DIRECTV

My wife and I moved down here in southern Delaware from north Jersey six years ago. Up there we had cable and it was really good. Down here we got DIRECTV (one of the cheapest, basic packages because they are so expensive). Ok, besides losing service when it rains, or if we have a dark cloudy sky, DIRECTV keeps taking away certain channels every so often, and when I call and get through all the robot voices and talk to a human, the human tells me to get the channel back it’s going to cost me $4.99!! I tell them H*LL NO! Why are you taking my channels and holding them until I pay a RANSOM?

We've had DIRECTV for nearly a decade. My husband called to cancel our service on June 1st. Usually they offer promotions to entice us to stay. This time the woman did not and said we would be cancelled and our boxes would shut off at midnight that night. They shut off our boxes at midnight that night but charged us $204 for the entire month of June since we cancelled on the first day of the billing cycle. The woman did not tell us that ATT does not prorate anymore nor did she think to offer "If you cancel today, you will receive a bill for the entire month or we can cancel you on the 30th at the end of your billing cycle."

As far as picture quality DTV is good. Their fees are higher than most. But, when you close your account with them. Be careful! After returning equipment, I called to verify received and that I owed no further monies. They said my account was clear. Months later I start getting letters from collections. No one could even tell me what it was for. After filing a dispute, heard nothing, now months later, surprise I get a call from collections. I go through everything with them, they tell me to call DTV. I do, DTV tells me to take it up with collections. I again explain and go through everything again with DTV. Who can't even give explanation for bill and told me to call collections and pay bill. I told them this is crazy. My advice DO NOT GET DIRECTV!

I requested a service because I don't get the signal and I lost 3 days of work, the technician never show up in those 3 days, supervisors called me and gave me all kind of apology but nobody resolved the problem.

I have to give a single star but only because I have to. Their whole game is to sell you on a long term deal. Install remanufactured components, you don’t get the devices where you want them, put the new dish in the same place as one was installed 15 years ago because it is easy (even though there are now trees there). Throw the old junk disk in your yard and leave it. Today is a full sunny day, light breeze, no rain, I cannot keep a single station for more than 10 secs. You cannot record, you cannot download.

AT&T doesn't shut down accounts of deceased individuals. They expect you to keep calling different numbers of different departments. Even though I brought in the death certificate and they made a note on the account they are still sending bills. The office of the president of AT&T calls and they still want me to do their job and call yet another person. I feel sorry for people who have no choice in using at&t. Stay away from them. I have filed complaints with the BBB and the FCC. Doesn't look like they are helping either. Too bad I have to give any stars. I'd give infinite 0 if I could.

First of all they turned my service off in the middle of this Pandemic. I needed $379 pass due to restore, of course I didn't have the funds. So, my sister helped. She did an electronic check over the phone for $379. Come to find out they went into her account for $ 629. My sister informed me right away. I gave DirecTV a call and they assured me that they would put back the $250 within 24 to 48 hours. Never happened. Called again the next week. They assured that it would be put back in ten days from the first time that I called. Never happened. Called again after a week in a half. They assured 10 more days from the time that I just called in. Never happened. I called around eight times.

I tried to make changes to reduce my package with Directv and was transferred from one group to another. Voice input didn't understand what I was saying and the customer rep. wasn't helpful when I tried to cancel or change the service package.

I had a year long promotion on my account which expired May 14th. I received an email telling me to call in to get a new promotion. Well, here I am on my third call and I keep being told that the system hasn't offered a new promotion yet. In the meantime, my bill has gone up by $70. Today I was told that the "new" promotion wouldn't appear until the end of the month (which means they can continue to charge me more money - seems like this is a way to keep people locked into a higher price).

It’s 125AM Friday night and my cable has been disconnected, there is no one at this hour to talk to about my bill. So I paid money I don’t owe just to have TV at this time of crisis. Every month I spend over an hour talking about my bill to these people. My bill is 60 a month purely basic channels, what is the big problem. Every month I get a bill charging me hundreds!!! They also drilled a hole in my new roof I didn’t even know and my house already had a Directv satellite, now I have two. Talked to supervisors, doesn’t help. I was charged 40 a month for a sports channel ended up paying 240. They said it was a promotion and too late to get any money back because Aug 20 was the deadline! My friend had the same problem and was always overcharged and going to another company solved her problem. I didn’t ask for any promotion. They just put it on your cable without your knowledge or permission. Then they charge you for it!!