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DIRECTV

DIRECTV
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Overall Satisfaction Rating 2.65/5
  • 5 stars
    820
  • 4 stars
    1098
  • 3 stars
    860
  • 2 stars
    618
  • 1 stars
    1087
Based on 4,483 ratings submitted in the last year
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For years, DIRECTV has been committed to providing the greatest digital television experience to over 37 million customers in both the U.S and Latin America. Every aspect of our company is centered on bringing each customer state-of-the-art service.

We understand that it is important to our customers that they work with a company that respects and understands their wants and needs, which is why DIRECTV’s employees are trained and ready to assist and answer any of your digital television needs. For the #1 satellite TV service in the country, choose DIRECTV.

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    DIRECTV Reviews

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    Page 1 Reviews 1 - 10
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 23, 2019

    Looking for a better TV/internet/phone service about 8 months he ago, I did a lot of research and finally decided to try AT&T DirecTV. From the very beginning, signing on, installation of equipment, and answering any question I had, the service I received was outstanding, thorough and complete. The cost was almost half of my past cable company. The second year was to go up some and this was understood. However, when I called to see if I could bring the cost down a little, AT&T without hesitation actually reduced the cost from the first year. All companies might do well to look at the management of AT&T. They care and are definitely client-oriented. They have worked hard to earned my loyalty and have succeeded.

    24 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: July 21, 2019

    It appears CBS has dropped their programming on DIRECTV due to greed. DIRECTV assures the DFW area that they have tried paying CBS an outrageous amount of money to keep programming active through their negotiations. CBS chose to cut off all programming to viewers on DIRECTV. Shame on CBS! Everyone who is angry about this decision should review CBS on their website and hopefully they will reconsider and bring back viewing to DIRECTV.

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      Rated with 5 stars
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      Verified Reviewer
      Original review: April 12, 2019

      We’ve been a customer for years. The prices goes up but, we’ve been able to contact them to get the price adjusted without losing services we wanted to keep. Today, I bought a new tv for my husband and he wanted to add 4K to our plan. I called and they told me we need to update our box and it would cost 399.00. So...I told them no thank you because that’s outrageous! We’ve had these boxes for three years. Anyway, I hung up disappointed. About half an hour later a manager called me. She said the representative I spoke to brought the situation to her attention and, after reviewing our account, they would like to offer us the upgraded equipment at no charge. We scheduled the installation date. I was honestly so surprised. Directv isn’t known for great service and we have had our ups and downs with them but, this went over and above. It was refreshing and so appreciated.

      47 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 29, 2020

      I suspended my account while I was moving and didn't have a tv, they reopened my account and gave me all kinds of Sports packages, HBO, whatever. Was charging me for 3 months before I figured it out. Since the satellite dish itself was out of adjustment due to a storm, I didn't think I had any service. I didn't even have a TV at that time. I called them in March of 2019, but they still kept charging me all the way into July. Now into collections for a service I didn't have or ask for. I paid an early termination fee, but they still kept charging me. Do not use DirecTV. Get a service like Youtube tv, way better.

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      Rated with 1 star
      Verified Reviewer
      Original review: March 28, 2020

      For the last couple of years we have been hooked up to Google Fiber and we really liked it. The Remote is easy to use and we have had easy access to tons of movies and TV programs. Recently we decided to switch to DirecTV after receiving a brochure which indicated it was cheaper. It has been horrible. The Remote is very hard to use and the movies and television stations are very limited. I called to cancel it and it turns out that there is a $480.00 penalty to do so. I write this as a warning. DO NOT SIGN UP FOR DIRECTV!! You’ll get stuck with an inferior product that you’ll hate, and it will cost you a fortune to get out of it. It is the worst product we have ever purchased. Charles **, Provo, Utah

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      Rated with 1 star
      Verified Reviewer
      Original review: March 27, 2020

      DirecTV would not consider lowering my bill for couple months during these Covid19 times. I have lost my job, am self quarantined in my home, live alone and cannot afford my monthly payment right now. They showed no empathy.

      2 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: March 24, 2020

      I have been a DirecTV customer for 2 years now, enrolled in the auto-pay to make payments easier. My hours at work have been cut in half, due to the Covid-19 virus. I knew I wouldn't have money in my account when it was time for the auto-pay to go through. So when I called to talk to customer service about moving my payment to a different day, the rep asked me about a password. I asked her what password and she would need this password to verify my account. I told her, "I didn't remember setting up a password, was there some other way to verify my account." She puts me on hold and then comes back and says, "I'm sorry. I can't assist you any further today since you don't know your password." I told her that I really needed to speak to someone, that I didn't have the money in the account due to the covid-19 virus. My hours at work had been cut in half. I just needed to move the payment a few days.

