DIRECTV Reviews

Paying too much for channels I don't watch: I DON'T WATCH Sports, Shopping, Reality or Disney. I DO watch National Geographic, Animal Planet, PBS, BBC, TMC, AMC, FX, SciFy, CBS, NBC, ABC, CW, Discovery & History. I should be able to pick INDIVIDUAL channels not pre-selected packages. When cable first started the selling point was that we pay because there would be NO COMMERCIALS... not the case anymore. I'm seriously considering streaming the few programs I do watch, but I'm currently locked into an impossibly expensive contract.

Very dissatisfied at this moment, called in today to ask questions in reference to my bill. Was greeted by a male customer service representative that didn't speak English very well. In the conversation I explained that I was looking to lower my bill due some promotional offers had or would be expiring. Which he explained about my movie channel package had expired, which was correct. But I also had another promotion or discount that had been offered to me about 3 months. In explaining that to the rep he kept stating that I didn't have nothing and kept referencing my Starz package.

DirecTV is the best I have had in this area. I have used most tv providers and currently use DirecTV. I have had few problems but occasionally I lose reception. Unplugging and plugging the power has fixed this problem every time.

DirecTV service is really easy to talk to and they can meet your needs in a reasonable time frame. My one issue is that they get AT&T PUT IN OUR AREA IN ENGLEWOOD. It would help us so much especially for better phone service and the internet as well. (We are always having issues.) We need better service. Also, the package setups could be change a little. Other than these items, I'm very happy. I can't do a lot so I depend on these services all the time.

I asked to go back to just the package I had. I had NFL Sunday Ticket and movie channels I wanted removed. They didn't remove the NFL Sunday Ticket and I just found out and now they won't remove it. I don't watch it. Why do I need it? Oh because they want more money. Well guess what? This is the wrong person to do this to. I only want a refund and it removed. Watch your bills everyone. They are Thieves. Have a good day. And I would rate a -10.

Unfortunately cannot give 0 or negative stars. I was with this company for years. Cancelled early as I had to move and new roommate already had a tv provider. After 3-4 months of cancelling got a bill from a collection agency stating my account was derog. Keep in mind I paid the cancellation fee in full and returned all equipment. They alleged of a PPV purchase from 6 month before cancellation, 11 months ago to date. Never got a bill, phone call or email to pay this account. I have flawless credit and this threatened that. Contacted customer service who did nothing, who sent me to a useless supervisor who gets paid to say sorry. I eventually paid it as it appears they are aware of your credit and know you will just pay to avoid a collection.

Would give "zero" stars if we could. Horrendous experience. Stay away!! From the lies told to us by the salesperson to the poor TV reception to the totally useless customer service department, our experience with DirecTV has been just plain awful. Our service cuts out several times a night with an error message to change to "component cables". We have an HDMI box, and what does customer service send, not once but twice, a set of RCA cables! We were told we had access to the CW channel - not true - and were told our installation would take around 40 minutes - just add 4 hours to that. We were unhappy with Xfinity but would switch back in a heartbeat.

DirecTV has the worst customer service ever. They are rude and absolutely horrible. At&t mislead me on the internet. I should have been told I was too far from the tower to get decent service. They did make it right but Directv says too bad, not their problem and has nothing to do with them and that it's called a bundle but it isn't actually. Really??? At&t said Directv should let me out of the contract but they refuse and are terrible to deal with. They will be obsolete soon enough anyway and we will all be better off for it.

I like the service and how you can access it on other platforms like iPhone and iPad but I don't like the 2 year contract and when there's bad weather you lose signal.

I had a difficult time getting installation of DirecTV. This service is very pricey. When rain or storms come the service is disrupted. I wish you were able to select the channels I like and use and deduct the ones I never use. I believe if I had a personalized plan my service would be cheaper.

We changed to DIRECTV many years ago from Comcast. We were very happy with DIRECTV until AT&T bought them. Our problem that we've had with DIRECTV since AT&T purchased them is this: we live in a neighborhood where our driveways go placed between our homes down to the garages located in the backyards. Now, we have a neighbor who parks her cars down her driveway where our dish is located. Nicely, we ask if she can move her cars so the DIRECTV techs can adjust our dish. She says yes, but when it's time, she won't open her door even though the techs see her walking around her house.

When I had to move to a new residency, my landlady refused to let me install their satellite and services, so they said they'd cancel it without a fee. Two months later, I have huge bills waiting for me to pay off my services from them that I haven't been able to use, and still they won't cancel it. Even with promises from the agent that they'd take care of this. I swear to God I will make DIRECTV look so bad for this disrespectful service to me, no one will ever want to touch you guys again. How RUDE is it to blatantly ignore this??

DirecTV install was poor. The technician's work on the outside of the house had to be re-done. He had put a cable along the roof and it would have been impossible to rake our roof of snow and it looked terrible. Inside I wanted the main box upstairs and he put it downstairs in our basement. I didn't realize this when I signed off on the install. Now I have to pay a fee to have the box moved to the correct floor. I explained it wasn't where I wanted it in the first place. I explained that DirecTV already had to come out in order to fix the poor installation outside. I still have to pay the fee -- seriously ridiculous.

Just like all the other providers DirecTV keep going up on the monthly rate, and don't offer any other or more services. Also after all these years when a storm approaches the signal goes out. I hope there is not a tornado coming. Cable sucks.

I switched to DirecTV when AT&T took over and was offered a "special deal". I was told I would be paying one price for my Choice Package with no additional fees yet on my 1st bill there was a "sports fee" added. I was told I would receive a $150.00 gift card for switching from TWC yet I never received that either. When AT&T began to take over the billing from DirecTV that's when everything took a complete turn for the worse. There should be a class action lawsuit due to all the lies and incorrect billing that they refuse to fix. I have been overcharged on my billing for the last 4 months! I have spent countless hours of my time every month trying to get the billing straightened out only to find out that it gets even more messed up the following month. They tell me my 1 year contract is up yet I'm on a 2 year guaranteed price contact that was offered by AT&T when they took over. I still have 10 months to go but they refuse to correct my billing.

High priced, low quality. Service is intermittent, customer service and the quality of the equipment need improvement. They needs to be a better less expensive solution.

I was a subscriber with Time Warner Cable for over twenty years. The now known company Spectrum is the worst in providing good customer service and the prices are outrageous. We now have DirecTV which has provided us with excellent customer and very reasonable prices.

DirecTV charge way too much! They charge me 21 bucks on top of the programming charge to just be hooked up to my 3 TV's. They have hidden charges $29.99 becomes $68 without any premium channels.

They answer phone pretty promptly and more courteous than they used to be. Also, they are more flexible in negotiating new deal/packages than before.

