DIRECTV Reviews

AT&T DirecTV is running a scam and getting away with it. My wife decided to rearrange our living room. So we moved everything around, then when we went to turn the television on there was no signal. I called DirecTV to troubleshoot the issue. They said the box has to stay in the same spot in order to get signal but for $50 they can change the spot! So every time you go to rearrange your living room they want you to pay them $50! Now that is a scam if there ever was one!

10.15.2017 Originally I tried to sign up online w/ internet. Then I seen a promotion they were having with a DIRECTV/internet bundle. When I scrolled to the scheduling a technician to come out to install DIRECTV & internet. The only options were Monday through Friday 9 am - 11 am. I thought this was weird. I then called DIRECTV/AT&T. I first explained to them that I work these hours. Is it feasible that a technician can come out on Saturday to install DIRECTV & Internet. Rep Jessica said yes. Took 2 hours to go through the process on the phone to set up DIRECTV & internet. I got through the DIRECTV portion. Disconnected once with the transfer to the manager Mike from Rep Jessica to go over terms and conditions for the DIRECTV portion. He called back.

We had a new roof installed and of course the DirecTV dish was moved. A call on Thursday said the earliest service would be on Saturday between noon and 4 PM. At four I called and said no one had showed up. Excuses and When I called and was told that the schedule time was noon to 7 PM. I replied no and further checking saw that it was to be by 4 PM. At 7:30 pm, my first call was disconnected. The next call agent indicated that they didn’t know what was happening and I could reschedule for Sunday morning. As we attend church, I said that was not acceptable. It is now 9:15 PM and no calls and no service. We have discovered that rabbit ear antenna allows us to watch local channels and the internet provides a lot of shows. So we don’t need Directv - there are other options that are less expensive. Since ATT bought Directv, the service has declined, the frustrations have increased and we be looking for other options.

I received a call from directv representative and offered some incentives and promotional offers to return as a customer for Directv. I was told that I would get a credit on my account that would enable me to not have a payment for up to 3 to 4 months without having to pay. This was including installation and everything. We did schedule an installation date but I did have to cancel, but scheduled another installation on Oct. 3rd 2017. My account showed a credit of 371.88 on my Sept. Statement but after installation they took the credit back and told me that if I cancel because of not owning up to the bargain that I would be charge a 350.00 cancelation fee because I was under contract now.

Promised a $150 visa card for signing up. I've contacted them 3 times with promises that it's being processed. It has been 5 months and still being processed.

We have had DirecTV for several years now. After our first contract expired we did go back to cable but after 6 weeks we left cable and have been with DirecTV ever since, it has been over 7 years now. The only negative about them is when it storms heavy we lose our satellite for sometimes a few minutes up to several minutes. We had to lower our package since the prices went up, we had to give up a few channels we liked, considering getting the larger package again... Otherwise very happy with DirecTV, no more cable for me.

I was told DirecTV had fixed the issue of rain losing the picture. They have not. And the wireless connection often goes out. Much better avoiding satellite.

Why is the programming so bad? There are thousands of films to choose from but consistently 20 year old movies are shown 20 times a week or more. Film shouldn't be allowed to be shown more than 20 times in 6 months. A trained monkey could do better programming than what is available on DirecTV.

They are not by any means perfect, but they are very responsive when I call and ready to solve any problem. The last issue was for a channel that we were not able to see consistently, they send someone three times until they solved the problem.

DIRECTV's satellite goes out during even minor wind/rainstorms. The bill keeps going up. Paying $10/month "rent" on receivers that we can never own - more than $1200!! Customer service via web/phone is abysmal.

I do not receive all the channels that I pay for. A lot of channels are repeat or identical programs running at same time. Infomercials are abundant and over half of channels. Overpriced.

DIRECTV is too expensive. Other options are available. That carry the same programs for less money and the quality is the same so why not change to a streaming service. Time left on the contract that's why.

They are very expensive and the only time you get good rates are when you're about to change services or you're a new customer. Old/Loyal customers get the SHAFT! :(

I have never been so unhappy with an internet TV company as I have with AT&T DirecTV! They Lie About everything and lock people in contract that Charter Spectrum bought me out of and I signed the back of the check and sent it to AT&T and they still gave me a bad make on my credit 2 months after they had been paid!!!

We've had DirecTV through the apartment complex that we live in, and we have had it for the past year and a half or so. However, about half of the time that we've lived here our DirecTV hasn't worked! It isn't something that our apartment complex is or isn't doing either. We've had bad boxes, bad cards for the boxes, missing channels, and simply just no connection to our channels! I've seriously just gotten to the point where I have stopped trying to get it to work. It isn't worth the fight anymore, because if it's not one thing it's another. I would NEVER recommend DirecTV to a friend! I wouldn't even recommend it to someone I didn't like!

I called DirecTV because on their website it says I have to call them to cancel a particular service. I was met with a rude robo call center rep with no social or customer service skills. After going around and around with basic logic, I was eventually hung up on. I took a chance and tried the chat online and within minutes the problem was solved. Any company that can't seem to coordinate their respective customer service portals is pathetic. Be warned, there are far better customer service oriented telecom business out there.

DirecTV became too expensive to retain. I made the decision when the bill for the package with no premium channels and non high definition went over 100 per month. I would have needed to pay out for new equipment and that just didn't make any logical sense.

I purchased a bundled package with 7 top boxes for the home. The salesperson specifically put my greatest concern to rest which was reception during severe weather. He told me that the current system would still work during stormy weather. He lied! I will return to a "cable company" as soon as my contract allows.

DIRECTV is way overpriced. Their first year deal is a great value but that second year is a huge rip-off. Pay your bill and then put your service on hold for 6 months and then watch for a month and do it again and then cancel the service.

If you move, don't let them suspend your account! They might just charge you even if you don't have your Directv installed. They may even backdate your "cancellation".

DirecTV is very expensive. Maybe too expensive. And I don't get many premium channels. I might need to shop for a more reasonably priced provider, if such a provider exists that serves my area - a mountain town in Northern Calif.

Once the rain starts, TV, phone and internet is lost! When calling their customer care you are routed overseas to countries that I think is limited in answering your question!

Customer service was awful. They fail to resolve an issue I was having with my box three days in a row. Have change to cable much better. Paid final bill and they still say I owe them for service.

When the weather is bad there is no reception. If it snows here in Chicago or when it rains you can be without any channels. It is too expensive for a basic plan.

The cost of service is way too high. I was paying over $100/month for channels I was not watching. There should be option to select channels you want and only pay for those.

Too often the equipment fails, whether it is the DVR, or the dish itself, but the service guys are pretty good and generally take care of the problem.

