DIRECTV

Looking for a better TV/internet/phone service about 8 months he ago, I did a lot of research and finally decided to try AT&T DirecTV. From the very beginning, signing on, installation of equipment, and answering any question I had, the service I received was outstanding, thorough and complete. The cost was almost half of my past cable company. The second year was to go up some and this was understood. However, when I called to see if I could bring the cost down a little, AT&T without hesitation actually reduced the cost from the first year. All companies might do well to look at the management of AT&T. They care and are definitely client-oriented. They have worked hard to earned my loyalty and have succeeded.

We’ve been a customer for years. The prices goes up but, we’ve been able to contact them to get the price adjusted without losing services we wanted to keep. Today, I bought a new tv for my husband and he wanted to add 4K to our plan. I called and they told me we need to update our box and it would cost 399.00. So...I told them no thank you because that’s outrageous! We’ve had these boxes for three years. Anyway, I hung up disappointed. About half an hour later a manager called me. She said the representative I spoke to brought the situation to her attention and, after reviewing our account, they would like to offer us the upgraded equipment at no charge. We scheduled the installation date. I was honestly so surprised. Directv isn’t known for great service and we have had our ups and downs with them but, this went over and above. It was refreshing and so appreciated.

I love DirecTV, I actually read the fine print no one reads, the price advertised online is a special price eg, promo price 35/mo reg price 81. So price reverts to normal after deal if you pay your bill on time and keep the other things you need to keep the deal like auto bill pay and paperless. First late payment you lose specials. If you read the terms and conditions and the fine print there is no surprises. Also if you read the bill it is very detailed.

WE had called in a few times about getting a wire that we needed for our older T.v. and were sent 4 wrong wires by 4 different agents. And then the 5th time we called and we Got the greatest Customer service rep. She knew exactly what cable we were talking about and she sent it to use and we got it earlier than what she said that we would but we wanted to give her a great review. I give her all 10's. She did a great job. She was fast to answer the questions that we had and was able to pin point exactly what we needed so If her boss is able to see this you should give her something very nice. She stated that she had worked at the customer service for a long time. I wish I would have gotten her employee number so they would know who I was talking about. She is a great person. Thank you very much.

Superb image and sound quality. But the recent "upgrade" for the onscreen display and selection process is quirky at best and much harder to use than the previous displays. The hand-held controller is frequently slow to respond, entries are hit and miss, and some erroneous screens come up (e.g., when deleting a show from the DVR queue, the screen will often select another show altogether). Also, there are recurrent periods of screen drop-outs not related to weather or dish obstructions. Overall, the DirecTV OS is now painfully complex to use. And finally, it is very difficult to determine the actual channel line up for the bare "Family Plan" and to set up a default "Favorite Channels" selection list. Nothing is on the website for this plan. Browser searches return some lineup lists, but they are inaccurate. I still do not know what channels are actually included in the "Family Plan."

Only 1 star because you have to. I am attempting to disconnect my Directv.

I’ve had DirecTV thru At&t for roughly two to three years. When I went into the At&t store for something else they were running a promotional on DirecTV Now Live Streaming. We decided to try it and liked it. When I called to cancel the regular DirecTV they put up some resistance and insisted I just suspend it for 6mos. There would be no charges for 6mos. Why they thought I needed two services I have no clue but to save argument I suspended it. At this time I had a credit balance. Just before The 6mos was up I called to cancel. There were no issues. They sent me a ‘gift card’ for my credit and said they would be sending me instructions on returning my equipment via UPS.

I contacted DISH NETWORK to install in my retirement home in Arizona and was promised $300.00 Gift Card if I contracted with them. After 2 1/2 months and over 6 phone calls and several representatives I am no closer to receiving my promised $300 gift card than when I started. STAY AWAY FROM DISH NETWORK. They will give you the runaround for weeks to months in hopes that you will give up and go away. This is 100% TRUE. THEY WILL NOT HELP YOU. DO NOT FALL FOR THE GIFT CARD FRAUD.

To whom it may concern, I am writing this to describe an experience with the DirecTV side of the company. I have had my AT&T cell service for over 15 years with minimal issue and my DirecTV for about 8 years. My problems started about 2 years ago when I upgraded my equipment to 4k. The receiver in my living room never quite worked right. I would have to turn the TV on and off 4-5 time before the signal would work with the TV and I could watch it. So fast forward 2 years of watching TV with this problem and I did make calls for help in between and signal were resent signals and that would help for a few days and then back to the issue every time I turn on the TV.

My service was cancelled without my permission and now I am forced to sign back up at a higher rate and without the outdoor network I had up till 12:00 am. Now not only do I have to pay a higher rate but I can't even have the one channel that we actually watch! To have that channel I would have to pay double of what I did yesterday! I am not happy. I did not authorize cancelling my service!!!!