DIRECTV

My bill reflected an increase. The customer service representative was professional, kind, and helpful. My ongoing discount was restored and without an increase in my blood pressure! Thanks for this rare experience!

My Directv receiver has been turning off automatically/sporadically for over a week. 4 times just today! I called the cust. service #, spoke to a man named Vin...he seemed helpful until he said he would need to send a technician to my home to fix or replace my receiver...at a cost of $99.!! or $8.00/mo for a protection plan. Are they nuts? This is not my equipment, I've been a cust for over 20 yrs, he had the nerve to say I was a valued customer... wonder how they treat their customers who aren't yet valued??

Ordered package deal from ATT and Directv. Directv charged our CC and never showed up to install. Claimed they didn't have the equipment to complete installation. They charged our credit card and are still trying to charge each month. Explained to their customer service and nothing was done. Customer service personnel was extremely rude. Had to go through credit card to have charges stopped and removed. Terrible company.

I called DirecTV's customer retention number to see what could be done to lower my bill. The package I had is no longer available. So, the new package with discounts would lower my monthly bill by $10 (for 12 months). Wow! Oh, but then the new package has a regional sports fee of $7.80 that they forgot to mention! My old plan didn't have that. So, now I am at a whopping $2.20 per month in savings. My bill last month with AT&T internet and landline was $193.86. I just got my new bill with my $2.20 savings, $232.95. That math doesn't work. After an hour on the phone, I was told they were all legit charges and they didn't really care if I have been with AT&T/DIRECTV for 15 or so years. So arrogant. They explained that the difference was the prorate from the previous month, bla, bla, bla. This time next month I will have a new provider or just cut the cord completely!

Have had DIRECTV for several years when AT&T discontinued my U-Verse, always have had bad or no reception during overcast or rainy days. I have complained several times and they send out a technician (want to charge me for the service call) and the technician does not find any issues. The last time the technician told me that they have a new system, Genie 2 and I should call to get it supplied. I called and they wanted to charge me for the equipment and make me commit to a 2 year obligation. I recently called again and they want to charge me to upgrade to a better system (I do not know if it is better) and still hold me to the 2 year obligation. They have defective equipment, poor service and want me to pay for it. What kind of business is that. I know that I can switch to another company but cable TV is losing customers every day, they should want to keep loyal customers, but they do not care.

Ordered the free week deal. Cancelled my subscription “2 Days” before my deadline was up. Have screenshots to prove it. I never trusted DirecTV after what some family and friends have said. That’s why I just went with the free deal, for starters. So, I get a message from my bank saying, “my bank account went into the negative”, my phone just got turned off and my bank account, over-drafted. What happened…. DirecTV took my money out, without my permission and even though I cancelled.

I called to get satellite service, they collected $19.95 as a deposit. Technician said I couldn’t have, because of my location and trees in the way. This was Dec 23, 2021 to this day and several calls later, I still have not received my $19.95 back, it’s the point!

Our experience with DirecTV is that it is EXPENSIVE and doesn't work all the time. We cut the cord and are streaming now. I took the equipment to UPS to return and the clerk looked me dead in the eye and with all seriousness said, "Keep this receipt forever in a safe place. They tell all their customers that they didn't receive the equipment and they'll charge you for it later...years later." I thought he was kidding but kept the receipt. Sure enough, a few months later, I get a call to return the equipment.

Money aside, DIRECTV is a perfectly fine service, particularly if you live in an area without fiber to the home. That said, the pricing is an absolute, insane joke. Just do 10 minutes of research on other streaming services. Apple TV, Hulu, Vudu, Amazon, etc. DIRECTV is simply not a competitive offering. They are unapologetic for their gouging and their only attempt at lowering your monthly is to limit your content. Their days are numbered if they don't find a way to be competitive. Oh, and if the Customer Success team tries to route you to the VIP desk after you cancel, just hang up. They provide zero service and offend you with lackluster bundles that again, don't compare to the available streaming alternatives.

8 hours of my time. I essentially debugged their system. I wanted to send them an invoice for my time, they refused to give me an address to send the invoice. DirecTV outsources their customer service and provides inadequate training and delegates no authority to their CSRs. You have to go up several layers to get anybody who can do things. That takes days, not minutes. I have 8 hours into something that should have taken 10 minutes.