DIRECTV

We've been legacy users of DirecTV for many years, but since AT&T took it over it has been one problem after another. The problems are well documented but customer service is the worse experience ever encountered (that's saying a lot). As of yesterday, they registered a 9.7 BILLION dollar loss due to customers running away from them as fast as possible! Do not be fooled by their con. Programming has diminished while the bill has gone up, service interruption has now become a regular thing, and nothing is ever resolved. DO NOT TRUST THIS COMPANY. You have been warned.

We originally signed on with DirecTV in 1995, when you bought the kit at Radio Shack and installed it yourself. Until AT&T took over it was fantastic service, the only lost signals were due to weather and we loved it. Since AT&T has taken over customer service is at the bottom of the septic tank. We recently scheduled for an equipment upgrade, FOUR appointments were scheduled and no one showed up for any of them.

My identity was stolen and someone ran up a bill of $703.00 in my name. I didn't realize it was on my credit report til recently. The charges are from 2015. I called them. Told them. They sent me the paperwork. I filled it out and I've been waiting 2 months for it to come off. I called them to ask what the hold up was and they said I need a police report for this cable. Garbage. The police don't have time. They told me. Well this ** company won't remove this off my credit report til I get one. They suck. Don't ever get them. My father had them. Same bill every month then 3 months later every month after it went up and the poor 83 year old sat on the phone for hours 'cause that's how they work.

I received billing for services I did not request and was told different reasons for it until I finally decided to cancel my service. After cancelling my service I continued to get billed for items I did not order. Customer service blamed me as if I did something wrong. They stated I re-ordered and I must have given someone my login detail. I was given scripted responses and told it was resolved several times when nothing was actually resolved. I'm on my 4th call now hoping that someone will resolve it.

This has to be one of the most dishonest and unethical companies that I have ever had the displeasure to work with. I have spent hours and hours on the phone and in the AT&T store to resolve the most basic issues. After 3 hours on the phone today, no one call tell me why my bill increased $30 per month. They added $8 per month for insurance without my knowledge.

I was with them for 4 years and never missed a payment. I canceled and they call me every day to resign... My wife sent back 5 out of 6 boxes forgot that the youngest son had one. Instead of calling on this they just bill us and never call, text, email, but they call every day from different numbers. They will tell you that they care, but they don't! WE STAY AWAY!

I have had DIRECTV for 20 years. Their customer service has always been excellent. Since DirecTV was bought by AT&T their customer service is horrible. I had to call then 6 times and each time they asked the same questions and went through the same troubleshooting. The 7th time I called I got a former DirecTV employee. She finally got the issue resolved. Each time I called I had to go over the issue. I asked don't they have notes in my file and they said no. I told the supervisor if I call again and get the same run around I would switch to another provider. Switching to another provider for my house is no big deal but I have DIRECTV in my RV. I spoke with a Dish rep and she was so bad I ask her was she trying not to get me to go with Dish.

We moved and called to cancel our DirecTV service. The phone call took forever but finally the rep agreed and gave me a confirmation number. We continued to receive DirecTV bill thru both Century link and AT&T. Both companies don’t show a record of us canceling. That confirmation number was invalid. I am waiting for a class action suit now. This is a complete scam.

The representative I spoke with while selling me the cable tv only did not tell me that after 1 yr my bill would go up double which is now $167 for only TV for another Whole year. I asked the representative Shirley. "How can I get your equipment back to you and Cancel?" She said my year contract was up. But I'm in a commitment for 2 yrs. She refused to give me any information on sending the equipment back to them. I would never have gotten into such an agreement. Had I been told up front. So Shirley says that I couldn't send them their equipment back 'cause they are gonna charge me for it.

I am 72 years old with walking difficulties. My mini Genie is not connecting to my TV. I called after running all of the diagnostics I knew. The auto operator made me do all of the same things again. Once I finally spoke to a real person, she had me do the exact same things again. I walked back and forth, etc etc etc. from Genie to mini Genie with no success. After TWO HOURS, I was informed that all they can do is send me component cables. Although I have a protection policy, I was going to be charged. Finally that was cleared. Now I must wait 3-4 business days to receive component cables I have no idea how to install on a TV on the wall. If you are not 6’ tall, healthy, and tech savvy, don’t use DirecTV.

