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DIRECTV

DIRECTV
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Overall Satisfaction Rating 3.64/5
  • 5 stars
    538
  • 4 stars
    656
  • 3 stars
    334
  • 2 stars
    166
  • 1 stars
    212
Based on 1,906 ratings submitted in the last year

This company is not yet accredited. See reviews below to learn more or submit your own review.

DIRECTV is a direct broadcast satellite provider that transmits to homes throughout the United States and the Caribbean. There are many different packages to choose from, each offering a variety of features, channels and DVR options. It's important to note that DIRECTV requires a two-year contract, and most customers experience an increase in prices after the first year.

BOTTOM LINE

DIRECTV is a leader in satellite broadcasting. The company’s services are ideal for people who want a lot of options for TV channels, features and packages.

PROS

  • Various programming options
  • Easy to relocate with
  • Multiple packages available

CONS

  • Costly to cancel
  • Price increases after first year

Top DIRECTV Reviews We Found

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Rated with 5 stars
Verified Reviewer

I did a lot of research and finally decided to try AT&T DirecTV. From the very beginning, signing on, installation of equipment, and answering any question I had, the service I received was outstanding, thorough and complete. The cost was almost half of my past cable company…

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Rated with 5 stars
Verified Reviewer

We have been with DirecTV for many years and we on occasion will need a DirecTV service tech to help us out. We contacted DirecTV and they sent a Service Tech out to us named Pat **. I can't begin to share with you and your CEO how pleased we are with the professionalism Pat demonstrated…

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    DIRECTV packages

    DIRECTV has many different channels but understands that customers have very specific wants and needs when it comes to programming options. The company offers a variety of packages with multiple features, channels and DVR options. DIRECTV has six different plans:

    • Select: A budget-friendly option with basic channels. Customers can access 155 channels.
    • Choice: A great option for families that has a variety of different program preferences. Customers can access 185 channels.
    • Entertainment: A good choice for sports lovers. Customers can access 160 channels.
    • Xtra: The company’s most popular package. Customers can access 235 channels.
    • Ultimate: Ideal for movie lovers. This comprehensive package gives customers access to 250 channels.
    • Premier: Gives you every option you need for an all-inclusive TV watching experience. Customers can access 330 channels.

    DIRECTV has multiple extras and add-ons you can add to your plan. This includes premium channels like HBO, Showtime, Cinemax, The Outdoor Channel, NBA League Pass, NFL Sunday Ticket and DogTV.

    DIRECTV prices

    The six plans come in at different price points. Installation and DVR hookups are included in your package, but you pay $7 a month and a $99 installation fee if you want additional receivers. There is also a $9.99 a month regional sports fee.

    Prices for individual packages are:

    • Select: Plans start at $59 a month
    • Choice: Plans start at $69 a month
    • Entertainment: Plans start at $64 a month
    • Xtra: Plans start at $79 a month
    • Ultimate: Plans start at $84 a month
    • Premier: Plans start at $134 a month

    While DIRECTV offers great introductory offers, you must sign a two-year contract, and rates increase in the second year. Be sure to ask about second-year pricing before signing a contract. If you want to cancel your plan early, you must pay $20 per month for every month left on the contract.

    Other fees to be aware of include a $99 fee when a technician must be dispatched to make repairs. You can put your streaming services on hold until you return home if you’re going on vacation, but there's a $7 a month charge. There is also a $19.95 activation fee.

    The company charges $4.25 if you are late paying your bill. You must return your equipment if you cancel your service — if you choose to keep it, you'll end up paying anywhere between $45 and $135 to cover the costs.

    DIRECTV FAQ

    Can you get internet through DIRECTV?
    DIRECTV doesn’t provide internet service directly, but it offers internet services through AT&T.
    How much does DIRECTV really cost?
    DIRECTV plans range from $49 to $125 a month, plus service fees and installation.
    Is DIRECTV better than cable?
    DIRECTV has better equipment and technology than many basic cable providers, and it tends to offer more channels.
    What is the best DIRECTV package?
    It depends on how much TV you watch and what channels you want. The Entertainment package is best for sports lovers, while the Choice option has a lot of family-friendly options. The best package for you varies based on your budget and your TV preferences.

    Is DIRECTV good?

    In 2019, over 16 million people across the country subscribed to DIRECTV. While channel options and DVR capabilities are a plus, the significant price increase after the first year and challenging cancellation process may discourage people from committing to DIRECTV. Be sure you completely understand your contract before committing to DIRECTV’s services.

    DIRECTV Reviews

    Over 10k reviews since 2012
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    How do I know I can trust these reviews about DIRECTV?
    How do I know I can trust these reviews about DIRECTV?
    • 2,894,816 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 4 stars
    Verified Reviewer
    Original review: Jan. 8, 2021

    Direct TV is a streaming cable service that provided a large number of channels on their base package. The issue for us is that they continued to raise their prices. Each year, similar to internet service providers, they would increase our bill incrementally to return our service price to the standard retail price. They didn't offer us any additional channels, or any other perks, so cutting their service was not a hard decision. In two years, our price went from $49.99 to $69.99. When people are cutting their cable to go to streaming service and pay for what you get, it is difficult to continue that service if the price continues to rise.

    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Jan. 4, 2021

    I have had DirecTV for years. I left them for about a month and went to AT&T Uverse, that was horrible! I came back to DirecTV. They have improved their satellite dish from past years, so it does not cut off like it use to when there is inclement weather. However, if it's pouring rain or heavy wet snow, it will still go out. Lately there has not been anything worth watching on the premium channels. I have had better luck on the basic channels or by using one of the streaming services. They really need to improve their channel lineup. Streaming companies like Netflix and Amazon Prime have more to choose from.

