DIRECTV

On signal I love it I had a storm blow through I had no signal interruption. I dont know why people say it's bad in a storm. I have never needed to call customer service. The self care portal through the website is wonderful. I've only had to use it twice but I fixed my issue myself and I like that. The service is great if you pay attention to customer agreement, your bill, and the fine print when you sign up. And of course it's expensive. It's the best one out there, if you cant deal with normal price being high you get good service.

I went through hell to try to get the $320 back. Finally they credited me $269. I had to fight for the other one and what happened is they took me off the original plan that I had the $37. When you subscribe to them they will contact you. They will email you trying to sell and upgrade your service constantly. It's with no end. This is the worst company I've ever dealt with in my life and then when you try to talk to them they don't understand. They hang up on you. After you make them understand they hang up on you and they figure they got you by the nuts anyway.

I went with Dish Network. Cheaper price. They don't hassle you. They don't call you that don't try to sell you anything. These people are great. No nonsense every month. They take the bill out of my credit card. No extra charges, no up charges, no nothing and no I'm not selling Dish. I can give two craps about any of them rip off freaking companies but at least I didn't get shafted like I did with you at DirecTV. Just thought you know my name is Christos **.

Well, as usual, it did not happen. The rates went up on my bill by $66.00, and no Sunday Ticket or Redzone. When I called, I was switched to 3 departments, including the Loyalty Dept., and they all said "Sorry" but not true. This is not the first time, now AT&T and Directv are scamming the public with promises they have no intention of keeping. Beware of anything they say, and get it in writing and e-mailed to you with specifics and names. Or you will regret it. I am canceling DirecTV and AT&T for my house and going to find an honest co.

When the DirecTV technician arrived on the installation date - four hours late - he informed us that he could not install our DirecTV because he did not have our HughestNet internet installed. We were never informed that there had to be internet to set up our DirecTV at our new home. He told us it was impossible and that we had to reschedule a new installation date. His name is Juan ** and he could hardly speak English. I called DirecTV and was told that the new installation date was going to be another 10 days later! We were advised that we had also been misinformed by Juan **, the technician that the service could not be hooked up without internet. We were told that he could have hooked it up without internet. Unfortunately, this "error" by the technician left us waiting for another 10 days for service at our new home.

After much discussion, the moving desk agent was able to get an installation date that was w/in 7 days of our move to our home. So, we asked the DirecTV move department to reinstate our service to our old home until the new installation date at our new home. At this time I was informed that they could NOT reinstate service to our old home since we had initiated a move order to our new home! This was not our fault since the technician had misinformed us about being able to hook up service w/o internet. I was told there was nothing they could do and could not reinstate our service, so I asked to speak to a supervisor since this was not our fault.

Jolene, the agent I had been speaking with from the move desk, never put on the supervisor, but said that she could try and talk with the "Back Office" desk to get our service reinstated because of the error by the technician and because it was going to be at least 7 days before they could hook up service at our new home. I was on the phone for THREE (3) hours waiting for the "Back Office" to reinstate our service at our old home! The entire time I was holding, I was told that I could not hang up, I had to wait on the line, and that it required my "cooperation" for the service to be reinstated! After three hours our service to our old home was reinstated.

Unfortunately, while reinstating our service, the agent at the Move Desk told me that they had cancelled our installation date for our HughesNet stating that because we had "forced" them to reinstate our service at our old home, and because we were bundling our services, that it meant that the HughesNet service date had to be rescheduled as well! HughesNet could not be rescheduled for another week and it was after the DirecTV installation was supposed to take place! I again informed the agent that the Technician had refused to install our DirecTV service w/o internet so this was backwards and was not going to work. At this stage, I was no longer patient and told the agent that I wanted this to be fixed, that they needed to call HughesNet and reinstate our original installation date. They said they could not do that.

To make matters worse, the move desk agent then put on a supervisor who said she had been listening to the call and asked to speak to my husband who was the main account holder - after hours and hours of talking to me about this issue! So, I put my husband on the line and at this point we were both extremely angry at how we had been treated by EVERYONE at DirecTV. It gets worse, because now the supervisor informs us that because the HughesNet service installation date had been changed by them, I now had to pay another $69.98 for the HughesNet service date change!! I told her, again, that I had already paid this to HughesNet, but she said that unless I paid another $69.98 they would cancel our request for service!! She also said that unless I listened to her read every word of the disclosures about the HughesNet service, she would cancel our request for service!!

I was forced, under duress to pay your DirecTV Supervisor to reinstate my HughesNet service request, even though I had already paid it once! I was told that the only thing I could do was request a refund from HughesNet for my original service request. She also said she could not lose her job over this issue, so I had to cooperate with her. At this point, I decided to call the HughesNet technician to let them know my issue with DirecTV. They showed that our original date of installation was still confirmed, but they also now showed that DirecTV had booked another new account under our name and another new installation date! This clearly seems to be a violation of Fair Consumer laws and a violation of FCC consumer regulations. It seems quite clear that the DirecTV agent was trying to rebook service completely so that she could get credit for the sale.

HughesNet showed up on time at our original installation date, but I had to spend more time on the phone with HughesNet accounting to explain the double booking and to explain why I had to get a refund for paying twice! They were extremely apologetic for the lack of service I received from DirecTV. That is an apology I have never received from DirecTV. Our new service is scheduled to be installed tomorrow. I have requested that Juan ** not be the technician. My husband and I both took days off of work to be available for the technicians. I pray that our service will be installed as requested, but I now have a complete lack of confidence in DirecTV. Unfortunately, they are the only source of TV service in our area or I would cancel my service completely. M