write and post your review. I'm terribly sorry to hear about the unprofessionalism that our tech displayed. I can assure you that we will do our best to try to prevent this from happening again. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 1, 2022
Other than mixup on appointment time and date the service from technician was great. Has to come back tho to complete the job. Otherwise was very efficient and knowledgeable about what he was doing. Very helpful. Thank you for asking.
Good afternoon Doris,
Thank you so much for your review. I'm glad you had such a good experience with the technician but do apologize about him having to come back. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Thank you,
Jessica
Reviewed June 1, 2022
I was very unhappy about all services being out and was considering going to a different provider. The technician, Eric, showed up today and was very professional. He got my devices back up and running, which really pleased me. He explained the things he was doing which was very helpful. If things continue to go well I will be staying with Mediacom.
Good evening Mary,
Thank you for sharing your experience and for taking the time to write and post your review. I'm very sorry to hear about the issues that you have had. I'm glad to hear that Eric stepped up and got everything resolved for you and that he also took the time to explain what he was doing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 1, 2022
You sent me on a wild goose chase to Red Oak IA by assuring me the office was open 8am-4:45pm. I got there on Thursday and the doors were all locked up. There was a sign on the door that they would be closed on May 18 and May 26 — so they knew at least since May 18 that they’d be closed on the 26th. That was a wasted trip. I went back to Red Oak on Friday and got the new remote. It didn’t work and could not be programmed. A very nice tech came on 5/31 and had to throw the remote you gave me away and give me a new one. We were one full week without TV at 208 W Thomas. You need to credit my mother, Phyllis ** for that. Not to mention, gas and mileage for 2 trips that were entirely fruitless. You should have sent a tech to begin with like I requested.
Good morning Judy,
Thank you so much for your review. I am so sorry to hear about the issues we had in swapping out your remote. I am glad I was able to speak with you today and confirm we have have since resolved those issues and that we were also able to fix any billing concerns you may have had. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
My 3 year promotion ends in June, but there are no promotions at this time so my monthly payment will rise substantially. I am retired and have limited income...Mediacom should offer a senior discount. More seniors would use Mediacom ZV services if an incentive was available.
Good morning Diane,
Thanks for taking my call today and for taking the time to write and post your review. I'm glad to hear that one of our reps was able to help find you a better priced option. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Oct. 17, 2022
They made it right and changed the routers and called and followed through and was very happy.
Original Review: June 1, 2022
Someone in town cut cable- advertised a city wide outage. In the AM, I was still without internet- called the #, went thru the online chat (totally worthless), finally figured out how to talk to a real person. she sent out a technician within a couple hours. (That was wonderful). He said my modem was fried and he replaced it. I got the internet back however it wouldn't work with my company's internet. Now I don't have wi-fi as the only way we could get it to work is if it was bridged. I have tried talking to multiple people at Mediacom. The technical service people don't know how to talk to someone that is not a techy person. I can't wait until I can get another internet provider who can actually fix this situation for me.
Good afternoon Cheri,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you and we have since had this resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
I am very disappointed with your treatment and handling of charges for customers that have been with Mediacom for 41 years. It is people like us that keep your business going. I do not qualify for the ACP program but feel you should help your long time customers more than you do.
Good morning Carol,
Thank you so much for your review. I'm sorry to hear about the billing problems that you have been experiencing. I am happy I was able to reach you today and go over all of your billing concerns to get this resolved. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
Very nice and informative. I've thought about just using internet and she gladly gave the amount to think about what I want to do in the future. I love Mediacom and believe you are the best around. Someday I may or may not change my service and until then I'm fine for now. Thank you.
Good afternoon Teresa,
Thank you for sharing your experience and for taking the time to write and post your review. I'm happy to hear that you feel that we are the best service provider around. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 1, 2022
The Internet will shut off just unexpectedly and then turn on unexpectedly and every time it does that I had to keep rebooting the system and then the buttons on the little red box will keep blinking red instead of white so I don’t know what’s wrong with it and the guys that came to the house were really really helpful but it still didn’t help. I’m not sure how to fix it. I’m not sure how to how it’s going to make it better but I wish that I wouldn’t turn on and off like that and it constantly lost are bleeding out of nowhere errrrooo what will.
Good morning Brittany,
Thank you for taking my calls and for taking the time to write and post your review. I'm sorry about the issues that you have experienced. I'm happy to hear that our last tech visit was able to get this issue fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: June 7, 2022
We had a technician arrive who was able to verify that our internet service is working and resolved the hardware problems we had with the Eero boxes. Speed tests have been consistently over 500 on our devices since the tech visit and haven't had any issues with video conferencing while NETFLIX is streaming in another room.
Original Review: June 1, 2022
I called to cancel our cable service because nobody was watching cable in the house, only using streaming services and because the bill kept going up each month. The person I talked with was very pleasant and took care of the issue. Then the internet went out. I called back to find out that the internet had been turned off along with the cable. After a couple of hours it was sorted out and the cable works again. However, now the internet seems much slower and not the 1 Gig speed I signed up for. The best speed I've since the cable incident is around 120mbps, on the same setup that was previously much faster (500+).
Good afternoon Daniel,
Thank you for taking our calls and for taking your time to write and post your review. I'm sorry to hear about the issue that occurred. I am quite happy to hear that our technician was able to resolve this issue. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 1, 2022
Need a tech to come out, appointment window between 1-5pm, called me at 2:44pm. Missed the call because I was working, called back a minute later and tried to say my appointment may not be guaranteed. They said they called me 3 times, which was not true, only once! Worst customer service ever!
Good morning Melissa,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
Never received return box requested on 5/20. Called several times to inquire about status. Was told we would have yesterday but did not arrive. Today we asked for a shipping label but was told that could not be done. Finally got the address because we have run out of time and will send back in an old Dish box. Seems like Mediacom is not sending the boxes out so we will get charged for the equipment.
Good afternoon James,
Thank you so much for your review. I'm sorry to hear about the shipping box issues that you have been experiencing. I am glad I was able to reach you today and go over our delays with shipping boxes at this time. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
I was happy to be able to have my moving transfer done in a timely manner, my one complaint is the technician seemed unaware or oblivious that he was tracking in mud. I was moving in that day and there were grass clippings from both groups, however they were not tracking in mud.