Would give less if that was an option, saw this website and had to make an account just to make people aware of my experience with DirecTV. Promised the same low rate across the 2 year contract and was told all sorts of things I can do like add just one channel from a higher package, only to find out they will lie and say whatever to get you to sign then all human civility and decencies are out the window.

Worst company ever. Refuse to honor a 24-month contract at set price. Multiple attempts to contact them resulted in contacting someone in India. Their solution "we turn off your service if you don't pay." DIRECTV is the ones who breached the contract, their response "we don't honor contract." I refuse to be a part to this strong-armed tactic so on Sept 14 my service was turned off and I will not pay until they (someone in US) responds to my complaint.

It is now $2400 per year to have Directv. You cannot keep the same package you had. This does not include any of the NFL or movie packages. When my contract expires, I will be looking at other options.

Amount of bill changes constantly. They lie to you, you can't get a straight answer from anyone. It's nothing but a nightmare. No one is willing to give you their name or a callback #.

This company installed on time, programmed all of my devices, and showed me shortcuts. The customer service has been very good to date. The picture quality is good, and without interruption.

The customer service is great, just wish the price wasn't so high for the amount of channels. I don't even have premium channels and billing is still over 100 a month.

Picture pixelating often, freezing often... Happens so often I just can't wait until my contract is up so I can go back to cable. DirecTV did sent a repairman out to fix my problems... He adjusted the dish. Still had the same problem and when I called - every time - they started telling me to check all the connections and I finally told them, before they could start me checking again, that I'd already done that and they were all fine (which I had done and they were... every time). Problems never got fixed, so now I just put up with them until I finish my contract. Worst service I've ever gotten with any company.

The service works well in good weather. My biggest complaint is the high fees. There are so many commercials during the programs that it seems like the time for commercials is as long as the actual program. With so many channels dedicated to selling only and all the commercials, consumers should not be charged such high fees. It is unfortunate that the channels cannot be chosen by individual customers, because most of the channels in our package are not viewed at our house.

The cost that I am charged is not what DirecTV told me at sign up and when I mentioned cancellation, I was told I would still have to pay until end of contract. They charge me a "sports fee" every month yet I have no sports channels. When I asked why was I charged this, the person on the phone lied and said it was because I have "the OWN" channel. It was not a premium, it was in the line-up. Service is lost if the wind blows too hard and every time it rains.

When the first year was up, they raise the monthly rate more than I was told and assured it would be. Slightest weather affects picture. Remotes are junk!

I signed a 2 year contract with DirecTV and told them in the 1st 6 months I wanted out of this when my two years is up because my bill kept skyrocketing. I had to call them continuously to get them to stop padding my monthly bill! I got so disgusted with them 2 months or so ago I even canceled my CC so they would stop billing it. I had no interest in talking with them ever again. I had all of the equipt in a box to take it to AT&T to get it out of my house. They kept trying to charge my CC even though my 2 yr contract was up. After 2 months of me not paying them they finally disconnect it. Now they tell me I owe them $320 or they will ruin my credit. I tried calling several times over the past week but always encountered one of their rude nasty customer sales reps who kept telling me... This isn't. "LET'S MAKE A DEAL" and said if I didn't pay, my credit is ruined.

I am very disappointed with the frequency of satellite issues and DirecTV's unwillingness to try repair unless I pay for it. Also remote connection to DVR hasn't worked since I upgraded to HR54 DVR - spent 2 hours with support only to find out that many others had same experience. Dish's Slingbox feature knocks remote connection out of the park.

During certain storms, the picture is sometimes disrupted. It takes a moment to reset, but it does come back on. Otherwise, the picture quality is great.

DIRECTV's service always went out when it rained, they have hidden prices they don't tell you about, they charge as they all do an extra charge for local channels when you can get them for free, and they trick you into signing another year contract at a very inflated price.

DirecTV is a great value for all the things that are included. The DVR is very easy to program. On demand show selections are 100x better than my previous cable company. Many channels available w/o having to add a lot of premium, higher cost stations. The search function for shows is a time saver.

A fifty dollar charge was enacted when an family member could not remember how to move from air viewing to cable. Took the cable repairman less than 5 minutes to complete his task.

There's not a lot to choose from. A lot of reruns and they say you're getting a good deal but you're not. You pay for regular stations. Your bill never the same. Be nice to get good "TV" but that's not the case.

DirecTV is an excellent provider for our tv entertainment. Their customer service & tech support never is a disappointment. Quick service & prompt solutions to issues is a plus.

After AT&T purchased DirecTV all customer service calls go to a call center in a foreign country. Their English is very hard to understand and they don't seem to really care about your problem.

I was told I would be able to use my DirecTV via my phone, and it doesn't work. I was told I can use it online with my computer (desktop at that) it doesn't work. Their website is always "NOT RESPONDING, TRY AGAIN LATER". Also, it's sad I can't use Google Chrome (which is all I use). Then the website is ALWAYS freezing, it shuts down. I pay $200 for a services I can't use. When my contract ends, I will be switching. If you like your TV, then DirecTV isn't the smartest option.

When I called DirecTV to order services I was told that I would be paying $90 for two years and a year wasn't even up and DirecTV raised my rates to $148 and every time I call them I get a ** story about why my bill keeps going up. DO NOT GO TO DIRECTV. THEY ARE FULL OF ** and they do not help you with your problems. Someone needs to file a class action lawsuit against DirecTV.

DirecTV is way too expensive.. Seems like price continues to rise. Lots of channels but we only watch a few. Seems like the shows we want to watch are on the most expensive package.

Received a call I would receive premium channels for free for 3 and charge a monthly rate after. I never received the channels but charged for them. Also when I had the install at my house, DIRECTV installed the wrong equipment and charge me for a extra receiver. It took 3 hours of complaining on the phone to get everything corrected. During the reinstall, I have a cable running up the side of my house instead of the back. I have been a customer for years but when my contract expires I am done with them.

Have had no problems that wasn't fixed promptly and resolved. Great service but would like to pay less. We have the service bundled with internet with Century Link.

I am in the process of leaving DirecTV. Customer service is not consistent in the info they give out. Depending on who I'm talking to I get different info. They are also too expensive!

DirecTV is constantly raising their prices. I'm paying for things that should be less like high definition and DVR services. I'm fed up with them and will be cord cutting to save more than 100.00 a month on cable. It's frustration when you know that all the cable companies are doing is making money hand over fist.

As of late I observed my bill has been going up without change to my plan. When I contacted DirecTV they could not give an answer. Now I'm trying to find a way to get out of cable entirely.

I being with DirecTV for over 5 years. The only problem that I have with this provider is that you don't get signal every time there is a storm or raining days, consider that we don't have any other choice but stay with DirecTV it is very expensive. Much dinero. Lol.

