DIRECTV Reviews

I change to DirecTV over a year ago. I am stuck in a 2 year contract. I signed up for a bundled service for telephone, internet and television. The first 6 months I had to keep having my modem changed because it wouldn't work properly. They kept changing them and then another problem would come up. The telephone system was a fiasco as I had told them I wanted to keep the same phone number because I have had it for more than 20 years. I was that was not a problem but they changed it anyway. So I was not getting my calls and I was being billed for 2 phone lines. Okay, so they figure out the problem. They removed the extra bill and fix my phone. Then I start getting my bill and it seems to be getting higher and higher. So I call. They change it and then a couple of months it get higher and higher. Now I literally call every month because they is a change in my bill.

TV does not come on when turn on DIRECTV remote. Was told when I signed up for this protection that DIRECTV would repair any problem. Was told I had to contact TV company. So much for you taking care of problem. So much for your protection. When contract is up, will cancel.

Approximately a month ago I called AT&T to talked to a representative about my Uverse bill that would increase every month. The representative approached me with the promotion of switching from UVerse to DirecTV. We don't care for satellites but, after going over the details of the channels that we would receive, and the pricing, we agreed to switch to DirecTV because it would save us approx. $100 a month. I specifically asked if we would receive certain channels that were important in our household, told them that we needed 5 Genies and was told that we WOULD receive all of the specific channels that I inquired about and many additional channels and we would NOT have any change fees or equipment fees other than the $35 activation fee so we scheduled the install. This phone call took approx. 2 hours.

Disconnected our service in March of this year. Because our service was so bad they determined that I would not have to pay for the early cancellation fee. The cable wouldn't come in half the time. They sent me the boxes to return their equipment and I returned their equipment. With the equipment I also returned the AT&T router as I wasn't sure what to do with it. My cable was bundled with AT&T and Direct.

DirecTV connectivity is very frustrating. It doesn't take much for the system to lose satellite connection. We have even lost connection during a heavy fog. When I contacted DirecTV customer service, they admitted weather impacts their service. I live in a remote area having few, if any, options. I would switch immediately if I could get Comcast or Verizon. Another issue is the channels they offer. I recently moved from the Washington, DC area but can not get the DC area channels. Even though DC is not further away from us than Pittsburgh, I can only get Pittsburgh channels. I thought the purpose of satellite communications is to provide extended coverage. I would not recommend DirecTV.

DirecTV is the worst! When I called the Very first question I asked was about losing satellite in the rain, fog, etc. I was told "Oh no not with the new equipment. Only when the weather is severe." Well that was a LIE! I lose satellite if it's sprinkling or when it's partly cloudy and it's off for not 5 minutes or so like they said but it's been off for up to 3 hours. The first time I called the lady told me I had to tell her what was wrong before she would send someone out. And that the satellite going out wasn't enough info.

Switched to DirecTV from Dish when we upgraded our phones in March 2017. Long story short was told we would get a 200 and a 100 dollar Visa gift card in 3 billing cycles and that's all we were told, not to look for a letter to confirm which by the way NEVER came. Nothing. Just that we would get them after 3 billing cycles. They didn't come so I called MANY times in one day, different departments and finally was told they were expired but they would resubmit and I would get email notification in 5 to 7 business days, yeah didn't happen.

I have been over charged by DirecTV since November. I call and spend 45 min on the phone every month and straighten it and then I get a new bill. They are charging me 125.00 and my bill is 35.00. They said twice they were going to credit my account 135 dollars and reimburse me 180.00 on my credit card. They then charged me 125.00 and credited 125.00. My bill is supposed to be 35.00. That is not credit. That is bait and switch. I also moved my service to new home they installed at. They are still sending my bill to the old address and then charge me a late fee for a bill I am not receiving. I was given information on July 12 and 26th they would reimburse me 180.00. Both calls they verified my debit card and said it would happen in forty eight hours. Now they are denying they said that. If I cancel my service I get charged 200.00, can you please help me.

For a few months, I have been contacting DIRECTV Customer service regarding my billing. I wanted to cancel the service, since I am not using it much. A guy named Jerry offered to lower my monthly rate, so I decided to stay until my contract expires next year (I am not even sure I have contract with them, but they give me the impression that I have one). When I checked my bill at the end of the month, the amount went up slightly rather than down. So, I called them again, and a lady named Daisy ** assured me that everything will be taken care of at next month's bill. I waited another month, only to see my bill amount go up by $20, rather than going down by $20 as Jerry promised. I have been calling them since then to figure out what is going on. Every time I speak with a representative, they tell me a different story, and they promise to fix it, but so far nothing has been done. It has been a nightmare, and I just don't know what to do.

We scheduled our move a week in advance to move our service. The day came and the technician said no one was home and the house was vacant. We were there at the time he said he came because the movers were parked in the driveway! Then they rescheduled us for Sunday from 12-4. I called every hour on the hour only to be told at 5 pm that there was never a tech working that day to begin with. So why would you lie to me and schedule an appointment. So here we are on day 3 and still no service and getting the complete run around from everyone. Now they say they will be there between 10:00 am and 10:30 am. I won't believe it until I see it. This has been the worst experience with a provider that I have ever had. They absolutely suck!

I signed up through my AT&T account. I was asked what channels I watch and was told I would be able to see those. That was not the case. An awful lot of channels that I'm pretty sure no one watches. I did talk to an agent about not getting the channels I thought I would get and he said he would upgrade me to the next level. I assumed that I would be paying the amount I signed up for but when I checked my email confirmation, it just said I had a $55.00 credit. No explanation. I didn't know if that meant I had a $55.00 monthly credit or just a one time credit. I could have called and asked for an explanation but I was already frustrated with the fact that you can hardly understand the people you are talking to.

We have been customers of DirecTV since 2011. We moved to West Texas in July 2015 and had to sign a 2 year contract because our equipment was outdated and need to be updated. We moved to East Texas in July 2016. We called to have service set up at our new house and were told after asking if that would extend our contract. They told us it wouldn't because we weren't upgrading equipment but using our own and also weren't changing packages. We would just have to finish out our contract through July 2017.

I recently signed up with DIRECTV and was told that I would have a package deal with a tablet from AT&T that would lock in my rate for 24 months. I called to verify if the tablet was sent out, and was told that it was canceled. He could not tell me why. He told me to call DIRECTV. I called DIRECTV and they were so unorganized and didn't know anything. I spoke with five different people including a supervisor, they were all clueless.

This is my true feelings on DirecTV services; We have old movies to choose from now. Just a few channels that are enjoyable. I would not recommend any friend to spend money on DirecTV. When we first got it we had plenty of movies and interesting shows to watch. Over time they kept taking away channels and replacing with second rate shows for the most part. We should of stayed with local channels, but we live outside of good TV reception.

Absolutely the worst company's allowed to do business. But because they are so large they are allowed to work on your money. No TV as soon as it starts raining, was told this WOULD NOT HAPPEN WHEN PURCHASED! AT&T internet so slow cannot download ANY ON DEMAND PROGRAMMING. It's simply AMAZING that they operate just like cell phone companies. They charge you in advance for their crappy service and make you sign for 2 years. Mother passed couple months ago and they would not let me cancel and sign up for cheaper package in my name because it was the same address. But, gov and FCC still allows them to screw their customers!

Don't use them, no matter what their "deal, incentive or promotion" is. They will eventually get more money from you later. As of lately, my bill is higher every month. Today I call after seeing my bill has doubled, Seasonal Sports Subscription has been added to my bill and we did not add this. I call and their system is updating and I would need to call back in 2-3 hrs, why do they do this during business hours??? Oh and then you are given discounts for bundling and auto payment, well once your promotion is over so are those discounts with no warning. Terrible, sneaky billing, agreement practices. Save yourself the time, money, and frustration, go without or use another provider.

This company offered me a newer version of their DVR recorder at no charge, since I was a long time preferred customer. I accepted and a few months later, moved out of state. Then they wanted me to pay an early termination fee although I had done business with them for a long time. They said that by accepting the upgraded DVR, that I had renewed my contract and started over again. I never agreed or signed anything, nor did I have any knowledge of extending my contract term with them. Now, they have a collection agency calling me to get their "early termination fee".

I cancelled my many years of service with DirecTV in early June of 2017. My account showed a credit balance of $89.00 which I requested be refunded to me. I was told that it would be sent within 7 business days. Never received it so I called and then was told no cancellation request had been received but that it would then be processed on June 20 and I would receive it within 7 business days. Again, never received. I called again in mid July and was told it had been outsourced to a third party company and was processed on 7/17 and I would receive in 7 days. Again never received. When I called today, July 28 I am told no cancellation request has ever been received. This is an extremely dishonest and fraudulent company.

My family has been with DirecTV for a year now and they just doubled our bill. When I called them to change the package from a $100 package to a package around $50 something we could afford, they told me about the cheaper​. When I called them back 5 minutes later they told me that I couldn't get the cheaper package because of a clause in the contract, I reviewed the contract and no such clause. They refuse to help me find or give me a package I can afford. I would give the negative stars if I could and may not trust them again.

I have recently moved my deaf 74 year old mother with COPD from New Mexico to Minnesota to be closer to family that can help her with her daily needs, and I have been trying to get her set up in her new home. For the most part, all of the transactions of forwarding addresses and cancelling and requesting new services for her have been handled with me writing her the questions each company had on a notebook pad and her answering these questions into my phone. She basically would give them permission for me to handle her business transactions.

I recently found out that after the ATT take over of DirecTV, all of customer support is now provided In the Philippines. There are some serious language "challenges" with some of their personnel. They can read their screens, but if you need expert technical assistance, they are lacking. I have been a DirecTV customer for several years. Most of us that have had their service for years have acquired the necessary skills to handle basic and some complex problems.

We had our receiver changed two weeks ago. The new receiver bit the dust again. I called - we have a service contract, no receiver available for exchange. Overpriced and bad equipment and the worse customer service.

Signed up for DirecTV thru Costco. At that time, it was noted IN THE CONTRACT that I do not have AT&T, and the sales rep offered a discounted rate for two years for just Directv. After one year, my monthly bill doubled. I called Directv, and after 60 minutes and four people later, I got Mike on the phone. He proceeded to tell me that the contract was no good. DirecTV did NOT have to honor the contract written by the rep at Costco. I needed to adhere to the DirecTV fine print saying that AT&T service must be had in order to get the special pricing. Even though the rep is a DirecTV contract employee, the contract was worthless, except for the two year deal and termination fees if I canceled.

On July 20, 2017, I received a call from DirecTV, asking if I would like to receive 3 months free of about 8 channels of their HD package. I've had it many times before, so I said I would take the free 3 months. It was supposed to be added to my account that day. So, here we are 4 days later, and still no channels. I called DirecTV and they acted like I was trying to get something for free, just by calling them. I asked them to take me off of their calling list because they seem to hound me every 2 months, asking me if I want these channels. Sometimes I take them, mostly I don't. But when I say yes, and then they "forget" to add the channels, it gets pretty irritating. I have had many other issues with DirecTV. They treat new customers much better than loyal customers. I can't even bundle my AT&T internet account because I had the account before they bought DirecTV. I'm very, very disappointed in DirecTV.

We recently switched from Dish Network to DirecTV. I have no complaints with the quality of service. However I feel I have been ripped off. I received an offer in the mail for DirecTV. In the offer it entitles me to a $200.00 Visa reward card. I knew that I would Have to buy out my Dish network contract if I switched, a fee of $280.00. I made very sure that the representative was aware that I had a $200.00 offer. They never mentioned a lesser amount. My husband and I are seniors and live on a very tight budget and I knew I would have to come up with an additional $80.00 to pay off Dish network.

I started new service on 5-29-17. At the time of my order I was offered 3 months free of movie channels and I accepted. My 1st bill showed the charge and a credit. My 2nd bill doesn't show the credit. I call and was told the hasn't been applied yet but will be before the due date. On my due date I get my balance and the credit has still not been applied. In 2 days I spoke with 6 people, 2 of which supervisors. So I'm told because I did not accept the promo when I started new service it could take 2-3 Billing cycles for the credit to be added.

