Mediacom Cable Reviews

Not fast enough for work from home speed, especially uploads. Work was suppose to have happened "at the pole", but we never got confirmation that anything had been done. Ended up turning down the workload because of it. Slow downs have been very disheartening.

This has been an ongoing problem since at least Nov. While your customer support personnel have tried hard and been courteous I still have this intermittent problem. The TV has been unwatchable Jan. 1st for six hours, Jan. 2nd for 3 hours, Jan. 3rd for 1 hour, Jan. 5th for 12 hours, Jan. 6th for 4 hours, and Jan. 7th for 4 hours. In some cases, the outages may have been longer having gone to bed and not monitored the situation. Hopefully, the technician can resolve this issue on Jan. 11th appointment but I'm pessimistic.

During a windstorm I lost cable and called it in. Got the automated system and they said there was an outage in our area and would be repaired by ten fifteen pm. I did not expect that to happen as it was still very windy and was hoping they would not send your crew out in this high wind event. The following day I called again and automated system said outage in my area still so I figured your company had a lot of damage as well so the following day I called the number and just stayed on the phone to talk to an actual person. She was very helpful and she said no outage was no longer reported in my area. She tried sending a signal and said that I was not receiving a signal. First she told me she could send someone out which would probably be three to five days.

My experience with Mediacom was great until a Wednesday evening when I had to call support to hard reset my modem. From that time until today I continue to experience issues with wireless connections and speeds less than half of my plan. Mediacom support has been 5 star, but the actual operation has been 2 star at best.

The box that was sent via mail kept losing connection but the one I got from our local Mediacom branch works excellent! The young lady at our branch here in Thomasville is an exceptional asset to your company. She listened and helped me with my return & new wi-fi box quickly and was very friendly

They adjusted the amount that I felt like was comfortable because of this customer that had been with the company for some time. They were giving the new customer coming in a better rate than their current customers. But I am happy with the adjustment.

When your representative answer the phone she’s very polite. I was very upset she listen to my complaint. She explained to me that the day was Friday and the proper people may not be in their place at this time. But no later than Wednesday I should have an answer by next week. I was very please.

I switched to gigabit because I’m editing media from my home. The download speed is as advertised, but upload speeds are not very good, plus you decided that I need more capacity and upped my monthly bill. I will drop down to 300 mbps and wait until I get a better offer.

Box replaced in November, came home for Christmas to find tv without a box had no signal. Technician found a wire not connected. Still having trouble with tv tiling, freezing. Have been told there is a problem with our area, why is it not fixed for over a year?

Very disappointed that not kept in loop about what happened. Work from home and outage was affecting my job. Considering leaving Mediacom because of time to get internet back up and running. Really needed to be in the loop about issue.

Customer service was good. I never received a call to see if my titles were fixed. They were going to remotely try to fix. I can see the channel names, but not channel information. Solution needed. When you scroll through each channel you cannot see what is showing. Title unavailable.

Had tv service since early December approximately. Good so far. Would like to get local channel 5 back. Realize a contract dispute problem with other companies. Was wondering if there’s anyway I could get any information on how to use iPad. Thank you.

Paid $4K to get Mediacom to run decent high speed internet to me and my son’s house next door since AT&T refused to do it. Generally satisfied. Only two service outages not Mediacom’s fault but due to housing construction contractors cutting cables underground. Fixed in reasonable time. Main thing that could be improved is communication. I have to follow up instead of being informed of progress. Also I pay paperless but still get paper bills.

Wi-fi had not been working. Called and talked to someone in the Philippines. In time it was working. They could not help me with the very high monthly cost of having only wi-fi at my house, so nothing was said.

Took a while but got the channels back. List ESPN and ESPN2 but customer service could not verify the problem even though it was not an issue with my equipment. Recommended a service call which was not needed. Problem was corrected but missed the game we wanted to watch.

Updated on 01/11/2022: Tech was very efficient and upgraded my service per my request but was somewhat reluctant to spend to spend the time to help me with other questions. He did get me farther along in getting most of what I wanted but I believe Mediacom policies somewhat prevented him from giving me the time I needed to understand the system!

Everything's been okay with Mediacom. I have the bundle and Netflix, then I have the phone. I've had their reps out several times off and on and have no complaints.

Pricing and connectivity not worth the experience. The installation tech took over 2 hours and didn't seem to know what he was doing. We were charged for his part and that we could’ve done it ourselves. He took a lunch in the middle of the installation as well.

The recent Customer Service Rep I was serviced by was very courteous, attentive to my acct needs and went beyond servicing my service needs. Specifically, she was able to resolve the difficulty I was experiencing and provided a solution that remedied my concerns.

My complaint is the prices. Both the cable TV and the internet service is too expensive. Internet is a prime way for people to communicate nowadays specially asked elderly. It's the only way I can keep in touch with family, my doctors and hospitals. But the price just takes way too much out of my monthly budget.

On the morning of January third my internet went out. A tech will not be available until the tenth. This is only after calling six times, with two calls dropped in troubleshooting. The first available appointment was for the twelfth. Prorating the bill for this month's bill will not cover resulting lost wages.

I called for explanation of my bill after cancelling technical service/$9.99 which should lower bill. Spoke with 1st cust rep paying what she said to pay, paying my account in full. That didn't happen, Molli stated above amount was paid leaving a bal $11,18 until Randy processed request.

