DIRECTV Reviews

Was unhappy with always losing reception. Cancelled with CenturyLink who the package deal was set up with. CenturyLink cancelled with DIRECTV and they ignored the request so we got a bill 6 weeks after we cancelled. Stalled. Transferred me around for days and nothing. DirecTV is now in bed with CenturyLink. All they did was give me untrue facts and bill me for 6 weeks that I never used them.

I was unknowingly charged for NFL ticket and told a refund cannot be issued because it is two days passed the deadline. Since my services are bundled, I am paperless, and my bill is automatically deducted. I did not know why the rate increased and did not have the time to immediately inquire about it. I have been a DirecTV/AT&T customer for 15 years. This is the 3rd time in two years that I have been overbilled and not refunded money. I will no longer be a customer.

I recently became a customer with DIRECTV on Sept. 7, 2017. I ordered the product over the phone. My concern was that fact that it was a two year contract. The customer service rep informed me that I had thirty (30) days to disconnect my services if I was not happy. During the installation the Technician informed me the same exact thing "Don't worry you have 30 days to cancel if not satisfied with the service." The technician also state that they will remove the dish on the roof, because they were not allowed to remove anyone else dish except their own.

They quoted me one price and I was very diligent making sure they quote included fees. When I got the bill, it was 25% higher than they quoted. I called to verify, that it wasn't a mistake in billing and they said it was correct with no apologies. We canceled immediately, as I believe that what they did was complete fraud!

My husband and I love our DirecTV. Even the picture on our tv's is much clearer. The price is a lot cheaper and now we have 4 tv's hooked up to DirecTV for less than the price of one tv with our other carrier. I am so glad we switched. Happy.

I was a DirecTV and Verizon bundled customer. In other words I paid Verizon for my DirecTV, internet and landline. When DirecTV and Verizon separated and I needed an explanation of my bill DirecTV’s customer service could or would not provide clarification. It appeared as though both Verizon and DirecTV had billed me for the same time period. After a fruitless conversation with two representatives I requested a supervisor and even asked for the retention department. The attitude was that they could care less and I have finally resolved the issue by cancelling the service and requesting a final bill. This could have been circumvented if customer service had been trained on how to handle former bundled customer’s questions.

I feel that I am paying for watching nothing but commercials. The cable companies are making monies on the consumer and the advertiser. Something should be done to curb the constant long commercials, so that watching TV would be a pleasure again. I am seriously thinking of not renewing my subscription.

DIRECTV is very good. I have been a customer for many years. Love all the shows, service is great and the bill is very easy to understand.

I have had DTV service since 2008 & have not had major problems. If there is a question their customer support is great. They really work for me. I had a question about an increase in my bill. I had been paying $5 and it went up $20. I called and it was explained previous was a promotion but if I wanted to d/c it I could. I chose not to as the protection far outweighed the cost. I would recommend DTV over XFinity.

Was in a contract yet bill kept being different. Calling in was a time consuming nightmare. After about 3 times, on different months, calling and wasting time we called it quits. Paid the early termination fee and went to HDTV over the air. Until there is no contract a la carte channel selection, at more reasonable pricing, we are done with Satellite and Cable. We have run the gauntlet of Cox and Dish prior. Pricing is way too much for TV service.

Directv promise to provide full support AND ensure the billing will be accurate. This is not the case. Also, the format for guide, the channel line-up and remote control setup are inferior to other providers.

Buyer beware: The AT&T contract means nothing. I have never had such poor service in my life. I am shaking angry and I don’t get angry. I have cried on the phone, I’ve been so angry. We received our 2nd bill (yes we've only been customers for 8 weeks) and it was wrong. Long story short, I was told that the quote I was given when I signed up ($99.99 for 24 mos. for the Entertainment pkg) in August was incorrect because they stopped running that special in May and therefore it couldn't be honored. Even though the person I spoke with on the phone for an hour this morning assured me that it would be fixed and she was sending me an email to confirm everything. I called tonight because I haven't received the emails. The person that I spoke with said that it the prices couldn’t be fixed because they’re not running that special anymore.

DTV is continually a deceptive company that makes offers they cannot fulfill by using misleading phrasing and false advertising. Any device anytime, with NFL Sunday Ticket Streaming is such a lie. It is one device at a time per account, so even a family cannot watch from multiple device. Someone should sue you for false advertising.

On Friday Sept. 29th at about 2:00 pm my DirecTV service went down. Nothing on both TV’s in my home. I waited 30 minutes and nothing so I called the DirecTV service number, after being on hold for 33 minutes a person came on the line who I could barely understand. I explained my problem, and after another half an hour of explaining on my behalf and going through numerous gyrations as requested by the telephone rep. nothing worked. The rep then said they would send a service person out on Tuesday. As explained by the rep the service person in my area only covers my area on Tues. and Thurs.

We have repeatedly reported the error returned "There was a problem connecting to DirecTV" whenever we try to access programming. Today (9/30/2017) we paid for a rental movie and the movie would not play. Instead, we received the error "There was a problem connecting to DirecTV". In short, DirecTV is charged us for a service they (and their network) are unable to deliver. We are contacting DirecTV for a refund of the charge to our account.

All I can say is the bill is too high, and keeps going up. For what you pay every month you would think there would be more channels to select from. You would think, that as many people that have DirecTV or any other satellite company the prices would go down instead of up.

The bill is too high. All the fees are crazy. Then if and when you get discounts they don't last long then you have to call & look for new discounts. Just requires a lot of time. Would like just to keep set fee instead of having to shop around every 6 months.

The customer service is awful. No one knows anything when you call. They are way overpriced when the service is always going out. I have a bundle package that was suppose to be $160 a month with taxes and all and I'm paying well over $200 and I can't go back to previous provider because of contract so I'm stuck for 2 years. Biggest mistake of my life.

I attempted to get new DirecTV service installed at my house from Sept 1-Sept 30. FIVE different installers came to my home! Here is what happened: 1st Installer said he had only worked at the job for 3 weeks and didn't know how to do it. 2nd Installer showed up 3 hours late, made a plan of action to do the job, then said he couldn't do it because his department was closed. 3rd Installer told me he had to leave because his daughter was sick. Told me his supervisor would call me. No call came. 4th Installer said he could only do the job if someone ran cables. Claimed he was not allowed. Conflicting report with that of 2nd Installer. This installer arranged for a 'buddy' to run the cables that weekend for a fee. His 'buddy' was a no call, no show. I had to call DirecTV again and schedule another installer.

I don't watch much TV and when I contacted DirecTV customer service I wanted only internet service but they only provide bundle packages and had to sign up for two years. I felt disappointed that they didn't offer alternatives. That's why I feel they don't deserve more than three stars. As soon as my two years are up I am going with a company who will provide me with what I need and don't have to sign any contracts to be forced into remaining their customer. If a company excels in service and product, the customers are happy and loyal, no need to force them to remain buying their service.

DirecTV worked well before AT&T took over. Since then it's a lot less reliable and the signal quality has diminished significantly. There are more outages and many new problems that never happened before at all. For example, sometimes recorded shows cannot be scrubbed. Which is hard to understand unless AT&T has made a deal with advertisers to prohibit fast forwarding through ads despite charging customers for the feature.

Since AT&T took over DirecTV their overall service/features have gone downhill. They do not permit email contact. Their new receivers have taken away incoming phone contact that used to be displayed on TV screen. Difficulty scheduling home tech appointments. Chat personnel not knowledgeable enough.

DirecTV's customer service is 10 times better than Charter. In my opinion, so is their service to customers. Although it's been awhile since I've had Charter, I find DirecTV a much better company.

When I called my local power company they offered to sign me up with DIRECTV. We already have DIRECTV but the operator said they could offer me a better deal. I agreed to 3 months of HBO and Showtime for free and free NFL Sunday ticket. I then received an email that had my order number and a request for me to call DIRECTV so they could finish my order. I have called 3 times now, and each time they claim they cannot find my order number and either put me on infinite hold or hung up altogether. The people who answered the phone claimed they couldn't hear me and that I should "slow down" when talking to them. They say in the email that they will cancel my order if they don't hear from me. Sounds to me like they don't want my or anybody else's business. I'm so mad I'm ready to cancel my current subscription with them.

I am a subscriber of many years. DirecTV was my favorite provider of any service provider. Alas, AT&T purchased them. I am currently 10 days out from a technician visit that did not correct the problem. I have made repeated phone calls without being able to talk to a live person to schedule a new appointment. I do believe that my calls are being dropped/blocked on purpose. What a shame that such a great company has been destroyed by AT&T.

DirecTV does not allow their customers to do online changes to your programming if you want to "decrease" your current plan. We have a total of 10 units in this home and is also a vacation home. When we leave we are paying for this service that no one is using since the home is not occupied.

DirecTV is probably the best of the satellite providers but it isn't cheap- I am wanting to go with one of the new streaming services but the wife is not willing to "cut the cord" yet. If our budget was tighter, DirecTV would be gone by now...

Service is great, about 1/3 to 1/2 of the channels are trying to sell me something, and the customer service basically sucks but not nearly as bad as Comcast.

They rope you in with a reasonable low offer and then after a year, they jack your bill way up. In my case, my bill jumped $60.00 a month. There are more Shopping Channels than anything else. If you want to buy a Veggie Bullet, do an Organic Juice Cleanse or a Tummy Tuck Miracle, buy an Amazing 3 in 1 tool, or Grow Thicker Hair, then this may be for you.

I am a senior citizen and have agreed to bundle the DirecTV at the rate of $120 for high speed internet and cable. I was told I would get NFL Sunday ticket for free, but it didn't happen. My bills have not been under $315 for service for each month. Beware of a gift card of $100 for signing up, they find a way to collect the money back. This company is about deceptive trade practices and prides themselves on cutting your services off and changing the rates (that are supposedly locked in for consumers) at their conveniences. I was lied to and They sucked the money out with no clear justifications... Keep customers on hold for 2 hours at a time. I'm on hold right now and it's been 190 minutes of trying to speak with a supervisor. This company representatives record bad notes on customers so when the supervisor picks up the call they back up the rep and not you as a consumer. No more of this BS!

I've been a loyal customer for very long time. Today I called to inquire about reducing my plan as I have a lot of channels that I do not watch. I was not in front of my TV or a computer at the time of calling. The person I was speaking to was named, Brian. Brian made me feel pretty dumb to be quite honest. He asked what channels I watched often so I told him I watched ESPN but was uncertain of the other channels at this time as I haven't put much thought into it. He then stated "Ok, I'll move you to the Entertainment package" and proceeded to make the change.

DirecTV is horrible, from the TV losing cable service every time there is a drop of rain up to the worst customer service I have ever received in my entire life. I am a victim of Hurricane Irma and due to the hurricane I am moving out of state. The first lady I talked to wanted to charge me $420 for my cancellation of service and I had to fight with her to receive a waive of that fee due to being a hurricane victim. She then explained to me that she would have pre-paid shipping boxes out to me the day before I move. The day before my move comes along, and I didn't receive any boxes. I called DirecTV once again and another representative let me know that the lady I talked to gave me false information and that the boxes wouldn't be shipped to me until the day my service stopped.

