Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
Visit mediacomcable.com- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,968,218 reviews on ConsumerAffairs are verified.
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Original Review: Oct. 3, 2022
Updated on 10/11/2022: I had a pricing problem and they called and handled it very good. Everything taken care of. Great job. I would recommend them to anyone one. Thank you for your help and cooperation. Will still be doing business with them.
Original Review: I was checking on bill. Was suppose to be lowered by lady a month ago but want I was checking the lady I talked to the last time was rude and didn't want to discuss or help me in any way so I told her I will be searching for another tv and internet provider. She then asked if there was anything else she could help me with since she wouldn't work with me to get cable lowered in any way. I told her no and hung up.
Good morning Lynnard,
Thank you so much for your review. I'm sorry to hear about the billing problems that you have experienced. I am glad I was able to speak with you today and confirm that we have been able to reduce your billing that will fit your needs. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 3, 2022
It took 2 Technician visits to get the new 1GB connection to operate at more than 40% capacity. First Technician claimed it was my hardware or setup that was the issue. I found and installed software to test the hardware and network to verify it was working to full gigabit capacity. Then called back and requested another different Technician come work on the installation. He spent several hours plus replacing the modem to get gigabit performance.
I feel 4 stars is generous considering the amount of time I had to spend getting this to work, plus having to call back and explain that my system proved to operate at gigabit speed and request a second visit.. Really gripes me when the excuse for not working to specified speed is claimed to be my network or hardware when I know it's up to spec. I feel that is a cop out phony excuse and have no confidence in first Technician's abilities. Second Technician was much more thorough and diligent, I commend him for his efforts. I have spent many years working in Information Systems at a hospital, supported 700+ workstations with network connections. I know when someone is feeding me a line regarding network & workstation issues.
Good morning Mark,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. I am glad I was able to speak with you today and confirm our services have been working well for you since our last technician came out. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Original Review: Oct. 3, 2022
I have never been so upset about a service call from any company. The tech pulled out cable from areas that didn't need touched, put in the wrong package and left my house a wreck and told me he knew more about my acct than me, etc.
Good afternoon Debbie,
Thank you for taking my call today and for taking the time to write and post your review. I am very sorry to read in regards to the issue that you had. I am quite happy to hear that everything is now resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2022
My experiences with MediaCom connection personnel have been stellar!!! Issue: Burying the MediaCom cord from my and my neighbor's connections - (that RUNS across my driveway & lawn!)!! Promised 2 weeks - it's been 3 months!! Remove the MediaCom box in front of my door.
Good morning Barbara,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. If there is a better number to reach you at, or if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We would like to aid in getting this resolved as soon as possible. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Oct. 3, 2022
I work from home and the blackouts and outages each week are not good for me. It puts me behind, and could cost me my job if it continues or make it so I have to drive in everyday and with high gas prices that will impact my lifestyle and what I can afford.
Reviewed Oct. 3, 2022
I have had an on and off internet for over twenty years. The locals guys have attempted to rectify the problem more times than I can count. Nothing has been accomplished. Yet they do try hard and have tried everything they know. Apparently they simply don’t know enough.
Good morning John,
Thank you so much for taking the time to write and post your review. I am sorry to hear about your service issues you have experienced. I am happy I was able to speak with you today and confirm our previous technician fixed these issues on his last visit. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Sept. 30, 2022
We've been living in this area for a while and we went with the internet that Mediacom provides. It’s what we’ve got here and we don’t get good reception. So, it comes and goes. But in the right area, it works great. Their cable modem is a lot more stable than the telephone or U-verse. The customer service wouldn’t worry about your problem or your issue but they've gotten a lot better.
Good afternoon Michael,
Thank you for taking the time to write and post your review. I'm glad to hear that your experience with our customer service has improved. I'm sorry to hear about the past experience though. We will continue to do our best to improve. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 27, 2022
They came in and put in the modem for the internet. Everything was good but I didn't like how they were moving slow. Somebody hit a light pole and they had to cut it off while I was watching my movie. People pay their bill, and they shouldn’t have to go through that.
Good morning Percy,
Thank you for taking the time to write your review and for sharing your experience with everyone. I do apologize that we had to take down the services in your neighborhood. I'm sorry for any inconvenience that this may have caused. We don't take down services unless it's absolutely necessary to make repairs. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 26, 2022
I had Mediacom install a line in my upstairs recently. The guy knew what he was doing. He had everything done in less than an hour. But last year, I had quite a bit of problems with my upload speed. It was 10 megabytes per second when they were supposed to be almost 80. Mediacom had to send six guys out to keep investigating and figuring out what was wrong over a course of a month. That was the worst that I’ve ever had.
Good morning Shawn,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you. I do apologize for the previous issues you had experienced though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Sept. 25, 2022
Mediacom is good and always there. The last time they helped me, we got everything figured out for my bill and it's made easier for me. We figured out how to deduct it and get a cheaper internet service than the one I was paying for.
Good morning Loretta,
Thank you for taking the time to write your review and for sharing your experience with everyone. I'm quite happy to see that we were able to come up with a promotion that helped reduce your monthly rate. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 24, 2022
Lately, I was having too many problems with the service. I've had the techs come out way too many times. They recently came out and fixed the issue after over the 10th time. The techs that came out previously didn't find out what was going on.
Good morning Phaderia,
Thank you so much for taking the time to write and post your review. I'm sorry to hear about the service issues that you have experienced. I am happy I was able to speak with you today and confirm our services have been working well for you since our previous technician came out. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Sept. 23, 2022
We’ve been hanging in there with Mediacom. Some of the issues we have have not been their fault. You have weather that throws some issues in the service.
Good morning Thomas,
Thank you for taking the time to write and post your review. I am sorry to hear about the weather affecting your services. We strive daily to keep our customers and business owners satisifed. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Sept. 22, 2022
Mediacom's internet service has been dependable. It's fast loading when I turn the computer on. I go to my pages, and it doesn't take long for them to load. I've had the service for seven years now, and I continue to subscribe to it. It's a good product and a good company all around. Everyone has been friendly, courteous and knowledgeable.
Good morning Pat,
Thank you for taking the time to write your review and for sharing your experience with everyone. We are happy to see that your experience with us over the course of seven years was a good one. We will continue to strive to provide the best service possible. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 21, 2022
The services are great, and no matter what I call Mediacom for, they're there to help me. My experience has been very good.
Good morning Mercedes,
Thank you for taking the time to write and post your review. I'm very happy to see that your services are great and that your experience with our support has been good as well. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 7, 2022
Used Mediacom in 2013 for a few months, unplugged box and returned for refund. They went away and came back as Xtreme, even worse in 2020. Lied to me about the program and what I would get and programs I would (never) get. Took 2 months (have all dates documented) to get service hooked up and still never worked. Installer used splitters to connect cables, left wires hanging in utility box and walked out during hookup?? Customer service didn't care, said they would send someone out in 2 weeks!!
I'm a disabled senior on a fixed income, my 19.99 special went up on first bill, forced to pay for maintenance fee or they would charge 75.00 every time they came out to fix a service that never worked. I was looking at a round white circle or snow on my TV for 24 hrs, I had to drive down the street to use internet on my phone. They ended up blocking my phone number, texts and email access, while I was making payments, charging me for the equipment before they even asked me to return it. I ended up with over a 700 bill and sent to collections.
I have texts, pictures, copies of bills and recordings to back all this up. DO NOT USE MEDIACOM/Xtreme under any name. Disgusting company, does not care about its customers. I couldn't return their equipment in 2020 and parts of 21 due to Covid closing mailing facilities. Plus between surgeries and hospitalization I have been unable to carry equipment box or drive. I want this box out of my house. Only reason I'm writing now is because they are advertising on TV again. Do not be fooled by 19.99. Use Dish, Frontier or Verizon. Direct TV is part of Mediacom and liars also!! That story is too long to tell here. Thank you.
Hello Theresa,
Thank you for taking the time to write and post your review. I'm sorry to hear that things turned out the way that it did for you. I do see that your account was disconnected about 2 years ago. Please call us at 800-332-0245 as we would love to figure out a way for you to get the equipment back to us that would work for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 7, 2022
The internet service is really good, and I have never had a negative experience with it. My issue comes with the way that billing works. I always believe I'm caught up, but then I get a letter in the mail, and the next day, my internet gets shut off until I pay the bill. It's supposed to be set up on auto withdrawal and there's always plenty of money in my account. I'm working from home today, and it went out overnight. So, I just popped on my hotspot rather than trying to get on the phone with these folks to figure it out because not super helpful.
Good morning Steven,
Thank you for taking my call this morning and for taking the time to write and post your review. I'm sorry to hear about the issues that you had with initially starting on autopay. Our system does delay 1-2 billing cycles before it starts. I'm sorry for any issues that this may have caused you. I am happy to hear that your internet service from us is good. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 6, 2022
We utilize the internet service and for the most part, it's fine. It's easy to contact customer support as well. Since we have the business service, there's no wait and all of our issues are addressed very quickly.