DirecTV prices are extremely high after you fulfill year contract! The deal to get you started with their service is reasonable but after that you are on the hook and being on social security fixed income you really have to watch what you spend on tv.

I like DirecTV because I can watch the NFL Sunday Ticket, but it is expensive. The overall quality is good except when it rains and then you run the risk of losing your TV signal. Technical support is okay but there's a lot of room for improvement. I believe since AT&T has taken it over things have changed.

DirecTV & now AT&T have billed me for 4 years for a service that my equipment does not support named Whole House DVR. They refuse to remove the $3/mo. I do have a DVR, a Genie HR-44, and a Standard Receiver model D12-100 which is not internet enabled and can't connect to my HR-44. Since I’m getting charged for this service I called tech support to find out to get it to work and was told that my equipment does not support the feature and it should be removed from my account. Tech Support, Customer Service, and the Customer Experience group and none of them could remove this charge from my account stating that I had to pay for it since I had a Genie, even if I don't use it or don't want it.

DirecTV does not tell you when selling the promotions to new customers that you have to pay for defective equipment and on site support calls. They also have support technicians try to sell you extra products and 7.95/month protection package if there is equipment problems. It's their faulty equipment!!! I just cancelled my service and will gladly pay the penalty, even 200 doses rather than be ripped off!!!

The initial offer was great, $70.00 per month for the 1st 12 months on a two year contract. After the first year, the bill doubled. I called and was able to get my bill back down to around $100 but not what I originally locked in to. When I went to cancel I was told that I had called too soon and they would not be able to process the request on my requested shut off date and I was asked to call back again the day before I needed to cancel. I called back on the 10/9 and requested that the service be shut off on 10/11. I was told that the recovery boxes for the equipment would be mailed out since there was not a local place to return the equipment. When I called on 10/16 and stated that I had not received the recovery boxes I was told that they shipped on 10/13 and would not be at my house until 10/19. I explained that this was problematic as I was moving and would be gone before the boxes were set to arrive at my house.

August 28, 2017 my husband and I called AT&T/DirecTV to get some information regarding increasing our data plan on our cell phone service. The customer service rep told us if we signed up for DirecTV we would get $25.00 off our data plan and also get 22 gigs each on all 6 lines of my plan. She also stated that we could get HBO and Showtime free for the 2-year contract, and if I wanted to add Starz it would only be $7.95 month. It sounded go, but we had one stipulation. We asked the representative would we be able to get Baltimore stations if we live in Delaware. We told her that our current provider is able to provide both Philly and Baltimore channels and she assured that DirecTV could do the same. She stated that she just needed to enter notes in the tech's work order and he would know what stations to give us access to.

I have been charged for the NFL Sunday package that I did not order. When I called DIRECTV, I was told that they couldn't refund my money because the grace period had expired. I was charged $200+ for services I did not order. They finally canceled the NFL Sunday package going forward, but refused to give a refund. I would never subscribe to NFL Sunday package or even watch a NFL game. I will be canceling DIRECTV asap. They couldn't even tell me who ordered it or give me a date that it was ordered. WARNING: STAY AWAY FROM DIRECTV!!!

I've had DirecTV for several years. No major complaints except for price and it goes up all too often. Wish they would give long time customers better prices and the same deals they give new customers.

DIRECTV changes its pricing from month to month. Also they have been dropping channels from packages. So you wind up with less selection and a higher price. When you call customer service and ask about your bill they say that you will receive a credit for an overcharge. But you never get the credit. You may get double billed for pay per view movies if you choose to pay when you watch. Then rebilled for the same movie on your monthly bill. When you ask about it once again you will be told that a credit has been issued that you never receive.

I wish DirecTV DVR had more memory and allowed for more series recording capacity. But overall, pretty comparable services, though Dish is less expensive.

TV cost way too much for what you see. I only have DirecTV because of AT&T unlimited data program. Lots of programming with nothing on. Plus, there is way too much strong language on show making the show not fit to watch.

I'm in a new subdivision in a small town outside Dallas. If I had a choice about vendors, I would NOT have gone with DirecTV. The second I have a choice, I assure you (and DTV) that I will switch to a REAL company.

DirecTV's customer support is great; they have been very responsive to my requests for repair or service. Their prices, like all other cable or satellite providers are too high.

I switched to DirecTV from Dish because Dish prices were going up. Then as the months or years went by, DirecTV prices went up. It frustrates me and Dish keeps sending offers, but switching is a hassle so I'll stick with Directv.

I switched from cable because the bill was lower but the quality sucks. Channels are not the same and signal goes in and out. Very disappointed in the service.

Many of the channels show too much of the same show all day. Too many chic flicks, like on the Hallmark channel! If you're not in the Eastern time zone you miss good shows. Also, too many reality shows! Who cares about someone being able to survive the longest on an island which we are suppose to believe they are on without everyday luxuries? Or some unknown family's problems! Give me a break! Good quality shows are hard to come by! Starting to watch more Amazon.

AT&T DirecTV is running a scam and getting away with it. My wife decided to rearrange our living room. So we moved everything around, then when we went to turn the television on there was no signal. I called DirecTV to troubleshoot the issue. They said the box has to stay in the same spot in order to get signal but for $50 they can change the spot! So every time you go to rearrange your living room they want you to pay them $50! Now that is a scam if there ever was one!

10.15.2017 Originally I tried to sign up online w/ internet. Then I seen a promotion they were having with a DIRECTV/internet bundle. When I scrolled to the scheduling a technician to come out to install DIRECTV & internet. The only options were Monday through Friday 9 am - 11 am. I thought this was weird. I then called DIRECTV/AT&T. I first explained to them that I work these hours. Is it feasible that a technician can come out on Saturday to install DIRECTV & Internet. Rep Jessica said yes. Took 2 hours to go through the process on the phone to set up DIRECTV & internet. I got through the DIRECTV portion. Disconnected once with the transfer to the manager Mike from Rep Jessica to go over terms and conditions for the DIRECTV portion. He called back.

We had a new roof installed and of course the DirecTV dish was moved. A call on Thursday said the earliest service would be on Saturday between noon and 4 PM. At four I called and said no one had showed up. Excuses and When I called and was told that the schedule time was noon to 7 PM. I replied no and further checking saw that it was to be by 4 PM. At 7:30 pm, my first call was disconnected. The next call agent indicated that they didn’t know what was happening and I could reschedule for Sunday morning. As we attend church, I said that was not acceptable. It is now 9:15 PM and no calls and no service. We have discovered that rabbit ear antenna allows us to watch local channels and the internet provides a lot of shows. So we don’t need Directv - there are other options that are less expensive. Since ATT bought Directv, the service has declined, the frustrations have increased and we be looking for other options.

