Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
Visit mediacomcable.com- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,968,218 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 12, 2023
I would recommend Mediacom. I originally started using them because of the school internet package they have. The installation experience was nice and easy, and it wasn't too time-consuming. The internet's been fine to me as well. My kids will tell people different, but that's because they’re on it all the time.
Good morning Tiffany,
Thank you for taking the time to write and post your review. I'm glad that the internet and experience has been good for you. Please know that the service level that you have isn't meant for streaming. It will work for streaming, but if other people in the house are trying to work or game online while streaming, it may cause latency issues. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 12, 2023
Our internet connection is good. Mediacom mailed a new box to me, and my daughter had to call somebody to walk us through the hookup.
Good morning Patricia,
Thank you for taking the time to write and post your review. I'm glad that we were able to help walk you through the process of getting everything connected over the phone. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 12, 2023
The service with Mediacom was good at first. Now, I'm having a bunch of issues. My internet's been dropping continuously. It just went offline a few minutes ago. They can't seem to figure it out. I've replaced everything in the house cord-wise. I started using their equipment because I thought maybe it was my equipment and I'm just dealing with a bunch of fees because they keep having to send technicians out, but they're not finding anything because it's not showing up in the database. But for the majority part, their response team is fast on their feet. A lot of my techs have been exceptional. Some of the customer representatives aren't though.
Good morning Javon,
Thank you for taking our calls and for taking the time to write and post your review. I am glad I was able to reach you today and confirm our services have been working well for you since our previous technicians came out. I apologize for the length of time this may have taken though. As always, if you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 8, 2023
I had decided to make changes to my internet service but my bill did not reflect the changes. The Mediacom rep verified the changes had been made and that the bill didn't reflect the changes because it had been printed beforehand.
Good morning Monique,
Thank you so much for taking the time to write and post your review. I am glad to hear our representative was able to help you with billing in regards to the changes you made. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 6, 2023
Specific channels on HD were pixelated. When I called, there was an outage message. However, the outage message indicated the HD outage was fixed but it was clearly not. I stayed on the line to report the message error to a person who was very nice and noted my concern.
Good morning Elizabeth,
Thank you so much for your review. I am happy to hear our representative was able to help report the service issue you were having. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 6, 2023
I am rating Mediacom as neutral. You are likely aware that a competitor, Race Communications, entered into service here in Ridgecrest with a FTTD network. As you might imagine the service is much better than what Mediacom offers. The service I now have is fully symmetrical with both uploads and downloads running at close to 1gb/sec. There are no data caps on this service, unlike Mediacom. My monthly bill is precisely half of what Mediacom charged me. There is simply no way a cable topography can compete with fiber running directly to my house.
As far as my experience with Mediacom over the past 8 years, it has had its ups and downs. For the first few years my service was just okay with frequent network dropouts during the day as network loads changed. I did notice a significant improvement when I returned the Mediacom-supplied modem and installed my own DOCSIS 3.1 device. With the new (at the time) 3.1 download channel my speeds increased significantly. This still did not address the slower ping and upload speeds but for streaming it improved things. Mediacom would go down a few times a year for hours/days or sometimes just for a few minutes, but it required me to monitor the modem for signs of disconnect and then place service calls or in recent times log into the Mediacom site using cellular data to watch the system status.
Personally I am glad to be off of Mediacom now. Your prices steadily rose without providing any real added benefit to me. You used your data-cap strategy in order to force me to pay for the highest tier of service and basically took advantage of your monopoly status in Ridgecrest to gouge us. Having a competitor such as Race Communications is exactly what you needed as a corporation to get you off your duffs. I think if you have any chance to retain your existing customer base it will be to lower your prices to something around $35/mo for 3.1 service and no data caps. Something like that might induce people to stay on as customers. In any case, no hard feelings. You were much better than Frontier and I am glad to have had you as an alternative to them, but Race Communications has changed the game here with their new fiber network and so long as they keep delivering good service with reasonable pricing there is zero chance I would return to Mediacom.
Reviewed Jan. 6, 2023
There is no customer service. A person can talk to someone on the phone but if the customer service person begins to have a hard time they just hang up and the customer has to start over. That is not customer service. Being able to talk to someone face to face is having customer service.
Good afternoon Bruce,
Thank you so much for taking the time to write and post your review. I am happy that I was able to speak with you today and help you successfully log into your account. I do apologize for any issues you experienced previously though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 5, 2023
In 47 yrs of TV usage via antenna & cable (within 3 homes in 2 states), Mediacom has been as good or better than any other service provider we have used. Very few service interruptions and easy to pay bill, etc. I'd just suggest to use the monthly statement to highlight any changes, etc. Keep up the good work!
Good afternoon Gerald,
Thank you for taking the time to write and post your review. I'm happy to read about your experience with our services. Thank you so much for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2023
I was unhappy because I was living with my parents in Milton taking care of them for the last year & a 1/2. Decided I have to move closer to them so I left Pensacola & rented a apt in Milton. I had Wi-Fi at their house. I got to this apt & I got Wi-Fi, my phone connected & my smart TV is connected but my computer would not. I had no problems connecting my computer a couple miles away at their house.
When I was called to ask about it & check on it, I was told on your end it shows it's working well on your end, so she proceeds to say it's so it's not my problem. That was her exact words. I was floored. It's my 1st time ever having Mediacom. I called back to see if someone else could help me & pretty much a second operator kinda said the same thing. I still don't have my laptop working & that's how I pay my bills. I don't understand how this is my problem if I had it just a couple miles away. They were saying my programs are too old or something. Maybe somebody higher up can see this review & get me connected because to me that was unacceptable, twice. This is undoubtedly the worst customer service I've ever had in my life.
Good afternoon Pamela,
Thank you so much for taking the time to write and post your review. I am pleased I was able to speak with you today and hear that all of your issues were resolved. I do apologize for the issues you experienced though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 5, 2023
My bill has gone up ten dollars. However, every time I get online, I have no connection. I snapshot the images of the ''your offline'' message. That's not just sometimes, it's every time and I also can't even finish looking through my email without it going out again. I believe it's time I shop around for a better company.
Good afternoon, Cheri,
Thank you for taking the time to write and post your review. I am terribly sorry to hear about your service issues. I was happy to hear that those issues are gone now. I was also quite pleased that I was able to inform you about the Affordable Connectivity Program that the FCC is doing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 5, 2023
Always goes to Philippines with whom difficult to communicate. They don’t call back when requested. Dropped my channels indiscriminately when I moved even though I paid for transfer charge. Told all customers treated the same whether loyal for 1 or 30 years. I have been a customer for 30! Attitude has completely changed this year. No mature reps. Never able to satisfy my technical difficulties. Schedule reps out two to four weeks when there is a simple fix. Make me return faulty equip to their office. Very inconvenient and rude at that office!!! When tech comes they don’t complete issue. Employees are not knowledgeable and don’t have good customer service training or skills. Have not had a satisfactory experience for the last 1 or 2 years where it used to be okay. This is much too expensive for their lack of service!! They will be losing me soon if they don’t take care of me!!!!
Reviewed Jan. 5, 2023
My service was been down since December 22. I have two appointments that the company canceled. I have another appointment for 1/5 which will probably be canceled also. I have a smart home which is now a dumb home without internet services. I request another modem because the one I have doesn’t work half of the time.
Good afternoon Stella,
Thank you for taking the time to write and post your review. I am terribly sorry for how long you were without working services. I am quite pleased to see that we have since repaired the issues. We made several attempts to contact you, but we were unable to make contact. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: May 2, 2023
I think the issue has been resolved and rates have been lowered and the bill finally corrected to what was promised. Our next bill will tell if that's the case. I would give 5 stars for corporate staying on top of the situation and working with me to get everything corrected.
Original Review: Jan. 4, 2023
I am VERY disappointed in the huge increase in our bill and the inability to come to a new rate that is workable for us. We are currently working on replacing Mediacom in the very near future. This is not what we want to happen since we have been customers forever. But the current subscription rate makes it impossible to keep it as it is.
Good afternoon Wayne,
Thank you for taking my call today and for taking the time to write and post your review. I am happy that we were able to help reduce the cost of your services for us. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Jan. 4, 2023
Your plans are too costly. Your employees oversell service. I presented a non-working 'extender' that was not needed and was told I would have to return both. When I asked what the impact of that would be I was told 'she didn't know.' Perhaps this employee should not be providing service in person. When I phoned Mediacom I was told if I returned the extender my bill would be reduced. Make up your minds people. What are the policies!
Good afternoon Carol,
Thank you for taking my call today and for taking the time to write and post your review. I'm very sorry for the wrong information that was provided to you. I am happy that I was able to provide you with all of the information that you wanted. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
As someone with a summer residence in DE and also counts on reliable WIFi for telework - appreciate the fair half price discount in those winter months when we almost never use our home (or our internet). Thanks very much for the service and the helpful customer service to set it up.