They ended up honoring the remainder of the contract, said there was a clause, that was never told to me, that I had to purchase one other ATT item to remain at that price. Fast forward to 2024 and I still have great DirecTV service, just wish the rates were less and more affordable for the 20 channels that I actually watch.

Bad service and not reliable, my bill goes up each month. No grace period because things happen and then they are rude when you try to make some kind of arrangement to keep your service on.

Prior to its becoming an AT&T company I would have given DirecTV all 5s. Now the cost is higher and the repair service is far, far less prompt - and each one ends with a sales pitch for "better" equipment at a higher cost. If others offered whole house DVR (we have a tv addict) we'd change.

Their bill is high but I never had any problems with them. I have had problems with ATT so I hope that this merger won't affect them. DIRECTV is great.

Whenever I call DirecTV, I always go to the cancellation dept. and they are so helpful. Customer service can only go so far. I've been with DirecTV since 1995 and I find them awesome!

I signed on to DirecTV/AT&T through a representative at Costco, I was promised a promotion that ended up being a nightmare. I was told I could get internet and DirecTV for $98 plus tax, and two gift cards. One would be from AT&T for a hundred dollars, and the other was from DirecTV for three hundred dollars. The very first bill I received was for $244.00. I called to find out why wasn't it the price I was promised and was told that they cancelled out my original contract and this was only a one time fee.

I have had a problem for almost a month now. What makes this situation even worse is because I used to work for a third party company and I know their schemes. So I placed my move order and was told I wouldn't be paying anything additional. Much to my surprise I was billed an additional $670. I have placed multiple calls and have been told it would all be credited. I have yet to see this credit. I have spend upwards of 7 hours or more to try and get this resolved.

I am fully convinced that terminating the service with DirecTV is intended for customers to give up and keep their service. Quickly: DirecTV re-activated our account without our authorization. Reactivation fees were going to be charged us. Deals were made not authorized by company. Numerous phone transfers, long hold times, numerous different phone numbers given to me to contend with. No previous notes left on account for account-review. We left several messages to Customer-Care contact without any return calls. Run from DirecTV. My NFL deal was no deal at all, in 2016 I could not view my team as the previous year, but they happily charged me! Run away from DirecTV!

I canceled my DirecTV account on August 15, 2017 after 5+ years or good service. They provided good quality signal but the cost was getting out of hand. Two weeks went by without receiving the equipment return boxes so I called about that (Aug 28). Apparently the stuff was so old they didn't want it back, just the access cards. Then the conversation turned to why I canceled, how they have great programming and packages, what I'll be missing etc. Of course, I'm missing nothing, can get everything I want or need at a fraction of the price, so, no, not interested in a revised bill nor new equipment.

I spoke to someone on 9/10 - I asked what I owed and she said I would have to make a payment of 79.84 and then I would owe 149.00 and have to pay it by the 30th. I asked if I could pay it on the 4th, she placed me on hold and then came back and said yes. I wake up today and they had shut my services off! I chatted and was on with them at 7:45 am and just disconnected at 9:56 when Sebestian the supervisor disconnecting the chat on me! They were not willing to assist me and now tell me my bill is 355. How does my bill go from 149 to 355 in less than a month?? Even though I was told I would not have to pay until the 4th I offered to make a payment today but the-the two agents Yulieth and Sebestian (the sup) was not willing to assist me at all.

They have been great and fair with me, and if my kids mess up something, all I have to do is call, and they direct me on the phone until we get it back on. Sometimes I don't understand what or where something is on the television, but they always say, "It's okay, we will wait!"

I have been with DirecTV since 2004 and even when we have had huge storms in WV I have not lost service, still using same equipment. And also, they have worked with me during financial crisis by putting some boxes on vacation as opposed to disconnecting me, also not raising my bill.

I love DirecTV. Only loss of service is during a storm. I am still under the cheap get you to sign up contract. I will see what happens at the end. I hated Time Warner. Verizon was good but prices were crazy.

I had U-verse and liked it. Discount on most of the movie channels. They talked me into DirecTV. I had DirecTV before and really enjoyed it. I am paying what I was with U-verse and I don't have any movie channels and not very many channels to watch. Big mistake.

TOLD IN AUGUST 2017 MY DISCOUNT WOULD EXPIRE! I called customer service to find out how much my bill would be if I could afford it! REP CAME ON (man) very cherry, talking said, "Wow you've been a customer since DirecTV started!" He told me he could offer me a new discount, + a lower rate that would be 52.00+tax! Okay. That's 15.00 less than what I was paying. AUGUST bill was 52.17. I felt so good (being disabled TV is my escape). I even told friends about my great TV. NOW get SEPTEMBER BILL 105.00. Wait a minute, called customer service, lady said you're out of discounts no more avail.

It is a negative 1. I have been with DirecTV for around 8 years. I have had enough. Since AT&T took it over pricing has gotten out of control. My bill was 100.00 about over time, raised to 175 plus. Really then if you forget to pay they interrupt as they say your service. Really shut it off. Even though you are paying a month ahead with their billing. So I said enough is enough. Called tried to tell me, "Oh pay this much it will be back on etc." I said, "Send me a box and labels, I am done. You are overpriced for crap. Same things on all the time, nothing changes. For that price you charge I can buy new movies to watch cheaper." They tried and tried. I finally snapped. "Send the box and labels, I am done." Stated got it. I have cancelled my service with you as of this date. "We will charge you until equipment is back." Another way to steal my money. I noted date I called you if box and labels do not come in a timely matter then you can not charge me. Then hung up.

This company doesn't even deserve one star! I have been on the phone with DirecTV AT&T for the past 5 days & it has been a huge waste of my time! All I'm trying to do is get my DirecTV hooked back up at my new address. I was promised on the first day (Friday) & sent a confirmation email that my services would be hooked back up yesterday but no one showed. After I called and was hung up on THREE times yesterday as customer service agents kept transferring me & putting me on hold, I was finally told that the agent who promised my installation for Monday morning accidentally put the order in for an entire month away and that I would have to wait until the next afternoon so that meant me taking off of work again. I told them 3 times that my landlord requires the dish to be put on a pole and they reassured me all three times they had that in their notes.

It almost October and I have been trying since August to have my service set up. All DirecTV needs to do is send me an access card as I was so foolish to send it back a year ago. I call customer support and spend an hour each time on the phone and each time I am promised they are sending me an access card. And when no access card comes in the mail I call back - wash, rinse repeat 10 TIMES!!! I'VE HAVE CALLED 10 TIMES AND STILL NO ACCESS CARD!!! One time after spending my hour on the phone and being promised the card, the next morning I get an email telling me my account has been canceled and to send back the gear. This is AFTER I WAS PROMISED MY CARD WAS IN THE MAIL!!! If they didn't have a monopoly on the Sunday Ticket I'd have ZERO interest in this crappy company. Ever since AT&T took over they have been horrible.

On hold for 56 minutes. Rude Customer Service. Robbing people for NFL ticket when they didn't even order it. I hate football. Never even got my problem resolved. 56 minutes of my life gone that I will never get back. Now I get to wait on some "escalation" Dept to call me back to see if they are going to refund my money for a service I never ordered. Could be up to 72 hours before I hear from anyone and my problem may or may not be resolved. Dish is looking highly favorable. Every time the wind blows or it sprinkles my service is out. Really need to work on resolving issues within the first 10-15 of a phone call. Prolly need to update your IT department to fix the wait time.

I had two DIRECTV accounts. I had to cancel one of them due to bad weather in my area, but wished to keep the other very separate account. I went over it several times with them, but they cancelled both accounts anyway. When I called to complain they acknowledged their fault, but still charged me $21 to reinstate my account. Because it was now a new account I couldn't log into my DIRECTV account online and couldn't set up a new one. On top of that they have been unable to send me a paper bill because it's not to the address where service is received. So, I spend two to three hours on the phone with them every month and because they cancelled me and started a new account they want to hit me with an early cancellation fee, even though I have had a DIRECTV account for the past 15 years. Don't get DIRECTV!

I believe that DirecTV is one of the best cable/satellite companies around. The service and the quality is excellent. The customer service and technical unit is one of the best.

They are always there when something is wrong. At times it might be off in the morning if there's been a bad storm and when I return it's back on by itself. Customer service is helpful to talk you through the steps to get it up and running again. Promotional runs customers service will help you get your bill down. Some get more pay less.

One word of warning, watch out when you call for a problem. Their #1 mission is to sell you more. Also if you have a plan that you had for a long time don't let them change it because you can never get it back even when they tell you can for 30 days. They will not let you. Can't trust them.

My largest issue with DirecTV is that they are extremely expensive and the only way you can get all the channels that you enjoy you are forced to have to purchase the larger packages that have a whole slew of channels that you would never use. I really think they could handle that in a different manner, but it is what it is so you either have to do without some of your favorite channels or pony up the money.

We moved into a new home last week. A few weeks earlier, we set up a new account and scheduled the installation. When they didn't show up, we called, and they put our account on "hold" because they had a phone number to our old house. We updated our phone number and rescheduled. The second time, they did not show up. When we called, they had our old phone number and put the account on "hold" again and all the customer service did was apologize and say there was nothing they could do. Now, it's another week before they can come. They refused to work with us, and stonewalled us. If we had another option, we would go with another provider. We are at their mercy, and this is a nightmare. If you have a choice, DO NOT use DirecTV.

Tim ** (fake phone # **) came to our door representing himself as the only salesman in our county that could work with us on satellite TV. I did some research and he is probably a free-lance salesman. He can say anything he wants to to make a sale and customers can’t hold DirecTV/AT&T responsible. He said Dish and DirecTV were now the same company and he was their only representative. We had Dish but he said Dish wanted us to convert to DirecTV to save about $65 per month. He also claimed to add some packages such as NFL network for free. We took the bait and signed a 2-year contract. After 2 Sundays with no NFL network we smelled a rat. Contacted DirecTV and was given false information; Contacted Tim ** and his phone had been disconnected. Did some investigation and found out our bill would double after the first month(s).

First let me start off by stating that I had ATT and had no problems with them until my contract was up and they decided not to say anything but rather charge my bill an astronomical amount. So, I of course called to find out why and what could be done about this. The woman that I spoke with told me that my contract was up HOWEVER they were having a special with DirecTV. I was promised one price (about $167 a month), the NFL ticket FREE and the premium movie channels free for 3 months. Great deal right?

I ordered DirecTV on their promise that they had the PAC 12 football channel. They lied, and more than once about having the PAC 12 Channel. My 85 year old father with Parkinson’s and severe Macular Degeneration has few things in life he’s able to enjoy. The PAC 12 channel is all he watches. The DirecTV service representatives KNOW they don’t have the PAC 12 channel, but instead have random games from the PAC 12 on numerous DIFFERENT CHANNELS - MANY OF WHICH ARE PAY PER VIEW. Through their phone customer service it took me THREE days to get them to admit they don’t actually carry the PAC 12. I asked to cancel my contract - it took over 3 hours on the phone and cost me almost $1,000!!! This was all because of their lie! If ANYONE knows how I can sue DirecTV in small claims court please help me! Dealing with DirecTV is the single worst consumer experience I’ve had in my 67 years!!

