DIRECTV Reviews

Just recently signup with DirecTV. “Had it 2 years ago” and cancelled when rates went up. Got a promo for 300.00 Visa card and also another 200.00 Visa card for coming back. Seem like a good offer with discounted choice package, etc. Well 2 weeks in and already dealing with their unethical practices. Only received my 200.00 card. Spent 2 hours talking to multiple people at DirecTV and all supervisor can say is they apologize I was lied to but don’t show my other reward card for 300.00. Gave them agent's name and still won’t do anything. I will continue to let everyone know they do not honor what they offer.

Why is DirecTV’s associates NOT in the know?? It’s like everyone is trained by different companies. There is NO way I should call for a simple phone number change and it never be done. I have given them the updated number every time I call for the last year and it’s NEVER on file! They don’t do notations so no one is ever going to remember why you call. There is always issues and phones being disconnected. They add things to your account without your permission. They don’t ever know the promotions. They can not give details on your bill but they always try to transfer you just to get you off the phone.

I have been trying to fight over a bill via chat and phone. I was charged pretty much 3 months or more of service and even filed a dispute and escalated which is what they call it for 2 payments that did not post! I did this via phone and gave her all the info and account numbers etc. I call to check... “something didn’t go right. We have to do this again”! Weeks later! Then I get the runaround yet again person transfer to person! They act rude and just tell me to please wait on the department about the escalation... weeks later nothing yet again. This company is a rip off and customer service stinks!!! Try Dish Network!

I just got off the phone with a direct marketing representative for DIRECTV. When I said I wasn't interested, he was rude. When I told him he had been rude, he called me stupid and hung up. I am disappointed that I cannot give them zero stars.

When I left Comcast I was hoping to get better service with DirecTV, but soon found out they were merging with AT&T. I wasn't too worried but now that it's complete, I have no access to watching TV from the app on our phone. I have been having issues signing into our account which was recently fixed just to find out today it isn't working again. Although they have completely merged we are still getting charged 3 separate times for each bill (internet, cable and cellphones). Nobody can seem to help in the technical department and the excuse every time is the merger. Come on people, let's get it together and fix the issues. Oh, by the way, the only reason I'm giving a review on here is because I can't sign into their website for the 100th time!

On March 26th 2018 I called DirecTV to set up account and schedule installation. That was a nightmare. I talked to several representatives and they each told me something different. Scheduled it on wrong date and the order was so incorrect... They cancelled my installation with a text on the correct day. I called and got it rescheduled for that day. When technician was in route found out the order was so wrong. He didn't have half of the equipment to do the job so he didn't come. Had to reschedule and spent a few more hours on the phone with different representatives again trying to get them to get the order right...

I went into the AT&T store to sign up for the internet DirecTV bundle. The salesperson said I should come in there instead of calling directly to get set up. January 11th was when I first got my DirecTV hooked up. The installer did not show me his badge although expected me to lie for him. He acted like it was going to be a pain to hook up my second box so I told him to forget it. I am still waiting on my $300 gift card and I was supposed to get along with the bundle for $50 a month plus all your little fees which would add up to about $60 and right now I'm still paying over $100. Now I know there's installation installments and all but I was treated rudely by the salespeople at AT&T here and they didn't seem to know anything.

This is the absolute worst company I have dealt with. I subscribed late February 2018 to the $65.00/month (12 month - doubled the 13th month) 2 year contract "Ultimate" package. My first bill arrived a month later for $136.66. Trying to contact DirecTV billing to rectify this extravagant bill I could not get anywhere. The DirecTV contractor located in India is useless to say the least. The only assistance they could provide was to scrub the "DEAL" and get a lower "DEAL" with almost no intensives and minimal number of TV channel. I didn't and hope I can rectify this issue which seems to be an impossible task. My advice is to STAY AWAY from this company if possible.

This is the worst company I have ever dealt with. They do not care about the customers, only about the money. They were supposed to send me boxes so I could return my equipment and I have had to call them three times now because they keep sending it to the wrong address. They have even confirmed my new address with me multiple times and they still sent it to the wrong place. The incompetence is astounding. No one is willing to work with you. They are now trying to charge me fees for not sending my boxes back and I’ve had to call yet again to get it all fixed. I asked to speak to a supervisor as well and I was told that there were none available. This customer service is terrible. Everything about this company is sleazy. I will NEVER be a customer here again.

So me and my husband signed up for DirecTV in October, they offered us the NFL package... told us it would only be $55 a month if we combine the bill with our cell phone. So we agreed and did it... well now here we are April 4th 2018 and they are telling us that our bill is not combined and that we have NEVER made a payment and owe them $250... uh excuse me. Then please tell me why our cable has never been turned off. I call AT&T and they tell me that it is combined and we have a zero balance. So I then call DirecTV AGAIN and they tell me it's not and all this other crap. I AM OVER IT AND ABOUT TO LEAVE THEM. Sad we have been with them for 12 years. Anyone I talk to nonstop transfers me. It's bull crap. You can't speak to someone that speaks English. Rant over. DO NOT GO WITH THEM! THEY ARE LIARS AND WILL TAKE YOUR MONEY AND THROW THINGS ON YOUR CREDIT!

Due to an unreadable barcode I am unable to return a piece of equipment. Customer Service has been advised and promised to send a box that I could use to return the equipment. Weeks later and several phone calls later still no box and now the threat of $48 going against my credit report.

DirecTV/AT&T offered me a great package. Great, except they had no intention of honoring the price. The auto-pay for the contract price came out and paid DirecTV only. AT&T billed me another $74, including installation that was waived. 3 phone calls, hours, half of which was on hold, an hour and a half long "chat" with someone - who ultimately told me he could do nothing for me. When I called to cancel, they asked why, and when I told them they were not honoring our contract price, they said, "okay, let's get you canceled." I canceled way under the first 30 days, confirmed on phone no early termination fee, and NOW are trying to get me for an early termination fee. STAY AWAY! STAY AWAY! Do not believe their "deals."

DirecTV recently changed their user interface. I thought it was pathetic before, but they’ve actually managed to make it worse with this recent “upgrade” (or would “downgrade” be more appropriate)? Even for someone who’s a “techie” it’s confusing. Who designed this - a 12-year-old whose software designing resume includes playing Sims? Do yourself and customers a favor and model the user interface after Cox TV. Now THERE is a clear, workable menu, with minimal steps required to see all the information needed. As far as the service... it’s about as reliable as all of the providers. Recently experienced a bout of pixelation, and the DVR started arbitrarily recording an East Coast station rather than West Coast, so lost some pre-set recordings. They don’t usually lose the picture which is the only positive rating I can give. When my contract is up, will be cutting the cord, like many others have done. Too expensive for what you get.

Minor connection problem - They could not respond for 5 days. This is too long. Prices are too high. Kept getting overseas people I could not understand. I set up a cancellation for the 12th of Apr. Hope it works.

2nd time fooled by ATT/DirecTV Sale agent. We had ATT U-verse years ago when it first started. Great for a while, then prices started going up, the internet was going out now and then. So we dropped ATT, went to Charter. Not bad, and loved to watch the Dodger games. So a year or so an ATT agent comes to our door. He shows us this great tv package. We said, "You don't have the Dodger station." He lied through his teeth and said they do. He even showed us a program guide with a Time Warner logo and said that's where you'll see the Dodgers. Great!

I was a loyal customer for several years, when I decided to stop using DirecTV they were very rude. I called 3 times to send back their equipment and they said they would send me the kit to send it back with. I never received it. I was sent to collections for $245.28 for equipment. When I called to tell them what had happened, they said drop it off at the UPS store. I stressed the nearest UPS store is almost 100 miles away and they just kept saying drop it off at the store, like the miles did not matter. They act like they are reading from a cue card when they talk to you. I finally just told them I would just use their equipment for target practice as I had already paid for it!! I am mad. They were nice as long as I was paying nearly $200 a month, but just getting out of it has been very frustrating.

Just got off phone with DirecTV after 5 hours on phone with them. I was disconnected 3 times and when I called back had to go through the entire menu again with a 19 minute wait time on one call back. They changed my package without my knowledge, which made my charges more, signed me up for a protection plan, then said my broken sound system was a pre-existing condition. I talked to 7 different people and when I asked to talk to a supervisor all he had to say was, "I’m sorry our agents misinformed you several times, but if you want any help," he suggested I call corporate. Five hours of my day was absolutely wasted and now I feel that I am less than when I first called.

I have been a customer for 12 yrs. now and am finally fed up. I am paying so much now I can purchase a brand new top quality HD. TV. each year. The service is very poor. They came over for a problem and then cut down all my trees. They say we're in the way of the dish. It wound up being the receiver. I have just found a TV provider that is 2/3 cheaper and has all the channels I like to watch. The reception is so good I can see their make up on. I can go on and on but what's the use? Goodbye DirecTV.