OMG where to start!!! I have been a loyal customer for almost 20 yrs! I was doing a simple task, keeping my 2 DVRs in my old house until I had movers move me to my new house, had new service at new house but added a DVR, I had a Genie in living room and a wireless in master bedroom, then wanted a separate DVR in mother in laws room that’s not connected to main Genie system. SIMPLE RIGHT!!?

Winter 2014 satellite was out for two weeks. Customer service told me there's a thin layer of ice on the antenna no one bothered to help but still charge me full rate. God forbid if there is an emergency while it rains or snows and you're told to evacuate you will never know with DirecTV.

The channel DirecTV have are mostly selling stuff and a few good one mixed in. Why should we have them? So we are paying for hardly anything. Reception is bad when it rains and they add charges you never asked for. Had canceled channels to reduce bill and they didn't do it so I had to take my time to call again!!!

The channels are very confusing and different than regular cable or even using an antenna. I have the antenna at home. I use DirecTV at work and it is very confusing on selecting the channel line up. You have to look it up at all times.

DirecTV is a dishonest company. Time and time again, they have raised my bill with no advance notice and for no good reason. They added movie channels and tried to get away with charging me for them when I never ordered them. They have offered a reward for signing up and then tried to get out of it with one excuse after another. Every time it storms, we lose our signal. I am so fed up with this company.

The picture quality is good as long as it's not raining or snowing. There are too many channels that are entirely useless. It would be nice if we could choose channels with having to buy another package. If I would like a certain channel I would have to buy a package of channels I have no interest in. Plus is a get an equipment update they want to upgrade me to equipment that I have no use for.

I have been a DirecTV customer for about 4 years now and the service hasn't been utterly amazing. However, it was far worse service through cable. DirecTV has high prices unfortunately though and the prices for expenses of unknown charges seem to become more frequent as well as more expensive. At times, I am charged for specific items on my bill I didn't even purchase. The customer service and support has (more often than not) shown to be decent and fairly helpful so I can't complain I suppose. I may eventually end up trying Dish or something more affordable. For now though, DirecTV is alright and I'll probably be continuing service with them for at least another year or two.

The amount for the monthly payments are too much. The customer service is great with helping you with technical problems. But I pay a great amount for their channels.

My only problem with DirecTV is that when there is foul weather the signal is lost. It can be very annoying when you are watching or are recording a program.

DirecTV is very expensive if you want to get a large number of channels. Costs continue to rise on a regular basis. Customer support can be good, but the last several times I contacted them (for the same issue), they were absolutely terrible - sent the wrong remote control replacement model, charged me for the remotes when they are covered by my protection plan, etc. But Reliability is very good unless there is heavy rain or snow.

DirecTV has been a reliable source of varied television content for the 8 years I have had the service. Their Genie DVR is reliable and easy to program. I particularly like the amount of HD content. The only thing I don't like is that the College Football Team I follow is in the PAC 12, and they have been unable to make a deal with the PAC12 Network.

I love the technology -- whole house DVR. Great picture and loved that local channels matched to program guide. But became too expensively and had issues with reception during big storms.

Great deal, love the selection of channels I get. My only complaint would be that service is unreliable in a thunderstorm. The DVR is so much better than my previous one with dish.

I have been an AT&T customer since at least 2006, bundling television, internet, and phone services. My television package was U300. U300 includes several premium movie channels. Around June 7 of this year, an AT&T sales representative came to my door and offered me a bundling package if I switched my television provider to DirecTV and kept internet and telephone with AT&T. He said "You will keep every channel you have now plus a couple of sports channels." The cost would be $73 for television and $30 for internet. Telephone would stay the same. I agreed and the changeover was made the next day. The deal included an agreement to stay in the contract for two years with a heavy penalty for early withdrawal.

DirecTV was our first satellite experience. It was so good (to begin with) that I referred my mom, and anyone who asked. When I changed to Dish (mainly because I could get internet and satellite in one statement - instead of 2 separate bills) they were still very understanding. My mom had hers disconnected for a while because she was displaced from her mobile home for several months. When I decided to help (because of financial/health issues of hers) I had it reconnected for her... and she was able to be independent again - in her own home. She lives in a tiny 2 bedroom mobile home, that she takes pride in because it's "hers". So - she wanted her bill to be in her name, and to be taken out of her own account. I finally agreed--and it has been "horrible" Ever Since!

I called DirecTV and spoke to someone who couldn't verify my account because they didn't know Steve and Stephen could be the same. On top of that, local station WTHR has been unavailable for at least 3 weeks. I want a $100 credit for this month and every month they don't have WTHR. Also, when they installed the system NO ONE gave me any instruction. Now when I go to record something, I never know what I'm going to get.

I have never had so much trouble buying something. Then after hours of determining if the model will work in my situation they REQUIRE my social security number to sell their product and 2 year contract. I was paying in advance and if I don't pay at some point in the future they can turn off my service.

Best picture of all the cable companies I've used and I have been a customer for at least 20 years. For a brief time I used Comcast and was disappointed.

Our provider does a great job. Because we are way in the country I think we might experience issues that others might not. During storms it can go down, but for the most part it does a great job.

The customer service is deplorable! The cost continues to rise and there is not an offer for better quality or quantity of anything. Since you are in a contract you are bound.

Too many channels with nothing worth seeing, and HBO has so many reruns from 8 to 12 years ago. They are way too expensive for what they deliver. But they have a much better in picture quality than others.

DirecTV like many companies forget that honesty makes the best practice. The reason why I disconnected this service was because constantly coming up with schemes to rob their customers. Example: adding a maintenance package to their receivers and charging your credit card without consent.

We have had DirecTV since when we moved to Wausau and they have been excellent in services, answering questions! They seem to want to help with any problems you may have!

They keep showing films that have been repeated several times. I wish they would get more imagination as there is a world of films out there. Pay attention to your customers or we will find one of your competitors who will treat us better!

DirecTV streaming is awful. It constantly freezes, features disappear and reappear at random. 72 hour rewind sounded good, but you never know when it's working. The customer interface is rudimentary. Not worth a dime. Good job, AT&T, ruining a company...

I signed up for $60 bundle that's costing me $160! Very misleading info on cost. Lower cost please!!! Also every time a cloud floats over we lose signals. Help.

Have had DIRECTV for 15 yrs and whenever I had a problem, it was resolved to my satisfaction. I subscribe to the best package available with NBA as an add-on. I have had various updates to my equipment which has further enhanced my viewing.

DirecTV is very expensive compared with other companies. I have the latino package and it does not have good channels in English. The signal gets lost when it is raining.

Comeback and new customer incentives are well priced. But DirecTV is very overpriced on regular service. We cancelled service and cut the cord but had too many problems with buffering.

