DIRECTV

Since AT&T bought DirecTV the customer service is awful. You can't get through to talk to a real person anymore and when you do one person tells you one thing and the next person the complete opposite. The actual service is a joke for the price. Dropped channels, glitches in the system, channels freezing.

We had DirecTV for nearly 6 years. If it rained, wind blew or any other weather other than sun we lost tv. Each month our bill would come in the amount of $160 to $215 and should have been $69 monthly. It was on auto pay so paid on time. So I would call with account number and set on the phone up to 2 hours a month to get credits. When we finally got it taken care of and had 6 months the correct bill our equipment went out. So 2 weeks without tv and still paying the bill they finally send someone out. We received new equipment but they automatically upgraded us and said we had a new contract and bill doubled. I canceled 2 days later. They said I was paid in advance and keep it for 3 weeks then go to UPS and mail equipment back. 2 months later I’m still fighting that I owe $317.09 plus $200 early cancellation fee. Still getting the run around on this bill.

Now that AT&T has taken over Directv, the customer service SUCKS! I predict a cancellation of my account in the very near future... My satellite TV service will soon be going the way of my phone service -- AWAY from AT&T.

I’ve been a customer of DirecTV for almost 6 years. For the past 2 months I haven’t been able to order a movie through the text messaging service. I follow the prompts and when I get to the end of the prompts it’s says, “Sorry we're unable to validate your request at this time.” I called DirecTV and they said, “Oh we can enable your remote to order from the remote.” She then said that all I would have to do would to connect the receiver to the internet, power down the unit and restart. So I followed the instructions and lo and behold it didn’t work.

DirecTV is the worst company I have ever dealt with. My dumb ** is done with them Which I should have done a long time ago. They charged me a fee for upgrading our boxes cause they were old and they said it was a free service but they lied and are trying to charge me with what they call a 1 time fee of 99.00 bucks. What the hell. Then I have been having a bill of 95.20 for 3 months then out of the blue goes to 102.66 and I haven’t changed anything on my plan. Well they can get their crap and shove it where the sun never shines and I hope that anyone who reads this will take it serious. Don’t get fooled by the piece of crap that they are! Save your money and move on. Don’t fall for the B.S. that they give you. Firestick and digital antenna here we come, DirecTV can suck it!!!

I joined DirecTV and was told that I was in a 2-year contract and I would receive a discount for two years plus a $200 Visa prepaid card. When all actuality I was in a 2-year contract which only received one year of discounts. I never got the $200 prepaid Visa card. Once I realized my bill had doubled after a year I contacted DirecTV, explain to them what I was told when I started my service and I was put through to about five different people. The one lady stated that the individual who did my initial setup did not take any notes whatsoever. I then had another gentleman tell me this happens all the time and that people with this problem should be forwarded to him so that he can make it right before they cancel their plan. I had already cancelled my plan and went with Dish when I talk to that gentleman.

Do not use DirecTV, I canceled my account at the begging of the month and was still billed for the entire month. So I received a 10th of my service for full price. Customer service refused to help stating there is nothing they would do. The company its self is full of thieves. If I could I would have given them a 0 stars.

Watching several shows on stations including Star Wars Return of the Jedi, commercials were inserted while the movie feed continued causing viewers to miss key moments in shows including the scene where Darth Vader kills the Emperor to save his son, Luke Skywalker. Absolutely a buzz-kill and done where the advertiser's, AT&T in this instance would not be received by viewers negatively.

I have been a DirecTV client for almost 10 yrs. My satellite boxes were becoming obsolete, so I called for an upgrade. The customer service guy, said I qualify for a free upgrade and I asked if there would be extra charges and was told no. When the tech came to my house today, with new system, Genie 2 to install. The tech warned me, the system was having technical issues, but a new software fix was due next month 4/19. Well, the tech could not get the new systems to install. He called his boss, he call ISS, he called everyone. 5 hours of trying to install, things were not right.

I am not satisfied with DirecTV remotes. I pay for 5 in my house. At any given time me and my children are watching TV. When my children go to their room to watch TV one TV will not work because the remote can only handle supposedly three TVs at one time. I think that's a glitch I need to fix. If you're paying for 5 TVs you should be able to watch 5 TVs at one time.

Before AT&T took over DirecTV, I could change service between 2 states with a simple phone call. Having installed new equipment in one location, AT&T would not allow me to activate service in that location. I spent several hours with AT&T multiple representatives trying to activate, but they kept wanting undecipherable numbers which I didn't understand. So the next day I brought in my IT guy (at an hourly rate) to figure out how to activate the service at this location. He started calling (with multiple wait times) to figure out what was needed.