My DirecTV on demand function has not worked since September of 2017. I've called them several times and they always respond that they are aware of the issue and are working on it but to date nothing has changed. I wonder how many other customers are having the same experience with their service. The error I receive is "Unable to access DirecTV at this time, try again later".

I've been with AT&T/DirecTV for 2 years now. The first 3 months were okay. They had a promotion where I would get 3 months with paid channels. After the third month I called to cancel the channels because I didn't want to pay any extra. They offered me another deal where I would get all 3 paid channels for very little more, I accepted. On the following billing cycle the amount I was charged was insane. I called right away and told them that was not the price I had been given. I told them to remove all the channels and they also gave me a credit for the misunderstanding. I thought it would all be okay after that, but I was sooo wrong.

I always loved DirecTV for the NFL Sunday ticket. I always toggled back and forth every couple of years between cable and satellite to save money. This year, Spectrum offered to pay my early termination fee if I switched from DirecTV to Spectrum, so I did. THE DAY I turned off my DirecTV, I was locked out of my online account, which is what I was using for 18 months to receive and pay my bill. Spectrum needs to see a printout of the bill showing the early termination fee. I have been calling DirecTV WEEKLY for TWO WHOLE MONTHS, spending 1-2 hours on the phone with various people and departments, but still no bill.

1 year into contract, they double my rates and I still lost 1/2 of my channels. Called got to speak to someone who can't even speak English let alone understand English. No help. Call back, I was told I will have to pay for canceling my contract when they are the ones who voided the contract. And then bring their equipment to UPS for mailing, then leave the dish on top the house, told my problem. Wow, don't even try to keep their customers. Rude when it's not their way. Anyone thinking of getting DirecTV beware, biggest rip off, run away at Walmart when they stalk you... would never recommend DirecTV... horrible experience.

This is the worst experience I have ever had. Almost would rather have none. It is incredibly overpriced and all the many channels they tell you get are sales and repeat channels. God forbid you would need help... it isn't happening. I could go on for hours about how unhappy I am but it won't help. I am still stuck in this awful systems for over another year. First cable company I find that will buy out my contract. I am gone.

Signed up 2 year contract. Never changed anything. Goes up every month a couple dollars. Suppose to stay same. Used excuse Government Taxes. Not every month. Will quit and tell everyone. It to get. Liars.

This company is the worst ever. They like to help anyone if you ask for date change they won't do it. Very rude can't wait to get rid of the them. Ever since AT&T took over the customer service is horrible. When it was only DirecTV it was ok. They lie.

They gave you false advertisement, and lie to you. And constantly overcharge you. I talked to one of a customer service because I was being charged over a hundred dollars on something I don’t know and then the guy was saying they gave me a hundred dollars. I mean how is it given to me if I was being charge over something that I didn’t sign up for. The employee was very rude. Not just that I was promised to get $500 dollars for signing up for DirecTV and plus a hundred to bundle phone and internet. So I said, "Sign me up for DirecTV and I’ll call back in a couple of days for internet." Which I currently have their service because they want to hit my credit which they did a year ago 6x I lost 30 points for. So after a couple days called back because I needed a phone line so I thought I might as well.

I do not understand why AT&T is taking what was a good service/product and turning it into something terrible. Today March 29, 2018 we noticed the entire format changed. What used to be a pleasing guide, channel remote experience turned into something no one in our household likes. After being loyal customers for over 15 years, we will be switching to the competition if this matter is not resolved. AT&T stick to the phone business before you destroy DirecTV.

Nothing worse than talking to a computer! Customer service lies trying to get to use AT&T. My contract is up and I’m moving to Virginia by September and not using this incompetent company for TV service.

ATT CELL PHONE & DIRECTV SERVICES ARE THE WORST. My experience. Dec 2016, I received a telemarketer call offering ATT, DirecTV and Internet services. I was told sign up and save substantial $$. I was on the phone 3 hours and 20 min to sign up all 3. Boy, what a mistake. What was offered: DirecTV entertainment package $50/month for 24 months; ATT Cell phone for 5 phones (I did not need new phones) $140 + Taxes for 5 lines with unlimited calls, texts and data. Internet (I do not remember what was monthly cost offered) but installer never came for 2 different internet installation appts so I ended dropping the internet.

I was offered their services through an apartment complex I had maybe 2 years ago. They only had one internet/phone/cable package through DirecTV. Halfway through our lease the complex added sports channels to EVERYONE's package free of charge. We moved from that complex at the end of our lease, and made sure to cancel our service through the complex, as well as contact DirecTV to end service as well. Fast forward about a year and now I'm getting collections calls concerning unpaid charges to DirecTV. Turns out, the sports channels package was SEPARATE package that IS NOT CANCELLED WHEN YOU END SERVICE.

Had a 2 year agreement for DirecTV service from Oct 2016-Oct 2018. In March 2018 raised my bill from $66 to $110. When I called customer service the woman said that I did have 2 year agreement and I only had to pay the $66 and it would be changed in my account. I checked the next day and it was still $110. Called again and was told it was a 2 year agreement but only 1 year at that price unless bundled it with another AT&T service, and if I wanted to cancel I would be charged $140 ($20 a month that remained on my agreement). Both times I called customer service I was transferred 3-4 times.

I've been a customer with AT&T over 20 years. I was assured that they would not run my credit. They ran my credit so I did not accept the installation. When I called them about it they have refused repeatedly to remove it and said that they are unable to do so. I do not give companies that are this dishonest my hard-earned money. I cannot do anything about the harm they did to my credit but I can't help fellow consumers not to have the same problem. On my last and final attempt to try and get them to remove this from my credit while on hold the recording stated, "We don't run your credit". LMFAO!

The way we pull up recorded shows changed today and it's harder to read and even harder to find/play programs. Why in the name of heaven would you make something a lot more difficult. A couple of hours ago I asked on FB if anyone else was upset and already have 6 or 7 responses - all negative. Stupid. Just stupid.

To start off technician came to my house at 9 o’clock. Got out of his truck, looked up, says, "I don’t want to waste your time or my time. I can install your service." I told him, "I want to second opinion. Please call your supervisor." Technician left. From 930 till 6 o’clock at night I kept calling DirecTV to fix the issue. They did nothing. This is the worst company I’ve ever dealt with ever. They don’t know how to treat new customers nor do they know how to handle an issue. AT&T should’ve disbanded DirecTV.

December 8, 2017 went to ATT to change phone service, employee told me about savings with DirecTV compared to Dish and said they would give me $200 VISA GIFT CARD. I said ok. They said watch mail for card... I did until February. Called again was told it would be 3 months, to make sure I did not cancel service. Called March 13, 2018 was told it had expired because I did not activate it. How can I activate the card when I never get ANYTHING about activating or even know where to activate? Was on phone waiting for replies, they entice you with rewards then do not follow through. Very disgruntled customer. Will make sure I never recommend friends or family, as soon as contract up for DirecTV they will be gone and so will ATT.

I have been a DirecTV customer for about 5 years and could not be happier. I have squirrels that like to chew my wires. DirecTV comes promptly. They are courteous, friendly, knowledgeable, get the job done quickly. When I mess up and need phone assistance they are prompt, friendly, patient, give me all the time I need. Will never change.

I have been attempting to rid myself of DirecTV since 12/2017- it is now the end of March, 2018. The first representative who I talked to initially to close the account told me my equipment was too old to be returned at account closure- he said, "Just throw it away" (I didn't). I was then billed for equipment about 2 weeks later. Called Directv back, then I was told they were going to send boxes to return the equipment, the boxes never arrived. Called them again, was told that they didn't send boxes anymore; I would have to take my own equipment to FedEx after they send me return stickers. Waited for stickers, none ever sent.

DIRECTV phoned me, hypersold me on a FREE MONTH STARZ, said NO NEED TO CALL IN AND CANCEL IT in 30 days... Reality: Starz Money pulled $ from my MONTHLY. I pointed out the tempting offer which was all fraud, declined STARZ, said reimburse me... But they did not remove charges. They'd stolen 30$ extra month. I described this. The little billing clerk in Manila after an hour, wanted to repay me 10$. NO WAY! I said I was a net journalist, had 7000 articles online. Showed them where...and said that now more than a few would be about THEM. I was thinking "DIRECTV -- DIRECTLY TO YOUR BANK ACCOUNT." They repaid the entire 30$ immediately. If you are a client of DIRECTV and they call offering a free month sample? DO NOT SAY YES. There are all sorts of side charges that whammy it up to double btw.