I received a call from directv representative and offered some incentives and promotional offers to return as a customer for Directv. I was told that I would get a credit on my account that would enable me to not have a payment for up to 3 to 4 months without having to pay. This was including installation and everything. We did schedule an installation date but I did have to cancel, but scheduled another installation on Oct. 3rd 2017. My account showed a credit of 371.88 on my Sept. Statement but after installation they took the credit back and told me that if I cancel because of not owning up to the bargain that I would be charge a 350.00 cancelation fee because I was under contract now.

I do not receive all the channels that I pay for. A lot of channels are repeat or identical programs running at same time. Infomercials are abundant and over half of channels. Overpriced.

We have had DirecTV for several years now. After our first contract expired we did go back to cable but after 6 weeks we left cable and have been with DirecTV ever since, it has been over 7 years now. The only negative about them is when it storms heavy we lose our satellite for sometimes a few minutes up to several minutes. We had to lower our package since the prices went up, we had to give up a few channels we liked, considering getting the larger package again... Otherwise very happy with DirecTV, no more cable for me.

I was told DirecTV had fixed the issue of rain losing the picture. They have not. And the wireless connection often goes out. Much better avoiding satellite.

They are very expensive and the only time you get good rates are when you're about to change services or you're a new customer. Old/Loyal customers get the SHAFT! :(

DIRECTV is too expensive. Other options are available. That carry the same programs for less money and the quality is the same so why not change to a streaming service. Time left on the contract that's why.

Why is the programming so bad? There are thousands of films to choose from but consistently 20 year old movies are shown 20 times a week or more. Film shouldn't be allowed to be shown more than 20 times in 6 months. A trained monkey could do better programming than what is available on DirecTV.

They are not by any means perfect, but they are very responsive when I call and ready to solve any problem. The last issue was for a channel that we were not able to see consistently, they send someone three times until they solved the problem.

Promised a $150 visa card for signing up. I've contacted them 3 times with promises that it's being processed. It has been 5 months and still being processed.

DIRECTV's satellite goes out during even minor wind/rainstorms. The bill keeps going up. Paying $10/month "rent" on receivers that we can never own - more than $1200!! Customer service via web/phone is abysmal.

I have never been so unhappy with an internet TV company as I have with AT&T DirecTV! They Lie About everything and lock people in contract that Charter Spectrum bought me out of and I signed the back of the check and sent it to AT&T and they still gave me a bad make on my credit 2 months after they had been paid!!!

We've had DirecTV through the apartment complex that we live in, and we have had it for the past year and a half or so. However, about half of the time that we've lived here our DirecTV hasn't worked! It isn't something that our apartment complex is or isn't doing either. We've had bad boxes, bad cards for the boxes, missing channels, and simply just no connection to our channels! I've seriously just gotten to the point where I have stopped trying to get it to work. It isn't worth the fight anymore, because if it's not one thing it's another. I would NEVER recommend DirecTV to a friend! I wouldn't even recommend it to someone I didn't like!

I called DirecTV because on their website it says I have to call them to cancel a particular service. I was met with a rude robo call center rep with no social or customer service skills. After going around and around with basic logic, I was eventually hung up on. I took a chance and tried the chat online and within minutes the problem was solved. Any company that can't seem to coordinate their respective customer service portals is pathetic. Be warned, there are far better customer service oriented telecom business out there.

DirecTV became too expensive to retain. I made the decision when the bill for the package with no premium channels and non high definition went over 100 per month. I would have needed to pay out for new equipment and that just didn't make any logical sense.

Customer service was awful. They fail to resolve an issue I was having with my box three days in a row. Have change to cable much better. Paid final bill and they still say I owe them for service.

DIRECTV is way overpriced. Their first year deal is a great value but that second year is a huge rip-off. Pay your bill and then put your service on hold for 6 months and then watch for a month and do it again and then cancel the service.

The cost of service is way too high. I was paying over $100/month for channels I was not watching. There should be option to select channels you want and only pay for those.

If you move, don't let them suspend your account! They might just charge you even if you don't have your Directv installed. They may even backdate your "cancellation".

When the weather is bad there is no reception. If it snows here in Chicago or when it rains you can be without any channels. It is too expensive for a basic plan.

DirecTV is very expensive. Maybe too expensive. And I don't get many premium channels. I might need to shop for a more reasonably priced provider, if such a provider exists that serves my area - a mountain town in Northern Calif.

Once the rain starts, TV, phone and internet is lost! When calling their customer care you are routed overseas to countries that I think is limited in answering your question!

Too often the equipment fails, whether it is the DVR, or the dish itself, but the service guys are pretty good and generally take care of the problem.

I purchased a bundled package with 7 top boxes for the home. The salesperson specifically put my greatest concern to rest which was reception during severe weather. He told me that the current system would still work during stormy weather. He lied! I will return to a "cable company" as soon as my contract allows.

Would give less if that was an option, saw this website and had to make an account just to make people aware of my experience with DirecTV. Promised the same low rate across the 2 year contract and was told all sorts of things I can do like add just one channel from a higher package, only to find out they will lie and say whatever to get you to sign then all human civility and decencies are out the window.

Worst company ever. Refuse to honor a 24-month contract at set price. Multiple attempts to contact them resulted in contacting someone in India. Their solution "we turn off your service if you don't pay." DIRECTV is the ones who breached the contract, their response "we don't honor contract." I refuse to be a part to this strong-armed tactic so on Sept 14 my service was turned off and I will not pay until they (someone in US) responds to my complaint.

The cost that I am charged is not what DirecTV told me at sign up and when I mentioned cancellation, I was told I would still have to pay until end of contract. They charge me a "sports fee" every month yet I have no sports channels. When I asked why was I charged this, the person on the phone lied and said it was because I have "the OWN" channel. It was not a premium, it was in the line-up. Service is lost if the wind blows too hard and every time it rains.

When the first year was up, they raise the monthly rate more than I was told and assured it would be. Slightest weather affects picture. Remotes are junk!

Amount of bill changes constantly. They lie to you, you can't get a straight answer from anyone. It's nothing but a nightmare. No one is willing to give you their name or a callback #.

It is now $2400 per year to have Directv. You cannot keep the same package you had. This does not include any of the NFL or movie packages. When my contract expires, I will be looking at other options.

Picture pixelating often, freezing often... Happens so often I just can't wait until my contract is up so I can go back to cable. DirecTV did sent a repairman out to fix my problems... He adjusted the dish. Still had the same problem and when I called - every time - they started telling me to check all the connections and I finally told them, before they could start me checking again, that I'd already done that and they were all fine (which I had done and they were... every time). Problems never got fixed, so now I just put up with them until I finish my contract. Worst service I've ever gotten with any company.

