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First, was talked into switching from DISH by DirecTV's shill NOW Communications. Install was immediate, but cost $50 to NOW, which I didn't understand until too late. Suffered thru poor service for over a year then cancelled. Then the difficulties really started. On 3/7/18, I canceled service with DirecTV. Received a cancellation confirmation email saying that I needed to return the DTV receiver within 7 days of receipt of the "return kit" or risk "non-return fees". OK, I'll wait for the return kit.
was told that DTV no longer sends out "return kits", and I'd have to take the receiver to UPS or FEDEX with my account number to return it. Good grief - misinformation heaped on more misinformation. I have to conclude that this is all an attempt to squeeze more "late" charges out of me. Is this any way to do business? Worst customer service I've ever encountered. Very glad to be shut off DirecTV.
Signed up for DirecTV. Was told to download the app and start watching. I was sent ID and password. That didn’t work. After 40 minutes I was transferred to Technical support but phone dropped. No one called me back. Called them back through AT&T. They said they were closed. Found flyer for DirecTV. Called. They were open but they could not help. Left foot and right foot do not work together. Thank God I did not give up my present cable provider. Maybe that’s why they cost more.
2/27/2018 Ordered DirecTV and setup appointment on 3/7 8 am-noon. Never showed, never called to reschedule. 3/8 had to call twice after being told that someone who contact me to reschedule for install. 3/9 called again. Spent almost 3 hrs on phone, Debbie was wonderful and rescheduled me for 3/17 8 am to noon. Received phone message on 3/16 and confirmed install. Received call on 3/17 at 10:20 am to confirm install. Called at 1 pm. Requested to talk with a supervisor name George. Said to give him a few minutes. Never called me back. Called at 1:30 pm to get an updated status, was informed my install was now changed to Wed 3/21. Called back and spoke with Denver who said they can come and would call me back shortly.
Called back again at 2:30 pm only to find out install was still 3/21. Spoke with John and was able to get changed to another Saturday 3/31 8 am to noon. More to come if they don't show up. Summary George needs to be fired, demoted or written up for changing to 3/21 and never confirming with me. He is the worst customer service rep that I have ever come across.
DirecTV/AT&T is the worse cable company. My interactions with them moments ago has left a very bitter taste in my mouth. They give you all these discounts and trick you into a new contract, so when the discounts end they tremendously increase their prices, drop channels and refuse to negotiate. I'm stuck for 24 months. When my contract ends I'll be canceling for good!!! There's nothing they can say or do. BEWARE if you're deciding to go with DirecTV/AT&T. They really don't care if you're a satisfied customer or not. They will manipulate to get you in and then stab you in the back.
I want to give them zero stars but I don’t think it is allowed. My bill more than doubled in 6 months. I was paying over 240 for terrible internet... and ok cable. When I finally cancelled I was told that I should have called every couple weeks to get the best deal. I could have had a faster internet plan for $20 less. I should not have to call you for that to be on hold for 20 min to get a deal as your customer. After canceling I was given instructions to return my hardware... bring the Internet box to a ups store with my account number and wait for a box to ship the cable boxes in.
Never received the box. There was a bogus tracking number. I have called them 4 Times with different instructions each time. First I needed to wait another few days for the box to arrive... that was 2 weeks ago. Then last weekend, they had not shipped the box but they would soon and I would get a new email with the correct tracking number. Today was the best... they don’t ship a damn box but they expect you to take the boxes to a FedEx location to ship them... Are you kidding me? Get your instructions straight. I only have 5 days until I will be charged 150 for each box... and I have to call them to get the information. No one deserves this headache and they should not be making any profit. I want to voice a complaint with the company but I don’t even know who to call and they will probably just give me another sales pitch I don’t want.
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We had to call DirecTV out for repairs. They came out and said he would replace some component. It started to work. We have the problem again and they want me to waste 4 more hours when they should have fixed it right the first time. They offered me $10 for 4 hrs of waiting time to find another service provider.