I own a rental property. DirecTV installed a unit on the exterior of home without my permission. When I tried to contact them I was connected to someone from another country, when I asked to speak to someone that lived in the U.S.A. that understood me, they said they couldn't guarantee that the next person could do any better. I told them this is against the law, when someone ask to speak to someone from the U.S. they are suppose to be connected. Poor company. I would not do business with them.

I am a customer of ATT: in one of my calls to ATT, the representative was very solicitous and suggested that I become a customer of DirecTV as well and I agreed to. An install date was scheduled, to be between noon and 4 pm: at 3:30 the serviceman called to say that they were on their way and that the job could take up to 4 hours: since I did not have the time to wait that long it was agreed that we would re-schedule the install.

I decided a couple of years ago to bundle my DirecTV and AT&T services. That was a big mistake. I cannot decipher my bill. I've called numerous times, but remain frustrated. My bill bounces from approximately $100 per month to $315 per month. I've called customer service for DirecTV and they transfer me to AT&T saying that it's their billing problem. I've called AT&T and I'm transferred to DirecTV saying that billing is their problem. I can't get a straight answer from anyone. I'm currently researching my options so that I can drop both services. My time is worth a lot more than having to stay on hold or being transferred back and forth with no answers. I feel that I've been taken advantage of.

We suspended our account in November 2017. Technician had to come to the new house to verify we could not receive any more DirecTV service. That was on 12/19/17. After calling several times a week we are still getting billed. One agent even told me this is going to affect my credit rating. It's currently 805. They cant get it together there and the harassing mails keep coming.

Constantly being charged with high bills and being given the runaround when I call about it. In the 8 months I have had DirecTV my bill has been the right amount two out of 8 times. Hate it and can't wait to get out of this contract.

On 3/23/2018 DirecTV took over $200 more than they should have from my checking account. I called to tell them that their automated system made this mistake. After getting nowhere with the representative, I called back and requested to speak to a supervisor and was in at least a 20 minute discussion with an employee. I went to my bank and told them what the problem was, while at the bank I called back and got another employee and asked to speak to a supervisor. This employee refused to let me speak to a supervisor and I demanded to speak to a supervisor yet he still refused. He stated he had read my file and he could help me.

I called to request a address change, I then learned it's $199.00 to move the Service. It was too expensive so I advised I would rather pay monthly without moving service so my contract could end June 2018. The rep offered to waive the move fee, send a $100 gift card and my contract would be extended to January 2019. Jan 2018 bill, I learned the fee was not waived. I been calling since January and requested to speak to supervisor that never called me back.

I will write this hoping to discourage anyone from using ATT in any way. I have been with them for the last year and as soon as my contract expires with them I will definitely not go back to them. My bill has never been consistent and when I call their 800 number they blame other companies. I have a bundle with DirecTV. They have blamed DirecTV for the timing of billing and it is a possibility but they are the company that is billing me. We had a new roof put on the house and the satellite was moved so as would anyone we called to have it reset in the correct spot.

DirecTV offered 2 Years of TV at a Price Guaranteed of $75/month: When I question price hikes, they say the small print allows them to pass on price hikes from their suppliers, and I can't cancel without a $20/month for every month we canceled. Where is the Attorney General of North Carolina, where is the United States FCC? In days past the State's Attorney General took on Large Companies that didn't live up to contracts with the States Citizens. The United States Federal Communications Commissions is responsible for keeping Companies like AT&T- DirecTV from running roughshod over their Customers. Big Business owns our Politicians and the FCC.

AT&T's new tower system is terrible! When AT&T took over DirecTV they screwed it up big time! The old DirecTV DVR boxes were well designed and they worked! When AT&T came out to replace one of the older DVR boxes they replaced all of our DVR boxes with their new tower system. The new tower system sucks! It is like having Adventure TV --- every time you turn it on you might get (silent tv) and the tv takes from 5 to 10 seconds to come on --- the TV blinks a white screen - then a black screen - then a white screen and then you might have sound or you might not -- it -- is -- an -- adventure but when the contract runs out it will be gone!!!

This review was written on 03/21/18. I switch to AT&T/DirecTV in December 2017 and I regretted since then. On the first day of installation, they messed up my order and the technician was not able to set it up the way I wanted it (I wanted the receiver in garage. I have my TV mounted on the wall and all wires an hidden). The 1st technician left, and I had to call AT&T/DirecTV for another appointment, they scheduled another technician to come out next week, however; they cancelled on me on the day that they were supposed to come out and fix the issues. They re-scheduled me for 3 weeks later!!!

A customer for many many years. Contacted to inform of impending move. Was told they would decrease my monthly charge if I would remain with them until move. I repeatedly asked the representative to assure me that there were no additional contractual obligations. He assure me there were not. I have now moved and have been turned over to collections. I followed their dispute process. I requested that they pull the recorded conversation between myself and the representative to validate my comments that I was assured no additional contractual obligations were required. The response I received back was that I received a contract in the mail post conversation and no signature was required. I owed regardless of conversation. After 9 plus years as a very loyal customer. I will never again utilize DirecTV and will tell anyone that will listen to not use them as their provider.

I am on the phone with AT&T as I type. I had to literally call them 7 times and I still cannot get thru to a person to get help. My service has been disconnected. I had a credit on my account and I was to pay the difference. I paid the difference and my service was still disconnected. They want me to pay the additional before my services are restored. I get conflicting information from every representative I talked to. No one is willing to help at all. I asked to speak to customer loyalty dept. I get transferred back to the main menu. I've left my name a number for a supervisor call back. Still waiting on that call. It's been several days. AT&T is a joke. I will not have service with them much longer.

I recently contacted Directv to add two receivers for my RV since I already had my home account with them. After repeating my information and talking to 4 different operators I was told that Directv will not activate and receivers not bought directly from them at $99 each. I advised them that I was purchasing the King Quest dish from a dealer and that they were offering receivers for only $79 each. The operator continued to tell me they would not activate those receivers. So I gave in and agreed to buy their receivers even though they did not offer any HD programming after I knew the operator was giving me wrong information.

DIRECTV - CUSTOMER SERVICE HACKS. So you sold me DIRECTV Service and DIRECTV sold me the premium insurance. My TV suddenly stopped working. DIRECTV took 1.5 weeks to get me a box to ship it in (You'll blame a partner for that, ie nothing you can do. I believe that is hack 3.) Then I boxed it up and shipped it in. It took a week and a half to get the box?? WHY?? SO you can continue to steal my money while NOT providing service. Communication was very good about what you were doing once you got my TV, and while you fixed it and then shipped it back.

My wife fell for a sales pitch from a salesman for DirecTV. From day one nothing went well. ATT was installed with DirecTV. The only thing is there was a three week delay between installations. The programming was not what was promised, I had numerous problems ongoing. I finally said enough. I stopped the service and was bombarded with calls asking why. I explained my reason over and over. I was charged a fee of over 300 dollars. I requested a bill detailing the fee being charged for discontinuing my service. I called for over two months. We were hung up on, told us they would send the detailed bill and never did. Every time they talked to us we would spend at least 1 -2 hours.

The experience is the worst I have ever had. Wouldn't recommend them to anyone. The stress on our account was wrong. Can't get them to fix it then there's a random name on our account. They can't tell us how it got there. Have made multiple calls. Spent over four hours. They hang up transfer to multiple people. I would cancel them. I hate I'm stuck with them for 2 years. It's terrible and our price was not true. Got a bill it's almost 20 dollars higher than we were quoted. I would rate them at a negative 10 if it would allow me to do so. Hope this makes a difference and I hope everyone sees this. I will do whatever I have to do to get my word out. Go with Dish all the way. This is a nightmare.

On September 20, 2017 I called DirecTV and asked my options about upgrading service because my current remote and receiver was slow. I was told I would be charged $25.89 but I would NOT have to enter into a contract because I have been a customer for almost 4 years. On September 21, 2017 a service technician came to my house to update my equipment. He asked that I sign that he installed the equipment and everything was running properly and asked if I wanted the equipment protection plan which I did not and I denied. January 2, 2018 I called DirecTV to ask why I was being charged for the equipment protection plan and then proceeded to cancel my DirecTV because I was tired of pay $135 a month. I spent over 1.5 hours on the phone and was eventually transferred to a supervisor because the representative said they were going to charge me $200 for an early cancellation fee.

