DIRECTV

I had a repair scheduled ON 10/16/18 between 12 and 4 pm. I received a call from AT&T at 2 pm saying that not to worry, my appointment is still good and someone will come by 4 pm. At 3-45 pm I spoke to customer service, and I was told that my appointment was for 10/22/18 between 8 AM and 12 pm. Apparently they changed my appointment without calling me and confirming that I would be available at that time period. AT&T has the worst customer service one can imagine, yet they advertise that they have the best customer service. What a piece of crock. I have already transferred my wireless service to Verizon. Next is the internet and TV service to XFINITY when my contract expires.

I ordered a free upgrade of my equipment. When the tech arrived he wanted $136.00 before he started for a switch. I had him call his supervisor who confirmed I would need the switch and needed to pay before work started. I did. The tech installed the new boxes and set everything up. Everything worked and he started to leave then I asked him about the switch I paid for. He said, "Oh" and went outside and replaced the switch with the same one I had. He tried to take the old switch with him. I took it from him. I contacted DirecTV and they told me that I did not need a new switch and would credit my account. I did not receive the credit yet and I think both the tech and supervisor should be charged with theft even if I do get the credit. I want DirecTV to give me the names of both the tech and supervisor so I can file a police report.

This pains me to say because I worked for AT&T for 15 years. DirecTV had amazing customer service. I would rate them as an A+. Now it is the worst customer service experience imaginable since everything has been outsourced. We were on the phone for 45 minutes to simply add a basic receiver for another room - a basic request. We got transferred twice and everything we asked seemed to confuse the customer service reps we spoke with.

We have been loyal customers for several years and the service just isnt what it use to be. We have had to contact them on numerous occasions having to correct certain things that were done wrong on their end. Getting ahold of a live person is very difficult because their automated system is not easy to navigate. Their prices are way too high for the quality of customer service you get. My husband had added me to the account twice so that I could handle any problems that arise with DirecTV and every time I have to call they tell me that my husband has to call in and give permission to speak with me but he works 7 days a week 12 hours a day and does not have time to deal with their poor customer service which is why we have added myself on multiple occasions. We will be switching to Dish soon.

Service constantly disconnected from internet. Sent multiple service people who never fixed problem and even commented what a horrible company they were. After one year of service that went out when the wind blew I got a bill that almost doubled. When I called they agreed to cancel my service because of my history and assured me the auto deduct payment would not come out. IT DID! Now after 2 hours on the phone being transferred multiple times and flat out lied to they say I will get a check in the mail in 30 to 45 days. They cannot credit electronically. (only debit) Run for your life if you get approached about switching. Absolutely the worst experience I have ever had with a company in my life.

I've been a loyal customer since 2012. Customer service is not the same anymore. It use to be all about the customer and how to keep a customer. Now they don't care to keep a customer happy. After 6 yrs of service with them they want to charge me a $200 transfer fee and obligate me to get wifi plus a 2 yr commitment. This company sucks! I just canceled. I rather start fresh WITH a 2 yr commitment somewhere else.

DirecTV called & ask me to come back. They promised I would have the same service as before. I do not. This is their 4th trip out here. I also went 4 day w/o internet. They broke and didn't fix. Still not right...

My experience with this company has been a laundry list of lies and foreign customer service reps that don't know the business and take no pride in their jobs. They need to bring those jobs back to this country to the people that respect and honor the American values. Lie #1 - I was signed up with service only to learn I was charged $20 extra per month for warranty service that I never asked for. Lie #2 - I used my AMEX card to sign up but didn't want to pay my bill EVER with that account. I called to have it changed and was promised it would be removed. It wasn't. Lie #3 - I gave them a list of channels that were important to me and was assured that they were all included in my package. They weren't and when I questioned it no one had an answer.

I have had DirecTV for about 10 years. Their customer service used to be top notch. I never had issues with the system, I even referred a lot of friends to use them because I was so happy with the product. I’m the past year, the customer service is atrocious. They have no answers and have to look up everything. The service is ridiculously slow if it’s even working. My contract is up...time to start looking at new companies.

I decided to help my elderly mother in-law of 84 years to switch her internet and cable to TV services to AT&T Directv. Little did I know that this was going to be the worst nightmare of my life. I was on the phone for almost 4 hours with 7 different people. Each of them asked me the same questions and then put me on hold to do some research. Every phone call got dropped and the person never came back and never called me back despite me requesting the call back in the event of a disconnect. Three times, when I called back, the technician insisted to start the process from scratch rather than going back to the order number that I had been given by the first technician.

