DIRECTV Reviews

The lack of customer service is a HUGE concern, and this company fails to provide equal access to senior citizens. My elderly mother signed up with DirecTV when her cable company stopped providing service to her area. From the beginning, we have had nothing but trouble with the service. The streaming device provided has randomly lost connection with her internet on multiple occasions. After doing all of the troubleshooting possible at home, I called for help. I requested that a technician come out and was informed that they don’t have technicians. When asked how to resolve the issue, I was told to get a technician. When asked how to go about finding a technician that would have knowledge of DirecTV devices and service, I was told to “ask a neighbor or a friend.”

DirecTV is horrible. I have had direcTV over 5 years and I have had numerous issues with transmission, excessive buffing and poor customer service. Good luck getting to talk to someone in their customer service unit but beware as you will be talking to an individual in a 3rd world country. I got rid of direcTV in December 2024 and they have the nerve to charge me $60 for breaking a contract I knew nothing about. I have submitted a claim with the BBB to get my money back.

This company is a joke. I didn't find out until after signing up that they don't even provide the channel (ABC) I wanted to watch, although it was advertised as being available... a complete lie. I haven't used the service at all, as I don't watch TV often just a particular show. I tried to dispute it with my bank on this basis but was denied. I paid $87 bucks for nothing. Not cool in any way, shape or form...they should be ashamed of themselves.

This is the worst company I have ever dealt with. This is only the second review I have ever done in my life. This company has given me sooo much grief. They are impossible to deal with. After putting up with numerous problems during the two year contract, I tried to cancel my service immediately due to a $55.86 increase in monthly service. First I was referred to their Loyalty Department, where I quickly learned they have Zero Loyalty. Then they charged me $166.99 for an additional month. I disputed the charge and now nearly three months later they are continuing to harass me for that charge. I would prefer to give them Zero Stars, because one is way more than they deserve.

I have had Directv for over 10 years. I was offered a free upgrade in October 2024. They scheduled a technician to install it. The next month they charged me for it. I have called numerous times and they say that it shows that it was a free install. It was never removed from my bill, I have talked to probably 8 different people. Let all say it will be removed. It is now January 2025 and I came home yesterday to my directv. Being turned off because of me, not paying the $596.01. I was on the phone over an hour last night trying to get this fixed. They say it can take up to ten Days to get this fixed and get my service turned back on. So as of today I still have still not turned it back on. Therefore I am paying for a service that I am not receiving. This was their mistake, not mine. I am a very disappointed customer after 10 years.

I've never been so mad. Call (numerous times) to get hopefully things corrected and I can't even hardly understand whom or what I'm talking to! DirecTV has become a joke to us customers. And my review is not only my opinion but the opinion of my family and friends who I sent to DIRECTV.

I have had DIRECTV twice now. The first time we never could get a tech to come out and service our equipment. It would take them four or five times to actually make the appointment. It was very frustrating. The second time we chose to go with DIRECTV. I suspended my account over the summer because we travel. We chose not to carry on with DIRECTV because of the cost and service. They kept increasing their prices. When the gal called to add additional channels, I told her I need to cancel my subscription. She said she would get it taken care of and have it canceled. Now five months later they’re telling me I owe them five months. They call night and day and tell me the same thing and I tell them the same thing over and over and over again. They won’t even pick up their equipment and are quite rude. Now I’m afraid I’ll have to get an attorney involved now. It’s been a huge headache.

I’ll never go back to DirecTV. There are no more benefits with there service compared to other providers. In fact you pay less with a streaming service with no hidden fees like DirecTV has. They attempted to lower the one monthly payment to persuade you in keeping their service. Don’t use the online chat option because the person on the other end is a little slow having to explain like it was a 5th grader.

Horrible wait time and customer service. I have been with DIRECTV since November 2016. My bill has gradually increased. When I contacted customer service I was transferred to another department. After 47 minutes from the beginning of the call to the end I was informed there was nothing that can be done about the $30 dollar increase in my bill. I will cancel my account and find a better option.

I have been a DirecTV subscriber for some time. Due to an extreme increase in cost, I've decided to cancel my service. It took me several hours with customer service, several transfers, and dropped calls before I finally got it done. Now, another problem began- sending me my refund. They have been sending me statements (for three months now) with a -$66.25, which means they owe me $66.25. I called customer service again to inquire about refunding me the money. After another excruciating experience of keeping me on the phone for a long period, she wanted to transfer me to another customer service again. Why is it too hard to ask for my refund but if someone owes them money, they want it asap?