The customer service is great, just wish the price wasn't so high for the amount of channels. I don't even have premium channels and billing is still over 100 a month.

This company installed on time, programmed all of my devices, and showed me shortcuts. The customer service has been very good to date. The picture quality is good, and without interruption.

The service works well in good weather. My biggest complaint is the high fees. There are so many commercials during the programs that it seems like the time for commercials is as long as the actual program. With so many channels dedicated to selling only and all the commercials, consumers should not be charged such high fees. It is unfortunate that the channels cannot be chosen by individual customers, because most of the channels in our package are not viewed at our house.

I signed a 2 year contract with DirecTV and told them in the 1st 6 months I wanted out of this when my two years is up because my bill kept skyrocketing. I had to call them continuously to get them to stop padding my monthly bill! I got so disgusted with them 2 months or so ago I even canceled my CC so they would stop billing it. I had no interest in talking with them ever again. I had all of the equipt in a box to take it to AT&T to get it out of my house. They kept trying to charge my CC even though my 2 yr contract was up. After 2 months of me not paying them they finally disconnect it. Now they tell me I owe them $320 or they will ruin my credit. I tried calling several times over the past week but always encountered one of their rude nasty customer sales reps who kept telling me... This isn't. "LET'S MAKE A DEAL" and said if I didn't pay, my credit is ruined.

DirecTV is a great value for all the things that are included. The DVR is very easy to program. On demand show selections are 100x better than my previous cable company. Many channels available w/o having to add a lot of premium, higher cost stations. The search function for shows is a time saver.

After AT&T purchased DirecTV all customer service calls go to a call center in a foreign country. Their English is very hard to understand and they don't seem to really care about your problem.

There's not a lot to choose from. A lot of reruns and they say you're getting a good deal but you're not. You pay for regular stations. Your bill never the same. Be nice to get good "TV" but that's not the case.

A fifty dollar charge was enacted when an family member could not remember how to move from air viewing to cable. Took the cable repairman less than 5 minutes to complete his task.

DIRECTV's service always went out when it rained, they have hidden prices they don't tell you about, they charge as they all do an extra charge for local channels when you can get them for free, and they trick you into signing another year contract at a very inflated price.

DirecTV is an excellent provider for our tv entertainment. Their customer service & tech support never is a disappointment. Quick service & prompt solutions to issues is a plus.

I am very disappointed with the frequency of satellite issues and DirecTV's unwillingness to try repair unless I pay for it. Also remote connection to DVR hasn't worked since I upgraded to HR54 DVR - spent 2 hours with support only to find out that many others had same experience. Dish's Slingbox feature knocks remote connection out of the park.

During certain storms, the picture is sometimes disrupted. It takes a moment to reset, but it does come back on. Otherwise, the picture quality is great.

I was told I would be able to use my DirecTV via my phone, and it doesn't work. I was told I can use it online with my computer (desktop at that) it doesn't work. Their website is always "NOT RESPONDING, TRY AGAIN LATER". Also, it's sad I can't use Google Chrome (which is all I use). Then the website is ALWAYS freezing, it shuts down. I pay $200 for a services I can't use. When my contract ends, I will be switching. If you like your TV, then DirecTV isn't the smartest option.

When I called DirecTV to order services I was told that I would be paying $90 for two years and a year wasn't even up and DirecTV raised my rates to $148 and every time I call them I get a ** story about why my bill keeps going up. DO NOT GO TO DIRECTV. THEY ARE FULL OF ** and they do not help you with your problems. Someone needs to file a class action lawsuit against DirecTV.

Received a call I would receive premium channels for free for 3 and charge a monthly rate after. I never received the channels but charged for them. Also when I had the install at my house, DIRECTV installed the wrong equipment and charge me for a extra receiver. It took 3 hours of complaining on the phone to get everything corrected. During the reinstall, I have a cable running up the side of my house instead of the back. I have been a customer for years but when my contract expires I am done with them.

Have had no problems that wasn't fixed promptly and resolved. Great service but would like to pay less. We have the service bundled with internet with Century Link.

I am in the process of leaving DirecTV. Customer service is not consistent in the info they give out. Depending on who I'm talking to I get different info. They are also too expensive!

DirecTV is constantly raising their prices. I'm paying for things that should be less like high definition and DVR services. I'm fed up with them and will be cord cutting to save more than 100.00 a month on cable. It's frustration when you know that all the cable companies are doing is making money hand over fist.

DirecTV is way too expensive.. Seems like price continues to rise. Lots of channels but we only watch a few. Seems like the shows we want to watch are on the most expensive package.

As of late I observed my bill has been going up without change to my plan. When I contacted DirecTV they could not give an answer. Now I'm trying to find a way to get out of cable entirely.

I being with DirecTV for over 5 years. The only problem that I have with this provider is that you don't get signal every time there is a storm or raining days, consider that we don't have any other choice but stay with DirecTV it is very expensive. Much dinero. Lol.

OMG where to start!!! I have been a loyal customer for almost 20 yrs! I was doing a simple task, keeping my 2 DVRs in my old house until I had movers move me to my new house, had new service at new house but added a DVR, I had a Genie in living room and a wireless in master bedroom, then wanted a separate DVR in mother in laws room that’s not connected to main Genie system. SIMPLE RIGHT!!?

Winter 2014 satellite was out for two weeks. Customer service told me there's a thin layer of ice on the antenna no one bothered to help but still charge me full rate. God forbid if there is an emergency while it rains or snows and you're told to evacuate you will never know with DirecTV.

I love the technology -- whole house DVR. Great picture and loved that local channels matched to program guide. But became too expensively and had issues with reception during big storms.

The channel DirecTV have are mostly selling stuff and a few good one mixed in. Why should we have them? So we are paying for hardly anything. Reception is bad when it rains and they add charges you never asked for. Had canceled channels to reduce bill and they didn't do it so I had to take my time to call again!!!

Great deal, love the selection of channels I get. My only complaint would be that service is unreliable in a thunderstorm. The DVR is so much better than my previous one with dish.

DirecTV is very expensive if you want to get a large number of channels. Costs continue to rise on a regular basis. Customer support can be good, but the last several times I contacted them (for the same issue), they were absolutely terrible - sent the wrong remote control replacement model, charged me for the remotes when they are covered by my protection plan, etc. But Reliability is very good unless there is heavy rain or snow.

My only problem with DirecTV is that when there is foul weather the signal is lost. It can be very annoying when you are watching or are recording a program.

DirecTV is a dishonest company. Time and time again, they have raised my bill with no advance notice and for no good reason. They added movie channels and tried to get away with charging me for them when I never ordered them. They have offered a reward for signing up and then tried to get out of it with one excuse after another. Every time it storms, we lose our signal. I am so fed up with this company.