During December, 2017, started receiving e-Mails from DirecTV/AT&T promoting a "Customer Come-Back" incentive to return for Service (WBL11). The first several Subjects quoted $200 Visa Reward, and then, toward the end of the Month, a Subject of "DIRECTV with $300 Reward Card!" Also, the Channel Package that I desired, 185+ (Choice) was offered for $29.99/month. I telephone, and arranged for installation for late December. Discussion with the DirecTV Rep resulted in an understanding that other than a fee for taxes and a second room mini-box, there was no additional fees, or a contract. So, What did it cost Me? 1. First 12 months: $70/mo. 2. Second 12 months: $113/mo. 3. Promised $300 Reward Vis: After 3 mos, ONLY $100. DO YOU THINK THAT DIRECTV IS BAITING AND SWITCHING?

I have been double billed by Directv for over a year. My husband and I sat down with our bank and found out we were paying an estimated 588 a month for our address. There was an account in my name and my husband's name. It took months to resolve and multiple calls. We also found out they were charging us for boxes that didn't exist in our house. They ended up crediting us 322 which was lower than we were overbilled. So they ended up putting the credit on my husband's closed account instead of my open account. Here it is a month later, multiple phone calls later and we're still waiting on our credit. They are now telling me my bill is overdue even though they owe us money. This has been extremely frustrating. I'm sick of calling customer service trying to get this resolved because I either get disconnected after an hour on the phone or they tell me I'll get a credit in 3 to 5 business days. Here I am still waiting.

When DirecTV was installed the person doing the installation caused significant damage my house, stole my personal property, damaged my garage and shed while trying to break into both. When I complained to DirecTV they were very angry with ME! All my complaints about the damage and missing property have gone unanswered.

My wife and I got DirecTV when we lived in area where we could get TV and internet bundle. We moved and couldn't get internet service they provided. They swore our bill would not change. They keep trying to add little charges to our bill. It's different charges every time. They will not take charges off. Then, this takes the cake, our channel guide has been out for over a week. They told us it would cost us 99.00 for tech to come fix or 7.99 a month for the guide channel. I thought guide channel is included in service. They have us for 10 more months on contract and then they can keep their surprise charges. I would rather watch Crackle and Netflix on my phone. Thank you for your time.

I was promised that there would not be an increase in my bill. It was suppose to remain $65 per month for 2 years. I just received this month's bill and there was an increase. I called customer service and they kept apologizing but informed me that there was nothing they could do. I also have had an issue with my TV guide. For the past week, it says “to be announced”. I was transferred to tech support and they wanted to charge $99 or $7.99/mo for a technician to come out and fix the tv guide. I am very displeased with this service and would not ever recommend DIRECTV.

Installation and Equipment fees - Very poor customer service, unwilling to work with the customers under contract. Not sure how this company stay in business with the lack of customer support and willingness to help the customers. Instead overlook what the customer is asking instead of trying to find a solution that works for both the company and the customer. This company would prefer losing customers and getting bad reviews instead of working with the customers. Customer service is very important in any company.

Disconnected service because prices continued to increase. Had service for 8 yrs. 9 months after disconnecting and returning ALL the equipment in a prepaid box that was delivered to me by FedEx, I received a bill from a collection agency for $235.47. I was on automatic withdrawal for 8 yrs and never received a bill from DirecTV. Called the collection agency and was told it is for equipment. Now I have to file for DirecTV to review the bill.

Well I left Dish to be with DirecTV. Had them all over a year. It all started in December. They ask me if I would like to try HBO plus Cinemax for free for 30 days then if I want it, do nothing. If not just cancel. So 28 of Dec I canceled. Come Jan I was billed for Dec and Jan. They even turn me off another 25$ for something that was not my fault. Then I talk to someone. They said they take care of it and it was all went to Feb. Bill turned off again. Never took it off bill. Another 25 fee for shut off and I again called. They said pay 96$ and 89. From that point on my bill again 189 and shut off.

I was stopped in Costco by a DirecTV salesperson and decided to listen to his deal. Worst mistake. He basically lied to me. I was told that although they give you some premium movie channels for free for 3 months, you really don't need them. He told me 80% of the On Demand movies were free. I asked because my previous provider had less and less available for free. I know now he was telling me what I wanted to hear. Without subscribing to premium channels, I would say 10% of the movies were free. Also had service issues. I had service interruption with almost every storm. I called once, they said they sent a signal through that would fix it. It didn't. After 5 or 6 months, I had enough and gladly paid the cancellation fee (for the "no contract," 2-year contract).

First, was talked into switching from DISH by DirecTV's shill NOW Communications. Install was immediate, but cost $50 to NOW, which I didn't understand until too late. Suffered thru poor service for over a year then cancelled. Then the difficulties really started. On 3/7/18, I canceled service with DirecTV. Received a cancellation confirmation email saying that I needed to return the DTV receiver within 7 days of receipt of the "return kit" or risk "non-return fees". OK, I'll wait for the return kit.

Signed up for DirecTV. Was told to download the app and start watching. I was sent ID and password. That didn’t work. After 40 minutes I was transferred to Technical support but phone dropped. No one called me back. Called them back through AT&T. They said they were closed. Found flyer for DirecTV. Called. They were open but they could not help. Left foot and right foot do not work together. Thank God I did not give up my present cable provider. Maybe that’s why they cost more.

2/27/2018 Ordered DirecTV and setup appointment on 3/7 8 am-noon. Never showed, never called to reschedule. 3/8 had to call twice after being told that someone who contact me to reschedule for install. 3/9 called again. Spent almost 3 hrs on phone, Debbie was wonderful and rescheduled me for 3/17 8 am to noon. Received phone message on 3/16 and confirmed install. Received call on 3/17 at 10:20 am to confirm install. Called at 1 pm. Requested to talk with a supervisor name George. Said to give him a few minutes. Never called me back. Called at 1:30 pm to get an updated status, was informed my install was now changed to Wed 3/21. Called back and spoke with Denver who said they can come and would call me back shortly.

DirecTV/AT&T is the worse cable company. My interactions with them moments ago has left a very bitter taste in my mouth. They give you all these discounts and trick you into a new contract, so when the discounts end they tremendously increase their prices, drop channels and refuse to negotiate. I'm stuck for 24 months. When my contract ends I'll be canceling for good!!! There's nothing they can say or do. BEWARE if you're deciding to go with DirecTV/AT&T. They really don't care if you're a satisfied customer or not. They will manipulate to get you in and then stab you in the back.

I want to give them zero stars but I don’t think it is allowed. My bill more than doubled in 6 months. I was paying over 240 for terrible internet... and ok cable. When I finally cancelled I was told that I should have called every couple weeks to get the best deal. I could have had a faster internet plan for $20 less. I should not have to call you for that to be on hold for 20 min to get a deal as your customer. After canceling I was given instructions to return my hardware... bring the Internet box to a ups store with my account number and wait for a box to ship the cable boxes in.

We had to call DirecTV out for repairs. They came out and said he would replace some component. It started to work. We have the problem again and they want me to waste 4 more hours when they should have fixed it right the first time. They offered me $10 for 4 hrs of waiting time to find another service provider.

I have been having a lot of issues where the picture freezes up for brief moment while using wireless recover. Have called DirecTV and keep getting the runaround, and till date they have not been able to pinpoint the issue. They keep saying that it’s a programming issue and they are working on resolving it. They are one of the worst TV providers I have ever experienced. Worst customer service.

DirecTV is absolutely the worst satellite provider on the planet. I have had their service for 10 months and have called every month because my DVR doesn't and hasn't worked since they put it in and they tell me I need to buy some service plan in order for them to come out and fix it! They are total scammers, they suck you into some promotional deal which ends up being total bs and then make excuses for months as so why it is still not working. Stay away!

My stepdad struggling to survive on a fixed income was advised his monthly satellite bill could not be lowered so he should discontinue his service and have someone sign a new contract for service at his house guaranteeing he would be locked into a much lower price for a period of two years. When he asked me to assist by signing a contract I asked questions and was assured he would be locked in at a lower price for two years and that he did not have to do anything additional.

I detest DirecTV. I have tried to contact someone other than an out of country person that cannot speak English properly. After getting DirecTV, I found I did not like it at all. I had to upgrade just to get channels I really wanted since they were not part of the 800 channels I was getting. After complaining about this, the associate I spoke with told me I had to wait 8 days before they could do anything. I asked why and she only answered that I had to wait 8 days. After 8 days, I called back and this associate told me she would expedite my request to speak to a manager. This was 3 weeks ago, I am still waiting on this expedited contact. I tried to find a way online to email DirecTV, funny, I still have not found a way to contact them other than the phone numbers at their call centers. They have lied and lied. I cannot wait until I can kick this company to the curb!!!

