DIRECTV

I received a Genie DVR from DirecTV. Shortly after that, I received an email from them stating that the whole home DVR service would be free for 3 months and $3 a month after that. The email also stated that If I canceled that service during the free period, I would not be charged at the end of the 3 months. I called customer service to cancel the service and I was told it wasn’t showing on my account and not to worry about it. Well, after the 3 months were up, they started charging me $3 a month for the service.

Every 12 months, they remove my discounts! I've been a loyal customer for 10 plus years, and my time is valuable! Can't loyal customers be treated the best? Not in this world anymore. It's how much you can take from the person... what can I get past them, even for 1 month. I just want what is a fee, stay a fee, unless I leave. Why not give the loyal customers the discounts, provide long time discounts over time, and keep customers? Crazy, change your philosophy DirecTV!

I have had DirecTV for 2 1/2 years. I have watch OKC Thunder Basketball for 2 1/2 on FSOK-Channel 675. I watched the Thunder Friday night, 1/11/19. I tuned to channel 675 last night - NO Thunder. Message said I have to "buy" the game. Spoke with Customer Service - they told me the game was Blacked Out. Today at work, several of my co-workers watched the game last night. NOT Blacked Out. I did an online chat. She offered me a Sports Package for an additional fee. She would never acknowledge that my account had been changed in any way.

In September of 2018 we got behind on our bill and they shut off our satellite. After a month they sent us a letter saying if we paid half of what we owe they would waive the rest and bring the account up to date. We paid the half and another 45.00. Don’t know what that was for lol. We decided we couldn’t afford 220.00 a month for cable so we cancelled and returned the equipment.

I signed up for DIRECTV with promises of great service, and all I have received is terrible customer service. It started with the technician not showing up and not calling to tell me he wasn’t showing up. I drove three hours to meet him and not a word. I was promised a credit for my inconvenience and then they rescheduled. Every time I call to ask about the credit that has not shown up on my bill or in the form of a Visa card that they also promised, no one seems to know what I am talking about, and I am switched from one department to another until I give up and hang up.

I could not update my account online because they were having issues with the mobile site. They could take a payment over the phone but could not take my updated payment information. So sad when you can’t get people to do a basic job. Do not happy with this company.

Had the service for 9 months. Nothing but issues and then last month doubled my bill. Called and canceled and still they generated another bill and charged me more. Called again and all they seem to do is write notes. Customer service is clueless, cancellation department is does not know anything. Each time I am transferred I have to start all over again. Billing is in India or Philippines and they have no idea about the process. The customer service executive should be fired. How in the world he got this job? Typical phone company. No wonder they lost the landlines business and now screwed up Directv. Too busy getting Golf Tee times. Never will use any ATT service. Canceled mobile after 10 years because of same issue.

This is honestly a scam. I started an account just to get me through the World Cup in June of 2018 and it has been a nightmare since. It is now 1/15/19 and they have charged me for the second time. I canceled it the day after the World Cup ended and I am still getting charged 7 months later. I am not even getting charged once a month - they are throwing in payments here and there. One 3 MONTHS after I canceled and the other was 7 MONTHS after I canceled. It's a joke and to be honest seems like a total scam. STAY AWAY from this place as a whole. Not even the free trials are safe.

After cancelling my account I have made 3 phone calls to pay my final bill. The first 2 calls state it takes 15 minutes to receive the "Final bill" via PDF. There will be a $5 to pay over the phone, which I am unwilling to pay. I normally pay on-line, but after cancelling I can no longer sign into my account. I call back the 3rd time... I am told the email can take up to 24 hours...which it's past. I request another PDF statement AND a paper statement. THEN she tells me I can pay via automated service for no fee and she will transfer me. Only she transfers me to the pay via phone...for $5. I express my frustration and the customer service lady tells me she "will see what she can do" and the line goes dead. TERRIBLE WASTE OF TIME!

We switched to Directv because we were promised the monthly bill would be less for a comparable service. That was an outright lie {it increased by 18.00$} and we were later told by a supervisor that they probably just said that to make a sale. When you call for "another" overbilling or a fake late charge they pass you from one rep to the other, with each one asking for the exact same account info and problem description, then each rep will place you on hold. Their customer service reps will repeat this until you either give up or are "accidentally" disconnected. The only info you get is that you have a contract and it will cost you a lot of money to cancel. Should have went with Dish Network or anyone else! Avoid Directv until they can get it together and quit scamming people.

I'm not even sure where to start. I know that my blood pressure has spiked just dealing with DirecTV today. I moved my services from one residence to another early October 2018. I was asked if I wanted to upgrade my boxes and I asked if I could keep my old. They told me I could keep my old (still waiting on DirecTV to pull this call and call me back). FYI it has been over a month now. The technician comes to my new home and starts hooking up new boxes and said that was his order and I would not be charged. I asked if he could use my old ones and he told me no. He took the old ones with him. So I get a bill with additional charges and locked into another 24 months with DirecTV. In addition they have been charging me for 7 tvs and I only have 3.