I have a 4K receiver. I thought it was an upgrade but soon found out that the 4K receiver did not work as well as the one I had. It kept freezing! Called many times with negative results. I had two repairmen come to the house and told me there was a software problem with the 4K receiver and there was nothing they could do! I requested that they take back the 4K and give me what I had before. The serviceman told me that if I do that I would automatically generate a new two year contract! That has to be one of the stupidest things I have ever heard! I’m downgrading just to be able to watch TV without it freezing and they want to penalize me! DirecTV has gone to hell since AT&T bought them. BEWARE of their sneaky ways!

I would rate them lower than one but cannot. I have been with them for almost 20 years, always great tv and awesome service. No problems. Until last few years. Finally have had enough and cancelled my service. Few months ago I requested new equipment that I was leasing from them for two years, it never arrived and I never got the credit I was promised. So I called to cancel the service. This after last year my monthly price doubled and they claimed my discounts ran out, had to fight and BBB to reinstate the two year pricing I was promised. Well my service still running and Dish coming to install this morning. I called and they claim that they are unable to disconnect my service until the end of the month... "No way to change the AT&T system" is what I was cited. Crooks and liars they have become. Used to be topnotch. Shame.

I was a DirecTV customer for approx 5 yrs. Recently my monthly bill kept increasing. I was charged $1.50 for a regional sports program which I did not order. Then I was charged $8.99 for a protection policy, again which I did not order. I called Customer Service to find out why I was being charged for things I did not order. I was put on hold several times while my acct was "being researched."I couldn't get an answer I finally told the man to forget about it & called Cox Communications to reinstate my cable service. My cable was installed on Sat March 2nd & DirecTV DVR was disconnected.

I have never been treated so poorly, I have been with DIRECTV since 2006 and after 13 years I have to cancel my service with them. I have been trying to upgrade my service for 2 months now after having a tech come out and telling me my boxes were old and needed to be changed out. 5 different techs have come out and none of them was able to do anything because the order has been incorrect. I had one of AT&T's reps sit in my house for over 2 hours trying to help rectify the issue. I have placed over 10 phone calls to the company. Got offered wonderful deals when trying to cancel my service then received bills with higher than my normal bill amount. After speaking with a floor supervisor "Bebe" which is the rudest person I have ever encountered I have decided my business means nothing to this company and they don't deserve my hard earned $181.00 a month. Service cancelled!

Was told by DirecTV that I was going to lose local channels on 3/17/2019 so they sent me 2 receivers by FedEx. One was dated 2010 the other 2012. I installed new receivers and called 800 #. 2 hours later on phone they could not get them to work. They told me they would sent out a technician in 2 weeks. I installed my old receivers and watched TV for 10 minutes. Service went out with error code 711. I called them back. They said very sorry there is nothing they could do. Have to wait 2 weeks for serviceman. I have DirecTV for 18 years. Waste of time talked to 7 supervisors all calling from America. I had several small problems over the years but nothing like this since AT&T took over. They thanked me very much for being a loyal customer while bending me over!

These people are liars. They claim to have mailed my final bill and I never received. Turned me over to collections and claimed if I paid collections that my balance would still remain to be paid to DirecTV. So why was it turned over to collects if I still have to pay Direct TV too. Makes not sense. I pay my bills so if they say I have balance why was there no bill received and why did customer service tell me there was not balance when I disconnected.

Have been a DirecTV customer for 13+ years, once AT&T took over the customer service, it went straight down the tubes. Not only is it near impossible to talk to a supervisor, the company is involved in shady practices with regard to their billing where they promise to apply a promotion but that it takes 2-3 billing cycles to apply the promotion (where they just hope you forget about it and drop it altogether). I finally spoke to a supervisor and was promised that they would look into it personally and get back to me within 72 hours... That was 7 days ago and no response. I just canceled my service and refuse to pay the current bill. Absolutely horrible customer service.

You be better with other provider. Worse customer rep, sales and technical assistance. I cancelled my service after the contract expired (24 months in Dec 2018). I was charged with early cancellation fee as they allegedly told me that it was because I received a new equipment in Dec 2017. I explained that I had one of the LEASED mini Genie replaced because it ceased to work. It was not connecting. DirecTV sent me a new box and I returned the broken one. After verification they agree that the fee would not be charged. BUT IT WAS. I did not receive any final bill, until recently I was able to see through my myAT&T website as it now the DIRECTV contract shows as cancelled.

I had DirecTV for a few years. The first year everything was perfect. Customer service was helpful and my monthly bill was exactly what we wanted to pay. After a year, everything changed. My bill went way up and when I tried to talk to customer service and dispute a charge, they weren't helpful AT ALL. After a few disputes, I was referred to their customer loyalty department, which I can say were very helpful and brought my bill down for a couple of more months. But like with everything else, that didn't last long. After a couple of years of back and forth to keep my bill where I wanted, I decided to call it quits.

