DIRECTV Reviews

I ordered a package over the phone and did not receive what was promised. I was supposed to get Free premium channels, NFL Sunday Ticket, and a $200.00 gift card. I received none of it. When I called on it they said they would fix it and wound up charging me for the premium channels and I never got the Sunday Ticket or gift card. When I called again I was passed around from person to person before being hung up on. I made over 10 Attempts before they stopped charging me for the free Premium Channels. I gave up on the other stuff. Also when I tried to cancel the Premium Channels after the free period ended I had the same experience all over again. This has been the worst experience of my life. I tried voicing my complaints to DirecTV but they just pass you off or keep you on hold until you go away. Once they get you to a 2 year contract they don't care about you anymore. Buyer beware.

I transferred to AT&T after years with Verizon. I was told of a large array of discounts that I would receive and massive savings if I transferred to DirecTV so I agreed to make the change. However, once DirecTV was connected we discovered that it was difficult to find programming. Although there were many channels most were junk channels (home shopping network, etc.). There were very few safeguards on questionable content programming (I have teenagers). All in all, we discovered quite quickly that we hated the service and decided to cancel after one week. However, when I called, the customer service rep was not helpful and initially refused to allow me to speak with a manager.

I received a email reporting that our DirecTV receiver had disconnected from the internet. So after following the step by step instruction. The issue was not fixed. Then I called DirecTV given to help us walk us through the steps we just did before calling. Once the Technical Rep JD checked the system from the DirecTV / AT&T system said the small box that plugs into DirecTV and then plug into the AT&T Internet that allows you to be able to watch on Demand was broken / not working. To replace the unit, you will need to paid for shipping and 35.00 for the replacement part. Why do I need to pay for the replacement part if it not working? I'm paying for the DirecTV receiver equipment already. It's time to end this service. Very sad customer.

I sold my home and had to temporarily move in with a relative who already has a cable TV provider. I have no ability to change this; however, DirecTV would not waive the cancellation fee although I would have remained with them when I close on new home. They have permanently lost a customer.

When I first signed up for DirecTV 14 years ago the service was affordable and had its programming perks. I started out paying about $48.00 for their medium sized package, which also included 3 remote boxes. The service package included pseudo-premium channels at the time (Science, History, Discovery, etc. - with NO commercials). I just cancelled the service (what a brutal process, as you must go through a gambit of marketing questions)... Anyway, I cancelled service because 14 years later my bill is now nearly $150 per month.

I was promised to pay $55 no more! 2nd bill Surprise $80! I called like always they couldn’t help me. Long story short it got a lot worse, just got my bill for this month $140.00. I called. All she said is she couldn’t help that the only thing I can do is get a cheaper package!! Really?? I’m ready to pay cancellation fees and dump them!! Very unsatisfied. I should of just kept Dish! I DON’T RECOMMEND DIRECTV! I wish I had made a little research before???

In last two days I have called 24 times. 17 of which I was hung up on by the system transferring me to a supervisor. 6 of them times I spoke to supervisor in all departments who basically told me, "Sorry but nothing I can do," about my issue (the issue I will get to in a moment). 1 of them times I was transferred to a line that rang for 30 min. I even went as far as contacting AT&T directly to be told, "Sorry. Call DirecTV..." My issue is yesterday 1/23/18 at 8:30 am I was sold internet, home phone and cable for 80$. I was promised free HBO for life and 300$ in Visa rewards cards. I was read my terms and conditions and had money taken from my account. My set up date was for Feb 9th. I then called my now cable company asking when is my last bill cycle day and was told Feb 1st. I then called DirecTV back to set up a new installation day for the 1st instead of 9th. And this is were it all started.

I have been a long time Directv customer, I thought the service was good, until my bill doubled, a year after I got the service. I had been told when I moved that I was getting a special deal, only 12 months with a discount. That is all I had to have the service for... 12 months. So I go to end my service because my bill became astronomical doubling after the 1 year. And find out I am in a 2 year contract, which was not what I signed up for. Woman on the phone tried to tell me that I did sign up for that, when the pricing clearly showed I did not. Never again DirecTV... You make pricing unrealistic for the working class, and deceptive with your tactics of sales.

I was told my cable will be $50 per month and internet 29. They sell you this and then the bill comes. They charged a 13 dollar insurance fee that I didn't agree too. After hours in the phone with several people they agree to cancel the insurance. They tell me don't worry about the 13 dollar fee as it will go away. Next month 13 dollar fee there plus a 9 dollar late charge for the 13 dollars. I call... Now they have no record of a conversation. Now on the phone another hour and still no resolution. These guys are liars. Don't go into business with them. They will screw you.

I signed up for DirecTV in or around October 16th 2017. I was calling about a promotion on the web stating that I would get a $200 DirecTV gift card and would be paying less a month for my present service with Dish and Verizon, if I was willing to change to DirecTV & AT&T. I received new phones from AT&T and turned the Verizon phones into them for credit on my bill. I was told by the rep that my signal at my residence would be excellent for several hundred miles with no dead spots. That was the first lie. I began getting the monthly bills and realized the phone bills for all lines were getting close to $400. I had paid between $250 to $350 for service with Verizon with new phones activated. I was now experiencing the second lie of lower bills.

I set an appointment with DirecTV for a new receiver and remote. Was given the 8 a.m. to 12 p.m. window. No one showed, no one called. At 1:30pm and 3 calls later to DirecTV was when I found out the tech was not coming. And prior to that, I had received two confirmation calls from DTV for the appointment. What they did do however, was reschedule the appointment, without contacting me, on a day I was not available. The original appointment was set on my one day of the month that I was going to be available. So for my troubles, I was originally insultingly offered a $10 discount for wasting half of my day waiting for a no-show appointment. Customer service ended up overnighting me a new receiver (for me to set up instead of a tech). The day after the receiver arrived, I got the new remote. Why these two things would not be shipped together, no one seems to know.

I am very frustrated with DIRECTV, and have now spent hours on the phone just to get the services I was promised in the first place. I have discovered that the salesperson will promise you all sorts of deals to get you to sign up, but when your first bill comes, the price is much higher, and you have to spend hours fighting to correct it. I also never received the gift card I was promised for signing up, and they make it very difficult to cancel the free promotional channels that they "give" you when you sign up. I think they hope that people will just give up and pay the extra fees, rather than waiting on hold (it was 37 minutes on hold last time I called). Shame on DIRECTV for such unscrupulous behavior.

Switch from Dish at $72 a month and was sold DirecTV for $47 a month for 12 months. First bill comes in at 168. No mention of $83 for life after 12 months. Sports package fee TD access fee and now my bill will be over $115 and I'm living on Social Security and raising a grandchild. Lies got me to change. Now I am not going to be able to afford this bill.

We cancelled our service on the 11th of this month. I tried to pay the bill today, but for some reason I had to speak to someone. The first person I talked to was a ** guy. This is not even the billing dept. I believe it was the retention dept (keep in mind the service has already been cancelled and I am trying to pay the last bill). He hassled me about canceling and kept trying to get us to go with ATT phones to get a discount and all this jazz. I just kept telling him no, I just wanted to pay a bill. At this point I am getting angry because my time was being wasted.

I signed up for a DIRECTV/CenturyLink bundle - $39.95 & $19.95 so I figured about $80 a month, but it was more like $150 a month. After a year I got an even higher bill. I called in and was told my term was up and it would be $360+ unless I cancelled by Oct 12th. I cancelled on Oct 11th, then on Oct 17th DIRECTV called and offered me a bundle @ $92.91 for a year which included 3 free movie channels for 3 months and free modem rental for a year. I accepted this until my first bill came. I called CenturyLink and I was told I had no bundle with the 2 companies, and my bill for CL was $171 & DIRECTV $191- this is billing from Oct 25th thru Nov 29th! Now it has been turned over to collections in the amount of $368. I would never recommend these companies to anyone!

I had to cancel my service after being forced into an unwanted contract due to becoming homeless and they are still charging me a disconnect fee. They also refuse payments and insist it be paid in full at once or they will send it to collections. They don't care about anyone! Once I am on my feet I will never go back to them and I already got all my family members to cancel their service with them.

As soon as DirecTV was installed, I started having problems with my internet. When I try to watch On Demand, it said it couldn't get a signal. Long story short, after 5 repairman visits in two weeks, I called DirecTV to ask if I could cancel without penalties. I was told that it was a valid contract so no I couldn't cancel without penalties but this one time they would waive the $99 fee for sending someone out and that the problems I was experiencing basically wasn't their problem. Terrible customer service!!!! I didn't have any of these issues when I had everything thru Cox and Cox doesn't charge you when you are having an issue with their service!! Lesson learned!!! Wish I could give them a zero!

I talked to a guy named Jerry. He said they wanted to keep us as customer. Gave me discounts and free channels and when my bill comes in it's another story. They dont care about their customers. They give false advertising, tells you one thing and doesn't keep their word. They add thing on this, they change prices, you talk to a manager they dont care either when they should listen to the conversation since we are recorded and stand by what you were told!!! But instead of that they rather lose customers... I wish I would of never went with them.

The company has overcharged me - double the agreed amount - for a considerable amount of time and refused to correct it. It was a falsely advertised price by AT&T, and possibly the lousiest, shadiest thing a company has ever done to me.

Ordered DirecTV thru CenturyLink on nov 22 2017. Got a nice thank you email from them, installer came Dec 1 2017. He called he was in a nearby town that the road I live on passes thru, but the address he had for me was in that town, install completed after he followed my directions to my house. Asked to have address problem fixed?? WE were told that would get HBO, and other channels as a promotion we got for a few days only, called with long wait time. Was switched time after time to differed operators. After at least a hour they said that they had to get someone to turn it back on. Local channels were not what we wanted.

I've had this crappy service a little over a year and been hit with hidden service fees every month! I called them on it and the representative argued with me! Plus the on demand shows I want to watch works when it wants to!! Then to top it all the internet disconnects at any given time!!! I've called so many times and still no resolution! I pay too much money a month. I will be switching services Very soon.

Years ago when I first got DirecTV they were great, better than any of the other companies out there. Now I want to find someone else. I am stuck in a contract so I will wait it out. Their pricing is ridiculous. Over $90.00 a month for the lowest package after 12 months. They used to come out and fix any problems for free, now you have to pay them to do so. I even pay extra per month for any problems but of course those are only for certain problems. I cringe anytime I have to call them, their customer service does everything but care. They are horrible, they sound like they are trying to convince you that they don't care just pay them more money. I know that rates go up every year but close to $100.00 per month for the lowest package???? Once my contract is up I will figure out something else to do that does not involve DirecTV.

I've been a DirecTV customer for 3 and one half years. Customer service is downright atrocious. It is so bad, it is almost amusing. Like how when you call in for service, the automated system is this crystal clear speaking female voice--very easy to understand. That suggests the company recognizes the importance of having a clear speaking person communicate with the customer. However, when you are actually transferred to a customer service rep (no easy task, and I will address that shortly), you get someone for whom English is a second language, and it is always difficult to understand the person, and you are having to ask on multiple occasions if the person can repeat himself or herself. Of course you are already frustrated at that point, and this English challenged person really tests the patience of most folks of ordinary sensibilities.