I am a long time DirecTV customer. I moved and once I moved into my new house I re-subscribed to DirecTV. They offered me a $300 Visa card for coming back. There was never any mention about having to call them regarding the card. They said I would have it in approximately 6 weeks. I called regarding this 3 or 4 months later since I had not received it. The woman told me, yes I should have gotten it but put in another request to have it sent out. Still no card.

This should be a 1/2 star rating. DirecTV provides horrible customer service and should retire from even answering the phone. The execution of customer service can be compared to a daycare with children answering the phone while they practice reading and wait for their parents to pick them up. They offer a service where you can transfer the billing responsibilities to someone else, say a tenant or family member. I sat on hold with every imaginable department, talked to roughly 20 different reps who all said the same thing, "Sorry", "I can definitely help you with that", "I understand your frustration" to only end up saying, "Oh, you need to talk to (different department)".

DirecTV has been having genie software issues since their software update in May of 2018 causing me to have to reset my box every 3 days to see my recorded shows and to get the genie to connect to the internet. In calling customer service, I was told it was a known issue with the software and they were waiting for a new release. They finally pushed out an update on Jan 9, 2019. With this update, the picture and box lock up after 30 minutes of viewing either live TV or recorded shows. The only way to get the box to work or picture to show is by resetting box.

Made an order today for the first time, picked the entertainment package which online states 40/month, they however charge it at 45/month. Be careful. All packages are $5 more at check out. Also I thought I was getting a TV+ internet bundle when I ordered over the phone, got no internet when I an email receipt, turns out they don't service my area with internet.

DirecTV unfortunately is a nightmare. I have experienced nothing but issues ie. recording, constantly losing signal, equipment failure. Contacting them by phone is an all day event. The bottom line is that they do not value their customers.

I have spent another hour on the phone with DirecTV customer service. I have to call every month to get a credit on a double charge for the NFL package. This time I was told they can NOT fix the problem. I just have to call back every month until the charges stop. I can not get rid of them without paying an enormous fee. I have been dealing with this from Aug 2018 until now and will have to continue until March 2019.

It seems AT&T/DirecTV have "whitewashed" complaints about their FAILURES in their programming coding to Receivers and Genies. For perhaps 2+ months, selecting a recorded show/movie too often results in a black-screen and then a report of "Not Support"! Really, what language was this form of English translated from? This, I've come to read about, is a bizarre issue reported back as far as perhaps 2002! It still EXISTS! WHY? The 2nd reason I'm reporting this is because of DirecTV receivers deciding, by themselves, to re-record ALL the old episodes that I've already watched AND deleted! For this issue, I was forced to call them (~12/15) to complain about lost time to deal with the deletion of re-recorded shows. Some of these show up as "Last Chance"! Some even show up with $$ signs to pay to watch?

I decided to get TV, phone and internet service after speaking with a sales agent for DirecTV. The TV service was turned on very quickly. However, the phone service was subcontracted to my local telephone company who told me they couldn't provide the telephone service at the rate quoted by the DirecTV rep. When I asked about the internet service, I was told I had to contact AT&T. AT&T informed me they couldn't provide internet service in my neighborhood. I canceled my DirecTV service and arranged to move to Spectrum. Now several months later I received a collections notice from an agency working on behalf of DirecTV. I called the agency, they took notes and suggested I contact DirecTV also. I spent 90 minutes on the phone last night getting handed off to one DirecTV rep after another. The last one told me the $420 cancellation fee was defensible and that I had to pay it. I will never do business with DirecTV again.

My name is Cynthia ** and I have DirecTV in Harnett County NC. I've been with this company for over 10 years. This past year, there have been constant monthly increases to my bill. I called in the beginning of December to get this corrected. The rep offered me the sports package free and lowered my bill to 131.00. In January I get a bill for over $200. I called and asked them to correct the bill. A week later I receive a late Payment notice for $198 and my account balance said over $430. This is ridiculous. I contacted them twice today. The first rep offered me a chance to work it out with an account manager and was going to send me shipping label to return some old boxes. The transfer didn't go through and we were disconnected. The second rep Dan hung up. Something needs to be done about the customer service and billing team this definitely has me done with DirecTV.

I had been a 14 year customer of DirecTV and had never had an issue with their repair services. In November 2018 I had a Genie unit fail. They sent replacement and scheduled a technician to arrive in three days and dropped shipped a replacement unit which arrived a day before technician was scheduled to arrive. As it was a simple disconnect old unit and hook up new unit I followed the activation guidelines and tried to activate unit. I called the activation number. The technician tried but couldn't activate the unit and would ship a new replacement. I informed them that the as scheduled for next day. Tech arrived and was able to activate unit. Three weeks later I turned on tv and got message unit was not activated.

