DIRECTV

Received a message saying my payment was declined. When I finally got someone to talk to me he said my debit card expired 7 months ago. I had my card and told him it didn't expire for another year and if they show it's been expired for 7 months how were they able to continue taking out payments. He said I don't know. I had to reset my autopay. My payment keeps going up and service goes down. Right now my shows keep freezing up and the tect wants to know what kind of TV I have. Really ready for a change.

After AT&T has taken over, the customer service has gone downhill very much! I have been with DirecTV 15yrs+ and now cannot get decent help on basic change of package, or billing. When we finally get to speak with someone, then ask or another dept. it is as if we do not exist. Our account info is not transferred to them so we have to re-establish ability to get things changed on our account. An hour wasted on 4-5 calls into them & they still don't get it. They repeat the same things over & over as if they didn't hear what we said!

Called service on 4-18-19 to cancel service as of 4-26-19 as we are moving. Got hard sell on transferring service and not canceling. When I said no they immediately cancelled my service on 4-18. Spent the next 6 hours on the phone trying to get it resolved, got hung up on 3 times, transferred to 8 diff people, given 4 diff phone numbers to call and yet no one could undo their mistake. To date no service has been restored. I will never use AT&T again.

Was having trouble with DirecTV. Was told a technician would be here between 4 & 8 pm. It’s10:23 and no one has showed up or called. Was asking for help online, I got a request to sign up for autopay. REALLY?

My mother and I each have our own accounts and have been with DIRECTV for over 25 years. I have three receivers and more channels, including HBO. She has no movie channels and a lesser package but pays $35 more per month. New customers pay less and get more, so don't be fooled if you are a new customer. We have called and asked for promotions, discounts, the same packages, etc. and are told that what you get depends on the representative you get and the promotions that are available.

I have a major billing problem, to which I called a Shirley ** at the office of the ATT President, she had helped me in the past, and she responded by putting another worker on it, but she is lazy. Doesn't get back, lies about calling or trying to get me. It's about the problems of my bill which Shirley put someone on it because it is way out of the agreement. Please direct me to the right place, thank you for your time.

The worst thing I ever did was get DIRECTV. We had Dish TV for 9 years with almost absolutely no problems. Our cell phones are with AT&T and they talked us into switching to DirecTV again. The biggest mistake I have ever made. We constantly do not have any cable. Everything we record has free screens or lost signal. Could not finish recording for the last five days. We have not had any cable. Just the code seven seven one without any weather. Technician won't come until Sunday which means four more days of no cable TV. Three different series that we are watching we have not been able to see any of the episodes. Contract ends in July. I am definitely canceling and we'll never get DIRECTV again as long as I live.

We live in Northwest and winter in AZ. We take DTV transmitters between our two residences, or to our RV. All we normally do is call DTV to change service area so we can get local channels. Today back in NW, took 1 hour 45 minutes and transfers to 5 different representatives just to transfer to local service. Representatives are incompetent and do not speak or understand English! Truly believe service has declined since AT&T took over. we DO NOT recommend DirecTV!

Terrible. Customer service was terrible. When we tried to cancel and return equipment it became a fiasco. Called customer service three different times to send back equipment. Three times they told us they would send us a package to ship it back to them. They never did. I tried to take it back to their store but they refused to take it! Finally went online to see that I had to take it to FedEx myself! Why didn't the Outsourced help just tell me that in the first place?! NEVER AGAIN!

My husband was approached by someone in Walmart selling DirecTV. He was told tv, internet and phone was going to be $106... which was great! They came out and said they could not do the internet or phone.... Ok fine. They said that only Spectrum covered our area. They disconnected our internet to hook up their equipment. Never said anything about it - we found out when Spectrum came to fix it. They used Spectrum's equipment to connect their equipment!!! We ended up cancelling DirecTV and they said it would be 480.00. Let them know the situation and they said that there were no notes!! They didn’t know who sold me the DirecTV or the tech and they couldn’t do anything about it!!! Oh and that the ugly dish would have to stay and I could call a third party to come and take it off!!!

The phone setup is abysmal. Called tech support, this process took 4 attempts (automated service kept redirecting to inactive extensions), was on hold for 32 minutes. Tried from different phone, connected under 5 minutes while the other phone was STILL on hold. Explained issue to tech, unable to solve. Told it was probably an issue with dish or coax, wanted to send a tech. Researched issue online while tech was scheduling, found the channel I had lost was now in a different package. Subscription issue. Asked to be transferred to dept to schedule disconnect, sent to another inactive extension. Called back, canceled my account.