—Richard **
Good afternoon Richard,
Thank you for taking the time to write and share your review with everyone. I'm happy to see that you have found our Seasonal service in Delaware to be helpful. We do this here because we know that a lot of our customers won't be home during the winter months. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
I ordered on 10/4 internet and phone service with port my number. It took over three (3) months to port for Mediacom to port my number. Mediacom canceled the port on 10/14. I was lied two (2) times 10/21 and 11/23. I had to go to Mediacom office and ask that this woman and she gave me TAC number. I wouldn't have the port even then. I had even wrote a letter two letters to the President of Mediacom. I got the port and it lasted a week when I NO internet and phone. That does not make me confident that it will last.
Good morning Linda,
Thank you so much for taking the time to write and post your review. I am happy I was able to speak with you today and confirm that all of your service issues were resolved and that everything is working well for you. I do sincerely apologize for the service issues you had encountered though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 4, 2023
I called with a question about changing my live TV service and the associate was knowledgeable and courteous. He went over the options with me and he answered my questions. I couldn't decide and he did not pressure me. I am going to call back next week when I have decided.
Good afternoon Valerie,
Thank you for taking the time to write and share your experience with everyone. I'm glad to read that our representative answered all of your questions and that he didn't pressure you to make a decision right that moment. Whenever you are ready to make a change, feel free to reach out at anytime. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Jan. 18, 2023
The lady I talked to last night was so helpful and asked questions of what I use and need and helped me pick a better package that fit my needs and explained I can watch usage and change it if needed, wish they can clone her and have her help people like me.
Original Review: Jan. 4, 2023
Seems like my price for my bill always goes up, but I feel like I’m paying way more than what I use, far as internet and cable, but no one lets you know where you can save, and there are no real options where I live so they got you.
Good afternoon Manette,
Thank you for taking my call today and for taking the time to write and post your review. I'm glad that you were able to find an option price wise that works for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
All phone persons were excellent. First installer nice but did not complete the install after 3 hours. More hours to schedule. Next installer was superb. We did not have info of burying the wire. Arrived to tracks in the drive not know at first what it was. Continued service excellent. Would like a printed manual.
Good morning Linda,
Thank you so much for your review. I'm sorry to hear about the installation issues that you experienced. It was great speaking with you today hearing that our second technician resolved all outstanding issues for you. As always, if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Jan. 4, 2023
The oldest customers have to pay more than the new customers for a lower speed service. That's not fair. And the rent of the modem have to be paid after one year but they continue charging the rent for an oldest equipment. They have to renew this equipment every year to continue receiving the rent for the equipment.
Good afternoon Jose,
Thank you for taking the time to write and post your review. I am quite sorry to see that our prices became to high. I do apologize for the confusion with our modem rentals. We do replace the modem when or if it becomes bad or outdated. The option to purchase your own modem is always an option. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
Normally when I watch television and receive a call, the caller ID shows up on the screen. After recent power outages the caller ID did not show up anymore. The gentleman from your team was very helpful and restored this functionality for me in a very short time.
Good afternoon Gabriele,
Thank you for taking the time to write and post your review. I'm sorry to read about the caller ID issue that you had. I'm very happy to see that it was restored and fixed in a very short time. That is wonderful. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
I ordered service well in advance. Got a voice message saying they were understaffed and couldn't do it the day it was scheduled. That I had to reschedule. Then they told me it would be a week before they could do it. Going to go with another company.
Good evening Sheila,
Thank you for taking my call today and for taking the time to write and post your review. I'm terribly sorry for what happened with the appointment. Although rare, this can happen when too many employees call out. We do try our best to prevent this from happening by making sure we have enough staff on hand. Sorry again that this happened to you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
Called at 10:00am on a Friday to report Subject issue; was advised by Neal (Neil?) that it appeared issue was being addressed. Felt somewhat relieved but noted throughout the day condition remained same, if not worse, as some features were more problematic and just attributed it to pixelation issue was not resolved. Now we have the weekend and issue continues into following week and appears to be resolved late Monday, early Tuesday.
Good morning Maggie,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the service issues that you experienced. I am glad I was able to speak with you today and confirm these service issues were resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 4, 2023
I been waiting for an technician since Jan 2 and nobody came yet. I still have wires everywhere. When I can to tell them what was wrong. She made me an appointment and I also confirmed it but no one arrived.
Good afternoon Genella,
Thank you for taking the time to write and post your review. I am very sorry to read in regard to the appointment issue that you had. I am happy to see that it appears that everything was cleaned up and fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
Experiencing a lot of latency and inconsistency with my new internet service. It was causing me to not be able to stay connected with my work server and was affecting my internet based headset so that I could hear the customer but they couldn't hear me.
Good afternoon, Dana,
Thank you for taking our calls and for taking the time to write and post your review. I am glad I was able to speak with you and hear that your service issues have been resolved with one of our technicians. If you have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 4, 2023
I wanted to know what it would cost me to add another TV to cable. Within a few minutes, I was given all the information that I needed. This included price for the initial hook up and monthly fee of $8.00 for my location.
Good afternoon JoAnn,
Thank you for taking the time to write and post your review. I'm glad to read that your experience with our representative was informative for you and that they were able to help provide the answers to your questions. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
The eero works well. I don’t know why my regular internet does not work as well. I am having to spend almost twice as much just to get decent service. I am still not clear how much my bill will be. I love the service but feel a little bit “used.”
Good afternoon Wanda,
Thank you so much for your review. I am glad I was able to speak with you today to go over your concerns and confirm our services have been working well for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Jan. 4, 2023
During a high call volume time I was disconnected during a trouble call. My assumption was that the person I was working with would have called me back and they did not. So I will just deal with the problem instead of fighting through your extended wait times.
Good afternoon, David,
Thank you for taking the time to write and post your review. I am deeply sorry for the experience that you had with our representative during a high call volume time. Sadly, if the call was dropped during a high call volume time, the representative may not have caught it in time before another call came in. I am sorry that this happened. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Jan. 11, 2023
I called Mediacom Loyalty to see what they could do to lower my bill that jumped from about $240/month to about $320/month. Stated maybe a $5 or $10 dollar discount. I stated I was not pleased at all, having been a customer since 1987. The call ended. I then received a survey and filled it out and emailed it back. I figured like most other companies that get statements, it would be ignored or fall through the cracks. Was I ever surprised within a few days, received a phone call from a very nice person, whose name I did not write down. She had already done some work and found she could reduce the bill to about $275/month or so. Impressed? Absolutely.
Original Review: Jan. 4, 2023
Been a customer since 1987 in Mound, MN. Our bill went from about $240/mth to almost $320/mth. Called to find out if Mediacom really values our 35 years of being a customer. Apparently not, said they couldn't do anything. If I quit being a customer, waited a little while, then became a new customer, I would be paying far less. Doesn't make sense to lose customers and not give them current new customer deals. Just my 2 cents worth, for whatever it's worth.
Good morning Paul,
Thank you so much for your review. I'm sorry to hear about the billing problems that you have been experiencing. I am glad I was able to speak with you to address your concerns regarding your services. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 4, 2023
Throughout having Mediacom when compared to other internet providers there have been a lot of internet outages which prohibited the use of internet for most of the time. It took them quite a while to solve too. The customer service was good but didn't really help that much.
Good morning Heritier,
Thank you so much for taking the time to write and post your review. I was pleased with speaking to you today and in confirming that your service issues have been resolved. I do apologize for the previous circumstances you had encountered though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 4, 2023
I got Mediacom C2C+ service, because I was getting internet service for free. But the bill does not reflect ACP benefits and I am asked to pay $70 for two months. Please, do needful and make ACP benefits applied to my account. Though, I can pay the required amount with objection or hoping to get ACP benefits in future.
Good afternoon Ajit,
Thank you for taking our call and for taking the time to write and post your review. I do apologize for the issue regarding the application of your ACP Benefit. I am happy to see that this has been resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
Couldn't erase some programed recordings. I called in and told the representative what the problem was and he recommended shutting down the box and restarting from scratch. That resolved the current problem. He was helpful and also suggested we get a new remote control as ours is very old.
Good Afternoon Donald,
Thank you for taking the time to write and post your review. I'm very happy to read that our representative was able to help guide you through fixing this issue for you. Thank you for sharing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Jan. 4, 2023
This is not our primary residence, so we have security camera about the property. The internet is constantly going out, so we cannot see within and around our house. I have been calling almost daily to have the modem reset from the office, and now it is not working at all. I will schedule a technician when we return, however we have had no coverage since 12/16/2022. This is now 1/4/23.
Good afternoon Torres,
Thank you so much for taking the time to write and post your review. I am cheerful that I was able to speak with you today and hear that the service issues you were experiencing have been resolved and is working to your satisfaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Jan. 4, 2023
I think the cost of cable service is a little high, I am retired and a U.S. Veteran on a fixed income. It would be nice if you offered a lower price for Veterans and retired people, Could you look into it for me....
Good afternoon David,
Thank you for taking the time to write and post your review. I am sorry to read in regard to our prices. I am happy to see that our representative was able to help provide a discount. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 4, 2023
The person was very arrogant and didn't listen to me. I tried to ask questions about my bill but she talked so fast that I couldn't understand anything. If this is how the customer service is going to be going forward, I will be shopping for a different internet provider.