Good afternoon Michelle,
Thank you for taking the time to write and post your review. It sounds like everything has been running smoothly for you. Thanks for sharing your experience with everyone. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 3, 2022
I've had a very good experience with Mediacom. I love their internet service. I will recommend it to anybody over the others out there, because with a couple of them, if it rains, you get nothing. I don't have any issue with Mediacom. Also, they have some patient people there. Some of the times, I'll be asking, “Well, why is my bill this? Why is my bill that?” and they will calmly tell me, “Hey, the reason why it's so high is because that’s two months bills." In fact, I just went through that today.
Good morning Regina,
Thanks for taking the time for your review. I am happy to hear you are satisified with our services as well as our customer service. We are happy to help anytime. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Sept. 2, 2022
I've been with Mediacom for over 25 years and we have their Internet and cable. The internet is good but the cable seems way overpriced. Historically, my experience with their customer service was not that great. But last year, Mediacom seems to do a much better job on technical support.
Good morning David,
Thank you for taking the time to write and post your review. I'm sorry in regards to pricing and also in regards to your customer service experience. We are actively working on improving this every day. Thank you for sharing your experience. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 2, 2022
The installation of our Mediacom went fine. The guy came in and plugged it in. I probably could have done it. But it's always nice to have someone else do it in case there's a problem.
Good morning Thomas,
Thanks for your review. I am happy to hear the installation went well for you. Please feel free to reach out if any problems arise. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Sept. 1, 2022
They're spectacular about their service. It's kind of high but it's okay. The customer service has been good.
Good afternoon Albert,
Thank you so much for your review. I'm sorry to hear about the billing problems that you have been experiencing. We have not been able to reach you in order to get this resolved. If there a better number, or if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Sept. 1, 2022
Mediacom has been my service carrier since 1999. They're a great company. They're expensive, but I'm happy with the services that I receive.
Good morning Stacy,
Thank you so much for your review. I am glad to hear you have a been a customer with Mediacom for quite some time and that you are happy with the service you have. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 31, 2022
I like their service. What they told me they would do, they did. One time I called and needed a technician to come out. The guy came the next day.
Good morning Edward,
Thank you for you review. I am pleased to hear we could assist you in a timely manner. We do our best to meet our customer's needs. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 30, 2022
I've been with Mediacom for years. Their service has been good. We had a lightning storm that put it out for a few days. I called them and within an hour someone was out here, which really surprised me. But right now, I need them to come back because it keeps cutting out.
Good morning Sharon,
Thanks for your review. I am glad to hear we have been able to fix previous issues. I do apologize for the current issues you are having though and we look forward to getting those resolved. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 29, 2022
I have the cable and the internet with Mediacom. We're going in and out a lot, but I just put up with it.
Good morning Theodis,
Thank you for taking the time to write and post your review. We have attempted to contact you, but have been unsuccessful. The service issue that you described isn't normal. If this is still happening, please call us on 800-332-0245 as we would love to get this fixed for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 28, 2022
I use Mediacom for the internet and TV. Their service has been okay. They take care of it if something happens. They're also always nice. I've been with them for a year and I really haven't had any issues with them.
Good morning Casandra,
Thank you so much for your review. I am glad our service has been satisfactory for you and that we have been able to help if anything occurs. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 27, 2022
Right now, the price of Mediacom is too high. I'm not sure we're staying with them. But their service is better than it used to be.
Good morning Mrs. R,
Thank you for taking my call today and for taking the time to write and post your review. I was happy to see that I was able to bump up your internet speed for the same price. I was also happy to see that we were able to get you on a promotion that would help keep costs a bit lower as well. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 26, 2022
I have the internet, telephone, and cable through Mediacom. The phone was terrible. I could never use the phone, but I was still paying $50 a month for the phone. The only way I could keep the internet is that I had to have a phone. They didn't let me get rid of it. For the cable, I see the same thing over and over on all channels. Also, every now and then, I get an agent that doesn't wanna be bothered. My biggest is the amount of my bill and my having to pay for a phone service that you couldn't hear on or talk on because of static. Finally, they let me get rid of it last month.
Good morning Velma,
Thank you for taking my call today and for taking the time to write and post your review. I'm glad to hear that we were able to get the phone service removed for you. I do apologize that it sounds like the option wasn't provided. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 25, 2022
I have internet, telephone and cable through Mediacom. There had been times I wasn't able to either get on the internet or something went wrong with my TV. But most of the part, their service has been good. I’d recommend them.
Good morning Margaret,
Thanks so much for your review. I am happy our service has been good for you. I do apologize for any issues you may have previously experienced though. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 24, 2022
So far, our experience with Mediacom has been good. We've had a couple of issues over the last two months. Had a box go out and then two of the remotes just quit working. I had a guy there today and got everything fixed. Everybody I've dealt with has been really good.
Good morning Brent,
Thank you for your review. I am pleased to hear our technician came out and was able to resolve your issues. I am also glad that services are working well so far. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 23, 2022
They've been receptive. The internet has also gotten better. It was pretty crummy in the beginning.
Good morning Mark,
Thank you for taking the time to write and post your review. I'm sorry to hear about the service issues that you had and I'm sorry to see that you are cancelling services. Please let us know if there is anything further that we can do for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 23, 2022
This summer, we've had interruptions more than we've ever had before but they take care of it when we call. The technicians get out there as quickly as possible. We were struck by lightning and they came to fix it very quickly. The guy showed us everything we need to have done.
Good morning Mrs. M,
Thank you so much for your review. I'm sorry to hear about the service problems that you have experienced. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. If there is a better number, time of day, or if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 22, 2022
I used to be with Windstream. When I’m using it, I have to stop and pause my game. But with Mediacom, you don’t have to. I don’t have a problem. The only problem is if you don’t pay it. As long as you’re paying, you’re straight. I love Mediacom. I wouldn’t change it for anything.
Good morning Kevin,
Thanks for your review. I am glad services are working so well for you and that you are pleased with your experience. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 22, 2022
Mediacom's reps have always been helpful and professional. Getting in contact with them is not as easy as I would like, though. I am not personally a very big fan of automated systems. It takes a long time to get through before I can get to a real person and almost everything I wanna do, I wanna do it with a real person. The troubleshooting guide that the automated system has is so old-school technology. They need to have an option to say, “Hey, you've already tried everything. Go right to a representative.” That would be helpful for customers like me that have been around long enough to know what's going on.
Right at this moment, we have just the internet but at one point, we had internet, cable, and phone. The phone got to be unnecessary with the advent of cell phones and the fee ballooned to 20 from $5 a month when we first signed up. It was a silly amount of money to pay for a landline. Also, our cable got to be outlandishly expensive and I continued to not be impressed with the fact that I have to tie my cable with a package. I should be able to pick and choose the channels that I want and that's all I should have to pay for. The lowest price package is $80 to $90 a month and it's a whole bunch of channels that I don't want. I'd like to see much more of an a la carte channel lineup system. When I called the Mediacom help center to discuss lowering my bill, they suggested dropping the cable and going to a streaming TV service. For them, it works out better because then they can sell me a higher-grade internet package. Mediacom somehow made a few more dollars with that but it lowered my bill.
Good afternoone Wiley,
Thank you so much for your review. I'm sorry to hear about the service and billing issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If there is a better number, or if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 21, 2022
I started receiving text messages at 9:31 on Tuesday morning because the internet problem that I was having was fixed on Monday. At five different times, I told them to cancel the tech. I did not need the tech. I put the letter X where it said if you needed to cancel, put an X. But the tech still showed up today. They were not responding to my text messages back or my response to their questions about canceling. The tech guy that was here was super awesome. He got on the phone, immediately called, and got it all taken care of. But my thing is, after two days of me responding to them three times a day to cancel, they never did. I feel it was a waste of the tech’s time to come.
Good morning Lisa,
Thank you for your review. I apologize for any inconvenience you had regarding your appointment. I am happy to hear our technican was able to get this squared away and services are working for you now. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 21, 2022
The service is not very consistent. When it's good, it's good, but it goes out all the time. The longest has been a day. It's usually back up within a couple of hours but it happens a lot. Also, there has been a couple of instances where there were changes made to our account that I didn't ask for. That kind of bothered me. They chalked it up to, “Oh, well, you're saving $30 a month now,” but we didn't ask for that program, to begin with. And I was going to change my package around because all we use is the internet but that would cost me more than having the internet, phone, and TV. I don't understand that. I’d tell others to try somewhere else, depending on what they need the service for.