It took 32 minutes to get confirmation of my returned equipment. I was charged nonreturn fee of $250 and no one could tell me if it was received and when it would be reversed. Eventually after my time was wasted it was told it was received. The good customer service was on the front end with installation. Horrible on the back end with equipment return. Not to mention the numerous calls and inquiries about why I changed providers after the fact when they would not reduce my bill. Extremely frustrating and irritating.

The big thing in TV, DirecTV HD is not working on my DVR, which caused 4 of the 4 shows hoping to record not to record Thursday night. I called Directv now AT&T, Friday morning at 8 am, I was told due to computer problems they would need to call me back. With no phone call back by 11 am and an upcoming appointment at noon I called them back. The rep had me run tests which I knew would fail for about 30 minutes and then she said we need to set up service call which is what I wanted to do 8 am. Nothing was available the week before I was leaving town and when I return a week later nothing is available for a week after that.

I was not satisfied with my service, if there were rain showers the image would not appear and as for on demand, there were many times it did not work. When I called to cancel I was advised that since I had the internet (AT&T) and satellite (DIRECTV) it would cost me $500. Therefore we reached out to our cable company within 2 weeks of my call to DIRECTV and I now have cable (installed on a Sunday). Monday we called DIRECTV to advise we needed to cancel because we now have cable; the rep indicated it was going to cost us $700 and not $500, the rep stated we were given inaccurate information as the prior rep did not see we were on a promo.

The tech and customer support divisions for DirecTV are excellent. The service not so much. I have had the tech support out to the house 6 times since service commenced two and a half months ago. Wasted many hours of my personal time for work and still have not resolved the problem completely. I had U-Verse previously and service was good but customer service was poor.

Whenever I call it is because I need assistance. Just the other day my DirecTV receiver fried, so I called DirecTV. They wanted $99.99 for the installer to come and see what was wrong with it and $99.99 for a new receiver box. That is just ridiculous for something that you don't even own. Before I hung the phone up they sent me a new receiver box with no installer at no charge. It can be done.

DirecTV is good but what I absolutely get angry about with them is that they charge you for each remote control and various "crap" fees such as "regional sports fee" (I don't watch sports) among one...

There are always offers and bargains available to new subscribers, but nothing for loyal customers. The shows are repeated over and over on a single channel. We were offered some free movies, which were awful and again repeated and there really were only a few movies available, and then they charged us. We had to call and tie up time and a mess to get charge removed. We have put up with their junk for years. My husband still wants them, I hope soon I will convince him to trash DirecTV for something better and cheaper.

The hardest thing to deal with Directv is loss of signal due to weather conditions. Too many infomercial channels. Would rather pay premium pricing for just viewing channels.

I called yesterday 9/23/17 to check the terms of my contract and spoke to a very rude representative named Jasmine from the "Loyalty Department". Back in March 2017 the DirecTV box stopped working and they said they will send a tech because we needed a new box, no idea that a new box will extend the contract. Obviously the equipment was defective and Jasmine said that by replacing it our contract changed!! So wrong! They needed to keep their contract terms since it was not our fault that we ended with a defective box.

When I signed up for Directv they were offering a $150 gift card to new subscribers. The installer came to my house could not get a good signal and canceled my order. I had the trees cut down, ($800) replaced my order and got a new offer for $200 dollars for new subscribers. I contacted Directv to determine if I needed to resubmit my refund request or was I all set. I have an email from Directv that I am all set no need to resubmit. NO GIFT CARD. I asked about it and was told I did not qualify. The email that I was all set came from an unauthorized DirecTV employee. I did everything right and got screwed by ATT.

I have been with Directv since 2003. I have had good experiences with customer service department and at one time would have given them a high rating. Not anymore. I called with same issues I've been having for past couple weeks. All I wanted to do was schedule a appointment for a service call. The girl said she couldn't do that unless I told her why I wanted it. When I tried to say my tv was constantly searching for sat she said that wasn't enough info. This went on for 15 min. I ask to speak with someone else and she denied my request saying she could handle it. She was rude and laughing at me. I finally got date and time and ask to speak with the department that accepts returns of equipment if I should cancel directv. This person was the same. Rude and laughing at what questions were. Her line was static.

I ordered the international package for my F.I.L. Come to find out we needed to upgrade our satellite. With that there was a charge to upgrade it. So we paid for the upgrade on our cc. We had the tech come out but could not get a signal so we could not upgrade our satellite. I called while the tech was there and was told I would receive a refund. A few weeks pass by and on my cc statement there was no refund to my account. I called and spoke to someone who said I would get it within 24-48 hours.

I called DirecTV to have an installation set up and right from the start the problems started. To be brief and to the point, it took 2 hours and 16 minutes to complete this phone call. Once the salesperson knew I wanted the installation he kept putting me on hold. I can only assume he was taking other calls at the same time, to not lose any other potential sales. The right thing to do, would have been to finish with me first.

Long story short (there are SEVERAL complaints regarding issues like this) my services were interrupted as of Sept. 3, 2017 (financial issues came up and was late on my payment). All I needed to pay was just $106.60 to restore services. I make an electronic funds transfer of the aforementioned amount. I find out that this is the incorrect account and the money would not clear so I immediately call and try to stop the payment and of course it's too late. So knowing the payment isn't going to clear I make ANOTHER payment of $107 from my debit card. Now 10 days later I receive an email that I am to be shut off on the very same day. So I call in and go through my bill with the rep and he explains that the notice of service interruption is Incorrect and to IGNORE the notice and that I didn't owe anything until the end of September (which Is in fact correct).

Not the company that I knew before AT&T took over. In April of 2017 due to the increase that was taking place on my bill I contacted DirecTV as I have over the years that I have been with them. Approximately 12+-. As they had done in the past they looked up my account and made me an offer of about $50 per month credit on my account which is the Total Choice Package. They also backdated the offer which was normal to give me a credit on my account. This lowered my monthly to about $98. They also offered me free HBO and Starz for a short period. One was about 3 months and the other was about 6 months. They also offered me NFL Sunday ticket for free. Now that was the most important issue to me and kept me from moving.

Never use DirecTV! I've had the absolute WORST experience with DirecTV customer service. I originally purchased a 2 year contract bundle. After 2 weeks joining the bundle, my internet kept going down, the "system" says I get internet in my area, (downtown Columbus), however, every tech that stopped by for 2 weeks told me I did not. After 2 more weeks of going back/forth with the customer support team and the tech team, we confirmed that DirecTV would switch me to a 1 year contract for just TV. (My mistake for not cancelling after the failed internet...)

My DirecTV streaming and rewind stopped working in June 2017. I have had 4 DirecTV techs and an AT&T tech out and the problem still exist. I cannot stream on demand movies or rewind to the start of a movie. They replaced the dish, moved the cable to fiber optics - replaced the cable box and the modem with no change. After the last tech came out and could not fix the problem I called tech support 3 times and each call was dropped mysteriously. That's it - I am done with these clowns.

Don't sign up with DirecTV! We agreed to a trial of the NFL Sunday channels in the fall of 2016. We canceled the trial soon after, and have been battling DirecTV ever since trying to get our money back. Their customer service is terrible, and most calls last at least 60 minutes each time, with false promises, no notes from previous calls, and no action. It's been 1 year, and still no credit.

We had DirecTV for about 3 years. It was overpriced and nothing seemed to ever catch our eye, so we decided to cancel it in July 2017. Of course they give you the whole "we will drop your bill." "You should change your package." I was told upon cancelation I would receive my final bill in a few days as well as a box to return our receivers. The first "bill" I received stated I would be getting a $35 credit (score!). I received an envelope in the mail to return the cards out of the receivers. After doing so, and about a MONTH later I received an email stated my account was overdue. When calling customer service I was told I owed for 3 PPV movies from 2014! Plus an additional fee for not returning receivers to which I never got a return box for.

I got DirecTV approximately one year ago, at the advertised rate of $60 per month guaranteed for two years and signing a two year contract. Well one year later my bill more than doubled to over $150 per month. I called up their support and, after long wait time, talked to a person whom I could not understand as spoke very broken English. I tried to explain/ask why my bill went up. She stated that if I did not purchase a 2nd service from AT&T within a year, my service would go up. I tried to explain that nowhere in the original contract was this stated. She would not listen, so asked to speak to her supervisor as only got canned responses. She put me on hold and after 45 minutes and the terrible music, I hung up. Got more upset and called back again and luckily got an English speaking person who did try to help.

After having been a loyal customer since 2004, off and on but this last time since 2013, I used to think DirecTV was the ultimate TV provider. But, ever since they merged with AT&T, their product and customer service has hit rock bottom. I wanted to cancel my service after my favorite NFL team was on national TV more and I was tired of losing my signal every time I had cloud cover. Plus I could not get any decent internet with DirecTV or AT&T. I merely decided that Comcast is a better option. Well, DirecTV said they would waive my early out, which was only 3 months. Well after checking my bank balance, I had found that DirecTV used a debit card I didn't authorize them to. Not only did they take money for a 6 month buyout, the bank charged me overdraft charges.

I had had the displeasure of having to talk or chat to DirecTV representatives on several occasions in the few months. The problem is DirecTV Customer Service is in the Philippines and India. The language barrier for technical support is horrendous. Took over 45 minutes to upgrade equipment. Service representative could not understand we had two homes. He never did understand what I was saying to him as I was trying to upgrade my equipment at the time. My equipment was 8 years old and we had decided to get new upgraded equipment. I was not trying to "fix" my equipment. Time is money. DirecTV doesn't seem to get this. However, the Executives do as they make millions.

I wish there was a choice for no stars!!! They don't deserve the one star I gave them. I activated my service in August and paid for my chosen plan plus activation fees. I didn't receive my September bill; so I called to find out what my September chargers where. When I called the automated service informed me of my current charges. Then October comes around, and I receive my bill, which was double from what it was told when I activated my services. So I called customer service to get a better understanding onto why I was being charged DOUBLE OF WHAT MY BILL SHOULD BE!!!

Absolute the worst company on the planet. Mistake was getting them for free football package. Dish installed wrong. Every time it rained it went out. Programs they promise is upgrade, receivers are upgrades. Bill suppose to be 80 a month winds up 140 for the same as cable charge for they lie about billing. Been on phone with them for over two hours going from dept to dept to fix overcharge bill. Stay away from this company. Bad news.

I was entertaining a date with a movie on demand. The choices were a joke. Nothing I even heard of and only a few to choose. Some I picked I couldn't get because I didn't subscribe to that channel and I was willing to pay for the movie. I found a movie I could get, was charged $5.99 and it was the worst garbage I ever saw. I wouldn't watch it all if they paid me. It was a total waste of time and money.

AT&T, and with them now that they have combined DirecTV, is by far the worst company I have ever dealt with. I will try to summarize everything that they have done concisely but the point I am trying to get across is DO NOT USE THIS COMPANY BY ANY MEANS. So basically, we had DirecTV back in 2012. After staying with them for 2 years and having the price increase every year, we decided to switch to AT&T U-verse in November 2014. Soon after, AT&T bought DirecTV and in March 2015, an AT&T employee came to our house and said we had to switch back to DirecTV. After the switch, we continued to pay our bills through our AT&T account, which was under my wife's name. We soon discovered though that we were being charged twice because they reactivated our old DirecTV account under my name and kept charging both accounts for the same service.