I had been with DirecTV for 28 years. Upon cancelling because my bill escalated on a continuous basis, I sent all components back via mail. They ended up charging me from what my calculations should have instituted a credit on my end leaving. After several attempts to resolve I finally gave up and paid... Following them turning it on my credit. Great way to treat an almost 3 decade good paying customer...

This cable SUCKS! We have been with them for about 2 months and without cable for over 1 month on our 4K box. We've had 2 technicians our. They will to accommodate a regular box with payment to extending our contract. We have to suffer with cable in our living room. Kids confined to their room as well as us. Complained many times. No one will help us without money upfront then they say they will credit our account. BS! We shouldn't have to pay for their error! They NEED to correct. Currently looking for new cable service. Don't fall for their BS. They lie!

I called these morons today to get an issue fixed. If it's cloudy, I lose signal. If it rains light, I lose signal. Meanwhile my neighbor also has DirecTV and does not experience outages all the time. Ever since AT&T took over, they've gone to total and utter garbage. DO NOT GET DIRECTV!!! I spent 20 minutes trying to understand the idiot on the other end, who told me "I can't do anything, try calling later on." REALLY??? Why should I call LATER????? IDIOTS!

Advised that after 12 months, will be able to renew current plan of $60.00/month. However, after 12 months bill increased to $170.00/month. Called customer service, advised missed it by one day and to call back between July 20 - 22. Called back, told no plans exist. Spoke to 3 differ people till reached to manager who stated no one above his level except corporate and they don't answer calls. Advised of complaint and he stated that doesn't matter what a rep. verbally says on phone. Requested service canceled. Told have to pay $480.00 cancellation fee. FTC & FCC CURRENTLY FILING SUITS AGAINST DIRECTV in regards to contract misrepresentation and bait and switch tactics.

I was calling regarding why my bill was increased. After talking to 2 people and being promised they were "The last person I would talk to," I was transferred yet again to a Customer Service Rep named Brittany. She was so AMAZING and handled the issue with no more transferring and with such an AMAZING attitude as well as very prompt. I am so appreciative of her and her AMAZING Customer Service and eagerness to help. Thank you SO, SO, SO much Brittany!!!

Since we signed up in September we have regretted changing over to DirecTV!! Seems like nothing but trouble, when you try to explain to the Customer Service group they either have no idea how to fix or they pass to someone else. My mistake is accepting the high pressure sales while enjoying the county fair! I have exactly 13 months remaining to deal with this company and after that I ensure everyone I will never again use them as a provider. I will also inform anyone and everyone the horrible service provided. Not just customer service, but also the reception and how we find out they have issues before they even do, i.e. Made appointment for service person to fix recent issue and right after we hung up the message on our tv showed "no need to call us, service will be restored as soon as technical difficulties are resolved..." Go figure.

I called and have always had problems with their automated system. This system cannot understand a simple "yes" response. I called three times at night and I had the pleasure to get workers who speak broken English. How can they employ people who cannot speak fluent English? I then wanted to speak to a supervisor who was in a meeting on a Saturday night. Really? I was promised I would get a callback within a half hour. 45 minutes later, no call. My issues were never resolved on my bill, hence the need to speak to a supervisor. Called and got the runaround, as usual.

Called July 11 to check balance, was told it was 0 balance. Yesterday I get a $520 bill. I pay 160 month payments. 160 times nothing equals 520. Never has DirecTV let someone slide for 3 months without payment. Spent hours with them trying to resolve this, it makes no sense. Never received an email or letter saying I was in arrears.

Like other reviewers we were reluctant to switch to satellite because of past experiences. We were told the new dishes were smaller, not affected by weather issues like the old dishes and it would be less expensive. Turns out the dish is just as large as the old ones and the reception is affected by storms. In addition the DVR pixelates recordings. Not sure it's worth the savings.

Ambushed at Walmart - I was minding my own business and then I was suddenly ambushed by a DirecTV salesperson. He was condescending and forceful and basically demanded I call my husband to ask him about switching to this crappy service. You guys need to train your salespeople better and teach them to be more polite. But after reading the reviews about this company I guess you need to ambush people when they just want to get their groceries and be on their merry way. He was so terrible at it that I will never switch this company and will tell other people not to do it either.

Stay away. I switched to Directv because I have AT&T and signed up for a promo for a gift card, never came. Every time I have called I just got a runaround. They will secretly charge so watch your account.

I switched from At&t to Directv, thinking it would be cheaper. I'm paying 236.00 for just tv. I paid that for Uverse, wifi, and home phone with AT&T. I'm switching back. I called in and my bill was supposed to be 121.00 plus taxes 236.00. If I can't go back to At&t I'm going to Spectrum. I've had it. I think Directv is a bad company, they don't get things right the first time. Now I have to call in and do this reduction all over again!!!

I've been an AT&T customer for over 15 years with multiple lines. Recently I bundled DirecTV as they recommended it. Worst decision ever. Besides directv being a horrible service they didn't honor the sign up perk of free NFL for one year. I was so upset I called to cancel after agreeing to a 2 year contract. They told me about cancellation fee but I didn't care, I cancelled and paid the fee. The cs rep told me they'd send boxes so I can send all the dtv stuff back. After 2 months it never came so I called back. CS rep said I did show as cancelled and to wait for the boxes. Two more months pass no boxes and I come to find out they've been billing me that whole time (autopsy) and said I didn't cancel service.

I recently moved my RV onto my sister's property and she added DirecTV service for me. There was already an HD DVR receiver next door so we just wanted to add a 2nd DVR receiver to be run to the RV. The customer service rep had the hardest time understanding what we wanted to do and I believe that english was not their 1st language. No big deal to me, unless the person is in a position such as customer service where it is vital to be able to understand complaints and questions. We ended up with a non DVR receiver. Now they say they can't swap them out and that I would have to have a GENIE mini or something like that. I told them to forget it because I don't need to wait all day for a technician to come out with a mini so they can basically screw three wires into the back of a TV. I was with DISH for 20 years and never had this much hassle with any customer service issues EVER.

We have had DirecTV for a year now and they have screwed over our bill so many times. They say we are on direct draft and it never comes out. After we had them take the hbo and starz channels off of our account they didn't and we are still getting charged for them and they refuse to make it right. I will not recommend it to anyone else and if you already have it keep a close eye on your bill. Once our contract is up we will go to a different company. Worst customer service ever. They are so rude and short and blame us for our bill not being correct.

Directv is the worst company I have ever done business with. We moved and had to transfer our service. The first guy that came out to set up the transfer said there was no line of sight and that his notes would get us out of our contract free of charge. When I called to see the lady said the tech put that there was perfect line of sight. So there was the first problem. They are liars. They sent out ANOTHER tech who said that there was no line of sight and thankfully his notes matched up. Then the lady wanted to send a third person since two different techs said different things. I declined as I was tired of dealing with these people. I had to take time off work just to be home for these liars.

I changed from a company that I thought had gotten too expensive. In retrospect, I realize that it took them 20 yrs to gradually increase prices, whereas AT&T/DirecTV doesn't waste any time. My husband has been on the phone approximately a dozen times because of unexpected price increases. Our experience has been a nightmare since the day one! Cancelled appointments, changed package and monthly increases. I am about to drop AT&T/Direct TV. My contract will be bought out but I would almost personally pay to get out. It would be cheaper. I'm totally disgusted with this company and will warn anyone who asks my opinion. My son will also opt out. Actually one star is too high! Your business practices will gain you a dollar today, but, in the long run what will it do for you? Answer: loss of customers. Yours truly, Directly Out.

I moved from 1 home to another 2 months ago. After 7 phone calls, transfer from 1 dept to another I still am nowhere with them. Even though DirecTV is owned by AT&T neither knows what the other is doing. Three different accounts have been set up for my DirecTV. One account a month ago billed me 600.00, another account says I owe 600.00 and the newest "combined" account shows I owe nothing. Meanwhile I get a letter asking where my 600.00 payment is. 4 different phone calls today to different drops and still no answer!! I asked for a supervisor and was disconnected twice. The worst part is nothing has been resolved and each dept says I need a different dept. I told them I was going to get a lawyer involved and no one cares. This has got to be the most disorganized corporate organization I have ever dealt with.

My bill with DirecTV has been going up every month, since January 2017. I have called multiple times, each time on the phone for 1 to 1 1/2 hrs, speaking to various representatives. After being put on hold multiple times, to "see what they could do", I was told each time my bill would go back down to it's original January price. I cringe every time I open my bill, because it's a reminder I've been lied to again, when I see a new higher price. I work in customer service & we would never treat our customers this way. We go out of our way to treat our customers with excellent customer service. I have taken names & even printed off chat conversations. I stayed on the line the first time, to give a nice survey for a representative, only to find out at the next bill, the price went up again. I am so angry!

I had issues with my finances. My service was disconnected which I understand but I paid all of the balance but $18. When I received my bill it was $300 and some change for one month. This is crazy. Call customer service and come to find out that they are charging me for 3 months on one bill which of part that I have already paid to have my service reconnected on top of being charged sports channels that I told them I didn't want. Please beware when dealing with DirecTV. Make sure everything is written down but then you still may not get what you were promised and what you paid for. And just another FYI. If your service does get disconnected which you do not get any channels whatsoever you still get charged.

Really bad and bad experience with customers services. If the representative that you speak didn't take notes, they accusing you to lie. Really nightmare when I add DirecTV to my services as trying save money. It was my worst decision. The services are horrible and really, really expensive. If you plug a antenna in your TV you will have more channels for free! I hate the services and customer services and I hate that I have to pay a penalty for cancel this horrible services. Please don't add it to your plan. They promise you the Sun, moon and stars and give to you the worst services ever.

Long-time customer (14+ years), pains me to see what happened to this once great company since ATT took over. Called them 6 months ago to switch to a lower plan, wasn't worth the $175/month I was paying and told them I needed it to be closer to $65. No problem, they made the changes... but then I find out that was only a 6-month promotion, bill jumped by 70% at month 7. When I called to see what they could do, basic response was, "Thanks for your 14 years of service... but no, sorry, no more discounts for you".

I just discovered that when you call DirecTV customer for assistance they charge you $5.00. I spend between $185.00 and $200.00 per month and they charge me five bucks to call them? I am trying to get what I need from another provider if at all possible. I suspected that when they got bought by AT&T customer service would be the first thing to go. Well it didn't take long.

I had DirecTV for a very, very long time. I had it because of the NFL package so I could watch my team play. After the NFL was obviously ok with the decision to bring back Hank Williams, Jr. and after I just got sick and tired of their tax free status, I decided I wasn't going to get the NFL package this year. I went and attempted to cancel it. I was told I didn't even have the package, so I didn't expect to get charged.

AT&T merged with Directv... and since that day their customer service and service are HORRIBLE!!! Just called this morning over a tech issue with the new wireless genie boxes and was met with Donna who apparently hates her job because at no time was she courteous or respectful. I am no longer an authorized person on the account due to the switch over to AT&T (WHAT!!!) and she can't help me... Me: "Well it's just a tech issue that I need to take care of before my husband gets home..." Her: "I'm just asking questions or I'll lose my job..." Me: "Ok so can I get this problem fixed or do I let my husband call again..." Her: "Ma'am you don't need to talk to me that way..." Me: "What way? I just want my receivers to work..." Her: "Well if you stop interrupting me and listen then I can help..." Me: "Can I speak to someone else because we're not on the same page..." Her: "No you can't. You'll talk to me."

We signed up for service in the fall, attempting to do so for our home and for our summer fishing mobile home. From the get go we were mislead. They promised that we could get the equivalent of our current service with TimeWarner (cable, internet, phone) and cable at the trailer without spending much more money. We attempted the install at the primary home in January. They could not do internet service and did not advise us until after the install of cable. They encourage satellite internet for a boat load of money. Luckily TimeWarner took us back the next day! Whew...