Good evening Amber,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry to read in regards to the service issues you had. I was happy to hear that it's running much better now. I am sad to see that you will be cancelling services, but I do understand why. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 20, 2022
I have internet with Mediacom and I'm happy. The only time we had a problem was when somebody blew out the electrical and it took out everything. We couldn’t run the modem. Other than that, the pricing and quality are great. I love it. I prefer Mediacom over everything else.
Good morning Terry,
Thank you so much for your review. We are so glad you have had such a great experience with our company and service. I do apologize about the service issue that you did experience. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 20, 2022
We've been with Mediacom for 40 years. The quality of their service has been good.
Good morning Wayne,
Thanks so much for your review. We value how long you have been a customer of ours. I am pleased to hear you are satisified with your service. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 19, 2022
Everything's good with Mediacom. The installation for the Wi-Fi was great but I didn't get everything set up because my FedEx package was late.
Good morning Sabrina,
Thank you so much for taking the time to write and post your review. I am so sorry to hear you did not receive your equipment in a timely manner. We have to tried getting in touch with you, but have been unsuccussful. If you have any further questions, issues, or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Aug. 19, 2022
Everything has gone well with Mediacom. Their service is fine.
Good morning Mr. M,
Thank you for your review. I am glad to hear your services are working well for you and that you are satisfied. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 18, 2022
I use Mediacom for the internet and TV. They are good. When something goes out on the box, they help me get it back on track. If not, they send someone out.
Good morning Debra,
Thanks for your review. I am happy to hear our services are working well for you and that when they do not, we are able to help get your issues resolved. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 18, 2022
I've been a customer for 30 years and their service has been great. Once a year they increase my bill and being that I live alone and I live on a fixed income, when I call them, they always work with me to help me keep my bill as low as possible. They've been very kind to me. If you want a service that stands behind its product and takes good care of its customers, Mediacom is the company to call. You couldn't find a finer group than they are.
Good morning Frances,
Thanks so much for taking the time to write your review. I am so happy to hear you are pleased with our services overall and that we have been able to help with billing. We value you as a customer and do our best to meet our customer's needs. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 17, 2022
I use Mediacom for internet and gaming and their service is pretty fast, but it cuts out a little bit sometimes in the morning.
Good morning Shannan,
Thanks for your review. I am glad to hear you happy with the speed of your internet service. I do apologize for the issues you having in the morning though, as we can get this resolved. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 8, 2022
Mediacom provided service for my area so I got their Wi-Fi. I use it for gaming and the quality of service is good. The only issue is the weather knocks off Wi-Fi sometimes. I just wait for the storm to go by, unplug the box, plug it back in, and turn it on. That aside, I've recommended Mediacom to my parents in Virginia.
Good afternoon Nicholas,
Thank you so much for you review. We are glad to have that your overall experience with our company is so good. I do apologize about the occasional service issues you do have during bad weather, however. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 7, 2022
I have Wi-Fi from Mediacom and the service is very good. I use it for my internet on my computer and for my cable TV.
Good afternoon Randy,
Thank you so much for your review. I am so glad you hear that your internet service is working so well for you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 6, 2022
I am technically very limited and Mediacom has been very helpful with that. They understand that I don't have a clue what a modem is. I am paying Mediacom 9.99 a month for that extra thing you get and I still am having some problems. The issue has continued so I really need to contact them and make an appointment again. That aside, the service is very good.
Good afternoon Linda,
Thank you so much for your review. I am glad your overall experience is good with our company. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 5, 2022
I moved up here from Texas and Mediacom was what everybody used. I signed up for their Wi-Fi service and the process was easy. A tech came and did the installation and she was fast. The service is not that bad. I had to deal with customer service once because I was on a promo and it ended. My bill went up and they helped me lower my bill. They were really nice and fast with that as well. I would and have recommended Mediacom to other people.
Good afternoon Cody,
Thank you so much for your excellent review. We are so glad to hear your experiences with our company have been so good. We do try to make the processes as quick as we can. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 4, 2022
After utilizing MEDIACOM's internal customer comment system to report continued network problems, a representative from corporate offices called me. He identified issues that existed on the lines within my local community and those of my household. Within two weeks, the lines within the property and the home were repaired and running without a problem. Two weeks seems like a long time, but given covid and difficulty that most companies are having, the time frame given the level of work completed seemed pretty good.
Reviewed Aug. 4, 2022
I have internet and phone through them and service has been pretty good. The last two times there were outages, service was out a day. But they repair the tower and do whatever they have to do. Additionally, the cost of services is pretty high. I applied for a reduction and they've taken some off my bill. It was easy to do.
Good afternoon Tammy,
Thank you so much for taking the time to write and post your review. I am sorry for the inconvenience of the service outages you have experienced. I am glad to hear we have addressed your billing concerns to your satisfaction though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed Aug. 3, 2022
I got the 19.99 plan which includes a lot more gigabytes than I had in my other service.
Good morning Eileen,
Thanks so much for your review. We are glad to hear you are satisfied with your chosen plan. We look forward to continuing to serve you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed Aug. 2, 2022
The Mediacom reps were trying to sell me other stuff when I was just trying to move my service so that got on my nerves. The rep told me that it was gonna be two days just to make sure that the address is not serviceable. Nobody ever told me that. I had to call them and then, they told me they're not gonna stop the billing until seven days after that, even though they were supposed to call me to verify that the address wasn't serviceable. I called that second time and I had to call a third time. But as far as when we had the service, it was fine. It was very fast. Outages happened here and there but it wasn't too bad. It's just the ending that got me a little frustrated and the robotic answers I was getting. They were not listening to what I was saying.
Good morning Gisela,
Thank you for taking the time to write and post your review. I'm sorry to hear about the experience you had with us when trying to get services transferred. I appreciate you bringing this to our attention and we will do our best to improve. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Aug. 1, 2022
I've had Mediacom before and I ended up going through a different company because they couldn't service my area back in Ridgecrest, California where I was living. So, when we moved somewhere where we could have Mediacom again, I was very happy. We have internet and it's for all of our gaming and live streaming. It does a great job. I had a technician come out yesterday and he was great. He did a wonderful job. I wish that Mediacom's price was a little bit lower, but with the quality that I'm paying for, it's worth it.
Good morning Ashley,
Thank you so much for taking the time to write and post your review. I am glad to hear we are able to serve you to your satisfaction and services are working well for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 31, 2022
I have internet through Mediacom, which is why I’m with them. We had service area problems but ever since they fixed it, it’s been better. I love them. It’s been wonderful working with the reps. Everybody already got Mediacom it. I told friends about it.
Good morning Ashley,
Thanks for your review. I am glad to hear your service issues have been fixed since our technicians came out. We appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554.
Warmest regards,
Suzzane
Reviewed July 30, 2022
Mediacom Cable was punctual and on point. Anytime I've had a question or anything came up, I can call them and it's dealt with right away. I just have Wi-Fi with them. It's great. It does everything I needed to do. I had some work done at the house and they broke it. Mediacom was out within a couple days of my phone call to fix it. So, I'm happy with the service.
Good morning Tomi,
Thank you for your review. I am glad to hear we have been able to help resolve your issues with your internet services. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed July 29, 2022
This recent time that Mediacom came out, the guy was very intelligent, and come to find out what my problem was my computer was too old. He had a trainee with him and that's how it got fixed. Because he said, "Wait, you got 5G coming in. How old is that computer?" I couldn't get the 5G with my other computer and nobody addressed that before. The rest of them could not. It was only just one person. So, I went out and bought another computer and everything was fine.
Good morning Wayne,
Thank you for your review. We are glad to hear we could get your service issues addressed in order to get them resolved. We appreciate your business and look forward to continuing to serve you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554.
Wamrest regards,
Suzzane
Reviewed July 28, 2022
Every now and then we get a glitch. There have been a couple of days when our internet went out for four hours. I told my wife to just give it a break. Mediacom probably did service repairs. But it came back on.
Good morning Michael,
Thank you for your review. I am happy to hear we had your service issues resolved and that they are working for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed July 27, 2022
It would be nice to be able to watch others on Major League Baseball. But one problem I have with Mediacom is getting to a real person if I have a problem. I can't understand some of them. Also, we had CBS and NBC and both were out. I kept calling Mediacom. One time they said it would be on at noon. At another time they said that they didn't know what the problem was. The technicians were working on it. I finally called the TV station and they had a transformer that went out. Mediacom should have known because our whole area was without CBS and NBC.
They went through this whole thing where, "Is everything hooked up?" And they went on and on and I couldn't get out of it. "Unplug your box and push this and push that." That wasn't a problem because I had all the channels, but we missed golf, the world track and field, the 400 relays which my son ran in college. It was disappointing. Other than that, the sales rep knew what she was doing.
Good morning Carol,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry to hear that it seems our reps were not informed of the channel issue. I am glad to hear that it is all working now. Sorry again for the issue. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 26, 2022
Mediacom's cable service freezes up every now and then, and we get frustrated with that. We called them about it and they were very responsive. We had reset it but it's a problem that just comes with the technology. For years, I overbought because I only looked at two or three channels and I had a bunch of stuff that I was never watching. But I finally figured out that I could call and get my bill reduced. So, I'm pretty satisfied now with the deal that I got.
