DISH Network Reviews

My bank said I could file a police report. To do that, I would need the person’s name and address that fraudulently used my information. How am I supposed to give them that info so they can trace it as identity theft, when their customer service will not divulge the name and address of the offender to me? And when I tried to call Rebecca back 4 times (once every hour for 4 hours), it went straight to voice mail and she never returned my call? If this matter is not fixed (including telling me the name and address of the thief who used my information) quickly, I will be seeking legal counsel against Dish Network.

After telling this person I did not wish to buy the insurance, I was once again told that I would have to wait 7 days. I complained about the strong arm methods and the additional charges that Dish slips in from time to time and was once again told it's in the contract. BTW, the contract could not be deciphered by a group of Philadelphia lawyers. Very disingenuous. I am filing complaints with any and all agencies that I can. I am sure that there are many people being victimized by this company and their deceptive business practices. Their advertising does not reflect the underhanded business practices. There are consumer protection agencies that should be looking into this company if they are not already.

Finally, a third party contractor made a call to Dish and was able to make arrangements to have someone at my house today. Very poor business practices! Dish certainly will never get any recommendations from me. I do not wish my work address (above) or phone # to be published nor do I wish to receive any junk mail or advertising. Thank you.

6/18, still no Dish mounted on pole. I called and spoke to another supervisor (My), said tech would come the same day to do it. The tech came. I got home, Dish still not mounted on pole. 6/19, I spoke to another supervisor, Manny (rude, not helpful, didn’t want to go the extra mile to get me as a satisfied customer). I asked him to call the tech to see what happened. He refused even though I had the number and a vmail from tech saying he was coming and he (Manny) assumed the reason why was because the dig it people didn’t come mark the ground.

I had to speak to his manager because I called the tech to see what happened. Lo and behold, the reason Manny said was not the case, the tech was scared to go down in the vines because of snakes! Victoris (Manny’s manager) assured me a different tech would come tomorrow 6/20/12 to do the work. Not once has anyone offered me anything for my trouble, a credit on bill, free movies for 6 months something! I will be leaving Dish as soon as the work is complete and go with a real cable provider!

My credit card company and I agreed they would dispute charges for me. Four days later, I received an email saying that technicians are coming to my house to install Dish Network. What?! I never signed up for service! I thought the manager, Martin, canceled my service when my credit card company and I called them and now they are going to show up at my door tomorrow! I called the sales number who told me I had to call their Customer Service Department. They were not willing to take care of the issue - no accountability or responsiveness to their shady business practices. Stay away from Dish!

I finally was passed to the executive office by mistake when I asked to speak to their legal division about their failure to disclose costs. I then found out if my landlord calls their damages department, that they come out for free to remove the dish and correct any damages caused by the install. I sent in a request along with required documentation requesting my service to be canceled on the 20th of June, but they canceled it instead on the 15th. My account is paid up and current through the 20th. When I called them to have this issue fixed, I was told that it would cost me $36.43 to have my service restored. My position is that there is clear documentation from me when I wanted my service canceled, and this problem was caused by an error on their part. Dish Network refuses to turn my service (which I have paid for) unless I pay the fee of $36.43.

None of the customer service agents are empowered to solve this problem. When I have a problem or take a survey, I am always told to call the 1-800 333-DISH number, which is to sales, not customer service. It appears as if Dish Network intentionally goes out of their way to make their customers angry with poor service, non-disclosure of fees for service, and inability to solve problems.

In February 2012, I still was not in a place where I could have satellite so I contacted Dish Network and explained this. I was told that due to the circumstances, I would not be charged an early termination fee since I had been a good customer for many years. In May 2012, I received a bill from Dish Network stating that I owed around $300. I immediately contacted Dish Network and asked what the charges were for and was told that my service was not discontinued. I was put through the resolution center where I spoke to Dora **. Ms. ** informed me that if I had contacted Dish Network in February, it was not recorded. She went on to explain that if I was to provide a police report regarding the incident that occurred in April 2011, she would waive the early termination fee as well as the remaining balance owed since I wasn't getting any service.

On June 10, 2012, I faxed the police report to Ms. **. On June 14, 2012, I contacted Ms. ** to see if she had received the fax to which she denied receiving. She then found the fax while I was on the phone with her. After being placed on hold numerous times during the call, Ms. ** stated that she was waiving the early termination fee but would not waive the remaining balance. I stated that this was what she told me she would do when we spoke in May and she became hostile telling me that she didn't have to waive the early termination fee and that I was more than welcome to pay both amounts. I informed her that I would not be paying anything as I did what she requested of me and felt that Dish Network needed to keep their word. When I asked to speak to the complaint department, I was told that I would not be able to speak to anyone higher than her. She did inform me that I could write corporate if I felt it was necessary.

The above summary is fact, this is my opinion. After much thought, it occurred to me that it would not surprise me if Dish Network could speak to a statistical certainty that X% of people in this situation will not provide the necessary documentation to waive the charges. When the documentation is provided, they are double talked, saying faxes never arrived but when the complainant references a confirmation receipt, it magically appears. The recordings and monitoring that occur for quality cannot be produced and in fact is told by the Dish Network recordings are for training purposes only. So threats for full payment come when the customer continues to complain about the previous treatment.

Dish Network clearly has practices in place that are meant to appear customer friendly as long as they do not affect the profit margin. I have been a loyal customer for many years and there are many things I prefer that Dish Network has that other competitors do not; however, unless this issue is resolved, I will not be coming back to Dish Network. Making me pay for services never received is wrong. My phone number is **. I am looking for a recommendation or course of action.

On 06/08/12, no one called or showed up. On 06/10/12, it's the same thing. I called DISH at 11:38 CST on Monday and asked why. They said they didn't have a work order. No one, after talking to 15 different people who could not speak proper English, could tell me why they charged my Visa card $106.11 on 06/07/12 without a work order. They kept telling me it's not in their system. It has to be or it wouldn't have been charged to my Visa.

I have talked with Visa, and they said I'll have to get DISH to reverse the transaction. Who the hell, to you, tell to do that when they can't find it? Meanwhile, my money is tied up. What am I supposed to do? Visa agrees with me; they did ask the transaction be made. Who else would have? DISH has a crooked system. Someone needs to fine them or take away their business. Their reps tell you to call 800-333-3474 for customer service. It's not customer service; it goes back to sales! What a joke. I have lost 3 days dealing with them and $106.11! What on earth has happened to customer service?

The man helped me walk through the process of closing it out and fixing what the woman on the 15th had messed up. I was assured that the monthly payment that was still pending in my bank account would be refunded in full and that he was also giving me a 10-day credit for the woman who apparently had no clue what she was doing. I was under a 2-year contract with DISH, which meant I owed them a balance of $160.00 for canceling early, which was ok with me.

I asked the gentleman how I go about settling up the remaining balance and if they would withdraw it right away or set it up into two payments or what. He assured me that it would not be taken out of my account and that I would receive a final bill with the remaining balance and a due date to make the payment. He also sent me the packages I needed to return the DISH boxes. I was very happy with how nice and helpful they were with this situation, even though I was canceling. But like always, it's too good to be true, right?

I waited a few days to let them credit my bank back. I checked it today, and there's no credit and 2 bank fees of $35.00 apiece were now on there. So I called DISH again and spoke to a woman who informed me that there would be no credit and basically I was stuck. So I asked to speak to someone over her. I was connected to a man named Travis in Denver, CO, who works in the Executive Resolution Department.

Well, he was no help either. He was pretty much just as cruel and mean as the first lady. I told him again what had happened. He told me that I had no choice in the matter and there was nothing I could do about it. I knew that the phone conversations were recorded, so I asked him if they could please pull that recording up and listen, so I could get my account corrected. I was then told that not all calls are recorded and conveniently mine just so happened to be one of the ones that was not recorded that day, so there was no proof. I explained to him that I was fine with paying the amount but that I felt that I should get my bank credit that I was assured of, this time because of the bank fees I now have to pay and the time lost at work trying to resolve. It would have been so much easier if they had just been upfront with me in the beginning and then I could have made sure the money was in the bank to cover the payments.

I don't understand why companies feel they have the right to lie to customers to get what they want and then the customers are stuck because it's their word against ours and they just do whatever they want. He didn't even offer to lower the remaining balance they say I owe them to help make up for the bank fees. That would have been nice. When I asked him what I should do about the bank fees, he said, "You might want to take care of them before we decide we want to take the rest of the money out of your bank account." How can he even say that? I haven't even given them permission to withdraw more money. And now, he's telling me they're going to do it again and there's nothing I can do about it.

I am an honest, hardworking single mother with two children. Every penny counts. All I expect from people, especially major companies, is for them to be honest and to do what they say. If the man, who told me that I would get my account refunded, isn't allowed to do that, then maybe they need to train their employees better or make departments that separate what can and can't do. Now I have to decide whether to use the money I have to fix my bank account so I don't keep getting fees or pay my electric bill so my children have a roof over their head and power.