      I asked to speak with someone else, I'd been on hold for over an hour just to talk to someone and in 5 mins it was decided I couldn't be helped over a password.. And the reps response was hello, and that's all she said for the next 30 secs and then she hung up, when I asked to talk to someone else she couldn't hear me anymore.... So I have made several attempts to reach someone and been on hold for 45mins or longer only to have a recording come on and say, "We're sorry. We can't take your call now," and it hangs up on me. So they attempted to take the money out of my acct and now I have an even bigger financial mess to clean up. All I needed was 3 days and your customer service rep wasn't even willing to help me because of a password I didn't remember ever making.... WWhat I will remember is to cancel my service and go somewhere else...

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      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 21, 2020

      The is the second time I have had DirecTV no show for a confirmed appointment. They moved the appointment twice and then no showed. Telephone support person simply read from a script and could offer no information. The field service work is handle by third party contractors. When they do show up, the work has been good. The field service operation is a complete embarrassment to AT&T. It is run by Steve Crawford, VP of Field Operations in California. He doesn't answer emails either. It's time to look for an alternative provider who can at least show up. AT&T Corporate management needs a refresher course in customer service and customer retention.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 21, 2020

      Since day one 2/2019 I’ve had bill issues. I’ve had to call more than 6 times to receive refund/fix my bill. I finally canceled after 1 yr of use as no one notified me that my promotion was over. I canceled the service and kept my internet with AT&T’s. DirecTV kept calling me to add the service again, so I added the service for the same deal I had in the past. They told me I could cancel the same day if at&t couldn’t give me a better bundle deal with my internet. AT&T couldn’t give me a better bundle so they transferred me over to directv to cancel same day my service and they tell me I have to pay a $400 to deactivate my account.

      When I was told that morning I could cancel same day with no penalties. I told directv to cancel everything and I would not pay back. Not caring how it affects my credit. Their service is crap; you can speak to 10 different people and they all tell you different information. That is called **. They provide terrible customer service and no one seems to be able to help you. This all happened in the same call transferred between directv and at&t. My credit is ruined for such ** company.

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      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 20, 2020

      I have had DirecTV over a year and a half. About a year ago I was getting bills twice the normal bill. Called and they said they didn’t receive payment. Checked with bank. Yes they did receive payment. In November I was charged and paid for a 100.00 sports package. I called again. They said they would credit me. Well here I am 9 months later, keep paying over and over. My bank seems to show several times the money came out of my acct to them but they don’t receive it. I’m still here waiting for my credit for the sports package I DID NOT order. I have proof of all the over payments to them. I have proof of 22 hours of phone calls to them in 9 months. I have recording of SUPERVISORS I speak with on several hours of conversation and here I am.

      My bill went up from 97.00 to 269.00 in a matter of 4 days. This is ridiculous. I am seeking every outlet to get DirecTV to straighten this out. Ripping people off and poor customer service. Just 4 days ago I was transferred 4 times each telling me a different amount different story. NO ONE AT DIRECT TV CAN DO THEIR JOB. I'M SICK OF IT!!!

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      4 people found this review helpful

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      DIRECTV expert review by ConsumerAffairs

      With more than 39 million customers, DIRECTV is one of the largest providers of paid TV services. The company is headquartered in El Segundo, California, and it provides programming to customers through satellite transmissions.

      • Exceptional customer service: The company is rated #1 in customer service compared to other cable and satellite TV providers, according to the American Customer Satisfaction Index.

      • Never miss a game: The NFL Sunday Ticket ensures all subscribers can watch out-of-market games.

      • Expansive HD catalog: DIRECTV has 195 HD channels, including AMC HD, ABC Family HD, Hallmark Channel HD, among many, many others.

      • Record from any television: DIRECTV service comes with an HD Genie that records shows from up to eight televisions throughout a home or office.

      • Watch from anywhere: Customers can enjoy family favorites and recorded shows using a mobile device with an Internet connection.

      • Best for: Television fans who watch a range of programs and customers with special interests.

      by ConsumerAffairs Research Team

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      DIRECTV Company Information

      Company Name:
      DIRECTV
      Company Type:
      Public
      Ticker Symbol:
      DTV
      Address:
      2230 East Imperial Highway
      City:
      El Segundo
      State/Province:
      CA
      Postal Code:
      90245
      Country:
      United States
      Phone:
      800-365-1717
      Website:
      www.directvbundles.com

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