I have nothing but high praise for everyone involved in providing me with DIRECTV usage. That includes the person I spoke with on the phone, as well as the technician who installed. Although I was not person who was present during installation, I can say that the person who was, Randy **, told me that the technician was proficient and professional in all phases of the installation. We could not be happier with all phases DIRECTV, from the person who I initially spoke with, the technician who installed, and the final product!!!
So far there are no problems. Installation was on 2/27/16. The picture is clearer than U-Verse and I like the remote. The installer was personable and thorough in being sure I knew how to operate the functions.
I sincerely appreciate the patience in handling my questions. This is a new experience for me. Before calling, I had a sense of frustration. Afterward, I felt relieved. Thanks for the super effort.
On Tuesday I contacted DirecTV to let them know our service wasn't working and to have a technician come by. The lady set up an appointment for the next day at 4:00p to 8:00p. The next day came and at 1:30p a technician came by my residence and them marked the appointment as no one was there. Of course no one was there because the appointment wasn't set up until 4:00 pm and the technician arrived at 1:30 pm. Whenever I called in to DirecTV they told me there was nothing they could do and the only thing they could do is set up a technician to come out the next day. I am and have been very unsatisfied with DirecTV. What is the point in setting up an appointments if they do not come at the appointment time and they just do what they want? I will never use DirecTV again. Very rude people.
I signed up for Direct but changed my mind and had no hassles canceling it. I appreciated that service and may try Direct after I talk to some people who have it. Matt explained the pricing again with me and answered my questions but in the end when I decided to cancel he had no problems taking care of it.
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So far my experience has been good. I've only had your service for 24 hrs. I did had a little scare because my service went out, but it was resolved. I called customer service, but the office was closed. I called the Rep. who installed my service and he walked me through the whole process.
The service I received from DIRECTV was awesome. I was canceling an order and there was no hassle, and they were professional. My experience with them has caused me to actually switching to them soon. I look forward to doing business with them in the future.
Great customer service, great price. Easy to get approved. Very little money down, great selection of channels and free premium channels for 3 months. Hold time minimum when calling. Like that I could get a technician out here in two days when I just applied a few days ago.
My experience with DirecTV/AT&T internet has been a positive one so far. From the initial call to request service, the scheduling of the installation and the actual installation of both the DirecTV service and the installation of the AT&T internet service, all were done as promised. The technicians who came out and did the installations arrived as scheduled, were professional, and explained the use of the various elements of the service to my satisfaction.
I received my replacement receiver and went to hook it and activate it. There were some instructions on how to activate the replacement receiver. They did not work, so I tried login on to the website as instructed by the screen on the TV. That didn't work as well. So I called the 800 number shown on the TV screen. I was sent to technical support. The guy that took the call was very rude, unprofessional and hung up the phone when I asked for a Manager. I called back and asked to be send to technical support Manager. After 30 minutes of waiting. I hung up the phone, called back Directv to cancel my service. I was told that I would be charge $200 and something dollars for cancelling my services.
I started the new contract on the new billing cycle. Since then I did not have TV since the replacement receiver had not been working. So I asked to speak with a Manager and I was told that there was NO Manager there. Now I'm forced to keep a service I No longer wanted. The only fix was for DirecTV to send out a tech to my house to set up the replacement receiver. I scheduled the tech for 2 weeks out. I thought things were taken care of. Woke up in the morning and see the email for the tech and it was the wrong date. I had to call back DirecTV to change the date. Spent 40 minutes talking to the rep on the phone. They could not help me at that department. I was given the phone number off the email if I needed to change the appointment date (which was the incorrect date).
I was finally was transferred to another department and got my original schedule date to have a tech come out to activate the replacement receiver. Highlight: Took 3 hours over the phone to have someone to schedule a tech to come out. 2 hours one day, 1 hour the next. Few hours later and I am still waiting for my confirmation email for the tech to come out. I have lost hope that my issues will be resolved. Please rethink if you want to get DirecTV. They are the Worst Company Ever in customer service. The picture is great, but you'll pay a heavy price if something goes wrong.
Very professional and sweet!! Handled everything best way they knew how despite the rudeness of the other person on the phone from my end. I commend them. Job well done!! I appreciate your hard work and dedication and respectful customer service reps.
I was charged for Pay Per View... 5 movies that I did not order! They would not credit me because it was over 5 months that they were ordered! Well, they did not show up on my statement until 10/8/2015. They were ordered on 12/2015. Give me a break! You charge me on 10/2016 and you can not give me credit on 10/2016! They tried to give half of it. No, I want it all since I did not order them! A bunch of bull! If you can find another TV provider do so! Stay away for DirecTV. They start you out with low rates and then come the high rates!
