DIRECTV

I don’t understand how this company still in business with all the Horrible reviews and services they are providing to their customers, awful experience, horrible customer services. They don’t value longtime customer. DirecTV is sucks, they don’t deserve any stars, CROOKS.

DirecTV turned billing over to AT&T and it has been a nightmare ever since. Trying to set up automatic billing. Get messages that have nothing to do with our request. Finally called and could barely understand the customer rep who obviously has poor English skills. God bless her, she should try to find another job, and AT&T should hire people we can understand. Took THREE hours just to pay a bill!

I have had DirecTV for years. But they aren't the same price for two years and Dish isn't either as they in disclosures will tell you price is subject to change. I cancelled DirecTV after the last salesman a year or so promised new equipment and a low rate and I could call back and get a good rate before the year is out. I called back but if you remove auto pay even to change a debit or credit card you lose promotions. Then customer service after fifteen calls 8 machines, and 5 foreigners trying to help you come on the phone.

Don’t deliver, lie, bill you and then tell you they don’t have reference numbers or record of your call even when you were provided these by customer service. HORRIBLE SERVICE. HORRIBLE EXPERIENCE, CROOKS.

My 12 month contract is up and my bill doubled. I called for another promotion and they do not have any. Bill went from 54.97 to 99.55. How can this be afforded? Ridiculous! I am investigating other local companies.

We got DirecTV thru Costco in August, it was on promotion at the time, seemed like a good deal. We were promised 85% free programs and movies On Demand, great picture and 4K TV programs. Well after installing the service, we realized a lot of it is not true. So I decided to cancel the service and I tried to call the number that was provided on my contract papers, it was a dead end number, so I look up online how to cancel DirecTV, I finally get to speak to an agent, and I told her that I want to end the contract and I will pay the cancellation fee as agreed. Then she told me that they not gonna send anybody out to uninstall the dish and that I have to recycle it and uninstall it myself, it honestly pissed me off.

I called in to see if I can get DIRECTV service and they could match what I was paying before. I have been with DirecTV for about four years and they managed to get my price down pretty low. I asked the guy his name is Joey and he was in the Philippines if he can give me a price to where I was paying before I would get DIRECTV again as long as it is with the same exact packages and TVs. He said he would be able to do it. He managed to do it and I would get the same package I had before. Well, the technician arrive this morning and he had something totally different. It doesn’t get any more blatant than this.

Lesson: deal only with AT&T. Do not call DirecTV directly. They have serious system problems and poorly trained reps that give you the wrong information. AT&T is much better but still falls well short of competent. I've had a series of missteps the most recent being the second no-show for installation without even being contacted. If you have an alternative, take it. DirecTV should be a last resort.

I looked into DirecTV to save a little money a month on my TV sevice, and they were running a special at the time, so I jumped on it. BIGGEST mistake... I had it installed in June, it was running fine, I was happy. Come Sept, it started acting up, screen freezes, losing internet connection, having to reset it all the time. I call them up to help so they send a signal to my box to give it a jumpstart. That got it working again... About 3 weeks later it starts happening again, so I call AGAIN for the same problem. So again they send a signal to jumpstart it, but this time they want to send a tech over to troubleshoot my equipment.

You will be promised everything under the sun, leave happy feeling secure and BAM! The bill comes double the amount, nothing that was promised to you will reflect on the statement. When you call customer service you will be transferred and told there’s nothing they can do without store manager notes. Here’s what happened, my fiancé and I went to the ATT store to add him onto my existing ATT Wireless plan. We added him on, was told his existing plan with Verizon would be taken care of and not to worry about that bill and any amount he owed on his old android would be paid off in full by ATT using the switch program. We received the Verizon bill and it was 1,100 as we were charged for the bill and the amount remaining for the old phone, GREAT! ATT didn’t do anything about this!

After having DirecTV for 3.5 years we decided to upgrade our equipment. Since the upgrade our TV hasn’t worked and I have been calling to get new equipment mailed or get a tech to show up. I have been lied to about this new equipment and tech several times. I have taken off work for no equipment or tech to show up! During all my phone calls with customer support someone switched my service and billing address. I got a letter about it and called to say I did not authorize it. Surprise, surprise no one can switch it back.

I have never seen a more poorly run company in my life. From top to bottom they lack professionalism, knowledge and customer service. Their C.E.O. and upper management should all be fired, for the processes and procedures put in place. They are so incapable of scheduling installs and communication that it is amazing they have a customer base. Never again!!! Multiple scheduled installs that wasted my days!!!