Good afternoon Kevin,
Thank you so much for your review. I apologize for the issues you experienced when having your services transferred to your new residence. I am glad I was able to reach you today and confirm everything else went well though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
Both employees arrived and had completed the job in 30 minutes. They were professional and friendly! Even though it took a week for them to return to complete the job; they did connect the internet so we could use it until the burial was complete.
Good morning Suzanne,
Thanks so much for your review. I am happy to hear we were able to provide service to meet you and your family's needs until the burial was complete. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed June 1, 2022
Reduction of bill through government assistance as needed on my low fixed income. Appreciate the assistance from Mediacom operators. They were patient and helpful…all questions answered and completed. Thank you very much.
Good afternoon Mary Lee,
Thanks so much for taking the time to write and post your review. I am happy to hear we were able to help you with your billing concerns to help reduce your billing. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
I had a very short wait on the phone. I was greeted by a very upbeat, professional person who was very attentive to my interest in finding the best deal. She reviewed options with me, finding a very good package at a great price!
Good afternoon Robyn,
Thanks so much for taking the time to write and post your review. I am glad to hear our representatives took the time to find the best deal that worked for you and our offered services. If there is anything we can do better, please don't hesitate to give us a call. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
Tried to make contact via online and the system didn't seem to complete. We have been, over previous 3 days been experiencing the internet connection dropping out. Required rebooting modem/router. Would like to know what is going on. The TV and phone still worked. Also had to restart the family room TIVO box two times.
Good morning John,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
Very good. Perfect. I was very happy. He was very polite and took shoes off before I had to ask him. He was the best I ever had. It’s hard to write so many words when you are as please as I am. Thank you for an excellent job.
Good afternoon Judy,
Thanks so much for your review! I am glad to hear how happy you are with our technician that came out. We appreciate your business and look forward to continuing to serve you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. Have a great day.
Warmest regards,
Suzzane
Reviewed June 1, 2022
I have had problems for months with consistent internet connection. Technicians have been to my home several times and gone up local poles to check. I was told they were upgrading the area. It got better, then worse. I called and they saw an open ticket. I was promised follow up. Nothing so far and my internet is very poor.
Good afternoon Margaret,
Thank you so much for your review and for taking my our calls. I'm sorry to hear about the service issues that you have experienced. I am genuinely happy to see that the issues here are now fixed though. As always, if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 1, 2022
The techs that came out to troubleshoot my issue were quick, polite and completed the job to my satisfaction. Ended up replacing the Tivo dvr and connecting the minis to it. Signal and quality of the recording has been flawless ever since.
Good afternoon Brandon,
Thanks so much for taking the time to write and post your review. I am glad to hear our technicians could help resolve your service issues and that everything is working great. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
The service is good. But sometimes, it goes off. I call Mediacom Cable. They come out if they need to.
Good morning Nora,
Thank you so much for your review. I am glad to hear your overall experience with our company is good. I do apologize about the occasional issues you experience. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 31, 2022
The quality was fine. It was the price that went outrageous. Mediacom Cable overpriced themselves to the point that a person couldn't afford to have it anymore. When your bill goes from $181 to $300 in one month, it’s that much of an increase. That's a car payment. And if you're on fixed income, you can't afford their services anymore. And I couldn’t. That was why I couldn’t go into using them. I might go back to them if I can get a decent deal. But every year, they went up. And the biggest jump though, was this year. I'm streaming TV using their cable. And I've had to up the coverage on it already. I'm hoping that this last up is just going to solve the problem. Otherwise, there's one other company in town that does internet that I’ll look into. Because I started with the new company, this is June, in May.
Good afternoon Tricia,
Thank you so much for your review. We do apologize for the increase to your billing and having to go to another company. We have tried to contact you about the issue. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 30, 2022
When I had the cable turned on, it was very good experience. If an issue happened in daylight, I would call Mediacom. But lately, the service is not very good because it keeps raising up.
Good afternoon Vera,
Thank you so much for your review as well as taking my call today. We were able to get you into a new promotion. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 29, 2022
I called to have a Mediacom line taken down in order to remove a big tree. The tree company came, but Mediacom never showed up. After hiring someone else to take down their line, I called to get it hooked back up after the tree was removed, but when the Mediacom guys FINALLY came, they refused to hook it back up. They said the line wasn't long enough and just left, never to return. After 6 days with no internet or TV, I asked the tree company to hook the line back up. It took him 5 minutes to do what the lazy Mediacom guys refused to do. The line was plenty long enough. I called Mediacom back to complain, but they didn't seem to care. Slow, inefficient, and poorly trained or lazy technicians. Very FRUSTRATING to deal with these people, and it generally takes a week to get service, if your lucky enough to get it at all.
Good morning Daniel,
Thank you for taking the time to write and post your review. I'm sorry to hear about what happened to that line and with our technician. We have made multiple attempts to contact you, but we haven't been able to reach you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 28, 2022
Mediacom service is terrible. Their people on the phone don't really care. They know their service sucks and don't care, you can tell it's culture of this company. You can get them out next day for service, but if it goes out, you have to wait 1-2 weeks to come out to fix it. My house and the house next door are out. Both worked yesterday, both stopped today. It will be a week before they will come out to fix it. I traveled 700 miles to this house and planned on working here this week. If this was the first time, I may have more understanding, but this is the 4th time in over a year.
Good morning Tony,
Thank you so much for your review as well as taking our calls. I do apologize for the service issues you were experiencing as well as the length of time for appointments. You did confirm with me today that things are now working. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 28, 2022
We use Mediacom for the TV and it's fine. We're good as long as we have the sports channels. We're from Arizona so we were watching the playoffs. The Suns were in it.
Good afternoon Patricia,
Thank you so much for your review. We are glad to hear you are happy with the service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 27, 2022
They serviced me extremely fast. But the first guy that came hooked things up wrong. I called Mediacom and told them the service wasn't working. They were out the next day to correct it and make sure everything worked right. They're top-of-the-line.
Good afternoon Glynda,
Thank you for taking the time to write and post your review. I'm sorry to hear about the initial issue with the installation, but I am quite happy to hear that we quickly resolved the problem. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 26, 2022
Customer service is very good. Whenever I call to pay my bill, they are always very nice and their guys get straight to the point. Also, they always offer what deals they have. Mediacom is a good choice. I play video games and the internet is good. I never lag out unless there's a storm. I would definitely recommend it. The price is definitely good for how much I pay a month.
