DISH Network Reviews

The two-year contract in and of itself is ridiculous, but what's worse is the plethora of things we didn't know about when we signed that two-year contract, including, but not limited to the fact that you can’t record a show in the main room and watch a different show at the same time. This causes us to have to cancel most of our recordings. The receiver in the kids’ room hardly ever works. The double title listings (HD versus non-HD) were supposed to go away the day after we bought it, according to the technician, but lo and behold, it did not. The selection of shows On Demand is incredibly limited. In other words, it sucks.

They will not apologize for their errors! I mailed my payment on time; they alleged the post office lost it, turned off my service. I kept getting warnings on my screen to pay within 48 hours from 7/5 to 7/12 before I called "customer disservice"! I am also tired of the answer from them of "I don"t know". In spite of allegedly not receiving payment, they still turned my service back on. Now, I called my bank on 7/12 - payment cleared the bank on 7/10 - posted at Dish Network on 7/8 (so they say). This is the second time since February. Also, they lost a check and will not admit their incompetence on their end! I have brought all this also to the attention of the CO Atty. Gen.! I hope everyone else does the same, also with the BBB and the FTC!

I accepted a new position which requires me to move. I had contacted Dish Network beforehand, and they informed me I could transfer my service. No problem, as I had been happy with my service. However, I found that the complex I'm moving into does not allow Dish Network satellite dishes. Now Dish tells me I must pay a $175 contract cancellation fee. When I told them this was a situation that’s totally out of my control, they said "that's not our problem". I've filed a complaint with the Better Business Bureau.

On June 29, 2012, All Connect services arranged my utilities, cable, internet, and home alarm services on my recent purchased home. I arranged to have Dish network install my cable services. I notified a customer representative that I was interested in basic cable channels including AMC. I declined HBO or premium channel for three months free. On July 1, 2012, Dish Network installation representative completed the install in three rooms with two cable boxes and three remotes included. The representative requested signatures, electronically signed on portable device.

I wanted to upgrade to their product, Hopper DVR. I was told my only options were to enter a new 24-month agreement or buy a Hopper for $800. I am a long time customer. Hopper is a significantly costly added service (about $360 a year). When the call was escalated to a supervisor, the individual was high pressure, threatening and unpleasant. Second bad experience lately was when I recommended them to a brother who is disabled, retired with a very good income. Because his only credit card is government issued for his social security, they would not allow him service unless I paid with my MasterCard! As soon as I can arrange other service, I will cancel them and pay the fee of $180 to get rid of them.

When I ordered my hopper from Infinity Dish, I assumed that is what I got. It has never done what it is supposed to. Now, they say, "I'm sorry, but you can buy one from us." I have had service for 1 month and 3 days. They now, of course, tell me that I am obligated for the two years, and they are the ones that screwed up. One of the problems with these big companies is that we, the little people, have no recourse when they push us around.

My husband and I pay $70 per month for a package that includes certain movie channels. Dish Network has decided to stop providing these channels and replace them with channels that sell tanning beds, make up, etc. They refused to lower the bill we pay for the movie channels they chose to not provide any longer. We are now being charged for these above mentioned channels we do not watch. The consumer basically have no rights in this situation.

Several weeks ago, they cut off several channels without explanation, including HDNMV and others with no notice. I called and was told that I had to pay $10 a month more to subscribe to new "Blockbuster" package. This was to keep the same channels I had before. I have 2-year contract, but they insisted they 'canceled' some other stupid package and I had to add this Blockbuster one. I find out now, Blockbuster headquarters is moving to DISH headquarters in Colorado. I put two and two together.

I had Dish Network come to my home for an upgrade. We have HDV TV's and we wanted them be HD. This was 2 months ago. No charge. Service was done and the tech told me I was all set. He hooked up all 3 TV's. Yesterday, I had an appointment to have a new TV hooked up and when a different tech came, he informed me that he could only hook up one TV as I DID not have the proper equipment needed for all my TV's to be digital. I was floored. I thought we already had 3 TV's hooked up. That was the purpose of the upgrade.

You guys made a mistake. You issued a refund twice then you deducted the money from my checking account. Okay, we are even. No! You sent me a bill. I called customer service and let you guys know you made another mistake. I do not owe you all nothing! Again no! I have to prove that you got your money back. I finally got an answer several weeks ago from someone there saying that they received my proof that Dish got their money back. You would think this would be the end of the problem. Again no! Now, you have sent me another bill saying I owe you guys money. No, I do not! So, I called your customer service, I was put on hold several times and my minutes on phone are just wasting away. Your few minutes are longer than just a few minutes. The last time, I was put on hold was for over 10 minutes and no one ever picked up. Please get your accounting up to date. I do no owe you one red cent and I will not pay you guys any more money.

I am with Dish Network for more than six years, also second house for four years. I still believe they have the best programing. Last week, one of my 722 DVRs went bad. I have two 722 and one 211. Two technicians came to the house and replaced 722. They told me it was too close to my center speaker. My bad. Then, they told me about a new whole-home HD DVR Hopper. One of my first questions was, "What is the benefit of Hopper over 722?" They told me that has bigger hard drive, 2T. Also, it has better resolution of 1080p. Wow, I was waiting for that for a long time. They called Dish from my phone for me to talk to customer no-service about installing one of those Hoppers. The customer no-service guy confirmed that Hopper has better resolution than 722. I scheduled a new appointment (guys were out of time) for the next week.

When I had the installation of Dish put in for my grandson (their home is in Cookeville, TN, his age was 4 years old) in May 2011, the salesman told me that the rate of $24.99 plus $7.00, plus applicable taxes, for a total of $32.19 would be the rate for my entire 2-year deal. It was a basic plan for him to watch cartoons and the educational channels that would help him learn. When I received the May 2012 statement, it had a rate of $64 a month! I was furious. I telephoned the company and reviewed the situation with someone who was neither helpful or could explain why there had been such an outrageous increase! I live in Georgia, They are in TN. I do not understand how this can be legal in any sense of the law. They want you to sign a 2-year contract for one rate, but do not inform you that they can and do charge whatever they want for the remainder of the agreement.

I paid $200 on bill pay from my bank. It has cleared the bank and this Terry ** said the payment went to IL instead of Phoenix. Now I have a cancellation notice.

I switched from DirecTV for a better deal. I was not satisfied from the start. I wanted to cancel after one week of installation because I don't like the channel lineup or movies and was told by customer service that I was in a two-year contract with no way out but to pay a large cancellation fee. There's no protection for the consumer with contracts like this. Beware!

I called Dish Net today in order to end my service. The reason for ending the service is because of the removal of the AMC/IFC programming. I told the account specialist (Sandra UVA) that I wanted to end the service on 8/1. She informed me that even though that date is more than two weeks away, I would be losing my local channels today. I can think of no other reason for this other than to punish me for ending the service. It's no wonder these guys have a C+ rating with the BBB.

After a year of credit error in their part, I am now being charged the amount of the credit error. First, they said it was for unreturned equipment. Last year, the tech took the equipment and then that was cleared and I was told the charges would be dropped. I got my bill and the charges are still there. I called again and they checked their system and figured out they gave me credit that was not for me in August 2011. The rep told me that I enjoyed the free five months and will now have to pay it back. I told him my financial situation has changed. I am laid off and unable to pay them the full amount. I said I can do it in payments. They want it in two payments. If not, my service will be disconnected and extra charges will be applied to my account. After being a customer for 6 years, they are not trying to work with me. As soon as my contract is done, I will be done with them and I will continue to make my payments to clear this.

I am really upset that I can't talk to a real person on the phone. I have some questions about my auto-pay that the press 1 or press 2 option just can't take care of and I can't find an option to talk to a representative.

In May of 2012, I contacted Dish to inquire if there would be any charge to my account if I canceled my service. I was told at that time my contract was fulfilled and there would be no charges. Today, I canceled and was billed a $105 cancellation charge. I feel that Dish misrepresented themselves in May or they are now lying to hit me with a cancellation charge.

I was offered a rebate of $99 for ordering the sling adapter. Rebate was sent in the form of a debit card with a 4-month expiration. Nothing was sent to tell you the PIN. I was able to use it at one place that did not require the PIN. More than $60 was left on the card when it expired. I called DISH Network to get it reinstated or have credit applied toward my account. I was told no and that I should have used it in the time period allotted. I was never told there was a time limit. I told them I might try my chances in small claims court. Their rep replied, "You can't sue a fortune 500 company in smalls claims." He also said that unless I was part of a class action suit, I was out of luck.

We have a contract that we uphold and the channels we ordered should be upheld! AMC should be put back on immediately whatever it takes. Then when our contract ends, it could be negotiated, not saying that it should be but that would at least be not so, what's the word, um, shafting! Counting my family, there are exactly 26 homes in my family that will be leaving Dish after all these years, if this is not resolved soon. Please be professional and fix this very aggravating problem. Thanks for your time.