Had a frustrating and time consuming experience with DirecTV customer service when I canceled the current contract. Was asked numerous times why I was unhappy with service and person tried several times to get me to stay with them. I had 2 simple questions about canceling the service that took up about 45 minutes of my time.

Upon signing up with DIRECTV I was assured by them and their technician that the new dishes that they used would have very little service interruptions. Their technician came 4/17 out and mounted the dish to my roof and drilled holes for wires through vinyl siding and home. We noticed over the next few months any wind or rain would cause our service to freeze or black out. I called and scheduled a tech to come out and check the dish. This was 7/17/17. He proceeded to tell me that I do not have a good enough line of sight to have DIRECTV service.

I had a billing issue that occurred during when my DirecTV account was suspended. When I called DirecTV I was transferred to the Loyalty Department which I spoke to Kim (ID **). She took the time and effort and went completely out of her way to get my bill taken care of. I appreciate her having great customer service skills and helping me out. She deserves notice on a job well done. :)

Over four months ago changed to DirecTV from U-verse Home Phone, TV, and Internet in order to save money as they advertised. To this day I am paying two separate bills. Calling AT&T to correct this, they say "oh different accounts" and they direct me to DirecTV customer service, which never can stay online, some overseas service and call drops every time. Although they ask what is the best number to call you if we get disconnected, then it disconnects but they never call back??? At the same time, I'm getting double charged and have nowhere to go??? AT&T scamming people like this? Awful.

Installer arrived 2hrs after 4 hour window appointment only to rush through it to "Get to a ballgame." Service was in and out but I thought weather was the issue until it went completely out. They send a repair man that confirmed the installer did a bad (quick way) thus why we had issues. Called Directv to complain... they didn't care in the slightest! I missed 2 days of work and countless days of no service and not even an apology!! I asked for a supervisor... again cutting into my work... only to get hung up on! Will be returning to Dish Network!

July 1, 2017, order new service. Requested 5 DVRs (Not Mini-Genie's!) and 1 Main Genie. Took 1 hr to get make the salesman from overseas understand this! I don't want mini-Genie's because then my system has a single point of failure! That was too much for them to understand. Eventually he understood, Independent DVRs! So if one fails we still have the others! Everyone in family has their own set of recordings independently! So 1 hr later he said, "Yes, my Manager has approved the 1 Genie and 5 Independent DVRs, total cost will be $106.00 (This will cover DVR 5 and DVR 6)." Then he sold me on a Samsung Tablet for only $10 more a month, which would lock my Directv price for 2 years at $113.00 per month. This would include ULTRA package and Latino Package (Which includes all Sports Channels). This would be a 2 year locked in price!

I wish I would have read the reviews. This company is a piece of ** lying ** people. How do you offer a 100 Visa card for signing up and never received it. You all can go to hell. I’m calling the Better Business Bureau ASAP. It's a scam then they lock your ** in to trap you!!! This company needs shut down immediately. No one has any idea what's going on. They just tell you ** to trap you into signing up then they rush you off the phone when you confront them on their mistakes!!! DON’T SIGN UP. It's a SCAM.

Every time it rains the TV shuts down loses signal. This has happened for the seven days this week. The only upside is that we're able to watch pre-recorded programs so I'm going to make sure I have a lot in my catalog because it goes down every single day that it rains and it's going to rain and it's going to snow so I'm planning on not having any TV service for the winter.

DO NOT BUY THE PROTECTION PACKAGES FROM DIRECTV. Upon purchasing this package the sales reps at the stores and the literature that they provide lead one to believe that your devices will be protected even encompassing cracked screens. Even more fitting in order to get to the terms and condition they hide it behind a labyrinth of links that deter any user from continuing the search for what was purchased. If anyone has had this same experience I apologize but I think this amount other things is the straw to broke the horses back. I am cancelling my DIRECTV and moving to another service. Thank you for the loyalty and integrity DIRECTV.

Two weeks ago I made an appointment to have someone from DirecTV come to my house to hook up cable for me. I was given a time slot of 9 a.m. to 1 p.m. At a quarter after 1 I call DirecTV to find out when the service person would show up at my door. I was told, I am so sorry but he cannot make it to your home today. So, even though I had given them a two week advance notice to have someone come to my house that person couldn't make it. Talk about being totally incompetent. It's not like I made the request yesterday and expected someone here today. Are you telling me that DirecTV cannot have someone at my door when appointment was scheduled two weeks prior to them coming out? I had to take time out of my busy schedule to have this company hire people who can't get the work done the way they're supposed to do. If I had not shown up on any of my jobs I would have been fired as this person should be.

Customer service and tech support is awful. This company doesn't even deserve a star. 1 1/2 hour phone call three disconnects (hang ups) and I have still gotten nowhere. Even managers can't help. I have been a customer for many years and I am treated this way every time I call for support. This is 2017 and the best DIRECTV can do is 1989 sub par service. If your account says "not activated" simple fix activate it. I feel like I owe them a million dollars and they are holding me hostage. My account balance is zero so wtf DIRECTV. Get your crap together and join us in 2017 where you can do all kinds of neat things to help with customer service. I would even donate my time to come in and help because the yahoos that are there need training and update your system from 1989 to 2017.

Direct TV added services and multiple charges to bill which were never initiated by the user. When we tried to get the charges removed they said they would only credit their mistake to future charges incurred on the account. Since we were disconnecting the account that day, they said a credit would only work if we kept the account open. Customer Service was extremely unhelpful. Asked for place on their web site to file a complaint. Customer Service wouldn't give it out.

The salesman at the ATT store in Gainesville, FL leads you to believe it's a one year contract for the phone, DSL, and basic DTV package. The prices double and more after one year. Most of us have auto bill pay. Not paying much attention to paper mail. Until we get hit with scamming insane late fees and service disconnect fees. Only to learn it's really a two year contract and crazy early cancellation fees. No way I would have agreed to it if knew. Deceptive scumbag bait and switch tactics hiding behind countless pages of legal mumbo jumbo. I have 830 credit score but refuse to pay DTV early cancellation fee. DTV can piss off. I use ole $8/month Netflix. They don't deserve 1 star. Should make negative star option.

Terrible customer service. Customer service agent was literally yelling at me. They extended my contract without my knowledge and when I tried to cancel they pretty much told me "Oh well. Too bad. Now pay this cancellation fee." Tried speaking to a supervisor. They told me the same thing. They can totally extend your contract without telling you if they send you an email after the fact. An email I never saw so they told me I was stuck paying it. Worst customer service experience of my life and I'm not exaggerating. I would rather pay the cancellation fee and never do business with them again. Do not get DirecTV. They will lie to you.

I changed over to Directv from U-Verse because I was tired of my bill raising! I called At&t and asked about current promotions & they recommended Directv! I was against Directv because I didn't want to go back to a satellite. For 2 weeks, I was told the service had improved, they had same channels as U-Verse for so much less and I would be pleased & just give them a chance. I told them no because of the Directv contract & that I hadn't been under contract in years. The salesman said I would be so happy that I wouldn't notice the 2 years. I finally accepted and 1st day, the technician didn't install the basement tv and had to come back next day. Same day the service had an outage!! For 2 weeks, we had outages more than we had service, technician came back again & did some adjustments!! I called in to supervisor & told them I wanted out of service contract because of false advertising & from all the outages!

I have been a customer for over 10 years. I recently did an upgrade to my equipment. I was told a technician had to install it and that they would have the equipment with them at time of installation. They were supposed to call me within the hour to set up the installation appt. Never received a call. So I checked back with them the next day. I was then told that the equipment was shipped and should be delivered to my house that day. A technician was not needed to install the equipment. I did not make plans to be at home for the equipment delivery as I expected the technician to bring it out. I then asked if the equipment would be protected against theft since I could not be home to receive it. I was then told that I needed a protection plan in case the equipment was stolen. I had been paying $7.99/mo for a protection plan but all of a sudden I didn't have a protection plan on my account. This is the most incompetent service I have ever received.

I responded to a solicitation to subscribe to DirecTV, internet, and phone, based on a fantastic advertised price. Installation was scheduled in two weeks in the latter part of July, which was fine. After reading up on DirecTV I decided to cancel several days later, in mid-July. Let me list the telephone numbers I was given to call: 855-679-4357, 800-531-5000, 800-347-3288, 855-679-4357 (this is a repeat), 800-531-5000 (another repeat), 800-288-2020 (I was assured that this WAS the cancellation phone number. Agent **, a nice, apologetic person, BTW, said it wasn't. Call ** to cancel internet and phone he said. The guy who answered the phone said this wasn't the cancellation phone number.)

DirecTV is the WORST. ATT also the worst. Want to separate my bundle but they always tell you. "You have to pay your bill." Been with them for almost 10 yrs and they still won't work with you. WILL NEVER EVER RECOMMEND THEM TO ANYONE. Soon as I found another provider I'm sooo done. PS > NEED TO GIVE A CLASS IN CUSTOMER SERVICE FOR YOUR AGENTS.

THIS IS A WARNING TO ALL DIRECTV CUSTOMERS. Do not remain a Directv customer that moves from one state to another. I was lied to by a Directv rep. I was told that if I moved, all I would have to do was to take my receiver, and just pay for a new installation. Okay, no problem. I was also told the bold-faced lie, that in my moving to the new state, that I could keep my current stations (lie). The only thing that might be changed would be my local stations (the truth).

I was/am very dissatisfied with the issues we had with billing each month. I spent hours on the phone between CenturyLink and DirecTV trying to get my bills corrected. I had canceled checks that were not credited and too many other errors to list. I had to call each month that we had the CenturyLink/DirecTV service. After months of continuing problems, we canceled. Shortly after canceling, my husband, who made the arrangements to cancel, ended up in the hospital after an accident. When the DirecTV box came in the mail to return the equipment, I also included the router which was CenturyLink equipment. When I realized my mistake, I assumed that two companies who share customers and billing would be able to forward or return the equipment. Today I was told that they "dispose" of equipment that is not theirs. So now I have to pay CenturyLink $105.99 for their "unreturned HSI equipment." I am very dissatisfied with the service.

Thieves - December, I'm new customer, was promised $200 gift that can be used at Walmart etc. 8 months later, still no card. PLUS installer hooked tv up wrong. No sound. New receiver was sent free. 2 weeks later, Directv takes $160 from my credit card for receiver. AND charged me $50 for channels I never asked for. ALSO I agreed to pay 50 per month, they charge me 62 each month. For these criminal acts, I asked to be let out of contract. Directv refuses. Attorney General did nothing. BBB did nothing. 17 more months of dealing with thieves AKA Directv AKA AT&T.

DVR unit began smoking and there was a flame inside case. Called customer service and they said they would send a new unit in the mail. Asked if there was anything else they could do, I then inquired if they had ever heard of the smoke/fire thing happening before. They said no. I asked them if they wanted the old unit to determine the problem and possibly prevent a similar issue in the future. They just replied, "Well, units go bad sometimes." Sheesh!

I've been a DIRECTV customer for over 10yrs & have always been impressed with the service, not the pricing which is exorbitant. Throughout 9.5yrs I've barely incurred outages. Now that AT&T has ownership, there are always outages if there's rain or inclement weather. My sister had balked about AT&T's service because she has U-verse & it's AWFUL. Truth is AT&T needs to exit the satellite TV biz or find reliable equipment that can weather rudimentary storms. This is ridiculously inconvenient.

I have been a DirecTV customer since 1999. I have NEVER had an issue until AT&T took over. They are the worst company to deal with!!! TERRIBLE customer service. Can't talk to anyone that speaks proper English unless you are connected with retention department. They overcharge every single month! When I call to get assistance, they just tell me I can change my package to save money every month. I don't understand why You have to pay for every receiver per month. I think I've paid enough whether they are renting them or I'm buying them?! I could just go on and on, BUT the bottom line is AT&T has rotten service all around.