Good afternoon Elijah,
Thank you for sharing your experience with everyone and for taking the time to write and post your review. I'm happy to hear that your experience has been great. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 25, 2022
Our experience has been pretty good. We have internet through them and it's rarely down. When it's down, it's back up pretty quickly.
Good afternoon Sean,
Thank you for sharing your experience and for taking the time to write and post your review. I'm glad to hear that your experience with us has been good. I do apologize for any outages that you may have experienced though. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 24, 2022
They keep charging things that we don't want. They had a charge which I had $26 reduced. But we got the new bill and they raised it $12. They just deducted the $26 within the last two weeks and we paid it. They told me that's what the bill was. Now the new bill comes and it's 200 and some dollars instead of 196. This has been going on for years and I'm getting fed up with it. So, I'm about to change providers.
Also, the reception is questionable. Our internet goes out. I lose voice for 40 seconds at times in the channels. I'm not happy with the service. A year and a half ago, I told them the speed of our internet was slow. So they said they did something automatically for an extra $10 a month. That had zero effect. I called them after a month or two and they canceled that.
Good evening John,
Thank you for taking my call today and for taking the time to write and post your review. I'm glad that I was able to help reduce your monthly rates and to help address the WIFI issue you described. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 23, 2022
The previous owners had Mediacom and they said they had good service. I got it too and it's okay. The installers were nice. One thing, however, is I have a lot of boxes, which is ridiculous. I have four boxes just to get service from one end of the house to the other end of the house. I also haven’t been able to really get information off of the app. It's useless.
Good morning Theresa,
Thank you so much for your review. I am glad you had a good experience with the installers. We did go over the service as well as other questions you had. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 22, 2022
Mediacom was giving me a cheaper deal than what I had. I did that deal and that was not true. After a month, my bill went up from $91 to 100 and something dollars. The lady told me that the cost was going to go up every year. When I got this, they didn't tell me about that. Other than that, the service is better. They also did the installation for me. It's just I can't afford to keep paying 180 something dollars just for internet.
Reviewed May 21, 2022
I have internet, television, and cable services with Mediacom. They gave me 9,000 stations and I only watch about half a dozen. I don't need all these channels and they're worthless to me. I like to focus on just the ones I really use. I want the sports channel and I would have to pay for that. It's the same for HBO. I haven't elected to do so. I watch Netflix. The internet's been fine and I've really had not too many problems with dropouts or speed. When Speaking with customer service, it's speedy and they satisfy my questions. I'm paying close to $200 a month, which is a lot of money for a single household person. I will keep my eye out for specials that are available.
Good afternoon Phil,
Thank you for taking my call today and for taking the time to write and post your review. I'm glad that I was able to help find you a better promotion that was able to help reduce your monthly cost. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 20, 2022
I have my phone and cable services through Mediacom. The cable works well and when I have a problem such as having no picture, I call the number that's displayed on the screen. It doesn't take long for someone to assist. They try to work and resolve the issue from within. But when they can't, they send a technician. We just resolved the issue where I had no picture. Go for Mediacom.
Good evening Beverly,
Thank you for sharing your experience with us and for taking the time to write and post your review. I'm glad to hear that your experience with us has been good. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 19, 2022
I've been with Mediacom for a long time and the experience has been very good. I use the internet service a lot. I usually only interact with customer service when there's a problem. The problems in the past have gotten straightened out rather efficiently. When I lose internet here on my end, they would check to see if the problem’s on their end or mine. If it were on mine, they would walk through what I have to do to fix it. It's been a very positive communication.
Good evening Robert,
Thank you for sharing your experience and for taking the time to write and post your review. I'm happy to hear that you have had very good experiences with us. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 18, 2022
Mediacom was the handiest. Their service runs when we want it to run. Their customer service is good too. They listen and they try to help. Most of the time, they get things done. The only time they didn't get things done was when the power stuff's been off.
Good morning Keith,
Thank you so much for your review. We are so glad to hear your overall experience with our company has been so good. We do apologize you have had occasional issues. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 15, 2022
Mediacom is expensive and there had been a lot of outage in the area, although I'm sure they can't control that. Also, I haven't had channel 212 for two weeks now and I know we pay the bill and I know we have that service. Other than those, the service has been okay and I like the service I have. The service they give me is 100% good quality.
Good morning Nancy,
Thank you so much for your review. I'm sorry to hear about the service and billing issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed May 14, 2022
I'm having problems with my TV. The guide keeps getting screwed up and then it gets stuck and I can't get anything. The only way I can get to a channel is if I manually use the remote. And when they set up the box, they didn't put my Starz. They just put in the regular HD and the regular channels. When I try to go to the Starz and 400 numbers, it says no information. I've reached out to them and they reset my box, saying it would work alright for a while but I can't get to the 400 numbers. Other than that, the quality of the internet is good and I'm satisfied as long as everything's working.
Good morning Steven,
Thank you so much for your review. I apologize for the issues you experienced with our service. I am glad I was able to speak with you today and confirm we have had these issues resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed May 13, 2022
I wasn't able to log in to your website for my account even with trying the billing site password and also the password for my main MediaCom e-mail address. This was taken care of and it was nice. She was so helpful
Good evening Kirby,
Thank you so much for your review. We apologize for the confusion with the online site but glad we were able to get it resolved. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 13, 2022
Mediacom has been very helpful. Sometimes they have their little quirks with the service being down but that's kind of expected once in a while. Overall, they're good.
Good afternoon Mark,
Thank you so much for your review. I am so glad to hear overall your experience is good with our company. I do apologize for the occasional issue. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 11, 2022
Trying to lower the cost of cable. Got rid of one small package and the box for the 2nd TV. We’re still over $180 a month. Would like to be able to give you a list of what channels we want and make it a customized package so we will see and pay for our wants. Many have urged us to go with other choices that stream the shows we enjoy. Would rather stick with Mediacom but may need to change due to cost.
Good morning Marlene,
Thank you so much for your review as well as taking my call today. We were able to find you a new promotion to get the bill lowered down and went over how we unfortunately can't pick and choose channels. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 6, 2022
Internet speed to slow! Internet and TV and phone seems to off several times weekly! TV reception is spotty at most times. We pay a lot of money for this. Should Be Better! Should be a refund for lack of outages!
