DIRECTV Reviews

I have tried 3 times to get the proper installation and each time they came they did not have the proper equipment in order to do the upgrade. It has not been 5 weeks since I ordered and every time I call someone from India comes on the line. It takes on average an hour to get through all the correspondence with them because of lack of English and understanding. After finishing each call I feel like they still dont understand so therefore the field tech doesn’t do what he is suppose to. The last time he just left and put in his log that I cancelled the order. Unbelievable. I have been with AT&T for 22 years and the service has declined drastically.

After 3 hours on the phone with this mess... I've had the runaround. I talked to no less than 8 different people between DIRECTV and AT&T. Our bill was not due nor late. Our DIRECTV was disconnected. AT&T says DIRECTV messed it up and DIRECTV says AT&T messed up and gave the order to disconnect for nonpayment. AT&T said we weren't past due and that WE called and cancelled DIRECTV. What a mess. Beyond frustrated. Finally after 3 hours I get someone to reconnect our DIRECTV. These two companies have continually price gouged us and I constantly have to fight over bill hikes. I would highly discourage anyone from getting these services.

Have an issue which I opened an escalation 9/27/17. Have called 5 times and every time representative says they will call back with a resolution. Today is 12/1/17. I just spoke to another representative who left me on hold. Customer service is the worst.

Travel between two locations with DirecTV you must call to gain local channel access. We do this 2-3 times per year, it is 30 minutes on the phone and sometimes no success. Today they passed me of to 3 different people. Each one made an attempt to switch my local channel service on one location to another. Not happening. Someone in the process screwed up my account now they have to get engineering involved. 12 hours later have not heard from them. I did give each representative my cell so they can communicate updates via text or call. WTF?

When subscribing to DirecTV I was offered all the premium channels for 90 days. I don't want them past the 90 days, so I called to cancel early and was told that I can't cancel early. How does that work? Call the next day after I have been charged? Then battle to get my money back? I just don't understand why the channels can't just be set up to fall off my bill on a certain date.

You need to watch your bill for items you did not order... Just found out that I have been charged for NFL tickets for 2 years even after I called and cancel it... and when you call them and stay on the phone with them for over 90 minutes but there is nothing that they can do for you!!! But they found out that I did call and cancel 20 month ago but still charge my account!!!

I have lived at the Auston Woods apt in Easley, SC for over 4 1/2 years & I have experienced pixelization & a 771 service code issue just about the whole time I've lived here & I'm not the only one in this building experiencing this issue. Most of the time I call I have to wait at least 1 week if not more till the service tech actually comes out. Every time a tech (Reggie) comes out it's always the same thing. I had to change this part out or that part out & still, I have the same issue.

After a bank error and a death in family my cable was disconnected. I contacted DIRECTV and bank did as well. At same time need box fix they turned off cable. Every time I called I was spoke with rudely and they just was rude so I borrowed money to pay 103.00. They informed me 279 more needed to be paid. I paid it I’m still disconnected. It so sad. I was a fateful customer. Now I’m heartbroken with them looking for other resources.

I’ve had nothing but problems with billing. DIRECTV needs to get it together. They tried to charge Me $500.00 for their stupid equipment so I called them to send Me a return box so that I can return their equipment. Long story short I did. The next thing I know here comes a final bill of $363.00. I said, "Where do come up with a figure like that". Then they said I signed a contract in which they failed to inform Me. I said, "You folks are out of your mind". So far I only gotten one bill & in which sent them $25.00 towards the bill. Ever since I’ve never received a bill from them. I have told them I have a P.O. box address & to send that address. Well I’ve never seen a bill from them. I’m Not running a bill sitter service. If they can’t get crap together then that’s their damn problem. Never again for DIRECTV.

I have been with DirecTV since 2010. I recently had my services reconnected after being suspended for a month for non payment. I was in touch and on a payment plan with DirecTV and was able to get it turned on after months of going back and forth for charges that were incorrect. On November 24th I was undecided if I was going to go back to DirecTV after all the issues and everyone passing me on to different departments each time I called, without anything ever being taken care of. I was sent to the "Win Back" department where I was promised a $300.00 Visa gift card, 2 additional devices for our bedrooms (no cost), $200.00 redeem Visa gift card after installation of devices and a installation date of December 2 between 12-4 PM. I paid my bill, accepted offer after being on the phone for 3 hours, transferred to every department and finally feeling like someone had listened to me and made it right.

I called DirecTV yesterday to complain about limitations to watch TV only on 3 televisions. Usually it is just me and my husband, but during the holidays, we have family and friends visiting. For this reason, we found out that we were only able to watch TV on three televisions. I have SIX televisions. When the representative came out to install the Genie 1 system, he did not disclose information (nor did the person in the office) that using this system would limit us to 3 televisions on at one time. There is no way I would have committed to this if I had known!

In October 24 2017 DirecTV overcharge me. In less than 3 month my bill was almost 400. I call no can help me. I very dissatisfied with the services. I like for the community to know about the DirecTV.

DirecTV representative convince me to cancel my order with Spectrum in favor of DirecTV. After wasting half a day waiting, DirecTV contract installer arrive late and announced line of sight issue and cancel installation leaving customer without TV service.

Within the year I have gone through over 6 boxes (and they have to come out again tomorrow), horrible service. They claim they have technical issues with their boxes but want consumers to suck it up and there's no timetable for them to fix the issue. Stay away from ATT DirecTV if you want HD/4k service. Would be nice if you could talk to someone in this country that you can understand.

Usual TV service, they get you with the promotional offers and then halfway through the contract they hike up the monthly price to double of the introductory rate. Was paying way too much for "100" channels, half of which are local channels. Just disconnected today, I was going to hang in there until the end of my contract but did not want to keep paying 60+ dollars for 3 actual channels. Rather pay the $20 for each month left in the contract and end the torture. After I mentioned that they hit me with this fee and that fee, and at this point I didn't care anymore. They steal money from us all the time so what's another fee. Never again.

Called last week to set begin new service. I got tired of the "other" satellite provider's lack of customer service. Problem started as soon as I got off the phone. I woke up the next morning to see they changed the $100.00 Visa gift card I was told I would get to a $200.00 one. I was told by 2 different individuals that you receive the card within 10 days of signing up. I knew this was a lie, as companies just don't hand money over until you've been with them for awhile. I saw on their commercial last night you have to have service for 75 days and then it would take an additional 4 weeks to get it.

Worst experience I have ever had with a business.

Always something else going wrong even after service calls, new boxes, new this and new that. Now the movie freezes and only unfreezes when you go to another channel and come back. Pixel scrambles, sound doesn't come on after channel change and only comes back on the same as the picture freeze and have to change channels and go back, sometimes several times. NOW the latest stupid thing is that some executive has talked the higher ups into changing the format of the entire system and now we are all worse off than before. The movie reviews that we used to use is no longer available, it's slower, more complicated and frustrating. Whoever implemented it should be beaten with a rubber hose. Even the tech guys at DIRECTV don't like it.

After 7 years of paying their prices they will not update my system. Talked to a manager and they never called me and never even documented the conversation. Then called back to check was treated like **. I’m about to drop them.

We switched to DirecTV from U-Verse because of connectivity issues and bad customer service. DirecTV has been so much worse. The signal is lost during light rain. I’m talking about the lightest green on the Weather radar and we lose our signal. But, we knew weather was a limitation so the ability to stream content as a backup was attractive. But most of the channels don’t stream and those that do buffer quite a bit and connection is frequently lost.

I return my DirecTV equipment over two months ago and I’m being charged for equipment I do not have. They said they did not get it. They put my bill into collections over at DirecTV is the biggest losing company for cable in the world. I will never go through them again and I’m getting a lawyer.

I called DirecTV to upgrade to a Genie because I bought a new smart TV. I was on the phone for 45 minutes trying to get someone to come over to install a Genie upgrade so I can use my new TV. After being put on hold 3 times for between 10 and 15 minutes each they were not able to process my request so I hung up pissed off. I called him back later at night and was on the phone for almost 2 hours talk to 3 different people and I'm not sure if my request will still be processed. It seems like no one there knows what the hell is going on and I'll be lucky if the service tech ever shows up to upgrade my equipment so I can watch my new TV. Very poor customer service.

Had the service for 5+ years. Service is 90% no problem there. My problem was that they advance bill before you've even used the service. I paid my bill on time for 5 years but told them I don't agree with advance billing once they started considering my account "past due" for service periods in the future. They started cutting off my service every month since I didn't prepay my bill 30+ days in advance and I got sick of coming home to the disconnected TV and having to call in to reconnect. If you have a paying customer for 5+ years you should stop the short-sighted prebilling and quick disconnect policies. I understand with a new customer or bad credit but I was neither of those and when they cut my service the most recent time they seemed uninterested in keeping me as a client so I LEFT. Switched to Comcast who at least for now has had better customer service.

DirecTV terminated my service Thanksgiving Eve. Not because of Non-payment because I always pay my bills on time. I was raised that way. It was because I complained so much about their lousy service and wrote negative reviews, and I also complained to the Attorney General's Office. I am 78 years old and will spend Thanksgiving alone with no TV. Maybe my complaints will help other people being held hostage by their un-visible contract. Now they will fine me even though I did not terminate the contract. What a bad Christmas it will be.

I've had nothing but problems paying my bill each month, their service system to pay your bill constantly declines my bank card. Then they are trying to charge me extra for their issue not receiving my payment when I know I have paid because I get a confirmation number every time I pay and they say they have not gotten that and I'm having to go back and forth to bank to show proof. I'm trying to cancel my service and they want to charge me $300 when all my issues are because of them and I shouldn't have to pay a dime for their wrongdoing. I Seriously hate DirecTV and will never ever have tv through them again...

Spoke to someone 10/18/17 about canceling my account because my new apartments had a contract With a different provider. DirecTV said that they would cancel my account and waive the $160 Early cancellation fee if the tech came out and verify that I could not have DirecTV at my new apartments. At the time my remaining balance was $228.66 And if I paid that they would add the $160 to my account and then send a tech out and once he verified I could not have DirecTV they would credit that and it would zero out. I told the lady I did not have the money at the time and she said, “OK since you called and you no longer live there. The balance would remain at $228.66" until I made the payment for them to send somebody out, I was soon to make that payment to get that cancel and squared away But I got a call today 11/21/17 about my remaining balance Of $377 or close to that not including the $160 early activation fee.

