Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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Reviewed April 4, 2022
I used the online chat to ask questions and eventually upgrade my internet service. The entire experience was great and the support person was knowledgeable and courteous. The only issue I had was when they upgraded my service they did not tell me they were actually going to perform the action and my internet went out for just a minute. This caused me to disconnect from the chat. But, my internet came back up within minutes and the speed had increased to my new service level without issue.
Reviewed April 4, 2022
My WiFi signal appeared to be really weak. I could connect to my cameras sometimes and other times I couldn't. Also had a weak signal connecting to my Generac generator app. Medicom serviceman tech reset the connection to my WiFi. Not sure what he did, but was a tremendous help in my connecting to my cameras and Generac generator. It made a tremendous difference!! Very pleased with the outcome!!
Good afternoon Bertha,
Thank you so much for your review. I do apologize for the service issues you were experiencing but glad the technician was able to come out and get things resolved for you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
Maint. man was very efficient. He replaced a lot of old wire in-house and outside. Problem was fixed momentarily on all three sets. It came back this week. Maybe be transmission problems so I am not complaining at this time.
Good afternoon Peter,
Thank you so much for your review. We do apologize for the service issues you were and possibly are currently experiencing. I am glad the maintenance tech was able to get things working. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
The young man was very nice and had me all set up on my initial installation very quickly but I noticed when he left the cable from the pole at the road up to my house was laying on top of the ground. He didn't say a word about it when he left so I only noticed a few hours later. I spent 4 hours in 35 degree weather burying my cable myself.
Reviewed April 4, 2022
Good service when we call, but scheduling times are pretty crazy. The price we pay has gotten to be a bit much! We are looking into other options for cable & internet. There are different options now in our area!
Good afternoon Diamne,
Thank you so much for your review. I'm sorry to hear about the billing issues you have been experiencing. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
Received upgraded modem for faster internet. Took three techs on 3 different day to get internet running so it would not drop signal. Signal would connect then drop the signal. Finally on third tech was ably to get Signal to stay connected.
Good morning Randy,
Thank you so much for your review as well as taking our call. We apologize for the service issues you were experiencing and the fact that it took 3 technicians to resolve the problem. You did confirm yesterday that things were working for you which we are glad to hear. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
I feel like Mediacom really appreciates and cares about me. When I had any concerns, they took care of them, including crediting my account for lost services. They take my credit card payment over the phone, which is very convenient to me.
Good afternoon Diana,
Thank you so much for your review. I am so glad to hear your overall experience with our company has been so great. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
I am overall disappointed in the pricing. They continue to increase and take services away. Although I agree with some minor increases, why offer new customer deals and nothing for customers for more than 10 years. Just not good business.
Good afternoon Lynn,
Thank you so much for your review as well as taking my call. I do apologize that we do not currently have any other promotions for you. You did state the services are working well which I am glad to hear. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
Cable was not working for 3 plus weeks. Unacceptable, made several attempts to fix issue but still took 3 plus weeks. Should have been taken care of with first service call, had to have someone come out more than once.
Good afternoon Tim,
Thank you for taking my call today and for taking the time to write and post your review. I'm genuinely sorry to hear that you were without working TV services for 3 weeks. I'm glad that we spoke though, as you confirmed that the service issue has since been fixed. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 4, 2022
Recently upgraded internet to higher speeds. Pleased at the higher download speed and lower cost for 1 year. For some reason there seems to be a drop out of internet connection around 7:30 pm Central time for 60 - 120 seconds. This is happened several times for some reason. Otherwise, we are pleased with the increase in speed for our gamer!
Good afternoon Diane,
Thank you so much for your review as well as taking my call today. I do apologize for the evening drop offs. I did do some research and we did go over it being a high usage time frame. If you do have any other questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
The installer did a poor job of box location installation and we will be having the Geek Sqaud come to tidy it up. We have all devices in our lower level out of site and it worked fine for our satellite service. He put the box on top of a speaker to my son’s computer. In our bedroom, he placed the box behind the tv hanging in the wall untethered to anything - just resting on the wall bracket. In our living room, he placed the box behind the ty resting behind the tv on its edge on top of our soundbar. It looks like an amateur performed the work. He also didn’t explain anything about the service. Very disappointed.
Good morning Patricia,
Thank you so much for your review as well as taking our calls. I do apologize about the experience you had with the installer and things not looking well after everything was done. I did follow up with you today and we did get the remote issue sorted out. After that you did confirm everything else was fine. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
Everything was fine with the installation of my Mediacom. They did a great job, in and out in a hurry and were very detailed also. I'd recommend them.
Good afternoon Bill,
Thank you so much for your review. We are so glad to hear the installation went so well for you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 3, 2022
I got the lowest plan and it's all right as long as I don't go over my gigabytes. If I get over my gigabytes, they charge me $10 every 50 gigabytes.
Good afternoon Tracy,
Thank you so much for your review. I do apologize about the data limits, but you can always call us to get the package changed if needed. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 2, 2022
I have the phone and the internet through Mediacom. I recently upgraded my gigabyte. Sometimes it still buffers a little bit. But most part, I don't have a problem. They have good and dependable service.
Good afternoon Charlene,
Thank you so much for your review. We are so glad to hear your overall service has been good with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 1, 2022
Internet cable works great! I am pleased with the service provided at the rate I am paying. They accommodated my needs by coming to check on the connection to my TV recently and brought a new modem. Friendly staff and very prompt by arriving on time.
Good afternoon Wendi,
Thank you for taking the time to write and post your review. I'm very happy to read that your experience with us has been great. Thank you for sharing. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: April 1, 2022
They offered me a great deal, where if I switched my internet service, I would have a lower internet bill and I would have phone and cable. But my bill was never once the amount they told me it would be, which would be 24.99. I've paid nothing but over $100 since the beginning. Also, I didn't get the $75 free cash advance for sign-up. I went to the office in Effingham County and the lady was so rude to me that I had to leave because I was physically going to harm her. So I haven't been back to that office since. I just call and pay my bill online. They approved my discount through the state, so that was a bonus because it brought my bill down to $81.99.
Good morning Dawn,
Thank you so much for your review as well as taking my call today. I do apologize about the bad experiences you have had with us. We were able to get you into a new package and went over your ACP program. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 31, 2022
I went on Web page to upgrade my service, It gave me what it called exclusive offers for being a loyal customer, the 1 I opted for was internet 400 and essential tv with phone, the cost was to be $109 before taxes, it prompted me to call to give more information, I called and was told by the representative that the offer only applied to new accounts, I explained in detail what It stated on the Web Page, I was transferred to The Loyalty Dept. which stated the same thing all in all I spoke to 5 reps over an hour's time who all stated the only thing for that price was internet 200 with essential tv and phone and now the total bill is $168. There is no discounts for Veterans or Senior's which is odd since even Dish gives credit for both!
Good afternoon Terry,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry to hear that not all of the options for upgrading was provided for you and also about our website offering a package that you weren't qualified for. We will do our best to prevent that from happening again. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 31, 2022
I'm stuck with Mediacom the longest because it goes out but not as often as DirecTV. I had DISH and it was the same thing. They were always going out all the time. Mediacom does cost me more and I'm not happy about it but since I got this new modem thing, the reception has been better overall. I don't like what is happening on the TV with all the channels changing. Now, I just get Mediacom internet.
Mediacom's customer service was pretty good. I was kind of disappointed. I called them because my bill was getting so high, and I can't afford it. I'm afraid I'm gonna have to quit it, and that really pissed me off. Also, I wish they would come out a little more often when people have to hook things up because I'm totally left field when it comes to that crap. They sent that thing in the mail, I had to wait almost a week to figure it out. Then, I just wait for my friends to come and they do it because I just can't handle it.
Good morning Vicky,
Thank you so much for your review as well as taking my call today. I do apologize for the service issues you were experiencing but you did confirm with me today that things are working well. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 30, 2022
Mediacom was the best one in my area. I get pretty good and fast Wi-Fi. Their representatives are friendly. I usually call, and if the issue is something in my area, they give me like a robot voice saying like, “Hey, it’s something in your area. If it’s why you're calling, that's probably the reason.” I haven't had my Wi-Fi go really badly that I needed help personally. It was more or less like a local thing.
Good evening Ira,
Thank you so much for your review. We are glad to hear that your overall experience with our company is good. We do apologize for the outages we are continually working on them. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 29, 2022
I never had a problem with Mediacom's customer service. I’ll always be looking for a better deal because I’m on a fixed income, but other than that, I really don't have any problem with Mediacom.
Good evening Venetia,
Thank you so much for your review. We are glad to hear your overall experience is good with our company. I do apologize about the pricing we do try to keep it as economical as possible. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 28, 2022
I go through Mediacom Cable service. It's a little pricey but the service is awesome. I love how it's working and I love the company and the people that come out and fix it. They do their job really well.
Good evening Michele,
Thank you so much for your review. We are so glad you hear that the service is working so great as well as the overall experience so good. I do apologize about the pricing we do try to keep them as economical as possible. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 27, 2022
I have TV, internet and my home phone through Mediacom. Like everything these days, they cost too damn much. But the quality of service is pretty good. The internet is the best. Nobody can compete with the speed, not even come close.
Good afternoon Ronald,
Thank you so much for your review. I am so glad things are working so well for you and I do apologize about pricing we do try to keep it as economical as possible. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 26, 2022
I've always enjoyed Mediacom. I’ve been a customer since 2017. Everywhere I moved, I’ve gotten Mediacom Cable. I pretty much like it. Their service is affordable. They’ve got a lot of options for their service. For every technician that I’ve talked to, the turnout was always good. Mediacom’s the best.
Good evening Andre,
Thank you so much for your review. We are so glad to hear your overall experience with our company has been so good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 25, 2022
The internet connection was weak. My son would call and deal with them. He hasn't complained now.
Reviewed March 24, 2022
I have the internet with Mediacom and it's fine.
Good morning Rosalie,
Thank you so much for your review. We are glad to hear your services are working well. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 23, 2022
I have a telephone, internet, and television service with Mediacom. For two years, the quality of the service was a real pain. There was always static and the service was always going down. They told me the problem that I was having was not with their service. It was with Pearl River. They had some transformers that needed replacing. It was not a smooth transition, it was intermittent. I needed something smooth to carry the internet, and that wasn't working well.
When they started going through the transition from one service to another, it would always break down and I'd have a problem. I called and asked about it. They'd tell me I have this contract. But I never really had any contracts. But I went on because I didn't have any other options. Then they started doing some things with Xtream. Once all of our services started speaking the same language, things started to work a little better.
I called and I had some complaints about some of the services, they said I'd have to talk to corporate. I said, “Here's the old corporate line.” They asked for my number and said they'd have corporate call me. I said to give me a timeframe. They said within 48 hours. In about seven hours, corporate actually called. I was shocked. I didn't even know what to say then. They had gone through the history of the system and they were telling me, “We see this. We can do this. What do you think?” I said, “Yes, thank you very much.” I was never really displeased with anything in the interactions.
A couple of their representatives lack a few communication skills though. The best person that I had to deal with was an individual that I thought would be hard to deal with. But she was very professional. Everything she did, she explained. She said she had to do something with one of the lines. Her ladder was hanging on her truck, so she couldn't get it. But she said she got to call somebody to help her get the ladder off the truck. I said I could help her. She said, “My insurance won't cover you." Somebody came and she took care of things.
They were easy with a lot of things. At one time, they called and I was a little upset. I told them, if they didn't fix my service, I’m gonna have to move their pole out of my yard. They set up an appointment, but they wouldn't show up. When I called back, they said I cancelled it. I said no, I didn't cancel it. Obviously, the rep canceled it. But when I set up a new appointment, they explained to me what had happened.
Good afternoon Wilmet,
Thank you so much for your review as well as taking our calls. I do apologize for the issues you experience but you did confirm with me today that things are going well. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 22, 2022
When I wanted to be put on a bundle with Mediacom, they didn't know what I was talking about. They couldn't offer me a lower price. But with the speed, never had a problem with it. Response time on the technicians, they always call before they show up. I had an older modem on a faster speed, and nobody caught on to it for a while and that was the only disappointing part. What they need to do is make their customer service a little bit more aware of technical issues. Also, the 300 speed for $80 is just a little excessive. But when I call in and there's an outage, there's always an IVR announcement, which is really good.