I have been a customer for 3 days and already been on the phone every day with them. The installer was rude and unprofessional and did shoddy work. Had a supervisor out who said "he'd make it right" only to find that I had called yesterday to stop cancellation and was told they did so, but got email saying it was disconnected this am. I am beyond stressed and annoyed that this is how they treat new customers. I had to pay $75 for this stress harassment and bad installation work and nothing has been made right as far as customer service. I was told they could reinstate account but I'd be paying full price. It wasn't even to be disconnected and not even do for a day. I would not recommend this company.

New customers get a bill with all the trimming for less than 100 dollars. The rest of us who are good, faithful customers get bills that 180.00 dollars plus. These kind of companies need to be stopped from basically stealing from the hardworking man.

I had to wait a week to calm down enough to write a cogent review — DIRECTV infuriated me that much. I was a loyal customer since the company first debuted in 1994 — only gave it up when the military sent me overseas. I loved it. That was before the merger with AT&T. For the past 7 months I've been billed separately by AT&T and DIRECTV (double-billed) each month. I called and complained, demanded a credit to my account, etc. I suffered through incompetent call centers in foreign countries, being charged for services I didn't ask for, NFL Sunday Ticket after I'd already prepaid prior to the season, you name it and I probably got charged for breathing while talking to them.

This company is lousy liars... I called last Wednesday to get a new install at my new mobile home in a mobile home park here in Jeffersonville, Indiana. A man in sales named Daniel offered me DirecTV and free HBO, Cinemax and Star or some other movie channel free for 3 months or call to cancel it. And U-verse (internet). So on Sunday I called to verify my order. Daniel quoted me $68.00 and change. For a year if I cancel the 17.00 HBO 17.00 Cinemax and 17.00 other program after 3 months. So he told me he bundled the package. I called back Sunday customer service was closed but tech support told me it all looked bundled but they would take off the 99.00 install fee and rebundle it. (It was suppose to have already been bundled from Daniel in sales last week. He failed to tell me that the price is only good if you bundle with AT&T cell phone or have their phone system.)

First time giving a review. Just wanted to say what great service I received from Leo ** at DirecTV. I was debating to renew my service. Then family matters came up, so after dealing with that had time to go over keeping Directv vs. another carrier. Talked with Leo and he came up with a package deal that was way under what I was paying! What a Great Guy and the options he gave me were totally out of this world! I'm glad I made the call and my lesson is do not put off calling customer service. They will work with you to keep you Happy and Give You a Deal in the process! Thank you Leo! Hope the company knows what a great worker you are for their company! KUDOS.

If you're thinking about switching to AT&T/DIRECTV, write everything down including the name of the employee and their employee ID#. Get everything in writing. The sales people will promise the world but that's not the reality. Even the installers will tell you they are full of B.S. saying anything for a sale. You MUST get every promise in writing. Every cost in writing. If you don't and you have issues with your first bill... and you will, you won't have a leg to stand on. Write everything down so you don't get screwed but it's better to get things in writing - costs, bonuses, names, dates, etc. You can never have too much info. I have spent hours getting AT&T to stick to the promises the sales people made me. Free installation for DIRECTV and the phone plus the NFL prime ticket for free. You have been warned. Don't waste hours on the phone like I did. At the end of the day; it would have been more cost effective for me to stay with COX.

My experience was terrible. My wife started out on the phone and was so frustrated with the combination of the lack of help and the clear language barrier that she asked for a supervisor. The supervisor "Daniel" refused to credit our account and removed our ability to order movies in the future, even after we explained our 4 year old was playing with the remote. He insisted he had no supervisor and was not interested in keeping our business and then hung up on me.

I was looking for the Customer Satisfaction survey but after wrestling with your websites, I did not find it. So here it is: Jacob DTV **. He is a #** worker who answered my many questions in a professional manner. The only negative thing I have experienced is that I do not receive all of the South Bend channels as he said my contract covers. And it is not his fault that this problem arises but with you sitting back in your office defrauding this new customer of his channels particularly channel 28. I did receive a Complimentary Channel Guide and I checked the Yes box. Help.

I changed over to DIRECTV to save money. I've had trouble with the service disconnecting and buffering every 5-10 minutes. I can't watch a show without buffering or disconnecting. I tried to cancel. They want to charge me $460 for 10 days of bad service. I'm stuck with this company who I hate with a passion. Don't get suckered and pay more with your current provider. DIRECTV service is really bad.

If it were possible to give less than one star, I would. The use of independent contractors means that the installation you get depends entirely upon the whim of the installer. They left a mess of wires hanging everywhere and created a hazard when they cut off a pole rather than dig it up. They were rude and condescending and even called me a liar when I told them that I would not accept the new dish unless they removed the two old ones already on the property. DirecTV has no way to bring these things to their attention because they know how bad it is and really do not care. If Comcast were any better it would be one thing, but the monopolies that have been allowed to be created mean that the consumer loses with these guys 100% of the time.

After signing on to service the bill continued to rise and rise. Started at $59 and went up on $156 after a year. After getting ifc channel since the start and having 70 episodes of That 70s Show it was cancelled. Was told first that it was a promotion, then was told by another service rep that we should have never had that channel, that it was not part of the contract. We do not have Internet or even basic cable channels like ESPN. DirecTV is the biggest scam ever. They should be ashamed of themselves and I personally believe a class action lawsuit should be brought against the thieves that call themselves DirecTV.

We sat at home waiting for the installer who was scheduled for 8:30 am to 12 noon arrival. At 11:00 am we started trying to contact DIRECTV to assure they were coming. Our phone call to AT&T DIRECTV resulted in our being transferred from one office to another and eventually to an overseas office to determine the status of our installer. After a long torturous conversation, we were informed our installation was put on hold by their subcontract installer. The claim was he couldn't reach us, so he put our installation on hold.

I am using DIRECTV from last 3 years, every time I am getting technical problem. But this time its peaks. I paid DIRECTV bill but also channels are not at all displaying with? I approached the DIRECTV Team At NAD Branch that said some corrections technical problem and asked me to call their STUPID technical employee Shiva, that guy has at all folder that time so, Srinivas from Nad branch he asked me To Call Shiva "He will come his number is **." I am calling him for five days still he was not at all responding. Today peaks he switch off this mobile. And I am getting money CUTTING... What is the ** happening here... I want my problem must clear ASAP or else you NAD BRANCH PEOPLE WILL PAY THE HUGE AMOUNT FROM STUPID SERVICE. I NEVER SEEN THIS WORST MANAGEMENT TILL DATE...

When we signed up for DirecTV we were NOT told how much weather would interrupt the service. Not only that, after only a couple weeks of having signed up we had to call a technician to check one of the receivers in a bedroom because it wasn't working. Well, he came out, "fiddled" with it and said it was fixed. A couple months later and it's not working again. He had said he replaced the box but this is ridiculous. I don't think he replaced anything. I can't cancel early because their early termination fee is RIDICULOUS! We can't afford that! So we are stuck in this stupid contract until 2019. But no worries because the DAY our contract is up we are switching back to Cox.

Had been a customer for over 7 years. Received an offer from my local cable company. I had been satisfied with DirecTV so I called to see what they could offer. They gave a comparable price but no internet like the cable company was offering. I was told that in 6 months I would have to call to get a bill credit for an additional 6 months to keep my bill the same.

I wished I had read all the reviews before signing up with DirecTV. I spoke with them July 3, 2017. I was told I would be paying $115 a month for the cable, internet and landline phone. She said I had a 30 days trial period if I was not happy I could cancel. Customer servicewomen also said a technician would be at my house on July 6th for about 8 hours. I was promised everything will be connected including my landline. I stressed to her I really needed the landline to be up and running, they just had to port my number over. I was promised a $200 gift card. Technician did come, made a mess of my yard digging for a cable, left after 4 hours saying he had to go back and finish a previous job, he never returned.

I have been fortunate over the years to write nothing but exemplary reviews. That has changed since my interaction with DIRECTV. I should have read the reviews and would have avoided this colossal mistake. I encountered rudeness, total disrespect, lack of empathy, wasting my time and demanding confidential information. All of this just to be a NEW customer. I finally reached the breaking point with all this "YOU HAVE TO~ ONCE YOU~ etc, etc, etc”.

They have horrible customer service. I have been with them for 7 years and I am looking for a new cable provider. I called with an issue involving my bill and received an attitude from everyone I spoke with including the supervisor. My issue was not resolved and I have just decided to leave DirecTV and not look back.

I had been a customer of Directv's since 2013 when I moved back to the states and bought my home. Due to my divorce we sold our home in Nov of 2016 and I had called to have my services moved to the new address. The rep I spoke with thanked me for being a loyal customer and stated that they could reduce my bill by $25 further because of it.

Beware of DirecTV!!! They are SCAMS!!! Who wants to go away with your money. I called to setup the service and the guy on the phone told the service is 99.9% reliable, which is not true. The service failed 3 times in less than 6 months and I had to wait over a week to get it fixed. I ended up canceling the service and the lady on the phone told me I was gonna be charged a termination fee of $302.45. I told her I was not gonna pay for a service that sucks!!! They sent me to collection and my credit score dropped 105 points. Stay away from this SCAM as far as you can.

When I first had service installed in 11-2016 I told them that I didn't want ANY of the freebies as I never remember to cancel them. I know that as I always say that when I order any service. Well 5 months in I noticed that my bill had doubled! It took some time as they automatically take out the payment (another scam they do to sign up for service!!!). I called and canceled the premium channels. The gentleman on the phone stated that my bill would be around $67 per month moving forward.

I decided to move to AT&T (DirecTV and Internet) from Xfinity, after speaking with an associate from AT&T. The call took 1.5hrs and she explained everything in details including cancellation policy and a grace period of 30 days to cancel. After keeping me on hold for 10 minutes, the agent hung up. I called back, and whoever answered had no idea about what I discussed, and gave totally new set of details. It was the first flag, I should have backed off at this point, but did a mistake and signed up. And had a couple of such experiences immediately after getting the service, firstly the internet was nowhere it was suppose to be.

I called DIRECTV tonight due to getting a past due bill for 456.00 for June and July - I would pay through Verizon as it was a. Under for the last 15 years (apparently DIRECTV is longer accepting bills that way and did sent me a random email ) now I did not ok correspondence via email but they did manage to mail me to say I was past due instead of email. So I call DIRECTV - basically was told that I need to pay again 456.00 for June July - now did pay June 256.00. But they want me to pay again so asked to speak to someone higher as I paid online and can prove that payment was made to Verizon as I have done for last 15 years.

Being a disabled Vet and 73 years of age I depend on my TV for entertainment. When my contract was up with AT&T the rep sold me on Directv for $30 less a month than Uverse that I had for 3 years. Only lost a signal once or twice during that time. Bad move. A little over 2 months now and lose the satellite feed often. All it needs to do is rain. I was billed the first month for $60 more than agreed upon. I called several times and finally got it down to about $8 over what I had been paying with Uverse. Support told me that was quite common to change channels and watch the screen turn grey, turn black and then finally connect to each channel selected. Uverse was a click and you had the next channel. I asked to remove the dish and go back to Uverse. Only if I pay 22 months of termination fees. $440. As we all know AT&T bought Directv and they are trying to get customers switched over to it. Bonuses I presume if they hit a certain figure.

When I signed up for service in Feb. 2016 I was quoted a rate of $60 for the first two years of service. I was billed that rate for the first six months then it jumped $20. I called in and they lowered it back to $60 but threw in more channels. They failed to tell me I needed to cancel those channels in three months to avoid another price hike. So I called in again when bill jumped. They lowered it again for six months. By this time I had noticed that my On Demand service was not working. They gave me a credit for a movie they tried charging for that was never ordered since the feature wasn't even working. They fixed that issue. At the one year mark of the two year contract my rate doubled and has not gone back to the agreed upon and contracted rate since.