I answered my cell phone and a fast talking DirecTV agent said the call was recorded. He then said I am giving you Starz for a month free and some other Channel. I started to say something and he ended the call. Mind you I said nothing but hello! I got an email two days later from DirecTV Thanking me for contacting them! I got online with their chat service and found the agent had added the Channels and charged my account $6.99 a month! This is an example of a new law we will need in this country so these fraudulent service providers when a breathing human answers their phone can’t add services without a word! I have had ATT phones for years and DirecTV is associated with them. Shame on them for this predatory behavior. I complained but I am sure without a law enacted they will continue their fraud.

This was horrible before AT&T bought them out. Now it is even worse. Their wireless boxes are complete crap and cannot even detect their own remote. I hate everything about DirecTV and their cheap **.

For over two months I have been trying to cancel service due to moving. I have spent hours on phone being transferred from dept to dept to retention dept. I have paid past due for service that was never used and supposed to have been canceled. Still not canceled still being billed. Service interrupted... have not lived in house for three months. Will not cancel until I pay for service that should have been canceled. Surely this has to be against the law. Extreme gouging, extremely rude threatening customer service reps.

This is the worst company since AT&T started. I've been with DirecTV and the upgraded equipment. No email, no warning, no nothing. And then you try to call and all you get is, "I'm sorry." Does it hurt to send out emails? Sucks.

Lies lies and lies!!! Customer service is the worst customer service ever. This people keep lying to you. They don’t take care of their customers like they promised on TV. I’ve been charge for other stuff that I haven’t been asked. I got moved from one door to another and I got your $200 on top of it. When I was there to pay my bill they said I got $100 credit which was a lie too. Now I got a charges from them so they’re all not gonna pay $347 from their own eyes. Even the supervisor say it’s not his problem because it’s not a writing on here. Then I asked him to hear the conversation and he couldn’t help me.

Can't find Call Waiting info? Menu no longer brings it up??? Tech could not either??? SUGGESTION: Re: PLAYLIST DISPLAY - Please consider putting the recording dates next to the name of the recording. Presently the recording menu's information is confusing. Identifying the programs by their IDENTITY NUMBERS as opposed to the dates and days of the recordings is useless more often than not. I doubt anyone knows what episode or what the programs assigned numbers are...

Although my account was past due, I was told a additional $50.00 offer would be added to account for the next 12 months. Since the numerous increase pass to me as a customer, I kept the DirecTV service. For several months after Hurricane Harvey and repairing my home, I've had difficulty making my payments. I asked for assistance from DirecTV to avoid interruption of service. I call each time for any promotions/offers to help offset the high cost of the service. After FEMA and SBA denials for home repair assistance, I am still trying to complete the repairs of my home. I called the week 03/03/18 to ask about the contract on the account, lowering my bill and asking about any other options. I spoke to a rep. in the Loyalty Department and was told a additional $50.00 credit for 12 months would be added but I did not reflect on my bill.

I waited for 6 hours for the tech to show up and upgrade my receiver. I got off work early just to be home for the service call. The tech never showed and made the cancellation reason "customer cannot afford installation". WTF??? After calling and demanding that my call be escalated to a supervisor, they offered no apology and were nasty. I am cancelling my service at my home and my business. YOU HAVE LOST A LOYAL CUSTOMER.

When my husband and I decided to give DirecTV a try, I went online to request service. After selecting the services we wanted, I would hit the checkout button but would be redirected back to the order form...something was not working. We then called to let them know that ordering online was impossible. The woman I talked with said no problem, she could take the order and we would be given the same discounts. I explained that one discount, a $5 a month credit for autopay said it was only good if done online. She told me that would not be a problem. We went ahead with our order. When she asked for a card for the file, we of course gave her the one we thought would be used for autopay. Installation went fine and the In-Home Expert that accompanied the installer went through everything with us, even confirming our monthly price.

DON'T GO WITH DIRECTV... THEY ARE HORRIBLE. FROM CUSTOMER SERVICE TO SERVICE IN GENERAL. I've only had them since November of 2017 and I had to call every month to take care of my bill due to it being higher each time. They would add stuff without my authorization and I was to have HBO/Cinemax free for 3 months which the credit wasn't applied so I would have to pay. Now to top it off I'm paying these high bills while their system isn't working correctly which then I have to call these people again. Also you have to a protection plan ($7.99 or $19.99) or your service call is $99, even if it's their problem. I had U-verse before and I loved them but not the bills that's why I switched but now I'd rather pay more than deal with stupid people.

This has been the worst company to work with. I've dealt with credit card companies, utility companies, and plenty of call centers; this by far has been the worst. It started 6 months ago when DirecTV was due to install my services, but no showed, not even calling to state why. I called in the next day to find out that even though I was told my credit was great and I did not need to pay any installation fees ahead of time, there was an 8 dollar tax on that fee. So DirecTV did not call or install my services over 8 measly dollars. I got that cleared up and later installed. Then my first bill came, which was nearly 400 dollars! Their justification was a glitch in the system caused my promotion to not be honored, after around 2 weeks of calling in and fighting them it got fixed. But it didn't get honored on my bill before calling in multiple times, then filing with Better Business Bureau. After that, the company had a representative call me, and it was fixed.

Many years ago I opened this account. It was put in my husband's name because his name is on the credit card we use to pay for the service. We want to cancel the service and no one will talk to me because my name is not on the account. This is after talking to three people I can barely understand and being on hold for more than 15 minutes. Every few months, they find a new way to increase our bill and we are now paying over $140 per month for service we almost never use. I can't wait to hear what my husband's experience is when he calls. If you have a choice, use someone else! If I could give them no stars, I would do that instead.

I subscribed to DirecTV Now as part of a promo with AT&T internet. I absolutely hate it. Constant commericals, Constant lag, no user friendly customer service etc. I wanted to watch episodes that I had missed but was unable to start from season one. I cancelled immediately. I would not recommend DirecTV Now to anyone. Very poor customer service! No way to find help!

I used DirecTV 11 years ago, and I had a very positive experience. Recently I decided to return to DirecTV and the customer service representative have been incompetent, inconsiderate, and inconsistent. Needless to say, in less than 30 days this company has managed to lose my business forever.

I have been a DirecTV customer for 8 years. I find their customer service department inadequate and incompetent. EVERYTIME I call they cannot recognize my phone number, then you go into press this button hell. I have never been able to get service in less than an HOUR. Even given the account number mystifies them and their call in options a waste of time. Understand if you use them you WILL be frustrated with the most common questions, get disconnected and bounced around to the "right department."

We signed up for a bundle of DirecTV, internet and a home phone. Had our direct hooked up on the 7th and our other 2 services scheduled for the 9th. The 9th comes and they say there is and so they are suppose to come out the next day. Again same thing happens. Says they will be back. They never show up. My wife spent 3 days on the phone with them trying to resolve this issue. Just to have them tell us we will not be getting internet or a home phone after we signed a 2 year agreement for all 3 services. Customer service is rude and blamed the whole situation on us and then the techs that came to the house. ATT never once took responsibility for their mistakes or gave us the services we signed up for.

A year ago I signed a contract for 2 years with DirecTV. The bill was supposed to be $69 for Choice plan for two years. Every month my bill has been going up. I've had it for a year now and it keeps going up. The bill keeps going up for the last 2 months. I have had to call them and complaining about it going up. Last month it jumped up to $87. This month jumped up to a hundred and sixty. No. Excuse me. A hundred and $18 and I asked him how come it was so high and she said because I didn't add my AT&T Go phone combining the two bills together so they're penalizing me for not putting my phone on with the TV bill that's not in the contract.

I never inquire any services from ATT or DirecTV. Upon checking my credit report, I found out DirecTV did a credit check out of nowhere. I never called them! How can they check my credit without my SSN or without any authorization from me! Please help as the customer service department is not helping. I also want to mentioned I filled out the web form online and got the report from Equifax saying that DirecTV did in fact checked my credit.

When I contracted services for 2 years the salesman assured me that it was a straight $50.00 for 2 years and at NO TIME did he mention you have to have an ATT service in the 2nd year. I would not have signed up because ATT isn't even available in my area and their cell phone service is awful in my area. Now they want $42.00 more a month for the same exact service. Lies and no one in customer service will help you.. too bad you didn't read the fine print. I can't wait to be done with them and I will NEVER EVER recommend them to anyone ever!!!

October 2017, I made the mistake of changing over to DirecTV and AT&T because of their great prices offered on packages and internet, but I hope to warn others of my mistakes. Due to DirecTV missing over 4 installation dates in October of 2017, I was promised a $200.00 credit which never received. On top of that, I was told the bills would be one and not billed separately, which it is now almost April 2018 and the charges come separately and I am not getting this great deal I was originally offered. I was told with Internet and satellite my bill would be under $100.00. I have yet to pay under $100.00 every month, in fact this last bill was $295.00.

