DIRECTV

DIRECTV

 1.1/5 (42 reviews)
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  • 1 stars

About DIRECTV

DIRECTV is a direct broadcast satellite provider that transmits to homes throughout the United States and the Caribbean. There are many different packages to choose from, each offering a variety of features, channels and DVR options. It's important to note that DIRECTV requires a two-year contract, and most customers experience an increase in prices after the first year.

Overall Satisfaction Rating

  • 5 stars
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Pros

  • Various programming options
  • Easy to relocate with
  • Multiple packages available

Cons

  • Costly to cancel
  • Price increases after first year

Bottom Line

DIRECTV is a leader in satellite broadcasting. The company’s services are ideal for people who want a lot of options for TV channels, features and packages.

Top DIRECTV Reviews

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Rated with 5 stars
Verified

I did a lot of research and finally decided to try AT&T DirecTV. From the very beginning, signing on, installation of equipment, and answering any question I had, the service I re...

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Rated with 5 stars
Verified

We have been with DirecTV for many years and we on occasion will need a DirecTV service tech to help us out. We contacted DirecTV and they sent a Service Tech out to us named Pat ...

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DIRECTV packages

DIRECTV has many different channels but understands that customers have very specific wants and needs when it comes to programming options. The company offers a variety of packages with multiple features, channels and DVR options. DIRECTV has six different plans:

  • Select: A budget-friendly option with basic channels. Customers can access 155 channels.
  • Choice: A great option for families that has a variety of different program preferences. Customers can access 185 channels.
  • Entertainment: A good choice for sports lovers. Customers can access 160 channels.
  • Xtra: The company’s most popular package. Customers can access 235 channels.
  • Ultimate: Ideal for movie lovers. This comprehensive package gives customers access to 250 channels.
  • Premier: Gives you every option you need for an all-inclusive TV watching experience. Customers can access 330 channels.

DIRECTV has multiple extras and add-ons you can add to your plan. This includes premium channels like HBO, Showtime, Cinemax, The Outdoor Channel, NBA League Pass, NFL Sunday Ticket and DogTV.

DIRECTV prices

The six plans come in at different price points. Installation and DVR hookups are included in your package, but you pay $7 a month and a $99 installation fee if you want additional receivers. There is also a $9.99 a month regional sports fee.

Prices for individual packages are:

  • Select: Plans start at $59 a month
  • Choice: Plans start at $69 a month
  • Entertainment: Plans start at $64 a month
  • Xtra: Plans start at $79 a month
  • Ultimate: Plans start at $84 a month
  • Premier: Plans start at $134 a month

While DIRECTV offers great introductory offers, you must sign a two-year contract, and rates increase in the second year. Be sure to ask about second-year pricing before signing a contract. If you want to cancel your plan early, you must pay $20 per month for every month left on the contract.

Other fees to be aware of include a $99 fee when a technician must be dispatched to make repairs. You can put your streaming services on hold until you return home if you’re going on vacation, but there's a $7 a month charge. There is also a $19.95 activation fee.

The company charges $4.25 if you are late paying your bill. You must return your equipment if you cancel your service — if you choose to keep it, you'll end up paying anywhere between $45 and $135 to cover the costs.

DIRECTV FAQ

Can you get internet through DIRECTV?
DIRECTV doesn’t provide internet service directly, but it offers internet services through AT&T.
How much does DIRECTV really cost?
DIRECTV plans range from $49 to $125 a month, plus service fees and installation.
Is DIRECTV better than cable?
DIRECTV has better equipment and technology than many basic cable providers, and it tends to offer more channels.
What is the best DIRECTV package?
It depends on how much TV you watch and what channels you want. The Entertainment package is best for sports lovers, while the Choice option has a lot of family-friendly options. The best package for you varies based on your budget and your TV preferences.

Is DIRECTV good?

In 2019, over 16 million people across the country subscribed to DIRECTV. While channel options and DVR capabilities are a plus, the significant price increase after the first year and challenging cancellation process may discourage people from committing to DIRECTV. Be sure you completely understand your contract before committing to DIRECTV’s services.

DIRECTV Reviews

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How do I know I can trust these reviews about DIRECTV?
  • 4,212,620 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: March 14, 2023

I saw that a payment was taken out for this service that I had cancelled on the app. When I called to cancel the service over the phone and request my money be refunded because I already cancelled and didn't want the service anymore, they told me that if I had called the day before they would have been able to give me a refund, but they are unable to do so now. And, that my service will be extended until next month. I told them I do not want the service until next month and I want my money back, they said they won't help me. It is because I said I found a cheaper service. I have been a loyal customer with them for years.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 19, 2023

Will never use DirecTV or AT&T again. From the day I signed up with this company I've been lied to. The D2D salesmen who sold us on AT&T internet & cable told us one price for both. It ended up being that price for each service. We still continued to use your company until now. We decided to not have cable. I'm not in a 2 yr contract with Directv, but I'm still unable to cancel for 2 months now. I called to cancel and couldn't because I called after the 14th. Then I called back to cancel and was told it would end in Feb. It didn't. Now the payment was pulled again and I'm told I can get a refund bc there's usage on my account. Why wasn't the service cancelled when I requested it to be? I did not authorize any further payments for service. Canceling this service should not be this hard. If they charge per day of usage why can't I be refunded for the service I just paid for in advance. DirecTV is trapping me with made-up accounting rules.