A sale person for At&t/DirecTV offered me a discount on my bill if I would agree to bundle my Internet services with them. What they didn't tell me was they signed me up for a 3rd party satellite Internet provider with a data cap (that doesn't work) with a 24-month commitment. I canceled dsl service that I was happy with because I was misled. They placed all the blame on me and refused to make it right and take care of the cancellation since their salesperson misled us into switching to a Third party service. Their excuse being "we sent a confirmation email." This experience is the worst customer service I've ever had. Canceling my service (paying a fee) and they will not be getting my business in the future.
I loved talking to the DirecTV rep. She was wonderful and I loved that she answered all my questions. She was polite. And I loved that she didn't rush me off the phone. I will definitely tell people about my great experience.
Sales agent answered my question and there was no misunderstanding... and there was NO background noise. She told me she was at the end and it was usually more quiet... so it was easier to hear and understand what she told me.
Installation horrible work done, it did not comply with my complexes structural regulations. Technician could not rectify structural installation. Contacted directv again regarding situation - they sent another technician out to try, still unable to comply, technician suggested I cancel service and end early contract, because there was no remedy for installation problem their company created.
Directv charged early termination fee, of which they refused to waive when the terrible illegal installation was their fault. Spoke with accounting stated the fee would be waived after second technician came out, if no remedy for installation problem. Contacted after he left and refused to uninstall, said it was against directv rules. I then contacted accounting department again, accounting refused to waive fee after the second technician came out. Then I asked them to please send someone out to remove installation because it was not in compliance with complex regulations, and I may lose my apartment and charged fees for violation directv installation error, assured by directv another tech would come out to do so.
No tech returned to uninstall installation, advised by customer service supervisor to find someone on my own to uninstall installation and throw satellite in the trash because it was mine to do as I please - it did not need to be returned, and I would not be charged, but I have to still pay early termination fee. Asked for something in writing to indicate I won't be responsible for satellite dish, since it was mine to keep. I was then told they could not give me anything in writing to indicate this. Which now I am afraid I will be charged for satellite later. Never use directv - scam artist liars and their customer service sucks.
I moved from California to WA and wanted to transfer my services over. Long story short, the company couldn't make that happen because a tree was blocking my Directv signal and because the phone line and internet service were not available in my area. But wait! That wasn't what upset me, what upset me was the fact that I was on the phone with this company closing out my bill and canceling out my services for OVER 9 HOURS! Yes! no Joke 9 Hours!
To top it off months later I still received a bill, because they didn't close out my services like they should have 3 months prior. I got the runaround and talked to countless agents. I will never go back to this company again and I will make sure to let all my friends and family know that this company has below mediocre service. Directv/AT&T (I guess the companies are now one) I will NEVER go back to you again. I hope you never have to waste 9 hours of your life with a company that doesn't know what they're doing. FYI your agents need some serious retraining. Thanks for taking the time to read this!
We have been a loyal customer for 14 years with DirecTV and have learned over the years that you have to call in every 6 months to lower your rate and get 6 month promos that (keep in mind) are not even close to what you'll pay as a new customer. I went online and learned that our "loyal customer discount" is double what you would pay as a new customer the first year. Bottom line 1st year great. Second year you get crapped on!
Think his name was Sam. Forgot to mention he moved 2nd tv for me & set up in stand. Was too heavy for me & I am completely inept with tools. So appreciated his help! He did so without me even having to ask! Very nice gentleman. You are fortunate to have him as an employee.
We had AT&T for our home phone and internet service and St. Joseph Cablevision for our TV service. We had them for at least 13 to 14 years. When AT&T and DirecTV merged together they advertised: "Why pay separate bills when you can pay just 1 low bill a month". We were not happy with our cable service so we decided to give DirecTV a try cause. Had family members that had Dish Network and their experience with them I would never sign with them. Any little weather issue lost reception for at least an hour. For instance, One time it was just misting very lightly and lost TV almost all day.
We signed up with DirecTV with one of those 2 yr contract promotional deals with certain packages. Your local channel's free, paid Movie channels free for 3 months, and the first year NFL Sunday Ticket free. My experience with their customer service for start up and explaining things was great. The experience. With installation tech was wonderful. He was very respectable, friendly, and helpful. He set up all the remotes for each TV so we didn't have to try and figure it out. Made sure we knew how to run all the equipment.
A few days after the installation we noticed that we weren't receiving the local channels. I called and get told that we happen to live in an area, caused by the local networks, that can't offer it yet. I was disappointed but it wasn't a buggy, we at least got West and East coast versions. I still got my regular shows. I would have to DVR them to watch later cause time differences but I still got them. Just before or just after our contract was up they finally offered the local channels here.