Recently signed up for DIRECTV. Was told I would receive movie channels free for 3 months and Sunday Ticket free for one year. Made 3 separate calls on different days to remedy this. Initial call told me I could not have what was promised. Second call was told I could have only 2 of the 4 promised movie channels for free and told I was given the NFL ticket. No ticket was activated and I was charged for the 2 supposed free movie channels. On my third call I was transferred and then disconnected twice! On 3rd callback was on hold 1 hour and 28 minutes!! At this point my issues were at last resolved. My frustration is the very very long wait times and the inability to correct my issue on the 1st call. I expect more from the nations "#1 satellite TV provider". Very disappointed!!!

In May 2017 I called DirecTV to start a contract. I could not afford anything they offered so declined the service. The salesperson said, "Let me see what I can do." He reduced the monthly fee and offered me one year of the NFL ticket for free for 1 year. He stated that after a year I would be charged for the NFL ticket and that if I didn't want it that I'd need to cancel. I agreed and accepted the 2 year contract and the specified fee. So now here we are in September 2017 and football season has began. Guess what? I don't have the NFL ticket.

Signed up for Directv and was told there would be a $19 charge. They took $597.50 out of my account! No one authorized this, which means they stole $597.50 from me. My wife and I spent an hour on the phone and were hung up on twice while being "transferred." 3-5 days to get this money back is completely unacceptable. Not sure why it only took them a day to steal almost $600 from my account but it's going to take 3-5 days to put it back.

I am usually a laid back person but tonight I must rant. For all you DirecTV users your company sucks. I for one do not use DirecTV services. They install their equipment and apparently have nothing to do with it after that. I have a wire and a satellite hanging in back of my house and they will not send anyone to remove it because I am not a DirecTV subscriber. They told me there is nothing they can do for me. Wtf I didn't install your damn satellite on my property. #neverusedirectv #theydontcareunlessyoupay

I was looking for the best way to get Television back into the house. So I looked at Dish Network and DirecTV.... Well at the time I called DirecTV had a great package deal going on. For $100 I could get programming, internet, and home phone for a total of $110 a month for 24 months and a gift card for $150. Well guess what. Nope. Wrong... come to find out I couldn't get that deal due to I wasn't an AT&T cellphone subscriber so they told me I could have the programming for 2 years at $50 which was cool...

Hello my name is Alicia and I am very displeased with DirecTV, I recently just purchased a house and wanted to get some quotes on getting cable and internet. I was satisfied with the plan they were giving me and made an appointment on 9.13.17 for Friday 9.15.17 to have everything installed after 1:30 pm when someone would be home. DirecTV then sent me a text on Friday morning saying that someone would be out between 8:00 am and 8:30 am, which pissed me off due to the fact that me and my fiancé would not be home because of work. I was upset so I called the customer service rep to get a later time.

DirecTV checking my credit report without my permission. When called DirecTV I was told they only check credit report after getting permission. That is a lie as I have never talked to them, nor have I ever signed anything for wanting or interested in DirecTV.

At 5:45 last night I was approved for DIRECTV. By 8:45 I had it installed in my house with three boxes. To wake up in the morning not to have any kind of signal. After an hour and 48 minutes on hold. The first call I was disconnected. Never called back. To call again to be on hold for 48 minutes to be told they didn't know what was going on that I had signal to my box and that they were trying to fix it and then hung up the phone on me again. After the third call of being on the phone for 23 minutes. Being switched over two times. The lady tries to tell me that I had an old bill and that they disconnected me.

Originally told I would get ESPN, ESPNU, the SEC Network, and DVR with 75 mb/sec internet speeds for an introductory price of $55/mo. It was installed today. None were included. I don't care for DirecTV to begin with. I live in Houston. The signal goes out during our frequent rain storms (we get nearly 50" of rain per year during years without a Hurricane Harvey). But when I was told it was only $55/mo for cable and internet including equipment, I decided to move forward. After it was installed, I realized I didn't even get ESPN in my package. Also turns out they DO charge you for the equipment, no matter what they say. Also, the customer service has been awful. On top of a difficult-to-navigate automated system, I spent over 3 total hours on the phone with them trying to cancel. I've only had DirecTV for 10 hours. I've wiped my hands off them. Going back to my previous company.

2 years ago I decided to go with Directv and signed a 2 year contract. I needed 4 receivers, 2 for the house and 2 for our RV. I had purchased a G2 antenna for the RV and told them I would need the right receivers for the G2. One of the receivers was not compatible but they had already charged me a $100 dollars for it. Sent it back did not get reimbursement for it. So now I am in a 2 year contract down a hundred dollars. Called them. Asked them to get me the right receiver, they basically told me they had no control over the receiver I would receive and that maybe I should look on Amazon. So I did another hundred dollars and you don't own the equipment.

DirecTV & New Star Communications sales reps are liars... A DirecTV/New Star Communications sales rep named Ayden came to the door last week. He was "in the neighborhood" going door to door. He first portrayed himself as someone who was checking to make sure our satellite equipment was up to date. Once he found out I was with Dish he explains how switching to DirecTV will significantly lower my monthly bill for 24 months with a contract. Also mentioning better equipment, etc. It all "sounded" good. Who doesn't want to save some money?

I have spent useless time with this company on the phone... Each time I have called I have been transferred to different departments and told something different regarding my bill. I went to the extent to purchase a tablet in order to lock in my previous bill amount because, I was told I needed two services with AT&T or DirecTV. The tablet was priced at $10.00 a month and the credits would go to on my cable bill, along with a $40.00 credit. Today, I called to verify my bill. They knew nothing about this and was told I owe $197.00 for this month. I have canceled my agreement and was told I owe $180.00 for early cancellation. This cable company is a total nightmare. I will never use them again and do not recommend them to anyone. Unless, you have countless hours to spend on the phone and get nothing accomplished!!!!

I transferred my service with DirecTV from Arizona to New Mexico. They advertise how easy it is to transfer your service. What they don't tell you is when you transfer your service you get signed up for a 2 year plan. I was not aware of this when I agreed to go with them. I also was told that a $19.99 charge for equipment protection plan ($19.99 mo. 230 to date) and now told I didn't have to purchase it. The quote they sent me initially didn't include this extra charge.

If I could give negative stars I would! This company has the worst customer service I have ever experienced. The techs are rude and have no clue what they are talking about! I have had MANY experiences to confirm this - it was not just a one-time occurrence. Our remote died, I called for a replacement (I have the protection plan), they sent me the wrong remote; called back, sent the wrong remote again (even though I gave them the exact model number that I needed both times); called back, sent the wrong remote again!! It took 4 attempts and 5 weeks to get a replacement remote.

DIRECTV "tech" installed dish on steel pole 2" dia with about 10" underground in a mud hole. Slight wind blew it over. 5 days without service and we're going to charge me for fixing their crappy installation. And would have to take time off work for a repair that doesn't require them to go inside. Fixed it myself. Mounted it on telephone pole right next to dwelling that had only a security light on it. Where I asked him to mount it in first place. On hold on phone for 15 minutes and can't understand the Filipinos that they contract out their tech department to.

It is sad when after working hard all day the only thing you like is Texas flip and move, mostly reruns now and some stupid kiddy show -- but then you find Texas Rising. Since it is completely out of sequence and repetitive I record it. Guess what tonight I look for it and you have erased all of it leaving the ** Kardashians and other. Just get me by before I tear my hair out! YOU OUGHT TO BE ASHAMED OF YOURSELVES DIRECTV!!! I will quit you soon and you'll miss this money --worthless.

Starting out with this company was horrible. They canceled my set up appointment without letting me know. Once I finally got cable I always called in and paid my bill and one day they drafted money out of my account without my knowledge and told me that I called in and set up auto pay... Which I did not... So I canceled it then finally I move so I had to cancel my service and they told me I was in a contract which I never signed up for and they never told me I was entering in a contract so now I have this cancellation fee of $330. When I set up this I never was told I was being set up for a contract. They will try to scam you into anything. Do not sign up with them.

Worst service experience by many times over ever! One of two of our receiver boxes overheated and started to smoke. We scheduled to have both receivers upgraded. The scheduled services were delayed 5 times and over 3 different days. From original scheduled service to completion was 9 days! We asked repeated to be contacted by the dispatcher when the service was to come but this never occurred.

August 30, 2017. We decided to drop DirecTV. I called the 1-800-531-5000 number. MISTAKE! The girl would not process my request until she made her "Oh-please-don't-leave" plea. Bottom line? DirecTV should be sued for saying they HAVE Customer Service. Their rep was uncooperative, misleading and intentionally confusing with information. First she offered me a 40% discount. I was confused because we no longer want your service. Then she offers me the NFL Channel for $40 a year! Great! Sure! Why not for $3.33 a month!

I was a DirecTV customers since 2012, and consider them to be an exceptional provider until I moved. I wanted to take DirecTV to my new address schedule my appointment for my move in date. Technician arrives could not hook up tv service and ATT Uverse was not available in my area. I did my homework only to find out the customer service rep did not give me the best care. My bill has always been auto draft. Last payment was made in January.

I ordered at&t DirecTV 09/6/2017. Technician supposed to arrived on 9/9/2017 between 8-12 pm. I took off work still no show. I called in to AT&T they gave me $50 credit to my account and said the technician will be here Monday 9/11/2017. Took off work again still no show. This is very ridiculous, very unprofessional. If I lose my job how will my bills get paid? I will never ever refer anyone to AT&T DirecTV.

I have been a DirecTV customer since 2001. In addition to having the Total Choice package I subscribed to the NFL Sunday Ticket during this same time frame. In March of this year I contacted DirecTV and had the service temporarily suspended because we were raising our home which was severely damaged by Super Storm Sandy. Today at around 11 am EST I contacted DirecTV in an effort to get my service re-activated. This should have been a simple process. In the past when I called them service was great usually getting resolution to my issue within 15 minutes. Well in this day and age of outsourcing and poor customer service lets just say that it is 4;30pm EST and I have gotten nowhere. I have made three different phone calls. Been placed on hold three different occasions for over an hour each time.

9/10/2017 I called DirecTV customer support about a problem I was having with the NFL Ticket, waited on hold for over 15 minutes, then directed to an "escalation" support person, waited another 10 minutes and finally hung up. They should know they were going to have a lot of consumer questions about problems and increased the staff.

I was a Charter subscriber, without interruption, since they launched in July, 1994. That's 23 years, or more than $27,000. Yes, that's a lot of cash. When my equipment began to fail, they REQUIRED an upgrade, raising my monthly bill. I asked to speak to a loyalty specialist. I was sent to three different people, and finally reached a customer service representative whose primary language was English. They offer absolutely no loyalty program that would save me money. EVERY "freebie" they offered would require a new contract, and an equipment upgrade. However, they offer "new subscribers" deals that do not compare. So in effect, loyal customers of 23 years get nothing free, while new customers receive perks to hook them in to a contract.