Ever since AT&T bought out Directv the customer service and satellite tv service for DirecTV has gone down the toilet. When you call Directv customer service after 9pm you will not get anyone on the line but a pre-recorded message saying to call back the next day before 9 p.m. Then the pre-recorded message will tell you if you having technical difficulties to remain online and explain the problem, but instead of being transferred to technical support you are given an error code message saying we are having technical difficulties at this time try your call again later. I'm so pissed off right now with audio problems with my satellite TV I can't watch nothing on the TV because I have no sound but only a picture. Ever since they changed my Box I've been having audio problems with my service and then DirecTV and AT&T decide to jack up my bill another $15.00 in order to get technical support to come to my home.

On Nov. 10 we scheduled a service tech to come out and replace a mini genie. We called the day of the service techs arrival and canceled appt. due to a family emergency. The rep I spoke to said it was canceled. Then in our bill on Dec. we were charged for $246.00 for installation of mini genie, wireless mini genie and wireless mini genie set up. I called on Dec. 16th and told them that a service tech never came and that we do not have this new equipment. They said it would be sent to escalation team.

DirecTV technician showed up. Informed him where I wanted the dish mounted on top of a steel pillar cemented in the ground next to the house. He stated, "I cant do that. I will have to call my manager." So I told him if he could not I would not accept the install and cancel the order. My previous dish had been there 10 years. No issues but they did not want to listen to that. So his manager said they could not do it so I canceled. What a big waste of my time. I'm glad I did. After reading some of these reviews I definitely would not recommend this service to anybody. Bad business practice.

I had DirecTV for about a year, it was a joke around my house that if a bird flies by I will lose service. I called several times because my service would freeze up 3-4 times per week, I was told to reboot the system, shut the system off and disconnect from the wall, to other things. I rented a UFC fight in Feb 2016 and it did not come in, so I called and was told to rent it on another channel and I wouldnt be charged for renting a second time. After a year I was so glad to pay the $240.00 disconnect fee so I could go back to cable. 10 months after I disconnected service and paid the $240.00. I see on my credit that DirecTV had put in for collections for $200.00. Part is for a fight that was rented almost 2 years ago and the rest I'm told for disconnection fee.

After signing up for DirecTV I had an appointment for installation on Jan. 17, 2018 9am to 11am window of time. AT 11:45am was text message they will not be able to make it. So I scheduled another appointment for Jan. 19, 2018 9am to 11am window of time. AT 11:40am was text they would not be able to make it with no excuse as to why. So I call up for the third time not to mention being on hold for more than 45 minutes to make these appointments for a third appointment of Tues. Jan. 23, 2018 9am to 11am window of time. We will get back to you if my DirecTV ever gets installed. Oh btw the CEO of DirecTV makes over 23 million a year. He should try ordering DirecTV and try to get it installed in his home.

DirecTV is not the same as it used to be, because when DirecTV was a single company without AT&T they were doing fine. Ever since the merge of the two companies DirecTV has lost its character of what they was famous for. Ever since the merge DirecTV has been losing a lot of features within the interface of its features like weather, Lottery, special channels like Chiller Channel. Then they just stopped the navigated Sports app that was very useful to use when navigating to different basketball games and different sports, football, then baseball, soccer team. The interface sucks for what it is, it's like it really doesn't have an interface anymore. It's just a basic cable with channels and a guide with no added features. Xfinity Comcast is doing 100% better than DirecTV. When Xfinity upgrade their software did they keep adding new features, not reducing them making it a basic plain generic box.

This winter has been tough. Lots of snow which means no satellite service. After a month and a half of spotty service and numerous phone calls taking forever and going nowhere, I decided to cancel my service. First I was told it would cost me $500 to cancel. I disagreed... then it was $75 to cancel. Then he said I would have to pay back the discount I had been given when I had called the previous year to complain because of bad reception. Apparently when you agree to a change in your service, it extends your contract... a fact they neglect to tell you. I am tired of poor reception and the lack of consistency in customer service. I call and they want to charge $99 to have someone come out... you call another time and they are singing a different tune. I am moving on and never looking back.

We have never been treated so bad by a company over a trivial 10.00 bill from over 8 years ago. This company and the people who work there combined have spent over 100.00 of time not to count our time and still will not drop a 10.00 8 year old bill! They told us we must have plugged the phone line back in but we stated that would be impossible as we had sent back the receiver cards 2 months prior. Then they said they must have found the movie when they got the cards back. They don't even know what they are doing. They shut off our VRC stating it was out of date but still billed us for it for a year yet they have to have the 10.00 back. We canceled them due to these problem and all the re-runs and will never go back. Don't tell us a customer service rep can't wave the bill of 10.00. How stupid do you think we are DirecTV?

I spent 3 hours on the phone with DirecTV this am. I started at 9 am and at 10:30 am I was back with the department I started with. Not only could I not understand them, they would not listen to my problem. Told me I would have to pay 99.00 for service tech to come to my house. (They think my box needs to be replaced.) I had to get really ugly, which is not in my nature, before they waived the fee. Was transferred 6 times. My contract runs out 10/18, I will go back to basic cable before I will renew with them. Horrible reception, horrible customer service. If you are considering DirecTV - DON'T DO IT!!!

Total failure between point of sale and customer service... Started and stopped service within hours after ordering. Point of sale promised one thing... Customer service said, "You're getting what we give you." Had a very rude and condescending rep from I suspect from a CANADIAN CALL CENTER. Insult and hang up on me. Could not resolve issue. Was passed from one call center to the next. At that point I cancelled. 1st rate price 4th rate service. Do not do business with this firm. It is a nightmare.

I cancelled my service with DirecTV on Tuesday January 16, 2018. The reconnection department contacted me on January 17, 2018. I was busy so I called back later that day. The representative said if I signed up I would get a $200 gift card and $66.24 for the first year and $78 after that with a 1 year contract since I still had equipment, plus 2 years of free NFL Sunday Ticket for the Choice plus package. I told him I would check with my husband and asked if he could call me the next day, he said he would.

Let's start by saying to get through to talk with a live person it takes about four minutes of listening the automated system when you call DirecTV's helpline, before you even talk to a Directv representative. Asking you questions that aren't relevant to what your issue is. I wanted to be able to watch shows off my Genie on my phone. But my Genie is an old version and it won't work. I have been a Directv Customer for over two years. Since my contract is up, the only way I could get this feature Directv advertises is to sign another two year contract.

Horrible customer service. We had issues connecting to servers for 7 months straight. Whenever we did have shows it was glitchy and we would lose connection and it would say we need to connect to a server. We had them come more than 10 times to come and address the issue and they did nothing. We asked for new equipment in attempt to fix the issue and they didn't want to give us new ones. We stopped paying the last month and they immediately stopped our service... It is ridiculous considering we were their customers for 12 years.

For over a month, I have been fighting DirecTV over defective equipment issues. They have replaced my Genie DVR twice in the last 30 days and finally said they have solved the problem by replacing the last one with their new Tower DVR unit. It lasted only a week before it failed. On the most recent incident, they said they had no replacement units available even though it's their #1 service failure. They said they would send me a replacement unit overnight and send me a UPS tracking number. No surprise that I was not over-nighted a replacement nor ever given a tracking number. I have called about this replacement unit problem three times and keep getting the same empty promises and same cop out: "Sorry, there's nothing we can do about it." When I told them I wanted to cancel my account, they said I would have to pay an early cancellation penalty.

My cable service constantly goes out at least 10 times a day. DirecTV constantly deletes my list of recordings. More times than not, the recordings never record 100% of my listed shows for recording. This is just not a service I would ever chose for my cable service. It took FOUR visits for the non-speaking English techs to figure out how to get my services hooked up... only any English speaking person knew what he was doing. Three times DirecTV walked off the job and never hooked up my TV and they have yet to offer any compensation for my inconvenience!!! Horrible company to deal with. I honestly can not recommend anyone using DirecTV. They are a nightmare to deal with and work with. They suck!!!

My phone call was bounced around from Sales to Loyalty to Tech Support to Sales & Service to Cancellation to Retention, each time spending 10 mins on average on hold. When I finally spoke with the Loyalty / Retention customer service representative, turns out she lied! I did not get the discounts she’d discussed during our call, my bill is still incorrect, and I am fed up with AT&T + DirecTV + UVerse and whoever else is in this mess.

I discontinued DirecTV about 6 weeks ago. I am owed a credit of over $118 but cannot get the credit until I return the five (5) receivers I have. Despite many calls they have not yet sent boxes for me to return the equipment. So, now they can hold on to credit due? Does not make sense.

Called to pay bill. Javon the lady I spoke with was rude and was not willing to work with after being a customer for over 3 years. I then flipped out and canceled all my service. I would not recommended DirecTV.

I cancelled DirecTV because they raised our bill when we were supposed to have a 2 year agreement at a lower price. They sent us a box to return their equipment. We did return everything using their box and their label Sept 2017. FedEx verifies that they delivered the equipment to Direct facility in El Paso, TX on Sept 25, 2017. It is now Jan 17, 2018 and DirecTV is not only still billing us the $242 for the equipment, they sent it to a Credit collection agency. CAN YOU BELIEVE THIS!

I had damage to my TV's before DirecTV merged with AT&T U-verse and was referred to the Goodman Company for resolution. After an endless number of calls I finally talked to man called Cesar ** in Frisco Texas. The man refuses to pay for the whole damage and will not even consider or listen to the customer's side. Having been a DirecTV customer for the last 7 years, this company treats you with utter contempt. Upon calling AT&T I was given a number of the Goodman Company in Minnesota and a number ** which no one answers and calls are not returned. In the meantime AT&T/ DirecTV tells me that is the only number to call and they can't even give a name of a person to talk to. I'm totally disgusted with AT&T/DirecTV and each time I call to talk about the claim they sent you to the Philippines and waste a bunch of time. Time to cut the cord and never go back.

I have been a DirecTV customer since 2013. I have paid a lot of money to their company. Today when I went to cancel my account because I am paying way too much. They said I renewed my contract and will not let me cancel without a fee until 2019. They are so insecure with their product that they have to tie you to their services. I will never be doing a contract again. Stay away. They are expensive and they do not stand by their services.

I was having trouble with a receiver. Called support and they were only interested in up-selling me monthly service plan. No real interest in solving my problem. I asked if the equipment was mine to keep. She said no. That is why I am confused, why would I purchase service on equipment they own? DirecTV's complete disregard for service and their customers is stunning. Is it any wonder they are losing customers daily. I look forward to cutting the cord and stream all of my television content.

When I received a call from a representative of DirecTV to change to their service I was told there was a holiday special and I would receive a $200 Visa reward card. When I tried to claim it - it was only $100. I called the reward center - they said I had to call customer service - they said I had to call the reward center. Well no one could or would help me. So I called the man who called me first and of course his mailbox was full and no one answered. Why lie about it? If it is only $100 then tell me that. I hate companies that lie to you and then give you the runaround.