I signed a contract and I am expected to pay. I expect them to honor what pkg I chose.

I have to say that the service is actually fairly good. However, any time there is a problem with Dish Network, trying to get it resolved is a huge problem and creates a lot of anxiety. They really try to hold you hostage. I've been a customer of theirs for 8 years, paying over $100 a month. One of their pieces of equipment, after 8 years, started to malfunction. I pay "rent" on this piece of equipment to Dish Network. They wanted to charge me over $100 to replace the equipment? If I'm renting the equipment and paying rent every month, why would I need to pay to replace the equipment? Every time I talked to them, the answer would change. When I told them I had enough and come pick up your stuff, finally, they sent someone out here.

My contract with the local cable company had come to an end and I was looking into alternatives. I had received some information from DirecTV and Dish, so I was looking at both as to determine if maybe one or the other of them would be a better choice. I contacted both, discussed the different options and packages and Dish seemed to have lower prices. Yes, it's true that you get what you pay for. I know. During my discussion with Dish, one of my several questions about the package was "Does the 120 plus channels include any music channels?" This was a sore spot for me because Time Warner has over 150 channels! Uhmm no, as about 50 are music channels and not TV channels. So, I inquired the same of Dish. I was informed that no, it did not include music channels, it was 120 TV channels.

I signed a contract with them on May 5, 2011. Since then I have had the same problems as these other reviews (CS hang-ups or pat answers!). This morning my service was cut because they won't allow enough time for the slow mail service plus the holidays! I have paid on time every month! I called them, but also got nowhere! I will be changing service next year!

We switched cable companies. Upon doing this, DISH Network told us that they would send a technician out to collect the satellite dish and equipment. Then, without notifying us to say this was not allowed as per management, they changed the arrangements we were told. This is unethical and I am pretty sure they have to fulfill what they said. They admitted the representative did say this, so they should have to honor it.

My complaint is after being a loyal subscriber to Dish Network since their creation and always having the "everything" package, they have crapped on me and decided not to cut a deal with AMC channels. They proclaim that subscribers are not willing to accept an increase of rates to keep these channels, yet I, one of their top customers, never received a poll or survey asking my opinion. Another problem is that they are giving me a 12-month monthly rebate of $15.00 to defer the cost of seeing my programs (The Walking Dead, Hell on Wheels, etc.) on other sources like Amazon.net, but are only giving these rebates to members who complain and ask for them, and are not notifying the affected subscribers by email, phone, webpage article or other simple forms of free communication. Not very fair or ethical to me. I believe this failure to negotiate is showing that Dish Network is not living up to their service contracts and all affected should enact a flood of protest to let them know we are not happy.

It's just a bunch of crap on the phone. I called them about ten times because a message kept saying that Dish was going to drop AMC and I got told, "Oh, no, we are working out a deal with them; don't worry." You are not going to drop AMC and guess what? Come July 2, no more AMC. What a big joke! The company just lies. What a bunch of crap. I wish I had stayed with DirecTV.

If you are a Dish customer, make sure you check your bill closely! I noticed that my bill seemed to go up by a couple of dollars each month. So, I got out four months of my paper bills to compare, and was shocked. Each month, they had added something. For instance, one month they had added one of my receivers twice, the next month they added another receiver twice, next month they increased the $6.00 protection fee to $7.00 (it is supposed to be $6.00 for my 2 year contract period), and this past month, they added a movie channel called Heartland at $5.00 per month. Only they were real sneaky about that too. They prorated it for a partial month so I wouldn't notice the entire $5.00 charge.

AMC - They removed this channel right when Breaking Bad is about to start. Why don't they get rid of the 10 shopping networks instead? Customer service is crap. I can't wait till my contract is over. Don't pay for their crap!

Recently, I ordered Dish because DirecTV kept increasing their prices. The very nice lady on the other end confirmed with my husband that our bill would be one price for an entire year. That and only that. They neglected to say that the bill would increase after 4 months, this included a protection plan. After being on the chat for over 30 minutes, I got nowhere. Regardless of what I was told when I signed up, they would not budge. Though it is cheaper than DirecTV (for now), they are deceitful and sneaky. I agree with most, they are scammers.

I signed up with Dish in July 2011. In Oct 2011, I had to put my account on hold/freeze because I moved out of state and did not have my own place. They automatically put my account back into active status without notifying me. When I went to ask about my bill, which had accrued charges, they told me that they put it in active service 2 months prior to my phone call. Then would not credit the account for all charges! Then, when I went to activate the account because I had my own place again, they wanted a fee for this and a fee for that. So when it was too much for me, I went to cancel. Well now they tell me that if you cancel, they will charge you for the months that the account was on hold/freeze. So, I tried to resolve this with them several times and every time, it would be on hold for long lengths of time 20/40/47 minutes, just to be disconnected. No one ever calls me back, but they verify your phone number every time you call!

My remote stopped working on my TV. I had to manually get up and turn the TV off and on and then manually change the volume. DISH sent me a remote and I had to pay $35. Then after a few days, the remote arrived and I called DISH. Now they say that they don't make a remote that works for the TV which is an LG. The former remote worked for 3 months. Now they say that they don't have anything compatible for my TV. Be very careful with DISH if you have an LG or another new TV. The supervisor said that he has mentioned this problem to DISH with no results for 4 years.

I recently purchased the Dish Network contract for 2 years and 3 months HBO-Cinemax free. I called in before the 3 months expired on HBO and Cinemax to cancel the account because we were not satisfied with the channels and poor quality resolution. They told me I had to pay $350 cancellation fee! Then, I saw 3 different plans for $22.99, which had more channels than what I already had. I was also paying $22.99. They told me I could not even switch to those programs because that's only allowed at the beginning of the contract. So other people pay the same as I do, but get more benefits and channels out of the deal. I'm stuck with poor programming for 2 years! Crooks. Someone should do something about this! You can't cancel, you can't switch, you can't do anything!

I was upset to find out that DISH Network had cancelled AMC, IFC, and WE tv because of negotiations. When I called, they made it clear that AMC, IFC, and WE were asking exorbitant renewal fees that they felt would result in rate increases to their customers, which DISH felt was unfair. We weren't happy when they cancelled Sundance, but with the cancellation of these channels, I now asked if they were going to lower the bill. They said no and indicated that they were substituting with comparable channels. The rep further indicated that if it was original program that I was concerned with, I could get these services through pay services such as Amazon. Wonderful, to save me money, they wanted me to pay more money! They also erroneously identified another cable provider is also dropping these channels due to costs. When I called this other service provider, they said, “No, the information DISH provided was inaccurate.”

I was called on a promo asking for SS numbers. Mine did not go through so your rep asked for any SS number like family members. I gave my husband's SS number to get the promo. Your rep said that worked. I asked if this bill would be in my name and not my ex-husband's. He said that it would be. My first bill came in his name, and all the other ones. I called and asked why it was still in his name. Anyhow, thanks to your rep, I have been criminally charged with a crime of ID theft. Thanks a lot for misleading me.

After several outages not due to weather, I called and explained the problem to them. After several attempts to try to reset issues, I was told they would have to send a tech out to find out what was wrong with their receiver. I was told it would cost me $95.00 for this, as I had not paid for warranty services. I told them I was paying for satellite TV service already and if they could not provide that, I would just cancel and switch to another provider. They informed me it would require an early cancellation fee. How can this be when I was not getting their service in the first place?

Some channels of my gold package are not broadcast properly due to some technical error. I don't know what is that. I want the resolution as soon as possible. The channels, which I can't view, are Life OK and Mh1.

Walking Dead - What is going to happen is that unless you return the AMC channel to Dish TV, I and thousands of customers will take our losses, close our account and easily connect with Comcast. I prefer to stay with Dish but unless you fix this, you will really be screwing up.

Dish Network is the biggest scammer. I am with Dish Network for the last 8 years. I called to cancel my account because I found better deal with the other company. They transferred me to a specialist in the cancellation department. The person told me if I get into the new two year contract, they can give me the new customer rate with the credit, and also upgrade me to the new hopper system - this way I will save money. I agreed with that, and now when I got the bill, it's different. I called the Dish Network and complained about the bill and they are not doing anything about it. They told me now I am with them with the two years contract and if I discontinue, I have to pay early termination fee. What type of scam is this? They say something and write something else to their computer. My suggestion to all, do not agree with the Dish Network until you see in writing. Their words mean scam.

I have two things against them: 1.) On a Friday, all of a sudden their service is disrupted and I don't see anything on my TV. I called their technical support and they do a bunch of diagnostics, which were of no use. They said there is a problem in the dish aligning with their satellite. A technician has to come and repair it and then they are going to charge me $95, which is way too much. It is much more than what I pay them every month, and that too for a problem for which I am not responsible. If anyone has to pay, it has to be them, because their service was not working. Anyway, this is the first story.