Good afternoon Joseph,
Thank you so much for your review as well as taking my call. We confirmed service is working well for you as well as the ACP discount has started. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 21, 2022
I got internet, phone, and TV with Mediacom and it's really good. I got bad service the other day. But that was the only time I've ever had bad service. As far as the service, I like it. However, I like the price to be lower. I was trying to cut down by getting my own modem. I cut down $12.
Good morning Donald,
Thank you so much for your review. I do apologize about the bad service you had received but glad to hear overall it is really good. I do apologize about the pricing we do try to keep it as economical as possible with things changing. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 19, 2022
The service has been wonderful. They’re on point and whenever I call them if something’s going wrong, they get to the matter of it to fix it. When they say they’re gonna come out and do it, they come out and do it and they make sure you're satisfied with the outcome.
Good afternoon Elvina,
Thank you so much for your review. We appreciate your kind words and are so glad to hear things have been going so well. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 16, 2022
The service has been good. I had to contact them about a modem and they were quick to come out.
Good afternoon Rosendo,
Thank you so much for your review. I am glad the service is overall good for you. I do apologize about the issue you had with your modem but glad we were able to get it resolved quickly. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 15, 2022
The cable and the internet services are working perfect. Sometimes the cable station might act up and I can't get the station but that's not very often. It's when I have bad weather or something like that. Also, it's always a good experience with their reps. They solve whatever issues I'm having.
Good morning Myrtis,
Thank you so much for your review. We are so glad to hear overall things are working well for you. We are sorry about the occasional issues you have with your cable stations. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 14, 2022
I moved from one apartment to another. I had a full 95 maintenance fee on there where they come out and do service. They're not supposed to charge me but the next time I got my bill, I got a bill for 79.99 saying it’s a transfer fee. There should’ve been no transfer fee. There was also one time when my bill went up to $300. I didn't know that my Wi-Fi was unlocked and the neighbors were getting on it. Every time I go over my plan, it's $10 for every gigabyte. It was a whole surge in a month's time and Mediacom could have given me a courtesy call. They don't have good service but we can't have satellite so we're still with them whether we want them or not.
Also, I get reps that are professional and they try to do the best they can but there was one time a young lady went left field. I was telling them that I wasn't getting the service I paid for and she couldn't help me. I asked to speak to her supervisor. I found out it was Mediacom's fault because they said that something wasn’t strong enough to pull the service and I got credit.
Reviewed March 13, 2022
We're using Mediacom for internet service and the quality has been good.
Good morning Deborah,
Thank you so much for your review. We are so glad to hear that you are happy with the service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: March 12, 2022
My service is only okay. It is very slow and usually takes 5-10 minutes for it to open up so I can begin working on my computer. The service is down quite often no matter the weather; when there is bright sunshiny weather, cloudy weather, rain, whatever, it is down a lot. For the price I pay, I expect it to open up immediately; especially when I am billed for the fast service??? What exactly does that mean? Nothing to me!
Good afternoon Dianna,
Thank you so much for your review as well as taking my calls. I do apologize about the service issues you were experiencing. You did confirm with me today that things have been working well since the last time we spoke. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 12, 2022
I had some issues upon starting my service with Mediacom. My neighbor who was right next door to me, whenever he would be at home, and he started using the internet, we would lose signal. We were sharing signal between us. Once I found that out, I called them to confront them about it. They said they'd send a technician out. They had to drop another line directly to my home but I still had problems. I had to call and make several service orders to have it rectified and fixed. Since they did that, I haven't had a whole lot of trouble. But, it took several months and me calling over and over again to get that done.
But they've been great with working with me. I've got a business that I run now out of my home. They had someone call me and give me some quotes on business service. T hey were really, really high so I declined that. They've also worked with me as far as payment goes in the slow seasons. So, I've been happy with them, just had to get to a point where my service was going in and out.
Reviewed March 11, 2022
Mediacom is a lot better than my old service. It's going well. We're able to do a lot of our work. We don't ever have any disconnections. If we do, it's very rare and it's short, but definitely, nothing compared to my old one. Customer service has been good as well. Everyone I've spoken to has been nice and helpful. The installers were awesome, too. They did an exceptional job. It was very quick, quicker than I thought. Everything went well. Their price is a little bit steeper but we added a few things and for the quality, it's definitely worth it. It's probably cheaper in the long run compared to the cheaper providers that didn't provide good service.
Good evening Whitney,
Thank you for taking the time to write and post your review. I'm very happy to read about the experience that you have had with us. I'm glad to see that our services are reliable for you as well. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 10, 2022
Living on a fixed retirement budget any price increase is hard to accept. There are many stations that are not relevant to what we watch. When I wanted to have help reducing the cost I was told that I need to change my package and eliminate stations that I wanted.
Good afternoon Fred,
Thank you for taking the time today to speak with me and for taking the time to write and post your review. We went over the options that were available. I do apologize that we didn't have anything at this time that could significantly help. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 10, 2022
I've got the Mediacom package. I have internet, telephone and cable. Their service is good. If I ever call them and need them, they'll send somebody out. It's been a while since I've needed them. But sometimes, the weather gets bad and it goes out. But everything else does too, the power, electricity. So, that's not their fault.
Good afternoon Helen,
Thank you so much for your review. I am happy I was able to reach you today and go over all of your concerns to ensure your issues had been resolved. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed March 9, 2022
Unfortunately, Lately I have had severl episodes of internet going OUT. Twice for several hours. Other times internet disconnected several times short periods of time intermittently. I try resetting modem... helps sometimes but not every time. The price of the service is fair. When working the speed is pretty fast.
Reviewed March 9, 2022
I am happy with the Internet service I have now, but it was extremely difficult to get the service connected initially. It took at least 30 days for that to happen, and many phonecalls. Now, we still have an unburied cable in our yard, and we were told that would be buried within 30 days of service starting. We have had service for over 3 months now.
Good afternoon Jean,
Thank you so much for your review as well as taking our calls. I do apologize for all the inconveniences you experienced with getting started and the line not getting buried. You did confirm with me that things are well now and taken care of. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 9, 2022
They did a good job when installing it. We use it for the internet now.
Good evening Gloria,
Thank you for taking the time to write and post your review. I'm happy to hear that the installation went very well. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: April 6, 2022
This issue has been resolved by Mediacom and I have spoken to three wonderful Corporate persons who apologized and assured me that this was taken care of in regard to the verbally abusive customer representative. It is a shame that one person can reflect badly on an entire company as my experiences since 2003 have been wonderful with great service.
Original Review: March 8, 2022
During my last call to report that a bedroom tv remote didn't work, the Mediacom representative man started actually SCREAMING AT ME!!! Said that I WASN'T COOPERATING with him as I wouldn't PRESS THE TIVO BUTTON ON TOP OF THE REMOTE!!! Tried to explain that it was an old remote and that IT DIDN'T HAVE A TIVO BUTTON. He wouldn't believe me. He kept screaming over my voice and wouldn't believe that I couldn't press the button because the remote didn't have one!
Since 2003 I have been a satisfied customer (although not about the high prices). I have always tried to be nice. Well, then he finally put me on hold, came back and said that Mediacom has (?) different remotes. I no longer remember the number. He had me describe how my remote looked. I got to the top and he started believing that it didn't have a Tivo button. When he located the remote, he gave me directions as to how to resolve the issue, which I followed. The issue was solved. I was crying and shaking during and after the horrible conversation. Even at the end of the conversation he wasn't nice. I hope he is never allowed to treat anyone with such disrespect and verbal assault.
Good afternoon Darlene,
Thank you for taking my call today and for taking the time to write and post your review. I'm genuinely sorry that this happened. We will take proper measures to help ensure that something like this doesn't happen to another customer. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 8, 2022
Mediacom offered me great plans and the service has been good so far. I like Mediacom.
Good afternoon Kenneth,
Thank you for taking the time to write and post your review. I'm very happy to see that we have provided good services for you. We appreciate having you as a customer. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 7, 2022
Was not fixed the first visit, many days without service, cable remains unburied. Could not get an emergency connection, Mediacom is far too expensive to have such poor service response. I continue to call and verify payment received and no one will help me waive the mail-too-slow late fees that have been applied due to no fault of me, the consumer.
Good afternoon Kathy,
Thank you so much for your review as well as taking our calls. I do apologize about all the inconvenience you have experienced and are still experiencing. You did advise me at this time no assistance needed because you wanted to wait until you were at the location. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 7, 2022
My internet has not worked since shortly after it was installed. I have tried disconnecting the cable and pushing the reset button. For a short period after I did that, there was a Hitron network shown under available networks but it soon disappeared.
Good afternoon Keith,
Thank you so much for your review. I am happy I was able to reach you today and glad to hear we had this issue resolved. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed March 7, 2022
David, the technician, did a great job! He was thorough and quick, professional, and courteous. Billing, on the other hand, has been an issue. When questioning the summary, we found inaccuracies that needed correcting. I was told I’d receive a revised summary. Haven’t received it. Called and basically got nowhere with my inquiry. Guess I’ll just have to wait for the bill and try to straighten things out again.
Good morning Steven,
Thank you for taking the time to write and post your review. I'm sorry to read about the issues you have had with the billing side of things. If you can, please give us a call and we would be happy to help get things fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 7, 2022
The last person I talked to was very nice. You won't let me change my plan after I've asked repeatedly. I just wanted to be treated fairly and it was wrong for you to disrupt my service when you did..Wrong. Wrong. Wrong.
Reviewed March 7, 2022
The first time the HD wires had to be exchanged for a lesser version when the TV quit and we got a different TV. The technicians found a number of problems over a length of time. One visit was to reconnect wires in the attic which Hansen workers disconnected. A plug needed to be replaced in the kitchen. Another time a bad wire at the box in the LR, and a wire outside was replaced, old line filled with water. Thank you that TV and internet are both working fine. Carol
Good morning Carol,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry to hear about how many visits it took to fully resolve the service issue there. I am, however, happy to hear that everything is running great now. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 7, 2022
We've had Mediacom for a long time. We have their internet and the quality is good.
Good afternoon Pamela,
Thank you for taking the time to write and post your review. I'm very happy to see that you are enjoying our services that we provide and that the quality is great. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 6, 2022
Have had line service problems for three years. Called every time it rained with slow and dropped service. Kept telling the Rep. that there was broken cable, and nothing got fixed. In the time from the first calls to when they finally fixed the issue, I seen two increases in service rates. Offered my services to correct the problem, only to get a basic ** back. There are multiple other problems in this city that need addressing. It seems like the repair techs got too much ego and don't know how to keep a tight running system. Plus most live two plus hours away from Lake City. I have been in the coax industry for 40 years and am willing to work close to home if you would like a local contractor that could train, and give hands on training on troubleshooting issues.
Good afternoon Dave,
Thank you so much for your review as well as taking our calls. I greatly do apologize for the service issues as well as the length of time for getting them resolved. You did confirm with me today that things are working well now. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 6, 2022
My modem went bad and was diagnosed over the phone by a real person after the fumbling exercise with the computer voice. I was able to go to the local office and they replaced it. I installed it and followed the instruction sheet, called the number and it was activated. All OK.
Good morning Edwin,
Thank you for taking my call today and for taking the time to write and post your review. I'm genuinely sorry to hear that the modem you were renting from us had stopped working. It sounds like the issue was quickly diagnosed and the solution given worked, to which I'm quite pleased. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 6, 2022
We like Mediacom. The rates are more reasonable and customer service is real good.
Good afternoon Monty,
Thank you for taking the time to write and post your review. I'm happy to see that you are enjoying our services and our prices. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 5, 2022
We wish the “customer service” wing was located in our area or at least on our continent. Language barrier distracting and annoying. We are paying monthly for a DVR for our second TV but unit will not record or play back. I think Mediacom owes us some money back.
Good afternoon Sue,
Thank you for taking my call today and for taking the time to write and post your review. I do apologize for the issue with your second box and for what happened. I'm glad that I was able to help get everything resolved over the phone today though. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 5, 2022
I was very thankful and impressed with the person I interacted with. It was a young lady, and she was very knowledgeable, and easy to talk with. She gave me options, and helped me understand them. Also, it was easy for me to understand her. Perhaps that was the most important thing. Also, very courteous.