Thanks a lot, DISH Network. You are the worst company I have ever had the misfortune to come across, and I will make sure to let everyone I know and meet not to use your company. You can stop sending me flyers saying you'll do anything to get my business back, because apparently, that's a lie too. You can't ever help me fix the service I already had.

I talked to several corporate people with no civilized agreement made. The contract cleverly does not mention nor provide for a logic solution to this problem (It's easier to just charge you.). They also go to the extreme of stating in the contract that "we are hereby notified of any change to this agreement, including by the means of broadcasting." Really? Is this allowed by any law?

Now I know DISH Network truly is a bunch of crooks, stealing people's money. They don't care about you, only your money, like taking candies from babies. It's so easy for them to just claim "we need to 'recoup' our investment," as if they will never lease that equipment to another customer. Stay away from these people.

Three months later, I found out that they are moving and I called to tell DISH that I need to send the equipment back. They told me that I owe them $350 for an early cancellation fee and that I owe a bill for $572.51. I called and told them that I didn’t sign up for the service and I never signed a contract with them, so how would I know about a bill or any of these fees. They said that when I gave them my SSN that was the contract and I had to pay it or they would take it off my credit card. I went and got the equipment that I was responsible for and sent it back to them. I read no contract, so I don’t know what was on it. I just don’t know what to do. I looked online and it said that it’s in my name and then I got a letter (after telling them my right address) and it said the account number is under Amber ** (there is no Amber **, just an Amber ** that doesn’t live at my address). They installed it in Elkmont, AL where Amber ** did live. I don’t know what to call this (maybe ID theft).

The letter also said that if this Amber doesn’t pay, they are going to take it out of my bank card (which is in my name, not hers). DISH and Amber ** are using my SSN for a contract that I never agreed to and was told nothing about. The person on the phone I talked to only told me that they needed my SSN for equipment rental and told me nothing about a contract or anything about someone signing it for me. This Amber ** is using the name Amber **, too. Should I file an ID theft report on her or on DISH for this? I was lied to by Amber ** and by the DISH rep, too. When I was online on DISH’s site, I put my real address and real phone number on it so I could see the bill. I told them to send me a copy of the contract so I could see who signed it, but they never did.

Phone call time, they said she signed a 2-year contract with the man who installed the equipment, a subcontractor I believe. Needless to say, she wants out of the contract. She found a couple of other options less expensive. But now they want 275 dollars to terminate. They also told her the contract was via phone, which is it Dish? Via phone or subcontractor that she supposedly contracted with you? Shame on you for taking advantage of the elderly.

I called DISH to see what was going on with what they had told me. In the end, they agreed to to allow me to pause the RV dish as many times as I wished, which we do maybe two or three times a year. Therefore, I canceled the DirecTV order. The bottom line is that DISH has to get their ducks lined up in row. The right hand needs to know what the left hand is doing. I could go on and on. It's a very frustrating thing I went through. I nearly went into phone shock between DirecTV and DISH.

Well, you guessed it. Spring came and the leaves blocked the satellite signal. So, back comes DISH to move the dish to the back of the house and again I questioned, “Won't the shrubs affect the signal? Oh, no, I've get it angled so that won't be a problem." Guess what? Two months later when the shrubs fully blossomed out - no signal. The third time setting the dish on a pole was a charm. But then every time the wind blew more than 15 mph, we lost signal. Every time it rained, we lost signal. During the snow months, we lost signal. I contacted DISH to get a credit for those days of lost service. I never got any credit at all. Also, I had the same problem as others are listing here. The bill varied all over the place as much as $10-15 a month (always over, never under) and I never credited with those overcharges.

I served my two-year agreement and then brought TW back (never thought I'd do that), but TW is much more reliable than DISH and the TW customer service has improved as well. I had to take down the dish in my backyard since DISH would not come unless they charged me $75 for a service charge. Then after I hassled them about sending me the boxes to return the box, the remotes, and the eyes, they sent me the boxes and then charged me for the return postage. It was their equipment and they still charged me for returning it. I will do without TV if my choice is no TV or DISH. This has got to be one of the worst providers, if not the worst. By comparison, TW is a joy to deal with.

On April 10th, we received a bill for $106.31 with a billing date of April 4th through May 3rd. We called Windstream that manages the bill for Dish who transferred us to Dish. I talked to an account rep ID #**. She said the bill was sent out in error and she was going to submit an alliance management form to credit Windstream for $103.80. We thought everything was taken care of. On May 1st, we received another bill from Windstream saying our bill was past due. We called Windstream again and talked to Allisa. I told her the story and she said they never credit Windstream, they always credit the customer. I asked her to stay on the phone and contact Dish Network billing department.

We got a hold of Candice, who said the alliance management form was denied. We asked why, she said no reason given. She then said we had an early cancellation of $60.00. I told her I had been on the phone 4 times around an hour each time and was never told of any fees. Our contract was a 2-year contract signed 8-13-09. She was saying we got free HD For Life sometime in 2010 and that added a 2-year contract that we never signed up for and the bill states that $106.31 was for services from 4-4-2012 through 5-3-2012. Nowhere on the bill does it say anything about an early cancellation fee. I asked Allisa to pull up the bill to see if it said anything about the early cancellation fee and she had hung up on me.

Candice from Dish had contacted Sheri from Windstream to verify the bill was from April 4th through May 3rd to verify that there are no additional charges. Sheri said the bill was in fact from April 4th through May 3rd and no additional charges. Candice filled out another alliance management form on 5-14-2012 and she stated she was sure they would credit the full $103.80 because of all the issues and time it has cost me. She said we should receive the refund check within 14 business days and to call back in 72 hours to verify everything went through. I called back 5 days later to verify everything went through. They said the AMF was denied. I asked why. She said because we still have their DVR boxes. She said they would send boxes with instructions on sending them back.

I asked her at that time about the credit. She said once they received and inspected them, I would have to call again and go through the AMF process again. Today, March 30th, I received a call that I would receive the boxes within 3 days. If I elected to use the Dish shipping labels, I would be charged an additional $17.42 per box. This is getting ridiculous! I have spent hours trying to resolve this and have gotten nowhere, they just keep adding more fees. I would appreciate any help in this matter. I am one very fed up consumer! I have spent far too much of my time and effort, along with being stressed out about being sent to collection for money I do not owe! They actually owe me a refund! This is horrible.

After 10 minutes on the phone, and telling the rep, "Orlando, operator **" to please email me the contract, he put me on hold and I was eventually hung up on. I called on 5/29 with my 4th request with rep Jason, operator ** for the contract. It is my understanding in the state of NJ that I need to be given a copy of the contract within NJ rescind period of 72 hours. So I believe because of this, I have the right to cancel service. Please advise. Please note I am cutting, copying and pasting this on the State of NJ Board of Public Utilities complaint form.

I want my local channels, just like they promised. (And I'm paying for those channels.) I have talked to about six different reps. I asked for the name and number of a Dish representative that could fix the problem. They gave me the phone number and online address of a company that didn't have a clue what I was talking about. They did say they get many calls from folks with my problem. I am wondering what I should do now. If I cancel service, they will say they need a cancellation fee. Direct isn't much better. They screwed me 10 years ago. I want to call their mom! Where are those numbers?

A week later, customer service contacted me and told me that I could subscribe to what they now call A-la-carte, which is essentially the same as "Dish Pick." One week ago, PBS Network disappeared. After three unsatisfactory phone calls to customer service, I was told they cannot include PBS Network with the A-la-carte package.

I have faithfully paid my bill for 14 years. This week, I received a mail promotion from Dish Network stating, "We're willing to do almost anything to get you back." But a phone call to customer service revealed that to be insincere as they will not restore my programming to include PBS Network. Since I am 65 miles from the nearest over-the-air TV reception, I now have no television. I am angry and disappointed.

Clean-up and estimates for repairs are over $30,000. Our own homeowners insurance would not cover the loss due to a "leaks and seepage" exclusion in our policy. Therefore we have been forced to work directly with DISH's claims management company, Gallegher-Bassett, which is back east, and between the time difference and our adjusters work hours... communication has been extremely difficult. Although we did receive an initial payment to cover the cost of cleanup, it has now been 15 weeks since the damage was discovered and we still do not have the funds to make the necessary repairs to our home. We have sent several estimates outlining the different elements of the repairs and they have balked, claiming that the costs were too high.

They under allowed for our flooring and I had to argue with them and then send in the original receipts, showing exactly how old it is (6 yrs) and how much I paid for the product, as well as written information from Pergo, the manufacturer, outlining the type, quality and the lifetime warranty of the floor. They are deducting "betterment" and just trying to take every cost saving cut. They have recently called another contractor who has provided them with an estimate that interestingly is actually higher in cost than those we submitted. I am completely fed up and frustrated in having to deal with all this. I have spent hours on the phone, copying and emailing information. There is no question that the damage was their fault, yet I seem to be the one paying the price for all this.