We pay over $200 a month for Directv. They track what you watch. If they see there is a movie you like because you watch it several times, the next thing you know you have to pay for it. These are old movies, not blockbuster movies, just run of the mill movies. But once they know you like that particular movie then they want you to pay for it. As if paying over $200 a month isn't enough for this greedy company. This company sucks!!! They rip people off however they can. We are seriously thinking of dropping this company. I call and talk to people that work there, and they are zero help. They are not a company that values their longtime customer. If you are considering Directv, go elsewhere. They are not worth your hard earned money.

We've had DirecTV since February of 2006 and not once had an issue with the service, equipment or their customer service agents. Then AT&T buys them out and all things go straight to hell. The service is a joke now, especially since they sent the latest update 6 or so months ago. I called today to see if I could get a new box for our living room because the one we have is constantly freezing on us. I spent an hour and 45 minutes talking to four different people, before finally getting in touch with a supervisor. The supervisor said that I would have to pay for a new Genie 2 box, which is normally $399, but she could give me $100 off.

I called DirecTV Customer service. Took about 15 minutes to get to a real live person that cannot speak English fluently and using a false name, which if I am not mistaken is a FCC violation. Having issues with my local Fox station freezing and all she can say is go to the website. I pay my bill on time and have been with them for a very long time. I am happy I do not have a contract. I have them because of their Sports packages, but it is getting to the point where I am going back to cable.

I could write a book about this awful experience. We had a CenturyLink bundle of Directv/landline/internet. Because we only had 4 mbps internet, we needed a different vendor. Honest: over one dozen contacts (phone, chat, text, email). Each customer service person could not find our info (30 year customer). Continued to have odd, wrong email addresses - even after supposedly corrected by previous rep. We have 4 old boxes. So, did ask for new boxes. They scheduled a whole day to install - two confirmations. Never showed. We canceled two months ago. I audio taped (suggest you do the same) after the 6th call. Got a bill with a $ 270 early cancellation charge. Huh! We have been customers for nearly 30 years! No explanations. Rep would put us on hold to ask his/her supervisor. Always came back with sales/promo offer - no fix of bill. No explanation on how we - 30 year customer - could have an early cancellation charge.

Elderly father has had DIRECTV for 5 years, his remote died. Spent 31 minutes on phone trying to get replacement remote - rep said they would call back next day before 11:00 am. Did not receive call next day but did get email stating directv was disconnecting father's receiver. Spent another 21 minutes trying to find out why (disconnection order was cancelled, but directv wanted to charge for remote). Heated back and forth with directv rep whether or not directv wanted to keep my father's business or the price of a remote. Apparently they have enough customers. Will never deal with a company like this.

So, I walk into a local AT&T store and the customer service guy, who was great and very professional, said that sine I am a Veteran, I can get the “First Responders” discount which is 25%. So, I jumped on it. Then, he said I can get the DirecTV bundle as well at a great price, so I jumped on that. Now, here is where it all went to hell.

My DirecTV bill this month is $120.98. The TV package I have is $67.99. The rest is in access fees, Advanced receiver service - DVR, Advanced receiver service - HD, Whole-Home DVR service and Directv Protection Plan. $52.99 in BOGUS fees. What a RIPOFF.

Good evening; President of AT&T. I have been a customer of AT&T for many years and a DirecTV customer for about a year. I signed up for DirecTV for two years at a promised rate of 50.00 plus taxes for two years. In recent months I have come home three months in a row and had my service cut off; promptly paying them 100 to get my services turned back on. I looked at the bill today and noticed that I was charged 90.60 per month. I cannot keep affording this account paying 100 dollars per month. In some markets such as Dallas you are offering TV, Internet and Cable for as low as 99.00 per month. I need a full review of my account so that I can get these restoration fees, Minimum use fees and late fees removed so that I can get my account back to a rate that I can afford.

Very bad service. Sales rep lied about the package and pricing. Called many times to correct problem. Was met with rude and unprofessional response from their employees. Price of service went up half way thru the contract. Technical issue all the time and still ongoing. The worst ever.