I had DirecTV installed in September 2017 and have never been able to access on demand among other issues. We have spent countless hours with support, got boxes replaced our internet router and had another tech out today. The answer... DirecTV has been unable to make on demand function in some areas and that applies to me. I spoke with 10 people getting passed around, disconnected and of course I can't talk with 1 person. If I were a patient in the hospital I'd be dead by now! I have to reexplain to everyone and of course to cancel my contract will cost me almost $400 not to mention paying for on demand for 5 months and not getting ANY service! The tech today recommended that I switch to Comcast!

I updated my ATT cell phone account to unlimited plus a few months ago. I hit a point where I was due for upgrade on Dish network. I dropped by my ATT store and visited about DirecTV. Since I had upgraded to unlimited plus they said I qualified for discounts on DirecTV. My wireless account has myself as primary plus my son and my mother. I was told by the local ATT store I could put my mother's house on one DirecTV account and the other one in my son's name since we were all unlimited plus accounts. Guess what? After signing up for all of this it was nothing but a lie. I qualify for nothing extra. The store lied to me and now I have two accounts that don't qualify for what was guaranteed to me. Plus when you call you don't get anyone that even lives close to the USA. They are all foreigners. Dont touch DirecTV with a 10 foot pole. Go with Dish.

After 3 technicians later I’m still having problems with DirecTV. The audio and video keeps cutting out. According to the Tech as of 1/16/18 the Genie 1 and 2 are having software issues and a lot of customers are having this problem. When asked, when will this be resolved he had no answer. If you are planning to get DirecTV think about it twice matter of fact run...

From day one this company was horrible. Every single month for a year now of having this service I have had to call regarding issues and phony charges being put on my account. The customer service is so horrible, every time I call I am on the phone for hours getting passed around to people who don't know what they're doing and a lot of them don't even speak clear English! No one EVER documents anything or any important changes, managers tell me they fixed the issues then the next month comes and the exact same issues are back like nothing was changed. Every time I call it takes me 2 hours alone just to get on the phone with a manager or supervisor which is ridiculous.

They say stream to any device with your DirecTV account... NOT TRUE. They should call it crapping... Their goal is to frustrate customers to the point of forcing them (us) to pay an extra $35 for the streaming service. Dish Network is far superior but we can’t use it due to a directional issue related to satellite feed (super big trees in the way - Oregon)... Run like heck from this terrible company with amazingly lousy customer care!!!

I went to a Best Buy about 3 months ago to look at DirecTV. I advised I wanted 4k and the Premier Package, which is the top of the line. When it was installed, I never received the 4k. From the start, there were times when the signal would not go to the other TV's in the house. I would also be watching a program and then when I would change channels that said I was not getting a signal to the TV. I would turn off the box and back on and sometimes, it would come back on and sometimes I would have to give up. I called Directv and the Tech tried to boost the signal. Nothing changed. This does not happen every day, usually about 3-5 times a week. When I mentioned to the Tech, that I never received the 4K, all he would say is being it was 3 months, there would be a charge for the service guy to come out. I gave up on that.

I started losing reception on some channels that were included in my package. Got a message on my television screen indicating satellite reception lost. Each day, the number of channels lost increased. Telephoned DirecTV customer service on January 15th. Because I did not know my account number, I kept getting my call transferred to a different department, each of whom spoke little English. I kept getting passed around like a bad cold. I was placed on hold for several minutes, finally giving up and redialing customer service.

I gave up my subscription to Mediacom. The service was abominable. I could not get my equipment to work consistently. Over the past several months I have made numerous calls and have had multiple service visits. Phone, cable, and internet never seemed to work altogether. The service tech appointments were overloaded (duh!). We finally gave up and went to DirecTV. The installer arrived the next day! So far the service has been working. It's too early to say whether it's reliable. But it is certainly as good if not better than Mediacom. At least we had a choice. And we took it, finally, out of frustration. You should at least consider the same option.

I have continued to call this company and it’s documented. My monthly bill is different every month. Oct - 156.00 Nov - 91.00 December - 12.00 Jan - 111.00. When you call the representative keeps repeating herself over and over even when my question is something totally different. Unfortunately I’m locked in for 15 months.

Trying to watch past episodes of a show I've recently started to watch. There are more commercials than show. And if you step away and have to rewind, then you see the same commercials all over again: 1-7 or 1-9. This is ridiculous especially after paying over $100/month for service. What is the point of on demand if you have to watch commercials. There is no ability to skip past the commercials. In addition I have to watch the episodes on my iPad or laptop since the recordings are always receiving an error 10 min into the show. Worst service ever. If cutting the cord didn't cost as much I would be cutting the cord immediately.

Called them as I have a bad button on my remote control. I have had the account for 17 years, it is in my husband's name, but I have done all the ordering for years. I even had the account upgraded last Summer, and added a channel. It was only a $5.00 a month upgrade but they did it by me calling, I didn't need anyone else to do anything. They were here within two hours with new requirement and gave me the Smithsonian channel for $5.00 more a month.

DirecTV had an an appointment to come to our home today to repair cable services. It is a Sunday. They called at 8:00 AM to tell us they were coming at 1:00 PM. They called a second time at 2:00 to tell us they would be here in 1 1/2 hours. At 5:00 PM I called them and was told “service had reached their capacity” and they would be back January 20th, a week away. I told them we were paying $100 a month for nonexistent services and I wanted someone tomorrow. They said they didn’t have enough repair people and it would be January 20! We are not happy customers!

Real shysters - used unscrupulous and deceptive methods in their business practices. I changed my AT&T plan and they wanted me to try DirecTV on my phone. I was told that I had 30 days FREE trial. After 3 weeks of not using it, I canceled. I then, found a $10 charge on my cc bill. They do not support a phone customer service - only chat. They claim it was only 7-day free trial and wouldn't refund the money after first claiming that I used it. They really stink.

I've had Directv for 15 years and 2 houses. Service has always been good. Now that AT&T owns it that service has gone downhill. I can't interpret the language the rep speaks and neither can my wife. When I asked for a new remote control I was charged $20 bucks. I am not paying that but am considering going back to Cox. The reason for going to Direct was Cox kept raising the price. Now so is AT&T.

I have been a loyal DirecTV customer since 2001. About 7 yrs ago I moved to an area that only offers Cox or ATT for internet. Since already having DirecTV we decided to go with ATT. After we found out that DirecTV merged with ATT I called both companies to try to get them bundled together to save money. It took them almost two yrs before they were finally able to bundle mine together. This past Nov. I had paid over $428 to ATT who seemed to completely take over all the customer issues and billing. The following month I was disconnected by DirecTV saying they didn’t receive payment. I was livid so call DirecTV to find out what transpired. Apparently ATT disconnected my bundle and did not pay DirecTV. I went back and forth for days with no resolution.

They sold me insurance that supposedly covered my TV and I paid for the insurance for years and then when my tv broke, they said 'Surprise- your TV is not covered'. What a bunch of crooks!!!! Plus, they are generally mean people. Go elsewhere!!!

Failed to show up to original with necessary equipment. Completely failed to show for second appointment, which I took off work for. No phone call, no apology. When I called their customer service, the rep placed me on hold for half hour, then just hung up. Repeated calls to customer service just dropped when it said it was transferring. Finally after getting through, the automated system said my appointment was scheduled for nine days later; no one asked me if I was available for that new date and time. Then after getting to a live person, was told they didn’t know what happened or why no one showed up to the appointment and my issue would be escalated to a supervisor and they would call back within 24-48 hours. No one called. I tried to be patient and called back on the fourth day.

Got DirecTV 2016 under 2 yr contract. Had to pay $300 deposit. 6 months later, fire in next apt. Forced to move. NEW Complex can't have satellite dish, so tried to end (pay out) contract and customer service just argued with me. Ended up paying monthly to beam service to nowhere. Now contract finally coming to an end. They were suppose to send me a box to send equipment back. Didn't receive it. Called back, told it should arrive by end of week, didn't arrive, called back. (Only have 7 days or they charge).

I recently got DIRECTV after a friend told me how cheap it was. I went to the AT&T store to order it. The guy promised to give me a 100 dollar Visa gift card if I switched to DIRECTV. I never got it. The tv service is garbage. It cuts off right in the middle of a program you're watching and the start over feature is a joke. The worst thing is the app for your iPhone. It lets you watch Live Tv on certain channels. I tried watching Strike Back and it kept taking me to On Demand content. Order Spectrum or Uverse. Don't get this.

**SALES SCAM PITCH FROM DIRECTV** We are leaving this for the benefit of others that may hear the same sales scam... I received an unsolicited sales call from a supposed DirecTV/AT&T employee offering their new "bundle offer" to AT&T customers "that hadn't already taken advantage of it". According to the salesman, we stood to benefit from taking their cable by receiving the AT&T bundle discount of $15/mo. per smartphone w/ unlimited data. This would in essence result in a mere $10 a month increase in the newly bundled services and we'd gain local programming as well as the cable channels. He and I did the math of his claim together 3 times. I could not believe it was legit and asked to speak with his supervisor to confirm. I was quickly introduced to the supposed supervisor and I insisted on the three of us doing the math and confirming the offer together.

I was contacted by a sales person from CenturyLink and bundling DirecTV with DSL service. Like a fool I thought that all was on the square but I find out that after the first year of $42.00/Mo it goes to over $80.00/Mo. I tried to get someone here in the US to talk to and there is no way that can happen. Like so many big companies they do not want customers to get their problems corrected so they put their Customer Service somewhere 5000 miles away and create a phone menu that is so worthless. I Never believed that ATT could sink so low!

Worst company and customer service ever! They do their existing customers dirty. Once your promotion is over they debit your account for double the amount of your bill. Then they can’t tell you everything that you’re billed for except a 44$ fee for promotion ending. My package was $99 every month- then they jacked me up and charged me 176.00 a month and their customer service agreed when I said, “You would rather lose an existing customer than give them another promotion” - he said, “Yep.” Are you serious! I’m done!!

I have never had the patience to write a review on anything, but the amount of frustration that this company has made me go through is worth taking my time to warn other people about this scam. I called for a tv quote and I was quoted 125 for the unlimited package, when it came time to sign up and they checked my credit, they told me there were additional fees and the price was 187.00. After almost 3 hours on the phone we went to finally sign up and I was told the installation would take 24-48 hours, after I paid a deposit for equipment they told me they would install on the 22nd of the month (10 days later). Do not use these guys under any circumstances!!!

I subscribe from AT&T to DirecTV for a 5 lines phone package. When they sent out technician to installed, one of the line is down. After sending out 3 more technician and 4 week and 2 days with phone operating. I decided to cancel the service. Each time I call, there is an average of 23 minutes wait per person. The phone automated is a joke. 4 of the staff I spoke to are from Middle Eastern and very hard to understand them and don't understand English very well. Finally I spoke to the manager to cancel the service, he want me to paid 400.00 for the cable box because it more than 30 days even though the phone was down for 5 days.

I called DirecTV because the cables for my dish were banging on the wall and keeping me up at night. Mind you, the cables were left that way when service was installed. Because the cables never bothered me unless it was windy outside, I decided to put up with the noise because it wasn't a daily annoyance. The weather was windy for a few days recently so I decided to call. They told me they would send a tech to address the issue. A tech came a few days later and he stapled the cables to the wall.