It seemed a good deal, until my bill came for over $50 and I was told the $10 discount was only for HD service and would not be credited. When I called to complain about the rates, they suggested they switch my plan and never said the free Blockbuster service they offered would be removed. Then, they said they could not add the Blockbuster back if I did not upgrade my account to a more expensive plan, which I refused to do. Then, the next month's bill came and it was $103. They were charging for the "free" premium channels. They credited me $43 after 2 hours of phone calls. A manager on 4/27/12 also promised I would get free local channels (worth $7) for 6 months, a recurring monthly $5 credit and the free blockbuster added back to the account.

None of that happened, except for the $5 which came with another 2-year contract attached if I wanted to opt in, and he made no notes in the computer regarding his promises. Now this month, I get a bill and it is $103 again! I called and was hung up on twice, then was told that the premium services have been cancelled and they have no idea why I am still calling because they can't do anything. They have automatic withdrawal and they will charge me the $103 this month. I just want to cancel the service with them because they are swindlers and thieves. They told me they would charge me a cancellation fee of $200 even though they have lied and repeatedly reneged on the prices and services promised.

When I called customer service, I was told to do it again. I then requested a tech and Mr. Attitude came on. He made me jump the hoops once again. He kept asking me to check the cables for connection like I was a baby. It went so far as to say that he could see we had rain storms in the area that caused the total loss of signal. I said that I was looking at blue skies and puffy clouds. He steadfastly decried me and said again that the rain caused the signal loss - that a tree was blocking the dish.

Nothing but air is in front of the dish. I asked if a service tech could check it out. He asked "What do you want me to do? Send a tech over for $99.00 and shipping, sir?" Geez, I wish I had agreed to the "survey" that was being offered at the onset of this tick-off session.

The technician left. I went to the local electronics store and purchased $250 worth of external disk drives. Plugged them into the 622 and 722 receivers and lo and behold, they cannot get the DVR'd files. I contacted Dish tech support. They then told me, the only way to get the files, is while the systems are up and activated, which of course they are now not. They told me that they cannot be reactivated. They passed me between three reps. They all said, can't do it, no way, no how.

If they would train their people to listen and respond correctly, they would not have these types of situations that are completely avoidable. If they would have simply told the truth, and had told me that I need to get the data off first, I would have scheduled the install for later in the week. Now, not only has my family lost all the DVR'd programs, but I'm now also out $250 for used hard drives. I’m very pissed off. If I treated my customers this way, I'd be out of business in a very short amount of time. So beware!

Does this means that every time the company comes with an improvement, I will have to start a new contract and pay for it? The company does not take care of their customers and gives the appearance that they just want you to get you hooked up and are only interested in your money and not your satisfaction. I could understand that I will have to pay a small fee like $50.00 for the upgrade, specially when I had just signed and voiced my complaint early on when I signed the contract. Well is all word of mouth and that is what I am writing here. Total disregard for customer satisfaction.

After returning home, I saw that my service was still not restored. I immediately called at 9:34pm on 5/18/12 and told the representative who answered that was very negative about my situation. So I asked to speak to his supervisor who took more than a few minutes to respond. She was just as negative and said the lady I talked to this morning didn't know what she was talking about. What kind of teamwork is that to put the other down when they both hold the same position and should know the company policy? So since I've paid in full and I wasn't honored what I was told, I told her to disconnect my service immediately. She said it would take up to two weeks to disconnect. I am paid in full as of 5/17/12, so disconnect as of today, 5/18/12.

That's when someone new came on the line, a customer loyalty specialist named Andrea. That's also when my call became much, much worse. Andrea asked how she could help me. I repeated what I had told the first gentleman. She told me in no uncertain terms that I must be wrong about what I was claiming. I said I was not wrong, I am a single mother and I would have never signed up for the service unless I knew I was getting the almost $400.00 back that I had to pay to get the service turned on. I was told at the time that it was a deposit on the equipment and that after I had gotten through my contract and showed that I wasn't going to skip out on them with their equipment, I would get that deposit back. Also, once the contract was up, I would be moved to a regular account instead of a prepaid account.

I had recently gotten a divorce and was trying to repair the damage my ex-husband had caused to my credit. She started getting angry at me, implying that I was a liar. So I made the comment that I had never been treated by a customer service rep like this before in my life. She said that's fine (that's fine?). I said, “I will not be treated like crap by anyone, please mail me boxes so I can send my equipment back to you, I am going to switch to another satellite provider.” She said, “Okay, I will do that.” I was not believing what I was hearing coming out of this person's mouth. She is rude and disrespectful and as I told her I will not be treated like that by anyone, she then asked me if there is anything else she can help me with today. I replied, “What do you mean anything else you can help me with? You haven't helped me with anything yet today.” She then promptly told me goodbye and just hung up on me!

I will never deal with Dish again. First, they lied to me about the contract and deposit, which they are now saying were setup costs and not a deposit like they initially claimed. I will never see that money again like they initially claimed. I also would never have moved out of prepaid, I was told, unless I cancelled my Dish, sent them the equipment back, waited for 90 days then reapplied, which makes absolutely no sense whatsoever. I feel bad for anyone who is currently with them, they will eventually find out they were lied to or they will meet up with one of these customer reps when they need help.

I am so upset over this matter that I will share my experience with all my neighbors, who currently have Dish, and advise them to change. I'm sure this complaint will be dismissed. However, in the event it should get escalated to CEO to make the necessary changes with their staff, please do not have anyone contact me.

I had previously bypassed their gatekeepers and got to their corporate level about the problem with their contractor. I spoke with a gentleman named Pat ** about their issues. I told him that I had received a call from some guy who said he was checking up on the work that the installation contractor had done the week before. He had our address and phone number and he wanted to come to our house to check out the work and that he could come by right then. This made me nervous so I called Dish and they knew nothing about this guy and told me not to let him in. I was starting to panic. Was this some home invasion or what? Luckily, when the guy showed up, he was legit but I told him that there should be some kind of safety protocols set up for the contractor to have a reference number so that customers could call Dish to confirm who this person is. I wondered how many old grandmas this may have happened to and thought about how some ingenious thief might take advantage of this situation.

Mr. ** said he would investigate. He then left a message on my voicemail a few days later that he did some investigation and that there were issues on their end and that he was addressing them and also that someone from Dish would be contacting me about some credits for all of my problems with them. Of course, the credits never happened and their customer service knew nothing about them or initiating any protocols. You, attorneys out there, might want to see if this protocol failure has caused a bad situation for anyone else.

It was not my fault that their billing was messed up. The representative told me that if I paid $125, it would clear up the account. I said that I would only agree on the $105.32 because that is what the bill said. She said no. I said I did not have their services since December and I do not understand how they do not know no service was coming in to my home. I think they are trying to rip me off because I was in agreement to pay the $105.32 and then they wanted additional money.

We have been very loyal Dish customers, but the last three to four months have been unacceptable. As of today, the receiver in our family room will not turn off. This receiver has been replaced three times already for the same thing. If and when I can change company, I will be doing that.

Then when moving things around, we moved the cable box and now it won't get signal. They want me to pay $145 for them to come and look at it, which is beyond ridiculous! So now only one person in the house gets cable! I have never had so many problems with one company in my life! Never get Dish! Ever!

I called Dish customer service, and told them that, after three techs, and possible damage done to my sound system, I wanted to cancel everything. They informed me that I had a two-year contract, and that they would charge my account $17.50 for each of the 24 months remaining on the contract. I informed them that I would reject the charges and willingly face any legal action they chose to take. They then decided to let me cancel with no penalty, but sent a box to return their equipment. I was stunned to find out that I had to climb 20 feet up to my steep roof and disconnect the LBF, track down the switch box, and return them immediately. With my wife holding me and a secure rope tied to me, I reached out and disconnected the apparatus. I am 67 years old. I could have been seriously injured climbing up and unscrewing the apparatus. They should have been clear to me what I would have to do if I cancelled. If anyone wants to begin a class action lawsuit against Dish, I'm in.

At this point, I'm heated. I called back and I was directed to a woman in the Philippines. I told her what happened, and she told me to send my bank account information to them and they would credit my account. Why would I send my personal information overseas? I asked the woman to direct me to a person in the States, and she did. I was directed to a woman in Colorado and I explained to her my situation and she told me that there was no indication of a payment being made. I told her that there was a payment made, two to be exact, and it clearly showed in my bank account that there were two pending transactions from Dish Network. I will admit I was livid with this woman, and because I was livid, she told me that she was going to place me on temporary hold so that I could calm down. How's that for customer service? I told her not to place me on hold, and that I would call back.