I feel like the issue should have been fixed by now. If I don’t pay my bill it will get cut off but we been off and on everyday for 3 weeks with internet issues. I have been using my hotspot on my phone. Which is raising my phone bill. If the WiFi doesn’t go all the way out it buffs.

Mediacom's service was good and I haven't had any internet issues. It's usually fairly fast unless everybody gets on it at one time. It also has a fair price.

I have internet with Mediacom and they are great. The last time I called it was because I didn't realize that I was on a yearly promotion plan. They were extremely helpful and fixed the issue. It was perfect. I'd recommend Mediacom highly especially in our area.

AT&T had poor reception in this area and Mediacom was what was available. I like their service and we don't usually have any interruptions. Their people were also knowledgeable and helpful.

I needed something that had a higher coverage for all the homeschooling that I was doing because of COVID when all the kids were out of school. I use Mediacom for that. Now the kids are back in school, I still need a lot more coverage. Sometimes Mediacom doesn't work but on the whole, it is a great service. It doesn't cut out as much as it used to. It's just the price keeps going higher. I started at around 70-something and now it's 145. Other than the price being high, I like the service. Some of the other ones were just horrible and were always cutting out. We've had some bad storms and my Mediacom internet hasn't gone out. Also, customer service is always good.

Signing up with Mediacom was fairly easy. Technicians had to come out here twice to set up the service. The second guy that came really took the time and patience to set it up compared to the first one didn't. I have the internet service and everything's been okay. I called customer service several times and they were helpful. Mediacom provides good service and I am not dissatisfied.

I have two properties. The first property that we have had Mediacom's service at has been fine other than us running over our gigs or bytes. We called and asked why and they were sure that we needed to get more internet speed. We did and things seem to be working better. In my other unit, I tried to cancel the service there. I got a bill in the mail from them saying that I still owed them. I called and told them I cancelled a month ago. They said somebody called in that lived in the apartment upstairs from mine and they wanted to pay my bill so they postponed the termination of the internet. There were some discrepancies there where I got sent a bill that I shouldn't have and I was adamant that I was not paying it. Mediacom rectified that immediately and I was satisfied.

Mediacom's customer service is great and I love them. The only thing is their price is a little high because they don’t have competition in the area. If you’re able to get DirecTV, get it because the packages are better and the prices are way different. I lived in Atlanta and having DirecTV was great to me. I had their cable and internet. I'm paying the same price I paid for those services for my Mediacom Wifi. Most of the time with Mediacom, you don’t lose your signal because of the rainy weather. But I have had some issues with the modem several times where you have to troubleshoot it plenty of times for it to come back on. It’s a newer modem too. Overall, I’m okay with Mediacom when it’s good.

Mediacom's price is a little high and we're upset that we can't get some of the sports channels. Because of the virus, we watch more sports since we can't get to them. We can't get some of the big 10 networks as they're unavailable. Once a while, there's a college game that's on channel eight and we can't get channel eight. We hardly ever use the movie channels. There should be some channels that are available that we could punch in then be charged for that show or ballgame that we want to watch. Other than that, Mediacom has been pretty good.

In the beginning, we had to contact Mediacom about the internet as it wasn't picking up. They came out and changed some cables. After that, everything has been good.

Mediacom is local and they're the only service provider in my area. I've been with them for a few years and they have a pretty good service. I have their phone and cable bundle. Everything’s been fine and customer service stay on the phone until they help me. Most of the time, it’s just over-the-phone help. If I need somebody to come out, techs would come out.

The Mediacom Tech was prompt and put in a Installation Job on Nov 24. We are still waiting to enjoy our Mediacom service as the contractors have not run the line to our house for the Tech to connect our service. I have called Mediacom but no one knows what the installation contractor does.

I have Mediacom's WiFi service and it's been pretty well. My kids are on it for their educational purposes while I'm on it for work purposes. I don't have any outages. There's a problem when it's raining but even with those, it's not really bad. When my service goes out, I call Mediacom. More than likely, they'll know that the service does have an outage so techs would come out and handle it. That could take a day or two.

I have Mediacom Cable for internet speed and television. The installation went very well. The reps were very knowledgeable and pleasant. They wore their little footies into the apartment that I was living in and were very clean and polite. I had a problem with the modem at one point. They were very diligent in figuring out what the problem was. We had to end up doing some replacement of modems and they were quick to do that.

Mediacom's service was fast when we were using the device from their company. We returned it and we used the old one. The service is little bit slower and the device needs to be turned off once a week. Other than that, the internet is good overall and I'm happy with it.

My experience with Mediacom is great. When the internet kept going out, the reps couldn't figure out what was causing it but they finally found out that there was a shortage somewhere down there on one of the poles. I had to call to get credit back, which was a rocky thing, because I was out for months. It was in the middle of June that I called but the rep said she only saw I was out for a month and I had that incident going on ever since the end of March. But other than that, they compensated me for the time. After a year with Mediacom, the speed started going down. But I’ve been okay because I had to go up on my speed. Then the emergency broadband, the EBB, kicked in and that helped me out. I got it for everybody in the house and we don't use it for work.

When I first moved in, I had a little problem with the account number. But now, I hadn't had any problem with it. I just wish Mediacom had other channels like MLB baseball. I like to watch when I can't see the regular games on ESPN. But other than that, the service has been great.

The Mediacom cable service meets expectations. They offer a wide variety of channels. Whenever we had questions or called in, whether it was regarding the services or the invoicing, the representatives have always been very helpful, friendly, and able to answer our questions.