We had had Directv for years with no complaints. Last week our DVR failed, and they sent us a replacement one. I was told to return the old box. They refuse to send me a label for the box. I have seriously called them 11 times and they still haven't resolved the issue. They say they will charge me for the box but every time I call them, I am told to do something different. Their customer service is TERRIBLE!! I am calling other providers today.

Received a message saying my payment was declined. When I finally got someone to talk to me he said my debit card expired 7 months ago. I had my card and told him it didn't expire for another year and if they show it's been expired for 7 months how were they able to continue taking out payments. He said I don't know. I had to reset my autopay. My payment keeps going up and service goes down. Right now my shows keep freezing up and the tect wants to know what kind of TV I have. Really ready for a change.

After AT&T has taken over, the customer service has gone downhill very much! I have been with DirecTV 15yrs+ and now cannot get decent help on basic change of package, or billing. When we finally get to speak with someone, then ask or another dept. it is as if we do not exist. Our account info is not transferred to them so we have to re-establish ability to get things changed on our account. An hour wasted on 4-5 calls into them & they still don't get it. They repeat the same things over & over as if they didn't hear what we said!

Called service on 4-18-19 to cancel service as of 4-26-19 as we are moving. Got hard sell on transferring service and not canceling. When I said no they immediately cancelled my service on 4-18. Spent the next 6 hours on the phone trying to get it resolved, got hung up on 3 times, transferred to 8 diff people, given 4 diff phone numbers to call and yet no one could undo their mistake. To date no service has been restored. I will never use AT&T again.

Was having trouble with DirecTV. Was told a technician would be here between 4 & 8 pm. It’s10:23 and no one has showed up or called. Was asking for help online, I got a request to sign up for autopay. REALLY?

My mother and I each have our own accounts and have been with DIRECTV for over 25 years. I have three receivers and more channels, including HBO. She has no movie channels and a lesser package but pays $35 more per month. New customers pay less and get more, so don't be fooled if you are a new customer. We have called and asked for promotions, discounts, the same packages, etc. and are told that what you get depends on the representative you get and the promotions that are available.

I have a major billing problem, to which I called a Shirley ** at the office of the ATT President, she had helped me in the past, and she responded by putting another worker on it, but she is lazy. Doesn't get back, lies about calling or trying to get me. It's about the problems of my bill which Shirley put someone on it because it is way out of the agreement. Please direct me to the right place, thank you for your time.

The worst thing I ever did was get DIRECTV. We had Dish TV for 9 years with almost absolutely no problems. Our cell phones are with AT&T and they talked us into switching to DirecTV again. The biggest mistake I have ever made. We constantly do not have any cable. Everything we record has free screens or lost signal. Could not finish recording for the last five days. We have not had any cable. Just the code seven seven one without any weather. Technician won't come until Sunday which means four more days of no cable TV. Three different series that we are watching we have not been able to see any of the episodes. Contract ends in July. I am definitely canceling and we'll never get DIRECTV again as long as I live.

We live in Northwest and winter in AZ. We take DTV transmitters between our two residences, or to our RV. All we normally do is call DTV to change service area so we can get local channels. Today back in NW, took 1 hour 45 minutes and transfers to 5 different representatives just to transfer to local service. Representatives are incompetent and do not speak or understand English! Truly believe service has declined since AT&T took over. we DO NOT recommend DirecTV!

Terrible. Customer service was terrible. When we tried to cancel and return equipment it became a fiasco. Called customer service three different times to send back equipment. Three times they told us they would send us a package to ship it back to them. They never did. I tried to take it back to their store but they refused to take it! Finally went online to see that I had to take it to FedEx myself! Why didn't the Outsourced help just tell me that in the first place?! NEVER AGAIN!

My husband was approached by someone in Walmart selling DirecTV. He was told tv, internet and phone was going to be $106... which was great! They came out and said they could not do the internet or phone.... Ok fine. They said that only Spectrum covered our area. They disconnected our internet to hook up their equipment. Never said anything about it - we found out when Spectrum came to fix it. They used Spectrum's equipment to connect their equipment!!! We ended up cancelling DirecTV and they said it would be 480.00. Let them know the situation and they said that there were no notes!! They didn’t know who sold me the DirecTV or the tech and they couldn’t do anything about it!!! Oh and that the ugly dish would have to stay and I could call a third party to come and take it off!!!