Good afternoon John,
Thank you so much for taking the time to write and post your review. I'm sorry to hear about the billing problems that you experienced. I am glad I was able to reach you today and resolve your billing concerns to suit your needs. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Dec. 31, 2022
This is my 3rd time having mediocre-com. The first time was when we were living in a place that had a contract with them, and it was fine because the building would take care of everything. The second time was after we moved to our first house and thought it would work. We had connectivity issues over and over again and they assured is that it was our fault. We even bought a new wireless router because they knew it had to be on our end. Nope. Had a tech come out and finally look at the connection at the pole and he said it was all on them. By that point we had switched to DSL and used that for 7 years before we had to switch back because our internet demands needed more speed because we were both schooling at a distance. Worked fine at our old house but since we have moved there 6 months ago we have yet to have a month without an outage.
When the tech came to install our service he said that there had been an issue with the hub and Mediacom doesn't want to pay to fix it. So we have had to use our wireless hotspots on our phone in order to be able to attend classes because we have outages. We are trying to be patient and wait for our town to roll out its own fiber connection, but it is very frustrating, especially when the app is never up to date and it can sometimes take half the day for service to be restored. I give it 2 stars instead of 1 because the technicians are great. Other than that, this company is making its internet a hide and seek champion. l because we are constantly trying to find the connection.
Good morning Drew,
Thank you for taking the time to write and post your review. We would love to help figure out what is causing your service issues that you describe. We called several times to reach you, but sadly were unsuccessful in doing so. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 27, 2022
The repairmen came when they said they would come and put us back into service. They were pleasant, easy to work with and completed the job in a timely manner. So far we have had no more problems with our TV and internet service.
Good afternoon Janice,
Thank you for taking the time to write and share your review with everyone. Sorry to hear that you did have service issues. I am, however, happy to read that your experience with the repair technician was great and that he or she did a good job. As always, if you do have any further questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 21, 2022
I always have luck with customer service, and I like the service guys locally. It's the best way to get consistent service.
Good afternoon Fred,
Thank you for taking the time to write and share your review. I'm genuinely happy to see that your experience with us has been great. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 21, 2022
We have internet with Mediacom. It’s a fairly strong service. There were a few drops but we figured it out. It's just we're not getting the full speed we're supposed to get. We're supposed to get gigabyte speed but we're only running under 200 megabits per second. It's really slow. That aside, customer service is great. They answer your questions and provide good feedback.
Good afternoon Sally,
Thank you for taking my call today and for taking the time to write and to share your review with everyone. I'm sorry to read in regards to the speed issues. During our call, we discovered that the WIFI capabilities of some of the devices you have is what's causing the slower speeds for some of them. I'm glad that we both came to the conclusion that not only will changing your plan help you save some money, but will also be in line with what your devices can handle. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 21, 2022
I've had Mediacom for years. I have phone, TV, and internet. They are expensive. But their service has been pretty good. I had to exchange my tower because something happened with the towers. I had no problem exchanging that and getting a new one. It was four years old and it just crapped out.
Good afternoon Kathleen,
Thank you for taking the time to write and to share your review with everyone. I'm very happy to read that your services have been pretty good, but sad to see that the price has increased for you. Please feel free to call us and we can discuss potential options for you. I would also recommend looking into the Affordable Connectivity Program. It is a program that about 70% of our customers qualify for and could be worth researching as it can provide a $30 discount towards your internet services. As always, if you do have any questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 21, 2022
With the other provider that I had before, the internet service was not good when we had bad weather. But ever since I had Mediacom, I haven't had any issues.
Good afternoon Jessica,
Thank you for taking the time to write and to share your review with everyone. I couldn't be happier to see all of the good things you reported. If you ever do have issues, please don't hesitate to reach out. We are always just a call or text away. As always, if you do have any questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 21, 2022
I have DVR, lifetime movie network, and premium station with Mediacom. So we have cable. internet and home phone with them. When I stay up pretty late at night and I'm watching something that I've DVRed, it won't fast forward. I have to unplug it and that has been an issue, but not really anything big.
Good afternoon Carole,
Thank you for taking my call today and for taking the time to write and to share your review. I'm sorry to hear about the issue with your DVR box. If the issue does start to bother you, please give us a call and we would love to get this fixed. As always, if you do have any questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 21, 2022
The day they made the appointment, the shipment didn't come. So, the tech had to comef back another day. I had to reschedule. Other than that, he was great and we recommend Mediacom.
Good afternoon Chinma,
Thank you for taking the time to write and to share your review. I'm sorry if the shipping issues caused any inconvenience to you. We don't run into this often, but sadly, certain items do still have supply chain issues. We are actively working to try our best to prevent this. As always, if you do have any questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 15, 2022
Internet jumps off line constantly. Faxes don't reach destination. Every they send someone, it's always the same person who doesn't know how to fix the problem. We are looking for better Internet Service. This office will not renew this contract. Thank you, Melinda.
Reviewed Dec. 6, 2022
The problem was not resolved. Stated that it was probably my TV, so I went and bought a new TV. With the new TV, I still did not get a signal. The technician left without offering to set up another appointment.
Good afternoon Marlene,
Thank you for taking my call and for taking the time to write and post your review. I'm very sorry for the ongoing issues that you had with your TV picture. I'm happy to confirm that the problem was fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 5, 2022
On Nov. 4th Channel #9 was carrying the UNI-South Dakota FB game & with the game tied 28-28 & about a minute to go wih SD State having the ball The game was stopped/cut-off at about 7:10 that Saturday. Who in the hell cuts off an exciting game with about a minute left & a tie game? My attempts to find out what channel 9 is on the Mediacom lineup have gotten me nowhere. What a bunch of **.
Good afternoon Bob,
Thank you for taking my call today and for taking the time to write and to share your review. I'm sorry that the game that you were watching was changed to a different program before the end of the game. Sadly, this is something that is out of our control, as the channels themselves control what is being aired. I was happy to provide you with their contact information. As always, if you do have any further questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 4, 2022
I want to retrieve email from a specific sender and delete by selecting a contiguous group by selecting the first email to be deleted and the last email to be deleted and that way not need to select them one by one. when I call support they tell me there is not a way to do this! Really! This is not HIGH TECH! I have made repeated request for this enhancement but no response! I have 47 yrs IT experience and this is a no BRAINER!
Good morning Arthur,
Thank you for taking my calls and for taking the time to write and share your review. I'm sorry about the issue with your email. I'm happy to know that you have found that by switching the email client from standard to advanced, it fixes this issue. Thank you for sharing this with me and thank you for your patience on the fix. As always, if you do have any further questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 4, 2022
Technician tried a few repairs that didn't solve the problem but he kept working until he got my phone working again. He arrived at the time I was told he would and he was professional and determined to fix the problem.
Good morning Avonne,
Thank you so much for your review. I'm sorry to hear about the service issues that you experienced. However, I am thrilled to hear our technician was prompt and able to resolve these issues to your liking. We are determined to find resolutions as soon as possible for our customers. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 3, 2022
I called and explained I was looking for a 4K cable box as I had just purchased a new 4K TV and wanted a 4K signal from Mediacom as the upscaling of the service I was getting wasn't providing a clear enough picture for me. I was told I had an old box they don't even use any longer. I asked for the newer updated one. When it arrived and I connected it all together I found it only provides a 1080P quality signal and not the 4K I requested.
Good evening Robert,
Thank you for taking my call today and for taking the time to write and post your review. I do apologize for what happened with the boxes and for what you were advised. At this time, we do have a 4k TiVo box, but sadly, there aren't any channel broadcasters broadcasting in 4k that we provide. Due to this, even with a 4k box, live video will still be in 1080p. The 4k TiVo box does provide the benefit of streaming in 4k. Thank you for understanding. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Dec. 2, 2022
Updated on 12/10/2022: For 4 service calls my messages still say: "the network is too slow for selected programs." Servicemen have changed equipment in the ceiling. There have been 4 service calls by 4 different men over 6 months at the TERRACE.
Original Review: Periodically, the TV shows message that the network is too slow....When I talked with Mediacom, they say to reboot the modem. It does not last very long. I've had 3 service calls to work in the ceiling. It works for a few weeks....
Good morning Raymond,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 2, 2022
I paid for my WiFi to be installed on the 19th of November. The technician could not install because a part was not shipped with the equipment package. I then had to be rescheduled for the 2nd of December and again the part was not available, now I have a third scheduling for the 8th of December. This is not "GOOD" customer service at all for a service that has been paid for.
Good morning Felicia,
Thank you for taking our calls and for taking the time to write and post your review. I apologize for how many attempts it took to have our services installed for you. I am glad I was able to speak with you today and confirm that we have since had this resolved to your satisfaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Original Review: Dec. 2, 2022
Sometimes screen is skewed. Sometimes sound goes off. Sometimes both happen at once. Today NBC, CBS, ABC, ktvu and pbs are skewed with garbled sound.. Can't get music channels (problem with the signal). We have not had a problem-free day since installation.
