DIRECTV Reviews

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About DIRECTV

DIRECTV is a direct broadcast satellite provider that transmits to homes throughout the United States and the Caribbean. There are many different packages to choose from, each offering a variety of features, channels and DVR options. It's important to note that DIRECTV requires a two-year contract, and most customers experience an increase in prices after the first year.

Pros
  • Various programming options
  • Easy to relocate with
  • Multiple packages available
Cons
  • Costly to cancel
  • Price increases after first year

Featured Reviews

Austin, TX
Verified purchase
I did a lot of research and finally decided to try AT&T DirecTV. From the very beginning, signing on, installation of equipment, and answering any question I had, the service I re...

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Warsaw, MN
Verified purchase
We have been with DirecTV for many years and we on occasion will need a DirecTV service tech to help us out. We contacted DirecTV and they sent a Service Tech out to us named Pat ...

Read more

DIRECTV packages

DIRECTV has many different channels but understands that customers have very specific wants and needs when it comes to programming options. The company offers a variety of packages with multiple features, channels and DVR options. DIRECTV has six different plans:

  • Select: A budget-friendly option with basic channels. Customers can access 155 channels.
  • Choice: A great option for families that has a variety of different program preferences. Customers can access 185 channels.
  • Entertainment: A good choice for sports lovers. Customers can access 160 channels.
  • Xtra: The company’s most popular package. Customers can access 235 channels.
  • Ultimate: Ideal for movie lovers. This comprehensive package gives customers access to 250 channels.
  • Premier: Gives you every option you need for an all-inclusive TV watching experience. Customers can access 330 channels.

DIRECTV has multiple extras and add-ons you can add to your plan. This includes premium channels like HBO, Showtime, Cinemax, The Outdoor Channel, NBA League Pass, NFL Sunday Ticket and DogTV.

DIRECTV prices

The six plans come in at different price points. Installation and DVR hookups are included in your package, but you pay $7 a month and a $99 installation fee if you want additional receivers. There is also a $9.99 a month regional sports fee.

Prices for individual packages are:

  • Select: Plans start at $59 a month
  • Choice: Plans start at $69 a month
  • Entertainment: Plans start at $64 a month
  • Xtra: Plans start at $79 a month
  • Ultimate: Plans start at $84 a month
  • Premier: Plans start at $134 a month

While DIRECTV offers great introductory offers, you must sign a two-year contract, and rates increase in the second year. Be sure to ask about second-year pricing before signing a contract. If you want to cancel your plan early, you must pay $20 per month for every month left on the contract.

Other fees to be aware of include a $99 fee when a technician must be dispatched to make repairs. You can put your streaming services on hold until you return home if you’re going on vacation, but there's a $7 a month charge. There is also a $19.95 activation fee.

The company charges $4.25 if you are late paying your bill. You must return your equipment if you cancel your service — if you choose to keep it, you'll end up paying anywhere between $45 and $135 to cover the costs.

DIRECTV FAQ

Can you get internet through DIRECTV?

DIRECTV doesn’t provide internet service directly, but it offers internet services through AT&T.

How much does DIRECTV really cost?

DIRECTV plans range from $49 to $125 a month, plus service fees and installation.

Is DIRECTV better than cable?

DIRECTV has better equipment and technology than many basic cable providers, and it tends to offer more channels.

What is the best DIRECTV package?

It depends on how much TV you watch and what channels you want. The Entertainment package is best for sports lovers, while the Choice option has a lot of family-friendly options. The best package for you varies based on your budget and your TV preferences.

Is DIRECTV good?

In 2019, over 16 million people across the country subscribed to DIRECTV. While channel options and DVR capabilities are a plus, the significant price increase after the first year and challenging cancellation process may discourage people from committing to DIRECTV. Be sure you completely understand your contract before committing to DIRECTV’s services.

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DIRECTV Reviews

Over 10k reviews since 2012

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    How do I know I can trust these reviews about DIRECTV?
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    Page 1 Reviews 0 - 10

    Reviewed July 7, 2025

    After 8 years of loyalty, there was nothing they wanted to do to keep me. I was paying 145 after taxes. I spoke with someone of another county who offered me 40 dollars off my first month, that was it. Directv makes 27billion a year, and won't extend and honor their loyal customers to keep them. So I cancelled.

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    Customer Service

    Reviewed July 7, 2025

    Absolutely the worst service I’ve ever wasted money on! Bad connection. Bad customer service. Bad shows. Repeatedly showing the absolute same shows repeatedly and movies. For the money DirecTv wants they should have better varieties of shows and not make us pay for the Spanish shows or the ongoing endless bore that infomercials bring about worthless programming and propaganda. Furthermore the amount of time your service is interrupted we should be refunded! Worst company. Worst salesman. Worst customer service. Worst at everything and will not pay another dime to this worthless company.

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      Customer ServiceContract & Terms

      Reviewed July 3, 2025

      So, I bought their general pack not long ago, and at the time (just like you sign the terms and conditions for any general subscription based platform) I signed their terms and conditions, knowing that the free trial would expire in a few days, and a day or so before that happens, I will receive an email about the same if I wish to cancel the subscription. Fast forward to now, (having previously used the service for a combined total of once for an hour of watching a wnba game) I've received a charge on my credit card, and told them that 1) I hadn't received an email whatsoever from them about it. 2) The charge is still pending so it can be cancelled, and that no one in their right mind can remember the number of days any of their subscriptions free trial lasts. 3) I tried to cancel the subscription when it was during the free trial (I remember this because this was prior to when I got charged on my account).