I have been having a lot of issues where the picture freezes up for brief moment while using wireless recover. Have called DirecTV and keep getting the runaround, and till date they have not been able to pinpoint the issue. They keep saying that it’s a programming issue and they are working on resolving it. They are one of the worst TV providers I have ever experienced. Worst customer service.
DirecTV is absolutely the worst satellite provider on the planet. I have had their service for 10 months and have called every month because my DVR doesn't and hasn't worked since they put it in and they tell me I need to buy some service plan in order for them to come out and fix it! They are total scammers, they suck you into some promotional deal which ends up being total bs and then make excuses for months as so why it is still not working. Stay away!
My stepdad struggling to survive on a fixed income was advised his monthly satellite bill could not be lowered so he should discontinue his service and have someone sign a new contract for service at his house guaranteeing he would be locked into a much lower price for a period of two years. When he asked me to assist by signing a contract I asked questions and was assured he would be locked in at a lower price for two years and that he did not have to do anything additional.
Knowing how this company loves to bundle services, I really questioned the price but was reassured he would be locked in for two years; no problem. Twelve months later he brought his bill to me because it was much higher. I called and was told to look at the front page where it said '12 of 24' and again was reassured his bill would not be going up. Month 13 rolled around and his bill more than doubled. He brought it back to me very upset because it was much higher than the original bill the year before.
We called DirecTV and got the biggest runaround. Questions were not directly answered; it's like they are just reading from a script, talking really fast. And, of course, always 'this conversation is being recorded.' I told them to cancel my contract knowing I would owe $220 in early disconnect fees. They said yes it would be $220. I also knew I'd have to pay a portion of the huge monthly charge but was willing to do so to get my stepdad out of this outrageous price they were charging. I made arrangements for the disconnect to occur on a certain day, the 28th of Feb. On that day, I called to confirm the disconnect had taken place which they said it had and wanted to know if I would like to pay the balance due which they told me was $88.79.
I explained that I would be paying the early disconnect fee and asked if I could receive a final bill and pay it all at one time. Sure they said. Final bill came in at $321.99 when I was expecting a bill for $308.79 based on the information I was provided by the DirecTV employees. My stepdad called me on March 8th to let me know the bill was there and I went the next day to pay the bill. When I called in they wanted $326 and some change which really got to me. They said it was a 'late fee'. They did agree to drop the so called late fee and I paid the $321.99 they asked for just to get my stepdad away from a service he could not afford. The next problem was returning their equipment.
I had several conversations with DirecTV. I called to arrange the service disconnection on 02/18/2018; called to confirm the disconnection on 02/28/2018; called on 03/09/2018 to pay the final bill and called back on 03/16/2018 because the instructions I was waiting for to return the equipment 'would be received by mail in 2-4 days' just did not happen.
Actually, I was told different versions of what needed to be done to return the equipment each time I called them as I wanted to make sure I handled things correctly; so, I'd ask questions each time I called just to confirm what I'd previously been told. Each time I was told something slightly different. Just stressful dealing with these people and I know it is not really the fault of the employees; it is the company. My stepdad is now away from this company and once my contract with them is up at my house (in October) I'm going back to Dish Network. I'd been with Dish for years and am kicking myself for leaving.
I detest DirecTV. I have tried to contact someone other than an out of country person that cannot speak English properly. After getting DirecTV, I found I did not like it at all. I had to upgrade just to get channels I really wanted since they were not part of the 800 channels I was getting. After complaining about this, the associate I spoke with told me I had to wait 8 days before they could do anything. I asked why and she only answered that I had to wait 8 days. After 8 days, I called back and this associate told me she would expedite my request to speak to a manager. This was 3 weeks ago, I am still waiting on this expedited contact. I tried to find a way online to email DirecTV, funny, I still have not found a way to contact them other than the phone numbers at their call centers. They have lied and lied. I cannot wait until I can kick this company to the curb!!!
