DIRECTV

I have been a customer since 2009. Their prices continue to rise and their service is poor. I just got off the phone with customer service asking about the score guide, which only operates about 20% of the time. I asked if it was supposed to be available, especially when I watch baseball. Was told that it is not always available. I asked when it was available and I was told that they have no way of knowing. The person to whom I spoke never listened to what I was asking nor did they ever answer the question. Not a really good company.

DirectTV came to install Wireless genie. Next morning, one of genie's did not work, called and scheduled appt with DirectTV. Techician (Andrew) did not show but called and said that someone would be out next morning... no show. Andrew should have reschedule the appointment for me but did not do his job. Now I have to wait another day before getting service. Another thing, customer agent wanted to verify my account but I did not. My four digit code and agent would not let me reschedule but the day before none of customer agents ask me for that code. The amount of money I paid every month for the worthless channels I get is outrageous. DirectTV/AT&T know they can get away with because of their company size.

Absolutely the worst experience of any company I have ever dealt with!!! It starts out June 2nd when I knew I was moving. I called DirecTV and scheduled my move. The first appointment was for July 2nd between 12 - 4 pm. I sat and waited til about 4:30 when at that point I decided I need to contact customer service. I was advised my appointment is actually 12-5 pm even though nothing states those terms. As I sat and waited till 6:15 pm I finally get a call that my appointment has been cancelled. I call back into customer service and they apologize for my inconvenience and set a new appointment for July 10th from 8 am - 12 pm or actually 8 am to 1 pm by their standards. My wife sat there till about 12:45 and still no one had heard a word.

I got DirecTV cause it was the only service where I was living. At 1st I was just getting prices 'cause I knew we would be moving, the guy said, "No worries. We move you for free." And offered me a 200 dollar gift card. So I did it. We moved and went to have installed at the new house. And they told me it would cost 300.00 to rehook up. After fighting with them for 2 weeks they knocked the price down. Well I wanted internet and they had me sign up with AT&T and when I did, AT&T would handle both accounts. And AT&T lost the fact that I had a 200.00 gift card coming. They raised my prices. And kept giving me the runaround. One day I'd come home the TV would be out and the next the internet would be out.

After hours and hours researching options for TV service, we decided to try DirecTV. After making contact with them and explaining what we were doing and why they set up an installation date two weeks out. Today they showed up and informed us that their system won't work in this area. Two major TV services have been canceled and equipment pulled out ready for this new installation. Now we have no TV.

I've been a DirecTV customer since 1996. When they began the service was great. Now with the advent of ATT/Directv it literally sucks. when the Genie came out, I called and was told I didn't qualify for one since I wasn't a new customer. Fast forward to the present, on June 26 2018 I got a DirecTV call asking if I wanted Showtime free for 2 months. I emphatically said no but the rep chose to add it anyway. After I found out I called to have it removed, but it was not done. 16 July, I called again and had a customer service rep tell me he could not remove it. I was on the phone for 40+ minutes trying to get this removed. As a loyal customer I'm very angry, having a service added without my authorization and to have to literally act up to have it removed. AT&T is really ruining what was once a great company.

I am very upset about the technician fee of 100 dollars to just come out to your home. My signal was getting broken and there was no trees or anything blocking it. The dish was Just getting rusty is what the man said. Not my fault and still this big charge. DirecTV is charging a arm and a leg for their service and now they double their service fee. They rake you over the coals. AS soon as my contract is up in February I am done with them. They tricked me anyway saying I was getting a one year contract but find out a year later that it is 2 years and the 2nd year the price went way, way up. I am done with them. Bunch of crooks.

I discontinued my Comcast account because DirecTV has a football package. The customer service agent I had on my initial signup sounded friendly. She asked my internet requirements so she could pair me with the appropriate service. The internet is not even strong enough to run on demand programming or Netflix. Besides these issue, I've been been lied to, over billed and had the complete run around with their customer service agents. Again, they are friendly but deceptive. I tried to cancel my subscription so I could go back to Comcast and they want to bill me $360 for cancellation. I would not recommend DirecTV to anyone. Their commercials put on a huge sell but it is the complete opposite. Go with Comcast if you have that option. Much better service.

I find it hard to find the words for how bad AT&T (DirecTV of old) is at running what was once a great service. I'm thinking AT&T wants to put DirecTV out of business for some low handed reason. First they supply their new Remote which is the worse designed piece of junk ever made. Then they top it off with the worse Menu possible. The first thing they did was make the FONT Smaller! What are they thinking. Now I can't read the menu on my smaller TV's. Then absolutely every change they made was worse than what we had. I can't stay with a Company that's that dumb. I'm looking elsewhere for TV service. And while I'm at it I'm going to remove AT&T from my Life. Right now they have all my services, home phone, cell phone, DSL, and TV. Soon they'll never have to be mentioned in my Life again. Now I know whenever I ask anybody about AT&T they are hated by all.