Turned on my TV and had a 775 error code (communication error with satellite dish). Followed on screen troubleshooting steps and called when the issue wasn't resolved. Spoke with Leo. Very courteous, but the issue was beyond what he could fix. He placed me on hold twice. Told me a technician couldn't be out till 11/30. Epic fail DirecTV. It's the week of Thanksgiving and I have a houseful of relatives coming and no TV - no Macy's Thanksgiving Day parade, no football and no apology for no tv access. Really?! In this day and age you want me to wait for 11 days for potentially a tech to show. SMH can't believe you think this is service to your customers.

I had just had surgery on my foot and DirecTV kept telling me my receiver was not going to be compatible with the new HDI even though I had spent a lot of cash for the HDI receiver bought from Best Buy so I had girlfriend disconnect rec on the day they were to come with new one being that I couldn't move around. I didn't realize that the tech had grabbed my receiver in the other room until girlfriend made it home from work. When I had contacted customer service they told me it was impossible for them to find. So being that I had served my contract I told them I no longer wanted their service and that their final bill would be a wash for my 300 box they took. They agreed. I proceeded to have their box returned to them and they told me to keep their dish which I didn't want stuck on my house. Well guess what they turned the bill over to collectors affecting my credit. And I refuse to give them 100.00 versus my 300.00.

I had ATMC Cable in NC. Wanted more programming and access to my Washington sports. Contacted DirecTV which we had before moving. We signed on with DirecTV after they told us we would get the channels that wired Nationals, Capitals, Wizards, and with our signup, free NFL ticket to see Redskins. I missed over 60% of the Nationals' games because the channel wasn't subscribed to. Contacted customer service, and they fixed it. Following week, no baseball again. Called CS again and again they fixed it.

We had issues with our signal, called DirecTV, they told us we would have to pay $100 fee for a technician to come out, or get into a monthly payment, of $8.00. We told them we didn't want to do neither, so the representative told us that after speaking to his representative, as a one time, we would not be charged, the $100, fee, so we were happy to have someone coming to take care of the issue, after all we are paying every month, and we were not being able to record certain channels, that we were paying for.

I went to AT&T to buy a phone. They offered DIRECTV. I stated numerous times I would use them so long as I could cancel anytime. I called to cancel and was told I signed a two year contract. Called directv numerous times and zero resolution. Not even acknowledgment they swindled me.

To begin with, their customer service is the worst of any retailer. You are connected to an offshore call center where they can only read a script and refuse to connect you with a U.S. based operator. Use the chat provider. Multiple calls and mistakes including changing my satellite package in error. And they keep trying to sell you. The prices after your first year are staggering. Unlike Dish where you are locked in for two years, DirecTV aka AT&T you are paying a lot more. The ability to rewind a movie or show works only sporadically. And try the on-demand part and even though my internet connectivity is excellent (via Spectrum) I keep getting a message that something is wrong with my internet.

I am furious right now. We consistently have bills from DirecTV that are $40-60 higher than what they should be but we don't always catch them month to month because they are automatically paid via credit card. After being a very loyal customer since 2002, we are tired of them. My husband gave them a last ditch effort a couple of weeks ago, got an incredibly incompetent and rude customer service agent so we called Comcast, they were out the next day and we discontinued our service with DirecTV, we seriously have given DirecTV every chance to redeem themselves.

Worst experience ever!!! I have been with AT&T since 2005 with no issues. I pay my bill and get great serve until I decided to bundle my wireless service with my TV from Direct. This company has the worst customer service I have ever ran across. What my problem came down to is AT&T was in my name & DirecTV was in my wife's name but Direct will not change to mine. They say call AT&T and then they proceed to just keep transferring you all over the world & then when they get tired of you AT&T then transfers you to DirecTV. I spent 2 days on the phone at about 2 to 2.5 hours both days. I threatened to turn the service off but never actually asked them to turn it off.

I called to make a payment and I asked to see why my bill for next month went up by $20. I am on fixed income. I was disrespected and accused of not making all my payments. Told to call my bank so they could verify that my bills have been paid every month and I did just that - customer service was rude as hell. I have been a customer since 2006 and I get treated like a deadbeat?? I will definitely go somewhere else for cable channels and I am sure they will have better customer service. No appreciation for loyalty to their business.

Worst company to deal with... Scheduled an install and the guy that came out claimed there was no line of sight...and referred us to Dish... Come to find out there is a line of sight and he just didn't want to work that day in the rain. Was supposed to cancel services per a supervisor that day and get a refund. Never got a refund. Called 10 days later. Got a 3 very rude customer service person. I am supposed to get a refund but it will take another business days. So glad now I didn't get service through you all. Very rude and unprofessional. This happened in Lynchburg, VA.

We called months ahead to schedule a termination of service date due to a planned move. They insisted that we pay for 27 days beyond our shut off date (one full month in advance), assuring us they would give us a refund in a timely manner. They proceeded to shut off service a day before requested. Initially our bill showed the correct refund credited to our account. Although they had charged our charge card each month for more than 3 years, they failed to credit our charge card the refund amount.

I've been a customer with DirecTV since 2011. In early July 2017 my basic cable wasn't working right so I called DirecTV and they came to my home and attempted unsuccessfully to repair my satellite. The next day a Friday I called them and they said a technician would come out on Monday. No big deal, so the DirecTV tech comes Monday and says our cable box is old and outdated and we need a new one to continue our service. He installs a new box then has my wife sign for the box explaining to her that her signature is only for the box and his visit this evening then he leaves.

I tried for 3 days to set up a new service at a home my wife and I just moved into. All we wanted was internet and basic satellite service. After answering countless questions and listening to several attempts to upsell I finally was able to complete the deal. Or so I thought. Once I was transferred to another person to schedule installation I was informed they had no record of me or my account. This started a 3 day saga of endless phone calls, being bounced from one entity to another, placed on hold and be then disconnected only to have to call back and begin the process over time and again.

Do not sign up for the Directv internet deal from AT&T - my internet has not worked since the install- it's slow and drops the dedicated address and defaults to the old - even when we tell the system to forget the old network- when it goes off - it uses airtime and AT&T loves that because it ramps your bill up. Mine went up 100 bucks for this cycle. The tv does not work. It's a black screen with an error message that the HDMI cable needs to be changed to a different cable...

Spent 1 hour and 8 minutes to call and get my Internet and Home phone moved, then was told that I had to be transferred to DIRECTV to get it moved. I spent another 48 minutes on the phone to only be told that I had an opportunity to upgrade my internet, ask to talk to a supervisor. Waited on hold for 18 more minutes. Tried 2 days later to move DIRECTV, 1 hour and 7 minutes later and a conference call with my wife while the person on the phone tried to verify the equipment in my home. I am suspect that I have been paying for a receiver that I do not have.

Picture constantly pixelating. Had several service calls. Last one checked everything and replaced box. Now still no better. Heard from all my DIRECTV friends, they have same problem. And they have nerve to raise prices!

I got DirecTV 2 1/2 years ago. After being charged an astronomical amount of money for a bunch of channels I never watched to get two or three maybe four that I did watch, I decided I no longer wanted DirecTV. When I called to cancel I was told I had a two year contract and I had three more months left. I honored the next three months paying for the three channels I watch, and called to cancel when my contract was up. I asked the rep how far I was paid up to when we decided on a disconnect date. He told me the date and I said, "OK, disconnect it on the date I’m paid up to." He said, "OK." I said, "The contract is in full, correct?" He said, "Yes, you are paid up to this date, we will disconnect on this date." I said, "That way I owe you nothing and you owe me nothing" and he laughed and said, “Yes.” So they did disconnect it on that date.

I have had the worst experience ever with DirecTV. I scheduled a service appointment a week out because nothing else was available. Then on the day of the appointment and within the window time of the appointment no one showed up and no one called to inform us that no one would be coming. I called several times during the appointment time being assured someone would be there. But no one showed up. Then when I called the next day and was told there was a technician error and that no one could come. I was asked to reschedule and the only appointment available was after 5 days. So I had no choice but to reschedule. Then on the day of the next scheduled appointment I called and confirmed twice that someone was on the way. AGAIN no one showed up or called. This was crazy in my opinion, for the total lack of regard or respect for the customers time and worth.

I had been a DirecTV since the late 1990s and canceled my service when Mike White became CEO and he brought a culture of "tell them what they want to hear and do what we want." Moving into a new house in a rural community without cable service I decided to give DirecTV another try; BIG MISTAKE. First off, I attempted to order online to save $$ including waiving the set-up fee ($35.00) but kept getting an "error" message requiring me to call to finish set-up. Of course I was immediately told that since I "called in for installation I do not qualify for the free set-up."

We signed up with DIRECTV a little over a year ago with the understanding that we were under a 2 year contract with a fix rate. After the first year your bill will double if you don't bundle your package. They said it was in the contract. Don't remember seeing that and all the salespeople before said it was a two year contract. Now they want me to pay to get out of it. Why should I pay the disconnect fee. They will get all of their stuff back. I will never deal with DIRECTV or AT&T again. Should have stayed with DISH network. Never had problems with them.

At the AT&T store, I switched to DirecTV and was told I had 30 days to try the service, that movies were free, and that I had to get a bundled package, meaning switch my internet and home phone too. I started trying to cancel on day 2 and they kept pushing for me to go 30. They dropped my internet speed 18 mbps and then told me that the movies were only free for 3 months. When I finally couldn’t take the lies and the incompetency and 40 to 50 calls later, I tried to cancel and they then said I only had 24 hours to try the service. They also said it was never meant to be a bundled package with internet, when I was initially told I had no option, and now they want $165 for cable cancellation AND $165 for internet cancellation!! I am fighting them on this. They say they are no longer affiliated with AT&T and can't honor their promises and now have turned me over to a collection bureau! Lies, deceit and incompetency at its best!! Steer clear of these crooks!!