I answered my cell phone and a fast talking DirecTV agent said the call was recorded. He then said I am giving you Starz for a month free and some other Channel. I started to say something and he ended the call. Mind you I said nothing but hello! I got an email two days later from DirecTV Thanking me for contacting them! I got online with their chat service and found the agent had added the Channels and charged my account $6.99 a month! This is an example of a new law we will need in this country so these fraudulent service providers when a breathing human answers their phone can’t add services without a word! I have had ATT phones for years and DirecTV is associated with them. Shame on them for this predatory behavior. I complained but I am sure without a law enacted they will continue their fraud.
This was horrible before AT&T bought them out. Now it is even worse. Their wireless boxes are complete crap and cannot even detect their own remote. I hate everything about DirecTV and their cheap **.
For over two months I have been trying to cancel service due to moving. I have spent hours on phone being transferred from dept to dept to retention dept. I have paid past due for service that was never used and supposed to have been canceled. Still not canceled still being billed. Service interrupted... have not lived in house for three months. Will not cancel until I pay for service that should have been canceled. Surely this has to be against the law. Extreme gouging, extremely rude threatening customer service reps.
This is the worst company since AT&T started. I've been with DirecTV and the upgraded equipment. No email, no warning, no nothing. And then you try to call and all you get is, "I'm sorry." Does it hurt to send out emails? Sucks.
Lies lies and lies!!! Customer service is the worst customer service ever. This people keep lying to you. They don’t take care of their customers like they promised on TV. I’ve been charge for other stuff that I haven’t been asked. I got moved from one door to another and I got your $200 on top of it. When I was there to pay my bill they said I got $100 credit which was a lie too. Now I got a charges from them so they’re all not gonna pay $347 from their own eyes. Even the supervisor say it’s not his problem because it’s not a writing on here. Then I asked him to hear the conversation and he couldn’t help me.
Can't find Call Waiting info? Menu no longer brings it up??? Tech could not either??? SUGGESTION: Re: PLAYLIST DISPLAY - Please consider putting the recording dates next to the name of the recording. Presently the recording menu's information is confusing. Identifying the programs by their IDENTITY NUMBERS as opposed to the dates and days of the recordings is useless more often than not. I doubt anyone knows what episode or what the programs assigned numbers are...
Presently one needs to pick a recording and then hit "info" on EVERY RECORDING to find DATE AND TIME OF ITS information. I record almost everything I view and watch programs at my leisure - I PAID FOR MY RECORDER FOR THIS OPTION - AND PAY MONTHLY TO CONTINUE USING IT. I am requesting that you return to the old format of providing day and or dates back next to the name of the recording.
I got nowhere when I called technical (sp?) support except to say these things are being presently addressed. I did not feel assured by this of being heard about my specific needs!!! Then they wanted to send a technician (sp?) here to me to address the issues and then make me wait for a period of 4 hours to wait for them on a date far away. From my phone call??? (bad idea) I think that we should charge you for our waiting time.! Haha! It used to be that there was such a thing as service- now customers have little recourse. I would appreciate some acknowledgment that these problems are being specifically addressed - and not a generic e-mail.
Although my account was past due, I was told a additional $50.00 offer would be added to account for the next 12 months. Since the numerous increase pass to me as a customer, I kept the DirecTV service. For several months after Hurricane Harvey and repairing my home, I've had difficulty making my payments. I asked for assistance from DirecTV to avoid interruption of service. I call each time for any promotions/offers to help offset the high cost of the service. After FEMA and SBA denials for home repair assistance, I am still trying to complete the repairs of my home. I called the week 03/03/18 to ask about the contract on the account, lowering my bill and asking about any other options. I spoke to a rep. in the Loyalty Department and was told a additional $50.00 credit for 12 months would be added but I did not reflect on my bill.
On 03/15/18, I called DTV again to ask why wasn't the $50.00 on the bill. Larry stated the $50.00 credit for 12 months wasn't added to bill but told me it was due to past due amount. I told Larry the same past due was on there when I called previously. Once Larry told me the reason, I asked about the contract on my account. Larry stated there was a contract on my account which was removed on a previous complaint therefore should not have one on my account. I told Larry it would not have been an issue if the previous agent would have explain it to me. Instead he told the $50.00 credit was added and should be on the next bill. He should have told me the truth instead ending the call a deception. This is to keep the customer from canceling service and to delay it long enough for the contract is in place.
