DIRECTV

DIRECTV

 3.6/5 (1867 ratings)
  • 5 stars
    538
  • 4 stars
    656
  • 3 stars
    335
  • 2 stars
    164
  • 1 stars
    174

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About DIRECTV

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DIRECTV is a direct broadcast satellite provider that transmits to homes throughout the United States and the Caribbean. There are many different packages to choose from, each offering a variety of features, channels and DVR options. It's important to note that DIRECTV requires a two-year contract, and most customers experience an increase in prices after the first year.

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    Overall Satisfaction Rating

    • 5 stars
      538
    • 4 stars
      656
    • 3 stars
      335
    • 2 stars
      164
    • 1 stars
      174

    Pros

    • Various programming options
    • Easy to relocate with
    • Multiple packages available

    Cons

    • Costly to cancel
    • Price increases after first year

    Bottom Line

    DIRECTV is a leader in satellite broadcasting. The company’s services are ideal for people who want a lot of options for TV channels, features and packages.

    Top DIRECTV Reviews

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    Rated with 5 stars
    Verified

    I did a lot of research and finally decided to try AT&T DirecTV. From the very beginning, signing on, installation of equipment, and answering any question I had, the service I re...

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    Rated with 5 stars
    Verified

    We have been with DirecTV for many years and we on occasion will need a DirecTV service tech to help us out. We contacted DirecTV and they sent a Service Tech out to us named Pat ...

    Read full review

    DIRECTV packages

    DIRECTV has many different channels but understands that customers have very specific wants and needs when it comes to programming options. The company offers a variety of packages with multiple features, channels and DVR options. DIRECTV has six different plans:

    • Select: A budget-friendly option with basic channels. Customers can access 155 channels.
    • Choice: A great option for families that has a variety of different program preferences. Customers can access 185 channels.
    • Entertainment: A good choice for sports lovers. Customers can access 160 channels.
    • Xtra: The company’s most popular package. Customers can access 235 channels.
    • Ultimate: Ideal for movie lovers. This comprehensive package gives customers access to 250 channels.
    • Premier: Gives you every option you need for an all-inclusive TV watching experience. Customers can access 330 channels.

    DIRECTV has multiple extras and add-ons you can add to your plan. This includes premium channels like HBO, Showtime, Cinemax, The Outdoor Channel, NBA League Pass, NFL Sunday Ticket and DogTV.

    DIRECTV prices

    The six plans come in at different price points. Installation and DVR hookups are included in your package, but you pay $7 a month and a $99 installation fee if you want additional receivers. There is also a $9.99 a month regional sports fee.

    Prices for individual packages are:

    • Select: Plans start at $59 a month
    • Choice: Plans start at $69 a month
    • Entertainment: Plans start at $64 a month
    • Xtra: Plans start at $79 a month
    • Ultimate: Plans start at $84 a month
    • Premier: Plans start at $134 a month

    While DIRECTV offers great introductory offers, you must sign a two-year contract, and rates increase in the second year. Be sure to ask about second-year pricing before signing a contract. If you want to cancel your plan early, you must pay $20 per month for every month left on the contract.

    Other fees to be aware of include a $99 fee when a technician must be dispatched to make repairs. You can put your streaming services on hold until you return home if you’re going on vacation, but there's a $7 a month charge. There is also a $19.95 activation fee.

    The company charges $4.25 if you are late paying your bill. You must return your equipment if you cancel your service — if you choose to keep it, you'll end up paying anywhere between $45 and $135 to cover the costs.

    DIRECTV FAQ

    Can you get internet through DIRECTV?
    DIRECTV doesn’t provide internet service directly, but it offers internet services through AT&T.
    How much does DIRECTV really cost?
    DIRECTV plans range from $49 to $125 a month, plus service fees and installation.
    Is DIRECTV better than cable?
    DIRECTV has better equipment and technology than many basic cable providers, and it tends to offer more channels.
    What is the best DIRECTV package?
    It depends on how much TV you watch and what channels you want. The Entertainment package is best for sports lovers, while the Choice option has a lot of family-friendly options. The best package for you varies based on your budget and your TV preferences.

    Is DIRECTV good?

    In 2019, over 16 million people across the country subscribed to DIRECTV. While channel options and DVR capabilities are a plus, the significant price increase after the first year and challenging cancellation process may discourage people from committing to DIRECTV. Be sure you completely understand your contract before committing to DIRECTV’s services.

    DIRECTV Reviews

    Over 10k reviews since 2012
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    How do I know I can trust these reviews about DIRECTV?
    How do I know I can trust these reviews about DIRECTV?
    • 3,218,738 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 4 stars
    Verified Reviewer
    Original review: Jan. 8, 2021

    Direct TV is a streaming cable service that provided a large number of channels on their base package. The issue for us is that they continued to raise their prices. Each year, similar to internet service providers, they would increase our bill incrementally to return our service price to the standard retail price. They didn't offer us any additional channels, or any other perks, so cutting their service was not a hard decision. In two years, our price went from $49.99 to $69.99. When people are cutting their cable to go to streaming service and pay for what you get, it is difficult to continue that service if the price continues to rise.

    6 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Jan. 4, 2021

    I have had DirecTV for years. I left them for about a month and went to AT&T Uverse, that was horrible! I came back to DirecTV. They have improved their satellite dish from past years, so it does not cut off like it use to when there is inclement weather. However, if it's pouring rain or heavy wet snow, it will still go out. Lately there has not been anything worth watching on the premium channels. I have had better luck on the basic channels or by using one of the streaming services. They really need to improve their channel lineup. Streaming companies like Netflix and Amazon Prime have more to choose from.