Good morning Melody,
Thank you for taking my call this morning and for taking the time to write and post your review. I'm sorry to hear about the random freezing that you have experienced. Thank you for confirming that this has been resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 25, 2022
The internet drops off and on and that's frustrating. And like everything in the world, it'd be nice to have the price go down. But in my personal belief, part of the problem is because I have kids, where you can buy channels individually, and that's driving the price up. Other than that, Mediacom's service has been pretty good. But they subcontract people who are the ones who come out and they're not so hot. I had a guy come and do the installation originally. I've done it twice and both times, I didn't know what he was doing, but we had to wait for actual Mediacom people to come back. And they were really good.
Good morning Jeff and Crystol,
Thank you so much for your review as well as taking our calls. I do apologize about the services issues as well as the pricing frustrations you have experienced. You did confirm with me today that you went over the new pricing and that all is well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 24, 2022
Mediacom's automated system acts wonky sometimes but their Wi-Fi service had been great. I've had some sporadic issues, but they're just area dependent. I would usually call them about it and there'd be a response saying that the local area has an outage. Then they'd fix it at some point. All in all, I enjoy their service and it's worth it.
Good morning Ryan,
Thank you so much for your review. I do apologize for the occasional service issues you experience but glad to hear overall you are happy with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 23, 2022
When we first started with Mediacom, we purchased a plan that was not enough data and we were easily able to upgrade without having to do any overages or additional charges. So, that was nice. I haven't had any issues with it. Any time my device won't connect, I just restart my device. That's always the problem so, it's never the service that's an issue. We had a really good experience with the person we spoke to on the phone. It was very easy to get everything taken care of and upgraded.
Good morning Breanne,
Thank you so much for taking the time to write and post your review. I am happy to hear our service is working so well for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed July 22, 2022
Mediacom has good internet and my grandkids like to use the internet when we're at our summer cottage. But I only use my cable there seasonally and the year-long promotions that Mediacom offered weren't doing me any good for six months out of the year. So by the time it would expire, I went ahead and had my cable package lowered. Mediacom acted like I had to change out my cable box so they mailed me a new one and I hooked it up. They've been really good about getting me the next package and understanding the issue I had.
Good morning Kinra,
Thanks so much for your review. I am so happy to hear we are able to provide service for you and your loved ones to your satisfaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 21, 2022
The technicians were very good, and helpful. They came right when they said they were. They were also friendly. They were both really nice and got the job done. The quality of service is good and the cost was reasonable. I've been pleased with Mediacom all these years, so I'll continue to use it.
Good morning Susan,
Thank you for your review. We are so happy to hear our technicians we able to resolve your service issues. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed July 20, 2022
I canceled service June 22nd for **. Paid the pro rated bill $11.67. Was told would be paid in full. I have since got a bill for $75. Please take care of this. I don't owe you any money and don't want any more bills. Thanks.
Good morning Sharon,
Thank you so much for your review. I'm sorry to hear about the billing issues you experienced. I am happy I was able to reach you today and confirm that we have had this resolved to your satisfaction. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 20, 2022
I had to teach virtually for a year, and it works great for me. So, I had good experiences with the internet. If there’s a power outage, they inform you that it happened and keep you updated. Then they let you know when it’s been resolved.
Good morning Julie,
Thank you for your review. I am happy to hear you have had good experiences with our internet service. We are always striving to keep our customers up to date with any service outages being experienced. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed July 19, 2022
They always treated me good. They reached out when the service was down. If it is, they always let you know and say, "We're down. We'll be back up in 45 minutes." The service has been good. There's been very little trouble.
Good morning Terry,
Thank you so much for your review. We are glad to hear our services have been working well for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed July 17, 2022
The reps have been helpful. I like Mediacom and I wouldn't go with anything else.
Good morning Joan,
Thank you for taking the time to write and post your review. We appreciate that you took the time to share your experience with everyone. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 16, 2022
Everything went fine when I signed up with Mediacom but then, I moved and everything went downhill from there. My neighbor down the street has Mediacom and I said I'd be even willing to pay to run the wire from his house to my house. They said they would send someone out and made about 10 different promises and it never happened. So, I finally canceled.
Good afternoon Timothy,
Thank you for taking the time to write and post your review. I'm sorry to hear about your experience that you had with trying to find out if your new address was serviceable. I'm also sorry to find out that we can't provide services to your new location at this time. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 13, 2022
I have nothing but 5 star for everyone that had help me keep my home number (had 20 yrs.). Centurylink missed 3 appt. In 6 wks no home phone that whole time and buffing, movies stop after 15 or so min. and a lot of the time if there was wifi.
Good morning Cheryl,
Thank you for taking the time to write and post your review. I'm glad to hear that we were able to help provide you with services. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 12, 2022
I just had to return a modem that was mailed to me, but not used. (Since the repairs made by Mediacom took care of the problem with my internet.) I was a little astonished by the fact that I had to open the box myself, and then throw it out in the outside bin myself.
Good morning Jeannette,
Thank you for taking my call this morning and for taking the time to write and post your review. I'm sorry that things were left for you to handle during your appointment. This isn't usually something that normally happens. Thank you for bringing this to our attention. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 11, 2022
When we first got it, the internet service was fantastic. As the months go, things have gotten slower and slower. Other than that, the service is good. They’ve gone out of their way to help us in bad situations. We had something pop up where we had a scammer posing as Mediacom and they did due diligence before the scammer could scam us. Definitely hats off for that one. Mediacom is great to deal with.
Good morning Todd,
Thanks so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been able to reach you successfully. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 10, 2022
Mediacom is very good overall. I'm loyal to them because they've done a pretty good job. When they say people are going to come out, they come out on time and keep things well updated. But I agreed to an installation of an improvement of the Wi-Fi in my home. The techs installed it but somehow, I haven't been able to get my Wi-Fi connection to my thermostat. I've worked back and forth between Mediacom and the manufacturer of the thermostat, Honeywell and it's hard to figure out what's going on and it's a real pain in the neck. Other than that, the techs are knowledgeable and very pleasant to work with. Some are a little better than others at diagnosing things but that's to be expected. But the standard has been very good and they're punctual. Mediacom is a well-run outfit.
Good morning Jim,
Thank you so much for taking the time to write and post your review. We are glad to hear you have had a good experience with our techncians and services. If you have any further issues, questions, or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed July 9, 2022
Mediacom’s service is doing well. There was a slight hiccup because they said they couldn't do it but I just had to give them suggestions. I’ve had service with them for quite some time.
Good afternoon Ben,
Thanks so much for your review. I am happy to our services are working well for you. We look forward to continuing to serve you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Original Review: July 8, 2022
On June the 8th Mediacom was working on lines down the street from me (I was notified there would be an outage). When service was restored, there was a problem with the service. I called for tech support and was told a repairman would have to come to my home to repair the problem and was given a date. The repairman came and told me he did not do the kind of repair needed and left, I called tech support and was given another repair date and he came and after 4 hours he said it was fixed and it was. When I received my bill I was charged for two service charges which I felt was wrong. I called and was told I would receive a call back in 24 hours, I have not receive any call back.
Good morning Minnie,
Thank you for taking my call this morning and for taking the time to write and post your review. I'm happy to hear that your service issues are now fixed and that the charges were reversed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 8, 2022
So far so good. I don't have any complaints. The only thing I would say is that my cable has been above ground since December or January, which would be better if it could be put in ground. Otherwise it's good.
Good morning Nicholas,
Thank you so much for your review. We are so glad to hear your overall experience with our company is good. We do apologize about the line not getting buried for you. I am showing that was completed and we have tried to reach out to confirm that. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 8, 2022
I only have the internet service with Mediacom and I've dealt with them for several years. Their individual is always nice. Sometimes, the cost goes up and then it readjusts. But during the pandemic, when I got my bill, it was way more. I get a text message I’m paying my bill and they got my email and my phone number but I never received anything saying that I was going over my limit. I don't check my usage because I had never gone over before. So, updates are needed. Also, Mediacom needs to look into their boxes. The Wi-Fi boxes, the modem and the router go out fast. But the internet is great and they send you a box so you can pick one up.
Good morning Kadie,
Thank you so much for your review as well as taking our calls. I do apologize you didn't receive updates that you were going over your usage allowance. You did confirm with me today that services are working well since your appointment. We were also able to find you a new promotion to lower the bill. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Updated review: Sept. 1, 2022
Thanks for the quick resolution of our problem with our modem.
Original Review: July 7, 2022
The internet outage is over but we're still having the internet go off for a few minutes several times a day. It is very frustrating. We may need a new router/modem. The individual that answered the phone was very friendly and helpful.