I waited for 6 hours for the tech to show up and upgrade my receiver. I got off work early just to be home for the service call. The tech never showed and made the cancellation reason "customer cannot afford installation". WTF??? After calling and demanding that my call be escalated to a supervisor, they offered no apology and were nasty. I am cancelling my service at my home and my business. YOU HAVE LOST A LOYAL CUSTOMER.
When my husband and I decided to give DirecTV a try, I went online to request service. After selecting the services we wanted, I would hit the checkout button but would be redirected back to the order form...something was not working. We then called to let them know that ordering online was impossible. The woman I talked with said no problem, she could take the order and we would be given the same discounts. I explained that one discount, a $5 a month credit for autopay said it was only good if done online. She told me that would not be a problem. We went ahead with our order. When she asked for a card for the file, we of course gave her the one we thought would be used for autopay. Installation went fine and the In-Home Expert that accompanied the installer went through everything with us, even confirming our monthly price.
We have had no trouble with our service. HOWEVER, after receiving a paper bill which was higher than our original quote and what the In-Home Expert confirmed, I called to get it checked out. All I ever hear is that we never signed up for autopay and the $5 discount is no longer available. Mind you, we are still in the same month as when I initially ordered. I still have the cart I used to try and place the order online and it clearly states a $5 monthly discount. When I explain that it is not my fault that the woman who took our order (after not being able to complete it online, which everyone from DirecTV that I have talked with says is normal!) did not enroll us as she promised.
All I hear back from them is that I am not enrolled in autopay and that the discount is not available. Whatever happened to be given what you were promised? Since the fault with not being able to sign up online is clearly DirecTV's... not mine... I strongly believe I should be given what I was promised in my cart, AND by the woman who took the order, AND by my In-House Expert. Seems like a great scam to me. I have received the worse customer service ever. At least my cable customer service was always helpful. Whenever I have spoken with DirecTV and asked for a supervisor or manager I am NEVER directed to one. Not once! I can't even get my In-House Expert to call me back! Something is definitely amiss here. I have even offered to send a copy of my online cart to someone so that they can see that was my offer but no one cares. I have included this information below. I really dislike dishonest companies.
DON'T GO WITH DIRECTV... THEY ARE HORRIBLE. FROM CUSTOMER SERVICE TO SERVICE IN GENERAL. I've only had them since November of 2017 and I had to call every month to take care of my bill due to it being higher each time. They would add stuff without my authorization and I was to have HBO/Cinemax free for 3 months which the credit wasn't applied so I would have to pay. Now to top it off I'm paying these high bills while their system isn't working correctly which then I have to call these people again. Also you have to a protection plan ($7.99 or $19.99) or your service call is $99, even if it's their problem. I had U-verse before and I loved them but not the bills that's why I switched but now I'd rather pay more than deal with stupid people.
This has been the worst company to work with. I've dealt with credit card companies, utility companies, and plenty of call centers; this by far has been the worst. It started 6 months ago when DirecTV was due to install my services, but no showed, not even calling to state why. I called in the next day to find out that even though I was told my credit was great and I did not need to pay any installation fees ahead of time, there was an 8 dollar tax on that fee. So DirecTV did not call or install my services over 8 measly dollars. I got that cleared up and later installed. Then my first bill came, which was nearly 400 dollars! Their justification was a glitch in the system caused my promotion to not be honored, after around 2 weeks of calling in and fighting them it got fixed. But it didn't get honored on my bill before calling in multiple times, then filing with Better Business Bureau. After that, the company had a representative call me, and it was fixed.
(TIP** if you have a dual promotional deal between CenturyLink and DirecTV for internet and TV services, call into CenturyLink’s "wellness center". This option is listed under the disconnect my services automated feature-When DirecTV does shady business practices, CenturyLink fines them hefty fines to fix it because CenturyLink's name is being sabotaged by a bad practice with DirecTV. Found that out from the wellness center myself. Call the wellness center, they will have everything taken care of, and will make DirecTV follow their side of the contract.) Things went well for the next few months. My satellite signal was horrible, channels I previously had disappeared, the on demand feature never worked-ever. We would have to climb on the roof in the weather to dry off the satellite receiver outside to watch tv. The usual satellite happenings, happened.