Good afternoon Robert,
Thank you for taking the time out of your day to write and post your review. I'm very happy to hear that your customer service experience with us went really well. That is something that we strive for every day. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: March 5, 2022
Previous tech removed the router that was PURCHASED by us from Mediacom when service was started in May 2021. He replaced it with a used Mediacom router. I didn't realize this at the time. The router has a warranty and IF it was not functioning properly then we should have received a new one. That is why I contacted Mediacom and had Order No. ** opened. The tech who arrived 2/14 verified that we had PURCHSED the router and said he would email the manager in charge. I followed up on 2/21 and a CS Rep verified that he saw a note referencing the router issue. The Rep promised to elevate this issue. I have heard NOTHING.
Good afternoon Martin,
Thank you so much for your review. I am happy I was able to reach you today and go over all of your concerns to make sure we had everything resolved with not only services, but your billing. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed March 5, 2022
I'm very disappointed in Mediacom. I've had the service for two years. I've always had basic expanded service. My bill is $117 a month. But now it went up because the rep said every year it goes up. For three weeks, my internet wouldn't work. I called them and they came out. They said the guy who initially connected my cable should have put a new line outside. The tech said that the line was no good. So then, he put a new line in, and it worked for two days. But when he left, I lost my channels. So I called back and had him come back out. He came back out last week. I already had no internet for three weeks and then I have lost the channels for two and a half weeks.
When the last guy came out on Thursday, he was trying to restore my internet. He got it connected. But then I called back asking where are my channels? I thought he was coming to fix it so he'd give me my channels back. It keeps saying "No signal." I was very upset. They have not rectified it. I've not gotten credit for three weeks of no WiFi. I got a bill yesterday and I'm very disappointed. I paid my bill on the 17th of last month and then two weeks later, they shut my internet off telling me, "Your bill came out due on the 20th." I'm not paying two payments in one month. I took 118 and then they told me I owe 156. If they're not gonna treat me right, I'm not gonna continue to give them my money. I'm going to look into CenturyLink tomorrow.
Good afternoon Tasha,
Thank you so much for your review as well as taking our calls. I do apologize about the service issues you were having and that it was not communicated to you about your channel packages. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 5, 2022
Took three days to get a service representative to come out and diagnose the problem. Service representative was not very helpful in telling me exactly what the problem was and how to proceed. Basically told me to contact the manufacturer.
Good afternoon Mark,
Thank you for taking my call today and for taking the time to write and post your review. I'm genuinely sorry that our technician didn't provide more details as to what the issue was with your modem. I am, however, happy to hear that everything is back up and running smoothly though. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 5, 2022
I was happy with the diagnostic ability of the technician. He was fast and efficient in fixing the problem. Replaced line from box to computer. Updated cable box and WIFI together. I was pleased with professionalism and willingness to explain the work that he was doing.
Good afternoon Bennie,
Thank you for taking the time to write and post your review. I couldn't have been happier to hear about how our technician was not only professional, but was also eager to help and explain what was going on. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: March 9, 2022
After informed of the situation, Consumer Affairs was able to resolve the situation in a fair and timely manner to restore a positive relationship. I highly appreciated the agent that contacted me and I would highly recommend Mediacom to others now that I know when there is an issue they will help resolve it.
Original Review: March 5, 2022
I was charged an extra $30 for a kickback fee when I proved in multiple ways that my payment was NOT kicked back and was accepted before the due date. A Mediacom agent even agreed with me that my payment was successful and on time but I was still charged an extra fee.
Good afternoon Elizabeth,
Thank you for taking my call today and for taking the time to write and post your review. I do apologize for what happened. I'm glad though, that I could help with resolving this issue. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 4, 2022
I wanted to change my autopay account. I was then double charged for that month. I was told that would not happen. I was told it would take 10 days to get my money back from the second charge... NOT HAPPY!
Good morning Lori,
Thank you for taking my call this morning and for taking the time to write and post your review. We genuinely appreciate you making us aware that this happened. When we spoke, we confirmed that the issue was resolved. I do apologize for the amount of time that a refund takes for the type of payment that was made. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 4, 2022
I have been with you for 40+ years. I called about the increasing costs for your services. Living on a limited income, we seniors can't keep up with the increasing costs. Previously I was able to speak with a representative and was given a lower package which was affordable. The last three months my bill has increased each month. When I called this time, the lady said there were no reduced packages and I would have to pay going prices. If I cannot get an affordable package like I have had, I MAY have to switch to another more affordable carrier. I really don't want to change, but I only have so much money each month. I do enjoy the availability of the sports channels and at my age, I enjoy the evening TV. Please look into this and think of us Senior Citizens and what we can afford. Thank You.
Good afternoon Marlene,
Thank you so much for your review as well as taking our calls. We do apologize about the pricing we do try to keep them as economical as we can. We understand the need to try to keep them as low as possible though. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 4, 2022
I was told I would get a discounted rate and when I got my bill it was a lot more. When I call I was told about a ACP program, that would help with my bill. I tried to get that program, but it must take a lawyer to get in that program. I could not get through the paperwork. I will stick with you, but I am not happy.
Good afternoon Charles,
Thank you so much for your review as well as taking my call. We are so sorry about the issues with the ACP program as well as the billing. Though we do try to keep things economical we do understand it doesn't work for everyone. You did state on the call with me you didn't need any further assistance at this time. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed March 4, 2022
I work from home and have a terrible internet connection, and every 2-3 minutes my internet pauses which affects my calls. There is no more snow on the ground for them to run a new line, but it doesn’t seem to be a priority.
Good afternoon Landon,
Thank you for taking my call today and for taking the time to write and post your review. I'm genuinely sorry about the service issues that you experienced. I'm happy to hear that everything was fixed though with the last maintenance order. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 4, 2022
Professional. Reliable. Friendly. Very Helpful and know what they're doing. A guy was checking the cable and noticed something wrong with ours and fixed it right then. We’re in apartment and during the winter the cable was not underground. I wish cable was cheaper. Senior citizen just divorced and very low on money. You should have a Senior Package.
Good morning Rosalee,
Thank you so much for your review. I am happy I was able to reach you today and that we could help resolve your issue by reducing your billing. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed March 4, 2022
I was told the discount would show up today and lower my bill. So far, that has not happened. There is no way I can afford $91+ per month just for internet. Still hoping to see discount applied…limited fixed disability income. Need lower prices for better service.
Good afternoon Alicia,
Thank you for taking my call today and for taking the time to write and post your review. I'm very happy to hear that everything was resolved and that one of our representatives has reached out to you to let you know that it was fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 4, 2022
We have barely been able to use our Wi-Fi at all because of connection issues, we need a new coax cable installed and they didn’t give me the paper I needed to do this. I have it now because I had another technician come to our house. It’s been pretty frustrating to not be able to use the internet that we’ve paid for.
Good morning Angel,
Thank you so much for your review. I do apologize about the service issues you have been experiencing but due to the issue being internal wiring we would not be able to assist. You would have to get the landlord, building maintenance or an electrician out to correct the problem. If you do have any other questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 4, 2022
My experience is good with Mediacom cable. I love my lifetime movie network channel. I've been with Mediacom for almost a century. I love Mediacom. I have all three services plus Wi-Fi and they all work great. I do recommend my friends and family members to get with Mediacom serviced.
Good morning Mary,
Thank you for taking the time to write and post your review. I'm very happy to hear that your experience with us has been great. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 4, 2022
Tec. did fine job installing & showing how to operate. For what we pay it would be nice if we would have gotten this equipment years ago when it was available, at least be told it's available. But we really don't expect much from Mediacom.
Good afternoon James,
Thank you for taking my call today and for taking the time to write and post your review. We do try to notify our customers of our latest equipment, but generally it is in the form of ads. We do try not to bug our customers with phone calls though. I'm sorry that we didn't make you aware of our latest products though, but I'm happy to see that you now have our latest equipment now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 4, 2022
Mediacom ran underground fiber to my home almost 2 years ago and yet to connect it up to my home. It was run to my utility pole and left. The guy who ran it under the ground said it was not his job to connect it. It was Mediacom's job.
Good evening Christopher,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. Is there a better number or time of day? If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 4, 2022
I like being able to reach help by phone when I need it. Thank you for that service! I have been helped with big and also very small questions with prompt and complete answers. I love my internet, but I don't want to do private business on it, so I love being able to reach a technician with a phone call.
Good morning Margaret,
Thank you for your review as well as taking my call today. I am glad to hear you are happy with the service and you confirmed with me that things are working well. If you do have any further questions or concerns, please call us at Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 4, 2022
I reviewed our current bill and what we could do to cut down on some of the current cost of Mediacom services. As long time subscribers, we don't seem to receive many discounted services. There is starting to be much more competition for your services.
Good afternoon Cindy,
Thank you so much for your review as well as taking our call. We do apologize about the pricing we do try to keep it as economical as possible. You did confirm you are no longer having any services issues. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 4, 2022
I have had a few problems when I call your help number, some of your contact people are very had to understand. They mumble their words or speak very fast; this makes it harder to deal with them. I had to call back when I got hung up on and disconnected, I tried to tell the phone answer, and all they would do is read the same script all over again, even though I went thru their script less than a minute earlier.
When I tried to explain the problem, they ignored me and kept reading their script all over again. One of your so called tech experts refused to listen to me about my problem and said that he could do nothing for me. Do I need to go on? Some of your tech people were great, I talked to some in Panama, Columbia, Florida, Minnesota and Iowa were great, but some in the Philippines and other places were really difficult to understand.
Reviewed March 4, 2022
The service employee, named Tanner, came out at the end of his shift, it was starting to ice storm on February 23rd, it was late, dark, and very cold/icy. I needed service in order to work from home. Tanner was able to work in terrible conditions to get me connected back to the internet and so I could work. I am very thankful!!
Good morning Jason,
Thank you for taking the time to write and post your review. I'm quite happy to hear how Tanner came out and went above and beyond to help get your services working properly. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 4, 2022
The techs that came out were nice and seemed knowledgeable; however, the internet would never stay connected. I returned my equipment today. It was a very disappointing and frustrating experience for me. I was very surprised that no one could get it to work for me.
Good afternoon Lisa,
Thank you so much for your review as well as taking my call today. I do apologize about the services issues and not being able to get them resolved. We went over your billing information as well on our call. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 4, 2022
I called about the increase in my bill. I am on a fixed income and it was just too high. The first person who helped me was Caitlyn, I didn't remember the other person I talked to but she was very nice as was Caitlyn. She set me up with a price I can afford and was very helpful.
Good afternoon Dorothy,
Thank you for taking the time out of your day to speak with me and for taking the time to write and post your review. I'm pleased to hear that you had a great experience with our customer service representatives and that they were able to help reduce your billing rate for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: April 1, 2022
I had previously gave a negative review for this company but they have stepped up and are doing all they can do to improve the service. They have repeatedly called me and even sent service reps out to check things. I applaud them for their honest effort. While things have greatly improved, (we still have some issues but not as bad as before) I guess in the end we all want perfection. A thumbs up for sure. Thank you Mediacom and for a smile, I am not a Robot.
Original Review: March 4, 2022
We are having on and off speed problems which makes for poor computer/TV usage. We were told by a tech that we needed another eeros box for tv and this should take care of it. Of course this adds to our monthly cost which I understand. But the extra eeros box did really nothing to solve this speed fluctuation problem. In fact it seems to be worse. We have just had a fiber optic line come through and are leaning heavily to this new service.
Good afternoon Carl,
Thank you for taking my call today and for taking the time to write and post your review. I'm glad to see that our efforts have greatly improved the reliability of your services. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 4, 2022
I received an installation for free. Wells, the service technician, had to run an entirely new line from the pole to the house. It was icy and cold. He did not complain, and he remained professional. He explained everything to me as he tracked the line inside my home. After service was established, the connectivity has been quite stable. However, approximately once per day, I lose service for a brief time. The speed is amazing. I have had slower internet for quite sometime, and it is nice to be able to download game updates in minutes instead of hours. It is great to watch Netflix movies without any interruptions too.
I also ordered my own modem/router from Mediacom too. It works just as well as their equipment. I shopped around for a modem/router that is capable of pushing the great service and the price is comparable, if not, altogether cheaper. Being cheaper, the wi-fi is great for my 1,600 square feet split level. The 5G only loses one bar at the far end of the basement. I will be looking into the 360 wi-fi program that Mediacom offers at a later time. Thank you, for the great customer service!