Good morning Nena,
Thank you for your review as well as taking our calls. We do apologize for the service issues you were experiencing, but you did confirm with the new modem things are now working well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your businesss.
Warmest regards,
Jessica
Reviewed July 7, 2022
We've been in this house for 17 years, and I’ve been with Mediacom since before it was Mediacom, but I’m not satisfied with it. I’m now on a fixed income, and it's starting to be too expensive that I'm thinking of other directions. I have the bundle with the phone, the internet, and the cable. The internet service is slow, and I just had to raise the speed up. With cable TV, it's showing the same old things over and over now. Their reps have been good though.
Good afternoon Deborah,
Thank you so much for your review. I'm sorry to hear about the billing problems that you have been experiencing. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. If there is a better number, or time of day, or have further questions and concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 6, 2022
When we called Mediacom we were assured that a specific channel would be in the package we ordered. It wasn't and in calling back about it there would have been a $40 increase on the package. So we were lead wrong. The technician explained NOTHING. He didn't say two words, got the work done but explained only if I asked him a direct question. Also he left everything where he unpacked it, left bushes he had cut back and said nothing about it.
Good morning Connie,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. I am glad I was able to reach you today and go over your concerns to resolve this matter. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 6, 2022
The service technician was absolutely excellent, professional, and knowledgeable. He had someone with him who was in training and did a great job as well. I felt immediately confident when they arrived just speaking with the head technician. They were on time and only took an hour to complete the repair. If I needed an employee, I would have recruited these two technicians.
Good afternoon Michael,
Thank you so much for taking the time to write and post your review. I am glad to hear your repair was completed to your satifaction. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Updated review: Nov. 30, 2022
The issue with Mediacom replacing the rusted and damaged fixture has been adequately resolved. I would now award a star rating of 3. This rating was determined by the length of time and measures needed to accomplish resolution. Currently I do not have any open issues with them.
Original Review: July 6, 2022
I have notified Customer Service 3 times about the green boxes that cover the connections. It is quite obvious that this is not understood by the service technicians or there is no pride in the presentation of the equipment. The boxes are rusted, bent over, and the cables are just beneath the cover's edge waiting to be cut through causing an outage. My neighbor has a temporary line running between our houses that I have to move to cut the lawn. I have been a customer for quite a while, but based on the total lack of response to this issue, I am considering changing to a provider that addresses customer issues. If a technician has ever come out, I have not been called to inform me so I could explain the issue. My number is **. There is an answering machine if I miss a call. There is also a problem with my phone service that took several technicians to trouble shoot. The end result was they disabled my door bell. It hasn't worked since.
Good afternoon Frank,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry to hear about the service issues that you had. I was very happy to hear that everything is now fixed and working well. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 6, 2022
We have the BEST Mediacom tech ever that came to work on our TV, he was GREAT! He really cares about the service that we get and we in turn really appreciate that. The service we get makes a big difference as to whether we stay with Mediacom.
Good afternoon Sonia,
Thank you so much for taking the time to write and post your review. I am so happy to hear everything went great with our technician coming out to your home. We appreciate your business. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We look forward to continuing to serve you.
Warmest regards,
Suzzane
Updated review: Nov. 30, 2022
Service has been much more reliable within the past few months with minimal outages.
Original Review: July 6, 2022
We have only had Internet service for slightly over a month now and the number of outages during that time has been extreme. I have had several different companies over the last few years with moving and none of them have had this many outages in such a short time and the outages last for hours. When the internet is working, it is working good and we are happy but to have outages at least once a week is not good since I am a remote worker.
Good afternoon Mandy,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry about the outages that occurred in your area. I can assure you that it indeed isn't normal for this to happen at this frequency. It does appear that repairs were made and I do expect it to be much more reliable now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: July 6, 2022
I was told I would receive the box on july 4, 2022. NOT HERE YET. INFO DIFFERENT DEPENDING ON WHO I TALK TO IN C/S? Why don't you call me and let's get this straightened out. Thanks. I was told a fed ex box would be delivered to my door. I'm removing tv service.
Good afternoon June,
Thank you so much for your review. I'm sorry to hear about the shipping issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you still have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 6, 2022
Our media Co associate who was located in Florida was awesome. Super kind, relatable and caring. Wanted me to fully understand everything and I appreciated her taking the time to do so and be patient with me.. as I'm a high strung, excitable individual. Our guy that came out to hook our ** up was reliable, arrived early, accommodated us, and relaxed. We appreciated that.
Good afternoon Callie,
Thank you so much for your review. I am happy to hear that our employees could provide a good experience for you in acquiring our service. Looking forward to serving you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 6, 2022
I have only had service since the the second week of June. Since then, I have had to reset my modem 7 times to reestablish an internet connection. I travel often and rely up online security systems to monitor my home. The major disappointment is not that my service is so intermittent, but that the modem does not automatically reestablish internet connection once the signal is lost. This defeats having online services if an individual must be present to manually reset the modem after network loss.
Good afternoon Paul,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you since our last technician came out. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 5, 2022
I talked to Lynn last week. We made a plan to return modem. Watseka office was closed 7/1. A friend tried to return 2 times today. 11:30 and 2. Closed. I called number and spoke to a CSR. Office was not scheduled to be closed. No wonder Mediacom has such a bad reputation.
Reviewed July 5, 2022
Too high price. Price is too high. Can't afford this and my pills. Have to give up something and have the shows I don't watch like some but not all. It's way out of my price range and a lot of the shows are reruns.
Good afternoon Charles,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry to hear that our prices have gone out of range. At this time, you are on the best rate that we have available. I do apologize for this. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 5, 2022
After talking to 6 or more technicians none have the ability to fix your problems with the modem/ router control panel. Each tech passes the buck and no solution has been found. Been trying to fix the issue for about 2 months. Sorry support and terrible follow-up. I am reviewing my options to leave Mediacom since I am paying for service that I am Not receiving.
Good morning Jim,
Thank you for taking our calls and for taking the time to write and post your review. I'm sorry to hear about the service issues that you have experienced. I am glad I was able to speak with you today to go over options regarding our modem/router control panel and resolve your billing. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Updated review: Nov. 17, 2022
The man that fixed things was very efficient and they made sure everything was working unless there was an area wide outage which has gotten better. They got things replaced and got it working.
Original Review: July 5, 2022
Went thru robot tech, then got a person did not fix my problem, was transferred to someone to schedule a service call. Kept putting me on hold, said their network down. Then after on hold for a while phone disconnected. My router/modem has an intermittent problem, I have to unplug it, plug it back in, it works sometimes for a minute up to 2 days then I have to do it again.
Good afternoon Jennifer,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you since our last technician came out. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 5, 2022
Our repair man was helpful but could not restore missing channels. After calling Mediacom office several times, people kept saying they would check it out, but things never improved. Eventually, they said those channels were inaccessible but would get back to us. Didn't happen. It would be a great idea when new promotions are started if the company would give us a list of the channels we are suppose to be receiving at the beginning of the promotion. We don't plan to keep Mediacom when the present term is complete!
Good afternoon Scotty,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you since our last technician came out. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 5, 2022
You have issues with your automated bill pay system. For the last 3 months it does not take my ss # when it asks for it. I have had to hang up and call and pay with a real person.. Very frustrating.. So either you are not fixing or the fix is not working as I have told ea. rep exactly the issue & they say they will report it....
Good morning Jackie,
Thank you so much for your review. While Mediacom does provide many forms of payment options, such as our Mediacom Mobile Care app and online billing website, I am sorry to hear about your issues and previous experiences with our phone system. I am glad I was able to reach you today and go over your concerns. We are always trying to improve and provide a great experience for our customers. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 5, 2022
Customer service differs in quality of knowledge and overall satisfaction for customers. I have not had a very negative experience but rarely experience anything great. Most issues are in reference to internet service where the internet is slower than expected, intermittent service, or without any service. It’s very difficult to have issues resolved without waiting days for a technician to come out and check equipment and lines. Recently upgraded to a higher internet service package and the quality of service has decreased to lower speeds.
Good afternoon Cruz,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you are still experiencing these issues, please reach out to us at your cenvenience. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Updated review: Nov. 14, 2022
The follow up calls have been helpful.
Original Review: July 5, 2022
I would like to know what we will be charged each month and how long the rate will last. I called recently and understood that our bill would be $140.41; however, we were charged $148.41. It is really difficult to find out how much our bill will be and for how long.
Good morning Carol,
Thank you so much for your review. I'm sorry to hear about the billing problems that you experienced. I apologize for any inconvenience this may have caused you. I am glad I was able to reach you today confirming we have had this issue resolved. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed July 5, 2022
1. You need better customer service.
2. Lower the hold time to speak with someone.
3. Do the job the FIRST time.
4. You need to provide directions on how to use the remote. I still have no idea how to do things that should not be that hard to figure out.