Called DirecTV 6x in a month. Service tech confirmed signal could not be established at apartment. Was told I would not be charged anything. Called again to cancel they said another tech would need to come out and say no signal could be found and I can cancel without fee. Did that and called to cancel again and after 1/2 hour of repeating myself was transferred to billing that said I would not be charged and would be mailed the credit on my account. Got a bill they subtracted my credit from $200 and said I needed to pay $137.

Don't sign up in a Walmart store... They offer the $200.00 gift card that will be sent 6-8 after installation. It has been over a year and I have spent more time on the phone with managers, sale reps, and specialist that have promised I get my gift card. I am still waiting... for what I have read don't sign up. It is a scam and you have a hard time with customer service and the on demand freezes all the time. I hope this company goes belly up as they do not stand behind their word and they are not worth the switch. JUST DO NOT GO WITH DIRECTV ever.

Directv sold us the Sunday ticket for 200 dollars and 2 games into the season. They do not have FOX. Any game shown locally is not on the Sunday ticket. Now so far we are 8 weeks into the season and I’ve missed 4 games because DirecTV doesn’t have the games I want to watch. When we signed up FOX was part of our package and now we don’t have and they are blaming FOX instead of providing the channels they sold us. This is just 1 problem we have with DirecTV and we will NEVER deal with them crooked people again, they are a rip-off.

My idea of a contract is a locked-in contract. With DIRECTV that is not the case. Absolutely hands down the worst. I can't break my contract without being charged hundreds of dollars, but they can raise their bills whenever they feel like it. DIRECTV SHOULD GET RID OF THE CONTRACT IF THEY CAN'T STAND BY THE PRICING THEY PROMOTE! CAN'T WAIT TO CANCEL.

We had AT&T U-verse (Loved it). Was told by a representative that U-verse was obsolete and they were moving all accounts to DirecTV. I ask specifically if they had fixed the problems they use to have years ago. With the slightest drizzle it would go out. I was assured yes, they make sure to place the satellite to where it does not go out. It could in a bad storm. Ok, then we switched in September. It has been nothing but a hassle ever since. When we turn the TV on there is a black screen for about 2-3 min before the picture is seen. Called last night tried to speak with a representative, she would not listen to me, talked over me and when I ask to speak with a Manager she hung up on me. She called back and said we must have gotten disconnected. No, you hung up on me.

My past credit history was excellent. I have spent close to $12,000 in 15 years with DirecTV. I moved and had to adjust my spending so I cut back on entertainment. $70 a month is pricey when my only income is disability SSI. $730 is what I have to live on. After rent, utilities, insurance and my phone, leaves little to none. I was working part time to supplement back in Missouri. However I was strapped financially when I moved to Arizona. Took me a year to get steady part time work. My account went default. I could only pay $25 a month. I asked DTV if I could put my account on hold until I paid the big bill. Well there's no loyalty in that company. Not only did they shut me off they added another $500 to my bill.

I have never had such horrible customer service! We are having trouble with our service so I spoke with Max the billing manager. He was completely rude. I asked to speak with his boss since I was not getting anywhere. He got very nasty saying he does not have a boss and hung up on me. We will be switching service and I will never use DirecTV again. Horrible horrible horrible customer service!

I had a terrible experience where I am not receiving any assistance to get rid of false promotion offer where I lost $360. They claim to investigate and yet their promotion offer is still actively advertised. AT&T/ DIRECTV numbers are **. So discussed with them. They have employees with accents who are scam artist yet still employed by AT&T/ DIRECTV. I am disappointed in where I am in search of another cable service. There is no win here for customers. These employees are rude, aggressive, provides dissatisfactory service. I fear all the time to call in for help and receive a person with strong accents. I need help.

I'd like to give them 0 stars. I've had DIRECTV at my second home for 10 years. Am now moving into that home permanently so called to get some pricing on upgrades. I spent 2 1/2 + hours being put on hold & being transferred from dept to dept. Each person I spoke with me gave me different info. & pricing for the same plan & equipment. It was obvious to me that these people on the phone had no clue as to what they were talking about. THEN they wanted to charge me upfront for receivers etc.

I called to cancel my service and they would not cancel my service to try and collect money after they screwed up my billing. I Called 3 times on 2 days and could not get any satisfaction. They won't cancel so they can try to collect more money they do not deserve.

On the phone with SIX reps. including 2 "supervisors". All robots asking me to jump over and over through the same hoops to no avail. After TWO HOURS, I'm advised there is a DIRECTV system wide problem with HBO GO.

Had DIRECTV since April 2017. Started out decent. Then, price ballooned and service bottomed out. All TVs and all channels have pixelation that we are unable to see anything well. Sometimes not at all. Customer service asked if we had protective service agreement or whatever that is! We pay $120/month for service. Service that we do not receive! Why should we pay an extra $8.00 month or $99 for a one-time visit by a technician? Rip off! Do not consider using. We will likely pay to cancel this service and return to another bad company - Comcast. At least we can see the TV shows.

I have had DirecTV for 2 years. In that time my bill keeps going up. Started at $69.00 a month. Now 121.00 a month. The past week my direct has gone out. First tech came and it worked 24 hours then went out again. Then it took a week for same tech to come back. He fixed it. Less than 24 hours and it's broken again. So I call and get this wait 1 min time nope try 5 min. Then she tells me a tech will be notified within an hour so have to sit and wait another for them to tell me when the next tech can come.

My local CBS station is blocked!!! Also every other so called channel is a pathetic POS sales for "DO YOU POOP ENOUGH?" or "GET IT HARDER!!!" or "TOYS TO ** WITH!!!" DIRECTV is the worst of the worst. ** DIRECT TV!!! Cannot wait for my ** contract to end!!! I hate you!!!

I was a new customer - the AT&T representative talked us into signing up for a basic plan. She mentioned a $35.00 fee for installation. When we received our first bill, it was over $180.00 which included fees for installation. They charged us $99.00 and $35.00 for installation fees. When I called customer service they were rude and had no explanation. I then reviewed online consumer reviews with DIRECTV and now I know why they are rated very low. They are dishonest and have many hidden fees. I cancelled the service with a huge fee. Lesson learned for me. This business is dishonest and full of hidden fees. I will be sharing as much as I can through social media on my experience.

I signed up with a bundle that they never came and set up after a month and even paying for it. They stated that the area was not set up for internet which was the one thing that was missing. 4 months later they keep charging me for services they cannot provide. I feel like I've been robbed of my money by a dishonest company. Every time I call they keep sending me over to someone else and no one wants to help. After multiple attempts to get this issue solved I am still in the same place. Someone taking money from me and not giving me what was promised from the start. If you feel like being robbed almost at gunpoint sign up with this company.

Bad customer service, charged for packages that I never ordered. Waited hours to talk to customer service, after hours they disconnected your call. Truly a nightmare and ended up paying more and more money, along with the early disconnection fee. However the fee was better than having to deal with their future problems on a monthly basis like those hidden charges.

I have had DIRECTV for 15 years and never had an issue. Ever since AT&T took over it has been a nightmare. I keep getting calls saying my account is past due by almost $400. Freaking out I call the automated system. Says I owe $112 and it's due on the 17th (over a week away). So I request to talk to customer service. The person that I talk to not only keeps cutting me off saying, "Lady if you don't pay we are shutting you off." I finally get him to stop talking and explain that the calls say past due by almost $400. The automated says $112 due by the 17th. He say "Yeah but you need to pay it by the 17th because you are scheduled for disconnect on the 15th." HOW THE HELL DOES THAT WORK!!! Way to go AT&T. You just lost DIRECTV a very loyal customer.

We have had their service a month and it has not worked from day one. Multiple service techs, countless hours on phone and still does not work. Their equipment is garbage and service is worse. Don't touch them with a 40 foot pole.

Just like any other provider they’re horrendous. They have people from other countries answering the call so the language barrier is huge, you spend hours on a simple phone call. This is my third call trying to get an envelope or address to send back an old access card, nothing gets resolved. I can’t even access my online account because they changed my password and no one can help me. I’m considering just getting local tv channels. Not worth the money at all.

I called DirecTV over the phone to sign up for services on October 16th, 2017. They ran my credit and determined I would have to pay a one time deposit fee of $199 which I told them I would have to wait a few weeks then because I do not have that money right now. The sales rep told me she would give me a $200 promotional visa gift card if I signed up and paid my deposit. So I agreed to sign up for services. The rep told me to log into DirecTV/redeem to get my gift card after services were installed to use the account number she had given me and that I would receive the gift card in 30 days. When I logged in the website told me that I had nothing to redeem. I called customer care who bounced me back and forth to the rewards department. The rewards department told me they see nothing.

I haven’t have DirecTV service since Friday. Receive an error message 775, my husband call customer service. They kept transferring him to different people. He was on the phone for 5 hours the first day, they schedule a tech to come on Tuesday. Tech was at my house from 10 until 2 still nothing was done. He came the next day on Wednesday from 10 until after 3. The TV work for couple minutes then we got the same message 775. It has been so frustrating for us to be on this situation. We call again and they will send a tech on Friday. It's been whole week without service. Directv is the worst Cable company when it comes to customer service. They don’t know what that word means. I been missing from work for 2 days plus another more because I have to be home when they come. Don’t deserve not even 1 star??? Will never recommend their service.

It was the most ugly experience with DirecTV. I did sign for Phone, internet and cable, every time I turn the tv on it was just advertisements not any show, not any local channel. It was just people sales. I called every day since it was connected and they never fix it, to the time I get full of them. It was trauma to be in the phone every night for hours for a Month and continue doing because they didn't cancel. I called to cancel AT&T service because DirecTV was horrible, after a Month they didn't cancel but they continue charging for 3 months. From $89.00 a month they sent a bill for $392.65 plus $400.00 cancellation fee. I prefer to paid the $400.00 cancellation fee than be talking with any of them. If anybody like to do any legal lawsuit after being abuse from AT&T and DirecTV. In base they just care clients sign contract and ** us with false service.