I received my service on 6/13/2012. I called and canceled my service today, 6/25/2012. The service is crappy. I never had an issue with so much interruption. I could not watch a whole movie without being interrupted. I was told that I had to pay $408.00. I thought I had a 30-day grace period. Oh no, once they installed their crappy service, you are stuck with it. As of today, I canceled the credit card that I set up my service with. I'll pay the $17.00 a month for the remaining months, but I'll pay it over the 24 months!

As a new customer, I selected the new Hopper system that boasts PrimeTime Anytime and the ability to record up to 6 programs at once. Two weeks later, I called to get help because I couldn't get the PrimeTime to work. I was informed that it won't work at my location because my local channels aren't in HD. When I had DirecTV I received local channels from Cape Girardeau which are HD and we're located in the center of the viewing area, so we get very accurate storm predictions and updates. DISH has connected us with Jonesboro, AR’s "local" programming, which apparently aren't HD and they rarely mention our weather because we're on the very edge of their viewing area. Their response to my complaint was, "We can't break protocol to change the local channels.”

I had an equipment problem that their techs couldn't fix. I fixed it myself after googling the problem (they don't have Internet?). Lately, DISH has been harassing me with telemarketing calls to my cell phone. I told them to stop, but they said "too bad, won't happen for 31 days." It is hard to believe that this is such a big company. DirecTV is so much superior; for that matter, so is Comcast.

I called Dish Network to get service at my pizza shop. I asked how much to get an ESPN package and he told me $12 a month. After the installation, they charged me $45 for it. They also told me I will be getting a $100 visa gift card, that was a lie too. When you call them to cancel, they told me I have to pay $17.95 a month for 24 months.

This company, DISH Network, is the most money-hungry company I have ever dealt with. They make promises they can’t even keep. Yeah, you will get Showtime, Blockbuster, Starz, and Cinemax for free, but you will lose channels if you don’t keep Blockbuster. I lost Logo (channel 373) because I cancelled and that was the whole reason I signed the contract. The Hopper and Joeys are not free, it’s just a way to get you to sign up for a service that you would be stuck with a $400.00 cancellation. DISH contracts with outside people to do the dirty work; they just want to sit back and collect. I just got DISH hooked up on 4/7/12 and my bill has went up and up.

I have never contacted or ordered Dish Network Service. I have been fraudulently charged on my debit card, not 1, but two charges for Dish Network, one on 6-18-12, for $350.00 and the other on 6-20-12, for $367.50. I am a victim of identity theft, obviously. I never had nor would I ever have anything but cable service. I reported it to my bank as soon as I saw the bogus charges, and they put a freeze on my debit cards to protect me from further use. I called the CS Department. They put me to a "Fraud Resolution Department" (so they called it). I spoke with a Rebecca, at **. She said she needed to talk with my bank, so there was a conference call set up. She said it would be 5 to 7 days before the amounts would be credited back to my account.

Since I had Dish installed, they consistently have added charges to my account although I was guaranteed there would be no increases. When I would call and complain, I was told that, "It was in your contract." Several months ago, they added a monthly charge for maintenance insurance. I called, complained, was told it is in the contract and was finally able to have the charge removed. Last evening, I called for a service call to redirect my dish and was told that if I would sign up for the $7 a month insurance, someone would be out tomorrow. When I opted to pay the $95 for the service call and not take the insurance, I was told that I couldn't get a service technician to my house for 7 days! Then I was passed on to someone else; getting passed to someone else who is trained to high pressure you into buying is a Dish policy.

I have had Dish for 3 or 4 years. For the last several months, I have been having a complete signal loss. After calling tech support, and going through numerous diagnostic tests, they informed me that they would have to send a technician, as it couldn't be fixed over the phone. I then received two e-mails confirming the appointment. The technician came, adjusted the dish, and everything worked. He told me that over time, the dish will settle and needs to be re-pointed. I then received one e-mail confirming completion of the appointment, and one e-mail with the service order. Imagine my surprise when my bill came, and I had a $95 "technician visit" charge on my bill. At no point did any of these communications tell me I would have to pay for service. Not the original phone call with tech support, not any of the e-mails, not the technician. When I called to complain, a "customer service rep" (and I use the term loosely) told me basically, "Tough for you." But if you want to have service, you can pay a $6 a month charge for "insurance" on top of the $7 per month equipment charge per receiver.

We had had Dish for 16 months. We decided to cancel it due to the high cost and the continued signal loss every time the wind blew. When I called to cancel this morning, they put me through 4 sales pitches, and charged me $175 cancel fee. I explained that we had a 1-year contract, so there should not be a fee. I was advised that Dish's policy is if you have service for less than 24 months, you are charged a fee. I have since looked through all my original paperwork and it does not mention that anywhere. Obviously, I am going to have a battle with Dish! Please ask about a cancel fee before you obtain their service!

Dish installed in 2011 was put in the vines behind apartment complex. The tech never came out to mount on pole. Fast forward to June 2012, a lot of signal loss because of the vines growing around Dish. 6/6 schedule tech to come out and charged me $65. I was able to waive this after speaking to a supervisor (Mikey) to understand if it had been done right the 1st time, I wouldn’t have an issue. On 6/7, the tech came out, cleared the vines, and said another tech would be out 7/14 to mount on pole. On 6/14, I called because they were still trying to charge for custom work. I had to speak to another supervisor (JD) to assure that charge would be waived.

My debit card was charged after more than a year ago. After speaking to a DISH agent over the phone, he assured me that DISH would not be using my debit card again for services that my sister established. Well, I was charged $262.50 and I was told they could not remove my name or card from their system. I want to remind you that this is my card that I am asking to be cancelled. I no longer want to be a part of this. The sales person said this would only be charged to my debit to get started and after that, the card will not be used again. He (DISH) also said the conversation was being recorded, but now they have no record of the conversation being recorded.

I called Dish Network to inquire about their package plans, promotions and installation. Andree from Jamaica told me he had to prequalify me and would need to run my credit report and needed a credit card number to verify against my credit report. At the end of the conversation I confirmed with him that he will not charge my credit card and I am not signing up for service. He assured me my credit card would not be charged. Well guess what, my credit card was charged for installation and 1st month. I looked up my credit card online and saw I had pending charges. I called my credit card company immediately. Together we called Dish Network and the manager told me they would cancel the account but credit card charges had not been processed yet but I should call back in a few days and request Dish to reverse its charges after it goes through.

I am in the military, moving on orders out of the state with no idea of my next address yet. I am in a rental property, which Dish Network was aware of when we entered into contract. When I called to cancel my service, I requested that they come get the dish from the property. I was informed that they leave the dish (not very environmentally-friendly). I told them that it was not my property, and that since they came out to install the equipment, they should come out and remove the equipment. I was then told that they charge $99 for that service, which was not disclosed when we entered into contract. I told them that I was not going to pay for them to come out to get their dish and that I would remove it. I asked where to take it for return and was then told that they don't want it back. They repeatedly kept trying to get me to put a hold on my account, and kept pushing me between various departments.

My name is Lisa** and I have been a Dish Network customer for many years. In 2010, I moved to Indiana and started my Dish Network service here. In April 2011, an incident of domestic violence occurred between me and my live-in boyfriend which resulted in me calling the police which resulted in his arrest and imprisonment. Upon his release from jail from April 2011 to July, he harassed me until I had to leave my home. I contacted Dish Network and informed them of the situation and stated that where I was going I could not have satellite. I asked at that time to discontinue my service. I was told that it would be better to pause my service for six months and at the end of those six months if I still wasn't able to have satellite, to call back and at that time ask that the service be disconnected. I agreed to do this.

Nothing from this company is free. Beware! After years of paying for service from Dish, I got an HDTV and wanted to upgrade. The website and all the information says that the HD service is free for life. When they came to switch the DVR (that was all they had to do), I had to sign a contract that said that I had to set up an automatic payment to get the service for free, which I did. I just called to cancel my service and I discovered there was a $10 per month fee assessed to my account for the HD service and because I was canceling with 10 months left of my 24-month commitment, I had to pay $100 to cancel service. If I ever decide to get a TV service again, it will never be Dish! This business is a racket; nothing is free or what it seems. Don't do Dish!

We signed up for Dish under their two-year contract. We had a few issues first couple of months and while not fully resolved to our satisfaction we could live with it. Well our landlord gave us a 30-day notice since he found a tenant willing to pay more for rent. We decided to leave Kauai and live on the mainland awhile with family. Since we didn't know what our situation would be like when we return to Kauai and since we weren't going to need cable with family, we had to cancel Dish. It cost us around $300 to break the contract early. They were clearly in their rights, legally, but it was also clear they have no heart. Our situation was totally unexpected and the reason we broke our contract was because we were forced to leave the home we were renting. Next time we need cable, we will deal with any inconvenience involved in order to work with anyone but Dish.