We cancelled DirecTV cause of the continuing rate hikes and constant sales pitches when we'd call to try and get a straight answer on our bill. Needless to say, this company prebills and when we cancelled service, they still expected the bill to be paid for services NOT received. Their statement after review "we have reviewed all charges, payments, and credits and consider this balance to be accurate." BS. We disconnected the equipment and sent it back. They still expect to be paid! NEVER!!!

Let me keep this simple: We were told we were getting the very same package we had on U-verse and after several calls I've seen $10.00 per month. So, we've gone from $65.00 to $97.00 and still won't be getting everything we had before. When I asked to be released from our contract I was told no, but it's up to us to pay or not pay the early cancellation fee! Right, like we want someone calling us over and over to collect! STAY AWAY FROM DIRECTV UNLESS YOU WANT TO BE LIED TO, RIPPED OFF AND OVERCHARGED.

I have promotions DirecTV sent to my home asking me to return. For either package $19.99 for their select package, $29.99 for their choice, and 39.99 for their ultimate for one year. Plus they would give me a $200 gift card for either. I called and was told I could get telephone, internet, and DirecTV for $109.00 plus taxes. My service started messing up a week later. I ended up being on the telephone 4 and 5 hours at a time. I was without service for over 3 weeks. Then they finally admitted my DirecTV had been canceled. Then I found out they were actually charging me $159.85 for DirecTV, $20.67 for internet, and $25.22 for phones for. A total of $216.79. I told them I didn't agree to that and I wasn't paying it.

I called DIRECTV on July 31st 2017 around 8 pm CST and checked to see if my bill amount of around $64.00 was going to go up for the 2nd year of my account. I spoke with 2 different reps and BOTH told me no. I would stay in the contract amount of around $64.00 till my contract ends around the end of July 2018. I was happy and relieved because when I started my account in 2016 the rep told me that my account might go up for the 2nd year and to call to get a discount for the 2nd year.

Where to begin. I have been trying for the last 3 weeks to return my DVR. I have made countless phone calls, written multiple emails, and to no avail. I spent over 3 hours last Saturday attempting to get this resolved. I was assured, once again, that a return box with a printed FedEx box would be sent to me in order to return the box. Still nothing. I get phone calls every morning at 6:30, yes, 6:30, from their retention dept. asking why I disconnected. Seriously??? I just want a frickin cardboard box with a return label. Why is that so hard? I just spent another 2 hrs on the phone attempting to get a return box. After being hung up on 9 times, I'm done. When I get my final bill, I'll let them call me when it's overdue and maybe then someone will send me a return box! In addition to this review, I just filed a complaint with the Better Business Bureau. The most inept "company" I've ever dealt with. Absolutely, unbelievably inept. Thank God for Comcast.

The DIRECTV/ATT merge is horrible. The customer service is all outsourced. I spent countless hours only to get redirected multiple times and eventually sent to a line that was disconnected. This happened three times! If they don't want to deal with it they will hit the panic button that sends you to a line which will automatically hang up on you. They are very hard to understand and they don't make much sense when speaking. They read off a screen in front of them so don't ask any questions that are out of the ordinary. DIRECTV use to be the leader in customer service and the actual service is still great. Even the installer and people at ATT store are fed up with how hard it is to get anything done/lack of English speaking reps. Very, very dissatisfied.

When we "bundled" our internet with DirecTV it was the biggest mistake we could have made! I would not even give them 1 star. They are not helpful when we call, not willing to correct their errors. Very deceitful company! The charge to break the contract (we didn't even know we were signing, thought it was agreement for delivery and set up!!) is outrageous! Will not ever recommend this company to anyone!! Will cancel as soon as we are able to financially!!

Absolutely appalling - I signed up for DirecTV with a 24 month contract with my monthly fee locked in for 24 months. After 12 months, my bill DOUBLED! I've spoken to 6 different people, been on the phone for over 3 hours just to be hung up on by multiple representatives from supervisors to reps at their customer loyalty line.

I wish I would have read this prior to signing up with DirecTV. I was told when signing that since we had Unlimited Plus with AT&T that I would get a $25 discount from DirecTV in 1-2 billing cycles. What I wasn't told is I can't get the $25 discount while I'm enjoying their free 3m of movie channels. So I canceled the free movie channels before my 90 days were up and NOW I have to wait 1-2 billing cycles. We'll see. Also had a rep during last conversation add HBO since I do have Unlimited Plus with AT&T and was told multiple times that I would not be charged for it. Well, just got off the phone AGAIN with them and was told since my accounts have not yet been bundled that I'd be charged for the HBO. I just had it removed and got refunded the amount charged. Absolute worst experience ever. Can't wait until my 24m is up.

Worst service ever. Tried to purchase the AT&T U-verse Directv package. Att canceled the order by mistake. Directv had to do a second credit check after it had been approved once. The wrong service was installed! After 18 hrs and 24 calls on the phone they finally get the package back together. Directv changed the package and after 2 days on the phone still charged 190 dollar set up fee then told me there was nothing they could do about it!!! Worst customer service I have ever experienced in my whole lifetime. RUN!!!

Over a year ago, a call was placed to customer support because the secondary box in the home did not receive the local channels. To correct this the support specialist by phone told that to correct the problem a newer box (even though it was identical to the primary box) would need to be shipped and the old box would need to be sent back to the company. This corrected the local channels but then couldn't get the upper channels - - - but again the primary box was fine. To attempt one more time to correct the issue, called support and was told needed to have technician to make a service call - - - wasn't told about the $100 charge.

2 years up today and it was such a relief to cancel the service but not without a fight. After being price gouged for over 300 a month, stealing money for services we didn't ask for, getting some foreign person who can't speak English and service that doesn't work 1/2 the time, it over. They did try to pull a fast one by saying we changed something, so that put us in another 2 year contract, but then I had to threaten to take them to the magistrate and that ended that topic. The shows suck, most infomercials and pay per view and a mafia like business. Good riddance. You will never put your hands in our pocket again. I even chase people away when we see DirecTV in Sam's Club. Run like the wind from this corrupt tv service.

I almost didnt go with DirecTV because of all the negative reviews I read. I have to say my experience was nothing like those you read here. I'm sure most of those negative reviews are from people who would complain about winning the lottery. My service was installed without a problem. The appointment was between 8 and 12 and the installer was there right at 8 am. He sent me a text letting me know that he was on the way. He explained everything to me and I havent had one issue.

I have been a DirecTV customer since 2006 and pay a monthly service charge of upwards of $134.00 a month for a less than acceptable TV service. Poor channel choices and we experienced DirecTV receiver issue on our main TV. When I telephone Customer service I was told I was "eligible" for a 1 month free maintenance agreement if I agreed to sign up for a monthly $7.99 maintenance agreement. My other option was to pay a 1 time $99.99 service call for DirecTV equipment. NO THANK YOU! I spoke to technician name Calvin who was very nice but said that DirecTV would not allow the techs to waive or decrease the service fee. When you have been a customer for 11 years and paid your bill with AUTO DRAFT for 8+ years WHY WOULD YOU WANT TO LET A COMMITTED CUSTOMER GO!!! What a shame. Bye bye DirecTV. I would never recommend DirecTV to anyone. They have the poorest customer service.

Directv has always been a marginal performer and bad weather makes it marginally useful. Last week there was a nearby lightning strike and Directv went out. I spent 45 minutes on the phone with their alien reps who kept asking me the same questions over and over, putting me on hold and returning with more questions. I kept telling them I needed a tech to do repairs. After 45 minutes I gave up. The next day, I called again and got substantially the same results. So, I went to Comcast (Xfinity) and signed up, installed their equipment and got excellent tv. Now, because I terminated Directv for its failure, Directv has sent me a $300 "early termination" bill. Incredible!

I canceled on May 2nd, 2017. I received a cancellation email with details on how to pay and what to return. Highlighted in red, the email said that if you have a card on file they will charge that card in 44 days. This was highlighted in red. I attached a screenshot of the bill. My total fee was $106 and I assumed it was paid 44 days later. It was not. I didn't receive any notice that it didn't get paid an went about my business. I received a letter from a collections agency for the $106 today. When I confronted Directv about this, they said that they stopped auto billing cancellations in January of this year. Likely story.

I switched my services to DirecTV three months ago to bundle my tv, internet, and cell phones together. I was quoted a price when I called and it saved me some money so it sounded like a great idea even though I was told my multiple people not to switch because they have terrible customer service. I have since regretted not listening to those people. My first bill was $100 more than I was quoted and when I called I was told it would go down when all my services bundled next month. Next month same issue. I called again and was told to wait another month. I did and had the same issue so I once again called and was told my discount for working in health care would be applied soon and it would go down and that someone would call me in a week to review it with me. After two weeks of hearing nothing I proceeded to call again.

The internet speed was as fast as dial up speed. Therefore, I cancelled the service. I was instructed to return the router with my account number to any UPS store and they will return the router for me. The UPS store was clueless on how to do do this. Spent 30 minutes on the phone with the return department at DirecTV while still in the UPS store. I was told that they will send me a return box. I have now wasted over an hour of my life with DirecTV and UPS. Too many competitors to have to be provided with horrible service.

I have been a DirecTV customer since 2009 and recently moved out of state. When I resumed service at my new home, I asked for the same package and agreed to a 12 mos. contract bundled with HughesNet. I made these arrangements over the phone in what has turned out to be a lengthy and aggravating process. Our billing did not reflect terms agreed upon... I spent an hour trying to get a straight answer to no avail. Our package is now comprised primarily of paid commercial programming. "BUT for an upgrade, with a 12 month discounted price, I can get real programs!" I just called to find out what my early termination fee would be and was told $460! AND that I am bound to a TWO year contract!!! This is a conniving corrupt company. And the bundle with HUGHESNET is terrible! Slow and intermittent WiFi... What a rip-off! It will cost me another $400 to terminate that contract!

This is the worst customer service known to man! I called over 20 times today to cancel my subscription and was passed to non-working numbers or just completely disconnected!!! When I did speak to someone they passed me to another department and again was disconnected or connected to an non-working number - Finally after hours of trying to get a simple cancellation accomplished they passed me to their billing dept where it was finally answered and the voice said they don't have info on me and I was to call back in 5 hours or more and hung up!!! That was the second time they did that today!!! This is a company of fraud and thievery!!! The fact that they are still allowed to be in business makes me ask myself who is it in our nation's capital that they own or blow?! FCC do your job and close this company down until they begin to operate it as they should and as required!!

I made a very bad choice when I signed a contract with DirecTV. 8/ 01/ 17 I'm retired US Navy Vet. Living on a fixed income. I didn't realize I signed up for a 24 month contract. So I called customer service. Which over the course of three stressful days, I was desperate to change my 24 month contract over to my checking account, at $50 a month per cost for TV service. My efforts to get my billing changed, ended up talking to 7 different, foreigner, each conversing in language I could hardly understand. One service rep. ask me if I wanted to cancel my contract, I said ask me if I would agree to a 12 mth contract. I ask her why can't you just take my payment out of my checking account? Don't recall what her answer was, since I couldn't understand half of what she was saying.