Placed order for internet and phone, within 3 days Mediacom was at my house installing everything. The person that installed it was very nice and polite. Was very helpful in getting everything setup and showed me how to setup the modem into my computers. He stayed until we had everything up and running.

With Mediacom, the download and upload speeds are great. I never have any problems getting online. Customer service is always great. Even the gentlemen that came up to install were all great. The first guy came out, and there was a little issue because the lady I spoke to on the phone to set up service was supposed to send the extenders but she didn't. So, the guy didn't hook anything up. The next guy came out, figured out what all they needed, and had them send it. Then they got to come back and hook it up. It was just a communication issue on the phone, so it was all good.

Mediacom was the only one that was available for my area and in the last year, their service has only gone down twice. I originally got the bundle, which was the cable, the home phone, which I don't use either, and the internet. We were in the process of moving from another state and didn’t have a TV hooked up. I didn’t want to discontinue the cable, waiting on TV to arrive, then I finally went ahead and reduced it, then I cancelled the cable. So now, I have internet with them. Once they were supposed to come out and my appointment was cancelled. I didn't go to work that day, waiting on them to come, and when I talked to them, they said they didn't know how the appointment got cancelled. Then, in order to get another appointment, it was a few days out. That was a little disappointing to me.

Needed to transfer line from wooden pole to new metal pole in front yard. All is done. Now I can get the wooden pole removed by AEMC --- Metal pole was installed over 2-1/2 years ago--May 2019. Thank you Mediacom for doing your part.

2 very nice guys came to bury the cable in our backyard. One of them came to the door and let me know that they would be doing it this morning. They did it very quickly and you can hardly see where they buried it. They came to the door and told me they had finished. Very nice guys and did a super job.

There are only two available companies to me because I lived in an apartment and they don't allow any of the dishes put up, so it's either Mediacom or a company that's not very reliable. I went with Mediacom and when I call them to make a payment, they’re really good. But when I call as soon as I have a problem, sometimes, it takes forever. When they'd come out to fix it and they leave, there'd be something else wrong that wasn't wrong before. First I got internet, then it didn't work. Then I got cable, and the cable didn't work. They came out to fix that and the internet didn't work again. Then I finally said I'd get rid of the cable. I got a smart TV and the internet worked. It's supposed to be 1 gig but while I was in Colorado, my 40 meg was more reliable and a lot faster than this 1 gig is supposed to be. I'm sitting eight feet from it and my movie is still trying to buffer up.

The service technician that came to my house was above and beyond courteous and helpful. He’s been here before and always solved my problem. I would give him 100 stars if it were possible! Thank you for the great service.

About a month prior to our arrival in AZ for 5 months, I made arrangements for Mediacom to activate our account on Nov 30. The directions were to contact our neighbor, Mike. When the technician arrived he couldn't find the wires and told Mike that it would take 3-4 weeks to bury cable underground, etc. This is our third year here. My husband knows the box is catty corner from our home and the wires are on the north side of ours. We purchased our own modem/router so we wouldn't have equipment to return before we leave, etc. I do all this in advance so it will be active when we arrive. Job was rescheduled for December 4 1 1/2 days after our arrival! Don't you have a file on us by now? Can't the information about wire location be shared with the technician? The only saving grace is that you sent Rafael (badge **) who is extremely knowledgeable. I will request him from now on. I suggest you work on training your technicians.

All of the necessary lights were not lighted on the modem so we did not have a wireless connection for tv and computer. The tech said it was an outside connection which he fixed and everything worked. We would and have recommended Mediacom to others.

I was very pleased the tech was able to come quickly and resolve my issue. The box would come on momentarily and then go off. I had tried various things, but it still wouldn't work. The tech replaced the box with a new one and he was on his way.

Anytime I've had a problem, Mediacom has helped me. I had a fella come in when I was having some problems with my computer and he got it straightened out.

I spoke to a gentleman and he explained to me what he thought I needed for my house. Since I live on a split level, I had to have an extender box, so I have two boxes. It was quite helpful because my internet service is okay. Overall, I'm very pleased with the service.

Switched to your service in July. Since then a new home was started on lot next to us cutting thru temporary line that was put in to get service. Service tech said you need to get easements and put in a main line to restore service. What is projected timeline? Do I need to go back to Embarq? Please respond asap.

The quality of the channels offered is poor for the amount of money charged. 125 channels with little to watch. The VOD experience is lacking as well. This cable package is by far less than what is offered by Comcast.

Mediacom recently put in a new system, new boxes, and new wires. We went out about three times and so they need some upgrading. Then when I lay my thumb across the remote control, I cover seven buttons, and it's not just me, it's also friends who come over. One time, we did the wrong button and something went out on the remote control. We tried everything and then we called them up. They sent the guy out and charged me $50 to hit a button when I felt that the person that was on the phone with me could have done the same thing for free. Just a little light on the remote control. It only lights up for about three or four seconds. They should also knock down the price. My cable bill is $307 a month and that’s half my mortgage which is $630. I also don’t even like the people I talked to over at my cable. They got attitudes.

Heath at Mediacom took the time to research issues I’d recently experienced in communication w/ 3 separate calls regarding our account. He not only highly agreed w/ the confusing differences in offers by reps, he got to the bottom of all & fixed it! He has restored my faith in Mediacom as a long-standing customer! Thank you, Heath!