We signed up for DirecTV a year ago, we agreed to a 2yr discount and have the substantiating paperwork. After 1 yr they raised to regular price and customer service is obtuse and not helpful. I have learned that the FTC has filed suit regarding such matters with ATT/DirecTV. They also are still trying to bill me from an old account for a week's service after my service was discontinued, I had fulfilled the time requirement.

I have had DirecTV for 10 years. They contacted me to say they needed to update their equipment; I made an appointment for an 8-12 window. They were a no call, no show; when I inquired they said they had trouble because people didn’t show for work; this begs the question of who they’re sending into your home. I rescheduled for the following week; no call, no show. They then sent someone out the following day without my authorization for them to be at my home. Needless to say, I have switched services. They clearly have no consideration for their loyal, paying customer’s time. Do not invest your hard earned money with this company!

DirecTV can be a joke 90%. They lie to you, they don’t care about the small customers. They have not changed anything, about their services since AT&T bought them. They don’t have one person there, that can help the customer. They do not care, if you have been there for years, or days. I’m about to leave DirecTV, and go back to my cable company. It’s like pulling teeth, just to get them to come to your house. They do not want to help you. They are a joke. I have problems with them every month. And when I tell them they are about to lose me. They don’t care. How do they stay in business? Why did AT&T take them over?

DirecTV has the worst customer service. I was told that fees would be taken off my account and that never happened as promised. Instead they send me to collections. When I called back to speak about what was promised the costumer services rep was unprofessional and keep me on hold for 45 mins when I asked for a supervisor and hold up the call. The only answer they wanted to give me was there is the number for the collector's company. A company who makes agreements then plays games with peoples lives shouldn’t be acceptable. I was a good costumer and paid my bills on time and returned my equipment when I left but their personnel thought it would be fun to play games with people's lives. I would never recommend this company to anyone.

DIRECTV is the WORST! We had another provider for 8 years, however when we moved to a new house we decided to try Directv because it was cheaper. We are 9 months into our 2 year contract and I am already counting the days until I can cancel my service with them. We have had nothing but trouble from the beginning. First bill, they charge us for installation even though it was supposed to be free. When I call about the erroneous charges, I get the runaround (even though I have it in writing that it’s free). I am told there is nothing that can be done other than to go into a store (which is a 30 minute drive) to have the erroneous charges removed. Finally I had to threaten to cancel my service in order to be transferred to someone else, who finally issued the credit.

DirecTV has the worst customer service. The individual people are nice, but they always have to follow a script for upselling products before they will even address questions. I cancelled a freebie they gave us when we signed up before the free time ended. It was a product we told them we didn't even want, they just plow through with adding it. Suddenly, a $48 charge showed up on my statement without notice. I called back. They did not see my previous calls to fix this, and they will not reverse the charge. They said it was an auto-bill, and you have to cancel it AFTER you have been charged. No one you speak with has any authority to handle situations, and they do not know what they are doing, except try to be nice. This company is completely incompetent. They don't seem to empower their employees to actually help their customers.

Shows cut out making you go back over and over and clicking on the show again and again to watch. The cloud service is even worse. When I went to customer service you get nothing but a computer generated set of questions that ask the same questions after you answered. No live help with a human. Ah the good old days of getting a person you can barely understand, at least you had a person and not an endless loop of repeated useless question that get you no answers.

I've been a DirecTV customer for 19 years. I was a huge fan of this service and would never dream of living without it. If, for no other reason, I wanted the football package. I paid them a minimum of $200+ per month for 19 years. If this is how they treat me, imagine how they'll treat you if you're new. I got a new job in a new town and moved into a rental property that wouldn't allow Satellite. When I called them to explain the situation, they said "no problem... We'll send you boxes so that you can return the equipment." The boxes never came. After 2 weeks, I called again. They apologized and said they would send the boxes. Again, the boxes never came.

I have been a week trying to get their service with two days sitting at home for installation that no one showed up to install. I would not recommend this company to anyone. When you do call you are on hold more than talking being transferred from one person to another. I would do without a tv before ever using this company.

I’ve got a different type of experience I guess than most reviews here. It’s with the installers. I’ve attempted 3 times now to get DirecTV. First time was back in 2012 when we bought a house out in the mountains of Oroville. DirecTV came out and immediately said “nope, there’s no line of sight." I get it. I lived in the mountains. There were lots of trees but there was line of sight. The tech just didn’t want to deal with a 4300 square foot house and a difficult install. I called DISH Network who came out and made it work using two dishes. How did they get it to work? They thought outside the box because they wanted my service.

I cancelled my DirecTV services in December. I called to cancel and spoke to an adviser, but they continued to send me bills. I called again to cancel, but again they continued. This happened three times, and is still happening now! I am still being billed for a service that I have tried to cancel and they are essentially refusing to let me stop paying for their services. I would never recommend this service.