ANOTHER HORRIBLE DIRECTV SUPPORT EXPERIENCE. I don't even know why I am still bothering with calling in with the expectation that someone can solve the problem I have and need assistance with. Every time I call it is the same thing: nobody knows how to solve a problem and nobody cares either. Pass the buck, switch this "idiot" to someone else who can try to do something. Unbelievable. But make sure he pays his bill and is current. If anyone at all wants to listen to my concerns, feel free to get in touch with me. You know where to find me. At this point I am so fed up with incompetency and ineptness, it is not even funny anymore. IT STOPPED BEING FUNNY AFTER 90+ MINUTES ON THE PHONE WITH DIRECTV. Is the problem solved? No, why should it. Didn't even get close... I guess the only choice I have is to watch Netflix instead of this.

We've been a DirecTV/AT&T customer for about 15 years and over the course of that history, I've had reservations about both companies. This year, is the last straw with DirecTV. We have been stuck renting their crappy HD receiver for well over 10 years and when we contacted them in May when the receiver failed to play, DirecTV wanted to charge us $99 to have some tech guy come out and assess the problem. How about you just send me a new receiver, since the one I have is at least 10 years old and I've paid about $10 a month over a 10 year period or about $1200 to rent your crappy equipment?

I was sold a bundle by DirecTV, only to find out that they couldn't provide the internet promised (after the TV installation was complete). It took me literally hours on the phone with customer service to cancel the service--hours--with people deliberately pushing my buttons and refusing to listen or abide by previous promises. Today, five months after the ordeal, I discover that they've been charging me every month for service I no longer have. And I've been on hold for more than an hour trying to resolve it. Someone actually tried to get me to activate my account again. I'm so angry that I will likely cancel our mobile account with AT&T because this is ridiculous. Aggressive customer retention is never a good thing.

I requested a box to return a receiver 3 months ago. After requesting 4 times I finally received the box 2 weeks ago with the wrong model and serial number. I called them and they said they would send a new box and I would receive it in a few days. Received it yesterday, two weeks later. Just got my bill and they are charging me $45 for non returned equipment so now they expect me to pay for their incompetence. If they had sent the box when I first requested it 3 months ago, they would already have it back.

We were with AT&T and DirecTV for 3 years and were lied to the whole time. The customer service reps there change their statements more than a criminal going to jail. We canceled our services outside our contract, and was still charged a fee. We canceled it a few days after our billing cycle and was still charged a full month's bill for the next month, although it’s billed a month in advance. They are playing games and robbing consumers via home services. How is this legal? Something needs to be done with this sort of scam! We want our money back!!!

We disconnected DirecTV in August because it was too expensive. We got tired of seeing the special deals for new customers, while 15+ years as loyal customers awarded us nothing. They told me they were sending a box to return our old unit (not even DVR) and I contacted them twice and it never came. Finally I received an envelope (because who wants that old receiver?) and sent the card in. Then in October I get a bill for a pay per view movie I never ordered! After 30 minutes inconclusive and unsuccessful "chatting" with kind but completely incompetent customer service rep, I decided to just pay the stupid $12.99 for a movie I never watched. The likelihood of my ever going back to them? Ha!

I've had my service less than 6 months, and recently added NFL and Starz. With those new additional channels, it is hit or miss in getting service on these channels. Signal quality is poor with lots of pixelation at best, or no service error, with other channels having stopage periodically. Troubleshooting problem on phone leads to "your antenna must be slightly misaligned - possibly strong winds, earth quake, etc." I live in San Diego in a low spot, trees between house and direction of wind - wind is not strong at all. No bird flying into it. To have tech come out and properly align antenna cost is $99.00. Don't sign-up for DirecTV. Get yourself streaming service! Stay with the AT&T Uverse TV service that is lousy, as well.

Get transferred to Philippines when you call customer service. Nice people but not able to help in a time efficient manner. For example, on one of many attempts to get help, we called about not being able to order a PPV movie and were on the phone for 45 minutes and still got nowhere.

On October 30 we had a schedule installation from AT&T and DirecTV to install at the house. The person on the phone had informed us that we could get 25 Mbps at our house, that the lines had been updated since the install 2 years ago. So we scheduled the appointment on Monday October 30 and installer came out and informed us that nothing had been changed that we could still only get 3 mbps but was gonna put in a request to have a line extended one pole coming from the north side of our street to give us what they promised us and they couldn't install DirecTV til they knew we would have AT&T with the service. The technician left with the promise that he would do so on the order so we called in Tuesday to see if it had been approved. The AT&T rep had claimed that it had been approved, that they was installing the line on Tuesday October 31 and would be out to install all services on November 1st.

Worse service ever!! If I could rate it a 0 no star at all from me! It freezes every night between 7PM and 10PM! I've uninstalled the APP several times and it's not my phone! They have every excuse in the book! Live chat is the only way to talk to these ingrates! Can't stand waiting for them to type the same answer! "Sorry you're experiencing this problem, let me help fix it!" They DO NOT fix it! They just repeat how sorry they are! Tired follows Sorry and full of it!

I have an 80 inch Sharp Aquos TV that I had a service look at. The service center said that the panel is out. The TV cost me almost $9000 and DIRECTV said they can only give me the replacement value of $1467. But they don't have anything equal to replace with this TV. However I cannot even get the TV back unless I take the replacement dollar amount. What that means is the repair shop could be lying to me about the panel being out and they get to keep a $9000 TV. I have been with DIRECTV for over 13 years and I spent over $300 a month. This is an absurd option for replacement. If DIRECTV does not want to work with me on this then I will take my business elsewhere.

We have been DirecTV customers for over 20 years and since AT&T took over they have the worse customer service and are ripping off their customers. They claimed that we ordered the McGregor vs. Mayweather fight and charged us $100.00 which I refused to pay. I paid our normal amount in October $143.00 leaving the $100.00 balance unpaid. Now in November they have taken the $243.00 payment out of my back account by enrolling me in auto pay without my permission. In 20 years I have NEVER enrolled our account in auto pay... When I called to talk to someone I was told they cannot tell me when the auto pay was activated or why the money was taken WITHOUT my permission. Unfortunately where we live DirecTV is the only provider of satellite service and we are stuck with them.

After dealing with overpriced Cox we decided to change to DIRECTV. Worst mistake EVER! After explaining to the "very friendly salesperson" our needs basic cable and internet. They said they had the perfect plan for us. Bundle of TV and Internet for $40 and a $100 downpayment. We set the installment appointment and they just put Internet. What about the TV part? They didn't add it!!!

I am having problems with two out of my three TVs. They will not schedule a service call without $99 for the visits. This is the second issue I have had with DirecTV equipment and they sent me a new unit. It took a week for me to receive it but it fixed the problem. I am currently looking for an alternative company.

Seriously the worst customer service ever. The cable is good but too bad the employees treat the customers like **. I’ve been with them for over 3 years and started out with the DirecTV and AT&T internet for $90 a month. Less than a year into the service we move to the country where AT&T doesn’t offer internet. The guy was really awesome who I talked to and gave me my $50 cable for a year since it wasn’t my fault that I couldn’t get the internet. A year goes by and it’s August and no one told me the year price guarantee was ending so I’m charged $97 without notice causing me to overdraft at my bank.

ATT was doing line work, upgrading their lines on the poles. While doing the work pulling the new line they ripped my Directv cable from the pole out of my house. I now have a hole in the stucco on the side of my house that needs repair. I have contacted both ATT and Directv, Directv was not only awful, they refuse to show up to at least remove the line which they left in my driveway. They pulled my line out of the side of the house and my neighbor across the street also had his line so stretched out any large truck would have ripped the line out.

Since AT&T bought out DIRECTV, they cannot get anything right! They lie to their employees and customers. They spend millions of dollars to get new customers and do not care about their old customers. This company needs to be sued by every customer they have signed up since AT&T got their finger in the pie! Under Democrats the US government spent millions breaking up AT&T because of anti trust violations and several baby bell companies emerged. Republicans take over and AT&T is back with a vengeance -- more lies and more cheating than ever! They have risen from the ashes to become unsuspecting consumers' worse nightmares! We are lied to everyday and then given the run around every month when our statements are 50-100% more than we agreed to pay. How can they get by with this?

Very unprofessional and rude people, they kept transferring me to different personnel and hang up. They're not commit to their word to what we agreed. The service is trash... I don't recommend this service to neither of my friends or anyone.

I won't bore you with the fifty or so calls to DirecTV for the same problem (resolved I think). Programming for a ** older person is non-existent (unless you want to pay a whole lot extra). Hollywood has only 97 percent sub human content. All I can watch is news and a couple of rerun channels. Pathetic!

I've been a loyal DirecTv customer for over 18 yrs. Each year for the past 3 years I've been having to spend over an hour on the phone to argue and cancel the automatic billing charges for the NFL ticket. This year I forgot to call within the first two weeks of the NFL season and was told that the full charge of over $300 was going to be charged to my account. I explained to them like I do every year that I didn't authorize and or order the NFL ticket and that I never watch those channels, (my history would support that). They didn't care and we're going to charge me.

When I signed up for DirecTV I was told by AT&T I could save $20.00/month if I switched from Dish to them. I told them I had HD for life and also the top 250 package and paying $80.00/month. They told me my package I currently have would save me if I switched so I did. I have had to report them more than once about this and even recently chatted with them about this of which recently until today 11-4-17 I was told by Steven that my bill would NEVER be more than $64.61 taxes included and was told this also Robert on 2-23-17 as he stated also my bill would not ever be more than this. On 10-30-17 Valentina ** tried to tell me that I had been lied to and also in so many words said I was lying and my bill would increase to $79.81.

I am extremely offended by the newest TV commercial for DIRECTV. The first two people shown are depicted as wise while the next 5 are depicted as stupid. Guess what? The first two are not ** but the 5 stupid ones are ALL **!!! What kind of message are you trying to send? It's about time for ** people to stand up for themselves! That commercial is OFFENSIVE and should be taken off tv!

I've spent HOURS on the phone with DIRECTV. Every person I am transferred to appears to have the best intentions yet nothing they promise or say holds true to what I'm being charged. I would sure like to bill them for my many wasted hours on the phone with them. They are so large everyone can keep passing the buck and the consumer is left with the problems. My billing and technical issues are still not resolved after all these hours. I will happily pay the termination fee to get away from this.