Good morning Dennis,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. I am glad I was able to reach you today and confirm that we have had your services resolved and that everything is working properly. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed May 6, 2022
The reps are all polite and friendly. I’ve had a good experience with them. But the prices are too high so I’ve changed my service with Mediacom to internet only. It costs me $97 a month just for that and the service is not as great as it should be. I get a lot of hit and misses. My internet goes out and then, it comes back on. They’ve rebooted at the office and it comes back on.
Good morning Barbara,
Thank you so much for taking the time to write and post your review. I am happy I was able to speak with you today and hear that we have had all of your issues addressed and resolved. We are glad we were able to assist with reducing your billing and ensuring services are working properly. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed May 5, 2022
Last week, I was thinking about changing my phone service from CenturyLink to Mediacom but the lady on the phone was the nicest person I've ever talked to. I decided not to switch at this time because I need to get a new modem router that has a plug-in for the phone. I'm really impressed at how good Mediacom's service is. My experience in the last few years with them has been outstanding.
Good morning Jamie,
Thank you so much for your review. We are so glad to hear the representative was so nice and was able to provide such great service you decided to stay with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 4, 2022
We had to fix several issues after 2 technicians left the job incomplete. We didn’t have any cable service for the first 4 days when our prepaid service was supposed to begin. We are considering discontinuing cable because there isn’t much value in it.
Good morning Lisa,
Thank you so much for your review as well as taking my call. I do apologize about the incomplete install and not having cable services working properly, but you did confirm with me today that everything was resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 4, 2022
I was able to get my payment reduced so we could still afford your service. However, I strongly suggest that MediaCom consider a senior citizen package or discount to allow seniors on fixed incomes some relief. We have really enjoyed your service.
Good afternoon John,
Thank you for taking the time to write and post your review. I appreciate your insight and suggestion to consider a Senior Citizen package or discount. I will forward your suggestion. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 4, 2022
I'm satisfied with Mediacom. Their customer service does very well.
Good morning Mary,
Thank you so much for your review as well as taking our call. We are so glad to hear you are overall satisfied with our company. If you do have any questions or concerns, please call Medaicom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 3, 2022
My TV kept giving a "No Signal" message despite all connections were properly hooked up. The technician determined that the Box was faulty/not working and he replaced it. He also checked my other TVs to ensure they were properly working as well.
Good morning Roxanne,
Thank you so much for your review. I do apologize about the service issues you had with your TV. I am glad the technician was able to come out and get the problem resolved as well as check the other TVs to make sure nothing was happening with them. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 3, 2022
When I called earlier the outage was to be restored by 4:00 pm. It’s now nearly midnight and we’re still out! Also, why can’t you send a text or email alert instead of making hundreds or, in this case, thousands of customers call you?
Good morning Bruce,
Thank you for your review as well as taking my call this morning. I again want to apologize for the length of the outage you experienced. We did go over other way to check for outage updates like, the website, mobile app, or texting Molli. If you do have any other questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 3, 2022
I had a scheduled payment and it didn't take it off my card till the day after the scheduled payment. I asked why it didn't take it off. All the lady told me was she didn't know. I then asked if she can cancel the payment. She said no again.
Good afternoon Amanda,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry about what happened with your scheduled payment. This type of issue is rare and I wouldn't expect that to happen again. I'm sorry for any inconvenience that this may have caused. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 3, 2022
Spoke with 3 Customer Service Techs, Erin, Thomas, and Rachel. My problem was turned over to other Techs with ticket #**, no one contacted me back. I then talked to Rachel and she gave me ticket #**. I should have been contacted back by someone and explained what was going on.
Good afternoon Patti,
Thank you for taking my call and for taking the time to write and post your review. I'm sorry for the experience that you had with getting things fixed on your email account. I'm happy that I was able to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 3, 2022
When the cable goes out, it usually takes a day and we gotta call Mediacom and tell them. And then, they'll try to get it fixed. The cable is working now but it goes off and on once in a while and it sucks. But their customer service is very generous.
Good afternoon Randy,
Thank you for taking my call today and for taking the time to write and post your review. I'm happy that I was able to find a new promotion that helped reduce your monthly rates some. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 2, 2022
I called to see if I could get a plan that was less money. The representative got discount based on my usage then gave me a number to call to see if I qualified for any other discounts. I did and got a mother discount of $30.00 month. I was quite happy!
Good afternoon Nancy,
Thank you so much for your review. We are so glad we were able to refer you and get the additional discount on your account. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 2, 2022
The Equipment was picked up by Mediacom rep. Excellent customer service. The initial phone contact (Rhonda) was efficient with a great helpful attitude. She put in much effort to try and find a lower internet access cost and succeeded. Cancelled the cable TV but installer took the time to show me a better way to have it reconnected in the future. He had a caring and pleasant attitude. Thank you.
Good afternoon Jan,
Thank you so much for your review. We apologize you had to remove the cable TV service at this time, but so glad to hear the overall service went so well. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 2, 2022
I was able to change the current plan, add telephone and hopefully save a little money monthly. We may request to add another tv setup, but will let you know when we return to Bettendorf next week. I have found it easy to communicate with Mediacom staff - all English speaking individuals.
Good morning Sarah,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed May 2, 2022
I have no problem with the person I spoke with, but I am quite unhappy about paying a great deal a month more than when I started. I understand the first 12 months is set up to get me in, but I'd hoped for a good deal for my second year, as I'd experienced in the past from where I moved from. I have no choice but to start looking for a reasonable deal from another company as I was told there's not even a chance of a better deal until JANUARY--that's a long time off!
Reviewed May 2, 2022
Our service tech was very prompt in arriving, and very thorough in his work. He also turned out to be a dog person as is my wife, and they had a great conversation while he worked. This was a great Mediacom experience for us.
Good afternoon Realff,
Thank you so much for your review. We apologize about having to have a technician out to the location, but we are glad to hear he was thorough and was so polite. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: May 2, 2022
Service guy in bucket truck lowered his bucket so I could explain why I needed the internet cable moved that was attached to the fascia board of my house. He said ok. They finished their pole work and drove off without moving the wire. That was Friday morning. I called Mediacom to complain about internet wire not being moved. I had workers coming to repair the facia board on Saturday and They had to move the wire. It took two trips for Mediacom to get this right. SRO #** and ticket #**.