The technician was on time and was professional and courteous. The TIVO was replaced within a few minutes and the equipment was checked to make sure that everything functioned properly. I only wish that there had been less than a 5 day wait time to have this item replaced.

Great service, I took off one star because I work from home and experience slow wifi at least twice a week and it makes things very difficult. Other than that, I am satisfied with all other aspects of this service!

I'm paying Mediacom $118 just for internet and sometimes, it doesn't work. About two weeks ago, techs visited, did their job, and they said everything was working well. But the internet goes in and out and sometimes it's slow too. I called Mediacom recently because of that. I wish they could come out now and look at the line. Other than that, I would recommend Mediacom.

The first customer service representative was rude and just tried to talk over me while I was explaining something. The second representative hung up on me. The third representative left me on hold for 30 minutes. The reason for my contacting then was I was lied to about the price of 360 pro.

We canceled the cable TV from our account with Mediacom, mostly due to lack of coverage. The cable billing was canceled, but the amenities that were attached to the cable feature were not canceled, why I don't know. The agent I spoke with was able to identify the remaining charges and eliminate them!

We are out of town for three months and I wanted to place a hold on the TV for that time, but keep the internet. I was informed that the only way I could do this was to cancel the TV and re-instate it when we return home.

Received new tv as a gift. Had few problems setting it up so called Mediacom for help. When we found out it would cost $50. We cancelled. Didn’t have order #. They were due to come see us Monday, November 29 between 10 am & 12 noon but I called & cancelled.

Service outage was reported, but it took 4 days to have a technician come out to investigate the problem. Meanwhile we were without telephone, television, and internet. That is the only complaint. The technician discovered the problem that required maintenance. Maintenance fixed the problem within a couple of hours.

Very helpful young man, Colin, was very patient and went the extra mile in answering our questions. He took the time to help us understand how to use the new equipment and looked at getting to the root of our constant problems.

Your technician (Christiana?) was very polite and helpful! Disappointed that it takes 10 days to get a service person. Rates have gone up and service has gone down. Package started off at $199 per month, now up to $323. Time to shop around again.

The technician replaced the router which helped the dropped signals and the speed was acceptable UNTIL I answered the initial survey and immediately the speeds were throttled back to 100 Mb from 1 gig. It’s too purposeful that the speeds are consistent around 100 Mb even though I am paying for more.

Been using this internet connection for month. I have had no issues with it. Sometimes the internet decides to stop but it resumes after a while. No complaints just an observation. Highly Recommended for people who want good internet at affordable price.

We had trouble for several weeks. Canceled them coming out once because it started working after 5 days. Then stopped again. Been a real hassle. Guy came out made a phone call. Started working again. Then earliest this week 2 days on a row a guy out on the line working. Seems to be working again. He said we weren't the only ones with trouble.

I have had this internet service for less than a month, and it has repeatedly dropped service, for many hours at a time. Even after tech support has come out to my home to try and fix the problem by replacing the modem. This service is absolutely terrible and a complete inconvenience for someone who needs service for school and work regularly.

Pay way too much for extremely slow internet. Over 130 dollars a month and have to reset it all the time to get it to work. Will be switching companies when the other one coming in is up and running. Started happening a lot when we started seeing the vans running all over town.

Mediacom contacted us on numerous occasions and provided technicians until the issue was resolved. It is great to know there is a company that truly takes care of their customers. I give them a thumbs up.

We have been very happy with everything. However did not keep the 360 WIFI equipment. Returned it on 12-1-2021. The order number was **. Acct number: **. We are very pleased with our phone service and internet service so far. Do you send out a bill via email or snail mail? We have not had any bill so far. Just wondering.

After 7 trips to the house in 2 months, my problem was finally resolved. Every tech tried his best, and we both were getting frustrated. I appreciate that they didn’t give up. I’m still waiting to see some credit on my bill as I was promised by one of the customer service people. I hope I see something.

I’m a Snowbird and I put my Internet on vacation mode. I call every month to make my payment and she said I had a credit and that if I wanted to pay for the rest of the time I’m gone I could. I didn’t know I could do that so now I’m paid through March of next year and I will be home in April.

I have called several times in the last two months after realizing the auto pay I had been enrolled in for most of time I have been a customer of yours was no longer working. After your people looked into the issue each time I called, they determined they could not find the reason of why this happened, and that it was not my fault in any way. I had to call back several times to get the issue resolved. I was told I would get credits I did not receive. The last time I called, your employee had the gall to suggest it was my fault and also told me at first the credit I had previously been told I would receive was not going to be credited to me. I asked to speak with her supervisor and then she decided to give the credit.

Lisa was very helpful. She was a good listener and helped me understand. I’m retired and hard of hearing but she understood that I was having trouble but she was very polite and repeat words I could not hear very well.

Installation went smoothly and the agent answered all our questions and explained system to our satisfaction. Follow up calls to local office were satisfactorily answered! Very smooth process compared to other companies we have dealt with. Hope this type of service continues.

Guess I do not understand the tier level of channel choices which I am accustom to coming from Xfinity in Chicago area. My subscription there provided more channels for less price and disruption. Hopefully I will figure it out. The saving quality is the internet service has been adequate to date.

Our internet would come on around 8 in the morning and then go out about 4 in the afternoon. Called and went through a painful conversation with the phone rep who finally arranged for a tech to come out the next Tuesday. He made some changes outside and checked my equipment inside. All was good but around 4pm same problem occurred. Another painful call with the 800 rep, again trying to tell me it was my equipment. Set up another appt on Friday. Same outcome. Another call. Another wait but this time they realized that the same problem was occurring not only at my address and the house next door but also at the grade school across the street. At that point they sent out someone who actually could fix it for all 3 customers and it has been great since.