Checked online to see how much our bill was and said account balance 0. So I was like well I haven't paid it yet so I called in twice and chatted with someone online once. Got three same confirmation numbers from three different people. But on the next day which was payday I called again trying to see if I owed a amount on my bill and there wasn't a mistake and still said 0 balance and I said ok. I got the same confirmation number again. Three days later my DirecTV is shut off. So called in and they said I never called in twice I only called once and I never chatted with no one. I tried paying my bill but they said I had a 0 balance so I went on living life so my original bill money was spent on other things.

I have been with DIRECTV for over 5 years and I had a box stop working about a year ago so I went ahead and upgraded since I was getting a new box anyway and now they won't let me cancel without paying early cancellation fees because they extended my contract 2 more years. I told them that I was moving to an apartment that doesn't allow satellite dishes and now I have to take a day off work so that I can be there when they show up to verify that I can't have a dish. All they needed to do is call the landlord. This is ridiculous!

I have been with DIRECTV for 20 yrs. When I moved they gave me a fair price and after 2 years they keep taking channels and doing what they want to on my account. I talk to a friend and he said AT&T is a bunch of crooks always adding something to bill. I was going to watch NASCAR that I done for 20 Years but I do get channel 636 did not know they won. It has been on 220 or 219 or local channel. Now they want to add a 20.00 charge for what was already paid for. This is a sorry company and please do not sign with them, because you will get screwed.

Multiple months I've had adult movie charges added to my account. Most are ordered on a weekday in the middle of the day. I called every month to address the issue and was told that it was ordered via remote so that they cannot add a credit since I ordered with my remote. Turns out, DIRECTV had 6 TVs listed when we only had 5 in the home. I called AGAIN to tell customer service and asked if anyone could hack into our account or if maybe that 6th TV was somehow adding the adult movies to our account and each person I spoke to talked to me like I was an idiot.

Recently switched from U-verse to DirecTV. I explained how I wanted my service completed. I also explained again to installer. Unfortunately, the work was not completed accurately. I have been trying to get the problem resolved but only get runaround and lies. I feel for anyone who has this service and I DO NOT RECOMMEND DirecTV to anyone because of the terrible service they give. In the short time I have had the service 1) it was not installed correctly, 2) I tried to resolve this asked to speak with a supervisor and was told no one was available but someone would return my call in less than 2 hours. No one ever called, and 3) the next day I called back and spoke to an individual who said he could get the problem resolved. He scheduled a service call for 11-3-17 between 8 - 12.

I have never done a review before and I have never had such terrible service with ANY company. Stay far away from these liars. When you call to get a problem resolved you are passed from person to person and have to keep repeating yourself. Not sure why when you can hear the person typing and the call is recorded. I'm pretty sure my account has pages of notes. Not sure why that matters either because they don't read the notes. Forget someone coming to your house in a 4 hour window... They don't show up and then lied and said they did... Charged an early cancellation fee when I WAS NOT under a contract! BEWARE!!!

I had been with AT&T for 9 years and had a mediocre experience with U-Verse; I received a call offering a bundle with DirecTV and was told I would have more channels but would only lose one that I currently had. THIS WAS A BIG FAT LIE!! I lost many channels that my mother watched and my bill, which was supposed to merge, could only be reduced after I dropped Showtime, which I particularly enjoyed.

We have been trying to add a DIRECTV box to our system for over two months now. We have been a customer for more than 10 years as there is not much choice where our vacation house is located. It takes us 2 HRs to get to our Vac house to make these appointments. Each time the tech keeps going to our billing address, even though we have called probably 25 times now to try and verify and correct the problem. Each time we are assured that they have corrected the issue.

I have been a loyal customer for a year and my wife before we were married was with them for years. I recently ran out of credits on the package I started with them and my bill would be going up. The difference we are talking about is $20.00 but they would not budge at all to help me keep my current package. I guess they are doing so well with their business they don't want to help keep customers. Now, if I would have been one of those customers that took advantage of the sports, movies and premium channels then they probably would have done everything to keep me, I am sure of that. I ended up having to lower my package that really has no channels but I can't get regular TV without it. I will be shopping around.

This isn't even my first issue. But this new guide set up is the worst. You can't see it... You have to be right up on the television to read it!!! Just another issue with this waste of time and money company.

I was texted by DirecTV and offered a sweet deal, so I paid for the deal and DirecTV did upgrade my channels, and said I would not receive a bill for 7 months. They immediately billed me. So I called them back and they said that I was scammed even though Security from DirecTV called me on their 800 number and told me that this was a legitimate deal. I'm out the money and did not get the upgrade. Bad business practices.

I have been a customer of DirecTV for 17 years. I just cancelled service. Reason? On Nov. 1st the menus on screen were changed. I have 20/25 vision, which is very good. Now I have to get off the recliner to read the small type. They fixed something that was not broken. They are also very expensive. When I cancelled, after a few hours, I was called back. They of course want to save me as a customer. I told them the issue, and this is the truth. The evil corporation AT&T, ruined this Co. They offered me 40% off monthly service. What an insult. Rip me off until I quit you. Advice: If you are a customer, cancel and your bill will be cut almost in half. I suggest you dump them. I signed up for FIOS and the bill is $100 less with more channels, and no more signal loss during storms. Goodbye DirecTV forever, and I cant wait until your customer churn rate soars. HULU, NETFLIX etc. will eventually end your profitability, and hopefully send you to corporate death.

All cable companies have left a bad taste in my mouth. Customer service is always poor and bills are sent with extra fees that are never mentioned prior to signing up along with outrageous cancellation fees. Directv is no different. If it wasn't for the fact that when I moved into an apartment complex who had a contract with them that left us with a media package that's already included in the rent, I would never have contacted them period. Per our apartment complex, all we had to do because we signed for the basic package with no fees, was to contact Sky Satellite/Directv, and they would send a tech out to install the box and we would be done.

First complaint is the absurd amount of infomercials. One has to traverse more than 60 channels in some cases in order to get to real programs on the guide. When I called to complain - was told that "some people LIKE the infomercials, and request them of us"... Yea, sure... And I have a bridge to sell you. Secondly yesterday I thought a storm damaged my reception because the guide and channel viewing format changed. The queue went from a vivid blue to now a black background - with grayscale lettering... EXCEPT IN THE CASE OF THE PAY PER VIEW CHANNELS! WHICH ARE LARGE AND IN LIVING COLOR! One needs reading glasses to read the channel they've input into the remote on a 60" screen - not exactly consumer friendly... Unless that is... Unless you are intentionally force feeding Pay Per View onto Customers!

DIRECTV is the worst TV service at the most exorbitant prices. If you call for service, expect to waste several hours. And when you're done, they won't deliver what was promised. Over a year ago we upgraded to whole home service -- you know, the service they've advertised for several months. We paid for it. And we still aren't able to access recorded programs from one room to the other. They delivered us an outdated receiver and subsequently blamed us for their errors.

I looked on DIRECTV site to see the packages they offer. I am currently with WOW and feel I have bad service with a high monthly premium. I was contacted within 2 minutes by representative Ebon **. This had to be one of the best experiences I have ever had with a salesperson/representative. He made me feel like I was the only customer on earth and took extra time to explain everything and make me feel comfortable. The level of customer service was over the top! He has made this transition flawless and I will recommend DIRECTV to everyone I know. I just posted on my Facebook page what a great experience I had with DIRECTV. This young man is an asset to DIRECTV and I only wish more companies employed people like Ebon!!

My mother has paid them every single month for the last 3 months and they insist they don't get her payments. I have spent hours on the phone and online chatting with them and submitting things online only for them to say they don't receive it and there's nothing they can do about it and shut her off and charge her money to be turned back on. When I chat online they insist that that problem is taken care of and we'll be all set and we will be reimbursed for any fees only for her to be shut off again and charged more money. When we call they say there's nothing they can do about it and round and round and round we go for the last 2 months. We have multiple times applied routing numbers for the bank account, trace numbers given to us by the bank and confirmation numbers. The business is horribly run, there is no accountability.

'List' which displays the show titles I have recorded for later viewing. The new format for my recorded shows sucks. If I have saved more than one episode your format does not show it... and does not give me the option to choose which episode to review first, second, last, whatever. And this is only the first of the options I have reviewed. Your changes are NOT user friendly. And to add insult to injury... for some reason you've rejected my review... for some strange petty reason. Most likely since you know it's negative due to your stupid technicians choices for upgrades (?) to my viewing pleasure.

Booked an at home repair window of 8 am to 12 pm today. Received 2 calls verifying the appointment this morning. At noon nobody came and I called. Said call back in an hour if nobody came - now "standard operating procedure". Called at 1.20 pm and told them still no service. I was told my window was from 12 pm until 4 pm so somebody should be there within that time frame. I corrected them that my appointment was 8 am to 12 pm but to no avail. Obviously they just changed my appointment time in the computer so they wouldn't have bad stats. Received a call at 3.30 pm and was advised someone would be here between 4 and 6. Still no call. Every service agent was a foreigner and even on the same call if I spoke with a different agent they needed all my info again. What a total train wreck this company has become under AT&T. I used to love DTV, not anymore.

Had to cancel my service with DIRECTV after 13 years. Been away from home for a year and a half on contract work. Sign new contract with my employer for another six months and decided to cancel my DIRECTV at home. After contacting DIRECTV to cancel my service they informed me that I had $18.40 credit. I then received email statement saying that I owed them $81.60 for early cancellation. I called them up and asked him what this was about. They said I cancel my contract early. I informed them, that I did not have a contract with them. That my contract was for two years in 2004 to 2006. But they said that when I suspended my account for six months that I started a new contract. So be aware that They will get money from you, no matter what you do. DIRECTV and AT&T lost a good customer today that was never late on his bill.

In May I was approached to sign up for DirecTV services. They installed the services in my home. Three hours later after installation they discovered the resident living at that address previously had an unpaid balance of several hundred dollars. They canceled my services based on that, claiming the only way to continue their services was to pay that outstanding balance. Which I refused as it was not my debt.