Good morning Judy,
Thank you so much for your review. I am glad I was able to speak with you and confirm we had your line raised and issues resolved. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed May 2, 2022
I received very helpful and friendly service in dealing with my needs. Also a referral to fill out an application for a program that would help me save even more money on my account. I did that, and was approved, so now I get help paying for my internet service. Was treated with courtesy and respect even though I had to have two of my services removed because of my budget and expenses. Mediacom, you are the best!
Good afternoon Joyce,
Thank you so much for your review. I do apologize you did have to remove services, but glad we were able to help with lowering the bill to work with your budget and keep you as a customer. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Original Review: May 2, 2022
Our internet has been unusually slow. I called and your customer service set up an appointment for a Tech to check it out. He called just before our appointment and advised if he didn't find something wrong he would charge us. I told him to cancel. Bad attitude!!!. My internet is still slow and I'm not happy. If it doesn't improve I will go shop for another provider.
Good afternoon Robert,
Thank you for taking our calls and for taking the time to write and post your review. I'm quite happy to hear that everything has since been resolved and that we could apply credit for the time without services for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 2, 2022
HD box installed by your person. 2 weeks later, no signal. Spoke with several agents. They took S/N and reset box. No signal. Then told outage in area. 3 Hrs. later no signal. New Bulk agent disconnected call. That agent said they couldn't find box with our s/n. Had to drive 30 min to Dagsboro the next day to rent a new box. AND our internet goes out several times daily.
Good morning Bonnie,
Thank you so much for your review. I apologize for the issues you experienced. I am glad I was able to speak with you today and confirm your service issues were resolved by our last technician. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed May 2, 2022
I am very satisfied with Mediacom. The most friendliest service I’ve had from any Internet provider. My order was taken my order was installed at my convenience and not theirs! I have never been more happy with the service I have received!!!
Good afternoon Suzanne,
Thank you so much for your review. We are so glad to hear you have had such a great experience with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 2, 2022
Happy with the 49.99 price and speed but not happy about paying more after initial discount. Switch to T-Mobile 5G Home internet and so far it is working fine for what I need. Would have stayed with you for the $49.99 price. Wouldn't lower price and more customers work out as well?
Good morning Robert,
Thank you so much for your review. We do apologize about the pricing as well as you having to switch to a competitor. We try to keep our promotions as economical as possible, but they do have step ups and increases unfortunately like all other things. If you do have any questions or concerns, now or in the future, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 2, 2022
Your installer didn't have his masonry bit so he took it upon himself to mount about stone into siding. Every other house (57) had it done properly. So installer boss came out next day and fixed but the siding had to be replaced.
Good afternoon Patrick,
Thank you for taking the time to write and post your review. I'm sorry to hear about what happened during the installation and the damage to the siding that occurred due to it. I'm happy to hear though, that it has since been resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 2, 2022
Excellent service. The person that I spoke to was very friendly, polite, and patient. She made the couple of minutes that it took to complete the transaction very pleasant. She was very capable and did an excellent job. I am very satisfied.
Good afternoon Danny,
Thank you for taking the time to write and post your review. Thank you so much for sharing your experience with us and others. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 2, 2022
Since Dec. I have had to phone CS at least once a month or more to try and get my bill correct. Took 4 months. Got past due notices even when I paid what rep told me to pay. Cable $$$. 25+yr customer.
Good afternoon Julie,
Thank you so much for your review as well as taking my call. I do apologize about the late statement issues as well as the miscommunication on the pricing. You did confirm today that things seem to be back in order. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 2, 2022
Was told a price for internet for one year. It included modem. It's only been two months and price went up. I know it was not that much but I was told the price would be that for a year and y'all did not keep your word.
Good afternoon David,
Thank you so much for your review as well as taking my call. I do apologize for the miscommunication with the increase to the modem pricing. We did go over that on the phone today and I understand the frustration. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 2, 2022
The agent was upset that I hadn't called in to get a better price. Why don't you offer the best price. I was a loyal customer for over 10 years and they made me feel like I failed them! Please give your customers the lowest price.... Maybe so many people won't leave.
Good morning Dale,
Thank you for taking the time to write and post your review. I'm sorry about the situation that occurred and that we couldn't come up with an agreement for a new offer. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 2, 2022
The service has been pretty smooth. Price point-wise from New York to Alabama, it's more expensive for what I'm getting, but it is what it is. Other than that, their customer support is really good. Whenever I have any type of issue, they're right on it. Also, I'll go to the home office and sometimes I'll pay in person and those agents are awesome.
Good evening Maria,
Thank you so much for your review as well as taking our call. I do apologize about the pricing we do try to keep it as economical as possible. I am glad to hear overall your experience with our company is good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 1, 2022
I have Mediacom's internet with the highest rate. Their reps' communication is excellent.
Good afternoon Thomas,
Thank you for taking our calls and for taking the time to write and post your review. I appreciate that you have shared your experience with everyone. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 30, 2022
The service has been pretty good. Everything is done quick and there are rarely any problems.
Good evening Alexis,
Thank you for your review as well as taking our call. We are so glad to hear you are happy with the service. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 29, 2022
I'm not really happy with the service because there are always glitches in the internet. I've had them out at least three times. Sometimes they change the line and check my router. It helped a little bit. But it's still glitching.
Good afternoon Johnnie,
Thank you for taking the time to write and post your review. I'm sorry to see that the issues have continued for you and that you have decided to cancel your services with us. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 28, 2022
Mediacom is pretty much the fastest service you can get around here. They've always done a pretty good job of hitting me up.
Good morning Horace,
Thank you so much for your review. We are so glad to hear you are overall happy with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 27, 2022
Sometimes the service is interrupted and my phone doesn't go through. But it picks back up. Last time, I reached out to them and the tech fixed my issue. He was good. I've been having a problem though with my phone service for the last two weeks. It would go off and then come back on. I can't call out sometimes.
Good afternoon Dwight,
Thank you so much for your review. I do apologize about your intermittent issues with your phone but glad to hear we have been able to resolve them. If you are still having problems, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 26, 2022
They are timely as far as not having to wait a long time for someone to pick up the call if you have any issues. I haven't experienced anyone being rude. They were helpful and they resolved the issues.