So I called back, and once again I was directed to a person in the Philippines. I asked them to direct me to a person in the States. I spoke with Marcus from Oklahoma and he told me that there wasn't much I can do because it is a Sunday and I would have to wait at least 24 hours before they could fix the problem. He stated that he would place me on hold until I could speak with a person in account services. I waited on the phone for over half an hour, and later the phone ironically disconnected me. It saddens me that I have to suffer for a mistake that they made, and that I was treated with such disrespect. I do not want to partake in this service if this is how they conduct their business. I should not have to wait 24 hours to fix a problem that took less than 24 hours to create. I am disappointed with Dish. They should not treat people in the manner that I was treated.

Once I paid my ex’s bill via my credit card and told them this is a one-time charge. The next month they automatically charged my CC. I called them and they assured me that would not happen again and yet it did and I complained twice. Dish Network compiles personnel information and any credit card numbers that work. They claim the only way to remove my CC is to put a different number in its place. What a croc. It got so bad and Dish Network continued to lie I had to change my credit card number. You are better off renting a movie or using Netflix. I am so glad I don’t have their service anymore and will gladly inform others of their deceitful practices. Oh, not to mention that stupid answering service they have.

A month later, I got a huge bill for 200 dollars. I called the customer service and they told me that one night in the last month, I had apparently ordered many 22-dollar movies using my online account. I don't know how they could even imagine I would watch so many movies on a Wednesday night, and pay twenty bricks for each of them, when I can watch them online for free. And another kicker, the night when I apparently "ordered" all of these movies was the same night that the Dish Network guy called me. Coincidence? I think not. Of course, the customer service still wouldn't do anything about it.

Before they installed the service, they called me to ask for a $200.00 deposit. And because the credit report was apparently wrong, they gave me the new price - $45.99 for the first year and $72.99 for the second year. So I told them no way, and they cancelled my order. However, they only gave me $28.00, and the rest, I had to ask to the retailers. The retailers said that it was not their problem if Dish Network changed the price while the Dish Network supervisor said that retailers don't work for Dish Network - they are not responsible for the retailer issues. The retailers also insisted that they work for Dish Network and they (Dish Network) had to pay my money back.

As a result, I did never recover that money. I called Dish Network 25 times, I sent 32 faxes and emails but they just gave excuses and transferred the calls. Sometimes, I would be on hold for almost two hours. In the end, I did lose the money, my time, and I had to change my credit card number because I am scared about identity theft. Don't trust Dish Network because they don't honor their agreements and they lie just to get customers. Also, don't give sensitive information like Social Security number and credit card number to Dish Network retailers because if something wrong happens, no one can do anything.

I had someone call them back for me as I was not feeling well. They were told to drop the box off and she advised she has sprained ankle and can't do it either. I then threatened them with discrimination and they didn't seem to care. This was a much heated conversation. I told them if they didn't waive the charge, I would be all over them like flies on poop. The FCC does not do anything with Dish because they are satellite. The FTC only gathers trends and information. What is a person to do? Finally, after much threats, they said it would be a one-time waiver. I have been through 7 boxes and all have failed. What do I do the next time no one is around to help me?

Dish screwed up all our phone line and internal connections. They promised to send a tech after three days. The tech didn't come in the allotted slot. While calling Dish, I was told that somebody cancelled the appointment and that they will send another person after 2 days. The tech came, but didn't know what he is doing and suggested me to get an internal tech since he was an outside contractor. Well, I finally told Dish to disconnect the service as they are unable to perform. We were without a phone for 10 days. We have a daycare at home and need an uninterrupted phone line. As usual, the CS connected me to the corporate. The corporate lady told me that if I disconnect, I need to pay $300+. I told her that I am disconnecting due to their issue, not mine, and also, Direct Connect told me that there is a 30-day return policy.

The corporate lady told me that there is no 30-day policy except Utah and I will be charged if I disconnect. Now they are behind me and threatening me to pay otherwise, they will spoil my credit history. I did speak to their corporate again. The gentleman agreed that there may have been an issue, but I didn't give them enough time to resolve and finally, he said he will not waive the cancellation. What should I do? Was it my problem? I went for their service for a good reason and had no intention of disconnecting. Later, they sent me the signed doc, which I signed when the tech came to install Dish and I found out that the tech lied to me and didn't explain to me that it is a contract which supersedes all the other contract. They are harassing people like that. They can do whatever they can. What can a consumer have against them? Nothing. I really need your help.

First of all, they had no business withdrawing funds from my account prior to the due date. Second, hire someone that can speak clear English. I spent more time trying to explain the situation to each person I talked to and then trying to understand their interpretation of what I said. I am just so mad that they had the audacity to help themselves to my bank account without permission, not allowing me to make my final payment the way I wanted to pay for it and most of all, lying to me. I will never go with them again and will tell everyone I know to stay away from them.

After the installation, we found out that channels would change independently without being selected, sometimes by more than one other receiver as we had been told. I called customer service who offered to fix our problem if we purchased an additional Hopper for around $200 since each one would only handle 2, not 3 additional receivers. Nowhere was this mentioned in the ad unless it was very obscure and we were not told this either when I ordered the package.

I was getting pretty hot under the collar by this time and told them that I wanted to downgrade our service to a non-DVR system which they refused to do under any circumstances. This all happened over a period of about 5-8 days. I cancelled service at this point and was told that I would be charged a $340 ETF which I objected to since they had not provided the service I had contracted for. I also will have to pay $60 to ship their gear back as well as being out about $80 first month's fees. I received a call saying that if I didn't send back their equipment in a “timely” manner that they would charge me for all of it on the credit card I started the service on.

I would appreciate some help with this since I'm going to be out about $500 for no service that was watchable and absolutely nothing else except some very rude “customer service” comments. This is no way to treat customers. I am looking for some litigation here if warranted. I have never sued anyone in my life but Dish certainly more than crossed the line on several issues. Don't even ask me about the “installer”. He’s very rude and cut every cable he came across since he couldn't figure out my A/V system I had set up for my mother. Thanks for the space here to voice this.

I talked to an agent to get an inexpensive package. He tried to up sell, of course, but the package he offered me was really nice. So I agreed to the America’s Top 200, with Hopper whole home DVR on 2 TVs and HD on both as well, for $34.99 plus tax a month after I went on their website to sign up for an additional $10 a month off. I paid $48.16 up front for the first month. The installers came out the next day to hook it up, but there was no signal. So they called in to get the signal fixed and they were told that the price I paid did not cover the package I was getting. When I talked to them, they told me it was going to be $61.99 a month, not the $34.99 I was promised. They did not care about the deal I was offered. I even gave them the agent’s name and ID number, but they still did not care. Needless to say, I made the installers pack up the system and leave. I am now supposed to be getting a refund. I talked to 3 people there and no one seems to care about anything except that the price is going to be $61.99 a month, take it or leave it. How can they claim "world-class service"?

I moved to CA and moved in with my mother temporarily. A few months later, I got a bill from DISH and discovered that they had not, in fact, cancelled my service and were continuing to charge me the full monthly fee. This was midsummer. The customer service rep said I had a credit on my account, probably because this TV plan had been bundled with my Phone and Internet through Frontier. They would not refund any of this money, but said I did not owe them more money. They talked me into paying a $4.25 monthly fee to maintain my account by promising me free installation when I got to my permanent home. That was the first scam.

When I moved to my permanent home in Riverside, CA in December 2011, I called DISH network to set up service. The customer service rep was very rude and unhelpful and I decided not to use them. In January 2012, I suddenly got a new bill from DISH. So I called again to cancel service. This time I was told that I did not, in fact, own my equipment and that I had to ship this equipment back to them within 30 days or be charged for it. They would send boxes. They did, to the old address. I called again. Boxes arrived at new address. I shipped off the equipment as instructed. I sent it by UPS with the labels they sent me. I thought I was done with them. But no, I was just beginning.

The next month, I get a bill for $325 for non-returned equipment and a $28 monthly fee for service. I called. They did not get the equipment, they say. Next thing I know, they have put the $325 on a credit card that I did not even know they knew the #. I called the credit card company and disputed the charge. After many calls to DISH, they finally agreed that the equipment had, in fact, been returned. They credited the account the $325. I removed the dispute. A couple of days later, they recharged the account the $325. Today, I spent 90 minutes on live chat trying to get this resolved, then another 60 minutes with phone customer service. I finally got them to admit that one of my cartons did arrive there and now I need to go to UPS to get the other carton tracked. They say then they will remove the charges.

