DIRECTV

Direct TV is a streaming cable service that provided a large number of channels on their base package. The issue for us is that they continued to raise their prices. Each year, similar to internet service providers, they would increase our bill incrementally to return our service price to the standard retail price. They didn't offer us any additional channels, or any other perks, so cutting their service was not a hard decision. In two years, our price went from $49.99 to $69.99. When people are cutting their cable to go to streaming service and pay for what you get, it is difficult to continue that service if the price continues to rise.

I have had DirecTV for years. I left them for about a month and went to AT&T Uverse, that was horrible! I came back to DirecTV. They have improved their satellite dish from past years, so it does not cut off like it use to when there is inclement weather. However, if it's pouring rain or heavy wet snow, it will still go out. Lately there has not been anything worth watching on the premium channels. I have had better luck on the basic channels or by using one of the streaming services. They really need to improve their channel lineup. Streaming companies like Netflix and Amazon Prime have more to choose from.

I have not had many issues, except during a storm or high winds then I will lose Internet and this affect the dish. Most of the channels I do not watch. There should be a package that I could pick the channels, and depending on how many I pick should be able to have a lower price. They could also have a senior discount. Also a children's selection, where the parents could select and put in an area so they could enter just the appropriate channels depending on the child's age. Example would be for age 2-6 then another one for 7-10 etc. With the parent able to use a password for each section. I know this sounds a little overwhelmed, but if you have children you would know the frustration of going through these channels. I hope this will let you know how frustrating it is for the person or persons going through all the channels.

I had Spectrum for many years. And I liked it. But the price was increasing almost every month! Unfortunately, customer loyalty means nothing to companies any more. I understand cost of living increases, and that to stay in business, companies have to make money. Price increases are happening all the time. Costs get passed on to the customer. But, when increases are happening regularly, and it seems that companies are just being greedy, you lose me and my money. I went with AT&T because I could get NFL Sunday Ticket and see every game of the season. I had to acquire DirecTV satellite for the NFL package. But, (there's always a but), the service rep promised a total of $300 in gift cards, which is great. Or WAS great. I had called just to see who I would switch to. When the call ended I was promised the deal would be available. After consideration and research, I called back and took their deal.

I have been a long time customer of DirecTV even thru the merger/buyout by AT&T from Verizon, and they still answer the phone anytime I need to call them. I might pay a bit more now, but I don't have any issues. If I have any issues, I call right away to discuss what my problem is, and what they can do about it. Yes my bill is sub-$200.00, but I don't have anything bad to say about "DirecTV". I have been a customer for over 12 years. My mother got away from Comcast/Xfinity because her bill kept going up, and they kept taking channels away, so she came on with me probably 9 years ago and we split the bill, which helps. Thanks - Dan J.

Programming is terrible. There are too many infomercial channels. It is also too expensive. Also the NFL package got more expensive while the number of games was reduced because of more games being broadcast on regular television. The package is not worth the money for the number of games offered. Everything AT&T offers is terrible - internet, phone service and Direct TV.

These people are really bad and I finally got a new controller but not a new cable/dvd box that they should send me. Mine is not working right!! They have people that are from a foreign country and hard to understand.

DirecTV operates as such an old-fashioned company and that's why they are going to lose the streaming wars. I replaced my DTV equipment because the one I had wasn't working and they automatically renewed my contract for 2 years without telling me or having me sign a contract. When I called to cancel DirecTV just a few months later, they tell me I have to pay a cancellation fee of $300+.

DirecTV is pricey. You offer premium channels at a price. Your service goes blank with a gust of wind or a sprinkle of rain. Work on providing a more stable satellite service. Offer more packages to choose from including the basic channels or offer customized options so that we aren’t paying for channels we don’t really watch.

Pros: channel selection, will negotiate with loyal customers. Cons: price, goes out with most rain, encourages customers to be a part of negotiations with networks, will force loss of major channels during negotiations.