I have been an AT&T wireless customer for at least 15 years. I kept getting marketing mail, trying to persuade me to bundle services with AT&T and DIRECTV. I finally decided to try it, based on the price I was paying for my current bundle through Charter/Spectrum. I first ordered the bundle on-line, with a scheduled install date the morning of 03/29/2017. No one showed up. I called customer service to inquire as to what had happened. After being passed to several different people, I was told the order had been cancelled, but no one could tell me why. On 05/12/2017, I decided to try again, this time placing the order over the phone, as per the one of many marketing letters I received through the mail. My DIRECTV was installed on 05/15/2017, but the AT&T internet and phone portion of the bundle was not installed until 05/19/2017.

They used to have good customer service before they merged with AT&T. Now, I can't understand the people because they are in another country. The people on the phone were incompetent. I spent 1 hour and 15 minutes, for 2 issues, was transferred between 7 people, was put on hold in between for 20 minutes, was hung up on once. Finally spoke to a rude manager who didn't care what I had been through, and still did not resolve either issue. We are going to cancel DirecTV.

I wanted to shut off my cable anyway but never wanted to get a dish. I was stalked by a sales rep in the Menards near my home and he was very nice so I decided to be respectful and at least listen. He offered $29.99 a month, free premium channels all for two years. He offered a gift card for Menards and waive installation, equipment and service fees. The sales rep INSISTED that the dish does not lose signal in bad weather like I've heard people say. Sounds too good to be true, right? So I signed up. Part of signing up means you have to get on the phone with ANOTHER person to complete the contract. She told me a different price altogether and different contract terms. She said $30 fee now and $53 a month. I knew then this was going to be a disaster. I went ahead with it thinking it was still half what I was paying in cable.

I told the "supervisor" Marsha that I will tell at least a hundred people of my experience with her and her company. One week ago, I called a sales rep., gave her my address and asked if I could get internet service through DIRECTV & AT&T in my location? She told me all the packages, but assured me I could, but a little extra charge in my area. I agreed to the 30 MBP with TV coverage. The installers came, put two satellites on my roof. Long story short, my internet speed is less than 5MBPS. The installer didn't even furnish all the equipment. Told my wife to buy a modem which I did, come to find out he meant a router. About a dozen phone calls later, I was able to speak with Marsha, she said she was over all the service departments! I explained calmly that when I called I was promised 30 Mbps and have since found out they switch to a company that max is 12Mbps and down to 5.

When my brother and I prepared to move into our new house, I was very excited to get DirecTV. The 1st time we tried, I took the hard credit inquiry and was approved with no deposit. We set the install date for the day before we moved in. A week before the install, we decided that because DirecTV didn't charge for 4 rooms, we would call and change our order from 3 to 4 boxes. At the end of the call, they tried charging us $104 for changing our order. 2 days after I placed the original order. The lady on the phone said we had no choice and couldn't unchange it. So we decided to cancel the order all together, and then re-order to get the 4th tv with no charge. That was another hard inquiry on my credit. The install date was set for 4/5/17 between 9-11. No one called or showed up. My brother had taken off work to be there for the day.

Soooo... Looks like DirecTV sold me a crappy service. Had AT&T U-verse for years. Never had many problems. But costs just kept increasing. Made the switch to DirecTV (something AT&T is pushing) and thought all would be good. I SPECIFICALLY ASKED ABOUT SATELLITE SIGNAL RELIABILITY. I quote the salesperson, "99.9% reliable". That may be true, but in storms (such as what pummels north Texas???) signal disappears. I have had more lost signals in the couple of weeks I have had DirecTV than in the many years I had AT&T U-verse. STAY AWAY FROM DIRECTV IF YOU EXPERIENCE REGULAR STORMS... LIKE MOST OF THIS AREA OF TEXAS. RIPOFF!

When I first heard the offer of having AT&T with DirecTV it seemed to be an excellent offer plus you get 3 months of HBO/Starz/Showtime. Since I am not a big TV watcher, I decided to get this offer for my family. After the 3 months, I discontinued the HBO/Starz/Showtime. They neglected to tell me that I will be changing plans from Select to Choice. The price went from $76.50 (total with protection plan and taxes) to over $98. This is what I was paying for Optimum Cable. Sadly, DirecTV falls into the same category as all the rest scam artists. DirecTV, please do not be offended if I am nasty to you when you call me. I am not satisfied with your bait and switch ploy.

I ordered DirecTV online from their website. The sales person gave me a line of him being a special salesperson and that he could negate the install fee. He then said he also could negate the activation fee of $35.00. The installer told me that I could also have the NFL channel free for the season if I called in to have it activated. When I called to check my billing the activation fee was applied. Management said this could not be negotiate, They also said that I was not eligible for NFL channel with the package that I have without a charge. Management said they would reprimand salesperson. Big deal. What does that do for my charges? Very poor and misleading service. WILL NOT recommend Direct to anyone!!!

Switched to DirecTV for 4K, more sports channels, and competitive rate. Original contract (not DirecTV employee) did adequate job as he rushed installation. They didn't install correct box (client) for 4K. After many calls, transfers and poor English speaking customer service people, they said technician would have to come out and "turn on/correct problem" so I got 4K. Professional tech came next day (July 4th) and said wrong client installed originally but he couldn't fix problem without approval from DirecTV customer service ACE department or I would be charged. Since 4th of July holiday no US customer service available and foreign customer service personnel couldn't approve... technician as discouraged as me.

Consumers stay away from DIRECTV. I never had their services but they sent me a bill. I told them that I never had DIRECTV so I am not planning to pay for something that I never had... instead of finding out the reason they sent the bill to collections. I have been building my credit score for 21 years and I finally had a credit score of 830 and ready to buy a house. My excellent credit score of 830 went down to 680 and now I can't even buy a house that I planned to buy. DIRECTV is a fraudulent and dishonest company. I have had AT&T services for over 20 years and since AT&T is a parent company of DIRECTV, I am going to cancel all AT&T services that I currently have. Do yourselves a favor and stay away from DIRECTV.

DirecTV continue to steal their customers' money and over charge for their services. The people they hired for customer service reps are not trained correctly and very rude. They continue to hang up in your face and refuse to listen to the customers' needs. That company need to be tore down so they can start all over and provide great service and even better customer service. The CEO NEED TO TAKE A BETTER LOOK INTO THE COMPANY AND LEARN HOW TO APPRECIATE THEIR CUSTOMERS.

I am sitting here as a married couple watching Finding Nemo with my wife and two daughters. We are watching channel 311 Freeform and seeing two guys making out on the commercial and a female on the next commercial saying "I can screw whoever I want". Not to sound prejudice, we are a Christian family and believe in morals and values. We are hard working parents, as our parents were, and don't believe in this crap!

We changed to DirecTV from cable to save a bit of money. We find that if there is bad weather we lose the signal. It is critical in Oklahoma to have up-to-the-minute information during storm season. The service going out at those times could be life threatening. Also, when the service goes out, I have to start from scratch to connect my smart TV. I intend to warn my fellow Oklahomans that DirecTV will fail you at the worst possible times.

I cancelled my service with DIRECTV as my bill was getting too high and went with another service. When I received my final bill I received two bills and one was for 89.61. The second bill was for 15.74. I called the department in charge of this problem and I talked to a young woman named Aureli. Her number is **.She was an ANGEL. She said the bill was really a mess and put me on hold. When she came back she said it looked like I was reconnected (which I didn't do). And to make a long story short, I was told to just send in the 15.47 which she was looking at on the computer, instead of the 15.74 which was on my bill I received. Told her I would send in the 15.74 as I didn't want to receive another bill for a few cents. (We both laughed because she knew I was joking).

We used DirecTV service from 1998 until June 2017. The bills kept going up every year but the service and content really remained the same. We never complained, never had late bills and only upgraded equipment when we moved, which was 3 times in almost 20 years. In May of 2017, our bill was raised again by $10.00 a month with no explanation or forewarning, just an email billing with the new amount. We had a bill every month of $138.05, which was probably for about a year, and it increased to $148.00.

Changes in programming. Now Directv is taking channel 9999 active away from us. Our weather channel where we get weather alerts. What will be next. Going up on bill no refund for taking away channels. This is channel we use all the time. I think it's time to get an antenna.

Today, I had a technician from DirecTV schedule to come out between 12-4 to fix a remote control. DirecTV called me at 8:00 am to remind me he was coming & to see if the time was okay. Then at 1:05 pm, they called again telling me the technician would arrive at my house between 1:50 pm & 2:20 pm & was that okay. The technician, David, arrived at my house at 1:30 pm & fixed my remote within 15 minutes. Great service. I didn't have to wait all day on someone to arrive & he knew exactly what to do to fix my problem.

I had DirecTV years ago before they merged with AT&T. I recently moved and was previously happy with them but wish I had read reviews first. Totally dishonest, tell you your monthly bill will be 1/2 of what it really is, convince you to purchase insurance for equipment failure or in my case, when additional tv's would need to be installed there would be no service charge... WRONG!!! I called and when tech came informed me there would be a $250 charge for the two new tv's and insurance does not cover new installs, that is not what I was originally told. Calling customer service is a total waste of time as they pass you around and after 90 minutes you're accidentally disconnected. What a horrible way to run a business and sad thing is, they got us. I am locked into a two year contract and they are TOTAL CROOKS... Not a happy customer and guaranteed in two years I am done!!!

I would greatly give no stars but since you have to give at least one I suppose... I called DirecTV to come bury my line and put my dish that's sitting on the ground on a pole and the last two times they came out here they said they couldn't do it so I made another appt to have them come and put it in. Had dig right, come out and mark the yard for power and gas lines. The guy Grant something was very unprofessional. Said he's not digging the hole because he couldn't wanted to go inside to check TVs but there's nothing wrong with my TVs. Everything works and I told him there's nothing for him to do inside. He was suppose to just bury the line and put a pole up. Wouldn't let me call his boss. Wouldn't give me his badge number. Nothing. Just left and said "It's not getting done today." Very pissed. Do not get DirecTV. VERY UNPROFESSIONAL!

I have been trying to get DirecTV installed for the last 2 weeks. I have had my installation appointments cancelled 4 times by either the Dispatch or the Installers. On several occasions, the appointments have been set, and without notification, they cancel the appointment due to 'not having permission from the landlord or management company'. I have a DirecTV Landlord Approval Form filled out, along with a letter typed up by the Manager of our apartment complex, and yet the Installers/Dispatch continue to claim I don't have permission for the installation of a dish on my balcony railing. There are several other apartments around me that have either DirecTV or Dish Network dishes installed on their balcony railings. We live on the 3rd floor and the apartment directly underneath us, that has the exact same balcony layout, has a Dish Network dish.

Worst cable company out there. They only lie to you about the prices and duration of your contract. Signed up about 1 1/2 years ago. I was very specific about getting the exact details of the contract terms since I like to know what I am getting myself into. Signed up for what I thought was a locked in price for 2 years. Every 6 months my price went up from 120$ to 230$ which I then had to call on and spend 6 hours on the phone while they tried to get me my original price back and even then was still about 30$ higher than originally.

It is raining outside so of course I have no television to watch because every time there's a cloud over my house I lose my satellite signal. I specifically asked DirecTV about the rumor that when there are clouds or rain in my area that I would lose my satellite signal. They said that was not true. They will lie right to your face and tell you that you will receive a satellite signal even if it's raining. You will not receive a satellite signal if there is rain or cloud coverage over your home. I have hated this company since they came for installation and fell through the ceiling in my kitchen, yes that happened!

I have had DIRECTV for 4 yrs. I have had numerous issues with customer service. Most recently... I called 3 weeks ago due to my remote controls were not working. After being on the phone for 45 minutes (most of which I was on hold) I was told my order was processed, 3 weeks later I still have no remotes. I called back numerous times, only to be put on hold for lengthy periods. Today, I was informed there never was an order put in for my remotes! Which explains why I don't have them! I was not offered anything for the fact that I pay $160.00 a month for service I cannot access! I will be finding a new cable service. DIRECTV sucks!!!

I feel that it is unfair that we have to pay a Regional Sports Fee when we do not even like Sports. We do not watch sports, even if it were on a free channel we would not watch it. We did not ask for any Sports Channels but we have to pay a Regional Sports Free! So unfair! It feels like Robbery!

