DIRECTV

Competitive Pricing with other Sat & Cable Providers. Attempted to Requests and told by customer AT&T does Not Match Pricing. Free open market. Do not understand why legacy customers are Not Extended same professional Services.

Their programming is pretty good. Of course the more you get the higher the bill. But you can call yearly and complain, threaten to leave and they’ll knock a $150 bill down to $90 which is great but a pain to do that. Overall score 8 out of 10.

Love DirecTV, BUT after going under AT&T the prices have skyrocketed and continue to climb. They do offer discounts up to a year depending on what package you get. However, you will get sticker shock after those promos end. I have two other alternatives but they are also expensive. Looks like I'll be cutting the cord soon and going to streaming services.

Their rates are reasonable. Their service is good, whether on the phone or having a technician come to the house. I don't mind the dish on the roof. Now with the new box, I have better reception with HD & when there is a disruption in service, you can switch over to low definition.

I have been dealing with DirecTV for the several years. I recently call in about 5 months ago and changed my plan and that's when hell began. I was being charge for NFL Sunday tickets that I didn't want and I call in time to have it removed but every month I am still being billed for it. So, every month I have to take time out of my schedule to call and explain the same situations over and over every month for the past 5 months. Not to mention that every time I called one of the representative always say it is in the notes but what I don't understand is why it is still on my monthly bill. I have to called them for the past 5 months and the problem still haven't been resolve. I have come to the conclusion that it may be time to go elsewhere. I'm sick of wasting 30 minutes to discuss the same thing over and over.

Directv is NOT a trustworthy company. I talked with three different service representatives and they all gave me different pricing. The thing that bothered me the most was with the two year price guarantee. The first representative offered me a two year price guarantee of $87.80 a month including taxes and 2 televisions. The next offered me a deal of $75.85 a month, but said to call before the first year to negotiate a lower price for the second year. The third representative who was the superior to the second basically said those prices were not accurate and they do not offer a 2 year price guarantee.

Stay away from DIRECTV Stream at all costs. I've had my service for two months now and the picture constantly freezes or buffers. The longer I watch it, the worse it gets. And I have a brand new 55" Smart TV. I have to keep my phone next to me so when I'm watching a game, I can switch to that when my DIRECTV Stream service goes down. It's not a question of if, it's when. Do yourself a favor, stay far away from DIRECTV Stream. It's a colossal waste of money and time!

I have been a customer since 1998. As my bill goes up, up, up, any help from DirecTV stops. I have emailed and called for help lowering my bill and all they can offer is a lower tier service. My advice to anyone thinking of DirecTV is go buy a ROKU TV. DirecTV offers 35 to 40 children, music and crap viewing channels. You have to pay for a top tier to get anything worth viewing.

After having numerous issues with my streaming service, I contacted the company. When the recording picks up, I am extremely specific about the issue I'm having. However, I keep getting associates that tell me I’ve contacted the wrong department. Again, EXTREMELY specific with my issues. I then proceed to get transferred to 2 other departments that were unable to assist as well. Finally, I was transferred to the correct department. However, I wasted 2 hours of my time and was disconnected twice, having to start all over again. When I asked the agent if I could speak to a supervisor, I was informed that they would not be able to assist me with that issue. So what I’m hearing is that reps can do whatever they want without being held accountable. Pathetic! Spend the few extra dollars for better service. It’ll save you the stress in the long run!

I love ATT internet. DIRECTV is a bad product, too expensive, with terrible service. DO NOT AGREE TO PURCHURSE DIRECTV. You will have regrets. Their first bill was double what they promised. They fixed that eventually. HUGE bill to cancel.