DIRECTV

Direct TV is a streaming cable service that provided a large number of channels on their base package. The issue for us is that they continued to raise their prices. Each year, similar to internet service providers, they would increase our bill incrementally to return our service price to the standard retail price. They didn't offer us any additional channels, or any other perks, so cutting their service was not a hard decision. In two years, our price went from $49.99 to $69.99. When people are cutting their cable to go to streaming service and pay for what you get, it is difficult to continue that service if the price continues to rise.

I have had DirecTV for years. I left them for about a month and went to AT&T Uverse, that was horrible! I came back to DirecTV. They have improved their satellite dish from past years, so it does not cut off like it use to when there is inclement weather. However, if it's pouring rain or heavy wet snow, it will still go out. Lately there has not been anything worth watching on the premium channels. I have had better luck on the basic channels or by using one of the streaming services. They really need to improve their channel lineup. Streaming companies like Netflix and Amazon Prime have more to choose from.

I have not had many issues, except during a storm or high winds then I will lose Internet and this affect the dish. Most of the channels I do not watch. There should be a package that I could pick the channels, and depending on how many I pick should be able to have a lower price. They could also have a senior discount. Also a children's selection, where the parents could select and put in an area so they could enter just the appropriate channels depending on the child's age. Example would be for age 2-6 then another one for 7-10 etc. With the parent able to use a password for each section. I know this sounds a little overwhelmed, but if you have children you would know the frustration of going through these channels. I hope this will let you know how frustrating it is for the person or persons going through all the channels.

I had Spectrum for many years. And I liked it. But the price was increasing almost every month! Unfortunately, customer loyalty means nothing to companies any more. I understand cost of living increases, and that to stay in business, companies have to make money. Price increases are happening all the time. Costs get passed on to the customer. But, when increases are happening regularly, and it seems that companies are just being greedy, you lose me and my money. I went with AT&T because I could get NFL Sunday Ticket and see every game of the season. I had to acquire DirecTV satellite for the NFL package. But, (there's always a but), the service rep promised a total of $300 in gift cards, which is great. Or WAS great. I had called just to see who I would switch to. When the call ended I was promised the deal would be available. After consideration and research, I called back and took their deal.

I have been a long time customer of DirecTV even thru the merger/buyout by AT&T from Verizon, and they still answer the phone anytime I need to call them. I might pay a bit more now, but I don't have any issues. If I have any issues, I call right away to discuss what my problem is, and what they can do about it. Yes my bill is sub-$200.00, but I don't have anything bad to say about "DirecTV". I have been a customer for over 12 years. My mother got away from Comcast/Xfinity because her bill kept going up, and they kept taking channels away, so she came on with me probably 9 years ago and we split the bill, which helps. Thanks - Dan J.

I’ve been trying to get an actual copy of my contract for a long time. They won’t provide one. They’ll only tell you verbally what the contract contains (plan, termination date, etc.), which is #1 contrary to law (any party to a contract is entitled to a record of what they agreed to), and #2 is a deceptive business practice. By not having a “hard copy” of what you agreed to, you’d never know when you could cancel the service. Depending upon who you speak with at customer service, the date won’t be the same. So, if you terminate your service, they can access any number of early termination fees and you’ll have no recourse. How many people nationwide have been a victim of this? I’ve filed formal complaints with my state AG and the FCC.

I just noticed I am getting a Regional Sports Fee of $3.80 and do not watch sports, I am boycotting sports for being unAmerican. I called to get it removed and DIRECTV said no. How can they make me pay for something I don't want, never asked for, or use?

I have had DirecTv for years and if I had an alternative company that provided NFL Sunday ticket, I would have switched years ago. There are frequent technical problems, and their support staff is not very knowledgeable. If they have to send someone out to do service they charge you, unless you pay them extra. It’s a joke and it seems that every year it’s worse.

I got DirecTV several years ago. I never really had a problem. Until I had to cancel it. I was moving to an apartment complex that didn't allow it. Called them. Turn in the box and then pay the final payment. I did this. The box arrived back there the next day. WOW. The final bill was paid. Until I got a new final bill. For time I wasn't actually using the service. Called Customer Service. Was told I had to pay, for Dec to Jan. I had cancelled at the end of the billing cycle for Dec, which was 22 Dec. I had made a payment in Dec. Next thing I know, it's for Nov to Dec. I am quite furious. After three months of back and forth, I went to pay the bill, after receiving another email. Only, I can't pay because my account is no longer linked to the AT&T site. I will have to call them tomorrow. They generally hit you with a "customer service fee" for NOT using the website (even when the website was glitched for a few months), and if they try to do that, I will be one upset former customer.

I do not believe that I have EVER experienced worse customer service. I sold my home where we had AT&T paired with Directv and was moving temporarily to an apartment while our new home was built. Wanted to move our service but could not have dish in our complex. Decided to move just our ATT service for the 6 months we would be in our apartment and confirmed we could do so. Email confirmation came and stated another 2 year contract would start effective our move date. Called several times and was told they do not offer month to month so I Called to cancel the install before the start up date and returned equipment.