Good morning Brianca,
Thank you so much for your review. We are so glad to hear that your experience with our company has been so good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 25, 2022
The service is usually very reliable. But the speed at times would be cutting on and off. I have items on my modem and router and sometimes Mediacom blinks, then it goes off, and I have to reset everything. I've had a problem in the cold days that we had in the last few weeks and the guy that came out said that some of my plugs were old and outdated. The guy was wonderful. But Mediacom never went to the big box in the back, which I'm the only one hooked up to. It was bent over and the cover's been off of it. The previous two other repairmen didn't even bother to put the cover back on. But this last guy put the cover on, but he didn't test it out. He said it was all testing okay up here by the house.
Good morning James,
Thank you so much for your review. I do apologize that you were having some issues with having to reset everything. If you are still experiencing issues, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 24, 2022
I just got the internet service. The TV service cost is too high. But Mediacom has been all right. It served its purpose. I called Mediacom to do something here a while back and the gal really helped me out and I've been happy with it.
Good morning Murphy,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 23, 2022
The internet is good and fast. But the modem that was installed on the computer was a used one. So a serviceman had to exchange it with a new one. Mediacom is getting a little expensive, but the promotion that we are under is still in effect.
Good morning Richard,
Thank you so much for your review. I do apologize about the modem that was put in. A lot of our equipment is refurbished but I am glad to hear the technician was able to provide you a new one. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 22, 2022
I had a tech come out to install everything and the customer service skill that day was awesome. I've also spoken to someone over the phone because my internet got cut off. So I had to pay the past due balance and she was very nice as well. The internet speed is awesome. The kids are able to play their games and I can watch TV without any pauses. I'm enjoying it a lot. I haven't had any discrepancies or interruptions so far.
Good morning Ashley,
Thank you so much for your review. We are so glad to hear things are working so well and the experience over all is so great. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 21, 2022
I've been with Mediacom all my life and I’ve had no problem with it. Everything is okay.
Good afternoon Lucille,
Thank you so much for your review. We are so glad to hear that your experience with our company has been so good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 20, 2022
The tech support has been pretty good. But the internet service quality could be better. For what we get, we pay too much. I got a lot more in California and I paid slightly less than I do here. Sometimes the TV will tile out and it only happens on certain channels. Once in a while, the router at home starts blocking some of the apps on our phones. I was able to resolve it over the phone time before, but last time, I had to have a technician come out to my house.
Good evening Matt,
Thank you for taking my call today and for taking the time to write and post your review. I'm happy to hear that your service issues are now resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 17, 2022
I have Internet through Mediacom and it's great. I'm totally satisfied with everything.
Good afternoon Michael,
Thank you so much for your review. We are so glad to hear you are satisfied with our services. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 16, 2022
So far, the service for the broadband internet has been a lot better. They used to have outages, but now, they're less often. It's always a positive experience with their reps.
Good afternoon Blane,
Thank you for taking my call today and for taking the time to write and post your review. Thank you for sharing your experience with everyone. During our conversation, you confirmed that everything was working great. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 15, 2022
We only watch seven or eight channels but I'm paying 163 right now, which is ridiculous. No way should Mediacom be paying local stations to carry their broadcast. But the representatives are doing their best.
Good morning Larry,
Thank you so much for your review. I am happy I was able to reach you today and go over all of your billing concerns and options to get this resolved. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service, or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed April 14, 2022
I've had to call in to Mediacom every year for the past 4 years to rebundle my service because my prices increase by more than what I was told they would when I sign up. Every year, I've signed up for the package where my prices are supposed to increase by $10 per year and cap at a set value, and every year they jump by $20 as opposed to $10. Previously, this has been nothing more than a mild inconvenience as all I've had to do, and have been recommended to do by Mediacom customer service reps, is to call in and rebundle. This isn't my favorite thing to do, but it's worth it and everyone has been courteous and helpful.
This year, it turns out there is no bundle for me to sign up for. Not only that, but allegedly, there's no "package" in the system that I agreed upon. I was told that it would increase $20 for this year, then $30 next year, and it would just adjust to meet market value after that, with no agreed upon cap value or term. When I asked if I could be notified when the next bundle or package would be available, I was told there's no way for the company to notify me. Not through email, text, or phone call, even though I can receive bill payment notifications via text.
I was told the only way I can determine if there's a bundle available is if I, as a paying customer requesting information from Mediacom, go to Mediacom's website, and check it myself every now and then. This is absolutely ridiculous. Why would anybody agree to pay these insane prices for internet, especially when a package that I signed up for can't even be honored. What would compel me to stay, when I can simply pay for a different internet provider. At the prices Mediacom wants to force me into, it would be cheaper to pay for a hotspot plan from Verizon.
Good afternoon Nick,
Thank you so much for your review as well as taking our calls. I do apologize for the issues with the billing. I am glad we were able to get you into a new promotion. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 14, 2022
Mediacom is good and I'm very pleased with it. Every winter, we go down to Texas and my husband calls them and cancels the service until April. There's just a small charge to keep us in the loop.
Good afternoon Margaret,
Thank you so much for your review. We are so glad to hear you are pleased with the service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed April 13, 2022
I've had a good experience with Mediacom. I have an internet and phone bundle and I'm really satisfied with them.
Good afternoon Bill,
Thank you so much for your review. We are so glad to hear that you are satisfied with the services. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 12, 2022
I contacted Mediacom to see if our monthly bill could be reduced. Heath found that if we moved from 300GB to 100GB data a month, it would significantly impact the monthly bill. That may not work for users who stream a lot but it's fine for basic users.
Good morning Mary,
Thank you for taking the time to write and post your review. I'm very happy that I was able to help come up with a better plan for you to help reduce your monthly bill. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 12, 2022
Having no signal is very rare and the quality of service is excellent. If something goes wrong, I call them and they come here and do it right away.
Good afternoon James,
Thank you so much for your review. We are glad to hear things with our company overall are really good as well as issues get resolved right away when they do happen. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 9, 2022
The infrastructure in resort needs a lot of updating so service is more reliable. Other than that service was great when it was working. We appreciate that Mediacom tailors the service to what the snowbird needs are. Looking forward to next season. Thank you.