Good morning Harmon,
Thank you so much for taking the time to write and post your review. I apologize for the issues you had getting installed and set up with our services. I am glad I was able to reach you today to go over and resolve your concerns. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to serving you.
Warmest regards,
Suzzane
Reviewed July 5, 2022
My internet is not working. I got Mediacom 3/2020 and have barely any issues when working from home = This last week has been horrible. I have checked with my job & they stated it's a MEDIACOM issue. I'm losing money as I'm not able to connect to my internet from home and every time I call a customer agent keeps telling me they can't help me or send out an tech without charging me. I will NOT BE CHARGE for YOU coming to look at YOUR EQUIPMENT. I have requested a technician to look at my modem and have been denied that request and I'M VERY UPSET. I'm paying a customer and deserve it be treated as so. If a supervisor would call me when available I would greatly appreciate. Thank you.
Good morning Krystal,
Thank you so much for your review. I am glad I was able to speak with you today and confirm your service issues have been resolved for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 5, 2022
I received my upgrade modem because my old one wifi was constantly going in and out. My new modem is still doing the same thing, wifi constantly going in and out. I have called in twice in less than a month and both times they had to do a reboot to my modem, but it only last for maybe a day and goes right back to how it was. I don't have 5G devices, is this why?? Outsourcing your calls to people who have no clue and reading scripts to help you is very frustrating & ridiculous.
Good afternoon Robert,
Thank you for taking my call today and for taking the time to write and post your review. I'm genuinely sorry to hear about the issues you had. I am glad that everything is running smoothly now. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 5, 2022
Tech knew what was wrong as soon as I told him what the Wifi router was doing and what the phone techs did. He was polite and helped me reset all the TiVo’s and apps that were attached such as security system and cameras.
Good morning Mary,
Thank you so much for your review. I do apologize for the service issues you were experiencing but glad the technician was able to get it figured out quick and get you back up and running. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Updated review: Nov. 9, 2022
Mediacom has done their best to monitor my internet speeds, and was able to stop our internet from intermittently dropping.
Original Review: July 5, 2022
Had scheduled an installation appointment on Monday July 4th, 8am-12pm. We have not moved in to our house yet, so we had to drive up from an hour away at 8am on a holiday. We waited close to noon, and never got a call/text from the technician. We called customer service and were told that our appointment had been rescheduled for us (without giving us any notice). We needed internet (we will both work from home after moving in) before the next Monday, but the next available day is Tuesday July 5th. We are also told it’s required to have someone in the house for installation to take place. We still work from the office during the week, so we had to have a family member wait around in our empty house waiting for the technician. It’s 11PM now and still no text/call from the technician.
Good afternoon Robert,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry about the service issues you were experiencing. I'm happy to hear that we have fixed the problem and that everything is running well now. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 5, 2022
I was locked out of my account. Called and a Tech Rep went through the steps to unlock my account. She helped me set up a new password and then stayed with me to make sure account was working. She was very helpful and I appreciated her assistance.
Good afternoon Nancy,
Thank you so much for your review. I am so glad the representative was able to unlock your account and make sure everything was working. If you do have any other questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 5, 2022
Customer service is so sweet and helpful. The internet service is amazing and I never experience any delays or outages. Don’t want to use anyone else. I know if I need anything serviced or have questions then there are knowledgeable associates ready to help.
Good afternoon Shanna,
Thank you so much for your review. We are so glad you are having such a great experience with our company. If you need any further assistance, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 5, 2022
I initially called as I was upset with the amount of my bill. By the end of the phone call I was no longer upset and retained phone and internet. Originally I had planned to leave Mediacom altogether. I owe retention to an attentive and patient customer service rep who did a fine job. TV still too pricey as alternative a fifth of price.
Good afternoon John,
Thank you so much for your review. I do apologize about the pricing, but I am glad to hear our loyalty team was able to get you into a pricing that worked for you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed July 5, 2022
I called and asked if I could get a discount. The employee I talked to was great and said they would call me in 2 - 4 day. That was 3 weeks ago. My bill had gone up $40.00. She explained what each amount was for. That was 3 weeks.
Good evening Judy,
Thank you so much for your review as well as taking my call today. I do apologize about the pricing; we do try to keep things as economical as possible. We were able to get you into a new promotion to get the bill lowered back down a little bit for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: July 5, 2022
Tech came to install WiFi 360pro. He plugged it in, looked at his phone. Said it was done and working fine. Upon reading the connection instructions after he left I discovered that a app should be installed on my phone, which he did nothing. I don't know if the 360 is working or not. I ordered the 360 because my existing WiFi kept dropping WiFi service and I was told by your tech service that would eliminate problem. It has not!!!
Good afternoon Michael,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry about the service issues you were experiencing. I'm glad to hear that everything is fixed and running well now. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Oct. 25, 2022
They were very prompt and professional in addressing fixing the problem.
Original Review: July 5, 2022
Been a customer for about 20 years, and it costs $140 a month for internet and phone? Something's not right. We called in and got it lowered a small amount, but it's still way too high. Unfortunately, Mediacom has a monopoly on Knoxville.
Good afternoon John,
Thank you so much for your review as well as taking my call today. I do apologize about the pricing but so glad we were able to find something that would work for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 5, 2022
I had a new Tivo DVR unit installed by "Joe" (I think). Due to no fault of his own, the first try at the installation wasn't working correctly, so the service man came back for a second try. Since this second settings fix, my Tivo unit has been working wonderfully! THANKS!!
Good afternoon Philip,
Thank you so much for your review. I do apologize that the Tivo was not working after it was first installed, but glad to hear that the second time we came out we were able to get it running for you properly. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 5, 2022
I am very pleased with the service I receive. I would recommend Mediacom to my friends and family! I'm glad I got internet from Mediacom. I look forward to staying with Mediacom. The staff has been so accommodating.. Great job!
Good afternoon Katherine,
Thank you so much for your review. We are so glad to hear you are so happy with our company. If you do have any questions or concerns, please call Mediacom customer or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 5, 2022
Used Mediacom Molli to report outages and request credit to my account to my account. The process was easy and quick and I am very happy. I will definitely be using this form of communication in the future whenever I have issues.
Good afternoon Doreen,
Thank you so much for your review. I am so glad the process with Molli was quick and easy for you. We definitely wanted it to be a convenient option. If you do have any further questions or concerns, please call Mediacom customer or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 5, 2022
Since March, I've had to unplug & replug in my router at least once a week due to slow wifi. In June, I called & received a new router because according to the technician my router needed to be updated. Since I have gotten my new router, I have had to unplug & replug it in twice due to the same issue I have having with the old router.
Good afternoon Gabriella,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 5, 2022
I got Mediacom satellite and I didn't want satellite because you pay for more channels than you really need. But I had no problem with Mediacom’s service or reception until this year. When my big screen gets hot, it gets distorted. Aside from that, I lose most of my channels sometimes and the TV says, “Be with you momentarily.” And last night proved that I was right and the certificate at Mediacom is wrong because when this rainstorm hit, the TV just came on like somebody flipped a big switch. Something in their system was getting hot and when it started thundering, the TV all worked right.
My aunt in Harlan, Iowa also has Mediacom and her service technician said that when the sun hits the satellite right, it'll sometimes disrupt channels and make them cause issues like the one I'm having. But when I told the lady at Mediacom about that, she disagreed. She said there was no sense in replacing the cable box and that if she took it out, she was going to give me the same cable box that I have.
Then, when the tech guy came out, he didn't take the cable boxes. He changed the main service box and some connections that were old. He thought he fixed the issue but he didn't. He said that the cable box doesn't really affect my cable TV and that the issue I was having has to do with Wi-Fi and internet mostly. He replaced a couple junction boxes outside that we thought maybe were old and which caused that. But when something's acting up in your home, it doesn't only act up during the day and work fine at night. You don’t have to be a technician to know that.
Good morning Stanley,
Thanks so much for your review. I am glad I was able to speak with you today and and hear that our services have been working well for you since our previous technician came out. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed July 4, 2022
Mediacom's service has been good.
Good afternoon Jody,
Thank you so much for your review. I am glad your service has been good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 3, 2022
We have telephone, Wi-Fi, and TV through Mediacom and their service seems pretty good. It's worth it. When we had a tech come out, the guy was very nice, too.
Good afternoon Donna,
Thank you so much for your review. I am so glad to hear that your services are working well and that when you do have technicians out, they are polite. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 2, 2022
I used to have cable, internet, and phone with Mediacom, but now, I just have phone and internet. The service is okay. They could lower their prices a little, but other than that, I have nothing bad to say about them. I had to upgrade my Wi-Fi box and customer service was great. They were very helpful. I ordered the box on a Tuesday, and by that Friday, I had it. It was pretty fast.
