DIRECTV

I strongly suggest anyone considering AT&T/DIRECTV to consider another company. The satellite service is absolutely low grade. On demand rarely works and the catalog is limited, their 4K genie is a joke and to boot be prepared for hidden fees/charges. Every time I call customer service the call mysteriously "disconnects" or I'm transferred to several departments with no real resolution. They do not value their customers!!

I had my services moved which consisted of a 200 dollar fee, not happy with the amount but I understood, I set up a payment plan to pay the 200. Get my next bill and it is 265 dollars so I call and was told I was given false information and that they did not do payments plans and that they could give me a 75 dollar credit. I'm still not satisfied so I'm still stuck paying the original 200 dollars that I started with. I do not recommend this company to anyone and will be changing my service as soon as possible to a company that is more reliable. Horrible service, and customer service.

We had a house fire 5/2018. DirecTV was one of our first calls. After I called and explained our situation, they graciously suspended our services. They couldn’t install in our temporary location, so we had another service, U-verse. In July of 2018 we were sent to collections for unpaid DirecTV cancel and maintenance fees AT OUR UNINHABITABLE HOUSE! Every 2 months we spent more time than needed to explain our circumstances. We finally moved back in and on the install day my husband spent 3.5 hours explaining the situation so we didn’t have to pay $480 and to get us out of collections. They sent us through hell worse than our house fire. NEVER. EVER. AGAIN will I use this company. I spoke with AT&T. Be advised. DirecTV was able to KEEP THEIR RULES AND REGULATIONS after AT&T purchased them. DirecTV is worse than poor. AT&T will suffer for it.

I've been a customer for years and decided to go with another company. When I called to cancel my service, they told me they don't prorate anymore. I asked when this came into effect and they said November 2018. They said the changes were sent out by mail. I never get anything by mail from them, always emails and I didn't get one either. I now have to pay for half a month of service that I'm not using. I will never go back to them again! It's sad that you decide to change for better options and they get upset and ** their customers!

First off, we have been Directv customers for approximately 20+ years. We actually went to WalMart and bought our first dish and equipment that we had to install ourselves. So we've been customers a LONG time. We had been satisfactorily serviced most of the time until ATT merged with Directv. Now we are plagued with constantly rising prices and poor service. Today we have no service. The first screen said we had service for "0" locations so we had to remove BR1 and BR2. Not sure why they would bill us every month for location service then tell us we can't use it.

I have been a customer for three years. Buyers beware. They lie, overcharge, try and speak to someone who speaks English good luck. Thanks to someone who made a comment to say I was cancelling my service. I finally got an American speaking rep. who informed me that I had been paying double what I agreed to for one of these packages and her answer to that when I told her I had been trying to find out why I was paying so much was, "Oh well. You have been paying it." This company needs to be sued plain as that. They owe me nine hundred dollars. They overcharged me. Watch your bills close if you get them or they will take your money.

DirecTV promised a $0 bill for 12 months. I know it sounds so stupid, but I had been a customer of theirs for years, and was calling to cancel. I was informed that there were multiple discounts that I could qualify for, that would cover my entire bill. Now, me being a pessimist, I confirmed with the retention specialist, multiple times, that my bill, would in fact, be $0. She confirmed multiple times. However, I have been on the phone multiple times discussing this with them, and they will not honor what I was told. Now they want cancellation fees, late fees, and I've even paid them $300 or so, during the past 9 months to keep my programming on, while I disputed these charges with them. I'm so over this crap. They offered something that was too good to be true, and even though I questioned it, and they "confirmed" that it in fact, was not too good to be true, now, they won't honor it. Looks like Dish TV is going to gain a new customer. Peace out DirecTV.

I received a bill in November that was double my normal bill. I called the number on the bill which was disconnected, FINALLY I found the correct number on my own. I talked to 6 different representatives. SOME of them couldn't even access my account. After an hour and being late for work someone was finally able to help me. Now come December. AGAIN my bill was a disaster. I called and again being on the phone for more than hour. I was told my promotion was over. The representative told me that she would give me another one and that my bill would remain the same.

First off, I'm a business owner and I understand some people try to get services for free or discounted, now in saying that, here is what happened to me.

I got DirecTV in July of 2017, didn't have any issues until August 2018. All of a sudden my bill went up $100 per month. I called and they said that everyone gets the NFL package and if you don't want it, you have to call and have it taken off, and because it was on in July, they can't refund me that month. I said, "I understand and I don't want it, please take it off", September comes around, they are still billing me for NFL,

I have a property and my tenants decided to go with DIRECTV. My tenants did not ask where the DIRECTV dish could be placed. Nor did the company ask them. There was already a DIRECTV dish on the side of the house. The bright installer decided to place the DIRECTV satellite dish in front of a gutter on a tin roof that was covered with roll roofing material due to it being a flat roof. After a rainstorm during the holiday it caused a leak on the roof. It took me over a week to get a claim started. I spent a Saturday morning from 8 AM to 1:30 PM being redirected to different departments. Finally after threats of lawsuits someone came out to the property. After their assessment the person that came out advise that the dish was placed on the roof wrong. A week past with no response and still a leaky roof. I called the claims department again at which point they stated they needed a quote from a contractor.