When you sign up as a new user for ATT/DirecTV Bundle they include 3 months of free Premium Channels, which you think is a good deal, lol. What they don't tell you is that they AUTOMATICALLY CHARGE you an additional 54 dollars when the time expires, without ANY warning, or option to cancel, and when you realize this and go to your account to cancel the ones you don't want, you are NOT allowed to, you can change your services, and add more pay channels online, but you have to CONTACT them directly to cancel the channels. When I tried to do so there was 37 people in front of me! SO I had a nurse at the VA hospital where I was being treated at, plug in my phone for me, and let it sit on hold. About a hour later when finally it was my turn to come on, I was informed that the 54 dollars I would have to pay for, even though I canceled the channels THAT DAY, and it would probably show on my next bill that I canceled! REALLY!

This company is without parallel the most dishonest, lying bunch of bait and switch goons I have ever had the misfortune to deal with. AT&T is the parent Co. of DIRECTV, however when you call to lodge a complaint they switch you to DIRECTV and are told by them "We are a separate Co. and you have to deal with us and our policies!" The FCC should take a very hard look at DIRECTV!!!

I have been getting the freaking runaround by DirecTV all damn morning!! This is ridiculous, your installer doesn't even show up then I spend 44 min. on one call then about 41 min. on another only to have a service rep put me on hold for 30 plus minutes then hang up without even returning back over! Your company has been nothing but ridiculous to me since I became a customer in May! At previous address couldn't get a signal person out to fix the damn satellite interference problem when there wasn't even a single damn tree or object sitting 10 feet of the darn thing and nothing ABSOLUTELY NOTHING blocking it.

I recently had DirecTV and internet installed at an Airbnb property I own. What a nightmare! Also an enormous waste of time trying to get things right. I can relate to all the complaints that others have stated in the many other reviews. Techs not showing up for appointments, customer service hanging up on you repeatedly, promises of compensation for bad service not realized. Utter confusion and miscommunication. Having the same conversation with one person after another... only to get hung up on, and forced to start from scratch explaining your issue to the next person. Some of the customer service people were very difficult to understand and only seemed to be able to read from their script..."Sorry for your inconvenience." without helping with a solution. I am utterly disappointed and frustrated. It seems DirecTV service reps just wear you out until you give up.

After being with DirecTV we decided to end our contract with them. We were very unhappy with the services. We were receiving and tired of endless reruns of the same shows. We were told we would receive 185 channels. What we received were 65 radio stations, 25 test channels and info commercials. The channels that actually had programs on them showed the same programs over and over after contacting customer service and being on hold for over 1 hr at a time. Was still unable to get issues resolved. Asked to speak with a supervisor and always told they were in a meeting. The one time I was transferred to a supervisor's line no one ever answered and all I heard was music. Directv has not lived up to their contract and feel that being charged for leaving the service is unfair.

I signed a 2 year contract at Wal-Mart with some guy telling me it will be $55 a month for 2 years. After the 1st year there was a $95 withdrawal from my bank. I called and was told since I do not have any other AT&T services then that was the amount. MY CONTRACT DOES NOT STATE ANYTHING ABOUT AT&T. They said nothing they could do about the current charge but would credit my account $40 for the next month and thereafter to correct the overcharge. At this time I requested the removal of my bank info as I did not trust them. I was told they removed my bank details, but the next month the payment came out of my bank. It was the correct $55 so I ignorantly assumed the issue was taken care of.

When I signed up with DirecTV I did so through CenturyLink, they quoted me $55 per month minus $5 for "bundling." When I got my bill it was TWICE WHAT WAS QUOTED. When I called DirecTV I had to wait for 10 minutes on hold, then I got someone who didn't speak English and disconnected me so I had to wait another 12 minutes. Then I got someone that couldn't tell me anything and then said that I had agreed to the higher payment, I asked "when did I do that?" Then they disconnected me. Then they said if I didn't pay that they would send it to collections!!

The purpose of my call was to close my account with DirecTV. After being on hold for approximately 20 minutes, I was transferred to a service rep. I explained the purpose of my call and she asked if I would answer a few questions as to why I was closing my account. One of the questions was who my new provider was going to be. I gave her the provider. The questions seemed to on and on, so I told her that my time was limited and to get on with my request. She then replied with an offer to reduce the cost of my service by $10/month. I suspect that she consulted a reference to my new costs and suggested the reduced cost to keep DTV. There seem to be several other long delays with no responses from the rep and I asked if she was still there. She replied yes and was closing my account. I asked her to give me a cost for my final bill.

Up until June I had my DirecTV bill bundled with Verizon. I've been with DirecTV for 21 years. I never receive a consistent bill but they cannot explain why. Last month I paid a bill of $146.00 and ask them to remove my Stars package. This month my bill is $155.00 balance after giving me a $11.00 credit for removing the Stars package. Again, they cannot or will not provide a summary of my charges, payments, etc. Also I've been told I missed a month of payment so I have an outstanding balance due. My bank statement shows I've made a payment to them every month. Here again... they will not send me a summary showing my missed payments. When I call I have to talk to AT&T reps. Very upset and are now looking for another carrier.

Forever in Dial Jail trying to reach a human being. Remember the days when we could call and a person would answer and solve the problem (because there were only dial phones anyway). Though DirecTV says that my login is the same for both ATT and DTV, it does not work for DTV. They give a LOT of stations that no one is interested in watching but you pay a bundle for the good stations (tricky, tricky). Too much money for what you get.

Never in my life will I go with or purchase anything AT&T DirecTV related. Originally I signed up for 2 years with the choice package for 63.00 a month. Now after the first year they are saying my bill is 108.00 for the second year. That is not what I originally signed up for and I have been on hold for 1 hour bouncing back and forth between departments. This is a secret add on they are adding on to my bill and they are consistently scamming customers. I will not recommend DirecTV to anyone in the future. You have been advised.

This has to be the worst service in the history of services. I reached out to the sales team, they don't know their products, they just wanted to make a sale. They told me their Genie system would work across 10 TVs at once. Then after some research found out they could not, they can only work on 4 at one time. So made the order 2 weeks later, they had system limitations and could only order 6 and I would get a call in within 72 hours for the additional 4. Call never happened. Followed up in 2 weeks, was told the same thing, call once again, never happened. Followed up two days before install, was told the previous people didn't do their jobs correctly and they would ensure all was well. Day of install, tech shows up with the completely wrong equipment and no clue about the other 4 boxes. Ultimately the tech solved the issues.

My husband and I waited patiently from 12:00 noon to 4 PM for an upgrade on our receivers and service on 8/29/17. I had actually taken a day off from work for this. I received 2 automated calls about the appointment. The 2nd one gave me a 30 minute window of the tech's ETA. Well, after an hour past that, I decided to call and see what the delay was. I was told that my order had been placed "on hold." When I asked why, they said that nobody had been home when the tech came. A complete fabrication to put it nicely. My spouse and I had been sitting in our living room with the door open so that we could plainly see anyone coming down our long driveway. I had given instructions of where our house was exactly on the road when I placed the order. Nobody called my number on file to ask directions if they were lost. There was an SUV and a pick-up truck sitting right in front of our garage and another vehicle inside.

I've had DirecTV for only a few months now and honestly wish I had chose a different company. I came home from work and my cable service was disconnected. I called customer service to question it because I knew I didn't have an outstanding balance. I have joint billing with my ATT internet service. The rep told me that ATT disconnected my DirecTV because I had not been paying my internet bill. I said "Sir I have a bill in front of me that shows I'm paid in full, my internet service is working, my DirecTV is not". He then told me that the problem is with my internet provider and I need to contact them. I told him I didn't think he was understanding me correctly. He said "what I'm trying to tell you is that you need to contact ATT.”

On July 15th I called to cancel my DirecTV account after speaking to the representative. I assumed my account was canceled the beginning of August and automatic withdrawal of a bill was taken out of my account. Come to find out my account was never cancelled. It is now August 29th and I still haven't seen a refund from DirecTV after speaking to a representative. They have to escalate it because they don't know where the refund is. They don't know how long it could take but it could take up to another 30 days. When speaking to the supervisor her excuse for not staying on the line with me with my phone was cutting out. She could not understand what I was saying. Absolutely unacceptable business practice. I should have had that refund within 2 weeks.

So... We had a tech come out to install our DirecTV Sat. On Aug. 28th, supposed to show up between 12-4 pm. He showed at 10 am with no warning or grace period call. Then he never set the dish or installed anything. Furthermore, I call them to ask and see why. They state that the installation date is now for Sept. 2nd. Today Aug. 30th I get a call from them saying I need to setup installation date. Now they say I can't get anyone till sept. 8th? Not sure who manages this place or what kind of training they get. But enough said... I cancelled my order. Going elsewhere, thanks for nothing DirecTV.

I have had issue on top of issue dealing with DirecTV. When my cable was installed, the tech was 3 hours late! I called and he marked his was at my location, and he really was not there. Then when he gets there, he tells me I owe another $99.00 because of the way my house is set up. The service goes out when it rains, the remotes are cheap and they break easily. My bill went from $98.00 to $224.00 in ONE MONTH! I call customer service, and cannot understand ANYTHING that they are saying! I called today to get some explanation on my bill- and it was complete bull crap. The best explanation was I had a carry over balance- BUT I PAID WHAT THEY ARE BILLING ME! The rep sent me to a supervisor and his explanation was, "It's getting off track somehow." I CANNOT WAIT UNTIL MY CONTRACT IS UP! I am leaving this company and I hope they lose EVERY CUSTOMER they have. This company does not deserve money from anyone!

The Salesperson at DirecTV was very much of a liar. He told many falsehoods, and neglected to tell us what all the costs of the package entailed. Fortunately I hopefully think we have been able to cancel the service, because the customer service rep. was almost as bad as the sales person. We will see, if they come to install the service. If one can get another service, they should do so. Terrible Company.

Three days ago I called DirecTV to see what they had to offer given that I'm not too happy with my new Spectrum TV service (formerly called Brighthouse). After about an hour on the phone with the DirecTV representative urging me to bundle with AT&T for internet service, various "authentification" transfers and having to give them my social security number and date of birth over the phone multiple times I finally was scheduled for an installation date. "Phew," I thought, that was really frustrating but it was finally over. Then I noticed an email on my phone. It was from AT&T telling me I needed to call some number to provide additional information.

This was just a horrible experience. So much so that I decided to terminate early and fight with them over the early termination fee. The service at home worked OK. DISH is 100 times better. My problem was with the mobile app. I travel extensively and I need the mobile app to watch my recordings, even downloaded movies when I don't have internet at 30,000 feet. IT NEVER WORKED!

I recently had a service call on August 9, 2017 and upon completion I was asked to sign his cell phone in three places. I was told it was authorizing him to enter my home, repair my service and that the job was completed. Several weeks later I received an email welcoming me to the Asurion Protection Plan which now covers all my devices in my home for $26.98 per month. I've contacted DirecTV and Asurion because I do not appreciate being taken advantage of, ripped off and deceived by anyone.