Dish has dropped a lot of our favorite channels in the last couple of years. If you drop AMC, we will drop you.

On 06/07/12, I attempted to get service with DISH. After being on the phone for hours, they said the installer would be at my home on 06/08/12 between 8am-12pm. But there was an issue with my address. I live in a very remote area. We do not have 911 addresses. They are just now processing these addresses and will not show up on a national search system. She said they would put the address in manually and all would be good. Okay.

I have been a DISH customer for almost two years. Over time, our bill kept going higher and higher. So, I called on the 15th of May to see if they could assist me on maybe lowering my payments and if they offered internet. The lady I spoke to really didn't seem like she cared at all if I stayed or not. So I canceled my service. Then around the 1st of June, I noticed they were withdrawing a payment out of my account. So I called again and spoke to a gentleman, who seemed really nice and helpful. I explained to him that I had found another company, which was able to connect my cable and internet together and give me triple the services that DISH has for a way cheaper price.

I had DISH Network installed in September 2011. At that time, DISH Network had a deal - 3 months HBO and Cinemax for $19.99 and no contract. So I signed up. Now, I tried to cancel, because I moved to an apartment complex where the unit faces North and the technician was not able to obtain a signal and therefore not able to comply with the main clause of the contract, which is to provide "the service." Not only they had the "guts" to tell me that I should have moved to a location that would allow for the service, but now they are telling me I have to pay an early termination fee of $280.00 because I have a two-year contract even though customer service and the technician told me that cancellation was allowable under these circumstances.

My son and his girlfriend said they needed me to pay a $20.72 charge for them to get DISH Network because if I used a credit card to pay it, then they could get it without an installment fee. I got on the phone with DISH and paid it, and then the person told me that they need my SSN for me to be responsible for their equipment. I agreed to be responsible for the equipment and not the bill (they said that the bill would be in Amber’s name; they also didn't tell me that my SSN would be like signing a contract). Then I told them not to use my card again. I wasn’t told anything about a 2-year contract and I never told them that someone else could sign a contract in my name. They installed it where this girl lives and she signed the contract.

I almost missed Mad Men and The Killing tomorrow night because they switched AMC from 130 to 9609 without telling anyone. Thank goodness, I read this article that says Dish is throwing a tantrum because AMC aired a negative ad. I checked my DVR and, sure enough, my AMC shows weren't scheduled to record. I had to set new timers. If I hadn't seen this article I would have been calling for someone's head to roll, but now I'm calling for adults to run the company instead of 13-year-olds.

I called customer service because I always had high definition on my TV and they said that it will be no charge for it, but they are charging me for it and I was being nice to them to see if they can work it out with me and they don’t. They say that I ain’t being charged for it, but I am being charged for it. I am really pissed because they are charging me for something that they said wasn’t gonna be charged at all on bill. Thank you for your time and please call me for more information.

My mom is 80 years old, she does not sign contracts at her age. She wanted to try Dish for all the channels it offered. So the contractor came out to wire up the house. He was here all day long, about 8-10 hours. You would think that the cables would all be tucked away neatly like they are supposed to be. Not hardly. In one room, about a foot off the floor, the wire goes across a corner. I should have known then what was in store. Anyway, she didn't notice that for a few days. I am trying to help her find a more reasonable service. They jacked up the price on her.

I have had DISH service for my home and RV for about 10 years. Every time we used the RV, we would activate the DISH and then deactivate it upon our return. Then this last time I did, I was informed that it could be paused only one time per 12 months and my RV service was terminated. When I called to see what was going on, they informed me of the aforementioned policy and that the RV service was terminated due to me pausing more than once in 12 months. So I called DirecTV and ordered one of their packages. Meanwhile, I see a DISH ad in the "Motorhome" magazine wherein it stated "pay-as-you-go TV service plan, you can start and stop monthly service as often as you want - at no extra charge."

I wanted to sign up for the Universal Sports Network because of its Olympics event coverage. The phone person suggested I drop the America's Top 250 package and sign up with America's Top 200 package, in order to keep my monthly bill almost the same. We are already paying over $90.00/month for our Dish Network subscription. I asked him if I would still retain the NBC Sports Channel, which is where much of the Olympics coverage is going to be located. He said 'yes.' This turned out to be not true. I no longer have access to SPNBC. It irks me that the so-called 'Premium' Sports package does not include the NBC Sports channel. Did Dish Network realize that its subscribers would have to sign up for both the so-called Premium Sports Package and America's Top 250 package in order to watch the Olympics?

I was not happy with TW, so I called Windstream (who also included DISH as part of their service). DISH blew their appointments twice before finally getting to my house. Then the guy installed the dish on the roof of the house facing directly into a tree (with no leaves at the time). I questioned him about it and asked, “Won't the leaves affect the service once spring comes?” “Oh, no. No problem at all.”

I was with Dish for 9 years. Forgive me if this has been discussed before. I switched to DirecTV for about half the price. Dish on the phone said, "We could have lowered your monthly price." On the phone when I cancelled my contract, they offered a much lower contract. I have been overcharged for all of these years. Maybe it was my fault for not investigating others. I just want to add my name as a dissatisfied customer who was screwed for these many years.

After my existing Dish system was replaced with a Hopper/Joey system, I was told via email that I had to ship the two old receivers back to Dish at my expense! That is not in my contract, but they say I must do it or have my account charged for the two old units. I am happy with the Dish system, but I have found that when a business' integrity slips, it often foretells the end of the business.

I was speaking with Bryce out of Milwaukee, Wisconsin. He told me that it was going to cost $107.00 today to get service. I told him that it was too much and DirecTV was charging me only $21 to get service and $39 a month. Bryce then went on to say, "How much money do you have?" I told him that I did not want the service. Bryce kept on asking me how much money I had and finally, I told him I did not have any money. Then Bryce said, "Well if you don't have any money, then why did you call today?" I then attempted to get his badge/ID number and he would not give it to me. Bryce was very rude and I hope this issue can be resolved.

I am writing to you because you have dealt with Dish Network and I am hoping you can send me in the right direction for help in this matter. We decided to cancel our services with Windstream/Dish because the Dish was always freezing up and not working right since installation of the service. Also, our bills were always going up. We just tolerated it for way too long. On March 29th, we called to cancel our Windstream bundle package. Windstream cancelled our internet and phone service then transferred us to Dish Network. Dish said we had to be paid in full before we could cancel. On April 6th, we called Windstream to cancel Dish and pay our balance in full to date $397.45.

I would like to summarize the experience I have had with your company so far. On 5/24/12, I asked to be a customer of Dish but wanted to see a summary of the contract before signing up for service. I was told this could not be done. The contract would be sent after I started service. On Friday, 5/25, the installer, after installation, asked me to sign his tablet with my e-signature showing I received your equipment. I asked him about my contract, 2nd request, and he said I needed to speak with the company. On 5/27, I called the company and requested the contract, 3rd request.

I would like to summarize the experience I have had with your company so far. On 5/24/12, I asked to be a customer of Dish but wanted to see a summary of the contract before signing up for service. I was told this could not be done. The contract would be sent after I started service. On Friday, 5/25, the installer after installation asked me to sign his tablet with my e-signature showing I received your equipment. I asked him about my contract, 2nd request, and he said I needed to speak with the company. On 5/27, I called the company and requested the contract, 3rd request. After 10 minutes on the phone and telling the rep. Orlando, operator **, to please email me the contract, he put me on hold and I was eventually hung up on. I called on 5/29 with my 4th request with rep. Jason, operator # ** for the contract. It is my understanding in the state of NJ I needed to be given a copy of the contract within NJ rescind period of 72 hours. So, I believe because of this, I have the right to cancel service. Please advise.

I was with DISH Network for about 5 months. Only 2 out of the 5 months were they able to provide service. It was always a problem or another. Dealing with their customer service and technicians was an experience I do not wish anyone to go through. On the day of the installation, the technician left a DISH Network cable running through my residence. That caused my little girl to trip and fall. I paid as agreed every month and they did not provide me with working service. Of course, they charged me $335 for early termination fees even knowing that they failed to deliver service to my house.

TV reception: Nothing. They did nothing to help me. TV's not working. I spoke to Dan, a supervisor. What a joke.

TV keeps freezing up. They said I need a new receiver and were going to charge me. Then, I told them I didn’t want it. Now, they are messing with my TV. I talked to a supervisor named Dan. What a joke, no help. My 2 years are up so as soon as I find who I want to change to, good bye Dish. You are a terrible company. Your service is terrible. I can’t wait to get rid of you.