Good afternoon Holly,
Thank you for taking my call yesterday and for taking the time to write and post your review. I am very sorry to read in regards to the service issues you were experiencing. I'm very happy that you confirmed in our call that everything has been running smoothly since writing your review. As always, if you do have any questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 2, 2022
Cost is out of sight, we are seniors living on a limited income and the price is getting out of control. Talking with other seniors in our area and we all are going to explore other options. If anyone in our group comes up with a better solution then we all are going to switch. We've been loyal customers for a long time but it comes down to finances and you're pricing seniors out of this market.
Good afternoon Billie,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry to see that your monthly rates have increased. I'm glad that I was able to talk with you today to go over the best available options for you. As always, if you do have any questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Jan. 9, 2023
They did make efforts and I appreciated that.
Original Review: Dec. 2, 2022
Had to delete part of my service due to your increasingly high prices. Your constant outages in this area are disturbing, in only a couple of years we have had an inordinate amount of problems and service calls. It took you folks over eight months to drop a line and I had to keep calling because the work order was lost. All in all, probably the worst service we have experienced to date in a cable provider.
Good afternoon Jerry,
Thank you for taking my call today and for taking the time to write and post your review. I'm quite sorry to hear in regards to the pricing and in regards to the service issues you had. I'm happy to hear that the service issues are resolved now. I'm also happy that I was able to help provide you with some options that will help with the pricing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 2, 2022
The technician was very friendly, helpful, and quick to get to the root cause, which was actually my router, nothing to do with Mediacom. None-the-less, he was willing to take the extra five minutes to troubleshoot, which was extremely helpful and very much appreciated.
Good afternoon Mike,
Thank you for taking the time to share your experience with everyone and for taking the time to write your review. I'm happy to see that our technician took the time to try to help you with your router and went beyond what was expected of them. It's often those little things that can take a good experience and turn it into a great one. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 2, 2022
I am sure the Mediacom rep. did all she could for me, but Mediacom rates are just tooo high. She managed to get a little knocked off my monthly bill but I am getting fewest channels available. I need a better rate.
Good afternoon Pam,
Thank you for taking the time to write and post your review. I am sorry to read in regards to our prices being on the high side. We tried to reach out to speak with you to see what options we have that could help, but sadly we were unable to reach you. Please feel free to call and we would be happy to help. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 2, 2022
I called AND went to the office with copies of all my bills showing how I was charged twice each month for the same modem rental. They were cleverly disguised with different names. They admitted that yes, I was double charged but said they could not refund me the money that I had overpaid because they didn't go back that far. I had written proof but still they were not helpful. Horrible customer service. I want to switch to a different internet provider. This is terrible fraud and I will report it to the states atty/better business bureau. Can you refund me what I overpaid?
Good afternoon, Kris,
Thank you for taking my call today and for taking the time to write and post your review. I am terribly sorry about the billing issue that you had. I am happy that we were able to get this corrected for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
Tech here Wednesday at 3. Didn’t program the tv remote. Still unable to connect my printer and three echo. It keeps saying it is a router problem. I ask him if I had a bad router. I have never had so many problems with Mediacom but since I moved problems never get fixed.
Good morning Cheryl,
Thank you so much for your review. I am sorry to hear about the service issues that you have experienced. I am happy I was able to speak with you today and hear that everything has been resolved. I am glad our representative you spoke to assisted with fixing your remote. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Updated review: Jan. 9, 2023
They solved it and got it taken care of.
Original Review: Dec. 1, 2022
So I’ve been paying for 300 mbs, then you all upgraded to 600 and I’m getting less than 200. Tech came out and ‘fixed’ my internet. Yet I still am getting 200 mbs to my hard wired Xbox, and only 450 on my wifi speed test. I’m so unhappy that I just let the tech leave. At this point I’m just waiting for Metro Net to get into my neighborhood so I can get what I pay for. I’d say well over 4 years now I’ve been paying for speeds I haven’t been getting. Upgraded my modem to this 3.1 stuff and fixed nothing.
I’ve been loyal to Mediacom for a long time now. But with changing my speed and charging me more now, to never telling me I never needed a new modem to getting my speeds, down to me calling and trying to change me speeds down to 300 cuz I wasn’t even getting more than 200 and them lying saying they changed it… yes, they said ‘oh we will switch the speed down to 300’ and never did. Kept it at 600. Which is fine, cuz I got a new modem that ‘would ensure I got 600 mbs’… didn’t happen.
Good morning Bryant,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you. It is pleasing to hear that our technician was promptly able to narrow down what was occuring here. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Original Review: Dec. 1, 2022
Thought router was bad. Tech said good. Took computer in, got online, spent 75.00 to remove virus that was quarantined. Computer starting same problem again of dropping out of Microsoft Edge. Did not know I would have to pay for service call. Been customer for years.
Good afternoon Charles,
Thank you for taking the time to write and post your review. I am sorry to see that you had service issues and that you were charged a fee for the tech visit. I am happy that we were able to waive the fee for you and resolve the issue. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
problem with the above mentioned in the sub box, I contacted Mediacom and I was told it would take ten days for them to come out and check it out. A few days before the svc call the system came back.
Good afternoon Charles,
Thank you for taking the time to write and post your review. I'm quite sorry to hear of the service issues that occurred and about the time frame of your scheduled appointment. I am, however, quite happy to see that it was fixed before we sent the technician to your home. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
Our problem is not solved. Our problem is not solved. Our problem is not solved. Our problem is not solved. Please commit to fixing it. It is very annoying. Our bill is high and the service seems to be very slow. The person you sent was very nice and we thought and he thought that he had it repaired. But it is not!!!!
Good morning Paul,
Thank you for taking my calls and for taking the time to write and share your review. I'm terribly sorry for the service issues that you experienced. I was very happy to hear that everything is now running smoothly for you. As always, if you do have any questions or concerns, please call Mediacom customer service at 800-332-0245 or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
Mediacom came to change some services for me & I decided that wasn't what I really wanted at that time of the year, so they let me call & change my order until I could make up my mind!!! Thanks to Mediacom!!! I love their services.
Good afternoon Tommie,
Thank you for taking the time to write and share your review. We understand that orders can change on the fly like that. We do try our best to make accommodations for our customer's needs. I'm very happy to see that everything worked out for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
Since we began with your service our charge has gone up much more than expected. As a recent widow I am not sure if I can continue indefinitely. Also, we were without service once for almost 3 days but we did not get any apology nor refund. I do like the fact that phone calls give the party's identity.
Good morning Marsha,
Thank you so much for taking the time to write and post your review. I apologize for the billing issues you have experienced. I am glad I was able to speak with you todayand go over your concerns and available options. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
The tech you sent out was very professional. He fixed the problem immediately by replacing our modem. He then replaced a line outside the house that might also be causing problems. Over and beyond what I asked for. He was courteous and answered all our questions. Thanks!
Good afternoon Johanna,
Thank you for sharing your review and for taking the time to write it. I couldn't be happier reading about your experience with our Technician. It's often those little things that can take a good experience and turn them into a great experience. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
The men who came to fix my internet were very professional and quick. They were able to get my internet up and running again. They were also friendly. I appreciated the good service. Would definitely recommend Mediacom to a friend.
Good afternoon Janet,
Thank you for taking the time to write and share your review. I'm very happy to read that your experience with our technicians was great. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
Certain non subscription channels (i.e. Food Network, HGTV, FX, ESPN, NATGEO, etc) produce some error screen to contact Mediacom. Issue has been ongoing since service was started. Several calls to Mediacom Tech reps, who could not send a valid signal to TIVO box for remote reset for some reason. Powered device on/off several times to no avail.
Good evening Robert,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry for the service issues and for the time it took to fix them. I am quite happy to hear that everything is now fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
Any one ask me I tell them Mediacom is the best around the fastest internet I have ever used. I always will sing your praises. Best services, most polite tech and excellent help whenever I have a problem or a question.
Good afternoon Steve,
Thank you for taking the time to write and share your review. Your review definitely shows how happy you have been with the service and our customer service. We will continue to do our best to always improve. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Dec. 1, 2022
Cost too high $99.99! Speed varies too much. Upload is unreliable 6~60 Mbps. Downloads is unreliable 10~880 Mbps. I use so little for speed that isn't what is said. Too many maintenances down times. Loading a simple webpage takes too long to even come up.
Good morning Drew,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services and speeds have been working well for you since our previous technician came out. I do apologize for the service issues that you had though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
I contacted Mediacom when my bill increased by $69. I have been a loyal customer for over 30 years. Your agent suggested that I get YouTube TV. I'm sorry that's the best that Mediacom could do for me. I just bought a Roku device and I am going to contact YouTube TV.
Good morning Fran,
Thank you so much for taking the time to write and post your review. Thank you taking my call as well. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
Had one tech doing the cable on the pole & run the cable under the house. Was very professional. Had another one later as there was a mixup that we had ask for a box where we could record shows that we watch frequently. Every issue we had was taken care of very quickly. Glad we returned to someone that care for the customers.