The computer voice was helpful but I cannot answer fast enough to explain my problem. It is better to talk to a live person. We do not get Netflix because we do not have internet connection to tv. Don't know how to get our phraseword.

I have good feedback for Josh who is knowledgeable and friendly and good at his job. He installed my service initially, and has always been very professional. I know he and other workers who have come out to address my issue have filed job paperwork to have the proper department deal with my issues, but the issue never gets resolved. I still have intermittent outages for a minute or two, multiple times an hour, 24 hours a day (well, that I am online, anyway). The issue is at the pole where my service connects to. I am especially hoping this changes since my bill went up $30/month.

Even though they came today I wasn’t given an update and my tv and wifi still don’t work like they should. I was on the phone with two representatives today and both times the call kept dropping. No one called me after they came to the building with an update. The building manager was here and they didn’t say a word to her. Not happy!

I'm disappointed in the online apps and the horrible recording when I call for payment info.. It's unprofessional and the automated voice doesn't hear correctly...I have to call repeatedly just to get a live person...My cable works fine but the phone assistance calls are the pits...I would think that as large an area that Mediacom serves that the apps and recordings on the telephone would be much better.

If I'm getting a little late with my bill, Mediacom gives me a little time to pay it. They’re decent and the sales team is helpful. I have the internet and the service is fast. We use it for everything.

Technician was very quick and efficient. Installation went fast and the service was excellent. I would recommend Mediacom cable and their team for any future service or needs in the interim. I am very satisfied with the service they provide.

When I signed up for new service the agent got my email wrong so I never got an email describing my service agreement. When I finally got my email corrected I still couldn’t get anything in “writing” about what I had signed up for even after many attempts (still nothing). Installation went very well. I wanted to change my passwords for wifi etc -- that has been horrible. No clear instructions; agents were helpful but I guess didn’t understand the problems I was having. I think I am ok now but I still don’t understand a straightforward method to change passwords for Mediacomcable.com account, control panel (router login), and wifi passphrase. Wanted to setup autopay but I don't see how to do that without information which I don't have which will require another call to support!!

On Thanksgiving Day there was an internet outage. Two repairpersons arrived and ran some kind of bypass to make things work. They left the bypass on the ground. I called twice and was told that it would be fixed the next day. It was not fixed as identified on the phone. I received 2 text messages which said it would be 10 days before it would be fixed. And also received 2 messages saying that it had been fixed which it had not. The wire runs down the pole, across my and my neighbor's lawn and up the next pole. I had to avoid it when I mowed today. It is an attractive nuisance for kids in the yard. I would like a definitive schedule for when the bypass will be replaced and removed from the yard. Thanks,

Since the time I have upgraded to 1Gig service, which has been approximately 9 months ago, the internet service has been intermittent, constantly going out, causing a great inconvenience. We have made several attempts to this fixed. Finally, a technician came to tell me that it was an external problem and that it would be taken care of that week. That was on Sunday November 7th, 2021. The internet is still intermittent, going out 3 or 4 time an hour sometimes. It has gotten old and about ready for a change.

I have had very good service. There is a few times I had service disruption but that is understandable. Friends of mine told me to get Mediacom And I am glad I did years ago. I had dish and was not happy with them.

Updated on 02/17/2022: Still having audio issues. A lot of the time the loss occurs at 4pm while watching Judge Judy and the loss is not on only one channel. When Paramount was broadcasting "Yellowstone," when exciting events happened, the audio went silent.

We had been having issues when the temperature would fluctuate. Just a slight temperature rise (or mostly fall), we would lose our signals. This went on for 5 weeks, and 6 different techs - who were all very professional - we had our house completely re-wired (that guy was really good!). And finally one day, I look out and there are 4 trucks working on this problem, and seems to have it fixed!. Mediacom customer service stayed with us until the issue was solved.

I have been trying to get my Switch & Save discount for almost a month. There is a website glitch so that I cannot submit what's needed to receive this discount. I was originally told that Tech Services would fix the problem in 2-3 days. It will soon be a month and I am still unable to receive the discount I was promised when I changed my internet provider to Mediacom.

Travis ** was very helpful. He connected my new laptop to my printer. He showed me how to enlarge my screen to see things better, and how to find and make address labels. He also showed me how to light up the keyboard. Very helpful!

Tech was great. Knowledgeable and spent time I needed to understand issue. I wasn't sure what had occurred and he explained in detail what it was that was causing the issue. Checked ALL equipment and sent new info to main office for my records. Just really good service all around.

I previously changed my email from an aol account to a gmail account. It did not actually update my email on my id template. It was changed when I reported a problem logging in. I would have thought that changed automatically when I changed my email.

Mediacom is okay but their prices have been going up too high for me. My internet was supposed to have been under $100 but my bill this month is 128. They didn’t send a notification and they should improve on it. Then, they should give senior citizens and people with disability a cut or a break. They should be giving senior citizens a cheaper break because of fixed income. I thought Mediacom would be cheaper on my expenses for the internet bill but I’m dissatisfied because of the prices.

Mediacom is all right with me.