The amount for the monthly payments are too much. The customer service is great with helping you with technical problems. But I pay a great amount for their channels.

The picture quality is good as long as it's not raining or snowing. There are too many channels that are entirely useless. It would be nice if we could choose channels with having to buy another package. If I would like a certain channel I would have to buy a package of channels I have no interest in. Plus is a get an equipment update they want to upgrade me to equipment that I have no use for.

I have been a DirecTV customer for about 4 years now and the service hasn't been utterly amazing. However, it was far worse service through cable. DirecTV has high prices unfortunately though and the prices for expenses of unknown charges seem to become more frequent as well as more expensive. At times, I am charged for specific items on my bill I didn't even purchase. The customer service and support has (more often than not) shown to be decent and fairly helpful so I can't complain I suppose. I may eventually end up trying Dish or something more affordable. For now though, DirecTV is alright and I'll probably be continuing service with them for at least another year or two.

DirecTV has been a reliable source of varied television content for the 8 years I have had the service. Their Genie DVR is reliable and easy to program. I particularly like the amount of HD content. The only thing I don't like is that the College Football Team I follow is in the PAC 12, and they have been unable to make a deal with the PAC12 Network.

The channels are very confusing and different than regular cable or even using an antenna. I have the antenna at home. I use DirecTV at work and it is very confusing on selecting the channel line up. You have to look it up at all times.

I have been an AT&T customer since at least 2006, bundling television, internet, and phone services. My television package was U300. U300 includes several premium movie channels. Around June 7 of this year, an AT&T sales representative came to my door and offered me a bundling package if I switched my television provider to DirecTV and kept internet and telephone with AT&T. He said "You will keep every channel you have now plus a couple of sports channels." The cost would be $73 for television and $30 for internet. Telephone would stay the same. I agreed and the changeover was made the next day. The deal included an agreement to stay in the contract for two years with a heavy penalty for early withdrawal.

DirecTV was our first satellite experience. It was so good (to begin with) that I referred my mom, and anyone who asked. When I changed to Dish (mainly because I could get internet and satellite in one statement - instead of 2 separate bills) they were still very understanding. My mom had hers disconnected for a while because she was displaced from her mobile home for several months. When I decided to help (because of financial/health issues of hers) I had it reconnected for her... and she was able to be independent again - in her own home. She lives in a tiny 2 bedroom mobile home, that she takes pride in because it's "hers". So - she wanted her bill to be in her name, and to be taken out of her own account. I finally agreed--and it has been "horrible" Ever Since!

I called DirecTV and spoke to someone who couldn't verify my account because they didn't know Steve and Stephen could be the same. On top of that, local station WTHR has been unavailable for at least 3 weeks. I want a $100 credit for this month and every month they don't have WTHR. Also, when they installed the system NO ONE gave me any instruction. Now when I go to record something, I never know what I'm going to get.

I have never had so much trouble buying something. Then after hours of determining if the model will work in my situation they REQUIRE my social security number to sell their product and 2 year contract. I was paying in advance and if I don't pay at some point in the future they can turn off my service.

Best picture of all the cable companies I've used and I have been a customer for at least 20 years. For a brief time I used Comcast and was disappointed.

Our provider does a great job. Because we are way in the country I think we might experience issues that others might not. During storms it can go down, but for the most part it does a great job.

I signed up for $60 bundle that's costing me $160! Very misleading info on cost. Lower cost please!!! Also every time a cloud floats over we lose signals. Help.

DirecTV streaming is awful. It constantly freezes, features disappear and reappear at random. 72 hour rewind sounded good, but you never know when it's working. The customer interface is rudimentary. Not worth a dime. Good job, AT&T, ruining a company...

Too many channels with nothing worth seeing, and HBO has so many reruns from 8 to 12 years ago. They are way too expensive for what they deliver. But they have a much better in picture quality than others.

Comeback and new customer incentives are well priced. But DirecTV is very overpriced on regular service. We cancelled service and cut the cord but had too many problems with buffering.

DirecTV like many companies forget that honesty makes the best practice. The reason why I disconnected this service was because constantly coming up with schemes to rob their customers. Example: adding a maintenance package to their receivers and charging your credit card without consent.

They keep showing films that have been repeated several times. I wish they would get more imagination as there is a world of films out there. Pay attention to your customers or we will find one of your competitors who will treat us better!

The customer service is deplorable! The cost continues to rise and there is not an offer for better quality or quantity of anything. Since you are in a contract you are bound.

Have had DIRECTV for 15 yrs and whenever I had a problem, it was resolved to my satisfaction. I subscribe to the best package available with NBA as an add-on. I have had various updates to my equipment which has further enhanced my viewing.

DirecTV is very expensive compared with other companies. I have the latino package and it does not have good channels in English. The signal gets lost when it is raining.

We have had DirecTV since when we moved to Wausau and they have been excellent in services, answering questions! They seem to want to help with any problems you may have!

Their system has a "775" issue where the DVR and satellite do not connect. If you do not unplug the DVR and the Swim unit yourself, they will charge you for tech to come to your home to fix the system. I called today because my system is not working but I will not be home for 5 days. I will told I cannot get a tech out to my home for 9 days. They are all booked up. So for anyone who has an issue with the continual "775" issue, they are being told they have no service for over a week; and I spoke to three CSRs including a supervisor and no one has the authority to satisfy this issue. Since ATT has purchased DIRECTV, their customer service is awful. The only thing ATT seems interested in is adding subscribers, not servicing their current clients.

Directv is awful. Be aware. They will lie to you and do not tell you that you are bound to a 2 year contract. If you move and Cannot continue service they charge you an outrageous fee and never stop. I sold my home and moved into an apt that did not allow dishes so I had to cancel. They told me I owed $500 and I've been fighting it ever sense.

I cancelled my Directv and then a slick talking salesperson promised me one cost. 3 times I confirmed the amount and then I get the bill and it is 40.00 more than I was quoted. They said they would waive fees that never happen. Then they told me I had a year contract and would have to pay fees for cancelling my appointment. Lucky for me I record all my call and my next steps are the Better Business Bureau and the attorney general. And their service is always losing channels. VERY POOR SERVICE!!!

Have had DirecTV for 2 years now and have been pleased with its reliability; if on rare occasion the signal is lost, I just change the channel from its HD format to its regular format and continue watching. That was my greatest concern going in; it has not been a problem. If the content seems overwhelming, it is easily managed by setting up a couple of favorite groupings, like one with just the sports channels, or movie channels, and one favorite listing with everything I'm interested in minus channels I am not (minus shopping, religion, cooking etc). DirecTV has saved me money compared with the two competitor cable companies in my area.

