DIRECTV Reviews

We have been with DirecTV for almost 20 years, and we were feeling incredibly frustrated with continue price increase. So, on April 7, 2026, I called DirecTV customer service to cancel my account and got connected with (Ms. Angel-**) and very rare you find someone on the other-end with this level of customer service professionalism. She listened to my situation and help find a better package within my price range. Thanks, DirecTV for having someone like Angel on your customer service team.

Today I had a technician come out and help me with a problem I had with my tv service problem. He was very professional and very helpful in explaining my problem I was having. He showed me what could be the problem and how it could be resolved. He also came to my home the time I was quoted and was very polite. is name is Thongma. If I ever have a need for a problem with my service again I definitely want him to service it. Thank you.

I received a replacement box for my main tv and the online person was walking me through it step by step, it was a process and after my bedroom tv was not responding, so as he walk me through the steps, it still did not work, he seem to be a little confused and a bit annoyed so he sat up appointment for a tech to come out and service it, which I wasn't happy about.

It's a shame with this economy after being a customer with AT&T/DirecTV for all my adult life, had to withdraw a contract. Ok yes, but $320 absurd. I had absolutely no issues, life happens. Couldn't afford it anymore, they don't want to hear that. However I'll be the bigger of the 2 and still rate a 5. In the end it was my agreement.

My service went out yesterday and I called and I got right through to a person, she made the appointment for today. The tech showed up early and had it fixed quickly and it was all covered under the protection plan. Thank you, been a loyal customer since 2004, never had a problem.

To any commercial account that has to deal with DirecTV, please pay close attention to this review: There was never equipment installed at either of my stores and yet they charged me $633.44 for each location. After months of being on the phone with supervisors, agents, loyalty department, and more (hours and hours of my time,) got it resolved with a supervisor, however, a year later, I get a collections notice for the $633.44 installation that never happened. did not keep the name of the supervisor who originally resolved the matter and told me if I ever had any more problems, to call him. I am now back in the same situation on hold for a supervisor.

DirecTV stay away. They are ripping people off and lying about TV. They change a the bill on you without telling you about the price. Stay away. They will steal your money.

Was with DirecTV also for about 20 years. Finally canceled February 7, 2026. Tired of the price hikes. $230 a month. They told us we could throw equipment away but sent a box via FedEx to return equipment. Thank God we knew better and basically don't trust them. It is April 12th and I still dealing with DirecTV. They sent a bogus $40 charge for bill statements they mailed to me with I a paperless and have an email go that removed. Now they are claiming they did not get my equipment and charging $146.14 since I provided return tracking number to show delivered 3/4/2026 and DirecTV needs 10 to 14 days to verify but yet they put us in collections trying to ruin our good name! Plus I have to call back because they can't call me!! Hate DirecTV and hope they go out of business and a new carrier takes over!

They have the absolute worst customer "service." We all know they are offshore, but after all these years and complaints, they continue to read scripts and giving us the runaround. They do not provide us with any service. Every single time you talk to someone it feels like being in court. They promise and tell you all sort of things and then do not deliver, and when you call, there is no record of it and we have to prove ourselves. No one listens, they just read from their script and we are doomed. There are better providers out there, so separating from DirecTV and AT&T is very easy. Save yourselves headaches and frustration and find a company that actually cares about their product AND customers.

I called DTV at 8:30:21 on April 9. Put on hold at that time and waited until 8:43 to talk to a representative. At 8:47 they put me on hold for "loyalty" department. I stayed on hold being told that wait time was five seconds, then thirty and then a minute. At 9:07 after thirty minute call and being on hold all but four minutes I disconnected. I then tried again at 9:08 and told my story that I wanted to cancel my old Gemini due to getting the new WiFi Gemini. On hold again from 9:14 with every five minutes being told that the hold time was thirty seconds. At 9:19, 9:24, 9:29, 9:34, 9:40, 9:44 and 9:49 when I disconnected.