      In spite of putting forth my argument to both the associate (very disrespectful by the way) and the supervisor, they still won't give me my refund back and cancel the account, saying that the billing cycle was over two days ago (keep in mind the transaction is still pending and was made today), and that I did receive an email which was a long line of images with small text at the bottom mentioning which date the free trial ends. Absolutely horrible customer service, and will never buy any services from them ever again.

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      Staff

      Reviewed July 2, 2025

      It is sad when customer representatives in an organization tell you one thing and then later another representative says something different. I had my roof replaced and the roofers got rid of my satellite dish. I contacted DirecTV and requested a replacement satellite. The representative informed me that she would waive the $49 charge for replacing the satellite. She also said not to pay the technician due to this waiver.

      When my bill arrived the $49 dollar charge was there. I contacted DirecTV and was told that there was one charge for moving the dish and one charge for relocating it. I informed the representative that I was not told that. I was told the charge amount for replacing the dish and that amount is being waived. She also told me that the charge cannot be waived by anyone there to include supervisors. This was not discussed in my first conversation with them and now I must pay the charge. This is not considered good business. Please get your representatives on the same page so this doesn’t happen to another customer.

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      Profile pic of the author.
      Customer Service

      Reviewed June 27, 2025

      I just started, got the genie box and I was told by cust. service and an email that my first payment is due 10 days after I received the box. So now they are not honoring it, so they are shutting my cable off, so don’t get them, they lie.

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      Customer ServicePriceStaff

      Reviewed June 26, 2025

      I called 3x. First time I was assured I would be OK after I made a large payment. My service wouldn't get interrupted till Friday. Well on Wednesday service was interrupted. After calling irate my service was restarted & assured again I was ok till Friday to pay the past due balance of $92.15. Today I turn on TV & no service!! I call back & girl tells me, "Sorry it was only for 24 hrs!" WHAT! I had a pymt arrangement in place. So I ask for supervisor & she tells me, "Oh sorry. Can't help till you pay the entire bill. Past due of $92 & new bill of $189 that was just generated." What in the world is going on with these people. On top of that good luck getting someone who comprehends you or you understand them. Their prices are out of control & their staff is horrendous. Everyone has a different story. What's crazy is they know they've got us.

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      Customer ServicePricePunctuality & Speed

      Reviewed June 23, 2025

      Was a customer since 2007... not anymore! I had my roof replaced after a hail storm and needed DirecTV to come reinstall the dish. Scheduled us for a Friday between 8am and noon (which is ridiculous). I stayed home from work all morning just to get a text from the tech that he couldn't be there till 1:15pm. I came back to my house that afternoon at 1pm to meet him. No show and no text and wouldn't answer calls. I left at 2:30pm only for him to show up at 2:45pm, ring the doorbell and get back in his truck and leave. Then they still tried to charge me for the service call! Cut the cord! I went with streaming that same day... and am saving about $150 a month. I will never use DirecTV again!

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      Customer ServicePrice

      Reviewed June 21, 2025

      Hi, my name is E.L. I called customer service today. Today is June. 21st 2025 I called customer service because I’ve been a customer with him for over 20 something years. They just raised my bill to over $70 and they weren’t able to drop it down even though I’ve been a customer for them for like over 20 some years. I talked to a supervisor. The supervisor did not care because she said she couldn’t help me. The tumble label that you’ve been with the company for over 20 some years instead of being loyal to you, they won’t help you out.

      Now the one of the first rules of customer service is always the customer service right. I used to be in customer service and I remember that my boss used to tell me it’s better to lose $10 than $10,000 and that’s what they’re doing now. They’re gonna lose me as a customer and because of that they’re gonna lose money. I hope that in the future all you guys quit this company because they’re just getting more expensive expensive and they’re not even loyal to their customers that I’ve been waiting for over 20 some years so if this happened to anybody similar, please write a review. They deserve to get a bad review.

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      Customer Service

      Reviewed June 19, 2025

      I have had DIRECTV for over 20 years. In that time the service has been ok. Now due to their billing issue they took off of auto pay all my discount have come off and now I suppose pay double what I was paying. I hate to say it but I will be cancel my cable. I feel like I getting rip off and I been told 3 different stories. I guess company doesn't care about customer service. Only the bottom line. Hate to do but I been left no choice.

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      Price

      Reviewed June 18, 2025

      Cancelled on the 5th and they still charged me until the end of the billing period. Wouldn't make payment arrangements with me and still said they would charge me a late fee if the balance wasn't paid by the due date. After 5 years and paid over $12k, thanks for nothing. Do not use this service!

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      DIRECTV Company Information

      Company Name:
      DIRECTV
      Company Type:
      Public
      Ticker Symbol:
      DTV
      Address:
      2230 East Imperial Highway
      City:
      El Segundo
      State/Province:
      CA
      Postal Code:
      90245
      Country:
      United States
      Website:
      www.directvbundles.com