I believe this is standard operating procedure to scam the consumer. They tell you that you own the equipment, then they tell you that you don't. You send the equipment back, and they tell you it did not arrive, so they can charge you more money. They keep you going in circles until you just give up and pay. I have voluminous notes of phone conversations, copies of emails, print out of live chat, and letter from my credit card company. The things DISH has asked me to produce in order to be extricated from them are: Proof of purchase of my dish equipment (more than 5 years ago), tracking numbers from UPS (after two different agents told me that my equipment had been checked in at DISH), copies of my credit card statement to prove that they had credited my account the $325 (Was the agent trying to steal my credit card number?).

I have asked for the president's name and address and been refused. I have been told that I do, in fact, own all the equipment and should never have sent it back. I have been told my equipment is there, is not there, one box is there and the other is lost. Sometimes the same agent will tell me two completely opposite things in the same long conversation. Every agent keeps me on the line 30 minutes or longer. I believe this is done deliberately to wear people down. I am a widow on limited means. I believe God takes care of widows and I need someone to help me "take care" of DISH Network. Someone has got to stop this.

Ten minutes later, I was horrified to note from an email from Dish that I had been charged $125 for 2 months' charges as against $52.80 that was agreed between me and the agent. Can a company in USA charge a customer whatever they want to customer's credit card without the customer's approval? This led me to call Dish again to query this. This time, I ended up with a team of agents. Two agents said that the charges can't be reversed! I questioned them how Dish can charge my Visa without my permission. They all apologized, but neither refunded my money nor gave me assurance that all the incorrect charges would be reversed.

One agent said that she had refunded three incorrect charges and a total of $16.44 will appear in my next month's account. These were $4.66 for receiver, $7 late payment fee and $5 for agent fees. I requested her to send me an email to this effect to ensure that I have a record of my agreement with her since these charges never get refunded and they always keep charging. She said that she can't do that. Ultimately, I was connected with the supervisor, who was so discourteous that she disconnected the phone! I am totally disappointed with the Dish Network that seems to practice quite dishonest and unethical tactics in screwing their customers. They deliberately charge customer more money as many people even don't check their bills and keep paying. Such practices should be condoned!

Make sure that you work with Dish directly; otherwise, you too, will have a $50 charge to this company that is misrepresenting themselves to be Dish. Then, when you go to Dish to tell them that they are being misrepresented, they just say these are a retailers that are independent from Dish and you have to go back to them to get a refund and they provide a tape where they tell you the only way you can get Dish Service is to pay the $50, so you are in a trap! I would not recommend using Dish Network if you have another choice available.

I called them and asked to downgrade the service. They said there is nothing like that and I asked if I did not want the service. They said, "Sure, you can cancel it." I cancelled the service. There was no talk of early termination fee. They sent me labels and I returned the equipment. After that, I saw a letter saying, "We want you back at any cost" and something in there was a mail saying, "Your service has been interrupted because of non payment." I thought they must be smoking something as who would want the service when there was no equipment. So I ignored those mails and the collection agency started calling and threatening they would report to three agencies if I did not cough up the amount they were asking. I had to pay them almost $300 to save my credit.

I have called twice for service in the 6 weeks that I have had Dish and both times had a terrible time understanding the service personnel. The channels seem to disappear, for example, local channels such as 51 and 49 are there on some days but not others. If the programming is only available in standard, it should not give provide the HD option on the guide which it does. As much as I hated paying the higher prices with DirecTV and having their constant price increases, I am planning to switch again. Oh wait, there are other options too - FiOS and Cable.

I'm thoroughly disgusted with the sales lies and misrepresentation of the website. When pointing this out to the rep on the phone, she brought us to the equipment page which detailed the standard servicing on TV 2 even though there was no mention of the limitation on the promotional page. Why would anyone look to specific equipment when the details were on the promotional page? Almost like a bait and switch, but there needs to be a different name for this type of deceptive advertising and sales scheme.

The only good thing is that the customer service department was willing to try and resolve the issue, but for an additional cost and the discount period would not cover the contract period.

That night after I got home from work, I checked my email and saw that they sent me a notice that I had unsubscribed from auto pay. I went to their website to look at my account and saw that not only was I unsubscribed from auto pay, but that they had deducted the incorrect bill amount two weeks early. I called them back and told them what happened. I also told them that I live on a budget and needed the money they took out early to pay other bills, license renewals, etc. She said that she would refund the money back into my account, but it would take three to five business days. I told them I needed that money immediately, however, it didn't help. Now it has been a week and I received a message on my answering machine that they sent the money to my bank and it may take up to another week for my bank to process it.

Today, 4/22/12, I spoke with Hector at ** and told him that I had called yesterday and was told the money should be in the account by the end of the day yesterday. Well the money was not in the account. He told me there is nothing else they can do, that the money should be in my account tomorrow. He also told me that this problem was initiated from my end as I authorized the payment. Well, I did not authorize the payment. I simply followed the instructions of a Dish representative in order to get the free HD for life deal.

The next morning, I called again and told them I was very upset and they arranged to have a technician come that afternoon (Wednesday). They got it up and running, but it failed again come 8:00 p.m. that night. No TV reception that night either. So, I called again on Thursday and told them that I didn't want the Hopper because it was so unreliable. I was told someone would call me back to see what we could work out. I told them what I wanted to work out was to go back to the system I used to have. I never received a return call, so several hours later, I called them again only to talk with someone else who essentially told me that they could send another technician out but that I am locked into a 24-month contract and that I can't downgrade back to what I had. So I told them I wanted to cancel my contract because 99% of legally binding contracts have a 3-day cancellation clause.

I was then informed there was no cancellation clause, so I couldn't get out of it without paying an early termination charge. Mind you, I had already paid $200 to get the system to begin with. It wasn't working and now they are going to charge me for an early termination? And at one point in my conversation with the customer service person, I told him I was very unhappy and was seriously considering cancelling my service and pay the early termination fee. I asked him if that is what he wanted me to do and lose me as a customer. He told me, "I guess if that is what you want to do, then that is what you are going to do!" What kind of attitude is that?

Ultimately, I agreed to have another technician come and see if he could figure out what the problem was. He came and got it working and changed some of the electronic parts on the Dish and said he thought I would be okay. But there was one other electronic part he wanted to change which couldn't be changed until Friday as he didn't have the part. The Hopper worked okay Thursday night. Another technician came here on Friday and changed out the other electronic part and the Hopper worked Friday night. I am writing this on Saturday because I seem to have a lot of time on my hands because the Hopper is not working again and now I can't get any help with it until at least Monday some time! I am very dissatisfied and will probably pay the early termination and go to a competitor!

Before hanging up, I requested to be transferred to customer service to switch cards and was told they were unable to reverse the charges and I would have to wait 3-5 business days for reversal. It wasn't even thirty minutes after setting it up and they wouldn't reverse the charges! I contacted my financial institution and was told that it was already processed, but the person instructed me how they would help me out if they could get a fax with specific information from the companies and a signature from a supervisor requesting a charge correction.

Both Infinity and DISH Network refused! Both supervisors said they were unable and unwilling to reverse charges immediately and would not send any faxes. Both stated they would not under any circumstances do so. They agreed to refund my money in 3-5 business days, but they would not send anything to my financial institution to assist me regardless of the fact that it would impact my business or that their rep had processed billing on a card that I didn't agree to set up payment on. They refused to assist in any way despite knowing the exact information that my financial institution would agree to revert funds back to me for (and wait for the reversal from them). Unreasonable and unacceptable.

So, my business and my income will be null and void for the next 3-5 business days. I have no recourse but this and to instruct anyone I know to never do business with Infinity or DISH Network. They are unwilling to assist in any way to correct errors they made or help fix a problem and keep a potential or loyal customer! Unacceptable!

After the first week, I called them and after being transferred 3 times, they cut me off. I started over and finally reached a "supervisor" who informed me that she could not understand the delay, that their records showed everything had been mailed and I should just give it a few days "because the mail service is so slow". Four days later, still nothing. I phoned again and this time, I was told that I was only entitled to $11.00 because they had charged me a $100.00 fee for the move (which is stated as free in all of their advertisements) and they had not yet received the equipment back. I explained that I had not yet received the pre-paid box to return their equipment. Therefore, I had no idea where to ship it to. The man, Erin became quite insulting to me and hung up on my after telling me that they would just keep it all.

I want my $122.00 returned to me and they are more than welcome to pick up or make arrangements to get their equipment. Right now I am out $122.00 and have their equipment taking up space in my new home.

Since their visit, they have raised their prices and kept switching premium paid packages around that confused us and we began to feel that it was partly being done to help justify price increases. Recently we elected to look for another service provider. So I did so and felt the promotional offers and a new 24-month commitment with a different provider was in our best interest. So when I went to cancel my account this afternoon with Dish Network, they said that they would be willing to take off $10.00 a month if I would stay with them. When I said I didn't want to, they hit me with a $180.00 cancellation fee for an early cancellation, claiming that the DVR Box that they replaced was an upgrade and an upgrade is an additional 24-month contract commitment! What?