They tell you you're on a 2-year contract, but they don't tell you that if you put your service on hold because you lost your place and then you finally find a place, it's like they punish you because then they tell you you have to stay with them longer. And I don't think it's fair when you're trying to terminate services, specifically when you're living on a fixed income from disability. Please help me on what to do.

First, they charged me 75 dollars this month for basic cable. When questioned about increase, they said my contract was up. When canceling secondary to move, they told me I would be charged a deactivation fee due to my 2-year contract wasn't up. I told them I would have free cable at the apartment I was moving to; they said I still wasn't out of contract because they provide services in that area. They said they would prorate the 75 dollars because it was the beginning of the billing month but said I would not get any money reimbursed due to my 2-year contract. I would not allow this company to use their automated service. They will take your money and be unfair about any refunds. Dish Network will never have my business again and I will gladly tell anyone that will listen not to use them and why.

I tried to get DISH service, but the service person could not get a signal. My credit card was charged for the order 4 days before any service might have begun ($54), and for a processing fee ($50) one day before anyone was here. The $54 was credited back to my account the next day because the service person made calls immediately to DISH, knowing that there would be a delay otherwise. Yet when I got my credit card statement, the $50 processing fee was still on there 2 weeks later. When I called, they said they would refund it in 3-4 days. The point is they charge for service before it happens and, in the meantime, borrow your money for weeks or keep it if you don't notice. I strongly recommend that people steer away from DISH. I'm sure the stink carries over into a service relationship.

DISH would be great if they had on demand like Comcast and you would get every channel in your package, not just some. But the problem is that I lost my job and was going to be late for the first time. I asked for a few more days for $42.00 and they said no. Comcast would let you go a whole month if you keep up with your payment. I changed to DISH to see if I would like it better - I kind of did. Then, something in life happened that you have no control over, but thanks for the time I had with your service.

Dish Network promised me my local TV stations. Guess what? I live in West Virginia. I work in West Virginia. I was born in West Virginia. I don't like Yankees. I know it's an attitude and not where you are from, but I want my local TV stations. All the so called local stations are from Pittsburgh. I don't care what goes on up there. That is their problem.

I changed from Time Warner to Dish Network a few months ago and I have so much problems. Every month, the billing is different. The prices that they give in the beginning are very deceiving and when I decided to cancel, they told me that I have to pay 17 dollars for the term of the contract which means 24 x $17 dollars. Most of the channels they are offering are useless. I recommend everybody not to use their services. You are going to regret for sure.

My wife is getting repeated calls from Dish Network about a past due bill. We do not and never have had an account with Dish Network. I have called to get this matter resolved 3 times and each time, I am told that her number will be put on a No Contact list. We are still receiving calls and this is getting beyond the point of being a nuisance. It is harassment. This needs to stop at once. I cannot believe this is the way you conduct your business. I would like someone other than your call center to look into this and take whatever steps necessary to see that the phone calls stop. The number you are calling is **. My wife has had this cell # for over a year and the calls started about six months ago.

I installed and paid for the satellite dish in 1998 and subscribed to what was called "Dish Pick." One could select any 10 channels for $1.50 per month for each channel. In March 2012, all channels disappeared without notice. After phoning customer service, I was told that they can no longer offer "Dish Pick." I would have to select one of their higher-priced packages. I terminated service at that point.

A DISH Network employee drilled through the ABS drain pipe coming from our upstairs toilet while installing a cable for a wall-mounted TV. The installer not only drilled into the drain pipe, but he ran the cable completely through the pipe leaving two holes in the pipe, which he then caulked with silicone. We discovered all of this over a year later when our flooring began to show signs of buckling. It seems at some point, the silicone that was sealing the holes failed and sewage began leaking down the wall and into the flooring every time we flushed the toilet. ICK!

Ever since I signed up with Dish Network's service, they have engaged in bait and switch tactics where they quote a low rate for service and the bill arrives and it is double the amount. I was promised $24.99 for service (which was only for 3 specialized international channels) plus fees, which the sales agent said he couldn't quote but would be minimal. Also, a $10 discount was promised if I opted in for direct withdrawal payments. Then, they offered 3 months' free premium channels and free Blockbuster online, for signing up.

After an electrical storm several days ago, I was checking my dad's DISH box. Two TVs, 3 phones, 1 cell phone, 1 garage door opener, 2 VCR/DVD players, along with 4 neighbor's electronics were burnt. Note that the "222" model unit still had small lights. After hooking up a live TV, we found out that we had total signal loss. My dad had already done the cord check and the on-off thing. I tried the reset option.

The worst experience I’ve ever had with a cable company! Bad equipment, bad signals, and waste of lots of time over the phone with tech support. I won’t recommend it to anyone! I gave them 3 opportunities to fix the problem (after talking for hours to tech support) and nothing. Every new box I got, got the problem worse. I am sorry I took so long to ask them to go to hell. And keep any extra money I paid. Keep it! And keep your useless boxes.

I called to upgrade my service from 622/722 to the new Hopper system. I also wanted to save my DVR'd programs that we have not yet watched. I spoke to a Dish representative on 5/21/2012. She told me that both requests were no problem. She explained the Hopper fees, and transferred me to tech support, so they could advise me of the type of external hard drive I needed to purchase to copy the files from the 622 and 722 so I could transfer the programs. She then proceeded to schedule the install for the same day. The technician showed up, did the upgrade. I asked him if I could keep the DVR's so I could get the files off. He told me that Dish would send me the return boxes, so that would not be a problem.

I spoke with the "Loyalty" Service Department with Dish and told them I could no longer afford their high fees and needed to bundle my phone and internet as well. I was told internet and phone bundles weren't available in my state and they offered me $10 off my monthly statement. I told them that wasn't nearly enough to compare with the lower rate I was quoted at DirecTV so I was told I could terminate their service. Now that I got DirecTV today, Dish said that I would owe them a termination fee of $70, plus I have to pay $17 to have "their equipment" shipped back. None of this was mentioned to me when I had them on the phone! Needless to say, I've also had 3 DVRs replaced in less than 2 years with Dish.

I contracted Dish service 3 months ago because I have had it in the past when I lived in another state. Once it was installed, we found that I had to run cables to my router from the receiver, which is in another room. But I was more displeased a few days after I got it installed, when I found that you cannot watch another channel while you are recording another. With the previous system (U-Verse), we could do that. There were other issues with them. We called and they said that they were working on improving this. Now they have the Hooper that allows to do what we want, but they want to charge me almost $400.00 for an improvement that other companies already have. This does not speak well of the company, specially when I just signed. Also, I will need to start a new contract for 24 months.

My first initial call was at 7:39am on 5/18/12 and I have to be at work at 9:00am. I reported my payment I paid on 5/17/12 to Wal-Mart with 10 digit receipt number ** to the representative who answered. He in turn transferred me to his supervisor who I gave the same information. She asked me how much was the fee and the amount paid toward my bill. I told her I paid $134.83 the total owed. My bill said total due by 6/6/12. So she in turn, like the representative, told me that they should receive my payment on Monday 5/21/12, but she also informed me of the promise to pay that a customer can only use once a year and that my service would be restored in 10 minutes. I didn’t have time to wait to check. I had to get to work.

I called Dish yesterday because I was asking about trying to upgrade to The Hopper since I have three little ones who love to record their shows. I am constantly hearing fighting about someone being left out since I only have the one DVR box, therefore, can only record two shows at a time. The first guy I talked to told me that I was on a prepaid account. I then asked how much longer I had on my contract because the prepaid designation was supposed to drop off my account after my contract was up. He told me that my contract had been up since June of last year so I was a bit perplexed. I then asked him, if my contract had been up since June of last year, why had I not been credited with my deposit that I had paid at the time of signing up for the Dish service? He replied that he did not know and asked if he could put me on hold for a second.

I have been with Dish for years and decided to end my services due to the lack of TV our family watches. I have never spent over 20 minutes over the phone, trying to disconnect without being bombarded with a sales pitch. I asked to speak to the supervisor (Nick), and he indicated if the 2 people prior to him (loyalty group) did not try to attempt to save me as a customer, they would be in trouble. Why would that be my problem? Also, the customer service from Nick, the supervisor, was the worst experience I have ever encountered over the phone. I did address to the supervisor what a terrible experience I was having, and he indicated what "award" Dish has won this year. Really? Who cares? I wanted a simple 5-minute dialogue to disconnect my service, not to hear a sales pitch with 3 people.

