DIRECTV

I saw that a payment was taken out for this service that I had cancelled on the app. When I called to cancel the service over the phone and request my money be refunded because I already cancelled and didn't want the service anymore, they told me that if I had called the day before they would have been able to give me a refund, but they are unable to do so now. And, that my service will be extended until next month. I told them I do not want the service until next month and I want my money back, they said they won't help me. It is because I said I found a cheaper service. I have been a loyal customer with them for years.

Will never use DirecTV or AT&T again. From the day I signed up with this company I've been lied to. The D2D salesmen who sold us on AT&T internet & cable told us one price for both. It ended up being that price for each service. We still continued to use your company until now. We decided to not have cable. I'm not in a 2 yr contract with Directv, but I'm still unable to cancel for 2 months now. I called to cancel and couldn't because I called after the 14th. Then I called back to cancel and was told it would end in Feb. It didn't. Now the payment was pulled again and I'm told I can get a refund bc there's usage on my account. Why wasn't the service cancelled when I requested it to be? I did not authorize any further payments for service. Canceling this service should not be this hard. If they charge per day of usage why can't I be refunded for the service I just paid for in advance. DirecTV is trapping me with made-up accounting rules.

The fact consumers have to pay for upgrading to a more exspensive package (s) was/is a deal breaker for me & possibly anyone else. Cable companies have really gotten ridiculous with these put together packages, especially when each channel duplicates the other channel with the same movies, programs etc, etc... all day/everyday, plus have the audacity to expect more $$$ for certain/extra channels to be added to an already ridiculously overpriced package (s) (IS INSANE). Time to cut the cord on cable....

I was effectively misled in purchasing DIRECTV services. I was very clear when I spoke with the company over the phone that I was only interested in NFL sunday ticket, and DIRECTV, being fully aware that they were going to lose this product, misled me and didn't disclose this information. This locked me into a two year contract. Now having lost Sunday Ticket, I no longer want DIRECTV services. Customer service and management were unwilling to listen and are holding me accountable to a $400 cancellation fee after all of this. This is shady, misleading and just bad business in general. I don't recommend working with any business that operates in such a manner. I have cancelled services and would never be willing to work with DIRECTV, AT&T again in my life.

I have been with Directv since they have been Directv. 29 plus years. They only want a liberal source of news platform on their programming. They pay MSNBC and CNN along with other liberal socialist news stations a lot of money. They refuse to pay NEWSMAX anything. They lie to you when you call to complain about their decision to eliminate two conservative news stations this year. (OAN and NEWSMAX) I called several times and got different talking points that they have been given by their "leaders" to say to us disgruntle subscribers. LIARS LIARS PANTS ON FIRE!! The Elections will be coming up and they want to hide the Rallies. They want to hide conservative news and views from the American people. Sad AT&T and Directv for making the playing field one sided. I canceled my landline of 32 years and Directv.

DirecTV has the worst customer service of any company that I have ever delt with. Unprofessional, sarcastic (rep called me a liar). DON'T PUT YOUR CC OR DEBIT NO FILE! WILL MAKE UNAUTHORIZED CHARGES!

I was a DirecTV customer for many years. I recently found out that They Censored Newsmax. It is my opinion that any media outlet has no right telling its viewers what we can watch, so I'm cancelling my service. Roku is maintaining a Newsmax channel, so I will be moving my funding there.

I have been a customer of DirecTV for 15 years because of where I live in the country. I once had a traditional landline phone service but cancelled it. I tried to turn back on today and received the worst “support”. I was told they had to run credit check but if it was rejected, I’d have to pay $49 connection fee. I froze my credit as a security feature. So, they said I would have to un-freeze it, call them back and go through process again… after waiting 30 min for a rep. I told them to just run it, get the rejection and let me pay the connection fee because it is too difficult to unfreeze, call them back, set up service, and have my credit frozen again. A disabled senior citizen should not have to go through this just to turn back on phone service because I have blood clots to the heart and need access to a phone since my cellular doesn’t work inside the house!!!! DirecTV must be lead by Satan!

We live in the Highlands of Cedar City, Utah. We have learned over the past eight weeks that DirecTV does not provide technical support/service to mountain residents during the winter months. We have logged 12 calls to their service department over the past eight weeks after high winds affected our satellite signal reception. They do not have the capacity to serve customers who may live where it snows and have set and cancelled seven consecutive appointments for service. Their phone bank at customer service is trained to ignore the customer's complaints and repeat the same responses to technical difficulties. We have recorded phone calls with the same service rep wherein she confirms that even though they advertise to provide service/support, they actually do not have the capacity to provide this if there are winter weather conditions.

Because we are on a budget constraint, we have a package with very few channels. Just recently we have been having problems with major channels blacking out and having constant interference. We reported the problem to DIRECTV, but first they wanted us to add a protection plan for $100. I may be wrong, and I hope that I am but has anyone reported this as a possible reason to charge more for service?