Their system has a "775" issue where the DVR and satellite do not connect. If you do not unplug the DVR and the Swim unit yourself, they will charge you for tech to come to your home to fix the system. I called today because my system is not working but I will not be home for 5 days. I will told I cannot get a tech out to my home for 9 days. They are all booked up. So for anyone who has an issue with the continual "775" issue, they are being told they have no service for over a week; and I spoke to three CSRs including a supervisor and no one has the authority to satisfy this issue. Since ATT has purchased DIRECTV, their customer service is awful. The only thing ATT seems interested in is adding subscribers, not servicing their current clients.

Directv is awful. Be aware. They will lie to you and do not tell you that you are bound to a 2 year contract. If you move and Cannot continue service they charge you an outrageous fee and never stop. I sold my home and moved into an apt that did not allow dishes so I had to cancel. They told me I owed $500 and I've been fighting it ever sense.

I cancelled my Directv and then a slick talking salesperson promised me one cost. 3 times I confirmed the amount and then I get the bill and it is 40.00 more than I was quoted. They said they would waive fees that never happen. Then they told me I had a year contract and would have to pay fees for cancelling my appointment. Lucky for me I record all my call and my next steps are the Better Business Bureau and the attorney general. And their service is always losing channels. VERY POOR SERVICE!!!

This DIRECTV svc was offered by Costa Rica thru ATT, back in April 2017. I dealt with several issues-Apr thru July 10th, 2017. I finally canceled the DTV svc, but it was frustrating dealing with 4 different Latin countries which ATT hires to deal with American issues - ATT is absolutely horrible and wrong for doing this to US customers. ATT admits they are not ready to handle all DTV customers, just to sell the service (assume to pay all those Latin country employees, $$$ should be used to hire ONLY Americans). Just terrible... I am ready to terminate ATT!

It offers the best stations for the best value. Has the channels we want, and none of the ones we don't want. Switched from Dish to DirecTV with no hassle, as Dish was charging too much.

They keep charging more and more for nothing. The bill goes up every 6 months to a year. Their movie channels run the same thing over and over. They have no senior discount.

Since ATT took over DirecTV, have had problems with cost of service every year. They promise you a certain price for a certain period but always manage to raise the price anyway. Service of tv programs is fine but looking for cheaper options when contract is up.

Have had DirecTV for 2 years now and have been pleased with its reliability; if on rare occasion the signal is lost, I just change the channel from its HD format to its regular format and continue watching. That was my greatest concern going in; it has not been a problem. If the content seems overwhelming, it is easily managed by setting up a couple of favorite groupings, like one with just the sports channels, or movie channels, and one favorite listing with everything I'm interested in minus channels I am not (minus shopping, religion, cooking etc). DirecTV has saved me money compared with the two competitor cable companies in my area.

Every time I receive my bill the amount has increased, do not use 85% of the channels provided. Why should I pay for the channels I do not watch? Thinking of cancelling my service and going with anything that provides only the channels I want.

Any problems are quickly taken care of, channel selection is all right, reception is good, and the company is willing to work with the customer on pricing for packages if you have been a subscriber with the company for several years.

After signing a contract, I did not get the package I was explained. The internet speed was lowered to accommodate the AT&T U-verse pricing. Movies are constantly interrupted for buffering, and I am totally dissatisfied with the service when there is a gust of wind, rain or lightning that knocks off service to my TV sets.

They're way too expensive & they won't budge in spite of the fact they're losing subscribers to on-line viewing. They're damned proud of themselves. The info is inconsistent when you call them too. Their people tell you one thing & then you call back again & you get another answer.

It is too expensive to get access to some of the programs I would like. There needs to be a way to find out where programs are without taking so long. By the time you find a program it is half over.

When I signed up with them they made me pay $320 because of my credit and said I would get $200 back. They sent $100 and only after I threaten to call ConsumerAffairs and local TV news they sent the other $100. They still kept $120.

I signed up with DirecTV with the expectation that there weren't going to be any issues. I live in Carmel Indiana, so the past 3+ weeks, we don't have NBC. I called and told them they broke the promise of providing me all the stations I signed up for. I requested since they breached the contract, they should allow me to breach the contract in response by canceling the agreement with no early termination penalty. The DirecTV agent said the penalty wouldn't be waived. The agent said they could give me a $20 credit on my bill and that NBC agreement was very close to be signed.

I have been having problems with audio and signal from ATT-DirecTV, I called their service department and had a very challenging conversation with A very ARROGANT technician named Andrew - ID number **. He informed me that the technical issue I was having was coming from my faulty TV. He also refused to schedule a DTV service tech to come and have a look at their DTV equipment unless I agreed to their $99.00 service charge or a monthly service fee of $7.99. Feeling incensed and taken advantaged of (The unclean feeling that one gets while purchasing a car and being taken advantage of) I had to end the conversation with DTV's very snobby representative.

I have to contact every couple of months because of unexpected and unwarranted price increase (they always lower price to correct amount but just imagine how many consumers just pay the bill, no questions asked).

Installation was very well done. However, you get a very minimal number of stations, that aren't trying to sell you something. They really force you into buying a package.

Customer service is terrible to deal with. Have been a Directv customer for over 10 years, and have tried to downgrade service to a different level, and they don't do it. I've tried several times and I'm ready to make a change.

Overall very satisfied with DirecTV. We switched back to them because we got a great 2 year promotional offer. We got tired of paying for Sling and Hulu due to problems with streaming speed. Although I like DirecTV, I am keeping a close eye on my monthly bill to make sure they aren't pulling any billing shenanigans.

They have very good service reliability even on very bad weather, but I wish the channel lineup was more organized. Perfect example, I have CNN or channel 202, but MSNBC is somewhere in the 350s. I don't want to search on the channel guide for a similar channel all over the place.

Customers pay way too much for any cable service. Their programming is always repeated over and over again. Very little new shows and too many info commercials. But the biggest thing is the cost way too much for the service.

WE live in Florida and summer thunderstorms could cause us to lose our Signal, but in over five years, the longest we lost signal was forty minutes. The service has been excellent. We have never had a repair tech to our house. When one of the three remotes stopped working, DirecTV sent us a free one to replace the bad one. We have a package that includes the Food Channel, Fox News, and FX. We are happy with the great service from DirecTV.

TV reception is only reliable on a nice sunny day. Any wind or rain in the general area or surrounding area and the TV goes down. Internet is NEVER up to the speed we are paying for and we are unable to stream a movie most of the time. We are a finger's breath away from cancelling our service.

The service is mediocre and customer service is awful. Most of the time we lose connection and their price is not competitive. I had so many problems with the billing before especially when they were acquired by AT&T.

DirecTV has many channels that repeat. They may say you are getting 150 channels but some are duplicate and triplicate so you are actually not getting 150 original shows. In bad weather, satellite has gone out for at least 15-20 minutes. Price for service is extremely poor.