Since ATT took over DirecTV, have had problems with cost of service every year. They promise you a certain price for a certain period but always manage to raise the price anyway. Service of tv programs is fine but looking for cheaper options when contract is up.

It is too expensive to get access to some of the programs I would like. There needs to be a way to find out where programs are without taking so long. By the time you find a program it is half over.

They keep charging more and more for nothing. The bill goes up every 6 months to a year. Their movie channels run the same thing over and over. They have no senior discount.

Every time I receive my bill the amount has increased, do not use 85% of the channels provided. Why should I pay for the channels I do not watch? Thinking of cancelling my service and going with anything that provides only the channels I want.

They're way too expensive & they won't budge in spite of the fact they're losing subscribers to on-line viewing. They're damned proud of themselves. The info is inconsistent when you call them too. Their people tell you one thing & then you call back again & you get another answer.

Any problems are quickly taken care of, channel selection is all right, reception is good, and the company is willing to work with the customer on pricing for packages if you have been a subscriber with the company for several years.

After signing a contract, I did not get the package I was explained. The internet speed was lowered to accommodate the AT&T U-verse pricing. Movies are constantly interrupted for buffering, and I am totally dissatisfied with the service when there is a gust of wind, rain or lightning that knocks off service to my TV sets.

When I signed up with them they made me pay $320 because of my credit and said I would get $200 back. They sent $100 and only after I threaten to call ConsumerAffairs and local TV news they sent the other $100. They still kept $120.

This DIRECTV svc was offered by Costa Rica thru ATT, back in April 2017. I dealt with several issues-Apr thru July 10th, 2017. I finally canceled the DTV svc, but it was frustrating dealing with 4 different Latin countries which ATT hires to deal with American issues - ATT is absolutely horrible and wrong for doing this to US customers. ATT admits they are not ready to handle all DTV customers, just to sell the service (assume to pay all those Latin country employees, $$$ should be used to hire ONLY Americans). Just terrible... I am ready to terminate ATT!

It offers the best stations for the best value. Has the channels we want, and none of the ones we don't want. Switched from Dish to DirecTV with no hassle, as Dish was charging too much.

I signed up with DirecTV with the expectation that there weren't going to be any issues. I live in Carmel Indiana, so the past 3+ weeks, we don't have NBC. I called and told them they broke the promise of providing me all the stations I signed up for. I requested since they breached the contract, they should allow me to breach the contract in response by canceling the agreement with no early termination penalty. The DirecTV agent said the penalty wouldn't be waived. The agent said they could give me a $20 credit on my bill and that NBC agreement was very close to be signed.

I have been having problems with audio and signal from ATT-DirecTV, I called their service department and had a very challenging conversation with A very ARROGANT technician named Andrew - ID number **. He informed me that the technical issue I was having was coming from my faulty TV. He also refused to schedule a DTV service tech to come and have a look at their DTV equipment unless I agreed to their $99.00 service charge or a monthly service fee of $7.99. Feeling incensed and taken advantaged of (The unclean feeling that one gets while purchasing a car and being taken advantage of) I had to end the conversation with DTV's very snobby representative.

Customer service is terrible to deal with. Have been a Directv customer for over 10 years, and have tried to downgrade service to a different level, and they don't do it. I've tried several times and I'm ready to make a change.

I have to contact every couple of months because of unexpected and unwarranted price increase (they always lower price to correct amount but just imagine how many consumers just pay the bill, no questions asked).

The service is mediocre and customer service is awful. Most of the time we lose connection and their price is not competitive. I had so many problems with the billing before especially when they were acquired by AT&T.

I have been a DIRECTV customer for approximately 10 years. Was satisfied until ATT bought them and now every time I call customer services I get lied to about something, I guess that's just the way mega corporations do business. My contract is up in August and no plans to renew.

TV reception is only reliable on a nice sunny day. Any wind or rain in the general area or surrounding area and the TV goes down. Internet is NEVER up to the speed we are paying for and we are unable to stream a movie most of the time. We are a finger's breath away from cancelling our service.

Installation was very well done. However, you get a very minimal number of stations, that aren't trying to sell you something. They really force you into buying a package.

Overall very satisfied with DirecTV. We switched back to them because we got a great 2 year promotional offer. We got tired of paying for Sling and Hulu due to problems with streaming speed. Although I like DirecTV, I am keeping a close eye on my monthly bill to make sure they aren't pulling any billing shenanigans.

Customers pay way too much for any cable service. Their programming is always repeated over and over again. Very little new shows and too many info commercials. But the biggest thing is the cost way too much for the service.

DirecTV has many channels that repeat. They may say you are getting 150 channels but some are duplicate and triplicate so you are actually not getting 150 original shows. In bad weather, satellite has gone out for at least 15-20 minutes. Price for service is extremely poor.

WE live in Florida and summer thunderstorms could cause us to lose our Signal, but in over five years, the longest we lost signal was forty minutes. The service has been excellent. We have never had a repair tech to our house. When one of the three remotes stopped working, DirecTV sent us a free one to replace the bad one. We have a package that includes the Food Channel, Fox News, and FX. We are happy with the great service from DirecTV.

They have very good service reliability even on very bad weather, but I wish the channel lineup was more organized. Perfect example, I have CNN or channel 202, but MSNBC is somewhere in the 350s. I don't want to search on the channel guide for a similar channel all over the place.

I have been a DIRECTV customer for 15 years. I have had my bill automatically withdrawn for years. My card was stolen and I was issued a new card. I called DIRECTV to let them know of the change. Everything was supposed to be updated and would start coming out on my new card. Woke up one morning to find my service disconnected. Called- they had no record of my new card. Had to pay $35 to have service reconnected. Assured it was all taken care of - my new card was set.

In June, 2016, my elderly mother received a promotional offer for phone, internet, and DirecTV by AT&T: 2 years at a cost of $89.99 for the package. In one year, the bill increased, and when I called on her behalf, I was told that the DirecTV cost increased after one year (this was NOT on the mailed flyer!). I phoned about this and was told the 2 year price ($89.99) would be honored and given a reference number by AT&T. However, the next month the bill came with the increase and penalties!! When I called again today, they refused to honor the promotion and just repeated the same BS. The call centers sound like they are offshore (e.g. in other countries). Please BEWARE of the FRAUD offers by AT&T and DirecTV. I am not finished with this, but wanted to give other consumers a heads up.

DirecTV Is Bad! A ripoff! Most Channels Require You To Pay! Most of the channels shown on the "Guide" will ask that you pay for rental of the content or that you purchase the video to review or use! Some as much as $10.99 for a single view! DirecTV by AT&T is a total ripoff! It is deceptive, and not worth the cost, no matter what incentives they give you! I had to agree to a two year contract in order to get the service. This in itself is unacceptable. In any case, I recommend that you avoid DirecTV by AT&T and look elsewhere such as Spectrum Cable or COX Cable or just get an HD Antenna and use the TV channels that are free on-air.