Then the first bill, bill from AT&T for phone and internet and a separate bill for DirecTV for TV. So I called, was told, that's the way it would be billed till they work out all the kinks with bill both services. Ok, again not a big deal. We were extremely satisfied with the quality of TV reception and the customer service. If I'm remembering correctly, The whole time we had them, our satellite reception was interrupted 1 time. That cause Christmas eve night we received close to 2 feet of snow overnight. It wasn't interrupted for a long period. 2 yr when the first contract was up I signed up for another year. Rates on satellite service went up. Darn near close to $100 hike. That was including the Sunday Ticket charges either.
I called to get an explanation as to why so much, the customer service rep I spoke with looked into our account and noticed with the package we had we should get local channels free and we were pay $5 per channel. There was 6 or 7 of them. We discussed it as a family and decided we would stick with them. One main reason was my oldest son and I are huge NFL football fans and both our teams, very seldom was aired in our area. Well the start of our fourth 2 yr with them and our bill went up again. This time over $100. Started paying about $100 month to $200, got payments down $30 to $35 cause local channels, and then finally at the end we were paying around $300 without NFL. We were paying between AT&T and DirecTV about $400 to $450 a month.
We had a lot of problems with our DSL internet service and completely fed up with their service. Our local cable company by this time was now offering internet and home phone service along with TV. Their service was all bundled together and the more services you got the cheaper the rates were. We have been with them since about 2008 or 2009, yes rates hike yearly, and for all three services I pay $200 a month. Been with them for what 6 to 7 yrs now and pay half of what I was paying.
YES!!!!! I miss my SUNDAY TICKET but I don't miss the horribly terrible internet service, being told one thing and another things happens, and paying out all that money for equal if not better service for half the price. Problems didn't end there though. I sent the equipment back to them in boxes provided and still got charged for all of it. Argued with them to return the money they took without permission making my account over drafted when the money in there was to cover my car payment. Made my car payment late and added a late fee and countless collection calls up to 9pm at night and work. My husband had just lost his job. I had no way to come up with it. Finally they received the equipment and was going to give me back my money.
Week passed, no money back in my account so I call to find out where it was. They told me they put it towards my final bill. I told them, "NO!! You are not! I have three weeks still till it is even due to be paid and I haven't even received the final bill yet. You need to return my money now so can pay my car payment so I don't lose my only transportation everywhere from to and from work, kids' activities with 2 teenage boys one active in sports and JROTC activities all over, and the other active in drama competition and JROTC as well, and getting my husband to and from Doctors trying to find out what was wrong with him that caused him to get fired for missing so much and I will send you the final payment when I get the final bill and it's due."
REP: tells me "We already had the money for the equipment we charged you for so we just took it out of it. Now you don't have to worry about it. It's already paid and we owe you some money back for overpayment. We are transferring back into your account." ME: "OK, REALLY!!" But that doesn't pay for my car and stops it from being Repoed, then asked, and "Is it even enough to pay for my car with the amount the bill probably was. With all the rate hikes that you people kept doing to me." REP: "I don't know how much your payment is." Me: "OK, How much is it really." REP: "$28." ME: "REALLY!!! Oh yeah, sure that's enough to pay my $400 car payment. NOT!!!!! Are you guys going drive us everywhere?" REP: "That's your responsibility not ours." That was enough before I found him and went to prison over it. I hung up.
What kind of person trains these people to be so inhuman and demonic? How were they raised. What the heck do these people think that you call or go online and pay with debit card every month they can take your money anytime they feel free before it's owed or you completely turn people's lives upside down, sideways, and around and around a million times.
I lost CBS after losing NBC due to negotiations this summer during the Olympics. DirecTV did not care that my service was affected during the Olympics!!! We called several times and they just told us to watch another channel that did not carry the most coveted events. So I call DirecTV and someone in the Philippines answers and has no clue that CBS in MA is not working. I get transferred to Tech support and the person did not even know about the disaster with NBC during the Olympics coverage this summer. Incredible. I would warn everyone to steer clear of this company. Every bit as horrible as Comcast.
So I ordered DirecTV so that I could get the Sunday ticket and stream live tv from anywhere. Tech says I couldn't get the dish due to line of sight issues, I'm fine with that, all I want is streaming only. Tech tells me to call customer service to get the streaming only account. I call customer service and they tell me it isn't available yet and cancel my order. The agent told me I would still be able to stream but have to wait for the official launch of DirecTV Now to get more channels and features. Ten minutes later I can't stream anything. I call back, get transferred a few times.