Don't waste your time or money. We had AT&T years ago and left because they were liars and only wanted money and screwed us over. We were DirecTV customers until last week. We used to love them and then they joined up with AT&T. Ever since quality of service, amount paid for service and customer service plummeted hardcore. Do anything and everything you can to avoid this company for any type of service. If that's not possible then record everything they say to you because they will screw you over too...

Dish Network doesnt have HBO and Game of Thrones anymore. Was willing to switch to get DirecTV. Talked to rep. Had program plan all set. Directv said it would be 1st week in May. Told them that was too late and Game of Thrones would about be over, so 'cancel it'. Rep said ''let me look'... aha, have an opening 2 days later for install on April 12th. I said ok then, I will take it. DirecTV the next day said they couldnt do it and cancelled installation. I called them and was mad and they said earliest was 1st week in May again. I said ''CANCEL IT ALL THEN''... DirecTV said they will check and see if they can get me in sooner. Like a dummy, I said "ok''. Bingo, they said they could get me in on the 15th of April, Monday, 4 days later, and we set up a time slot. Said I would get a $100 Visa gift card for my 'troubles'.

We have had DirecTV for over 10 years. 14 days ago our box quit working. I called in and was told that my box was so old it would need to be replaced so they scheduled a technician to come out but not for 5 days. That day my husband stayed home, without pay, waiting. Nothing. No call, no show. I called and they told me 3 different reasons as to why no one showed, none legit.

Lousy slow slow Genie which often shuts down. Overpriced. Only have it because I me and wife aren't fans of the local football teams so only way to watch is with DirecTV. SHAME on NFL and kudos for DirecTV to spend billions on NFL knowing most people would leave their overpriced underperforming service if they could watch what football team they wanted. HATE DirecTV. Makes Comcast look not so bad. RIDICULOUS.

I have been a DirecTV customer since 2002. This Feb., 2018 I upgraded 3 of my TVs to the Genie. The definition is subpar despite having the display set to the higher display setting. The TV display resolution for my kitchen TV which still has my old DirecTV box is great. I have more incidences of the mouth movement & audio being out of sync now with the Genie. When I spoke with a rep. about upgrading to the Genie, not once did the rep tell me I would have to enter into a new 2 yr. contract. I have made several calls requesting a manager and have been on hold so long that the call drops. I have held as long as 49 min. without ever reaching a manager and then the call drops.

I have been a Directv customer for over 3 years and have been bundling my service with AT&T phone and high speed internet. At this point I cannot even calculate the number of hours that I have spent on the phone trying to resolve billing issues. It is hands down the worst company I have ever encountered as far as billing and service on the phone. Get ready for lots of unsolicited phone calls trying to trick you into adding channels as well. These companies should be ashamed. All of the support is handled overseas as well. Do yourself a favor and stay FAR away from these companies.

I have been a Directv customer since 2003 and had set up a direct payments every month. I was never late. About 4/12/19 I needed my dish to be secured because of the wind had moved it. I called Directv and they set up a service appointment for me. I get a confirmation email and 3 different text messages reminding me for the time and the day of the appointment. I wait all day and NO ONE SHOWED UP. I called and I was told that the technician was busy and they won’t be able to make it. OKAY. I scheduled a next day appointment. I get an email and 3 text messages to confirm and same f thing NO ONE SHOWED UP AGAIN.

I have attempted twice to switch to DirecTV in the last four months. The first time I gave them three weeks to install the dish and all of the boxes. I took off from work the day of install. DirecTV was supposed to show up between 8AM-12PM. By 1 PM I called to see where the tech was. I was told that he should be there within the hour. After two more hours I called again. Again I was told the tech was 20 minutes out. I finally got an email canceling the appointment and rescheduling for the next day. That was not possible since I had to go back to work. So I scrapped the installation altogether.

I was promised to get Michigan Local channels. I could only get Toledo Ohio channels. On Saturday 4/13/2019. I stayed on the phone with DirecTV for also 6 hours without anything done!! I was called a liar, I was yelled at, I was disrespected, called stupid and I was told I was not hearing the right facts that’s why I’m in this mess. This is my fault!! Now, I’ve have been on the phone with DirecTV for 8 hours 4/13/2019. Trying to get this company to replace my equipment they took out. They are refusing. I now have to pay out $300.00 to have my previous company to come out and replace the equipment and service. I have a disability veteran who only watches TV, Will be without service for 2 days because of DirecTV. I want DirecTV pay me back my $300.00 plus the 2 days that my Son has been without service and a apology for their telling their service does covers my area.