Good morning Kirk,
Thank you for taking the time to write and post your review. It makes me very happy to read about your experience with us. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 4, 2022
Techs have been here 3 now 4 times trying to fix things. We thought our phones were bad so bought all new phones and are still having same problems. We are looking into another landline provider if this can't be fixed.
Good afternoon Gary,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. Is there a better number or time of day? If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 4, 2022
I think Mediacom is way overpriced and hardly affordable but service is goodish. But don't have many options for internet providers in this area. I think Mediacom should not charge as much as they do for internet and or cable or both together. They should have a decent affordable package for everyone.
Good afternoon Amy,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 4, 2022
I ordered a rate cared probably 10-12 days ago and still have not received. Odd you would want my opinion on your cable service when you have yet to provide us with what is needed to make a decision about ordering it.
Good afternoon David,
Thank you for taking our calls and for taking the time to write and post your review. We are reaching out because we have made several attempts to assist you with your concerns and we have not been able to resolve anything. If you still need further assistance with the ACP program, please reach out to ACP Support Center at (877) 384-2575. If you have any questions about your Mediacom services, please call our customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 4, 2022
I work remotely. I've lost what will end up being 3 days of work awaiting a tech to come fix the internet. I made it clear during installation I work from home and asked for everything to be triple-checked. Your tech support agents are nice but the only guidelines they have are to restart the modem. You have cost me money and days from work. It's 2022! If you can't keep a reliable connection, why have your service?
Good morning Ashley,
Thank you so much for your review. I definitely do apologize about the services issues you were experiencing. I am showing you do have a disconnect on your account. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 4, 2022
Good service, very convenient and easy to use as well as getting assistance. The only negative I have to say is that Medicom service goes out (stops working) sometimes once or twice during the week. It doesn't last more than a day but it does goes out.
Good morning Wendi,
Thank you so much for your review as well as taking our calls. I do apologize about the service issues you were experiencing but you did confirm with me today things have been working well since your last appt. If you do have any question or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 4, 2022
Our house was a new build and did not have any connections, when the tech arrived, he immediately put the order on hold for a different crew to come out and bury the cable from the junction box. That required to schedule another appointment with a different crew to come out and install/bury a line from the junction box. Once complete, I had to call to schedule another appointment to actually have the service-connected in the house. All of this was explained when I initially called and explained to the rep on the phone line.
Good afternoon Derek,
Thank you so much for your review today as well as taking my call. I apologize about all the issues with getting the services started, but glad to know since then things are working so well. I did submit for the credit we spoke about on the phone so you should be seeing that soon. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: March 4, 2022
I am generally pleased with the technical support I receive. I am concerned with the number of short outages I have experienced. A bigger concern is the cost. It has gone up way faster than income. I am a senior on fixed income. I do not understand the high percentage cost increases year over year. It would seem that the increases only force customers to look for other alternatives, both for internet and cable TV.
Good afternoon Paul,
Thank you so much for your review as well as taking my call. I do apologize about the pricing. I was able to get you into a new promotions. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: March 4, 2022
Our experience with Jordan was positive. He tried multiple things to fix our issue. Unfortunately, the issue is not fixed and requires another technician visit. His supervisor Mike was very responsive and hopefully we'll get this fixed soon. Overall pleased with his efforts.
Good afternoon Michelle,
Thank you so much for your review. I am happy I was able to reach you today and confirm your service issues had been resolved. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed March 4, 2022
Called to check on getting a better deal as my bill went up. I've been with Mediacom for 34 years. Was told I have the lowest price without making changes to my package so I dumped stars which I didn't want to but I do have a budget. If this continues I will have to just go to the basic channels. Where is your loyalty program? 34 years. Come on people!
Good afternoon Frank,
Thank you so much for your review as well as taking my call. I do apologize about the pricing we do try to keep it as economical as possible. I did advised you we don't currently have anything different at this time. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 4, 2022
We are trying to access the modem portal, and we could not log in. We asked for help from tech support and still have heard nothing back about how to do it. They had said it was an issue with their website or login protocol, but geez, just let us know and keep some communication going.
Good morning Paul,
Thank you so much for your review as well as taking my call today. I do apologize about the issue you were experiencing with getting logged into your modem. You did confirm with me today that you have been able to log in and things are now resolved. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 4, 2022
I enjoy the internet speed that we are receiving. I do not have any issues with the internet itself, and am thinking of adding the cable tv service. My only complaint is that I have to call and have an internet reboot periodically in order that my cell phone will receive data needed to open some of my apps that I use. The reboot does not take long and the customer service reps are very friendly and make sure everything is accomplished quickly. Would recommend their service to any person.
Reviewed March 4, 2022
I did a modem and internet speed upgrade but wasn't seeing positive results as advertised. The technician arrived and checked that all connections were correct and tested to see if the incoming speed was as it should be. I'll note that in the interim period between setting up the appointment and the techs arrival that the speed of my system did actually increase as promised on its own.
Good afternoon Tom,
Thank you for taking the time to write and post your review. I'm sorry to hear about the slow speed issues that you have encountered. I am, however, quite pleased to hear that, since then, everything is running well. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 4, 2022
My handicapped son’s billing was getting too expensive. The CSR (I believe her name was Lex) got him into a lower rate and increased his internet speed. Then she put me onto a federal subsidy program that he qualified for that will again reduce his monthly bill. I applied for him, he was eligible and I phoned Mediacom back and they helped me get the program onto his account for the subsidy.
Good afternoon John,
Thank you for taking the time to write and post your review. I'm very happy to hear that Lex was able to help with reducing rates and that she advise about the ACP program. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 4, 2022
I was asked if I would like a text with updates and estimated time of recovery for the outage I called about. Did not happen. I am also frustrated with the lack of programming options that interest me and the cost for your service that continues to rise without the service enhancements to follow.
Good afternoon Paulette,
Thank you so much for your review as well as taking my call today. I am glad we were able to get you into a new promotion. We also discussed other ways to possibly lower the bill more. Also, I do see you are set up for text messages as well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 4, 2022
Very pleasant and informative but I wish I didn't have to do this every year. Long time customers should be afforded the same rate or BETTER than new customers. I have been a Mediacom customer for over 20 years. My bills are paid on time and I feel that I am the first to get my rate increased when the promotion period is up and it takes another call to the loyalty department to get my rate change back to where I think it should be.
Good afternoon Mark,
Thank you for taking the time to write and post your review. I do understand how you feel regarding the pricing structure. Definitely don't hesitate to give us a call, as we can often help with the rates. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 4, 2022
The technician Kyle was very courteous & tried his best to correct problem. After 30 mins. He decided that more help was required from a source on the outside. He was reporting this & coming back with the required tech.
Good morning Jayasiri,
Thank you so much for your review. I am happy I was able to reach you today and go over all of your concerns. Glad we were able to confirm that all music channels are working at this time and that we have gotten this matter resolved. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed March 4, 2022
You charge more and more. I can't do that. I'm about to take it all off!!!! Every bill I get is way too much. There's no way basic cable cost that much. It's all a rip off!!!! I'm on disability. They are robbing me blind!!!!
Good afternoon Rebecca,
Thank you for taking my call today and for taking the time to write and submit your review. I'm happy to see that Jessica was able to help reduce your monthly rate and that the service issue you had has been resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 4, 2022
Cable TV selections are awesome! The guide is awesome and so is the voice command. Saving upcoming events to watch getting alerts when they're ready to watch is way cool! Things are categorized when you're looking for a specific event or type of movie is easy to use.
Good afternoon Jamie,
Thank you for taking the time to write and post your review. I'm very happy to see how you are enjoying your service with us. We will strive to continue to provide the best options available. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 4, 2022
The cable line was downed by a passing vehicle and was reattached. The installer was prompt, friendly, and professional. Unfortunately, I was without cable service for three days. The installer did remove the downed cable from the premises. The line was reattached in less than one hour.
Good afternoon Ron,
Thank you for taking the time to write and post your review. I'm genuinely sorry to hear that your TV service was down for three days. I am also happy to see that we made adjustments to your billing for this issue. Anytime there is a potential safety hazard like that, we definitely do our best to address it right away. Thank you for sharing your experience. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 4, 2022
The only reason I even use you guys is my horrible experience with Windstream. However, if I didn't have the EBB I would have to pay 80 a month for a decent spend, and that would have only until next year when it went to 110. I'm glad I'm moving into a place with an ISP already, I'm sick of the predatory practices of both you and Windstream.
Good morning Nathan,
Thank you for your review. I do apologize about the service issues you were experiencing. I am showing a disconnect on your account. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 4, 2022
The man that came to fix our problem said he didn't know how to work with our equipment very well and that the guy who should've come because he was the expert wasn't able to. I was upset that Mediacom sent somebody who was not actually qualified to fix our problem.
Good afternoon David,
Thank you so much for your review. I attempted to call you last week and I was able to speak to Alicia. I did leave a message with her, advising that these review are unfortunately for residential account. I do apologize that you are having issues with the service and that the tech wasn't able to get it resolved for you. Please call us at Enterprise Solutions so we can further assist. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 4, 2022
When I first got Mediacom, it was a mess. And they had to come back in here and fix something. But it was still a mess. The next thing I knew, they called me and said that I didn't pay my bill. I looked and found the bill that they sent me. I said, “The bill is not due until such and such.” And a boy called me. “If you don't pay this bill now, we’re gonna shut you down.” So, I went and paid it. Within two weeks, they told me I didn't pay enough. So, I finally went, got in my car and went to Mediacom and said, “Look, I don't not pay my bills. And I don't like to pay them not on time. So, you all need to get this straight because there's no reason for me to pay a bill, and then two weeks later, I got to pay another bill.” So, the woman got it straight for me.
Come to find out they charged me an arm and a leg. The kids weren't even using all of it. So, I called them and said, “Take this out." They told me that they dropped my bill down to $190. The next week, it was back up to 210. Other than that, the signal is excellent. The kids love it. They are enjoying the TV. I live with my daughter. My children go to their dad's house who doesn't have all of this. So, when they come home, they have what they wanna have. That makes a big difference for them.
Reviewed March 3, 2022
As far as keeping in touch and telling me when they were coming, everything was wonderful. Mediacom said they would be there when they were. They called and left phone mails if for some reason something would change. Everybody on the phone was nice. Also, the tech was wonderful. He hooked up the internet and one TV. He just has to go and do the rest of the other TV tomorrow. I didn't have everything I needed. I didn't understand about needing a box for each TV. So he has to come back tomorrow. They sent me another box that goes with the TV. So, he'll get that done tomorrow.
Good afternoon Connie,
Thank you for taking the time to write and post your review. I'm sorry to hear about the complication that happened with the initial install. I am happy to hear that it has since been resolved though. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 2, 2022
Mediacom was the only one that offered 1 gig services in my area for internet for my gaming. I like that there's no contract and that I can cancel my service whenever I want to. Every time I call with an issue, they're on it and they get it fixed. As far as their techs go, on the other hand, I've had issues. I know quite a bit about my internet and my setup with my routers. I have to run VPNs and a bunch of other stuff with my system because I game and it's important for me to protect my software, my hardware, and everything else.
I paid for one gig service and the technician showed up and he didn't authorize my house for that one gig service so I was only getting 215 megabytes of internet. He kept telling me that there was nothing I could do about it. He just didn't know what he was doing. He clearly did not have the knowledge he needed to be doing the job. They sent out a different one and it was fixed in 20 seconds. It's just simple stuff like that. He ran it fast and he was out. Some days, there seems to be higher traffic in the area and I'll have lag issues. But what did I expect? I live in a small town in the middle of Wisconsin so I can’t really expect the best of the best. I'd recommend them in this area.
Good afternoon Ryan,
Thank you for taking my call today and for taking the time to write and post your review. Thank you for letting us know in regards to the very intermittent lag spikes. We will check into this on our side a bit further, but do try what I mentioned in regards to the QOS on your router. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 1, 2022
Mediacom's service is reliable. It's just that it's more expensive than the satellite. If it wasn’t for the internet, I'd have a satellite instead.
Good afternoon Mike,
Thank you for taking the time to write and post your review. We genuinely do appreciate all the feedback. Please feel free to keep checking in regards to possibly better offers as we do get new offers once a month. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 28, 2022
We had our own local here, and it just didn't seem to amount to anything. Mediacom, as big as they are, just seemed to fit us great. The customer service was fast. We never had any problem with anybody.