7 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 15, 2023

    The fact consumers have to pay for upgrading to a more exspensive package (s) was/is a deal breaker for me & possibly anyone else. Cable companies have really gotten ridiculous with these put together packages, especially when each channel duplicates the other channel with the same movies, programs etc, etc... all day/everyday, plus have the audacity to expect more $$$ for certain/extra channels to be added to an already ridiculously overpriced package (s) (IS INSANE). Time to cut the cord on cable....

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 13, 2023

    I was effectively misled in purchasing DIRECTV services. I was very clear when I spoke with the company over the phone that I was only interested in NFL sunday ticket, and DIRECTV, being fully aware that they were going to lose this product, misled me and didn't disclose this information. This locked me into a two year contract. Now having lost Sunday Ticket, I no longer want DIRECTV services. Customer service and management were unwilling to listen and are holding me accountable to a $400 cancellation fee after all of this. This is shady, misleading and just bad business in general. I don't recommend working with any business that operates in such a manner. I have cancelled services and would never be willing to work with DIRECTV, AT&T again in my life.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 11, 2023

    I have been with Directv since they have been Directv. 29 plus years. They only want a liberal source of news platform on their programming. They pay MSNBC and CNN along with other liberal socialist news stations a lot of money. They refuse to pay NEWSMAX anything. They lie to you when you call to complain about their decision to eliminate two conservative news stations this year. (OAN and NEWSMAX) I called several times and got different talking points that they have been given by their "leaders" to say to us disgruntle subscribers. LIARS LIARS PANTS ON FIRE!! The Elections will be coming up and they want to hide the Rallies. They want to hide conservative news and views from the American people. Sad AT&T and Directv for making the playing field one sided. I canceled my landline of 32 years and Directv.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 10, 2023

    DirecTV has the worst customer service of any company that I have ever delt with. Unprofessional, sarcastic (rep called me a liar). DON'T PUT YOUR CC OR DEBIT NO FILE! WILL MAKE UNAUTHORIZED CHARGES!

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 1, 2023

    I was a DirecTV customer for many years. I recently found out that They Censored Newsmax. It is my opinion that any media outlet has no right telling its viewers what we can watch, so I'm cancelling my service. Roku is maintaining a Newsmax channel, so I will be moving my funding there.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 16, 2023

    I have been a customer of DirecTV for 15 years because of where I live in the country. I once had a traditional landline phone service but cancelled it. I tried to turn back on today and received the worst “support”. I was told they had to run credit check but if it was rejected, I’d have to pay $49 connection fee. I froze my credit as a security feature. So, they said I would have to un-freeze it, call them back and go through process again… after waiting 30 min for a rep. I told them to just run it, get the rejection and let me pay the connection fee because it is too difficult to unfreeze, call them back, set up service, and have my credit frozen again. A disabled senior citizen should not have to go through this just to turn back on phone service because I have blood clots to the heart and need access to a phone since my cellular doesn’t work inside the house!!!! DirecTV must be lead by Satan!

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 9, 2023

    We live in the Highlands of Cedar City, Utah. We have learned over the past eight weeks that DirecTV does not provide technical support/service to mountain residents during the winter months. We have logged 12 calls to their service department over the past eight weeks after high winds affected our satellite signal reception. They do not have the capacity to serve customers who may live where it snows and have set and cancelled seven consecutive appointments for service. Their phone bank at customer service is trained to ignore the customer's complaints and repeat the same responses to technical difficulties. We have recorded phone calls with the same service rep wherein she confirms that even though they advertise to provide service/support, they actually do not have the capacity to provide this if there are winter weather conditions.

    We started our claim for support in November, 2022 and it is now January, 2023 and we have been without signal service and refused any opportunities to speak with company officials in positions of greater authority and told that the best they could do was schedule an appointment to have their technicians come up in March after the winter weather. There are hundreds of residents in our Highlands and it is incredibly antiquated to accept that in 2023, a company the size and scope of DirecTV cannot provide the vehicles/equipment to support their customers who reside in the mountains. Most egregious, is the fact that in our customer agreement with them it states that they will be able to provide this service in a timely manner with no mention of a down period of four months during the winter. We are now going into our third month without signal service and DirecTV's best response to us it that they can help us in March. Wow!

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 7, 2023

    Because we are on a budget constraint, we have a package with very few channels. Just recently we have been having problems with major channels blacking out and having constant interference. We reported the problem to DIRECTV, but first they wanted us to add a protection plan for $100. I may be wrong, and I hope that I am but has anyone reported this as a possible reason to charge more for service?

    11 people found this review helpful
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    DIRECTV Company Information

    Company Name:
    DIRECTV
    Company Type:
    Public
    Ticker Symbol:
    DTV
    Address:
    2230 East Imperial Highway
    City:
    El Segundo
    State/Province:
    CA
    Postal Code:
    90245
    Country:
    United States
    Website:
    www.directvbundles.com