I've had DirecTV for 15 years. The past year they have been awful. No longer were they sending me bills in the mail, so I signed up for paperless, still not sending me a bill, I have a very hectic life so I keep forgetting to pay my bill because nobody is sending me one! When I call to pay using my phone number, they always tell me my phone number doesn't exist! So then I need a customer service rep, who seems to not understand that I don't have my account number because nobody has sent me a piece of paper or an email in a year that contains my account number.

Worst customer service I've ever encountered. When you cancel, and trust me you will realize how bad DirecTV is and cancel, you get the most unprofessional, juvenile people harassing you about why you want to cancel. If you're considering DirecTV trust me don't do it.

DirecTV has told me several lies and they keep transferring me when I call or sending me back to customer service automated system. My contract is expired! I do not owe $180. Their equipment failed and they could not get anyone out for a week over the holidays so I switched to Dish Network who came right out.

Worst customer service I've EVER experienced. Got disconnected 3 times. Went over my complaint with 4 different people. Over 1 1/4 hours on the phone. Problem still not solved. Last representative I spoke with was a customer service manager, Chris, who said he was willing to lose my business and didn't care! Unbelievable... If I ran my business this way I would be out of business. Terrible, terrible, terrible!

The installer was substandard. Not thorough with the new steps of DirecTV. Got in and out as fast as he could. Didn't address smart TV accessing Netflix, etc. Gave his cell # to call if questions but although I called several times afterward (his voicemail was in Spanish so I think I was calling him -- ridiculous). He never called me back. With U-verse TV you could see what movies were available on HBO etc. but not so with DirecTV. All you know is the channels for HBO, Cinemax etc but when you click on one of the channels there's already a movie going on. There's no guide as to what movies are available to watch as there was with U-verse TV. I've called DirecTV dozens of times -- you can rarely understand whoever answers and they can't help you. I wish I would have stayed with AT&T U-verse TV.

After 22 years I have canceled my DIRECTV. The prices are too high and the customer service is at an all time low because they have outsourced their service. Most of my friends who subscribe have cancelled for the same reason. Since AT&T got involved the service is horrible. Please bring back customer service to the United States.

I use to be a customer with DIRECTV. Cx my acct when my contract was up. I returned their equipment and paid any outstanding balance. Well to my surprise I had two negative factors of my credit and it was from DirecTV. One of $500 and $501 both from them. I have called them numerous of times and was told it will get resolved and still 2 years later I am still dealing with this issue. I am so disappointed.

I called DirecTV on 12-27-17, to disconnect service on 12-28-17. I was sent a confirmation email stating that my service had been disconnected. In my conversation with the rep on 12-27, and in the email I received from Dtv, I was to receive an Equipment Return Kit. This did not occur as of 1-8-18. I called Dtv, and after being on hold for almost 10 minutes, the rep hung up on me when I told him (Kaleeh?) why I was calling. I recalled Dtv, was on hold for about 9 minutes, reached a rep, Michelle, who was reading from script and being coached...

I dropped Dish and went with DIRECTV. First when I ordered it sounded great. It was going to be cheaper with more channels and I was supposedly going to get $100 gift card. My first bill is outrageous and it continued to be for the first two months. One month I have a credit on my account. On the next month I owe so it seems very inconsistent. One month you're paying 140 a month. The next month you're paying 126. I had to call 4 to 6 times to get the gift card sent to me and it took 6 months.

When we switched from ATT U-Verse to DirecTV we were assured that DirecTV offered the local channels. Indeed during the first months there were local channels. However, just before the World Series, our local FOX provider out of Columbus Georgia and DirecTV could not agree on a contract and cut service. Today the Panthers vs. Saints game is on FOX and blacked out. How is it possible that a serious company cannot offer a major national event like the World Series to their subscribers? We used to get FOX by antenna, but the DirecTV installer disconnected our antenna and used my existing cable to bring the satellite signal into my house. This is a disaster. As soon as we have time to make new arrangements, we will drop DirecTV.

I have yet to be able to easily turn on, and when I finally do I have not found much if anything to watch that doesn't cost additional money. Finding free tv and local channels is impossible. So so very disappointed. Just sad.

DirecTV is removing channels from my package and not replacing them with a like package but they still expect the same price for the service. But, hey, we have plenty of infomercials we can watch day and night!

Please people do not get AT&T plus DirecTV. It’s the worst company out there. They are awful in customer service and charge what they want. As a customer they placed the NFL ticket on my billed charged me for it and I never wanted it nor did I receive it on my tv. I complained and complained about it. The agent laughed at me with another in the background as I was telling them about my trouble. I called and called like four or five times. First time they said, "Don’t worry. We fixed the problem and we will not bill you for it." My bill for the month was over $500 For tv. Are you kidding!!! The agent said, "Ok. It’s fix."

I left DirecTV December 1st. They billed me an extra month for January. Their billing department apologized but told me that they won't get my money back until February. 60 days they use my money and make no attempt to get it back. No wonder so many customers are angry with DirecTV.

Who you talk to on the phone you don't know if it is a AT&T a DIRECTV or a third party. I have found they will tell you anything to get you off the phone and lie. Came to changes in your service for spite.

I ordered the service in July from a salesperson. The next day I canceled. Since then DirecTV charging my credit card every month. I called them several time, they can`t resolve my issue. I don`t have account with them, but they charge my card continuously. The worst company ever, the worst service, the worst customer service, just very, very bad company. They are lying, lying.

DirecTV customer satisfaction has gotten to its worst ever since they have been bought out by AT&T in the last year. Their customer service, their thrive to maintain customers, and even their cable services have been getting worst, as a customer of theirs for the last 10 Years I have ended my relationship with them. It's just sad to see what a good company they were and now become really bad at that. They use to be the best. Sucks to say but they will be losing customer each day, so dont get stuck with a committed 24 month agreement when the deal is only good for 12 months because they will no longer work with you the way they use too.

Customer service offered me HBO free for the months and they are still charging me $14 just because they gave me the promotion on a date that was not on my billing cycle which I wouldn’t know that. When I called to cancel the “free service” they said I still have to pay another $14 because I’m canceling before the billing cycle. How I am being charge for a free service??? Their service sucks.

I just spent over an hour with customer service. I was transferred 4 times. The 4th so called supervisor started the whole problem from the very start. I wanted to know why my bill has almost tripled since sign up less than a year ago. I got nowhere. I can't wait to leave this company and get out of cable/satellite ripoffs. No wonder so many are streaming. I will be as soon as I figure out how.

In September of 2016, my husband and I investigated DIRECTV. We were told that we would receive the "Select" tier of services for 24 months (the contract period) at a discounted rate of $40.00/month (plus taxes, etc.). This is a signed, written contract that I have a copy of. They were aware that we had absolutely no AT&T service available in our area. Services began on 10/1/2016. We received notice that our satellite bill would increase by $31.00 on 10/1/2017. I called on 8/3/17 and was told by Kyara that the initial CONTRACTED price would be good for the entire 24 months of our contract. In the meantime I bought a Galaxy S8, and signed up with AT&T, to give it a try. Absolutely NO SERVICE at our home, and, at best, one bar for 20 mile radius. I am not going to spend $60 for a phone and $50/month for cell phone service that does not exist, so I cancelled after 1 month.

What started out as a pleasant experience in 2012 when I ordered DirecTV has turned into a frustrating and dissatisfying nightmare dealing with any problem. They never directly answer a question, all you get is double talk - I am fed up with attempting to ask a question and only get scripted responses. DirecTV treats its customers like a nuisance and total lack of consideration. I am completely fed up with this company and their disregard of their customers.

For two months I have been billed for pay NFL games that I did not order. I spent two hours on the phone today and NEVER got it resolved. I am not the only one that this happens to and as soon as I can I will not be a DirecTV customer even if it means buying out my contract. No one seems to know what they are doing when you call and they surely do not know what customer service means!

I have had service with DirecTV for over 11 years. In September of 2017 one of the Mini Genie that we had started overheating. I contacted DirecTV and was told I would receive a box to return the faulty genie. I waited two weeks and didn't receive the return box. I called their customer service department back and was told the box needed to be deactivated first. This had already been completed during my initial call, so I was a little confused. I was told to expect a return package within 7 working days.

I called 800# to make payment and the balance due was unexpected. I admit that I do not open my monthly bills if the amt due is around what I'm used to paying monthly. When recording gave balance, I asked for a rep. I asked questions about charges and the rep tried to convince me that I was being charged a $20 restoral fee because I had a roll overbalance, which I was also charged a late fee. Explained to her the difference of a restoral fee and a late fee and expressed to her that my services were never disconnected. (I work from home with a 5yr old that watches 1 channel all day on her own tv from 7a until about 10p.)

Just spent an hour trying to talk to a Customer Service agent that was NOT located in the Philippines. The Filipino agent refused my request to be transferred to a US rep and when I asked for a supervisor I was put on hold and then the call was disconnected. My DirecTV bill went from approx. $75/month to $120/month without my knowledge. They have the worst Customer Service in the history of Man.

When you get transferred to the relations dept they promise you things that you still get charged for. Then when you call customer service they say they can't see it then they transferred me back to the customer relations department. They say, "Sorry we will give it to you for free then on your next bill you get charged for it." You call customer service and they say they can't see where it was promise to you.

Having issues with mobile app not working properly. Trying to record shows from my mobile app to my home TV DVR and I get an email stating it’s successful, but in fact it does not record. Used DirecTV chat and 4 times (2.5 hours) later, all customer service reps “tried” to help and then simply quit responding to chat. I have wasted countless hours and am ready to switch providers. I have the absolute biggest plan they offer and pay several hundred dollars per month and can’t even get this simple app to work. I highly suggest you look elsewhere if customer service is important to you because you WILL NOT get it with this company. Disgusted!

I would give 0 stars if I could. I'm trying to cancel my account, moved to a different house and just don't want to be associated with AT&T anymore. I also had some minor issues with TV reception in very light rain or drizzle, which I was promised would not and could not happen. This wasn't a huge deal, but either way I wanted to start fresh with Spectrum. When I tried to cancel my account, they tried offering me all kinds of great deals, lower rates, etc. Why wasn't that available when I was a loyal customer? I had to check on some more information, so had to call back a couple days later to complete the cancellation. When I called back, I reached a rep, told her I was not interested in any offers and just wanted to cancel. She put me on hold for about 5 minutes, then apparently put me back into the automated system. I started hearing the automated options to work my way through their endless phone system again!!

775 error code, couldn’t get a tech out for 3 days. TV stopped working while had friends/family over. I get issues happen but 3 days before they could help. Once tech came same error happened while had friends over watching college football. Another 3 days wait... I explained I am having people over Jan 1st for the bowl games, they told me they would be out Dec 31, that I'd have an email in 1 hour to confirm the time. No email ever came. I call in and they cannot help and they will not let me speak to a supervisor. Told me that would be an hour wait. Talk to cancellations and they offer me $25 for 5 days without service and twice now that the 775 error caused a black screen while I had guests over watching football. Better yet, they had me hold for a supervisor then hung up at 10:59 pm. They close at 11 pm, couldn’t get through when I called back. Not the first time they have done this to me.