Since AT&T took over DirecTV, our billing has been a nightmare. They promise so many great things over the phone and never deliver with the pricing that they promised at the time of a contract. We are counting down the days to get out and never ever consider ATT again. Very shady practices. We also had to get out of our cellular for the same reasons. Bill was never the same month to month and 100.00/more than what we were told at the store when we signed up.

I have been a DirecTV customer for 12 years. When my equipment stopped working, I was surprised to have to wait EIGHT DAYS for a service call. During that time, I got repeated phone calls and texts confirming my appointment. I waited for 8 hours, well beyond the 4-hour window they gave me on the date of scheduled service, and no one came. I called, and demanded to speak to a supervisor. "Kyle" the supervisor claimed he could not get me an appointment the next morning, but I would have to wait for 3 days for the next available appointment. What more do I need to say. This company's service department is worthless.

I have had a broken 4K receiver for over 4months and when I call DirecTV says it is a national problem. Will not replace the receiver with a different model without a cost to me or signing another two year contract. Have had them for over 7 years and will not let me out of my current contract so I am stuck paying for a broken receiver.

I have been blessed to have associated over the phone with Janae. I spoke with her through DirecTV customer service. Janae, hearing mine and my husband's fixed income along with our ages and my husband's cancer, went over and above as no other representatives have done. Janae, a single Mother herself, understood hardships. She realized our situation of not being able to afford our DirecTV service any longer... she contacted her supervisor. My husband and I were offered upgraded equipment and a fair price for our DirecTV service.

Planning on taking to court. I can't get it off my credit. I was lied to. DirecTV doesn't beam through trees as the guy on the phone said that new Tripod tech. Was a bunch of crap. Beware. When I get my house this year I'm getting Dish Network. All I wanted is it off my credit. DirecTV you are a joke. What kind of fly by night operation are you running.

Have read the complaints about DirecTV and thought I would add the following for thought. I have had DirecTV since 1985. Always satisfied but would rather pick channels than a package but that I could live with. Now I see they are giving gift cards up to $200.00 to sign up and/or $30.00 for three months not dish required. I have to ask what are they doing for a customer for over 30 years - NOT A DAMN THING. Now during bad weather my service goes out - only what I want to watch - not the infomercial channels??? I also noted that they offered a 50% discount on the NHL channel with only 35% of the season remaining. Great deal only pay for a half of a season when a quarter is remaining. I am going to research some other option as I am tired of being screwed. My next post will be about Cell service and the screwing we are taking there.

DirecTV installers (MasTec), damage your home and company has little interest in taking responsibility for it. TV company has a lot of issues with service and customer service. At this point after 6 months it's just been one issue after the next. There is a good reason for contract and arbitration clauses.

I cancelled my DirecTV February 18 because I went with Uverse. This morning I got an email with a $356.83 charge. I called Uverse and found out it was a Directv charge where they didn't cancel the service. I called Directv and was told they couldn't talk to me because the account was in my husband's name. Ok, they have talked to me for 2 years. I was the one who ordered the service, which was OK with Directv, they dealt with me every time I had to call them, which was often, but now that they didn't cancel the service and owed me money all of a sudden they can't talk to me! My husband is deaf and they're fully aware of this. Directv says their customer service has an A+ rating. Only if they are the ones filling out their own surveys. Not one time when I called did I have A+ customer service as a matter of fact I'd rate it D- at best. They were rude and not helpful at all. As soon as my 2 year contract was up I got rid of them asap.

Call with problem in regards to channels not working. They feed you a bunch of bull and will not back up anything they say. They are out to get your money and you're out of the service they promised. They will not compensate you for their channels not working and tell you it's your problem. I've called twice about this and no resolution has been made. Cannot wait till my contract is over and I will be glad to get rid of DirecTV. This has been one of the sorriest excuses for TV I've ever had.

I needed to cancel my Directv services, this has been one of the worse experience I'd ever dealt with. Customer service was rude when I didn't want to answer a million questions about why I was cancelling service. I was told that I was under contract because I hadn't called to cancel at renewal time. I was never told I had to call. So now I'm being charge $240.00 for cancelling which makes no sense at all. Directv has trained its people to be thieves and crooks. They have lost a customer for life.

Every time it rains a little heavy or we get snow blowing the picture goes out for hours. On 3-6-18 we had no service for 4-5 hours. The price for DirecTV is costing as much as Cable with less channels. We had DirecTV for over 8 years and this past year is got to a point where we are disgusted. We planned on moving in several months. We have Fios phone and internet and found we can get the entire bundle and save over $80.00. Just DirecTV itself is $140.00 a month. The entire bundle from Fios is $131.00 for 2 years. At least we can watch our shows during snow or rain.

Just cancelling the service is AWFUL! I called before I received the service to cancel the installation. The first time I called, I was on hold for 14 minutes before I spoke with someone. When I told him I wanted to cancel the installation, he got all my information then put me on "hold" and wouldn't talk to me while I heard him laughing it up in Spanish with his co-workers background. When it was clear he wasn't going to talk to me anymore, I hung up. The second time I called I spoke with a person who said he could cancel my service. After giving him all my information he informed me that he couldn't cancel my service and transferred me to the people who could "help". Once transferred I was on hold again and finally got through to someone and then he immediately hung up on me! After this customer service call, there is NO WAY I would ever do business with DirecTV. GLAD I CALLED BEFORE I GOT THE SERVICE!

When we signed up for DirecTV we asked the installer 'How does the satellite hold up if the weather is bad?' And of course he assured me that the service was amazing, it rarely went out, and only in extreme weather events!! Went even further to tell us he had DirecTV in his own home and he never had an issue!!! Well lo and behold a few days later we had some rain, a few sprinkles, and out went our satellite!!! It's been about 6 months since we started service and we lose connection if the damn wind blows, if it rains, if it's cloudy, if the sun sets, you get my drift!! That coupled with the fact that the internet connection drops on an every other day basis makes me sincerely regret signing up for this awful service!!! But at least I have 400 channels of nothing to watch!!

I have been with DirecTV for a long time, I even left and they got me back. However after having to suspend my account due to moving ever since I reactivated it the bill hasn't been right. So anytime you call first of all they are all foreign and they pretty much ONLY use the script. 2nd of all I was told my bill would be about $100 now they are telling me $122 before taxes but my bill has been around $150 and with all their promotions... Which I was recently given one 5 months ago it's been screwed up ever since.

So I've only been a DirecTV customer for less than 2 weeks, for the last 4 days I've been without TV, I called on a Sunday because I was getting errors that there was no server to connect. The first representative I spoke to was very nice we went through all the steps to get it working and all failed so she had to set up a service call two days out. I had to take a half a day off from work in order to be there for the repair. I called the day of my appointment to be sure that a Tech is scheduled and the appointment was confirmed. I waited all afternoon and no call and no Tech, I called customer service she said he was running late but will be there. Around 5:30 pm I called customer service again they had no idea why the Tech did not show up nor did they care, we asked for a supervisor. They said one will call back within 30 minutes, over an hour later the supervisor never called.

DirecTV would have a rating of 5 from me. I've had them for years with no problems, and no problems with the weather. When we first got DirecTV the Tech placed it on the side of the house so it would be protected from the weather. That worked for a very long time. Then we just wanted the service added to another TV and get Genies only. When requested just to add another TV they said we had to put the dish on top of the house. I told them the reason it needed to be on the side of the house, and they said they are not allowed to place the dish on the side of the house anymore. Now every time there is bad weather our channels go out. Who wants to be in the house with no TV during bad weather. To get it fixed through the week you have to take off from a half of day from your job or wait until the weekend. A suggestion is that they get a case or cover to protect the dish from the weather. We are searching for other options as of this time.

I am so displeased with Directv since At&t bought them out. I signed a two year contract a year ago with a set price of 54$ and now my bill has gone up to 134.44$! When I called customer service to get this corrected they put me on hold for a hour than hangs up the phone. Finally after calling several times after speaking to a supervisor he said that the process has to go through a back channel to get resolve and that they will be calling within a week to resolve it. It's has been 3 weeks later and haven't heard from no one. I will be filing a lawsuit against At&t/Directv.

I signed a two year contract with DIRECTV. Their prices went from $79.00 to $141.00 in less than two years, yet I was penalized when I dropped their service before the expiration date. They added Starz without my authorization. When I questioned why they added the service they said they would return my call within 72 hours, they did not. They claim great customer satisfaction results yet I have never been asked to complete a survey. Their commercials constantly bash Cable TV. In my opinion they are far worse. The only positive is that they answer the phones faster than Cable TV but their service is not as good. Try watching their service in a rain storm (:

Very rarely get service, nothing records as it's supposed to! Technician is over an hour late and still hasn't called!! Talked to a supervisor and she was very rude! Had her on speaker phone and even my husband thought so!! Will never have DirecTV again and do not feel that it's fair to have to pay to cancel a service that I don't even get any ways!! If it wasn't going to work here then they should have never installed it!!!