Good afternoon Margaret,
Thank you for taking the time to write and share your review. Sorry that you did experience some service issues there. I am happy to see that everything was resolved quickly for you though. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
Great job on the reliable service that I am and have received. I am happy that you provide acp as part of your service as it is helpful for people that may be without a job and that only work on their online courses in college for a degree.
Good morning Jennifer,
Thank you for sharing your experience with everyone and for taking the time to write your review. I too am proud that we participate with the Affordable Connectivity Program. I see it helping a lot of our customers. I'm also happy to read that your services are reliable as well. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: July 25, 2023
All issues with Mediacom have been resolved, and I look forward to having Mediacom’s service and support in the future.
Original Review: Dec. 1, 2022
Years of TV not coming in and lots of employees giving me excuses and no results!!!! The problem is an ongoing problem… many calls many appointments for no results! Costing me time and money and still paying Mediacom for nothing!
Good afternoon Kathy,
Thank you for taking my call and for taking the time to write and post your review. I am very sorry to read in regard to the issues you experienced. I am, however, very happy to hear that everything is fixed and is running great. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
I spoke with Paula. She understood my question about the billing increase. I still am not happy about the increase. She gave me a $5.01 customer loyalty decrease. I was happy about this and also directed me to a government website with discounts for seniors. I still have to determine if I qualify. The customer loyalty recount means that my billing increase was reduced by half. What really impressed me was Paula understood my question the first time. Heard me and worked with me to make a billing increase not hurt so much.
Good morning Therese,
Thank you for taking the time to share your experience with everyone and for taking the time to write and post your review. We are always hesitant to increase prices and I am sorry to see that it has affected you. I am glad to read that our representative attended to your concerns and provided potential options to help. I believe the program that you are referring to is called the Affordable Connectivity Program and it is a good option to apply for. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
We scheduled Mediacom for our new home and were very much looking forward to having the internet installed. The technician was very kind, but was unable to do anything as there was a cut line due to construction somewhere within our new neighborhood. Despite repeated attempts to reach out to Mediacom for an anticipated date when we would have internet access, we were told over and over that there was no way of knowing, and it could even be April of 2023 before we would have service. This was unacceptable. We canceled our service with Mediacom and went with another provider.
Good morning Chris,
Thanks for taking the time to write and post your review. I am glad I was able to speak with you as we do appreciate your feedback. I am sorry that we were unable to service your location at this time. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
I am just very thankful that in these times of struggle as they are that you haven't shut off my services and are working with me to keep mine on. Thank you, I really appreciate it. I also think the service you offer is the best also. There hasn't been very many times my internet has been down. And we stream everything. I don't pay for cable tv. I can't afford it.
Good morning Melinda,
Thank you so much for your review. I am happy to hear we have been able to satify your service needs. We strive to do so with all of our customers. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
The person that came to fix my problem was very helpful and knew what to do. He explained everything to me and what he is going to do. He fixed the problem the first time. Very happy with the company.
Good morning Joe,
Thank you so much for your review. I'm sorry about the service issues that you have experienced. However, it is great to hear that our technician was able to resolve these issues and kept you informed during the process. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
I was very happy with the help I received after calling Mediacom. The two people I spoke to were very helpful. Both were very professional. Having my bill at a lower monthly rate was an added benefit and both reps were very concerned about my issue and resolved it.
Good morning Barbara,
Thank you so much for taking the time to write and post your review. It is pleasing to hear that our representatives were able to assist you with your billing needs and concerns. I am glad everything was resolved for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
I chatted with a gal named Mary and she is a delight! A very awesome lady who helped me renew my contract with Mediacom for 2023. She researched and found the very best deal for just me! She is a KEEPER! Thanks! God Bless!
Good morning Pat,
Thanks so much for taking the time to write and post your review. I am thrilled our representative was able to aid you with your billing needs and concerns to your satifaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
First, I'd like to point out that when I call customer service, the people I talk to are always courteous and friendly, which I greatly appreciate. The issue I've been having is with service. For about 2 weeks, I had been having service interruptions. At first, I could make outgoing calls and the recipient could hear me, but they could not hear me when I would answer incoming calls. I called Mediacom to complain, and they sent a tech out to attempt to remedy the issue. The tech did an equipment upgrade and said we should be good. After the tech left, we still had the same issue of customers not being able to hear me when they call me, but I could hear them, and I could call them back and they could hear me.
Unfortunately, our service got worse, and no one could hear me, whether I was answering incoming calls, or making outgoing calls. I called Mediacom again, and was given a credit, but still had no working phone line. I was also told that it was BrightSpeed that was causing the issue. Things got even worse after that, as our phones completely stopped working for 7 hours on Tuesday, November 22nd. I couldn't make any calls, and couldn't receive any calls, either. I'm not quite sure how Mediacom expects a business to function with no phone lines, but that's what they expected of us for those 2 weeks we were having issues.
I really wish that phone lines were *NOT* digital, because the disruption in service we've experienced has potentially cost us thousands of dollars in lost sales. We'll never know how many customers decided to go to our competitors because they just couldn't get through to us on our phone lines. This experience has made me look into other service providers, as I cannot afford to pay $187 a month to lose customers due to bad service.
Good afternoon Jessica,
Thank you for taking the time to write and post your review. Sadly, we were unable to reach you regarding this issue. If you are still having problems, please call us at your earliest convenience. As always, If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
The technician was "Extremely" thorough and found several small problems with the cable from my house back thru the the cable coming into the house back thru the splitter on the pole and to the signal coming into the splitter from the next pole down.. They got it all repaired and I have a great signal now..
Good morning Michael,
Thank you for your review. I apologize for the service issues you had experienced prior to our technician coming out. I am so glad to hear he was adept in find a resolution to these issues. It is pleasing to hear that all services are now operating to your satisfaction. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
Tyler was the technician's name. Not only was he technically astute, but he also completely understood and provided exceptional customer service in a professional manner. He addressed all issues and even corrected issues from previous service calls. Everything is working properly.
Good morning Chris,
Thank you so much for taking the time to write and post your review. I am happy that our technician was able to provide resolutions for any service issues you had previously experienced. It is pleasing to hear that everything is working as it should. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
The installer was extremely friendly. After he left about two hours later we had an issue. It was after 5 pm. I had his number in my phone. He answered And came back and fixed the problem. I was very impressed.
Good morning Joel,
Thank you for taking the time to share your experience with everyone and for taking the time to write and post your review. I'm sorry to hear that there was an issue with the installation but also very happy to see that our technician went out of his way to fix the issue as soon as possible. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
Been cust for long time. On fixed income and bill too high. Couldn't lower bill. Will be looking for better deal from another carrier for services since you couldn't help me being on fixed income. You have to watch all of your bills. Don't like to get behind on anything.
Good afternoon Marie,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry that our prices have increased on you. I was glad to speak with you to review all possible options that may help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
After considering dead batteries in the remote and ruling out the possibility that squirrels had attacked the cable; I called Mediacom Customer Service and reached a young man who patiently directed my steps to recovery. It was simple and precise and prompt!
Good morning Mike,
Thank you for taking the time to share your experience with everyone and for writing your review. I'm sorry to read that you had a service issue. However, I am quite pleased to see that we were able to promptly take care of the issue. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
This time when I called in, the rep I spoke with was very helpful and even suggested a new way to lower my bill. I was pleasantly surprised since Mediacom customer service is hit or miss sometimes. The online chat also always has a really long wait so calling in is the only good option.
Good afternoon Yue,
Thank you for taking the time to write and post your review. Sorry about the web chat issue that occurred. There was a major outage that happened that day and, sadly, we couldn't keep up with the amount of chats coming in. I can promise it normally isn't like that. I am happy to read that our representative that you did contact did a wonderful job. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Dec. 1, 2022
I had been working out of town for about three weeks. I was notified from home that the Internet quit working. They were trying to hard start it, but it wouldn’t work so I called customer service. They couldn’t figure out what was wrong with it over the phone so they made me pay them a $50 fee to set up a technician appointment then after I paid the fee, the technician said that the bill needed to be paid. I spent almost an hour on the phone trying to figure out what was wrong with my Internet, and then paid a nonrefundable fee for something I didn’t need. They should have told me right away that my bill needed to be paid. I cannot believe that a company like Mediacom conducts their selves and this way I am very disappointed. 18 years of service from Mediacom and I get incompetence.
Good morning Shantyl,
Thanks so much for your review. I'm sorry to hear about the service and billing issues you experienced. I am happy I was able to speak with you today and confirm that we did get everything resolved for you without having to have a technician come out. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
I've been a customer of yours since August 2022, and the pay by phone service has never worked. I put in the last 4 of my SS# (as the system asks) and it "doesn't hear" me. Weird, because after that I have to put in my whole acct # and talk to a person to pay my bill (who are always super helpful, by the way) you should either fix the pay by phone system or discontinue it. If it doesn't work, it's not an option anyway.