I had several issues with the billing and a problem with the one of their quality control programs. I called and tried to discuss the situations with a customer service agent, who as had been the case in previous contacts, began to blame me, the customer, and defend Dish Network. I then asked for a supervisor. I was on hold for 22 minutes and then I hung up and called back. I again asked for a supervisor. A few minutes later, I reached a Chris. I'm sure by this point, I sounded a bit disgruntled but I tried to explain to Chris the problem and he immediately began to defend Dish Network. I told him how rude and difficult their customer service departments were and that obviously, I was not alone in my frustration and told him of other comments I was looking at on this site. He began to argue with me telling me about all the awards they had won and that he could see from the notes that I just could not be made happy and began quoting things I had supposedly said in the past which were not accurate. At this point, I'm getting angry because I'm the customer and again I'm wrong and being attacked and then he begins to tell me that I'm being rude to him.

I cancelled my service on December 29, 2011 and they kept automatically charging my checking account with the monthly fee of $57.52. I called and spoke to someone and they said that I would be credited for the month of March and it was credited back to my checking account. I agreed to pay the January and February bills only because Time Warner told me they would take care of notifying Dish that the service was discontinued and they never notified them. I then received a bill of $105.32 which I called to verify the charge. I was told that now I am being billed $172 because this bill for $105.32 did not reflect the December charge that my bank credited back to my account. I told them that I would pay the $105.32 because that is what I agreed on.

I called Dish a month ago and asked how we might lower our Dish bill. We were told we could deactivate one of our receivers when not in use for a time. We did that for about a week and then called and had it reactivated. We were charged an additional charge of $23+ to reactivate this receiver. On the initial call, I was told I would not be charged for the days not in use. To be charged $23 when the monthly initial cost was only $17 is not right. When I called Dish to ask about this, the first contact person I talked with was helpful, just to the point of not knowing what to do. I asked to speak to a manager. Someone came to the phone with a very abrupt yes. When I tried to explain to him what I was calling about, I could tell he did not care. I asked him if he needed our account number and he said "no, what do you need?". I told him that I could tell he did not care if he helped me or not.

I have been trying to get out of my contract for Dish for over a year now because I have been so unsatisfied. I'm in my last month, thank the Lord, and they have managed to make me angry again! First of all, the overall service is awful, I feel like it is never working. Second of all, when I wanted to add more TVs and pay more per month, they were going to charge me $50 a TV to do that even though they were coming to install the dish because of a move anyways. So 2 out of 4 people in my house haven't had cable for a year now. The customer service is always awful, they never fix any of my problems and are extremely rude about everything.

The first tech came and assured me my remote and whole house sound system would not be impacted by the installation of the satellite system. Two hours later, my universal remote was somehow affected as well as my whole house sound system. He then told me he had to leave, but another tech would come the next morning. The new tech came and told me that the first tech did everything wrong, but he could fix it. After three hours, and his boss calling him, telling him he was taking too long and to leave, he left, but told me he had a buddy who could come and fix it (for a reasonable price). I refused his offer, and called Dish customer service. Dish then sent one of their own men who told me he couldn't restore the universal remote or the sound system, but he did get the TV working. A few moments after he left, the TV stopped working.

After going a few months without my service, I decided that today I would pay my bill. In doing so, I was directed to a representative in India, a man by the name of Leo. He charged my credit card and told me that there was an error telling him that the bank would not approve the card. He said that he would charge the card again to make sure the payment went through. I told him not to charge the card twice; however, Leo did what he wanted to do anyway. He stated yet again that the bank would not accept the payment. After I got off the phone with Leo, I checked my bank account and it showed that my account was charged twice.

I live in the woods and it does not work. For the last two days, I have had to run up and down the stairs about 50 times to unplug the thing and it would still not come on. I told them to take it out but they said it would cost me $450.00 to take it out. That is a joke.

Unauthorized Installation - I have leased my property at **. It stated on the lease that no alterations should be made, including antenna or other equipments, without written consent of the owner, myself. These renters do not have my authorization or consent. Did you all not check prior to installation? I hate that ugly satellite dish on my new re-roofed house.

My grandmother called up there to ask about her service and Daniel ** was very sarcastic and short with her. My grandmother felt that she was being rushed off the phone and she did not appreciate that and neither do I! This man needs to be suspended for the way he treated my grandmother and because of his attitude, my grandmother decided to change cable companies. I'm sure this is not the type of guy that you want representing your company. If it is, then we do not need your services at all. Daniel should be fired or dropped to a much lower position to help his customer service skills.

My out-of-state brother cancelled his Dish Network service when he entered a nursing home. I provided my address for final billing and shipping box for the receiver. They did not cancel service. I received no final bill or shipping box. Follow-up call to them gave me a verbal resolution on those two issues, but there’s no action yet. Today, I received a notice that they will charge my credit card for a cancellation fee. Entering a nursing home should be a valid reason to cancel service. I cannot find their cancellation policy online. This should be a disputable complaint. Yes, I would appreciate some help with this. Thank you.

Dish Network is a scam. Dish Network commits deceit and uses deceptive practices as they conduct their business. They will entice you with free services such as HBO for a limited time, and then with no notice jack up the price to full scale. The commercials take up over 50 percent of the programming so you pay to listen to that stuff being forced down your throat with no compensation. If you leave the land line disconnected so they can’t profile you, then they charge you an additional fee because they claim they have to manually enter your receiver.

A man from Dish Network called my house one night many times before I finally came home and picked up. He then started bothering me to upgrade my package which I declined, and asked me to tell him my account information so he could check my package on his system. After I gave him the info, I declined the package, but then he said that if I did not upgrade my package, then he would have to cancel my account! I just hung up the phone.

I called to cancel Dish Network's service. I have the basic plan and tend to get more infomercials than I can stand and for $47.00 a month, I've decided I don't want the service anymore. I have continued to reduce plans as the costs have continued to rise. So in calling, I was told that I would have to pay $34.00 to send the equipment back. I asked where I could drop it off and was told they don't have a location for that. What a rip off. I have to pay almost an additional month to ship as I would continue the service. The customer service supervisor or rep does not want to help and refused to transfer me to the department manager.

Recording Spanish movies accidentally - Why can't the Spanish channels be marked as Spanish on the directory so I don't record the movie in Spanish?

I take the Dish Network service from a walking retailer. He called a Dish Network supervisor (he introduced himself as a Dish Network supervisor) and I gave him my phone number, Social Security number, date of birth, credit card number, expiration date, CVC, address - everything. He ran my credit record and then (he said that the record was perfect) he gave me a price for Dish Latino package for $23.00 (full year) and $38.00 (second year). I paid $78.94 in advance for the installation.

After going through 7/DVR units in 7 years, I was mailed a replacement box which was initiated by a Dish tech based on pixelating or picture scrambling. I complained that every 10-12 months, I need a new box. The hard drive crashes. They promised up and down the line that they would get me a service manager out to my house and not a technician because something else could be going on. Dish lies. They sent a technician. I did not need the box they mailed me. I am handicap and not driving. They said that they would charge me to have the box picked up at my house. They said to have someone do it for me. They said if I drive it to UPS, it would be no charge. I explained my situation and requested a supervisor. I was place on hold and then hung up on.

I called to cancel an account when they dropped the local stations from their service. Finally, I tried online chat to confirm when they are coming to pick up the equipment. Would you believe that their "system was updating and they were unable to access my account"? I tried the website to confirm they had cancelled my account, finally got smart enough to remove my credit card information and disallow charging that card (after two more months of them billing my card!). Yes, I am past dissatisfied and would like everyone to know about this company and their lack of response.

I have done recharge for three months by net banking. Fifteen days before today, I opened my TV and it kept asking me to, "Recharge your Dish TV." How is it possible? I don't know. I also gave all the online details. On 2012-04-17 at 05:04 pm, I sent in a recharge request which has been successfully processed, with transaction ID ** in the amount of $1,050.

I have DISH network at my house in Puerto Rico. In December of 2010, I was there and had no service. After 2 service calls, I was told the receiver was "bad." At that time, I was told a receiver would be sent to me overnight. I did not receive the delivery after 7 days and left the island. Once back in the States, I called and spoke at length regarding getting a new receiver. I was told that the old one had to be returned shortly after the new one was sent out. As I did not have it with me, I was told that when I was to return to Puerto Rico, I could call and get a receiver sent to me here in the States and then extra time would be given to me to return the old receiver. I was also told I would receive a credit for all the time I had the inoperable receiver. Since I did not get back to the island in 2011, I called today to discuss this. There is no record of the calls made to DISH other than for service. I am out hundreds of dollars for a service that I could not use had I been in the house there. What a mess; horrible company!

I got Dish Network through Direct Connect. They gave me the HD Package. On installation day, the Dish tech installed a dish on the ground and used bricks to hold it. We didn't like the arrangement. Anyway, after installation, we realized that the reception is not as good as AT&T U-verse. The tech told us that we don't have HD package and if we need HD, we need to pay more. He asked me to sign an electronic pad that both the TV are working and reception is coming. He suggested us to call Dish for HD issue. Well, one of our friends called a day after he left that we are not answering our phone. When we checked, we found that our phone service is not working. We found out through the phone company that the Dish guys used cable service wire for his convenience to connect two dishes so he doesn't have to pull wire all the way in the home.

