DIRECTV Reviews

After 8 years of loyalty, there was nothing they wanted to do to keep me. I was paying 145 after taxes. I spoke with someone of another county who offered me 40 dollars off my first month, that was it. Directv makes 27billion a year, and won't extend and honor their loyal customers to keep them. So I cancelled.

Absolutely the worst service I’ve ever wasted money on! Bad connection. Bad customer service. Bad shows. Repeatedly showing the absolute same shows repeatedly and movies. For the money DirecTv wants they should have better varieties of shows and not make us pay for the Spanish shows or the ongoing endless bore that infomercials bring about worthless programming and propaganda. Furthermore the amount of time your service is interrupted we should be refunded! Worst company. Worst salesman. Worst customer service. Worst at everything and will not pay another dime to this worthless company.

So, I bought their general pack not long ago, and at the time (just like you sign the terms and conditions for any general subscription based platform) I signed their terms and conditions, knowing that the free trial would expire in a few days, and a day or so before that happens, I will receive an email about the same if I wish to cancel the subscription. Fast forward to now, (having previously used the service for a combined total of once for an hour of watching a wnba game) I've received a charge on my credit card, and told them that 1) I hadn't received an email whatsoever from them about it. 2) The charge is still pending so it can be cancelled, and that no one in their right mind can remember the number of days any of their subscriptions free trial lasts. 3) I tried to cancel the subscription when it was during the free trial (I remember this because this was prior to when I got charged on my account).

It is sad when customer representatives in an organization tell you one thing and then later another representative says something different. I had my roof replaced and the roofers got rid of my satellite dish. I contacted DirecTV and requested a replacement satellite. The representative informed me that she would waive the $49 charge for replacing the satellite. She also said not to pay the technician due to this waiver.

I just started, got the genie box and I was told by cust. service and an email that my first payment is due 10 days after I received the box. So now they are not honoring it, so they are shutting my cable off, so don’t get them, they lie.

I called 3x. First time I was assured I would be OK after I made a large payment. My service wouldn't get interrupted till Friday. Well on Wednesday service was interrupted. After calling irate my service was restarted & assured again I was ok till Friday to pay the past due balance of $92.15. Today I turn on TV & no service!! I call back & girl tells me, "Sorry it was only for 24 hrs!" WHAT! I had a pymt arrangement in place. So I ask for supervisor & she tells me, "Oh sorry. Can't help till you pay the entire bill. Past due of $92 & new bill of $189 that was just generated." What in the world is going on with these people. On top of that good luck getting someone who comprehends you or you understand them. Their prices are out of control & their staff is horrendous. Everyone has a different story. What's crazy is they know they've got us.

Was a customer since 2007... not anymore! I had my roof replaced after a hail storm and needed DirecTV to come reinstall the dish. Scheduled us for a Friday between 8am and noon (which is ridiculous). I stayed home from work all morning just to get a text from the tech that he couldn't be there till 1:15pm. I came back to my house that afternoon at 1pm to meet him. No show and no text and wouldn't answer calls. I left at 2:30pm only for him to show up at 2:45pm, ring the doorbell and get back in his truck and leave. Then they still tried to charge me for the service call! Cut the cord! I went with streaming that same day... and am saving about $150 a month. I will never use DirecTV again!

Hi, my name is E.L. I called customer service today. Today is June. 21st 2025 I called customer service because I’ve been a customer with him for over 20 something years. They just raised my bill to over $70 and they weren’t able to drop it down even though I’ve been a customer for them for like over 20 some years. I talked to a supervisor. The supervisor did not care because she said she couldn’t help me. The tumble label that you’ve been with the company for over 20 some years instead of being loyal to you, they won’t help you out.

I have had DIRECTV for over 20 years. In that time the service has been ok. Now due to their billing issue they took off of auto pay all my discount have come off and now I suppose pay double what I was paying. I hate to say it but I will be cancel my cable. I feel like I getting rip off and I been told 3 different stories. I guess company doesn't care about customer service. Only the bottom line. Hate to do but I been left no choice.

Cancelled on the 5th and they still charged me until the end of the billing period. Wouldn't make payment arrangements with me and still said they would charge me a late fee if the balance wasn't paid by the due date. After 5 years and paid over $12k, thanks for nothing. Do not use this service!