I contacted DIRECTV upon discovering my neighbor was paying $120 less per month for the identical channels from DIRECTV. I have been a customer for over 20 years. I was told I could also get this lower rate after three hours and multiple calls. The very next morning I got an email confirmation and bill quoting a different rate with a service charge, I spent another two hours trying to resolve this issue. No one seems to have the right information or the authority to do anything. I keep getting asked for my account number, my name, my phone number and the code on my account. The representatives kept trying to diffuse me but no one could explain why I was told one thing 24 hours earlier by not one but two people, and then get a confirmation and a bill showing something different.

I guess I have tried all the TV services over the past 40 years. My first was DirecTV, then Dish then Comcast then I went to ATT U-verse, now back to DirecTV. They have made big advances over the last 40 years and I am finally happy with the reception I get. OK a bad storm can interrupt reception for a few minutes but I can live with it. I was skeptical when I signed up that the price would exceed my expectations but it has worked out and fits my budget just fine. Overall I have no complaints. The install was flawless. The installer said "I do my job as if it was for my family" and the recommendations he made worked out perfectly. I have TV in three rooms and the signal is exceptional. I now have a combined bill of internet, phone and DirecTV through AT&T and with the new modem offering AC Wi-Fi with unlimited downloads throughout the whole house. A flat monthly fee for the landline phone, I could not be more pleased.

I loved DirecTV before AT&T bought them. Now they suck just like AT&T. I found out today that AT&T is now charging $35 if your service is cut off even for 15 minutes. No one comes out to turn anything on or off. I spoke with customer service in a foreign country and all they have to say is that is how it is. They refuse to give any number to reach someone in the US. Will be looking for a new company – probably the DISH since they aren't owned by AT&T yet.

I am subscribed to DIRECTV and currently have 1 TV that I have a box for which has the HD DVR capabilities. Each month I'm charged $10 for the HD service, $10 for the DVR service and also a $3 whole home DVR service. How am I being charged for whole home when I only have 1 box and it's not even possible for me to watch the content on a different TV? This would be like going to Chipotle, ordering a burrito bowl and being charged for Guacamole you didn't order and eat. I have reached out to DIRECTV and was told I have to be charged this each month as it’s standard to charge even if there is only 1 box in the home. This makes zero sense, I don't understand how they can legally charge this much for 1 box each month on top on the actual TV package which is almost $100 a month. Think it's time to switch to Hulu or Roku.

Me and my wife are separating. I'm moving to a address in another town where they don't allow Dish installment. My wife wanted to keep the service but customer service said they couldn't transfer the service into her name at the same address. Furthermore I'm paying the cancellation fees of 220 to move to a place I'm denied this service. It would be in their best interest to make it accessible for someone to take the contract over. I will never go back to DIRECTV nor will my ex. They could have kept her as a customer but didn't want to do the right thing.

I had my cable services disconnected and the lady told me that it would be 161 to reinstate services. I paid the 161 and then no service was restored. After that I called back and the lady told me that I had to pay an additional 35 to get services started. I asked to speak to a supervisor but she claim they were not answering when she tried to transfer me so instead she hung up on me (after being on the phone for about 20 minutes) because she knew that if I called back chances were that I wouldn't get her a second time.

DirecTV Now are deceiving their customers and ripping them off. I subscribed to Starz so I could watch my series POWER but unfortunately I cannot get the latest episodes because their system only updates on the weekends, so I have to wait. AMC channel FEAR OF THE WALKING DEAD is behind 2 episodes. They ripped me off. They will not refund me. I am back to paying for cable:(. Maybe in the future they will have updated service.

Wow I have never had worse service. No one at this company is on the same track. Everyone you talk to will tell you different. When trying to get pricing I was transferred 4 different times and told 4 different prices (they went up every time). Then when transferred to CenturyLink because the DirecTV two couldn't tell me the speed I would get in the bundle surprise they told me another price.

When me and my husband decided to switch from Dish to Directv because of high fees we were told by the Directv salesperson that our bill would only be 79.17 a month. A lot cheaper than Dish, but before we committed, we ask at least half of dozen times "will that be all we pay a month and not go up in the future", and the sales rep said yes. Well it's been a yr and got the latest bill and it went up to 132.00. When I called customer service to find why it went up they said the promotion was for a yr and after that rates went up, now's told this person that we were told "no it would not go up", she just said "sorry I don't know why he told you that". And that was it. No matter how much I argued with them they wouldn't make it right so needless to say our bill got ugly as stated in the commercial, and we will be canceling and going back to Dish. As we moved out in the country, and have no other options, STAY AWAY FROM DIRECTV. THEY LIE!!

Had DIRECTV for years & then moved to country from suburban area. Transferred all equipment & was scheduled for high speed internet & TV hookup. Tech only hooked up TV stating there is no high speed internet available in our area despite their call center telling us otherwise. About 1 wk later, received a notice there is now high speed internet available in our area. Called to verify & set appt. with tech. Once again, told the same from tech that we are 2.5 mi. from the nearest hookup. Two visits of waiting from noon to 4PM for tech with no results. Next, we scheduled another visit to have another TV hookup in another room. Waited the full day for the tech (noon - 4PM scheduled once again) & received a doorhanger saying we were not at home at 3:18PM, which is ridiculous - we have a large lab who would have barked if the tech would have knocked on door. (Must have sneaked away to go home early since it was Friday & 90+degrees.)

Sucks. Made payment arrangement. Told it was good. They turned it off before arrangement date. Called them. Got hung up on twice and got more rules and my bill is higher than was agreed on in the first place. They have a lot of people that work there that can't do their job. Would not recommend them to nobody. When you make a payment arrangement they are suppose to hold it until the date but they didn't. Go figure. Now I have to put a complaint online so corporate can hear me because they don't have a number for them. Let's see who takes care of my problem.

If I could give no stars I would. Directv is awful!!! "100+ channels offered". They're all junk. Time Warner was a little more but no contract and better products/services!!! I tried to cancel but they're closed. I will be cancelling first thing in the am. I have had them for 3 days and am not impressed at all!!!

I was misled on a 12 month agreement to reduce charges. My bill was actually more expensive. I called to express my concerns. I have not received a box to return your equipment. Your rep today hung up the phone. I told her I no longer want your services. I should not pay a cancellation fee.

The Premier Protection Plan is supposed to cover all technology in my house. I have sent my laptop in for repairs eight times. After the fourth time if it's sent in for the same issue they are to replace it. After returning it the last time I was told it needs a motherboard, bottom replacement, battery and optical disc drive. On one of the previous service repairs I was told that motherboard and bottom were replaced. Did they use defective parts? Now I'm told the parts are special ordered and I won't hear anything for 10 more business days. They've had my computer since June 14th. I am truly frustrated with their services and do not recommend paying 24.99 for the protection plan, it's a ripoff. I could have purchased a new computer with the money I've spent for the protection plan. Buyer beware!

I signed up for DirecTV a little over a year ago. When speaking to the agent who signs you up I stated that I will not pay more than $45 a month for service, so don't sign me up if you have any other ideas. I was assured they would not. In April of this year I noticed my bill inching up and then in June went from 45 a month to over $70. I called to cancel... Got all the threats about what it would cost to do that. I said fine (Although on advise of my lawyer I will NOT). Then I asked to have the dish removed and needed a date and time as my home is gated and they need me for access.

Eligible for an upgrade - had a 4K Genie put in - come to find out that it has issues with connecting to the internet - why on earth would DirecTV put out a inferior piece of equipment? You have to refresh the box constantly as well as put in the WIFI password time and time again. DirecTV says they are working on the issue. Did they hire a group of incompetent software and engineers to work on this? It has been several months with no solution. Now they are having streaming problems . Ever since ATT took over the company has hit bottom. I have been a customer since 2003 and prior to ATT the customer service and programming was unbelievable.

DirecTV by far is the worst company I have ever dealt with. It seems every other month the price always increase never decrease. And God help you if you move to another location but the same state you have to pay a reconnect fee. Not to mention you may find if AT&T is not in your area be prepared to increase your cost. Not happy with them at all. Wish I could disconnect completely. Will never use them as a provider ever again.

We had to switch from U-verse TV to DIRECTV since there was no U-verse tv services at our new house location. We had DIRECTV since February 2017. The services were pretty good at the first couple of months. Recently, we have started experiencing connection problems. The receiver keeps showing error code 771. Which means the connection problem between receiver and satellite dish. We have run the system test and it shows the satellite dish or receiver needs to be serviced. We called DIRECTV and was told that the cost of having technician fixing the problem will be $99. However, if we purchase the protection plan for $7.95 a month, we will have unlimited service.

I warned family about DIRECTV many years ago and it looks like they haven't changed for the better but now are worse. They completely flat out lied to family about their U-verse service stating that fiber service was available in an area that doesn't even have fiber ran yet! Either their techs are stupid or they are all out liars.

I had been with Dish for over 20 years, but they were dropping channels that were some of my favorites. So I thought I would check in to DirecTV to see if they have those channels that I was losing. They did so I signed up with the promotion of receiving a $100 gift card. I never received the gift card, and I have called MANY times to see when I would receive it. They claimed that it was sent in the mail, which I never received.

This review is not from a single experience, but rather 5 years of increasingly worse experiences as a DirecTV customer. I like their service, which is the only reason I'm still a customer... But MAN do they make it hard to stay loyal. I have far more negative stories than what I'm covering in this review, but I will say that their customer service has decreased in quality. Their technicians are rude and have no accountability for anything, and their approach to customer retention is also endlessly frustrating.

I had my mother-in-law sign up with DirecTV. The agent on the phone said I would get referral credits and my mother-in-law would also. $100 for each of us. Never have received and when I called to find out about it the offer played on the phone when they placed you on hold but they say it is not available. I have filed with BBB for false advertisement twice and nothing has been done. Some RUDE lady calls from the office of the president (which is ridiculous). She is probably a general agent told to call and never do anything to resolve an issue. I wish I had read online before I agreed to be a customer. As soon as my contract is up I will be going to another company. My mother-in-law will also. BEWARE TO ANY DEALS THEY PROMISE YOU TO SWITCH! WISH I COULD GIVE THEM NO STARS!

Tried to call and change from Comcast to Directv, yes it was going to save me money but after talking to the people they have in the sales center (Nicki, Malcolm) I could tell that switching to them was going to be a terrible idea. Extremely rude, aggressive and just talk over you every time you try to ask a question. I was looking at the prices online as I was talking to them on the phone and online it clearly states that the price stays the same for 24 months and when she told me what the price was going to be for the package I wanted I was really happy, but then as she read on she said that after 12 months my bill would go up $55 and when I asked why she said, "Why does it matter when it's still cheaper than what you are paying now."

First, we had an agreement of $55 a month, and NO FREE TRIAL MOVIE CHANNELS. They still billed me, even though I called to MAKE sure they removed the package MY boyfriend never wanted. So now, due to over billing, my bill goes up to 80+/110 dollars a month. I can NOT afford that, and we can not afford the pre cancellation. Originally they advertised the service at $29.99.

DirecTV/AT&T hired sales people to see their service & offer them Visa gift cards that would be received 2 weeks after installation. That card never came and when I called the sales person about it he hung up the phone on me. I called DirecTV to find out about it & they said there was no such record in my account which was odd as they confirmed the gift card amount right before the installation. I call again a few weeks later and the customer service agent tells me there was a claim form mailed out in March and it expired 6/11... But my last call was the beginning of May so how were you able to find such notes AFTER the "expiration" date.

I have been with them for many years. We have 4K in the living room and HD in the family room. I bought a 4K for the family room, called to set it up. They wanted $500 for equipment and install. I argued with a supervisor and he accused me of wanting their advanced technology for free. I called Dish Net. Very professional, equipment for $108 and I will be saving $40 a month on programming. Plus I have added another 4K tv to boot! I can't wait to box up their crap and to send it back to them. Good riddance!