Good afternoon Charles,
Thank you for taking the time to write and post your review. I'm glad to see that your experience with us has been great. Thank you for sharing that. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 27, 2022
Mediacom has competitive pricing. I have internet and it's been strong since I've had it.
Good afternoon Katha,
Thank you for taking the time to write and post your review. We appreciate your feedback and I'm happy to read that your experience with our service and pricing has been great. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: June 6, 2022
The issue was resolved.
Original Review: Feb. 26, 2022
Currently paying $205.00 per month & service is not quality. Seems the WiFi especially gets worse every day. WiFi used to be just fine until these EURO boosters started becoming available... Of course at an addition cost. I have been with Mediacom for 27+ years and it's getting time to consider alternatives. Price keeps rising & service degrades!
Good afternoon Rick,
Thank you so much for your review as well as taking my call today. I do apologize about the service issues, but you did confirm with me today that things have been working since the last tech came out. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 26, 2022
I decided to go with Mediacom because it sounds like the best one. It is most important that the service is uninterrupted as much as possible. And when there are problems, that Mediacom would respond as quickly as possible and fix the issues. And the second thing would be price. If there's a promotional offer, people need to know exactly when that starts and ends. They need to know what the price jump is going to be after the promotion before signing up, because other companies sometimes try to be a bit slick about it, and people will find the information there but they have to look for it. Some companies don't put it up front that the promotion will end then the price jumps to whatever it may be. But Mediacom has been good with explaining things, helping me with issues. And they've been nothing but good.
Good afternoon James,
Thank you for taking the time to write and post your review. Thank you for sharing your experience with everyone. We do try our best to be as transparent about billing as possible. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 25, 2022
If there's a bad rain, it seems like it knocks everything out, and Mediacom has to do something. Every single person that came out has a complaint about the last person that was there. And they did this and that, and they act like they fixed it. But everything's working right now. So, it's all good. They're all very nice. When they come out, they all do whatever they can to make sure everything is set up and ready to go.
Good afternoon Lana,
Thank you for taking the time to write and post your review. If this issue happens again with heavy rainfall, please reach out to us. It is something that shouldn't be happening. I did review your signal history and it does appear that everything is fixed, but as always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 24, 2022
We have had a service with Mediacom since 1985. We loved it. That's why we're trying to get it back. Our house burned down two years ago and we went to get service back, but they wouldn't give it to us. They said we're too far off the roads. It has been a month. Also, everybody we talk to is either in Philippines or an Indian or somewhere, and we're in North Carolina. So, we couldn't get a local number to talk to anybody.
January 31st we tried to apply to get service. February 1st, somebody showed up. And they told us we need a serviceability check. So, we waited two weeks and tried to get another to get hooked up because I had talked to somebody and they told me that the serviceability check would be in the next three to five days. Two weeks later, I ordered to get it hooked up. We waited five hours both times. And when the guy showed up, he said, “You don’t have a serviceability check.” He was here 11 days ago. He said, “It would be seven to 10 days before they get the serviceability check.” I said, “Well, can you call me when they do it because I'd like to talk to them?” Because I live off the road and my neighbor lives off the road and he can't get service either.
But we had service from 1985 until February 15th of 2020. And the house burned down. During this time, we had to go through insurance, we had to build the house back or contract the home himself, and my husband died. So, we wanted things to remain as much the same as I could. When we called Mediacom, we thought everything was fine. They did the serviceability check and called me two days ago and told me that we failed, that we weren't eligible for service. So, I said, “You know, other people that are more than 300 feet off the road got service. I think that we should be grandfathered in because of extenuating circumstances.” It's not like we discontinued service because we wanted to. If the house had not burned down, they would have given us the service. And they've been nice.
The lady yesterday sent me to a supervisor. And now they said to wait three to five days and they're supposed to get up with me. They also said that they could try to put a hub in on or something. It has been terrible. With the circumstances, they should consider us as a customer. So, I called and called and tried to find the account numbers so I can just reestablish service. But they don't keep those. They’ve erased them. And the bills burned up in the fire. So, there's no way to find account numbers, but they told me I couldn't do that anyway because it has been so long. We need the service because we have an elevator in the house and it needs a telephone line. So, it's not something that needs to be dragged out a long period of time. But I'm hoping that it will resolve itself. And the people have been pleasant. It's the policies.
Reviewed Feb. 23, 2022
Most of the time, customer service is fine and service works out okay. If somebody was going to pick a provider, you might as well pick this one.
Good evening M.,
Thank you so much for your review. We are so glad to hear that your service is working well and that the customer service has been good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,
Jessica
Reviewed Feb. 23, 2022
A lot of times, we would sit here watching television and the sound is completely off for a while. We have to wait for it to come back on. That happens once a day. Other than that, the overall service is pretty good.
Good afternoon Eddie,
Thank you for taking the time to write and post your review. I'm glad to hear that you feel like our service is pretty good. If you could, please reach out to us regarding the audio issue you mentioned as that is something we can fix. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 22, 2022
Mediacom Cable was the better option over a mom-and-pop company called CenturyLink. And Mediacom has been decent until recently. We recently upgraded our services with them to a larger gigabyte amount and a bigger speed. And since updating, our Internet has just not worked well. Since we paid and upgraded, it has been spotty. It drops out all the time. And we hardly ever had drops prior. So, that's concerning.
I've had little to no help. And I've had extraordinary help with people. The lady I dealt with recently who upgraded us went above and beyond because we had an issue with my card had expired. So, we had an issue with the billing. But in the past, it has been hard to get help at times for different things, outages or whatnot. Also, the technicians that we have dealt with have been great. There was a scenario where we had a tree removed from our property, and one of the limbs that they cut down had knocked the line out coming from the power pole to our house. And they had a technician out quick to solve that issue. So, we were quite pleased with that. It was during the pandemic. My wife is a teacher, and she had to have internet because she was teaching from home. So, they jumped on it and took care of us, which is why we chose to stay with them versus going with AT&T.
Mediacom could do a bit of a better job with customer service. Also, it seems like in the areas where they're the premier, like when we lived in Loxley, they were the better of the two, so their prices were higher. Because it’s either go with the crappy company, the mom-and-pop, or go with them. So, their pricing could have been a bit better than what it was.
Good afternoon Chris,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. Is there a better number or time of day? If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 21, 2022
I thought that Mediacom was gonna be fair and a good provider. The service has been great to me. But it's the fluctuation of the prices, and I'm fed up with it. I have cable, internet and a landline telephone and it started out as a $99 bundle, and it went up to 119 and 130 something, 160 something, 180 Something. Now it's $202 for the same servicing.
Good morning Kevin,
Thank you for your review as well as taking our calls. I do apologize about the billing issues, but it was confirmed on our call today that you no longer need assistance in that regard. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 20, 2022
90% of the time, the internet is very good. But since I moved from my house six months ago to a new house, I encountered so many problems. The internet gets frozen very often in the last three weeks. Three or four times a day, I was without internet. I have to start playing with this, plugging the router and the modem, plug in again and working with that. Finally, I called on Saturday and spoke with somebody from customer service. They sent me a gentleman the next morning. He came and unplugged everything. But he said that I have a problem with my router and that I have to change it. He left and then I called customer service again.
This time, there was a girl from somewhere else, but it was from Mediacom. I explained to her the situation. She looked at the account and asked me a few questions. In 10 minutes, she fixed up the problem. Since then, the internet is steady. I'm very happy with Mediacom. Anybody that asks me what is the best, I will tell them to go to Mediacom. They are very nice. I have the internet for over 10 years and I didn’t encounter any problem.
Good afternoon Gildardo,
Thank you for taking the time to write and post your review. I'm sorry to hear about the service issues you experienced. I am happy to read that everything is fixed though. Thank you for sharing your experience. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 19, 2022
I don't like how the internet got a cap. When we hit a certain point, they dial us back. But that might not be a problem any longer because we're going with the high speed fiber optics that are coming into town. We're going to give it a try, and they don't have a limit. They've been talking about putting it in for a couple months now and it still hasn't done it. Nevertheless, Mediacom is pretty reliable. Sometimes, they have weird outages and no real reason for it. But then sometimes, it's great. It's internet service. I understand that it goes in and out sometimes.
Good afternoon Jason,
Thank you for taking my call today and for taking the time to write and post your review. I do understand your concern about data caps. We do have higher data limits if it's needed for other packages. As of right now, it does appear that you are in a good package for your household usage. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 17, 2022
We had to go to a lady rep to set it up. We also go in and pay to her. She is not very nice. I come in because I never get my bill. I get my bill after I get paid because I'm on Social Security Disability. I go there on the third of the month and pay the bill. But for this last month, somehow, Mediacom took out two payments the month before. So this last month, I didn't have to pay it. I just smiled at her and made her mad. The tech was very detailed with us because I don't understand a lot. But he made it easy to understand.
Reviewed Feb. 16, 2022
The set up was straightforward. But it would be better if when it storms, the service doesn't go out.
Good morning Steve,
Thank you so much for your review as well as taking our calls. I do apologize for the service issues you were experiencing, but you did confirm with me today that things are working well now. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 15, 2022
Mediacom is good. I like the way the cable's set up, and everybody is always very helpful. Sometimes we have a bit of problem with our internet, but not all the time.
Good morning William,
Thank you for taking my call today and for taking the time to write and post your review. I was pleased to hear that the service issues that you had experienced was resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 14, 2022
Does not work. Barely ever. Can't use my service since I got it less than 30 days ago. Won't hold signal. Very poor connection. Can't use wifi at all. Please fix this issue. I am not paying for service that doesn't work.
Good afternoon Simone,
Thank you so much for your review. I am happy I was able to reach you today and confirm we had service issues resolved since the last technician had come out. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Feb. 10, 2022
For a while, I was having issues getting a bill but it seemed that Mediacom has gotten that straightened out. That caused a little bit of aggravation, but outside of that, everything has been good. When I reconnected my service with them, I called them on a Thursday and on Sunday, the modem was sitting on my front porch. Then, they came and the service techs hooked everything up. When I had an issue, they came back and were pretty prompt about getting the service put back up. They reconnected and double checked this and that, and I've had no problems so far with the techs or in getting information from Mediacom.
Good afternoon Roy,
Thank you so much for your review. I do apologize you were having issues receiving your bills, but I am glad that it was resolved for you. Sounds like everything else overall is going well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 9, 2022
I had Mediacom and I liked it. I went with them again and the experience was wonderful. The quality of service is awesome.
Good evening Milton,
Thank you so much for your review. We are so glad to hear that you have had such great experience with our company now twice. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 8, 2022
Would like to see Newsmax and Fox Nation. Otherwise, we are satisfied. Our favorites are Fox News, RFD, Motor Trend and TBN. Our cost went up considerably but was able to negotiate it down somewhat. We hope you and Tegna can come up with a compromise.
Good afternoon June,
Thank you so much for your review. I am happy I was able to reach you today and go over all of your concerns and get this resolved. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Feb. 8, 2022
Mediacom is pretty good. But I hate the connections as they keep going in and out. I requested a new router the other day and they provided me one. Calling customer service is pretty fast. I always get whatever I need.
Good afternoon Bryana.
Thank you so much for your review. I am happy I was able to reach you today and confirm that everything has been resolved since we last sent out our technicians. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Feb. 7, 2022
I have been very pleased with the installation of Mediacom Cable. During the very cold weather, the service man was exceptionally diligent to ensured superb connection for this location. However, the upload and download speeds have not yet reached the level of connection expected with the 1 GIG Internet -6000 with the High Speed modem. I suspect the download and upload speeds will improve in short time to satisfy my employer. Thank you very much for all that you’re doing to provide the highest quality of service possible at this time!
Reviewed Feb. 7, 2022
Needed help with troubleshooting no internet connection. I’d tried a few times before calling, but to no avail. The Mediacom agent helped! She was able to see my modem was offline and gave instructions to reboot. She stayed on the line until connection was restored.
Good afternoon Jodi,
Thank you so much for your review. I do apologize you had the service issues with your internet but glad to hear the representative was able to walk you through getting it corrected. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 7, 2022
Lori down in Mexico Beach is the sweetest. I can go down there anytime. I really enjoy Mediacom. I only had a problem out of one lady come calling me. The same day she called me, I was going through something and when we’re going through something, sometimes, we can act a little ugly. I was struggling with my bill. But they didn’t cut me off and then, a nice man called me and worked with me on the bill. I just thank God so much that my stuff didn’t get cut off and I thank God for the people that work at Mediacom.