We have the gig package with Mediacom and the service has been great. I've had other services and my son and I play a lot of online gaming, and Mediacom’s service does well with that. The installation was good and there was just one time where I didn’t feel comfortable. Some of the technicians have their own vans but some dude pulled up in an old minivan with a big, old ladder on it. Then the next day, he pulled up again. I didn't know why he was in front of my house but that was the only time and that was when we first got it. And I called Mediacom and made sure.

When I call in about a question or anything about my bills, the reps at Mediacom are very polite and they resolve my problems. I have cable and internet, which I use for work and taking care of business. I got interference on my cable box and the light kept blinking on and off but the reps ran a check through it and saw that it was okay.

Mediacom seems to have finally resolved our internet issues as we now have had consistent connection since the last maintenance guy came out two weeks ago. We called and called over a period of a year, service tech after service tech , but so far whatever he did in the last visit seems to have done the job. It was something that they had not tried on any previous visit. I work from home and the internet is my transportation to work. Thank you for calling us with the follow up calls and for finally fixing our issue.

The service is magnificent and extraordinary. I like the functionality of it, where it just works. I've never had any downtime or interruption. I just wish it was a lot cheaper. Mediacom could charge a lot less than they do.

Mediacom has been good and I use it mostly for streaming services. I had a couple outages. Sometimes, I’d call and there's already a message that says there's an outage in my area and they're looking at it.

Everything's been reasonable with them. Sometimes the internet goes out more frequently than I'd like. But other than that, there's no issue. Their techs were friendly and easy.

I love my service. It's really good. Sometimes, the internet would go out and I had to wait about 40 minutes for it to come back. But sometimes it just takes about a couple of minutes or seconds to come back in. I've had a good experience with the reps at Mediacom because when I want to pay my bills, they help me guide through the service by paying my bill on my card. I recommend lots of people to get with Mediacom because it's an easy process. They have plans and they can work around your schedule.

We changed from a satellite TV to streaming and we went over our limit on how much we were paying for. I didn't realize I was over my limit. But they waived my late fee and then I bumped up to a different plan. It was an excellent experience.

We're normally not getting the speed that we're promised. But it's the only cable internet provider we got available.

The service is okay, but I don't like the price of the bill.

I have good service with them. They've been prompt every time I called about a problem. They were there for me.

I have internet with them and I love it.

They're very expensive. We just went back to basic because they raised our prices. But the rep that we dealt with was very helpful. He made us feel very good about what he did for us. Overall, we're happy with Mediacom.

The service has been fine until a few times lately. Every now and then the TV would go out. You could be in the middle watching something and it would go out and then it would pop back on.

My experience with the customer service or the representative for the phone is good. The internet service for the most part is good. I started a new job remotely, and I've noticed since ending around August, the internet goes out pretty much weekly. It's out for about six hours during the day and it tends to be on a Tuesday, Wednesday or Thursday, so right in the middle of the workday. So that is a little annoying. But other than that, they're the best internet service that is available in my area. Internet is really bad here. So I'll take the six hours once a week of not having internet as opposed to having it buffer for 45 minutes trying to watch a TV show. I've tried all the internets that are available here and Mediacom is more reliable. They also offer the home 360 thing, where it boosts the internet through the house. So aside from the weekly internet issues, which they told me today that they would be resolved permanently, the internet is good.

I wish I could rate our experience a 5* except our ordeal with problems with our DVR on one of our TVs took 3 months to resolve! During the third month, we had supervisors who took over, and finally problem detected and resolved. For those two gentlemen, we will rank higher than a 3-month wait should garner.

Mediacom came to our house whenever our internet went out. It goes out randomly all the time, and every time it does, I have to reset my security cameras. Their services could be better. Don’t go for it.

Made 2 calls to the service center re: repeated outages of my internet. Was told to reset the modem, no trouble noted on "their end". Meanwhile my internet was dropping repeatedly and as someone who works from home, this is jeopardizing my job. Finally scheduled a tech to come and I had to wait 5 days for that all while still having repeated outages.

Got a reboot after working on cable connection. All fine. My cable box was working sluggishly but reset itself and now functions very nicely. I cancelled the service call promptly. The person on the phone was most courteous and helpful.

Whoever helped me was very patient and kind!! It ended up all I had to do was turn off computer and then reboot. Mediacom sent me a message about making some changes and I thought that was the problem. Excellent service from whoever helped me..

While I am somewhat satisfied with our internet service, we have had to have technicians come out to deal with signal problems on the outside. We live in a multiple apartment complex and have basic cable service through the complex. However, this issue with Tegna Inc. is starting to become problematic because we are missing a lot of ABC network programming.

My internet/phone/cable bill jumped from $180 to $288. I called to get a better rate. Which I did get. What I don't understand is why I have to call to get a better rate, why don't you have that pricing?

I’m in a seasonal lake cottage. We change our internet plan for summer season when my wife is working from home, and and lower it in months we are not able to be in the cottage. When I changed in the spring I was told I would be able to go back to my old plan in the fall to winter months. Of course you know I was told you no longer have the low cost limited plan. So I am getting charged more for my internet service and not being in the home.

Called last month. My bill went up to $225. Has to stop. That is too much money, talked to a gal. Asked if my bill could be lowered. She got it down to $191-195. A month. Het the bill this week and I will be damn. The thing was $319. Who the hell can pay $310 on Social Security. I can not. Someone needs to figure this out or you are going to lose a customer big time. Not putting up with over charging me. Way out of line here. Call me **. Leave a message. Needs to be fixed soon. Howard ** Marshall, IL.