I have been paying the DirecTV bill in my house for 7 years. In that time, it has gone up over $20. My mother, and I, called today to dispute a bogus charge. Both reps we spoke to could have cared less about us and had no interest whatsoever in solving our problem. This is why I DESPISE AT&T: They provide VERY POOR SERVICE, at the highest price imaginable. They also outsource their call center jobs, as both reps we spoke to had ridiculously thick accents and BAD ATTITUDES to match.

We have been long time satisfied DirecTV customers until AT&T took over! Recently we were advised that we'll lose our tv service on 17 Mar unless you change out your equipment (interior tv boxes and roof satellite dish). Your installer came out and said that he cannot switch out the old dish on our roof with the new one because it's located more than one step off his ladder. He said a "3rd party" would have to climb our roof to do it. His alternative was to place your new, huge, dish over our front door or put it on an ugly pole near our house (which was rules out after he saw our large trees). With few choices, we were willing to pay for a 3rd party ourselves to climb the roof. But he said he was not authorized to recommend one for liability reasons.

We have been with DirecTV for many years and we on occasion will need a DirecTV service tech to help us out. We contacted DirecTV and they sent a Service Tech out to us named Pat **. I can't begin to share with you and your CEO how pleased we are with the professionalism Pat demonstrated and how he explained and corrected the problem. We have a total of 6 receivers in our home and RV and Pat corrected the concern we had in the bedroom receiver and answered some minor questions I had about one of the other receivers. Pat has to be a valuable part of the DirecTV Service Group. Thank You Pat.

I signed up for DirecTV three months ago. I specifically requested a due date of the first of the month as I only receive one paycheck at the end of each month. My due date happened to fall on the 26th of each month. The original sales rep promised if I didn't like my due date (she wasn't able to tell me when that would be) all I would have to do was pay the first month's bill. After that I could call back and have my due date changed. That was a total lie. I assume she lied to get me to sign up at that time.

I have only written one bad review in my life online about a company or service. This is my second so I don't take this lightly. We previously had U-verse with ATT and my wife spoke with a salesperson at a local big box store and he convinced her to upgrade to DirecTV as it was a much better deal and had better channel selections. Was told that ATT now owned DirecTV and they are one company now. After spending hours on the phone over the past 5 months trying to get our bill combined. They kept telling us that the request was in but it took forever and I had to pay ATT and then pay DirecTV. The salesman told us that they had a feature where you can go back 72 hours on shows and watch again. After talking with the support they said that it wasn't working.

I have been a DirecTV customer for 22 years. Two months ago one of our receivers went on the fritz. So I call technical support, inform them of the error code we are getting. Try a couple of fixes, but nothing corrects the issue. A technician is required. So we schedule a service call for Tuesday 12-4pm. I take a half day off work. No one shows, no one calls. So at 5pm, I call back to customer service. They apologize profusely and set up another technician for later that evening. Again, a no show. So we reschedule another appointment for 9-12 on Saturday. Again a no show. Reschedule another appointment for the afternoon. Again a no show. Reschedule another appointment for Monday. Another no show. Reschedule again for Tuesday. Another no show.

Sick of Fixer Upper, Fixer-Upper, Fixer-Upper, Fixer-Upper day after day... I know there are new shows out there please find some, Windy City Rehab, the guy that does the million dollar rehab in New York, Hometown, all of these are good.

Happy with DirecTV not so much with AT&T - We have been with DirecTV for more then two years. When AT&T took over they wanted to raise our rates to double what they were because we did not purchase any additional services. They agreed to keep rate at same price for two more years. We also have an RV that we travel with DirecTV which when we travel we had changed our service area to get and receive local channels.

We have been with Directv for almost 5 years. A month ago we were unable to rent movies. Kept getting message code 781, not connected to internet. 8 phone calls in 4 weeks the issue is not resolved. Ever since AT&T took over, customer service sucks. They go through this whole ordeal for over an hour acting like they are refreshing your system, only to tell you after an hour that they are having a software issue. So they can't fix it, we can't get a service tech, and we can't watch movies. Completely useless, it's like having cable. This is not the service I signed up for. Packing up their equipment and calling Dish TV.

This company has fallen so far from what it used to be. We have had DirecTV for more than 10 years. We have always moved our service when we move and it’s always been affordable with great customer service. Ever since AT&T bought them out it’s gotten unbearable dealing with them on the phone. It’s apparent this company is out to make money and nothing else. Every year our bill jumps by like 60. And when we call to see what discounts are available it’s an hour long frustrating saga. This year we were flat out lied to and hung up on.