Good morning Vivian,
Thank you for taking the time to write and post your review. We really appreciate all the kind words you said. We too appreciate having amazing customers like you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 6, 2022
I can not get my bill online. Was by told by phone last month I would get it this month. Still have not got it on line or in the mail. The young lady in Pontiac, il has been very good to help me out. She is an asset to your company. Very helpful.
Good morning Robert,
Thank you so much for your review. I am happy I was able to reach you today and that we resolved your online billing access. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Feb. 6, 2022
I have a home phone with Mediacom, and they're very nice about it, so I've stayed with them. I have TV and internet as well, and the internet service has been perfect. I don't have any problem, and I’d tell friends I'm very satisfied with what I have. We're going to get Socket out here but I’m gonna stay with Mediacom.
Good morning Diane,
Thank you for taking the time to write and post your review. I'm very pleased to hear that your experience with us and our services has been great. We appreciate you staying with us and we will continue to try to do our best to give the best services for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 5, 2022
I like to look at Facebook and I like music, which are what I use my internet service for. If it's not working, I call Mediacom and they get around to fixing it. Mediacom has been good, and I’d tell friends to try it. They’ll like it.
Good morning Grace,
Thank you for taking the time to write and post your review. Thank you for sharing your experience with us and others. We appreciate you providing feedback. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 4, 2022
After main install I was told I'd get a return visit in 2 days to complete installation, no one showed or called so I had to set a appointment. Take time out of my day to do something the installer should have done on first visit. I am paying almost $200 for cable and internet, channel selection is poor, and internet is down 2-3 time daily. Multi million dollar company and my bill is that high for nothing. I might go back to DIRECTV, better selection of channels for money.
Good afternoon Chris,
Thank you so much for your review as well as taking my call today. I apologize about the service issues you were and are still continuing to experience. If you do decide you want to set up another appointment, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 4, 2022
I have the gigabytes and sometimes the service sucks. A lot of times, I had to call and ask them what's going on with Mediacom, but they have been doing a lot of service in my area. Other than that, it's good when it's not been messed with. Overall, Mediacom is good, and customer service is helpful.
Good afternoon Lalonnie,
Thank you so much for your review as well as taking our call. We do apologize about the service issues you were experiencing but glad to hear that they are working now for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 3, 2022
I now only have the internet service. When I call technical support, Mediacom gets it handled and I'm not affected by any interruptions. It has been awesome. Overall, Mediacom Cable is a great provider. And I like doing business with them. But I cancelled the cable because I found a better deal with AT&T.
Good morning Lacheri,
Thank you for taking my call this morning and for taking the time to write and post your review. I'm sorry to see that you had switched to a different provider due to pricing for our tv services. If you ever want to switch that back, just let us know. I'm certain that we can find a good deal. I'm glad that during our conversation, I was able to help reduce the monthly rates for your internet services though. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 3, 2022
Tried to install one, your tech said they're all blocked out. My neighbor just got service from you and he can add one. Total ** if you ask me. Is there any reason that he can add one and I can't. Thank you.
Good afternoon Bob,
Thank you so much for your review as well as taking my call. I am so sorry about the continued issues but I am glad to hear things are well now. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 2, 2022
100% satisfied with the people who keep me on the net. From the IT support, to the field service who keeps my equipment up to date, a great team representing Mediacom including customer service. I will definitely Recommend Mediacom to my friends and family. Thank-You, Bill.
Good morning Bill,
Thank you so much for your review. We are so glad to hear you are having such a great experience with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 2, 2022
Was attempting to see if I had a sports channel to watch the football game. Associate attempted to locate the channel, which I unfortunately did not have, however I was offered an option to purchase a new plan which included a wider variety of choices.
Good morning Kathleen,
Thank you so much for your review. I apologize you did not have the proper channels for what you wanted to watch. I am glad we were able to get something offered to you that would work better. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 2, 2022
I noticed my bill had went up, it started out as a $60 plan and then has doubled over the past year. They did help to get it lowered a little bit, but I also lost half of my service including the home phone I had. I'm looking into getting different internet service.
Good Morning Travis,
Thank you for taking my call today and for taking the time to write and post your review. I'm glad that I was able to provide guidance on how you can further reduce your monthly bill and get you on a plan that works with your data usage. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 2, 2022
Rep was on time and efficient. He did his job and we were happy. We asked him about another TV and he made sure that worked. He removed the annoying sound from our remotes! He was very polite and helpful. Thank you.
Good morning Kathy,
Thank you so much for you review. We are so glad to hear that the representative did such a great job. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 2, 2022
We had been using an older version of our wireless username. We had a stronger signal on the newer version, but did not know what our password was on it. The tech person confirmed our identity and gave us our new password and the wireless signal is super strong now. Fast and easy, and tech person was super professional and patient with us older folks. Makes me glad I have Mediacom Cable Internet now.
Good morning Bryan,
Thank you so much for your review. I do apologize about the inconvenience of not knowing the proper information for your wireless network but glad to hear we were able to get that to you quickly and that things are working well now. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 2, 2022
The technician was very thorough and helpful in addressing our ongoing problems. He supplied us with a new piece of equipment that seems to be reducing the outages or freezes we were experiencing on an ongoing basis. He took his time to make sure it was running properly before he left. We were very satisfied with his approach and determination to fix the problem before he left our home.
Good morning Beth,
Thank you so much for your review. I do apologize about the service issues and outages you were experiencing. We are so glad to hear you had such a great experience with the technician. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 2, 2022
Re-boot taking a very long time, requested someone come look at it and/or the connections. I gave my contact # (my personal cel) because I would be home all day....My husband's personal cel is the number that is on the account but he wasn't going to present all day. I waited for a tech from 1-5 and I didn't know until 5:30 that the appointment was canceled. No one has tried to re-schedule.
Good afternoon Gayla,
Thank you so much for your review as well as taking our calls. I do apologize about the service issues, but you did confirm with me today things are working well which we are glad to hear. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 2, 2022
It seems that your people are not communicating among themselves, one dept. does not seem to know what the other departments are doing. Your robot telephone answering system leaves much to be desired. It takes too long to get where one needs to go and the menu choices always start with paying a bill and not what the consumer needs. It is a struggle to communicate with your people.
Good afternoon Robert,
Thank you so much for your review. I am happy I was able to reach you today and go over your concerns to ensure this was resolved. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Feb. 2, 2022
So far I've had to replace my Ethernet cable but now my modem is faulty but I was told it could be a couple weeks and maybe there might be a replacement. Not a happy camper. Also I cannot get my security camera to pair....
Good morning Bianca,
Thank you for taking my call today and for taking the time to write and post your review. I'm happy to hear that everything is now resolved and running smoothly for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Feb. 2, 2022
The internet speed and dependability are great. I've had several problems with my modem going down but after a phone call, the service was restored. Technical assistance was very good at solving any problems I encountered. I do not like the data cap though as I like streaming TV often and have to constantly monitor our data usage. This has forced me to upgrade my account to a more expensive package once to stay under the data cap. Modem loads very slow.
Good morning Michael,
Thank you so much for your review. We do apologize you have had so many issues with your modem as well as with the data cap. We are glad to hear technical assistance has been good at resolving the problems and the speeds have been good. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 2, 2022
My family has owned a property in S Bethany for over 50 years and unfortunately we have been stuck with Mediacom since cable was available. Always over priced, always unreliable....a joke in my family for sure. Can't wait for Comcast.
Good evening Susan,
Thank you for taking my call today and for taking the time to write and post your review. I'm terribly sorry for the experience that you've had. I'm glad that during our conversation, I was able to significantly reduce your monthly rates. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 2, 2022
Mediacom, was quick to set up service for me.. They sent out a very professional technician name Nate. He had a lot of patience hooking up 6 rooms and pairing the cable boxes..He explained everything in detail .. Very thankful. Great job done..
Good morning Lenelle,
Thank you so much for your review. We are so glad to hear you had such a great experience with our technician. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 2, 2022
The internet is better than the competition, so I chose this company. The increased speeds helped me do working at home in a much easier way. Also the cable package is decent for the price on offer at this point.
Good morning Gionelli,
Thank you so much for your review. We are so glad to hear you that the speeds are making things easier for working at home. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 2, 2022
I will recommend y’all to anyone. When we need help y’all always help us. Our internet is always the right speed. Also when we have a question you're always there to help us out so without being said I recommend y’all as the best service. I have always talked to someone with a positive attitude that help me.
Good morning Evelyn,
Thank you so much for your review. We are so glad to hear you have had such a great experience with our company. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 2, 2022
I use Mediacom for my internet service. I got the cheapest one that I could get and every once in a while, it's darn slow in getting to where I need to. I would have stayed with Mediacom on my television, except it kept going up in price.
Good afternoon Cherie,
Thank you so much for your review. I do apologize about pricing as well as the occasional issues you experience with your internet service, but glad to hear overall things are going well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 1, 2022
It has been a long road for us. So far we have had The Geek Squad, Mediacom twice and still can't get HBOMAX. We did get a new router and an EERO system. We will see if we can figure out the issue. The service guy was good and installed what he needed to.
Reviewed Feb. 1, 2022
We have had multiple problems with the cable getting cut by the lawn care people. It would seem to me that it would be better to bury the cable and all the times they have come out they have not done so. The other problem is the cost of the service and also it is very erratic. Please get in touch with me. Thank you.
Good afternoon Jane,
Thank you so much for your review as well as taking our calls. I do apologize about your service issues, but you did confirm with me today things are going well and seem to be resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 1, 2022
1st of all you don't have a DVR receiver box for a minimal charge. So if I want to record on my Smart TV I was informed that I need internet & Tivoli for an extra $30/month. I'm already paying approaching over $150 bill to have your so called best TV package. Which has a lot of stations blocked. Then another additional sports package? I'm a disabled senior customer and I'm not getting any affordable options @ reasonable price for the Limited service. I am really disappointed. Every time I call in someone is trying to sell me things I don't want & can't afford. I need a DVR that records! This is my experience. Tell me how you can help me. How can you reduce my bill without losing any programming? I'll listen.
Good evening Vincent,
Thank you for taking the time to talk with me today and for taking the time to write and post your review. I'm sorry that we couldn't come to an agreement with a new promotion. I do understand were you are coming from and do greatly appreciate your incite. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Feb. 1, 2022
The tech was courteous and professional. Explained everything precisely and would have no problem recommending to anyone else. It took only a few few minutes for the install and he explained on how to install on our phones. I tested the speed and found that Extreme was easily 3 times faster than Hughesnet at almost 1/3 the price.
Good afternoon William,
Thank you so much for your review. I am happy to hear you have joined Mediacom and we look forward to providing you with Extreme Service in the future. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Cody
Reviewed Feb. 1, 2022
Tech appeared to do minor repairs but just blamed my equipment and just wanted to add bill for work. Already pay a lot for internet that is unstable. When tech arrived I was in meeting. Wife told me he complained about my equipment and wiring.
Good afternoon Mike,
Thank you so much for your review as well as taking your calls. I do apologize for the service issues you experienced as well the the occurrence you had with the technician. I am glad we were able to get another tech out for you and you did confirm with me today things are now working well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Feb. 1, 2022
Needed to make a payment arrangement. Customer service rep helped me and helped to restore my service. She was very helpful and got my issues resolved. I just need to call back and do the cup to get my discount.
Good afternoon Monika,
Thank you so much for your review. I am happy to hear we are able to help. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Cody
Reviewed Feb. 1, 2022
I signed up for the service on the 12 January and I am still awaiting my service. The first appointment I was told that a tech came out and he did not. No one called me. I had to call Mediacom to find out what was going on. When the tech did come out, he found out that I had a bad line and he put in the work order. He said someone would call to set up an appointment, no one ever called, I had to call Mediacom. I finally got someone out on Friday, I was told that Mediacom would call and set up an install.
No one called so I called today and the customer service rep told me that they needed to set up an appointment to repair the line. I had to let them know that it was done on Friday, he kept going back and forth with me until he put me on hold to find out that I was right. He set me up an appointment for Monday. The problem I have is that it takes too long and Mediacom never calls back when they say they will. Never had Mediacom before, but it is not starting off good. I hope this is not the norm.