I have been a DIRECTV customer for approximately 10 years. Was satisfied until ATT bought them and now every time I call customer services I get lied to about something, I guess that's just the way mega corporations do business. My contract is up in August and no plans to renew.

I have been a DIRECTV customer for 15 years. I have had my bill automatically withdrawn for years. My card was stolen and I was issued a new card. I called DIRECTV to let them know of the change. Everything was supposed to be updated and would start coming out on my new card. Woke up one morning to find my service disconnected. Called- they had no record of my new card. Had to pay $35 to have service reconnected. Assured it was all taken care of - my new card was set.

In June, 2016, my elderly mother received a promotional offer for phone, internet, and DirecTV by AT&T: 2 years at a cost of $89.99 for the package. In one year, the bill increased, and when I called on her behalf, I was told that the DirecTV cost increased after one year (this was NOT on the mailed flyer!). I phoned about this and was told the 2 year price ($89.99) would be honored and given a reference number by AT&T. However, the next month the bill came with the increase and penalties!! When I called again today, they refused to honor the promotion and just repeated the same BS. The call centers sound like they are offshore (e.g. in other countries). Please BEWARE of the FRAUD offers by AT&T and DirecTV. I am not finished with this, but wanted to give other consumers a heads up.

DirecTV Is Bad! A ripoff! Most Channels Require You To Pay! Most of the channels shown on the "Guide" will ask that you pay for rental of the content or that you purchase the video to review or use! Some as much as $10.99 for a single view! DirecTV by AT&T is a total ripoff! It is deceptive, and not worth the cost, no matter what incentives they give you! I had to agree to a two year contract in order to get the service. This in itself is unacceptable. In any case, I recommend that you avoid DirecTV by AT&T and look elsewhere such as Spectrum Cable or COX Cable or just get an HD Antenna and use the TV channels that are free on-air.

Trying to get a rep is a terrible drill, technical support when you finally get is ok. Their menus are impossible and sometimes get incomprehensible messages in the middle of a program.

I have had the service for more than 10 years. I tried Xfinity for 1 week. Gave it back. Was not what I wanted. Went back to DirecTV. They have better customer service.

This is the first time I have had satellite service and will more likely be the last. Forget watching any TV during a storm. As far as the channel selection for the price of the service, there is no deal here. Many stations or channels are duplicates.

Frequently goes out no matter what the weather. They never give credit back for outages, instead they want you to pay ahead. They talk about all the extra channels, bull all sales or advertising channels. No loyalty to the customers they have, just to new customers. And any cost increases always passes to their customers. Money greedy company just like all the rest.

DirecTV is inefficient, unreliable and very poor technology, but charges for world class programming. It is also difficult to navigate, system hangs you for contract. Would expect more from an AT&T company.

We are one of DirecTV's original customers, having signed on with them well over 20 years ago when we lived in PA. Customer service has always been responsive to our calls. The only complaint is the interruption of service during heavy rains. That cannot be helped, though.

Satellite TV is just too high! Channels are constantly being removed and a little wind or rain and you have no TV. Everything you want I'd considered an upgrade and of course more money.

I have had DIRECTV for over 15 years, nothing in the past could compare to what they provide me. Never had any big issues with them and when I did have something come up, they help me right away.

I like the channel selection offered by DirecTV. But I am not a fan of the challenges with software updates. We have multiple boxes as we have a lot of TV's - and DirecTV limits the add-ons.

DirecTV chooses to not be upfront with their clients and rather hides information from them including choosing to ignore specific questions and requests while on the phone. I had a satellite dish in my backyard from them the size of a car, that was my duty to discharge. If I had known that I had to remove that large piece that was hammered into the ground I would've never allowed its monstrous construction. I'm more than disappointed in them for putting that on the consumer. I returned my in-home rental equipment the very next day and I had a balance of $59, today three weeks later I received a bill for $248 stating that it's the fees for my unreturned equipment. After calling and speaking to an associate over the phone she told me she could remove the charges but then put me on hold three times to check to see what she could do.

I purchased DirecTV at a Walmart as a cheaper cable option for my grandmother and was told my rate would not change for the 2 yr contract period I signed up for. Here it is a year in, halfway through the contract period, and my bill goes up over 40%... Because I didn't bundle my DirecTV service with another AT&T service. Something that the call center said was new... Incredibly shady that they just up the price a halfway through. My grandmother just moved and I had it installed at the new place since I'm still under contract for a year and had to pay $200 for that and now the bill is up and I can't drop service unless I pay a discontinuation fee. Utterly ridiculous. I'll be dropping service once the contract is up.

I got DIRECTV in December of 2016. My bill was correct until March when they started trying to charge me for premium channels. I had to call 5 times over the next couple months to finally get them to correct the bill. Then they charged me a late fee for part of the bill I should never have been charged for. Now they claim they can only cancel part of the late fee so I'm stuck with having to pay the rest.

DirecTV contacted me regarding a free trial of HD channels for three months. Before I accepted I stressed the fact that I couldn't pay a higher bill. I was assured that if I called and canceled by a certain date there would be no change, which I did. After the three months I started getting billed. I called them again. They said they would remove charges from my bill. Also I asked if there were any promotions. She told me that I was such loyal customer that I was eligible to receive a discount of twenty dollars off my bill. She did not speak very clear English. I was delighted to get discount. I received an e-mail a few days later that by accepting this discount I had extended my contract with them for two years. I felt it was a very underhanded way to do business and I called and canceled. Until this time I have been pleased with their service. Also been an ATT customer for several years. After this I may have to make some changes.

You can NEVER get to a live person and when you do, they have heavy accents and talk in circles so that you end up in the insane asylum after the call. Trying to rectify your bill will result in an argument for 50 minutes. Your blood pressure will reach 320 over 400 and then they will offer to extend your contract, however, they will have to do a search to find out what the new contract term will be. That's it... Done with them.

Horrible. Moving asked for the transfer. Told them no satellite dish, this time the pole is needed. They agreed. Tech was late but showed up without equipment. When I called the next day a rep apologized and said they could reschedule for that day. I'm like great! No one never came. When I called I was told the rep scheduled me for the following day. And I was not cause I know what he told me. Two days missed from work and still no cable. October 7th I have to wait. Damn shame. A continued customer. I thought I was valued. Never late except this month for the move. Still gone pay but this is how I was treated. No one wants to even listen to the phone call. To see if the rep told me that.

I have had DirecTV from when they first started. They are the best. No one comes close. It is expensive however it works great with no problems. The packages are good. HD channels service is good. They have specials, free hob sometimes so you can try it.