Good afternoon Lorenco,
Thank you so much for your review. We are so glad to hear overall you are happy with our company. I do apologize for the pricing we do try to keep them as economical as we can. I am glad to hear that the new box got to you quick and is fast and working well. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 1, 2022
I signed up for a cable system and got a box that you use internet on. It works great and doesn't fail too often, and everything's good. Customer service answers all my questions really good too. I called them to find out why my rate went up, and they said, “Well, because your special expired.” When we called them the last time, they said they had been having specials going and I said, “Okay. I'll call you back later.”
Good afternoon Edward,
Thank you so much for your review. We are so glad to hear that overall, your experience with our company has been good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 30, 2022
Mediacom has the shows that we watch, but I just recently had to curtail the cable service and kept the internet service. It's in a vacation home and we’ve not been able to visit that vacation home for several months. Customer service was helpful, and I was certainly pleased with the service. Overall, I’d recommend that people use Mediacom.
Good afternoon Dennis,
Thank you so much for your review. We are sorry to hear you had to go to internet only, but we do understand. We are glad to hear that you are happy with the service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 29, 2022
I've had Mediacom since 1970, and I would recommend them. When I call in, they're very efficient. I have television, internet, and Wi-Fi with them. The internet's been okay and so is the Wi-Fi, but the TV keeps going in and out quite a bit lately. It goes out and stays out for 15 minutes then it comes back in, and the picture's distorted. I've called them, and they gave me credit for it.
Good afternoon Sharon,
Thank you so much for your review. We are so glad to hear your experiences with our representatives over the phone have been so good. I do apologize that you have been having the intermittent issues with the TV service. If you are still experiencing that, please call Mediacom customer service or text Molli at 66554 so we can further assist. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed June 28, 2022
Started with being misquoted by Thomas but the insulting part was that your solution to Thomas giving good deals was to cancel all of those appointments without explanation to your "valued customers". Your employees are clearly more interested in selling than providing service and an annoying automated system is not the solution to that problem.
Good morning Cheryl,
Thank you for taking the time to write and post your review. I'm sorry to see that things didn't work out for you with us and I'm sorry to hear that you were misquoted. We will do our best to try to prevent this from happening again. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 28, 2022
Mediacom’s service has been real good and I haven't had too much trouble with it. When I deal with customer service, it's good too, but I don't have to often deal with them. There's an office here and I always go and talk to them if I got anything, and they're always really polite and help me out if I need anything.
Good afternoon Daniel,
Thank you so much for your review. We are so glad to hear that your overall experience with our company has been so good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 27, 2022
The Mediacom employees are fantastic, but the ones they outsource are not. The outsourced group did not get the job done and we were not pleased. Mediacom sent somebody else out and made sure we were happy with our service, and we were. Their employee completed the job. Everything's been good, except, my one year agreement is up, and I need to call them and see if they can give me a promotional discount for renewing.
Good afternoon Jacky,
Thank you so much for your review. I do apologize you didn't have a great experience with some of our representatives, I am glad we were able to get things resolved for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 26, 2022
I've been with Mediacom for 20 years, and they’ve always responded well when I needed things. When there's a storm, things can get a little dicey, but I've stayed with them all this time. I like them. I normally get through to customer service pretty quickly or I can get in line and let them call me, which I don't like to stay on the phone and hold. So, I appreciate having that other option. I’ve enjoyed the service. I might be paying too much though. I noticed that they’ve come out with these reduced prices, and I hope they're looking at long-term customers when they do this also. I don't want them to take us old-timers for granted. We bought a second home, and I got them to give me some internet service out there last week.
Reviewed June 25, 2022
I changed companies ‘cause of my hardwire. I contacted Mediacom by phone and got the phone and internet services. Set up was fast, and everything was fine.
Good afternoon Kalvin,
Thank you so much for your review. We are so glad to hear that things went so well with the install of your services. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 24, 2022
The service is buffering too much and I can't finish watching a movie. My Wi-Fi keeps going out on me too. Mediacom came out one time and the guy fixed it. He did a good job, but my Wi-Fi went out again. I had to call my brother because he's a technician also. He came and did something to it, but it continues to go out and do a lot of buffering. It's been a good two months, but I haven’t had time to call for service.
Good morning Ronald,
Thank you so much for your review. I apologize for the issues you have had. I am glad I was able to speak with you today confirming our services have been working well for you and we have had these issues resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 23, 2022
Mediacom had the best deal. I had satellite when I lived in Tennessee, and every time it rained hard, it went out. Mediacom doesn't. Any time I need service, they're prompt and very courteous, and I'm very happy. There was a time when the cable box went bad, and they were here within three hours. I recommend Mediacom to anybody who is looking for service.
Good afternoon Debra,
Thank you so much for your review. We are so glad to hear that you are having such a great overall experience with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 22, 2022
I have Mediacom's internet service, and it's good. I can see movies and I really like it. One time, I messed up and we couldn't figure out how to put it back. The reps helped us right over the phone.
Good afternoon Dessie,
Thank you so much for your review. I am so glad to hear that your overall experience has been so good. I do apologize for the problem you did have, but glad to hear our representatives were able to help you fix it. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 14, 2022
Mediacom has always been responsive and the service has been good. I'd tell others to go ahead with Mediacom if they need cable or internet.
Good afternoon Steve,
Thank you so much for your review. We are so glad to hear that your experience with our company overall has been good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 11, 2022
Someone always come, sees there’s a problem, reset it and it usually works a while but this time speeds never got up near what I’m suppose to get but tech said he thought it would build up to higher speeds which it did not and when you troubleshoot it still says noise from modem which is why I called you, I haven’t called back cause this is about 5 times last 6 months.
Good afternoon James,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you since our previous technicians came out to your location. I do apologize for the issues you experienced though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 11, 2022
We've got telephone, internet, and television services through Mediacom. If we have any problems, we can always call and somebody will come by within a day or so. The customer service has been good. They’ve always resolved the problem even though I couldn't understand some of them. As a matter of fact, the other day, I had a problem with my computer. We’re setting up a computer and the rep said, go to such and such a place to get started. Then he walked me through the procedure until I got the desired results. The technicians just come out and they go through their business and leave.
Good afternoon Robert,
Thank you so much for your review. We are always glad to hear about good customer service. I do apologize that you have had some issues but sounds like we have been able to get them resolved. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 10, 2022
I had the TV box and internet services from Mediacom but I don't use them anymore. The service was pretty good. The only problem was getting people to help with the schedule and appointments. Sometimes, it would take three or four weeks for a technician to come to my apartment.
Good afternoon Jacob,
Thank you so much for your review. I am glad to hear you enjoyed the service while you had it. I do apologize for the length of time while waiting for appointments. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 9, 2022
Our internet with Mediacom screwed up a lot. We've had it ever since we had cable with them. Our whole account had been closed. The rep said none of our records were found. I had just got all that fixed a couple of weeks ago. The internet service is in and out at least once or twice a week. I call them and they either send somebody out or they reset the router. The agents are great.
Good evening Warren,
Thank you for your review as well as taking our calls. I do apologize about the service issues you have been experiencing. We have tried to make further contact with you to ensure things are resolved. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 8, 2022
Everything's all right with Mediacom except we have a telephone hooked, and it's terrible. We get so many calls that are telemarketers. I think Mediacom sold those numbers to everybody in the world, but it doesn’t matter. We've got a cell phone that we use most of the time.
Good afternoon Jerry,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry about the phone calls. Frustratingly, a lot of new phone lines are lines that were once owned by someone else. If the previous owner of the line fills out things like forms, surveys, or signs up to win something, this is when this can potentially happen. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 7, 2022
There have been a # of incidents w/ cable connections whereas my system says there's no internet & the rep disputes me that there is. Add'l, the cable guide is lost when there's no internet & the rep can't help; I have pixelation w/ occasional black screen. A work-order is created for a tech assist but after several days, the problem mysteriously resolves itself and I am contacted via phone by a representative advising me that my problem has been resolved and if I would like to cancel the work-order.
Good morning Patricia,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry that you experienced service issues, but I was very happy to hear that everything has been fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 7, 2022
My issue may still be outstanding, but my Mediacom Technician, Jeff from business support gave me his phone number and has personally intervened into the process to help me get my e-mail problems resolved. He talks with me, listens, and has done an amazing job trying to help me. The personal touch is much appreciated.
Good morning Greg,
Thank you so much for your review. I apologize that your issue is still outstanding but glad to hear that we have a technician working on it with you to get it resolved. If you do need any further assistance, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 6, 2022
Good service for repair man. Fast and knew the problem. Replaced small DIVO signal box and cable cord that goes from the box connection and the connections on the back of the TV and programmed box to TV and made sure everything was in working order. The secondary TV is working now and signal notices on the screen and error notices, Both TVs are working good and no programs with pictures or channels. Happy with the work done to fix my problem.
