DIRECTV

My parents have had DIRECTV for over 5 years now after being priced out of local cable options and there's only one cable provider. God I wish they had Fios in their area. So they have DirecTV and we've had the same equipment since the first install. The main genie box is in the living room and it's been fine until 2 weeks ago the volume stops working. If the volume is not working on the DirecTV but it's working on the Roku that tells me, an IT person, something's wrong with the DirecTV box.

Wife got offered a deal by a sales lady at Costco. We switched over everything - tv / internet/ and cell service. Since then, it has been an absolute nightmare. Just spent 67 minutes on the phone with a supervisor in Idaho (I'm in Fresno Calif) - at the end, nothing accomplished. I have to call back in the morning and schedule the 3rd tech service call to my house. I could type hundreds of words on what has happened - hours on the phone etc. After months and two tech home service calls, the system still does not work. Just please, take my advice and do not do business with DirecTV - they will lie to your face - you will be as sorry as I am if you do.

In early June of 2022, we had a lightning strike and lost a receiver in our main living room in which we watch most TV. The next appt was 10 days out. When we called we spent almost an hour on the phone with Tech support who agreed we needed a new receiver. When the tech (outsourced working for MasTech) arrived, he did not have a receiver and only check cables. After finding cables were fine, he advised, he didn't have a receiver and that we would have to make another service call. When I called, the next appt was a month out.

I have consistently lose channels. They will not come out to fix. Pay for a premium sports package that is no longer available. Pay for two boxes one does not work and fighting to replace. This company sucks and customer service is terrible

This is by far the worst company in the country. Our government is sleeping. Anyone try calling their service department. All calls go to overseas Philippines. Their English is bad. It is at least 2 hours to get anywhere and then they will not answer anything. My internet is not working. I pay 250 dollars a month. So far I can't even find out why. This company should be shut down and CEO should be fired. The whole thing is horrible. Never seen anything like this in my life.

I canceled DirecTV over a year ago. They continued to call, offering me some 'great deals.' I contacted them and asked them to stop. They assured me multiple times the calls would stop. Over a year later I'm receiving 3 to 4 calls from them a day. I've allowed my voice-mail to fill up so they can't leave any more messages. Under no circumstances will I ever use AT&T/DirecTV again. I want this harassment to cease.

Yea so I have a 2 year contract that goes like this, $82.00 a month for 12 months and then BAM!!!, $132.00 a month for the next 12 months, really, for what… FOR WHAT??? I could see maybe an increase of $19.95, but an increase of $49.00 a month and absolutely nothing new, not even any lubrication!! You can bet I’m done with supporting this bunch come 2023!! Hello Dish!

Beware DirecTV charges you for services even after you cancel. My bill increased from 50.96 to 125.18 per month (because a promotion expired). I immediately called and canceled the service when I saw that bill. However, DirecTV said they could not prorate their next month’s charges based on when I canceled. As such they billed me for another full month at the high 125.18 rate even though I had canceled the service. This shows DirecTV has a business model of cheating its customers. Beware of promotions for when they come off they will make sure they get as much money from you as possible even if it means charging you for weeks after you cancel their service. Terrible company. Will never use again. Going to Sling TV.

I received the email indicating that equipment had not been returned when in fact, it had been returned. I have email proof and tracking proof. Once I found the correct tracking number (which was on a receipt that had the AT&T logo on it) the agent who I was talking to did not know what the tracking number meant. She called in her supervisor who also did not know what the tracking number meant. (because it had a letter in it) Once I figured out what the tracking number meant (a google search) and sent that information to AT&T they finally realized that the equipment had been returned.

I had a DIRECTV representative come to my home and informed me he could save me money if I switched my Internet provider to Century Link as well as add ADT to my home. He also informed me that I could keep my internet provider e-mail address and receive a $100 Visa gift card for having ADT in my home on March 12, 2022. I had Cox Internet and they informed me that my e-mail address will be suspended in 90 days so I had to switch to Gmail. They quoted me $214 to switch services and add ADT and the actual cost is $267.82 which is $53 more than quoted. They also have not sent me my $100 Visa gift card.