DIRECTV Reviews

DIRECTV customer service is by far the worst I have ever experienced!! You have way too many layers of questions before speaking to anyone. When you do get through they are all speaking broken English!! I have no idea what country they are in. I know more about their perks, rewards than they do. The only people helpful are the loyalty department. Good luck getting to them!!

We and my mother in law have been customers for years. We are now going to move into her home after remodeling. Set up new appointment to install one TV. I have been holding for one hour to tell them we are adding another TV. This is shameful Been holding for one hour and they say, wait time about one minute!!

I would give it less stars if I could. The streaming service is the worst we have ever experienced. We repeatedly need to sign on, even when we have been watching tv. There is a lot of freezing and popping off of what we are watching. Don’t believe it’s our internet, since our other apps do not do this. Would highly discourage anyone from getting DIRECTV streaming service… Not worth the money.

I have DIRECTV for my service in Amarillo TX. If I could give a grade for DIRECTV would be a --110 %. I do not like to use AI along with having to talk to foreign people you can not understand. I would not recommend this service to anyone. You can not watch Dallas Cowboys in Amarillo TX. The remote is horrible and will not function hardly at all . The remote has been replaced with a new one and still doesn't work . The bills are way too high and continue to go up for less service. You should not have a two year contract you can not get rid of even for very poor service. Do not subscribe to DIRECTV.

Had 15 years of billing for DirecTV through Centurylink. They recently separated their billing. I immediately signed up for auto pay. They failed to do the autopay and charged me a late fee. I called to get this reversed as it was not my fault. They said it takes 2-3 billing cycles for the auto pay to resolve and it was a legit charge!!!! Um no!!!! My auto pay was scheduled timely. The bill they sent me had no address to mail payment so I signed up for auto pay-I will not be using it!

We have the DirecTV streaming app installed on Apple TV. It freezes up about once a day, requiring that we offload the app and then reinstall it. Very aggravating. This has been happening since we got the service 21 days ago. Technical support says it is an internet speed and buffering problem, but we have 1 gig fiber to the house and the Apple TV is wired to the router.

Worst Company ever! Refuses to refund my money after mailing back equipment after I cancelled the service. Mailed from Hartford to Springfield. Had package tracked and was delivered by USPS. They are saying the can't find it and will not refund my money ($127.67 fee) for equipment not being returned. They keep giving me the runaround even after I provided tracking number and email from USPS that the equipment was delivered on 11/26. It's now 12/4 and still no refund.

Use customers. Hate customers. Liars. They say they won't leave packages on porch but will mail you stuff. Hates loyalty and loyal people. They will lie to you and hang up on you. Untrained staff with English as a second language.

Save yourself a LOT of stress and don't do business with this company. The phone call I had with them today was by far the WORST CUSTOMER SERVICE EVER. The staff is more concerned about upholding their policy than helping the customer. After canceling my over 20+ years of service 10/14/25, I was still charge MORE than my monthly fee by auto debit to my account. They apparently found their error and credited my account (that I no longer have) for the auto debit.

WOW can you make watching tv a nightmare, so you’ve decided to take over our guide for our cable TV and we go to on demand nothing's in order. Only whatever your stupid algorithm wants us to think we should watch. Can’t even search in by title, but an utter nightmare. A piece of junk let alone just trying to get through to you for anything else we need to.