Overall excellent customers' treatments! I really enjoy Mediacom as our TV, telephone and WiFi carrier! I will always present you all to everyone that I meet. 24/7 on a daily 365 days a year! You can tell that you all really care about your customers' privacy frfr!

Good service to date! The setup was quick and professional and is working well! Compared to past internet providers, this company is excellent! Also, the modem is smaller and not as bulky. Will tell co-workers about this great service should they need a different provider. Thank you so much!

Our time on the TiVo box was 17 minutes behind actual time and on demand didn’t work. I called the problem in on Saturday October 23. The rep on the phone was helpful and stepped me through several steps. It turned out there was no internet connection to the TiVo box. We did have tv, but since time was off the DVR recorded shows incorrectly. I did call in a second time on Wednesday October 27 inquiring about progress on the issue since I was told it would be 24 to 48 hours to fix the problem. I was told they were still working on it and it would be fixed in 24 to 48 hours. The problem was fixed late afternoon on Saturday October 30. The only issue I have is the length of time to fix. Otherwise I have no problem with the Mediacom employees I spoke with.

Contacted Mediacom Support by phone on 10/20/21 to report my home internet service was not working. Worked with customer support by phone; when service could not be restored an onsite support was scheduled for same day in the afternoon. Onsite support tech spent considerable time at my home until service was restored. Onsite tech was very knowledgeable. Very happy that problem was resolved same day as reported!

Customer service agent in Iowa was a total professional who listened first to my issue and then worked extensively to find a solution to my satisfaction. Superb phone presence and a breath of fresh air not to be handled overseas by an agent with limited grasp of the English language. I remain a customer because of her superb service period. She made me willing to commit longer to see if Mediacom can get me the service I need. I wish more customer service agents were trained by people such as her.

The installation went very well by both technicians!!! I don't recall their names, but they were pleasant and very efficient. One even invited us to contact him directly if we had any problems!! That's great service!! I was very pleased with All the installation.

For past 2 weeks, getting worse every day, my connection will drop where the SNR (downstream) registers at just 32, (I have event logs also), service is frozen, then after 2 minutes, it returns again, looking normal, or showing at least 36 to 37 SNR value, which is minimum. No one can resolve this matter and the wife and I cannot perform work functions while working at home as an Underwriter (wife) and Systems analyst (me). Have second appointment made this week, but I need someone with line knowledge, to fix this issue. IT is not, I repeat not within my home after thorough testing. I saved the images (2) that are showing event logs for the 10:28 am event, along with SNR readings. This needs to be solved, thanks!!

Loss of picture and signal for entire evening. Screen goes blank at times. It seems to happen in the evenings between the hours of 6 pm and midnight. Nothing we can do except turn the television off. The technician made a change in wall connector but, was not sure the problem was solved.

Agent was helpful and friendly. I appreciated her knowledge and service. The agent noticed my family had used more data than allotted and got me into a plan that got me additional data and lowered my bill.

It all happened within a 2 1/2 week window. My internet was sporadic, it wouldn't let me go anywhere, Some times. I called and talked to at least 5 agents, who would reset from your end. And in between I had 3 tech appointments. 2 were the same guys. I felt so bad for them. They tried everything, but their hands were apparently tied, because they needed to get into the outside box (I live in an apartment complex) and aren't given keys. I guess someone took a blocker off my lines and my wi-fi went wonky. And in the middle of all that my TIVO service had went out too. It was all a mess, but your guys stuck with me and I truly appreciate it. It's all good now.

On October 20, 2021, I paid my bill online. The initial screen came up showing an amount due of $257.61. Then a display came up showing the amount due was $252.61. Both these amounts were deducted from my bank account on October 22, 2021. I called Mediacom on the 22nd and talked to a representative about getting a refund, which he put in a ticket for and said it would be 4-5 business days for the refund to appear. That is a reasonable amount of time for processing. When the refund didn't appear, I called customer service on October 29th to find out why. That person said it would take two days -- not an acceptable amount of time given these transactions were done in a period of 2 days online. No check or mail time was involved.

Courteous, helpful, kind, knowledgeable, informative, problem solver, and everything one would wish for in a customer service experience. Thank you for providing this level of customer service. This is the reason I have been with MediaCom for twenty two years and counting. CNHK

I only have Mediacom's WiFi and the free telephone service. I got three smart TVs, and my son has a PlayStation 4. The WiFi works the way it's supposed to. The quality is good. There was one time when it had an outage, but it was okay after that. They have a message on our phone and tell us when and they are sorry for the interruption. They are updating or upgrading the system is why they do it. Some people might not be able to afford the price. But for high-speed internet, if that's what you want and they are reliable and dependable, it would be the way to go. Because a co-worker has the same internet service and he's satisfied with his.

I called because my bill went up by 41.$. I do not have a lot. Just basic and internet. A very nice man told me my deal had ended but was able to give me the same deal for much less. Also let me know when this deal would end so I could call before it ends. I paid the bill on Oct 31/2021, very much to my surprise the bill was lower. I thought I would need to pay the high price for one month. Thank You and the nice man.

Service call cancelled with no phone call why, tech lied to Mediacom saying he called us but we did not receive call. No tv for a week. Have to have tech come back at least 3 times a week apart when tv goes out. We ordered TIVO from Mediacom earlier this year and it did not work when tech came to install it. We have had 3 problem calls in the last 3 years, it took 3 visits a week apart to get problem resolved. No tv for 3 weeks we paid for but did not get to watch. Your service techs suck.