Every month for the past 5 months I get a new bill for TV and Internet and it keeps going higher and higher. They disconnect my television and home internet every month for the past 5 months. They say My TV is separate from my home internet but in all actuality I got the package because I had AT&T cell phones. DirecTV is BULLYING ME AND STEALING MY MONEY!!! My son’s schooling is online so when they shut off my internet they know people like me can’t do anything but pay whatever they say because they know we need this service. I don’t know how bullying customers into higher and higher bills no one agreed to pay for is legal!!! I am currently searching for better options because I am getting the heck away from this company. Directv takes COMPLETE Advantage of their long term hard working American customers. Please do something about this highway robbery!!!

I, too, have been a loyal customer since 2000. The old DirecTV, prior to AT&T merger, provided excellent and personal customer service. Now? What a joke. Had ordered two new boxes due to freezing and pixelation. Called them to finish the install and they "accidentally" deactivated one of my boxes. Said they couldn't reactivate it over the phone? And said they'd send out a tech the following weekend with a new box. He showed up with no equipment, said he wasn't told what my problem even was. Had to make yet another appt. and stay home to wait.

They started charging us for NFL Sunday ticket. We didn't ask for it, we don't watch football. When we asked for a refund for the 3 months that we didn't realize we were being charged, they would tell us they was switching us to a supervisor, and after we set on hold for 10 to 15 minutes they would hang up on us. If I could select zero stars I would.

Billing is tied to CenturyLink bundle; worst service and billing ever from DTV. Have raised account bill 4 times on four months, statements are inaccurate and confusing. When calling DirecTV customer service they often hang up because they don't want to deal with customers, that's if you can get thru. As soon as contract is over I will NEVER use them again.

I have been a customer since 1999. On Wednesday 10/31 I turned the TV on and had no service. I unplugged all my genie boxes as well as the Swin, still no service. Then my nightmares started, I had to call DirecTV for technical support. First mistake I made I called at night, I got a person from overseas and all they do is read from a script and they don’t even listen to what you are saying. If I had a dollar for every time they said "I am sorry for your problem" I would use it to pay for all of their increases in the bill. After fighting with this moron and 1 1/2 hrs later she was sending a tech to my home in 4 days. Told her that was I needed someone the next day. Fought with her as she keep reading from her script and then asked for a supervisor in the US to speak with. Problem got even worse. He was as ignorant as she was.

I have been a DirecTV customer at least 10 years. For the last year or so, they have become unbelievably bad in terms of quality and service. If we get some rain, we have no reception; every day when I turn on my TV, the picture is frozen and I have to reboot. The genie box loses recorded programs and I have to reboot to get them back which takes forever. Speaking of forever, that’s what it takes to get through the myriad of menus to speak to a surly customer service rep who argued with me after I called with a problem and she read from a script to sell me something that had nothing to do with my problem. DirecTV had gone downhill since AT&T bought them. I’m going back to cable TV. Hopefully, it will be better.

I DON'T understand how this co stays in business with their ** service. I've spent over 3 hrs in 2 weeks and 9 hours waiting for service tech just to get equipment upgraded that's over 12 years old. They always give the same story when I call, "I'm sorry. I'll fix it" just to get the same runaround!! I pay 159 bucks a month to use old crappy equipment. No movie channels and I CALL for an equipment upgrade. The next day mail it to me but after 2 plus weeks I can't get anyone from their co to install it. JUST A PATHETIC JOKE AND I HAVE SPOKEN TO 6 SUPERVISORS AND THEY ARE ALL JOKES!! COMPANY SUCKS.

New to CA and was evaluating between Xfinity and DirecTV. Chose DirecTV because there was no installation fee. Wrong choice. On the phone for 2.5 hours trying to understand terms as well as schedule tv and internet installation as part of the bundle. It's not a bundle by the way, two credit checks, two installation guys, two websites. The customer service people have no clue what they're doing, communicate the wrong info in order to get you to be a customer and then once you're locked in, they could care less. Canceled my contract after 2.5 hours of being on the phone after realizing what a bad mistake I had made.

Ordered wireless service on for installation on WEd. between 9-noon. They show up at 1 pm with the wrong equipment, wired instead of wireless. They installed what they had and would be back Sat. between 1 and 3. I waited all day and finally called to see when they would arrive only to be told they had no order for wireless boxes to be installed. I spoke to at least 6 people, wasted 3 hours on the phone and nobody could tell me what was going on. Then they tell me they would have to reschedule and I would have to wait another week. This is the worst business experience I've ever had, bar none. Needless to say I have canceled my service with DirecTV. If this experience isn't enough to discourage anybody from DirecTV I don't know what is. They don't deserve any stars.