Trying to get a rep is a terrible drill, technical support when you finally get is ok. Their menus are impossible and sometimes get incomprehensible messages in the middle of a program.

I have had the service for more than 10 years. I tried Xfinity for 1 week. Gave it back. Was not what I wanted. Went back to DirecTV. They have better customer service.

Frequently goes out no matter what the weather. They never give credit back for outages, instead they want you to pay ahead. They talk about all the extra channels, bull all sales or advertising channels. No loyalty to the customers they have, just to new customers. And any cost increases always passes to their customers. Money greedy company just like all the rest.

I have had DIRECTV for over 15 years, nothing in the past could compare to what they provide me. Never had any big issues with them and when I did have something come up, they help me right away.

I like the channel selection offered by DirecTV. But I am not a fan of the challenges with software updates. We have multiple boxes as we have a lot of TV's - and DirecTV limits the add-ons.

We are one of DirecTV's original customers, having signed on with them well over 20 years ago when we lived in PA. Customer service has always been responsive to our calls. The only complaint is the interruption of service during heavy rains. That cannot be helped, though.

DirecTV is inefficient, unreliable and very poor technology, but charges for world class programming. It is also difficult to navigate, system hangs you for contract. Would expect more from an AT&T company.

This is the first time I have had satellite service and will more likely be the last. Forget watching any TV during a storm. As far as the channel selection for the price of the service, there is no deal here. Many stations or channels are duplicates.

Satellite TV is just too high! Channels are constantly being removed and a little wind or rain and you have no TV. Everything you want I'd considered an upgrade and of course more money.

DirecTV chooses to not be upfront with their clients and rather hides information from them including choosing to ignore specific questions and requests while on the phone. I had a satellite dish in my backyard from them the size of a car, that was my duty to discharge. If I had known that I had to remove that large piece that was hammered into the ground I would've never allowed its monstrous construction. I'm more than disappointed in them for putting that on the consumer. I returned my in-home rental equipment the very next day and I had a balance of $59, today three weeks later I received a bill for $248 stating that it's the fees for my unreturned equipment. After calling and speaking to an associate over the phone she told me she could remove the charges but then put me on hold three times to check to see what she could do.

I purchased DirecTV at a Walmart as a cheaper cable option for my grandmother and was told my rate would not change for the 2 yr contract period I signed up for. Here it is a year in, halfway through the contract period, and my bill goes up over 40%... Because I didn't bundle my DirecTV service with another AT&T service. Something that the call center said was new... Incredibly shady that they just up the price a halfway through. My grandmother just moved and I had it installed at the new place since I'm still under contract for a year and had to pay $200 for that and now the bill is up and I can't drop service unless I pay a discontinuation fee. Utterly ridiculous. I'll be dropping service once the contract is up.

I got DIRECTV in December of 2016. My bill was correct until March when they started trying to charge me for premium channels. I had to call 5 times over the next couple months to finally get them to correct the bill. Then they charged me a late fee for part of the bill I should never have been charged for. Now they claim they can only cancel part of the late fee so I'm stuck with having to pay the rest.

DirecTV contacted me regarding a free trial of HD channels for three months. Before I accepted I stressed the fact that I couldn't pay a higher bill. I was assured that if I called and canceled by a certain date there would be no change, which I did. After the three months I started getting billed. I called them again. They said they would remove charges from my bill. Also I asked if there were any promotions. She told me that I was such loyal customer that I was eligible to receive a discount of twenty dollars off my bill. She did not speak very clear English. I was delighted to get discount. I received an e-mail a few days later that by accepting this discount I had extended my contract with them for two years. I felt it was a very underhanded way to do business and I called and canceled. Until this time I have been pleased with their service. Also been an ATT customer for several years. After this I may have to make some changes.

You can NEVER get to a live person and when you do, they have heavy accents and talk in circles so that you end up in the insane asylum after the call. Trying to rectify your bill will result in an argument for 50 minutes. Your blood pressure will reach 320 over 400 and then they will offer to extend your contract, however, they will have to do a search to find out what the new contract term will be. That's it... Done with them.

Horrible. Moving asked for the transfer. Told them no satellite dish, this time the pole is needed. They agreed. Tech was late but showed up without equipment. When I called the next day a rep apologized and said they could reschedule for that day. I'm like great! No one never came. When I called I was told the rep scheduled me for the following day. And I was not cause I know what he told me. Two days missed from work and still no cable. October 7th I have to wait. Damn shame. A continued customer. I thought I was valued. Never late except this month for the move. Still gone pay but this is how I was treated. No one wants to even listen to the phone call. To see if the rep told me that.

I have had DirecTV from when they first started. They are the best. No one comes close. It is expensive however it works great with no problems. The packages are good. HD channels service is good. They have specials, free hob sometimes so you can try it.

I have such limited choice. I have thought about an antenna again. Directv and I don't get along. I had them once before. 4 months after I closed the account I received a bill and was told if I did not pay they would send a collection agency after me.

With Directv, any kind of bad weather and you will not have TV. Shows are constantly going out in the middle of the program. Very frustrating. Customer service is ok. They try to be helpful and will set up appointments for workmen to come out. Appt are scheduled 8-12,12-4,4-6 and you need to be home.

Directv first need to combine the two companies into one as far as customer service /billing. Bills are way too high. I'm thinking of leaving for a competitor.

I am very satisfied with DirecTV as all provider prices go up after your first contract is completed. My cost seems high but it is the same with all companies. I would recommend it to anyone.

Have been a DirecTV customer for 10 years. Always great customer service - until absorbed by ATT. Using their internet service has been mostly a real problem: checking issues with customer service is really frustrating. Would use other options for Internet, but they're limited.

Prices are competitive and customer service is better than some cable companies, in my experience. Service isn't good a lot of times when there is a storm, but other than that, I don't have any complaints.

DirecTV is great when the weather is perfect, but if rain or even heavy cloud cover passes overhead the signal does not come through. We combat this by having several shows and movies recorded to watch during these times.

DirecTV only cares about new customers. They get all the deals. Customers that have been loyal are treated like they just don't matter, that's why I'm canceling. Also, I have a $30 package, yet my bill is $74 after all of their add on fees!

Love almost everything, just wish it didn't cost so much. What I also don't like is the hassle I have to go through to watch a show on demand - I have to use wi-fi, and set up takes a long time.

Misleading sales and customer service. What a nightmare. I have also filed a complaint with the BBB, the FCC and the California State Attorney General. On or about 9/13/2017 I had the unfortunate pleasure of inviting a AT&T, DirecTV solicitor into my home at a senior mobile home park I live in Southern California. He can give me DirecTV for $49.99 for two years guaranteed with HBO and all the other movie channels free for one year.