I have been a customer of DirecTV for about 15 years, long before AT&T took over. When first joining the company was great, now that it has been swallowed up by AT&T it has become a nightmare. After recently receiving a letter stating that my present equipment needed to be upgrade I have been trying to schedule an appointment to have that done. It has now been over a week since my first call into the company and I am on call #4. The first appointment which was scheduled days after my initial call, no one showed up nor did anyone have the common courtesy to call me to let me know that the technician would not be coming. After waiting at home for 3 hours after the latest hour given (scheduled between 8 am and 12 noon) I called to ask when or if they were still coming. Was told after waiting on the phone for 30 minutes that the technician would not be coming. They scheduled another appointment.

Today we cancelled our DirecTV because a local company started providing a cable package with internet access. When we called and cancelled, we were told that we could not cancel immediately and would be charged through the billing cycle. A small internet company we also had to cancel somehow was able to cancel immediately. But a big company like DirecTV/AT&T couldn't? We were also told that we would receive a letter telling us how to return equipment or we would be charged for it. They can't give us that information over the phone/internet? Of course with all of the horrible reviews, I am worried that we won't get the letter, or get it past some unspoken date, and be charged again.

I called Directv to see if I was still under contract with them and "Gabriella" stated I was no longer under contract. I said "so if I stop service I will not be charged?" She stated I would not. So after I hooked up with a new reliable service I called Directv back to cancel. I spoke with "Bruce" who told me that I was still under contract and that I owe $100. When I explained what Gabriella stated that I definitely was not under contract, Bruce stated I still owe it and admitted that Gabriella gave me the incorrect info. I stated that is Directv's fault, not mine and that I have acquired new service with another provider based on Gabriella's information. He said I still owe but did tell me how to dispute this which I am doing now.

Added HBO and Starz not once but twice without us asking. The 2nd time was conveniently after we called to cancel our service. Called to complain and then they said the 1st time only said to cancel Starz... I absolutely said both. They wouldn't credit me back most likely because we are in the process of cancelling our service and never gave a reason why the charge magically appeared the 2nd time without us asking. DirecTV is a total waste of money and time. Can watch all the sports etc that you desire with Hulu. Told the gal I spoke with she better be looking for another job because DirecTV will probably be a thing of the past once everyone realizes how easy it is to stream the exact same content at more than half the price and none of the customer service headaches.

AT&T has the absolute worst customer service in the entire world. After calling and visiting with several agents over several days to confirm an upgrade in a remote location, and making a special trip several hours away - guess what - nobody show up. This is after two different phone calls to confirm and two separate chat sessions to confirm. Today, after over 3 hours (yes, this is accurate) in the phone, several more agents tell me they have scheduled for next weekend. So, I will drive the several hours back next weekend and just hope that today’s 3 hour call was with more competent agents than the other 4 agents I visited with last week. Horrible experience - if there were any other choices, I would be an ex-customer. I cannot imagine any customer service worse than AT&T.

First, let me start by saying that I’ve always been a huge fan of DirecTV (growing up, while living with my parents, we always had DirecTV). That is until I became an adult, got married, had a child, moved into a new home and ordered the service myself. First of all, when selecting a TV provider, I looked for the best bang for my buck! A provider that could give me all the channels I enjoy watching, channels that my husband would like, my son and bonus son’s favorite channels (main reason) and also a provider with great benefits! (I mean come on, who doesn’t want that?) So as expected, my first search was DirecTV. I mean come on, I grew up with my parents having that provider, so why not?

Very bad service. Waited over 8 hours for service even though the service tech called me at 9 am to tell me he will be an hour early. Nobody showed. Called customer service 4 times. Keep getting the runaround. They keep telling me to wait for service at 8 pm at night when my appointment was 12 to 4 pm. Would give 0 stars if I could.

I called Customer Service at 1-800-351-5000, two days ago. The person that answered went into a sales pitch for a new customer service contract called Solution Center. I said, "No I am not interested," but the guy kept on talking and would not address my problem so I hung up and called back. The next person, a lady, started the same sales pitch. I said no and she would not accept this answer. She said she would not transfer me to a technician unless I signed up for the service. I did and then was transferred to a technician. We resolved my problem by resetting the receiver and SWIM.

I ordered cable and internet through DIRECTV/AT&T. I hadn’t even had it installed yet and apparently the guy that bundled and sold me the package changed my password and security question. So I had to physically go find the nearest store to fix their mistake and then after two weeks of waiting for my router found out he sold me a bundle but never ordered internet for me. Of course no one knows what’s going on and I can’t get any sort of information from customer service, "No I’m sorry. We totally screwed up." So now on top of that the internet that was supposed to be here that I had to reach out to now wants a $100 upfront fee which was never mentioned originally. You seriously need to get your ** together.