A few hours ago I finished installing the DIRECTV Service, I have some doubts about the service. The installer leaves me a guide book. Call the number that is there, and they tell me that I do not exist as a client in that DirecTV company, that I am in AT&T, I call ATT and I do not appear in their system. I ask to cancel my service because they do not give me customer service, After 3 hours to solve something they do not answer me, it is definitely the customer service. That's why I'll cancel tomorrow.

I was part of a scam called MoneyPak. Some special program supposedly. First I take full responsibility for my being caught in this. It gave all pay Channels for a price paid in advance on a MoneyPak card. My problem is they got my number and what package I had on my TV and once I paid the Channels were added within 10 minutes. Unbeknownst to me someone set up my account for auto bill pay (I have Att app on my cell in which I was paying my Att bill on and it always ask you want Att or Directv). I found out months later and filed a complaint with DirecTV and was given a confirmation # and told it would be investigated and I would be called in by management, that was May. Also called my bank and filed fraud and the charges were returned to my account. My problem is DirecTV never called once, I called Direct and was told there was no case filed and only talked about my account status.

Went to the AT&T store and had them sign me up with DirecTV adding it to my AT&T account with the promotions offered on May 1, 2018. New account setup and paid all the installation fees the first bill. They charged me the full monthly rate instead of the first year introductory promo rate. Back to the store to get it sorted and got a credit for the overage on my second bill. While there checked on the $100 in Visa for the new signup and they verified it was good to go. It has been 2 months now and the offered $100 in a Visa spending card has never shown up. Called the DirecTV rebate center and I was told after reviewing my account is not eligible for the rebate. Probably because the bozo that set it up and charged me full rate not promo rate by creating the account wrong. It was a new sign up! Looks like false advertising or incompetent staff at the least. Avoid if at all possible and don't take anything in writing for granted.

Tech came out and drilled inside in my house against my wishes, since they merged with AT&T internet is terrible. I am done. Went back to Spectrum!!!! Called to have dish removed due to private problem. They refused!! Worse company ever!

On May 23, about seven weeks ago, I called DirecTV for assistance with a technical problem. They were prompt and courteous in assisting me with that particular tech issue, and I was happy. Before allowing me to hang up, they continued and said they noticed I was using an older Sat. Receiver in the home. They offered me an upgrade, and enticed me by saying they wouldn't charge me for the upgrade...some sort of promotional deal. I pressed the rep 3 times about one time AND continuing charges for the new receiver. He assured me there would be no charge to my account, either one time OR recurring, and the installation would be no-charge as well.

Ok here it is. I got the DirecTV for a 2 year deal. Paid my bill. Everything was fine. Until the house I was renting was sold and I contacted DirecTV to tell them I would be canceling due to me moving into an Apartment and they did not allow the dish. Now I had already done a year's worth of service with this GARBAGE company and was told on the phone that they would waive the remaining year because I was not allowed to have the dish. Well guess what. They did not waive the year fee and instead charged me for it in the amount of $200 + dollars.

Directv never told us it was a 2 year contract and they never gave us a discount and when our bill came we were shocked at the price so we called and were on the phone for 2 hours just to get the discount which they said would be for the 2 years. Now after 1 year they took the discount away and are charging the original fee again. I called to negotiate that with them and their tech kept putting me on hold for over 45 minutes and then she hung up on me and I had to start over and they would only give me a $15 credit and some movie channels for 4 months. All in all I spent 2 hours and very little compensation plus they said they never agreed to the discount. Horrible business to work with and as soon as our contract is done we will drop them for good. Would never recommend DirecTV to anyone!!!

We disconnected our DirecTV service over a year ago. It's absolutely ridiculous that they leave their equipment behind. Now, the cables to the dish have come away from my townhouse and are dangling between mine and my neighbor’s home. This is a potentially dangerous situation. DirecTV will take NO responsibility for their equipment. I am now expected to hire a 3rd Party to come and haul their crap away from my roof. I wonder how much that’s going to cost me? If, God forbid, someone is injured because the DirecTV’s horrible policies, I will hire an attorney to sue them. This is BS! Plus, I was on the phone for over an hour being told different things by different idiots. DO NOT SWITCH TO DIRECTV! We originally cut the service because all it had to do was drizzle for us to lose reception.

I wish I could give them -10. I had appointments scheduled with them and I've had 5 no shows. They did not call. They did not follow up with me. I hate them. Stay away from them. Customer services reps are rude and not helpful at all. They won't give me an ETA or a name of a tech.

The experience that I have with DirecTV and Comcast. They are charging people what they want to charge people and they are charging a lot of money and they know that this is wrong. We are only watching one TV and they turned the other one off. They went from $50 a month up to $92 a month. They did not tell us that there was a discount on the TV from the beginning. They just did this because they have the upper authority to do so. Like I said they does what they want to do to people and somebody needs to put a stop to this. They have been sending us on a roller coaster ride ever since we moved to this location. They deliberately, split up our service in order to put us into a contract that last for two years. This is how they play their game to get you stuck with them. In my opinion when you get into a service and the customers are not satisfied you should be able to get out of it when people are not treating you right.