Finally 2/27/2018 I called to get services at my new residence after moving. I've had 2 technicians come out and both tell me 1) they cannot install services here because the trees in my backyard block the digital signal and 2) I need to wait for a box to send back my receiver. Both technicians were wonderful! However, customer service support says my services are still pending disconnection 2 weeks later, and I must drop off my devices without a box or preprinted label to FedEx or UPS and they will take care of the rest-Seriously, does not sound safe to me! Over the past 6 months, I have spent probably 15 hours or more on the phone with customer service with this company and I can tell you, telephone and chat customer service within this company is a joke. You will not get a direct answer. Your bill and the bill they show for you will never be the same. You will have to explain basic math to customer service, repeatedly.
Every customer service representative within the phone call, will transfer you unnecessarily, shift blame, and cannot give an outright answer. You will get a more honest and direct answer from the shadiest car salesman you have ever met! Seriously. I have been hung up on, without even being rude to the agent, and even in chat, they will abruptly end chat sessions if you ask too many questions. It just happened again to me a few minutes ago about if my services are actually canceled or not. You would think a simple yes or no to the question "do I still have services or not?" would be suffice, but you cannot get a simple yes or no from this company.
Tips I have learned to deal with them. Have nothing planned for the rest of the afternoon, have plenty of food, and wine available, you will be on the phone getting transferred repeatedly. Have a pen and paper ready, along with the bill and a calendar, hell a calculator also- you will have to explain math, repeat back to them their logic, and count days repeatedly. Do not call before you have these above items. Get a phone recorder on your phone before you call. The majority of the phone call will be music from being on hold, but you would be amazed how much more help customer services agents are when you have the recordings from all of your phone calls to the company, especially when you have them available for the Better Business Bureau to listen to also.
If you know anybody who lives “outside of DirecTV's service area” become great friends with them, that is the only way you will ever get out of your contract! If DirecTV cannot install services, they won't charge you the 500 dollar early termination fee. So just happen to move in with those good friends of yours. (Every time you call in and change or update your plan, your 24 month contract renews, they don't tell you that, but go to cancel your services and you will find out real quick). If you have a dual promotional package, as mentioned above, call the wellness center through century link, they don't want to lose you as a customer, and if they can blame the other company, they are happy to help- as always, they are people just doing their jobs, so the nicer you are to them, the nicer/more helpful they will be with you.
If all else fails, file that complaint with Better Business Bureau. It's not the funnest option, but it is easy, it calls the company out on their tactics, and it got me (and hopefully you also) a higher up representative to call me and fix everything. He explained everything, gave reliable answers, could account for and cancel additional fees. My 400 dollar bill, was reduced to a 42 dollar CREDIT after filing a complaint with BBB. Just an option if all else fails. This has been the worst customer service experience I have ever had. It has been an agonizing 6 months! I started wanting to cancel my services immediately after having the service installed, and am so grateful I was able to move and not deal with this company anymore. Good luck.
Many years ago I opened this account. It was put in my husband's name because his name is on the credit card we use to pay for the service. We want to cancel the service and no one will talk to me because my name is not on the account. This is after talking to three people I can barely understand and being on hold for more than 15 minutes. Every few months, they find a new way to increase our bill and we are now paying over $140 per month for service we almost never use. I can't wait to hear what my husband's experience is when he calls. If you have a choice, use someone else! If I could give them no stars, I would do that instead.
I subscribed to DirecTV Now as part of a promo with AT&T internet. I absolutely hate it. Constant commericals, Constant lag, no user friendly customer service etc. I wanted to watch episodes that I had missed but was unable to start from season one. I cancelled immediately. I would not recommend DirecTV Now to anyone. Very poor customer service! No way to find help!