I have been a DirecTV customer since 2010, my remote broke... I have a basic package of receiver & remote. They will not replace the remote without a fee of $15. So I am paying for a service I cannot use. Once my service contract is done, never, ever, will they have me as a customer again. They tried to raise my bill after AT&T bought them out, twice... called said we have a contract, I am only paying the contract monthly price. With this new service, we have another Sears making history. I don't see AT&T in business in 5 years.

We are so DONE with the issues... We've had several technicians out here to no avail! For 6 months... Multiple problems with sound, live TV freezing (Can't watch live TV AT ALL! ), Guide too small to see and vibrating on 2 TVs, DVR deleting shows (most unviewed), EXTREMELY LOUD commercials! among others + billing issues (raising the bill) (double dipping charges) that keep occurring.

If I could give them a half of a star then I would. We recently moved from HI to GA a few days ago but scheduled our service to be suspended and transferred over a month and a half ago for today. Contacted AT&T 5 times today to confirm appointment since we were 3 hours into a four hour time frame with no sign of the service tech in sight. After the fourth phone call we decided to ask for a manager. It took a manager for them to discover the appointment in their system was in Hawaii although we have an automatic confirmation email for installation at the new address and every rep verified to spot address with us over the phone. Now they can’t come out until the following Monday; 6 days later thanks to the unapologetic AT&T and DirecTV team. If it was up to me, I would definitely get rid of your services provided. Y’all didn’t take responsibility when you know you were wrong.

I have called this company so many with issues, that their number comes up on my phone as speed dial. The bill from the start was NEVER what sales told me it would be, took months to even get it close. Finally cancelled service and in the process found out we were being charged for equipment we had return a year prior that was never credited to the account.

I never have had so many problems with this service and customer service before AT&T took them over. Ever since then it has been one thing after another. They are well aware of a software problem which affects the recorded shows on the playlist, and the ONLY way to get the full playlist back is to do a reset on the unit, and then it takes forever (or at least that's what it feels like) to get the service back.

Upgraded to the new 'more advanced' HD DVR. Have had nothing but issues. Every month I need to reset because only 50% of recorded shows will show. The DVR is so extremely slow and the programming is sorely lacking in user friendliness and smooth transition - very difficult to get back to the correct show to delete after watching. BACK no longer works to putting you into the list where it is easy to delete the show. The new interface, after months of using, is just horrible. Very clunky to move around and get the info you need on the show without clicking many times. Also very easy to get lost. This definitely needs attention. If Comcast wasn't so bad I would be there; however, I'm being pushed closer and closer to cutting the cord.

We called to sign up with DirecTV from a flyer that they sent to us. They would not stick to the prices that were on the flyer. After we thought we finally had an understanding and they had our bank information they tried to add an extra $20. My husband told them to cancel the order and they refused and hung up on us. We called back and it took us another half hour to get the order canceled. They even threatened to give us a bad credit rating. Not sure how they were going to do that? We will never use this company!

DirecTV where do I start: since AT&T has taken over the DirecTV I once knew and loved is non-existent. Billing every other month is different. $136.00 one month. Next month $156.00. My bill is never the same. I looked at my bill $10 a month for HD channels, $10 a month for movie channels and sports channels I did not order! TV constantly freezes up your list of recordings disappear and TV shows just randomly record! I mean this is constant! And then when I ask them to knock my bill down cuz I've been a loyal customer since 2004 you get ridiculed and harassed more importantly nowhere! And this is a consistent fight I have with them. They, truly don't care about their customers and the outcome is you don't get what you pay for!

I have been a Comcast/Xfinity customer for a few years and decided to go another route to save some money. So I inquired about DirecTV via AT&T. This process started mid-September which is when I initially called in. My first installation date was set for October 8th which was fine and agreed to by me. We received 4 text messages the day before the install saying everything was on schedule. So my wife decided to take a day from work and await the installers. They were due to arrive between 8 AM and 12 noon. She waited and waited and nothing... SO about 1:45 PM I called customer service to inquire what was going on. I was told there was NO record of the install because as we discovered during the call, my SS# was incorrectly added to my account. Fine, everyone makes mistakes.

I will start by saying that I am a disabled person on a tiny fixed income. I had problems from the beginning. Each bill was different yet the service stayed the same. After 3 or 4 months everything was fine. Then out of the blue my bill was $5.00 more. They said everybody got a few more local channels. Without a choice. Then bill went up $5.00 or $10.00 for insurance that I did not ask for. I found myself having to move. I took the service with me. Same state. Had to start a new 2 year contract. I find that to be not fair to the customer. A year and a half later I had to move again.