Reviewed Feb. 1, 2022
I have been very grateful to join Mediacom's service when the govt. program allowed a $50 reduction in my bill. I could afford to have internet for what little work from home and Zoom meetings I need to engage in. This has been a real blessing. That being said, if the service was bad, no amount of low payment would be worth the frustration. However the signal has been clear and consistent. Thank you!
Good afternoon Candace,
Thank you so much for your review. We appreciate your business. We treat all customers, regardless of any government program or promotion, equally. I am happy the service has been excellent for you. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554.
Warmest regards,Cody
Original Review: Feb. 1, 2022
I initially tried using email to resolve the issue related to autopay and a credit card change and twice the response ignored my question and stated the bill was correct with a late fee because autopay didn’t occur. I finally called and that person was able to resolve the issue immediately. Thank you!
Good afternoon Todd,
Thank you so much for your review. We appreciate your business. You can always change your auto bill pay with our App and online website in the future. At your convince without the hassle of email or call, or texting. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554.
Warmest regards,Cody
Reviewed Feb. 1, 2022
I called to cancel my tv service - the agent was very helpful in getting this done for me. I cancelled due to the increase in my bill. I remain an internet customer. There are promotions for new customers but you need to take better care of existing customers.
Reviewed Feb. 1, 2022
Tech called as promised & arrived promptly. He was courteous & quickly determined the issue was no longer a problem. Very pleased with responsiveness & would recommend this service to anyone in the service area. Hope current level of support is carried forward.
Good afternoon Stuart,
Thank you so much for your review. We are pleased to hear things are working well for you and that the technician did such a great job. We appreciate your business. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554.
Warmest regards,Cody
Reviewed Feb. 1, 2022
I have slow internet connection. And there are certain channels that we get and others that we don't. It's the way our apartment is, but our internet is slow. Mediacom should offer a little incentive to make us feel appreciated for being with them. One month free for being the loyal customer, or half on our bill, or any little thing. Because this day, any little thing helps. Me and my husband is just us. So, he didn't want to get the cable. He really just wanted to get the internet and had to order stuff to go on to TV because I have smart TVs in the house. But I wanted the cable because there are certain shows that I like and certain channels that I can't get, like the FXX channel and I don't know why.
Because we get a bunch of channels, I just couldn't pick particular ones off I hated. But we got 4,000 megabytes. We had dropped it down to 1,000, and we wanted to get all of the channels that I wanted to get. And for us to have them many channels, I should have access more to the channels than I have. Also, Mediacom didn’t keep my price at the same price. It keeps sliding up and up. They keep using this Coronavirus to raise everything. You get one step ahead, they put you two steps back. My bill was 181, now, it will jump up to 195. How far else are they gonna go? We thought we had a set price.
My TVBD went up six months ago and my channels, whatever is paid off for a week or two. I asked them to reimburse me and nothing like that. We still pay for it and they got it straight. So, I just let that roll because I can't get it back now. I'll stick with them until they get too high. If they do, then I'll start looking at my own well channels. Other than that, we have been getting good service with them.
Good morning Arcidus,
Thank you for taking my call this morning and for taking the time to write and post your review. I'm quite happy that I was able to help reduce your monthly rates during our phone call. I'm also happy to hear that all of your concerns were also taken cared of. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 31, 2022
Mediacom is now much faster at getting out to me when the internet goes down. The problem is solved the first time someone has to come out. The last couple of people who came were extremely knowledgeable. But I got one guy that came one time, and he was off. But I called and Mediacom sent someone else right out.
Good morning Mary,
Thank you for taking the time to write and post your review. I'm glad to see that we are getting our technicians scheduled for you at a much quicker turn around time now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 30, 2022
I was fine with the cost at $104. We have three years of discounts, and one of them, the phone discount, is over now. I won't know anything until I get this next bill. But I don't want the phone to cost anymore. I tried to talk to the lady that when I called about it. She said she couldn't do anything about it until the bill came in where the cost was higher. And that was where she left me. The cable went out during the ballgames. We got a smart TV, so our renters that are down there for two months are loving it.
Reviewed Jan. 29, 2022
My kids use Mediacom’s internet for school and I use it to watch TV. The quality of the service is good. During the installation, the technician was fast and didn't leave a mess at all.
Good afternoon Patrice,
Thank you so much for your review. We are so glad to hear things are working well for you and that the technician did such a great job. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 28, 2022
The tech worked very well. He was a senior person, so he was well-established. And he was friendly. The internet has been going up and down. But the tv is good because I got to watch a lot of sports.
Reviewed Jan. 27, 2022
I have a phone and my Wi-Fi through Mediacom Cable. The quality is excellent. Also, I've always had a good experience with the reps. They're wonderful people.
Good morning Debra,
Thank you for sharing your Mediacom experience and for taking the time to write and post your review. I'm happy to hear that your experiences with us has been great. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 26, 2022
No one could help me to get my bill down without losing tons of cable stations and going to a very small package. The price I paid a year ago when I first got Mediacom was half of what I'm paying now. It's beyond words for any company to double their rates in that short of a time. Very disgusted with mediacom and hard to pay these rising bills since I am retired.
Good afternoon Barbara,
Thank you for taking my call today and for taking the time to write and post your review. I'm glad to see that we were able to help with your billing and that it was resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 26, 2022
Mediacom has nice internet for the kids and I'm watching TV. The customer service always helps me. Also, the installer was helpful. He told me if I had any problem to just give him a call.
Good morning Joseph,
Thank you for sharing your Mediacom experience and for taking the time to post and write your review. I'm glad that both you and your children are able to enjoy the services provided. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 25, 2022
Mediacom's service is fine but I don't always think it works as fast as it should. I had CenturyLink before Mediacom and it was super slow, but they said through the years they were going to get faster. They never did get faster. I have a 27-year-old son that lives at home that games. So, I got Mediacom because that looked like the best option for me. I got the best package. The only thing is the customer service is really hard to get a hold of. They have a complicated phone tree. They should make it a little bit easier. Other than that, I just called the other day and I negotiated and got my price down. I was very happy about that.
Reviewed Jan. 24, 2022
My bedroom TV got on the wrong HDMI, and all it took was for the man to come and go click. He was great. That could have been troubleshot if I could have understood the person on the other end of the line. This person did the best he could, but I could not understand him. Other than that, I have good service with Mediacom. I’m fixing to have to drop it because I can no longer afford it. It's 188 a month, and that's for internet and cable. When you live on a fixed income, it takes a chunk out of it. I could get it for $50 less if I didn't like Paramount or ESPN. That’s where Mediacom gets you. I’ve been a customer for years and I feel like they should have some kind of program for people who can't afford it.
Good afternoon Valerie,
Thank you for taking my call today and for taking the time to write and post your review. I'm genuinely sorry that I couldn't come up with a better promotion for you at this time, but I do have high hopes that we will have one for you that may help in the near future. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 23, 2022
Mediacom has good customer service. I had cable and internet through them, but I'm just with the internet right now. They didn't have a lot of channels.
Good afternoon Mary,
Thank you for taking my call today and for taking the time to write and post your review. I do apologize about us not having some of the channels that you wanted. I'm glad that I was able to send a request for the channels though that you wanted. When ever the time comes and you happen to be shopping for a new Television service provider, feel free to check again with us again. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 22, 2022
Mediacom is consistent. Every now and then, they'll have a little problem due to the weather or bad rain, and service will go out. Mediacom gets it fixed within the next hour or two. As far as their customer service, it's been pretty good. If I'm late, I give them a call. They just put a note on the file and it's all good. I don't ever have trouble reaching them.
Good morning Kevin,
Thank you for taking the time to write and post your review. I do apologize for when you do experience an outage, but I'm happy to hear that we usually fix the issue quickly. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 21, 2022
Mediacom was cheaper than some of the other providers and had a better rep. Their signup process was easy to do. The service has been good. I've been able to do what I needed to do on my laptop with no disruptions of any kind.
Good afternoon Carnell,
Thank you for sharing your experience with us and for taking the time to write and post your review. I'm quite happy to see that not only were we cheaper, but our representative was better as well over the competition. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 20, 2022
The customer service has been really good. The installation a couple of years ago went well. The internet is just spotty. Mediacom will give me a discount because C Spire is moving into the neighborhood and I'm staying with Mediacom. The rate showed up for one month but it didn't the next month. I talked to a supervisor last week. It was being adjusted. It just hasn't been adjusted on my bill. But the person I talked to was extremely helpful and pleasant. Mediacom is not as bad as everyone thinks they are.
Good afternoon Clifford,
Thank you for taking my call today and for taking the time to write and post your review. During our call, you confirmed that our representative was able to resolve the billing issue for you. I also confirmed that everything was entered in properly as well. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 19, 2022
Mediacom is the only internet company in our area and it sucks. Customer service can be great or ugly. Also, we have no internet. It won't stay connected. Their techs have been out here and they have to come back out again on Friday.
Good morning Jeffrey,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. Is there a better number or time of day? If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 17, 2022
Frequent wifi problems causing no or loss of connection to mobile devices and printer. Problem diagnosed and repaired promptly, professionally and with patient courtesy by tech ID No. **. Was thorough and made sure system worked properly and restored passwords and settings. Tech is a great example of what true customer service should be. Mediacom is lucky to have him!
Good afternoon Joseph,
Thank you so much for you review. I do apologize about the issues you experienced with your internet but so glad to hear the technician was able to get things resolved for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 15, 2022
I work from home and with Mediacom, I've been able to make sure my work is done. I've had some service problems but they corrected them. The techs came out as much as they could and they were very professional.
Good afternoon Attiyah,
Thank you so much for you review. I do apologize about the service issues you have experienced, but glad to hear the technicians were able to come out and get them resolved. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 14, 2022
I have trouble with my phone from Mediacom at times because of the wireless and that's very frustrating. People will call me and I'm talking to them, and all of a sudden, they can't hear me. So, that's a frustration too. If I only had it for the phone, I wouldn't do it. But Mediacom has what I want as far as the programming on TV which is important. My son is an avid Cubs fan and that's the way you get that programming. Plus, they're not trying to play games about lying about where you are to get the local stations. I am frustrated about the price increases though. We've had some family illnesses with my mom and I am going to try to talk to Mediacom about getting my bill lowered. They give you some special rate and that lasts for a year, and then it goes up the next year and it goes up the next year. I don't like that about it.
Good afternoon Kathy,
Thank you so much for your review as well as taking our calls. I do apologize about the pricing as well as the service issues you were experiencing. You did confirm with me today that services are working after the last appointment as well as we were able to get you into a new promotion. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 13, 2022
I have cable and internet with Mediacom and the service has been fine. Their customer service has been able to handle everything we've thrown at them. The quality of service is at par with the cost. They’re all about equal and it’s not a great value anymore. We're doing more and more streaming. I assume, at some point in time, things will get to the point where we'll be able to pick and choose which channels we want to get and pay a fee by channel. The technology's not there yet but that's where we're headed. I have no reservations endorsing Mediacom at this point. They seem to have their corporate act together. So, we haven't lost any channels due to some of the negotiation, things that have been going on. So, we have been quite pleased with that whole situation.
Good morning Mark,
Thank you so much for your review. We are so glad to hear you are having such a good experience with our company overall. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 12, 2022
We've been with Mediacom for almost a year now and they've been excellent. Customer service is great. The techs are speedy and knowledgeable. Mediacom is definitely the way to go if they're offered in your area.
Good morning Sarah,
Thank you so much for your review. I am so glad to hear you have had such a good experience with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 11, 2022
I just (01/11/22) received a bill for $00.51 for Nov. I paid $207.00 to start my service for installation and the month of Nov. I never received a bill for Dec but paid $146.70 on Dec.21st. I asked for a hard copy for my records. NEVER received it. Now I get this $.51 cents bill to be paid by 11/22/21. What gives?? I paid $155.00 for Jan.
Good evening Paul,
Thank you for taking the time to talk with me today and for taking the time to write and post your review. I'm glad that I was able to help clear up what happened with our billing. We also verified your address as well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 11, 2022
I thought this would be easy. Well I find that is not true. Do you use the same numbers or what if I have to keep up with this, I do not see any future for me. You just deleted my info so I am done BG
Reviewed Jan. 11, 2022
I had issues with the installation but they resolved my issues quickly and efficiently over the phone. The remote would not work turning TV on/off and volume. Can not say enough good about internet installation gentlemen!