Good morning Monica,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your issues with our pay by phone service. I am glad I was able to speak with you today and hear that this was resolved with the help of one of our representatives. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Dec. 1, 2022
We contacted the customer service representative and he answered our questions about adding a security system for us. He was very friendly and knowledgeable. So far the streaming has been very good and we are happy having Mediacom as our internet provider.
Good morning Peggy,
Thank you so much for taking the time to write and post your review. I am happy to hear you have been satisfied with your services thus far. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Nov. 23, 2022
I had Mediacom on my lake house up in Indiana. So, when I came here to Florida and I found out they were here, because they had such good customer service up north, I said, "I'm using them." It's been great. We've been through two hurricanes and still have everything, so we're good. The internet worked very well for us.
Good morning John,
Thank you for taking the time to share your experience with everyone and for taking the time to write and post your review. I'm so happy to hear about your experience with us and that it's been great. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 14, 2022
Their customer service has been awesome. They have the fastest internet around. My kids use it for doing online stuff and their phones. I get on my laptop to pay bills and I also have movies I have recorded on my DVR.
Good morning Tammy,
Thank you for taking the time to write and post your review. We appreciate that you have shared your experience with everyone. I'm happy to hear that you have been happy with the services provided. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 13, 2022
They've gotten a lot better over the last couple of years. It used to be that you just could call in but could never get anything done. We have outages once a month. But the internet connection is good.
Good afternoon Ben,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We periodically do have planned maintenance outages in order to prevent extended outages from occuring for our customers. We apologize for this momentary interuption of service as we upgrade our infrastructure. We do appreciate your business as well as your feedback. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554.
Warmest regards,
Suzzane
Reviewed Nov. 12, 2022
I bought a new Smart TV and I just moved in a year and a half ago, and then I got Mediacom hooked up shortly thereafter. It went well. I had a very wonderful guy who hooked it up.
Good morning Patrick,
Thank you for taking the time to share your experience with everyone and for taking the time to write your review. I'm happy to read that everything went smoothly and that our technician was a wonderful guy. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 11, 2022
All of them were nice and easy to work with. I tried to get the $30 off because I signed up for a government program thing. There was one situation where I called and tried to get it added to my account but the person sent me to four different places. The person I talked to wouldn't take care of it because they said that wasn't their department. But I've never heard that whenever I talked to somebody. I was just a little confused there. But our service has been really good.
Good morning Samantha,
Thank you for taking the time to write and post your review. I'm sorry to read that there were issues when trying to get the ACP discount applied. I am happy to see that it is now on there for you. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 10, 2022
I like the service of Mediacom and I've been with them since October the 1st. Everything was great when the technician came out to get everything set up. I love the internet connection. It's good. It had dropped when I first got it, but since then, they haven’t had any problems.
Good afternoon Infinitra,
Thank you for taking the time to write and post your review. I'm happy to hear that since the one drop, the services have been great. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 9, 2022
I have phone service, internet service, and television service with Mediacom. The installation went okay. Once in a while, I have a problem. We've got five boxes and some I don't have any trouble with but there was one showing it was low network. But they shipped me a new box and that straightened that one out. They responded when I called them.
Good evening JB,
Thank you for taking my call on Wednesday and for taking the time to write and post your review. I'm sorry to read in regards to the issues you had. I'm happy to confirm with you that everything has been resolved. I was also happy to help get you onto a new promotion. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 8, 2022
We moved our service from where we were living to here and the Mediacom rep was more than helpful. Their internet service has been pretty steady.
Good morning Nathan,
Thank you for taking the time to write and post your review. I'm happy to see that you found our representative to be helpful and that our services are steady. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2022
Their internet service was excellent. Their reps were also great. Whenever I'd have to call them about anything, they were very fast to respond. One time, my line got cut and they were out there immediately. They had to dig up the line, dig up the lawn and put new lines down. They had it done very quickly.
Good morning Mary Jane,
Thank you so much for taking the time to write and post your review. I am so glad to hear we have been able to provide you excellent service. We do strive daily to keep our customers happy. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Nov. 1, 2022
Mediacom explained that my modem was receiving a strong internet signal, but they weren't seeing my router. We narrowed down the possible problems and the customer support representative walked me through each one and stayed on the phone! working devices while we were waiting for rebooting. Problem wasn't resolved on the phone, but it was clear I had an issue with my router, not Mediacom's service. After I did a factory reset of my router, everything was fast and reliable. Thank you, Mediacom for going above and beyond and making my experience personal with that human ingredient other companies don't employ. Keep up the great work!
Good morning Robert,
Thank you so much for your review. It is great to hear that our representative was able to narrow down your service issues and aid in solving them. As always, if you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Nov. 1, 2022
Fast quick service and the person installing did a great job! Very customer service oriented and had me up and running before he left!! Have had great response from team through some questions I had regarding bill also. I would recommend this service to others and so far it has exceeded expectations.
Good morning Deb,
Thanks so much for your review. I am pleased to hear that our technicians and representatives were able to assist you successfully with both your service and billing needs. I am glad we have exceeded your expectations as well. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Nov. 1, 2022
I called to find out how to get my PIN number, so I may look at account on app. I am new to Mediacom and signed up for paperless. I called almost 2 weeks ago and was told I would receive paper statement within the next 5 days. I have yet to receive. Which I should of a week ago tomorrow. If you can help this would be great.
Good morning Sharon,
Thank you for taking my call today and for taking the time to write and post your review. I'm happy to hear that this issue is resolved. I do apologize that you didn't receive your first statement. That shouldn't have happened and we will look into that. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 28, 2022
We got internet and cable through Mediacom. The service is good. Our kids use the internet for schoolwork. I'd tell others that it'll be a great idea to get Mediacom.
Good morning Tony,
Thank you so much for taking the time to write and post your review. I am happy to hear you are satified with our services and that it is meeting the needs of your family. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 27, 2022
The signup was easy and to the point. Then, the tech came out and hooked up my internet services. My price went up after a year, though, but other than that, the quality is still going up.
Good morning Tiniqua,
Thank you for taking the time to share your experience with everyone and for taking the time to write and post your review. I'm sorry to hear that your price has increased. Please feel free to contact us to see if we have any new promotions available. We will continue to do our best to improve our services. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 26, 2022
The service is pretty strong, considering we're in a small town, and their reps have done pretty well. It's overall a good service.
Good morning Shane,
Thanks so much for your review. We aim to deliver the best service possible no matter the size of the town you are in. I am glad to hear our representatives have been able to assist you successfully and that our services are meeting your needs. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 25, 2022
Their customer support is awesome and they were very nice. Mediacom has really good service and we've had no problems whatsoever. That’s why I continued to go with them.
Good morning Heather,
Thank you so much for taking the time to write and post your review. It is pleasing to hear that our customer support and services have been satisfactory for you. We strive daily to provide the best possible quality of service for our customers. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 23, 2022
I use Mediacom for our RV in an RV park. I've had it since April and the service is great. There was one time on a Friday night when it wasn't that good, though. Also, their reps were good. The guy that came out and installed it was really nice. And when I told someone Sunday to shut the service down because our season's over, they were very nice and told me they can send me out a box. There was no office close by, so they sent me out a box to return them home.
Good morning Robert,
Thanks so much for your review. I am glad to hear you have used our service to meet your needs and that our representatives were also able to get you what you need in a timely manner. I apologize for any issues you may have encountered throughout this time though. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 22, 2022
Mediacom gave us a bad box and it wasn't working the first two weeks we got it. We had to get somebody to come out. Other than that, everything has been working great.
Good morning Keyunta,
Thank you so much for your review. I'm sorry to hear about the service issues that you experienced. I am happy to hear that otherwise, everything else has been optimal for you. We do strive to provide the best possible quality of service to our customers. As always, if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regads,
Suzzane
Reviewed Oct. 21, 2022
If anyone asks, I'd tell them Mediacom is a good place to go. I like the service and the internet service quality is good.
Good morning Leeann,
Thank you for your review. I am happy that you are satisfied with our services. We are always aiming to deliver the best service possible for our customers. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 20, 2022
Once in a while, there are drops in the service but it's pretty good overall. I'm happy with their service and the upgrades are fine. But the rates keep going up and eventually, I'm gonna have to drop it because I can't afford to pay out that much.
Good morning Angela,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you. I do apologize we do not have any lower billing options for you at this time though. As always, please feel free to check back with us anytime. We do strive to provide the best possible quality of service and billing options for our customers. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 19, 2022
The service of Mediacom has been good, so far. Their reps have always been courteous and helpful. However, their price is too high. I intended to call to get it switched over to another name so I can get it cheaper. Because it keeps going up.
Good afternoon Charles,
Thank you so much for taking the time to write and post your review. I am pleased that our representatives have been able to assist you with any issues you may have experienced. I do apologize for any billing issues though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 18, 2022
They always have a strong connection and it's greatly appreciated.