    5 people found this review helpful

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      Rated with 5 stars
      Verified Reviewer
      Original review: Jan. 1, 2021

      I have not had many issues, except during a storm or high winds then I will lose Internet and this affect the dish. Most of the channels I do not watch. There should be a package that I could pick the channels, and depending on how many I pick should be able to have a lower price. They could also have a senior discount. Also a children's selection, where the parents could select and put in an area so they could enter just the appropriate channels depending on the child's age. Example would be for age 2-6 then another one for 7-10 etc. With the parent able to use a password for each section. I know this sounds a little overwhelmed, but if you have children you would know the frustration of going through these channels. I hope this will let you know how frustrating it is for the person or persons going through all the channels.

      3 people found this review helpful
      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: Dec. 31, 2020

      I had Spectrum for many years. And I liked it. But the price was increasing almost every month! Unfortunately, customer loyalty means nothing to companies any more. I understand cost of living increases, and that to stay in business, companies have to make money. Price increases are happening all the time. Costs get passed on to the customer. But, when increases are happening regularly, and it seems that companies are just being greedy, you lose me and my money. I went with AT&T because I could get NFL Sunday Ticket and see every game of the season. I had to acquire DirecTV satellite for the NFL package. But, (there's always a but), the service rep promised a total of $300 in gift cards, which is great. Or WAS great. I had called just to see who I would switch to. When the call ended I was promised the deal would be available. After consideration and research, I called back and took their deal.

      Months went by and no gift cards. I called the rep again to see what was holding up the cards. I was shocked to find out that the rep wasn't available any longer. And, that the deal was only offered by THAT rep! I was stuck with their service and contract! I wound up finally getting a credit, and a gift card totaling $150. That STUNK! I have enjoyed the NFL season, and have had no interruption in service at all. I had many interruptions and problems with Spectrum. The satellite interruptions never appeared. I am moving next year, and will see what options I have for cable or satellite at the new address. Other than the hocus-pocus with the gift cards, I have really enjoyed AT&T, DirecTV, their internet, and phone services. I would definitely recommend AT&T/DirecTV to anyone.

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      Rated with 5 stars
      Verified Reviewer
      Original review: Dec. 26, 2020

      I have been a long time customer of DirecTV even thru the merger/buyout by AT&T from Verizon, and they still answer the phone anytime I need to call them. I might pay a bit more now, but I don't have any issues. If I have any issues, I call right away to discuss what my problem is, and what they can do about it. Yes my bill is sub-$200.00, but I don't have anything bad to say about "DirecTV". I have been a customer for over 12 years. My mother got away from Comcast/Xfinity because her bill kept going up, and they kept taking channels away, so she came on with me probably 9 years ago and we split the bill, which helps. Thanks - Dan J.

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      Rated with 1 star
      Verified Reviewer
      Original review: May 27, 2021

      Bad services, bad customer services. Do not waste your money and time with this company. Avoid dealing with this company and advise your friends not to have DirecTV. I regret that I had a contract with them.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: May 15, 2021

      I was told when I signed up to get service I had to put up a deposit cuz I did not have any credit. $299 which I was told I would get back after a 2 yrs contract. They lied. They are keeping my $299. They have no record of me giving them a $299 deposit. I have proof I did. But they still will not give it back. Rip me off straight up. That's a lot of money to me. Why would I give them that much $ just to get service. I would not do that as most people would not. Telling me it's a deposit & I would get it back after 2 yr contract. This is a scam to keep your money. Don't believe them.

      2 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: May 5, 2021

      Third time in 4 months that I'm told service appointment done and time/day given. I wait the 12 to 4 window and again no one shows. I spend 30min just to see if technician is coming then told there was no service appointment. So given again for another day thus no service and now lost time waiting for service that never came. Tried to connect to a manager in support but not possible so that was another waste of 15min. I switched from Dish for support reasons and now come to find out Direct is no better. Ratings on reviews have dropped 3% for DIRECTV...

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 5, 2021

      When you sign up, the promotional prices expire quickly and the channels you get are low quality programming, unless you pay top of the line pricing, which is still limited. Customer service seems outsourced from the other side of the world with people who are not native English speaking people reading script, hard to understand and so frustrating, making you wish you could just throw the tv at them. If you have another option for tv service other than DirecTV, I’d suggest going with it....

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      Rated with 1 star
      Verified Reviewer
      Original review: April 30, 2021

      I’ve been trying to get an actual copy of my contract for a long time. They won’t provide one. They’ll only tell you verbally what the contract contains (plan, termination date, etc.), which is #1 contrary to law (any party to a contract is entitled to a record of what they agreed to), and #2 is a deceptive business practice. By not having a “hard copy” of what you agreed to, you’d never know when you could cancel the service. Depending upon who you speak with at customer service, the date won’t be the same. So, if you terminate your service, they can access any number of early termination fees and you’ll have no recourse. How many people nationwide have been a victim of this? I’ve filed formal complaints with my state AG and the FCC.

      4 people found this review helpful
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      DIRECTV Company Information

      Company Name:
      DIRECTV
      Company Type:
      Public
      Ticker Symbol:
      DTV
      Address:
      2230 East Imperial Highway
      City:
      El Segundo
      State/Province:
      CA
      Postal Code:
      90245
      Country:
      United States
      Website:
      www.directvbundles.com