Updated on 04/16/2019: This is a follow-up to my previous review at: https://www.consumeraffairs.com/cable_tv/directv.htm?review=5172355#review-5172355. This company continues to be completely unwilling to assist me. I called them again to resolve my issue. The automated system, even though I gave them the account number for DirecTV, sent me to the AT&T cellular department. After explaining what I was calling for, the rep asks what service I am calling for. I said DirecTV, in which I was told I was going to be transferred to the DirecTV Billing. Call transfers, rings, hangs up. So I call back. Again greeted by the automated system. Get to a a rep. Explain my issue. They ask for the account number, I provide it. They ask me to verify the address, I do that, then I am told that I must verify my account using a 4-digit PIN. I never put a 4-digit PIN on the account. It was not there the last 4 times I called in, it shouldn't be there now.

Been transferred around 7 times and each transfer had to go through verifying customer information. Each transfer I’ve asked to cancel my service and at the end of each conversation, I was told that I need to be transferred again to Cancellation Dept. I thought the people I’ve spoken to were from that department because that’s what I asked from the beginning. Still on the phone with them after 3 hours and still waiting to be transferred to another Cancellation Dept rep. This is painful!!!! I can't get them to cancel my service!!!! I tried asking for managers but each time, they refused. Customer Service from HELL!!!!

I have been without service for two days. I called DirecTV and they check from their office and said they have to send a technician. They will want to charge me $99.00 for the technician or force me to take an additional protection service for and extra monthly payment. So be aware if you have DirecTV they will try to steal you money any way they can. If something in their system breaks you are out of luck unless you pay them more or add another change to your account. I will not recommend this company to anybody.

Today I called to ask why I have had Cinemax for the last two weekends, I was told that all of DirecTV's subscribers get it for free every weekend. I told them to remove it because I have a moral objection to ** and I do not want it broadcast in my home. They said I have no choice. Why can't they do anything right?

We have been with DirecTV for several years now. In the beginning, it was an excellent service - with only a few minor complaints - and we were happy to have it. The pricing of the first year through Costco was really nice. HOWEVER, for the past 6 or 8 months, the service has gone down the tubes - horribly. The shows and movies constantly freeze. It is ALWAYS very irritation, but it is EXTRA irritating when I pay extra for a movie rental and miss chunks of dialogue because of the freezing! This freezing is incessant and happens every single time I watch TV, and honestly, I watch very little TV. Service tells us it's a software glitch and they are working on it, but seriously, it is easily going on a year of this "glitch," and I am ready to change services! I DO NOT RECOMMEND DirecTV!

After being a customer for 10 years we decided to bundle our services with AT&T phone and internet. We did so over the phone but when AT&T failed to provide the phone and internet we had to cancel. DirecTV then charges us cancellation fee even though it was AT&T that failed in their commitment. The phone supervisor refuses to cancel the charge and referred me to https://billing.directtv.com/ which Firefox says: Firefox detected a potential security threat and did not continue to billing.directtv.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details. Don't give them your business.

Can’t believe it. I’m paying $150 per month for this crap! Normally I tolerate it but this week DTV has overdone itself. I have Golf Channel on my package; I want to watch Masters...all I get are talking idiots telling me about what I’m not seeing “live”... BUT...if I .pay more $$$$$ and they’ll hook me up to channel? 704? To watch it. OR worse yet wait until evening and watch the recorded version AFTER you’ve already heard about results on radio & afternoon news/sportscast. Really hating DTV. Like flushing $$$ down toilet and what the heck. How many infomercial channels can they actually throw at us. No one in their right mind watches that crap. If they do, charge them $$!) to watch it like **!!! We should get major sport events in all packages!!! Hate ATT & DTV.

We’ve been a customer for years. The prices goes up but, we’ve been able to contact them to get the price adjusted without losing services we wanted to keep. Today, I bought a new tv for my husband and he wanted to add 4K to our plan. I called and they told me we need to update our box and it would cost 399.00. So...I told them no thank you because that’s outrageous! We’ve had these boxes for three years. Anyway, I hung up disappointed. About half an hour later a manager called me. She said the representative I spoke to brought the situation to her attention and, after reviewing our account, they would like to offer us the upgraded equipment at no charge. We scheduled the installation date. I was honestly so surprised. Directv isn’t known for great service and we have had our ups and downs with them but, this went over and above. It was refreshing and so appreciated.

They have a policy that if you cancel and your billing cycle hasn’t ended they will charge you for the entire billing cycle even if you don’t use their service. This is unfair and overcharge to customers as if the early termination fees isn’t enough. They agreed to cancel my service effectively immediately when I complained but reminded me this was their policy.

DirecTV provides cable service at an initial lower cost, then after 1 year, increase the cost by almost 3x the price. I started out with $85/month and cancelled it when it was $220/mo. Way too much money for equipment that needs to be reset (remotes and boxes) on a weekly basis as well as service that goes out when it gets overly cloudy or snows. Had to rely on antenna TV to watch the Super Bowl one year.