I had an appointment scheduled because Amy TIVO boxes weren’t working. Waited around from 8-12 for rep and was texted at 12:45ish that tech was coming and no explanation was given. I called to ask why and was told tech was sick. If I had not called I would have never know why. Then was told it could me. Rescheduled again but it would be a couple more days. I told them cancel everything but my internet. Left message for customer loyalty to call. They did and was told basically, "Oh well. We can send another tech out but it shows that there are no issue. It’s your boxes" and I told them to come tell my boxes that and CANCEL cable but leave internet alone. Now I am having issues with my internet. I guess I’ll have to take off work AGAIN and schedule another appointment for someone to. It goes out at least once or twice a week. I am so disappointed in the customer service especially being I was a loyal customer for over 35 years.

The person was very courteous and very helpful. Resolved the issue quickly. I needed to call again because there was no internet connection to my phone. This person was also courteous and helpful. I think this keeps happening when we have electrical storms.

Our whole system went down. I believe someone hit the Mediacom pole. We would be a lot happier with Mediacom if they would work the situation out with Tegna and bring back channel 11 once and for all. The girl that helped us out with the outage was very professional.

I decided to delete the DVR service as I do not use it. So repair man came and had to install new boxes. Was very efficient. He had some trouble but was very good at letting me know what was going on and why. He was friendly and personable, and I appreciated that. He did an excellent job.

First rep identified the problem (coaxial cable) defect. However he did not restore my TV, wifi, and router the way he found them. He left wifi upside down on the floor, and removed an attachment from my TV and left that in a pile on the floor. It is my opinion that he was impaired. Next day second rep came to complete job. I had picked up the wifi and a neighbor replaced the tv attachment so he only had to remove a cord to my phone that was not needed.

Very professional. Took time to explain everything to me so I could understand the system. One of the best technicians I’ve dealt with. We have had several problems but the technician was able to solve all the problems and concerns we had.

Never received an answer... Cable service is on the blink several times/weekly. Personnel unable to find my cable access because it is grouped in a condominium and charged with HOA's; someone even at night should be able to access this information.

Hello! I hope you’re doing well! I included my account number as the “order number” because I wasn’t sure how to find an order number. I enjoy Mediacom’s customer service quite a bit! They are always helpful and nice on the phone. I very rarely have outages in my internet service! Thank you, and take care!

Mediacom always helps me find ways to afford getting my bill paid every month. Thank you. You guys ROCK.... Customer service is always very nice and kind to me. I'm very happy with the service I receive from Media com.

No problems at all. Hook-up guy on time, hooked up, and stayed until he was sure the hook-up was working. Very good service (Brian). What else can I say?? Brian came on time, did the job, and departed!!! GREAT SERVICE!!!

I came back to Mediacom hoping my internet would be better than it was but we lose our internet a lot still. I am paying more than my other internet service but the service is poor due to dropping out. My phone also goes down when my internet isn't working.

The tech solved my problem, but I felt like I was talking to, a robot. No emotion at all. Then come to find out, my printer will not work now because of the different internet input. Ordered a new router and will call back when it arrives.

I spoke with Jim who was A+ help. Maybe I have the problem solved for good now. He was patient and we had a few laughs. I’m not fond of apps on certain things and this site is one of them. Thank you.

We explained to employee that it was returned previously. He made a notation on our account of it, and took care of us. I don't understand why I need to use more works. This is ridiculous and annoying. If you like, I can ignore this request next time.

On August 16, my cable was cut by a company removing a tree. I called and that day a new cable was installed. Great! However as of this date 11/1/21 the cable has not been buried. I called a complained a couple of weeks ago, and last week I received a letter that the cable would be buried soon. My new cable has been in the street for 2 1/2 months and it runs by two (2) driveways and my mailbox. Not good service on installation, but Internet service has not suffered because of this problem. Please get it buried ASAP.

The worse technician you could possibly think of would be better than the last 2 that came to my house. I even told him twice that the modem was bad and I bought a new modem and it worked. So I let him come change it out when I was gone and left someone with him. All he did was hook up the broken modem and left. He Changed appointments day before visit and moved it 2 weeks. And left box open in yard for rain to get in. Well I simply went to Milton Florida office and could not ask for a better group of people to deal with. They ran the box and said it was bad. They gave me a new box and it's fine again. I left out a lot but it's working fine now. I just will never use their technician again.

I needed an update on a TiVo box and a diagnosis and restoration of my internet connection. The representatives on the phone were great, and the technician, named Josh, who came to the house and set things right was very professional and personable.

My internet is still out. Someone from maintenance was suppose to come out by 5 and no showed up. I'm very displeased at the moment. My daughter cannot do her homework due to no internet access. It's been out since Friday.

Scheduled a tech cause internet out, but then Mediacom fixed the outage so the tech apt wasn't even needed. Good communication confirming fix and cancelling apt. Back online and credited for two days it was out. Cust Serv Rep was very nice!

You need to Lower prices so people can afford it who are on fixed incomes like me. Your prices are way too high and becoming harder to keep up with... Please consider lowering payments no matter the package people have a make it easier to afford...

My TV quit working. Sorry, I was stupid and didn't realize the remote's battery was dead. The lady was very nice and said she didn't mind helping me for this. Not much more for this call but all other calls I have had with Tech Support have been very helpful and the person helping me was always pleasant.