I used DirecTV 11 years ago, and I had a very positive experience. Recently I decided to return to DirecTV and the customer service representative have been incompetent, inconsiderate, and inconsistent. Needless to say, in less than 30 days this company has managed to lose my business forever.
I have been a DirecTV customer for 8 years. I find their customer service department inadequate and incompetent. EVERYTIME I call they cannot recognize my phone number, then you go into press this button hell. I have never been able to get service in less than an HOUR. Even given the account number mystifies them and their call in options a waste of time. Understand if you use them you WILL be frustrated with the most common questions, get disconnected and bounced around to the "right department."
We signed up for a bundle of DirecTV, internet and a home phone. Had our direct hooked up on the 7th and our other 2 services scheduled for the 9th. The 9th comes and they say there is and so they are suppose to come out the next day. Again same thing happens. Says they will be back. They never show up. My wife spent 3 days on the phone with them trying to resolve this issue. Just to have them tell us we will not be getting internet or a home phone after we signed a 2 year agreement for all 3 services. Customer service is rude and blamed the whole situation on us and then the techs that came to the house. ATT never once took responsibility for their mistakes or gave us the services we signed up for.
A year ago I signed a contract for 2 years with DirecTV. The bill was supposed to be $69 for Choice plan for two years. Every month my bill has been going up. I've had it for a year now and it keeps going up. The bill keeps going up for the last 2 months. I have had to call them and complaining about it going up. Last month it jumped up to $87. This month jumped up to a hundred and sixty. No. Excuse me. A hundred and $18 and I asked him how come it was so high and she said because I didn't add my AT&T Go phone combining the two bills together so they're penalizing me for not putting my phone on with the TV bill that's not in the contract.
Why did I sign a contract. It's not a contract when the price keeps changing. It's not a guaranteed price. I'm very unhappy with this so today I called them to shut the thing down. They're going to charge me $240 to shut it down because I'm canceling before the two years is up because I refuse to pay more than the $69 that was promised to pay for 2 years. I'm not going to pay 118. I'm not going to pay $70. My price was supposed to be $69. I'm very unhappy with the service. I think that people need to be aware of DirecTV.
I never inquire any services from ATT or DirecTV. Upon checking my credit report, I found out DirecTV did a credit check out of nowhere. I never called them! How can they check my credit without my SSN or without any authorization from me! Please help as the customer service department is not helping. I also want to mentioned I filled out the web form online and got the report from Equifax saying that DirecTV did in fact checked my credit.
When I contracted services for 2 years the salesman assured me that it was a straight $50.00 for 2 years and at NO TIME did he mention you have to have an ATT service in the 2nd year. I would not have signed up because ATT isn't even available in my area and their cell phone service is awful in my area. Now they want $42.00 more a month for the same exact service. Lies and no one in customer service will help you.. too bad you didn't read the fine print. I can't wait to be done with them and I will NEVER EVER recommend them to anyone ever!!!
October 2017, I made the mistake of changing over to DirecTV and AT&T because of their great prices offered on packages and internet, but I hope to warn others of my mistakes. Due to DirecTV missing over 4 installation dates in October of 2017, I was promised a $200.00 credit which never received. On top of that, I was told the bills would be one and not billed separately, which it is now almost April 2018 and the charges come separately and I am not getting this great deal I was originally offered. I was told with Internet and satellite my bill would be under $100.00. I have yet to pay under $100.00 every month, in fact this last bill was $295.00.
I asked DirecTV about my payment to AT&T 3 days prior for the amount of $79.00 along with the confirmation number and the rep at DirecTV said they never got the payment, I was told that even though DirecTV and AT&T merged, it is not possible for the DirecTV reps to see what happens on the AT&T side. I have spent well over 20 hours on the phone from the very beginning with DirecTV and AT&T trying to get my credits, as well as trying to resolve these issues, and it is getting me nowhere. Due to this being the age of technology and internet, I am now going to put all my time and effort in making sure others do not get "taken" like I did, by letting others know about these issues.
DIRECTV Company Information
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- 2230 East Imperial Highway
- El Segundo
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- United States