Not only do they want you to pay a monthly fee but when you have to use or they want to charge you additional fees and it's an issue when you question it. Agent was rude when I called. To try and have my tv fixed, she argued with me and disconnected me. Do not get this protection plan. It is not worth it. It is a rip off.

A DIRECTV door to door salesperson named Kristina ** lied to my face regarding signing up for service. I told her I was still under contract with Dish for another year and could not sign up for DIRECTV until 2019. She assured me that I could start service on any date in 2019. I was signed up via phone with DIRECTV person to start service in Jan. Which this Kristina person said she would change on her computer at office and call me with the date in 2019 service would start. I told her I would not sign up if she couldnt have start date extended. She assured me she would and she'd call me back. She never called me back to verify. I called the number she gave me, which of course was not in service. Also she said DIRECTV would not do a credit check since I already had Dish service, which of course they did.

I received an email promotion from DirecTV offering 50% off balance due and restoration fees on 12/29/17 at 11:11 am. My account number was in the email, and the email clearly directed to me, as I had an outstanding balance and service had been interrupted due to nonpayment. The email looked exactly like the two prior emails (went to my junk folder) telling me that my service was about to be cut off. I was not aware that I had a balance due, nor that my service had been cut off as I thought I was paying this bill through my AT&T Wireless account. However, when I called DirecTV after 2 hours on the phone with very uninformed customer service agents and their supervisors, I was told that there is no such promotion exists and that these types of fraudulent emails happen all the time. Really? My account information was in the email, that should be cause of concern.

I've been a customer of DirecTV for a year. When I signed up I wasn't told that the promotion I signed up for was only for a year because I didn't have qualifying products. I can't ask the guy that signed me up because he no longer works with the company. Also none of the paperwork I have states it nor does the company. So not just once but twice, I've had to pay 400.00 for miscommunication and I've had enough. The last time I called, it was about my bill. They explained that the promotion had expired and that was why my bill was 400.00.

DirecTV use to have great customer service. Since they have outsourced overseas it’s awful! I’m still a current customer (10yrs) soon not to be and start streaming my tv. What is amazing to me is they’re trying to promote the customer service now and it’s total ** crap. Do not do a contract with them once you spend an hour on the phone to get a very simple question answered (that should take 5 minutes) because the person on the other end can’t deviate from their script. You want to throw them and yourself off the top of a building. Save yourself the frustration my friends.

I tried the chat line for DirecTV today. I got a response that said: "Hello! How may I help you today?" To which I responded: "My loyalty discount expires this month. I cannot afford $85.00 per month. What do I do?" That was at 5:35 pm. I tried various times to get a response from whoever asked what they could help me with until 6:12 pm. Then I gave up. But I tried again at 6:16 pm. A message popped up that there would be a brief wait which was fine. I followed the instructions and went to the continue button. The same question popped up: "Hello! How may I help you today?" Great... maybe someone is there this time. Nope, I hung up at 6:52 pm. with never an acknowledgment from the "chat service".

Poor customer service and equipment, kept making promises they did not keep, so I quit using them. Then because I stopped, they decided to charge me a "early termination fee." I wasn't under any contract, but I stopped and they could report me to the credit bureau. I'm paying them for that reason alone. I may decide to investigate the credit bureau's policy concerning DirecTV's "contracts." DirecTV account number **. Balance: $360.60, and I hope this will take the place of a receipt.

Switching to DirecTV was the worst decision I ever made. Two days after the dish was installed it fell off the roof and was dangling on the side of my house. I called DirecTV and was transferred from one department to the next. Each time I was transferred I had to explain the problem all over again. I was told that they could not send out a technician until two days late (meanwhile the dish is dangling on the side of my house). The situation was unsafe and could have caused damage to my home or hurt someone. There was no urgency on the part of DirecTV. Several times I was told that someone would call me back and it never happened. Finally 4 days later the dish has been removed. NEVER again will I deal with DirecTV. I will take Comcast over them any day.

Units replaced today and both units functioning properly. I wish I had talked to the agent in the cancellation department instead of wading through the other two....they should receive the same training, or be trained by him.

Canceled with documented reason with permission from ATT, with no early termination fees. Then bombarded by DirecTV for months to pay an early termination fee!! We need to sue them for harassment and wasting our time trying to clear our names from owing them money!! I will never sign up with them again!!

I was charged for the 2017 NFL Sunday Ticket. I didn't order it and when I saw I had been charged I called to get it cancelled and get a refund. Their customer service reps were rude and refused to refund the money. I talked to multiple supervisors. They all said basically, "If you don't like us too bad there is no recourse." I'm switching to a different provider or to satellite. DirecTV is a bad company to deal with.

My husband and I were approached in Wal-Mart by a DirecTV salesman on September 6, who gave us the pitch that the company could lower our Dish bill in half every month. We were not looking to change, but liked the idea of half the bill. I was less sold on the idea after I found out that I would lose most of the channels I watch regularly. After we had signed the agreement for $50 per month for 2 years, my husband asked about adding one more channel. The gentleman told us that it would be $5.00 more per month. The first bill came without problem and I paid it. (Even though I was missing my Dish channels) We did NOT receive a bill in October, and the bill in November included a $142 charge (from the payment not received in October) in addition to another $94.00 due for November.

Wish I would've read reviews before getting DirecTV! Horrible customer service! They overcharge you and they promise they will fix it and they never do! Have constantly called DirecTV, spoke to supervisors and nothing is being done to fix my bill. I would not recommend DirecTV to nobody! Will be cancelling this service.

On November 16th, 2017 I canceled my DirecTV services. They told me I would have my return kit within 3-5 business days. I received an email saying "your order is on the way." But weeks went by, and no kit came. So I contacted them on their website's chat & the representative said they would order another one and I'd have it in 3-5 business days... So another week or waiting, Nothing came. I got on the chat again... same thing... and again same thing, no return kit came. Multiple times.

DirecTV tried to charge me for insurance for the equipment in my home that THEY own for support. Am I not paying for dependable service? I told them no. They keep trying to upgrade my services and every time I refuse, there is some mysterious technical issue that arises - image freezing or receiver unable to locate the network, etc. Say NO to DirecTV and they will come back with a deal for you... everytime Cable and TV companies are crooks and we don't need them. I disconnected my service.

I was approached by DirecTV rep in Best Buy. The promotions was $150 Best Buy reward card and $100 Visa card along with a nice monthly discount for DirecTV. I received the Best Buy reward card, but for some strange reason, the other one never made it into the DirecTV database (go figure). After spending 3 hours being transferred to 15 different reps, I have been told that since it's not in their system, they can't do anything about it, regardless of the fact that I have the original contract signed by their representative, which spells out everything. I'm suppose to take the contract back to Best Buy to validate the contract, but they still don't think there is anything that can be done. I was told if I was not happy that I could leave DirecTV, but would still be liable for the contract I signed. They're not liable for what their rep signed, but I am. Also had to straighten out the first 2 month's billings. Wonder what the 3rd month will bring?

I have had the worst experience possible in trying to undo a mess that DirecTV created for my bill. They were double charging me for two contracts. I have spoken with probably 15 people, spent 8+ hours on the phone, been hung up on multiple times, disconnected multiple times, have told my story over and over again without my situation being resolved. It seriously has been the worst customer service I have ever experienced from a company. It is STILL NOT RESOLVED!!! I am beyond frustrated! I hope to be able to cancel my contract with them.

I pay plenty of money for the service, and expect to get good service and everything that comes along with the package, but I have always had a problem getting the website to work. When I try to watch something online, it always tells me I have to download the DirecTV Player. I then download the player and shut down the browser like it instructs me to do. When I re-open the browser, it tells me the same thing - that I have to download the DirecTV Player. I have been through this cycle several times. I have succeeded a few times with the DirecTV Player only to be told I have to download the Adobe Flash Player. I already have Adobe Flash and it works just fine on other websites, however, I have tried updating the Adobe and even deleting and re-downloading it. The DirecTV website still tells me the same thing - that I need to download Adobe Flash.

I just got off of the phone after nearly 3 hours with DirecTV to set up new service. They are awful!!! In September 2017 I moved into a new apartment and tried to get service. It actually was two months later than I was supposed to as the previous tenant was evicted for beating up his girlfriend, thereby causing the police to visit the apartment often and also for massive destruction of this place. Anyway I called DirecTV that month and everything was all set up to go. Just hours before the install guy was set to show up, I was told that there was already service here. I said no I just moved in but apparently the guy did not disconnect his service. I offered to fax a copy of my current lease but they still said they needed to speak to whoever has service now and he is gone from here. Ok fine.

I have been receiving phone calls daily from DirecTV that I was not answering. I finally answered to see why they were calling. The individual confirmed it was DirecTV AT&T and not someone else. He stated I was eligible for a free 3 month trial of channels 565 - 573. If I wanted to keep it it was an additional $4.99 monthly. I agreed to try it and he stated it would be on in 24 - 48 hours if not call DirecTV back. 48 hrs later no programming - so I called. After asking if the call was a scam the person said no they are making calls to customers. He looked up my account and said it was not on because I was not eligible. He stated though he could sell me other packages since I was on the phone! SCAM.

Customer service sucks. They barely speak English and take forever to answer a question with an answer they must have made up out of the blue... and try to find out why my bill is double. It is impossible. They lie to you to get you to sign up then give you 24 hrs to change your mind... and most of that is sleep time... and I am not happy with the time I have spent on phone and getting stupid answers, and nothing to do with my bill, where do they get these people. Just not a happy camper at all. Sorry I left the other service I had to have headaches caused by boxes of rocks for CS. Then still have no answers, and cannot get answers. Just pay your bill and next month it will go back to what it was to be.

I cancelled Comcast for AT&T Internet, this has been the worse experience with Cable T.V. since 1981. Not one day has passed that I have not had trouble to the ATT package, either the T.V. or Internet has an issue. As a child we had 4 channels on a 12" Black & White, and it was better than this. The On-demand actually has commercials, the internet does not work in a 2 bedroom Apartment in all areas.

My t.v. was sent out for a minor repair to the premier protection plan. It came back with scratches on it screen has a hole in it. They said it is UPS not them. UPS say it is DirecTV. I called both and no resolution. Directv says they will call me back and absolutely no call. I have premiere protection plan but I think it's a scam. Then they won't refund me my money I put into plan or fix my tv. I just want to warn people. This is not why I served my country, to be robbed like this.

I went to cancel my service with DirecTV and they told me I was still under contract. They said they were out here in October 16 of 2016, I didn’t recall anything of the sort. They proceed to tell me they lower my bill, it was lower to one month, and now it’s back up to where it was, I told them flat out I can’t pay ridiculously amount of money for something I barely watch. They need to realize if I can’t pay 123 dollars for tv, who can? Talk about oh thank you for being with us, more like money hungry. Cable company, phone company just need to understand not everyone makes a 20 bucks an hr, there should be an option like hey I can’t afford to pay you but you’re going to charge me to shut off my services, how is that fair? I wonder how the heads of company sleep at night when they walk on the little guy, my advice is buyer beware.