Good afternoon Deanne,
Thank you for taking the time to write and post your review. I'm glad that I was able to help get everything fixed up for you during our call earlier today. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 11, 2022
Mediacom is well-known and if there's a problem, they'll take care of it. I also liked their price. Their sales reps were very friendly and helpful. They got my service lined up to be connected. I currently have the internet, phone, and cable services with Mediacom. Cable-wise, my picture comes in fantastic and that was the main reason I decided to get cable. I wasn't having good luck with an antenna in my area. My TV is constantly on and my phone is just there. Not too many people have my home phone number, so I don't get any phone calls on my home phone but it's a good service.
I love my internet service too. It's quick connecting. I am an avid game player on the computer. I use WiFi and the internet and I check my email quite frequently. Whenever I have issues, I call the 800 number and tell them about it. They would try to walk me through it and if they can't fix the issue by walking me through it, they send somebody out. I've had a good experience with their techs so far.
Good evening Kelly,
Thank you for writing and posting such a detailed review. I'm very happy to see that your experience with both our representatives and our services has been great. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 10, 2022
My current Tivo connection issues haven't been resolved yet. But a Tech is scheduled to be here this week to properly connect my Tivos and my Internet. The last CSR I spoke with at Mediacom was very helpful and even gave me a bit of Credit on my bill since I haven't been able to view my Tivo or TV Cable properly in about 2 weeks. Mediacom needs to lower their prices. But otherwise is a good company.
Good morning Casey,
Thank you for taking my call today and for taking the time to write and post your review. During our conversation, you confirmed that everything is now fixed. I am quite pleased to hear that. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 10, 2022
I called about not being able to get the DVR on the menu. The tech person was able to return the service remotely. She was very personable in addition to being helpful. A few weeks before that we had no DVR service which needed a technician house call. He also was very personable, and discovered the problem which was neighbors trying to wire into our system.
Good morning Barbara,
Thank you for taking the time to both write and post your review. I'm sorry to hear about the issues that you have had with your services, but I'm very pleased to see that we were able to resolve the issues quickly. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 10, 2022
Got assistance configuring and testing my new modem/router. Tech was very helpful and was able to get me up and running in a short amount of time. I have had no issues since switching to the new modem/router. Thank you for your help.
Good morning Greg,
Thank you for taking the time to both write and post your review. I'm quite pleased to hear that your new modem and router is working flawlessly for you and that we were able to help set it up for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Jan. 10, 2022
Ross, the tech came out and was Great!! 10 out 10 service from him. He said your service from the outside box was a negative. He told us since it was effecting the internet, wife works at home, they have to fix it in 24 hours. Said after they fixed it they will put a sticker on door or let us know. As of today no sticker and we don’t know if you guys fixed it or not. Very disappointed with not letting us know.
Good morning Jay,
Thank you for taking my call this morning and for taking the time to write and post your review. I do apologize for our lack of communication with the completion of your maintenance order. I'm glad to see that everything is fixed and that it was completed within the 24 hour window that you were advised of. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 10, 2022
When I was first setting up and I was deciding what channels I wanted, I told the lady from Mediacom how much I could go up to and that helped her be able to pick out what package to give to me. I also got prompt service from them. I've changed my hopper two times and when I would schedule for that to be done, within 48 hours the technician was out with my new hopper and whatever else I needed. Then, when I had problems with my remote control, they would take care of that, too. They were really friendly and knowledgeable as well. Plus, they weren't afraid if you said you couldn't afford this and that. They would say that was okay and you should get whatever makes you happy. So, I really love the customer service and their willingness to help out.
Good morning Beverly,
Thank you so much for your excellent review. We are so glad you are having such a great experience with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2022
Internet seems to not work more than works. Have to call at least 2 time a week to get them to reset our box. Need to replace our line from several weeks ago service call but they still have not replaced the line. Don't know when that will happen.
Good morning Leon,
Thank you so much for your review as well as taking my call today. I do apologize about the continued service issues you were experiencing, but you did confirm with me today things have been working well. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2022
Mediacom Internet has been spotty the past 3 months of service (I have heard that this is due to the water company cutting a service line when they were repairing water lines in our mobile home park). It routinely goes down between 10:30 a.m. - 8:15 p.m. daily. It is not a modem issue, it is a data stream issue that requires a maintenance "patch" to provide troubleshooting and repair damaged wiring. The maintenance scheduling continually gets pushed back due to understaffing to complete the job. Their response time to solve the issue falls on deaf ears.
Dependable internet is crucial to my residence as I work from home 9 hrs. per day. There is no way to escalate an issue or speak to a manager or district supervisor. Unfortunately, Mediacom is the only internet service available in my area. Mediacom has not held up to their contractual agreement of providing service on a consistent basis. I cannot give a recommendation to use Mediacom in the least.
Good afternoon Dawn,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry about the service issues that you had, but I'm very happy to hear that it's all fixed now. I'm also pleased that I was able to help with credit for the issues as well. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 9, 2022
In December my account was split to accept Mediacom's 5G along with the 3G that I had. I didn't request and it showed up unexpectedly. It caused my internet connection to continually fail and I couldn't communicate with my printer. Mike in the IT department fixed it for me. The customer service rep explained that she could not fix it but promptly forwarded my call and Mike did his magic.
Good morning James,
Thank you for taking the time to both write and post your review. I'm sorry about the issue that we caused for you, but I am happy to hear that Mike was able to get things fixed up for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 9, 2022
I had no signal on TV downstairs - don't use very often. The first technician who came out spent 2 hrs. on problem & then told me I needed to contact an electrician to replace cables in walls. Luckily a few days later (before I had spent hundreds of dollars needlessly on an electrician!) I saw a Mediacom tech working outside who told me to call for a 2nd opinion. The 2nd technician went into attic & corrected problem right away. I had service when he left.
I happened to turn this TV on 4-5 days later (don't use this TV often) & had no signal again. Called & 3rd tech came out (along with his supervisor) & they have corrected the problem. So far so good. Overall I have been quite happy with the Mediacom's service -- with the exception of the first tech telling me incorrectly to call an electrician! It makes me very angry to think I could have spent a lot of money needlessly if I hadn't seen the Mediacom tech working outside! All employees (on phone & in person) were very friendly & concerned with helping me. I am also fortunate to have other TVs so I had cable service during this 3+ wk. period.
Good morning Linda,
Thank you for taking the time to both write and post your review. I'm glad to hear that you decided to get a second opinion. I do apologize that our first tech didn't see the same thing as the second one. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 9, 2022
Due to the holidays, and weather, it appeared that my payment would not arrive on time. The Customer Service representative that assisted me was very helpful and processed my payment via telephone with credit card. Fast, efficient, professional, and very helpful.
Good morning Becky,
Thank you for taking the time to both write and post your review. I'm pleased to hear that your transaction with our representative was fast, efficient, professional, and very helpful. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 9, 2022
Technician (Joe) was very pleasant and VERY knowledgeable. Tested wiring and even scheduled outside service for cable box for new connections. That service was also repaired very fast. It was repaired on a Saturday. I was very surprised and pleased.
Good morning Beverly,
Thank you for taking the time to both write and post your review. I'm happy to hear that you found our tech to be pleasant and very knowledgeable. I'm also pleased to hear that your services were fixed in a quickly as well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 9, 2022
Back in May, I ordered the 360 Wi-Fi booster from Mediacom and the technician came out. He wired everything up and everything looked good and worked out. But when I brought up some of my auxiliary equipment, nothing worked. When I called Mediacom and explained what was going on, they said it's an enclosed system and it's not going to power other auxiliary items that I have on the network. But I have to have the network up and running. So, after we figured out what was going on and the Mediacom technicians on the phone agreed with it, the technician made a service call, came out, disconnected the system, and got everything back up the way it should be. He packed up the equipment and took it away. I asked him to turn it in and get it off my account, and he said it was no problem.
Then, last month, I looked at my bill and it jumped to $20. I saw there was a charge for the 360 for $10. So, I pulled the rest of the bills going back through May and sure enough, the tech never returned the equipment in and never reported what happened. I was being billed $10 a month off until that point in time between May and December. So, I talked to the girl and she said she'd have to turn it in for a review into a committee and the committee would decide whether or not I'd get the credit. I got the bill the day before yesterday for this month and I saw that there was a $9.02 reduction. That was fine but I was looking for a credit for May, June, July, August, September, October, November, and December. I haven't called in though. I'll give them another month to clear the system and see if they give me the credit.
Other than that, we're locked in with Mediacom because they're the only one that comes up to our section of the world as we're out in the boondocks. But I noticed that for the last three days, the media truck was out there working on the pole then I found that in the morning, when I came down to start the day, nothing was working. So, I had to reboot the router and I had to reboot the modem. Then everything had come up and worked all right. But the next day, the system had fallen out again. If it continues, I'll go ahead and get a service called. It's probably the modem again.
My neighbor across the street and I are the only two people on the street for 800 meters on either side who are subscribed to Mediacom and it was funny that he was on my utility pole, but he was servicing the house across the street. I haven't talked to my neighbor yet to see what her problem was but it's nothing serious and the world goes on. All in all, Mediacom is doing a good job.
Good afternoon William,
Thank you for taking my call today and for taking the time to write and post your review. I'm glad that I was able to get everything corrected for you with your bill. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Jan. 8, 2022
In the past 2 months I have made two service calls to M-com. My last work request was 11/27, # **. I was told to expect a call. No call, the problem still isn't fixed. The person who took the call said the specialist would have to fix it. With all the utilities I have had, I have NEVER had this poor service. I have no confidence in M-com and advise everyone I can of your poor customer service.
Good afternoon Patricia,
Thank you for taking my call today and for taking the time to both write and post your review. I'm very happy that I was able to fix the issue for your during the call. I'm sorry that it did take this long to resolve though. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 8, 2022
Ok so, we were using another company who will remain anonymous, but breeze stream was not cutting it. I live on the border of the country in Cook Count GA and my son, and I need to use the internet for work. Mediacom literally saved the day. They updated my coaxial cable outside of the house and I have a connection that is 100 times better than the other company. My upload and download speeds are just right for work and play. I have a big family and many people plugged into the Wifi of which has not impacted the quality of the internet connection. Honestly, I'm shocked that I am even getting a strong connection! The last 2 years have been horrible with connecting to the internet. Listen Mediacom is getting a better connection than my mobile phone (Verizon). I would definitely recommend Mediacom to family, friends, and even my enemies! Customer service was awesome as well. Keep up the good work!
Good morning Kenneth,
Thank you so much for your excellent review. I am so glad to hear that you are having such a good experience with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 8, 2022
Service agent on the phone was able to understand steps I had already performed before calling and dispatch appropriate technician the same day on a weekend. Technician was able to identify correct issue and fix it even though it took longer than anticipated.
Good morning Clair,
Thank you so much for your review. I do apologize about the service issues you experienced but glad to hear we were able to get a technician out quickly and get the problem resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 8, 2022
A little difficulty in obtaining a repair appt; mix up of dates but, got it done after several emails, text messages and phone calls. The technician was excellent. He was on time, immediately determine the problem and everything was fixed.
Good morning Carolyn,
Thank you so much for your review. I do apologize about the problems you had getting an appointment scheduled. I am glad to hear the technician did such a good job and you had a good experience. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Updated review: March 23, 2022
They called me and they were able to fix my issues right over the phone. They always come out any time I have problems.
Original Review: Jan. 8, 2022
The contractor for the TV install was not good. Spent hours here and then at the end told us a part was missing from the shipment that he opened. I would have thought he would have seen that right away. I had to call and report part missing. He told us the connection in living room didn't work but the internet guy said it did. He only installed the living room TV and we can't turn TV on or off or volume with the remote!
Good afternoon Deanne,
Thank you for taking my call today and for taking the time to both write and post your review. I'm very sorry to hear about the rough start that you had with getting your services up and running here. I know how inconvenient that can be, especially since you are moving in. I am happy to hear that our technicians have since resolved the issues. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Jan. 8, 2022
Cable picture freezes. Tivo shuts down and reboots frequently. This is a repeat problem. Person I talked to had an accent difficult for me to understand. Phone connection was garbled at times. An offer about something to extend range was difficult to understand.
Good afternoon John,
Thank you for taking the time to talk with me today and for taking the time to write and post your review. I'm glad that it sounds like the issue with your TV service is resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- www.mediacomcable.com