I had Dish Network installed about 7 months ago. At that time, Dish Network had a deal 3 months HBO and Cinemax for $19.99 and no contract, so I signed up. Now I tried to cancel, they are telling me I have to pay an early termination fee of $279.00 because I have a two year contract. I talked to an executive named Antonio. He stated that if I had the coupon pamphlet with the offer I installed my services 7 months ago, he will waive the fee. So that's what I am doing now. I had so many of them, now I can't find one. Just my luck. Now I know Dish Network are truly are a bunch of crooks, stealing people's money like taking candies from babies. It's so easy for them to do.

Because of circumstances, I had to move out of state prior to the end of my contract. I called to cancel my services, gave them my new address and etc. so that I could send back my equipment. One day according to one bill, four days on the other bill, prior to the due date without my consent (and no, I was not set up on auto pay), Dish pulled out my final bill from my checking account. I had no intention of paying the final bill from my checking account since I needed the cash and was going to pay with a credit card. I called Dish and the first person I talked to said nothing could be done. The second person said to call back on Monday after the funds had been posted and they would issue me a credit to my checking and take the payment from my credit card. I called back on Monday and did this. Well lo and behold, they took the payment from my credit card and then credited back my credit card. Now they say there is nothing they can do about it.

System did not work properly - Dish refused to fix: I ordered a nice package from Dish and the installer was here as promised. That was the last good thing that happened with this company. We were told (by the installer) that our 4 receiver “Hopper” DVR system with 3 “Joey” receivers would only allow 3 people at a time to watch what they wanted and the 4th person would have to watch what the last person on the system was watching. Although that seemed a little strange, we agreed since we sometimes watched the same programs anyway.

I called to have Dish Network installed against my better judgment. The first time I had Dish, something happened and I lost my signal. They sent a tech out to fix it, but he could not get it to work properly. I talked to the people at Dish and finally got transferred to a manager who told me, “We don't know what to do, but we'll be happy to upgrade your service and see if that helps.” I canceled and they didn't seem to care in the least.

Dish Network took money from my credit card without authorization - In May 2011, I contacted DISH customer service to tell them I was moving from AZ to CA because of the recent death of my husband. I told them to cancel my service as of June 30, 2011 and asked for instructions on what to do with my equipment. I was told the cancellation would take place and I was told the equipment was mine to keep and I was supposed to take it with me to my new location.

I moved, and DISH said I could move my service and that it would stay the same and they would put it on pause for $5.00 a month. When I got moved and they turned it on, I got a bill for $203.00. I called the supervisor, who was rude. He said they were pro-rated and I lost my discounts because of the pause.

I found Dish Network's practices to be unethical and unprofessional. Customers are routinely billed charges that don't apply to them - e.g. I had been billed $9 and $6 for "receiver" and "protection plan" that were supposed to be free. Despite calling and reminding your agents three times and the agents agreeing to remove these charges, the charges still kept on appearing in my bills. One has to be prepared to "waste" at least 40 minutes every time one makes a call to them. I called Dish today with a request to remove these charges and pay the outstanding bill for the month of April, although Dish sent me a bill for $120 for 2 months. The agent agreed that I should not have been charged $15, apologized 50 times and that it was a mistake. He agreed to charge my Visa only for one month.

I called 1-800-828-2417 when I looked for Dish Network for service in Texas. This is not Dish Network, it is Sterling Commerce Company and they charged $50 to set up the Dish Service at my home. Per the Dish representative, Dish is not supposed to charge anything for service connection; but this company led me to believe that they were indeed Dish Network and that the $50 was mandatory to get the service set up.

I tried Dish out for the first time. Prices seemed really good and I was concerned with a specific channel in my package. I asked the sales rep several times if the channel was included with the price she quoted me and she said several times and she clarified yes, that the channel was. After installation, guess what? Channel is not there. I called Dish and they said I have to add another package for more money! And I told them the woman I spoke to said several times that the channel is included. Dish said it was a mistake. So the boxes are set up and not the channels I want that I was promised for, for my specific price package. I was mad that I been lied to and wanted to cancel. I have never been so frustrated! They would not let me cancel the account; I had to talk to three people for like an hour on the phone. I just wanted to cancel my account. They would not take no for an answer! They kept on putting me on hold and transferring me, complete **, worst company ever!

These guys are absolute frauds. The girl who sold me the connection said weather does not effect the service. Absolute baloney. The connection goes off very often with weather and when you switch from one channel to another, there is a delay. It's one or two seconds but makes you wonder if it's coming back. Sometimes, the signal loss is without weather reasons and when you call them, they will tell you that you are sold and then they will sell you insurance so that a technician can come and fix the problem. Well, the signal comes back after a few hours sooner than the technician, so insurance is wasted again.

We were told that if we didn't have all the equipment back to them within 30 days, we would be charged $400. They then told us that it could take up to 10 business days to ship us a box to return equipment, allowing for weekends and UPS shipping time that could take up to three weeks and leaving us only one week to return ship boxes with equipment. They only have to stall a couple of days to put us over the 30-day limit and they can hit us with a $400 charge. This is a deliberate ploy to scam any customer out of $400 when they cancel.

I switched to Dish under a promotional offer. Service was supposed to be $34.99 per month and before we were done, services were $ 57.99 per month for the $34.99 package. They advertised free HD for life with a $99 charge which I paid upfront ($149.99 for the install). They said we did not need 2 receivers as both TVs would have have the DVR service and we would be able to record 2 shows at the same time. We were advised that TV 2 would be able to be watched regardless of what was happening on TV 1 and that was not the case. If 2 items were being recorded on TV 1, then TV 2 could not be watched without stopping one of the recordings on TV 1. TV 2 had a high definition cable and I paid the $99 for life for HD, but now I am being told that I need to get a different receiver. And guess what, pay even more above the promotional rate of $34.99 to a whopping $7.00 a month - again already paid the $99 for life for HDTV which amounts to $168.00 over the 2 year contract. Oh, yes, a contract for this wonderful service and lies.

I uninstalled their product. My old fashioned TV antenna wires were cut (up 25 feet high on a pole). So, now my old TV antenna won't work. I just need them to fix a wire and they won't do it.

I have been a subscriber to Dish Network for several years. I recently upgraded my service to HD programming. I was told when I ordered the upgrade that there would be no additional charge and I had auto pay set up. Dish sent a tech out and he set everything up on the equipment end of it and was very courteous. The problem began when I went to look at my bill online and saw the extra charge for the HD programming. I immediately called them and reported the charges. The lady I talked to advised me that I needed to go to their website and sign up for the free HD for life. I told her this was the first time I was told this. She walked me through what to do and I followed her instructions while we were on the phone. She told me she would adjust my bill and remove the extra charges.

I am currently having a very bad experience with Dish and my Hopper and Joeys. I have been a Dish customer for 10 years and recently decided to upgrade to the Hopper and Joey, which meant signing up for a 24-month contract with them. They installed the same last Tuesday and informed me at the end of the installation that actually the software doesn't let the two Hoppers talk with each other, so it is like having two DVRs. They said they are trying to fix the software, but it is not as advertised at this point. I was assured that it will be fixed and that I was going to really enjoy the Hopper and its features. Within 2 hours of the install, the Hopper and Joeys no longer were receiving any satellite signal. So I called tech support who had me do different things trying to fix it which didn't work. Ultimately, they told me they were going to have to send a technician, but the technician couldn't come until Friday. This was only Tuesday and they can't come back and fix their install until Friday?

I called to set up an account. The person instructed me they needed a card to do a background check, but they wouldn't charge that card to do so. I picked one of cards quickly with the understanding I could set up billing on a different card afterwards since nothing would be charged to do credit check. The person billed that card, which is a business card that impacts my preset charges for my business (lead purchases). I was also charged by their parent (Infinity) a service set up fee.

On March 26th 2012, DISH was to be transferred to the above address from my previous address, ** Alexandria, MN 56308. This was to be a free service. When the installer arrived, we found that the twin home I have rented cannot have DISH. The installer called the office and explained the situation. They talked to me and the young lady was very apologetic. She stated that they would void my contract and I would be receiving either a deposit into my checking account that day or a check in the mail in the amount of $122.00. Also, they would send me a box postage pre-paid to return their DVR box and 2 controls.

Dish Network unfairly charging me a cancellation fee for breach - After being a loyal and valued customer of Dish Network for 3.5 years (August 2008), I elected to make a change and try another company. Over these past several years we had experienced numerous issues with our DVR Box. Sound issues were reported and their follow through was unsuccessful. Back in September 2011 after several attempts to resolve the technical issues, they admitted that they could not fix it. The online help/technician said that he was going to place a requisition to have it replaced, and stated that one would be sent out to me and that instead of asking me to hook it up, that he felt a technician should be sent out to service my needs (this was very kind and appreciated it due to unsuccessful attempts to repair it over several weeks). So they did and a gentleman arrived, switched the boxes out, and everything was fine.