Got my bill. It went up 40.00 so I called and ask why? First was told the billing supervisor would call me--never happened. Called back 4 days later and talked to some new (overseas). Told I need to buy more form ATT to keep my bill at what I was paying (this is during my so called 2 year contract for the same low price) then was transferred to a new person (still somewhere overseas) who was to fix my bill. After explaining it all again was told the same thing spend more money with ATT. ATT is a rip off. ATT is A rip off and so is DIRECTV. PLEASE DO NOT GET SUCKERED IN BY THEM!!! THEY SUCK BAD.

I signed up for DIRECTV NOW for a promotional rate of $20/mo plus free streaming HBO through AT&T as part of their new Unlimited Plus package. I was told that the service would work with any device that can use the Google Play store or iTunes. After attempting to use the service for a month I found that contrary to what I was told that DIRECTV NOW is not compatible with my LG smart TV or my Nvidia Shield TV. When I attempted to use the service with my Roku player I found that frequently channels refused to load, the app would freeze, and when a channel finally, rarely displayed it would buffer 1-2 minutes per 5 minutes of watching. I have an extremely fast broadband connection to my home, over 30MB per second and NO other streaming app I use including SlingTV, Netflix, Hulu Plus and Amazon Instant Video has this issue.

I can’t even give them 1 star because everything they say is misleading. First I call to Save money and switch them from Spectrum to get cable and Internet bundled for $79.99. Now they get here and come to find out they can’t even hook up Internet in my area let alone to my house because they don’t have wires that run that far from any of the boxes. Let alone on the ground wires.

If you like the internet or TV that shuts down or doesn't work, call AT&T. To make matters worse, call the service department who can't speak English and avoids the real issue with the service, what a nightmare.

Had the technician tell me he did not want to dig a trench when he needed to do his job. Not professional DirecTV. I call to complain. Told them if they want it my business to send somebody else out to install same day. They said, "You have to wait two days." Worst experience. Kept transferring me and transfer me on the phone. They know how to aggravate people the right way.

I never ordered it (NFL ticket), did not watch it I was billed for 2 months. I complained they pretty much said tough luck you gotta pay it. I cancelled my account after 30 plus years and $80,000 spent. The knuckle dragger making that decision should resign. What an Incompetent customer service imposter.

I have been paying for almost two years $100 dollars every month for the regular channel TV. The service is really bad. I don't recommend this cable service to nobody. Really terrible! They offered stuff that you don't need it. Be very careful with this kind of service...

I made a payment arrangement for 7/28 and my service was shut off on 7/27 and I've been charged an extra 35.00. Customer service claims they can't do anything. It's my fault. I explained that I would never make an arrangement to pay before I got paid. They kept saying the date the operator put in the agreement was the date they were going with.

I switched from AT&T U-verse. I wish I had kept the Uverse because for 1 they keep telling me I didn’t pay my bill, 2nd the playback or on demand don’t work and when there is bad weather you can forget watching live TV. I also have problems using my phone to record things. I never had any issues with Uverse. I am about to cancel because it’s not worth it.

We are a long terms DIRECTV customers for multiple houses that we owned. Recently we moved to another home so we ordered DIRECTV service. We have been waiting the whole day for their technician to show up. The technician never show up. We called the DIRECTV call multiple times during the 4 hour window and was advised they were on their way.

After one year of a two year contract, I canceled NFL Sunday ticket. DirecTV found a new way to overcharge me by making up an additional services requirement and since I didn't have Internet or phone, I had this fee. That was never disclosed at sign up and was not in the contract. Doesn't seem legal to me, at least it seems Unethical. I spent nearly an hour on the phone trying to find this out--being transferred from person to person trying to sell me additional services.

Despite what their salesman say, this is not the provider for Avid Flyers/76ers/Phillies. Due to some discrepancy between corporations, 90% of your home and away games will be blacked out due "the stadiums" wanting your money. And yes, those are the exact words used by the DirecTV account specialists. If you are not in the area or a fan, you should be fine.

I spoke to a DTV rep prior to leaving Dish Network. I explained that I had 'ESPN, NBA TV, 'red zone', FOX OHIO, TNT'. All of the channels that Cleveland major sports (Indians, Browns, Cavaliers), were on. I also said that I was a member of the LeBron James' Grandmothers' Fan Club, and needed to see him when, and where he plays. After all, I have a picture with him on Facebook! DTV rep told me that a comparable package was available, “sign up to bundle your home phone and internet,” so I did. I left Dish with a confident air. Imagine my expensive dismay! ATT [nice CHAT reps] has done nothing, nor has DTV to correct the error or falsehood that they made. Just the 'almighty dollar'. REVIEW: Can't cancel, can't stream, can't object, just keep paying.

I signed up with DirecTV and AT&T U-verse as the package sounded like a pretty good deal. Well, to date, it was the biggest purchase mistake I've made. 3 times it took them to finally install, and it was done separately. Since, I've no joke had to call every month for one year, to have my bill fixed. From charging me things I've never ordered, no cancelling services I've called to cancel, literally every month my bill is just a wreck that I have to call for 45 min to an hour just to have some idiot tell me to rest assure it won't happen again. I literally get furious when I receive their email that my bill is ready. I look, and surprise it's never the same! I really hope they run out of business.

You can't play from your DVR unless you download from home. You can't pause and restart a program you're watching. You can play to Apple TV - you just get message turn off on screen recording. It is significantly less functional than DISH app. I switched from Dish due to price and have been with DIRECTV for a year. I'll switch back as soon as my contract is up. And my wife hates DIRECTV and asks me routinely when are we switching back to DISH.

I have been a long time customer of DIRECTV for many, many years. For almost 2 years I have had many problems with DIRECTV with charges that were on my account that I did not agree to and now that they have linked with AT&T I am having more problems. I discontinued my service with AT&T cell provider after 20 plus years because of the taxes on cell phones. Now, I'm dealing with DIRECTV teaming up with them. On October 22, 2017 I was offered FREE HBO for 3 months only to check my bill today which was almost $20 more. I called in to address this issue of being charged the $19.99 after being told my HBO was FREE and they explained that there is a partial payment for the FREE HBO.

I'm in San Diego. Needed an equipment change so I could get tv upstairs where I am living now. Called and even though I am a long term customer was quoted $400+ which I agreed to. "We will be there on the 18th." Ok. Got a call from a robot stating that they hadn't forgotten about me and would be out. NO SHOW! Wasted a whole day. So when I called to complain, the guy said to make it early so I had a better chance of them showing up. Lol. Inspires confidence no? It's the 25th and today the EXACT same thing. Now they tell me the 31st. Not like it was pre AT&T!!!

I recently moved to a new location and decided to return to DIRECTV for cable. If I would have known I would be paying for something I did not order, I would have never ordered it. I selected to have three rooms in my house set up for regular service not wireless. When the technicians arrived, I showed them exactly where I wanted them to do the installation. Every television was positioned in front of a cable jack to make the installation easier. After the walk around, the technician stated they will need to install the dish first and afterwards they will be inside to finish the rest. Not once did either of them say that the installation was not possible unless I upgraded to the wireless installation. They took it upon themselves to install it and not even talk to me to gain permission.

We were customers of DirecTV for years because we wanted the NFL Package. Prices continued to increase for the services provided without notice! So when we moved, we decided NOT to use DirecTV. However, when we contacted them to cancel we were promised the moon and the stars for a very competitive price. IT WAS NOT CARRIED THROUGH on our account! Once completely installed we were not charged the $150.00 promised by the sales representative - we received a bill for over $400!!! To reduce the charges, the only option offered was to reduce the features! We are locked into a contract (regrettably) but this will be our last time! And I fully intend to let every DirecTV sales person in every store and every kiosk hear just how frustrating it is to deal with this company. Hopefully nearby potential customers will hear my complaint and avoid being sold the pack of lies. AMEN!

I was a Directv customer for five years, faithfully paying my bill every month, on time, online using my debit card. I never signed up for auto pay. I decided to move from Tennessee back to my hometown in Illinois. With all the details to work out I forgot to cancel my satellite service before bill was due. When I was a mere week late on what would have been normal due date they shut the service off. I was fine with that since they bill a month in advance anyway.

Every month since May my bill has gone up, even though I am assured I will be getting a better deal. I have been a customer in good standing for a while and pay on time, yet no loyalty shown from DirecTV. Not to mention all the infomercials and channels such as QVC, which I pay for and those companies pay as well. I am looking for something more reasonable.

When I called AT&T to install new service, I told the rep I calling to get AT&T and internet. The rep on the phone said we are now offering DIRECTV as our TV service and AT&T, because we are now 1 company. I asked the rep, what was the quality with DIRECTV because I live in WI and we have a lot of storms, and did not want interruptions. Was told with the new satellite there would be minimal to no interruptions. Well the first week we had a storm and my TV went out, and then the internet for a entire night. We had rain storms the next couple of week, and in that time I had several interruptions, which was very frustrating. I called and was told they were sorry, but this happens when there are storms, so I asked if I could be switched to AT&T U-verse, and specifically if there would be any cancellation charges. I was told (no), that there were no cancellations fees from switching from DIRECTV to U-verse, since they all the same company.

I began a 2 yr contract with DirecTV in 2016 and although we did not change our package the billing increased monthly from $133.00 in August 2016 to $306.00 October 2017. When I complained about the increased monthly bill after spending excessive amounts of time transferring from one representative to another my bill was adjusted. However, this scenario has been repeated three times, the last is this month's bill. I filed a complaint with the BBB because I have found DirecTV's customer service to be very poor and their billing practices are highly questionable. I say this because, from my experience, they do not honor their contracts nor the adjustments made by their representatives. I am looking to transfer to another company.

Mini receiver once a year goes out. DirecTV sends me a replacement one but I have to pay a shipping fee of $20 for their failed equipment. Rec'd bill and was charged another $45 fee because I didn't return the defective mini receiver within one week. Called customer service to complain. Waited 25 minutes on hold (always a long wait lately when calling them) only to have them answer stating they have a computer problem and to please call back. So now I am paying $65 for their defective receiver and was on hold for almost half an hour only to be asked to call back. All for their defective equipment!