I never requested an upgrade! I simply wanted the sound problem fixed and their own service department made the request to switch DVR Boxes. I think that the old DVR Box was outdated (3 years) at the time they elected to switch it out and they no longer had another old/original DVR Box to offer in the exchange as an exact replacement, so they sent out another one and they upgraded it without my knowledge. This allowed them to manipulate an internal upgrade in their records in order to lock in the customer. I want to know where and how I can file a complaint on this matter. I am very angry and I believe that their actions are so wrong and it is nothing short of stealing from me.

I called back and spoke to a woman, again, barely understandable, spelled out what we needed. My 19 year old grandson witnessed the call. She assured me it would work the way we needed it to. Dish was installed today. If we record a TV program in the living room and try to watch another program at the same time, it switches my grandson’s TV downstairs, and vice versa. I spent the evening on the phone with Dish who basically brushed me off by saying that they could fix it but it would cost us about $300.00.

I rue the day I left Direct. I feel very stuck and taken advantage of, and when my two years are up, I will switch back to Direct and never leave again. Word to the wise for anyone looking to make a decision: go with DirecTV. You will so regret Dish. They will suck you in by absolutely out and outlying, and when you ask them to make it right, they will blame it on a contractor and they "can't do anything now because the work order is closed".

Do something for this friggin mess. You got us by the balls and you are showing it. There is no use in antenna anymore, so you say. Here idiots, take this **. I am insulted with this. You can't even protect me during a ** storm. I lost your best thing since sliced bread. In a storm, I just as well be in the 1800s. At least, they usually had a goose to keep you informed. Are you guys kidding? This is **.

According to him it's about location and I'm at $29.95. False advertising on the internet to make it worse it's $29.95 for 6 months and then goes up after that to $40.00! Talk about deceit. On the internet, $14.95 - $19.95 but when you talk to the Filipino Dish Network call administrators, it jumps all the way to $40.00 after six months. By the way, the internet by Dish is actually CenturyLink. My complaint is first, hire employees who speak in a language that an English speaking person can understand and most importantly, don't false advertise and have the person whom I'm talking to have no idea what the pricing is on the internet it shows incompetency. I'll get the word out about my experience. Facebook and Twitter is a wonderful tool!

I feel that Dish intentionally tries to deceive potential customers. Their customer service should actually be renamed the "brick wall" as they have no intention of trying to work out dissatisfaction among customers, but simply are hired to stand in the way of a reasonable resolution.

We called Dish Network today as our services were discontinued. Amanda with Dish Network heard the story but was not able to comprehend at all. Her supervisor Omar refused to give his position and his last name. Omar was insensitive and uncooperative and refused to do anything about it. Omar would not take any responsibility on behalf of his agent, who successfully defrauded us. He would not give us the visa card # or the bank’s name where the fraud occurred. Our issue is still unresolved with a loss of $550.

I spent almost two weeks on the phone, sometimes 3 and 4 times a day. Then I had to fax in my bank statement to prove I sent in the payment. I had blocked out all my info but the line where our bank had sent them a check for $150.00. We only owed $86 plus change. They wanted my bank statement with nothing blacked out. After 3 more phone calls, they finally looked where my money went. It was an invalid account number. I left off 4 or 5 numbers. Long story short, they put it in a miscellaneous account. They kept my money and shut off our service.

I have never been so frustrated and dealt with such a dishonest company! I have been hung up on, put on hold for over half an hour, and just outright lied to. If I had not kept calling them, they would have kept my money and kept calling me for a payment. They are now threatening to take $300.00 out of our checking account, if we do not pay $17.00 to send their equipment back.

I received a letter from Ana ** which said she will make an exception and send us our $17.00 for the cost of returning their equipment. She also stated our payment of $150.00 was applied to our account on March 5. Our bank did not even send them the check until March 6. They are not only dishonest, but they must also can predict the future that you are going to send them a check and how much. Ana also stated in a phone conversation that they owe us no compensation and it was our choice to go with another cable company and we could have chosen to have DISH Network reconnected for a charge.

So we were expected to go without television for two weeks and I had to talk to their rude employees to find out if they cashed my check and put it in a miscellaneous account. And they made me go through you-know-what. I cannot understand how a company in the US can get away with treating their customers like this and stay in business? I just wish some journalist or news reporter would investigate how DISH Network treats their customers.then let the president of DISH Network respond. I think we will be hearing a lot about DISH Network offering specials on their product, because one by one, they will be losing customers.

Just to let you know I will never forget how ** threatened my wife, ever! If they do have any intestinal fortitude whatsoever, Thomas Faust you’d straighten out your company and realize your customers are your bread and butter. Read on Tommy F. it gets worse.

I agree with everyone about how crooked Dish is. They have lied to me, cheated me, threatened me and stole my money. Their contract is worthless to say the least as it is all about what they can do anytime they want to make stupid decisions on how to steal your money. Things like $5.00 monthly maintenance fee for their equipment or DVR programming fee (what) or the promotion is over so $5.00 more per month or some other ridiculous charge. Liars, liars and liars! My original contract has gone up over $25.00 per month since I started with Dish and I had outrageous increases almost every month. To beat all, I have one of their locked in contracts that never go up, another lie.

Next month, May 2012 my contract is over with these deceitful liars and to beat all another $5.00 increase in my April 2012 bill for a promotion that has ended! What promotion? The frauds could not tell me what promo. They just told me to read my contract it’s all there and some more ** about I signed up with a retailer and that makes it different. Liars!

Their final screwing, then they wanted me to sign up for another contract, you have got to be kidding me Tommy F. You want me to continue getting screwed on a monthly basis by Dish Network? You don’t even kiss me! Wow! I don’t know what to say about that, you must think I like it or maybe your people will miss my monthly calls trying to get someone that speaks English there! I called your customer service and got, yeah, you bet, some bad English speaking off shore person that you cheap corporations force us to talk to! Baloney!

I was a Navy Seal from Nam and beyond for 20+ years. It just makes me sick to my stomach that after fighting for freedom so we would have a free country to live in, we have to deal with this crap? I happen to love my country and that’s why I went to war to fight for our freedom so our children will have a great country to live in.

Now these rotten companies force us to talk to some off shore bad English speaking persons on the phone. Dish doesn’t care. They are making a ton of money and the off shore person on the other end of the phone doesn’t have the power to do anything except say "read your contract" and tell you what they will do to you if you don’t pay their bill. Wow, customer service at its worse. What do you expect from a company that hires people from a communist nation to do their business! Dish tech support is a ruse!

One more thing for you Dish Network Big Wig from Colorado, yes, you Tommy F. If you are a real American, you would clean up your act, treat your customers with respect or send us a jar of Vaseline along with your monthly bill and threatening phone calls from supervisors.

By the way Dish, I had you removed from my auto pay from my bank. It cost me $20.00 (stinking banks) so I think I'm going to stiff you on my last bill. I think I will take out my frustrations and perform some martial arts moves on your junk DVR (I’m an old guy but I still kick butt) and then I think I will finish it off with one my BFGs and blast a bunch of holes in it. Then, I think I will have some pyrotechnic fun and then toss it in the dumpster if there is anything left. Watch for my YouTube video. I guarantee some real fun. I hope it goes viral. Keep a look out for “What to Do When You Get Screwed by Dish Network” on YouTube. I won’t forget to mention your name Tommy F. You should see what I did to the junk crap communist built computer system I had.

Well Tommy from Dish, I don’t feel like giving back your equipment and I don’t think I will pay you either. You see, I have decided to change my contract with you since it is one sided and unconscionable and worthless. Besides, you have breached it on a monthly basis. If you want your junk back send someone over to pick it up, please! I would really prefer to have a talk with someone in person! I would really like to talk to that idiot ** that threatened my wife. He said he was on the way to take care of me and I'm still waiting. Question is, does he want to beat me up or kiss me? Send the checkbook so you can reimburse all the money you frauds stole from me.

Stop and think, what is going on in our country? Why are we getting screwed by big companies on a daily basis, charging high prices for junk inferior items made in communist countries or services with worthless contracts and forcing us to talk with those people for support? Only in America!

No more off shore phone support American companies! Citizens, you are Americans. You have the right of free speech. Tell these U.S. corporations you will not do business with them. God bless America and remember old glory that’s what we fought for. I could go on and on about Dish but I will spare you any further agony and save my frustrations for the next corporation I have to deal with. Thomas Faust from Dish Network, your people is the worst. You are non-American!

Then the tech lied to us and told us we had a 15-month warranty on the receiver. After 3 months of service, Dish tried to charge us an extra $6.00 a month for "insurance" on the receiver. We told them that if their equipment wasn't good enough to trust past 3 months, then they needed to come and get it right then. They assured us that we could expect that the equipment would last through our 2-year contract and that the "insurance" was for my own "peace of mind". That experience obviously voided any chance for "peace of mind" with worrying about a $700 fee if the equipment did fail. Then, within a couple of months, our bill went up for the Outdoor Channel from $1.99 monthly to $3.00 a month.