3 days in and after receiving an email stating what my monthly price will be, DirecTV added a service plan to my account for $7.99/mo. 1) Adding services without my consent, not cool. 2) Realizing they are the only TV service provider that would CHARGE me to fix their equipment if it fails ($100) is disappointing. As a business owner I am not going to charge the client if MY equipment fails. If this is the cost of admin for DirecTV, they should include it in the price quoted at the time of purchase. Otherwise they just look like a "used car dealer stereotype" trying to pull shenanigans to get at your money in the fine print. Disappointing, because I would pay to feel confident in a provider that I am actually getting everything we agreed to and that I don't have to spend my time being suspicious.

I am a new Directv customer after having cable for 40 years. The install person was great. No problems yet with receiving programs. However, I just received an email thanking me for choosing the protection plan. I called customer service and advised them I did not want the plan due to increased expense. I was told that if the equipment failed (purely equipment failure) I would have to pay a $99 service call and pay for replacement equipment. I find this outrageous. If the equipment is faulty that is not my fault. I canceled the plan anyway. This is just a money trap for customers. I am hoping this is not an indication of the way the next two years will go. I was warned by friends not to go with Directv due to unsolved problems and an "don't care" attitude experienced by them with AT&T. It seems like I should have listened.

I called today to get my overpayment returned to me of 195.35. Instead I was harangued at length by someone speaking in a strong Latin accent, probably in a 3rd world hell hole, trying to survive on less than minimum wage vs the USA. It is impossible to listen any longer to the drivel I was being told about the wonders of Directv/ATT; instead I simply want my return of overpayment.

We have had DirecTV only for 1 month and the receiver would not power up. We called and had one priority mailed. We drove 1.5 hours to our weekend home to install it in preparation for a family birthday party the next weekend. We installed the receiver, but the DirecTV rep could not get it to come online. After being on the call for 25 minutes, she asked me to hold and she would transfer me. Then hung up on me. I called back and after being on the call for an additional 40 minutes I was told that the receiver they sent me was still registered to another DirecTV customer and they could do nothing about it but wait until that customer called them back.

Confusion with bills, no two bills were the same and no customer service rep could ever explain the difference. Charged an early termination fee on an active account. Hours on the phone that problem was never resolved the charge was never reversed. Service was not stopped on the day that I requested it to be stopped. Final bill came with a completely different account number. An hour spent on the phone trying to find out which account number I should put on the final payment. And no real explanation as to why a second account number for the final bill. Service with AT&T DirecTV was a nightmare from day one. I will never do business with them again. Worst customer service ever.

I've had DirecTV for over 5yrs year and stayed in the contract so long because when I first had it installed I had to sign a 2 year contract and as soon as my first contract ended I was in the process of moving. A rep called me and give me what I thought was the best deal even which was free sport channel worth $99.00 free HBO, Starz, Cinemax and Showtime for 6 months, 25.00 credit for also having AT&T cell and 25.00 credit for being a loyal customer which my bill should have been only 60.00 but my bill still remained 180.00 because they made more fees to tackle on. I'm just glad it's over. Never again.

They withdrew my account for a payment that I didn't authorize. They also promised a 200 dollar gift card and I am still waiting on it. I am writing this complained because I don't want somebody else to go on through this.

Where do I begin, I was schedule to get my service installed on Wednesday, they never showed up because "nobody was home". Mind you I was home all morning, okay so then I rescheduled for the next day and even gave an extra number to call just in case. Once again they never showed up even after calling to confirm someone was home.

TV signal = horrible. Billing dept = horrible. Unorganized company. AT&T is crazy buying this company!!! I suggest something... Change the name of DirecTV. I never going to contract any services from them even if the owner is another company. In my mind the word "DirecTV" = terribly bad - never never.

I called to find out the cost to move and was told this 500.00 value was only going to cost me 199.000 wtf! I fell for the get 6 months for only 24.99 month and FREE install, then after that it goes to 59.00 month... Then to move it... It will cost... If you decide to cancel then you still have to pay early termination, so either way they have you. But was told if I was a long time "loyal" customer this move wouldn't cost me. So why do some pay and some don't? When I asked the fee for early cancellation it was 160.00. Cheaper to leave them than keep them!

This starts with AT&T. I called them to inquire about internet services. I was quickly sold on a bundle because I was quoted a great value for internet and DirecTV for $67/month. This prices would be locked in for 24 months. Though I didn't really want cable, it was a far better value than internet alone and better than competing offers in the area. After the install, I received an electronic bill from AT&T for internet only. I then received a bill from DirecTV for cable only. These bills added up to more than 3x what I was quoted! Granted they also included services fees I was told would be waived with the bundle. The regular monthly fee would be $90/month pre tax. I called AT&T to inform them of the error. The said that they don't have a $67 offer and that must have been the representative quoting me an internet only rate (which I had confirmed multiple times was in fact the bundled price). I told them that because of this error, I wanted to cancel DirecTV.

I signed up for a Directv/ATT internet bundle 14 days ago. The 50 MB internet speed was offered at 50 MB/S but sales person failed to warn that the speed could be less than half over wifi, so we decided to disconnect services two weeks after installation. AT&T representative accepted the cancellation with no problem, nevertheless, Directv representative (Mr. **) said that they would charge me $460.00 for a two year contract prorated as $20/month X 23 months (considering that the first month had already been charged). It is a shame that they mislead clients in the first place, but is against common sense to ask for a two year contract that will tie the client to an inadmissible business practice. I would agree on a reasonable fee for leaving the contract but I consider $460.00... A rip off.

I have been a DirecTV customer for nearly 20 years and have always been happy with my service. In the past when I would call for help I would get an American agent who was polite and easy to understand. Today (8-28-2017) I called to change my programming and reached an agent in the Philippine Islands. His voice was apparently electronically altered, but I could tell from the accent I was talking to someone in the Philippines. I once lived in the Philippines and have Filipino-American relatives. I asked to talk to an American agent and the foreign agent hung up on me. The original definition of AT&T, was "American" Telephone & Telegraph! Sadly, AT&T is no longer American and it has taken DirecTV with it!

I was supposed to get my installation today 8/28/17 from 8am – 12pm. The technician showed up to my apartment. Called my phone # because he claimed there was no apartment # on the order. I confirmed my address with AT&T/DIRECTV representative at least 15 times before today. He never left a message, I called him like maybe 6min after he called my # and he send the calls to voicemail. I got a phone call telling me that I would have to reschedule due to my error on the address. When I called at 835 I talked to a rep that confirmed that my address on file had an apartment #. I was told that I would get a phone call within the next 30min to get the tech over to install. I never received a call. At 1015 I called I was told sorry not sorry, I would have to reschedule.

I signed up with DirecTV when a representative inside Costco approached me. Two year contract. The first year I had several problems with billing so I was forced to call to straighten the bill out. The second year my bill jumped almost double. I called and was told it was an error on their part. I was told to pay my bill in full and the next month I would have a credit. We went over what my bill should be. Second month it was again almost double with no credit. I was on the phone for one hour and ten minutes. Transferred to several different people. I was told by one person it was an error but had to be transferred to get my account credited.

DIRECTV was really good IMO until AT&T bought them out. Now their customer support is hideous. I finally gave up after over 15 calls to correct various problems, most of which weren't resolved and some actually made worse. I am simply doing without features that I am paying for, waiting to get out of my contract. Almost as if they are trying to be as inept as possible.

First: At January 25 20017, DIRECTV call me, Mr. Carlos ID # xxx xx saying: "I'm Carlos the promotions agent of DIRECTV. We got the perfect option and deal for you." He ask me, "How much are you paying for the TV service and for how many channels?" Answer, "I have DISH Network for like 4 years. I got more than 245 channels. The bill is $45 monthly include taxes."

I just called DirecTV's toll free number (5:14 pm on 08-25-2017) to inquire about starting a bundled service contract with them for internet, phone and TV. A salesperson by the name of Alfron took my call. He asked for my name so I gave him my first name (Mike). He then asked for my last name so I told him and then he asked me to spell it which I did. I then asked for his last name and he said for security reasons he couldn't give it to me. I then asked for his employee ID number and he ignored me instead he began asking questions about my address and type of service, etc. I gave him all the information he asked for. Then he told me he would need to put me on a brief hold.

I called to initiate service for the DirecTV / ATT Internet and tv bundle. On the day of installation I receive a call at 6 am telling me that my appointment has been canceled due to me not being home. I tell the guy my appointment is not until 10 AM. Come to find out he is in Florida. Not sure how such a big miscommunication happened. They said they were going to email me the terms to review. I never received this email. I call ATT to find out why they had sent to wrong address, no one seems to know. After Over 2 hours on the phone they finally are able to reschedule my appointment. The installer comes out and I verify the terms of the internet. He lets me know that he is installing DSL at 5 Mbps and I was PROMISED fiber optic by the sales person. I specifically asked due to needing high speed internet. I tell the installer to please cancel the order as I will not be able to deal with such a slow connection. He was at my house maybe about 5 minutes.

A bunch of DirecTV guys were going around my neighborhood about a month ago. I usually don't answer the door, but I thought it might have been something else so I answered. Big mistake! The guy proceeded to try to identify with me, in the hopes of getting me to agree to DirecTV. Started his spiel about bundling, we could still cancel our home phone, two years, great stations, NFL package, all the while stressing that what he was doing today was NOT a contract, it was merely information. He told me I would receive three emails, but the third one was the most important and that's the one that I could cancel if I changed my mind. He started setting up an installation date, but when I said I need to discuss this with my husband, he stated it's just a formality, just so I have it reserved in case I still want it. So I set it up for today, thinking that I would have plenty of time to cancel.

Client with DirecTV for 17yrs. constant equipment/svc issues-protection plan increase from $8/mo to $20/mo-when hardware fails/svc reps try NOT to replace hardware. Made to buy our own HDMI cables for brand new connections, would not replace the boxes or service the boxes. $240/YR- 1 issue will take numerous svc calls with no action taken to replace hardware to avoid honoring this paid svc. 1st yr. erroneous random charges appear on each bill with no changes made to account-$5/unexplained, double charged in 2 months for same svc.

I had monthly auto pay set up with one of my credit cards. That card got hacked. The DirecTV website failed to let me reset the auto pay with a new card. Two months later I got an overdue notice. I paid the bill and tried to reset the auto pay again. Two month later an overdue notice. I paid the bill and spoke to a DirecTV representative. They tried to reset the autopay for me. Two months later another overdue notice. I paid the bill, called the reps, and spoke to a supervisor. She tried to reset the auto pay.

Just when I thought DirecTV couldn't get any worse, today it did! My husband moved out of the house, took all of the equipment and canceled his DirecTV account. I called to have new service Established and had to wait 10 days until they could come and install the new equipment. When they showed up this morning I was given an 888 number to call. I was told after waiting 10 days for new service that I would have to show a separation notice or a divorce notice to have my service turned on in my name or I would have to wait for my husband to turn on service at a different address before I could get my service turned on!

DirecTV and AT&T without a doubt has THE WORST customer service in the world. I should've just canceled everything when it took me 7 hours to order a internet/TV bundle. Nothing but issues and troubles, when you express your disgust or issues all the representatives and supervisors do is repeat the line "Oh I'm sorry to hear about that. Is there anything else we can help you with." The DirecTV install tech left my attic light on which I didn't notice for 2 weeks after, called and told them I wanted a credit for my electric bill to which they basically replied it was my fault for not checking their work, after 30 minutes of arguing with the supervisor they finally gave me a $5 credit but I had to hear that trained monkey line "oh I'm sorry..." every 30 seconds.