I have such limited choice. I have thought about an antenna again. Directv and I don't get along. I had them once before. 4 months after I closed the account I received a bill and was told if I did not pay they would send a collection agency after me.

Directv first need to combine the two companies into one as far as customer service /billing. Bills are way too high. I'm thinking of leaving for a competitor.

I am very satisfied with DirecTV as all provider prices go up after your first contract is completed. My cost seems high but it is the same with all companies. I would recommend it to anyone.

Love almost everything, just wish it didn't cost so much. What I also don't like is the hassle I have to go through to watch a show on demand - I have to use wi-fi, and set up takes a long time.

Prices are competitive and customer service is better than some cable companies, in my experience. Service isn't good a lot of times when there is a storm, but other than that, I don't have any complaints.

DirecTV only cares about new customers. They get all the deals. Customers that have been loyal are treated like they just don't matter, that's why I'm canceling. Also, I have a $30 package, yet my bill is $74 after all of their add on fees!

Have been a DirecTV customer for 10 years. Always great customer service - until absorbed by ATT. Using their internet service has been mostly a real problem: checking issues with customer service is really frustrating. Would use other options for Internet, but they're limited.

DirecTV is great when the weather is perfect, but if rain or even heavy cloud cover passes overhead the signal does not come through. We combat this by having several shows and movies recorded to watch during these times.

With Directv, any kind of bad weather and you will not have TV. Shows are constantly going out in the middle of the program. Very frustrating. Customer service is ok. They try to be helpful and will set up appointments for workmen to come out. Appt are scheduled 8-12,12-4,4-6 and you need to be home.

Misleading sales and customer service. What a nightmare. I have also filed a complaint with the BBB, the FCC and the California State Attorney General. On or about 9/13/2017 I had the unfortunate pleasure of inviting a AT&T, DirecTV solicitor into my home at a senior mobile home park I live in Southern California. He can give me DirecTV for $49.99 for two years guaranteed with HBO and all the other movie channels free for one year.

When I was contacted about signing up. I was told I would receive a discount for 24 months. The whole time of the contract. Then a year into it I'm informed that deal is only good if you sign up with ATT for some kind of a service. I wasn't told this when I signed up or I wouldn't have done it.

We went with DirecTV because they offered a 2 yr lock in price for their service. After 1 yr they raised the monthly price for service. We talked to 5 different representatives on the phone and 3 said it would be taken care of and then we got our monthly bill and nothing was taken care of. Finally 1 representative said that the increase was what it is and if we didn't like it cancel our contract and pay $200 to get out of it. Thanks DirecTV. As soon as our contract is up we will be switching back to Dish. Had them for years and had no problem. Dish equipment is better anyway. Should have never switched but DirecTV called and offered a cheaper services but after a year they raised their prices.

You should boycott DirecTV for life, too! Overrated cable provider that will eventually lose all of its customers to this digital age of apps and options. Worst customer service of them all. Three days of no show technicians to install a move, hours of phone waiting, missed work due to their time-frames of tech availability, and just horrible customer service reps. HORRIBLE and UNACCEPTABLE! I asked to speak to a supervisor, they said none available, couldn't get answers to my account questions... replied "I don't know". How can any company run an operation like this with such low ethics, lackluster service, and poor quality customer care. This greedy, deplorable company should be boycotted to be taught a lesson and management should be aware of the loss of customers now that competitive options will make them lose business.

I cancelled my DirecTV and have not had cable currently. There were numerous channels but nothing of quality that I wanted to watch. The price was also too high.

I "bundle" my AT&T landline, internet and DirecTV for a lower overall price. The DirecTV has been giving very good service with no interruptions. The available channels are great and the quality is fine.

Between the numerous outages during storms and the cost we pay for service, we couldn't recommend DirecTV to potential subscribers. My husband particular pet peeve is the lack of baseball and football coverage, unless you want to pay an outrageous price for a package.

They don't deliver on what they initially promise their customers in order to retain them as continued clients and when you call to inquire you never speak to the same person and nobody can confirm your previous conversations. They find prior account notes difficult to locate and they say they are not able to connect you with the people you last spoke to. It's like they want to discourage you from calling. Horrible customer service.

For all the money that's spent the channels are horrible. I will get a fire stick for less and save a ton of money. The customer service representatives are horrible.

Did not help with bundling with CenturyLink. Charging me full amount. Year contract. Overcharged and customer service does not help and they did not call back when they said they would with a solution.

DirecTV offers value for a great product. The price that I received is for 2 yrs. Outstanding! Although we still do not like the contracts, the channel selection is excellent and the customer service has been superb!

They are never honest. Their prices are too high. You can't get incentives if you are a old customer. They start you out with a price and it never stays that way. The picture goes out if it rains too hard.

The overall satisfaction regarding DirecTV is mixed. I enjoy the choice of so many channels, but a majority of some of the channels are those that you have to pay for. It would be much easier to show what you get by default and that's it. Then provide an option that is hidden unless you choose it to be shown channels that you have to pay for.

I really like cable because I get to watch Lifetime and The Little Women of Atlanta, also Sanford and Son, Good Times! The only problem is when it storms, it knocks the cable out.

Every time it sprinkles, it pixelates. Worked on before and no improvement. Sounds goes out. Have to turn off and on to fix. When it rains hard, it says, "Check cables." Does nothing.

We have a commercial account that is supposed to be auto pay but little gremlins stopped the payments. I have contacted them three times, each time being assured that it was solved but that was not to be. So I again had the pleasure of talking to many many people at Directv and was provided many rest periods as they transferred me from person to person. Customer service prior to AT&T merger was not good. Now it is beyond bad.

Robert ** from DIRECTV came to my home, was extremely polite, knowledgeable, & helpful. He installed new, upgraded equipment and made sure that I knew how to use it before he left. He also left written instructions & ensured that I knew where to look for answers. He also left his phone number and reassured me that he would personally return to correct any problems/difficulties. Mr ** worked around my 4 year old granddaughter & her two teachers (who also happened to be in my home at the time of installation). He patiently waited while they left so that he had my undivided attention while explaining the changes in my service. Truly a very caring, but professional, young man who represents his company well.

When I called this company to inquire about service I was told that they paired with Frontier for WiFi. I began receiving 2 bills not 1 as I was told. I called Frontier and they told me DirecTV does not pair w/ Frontier. Today I spent over an hour being transferred to be told I am out of the grace period and have to pay a $360 term fee. Don't use this service, they like to get you into contract and then charge you to disconnect.

Lose signal every time it rains and I have to call every month to get them to give me what was suppose to be a 2 yr contract. Might be good for 1 month, then back to square 1. Don't promise me something then change it. They call this the bait & switch.

I have been a DirecTV customer for many years and the service has been excellent. The only outages that have occurred have been the result of huge thunderstorms. Customer service has overall been very polite and helpful, and maintenance when needed was prompt and professional.

