DIRECTV Reviews

I would not recommend direct tv to anyone. When you get in as a 1st time customer they offer great deals, cancel at end of 2 yrs otherwise they will hose you. They don't care about the long term customers they have! It is so backwards, instead of providing great deals and keeping the loyal customers they would rather charge the loyal ones more. Like I said when nearing the end of your promotion start shopping else where and leave them. They are not loyal to long term customers.

DO NOT SIGN UP FOR DIRECTV! The service did not work. I called to cancel and was told I needed to troubleshoot or be charged almost $500 to cancel!! This is a horrible, horrible company. This is the worst customer service I have ever experienced.

First, if I could give a MINUS 5 star rating, that would be too much. We started with DirecTV January 23, 2025. We have experienced nothing but issues since. I have called, but issues still persist. The channels go in and out and error message of "We are experiencing temporary issues playing this content, please give it a moment and try again" or "video still loading, try again later".

My title says it all. I bought my DirecTV plan for someone who needed the service as white noise. This person was elderly and in failing health. I signed up with a no contract agreement with the sales department person. As anticipated, the individual passed away last week (6 months since getting DirecTV,) and today I called to cancel the service. Lo and behold, there is a 2 year contract in place and a $360. buy out. I would NEVER have agreed to this term given the dynamics and have clearly been dealt a bait and switch agreement.

They are the worse company I've ever dealt with. They send out their billing late and then you have just a few days to mail it in. No ways the postal service will get it there in 3 or 4 days so then they can charge a late fee. It happens to me every month, then they always going up for some reason sometimes twice a year, just as soon as Suddenlink gets their lines in I am done with this company, they are the worse ever. People if you can go with other companies for sure.

I decided to try ATT-Uverse internet for my family. Deceptively the customer representative when I asked about cable TV said that this could be provided. However, it was not made clear that this was actually through DirecTV. It has been no less than a nightmare, especially with DirecTV. The installer from ATT-Uverse did not properly install the device to stream DirecTV on one of our smart TVs. A second ATT-Uverse technician did finally get the setup done properly. However, in the meantime, DirecTV sent two more TV devices even though I called and explicitly told DirecTV the original device was working. Now I am being charged $120 x 2 for two extra devices that took > 10 days sent to my home.

Never use this company. They will keep raising your bill monthly for the same services. Also Lord forbid you go through hard times. They disconnect services and keep billing you for future services. Extremely hard to cancel services.. NEVER USE THIS COMPANY.

Directv has the most awful customer service I have ever encountered. They lock you in to a rate for a set period of time and then after that time has expired they constantly increase your price. Discussing your bill is extremely difficult. Canceling is extremely time consuming and difficult. To cancel you need to call, wait on hold for 20 minutes only for a representative to have to transfer you, then to have another representative harass you to keep the service for another 20 minutes. I cannot express how dissatisfied I am with this. The entire layout of this company. The only reason that I agreed to get them in the first place was because cable was not offered in my area. If anyone is considering getting DIRECTV, I would urge you to not.

Called to cancel and was told it would cancel the following month and I owed nothing. I knew that was incorrect since I would have it for the month of January. 3 reps told me I owe nothing. I received a bill for 2 mos. I called and was again told I owe nothing. They do not follow government rules. When a customers asks to terminate, they need to make it easy for the customer and are not allowed to pester you or strong arm you. DTV will call multiple times daily asking why. Why? You’re too expensive. Much cheaper to go with a streaming service.

I canceled my account in May. The account remained active through August. I have spent several sessions online and on the phone to resolve this. Today was just short of two hours on the phone, six transfers and a hangup. The situation is still not resolved.