Good morning Micayla,
Thanks for your review. I am pleased to hear our services have provided the connection you require to meet your everyday needs. We are constantly improving are services daily to keep our customers happy. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 14, 2022
I want to have my desktop and when I try to get it it gives me a code of error 651. I would like you to help with this error please. I don't like to use my laptop so if you can help me with this please.
Good afternoon Patricia,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If there is a better number, time of day, or if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 10, 2022
I would just like to say that, since I signed up a few years ago, my experiences with Mediacom Customer Service have been very pleasant. They're quick, courteous and helpful with any issues that I might have. I have and continue to recommend Mediacom to others. Thanks for all your hard work and topnotch service! R
Good afternoon Miranda,
Thank you for taking the time to write your review and for sharing your experience with everyone. We are happy to read about your experience with us. We will continue to do our best to improve upon our current level of service. If you do have any questions or concerns, please call Mediacom customer service or text Molli on 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 10, 2022
I had a long conversation with their sales team and they were helpful. We got Wi-Fi and the installation was very quick and easy. The service has been pretty good, for the most part. We would have outages on a sunny day for no reason but other than that, it's been okay.
Reviewed Oct. 9, 2022
We've been with Mediacom for a long time. It’s been fine. We use them for phone, the internet, and TV. Last night, on Channel 9, the voice wasn't clear again. Someone had come a month or two ago and fixed my phone, which was great. Then he was going to have somebody come and fix something out in the alley. It was fine for a while. Then all of a sudden, last night, when they had the city council meeting, that voice wasn't loud again.
Good morning Irma,
Thank you for taking the time out of your day to write and post your review. I'm happy to see that you have had our services for many years. If you are still experiencing issues with the audio, please call us on 800-332-0245 and we would be happy to help figure out what is going on. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 8, 2022
The most recent communication with Mediacom and the subsequent targeted advertising is improving. A streaming package service in an Ala carte format and a transition to a complete online presence eliminating the cable box is the next step in the evolution process.
Reviewed Oct. 8, 2022
Mediacom's internet support was very good. The service was always reliable.
Good morning Jimmy,
Thank you for taking the time out of your day to share your experience with everyone. I'm very pleased to hear that you have had good technical support and have had reliable service. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 7, 2022
I have internet service with Mediacom Cable. It's quick and reliable.
Good morning Allen,
Thank you for taking the time to write and share your experience with everyone. We are happy to hear that your experience with our internet service has been both quick and reliable for you. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 6, 2022
Everything’s been fine with Mediacom. The internet doesn’t buffer. It's good.
Good morning Phyllis,
Thank you for taking the time to share your experience with everyone. I'm quite pleased to read that your services have been fine and that you don't experience any buffering. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 5, 2022
The Marquee Network is out right now. It says no connection. Also when watching shows will lose picture and go all wiggly. This has been going on for a couple weeks. This is the last Cubs game and I would like to see it.
Good morning Barbara,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If there is a better number, time of day, or if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 5, 2022
I've been with Mediacom for a while and I have internet. I miss my cable, but it is too high. I lost my husband to bone marrow cancer and kidney failure, so I had to let my cable go because it was almost 200 a month. I like Mediacom. I don't have an issue with them. I call them all the time like when I'm gonna be late. They're very understanding.
Good morning Aisha,
Thank you for taking the time to write and post your review. I'm very sorry to hear about your loss. I am glad to hear that we have been able to work with you on everything. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2022
The payment was made before an agreement was made with the credit department, I was going to buy much needed food.. Was told by my bank I had to call you guys, but when I called and explained the situation, was told that you guys couldn't help, even though I made an arrangement to get caught up on the 12 of Oct. For the entire past due balance. I just think this was not the best way to handle this situation. Thank you, William **, I am authorized on this account.
Good morning William,
Thank you for taking my call and for taking the time to write and post your review. I'm sorry to read in regards to what had happened and for the situation it put you in. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2022
I'm disappointed with y'all internet service. It's been up and down for 2 years. I've been with y'all. Technicians come out. Still the same issue. If I had a choice I would go elsewhere. I'm trying to be nice but I'm really fed up with y'all.
Good afternoon Darren,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you since our previous technician came out. I do apologize for the issues you had though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 4, 2022
For the past month of service hardly ever had wifi internet at all. Serviceman came to our place and right after he left, same issue. I called many times, plus unplugged and rebooted to no avail. Was overcharged for services we never got, We took equipment back two days into the new month. Still got charged for time we never had used. Two days never even had TV. No credit for that either. Glad to be done with Mediacom Extreme as never had good working the past couple months. Frustrating, as I needed to get and print my medical info from my cancer surgery. Had to go to family member's house to do so.
Good afternoon Don and Marvene,
Thank you for taking the time to write and post your review. I'm sorry to hear that you had service issues and that the technician wasn't able to solve them on their first attempt. We do understand the importance of reliable service and I do apologize that this happened. I'm sorry to see that you have cancelled services. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2022
I wish that I had the names of the two who assisted me in repairing the shutdown of my system... they both were so very helpful... the first was a person whose name I did not write down and the second was part of a system with lady's voice which walked me thru the entire process and had me unscrew one of the bolts on the back of my stand that hosts all of the lights when system is working.... this was an awesome experience for me as we were up and running within 30 minutes.... thanks so much for this service. Sonya ** from Fairhope, Alabama. I wrote a long paragraph and it disappeared... hope you can pull it up. Sonya **
Good afternoon Sonya,
Thank you for taking my calls and for taking the time to write and post your review. I'm glad to read about your experience with the first representative that you spoke with. I'm also happy to hear that everything has been resolved. As always,if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2022
My internet service has be accidentally cut off. The service technician explained what happened, corrected it, and stayed to make sure my internet was back up and working. I could not be happier with the way Mediacom handled this situation. Keep up the good work.
Good morning Barbara,
Thank you for taking the time to write and post your review. We are sorry to hear that your line was disconnected by mistake, but very happy to see that it was resolved in a timely matter. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2022
I have internet with Mediacom. The service is good, except they kept saying that we're gonna get faster but it seems like it's slower. But that’s the only thing. Otherwise, I have no problems with them. Their reps were very friendly and helpful. I also got my telephone with them, too. My telephone service is wonderful.
Reviewed Oct. 3, 2022
The installation was scheduled well in advance at a time convenient to us. The tech arrived on time and did an excellent job. He explained everything we needed to know how to operate our system. We were well pleased with both the on-site tech and the office staff handling the arrangements.
Good morning Kenneth,
Thank you so much for taking the time to write and post your review. I am so happy to hear that we were able to provide you with timely and sufficient service that met your needs. We are constantly striving to provide the very best service possible for our customers. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Updated review: Dec. 14, 2022
I am happy right now. Everything is working pretty good. The tech support was awesome.
Original Review: Oct. 3, 2022
We deal with slow and internet going out and coming back. Very irritating when it goes off and you miss part of the show. I pay extra for higher speed and expect it work properly. I would just like to get what I am paying to receive.
Good morning Judy,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. I am happy I was able to speak with you today and confirm they have been resolved. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 3, 2022
$71 raise, especially at this time, with inflation, was unfair and disappointing since we are loyal customers for almost 30 years, my husband is a veteran, we are 91 years of age. Applied for the reduction, never heard from them, totally ignored. We are getting basic cable.. Just wish there was some consideration or another plan.
Good afternoon Frank,
Thank you for taking the time to write and post your review. I'm sorry for what happened with your monthly rate. We have attempted to contact you by phone, email, and through Consumer Affairs, but were unsuccessful in reaching you for help. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
The only channel I watch all the time is not coming in - it is not useable - Foxnews Channel 756. I have been calling about this for a week. If you do not fix this I will switch to AT&T or some other carrier.
Good morning Robert,
Thank you so much for taking the time to write and post your review. I am sorry to hear about the service issues that you have experienced. I am glad I was able to speak with you today and confirm everything is now working well. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 3, 2022
Ordering process was efficient and easy. Installation was quick and the installer was excellent. Quality of internet is good. I was supposed to get 100 mbps down and the first speed test came back at 130 mbps. That speed has remained fairly consistent. My only complaint was a billing error that took numerous calls to get straightened out. (But I did.)
Good morning Dale,
Thank you for taking the time to write and share your experience with everyone. I'm sorry to hear about the billing issue you experienced. I do see that it was resolved. I am very happy to see that you are getting great speeds for the service level that you are subscribed to. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
I had contacted a service representative in July and my account was to be adjusted to $174.23 which it was in August. I understood that it would be this amount for one year. In September it is $203.95 I don't understand why the amount has gone up.
Good afternoon Sharon,
Thank you for taking the time to write and post your review. I'm happy to say that it appears that your rate didn't increase. Sorry for any confusion about this. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
I was having issues connecting to the internet with my phone and TV. My first call was terrible and no help as they said my router was fine and to call my cell phone carrier. The second call was great and they said I had a weak signal and to get a new router from local office and they would help set it up. My customer service rep was very helpful. I cancelled the service call and hooked it up myself with his help.
Updated review: Dec. 12, 2022
Everything was totally resolved. I was extremely happy with their service.