If I could possibly give zero stars, I would. Completely disgusted with Directv. As soon as my contract is up, I will be cancelling my service. Called Tech Support about our service cutting in and out on a minute to minute basis. Determined I would need a new receiver. Promised it in two days. 2 weeks later, still no receiver. CALLED again. Promised another receiver in 2 days, 1 week later, no receiver. Called again, promised a new receiver OVERNIGHT. GOT IT! Oh wait, wrong receiver... Called again, promised a new receiver and a month’s credit on my service. Got the new receiver, NO MONTH’S CREDIT. Got on their chat, was offered $30 credit, NOWHERE NEAR a month’s credit. Had to call once more, FINALLY got credit for my month of lost service after having to BEG for something they owe me. As soon as my contract is up, I will be cancelling my service, Never going back.

I had been a Dish customer for 12 years until a couple months ago. AT&T talked my wife into changing from Dish to DirecTV which was a colossal mistake. In just 2 months Direct has been to my house 5 times and didn't solve anything. It freezes up on me constantly, the remote is terribly slow, and the picture quality is not great. If I could get out of this contract today I'd gladly do it. The freezing up almost suggests they are streaming all or some of their shows. It stops like a computer does when you're streaming. Buffering. Now Direct is advertising that you can get them and not have to have a satellite. That tells me they have to be streaming. But how, without a satellite? Are they hijacking my internet service? Very disappointed. Going back to Dish as soon as possible.

Why is this company still in business with their terrible service? I got my bill today on 3/5/2018 and the bill needed to be paid by 2/26/2018. When I called they said a late charge will be applied next month. This is not the 1st time this has happened. I want to know if there is a cable provider in the St. Louis area that is good with great or good customer service. Need to find one now as I now hate anything that is connected to AT&T.

Football is on for only 5 months. Why am I charged for 6 months. Could I please speak to an individual whose first language is English please. If I had a choice I would cancel and go with someone else.

As everyone seems to notice, after AT&T took over, the already mediocre service has become downright shoddy. I don't even want to get into the missed appointments by them and the inaccurate information they give you. There is terrible response time with the remote request and the actual result. Sometimes I just turn the damn thing off because I don't feel like waiting forever for it to go to the next item. The remote/response time is ridiculous! I'm starting to look for a better company that doesn't cost an arm and a leg and actually give 'good' service. Enough is enough. I wonder if they bother checking out all these complaints or if they even care. I doubt it.

I had DirecTV from 2000-2017. When Hughes owned DirecTV customer service was unbelievably good. After AT&T bought it, customer service was horrible. I was never so glad for my last contract period to end. Any complaint or issue, I had to go through the merry go round of phone h.e.l.l. It is no better than having regular Cable TV.

Was a former U-Verse subscriber. Switched to DirecTV after a lot of pressure from AT&T. Greatly regret it. The DirecTV receiver interface is clunky and slow. Recording shows or watching OnDemand is a nightmare. With recording - if we schedule seasons of shows or sports, it often misses episodes or games, with almost no way to adjust. Searching for shows on OnDemand is not at all intuitive (U-Verse has them beat here hands down). Half the time you search for a show OnDemand and it tries to get you to record an upcoming broadcast - completely misses the entire purpose of "OnDemand". Channel selection is pitiful. They hang you with a 2-year contract that doesn't allow for switching back to U-Verse. They want $400 to update my receiver, unless I extend my commitment and sign up for some ridiculous protection plan. Worst single experience with any product from AT&T.

Dishonest & Liars!! I signed up for a 2 yr contract & after 3 months they increased my monthly payments $10 more. Directv says they can do this anytime. So it's not a REAL contract. Not to mention Rude Representatives & poor internet service. The reps hang up on you, when they cannot rationalize charges. They say to pay the extra charges & you will be credited the next bill. Unbelievable!

They lie to get you to sign up. I've learned, if you need a contract it's because then they have you whether you like it or not. DirecTV is no different than 20 years ago. They told me more and better service, lie. Out of 500 channels, I only get like 40, the rest is ALL advertising. They claim less service interruptions, a lie, they gave me a set price of $89.99 per month. I've paid more than $130 since I joined in Dec of 2016. They told me Internet was included, BIG LIE! I pay an additional $60.00 on top of the $130 for Internet. And I signed up online, and they put the service and billing in my ex husband's name. They won't fix it.

I had 7 receivers, 5 in home and 2 in RV. I was talked into the Genie 4K system. I told her the RV was in Georgia, that I couldn't use the Genie. She said, "That's okay. We will put in the 5 in the house and the RV will stay the same." A BIG FAT LIE!!! My bill comes and it has 5 receivers and not the 2 in the RV. I called. The RV can't use the Genie system. Now they say I need an account for the RV. I'm pissed off after being a customer since 2000, 18 years and you get this. I have my cells and internet phone and internet through AT&T. Bad choice.

This company is horrible. A bunch of made up fees and the customer service reps is by far the worst I've seen. Nobody leaves proper documentation/notes and not helpful at all. Xfinity is a much better company from my experiences with both companies.

As soon as my contract is up with AT&T and DirecTV I am canceling and never going back! Tell me how I had to suspend my account because my house was flooded and all the equipment was destroyed and I recalled again to suspend it longer because we are just about to start working on the house this month and they send me a partial bill of $33.05 for the two weeks it wasn't not suspended between the two suspensions. I do not have the equipment, you can see no usage because it was DESTROYED and I don't live in my home and there is nothing you can do about the charge. I was livid and yelling at the rep. I took a big deep breath and told her I was not mad at her, she is just doing her job but this is BS and her company she works for is BS.

I am paying over $72 per month for the cheapest package, it started out at $43 per month, which is pretty steep, for Basic service for 1 TV. When I was talking with the salesperson, who assured me that I could put my account on vacation mode at any time, I thought it would be worth it. I understood that it would prolong my account. When I called to put it on vacation mode, I was told I could not because I wasn't a client long enough. Wasn't told about the horrible reception either. Every time it rains, the wind picks up or a tree moves, we lose the reception.

I was on the phone for over 45 minutes, two separate calls because I had to hang up on the first representative, and was able to accomplish NOTHING! Both representatives had VERY LOUD background noises and both kept putting me on hold but instead of pressing a hold button they would lay the phone down and carry on with whatever was going on in the background. The second one was asking me strange questions and the whole thing was very annoying and unprofessional. I swear I felt like I was being punked! GET IT TOGETHER DIRECTV!

I have been a loyal customer for over 9 years. In the time since merging, every time I call customer service they are more sales focused. They add packages not requested and bill is too high if you don't watch it. They lack interpersonal communication skills and problem solving skills. Very sales driven on all calls. I live in the rural zone and my options are very limited but I am looking for other cheaper options.

I’ve been with Directv for several years & I find out today my bill will increase from $35 to $93 per month for the same thing I already have. UNBELIEVABLE! They say I can switch to a NEW package for $60 (same thing) for the 1st year then the 2nd year it increases to $119, Damn. I thought ALL Providers done away with Penalty Contracts But I guess they haven’t! This is a runaway train that nobody can stop. These Companies have a Gun to our head & there’s nothing we can do about it. Welcome to a Monopoly!

The reason for this review is that I keep seeing top rating for DirecTV and great ratings. I am not one of these people. I had been with them for a long period of time. I asked could they give me Red Zone on my account. They wanted to charge me. Not anything except a click of a button! However, I felt that for my years of loyalty, that was an easy upgrade, particularly since it was not bundled and I was paying too much. This is before they decided to team up with AT&T. So now they are copying another company with the bundle package, the one I am with. I just wanted to say to everyone that their customer service stunk when I was with them!

I called AT&T customer service on Feb 28, 2018 for assistance in accessing my account and the representative tried to hard sell an AT&T wireless phone account. I explained that I was in pain and that I just wanted help with my account but she persisted. After approx. 30-45 minutes she explained that she herself couldn't help me but she would transfer me to technical support. She said goodbye and hung up. No help, no positive results, nothing. Not happy!

I signed a contract for 24 months and after 12 months they raised the price and said I would need to purchase new service from ATT. They were not very customer orientated when I called to complain. I spent an hour on the phone with them (they transferred me to 3 different people) and they basically told me though that they really couldn't do anything.