Nightmare is the only word to sum up my past 14 months with DirecTV. Forget the fact that I have been an AT&T Cell customer for the past 15 years. Initial salesman “ Mark **” and his supervisor “Paul” completely deceived me. When I called and talked to a min. Of 8 different representatives (all of whom I got names and ID numbers); Over the course of several months and they each said it was being sent to the escalation dept. team. I was to receive a phone call back. 14 months later I’m still waiting. All the hours on the phone with these people was a complete waste of my life. I was happy to pay the cancellation fees to be done with this deceptive company. I’ve also canceled my AT&T security service and am canceling my long time cell service with AT&T before month end. Never again will I give AT&T one red cent of mine. Boycotting AT&T forever and will not miss the nightmare of AT&T.

I decided to get DirecTV back at the end of June 2018. I was quoted a price for my DirecTV channels, internet and home phone in a bundle. I even asked to make sure before I agreed to the deal. So imagine my frustration having to call EVERY month about my bill being WAY more than what was quoted to me. And EVERY month they say something about a "rebate" and Every Month the bill is different and way more than I wanted. So today, I unhooked it all. I called to cancel and then...THEN they actually wanted to help me find the right package for me. Where was this offer EVERY MONTH BEFORE? I have been saying since the beginning that all I wanted was my local channels and a few cartoon channels for my kids and maybe a Hallmark Channel. Give me 10 to 12 channels of what I watch and forget the rest. Why couldn't they have helped to begin with months ago.

I moved into a new house and they told me it will be installed in 2 days, 2 days turned into 2 weeks and even then my services didn't work. So I called for troubleshooting and we got disconnected. After that the next day my services was cancelled. So called back. Had to pay 125 to restore my services and had to wait 4 hours to restore which after 2 days is STILL NOT RESTORED SO AGAIN I'M ON THE PHONE AGAIN. And my services still are not working and no credit is awarded to me and they also tried to put HBO and more on my bill and I'm having to call for that as well. They suck and after it's all done I'll never recommend this to NO ONE! IT'S TRASH.

They suck!!! I have spent over 4 hours in 24 hours on the phone with them and all I get is someone from another country who I can't understand. They can't seem to fix anything and all they say is that they are going to escalate it. They won't even schedule a technician to come out!!!

DirecTV has horrible customer service!!! The worst I have ever experienced. We had an appointment for an installation between 12-4. Regardless of our time or commitments, no one showed up and no one called. When we spoke to someone with customer service they could not understand what the problem was... Are you serious?! Then the customer service representative shared with me I need to update my password and security question... Again... Are you serious?! Then she told me the technician was having technical difficulties. I asked, why did no one call or contact us, tech or company. Her response... silence and that someone would contact me hopefully within an hour but no one was coming out to install anything today.

Save yourself a gigantic headache!! Do not order DirecTV! I waited an entire day for installation only to have it cancelled. I set up a second appointment and guess what? Same thing. I decided to cancel after waiting 10 hours for installation. It took almost one whole hour to get someone to cancel. Save yourself the aggravation. Don't bother.

I am brand new to this service. Our options are limited as I have a remote job and am in our RV a lot. Ordered DirecTV because it can move with me. It said to schedule appointment online, but the online scheduling portal has been down for the last 4 days. I have called 6 times and spent hours just trying to scheduled an appointment for installation. They said "a tech will call", then they said, "we are going to expedite", and I am currently on the phone with them as I type this, trying to do the same thing, 36 minutes on hold. She tells me they have no appointments available, can't see any prior notes, and for the first 3 calls, they shuffled me around to several people because they could not figure out who was even responsible for the installation! I am beyond irritated now.

If you can avoid using DirecTV, do so. We got them originally for the NFL package, but their customer service is so horrific that I cannot wait until our contract expires and will be immediately changing service. Their system apparently doesn't record any notes so you will have to spend hours on the phone any time you need a service call or change on your account. I've been on with them for over an hour just to change our address, and this is the 3rd call that I've had to make to try to get our address updated. I also had a technician that was scheduled that went to our old address (even though I spent over 20 minutes on the phone with them yesterday updating our address), and then refused to come to the correct address. I just can't tell you how bad this company is. Avoid them like the plague if you can!

Been a customer for over 11 yrs and moved service in 2017. Due to financial reasons, I called to cancel and was told I would need to pay early termination of $180. I was never told that when I moved service and added a second TV that it would reset my agreement. My bad for not catching that but pissed that my 11 years of loyalty - always paying on time - counts for nothing. Supervisor in customer service said that "there's nothing I can do". Glad I left them.