The phone setup is abysmal. Called tech support, this process took 4 attempts (automated service kept redirecting to inactive extensions), was on hold for 32 minutes. Tried from different phone, connected under 5 minutes while the other phone was STILL on hold. Explained issue to tech, unable to solve. Told it was probably an issue with dish or coax, wanted to send a tech. Researched issue online while tech was scheduling, found the channel I had lost was now in a different package. Subscription issue. Asked to be transferred to dept to schedule disconnect, sent to another inactive extension. Called back, canceled my account.

Don't waste your time or money. We had AT&T years ago and left because they were liars and only wanted money and screwed us over. We were DirecTV customers until last week. We used to love them and then they joined up with AT&T. Ever since quality of service, amount paid for service and customer service plummeted hardcore. Do anything and everything you can to avoid this company for any type of service. If that's not possible then record everything they say to you because they will screw you over too...

Dish Network doesnt have HBO and Game of Thrones anymore. Was willing to switch to get DirecTV. Talked to rep. Had program plan all set. Directv said it would be 1st week in May. Told them that was too late and Game of Thrones would about be over, so 'cancel it'. Rep said ''let me look'... aha, have an opening 2 days later for install on April 12th. I said ok then, I will take it. DirecTV the next day said they couldnt do it and cancelled installation. I called them and was mad and they said earliest was 1st week in May again. I said ''CANCEL IT ALL THEN''... DirecTV said they will check and see if they can get me in sooner. Like a dummy, I said "ok''. Bingo, they said they could get me in on the 15th of April, Monday, 4 days later, and we set up a time slot. Said I would get a $100 Visa gift card for my 'troubles'.

We have had DirecTV for over 10 years. 14 days ago our box quit working. I called in and was told that my box was so old it would need to be replaced so they scheduled a technician to come out but not for 5 days. That day my husband stayed home, without pay, waiting. Nothing. No call, no show. I called and they told me 3 different reasons as to why no one showed, none legit.

Lousy slow slow Genie which often shuts down. Overpriced. Only have it because I me and wife aren't fans of the local football teams so only way to watch is with DirecTV. SHAME on NFL and kudos for DirecTV to spend billions on NFL knowing most people would leave their overpriced underperforming service if they could watch what football team they wanted. HATE DirecTV. Makes Comcast look not so bad. RIDICULOUS.

I have been a DirecTV customer since 2002. This Feb., 2018 I upgraded 3 of my TVs to the Genie. The definition is subpar despite having the display set to the higher display setting. The TV display resolution for my kitchen TV which still has my old DirecTV box is great. I have more incidences of the mouth movement & audio being out of sync now with the Genie. When I spoke with a rep. about upgrading to the Genie, not once did the rep tell me I would have to enter into a new 2 yr. contract. I have made several calls requesting a manager and have been on hold so long that the call drops. I have held as long as 49 min. without ever reaching a manager and then the call drops.

I have been a Directv customer for over 3 years and have been bundling my service with AT&T phone and high speed internet. At this point I cannot even calculate the number of hours that I have spent on the phone trying to resolve billing issues. It is hands down the worst company I have ever encountered as far as billing and service on the phone. Get ready for lots of unsolicited phone calls trying to trick you into adding channels as well. These companies should be ashamed. All of the support is handled overseas as well. Do yourself a favor and stay FAR away from these companies.

I have been a Directv customer since 2003 and had set up a direct payments every month. I was never late. About 4/12/19 I needed my dish to be secured because of the wind had moved it. I called Directv and they set up a service appointment for me. I get a confirmation email and 3 different text messages reminding me for the time and the day of the appointment. I wait all day and NO ONE SHOWED UP. I called and I was told that the technician was busy and they won’t be able to make it. OKAY. I scheduled a next day appointment. I get an email and 3 text messages to confirm and same f thing NO ONE SHOWED UP AGAIN.

I have attempted twice to switch to DirecTV in the last four months. The first time I gave them three weeks to install the dish and all of the boxes. I took off from work the day of install. DirecTV was supposed to show up between 8AM-12PM. By 1 PM I called to see where the tech was. I was told that he should be there within the hour. After two more hours I called again. Again I was told the tech was 20 minutes out. I finally got an email canceling the appointment and rescheduling for the next day. That was not possible since I had to go back to work. So I scrapped the installation altogether.