I had Dish for years and could record up to 16 programs at a time, had drop out because of weather 3 times in 5 yrs... Now 5 programs max and always pixelating. It is so slow changing channels, starting up, rewinding you name it. I switched to save money with a bundle, but it is definitely not worth the savings or aggravation!!!

I am so disappointed with DirecTV customer service. We moved recently. The move was free. I told the technician on the scheduling phone call that I would be adding 2 new TVs to our account. At no time did she mention that I would not be able to watch the TVs on different channels at the same time unless I purchased an upgraded Genie. The installers arrive & inform me of this. I agree to purchase the equipment.

I have been a customer of DirecTV for over 20 years and currently pay close to $1700 per year. I had a problem that required adjustment of the satellite dish. The charge was $100 to adjust it or add $10 per month to my bill. I explained that since it was not my dish I should not have to pay anything. Like talking to the wall. I asked if it was worth it to lose a 20+ year customer paying $1700/yr over a $100 service call. Talking to the wall. Going to Dish.

I have had ATT landline phone for 45 years. I was solicited in my ATT bill to get DIRECTV bundle for $80 a month for the package I picked. The first bill was $159 and I paid thinking it must be for two months. Then next month bill comes and it is $175, my god. So I call and after two hours of trying to understand the person talking finally gave up and went to my local ATT store. Well at the ATT store the manager was very rude. Said it was my problem that I should have came here in the first place if I wanted to change my service. Said he could NOT help me.

After AT&T acquired DIRECTV, I was solicited by phone to bundle DIRECTV services with my Internet at no additional cost, so I agreed, although I really didn't particularly need that service. Over the past couple of years, I have tried to get out of that situation since I was then billed for DIRECTV fraudulently. I have had negative experience after negative experience trying to get out of a contractual obligation and fees that I should not have incurred. I finally disconnected services, paying the early termination fee which I really didn't owe, last month, only to be billed again.

I called DirecTV to move my service from one address to another in the same city and got an appointment made. The day of the appointment it was raining so they cancelled it on me. When you called to get it rescheduled they ended up leaving my appointment on hold instead of canceling the old one and making me a new one. When I called about that they rescheduled me for today and after being up since 7:30 on my day off to make sure I was awake for the technician to come in my scheduled appointment gets canceled 30 minutes outside of the timetable because they couldn’t find my address but yet DirecTV has been hooked up here before and the first technician that came out found it just fine!!! I’m cancelling my service. Not a good way to take care of your customers at all!!!

I've had DirecTV for about five years now. Aside from it going out once in a while with bad weather, we really have had no complaints. This past week the bedroom mini genies were not working correctly. A few days later the main TV stopped working. I called DirecTv and got a somewhat normal customer service person who told me she thought I might need a new activation card. I received it a few days later with instructions to call customer service to help me through the process.

Long time DirecTV customer who will now be switching companies. DirecTV offered a equipment upgrade with my plan, scheduled an appointment between 12 and 4 pm. They couldn't provide a specific time, left work and sat at home for 5 hours waiting, finally called (overseas call center) to find out that the tech was never going to make it from his prior appointment. They didn't call, text or email... Just blew me off and then tried to just give me another 5 hour long appointment time 2 weeks later. Any contact you have with this company is an overseas call center... They try to mask it but you're clearly calling India. Used to be a good company to deal with. Now a nightmare.

I spent over an hour being transferred back and forth between "associates" when I tried to called and cancelled my DirecTV service. The last person I spoke with assured me that the bill that I received and was due on 9/27 was for service in "advance". I cancelled on 9/12. The only thing I would be due for was the $120 cancellation fee and would even be due a "credit" for service paid for and not received. I paid the $120 fee and then was told that I was due $27.39 for 7 days of service from 9/5 to 9/12. I spent ANOTHER 1 HOUR AND 17 MINS on hold and/or being transferred from one person to another INCLUDING being transferred from billing to the "Technical" help desk - EVEN though I ask WHY I was being transferred to the "Technical Help Desk" and the "Technical" help desk ask ME why I was transferred to "Technical" because they could not help me!! It's a game. I will NEVER have DirecTV again.

I was once a big fan of AT&T and DirecTV and loved my service. I moved and had to switch to Comcast since AT&T could not offer fast internet speeds. I was sad to make the switch. A few years later AT&T offered fiber which was faster internet and a TV package similar to Comcast for LESS! I canceled Comcast (no cancellation fees) and it was easy to switch. WOW what a mistake. While Comcast was improving it seemed DirecTV went to opposite direction. The user interface was laggy and unorganized for the on demand features.