I phoned 12:25 p.m. on 4-17-12, spoke to "Jason" who refused to tell me why my monthly charge increased 25% in one month and he refused to let me speak to a supervisor.

After 2 years of satisfactory service with DirecTV, we thought we would switch to Dish to save a little money. The setup was a nightmare, the representative spoke broken English. I could barely understand him and he didn't seem to understand me very well. I was uncomfortable after the call, even more so the next day when I got the email confirmation showing only 2 DVR's. I had explained that we have a teenager with a TV in his bedroom who watches completely different programming, and we needed independent DVR capability for his and our main TV.

This is the most insulting thing I have ever seen in my whole life. The reruns is insulting and cheap. A horrible ripoff. Same thing over and over, Much like Chinese torch. How can you continue to rip us off like this? Ungodly movies over and over that my grandparents watched. Do you spend one dime on anything new or just go to the archives movies and programs? From 2-100 years old. Come on, I am insulted with this **. I will not quit until you give us something for our money. You are a ripoff. ** showers over and over again. You wear me out with the **. Then when you add something new, it's some **. It's so stupid, it is an insult to an idiot.

On three different occasions, I was told that I would have a month's payment waived due to their error. However, I continue to get billed for that payment along with a late payment fee. I was told that my bill would be $74.19 and when I received the bill for this month, it is $155.38. I have been fighting with them over this issue since February. I have called several times and they treated me very unprofessionally and assumed that I was lying about the refund. Finally, I was told that I needed to file a complaint to their corporate office. What a joke.

First, after being prompt to various numbers to get information on Hopper, I was connected to "Rick," I never fully understand what "Hopper" was about because his English was so bad and barely audible. After saying "what" and "what did you say," I got fed up and decided that I probably don't need Hopper if I can't understand what he's saying, it's probably not worth it. I asked to be transferred to someone else who spoke better English and I was transferred to Chrystal who then transferred me to Vonetta, which is guy by the way. At any rate, I inquired about the $19.95 internet special with rates starting at $14.95. Vonetta then informed it was $29.95! Huh?!

I am not an expert in technology. All this time that I've had the service with DISH, I thought it was HDTV (because that's what they promised to me when I signed up). A friend came over the other day and mentioned to me that my cable was not HD. I called today and spoke to Ernesto, a supervisor, to request they help me because when they initially installed the boxes, the technician never told me it was not HDTV as they promised it would be. Now, DISH wants me to pay for the HDTV boxes. I don't think it is fair to me as a consumer who has been deceived. Please help me, because first, I don't have the money to change them, and second of all, it is not fair they want to charge me.

It's absurd that DISH switched satellites, and by doing so, it removed only our most favorite channel (Channel 9413: Almavision Spanish Network), while other channels are still current. Now, DISH wants to switch antenna/dish to a higher reception, but it is charging $95 to do it. What a ripoff to us, loyal customers. When I signed up to our contract, nothing about this issue was mentioned. I've spent hours with their customer service "technicians," and finally, their suggestion was to switch the antenna at that price. I believe that this is an unacceptable choice. If DISH needs to replace their mediocre antenna, they should do it free of charge.

I order Dish through TDS and was told I would be able to watch TV on two TVs while simultaneously recording programs on a DVR. What I was not told was that you have to watch what is being recorded on one of the TVs, which defeats the purpose of being able to watch programs independently of what is being recorded. When I asked a Dish representative about this, I was told that I could accomplish what I was told in the beginning by adding a Hopper and Joey for $365. Ironically, Dish was advertising this system for free for a whole house hookup at the same time I signed up as a new customer. The Dish representatives stated that since I had been a customer for two days, a change would not be allowed as a new customer sign up.

Dish Network did not install my dish or service installation in my home properly. They put the dish on the wrong house and messed up my phone and PC. I cancelled and they have been taking money out of my checking account since November, $600.00 thus far. The equipment was returned to them. I am 60 year old disabled person working part time only. The withdrawals they make made my account over draft and accumulate fees. My neighbor is angry at me for the holes and dish placed wrongly on their roof instead of mine. I called three times to tell them about this and they quoted the contract and verbally assaulted me with "you should know better". They have caused me aggravation, threatened me and have been extremely hard to talk with. Please advise.

I have Dish Network for many years. A person named Ajay ** contacted us in February 2012 for promotion by Dish Network. We paid him about $550. In return, he did deposit $1,100. In the next few days, he withdrew the money from my account to his visa credit card. I lost $550. I have zero balance on my account now. Ajay is not available on the phone now.

We sent our payment through e-bank. DISH Network received our check on March 6 and cashed it on March 8. We received messaging on our TV to send a payment. I called DISH Network twice and talked to two different operators. They told me not to worry if I had already sent the payment in. But they shut our cable off the following Sunday.

Dish cannot run a legit corporation. They would rather lie, cheat and steal your money. This is how they run their business. Before I go any further about Dish Network, several months ago while I was complaining about another outrageous increase, their rude customer service supervisor ** hung up on me after making some mumbles about how stupid I was. I didn’t have a chance to tell him off, then my wife’s cell phone rang and it was the Dish network number. The idiot ** that called me stupid and hung up on me was calling my wife. She put it on the speaker and their scum sucking low life employee supervisor ** told my wife he was on his way to my house and he was going to take care of me. Oh yeah, I heard that scum from their office tell that to my wife. Not one of their execs looked into my complaint. They all shined it on. Are they the do nothing big wig at Dish that doesn’t care what kind of crap their employees do to customers? Tommy F. you allow your people to threaten your customers? I think you are a corporate wimp lacking in intestinal fortitude!

First problem was with the installation “appointment". The first day it was scheduled, we got a call after the tech was already 3 hours late saying that they couldn't make it that day and would be out by noon the next day. After waiting around the house until 3:00 pm, I finally called and was told that they couldn't make it that day either. I told them that if the tech was not here by 5:00 pm, they could forget about installing the system. Period. The tech arrived at 5:15, didn't have much of a clue of how to install the system, disconnected our internet service and was going to just leave. Finally, we got him to install a new line for dish since we kept our cable internet service.

I made a payment by phone. I made a mistake and used an account that I no longer wanted to use, an account with a low balance. The pay-by-phone system just said, "Do you wish to pay the entire balance due" and I punched yes. The problem occurred when the auto system was not done and finished with "using the account ending with". It was too late. The system was going to take the payment out of the low balance account.

I received my monthly bill online. It rose from $25.99 to $358.98 this month. First operator I spoke to said "it’s for the receiver” they sent me, which they have not hooked up yet. I said I would send it back tomorrow. She could not put a hold on the charge until they received it back. I asked, “May I speak to a manager?” She replied, “please hold,” and then disconnected me. I went through this for 4 times and was disconnected 4 times! My only alternative is to close my checking account to stop them from their auto withdrawal before they receive their box back!

DISH Network gave me 8 PPV rental coupons for free because of a poor telephone service call about the use of PPV coupons and rental procedure, and that was nice. About a week later, when I went to use one of the coupons on a Saturday night, all 8 of the coupons had been used. I started an online chat session with "John" at DISH Network. I stated I had not used the coupons. He was sorry for that, looked at my account and told me I had used the coupons. Again, I stated I had not. I stated, how could I use 7 of the 8 coupons while working all day (I guess I could have had a marathon movie session, but I didn't). We went back and forth, but to no avail on my part. I stated that I thought DISH Network has an internal problem or a hacker. He eventually transferred me to his supervisor "Jim", I think (who knows). Went through the whole scenario again, to no avail, but he offered 2 free PPV coupons to me; that was nice, but it did not explain the usage of the 8 PPV coupons in dispute. At that point, I had had enough. I conveyed my disappointment in DISH Network, and said goodbye. DISH Network is not very consumer friendly.

I have been horribly mistaken to have to pay for something that I do not owe anyone and it continues as of today. I have paid my last bill long ago with my credit card that worked and I was told it went through way back in December but you all seem to not get this correct and it seems you won't. I sent the items back and was told you were done and owe nothing that is what it is. Why I keep getting a bill is beyond my understanding after so long with a company and I am still being billed. You need to have a person call me from corporate not anyone else because I am fed up to my neck with all the calls and you all ruining my reputation when I paid you all long ago in full. I sent all items back and I have photos of all of this due to the fact I knew you would try to collect more when I was not due one penny. So I expect to be called by a Dish Network employee who is working for the corporate office please. Thank you.

I was charged a $297.50 fee for equipment that was returned and then a $550.00 fee for I have no idea what. It was automatically taken out of my checking account without permission.