I received a Genie DVR from DirecTV. Shortly after that, I received an email from them stating that the whole home DVR service would be free for 3 months and $3 a month after that. The email also stated that If I canceled that service during the free period, I would not be charged at the end of the 3 months. I called customer service to cancel the service and I was told it wasn’t showing on my account and not to worry about it. Well, after the 3 months were up, they started charging me $3 a month for the service.

Every 12 months, they remove my discounts! I've been a loyal customer for 10 plus years, and my time is valuable! Can't loyal customers be treated the best? Not in this world anymore. It's how much you can take from the person... what can I get past them, even for 1 month. I just want what is a fee, stay a fee, unless I leave. Why not give the loyal customers the discounts, provide long time discounts over time, and keep customers? Crazy, change your philosophy DirecTV!

I have had DirecTV for 2 1/2 years. I have watch OKC Thunder Basketball for 2 1/2 on FSOK-Channel 675. I watched the Thunder Friday night, 1/11/19. I tuned to channel 675 last night - NO Thunder. Message said I have to "buy" the game. Spoke with Customer Service - they told me the game was Blacked Out. Today at work, several of my co-workers watched the game last night. NOT Blacked Out. I did an online chat. She offered me a Sports Package for an additional fee. She would never acknowledge that my account had been changed in any way.

In September of 2018 we got behind on our bill and they shut off our satellite. After a month they sent us a letter saying if we paid half of what we owe they would waive the rest and bring the account up to date. We paid the half and another 45.00. Don’t know what that was for lol. We decided we couldn’t afford 220.00 a month for cable so we cancelled and returned the equipment.

I signed up for DIRECTV with promises of great service, and all I have received is terrible customer service. It started with the technician not showing up and not calling to tell me he wasn’t showing up. I drove three hours to meet him and not a word. I was promised a credit for my inconvenience and then they rescheduled. Every time I call to ask about the credit that has not shown up on my bill or in the form of a Visa card that they also promised, no one seems to know what I am talking about, and I am switched from one department to another until I give up and hang up.

I could not update my account online because they were having issues with the mobile site. They could take a payment over the phone but could not take my updated payment information. So sad when you can’t get people to do a basic job. Do not happy with this company.

Had the service for 9 months. Nothing but issues and then last month doubled my bill. Called and canceled and still they generated another bill and charged me more. Called again and all they seem to do is write notes. Customer service is clueless, cancellation department is does not know anything. Each time I am transferred I have to start all over again. Billing is in India or Philippines and they have no idea about the process. The customer service executive should be fired. How in the world he got this job? Typical phone company. No wonder they lost the landlines business and now screwed up Directv. Too busy getting Golf Tee times. Never will use any ATT service. Canceled mobile after 10 years because of same issue.

This is honestly a scam. I started an account just to get me through the World Cup in June of 2018 and it has been a nightmare since. It is now 1/15/19 and they have charged me for the second time. I canceled it the day after the World Cup ended and I am still getting charged 7 months later. I am not even getting charged once a month - they are throwing in payments here and there. One 3 MONTHS after I canceled and the other was 7 MONTHS after I canceled. It's a joke and to be honest seems like a total scam. STAY AWAY from this place as a whole. Not even the free trials are safe.

After cancelling my account I have made 3 phone calls to pay my final bill. The first 2 calls state it takes 15 minutes to receive the "Final bill" via PDF. There will be a $5 to pay over the phone, which I am unwilling to pay. I normally pay on-line, but after cancelling I can no longer sign into my account. I call back the 3rd time... I am told the email can take up to 24 hours...which it's past. I request another PDF statement AND a paper statement. THEN she tells me I can pay via automated service for no fee and she will transfer me. Only she transfers me to the pay via phone...for $5. I express my frustration and the customer service lady tells me she "will see what she can do" and the line goes dead. TERRIBLE WASTE OF TIME!

We switched to Directv because we were promised the monthly bill would be less for a comparable service. That was an outright lie {it increased by 18.00$} and we were later told by a supervisor that they probably just said that to make a sale. When you call for "another" overbilling or a fake late charge they pass you from one rep to the other, with each one asking for the exact same account info and problem description, then each rep will place you on hold. Their customer service reps will repeat this until you either give up or are "accidentally" disconnected. The only info you get is that you have a contract and it will cost you a lot of money to cancel. Should have went with Dish Network or anyone else! Avoid Directv until they can get it together and quit scamming people.

I'm not even sure where to start. I know that my blood pressure has spiked just dealing with DirecTV today. I moved my services from one residence to another early October 2018. I was asked if I wanted to upgrade my boxes and I asked if I could keep my old. They told me I could keep my old (still waiting on DirecTV to pull this call and call me back). FYI it has been over a month now. The technician comes to my new home and starts hooking up new boxes and said that was his order and I would not be charged. I asked if he could use my old ones and he told me no. He took the old ones with him. So I get a bill with additional charges and locked into another 24 months with DirecTV. In addition they have been charging me for 7 tvs and I only have 3.