    2 people found this review helpful

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      Rated with 5 stars
      Verified Reviewer
      Original review: Jan. 1, 2021

      I have not had many issues, except during a storm or high winds then I will lose Internet and this affect the dish. Most of the channels I do not watch. There should be a package that I could pick the channels, and depending on how many I pick should be able to have a lower price. They could also have a senior discount. Also a children's selection, where the parents could select and put in an area so they could enter just the appropriate channels depending on the child's age. Example would be for age 2-6 then another one for 7-10 etc. With the parent able to use a password for each section. I know this sounds a little overwhelmed, but if you have children you would know the frustration of going through these channels. I hope this will let you know how frustrating it is for the person or persons going through all the channels.

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      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: Dec. 31, 2020

      I had Spectrum for many years. And I liked it. But the price was increasing almost every month! Unfortunately, customer loyalty means nothing to companies any more. I understand cost of living increases, and that to stay in business, companies have to make money. Price increases are happening all the time. Costs get passed on to the customer. But, when increases are happening regularly, and it seems that companies are just being greedy, you lose me and my money. I went with AT&T because I could get NFL Sunday Ticket and see every game of the season. I had to acquire DirecTV satellite for the NFL package. But, (there's always a but), the service rep promised a total of $300 in gift cards, which is great. Or WAS great. I had called just to see who I would switch to. When the call ended I was promised the deal would be available. After consideration and research, I called back and took their deal.

      Months went by and no gift cards. I called the rep again to see what was holding up the cards. I was shocked to find out that the rep wasn't available any longer. And, that the deal was only offered by THAT rep! I was stuck with their service and contract! I wound up finally getting a credit, and a gift card totaling $150. That STUNK! I have enjoyed the NFL season, and have had no interruption in service at all. I had many interruptions and problems with Spectrum. The satellite interruptions never appeared. I am moving next year, and will see what options I have for cable or satellite at the new address. Other than the hocus-pocus with the gift cards, I have really enjoyed AT&T, DirecTV, their internet, and phone services. I would definitely recommend AT&T/DirecTV to anyone.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Dec. 26, 2020

      I have been a long time customer of DirecTV even thru the merger/buyout by AT&T from Verizon, and they still answer the phone anytime I need to call them. I might pay a bit more now, but I don't have any issues. If I have any issues, I call right away to discuss what my problem is, and what they can do about it. Yes my bill is sub-$200.00, but I don't have anything bad to say about "DirecTV". I have been a customer for over 12 years. My mother got away from Comcast/Xfinity because her bill kept going up, and they kept taking channels away, so she came on with me probably 9 years ago and we split the bill, which helps. Thanks - Dan J.

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      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 16, 2021

      I am a first time customer and I must say I haven't dealt with no unprofessional people in a while until now. Thanks a bunch. The tech came into my home and said there was nowhere to put the dish outside and left. Okay no problem. Point being is I'm being charged for something I never received and I called to get a refund and they acted like they couldn't find my payment. No service and they won't give me back my money.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 15, 2021

      I will NEVER have any service via DirecTV or AT&T ever again. If I could give 0 stars I would, they have earned it. I closed an account 2 years ago and wasn't able to pay immediately upon closing. Due to this, the amount was eventually sent to collections, which I completely understand. But what doesn't make sense is that several months later I paid the balance in full at an AT&T location near me with cash. It is now 2 years later and I have had a new collections account that was opened 3 months ago for the balance that was PAID IN FULL in 2019. Because I have no further records, as this was completed 2 years ago, I have to pay this balance YET AGAIN to remove it from my credit report. I am beyond furious with this company for doing this and I would not recommend anyone to use this service or be prepared for them to continue to take your money even after closing an account.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 13, 2021

      Custom service is outsourced. Very hard to understand customer representatives. Poor programming. They remove channels and replace with paid advertising programs. It's not worth the money. On a stormy day, you will lose service.

      4 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Feb. 12, 2021

      DirecTV satellite dish service call scheduled to re-install dish after roofing repair. Window given was 8am-5pm. No one showed up. Called tech support twice. Told ticket was still open at 1 pm and not to worry, someone would be here by 5pm. At 5pm when no one had showed up, was told ticket still open and dispatch then extended ticket to 9pm. No one ever showed up. Third call to tech support at 9pm and was told the ticket was cancelled due to some unknown error. Had to reschedule for another day, take another day off from work. Asked for the $49 service call fee to be waived and was told it had already been charged so there was nothing that could be done about it. $49 charged for a service call that DID NOT happen??? Shame on AT&T/DirecTV. Poorly done!

      2 people found this review helpful
      Rated with 2 stars
      profile pic of the author
      Verified Reviewer
      Original review: Feb. 5, 2021

      A lot of sales, a lot of beeping all night programs, what happened to CSI MIAMI, GOMER PILE, DESPERATE HOUSEWIVES, BIG BANG, And TAKE OFF CONAN, need good wholesome comedies and detective shows and learning about animals and involvement.

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      DIRECTV Company Information

      Company Name:
      DIRECTV
      Company Type:
      Public
      Ticker Symbol:
      DTV
      Address:
      2230 East Imperial Highway
      City:
      El Segundo
      State/Province:
      CA
      Postal Code:
      90245
      Country:
      United States
      Phone:
      800-365-1717
      Website:
      www.directvbundles.com