After the first year, our bill went up the expected $15.00 monthly per our agreement. Within a month, there was another price increase of $2.00 monthly for no apparent reason other than that they could raise the price. Well, our two-year contract was finally up the other day, so we got Comcast cable installed on a great deal. It’s only a one-year contract, HD DVR service on all TVs, almost every channel possible including the premium movie channels, etc., all for about the same amount as Dish was charging us.

Now, today, when I called to cancel the service, I find that the tech had lied again at the installation. He told us that when we were done with the service or moved, Dish would send us "prepaid" boxes to return the equipment. As it turns out, they send boxes and charge us $17.00 per box to return the equipment. Plus, they want me to climb up on the roof and take apart the dish to return it to them. Oh, by the way, I am 100% disabled and will have to have someone else take the dish down. There is no option for returning the equipment locally. And then, the CSR had the nerve to ask me if I had family or friends that I would refer to them!

I am not a "hater," so there is no way that I would ever recommend Dish Network to anyone. Every time we got even a tiny dusting of snow, we had to have someone climb a ladder and wipe off the dish. The remote system for the bedroom TV was totally garbage - half the time we had to go out into the hallway to change channels. I would strongly recommend that everyone avoid Dish Network like the plague. Buyer beware: read everything and get every promise/statement in writing.

I called Dish customer service and told them I made a mistake, that I wanted them to cancel that payment so I could call in and make a payment from a different account. The "customer service" rep said they could not cancel a pay by phone transaction. I told her that I was withdrawing my authorization to use the account on tape and by law. They could not access the account. She refused to cancel the transaction.

I asked for her supervisor, she gave me someone in accounting. The accounting employee said they could not cancel the transaction. Again, I said, I am withdrawing my authorization to draw from this account. She stated it could not be done. She said I should contact my bank. This was not a proper solution. My bank was 100 miles away and I was telling Dish do not access the account. They refused. I lost my temper and said again, “I am withdrawing my authorization for you to access this account.” I told her that, “If there are late fees either from you or my bank, I will charge them to DISH.” I had to drive the 100 miles and deposit the cash to cover the payment because I did not want overdraft fees on my bank account.

Either the accounting employee or the "customer service" rep then scrambled my account phone number and put a NO PAY BY PHONE block. This month, the month following the screw up, DISH had retaliated against me even though by law they were required to reverse/cancel the transaction when I withdrew my authorization. They refused even though it should have been one computer entry to get it done. Then they made sure I could never pay by phone again.

When I discussed this situation with the customer representative today, she mentioned she would waive the $5.00 plus "access fee" for her service because of DISH retaliation. So not only does DISH refuse to follow the law and set up a simple cancel option, but it retaliates against its customers who want to cancel a transaction, then charges them for "access fees" when DISH refuses to allow a customer to pay by phone. Here I come DirecTV.

I called back to inquire about the internet and had the rudest customer service experience in my life. The first person I spoke with would not answer my question about my bill. She started getting loud with me, and she proceeded to just send me back to the recording. When I signed up with the service, I was told that I was able to have 6 rooms installed. I called today to get another receiver, and I am told that I have to pay $144.00 to get a basic box and have the cable hooked up to it. DISH network is horrible. I was with DirecTV and chose them. This has been the biggest mistake possible. I want to cancel my service and run.

Is this the way their employees contracted out representing their company? They attempted to harm my husband. Imagine if it would have been me alone with two men. It’s terrible that their company hires people like this and district numbers are the same as the 1-800 numbers. They never put anyone on the phone that you can talk to and nothing ever gets resolved. I am so disappointed with them. We have been loyal customers for over ten years and I have been a manager in sales for twenty years. If I ever treated my guests that way, I wouldn't have job.

We have contacted them several times and get the runaround each time. We pay them on time every month for services that they do not provide us anymore. The last email I got from them said we can cancel our contract if we want to, but we must pay the cancellation fee. The choice is ours. This is the worst cable company ever. I would suggest anyone reading this, contract with any other company besides this one unless you want to listen to lots of stupid music channels. It's a crappy company with no customer service.

I asked to speak to a supervisor Jake. After a lengthy and heated discussion, I asked for someone above him. He said no. I repeatedly asked and he continually refused. I asked if he was refusing to transfer me or allow me to speak to someone else. He said no. So I again requested that he transfer me. He said he would not do that. I asked for his supervisor’s name. He said it depended on what the issue was. I said a very angry dissatisfied customer. He said he wasn't going to give me the names because it was irrelevant to the call. I explained it was very relevant since he was refusing to transfer me. After back and forth on that issue, he hung up on me.

We waited until January and there was no unit. It is now March 2012 and Dish announced the new Hopper system that covers 4 rooms in HD at no cost for new customers. We contacted Dish and they told us we could upgrade for $400. We explained what we were told and Dish said the tech was wrong. We contacted the tech who said that if we were a 5-star customer (paying bills on time each month), then there was no cost to the upgrade. We called Dish back and were told that someone would be in touch within 24 hours. Two days later, there’s still no call. So we called back. My wife spoke with a CSR for about 5 minutes and asked for a supervisor. 1 1/2 hours later, she’s still on hold and no one ever came back. So, I used my cell phone and called Dish and explained we were on hold on the other line and got transferred to a CSR.

My wife then re-explained everything to the CSR who told us that they don't upgrade existing customers for free and that we were misinformed. We were again told that it would be $400, but she confirmed that new customers got the new DVR and 4-room HD coverage for no charge. She told us that the information we were given by the installation tech was wrong. She went on to say that in 4-6 months they might offer a better deal to existing customers, but there was no guarantee. She did offer to put another DVR-HD or a HD box upstairs for $17/$10 more per month. We did not cancel because of what we were told by the tech. We feel as though we were lied to. It appears that Dish cares little for existing customers. The CSR said we got what we paid for when we signed up and that's it. I'm going to do my best to share the experience in the hopes others will have better information that we did and make sure to get anything said in writing.

I contacted my credit card company to dispute the charges, so hopefully I'll eventually get them back. But the whole ordeal was frustrating, full of promises that wouldn't happen and impossible to find someone that could truly "help". I've been with Direct TV for 14 years and although their charges are slightly higher than Dish, at least they care about customer service and have the same programming. Go with any service other than Dish!

In December, I receive a bill for $68.32. Once again, I called Dish and asked why $68.32 when my monthly bill is $67.12. Their explanation to me was that a mistake (again) was done to my account and I should go ahead and pay the $68.32 and next month they would do an adjustment to my account. At this point I was very disappointed with Dish and didn’t want to continue their services. But, instead of canceling, I asked if I removed my DVR will that lower my bill? Their response was yes, so I did just that. In January, I get a bill for $53.78 due to the DVR being removed.

In February, I get a bill for $60.65. Again, I called Dish and asked why. This time they tell me that it’s because a protect plan I have for $6 on my account. My reaction was what!!? At this point, I should’ve cancelled but I didn’t. What I did was to remove the plan from my account and continue with Dish. In March my bills was $56.20.

My April bill arrived and to my surprise, the amount was $71.20 (wow). Once again, I called Dish and asked why. They informed me that because I changed my plan by removing the DVR and protect plan that I no longer qualify for the original plan. I did the contract back in July 2011 and on top of that, because I stopped my autopay, I no longer qualify for free HD for life. And now, I need to pay $10 for that service. At this point, all I could say was what the hell! First, I was never told that by removing the DVR and the protect plan I was breaking my agreement. Second, when I signed up with Dish, HD programming was free for life. At no time or nowhere in my contract does it say that I needed to sign up for autopay to get this service for free. I have always paid online myself with a credit card. On March 23, 2012, I discontinued my services with Dish.

I am asking Consumer Affairs to look into Dish Network’s ways of doing business. I’ve looked over my contract and it doesn’t say anything about the HD and autopay. Another thing I need Consumer Affairs to look into is the amount of years Dish Network is doing contracts. When I signed up back in July, I was told a one year contract and nowhere in the contract say two. Dish mailed me a contract on my requirements that now say, I signed up for two years. I’m looking forward to hear from you in a timely matter about this issue. I do have all my bills if need for review.

I called the company and spoke to five different people and then the supervisor who was extremely rude telling me there is nothing they will do unless I pay additional money. The sales re. knowingly lied to me and told me what I wanted to hear and guaranteed what I wanted would be installed and then changed my order without my permission and now I'm told I am locked into this agreement for two years and if I wanted to pay them an additional $200, they would install what I originally ordered. I asked to speak with the supervisor's (Shelly) boss and was told I could not.