A lot of times, I can find an answer on the internet. If not, then customer service can walk me through the solution. If on the rare occasion that I need a technician, I usually have one the next day. They are always courteous and professional. There are a lot of channels. I am pleased.

Unacceptable signal loss during every little storm. Installation teams that don't know what equipment i.e. The dish currently installed so arrive without required materials for an upgrade then they never came back or contacted me to reschedule but did start charging me for services I never received.

I have had them for almost two years. Every time I have a problem it's a quick easy phone call. I highly recommend them. They are easy to deal with and fix problems quickly.

I am thinking of doing away with DirecTV as soon as my contract is up in October. They are very expensive and lock you into a 24-month term then slowly increase their prices, they have done that to me and when you call them they give you the runaround. Yet they will offer new customers a way better price package for the same channels I get.

There are too many programs repeated on several channels. These are all paid programming channels with the same programs. Of the 400 channels that I have, most are PPV, paid programs, and Cinema (also PPV). I have seen the same paid programs in the channels below 100, then 100-200 are PPV, then the same paid programs again in the 200's, and again in the 300's. Movie channels are very limited and the rest are news or sports.

There is a large diversity of channels and on demand to give everyone a great choice! We do not lose service because of storms as often as some detractors say, losing service is rare and is short lived! The positioning of the dish is always important for the technicians, one is to make sure you get the best reception and the other is to hide the dish from view as well as possible. We have never had to call for technical support, the chat or online. Support is unbelievable and I would recommend DirecTV to anyone!

DirecTV lied about the contract, never provided service that could be watched, and demanded a full contract from us even though they did not provide service. Viewing history shows it never worked!

Was unhappy with always losing reception. Cancelled with CenturyLink who the package deal was set up with. CenturyLink cancelled with DIRECTV and they ignored the request so we got a bill 6 weeks after we cancelled. Stalled. Transferred me around for days and nothing. DirecTV is now in bed with CenturyLink. All they did was give me untrue facts and bill me for 6 weeks that I never used them.

I was unknowingly charged for NFL ticket and told a refund cannot be issued because it is two days passed the deadline. Since my services are bundled, I am paperless, and my bill is automatically deducted. I did not know why the rate increased and did not have the time to immediately inquire about it. I have been a DirecTV/AT&T customer for 15 years. This is the 3rd time in two years that I have been overbilled and not refunded money. I will no longer be a customer.

I recently became a customer with DIRECTV on Sept. 7, 2017. I ordered the product over the phone. My concern was that fact that it was a two year contract. The customer service rep informed me that I had thirty (30) days to disconnect my services if I was not happy. During the installation the Technician informed me the same exact thing "Don't worry you have 30 days to cancel if not satisfied with the service." The technician also state that they will remove the dish on the roof, because they were not allowed to remove anyone else dish except their own.

They quoted me one price and I was very diligent making sure they quote included fees. When I got the bill, it was 25% higher than they quoted. I called to verify, that it wasn't a mistake in billing and they said it was correct with no apologies. We canceled immediately, as I believe that what they did was complete fraud!

Directv promise to provide full support AND ensure the billing will be accurate. This is not the case. Also, the format for guide, the channel line-up and remote control setup are inferior to other providers.

My husband and I love our DirecTV. Even the picture on our tv's is much clearer. The price is a lot cheaper and now we have 4 tv's hooked up to DirecTV for less than the price of one tv with our other carrier. I am so glad we switched. Happy.

I feel that I am paying for watching nothing but commercials. The cable companies are making monies on the consumer and the advertiser. Something should be done to curb the constant long commercials, so that watching TV would be a pleasure again. I am seriously thinking of not renewing my subscription.

Was in a contract yet bill kept being different. Calling in was a time consuming nightmare. After about 3 times, on different months, calling and wasting time we called it quits. Paid the early termination fee and went to HDTV over the air. Until there is no contract a la carte channel selection, at more reasonable pricing, we are done with Satellite and Cable. We have run the gauntlet of Cox and Dish prior. Pricing is way too much for TV service.

DIRECTV is very good. I have been a customer for many years. Love all the shows, service is great and the bill is very easy to understand.

I have had DTV service since 2008 & have not had major problems. If there is a question their customer support is great. They really work for me. I had a question about an increase in my bill. I had been paying $5 and it went up $20. I called and it was explained previous was a promotion but if I wanted to d/c it I could. I chose not to as the protection far outweighed the cost. I would recommend DTV over XFinity.

I was a DirecTV and Verizon bundled customer. In other words I paid Verizon for my DirecTV, internet and landline. When DirecTV and Verizon separated and I needed an explanation of my bill DirecTV’s customer service could or would not provide clarification. It appeared as though both Verizon and DirecTV had billed me for the same time period. After a fruitless conversation with two representatives I requested a supervisor and even asked for the retention department. The attitude was that they could care less and I have finally resolved the issue by cancelling the service and requesting a final bill. This could have been circumvented if customer service had been trained on how to handle former bundled customer’s questions.

Buyer beware: The AT&T contract means nothing. I have never had such poor service in my life. I am shaking angry and I don’t get angry. I have cried on the phone, I’ve been so angry. We received our 2nd bill (yes we've only been customers for 8 weeks) and it was wrong. Long story short, I was told that the quote I was given when I signed up ($99.99 for 24 mos. for the Entertainment pkg) in August was incorrect because they stopped running that special in May and therefore it couldn't be honored. Even though the person I spoke with on the phone for an hour this morning assured me that it would be fixed and she was sending me an email to confirm everything. I called tonight because I haven't received the emails. The person that I spoke with said that it the prices couldn’t be fixed because they’re not running that special anymore.

DTV is continually a deceptive company that makes offers they cannot fulfill by using misleading phrasing and false advertising. Any device anytime, with NFL Sunday Ticket Streaming is such a lie. It is one device at a time per account, so even a family cannot watch from multiple device. Someone should sue you for false advertising.

On Friday Sept. 29th at about 2:00 pm my DirecTV service went down. Nothing on both TV’s in my home. I waited 30 minutes and nothing so I called the DirecTV service number, after being on hold for 33 minutes a person came on the line who I could barely understand. I explained my problem, and after another half an hour of explaining on my behalf and going through numerous gyrations as requested by the telephone rep. nothing worked. The rep then said they would send a service person out on Tuesday. As explained by the rep the service person in my area only covers my area on Tues. and Thurs.

We have repeatedly reported the error returned "There was a problem connecting to DirecTV" whenever we try to access programming. Today (9/30/2017) we paid for a rental movie and the movie would not play. Instead, we received the error "There was a problem connecting to DirecTV". In short, DirecTV is charged us for a service they (and their network) are unable to deliver. We are contacting DirecTV for a refund of the charge to our account.