I've had DIRECTV for almost 2 years with no issues, until one day I noticed that my bill was higher than normal. I looked at the bill and also noticed that my account was past due which in fact it wasn't according to my ledger I keep of all the payments. It wasn't until I looked at the charges in the back of the bill that I noticed 2 returned payments which I found odd after both those payments were already cleared through my bank. Well I called the customer service number and waited, once I was being asked for the account number which I gave her.

Been a customer for 8 years, bill started at 49 dollars, at end of promo jumped to 78. Now I'm paying 160 for the same package I started with. Can only have 4 of my 5 TVs on at a time. Poor install. They mounted my dish on the front of my house and sticks out like a sore thumb. Several times we have had 400 dollar bills and had to send in proof that our payment was made. I just switched to DISH. Do not recommend DIRECTV to anyone. My dad also had similar issues.

Never, Ever deal with DirecTV, NEVER! I had a problem with them last year when they said I didnt pay a bill. After 4 months and me catching them in at least 5 lies they found my payment, and for all my trouble they offered me a $40.00 reduction in my bill for 1 year. After about 9 months during which my bill increased from $76.00 per month to $93.00 per month I canceled my service. I had been with them for about 3 years, way out of my 2 year contract. They are now trying to charge me $368.00 for early cancellation saying that they gave me a $40.00 discount for a year and if I cancel before that year it is considered early. Since when is a discount a contract? They never mentioned the discount was considered a years contract! So after their lies and extra fees I will probably pay the $386.00 and be rid of the scammers, lesson learned. Stay away from them.Let me know if u have had problems with them, just in case I decide to sue.

Approx 3 months ago we signed up for DirecTV / AT&T, whatever you call the company now! We were promised 2 visa gift cards for 300.00 dollars, but you had to call AT&T to get the cards sent to use, well for almost two months I spent countless hours on the phone trying to get someone from AT&T on phone! They let you automatically through their computer, get the 100 dollar card sent but nothing about the 200 dollar card... Well weeks went by never received the 100 Visa card, so I call again on the phone for 45 mins next time 35 mins ALWAYS on hold!

September 2016 order Russian channel but cancelled it later since they didn't have international dish to install at that time. But for some reason today June 20, 2017 I have received another bill that has Russian package + 14.99 fee included. I been wasting my time by calling customer service, but next month same story - Russian package is still there + 14.99 fee. Every time I called just waste of time. Get same message. "We have to escalate this issue. Someone will call you." Still waiting. I did call customer service for this issue minimum 6 times already. Please help.

I cancelled my service for 6/26/17 and they cancelled a week early. Had to call to reactivate because they cancelled the wrong date. I was told it would be a reactivation fee. I said I would not pay, it was their mistake. I had been a loyal customer since 2013. I asked for that agent's manager and was sent to another. She said I was going to be charged a $90 cancellation fee. She said I had a $500 box. They brought the box, because the other one was outdated. The other agent didn't tell me about a cancellation fee or anything. This is not right to charge these fees, when you have been a loyal customer, especially a cancellation fee.

We are not allowed to mount our dish on the roof at our townhome complex. BPAM mows the lawn every Monday and they had some careless person doing the job. He stupidly hit our dish with the lawn mower while my husband was standing outside watching this happen! We could not get a signal at all. We called DirecTV and they got someone out to take care of the problem the same day!!! We were thrilled. The dish was pretty much irreparable and the guy that showed up took less than an hour to install a new dish for us so we had our TV service up and running. He made it taller so that no lawnmower EVER will hit it again. Excellent service and a very professional person too. Cannot say enough good things about the DirecTV technician that came to our rescue yesterday!

I signed up with "AT&T and DirecTV" April 2016 with a price lock for two years. After the first year my price went from 121 up to 190. I then contacted at least 7 people... between AT&T and DirecTV every single one in customer service had a different reason why my price went up. The first reason was that I took my payment off of auto pay which was absolutely ridiculous. I had faithfully paid every month what was due. The second reason was they did not know why my price went up... humm. The third reason was I was just locked in a contract service for two years no matter the price. The whole reason I signed a two-year contract 24 months was for the price lock... what a scam.

I had been with DirecTV since 2010 and recently the service just kept getting worse over the last two or three years. I viewed my statements but not on a regular basis but recently began to look and upon research found out they had been charging me for over two years on a receiver that I did not have. In spite of that I tried to be a faithful customer but recently decided to bundle my service as they stated it would save me money... only to find again that was BS. At the time I was told I would not be charged for installation which I was and that my bill would be approximately 180 to 190 monthly. When I got my first bill it was 343 dollars... to which I was trying to understand. I was trying to understand what was going on and every time I called it was the standard line BS... not to mention all the reps sound like they are overseas so they were very hard to understand. After 5 phone calls and no help I decided to end my service.

I signed up for DirecTV at the Walmart in Nevada, explaining to the rep. that I would be moving to Calif.. I was told all about the bundle for Internet, TV and phone. When the tech came to install, he knew nothing about this. He installed only TV. Secondly I was told the contract was for 2 YEARS. I was also told that the price would be the same. After ONE year, the price went from 89.00 to 145.00. Sweet? After my contract is up I will go to any other provider.

Called to pay bill, was told only owed $11, which I paid. Then received past due. Called again, was told I would hear from Escalations and would receive a reprinted bill. Neither happened. Received 3 months on one and after a phone call that lasted over 50 minutes, even speaking with a supervisor, had to hang up (I'm sure they meant to do that). The supervisor talked on top of me talking and told me he couldn't discount my bill. DirecTV is by far the company with THE WORST CUSTOMER SERVICE AND BILLING DEPARTMENT THERE IS. They don't care about customer retention or satisfaction. Never had a problem until now. Will be changing providers when my contract is up.

I wish I could give them a minus 5 stars. I have been lied to, ignored, and manipulated. I pay for my Mother-In-Law's service in addition to our own service. Also 5 cell phones. So I already get billed about $900 per month by AT&T. My Mother-In-Law moved from one Assisted Living apartment to another two doors down because it offers easier access to the bathroom. I called DirecTV to arrange the "free" move. The tech was late to start plus he was not an AT&T guy but a contractor so he was sketchy at best. When I called to set up the installation I asked for it on May 10th but the Customer Service person told me that the 12th would be better. I told them that she would be without TV for two days since she was moving on the 10th but that was the best they could do. I was offered 3 months of free HBO, Cinemax, Starz... etc. When I get the bill this week it's double. $209.59!!!

In May 2016 I suspended by DirecTV service as I had sold my home and was building a new home. I knew my contract was up in November 2016. I moved into my new home on the weekend of Thanksgiving in November 2016 and had DirecTV come out the first of the following week. I was told by the DirecTV moving department that my service would be extended by the number of months my account was suspended, which was six months. I have not been happy with DirecTV for a number of months and decided to make a change. I called in April 2017 and May 2017 to see what day my contract was up and was told both times June 13, 2017. On June 9, 2017 I called and cancelled my service as of June 13, 2017.

On 06/16/2017 a DirecTV rep called my husband to offer premium movie channels free for 3 months. My husband very clearly and to the point said NO. On 06/17/17 he receives an email stating he agreed to an upgrade adding movie channels to the service. When I called to straighten this issue out I could only access the automated system which asked me if I wanted to add premium channel or cancel them. I very clearly responded "cancel" and the system connected me to adding services. I then responded to the prompt asking if I wanted to add the specific channel saying " NO" and it added the premium channel. The automated system does not allow you to cancel services but surely allows you to add them whether you want it or not. So now we have the fraudulent charge of the premium channels my husband said NO to then added another premium channel to my account when I clearly said NO. I am livid and I am ready to contact the FCC if this is not resolved immediately!

I only have one complaint with Directv, that is their DVR. I have had several different DVRs and this is by far the least user friendly. I have several complaints with the dvr from finding on demand programs to the placement of buttons on the remote. Those issues although annoying are not the reason I am writing a complaint. My main issue is that there is no way to retrieve deleted shows. That's crazy to me. There are several people in our home that record shows and if a show is accidentally deleted, as promoted after the show ends, there is no way at all they recover it. I have had TiVo, AT&T Uverse, Dish Network, and Time Warner and they all offer this option. I don't understand why Directv doesn't.

DirecTV offers you an introductory rate. But when your bill arrives they have tacked on a hidden fee which can be from 12-20% of your base bill. This is the so-called Regional Sports Network fee. When I called to remove these unwanted channels, they lie and say it is a government mandated fee. This is a situation ripe for a class action lawsuit. First of all, the government does NOT mandate these fees which are randomly assigned based on your zip code. They were hauled into Congress several months ago and told to stop telling these lies since the government in no way requires these fees. When you sign up, these fees are not disclosed, even if you ask about hidden fees. DO NOT BELIEVE THE GRIFTERS WHO SIGN YOU UP. THEY ARE TRAINED TO LIE. They will be very friendly but they are out to cheat you. In addition, the online bill pay does not work. I thought Dish Network was bad, but DirecTV is much worse. Buyer beware.

I had received a $300 Visa gift card offer back in February to sign up with DIRECTV, so I called them and set up installation for February 23rd. When I call them, they acknowledged the gift card and said that I would get it "after everything is installed." After having not received the gift card, I called DIRECTV March 18th and was told that it would be another 6-8 weeks. They credited my account for $100 and said they will send a $200 gift card to honor the deal. They even gave me a confirmation number. I called them again June 3 and explained I still hadn't received it. Mae transferred me to Sophia, who told me that it was never part of the offer! I complained and asked for a manager. Mia, a supervisor (she said) called me later that evening and said that I would receive the $200 gift card within 10 business days. Now it's June 16th and still haven't received the card, so I called them this evening.

We have had to call every single month for at least 6 months if not longer to dispute our bill. It is supposed to be $35 and every month it's $75... So every month I lose at least an hour of my life getting it fixed and it's absolutely ridiculous. Cannot wait till the contract is over!!!

I was with DirecTV for over 10+ yrs. I had nothing but trouble after I changed to HD. I left for 3 months and then returned. I should have known better. After 1 year my bill will go from $35-$40 to $70. And that is on select programming only 1 above the least offered. After talking with them I found out that they are not going to help in any way. I am on SS & my son is on disability. We are having a difficult time and I know that is not DTV's problem. But they just don't care.

So, I was a loyal customer to DirecTV for 3 years. I recently switched from DirecTV to CenturyLink, because it was a hundred dollars cheaper. I was instructed to return the DirecTV equipment when I received the box. A week after I received the box I sent it off. That following week they took 350 dollars out of my account without authorization, nor did I ever have automatic withdraw. When I saw that I had that much money missing I called them immediately to resolve the issue. I was told they received my old equipment late so they just took the money out of my account. This was May 26th. It is now June 16th and in that time I have called them every week about my refund. The first week was 7 days, then I was told 72 hours, and yesterday I was told 24 hours.

We had DirecTV for few years. We finally got tired of paying ridiculous amount every month ($240 for internet and cable). I called and asked if they has any promotion and was told that I don't qualify because I'm not a new customer. So I switched providers and received the final bill from DirecTV. Let's just say I've been on the phone for over 3 hours total this morning trying to pay! They keep offering me better deals and current promotions and when I kindly decline, they put me on hold for over 20 mins each time and hangs up on me.

Placed a new order for DirecTV service and installation with instructions that the satellite dish needed to be installed on a pole and not on the roof. The sales rep indicated there would be no extra cost for the pole installation. When the service installer arrived he indicated there would be an additional $100 fee for the installation.

We had U-verse TV and internet. Well they talked us into switching to DirecTV for a better rate and that was a huge mistake. Our TV never went out when we had U-verse and now that we have DirecTV our TV goes out if it's cloudy. So if you live somewhere with lots of thunderstorms and tornadoes I don't recommend using DirecTV because as soon as it gets cloudy and starts to sprinkle you don't get any news stations to see what is happening around you. So you will blow away in a tornado before you even know there is one.