I wish I had read these reviews before I enmeshed in the WORST!!! customer non service that I have ever experienced. After being hung up on three times for no reason except for being angry. I have been trying to resolve an issue for three months with the DirecTV equipment. This can only be resolved by one of their technicians who won't be available until after the new year (the conversation was held on Dec 23). Meanwhile, we still have no service and are expected to continue paying our bill.

How I got placed with DirecTV was I called CenturyLink to set up internet services in my home. I wasn't dissatisfied with Dish Network. I just wanted all of my bills under the same contract, and Dish told me I didn't have high enough credit to qualify for internet through them. I called my internet provider and they are partnered with DirecTV, and told me I could have satellite, a home phone, and internet for one hundred and fifty a month, so I switched to them.

What a waste... I spend $200 a month and have been a customer for 20 years... The new acquisition by AT&T is a joke. I have an "on demand" service... After getting into a show for 15 minutes the on demand drops the show and I go back to whatever regular programming I was watching. Then I have to start from the beginning. On demand has a glitch and my speed to the TV is over 60 mbps, So that's not the problem. The problem is the service center is manned by people that barely speak English. (They need to pair dialect to dialect) like I do in my company. When I get a Hispanic family I have them with a Hispanic speaking sales rep. It's courtesy to them and much more efficient. If Xfinity was in my area I would be gone in a flash.

Horrible horrible service. Always freezes at least 5 to 10 times a day. The guide is never right or on time. DVR is useless 80% of the time. A show or movie will not. load because it can't connect, or the movie or show will freeze AT LEAST 20 times due to buffering. I've called multiple times and they blame AT&T. When I explain that's funny when I had ATT Uverse I NEVER HAD ONE OF THOSE PROBLEMS... I get a reply such as, "Well I'm sorry sir. I don't know what to tell you." DirecTV is absolutely the worst absolute worst TV company on the planet. I would advise anyone and everyone to stay away from DirecTV. Is absolutely worthless and they charge way too much money. Soon as Google Fiber is here I'm dropping their ass cuz they couldn't compete with 56k modems.

Had lost tv connection with DirecTV 4K receiver. Called customer support and they referred me to technical support to make an appointment for technician to come to my home. Technical support advised me that I would have to wait for three weeks before they could send out a tech. I waited three weeks and on the day of the appointment they notified me via phone recording that they would not be able to keep the appointment. So I had to spend another two hours on the telephone to reschedule another appointment. This time I was advised that they would send out a technician in five days between twelve and four pm.

The worst customer service ever. The left hand doesnt know what the right hand is doing. DirecTV will quote different prices then what AT&T does, they do not honor the prices that were given. Also their equipment is old and outdated... Stay away!!!

Faulty equipment. Keeps rebooting over and over again. Called DirecTV, and they wanted us to pay for new equipment. I canceled our account immediately. I am not about to pay for malfunctioning equipment when it isn't our fault!

I originally cancelled my DirecTV to go with Spectrum, when to my surprise. I received my bill and a 440.00 cancellation fee. I was unaware of the fee. So, to avoid the fee I reconnected the service. I was told I will receive premium channels at 75.00 a month. Again, to my dissatisfaction I am not receiving any premium channels. So, I called and was told by the rep he would look into it. I waited for over 15 min for the rep to inform me he couldn't transfer me and the reason I was on hold for so long was because he couldn't find his headset. Then he gives me a number to call. I call the number 18005315000. The woman said my service was cancelled. Now by this time I am extremely frustrated. I tried to explain again and guess what? We get disconnected. I have never been so dissatisfied with a company before, but congrats DirecTV you are the worst of the worst.

DIRECTV... It is a crime!!! They get you in a two year contract then after 12 months raised my bill by $45. When I called they said they could only lower my package and still charge me $20 more. I urge you not to get DIRECTV... go with your cable company.

In moving from TX to NC, DirecTV told us to keep our equipment and they would keep our account on hold, until we were reestablished. We spent 3+ hours on the phone explaining our situation, to reinstate our service, after a two month gap of no service. With the new service in NC, new equipment was installed. We were told that someone would contact us to return the old equipment. After two months of waiting, no one called. So we called DirecTV. They took serial numbers of our old equipment and we sent it back. Week or two later, we received a bill for nearly $500, because we had canceled our old service from Texas. We called again to protest their early termination fee, since we did not terminate service, nearly at it on hold until we moved to a new state. We are still fighting the charges on the early termination fee! To no avail! They need to get their act together!

Since AT&T acquired DirecTV the quality of the service has continued to decline. The DVR receiver constantly freezes and takes several minutes before channel will broadcast or allow the channel to be changed. DVD recordings are often difficult to access. Directv suggests an upgrade to the equipment, which I've done but this always comes with an increase in fees. For the price that's charged the service should be better/more reliable. I am discontinuing my service and switching to another provider. If the service isn't any better at least I'll be paying less. Goodbye Directv, if service doesn't improve I doubt I'll be the only one to drop you.

I pay more the 2500 in one year. Only last two months the bill was 500. That's why I cancel the contract. l was pay 107 every month. After the two months they start up cost bill. I will never going to hiring this company again.

It all started when I received a letter about them discontinuing the Genie Go. I called, as instructed in the email and they came out to replace my equipment so that I could have the features that I PAID for with the Genie Go. Note: the email CLEARLY states "We'd like to offer you a complimentary upgrade, without a new programming commitment, so that you can continue to enjoy your shows and movies on the go." When I get my first bill after the fact, it's more, so I call. Not only did they sign me up for a new 2 yr contract they added new equipment fees. Canceling will now cost me about $450. A customer service rep. then tells me that they will have someone review my calls and get back with me, since I was told "no new agreement". A month later still nothing.

Had two issues. One tv would not turn on about every third time. Same problem the next day. Another tv upon using the DVR would lose sound about every fourth time when FF. Again. Same problem continues next day. Service was performed 12/19/2017. Then you try to call with the preferred customer number and they try to get you to get off by leaving a VM and they then set up an appointment without speaking to you. Garbage. Why am I paying these incompetent ** to do nothing?

Ordering the service was a breeze. They have well-trained salespeople who forget to tell you about a few things, like the "hidden charges" - we didn't really understand what that meant until we received our first bill - and the two-year agreement with only one-year rate guarantee and the penalty for early cancellation. You have to be a DirecTV lawyer to understand the contract and charges. We ended up paying a lot more than what I thought I had been quoted on the phone.

I am so sick and tired of dealing with these people. They will sure take my money but to talk to anyone who wants to help you is ridiculous! I will never ever sign up for DirecTV again and I will tell everyone I know not to deal with this company! Do NOT get involved with them!

One of the reasons I left Dish Network to go to DirecTV is they offered a $200 rewards card. By the time I got someone to help me my rewards were expired and they won’t help. As soon as I get a chance I’m getting rid of my AT&T cell service and the DirecTV and internet service. They’re going to lose my $250 a month payments over a $200 rewards card. I already filed a complaint with the BBB.

I had DirecTV for a little more than one year. I broke my leg last October and had never had satellite or cable before. DirecTV had a deal where I could hold my price for the full two year contract (according to the representative that signed me up). Once I hit one year, they nearly doubled my price stating that I signed an agreement that required me to have AT&T cell coverage after year 1 in order to retain that contract price. I would never have signed this arrangement as I have a company phone and do not get to select my provider (this has been the case for over 6 years, by the way, it isn't a new corporate deal)... I called to ask questions about the reasons for the increase and explained that I was not aware of the stipulation and was basically told by the representative that my best option was to find another satellite provider.

Signed a contract that states very clear the terms. They changed my price saying I need a second service to continue my price after a year. Contract that I have a copy of does not say that and I was never told that... Freaking liars. I will never use them again when this contract is up!!

I was a DirecTV customer for over 15 years until we had to move to a location that I could not have a dish. After 2 years with Comcast, I decided to try and see if I could place a dish on the tenant’s balcony above us (underneath it). So, I called DirecTV asking for a quote. After receiving the quote from Mary, I let them know that I could not go forward with the process until I spoke with Comcast (I needed to find out how much it would be for the early termination fee) and also needed to speak with the tenant to make sure it was ok to use the underneath of their balcony. I was then asked to give them my credit card number which I asked "Why. I am NOT going thru with this until I make sure it is feasible." I was told (in a thick foreign accent) "Do not worry Sheryl, this is only to hold the promotion pricing in place." After 10 minutes of questioning this, I reluctantly gave in and was told “THIS IS ONLY TO HOLD THE PROMOTION PRICING IN PLACE”.

After being with DirecTV for our forced contract (2 years) we decided to cancel because of the very poor service. A lady called me on the phone and insisted they could correct this problem. She made promises to send out a "senior service rep" who would install new and updated equipment. My first complaint was that they had installed the satellite on a rose trellis... Of course every time my roses grew up around the satellite or the roses moved in front of the satellite... It interfered with our service. Of course we were responsible for trimming back the roses and ruining the beauty of the trellis! The previous service reps had said we had no other options. He (the senior service rep) said, "Of course you have other options! We can drill into the side of your brick house or put it onto your roof."

I think this is bad cable company. Came out 5 times still said they cannot hook it up cable. Don't waste your time or money. Don't waste your time with them. All they do is make promises they can't keep.

After 15 years as a DIRECTV customer, I am moving to DISH. I was told, by a friend who is an employee of DIRECTV, that there was a 'promotion' available for the holidays. I was also told that DIRECTV would try NOT to honor the promotion, but that I should be persistent. That alone didn't sit well with me... hidden promos they try NOT to honor? The promo was for $50 off my monthly bill for a year. When I called, I was told that the promo existed, but that my account needed to be current to be eligible. I asked if I called back the next day to pay my (1) day past current bill, would I still qualify for the promo. Travis indicated YES, he guaranteed it.

They gave me a 549 bill for one month of service and 2 dishes on my 1 house. Now being charged for early contract termination. Done with Sam's Club too because let these guys lie and harass you on every visit.

I called in to upgrade and confirmed if I buy new TVs will your company be there to connect the new cable boxes. Yes, of course. So I wait the week and the 4 hours for installation and get a call that the equipment sold is not available. So I get a new appointment for equipment that is available. And the technician doesn't show up again. So I call in, I am told someone will call in 30 minutes. Of course they don't. So we call in again and are told to reschedule. Well they missed it twice. I am not waiting again. What is my guarantee of service and recourse. If I have to be recorded to make a 2 year upgrade of service by sales why can the company not provide the service agreed upon? Apparently there is fancy intercompany chat but no inventory or technician for installation.

DirecTV is lying when they say they have the best customer service for 17 years. I've had DirecTV and they have the worst customer service ever and their reviews are horrible. Customer service agents can hardly speak English and they don't listen to you. Horrible, horrible customer service and I don't have enough space to write but if you don't believe me try them out and I guarantee you will regret it and the high definition sucks. Do your research people to not let them trick you.

DirecTV and AT&T are at it again. While they are supposedly the same company now they have vastly different company policies that neither can seem to keep straight. DirecTV just informed me that their contract locks you in within 24 hours after install while the call center reps and store employees insist that there is a 30 day satisfaction period. I was promised that the ETF would be waived, but 3 weeks later I just got it. No one is interested in helping resolve the issue. I have spent over 25 hours working to get all the different issues resolved before I cancelled the service. I have another 3 invested in this ETF nonsense. Stay away at all costs.