The customer service is awful. No one knows anything when you call. They are way overpriced when the service is always going out. I have a bundle package that was suppose to be $160 a month with taxes and all and I'm paying well over $200 and I can't go back to previous provider because of contract so I'm stuck for 2 years. Biggest mistake of my life.

All I can say is the bill is too high, and keeps going up. For what you pay every month you would think there would be more channels to select from. You would think, that as many people that have DirecTV or any other satellite company the prices would go down instead of up.

The bill is too high. All the fees are crazy. Then if and when you get discounts they don't last long then you have to call & look for new discounts. Just requires a lot of time. Would like just to keep set fee instead of having to shop around every 6 months.

I attempted to get new DirecTV service installed at my house from Sept 1-Sept 30. FIVE different installers came to my home! Here is what happened: 1st Installer said he had only worked at the job for 3 weeks and didn't know how to do it. 2nd Installer showed up 3 hours late, made a plan of action to do the job, then said he couldn't do it because his department was closed. 3rd Installer told me he had to leave because his daughter was sick. Told me his supervisor would call me. No call came. 4th Installer said he could only do the job if someone ran cables. Claimed he was not allowed. Conflicting report with that of 2nd Installer. This installer arranged for a 'buddy' to run the cables that weekend for a fee. His 'buddy' was a no call, no show. I had to call DirecTV again and schedule another installer.

I don't watch much TV and when I contacted DirecTV customer service I wanted only internet service but they only provide bundle packages and had to sign up for two years. I felt disappointed that they didn't offer alternatives. That's why I feel they don't deserve more than three stars. As soon as my two years are up I am going with a company who will provide me with what I need and don't have to sign any contracts to be forced into remaining their customer. If a company excels in service and product, the customers are happy and loyal, no need to force them to remain buying their service.

DirecTV's customer service is 10 times better than Charter. In my opinion, so is their service to customers. Although it's been awhile since I've had Charter, I find DirecTV a much better company.

DirecTV worked well before AT&T took over. Since then it's a lot less reliable and the signal quality has diminished significantly. There are more outages and many new problems that never happened before at all. For example, sometimes recorded shows cannot be scrubbed. Which is hard to understand unless AT&T has made a deal with advertisers to prohibit fast forwarding through ads despite charging customers for the feature.

Since AT&T took over DirecTV their overall service/features have gone downhill. They do not permit email contact. Their new receivers have taken away incoming phone contact that used to be displayed on TV screen. Difficulty scheduling home tech appointments. Chat personnel not knowledgeable enough.

When I called my local power company they offered to sign me up with DIRECTV. We already have DIRECTV but the operator said they could offer me a better deal. I agreed to 3 months of HBO and Showtime for free and free NFL Sunday ticket. I then received an email that had my order number and a request for me to call DIRECTV so they could finish my order. I have called 3 times now, and each time they claim they cannot find my order number and either put me on infinite hold or hung up altogether. The people who answered the phone claimed they couldn't hear me and that I should "slow down" when talking to them. They say in the email that they will cancel my order if they don't hear from me. Sounds to me like they don't want my or anybody else's business. I'm so mad I'm ready to cancel my current subscription with them.

I am a subscriber of many years. DirecTV was my favorite provider of any service provider. Alas, AT&T purchased them. I am currently 10 days out from a technician visit that did not correct the problem. I have made repeated phone calls without being able to talk to a live person to schedule a new appointment. I do believe that my calls are being dropped/blocked on purpose. What a shame that such a great company has been destroyed by AT&T.

Service is great, about 1/3 to 1/2 of the channels are trying to sell me something, and the customer service basically sucks but not nearly as bad as Comcast.

They rope you in with a reasonable low offer and then after a year, they jack your bill way up. In my case, my bill jumped $60.00 a month. There are more Shopping Channels than anything else. If you want to buy a Veggie Bullet, do an Organic Juice Cleanse or a Tummy Tuck Miracle, buy an Amazing 3 in 1 tool, or Grow Thicker Hair, then this may be for you.

DirecTV does not allow their customers to do online changes to your programming if you want to "decrease" your current plan. We have a total of 10 units in this home and is also a vacation home. When we leave we are paying for this service that no one is using since the home is not occupied.

DirecTV is probably the best of the satellite providers but it isn't cheap- I am wanting to go with one of the new streaming services but the wife is not willing to "cut the cord" yet. If our budget was tighter, DirecTV would be gone by now...

I am a senior citizen and have agreed to bundle the DirecTV at the rate of $120 for high speed internet and cable. I was told I would get NFL Sunday ticket for free, but it didn't happen. My bills have not been under $315 for service for each month. Beware of a gift card of $100 for signing up, they find a way to collect the money back. This company is about deceptive trade practices and prides themselves on cutting your services off and changing the rates (that are supposedly locked in for consumers) at their conveniences. I was lied to and They sucked the money out with no clear justifications... Keep customers on hold for 2 hours at a time. I'm on hold right now and it's been 190 minutes of trying to speak with a supervisor. This company representatives record bad notes on customers so when the supervisor picks up the call they back up the rep and not you as a consumer. No more of this BS!

I've been a loyal customer for very long time. Today I called to inquire about reducing my plan as I have a lot of channels that I do not watch. I was not in front of my TV or a computer at the time of calling. The person I was speaking to was named, Brian. Brian made me feel pretty dumb to be quite honest. He asked what channels I watched often so I told him I watched ESPN but was uncertain of the other channels at this time as I haven't put much thought into it. He then stated "Ok, I'll move you to the Entertainment package" and proceeded to make the change.

DirecTV is horrible, from the TV losing cable service every time there is a drop of rain up to the worst customer service I have ever received in my entire life. I am a victim of Hurricane Irma and due to the hurricane I am moving out of state. The first lady I talked to wanted to charge me $420 for my cancellation of service and I had to fight with her to receive a waive of that fee due to being a hurricane victim. She then explained to me that she would have pre-paid shipping boxes out to me the day before I move. The day before my move comes along, and I didn't receive any boxes. I called DirecTV once again and another representative let me know that the lady I talked to gave me false information and that the boxes wouldn't be shipped to me until the day my service stopped.

They ended up honoring the remainder of the contract, said there was a clause, that was never told to me, that I had to purchase one other ATT item to remain at that price. Fast forward to 2024 and I still have great DirecTV service, just wish the rates were less and more affordable for the 20 channels that I actually watch.

Their bill is high but I never had any problems with them. I have had problems with ATT so I hope that this merger won't affect them. DIRECTV is great.

Bad service and not reliable, my bill goes up each month. No grace period because things happen and then they are rude when you try to make some kind of arrangement to keep your service on.