There are two other companies in my area that I could have given my business to and I guarantee they would not lie or cheat their customers.That brings me to the point that if the sales rep had told me I needed to pay $424.93 up front, then I would have taken my business elsewhere and she knew it. How many other so called customers are they doing this to? If I have my way, I will find out through media coverage, internet, tweeting and every other source of nationwide coverage I can access and see if the the CEO/president of the company, Charles Ergen, actually knows what is going on within his own company. I would like to personally hear from you.

I agreed to sign up for the $29.99/month, 120 package, and have had differences in my bill ever since. Last month, my bill was $32.44, this month they charged my account $49.93. When I called to question, I was told $6.00 of that was for the protection plan, but this Riley person could not explain the rest of the charges. He just said he could cancel the plan and next month my bill would be $33.14. He never explained the rest of the charge difference! Also, I asked why the tax was different and he tried to say that the tax had changed and gave me a website "consumertaxissues@dishnetwork.com" to inquire about the raise.

I think I'm still being scammed and would like to know if anyone else has this problem, where Dish just backs down the price without explanation at my slightest challenge. This leads me to believe more and more that this is illegal somehow and that I have to babysit this poor service for the duration of my contract. Anyone, comments?

Recently, she was calling in to update our email and discovered that Dish Network had apparently raised the price and that we now owe them additional money. We still have several months left in our verbal contract to which the supervisor claims "they" don't make. She would not provide any sort of signed contract and cannot produce the "Quality Control Recordings". I asked several Yes/No questions to which I got long winded "explanations" that seemed in no uncertain terms crooked!

What kind of customer service is that? I will never refer anyone to Dish Network and I am appalled at their lack of customer service skills, and at the very least, don't waste our time making us wait for 35 min., when you knew you were going to do nothing. Absolute idiots! If it wasn't for my mother being inconvenienced, I would've called immediately and disconnected. I'm so glad I use Time Warner Cable as I now will never go with Dish Network.

Finally, I told them to prove it! A week later, they sent me a bill (way overcharged) for the month after they shut it off. Mr. Charlie if you read this, I think you need to remember the years when you was first starting out! That's when I gave you a chance. You need to get some perspective beyond your lust for power and money! I do see the change. And remember when you was begging us for help keeping your company alive when you had government problems because of the cable companies. As for the $90.00? When hell freezes over!

Never give them your bank account number or credit card number. In fact, their service is substandard to most cable services, including Comcast and Astound. So why even sign up with a company that requires a 2-year contract? Your bank will be not help because if you signed the contract, even if they take the funds without your permission, you gave them permission by signing the contract. So you are stuck with the hundreds of dollars they feel they are due for their equipment and there is no way you can get that back unless you agree to continue your service and pay them for reconnection fees plus pay in advance service fees. Then they still send your back balance to a collection agency.

If I didn't want any of and just wanted to cancel service, I would have to pay an early termination fee of $200. They got me coming or going. I'm trying to save money and move in with my daughter due to bad health and now, I can't because I can't cancel this high-priced TV with all the hidden charges that they are forcing me to keep or pay the consequences. Regular price hikes without being told too.

I'm greatly dissatisfied and really mad over all the hidden charges they have and poor customer service. It's like they are forcing their service on me or pay to get rid of them. I'm on social security. I'm just stuck.

I was asked to sign the contract on the installation tech’s tablet, even though he could not provide me with a copy of the contract and he had another call to go to. With my elderly mom's last illness, her death and funeral in another state, the repairs and upgrades were not accomplished until Feb. 22nd, 2012. At that time I discovered that the auto pay had been reinstated, my cc had been charged 2x ($96.99) for service that DISH knew I couldn't receive.

A few days later, I discovered that my new monthly bill was $127. Contact with the CSN produced only negotiations and an offer for a credit of about 2/3rds of what I was due. My perception is that this company will lie, cheat and steal, even from a grieving senior citizen on a fixed income. Talking to others at the local senior center reveals that it seems to be standard practice for DISH to charge customers considerably more than they were expecting, then to "negotiate" a rate much higher than what the person believed they had agreed to. Who can hold this monster to their word? Why is it a "concession" on their part to offer me 2/3rds of what I was charged for service they knew I could not receive?

If you experienced good service from any company that went above and beyond for you as a customer, do not expect such treatment from Dish Network. They are mean spirited and hide behind "guidelines". They made those extremely one-sided guidelines and will continually hide behind them as if they were handed down by G-D. The bottom line is: for your peace of mind, stay away from doing business with Dish Network. There are many other providers who will treat you with respect and provide better value for your hard earned money.

After a great deal of time spent on numerous calls, back and forth, we finally found out that it was Dish Network that screwed up after all and they had to reconnect something again! I dread dealing with them because the left hand doesn't know what the right hand is doing. They are all a bunch of goofballs. How Dish Network stays in business is beyond me. I found out that I was being charged extra for the Outdoor Channel and the cheapest plan included it. What the heck is that about? They also raised the price of the Outdoor Channel through the years without telling me, so I was paying more than what I originally agreed to. Dish Network is a rip-off! Can you believe that one of the customer reps told me that they won an award for their customer service?

It is now over 2 years later and I just found out I have been charged $5 a month for not having a phone line connected to my box. For not having a line? Really? First, the woman said they could only go back 6 months to refund the money. Then when all was said and done, she admitted they will not refund the money but just give me a $5 credit for the next 6 months. Well, then give me my credit for the next 2 years, right? No...only 6 months.

Then one of the women on the phone was so ugly telling me that I should have seen it on the bill. I told her that if she was looking at my bill like she claimed she was, she would see that I have paperless billing and it is automatically taken out. I explained that the reason people have that, is so they don't have to deal with it and as long as the charge is the same, then why would I look at it. Also, the reason I called in the first place is that they are just now charging me for a service call that they claim was made in February but I know was in January and it overdrew my account.

I was refused to make a payment over the phone because they claim the charge had not hit my account etc., but now she was literally making fun of me, that they would never refuse money. Whatever! As much as I hate to, I just might go back to Comcast.

Needless to say, I told them what I thought about their $700 and their lies that they tell customers just to keep them. If anyone is thinking about Dish Network, think twice because I wouldn't recommend them for nothing. I also told them I was done with them forever.

We did call the sheriff and he said we would have to get the driver's name. But Dish will not give it out, says they can't tell us how he was in our area. Really?! I told them, “You don't keep records of where your techs are going?”. Kinda funny, I get charged for techs coming out. I wonder how they know who to charge if they don't keep records.

So I called several times and asked why was there no service then an operator said, “Sorry, we can not do anything today.” So I said, “I do not want this kind of service, I wish it was known at the time I spoke to someone from Accounting,” and they said I just need to return the two boxes. I wish I did, the next morning, I was charged $660. Wow, I was robbed.

Also, such an easy request went way out of proportion. This wasted a lot of my time and money. I had to pay in order to lift my credit. They probably don't have experience with people that freeze their credit. They should teach their people. I got my report from Equifax and indeed, someone did get into my credit file on 1/7/12 and 1/11/12. Dish was the only one that I gave permission to get into my credit. Someone did get into my credit and they are not admitting it. Equifax is correct. I spent literally hours and so many days concerning this matter.

I am totally sick over this. If I have any problems concerning my credit, Dish is responsible. I need to hear from a higher up management. Otherwise, I will have no choice but to inform the Better Business Bureau. Please get back to me ASAP. Thank you.

I paid their station for a safe family package. I am so angry they let this disgusting ad or what you call entertainment is vile **. So if that is their intention, their office needs to call my home and apologize. This is not what we invest in, Hallmark and cartoons a movie here and there. Not this garbage. Get it off the air. They take off God TV which was a great show and put this kind of product on. It’s sad and I want to stop my service ASAP.

Then my daughter's boyfriend went online and got the cordences and there were couple of different areas we could get reception. So, we called the office once again and explained that to them. They sent a manager out and we were told which limbs to cut. We did, we also ordered two more boxes. The tech came out on 2/16/12 and gave us basic cable and was supposed to come back the next week and mount the dish on the pole and install the other two boxes. We have been told that this was a transfer and then the other office said I had to commit to a two year term. We have lost channels that we use to get before. If I could go through another company I would.

In my opinion and looking at all the complaints, Dish is a devious outfit not to be trusted. They always give you a different answer when you call just to get you off the phone. Now I was told I have to wait 7 more days. I am sure glad I don’t have to deal with them. I hope they choke on the money they took from me. There is no customer satisfaction. They stink. I posted this so others won’t fall in their trap don’t give out any personal information when the agent states he need to give you a price it is a scam trap, etc.

I have contacted the Resolution Team three times now and no one there seems to want to work something out either. My mother states the signature that they say they have is not hers and I have had enough of this big corporation taking advantage of my 80-year-old mother who doesn't even have a computer. This company does not deserve to have a license to operate with false advertising.