DIRECTV

Direct TV is a streaming cable service that provided a large number of channels on their base package. The issue for us is that they continued to raise their prices. Each year, similar to internet service providers, they would increase our bill incrementally to return our service price to the standard retail price. They didn't offer us any additional channels, or any other perks, so cutting their service was not a hard decision. In two years, our price went from $49.99 to $69.99. When people are cutting their cable to go to streaming service and pay for what you get, it is difficult to continue that service if the price continues to rise.

I have had DirecTV for years. I left them for about a month and went to AT&T Uverse, that was horrible! I came back to DirecTV. They have improved their satellite dish from past years, so it does not cut off like it use to when there is inclement weather. However, if it's pouring rain or heavy wet snow, it will still go out. Lately there has not been anything worth watching on the premium channels. I have had better luck on the basic channels or by using one of the streaming services. They really need to improve their channel lineup. Streaming companies like Netflix and Amazon Prime have more to choose from.

I have not had many issues, except during a storm or high winds then I will lose Internet and this affect the dish. Most of the channels I do not watch. There should be a package that I could pick the channels, and depending on how many I pick should be able to have a lower price. They could also have a senior discount. Also a children's selection, where the parents could select and put in an area so they could enter just the appropriate channels depending on the child's age. Example would be for age 2-6 then another one for 7-10 etc. With the parent able to use a password for each section. I know this sounds a little overwhelmed, but if you have children you would know the frustration of going through these channels. I hope this will let you know how frustrating it is for the person or persons going through all the channels.

I had Spectrum for many years. And I liked it. But the price was increasing almost every month! Unfortunately, customer loyalty means nothing to companies any more. I understand cost of living increases, and that to stay in business, companies have to make money. Price increases are happening all the time. Costs get passed on to the customer. But, when increases are happening regularly, and it seems that companies are just being greedy, you lose me and my money. I went with AT&T because I could get NFL Sunday Ticket and see every game of the season. I had to acquire DirecTV satellite for the NFL package. But, (there's always a but), the service rep promised a total of $300 in gift cards, which is great. Or WAS great. I had called just to see who I would switch to. When the call ended I was promised the deal would be available. After consideration and research, I called back and took their deal.

I have been a long time customer of DirecTV even thru the merger/buyout by AT&T from Verizon, and they still answer the phone anytime I need to call them. I might pay a bit more now, but I don't have any issues. If I have any issues, I call right away to discuss what my problem is, and what they can do about it. Yes my bill is sub-$200.00, but I don't have anything bad to say about "DirecTV". I have been a customer for over 12 years. My mother got away from Comcast/Xfinity because her bill kept going up, and they kept taking channels away, so she came on with me probably 9 years ago and we split the bill, which helps. Thanks - Dan J.

The first gentleman I spoke to whose name I cannot pronounce, got angry with me and told me to ** you. I told him I was going to report him to the Better Business Bureau and he again said to ** you. And then hung up on me. I called back and just press button one for payment to get to a different person. This person's name was Ryan. I asked if he was the same gentleman because they had the same accent. He said no he was Ryan. I said, "I want to let you know that I'm going to be reporting to the Better Business Bureau for being cussed out by the previous gentleman." He said, "Well here I'll tell you this. You can ** you also." So the Better Bureau Better Business Bureau would not file a complaint because I I wrote the word **. But that is what those gentleman told me. ** you. Three to four times. How can companies get away with this.

It took a ton of trying to get our service canceled but after lots of phone calls we finally got it confirmed canceled. We received confirmation e-mail and information on returning the equipment BUT THEY STILL KEEP BILLING US FOR SERVICE!!! We call customer service and all they want to do is try and sign us back up! NO! NO! NO! DO NOT do business with this company!!!

Had scheduled 3 times to have a new dish put on house. No show 3 times. Waste of time. I need help. Called many of times and been transferred all over. Unacceptable for what I'm paying for service. Just want to get what I pay for. Probably will cancel service.

DirecTV keeps sending me emails and calling to offer me the free gift of NFL ticket. My household no longer views professional sports as entertainment as they have political agendas so we are not interested. I called directv to see what others options were for my free gift. None was their response. So their idea of a gift is what they're willing to give which is no choice other than the one thing that nobody wants so now they're offering it up as a gift, the NFL ticket. They should just call it an offer rather than trying to disguise it as a really bad gift that people won't even pay for anymore. Might as well offer me garbage, bad haircut, dog crap for my on time paying loyal long time consumer patronage..

I had spoken to the loyalty department on another item a few weeks back and they brought to my attention that I was getting the Sunday Ticket for 2021 free since I was a loyal customer. Today I reviewed my bill and I was charged. I called DIRECTV today to ask what happened, they could not answer why, so they asked to call me back. 45 minutes later they called me back and immediately transferred me to the Loyalty Department that told me I was not getting it for free and that the person that told me that should of not said anything. Did not offer anything, just said sorry and could I help you with anything else even though we should of not said that to you. I read reviews online and I am not the only customer that was told this and then DIRECTV walked back what they said. Bad customer service and getting people to pay for a service.