Good morning Carl & Judy,
Thank you for taking the time to write and post your review. We understand that a lot of our customers do travel south for the winter season. I'm happy to see that we were able to help make accommodations for that. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 6, 2022
Said I needed new box. Had two boxes with him. After two and a half hours found both boxes not working. Put my same box back in. Did work on lines and wires. Not restarting as much. After he left my printer would no longer print. That will now cost me money for a computer tech to fix.
Good afternoon Russeline,
Thank you so much for your review as well as taking our call. I do apologize about the service issues you were experiencing as well as your printer not working after the technician left. You did confirm with me yesterday that everything was now working and that you didn't need any further assistance. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Updated review: May 13, 2022
The monthly bill reflects your helpful efforts. Thanks for your help to get this resolved. It's much appreciated.
Original Review: April 6, 2022
Local rep said she could typically offer a 10% incentive for long time customers. We've been with Mediacom since 1999 and no such luck. She suggested the loyalty department with Mediacom and a ticket was issued for them to call. No phone call was returned. Disappointing.
Good afternoon Mary,
Thank you for taking my call today and for taking the time to write and post your review. I'm very happy that I was able to help come up with a better plan for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 6, 2022
Attempted to download HLN. Requested the same information 8 or 9 times. Never completed the download. I would like to understand why I can't watch TV on the laptop, or what the issue is. Or maybe just what is the process. I called, but the agent didn't give me complete information.
Good afternoon Jacqueline,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed April 6, 2022
So far, so good. I haven't had any issues. But the pricing is a little bit off compared to other companies because a lot of companies just charge you one flat rate. But with Mediacom, I can come in at the $30 rate, but I don't really get to do much with that. Then I go over and my bill is over $50. I just got my bill today and it's over 113.
Good afternoon Roxanne,
Thank you so much for your review. I am happy I was able to reach you recently and go over all of your concerns to get this resolved. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed April 5, 2022
My Mediacom experience was exceptional and I received excellent customer service from Evan ** during my appointment on Monday, 4 April 22 to have my internet service connected. His inside and outside work was professional and he made sure that he cleaned up behind himself and asked prior to his departure if I was satisfied with his work and asked if I had any questions for him. I couldn't have had a better technician. Well qualified and knowledgeable in his profession. Thank you very much Evan and thank you Mediacom.
Good afternoon Martha,
Thank you so much for your review. We are so glad you hear that you received such excellent service from Evan during your appointment as well as overall with the experience. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 5, 2022
It took 2 and 1/2 weeks to fix a bad cable. The cable continues to be run underground through the MIDDLE of my neighbors yard instead of along the road. It would only take a couple more feet of cable to run it in a safer area. You can be assured it will get cut again by my neighbor due to the poor placement of the cable.
Good afternoon Arminda,
Thank you so much for your review as well as taking my call today. I do apologize about the inconvenience you've been experiencing with the line getting cut as well as it was getting put through your neighbor's yard. When we spoke today you did confirm things are working and the lines has been buried. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: April 5, 2022
My internet is dropping in and out. The first time I called in the tech called me and said he saw a truck working on lines and that was my problem. Didn't fix my issue, called back, got rescheduled 3 times then the tech called and said since my router was working. At that moment he couldn't help but they would monitor it. I'm still having issues and am very unhappy.
Good morning Luke,
Thank you for taking my call today and for taking the time to write and post your review. I'm very happy to hear that we were able to fix all of the service issues and that it is now running better than it ever has. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: April 5, 2022
1. Charging late paying service charge when your bill is paid the day received. This happened (2) months in a row. Called your customer service rep who promised to credit (2) $10.00 late fees and only one was credited to my account. You FAIL to do as promised. I have been a customer for about 20 years and will probably change to one of the new cable companies that serves my area. You had a good company with good service but started deteriorating about (2) years ago.
Good afternoon James,
Thank you for taking the time to write and post your review. I'm writing to let you know that the credits for late charges have been approved. You will see this in your next statement. I apologize for the frustration this caused. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 5, 2022
I’ve been with Mediacom a long time. I have a phone, internet, and cable. However, the telephone doesn't work. I can't get through. Sometimes, I also have a problem with the Internet. They put it up on the screen, saying there’s difficulty with the connection. Lately, It has been happening quite regularly.
Good morning Mattie,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed April 5, 2022
This weekend my internet was off and on all weekend. Every time I started to do something on Sunday it would go out again. The tech has come out twice now. But at times my cable cut out and then comes back on also.
Good afternoon Pamela,
Thank you so much for your review as well as taking our calls. I do apologize about the service issues you were experiencing but you did confirm with me today that things are much better. You do have occasional issues with pixelating but much better than before. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 5, 2022
The gentleman that I spoke with was knowledgeable about the type of viewing package I was looking for and gave me some help in deciding the best package and rate within my budget. It would be nice if more people were well informed as the person that took my order.
Good afternoon John,
Thank you so much for your review. We are glad to hear that your experience with our representative was so great. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 5, 2022
I have had paperless billing for years. But for the last 3 years in a row all of a sudden in the spring or summer I get a paper bill and I'm unenroll from paperless billing. So I call and normally that means I don't get any bill at all the next month and the month after that I get a bill telling me that I didn't pay the last bill that I never got. It generally take somebody from the IT department to get it straightened out. It is very annoying.
Good afternoon Ruth,
Thank you so much for your review as well as taking my call. I do apologize for the issues you have been experiencing with the online billing. You advised me there was nothing currently I could assist you with. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 5, 2022
Went to my local office/store to inquire about the increase in my bill. The representative was quick in seeing the adjustments to my bill, offered the current promotion and I was out the door. She was pleasant, helpful, understanding and a problem solver. A1 service from my local office.
Good evening Sylvia,
Thank you so much for your review. We are so glad to hear that the representative at the local office was able to work with you quickly, professionally and get things resolved. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 5, 2022
The technician named Jesse was very courteous, friendly and removed his boots without me asking. I really appreciate it that. He quickly diagnosed the issue and took care of the problem. If I had another problem I would request his assistance again.
Good afternoon Kathy,
Thank you so much for your review. We are so glad to hear the technician that came out was so efficient and polite. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
The two eero Wifi Boosters made my wifi signal stronger. I had no more wifi issues, after my upgrade via cable wire replacement, and Xtreme 3.1 modem. I also downloaded eero app to see all connected devices on my network, and everything was working properly. Thank you.