We have had DirecTV for almost 2 years now and after the three month special we asked for the premium stations to be removed along with the NFL Sunday package which we never ordered also to be removed. Come to find out almost two years later they were never removed and we have been paying this the whole time. It was just recently brought to my attention of how much it was costing and when I called DirecTV on it they said that they saw that it was removed but it was put back on accident and that they would send that to their manager and have it taken care of, now after waiting 2 days I call back and they are going to credit our account from May until now but only when we pay the outstanding balance.

Ever since they switched to AT&T they are horrible!!! Nobody knows what they are doing and all I hear is basically, “Oh sorry, not my department.” We had issues ever since the installation. I guess that should have been a warning there. Don’t even bother with them. It’s not worth the headache!!

I have been with DirecTV for almost 3 years, in June of 2017 I scheduled my move and to have a technician come out to install my equipment at my new residence. I will say that this was completely painless, our technician was named John and was absolutely wonderful. Even gave me his cell number if I had any issues I could call him directly. Now jumping forward to today, I am now residing in a new place and scheduled the move on Monday the 11th, I was notified that since this was my second move this year I would be charged $149.99 for a technician to come out to do this, I have no issue with that other than they proceeded to deduct that money before the install was ever completed. My appointment was December 15th between 8am and noon. I took the day off so I would be able to be here for the install.

I called DirecTV on Dec 1st right after I paid my bill and noticed that I was overcharged and spoke with a rep. I told them I was overcharged and wanted to be refunded my money so she supposedly put in a request for it and said it would take 5-10 business days (typical I expected it) and I would receive a email when it was all done. I waited till the 11th called and was told no such request existed and they would have to redo it. Of course I asked to speak to a supervisor and she repeats her script and after that I still requested to speak to a supervisor, she puts me on hold and then the phone starts ringing (on their end) and ringing and ringing so after about 5 min of this I hung up, called back, go thru the whole thing all over again, ask for a supervisor and finally speak to this very nice lady who was a supervisor.

I called about an ad delivered by US Post office in the mail. Offer was for $55 a month package deal in a combined bill with 2 year agreement. Was supposed to be. Did I get a shock in about 2 weeks. 2 different bills. 1 from AT&T for $81.72 and 1 from DirecTV for $90.95. Over 3 times what I was told on phone. Never mentioned installation charges of $99 for AT&T internet billed in 3 installments of $33 a month and $10 a month equipment fee. DirecTV bill had added $35 activation fee which was supposed to included free. Customer service is no help at either place. All I got was transferred from one agent to next with no remedy.

I can't even believe I am taking my time to write this but I am so very disappointed in the lack of efficiency and service that I cannot let this go. I will try to be brief but it's a long story. We moved in October 2017. The technician who hooked up our existing DirecTV equipment offered to get the $199 fee waived since we had some issues with the setup that required a second tech to come out. He called DirecTV and they agreed. However, when our October statement arrived they charged the $199 fee. I called and spoke to a Customer Service associate and they had to transfer me to a Supervisor. The supervisor assured me the fee would be removed and noted the account (total talk time 57 minutes, repeated my situation 2 times). I paid the Oct bill minus the $199.

Have been with Directv since 2007. Switched after hurricanes Frances and Jeanne left us without cable for almost 2 months, and our neighbors who had Directv got service as soon as they put their satellites back on their roofs. Sunday ticket was always a factor in that as well, and I usually got them to either waive the fee or significantly reduce it if I called before kick off every year. I figured I was paying for it anyway in excessive monthly charges. The customer service people were so easy to deal with... pleasant... eager to help.... knowledgeable. But as I feared, this has all changed since ATT bought Directv.

DirecTV customer for years. I get to call them once a month to discuss either how my bill went up, or billing problems, or price increases, etc. I'm never lucky enough to get a fluent English speaking rep. Finally was going to change service and they promised me a good price with only a 12 month contract. Good, but then the following month they raised my bill back up because of a 2018 price increase. They never explained to me that it was coming. I called to cancel my equipment protection plan of $8 per month today to keep my bill low, and they said if I do that, I will never get any upgrades to my equipment and will have to pay for all service calls, etc. You can't win for losing... Don't, and I say don't go with DirecTV.

Called DirecTV multiple times on the audio problem on new HD receiver. Every time their person said that they will make note of if nothing been done. Also had appt with DirecTV today. They never showed up to my house. Took day off for them. No good reply from DirecTV. Wait some more.

Whenever I call there about a question the rep just makes up a answer! And then when it doesn’t happen and I have to call back, they say ”well I am sorry you were misinformed.” Or here another good one... "Well they didn't document that in their notes!" And love when you are on hold forever! I’m not lying when I say I talked to 5 reps (because they keeps passing me off) by the end of the day. I was on the phone with DirecTV for 5 hours!!! For the year of 2017 I was told because I was NOT in a contract with DirecTV I got a rebate. So I received $40 a month for 12 months! And was told to call back each year so I did. Was told I’d get same rebate and when it didn’t happen I had to call back and of course it was a hot mess! And they said it conversation never happened? I even told them his name! And demanded they listen to recording.

I had a similarly horrible experience with this company's customer service as other reviews I notice on this site. To give some background, I've been a CenturyLink customer for about four years, and, for the past year, have subscribed to their cable services. I rarely ever watch TV and consider cable to be a waste of money, but my wife has a few shows she watches every so often, so we tried it out for awhile. When CenturyLink switched from Prism to DirecTV, they simply scheduled a service request to come to my house and install the cable box without my knowledge or approval. My wife, not realizing at the time that we were being hastily pushed into a new cable contract, signed for the cable installation.

I have been a loyal customer for over 20 years. Starting last Fall, all contact with DirecTV has been horrible. The last 2 days continue to show how unreliable they have really become. Yesterday I called to drop a service they had promoted before they started to charge me for the service. The rep I talked to hopefully did what I asked. While I was on the phone he told me I was eligible for a new equipment upgrade. I asked if it cost and I asked if I had to extend my contract. To both the questions their rep told me "no". Great, I went ahead to get the upgrade to be done on Wednesday.

I just spent the last 1.5 hours on the phone speaking to 5 different people. From reps like TRACY (in combine billing) to another chick (unknown name from combine billing) transferring me back into the queue & transferring me to a completely different department! Don't waste your time or effort with AT&T/DirecTV!!! The managers are NO help which explains why their reps act as awful and rude as they do! Save your money. There are far too many options out there to waste time and energy on this junk!

15 years with DirecTV. Always paid extra because the consistency of the service was better than they have nosedived in the last 3 years. Technicians half are lazy and don't know what they're doing. Not proper wire hook ups or buried lines. Now since we got our upgrade to the new genie what a nightmare. The boxes are complete crap. They are oversensitive and don't work properly. I have been without continuous service for over a month now. Had an appointment. No call. No show. Then two days later the tv started working again. Goes in and out constantly and it's not because of the weather. Finally got another appointment today. No call. No show.

I cancelled my service with DirecTV in July of 2017. They sent me boxes and instructions to return my receivers, which I did along with the card for them. I had a balance due to me which was to be returned to me by a gift card. About 3 weeks after I returned my receivers I got a bill for $150.00 from them saying that I never returned my receivers. I called and we straightened that out and was told I was going to receive a card for $125.00 for a refund... I thought that was odd since I had a $156 credit before this thing went sideways.

I bought a Roku 4K TV and I got a free 30 day trial of Directv Now. Glad it was free because it sure isn't worth paying for. I watched it on my PC for 2 days then all I would get is a grey screen, no error messages just blank no links. I'm thinking if I can't access my account I can't cancel so I went to Directv thru Roku and there are nothing for an account and no way to cancel. That's a sad way to keep customers. I tried another PC and actually got to my account and I CANCELED after 4 days. It's not worth watching because if you can get a picture it will freeze every few seconds making a 30 min show last 45 min. It continually loses my signal and goes to the "BOX". You'll see the "BOX" a lot.

Walked into the AT&T store & a rep started bragging of how awesome the “AT&T and DirecTV package” was. The final installation was with a DirecTV rep and please hear me when I tell you, it’s AWFUL! I bought the plus package and it’s AWFUL! The stations they promised never come thru, the remote control is loud, clicking from infomercial to infomercial. You thumb through 200 channels only landing on old reruns, stereotypical garbage. It’s the worse! My advise - DONT GET DirecTV. And the worse part is when they tell you to “connect to the internet to get better service”. Once you do, you literally get nothing more but them monitoring the channels you watch. I hate it!

They promise you that they will correct something and don’t come through and have to constantly keep calling to make sure they do their job right. When they know they are the wrong, and they have nothing to say, they have hung up several times or put you on hold then hang up. By far the worst experience I have ever experienced. I would give them no stars by how incompetent their reps are and doesn’t seem that they discipline them from doing their jobs poorly and improperly. Would never want to have their services again. They will sign you up for contracts you don’t agree on and for services you didn’t request and don’t honor the gift cards that they promised they would give you. It’s all a big scam and I hope my experience doesn’t happen to anyone else.

Customer service sucks, if you can even understand what they're saying, techs come out and don't even try to help you, finally got a antenna and much happier and I don't have a $120.00 a month bill. Would love to see them go out of business.

Cannot watch Netflix without purchasing something like Blu-Ray or a game console. Cannot use my headphones, cannot connect my older surround sound. All these thing I could do with my previous satellite provider (Dish Network) without spending more money. To get customer support, I spent over 5 minutes pushing this button and that button and still couldn’t get the help I needed. As soon as my contract is up I will quit Directv, never to return.

I called to ask why they do not broadcast some channels in high def and they actually lied about it, i.e., channel 374 is free and provided to them in hd, but they intentionally down-grade it to standard definition and then send that out to their customers! This after they charge us all a fortune. I will be looking to switch asap! Very aggravated!

AT&T badgered me for a year to go to DIRECTV to save money. I was happy with Uverse, though, and had hated satellite dishes in the past due to poor reception. I was told that technology had changed in the years since I had dishes (both companies), and that I wouldn't have all the weather-affecting outages. Not only do I now have the frequent outages, I now have ANOTHER hole in my house. Techs came out twice, thinking move the dish, but last guy told I was getting the max signal where it was. Then they charged me for the visit, after saying they wouldn't since I was so unhappy with the service (wasn't easy to get the credit - a lot of time on the phone).

DirecTV set up an appointment for Tuesday, December 5th between 8:00-12:00 pm. Called at noon to let us know they did not have the equipment. Set up again for Thursday, December 7th between 8:00-12:00 pm and again called at around noon to let us know they did not have the equipment. Again, set appointment for Saturday, December 9th between 8:00-12:00 pm. No email or call. Finally contacted them after being on hold for 40 minutes for them to tell me they couldn't reschedule until next Saturday, December 16th between 12:00-4:00 pm. She said it was guaranteed. I asked, "What does that mean?" She couldn't answer me. The absolute worst service. Our time means nothing to this company!