Installed Genie and 2 Genie Minis (one was 4K) in May of 2017 on a 12 month agreement. We were having malfunctioning issues within a few months. The 1st warranty service tech told us equipment had been installed incorrectly. On a later service tech call we were told by a different service tech that there was a known issue with the 4K genie mini. We were told all along that all should be still covered under warranty because nothing lasted beyond the warranty period of time. We still were billed for replacement equipment and service calls. Hours and hours have been spent on telephone calls for all of this. Records of online chats were kept - but when referred to in phone calls I was told the company didn't have the record. I was told all along that replacements of equipment would not increase length of contract.

I have been a customer for over 16 years. My bill is $133.52 just went up from 96.51. I called to complain and was treated without respect. I am thinking of stopping my service and changing to another company. The first person I spoke to said she would give me a $25.00 discount but to me that was not satisfactory so I ask to speak to her supervisor. That person was extremely no help and said that she could do only $10.00. When I said that I was thinking about changing she said, “Oh well”. I think the cost is way too much. I have no special channels. If there is anything that can be done would be appreciated. I think that being I have been a loyal customer for as long as I have been there can be something done. I will be waiting for a response. Thank you.

They don't even deserve a star. Their customer service technicians are liars. Customer service, is horrible. They say they'll pay off the old contract and you also get a gift card. Everything they say is false. They should not be in business. They are a scam. They raised our bill and said it was because we didn't have a cell phone with them. Horrible all the way around. I'll never do business with them again.

What a SCAM!! Get something else! Go somewhere else! Bill almost doubles after a year, but they do not tell you this? Rebates and gift cards must be signed up for online after 6 months, then they must be redeemed within 1 month service or they magically disappear, and you get nothing! Worst scam there is in television entertainment.

So I recently ordered DirecTV for my new home, I was given a date and time and agreed to this date and time frame. I took off work to be able to be there for the install on 2/27/18. The hours were between 12 pm and 4 pm. I received texts throughout the day saying they will be there at the time they said and to press 1 if this is ok or 2 if we needed to reschedule. I pressed 1 on several calls to let them know we are still on for that date and time. I was waiting all day for these folks and at 4:07pm I get a call saying they are cancelling the install and could do it the following day. There was no sympathy at all or sorry for the inconvenience. I cannot take another day off of work to accommodate these folks.

I am so sick and tire of my bill is not consistent, I have to called customer service every month and she just read the bill and tell me what the bill appeal, not listening what my concern. Ask to talk to supervisor. She put me on hold and hang up. The next day I called again. I was on hold for 20 minutes. Then supervisor got on the phone. This man name Louis id #** had a major attitude, where did DirecTV personnel hired this people. They are not professional at all. DirecTV should have a system follow up phone call survey, I ask customer service for corporate office number. They don't want to give it to me, what are they hiding? I will shop for other service. No more bundle TV and WIRELESS. Both of my bill are higher.

I recently had DirecTV installed at my townhouse. The service worked for approximately 2 days before it went out. Called DirecTV to have it fixed. It took 5 days before anyone came out to fix it. As it turns out the homeowners association was re-roofing all of the units and had knocked the dish out of alignment (no fault of DirecTV) so it was a matter of 10 minutes to re-align the dish. Service technician was very courteous and assured me there would not be a service call charge as I had the service only two days and I was within the 30 day "window".

Worst customer service ever. I signed up for DirecTV in December 2017 and was promised a 300.00 Visa gift card as a sign on bonus. I was told that I would receive it in three weeks. As of 2-6-2018 I still had not received it so I called DirecTV. I was told that the reward had not been entered in the system. I was told that it would now be another three weeks before I received it. As of 2-27-18 I have still not received it. I was now told that it could be March 10, 2018 before I receive it. I have spent over a hour on the phone and to be honest it was the WORST CUSTOMER SERVICE I HAVE EVER HAD. I WOULD NEVER RECOMMEND DIRECTV OR AT&T TO ANYONE. TERRIBLE CUSTOMER SERVICE. I would not even give them a one star rating.

If I could rate 0 I would! I canceled service with DirecTV when my contract ran out over a year ago. I recently went to add a line to my AT&T account and was information that I couldn't due to a $900 outstanding balance with DirecTV. Called DirecTV and was informed that I have an outstanding balance for early cancellation and equipment charges! The equipment was returned and when I canceled service I was informed there was no cancellation charge due to contract ended!!! Be careful with this company when you cancel their service. They will still scam you out of money even if your contract ended!!! I'm still going rounds with DirecTV. VERY DISSATISFIED with this company and their money schemes! I highly recommend staying away from DirecTV.

Will never work with DirecTV again. Moved out of state and let DirecTV know of my transition. Was advised to bring my devices with me to have a service rep establish connection at my new location (this would have been great). Was advised at that point (in September) that if service was unable to be connected I would have early cancellation fee waived. Service rep came out (beginning October once I moved). Service was unable to be established because of the direction my apartment faced (ok, not a big deal). Service rep called it in, I called it in, and was instructed by rep that a box would be sent out for me to return my items. Inquired about making final payment. Told to wait until service boxes received. Once again it was confirmed over the phone and supposedly noted that early termination would be waived. Again, great.

I had a installation scheduled to get my satellite service and when the technician got there, I could tell already that he was having a bad day. He left Ike's around my house and I knew something was wrong. He said he couldn't carry his equipment that far and that he couldn't install my dish. Well if he couldn't carry his equipment that far, why was he looking at my house! Well I will say that because of me losing EVERYTHING from Hurricane Harvey...my house is anything but beautiful. I am by myself so recovery for me is slow. I am a single income household and I don't live in a mansion. My dad lived there before me and he was elderly and had a lot of trash and junk around. Which is cleaned up now but it's still rough. My home is very clean inside and I think he just didn't want to install my dish. He was very rude to me and looked like he hated his job. He just said he couldn't carry his equipment that far from my driveway.

I had to call in to ATT yesterday, the automatic system wasn’t working and Justin started hardselling the DirecTV sign up to me. I had considered it after reviewing some literature delivered to my home. When the Visa gift card reward offer went from to $200 to $300 then to $650 I was surprised. At $650 as a signing bonus I signed up. Scheduled for installation this Thursday. Neither the approving manager Cody nor Justin would agree to send me a confirmation of that amount in writing. Of course I became suspicious. Called in today (Monday) to find out what the amount was they had down for me in the notes as my Visa Gift card bonus. And it was $200, not even the $300 promised in the mailer I received two days ago. Two lying agents from DirecTV including a supervisor.

I have a home-based business and when I signed up with DirecTV they automatically puts me under "business" package due to my federal tax ID location - which is my home. I was not aware of that until it's installed and I am now stuck with a bunch of sports channels that I don't watch. I called them to switch to residential package but they said I will not be able to, because I have a federal tax ID at this location. I never had this problem with Spectrum in the past years. I seriously regret switching to them and now I am stuck for 23 more months of nothing to watch. What a waste of time and money.

Customer service is horrible, and the bait and switch they throw on you is disgusting. Found out last week that the salespeople are not required to ask things like do you want 4K when you order service. In 2016 when I set up service, I did so about 6 weeks before wanting service due to moving, etc. I had one salesperson offer me $400 to install that week. I declined because my TVs were not due for another 6 weeks. This person said I should take the money and buy a new TV so I can do the install. That person would not accept that I was not interest in another TV since I already had 4.

Signed up for Directv a year ago thru Costco; promised 2 year price lock w/ promotion. Confirmed with Directv went set up installation. My bill 1 year later has doubled! Call direct-they tell me the day of installation the form that was signed had a box that stated the price was locked for 1 year then to do 2nd year I had to opt into more AT&T services (bundle). I was never told that on the phone when point blank asked about the 2 year price lock. That boxed should've been pointed out; who looks at the form; primarily told that we signed agreement on the installation was done. I was offered $30 off month for a year but still rip off. I would NEVER pay $125/month for Directv. It's not worth it. Watching TV is freezing up a lot lately.

The merger of AT&T and DirecTV is the worst. Instead of having one bill there are two. When signing with AT&T they never stated you will receive a separate bill. I never received one bill from DirecTV but after 4 month they cut my service. Call DirecTV customer service and couldn't understand the person speaking. They were rude and couldn't explain or help with the issue sending me to 4 different agent.

I can't even rate this company they are so bad and such liars. I had to give it a star because it wouldn't take anything less but believe me it is much less than. Don't waste your money on this company. Your programs are no different than cable. Not better at all. Same thing. I can't figure how they have an A+ rating when they have a 1,215 negative reviews. BBB must be getting paid off by them... They get you to sign up. Advertising better shows better this and that then you get it the cheapest programs you get most are commercials to buy stuff. You call and complain and, "Well what do you like to watch." Then they get you to buy another more expensive package then you find out there is nothing on that either then you complain and again, "What do you like to watch?" Then again they try to get you to buy a more expensive package.