DIRECTV

This is the second time this year I have found these people stealing money out of my account through automatic Draft. Never Trust this company because they just blame someone else in another Department.

I canceled my Directv due to overcharging me by $5.00 plus taxes every month for 20 months for a device I never ordered, never received and was never activated. I asked them to review the recorded call when I set up the account. I was told that was not possible. They said they had confirmed the device was delivered and wouldn’t refund the overcharging and said I still owed them $20 for the device I never received. I blocked them from charging my bank card. Well that didn’t work because a little over a week later the charged my bank card $20. My bank said they somehow changed their ID in the opinions to charge my account that had been blocked from Directv charges. The bank also said that Directv had committed fraud in doing this. Directv is a corrupt criminal element, do not use auto pay with this company, they will rip you off.

In February 2023 the AMC+ channel was added to our account without our knowledge or permission. When we requested in August to have the charges reimbursed they said they would only be able to credit two months of charges. We escalated the issue and was told the supervisor would call us back when free. We waited until the next business day with no returned phone call. The second call they finally credited our account.

I had DIRECTV for five years. Was always on time with my payments. The house that I lived in sold so I had to move in with a family member. I returned my equipment and they said I’d get a refund. Every time I asked about the refund they came had a different excuse each time. They said I had to wait 90 days and I did not receive the refund, then they said because of the billing cycle date blah blah blah, I will not get a refund. I received a statement saying -71.52 and they’ll pay to you on a Visa card. They even took a payment out of my account the next month. They did take care of that. I would not recommend DIRECTV because it goes up every year and you will not I get a refund from them because of the billing cycle!

If I could give zero stars I would. These con artist charged me 200$ for three days of service. I canceled on July 31 thinking end of month and was told it ended on July 27 and was charged for entire month for 3 days and was never told at cancelation that I was 3 days into new charges. They also turned tv off on July 31. So I didn’t even use the service for what they wanted me to pay for. I will turning them into consumer affairs and will provide negative feedback on all social media. Stay away from them. Customer service you need 2 hours to get a human on the phone and you can’t understand what they are saying.

I have been a Directv customer for years. Home DVR equipment constantly fails. You record some shows, wait to watch them, and then every couple of months it fails. Recently, I had problems with equipment off and on for a while. When I called to send it back they said recycle it (put it in the garbage where it belongs). I looked at the underside and it said - reconditioned. All their stuff that I have had was reconditioned. Installer said it wasn't good and should last a limited time.

I signed up for DirecTV. At the AT&T store, where I signed up I was told that the remote would have voice (to change channels). They came out and installed the DirecTV and no voice. They came back the following day and they installed the parts so I would have voice. When they were through the voice didn't work and as they were leaving they told me that I would need to leave the cabinet door open, so the equipment would get air. You don't leave a door open in the middle of a room. I called DirecTV and cancelled within 24 hours of their installation. I returned their equipment the next day. They didn't live up to their contract. They are sending me a bill for $667.67 for early termination.

Expensive for barely any channels and now they are having a war with CBS. I don’t care what y’all have going on. Both companies are huge and make plenty of Money. Give the customers CBS back before you lose a lot of customers. It’s one of the 5 channels they offer that’s worth anything!!! It’s ridiculous!

First, I would like to say they offer me a three month free trial, and when the trial was over with, they raised my price and the reason they said they raised it was because I was on a bundle plan with AT&T phone service, which I’ve never had AT&T phone service so that right there was a lie. They offered me that so that they could raise my price, when they wouldn’t go back to my original price. I canceled the service which was in April, now I have called five times to send back equipment.

When signing up with Directv AT&T beware that your rate will double after the initial 12 months and will continue to increase every couple of months. They have the absolute WORST customer service I’ve ever experienced! When you finally get someone in their call center on the phone the background noise is so loud you can’t hear anything the customer service rep is saying. Then they’ll ask you the same question 5 times to authenticate your account. Beyond ** frustrating! I’m canceling as soon as my contract is up Oct 2023.