One hour later I'm able to talk to a supervisor. He tells me I'm unable to get streaming only, it is only available to employees. I tell him I'm an ATT employee (ATT owns DirecTV now) and he says it's only for DirecTV employees and Verizon employees??? WTF??? Their customer support sucks. Not to mention, when I called the first time they had my number on file and got me to an agent in less than a minute. Once my account got canceled, suddenly I'm being transferred to billing and some security department. Horrible customer service.
Both the representative and technician were very helpful. Both walked me through every step. The window was kept, especially on a Sunday. You don't see that very often. The diagnosis was determined almost immediately and was resolved within that window.
I really would not even give them one star - I called and had two of four receivers disconnected on 8/13/16. It is now 10/22/2016 and they are still charging me for all four receivers and say I never called on 8/13/16 despite telling them the exact time of my call. I'm still on the phone with them (I have spent over an hour now on two separate days)... On hold for a supervisor, today, for well over 45 minutes and counting... Last time, after 1/2 hour they abruptly disconnected the call. Let's see what happens now. On hold...
I just got new service installed October 20, 2016. According to the advertisement, I should receive $200.00 for TV and $200.00 for internet visa gift rewards. I will do as I was told and wait 30 days after new installation to receive those cards since I did get new TV and Internet services for $80.00 plus tax per month for two years. I will say both techs that installed internet (Tyler) and tv (Michael) were very professional and nice, they took their time and explained everything I have now. I was overall very pleased with new installation and hope I will continue to be pleased with new services for TV and internet. And I hope I receive $400.00 in gift rewards as advertised.
Great company and great people to work with, very professional and courteous. The best programming. Lots of channels for every person to watch. Satellite is the way to go and directv is the best. Their service and commitment to customer satisfaction is unmatched.
Today I called DIRECTV since I noticed my bill had gone up again. I was on the phone for an hour and a half and 3 representatives and 2 supervisor shifts later and they could not lower my bill. I've been a customer since 2009 and paid on time every month and they would not help me. My bill over a 6 month's time has gone up 55.00. How ridiculous. Their customer service is awful and in a few months when my contract is up I'm taking my business elsewhere. I could not believe the way I was treated today.
FYI... if you close your AT&T/DirecTV account beware of an early cancellation fee. We've had DirecTV since 2013. When Mom moved in last year, we had them hook up a tv in her room, not knowing this would reactivate another 2 yr. contract. I cancelled them and got Comcast last week. I got my last AT&T/DirecTV bill today for $199.23 for 4 days of service. Now that SUCKS!!! NEVER AGAIN WILL I USE DIRECTV OR AT&T!!!
Seriously DirecTV are thieves, liars and schemers!! They talked me into a genie box setup by saying I wouldn't be charged for it. Two months later, not only did they charge me for it, but they didn't send me a bill before they charged me (shady as could be). Since last month I have called them once or more a week. I have messaged them on facebook.
They kept making excuses as to why they had a right to charge me for it. I won that argument, and they said "Oh we will put that money toward your bill". I told them from the second it happened that at this point I cannot afford for them to put it to my bill!! They overdrew my account by taking money they shouldn't have!! I have been promised a refund THREE TIMES and they have yet to do it!! LIARS!! Thieves!! If you are considering Directv DON'T DO IT!! It's ridiculous that a company that makes millions of dollars acts like they can't afford to refund money they should not have taken in the first place!! Or they act like they will refund my money and just don't do it!!
My overall experience was great. Installation was not possible because my building was not able to receive a signal. My question is will I still be able to access through mobile phone or will I have to cancel the service altogether?
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With more than 39 million customers, DIRECTV is one of the largest providers of paid TV services. The company is headquartered in El Segundo, California, and it provides programming to customers through satellite transmissions.
- Exceptional customer service: The company is rated #1 in customer service compared to other cable and satellite TV providers, according to the American Customer Satisfaction Index.
- Never miss a game: The NFL Sunday Ticket ensures all subscribers can watch out-of-market games.
- Expansive HD catalog: DIRECTV has 195 HD channels, including AMC HD, ABC Family HD, Hallmark Channel HD, among many, many others.
- Record from any television: DIRECTV service comes with an HD Genie that records shows from up to eight televisions throughout a home or office.
- Watch from anywhere: Customers can enjoy family favorites and recorded shows using a mobile device with an Internet connection.
- Best for Television fans who watch a range of programs and customers with special interests.
DIRECTV Company Profile
- Company Name:
- Company Type:
- Ticker Symbol:
- 2230 East Imperial Highway
- El Segundo
- Postal Code:
- United States
- (855) 982-1051