I made the mistake of switching from Xfinity to DirecTV the end of last year. It has been one thing after another and it is always a dreaded chore to call customer service to try and get help because they are truly NO help at all. I won't list everything that I've dealt with from the start of using their company, just the issue I am currently dealing with. The beginning of April a hail storm caused my dish to stop working. I called and set up an appointment to have it fixed, waited at home at the schedule time and the technician never showed. No big deal, things happen and I am a very easy going person. A couple weeks go by and I set up another appointment for the beginning of May when I could be home to have the technician come out and fix the dish. Same story, I waited and no one ever came. I chose to not pay my bill for April or May because I have been without service and stood up by two different technicians.

If anyone is considering doing the package deals I would SERIOUSLY reconsider. When we signed up for the "deal" it was supposed to save us money. It has saved us about $5 a month if that and the service totally sucks. Call in with problems and you get transferred around and then to finally get transferred to a department already closed. Unfortunately we're locked into a 2-year contract. I am happy to say once the contract is up. We will be dropping this crap service like a bad habit. DON'T GET DOPED.

We decided to go to DirecTV in June 2016 after years of unstable contract pricing with Comcast. We were assured by customer service that DirecTV does not surprise customers like Comcast. Sadly, our experience has been the opposite of that assurance. Our monthly bill for the 1st 12 months was $72.92. We were told if we switched our phone service to AT&T we would get a 2 year locked price, however AT&T has very poor cell coverage in our area so we chose to stay with Verizon, but assured our price would go up no more than $20-25.00 for months 13-24. We were shocked to find our new monthly bill was $130.28... that was a $57.36 increase and the several customer service people we spoke with would not renegotiate a price reduction at all but would if we lowered our number of channels.

In October 2016, I phoned about increased fees. Talking with an agent, we agreed my fees would be reduced to approximately $99 per month. I was on auto charge to my credit card. But every month I would receive an email showing my statement. After a few months, emails stopped and again DirecTV upped my fees. I phoned that I was told in October my fees of $99 would be good for a year. In April I was told my year was up and my fees went to $142.44 and that would be the new fees. I have since canceled DirecTV even though I have to pay a $240 cancellation fee. I sent with Spectrum and Charter is to pay for my cancellation fee... I hope.

The On Demand feature on DirecTV does not work. The On Demand feature is the reason I was willing to pay extra for the DirecTV package. I will explain the issue with an example. When I go into the On Demand library to pull from some of my favorite tv shows "Angie Tribeca", "Wrecked", "People of Earth", for example, an episode will play to the 1st or 2nd commercial break and then stop. The message that appears on the screen states: "The content you want to watch is unavailable now." (The shows I listed are all TBS, but this is not limited to a TBS issue, I've experienced troubles with other programming.) Finally, last weekend I called the customer service line for assistance. I kid you not the customer service rep said to me these exact words, I quote, "I know, I've finally given up and use Netflix and Hulu for viewing my shows". Unacceptable!

I've been a DirecTV customer for nearly 9 years. Over this time I've put up with many surprise rate increases and terrible customer service. If you enjoy calling often to try to sort out your bill, being connected with someone who doesn't speak English, waiting on hold for 45 minutes and being transferred to multiple people who still can't help you, then this is your company!! This company makes its money on people who don't want to deal with all this crap, and just pay the bill without questioning. We left in May 2017, and now wonder what took us so long. Oh, my "goodbye gift" from DirecTV was a bill for a pay-per-view show that we ordered in July 2009! They just never got around to adding that to our statement eight years ago I guess. If a zero star rating was an option, that's what I'd give them.

My package is 120.00 a month. With the others charges from DIRECTV it is 183.16 a month. That's crazy. I am dumping DIRECTV. 63 dollars add-on fees are too much. Plus when it storms it won't work. Even if it rains hard it won't work.

I also moving to an apartment complex that does not have good line of sight and therefore does not have satellite service for me to move my account to. In calling to cancel my account they are going to charge me a $360 cancellation fee. I explained that I have been a loyal customer for the better part of a decade and still have one account in my name that is not being cancelled. The rep, supervisor, and manager I spoke with were very short with me and did not do anything to advocate customer service or an appreciation of business. They said the right things but you could tell that it was just lip service and were not by any means genuine. As a longtime customer and someone who would return to DirecTV, as well as had referred multiple new accounts to them, I would have expected to receive better service from them.

The company have independent contractors scamming the people for activation fee that they don't require to pay. In our case it was 150.00 and they don't want to give us a refund. This person was going house to house in the Rochester, NY area taking money from consumers and then pocketing the money. Plus the service they provide was a poor service, when it rains we had no service.

I was rooked into getting DirecTV by a door to door salesman that said I could cancel at anytime. Now I am stuck in a TWO YEAR contract I have to pay to get off! Now I get a letter in the mail stating thank you for signing up with NFL SUNDAY TICKET and if I no longer want this I have to call them (took ten minutes of my day) and cancel or they would charge me $46.99 monthly! The lady on the phone said my husband must have signed us up for it but he was the one telling me to call and cancel... and the letter states they signed us up... without my permission. STAY AWAY FROM THIS COMPANY... go with ANYONE ELSE!!! They are underhanded and sneaky liars.

DirecTV is the worse service and the worse customer service ever. Please review people comment before joining with them, they lie and every month they sends me different bill than what they promise. I tried to speak with the supervisor. She was so disrespectful and she didn't want to listen.

WARNING: DO NOT GET DIRECTV. If you are a new customer, they will give you the best deal ever for 1 year, after that year they will hike that price up so high that you can't get out of because of the contract. They will ensure you that the price will not go up too much after that first year, but this is a lie. They will also charge you 35$ if your service is disrupted and you have not paid your bill on time - this is a no waiver fee that started in April in order to continue to extort money from its customers.

DirecTV is the worst. They bill you for stuff and never send a bill and then shut off service because they couldn't send you a bill and they expect you to pay the 4 months they didn't bill you. Never use them.

Before AT&T took over DirecTV, I could call tech support and speak with a nice person who could quickly change my account info from one home to another. Since Friday, I have called tech support 6 times trying to get my local channels switched from one area to another. This should take about 5 minutes. I have been put on hold, have given account information, have repeated and repeated what I wanted to an outsourced employee who has no clue what "local channels" are. More than one call lasted over an hour. I asked to speak to a supervisor and was politely told to hold... after 12 minutes, I hung up. Even though the "If we become disconnected, is this the best # to call you back" conversation was standard, only Drew called back. What happened to Customer Service? We are ready to buy a box and get rid of this inconvenience altogether. We have been DirecTV customers for over 10 years. Sad to see the decline in service.

I have a deal with ATT and DirecTV 99 dollars a month for 2 years. For the past 10 months have been overcharged. I pay 130 dollars a month. And the channels I get is mostly infomercial and PPV channels. You barely get anything else. So where is the deal. My internet runs slow as hell even with a upgrade. I can't wait till this stupid contract is over cause I'm dropping them like a hot potato.

I signed up in Costco for $50 a month two year contract with DirecTV. I was told that I could upgrade to the other packages and prices that he showed me until the end of June. I could not downgrade though. I called today because I wanted to go ahead and upgrade to the ultimate all included $75 a month for the first 12 months $90 a month thereafter. I was told they didn't have that package. So I explained what I've already said here. She said she was transferring me to the Loyalty customer service department and that they could assist me further. So I explained to that person who told me that it was $104 a month but that he could get me into Premier for $82 a month. I told him "No I want the ultimate all included for the $75 a month for the first 12 months $90 a month after that." He then said said to give him a minute and he would find that package.

I am SO FURIOUS right now! Changing from DirecTV ASAP!!! For 2 days we have not been able to get certain channels, the main one being Fox Sports South for my dad to watch the Braves games. That is the ONE thing he has to look forward to every day, and he can't even do that anymore. I have tried everything to test the satellite and try to get it working for him. I finally gave up and called them just now, and after testing it, they said the only thing they can do is send out a technician... for a one time fee of $99!!!

I just received my first billing from DirecTV. When I first set up the service, I was careful to not accept any of their offers for free services such as premium channels. If I had and did not call to cancel the premium channel after 3 months, I would have been stuck paying for that channel(s) for the balance of the two year contract term. So, that is not the problem. I also confirmed several times that my service would cost $64.35 per month. Each customer service rep that I talked to confirmed that as my billing amount. I received my bill for this month and the amount was $72.52. DirecTV had arbitrarily added $7.99 per month for "equipment services".

Vanishing Discounts = 35% bill increase. Have been a Directv customer for sometime. Given my love for all things football, I put up with the semi annual phone calls wondering why my bill increases, then mysteriously, the clerk discovers more discounts to bring my bill right back down to where it was. Or the next part of the game where you threaten to disconnect and another clerk will call offering even more discounts, none of which will expire at the same time and sure as the sun rises your bill will creep right back up.

AT&T's DirecTV; I acquired DirecTV 5 months ago, the monthly charge was to be joined with my years old AT&T wireless cell account. Five (5) months later it's still a mess. Whatever either one of these firms did or did not do is sickening. I have spent days trying to find the monthly billing of my DirecTV account. After 5 months I did find out they spelled my last name wrong and was told this would be corrected. Two days later nothing. I imagine their IT people are from other countries and cannot be taught how things work in our USA. What a mess, I must give them my money every month now without knowing or seeing a bill break down. I think AT&T should stop telling our politicians how they will do business and turn things around, possible another class action suit will be coming over this horrible setup AT&T is allowing to happen.

Very awful company, very deceiving. AT&T offered a package including use of phone service and failed to disclose at that moment that subscribing to DIRECTV would lock you in a 24 month contract and even worse is the fact that there is an early cancellation fee. After more than a year with the bad service we decided to cancel it and big surprise!!! We received a bill with $240 charge for early cancellation fee and $45 for non-return fee charged in advance even though I received the mailbox to put the equipment in the same box with the bill. Their customer service is also horrible. NEVER SUBSCRIBE TO DIRECTV!!!

I was a DirecTV customer since 1996 (until last month). I knew when AT&T purchased DTV it was only a matter of time before the rates would increase, and the customer service would be inept/non-existent... and both happened very quickly. When my rate for the mid package of DTV went up from one month to the next approx 50%, I phoned the customer service office of DTV. They basically communicated that I had been getting a monthly discount all of the past year, and that this specific discount had run out and wasn't available any longer. The very next month, my monthly bill went up another 50%, so I called customer service again. After thanking for being such a loyal and long-standing customer, they said there was nothing they could do to reduce my bill. So, I asked them to cancel my service when my subscription ran out that month.

I got services from March 11th 2017 until middle of May when my services were cut off. They have expected me to pay way more than I was originally quoted for and added new charges that I never asked for. All in all, I paid $150 and still have a bill of $545.00 for TWO months of service!!! They will steal money from you the first chance they get. I will be posting this in as many places as I can. Do not use this company.

Never in my life of 54 years have I ever been so disgusted with customer service from a company! Unless they are selling... their tone is always on the defense and comes across argumentative. Their mantra is "The Customer Is Always Wrong." You are not under a contract. You are a prisoner! The phone agent both "told me" and "sold me" a nonexistent 30 day free cancellation. Of course I am the liar because their phone sales agent would never have told me such.

Over the past year and a half AT&T\DirecTV has increased my bill more than once. They claim that my "discounts" expire but each time I am told by an agent that my bill will NOT go up ever again. My bill is only supposed to be $85 plus tax every month. I noticed that AT&T was taking $137 out of my account for months. So I call in and they give me a credit and fix it... A few months go by and then their taking $178 out of my account. Now I'm very frustrated and call in again May 2017 and remove them from auto pay and they tell me they will bring my bill back to $85 and it will be $85 for 12 months until April 2018. 1 month later my bill for May 2017 $172, bill for June 2017 $345... I call in and cancel because they lied for the last time.

Recently l had a problem with the signal. It wasn't repair the first time around. It took three times to resolve the problem. What they do is call you every day after a repair is complete and ask about your service. If there are additional problems they will resend the tech to tried to solve the problem.