DIRECTV

Direct TV is a streaming cable service that provided a large number of channels on their base package. The issue for us is that they continued to raise their prices. Each year, similar to internet service providers, they would increase our bill incrementally to return our service price to the standard retail price. They didn't offer us any additional channels, or any other perks, so cutting their service was not a hard decision. In two years, our price went from $49.99 to $69.99. When people are cutting their cable to go to streaming service and pay for what you get, it is difficult to continue that service if the price continues to rise.

I have had DirecTV for years. I left them for about a month and went to AT&T Uverse, that was horrible! I came back to DirecTV. They have improved their satellite dish from past years, so it does not cut off like it use to when there is inclement weather. However, if it's pouring rain or heavy wet snow, it will still go out. Lately there has not been anything worth watching on the premium channels. I have had better luck on the basic channels or by using one of the streaming services. They really need to improve their channel lineup. Streaming companies like Netflix and Amazon Prime have more to choose from.

I have not had many issues, except during a storm or high winds then I will lose Internet and this affect the dish. Most of the channels I do not watch. There should be a package that I could pick the channels, and depending on how many I pick should be able to have a lower price. They could also have a senior discount. Also a children's selection, where the parents could select and put in an area so they could enter just the appropriate channels depending on the child's age. Example would be for age 2-6 then another one for 7-10 etc. With the parent able to use a password for each section. I know this sounds a little overwhelmed, but if you have children you would know the frustration of going through these channels. I hope this will let you know how frustrating it is for the person or persons going through all the channels.

I had Spectrum for many years. And I liked it. But the price was increasing almost every month! Unfortunately, customer loyalty means nothing to companies any more. I understand cost of living increases, and that to stay in business, companies have to make money. Price increases are happening all the time. Costs get passed on to the customer. But, when increases are happening regularly, and it seems that companies are just being greedy, you lose me and my money. I went with AT&T because I could get NFL Sunday Ticket and see every game of the season. I had to acquire DirecTV satellite for the NFL package. But, (there's always a but), the service rep promised a total of $300 in gift cards, which is great. Or WAS great. I had called just to see who I would switch to. When the call ended I was promised the deal would be available. After consideration and research, I called back and took their deal.

I have been a long time customer of DirecTV even thru the merger/buyout by AT&T from Verizon, and they still answer the phone anytime I need to call them. I might pay a bit more now, but I don't have any issues. If I have any issues, I call right away to discuss what my problem is, and what they can do about it. Yes my bill is sub-$200.00, but I don't have anything bad to say about "DirecTV". I have been a customer for over 12 years. My mother got away from Comcast/Xfinity because her bill kept going up, and they kept taking channels away, so she came on with me probably 9 years ago and we split the bill, which helps. Thanks - Dan J.

I am a first time customer and I must say I haven't dealt with no unprofessional people in a while until now. Thanks a bunch. The tech came into my home and said there was nowhere to put the dish outside and left. Okay no problem. Point being is I'm being charged for something I never received and I called to get a refund and they acted like they couldn't find my payment. No service and they won't give me back my money.

I will NEVER have any service via DirecTV or AT&T ever again. If I could give 0 stars I would, they have earned it. I closed an account 2 years ago and wasn't able to pay immediately upon closing. Due to this, the amount was eventually sent to collections, which I completely understand. But what doesn't make sense is that several months later I paid the balance in full at an AT&T location near me with cash. It is now 2 years later and I have had a new collections account that was opened 3 months ago for the balance that was PAID IN FULL in 2019. Because I have no further records, as this was completed 2 years ago, I have to pay this balance YET AGAIN to remove it from my credit report. I am beyond furious with this company for doing this and I would not recommend anyone to use this service or be prepared for them to continue to take your money even after closing an account.

Custom service is outsourced. Very hard to understand customer representatives. Poor programming. They remove channels and replace with paid advertising programs. It's not worth the money. On a stormy day, you will lose service.

DirecTV satellite dish service call scheduled to re-install dish after roofing repair. Window given was 8am-5pm. No one showed up. Called tech support twice. Told ticket was still open at 1 pm and not to worry, someone would be here by 5pm. At 5pm when no one had showed up, was told ticket still open and dispatch then extended ticket to 9pm. No one ever showed up. Third call to tech support at 9pm and was told the ticket was cancelled due to some unknown error. Had to reschedule for another day, take another day off from work. Asked for the $49 service call fee to be waived and was told it had already been charged so there was nothing that could be done about it. $49 charged for a service call that DID NOT happen??? Shame on AT&T/DirecTV. Poorly done!

A lot of sales, a lot of beeping all night programs, what happened to CSI MIAMI, GOMER PILE, DESPERATE HOUSEWIVES, BIG BANG, And TAKE OFF CONAN, need good wholesome comedies and detective shows and learning about animals and involvement.