Original Review: Oct. 3, 2022
I have had 3 box replacements in 3 months & now I can’t get service on one tv. The service is horrible. You have to wait weeks for technician & they have no idea what they are doing. In addition each month your bill increases! Who knows why! Everyone in this area hates Mediacom!
Good afternoon Carolyn,
Thank you for taking my call today and for taking the time to write and post your review. I'm so sorry to see the experience you have had with our equipment and services. I was quite happy to hear that we had got everything resolved for you and that it's running great now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
I have been completely satisfied with the set up experience and the uninterrupted service. Internet service is important to my home security and work communication. I gave 5 out of 5 stars for this service. Keep up the GREAT WORK.
Good afternoon David,
Thank you for taking the time to write your review and for sharing your experience with everyone. I'm very happy to see that your experience with us has been great. We will continue to do our best to improve our services. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Dec. 12, 2022
Thank you Mediacom for responding so quickly!
Original Review: Oct. 3, 2022
We were told cable would be buried by Sept. 23, then the 29th, and when I called yet again, there was no install date. The flags have been here 3 weeks and we need to mow our lawn! Very disappointed!
Good morning Karen,
Thank you so much for your review. I am sorry to hear about the length of time it had taken to have your cable line buried as these jobs typically are completed within thirty days per the area and time of the year. I am glad I was able to speak with you today and confirm your line was buried. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 3, 2022
I have been asking you guys to bury some cables in my yard for over a year now, and you STILL have not done it. I have been on the phone for hours with support members who do not care. At first it was just one cable laying in my yard, but this year a second cable was laid in my yard for the new neighbors. Now there is two cables laying in my yard. Now I have to mess around with two long cables in my yard. Having to go around them and move them to do yard work. You are lucky I have not ran them over with my lawn mower.
Good morning Benjamin,
Thank you so much for taking the time to write and post your review. I am glad I was able to speak with you today and confirm we have had your cables taken care of. I do apologize for the length of time this took for your location though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 3, 2022
I recently had 3 Remotes replaced and you charged me $54.00. The Tech was Great but didn't know there was a charge. I lost reception on my TV this morning even though my Sisters TV and the Living room were fine. I put in an on-line phone call request and the phone rang 3 times with your phone # then disconnected. After the $54.00 charge my Bill went up $10 bucks. Then again this month. Not Happy.. I'm not Rich. I used to have Comcast in Florida and didn't think it could get any worse than that. Wrong!!
Good afternoon Michael,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry about the issues you had with the remotes and for getting charged for the technician. I'm happy that I was able to waive the fee and am happy to hear that the remote issue is now fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
Received a new modem on 8/10/22. Since have had multiple days when outages have occurred. Called and was told no outages in the area, and scheduled a service call. Next day received a test saying local outage was resolved. I cancelled the service call and still continue to have days when the internet is off and on.
Good evening Gretchen,
Thank you for taking the time to write and post your review. I'm sorry to hear about the service issues that you have experienced. I'm also sorry to see that you have cancelled your services. We do understand the importance of reliable services and I do apologize for the issues you had. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
Although I hate all automated phone calls when you initially call a business, this time I was able to get to a very helpful person. I don't remember his name but I hope you can find out & give him a raise. While he was trying to find a way to help with our high monthly bill, we talked about tons of things we had in common. It was fun! He then was able to discover that I am retired and on social security; which allows a senior citizen discount. Too bad it wouldn't lower it by a lot, but it was enough to help. If you find out who I talked to, please thank him again for helping me. Thank you!!
Good afternoon Cheryl,
Thank you for taking the time to write your review and for sharing your experience with everyone. I'm very happy to hear that your experience while talking with one of our reps was great. I absolutely will pass this along to their supervisor. I'm glad to hear that we were able to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Oct. 3, 2022
So for two days I missed internet, and coverage of Queen Elizabeth passing. I was not a happy camper. I received credit for the two days but would have rather had the cable. The tech who came out and got it all straightened out was great but it should have never happened.
Good afternoon Pat,
Thank you for taking my call and for taking the time to write and post your review. I'm so sorry to hear that this happened. I'm glad that we got it resolved, but sorry for what you missed. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Oct. 3, 2022
I have tried too many times to log into my account but have quit trying. Can not do it. Seems like there are different log ins for Mediacom, email, and Mediacom id log in. I guess I just don't get how it is supposed to be done.
Good evening Robert,
Thank you for taking my call today and for taking the time to write and post your review. Sorry about the login issue. I'm happy to hear that a representative was able to help with getting your login fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
My credit card was to expire that had my autopay attached to it. I went to the local office around 11 AM. I was the only customer there. I told the lady I had to update my account info. She did not look up my account even though that info was given to her. She said I would have to pay this month and next month to get it set up. I said I had it already set up, she just needed to change the credit card number. I told her I had already paid this month's bill through auto pay. She just repeated that they would bill for this month and next. I asked if she would look at our account, and see that it was paid. She repeated that they would bill for this month and next. When I questioned it, she said, "It's not my rule." She was less than helpful, in fact rude. I left and told her she had the personality where she should be working in the back, not with customers.
I called the Mediacom telephone line and spoke to a very helpful lady that said, yes we did pay for this month, and the amount taken out will be for Oct and November. She apologized for the other person's rudeness. I have had customer service issues at this local office before and guess I still need to just contact your company by phone or online.
Good afternoon Joanne,
Thank you so much for your review. I apologize for the billing issues and circumstances you encountered while trying to update your automatic payment details with us. We are constantly striving to improve our customer service whether that be over the phone, online, or in-person. I am glad I was able to speak with you today and confirm we had this matter taken care of and that your billing is up to date. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Updated review: Nov. 4, 2022
An experienced technician came out and completed the project. All he had to do was hook up another wire. He then picked up temporary cable and said I didn't need it anymore. Everything is working well.
Original Review: Oct. 3, 2022
I have tried for 6 months to get the temporary cable lying on the ground from main "post" to my post. It would seem easy enough to bury cable the 100 feet with the proper cable to make sure all the neighborhood had their internet secured.
Good evening Robert,
Thank you for taking my call this evening and for taking the time to write and post your review. I'm sorry to hear in regards to how long this line has been out in your yard for. I am, however, happy to see that the line was removed and taken care of. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
I went to the Tiger Point office to turn in my equipment. Staff there was very understanding and nice. They reviewed my account and said I would actually receive a balance payment to me. I would consider another agreement with Mediacom... The company has done very well by us, just the price increase was way beyond what we could pay. So possibly in the future we can do business again bc all around they have been the best cable provider we've ever had.
Good evening Nicholas,
Thank you for taking the time to share your experience with everyone and for taking the time to write and post your review. I'm sorry to see that we were unable to come up with a better price for you. We are sad to see you go, but we do understand. We hope that, in the future, we can once again be your service provider. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
The telephone representatives are very professional and helpful. And the service is great. I like both the television service and the Internet connection speed. I just wish that the data were unlimited. Most good companies do not limit the amount of data that can be used in any given month.
Good morning Jason,
Thanks for taking the time to write and post your review. I am happy to hear you are satisfied with our television and internet services that you are subscribed to. If you wish to go over any of our internet packages that would suit you better, have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Updated review: Dec. 14, 2022
It took longer than I thought it should be. Everything is resolved and working perfectly. The supervisor, Paul is the one that got everything fixed and he was very attentive and I really appreciate that.
Original Review: Oct. 3, 2022
Beginning at the end of August, I have yet to have my services all working at the same time. I have been with Mediacom since late 2019 and there was never an issue until then. Initially my Tivo quit working in my bedroom, I have had a series of technicians working for hours and each time they finished most of the issues were resolved. I have reprogramed 2 "new" boxes and been told that I just can't have my bedroom connected. I can't understand that, since it worked perfectly for almost 3 years. I was without wifi for 10 days. The technicians were all very helpful but the issues remain.
Good morning Janet,
Thank you so much for taking the time to write and post your review. I am glad I was able to speak with you today and confirm our services have been working well for you since our previous technician came out. I do apologize for the issues you experienced though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Oct. 3, 2022
My WIFi is constantly cycling off and back on. I was told this is due to, too many customers on it in my sector of Americus GA. And now my On Demand is not working. This is outrageous given what I pay.
Good afternoon, Ansley,
Thank you for taking the time to write and post your review. I'm very sorry to hear in regards to the issues with your internet service. Im so glad that the services are working, and I had the pleasure of speaking with you this afternoon. We are here to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Joan
Reviewed Oct. 3, 2022
We have had good service up until now....They are trying to extort $150.00 from me for equipment that we returned over a year ago and they are saying we didn't return. We moved and no longer needed TV service, they sent a box to return the equipment and we did so.
Good afternoon Jeff,
Thank you for taking the time to write and post your review. I'm sorry that our records don't reflect the modem as returned. Sadly, since this was over a year ago, all of the tracking information is no longer available. We did do an internal investigation, but sadly it was not found in our warehouse. If you are able to provide proof of returning the equipment, we will gladly do our best to correct this. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- mediacomcable.com