Good morning Henry,
Thank you so much for your review. I am so glad to hear that the Eeros were able to fix your Wi-Fi signal and that your overall service is doing well. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
Mediacom exceptionally good internet, tv cable, TiVo, always connected. 4 yrs.+ A LOYAL CUSTOMER. Best I have seen se MN. Quality, competently quick services, chats, online troubleshooting and more, sign up I will continue. Dr Ernie ** DC MS MT **.
Good morning Ernie,
Thank you so much for your review. We are so glad to hear that you have been enjoying the services as well as things have been working so well for you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
I had Mediacom providing Internet access for my streaming TVs and work from home needs for four years, overall the service was very stable and worked well, fortunately for me I had very little problems, I had the opportunity to cut my cost in half by moving to a 5G network and that seems to be working really well so as a retiree, time to start minimizing my bills and every little penny helps.
Reviewed April 4, 2022
The services are extremely high for cable tv and internet. Elderly people can’t really afford it on a fixed income. Other than the prices for television and cable, I guess the services are okay. I think the prices should be a lower, especially if you’re bundling.
Good evening Monica,
Thank you for taking my call today and for taking the time to write and post your review. I'm glad that I was able to help find a promotion for you that was able to reduce your monthly rate. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 4, 2022
They were able to resolve the missing channels but after 24 hours lots of channels were tiling again. This has been an ongoing problem for almost a year. They promise me they will fix it, but never do. No one seems interested to come after the technician has been here and we get many different reasons for the problem.
Good morning Rose,
Thank you so much for your review as well as taking our calls. We do apologize about all the service issues you were experiencing but glad to hear things are working well for you now. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: April 4, 2022
Connection sure doesn’t drop quite a bit. Hard to stay connected to my job as I work from home. It also seems like I have to reboot the modem a lot which is annoying. Hopefully this issue is being worked on. Thank you.
Good afternoon Leslie,
Thank you for your review as well as taking our calls. I do apologize about the service issues you have been experiencing but glad to hear that things are working well now. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
I've had no problems so far with the service. The installation was quick and not stressful. My interactions with customer service have been wonderful. Internet speed has been great. No problems with speed or outages so far. Thank you for everything you do.
Good morning Kevin,
Thank you so much for your review. We are so glad to hear that things have been going so well for you from the start at the install. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
Installer had muddy boots, and was immediately amenable to putting plastic grocery sacks over his boots as he was out of shoe covers. He worked quickly and quietly. My internet and Wi-Fi were up and running in a short time. He did a great job.
Good morning Martha,
Thank you so much for your review. I do apologize about the muddy boots but glad to hear he was willing to cover them with bags, so he didn't ruin the floors. Also, glad to hear things went well for the appointment. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
I called Mediacom about cable laying in my yard for weeks. I have a sprinkler system and I don’t want it damaged if you are digging soon. I just want to know what’s going on. I called Mediacom to have someone call me. I haven’t received a call in over a week. This cable laying all over the place also is a safety hazard.
Good morning Larry,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. I am glad I was able to reach you today and confirm we have had your line buried and services are working properly. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed April 4, 2022
Promotional rate ended and package that I have now is barely affordable. I need a package that is affordable for my budget. Please contact me if you are able to give me a lower rate. I have been a loyal customer for years and my cable package should reflect my loyalty.
Good morning Regina,
Thank you so much for your review. I'm sorry to hear about the billing problems that you have been experiencing. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. Is there a better number or time of day? If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed April 4, 2022
15 hours later and my cable isn't working! Almost every channel says searching for signal and or I don't get this channel which I'm supposed receive. I don't understand why I'm in the west and my channel lineup is for the east.
Good afternoon Joshua,
Thank you so much for your review. I am happy I was able to speak with you today and that we could confirm your issues have since been resolved. I apologize for any inconvenience we may have caused you as well. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed April 4, 2022
I am well satisfied with the cable channels offered in my package. However the pricing continues to rise to the point that I may consider exploring streaming options instead of cable. I wish Mediacom would just provide special pricing deals to those of us who have been loyal customers for many years instead of us having to call in yearly or every 2 years.
Good afternoon Karen,
Thank you so much for your review. We are glad we hear you are happy with the overall service. We do apologize about the pricing we do try to keep it as economical as possible. Unfortunately, those packages are promotional deals and they do change, so we do have to have you call back in about changing those. If you do have any other questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
Was pleasantly surprised when the tech showed up within an hour to hang a new cable from the pole across the street to our house. Upon completion, the tech said another tech would need to come and replace something over on the pole due to some interference. When the 2nd tech arrived he said all that needed to be done was cleaning the connections, which the previous tech should have known. He also said there was a cracked piece for the TiVo in the box that should have been replaced, and he also asked me if we approved the previous tech screwing the cable on to our siding, which we did NOT.
I will concede that our siding is old and kinda crappy, but the more I look at how he ran the cable the more I’m like, that was a really bad decision on his part. The 2nd tech was appalled and even took a picture and sent it to his superiors. At the end of the day, I was very happy how quickly our issue got resolved, but wish the 1st tech would have made better choices.
Good morning Chad,
Thank you so much for your review as well as taking our calls. I do apologize about the issues with the way the lines were run initially but you did confirm today we did get that resolved. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
I called up for help with a password and I needed some router information. The person answering the phone was great. They gave me the password I needed. They explained the router situation and what I needed. I quickly implemented her suggestions while she was on the line to verify that everything was okay. She was great.
Good afternoon Ben,
Thank you so much for your review. We are so glad to hear that the representative as so helpful and was able to get things resolved quickly for you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
My original service was changed from 100-1000 to 200-1000 and I could not go back which resulted in a rate increase. The service person made a mistake and I should not be penalized resulting in a higher cost. I expect to be offered the original rate of $39 vs the new rate of $69.
Good evening Jason,
Thank you so much for your review as well as taking my call today. We did go over the rate increase. After that we stated no further assistance needed. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
Technician said he was going to send a modem to replace the one I have.. I haven’t received it yet. Please advise whether I should be expecting it. I have needed to reset the modem several times recently. Thank you for your attention to this issue.
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- www.mediacomcable.com