I have DirecTV Premier Protection Plan for several years. My TV went out due to a power surge. I contacted them, they sent out a box to send it to them and charged me the $50. I get an email saying they have received it and then later that day they said it was repaired and gave me the UPS tracking number. Today I get a call and they claimed that it had a urine smell coming from it so they were sending it back unrepaired. I have no animals in my home and I sure didn't pee on the TV myself. They are not going to replace the TV. All they said is they are refunding me the $50. This is ** since it states they will fix all tv's or replace them. I honestly think they are just trying to get out of buying me a new tv. I pay 24.99 a month for this plan and I will be canceling it.

In order to do business with this company you constantly have to watch everything they do. Every phone call write down everything they say. Record the date and time because you will have to refer back to it. They are such liars. Last incident I had with them we bought McGregor/Mayweather fight. Paid for it cash at the DirecTV store. Got a receipt and now they are billing me for that fight. They say they have no record of it. I hate this company. There has to be another way to watch TV. I have heard Dish is the same way. DirecTV why can’t you deal with your customers honestly??? We give you our money honestly. Please stop stealing!!!

Hundreds of channels are offered, but many are infomercials and junk, nothing a person would want to watch. Decent movies or informative programs should be offered instead.

I have been with DirecTV since February. They were very helpful with my questions when I was selecting my satellite package. My service has been very great.

DirecTV, after the initial promotion pricing they begin to overcharge for all the normal channels that I thought would be included such as Starz or Encore then regular cable stations like extra history or science channels. Just below $100 dollars for basic cable is not fair and switching providers is a pain.

After 21 years of continued uninterrupted service, always having the bill on an auto-pay of some sort, we recently retired and moved to Florida into a condo that would not allow DirecTV. Therefore we were done with them. I had to box up and my receivers and remote and ship them back to DirecTV. After all of this I received an additional bill in the mail for $220 which I thought was a mistake and was for equipment not received by DirecTV. After contacting them I was told that there was a $300 disconnect fee and that they did receive my receiver and remote and gave me an $80 credit. I was made to pay the outstanding balance. These people are no better than a barrel of garbage. I look forward to never having to work with them again. Ever!

The tv service as far as channels is fine, the problem is you cant set your monthly bill to an amount. It is always going up. I recently reset my package to about 120.00 a month. 2 months later it's 175.00. I had trouble paying 120.00 a month. This isn't the first time this has happened either. I am now done with them!

I feel like I’m being mistreated by DirecTV! I recently got wireless service through AT&T, and was told about promotion that was going on with DirecTV. So I decided to sign up for DirecTV, AT&T schedule a day for the technician to come out. Today I got a email telling me contact DirecTV because my account was put on hold. I call them and they told I couldn’t get services to my house because the previous owner had a past due bill with them.

I like the genie feature that they offer and customer service is alright. They have very little service interruptions and from time to time they change channel lineups as all cable companies do. But they are too high priced.

I was with Directv from 12/2015 to 09/2016. I had a little part-time job but lost it due to my illness, so I paid my final bill with Directv for $111.48 on 1/2017. I was not aware of any early cancellation fee of $280.00 for leaving this company within 2 years. I paid all I owe and I have all my paid bills to this company. Now they want $280.00 for leaving them. Why? I feel this is highway robbery.

Have just discovered that I will not be able to watch the first game of the 2017 World Series because it is on Fox and DIRECTV is in a contract dispute with Fox. We do not get the channel the game is on! Even though we have NFL Sunday Ticket, we were unable to watch the Packers game on TV this afternoon for the same reason. DIRECTV helpfully tells me that I can stream the game. That really is not what I signed up for. I'm beyond disappointed. For what we pay, we should get the basic networks, I would think.

We were lied to. We wanted to try out their third party internet, and point blank asked, "If we do not like it will we be billed." The guy said, "No. You have 30 days to change your mind. If after the 30 days then you will be billed for the remainder of your contract." Well we maxed out our data in under 24 hours so we changed our mind very quickly and even though they recorded our conversation they are refusing to do what they said. After this we looked up the hidden fees and if DIRECTV is trying to sell this then their employees really need to know what they are talking about and not lead someone on into thinking something else. This is crap.

DirecTV will not allow us to cancel. Our agreement with them expired and we got a better offer with U-verse for movie channels (which we were no longer getting with DirecTV) at a much less price. We took the offer and called and canceled our DirecTV. They said fine but then we never received the boxes to send back their equipment. We called DirecTV again and they said someone from our house called and said to disregard the cancellation and to continue us with them. This is ridiculous. Called again this past week and the guy was actually crying begging us not to cancel, saying we were family. Seriously, it was sooo creepy.

I switched from AT&T Uverse to DirecTV based on the recommendation of the Uverse representative. I inform the DirecTV representative that I would like to keep all the channels I have with Uverse. The representative indicated they have a package that will meet my needs. After three months I get a bill that charges me for the movie packages. Called the customer service number so they can rectify this issue, but every attempt ended with them hanging up on me. The first rep stated she is rectifying the issue and needs to transfer me to another department, but all I got was a hangup and unresolved issue. I waited to hope the rep would call me back, given that they ask for a good number to call if they need to call you about your account, but no call so I called back.

Was a DirecTV customer for 8 years. Now on a fixed income, it became an overpriced luxury. I called to cancel and was told the return boxes for my 4 various DVR’s would be sent. I received only one return box. Thinking this odd I called and after 20 minutes of their promotional begging was told to only return the one box. Okay, but this still didnt seem correct. A couple days later I decided to call again for peace of mind. I was given completely different instructions. Pack one DVR and 2 minis into one box and I would be sent an envelope to return the DVR cards.

Billing did not represent what was quoted. Service was not integrated with my AT&T. Discounts I was promised were not honoured. Changes required 5 or 6 calls. Service was terrible. I cancelled even though my contract had not finished. Paying still cancellation charges because I could not stand dealing with these lying **. After I cancelled they cut off my login as a means of retribution. DIRECTV gives ATT a bad name. Also, the commercial advertising content of each show/news was unbelievable!!! Watch a show for 5 minutes and then watch 10 minutes of advertising.

I have been a longstanding DirecTV customer since 1996 and lately I have received horrible service. On Demand does not work and they can't give me a fix. I have been told I had service appointments and then they no show. It's horrible. Whatever has happened will lose them their most loyal, too much competition and I pay for my DVR and I want ALL the benefits of having it including On Demand. If you can't provide you are out of my house!

The slightest rainfall or sometimes no rain at all disrupts service and it always goes off in the last ten minutes of a program. I've had it with cable companies as they don't care. I'm only waiting until the end of contract to discontinue and use an antenna.

Although we love DirecTV, they usually add incremental charges every 3 to 4 months, so now our bill, with no extras like HBO or sports packages included is over $140. It's really stupid, the service isn't THAT good!

DirecTV offers what we expect and we never lose our connection and the signal is strong. Also, they offer a great service for the small cost.

DirecTV is overpriced and even though we receive a large number of channels, we do not watch 75% of them. We live in an area where it is our only option.

Ever since AT&T has taken over DirecTV customer service has gone in the toilet. I have been a customer for over 25 years and once my contract is up I will cancel DirecTV. It looks like they fired all their employees and farmed out their customer service out of the country. I just called with an issue and the call quality was bad and I could not understand his English, all he wanted to do is drag on the call to try and upgrade my service. DirecTV used to have the best customer service.

DirecTV LIES... Do not believe anything the ATT Store Sales tell you. After 3 weeks of bad to poor service and several equipment changes the service still freezes and locks up. Just found out from installers that ATT-DIRECTV Knows they are installing BAD DEFECTIVE Equipment. They have a major issue with the Genie 2 and Genie mini. Then they Bill you for everything when you have been told NO CHARGE to correct issue. Then they charge for shipping-handling when that was never done.

I received a gift card when I switched to DIRECTV. I took it on a vacation trip but it was not valid in Oregon. When I returned, it had expired. I called and asked for a replacement. It was promised to me but would take 4-6 weeks to be received. When it didn't come, I called and was told that there was no record of any incentive being offered or given to me. Nothing... But now I'm in a contract that will keep me hostage for months ahead. How much does AT&T avoid paying in incentives because they don't tell you that you can't use them everywhere and just canceling the entire file so there is no trace of you being entitled to one. POOR CUSTOMER SERVICE!!

I've had DirecTV for little over a year now. The reason I went with Direct was for their promotion deal of $41.00 off your preferred extra (all included) for 24 months. Come month 13 they didn't give me my discount. I call, was told their computer is only set up for 12 months, gave me my credit. The next month same thing, but know there telling me I have to buy an ATT qualifying product. I told them that is not what my contract says, so I get bumped around several times to different people. Finally got it. Now this month the same thing only now they tell me I don't qualify for it.

DirecTV has went downhill. It goes offline a lot, got repeat channels and cost is too high. You call in to get help and you have to promo sales before. Overall, pay more but get less.

DirecTV charge way too much. I pay for many channels that I do not watch or want just to get a few channels that I do want. That is ridiculous. No matter how hard I try to keep our DTV bill at $100 or below, they manage to charge me some kind of fee to make it above $100. It's greedy!

Paying too much for channels I don't watch: I DON'T WATCH Sports, Shopping, Reality or Disney. I DO watch National Geographic, Animal Planet, PBS, BBC, TMC, AMC, FX, SciFy, CBS, NBC, ABC, CW, Discovery & History. I should be able to pick INDIVIDUAL channels not pre-selected packages. When cable first started the selling point was that we pay because there would be NO COMMERCIALS... not the case anymore. I'm seriously considering streaming the few programs I do watch, but I'm currently locked into an impossibly expensive contract.

Very dissatisfied at this moment, called in today to ask questions in reference to my bill. Was greeted by a male customer service representative that didn't speak English very well. In the conversation I explained that I was looking to lower my bill due some promotional offers had or would be expiring. Which he explained about my movie channel package had expired, which was correct. But I also had another promotion or discount that had been offered to me about 3 months. In explaining that to the rep he kept stating that I didn't have nothing and kept referencing my Starz package.

DirecTV is the best I have had in this area. I have used most tv providers and currently use DirecTV. I have had few problems but occasionally I lose reception. Unplugging and plugging the power has fixed this problem every time.

DirecTV service is really easy to talk to and they can meet your needs in a reasonable time frame. My one issue is that they get AT&T PUT IN OUR AREA IN ENGLEWOOD. It would help us so much especially for better phone service and the internet as well. (We are always having issues.) We need better service. Also, the package setups could be change a little. Other than these items, I'm very happy. I can't do a lot so I depend on these services all the time.