In October 2017 we were approached by an ATT rep to switch our tv service to ATT's DirecTV service promising that we would only have one draft from our checking account. Well, to our surprise our cell phone charges are being drafted but not the DirecTV. We had this arrangement before we switched. Assuming that ATT was doing what we agreed of one bill for both, they disconnected our DirecTV service without warning. I called and paid the bill and then went through 5 different numbers before I finally reached a department who said they could help over and over. They said they would combine the bills but would take 3 months to go into effect. REALLY???

Directv sucks my internet and my cable! I called them on 12/7/17 to cancel my service. I didn’t cancel because the representative told me it would be $460 to cancel. I don’t want to pay no $460. Now that’s too high for this ** cable that is highway robbery! I got Directv on 12/1/17. I’m not please with them at all. Internet doesn’t work and the cable channels goes in and out! I hate this ** sucks then when I called they kept connecting me to different people! I was on the phone with four different representatives and no one couldn’t help me! They was like, "Oh I have to switch you to AT&T. Oh I have to switch you to Directv" just stupid but they didn’t have to keep switching me to nobody when they wanted my service. I just want to cancel everything. I don’t want this ** anymore!

I had a service call that I was told was no charge. It showed up on my account for $99. Called DirecTV and they agreed to remove the charge, sent me two emails to confirm the charge reversal. The next bill it appeared again. Called again and was told it had been removed. The third month it appeared yet again and when I called was told that they wouldn't reverse it and basically tough luck. I have been a loyal customer of both DirecTV and AT&T for 17+ years. Never had a late bill pay or anything.

I have spent several hours on the phone over the last 3 months trying to get my address and my phone number correct. There is no concern or complaint department or contact information. As of right now I have been told someone will reach out to me within the next 24 hours but I am not holding my breath. Completely unacceptable.

I originally signed with DirecTV on the promotional rate $19.95, where is the price was guaranteed for two years. I have only been with DirecTV for a year, price guarantee got to 62.06, was tricked into a contract that was opposite of what we were promised. I spend hours and hours on the phone with DirecTV contacting customer service, they keep me on hold for an hours, and then they hung up on me. I only I’ve been told lies after lies, and taken all around the world. DirecTV is horrible and I cannot wait until my contract is up. THESE PEOPLE ARE SCAMMERS AND LIARS. I can write a book about how many issues I’ve had with DirecTV. I hope our government can resolve these problems with DirecTV or shut them down. Please people needs your help.

Wow! I should have read the reviews posted about DirecTV before I went and purchased a two year contract with them. I'm only three days into my contract and hook up for DirecTV, and I was notified about a problem with paperwork that needed to be signed or my hookup would be disconnected. I asked service person (Emanuel) what was the issue. Emanuel said, "You own a condo," and before they were to connect the service and place the dish on the roof a notification to the property manager needed to approved. I told him, "It's too late for all that. You already did the installation." He said, "That's why I need you to sign consent form." I told him if I would of known about all this red tape I wouldn't have purchased DirecTV. He threatened to turn off my service if I didn't sign. I told him, "Fine and come get your equipment too."

So everything was fine with DirecTV till we moved. We wanted an internet and cable bundle which they did not have so we had to have two separate bills for internet and cable, upwards of $400 a month. Not only that but they did not come out on our scheduled installation date and it took two months for them to come out to my house. Mind you, I also was paying when I didn't have service. Got offered a better deal in my area for $140 internet, cable and home security bundle, switched with no hesitation. I told DirecTV I was canceling and told them I'd return their equipment, so they sent me a box to send them back in. During that time of them receiving the equipment, they charged my account $912 without my authorization.

I called DirecTV to inquire about the overcharge on my billing for 3 months from 78 and change to 112 and change. The man I spoke with had an accent so thick I could not understand anything he said. He finally transferred me to another man who was maybe a little easier to understand but still not good. He told me that was the amount I always paid. I assured him it was not. I know how much I pay. He argued & insisted this was what everyone paid. Grrr! I told him then I can just have it turned off. Then he said wait and transferred me to the loyalty department. The woman I spoke with told me she could get my bill down (still not enough).

Multiple problems never resolved plus I have informed EVERY customer service rep that has ever called on behalf of DirecTV that my husband is the only one who can respond to their questions, offers, etc. and asked that our records reflect NO CALLS before 6pm. These illiterate idiots call weekly, multiple times even in the same day. Every time I ask for a supervisor they hang up! Their C/S and telemarketers are ridiculously inattentive, non responsive unless they think you will buy something, their product is inferior and their customer service representative's attitude is outrageous! I WOULD NEVER, YES, I SAID NEVER RECOMMEND USING THEM, CONTRACTING WITH THEM OR REFERRING THEM! I can not warn anyone intensely enough that they are predatory, full of promises w/o any follow through and always want money to fix anything even their contract leased equipment! They are a joke!

DirecTV does not announce outages immediately. I rebooted, unplugged and kept trying to get my channel to work last night, after trying unsuccessful chat, I called, and found local affiliates had problem. If the notification would have been up 15 minutes earlier, it would have saved a lot of problems on my end. I would have known to wait.

I've spent half of the day yesterday on the phone with DirecTV trying to get the connection back on one of my TVs, so eventually they've scheduled a technician to come to my home today between 12:00 and 4:00 PM to fix the problem. Although I had two automated calls from DirecTV to confirm the appointment, nobody showed up. I've called them again, but it seems that not even the tech supervisor knows what's going on, so I was asked if I wanted to re-scheduled. Very frustrating! No wonder they are losing so many customers!

One of DIRECTV representative asked me to try a 30 day trial. They said there would be no charge if I canceled in 30 days. I did that and they have been hounding me for a $ 625 cancellation fee. I have spent 4 hours on the phone trying to resolve this dispute. Finally they told me they are not responsible for the lie their sales rep used to sell DIRECTV. This has been the worse experience I have had with any provider.

I had called last week to tell them my bank account was hacked so if the payment declined that is why, the representative told me I was fine and that if there is an issue someone will call me to make arrangements and not cut me off. Well lies lies lies. I woke up this morning and my service was cut off. I called and of course there is nothing they can do. Me being me I hung up. There was no point in me talking to them anymore. I plan on sending my boxes back and tell everyone I know that they are bad and their customer service sucks. Everyone save your money and go with a different company cause they don’t care at all.

We requested our service be cancelled as of a certain date. Service was turned off one full day prior. No final bill was ever received. We received 3 emails telling us equipment retrieval kits were on the way and we never received them. I called DirecTV and after waiting for an eternity, was told their policy had just changed and they no longer send out retrieval boxes. Instead you are to take all equipment to FedEx and they will know what to do with them. We went to FedEx and waited 40 minutes while the FedEx staff figured out how to go about entering each serial number into their system in the correct place in order to ship the equipment back.

I, like a number of people posting here, continued to be billed after I dropped service. After numerous phone calls, I was told eventually that I owed nothing and was actually owed a small refund. Well, the bills kept coming and I kept calling. Now I'm told they have no record of anyone telling me that I owed nothing. I will pay their bill and hopefully I'll be rid of this company. It is no longer worth the hours I have to spend on the phone to try and rectify the problem. Avoid this company at all costs.

I spent over three hours with them on the phone. I was told all was fixed. Then when they came out to do the install everything was wrong. I have done away with them and I am now paying more with DISH but would rather pay more than to deal with DirecTV and all of their lies.

Cancel service November 8; Customer service girl told me my cancellation date would be November 27; Now they charging me for full month instead of pro rate!! Of November 8. They are crooks. Incompetent!! Don't purchase DirecTV!! Kept transferring my phone call; hung up (accidentally right) because no one knows what they doing!

I have great disregard for DIRECTV. You start out at a decent rate for the first year. Then they raise your bill by $60. This is ridiculous. So you call about how high your bill is and they give you a break on your bill and even offer you HBO or one of what they call (premium channels). {I rarely ever watch premium channels if I have them}. So they tell you to call back in a year to see what they can do for you. You call {because they told you to} and ask about what they could do for you. They tell you they can give you a lesser package for less money. I already have the second to lowest package they have. So they say {we can offer $5 off your bill to sign up for auto pay}. Again ridiculous. I am cancelling DIRECTV and would advise anyone not to get DIRECTV, because they do not stand by what they tell you. They want to stick it to you. Not a good company and if this is how DIRECTV/AT&T treat their loyal customers, well then they should just not have customers.

Just ordered a 2 year agreement, 5 install attempts later my audio still drops out. Calling to cancel service. They tell me it has been over 30 days and have to do the early termination. Working with them to waive that as the issue is not my fault and the excessive install attempts were no fault of the customer. This is the absolute worst customer service I have ever experienced with anyone. I would not recommend this service to anyone at any price.

We signed up with DirecTV because of a promotional. Our bill was to be $25 a month, conversation and everything was recorded by us. So far, every month we are having to call in and dispute the monthly bill charges. Bill was also paid in full and suddenly a $4.19 charge appeared on our bank statement because we are enrolled in auto pay. I checked our online statement to see what this charge was about and we still do not know what this charge was for. I cancelled the auto pay because we should not have to worry about what they are charging us. This 2-year contract is B.S. if they cannot fulfill customer service satisfaction. I am regretting switching to DirecTV.

They allowed my ex boyfriend to turn service back on in my name, they admit that but are still harassing me for the bill. I have spent many hours waiting to speak with them. Spoke with the fraud dept, they promised to resolve this and I am still being called telling me I have an outstanding bill... Will it go to collections? Who know. All I know is I am feeling harassed for a service I never authorized.

We cancelled our DirecTV and they continued to charge our account. Of course, we did not know until credit card bill came. When we called, they said there was no record of cancellation. After several calls, and being told not to pay the bill, we receive a letter from collection agency. I am very disappointed with them - we only want a fair deal.

I had service them 2 years ago, when they were not part of AT&T, now recently move to a new area and called for a quote. My credit back 2 years ago was not good, and I left some small refundable deposit. Now my credit has cleared, repaired and it is in a very good condition, and was asked to leave $200 NON REFUNDABLE deposit... Who has ever heard of NON REFUNDABLE deposit??? Sounds like a ripoff to me.

I have been a customer of DirecTV for about 18yr and ever since the merge of AT&T and DirecTV the service has extremely declined. Since October of this year I’ve had random charges to my added account. I have called in many times and spent many countless hours on the phone with them and my issue is still unresolved. I’ve spoken with several supervisors hoping they would be able to resolve the issue. All calls are now outside sourced and it feels like I’m on the phone with robots reading scripts. They continuously keep repeating the same thing over and over to me even if it does not make sense.

I contacted customer service via their chat function on Nov. 12, 2017 to cancel my service as of Dec. 1. I was on chat with them for about 45 minutes. Finally told them I had to go and just cancel my service. They kept trying to get me to get a different package and that they had some good deals. I told them no, just cancel. I finally had to sign off the chat, thinking that my service would be cancelled as requested.

I have been with DirecTV for 17 years. Ever since AT&T bought them the service went downhill. It took me over 20 minutes on 3 occasions to get a customer representative. It wouldn't take as long to get a customer service rep If they didn't have to read a script. A simple 2 minute call takes 20 minutes. Send the customer rep hung up on me. That's what you get for dealing with foreign countries to save a few cents. I'm ready to turn in my receivers.