I called and placed my order a week ago (8-15-17) and my installation date at that time was set up for today (8-22-17), a week out. I was home during the scheduled time, but after an hour with no show of technician, I called Directv. Only to be told the technician took business into his own hands and cancelled the installation, supposedly due to an apartment allowance for installation form not having been attained. What the IDIOT technician FAILED to do was KNOCK on my door and ASK if the form had been filled out. I was totally ticked off during my call. NOW, they've SUPPOSEDLY rescheduled my appointment for tomorrow (8-23-17).

When Direct TV was purchased by AT&T, the whole company went downhill. For the last two months, I have been charged for programming I didn't order. Trying to get the charges off the bill has been a nightmare that recurs on a continuous basis. The customer service representatives try to sell you more special programming while you are trying to get the programming you don't want. I believe it's a sales tactic to place charges for programming on your bill that you didn't request so they can try to sell you other programs. When I told the rep, I wasn't interested in buying anything she continued on with her sales pitch. I told her I was in a hurry and please just remove the charges. She said she had to do a "wellness check" on my service. I told her last time I had a "wellness check" was at the doctor.

One would think that in 2017 a little rain wouldn't knock out the cable but with DirecTV it happens every single time there is rain. Whether it's a huge storm or just showers. It's ridiculous for all the money we pay for DirecTV that a small storm can knock out service. It's really getting annoying and I'm starting to think I need to cancel service. This is unacceptable. The internet is always loading more than it's playing. It's super frustrating. I really hope they do something about this because I'm on my way to not being a customer anymore.

Years ago I got DirecTV because they said it would be less expensive. The person who came to hook me up came hooked everything us. I could not understand a word he said. I asked him for help with the remote. He paid no attention to me. I am a senior citizen, he could have cared less. I could not get any stations but 2. I called. Nothing happened. I lived in the Poconos at the time. I called many times. Got no help. I finally had to go back to cable. I saw the CEO on TV talking about how great his people were. Well maybe to him they are nice but not to me. I'm 71 and DirecTV put this on my credit report. It's wrong. Heck it's been years since this has happened. I ask everyone to Facebook about this and also Twitter. I was amazed when I saw this on my credit report.. Help me get this issue settled with DirecTV, NO senior citizen ever get DirecTV.

Yes, I had been a paying customer for 15 years. I had gradually watched my bill increase, year after year. We moved and I suspended my service, hoping to restart it soon. When my wife couldn't find a job and instead decided to go back to school, I had to cancel DirecTV. During the suspension period, someone restarted my service without my authorization, and I had to spend a very long time on the phone (five calls total) getting it straightened out. Finally, I got the credit for the time it was improperly started and I was given $30 for my hassle and extensive time I spent trying to get their mistake corrected.

I worked out a new plan with them that took over an hour. Three months later they changed the plan and raised the fee. I told them that I did not accept the raise and was canceling the service. They refused to budge. Now they send me statements that I owe for canceling and not returning the equipment. I have offered to have the equipment picked up or to take it to a store. They do not respond. They have padded my bills repeatedly in the past requiring me to call them.

DirecTV charge me $29.99 A month for 30 months for a program called Vivid which I never ordered. Never heard of vivid. Never watched one minute of vivid. DirecTV charged me $900 and has no proof that I ever even ordered it. DirecTV is a pathetic company. Please don't do business with them.

Because of their bad service I decided to cancel the service. So I called today in the morning to TERMINATE THEIR SERVICE. They gave me a certain telephone number and a code. "They will complete my cancellation". I have called already 5 times, they keep telling me that THEIR SYSTEM IS SLOW, "Call back later". The last call which I just made it I was told to call in 24 hours. This is absolutely unacceptable!!!

The service from DirecTV sucks. No matter if it's a drizzle of rain or just misting the service goes out. Call to see if they could reposition the satellite and was told by a customer representative that he needed more information to help me. I'm not a technician, I have no idea why the service keeps going out. Even on a cloudy day the service goes out. It's only been a little over a month since they installed this garbage and now they tell me that it will cost $480.00 to cancel. Also the tech that installed the dish walked through my home without putting on any type of shoe protectors. As soon as my service contract is up I will get rid of this garbage.

Don't put your hopes up when they finally tell you you're right and they will put in the dispute themselves.---- The bills will keep on coming.

Worst cable company I ever had. First, they quoted me one price for the bundle deal, then when the internet wouldn't work they promised to honor me the same price for cable service at the discounted price for two year. Now after 12 months my bill have went up. They took back all the credits and the reason was because I'm not signed up for two services. So the only thing the representative could come up with was (new customer only get the credits for the first year). It's not my fault the internet didn't work!

I have been a Directv customer for over 10 years and have always been happy with their customer service. I have no idea what happened to them. Recently I asked them to move their Genie box to a different room and I wanted to add two mini Genies. After an hour discussion with customer service, I finally got the person to understand, or so I thought, not to ship the new boxes, I wanted the technician to bring and install. They did that and they also shipped them. I called. They took all the info on the phone and told me I have to bring them to FedEx.

I canceled my service with them after years of satellite service that glitched all the time. I tried Time Warner, their service was worse, so Directv had offered me a special rate and a $200 gift card to come back - so I did. The person who signed me back up never put the gift card on the work order and after number calls to get it straightened out, I basically just got sent from one person to another telling me there was nothing they can do.

I don't see a single positive rating among these reviews — and I'm not surprised. DirecTV doesn't care about customer satisfaction. The almighty hundred dollars is its ONLY concern. I canceled service in July 2017, and the rep told me I would receive a final bill and a credit for returned equipment. She did NOT tell me that they would add a $100 "early" cancellation fee. My 2-year contract started in August 2014! They are not supposed to touch your bank account/debit card once service is canceled, but they did, which cost me $35 in overdraft fees.

I decided to subscribe to DirecTV a week ago and it was the worst decision. The installation process was not completed, never received the phone or the modem for internet, worst signal ever etc... and the worst thing CUSTOMER SERVICE IS NON-EXISTENT. I have never seen such a thing in my life. All the phone numbers that I dialed were busy all the time. I was able to talk to an automated service, but never a live person. The chat only gave me the same phone numbers that I was already tired of dialing, they were also rude. I was able today to reach a live person after being in the phone for an hour. I was able to cancel even though they told me that I have to pay a fee of $480.00. I'm so angry that I will be having to fight for that fee, but rather do that than stay with this company. Please don't get tied in this terrible company... Customer service has an "F".

The past three weeks we started losing channels (code **). The only solutions offered were: To have a tech come out for $99 service fee plus any fixes or they could waive the fee if we signed up for a service contract at $7.99 per month for one year contract. Upgrade our receiver to HD at an additional charge of $15 per month. After working through various troubleshooting from other who had the same experience and on the fourth call being told that our receiver is going out so that is why we are receiving the two options stated above - we decided to dump DirecTV. There is something more going on. We have two receivers: one that is a DVR and the other just an extra room receiver that received little use. Now we use the DVR receiver daily so it is plausible that it could be going out. Now the other one... Why is that one going out? And the exact same channels.

They DO NOT honor this invitation at all! They hook up the cable and not honor the offer. $200 Visa Gift Card, $19.99 for the Select, $10.00 more for the Choice, $10.00 more for the Ultimate, and they will buy out your current contract with your provider! THEY ARE NOT HONORING ANY OF THAT! I am now being charged $60 plus tax for the Choice and I am not receiving any of the other offers! I just told them to come back, take this DirecTV out and reconnect my old provider! I am done! I wish I could sue them for false advertising!

We were with DirecTV for many years and decided to switch to streaming due to the high cost of DirecTV. One month later, we received a brochure offering $19.95 a month, $200 Visa gift card, and free NFL Sunday Ticket. We decided to switch back. Boy were we sorry! First bill, twice as much as it should have been. Several phone calls were made, with us being hung up on and put on hold for long periods of time, only to be told that the offer we had been given was not available in our area. We told them that was never brought up when we called to have the service installed and to go back and listen to the conversation.

1.0 star rating 8/19/2017. First to Review. I signed up for DIRECTV in April of 2017. There was a promotion going on at AT&T which was a joke. I ended up returning the phone and canceling the AT&T service. As far as Directv that I signed up for at the same time, the rep never explained to me that there was a 2 year commitment. He said after 3 months, it was month to month. I ask them not to put the antenna on the roof as it is a new roof. I also ask them how much the monthly fee was, and they said $60.

Have been a non-stop DirecTV customer since Hughes started it up. They have gotten very expensive over the decades, but at least the programming had been very good. Since AT&T bought DirecTV the programming and service have become very poor and the prices have escalated greatly. The movies on the so called "Premium" channels is mostly ancient - probably trying to get you to buy the highly over-priced Pay Per View.

Overall, the channel selection is good but that's about it. Typically, if you are watching live tv, you're ok but if you want to watch something on demand, the service is hit or miss. I've been in the middle of a program and it will suddenly say that the program is unavailable or there was a connection problem with DirecTV and you have to find it all over again. Complain to customer service and they say they will "escalate" the issue and you'll be contacted but you never do. Useless service, they suck.

Long time customer. All is fine unless you need to interact with them... that's when it's problematic. We had a box go out in one room so I called for technical help. After going through the usual troubleshooting I'd already done on my own, the rep told me she'd schedule a tech call for the next day. Great. Then she told me that I was eligible for an equipment upgrade to more storage and wireless boxes in all rooms (5) for free. I asked if I had to have another 2 year agreement and she said no. I asked again, she said no. She then said they could schedule for 2 days later for the install. Great. She was confirming our discussion and told me I'd have a tech call the next day to look at the box I initially called about, and a second visit for the new equipment install. I told her no point in coming out twice in two days, once to look at equipment that would be replaced the next day so cancel the appointment. So, she cancelled the appointment.

Lightning hit, fried 19" flat screen. Directv sent out a tech - "Yup, it's broke". Since it is a small tv it must be mailed in for repair. Got their UPS box, sent it in. Came back 10 days later repaired. Same symptoms as before. Called DTV, went through a long series of troubleshooting steps. Nada. Got turned over to warranty tech, went through the same steps. Nada. Solution is to have a tech come out and check tv, if it's bad mail it back in for repairs. "Hey, we already done that!!!" "But that's what the procedure is". Asked for a supervisor. Same runaround... they want to try to fail the same way again. Nuts. After a lot of arguing I got them to agree to refund my $50 "SERVICE FEE" for the tv and I'll go out and buy a replacement. The good news is that during the phone call I was able to cook, cool, and slice up a 3lb top round roast, so the afternoon wasn't a complete wash.

I have been able to stream all my channels and recorded content for the last 8 months. Let's be real. They advertise "It's your tv, take it anywhere you want, stream all your favorite channels." You have all seen the ads right? Well now they have gone back to limiting what you can watch on your mobile device outside of the home. No ABC, NBC, CBS and others. I called and talked to three different people at AT&T/DirecTV today and got three different answers. None of them know what they are talking about. So don't believe the ad, look for the fine print and stay with Dish.