When I was contacted about signing up. I was told I would receive a discount for 24 months. The whole time of the contract. Then a year into it I'm informed that deal is only good if you sign up with ATT for some kind of a service. I wasn't told this when I signed up or I wouldn't have done it.

We went with DirecTV because they offered a 2 yr lock in price for their service. After 1 yr they raised the monthly price for service. We talked to 5 different representatives on the phone and 3 said it would be taken care of and then we got our monthly bill and nothing was taken care of. Finally 1 representative said that the increase was what it is and if we didn't like it cancel our contract and pay $200 to get out of it. Thanks DirecTV. As soon as our contract is up we will be switching back to Dish. Had them for years and had no problem. Dish equipment is better anyway. Should have never switched but DirecTV called and offered a cheaper services but after a year they raised their prices.

You should boycott DirecTV for life, too! Overrated cable provider that will eventually lose all of its customers to this digital age of apps and options. Worst customer service of them all. Three days of no show technicians to install a move, hours of phone waiting, missed work due to their time-frames of tech availability, and just horrible customer service reps. HORRIBLE and UNACCEPTABLE! I asked to speak to a supervisor, they said none available, couldn't get answers to my account questions... replied "I don't know". How can any company run an operation like this with such low ethics, lackluster service, and poor quality customer care. This greedy, deplorable company should be boycotted to be taught a lesson and management should be aware of the loss of customers now that competitive options will make them lose business.

I "bundle" my AT&T landline, internet and DirecTV for a lower overall price. The DirecTV has been giving very good service with no interruptions. The available channels are great and the quality is fine.

They don't deliver on what they initially promise their customers in order to retain them as continued clients and when you call to inquire you never speak to the same person and nobody can confirm your previous conversations. They find prior account notes difficult to locate and they say they are not able to connect you with the people you last spoke to. It's like they want to discourage you from calling. Horrible customer service.

For all the money that's spent the channels are horrible. I will get a fire stick for less and save a ton of money. The customer service representatives are horrible.

Between the numerous outages during storms and the cost we pay for service, we couldn't recommend DirecTV to potential subscribers. My husband particular pet peeve is the lack of baseball and football coverage, unless you want to pay an outrageous price for a package.

DirecTV offers value for a great product. The price that I received is for 2 yrs. Outstanding! Although we still do not like the contracts, the channel selection is excellent and the customer service has been superb!

Every time it sprinkles, it pixelates. Worked on before and no improvement. Sounds goes out. Have to turn off and on to fix. When it rains hard, it says, "Check cables." Does nothing.

I really like cable because I get to watch Lifetime and The Little Women of Atlanta, also Sanford and Son, Good Times! The only problem is when it storms, it knocks the cable out.

I cancelled my DirecTV and have not had cable currently. There were numerous channels but nothing of quality that I wanted to watch. The price was also too high.

The overall satisfaction regarding DirecTV is mixed. I enjoy the choice of so many channels, but a majority of some of the channels are those that you have to pay for. It would be much easier to show what you get by default and that's it. Then provide an option that is hidden unless you choose it to be shown channels that you have to pay for.

They are never honest. Their prices are too high. You can't get incentives if you are a old customer. They start you out with a price and it never stays that way. The picture goes out if it rains too hard.

Did not help with bundling with CenturyLink. Charging me full amount. Year contract. Overcharged and customer service does not help and they did not call back when they said they would with a solution.

We have a commercial account that is supposed to be auto pay but little gremlins stopped the payments. I have contacted them three times, each time being assured that it was solved but that was not to be. So I again had the pleasure of talking to many many people at Directv and was provided many rest periods as they transferred me from person to person. Customer service prior to AT&T merger was not good. Now it is beyond bad.

Robert ** from DIRECTV came to my home, was extremely polite, knowledgeable, & helpful. He installed new, upgraded equipment and made sure that I knew how to use it before he left. He also left written instructions & ensured that I knew where to look for answers. He also left his phone number and reassured me that he would personally return to correct any problems/difficulties. Mr ** worked around my 4 year old granddaughter & her two teachers (who also happened to be in my home at the time of installation). He patiently waited while they left so that he had my undivided attention while explaining the changes in my service. Truly a very caring, but professional, young man who represents his company well.

When I called this company to inquire about service I was told that they paired with Frontier for WiFi. I began receiving 2 bills not 1 as I was told. I called Frontier and they told me DirecTV does not pair w/ Frontier. Today I spent over an hour being transferred to be told I am out of the grace period and have to pay a $360 term fee. Don't use this service, they like to get you into contract and then charge you to disconnect.

I have been a DirecTV customer for many years and the service has been excellent. The only outages that have occurred have been the result of huge thunderstorms. Customer service has overall been very polite and helpful, and maintenance when needed was prompt and professional.

I have had them for almost two years. Every time I have a problem it's a quick easy phone call. I highly recommend them. They are easy to deal with and fix problems quickly.

I am thinking of doing away with DirecTV as soon as my contract is up in October. They are very expensive and lock you into a 24-month term then slowly increase their prices, they have done that to me and when you call them they give you the runaround. Yet they will offer new customers a way better price package for the same channels I get.

A lot of times, I can find an answer on the internet. If not, then customer service can walk me through the solution. If on the rare occasion that I need a technician, I usually have one the next day. They are always courteous and professional. There are a lot of channels. I am pleased.

There are too many programs repeated on several channels. These are all paid programming channels with the same programs. Of the 400 channels that I have, most are PPV, paid programs, and Cinema (also PPV). I have seen the same paid programs in the channels below 100, then 100-200 are PPV, then the same paid programs again in the 200's, and again in the 300's. Movie channels are very limited and the rest are news or sports.

Lose signal every time it rains and I have to call every month to get them to give me what was suppose to be a 2 yr contract. Might be good for 1 month, then back to square 1. Don't promise me something then change it. They call this the bait & switch.

There is a large diversity of channels and on demand to give everyone a great choice! We do not lose service because of storms as often as some detractors say, losing service is rare and is short lived! The positioning of the dish is always important for the technicians, one is to make sure you get the best reception and the other is to hide the dish from view as well as possible. We have never had to call for technical support, the chat or online. Support is unbelievable and I would recommend DirecTV to anyone!

DirecTV lied about the contract, never provided service that could be watched, and demanded a full contract from us even though they did not provide service. Viewing history shows it never worked!

Unacceptable signal loss during every little storm. Installation teams that don't know what equipment i.e. The dish currently installed so arrive without required materials for an upgrade then they never came back or contacted me to reschedule but did start charging me for services I never received.