DIRECTV

If you don't want price hikes, stay away. Will tell you that you wont have to keep calling to haggle about the price but then when you get your bill it takes a steep hike! after 5 years of calling and always having to pay more than double the amount at least one month out of the year I'm DONE with having to deal with them. Take my advice and go a different direction.

I called asking why the bill keeps increasing and they couldn't give a satisfactory answer. When I cancelled membership the customer service agent was not wanting to cancel. I pushed the situation about ending our service after 4 yrs or so of being with them. We never missed a payment. Then after 1 week of paying the bill, they wanted me to pay the next month even though I cancelled. Quite disappointed after being a loyal customer.

I wishbit would let me select zero stars. I have been a customer for almost 1 year! I have had countless problems with service, billing, and customer service. I have spent countless hours on the phone with them and out of service for countless hours. The equipment you get is old and refurbished so half of it doesn't work. The first month we had Directv our satellite moved on the roof mount and we didn't have service for a week. My auto pay hasn't worked from day one and I have paid over 400 in Restoration fees and they refuse to make it right with me. I would never recommend them to anyone.

Don’t do it! I started a contract with them at $130.00. Never was my bill $130 again after that first month. They added special promotions onto my bill without my knowledge and I ended up paying extra and caused me to get behind. Even when caught up I'm paying $300 dollar cable bills for basic tv phone and internet. After dealing with them for hours nothing resolved I reached out to FCC and an attorney and filed a complaint!

Customer service is horrible. They don’t work with any one with this Covid virus. They over charge. They disrespect you and it’s horrible. Fed up the managers, the care, the staff laugh. They don’t offer you anything to help.

Every time you call in, it takes hours of your time and they don’t get it right. If you happen to get customer service in US, you are lucky. More often, you are stuck with India and they are clueless.

You will be on hold forever and when you finally get a live person you'll be lucky is you can understand their English. If you want to cancel you'll wait even longer and then likely be hung up on when you reach their cancellation department, which ironically they refer to as the loyalty department. I only have them one star because there was no option to give them a negative 10.

Recently bought a new house and called to have my service transferred to new address. My two year contract had ended, but they wanted to charge me a $199 transfer fee. I told them to go ahead and cancel my service and requested an address to return the equipment. They then wanted to transfer me to the loyalty department where I had to explain that it made no sense to pay the transfer fee when I could just cancel the fee and then call right back and order new service. They agreed and waived the transfer fee. They lowered my monthly rate by putting me into a 12 month contract and scheduled the transfer to happen today. The four hour window install appointment was set for 8am to Noon today. At 10am, install department calls and says that the install tech did not come to work today and they needed to reschedule the install for Thursday (same 4 hour window). So now I will take off work again and lose $240 income at work again.

4 years of service and every month I have to dispute charges. Watch you fine print. 3 weeks trying to clear up I $338 bill for services I never had. Representatives notes do not match what you're being told for help. Worst service ever. Even worse customer service.

I've had DirecTV service for about 8 years. I choose this service to watch the NFL Sunday Ticket. Last weekend as I tried to access the service it was not working. I called customer service and they tried for 3 hours to resolve the problem. They were not successful but said that a supervisor would call me back. No one ever called. Today (the following Sunday) I called again because I still did not have the NFL Sunday Ticket.