Good morning Bill,
Thanks for taking the time to share your experience with us and for taking the time to write and post your review. I'm happy to hear that our technician was able to resolve the issue in a timely matter. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 6, 2022
I've had Mediacom for the 21 years I've lived here and the service has been fairly smooth, but my other neighbors have had multiple problems. In fact, my girlfriend on the other side of the development has had to do a reset, while I've had minimal. The techs have been really good. They're very friendly, thorough, and they take their time and answer all my questions very well. Mediacom's customer support has been pretty good as well. On occasion though, I get someone who doesn't speak very good English and it's very hard to understand them.
I have the internet, phone and cable bundle, but as much as I've enjoyed Mediacom's good service, they're charging too much. When the price went up a couple months ago, I did a math calculation and the rates since last year were up 20%. Lately, the bill has been $216, and it was 167 a year ago. That's almost 50 bucks. Because of the fact that rates have gone up so high in the last year, I'm considering the alternative, which is Comcast, which is now in here. My three neighbors behind me have said the same thing recently and they want to switch over. My girlfriend is very upset about the rate too, and she also wants to go over to Comcast.
Good morning John,
Thank you so much for your review. I'm sorry to hear about the billing problems that you experienced, and glad I was able to reach you today to confirm we have since gotten your billing concerns resolved. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business. We look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed June 5, 2022
I have Mediacom's cable, TV, internet, and phone. The service is okay. But I'm thinking about just going with internet. It's just a lot of money out of my pocket. $190 a month. Plus, it's a house that I'm not there often. And I found that some of the shows that they have there are not shows that I get from Comcast at my other house. So, a lot of the good channels that I watch here are not available down there. Also, some of the people were not easy to work with and aren’t pleasant to try to work with me. They just want to put me off and say, “Oh, well. That's all we can do for you.” This lady said, “Let me check and see.” And she took all of her patience. So, she was a 10. But 90% of the time, their people are not pleasant.
Good morning Linda,
Thank you so much for your review. I do apologize about the poor service you have received from our representatives that is not the experience we want you to have. Currently you are on our cheapest package for the services you have but if you are wanting to lower down to internet only, please call us and we would be more than happy to discuss that change with you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 4, 2022
There's no service available at my address. I'm going to cancel at some point. Whatever this is for is at my old address. It probably has something to do with the poor condition cable in the yard that was never done correctly by the last tech, several years ago, that failed as soon as he drove off. I couldn't get them to replace the bad spliced cable so I could bury it properly. Out here they won't even talk to me about running hardline 1800 ft from the pole....The local manager won't even talk to me. He only gave me a contractor quote of $25K. I have no loyalty to Mediacom at all. Their service goes down a lot and they aren't helpful.
Good afternoon Kevin,
Thank you so much for your review. I do apologize about the service issues you were experiencing. I am showing the account has been closed. We have made several attempts to contact you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 4, 2022
Automated answer from you. It Restored service but we still have only 2 bars of connection. It’s been nearly 3 months with 2 bars. Previously we had 4. Also we have exposed wire in our backyard. Workmen never showed up to bury although they said they would.
Good morning Laura,
Thank you so much for your review. I am glad I was able to speak with you today and confirm your service issues have been resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 4, 2022
When my internet works, it works perfectly fine. I can have my game going. All my electronics that are on the same house are going. And at the price point, it’s not that bad, either. But there were times that the internet was out, flickered on and off for two weeks. We had to wait until somebody came here, which the whole area was like that. But the customer service has been good. I lost my job a while ago and I couldn't pay the bill. They gave me a week. That was nice. They're respectful. Also, I understand there can be a variety of problems that come with this eero thing. They always get down to it and work it out for me. They try their best to remediate things and keep up the good work. I truly appreciate what they do.
Good morning Willie,
Thank you so much for your review. I am glad to hear overall you are happy with our company and your experience. I do apologize for the service issues with have experienced. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 3, 2022
We have had two technicians come on the last month. Both very nice. The first replaced all the wires from outside. The second double checked that there were no outages. I was never told we would be charged $49. And now that our wiring is up to date we have had outages many times. So irritating.
Good morning Judy,
Thanks so much for your review. I'm sorry to hear about the service and billing issues that you have experienced. I am glad I was able to reach you today to go over all of your concerns and questions to resolve this matter. We look forward to continuing to serve you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 3, 2022
2 of our outlets didn't work, was told when we moved in that all the outlets worked, so when I called about them not working the tech was rude. He told me I would have to pay for each outlet that the technician had to activate. None needed to be activated. The original technician told us the wrong cables that were active. Now I am being charged for a service call. NOT HAPPY.
Good morning Toni,
Thank you for taking my call today and for taking the time to write and post your review. I do apologize for the confusion of our technicians and for the inconvenience that this may have caused. I'm glad that I was able to resolve this matter for you today. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 3, 2022
I liked Mediacom Cable's pricing. Also, their reps are professional and helpful. They came out fast to hook me up. Mediacom is reliable, affordable and I will recommend it.
Good morning Tracy,
Thank you so much for your review. We are so glad your experience with our company has been so good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 2, 2022
Did not receive my statement so called to find out where it was as I knew it would be due. Had to call two times and was told a new statement would be sent out. I never did receive one so paid my bill over the phone. This was a big inconvenience. The lady I talked to blamed it on the postal service which it could have been, but I should have not been told they would send another statement because of today haven't got it.
Good morning Donald,
Thank you so much for taking the time to write and post your review. I am so sorry to hear you did not receive your billing statement recently. I am glad I was able to reach you today and resolve your billing concerns to suit your needs. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed June 2, 2022
I thought I was getting a pretty inclusive package, but it seems so many channels are not accessible to us. I'm disappointed at the cost relative to the service. No Science Channel, Smithsonian, Mav TV, Start TV, GAC Living and more. Just not interested in the premium movie channels.
Good afternoon LeAnn,
Thank you so much for your review as well as taking my call. We did go over the cost of the channels tiers to add the additional channels are you looking for. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 2, 2022
Technician was courteous and thorough in replacing the cable line running from the street into my house. Speed is now at what it should be. The last customer rep was also helpful and thorough unlike the first two who evidently hung up on me. Thank you.
Good morning Leigh,
Thank you so much for your review. I am so sorry to hear that you had representatives that hung up on you and that you were having such issues with your speed. I am glad that the technician was able to get the issue resolved and the last representative was helpful. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 2, 2022
I moved into a new apartment complex and for some reason, they had all the wiring underground. They told me that it was already connected for cable and internet. But when Mediacom checked, they said it was not wired. When Mediacom came out about six months later, there were new underground cables and I’ve had the service since then. I like Mediacom because I have the internet, TV, and phone all on one account. I'm thoroughly enjoying these services. But right now, my internet was out on the first of the week. Also, my Wi-Fi goes off and on throughout the day and cuts off if I'm on the computer. I need to put in an order for them to check that.
Good afternoon Tom,
Thank you for sharing your experience and for taking the time to write and post your review. I'm glad to hear that you are enjoying our services. For the issue you mentioned, please call us and we would be happy to get that issue fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 2, 2022
The technician that came to my apartment to hook up service was excellent. The people that I talked to on the phone did an outstanding job! My service is switched over and the phone support answered my questions. Thank you!
Good morning Debra,
Thank you so much for your review. We are so glad to hear that things have been going so well for you with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 2, 2022
We were notified that someone was putting charges on our account. The person who I talked to explained everything and said that it was resolved. We were happy that it was taken care of and was no longer an issue.
Good morning Ron,
Thank you so much for your review. I do apologize about the inconvenience with the bill you experienced but glad to hear we were able to get things resolved for you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed June 1, 2022
We are very happy so far with our service with Mediacom. We haven’t had a lag in our service or outages. The customer service is very friendly and helpful when we called in and we needed help. However, we asked if there was a reward for referring a new customer and they said there wasn’t. I think there should be.
Good morning Michelle,
Thank you so much for taking the time to write and post your review. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Updated review: June 7, 2022
Thank you for caring about your customers.
Original Review: June 1, 2022
This is not a fix for my household. I appreciate Mediacom for providing my service, so much, however, some things could be better. Outsourcing Customer Service to India was a mistake and will only frustrate customers. All of the techs you have sent to my home, to include maintenance crew were great guys that I would invite to dinner.
Good morning Lila,
Thank you for taking my call this morning and for taking the time to write and post your review. I'm glad that I was able to help provide you with a couple options that could work to accomplish your goals. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 1, 2022
My mother came to live with me as she became bedridden. I needed an additional TV in the bedroom. Mediacom came and did the installation. Work was done quickly and professionally. Mom was happy to have something to watch during the day.
Good morning Barbara,
Thank you so much for your review. I am glad we were able to provide additional service for you and your family in a timely manner. If you have any further questions or concerns going forward, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- mediacomcable.com