I asked to go back to just the package I had. I had NFL Sunday Ticket and movie channels I wanted removed. They didn't remove the NFL Sunday Ticket and I just found out and now they won't remove it. I don't watch it. Why do I need it? Oh because they want more money. Well guess what? This is the wrong person to do this to. I only want a refund and it removed. Watch your bills everyone. They are Thieves. Have a good day. And I would rate a -10.

Unfortunately cannot give 0 or negative stars. I was with this company for years. Cancelled early as I had to move and new roommate already had a tv provider. After 3-4 months of cancelling got a bill from a collection agency stating my account was derog. Keep in mind I paid the cancellation fee in full and returned all equipment. They alleged of a PPV purchase from 6 month before cancellation, 11 months ago to date. Never got a bill, phone call or email to pay this account. I have flawless credit and this threatened that. Contacted customer service who did nothing, who sent me to a useless supervisor who gets paid to say sorry. I eventually paid it as it appears they are aware of your credit and know you will just pay to avoid a collection.

Would give "zero" stars if we could. Horrendous experience. Stay away!! From the lies told to us by the salesperson to the poor TV reception to the totally useless customer service department, our experience with DirecTV has been just plain awful. Our service cuts out several times a night with an error message to change to "component cables". We have an HDMI box, and what does customer service send, not once but twice, a set of RCA cables! We were told we had access to the CW channel - not true - and were told our installation would take around 40 minutes - just add 4 hours to that. We were unhappy with Xfinity but would switch back in a heartbeat.

DirecTV has the worst customer service ever. They are rude and absolutely horrible. At&t mislead me on the internet. I should have been told I was too far from the tower to get decent service. They did make it right but Directv says too bad, not their problem and has nothing to do with them and that it's called a bundle but it isn't actually. Really??? At&t said Directv should let me out of the contract but they refuse and are terrible to deal with. They will be obsolete soon enough anyway and we will all be better off for it.

I had a difficult time getting installation of DirecTV. This service is very pricey. When rain or storms come the service is disrupted. I wish you were able to select the channels I like and use and deduct the ones I never use. I believe if I had a personalized plan my service would be cheaper.

I like the service and how you can access it on other platforms like iPhone and iPad but I don't like the 2 year contract and when there's bad weather you lose signal.

We changed to DIRECTV many years ago from Comcast. We were very happy with DIRECTV until AT&T bought them. Our problem that we've had with DIRECTV since AT&T purchased them is this: we live in a neighborhood where our driveways go placed between our homes down to the garages located in the backyards. Now, we have a neighbor who parks her cars down her driveway where our dish is located. Nicely, we ask if she can move her cars so the DIRECTV techs can adjust our dish. She says yes, but when it's time, she won't open her door even though the techs see her walking around her house.

When I had to move to a new residency, my landlady refused to let me install their satellite and services, so they said they'd cancel it without a fee. Two months later, I have huge bills waiting for me to pay off my services from them that I haven't been able to use, and still they won't cancel it. Even with promises from the agent that they'd take care of this. I swear to God I will make DIRECTV look so bad for this disrespectful service to me, no one will ever want to touch you guys again. How RUDE is it to blatantly ignore this??

DirecTV install was poor. The technician's work on the outside of the house had to be re-done. He had put a cable along the roof and it would have been impossible to rake our roof of snow and it looked terrible. Inside I wanted the main box upstairs and he put it downstairs in our basement. I didn't realize this when I signed off on the install. Now I have to pay a fee to have the box moved to the correct floor. I explained it wasn't where I wanted it in the first place. I explained that DirecTV already had to come out in order to fix the poor installation outside. I still have to pay the fee -- seriously ridiculous.

High priced, low quality. Service is intermittent, customer service and the quality of the equipment need improvement. They needs to be a better less expensive solution.

I switched to DirecTV when AT&T took over and was offered a "special deal". I was told I would be paying one price for my Choice Package with no additional fees yet on my 1st bill there was a "sports fee" added. I was told I would receive a $150.00 gift card for switching from TWC yet I never received that either. When AT&T began to take over the billing from DirecTV that's when everything took a complete turn for the worse. There should be a class action lawsuit due to all the lies and incorrect billing that they refuse to fix. I have been overcharged on my billing for the last 4 months! I have spent countless hours of my time every month trying to get the billing straightened out only to find out that it gets even more messed up the following month. They tell me my 1 year contract is up yet I'm on a 2 year guaranteed price contact that was offered by AT&T when they took over. I still have 10 months to go but they refuse to correct my billing.

DirecTV charge way too much! They charge me 21 bucks on top of the programming charge to just be hooked up to my 3 TV's. They have hidden charges $29.99 becomes $68 without any premium channels.

They answer phone pretty promptly and more courteous than they used to be. Also, they are more flexible in negotiating new deal/packages than before.

DirecTV prices are extremely high after you fulfill year contract! The deal to get you started with their service is reasonable but after that you are on the hook and being on social security fixed income you really have to watch what you spend on tv.

Just like all the other providers DirecTV keep going up on the monthly rate, and don't offer any other or more services. Also after all these years when a storm approaches the signal goes out. I hope there is not a tornado coming. Cable sucks.

I was a subscriber with Time Warner Cable for over twenty years. The now known company Spectrum is the worst in providing good customer service and the prices are outrageous. We now have DirecTV which has provided us with excellent customer and very reasonable prices.

I like DirecTV because I can watch the NFL Sunday Ticket, but it is expensive. The overall quality is good except when it rains and then you run the risk of losing your TV signal. Technical support is okay but there's a lot of room for improvement. I believe since AT&T has taken it over things have changed.

DirecTV & now AT&T have billed me for 4 years for a service that my equipment does not support named Whole House DVR. They refuse to remove the $3/mo. I do have a DVR, a Genie HR-44, and a Standard Receiver model D12-100 which is not internet enabled and can't connect to my HR-44. Since I’m getting charged for this service I called tech support to find out to get it to work and was told that my equipment does not support the feature and it should be removed from my account. Tech Support, Customer Service, and the Customer Experience group and none of them could remove this charge from my account stating that I had to pay for it since I had a Genie, even if I don't use it or don't want it.

DirecTV does not tell you when selling the promotions to new customers that you have to pay for defective equipment and on site support calls. They also have support technicians try to sell you extra products and 7.95/month protection package if there is equipment problems. It's their faulty equipment!!! I just cancelled my service and will gladly pay the penalty, even 200 doses rather than be ripped off!!!

The initial offer was great, $70.00 per month for the 1st 12 months on a two year contract. After the first year, the bill doubled. I called and was able to get my bill back down to around $100 but not what I originally locked in to. When I went to cancel I was told that I had called too soon and they would not be able to process the request on my requested shut off date and I was asked to call back again the day before I needed to cancel. I called back on the 10/9 and requested that the service be shut off on 10/11. I was told that the recovery boxes for the equipment would be mailed out since there was not a local place to return the equipment. When I called on 10/16 and stated that I had not received the recovery boxes I was told that they shipped on 10/13 and would not be at my house until 10/19. I explained that this was problematic as I was moving and would be gone before the boxes were set to arrive at my house.

August 28, 2017 my husband and I called AT&T/DirecTV to get some information regarding increasing our data plan on our cell phone service. The customer service rep told us if we signed up for DirecTV we would get $25.00 off our data plan and also get 22 gigs each on all 6 lines of my plan. She also stated that we could get HBO and Showtime free for the 2-year contract, and if I wanted to add Starz it would only be $7.95 month. It sounded go, but we had one stipulation. We asked the representative would we be able to get Baltimore stations if we live in Delaware. We told her that our current provider is able to provide both Philly and Baltimore channels and she assured that DirecTV could do the same. She stated that she just needed to enter notes in the tech's work order and he would know what stations to give us access to.

I have been charged for the NFL Sunday package that I did not order. When I called DIRECTV, I was told that they couldn't refund my money because the grace period had expired. I was charged $200+ for services I did not order. They finally canceled the NFL Sunday package going forward, but refused to give a refund. I would never subscribe to NFL Sunday package or even watch a NFL game. I will be canceling DIRECTV asap. They couldn't even tell me who ordered it or give me a date that it was ordered. WARNING: STAY AWAY FROM DIRECTV!!!

DirecTV's customer support is great; they have been very responsive to my requests for repair or service. Their prices, like all other cable or satellite providers are too high.

I'm in a new subdivision in a small town outside Dallas. If I had a choice about vendors, I would NOT have gone with DirecTV. The second I have a choice, I assure you (and DTV) that I will switch to a REAL company.

TV cost way too much for what you see. I only have DirecTV because of AT&T unlimited data program. Lots of programming with nothing on. Plus, there is way too much strong language on show making the show not fit to watch.

I've had DirecTV for several years. No major complaints except for price and it goes up all too often. Wish they would give long time customers better prices and the same deals they give new customers.

I switched to DirecTV from Dish because Dish prices were going up. Then as the months or years went by, DirecTV prices went up. It frustrates me and Dish keeps sending offers, but switching is a hassle so I'll stick with Directv.

I wish DirecTV DVR had more memory and allowed for more series recording capacity. But overall, pretty comparable services, though Dish is less expensive.

DIRECTV changes its pricing from month to month. Also they have been dropping channels from packages. So you wind up with less selection and a higher price. When you call customer service and ask about your bill they say that you will receive a credit for an overcharge. But you never get the credit. You may get double billed for pay per view movies if you choose to pay when you watch. Then rebilled for the same movie on your monthly bill. When you ask about it once again you will be told that a credit has been issued that you never receive.

Many of the channels show too much of the same show all day. Too many chic flicks, like on the Hallmark channel! If you're not in the Eastern time zone you miss good shows. Also, too many reality shows! Who cares about someone being able to survive the longest on an island which we are suppose to believe they are on without everyday luxuries? Or some unknown family's problems! Give me a break! Good quality shows are hard to come by! Starting to watch more Amazon.

I switched from cable because the bill was lower but the quality sucks. Channels are not the same and signal goes in and out. Very disappointed in the service.